Experience
Santander Consumer USA Inc.  April 2013 - Present
Santander Consumer USA Inc.  April 2012 - April 2013
Santander Consumer USA Inc.  September 2010 - April 2012
CitiFinancial Auto   August 2006 - September 2010
Triad Financial SM LLC  April 2005 - July 2006
HSBC Auto Finance  May 2004 - April 2005
Mike Carlson Motor Company   April 2003 - May 2004
Boys & Girls Club of Greater Fort Worth, Trio   1999 - 2002

Skills
Credit, Loans, Finance, Refinance, Access, Customer Service, Accounts Payable, Financial Risk, Auditing, Project Management, Training, Underwriting, Credit Analysis, Banking, Loan Origination, Sales, Accounting, Portfolio Management, Funding, Risk Management

Education
LeTourneau University   2007 — 2015
BBA, Business Admin, Accounting

Experience
Jim Ellis Hyundai  August 2015 - Present
Gettel Hyundai   May 2014 - July 2015
Sunbelt Photo LLC   July 2011 - March 2014
Retif Oil & Fuel  February 2010 - June 2011
Citifinancial Auto   September 2005 - December 2009
Citifinancial Auto   August 2001 - September 2005
Citifinancial Auto   March 1995 - August 2001
Citifinancial Auto   November 1993 - March 1995
Wells Fargo Dealer Services  June 1989 - November 1993
Quaker State Oil Refining Corporation   September 1979 - June 1989

Skills
Marketing, Entrepreneurship, Customer Satisfaction, Finance, Purchasing, Market Planning, Human Resources

Education
Georgia State University   1987 — 1989
MBA

Lee University   1972 — 1977
Bachelor of Science (BS), Education & Physical Science

Experience
Sunroad Automotive  October 2014 - Present
Pechanga Tribal Rangers Dept. of Public Safety   May 2008 - February 2014
CitiFinancial Auto   April 2002 - November 2004
Pacific Nissan  1996 - 2002

Skills
Dispatching, Emergency Management, Public Safety, Microsoft Office, Emergency Services, Customer Service, Rescue, Fire Safety, Camera Surveillance, Law Enforcement..., Emergency Medical..., Cpr Certified, Investigation, Microsoft Word, Data Entry, Accounts Receivable, Negotiation, CPR Certified, Outlook, Automotive, Budgets

Education
Mt. San Jacinto Community College District   2014 — 2018
Certificate, Liberal Arts and Sciences/Liberal Studies, Freshman

Ben Clark Training Center   2009 — 2013
Vocational certification, Public Safety Dispatch

La Jolla High School   1985 — 1988

Experience
GM Financial  March 2011 - Present
Medecor Pharma (TriCare Prenatal)   September 2010 - March 2011
Cintas  November 2009 - September 2010
CitiFinancial Auto   October 2004 - November 2009
Clique Entertainment   March 2004 - August 2004

Skills
Contract Negotiation, Event Management, Marketing, Selling, Sales Operations, Credit, Salesforce.com, Sales, Sales&Marketing, Management, Promotions, Loans, Advertising, Time Management, Profit, Sales Management, Customer Retention, Account Management, Customer Satisfaction, Sales Process, Team Building

Education
Louisiana State University   1996 — 2001
BS, Business Administration/Management

Carencro High School   1992 — 1996
High School Diploma, General Studies

Experience
UNITED AUTO CREDIT  October 2012 - Present
CITI MORTGAGE  April 2009 - July 2012
TRIAD FINANCIAL CORPORATION  July 2007 - April 2009
COUNTRYWIDE HOME LOANS  August 2006 - March 2007
CITIFINANCIAL AUTO   November 2001 - July 2006
NUVELL FINANCIAL   September 1999 - November 2001
AUTO -ONE ACCEPTANCE CORPORATION  June 1998 - September 1999
NORWEST FINANCIAL  June 1997 - June 1998

Skills
Bankruptcy, Loss Mitigation, Short Sales, Loan Modifications, Portfolio Management, Finance, Skip Tracing, Mortgage Lending, Training, Credit, Mortgage Servicing

Education
DUNBAR-STRUGGS HIGH SCHOOL

Lubbock Christian University

NEWMAN COLLEGE

Experience
AutoTrader.com  July 2013 - Present
AutoTrader.com  July 2008 - June 2013
CitiFinancial Auto   December 2005 - June 2008
Foxtons Financial  May 2004 - November 2005
WFS Financial  May 2003 - April 2004
AmeriCredit  April 1999 - April 2003

Skills
Sales Management, Analysis, Leadership, Business Process..., Business Strategy, Ethics, Integrity, Business Intelligence, Personal Development, Strategic Planning, Problem Solving, Visionary Thinking, Perspectives, Competency based..., Account Management, Business Planning, Marketing Strategy, Marketing, Process Improvement, Management, Sales Operations, Coaching, Training, Advertising, Online Marketing, Strategy, Time Management, Product Development, Customer Satisfaction, Integrated Marketing, Forecasting, Human Resources, Sales Process, Customer Retention, Sales Presentations, Networking, Competitive Analysis, Market Planning, Retail, Executive Management, Finance, Profit, Automotive, New Business Development, Business Development, Team Building, Customer Service, CRM, Negotiation, Pricing

Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Business

Holmdel High School   1988 — 1992
High School

Boston College

Experience
Tobey Hospital  May 2014 - Present
Bristol Community College  November 2012 - Present
Golden LivingCenters  May 2012 - September 2012
New England Hospice  August 2010 - December 2011
Brandon Woods Home Care   July 2010 - December 2011
Bankers Life/Mutual of Omaha   June 2009 - June 2010
Consultive   August 2008 - June 2009
South Coast Health Care Training   August 2008 - December 2008
CitiFinancial Auto   July 2005 - June 2008

Skills
Customer Service, Healthcare, Customer Retention, Finance, Public Speaking, Accounting, Recruiting, Sales, Insurance, Marketing, Management, Negotiation, Marketing Strategy, Strategic Planning, Account Management, Leadership, Training, Sales Operations, New Business Development, Real Estate, Operations Management, Business Development, Team Building, Long-term Care, Sales Management, Life Insurance, Policy, Healthcare Management

Education
Bristol Community College   2008 — 2016
Registered Nurse

Huthwaite   2005 — 2005
Spin Selling

Old Colony Vocation Tech   1983 — 1987
HighSchool, Business

Bankers
Winners Edge Pivot Sales

Experience
Total-Leigh Entertainment   January 2013 - Present
CitiFinancial Auto   2004 - 2008

Skills
Sales Management, Account Management, New Business Development, Sales, Newspaper, Advertising, Online Advertising, Marketing, Marketing Strategy, Customer Service, Team Building, Social Media, Social Media Marketing, Customer Retention, Negotiation, Team Leadership, Strategic Planning, Budgets, Copywriting, Digital Marketing, Film, Television, Social Networking, B2B, Public Relations, Event Management, Online Marketing, Acting

Education
Iowa Western Community College
Business Administration and Management, General

Iowa Western Community College

Lewis Central

Experience
US Bank  August 2015 - Present
Chase Auto/JPMorgan Chase   February 2011 - Present
CitiFinancial Auto   February 2005 - February 2011
WFS Financial  November 1996 - December 2004
PNC Bank  August 1985 - November 1996

Skills
Business Development, Credit, Finance, Sales, Risk Management, Leadership, Management, Forecasting, Loans, Sales Operations, Sales Management, Customer Service, Banking, New Business Development, Loan Origination, Start-ups, Relationship Management, Budgets, Consumer Lending, Credit Analysis, Portfolio Management, Customer Retention, Call Centers, Financial Services, Credit Risk, Underwriting, Commercial Lending, Mortgage Lending

Education
Cabrini College
Bachelor, Organizational Management

ICM School of Business   1983 — 1985
Associate, Computer Management

Experience
Pelican Auto Finance, LLC  July 2014 - Present
Federal Financial Services, Inc   February 2013 - May 2014
Automotive Credit Corporation  August 2012 - February 2013
Citifinancial Auto   September 2004 - September 2010
The Scotts Company  2000 - 2004
TMG Solutions Inc   1996 - 1999
JC Penney  1991 - 1995
Steven Windsor   1987 - 1991
EVE Ltd   1984 - 1987

Skills
Account Management, Sales Management, Competitive Analysis, Team Leadership, Business Planning, Sales, Sales Operations, Retail, Recruiting, Product Development, Business Development

Education
Pratt Institute   1981 — 1983
Bachelors, Management

Fashion Institute of Technology   1979 — 1981
Associates

Power Memorial Academy   1975 — 1979

Experience
Independent Bank  October 2010 - Present
CitiFinancial Auto   May 2006 - October 2010
GM Financial/AmeriCredit  January 2000 - May 2006

Skills
Management, Credit, Portfolio Management, Loans, Sales Operations, New Business Development

Education
Aquinas College   2000 — 2002
Master of Management, International Business

Davenport University   1999 — 2000
Bachelor of Applied Science, Business Management

Grand Valley State University   1996 — 1999
None, Business Administration

Summit University   1995 — 1996
Associate of Arts, General Education

East Kentwood High School

Experience
Chase Auto Finance - JP Morgan Chase   November 2013 - Present
JP Morgan Chase  May 2012 - October 2013
GE Capital  June 2009 - April 2012
Citifinancial Auto   July 2004 - December 2008
Ford Motor Credit Company  May 2000 - June 2004
Ford Motor Company  October 1995 - April 2000
Ford Motor Credit Company  September 1990 - September 1995

Skills
Risk Management

Education
Siena College   1988 — 1990
Bachelor of Science, Business Administration

Hudson Valley Community College   1986 — 1988
Associates Degree, Accounting

Experience
Bank of America Merchant Services  August 2014 - Present
AT&T  May 2013 - March 2014
Comcast Business Class  October 2012 - May 2013
Bank of America Merchant Services  April 2012 - October 2012
TransFirst  July 2010 - April 2012
Sprint  August 2009 - August 2010
Olmsted National Bank   October 2008 - August 2009
MeriCap Credit Corporation   January 2008 - August 2008
Dave Syverson Truck Center   April 2006 - January 2008
CitiFinancial Auto   March 2004 - April 2006

Skills
Negotiation, Customer Service, Loans, Account Management, Sales Management, Relationship Development, Client Acquisition, Contract Negotiations, Sales Operations, Customer Satisfaction, Training, Customer Acquisition, Telecommunications, E-commerce, Strategic Planning, New Business Development, Solution Selling, Insurance, Cold Calling, Sales Process, Salesforce.com, Marketing Strategy, Strategic Partnerships, Management, Direct Sales, Selling, Sales Presentations, Process Improvement, Marketing, Credit, Financial Analysis, Business Development, B2B, Recruiting, Contract Negotiation, Sales, Team Leadership, Customer Retention, Coaching, Retail, Selling Skills, Team Building, Forecasting, CRM, Business Planning, Call Center, Employee Training, Leadership, Banking, Lead Generation

Education
Colorado State University   2012 — 2014
Master of Arts (M.A.), Organizational Leadership

Dale Carnegie   1989 — 2012

Ashford University   2008 — 2011
Business Management, Organizational Management

Minnesota Bankers Association   2009 — 2009
Principles of Banking, Commercial Lending & Compliance Training

University of Phoenix   2003 — 2004
Business Management

Experience
Santander Consumer USA Inc.  May 2015 - Present
Exeter Finance Corp  March 2011 - March 2015
CitiFinancial Auto   January 2009 - November 2010
Citi Financial Auto  October 2004 - January 2009
CitiFinancial Auto   September 2003 - October 2004
CitiFinancial Auto / Auto One Acceptance Corp.   May 1998 - September 2003

Skills
Credit, Loans, Process Improvement, Leadership, Team Building, Loan Origination, Executive Management, Funding, Management, Coaching, Finance, Portfolio Management, Risk Management

Education
Collin County Community College   1992 — 1994
General Studies

Plano East Senior High School

Experience
Aimia Inc  April 2014 - Present
First Advantage  January 2011 - February 2014
Rasmussen College Online  April 2009 - January 2011
Think Mutual Bank  September 2006 - November 2008
Citifinancial Auto   2004 - 2006
Spherion  2001 - 2004
Southwestern  1996 - 1998

Skills
College Recruiting, Interviewing, Resume Writing, Applicant Tracking..., Hiring, Sourcing, Sales Recruitment, Recruiting, Interviews, Personnel Management, Talent Acquisition, Talent Management, Coaching, Career Development, Leadership, Employee Benefits, Onboarding, Management, Human Resources

Education
Minnesota State University, Moorhead   1995 — 1999
BA, Business Administration

Experience
HealthExpense, Inc.   2015 - Present
The LaSalle Group  2014 - 2015
Matrix Medical Network  November 2010 - 2014
Perficient  May 2007 - November 2010
CitiFinancial Auto   June 2001 - May 2007
EDP Enterprises, Inc.   July 1999 - May 2001
Longview ISD  August 1996 - June 1999

Skills
IT Strategy, Team Building, Process Improvement, Software Development, Agile Methodologies, Project Management, Leadership, Management, SDLC, Outsourcing, Business Intelligence, Logistics Engineering, Healthcare Analytics, Medicare, Mentoring Of Staff, System Deployment, IT Recruitment, IT Management, RFI, RFP, Application Lifecycle..., SOA, Visio, Enterprise Software, Business Process, Team Leadership, Strategy

Education
Stanford University
Pursuing Graduate Studies in Cloud Computing

LeTourneau University   1994 — 1996
Certificate of Education

Providence College   1989 — 1993
BA, Leadership

Experience
Mars Petcare  July 2008 - Present
Citifinancial Auto   January 2006 - June 2008
Drive Time  June 2005 - January 2006
United Auto Credit Corporation  July 2003 - June 2005
Ford Motor Company  January 2001 - June 2003
Ford Motor Company  May 1999 - December 2000
Ford Motor Company  August 1996 - April 1999

Skills
Finance, Management, Financial Analysis, Financial Reporting, Pricing, Cross-functional Team..., Cross Functional Team..., Leadership, Negotiation, Persuasion, Collections, Credit, Credit Analysis, Lines Of Credit, Credit Risk, Consumer Goods, Youth Ministry, Customer Service, Accounting, Team Building, Coaching, Risk Management, Underwriting

Education
Belmont University   1992 — 1996
Bachelor's Degree, Finance, General, 3.4 GPA

Franklin High School

Experience
Veritas Auto Finance LLC   November 2014 - Present
Chrysler Capital  March 2013 - October 2014
Ally Financial Inc.  January 2011 - February 2013
CitiFinancial Auto   March 2008 - December 2010
CitiFinancial Auto   July 2001 - April 2008
Arcadia Financial Ltd  September 1994 - July 2001
Branch Bank and Trust   May 1991 - September 1994
South Carolina National Bank  May 1976 - April 1991
Bank of America  May 1973 - April 1976

Skills
Team Building, Sales Management, New Business Development, Business Development, Strategic Planning, Sales Operations, Coaching, Program Management, Credit, Credit Analysis, Underwriting, Banking, Loans, Account Management, Finance, Credit Risk, Relationship Management, Skip Tracing, Forecasting, Sales, Leadership, Competitive Analysis, Customer Retention, Negotiation, Sales Process, Business Planning, CRM, Automotive, Training, Management, Marketing, B2B, Profit, Strategy, Customer Service, Customer Satisfaction, Financial Services, Consumer Lending, Contract Negotiation, Insurance, Executive Management, Mergers & Acquisitions, Selling, Loan Origination, Performance Management, Risk Management, Loss Mitigation

Education
Limestone College   1972 — 1975
Counseling Psychology

Experience
Ardyss International  2013 - Present
JPMorgan Chase  2012 - 2014
Citifinancial Auto   2005 - 2010

Skills
Critical Thinking, Customer Service, Administrative Work, Oral & Written..., Negotiation, Confidentiality, Loss Mitigation, Leadership, Microsoft Office

Education
Northwood University-Texas
Bachelor of Business Administration (B.B.A.)

Experience
Walmart  August 2013 - Present
Santander Consumer USA  September 2010 - May 2013
CitiFinancial Auto   October 2007 - September 2010
Citi Cards  July 2005 - October 2007
Citigroup Diners Club  March 1999 - May 2005
Citicorp Diners Club  April 1995 - March 1999
Citicorp Diners Club  September 1991 - April 1995
Citicorp Diners Club  March 1987 - September 1991
Citicorp Diners Club  August 1986 - March 1987
Citicorp Diners Club  May 1985 - June 1986

Skills
Insurance, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Banking, Data Entry, PowerPoint, Outlook, Type 35 WPM, Accounting, Account Reconciliation, Access, Lotus Notes, Invoicing, Process Improvement, General Ledger, Training, Risk Management

Education
Oral Roberts University   1982 — 1985
Bachelor of Science (BS), Business Administration

Sterling College   1980 — 1982

Experience
Hyundai Capital America  March 2012 - Present
Hyundai Capital America  January 2011 - February 2012
Alphaworks   February 2009 - December 2010
CitiFinancial Auto   April 2006 - February 2009
Ford Motor Credit Company  April 2002 - April 2006
Ford Motor Credit Company  April 2001 - April 2002
Ford Motor Credit Company  April 2001 - April 2002
Eckerd Drugs  January 1999 - April 2001

Skills
Credit, Pricing, New Business Development, Executive Management, Credit Analysis, Training, Product Management, Sales Operations, Finance, Sales, Sales Management, Management, Loans, Portfolio Management, Sales Process, Forecasting, Customer Retention

Education
Collin County Community College   1998 — 2007
Associate of Applied Science, Business Management

Collin County Community College   1998 — 2005
Management Development Certification, Management

Collin County Community College   1998 — 2005
Human Resource Management Certification, Human Resource

Ford Motor Credit Company   2004 — 2004
Six Sigma Certification Green Belt, Six Sigma

Collin County Community College   1998 — 2003
Quality Management Certification, Management

Experience
Southlake Focus Group  January 2013 - Present
Exeter Finance Corp  November 2014 - Present
ThinkFinance  December 2013 - January 2014
Carlisle & Gallagher Consulting Group  November 2011 - January 2013
CitiFinancial Auto   March 2004 - November 2010
CitiFinancial Auto   May 1999 - March 2004
CitiFinancial Auto   March 1998 - May 1999
CitiFinancial Auto   September 1996 - March 1998
CitiFinancial Auto   March 1996 - September 1996
CitiFinancial Auto   January 1994 - March 1996

Skills
CACS, FISERV, CARLETON, Cognos, AS400, Microsoft Office, 10-key by touch, E-OSCAR, Project Management, Analysis, Training, Financial Risk, Financial Analysis, Leadership, Process Improvement, Management, Mergers, Quality Assurance, Loans, Team Building, Mergers & Acquisitions, Management Consulting, Forecasting, Auditing, Finance, Team Leadership, Risk Management, Policy, Mortgage Lending, Business Analysis, Budgets, Banking, Software Documentation, Access, Corporate Finance, Insurance, Credit, Business Process..., Vendor Management, Servicemen's Civil..., MSP, FDCPA, Truth In Lending TILA, FCRA, Reg Z, Auto Pro, Microsoft Excel, Loss Mitigation, Internal Audit, Financial Services

Education
Ashford University   2010 — 2012
Bachelor of Business Administration (BBA), Business Administration/Management, Finance, 3.88

Experience
FIS  November 2014 - Present
Westlake Financial Services  September 2013 - October 2014
Crescent Bank & Trust  February 2012 - August 2013
GM Financial/AmeriCredit  November 2010 - February 2012
UnitedHealth Group  November 2008 - October 2010
CitiFinancial Auto   January 2007 - June 2008
North Park Lincoln Mercury   October 2005 - December 2006
Ford Motor Credit Company  2004 - 2005
Ford Motor Credit Company  2001 - 2004
Ford Motor Credit Company (Formerly PRIMUS Financial Services)   1994 - 2001

Skills
Credit, Credit Analysis, Finance, Loans, Risk Management, Sales Management, Process Improvement, Sales, Leadership, Portfolio Management, Management, Analysis, Call Centers, Financial Services, Customer Service, CRM, Consumer Lending, Relationship Management, Training, Banking, Commercial Lending, Credit Risk, Financial Risk, Underwriting, Insurance, Accounting, Business Analysis

Education
University of the Incarnate Word   2009 — 2015
B.S. Business Administration

Middle Tennessee State University

Experience
American Eagle Federal Credit Union  March 2011 - Present
CITIFINANCIAL AUTO   June 2002 - September 2010
FAIRLANE CREDIT (division of FORD MOTOR CREDIT COMPANY)   November 2000 - June 2002
ARCADIA FINANCIAL (division of THE ASSOCIATES INCORPORATED)   July 1998 - November 2000
NISSAN MOTOR ACCEPTANCE CORPORATION  July 1991 - July 1998
Guardian Savings Bank  1991 - 1991

Skills
Loans, Credit, Credit Analysis, Finance, Financial Services, Leadership, Management, Analysis, Process Improvement, Training, Sales, Underwriting, Sales Management

Education
Baylor University - Hankamer School of Business   1986 — 1990
BBA, Finance and Real Estate

Willowridge HS   1982 — 1986
High School Diploma

Experience
Scentsy Wickless Candles-Independent Consultant  November 2010 - Present
Nuvell-National Auto Financial   December 2007 - March 2009
CitiFinancial Auto   April 2007 - December 2007
Penton Media  September 2005 - March 2007
Arrow Truck Sales  March 2003 - October 2004
Triad Financial  October 2002 - March 2003
Citigroup  January 2000 - August 2002
Associates Commercial Corporation  1993 - 2000

Education
Bellevue College   1992 — 1993
Business

Tarrant County College

Experience
ARGO  November 2014 - Present
Aviall  March 2011 - November 2014
Mary Kay Inc.  January 2011 - March 2011
Avizion Technologies Group  December 2008 - January 2011
Alliance Data, Inc.   March 2007 - December 2008
Paranet Solutions, Inc.   November 2006 - March 2007
CitiFinancial Auto   October 2005 - November 2006
Impact Innovation  July 2005 - October 2005
Matrix Resources  April 2005 - July 2005
Management Systems Designers, Inc.   January 2005 - April 2005

Skills
SDLC, MS Project, Software Project..., Agile Methodologies, Project Management, ITIL, Cross-functional Team..., Program Management, Waterfall, CMMI, PMO, Scrum, Disaster Recovery, PMP, Data Center, Business Analysis, Vendor Management, SOA, Testing, Software Documentation, Requirements Analysis, Process Improvement, Integration, Management, IT Strategy, Systems Analysis, IT Management, Governance, IT Operations, IT Service Management, Enterprise Architecture, Visio, Project Portfolio..., Software Development, Troubleshooting, SharePoint, Business Process, Business Process..., Project Delivery, Business Intelligence, Resource Management, Information Technology

Education
University of Phoenix   2003 — 2005
BS Business/eBusiness, Business, eBusiness, eCommerce, IT

University of North Texas   1988 — 1992
Bachelor of Science (B.S.), Business Computer Information Systems

Collin County Community College   1986 — 1990

Experience
Citi - OneMain Financial   November 2012 - Present
Citi - Oper and Technology   January 2009 - November 2012
CitiFinancial Auto   January 2007 - December 2008
ARGO Data Resource Corporation  July 2002 - January 2007
HNC (Fair Isaac)   2001 - 2002
Computer Sciences Corporation  1996 - 2001
CSC  1996 - 2001

Skills
Business Intelligence, Management, Vendor Management, Product Marketing, Business Analysis, Product Development, Banking, SDLC, Risk Management, Financial Services, Requirements Analysis, Strategy, Analytics, Integration, Process Improvement, Business Process..., Requirements Gathering, CRM, Project Portfolio..., Agile Methodologies, Executive Management, Analysis, Software Development, Software Project..., IT Strategy, Program Management, Business Process, Leadership, Credit Cards, Product Management, Business Requirements, Business Transformation, Change Management, Cross-functional Team..., Management Consulting, Enterprise Architecture, PMP, PMO

Education
Wayne State University   1980 — 1981
MBA

Bowling Green State University   1972 — 1976
B.S.

Experience
CitiFinancial Auto   February 2008 - Present
Specialized Loan Servicing  May 2007 - 2008
Cbeyond Communication   March 2007 - May 2007
Centrix Financial  April 2001 - March 2007

Education
Metropolitan State University of Denver   2001 — 2006

Experience
Children's Medical Center Dallas  December 2007 - October 2010
CitiFinancial Auto   2002 - 2007
Blockbuster, Inc.   2000 - 2002
Project Management Services Inc.  1999 - 2000
Electronic Data Systems (EDS)   1998 - 1999
Raytheon (formerly TI Defense Systems   1995 - 1998

Skills
Program Management, PMO, PMP, Budgeting, Planning, Mentoring, Testing, Process Improvement, SDLC, Governance, Business Alignment, IT Governance, Process Engineering, Vendor Management, Team Building, Outsourcing, Customer Relations, Integration, Problem Solving, Coaching, Portfolio Management, Project Portfolio..., Business Process..., Project Planning, Team Leadership, Management, Budgets, SAP, Project Management, Leadership, Start-ups, Visio, Training, Customer Service, Business Analysis, MS Project, Change Management, Business Process, Business Intelligence, Requirements Analysis, Six Sigma, Software Documentation, IT Strategy, Cross-functional Team..., CRM

Education
Dallas Baptist University   1987 — 1991
MBA, Management

Experience
Edward Jones  2008 - Present
Citifinancial Auto   2005 - 2008

Skills
Credit, Credit Analysis, Banking, Portfolio Management, Retail Banking, Relationship Management, Consumer Lending, Investments, Underwriting, Finance, Wealth Management, Risk Management, Sales, Sales Management, Commercial Lending, Financial Analysis, Series 63, Insurance, Financial Modeling, Alternative Investments

Education
Colorado Technical University   2006 — 2008
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law

James Madison University   1995 — 1997
Bachelor's degree, Finance, General

Virginia Polytechnic Institute and State University   1988 — 1990
Associate's degree, Agricultural Business and Management

Experience
GM Financial  December 2013 - Present
GM Financial  November 2010 - December 2013
CitiFinancial Auto   March 1999 - January 2009
Citifinancial Auto Division   1999 - 2008
CitiFinancial Auto/ Citigroup  1999 - 2008
Citigroup  1999 - 2008

Skills
Leadership, Management, Sales, Automotive, Credit, Loans, Credit Analysis, Relationship Management, Underwriting, Sales Management, Sales Process, Investments, Credit Risk, Portfolio Management, Consumer Lending

Education
Lamar University

Experience
Federal Financial Services, inc   October 2012 - Present
Tidewater Motor Credit   2010 - Present
Citifinancial Auto   August 1994 - August 2010

Skills
Sales, Credit, Loans, Underwriting, Coaching, Fundraising, Credit Analysis, Sales Management, Sales Process, Account Management, Relationship Management, New Business Development, Credit Risk, Customer Service, Consumer Lending, Loan Origination, Finance, Marketing Strategy, Negotiation, Banking, Mortgage Lending, Portfolio Management, Strategic Planning, Marketing

Education
Florida Atlantic University

Experience
7-Eleven  February 2010 - Present
7-Eleven  2008 - July 2011
Analysts International  April 2008 - February 2010
Analysts International  2008 - February 2010
CitiFinancial Auto   1993 - 2008
Citigroup  June 2005 - September 2006
Citigroup  August 2000 - May 2005
Citigroup  December 1996 - August 2000
Citigroup  October 1993 - November 1996
Whirlpool Corporation  June 1989 - October 1993

Skills
Development Management, Business Requirements, DB2, Systems Analysis, Project Management, Budgeting, IT Strategy, IT Operations, IT Governance, PMP, Program Management, Project Planning, Requirements Analysis

Education
Andrews University   1984 — 1987
Bachelor of Arts (BA), Economics

Illinois Valley Community College   1982 — 1983

Experience
YTI Career Institute  August 2008 - August 2012
JFC Global  January 2008 - August 2008
CitiFinancial Auto   2006 - 2008
Medstar Television/Forensic Files   2005 - 2005

Skills
Public Speaking, Business Relationship..., Sales, Customer Service, Employee Relations, Motivational Speaking, Microsoft Office, Recruiting, Leadership Development, Public Relations, Account Management, Human Resources, Interviews

Education
Cabrini College   2010 — 2012
Mathematics, Mathematics, 3.85

Kutztown University of Pennsylvania   2001 — 2005
Bachelor's degree, Media/Business

Experience
Santander Consumer USA Inc.  August 2015 - Present
Santander Consumer USA Inc.  September 2010 - August 2015
CitiFinancial  January 2008 - November 2010
Citifinancial Auto   September 2003 - December 2007
Arcadia Financial  June 2000 - September 2003
Arcadia Financial  October 1996 - June 2000

Skills
Credit, Risk Management, Strategic Planning, Loss Mitigation, Portfolio Management, Underwriting, Loans, Team Building, Skip Tracing, Call Centers, Process Improvement, Operations Management, Customer Satisfaction, Customer Service, Credit Analysis, Credit Risk, Loan Servicing, Banking, Credit Cards, Finance, Consumer Lending, Executive Management, Relationship Management, Loan Origination, Financial Services, Mortgage Lending, Mortgage Banking, Commercial Lending, Financial Risk, Financial Analysis, Residential Mortgages, Bankruptcy, Commercial Banking, Insurance, Refinance, Retail Banking, Vendor Management

Education
North Hennepin Community College   1992 — 1996

Experience
Public Service Credit Union  April 2015 - Present
Public Service Credit Union  2013 - April 2015
Fifth Third Bank  January 2012 - January 2013
Citifinancial Auto   October 2003 - September 2010
Citifinancial Auto   October 2003 - September 2010
Citigroup, Centennial, CO   October 2003 - September 2010
Centrix  October 2001 - August 2002
Key Auto Finance  April 2001 - June 2002
World Fuel Services  June 2001 - October 2001
Key Auto finance  April 2000 - June 2001

Skills
Credit, Finance, Management, Customer Service, Sales, Training, Underwriting, Loans, Consumer Lending, Account Management, Banking, Risk Management, Team Building, Negotiation, Portfolio Management, Relationship Management, Analysis, Marketing, Sales Operations, Strategic Planning, Financial Analysis, Credit Analysis, Accounts Receivable, Leadership, Insurance, Forecasting, Accounting, Process Improvement, Business Planning, Credit Risk

Education
American Institute of Banking
work, finance and banking

Community College of Aurora
work, Accounting

Okaloosa Walton Junior College
work, English, Chemistry, Science

Experience
Humana  September 2012 - Present
Kanawha Marketing Group , A Humana Company   July 2009 - September 2012
The Hartford  August 2008 - June 2009
Citifinancial Auto   April 1996 - April 2008

Skills
Underwriting, Relationship Management, Account Management, Sales Management, Sales, Life Insurance, New Business Development, Loans, Financial Analysis, Fixed Annuities, Risk Management, Disability Insurance, Credit Analysis, Health Insurance, Term Life Insurance, Finance, Customer Retention, Insurance, Customer Service, Credit, Training, Management

Education
Clemson University   1982 — 1987
B.S., Financial Management

Experience
North County Credit Union   August 2008 - Present
CitiFinancial Auto   October 2007 - April 2008
Arcadia Financial Auto   2000 - 2008
Mossy Nissan  July 2007 - October 2007
CitiFinancial Auto   September 2000 - July 2007

Skills
Loans, Negotiation, Sales, Sales Operations, Credit, Credit Analysis, Banking, Finance, Consumer Lending, Sales Management, Business Development, Account Management, Financial Analysis, New Business Development, Investments, Real Estate, Relationship Management

Education
Glendale Community College   1978 — 1980
n/a, Business

Experience
InterLinc Mortgage Services, LLC  February 2014 - Present
Acopia Capital Group  August 2011 - January 2014
Acopia Capital Group  December 2008 - March 2011
Citifinancial Auto   March 2007 - April 2008
United Financial Mortgage  June 2004 - January 2007
CNA Insurance  November 1999 - April 2004

Skills
Mortgage Lending, Loans, Customer Service, Sales, Underwriting, Banking

Education
Austin Peay State University   1996 — 1999
BBA, Management

Volunteer State Community College
Associate

Davidson Academy High School or equivalent

Experience
Regional Acceptance Corporation  August 2014 - Present
Safety-Kleen  December 2008 - July 2014
Nuvell Credit Co   November 2006 - November 2008
Wells Fargo Home Mortgage  April 2005 - June 2006
CitiFinancial Auto   April 1996 - March 2005

Skills
Credit, Sales Management, Account Management, Team Building, Underwriting, New Business Development, Banking, Loans, Customer Satisfaction, Finance, Profit, Sales Operations, Salesforce.com, Microsoft CRM, Management, Leadership, Business Development

Education
American River College

Experience
Citi  December 2013 - Present
Citi  September 2012 - December 2013
Citi Group  January 2009 - September 2012
CitiFinancial  2008 - 2009
CitiFinancial Auto   2005 - 2008
Citi Cards  2002 - 2005

Skills
Risk Management, Analysis, Credit, Access, Management, Forecasting, Leadership, Portfolio Management, Financial Modeling, Loans, Mortgage Lending, Software Documentation

Education
West Texas A&M University   2006 — 2009
BA, Business

Cypress College   1997 — 1999
AA, Art

Experience
Supreme Lending  April 2014 - Present
Oak Mortgage Group  January 2014 - April 2014
Great Western Financial Services, Inc.   October 2011 - November 2013
JBishop CPA   January 2010 - April 2011
StratifiPartners   March 2009 - September 2009
Resources Global  October 2008 - March 2009
Lending.com  April 2007 - March 2008
PrimeLending A PlainsCapital Company  July 2004 - April 2007
CitiFinancial Auto   July 2001 - April 2003
Centex Home Equity Corporation  July 2000 - July 2001

Skills
Accounting, Finance, Auditing, Internal Audit, General Ledger, Internal Controls, Mergers & Acquisitions, Financial Statements, CPA, Process Improvement, Payroll, Account Reconciliation, Management, Loans, Treasury Management, Mortgage Banking, Regulatory Reporting, Policies and Procedures, Cash Management, Accounts Payable, Accounts Receivable, Controllers, Financial Audits, External Audit, Internal & External..., Warehouse Lending, Payroll Processing

Education
The University of Texas at Dallas   1991 — 1993
Bachelor of Science, Accounting

Dallas County Community College   1990 — 1991
Accounting

Texas Tech University   1989 — 1990
Accounting

Experience
PAR North America  September 2008 - Present
HSBC Auto Finance  October 2006 - September 2008
CitiFinancial Auto   February 1993 - October 2006
GMAC  June 1989 - February 1993

Skills
Automotive, Vehicles, Operations Management, New Business Development, Forecasting, Team Building, Automobile, Purchasing, Marketing, Customer Satisfaction, Automotive Aftermarket, Process Improvement, Banking, Finance, Sales Process, Sales Management, Credit Analysis, Credit, Customer Retention, Customer Service, Strategic Planning, Risk Management, Fleet Management, Executive Management

Education
North Dakota State University   1984 — 1989
B.S., Business Administration

Experience
Ally Financial Inc.  July 2012 - Present
Baton Rouge Telco Federal Credit Union  June 2009 - July 2012
Citifinancial Auto   September 2003 - December 2008

Skills
Indirect Auto Lending, Dealer Relationship..., Underwriting, Management, Risk Management, Relationship Management, Credit Risk, Credit Analysis, Consumer Lending, Credit, Finance, Financial Services

Education
Louisiana Tech University
Bachelor's, Finance

Experience
Sierra Auto Finance LLC  July 2013 - August 2014
Sierra Auto Finance LLC  February 2013 - July 2013
GM Financial/AmeriCredit  May 2011 - February 2013
Santander Consumer USA Inc.  September 2010 - May 2011
CitiFinancial Auto   July 2006 - September 2010
CitiFinancial Auto   July 2004 - July 2006
Capital One Auto Finance  May 2003 - July 2004
Capital One Auto Finance  July 2000 - May 2003
The Republic Group  July 1999 - July 2000
Kemper Specialty  November 1994 - May 1999

Skills
Credit, Risk Management, Loans, Financial Risk, Finance, Underwriting, Insurance, Loan Origination, Credit Risk, Funding, Loan Servicing, Consumer Lending, Relationship Management, Operational Risk..., Financial Services, Loss Mitigation, Credit Analysis, Call Centers, Portfolio Management, Banking, Analysis, Internal Audit, Auditing, Leadership, Management, Mortgage Lending, Strategy, Mergers & Acquisitions, Financial Analysis, Internal Controls, Executive Management

Education
Sinton High School   1982 — 1986

Del Mar College

Experience
Ally Financial  May 2014 - Present
Nicholas Financial, Inc.   March 2011 - January 2014
CitiFinancial Auto   December 2001 - September 2010
CitiFinancial Auto   December 2001 - September 2010
CitiFinancial Auto   December 2001 - January 2009
Wells Fargo Acceptance   October 1998 - December 2001
Wells Fargo  August 1997 - November 2001
WFS Acceptance   December 1995 - September 1998
SunStar Acceptance   April 1993 - September 1995
Fidelity Financial Services  September 1985 - March 1993

Skills
Marketing, Banking, Policy, Relationship Management, Loans, Portfolio Management, Credit Analysis, Sales, Finance, Risk Management, Management, Sales Management, Customer Service, Credit, Loan Origination, Customer Retention, Loan Servicing, Automotive, Analysis, Retail Banking

Education
Brodhead High SchoolMadison Area Technical CollegeIndiana Real Estate

Madison Area Technical College
Bus. Law

Experience
American Mortgage & Equity Consultants, Inc. NMLS #150953   May 2015 - Present
Prospect Mortgage, LLC  July 2014 - May 2015
Nations Reliable Lending, LLC  November 2013 - July 2014
Prospect Mortgage, LLC  August 2012 - July 2013
Wintrust Mortgage Corporation  August 2011 - August 2012
Wells Fargo  October 2010 - April 2011
Principle Mortgage Group   March 2009 - October 2010
Citifinancial Auto   June 2006 - March 2009
Citigroup  February 2005 - June 2006
GMAC  July 2001 - September 2003

Skills
Mortgage Underwriting, First Time Home Buyers, Banking, Customer Service, Loan Origination, Mortgage Lending, Refinance, Residential Mortgages, FHA, Mortgage Banking, Credit, Underwriting, Loans, Credit Analysis, VA loans, USDA, FHA financing, Investment Properties, Government Loans, Certified Mortgage..., FHA Financing, VA Loans

Education
Art Institute of Pittsburgh
Interior Design

Experience
The Outsource Group  January 2012 - Present
Spherion  August 2011 - November 2011
Regional Finance  December 2010 - May 2011
GMAC/Semperian  August 2009 - December 2009
CitiFinancial Auto   March 2007 - June 2009
CitiFinancial Auto   March 2007 - April 2009
EquiFirst Corp  November 2006 - February 2007
RSC Rentals   July 2006 - November 2006
Allied Interstate  September 2005 - June 2006
Swisher Hygiene  April 2002 - August 2005

Skills
Skip Tracing, Call Center, Predictive Dialers, Negotiation, Customer Service, Excel, Word, Microsoft Office, Outlook, Accounts Receivable, Compliance, Credit, Problem Solving, Customer Relations, Mentoring, Research, Windows, Coaching, Access, Accounting, Credit Risk, Inventory Management, Teamwork, Public Speaking, Team Building, Time Management, Microsoft Word, Microsoft Excel, Call Centers, Risk Management, Data Entry, Insurance, Administration

Education
Central Piedmont Community College   1990 — 1992
Business Administration

Experience
US Small Business Administration  June 2009 - Present
SBA  2009 - Present
Rotary Club of Fair Oaks   2006 - 2010
700 Credit   March 2008 - June 2009
CitiFinancial Auto   October 1994 - April 2007

Skills
Policy, Credit Analysis, Portfolio Management, Budgets, Mortgage Lending, Credit Risk, Credit, Accounting, Customer Service, Team Building, Loans, Underwriting, Management, Commercial Lending, Consumer Lending, Banking, Small Business Lending

Education
California State University-Chico   1980 — 1984
BA, Finance/Economics

Experience
Cognizant Technology Solutions  October 2014 - Present
Distributed Research Experiences for Undergraduates   May 2013 - August 2013
CitiFinancial Auto   April 2009 - May 2010
Central Piedmont Community College  August 2008 - May 2009

Skills
Java, HTML, JavaScript, C++, C, Windows, MySQL, PHP, CSS, SQL, jQuery, C#, XML, ASP.NET, AJAX, Microsoft SQL Server

Education
University of North Carolina at Charlotte   2010 — 2013
Bachelor's Degree in Software Information System, Web Developer

Escuela Superior Politécnica del Litoral
Bachelor's degree, Computer Science

Experience
Municiple Credit Union   2009 - 2014
CITIFINANCIAL AUTO   June 2003 - November 2007

Skills
Microsoft Office, Microsoft Excel, Loans, Credit Analysis, Credit Risk, Banking, Credit, Commercial Lending, Financial Analysis

Education
Florida Metropolitan University   1999 — 2002
Bachelor of Science (B.A.Sc.), Criminology, 3.90

Columbus Technical College   1991 — 1993
Associate's degree, BOOKKKEEPING AND ACCOUNTING, 4.0

Experience
BMSCAT   2011 - 2015
Cottonwood Financial  2009 - 2010
Citifinancial Auto   2006 - 2010

Skills
Management, Credit, Risk Management, Customer Service, Financial Services, Team Building, Finance, Financial Analysis, Credit Risk

Education
Cerritos College   1989 — 1992
Culinary Arts Certificate, Culinary Arts/Chef Training and small businesses

Experience
COKeM International  April 2014 - Present
Cargill  September 2006 - April 2014
CitiFinancial Auto   June 2002 - September 2006
Lurie Besikof Lapidus & Company, LLP   January 2000 - June 2002

Skills
Financial Reporting, Internal Controls, Accounting, General Ledger, Financial Analysis, GAAP, Forecasting, JD Edwards, Budgets, Account Reconciliation, Microsoft Excel, Analysis, Variance Analysis, Financial Accounting, US GAAP

Education
Minnesota State University, Mankato   1997 — 1999
Bachelor of Science (B.S.), Accounting

St. Cloud State University   1994 — 1997

Experience
J C Lewis Ford   March 2015 - Present
Savannah Professional Maintenance   2010 - Present
Road Auto Finance   2012 - 2014
Citifinancial Auto   2005 - 2010
Suntrust Bank  1980 - 2003

Skills
Sales, Sales Management, Customer Satisfaction, Marketing, New Business Development

Education
Armstrong Atlantic State University

Experience
The American Publishing Co.   Auto Claims ProcessorVan Wagenen FInancial2007 - 2010
CitiFinancial Auto   2001 - 2006

Skills
Telecommunications, Call Centers, Unified Communications, Avaya, Customer Service, Telephony, SIP, Contact Centers, IP, IVR, Microsoft Office, Team Leadership, Customer Experience

Education
Saint Paul College-A Community and Technical College   2007 — 2007

Brown College   1994 — 1996
Media, Art, Marketing, Advertising and Design

Experience
Centers for Medicare & Medicaid Services  June 2015 - Present
DRX - A Subsidiary of Connecture  March 2014 - May 2015
Telligen  September 2013 - March 2014
DRX  January 2011 - September 2013
DRX  January 2008 - January 2011
CitiFinancial Auto   September 2006 - February 2008

Skills
Requirements Analysis, Microsoft Office, Change Management, Research, Data Analysis, project management, Agile Project Management, Help Desk Management, Documentation, Requirements Gathering, Customer Service, PMP, Medicare Part D, Project Management, Software Documentation, Product Management, SaaS, Agile Methodologies, SDLC, Program Management, Business Analysis

Education
University of Maryland University College   2012 — 2015
Master of Science (MS), Information Technology Project Management

Goucher College   2000 — 2004
B.A., Psychology

Experience
Aon Hewitt  June 2013 - Present
Aon Hewitt  February 2012 - June 2013
CNL Group Services   August 2011 - February 2012
Citifinancial Auto   October 2005 - February 2009
Citifinancial Auto   June 2005 - October 2005
Arcadia Financial Ltd  September 2002 - December 2004

Skills
Loans

Education
DeVry University   2010 — 2011
B.S., CIS: Database Management

DeVry University   2009 — 2010
A.S., Graphic Design

Experience
ServiceLink  2008 - 2011
Americredit  May 2006 - June 2008
Citifinancial Auto   January 2005 - May 2006
Countrywide Mortgage, Option One Mortgage, Ameriquest Mortgage   July 2001 - January 2005

Skills
Loans, Credit, Mortgage Lending, Underwriting, Financial Services, FHA, Banking, Sales, Customer Service, Credit Analysis

Education
Ferris State University   1990 — 1994
Bachelor of Science, International Business

Ferris State University

Experience
Capella University  November 2008 - Present
Allstate  January 2006 - November 2008
Citifinancial Auto   January 2000 - January 2006

Education
Capella University   2009 — 2013
Master of Business Administration (MBA), Finance

Ripon College   1993 — 1997
Bachelor's degree, Business/Managerial Economics

Experience
Sierra Auto Finance LLC  April 2013 - Present
CitiFinancial Auto   July 2004 - August 2008
Capital One Auto Finance  February 2001 - June 2004

Education
North Lake College
Mortgage Banking

Experience
Santander Consumer USA Inc.  September 2010 - Present
CITIFINANCIAL AUTO   January 2004 - September 2010

Skills
Customer Service, Project Management, Sales

Education
Aims Community College
A.S

Aims Community College
A.S., Pre-med

Aims Community College
Associate of Science (A.S.), Pre-Medicine/Pre-Medical Studies