CIGNA Government Services
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CIGNA Government Services Employees
Community Health Systems 2006 - 2013
CIGNA Government Services February 1999 - September 2006
Roper Corporation, a wholly owned subsidiary of General Electric Appliances May 1997 - January 1999
Tennessee Aquarium 1993 - 1996
Skills
Instructional Design, Team Building, Adult Education, Training Delivery, Certified Technical..., Curriculum Design, Curriculum Development, Course Creation, Job Coaching, Technical Course..., Adult Learning Theory, Train the Trainer, Presentation Coaching, Public Speaking, Leadership Development, Program Management, Employee Training, Training, E-Learning, organizational..., organ, Organizational..., Coaching, Organ
Education
The University of Tennessee at Chattanooga
Master's degree, Industrial and Organizational Psychology
University of Tennessee-Knoxville
Bachelor's degree, Business Administration
UnitedHealth Group-Optum July 2013 - Present
NCI Information Systems, Inc. December 2010 - July 2013
Cigna Government Services November 2008 - December 2010
Skills
Appeals, Employee Benefits, Process Improvement, Software Documentation, HIPAA, Medicare, Insurance, Healthcare, Health Insurance, Analysis, Data Analysis
Education
Eastern Michigan University 1999 — 2004
B.S., Telecommunications and Film/ Communication
Kaplan Career Institute-Nashville
Paralegal Certificate, General Practice Paralegal
Belmont University 2007 — 2008
Graduate English
Badasso Productions September 2012 - Present
Regal Medical Group / Lakeside Community Healthcare May 2014 - Present
Regal Medical Group / Lakeside Community Healthcare May 2013 - May 2014
Rising Medical Solutions June 2011 - September 2012
CIGNA Government Services September 2007 - June 2011
Skills
Adobe Premiere Elements, Windows Movie Maker, Canon DSLR, Rode Videomic, Audacity, Fundraising, Microsoft Office, Typing, Public Speaking, Improvisation, Comedy Writing, Script-writing, Acting, Cold Reading, Comedy, Editing, Premiere Elements, Directing, Film Production
Education
University of California, Los Angeles 2014 — 2014
Professional Program Certificate, Television Writing - Comedy
Shorter College 2000 — 2004
Bachelor of Fine Arts (B.F.A.), Theatre Performance, Magna Cum Laude
Mount Juliet High School 1996 — 2000
High School Diploma, College Prep
Navigant Healthcare Cymetrix October 2013 - Present
MEDEANALYTICS November 2010 - Present
CIGNA Government Services January 2008 - January 2010
CIGNA Government Services January 2006 - January 2007
CIGNA Government Services January 1999 - January 2006
Skills
Information Architecture, Analytics, Healthcare Information..., Process Improvement, Program Management, Public Speaking, Presentations, Strategic Planning, Problem Solving, Presenter, Healthcare, Business, Data Analysis, Leadership Development, Business Analysis, CSS, Social Media, Relational Databases, Product Management, Strategy, CRM, Medicare, Customer Service, Leadership, Call Centers, Medicaid, HIPAA, Employee Benefits, Management, Healthcare Industry, Revenue Cycle
Education
Tennessee State University
Bachelor of Science, Political Science
Tennessee State University 1991 — 1995
BS, Political Science
Cigna-HealthSpring February 2013 - Present
Fidelity National Information Services August 2011 - February 2013
Community Health Systems October 2010 - August 2011
Gaylord Entertainment September 2009 - November 2010
MedSolutions 2010 - 2010
CIGNA May 2009 - September 2009
Mental Health Cooperatives of TN November 2008 - May 2009
CIGNA Government Services March 2008 - November 2008
Asurion April 2007 - February 2008
Vaco Technology 2007 - 2008
Skills
Project Management, PMP, Vendor Management, SDLC, Process Improvement, Business Analysis, Program Management, Visio, ITIL, Project Portfolio..., PMO, Change Management, Business Process..., Project Planning, MS Project, Data Center, Disaster Recovery, Resource Management, Strategic Planning, Integration, Information Technology, SharePoint, Security, Management, Software Documentation, Project Delivery, Troubleshooting, Business Process, Leadership, Agile Methodologies, CRM
Education
University of Alabama in Huntsville 1997 — 1998
BA, Engineering Psychology
University of Alabama in Huntsville
Bachelor's degree, Psychology
Emdeon June 2014 - Present
Shady Grove church of Christ December 2013 - Present
Emdeon July 2012 - April 2014
Northcutt's Cove church of Christ February 2012 - November 2013
CGS Administrators, LLC March 2011 - June 2012
CIGNA HEALTHCARE MEDICARE ACCESS July 2009 - March 2011
Smith Grove church of Christ February 2006 - February 2011
CIGNA GOVERNMENT SERVICES August 1998 - July 2009
Chestnut Grove church of Christ September 2003 - February 2006
TURNKEY BUSINESS SYSTEMS (now defunct) May 1996 - August 1998
Skills
Healthcare Information..., Business Analysis, HIPAA, EDI, Software Documentation, Training, Solutions Design, Troubleshooting, Customer Service, Technical Analysis, Technical Support, Healthcare Industry, Public Speaking, Analysis, Visio, Medicare, Call Centers, Process Improvement, Data Analysis, Outlook, Microsoft Excel, Help Desk Support, Healthcare, Health Insurance, SDLC, Insurance, Team Leadership, Microsoft Word, Windows, Customer Satisfaction, Microsoft Office, Data Entry, Requirements Analysis, Team Building, Technical Writing, Healthcare Information...
Education
Middle Tennessee State University 1991 — 1994
Middle Tennessee State University 1987 — 1994
Warren County Senior High
Veterans Health Administration-Tennessee Valley Healthcare System Alvin C. York Campus February 2015 - Present
Vanderbilt Program for Interprofessional Learning August 2012 - Present
NAMI Tennessee January 2014 - August 2014
CIGNA Government Services July 2001 - March 2004
Comdata February 1998 - July 2001
Skills
Public Speaking, Research, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, English, Windows, Outlook, Teaching, Photoshop, Within the Veteran...
Education
Tennessee State University Mid-Tennessee Collaborative Master of Social Work Program 2012 — 2015
Master's degree, Social Work
Middle Tennessee State University 2010 — 2012
Master's degree, Gerontology
Middle Tennessee State University 2006 — 2009
Bachelor of Science (B.S.), Political Science and Government
Cigna September 2014 - Present
ASTD- Middle Tennessee Chapter December 2013 - December 2014
Optum-UnitedHealth Group July 2013 - September 2014
AIM-OptumInsight-Optum-UnitedHealth Group June 2007 - June 2013
AIM Healthcare August 2005 - June 2007
Cigna Government Services March 2005 - August 2005
Cigna Government Services January 2004 - March 2005
Deutsche Bank January 2001 - May 2002
Skills
Training, Employee Training, Leadership, E-Learning, Needs Analysis, Healthcare, HIPAA, Coaching, Workshop Facilitation, Onboarding, Training Delivery, Managed Care, Captivate, Project Management, Performance Improvement, Training & Development, Webinars, ADDIE, Staff Development, Organizational..., Management, Instructor-led Training, New Hire Orientations, Career Development, Learning Management, Instructional Design, Large Group Facilitation, E-learning Development, Lesson Planning, Presentation Skills..., Curriculum Development, Curriculum Planning, Medicare, Project Coordination, Curriculum Design, Experiential Training, Classroom Instruction, Train New Employees, Leadership Development, Human Resources, Organizational..., Access, Time Management, Organizational Culture, Program Development, Compliance, SOP development
Education
Middle Tennessee State University
Bachelor's Degree, Liberal Studies
Pellissippi Community College
English, History
University of Tennessee-Knoxville
English, Theatre
Dell January 2015 - May 2015
BCBSNC August 2014 - October 2014
BroadPath HealthCare Solutions 2013 - 2014
BroadPath Healthcare Solutions June 2013 - December 2013
TEKsystems October 2012 - December 2012
Rose International December 2011 - March 2012
Rose International March 2011 - October 2011
CIGNA Government Services December 2009 - November 2010
American Urological Association August 2008 - November 2009
Child Welfare League of America February 2005 - July 2008
Skills
Medicare, HIPAA, Medical Billing, Healthcare, Health Insurance, Medicaid, CPT, Insurance, Medical Terminology, Provider Relations, HMO, Leadership, Data Entry, Medicare Part D, Medicaid Managed Care, Critical Thinking, Team Building, Microsoft Excel, Microsoft Word, Microsoft Office, Software Documentation, Call Centers, Access, PowerPoint, Training, Outlook, Administrative..., Management, Healthcare Management, Managed Care, Hospitals, ICD-9, Medicare/Medicaid..., Medical Coding, Coaching, Customer Service, Long-term Care, Credentialing, Home Care, Customer Satisfaction, Data Analysis, Administrative...
Education
Argosy University Phoenix 2011 — 2015
Bachelor's degree, Business Administration and Management, General
Argosy University
Broad-path April 2013 - Present
WellPoint 2013 - Present
MEDSOLUTION June 2012 - April 2013
HCA March 2011 - June 2012
CIGNA GOVERNMENT SERVICES May 2007 - July 2010
Skills
•Experienced team..., •Analytical thinking,..., •Project management..., •Conflict resolution, •Adaptability and..., Claim, Insurance, Medicare, Customer Service
Education
Bishop State Community College 1998 — 2000
Associate's degree, Mass Communication/Media Studies, 4.0
Highmark Inc. July 2015 - Present
Centene Corporation April 2014 - January 2015
Centene Corporation March 2013 - March 2014
Kentucky Spirit Healthplan September 2011 - February 2013
CIGNA Government Services December 2004 - October 2011
CIGNA Healthcare March 2001 - December 2004
CIGNA Healthcare May 1998 - March 2001
Skills
Managed Care, Medicare, Strategy Development, Claims, Medicaid, Process Improvement, Operations Management, Contract Negotiation, Business Planning, Performance Improvement, Change Management, Strategic Planning, Compliance, P&L Management, Start-ups, Executive Management, Strategy, Acquisition Integration, Team Building, Insurance, Employee Benefits, Risk Management, Human Resources, Business Development, Healthcare, Management, Program Management, Call Centers, Finance, New Business Development, Leadership, Business Process..., Vendor Management, Negotiation, Cross-functional Team..., Mergers & Acquisitions, Provider Relations, Health Insurance, Healthcare Information...
Education
The University of Connecticut School of Business 2006 — 2008
MBA
Boston College 1975 — 1979
BA
Enrico Fermi 1971 — 1975
CIGNA November 2012 - Present
CIGNA March 2011 - November 2012
CIGNA Government Services February 2008 - March 2011
CIGNA Government Services November 2004 - February 2008
Skills
Compliance, Healthcare, Medicare, Call Center, Financial Analysis, Financial Reporting, Access, HIPAA, Process Improvement, Training
Education
Middle Tennessee State University 1997 — 2001
Bachelors, Finance
James Herren Consulting November 2010 - Present
Association for Tennessee Home Oxygen and Medical Equipment Services July 2011 - May 2013
CIGNA Government Services (CGS) June 2007 - November 2010
CIGNA Government Services September 2005 - May 2007
Skills
Software Documentation, Provider Relations, Healthcare Consulting, Healthcare, Medicare, Healthcare Management, HIPAA, Accreditation, Clinical Research, EHR, EMR, Health Insurance, Healthcare Industry, Healthcare Information..., Home Care, Informatics, Leadership, Medical Billing, Medical Devices
Education
Middle Tennessee State University
Bachelor of Science, Organizational Leadership
CIGNA International Expatriate Benefits January 2012 - March 2013
CGS Administrators January 2011 - January 2012
CIGNA Government Service January 2009 - June 2011
CIGNA Government Services April 2007 - December 2008
CIGNA Government Service October 2005 - April 2007
Southeastern Telecom March 2002 - October 2005
Education
University of Alabama at Birmingham 1991 — 1995
Bachelor of Science
John Muir Health November 2014 - Present
Point B April 2014 - November 2014
Simpler Consulting July 2013 - February 2014
Premera Blue Cross February 2012 - June 2013
Simpler Consulting November 2009 - February 2012
Cigna Government Services June 2009 - November 2009
Philips Healthcare Global Sales and Service April 2007 - December 2008
IKON Office Solutions January 2006 - March 2007
IKON Office Solutions January 2000 - January 2006
Kerr & Kerr Associates 1986 - 2000
Skills
Analysis, Six Sigma, DFSS, Cross-functional Team..., Change Management, Business Process..., Project Management, Process Improvement, Management Consulting, Operational Excellence, Performance Improvement, Manufacturing, Value Stream Mapping, Team Building, Strategic Planning, DMAIC, Leadership, Black Belt, Business Strategy, Kaizen, Strategy, Coaching, Training, Business Process, Lean Manufacturing, Process Simulation, Lean Transformation, Program Management, Process Engineering, Operations Management, Continuous Improvement
Education
City University of Seattle 2007 — 2012
Master of Science, Project Management
City University of Seattle 2005 — 2007
Bachelor of Science, Business Management
San Jose State University 1982 — 1986
Business Management
THE MARTIN GROUP Medical Legal Consulting 2007 - Present
CIGNA Government Services 2008 - 2009
Moses Cone Health System December 1999 - December 2005
Moses Cone Health System April 1999 - December 1999
Holmes Regional Medical Center 1995 - 1999
Center For Emotional and Behavioral Health 1994 - 1995
Tulsa Regional Medical Center 1991 - 1994
Skills
Personal Injury, Workers Compensation, Product Liability, Toxic Tort, Wrongful Death, Criminal Law, Injury, Disability Insurance, Work Injuries, Nursing, Medical Records, Healthcare, Case Managment, Hospitals, Home Care, Medicare, Critical Care, Healthcare Management, Medical Malpractice, Clinical Research
Education
Vickie Milazzo Institute 2006 — 2006
Certification, Legal Nurse Consulting
Guilford Technical Community College 1973 — 1975
ADN, Nursing
Lucy Ragsdale High School 1972 — 1973
High School Diploma, High School
NCI, Inc/AdvanceMed February 2014 - Present
NCI, Inc/AdvanceMed March 2013 - Present
NCI, Inc/AdvanceMed May 2012 - March 2013
TrustSolutions LLC September 2007 - May 2012
AdvanceMed Corp August 2005 - June 2007
CIGNA Government Services May 1995 - August 2005
Skills
Medicare, Risk Management, Change Management, Data Analysis, Strategic Planning, Analysis, Auditing, Negotiation, Policy, Senior Program..., Public Speaking, Government Budget..., Fraud Investigations, ISO Registration, ISO Audits, Fraud, Government, Project Management, Business Process..., Private Investigations, Claim, Training
Education
Belmont University 1991 — 1993
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.3
Carson Newman College 1983 — 1985
Bachelor's degree, Management
Vanderbilt University Medical Center, Cancer Center January 2012 - Present
Simplex Healthcare February 2010 - December 2011
CIGNA Government Services June 1996 - February 2010
Skills
Customer Service, Phone Etiquette, Project Management, Change Management, Culture Change, Quality Assurance, Building Relationships, Team Leadership, Leadership, Organization &..., Healthcare Management, Process Improvement, HIPAA, Revenue Cycle, Healthcare, Medicare, Managed Care, Management, Recruiting, Team Building, Access, Human Resources, Coaching, Call Centers, Business Process..., Employee Benefits
Education
Middle Tennessee State University 1992 — 1996
BBA, Finance
Emergency Services Network February 2007 - Present
CIGNA Government Services June 2003 - January 2007
CIGNA Medicare Healthcare Administration June 2001 - June 2003
Skills
Medicare Part B, Medicaid, Medicaid Managed Care, CAQH Universal Provider..., PECOS Provider..., Third Party Payer..., HCA Online Provider..., Healthcare Reimbursement, Microsoft Word, Microsoft Excel, Microsoft Outlook, Notary Public
Education
Tennessee State University
Bachelor of Science (BS), Business Administration and Management, General
Optum Health Services (Canada) Ltd. July 2014 - Present
Joint Economic and Community Development Board - Marshall County October 2010 - Present
UnitedHealthcare January 2013 - July 2014
UnitedHealthcare March 2010 - January 2013
AmeriChoice by UnitedHealth Group October 2009 - April 2010
CIGNA Government Services January 2009 - October 2009
CIGNA Government Services May 2007 - January 2009
CIGNA Government Services May 2008 - July 2008
Sylvan Learning April 2006 - April 2007
Sylvan Learning August 2003 - April 2007
Skills
Provider Relations, Collateral Material..., Marketing Strategy, Negotiation, Marketing Communications, Direct Marketing, Conflict Resolution, Public Speaking, Public Health, Government Contracts, Government Relations, Media Writing, Lean Healthcare, Call Center, Healthcare Management, Healthcare, Training, Medicaid, Public Relations, Marketing, Healthcare Industry, Account Management, Management
Education
Middle Tennessee State University 2002 — 2006
Bachelor of Science, Journalism - Public Relations and Advertising. Minors in Marketing and Sociology
CGS Administrators, LLC. January 2011 - Present
CIGNA Government Services August 2006 - September 2008
CIGNA Government Services August 2005 - August 2006
CIGNA Government Services January 2004 - August 2005
CNA 1996 - 2003
Skills
Auditing, Internal Controls, Internal Audit, Process Improvement, Medicare, HIPAA, Visio, Access, Healthcare, Project Management, Microsoft Office, PowerPoint, Quality Assurance, Training
Education
Friends University 1994 — 1996
BS, Quality Management
Olive Harvey College 1980 — 1983
AAS - Honors, Accounting
Tennessee Society of Certified Public Accountants June 2011 - Present
CIGNA Government Services November 2010 - June 2011
Lattimore Black Morgan & Cain, LLC June 2010 - November 2010
CIGNA Government Services, LLC February 2005 - June 2010
Florida Institute of Certified Public August 2002 - February 2005
Healthplan Southeast, Inc January 2001 - August 2002
CIGNA HealthCare Medicare Administration September 1999 - January 2001
Lattimore Black Morgan & Cain, LLC September 1997 - September 1999
Education
Tennessee Technological University 1993 — 1997
BS Accounting, Accounting
Cigna August 2014 - Present
CIGNA Healthcare April 2012 - August 2014
CIGNA Healthcare January 2011 - April 2012
Cigna Government Services April 2010 - January 2011
Cigna Government Services July 2009 - 2010
Cigna Government Services July 2008 - June 2009
Cigna Government Services June 2007 - July 2008
Skills
Microsoft Excel, Customer Service, Microsoft Office, Call Centers, Insurance, Process Improvement, Training, Medicare, Outlook
Education
Middle Tennessee State University 1998 — 2004
Bachelors of Science, Communication
Vivere August 2015 - Present
Healthways July 2013 - August 2015
Healthways July 2011 - June 2013
Healthways October 2010 - June 2011
Healthways October 2009 - September 2010
Cigna Government Services June 2008 - October 2009
AIM Healthcare May 2007 - June 2008
AIM Healthcare January 2007 - April 2007
Education
Middle Tennessee State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
CGS Administrators, LLC January 2003 - Present
CIGNA Government Services January 2005 - June 2011
CIGNA Medicare January 2003 - January 2005
Thomson Learning October 2001 - December 2002
Skills
Graphic Design, Web Design, Illustration, Photography, Packaging, Adobe Acrobat, Marketing Communications, Branding & Identity, Corporate Branding, Brochures, Corporate Identity, Adobe Creative Suite, QuarkXPress, Logo Design, Presentation Development, Adobe LiveCycle Designer, Adobe Captivate, Flash Design, Branding Development, Print Collateral Design, Non-profit..., Art Direction, Leadership, Graphics, Layout, Project Management, Social Media
Education
Northern Kentucky University 1999 — 2001
BA, Graphic Design
Columbia College Chicago
Bachelor's Degree, Radio/Sound (Studio Recording Concentration)
Savannah College of Art and Design
Student, Architecture/Graphic Design
BlueCare Tennessee August 2015 - Present
BlueCare Tennessee October 2014 - August 2015
BlueCare Tennessee June 2012 - October 2014
BlueCross BlueShield of Tennessee October 2011 - June 2012
HEALTHSPRING, INC November 2007 - February 2011
Hemophilia Health Services July 2007 - November 2007
CIGNA GOVERNMENT SERVICES October 2004 - January 2007
CIGNA GOVERNMENT SERVICES December 2002 - October 2004
CIGNA GOVERNMENT SERVICES November 2000 - December 2002
CIGNA GOVERNMENT SERVICES June 1999 - November 2000
Skills
Reporting & Analysis, Technical Training, Auditing, Claims Resolution, Adjustments, Technical Documentation, Technical Writing, Claim Analysis, Insurance Claims, Data Analysis, Microsoft Office, Insurance, Managed Care, Healthcare, Leadership, Medicare, Training, Management, Databases, Policy, Project Management, Microsoft Excel, Customer Service, Claim Investigation, Access, PowerPoint, Microsoft Word, Analysis, Process Improvement
Education
University of Phoenix 2015 — 2019
Doctor of Management, Organizational Leadership/Information Systems and Technology
University of Phoenix 2013 — 2014
Graduate Certificate, Healthcare Informatics
University of Phoenix 2011 — 2012
Master, Information Systems
Tennessee State University 1991 — 2007
B.S., Computer Science
Nashville State Community College 2002 — 2004
A.S., Computer Science
EnableComp March 2014 - Present
Optum January 2009 - March 2014
AIM Healthcare September 2007 - December 2008
AIM Healthcare June 2006 - September 2007
AIM Healthcare June 2005 - June 2006
CIGNA Government Services September 2002 - May 2005
CIGNA HEALTHCARE MEDICARE September 2002 - May 2005
Skills
Process Improvement, Insurance, Medicare, Analysis, Visio, Managed Care, Software Documentation, Microsoft Excel, SDLC, HIPAA, Revenue Cycle, Health Insurance, Healthcare, Strategic Planning, Team Building, Business Process..., Cross-functional Team..., Healthcare Industry, Healthcare Management, Forecasting, Vendor Management, SharePoint, Outlook, Microsoft Office, Project Management, Leadership, Management, Access, Budgets, Data Analysis, Accounts Receivable, Revenue Cycle Management, Employee Engagement, PowerPoint, Outsourcing, Business Process, Healthcare Information..., Medicaid
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Business Administration, Finance
Tennessee Valley Authority September 2010 - Present
Willis North America March 2009 - September 2010
Cigna Government Services June 2007 - March 2009
Kroger (RASC) December 2004 - June 2007
Skills
MS Office Suite, Corporate Communications, Expense Management, General Ledger..., Accounts Receivable, Compliance Audits, Conflict Resolution, Team Building, Situational Leadership, Customer Relations, Account Reconciliation, Customer Service, Microsoft Office, Analysis, Event Planning, Leadership, Fundraising, Nonprofits, Public Speaking, Management, Coaching, Training, Administration, Microsoft Excel
Education
Nashville State Community College
Business Administration and Management, General
EMC February 2014 - Present
Mozy September 2012 - Present
Bidsync March 2009 - September 2012
FORTHGEAR, INC May 2006 - May 2007
Cigna Government Services February 2005 - April 2006
Colliers-International September 2003 - February 2005
Idaho Dept. of Transportation January 2003 - September 2003
Skills
Product Marketing, Marketing Strategy, SaaS, Marketing, Press Releases, Project Management, Strategy, Leadership, Marketing Communications, Product Development, Sales Presentations, Marketing Management, Corporate Branding, Strategic Communications, Product Management, Product Launch, Problem Solving, Requirements Gathering, User Stories, Requirements Analysis, Presenter, Presentation Development, Microsoft Office, Marketing Research, Competitive Analysis, Collaborative Problem..., Creative Direction, Social Media, Advertising, Corporate Communications, Copywriting, Agile Project Management, Trade Shows, Public Relations, B2B, Integrated Marketing, SEO copywriting, Art Direction, Creative Strategy, Project Coordination, Project Planning, Project Delivery, Goal Oriented, E-procurement, Sales Enablement, Agile Methodologies, Online Marketing, electronic procurement, Marketing Automation, Eloqua
Education
Boise State University 2000 — 2003
Bachelor of Arts, Communication
North Idaho College 1997 — 1999
General transfer credits
State of Tennessee May 2010 - Present
Metro Government Nashville, Tennessee February 2006 - December 2009
CIGNA Government Services May 1997 - February 2006
Skills
Occupational Health, Emergency Management, Training, Employee Training, Employee Relations, Six Sigma, Certified Technical..., PHR Professional Human...
Education
Middle Tennessee State University 1995 — 1999
Master's degree, Engineering Technology Industrial Safety, 3.2
Middle Tennessee State University 1982 — 1986
Bachelor's degree, Criminal Justice/Safety Studies, 3.4
Aquinas College 2005 — 2006
Human Resource Management Certification, Human Resources Management and Services, 3.8
Martha O’Bryan Center 2011 - Present
Metropolitan Nashville General Hospital 2010 - 2012
Cigna Government Services 2008 - 2009
Nashville State Community College 2007 - 2008
Skills
Strategic Planning, Problem Solving, Customer Service, Leadership, High Level Of..., Work Well Independently, Proactive Monitoring, Microsoft Office, Finance, Accurate Record Keeping, Payroll, Accounts Payable, Human Resources, Screening Resumes, Exit Interviews, New Hire Orientations, Reference Checking, Employee Benefits, Training, Organizational..., Temporary Placement, Leadership Development, Staff Development
Education
Nashville State Tech Community College
AAS, Business Management Technology; Concentration Marketing
Tennessee Technological University
BS Business Administration, Human Resource Management
Symphony Services April 2011 - Present
IRON Solutions 2010 - 2011
CIGNA Government Services April 2008 - September 2009
T-Mobile 2000 - 2007
Progressive Insurance 1994 - 2000
US Navy 1982 - 1986
Education
Northwestern Connecticut Community College
A.S., Business Administration
University of Phoenix
B.S., Management
University of South Florida
Vanderbilt Health Affiliated Network March 2015 - Present
MEDHOST June 2013 - March 2015
MEDHOST August 2012 - June 2013
Holland Square Inc. February 2012 - August 2012
Cigna Healthcare Corporation March 2011 - February 2012
Cigna Government Services January 2010 - March 2011
Skills
SharePoint, SDLC, Healthcare Information..., Visio, Vendor Management, Project Management, Hands-on Training, EHR, Business Analysis, Access, Management, Software Implementation, Software Documentation, Troubleshooting, Business Intelligence, Quality Assurance, Software Project..., HIPAA, Consulting, Process Improvement, Disaster Recovery, Salesforce.com, Integration, Data Analysis, Training, Requirements Gathering, Leadership, Program Management, Business Process..., MS Project, PMP, Requirements Analysis
Education
University of Tennessee-Knoxville 2007 — 2009
Bachelor of Science, Marketing/Logistics
Tennessee Technological University 2004 — 2007
Bachelor of Science, Marketing
Healthways September 2015 - Present
Healthways July 2015 - September 2015
Healthways August 2012 - July 2015
Optum March 2009 - August 2012
AIM Healthcare November 2008 - March 2009
AIM Healthcare April 2008 - November 2008
AIM Healthcare December 2006 - April 2008
Verizon Wireless February 2006 - December 2006
CIGNA Government Services February 2001 - February 2006
Skills
Data Analysis, Process Improvement, Reporting Analysis, Healthcare, Project Management, Employee Training, Medicare, HIPAA, Health Insurance, Strategic Planning, Business Analysis, Healthcare Information..., Managed Care, Access, Visio, Customer Service, Customer Engagement, Help Desk Support, Healthcare Analytics, Analysis, Management, Call Center, Healthcare Management, Revenue Cycle, Forecasting, Healthcare Consulting, Coaching, Performance Management, Financial Analysis, Oracle SQL Developer, SQL Server Management..., SQL, Toad, Oracle, Business Objects, EHR, Medical Billing, Healthcare Industry, EMR, Business Process, Health Policy, Provider Relations, Informatics, Training, Call Centers
Education
Ashworth College 2006 — 2008
AS
Middle Tennessee State University 1998 — 2001
AQS Management Services
Centers for Disease Control and Prevention April 2013 - Present
Centers for Disease Control and Prevention July 2010 - April 2013
TN Air National Guard April 2004 - September 2012
Lockheed Martin October 2009 - July 2010
Georgia Department of Community Health March 2009 - October 2009
Gwinnett County Government September 2008 - March 2009
CIGNA Government Services May 2007 - March 2008
Stockamp & Associates August 2005 - January 2007
United States Army Reserve April 2002 - April 2004
Skills
Emergency Management, Government, Planning, Process Improvement, Analysis, Public Speaking, CBRNE, HAZMAT, Weapons of Mass..., Homeland Security, Military, Air Force, CBRN, Project Planning, Hazardous Materials, Emergency Planning, Program Management, NIMS, Security Clearance, Preparedness, Exercises, Disaster Response, Public Health, Policy, Crisis Management
Education
Mercer University 2009 — 2011
Master of Science, Public Safety Leadership
Fisk University 2001 — 2005
Bachelor of Science (BS), Business Administration
Optum August 2014 - Present
AdvanceMed, NCI Inc. October 2012 - August 2014
AdvanceMed, NCI Inc. June 2012 - October 2012
AdvanceMed, CSC June 2007 - June 2012
STAR Physical Therapy August 2006 - June 2007
Tenet Healthcare, Atlanta Medical Center September 2003 - May 2006
Tenet Healthcare, Regional Business Office September 2003 - May 2006
Omni Insurance, The Hartford December 2000 - July 2002
CIGNA Government Services May 1999 - October 2000
Skills
Public Speaking, Customer Service, Nonprofits, Community Outreach, Healthcare, Team Building, Coaching, Microsoft Excel, Strategic Planning, PowerPoint, Teaching, Event Planning, Research, Microsoft Office, Program Development
Education
Meharry Medical College 1997 — 1999
M.S.P.H, Public Health
Fisk University 1993 — 1997
B.S, Business
Saviance Technologies August 2014 - Present
LBMC Technologies June 2013 - April 2014
Tibco Spotfire July 2011 - April 2013
HealthTrust Purchasing Group April 2008 - June 2011
Cigna Government Services June 2007 - April 2008
Oracle January 2005 - March 2007
CIGNA 2003 - 2005
CIGNA January 2003 - May 2004
Addax Telecom April 2002 - December 2002
WorldCom April 2000 - July 2001
Skills
Data Analysis, Business Intelligence, SQL, Project Management, Business Analysis, Healthcare, Consulting, Product Development, Databases, Microsoft SQL Server, SDLC, Data Warehousing, Microsoft Office, Oracle, Requirements Analysis, Analytics, SSRS, Testing, Enterprise Software, ETL, Software Development, Software Documentation, Process Improvement, Data Mining, Pre-sales, Security
Education
Massachusetts Institute of Technology 1993 — 1998
Bachelor of Science (B.S.), Mathematics with Computer Science
Massachusetts Institute of Technology 1993 — 1998
Bachelor of Science (B.S.), Mathematics with Computer Science
Vanderbilt University Medical Center Senior Financial Analyst on the Decision Support team, specializing in analysis, dashboard development, reporting providing system-wide support all Vanderbilt hospitals, clinics, and physician practices.Regional Financial AnalystQHRAugust 2009 - February 2015
HCA Physician Services July 2007 - August 2009
CIGNA Healthcare March 2006 - July 2007
CIGNA Government Services February 2005 - March 2006
Allstate Insurance May 2003 - February 2005
Skills
Strategic Planning, Budgets, Management, Analysis, Process Improvement, Financial Analysis, Leadership, Healthcare, Team Building, Healthcare Management, Training, Microsoft Excel, Financial Modeling, Forecasting
Education
Belmont University - Jack C. Massey Graduate School of Business 2004 — 2006
MBA, Finance
Middle Tennessee State University 1999 — 2003
BBA, Finance
Holland & Hart, LLP February 2015 - Present
Callaway Bonner Law, LLC April 2010 - February 2015
CIGNA Government Services April 2007 - December 2009
Wisconsin Physicians Service November 2005 - March 2007
TRICARE Management Activity September 1991 - May 2004
Ft Sill 1989 - 1991
Skills
Government Procurement, Healthcare, Leadership Development, Medicaid, Healthcare Management, Policy, Contract Negotiation, Medicare, Healthcare Consulting, Health Policy
Education
University of Oklahoma College of Law 1982 — 1985
Jones Elementary (Guilford County Schools) November 2011 - Present
High Point Regional Hospital January 2007 - August 2009
Cigna Government Services January 2005 - November 2006
Intertel Technologies February 2003 - January 2005
Carmike Cinemas June 1999 - November 2002
Skills
Tutoring, Differentiated..., Customer Service, Public Speaking, Lesson Planning, Classroom
Education
Guilford College 2008 — 2010
Licensure, Elementary Education
Appalachian State University 1998 — 2001
Bachelor of Science, Psychology and Criminal Justice
United Healthcare Medicare Solutions October 2014 - Present
Allscripts June 2013 - October 2014
Allscripts July 2008 - May 2013
CIGNA Government Services March 2005 - July 2008
BCBSNC July 2004 - March 2005
MAMSI March 2000 - July 2004
MAMSI December 1996 - March 2000
MAMSI December 1995 - December 1996
Skills
regulatory, Regulatory Affairs, Healthcare Technology, EHR, HIPAA, Healthcare Information..., Process Improvement, Call Center, Healthcare, Team Building, SDLC, Business Process..., Cross-functional Team..., Strategic Planning, Documentation, Customer Relations, SaaS, Customer Service
Education
University of North Carolina at Chapel Hill 1988 — 1992
Bachelor of Science, Psychology
Metro Nashville Public Schools August 2010 - Present
CIGNA Government Services July 2008 - June 2009
HealthSpring February 2007 - February 2008
Kraft CPAs August 2005 - February 2007
Education
Belmont University 2005 — 2006
MACC, Accounting
Belmont University 2000 — 2004
BA, Accounting
Ingram Content Group January 2013 - Present
HP Enterprise Services August 2011 - December 2012
Healthways July 2006 - August 2010
CIGNA Government Services 1998 - 2006
Skills
Databases, ASP.NET, SQL, Visual Studio, Microsoft SQL Server, T-SQL, SDLC, .NET, C#, Software Documentation, Testing, XML, Windows Server, Data Warehousing, Software Development, SharePoint, Access, Visual Basic, TFS, Entity Framework, VB.NET, IIS, Web Services, Systems Analysis, ASP, MVC, Programming, Requirements Analysis, HTML, ASP.NET MVC, LINQ, CSS, SSRS, Scrum, Troubleshooting, WinForms, Database Design, Stored Procedures, Database Administration, Agile Methodologies, Web Applications, Web Development, ADO.NET, Software Project..., OOP, VSS, Agile Project Management, Windows XP, SSIS, Requirements Gathering
Education
Cumberland College 1994 — 1998
BS
CGS Administrators, LLC April 1998 - Present
CIGNA Government Services 2008 - 2010
Skills
Strategic Sourcing, Procurement, Purchasing, Supplier Management, Supplier Evaluation, Cross-functional Team..., Supply Management, Leadership, Contract Negotiation, Process Improvement, Global Sourcing, Management, Supplier Negotiation, Team Building, Supplier Development, Program Management, Sourcing, Contract Management, Spend Analysis, Supply Chain, Analysis, Six Sigma, Business Process..., Vendor Management, Project Management, Materials Management, Inventory Management, Supply Chain Management, E-procurement
Education
Purdue University 1989 — 1993
L-3 Integrated Systems Group June 2015 - Present
L-3 Integrated Systems Group January 2013 - June 2015
L-3 Integrated Systems Group April 2012 - January 2013
BAE Systems May 2010 - May 2012
Consultant 2000 - 2010
BlueCross BlueShield of Tennessee May 2008 - November 2009
Amerigroup Corporation 2007 - 2008
CIGNA Government Services 2005 - 2005
CPAmerica International 1999 - 2005
Skills
Government Contracting, Proposal Writing, Defense, Healthcare, Government, DoD, Army, Earned Value Management, Process Improvement, Analysis, Business Development, Security Clearance, Project Planning, Military, Aerospace, Systems Engineering
Education
University of Florida 1995 — 1999
English, Technical Writing
Winter Health Care Consulting April 2013 - Present
C2C Solutions, Inc. November 2011 - March 2013
United Healthcare August 2011 - October 2011
iHealth Technologies March 2009 - July 2011
First Coast Service Options, Inc. June 2005 - March 2009
Cigna Government Services June 2000 - April 2005
One Health Plan, Nashville, TN February 1999 - April 2000
Vanderbilt University School of Medicine, Nashville, TN December 1995 - April 2000
Private Medical Practice, Nashville, TN July 1979 - April 2000
Skills
Medicare, Internal Medicine, Regulatory Affairs, Healthcare, Medicaid, Managed Care, Healthcare Information..., Health Policy, Utilization Management, Healthcare Consulting, Health Insurance, Hospitals, Medicine, Healthcare Management, HIPAA, Clinical Research, Medical Coding, Policy, Healthcare Industry, Technology, Credentialing, Quality Improvement, Physicians, Revenue Cycle, Disease Management, EMR, EHR, Nursing, Cardiology, Appeals, Informatics, Practice Management, Health Information..., CPT, Medical Billing, Health Information..., ICD-9, Patient Safety, Medical Terminology
Education
Vanderbilt University School of Medicine 1976 — 1979
Residency in Internal Medicine
The Goethe University Frankfurt 1974 — 1976
Internal Medicine/Cardiology
The Goethe University Frankfurt 1968 — 1974
M.D., Medical School
Hohe Landesschule 1963 — 1967
Abitur, HIgh School
Health Integrity, LLC May 2013 - Present
NCI, Inc. December 2009 - April 2013
Cigna Government Services August 2008 - December 2009
Cigna Government Services September 2007 - August 2008
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, English, Customer Service, Outlook, Public Speaking, Windows, Data Analysis, Policy, Insurance
Education
Tennessee Technological University 2002 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
Middle Tennessee State University August 2005 - Present
AdvanceMed Corporation October 2010 - August 2012
Healthways April 2007 - April 2010
CIGNA Government Services 2005 - 2007
Skills
SAS, SPSS, Statistics, Data Analysis, Access, SQL, Excel, Research, Analytics, Statistical Modeling, Teaching, Analysis, Research Design, Predictive Modeling, Project Management, Quantitative Research, Ecology, Science Education, SAS programming, Qualitative Research
Education
Middle Tennessee State University 2001 — 2003
MA, Quantitative Psychology, Biology
Middle Tennessee State University 1995 — 2000
BS, Psychology, Biology
Celestica - Nashville May 2009 - September 2009
Dillon Transportation, LLC September 2007 - October 2008
HCA Physician Services January 2007 - August 2007
CIGNA Government Services August 2005 - October 2006
CIGNA Government Services August 2005 - October 2006
MIG-Visteon Automotive Systems January 2004 - April 2005
HENKEL TECHNOLOGIES December 1997 - November 2003
West, Inc April 1996 - October 1997
Education
Cumberland University
B.B.A. Degree, Accounting
Volunteer State Community College
A.S. Degree, Information Systems Technology
Cigna Healthcare October 2011 - Present
CIGNA Government Services October 2007 - November 2011
CIGNA Government Services September 2005 - October 2007
Skills
Business Process, PMP, Business Analysis, Project Management, Project Portfolio..., Management, Analysis, Data Analysis, Budgets, Proposal Writing, Time Management, Government, Portfolio Management, SDLC, Vendor Management, Program Management, Process Improvement, Business Process..., Business Requirements, Project Delivery
Education
Boise State University 1995 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Boise State University 1998 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Alere, Inc. September 2012 - Present
AdvanceMed, ZPIC August 2010 - August 2012
AdvanceMed Corporation, Review MIC October 2008 - August 2010
CIGNA GOVERNMENT SERVICES August 2007 - October 2008
Skills
Healthcare Analytics, Healthcare Information..., Data Mining, Statistics, SAS programming, Access, SAS, Medicaid, Data Analysis, SPSS, Business Intelligence, Predictive Analytics, Predictive Modeling, Healthcare, R, SQL, Statistical Modeling
Education
Middle Tennessee State University 2005 — 2007
Master's degree, Quantitative Psychology
Lipscomb University 1999 — 2003
BS, Biology
CSS Health Technologies September 2010 - May 2013
CIGNA Government Services November 1988 - November 2009
Skills
COBOL, EDI, JCL, SDLC, Software Documentation, SharePoint
Education
Aquinas College 2002 — 2007
B.S, Business Admin
Nashville State Community College
naviHealth, Inc. June 2015 - Present
Community Health Systems January 2014 - June 2015
Community Health Systems July 2010 - January 2014
DaVita February 2009 - April 2010
Cigna Government Services July 2005 - February 2009
Raytheon Technical Services Company January 2001 - July 2005
Skills
Process Improvement, Financial Analysis, Revenue Cycle, HIPAA, Analysis, Financial Reporting, Sarbanes-Oxley Act, Variance Analysis
Education
Ball State University - College of Business 1995 — 2000
Bachelor, Finance
Vanderbilt University November 2007 - Present
CIGNA Government Services 2001 - 2007
Belmont University - The Frist Center July 1998 - 2001
Skills
Onboarding, Leadership Development, Employee Relations, Coaching, Training, Staff Development, Talent Management, Human Resources, Public Speaking, Organizational..., Management, MBTI, Program Management, Organizational..., Workshop Facilitation, Career Development
Education
Tennessee Technological University
Bachelors, Sociology
Delek US Holdings (Mapco Express) June 2014 - Present
Centerplate ( Music City Center) April 2013 - May 2014
Cigna Healthcare January 2011 - April 2013
Cigna Government Services December 2009 - January 2011
Cigna Government Services April 2010 - November 2010
Sitel Corporation (Comcast) May 2008 - May 2009
Skills
Payroll Services, Call Center, Financial Reporting, Human Resources, Accounting, Data Entry, Leadership, Employee Benefits, Customer Satisfaction, Customer Service, Customer Experience, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Call Centers, Payroll
Education
Strayer University-Tennessee
Master’s Degree, Accounting, 3.0
Strayer University-Tennessee
Bachelor of Science (B.S.), Accounting, 3.200
National College of Business
Associate of Science, Business Administrative- Accounting
Wooddale High School
Diploma
WebUrize December 2009 - Present
CIGNA Government Services November 2008 - December 2009
CIGNA Government Services August 2007 - July 2008
U.S. Xpress Enterprises, Inc August 2004 - March 2007
Catherine D. Smith & Associates March 2001 - August 2004
Georgia Pacific Corporation & The Timber Company January 2000 - October 2001
PricewaterhouseCoopers L.L.P July 1994 - January 2000
Education
Middle Tennessee State University
BS, Math, Computer Science, Business
Various Locations
STATE OF TENNESSEE TENNCARE December 2013 - Present
TENNESSEE ADMINISTRATIVE OFFICE OF THE COURTS June 2007 - December 2008
BORN AGAIN CHURCH AND CHRISTIAN OUTREACH MINISTRIES October 2004 - January 2008
CIGNA GOVERNMENT SERVICES May 2005 - June 2007
CNA INSURANCE COMPANY November 1997 - April 2005
Skills
Team Building, Program Management, Nonprofits, Management, Leadership Development, Public Relations, Recruiting, Software Documentation, Policy, Process Improvement, Strategy, Analysis, Budgets, Community Outreach, Government, Research, Event Planning, Public Speaking, Training, Leadership, Microsoft Office, Strategic Planning
Education
Tennessee State University 1999 — 2002
Masters, Public Administration
Alabama Agricultural and Mechanical University 1993 — 1997
Bachelors, Political Science
CIGNA Government Services June 2007 - Present
Skills
HIPAA, Healthcare Information...
Education
Tennessee State University 2011 — 2015
Bachelor of Science (BS), Health Information Management
Tennessee State University 2011 — 2015
Undergraduate Minor, Business Administration, Management and Operations
CGS Administrators, LLC August 2015 - Present
Thirty-One Gifts March 2013 - Present
CGS Administrators, LLC September 2010 - August 2015
Bass Pro Shops July 2003 - May 2013
CIGNA Government Services August 2008 - September 2010
CIGNA Government Services March 2008 - August 2008
Skills
Business Analysis, Requirements Gathering, Insurance, Requirements Analysis, Business Requirements, Process Improvement, Project Management, Business Process..., Change Management, Analysis
Education
Tennessee State University 2014 — 2017
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Middle Tennessee State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Marketing
CVS Caremark Corporation April 2014 - Present
University of Tennessee at Chattanooga October 2012 - May 2013
Cigna July 2008 - June 2012
CIGNA Government Services 2004 - 2006
BellSouth 1998 - 2004
Beacon Health Services 1997 - 1998
Blue Cross / Blue Shield of Tennessee 1995 - 1996
Skills
HIPAA, Health Insurance, Employee Training, Insurance, Managed Care, Pharmacy Benefit..., Medicare, Team Building, Employee Benefits, Process Improvement, Medical Terminology, Certified Immunizer, Healthcare, Data Entry, Training, Public Health, Epidemiology, Biostatistics, Customer Service
Education
ETSU Gatton College of Pharmacy 2013 — 2017
Doctor of Pharmacy (Pharm.D.) / Masters of Public Health
East Tennessee State University 2014 — 2018
Master of Public Health (MPH), Health Services Administration
The University of Tennessee at Chattanooga 2012 — 2013
Pre-Pharmacy Studies
Chattanooga State Community College 2008 — 2013
Pre-Pharmacy Studies
The University of Tennessee at Chattanooga 1989 — 1994
Bachelor's degree, Sociology and Anthropology