Experience
Comcast Business  May 2015 - Present
Comcast Business Class   September 2012 - July 2015
Comcast Business Class   April 2010 - September 2012
Comcast  September 2007 - April 2010
SuperValu  June 2003 - September 2006

Skills
Pricing, Forecasting, Pricing Strategy, Financial Analysis, Income Statement, Pricing Analysis, Competitive Analysis, Access, Inventory Management, Analysis, Process Improvement, Microsoft Excel, Management, Coaching and Development, Account Management, Call Centers, Coaching, Customer Retention, Customer Satisfaction, Direct Sales, Leadership, Retail, Sales, Sales Operations, Salesforce.com, Strategy, Team Building, Team Leadership, Teamwork, Telecommunications, Time Management, VoIP, Cross-functional Team...

Education
Averett University   2004 — 2006
Master of Business Administration (M.B.A.)

Virginia Union University   2000 — 2003
Bachelor of Science, Finance

Experience
CMA Technology   July 2015 - Present
WOW! Business  November 2013 - June 2015
Comcast Business Class   February 2011 - November 2013

Skills
Sales Management, Direct Sales, Account Management, Telecommunications, Marketing Strategy, Customer Retention, Customer Service, Process Improvement, Advertising, Selling, New Business Development, Call Centers, Sales, Customer Satisfaction, Sales Process, Sales Operations, Salesforce.com, Cold Calling, Microsoft Office, Marketing, Training, Contract Negotiation, Solution Selling, B2B, Team Building, Management, VoIP, Lead Generation, Social Networking, Leadership, CRM

Education
Augusta State University   2006 — 2008
Bachelor's degree, Marketing

The University of Georgia   2005 — 2006
Bachelor's degree, Marketing

Georgia Southern University   2003 — 2005
Bachelor's degree, Marketing

Experience
Comcast  March 2015 - Present
Comcast  October 2012 - March 2015
Comcast  November 2009 - March 2010
Comcast Business Class   December 2008 - November 2009

Skills
Long Distance, Telephony, Sales, Sales Management, Broadband, Retail, Call Centers, Telecommunications, Direct Sales, Coaching, Customer Retention, Customer Experience, Wireless, Customer Satisfaction, Cold Calling, Account Management

Education
Houston Community College   2003 — 2005
Associate's degree, General Studies

Experience
Comcast Business  March 2015 - Present
Comcast Business  April 2014 - Present
Comcast Business Class   August 2012 - Present
CrossCom National  June 2007 - August 2012

Skills
Cabling, Call Centers, Customer Satisfaction, Customer Service, Data Center, Fiber Optics, IP, Process Improvement, Provisioning, Telecommunications, Telephony, Troubleshooting, VoIP, Wireless, Call Center, Retail, Cisco Technologies, LAN-WAN, Managed Services, Project Management, Networking, Vendor Management, Unified Communications, Ethernet

Education
Northern Illinois University   1993 — 1995
Business

Harper College
Business Management

Experience
Suburban Imports   January 2014 - Present
Toco Warranty   June 2014 - December 2014
The Art Institute Of Michigan  April 2012 - August 2013
Comcast Business Class   September 2010 - January 2013
AT&T Mobility  September 2008 - August 2009
Best Buy Mobile  March 2008 - September 2008
Lifetime Fitness  July 2006 - March 2008

Skills
Sales Operations, Wireless, Sales, Mobile Devices, Selling, Sales Management, Account Management, Telecommunications, Direct Sales, Salesforce.com, Customer Retention, Cold Calling, Customer Satisfaction, Customer Service, New Business Development, Sales Presentations, Marketing, Team Building, Marketing Strategy, Business Development, Strategic Planning, Social Media, Recruiting, Retail, Social Media Marketing, Marketing Communications, Management, Coaching, Leadership, Time Management, B2B, Social Networking, Solution Selling

Education
Central Michigan University   2004 — 2010
Bachelors, Business Administration

Central Michigan University   2004 — 2010
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Experience
Comcast Cable  March 2015 - Present
Comcast Cable  June 2014 - March 2015
Comcast Business  March 2014 - June 2014
Comcast Business Class   March 2012 - February 2014
Comcast Business Class   April 2008 - March 2012
The Israel Project  2005 - 2007
Zigon Performance Group   1986 - 2005
YRC Freight  1981 - 1985
Human Technology, Inc  1979 - 1981
Human Resource Development Press   1974 - 1978

Skills
Market Research, Strategic Planning, Focus Groups, Staff Management, Opinion Polling, E-commerce, Return on Investment, Interactive Marketing, Integrated Marketing, Web Design, Lead Generation, Email Marketing, Customer Acquisition, Multi-channel Marketing, Online Advertising, Web Marketing, Digital Marketing, Social Media Marketing, Direct Marketing, Salesforce.com, SEM, Management, Advertising, Online Marketing..., Marketing Strategy, SEO, Leadership, CRM, Strategy, Analytics, PPC, B2B, Marketing, Cross-functional Team..., Web Analytics, P&L Management, Strategic Partnerships, Online Marketing

Education
American International College   1973 — 1975
MA

Penn State University   1970 — 1973
BS

Experience
Farmers Insurance  August 2015 - Present
State Farm  July 2013 - July 2015
Comcast Business Class   February 2012 - September 2012
Comcast  February 2009 - February 2012

Skills
Strategy, Telecommunications, Business Intelligence, Solution Selling, Team Leadership, Strategic Planning, Project Management, Account Management, Salesforce.com, Direct Sales, Strategic Partnerships, MPLS, SaaS, Sales Process, Professional Services, Cloud Computing, Business Process, CRM, Call Centers, Leadership, Program Management, Sales, Sales Operations, Selling, Team Building

Education
Art Institute of Atlanta
Graphic and Web Design

Experience
Comcast Business  January 2013 - Present
Comcast Business Class   October 2011 - January 2013
ECOMM Networks  June 2010 - October 2011
Morefield Communications  2007 - 2010

Education
Harrisburg Area Community College   1999 — 2003
Business Administration

Experience
Comcast Business  January 2015 - Present
Comcast Business  November 2013 - Present
Comcast Business Class   September 2012 - November 2013
BLP Nutrition   January 2010 - November 2012
Genesis FitnessI   April 2008 - January 2012
2005-2010  May 2005 - April 2010
Dex One  August 2001 - January 2005
Rental Service Corporation  January 2001 - January 2001
Pac West Telecomm  January 1999 - January 2001

Skills
SEM, Local Search, Marketing Strategy, Lead Generation, Sales Management, Social Media Marketing, New Business Development, Sales, Online Advertising, Digital Marketing, PPC, Marketing, B2B, Advertising, Cold Calling Experience, Relationship Marketing, Building Relationships, Product Development, Product Management, Product Marketing, Motivational Speaking, Sales Presentations, Communication, Communication Skills, Team Leadership, Cross-functional Team..., Account Management, Key Account Management, Key Account Development, Presenter, Great Motivator, Goal Oriented, Goal Setting, Exceed Sales Goals, Direct Sales, Executive Management, Executive Pay, Regional Development, Sales Operations, Advertising Sales, Sales Process, Cold Calling, Training, E-commerce, SEO, Customer Satisfaction, Selling Skills, Salesforce.com, Customer Retention, Strategic Planning

Education
Adams State College Colorado   1988 — 1993
B.S, Management and Marketing

Adams State University   1988 — 1993
BS, Marketing/Management

Experience
Datapipe  October 2014 - Present
Comcast Business Class   October 2012 - October 2014
Integra Telecom  December 2011 - July 2012
NTT America  April 2011 - October 2011
NTT America  August 2010 - July 2011
MassMutual Financial  December 2008 - January 2010
Windermere  June 2004 - December 2009
Whips Electric Inc   August 1996 - June 2004

Skills
Solution Selling, Managed Services, Telecommunications, Account Management, Cold Calling, CRM, Channel Partners, Management, Sales, New Business Development, Customer Retention, Networking, B2B, Sales Presentations, Salesforce.com, Marketing, Enterprise Software, Sales Process, SaaS, Selling, IP, Direct Sales, Strategic Partnerships, Unified Communications, VoIP, Professional Services, Ethernet, Cloud Computing

Education
Hawaii Pacific University   1996 — 1997
Business, marketing

Experience
Comcast Business Class   February 2013 - Present
Turano Baking Company  October 2008 - February 2013
Turano Baking Company  May 2006 - October 2008
Boston Beer Company  May 2005 - May 2006

Skills
Sales Operations, Sales Management, New Business Development, Account Management, Management, Budgets, Sales, Data Center, Enterprise Software, Negotiation, Cloud Computing, Direct Sales, Salesforce.com, Forecasting, Cold Calling, Selling

Education
Lake Forest Graduate School of Management   2010 — 2013
MBA, Business

Indiana University - Kelley School of Business   2001 — 2005
Bachelor of Science in Business, Marketing

Experience
Comcast Business Class   November 2011 - Present
Comcast Business Class   November 2011 - November 2012
PC Connection  June 2010 - November 2011
Enterprise Rent A Car  September 2008 - February 2010
Curry College Publications   October 2007 - February 2008
Kathy Corrigan's School Of Gymnastics   September 2001 - September 2005

Skills
Marketing, Sales, Management, Leadership, Telecommunications, Project Management, Sales Operations, Competitive Analysis, New Business Development, Advertising, Customer Service, Cold Calling, Press Releases, Account Management, Program Management, Selling, Sales Process, Entrepreneurship, Sales Management, Editing, Solution Selling, Lead Generation, Direct Sales, Salesforce.com, Employee Training

Education
Curry College   2004 — 2008
B.A, Communications/Business Management; Business Management and Administration

Experience
United States Postal Service  July 2015 - Present
Comcast Business Class   December 2012 - March 2015
XFINITY THE FUTURE OF AWESOME   April 2012 - January 2013

Skills
Microsoft Office, Customer Service, Account Management, Sales, Microsoft Excel, Sales Management, Microsoft Word, Strategic Planning, Outlook, New Business Development, Team Leadership, Marketing, PowerPoint, Salesforce.com, Leadership, Sales Process, Solution Selling, Budgets, Networking, Time Management, Telecommunications, Contract Negotiation, Business Development, Team Building, B2B, Direct Sales, Managed Services, Lead Generation, Wireless, Social Networking, Long Distance, Advertising, Customer Satisfaction, Customer Experience, Management, Strategic Partnerships, Call Centers, Training, Sales Operations, Negotiation, Customer Retention, Marketing Strategy, Cold Calling, VoIP, CRM, Product Management, Product Marketing, Telephony, Unified Communications, Cross-functional Team...

Education
University of Colorado at Boulder   1997 — 1998
Bachelor of Arts (BA), Sociology

Colorado State University   1996 — 1997

Kansas State University   1994 — 1995
Volleyball

Experience
Diversified Companies   July 2014 - Present
Comcast Business Class   July 2011 - May 2014
EPB Telecom   January 2000 - June 2011

Education
Covenant College   2003 — 2004
Bachelor, Organizational Management

Experience
Keller Williams Real Estate  January 2014 - Present
Temple University  August 2012 - January 2014
Comcast Business Class   October 2011 - August 2012
Abbott Diabetes Care/Sykes Enterprises   January 2011 - October 2011
Aikido USA   January 2008 - August 2010
YMCA of Philadelphia & Vicinity  2007 - 2008
Lutheran Children & Family Services of Philadelphia   2004 - 2006

Skills
Customer Service, Psychology, Research, Program Management, Microsoft Office, Marketing, Strategy, Editing, Real Estate, French, Social Media, Real Estate Transactions, Real Estate Economics, Writing, Web Design, Martial Arts, Networking, Music Production, Sales, Statistical Data..., IT Operations, Technology Integration, Mindfulness Meditation, Contemplative Science

Education
Won Institute of Graduate Studies   2014 — 2015
Applied Meditation Studies, Contemplative Science

Temple University   2012 — 2014
Bachelor of Arts (BA), Psychology

Montgomery County Community College   2010 — 2012
Associate's degree, Psychology

Abington High School   2003 — 2006

Experience
Windstream Communications  October 2012 - Present
CenturyLink Business  February 2012 - October 2012
AT&T Business  2011 - 2012
Comcast Business Class   2010 - 2011

Skills
Telecommunications, PRI, Consultative Selling, Direct Sales, MPLS, Public Speaking, Interpersonal Skill, Interpersonal..., Cloud Computing, Private Cloud, Cloud Security, Data, Solution Selling, Technology Solutions, Co-location, Hosted Voice, Hosted Services, Fiber, Ethernet, Ethernet over Copper, Consultative Sales..., Broadband, Cold Calling, Optical Fiber, Selling, Telephony, New Business Development, VoIP, Networking, Internet Services, Lead Generation, CRM, Enterprise Software, Business Development, Managed Services, Sales, Salesforce.com

Education
Franciscan University of Steubenville   2003 — 2006
BA, Political Science

Gaming, Austria   2006 — 2006
Bachelor of Arts (BA) - Political Science, Philosophy, Theology, Austrian and German Culture

Experience
TwoTen Oyster Bar & Grill   June 2014 - Present
Dominion Diagnostics  September 2013 - June 2014
Comcast Business Class   January 2013 - August 2013
Infusion Resource - Home Health Division  November 2012 - January 2013
Kirkbrae Country Club  April 2008 - October 2012
Ultimate Bronze and Body Salon   December 2006 - May 2011
Dominion Diagnostics  September 2010 - December 2010
Dominion Diagnostics  May 2010 - August 2010

Skills
Sales, Customer Service, Cold Calling, Sales Operations, Time Management, Lead Generation, Team Building, Leading Projects, Professional..., Communication Excellence, Medical Billing, Billing Systems, Client Billing, Salesforce.com, Sales Presentations, Telecommunications, Interior Design, Koi Ponds, Social Media, Social Networking, Fitness Training, Wellness Coaching, Nutrition, Kickboxing, Healthy Eating, Supplements, Food Supplements, Nutrition Education, Facebook, Instagram, Twitter, YouTube, Microsoft Office, Microsoft Excel, Microsoft Word, Food & Beverage, Food Service, Hospitality, Country Clubs

Education
Bryant University   2009 — 2014
Bachelor's Degree, Entrepreneurship, Psychology

University of New Hampshire   2008 — 2009
Bachelor of Science (B.S.), Whittemore School of Business and Economics

Experience
Saint James Lodge Attleboro MA   2013 - 2015
Comcast Business Class   April 2008 - September 2013
Management Search  September 2007 - February 2008
Shred-it  September 2005 - April 2007
Renewal by Anderson  September 2004 - August 2005
U.S. Navy   1989 - 1993

Skills
Business Development, Marketing, Selling, CRM, Cold Calling, New Business Development, Sales Management, Customer Service, Account Management, B2B, Contract Negotiation, Direct Sales, Enterprise Software, Leadership, Sales, Sales Process, Salesforce.com, Solution Selling, Telecommunications

Education
Bridgewater State University   1999 — 2002
BA, Communication

Bristol Community College   1997 — 1999
AA, Communication

Experience
Comcast  April 2013 - Present
Comcast  December 2011 - April 2013
Comcast Business Class   January 2010 - December 2011
CDG  July 1997 - November 2009

Education
Fitchburg State University   1992 — 1995
Psychology

Experience
Comcast Business  November 2014 - Present
Comcast Business Class   July 2009 - November 2014
Cedar Point Communications  March 2004 - July 2009
Kate Mines   August 2008 - October 2008
Friendship Circle - San Francisco   June 2008 - October 2008
Brooktrout Technology  July 1997 - July 2004
Primary Rate, Inc   March 1995 - July 1997
Litle & Co.   June 1988 - March 1995

Skills
Salesforce.com, Cloud Computing, Integration, Business Analysis, CRM, SQL, Process Improvement, Visio, Java, Project Management, Customer Support, Linux, XML, HTML, C#, SharePoint, Perl, Training, Google Apps, CSS, jQuery, Performance Management, Technical Presentations, Process Engineering, Projects, JScript, SaaS, Heroku, Force.com, Product Management, Software Development, Agile Methodologies, Call Center, Mobile Devices, Technical Support, Account Management, JavaScript, Apex, Databases, Team Building, Operations Management, Business Process..., Networking, Managed Services, Strategic Planning, Management, Strategy, Leadership, Sales Operations, Call Centers

Education
Daniel Webster College   1986 — 1990
BS, Computer Science

Experience
The Home Depot  November 2014 - Present
Comcast Business Class   February 2012 - November 2014
SIMOS Insourcing Solutions  December 2007 - February 2012
DSC Logistics  March 2005 - December 2007
Kerasotes Theatres  October 2001 - March 2005

Skills
Employee Relations, Performance Management, Customer Relations, Safety Management, Workers Compensation, Administration, Talent Acquisition, HR Policies, HRIS, Hiring, Interviews, Management, Human Resources, Payroll, Personnel Management, Recruiting, Safety Management..., Sourcing, System Administration

Education
University of Phoenix   2005 — 2007
MHRM, Human Resource Management

Culver Stockton College   1997 — 2001
Bachelor of Science, Business Adminstration

Experience
Comcast Business Class   December 2011 - Present
Cogent Communications  September 2013 - March 2014
Nortel Networks  2006 - 2010
Auto Liquidation   2000 - 2006
Carl Gregory Chrysler Jeep Dodge  1998 - 2000

Skills
Selling, Direct Sales, B2B, Solution Selling, Public Relations, Salesforce.com, Lead Generation, Managed Services, Account Management, Sales Process, Customer Retention, Cold Calling, Sales, New Business Development, Sales Management, Unified Communications, Contract Negotiation, Telecommunications, Sales Operations, Customer Satisfaction, VoIP, Networking, Cloud Computing, Co-location, Business Development, Channel Partners, Team Building, Data Center, Ethernet

Education
Albany State University   1994 — 1998
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Albany State University   1994 — 1998
Bachelor's degree BS, Business, Management, Marketing, and Related Support Services

Experience
Comcast Business  March 2014 - Present
Comcast Business Class   October 2011 - March 2014
Windstream Communications  April 2011 - October 2011
Vending Solutions  September 2007 - September 2010
Aflac  November 2006 - April 2008
Red Robin  September 2002 - September 2007

Skills
Account Management, Customer Service, Team Building, Sales Management, Direct Sales, Sales, Strategic Planning, Marketing, Cold Calling, Social Media, New Business Development, Salesforce.com, Microsoft Office, Marketing Strategy, B2B, Advertising, Budgets, Sales Operations, Social Media Marketing, Team Leadership, Training, Contract Negotiation, Management, Leadership, Business Development, Sales Rep Training, Solution Selling, Telecommunications, Strategic Partnerships, Networking, Selling

Education
Lake Washington Technical College   2006 — 2006
Certificate of Graphic Arts, Digital Arts and Design

Bellevue Community College   2004 — 2004

Everett Community College   2003 — 2003

Green River Community College   2000 — 2002

Kentlake Highschool   1998 — 2001
Diploma

Experience
Comcast Business  September 2015 - Present
Comcast Business  January 2014 - August 2015
CenturyLink Business  August 2013 - January 2014
Paychex  November 2012 - August 2013
Comcast Business Class   August 2006 - November 2012
Integrity Insurance  January 2000 - September 2006

Skills
Direct Sales, Solution Selling, Salesforce.com, Cold Calling, Sales Process, Selling, Account Management, B2B, Customer Retention, Call Center, Telecommunications, Managed Services, Leadership, Sales Presentations, Sales Operations, Sales Management, Lead Generation, Unified Communications, Channel, Sales, New Business Development, Health Insurance, Life Insurance, Small Business, Customer Satisfaction, Employee Benefits, Call Centers, Strategic Partnerships, Wireless

Education
George Fox University   2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, A

University of Phoenix   2007 — 2009
BS/BM, Business Management

Columbia Basin College   1990 — 1992
AA, Business - Accounting

Experience
Brandpoint  February 2015 - June 2015
Sunbelt Business Brokers and M&A Advisors  March 2014 - August 2014
Comcast Business Class   November 2012 - October 2013
Essence Real Estate Services Inc.   November 2011 - October 2012
Integra Telecom  October 2010 - November 2011
Globe University / Broadview Institute   July 2007 - March 2009
Alpha Video  January 2007 - July 2007
Freelance Professional  March 2003 - June 2007
Fallon  June 2001 - May 2003
Crash and Sue's Film and Video Post   July 2001 - February 2003

Skills
B2B, Sales, Co-location, Account Management, Advertising, Start-ups, Customer Retention, Marketing, SIP Trunking, Training, Salesforce.com, Direct Sales, Contract Negotiation, Sales Process, VoIP, Management, Long Distance, Managed Services, Film Production, Video Editing, Still Photography, Final Cut Pro, Microsoft Office, Cold Calling, MPLS, Negotiation, CTS Certified 2007, Telecommunication..., New Business Development, Business Process..., Adobe Creative Suite, Avid DS Nitris, Color Correction, Commercial Real Estate, Writing, Television Producing, Sales Presentations

Education
Kaplan Professional   2011 — 2012
Liscense

Full Sail University   1999 — 2001
Associates of Science

Hill Murray Highschool

Experience
Action Advertising & Marketing   October 2014 - Present
Force Marketing  January 2014 - October 2014
Fitzpatrick Advertising  April 2013 - January 2014
Comcast Business Class   October 2011 - April 2013
Comcast Business Class   July 2011 - October 2011

Skills
Account Management, Sales Process, Cold Calling, Sales, Marketing, Advertising, Market Research, Marketing Strategy, Direct Sales, Email Marketing, Sales Presentations, Microsoft Office, Organizational..., Online Marketing, Management, Customer Retention, Salesforce.com, Customer Satisfaction, New Business Development, Team Building, Solution Selling, B2B, Call Centers, Lead Generation, Social Media Marketing, Networking, Strategy, Competitive Analysis, Selling, Strategic Planning, Customer Experience, Building Relationships, Online Advertising, Business Development

Education
Eastern Michigan University   2005 — 2011
Bachelors Degree in Business, Marketing

Washtenaw Community College   2006 — 2009
Associates, Liberal Arts

Experience
Solar1st   March 2015 - Present
Comcast Business Class   June 2011 - July 2015
Comcast/Independent   January 2005 - May 2014
HiBeam Internet & Voice   March 2010 - March 2011
JCM Technology Services   December 2001 - February 2010

Skills
Account Management, Telecommunications, Start-ups, Business Development, Solution Selling, Operations Management, Process Improvement, Management, B2B, Sales, CRM, Leadership, Negotiation, Customer Satisfaction, Recruiting, Sales Management, New Business Development, Direct Sales, Marketing, Training, Managed Services, Team Building, Community Investment, Community Relations..., Salesforce.com, Networking, Advertising, Philanthropy, Budgets, Sales Operations

Education
Belhaven College   2011 — 2013
Associate's degree, Business

Experience
PERRY proTECH  June 2015 - Present
Ricoh Americas Corporation  December 2014 - May 2015
Comcast Business Class   September 2012 - December 2014
Safety-Kleen  August 2010 - September 2012
FedEx Services  March 2005 - August 2010
George Moving and Storage, Agent for North American Van Lines   September 2002 - March 2005
New Horizons  June 2001 - September 2002
Pineridge Film and Television   June 1999 - June 2001
Ashland  June 1996 - June 1999

Skills
Account Management, Cold Calling, Territory, Customer Retention, Sales Operations, Selling, Sales Process, E-commerce, Sales Management, Salesforce.com

Education
Georgia Southern University   1992 — 1996
Bachelor of Business Administration (BBA), Marketing

Experience
Webpass Inc.  October 2014 - Present
Momentum Telecom  January 2013 - November 2014
Granite Telecommunications  April 2011 - January 2013
Comcast Business Class   October 2008 - April 2011
NorthEast ATMS, LLC.   May 2000 - March 2008
Network Plus  August 1993 - March 2000

Skills
Network Design, Account Management, Sales Management, New Business Development, Telecommunications, Contract Negotiation, Team Building, Sales, Business Development, Strategic Planning, Team Leadership, WAP, Project Management, Managed Services, Solution Selling, Co-location, Networking, Channel Partners, Cloud Computing, Strategy, Unified Communications, MPLS, Direct Sales, Management, Salesforce.com, VoIP, Selling, Sales Process, SaaS, Broadband, Strategic Partnerships, Cold Calling, Call Centers, CRM, Sales Operations, Wireless, B2B, Customer Retention

Education
Bridgewater State College   1982 — 1985
Management Science, Marketing

US Army Medical School - Fort Sam Houston, TX

Experience
Ideal Image  December 2013 - January 2015
Comcast Business Class   July 2013 - November 2013
Lockheed Martin Information Technology  October 2009 - January 2013

Skills
Microsoft Office, Technical Support, Visual Basic, Perl, C#, C++, Unix, SQL, Effective Business..., Process Management, Help Desk Support, Networking, Software Development, Hardware, Agile Web Development, Cloud Computing, Social Networking, IT Technical, Teamwork, Desktop Support..., Cisco Certified, NOCTI, Binary Translation, Receptionist Duties, Administrative...

Education
University of Phoenix   2013 — 2016
Associate Degree, Accounting and Business/Management

Bucks County Community College   2011 — 2012
Associate's degree, Information Technology

Alvin Swenson Arts & Technology High School   2007 — 2011
High School Diploma, Information Technology

Experience
Comcast Business Class   April 2011 - Present
Comcast Business Class   2006 - April 2011

Skills
Account Management, Sales Process, Salesforce.com, Direct Sales, Selling, Sales Operations, B2B, Customer Satisfaction, Solution Selling, Cold Calling, Marketing Strategy, VoIP, Customer Service, Sales Presentations, Telecommunications, New Business Development, Contract Negotiation, Coaching, Team Leadership, Sales Management, Team Building, Sales, Managed Services, Lead Generation, Business Development, Call Centers, Strategic Partnerships, Customer Retention, Management, Co-location

Education
Cal State Hayward
Bachelor of Science Business Marketing, Marketing

San Francisco State University
Business, Marketing

Experience
Comcast Business  May 2015 - Present
Comcast Business Class   September 2012 - May 2015
FPL FiberNet  January 2005 - September 2012
USPTO  September 2002 - December 2004

Skills
Project Engineering, Project Execution, Telecommunications, Wireless, Program Management, Fiber Optics, Project Planning, Project Management, Data Center, Ethernet, Integration, MPLS, Optical Fiber, IP, VoIP, WAN, Broadband, DWDM, Telephony, Vendor Management, Managed Services, System Deployment, Computer Network..., Co-location, Network Design

Education
Florida International University   2008 — 2010
MS, Telecommunications & Networking

Florida International University   1997 — 2002
BS, Electrical Engineering

Manhattan College   1997 — 1997
BS, Electrical Engineering

G. Holmes Braddock   1993 — 1997
High School Diploma

Experience
PrecisionMed, LLC. Business Development Addiction Disorders & Mental Health   January 2014 - Present
Sprint B2B   February 2013 - January 2014
Comcast Business Class   August 2012 - December 2013
Verizon B2B   2010 - October 2012
AT&T Advertising Solutions  2007 - 2010
Yellow Book USA  2005 - 2008

Skills
Sales, Management, Salesforce.com, Account Management, Negotiation, Leadership, Marketing, Customer Service, Team Building, Lead Generation, Sales Funnel..., Value Based Selling, Product Training, Training, Problem Solving, Forecasting, Solution Selling, Discipline, Analysis, Proposal Generation, Interviewing Skills, Streamlining, Telecommunications, New Business Development, Sales Process, Business Intelligence, Customer Retention, Direct Sales, B2B, Sales Presentations, Business Development, Team Leadership, Mobile Devices, Social Networking, Enterprise Software, Project Management, Cloud Computing, Business Analysis, Strategic Partnerships, Business Process..., Sales Operations, Cold Calling, Strategic Planning, Strategy, Sales Management, Pharmaceutical Sales, Drug Testing, Occupational Health, Marketing Strategy

Education
Georgia State University
Business Administration and Management, General

Experience
Matthews International  April 2014 - Present
Comcast Business Class   October 2012 - February 2014
Ricoh Americas Corporation  April 2011 - April 2012
Verizon Wireless  June 2008 - April 2011
Trinity Commercial Funding   March 2006 - June 2008
Orbit-Tech  May 2002 - March 2006
Cricket Communications  March 2001 - July 2002
Cinematropolis   June 1993 - February 2001

Skills
Selling, Leadership, Direct Sales, Sales, Sales Operations, Solution Selling, Enterprise Software, Sales Process, Salesforce.com, Coaching, Strategic Planning, Customer Retention, Telecommunications, Customer Satisfaction, New Business Development, Lead Generation, Retail, Cold Calling, Managed Services, Sales Management, Sales Presentations, CRM, Account Management, Customer Service, B2B, Call Centers, Wireless, Consultative Approach, Technology, Business Relationship..., Sales Cycle Management, Cloud Computing, Data Center, Network Infrastructure

Education
Fort Hays State University

University of Dayton

Sandler Sales

Brentwood High

Experience
CareerBuilder  September 2015 - Present
Comcast  April 2015 - September 2015
Comcast  April 2014 - April 2015
Comcast Business Class   2012 - 2013
Comcast Business Class   2011 - October 2012
Comcast  2011 - 2011
Forever 21  2011 - 2011
Wireless Express LLC  2010 - 2010
U.S. Cellular   2007 - 2008
U.S. Cellular   2007 - 2007

Skills
Management, Customer Service, Leadership, Training, Marketing, Cross-functional Team..., Sales, Coaching, Strategic Planning, Event Planning, Microsoft Office, Organizational..., Project Management, Public Speaking, Social Media, Project Coordination, Budgets, Event Management, Student Leadership, Analysis, Team Building, Social Networking, Time Management, Community Outreach, Leadership Development, Salesforce.com, Sales Operations, Customer Satisfaction, Team Leadership, PowerPoint, Sales Management, Fundraising, Sales Support, Coordinating Events, Non-profit Volunteer, Non-profit..., Building Relationships, Networking, Account Management, Customer Retention, Staff Development, Public Relations, Research, Process Improvement, Program Development, Business Strategy, Consulting

Education
Eastern Illinois University
Bachelors of Science, Organizational & Professional Development

Parkland College
Associate of Science

Experience
Comcast Business Class   July 2013 - Present
Freelance Website Consulting, Design, and Maintenance   January 2011 - Present
Pet Valu  July 2007 - October 2013
Bucks County Community College Computer Science Club   September 2012 - April 2013

Skills
Network Administration, Network Security, LAN-WAN, Router Configuration, Cable Modems, Firewalls, DOCSIS, Command Prompt, Telnet, Microsoft SQL Server, SQL, Microsoft Office, Microsoft Excel, Microsoft Word, HTML, CSS, JavaScript, Web Design, PHP, Customer Satisfaction, Inventory Management, Management, Customer Service, Sales

Education
Bucks County Community College   2012 — 2015
Associate's degree, System, Networking, and LAN/WAN Management, 3.8

Penn State University   2005 — 2010
Bachelors, Organizational Relations, Social Sciences

Experience
Keller Williams Commercial,  September 2013 - Present
FreddyGroup, LLC   September 2010 - Present
Comcast Business Class   March 2012 - July 2013
Verizon Business  April 2008 - November 2011
MCI & VerizonBusiness   August 2005 - March 2008
MCI & MCI WorldCom   August 2003 - August 2005
MCI WorldCom  June 2001 - March 2003
MCI (Avantel) MCI WorldCom   May 1996 - May 2001
MCI International and Telecommunications   June 1990 - March 1996
MCI Telecommunications  September 1988 - May 1990

Skills
Telecommunications, Management, Managed Services, VoIP, Cross-functional Team..., Sales Management, Team Leadership, Account Management, New Business Development, Strategic Planning, Team Building, Integration, Wireless, Business Planning, Contract Negotiation, Vendor Management, E-commerce, Forecasting, Customer Service, Coaching, Business Strategy, Film, Real Estate, Operations Management, IT Management, Key Account Management, Social Media, IT Strategy, Team Management, Fundraising, IT Outsourcing, Event Planning, QoS, Strategic Leadership, Employee Relations, Hospitality, Media Relations, Negotiating Contracts, Business Management, Customer Relations, Hosting, Healthcare, Internet, Operations, Organizing, Spanish, Commercial Real Estate, Sales Operations, Start-ups, Leadership

Education
MCI Telecom. and Verizon Training   1989 — 2011
Leadership, Management and Technology

Gold Coast Real Estate School   2004 — 2004
Realtor

San Francisco State University   1985 — 1987
Broadcasting & Media Arts

Bailey School of Broadcasting   1984 — 1985
Certficate

US NAVY   1981 — 1983
Communications

Inter-American University of Puerto Rico-San Germán Campus   1980 — 1981

Experience
PayScale, Inc.   May 2015 - Present
CenturyLink  September 2014 - May 2015
NTT America  December 2011 - September 2014
Comcast Business Class   August 2009 - December 2011
Fairfield Property Management  September 2007 - August 2009
Winnow Properties, LLC   December 2006 - November 2007

Skills
Customer Negotiations, Social Networking, Closing Deals, Customer Service, Account Management, Networking, Cold Calling, Management, Selling, Negotiation, Deal Closure, Telecommunications, Solution Selling, Business Development, Lead Generation, Customer Satisfaction, Sales, Salesforce.com, Marketing, Channel Partners, Managed Services, Sales Management, Customer Retention, Sales Process, Direct Sales, VoIP, MPLS, New Business Development, Strategic Planning, Sales Operations, Co-location, Advertising, CRM, Strategic Partnerships, Contract Negotiation, SaaS, Cloud Computing, Product Development, Sales Presentations, B2B, Unified Communications, Communication

Education
Green River Community College   2003 — 2005
Biology

Experience
Comcast  March 2013 - Present
Comcast Business Class   February 2008 - March 2013
Comcast  March 2006 - February 2008
Comcast  March 2004 - March 2006

Skills
Customer Service, Sales, Salesforce.com, DST, Problem Solving, Microsoft Excel, Team Leadership, Telecommunications, Call Center, Telephony, Broadband, Account Management, Customer Retention, PRI, Customer Satisfaction, Customer Experience, Vendor Management, Business Strategy, Marketing, Wireless, Call Centers, Cold Calling, Avaya, Networking, Sales Process, Team Building, Training, Leadership

Education
Gulf Coast State College

Vernon High School

Experience
Comcast Business Class   February 2013 - Present
Aramark Uniform Services  June 2012 - February 2013
Comcast Cable  March 2010 - June 2012
Amaro Landscape and Maintenance   June 2009 - April 2010
Spirit Services Co.  July 1996 - June 2009

Skills
Computer Science, Microsoft Certified, Customer Service, Sales Management, Direct Sales, High Speed Internet, Customer Relations, Selling, Telecommunications, Sales Representatives, Cold Calling, Customer Retention, Territory, Sales Support, Metro Ethernet, Telephony, Sales Operations, Ethernet, Video, Internet Services, IP, Broadband, Channel, Channel Management, Managed Services, Unified Communications, Customer Satisfaction, Telecommunication..., Product Management, Bandwidth, Long Distance, Customer Experience, Customer Acquisition, Team Building, Sales Presentations, Operations Management, PRI, Colocation, Sales, VoIP, Inventory Management, Channel Partners, New Business Development, Contract Negotiation, Call Centers, Wireless, Income Statement, B2B, P&L Management, Account Management

Education
New Horizons Computer Learning   1999 — 2001
Microsoft Certified System Engineer, MCSE

City Colleges of Chicago-Harry S Truman College   1984 — 1986
None, Computer Programming

University of Illinois at Chicago   1976 — 1978
Engineering

Lake View HS   1972 — 1976
Diploma, College prep

Experience
Comcast Business  June 2014 - Present
Comcast Business Class   November 2012 - June 2014
Signature Systems Inc  April 2011 - August 2012
Staples  August 2009 - April 2011
Richboro Care Center   September 2008 - February 2009
Cumberland Farms  January 2006 - January 2007

Skills
Computer Repair, Printers, Computer Hardware, Virus Removal, Laptops, Windows 7, Home Networking, Troubleshooting, Computer Maintenance, XP, Software Installation, Active Directory, Technical Support, Windows Server, Windows, Help Desk Support, Microsoft CRM, Microsoft SQL Server, LogMeIn, TeamViewer, Windows Embedded, Malwarebytes, Ipconfig, Traceroute, UltraVNC, Customer Service, Call Centers, Operating Systems, Wireless Networking, TCP/IP, VPN, Routers, Remote Desktop, Windows Vista, Windows XP Pro, Desktop Computers, BMC Remedy, LAN-WAN, Antivirus, IP, DNS, Windows XP, Access, Telephony, DHCP, Internet Troubleshooting, iPad, Dell Computers, FTP, Networking

Education
Bucks County Community College   2006 — 2007
Liberal Arts and Sciences/Liberal Studies

Council Rock High School South   2002 — 2006
High School Diploma, General Studies

Experience
Comcast Business Class   August 2011 - December 2013
Verizon Wireless  May 2008 - August 2011

Skills
Direct Sales, Salesforce.com, Telecommunications, Customer Retention, Solution Selling, Sales Process, Cold Calling, Sales, Sales Operations, Account Management, Customer Satisfaction, Wireless, Sales Presentations, Problem Solving, Revenue & Profit Growth, Selling

Education
Ivy Tech Community College   2003 — 2005
Information Technology

Franklin College   1999 — 2002
Broadcast Journalism/Spanish

Experience
Pall Corporation  April 2013 - Present
Acereel Studios   April 2007 - Present
Comcast Business Class   March 2011 - March 2013
Shed Media US  January 2013 - January 2013
On the Record   October 2010 - January 2011
Maaco Enterprises  November 2007 - October 2010
Romano's Macaroni Grill  October 2006 - October 2007
IFL Football League - Philadelphia Patriots   June 2007 - September 2007
Blockbuster  June 2006 - March 2007
Carambola Restaurant   January 2006 - May 2006

Skills
HTML, Microsoft Office, Web Design, Customer Service, Adobe Creative Suite, CSS, Social Media, Video Production, Active Directory, Web Development, JavaScript, Final Cut Pro, Editing, Film, Photoshop

Education
Temple University   2003 — 2007
BA, Film and Media Arts

Drexel University   2002 — 2003
Computer Science

Experience
Critchfield Mechanical, Inc.   March 2014 - Present
Critchfield Mechanical, Inc.   September 2013 - Present
Comcast Business Class   March 2011 - August 2013
Comcast  September 2006 - October 2009
Comcast  January 2006 - September 2006
The Golf Channel  July 2004 - December 2005
TechTV  January 2003 - June 2004
TechTV  January 2002 - December 2002
TechTV  June 2000 - December 2001

Skills
Management, Leadership, Outstanding..., Collaboration, Strategic Partnerships, Sales, New Business Development, Contract Negotiation, Salesforce.com, Account Management, Strategic Thinking, Telecommunications, Marketing Strategy, Business Development, B2B, Cold Calling, Lead Generation, Enterprise Software, Proactive self-starter, Wireless, VoIP, Product Marketing, Managed Services, Relationship Driven

Education
California State University-Sacramento
BA, Communications

Eureka Senior High School

Experience
Spectrum Business Enterprise Solutions   November 2013 - Present
Charter Business  October 2012 - Present
Comcast Business Class   October 2011 - October 2012
Scripps Networks  October 2008 - December 2010
Scripps Networks  April 2004 - September 2008
Scripps Networks  August 2002 - April 2004
Scripps Networks  May 2000 - August 2002
Spectrum Reach  February 1996 - May 2000
Intermedia  May 1992 - February 1996

Skills
Telecommunications, Telecommunication..., Television, Sales Management, Salesforce.com, Advertising Sales, Direct Sales, Online Marketing, Marketing Communications, Internet, Cable Modems, Online Advertising, Marketing Strategy, Training, Social Media Marketing, Strategy, Management, Digital Media, New Business Development, Account Management, Marketing, Advertising, B2B, Sales, Business Development, Leadership, E-commerce, Team Building, Strategic Partnerships, Public Speaking, Media Planning, Digital Marketing, Sales Operations, Competitive Analysis, Strategic Planning, Integrated Marketing, Negotiation, Public Relations, Sales Presentations, Direct Marketing, Lead Generation, Customer Service, Social Networking, Team Leadership, Selling, Contract Negotiation, Social Media, Fiber Optics, High Speed Networks, Solution Selling

Education
Eastern New Mexico University
Communications

LB Class of 2014

University of Phoenix
Business Administration

Experience
Ford Motor Company  October 2012 - Present
Comcast Business Class   May 2011 - October 2012
Comcast Spotlight  November 2009 - May 2011
Tata Technologies  March 2008 - March 2009
Eastern Michigan University  April 2007 - March 2008

Skills
Troubleshooting, Hardware, Windows XP, Windows Server, System Deployment, VPN, Integration, LAN-WAN, Network Engineering, Wireless, Data Center, Ethernet, Cisco IOS, Operating Systems, Windows, QoS, Computer Security, Network Design, TCP/IP, Network Security, RIP, Cisco Technologies, DNS, Load Balancing, VLAN, Technical Support, DHCP, Juniper, Computer Hardware, WAN, IP, Routing, VMware, CCNA, VMware ESX, Network Administration, Networking, Security, Servers, Windows 7, OSPF, VoIP, ATM networks, EIGRP, Blackberry Enterprise..., Cisco Nexus

Education
Eastern Michigan University   2007 — 2009
Bachelor of Science, Network and Information Technology Administration

Eastern Michigan University   2001 — 2005
Bachelor of Science, Psychology

Plymouth Salem High School

Experience
Comcast Business Class   May 2007 - Present
United States Air Force  October 1985 - May 1992

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, Budgets, Telecommunications, Computer Hardware, Process Improvement, Troubleshooting, Project Management, System Administration, Software Documentation, Call Centers, Networking, Team Leadership, Access, Windows 7, T1, Team Building

Education
Community College of the Air Force   1986 — 1992
General Studies

Experience
Forsythe Technology  July 2015 - Present
Navisite  December 2012 - July 2015
Comcast Business Class   September 2011 - December 2012
Hosting.com  January 2010 - December 2010
AT&T  April 2002 - February 2009
EDS, an HP Company  March 1994 - April 1996
Elek-Tek  1991 - 1993

Skills
Miller Heiman, Cloud Computing, Hosting, Managed Services, Virtualization, SaaS, Telecommunications, Selling, Management, Enterprise Software, Data Center, Ethernet, Unified Communications, Managed Hosting, Infrastructure, Sales Process, IP, Networking, VMware, Solution Selling, Sales, Security, Sales Operations, WAN, Information Technology, Disaster Recovery, Network Security, Professional Services, Strategy, Co-location, Channel Partners, Salesforce.com, Outsourcing

Education
Bradley University   1986 — 1990
1990, Communications

Experience
Sprint  January 2013 - Present
Fc Pride Soccer Club   June 2014 - Present
Noblesville Soccer Club   August 2012 - June 2014
Comcast Business Class   February 2011 - February 2013
BNI  2011 - 2012
Neopost Inc  September 2009 - January 2011
Hewlett Packard  May 2006 - January 2009
Transwestern Publishing/Yellowbook USA   January 2003 - January 2006
Galyan's Trading Company  January 1999 - January 2003
Soccer Unlimited  January 1997 - January 1999

Skills
Direct Sales, Solution Selling, Wireless, Account Management, Networking, Business Development, Cold Calling, Sales Operations, Leadership, Sales Process, Sales, New Business Development, Training, Marketing, SaaS, Telecommunications, Mobile Devices, Customer Experience, B2B, Managed Services, Product Management, Customer Service, Sales Presentations, Salesforce.com, Selling, Coaching, Customer Retention, Unified Communications

Education
Butler University   1992 — 1997
BA, Marketing

Experience
Comcast Business Class   April 2012 - Present
Windstream Communications  September 2011 - April 2012
Data-Tel Communications   March 2010 - September 2010
Level 3 Communications  2006 - 2007
Broadwing Communications  2005 - 2007
Focal Communications  2000 - 2005
Baird and Warner Real Estate  1998 - 2004

Education
DePaul University   1985 — 1989
B.S., Finance

Experience
Comcast Business Class   July 2008 - Present

Skills
Account Management, Social Media, Advertising, Sales, New Business Development, Marketing, Online Advertising, Marketing Strategy, B2B, Social Media Marketing, Newspaper, Business Development, Digital Marketing, Team Management, Marketing Communications, Public Relations, Telecommunications, Direct Sales, Strategy, Advertising Sales, Management, Strategic Partnerships, Sales Process, Salesforce.com, Lead Generation, Sales Operations, Newspapers, Selling, Cold Calling, Customer Retention

Education
Erasmus University Rotterdam   1980 — 1981
MBA, International Business Law

Michigan State University   1977 — 1981
Bachelor, Marketing and Communications

Michigan State University - The Eli Broad College of Business   1977 — 1981
Bachelors, Marketing

Michigan State University   1975 — 1979
B.S., Chemical Engineering

Experience
Interactive Intelligence  January 2014 - Present
Tekmark Global Solutions  June 2013 - December 2013
Comcast Business Class   July 2011 - May 2013
ITT Technical Institute  June 2011 - August 2011
The WBCL Radio Network   September 2001 - July 2011
First Consulting Group  July 1999 - July 2001
GTE North  1994 - 1999

Skills
Telecommunications, Web Design, Sales, Networking, Management, Consulting, Strategic Planning, Team Building, Project Management, New Business Development, Salesforce.com, Cloud Computing, Account Management, Customer Service, Sales Management, Broadband, PRI, WAN, LAN-WAN, SIP Trunking, IP, Ethernet, Telephony, Unified Communications, Call Centers, Cisco Technologies, T1, VoIP, Managed Services

Education
Ball State University   1997 — 1999
Master of Sciences

Indiana University Bloomington   1979 — 1984
BA

Experience
Inglis  May 2014 - Present
Inglis  March 2013 - Present
Comcast Business Class   October 2011 - October 2012
Leader Data Processing   February 2010 - June 2011
B&R Services   June 2001 - August 2010
Jack Frost Ski Resort   December 2005 - February 2008
Joe Sent Me   June 2007 - August 2007
Brighton Health Care Facility   June 2007 - August 2007
Fairfield Resorts, Inc   November 2003 - February 2004

Skills
Advertising, Leadership, Training, Time Management, Microsoft Excel, Management, PowerPoint, Microsoft Word, Social Media, Online Advertising, Social Media Marketing, Microsoft Office, Marketing, Team Building

Education
Bloomsburg University of Pennsylvania   2005 — 2009
B.A. in Communication Studies, Communication Studies; Social Influence and Leadership

Experience
Comcast Business Class   October 2012 - Present
Comcast  December 2010 - October 2012
The Cape Cod Chamber of Commerce   May 2006 - August 2010

Skills
Cold Calling, Management, Sales Management, Sales Funnels, Sales Prospecting, Marketing

Education
Bridgewater State College   2001 — 2005
BA, Writing

Experience
Comcast Business Class   November 2009 - Present
Comcast Cable  October 2006 - November 2009
Comcast Cable  January 2002 - 2006
Comcast Cable  October 2001 - December 2002
Bank of America  1997 - 2001

Skills
Workforce Management, Telecommunications, Troubleshooting, Customer Service, Sales, Leadership, Coaching, Customer Experience, Cold Calling, Customer Satisfaction, Training, Management, Customer Retention, Broadband, Performance Management, Selling, Call Center, New Business Development, Technical Support, Team Building, Sales Operations, VoIP, Sales Process, Networking, Time Management, IP, B2B, Avaya, Team Leadership, Telephony, Sales Management, Call Centers, Wireless

Education
Southern New Hampshire University   2001 — 2005

Daniel Webster College

Howard University

Experience
Comcast Business Class   October 2011 - Present
Wireless Facilities, Inc.   April 2000 - June 2011
adtec Computer Consulting   January 1999 - March 2000
Contemporary Staffing Solutions  July 1998 - December 1998
We Energies  June 1997 - June 1998

Skills
Wireless, Telecommunications, LTE, UMTS, 4G, CDMA, Vendor Management, Cellular Communications, GSM, WiMAX, Site Acquisition, Program Management, Broadband, RF, Fiber Optics, Mobile Devices, Management, Network Design, Project Management, Recruiting, Optical Fiber, VoIP, Microwave, 3G, 2G, T1, Backhaul, Managed Services

Education
Cardinal Stritch University   1999 — 2002
Masters in Business Administration

University of Wisconsin-La Crosse   1992 — 1997
Business Administration with a focus in Human Resources, Human Resources

Experience
ShareBuilder/Capital One   October 2012 - Present
Comcast Business Class   June 2011 - October 2012
Verizon  September 2008 - June 2011
Verizon  February 2004 - September 2008
Verizon  May 2003 - February 2004
Verizon  February 2002 - May 2003
Verizon  February 2000 - February 2002
Verizon  October 1997 - February 2000

Skills
Project Management, Program Management, Product Management, Broadband, Video, Engineering, Voice Solutions, IT Project & Program..., Cross-functional Team..., Data Center, Integration, Management, Networking, Process Improvement, Strategy, Telecommunications, System Deployment, Vendor Management, VoIP, Business Process, DSL, IP, Routing

Education
La Salle University   1999 — 2003
MBA, Business Adm/Human Resouces

Holy Family University   1993 — 1997
Bachelor, Psychology for Business

Experience
Comcast  May 2012 - Present
Comcast Business Class   January 2007 - May 2012
Great-West  June 2000 - October 2004
Peace Corps - Lithuania   June 1995 - October 1997
Janus Capital Group  January 1994 - May 1995

Skills
Microsoft Office, Call Center, Process Improvement, Telecommunications, Vendor Management, Business Analysis, Team Leadership, Team Building, Customer Service, Customer Satisfaction, Project Management, Customer Experience, Troubleshooting, Forecasting, Software Documentation, Analysis, Workforce Management, Excel, WFM, Brio Query, RTA, Blue Pumpkin, Call Centers, Microsoft Excel, Avaya, Management, Business Development, Training, Leadership, Cross-functional Team..., Broadband, Telephony, Coaching

Education
Colorado State University   1989 — 1993
BA, Business

Arapahoe High School   1985 — 1989

Experience
Comcast Business  September 2014 - Present
Integra  March 2014 - September 2014
Comcast Business Class   July 2011 - April 2014
IP5280  2010 - 2010
Expedia  2005 - 2009

Skills
Account Management, Telecommunications, Direct Sales, Call Center, B2B, Salesforce.com, Customer Retention, Sales Management, Solution Selling, Sales Operations, Outside Sales, Small Business, Microsoft Excel, Internet, Microsoft Office, Microsoft Exchange, Negotiation, PowerPoint, Tourism, VoIP, Business Development, Call Centers, Leadership, Sales, Selling, Marketing, Strategic Partnerships, Cloud Computing, Customer Satisfaction, New Business Development, Managed Services, CRM, Cold Calling, Customer Experience, SaaS, Networking, Lead Generation, Telephony, Contract Negotiation, Unified Communications, Co-location, Sales Presentations, Vendor Management, Channel Partners, SIP Trunking, Wireless, Product Marketing

Education
Colorado State University-Pueblo
Bachelors of Science

Experience
ETHOS Health Communications  July 2014 - Present
Comcast Business Class   January 2014 - July 2014
ITT Technical Institute  May 2013 - December 2013
LDiscovery  January 2011 - November 2011

Skills
Information Security, FTK, Computer Hardware, Computer Security, Computer Forensics, EnCase, Customer Service, Digital Forensics, Forensic Analysis, Cybercrime, Network Security, Data Recovery, Technical Support, Servers, Help Desk Support, Routers, Switches, Firewalls, Hardware, Operating Systems, Windows Server

Education
ITT Technical Institute-Bensalem   2012 — 2014
Associates Degree in Computer Networking Systems, Computer Systems Networking and Telecommunications, 4.0

Experience
Transply, Inc.   December 2013 - Present
Comcast Business Class   March 2012 - Present
Concept Connections   March 2008 - March 2011
Sprint/ Nextel  November 1999 - March 2008
Nextel Partners  1999 - 2008

Skills
Solution Selling, Wireless, Telecommunications, Account Management, Sales Management

Education
Indiana University of Pennsylvania   1987 — 1991
BS, marketing

Experience
Premium Services, Inc   April 2012 - Present
Comcast Business Class   August 2011 - March 2012
Quick Connect Communications  January 2002 - February 2011
ACC Telecom  January 1994 - December 2001

Skills
PRI, Long Distance, T1, SIP Trunking, Metro Ethernet, Hosted Services, Telephony, Managed Services, VoIP, MPLS, Unified Communications, Telecommunications, Solution Selling, Direct Sales, Co-location, IP, Cloud Computing, Phone Systems, Wireless, Avaya, Selling, Broadband, WAN, PABX, SIP

Education
Harford Community College   1986 — 1988
AA, Electonics Technology

Experience
iSALUS Healthcare  July 2014 - Present
iSALUS Healthcare  June 2014 - Present
Kareo  January 2012 - June 2014
Comcast Business Class   January 2009 - April 2011

Skills
EHR, Sales, Medical Billing, Account Management, Salesforce.com, EMR, Direct Sales, Sales Management, Revenue Cycle Management, Sales Process, Marketing, Customer Service, Lead Generation, Customer Retention, Leadership, Team Building, Management, Sales Operations, Cold Calling, Social Media Marketing, Solution Selling

Education
Indiana University Bloomington   2001 — 2005
Bachelors, Sports Communications

Experience
EOS CCA  April 2013 - December 2014
Comcast Business Class   June 2010 - December 2012
First Revenue Assurance/Vertex Business Services   June 2006 - April 2010
Centex Home Equity  April 2005 - February 2006
American General Financial Services  December 2003 - April 2005
1st Dominion mortgage   January 2002 - November 2003
Avalon BayCommunities Vermont Towers   May 1999 - January 2002
Avaon Bay Communities   2000 - 2002

Skills
Customer Service, Leadership, Call Centers, Team Management, Management, Customer Retention, Sales, Call Center, Customer Satisfaction, Coaching, Program Management, Negotiation, Finance, Time Management, Property Management, Budgets, Vendor Management, Credit, Strategic Planning, Marketing, Salesforce.com, Quality Auditing, Auditing

Education
Clarion University of Pennsylvania   1995 — 1999
Bachelors, Business Administration/Real Estate

Oil City High Shcool   1992 — 1995

Fanklin Regional

Fanklin Regional

Experience
Comcast Business  2012 - 2012
Comcast Business Class   2012 - 2012

Education
Davenport University
Bachelors, Business Managment & CMU - Administration (MSA)

Experience
Comcast Business Class   July 2012 - Present
Reliance Globalcom  August 2011 - July 2012
Cox Business  March 2011 - August 2011
Cavalier Telephone  November 2009 - December 2010
PAETEC  June 2003 - November 2009

Skills
Telecommunications, Co-location, Solution Selling, WAN, T1, MPLS, SIP Trunking, Telephony, Managed Services, Enterprise Software, Unified Communications, VoIP, Metro Ethernet, Hosted Services, PRI, Ethernet, IP, SIP, Network Design

Education
Old Dominion University   1980 — 1981
BS Business Administration, Management

Appalachian State University   1976 — 1979
Business

Experience
RCN  November 2014 - Present
Comcast Business Class   June 2012 - Present
AT&T  September 2007 - August 2008
AT&T  February 2001 - September 2007
American Airlines  October 1991 - December 2000
GE  June 1985 - October 1989

Skills
Solution Selling, Telecommunications, Direct Sales, Account Management, Sales Management, New Business Development, Cold Calling, Sales Operations, Managed Services, Call Center, Unified Communications, B2B, Networking, VoIP, Selling, Call Centers, Sales, Management, Leadership, Enterprise Software, Team Building, Sales Process, Salesforce.com, Contract Negotiation

Education
University of Arizona   1980 — 1984
Bachelor of Applied Science (B.A.Sc.)

College of DuPage   1979 — 1981
Associates, Business

Experience
Comcast Business Class   November 2009 - November 2010
The PC Whisperer, Inc.   November 2008 - September 2009
Geek Squad  July 2008 - January 2009
Magnolia Audio Video  June 2007 - July 2008
Geek Squad  September 2006 - June 2007
Geek Squad  September 2005 - September 2006
Sylvan Learning Center  June 2004 - May 2005
Home At Last   September 2000 - May 2004
Finish Line  June 2002 - June 2002

Education
TechSkills   2005 — 2006
Billing Specialist And Coding Associate Certification, Medical Coding And Billing

Citrus College   2001 — 2005
Associates In Liberal Arts

Diamond Bar High School   2000 — 2001
High School Diploma

Aliso Niguel High School   1997 — 2000

Experience
Liberty Techonology Solutions   February 2013 - Present
Comcast Business Class   November 2012 - Present
Children's Literacy Initiative  July 2012 - October 2012
Wells Fargo Retail Finance  2009 - 2011
Chrysler Financial  2004 - 2009

Skills
CompTIA A+ Certification, Network Administration, Computer Hardware, Customer Service, Networking, Microsoft Office

Education
Metropolitan Career Center Computer Technology Institute   2011 — 2012
Associate of Science (A.S.), Computer Technology/Computer Systems Technology