CITIFINANCIAL RETAIL SERVICES
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CITIFINANCIAL RETAIL SERVICES Employees
Employee
Years
Job
Industry
Dawn Cowan Dawn Cowan's CITIFINANCIAL RETAIL SERVICES Experience 2001 - 2002
Job Enrollment Representative at University of Phoenix
Industry Higher Education
Experience
University of Phoenix July 2005 - Present
Broadzone 2002 - 2005
Citifinancial Retail Services 2001 - 2002
Cowan Construction 1992 - 1998
Skills
Admissions, Adult Education, Academic Advising, Distance Learning, Student Affairs, Higher Education, Student Financial Aid, Resume Writing, Communication Skills, Retaining Customers, Microsoft Word, Outlook, PowerPoint, Access, Visio, MS Project, Database Design, Technical Writing, Team Leadership, Sales & Marketing..., Customer Service, Troubleshooting, Management, Program Management, Leadership, Marketing
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Information Technology, Database Administration
University of Phoenix 2007 — 2009
Associate of Arts in Business
Rocky Mountain College of Art and Design
Commercial Art
Elgin Community College
Art, English, Speech
University of Phoenix July 2005 - Present
Broadzone 2002 - 2005
Citifinancial Retail Services 2001 - 2002
Cowan Construction 1992 - 1998
Skills
Admissions, Adult Education, Academic Advising, Distance Learning, Student Affairs, Higher Education, Student Financial Aid, Resume Writing, Communication Skills, Retaining Customers, Microsoft Word, Outlook, PowerPoint, Access, Visio, MS Project, Database Design, Technical Writing, Team Leadership, Sales & Marketing..., Customer Service, Troubleshooting, Management, Program Management, Leadership, Marketing
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Information Technology, Database Administration
University of Phoenix 2007 — 2009
Associate of Arts in Business
Rocky Mountain College of Art and Design
Commercial Art
Elgin Community College
Art, English, Speech
Cathy Printz Cathy Printz's CITIFINANCIAL RETAIL SERVICES Experience February 2002 - November 2002
Job Sr. Ent Compliance Program Manager at Bank of America
Industry Financial Services
Experience
Bank of America July 2014 - Present
Bank of America April 2011 - July 2014
CitiFinancial / CitiFinancial Auto September 2005 - April 2011
Citicards June 2004 - September 2005
CitiFinancial November 2002 - June 2004
CitiFinancial Retail Services February 2002 - November 2002
Freddie Mac June 2001 - February 2002
Chevy Chase Bank February 1999 - February 2001
Chevy Chase Bank February 1992 - January 1999
Skills
Regulations, Project Management, Auditing, AML, Dodd-Frank, Financial Risk, Operational Risk..., Banking, Risk Management, OFAC, Bank Secrecy Act, Enterprise Risk..., Credit, KYC, Operational Risk, Credit Risk, Loans, Contracts, USA PATRIOT Act, Financial Regulation, Anti Money Laundering, Credit Cards, Mortgage Lending, Consumer Lending, Business Continuity, Commercial Banking, Sanction, Business Process...
Education
MOUNT SAINT MARY UNIVERSITY 2006 — 2010
Graduate degree (MBA); B.S, Business Administration
Mount St. Mary's University 1999 — 2000
Bachelor's, Business
Frederick Community College 1994 — 1999
Associates, Business
Bank of America July 2014 - Present
Bank of America April 2011 - July 2014
CitiFinancial / CitiFinancial Auto September 2005 - April 2011
Citicards June 2004 - September 2005
CitiFinancial November 2002 - June 2004
CitiFinancial Retail Services February 2002 - November 2002
Freddie Mac June 2001 - February 2002
Chevy Chase Bank February 1999 - February 2001
Chevy Chase Bank February 1992 - January 1999
Skills
Regulations, Project Management, Auditing, AML, Dodd-Frank, Financial Risk, Operational Risk..., Banking, Risk Management, OFAC, Bank Secrecy Act, Enterprise Risk..., Credit, KYC, Operational Risk, Credit Risk, Loans, Contracts, USA PATRIOT Act, Financial Regulation, Anti Money Laundering, Credit Cards, Mortgage Lending, Consumer Lending, Business Continuity, Commercial Banking, Sanction, Business Process...
Education
MOUNT SAINT MARY UNIVERSITY 2006 — 2010
Graduate degree (MBA); B.S, Business Administration
Mount St. Mary's University 1999 — 2000
Bachelor's, Business
Frederick Community College 1994 — 1999
Associates, Business
Dustin Rich Dustin Rich's CITIFINANCIAL RETAIL SERVICES Experience January 2001 - January 2008
Job Senior Supervisor/Team Leader at PayPal
Industry Banking
Experience
PayPal May 2011 - Present
JPMorgan Chase January 2009 - May 2011
Citi Mortgage 2008 - 2008 May 2008 - December 2008
CITIFINANCIAL RETAIL SERVICES January 2001 - January 2008
CitiFinacial May 2003 - June 2006
CitiFinacial January 2001 - January 2003
Associates Capital Bank January 2000 - January 2001
UNITED STATES AIR FORCE January 1995 - January 1999
Skills
Process Engineering, Telephone Skills, Analysis, Coaching, Retail, Leadership, Process Improvement, Management, Training, Team Management, Team Leadership, Accounting, Call Centers, Customer Experience, Negotiation
Education
Idaho State University 2000 — 2009
University of Phoenix 2004 — 2007
B.B.A., Business
University of Phoenix 2004 — 2007
Bachelor, Business Administration
Boise State University 1994 — 2006
PayPal May 2011 - Present
JPMorgan Chase January 2009 - May 2011
Citi Mortgage 2008 - 2008 May 2008 - December 2008
CITIFINANCIAL RETAIL SERVICES January 2001 - January 2008
CitiFinacial May 2003 - June 2006
CitiFinacial January 2001 - January 2003
Associates Capital Bank January 2000 - January 2001
UNITED STATES AIR FORCE January 1995 - January 1999
Skills
Process Engineering, Telephone Skills, Analysis, Coaching, Retail, Leadership, Process Improvement, Management, Training, Team Management, Team Leadership, Accounting, Call Centers, Customer Experience, Negotiation
Education
Idaho State University 2000 — 2009
University of Phoenix 2004 — 2007
B.B.A., Business
University of Phoenix 2004 — 2007
Bachelor, Business Administration
Boise State University 1994 — 2006
Brian Baynit Brian Baynit's CITIFINANCIAL RETAIL SERVICES Experience February 2010 - May 2011
Job Site Manager, Fraud and Investigation Services at Bank of Montreal
Industry Financial Services
Experience
Bank of Montreal November 2013 - July 2015
Bank of Montreal May 2011 - November 2013
Citifinancial Retail Services February 2010 - May 2011
CitiFinancial December 2007 - May 2011
Extreme Team November 2006 - May 2007
CitiFinancial January 2005 - October 2006
CitiFinancial January 2004 - December 2004
Education
Lafayette Senior School
High school Diploma
Humber College
Accounting and Economics
Bank of Montreal November 2013 - July 2015
Bank of Montreal May 2011 - November 2013
Citifinancial Retail Services February 2010 - May 2011
CitiFinancial December 2007 - May 2011
Extreme Team November 2006 - May 2007
CitiFinancial January 2005 - October 2006
CitiFinancial January 2004 - December 2004
Education
Lafayette Senior School
High school Diploma
Humber College
Accounting and Economics
Shera Kalish - MBA, PMP, CSM, PMI-ACP Shera Kalish - MBA, PMP, CSM, PMI-ACP's CITIFINANCIAL RETAIL SERVICES Experience 2002 - 2003
Job Director of Program Management
Industry Information Technology and Services
Experience
GoDaddy August 2010 - Present
Mphasis April 2003 - August 2010
Citifinancial Retail Services 2002 - 2003
AIBT 2000 - 2002
Skills
PMP, ITIL, Certified ScrumMaster, SDLC, Business Analysis, Requirements Analysis, Project Management, Program Management, Requirements Gathering, Agile Project Management, Project Portfolio..., Visio, Agile Methodologies, Software Project..., SharePoint, PMI-ACP, Software Development, Vendor Management, XML, Business Intelligence, Management, Integration, Waterfall, Enterprise Architecture, MS Project, Portfolio Management, PMO, Project Planning, IT Strategy, Business Requirements, Business Process, Scrum, Stress Management
Education
University of Phoenix 2004 — 2006
MBA, MBA
Metropolitan State College of Denver 1999 — 2003
BS Business Administration, Management
GoDaddy August 2010 - Present
Mphasis April 2003 - August 2010
Citifinancial Retail Services 2002 - 2003
AIBT 2000 - 2002
Skills
PMP, ITIL, Certified ScrumMaster, SDLC, Business Analysis, Requirements Analysis, Project Management, Program Management, Requirements Gathering, Agile Project Management, Project Portfolio..., Visio, Agile Methodologies, Software Project..., SharePoint, PMI-ACP, Software Development, Vendor Management, XML, Business Intelligence, Management, Integration, Waterfall, Enterprise Architecture, MS Project, Portfolio Management, PMO, Project Planning, IT Strategy, Business Requirements, Business Process, Scrum, Stress Management
Education
University of Phoenix 2004 — 2006
MBA, MBA
Metropolitan State College of Denver 1999 — 2003
BS Business Administration, Management
Walt Pletcher Walt Pletcher's CITIFINANCIAL RETAIL SERVICES Experience February 2000 - August 2003
Job Principle Business Analyst at ViPS
Industry Hospital & Health Care
Experience
ViPS - A General Dynamics Company April 2012 - Present
Nationwide Better Health October 2006 - October 2011
Nationwide Better Health August 2004 - October 2006
CitiFinancial Retail Services February 2000 - August 2003
Citifinancial Retail Services November 1998 - February 2000
Skills
Process Improvement, Strategic Planning, Customer Service, Change Management, Outsourcing, Cost Reduction, Workforce Planning, Expense Control, Vendor Relations, Cost Analysis, Problem Solving, Six Sigma, Product Management, Process Engineering, Business Analysis, Data Analysis, Product Development, Budgeting, Coaching, Customer Relations, Planning, Analysis, Requirements Analysis, Team Building, Contract Management, Process Development, Documentation, Health, Compliance, Healthcare, Access, Visio, Inventory Management, Healthcare Management, SDLC, Healthcare IT, Administration, Software Documentation, Leadership, Risk Management, Training, Budgets, Requirements Gathering, Business Development, Vendor Management, Databases, Healthcare Information..., Project Planning, Cross-functional Team..., Process Simulation
Education
St. Mary's College of Maryland 1987 — 1991
BA, Economics
ViPS - A General Dynamics Company April 2012 - Present
Nationwide Better Health October 2006 - October 2011
Nationwide Better Health August 2004 - October 2006
CitiFinancial Retail Services February 2000 - August 2003
Citifinancial Retail Services November 1998 - February 2000
Skills
Process Improvement, Strategic Planning, Customer Service, Change Management, Outsourcing, Cost Reduction, Workforce Planning, Expense Control, Vendor Relations, Cost Analysis, Problem Solving, Six Sigma, Product Management, Process Engineering, Business Analysis, Data Analysis, Product Development, Budgeting, Coaching, Customer Relations, Planning, Analysis, Requirements Analysis, Team Building, Contract Management, Process Development, Documentation, Health, Compliance, Healthcare, Access, Visio, Inventory Management, Healthcare Management, SDLC, Healthcare IT, Administration, Software Documentation, Leadership, Risk Management, Training, Budgets, Requirements Gathering, Business Development, Vendor Management, Databases, Healthcare Information..., Project Planning, Cross-functional Team..., Process Simulation
Education
St. Mary's College of Maryland 1987 — 1991
BA, Economics
Hart Coleman Hart Coleman's CITIFINANCIAL RETAIL SERVICES Experience June 1999 - July 2002
Job Loan Officer II, Crescent Bank & Trust Co.
Industry Automotive
Experience
Crescent Bank & Trust December 2014 - Present
Global Lending Services LLC January 2014 - December 2014
Citizens Bank January 2010 - December 2013
Christiana High School 2011 - 2013
WELLS FARGO AUTO FINANCE January 2007 - August 2008
WELLS FARGO AUTO FINANCE February 2006 - December 2006
WELLS FARGO AUTO FINANCE February 2004 - January 2006
WELLS FARGO AUTO FINANCE August 2002 - January 2004
CITIFINANCIAL RETAIL SERVICES June 1999 - July 2002
CITIFINANCIAL RETAIL SERVICES October 1993 - May 1999
Skills
Team Building, Customer Relations, Market Research, Analytics, Credit, Analysis, Banking, Business Development, CRM, Call Centers, Coaching, Competitive Analysis, Credit Analysis, Customer Service, Finance, Financial Analysis, Leadership, Loans, Management, Marketing, New Business Development, Portfolio Management, Risk Management, Sales, Sales Management, Sales Operations, Strategic Planning, Strategy, Training, Underwriting
Education
Wesley College 2005 — 2007
MBA, Business Administration
Carnegie Mellon University 1984 — 1988
BS, Managerial Economics
Crescent Bank & Trust December 2014 - Present
Global Lending Services LLC January 2014 - December 2014
Citizens Bank January 2010 - December 2013
Christiana High School 2011 - 2013
WELLS FARGO AUTO FINANCE January 2007 - August 2008
WELLS FARGO AUTO FINANCE February 2006 - December 2006
WELLS FARGO AUTO FINANCE February 2004 - January 2006
WELLS FARGO AUTO FINANCE August 2002 - January 2004
CITIFINANCIAL RETAIL SERVICES June 1999 - July 2002
CITIFINANCIAL RETAIL SERVICES October 1993 - May 1999
Skills
Team Building, Customer Relations, Market Research, Analytics, Credit, Analysis, Banking, Business Development, CRM, Call Centers, Coaching, Competitive Analysis, Credit Analysis, Customer Service, Finance, Financial Analysis, Leadership, Loans, Management, Marketing, New Business Development, Portfolio Management, Risk Management, Sales, Sales Management, Sales Operations, Strategic Planning, Strategy, Training, Underwriting
Education
Wesley College 2005 — 2007
MBA, Business Administration
Carnegie Mellon University 1984 — 1988
BS, Managerial Economics
Christina Good Christina Good's CITIFINANCIAL RETAIL SERVICES Experience 2006 - 2011
Job Property Manager at Caliber Companies
Industry Real Estate
Experience
Caliber Companies 2015 - Present
Regus 2014 - 2015
The Golba Group 2011 - 2014
CitiFinancial Retail Services 2006 - 2011
Skills
Sales, Customer Service, Real Estate, Investment Properties, Sellers, Marketing, Property Management, Leases, Microsoft Office, Referrals, Negotiation, Real Estate Transactions, Lease Administration, Relocation, Social Media Marketing, Communication, First Time Home Buyers, Short Sales, Rentals, Outlook, Negotiating Leases, Leasing, Residential Investment..., Intercultural..., Digital Photography, Landlords, Management
Education
Arizona State University
Communication
Arizona School of Real Estate and Business
Caliber Companies 2015 - Present
Regus 2014 - 2015
The Golba Group 2011 - 2014
CitiFinancial Retail Services 2006 - 2011
Skills
Sales, Customer Service, Real Estate, Investment Properties, Sellers, Marketing, Property Management, Leases, Microsoft Office, Referrals, Negotiation, Real Estate Transactions, Lease Administration, Relocation, Social Media Marketing, Communication, First Time Home Buyers, Short Sales, Rentals, Outlook, Negotiating Leases, Leasing, Residential Investment..., Intercultural..., Digital Photography, Landlords, Management
Education
Arizona State University
Communication
Arizona School of Real Estate and Business
Angela West Angela West's CITIFINANCIAL RETAIL SERVICES Experience March 2005 - May 2007
Job
Industry Entertainment
Experience
SiriusXM Satellite Radio Inc. December 2010 - Present
Sirius XM Satellite Radio 2007 - December 2010
CitiFinancial Retail Services March 2005 - May 2007
MCI June 2000 - February 2005
MCI 2000 - 2003
Philip Morris 1998 - 2000
WPGC/Heaven 1580 1996 - 2000
Infinity Broadcasting 1996 - 2000
Skills
Online Marketing, Cross-functional Team..., E-commerce, Marketing, Vendor Management, Lead Generation, Program Management, Digital Marketing, Multi-channel Marketing, Advertising, Sales, Management, Marketing Strategy, Strategy, Strategic Partnerships, Social Media Marketing, Integrated Marketing, Digital Media, CRM, Social Media, Email Marketing, Creative Direction, Database Marketing, Customer Retention
Education
University of Maryland University College 2000 — 2004
Master of Science in Management, Marketing
University of Maryland College Park 1994 — 1997
Bachelor of Science, Broadcast Journalism
Georgia State University 1995 — 1996
University of Maryland Baltimore County 1993 — 1994
Wilde Lake High School 1989 — 1994
SiriusXM Satellite Radio Inc. December 2010 - Present
Sirius XM Satellite Radio 2007 - December 2010
CitiFinancial Retail Services March 2005 - May 2007
MCI June 2000 - February 2005
MCI 2000 - 2003
Philip Morris 1998 - 2000
WPGC/Heaven 1580 1996 - 2000
Infinity Broadcasting 1996 - 2000
Skills
Online Marketing, Cross-functional Team..., E-commerce, Marketing, Vendor Management, Lead Generation, Program Management, Digital Marketing, Multi-channel Marketing, Advertising, Sales, Management, Marketing Strategy, Strategy, Strategic Partnerships, Social Media Marketing, Integrated Marketing, Digital Media, CRM, Social Media, Email Marketing, Creative Direction, Database Marketing, Customer Retention
Education
University of Maryland University College 2000 — 2004
Master of Science in Management, Marketing
University of Maryland College Park 1994 — 1997
Bachelor of Science, Broadcast Journalism
Georgia State University 1995 — 1996
University of Maryland Baltimore County 1993 — 1994
Wilde Lake High School 1989 — 1994
Camille Rich Camille Rich's CITIFINANCIAL RETAIL SERVICES Experience January 1997 - March 2011
Job Senior Risk/Compliance Supervisor at PayPal
Industry Banking
Experience
PayPal February 2011 - Present
CITIFINANCIAL RETAIL SERVICES January 1997 - March 2011
Citigroup January 2001 - December 2010
Citigroup January 1999 - January 2003
Citigroup 1999 - 2001
Associates January 1998 - January 1999
Associates January 1997 - January 1998
Skills
Process Improvement, Management, Leadership, Call Center, Policy, Credit, Call Centers, Analysis, Coaching, Quality Auditing, Team Building
Education
University of Phoenix
Bachelor's degree, Business Management
PayPal February 2011 - Present
CITIFINANCIAL RETAIL SERVICES January 1997 - March 2011
Citigroup January 2001 - December 2010
Citigroup January 1999 - January 2003
Citigroup 1999 - 2001
Associates January 1998 - January 1999
Associates January 1997 - January 1998
Skills
Process Improvement, Management, Leadership, Call Center, Policy, Credit, Call Centers, Analysis, Coaching, Quality Auditing, Team Building
Education
University of Phoenix
Bachelor's degree, Business Management
Lisa Donaldson Lisa Donaldson's CITIFINANCIAL RETAIL SERVICES Experience February 1998 - May 2003
Job Budget Personnel & Communications Coordinator at Michigan State University
Industry Sports
Experience
Michigan State University January 2014 - Present
Wayne State University March 2012 - January 2014
Ball State University April 2008 - March 2012
Coastal Carolina University October 2006 - May 2008
Pioneer High School-- Ann Arbor October 2003 - October 2006
Barton Hills Country Club June 2003 - October 2006
CitiFinancial Retail Services February 1998 - May 2003
Skills
Sports Management, Intercollegiate..., Student Affairs, Higher Education, Athletic Administration, Athletics, Event Planning, Community Outreach, Coaching, Training, PowerPoint, Student Development, Sports, Public Relations, Public Speaking, Volunteer Management, NCAA Compliance, Academic Advising, Sports Marketing, Fundraising, Athletic Training
Education
Eastern Michigan University 2003 — 2005
Master's of Science, Sports Administration
Arizona State University 1999 — 2002
BS, Interdisciplinary Studies Business Mgmt & Exercise Science
North Carolina State University 1993 — 1995
Michigan State University January 2014 - Present
Wayne State University March 2012 - January 2014
Ball State University April 2008 - March 2012
Coastal Carolina University October 2006 - May 2008
Pioneer High School-- Ann Arbor October 2003 - October 2006
Barton Hills Country Club June 2003 - October 2006
CitiFinancial Retail Services February 1998 - May 2003
Skills
Sports Management, Intercollegiate..., Student Affairs, Higher Education, Athletic Administration, Athletics, Event Planning, Community Outreach, Coaching, Training, PowerPoint, Student Development, Sports, Public Relations, Public Speaking, Volunteer Management, NCAA Compliance, Academic Advising, Sports Marketing, Fundraising, Athletic Training
Education
Eastern Michigan University 2003 — 2005
Master's of Science, Sports Administration
Arizona State University 1999 — 2002
BS, Interdisciplinary Studies Business Mgmt & Exercise Science
North Carolina State University 1993 — 1995
Darrell Owens's CITIFINANCIAL RETAIL SERVICES Experience February 2004 - December 2010
Job SVP General Manager at Synchrony Financial
Industry Financial Services
Experience
Synchrony Financial (formerly GE Capital) November 2014 - Present
GE Capital December 2010 - November 2014
CitiFinancial Retail Services February 2004 - December 2010
HSBC 2003 - 2004
Conseco Financial, (Acquired by GE Capital) October 1998 - May 2003
Avondage Federal Savings Bank November 1996 - October 1998
TCI November 1995 - November 1996
Household International October 1992 - November 1995
Skills
Customer Service, Portfolio Management, Program Management, Sales Management, Sales, Strategic Planning, Leadership, Relationship Management
Education
Augustana College 1986 — 1990
Synchrony Financial (formerly GE Capital) November 2014 - Present
GE Capital December 2010 - November 2014
CitiFinancial Retail Services February 2004 - December 2010
HSBC 2003 - 2004
Conseco Financial, (Acquired by GE Capital) October 1998 - May 2003
Avondage Federal Savings Bank November 1996 - October 1998
TCI November 1995 - November 1996
Household International October 1992 - November 1995
Skills
Customer Service, Portfolio Management, Program Management, Sales Management, Sales, Strategic Planning, Leadership, Relationship Management
Education
Augustana College 1986 — 1990
Jennifer Klair-Thomas's CITIFINANCIAL RETAIL SERVICES Experience September 2004 - December 2006
Job Supplier Management Sr. Analyst at OneMain Financial
Industry Financial Services
Experience
OneMain Financial February 2013 - Present
OneMain Financial May 2011 - February 2013
Citi Retail Services December 2006 - April 2011
CitiFinancial Retail Services September 2004 - December 2006
CitiFinancial Retail Services October 2001 - September 2004
Skills
Vendor Management, Consumer Financing, Quality Control, Project Management, Process Improvement, Interdepartmental..., Operations Management, Streamlining..., Procedural Documentation, Business Operations, Credit Cards, Risk Management, Analysis, Business Process..., Internal Audit, Project Planning, Portfolio Management, Strategic Planning, Banking, Policy, Executive Management, Financial Risk, Financial Analysis, Business Analysis, Relationship Management, Credit
Education
Harvard Business School 2014 — 2015
CORe: Credentials of Readiness, Pass
University of Maryland College Park 1998 — 2001
Bachelor of Arts, Economics
University of Maryland University College
Master of Science- Management, Financial Management
OneMain Financial February 2013 - Present
OneMain Financial May 2011 - February 2013
Citi Retail Services December 2006 - April 2011
CitiFinancial Retail Services September 2004 - December 2006
CitiFinancial Retail Services October 2001 - September 2004
Skills
Vendor Management, Consumer Financing, Quality Control, Project Management, Process Improvement, Interdepartmental..., Operations Management, Streamlining..., Procedural Documentation, Business Operations, Credit Cards, Risk Management, Analysis, Business Process..., Internal Audit, Project Planning, Portfolio Management, Strategic Planning, Banking, Policy, Executive Management, Financial Risk, Financial Analysis, Business Analysis, Relationship Management, Credit
Education
Harvard Business School 2014 — 2015
CORe: Credentials of Readiness, Pass
University of Maryland College Park 1998 — 2001
Bachelor of Arts, Economics
University of Maryland University College
Master of Science- Management, Financial Management
Jadeen Ota's CITIFINANCIAL RETAIL SERVICES Experience 2003 - 2008
Job Records Specialist at Maricopa County Sheriff's Office
Industry Financial Services
Experience
Maricopa County Sheriff's Office November 2007 - Present
CitiFinancial Retail Services 2003 - 2008
Sprint 1990 - 2003
Skills
Analysis, Banking, Business Analysis
Education
Mesa Community College 1988 — 1990
Maricopa County Sheriff's Office November 2007 - Present
CitiFinancial Retail Services 2003 - 2008
Sprint 1990 - 2003
Skills
Analysis, Banking, Business Analysis
Education
Mesa Community College 1988 — 1990
Jill Fisher's CITIFINANCIAL RETAIL SERVICES Experience May 2005 - December 2005
Job Director of Internal Communications and HR Projects at McCormick & Company
Industry Professional Training & Coaching
Experience
McCormick April 2013 - Present
Citi Learning O&T March 2010 - November 2012
CitiFinancial September 2007 - March 2010
Consumer Finance North America/Retail Distribution North America May 2005 - September 2007
CitiFinancial Retail Services May 2005 - December 2005
RWD Technologies October 2000 - May 2003
Skills
Change Management, Project Management, Training, Corporate Communications, Organizational..., User Documentation, Management, PDI, Situational Leadership, Human Performance, Instructional Design, Adult Learning Theory, Innovation, Business Process..., Leadership Development, Talent Management, Strategic Communications, Stakeholder Management, Evaluation Strategies, Myers Briggs Type..., MBTI, Strategy, Human Resources, Analysis, Consulting, Policy, Career Development, Workshop Facilitation, Organizational Design, Executive Coaching, Performance Improvement, Training Delivery, Succession Planning, Employee Engagement, Employee Training, Internal Communications, Performance Management
Education
Dartmouth College
Bachelor of Arts (BA), Psychology
Bryn Mawr School
High School Diploma
McCormick April 2013 - Present
Citi Learning O&T March 2010 - November 2012
CitiFinancial September 2007 - March 2010
Consumer Finance North America/Retail Distribution North America May 2005 - September 2007
CitiFinancial Retail Services May 2005 - December 2005
RWD Technologies October 2000 - May 2003
Skills
Change Management, Project Management, Training, Corporate Communications, Organizational..., User Documentation, Management, PDI, Situational Leadership, Human Performance, Instructional Design, Adult Learning Theory, Innovation, Business Process..., Leadership Development, Talent Management, Strategic Communications, Stakeholder Management, Evaluation Strategies, Myers Briggs Type..., MBTI, Strategy, Human Resources, Analysis, Consulting, Policy, Career Development, Workshop Facilitation, Organizational Design, Executive Coaching, Performance Improvement, Training Delivery, Succession Planning, Employee Engagement, Employee Training, Internal Communications, Performance Management
Education
Dartmouth College
Bachelor of Arts (BA), Psychology
Bryn Mawr School
High School Diploma
Serges Beriault, MBA's CITIFINANCIAL RETAIL SERVICES Experience 2002 - 2007
Job Viceprésident Services aux Entreprises Mouvement Desjardins
Industry Banking
Experience
Desjardins October 2007 - Present
Mouvement Desjardins 2007 - Present
Services de cartes Desjardins 2007 - Present
Citi 2002 - 2007
CitiFinancial Retail Services 2002 - 2007
Skills
Banking, Credit, Credit Cards, Credit Risk, Risk Management, Portfolio Management, Credit Analysis, Electronic Payments, Strategic Planning, Business Strategy, Financial Analysis, Retail Banking, Business Analysis, Mortgage Lending, Loans
Education
Université de Sherbrooke 2011 — 2012
Master of Business Administration (M.B.A.)
University of Ottawa / Université d'Ottawa 1985 — 1987
Desjardins October 2007 - Present
Mouvement Desjardins 2007 - Present
Services de cartes Desjardins 2007 - Present
Citi 2002 - 2007
CitiFinancial Retail Services 2002 - 2007
Skills
Banking, Credit, Credit Cards, Credit Risk, Risk Management, Portfolio Management, Credit Analysis, Electronic Payments, Strategic Planning, Business Strategy, Financial Analysis, Retail Banking, Business Analysis, Mortgage Lending, Loans
Education
Université de Sherbrooke 2011 — 2012
Master of Business Administration (M.B.A.)
University of Ottawa / Université d'Ottawa 1985 — 1987
Nikki Del Campo Smith's CITIFINANCIAL RETAIL SERVICES Experience November 1988 - April 2009
Job
Industry
Experience
Table Charm 2010 - 2012
CitiFinancial Retail Services November 1988 - April 2009
Citi Financial/ Citicards November 1988 - April 2009
Citigroup 1988 - 2009
Citi 1988 - 2009
The Associates January 1998 - January 2001
The Associates January 1988 - January 1998
Beneficial January 1988 - January 1990
Skills
Call Center, Performance Management, Management, Customer Satisfaction, Recruiting, Call Centers, Training, Team Leadership, Outlook, Time Management, Account Management, Coaching, Team Building, Human Resources, Budgets, Analysis, Policy, Customer Service
Education
George Brown College
the
Diploma; of Applied Arts, and Technology
Table Charm 2010 - 2012
CitiFinancial Retail Services November 1988 - April 2009
Citi Financial/ Citicards November 1988 - April 2009
Citigroup 1988 - 2009
Citi 1988 - 2009
The Associates January 1998 - January 2001
The Associates January 1988 - January 1998
Beneficial January 1988 - January 1990
Skills
Call Center, Performance Management, Management, Customer Satisfaction, Recruiting, Call Centers, Training, Team Leadership, Outlook, Time Management, Account Management, Coaching, Team Building, Human Resources, Budgets, Analysis, Policy, Customer Service
Education
George Brown College
the
Diploma; of Applied Arts, and Technology
Joan Alderson's CITIFINANCIAL RETAIL SERVICES Experience January 1994 - October 2010
Job Customer Service/Administrative Assistant
Industry Consumer Services
Experience
Banner Desert Hospital February 2011 - March 2012
Kelly August 2011 - 2012
CitiFinancial Retail Services January 1994 - October 2010
BurrellesLuce Media Monitoring Inc July 1984 - November 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Data Entry
Education
Computer Skills Institute 2011 Microsoft Training 2011 — 2011
Mesa Community College 2000 — 2009
Office Automation Support 58 credit hoursB+
Banner Desert Hospital February 2011 - March 2012
Kelly August 2011 - 2012
CitiFinancial Retail Services January 1994 - October 2010
BurrellesLuce Media Monitoring Inc July 1984 - November 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Data Entry
Education
Computer Skills Institute 2011 Microsoft Training 2011 — 2011
Mesa Community College 2000 — 2009
Office Automation Support 58 credit hoursB+
Russ Holder's CITIFINANCIAL RETAIL SERVICES Experience April 1999 - August 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
Wells Fargo Home Mortgage March 2013 - March 2015
Bank of America April 2011 - October 2011
CITIFINANCIAL RETAIL SERVICES April 1999 - August 2010
NCO Financial Systems March 1998 - April 1999
CREDIT INFORMATION SERVICES December 1993 - September 1997
US Navy January 1990 - January 1993
US Navy August 1985 - December 1989
Skills
Customer Retention, Mortgage Lending, Credit, Loans, Finance
Education
South Mecklenburg High School
UNC Charlotte
Bachelor of Business Administration (B.B.A.)
UNIVERSITY OF NORTH CAROLINA-CHARLOTTE
BUSINESS ADMINISTRATION
University of North Carolina at Charlotte
Business Administration
Wells Fargo Home Mortgage March 2013 - March 2015
Bank of America April 2011 - October 2011
CITIFINANCIAL RETAIL SERVICES April 1999 - August 2010
NCO Financial Systems March 1998 - April 1999
CREDIT INFORMATION SERVICES December 1993 - September 1997
US Navy January 1990 - January 1993
US Navy August 1985 - December 1989
Skills
Customer Retention, Mortgage Lending, Credit, Loans, Finance
Education
South Mecklenburg High School
UNC Charlotte
Bachelor of Business Administration (B.B.A.)
UNIVERSITY OF NORTH CAROLINA-CHARLOTTE
BUSINESS ADMINISTRATION
University of North Carolina at Charlotte
Business Administration