Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
Williams-Sonoma, Inc. September 2013 - January 2014
Charter Communications May 2006 - January 2012
CompUSA September 2005 - August 2006
Weststaff (USA) INC. August 2003 - September 2005
Interlink Network Group, Inc. August 1999 - August 2003
Skills
Call Centers, Telecommunications, Looking for work, Troubleshooting, Training, Customer Service, Sales, Technical Support, Databases, Customer Retention, Operating Systems, Microsoft Excel, VoIP, Customer Experience, Wireless, Customer Satisfaction, Direct Sales, Telephony, Broadband, Salesforce.com, Account Management, Managed Services, Unified Communications, Vendor Management, Invoicing
Education
Western Business School - Now, Evergreen College 2003 — 2004
Diploma, Medical Insurance Billing and Coding, 4.0
Centralia College 1992 — 1995
11 credits short of AA, Information Processing / Electronics, 3.53
Huntington National Bank July 2014 - Present
Charter Communications February 2009 - July 2013
Legal Copy Services July 2006 - November 2008
Foremost Insurance September 2004 - May 2006
NCO Financial Systems August 2002 - September 2004
Skills
Customer Service, Coaching, Supervisory Skills, Call Center, Administration, Billing, Customer Relations, Negotiation, Insurance, Retail, Call Centers, Customer Satisfaction, Training
Education
Spring Arbor University 1999 — 2013
Business And Organizational Development
Central Michigan University 1985 — 1999
Music Teacher Education
Freeland High School 1980 — 1985
High School Diploma, College Prep
Charter Communications December 2013 - Present
Charter Communications February 2013 - December 2013
Skills
Team Leadership, Sales, Sales Management, Training, Call Flow, Call Centers, Account Management, Direct Sales, Cold Calling, Telecommunications..., Customer Service, Customer Satisfaction, Social Media Marketing, Sales Process, Networking, Salesforce.com, Telecommunications, Team Building
Education
Central Methodist College 1997 — 1999
Charter Communications June 2006 - Present
Skills
HR Policies, Human Resources, HRIS, Personnel Management, Employee Relations, Performance Management, Benefits Administration, Succession Planning, PeopleSoft, Talent Acquisition, Workforce Planning, Deferred Compensation, Onboarding, FMLA, Talent Management, New Hire Orientations, Employee Engagement
Education
Capella University 2010 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General, 4.0
Storage Systems Midwest, Inc. June 2015 - Present
Charter Communications March 2015 - July 2015
Cool Water Fish Farm April 2007 - August 2012
Skills
Microsoft Word, PowerPoint, Sports Coaching, Public Speaking, Sports Management, Microsoft Office, Microsoft Excel, Communication, Fantasy Football, Time Management, Organization, Sports, Event Management, Sports Marketing, Athletics, Social Media, Event Planning, Social Networking, Coaching, Public Relations, Fitness, Marketing, Sponsorship, Social Media Marketing, Football, Fundraising, Facebook, Team Leadership, Leadership, Sales, Teamwork, Media Relations, Customer Service, Research, Outlook, English
Education
University of Wisconsin-Parkside 2013 — 2014
Bachelor’s Degree, Sport and Fitness Administration/Management
Carroll College 2012 — 2012
N/A, Health and Physical Education/Fitness, Jr.
Madison Area Technical College 2009 — 2011
Merkle Inc. June 2015 - Present
Community Counselling Service Co., LLC August 2001 - June 2015
Charter Communications April 2000 - August 2001
Moyer Indoor Outdoor December 1999 - April 2000
Skills
Writing, Public Relations, Planned Giving, Public Speaking, Campaign Strategies, Feasibility Studies, Budgeting, Editing, Annual Giving, Research, Event Planning, Fundraising, Press Releases, Strategic Planning, Stewardship, Individual Giving, Journalism, Volunteer Management, Marketing Communications, Non-profits, Donor Relations, Teaching, Community Relations, Microsoft Office, Moves Management, Community Outreach, Endowments, Newsletters, Internal Communications, Strategic Communications, Analysis, Board Development, Event Management, Philanthropy, Budgets, Nonprofits, Prospect Research, Community Development, Non-profit Management, Non-profit Leadership, Non-profit Consulting, Major Gift Solicitations, Major Gift Campaigns, Major Gift Development, Executive Management, Organizational..., Organizational..., Staff Development, Strategic Partnerships, Donor Management
Education
The American College 2013 — 2015
Chartered Advisor, Philanthropy
Center on Nonprofit Advancement and DC Bar Pro-Bono Program
Certificate, Understanding the Fundamentals of Nonprofit Organizations (Business Law for Nonprofit Executives)
Indiana University-Purdue University at Indianapolis 2011 — 2012
Certificate, Nonprofit Executive Leadership
University of Northern Iowa 2011 — 2011
Graduate-level credits, Philanthropy and Nonprofit Development
California State University-Long Beach 2007 — 2008
Certified Specialist in Planned Giving, Philanthropy - Planned Giving
Georgia State University 1999 — 2000
Graduate-level Credits, Public Administration and Law, 4.0
Indiana University of Pennsylvania 1995 — 1999
Bachelor of Arts (two degrees), Journalism and Pre-Law Political Science, 3.69
University of Hawaii at Manoa 1997 — 1998
Bachelor of Arts Credits, Political Science and Journalism, 3.74
California University of Pennsylvania 1994 — 1995
Bachelor of Arts Credits, Public Relations and Political Science, 3.81
Charter Communications August 2015 - Present
Charter Communications August 2015 - Present
US Army July 1995 - July 2015
Skills
Security Clearance, Information Assurance, Troubleshooting, Windows 7, Computer Hardware, Military Experience, Army, Military Operations, Network Security, Software Installation, Computer Security, Computer Repair, A Certified, CompTIA, Technical Support, Cisco Technologies, Command, Networking, Force Protection, Operational Planning, DHCP, DNS, Windows, Switches, Wireless Networking, Operating Systems, Hardware, CompTIA A Certification, Information Security, Weapons, TCP/IP, Cisco Routers, SharePoint, System Administration, Help Desk Support, Security, Microsoft Office, Windows XP, Leadership, DoD, Network Administration
Education
Pierce College 2014 — 2016
Associate of Science (AS), Computer Systems Networking and Telecommunications
Central Texas College 2009 — 2014
AGS
Charter Communications December 2014 - Present
Minnesota State High School Officials June 2006 - Present
Ciber August 2012 - January 2013
Charter Solutions, Inc. January 2012 - June 2012
CDI IT Solutions September 2011 - December 2011
Wells Fargo September 2011 - December 2011
AgStar Financial Services September 2008 - May 2011
IBM April 2004 - August 2008
Pemstar August 1999 - May 2004
Skills
Six Sigma, Process Improvement, Quality Management, Lean Initiatives, Continuous Improvement, Business Analysis, Customer Relations, Lean Manufacturing, SharePoint, Quality Control, Quality Assurance, Supplier Quality..., Risk Management, MBA, ERP, Leadership, Strategy
Education
University of Phoenix 2007 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.8
Cardinal Stritch University 2004 — 2007
B.S., Management
Rochester Community and Technical College 2002 — 2004
Associate of Applied Sciences (A.A.S.), Manufacturing Technology
Rochester Community and Technical College 1998 — 2000
Associate of Applied Sciences (A.A.S.), Electronics Engineering Technology
Minnesota School of Business-Rochester 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Massage Therapy/Therapeutic Massage, 3.95
Sylvan Learning March 2015 - Present
U.S. Army Corps of Engineers, Reserve June 2006 - Present
Charter Communications May 2012 - July 2013
Cougar Crest Estate Winery October 2010 - May 2012
Kroger July 2008 - December 2009
Skills
Operational Planning, Security Clearance, Military Experience, Leadership, National Security, Microsoft Office, Organizational..., Army, Force Protection
Education
The University of New Mexico 2014 — 2017
Master's Degree, Electrical and Electronics Engineering
Central New Mexico Community College 2014 — 2015
Math Prerequisites, Electrical and Electronics Engineering
Central Washington University 2007 — 2010
Bachelor of Arts (B.A.), Law and Justice
Hanford High School
Charter Communications January 2015 - Present
TEKsystems December 2013 - January 2015
Children's Hospital Colorado August 2012 - December 2013
Children’s Hospital Colorado July 2011 - August 2012
AT&T 2007 - 2011
University of Maryland University College 2000 - 2008
Alaska USA Federal Credit Union 2007 - 2007
United States Air Force 1986 - 2006
Education
Capella University 2014 — 2017
Doctor of Business Administration, Information Technology
Capella University 2012 — 2014
Master's degree, Network Architecture, 4.0
Global Knowledge
IPV6 Training
University of Maryland University College 1994 — 1996
Bachelor's degree, American Government and Politics (United States)
Community College of the US Air Force 1986 — 1995
Associate's degree, Management Information Systems, General
Boecore, Inc. June 2013 - Present
Boecore, Inc. July 2009 - May 2013
Sun Microsystems (now Oracle) May 2008 - February 2009
Charter Communications 2009 - 2009
Anthem July 2007 - May 2008
Jeppesen Boeing June 2006 - July 2007
USAF Headquarters - National Security Space Institute June 2004 - June 2006
Wells Fargo Bank March 2003 - May 2004
DeVry University July 2002 - April 2004
L-3 Communications July 2002 - March 2003
Skills
E-learning, Instructor-led Training, Technical Writing, Captivate, Editing, Writing, Documentation, Instructional Design, Research, PowerPoint, Word, Excel, Windows, Needs Analysis, Task Analysis, Teaching, Mentoring, Visio, Adobe Acrobat, Curriculum Design, Flash, Dreamweaver, Content Management, Microsoft Office, Software Training, Photoshop, Content Development, Requirements Analysis, Coaching, Analysis, Change Management, Team Building, Software Documentation, Microsoft Excel, Hands-on Training, E-Learning, Microsoft Word, SharePoint, ADDIE, Blended Learning, Employee Training, Learning Management, SnagIt, Leadership, Multimedia, Curriculum Development, Adult Education, Camtasia, Technical Training, SCORM
Education
Colorado State University-Pueblo 1994 — 1996
Bachelor of Science, Mass Communications - Marketing/PR and Journalism
University of Denver 1986 — 1989
Master of Arts, English
Colorado College 1984 — 1985
Bachelor of Arts, English
Capella University
Ph.D. (in progress), Instructional Design for Online Learning
Charter Communications July 2014 - Present
Time Warner Cable Media Sales October 2007 - November 2013
Wells Fargo Bank August 2005 - October 2007
Skills
Data Entry, customer..., Customer Service, Technical Support, Time Management, Management
Education
Cardinal Stritch University 2011 — 2013
Associates Degree, Business Administration and Management, General
Whitnall High School 1997 — 2000
Diploma, Mathematics
US Department of Homeland Security September 2013 - Present
U.S. Department of Energy September 2013 - Present
GSA September 2013 - Present
Shout Corporation January 2011 - Present
OJEDA July 2013 - September 2013
Nancy Aldrich for West Richland Mayor 2013 - January 2013
US DOE December 2009 - April 2011
Seattle Financial, ACHL Office August 2007 - August 2008
Charter Communications 2007 - 2007
KNDU-TV 2004 - 2007
Skills
Marketing, Marketing Communications, Brand Management, Restructuring, Strategic Planning, Marketing Strategy, Social Networking, Management, Leadership, Strategy, Entrepreneurship, Graphic Design, Social Media Marketing, Public Relations, Creative Direction, Online Advertising, Strategic Partnerships, Online Marketing, Public Speaking
Education
Capella University 2015 — 2017
Master of Business Administration (MBA), Business Administration
Peak 10 October 2002 - Present
Peak 10 October 2008 - September 2011
Peak 10 October 2004 - October 2008
Xodiax October 2002 - October 2004
Charter Communications 1998 - 2002
Skills
Data Center, Managed Services, Cloud Computing, Disaster Recovery, Virtualization, VMware, Ethernet, VoIP, Business Continuity, Cisco Technologies, Firewalls, Network Engineering, Network Security, Networking, Professional Services, Security, Servers, Telecommunications
Education
Centre College 1991 — 1994
BS, Computer Science
L.A. Care Health Plan September 2014 - Present
PIH Health September 2013 - Present
HSBC Mortgage Services June 2006 - 2013
Charter Communications 2005 - June 2006
Skills
Fixed Income, Real Estate, Financial Services, FHA, Finance, Due Diligence, Residential Mortgages, Mortgage Banking, Policy, FDCPA, Documentations, Healthcare, Healthcare Management, Communication, Data Entry, Federal Law, Communication Skills, HIPAA, Sales, Customer Service, Customer Retention, Team Building, Teamwork, Team-oriented, Clerical Skills, Microsoft Word, Reports, Research, Internet, Call Centers, PowerPoint, Compliance, Internal Communications, Health, Typing, Quality Assurance, Microsoft Office, 10 Key, Writing, Healthcare Industry, Healthcare improvement, Healthcare Information..., Healthcare Information..., Consumer Healthcare, Bankruptcy, Time Management, Medical Terminology
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.Sc.), Health/Health Care Administration/Management
Cerritos College 2001 — 2003
CVS Health September 2014 - Present
HMS Hospitality May 2013 - December 2013
Cross Communications October 2012 - December 2012
Perfect Serve May 2011 - October 2011
Staffing Solutions February 2005 - June 2011
Charter Communications January 2006 - January 2010
Staffing Solutions January 2005 - January 2006
Skills
Telecommunications, Call Centers, 58+ wpm, data entry, proficient in Microsoft..., top quality customer..., effective problem..., experience with..., Customer Service, Troubleshooting, Time Management, Invoicing, Telephone Skills, Customer Satisfaction, Data Entry
Education
Central Ohio Technical College 2002 — 2002
Kingman High School North 1996 — 2000
diploma, general
Miron Construction Co., Inc. June 2015 - Present
Affinity Health System January 2011 - June 2015
J.J. Keller & Associates March 2009 - January 2011
J.J. Keller & Associates December 2006 - March 2009
J. J. Keller & Associates, Inc. December 2004 - December 2006
Charter Communications 2003 - 2004
Aztech Software 2000 - 2002
Skills
Coaching, Leadership Development, Project Coordination, Training & Development, Employee Engagement, Focus Groups, Team Building, Public Speaking, Organizational..., Change Management, Performance Management, Training, Customer Service, Employee Training, Development & delivery..., Account Management, Sales, Leadership, Process Improvement, Employee Relations, Human Resources, Interviews, Strategic Planning
Education
Colorado State University 1999 — 2000
MEd, Adult Education
Carroll University 1993 — 1997
B.S., Finance and Economics
Charter Communications May 2015 - Present
Comcast Cable October 2014 - May 2015
Jeppesen September 2013 - October 2014
Troppus Software Corporation July 2011 - September 2013
Western Union November 2010 - July 2011
Universal Technical Institute February 2010 - November 2010
Glendale Community College January 1998 - May 2010
Mind Streams August 2008 - February 2010
Glendale Community College August 1996 - August 2008
Skills
User Interface Design, User Experience, User Interface, Information Architecture, Usability Testing, User-centered Design, Wireframes, Web Applications, CSS, Interaction Design, User Experience Design, Usability, Agile Methodologies, Graphic Design, Email Marketing, Personas, Dreamweaver, Wire Framing, Web Design, Card Sorting, Rapid Prototyping, User Research, User Scenarios, Prototyping, Adobe Creative Suite, Mockups, Accessibility, Fireworks, Paper Prototyping, Design Strategy, Visual Design, Persona, Adobe Fireworks
Education
Capella University 2004 — 2006
Bachelor of Studies, Information Technology;
Arizona State Community College Certification
Business Personal Computers / Computer Information Systems
Turner Broadcasting System June 2015 - Present
Cisco April 2013 - April 2015
Cisco 2005 - 2013
Bill Marinella Casting 2010 - 2012
Charter Communications 1997 - 2005
US Air Force 1991 - 1997
Skills
Provisioning, DOCSIS, IP, Cisco Technologies, Network Engineering, IPTV, Broadband, Ethernet, TCP/IP, Switches, Routers, Troubleshooting, Data Center, Fiber Optics, Security, MPEG, Satellite, LAN Switching, VLAN, LAN-WAN, Service Providers, DWDM, Multicast, MPLS VPN, RF, SNMP, MPLS, Optical Fiber
Education
Capella University 2005 — 2009
BS, Information Technology
University of Maryland University College 1996 — 1997
German Language and Literature
Atlanta Christian College 1990 — 1991
Charter Communications October 2014 - Present
Charter Communications April 2014 - October 2014
Charter Communications July 2012 - April 2014
Charter Communications October 2011 - July 2012
US Army November 2004 - October 2011
Skills
Cisco Technologies, Switches, Routers, Network Administration, Microsoft Exchange, Windows Server, Security+, Windows 7, Computer Hardware, Computer Security, Computer Maintenance, Computer Repair, Computer Network..., Network Operations, Network Hardware, Network Security, Wireless Networking, Wireless Security, Network Engineering, WAN, Ethernet, Network Design, Troubleshooting, Active Directory, Cisco IOS, Networking, Cisco Routers, Laptops, MPLS, BMC Remedy, Information Technology, LAN-WAN, DHCP, Firewalls, DNS, Servers, Technical Support, Network Architecture, TCP/IP, Group Policy, CompTIA, Cabling, Server Administration, Integration, Javascript, AngularJS, Ericsson Granite
Education
Central Texas College 2005 — 2008
Computer Science Information Technology
National Guardian Life Insurance Company November 2013 - October 2014
INOC LLC January 2013 - November 2013
NikAndy Publications August 2010 - August 2013
American Family Insurance October 2011 - January 2013
HellermannTyton June 2011 - October 2011
U.S. Geological Survey (USGS) August 2010 - January 2011
TEKsystems 2009 - 2011
Boumatic October 2009 - December 2009
Charter Communications June 2009 - October 2009
TDS Telecom February 2009 - April 2009
Skills
Customer Service, Troubleshooting, Networking, Linux System..., Microsoft Office, Microsoft Exchange, Microsoft Servers, Desktop Administration, Service Desk, Help Desk Support, Remote Access, Remote Desktop, Firewalls, Computer Hardware, DHCP, Technical Support, Hardware, Software Documentation, Servers
Education
Capella University 2014 — 2015
Master’s Degree, Computer and Information Systems Security/Information Assurance
Herzing University 2009 — 2011
BS, Technology Management
Lakeland College 2006 — 2009
BA, English
Verizon Wireless March 2015 - Present
Charter Communications January 2011 - March 2015
Charter Communications May 2008 - December 2010
Skills
Fiber Optics, Telecommunications, Cisco IOS, Project Management, Routers, DWDM, IP, Cisco Technologies, VoIP, Fiber Optic Networks, Multiplexing, ROADM, SONET, Gigabit Ethernet, 10G Ethernet, Fiber Optic Technology, Optical Network Design, PRI, SIP Trunking, Coax, RF Engineering, RF design, Alcatel, Fiber Splicing, RFoG, Fiber Documentation, Cisco Switches, Optical Carrier Levels, ATM networks, QAM to QAM, QAM to Analog, DVIS, CDMA, LTE, Volte, Nortel, Ericsson OSS, Edvo
Education
St Mary's University of Minnesota 2015 — 2018
Master of Science (M.S.), Project Management
Capella University 2009 — 2014
Bachelors of Science, Information Technology, 3.91
Riverland Community College 2003 — 2004
Generala
RingCentral April 2015 - Present
Convergys January 2014 - April 2015
Convergys May 2013 - April 2015
Convergys July 2010 - May 2013
Convergys April 2010 - July 2010
ManpowerGroup December 2008 - November 2009
Salvatore Ferragamo February 2007 - October 2007
Kenneth Cole Productions November 2006 - February 2007
Charter Communications November 2004 - June 2006
Nordstrom June 2000 - June 2004
Skills
Microsoft Office, Customer Experience, Cisco Technologies, CCIE, Sales, CRM, Customer Service
Education
University of California, San Diego 2002 — 2004
Carnegie Mellon University 2000 — 2001
Charter Communications December 2013 - April 2015
Skills
Telecommunications, Broadband, Cabling, Computer Network..., Ethernet, Fiber Optics, IP, Telephony, Troubleshooting, VoIP, Wireless, Management, Team Leadership, Team Building, Leadership, Networking, Customer Satisfaction
Education
University of Phoenix 2004 — 2007
Bachelor of Science (B.S.), Information Technology
Cameron University 1997 — 1999
Bachelor of Science in Information Technology, History
Lockheed Martin Industrial Defender September 2015 - Present
Lockheed Martin Industrial Defender August 2014 - Present
Charter Communications October 2010 - August 2014
Protocol Global Solutions September 2008 - October 2010
Skills
Active Directory, Firewalls, Network Administration, Networking, Windows Server, Troubleshooting, Windows 7, VMware, Cisco Technologies, Switches, Network Security, Software Installation, Routers, Information Security, Security, XP, Server Administration, Windows XP, Juniper Technologies, BMC Remedy Ticketing..., Microsoft Office, Disaster Recovery, Computer Security, Linux, Information Security...
Education
Capella University 2011 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 4.0
Leicester High
Charter Communications July 2015 - Present
TDS Telphone and Data Systems Corp. August 2013 - October 2014
American Family Insurance 2000 - 2010
Skills
Microsoft Office Suite, Windows (XP, 7), Cisco Routers and..., Microsoft Office, Business Analysis, SharePoint, Visio, SQL, Windows Server, Active Directory, Process Improvement, Management, Project Management
Education
Cardinal Stritch University 2007 — 2010
Associate's Degree Business Administration, Business Administration and Management, General, B
Troy High School 1987 — 1990
Diploma, C
Knosis Inc. February 2014 - Present
Financial Educational Services May 2012 - August 2013
Lincoln Heritage May 2012 - August 2012
Scentsy March 2011 - January 2012
Aflac 2010 - 2012
Charter Communications January 2010 - August 2010
Bath and Body Works November 2009 - July 2010
Washington Chiefs 2010 - 2010
Central Michigan University's University Recreation January 2008 - March 2009
Central Michigan University's University Recreation May 2007 - March 2009
Skills
Customer Service, Data Entry, Sales, Employee Benefits, Call Center, Event Planning, PowerPoint, Outlook, Time Management, Microsoft Excel, Public Speaking, Process Scheduler
Education
Central Michigan University 2004 — 2009
Bachelor of Science Degree, English
Heavenrich Elementary 1991 — 1996
Spectrum Health June 2013 - Present
bswift May 2013 - June 2013
Amway/manpower April 2013 - May 2013
Goodwill Industries July 2012 - March 2013
Charter Communications February 2010 - June 2012
Charter Communications August 2005 - February 2010
Pietros Italian Restaurant June 2001 - November 2001
Skills
Advertising, Media Planning, Media Buying, Social Media Marketing, Email Marketing, Marketing Communications, Digital Marketing, Direct Marketing, Online Advertising, Copywriting, Marketing Strategy, Social Media
Education
Davenport University 1999 — 2003
Bachelor's degree, Marketing
Calvin College 1998 — 1999
Conifer Health Solutions June 2015 - Present
Conifer Health Solutions (a subsidiary of Tenet Healthcare) August 2013 - Present
Raytheon NCS March 2012 - June 2013
First American Payment Systems April 2011 - 2012
First Data Corporation September 2005 - August 2010
Hyatt Hotels January 2005 - September 2005
Charter Communications December 2003 - November 2004
Beauvais Manor on the Park October 2002 - March 2004
Edward Jones April 2001 - June 2002
Northview Village, Inc. August 1998 - March 2001
Skills
Employee Relations, Conflict Resolution, Affirmative Action, Employee Training, Project Management, Risk Management, Onboarding, Employee Benefits, Performance Management, Talent Acquisition, Talent Management, Applicant Tracking...
Education
Capella University 2012 — 2014
Master's Degree, Human Resource Management
University City Senior High School
University of Missouri-Saint Louis
Bachelor of Arts, Psychology
Comcast Cable April 2006 - Present
Charter Communications January 2004 - March 2006
Skills
Sales Management, Salesforce.com, Direct Sales, Consultative Selling, Solution Selling, Sales Support, Customer Retention, Project Coordination, Retail Sales, Retail Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Interpersonal..., Team-oriented, Selling, Sales Operations, Teamwork, Management, Sales
Education
Walsh College of Accountancy and Business Administration 2007 — 2012
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General, Graduate School
Central Michigan University 2000 — 2005
Bachelor of Science in Business Administration ( B.S.B.A.), Marketing Communications
UNC Wilmington September 2013 - Present
UNC Wilmington October 2011 - September 2013
Charter Communications May 2010 - October 2011
Skills
Troubleshooting, Time Management, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Public Speaking, PowerPoint, Computer Hardware, Research, Teamwork, Higher Education, Statistics, Technical Support, Mechanics, Vendor Relationships, Sales, Social Networking, Management
Education
University of North Carolina at Wilmington 2013 — 2017
Bachelor's Degree, Business Adminstration Concentration in Info Systems
Cape Fear Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), General Studies
Floyd E kellam High School 2002 — 2006
High School Diploma
Apple December 2014 - Present
Jets Pizza October 2014 - November 2014
Charter Communications February 2014 - September 2014
Best Buy September 2013 - February 2014
United States Air Force June 2011 - August 2013
Walker Auto Wash July 2010 - June 2011
Skills
Leadership, Military Experience, Integrity, Social Skills, Sales, Technology, Computer Proficiency, English language skills, French, Social Media, Music, Car Wash, Video Games, Linux, Honesty, Handle Confidential..., DoD, Security Clearance, Military, Information Assurance, Security+, Computer Security, Microsoft Office, PowerPoint, Customer Service, Public Speaking, Microsoft Word, Teamwork, Microsoft Excel, Research, Event Planning, Time Management, Team Leadership, Critical Thinking, Windows, Customer Satisfaction, Data Entry, Troubleshooting, Social Networking
Education
Central Michigan University 2013 — 2015
Business Administration and Management, General
United States Air Force Academy 2011 — 2013
Legal Studies; French minor, Junior
Spartanburg City August 2013 - Present
US Army March 2001 - March 2014
Carolina Farm & Wildlife Supply April 2011 - August 2013
Charter Communications May 2008 - June 2011
Skills
Troubleshooting, Team Leadership, Leadership, Security, Training, Windows, Customer Service
Education
Spartanburg Community College 2012 — 2013
Business, 3.0
Moberly Area Community College 2003 — 2004
Business, 3.75
Central Methodist College 2001 — 2002
Music
Worry Free Handyman Service, LLC August 2012 - Present
Charter Communications May 2011 - March 2012
Jennie-O Turkey Store June 2010 - May 2011
Skills
Time Management, Leadership, Microsoft Office, Customer Service, Team Building, Microsoft Excel
Education
Calvin College 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Morristown Utility Systems September 2008 - Present
Charter Communications December 2004 - August 2008
Charter Communications July 1999 - December 2004
Charter Communications December 1998 - July 1999
Charter Communications July 1998 - December 1998
Charter Communications November 1995 - July 1998
Charter Communications December 1993 - November 1995
Charter Communications March 1993 - December 1993
Skills
VOD, Unix, Microsoft Office, XP, FTTH, RF, Broadband, Switched Digital Video, Cisco Technologies, Routers, Telecommunications, Networking, LAN-WAN, Optical Fiber, Troubleshooting, Cable Television, Cabling, HFC, Transmission, Cisco IOS, DOCSIS, Ethernet, Fiber Optics, Network Design, IP, IPTV, Metro Ethernet, Network Engineering, MPLS, VoIP, Computer Network..., DSL, Routing, FTTx, Switches, Telephony, Windows XP, WAN
Education
Carson-Newman University 1990 — 1993
BS, Mathematics; Business Management
Walters State Community College 1988 — 1990
Menards April 2012 - Present
Zbestreviews.com November 2011 - September 2012
F. Ziegler Enterprises January 2011 - October 2011
Ziegler Enterprises January 2011 - October 2011
Charter Communications November 2005 - December 2010
Charter Communications November 2005 - December 2010
Kohler Company January 2004 - October 2005
Kohler Co. January 2004 - September 2005
Mid-States Aluminum March 2001 - September 2003
Sunrise Medical July 2000 - March 2001
Skills
Production Management, IT Operations, Customer Service, Leadership, Lean Manufacturing, Training, Manufacturing
Education
Capella University 2007 — 2010
MBA
Marian University 2001 — 2006
BBS, Operation Management
Capella University
MBA
Marian University
Marketing
Gun Lake Tribal Gaming Commission December 2014 - Present
Tek Edge Solutions, Inc. April 2007 - Present
Gun Lake Tribe January 2011 - August 2012
Walmart March 2008 - April 2010
Charter Communications 2005 - 2007
Skills
Customer Service, Customer Satisfaction, Call Center, Troubleshooting, Customer Experience, Inventory Management, Microsoft Office, Computer Hardware, Technical Support, Retail, Sales, Outlook, Microsoft Excel, Customer Retention, Team Leadership, Customer Support, Data Entry, Team Building, Telecommunications, PowerPoint, Novell Certified, Certified Computer..., Computer Security, Call Centers, VoIP, Selling, Networking, System Administration, Coaching, Telephone Skills, Training, Strategic Planning, Computer Network..., Sales Management, Microsoft Word, Computer Repair, Wireless Networking, Routers, Software Installation, TCP/IP, Public Speaking, Leadership, Active Directory, Budgets, Network Administration, Windows Server
Education
Central Michigan University 2012 — 2015
Bachelor of Science (B.S.), Public Administration
Grand Rapids Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Information Systems - Network Administration, Sophmore
Western Michigan University 2002 — 2004
Kalamazoo Valley Community College 2000 — 2002
Newman Catholic Schools June 2011 - Present
CDW March 2005 - June 2010
Berbee March 2005 - January 2006
Charter Communications January 2005 - March 2005
Charter Communications July 2004 - March 2005
Charter Communications July 2002 - July 2004
Charter Communications July 2000 - July 2002
Charter Communications April 1999 - July 2000
Wausau Financial Systems, Inc July 1996 - April 1999
Wausau Hospital September 1995 - July 1996
Skills
Networking, Cisco Technologies, Project Management, Program Management, Project Planning, Strategy, VoIP, Telecommunications, Routers, Troubleshooting, Disaster Recovery, IP, Leadership, Security, Management, Network Administration, Software Documentation, Microsoft Office, WAN
Education
Cardinal Stritch University 2002 — 2005
MS, Management
US Merchant Marine Academy 1979 — 1985
BS, Marine Transportation
University of Wisconsin-Stevens Point 1980 — 1981
Math & Physics
Charter Communications June 2015 - Present
Comcast February 2013 - June 2015
Comcast November 2010 - January 2013
Comcast March 2007 - November 2010
Skills
Direct Sales, Telecommunications, Sales Operations, B2B, Sales Management, Team Leadership, Salesforce.com, Team Building, Telephony, PRI, SMB Sales, Leadership, Account Management, Management, Sales, Sales Process, New Business Development, CRM
Education
Indiana University Bloomington 2014 — 2017
Master's Degree, Marketing, 3.71
Indiana University Bloomington 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.71
Cardinal Stritch University 2009 — 2014
Bachelor's Degree, Management Information Systems, 3.7
Johnson High School 1996 — 2000
High School
Charter Communications 2009 - Present
Lehman Brothers 2006 - 2007
Countrywide Bank 2002 - 2005
Education
Baker College 2009 — 2010
B.A., Accounting
Central Michigan University 1989 — 1994
B.A., Marketing, Advertising
Charter Communications April 2008 - Present
Education
Central Michigan University 2004 — 2007
Charter Communications July 2013 - Present
Central Connecticut State University January 2010 - May 2013
ironik design and post, inc. June 2012 - August 2012
Skills
Video Production, Video Editing, Journalism, Animation, Creative Writing, Digital Media, Final Cut Pro, Directing, Adobe Creative Suite, Photography, Video, Broadcast, Editing, Camera Operating, Avid, Television, Avid Media Composer, Mac, Sound
Education
Central Connecticut State University 2009 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Central Connecticut State University 2009 — 2013
BS, Communication and Media Studies
West Bend Mutual Insurance October 2014 - November 2014
Charter Communications February 2014 - April 2014
Wells Fargo Advisors October 2013 - December 2013
State Farm December 2012 - May 2013
Caterpillar Inc. September 2012 - November 2012
SC2 Services, Inc. February 2011 - August 2012
Afni April 2007 - January 2011
Dollar Tree Stores June 2006 - April 2007
State Farm October 2005 - May 2006
Caterpillar Inc. December 2004 - September 2005
Education
Capella University
Master of Science (MS), Project Management
Penn State University 1986 — 1990
Bachelor of Arts (B.A.), English
Charter Communications August 2012 - Present
Dish Network July 2014 - August 2014
Fed Ex Ground November 2010 - December 2011
Cox Communications June 2006 - September 2010
Cox Communications August 2001 - June 2006
Cox Communications August 2000 - August 2001
Cox Communications October 1998 - August 2000
Cox Communications July 1991 - May 1998
Cox Communications February 1990 - July 1991
Cox Communications April 1989 - July 1990
Skills
Call Centers, Customer Experience, Process Improvement, Account Management, Team Leadership, Team Building, VoIP, Wireless, Sales Management, Marketing, Leadership, Field Collections, Customer-focused Service, Goal Oriented, Sales Operations, Management, Broadband, Troubleshooting, Telecommunications
Education
Central Georgia Technical College 1987 — 1987
GED 1987
Jones County High School 1986 — 1987
Charter Communications 2004 - Present
Charter Communications January 1993 - January 2003
MI National Guard January 1994 - July 2001
Fort Bragg, NC October 1983 - September 1989
Skills
Strategic Planning, Call Center, Sales Management, Public Relations, Customer Service, Leadership, Government, Social Media, Team Building, Telecommunications, Project Management, Budgets, Public Speaking, Sales, Leadership Development, Microsoft Office, Policy, Marketing Communications, New Business Development, Community Development, Contract Negotiation, Social Networking, Event Management, Advertising, Event Planning, Call Centers, Fundraising, Account Management
Education
Campbell University 1982 — 1983
Northern Michigan University 1990 — 1993
Charter Communications January 2005 - Present
Charter Communications, Inc. February 2005 - June 2011
Time Warner Cable August 2002 - October 2004
Time Warner Cable November 1996 - August 2002
Viacom 1993 - 1996
Times Mirror Cable Vision 1987 - 1990
Rogers Communications 1984 - 1987
Skills
Competitive Analysis, Marketing Strategy, Strategic Planning, Call Center, Direct Marketing, Statistical Modeling, Public Speaking, Audience Segmentation, Pricing Analysis, Price Modeling, Demand Forecasting, Forecasting Models, Telecommunications..., Executive Management, Executive Reporting, Integrated Marketing, Brand Awareness, Consumer Insights, Competitive Intelligence, Competitive Strategies, Competitive Landscape..., Advertising Sales, Sales Process, Direct Sales, SAS, Forecasting, Customer Insight, Telecommunications, Strategic Partnerships, Call Centers, Broadband, Strategy, Marketing, B2B, Management, Sales Operations, Product Management, Team Building, P&L Management, Leadership, Financial Modeling, Cross-functional Team..., Customer Retention
Education
Cornell University
Data-Driven Marketing, Johnson Graduate School of Management
Regis University
MBA
Central Michigan University
B.A.A.
Northern Trust April 2013 - Present
State of Ohio Department of Mental health March 2012 - March 2013
Trustwave February 2011 - March 2012
DRL Industries May 2010 - February 2012
Charter Communications September 2009 - April 2010
Central State University June 2000 - September 2009
Skills
Security, Network Security, Networking, Firewalls, PCI DSS, Active Directory, System Administration, VoIP, Information Security, Vulnerability Assessment, Information Security..., Disaster Recovery, Telecommunications, Windows Server, Network Architecture, Windows, Network Engineering, Routers, Cisco Technologies, Switches, Network Administration, VPN, Cabling, Network Design, VMware, Cisco IOS, Checkpoint
Education
Central State University 2002 — 2006
Charter Communications October 2002 - Present
MediaOne 1993 - 2002
Skills
Telecommunications, Call Centers, Leadership, Process Improvement, VoIP, Team Leadership, Customer Experience, Management, Cross-functional Team..., Customer Satisfaction
Education
New England College 2010 — 2012
Master's, Professional Writing
Capella University 2006 — 2008
BA, Business Administration and Management, General
Legal Copy Services Inc. November 2013 - Present
Charter Communications July 2010 - November 2013
Great Lakes Casualty Insurance Co. March 2007 - April 2010
Great Lakes Casualty Insurance Company September 2006 - March 2007
Madison Square Church May 2005 - July 2006
Industrial Quick Search (IQS) January 2005 - May 2005
Education
Calvin College 1997 — 2002
Bachelor of Science, Speech Pathology
Voya Financial April 2013 - Present
ING April 2010 - March 2013
CenturyLink April 2009 - March 2010
Charter Communications April 2005 - April 2008
Fastenal March 1996 - January 2005
Skills
Network Security, Security Audits, Penetration Testing, Vulnerability Assessment, Intrusion Detection, Security, Information Security..., ArcSight, Computer Security, IPS, Snort, Infragard, Switches, Change Management, Management, Event Correlation
Education
Capella University 2012 — 2014
BS in Information Technology, Info Assurance & Security
SANS Institutes 2011 — 2011
GIAC Certified Intrusion Analyst
Cisco Network Academy 2003 — 2005
Cisco, Cisco CCNA Academy
IC-Opportunity, LLC February 2014 - Present
Charter Communications May 2012 - Present
Le Cordon Bleu College of Culinary Arts February 2013 - February 2014
REAS March 2012 - September 2012
Anthem College July 2011 - December 2011
Everest College December 2010 - July 2011
St. Louis RCGA 2007 - 2008
ITT Technical Institute September 2003 - July 2007
Missouri College January 2003 - September 2003
AdContacts, Inc. March 1999 - January 2003
Skills
Admissions, Enrollment Management, Higher Education, Student Recruiting, Resume Writing, Campus, Adult Education, Cover Letters, Career Counseling, Public Speaking, Staff Development, Curriculum Development, Employee Training, Training, Leadership Development, Public Relations, Community Outreach, Retaining Customers, Marketing, Interviews, Career Development
Education
Capella University 2005 — 2008
MSEd., Higher Education/Higher Education Administration
Southeast Missouri State University 1988 — 1993
BA, Communications
Central Carolina Community College August 2011 - December 2013
The Pantry, Inc July 2008 - October 2009
Rockwell Collins, Inc May 2007 - August 2007
Charter Communications April 2003 - October 2003
Skills
Microsoft Excel, Customer Service, PowerPoint, Data Entry, Microsoft Office, Microsoft Word, Outlook, Accounting, Access, Leadership, QuickBooks, Process Improvement, General Ledger, Auditing, Account Reconciliation, Journal Entries, Accounts Payable, Analysis, Financial Accounting, Invoicing, Administrative..., GAAP, Training, Financial Analysis
Education
Gardner-Webb University 2008 — 2010
Masters of Accountancy2010, Accounting
North Carolina A&T State University 2005 — 2008
Bachelor of Science, Accounting
Central Carolina Community College 2004 — 2005
Associate of Applied Science, Accounting
Frontier Communications March 2013 - Present
Russell Cellular February 2011 - February 2013
T-Mobile USA January 2010 - January 2011
AT&T Mobility May 2008 - March 2009
Dobson Communications June 2006 - May 2008
T-Mobile November 2003 - June 2006
Independent Contractor April 2003 - November 2003
Alltel May 2001 - April 2003
Charter Communications February 1999 - April 2001
Midwest Engineering August 1998 - February 1999
Skills
Sales, Telecommunications, Sales Management, Financial Analysis, Sales Funnel..., Retail Sales, B2B, Wireless, Telecommunications..., Recruiting, Team Building, Training, Performance Metrics, Data Analysis, Selling, Sales Process, Solution Selling, Management, Leadership, Direct Sales, Marketing, Start-ups, Retail, Sales Operations, Coaching, Budgets, Call Centers, Customer Satisfaction, Customer Service, Negotiation, Customer Experience, Cold Calling, Cellular Communications, Merchandising, Account Management
Education
Central Michigan University 1975 — 1982
Charter Communications April 2015 - Present
TrueBlue Inc. June 2013 - December 2014
T-Mobile September 2008 - March 2013
Aflac May 2006 - April 2008
HP June 2002 - May 2006
Compaq September 1999 - May 2002
George Group February 1998 - August 1999
Deloitte Consulting April 1995 - February 1998
Ford Motor Company July 1989 - March 1995
Skills
Strategy, Cross-functional Team..., Competitive Analysis, Program Management, Business Development, Business Strategy, Management, Leadership, Forecasting, Strategic Planning, Marketing Strategy, Mergers & Acquisitions, Analysis, Product Management, Marketing, Management Consulting, Telecommunications, Change Management, New Business Development, Market Research, Product Development, Analytics, P&L Management, Integrated Marketing, E-commerce, Project Management, Business Process, Pricing, Marketing Management, Sales, Budgets, Financial Modeling, Project Planning, Product Marketing, Vendor Management, Business Intelligence, Strategic Partnerships, Segmentation, Start-ups, Negotiation, Finance, Business Analysis, Go-to-market Strategy, Market Planning, Mobile Devices, Market Analysis, Wireless, Executive Management, Business Planning, Business Process...
Education
Carnegie Mellon University - Tepper School of Business 1987 — 1989
Master of Business Administration (MBA), Finance and Strategy
University of Idaho 1981 — 1985
B.S.E.E., Electrical Engineering
Moscow High School
Moscow High School
FTD Companies, Inc. (formerly Provide Commerce) December 2014 - Present
Philo (formerly Tivli) July 2013 - Present
Hamilton Media LLC April 2007 - Present
Charter Communications 2003 - 2007
AT&T Broadband/Tele-Communications Inc. 1993 - 2002
Kirkland & Ellis LLP 1986 - 1993
Skills
Product Management, Digital Media, Strategic Partnerships, Marketing, Telecommunications, Television, VOD, Broadband, Leadership, Strategic Planning, Advertising, Video, Entertainment, Strategy, Start-ups, New Media, Business Development, Programming, Contract Negotiation, Team Building, IPTV, Marketing Strategy, Mergers & Acquisitions, Licensing, Cross-functional Team..., Streaming Media, Sales, Broadcast, Legal Documents, Public Relations
Education
Stanford University Law School 1983 — 1986
JD
Carleton College 1980 — 1982
BA, Liberal Arts
Northwestern University 1978 — 1980
Liberal Arts
Charter Communications June 2013 - Present
Charter Communications January 2010 - June 2013
Charter Communications May 2006 - January 2010
Encore Mortgage Enterprises September 2004 - May 2006
Ameritech 2000 - 2004
Ameritech 1998 - 2000
Coca-Cola Enterprises 1996 - 1998
Skills
Leadership, Direct Sales, Team Building, Marketing, Telecommunications, Product Development, Change Management, Broadband, Account Management, B2B, Sales, Customer Satisfaction, Sales Operations, Sales Management, Contract Negotiation, Brazilian Blowouts, Customer Service, Salesforce.com, Operations Management, Sales Process, Strategic Planning, Budgets, Wireless, Forecasting, Marketing Strategy, Customer Retention, Solution Selling, Call Centers, Business Development, Training, Cross-functional Team..., Selling, Management, CRM, Team Leadership, Cold Calling, Time Management, Product Management, Competitive Analysis, VoIP, Managed Services, Customer Experience, Product Marketing, Coaching, Strategic Partnerships, PRI, Key Account Management, New Business Development, Unified Communications, P&L Management
Education
University of Michigan 1999 — 2002
MBA, Management & Marketing
Central Michigan University 1990 — 1995
TRHS
Charter Communications March 2015 - Present
Wells Fargo June 2014 - February 2015
Red Lobster December 2012 - February 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Time Management, Facebook, Sales, Public Speaking, Social Networking, Leadership, Fundraising, Event Management, Talent Acquisition, Research
Education
Rocky Mountain College 2012 — 2014
Bachelor of Arts (B.A.), Communication, General
Carroll College 2010 — 2012
Worked on my degree in Communication Studies and Mass Media, Communication and Media Studies
Charter Communications December 2014 - Present
Charter Communications June 2012 - December 2014
Cablevision (Optimum West) November 2011 - June 2012
Bresnan Communications March 2007 - November 2011
Bresnan Communications March 2005 - March 2007
Bresnan Communications May 2004 - March 2005
Recovery Systems Inc 1999 - 2004
Skills
Training, Customer Service, Call Center, Purchasing, Call Centers, Outlook, Telephone Skills, Customer Satisfaction, Telecommunications, Microsoft Excel, Budgets, Leadership, Data Entry, Sales, Troubleshooting
Education
Central Wyoming College 2015 — 2019
Associate’s Degree, Psychology
Montana Tech of the University of Montana 1998 — 1999
Certificate of Completion, Medical Receptionist
High School 1993 — 1996
Diploma, General
Charter Communications September 2010 - Present
Comcast Cable 2001 - 2010
Client Logic July 2000 - May 2001
Radio Systems Corp March 2000 - July 2000
Tennessee Bureau of Investigation July 1998 - July 1999
Phillips Consumer Electronics Corp December 1997 - July 1998
The Learning Company June 1997 - November 1997
Carson-Newman College, June 1996 - December 1996
Carson-Newman College, September 1995 - December 1996
Tennessee Air National Guard March 1991 - March 1996
Skills
Telecommunications, VoIP, Broadband, MPLS, Routers, Ethernet, Switches, Network Design, Computer Network..., Cisco Technologies, Telephony, Wireless Networking, Wireless, T1, Avaya, Call Centers, VPN, Co-location, Technical Support, Troubleshooting, Networking, Network Administration, Cabling, LAN-WAN, Managed Services, DNS, Optical Fiber, Network Engineering, Network Security, WAN, Windows XP, Routing, Cisco IOS, Computer Hardware, Active Directory, Avaya Technologies
Education
Carson-Newman College 1991 — 1996
Bachelor of Science,, Chemistry
Community College of the Air Force 1987 — 1995
Associate in Applied Science, Electronic Systems Technology
Community College of the Air Force 1987 — 1994
Associate in Applied Science, Avionics Systems Technology
Charter Communications July 2007 - June 2015
CWI Security Inc. January 2003 - January 2006
IGT January 2000 - January 2003
Skills
Telecommunications, Wireless, VoIP, Broadband, Telephony, IP, Direct Sales, Customer Retention, Customer Service, Ethernet, Solution Selling, MPLS, Call Centers, Cold Calling, Managed Services, Cellular Communications, Salesforce.com, Unified Communications, Salesforce.com..., GIS systems, PBX, Network Administration, Networking, Security, Account Management, Troubleshooting, Sales Management, Team Building, Product Management, Building Strong..., Marketing, Vertical Marketing
Education
Career College of Northern Nevada 1999 — 2000
Associate's Ocupational Studies, Electrical and Electronics Engineering
Charter Communications April 2011 - Present
Speaking Window Productions January 2008 - Present
Town of Vernon 1999 - 2003
Skills
Video Production, Video, Video Editing, Videography, Image Editing, Final Cut Pro, Final Cut Studio, Sony Vegas Video, Sony Vegas, Studio Lighting, Professional Audio, Photoshop, Photography, Digital Photography, Canon DSLR, DSLR, JVC, Studio Recording, Tricaster, Sony Camcorders, Cinematography, Microsoft Word, Microsoft Excel, PowerPoint, DVD Studio Pro, DVD Authoring, DVD Architect, Graphic Design
Education
Central Connecticut State University 2001 — 2008
Bachelor's degree, Communication and Media Studies
Rockville High School 1997 — 2001
Time Warner Cable Business Class December 2010 - Present
Time Warner Cable Business Class March 2010 - November 2010
Charter Communications August 2007 - March 2010
Mpower Communications (Bought by Telepacific Communications) June 2003 - April 2007
Redman Janitorial Service January 1998 - April 2003
Cintas April 1994 - November 1997
Skills
Strategic Partnerships, Negotiation, Fundraising, Alliances, Solution Selling, Co-location, Managed Services, Business Alliances, Selling, VoIP, Telecommunications, Networking, Sales, SIP Trunking, Sales Process, Unified Communications, MPLS, Direct Sales, Hosted Services, Ethernet, Wireless, Cloud Computing, Account Management, Private Line, Sales Management, Metro Ethernet, Call Center, Long Distance, B2B, Telephony, Data Center, Management, Cold Calling, Salesforce.com, T1, Call Centers, Broadband, PRI, Customer Retention, Mobile Devices, Training, Leadership, SIP, IP, Channel Partners, Optical Fiber, Internet Services, WAN, Fiber Optics
Education
Cerritos College 1996 — 1998
General Education Basic Computer Function
Charter Communications October 2014 - Present
Time Warner Cable November 2012 - October 2014
HoneyBaked Ham November 1998 - April 2014
Time Warner Cable February 2011 - November 2012
Proveer November 2008 - December 2009
Proveer May 2008 - October 2008
Lawson Products, Inc 2006 - 2008
Case Western Reserve University 2000 - 2003
Hyde School 2001 - 2001
Skills
Sales, Training, Customer Service, B2B, Troubleshooting, Selling, Inventory Management, Call Centers, Retail, Fundraising, Technical Leadership, Public Speaking, Sales Process, Dispatching, Social Media, Graphic Design, Printers, Account Management, New Business Development, Technical Support, Merchandising, Sales Management, Microsoft Office, Organizational..., Customer Retention, Technical Analysis, Job Scheduling, Customer Engagement, Customer Satisfaction, Wide Format Printing, Customer Oriented, Microsoft Excel, Customer Experience, Remote Troubleshooting, Internet Troubleshooting, Telecommunications
Education
Case Western Reserve University 2000 — 2005
Bachelor of Arts, Political Science
Hyde School 1995 — 2000
Charter Communications March 2015 - Present
Skills
Troubleshooting, Microsoft Office
Education
Central Washington University 2006 — 2009
Percussion Ed
Jenzabar Inc. January 2011 - Present
Verizon August 2006 - December 2010
Charter Communications September 2004 - August 2006
AT&T October 1996 - September 2004
Moore Business Forms 1988 - 1995
Skills
Direct Sales, Telecommunications, Managed Services, Account Management, Cloud Computing, Sales Management, Unified Communications, Salesforce.com, Channel, SaaS, New Business Development, Sales, Professional Services, Enterprise Software, Leadership, MPLS, Sales Process, Recruiting, VoIP, Contract Negotiation, Strategic Partnerships, Wireless, Sales Operations, Coaching, B2B, Channel Partners, Data Center, Selling, CRM
Education
Michigan State University 1987 — 1988
BS
Canisius College 1984 — 1986
Essence Healthcare November 2012 - November 2014
Citicorp Mortgage December 2005 - November 2012
Aurora Systems Group July 2004 - December 2005
Sogeti USA LLC - Southwestern Bell (now AT&T) July 2003 - March 2004
Charter Communications September 1995 - February 2002
Skills
Banking, Vendor Management, Business Intelligence, IT Strategy, PMO, Program Management, Disaster Recovery, Cross-functional Team..., Project Management, Process Improvement, User Acceptance Testing, Data Warehousing, SDLC, IT Service Management, Business Analysis, SharePoint, Leadership, Requirements Analysis, IT Management, Visio, Risk Management, Integration, ITIL, Business Process..., Project Portfolio..., Data Center, Requirements Gathering, Management, MS Project, Software Project..., Change Management, Databases, PMP, IT Operations, Software Development, Agile Methodologies, Business Requirements, Enterprise Architecture, Security, Oracle, Microsoft SQL Server, Business Process, Software Documentation
Education
Capella University 2007 — 2009
Bachelor's Degree, Project Management, 3.94
Charter Communications October 2014 - Present
The Navigators Group, Inc. February 2013 - October 2014
GE Corporate May 2011 - February 2013
Affinion Group August 2010 - May 2011
CIGNA Healthcare January 2007 - August 2010
Skills
Business Analysis, Process Improvement, Project Management, Process Flow..., Vendor Management, User Acceptance Testing, Use Case Analysis, User Stories, Resource Management, IT Sourcing, SDLC, Analysis, Requirements Gathering, Visio, Management, Requirements Analysis, IT Operations, Business Requirements, Business Process, PMO, Agile Methodologies, Software Documentation, Governance, Business Process..., Change Management, Access, Outsourcing, Systems Analysis
Education
Central Connecticut State University 2003 — 2006
B.S
Brookridge Heights Assisted Living and Memory Care August 2015 - Present
Cliffs Natural Resources November 2011 - October 2014
WLUC-TV6 2001 - 2011
Charter Communications September 2000 - July 2001
Skills
Mining, Corporate Communications, Internal Communications, Public Relations, Media Relations, Technical Writing, Marketing Communications, Photoshop, Microsoft Word, Strategic Planning, Project Planning, Gold, Social Networking, Proofreading, Corporate Social..., Strategic Communications, Community Development, Microsoft Office, Crisis Communications, Logging, Mineral Exploration, Project Management, Marketing Strategy, Microsoft Excel, Geology, PowerPoint, Public Speaking, Social Media, Marketing, Event Planning, Fundraising, Community Outreach, Nonprofits, Editing, Event Management, Customer Service, Press Releases, Social Media Marketing
Education
University of Phoenix 2014 — 2014
Public Relations/Image Management
Northern Michigan University 1997 — 2001
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Central Michigan University
Transfered to NMU, Public Relations/Image Management
BEST WESTERN MARITIME INN May 2013 - January 2014
Best Western Green Tree Inn 2013 - January 2014
Kearney Tire & Auto Service June 2012 - August 2013
Gary's Quality Automotive February 2011 - July 2013
Bruce's Custom Concrete April 2012 - 2013
Bishop's Lodge Ranch Resort & Spa 2008 - 2008
Sleep Inn Santa Fe 2003 - 2005
Charter Communications 1992 - 1993
Penn Corp 1986 - 1987
Skills
Customer Service, Strategic Planning, Social Media, Team Building, Microsoft Office, Hospitality, Research, Marketing, Social Media Marketing, Event Planning, Public Relations, Social Networking, Marketing Strategy, Marketing Communications, Advertising, Email Marketing, Facebook, Online Marketing, Sales, Event Management, Online Advertising, Training, Leadership
Education
Central Community College 1993 — 1994
Legal Assistant/Paralegal
Joseph's College of Beauty-Hastings & Kearney, Nebraska 1985 — 1986
Cosmetology/Cosmetologist, General
Charter Communications May 2014 - Present
Daugherty Business Solutions May 2013 - March 2014
Ace Info Solutions, Inc. June 2012 - April 2013
Modis February 2011 - August 2011
Strategic Staffing Solutions May 2009 - December 2010
Stockell Consulting November 2008 - May 2009
Ford Motor Company August 1994 - March 2007
ASG Renaissance March 1990 - August 1994
Skills
Cross-functional Team..., Business Process, Program Management, Business Analysis, Project Management, SDLC, Process Improvement, Six Sigma, Integration, Vendor Management, Enterprise Architecture, Quality Management, Agile Methodologies, Product Management, Management, SharePoint, Change Management, Scope Management, Resource Management, Knowledge Management, Risk Management, Marketing Management, Testing, Certified Scrum Master..., Time Management, Contract Management, Servant Leadership, Quality Assurance, Iterative Methodologies, Manufacturing, Product Development, Business Strategy, Engineering, Team Leadership, Employee Training, Mentoring, Job Coaching, Leadership, Visio
Education
Central Michigan University 1992 — 1994
Master of Science (M.S.), Business Administration and Management, General, 3.77
Eastern Michigan University 1984 — 1987
Bachelor of Science (BS), Sociology, 3.77
Whirlpool Corporation February 2014 - Present
Matrix Absence Management October 2012 - February 2014
Kalamazoo Regional Educational Service Agency January 2005 - September 2012
FEMA Corporation November 2002 - January 2005
Charter Communications October 1999 - August 2002
Skills
Human Resources, Employee Relations, Personnel Management, Performance Management, Workforce Planning, Management, Employment Law, Staff Development, Compensation & Benefit, Benefits Administration, Onboarding, Employee Benefits, Recruiting, New Hire Orientations, HR Policies, Employee Engagement, Organizational..., Talent Management, HRIS, Deferred Compensation, Workers Compensation, Succession Planning, Talent Acquisition, Interviews, FMLA
Education
Central Michigan University 2005 — 2007
Master's of Science in Administration, Business Administration
Spring Arbor University
Bachelor Degree, Management & Organizational Development
Charter Communications Project Manager - GM TeamPerceptronJuly 2000 - October 2006
Education
Central Michigan University 1991 — 1996
BAA, Commercial Recreation and Business Administration
Charter Communications December 2014 - Present
TSYS Merchant Solutions January 2012 - December 2014
Automated Business Machines LLC September 1997 - December 2011
Bureau of Labor Statistics September 1996 - September 1997
Skills
Electronic Payments, Strategic Planning, Selling, Account Management, Direct Sales, Sales Presentations, Sales, Payment Card Processing, Sales Management, Cold Calling, Merchant Services, Solution Selling, New Business Development, Salesforce.com, B2B, Credit Cards, Business Development
Education
Central Michigan University 1993 — 1997
Master of Arts (M.A.), Economics
CenturyLink January 2015 - June 2015
RemX Specialty Staffing June 2012 - May 2014
Tarrant County College Northwest Registrar’s Office March 2011 - May 2012
Mimis Cafe August 2010 - March 2011
Mimis Cafe April 2010 - August 2010
Charter Communications April 2009 - November 2009
Skills
C#, C++, Java, HTML, Windows, Linux, Microsoft Office, ICOMS, Datatel, Computer Hardware, Computer Repair, Web Design, Report Writing, Coax, Ethernet, Router Configuration, Public Speaking, CSS, PHP, Cable Modems, Visual Studio, Eclipse, Sales, Network Administration, Programming, XP, Software Development, Operating Systems, Databases, Ubuntu, IIS, JavaScript, Database Design, Software Installation, Access, WordPress, MySQL, Networking, Testing, Computer Security, Web Development, Windows Server, TCP/IP, Visual Basic, Windows 7, Apache, Android, Troubleshooting, Firewalls, OS X
Education
Tarrant County College 2010 — 2012
Associate of Applied Sciences, Information Technology
Central Texas College 2007 — 2008
None, General Studies
Lampasas High School
Centers for Disease Control and Prevention January 2015 - Present
Charter Communications October 2014 - December 2014
ManTech January 2013 - September 2014
DynCorp International October 2012 - January 2013
United States Navy June 2004 - October 2012
Skills
Force Protection, Military Experience, Military, Security Clearance, Military Operations, Weapons, DoD, Physical Security, Command, Security, Navy, Military Training, Counterterrorism, Active DoD Secret..., Operational Planning, Weapons Handling, Homeland Security, Security Operations, Security Management, Maritime Security, Weapons Training, Marksmanship, Tactical Operations, Small Arms, Small Arms Instructor, Maritime Operations, Firearms, Combat Lifesaver, Expeditionary Warfare, Security Training, Biomedical Devices, Environmental Services, Operations Management, People Management, Electronics
Education
Central Texas College 2010 — 2011
Greenwood High School 2000 — 2004
Western Technical College August 2003 - Present
University of Wisconsin-Stout September 2012 - Present
Jake Griggs Photography 2007 - Present
Charter Communications September 1997 - July 2003
Skills
Adult Education, Instructional Design, Curriculum Development, Curriculum Mapping, Digital Media, Photography, Video Editing, Strategic Planning, Presentation Design, Career Counseling, Capital Budgeting, Operating Budgets, Service Learning, Videography, Public Speaking, Higher Education, Staff Development, Social Media, Marketing, Microsoft Office, Teaching, Photoshop, Coaching, Visual Communication
Education
University of Wisconsin-Stout 2004 — 2006
MS - Career and Technical Education
Drake University 1993 — 1997
BA - Journalism & Mass Communication, Radio/TV Production (Concentration: Management)
Central College 1995 — 1995
N/A, Study Abroad Program - Leiden, NL
Philips Digital Pathology Solutions June 2015 - Present
Merge Healthcare (formerly DR Systems) 2007 - April 2015
DR Systems 2005 - 2007
Charter Communications September 1999 - June 2005
Skills
Troubleshooting, Active Directory, Operating Systems, Servers, HL7, PACS, Software Documentation, Computer Hardware, Windows Server, VMware, SQL, Microsoft SQL Server, Databases, Windows 7, TCP/IP, Healthcare Information..., SAN, WSUS, EMC Storage, DNS, Windows, Integration, Networking, Software Installation, Hardware, DICOM, IHE, HIPAA, RIS, VNA, Computer Aided Diagnosis, Radiology, Digital Mammography, Group Policy, IIS, Sybase, Training, Problem Solving, Organization Skills, Project Status Reporting, Communication
Education
Central Michigan University 2000 — 2004
Bachelor's Degree, Major: Information Technology Minor: Management, Cum Laude
Charter Communications Director of FinanceJones Intercable1988 - 1997
Education
Calvin College 1981 — 1985
NTCA November 2012 - Present
National Telecommunications Cooperative Association October 2011 - November 2012
National Telecommunications Cooperative Association October 2008 - September 2011
Charter Communications July 2000 - April 2008
Education
Central Michigan University
MSA, Human Resources Management and Services
Walsh College of Accountancy and Business Administration
BBA, Business Administration, Management and Operations
Menlo Worldwide April 2006 - February 2009
Future Logistics October 2005 - February 2006
Custom Decorators Inc September 2004 - September 2005
Bank of Astoria July 2002 - August 2004
Charter Communications April 2000 - March 2002
Charter Communications June 1998 - April 2000
the Wallet Works January 1997 - January 1998
Seaside Signal January 1996 - January 1997
Education
Camden County College
Stephen F. Austin High School
Charter Communications VP/GM-Wisconsin KMACharter CommunicationsAugust 2010 - August 2012
Comcast March 1999 - March 2004
Skills
Broadband, Telecommunications, Product Marketing, Cross-functional Team..., Marketing Strategy, Product Management, Strategic Partnerships, VOD, Competitive Analysis, Customer Retention, VoIP
Education
Central Michigan University 1997 — 1999
Masters of Administration, General Adminstration
Oakland University 1984 — 1989
BS, Marketing
Indian Springs School District August 2014 - Present
District 227 August 2013 - Present
Strategic Experiential Group June 2013 - Present
JP Morgan Chase April 2011 - August 2012
Charter Communications April 2009 - March 2011
Sprint Nextel September 2007 - April 2009
Skills
Banking, Retail, Customer Service, Sales, Data Analysis, Cash Management, Credit Analysis, Data Entry, Salesforce.com, Building Relationships, Microsoft Excel, Customer Satisfaction, Retail Banking, Leadership, Customer Experience, Call Centers, Management, Access, Time Management, Loans, Training, Credit, Customer Retention, Team Leadership, Team Building, Analysis, Coaching
Education
The Chicago School of Professional Psychology 2011 — 2014
Education Specialist (Ed.S.), School Psychology
Central Michigan University 2003 — 2007
Bachelors, Psychology
Charter Communications October 2013 - Present
Frontier Communications May 2011 - October 2013
Time Warner Cable March 2006 - July 2009
Time Warner Cable January 2000 - March 2005
Trans-Lux/Fair-Play, Inc. May 1994 - December 1999
Skills
Financial Reporting, Process Improvement, PeopleSoft, Budgets, Forecasting, Visio, Vendor Management, Telecommunications, Variance Analysis, Access, Business Analysis, Business Process..., Analysis, Sarbanes-Oxley Act, Financial Accounting, Accounting, Account Reconciliation, Internal Controls, General Ledger, Accruals, Hyperion Enterprise, Invoicing, Essbase, Accounts Payable, Financial Statements, Sarbanes-Oxley, GAAP, Accounts Receivable, Auditing, Journal Entries, Fixed Assets, Bank Reconciliation, Cash Flow
Education
Central Connecticut State University 1988 — 1993
Bachelor of Science, Accounting
Charter Communications August 2013 - Present
Charter Communications March 2010 - August 2013
Xerox / Sierra Office Solutions February 2009 - March 2010
Mitel Networks March 2007 - November 2008
Gannett 2004 - 2007
Clear Channel Outdoor 2002 - 2004
NBC News 1997 - 2002
Octel Communications 1995 - 1996
US Signal 1990 - 1995
Skills
Cold Calling, Project Management, K-12 Education Networks, B2B, Management, Call Centers, Sales Process, Direct Sales, Selling, Strategy, Telephony, MPLS, Managed Services, VoIP, Wireless, Team Management
Education
Central Michigan University 1985 — 1988
BS in BA, Marketing
Verizon Telematics, Inc. November 2012 - Present
Charter Communciations May 2012 - October 2012
Cox Communciations June 2006 - January 2012
Charter Communications October 2005 - May 2006
Cox Communications January 2004 - October 2005
Cox Communications 2000 - 2003
Skills
MS Project, Project Planning, Project Implementation, Project Coordination, Cross-functional Team..., Document Management, Decision Making, Team Building, Team Management, Team Leadership, Conflict Management, Change Management, Setting Priorities, Process Development, Procedure Development, Microsoft Office, Leadership, Training, Telecommunications, Management, Visio, Process Simulation, Wireless, Call Centers, Product Management, Process Improvement, Troubleshooting, Customer Experience, Networking, Telephony
Education
Centenary College of Louisiana
BA
Lon Morris Junior College
AA
Virginia Polytechnic Institute and State University
MFA
Charter Communications Senior Data Analyst/Business Ops Mgr/Customer Care SupCharter Communications1995 - 2005
Education
Cerritos College
Business
Whittier College
Computer Science
Self-Employed March 2015 - Present
D3 Consulting, Inc. September 2014 - March 2015
Charter Communications 2009 - 2011
Skills
Telecommunications, Customer Service, Sales, Call Centers, Wireless, Team Leadership, Leadership, VoIP, Customer Satisfaction, Account Management
Education
Central New Mexico Community College 2014 — 2016
Associate's Degree in Computer Information Systems (Programming), Programming, 4.0
Charter Communications May 2009 - Present
Charter Communications April 2008 - May 2009
Charter Communications January 2007 - April 2008
Charter Communications 2006 - 2007
Skills
VoIP, Telecommunications, Salesforce.com, Ethernet, Broadband, Call Center, PRI, Direct Sales, Wireless, IP, SIP Trunking, MPLS, Long Distance, T1, Sales Operations, Account Management, Internet Services, Metro Ethernet, Sales Management, Sales Process, Solution Selling, Telephony, Cold Calling, Customer Experience, DOCSIS, Customer Retention, Cable Television, Sales Presentations, DSL, DWDM, WAN, LAN-WAN, Team Leadership, Training, B2B, Call Centers, Co-location, Managed Services, Optical Fiber, Selling, Sales, Unified Communications, Management, Customer Service, Leadership, Customer Satisfaction, Team Building, Networking, Fiber Optics
Education
California State University-San Bernardino - College of Business and Public Administration 2005 — 2007
BA, Public Administration, Budgeting
Charter Communications October 2010 - Present
M.O. Roehr Company, Public Policy Consulting 2010 - 2010
AT&T April 2008 - October 2009
AT&T February 2006 - March 2008
AT&T March 2000 - March 2006
AT&T February 1994 - March 2000
Wayne State University April 1990 - January 1994
Plymouth Chamber of Commerce January 1987 - June 1989
Livonia Chamber of Commerce July 1985 - January 1987
Skills
Non-profits, Public Policy, Government, Lobbying, Telecommunications
Education
Central Michigan University
B.S., Journalism
Franklin Energy Services November 2014 - Present
Charter Communications October 2009 - November 2014
Arms & Cole March 2004 - August 2009
Impact Networking 2002 - 2004
Northern Illinois University August 2000 - August 2002
Pencor LLC May 2001 - August 2001
Ritz Camera Centers May 1996 - August 1999
Skills
Marketing, Sales, Selling, Direct Sales, Account Management, Salesforce.com, Sales Process, Marketing Strategy, New Business Development, Sales Operations, B2B, Social Media Marketing, Solution Selling, Networking, Cold Calling, Office Equipment
Education
Northern Illinois University - College of Business 2000 — 2002
BA, Marketing
Central Michigan University 1999 — 2000
Marketing
Northwest Michigan College 1997 — 1999
General
TCT STAINLESS STEEL, INC. July 2013 - Present
Charter Communications January 2013 - July 2013
U.S. Army September 2007 - January 2011
US Army October 2006 - September 2007
Ultrasource, Inc March 2003 - June 2004
Tempest, Inc January 2000 - January 2002
US Army January 1996 - January 2000
Skills
CRM, Training, SQL, Strategy, Microsoft Office, Project Management, Customer Service, Business Development, Salesforce.com, Solution Selling, Vendor Management, Management Consulting, Entrepreneurship, Account Management, Time Management, Recruiting, New Business Development, Budgets, Sales Operations, Program Management, Team Leadership, Management, Process Improvement, Strategic Planning, Security, Leadership
Education
University of Phoenix 2011 — 2013
Central Texas College
Computer Science
Charter Communications January 2006 - Present
Paws With A Cause 2004 - 2009
Education
Central Michigan University 1989 — 1992
BAA, Recreation, Parks & Leisure Services Administration
Charter Communications 2007 - Present
Skills
Marketing, Telecommunications, Telephony, Direct Sales, VoIP
Education
Carroll College
Political Science Communications
Webcor Retail Advisors October 2012 - Present
RadioShack January 2012 - Present
US Army February 2005 - Present
Charter Communications July 2008 - July 2012
Skills
VoIP, Telecommunications, Switches, Cisco Technologies, Troubleshooting, IP, Telephony, Routers, TCP/IP, Wireless, Ethernet, Active Directory, WAN, Computer Network..., LAN-WAN, Software Installation, Technical Support, Computer Hardware, Hardware, Networking, Help Desk Support, Windows Server, Operating Systems, Windows XP, Windows 7, Computer Repair, Computer Security, Cabling, Information Technology, DHCP, Windows, IT Management, Wireless Networking
Education
CCI Training Center 2012 — 2013
Network Administration, Information Technology
Comptia A+ Certified
Comptia Network+ Certified
Comptia Security+ certified
Charter Communications May 2006 - Present
Advanced Computers July 2008 - September 2013
Riverside Unified School District September 2003 - September 2004
Skills
Television, Entertainment, Broadcast Television, Broadcast, Live Broadcast, Video Production, New Media, Interviews, Public Speaking, Public Relations, Media Relations, Video, Content Strategy, Social Media, Blogging, Film Production, Video Editing, Publicity, Multimedia, Avid, Producing, Press Releases, Corporate Communications, Politics, Media Production, Web Content, Advertising, Screenwriting, Post Production, Creative Direction, Documentaries, Social Networking, Computer Hardware, Computer Program, Financial Analysis, Financial Services, Coaching, Leadership, Team Leadership, Nonprofits, Budgets, Community Outreach, Government, Strategic Planning, Event Planning, Cable Broadband, Producers, Teamwork, Management, Adobe Creative Suite
Education
California State University-San Bernardino
Bachelor of Science (B.S.), Administration
Norco College
Associate of Science (A.S.), Electronics Technology
Norco College
Associate of Science (A.S.), Math & Science
Riverside City College
Associate of Arts (A.A.), Administration & Information Systems
Riverside City College
Associate of Arts (A.A.), Communications Media & Language
Riverside City College
Associate of Science (A.S.), Business Administration
Riverside City College
Associates of Arts (A.A.) Humanities, Philosophy & Arts
Riverside City College
Assoicate of Science (A.S.), Natural Sciences
Riverside City College
Associate of Arts (A.A.), Humanities & Social Sciences
Riverside City College
Associate of Arts (A.A.), Social & Behavioral Studies
CH2M HILL August 2013 - Present
Babcock Services, Inc. July 2009 - August 2013
Amazon March 2007 - December 2008
Charter Communications November 2004 - March 2007
Skills
SPHR, Process Improvement, Change Management, Onboarding, HRIS, Employee Relations, Benefits Administration, Employee Engagement, HR Policies, Workforce Planning, Talent Management, Talent Acquisition, Team Building, Performance Management, New Hire Orientations, Strategic Planning, Human Resources, Organizational..., Microsoft Office
Education
Central Washington University 1989 — 1992
BS, Political Science/French
Université de Nantes / University of Nantes
French Studies
Charter Communications July 2007 - Present
US Army December 1984 - July 2007
Skills
Troubleshooting, Security Clearance, Security+, Computer Network...
Education
Central Texas College 2000 — 2006
Associate of Science-Applied Technology (AAS-AT), Business and Computer Skills
T-Mobile April 2014 - Present
Office Team - Robert Half International September 2013 - Present
Robert Half Technology December 2013 - February 2014
On Point IT Solutions May 2010 - July 2013
Business Data Solutions (BDS SpA) June 2007 - January 2010
Charter Communications February 2000 - December 2006
Skills
Online Advertising, Lead Generation, Digital Media, Advertising, QuickBooks, IT Solutions, IT Management, Contract Negotiation, Contract Management, IBM Certified, IBM Servers, IBM Storage, Salesforce.com..., Salesforce.com System..., Salesforce.com..., Salesforce Training, HP Procurve Networking, Network Administration, Network Security, Sales Operations, Operations Management, Business Continuity, Data Analysis, Databases, Database Administration, Relational Databases, Human Resources, Health Benefits..., 401k Administration
Education
University of Pheonix 2006 — 2009
Bachelor of Science (BS), Business Management, 3.658
Catawba Valley Community College 1995 — 1996
Phlebotomy, Phlebotomy Technician/Phlebotomist, 3.954
Human Resources Management August 2014 - Present
Realty Advisors Carolina November 2013 - Present
Realty Advisors Carolina January 2013 - Present
Charter Communications March 2009 - October 2012
The RealPage Contact Center Level One July 2007 - March 2009
Skills
Short Sales, Selling, Leadership, Sellers, Referrals, First Time Home Buyers, Relocation, Sales, Foreclosures, REO, Real Estate, Human Resources, Human Resource..., Entrepreneurship
Education
Capella University 2014 — 2015
Bachelor's Degree, Human Resources Management and Services, 4.0
Piedmont Technical College 1995 — 1997
Associate's Degree, General Business, 3.5
Time Warner Cable Business Class August 2015 - Present
Verizon Fios February 2013 - Present
Remax Platinum April 2010 - September 2014
Charter Communications February 2006 - September 2012
US Army June 1994 - June 2002
Skills
Telecommunications, Leadership, Account Management, Sales Management, Negotiation, Direct Sales, New Business Development, Team Building, Process Improvement, Strategy, Customer Satisfaction, Networking, Training, Military Experience, Human Resources, Records Management, Databases, Stress Management, Consulting
Education
Central Texas College
Busines Administration
Charter Communications April 2013 - Present
Meylan Enterprises January 2013 - April 2013
American Income Life October 2012 - November 2012
D-1 Glass company January 2006 - August 2011
Paradise Builders, Custom Homes and Remodeling May 2009 - July 2011
Extreme Details, mobile detailing January 2006 - August 2009
American Steel (ASF/Keystone) October 2003 - May 2006
Andria's Steakhouse July 2002 - August 2003
Ruby Tuesday March 2002 - August 2003
Education
Central Methodist College 2008 — 2012
Bachelors of Science, Computer Science, Astronomy, Business, Marketing, Programming, Robotics, Religion, Accounting
Central Methodist University 2008 — 2012
ServPro of Saginaw Assistant Project ManagerServPro of SagianwJuly 2013 - Present
C and L Ward April 2013 - June 2013
K and R Handymen December 2012 - April 2013
Charter Communications June 2012 - November 2012
Skills
Teaching, Microsoft Office, Public Speaking, Customer Service, Curriculum Development, Microsoft Excel, PowerPoint, Strategic Planning, Microsoft Word, Coaching, Staff Development, Educational Leadership, Nonprofits, English
Education
Central Michigan University 1982 — 1986
Master's degree, Educational Leadership and Administration, General
Central Michigan University 1976 — 1980
Bachelor of Arts (B.A.), Trade and Industrial Teacher Education/History
Charter Communications October 2012 - Present
Cecil Burton Funeral Home May 2006 - May 2009
Alcatel-Lucent September 1988 - July 2002
Skills
Funeral Homes, Customer Satisfaction, Memorial Services, Fiber Optic Cable, Grief Counseling, Compassion, Ceremonies, Satellite TV
Education
Catawba Valley Community College 2002 — 2005
Associates Degree, Applied Science/ Funeral Service
Tabernacle Christian 1973 — 1985
Charter Communications September 2013 - Present
Charter Communications August 2005 - September 2013
CCI Systems, Inc August 1999 - June 2005
Star Communications August 1997 - February 1999
Skills
Telecommunications, Wireless, Fiber Optics, Broadband, Optical Fiber, IP, Ethernet, VoIP, Cabling, Computer Network..., MPLS, DWDM, DSL, T1, Telephony, Network Design, Troubleshooting, Cisco Technologies, Switches, WAN, Routers, Network Engineering, Networking, LAN-WAN, Routing, Team Leadership, Customer Satisfaction, Managed Services, Call Centers, Account Management, TCP/IP, Customer Service, Wireless Networking, Solution Selling
Education
Catawba Valley Community College 1995 — 1997
West Caldwell High School 1992 — 1995
A Z Kaizen & Associates LLC January 2015 - Present
Charter Communications July 2012 - December 2014
Verizon January 2011 - June 2012
Dealertrack Technologies January 2009 - December 2010
ADP Dealer Services January 2004 - October 2008
Alcatel-Lucent March 1997 - June 2002
AT&T October 1987 - June 1997
Skills
Solution Selling, Consultative Selling, Wireless, Managed Services, Unified Communications, MPLS, Software Sales, Telecommunications, VoIP, Account Management, Telephony, Salesforce.com, Contract Negotiations, IP, Ethernet, Customer Satisfaction, Sales Management, Channel Management, SIP, LAN/WAN, Key Account Management, New Business Development, WAN, Customer Focus, SaaS, Mobile, Cloud Computing, Customer Relations, Competitive Analysis, Strategic Partnerships, Negotiation, Direct Sales, Contract Negotiation, Team Leadership, Forecasting, Proposal Writing, Hosting, Product Marketing, Selling, Channel Partners, 4G, Cold Calling, Sales Operations, Customer Service, Call Centers, Lead Generation
Education
Caltech 1996 — 1998
Business/Corporate Communications
Massachusetts Institute of Technology - Sloan School of Management 1990 — 1992
Western Illinois University
BA/BS, Business Management Philosophy, Computer Science, 3.1/4.0 scale
Joann Fabric and Crafts 2007 - Present
Charter Communications June 1993 - July 2005
Skills
Office Management, Market Research, Clerical Skills
Education
Career College of Northern Nevada
Associates Degree, Computerized Business Management
Rainbow Design Services, Inc. January 2013 - Present
Rainbow Design Services, Inc. October 2012 - January 2013
US Census Bureau June 2011 - September 2011
Charter Communications December 2010 - June 2011
GRW May 2002 - May 2009
Ayres Associates January 1997 - July 2001
Skills
Photogrammetry, Cartography, CompTIA A+ Certification, CompTIA Network+, ITIL v3 Foundations...
Education
Sullivan University 2009 — 2012
Associate's degree, Computer IT
Central Michigan University
Bachelor of Science (BS), Geological and Earth Sciences/Geosciences
Charter Communications December 2011 - July 2012
Bright House Networks September 2007 - June 2009
TeleTech August 2006 - September 2008
Skills
A +certification, CCNA, CISA, Computer Hardware, Cisco Routers, VMware, VPN, Firewalls, Network Security, Routers, Linux, Telephony, LAN-WAN, Switches, Security, Disaster Recovery, WAN, Computer Security, Software Installation, Windows 7, Windows, Technical Support, Hardware, Troubleshooting, Operating Systems, Network Administration, System Deployment, Training, Networking, Cisco Technologies, Cisco IOS, XP, Telecommunications, Windows Server, Active Directory, Software Documentation, Windows XP, Help Desk Support, Wireless Networking, Visio
Education
ITT Technical Institute Bessemer, AL 2011 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
Carson-Newman College 2005 — 2009
psychology
Charter Communications March 2013 - Present
Comcast Cable March 2001 - June 2011
ATT Broadband June 1999 - March 2001
ATT April 1997 - May 1999
Skills
Program Management, Product Management, Customer Service, Product Development, Customer Experience, Project Management, New Product..., New Product Roll Out, Cross-functional Team..., Management, Call Centers, Introducing New Products, New Product Validation, Customer Satisfaction, Process Improvement, Strategic Planning, Telecommunications, Vendor Management, Wireless, Budgets
Education
Carnegie Mellon University 1993 — 1993
Program for Executives, Business
The University of Georgia 1977 — 1980
Doctor of Law (JD), Law
The University of Georgia 1973 — 1977
Bachelor of Arts (B.A.), Political Science and Government
Charter Communications September 2012 - Present
Stella & Me January 2008 - Present
Wells Fargo November 2010 - June 2012
Mayo Clinic March 2008 - March 2010
Charter Communications August 2005 - March 2008
Skills
Communication, Job Coaching, HR Policies, Training, Troubleshooting, Data Analysis, Competitive Analysis, Presentations, Sales Presentation..., Best Practices, Getting the Best Out Of..., Highly detail oriented, Motivational..., Highly motivated..., Highly Ambitious, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Access, Microsoft Office, Marketing Communications, Team Building, Teamwork, Team Management, Cross-functional Team..., Cross Selling, Customer Satisfaction, Customer Retention, Customer Oriented, Social Media, Project Management, Prioritize Workload, Goal Oriented, Goal-driven leader, Inspiring Teams, Interviews, Recruiting, Teaching, Sales Process
Education
Minnesota School of Business-Rochester 2009 — 2014
Master's degree, Human Resources Management and Services, 3.6
Cardinal Stritch University 2001 — 2004
Master of Business Administration (MBA), Business Administration and Management, General, 3.4
University of Minnesota - Carlson School of Management 1995 — 1999
Bachelor's degree, Finance, General, 3.2
Department of Veterans Affairs June 2010 - November 2011
Charter Communications April 2007 - April 2009
The Golden 1 Credit Union August 2001 - March 2005
Skills
Healthcare Industry, Medical Facilities, Front to Back Office, Banking, Consumer Lending, Top-notch Customer..., Call Center, Multi-line Phone, Office 2010, Data Entry
Education
Carrington College California-Sacramento 2012 — 2012
Certification, Health/Health Care Administration/Management
City College of San Francisco 1991 — 1991
G.E.D., General Studies
Charter Communications October 2009 - Present
Charter Communications May 2008 - October 2009
Charter Communications May 2006 - May 2008
Charter Communications January 2006 - May 2006
Charter Communications December 2002 - December 2005
Atrex Inc March 2000 - June 2002
Self Employed June 1998 - December 2000
United States Army January 1980 - May 1998
Skills
Broadband, Telecommunications, VoIP, Telephony, Fiber Optics, Call Centers, Cabling, Troubleshooting, Ethernet, Optical Fiber, Wireless, Management, Customer Service, Carpentry, Electricity, Construction, Military Operations, Military Experience, Military Training, Military Leadership
Education
Central Texas College
Associate's degree, General Studies
Charter Communications January 2012 - August 2014
Community Mental Health Services of Muskegon County April 2011 - February 2012
Muskegon Community College August 2011 - December 2011
Skills
Case Managment, Juvenile Delinquency, After School Programs, Mental Health, Customer Retention, Teaching, Residential Care, Conflict Resolution, Case Management, Career Counseling
Education
Central Michigan University
Bachelor of Science (BS), Psychology
Wayne State University
Master's degree, Human Development
Charter Communications Cash OfficerSears Holdings CorporationJuly 2015 - Present
ResourceMFG April 2015 - Present
Education
Everest University-Tampa 2013 — 2015
Accounting and Business Administration
Newport News Community College 1994 — 1994
EMT, Emergency Medical Technology/Technician (EMT Paramedic)
Central Arizona College 1988 — 1988
GED, General Studies
Aurora Central High School 1982 — 1985
General, General Studies
Charter Communications August 2009 - Present
Charter Communications 2009 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Central Texas College 1979 — 1979
Associate's Degree, Business Administration and Management, General, B
Central Texas College
Charter Communications June 2012 - Present
Skills
Problem Solving, Customer Service, Customer Satisfaction, Troubleshooting, Team Leadership, Call Centers, Leadership, Sales, Team Building, Customer Experience, Process Improvement
Education
Central Piedmont Community College 2009 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies