Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
Charter Communications November 2012 - Present
Cablevision October 2011 - November 2012
Bresnan Communications December 2008 - October 2011
Bresnan Communications January 2008 - December 2008
Bresnan Communications February 2007 - January 2008
Port of Egypt Marine September 2003 - September 2006
JOMO Consulting March 2002 - September 2006
Southold School District September 2002 - September 2003
Olive Garden December 2001 - March 2002
Matthew's Taste of Italy August 2000 - December 2001
Skills
ADP E-Time, Call Centers, Workforce Management, Accounts Payable, Highly detail oriented, Customer Experience, Call Center, Telecommunications, Customer Service, Technical Support, Community Theatre, Stage Management, Coordinating Events, Acting, Troubleshooting, IVR, Time Management, Customer Satisfaction, Call Center Development, Customer Retention, Team Building, Training, Vendor Management, Team Leadership, Management
Education
Rocky Mountain College 1997 — 2001
BA, Theatre Arts: Performance
Regent's University London 1999 — 2000
Year Abroad, Theatre Arts: Performance, Junior Year
C3/CustomerContactChannels, Inc. September 2014 - April 2015
Charter Communications January 2010 - June 2014
Charter Communications April 2009 - January 2010
Charter Communications May 2007 - April 2009
Godfather's Pizza July 2006 - May 2007
Skills
Avaya IP Telephony, eWFM, Aspect, CMS, Avaya, Contact Centers, Workforce Management, Call Center Development, Telephony, Billing Systems, Call Centers, Voice Mail, VoIP, LAN-WAN, Customer Experience, Capacity Planning, Broadband, Call Center..., Microsoft Excel, Microsoft Word, Technical Support, Telecommunications, Avaya Technologies
Education
Rochester Community and Technical College 1999 — 2000
Associate of Arts (A.A.)
Charter Communications January 2005 - Present
Charter Communications 2002 - 2004
Charter Communications 2000 - 2002
Abell Architectual Group August 1999 - April 2000
Office Manager October 1994 - June 1998
Skills
Telecommunications, Customer Satisfaction, Customer Service, Team Leadership, Inventory Management, Data Entry, Customer Retention, Warehousing, Process Improvement, Forecasting, Team Building, Training, Inventory Control, Operations Management, Budgets, Cross-functional Team..., Outlook, Supervisory Skills, Management, Purchasing, Process Scheduler, Time Management, Teamwork, Sales, Leadership, Logistics, Software Documentation, Access
Education
Rogue Community College
Accounting and Business/Management
First Call Resolution, LLC September 2010 - August 2014
FTD March 2010 - September 2010
Charter Communications February 2007 - March 2010
U.S. Cellular June 2000 - November 2005
Skills
Call Centers, Customer Service, Vendor Management, Telecommunications, Customer Satisfaction, Team Leadership, Account Management, Customer Experience, Leadership, Management, Project Management, Technical Support, New Business Development, Sales, Employee Training, Troubleshooting, Coaching, Process Improvement, Training, Microsoft Office, Wireless, Outsourcing, Performance Management, VoIP, Recruiting, Team Management, Customer Retention, CRM, Time Management, Team Building, Quality Assurance, Strategic Negotiations
Education
Rogue Community College
Comcast August 2014 - Present
U.S. Cellular October 2013 - March 2014
Charter Communications January 2010 - October 2013
Taco Bell June 2006 - May 2010
Tween Brands November 2008 - September 2009
Skills
Telecommunications, VoIP, Wireless, Broadband, IP, Telephony, Ethernet, MPLS, Troubleshooting, Cisco Technologies, Fiber Optics, Switches, Network Design, TCP/IP, Selling, Networking, WAN, Avaya
Education
Rasmussen College-Minnesota 2007 — 2008
Criminal Justice and Corrections
Coon Rapids High School 2004 — 2008
Federated Insurance September 2007 - Present
Charter Communications April 2007 - September 2007
Cooperative Response Center (CRC) August 2000 - January 2007
Skills
Customer Service, Insurance, Customer Satisfaction, Building Relationships, Underwriting, Teamwork, Microsoft Word, Team Building, Telephone Skills, Time Management, Outlook, Customer Retention, Call Centers, General Insurance, Property, Commercial Insurance, Leadership
Education
Western Governors University 2011 — 2014
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Riverland Community College 1999 — 2001
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Gopher Patrol May 2006 - Present
Charter Communications January 2000 - April 2003
Skills
Strategic Planning, Customer Service, Sales, Team Building, Sales Management, Online Advertising, Google Adwords, Marketing Strategy, Advertising, SEO, Payroll, Management, Human Resources, SEM, Marketing, Computer Repair, Social Networking, Network Administration, Website Development, Google Analytics, Employee Management, Yahoo Search Marketing, Print Ads, Brand Management, Employee Training, Microsoft Office, Computer Maintenance, Computer Network..., Inventory Management, Vehicle Maintenance, Dispatching, Office Management, Office Administration, Pest Control, Service Operations, Call Center Development, Customer Service...
Education
Riverside City College 1995 — 1998
Dread Central Media LLC May 2015 - Present
FuelCell Energy January 2014 - Present
Horror News Network August 2012 - May 2015
FuelCell Energy March 2008 - January 2014
FuelCell Energy June 2006 - March 2008
Charter Communications February 2006 - June 2006
Skills
Access, Testing, CompTIA A+ Certification, Telemarketing, VBA, Data Analysis, Analysis, Technical Support, Microsoft Excel, Troubleshooting, Software Installation, Computer Hardware, Desktop Administration, Inventory Management, OSIsoft PI, GE Proficy, Iconics, Red Lion, iBoot
Education
The University of Connecticut 1999 — 2002
Mathematics
Rochester Institute of Technology 1997 — 1998
Computer Science
Spectrum Business July 2013 - Present
Charter Business January 2013 - July 2013
Charter Business February 2012 - January 2013
Charter Communications Southern Minnesota March 2008 - February 2012
Charter Communications March 2005 - March 2008
Charter Communications January 2004 - January 2006
TCI - Bresnan - Charter Communications June 1997 - March 2005
JT Underground March 1993 - December 1996
Skills
Project Planning, Project Management, Organizational..., Operational Efficiency, Problem Solving, PeopleSoft, JDE One World, People-oriented, Communication Skills, Salesforce.com, Operations Management, Customer Satisfaction, Broadband, Fiber Optics, Telecommunications, Sales, Wireless, WAN, T1, Telephony, Ethernet, MPLS, Management, VoIP
Education
Riverland Community College 2011 — 2012
Project Management
Kasson Mantorville High School 1986 — 1991
Charter Communications August 2011 - December 2012
Direct Alliance, Teletech September 2009 - June 2011
Direct Alliance Corporation September 2009 - June 2011
Charter Communications January 2008 - June 2008
SEMCIL May 2007 - March 2008
Charter House, Mayo Clinic February 2005 - June 2007
Skills
Call Center, Customer Service, Sales, Process Improvement, Management, Broadband, Telecommunications, Direct Sales, Invoicing, VoIP, Solution Selling, Telephony, Managed Services, Unified Communications, Account Management
Education
Rochester Community and Technical College 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
John Marshall High School
High School Diploma
County of San Bernardino April 2015 - Present
The Princeton Review March 2013 - Present
St. Andrew's Newman Center September 2001 - Present
AMI Metals, Inc. September 2014 - January 2015
Actavis April 2013 - February 2014
County of Riverside October 2011 - January 2013
Step 1 Productions January 2011 - August 2011
Walmart June 2010 - August 2010
Charter Communications October 2007 - February 2008
Riverside Community College District October 2005 - March 2006
Skills
Computers, Networking, Broadcast Television, Mathematics, Leadership, Interpersonal..., Building Relationships, Video, Sound, Editing, Social Media, Directing, Mac OS X, Video Editing, Final Cut Pro, Research, Public Relations, Event Management, Advertising, Outlook, Microsoft Office, Customer Service, Social Networking, Spanish, Resume Writing, Interviews, Event Planning, Training, Fundraising
Education
Cal-State University Northridge 2010 — 2011
B.A., Cienma, Television & Video
Riverside Community College 2004 — 2010
AS/AA, FTV/Communications
Riverside Community College 2004 — 2010
Degree(s):A.A. Fine & Applied Arts A.S, Natural Sciences
Riverside City College 2004 — 2009
A.S., Film, TV & Video Production Specialist; Vocational Education; Communications, Media & Languages
Microsoft September 2014 - Present
US Army September 2010 - August 2014
Charter Communications December 2008 - August 2010
University of Wisconsin-La Crosse August 2006 - August 2008
Skills
Network Administration, Computer Proficiency, LAN Switching, Cisco Technologies, Cisco Call Manager, Cisco Routers, Windows XP Pro, Microsoft Office, Creative Problem Solving, Team-oriented, Highly Detailed, Multi Tasking, Operating Systems, Customer Service, Active DoD Secret..., Information Security, Network Security, Data Processing, Written & Verbal..., High Organizational..., Goal Oriented, Time & Attendance, Technical Support, Switches, Routers, TCP/IP, Microsoft Exchange, Troubleshooting, Servers, Networking, Windows XP, Software Installation, Security, Security Clearance, Weapons Handling, Personnel Records, Administrative..., Weapons Training
Education
United States Army Signal Academy 2010 — 2011
25N Advanced Individual Training, Joint Network Node Operator
Rochester Community and Technical College 2004 — 2006
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Century High School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Charter Communications December 2012 - Present
Time Warner Cable (Insight Communications) December 2004 - June 2012
Comcast (TCI & AT&T Broadband) October 1986 - November 2004
Skills
Telecommunications, Regulatory Reporting, Customer (includes Call..., Confidentiality, Top Secret, Legal (Subpoena, Court..., CALEA, Regulatory Liaison, Customer Satisfaction, Dispute Resolution, Law Enforcement Liaison, Regulatory Complaints, Cable Television, HSI, BBB Complaints, Office Management, Office Administration, Front Office (Medical &..., Call Center Escalations, Fraud Investigations, High Toll Usage..., Employee Relations..., Telephony (TDM & VoIP), Internet Crimes, Identity Theft, Business Operations, Call Detail Records, Supervisor & Manager..., Methods & Procedures..., Committed to Customer..., Telecommunications..., Credit Card Fraud, Budget, Commercial & MDU..., Employee Management, Facilities Management, Call Center, Budgets, VoIP, Telephony, Complaints, Compliance, Legal, Records, Regulatory Affairs, Regulatory Submissions, Fraud, Call Centers, Regulations, Team Building
Education
Regis University 1995 — 1999
BS, Business Administration/Management
Whitney Young Magnet H.S. 1976 — 1980
RCH Companies August 2014 - May 2015
Charter Communications April 2013 - April 2014
Time Warner Cable May 2011 - August 2012
RCH Cable March 2007 - August 2011
Kom-Tech Cable March 2003 - June 2007
Skills
Telecommunications, Direct Sales, Sales Management, New Business Development, Customer Service, Team Building, Strategic Planning, Strategic Partnerships, Broadband, Business Development, Management, Business Strategy, Sales, Negotiation, Mobile Devices, Account Management
Education
Rio Hondo College 2010 — 2014
Graphics Animation & effects program
Rio Hondo College
Web Design, Animation, Graphic Design
Microsoft April 2013 - Present
Ranken Technical College January 2012 - November 2013
Charter Communications March 2002 - November 2012
Skills
MCTS, Microsoft Certified..., CCNA, Windows 7, Microsoft Certified..., A+ Certified, VoIP, Windows Server, Microsoft Server..., Active Directory, Microsoft Exchange, Virtualization, Computer Hardware, Windows XP, DHCP
Education
Ranken Technical College 2012 — 2014
Associate of Science (AS), Information Technology
Hunter Engineering February 2013 - Present
Utilimap Corporation January 2009 - October 2009
Charter Communications May 2007 - December 2008
Circuit City November 1998 - May 2007
Skills
Active Directory, DNS, XP, Virtualization, 2008 R2, Windows Server, Troubleshooting, Operating Systems, Windows 7, Hardware, DHCP, Microsoft Exchange, Printers, SharePoint, vSphere, Group Policy, Windows Vista, Servers
Education
Ranken Technical College 2010 — 2012
Associate's degree, Information Technology, 3.40 GPA
Rose Hills November 2009 - Present
Time Warner Cable 2007 - 2009
Hot Topic 2006 - 2007
Charter Communications 2001 - 2006
Skills
Team Building, Customer Service, Budgets, Public Speaking, Strategic Planning, Training, Microsoft Office, Coaching, Leadership, Sales, Project Planning, Operations Management, Team Leadership, Contract Negotiation, Microsoft Excel, Event Planning, Leadership Development, Management, Fundraising, Negotiation, Nonprofits, Project Management, Event Management, Recruiting, Customer Satisfaction
Education
Rio Hondo College 2009 — 2012
Don Bosco Technical Institute 1992 — 1996
High School Diploma, Construction Technology
Charter Communications June 2015 - Present
Charter Communications May 2013 - June 2015
Target July 2012 - May 2013
Godfather's Pizza August 2010 - November 2010
Skills
Customer Satisfaction, Leadership, Team Leadership, Works well with a team, Customer Service, Call Centers, Customer Experience, Television, Telecommunications, Microsoft Office, Drawing, Painting
Education
John Marshall High School 2007 — 2011
Rochester Community and Technical College
School District December 2009 - Present
City of Moreno Valley December 2005 - August 2009
Charter Communications October 2002 - December 2005
Skills
Information Technology, Databases, Data Analysis, Database Administration, Computer Science, Computer Hardware, Computer Repair, Computers, Customer Service, SQL Report Writing, Microsoft SQL Server, SQL Server Management..., Database Design
Education
DeVry Institute of Technology 1999 — 2002
Bachelor's degree, Computer Information Systems
Riverside Community College District 1988 — 2000
Transfer, Computer Information Systems
Three Rivers Community Action May 2014 - September 2015
The Affiliated Group July 2012 - May 2013
Charter Communications August 2006 - February 2012
JC Penny August 2005 - September 2006
Skills
Wireless, Call Center, Broadband, Troubleshooting, Customer Service, Technical Support
Education
Rochester Community and Technical College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Plainview High School 1985 — 1989
Diploma, General Studies
Fotokem July 2013 - Present
Pacific Stereo April 2013 - June 2013
Riverside City College 2007 - 2011
Charter Communications 2007 - 2008
Skills
Film Production, Film Editing, Screenwriting, Video Production, Video Editing
Education
Riverside Community College
Film/Cinema/Video Studies
Charter Communications October 2014 - Present
Tucker Advisors February 2012 - October 2014
MarkWest Energy Partners, L.P. January 2010 - February 2012
Thomson Reuters Healthcare November 2009 - December 2009
West, a Thomson Reuters business November 2005 - May 2009
West, a Thomson Reuters business October 1997 - November 2005
West, a Thomson Reuters business November 1996 - September 1997
Shepard's McGraw-Hill November 1989 - November 1996
Skills
Event Management, Event Planning, Marketing, Public Relations, Advertising, Budgets, Leadership, Strategic Planning, Project Management, Trade Shows, Negotiation, Training, Strategy, Lead Generation, Customer Service
Education
Regis University 1998 — 2004
Bachelor's, Marketing (magna cum laude)
Quest Preservation July 2014 - September 2014
Kmart January 2014 - June 2014
Charter Communications 2005 - 2013
Avid Identification Systems, Inc. 2004 - 2005
Skills
Telecommunications, Troubleshooting, VoIP, Wireless, IP, Networking, Telephony, TCP/IP, Technical Support, Switches, Call Centers, Ethernet, Cabling, Computer Hardware, Routers, Wireless Networking, Testing, Software Installation, Windows, Computer Network..., Customer Satisfaction, RF, WAN, Network Administration
Education
Corona Senior Highschool 2000 — 2003
General education
Riverside City College
Associate's degree, Computer Science
Isle of Wight County August 2009 - Present
Isle of Wight County June 2008 - August 2009
Isle of Wight County August 2005 - June 2008
Charter Communications April 2003 - September 2004
Charter Communications April 2002 - April 2003
Cybernetics June 1997 - April 2002
Skills
Business Analysis, Integration, Management, Networking, Program Management, Project Management, Account Management, Information Technology, Team Leadership, VoIP, Telecommunications, Data Center, Leadership
Education
Radford University
The Home Depot August 2012 - Present
Target May 2011 - February 2012
Charter Communications 2012 - 2012
Hubbell House September 2009 - November 2009
Culver Franchising System, Inc. May 2009 - July 2009
PetSmart November 2008 - January 2009
Nelson's Market Place February 2007 - May 2008
Culver Franchising System, Inc. June 2005 - June 2006
Skills
Retail, Pricing, Customer Service, Restaurants, Organization, Cleaning
Education
Rochester Community and Technical College 2011 — 2011
Certificate, Health Unit Coordinator/Ward Clerk
Faribault High School 2006 — 2008
Diploma, 2.4
Charter Communications February 2015 - Present
Self-Employed July 2014 - February 2015
Sport Haley April 2014 - July 2014
SmartClick Advertising (We're Hiring) January 2014 - April 2014
BYU-Idaho January 2012 - December 2013
The Pearl Co (An IBC Company) January 2013 - February 2013
BYU-Idaho 2011 - 2013
Carlisle Tire and Wheel February 2010 - July 2010
The Church of Jesus Christ of Latter-day Saints January 2008 - January 2010
Steelcase December 2006 - August 2007
Skills
Facebook, Public Speaking, Critical Thinking, PowerPoint, Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Blogging, Marketing Research, Teamwork, Social Networking, Leadership, Marketing, Management, Customer Service, Training, Advertising, Time Management, Team Leadership, Event Planning, Excel Dashboards, MS Excel Pivot Tables, HTML scripting, CSS Javascript, Google Adwords, Social Media Marketing, Market Research, Online Advertising, Outlook, Online Marketing, Data Analysis, Google Analytics, Marketing Strategy, HTML, English, OS X, SEO, PPC, Web Analytics, Analytics, Web Marketing
Education
Brigham Young University - Idaho 2011 — 2014
Bachelor's Degree, Business Management; Marketing
Riverside Community College 2010 — 2010
Business, Management, Marketing, and Related Support Services
Baker Hughes March 2013 - Present
Missouri S&T December 2012 - March 2013
Rock Mechanics and Explosives Research Center June 2011 - August 2011
Charter Communications January 2006 - May 2010
nigerian Breweries Plc January 2000 - June 2002
Skills
Petroleum, Reservoir Management
Education
Robert Gordon University
Master's Degree, Drilling and Well Engineering
Missouri University of Science & TechnologyDecember 2009 — 2012
BS, Petroleum Engineering
Charter Communications August 2014 - Present
Cantina bar and grill July 2008 - March 2013
Skills
Teamwork, Bilingual, Creative..., Broadband Networks, Cable Broadband, Customer Service, Customer Satisfaction, Telecommunications, Call Centers, Social Media Marketing, Networking, Training, Management, Project Management, Public Speaking, Sales, Strategic Planning, Team Building
Education
Quinsigamond Community College 2010 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Unidad educativa Moderna 2000 — 2003
High school, Chemistry
KaCeee's Custom Creations April 2013 - Present
Self-employed May 2005 - December 2013
Charter Communications January 2010 - January 2013
TJX November 2006 - January 2009
Skills
Microsoft Office, Customer Service, Troubleshooting, Adobe Creative Suite, Determination to Succeed, Adobe Acrobat, Adobe, Windows, Windows 7, Windows Vista, Linux, Red Hat Linux, Linux Desktop, Work in A Fast Paced..., Linux Kernel, Business Intelligence, Social Networking, Networking, Wireless Networking, Cable Modems, Routers, Cisco Routers, Router Configuration, Wireless Routers, Digital Signal..., Mac OS, Graphic Design, Web Design, Logo Design, Loss Prevention, se, Business Strategy, Sales, Internet Troubleshooting, Teamwork, Highly responsible, Professional..., Fast-paced, Advertising, Strategic Planning, Computer Maintenance, Computer Graphics, Training, Microsoft Excel, Microsoft Word
Education
Quinsigamond Community College 2009 — 2011
Bachelor's Degree, Computer Technology/Computer Systems Technology
Quinsigamond Community College 2005 — 2006
Certificate, Business Administration and Management, General
Quinsigamond Community College 2006 — 2009
Associate's Degree, Graphic Design
Gingerbread House Bakery June 2008 - December 2014
Cottagewood Senior Communities 2014 - 2014
Charter Communications February 2013 - September 2013
Valentino's Pizza and Pasta September 2010 - August 2013
Education
Rochester Community and Technical College 2013 — 2014
N/A, General Studies
Patrick Subaru January 2013 - June 2014
United Site Services June 2010 - September 2012
Charter Communications September 2006 - October 2009
Skills
Customer Service, Sales Management, Sales, Strategic Planning, Forecasting, Outlook, Cold Calling, Customer Satisfaction, Budgets, Data Entry, Troubleshooting, Credit, Customer Experience, Process Improvement, Invoicing, Operations Management, Sales Operations, Account Management, Telephone Skills, Access, PowerPoint, Microsoft Word, Customer Retention, Team Building, Spreadsheets, Accounts Payable, Management, Training, Team Leadership, Microsoft Excel, Negotiation, Leadership, Call Centers, Inventory Management, Accounts Receivable, Time Management, Microsoft Office, B2B, New Business Development, CRM, Purchasing, Hiring, Process Scheduler, Retail, Analysis, Inventory Control, Pricing
Education
University of Massachusetts, Amherst 2014 — 2016
Business with a focus on Operations Information Management
Quinsigamond Community College 2012 — 2014
Associate's degree, Criminal Justice, General
Charter Communications January 1996 - Present
Charter Communications January 1996 - Present
Champion Auto Group 1992 - 2000
Skills
NCTI Master Technician, Broadband, VoIP, Ethernet, Telecommunications, Fiber Optics, Optical Fiber, Cabling, Networking, Troubleshooting, Wireless
Education
Riverland Community College 1992 — 1994
Charter Communications January 2011 - Present
Education
Rhode Island College 1998 — 2005
Justice Studies
National School of Real Estate
Real Estate License, Real Estate
Stuart Weitzman LLC November 2014 - Present
Starz Entertainment February 2007 - October 2014
Conundrum Technologies May 2006 - February 2007
Alta Colleges August 2004 - May 2006
Charter Communications 2000 - 2003
Skills
Accounting, Excel, Payroll, General Ledger, Payroll Processing, PeopleSoft, Reconciliation, Journal Entries, Accruals, Revenue Recognition, Bank Reconciliation, ADP Payroll, Microsoft Office, Variance Analysis, Monthly Close, Accounts Receivable, Pivot Tables, Accounts Payable, Employee Benefits, Account Reconciliation, Financial Analysis, Microsoft Excel, Financial Reporting, Cash Flow
Education
Regis University 1998 — 2004
Bachelors in Finance and Accounting, Accounting
Charter Communications April 2013 - Present
Cass Information Systems October 2012 - April 2013
Centene Corporation January 2012 - October 2012
Berkley Technology Services August 2011 - January 2012
AT&T April 2011 - July 2011
Wells Fargo Home Mortgage December 2009 - April 2011
Busch Companies, Inc January 1999 - September 2009
Busch Companies, Inc January 1997 - January 1999
Lindenberg & Associates January 1994 - January 1997
Dondi Stender Consulting January 1993 - January 1994
Skills
.NET, C, T-SQL, Microsoft SQL Server, SQL, ETL, Unix, Oracle, Databases, Database Design, Linux, SSIS, XML, Sybase, Java, Data Warehousing, SSRS, Visio, PL/SQL, Windows, Teradata
Education
Rochester Institute of Technology 1989 — 1993
BS, Computer Science; Software Engineering and Database Management
Lehigh County Community College 1987 — 1989
Computer Science
Charter Communications August 2014 - Present
CableLabs September 2001 - August 2014
Cisco Systems October 1999 - May 2001
Charter Communications April 1998 - October 1999
Marcus Cable March 1995 - April 1998
Sammons Cable Inc November 1992 - March 1995
Skills
DOCSIS, OCAP, TCP/IP, Set Top Box, VoIP, Network Design, MPEG, OSPF, Telecommunications, IPTV, Network Architecture, Wireless, EPON, Program Management, Wireshark, Vendor Management, DVR, Project Management, Member Relations, IPv6, CMTS, DSG, IP Multicast, Interactive TV, DVB, SNMP, Digital TV, Ethernet, Broadband, VOD, Networking, IP, Integration, Cables, Metro Ethernet, Routing, SIP, Network Engineering, QoS, WiFi, System Deployment, Carrier Ethernet, Fiber Optics, MPLS, VPLS, Internet Services, Routing Protocols, Frame Relay, BGP, DWDM
Education
Regis University 2004 — 2009
BSCN, Computer Networking
Charter Communications July 2015 - Present
Choice Hotels International June 2014 - June 2015
NDC August 2013 - September 2014
Covidien January 2013 - August 2013
CVS Caremark Corporation February 2012 - May 2012
Year Up September 2011 - May 2012
IRAM August 2010 - November 2010
College Visions May 2009 - June 2010
Skills
Customer Service, Microsoft Office, PowerPoint, Leadership, Microsoft Excel, Public Speaking, Troubleshooting, Community Outreach, Fundraising, Microsoft Word, Nonprofits, Outlook
Education
Rhode Island College 2012 — 2015
Bachelor's Degree, Public Administration and Sociology
Charter Communications September 2014 - Present
Charter Communications December 2011 - September 2014
Charter Communications September 2010 - December 2011
Banfield Pet Hospital June 2006 - January 2008
Skills
Call Centers, Team Leadership, Telecommunications, Customer Experience, Technical Support, Customer Service, Microsoft Office, Wireless, VoIP, Troubleshooting, Customer Satisfaction, Avaya, Customer Retention, Process Improvement, Microscopy, Urinalysis, Venipuncture, Customer Education, Time Management, Animal Science
Education
Rochester Community and Technical College 2004 — 2006
Associate of Science (A.S.), Animal Health Technology
University of Minnesota Duluth 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Psychology
KBM Group December 2013 - Present
Charter Communications 2011 - 2013
Andrew Reise Consulting 2007 - 2011
Emdeon 2004 - 2007
Accenture 1999 - 2004
Skills
Program Management, Vendor Management, Customer Experience, Business Process..., Requirements Analysis, Project Management, Business Analytics, Change Management, Strategic Planning, Business Analysis, Process Improvement, Leadership, Business Process, Consulting, Business Process..., Cross-functional Team..., Management Consulting, Strategy, PMO, Customer Journey Mapping, Organizational Change..., Problem Solving, Release Management, Software Quality..., Quality Assurance..., Customer Satisfaction, Customer Engagement, Business Strategy, Applications Software..., Sales Operations, Web Project Management, Strategic Communications, Internal Communications, IT Audit, Consumer Product Testing, Net Promoter Score, Solutions Design
Education
Rockhurst University
BSBA
CORE10 Architecture March 2014 - Present
Missouri Solar Applications March 2013 - Present
Steak n Shake May 2006 - June 2014
Hydromat Precision Machining Solutions October 2012 - November 2012
Charter Communications January 2008 - January 2009
Skills
Revit, AutoCAD, AutoCAD Architecture, Photoshop, Microsoft Office, Sketching, Fruity Loops, 3D Studio Max, Rendering, Drawing, SketchUp, Architectural Drawings, CAD, 3D visualization, Steel Detailing, Architectural Design, BIM, Construction Drawings, Space planning
Education
Ranken Technical College 2008 — 2012
Bachelor of Science, Architectural Technology
Ranken Technical College
Associates of Science, Architectural Technology
Relocated from Wisconsin to Oklahoma August 2012 - Present
Ripon Pickn’ Save September 2006 - August 2012
Charter Communications June 2001 - July 2006
Skills
Photography, Photo Editor, Copywriting, Copy Editing, Framing, Display Advertising, Asset Managment, Communication, Editing, Event Planning, Public Relations, Public Speaking, Research, Social Media, Team Leadership, Training
Education
Ripon College 1994 — 2000
Bachelor of Art, English
Ripon College 1994 — 2000
Bachelor of Arts (BA), English Language and Literature, General
Exxtreme Pro Shop July 2015 - Present
Colorado Petroleum April 2015 - Present
Palo Alto, Inc. November 2014 - April 2015
Jet Bowling October 2012 - April 2015
Direct Sign Wholesale September 2009 - April 2014
Rapid Communications, Inc. July 2003 - August 2009
Charter Communications June 1998 - July 2003
Skills
Accounts Receivable, Accounts Payable, Invoicing, QuickBooks, Payroll, Financial Reporting, Accounting, Microsoft Office, Customer Service, Budgets, Finance, Financial Analysis, Financial Statements, Forecasting, Microsoft Excel, Management, Analysis, Project Management, Human Resources, Account Management, Training, Budgeting, Bank Reconciliation, Process Improvement, Outlook, Team Building, Strategic Planning, Negotiation, Microsoft Word, Account Reconciliation, Time Management, Financial Accounting, Sales Management, Leadership, New Business Development, Sales, Marketing Strategy, Social Media, Public Speaking, Office Management, Contract Negotiation, Auditing
Education
Regis University 2010 — 2012
MBA, Finance & Accounting
Regis University 2008 — 2009
B.S. Business Admin / Finance, Business Admin, Finance
Red Rocks Community College 2006 — 2008
A.A. Business, Business
Best Buy April 2015 - Present
Charter Communications June 2013 - July 2014
First Student December 2012 - June 2013
Broadband Solutions June 2012 - August 2012
Charter Communications June 2011 - January 2012
Best Buy November 2010 - May 2011
Best Buy August 2008 - November 2010
Skills
Computer Repair, Computer Hardware, Computer Science, dc electrical, 12v car electrical..., Computer Maintenance, Typing, Audio Editing, Video Editing, Video Games
Education
Winona State University 2014 — 2016
Computer Science, GPA: 3.87
Rochester Community and Technical College 2009 — 2014
Associate's degree, Computer Science
Rochester Community and Technical College 2009 — 2012
Associates of Arts, Liberal Arts
Air Charter Service January 2015 - Present
Air Charter Service California Inc January 2015 - Present
Landmark Network December 2012 - January 2015
Landmark Network October 2011 - December 2012
University of California, Riverside January 2011 - August 2011
Charter Communications March 2010 - November 2010
UPS November 2003 - September 2009
Skills
Sales, FHA, Refinance, Reverse Mortgages, Mortgage Banking, Residential Mortgages
Education
Riverside Community College
Chris Holter Racing January 2000 - Present
UnitedHealth Group September 2013 - Present
Charter Communications January 2011 - September 2013
Charter Communications January 2010 - January 2011
Charter Communications October 2008 - January 2010
Charter Communications September 2007 - April 2008
Skills
Flash, Microsoft Excel, CSS, Workforce Management, Web Design, Management, Databases, Contact Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Process Scheduler, Auto Racing, Race Car Driver, Car setup, Automotive Engineering, Workforce Communications, eWFM, Aspect eWFM, Process Improvement, Microsoft Word, 8 years Call Center..., User Interface Design, Web Development, ActionScript, Customer Service, Sales, Data Entry, Salesforce.com, Outlook, Team Building, Facebook, Social Media Marketing, Email Marketing, Social Media, Advertising, Marketing, Leadership, Marketing Strategy, Event Management, Strategic Planning, Account Management, Public Relations, Automotive, Sales Management, Event Planning, Call Centers, New Business Development
Education
Rochester Community and Technical College 2011 — 2012
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Rochester Community and Technical College 2009 — 2011
Associate of Science (A.S.), Web Page, Digital/Multimedia and Information Resources Design
SEEK Careers/Staffing August 2015 - Present
SEEK Careers/Staffing December 2014 - August 2015
Toastmasters International June 2014 - November 2014
Ameriprise Financial Services, Inc. July 2013 - November 2014
Pitney Bowes April 2011 - July 2013
Nielsen August 2010 - April 2011
Charter Communications July 2008 - August 2009
Skills
Customer Service, Call Center, Sales, Customer Retention, Data Entry, Microsoft Office, Cold Calling, Leadership, Telephone Skills, Human Resources, Training, Customer Experience, Account Management, PowerPoint, Sales Process, Customer Satisfaction, Insurance, Administrative..., Microsoft Excel, Microsoft Word, Teamwork, Administrative...
Education
Rasmussen College 2015 — 2016
Bachelor of Human Resources Management and Leadership Development, Human Resources Management/Personnel Administration, Leadership Development, Junior
Fox Valley Technical College 2012 — 2014
Associates, Human Resources Management, 3.82 GPA
Charter Communications 2007 - 2012
U.S. Marine Corps December 2001 - December 2005
United States Marine Corps December 2001 - November 2005
US Navy October 1996 - October 2000
Skills
Machine Gunnery, Telecommunications, Telephone Skills, Telephony, Broadcast Television, Small Arms
Education
Rogue Community College 2013 — 2015
Associate's Degree, General Studies
Colorado Interactive August 2014 - Present
Charter Communications February 2014 - August 2014
Charles Schwab February 2013 - December 2013
McKesson July 2010 - February 2013
McKesson April 2009 - July 2010
Charles Schwab February 2008 - February 2009
InfoTrust Group August 2007 - January 2008
Electronic Data Systems March 2005 - August 2007
Sun Microsystems July 2002 - March 2005
Sun Microsystems July 1999 - July 2002
Skills
Agile Methodologies, SQL, XML, Oracle, Java, Service Oriented..., Web Services, JMS, Continuous Integration, Weblogic, Java Enterprise Edition, Software Design, SDLC, JUnit, Scrum, Web Applications
Education
Regis University 2000 — 2002
Charter Communications November 1998 - Present
Clark Refining and Marketing 1994 - 1996
Skills
Microsoft Excel, PowerPoint, JD Edwards, Crystal, General Ledger, Variance Analysis, Microsoft Word, Financial Reporting, Financial Analysis, Accounting, Account Reconciliation, Accounts Payable, Accruals, Fixed Assets, QuickBooks, Journal Entries, Forecasting
Education
University of Missouri - St. Louis
MBA
Rockhurst University
BSBA, Accounting major
Optiv Security, a Blackstone Portfolio Company June 2013 - Present
Accuvant June 2008 - February 2013
Plexis Healthcare Systems 2003 - 2004
John L Scott 2002 - 2003
Charter Communications April 2000 - April 2002
S3 Graphics April 1994 - November 1999
Thompson Associates 1992 - 1994
Claris Corporation April 1991 - April 1992
Skills
Marketing, Sales, netsuite, Lead Generation, Project Management, Databases, Professional Services, Networking, Microsoft Excel, Security, Microsoft Technologies, New Business Development, Data Entry, Historical Research, Strategic Partnerships, Cloud Computing, Account Management, Direct Sales, Business Development
Education
Rogue Community College 2005 — 2006
Currently taking English Composition, Art History, Psychology
Charter Communications March 2014 - Present
Arbonne International LLC May 2014 - Present
Discovery Communications July 2011 - February 2014
NBCUniversal, Inc. February 2011 - July 2011
Comcast July 2007 - February 2011
Comcast January 2007 - July 2007
Discovery Communications November 2004 - January 2007
Starz Entertainment Group January 2003 - June 2004
Skills
Television, Digital Media, Video, Broadcast, VOD, New Media, Broadcast Television, Streaming Media, Strategic Partnerships, Video Production, Digital Video, HD Video, Media Production, Post Production, Content Strategy, Social Media
Education
Drexel University
Candidate for MS
Regis University
MBA
University of Colorado Boulder
BS
Wray High School
Comcast Business June 2015 - Present
Charter Communications September 2014 - May 2015
Charter Communications March 2014 - October 2014
Panera Bread March 2009 - February 2014
Maryville University June 2007 - August 2010
Ranken Technical College October 2008 - December 2008
InkStop October 2007 - March 2008
Skills
Troubleshooting, Network Engineering, Help Desk Support, Computer Network..., Technical Support, Switches, Cisco Technologies, Windows, Call Centers, Cable Termination, Cisco IOS, Cisco Routers, Network Design, Cabling, Routers, Computer Maintenance, CCTV, HID, Network Security, Computer Repair, Network Administration
Education
Western Governors University 2014 — 2018
Computer Networking with Security Emphasis, Information Technology
Saint Louis Community College-Forest Park 2009 — 2013
Cisco Certified Network Associate (CCNA), Computer Systems Networking and Telecommunications
Ranken Technical College 2008 — 2009
Computer Systems Networking and Telecommunications
Parkway South High School 2004 — 2008
Diploma
TE Connectivity (Tyco Electronics/ADC) September 2012 - Present
Huawei Enterprise June 2012 - July 2012
Charter Communications June 2004 - February 2012
Charter Communications May 2001 - June 2004
RCN 1998 - 2000
TCI 1992 - 1998
Southland Cablevision 1990 - 1995
United States Marine Corps June 1977 - June 1981
Skills
walkout/design of..., CWDM/DWDM, SONET, salesforce, DRUM, Microsoft Office, Windows OS, Cisco IOS, DAS, Windows, SDH, WAN, Salesforce.com, Access, Wireless Networking, Cisco Technologies, Software Installation, Customer Service, Data Center, Telecommunications, Networking, SharePoint, Troubleshooting, IP, Switches, Firewalls, Wireless, TCP/IP, VoIP, Computer Hardware, Training, Sales, RF, Network Administration, CCNA, Cabling, Cisco Nexus, Network Design, Routers, Technical Support, Fiber Optics, Testing, System Deployment, Visio, Drums, Optical Fiber, Operating Systems, Management, Network Engineering, Call Centers
Education
Riverside Community College 1984 — 1984
Electronics
San Bernardino Valley College 1981 — 1982
General Studies
Charter Communications April 2015 - Present
University of Colorado Boulder November 2013 - April 2015
TIAA-CREF 1999 - 2013
Skills
Process Improvement, Financial Services, Training, Coaching, Business Analysis, Financial Analysis, Mutual Funds, Investments, Retirement Planning, Retirement, Series 7, Asset Allocation, Relationship Management, Insurance, Finance, Positive Team Player, Self-driven, Knowledge Management, Emergency Planning, Continuous Improvement, Business Continuity, Building Management, Vendor Management, Project Management, Program Management, Management, Leadership, Customer Service
Education
University of Colorado Boulder 1992 — 2013
English Language and Literature/Letters, Business Administration
Regis University
Comcast (VIPER Video IP Engineering/Research) May 2015 - Present
Metropolitan State University 2010 - Present
Charter Communications September 2013 - April 2015
IQNavigator September 2012 - July 2013
Pegasus Solutions May 2012 - September 2012
Canoe Ventures (Comcast) March 2011 - April 2012
EchoStar Corporation April 2009 - March 2011
First Data Corporation June 2007 - February 2010
Travelport (aka Cendant, Galileo, COVIA, United Airlines Apollo) April 1990 - May 2007
Lockheed -- Martin 1988 - 1990
Skills
Program Management, Agile Methodologies, Vendor Management, SDLC, Project Management, Cross-functional Team..., Process Improvement, Product Management, PMP, Business Analysis, Software Project..., Integration, Requirements Analysis, Scrum, Agile Project Management, Business Process, Software Development, PMO, Testing, Management, IT Management, Resource Management, Strategy, Business Intelligence, IT Strategy, Team Leadership, Change Management, Risk Management, Telecommunications, Professional Services, Business Process..., Start-ups, Project Planning, Leadership, Requirements Gathering, Enterprise Software, MS Project, Outsourcing, ERP, Quality Assurance, SharePoint, Project Portfolio..., SOA, Six Sigma, Analytics, Training, CRM, Enterprise Architecture, Visio, Oracle
Education
Regis University
Master of Business Administration (MBA), Finance & Accounting, Honors
Project Management Professional (PMP) License #240923
Project Management Institute
Certified Scrum Master
Scrum Alliance
Continuing Education
Metropolitan State University of Denver
Bachelor of Science (BS), Computer Information Systems, Magna Cum Laude
Wesleyan University
Bachelor of Arts (BA), Comparative Literature, cum laude
Charter June 2015 - Present
Charter Communications June 2014 - Present
Charter Communications September 2010 - Present
Skills
Quality Assurance, Troubleshooting, Call Centers, Software Documentation, Testing, Visio, Process Improvement, Technical Support, Inspection, Property Damage, Claims Management
Education
Ranken Technical College 2008 — 2010
Electrical systems design
Charter Communications April 2015 - Present
Hampton Inn and Suites North August 2014 - March 2015
Hampton Inn and Suites Polaris November 2013 - July 2014
Hampton Inn and Suites North July 2013 - November 2013
Wild Bills Sports Saloon November 2012 - July 2013
Skills
Hospitality, Food Service, Customer Service, Cosmetology, Hotels, Front Office, Restaurants, Hospitality Industry, Hospitality Management, MICROS, Hotel Management, Food & Beverage, Guest Service Management, Pre-opening, Customer Satisfaction
Education
Riverland Community College 2006 — 2007
Licentiate degree, Cosmetology/Cosmetologist, General
Riverland Community College
Kelly Services May 2005 - Present
Charter Communications December 2012 - February 2014
Dominium October 2012 - December 2012
KTTC-TV February 2012 - April 2012
Bethel Lutheran Church 2006 - 2011
Mayo Clinic March 2008 - April 2010
Charter Communications June 2002 - August 2004
Lifetouch Portrait Studios May 2001 - October 2002
CPI Corp. / Sears March 1997 - May 2001
Skills
Sales Management, Staff Supervision, Customer Service, Microsoft Excel, Training, Organization, Process Scheduler, Fundraising, Public Speaking, Event Planning, Outlook, PowerPoint, Social Media, Non-profits, Microsoft Office, Personal Development, Communication, Technology, Computer Proficiency, Youth Mentoring, Building Relationships, Consulting, Critical Thinking, Technical Writing, Technical Support, Difficult Situations, Goal-oriented..., Motivation, Multitasking Skills, Cable Television, Written & Verbal..., Portrait Photography, Highly detail oriented, Scrapbooking, Artistic Eye, Digital Photography, Paper Craft, Online Research, Art Education, Marketing Communications, Telephone Skills, Process Improvement, Project Planning, Patience, Advocacy, Self-starter, Hiring Employees, Resume Writing, Windows, Disabilities
Education
Argosy University-Phoenix Online Division 2008 — 2010
BA - 2012
Rochester Community and Technical College 2005 — 2008
AS
Charter Communications November 2013 - Present
Just4Friends, Inc. February 2011 - Present
Charter Communications November 2012 - November 2013
CenturyLink April 2010 - November 2012
Qwest April 2008 - April 2010
FlightSafety Services Corporation 2007 - 2008
Aircraft Industries Centennial, CO September 2006 - June 2007
Firemans Fund Insurance Company December 2003 - June 2006
Agilent Technologies August 2000 - December 2003
Lockheed Martin Corporation October 1997 - August 2000
Skills
Strategic Alliances, Supplier Sourcing, Supply, Supervising, Strategic Sourcing, Supply Management, Global Sourcing, Supplier Negotiation, Procurement, Sourcing, Vendor Management, RFP, RFQ, RFQ Development, Supply Chain Management, Outsourcing, Contract Negotiation, Contract Management, RFP Design, RFP Generation, Data Analysis, Financial Analysis, Government Contracting, Contract Law, Building Relationships, Strategy, Management, Supplier Evaluation, Competitive Analysis, Leadership, Human Resources, Analysis, Negotiation, Purchasing, Product Management, Cross-functional Team..., Forecasting, Supply Chain, Project Planning, Budgets, Inventory Management, Pricing, Manufacturing, Mergers & Acquisitions, Strategic Planning, Business Process..., MRP, Process Improvement
Education
Webster University 1998 — 2000
MS, Procurement & Acquisition Management
Regis University 1992 — 1996
BS, Business Administration
Charter Communications May 2010 - Present
Aleutian Consulting 2009 - June 2010
Qwest Communications 2006 - 2008
Qwest Communications 2001 - 2006
Valdez Consulting 1999 - 2001
DIRECTV 1998 - 1999
TCI 1994 - 1998
Skills
Profit Margins, Telecommunications, Forecasting, Pricing Strategy, Financial Analysis, Market Penetration, Product Management, Vendor Management, ARPU
Education
University of Colorado Denver 1991 — 1992
MBA, Finance
Regis University 1985 — 1989
BS, Mathematics
Charter Communications February 2013 - Present
Mary Kay Inc. June 2012 - Present
Hometown Bank October 2011 - February 2013
Ripon College September 2009 - May 2011
Kelly Services May 2008 - August 2008
Adecco Employment Services January 2008 - January 2008
Kelly Services June 2007 - August 2007
Education
Ripon College 2007 — 2011
Bachelor of Arts, Business Administration, Economics, Sociology
Charter Communications January 2013 - Present
Experis IT August 2012 - January 2013
SeeGee Technologies, Inc. November 2009 - September 2011
FreeStone Software, Inc. December 2008 - November 2009
Burton Consulting June 2008 - October 2009
Enterprise Management Associates June 2007 - June 2008
Solution Partners Group, Ltd. 1997 - 2007
SSDS, Inc. 1990 - 1995
Skills
Systems Analysis, Business Analysis, Strategy Development, Staff Management, Sales & Marketing, Product Analysis, Market Analysis, Account Management, Project Management, Product Management, Operations Management, Vendor Management, Budget Management, Business Process..., Technical Management, Technical Leadership, IT Service Management, Professional Services, Managed Services, Management Consulting, Product Development, Software Development, Integration, Business Management, Strategic Planning, Business Planning, Systems Engineering, Cloud Computing, Virtualization, IT Strategy, IT Operations, IT Management, Cross-functional Team..., SDLC, Program Management, Business Process..., Software Project..., Team Management, Contract Negotiations, PMP, Product Strategy, Change Management, Wireless, Vendor Relations, Project Planning, Requirements Analysis, ITIL, Certified Scrum Master..., Management, Strategy
Education
University of North Alabama
Master of Business Administration (MBA), Executive Concentration
Regis University
BS, Computer Information Systems
NASBA Center for the Public Trust
Ethical Leadership Certification
Pacific Pulmonary Services January 2012 - Present
Umpqua Community College September 2010 - June 2013
Umpqua Community College November 2011 - September 2012
Charter Communications 2008 - 2010
Brighton Collectibles July 1991 - August 2007
Williams Furnace Co. 1987 - 1991
Skills
Account Reconciliation, Microsoft Office, Leadership, Customer Service, Business Correspondence, Spreadsheets, Teamwork, Communication Skills, Report Writing, Key Account Management, Organization &..., Close Attention to..., Problem Solving, MS Office Suite, Financial Analysis, Employee Training, Sales, Management, Retail, Outlook, Time Management, Microsoft Word, Purchasing, Healthcare, Team Building, Training, Strategic Planning
Education
Umpqua Community College 2010 — 2013
AAS, Business/Accounting
Riverside Community College 1982 — 1982
Certificate, Personal Computer
Corona Sr High School 1972 — 1975
Diploma, College Prep & General Education
Charter Communications February 2012 - Present
Jones International University April 2007 - February 2011
Information Handling Services July 2005 - April 2007
McKenzie Scott Partners July 2003 - August 2005
Skills
Strategy, Editing, Onboarding, Human Resources, Recruiting, Team Leadership, Sales, Training, PowerPoint, Employee Relations, Team Building, Policy, Interviews, Microsoft Office
Education
Regis University 2003 — 2005
No, Human Resources
Ranken Technical College September 2009 - Present
National Science Foundation September 2009 - November 2013
Undisclosed January 2008 - September 2009
Charter Communications March 2003 - July 2006
Fazoli's Restaurant Management, LLC January 1999 - March 2003
Skills
Higher Education, Teaching, College Teaching, University Teaching, Instructional Design, Curriculum Design, Curriculum Development, Academic Advising, Tutoring, E-Learning, Educational Technology, Research, Classroom, Staff Development, Public Speaking, Editing, Program Development, Technical Writing, Microsoft Office, Networking, Operating Systems, Windows 7, XP, Windows XP, Troubleshooting, Computer Hardware, Hardware
Education
Western Governors University 2014 — 2015
BS in Information Technology, Computer/Information Technology Administration and Management
Ranken Technical College 2006 — 2008
Associate of Technology, Computer Technology/Computer Systems Technology, 3.4534
McCluer North High School 1998 — 2001
High School Diploma, General Studies, 3.5
Charter Communications September 2014 - Present
Skills
VOD, Hardware, Testing, Networking, System Deployment, Digital Media, Quality Assurance, Telecommunications, Integration, DOCSIS, Provisioning, IPTV, RF, Troubleshooting, Ethernet, IP, MPEG2, MPEG, Streaming Media, TCP/IP, Set Top Box, MPEG-4, Digital TV, Broadband, Transcoding, Video Servers, Rhozet, Servers, H.264, Cable Television, Digital Video
Education
Rochester Institute of Technology 2000 — 2003
B.S., Information Technology
Time Warner Cable February 2014 - Present
Charter Communications September 2012 - February 2014
Insight Communications January 2011 - May 2012
Insight Communications January 2007 - January 2011
Insight Communications June 2006 - December 2006
Insight Communications January 2005 - May 2006
Comcast August 2001 - December 2004
ThruPoint September 2000 - July 2001
AT&T July 1998 - August 2000
Skills
Telecommunications, Broadband, Cable Television, B2B, Employee Engagement, Software Project..., Cabling, Talent Management, Switches, Customer Retention, Team Leadership, Project Management, Call Centers, Change Management, Cross-functional Team..., Process Improvement, Wireless, Data Center, Vendor Management, Integration, Customer Experience, Team Building, Customer Satisfaction, Telephony, IP, Leadership, VOD, Call Center, Optical Fiber, VoIP, Fiber Optics, Management, Operations Management, Program Management, Billing Systems, Product Management, Internet Services, Strategic Partnerships, Workforce Management, DOCSIS, Computer Network...
Education
Rensselaer Polytechnic Institute 1994 — 1998
BS, Management of Technology
Charter Communications June 2007 - Present
Education
Regis University 1993 — 1997
Charter Communications January 2014 - Present
HBGary/ManTech, MCIS April 2012 - January 2014
Guidance Software January 2011 - April 2012
First Data Corporation September 2006 - January 2011
First Data Corporation April 2001 - September 2006
First Data Corporation May 2000 - April 2001
First Data Corporation May 1999 - April 2001
Microsoft Corporation May 1999 - January 2001
Media One November 1998 - May 1999
Lewan and Associates March 1997 - November 1998
Skills
Information Security, Computer Forensics, Security Policy, Information Security..., Strategic Leadership, Security, Malware Analysis, Threat Management, Forensic Analysis, Vulnerability Assessment, Leadership, Triple Bottom Line, Incident Response, Network Security, Computer Security, Vulnerability Management, Military Experience, CISM, Security Awareness, ISO 27001, Information Technology, Incident Management, IDS, Business Continuity, Security Assessments, Risk Assessment, Litigation Support, Risk Management
Education
University of Denver - Daniels College of Business 2014 — 2016
Master of Business Administration (MBA)
Regis University 2002 — 2006
B.S. Computer Science
Charter Communications August 2010 - Present
Charter Communications 2007 - 2010
Charter Communications 2004 - 2006
Skills
Telecommunications, Call Centers, Troubleshooting, VoIP, IP, Wireless, Telephony, Sales, Call Center, Customer Service, Networking, Customer Satisfaction, Salesforce.com, Management, Avaya, Broadband, Employee Training, Business Management, Processes Development, Business to Business..., Escalation Resolution, Consultation, CSG
Education
Rochester Community and Technical College 2001 — 2003
Lourdes High School 1997 — 2001
Waddell & Reed April 2014 - Present
Kevin LeRoy and Associates HR and Accounting Consultants January 2009 - Present
Charter Communications January 2012 - August 2013
Blue Cross Blue Shield of Michigan 2008 - 2008
H & R Block 2005 - 2007
Sprint 1987 - 2005
Crown Zellerbach 1980 - 1982
Skills
Human Resources, Accounting, Management, Deferred Compensation, Vendor Management
Education
Bishop Miege
Rockhurst University
BSBA, Accounting
Suddenlink January 2008 - Present
Suddenlink Communications July 2006 - December 2007
Charter Communications August 1997 - June 2006
Time Warner Cable Full Service Network May 1996 - June 1997
Skills
Analysis, Broadband, Marketing, Product Management, VoIP, Call Centers, Wireless, Marketing Strategy, Telecommunications, Strategic Partnerships, Customer Retention, Cross-functional Team..., Vendor Management, Customer Experience, Direct Marketing, Competitive Analysis
Education
Rollins College - Crummer Graduate School of Business 1994 — 1996
MBA, Marketing
University of Kentucky 1986 — 1990
Charter Communications July 2013 - Present
Comcast Cable March 2011 - July 2013
Comcast Cable February 2009 - March 2011
Comcast Cable October 2006 - February 2009
Comcast Cable October 2006 - July 2007
Charter Communications May 2006 - October 2006
STEVENS HARDWOOD FLOORS, 2001 - 2006
Nortel Networks 2000 - 2001
QWEST 1990 - 2000
Skills
Cisco Technologies, Switches, Testing, Integration, Routers, Software Documentation, VoIP, IP, RF, TCP/IP, Networking, VOD, Network Architecture, Provisioning, Ethernet, Set Top Box, Hardware, Wireless, System Deployment, Telecommunications, Broadband, Troubleshooting, Network Engineering, Telephony, Network Design, Fiber Optics, Cabling, Computer Network..., IPTV, DOCSIS, DWDM, SNMP, MPEG, MPEG2, MPLS, Optical Fiber, Cable Television, Routing, Digital TV, WiFi, HFC, Cables
Education
Regis University
Charter Communications 2014 - Present
National CineMedia (NCM) 2014 - 2014
University of Denver, Daniels College of Business 2013 - 2014
Regis University 2008 - 2013
HSR Business to Business (Now Gyro) 2004 - 2007
Avocet Communications 2003 - 2004
Maxtor 2002 - 2003
Concepts Direct 2002 - 2002
Circadence Corporation (formerly VR-1) 2000 - 2001
Skills
Graphic Design, Art Direction, Photo Shoot Direction, Logo Design, Banner Design, Motion Graphics, Creative Direction, Interactive Strategy, Integrated Campaign..., Entrepreneurial..., Web Design, Flash Animation, Branding Development, Corporate Identity, Illustrator, Flash, Photoshop, InDesign, HTML, After Effects, JavaScript, Final Cut Pro, XML, Storyboarding, CSS, Email Marketing, Brand Development, Dreamweaver, Advertising, Adobe Creative Suite, Social Media Marketing, Digital Marketing, SEO, Online Marketing, Wordpress, Brochures, Creative Development, User Experience, Promotions, Marketing Communications, User Interface Design, Web Analytics, Direct Mail, Online Advertising, Web Development, Graphics, Creative Problem Solving, Marketing Strategy, Digital Strategy, Integrated Marketing
Education
Regis University 2009 — 2011
Master of Business Administration, Marketing
San Francisco State University 1994 — 1998
Film, Bachelor of Fine Arts
Time Warner Cable Business Class Business Class Engineering ManagerTime Warner CableApril 2010 - May 2011
Time Warner Cable December 2008 - April 2010
Charter Communications January 2002 - November 2008
Skills
DOCSIS, BGP, OSPF, Switches, Routing, DWDM, CMTS, ISIS, Network Engineering, Routers, MPLS, Cisco, Ethernet, WAN, VLAN, Remedy, Cabling, Network Design, IP, TCP/IP, IP Networking, Troubleshooting, Fiber Optics, Telecommunications, Deployment, Metro Ethernet, LAN/WAN, Network Operations, JUNOS, Cisco IOS, Alcatel 7750, Juniper JNCIA-SP, Video Transport, ROADM, LDP, RSVP-TE, MPBGP, L2VPN, L2TPv3, Juniper, Computer Network..., Cisco Technologies, VoIP, LAN-WAN, RIP, IS-IS, Operating Systems, System Deployment, Networking, L2TP
Education
Computer Education Institute 2000 — 2001
Certifications, Network Administration
Riverside City College
Lorensen Enterprises August 2010 - Present
Charter Communications August 2009 - November 2010
UST August 2005 - November 2009
USSTC June 2004 - September 2005
USSTC June 2002 - June 2004
Skills
Performance Management, Learning Management..., Process Evaluation, Training, Sales, Employee Engagement, Analysis, Staff Development, Organizational..., Coaching, Team Building, Change Management, Strategic Planning, Talent Management, Succession Planning, Retail, Sales Management, Leadership, Management, Human Resources, Cross-functional Team..., Customer Service, E-Learning, Employee Training, Leadership Development, Management Development, Marketing, Negotiation, Organizational..., Team Leadership, Teamwork, Executive Coaching
Education
Stony Brook University 2000 — 2002
M.S., Management and Public Policy
Rollins College 1994 — 1998
B.A., Psychology
Charter Communications April 2008 - Present
Chubb Insurance 2003 - 2008
Lockton Companies 2000 - 2002
Skills
Workers Compensation, Claims Management, Liability, Property & Casualty..., Surety, Insurance, Claim, Risk Management, Management, Financial Risk, Commercial Insurance, Brokers, Professional Liability, Risk Assessment, Negotiation, Financial Analysis, Training, Casualty, Analysis, Legal Liability, Private Investigations, Underwriting, Process Improvement, General Insurance, Enterprise Risk..., Auditing, Liability Analysis, Employee Benefits, Litigation Management
Education
Robert Morris University
BSBA, Business Administration, Communications, Quantitative Business Analysis
University of Missouri-Saint Louis
MBA, Finance
Snowboarder Magazine March 2013 - Present
Cosmopolitan Fine Arts June 2011 - June 2012
Charter Communications June 2010 - June 2011
Charter Communications February 2009 - June 2009
Charter Communications November 2006 - February 2009
Skills
Marketing Strategy, Strategy, Salesforce.com
Education
Rollins College 2002 — 2006
B.A., International Business
CenturyLink August 2013 - Present
Charter Communications May 2013 - August 2013
Atkins Nutritionals, Inc. March 2011 - August 2012
Google October 2010 - March 2011
Skills
Market Research, Marketing Research, Marketing, Google Analytics, Advertising, Web Analytics, SEO, Management, Marketing Strategy, Marketing Management, Competitive Analysis, Omniture, Adobe Dynamic Tag..., Online Advertising, Qualitative Research, Data Analysis, Strategic Planning, Nielsen, jQuery, Analytics, Google Webmaster Tools, Searchlight Conductor, LivePerson, Landing Page..., PPC, Paid Search Strategy
Education
University of California, San Diego 2006 — 2009
B.A., Economics
Rochester Institute of Technology 2004 — 2005
Perpetua Holdings, Inc and Subsidiaries May 2007 - September 2011
JetBroadband/Helicon Cable 2009 - 2010
Charter Communications 1999 - 2003
Banc of America Securities 1990 - 1994
Skills
Process Improvement, Start-ups, Team Building, Strategic Planning, Financial Modeling, Forecasting, Financial Analysis, Executive Management, Budgets, Account Management, Strategy, Microsoft Excel, Mergers, Strategic Partnerships, Leadership, Team Leadership, Management Consulting, Accounting, Management, Due Diligence, Change Management, Contract Negotiation, Cross-functional Team..., Call Centers, Competitive Analysis, Project Management, Telecommunications, Vendor Management, Business Analysis, Customer Service, Mergers & Acquisitions
Education
University of Wisconsin-Madison 1989 — 1990
Rockhurst University 1979 — 1983
BSBA, Accounting
Apple June 2014 - Present
Charter Communications April 2012 - February 2014
Charter Communications November 2008 - August 2012
Charter Media Services October 2006 - November 2008
High Desert Microimaging July 2005 - January 2006
Sun Valley Imaging & Technologies February 2004 - July 2005
Lason April 2001 - July 2003
LASON/RACOM/Comgraphix October 1988 - April 2001
Skills
VOD, Cable Television, Broadband, Technical Support, IPTV, Computer Network..., RF, IP, Troubleshooting, Digital Video, Management, Telecommunications, Field Service, Electronics, TCP/IP, Electro-mechanical..., Document Management, Cabling, Document Imaging, Software Installation, Networking
Education
Rock Valley College
Associate of Applied Sciences, Electrical Engineering Technology, Graduated w/High Honors
Charter Communications May 2015 - Present
contractor to CenturyLink October 2014 - Present
Charter Communications April 2014 - October 2014
CenturyLink May 2013 - March 2014
Great-West Life and Annuity Insurance Company February 2012 - May 2013
WildBlue Communications December 2003 - January 2012
High Speed Access October 1999 - October 2003
CommNet Cellular 1998 - 2000
CommNet Cellular September 1997 - October 1999
Quark September 1995 - October 1997
Skills
Software Development, Java Enterprise Edition, Agile Methodologies, Software Engineering, Unix, Perl, Web Applications, HTML, Oracle, CSS, Databases, JSP, Python, MySQL, Oracle PL/SQL..., Oracle Pro*C, SQL, Visio, Microsoft Excel, Microsoft Word, Vi, Awk, Solaris, Fedora, RedHat, Apache, JSON, Shell Scripting
Education
Regis University 1989 — 1991
BSCIS, Computer Science
Horace Mann
APC by Schneider Electric January 2006 - Present
CDI Corporation December 2005 - January 2006
Daugherty Business Solutions June 2005 - November 2005
Emerson Process Management June 2002 - June 2005
Charter Communications January 2001 - June 2002
Munger Company, Incorporated November 1989 - December 2000
MEMC Electronic Materials April 1988 - October 1989
Ranken Technical College August 1987 - June 1988
Anheuser-Busch June 1986 - August 1987
Skills
PLC Programming, Process Control, IT Solutions, Database Design, Relational Databases, OLAP, Data Warehousing, Distributed Systems, Embedded Systems, SQL, Visual Basic, Embedded C, HMI Programming, Customer Engagement, Testing, Troubleshooting, Automation, PLC, Control Systems Design, Software Development, Instrumentation, DCS, Project Engineering, Integration
Education
Webster University 1998 — 2000
B.S., Computer Science, 3.75/4.0
Ranken Technical College 1986 — 1988
Associate of Science (A.S.), Instrumentation and Process Control, 3.88/4.0
Cisco September 2013 - Present
Cisco June 2006 - September 2013
Charter Communications 1993 - 2006
Skills
VoIP, Ethernet, LAN-WAN, Telecommunications, IPTV, Project Management, Wireless, IP, Cisco Technologies, Broadband, Fiber Optics, Optical Fiber, Network Design, Network Engineering, Telephony
Education
Rochester Institute of Technology 2011 — 2013
Business Administration and Management, General
Charter Communications January 2015 - Present
Charter Communications March 2005 - January 2015
Self Employed 2001 - 2005
BroadbandNOW 1997 - 2001
GTE Internetworking 1996 - 1997
Microsoft 1995 - 1996
US Army July 1987 - July 1994
Skills
VoIP, Telecommunications, Switches, Routers, Troubleshooting, WAN, Computer Network..., Network Design, Network Engineering, Broadband, Fiber Optics
Education
Richland Community College 1991 — 1995
AA, Computers
Charter Communications April 2004 - Present
Charter Communications April 2004 - March 2013
Air Methods July 2003 - April 2004
Univance Marketing Group April 2002 - July 2003
Echostar November 1996 - July 2001
United States Navy July 1992 - August 1996
Skills
Receiving, Warehousing, Inventory Management, Shipping, Supply Chain Management, Freight, Parts, Logistics, Inventory Control, MRP, Forecasting, Process Improvement, Oracle Applications, Materials, Customer Service, Scheduling, SOP, Schedules, Supply Chain, Replenishment, Customer Satisfaction, Materials Management, Planning, Metrics, Purchase, Transportation, Procurement, Warehouse Management, Production Planning, Supply Chain..., Continuous Improvement, Purchasing, JD Edwards, Team Building, Visio, ERP, Problem Solving, Order Fulfillment, Distribution Center..., Inventory Analysis, Inventory, Management, Cross-functional Team..., Vendor Management, Operations Management, Supply Management, Logistics Management, Pricing, Vendor Relationships, Contract Negotiation
Education
Regis University 2004 — 2009
BA, Marketing and Business Management
United States Navy 1992 — 1993
Certificate, Aviation Material Control
Boulder High 1989 — 1992
Charter Communications March 2013 - Present
Saint Louis Computer Business Systems July 2009 - Present
OfficeMax September 2011 - March 2013
STLP Library February 2008 - July 2009
Network Solutions August 2008 - October 2008
Skills
Photoshop, Graphic Design, Illustrator, InDesign, Web Design, Adobe Creative Suite, Microsoft Office, Logo Design, Illustration, Photography, Dreamweaver, Microsoft Excel, Advertising, CSS, PowerPoint, Adobe Acrobat, Customer Service, Mac, Training
Education
Ranken Technical College 2008 — 2010
IWT, Design and programming
Charter Communications November 2014 - Present
American Equity Mortgage August 2014 - October 2014
American Equity Mortgage October 2012 - August 2014
American Equity Mortgage January 2008 - September 2012
American Equity Mortgage November 1999 - December 2007
American Equity Mortgage May 1997 - November 1999
A.G. Edwards September 1994 - May 1997
Skills
Budgeting, Purchasing, Customer Service, Administration, Logistics, Contract Negotiation, Operations Management, Research, Real Estate, Vendor Management, Process Improvement, Team Building, Mortgage Lending, Project Management, Negotiation, Leadership, Management, Project Planning, Sales, Mortgage Banking
Education
AEM Employee Development 2006 — 2006
Continuing Ed, Management Development
Rockhurst University 2001 — 2001
Continuing Ed, Facilities Management
Truman State University 1989 — 1993
B.S., Business Administration
Four Winds Interactive July 2015 - Present
Girard Consulting Services, LLC January 2012 - Present
Rocky Mountain Total Rewards Association 2013 - Present
Charter Communications February 2005 - December 2011
Qwest January 1999 - February 2005
CIBER, Inc January 1997 - January 1998
Skills
CCP, CSCP, SPHR, Incentive Programs, Deferred Compensation, Sales Compensation, Human Resources, Salary, Performance Management, Compensation & Benefit, Sales Operations, Job Descriptions, Executive Pay, Strategy, Job Evaluation, Strategic Partnerships, Market Pricing, Compensation, Employee Benefits, Job Analysis, HRIS, Executive Compensation..., Non-profit Leadership, Non-profit Board..., Strategic Planning
Education
WorldatWork Society of Certified Professionals
CCP, CSCP, Certified Compensation Professional and Certified Sales Compensation Professional
Human Resources Certification Institute
SPHR, Strategic Partner in Human Resources
University of Colorado at Denver 1995 — 1998
Bachelors, Business Administration
Red Rocks Community College 1991 — 1993
Associate of Arts, and Sciences
Society for Human Resource Management (SHRM)
SHRM Senior Certified Professional (SHRM-SCP)
Charter Communications September 2012 - June 2013
CenturyLink March 1995 - September 2011
qwest communications 1985 - 1995
Skills
Budgets, Project Planning, Financial Analysis, Management, Portfolio Management, Purchasing, Vendor Management, Contract Negotiation, Facilities Management, Team Building, Process Improvement, Negotiation, Strategic Planning, Account Management, Team Leadership, Contract development, Contract Management, Program Management, New Business Development, Customer Service, Project Management, Leadership, Analysis, Customer Satisfaction, Supply Chain Management, Cross-functional Team..., Telecommunications, Operations Management, Forecasting, Business Process..., Strategy
Education
Regis University 1996 — 1997
BA, Business Administration
Charter Communications April 2015 - Present
Charter Communications December 2011 - March 2015
Charter Communications February 2006 - December 2011
Charter Communications February 2003 - January 2006
Charter Communications January 2002 - January 2003
Charter Communications January 1996 - January 2002
Charter Communications June 1992 - June 1994
Buena Vision Cable June 1990 - September 1991
Education
Rio Hondo College
Renewable Energy Systems Americas Inc. April 2015 - Present
Charter Communications September 2013 - April 2015
9News/Gannett Company Inc. July 2012 - June 2013
9News/Gannett Company Inc. January 2011 - June 2012
9News January 1998 - December 2010
Skills
Interviewing, Customer Service, Research, HRIS, Payroll, Interviews, Recruiting, Human Resources, Employee Benefits, New Hire Orientations, Applicant Tracking..., Personnel Management, Time Management, Management, Onboarding, Employee Relations, Performance Management, Hiring, Training
Education
Regis University
Bachelor of Science, Human Resource Management
Charter Communications January 2013 - Present
Charter Communications August 2003 - Present
Securitas Security Services USA, Inc. September 2002 - July 2003
High Speed Access June 2001 - March 2002
Convergent Communications October 1998 - June 2001
Skills
Employee Relations
Education
Regis University 2002 — 2006
BS, Human Resources Management
Hanger Clinic/Prosthetic Laboratories October 2014 - Present
Charter Communications May 2014 - October 2014
Express-Scripts May 2014 - May 2014
Bluestem Center for Children and Families July 2013 - November 2013
The MENTOR Network February 2012 - August 2012
Alchemist General November 2003 - February 2012
Skills
ICD-9, CPT, Medical Billing, Medical Coding, Medical Terminology, HIPAA, HCPCS, Medical Records, Medicaid, Revenue Cycle, Medicare, Invoicing, Accounts Receivable, Data Entry, Healthcare, Medicare/Medicaid...
Education
Rochester Community and Technical College 2011 — 2014
Associate's degree, Health Information Technology
Dover-Eyota High School 1976 — 1989
High School Diploma
Charter Communications July 2011 - Present
Charter Communications October 2008 - July 2011
Comcast December 2006 - October 2008
Adelphia Communications January 2000 - December 2006
Skills
Broadband, DOCSIS, Ethernet, Fiber Optics, IP, Optical Fiber, Telecommunications, Telephony, Troubleshooting, VoIP, Wireless
Education
Red Rocks Community College
OSHA Authorized Instructor - Gen Industry
Red Rocks Community College
OSHA Authorized Instructor - Const. Industry
Charter Communications August 2009 - Present
Charter Communications May 2001 - August 2009
Skills
Call Center, Customer Experience, Telecommunications, Customer Retention, Broadband
Education
Rochester Community and Technical College 1986 — 1987
Charter Communications July 2004 - Present
Education
Roane State Community College 2000 — 2001
Southern Minnesota Regional Legal Services, Inc. February 2015 - Present
Charter Communications October 2014 - January 2015
Raymond Management Company August 1999 - August 2014
Once Upon A Child January 1999 - August 1999
Coast to Coast Hardware 1994 - 1999
Skills
Revenue Analysis, Hospitality Industry, Hotel Management, Front Office, Hospitality Management, Hotels, Hospitality, Budgets, Event Planning, Team Building, Trade Shows, Event Management, Customer Satisfaction, Sales Management, Tourism, Marketing, Catering, Resorts, Hiring, Meeting Planning
Education
Rochester Community and Technical College 1994 — 1997
Business
Rent-A-Center March 2015 - Present
Wave Broadband February 2015 - March 2015
Charter Communications July 2013 - December 2014
Optimum West November 2012 - June 2013
Skills
Wellness, Supplements, Small Business, Network Marketing, Home Based Business, Entrepreneurship, Sales, Lead Generation, Social Media Marketing, Marketing, Social Networking, Customer Retention, Cold Calling, Team Building
Education
Riverside City College 1996 — 1998
Business administration/marketing
Currently Unemployed June 2010 - Present
HG Communications June 2010 - January 2012
Charter Communications October 2006 - April 2010
Lu's Lighthouse March 1987 - October 2006
Skills
24 years..., Customer Service, Computer Literate, Software Installation, Troubleshooting, Call Center, Customer Satisfaction, Inventory Management, Microsoft Office, Data Entry, Team Leadership, Outlook, Telecommunications, Microsoft Excel, Microsoft Word, Team Building, Windows, Teamwork
Education
Rio Hondo College 1979 — 1984
Rosemead High School 1975 — 1979
Charter Communications January 2006 - Present
TruePosition November 2004 - January 2006
Xspedius Communications January 2003 - November 2004
Everest Connections May 2002 - January 2003
Sprint July 2001 - May 2002
Partner communications July 2000 - April 2001
Prism Communications March 2000 - July 2000
Viatel Inc December 1998 - March 2000
BTI Telecommunications Services September 1996 - December 1998
LDDS Worldcom March 1995 - September 1996
Skills
VoIP, DOCSIS, Broadband, Fiber Optics, Telecommunications, Computer Network..., T1, LAN-WAN, Troubleshooting, Wireless, Call Centers, Telephony, Ethernet, WAN, Cabling, IP, Optical Fiber, MPLS, Avaya, Switches, Network Engineering, Network Design, Routers, Cisco Technologies, Routing, SIP, SIGTRAN, MGCP, SS7 protocol, Broadsoft, Genband, Sonus, DSLAM, CMTS, Cable Modems, Adtran, Alcatel, Juniper, Microsoft Office, Glenyare, Voice Mail, Tekelec STP, 5ESS, Nortel DMS, Tellabs 5500, T-Berd, Wireshark, Empirix, HP Openview, Netcool
Education
Ranken Technical College 1993 — 1995
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Charter Communications August 2010 - August 2011
Minnesota Landscape Arboretum January 2004 - June 2006
Skills
Customer Service, Access, Data Entry, Telephone Skills, Team Leadership, Microsoft Excel, Microsoft Word, Social Media, Data Analysis, Program Management, Call Centers, Microsoft Office, Networking, Software Documentation, Outlook, Nursing Care, Nursing Homes, Direct Patient Care, Quality Patient Care
Education
Rochester Community and Technical College 2013 — 2014
Advanced Hospital Nursing Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants, 4.0
University of Minnesota-Twin Cities 1984 — 1989
International Relations and Affairs
US Navy Reserve August 2011 - Present
Praxair March 2011 - Present
AT&T September 2007 - January 2009
Charter Communications June 2006 - September 2007
Education
Rio Hondo College 2010 — 2010
General Education
Covina High School 1998 — 2002
General Education
Verizon Wireless September 2014 - Present
Alliance Time April 2013 - September 2014
MetLife May 2012 - February 2013
Charter Communications September 2009 - December 2011
Columbia Management January 2008 - July 2009
Bank of America November 2006 - December 2007
Target September 2002 - November 2006
Skills
Troubleshooting, Training, Customer Retention, Sales, Visio, Outlook, Vendor Management, Access, Software Documentation, Microsoft Excel, Call Centers, Microsoft Word, Windows 7, HTML, Customer Experience, Customer Satisfaction, Microsoft Office, Data Entry, Process Improvement, Customer Service, Windows, PowerPoint, Social Media, System Administration, Technical Support, Team Leadership, CRM, Insurance, Life Insurance, Disability Insurance, Underwriting, Wireless, Mutual Funds, Health Insurance, Telecommunications, Analysis, Networking, Customer Support, SharePoint, Investments, Logistics, Direct Sales, Windows XP, Pricing, Retail, Inventory Management, Operations Management, Teamwork, Telephone Skills, Bartending
Education
Rhode Island College 1999 — 2002
Associate's degree, Mathematics and Computer Science
Strayer University
Bachelor of Business Administration (B.B.A.), Project Management, Still Attending
Republic Parking System June 2013 - Present
Charter Communications February 2008 - August 2010
Twin City Security January 2002 - June 2006
Skills
Technical Writing, Technical Support, Physical Security, Security Operations, Customer Service, Data Entry, Dishwashing, Janitorial, Computer Repair
Education
Rochester Community and Technical College 2010 — 2012
Saint Cloud State University 1994 — 1998
Bachelor of Arts (BA), English (Linguistics emphasis)
Jackson Hewitt Tax Service Inc. January 2015 - Present
McNeilus Truck and Manufacturing, Inc. August 2014 - November 2014
CH Robinson December 2013 - May 2014
Charter Communications April 2012 - December 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Outlook, Telecommunications, Active Learning, Listening to customers, Problem Solving, Communication
Education
Rochester Community and Technical College 2011 — 2015
Associate's degree, Administrative Assistant and Secretarial Science, General
Zumbrota Mazeppa High School 2005 — 2009
High School Diploma, General Education
Charter Communications August 2011 - Present
Education
Rocky Mountain College 2011 — 2015
Bachelor of Science (BS), Mathematics Education
Charter Communications April 2011 - Present
Preston Servicemen's Club July 2007 - April 2011
United States Air Force June 2002 - June 2010
Skills
Mathematics, Sales, Leadership, Team Leadership, Works well with a team, Customer Service, Following Up
Education
Rochester Community and Technical College 2011 — 2013
Associate of Science (AS), Accounting
Terry Parker High School 1999 — 2002
High School
Comcast July 2014 - Present
TestAmerica October 2001 - April 2014
Charter Communications June 2000 - October 2001
Suiza Dairy Corp January 2000 - June 2000
Skills
Accounting, Sustainability, Process Improvement, Auditing, Financial Reporting, Forecasting, Analysis, Financial Analysis, Strategic Planning
Education
Regis University
Master of Business Administration (MBA), Accounting and Finance
Charter Communications October 2014 - Present
St. Louis Public Library 2012 - 2012
St. Louis Public Library 2005 - 2012
Skills
Software Installation, Help Desk Support, Troubleshooting, Customer Service, Technical Support, Networking, Computer Hardware, Research, Access, Active Directory
Education
New Horizons 2004 — 2004
A+ and Network+ certifications
Southern Illinois University, Carbondale 2001 — 2004
Bachelor's Degree, Information Technology
Rend Lake College 1999 — 2001
Associate's Degree, Microcomputer Support
Comcast Cable 2013 - 2014
Charter Communications October 2001 - March 2012
Skills
Data Validation, billing system research, Policy & Procedure..., Customer Service, Customer Service..., Reporting & Analysis, Microsoft Excel, Technical Support, Business Intelligence, Customer Escalation..., Software Documentation, Call Centers, Telecommunications, Troubleshooting, Integration, Project Management
Education
Quinsigamond Community College
Basic Engineering & web design
St. John's High School Shrewsbury MA