CO-OP Financial Services
Industry: Company
DescriptionCO-OP Financial Services, formerly known as CO-OP Network and also known as CU Cooperative Systems, Inc., is a company that operates an interbank network connecting the ATMs of credit unions in the United States, with locations also in Canada and certain United States Navy bases overseas. CEO: Todd Clark President: James Hanisch Founded: 1975 ATMs: 30,000 Chief people officer: Cheryl Middleton Jones Subsidiaries: The Members Group LLC, CO-OP Member Center,
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CO-OP Financial Services Employees
CO-OP Financial Services October 2009 - Present
Education
University of North Texas 1975 — 1978
Master of Arts, US History
Howard Payne University 1971 — 1975
Bachelor of Arts, History, Political Science
Parex USA, Inc. September 2012 - Present
The Word & Brown Companies October 2008 - September 2012
CO-OP Financial Services 2006 - 2008
Skills
Marketing..., Marketing Strategy, Development of..., Strategic Planning, Integrated Marketing..., Email Marketing, Marketing, Web Analytics, Customer Service, Social Media, Trade Shows, Market Planning, Copywriting, Press Releases, Facebook, Advertising, New Business Development, Team Building, Account Management, Contract Negotiation
Education
California State University-San Bernardino - College of Business and Public Administration 2001 — 2006
B.A., Marketing
CO-OP Financial Services April 2012 - Present
Bank of America Home Loans April 2010 - March 2012
Citi September 2009 - September 2009
Citi March 2008 - September 2009
Citi March 2007 - February 2008
Citi November 2004 - February 2007
Citi March 2003 - November 2004
Citi March 2002 - February 2003
Citi March 2001 - February 2002
Citi March 2000 - February 2001
Skills
Loans, Mortgage Servicing, Loss Mitigation, Mortgage Banking, Mortgage Lending, Foreclosures, Account Reconciliation, Bankruptcy, Time Management, Management, Operations Research, Microsoft Office, AS400 system, Lotus Notes, Mainframe, Springboard, IBM 3270, Lending 360, Consumer Lending, Post Closing, Cash Posting, MortgageServ, FiServ, CACS, Cognos, Avaya, Avaya Communication..., CMS, FOCUS, LPS Desktop, NLS, FileNet, Coaching Staff, Great Motivator, Problem Solving, Document Management, Document Review, Document Imaging, Communication Skills, Can Do Approach, Innovator, Quick Study, Quick Thinker, Banking, Call Centers, Coaching, Credit, Customer Service, Leadership, Quality Assurance
Education
The University of Texas at Arlington 2012 — 2014
University Studies
Paul Quinn College 2002 — 2004
Organizational Management
The University of Texas at Austin 1993 — 1996
Architectural Engineering
Eastfield College 1992 — 1994
General Studies
Skyline 1989 — 1993
High School Diploma, General Studies
CO-OP Financial Services May 2005 - Present
AT&T May 1988 - February 2005
Skills
Stakeholder Management, Mortgage Lending, Team Leadership, Loans, Telecommunications, Training, Coaching, Vendor Management, Team Building, Consumer Lending, Sales, Wealth Management, Disaster Recovery, Leadership, Management, Team Management, Employee Training, Savings, Recruiting, Employee Engagement, Finance, Employee Relations, Performance Management, Talent Acquisition, Sourcing
Education
Dallas Baptist University 1989 — 1995
109 hours, Business Administration, Management and Operations
Rider High School 1978 — 1982
Diploma, General Studies
CO-OP Financial Services June 2008 - Present
Independent February 2008 - December 2009
Cookie Lee 2004 - December 2009
Los Angeles Freightliner July 2007 - February 2008
New Century Mortgage Corporation November 2005 - May 2007
New Century Mortgage Corporation November 2002 - November 2005
Newport Corporation 2000 - November 2002
Epicor Software 1999 - 2000
Business Engine Software 1998 - 1999
Skills
Full Lifecycle..., Talent Management, Applicant Tracking..., Strategy, Job Coaching, Project Management, Vendor Management, Management, Leadership, Process Improvement, Workforce Planning, Internet Recruiting, Social Media, Sourcing, Screening, Hiring, Behavioral Interviewing, Background Checks, eVerify, Drug Screening, Onboarding, Employee Referral..., Relocation, College Recruiting, HR Policies, Employee Relations, Training, Job Descriptions, Exit Interviews, Employee Benefits, HRIS, Deferred Compensation, Talent Acquisition, Employee Wellness, Recruiting, Performance Management, Personnel Management, Temporary Staffing, Temporary Placement, Staffing Services, Human Resources, Business Development, HR Consulting, Employer Branding, New Hire Orientations, Employee Engagement, Succession Planning, Benefits Administration, Taleo, Vurv
Education
California State Polytechnic University-Pomona 1994 — 1999
Bachelors
First Credit Union March 2011 - Present
Arizona Cardinals Football Club March 2011 - Present
REMX - Specialty Staffing December 2009 - July 2010
Co-Op Financial Services April 2001 - June 2009
CO-OP Financial Services February 1998 - April 2001
Service Centers Corporation (AKA Co-Op Financial Services_ August 1995 - February 1998
Skills
Customer Service, Process Improvement, Process Scheduler, Program Management, Payroll, Event Management, Outlook
Education
Macomb Community College
Associates of Applied Science, General Business
Macomb Community College
Associates of Arts, General Studies
CO-OP Financial Services April 2011 - Present
Credit Union ONE October 2010 - April 2011
Credit Union ONE September 2007 - October 2010
Credit Union ONE (ONE's Technologies) May 2003 - September 2007
Credit Union ONE (ONE's Technologies) October 1996 - May 2003
Credit Union ONE August 1993 - October 1996
Skills
Business Analysis, Internet Banking, Project Management, Banking, Credit Unions, Security, Customer Service, Vendor Management, Disaster Recovery, Risk Management, Business Process, Process Improvement, IT Management, SDLC, Call Centers
Education
Davenport University 1994 — 1997
Business Administration
McKesson Health IT July 2012 - Present
CO-OP Financial Services March 2009 - June 2012
Skills
Red Hat Linux, Windows Server, Cisco UCS, VMware, Citrix Networking and..., Windows Powershell, Python, Bash, Servers
Education
Kennesaw State University
Information Technology
CO-OP Financial Services February 2007 - Present
Medco Health Solutions UK April 1995 - February 2007
Skills
Public Speaking, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, English, Research, Leadership, Management, Team Building, Call Centers
Education
Dallas Baptist University 2004 — 2008
Bachelor of Arts (B.A.), Business/Corporate Communications
Dallas Baptist University 2000 — 2008
Bachelor of Applied Science (B.A.Sc.), Communication, General
CO-OP Financial Services May 2015 - Present
CO-OP Financial Services October 2009 - Present
Vineyard Bank March 2006 - March 2007
Vineyard Bank March 2006 - March 2007
Skills
Banking, Risk Management, Training, Project Management, Leadership, Customer Service, Strategic Planning, Coaching, Budget, Change Management, Team Building, Microsoft Excel, Budgets, Software Documentation, Project Planning, Customer Satisfaction, Process Improvement, Account Management, Program Management
Education
University of La Verne 2012 — 2015
MS, Leadership & Managment, Organizational Development
California State University-Fullerton
BA, American Studies
Security Credit Union September 2013 - Present
Craftsman Credit Union April 2012 - September 2013
CO-OP Financial Services March 2011 - September 2012
Skills
Customer Service, Accounting, Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Loans, Troubleshooting, Banking, Outlook, Finance, Data Entry, Access, Cross Selling, Financial Reporting, Credit Insurance
Education
Henry Ford Community College 2008 — 2010
Associate Degree, Business Administration
El Monte City School District January 2015 - June 2015
Arcadia City Employees Federal Credit Union September 2011 - February 2012
Community Bank September 2008 - January 2011
Visterra Credit Union October 2006 - September 2008
CO-OP Financial Services May 2005 - October 2006
Foothill Federal Credit Union June 2002 - May 2005
Wescom Credit Union October 1998 - June 2002
Home Savings of America February 1993 - October 1998
Dr. Charles A. Leroy December 1991 - February 1993
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Public Speaking, Healthcare, Teamwork, Cpr Certified, Social Media, Medical Terminology, Windows, Data Analysis, English, Time Management, Meditech, Coaching, Banking, Vital Signs, Training, Critical Thinking, Customer Satisfaction, Clerical Skills, Medical Records, Hospitals, Direct Patient Care, Compassion, Telephone Skills, Medication..., Office Management, Outlook, Nursing Care, Care Planning, Nursing, Call Centers, Leadership, Employee Relations, EMR, EHR, Phone Etiquette, Patient Safety, HIPAA, Team Building, Process Improvement, BLS, Data Entry, CPR Certified
Education
Citrus College 2015 — 2016
Registered Nursing/Registered Nurse
Citrus College 2012 — 2015
Citrus College 2014 — 2014
Certificate, Health Unit Coordinator/Ward Clerk
LVN Nursing Program Citrus College 2011 — 2012
Monrovia Community Adult School (ROP) 2011 — 2011
Certificate, Certified Nurse Assistant
North-West College-West Covina 1991 — 1991
Certificate, Medical Reception/Receptionist
CO-OP Financial Services October 2005 - Present
Fidelity National Information Services January 1999 - October 2005
XRT 1998 - 1998
First Data Corporation 1991 - 1998
Skills
Business Analysis, Debit Cards, Payment Card Processing, Account Management, Payment Systems, Sales, Cards, Electronic Payments, Financial Services, Strategic Partnerships, Payments, Product Management, Credit Cards, Lead Generation, Marketing Communications, Banking, ACH, Credit, Mobile Payments
Education
Oakland University 1987 — 1992
B.A., Communication / Business
CO-OP Financial Services March 2015 - Present
Fiserv March 2014 - March 2015
Fiserv October 2012 - March 2014
Fiserv July 2007 - October 2012
Fiserv March 2004 - July 2007
Fiserv August 2001 - March 2004
Fiserv September 1999 - August 2001
TransAlliance November 1996 - September 1999
Security Pacific Bank, West One Bank, Columbia Bank 1991 - 1996
CommonWealth Central Credit Union 1990 - 1990
Skills
Banking, Account Management, Customer Relations, Cards, Sales Management, Corporate Communications, Marketing Communications, Client Services, Credit Unions, Debit, ATM, Debit Cards, Payment Industry, Talking Points, Key Messaging, Managing Creative Teams, Internal Communications, Payment Systems, Electronic Payments, Market Research, Customer Service, Management, Financial Services, ATM networks, Vendor Management, Relationship Management, Business Process..., B2B, Risk Management, Project Management, Business Strategy, Marketing, Strategic Planning, Sales, Sales Operations, CRM, Project Planning, Customer Satisfaction, Strategy, Strategic Partnerships, Business Analysis
Education
Santa Clara University
B.A., English
Jesuit College Prep
Curacao July 2015 - Present
Claremont Graduate University May 2014 - May 2015
CO-OP Financial Services June 2014 - September 2014
Green Decor June 2011 - July 2013
Standard Chartered Bank February 2012 - April 2012
Honda Siel Power Products Ltd July 2011 - August 2011
VARUN BEVERAGES LIMITED June 2010 - July 2010
Skills
Management, Analysis, Performance Management, Microsoft Excel, Human Resources, Employee Relations, Microsoft Office, Organizational..., Finance, Data Analysis, C++, Customer Service, Training, Leadership Development, Leadership, Change Management, Financial Analysis, Visual Basic, Managing Database, Computer Network..., Recruiting, Administration, Staff Development, Access, Teamwork, Policy, Management Consulting, Coaching, Employee Training, Budgets, Strategic Planning, Financial Modeling, Research, Accounting, Public Speaking, Market Research, Business Strategy, Strategy, PowerPoint, FRx, Great Plains, SQL, Variance Analysis, Monthly Closing
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 2013 — 2015
Master of Business Administration (M.B.A.), Finance and Strategy
Guru Gobind Singh Indraprastha University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
TZ Insurance Solutions 2011 - 2014
Carlos Media 2009 - 2010
CO-OP Financial Services 2008 - 2008
Inspection Radio 2006 - 2008
BowTie, Inc. 2005 - 2006
International Concrete Repair Institute 2004 - 2005
American Society of Home Inspectors 1997 - 2004
Corporate Productions, Inc. 1994 - 1997
Brookstone, Inc. 1993 - 1994
Skills
Meeting Planning, Social Media Marketing, SEO, Social Media, Marketing Strategy, B2B Marketing, Marketing, PPC, SEM, Web Marketing, Email Marketing, Web Analytics, Google Adwords, Social Networking, Facebook, Integrated Marketing, Digital Marketing, Corporate Blogging, Online Advertising, Direct Marketing, Blogging Software, Social Media Measurement, Marketing Communications, Sales, Online Marketing
Education
University of Illinois at Urbana-Champaign - College of Business 1989 — 1993
Bachelor of Science in Business Administration, Marketing
California State University-Fullerton 2008 — 2008
Certificate, Professional Meeting Planning
CO-OP Financial Services January 2015 - Present
IBM January 2014 - January 2015
Fiserv January 2013 - January 2014
Fiserv October 2005 - January 2013
Fiserv December 2003 - October 2005
Mutual of Omaha November 1999 - June 2003
Robert Half September 1997 - November 1999
CSG Systems April 1996 - September 1997
Skills
Editing, Technical Writing, Software Documentation, Technical Documentation, Microsoft Office, Content Development, Adobe Acrobat, Management, Internal Communications, Proposal Writing, Content Management, Web Development, Project Management, Technical Communication, FrameMaker
Education
Michigan Technological University
M.S., Rhetoric & Technical Communication
University of Nebraska-Lincoln
B.A., Philosophy, English
Augustana College (SD)
CO-OP Financial Services February 2009 - Present
HardKnOx Entertainment January 2005 - Present
Texas Instruments February 2002 - January 2009
Aspect Semiquip International October 1998 - October 2001
Lam Research June 1994 - September 1998
Entertain Texas 1994 - 1998
Texas Instruments 1988 - 1994
K.O. Productions 1987 - 1989
US Army November 1983 - November 1987
Skills
Account Management, Sound, Management, Cross-functional Team..., Customer Service, Contract Negotiation, Sales, Social Media, Marketing, Product Management, Event Management, Social Media Marketing, Music, Broadcast, Social Networking, Entertainment, Music Industry, Microsoft Office, Advertising, Event Planning, Team Building, Public Relations, Music Production, Strategic Planning
Education
The University of Texas at Arlington 2009 — 2011
BFA, Communications Technology/Business Marketing
Acadamia Latinoamericna de Espanol Quito- Ecuador 2010 — 2010
Spanish Language and Literature
Dallas County Community College 2008 — 2009
AA Arts, Liberal Arts and Sciences/Liberal Studies
Art Institute of Dallas 1988 — 1989
Music Video Business, Music/Video & Business
CO-OP Financial Services June 2009 - Present
Allergan, Inc. December 2006 - February 2009
UnitedHealth Group June 2002 - December 2006
Orange County/Public Relations Society of America (PRSA) January 2002 - December 2002
Skills
Media Relations, Corporate Communications, Public Relations, Press Releases, Marketing Communications, Internal Communications, Newsletters, Marketing, Leadership, Event Management, Editing, Management
Education
California State University-Fullerton
B.A., Communications, Journalism Emphasis
Newport Harbor High School
Newport Harbor High School
Newport Harbor High School
Newport Harbor High School
North Texas Tollway Authority December 2013 - Present
CO-OP Financial Services July 2011 - December 2013
CO-OP Financial Services November 2009 - July 2011
The LoanLink Center / CUNA Mutual Group May 2007 - November 2009
Countrywide Home Loans 2004 - 2007
Enterprise Rent-A-Car 2003 - 2004
Hibernia National Bank 2002 - 2003
Isle of Capri Casino 1998 - 2003
Skills
Training, Quality Assurance, Call Centers, Customer Satisfaction, Credit, Team Building, Team Leadership, Credit Unions, Coaching, Customer Service, Call Center, Access, Banking, Performance Management, Mortgage Lending, Operations Management, Mentoring, Training Delivery, Telemarketing, Commercial Lending, Retail Banking, Microsoft Office, Vendor Management, Process Improvement, Instructional Design, Sales, Problem Solving, Sales Motivation, Underwriting, Captivate, Human Resources, Recruiting, Interviews, Loans, Time Management, Employee Relations, Project Management, Credit Cards, Debit Cards, Expression Web, Customer Retention, Visio, Employee Benefits, Customer Experience, Workforce Management, CRM, Insurance, Account Management, Mortgage Servicing, Onboarding
Education
Grambling State University 2010 — 2012
Masters, Criminal Justice, 4.0
Northwestern State University 1997 — 2002
Bachelors, Business Administration
Caddo Magnet High School 1994 — 1997
High School Diploma, Caddo Parish Gateway Program
CO-OP Financial Services February 2014 - Present
Kaplan Test Prep and Admissions May 2013 - May 2014
Ross & Matthews, P.C. March 2011 - May 2011
Regent Jewelry & Loan November 2008 - January 2011
Skills
Tutoring, Admissions, Higher Education, Teaching, Public Speaking, Research, Educational Leadership, Staff Development, Curriculum Design, Event Planning, Curriculum Development, Student Affairs
Education
Richland College 2012 — 2014
Turner Broadcasting System September 2013 - Present
CBS Corporation November 2012 - September 2013
RaceTrac Petroleum May 2009 - October 2012
M-Tech September 2008 - December 2008
CO-OP Financial Services May 2007 - September 2008
Multiple Hospitality Positions February 2004 - May 2007
Center for Interdiciplinary Instructual Technology Research January 2003 - July 2003
Skills
.NET, Databases, Software Development, ASP.NET, SQL, Agile Methodologies, Troubleshooting, Customer Satisfaction, Microsoft SQL Server, Software Project..., Priority Management, Management, AJAX, High Pressure Situations, Visual Basic, jQuery, WinForms, SSRS, CRM, WCF, ASP, C#, XML, Unix, Business Intelligence, T-SQL, Quality Assurance, Entity Framework, SDLC, Scrum, IIS, ASP.NET MVC, Web Applications, JavaScript, Visual Studio, SSIS, VB.NET, TFS, Database Design, LINQ, ADO.NET, Linkedin profile...
Education
East Carolina University 1999 — 2004
BS, Computer Science
East Carolina University 1999 — 2003
BA, Mathematics
CO-OP Financial Services February 2014 - Present
IntelesysOne, Inc. November 2011 - January 2014
Boral Industries USA April 2011 - November 2011
Antech Diagnostics August 2005 - April 2011
Kohl's Department Stores 2011 - 2011
Omnikron March 2004 - November 2004
Southern California Edison August 2002 - July 2003
Microdyne Outsourcing Inc January 2002 - August 2002
Skills
Cisco CLI, Cisco PIX515 / ASA5520, Cisco 2600/2800/1800 ISR, Cisco 3500/3600 Series..., Cisco VPN 3000/ASA SSL..., BGP/RIP routing..., MPLS, Windows 2003/2008..., Windows PPTP VPN, Office 2003/2007/2010, Dragon Naturally..., Desktop/Laptop..., Siemens Hipath..., Active Directory, Cisco IOS, VPN, Microsoft Office, Microsoft Exchange, Cisco Technologies, Windows, Switches, Troubleshooting, Laptops, Servers, Software Documentation, Windows Server, Technical Support, System Administration, Hardware, Routers, CCNA, Windows 7, Help Desk Support, System Deployment, Software Installation, DHCP, Backup Exec, DNS, Antivirus, Printers, IT Management, Cisco Routers, Information Technology, Microsoft Certified..., Blackberry Enterprise..., Microsoft SQL Server, Remote Desktop, Citrix, Group Policy, LAN-WAN
Education
University of Phoenix-Southern California Campus 2010 — 2012
Bachelor of Science (BS), Information Technology
Chaffey College 2010 — 2011
CCNA, Cisco Networking
United Education Institute 2001 — 2001
Certification, Networking Technology
Youth Opportunities Unlimited 1996 — 1998
High School Diploma
CO-OP Financial Services 2007 - Present
Scantron April 2005 - February 2007
Alcatel-Lucent April 2001 - March 2005
Alcatel-Lucent September 2000 - March 2001
Alcatel-Lucent September 1999 - September 2000
Alcatel-Lucent June 1998 - September 1999
Skills
Process Improvement, Budgets, Team Leadership, Cross-functional Team..., Great Plains Software, Financial Analysis, Strategic Leadership, Mentoring, Corporate Financial..., Month End Close, Customer Oriented, Process Implementation, Driving Results, Delivering Results, SAP, FRx Report Designer, Softrax, Monarch Pro, AS400 system, Sage FAS, Microsoft Office, Visio, Billing Systems, Billing Process, Gross Profit Analysis, Gross Margin, Trend Analysis, Ad Hoc Reporting, Finance, Financial Reporting, Account Reconciliation
Education
Babson College - Franklin W. Olin Graduate School of Business 1998 — 2000
MS, Accounting with emphasis in strategic cost management and entrepreneurial finance
Hampton University 1993 — 1997
BS, Accounting
Capital Group August 2014 - Present
Irvine Montessori April 2014 - Present
Pacific Elite Collision Centers April 2012 - April 2014
Co-Op Financial Services March 2011 - March 2012
Skills
Marketing, Public Speaking, Corporate Communications, Outstanding..., Fundraising, Event Planning, Customer Service, Project Coordination, Social Media Marketing, Campaigns, Bilingual-English/Spanis..., Employee Training, Call Centers, Fraud Detection, Nonprofits, Customer Satisfaction, Customer Engagement, Team Building, Video Production, Web Design, Print Design
Education
California Baptist University 2008 — 2010
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Chaffey College
Johnson & Johnson - Biosense Webster 2010 - Present
CO-OP Financial Services July 2013 - February 2014
Biosense Webster June 2010 - July 2013
Southern California Edison August 2009 - March 2010
Consultant January 2009 - August 2009
Citi Residential Lending September 2008 - January 2009
ACC Capital Holdings 2004 - 2008
Society for Technical Communication 1999 - 2008
Many Industries 1990 - 2004
Skills
Multimedia and web..., Training and..., Business operational..., System use cases,..., Software Project..., Project Delivery, Database reporting, Marketing technical..., Process analysis,..., Multimedia..., Knowledge management..., Business..., Databases, Technical Writing, Software Documentation, Instructional Design, Training, Policy, Indexing, Functional..., Web Technologies, Project Management, Online Help, Business Analysis, Analysis, Technical Documentation, Cross-functional Team..., Program Management, Management, Employee Training
Education
University of Southern California 1977 — 1980
MA, Linguistics
Colorado College 1970 — 1974
BA, Languages
Golden Gate University
MBA program in Information Systems
CO-OP Financial Services July 2006 - Present
American First Credit Union January 2001 - June 2006
Skills
Credit Unions, Loans, Consumer Lending, Credit, Debit Cards, ACH, Strategic Planning, Strategic Financial..., Banking, Mortgage Lending, Executive Management, Sales Management, Process Improvement, New Business Development, Budgets, Financial Analysis, Vendor Management, Underwriting, Loan Servicing, Risk Management, Payments, Team Building, Strategy, Credit Cards, Portfolio Management, Financial Services, Marketing, Mergers & Acquisitions, Business Development, Financial Risk
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1994 — 1996
MBA
California State University-Fullerton 1987 — 1990
Bachelor, Communication
Rowland High School
CO-OP Financial Services April 2012 - Present
Atlanta Postal Credit Union March 2001 - April 2012
USAF Reserve 2006 - 2012
Georgia Credit Union Affiliates January 1997 - December 2000
Intellimedia January 1996 - August 1996
Skills
Risk Management, Strategic Planning, Executive Management, Negotiation, Policy, ATM networks, Process Improvement, Management, Security, Finance, Strategy, Team Building, Leadership, Vendor Management, Program Management, Project Management, Banking, CRM, Business Process..., Analysis, Change Management, Disaster Recovery, Information Technology, Customer Service, Budgets
Education
Mercer University - Stetson School of Business and Economics 2000 — 2001
Master of Business Administration (MBA), Management Information Systems and Services
Valdosta State University 1989 — 1992
Glynn Academy
Glynn Academy
Glynn Academy
CO-OP Financial Services November 2011 - Present
Sears Holdings Corporation/Call Center Network April 2007 - December 2011
John Morrell Corporation/Iowa Quality Meats January 2006 - April 2007
Maytag Corporation March 2004 - January 2006
Nabi Biopharmaceuticals May 2000 - February 2004
Rockview Farms October 1999 - May 2000
Skills
Human Resources, Employee Relations, FMLA, Workers Compensation, Onboarding, HRIS, Performance Management, Talent Acquisition, New Hire Orientations, Talent Management, Employee Engagement, Succession Planning, HR Policies, Union Avoidance, EEO, Employee Management, Job Descriptions, Performance Appraisal, Coaching, Training, Policy, Job Analysis, Conflict Resolution, Background Checks, Payroll, Recruiting, Employee Benefits, Interviews, Leadership, Applicant Tracking..., Management, Temporary Placement, Hiring, Employee Training, ADP Payroll, Workforce Planning, Employment Law, Deferred Compensation, College Recruiting, Benefits Administration, Internet Recruiting, Personnel Management, HR Consulting, Organizational..., Labor Relations, Taleo, Exit Interviews, Employer Branding, Affirmative Action
Education
Colorado State University
B.A, Social Sciences
CO-OP Financial Services June 2015 - Present
Credit Union Centers Shared Branching April 2003 - June 2015
Link FCU September 1995 - April 2003
re:Member Data 1987 - 1992
Skills
Credit Unions, Symitar, Banking, Consumer Lending, Credit, Financial Institutions, Team Building, Commercial Lending, Risk Management, Business Development, Debit Cards, Credit Cards, Leadership, Executive Management, Loan Origination, Customer Satisfaction, Loans, Small Business Lending, New Business Development, Branch Management, Strategic Planning
Education
Indiana Wesleyan University
United Physicians January 2015 - Present
One Reverse Mortgage October 2011 - September 2014
Quicken Loans June 2011 - September 2011
CO-OP Financial Services July 2006 - June 2011
Image Sun Tanning September 2002 - December 2005
Skills
Public Relations, Customer Service, Event Planning, Social Media, Social Media Marketing, Facebook, Copywriting, Online Advertising, Marketing, Email Marketing, Blogging, Advertising, Online Marketing, Newsletters, WordPress, Marketing Communications, Marketing Strategy, Digital Marketing, Integrated Marketing, Team Building, Time Management, Writing, Microsoft Office, Press Releases, Direct Marketing
Education
Eastern Michigan University 2006 — 2010
BS, Public Relations
Schoolcraft College 2004 — 2006
Communications
Dynamic Computer Corporation September 2015 - Present
Associa June 2014 - August 2015
Public Service Credit Union October 2013 - September 2014
CO-OP Financial Services May 2009 - October 2013
Skills
Finance, Loans, Mortgage Lending, Risk Management, Strategic Financial..., Banking, Cash Management, Credit Analysis, Consumer Lending, Credit, Credit Cards, Financial Services, Financial Analysis, Payments, Portfolio Management, Retail Banking, Retirement Planning, Credit Unions, Cross Selling, Debit Cards, Deposits, Financial Institutions, ACH, Accounting, Account Reconciliation
Education
Baker College of Allen Park 2011 — 2015
Bachelor's degree, Accounting
Baker College of Allen Park 2011 — 2014
Associate's degree, Accounting, 3.8
Hilton Worldwide December 2014 - Present
CO-OP Financial Services June 2014 - January 2015
ECS Worldwide Chauffeured Services September 2013 - May 2014
Hilton Garden Inn January 2013 - September 2013
West Corporation August 2010 - February 2012
Sears, Roebuck and Co. July 2006 - August 2008
Skills
Customer Service, Retail, Conflict Resolution, Cash Register, Microsoft Excel, Microsoft Office, Hospitality, Sales, Ground Transportation, Data Entry, Customer Satisfaction, Time Management, Telephone Skills, Outlook, Call Centers, Customer Experience, Event Management, Operations Management, Event Planning, Account Management, Team Building, Strategic Planning, New Business Development
Education
Florida Agricultural and Mechanical University 2008 — 2012
FSCC, LLC part of CO-OP Shared Branching - CO-OP Financial Services June 1993 - Present
CO-OP Financial Services - CO-OP Connect - CO-OP Shared Branching June 1993 - Present
Financial Service Centers Cooperative, Inc. June 1993 - December 2011
CO-OP Financial Services January 1986 - June 1993
Skills
Outsourcing, Credit Unions, Executive Management, Banking, Management, Risk Management, Vendor Management, Financial Services, Strategic Planning, Electronic Payments, Loans, Credit
Education
Northern Illinois University 1977 — 1980
Charles F. Day and Associates, LLC December 2009 - Present
Cantin Communications & Consulting January 2004 - Present
JFC Staffing Associates July 2009 - December 2009
Wilton Precision Steel March 2008 - April 2009
CMI Consulting November 2007 - March 2008
Venturi Staffing Partners November 2006 - June 2007
Staffing Services, Inc, February 2006 - December 2006
CO-OP Financial Services May 1998 - April 2003
USAF September 1977 - February 1989
Skills
Human Resources, Recruiting, Interviews, New Hire Orientations, Benefits Administration, Training, Personnel Management, Employee Benefits, Leadership, Employee Relations, Sourcing, Management, Temporary Placement, Payroll, Technical Recruiting, Applicant Tracking..., Staffing Services, Employment Law, Career Development, Deferred Compensation, Organizational..., Talent Acquisition, College Recruiting, Social Media, Social Networking, Talent Management, Resume Writing, Change Management, HR Consulting, Background Checks, SDLC, Internet Recruiting, HR Policies, Job Fairs, Benefits Negotiation, Microsoft Office 2007, Job Descriptions, Screening Resumes, Telephone Skills, Screening, HRIS, Performance Management, Contract Recruitment, Temporary Staffing, Employee Engagement, Staffing Coordination, Office 2010, Coordinators, Full-cycle Recruiting, Microsoft Office 2013
Education
Colorado Technical University 2011 — 2015
BS, Business Administration/Human Resources, 3.99/4.00
Colorado Technical University 2011 — 2015
Bachelor’s Degree, Business Administration and Management, Human Resource Management, 3.99/4.00
Black Hawk College 2011 — 2011
Certificate, Human Resource Management
Almeda University and College 2005 — 2008
MBA, Business/HR, 3.75
Ashwood University 2001 — 2005
BBA, Business/HR Management, 3.75
Chapman University 1985 — 1986
Took Business Classes, Business, 3.50
El Camino College 1983 — 1984
Took Business Classes, Business Management, 3.50
CO-OP Financial Services October 2013 - Present
CO-OP Member Center September 2011 - October 2013
CO-OP Financial Services July 2010 - September 2011
CUNA Mutual Group November 2007 - July 2010
JT Packard December 2005 - December 2006
GE Healthcare April 2004 - May 2005
GE Healthcare July 2001 - April 2004
Datex-Ohmeda November 1995 - June 2001
Skills
PMP, Management, Quality Assurance, Process Improvement, Cross-functional Team..., Six Sigma, Project Management, Business Process..., Team Leadership, Leadership, CRM, Customer Service, Call Centers, Change Management, Vendor Management, Analysis
Education
Texas Christian University - M.J. Neeley School of Business 1979 — 1983
BBA, Management
Capella University
MBA, Management
San Manuel Band of Mission Indians December 2013 - Present
CO-OP Financial Services October 2009 - October 2013
CO-OP Financial Services March 2004 - October 2009
CO-OP Financial Services October 2000 - October 2004
Skills
Data Center, Disaster Recovery, Active Directory, Project Management, Debit Cards, Technical Support, Vendor Management, Servers, Networking, Financial Services, Banking, Credit Cards, Customer Service, Security, IT Management, Strategic Planning, Payments, Windows Server, IT Infrastructure..., Team Leadership, Team Building, Credit, VMware ESX, Cisco Technologies, Project Planning, MS Project, Citrix, VMware Infrastructure, Microsoft SQL Server, NetApp, PCI DSS, SSAE 16, Network Security, Information Security, NetApp Filers, Microsoft Office, Microsoft Cluster, McAfee Antivirus, McAfee, Credit Unions, Capital Budgeting, Contract Management, CISSP, IT Strategy, Storage, DDoS, Strategic Communications, Document Management, Technical Documentation, Business Analysis
Education
California State Polytechnic University-Pomona 1991 — 1993
Bachelor's degree, Computer Information Systems
National Bank Of Kansas City 2015 - Present
CO-OP Financial Services 2014 - 2015
Bank of Blue Valley 2010 - 2014
U.S. Central 1994 - 2009
Skills
ACH, Internet Banking, Electronic Payments, Credit Unions, Debit Cards, Banking, Mobile Banking, Customer Service, Retail Banking, Risk Management, Remote Deposit Capture, Credit Analysis, Loans, Project Management, Credit, Training, Process Improvement, Treasury Services, Operations Management, Management, Cash Management
Education
Baker University
Bachelor of Science (BS), Management
Johnson County Community College
Associates, Business Administration
Arrowhead Credit Union August 2012 - Present
FTSI September 2009 - November 2009
USS Corp June 2009 - September 2009
CO-OP Financial Services August 2005 - November 2008
CO-OP Financial Services August 2003 - August 2005
CO-OP Financial Service March 2001 - August 2003
Vineyard National Bank August 1997 - March 2001
Skills
Banking, Credit, Loans, Management, Microsoft Excel, Customer Service, Outlook, Project Management, Training, Time Management, Business Development
Education
Santa Ana College 1990 — 1992
AA, General
Valley High School 1981 — 1984
Cosmetology High School
CO-OP Financial Services June 2012 - Present
MajescoMastek software Inc. November 2007 - June 2012
MajescoMastek September 2006 - October 2007
Mastek February 2005 - August 2006
Orange PCS Ltd 2003 - 2006
Mastek March 2001 - February 2004
NIIT 1995 - 2000
Skills
Software Development, Architecture, SOA, Requirements Analysis, SDLC, WCF, Software Project..., Microsoft SQL Server, Web Services, PL/SQL, XML, Pre-sales, Web Applications, Project Management, Management, C#, JavaScript, ASP.NET, Hibernate, TFS, Scrum, Data Warehousing, Design Patterns, Databases, DB2, Project Planning, Oracle, Database Design, VB.NET, Business Intelligence, Business Analysis, SQL, CRM, Java, Integration, Enterprise Architecture, Unix, Visual Basic, Java Enterprise Edition, Team Leadership, Solution Architecture, Visual Studio, .NET, Testing, AJAX, UML, WPF, C++, Visio, SSRS
Education
Shivaji University 1988 — 1992
Bachelor's degree, Electronics Engineering
Karmaveer Bhaurao Patil College of Engineering 1984 — 1992
BE (BS), Electronics
Shishu Mandir Khopoli 1975 — 1985
Bachelor of Science (BS), Electronics, Computer Science
CO-OP Financial Services April 2015 - Present
Affinion Group October 2005 - February 2015
Franklin Templeton Investments May 1997 - October 2005
R J Fitzgerald & Company October 1996 - May 1997
Skills
Direct Marketing, Lead Generation, Salesforce.com, Marketing Strategy, Account Management, New Business Development, Customer Acquisition, Customer Retention, Strategic Planning, Marketing, B2B, Business Development, CRM, Email Marketing, Sales Management, Relationship Management, Sales, Product Management, Leadership, Management, Training, Contract Negotiation, Sales Operations, Strategy
Education
Mercer University 1990 — 1995
Bachelor of Business and Administration, Finance
Tampa Prep 1986 — 1990
Smith Financial Consulting LLC January 2011 - Present
Mira Costa College October 2008 - Present
Strunk LLC August 2010 - November 2011
Betsabe Graphic Design January 2009 - August 2010
The Members Group June 2006 - December 2008
CO-OP Financial Services June 2001 - June 2006
Claremont Graduate University June 1999 - June 2001
Skills
RFP Coordination, Contract Negotiations, Card Processing..., Customer Relations, Contract Negotiation, Marketing Strategy, Credit, Portfolio Management, Marketing, Public Speaking, Leadership Development, Strategic Planning, Team Leadership, Customer Service, Training, Program Management, Negotiation, Sales, Credit Cards, Analysis, Management, Coaching, Microsoft Excel, Leadership, Change Management, Account Management, Team Building, Financial Analysis, Project Management, Advertising, Business Planning, Strategy, Budgets, Risk Management, Business Development, CRM, Process Improvement, Finance, Committment, Networking, Positive Team Player, Small Business, Start-ups
Education
Mira Costa College 2010 — 2011
University of La Verne 1999 — 2001
MBA
University of La Verne 1997 — 1999
BS
Chaffey College 1995 — 1997
AA
Biola University 1995 — 1995
General Education
Credit Union Resources, Inc. January 2015 - Present
CO-OP Financial Services January 2013 - Present
CO-OP Financial Services January 2009 - December 2012
CUNA Mutual Group April 2008 - October 2009
CUNA Mutual Group April 2004 - April 2008
CUNA Mutual Group June 1997 - April 2004
Skills
Credit Unions, Financial Risk, Consumer Lending, Finance, Banking, Credit Analysis, Credit, Loans, Business Development, Financial Institutions, Call Centers, Payment Systems, Financial Services, Underwriting, Mortgage Lending, Insurance, Strategic Planning, Executive Management, Debit Cards, Payments, Risk Management, Electronic Payments, Credit Cards
Education
Friends University 1993 — 1997
Bachelor of Science, Business Administration
Southwest CUNA Management School, 2007 2005 — 2007
Credit Union Leadership and Innovation, Graduated with Honors
Co-operative Financial Services April 1995 - Present
CO-OP Financial Services April 1995 - Present
Education
Elizabeth City State University 1990 — 1994
Fiserv January 2014 - Present
Fiserv May 2013 - Present
CO-OP Financial Services July 2001 - May 2013
eFunds Corporation May 1999 - July 2001
USPI May 1997 - May 1999
Deluxe Data Systems January 1990 - March 1997
First Interstate Management Services February 1983 - January 1990
Skills
Debit Cards, Payment Systems, Electronic Payments, Credit Cards, Payments, Payment Card Processing, Product Management, Vendor Management, Cards, Process Improvement, E-commerce, Banking, Financial Services, Relationship Management, Executive Management, SDLC, Business Analysis, Payment Cards, E-payments, ACH, POS, ATM networks, Strategic Partnerships, Mobile Payments, Risk Management, EMV, Call Centers, Cross-functional Team..., Acquiring, Payment Services, Payment Gateways, Mobile Banking, Analytics, Transaction Processing, Electronic Funds..., Leadership, Internet Banking, Mobile Commerce, PCI DSS, Requirements Gathering, Outsourcing, Merchant Services, Competitive Analysis, Business Requirements, Credit, Portfolio Management, Business Development, Product Marketing, CRM, Product Development
Education
Cardinal Stritch University 2004 — 2011
Doctor of Philosophy (PhD), Leadership, Learning, Service
Cardinal Stritch University
Masters Degree, Management Science
Concordia University-Wisconsin
Bachelor of Arts (BA), Management Science
Lakeshore Technical College
Associate's degree, Equine Management
Hugh O'Brian Youth Leadership January 2013 - Present
CO-OP Financial Services May 2006 - Present
Orange County's Credit Union September 2005 - May 2006
Altura Credit Union September 2003 - September 2005
Education
California Baptist University 2005 — 2007
BS, Business
Preferred Hotel Group September 2011 - Present
Rise Media April 2006 - Present
CO-OP Financial Services August 2009 - August 2011
E.U.F. Corporation January 2008 - May 2009
Skills
Email Marketing, Online Marketing, SEO, Direct Marketing, Google Analytics, Social Media Marketing, SEM, Graphic Design, Web Design, Direct Mail
Education
Fashion Institute of Design & Merchandising 2004 — 2006
Associate of Arts (A.A.), Graphic Design
CO-OP Financial Services September 2015 - Present
RED Marketing Solutions February 2014 - July 2015
Skills
Marketing
Education
Milwaukee Area Technical College 2011 — 2013
Human Resources Management and Services
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan March 2013 - April 2015
Blue Cross Blue Shield of Michigan February 2015 - March 2015
Blue Cross Blue Shield of Michigan July 2014 - August 2014
CO-OP Financial Services November 2010 - November 2012
Fiserv CU Solutions May 2006 - November 2010
Capitol Bancorp November 2004 - May 2006
Standard Federal Bank December 2002 - July 2004
Skills
Microsoft Word, Lean Six Sigma, HDI Support Center..., Pharmaceutical Industry, Microsoft Excel, PowerPoint, Outlook, Analysis, Analytics, ICD-9, ICD-10, Prior Authorization, Medical Terminology, Financial Services, Debit Cards, Home Equity Loans, ACH, Customer Service, Quality Improvement, Research, Help Desk Support, Payment Card Processing, Healthcare, Leadership, Access, Management
Education
Colorado Technical University
Health/Health Care Administration/Management
Wayne County Community College District
Computer Information Systems, 4.0
Everett High school
Guy Yocom Construction November 2014 - May 2015
CO-OP Financial Services September 2008 - September 2014
SELECT BUILD UK LTD December 2007 - May 2008
CBDR INVESTMENTS, INC April 2004 - December 2007
Herman Weissker Inc July 1988 - April 2004
Skills
Construction, Contractors, Subcontracting, Value Engineering, Construction Management, Contract Management, A/R Collections, Revenue Recognition, Billing Process, Client Billing, Mechanics Liens, Lien Waivers, Accounts Payable &..., Microsoft Office, Monthly Close Process, Project Management, Business Process..., Customer Service, Variance Analysis, Revenue Analysis, Notary Public, Income Tax
Education
California State University-San Bernardino 2005 — 2007
B. S, Business Administration – Accounting
Your Move/ wealthplanning4U.com January 2010 - June 2012
CO-OP Financial Services June 2010 - December 2010
Nationwide Building Society January 2008 - December 2009
Nationwide Building Society February 2001 - January 2008
Nationwide Building Society January 1998 - February 2001
Nationwide Building Society July 1993 - January 1998
Skills
Financial Services, Banking, Customer Service
Education
Canterbury Christ Church University 2012 — 2015
Bachelor of Arts (B.A.), History with Education Studies, 2.1
Chatham House
CO-OP Financial Services June 2014 - Present
CO-OP Financial Services April 2012 - June 2014
CO-OP Financial Services July 2011 - April 2012
CO-OP Financial Services July 2009 - July 2011
Skills
Marketing, Marketing Strategy, Product Marketing, Content Marketing, Direct Marketing, Team Leadership, Management, Marketing Communications, B2B Marketing, Sales Process, Credit Unions, Lead Generation, Email Marketing, Project Management, Marketo, Budgets, Business Development, Sales
Education
Georgia Southern University - College of Business Administration 2005 — 2009
Bachelors of Business Administration, Marketing
CO-OP Financial Services October 2012 - April 2015
Skills
Accuracy, Critical thinking, Error identification..., Organization, Discretion with..., Active listening, Cash handling, Policy enforcement, Conflict resolution, Service orientation
Education
Edgewood College 2013 — 2015
Bachelor's of Science, Sociology
Madison Area Technical College 2009 — 2013
Associate's degree, Liberal Arts Transfer
Northland College 2008 — 2009
CO-OP Financial Services August 2015 - Present
CO-OP Financial Services January 2013 - August 2015
Camber Corporation 2011 - June 2012
You Walk Bail Bond Agency June 2008 - August 2011
Mt.Clemens Montessori Academy March 1999 - June 2008
Skills
Microsoft Office, JavaScript, HTML, Business Analysis, Windows, Microsoft Excel, Data Entry, Clerical Work, General Administrative, Customer Service, Microsoft Word, PowerPoint, Travel Planning, LMP, Leadership, Management, Problem Solving, Social Networking, Training, Public Speaking, Sales, Process Improvement, Research, Social Media
Education
Baker College of Clinton Township 2003 — 2005
Associate's degree, Early Childhood Education and Teaching
Baker College of Clinton Township
Associate of Arts and Sciences (AAS), Early Childhood Education and Teaching
McCusker & Company Inc. June 2015 - Present
Aetna June 2014 - May 2015
CO-OP Financial Services June 2013 - December 2014
Carlton Staffing April 2013 - June 2013
Randstad July 2012 - September 2012
Duncan Solutions March 2011 - June 2012
One Call Concepts January 2007 - September 2011
Niche Sampling (Hatch Staffing February 2009 - April 2009
Diggers Hotline February 2005 - December 2005
Skills
Customer Service, Process Improvement, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word, Team Leadership, Team Building, Account Management, Management, Operations Management, Call Center, Project Management, Forecasting, Troubleshooting, Data Entry, 10 Key, Phone Etiquette, Cash Handling Experience, Friendly Personality, Positive Can-do Attitude, Flexible to Change, Great communications..., Resourceful..., Enthusiasm to learn, Highly Reliable, Organized Multi-tasker, Pay Close Attention to..., Outstanding time..., Work Independently with..., Handle Multiple..., Handle Confidential..., Work in A Fast-paced..., QuickBooks, Purchasing, customer care, Tier 2, Customer Experience, Customer Satisfaction, PowerPoint, Call Centers
Education
Milwaukee Career College 2009 — 2010
certificate, pharmacy tech
James Madison High School 1998 — 2002
diploma, Advanced
San Bernardino County Fire Department October 2014 - Present
Iron Mountain June 2014 - September 2014
CO-OP Financial Services October 2013 - March 2014
Juice It Up! May 2008 - October 2013
Skills
Emergency Services, First Responder, Public Safety, Cpr Certified, First Aid, EMT, Microsoft Word, Telephone Skills, Inventory, Cash Handling Experience, POS, Time Management, Data Entry, Team Leadership
Education
California State University-Los Angeles 2011 — 2013
Bachelor of Science (BS), Fire Services Administration
Crafton Hills College 2009 — 2011
Associate of Science (AS), Fire Science/Fire-fighting
Houlihan Lokey June 2015 - Present
CO-OP Financial Services June 2014 - August 2014
Nth Degree Innovation August 2013 - May 2014
Central Bank of Indonesia March 2013 - August 2013
Skills
Economics, Financial Analysis, Macroeconomics, Analysis, Financial Modeling, Microsoft Office, Microsoft Excel, Data Analysis, PowerPoint, Leadership, Research, Corporate Finance, Valuation, Statistics, Investment Banking, Finance, Mergers & Acquisitions, Presentation Skills
Education
Claremont McKenna College 2014 — 2015
Master's Degree, Finance
Stony Brook University 2012 — 2014
Bachelor's Degree, Economics, Magna Cum Laude
BHSEC
CO-OP Financial Services June 2015 - Present
CO-OP Financial Services February 2012 - June 2015
CO-OP Financial Services February 2009 - February 2012
American Turf Management September 2008 - February 2009
Access Packaging Supplies September 2007 - September 2008
Skills
Customer Service, Event Planning, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Microsoft Word, Software Documentation, Business Development, Access, Customer Satisfaction, Outlook, Team Building, Training, Leadership, Budgets
Education
Chaffey Community College 2007 — 2009
B.A
Chaffey College
Independant Consultant May 2012 - Present
CO-OP Financial Services July 2013 - July 2015
The Technology Marketing Center August 2012 - August 2013
The Buddy Group September 2012 - May 2013
Earthbound Media Group November 2010 - May 2012
Earthbound Media Group February 2009 - November 2010
Earthbound Media Group August 2006 - February 2009
Orange County Performing Arts Center [Segerstrom Center for the Arts] 2006 - 2007
Susan Shook Associates 2006 - 2006
OC Weekly 2005 - 2006
Skills
Key Account Development, New Business Development, Marketing..., Email Marketing, Digital Marketing, Social Media, Marketing Communications, Web Content, User Experience Design, Content Strategy, Strategic Content..., Usability Testing, Collaborative Problem..., Creative Concept Design, Creative Briefs, Creative Solutions, Interactive Marketing, Interactive Storytelling, Technology Needs..., Web Content Management, Ektron Content..., Salesforce.com..., Google Analytics, Sales Management, Sales Presentations, Sales Process..., Cross-functional Team..., Team Management, Public Speaking, Field Marketing, Webinar Development, Copywriting, Copy Editing, Day Communique, Client Development, Client Counseling, Relationship Management, Superior Client Service, Strategic Communications, Communications Audits, Brand Developement, Customer Experience..., Advising Clients, Operational Streamlining, Business Process Design, Editorial Consulting, Database Publishing, Multicultural Marketing, Audience Development, Brand Development
Education
New York University 2003 — 2004
MA, Performance Studies (Critical Theory, Anthropology & Theatre)
Northwestern College 1998 — 2002
BA, English, Theatre, Summa Cum Laude
CO-OP Financial Services September 2002 - Present
Skills
Customer Service, Network Administration, Account Reconciliation, Data Analysis, Team Building, Time Management, Cross-functional Team..., Technical Support, Testing, Process Improvement, Coaching, Supervisory Skills, Sustainability, Disaster Recovery, Dispute Resolution, Management, Debit Cards, ACH, Achieving Measurable..., Troubleshooting, Credit Unions, Networking, Finance
Education
DeVry University 1999 — 2002
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services
Remax Business August 2010 - Present
CO-OP Financial Services November 2006 - November 2010
Citizens Business Bank January 2005 - January 2007
Skills
Short Sales, Investment Properties, REO, Mortgage Lending, Foreclosures, FHA, First Time Home Buyers, Single Family Homes, Real Estate, Result Oriented, Loans, Motivated self-starter, Real Estate Financing, Referrals, Investors, 203K, Real Estate Investor, Sellers, Condos
Education
California Institute of the Arts 2004 — 2007
BS, Computer Animation
Long Beach Polytechnic 1999 — 2002
McGladrey June 2014 - Present
CO-OP Financial Services October 2010 - June 2014
Colorcom, Inc. June 2009 - October 2010
Amadeus August 2008 - March 2009
Skills
Market Analysis, Marketing, Email Marketing, Foreign Languages, Time Management, PowerPoint, Microsoft Excel, Product Marketing, Marketing Automation, Analytical Skills, Briefs, Direct Marketing, Team-oriented, Coordination, Marketo, Business Analysis, Business Strategy, Market Research, Marketing Communications, Marketing Strategy, Lead Generation, Marketing Management, Online Marketing, Management, Strategy
Education
Reims Management School 2007 — 2009
MBA, Marketing
Woodbury University 1999 — 2003
Bachelor of Science, Business Management
CO-OP Financial Services December 2014 - Present
Sterling Heights CERT 2009 - Present
Hewlett-Packard December 2012 - October 2014
Hewlett Packard Company, Inc August 2001 - November 2012
Hewlett Packard August 1999 - August 2001
Metamor Technologies/Xpedior March 1998 - August 1999
EDS January 1997 - January 1998
Nation Wide Security, Inc August 1993 - January 1997
Skills
Powershell, Perl, T-SQL, Windows Server, IIS, C#, Database Design, SSRS, Software Documentation, Active Directory, Windows, Servers, Unix, Microsoft Exchange, ITIL, Visual Studio, DNS, Software Development, Microsoft SQL Server, Shell Scripting, SQL Server, PostgreSQL, HP, Microsoft Technologies, Security, Data Center, Integration
Education
Siena Heights University 1985 — 1989
Bachelor of Arts, Computer Information Systems
De La Salle Collegiate 1981 — 1985
High School graduate of, program
Radford April 2013 - Present
CO-OP Financial Services January 2010 - November 2012
SoftBrands September 2007 - February 2009
Certain Software March 2002 - March 2007
Certain Software January 2001 - March 2002
Rosenbluth International (Now American Express) 1999 - 2000
Maritz Travel Company 1996 - 1999
Skills
Trade Shows, Public Relations, Promotions, Advertising, Contract Negotiations, Event Management, Process Improvement, Integrated Marketing, Lead Generation, Event Planning, Social Media, Marketing Strategy, Strategic Planning, Social Media Marketing, Salesforce.com, Online Marketing, Product Marketing, Event Marketing, Marketing Communications, Fundraising, Team Building, Budgeting, Copywriting, Direct Marketing, Budget Management, Email Marketing, Marketing Management, B2B, Competitive Analysis, Mentoring, Vendor Management, Program Management, Market Planning, Budgets, Corporate Events, Management, Project Management, B2B Marketing, Strategic Partnerships, CRM, Marketing, Online Advertising, Leadership, Relationship Marketing, Social Networking, Hospitality, Business Development
Education
San Diego State University-California State University 1973 — 1977
Bachelor of Science, Business Administration, Marketing
Terumo Cardiovascular Systems May 2010 - Present
CO-OP Financial Services August 2006 - May 2010
Skills
Process Improvement, Microsoft Office, PowerPoint, Microsoft Excel, Software Development, Microsoft Word, Product Development
Education
University of Michigan-Dearborn 2009 — 2013
Master of Science, Computer and Information Science
Eastern Michigan University 2003 — 2005
Master of Arts, Economics
Eastern Michigan University 2000 — 2003
Bachelor of Science, Economics
Colonial Savings May 2013 - October 2014
CO-OP Financial Services March 2008 - May 2013
Scotiabank October 2004 - November 2005
Lamar University May 2002 - May 2003
Skills
Employee Relations, Call Centers, Human Resources, Customer Service, Employee Benefits, Personnel Management, Payroll, Recruiting, New Hire Orientations, College Recruiting, Training, Performance Management, FMLA, Benefits Administration, Onboarding, Internet Recruiting, Interviews, Talent Management, Applicant Tracking..., Workforce Planning, Management, EEO, HRIS, Talent Acquisition
Education
Lamar University 2000 — 2003
Bachelor of Science, Communications
The College of the Bahamas 1998 — 2000
CO-OP Financial Services January 2014 - Present
CO-OP Financial Services August 2003 - December 2013
Exempla Healthcare May 2000 - June 2003
CO-OP Financial Services August 1998 - April 2000
Team Rehab 1997 - 1998
Anaheim Memorial Medical Center 1995 - 1997
Washington Mutual Card Services 1989 - 1995
Skills
Employee Relations, Employee Benefits, Talent Acquisition, Workforce Planning, Performance Management, Recruiting, Human Resources, Talent Management, Employee Engagement, Leadership Development, Deferred Compensation, Organizational..., Training, Benefits Administration, Payroll, HRIS
Education
Chapman University, The George L. Argyros School of Business and Economics 2014 — 2016
Executive MBA, Business Administration
Western CUNA Management School (WCMS) 2007 — 2009
Credit Union Management Certification
California State Polytechnic University-Pomona 1984 — 1989
Bachelors of Science, Bus Mgmt, Human Resources Emphasis
Wescom Credit Union 2007 - Present
Wescom Resources Group 2007 - Present
Wescom Resources Group 2002 - 2007
Wescom Credit Union 1999 - 2002
CO-OP Financial Services April 1997 - October 1999
Skills
ACH, Credit Cards, Debit Cards, Banking, Electronic Payments, ATMs
Education
Burbank HS
Chapman University
Bachelor of Arts (B.A.), Organizational Leadership
CO-OP Financial Services March 2013 - Present
Xerox Services February 2012 - March 2013
Diebold November 2003 - February 2012
GMAC July 2001 - August 2002
GMAC October 1996 - July 2001
Skills
Microsoft Excel, Microsoft Word, Project Management, Microsoft Office 2007, Customer Service, Leadership, Loans, Problem Solving, Logistics, Process Improvement, Project Planning, Auditing, Leadership Development, Employee Training, Software Documentation, Budgets, Sales, Strategic Planning, Management, Team Building
Education
Indiana Wesleyan University 1989 — 1991
Bachelor's Degree, Business Administration
CO-OP Financial Services May 2015 - Present
CO-OP Financial Services March 2014 - Present
CO-OP Financial Services March 2013 - March 2014
CO-OP Financial Services October 2011 - March 2013
CO-OP Financial Services March 2011 - October 2011
American First Credit Union January 2007 - March 2011
American First Credit Union April 2006 - December 2006
Nissan Motor Acceptance Corporation April 2004 - March 2006
Nissan North America March 2000 - April 2004
Skills
Marketing, Strategy, Integrated Marketing, Project Management, Email Marketing, Marketing Strategy, Direct Marketing, B2B, Budgets, Event Management, Multi-channel Marketing, Management, Sales, B2B Marketing, CRM, Strategic Planning
Education
California State Polytechnic University-Pomona 1998 — 2000
Communications
CO-OP Financial Services November 2013 - Present
California Center Credit Union December 2008 - November 2013
Samaha Consulting March 2007 - November 2008
ECCU January 1997 - February 2007
CO-OP Financial Services June 1991 - January 1997
Skills
Credit, Loans, Process Improvement, Credit Unions, Banking, Strategic Planning, Consumer Lending, Financial Services, Finance, Leadership, Risk Management, Team Building, Executive Management, Credit Cards, Sales, Debit Cards, Commercial Lending, Mortgage Lending, Strategy, Coaching, Vendor Management, Budgets, Financial Analysis, Leadership Development, Start-ups, Marketing, Management, Product Development, Program Management, Business Strategy, Mergers & Acquisitions, Business Development
Education
California State Polytechnic University-Pomona
B.S., Business Management
CO-OP Financial Services March 2013 - January 2014
eCivis, Inc. January 2011 - January 2013
Cricket Communications March 2010 - December 2010
MSC Software 2001 - 2009
MSC Software Corporation October 1984 - 2000
Skills
Java, Software Development, SQL, Servlets, ColdFusion, Oracle, XML, OOP, HTML, Web Services, Web Applications, Requirements Analysis, Microsoft SQL Server, JavaScript, Unix, jQuery, Agile Methodologies, Perl, Integration, JSP, SDLC, Enterprise Architecture, AJAX, Databases, Enterprise Software, Programming, SaaS, REST, C++, Web Development, C, Design Patterns, Software Project..., Subversion, Software Engineering, Software Design, Linux, IIS, Scrum, CSS, Visual Studio, Apache, UML, PL/SQL, Tomcat, SOAP, SOA, Object Oriented Design, Shell Scripting, JDBC
Education
University of California, Irvine 1999 — 2003
J2EE Technologies and Object Oriented Technologies
Purdue University 1970 — 1973
BS, Mathematics
CO-OP Financial Services November 2014 - Present
First Financial Credit Union December 2008 - November 2014
First Financial Credit Union July 2008 - November 2008
First Financial Credit Union December 2004 - November 2008
Skills
Adobe Creative Suite, Graphic Design, Marketing, Email Marketing, Event Management, Customer Service, Copy Editing, Copywriting, Proofreading, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Sales Management, Team Building, Employee Relations, Cross Selling, Higher Education, Sales, Coaching, Event Planning, Public Speaking, Leadership Development, Teamwork, Analysis, PowerPoint, Outlook, Training, Consumer Lending, Leadership, Banking, Loan Origination, Advertising, Call Centers, Social Media, Team Leadership, Time Management
Education
California State Polytechnic University-Pomona 2002 — 2008
Bachelor of Science, Communication - Public Relations
International Polytechnic High School 1995 — 1999
High School Diploma
CO-OP Financial Services October 2014 - Present
WESCOM Credit Union January 2014 - August 2014
City of Hope National Medical Center February 2009 - November 2013
City of Hope National Medical Center February 2009 - November 2013
The Pepsi Bottling Group December 2007 - November 2008
The Pepsi Bottling Group August 2006 - December 2007
The Pepsi Bottling Group April 2005 - August 2006
Lucky Stores / Albertsons February 1991 - April 2005
Skills
Integrity, Workers Compensation, Team Leadership, Compassion, Human Resources, HIPAA, Management, Team Management, Teamwork, Customer Service, Organization &..., Leave of Absence..., Outstanding people..., Leave of Absence, Employee Loyalty, Achieving Results, Morale, ADA compliance, Respectful, Timely Communication, Enthusiasm to learn, Committed to..., Healthcare, Multi Tasking, Discretion with..., Training, Employee Relations, PeopleSoft, Team Building, Leadership
Education
University of Phoenix, Diamond Bar, CA 2004 — 2005
Bachelor of Science (BS), Business Management
California State Polytechnic University-Pomona 1988 — 1991
Business Administration and Management, General, Senior Status
Mount San Antonio College 1982 — 1986
Associate of Arts (AA), General Studies
CO-OP Financial Services February 2012 - Present
Corporate Network eCom September 2008 - February 2012
U.S. Central Credit Union January 2008 - September 2008
U.S. Central March 2006 - January 2008
U.S. Central February 2003 - March 2006
U.S. Central April 1997 - February 2003
Skills
Requirements Gathering, Requirements Management, Training & Development, ACH, Wire, Product Development, Documentation, Payments, Product Management, Software Documentation, Project Planning, Banking, Process Improvement, Business Analysis, SDLC, User Acceptance Testing, Management, Vendor Management, Project Management, Training, Credit, Risk Management
Education
MidAmerica Nazarene University 1990 — 1994
Business Adminstration
Vennard College 1990 — 1992
CO-OP Financial Services April 2014 - Present
CO-OP Financial Services January 2012 - April 2014
CO-OP Financial Services September 2010 - January 2012
CO-OP Financial Services May 2009 - September 2010
Arrowhead Credit Union July 2005 - October 2007
Skills
Graphic Design, Illustrator, Photoshop, Packaging, Photography, Credit Unions, Customer Service, Microsoft Office, Adobe Creative Suite, PowerPoint, Banking, Logo Design, Event Planning, Business Development, Email Marketing, Financial Services, Sales, Credit, Credit Cards
Education
California State University-Fullerton 2005 — 2009
Bachelor's degree, Graphic Design
Santiago Canyon College 2002 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Emerging Ventures August 2014 - Present
LifeMed ID, Inc June 2012 - July 2014
Cisco Systems 2011 - 2012
CO-OP Financial Services 2010 - 2011
Dome Printing 2009 - 2010
IW Group March 2008 - March 2009
ixi International, Inc. 2001 - 2008
Cisco Systems June 2000 - November 2001
Sapient Corporation June 1999 - June 2000
IBM Global Services March 1998 - June 1999
Skills
Email Marketing, Product Marketing, Marketing Communications, Lead Generation, Marketing Strategy, Cross-functional Team..., CRM, Marketing, Project Management, Strategic Planning, User Experience, Multi-channel Marketing, Interactive Marketing, Strategy, Integrated Marketing, Business Development, Social Media Marketing, Online Marketing, Competitive Analysis, Creative Direction, Healthcare Information..., EMR/EHR Integration, Smart Cards, Patient Identity, Public Relations, IT Interoperability, Biometric Devices, International Business, Channel Strategy, Channel Sales, Remote Care Management, Mobile Marketing, Patient Safety, Identity Management, Patient Access, Revenue Cycle Management, Analyst Relations, Business Intelligence, Middleware, Content Management..., Business Planning, Strategic Partnerships
Education
Middlebury Institute of International Studies at Monterey 1989 — 1991
MBA
Lipscomb University 1985 — 1989
BA
CO-OP Financial Services September 2015 - Present
QBE April 2012 - April 2015
The World Bank October 2011 - April 2012
Oracle April 2011 - October 2011
Blue Cross and blue shield Arizona April 2009 - January 2011
TCS January 2008 - March 2009
The Nielsen Company 2007 - 2009
ACNielsen 2007 - 2008
Maximus April 2006 - May 2007
Skills
Oracle RAC, Database Administration, Oracle, Databases, PL/SQL, RMAN, SQL Tuning, Software Development, Data Guard, Testing, Oracle ASM, Data Warehousing, Database Design, ETL, Disaster Recovery, Performance Tuning, Unix, Solaris, Microsoft SQL Server, SSIS, SQL, T-SQL, Enterprise Architecture, Data Warehouse...
Education
Kendriya Vidyalaya 1989 — 1991
CO-OP Financial Services February 2011 - Present
CO-OP Financial Services April 2008 - February 2011
Community Bank October 2003 - April 2008
Orange County Teachers FCU (now SchoolsFirst FCU) 1999 - 2003
Wescom Credit Union 1998 - 1999
EDS/ TransAlliance 1997 - 1998
Home Savings of America 1991 - 1997
Skills
Foreign Languages, Spanish, French
Education
Humber College 2015 — 2016
Professional French language certification
Pepperdine University, The George L. Graziadio School of Business and Management 1999 — 1999
Certificate, Management Program
DeVry University
Bachelor, Business (BSBA), emphasis in eCommerce
University of La Verne
Master of Science, Leadership and Management (MSLM), Organizational Development
CO-OP Financial Services October 2013 - Present
CO-OP Financial Services March 2007 - October 2013
Jack Henry & Associates November 2000 - March 2007
Capitol Federal Savings 1998 - 2000
Skills
Management, Software Documentation, E-commerce, Process Improvement, Start-ups, Training, Operations Management, Customer Service, SDLC, Product Management, Vendor Management
Education
Baker University 2008 — 2009
MBA, Business
The University of Kansas 1993 — 1997
B.S., Business Administration and Marketing
CO-OP Financial Services November 2010 - Present
MasterCard Worldwide 2004 - 2010
eFunds 1991 - 2004
eFunds 1991 - 2004
Education
Cardinal Stritch University
Esri April 2015 - Present
Esri December 2013 - April 2015
Esri February 2010 - December 2013
CO-OP Financial Services May 2006 - February 2010
Melbourne 2006 Commonwealth Games February 2006 - April 2006
Ketchum Public Relations January 2004 - April 2005
University of Southern California October 2002 - July 2003
Runyon Saltzman & Einhorn 2002 - 2002
Maloof Sports & Entertainment February 2001 - September 2001
TodaysSports.com October 1999 - November 2000
Skills
Proposal Writing, Social Media Marketing, Campaigns, Public Relations, Media Relations, Event Management, Integrated Marketing, Marketing, Marketing Communications, Marketing Strategy, Lead Generation, Direct Marketing, Digital Marketing, B2B Marketing, Email Marketing, Event Planning, Management, Social Media, Advertising
Education
University of Southern California 2001 — 2003
M.A., Strategic Public Relations
Arizona State University 1992 — 1995
B.A., Broadcasting
CRIF Lending Solutions January 2013 - Present
Carolina Dynamo June 2013 - Present
CO OP Financial Services November 2009 - November 2012
CUNA Mutual Group May 1996 - October 2009
Pathfinder Federal Credit Union February 1995 - February 1996
Avco Financial Services December 1989 - January 1995
Snappy Car Rental May 1988 - November 1989
US Navy August 1984 - April 1988
Skills
Leadership, Account Management, CRM, Sales Process, Sales, Consumer Lending, Credit, Loans, Lending Solutions, Loan Origination, Credit Unions, Banking, Process Improvement, Strategic Planning, B2B, Insurance, Training, Call Centers, Direct Marketing, Marketing, Sales Operations, Team Building, Sales Management, Customer Service, Change Management, Executive Management, Operations Management, Project Management, Team Leadership, Project Planning, Sales Presentations, New Business Development, Negotiation, Finance, Contract Negotiation, Call Center, Product Management, Coaching, Compliance, Selling, Direct Sales, Customer Satisfaction, Business Strategy, Marketing Strategy, Business Planning, Lead Generation, Financial Analysis, Customer Relations, Solution Selling, Process Engineering
Education
University of Georgia - Terry College of Business 2001 — 2003
Florida Community College at Jacksonville 1987 — 1989
Lake Forest Academy 1983 — 1984
Chenango Forks High School 1980 — 1984
Embry-Riddle Aeronautical University
in, Aviation Maintenance and Business
CO-OP Financial Services September 2014 - Present
Fidelity Information Services December 2007 - July 2014
Fidelity Information Services October 2005 - December 2007
Fidelity Information Services August 2000 - September 2005
Wells Fargo 1997 - 2000
Wells Fargo 1995 - 1997
Wells Fargo 1989 - 1995
Wells Fargo 1987 - 1989
Wells Fargo 1986 - 1987
Wells Fargo 1985 - 1986
Skills
Waterfall, Quality Center, Quality Assurance, SDLC, User Acceptance Testing, Software Quality..., Testing, Test Planning, Regression Testing, Mainframe, System Testing, Requirements Gathering, Business Requirements, Test Management, Defect Tracking, QTP, Systems Analysis, Analysis, Visio, Business Analysis, HP Quality Center, Requirements Analysis
Education
Grand View College 1994 — 2000
BA, Computer Information Systems
CO-OP Financial Services June 2008 - Present
CO-OP Financial Services April 2001 - June 2008
Eisenhower High School 2000 - 2001
PFF Bank & Trust 1997 - 2001
Fiserv 1996 - 1997
American Savings Bank 1986 - 1997
Skills
Training, Debit Cards, Process Improvement, Vendor Management, Performance Management, Captivate, Financial Services, Onboarding, Call Centers, Customer Service, Banking, Credit, Credit Cards, Outlook, EMV, ATMs, Adobe Presenter, Adobe Connect
Education
University of La Verne 1996 — 2000
BA, English
Citrus College 1989 — 1993
AS, Business
Elements Financial January 2005 - Present
CO-OP Financial Services May 2011 - Present
Pentegra Retirement Services January 2008 - Present
Greater Indianapolis Chamber of Commerce January 2013 - Present
Greater Indianapolis Chamber of Commerce January 2013 - Present
Board Member and Micro Loan Committee January 2015 - Present
Skills
Credit, Executive Management, Banking, Mergers & Acquisitions, Loans, Training, Marketing, Risk Management, Portfolio Management, Leadership, Mortgage Lending, Financial Analysis, Team Building, Financial Services, New Business Development, Strategic Planning, Investments, Consumer Lending, Credit Analysis, Budgets, Sales Management, Finance, Business Development, Strategic Financial..., Underwriting, Retail Banking, Credit Risk, Management
Education
DePauw University 1979 — 1983
BA, Economics
CO-OP Financial Services February 2009 - Present
PFF Bank & Trust May 1998 - February 2009
Home Savings of America 1993 - 1998
Skills
Call Centers, Management, Microsoft Excel, Analysis, Financial Analysis, Business Intelligence, Business Analysis, Access, Strategy
Education
California State Polytechnic University-Pomona 1988 — 1994
BS, Finance
CO-OP Financial Services January 1995 - March 2012
Great Western Bank July 1990 - January 1995
Skills
Customer Service, Customer Satisfaction, Debit Cards, Process Improvement, Credit Cards, Vendor Management, Banking, Payments, Payment Card Processing, Payment Systems, Financial Services, Electronic Payments, Cards, Call Centers, ATM networks, Project Management, Business Analysis, Management, Risk Management, Credit, Change Management, Executive Management, ACH, Telecommunications, Business Requirements
Education
Chaffey College
AA, General
CO-OP Financial Services June 2014 - Present
Saylent Technologies, Inc. October 2012 - June 2014
Saylent Technologies, Inc. August 2012 - November 2012
Saylent Technologies, Inc. September 2011 - September 2012
CO-OP Financial Services October 2005 - August 2011
Skills
Debit Cards, Payments, Electronic Payments, Payment Card Processing, Credit Cards, Risk Management, Banking, Financial Services, Process Improvement, Vendor Management, Strategic Planning, Payment Systems, Commercial Banking, Portfolio Management, ACH, Credit, Electronic Funds..., Mobile Payments, Cards
Education
California State University-Fullerton 1997 — 1999
Master's Degree, Public Administration
University of California, San Diego 1993 — 1997
Bachelor's Degree, Political Science
CO-OP Financial Services March 2010 - Present
Orange County's Credit Union November 2004 - March 2010
CO-OP Financial Services April 2002 - November 2004
Kinecta Federal Credit Union November 1999 - April 2002
Provident Bank October 1990 - November 1999
Skills
Product Development, Banking Operations, EFT, Planning, Banking, Payments, Strategic Planning, Cards, Compliance, Customer Relations, Vendor Management, Product Management, Process Improvement, Debit Cards, Risk Management, Team Building, ACH, Project Planning, Electronic Payments, Customer Service, Payment Systems, Electronic Funds..., Project Management, Credit, Credit Unions, Core Banking, Management, Loans, Financial Services, ATM networks, Credit Cards, Business Analysis, Mobile Payments, Budgets, Payment Card Processing, Consumer Lending, Payment Cards, Financial Institutions, Internet Banking, Portfolio Management, Retail Banking
Education
Western CUNA Management School 2006 — 2008
California State University-San Bernardino - College of Business and Public Administration 1986 — 1990
BS Business Administration
CO-OP Financial Services June 2012 - Present
MKD Tech September 2009 - June 2012
EDS, an HP company February 2008 - August 2009
AT&T Wireless June 2006 - January 2008
EDS, an HP company April 2002 - June 2006
Skills
Software Installation, Operating Systems, Network Administration, Networking, System Deployment, Technical Support
Education
Ferris State University 1987 — 1990
BA, Marketing
Synchrony Financial April 2015 - Present
Georgia Credit Union Affiliates October 2003 - October 2014
CO-OP Financial Services April 1999 - September 2003
Skills
Strategic Planning, Team Building, Leadership, Budgets, Finance, Project Management, Financial Risk..., Electronic Funds..., Business Development, Banking, Sales
Education
Georgia State University
Bachelor's Degree, Management
CO-OP Financial Services September 2013 - Present
Harland Clarke 1998 - August 2013
Skills
Process Improvement, Program Management, Project Management, Vendor Management, Project Portfolio..., Business Process..., Cross-functional Team..., Customer Service, Financial Services, Leadership, Team Building, Software Documentation
Education
Rasmussen College-Minnesota 2011 — 2013
Associate of Arts and Sciences (AAS), Nursing
CO-OP Financial Services May 2014 - Present
IBM 2012 - May 2014
IBM 2004 - 2012
IBM 2001 - 2004
IBM 2000 - 2001
North Carolina Public School System August 1992 - June 1998
Skills
Documentation, Writing, Editing, Technical Writing, Online Help, Manuals, Technical Documentation, Information Architecture, Software Documentation, Technical Communication, Agile Methodologies, DITA, Tutorials, FrameMaker, Usability, E-Learning, Instructional Design, Social Media, Usability Testing
Education
University of North Carolina at Chapel Hill 1986 — 1992
Bachelor of Arts (BA), Spanish, Education, 3.2
Universidad de Sevilla 1990 — 1991
Spanish Language and Literature
North Carolina State University 1999 — 2002
Master of Science (MS), Technical communication, Writing, Editing, Software, 4.0
North Carolina State University 2013 — 2017
Graduate Certificate in E-Learning, Training and Development, 4.0
Rose High School
HSBC Bank US May 2012 - Present
HSBC January 2010 - May 2012
CO-OP Financial Services March 2008 - December 2009
HSBC Bank March 2006 - March 2008
Diebold, Incorporated October 2004 - March 2006
NYCE Corporation July 1998 - September 2004
Manufacturer's and Traders Bank May 1993 - July 1998
Key Services Corporation October 1990 - May 1993
Key Bank 1987 - 1989
Key Bank 1987 - 1989
Skills
Payments, Banking, Project Management, Debit Cards, Credit Cards, Management, Strategic Planning, ATM networks, Product Management
Education
University at Buffalo 1987 — 1989
MBA, Business Administration
Saint Bonaventure University 1982 — 1986
BS, Economics/Finance
Community Involvement
Saint Bonaventure University
Bachelor of Science, Economics
University at Buffalo
Master, Business Administration
SCE FCU June 2002 - Present
CO-OP Financial Services 1992 - 2001
Azusa Pacific University 1992 - 1993
Skills
Corporate Communications, Public Relations, Marketing, Strategic Planning, Human Resources, Business Development, Team Building, Financial Services, Process Improvement
Education
Biola University 1982 — 1989
Master of Arts (M.A.)
CO-OP Financial Services December 1991 - Present
Skills
Debit Cards, Electronic Payments, Credit Cards, Payments, ACH, Electronic Funds..., Credit, Financial Services, Payment Systems, Cards, Executive Management, Payment Card Processing, Loans, Mobile Payments, Consumer Lending, Credit Unions, Retail Banking, Financial Risk, Management
Education
Claremont Graduate University 2009 — 2011
Hope through Housing Foundation January 2014 - Present
Housing Opportunities Collaborative February 2013 - Present
National MS Society Southern California and Nevada Chapter January 2012 - May 2012
Silverado Senior Living March 2009 - March 2011
CO-OP Financial Services 2008 - 2009
Sunrise Senior Living 2004 - 2005
Alzheimer's Association 2000 - 2004
Robert H. Ballard Rehab 1999 - 2000
Olsten Healthcare 1984 - 1989
Skills
Healthcare, Fundraising, Community Outreach, Event Planning, Non-profits, Volunteer Management, Strategic Planning, Budgets, Coaching, Program Management, Public Relations, Customer Service, Public Speaking, Management, Business Development, Project Management, Event Management, Leadership, Account Management, Marketing, Community Development, Recruiting, Media Relations, Marketing Communications, Leadership Development, Project Planning
Education
California State Polytechnic University-Pomona 1973 — 1975
BS, Business Management
CO-OP Financial Services April 2012 - Present
Altura Credit Union September 1988 - April 2009
Skills
Credit, Vendor Management, Project Management, Payment Systems, Risk Management, Process Improvement, Credit Cards, Electronic Payments, Business Analysis, Debit Cards, Financial Services, Payments, Strategic Planning, Team Building, Training, Call Centers
Education
California Baptist University 2012 — 2014
Bachelor's Degree, Organizational Leadership
Home September 2009 - Present
CO-OP Financial Services January 2009 - September 2012
Smith Barney October 2006 - January 2009
Skills
Account Management, Business Development, Banking, Financial Services, Lead Generation, Salesforce.com, Sales Process, Management, Sales Management, New Business Development, Product Management, Credit, Credit Cards, CRM, Payments, B2B, Customer Service, Leadership, Strategic Planning
Education
Butler University 1976 — 1979
Master of Business Administration (MBA), Business Administration and Management, General
Indiana University Bloomington 1971 — 1979
Bachelor of Science (BS), Business Administration and Management, General
Indiana University Bloomington 1971 — 1975
Bachelor of Science (BS), Business Administration
Tobye S. Stein, Consulting Services July 2006 - Present
CO-OP Financial Services April 1989 - May 2006
Skills
Event Planning, Project Management, Leadership Development, Cover Letters, Nonprofits, Microsoft Office, Employment Law, Employee Benefits, Outplacement, Resume Writing, Team Building, Onboarding, Customer Service, Microsoft Excel, Team Leadership, Event Management, Human Resources, Social Media, Budgets, Organizational..., Testing, Fundraising, Change Management, Program Management, Coaching, Outlook, Financial Analysis, Employee Relations, Recruiting, HRIS, Microsoft Word, PowerPoint, Public Speaking, Strategic Planning
Education
Oakland University
BA/MA, English/Counseling
ACTIVE Network November 2014 - Present
CO-OP Financial Services May 2006 - November 2014
NOVO 1 August 2003 - March 2006
Skills
Access, Microsoft Office, Process Improvement, Team Building, Software Documentation, Analysis, Project Management, Business Analysis, Customer Satisfaction, Banking, Outlook, Credit, Strategic Planning, Microsoft Excel, Microsoft Word, PowerPoint, Credit Analysis, Data Analysis, Asset Based Lending, Risk Assessment, Credit Risk, Accounting, Statistics, Software Development, Consumer Lending, Financial Services, Account Reconciliation, Credit Unions, Loans, Risk Management, SAS programming, Tax Preparation, Financial Risk, Retail Banking, Loan Servicing, Valuation, Financial Analysis, Credit Scoring, Credit Cards, SAS, Internal Controls, Financial Planning, Research, Sarbanes-Oxley Act, Finance
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Accounting and Finance, Accounting with CPA preparation
The University of Texas at Arlington 2004 — 2008
Bachelors of Science, Mathematics, with a minor in Physics
Tarrant County College 2003 — 2004
Associates, Computer Science
CO-OP Financial Services January 2015 - Present
PMK•BNC 2015 - 2015
Experian Consumer Direct August 2014 - December 2014
AirSplat February 2013 - October 2014
Lunarpages Internet Solutions January 2011 - February 2013
Elegant Designs Specialty Linens, Inc June 2002 - December 2010
Cal Poly Pomona - MISSA (Management Information Systems Student Association) December 2009 - November 2010
Cal Poly Pomona 2010 - 2010
Newegg.com 2010 - 2010
Business Data Links, Inc 2010 - 2010
Skills
SEO, Dreamweaver, HTML, Adobe Creative Suite, Email Marketing, Google Adwords, Display Advertising, Sponsorship, Coordinating Special..., Trade Show Strategy, Market Research, Competitive Marketing..., Business Relationship..., Strategic Partnerships, Corporate Branding, Social Media Strategist, Photoshop, E-commerce, Online Advertising, Facebook, Social Media Marketing, Social Media, Web Development, CSS, Affiliate Marketing, Google Analytics, Web Analytics, PPC, SEM, Web Content Management, Marketing, Salesforce.com, Blogging, Social Networking, WordPress, Web Marketing, Online Marketing, Lead Generation, Digital Marketing, Event Management, Competitive Analysis, Illustrator, Mobile Marketing, Leadership, Content Marketing, Conversion Optimization, Integrated Marketing, Marketing Strategy, Brand Awareness, Press Releases
Education
California State Polytechnic University-Pomona 2008 — 2010
BS, International Business / Marketing
California State Polytechnic University-Pomona 2008 — 2010
BS, Computer Information Systems
University of Paris I: Panthéon-Sorbonne 2010 — 2010
Certificate, Foreign Languages and Literatures, General
University of Maryland College Park 2014 — 2015
Specialization Certificate, Entrepreneurship: Launching an Innovative Business
CO-OP Financial Services CEOLiberty EnterprisesOctober 2002 - April 2005
Education
Eastern Illinois University
Master of Business Administration (MBA), Finance and Financial Management Services
CO-OP Financial Services April 2011 - Present
FSCC, LLC a part of CO-OP Shared Branching April 2011 - 2011
FSCC November 2007 - December 2010
Education
Mt. San Antonio College
Alaska Federal Health Care Partnership July 2012 - Present
NJUHSD August 2008 - April 2013
CO-OP Financial Services 1992 - 1999
Deluxe Corporation 1985 - 1992
Yamaha Corporation 1981 - 1987
Skills
Project Management, Product Development, Adult Education, Operations Management, Software Development, Higher Education, Microsoft Office, Systems Analysis, Technical and Grant..., Key Account Management, Problem Solving, Systems Design, Systems Integration, Telehealth
Education
University of California, Davis 2005 — 2007
Multiple Subject Teaching Credential
The University of New Mexico 1976 — 1979
MBA; Bachelor of University Studies, Finance, economics
Duke University 1968 — 1970
liberal arts
University of Colorado at Boulder
Art History, Criticism and Conservation
Fiserv March 2015 - Present
CO-OP Financial Services August 2013 - February 2015
CO-OP Financial Services April 2005 - August 2013
Visa DPS October 1999 - April 2005
Self Employed June 1997 - September 1999
Deluxe Data Systems February 1987 - May 1997
Skills
Project Governance, Email Marketing, Electronic Payments, Data Modeling, Life-cycle Management, Training, Debit Cards, Cards, ACH, Mobile Payments, Vendor Management, Product Management, Payment Systems, Strategy, Payment Card Processing, Payments, Electronic Funds...
Education
University of Wisconsin - Continuing Education 2014 — 2014
Six Sigma
Mastercard Academy of Risk Management 2006 — 2006
Fraud and Risk Management I
UW-Milwaukee Continuing Education 2004 — 2004
Certificate of WEB Design
Minnesota State University, Mankato 1980 — 1984
BS and BA, Business and Spanish
Home Based Business December 2013 - Present
Think Finance August 2010 - September 2011
CO-OP Financial Services February 2007 - May 2010
Premier Pigments January 2006 - February 2007
Skills
Call Center, Coaching, Budgets, Public Speaking, Training, Management, Staff Development, Research, Team Building, Leadership, Program Development
Education
Seattle Central Community College
Jabil November 2010 - Present
Aditya Birla Minacs August 2010 - November 2010
Walton Charter Academy February 2010 - September 2010
CO-OP Financial Services November 2000 - June 2009
Firstword Staffing February 1998 - June 2000
Marygrove College June 1997 - December 1997
Skills
Recruiting, Employee Relations, FMLA, Benefits Administration, HRIS, Human Resources, Employee Benefits, COBRA, Onboarding, SAP
Education
Marygrove College 1995 — 1997
Professional; Master of Arts (MA), Human Resources; Human Resources
Albion College
Bachelor of Arts (BA), English
CO-OP Financial Services November 2013 - September 2014
Walt Disney World August 2013 - October 2013
CSUSB August 2012 - June 2013
OctoClean September 2012 - December 2012
Firm Media October 2011 - March 2012
South Coast Family Healthcare 2008 - 2012
SEMA Show 2011 - 2011
Coyote Advertising CSUSB 2011 - 2011
Skills
Facebook, Blogging, Marketing, Marketing Communications, Google Analytics, Social Networking, Networking, Social Media, Pinterest, Business Networking, Speech, Hootsuite, Marketing Strategy, HubSpot, Social Media Marketing, Twitter, LinkedIn, Event Planning, Event Management, Managing Database, Data Entry, Data Analysis, Cvent, Basecamp
Education
California State University-San Bernardino - College of Business and Public Administration 2007 — 2013
Bachelor of Arts (B.A.)
(Contractual Assignment) at Ford Motor Company October 2013 - Present
CO-OP Financial Services October 2011 - October 2013
Fiserv April 2007 - October 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Customer Service, Strategic Planning, Team Leadership, Project Planning, Program Management, Business Analysis
Education
Central Michigan University
CO-OP Financial Services May 2000 - Present
Bank of America April 1980 - May 1995
Skills
Banking, Customer Service, Process Improvement, Strategic Planning, Risk Management, Credit Cards, Leadership, Team Building, Budgets, Procedure Development
Education
East Los Angeles College
WCMS
Mykept.com September 2008 - Present
G2 Secure Staffing October 2012 - October 2013
CO-OP Financial Services October 2008 - June 2009
Qualex Inc. February 1994 - February 2006
Skills
Team Building, Customer Service, Process Improvement, Management, Vendor Management, Operations Management, Change Management, Team Leadership, Outsourcing, Business Analysis, Project Management, Customer Satisfaction, Call Centers, Team Management, Microsoft Excel, Visio, Strategic Planning, Project Planning, CRM, Leadership, Microsoft Word, Banking, Microsoft Office, Training, Payments, Access, Risk Management, Credit Cards
Education
Mt. San Antonio College 2006 — 2011
AS, 9 Certificates in Business, Business, HR, Marketing, Small Business, 3.2
Long Beach Community College 1990 — 1992
Certificates, Office Management and Supervision, 3.0
Metric Machining December 2010 - Present
CO-OP Financial Services April 2009 - November 2010
Education
California State University-San Bernardino 1998 — 2003
BS, Business Admin/Accounting
Rio Hondo College 1989 — 1994
AS, Accounting
CO-OP Financial Services July 2015 - Present
First Data Corporation April 1991 - March 1996
Citizens Trust February 1989 - April 1991
Skills
Debit Cards, Credit Cards, Payment Systems, Customer Service, Electronic Payments, Financial Services, Payments, ACH, Banking, Electronic Funds..., Payment Card Processing, Credit
Education
Eastern Michigan University 1975 — 1976
Saline High School 1971 — 1975
our household April 2011 - Present
Credit Union ONE October 2009 - April 2011
CO-OP Financial Services October 1994 - October 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Training, Leadership, Windows, HTML, Outlook, Process Improvement
Education
Oakland Community College 1994 — 1997
Associate of Science (A.S.), Physical Therapy/Therapist
CO-OP Financial Services 2014 - 2014
Aramark Uniform Services February 2011 - August 2013
IAP Worldwide Services May 2010 - January 2011
Aramark Uniform Services November 2006 - March 2010
Aramark Uniform Services June 2003 - November 2006
Aramark Uniform Services February 2002 - June 2003
Skills
Account Reconciliation, Balance Sheet Review, Bank Reconciliation, Cash Balance, Research, Microsoft Office, ADP ReportSmith, ADP Payroll, Auditing, Accounts Receivable, RAS, SnagIt, Time & Attendance, Intercompany..., General Ledger
Education
ITT Technical Institute-Indianapolis 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
ITT Technical Institute-Nashville 2006 — 2009
Bachelor's degree, Business Administration and Management, General, 3.99
Southern California College of Business and Law 1995 — 1997
Associate of Science (AS), Paralegal Studies, 3.95
Pulse Network January 2014 - Present
CO-OP Financial Services 1997 - 2013
Pitney Bowes May 1994 - March 1996
Skills
Customer Service, Relationship Management, Operations Management, Sales Management, Marketing, Business Development, Business Process..., Sales, Call Centers, Credit Cards, CRM, Banking, Customer Retention, Vendor Management, Customer Experience
Education
Pomona College 2009 — 2012
CUNA Management School, Credit Union Executive Leadership Program
California State University-San Bernardino 1981 — 1986
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
CO-OP Financial Services November 2001 - August 2014
Michigan National Corp. February 1988 - October 2001
Chrysler Group LLC March 1986 - November 1987
Skills
Property Management, Lease Administration, Facilities Management, Leases, Corporate Real Estate, Real Estate, Contract Negotiation, Management
Education
Wayne State University 1997 — 1999
Master's degree, Engineering
Lawrence Technological University
Bachelor's degree, Engineering
CO-OP Financial Services May 2013 - Present
Nissan of Burleson August 2012 - May 2013
Gap Inc./Gap April 2008 - September 2012
Education
Northwood University 2014 — 2015
Bachelor of Business Administration (B.B.A.)
Tarrant County College 2008 — 2010
Associate's degree