Citi - The Student Loan Corporation
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Citi - The Student Loan Corporation Employees
Ernst & Young January 2013 - Present
PwC June 2011 - January 2013
Lulustar Inc August 2000 - June 2011
USAA September 2008 - February 2011
The Student Loan Corporation 2008 - 2008
Citibank, Consumer Lending August 2005 - 2008
Citibank — Student Loan Corporation 2005 - 2008
Citigroup 2005 - 2008
Citi 2005 - 2008
Citi-The Student Loan Corporation 2005 - 2008
Skills
Analytics, Online Marketing, Database Marketing, Customer Insight, Customer Intelligence, Decision Science, Segmentation, Customer Analytics, Price Optimization, Social Media Marketing, Market Research, Data Mining, Text Analytics, Web Analytics, Call Center, SEO, Offshore Operations, Sentiment Analysis, CRM software, Customer Retention, Strategic Planning, Customer Analysis, Multi-channel Marketing, CRM, Management, Competitive Analysis, Direct Marketing, Process Improvement, Strategy, E-commerce, Business Development, Vendor Management, Analysis, Operations Research, Executive Management, Leadership, Predictive Analytics, Call Centers, Brand Development, Outsourcing, Customer Experience, Product Development, Pricing, New Business Development, Strategic Partnerships, Training, Integrated Marketing, Marketing Strategy, Customer Acquisition, Marketing
Education
Emory University 1990 — 2004
PhD
University of Michigan 1991 — 1996
Brandeis University 1987 — 1989
MA
University of Calgary 1983 — 1987
B.Sc.
Discover Financial Services August 2012 - Present
Discover Financial Services January 2011 - Present
Citi - The Student Loan Corporation 2006 - January 2011
Citigroup Student Loan Corporation February 1998 - March 2006
Citigroup Student Loan Corporation November 1996 - February 1998
Citigroup Student Loan Corporation June 1995 - November 1996
Citigroup Student Loan Corporation October 1994 - June 1995
Citigroup Student Loan Corporation March 1987 - October 1994
Citigroup Student Loan Corporation January 1985 - March 1987
Citigroup Student Loan Corporation March 1984 - January 1985
Skills
Compliance, Mergers, Problem Solving, Risk, Process Improvement, Performance Management, Vendor Management, Strategic Planning, Customer Service, Financial Risk, Mergers & Acquisitions, Project Management, Business Process..., Quality Assurance, Relationship Management, Budgets, Banking, SDLC, Risk Management, Program Management, Leadership, Cross-functional Team..., Policy, Training, Management, Requirements Analysis, Human Resources, Business Analysis, Customer Satisfaction, Financial Services, Loans, Call Centers, Change Management, Portfolio Management
Education
State University of New York College at Geneseo 1978 — 1982
Butler/Till August 2013 - Present
Butler/Till October 2012 - August 2013
SIGMA Marketing Group April 2011 - April 2012
Citi - The Student Loan Corporation April 2007 - April 2011
Concentrix Corporation April 1999 - April 2007
Skills
Direct Marketing, Direct Mail, Database Marketing, Segmentation, Marketing Analytics, Analytics, Customer Retention, Multi-channel Marketing, CRM, Email Marketing, Account Management, Digital Marketing, Marketing Management, Lead Generation, Marketing Strategy, Marketing, Market Research, Call Center, B2B, New Business Development, Media Planning, Market Analysis, Campaign Management, Media Buying, Customer Acquisition, Integrated Marketing, Management, Online Marketing, Vendor Management, Mobile Marketing, Call Centers
Education
State University of New York College at Buffalo 1991 — 1995
BA, Psychology
Amazon May 2013 - Present
Ortho Clinical Diagnostics June 2011 - May 2013
Johnson & Johnson June 2011 - May 2013
Sutherland Global Services October 2008 - June 2011
Citi - The Student Loan Corporation June 2007 - October 2008
Sutherland Global Services October 2005 - June 2007
Empire Valuation Consultants, LLC November 2004 - September 2005
Conifer Realty, LLC February 2004 - November 2004
Skills
Financial Reporting, Forecasting, Budgeting, Corporate Finance, Pricing, Financial Analysis, Financial Modeling, Excel, Valuation, Strategic Planning, Process Improvement, Business Strategy, Microsoft Office, Business Analysis, Business Planning, Word, Analysis, PowerPoint, Customer Service, Problem Solving, Operations Management, Team Building, Performance Management, P&L Management, Due Diligence, Marketing Strategy, Nutrition, Supplements, Food Supplements, Business Development, New Business Development, Product Development, Product Design, Sales Management, Salesforce.com, SAP, Lynx, Brand Developement, R&D, Microsoft Word, Accounting, Budgets, CRM, Leadership
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2002 — 2004
MBA, Finance, Accounting, and Competitive and Organizational Strategy
Cornell University 1993 — 1997
BA, Psychology
Brand Builder Websites June 2013 - Present
EMS eSchedule 2009 - Present
Rounded Marketing January 2009 - Present
Henrietta Ambulance November 2005 - Present
Comella Orthodontics 2010 - July 2013
Emerge Technology Group July 2008 - January 2009
Citi - The Student Loan Corporation 2006 - 2008
Buck & Pulleyn 2005 - 2006
LogicalSolutions.net 2002 - 2005
NetSetGo 2000 - 2002
Skills
Marketing Communications, Email Marketing, SEO, Social Media Marketing, Public Relations, Online Marketing, Digital Marketing, Online Advertising, Web Analytics, SEM, Content Strategy
Education
Monroe Community College 2009 — 2010
AAS, Paramedicine
Rochester Institute of Technology 1997 — 2001
BS, Management Information Systems, College of Business
First Marblehead September 2012 - April 2015
Discover Financial Services January 2011 - September 2012
Citi, The Student Loan Corporation October 1999 - December 2010
Daemen College June 1996 - September 1999
Skills
Relationship Management, Loans, Financial Services, Sales, Public Speaking, Banking, New Business Development, Business Development, Salesforce.com, Credit, Sales Management, Customer Retention, CRM, Account Management, Student Financial Aid, Business Relationship..., Relationship Building, ExactTarget, Financial Aid..., Project Management, Customer Service, Management, Higher Education, Marketing, Leadership
Education
State University of New York College at Buffalo
Masters, Student Personnel Administration
State University of New York College at Buffalo
Bachelor's degree, Business Studies
Discover Financial Services January 2011 - Present
Citi-The Student Loan Corporation September 2002 - December 2010
Education
Hampton University 2001 — 2006
Bachelor of Arts Degree (BA)
Xerox March 2015 - Present
Higher Education Management September 2008 - March 2015
Citi, The Student Loan Corporation December 2006 - August 2008
College Loan Corporation (Student Capital division) October 2005 - December 2006
Student Loan Xpress September 1999 - September 2005
Wells Fargo 1997 - 1999
Chase 1991 - 1997
Skills
Sales Management, Customer Relations, Consultative Selling, Customer Service, Higher Education, Staff Development, Solution Selling, Strategic Planning, Team Building, Coaching, Public Speaking, Mentoring, New Business Development, Leadership Development, Problem Solving, Compliance, Business Strategy, Process Improvement, Salesforce.com, Account Management, PowerPoint, Outlook, Microsoft Office, Internal Audit, Selling, Business Development, Project Management, Leadership, Management, Budgets, Sales, Student Financial Aid, Training, Program Management, Strategy, CRM, Customer Retention, Start-ups, Policy, Admissions, Enrollment Management, Organizational..., Marketing, Career Counseling, Resume Writing, Analysis, Time Management, Competitive Analysis, Sales Operations, Negotiation
Education
LeTourneau University 1993 — 1995
BS, Business Management, Summa cum Laude
SECU 2011 - 2013
College Manor Assisted Living May 2010 - October 2010
Citi-The Student Loan Corporation 2007 - 2009
Student Trust, Inc. 2001 - 2007
Choice Hotels International November 2001 - February 2002
Sallie Mae 1991 - 2001
Marketing Publications, Inc. January 1990 - December 1991
ICBA Bancard, Inc. (formerly IBAA Bancard, Inc.) 1988 - 1990
Skills
Strategy, Management, Team Building, Marketing, Strategic Planning, Loans, Marketing Communications, Portfolio Management, Financial Services, Project Management, Marketing Strategy, New Business Development, Sales Management, Segmentation, Business Development, Business Strategy, Business Analysis, Competitive Analysis, Analytics, Direct Marketing, Project Planning, Sales, Customer Retention, Leadership, Process Improvement, Product Management, Financial Analysis, Finance, Training, Budgets, CRM, Analysis, Strategic Partnerships, Mergers & Acquisitions, Cross-functional Team..., Banking, Market Research, Relationship Management, Vendor Management, Product Marketing, Marketing Management, Lead Generation, Multi-channel Marketing, Account Management, Salesforce.com, Management Consulting, Program Management, Risk Management
Education
The Johns Hopkins University
Post graduate studies in Business
Boston University
BA, Political Science
College of Southern Maryland March 2010 - Present
Citi - The Student Loan Corporation July 2008 - July 2009
Invotex Group May 2007 - May 2008
Washington College January 2002 - August 2006
Washington College August 2001 - January 2002
Skills
Financial Analysis, Strategic Planning, Data Analysis, Financial Modeling, Management Consulting, Public Speaking, Research, Project Management, Business Strategy, Analysis, Higher Education, Microsoft Office, PowerPoint, Microsoft Excel, Student Financial Aid, Event Planning, Accounting, Budgets, Leadership Development, Finance, Teaching, Staff Development, Customer Service, Management, Team Building, Leadership, Training, Nonprofits
Education
University of Maryland - Robert H. Smith School of Business 2006 — 2008
MBA, Finance
Washington College 1997 — 2001
BA, Business & Economics
Northport High School 1993 — 1997
Honors/Regents High School/Secondary Diploma Program
Citi Consumer Banking, North America October 2010 - Present
Market America August 2008 - Present
Tek Systems January 2009 - August 2010
Citi, The Student Loan Corporation January 2005 - January 2008
Citi, The Student Loan Corporation January 2003 - January 2005
Citi, The Student Loan Corporation January 1998 - January 2003
Rochester Community Savings Bank January 1990 - January 1998
Wisconsin National Life and Health Insurance January 1988 - January 1989
Education
Marshall University
MBA, Finance -Information Technology
University of New Hampshire
BA, Mathematics, History
Discover Financial Services - Discover Student Loans January 2011 - Present
Citi - The Student Loan Corporation August 2007 - December 2010
Harris RF Communications December 2005 - August 2007
Fleet Bank June 1998 - May 2005
Deloitte & Touche October 1996 - June 1998
Education
Rochester Institute of Technology 1992 — 1996
BS, Business Admin/Accounting
Greece Athena 1989 — 1992
Western NY BCBS - HealthNow August 2010 - Present
Blue Cross Blue Shield of Western NY / Healthnow August 2010 - Present
Tek Systems 2009 - 2010
Citi - The Student Loan Corporation April 2007 - November 2008
Citi - The Student Loan Corporation November 1996 - March 2007
Rochester Community Savings Bank (Citizens Bank) October 1985 - November 1996
Skills
SDLC, Testing, Quality Center, Process Improvement, Quality Assurance, Program Management, System Testing, Software Documentation, Project Management, Regression Testing, User Acceptance Testing, Visio, Management, Cross-functional Team..., Integration, Test Planning, Risk Management, MS Project, Software Quality..., Project Delivery, Vendor Management, SQL, Project Planning
Education
Monroe Community College
Retired and enjoying activity diversity July 2015 - Present
Discover - The Student loan Corporation January 2011 - July 2015
Citi - The Student Loan Corporation March 1998 - December 2010
Rochester Community Savings Bank 1980 - 1998
Skills
SDLC, Requirements Analysis, Business Analysis, Requirements Gathering, Software Project..., Business Requirements, COBOL, Oracle, Visio, SQL
Education
St. Norbert College 1965 — 1969
BA, Mathematics
Little Peoples Learning Center September 2012 - Present
Patrick Casabona Jr Memorial Fund April 2008 - Present
Images & Impressions September 2009 - June 2013
KidzArt September 2010 - June 2012
Citi 1998 - 2009
Citi - The Student Loan Corporation 2006 - 2008
FCB Direct 1995 - 1998
Foote Cone and Belding 1995 - 1998
Poppe Tyson 1994 - 1995
Skills
Direct Marketing, Credit Cards, Customer Acquisition, Database Marketing, Marketing Strategy, Analytics, Strategic Planning, Customer Retention, Marketing, Marketing Communications, Competitive Analysis, Online Advertising, Product Management, Direct Mail
Education
Saint John's University 2000 — 2005
Masters, Early Childhood Education
St. John's University, The Peter J. Tobin College of Business 1989 — 1993
BS, Marketing
Discover Financial Services January 2011 - Present
The Student Loan Corporation November 2004 - December 2010
Citi - The Student Loan Corporation 2004 - December 2010
Skills
Business Analysis, Financial Risk, Risk Management
Education
Rochester Institute of Technology 1999 — 2002
MBA, Finace
Citibank Student Loan Corporation 1998 - Present
Postsecondary Electronic Standards Council (PESC) 2002 - 2008
Postsecondary Electronic Standards Council 2002 - 2008
Citibank Student Loan Corporation December 1992 - February 1998
The Student Loan Corporation, Citi 1980 - 1998
Citi - The Student Loan Corporation 1980 - 1998
Citibank 1973 - 1998
Education
Brown University 1960 — 1964
AB, Majored in Economics