Cigna Insurance Services
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Cigna Insurance Services Employees
Virtua Health October 2014 - Present
MasterClass Consulting, LLC July 2013 - Present
The Children's Hospital of Philadelphia November 2010 - June 2013
NBC Universal March 2004 - January 2011
GE September 2002 - March 2004
GE Mortgage Insurance March 2000 - September 2002
GE Capital Mortgage Services 1996 - 2000
GE Capital Mortgage Corporation 1991 - 1996
GE Capital Mortgage Corporation 1988 - 1991
Cigna Insurance Services 1983 - 1988
Skills
Talent Management, Succession Planning, Instructional Design, Organizational..., Employee Engagement, MBTI, Organizational..., Staff Development, Training, Executive Coaching, Leadership, E-Learning, Change Management, Talent Acquisition, Management, Human Resources, Onboarding, Leadership Development, Workforce Planning, Workshop Facilitation, Performance Management, Organizational Design, Personnel Management, Employee Relations, Career Development, Employee Training, 360 Feedback, Executive Development, Executive Team..., Hogan Assessments, Team Building, Training Delivery, Interviews, Career Counseling, Conflict Resolution, Learning Management
Education
Penn State University 1998 — 2000
Master of Education (M.Ed.), Instructional Systems
Drexel University 1980 — 1982
Master of Science (M.Sc.), Library and Information Science
Rutgers University – Camden 1972 — 1976
Bachelor of Arts (B.A.), English
State of Connecticut October 2012 - Present
State of Connecticut October 2005 - October 2012
Cigna Insurance Services July 2000 - October 2005
Skills
Windows Server, Disaster Recovery, SDLC, Microsoft SQL Server, Databases, Visio, Web Services, XML, SharePoint, Integration, Business Intelligence, Requirements Analysis
Education
Alagappa University 1993 — 1994
Post Grduate Diploma in Computer Applications, Computer Engineering, A+
Datamatics Institute of Management 1987 — 1988
Post Grduate Diploma in Computer Science, Computer Science, A+
Maithili University/Vishwavidyalaya 1985 — 1987
Post Grduate Business Administration, Business Administration and Management, General, A
Annamalai University 1983 — 1985
Master's degree, Science, A+
Osmania University 1980 — 1983
Bachelor's degree, Science, A+
Blue Shield of California June 2015 - Present
Cigna Insurance Services July 2014 - December 2014
Bank of America September 2012 - July 2014
Bank of America October 2011 - September 2012
Bank of America January 2011 - October 2011
Bank of America August 2010 - January 2011
Marshall & Ilsley Corporation January 2005 - April 2010
Marshall & IIsley Corporation April 2003 - December 2004
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Sales, Foreclosures, Litigation, Bankruptcy, Mortgage Banking, Commercial Banking, Escalation Resolution, Cashiering, Case Managment, Telephone Skills, Teaching, Phone Etiquette, Operations Research
Education
Phoenix College 2008 — 2010
Accounting and Business/Management
Verdugo Hills High, CA
High School Degree, General Studies
CIGNA Behavioral Health July 2014 - Present
Cigna Insurance Services October 2012 - July 2014
Metrocare Services June 2011 - October 2012
Youth Villages May 2009 - 2010
Abercrombie & Fitch April 2007 - May 2009
Skills
Mental Health Counseling, Behavioral Health, Social Services, Store Management, Non-profits, Visual Merchandising, Retail Management, Loss Prevention, Mental Health, Child Development, Group Therapy, Adolescents, Case Management, CBT, Anger Management, Dual Diagnosis, Post Traumatic Stress, Behavior Modification, Developmental..., Community Outreach, Nonprofits
Education
Alabama State University 2006 — 2009
Master's degree, Mental Health Counseling/Counselor, 3.5
University of Southern Mississippi 2001 — 2005
Bachelor of Science (BS), Psychology, 3.0
Gerard A Laflamme Inc September 2014 - Present
Cigna Insurance Services June 2014 - September 2014
Comcast Cable July 2013 - September 2014
Sprint January 2013 - July 2013
T-Mobile June 2011 - December 2012
Skills
Organizational..., Communication, Sales Management, Troubleshooting, Customer Service, Critical Thinking
Education
Manchester Community College 2014 — 2016
Electrical Technology
Southern New Hampshire University 2004 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Willis 1994 - Present
National Council on Compensaation Insurance3 1992 - 1994
Cigna Insurance Services 1978 - 1992
Skills
Underwriting, Property & Casualty..., Brokers, Insurance, Commercial Insurance, Professional Liability, Reinsurance, Casualty, Liability, D&O, General Insurance, Legal Liability, Commercial Lines
Education
Regis University 2008 — 2010
Master of Arts (MA), Psychology/Communication
Regis University 1986 — 1992
Criminal Justice/Police Science
Kelly Services December 2013 - Present
Cigna Insurance Services 2013 - Present
Arrowhead Hospital March 2013 - November 2013
Sante of North Scottsdale February 2012 - February 2013
Payson Care Center August 2011 - January 2012
Skills
Direct Patient Care, IV, Tube Feeding, Patient Safety, charting, foley care, Surgery, Medication..., Medicine
Education
Walden University 2013 — 2015
MSN, Informatics
Glendale Community College 2004 — 2011
Associate of Arts and Sciences (AAS), Nursing Science
Potbelly Sandwich Works May 2014 - Present
Boon Chapman Inc July 2003 - June 2005
Cigna Insurance Services October 1998 - May 2000
Skills
Customer Service, Catering, Restaurants, Time Management, Microsoft Word, Microsoft Excel, Scheduling, Team Leadership, Business Strategy, Business Planning, Budgeting, Purchase Orders, Invoice Processing, Inventory Management, Inventory Control, Public Speaking, Restaurant Management, Hospitality, Food, Food & Beverage, Teamwork, Customer Satisfaction
Education
Texas State University 2006 — 2009
Bachelor's Degree, Anthropology
Lash Group November 2014 - Present
Cigna Insurance Services August 2013 - March 2014
Brookhaven College October 2010 - December 2012
Education
Kaplan College-Dallas 2014 — 2015
certified, Medical/Clinical Assistant
Brookhaven Community College 2010 — 2015
Assosiates Degree, Pre-Nursing Studies
Pickett and Company, CPA's 1990 - Present
Rose and Womble Realty February 2013 - Present
Atlantic Home Medical November 2006 - September 2013
TowneBank 2004 - 2006
Pickett CPA 2001 - 2004
BCFM 1999 - 2001
Divaris Real Estate 1997 - 1999
Cigna Insurance Services 1992 - 1997
Witt Mares 1989 - 1991
Skills
Income Tax, Corporate Tax, Tax Accounting, Tax Law, Estate Tax Planning, Financial Accounting, Internal Controls, Internal Audit, Forensic Accounting, Litigation Support, Forensic Analysis, Real Estate, Relocation, Residential Homes, Sellers, First Time Home Buyers, Financial Analysis, Accounting, Start-ups, Financial Reporting, Corporate Finance, Managerial Finance, Strategic Financial..., Tax Preparation, Tax Returns, Tax Advisory, International Tax, Sales Tax, Forecasting, Investment Properties, Investors, Selling, Real Estate Transactions, Sales, Finance, Strategic Planning, Budgets, Auditing, Mergers & Acquisitions, Management, Tax, Customer Service, Leadership, Cash Flow, Small Business, Strategy
Education
Regent University 1996 — 1998
Master of Business Administration (M.B.A.), Business/Commerce, General
University of North Carolina at Chapel Hill 1979 — 1986
Bachelor's Degree, Biology and Accounting
University of North Carolina at Asheville
Bachelor’s Degree, Accounting and Business/Management
University of North Carolina at Chapel Hill 1978 — 1981
Bachelor’s Degree, Biology and Accounting
The University of Southern Mississippi August 2013 - Present
Jones County Junior College August 2011 - May 2013
Richland Ranch January 1997 - October 2006
Sieben Contracting Company June 1988 - August 1997
Cigna Insurance Services January 1982 - June 1988
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Research, Customer Service, Windows, Leadership, Public Speaking, Training, Construction Estimating, Project Estimation, Personnel Management, Personnel Leadership, Legal Research, Legal Writing, Historical Research, Historical..., Academic Tutoring, Paralegals, English, Strategic Planning, HTML, Social Media, Teamwork, Budgets, Marketing, Team Leadership, Time Management, Negotiation, Proposal Writing, Editing, Project Management, Project Planning, Program Management, Strategy, Higher Education, Fundraising, Management, Proofreading
Education
The University of Southern Mississippi 2013 — 2016
Bachelor's Degree, Political Science and Government, 4.0 GPA
The University of Southern Mississippi 2013 — 2016
Bachelor's Degree, American History (United States), 4.0 GPA
Jones County Junior College 2011 — 2013
Associate's Degree, Paralegal, 3.93
St. Mary's University 1980 — 1981
Engineering Science
Banfield, The Pet Hospital April 2005 - Present
Citi 2002 - 2004
Wachovia/First Union 1998 - 2002
Cigna Insurance Services 1994 - 1998
Progressive Insurance 1993 - 1994
Balboa Life & Casualty 1986 - 1993
Skills
P&L Management, Team Building, Business Strategy, Change Management, Product Development, Customer Relations, Team Leadership, Insurance, Coaching, Market Research, Negotiation, Problem Solving, Product Management, Practice Management, Vendor Management, Microsoft Office, New Business Development, Contract Negotiation, Process Improvement, Performance Management, Program Management, Direct Marketing, Cross-functional Team..., Business Management, Management, Veterinary, Veterinary Medicine, Customer Service
Education
Indiana University Bloomington
Bachelor's degree
East Baton Rouge Parish School System August 2014 - Present
Cigna Insurance Services April 2013 - Present
AMIkids January 2013 - July 2013
East Baton Rouge Parish School System August 2012 - December 2012
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2010 — 2013
Master's Degree, Mental Health Counseling/School Counseling, 3.3
Southern University and Agricultural and Mechanical College at Baton Rouge 2008 — 2010
Bachelor's Degree, Psychology, 2.9
Easton Area School District August 2004 - Present
Cigna Insurance Services May 1991 - March 2001
Skills
Reading Specialist, Curriculum Development, Project Planning, Strategic Planning, Solution Implementation, Child Development, Insurance, Teaching, Technical Writing, Classroom, Strategy, Differentiated..., Data Analysis, Literacy, Instructional Design, Elementary Education, Classroom Management, Educational Leadership, Public Speaking, Customer Service, Staff Development, Curriculum Design
Education
East Stroudsburg University of Pennsylvania 2009 — 2011
Master's Degree, Education
DeSales University 2001 — 2003
PA Elementary Teaching Certification, Education, K-6
Kean University 1986 — 1990
Bachelor of Arts (B.A.), Economics/Finance
Aetna August 2014 - Present
Safeway March 2013 - August 2014
3PD, Inc. March 2010 - October 2012
Cigna Insurance Services December 2007 - July 2008
Skills
Customer Service, Customer Satisfaction, Data Entry, Cashiering, Inventory Management, Telephone Skills, Call Centers, Time Management, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Retail, Phone Etiquette, Teamwork, Troubleshooting, Customer Experience, PowerPoint, 10 Key, Sales
Education
University of Phoenix 2010 — 2011
N/A, Business Administration and Management, General
Arizona Institute of Business and Technology 1997 — 1998
Diploma, Business/Office Automation/Technology/Data Entry, 3.8
Cigna Insurance Services September 2005 - July 2013
Cigna (Formerly Great-West Life) December 1990 - July 2013
Seeking Next Opportunity 2006 - 2013
Great-West Healthcare 1990 - 2013
Skills
Release Management, Software Testing, Business Analysis, Software Documentation, Quality Assurance, SDLC, Account Reconciliation, Analysis, Customer Relations, Integration, Requirements Analysis, Requirements Gathering, Troubleshooting, Project Management, Process Improvement, Databases, Agile Methodologies, Business Intelligence, Program Management, Visio, Health Insurance..., SharePoint
Education
Community College of Aurora 1998 — 2002
Associate's Degree, General/Arts
Center High School
High School Diploma, General
Cigna Insurance Services January 2014 - Present
Clinical Social Worker in Private Practice July 2012 - Present
St. Joseph Medical Center September 2008 - October 2013
Skills
Case Managment, CBT, Case Management Services, Crisis Intervention, Mental Health, Inpatient, Treatment, Adults, Psychotherapy, Acute Care, Hospitals, Family Therapy, Utilization Management, Therapists, Patient Advocacy, Healthcare, Nursing, Health Education, Clinical Supervision, Psychiatry, Group Therapy, Behavioral Health, Adolescents, Mental Health Counseling, Case Management
Education
Spalding University 2001 — 2002
Masters of Social Work
Western Maryland College 1997 — 2001
BA, BSW, Liberal Arts and Social Work
Cigna Insurance Services July 2015 - Present
SocialCentiv November 2014 - Present
Serengetee LLC January 2015 - May 2015
Spirit of '76 Fireworks May 2014 - May 2015
Education
University of Missouri-Columbia 2013 — 2017
Bachelors, Business, Management, Marketing, and Related Support Services, Sophomore
Windsor Locks Public Library March 2001 - Present
Travelers 1981 - 1987
Cigna Insurance Services 1976 - 1981
Skills
Library Instruction, Library Science, Collection Development, Information Literacy, Team Management, Public Relations, Staff Supervision, Virtual Reference, Electronic Resources, Reader's Advisory, Nonprofits, Public Libraries, Customer Service, Editing
Education
Southern Connecticut State University 2000 — 2003
Master of Library & Information Science (MLIS), Library Science
University of Connecticut 1977 — 1980
Master of Business Administration (MBA), Business Administration and Management, General
University of Saint Joseph 1972 — 1976
Bachelor of Arts (B.A.), Mathematics
UnitedHealth Group March 2010 - Present
Cigna Insurance Services April 2003 - March 2010
Skills
Quality Center, Healthcare Information..., Project Management, Testing, Managed Care, User Acceptance Testing, Test Planning, Healthcare Management, Data Analysis, Six Sigma, Vendor Management, Cross-functional Team..., SharePoint, Healthcare, HIPAA, Insurance, Training
Education
Capella University 2014 — 2016
Bachelor's degree, Psychology
Lincoln College of New England-Southington 2011 — 2015
Associate of Science (A.S.), Mortuary Science and Embalming/Embalmer
Adorable Pets Veterinary Center, LLC June 2012 - Present
Cigna Insurance Services January 1985 - January 1999
Skills
Veterinary, Veterinary Medicine, Pets, Acupuncture, Euthanasia, Nutrition, Surgery, Client Education, Dogs, Animal Welfare, Anesthesia, Soft Tissue Surgery, Leadership, Laboratory, Animal Behavior, Animal Husbandry, Animal Nutrition, Radiology, Strategic Planning, Dog Behavior, Animal Work, Wellness, Customer Service, Lifesciences, Clinical Research, Infectious Diseases, Veterinary Public Health, Public Speaking, Dog Training, Science, Hospitals, Horses, Practice Management, Vaccines, Internal Medicine, Team Building, Healthcare, Management, Social Media
Education
Tufts School of Veterinary Medicine 1999 — 2003
Doctor of Veterinary Medicine, Veterinary Medicine
University of Hartford 1979 — 1983
Bachelor of Science (B.S.), Mathematics and Computer Science
Contracting and Management Services, a Division of Public Health Solutions May 2007 - Present
RelayHealth July 2005 - April 2006
Public Health Solutions June 2003 - July 2005
Public Health Solutions August 2001 - June 2003
Cigna July 2000 - February 2001
Cigna Insurance Services May 1999 - July 2000
United Behavioral Health September 1997 - May 1999
CSC - Computer Sciences Corporation May 1995 - September 1997
Phoenix Life Insurance Company July 1992 - September 1995
Skills
Program Development, Troubleshooting, Hospitals, Program Management, Healthcare, Public Health, Community Outreach, Organizational..., Fundraising, Employee Training, Nonprofits, Community Development, Public Policy, Program Evaluation, Grants, Grant Writing, Non-profits, Policy Analysis, Management, Community Organizing, Leadership Development, Volunteer Management, Social Services, Public Speaking, Event Planning, Staff Development, Training, Workshop Facilitation, Policy, Non-profit..., Board Development, Event Management
Education
The College of Saint Rose 1987 — 1991
Bachelor's Degree, Communication
Sharp Business Systems February 1996 - Present
Cigna Insurance Services August 1990 - October 1995
Skills
Account Management, Photocopier, Sales Process, Document Imaging, Direct Sales, Salesforce.com, Sales Presentations, Cold Calling, Solution Selling, New Business Development, Customer Service
Education
Community College of Rhode Island 1986 — 1988
Associate's degree, Accounting and Business/Management
Koester Chiropractic January 1992 - Present
Cigna Insurance Services April 1989 - October 1992
Equitable Life February 1986 - October 1989
Skills
Photography, New Business Development, Customer Service, Employee Benefits, Event Planning, Coaching, Employee Relations, Human Resources, Leadership, Leadership Development, Microsoft Word, Nonprofits, Outlook, Public Speaking, Recruiting, Sales, Strategic Planning, Team Building, Time Management, Training
Education
Northern Kentucky University 1980 — 1984
Bachelor of Science (BS), Business/Corporate Communications
Dayton High School 1977 — 1980
High School Diploma, Business Administration and Management, General
The Holland Group November 2013 - Present
Boyer Financial Group 2007 - 2010
Cigna Insurance Services September 2003 - June 2007
Skills
Insurance, Health Insurance, Employee Benefits, Underwriting, Life Insurance, Financial Services, General Insurance, Brokers, Relationship Management, Claim, Customer Service, Account Management, Building Relationships
Education
Moravian College 1996 — 2000
BA, Psychology
James Caldwell High School 1992 — 1996
Northwestern Mutual December 2009 - Present
The Hartford September 2008 - September 2009
Cigna Insurance Services May 2004 - August 2008
Skills
Account Management, Insurance, Strategic Planning, Team Building, Microsoft Word, Analysis, New Business Development, Business Analysis, Risk Management, Accounting, Microsoft Office, CRM, Customer Service, Business Development, Employee Benefits, Sales, Selling, Process Improvement, Life Insurance, Financial Analysis, Microsoft Excel, Recruiting, Public Speaking, Marketing, Disability Insurance, Management, Leadership, Human Resources, Sales Management, Business Planning, PowerPoint, Training, Long-term Care, Retirement
Education
Point Park University 2005 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Pittsburgh-Greensburg 2001 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cigna Insurance Services October 2014 - Present
CIGNA Healthcare September 2008 - April 2012
CIGNA Healthcare 2007 - 2010
CIGNA Healthcare 2007 - 2008
Cigna Healthcare April 1993 - 2004
Skills
Access, Management, Employee Benefits, Managed Care, Medicare, Training, Healthcare, Insurance, Health Insurance, Process Improvement, Claim, Customer Service
Education
College of the Sequoias
Associates in Science degree & a certificate, Business
Rachel's Cookies & Treats November 2011 - Present
Cigna Insurance Services 1989 - 1999
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Research, Microsoft Office
Education
Lincoln College of New England-Southington 2010 — 2014
Edward E. Hall & Co. August 2014 - Present
JLNY Group April 2014 - June 2014
Tower Group Companies April 2008 - January 2014
Tower Group Companies October 2004 - March 2008
OneBeacon Insurance January 1990 - October 2004
Cigna Insurance Services January 1988 - January 1990
Cigna Insurance Services January 1987 - January 1988
Cigna Insurance Services January 1986 - January 1987
Cigna Insurance Services June 1984 - January 1986
Skills
Underwriting, Property & Casualty..., Commercial Insurance, Casualty, Commercial Lines, Liability, General Insurance, Insurance, Workers Compensation, Umbrella Insurance, Inland Marine, Excess
Education
Farmingdale State University of New York 1984 — 1987
Computer/Business
Allstate Financial Services, LLC September 2009 - Present
Cigna Insurance Services April 1990 - September 2000
Skills
Sales, Sales Management, Marketing, Direct Sales, Sales Process, Salesforce.com, Business Development, Cold Calling, Marketing Strategy, Selling, Sales Operations, Customer Retention, Online Marketing, Public Relations
Education
Livingstone College
Bachelor of Science (BS), Personnel Mgt
Marygrove College
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Cigna Insurance Services January 2014 - Present
Keihin North America, Inc May 2013 - October 2013
Verizon Business 2004 - 2012
Skills
Telecommunications, VoIP, Wireless, Vendor Management, IP, Managed Services, Call Centers, Business Analysis, MPLS, Product Management, Project Management, Analysis, Software Documentation, Risk Management, Cross-functional Team..., Sales, Account Management, Customer Service, Management, Leadership, Training, Cold Calling, Team Building, Business Development, Process Improvement
Education
Central State University 1990 — 1993
Finance and Marketing
Cigna Insurance Services November 2014 - Present
John Muir Health March 2014 - December 2014
Cigna Insurance Services October 2013 - January 2014
Child, Family & Community Services February 2012 - June 2013
Bottom Line Medical Billing and Collections, LLC October 2011 - December 2011
Castro Valley Unified School District December 2009 - July 2010
Skills
Curriculum Development, Teaching, Medical Coding, Medical Billing, Customer Service, PowerPoint, Invoicing, Curriculum Design, Insurance, Microsoft Excel, Accounting, Executive..., Accounts Payable, Salesforce.com, Sales Support Tools
Education
University of Phoenix 2013 — 2015
Bachelor of Science (B.S.), Healthcare Administration / Management
Heald College-Hayward 2012 — 2012
Associate of Arts and Sciences (AAS), Medical Office Management/Administration
Heald College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Insurance Billing and Coding
Chabot College 2001 — 2010
Associate of Arts (A.A.), Early Childhood Education and Teaching
Console and Hollawell October 2011 - Present
Law Office of Vincent J. Ciecka March 2008 - October 2011
Ryan, Brown, McDonnell, Berger & Gibbons August 2001 - February 2008
Leonard, Tillery & Sciolla December 2000 - July 2001
German, Gallagher & Murtagh, P.C. January 1996 - November 2000
Nationwide Insurance Company May 1994 - December 1995
Cigna Insurance Services February 1988 - May 1994
Education
Widener University School of Law 1991 — 1995
JD
University of Arizona 1986 — 1987
BA, Politicial Science
Dr. W. S. Teppenpaw, Jr. July 2006 - Present
Cigna Insurance Services March 1993 - June 2006
Skills
Operations Management, Project Management, Customer Service, Quality Management
Education
Chattanooga State Community College 1979 — 1980
Associate of Arts and Sciences (A.A.S.)
East Ridge High School 1974 — 1979
Cigna Insurance Services May 2014 - Present
FedEx Ground March 2012 - December 2012
FedEx Express June 2011 - March 2012
No Good Riding Hood May 2009 - August 2011
Root sports May 2009 - August 2009
Steel City Media May 2008 - August 2008
Skills
Media, Communication, Human Resources, Customer Service, Radio, Social Media, Art, Microsoft Office
Education
Thiel College 2005 — 2009
Bachelor of Arts (BA), Communication and Media Studies
Traffic Data Collection January 1997 - Present
Traffic Improvement Association of Michigan April 2002 - January 2014
Cigna Insurance Services September 1979 - March 1990
Skills
Road Traffic, Road, Budgets, Traffic Engineering, Training
Education
Oakland Community College
KeyRisk September 2014 - Present
Sedgwick 2013 - 2013
CorVel Corporation 2012 - 2013
Sedgwick 2011 - 2012
Erie Insurance Group 2004 - 2011
RSA (formerly Royal & Sun Alliance Insurance plc), Latin America 2003 - 2004
ACE-ESIS 1988 - 2003
Cigna Insurance Services 1992 - 1998
Skills
Workers Compensation, Adjusters, Customer Service, Microsoft Excel, Key Account Management, Microsoft Word, Negotiation, Vendor Management, Human Resources, Training, Litigation, Management, Insurance, Workers' Compensation..., Claims Management, Legal Liability, Liability, Property & Casualty..., Casualty, Litigation Management, Claims Handling, Commercial Lines, Commercial Insurance, Professional Liability, General Insurance, Subrogation, Casualty Insurance
Education
University of Maryland Baltimore County
Biology/Biological Sciences, General
Woodlawn Senior High
High School Diploma, MATHEMATICS
Prudential Financial February 2013 - Present
Cigna October 2009 - February 2013
Cigna Insurance Services May 2007 - October 2009
Unum April 2000 - December 2006
Skills
Claim, Disability Insurance, Leadership, Disabilities, Appeals, Insurance, Risk Management, Financial Analysis, Health Insurance, Underwriting, Financial Modeling, Process Improvement, Business Analysis, Analysis, Employee Benefits, Life Insurance, Data Analysis, Management, Change Management, Claims Management
Education
California State University-Northridge 1991 — 1996
Economics
Cigna Insurance Services April 2008 - January 2014
Chubb Insurance January 2006 - November 2007
Chubb Insurance February 2003 - January 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Producer Relations, Customer Service, Mentoring, Employee Training, Health Insurance, Specialty Insurance, Process Improvement, Business Analysis, Business Communications, Project Management, Provider...
Education
Tunxis Community College 2014 — 2015
Certificate (In progress), 3D CAD
California College of the Arts 1999 — 2000
None, Film/Cinema/Video Studies
Cigna Insurance Services July 2015 - Present
Well Point August 2014 - Present
First Advantage India April 2014 - September 2014
State of Indiana June 2008 - January 2013
City of Indianapolis October 2005 - August 2007
Blatt, Hasenmiller, Leibsker & Moore, LLC September 1991 - August 1993
Skills
Public Policy, Policy Analysis, Community Outreach, Legislative Relations, Criminal Law, Westlaw, Lexis, Legal Research, Legal Writing, Legal Documents, Court Reporting, Courts, Investigation, Mediation, Administrative Law, Hearings, Pleadings, Paralegals
Education
Harrison College-Indianapolis 2012 — 2014
Associate's degree, Paralegal Studies, 3.87
Erie Business Center-Erie 1999 — 2000
Associate's degree, Paralegal Studies, 3.79
The Ohio State University 1984 — 1989
Bachelor of Science (BS), Sociology
Karras-Rule Insurance Services, LLC December 2006 - Present
Cigna Insurance Services 1978 - 1983
Cigna Insurance Services 1978 - 1983
Education
San Diego State University-California State University 1975 — 1979
Aon Benfield June 2012 - Present
BEALEADER May 2013 - September 2015
School Sisters of Notre Dame February 2012 - June 2012
Realm Consulting Group November 2011 - March 2012
Independent Contractor 2002 - 2011
Converium (former Zurich Re) March 2001 - May 2002
Gen Re (former Cologne Re) March 1994 - March 2001
CMS Cameron McKenna Solicitors (former Cameron Markby Hewitt) December 1990 - March 1994
Cigna Insurance Services January 1988 - August 1990
Skills
Claim, Reinsurance, Legal Liability, Insurance, Risk Management, Property & Casualty..., Professional Liability, Fundraising, Nonprofits, Public Speaking, Training, Liability, German, Editing, Writing, Leadership, Negotiation, Insurance Law, Social Media Blogging, Claims Management, Rainmaker, Event Planning, Medical Malpractice, Financial Risk, Underwriting, Policy, Analysis, Casualty, Commercial Insurance, Claim Investigation, Policy Analysis, New Business Development, Business Innovation, Mediation, Sales, Litigation, D&O, Arbitration, Project Planning, Commercial Lines, Property Damage, Captives, Program Management, Public Relations, Corporate Communications, Drones, Cyber, 3D Printing Technologies, Content Writer, Content Marketing
Education
DePaul University College of Law
Doctor of Law (JD), Negotiations
University of Illinois at Chicago
Bachelor of Arts (BA), Political Science
Wesleyan College April 1998 - Present
Cigna Insurance Services 1991 - 1998
The Rose Garden Florist 1983 - 1990
Skills
Event Planning, Student Affairs, Fine Art, Fundraising, Higher Education, Community Outreach, Higher Education..., Public Speaking, Student Development, Program Development, Volunteer Management, Research, PowerPoint, Nonprofits, Microsoft Office, Editing, Customer Service
Education
Middle Georgia State College
Cigna Insurance Services January 2015 - Present
Skills
Advertising, Social Media, Customer Relations, Writing, Event Management, Customer Service, Event Planning, Research, Creative Direction, Budgets, Account Management, Microsoft Excel, Management, Leadership, PowerPoint, Sales, Marketing, Digital Marketing, Marketing Strategy, Social Media Marketing
Education
University of Rhode Island 2003 — 2006
BA, COMMUNICATION
Product Safety Labs (Eurofins) July 2012 - Present
OfficeTeam March 2011 - July 2012
Noah's Ark May 2011 - July 2011
NYS Dept. of Health June 2008 - January 2011
Kelly Services February 2007 - June 2008
Attentive Personnel February 2005 - December 2007
Safeco Insurance April 2001 - December 2004
Safeco Insurance March 2000 - April 2001
ACE Group April 1999 - March 2000
Cigna Insurance Services January 1999 - April 1999
Skills
Data Entry, Customer Service, Filing, Accounts Payable, Administrative..., Microsoft Office, Microsoft Word, Microsoft Excel, Spreadsheets, Telephone Skills, Online Research, Social Networking, Time Management, PowerPoint, Lotus Notes, Scanners, Adobe Acrobat, Phone Etiquette, Blogging, Microsoft Publisher, Office Management, Bookkeeping, Genealogy, Historical Research, Digital Preservation, Poetry, Singing, Short Stories, Document Research, Typing, Proofreading
Education
State University of New York at Albany 1987 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
University at Albany 1987 — 1996
BA, English
Bethpage High School 1983 — 1987
Diploma, General Studies
Midrex Technologies June 2006 - Present
Ultimate Staffing March 2006 - June 2006
Town of Stanfield June 1999 - July 2005
NCDOT February 1994 - June 1999
Food Lion September 1993 - February 1994
Cigna Insurance Services January 1991 - September 1993
ITT/Hartford October 1989 - January 1990
Skills
Customer Service, Operations Management, Project Management, Administrative..., Procurement, Time Management, Microsoft Office, Training, Team Building, Management, Continuous Improvement, Teamwork, Business Development, Contract Management, Contract Negotiation, Troubleshooting, Payroll, Human Resources, Budgets, New Business Development, Marketing, Computer Proficiency
Education
West Stanly High School 1985 — 1989
High School Diploma, General Education
Stanly Community College
Pursuing an Associate Degree, Business Administration
Safety Insurance October 1986 - Present
Cigna Insurance Services March 1986 - October 1986
Cigna Insurance Services September 1985 - March 1986
Chewonki Foundation May 1981 - August 1983
Skills
Casualty, Subrogation, Property Damage, Claim, Liability, Commercial Insurance
Education
Connecticut College 1981 — 1985
Bachelor's degree, Sociology, Religion, and History
Empire Wealth Strategies July 2015 - Present
AIG Surety June 2009 - May 2014
AIG Surety June 2005 - June 2009
AIG Surety September 1997 - June 2005
KGL Brokerage Corporation 1993 - 1997
Reliance Surety Managers, Inc. 1988 - 1993
Cigna Insurance Services 1985 - 1988
Seaboard Surety Company 1982 - 1985
Skills
Underwriting, Insurance, Property & Casualty..., Risk Management, Liability, Surety Bonds, Professional Liability, Strategic Planning, Portfolio Management, Management, Surety, Financial Analysis, Product Marketing, General Insurance, Credit, Bonds, Entrepreneurship, Marketing, Negotiation, Training
Education
St. Francis College 1978 — 1982
Bachelor of Science (B.S.), Management - Finance and Accounting
Nazareth Regional High School 1974 — 1978
NYS Diploma, High School Academics
Carolinas HealthCare System July 2009 - Present
Cigna Insurance Services November 1996 - March 2005
Education
Rowan-Cabarrus Community College 2013 — 2015
Medical Office Management/Administration, 3.1
University of Phoenix 2011 — 2012
Associate of Arts (A.A.), Health/Health Care Administration/Management, 3.2
Cigna Insurance Services April 2011 - Present
Cigna April 2011 - Present
Skills
Customer Service, Healthcare, Microsoft Excel, Training, Coaching, Research, Team Building, Community Outreach, Insurance, Teaching, Leadership
Education
Austin Community College 1987 — 1989
Mental Health Counseling/Counselor
Pine Manor College 1986 — 1987
Psychology
Alorica February 2014 - Present
Cigna Insurance Services 2011 - 2013
Alorica November 2009 - March 2011
Skills
Insurance, Claim, Call Centers, Health Insurance, General Insurance, Underwriting, Employee Benefits, Commercial Insurance
Education
Southeastern Oklahoma State University 2009 — 2012
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Durant High School 2004 — 2008
High school, Liberal Arts and Sciences, General Studies and Humanities
Travelers April 2013 - Present
Fireman's Fund Insurance Company December 2004 - April 2013
AmeriCorps August 2002 - December 2004
Builders & Tradesmen's Insurance Services, inc. January 2002 - August 2002
Automotive Aftermarket Insurance 2000 - 2002
Superior Insurance 1995 - 2000
Cigna Insurance Services 1986 - 1995
Skills
Workers Compensation, Type 60 WPM, Microsoft Word, Microsoft Excel, Lotus Notes 7, Strong organizational..., Customer Service, Office Equipment, Property & Casualty..., Underwriting, Commercial Lines, Insurance, Time Management
Education
American River College 1983 — 1985
Cordova High School 1980 — 1983
yes
Nestle Nutrition North America and Nestle Healthcare Nutrition Inc. 2012 - 2013
Russell Reynolds Associates 2009 - 2010
Cytec Industries Inc. 2003 - 2009
Rollins Truck Leasing Corp. 1996 - 2001
Cigna Insurance Services 1992 - 1995
White and Williams LLP 1989 - 1992
Skills
Contract Management, Negotiation, Customer Service, Database Administration, File Management, Leadership, Insurance, Public Speaking, Microsoft Excel, Microsoft Word, Outlook, Sauces, Time Management, Multi Tasking, Teamwork, Cooking, Microsoft Office, Event Planning, Management
Education
Marywood University 1985 — 1989
BA, Legal Studies - ABA approved program
The Institute of Culinary Education 2010 — 2011
Diploma, Culinary Arts
Cigna Insurance Services November 2013 - Present
Hillman Cancer Ctr February 2012 - November 2013
Skills
Nursing, Registered Nurses, Oncology Nursing, Oncology, Breast Cancer
Education
The Ohio University 2013 — 2016
Bachelor’s Degree, Bachelor of Science and Nursing
Community College of Allegheny County 2009 — 2010
Associate’s Degree, Associate of Science in Nursing
State of NY Metropolitan Transportation Authority May 2002 - Present
State of NY Metropolitan Transportation Authority April 1997 - May 2002
State of NY Metropolitan Transportation Authority September 1987 - April 1997
US Environmental Protection Agency (EPA) May 1986 - September 1987
Cigna Insurance Services June 1982 - August 1985
Skills
Budgets, Contract Management, Analysis, Program Management, Government, Management, Policy, Change Management, Project Planning, Project Management, Proposal Writing, Contract Negotiation, Business Process..., Financial Analysis, Private Real Estate...
Education
Columbia University in the City of New York 1985 — 1987
Master's Degree, Public Administration - School of International and Public Affairs
University of Connecticut 1976 — 1980
Bachelor's Degree, College of Liberal Arts and Sciences
International Debate Society August 2014 - Present
Intramural soccer team August 2014 - Present
Self employed May 2014 - August 2014
Daewoong Corporation December 2013 - April 2014
Armed Forces Medical Command February 2012 - November 2013
Cigna Insurance Services July 2011 - November 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Financial Planning, Financial Analysis
Education
2009 — 2016
Financial Planning and Services, Bachelor's degree
University of Illinois at Urbana-Champaign 2009 — 2016
Financial Planning and Services, Bachelor’s Degree
Cigna Insurance Services June 2015 - Present
Austin Community College July 2008 - June 2012
Austin Community College December 2010 - April 2011
Texas State University August 2005 - February 2007
Austin Community College August 2003 - February 2005
Skills
Event Planning, Leadership, Training, Event Management, Leadership Development, Program Management, Customer Service, Project Planning, Budgets, Student Affairs, Student Development, Higher Education, Community Outreach, Public Speaking, Program Development, Academic Advising, Nonprofits, Fundraising, Research, Teaching, Career Counseling, Staff Development, Human Resources, Microsoft Excel
Education
Northeastern University 2010 — 2011
MS, Leadership
Texas State University 2005 — 2008
Bachelors; a Master of Science, Applied Art and Science; development; Leadership
Austin Community College 2003 — 2005
Associate, General Human Service
Lockheed Martin August 2014 - Present
Sundance Pools May 2011 - August 2014
Cigna Insurance Services November 2011 - April 2012
WEB TPA January 2010 - May 2011
Skills
Management, Customer Service, Lean Manufacturing, Microsoft Excel, Six Sigma, Leadership, Program Management, Microsoft Office, Process Improvement, Operations Management, DoD, Team Building
Education
University of Arkansas at Fayetteville 2013 — 2015
Master of Science (M.S.), Operations Management
Texas State University-San Marcos 2008 — 2009
Bachelor of Business Administration (B.B.A.), Marketing
Tarrant County College 2005 — 2007
RCG Global Services September 1989 - Present
Cigna Insurance Services 1987 - 1989
Supermarkets General Corp 1984 - 1987
Skills
DB2, SDLC, Visual Basic, Systems Analysis, Requirements Gathering, Requirements Analysis, Data Warehousing, Enterprise Architecture, Microsoft SQL Server, Software Project..., IT Strategy, COBOL, Business Intelligence, Data Modeling, Visio
Education
New Jersey Institute of Technology 2002 — 2005
Essence Healthcare February 2015 - Present
Cigna Insurance Services 2000 - 2014
Skills
Customer Service, Quality Assurance, Health Insurance, Receptionist Duties, Project Planning, Employee Training, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, WebEx, Organizational..., Self-management, Virtual Teams, Team Motivation, Project Management, Self Learning
Education
Southwestern Illinois College 1992 — 1993
Some College, Political Science and Government
Granite City High School
High School Graduate
Cigna Insurance Services September 2014 - Present
Grand Canyon University January 2009 - June 2014
Access Capital Group, Inc. September 2004 - January 2009
West Valley Nissan March 1996 - September 2004
Skills
Leadership, Management, Sales, Marketing, Enrollment Management, Admissions, Customer Service, Recruiting, CRM, Student Financial Aid, Organizational..., Finance, Healthcare, Cross-functional Team..., Educational Leadership, Leadership Development, Fitness Training, Marketing Strategy, Client Escalation, Ability to Delegate, Operations Management, Healthcare Management, Health Insurance
Education
Grand Canyon University 2013 — 2015
Master of Science in Industrial and Organizational Psychology
Grand Canyon University 2009 — 2013
Bachelor's of Science Health Care Administration
Cigna Insurance Services February 2015 - Present
Prudential Financial September 2011 - March 2015
Insight June 2009 - September 2011
Skills
Salesforce.com, Cloud Computing, Account Management, Solution Selling, Sales Process, Direct Sales
Education
Paradise Valley Community College 2009 — 2010
Business/Commerce, General, A
Johnson & Johnson February 2006 - September 2014
Johnson & Johnson 2008 - 2011
Janssen-OrthoMcNeil (now Janssen Pharmaceuticals) 1998 - 2006
Cigna Insurance Services 1983 - 1988
Skills
HR Transformation, HR Service Delivery, Customer Relations, Global HR, HR Policies, Shared Services, Human Resources, Change Management, Customer Service, Policy, Management, Leadership, Payroll, Team Building, Coaching, Talent Management, Strategy, Succession Planning
Education
Iowa State University 1972 — 1982
BS/MS, Industrial Relations
KSY Home Healthcare of Windsor September 2014 - Present
Stone Academy March 2011 - Present
Trinity-Hill Care Center February 2013 - October 2014
Westside Care Center May 2011 - February 2013
Almost Family, Inc. August 2009 - October 2010
Cigna Insurance Services July 2001 - October 2008
Skills
Nursing Education, Nursing Management, Nursing Care, Emergency Nursing, Nursing Homes, Nursing Documentation, Nursing Process, Registered Nurses, Healthcare Management, Health Policy, Home Care, Nursing, Adult Education, Higher Education, Public Speaking, Staff Development, Elder Care, Hospitals, Pediatrics, Healthcare
Education
University of Massachusetts Boston 1992 — 1996
BSN, Registered Nursing, Magna Cum Laude
Grand Canyon University
Master's degree, Nursing Education
Cigna Insurance Services January 2014 - Present
Vocational Management Consultants April 2011 - December 2013
APS Healthcare, a subsidiary of Universal American April 2008 - March 2011
Waianae Coast Community Mental Health Center October 2007 - April 2008
Skills
Vocational..., Career Counseling, Mental Health Counseling, Community Mental Health, Return to Work Planning, Workers Compensation
Education
University of Hawaii at Manoa 2008 — 2011
Master of Education (M.Ed.), Counseling and Guidance, Vocational Rehabilitation Counseling/Counselor
California State University-San Bernardino 2003 — 2005
Bachelor of Arts (B.A.), Sociology
Cigna Insurance Services October 2013 - Present
Catastrophe Management Solutions 2012 - 2013
CIGNA November 1998 - August 2001
Memphis Goodwill, Inc. January 1996 - March 1997
Skills
Certified..., Texas Life, Accident,..., Texas Adjuster-All..., Employee Benefits, Claims Management
Education
Auburn University 1989 — 1995
Master of Science (M.S.), Vocational Rehabilitation Counseling/Counselor, 3.8
First National Bank Of Pa December 2014 - Present
Cigna Insurance Services March 2014 - November 2014
Eligibility Patient Advocate Liasons August 2013 - March 2014
Workway May 2008 - August 2009
Etrade December 2005 - May 2007
Skills
Cold Calling, Customer Service, Management, Recruiting, Account Management, Applicant Tracking..., Mortgage Lending, Sales, Banking, Technical Recruiting, Contract Recruitment, Talent Acquisition, Temporary Placement, Financial Services, Staffing Services, Sourcing, Internet Recruiting, Business Development, Human Resources, Salesforce.com, Call Centers, New Business Development, College Recruiting, Insurance
Education
University of Pittsburgh 2006 — 2010
Bachelor, Social Sciences, Special Education
Prudential Financial May 2015 - Present
The Guardian Life Insurance Company of America March 2013 - May 2015
Prudential Financial August 2012 - March 2013
Prudential Financial April 2009 - August 2012
Prudential 2007 - April 2009
Prudential Financial 2003 - 2007
Prudential Financial 2002 - 2003
Cigna Insurance Services 1990 - 2002
Skills
Business Process..., Strategy, Program Management, Cross-functional Team..., Strategic Planning, Vendor Management, PMO, Risk Management, Leadership, Group Insurance, Project Portfolio..., CRM, Training, Business Process..., Business Process, SDLC, Management, People Development, Project Management, Change Management, Customer Satisfaction, Account Management, Financial Services, Human Resources, Analysis, Call Centers, Operations Management, Employee Benefits, Performance Management, Business Strategy, Executive Management, Team Building, Start-ups, Business Analysis, Service Delivery, Business Transformation, Team Leadership, Coaching, New Business Development, Sales, Management Consulting, Six Sigma, Outsourcing, Analytics, Senior Executive..., Global Service Delivery, Strategic Program..., Continuous Process..., Maximizing Client..., Executive Team...
Education
Women Unlimited, Inc. 2006 — 2007
Leadership Development
Moravian College
Master of Business Administration (M.B.A.)
Moravian College
Bachelor of Arts (B.A.), Multi/Interdisciplinary Studies
Villanova University
Project Management Institute Certification Program
Arvato Digital Services October 2010 - Present
Asheville Savings Bank October 2008 - October 2010
NCO Financial Systems September 2007 - September 2008
First Data Corp June 2002 - February 2006
Sprint June 1998 - May 2002
MoneyGram Payment Systems 1995 - 1998
MoneyGram Payment System 1993 - 1998
Cigna Insurance Services 1983 - 1988
Cigna Insurance Services 1983 - 1988
Skills
Workforce Management, Call Center, Contact Centers, Vendor Management, Training, Outsourcing, BPO, Customer Service, Customer Retention, Customer Satisfaction, Call Centers, Customer Experience, Coaching, Forecasting, Cross-functional Team..., Quality Assurance, Call Center Development, Team Building, Performance Management, Six Sigma, Team Management, CRM, Employee Engagement, Process Improvement, Business Process..., Operations Management, Employee Relations, Business Analysis, Leadership, Management, Service Delivery, Team Leadership, Recruiting, Analytics, Change Management
Education
Charleston Southern University
BA, Management
Cigna Insurance Services January 2013 - Present
Correctional Healthcare Companies April 2011 - Present
Air-O Specialists of Texas, Inc. June 2001 - Present
Medical City Dallas January 2007 - January 2008
Education
Dallas County Community College 2004 — 2007
Apple Texas Restaurants 2012 - 2014
Women That Soar June 2011 - July 2012
Brinker International 2006 - 2011
Dr Pepper Snapple Group 2003 - 2006
Blockbuster February 2002 - February 2003
Frito Lay 1997 - 2001
The Minute Maid Company July 1994 - June 1997
Cigna Insurance Services January 1992 - September 1992
Skills
Marketing Strategy, Integrated Marketing, Email Marketing, Advertising, Brand Management, Strategy, Market Analysis, Leadership, Creative Direction, Cross-functional Team..., Marketing, Customer Insight, Online Advertising
Education
Southern Methodist University - Cox School of Business 1992 — 1994
Skyline High School
Cigna October 2014 - Present
Cigna Insurance Services December 2013 - Present
Cigna Insurance Services December 2012 - December 2013
Cigna Healthcare November 2011 - November 2012
Cigna Insurance Services November 2009 - May 2012
CIGNA March 2007 - November 2009
CIGNA July 2005 - March 2008
CIGNA Dental January 2003 - July 2005
Skills
MS Project, HIPAA, Project Planning, Project Management, Business Process, Analysis, Oracle, System Design
Education
Florida International University - College of Business Administration 1984 — 1989
Bachelors of Business Administration, Management Information Systems
Allstate Insurance January 2009 - Present
Cigna Insurance Services May 2005 - September 2006
Pachulski, Stang, Ziehl,Young, Jones & Weintraub March 2000 - January 2005
Office of the Attorney General for Delaware July 1993 - January 1998
Skills
Customer Service, Team Building, Leadership, Process Improvement, Marketing
Education
Full Sail University 2013 — 2014
Master of Science in Innovation and Entrepreneurship, Innovation and Entrepreneurship
Strayer University 2010 — 2013
MBA, Marketing
Norfolk State University 1980 — 1985
Bachelor's degree, Mass Communication/Media Studies
Wilmington High School 1976 — 1980
College prep
Cigna Insurance Services January 2014 - Present
MassMutual Financial Group May 2010 - December 2013
State Street March 2008 - April 2010
MassMutual 2006 - 2008
Skills
Quality Center, Requirements Analysis, SDLC, Requirements Gathering, SQL, SharePoint, User Acceptance Testing, Quality Assurance, Visio
Education
Gulbarga University
Penn Sleep Center October 2007 - Present
Health System of the University of Pennsylvania October 2003 - August 2007
Cigna Insurance Services November 2000 - October 2002
NBC Television October 1997 - April 2000
Opinion Dynamics June 1996 - July 1997
Annenberg School for Communication September 1993 - May 1994
Education
University of Pennsylvania School of Nursing 2004 — 2006
Master's of Science in Nursing (MSN)
Drexel University 2002 — 2003
Bachelor's of Science (BS), Nursing
Annenberg School for Communication at the University of Pennsylvania 1994 — 1996
Master of Arts (MA), Communications
Brown University 1991 — 1993
Bachelor's degree (BA), American Civilization
United Technologies January 2014 - October 2014
The New Haven Register October 2013 - January 2014
Flemings Prime Steakhouse and Wine Bar October 2009 - September 2013
Regan Communications September 2011 - May 2013
Pueblo Inglés – English Teacher – Spain July 2008 - August 2008
Full Circle PR February 2008 - May 2008
University of Glamorgan 2008 - 2008
Liberty Mutual Insurance June 2001 - June 2003
Cigna Insurance Services June 1996 - June 2001
Skills
Marketing, Brand Management, Spanish, Linguistics, Public Relations, Strategic Planning, Online Advertising, Media Relations, Event Planning, Strategic Communications, Social Media Marketing, Social Media, Event Management
Education
The University of Glamorgan 2008 — 2008
International Sustainability, International Business Program
University of South Florida 2005 — 2008
Bachelor's degree, International Business and Marketing
University of South Florida - College of Business Administration 2004 — 2008
Bachelors, International Business and Marketing
St. Petersburg College 2003 — 2005
A. A, Business Administration
Enrico Fermi High School 1992 — 1996
High School Diploma, College Prep
Farmers Insurance 2005 - Present
Arizona Training & Evaluation Center: AZTEC July 2004 - January 2005
Cigna Insurance Services August 2003 - July 2004
Choice Hotels International September 2002 - December 2002
ProMetrics Consulting, Inc. 1999 - 2001
Olsten Staffing Services February 1999 - December 1999
Marriott International February 1997 - October 1998
Skills
Instructional Design, Training, Needs Analysis, Employee Training, Instructor-led Training, Blended Learning, Performance Improvement, Coaching, Training Delivery, E-Learning, Performance Management, Learning Management, Organizational Learning, Adult Education, Workshop Facilitation, Training Needs Analysis, Training Facilitation, Technical Training, ILT, Team Leadership, Process Improvement, Six Sigma, Kaizen Leadership, Captivate, Camtasia, Articulate Storyline, Photoshop, SharePoint, Visio, Leadership
Education
Boise State University
Master of Engineering (MEng), Occupational Performance and Workplace Learning
Northern Arizona University
Bachelor of Science (BS), SHRM, Graduated suma cum laude
Scottsdale Community College
Associate of Arts and Sciences (A.A.S.), Culinary Arts
Dover Corporation August 2014 - Present
Cigna Insurance Services December 2013 - Present
Greatbatch, Inc. August 2013 - November 2013
Piedmont Healthcare January 2013 - July 2013
Allscripts June 2012 - November 2012
Auto Trader March 2012 - June 2012
Johnson Controls February 2010 - March 2012
Quest Software 2011 - 2011
Deloitte Consulting February 2007 - March 2009
Guthy-Renker June 2006 - November 2006
Skills
Oracle E-Business Suite, ERP, Supply Chain Management, Order to Cash, Analysis, Procure-To-Pay, Instructor-led Training, ERP Implementations, Oracle Applications, Management, Integration, Oracle, Business Intelligence, Procure-to-Pay, Change Management, System Administration, Program Management, E-Learning, Employee Training, CRM, Strategy, Oracle HR, Business Process..., Business Process..., Business Process, IT Strategy, Testing, PeopleSoft, Software Documentation, Vendor Management, Training, Enterprise Software, Consulting, Requirements Analysis, Visio, Instructional Design, Business Analysis, Team Management, SDLC, Quality Assurance, Gap Analysis, Order Management, SharePoint
Education
Middlesex University 1994 — 1996
MBA, Finance
University of Lagos 1986 — 1990
B. Sc, Biology
Igbobi College 1984 — 1986
GCE 'A' Level, Science
Queen Elizabeth school 1979 — 1984
GCE 'O' Level, Science
Normandale Community College April 1991 - Present
Madison Sales Company September 1983 - August 1987
Cigna Insurance Services October 1979 - June 1981
Aetna May 1978 - September 1979
Skills
Teaching, Higher Education
Education
William Mitchell College of Law 1987 — 1990
JD, Law
University of Wisconsin-Madison - School of Business 1981 — 1983
MBA, Marketing/Marketing Management, General
University of Connecticut 1973 — 1977
BA, History
FedEx Ground April 2014 - Present
Cigna Insurance Services April 2012 - March 2014
Skills
Customer Service, Insurance, Microsoft Excel, Microsoft Office, Health Insurance, Human Resources, Direct Marketing, Business Development
Education
California State University-San Bernardino - College of Business and Public Administration 2004 — 2009
Bachelor's degree, Business Administration and Management, General
Excellus Blue Cross Blue Shield March 2014 - Present
Excellus BCBS August 2011 - April 2014
Excellus BCBS October 2001 - July 2004
Cigna Insurance Services September 1999 - August 2001
Skills
Short and Long Term..., Workers' Compensation..., ADA compliance, Ergonomics, Open Enrollment, New Hire Orientations, HRIS, Onboarding, Applicant Tracking..., Employee Relations, Succession Planning, PeopleSoft, Workforce Planning, Performance Management, Employee Wellness, Defined Benefit, Human Resources, Talent Acquisition, HR Policies, Employee Benefits, Benefits Administration, FMLA
Education
University of Rochester
BA, Political Science
Managed Benefits, Inc. October 2014 - Present
Managed Benefits,Inc. March 2007 - October 2014
Managed Benefits, Inc. October 1999 - March 2007
Cigna Insurance Services 1997 - 1999
Cigna Insurance Services 1997 - 1999
Cigna Insurance Services 1997 - 1999
Cigna Insurance Services 1997 - 1999
Skills
Employee Benefits, Human Resources, Team Building, Benefits Administration, Process Improvement, Executive Management, Marketing Communications, Marketing Strategy, Health Savings Accounts, Customer Retention, Health Insurance, Insurance, Brokers, Life Insurance, Workers Compensation, Disability Insurance
Education
University of North Carolina at Greensboro 1979 — 1983
Graves, Bourassa, Rippinger & Kempner 2009 - Present
Kempner & Kempner 2003 - 2009
Graves Roberson & Bourassa 1997 - 2003
Cigna Insurance Services 1987 - 1996
Skills
Legal Writing, Public Speaking, Negotiation, Litigation, Legal Research, Courts, Trials, Workers Compensation, Insurance, Appeals
Education
Ventura College of Law 1992 — 1995
Doctor of Law (J.D.), Law
California State University-Northridge 1986 — 1991
Bachelor's degree, Economics
Cigna Insurance Services 2012 - Present
Heidelberg USA February 2008 - July 2011
Cobb County Schools April 2003 - February 2008
Georgia-Pacific LLC March 2000 - November 2002
Kaiser Permanente Atlanta , Georgia November 1987 - December 1999
Skills
Health, Workers Compensation, Dental, FMLA, Customer Service, Employee Benefits, New Hire Orientation, Benefits Administration, Insurance, Employee Relations, Process Improvement, Change Management, Problem Solving, Continuous Improvement, PowerPoint, Excel, Customer Relations, Strategic Planning, SAP, Cost Reduction, HRIS, Payroll, Benefits, ADP, Compliance, Onboarding, HR Policies, Coaching, Administration, Leadership Development, Billing, Supervisory Skills, Outlook, Vendor Management, Policy, Vendor Relations, Accounts Payable, Microsoft Office, Word, Talent Management, Team Building, Mergers, Employee Engagement, Accounts Receivable, Provider relations
Education
Shorter University 1996 — 1999
BS Business Mgmt and Human Resources, Human Resources, management
Columbus State University 1976 — 1978
Associates, Business Management/HR
Skyline Home Loans NMLS #12072 December 2013 - Present
Covenant Insurance Services, Inc January 2010 - Present
Covenant Marketing Group January 2012 - December 2014
Bay Equity, LLC January 2010 - December 2013
Cigna Insurance Services December 2001 - August 2004
MetLife August 1997 - December 2001
Skills
Residential Mortgages, Mortgage Lending, Reverse Mortgages, Business Development, Business Planning, Business Strategy, Sales Management, Strategic Planning, Sales Presentations, General Insurance, Disability Insurance, Life Insurance, Banking, Investment Properties, Microsoft Excel, Microsoft Office, Refinance
Education
The University of Georgia 1983 — 1988
Bachelor of Business Administration (BBA), Finance
Trion, a Marsh & McLennan Agency LLC Company July 2015 - Present
Benefit Allocation Systems April 2010 - June 2015
Cigna Insurance Services January 2005 - May 2010
United Health Care 2004 - 2005
Group Benefit Services January 2001 - January 2004
Kaiser Permanente Mid-Atlantic Regional Office January 2000 - January 2001
Kaiser Permanente, Baltimore Service January 1997 - January 2000
Sheppard Pratt Health Plan January 1995 - January 1997
Skills
Training, Team Building, System Administration, Leadership, Benefits Administration, Insurance, Employee Benefits, Human Resources, Process Improvement, Marketing, Management, COBRA, Customer Service, Health Insurance, Healthcare, Account Management
Education
Houston Community College
Paralegal Certificate
The Community College of Baltimore County
Associate of Arts (A.A.), Business Administration, Management and Operations
YAMA Theraputics
Yoga Teacher Training/Yoga Therapy, 200 hour certification
Cigna Insurance Services July 2013 - Present
CIGNA Healthcare August 2009 - June 2013
CIGNA Healthcare January 2009 - July 2009
CIGNA Healthcare June 2008 - December 2008
Skills
Business Process, Web Applications, Banking, Automation, Health Insurance, Visio, Process Improvement, Access, Software Documentation, Lean Management, Lean Thinking, Lean Tools
Education
Central Connecticut State University
Technology Managment M.S., Technology Management and Project Management, 4.0
Central Connecticut State University 2007 — 2009
BS, Management Information Systems
Manchester Community College 2004 — 2007
AS, General Studies
Cigna Insurance Services November 2014 - Present
Brandywine Realty Trust March 2004 - March 2013
Property Resources Corporation January 1986 - March 2004
Property Resource Corporation January 1999 - January 2004
Capital Properties January 1997 - January 1999
Skills
Accounting, Outlook, Payroll, Excel, Word, Accounts Payable, Microsoft Excel, Microsoft Word, Account Reconciliation, Financial Analysis, Bank Reconciliation, Financial Statements, Accounts Receivable, Invoicing, Cash Management, General Ledger, Microsoft Office
Education
Ultimate Medical Academy 2014 — 2015
Associate's Degree, Medical Insurance Specialist/Medical Biller
Monroe College 1994 — 1997
AOS, ACCOUNTING
Cigna Insurance Services April 2014 - Present
Independence Blue Cross April 2005 - April 2012
Skills
HIPAA, Health Insurance, Insurance, Medicare, Employee Benefits, Microsoft Excel, Customer Service
Education
Penn State University 1989 — 1994
Bachelor of Arts (B.A.), Theater Arts
Ivy Tech Community College August 1999 - Present
Cigna Insurance Services June 1979 - August 1992
Skills
Microsoft Excel, PowerPoint, Critical Thinking, Financial Accounting, College Teaching, Student Development, Adult Education, Student Affairs, Courses, Microsoft Office, University Teaching, Higher Education, Teaching, Accounting, Spreadsheets, Distance Learning, Public Speaking, QuickBooks, Data Analysis, Budgets, Financial Reporting, E-Learning, Nonprofits, Staff Development
Education
Indiana University-Northwest 1989 — 1994
Master of Business Administration (MBA), Business Administration and Management, General
Indiana University-Northwest 1980 — 1985
Bachelor of Science (BS), Marketing/Marketing Management, General
Cigna Insurance Services January 2012 - Present
UBS January 2011 - May 2011
UBS September 2010 - December 2010
Skills
Financial Analysis, Financial Modeling, Bloomberg, Access, Microsoft Excel, Data Analysis, PowerPoint, Microsoft Office, Microsoft Word, Leadership, Portfolio Management, Teamwork, Outlook
Education
University of Tennessee-Knoxville 2008 — 2011
Bachelor of Business Administration (BBA), Finance, General
University of Tennessee-Knoxville - College of Business Administration 2007 — 2011
Bachelor of Business Administration (BBA), finance and international business
The Guardian Life Insurance Company of America July 1995 - November 2014
Cigna Insurance Services March 1993 - July 1995
Cigna Insurance Services April 1992 - March 1993
Cigna Insurance Services July 1990 - April 1992
Skills
Requirements Gathering, User Acceptance Testing, Business Analysis, Business Requirements, Lotus Notes, SharePoint, Requirements Analysis
Education
Valparaiso University 1987 — 1990
Bachelor's Degree, Business Administration and Management, General
DeSales University 1986 — 1987
Business Administration and Management, General
Cigna Insurance Services January 2015 - Present
Skills
Customer Service, Management, Strategic Planning, Microsoft Office, Sales, Leadership, Team Building, Training, Microsoft Excel, Coaching, Medical Terminology, Medical Coding, Medical Billing, Medicare/Medicaid...
Education
Seacoast Career School-Manchester Campus
Cigna Insurance Services April 2013 - Present
Zale May 2012 - Present
Macy's May 2011 - September 2011
NA Marketing December 2010 - March 2011
Sam's Club July 2006 - December 2010
Skills
Fine Jewelry product..., Highly Adaptable, Fast Learner, Inventory, Jewelry, Customer Service, Team-oriented, Telephone Skills, Flexible Schedule, Microsoft Office, Microsoft Word, Teamwork, Determination, Leadership, Merchandising, Order Fulfillment, Data Entry, Visual Merchandising, Integrity, Goal Oriented, Accountability, Customer Satisfaction, Ethics, Critical Thinking, Thinking Outside The Box, Creative Problem Solving, Time Management, Adaptation, Sales, Event Management, Retail Sales
Education
The University of Texas at Arlington 2005 — 2009
Bachelor of Arts, Philosophy
Coble Cravens 1994 - Present
Cigna Insurance Services June 1976 - June 1986
Irving Levin & Assoc March 1974 - February 1975
W.R. Grace June 1971 - September 1974
Skills
Business Planning, Strategic Planning, Due Diligence, Financial Analysis, Insurance, Business Strategy, Investments, Financial Modeling, Strategy, Negotiation, Risk Management, Mergers & Acquisitions, Business Analysis, Business Development, Financial Services, New Business Development, Process Improvement, Contract Negotiation, Management, Vendor Management, Budgets, Accounting, Team Leadership, Registered Investment..., Investment Advisory
Education
The George Washington University - School of Business 1970 — 1971
Business, Management, Marketing, and Related Support Services
Long Island Univ.(C.W.Post) 1964 — 1968
Bachelor of Applied Science (B.A.Sc.), Systems Engineering
G January 2013 - December 2013
Houghton Mifflin Harcourt 2001 - 2006
Cigna Insurance Services July 1984 - August 1996
Skills
IT Management, IT Project Leadership, People Skills, IT..., Project Management, Program Management, Software Project..., Agile Methodologies, Business Analysis, Product Management, SDLC, Requirements Analysis, Agile Project Management, Vendor Management, Strategy, Training, People Management, Requirements Gathering
Education
Carnegie School of Business
Certification, Communications and Management
Delhi School of Economics
Master's Degree, Economics, 4.0 GPA
Cigna Insurance Services February 2015 - Present
Cigna Group Insurance May 2010 - February 2015
Cigna Group Insurance May 2008 - April 2010
Cigna Group Insurance October 2004 - April 2008
Skills
Underwriting, Insurance, Health Insurance, Claims Management, Term Life Insurance, Claim, Life Insurance, Reinsurance, Property & Casualty..., Group Insurance, Commercial Insurance, Brokers, Employee Benefits, Accident, Claim Investigation, Long-term Care, Actuarial Science, Accident Insurance, Risk Management, Management
Education
Indiana University of Pennsylvania 1987 — 1991
Bachelor's degree, Accounting
Bishop Canevin High School 1983 — 1987
ASAP Contracting & Roofing LLC January 2011 - Present
Cigna Insurance Services January 2008 - January 2010
Great West Healthcare January 2001 - January 2008
General American Insurance Co April 1990 - January 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java
Education
Southwestern Illinois College 1976 — 1978
Marketing Management - Advertising Design
Boeing October 1996 - Present
Cigna Insurance Services October 1984 - October 1996
Skills
COBOLII, SQL, MySQL, DB2, PHP, phpMyAdmin, Oracle
Education
Camden County College 1986 — 1998
Associate's degree, Business Administration and Management, General
Cigna Investment Management February 2011 - Present
Cigna Insurance Services September 2001 - February 2011
Cigna June 1998 - January 2001
Cigna January 1989 - May 1998
Provident Life & Accident Insurance Company June 1969 - May 1998
Skills
Managed Care, Health Insurance, Insurance, Medicare, Healthcare, Employee Benefits, HIPAA, Process Improvement, Strategic Planning, Account Management, Health Savings Accounts
Education
Chattanooga State Community College 1992 — 1993
Accounting
Soddy Daisy High 1967 — 1969
Majored in business and math, Business and math
Cigna Insurance Services February 1997 - Present
Charlotte Center for Specialty Surgery 2007 - 2009
Charlotte Surgical Center 2006 - 2007
Carolinas Healthcare System 1995 - 1997
University Hospital, Charlotte NC 1993 - 1995
Presbyterian Hospital, Charlotte, NC 1992 - 1993
Richland Memorial Hospital 1990 - 1992
Tuomey Hospital 1989 - 1990
Presbyterian Hospital, Charlotte, NC 1988 - 1989
Skills
Employee Training, Training Delivery, Appeals, Compliance, Project Management, Medical Coding, Fraud Claims, NCQA, Surgical Nursing, Arbitration, Medicare, Health Insurance, Managed Care, Specialty Pharmaceutical, Medical Education, Post Anesthesia Care, Cardiac Surgery, Neurosurgery
Education
University of North Carolina at Wilmington 1985 — 1988
Bachelor of Science (B.S.), Nursing Science, 3.8
Boy Scouts of America - Piedmont Council January 1998 - Present
TJ Maxx January 1993 - Present
Cigna Insurance Services January 1998 - January 2000
Skills
Microsoft Office, Event Planning, Customer Service, Nonprofits, Microsoft Word, PowerPoint, Event Management, Public Speaking, Training, Sales, Time Management, Community Outreach, Program Development, Fundraising, Outlook, Marketing, Research, Project Management, Data Entry, Volunteer Management
Education
Gaston College
Business Administration and Management, General
Gaston College, Dallas North Carolina
The Home Depot February 2013 - Present
Vale Training Solutions 1997 - 2010
Cigna Insurance Services 1996 - 1997
Prudential Financial 1993 - 1996
Davco Development Corporation 1991 - 1993
UPS 1990 - 1991
Clayton & Company Construction 1987 - 1991
Skills
Inventory Management, Customer Service, Sales, Project Management, Outlook, Sales Operations, Team Leadership, Management, Leadership, Training, Account Management, Operations Management, Teamwork, Telephone Skills, Access, Coaching, Employee Training
Education
Monmouth University 1989 — 1991
B.S. Business Administration, Management
Albright College 1987 — 1989
Business Administration - Management
Upon Request June 2010 - Present
Garry H. Miller Inc. May 2000 - Present
Cigna Insurance Services January 2004 - May 2004
Skills
Microsoft Office, iOS, Mac & PC platforms, Android, Structural Firefighting, Hazmat Response, Technical Rescue, Trench Rescue, Swift Water Rescue, EVOC, CAD, Construction, Strategic Planning, Microsoft Excel, Management, Customer Service, Construction Management, AutoCAD, Contract Management, Research, Contract Negotiation, Quality Control, Finish Carpentry
Education
Drexel University
Penn State University
Cigna Insurance Services October 2008 - Present
hertz corp September 1988 - October 2008
sentry ins. January 1981 - October 1988
Education
Robert Morris University 1972 — 1976
BS, Business Administration and Management, General
Cigna January 2013 - Present
Robert Halft International January 2012 - Present
Saint Joseph's University September 2012 - November 2012
Cigna Insurance Services March 2012 - May 2012
Travelers August 1985 - March 2010
Skills
Excel, Word, Focus,..., Analysis, Special...
Education
Duquesne University 1972 — 1977
Accounting and Finance
Cigna Insurance Services August 2011 - Present
UPMC December 2007 - August 2011
Western Pennsylvania Hospital August 2006 - January 2010
Skills
Training, Health Insurance, Nursing, Time Management, Data Analysis, Claim, Insurance, Healthcare, Medical Terminology, Case Management
Education
Waynesburg College 2008 — 2010
Bachelor's degree, Science
Clarion University of Pennsylvania 2004 — 2006
Associate's degree, Allied Health and Medical Assisting Services
Western Pennsylvania Hospital School of Nursing 2004 — 2006
Diploma, Registered Nursing/Registered Nurse
CAM Administrative Services May 2000 - Present
Cigna Insurance Services August 1987 - December 1993
Skills
Insurance, Claim, Claims Management, General Insurance, Commercial Insurance, Microsoft Excel, Microsoft Word, Internet, Outlook, Customer Service, Data Entry
Education
Schoolcraft College
no degree, Business classes
Cigna November 2010 - Present
Prudential Financial April 2004 - August 2010
Cigna Insurance Services January 1990 - April 2004
Education
Bryant University 1985 — 1989
Business Administration and Management, General
Cigna Insurance Services September 2004 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 1999 - June 2003
Education
Andrews University 1989 — 1990
Social Work
Dollar Bank, FSB July 2004 - Present
Cigna Insurance Services September 1998 - January 2004
Skills
Change Management, Call Centers, Customer Service, Business Analysis
Education
Geneva College 1998 — 2000
Master's Degree, Organizational Leadership, 3.95 GPA
Follett Corporation 2013 - Present
Follett Corporation August 2001 - August 2013
Cigna Insurance Services January 1997 - August 2001
Skills
Purchasing, Management, Testing, Business Process..., MDI, Product Knowledge, Training and Development, Continuous Improvement, Performance Metrics, Traffic Coordinator, Managing Departmental..., Customer Service
Education
Central Penn College 1993 — 1995
Associate's degree, Legal Administrative Assistant/Secretary
GENEX Services, LLC December 2010 - Present
Cigna Insurance Services March 2004 - December 2010
Intracorp September 2001 - December 2010
Walt Disney Imagineering December 1999 - September 2001
Toshiba Business Solutions April 1997 - December 1999
Skills
Team Building, Customer Service, Management, Sales, Insurance, Account Management, Process Improvement, Health Insurance, Business Development, Marketing Strategy, Change Management, Budgets, General Insurance
Education
DeVry Institute of Technology 2003 — 2005
Bachelor's Degree, Information Technology
California State University-Fullerton 1993 — 1995
Bachelor's Degree, Business Administration, Management and Operations
Fullerton College 1991 — 1993
Associate's Degree, Accounting and Business/Management
Cigna Insurance Services Claims ValidationWest CorporationMay 2013 - Present
Education
Collin County Community College 2001 — 2002
Certificate, Department of Corrections Officer
McLaren Greater Lansing July 2005 - Present
Okemos Family Chiropractic February 2002 - January 2005
Cigna Insurance Services August 1999 - February 2002
GC Services November 1994 - August 1999
Skills
Management, Microsoft Word, Microsoft Excel, Microsoft Office, Research, Sales, Time Management, PowerPoint, Hospitals
Education
Ross Medical Education Center-Lansing 2001 — 2002
Certified medical assistant, Medical/Clinical Assistant
JW Sexton High School
PNC Investments 2010 - Present
PNC Investments 2002 - 2010
Dennis Riley CPA 1999 - 2002
Cigna Insurance Services 1983 - 1986
Cigna Insurance Services 1980 - 1983
Education
Rutgers University – Camden
Bachelor of Arts (B.A.), History, Secondary Education