Citizens Insurance Company
Industry: Coverage company
DescriptionCitizens Property Insurance Corporation was created in 2002 from the merger of two other entities to provide both windstorm coverage and general property insurance for home-owners who could not obtain insurance elsewhere. Headquarters: Tallahassee, FL Revenue: 2.766 billion USD Founded: 2002 Key people: Barry Gilway, President & CEO Subsidiaries: Everglades Re II Ltd., Everglades Re Ltd Type of business: Nonprofit organization
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Citizens Insurance Company Employees
National Association of Mutual Insurance Companies May 2002 - Present
Indianapolis Woman Magazine (Weiss Communications June 1998 - May 2002
Citizens Insurance Company June 1997 - May 1998
Skills
Volunteer Management, Strategic Planning, New Business Development, Sales Management, Negotiation, Contract Negotiation, Business Strategy, Planning, Cross-functional Team..., Strategy Development, Marketing Strategy, Problem Solving, Strategy, Project Planning, Event Planning, Management, Sales, Marketing, Public Speaking, Training, Leadership, Marketing Communications, Budgets, Event Management, Leadership Development, Events, Team Building, Meeting Planning
Education
Indiana State University 1993 — 1997
BA, Marketing, Public Relations
Federated Church of Grass Lake April 2014 - Present
United Church of Christ April 2014 - Present
American Baptist Churches USA April 2014 - Present
The Healing Hands Company 1997 - Present
Landmark Education 2008 - 2010
Citizens Insurance Company 1994 - 1998
Skills
Pastoral Care, Preaching, Youth Ministry, Therapeutic Massage, Relaxation Massage, Myofascial Release, Deep Tissue Massage, Chair Massage, Neuromuscular Therapy, Pain Management, Trigger Point Therapy, Craniosacral Therapy, Social Media, Social Networking
Education
Ecumenical Theological Seminary 2009 — 2014
MDiv, Faith, Religion, Ministry
Landmark Education 2008 — 2009
Living life
Ann Arbor Institute of Massage Therapy 1997 — 1998
Certificate, Massage Therapy
Hope College 1989 — 1993
BA, Communication
Hagerty (U.S.) June 2014 - Present
Lighthouse Group September 2013 - June 2014
Citizens Insurance Company May 2011 - August 2013
Citizens Insurance Company August 2008 - April 2011
Michigan Insurance Company November 2001 - July 2008
Michigan Millers Mutual Insurance Company March 1997 - October 2001
Skills
Property & Casualty..., Risk Management, Sales Management, Strategic Planning, Customer Service, Account Management, Marketing, Business Analysis, Sales, Microsoft Excel, Management, Negotiation, Microsoft Office
Education
Michigan State University 1975 — 1979
Bachelor of Science (BS), Telecommunications Management, 3.79
CompOne Administrators March 2012 - Present
University of Michigan - Work Connections October 2010 - March 2012
University of Michigan - Work Connections August 2006 - October 2010
Accident Fund Insurance Company of America July 2003 - August 2006
Citizens Management Inc. March 1998 - July 2003
Sedgwick April 1997 - March 1998
Sedgwick May 1996 - April 1997
Citizens Management Inc. January 1994 - May 1996
Citizens Management Inc. March 1993 - January 1994
Citizens Insurance Company January 1992 - March 1993
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Outlook, Team Building, Management, Data Entry, Workers' Compensation..., Litigated Workers..., Disability Claims..., Claims Management, Claim, Insurance, Disability Insurance, Process Improvement, Administration, Software Documentation, Time Management, Auditing, Human Resources, Claim Investigation
Education
Eastern Michigan University 1989 — 1991
Bachelor's degree, Accounting and Business/Management
Central Michigan University 1986 — 1989
Associate's degree, Accounting
Beeman Marketing, LLC April 2012 - April 2014
Citizens Insurance Company February 1999 - October 2005
Skills
Customer Service, Billing experience, Call various hearing..., Insurance, Marketing, Office Management, Accounts Receivable, Sales, Administrative..., Microsoft Excel, Outlook, Human Resources, Teamwork, Microsoft Word, Administration, Data Entry, Invoicing, PowerPoint, Time Management
Education
Oakland Community College 1997 — 1999
South Lyon 1980 — 1988
Sedgwick June 2015 - Present
Liberty Mutual Insurance September 2014 - June 2015
Broadspire March 2013 - September 2014
Berkley Specialty Underwriting Managers LLC April 2011 - March 2013
Gallagher Bassett June 2009 - April 2011
Esis Insurance Services April 1997 - August 2008
Gallagher Bassett Services, Inc. 1997 - 1998
Citizens Insurance Company July 1989 - September 1995
Skills
Liability, Insurance, Claim, Legal Liability, Property & Casualty..., Mediation, Property Damage, Personal Injury, Litigation, Product Liability, Professional Liability, Claims Management, Public Liability, Commercial Insurance, Claim Investigation, Liability Analysis, Commercial Lines, Workers Compensation, General Insurance, Litigation Management, Subrogation, Casualty, Workers' Compensation..., D&O, Brokers, Claims Handling, Arbitration, Claims Resolution, Employment Practices..., Underwriting, Adjusters, Umbrella Insurance, Insurance Law, Property Claims, Insurance Adjusting, Claims Investigations, Reinsurance, Health Insurance, Auto Claims, Inland Marine, Xactimate, Casualty Claims, Employee Benefits, Loss Adjusting, Excess, Homeowners, Disability Insurance, Adjustments, Investigation, Accident
Education
Central Michigan University 2008 — 2009
MSA, Human Resource Administration
Insurance Institute of America 2001 — 2002
Associate in Claims, Insurance
Central Michigan University 1985 — 1989
Bachelor of Business Administration (B.B.A.), Office Systems Administration
FCCI Insurance Group January 2005 - Present
Citizens Insurance Company August 1997 - January 2005
Indiana Farmers Mutual Insurance Company November 1993 - August 1997
Continental Insurance May 1992 - November 1993
Skills
Property & Casualty..., Insurance, Underwriting, Casualty, Inland Marine, Commercial Lines, CPCU, Commercial Insurance
Education
Ball State University 1989 — 1994
BS, Insurance
Anchor Promotions, Apparel, and Signage August 2004 - Present
Norwood Promotional Products May 1999 - October 2005
The Affiliated Group March 1997 - May 1999
Citizens Insurance Company August 1984 - January 1997
Skills
Advertising, Online Advertising, Marketing, Email Marketing, Social Media Marketing, Marketing Strategy, Trade Shows, Apparel, Corporate Gifts, Brochures, Creative Direction, Sales Management, Customer Service, Banners, Sales, Graphic Design, Posters, Layout, Logo Design
Education
Concordia University-St. Paul 2002 — 2003
Marketing, Marketing/Marketing Management, General
Cardinal Stritch University
Business Management, Bachelor's Degree in Business Management
Citizens Insurance Company Commercial Lines UnderwriterHanover Insurance Group1986 - Present
Skills
Commercial Lines, Property & Casualty..., Casualty, Underwriting, Commercial Insurance, Employment Practices..., General Insurance, Insurance, Legal Liability, Professional Liability, Umbrella Insurance, Risk Management, Claim
Education
Davenport University
Management
Financial Center May 2009 - Present
FORUM Credit Union May 2005 - May 2009
Nelnet, Inc. 2003 - 2005
EFS Services, Inc. 1998 - 2003
A+ Word Processing June 1989 - April 2000
Citizens Insurance Company March 1986 - June 1989
Indiana Insurance March 1985 - March 1986
Cummins Allison August 1980 - October 1984
Chemplex - Solvay Group 1977 - 1979
Skills
Banking, Leadership, Customer Service, Management, Process Improvement, Call Center, Human Resources, Credit Analysis, Financial Services, Sales, Team Building, Employee Benefits, Consumer Lending, Call Centers, Vendor Management, Strategic Planning, Loans, Budgets, Team Leadership, Sales Management, Mortgage Lending, Training, Credit Unions, Marketing, Credit
Education
Indiana University-Purdue University at Indianapolis
B.S., Management
The Hanover Insurance Group January 2014 - Present
The Hanover Insurance Group November 2011 - Present
The Hanover Insurance Group December 1999 - November 2011
Cobb-Hall Insurance January 2001 - January 2003
Citizens Insurance Company January 1997 - January 1999
Citizens Insurance Company January 1995 - January 1997
Skills
Call Centers, Claim, Insurance, Underwriting, General Insurance, Management, Property & Casualty..., Customer Relations, Claims, Training & Development, Customer Service, Team Leadership, Inside Sales, Salesforce.com, Sales Process, Salesforce Training, SPIN Sales Training, Sales Presentations, Quality Assurance, Quality Management, Quality Auditing, Instructor-led Training, Technical Training, Call Center Development, Umbrella Insurance, Quality Control, Agency Relationship...
Education
Cleary University 2010 — 2012
Bachelor's Degree; BBA, Business
Cleary University 2010 — 2012
Lansing Community College Associates
Associates, General Studies
The Hanover Insurance Group January 1999 - Present
Hanover 1999 - Present
Hanover Insurance 1984 - 2010
Hanover Insurance 1984 - 2010
Citizens Insurance Company 1982 - 2009
The Hanover Insurance Group March 1982 - April 1990
Skills
SDLC, Quality Center, Requirements Gathering, User Acceptance Testing, Process Improvement, Quality Assurance, Software Quality..., Defect Tracking, DB2, PMP, Business Analysis, Software Project..., Agile Methodologies, Testing, Waterfall, SOA, Business Requirements, Project Management, Visio
Education
Self Study 2005 — 2006
Certificate, PMP
Davenport University 1981 — 1982
Certificate, Cobol Programming
Leavenworth County GOP Central Committee September 2010 - Present
Allmerica Financial (Now Hanover Insurance) 1994 - 1998
Citizens Insurance Company 1983 - 1996
Citizens Insurance Company of America 1983 - 1996
County of Ingham October 1978 - February 1983
Education
Lesley University 1998 — 2001
Psychology
Michigan State University 1972 — 1976
BA, Accounting
Advanced Equipment Support Services October 2012 - Present
JM Consultants, LLC January 2004 - Present
Cash 4 Your Payment Stream, LLC January 2004 - 2010
St. John Health System April 2005 - October 2008
Citizens Insurance Company January 1999 - January 2004
St. John Health System January 1996 - January 1999
Detroit Bank & Trust/Comerica September 1995 - December 1998
Integrated Health Services January 1993 - January 1996
Property Management September 1985 - January 1990
Century 21/Property Management January 1980 - January 1982
Skills
Real Estate, Nursing, Healthcare, Mortgage Lending, Money, REO, Strategic Planning, Sellers, Insurance, Property Management, Residential Homes, Loans, Hospitals, Finance, Healthcare Management, Business Planning, Health Insurance, Small Business, Portfolio Management, Investments, Leadership, Long-term Care, Team Building, Entrepreneurship, Negotiation, Contract Negotiation, Workers Compensation, Training, Selling, Management
Education
Central Michigan University 2002 — 2004
Masters, Management
Central Michigan University
Masters of Science, Administration
Central Michigan University
Bachelor of Science Administration
Macomb County Community College
Associate of Applied Science, Nursing
Truven Health Analytics (formerly Thomson Reuters Healthcare) July 2014 - Present
Truven Health Analytics (formerly Thomson Reuters Healthcare) January 2005 - July 2014
Compuware December 1998 - August 2004
Citizens Insurance Company November 1996 - December 1998
Skills
Comptia A+: 2005, Network +: 2006, PMP Pending, Training, Healthcare, Customer Service, Requirements Analysis, Business Analysis, Public Speaking, Project Management, Databases, Consulting, Program Management, Customer Satisfaction, Software Documentation, Visio, Account Management, Program Development, Team Leadership, Access, Microsoft Office, PowerPoint, Research, Microsoft Excel, Leadership, Team Building, Sales, Data Analysis, SharePoint, Marketing Communications, Analytics, Salesforce.com, Change Management, Process Improvement, HIPAA, Strategic Planning
Education
Hope College 1987 — 1992
Bachelor of Arts (B.A.), Psychology
CLA USA, Inc 2013 - 2014
American General Life Companies 2010 - 2012
Citizens Inc. 2008 - 2009
National Financial Partners 2007 - 2008
National Western Life 2003 - 2007
Citizens Insurance Company 1999 - 2003
Skills
Insurance, Life Insurance, Fixed Annuities, Sales, Term Life Insurance, Long-term Care, Employee Benefits, Marketing, Sales Operations, Sales Management, Financial Planning, Strategic Planning, Marketing Strategy, Retirement Planning, Universal Life, Training, Financial Planners, Advertising, Strategic Financial..., Small Business, Direct Marketing, Indexed Annuities, Product Marketing, Business, Recruiting, Leadership, Disability Insurance, Sales Process, Customer Retention, Published Author
Education
Texas State University-San Marcos
BBA, Marketing
The American College
CLU, Insurance
Auto Club Group January 2010 - Present
AAA Michigan October 2001 - January 2010
Citizens Insurance Company 1996 - 2001
Skills
Team Building, Property & Casualty..., Business Process..., Customer Service, Project Management, Leadership, Underwriting, Insurance, Program Management, Negotiation, Leadership Development, Customer Experience, Strategy, Information Technology, Management
Education
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Citizens Insurance Company
Skills
Property & Casualty..., Commercial Insurance, Underwriting, Workers Compensation, Professional Liability
Education
Central Michigan University
Bachelor's Degree, Business Administration (BBA), Management
Axiom Investigative Services, LLC partnerSelf-employedDecember 1998 - Present
Citizens Insurance Company September 1987 - June 2011
Employee Benefits Administrators, Inc. February 1986 - September 1987
Travelers June 1966 - February 1986
Skills
investigations,...
Education
American Institute for Chartered Casualty Property Underwriters 1991 — 1995
Chartered Casualty Property Underwriter, CPCU, Casualty Property Insurance
Insurance Institute of America 1988 — 1990
Associate in Claims, Casualty Property Insurance
Calvin College 1961 — 1966
Bachelor's degree, History
Mercedes-Benz Financial Services October 1999 - Present
Lake States Insurance Company September 1996 - October 1999
Citizens Insurance Company September 1992 - September 1996
Liberty Mutual Insurance Company April 1988 - September 1992
Fred Sanders, Inc. May 1987 - March 1988
Toys R Us August 1986 - May 1987
Skills
Management, Project Planning, Project Management, CustomerOne Training, Teamwork, Customer Service, LiquidOffice Designer..., Conflict Resolution, Microsoft Office, Litigation Management, Property & Casualty..., Workers' Compensation..., Negotiation, Process Scheduler, Subrogation, Training
Education
Eastern Michigan University
Bachelor of Science (B.S.), Organizational Communication, Management minor
Huntington National Bank 2010 - Present
Hotchkiss Insurance January 2009 - May 2010
Hagerty Insurance May 2006 - September 2008
Cadillac Insurance Center May 2003 - May 2006
Citizens Insurance Company 1996 - 2003
Lake States Insurance Company 1988 - 1996
Harleysville Lake States 1988 - 1996
Guyot-Hicks-Anderson 1985 - 1988
Skills
Property & Casualty..., Leadership, General Insurance, Account Management, Underwriting, Casualty, Workers Compensation, Marketing, Customer Service, Commercial Insurance, Insurance, Sales Management, Health Insurance, Liability, Professional Liability, Umbrella Insurance, Sales, Casualty Insurance, Management, Team Building, Risk Management, Legal Liability, Process Improvement
Education
Northwestern Michigan College 1983 — 1985
Albion College 1981 — 1985
Elk Rapids High School 1980 — 1981
Kalkaska
sweat shop
Regency Insurance Brokerage Services August 2013 - Present
Ramsgate Insurance January 2012 - August 2013
1st Quality Insurance Group January 2012 - August 2013
MCIM September 2010 - May 2011
AIG February 2000 - August 2008
Fremont Comp 1998 - 2000
Citizens Insurance Company 1995 - 1998
Marsh 1990 - 1994
Republic Hogg Robinson 1989 - 1990
Firemans Fund Insurance Company 1979 - 1989
Skills
Commercial Insurance, Workers Compensation, Property & Casualty..., Umbrella Insurance, Underwriting, Casualty, Legal Liability, Commercial Lines, Professional Liability, Insurance, Liability, General Insurance, Excess, Brokers, Risk Management, Insurance Brokerage, New Business Development, Negotiation, Agents, Customer Service, Account Management, Sales Management, Strategic Planning, Commercial Vehicle, Small Business, Liability Analysis, Claims Management, Claim, Employment Practices..., Inland Marine, D&O, Reinsurance, Casualty Insurance
Education
Michigan State University
BA with honors, Business
Walsh College
Gaines House September 1998 - Present
Citizens Insurance Company September 1994 - September 1998
Skills
Sewing, Cooking, Cleaning
Education
College of San Mateo 1976 — 1978
Accounting
Eydent Insurance Services LLC November 2006 - Present
Allied Insurance Company November 2004 - November 2006
Citizens Insurance Company February 1992 - November 2006
Skills
Commercial Insurance, Property & Casualty..., Workers Compensation, Insurance, General Insurance, Underwriting, Casualty, Customer Service, Microsoft Excel, Professional Liability, Commercial Lines, Liability, Umbrella Insurance, Term Life Insurance, Legal Liability, Employment Practices..., D&O, Inland Marine, Excess, Captives, Reinsurance, Brokers, Claim, Employee Benefits, Casualty Insurance
Education
Insurance Institute
Associate in Risk Management
Insurance Institute
Chartered Property & Casualty Underwriter
Saginaw Valley State University 1982 — 1985
Bachelor of Science, Business Administration/Finance
CompOne Administrators October 2010 - Present
Gallagher Bassett Services, Inc. November 2004 - October 2010
Citizens Insurance Company October 1988 - November 2004
Citizens Insurance Company 1988 - 2004
Skills
Liability, Property & Casualty..., Claims Management, Underwriting, General Insurance, Casualty, Insurance, Claim, Commercial Insurance, Subrogation, Property Damage, Workers Compensation, Health Insurance, Casualty Insurance, Claim Investigation, Legal Liability
Education
Byron High School
Graduate, Psychology
Lansing Community College
York Risk Services Group November 2012 - Present
York 2012 - 2015
York 2012 - 2015
York 2012 - 2015
Sedgwick CMS June 2011 - November 2012
Xchanging/Cambridge September 2009 - July 2011
Cambridge April 1997 - August 2009
EMPLOYEE SOLUTIONS, INC November 1996 - April 1997
CITIZENS INSURANCE COMPANY April 1988 - November 1996
OCCUPATIONAL MEDICAL CENTER January 1986 - April 1988
Skills
Demonstrated..., Team Building, Training & Development, Troubleshooting/Problem..., Vendor/Carrier/Client..., Decision Making, Analytical Abilities, Operations Management, Claims Management, Quality Management, Sales Presentations, Proposals, Renewals, Compliance Management, Profit & Loss Management, Policy/Procedure..., Internal Audit, Business Acumen, Excel, MS Word, Power Point, Excellent Oral and..., Customer Relations, Problem Solving, Proposal Writing, Organizational..., Mentoring, Word, PowerPoint, Public Speaking, Insurance, Microsoft Word, Microsoft Excel, Renewals, Customer Service, Workers Compensation, Liability, Claim, Analysis, Vendor Management, Employee Training, Process Improvement, Workers' Compensation..., Analytical Skills, Leadership, Subrogation, Legal Liability, Casualty, Property & Casualty..., Claims Resolution
Education
Oakland University
Magna Cum Laude, General Studies:Nursing/Business
South Hills High School
Frankenmuth Insurance November 2013 - Present
Motorists Insurance Group February 2012 - November 2013
Kinker-Eveleigh Insurance September 2002 - January 2012
Selective Insurance Company November 1999 - September 2002
Citizens Insurance Company January 1995 - November 1999
Cincinnati Financial Corp. August 1989 - January 1995
Skills
Insurance, Contract Management, Commercial Lines, Property & Casualty..., Commercial Insurance, Underwriting, Risk Management, Casualty, Workers Compensation, Liability, Life Insurance, Legal Liability, Professional Liability, Umbrella Insurance, Cross-functional Team..., Agency Relationship..., Risk Assessment, Territory..., Directors & Officers..., Employment Practices..., Cyber Security Liability, Contract Bonds, Surety Bonds, Intellectual Property..., Trade Credit Insurance, Team Management, Loss Prevention..., Inland Marine, Claim, General Insurance, Health Insurance, Sales, Homeowners, Long-term Care, Financial Risk, Employee Benefits, Claims Management, Term Life Insurance
Education
University of Cincinnati 1985 — 1990
Otsego memorial hospital February 2012 - Present
Almost Angels Day Care October 1989 - October 2010
Citizens Insurance Company September 1998 - February 2000
Naval Air Federal Credit Union February 1982 - October 1988
Skills
Office Administration, Customer Service, Office Management, Training, Insurance, Administration, Medical Records, Microsoft Office, Appointment Scheduling, Microsoft Word, Data Entry, PowerPoint, Medical transcription, Medical billing and...
Education
North Central Michigan College 2010 — 2011
Associates Degree of Applied, Science
Davenport University 2006 — 2010
Certificates, Medical Coding and Billing
MAIPF/Michigan Assigned Claims Plan/HEAT Program June 1999 - Present
Michigan Insurance Hall of Fame April 2011 - Present
Citizens Insurance Company 1981 - 1998
Skills
Talent Acquisition, Insurance, Property & Casualty..., Underwriting, Commercial Insurance, General Insurance, Claim, Employee Benefits, Strategy, Policy, Training, Analysis, Team Building, Strategic Planning, Management, Claims Management, Leadership, Workers Compensation, Human Resources, Casualty, Liability, Legal Liability, Risk Management, Professional Liability, Brokers, D&O, Casualty Insurance
Education
National Association of Corporate Directors
Board Governance Fellowship
Central Michigan University 1977 — 1980
Bachelor of Science in Business Administration – Cum Laude, Marketing Concentration
Lakeview High School
Sigma Financial / Parkland Securities May 2000 - Present
Citizens Insurance Company June 1999 - April 2000
Comshare June 1998 - June 1999
Skills
Microsoft Excel, Cisco Technologies, Microsoft Exchange, VoIP, Networking, Hardware, IT Service Management, WAN, Leadership, Customer Service, Strategic Planning, Routers, Infrastructure, Project Management, CCNA
Education
Baker College Center for Graduate Studies 2011 — 2015
Doctorate, Business
Cleary University 2006 — 2008
MBA, Business
Cleary University 2001 — 2003
BIS, Information Systems
Cleary University 2000 — 2001
ABA, Business Administration
The Hanover Insurance Group July 2015 - Present
ACUITY, A Mutual Insurance Company July 2013 - March 2015
QBE the Americas February 1998 - July 2013
General Casualty 1998 - 2012
Citizens Insurance Company April 1983 - February 1998
Skills
Insurance, Underwriting, Umbrella, Property & Casualty..., General Liability, Casualty, Workers Compensation, Commercial Insurance, General Insurance, Liability, Commercial Lines, Legal Liability, Umbrella Insurance, Employment Practices..., Inland Marine, D&O, Liability Analysis, Casualty Insurance, Reinsurance, Subrogation, Brokers, Excess, Claim, Claims Management, Professional Liability, Health Insurance, Life Insurance
Education
Michigan State University
BA, Risk Management & Insurance
Accident Fund Holdings, Inc December 2010 - Present
Accident Fund Insurance Company of America November 2006 - December 2010
Accident Fund Insurance Company of America January 2003 - November 2006
Accident Fund Insurance Company of America July 2001 - January 2003
Accident Fund Insurance Company of America May 2000 - July 2001
Blue Care Network, Grand Rapids April 1999 - May 2000
Citizens Insurance Company December 1994 - April 1999
Skills
Leadership, Insurance, Financial Reporting, Team Building, Financial Modeling, Financial Forecasting, Financial Analysis, Accounting, Finance, Workers Compensation, Process Improvement, Strategic Financial..., Auditing, Team Leadership, Risk Management, Program Management, Healthcare, Mergers & Acquisitions, Employee Benefits, Internal Controls, Health Insurance, Strategic Planning, Budgets, Underwriting, Property & Casualty..., Access
Education
Michigan State University 1989 — 1993
Bachelor of Arts (BA), Accounting
Lansing Eastern High School
Consumers Energy June 1981 - Present
CMS Energy 1981 - Present
Citizens Insurance Company October 1977 - June 1981
Sentry Insurance Company March 1975 - October 1977
Skills
Risk Management, Insurance, Energy, Program Management, Operations Management, Enterprise Risk..., Power Plants, Commodity Markets, Financial Risk, Natural Gas, Risk Assessment, Mergers, Project Finance, Risk Analysis, Financial Analysis
Education
Ferris State University 1968 — 1971
BA, Business (Marketing)
CU Solutions Group December 2006 - Present
University of Michigan Health Systems December 2007 - Present
Solomon Page September 2006 - December 2006
State Employees Credit Union (now Lake Trust Credit Union) January 1995 - June 2005
CUNA Tech Council 1999 - 2004
Unisys Credit Union December 1991 - February 2000
Citizens Insurance Company February 1985 - January 1995
Systematics, Inc March 1979 - January 1985
United States Air Force February 1971 - February 1979
Skills
Disaster Recovery, Compliance, Policy, Planning, Security, Governance, Banking, Vendor Management, Risk Management, Executive Management, Credit Unions, Business Planning, Credit Cards, Risk, Process Improvement, Retail Banking, Internet Banking, Payments, ACH, Business Analysis, Insurance, Strategic Planning, Business Continuity, Debit Cards, Cash Management, Change Management, Management Consulting, Team Building, Budgeting, Vendor Relations, Loans, Contract Negotiations, Team Leadership, Problem Solving, Business Strategy, Risk Mitigation, Financial Institutions, Business Management, Strategy Development, Risk Assessment, Analysis, Commercial Banking, Credit Risk, Customer Relations, Financial Risk, Project Planning, Management, Budgets, Strategy, Project Management
Education
Spring Arbor University (MBA) 2003 — 2005
MBA
Spring Arbor University 1986 — 1987
BA
Dell Inc August 2012 - February 2014
Dell Inc May 2005 - August 2012
Dell Financial Services April 2003 - May 2005
Dell Financial Services July 1999 - April 2003
Citizens Insurance Company July 1997 - July 1999
Bank of America June 1996 - July 1997
Skills
Cross-functional Team..., Program Management, Business Process..., Project Management, SDLC, Vendor Management, Change Management, Business Analysis, Process Improvement
Education
Texas Lutheran University 1992 — 1996
Bachelor’s Degree, English
Mortgage Builder Software August 2015 - Present
Informatics Corporation of America November 2014 - April 2015
Mortgage Builder Software March 2013 - November 2014
Medicity July 2012 - April 2013
Medicity, Inc February 2012 - July 2012
Visionary Medical Systems February 2011 - August 2011
The Hanover Insurance Group August 2009 - February 2011
State Farm Agency - Jim Hall January 2002 - January 2009
Secura Insurance Company January 1996 - January 1998
Citizens Insurance Company January 1994 - January 1996
Skills
Customer Service, Sales, Salesforce.com, Underwriting, Insurance, Call Center, Licensed Property &..., Licensed Life Insurance..., Licensed Life & Health..., Software Implementation, Call Centers, Customer Retention, Selling, Commercial Insurance, Customer Satisfaction, Cold Calling, New Business Development, CRM
Education
State of Michigan Insurance Institute
Bachelor of Science, Business Management
Cleary University 1993 — 1995
Bachelor, Business Management
Insurance Institute of America
Agents License, Insurance
Lake Superior State University 1982 — 1984
General Studies
Blue Cross Blue Shield of Michigan August 2009 - Present
Ceridian July 1999 - February 2009
Great Lakes Strategies, L.L.C. (Now Ceridian) July 1999 - February 2009
American Communications Network July 1997 - July 1999
American Communications Network July 1997 - July 1999
Citizens Insurance Company October 1990 - July 1999
Citizens Insurance Company October 1990 - July 1997
Network Data Systems January 1984 - October 1990
Education
DeVry University 2008 — 2008
C#.NET and Object-Oriented Programming
University of Michigan-Flint 1984 — 1999
Programming languages
Baker College Business and Corporate Services 1982 — 1983
Associate, Information Technology
Mott Community College 1972 — 1977
Associate in Liberal Arts, Accounting, Calculus, Literature
National Assn of Mutual Insurance Companies October 2005 - Present
Citizens Insurance Company June 1993 - October 2005
Education
Ball State University 1989 — 1993
BS, Journalism, Political Science (minor)
FB Insurance of Michigan February 2002 - Present
Citizens Insurance Company July 1972 - December 2001
Education
Cleary University
Sparrow Health System June 2012 - Present
Sparrow Health System January 2008 - May 2012
Citizens Insurance Company 1993 - 2002
Skills
Healthcare, Healthcare Information..., Healthcare Management, Hospitals, EMR, HIPAA, Epic Systems, Revenue Cycle, Informatics, Nursing, Inpatient
Education
Michigan State University 1985 — 1989
BA, Financial Administration
Northville High School 1984 — 1986
Accident Fund Insurance Company of America May 2014 - Present
Accident Fund Insurance Company of America 2007 - Present
Citizens Insurance Company 1990 - 2007
Education
University of Michigan 1976 — 1979
Linkfield & Cross Insurance Agency January 1991 - Present
Citizens Insurance Company June 1986 - January 1991
Auto-Owners Insurance August 1984 - June 1986
Skills
Customer Service, Home, Customer Relations, Professional Liability, Risk Management, Property & Casualty..., Strategic Planning
Education
Ferris State University 1982 — 1984
Bachelors, Business & Insurance
Grand Rapids Creston High School 1977 — 1980
State of Michigan February 2003 - Present
Employers Mutual Casualty Insurance Company January 1998 - March 2003
Citizens Insurance Company October 1988 - September 1997
Providence Washington Insurance Company 1981 - 1983
Skills
Statutory Compliances, Workers Compensation, Underwriting, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Public Speaking, Policy, Data Analysis, Training, Business Analysis, Analysis, Financial Analysis, Insurance, Access, Property & Casualty..., Strategic Planning, Process Improvement, Marketing, Team Building, Government, Program Management, Management, Leadership, Risk Management, Commercial Insurance, Budgets, Employee Benefits, Commercial Lines
Education
Central Michigan University 1978 — 1979
MBA, Marketing
Hillsdale College 1973 — 1977
BA, History, Economics
Michigan Insurance Company October 1997 - Present
Citizens Insurance Company June 1981 - October 1997
Skills
Property & Casualty...
Education
Grand Valley State University 1977 — 1981
B.S., Business Management
Accident Fund Insurance Company of America July 2009 - Present
GLBRG 1988 - Present
Bank of America May 1986 - October 2008
ABN AMRO Bank N.V. 1996 - 2007
Citizens Insurance Company March 1983 - February 1986
Kelly Services October 1980 - March 1981
Hurley Medical Center 1977 - 1980
Education
Eastern Michigan University 1974 — 1977
BBA, Business/Management
University of Michigan 1973 — 1974
none, Science/Pre-Med
Oakland Community College 1971 — 1973
Associates, Science
NAMIC December 2008 - Present
American Partners Bank September 2005 - December 2008
Nationwide Insurance March 2000 - September 2005
Citizens Insurance Company 1995 - 1998
Skills
Strategic Planning, Insurance, Marketing Strategy, Negotiation, Sales, Team Building, Business Development, Strategy, Business Strategy, Marketing, Risk Management, Management Consulting, Management, Leadership, Team Leadership
Education
Indiana Wesleyan University
BS Management
Chrysler LLC February 1987 - Present
Citizens Insurance Company May 1985 - February 1987
Genesee Intermediate School District April 1983 - May 1985
NCR January 1980 - April 1983
Education
Central Michigan University 1974 — 1979
BS, Computer Science
Delta Dental Plan of Michigan September 2006 - June 2009
Delta Dental Plan of Michigan October 1995 - September 2006
Citizens Insurance Company December 1993 - October 1995
Teleflora 1989 - 1991
Education
Cleary University 1994 — 1995
BBA, Business
Rand Group December 2013 - Present
Synergy Business Solutions November 2009 - December 2013
VAR2 April 2008 - November 2009
EHTC October 2004 - March 2008
Consolidated Vendors Corporation October 2001 - October 2004
Engage Technologies 2000 - 2001
Michigan Insurance Company 1997 - 2000
Citizens Insurance Company 1991 - 1997
Skills
SharePoint, ERP, Microsoft SQL Server, Microsoft CRM, Microsoft Dynamics, Software Development, Requirements Analysis, Crystal Reports, Software Project..., Integration, Software Implementation, Microsoft Dynamics SL, IT Management, SSRS, Business Intelligence, SQL, MS Project, Business Analysis, IIS, Databases
Education
Grand Valley State University 1986 — 1991
Bachelor's degree, Information Technology
Rodan and Fields Dermatologists January 2013 - Present
Zenith National Insurance Co March 2003 - May 2008
Citizens Insurance Company 1995 - 2002
Skills
Property and Casualty..., Skin Care Consultant
Education
Ball State University
Citizens Insurance Company Claim Representative SpecialistAuto-Owners InsuranceMay 1998 - January 2008
Education
Michigan State University 1996 — 2000
BS, Accounting
Genesee General August 2012 - Present
Liberty Mutual Group - Safeco Insurance May 2011 - August 2012
Zurich North America November 2008 - March 2011
Zurich North America September 2007 - November 2008
Comcast Corporation 2006 - 2007
Bristol West Insurance 2004 - 2005
Citizens Insurance Company 1998 - 2004
Education
Central Michigan University 2011 — 2015
Bachelor of Science (BS), Administration: Organization Administration
Oakland Community College 2004 — 2007
Management Development
Michigan Insurance Company-A Donegal Insurance Group Company 2015 - Present
Michigan Insurance Company-A Donegal Insurance Group Company 2010 - 2015
Michigan Insurance Company 2008 - 2010
Michigan Insurance Company 2001 - 2008
Michigan Insurance Company 2000 - 2001
Citizens Insurance Company 1996 - 2000
Citizens Insurance Company 1994 - 1996
Skills
Commercial Insurance, Property & Casualty..., Casualty, Liability, Strategic Planning, Commercial Lines, Underwriting, Legal Liability, Professional Liability, Employment Practices..., Inland Marine, Umbrella Insurance, Workers Compensation, Liability Analysis, General Insurance, Claims Management, Casualty Insurance
Education
University of Michigan 1989 — 1993
Firekeepers Development Authority July 2009 - Present
Accident Fund Insurance Company of America August 2004 - January 2009
Gallagher Bassett 2002 - 2004
Citizens Insurance Company 1995 - 2002
Skills
Claims Management, Workers Compensation, Claim Investigation, Property & Casualty..., Insurance, Casualty, Liability, Commercial Insurance, Claim, Litigation Management, Legal Liability, Risk Management, General Insurance, Risk Assessment, Professional Liability, Workers' Compensation..., Umbrella Insurance, Commercial Lines, Training, Team Building, Subrogation, Hospitality, Tribal Gaming, Employee Benefits, Casino, Gaming Industry, Management, Customer Service, Health Insurance
Education
Rockhurst University Continuing Education Center 2014 — 2014
OSHA Safety 30 Hour Compliance Course, Occupational Safety and Health Administration
Falmouth Institute 2011 — 2011
Native American Human Resources, Indian Country Human Resource Professional Program
Lansing Community College
Forestry & Business
The ASU Group May 2006 - Present
Citizens Insurance Company May 2002 - May 2006
AIG May 2001 - May 2002
Allstate Insurance Company March 1996 - May 2001
Skills
Litigation, Property Damage, CPL, Personal Injury, Insurance, Claims, Subrogation, General Liability, Insurance Claims, Litigation Management, Coverage, Casualty, Adjusting, Professional Liability, Property & Casualty..., Settlements, General Insurance, Negotiation, Premises Liability, Investigation, Settlement, Risk Management, Automobile, Excess, Liability, Legal Liability, Claim, Commercial Insurance, Workers Compensation, Claim Investigation, Claims Management, Casualty Insurance, Workers' Compensation..., Commercial Lines, Underwriting
Education
Northern Michigan University 1973 — 1977
Bachelors Degree, Mass Communication and Broadcasting Double Major
Nationwide Insurance 2005 - Present
Citizens Insurance Company 1998 - 2005
Citizens Insurance Company 1987 - 1998
Transamerica Ins 1979 - 1987
Skills
Property & Casualty..., Claims Management, Life Insurance, Customer Service, Sales, Customer Retention, Liability, Underwriting, Legal Liability, Professional Liability
Education
Michigan State University 1977 — 1978
Bachelors, Criminal Justice
Kellogg Community College 1974 — 1976
Associates
The National Alliance
Certified Risk Manager
The National Alliance
Certified Insurance Counselor
Insurance Institute of America
Asoociates in Claims
Exacta Corporation October 2009 - Present
QBE the Americas 2009 - 2010
Amerisure Insurance 2000 - 2009
Covansys 2000 - 2003
Amerisure Insurance 1986 - 2000
Citizens Insurance Company 1983 - 1986
Education
DeVry Institute of Technology 1980 — 1983
Dick's Sporting Goods 2006 - 2010
First Charter Bank 1999 - 2006
Citizens Insurance Company May 1995 - June 1998
Michigan National Bank June 1985 - April 1995
Amway Corporation 1980 - 1985
Education
Michigan State University
Masters, Labor Relations
Merit Specialty November 2014 - Present
Seneca Insurance October 2010 - November 2014
ACE WESTCHESTER January 2008 - August 2010
ASPEN SPECIALTY September 2004 - June 2007
RSUI April 2002 - September 2004
LMG PROPERTY January 1998 - January 2002
AMERICAN INTERNATIONAL GROUP (AIG) January 1997 - January 1998
CITIZENS INSURANCE COMPANY January 1997 - December 1997
Northbrook April 1986 - January 1997
ALEXANDER AND ALEXANDER April 1985 - April 1996
Skills
Underwriting, Insurance, Commercial Lines, Excess, New Business Development, Wholesale, Excess & Surplus Lines, Business, Casualty, Property & Casualty..., Legal Liability, Commercial Insurance, Umbrella Insurance, Reinsurance, Liability, General Insurance, Property, Risk Management, Inland Marine, Professional Liability, Claims Management, Workers Compensation, Liability Analysis, CPCU, Litigation Management, Catastrophe Modeling, Insurance Brokerage
Education
The Ohio State University 1972 — 1977
Bachelor of Science, Civil Engineering
Columbus St Francis de Sales 1968 — 1972
College Prep
Coverys Insurance Services 2010 - Present
Michigan Commercial Insurance Mutual September 2003 - November 2010
Citizens Insurance Company 1986 - 2003
Skills
Workers Compensation, Casualty, Training, Property & Casualty..., Underwriting, Insurance, Commercial Insurance, Professional Liability, Legal Liability, Commercial Lines, Liability, Umbrella Insurance, Claims Management, General Insurance, Employment Practices..., D&O
Education
Michigan State University
Master of Business Administration, Integrative Management
Grange Insurance September 2007 - Present
Citizens Insurance Company 1989 - 2006
Skills
Subrogation, Claim, Property & Casualty..., Litigation Management, Workers Compensation, Legal Liability, Professional Liability, Liability, Casualty, Claims Management, Insurance, Liability Analysis, Litigation, General Insurance, Property Damage, Commercial Lines, Insurance Law, Claim Investigation, Commercial Insurance
Education
Temple University
The Hanover Insurance Group February 2015 - Present
Citizens Insurance Company April 2009 - Present
Hanover Insurance Company July 2007 - April 2009
The Hanover Insurance Group May 2001 - July 2007
Skills
Risk Management, Insurance, Underwriting, Property & Casualty..., Financial Reporting
Education
Spring Arbor University 2010 — 2011
BA, Management & Organizational Dev / Accounting
Davenport University
None, Accounting