Comcast Cable
Industry: Telecommunications company
DescriptionComcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania. Owners: Roberts family (33% voting power) Headquarters: Philadelphia, Pennsylvania, United States CEO: Brian L. Roberts (Nov 2002–) Subsidiaries: Xfinity, Sky, NBC, NBCUniversal, Fandango, TV shows: Poker Night in America, Battle of the Fans, Political Update, Game of the Week, Free Stuff Did you know: Comcast is the second-largest multichannel video service provider in the US by total subscribers (22,121,000). wikipedia.org
Comcast Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Comcast Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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11,811 Comcast Cable employees in database. Find out everything there's to know about Comcast Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Comcast Cable Employees
The Art Institutes May 2011 - February 2014
DeVry University March 2008 - October 2010
US Auto Insurance April 2006 - December 2007
Heald College September 2004 - March 2006
Comcast Cable April 2004 - September 2004
Heald College January 2003 - April 2004
Skills
Student Financial Aid, Higher Education, Fluent Spanish/English, General Accounting, Tax Preparation..., Ability to prove and to..., MS Office tools advanced, Ability to work..., Proven ability to be..., Strong leadership,..., Proven ability to set..., Self-motivated and..., Student Affairs, Accounting, Adult Education, Customer Service, Leadership Development, Customer Retention, Public Speaking, Microsoft Office
Education
University of Phoenix 2004 — 2008
B.A., Business Accounting
Heald College-Concord 2002 — 2004
Associate of Arts and Sciences (AAS), Business Software Applications
AT&T September 2013 - Present
Cisco Systems 2011 - 2012
Comcast Cable November 2000 - 2012
Skills
Network Administration, Network Architecture, Software Installation, Structured Cabling, Windows Server, Computer Hardware, Computer Repair, VoIP, Routers, Wireless Networking
Education
University of Phoenix 2012 — 2017
Bachelor of Science (BS), Business Administration and Management, General
Heald College 1989 — 1991
Associate of Science (AS), Computer Science
Cordova Senior High School 1986 — 1989
High School Diploma, High School/Secondary Diploma Programs
Middle Tennessee Audio Video, LLC January 2014 - Present
Comcast Cable September 2010 - January 2014
Comcast Cable January 2008 - September 2010
DIRECTV December 2006 - June 2007
2Wire 2004 - 2006
EarthLink Business 1999 - 2004
Skills
Direct Sales, Call Centers, Customer Retention, Telephony, Telecommunications, Broadband, VoIP, Customer Satisfaction, Cold Calling, Wireless, Sales Operations, Salesforce.com, Customer Experience, Account Management, Sales, Home Theater, Home Automation, Surround Sound, A/V Installation, A/V systems, A/V System Design, A/V design, Leadership, Team Leadership, Team Building, Sound, AV, Workforce Management, Customer Service
Education
Heald College-Roseville 1997 — 1999
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Comcast Cable January 2013 - Present
Geek Squad March 2007 - Present
BestBuy/GeekSquad October 2003 - June 2012
Best Buy October 2004 - March 2007
Tiyohali Electric January 2006 - January 2007
Skills
Car Audio installations, Alarm Installation, 12/24 Volt..., Custom Installations, Custom Fabrication, Electrical, Soldering, Troubleshooting, Power Tools, Hand Tools, Machine Operator, Technology Integration, Technology..., Technologically Savvy, Fast Learner, Mechanically Inclined, Computer Hardware, Hardware Installation, Software Installation, Customer Acquisition, Customer Service, Solution Provider, Over the Phone Customer..., Customer Retention, Sales Process, Sales Support, Customer Satisfaction, Great People Skills, Great Communication, Bilingual-Spanish, Merchandising, Space Planning, Inventory Valuation, Physical Inventory, General Administration, Organizing, Data Entry, Data Analysis, Inventor, Self Starter, Self Driven, Self Managed, Multitasker, Hard Worker, Laptops, Inventory Control, Communication, Sales Operations, Networking, Electricians
Education
Heald College
Associate, Applied Science; Electronics Technology
Cox Communications August 2012 - Present
Cox Communications January 2011 - August 2012
Cox Communications November 2006 - December 2010
Comcast Cable October 2002 - October 2006
AT&T September 2000 - October 2002
Stanley Black & Decker, Inc. October 1998 - September 2000
Honeywell Aerospace October 1995 - October 1998
AT&T July 1994 - October 1995
Lexmark International January 1993 - July 1994
Lexmark International February 1991 - January 1993
Skills
Performance Management, Employee Engagement, Employee Relations, Organizational..., Talent Management, Talent Acquisition, Deferred Compensation, Onboarding, Leadership Development, Succession Planning, Organizational..., Labor Relations, Interviews, Training, Human Resources, Leadership, Strategy, Recruiting, Personnel Management, Team Leadership, Employee Benefits, Change Management, Workforce Planning, Process Improvement, Program Management, Management, Coaching, Policy, Team Building, Strategic Planning
Education
Harvard Business School 2014 — 2014
CTAM University, Executive Development
University of California, Los Angeles - The Anderson School of Management 2005 — 2005
Executive Development
Michigan State University 1987 — 1989
MLIR, Human Resources/Labor Relations
Western Washington University 1983 — 1987
BA, Demography/Sociology
Western Washington University 1982 — 1986
BACHELOR OF ARTS, INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Frankfurt High School 1979 — 1982
Diploma
Comcast Cable March 2001 - Present
Chiquita November 1996 - March 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Negotiation, C, Java
Education
Hartnell College 2007 — 2010
Computer Science
Hearst September 2010 - Present
Ripken Baseball February 2009 - September 2010
Comcast Cable January 2008 - February 2009
AP Marketing August 2001 - January 2006
Skills
Social Media Marketing, Advertising, Social Media, Sales, Public Relations, Event Planning, Facebook, Social Networking, Cold Calling, Sports Marketing, Marketing, Customer Service, Account Management, Marketing Communications, Marketing Strategy, Advertising Sales, Media Relations, Salesforce.com, Event Management, Online Advertising, New Business Development, Copywriting, Email Marketing, Digital Media, Digital Marketing, Integrated Marketing, Radio, Trade Shows, Online Marketing, Lead Generation, Brand Development, Business Development, Direct Marketing, Sponsorship
Education
Towson University 2003 — 2006
Bachelor's, Electronic Media and Film
Harford Community College 2001 — 2003
Mass Communication/Media Studies
John Carroll School 1997 — 2001
HS
Oakwood Worldwide January 2013 - Present
Comcast Cable January 2010 - January 2012
Washington Mutual Bank January 2003 - November 2009
Blue Shield of California January 2001 - January 2003
Education
Heald College 1999 — 2001
Computer Business
Comcast Cable July 2015 - Present
Comcast April 2010 - July 2015
Wherehouse Music 2004 - 2007
Skills
Telecommunications, Call Centers, Customer Service, Troubleshooting, VoIP, Team Leadership, Management, Vendor Management, Customer Satisfaction, Project Management, Account Management, Sales, Process Improvement, Microsoft Office, Leadership
Education
Hartnell College
North Salinas High
Comcast Cable November 2012 - Present
Trutech Unlimited June 2010 - Present
MarketStar April 2012 - January 2013
Hhgregg October 2011 - April 2012
Wireless Advocates June 2011 - October 2011
RadioShack May 2010 - June 2011
Skills
Sales, Project Management, Customer Service, Technical Support, Management, Training, Telecommunications, Call Centers, Wireless, Retail, Leadership, Customer Satisfaction, Customer Experience, Business Strategy, Team Leadership
Education
Harford Community College 2010 — 2010
Business, Management, Marketing, and Related Support Services
North Harford High School 2006 — 2010
Comcast Cable August 2014 - Present
Comcast Cable July 2010 - August 2014
Alorica December 2008 - July 2010
Communication Center Inc. August 2006 - November 2008
Skills
Call Centers, Training, Customer Experience, Customer Service, Quality Assurance, Management, Customer Satisfaction, Leadership, Technical Support, Troubleshooting, Customer Retention, Telephony, Workforce Management, Broadband, Supervisory Skills, Supervision, Supervisory Experience, Subject Matter Experts, Project Management, Employee Training, Job Coaching, Coaching Staff, Life Coaching, Data Analysis, Avaya, Provisioning, Escalation, Customer Support, Call Center Development, Template Creation, Delegation
Education
Heald College-Fresno 2004 — 2005
Business Administration, Management and Operations
Raley's July 2010 - Present
Comcast Cable June 2008 - December 2009
TJ Maxx June 2007 - June 2008
Global Hawk Insurance December 2006 - June 2007
Railey's August 2006 - November 2006
Skills
Customer Service, Customer Satisfaction
Education
Heald College
Associate in Applied Science, Business Administrative
Comcast Cable October 2006 - Present
Cooks Collision 2003 - 2005
Nextel Communications 2001 - 2003
NorthPoint Communications 1999 - 2001
Skills
Troubleshooting, Network Administration, Servers, Networking, Software Installation, Windows Server, Linux, Testing, T1, Cellular Communications, DS3, TCP/IP, Routers, Switches, Network Engineering, IP, Routing, LAN-WAN, Cisco IOS, Ethernet, Cisco Technologies, Cabling, Frame Relay, ATM networks, Fiber Optics, Shell Scripting, Red Hat Linux, Unix, Wireless, Wireless Networking, DSL, Computer Network..., CCNA, DWDM, Hardware, Broadband, Routing Protocols, DHCP, DOCSIS, WiFi, Optical Fiber, Wireshark, CCNP, IPTV, SNMP, Technical Support, Computer Hardware, RF, WAN, Network Architecture
Education
Heald College 1997 — 1999
Associate of Arts and Sciences (AAS), Computer Science
Sonora High School 1987 — 1991
Greer Financial Services, Inc. September 2015 - Present
Comcast Cable September 2014 - Present
Southeastrans, Inc. April 2014 - September 2014
Taco Bell February 2013 - April 2014
McDonald's Corporation May 2012 - April 2013
Doors of Hope August 2012 - January 2013
KHAFRA Engineering Consultants, Inc. (Birmingham) December 2010 - January 2011
Taco Bell October 2006 - August 2008
Intern June 2006 - 2006
Skills
Social Media, Teamwork, Marketing, Social Media Marketing, Microsoft Word, Time Management, PowerPoint, Customer Service, Social Networking, Event Planning, Leadership, Java, Facebook, Public Speaking, Team Leadership, Microsoft Office, Microsoft Excel, Research, Photoshop, English, Editing, Creative Writing, Sports, Health Insurance, Life Insurance
Education
Middle Tennessee State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Harris-Stowe State University 2008 — 2009
Business Administration and Management, General
2011 Fireside Bank September 2007 - October 2011
Comcast Cable March 2002 - June 2007
Foresight Electronics January 2000 - January 2002
Dolch Computer Systems January 1999 - January 2000
Dolch Computers January 1998 - January 1999
SGI January 1997 - January 1998
Skills
Customer Service, Problem Solving, Collections, Loan Servicing, Team Leadership, Customer Satisfaction, Call Center, Microsoft Excel, Sales, Troubleshooting, Training, Call Centers, Telephony, Leadership, Credit
Education
Heald College 1997 — 1999
Associate's degree, Computer Technology/Computer Systems Technology
Heald College, School of Technology 1997 — 1999
A.A.S. Degree, Computer Technology
Comcast Cable September 1999 - Present
Skills
Troubleshooting, Customer Satisfaction, Team Leadership, Leadership, Management, Networking, Team Building
Education
Harper College 2012 — 2015
Comcast Cable March 2015 - Present
Citi September 2011 - March 2015
Chase June 2009 - September 2011
Wells Fargo August 2000 - November 2008
Education
Heald College 2000 — 2002
Associate's degree, Accounting
Comcast Cable June 2014 - Present
Comcast April 2011 - June 2014
Verizon Wireless November 2010 - January 2011
AT&T/Clearchoice Mobility March 2007 - November 2010
Answer Wireless 2003 - 2007
Skills
Sales, Management, Telecommunications, Direct Sales, Call Centers, Customer Retention, Solution Selling, Sales Operations, Account Management, Customer Satisfaction, Salesforce.com, Customer Experience, Sales Process, Sales Management, B2B, Product Management, Selling, Product Marketing, Strategic Partnerships, Team Leadership, Cross-functional Team..., CRM, Business Development, Pricing, Product Development
Education
Harper College
Business Management, Business, Management, Marketing, and Related Support Services
Charter Business / Spectrum Business ESM April 2014 - Present
Charter Business February 2007 - April 2014
Charter Business August 2004 - January 2007
Comcast Cable 2002 - 2003
Comcast Cable 2000 - 2002
Skills
Sales, CCNA, CCNP, Telecommunications, VOD, Wireless, Optical Fiber, Sales Operations, IP, Sales Process, Sales Management, Troubleshooting, New Business Development, Broadband, Solution Selling, MPLS, Cisco Technologies, T1, PRI, Call Centers, Ethernet, Direct Sales, Metro Ethernet, Telephony, Switches, Co-location, Networking, VoIP, Long Distance, Team Leadership, Salesforce.com, Selling, Computer Network..., DOCSIS, Routers, Software Installation, Managed Services, SIP Trunking, Network Design, WAN, Fiber Optics, Internet Services, LAN-WAN, Unified Communications, DSL, DWDM, SIP, Network Engineering, Cabling, Carrier Ethernet
Education
Haslam College of Business at the University of Tennessee 1996 — 2002
BS, Management
CarMax April 2014 - Present
CarMax May 2013 - Present
AmeriCold Logistics, LLC. March 2013 - Present
Norfolk Southern September 2011 - April 2013
Comcast Cable October 2008 - January 2011
Skills
Microsoft Office, Customer Service, Leadership, PowerPoint, Microsoft Excel, Microsoft Word, Analysis, Outlook, Leadership Development, Sales, Employee Relations, Marketing, Program Management, Time Management
Education
Harvard College 2012 — 2012
Non Degree, Business Leadership
University of Virginia 2012 — 2012
Non Degree, Six Sigma
Bethune-Cookman University 2004 — 2008
BS, Business Administration
Raley's November 2013 - Present
TEKsystems May 2013 - November 2013
Regional Cardiology Associates January 2013 - May 2013
Service Response Partners May 2012 - January 2013
Heald College June 2011 - May 2012
Comcast Cable September 2006 - June 2008
Nationwide Credit & Collection Inc. March 2004 - September 2006
OSI Inc. February 2000 - March 2004
Skills
Computer Hardware, Technical Support, Customer Service, Microsoft Office, Windows 7, Training, Networking, Operating Systems, Hardware, Printers, Help Desk Support, A+ Certified, Troubleshooting, System Administration, Windows, Software Documentation, Windows XP, Computer Repair, XP, Software Installation, Windows Server, PowerPoint, Time Management, Access, Interviews, Group Policy, Security, Network Administration, DHCP, Active Directory, Management, Inventory Management, Microsoft Excel, Microsoft Word, Outlook, Computer Maintenance, Data Entry, Windows XP Pro, System Deployment, A Certified, POS Support
Education
Heald College-Rancho Cordova 2011 — 2013
A.A., IT-Network Security
Fleetmatics February 2015 - Present
CDK Global (formerly ADP Dealer Services) September 2014 - February 2015
ADP Dealer Services July 2014 - September 2014
ADP Dealer Services December 2013 - June 2014
IBM July 2011 - December 2013
SPSS August 2010 - June 2011
Amplivox Portable Sound Systems August 2008 - August 2010
Comcast Cable February 2008 - August 2008
Brunswick Corporation- Brunswick Home & Billiard-Retail Stores-Billiard Divison September 2003 - February 2008
Select Comfort December 1998 - August 2003
Skills
Account Management, Salesforce.com, Lead Generation, New Business Development, Sales Process, Solution Selling, Customer Retention, Predictive Analytics, Management, Analytics, Sales Operations, Business Development, CRM, Cold Calling, Leadership, Sales
Education
Northeastern Illinois University 2012 — 2014
Bachelor of Science (B.S.), Business Management
Harper College
Associate in Arts Degree (AA) - 2007, Marketing and Management
Tooth + Nail HFC 2015 - Present
The Novelty of Life 2015 - Present
Villanova University May 2015 - Present
Comcast Cable May 2015 - Present
Comcast Cable June 2011 - Present
Villanova University September 2014 - Present
Villa Maria Academy Alumnae Association September 2013 - Present
Villanova University 2012 - Present
Villanova University 2013 - 2015
Kaplan Test Prep 2013 - 2014
Skills
Leadership, Agile Project Management, Microsoft Excel, Software Documentation, Visual C++, JavaScript, Team Building, Public Speaking, SharePoint, Cpr Certified, Visio, Teamwork, Management, Research, Event Planning, Time Management, HTML, Health Promotion, Cross Cultural..., Community Building, Nutrition Education, Technical Writing, Cloud Computing, Crisis Management, User Experience Testing, Startup Development, Policy Enforcement, Regulatory Compliance
Education
Villanova University 2012 — 2016
Bachelor of Science (B.S.), Biochemistry
Villa Maria Academy High School 2008 — 2012
Overall GPA 4.1
Harvard University
Macroeconomics, Microeconomics, A+
Carl Zeiss Meditec August 2010 - Present
Salinas Valley Memorial Healthcare System June 2013 - June 2013
Stanford Hospital & Clinics June 2012 - June 2012
AT&T August 2006 - August 2010
Iriver America February 2005 - March 2006
Comcast Cable October 2003 - January 2005
CRE Computer Rentals & A/V Solutions January 2003 - September 2003
Skills
Troubleshooting, Computer Hardware, Customer Service, TCP/IP, DNS, Informatics, EMR, technical support, Bilingual-Spanish, Comptia A+, CIW Database Design..., Technical Support, CompTIA, Network Architecture, Cisco IOS, Software Installation, Medical Devices, VMware, Hardware, Training, Switches, Routers, Network Administration, Hardware Diagnostics, Software Documentation, Management, Networking, Sales, Digital Imaging, DICOM, Medical Imaging, Field Service, Healthcare Information...
Education
Western Governors University 2009 — 2013
Bachelor of Science, Health Informatics
Heald College 2000 — 2003
A.A.S., Computer Technology
Central County Occupational Center 1998 — 2000
Level 1&2 Certificate, Computer Maintenance
International Association of Emergency Managers September 2014 - Present
The Home Depot March 2014 - Present
Comcast Cable March 2011 - May 2013
ADT September 2010 - March 2011
Enterprise Rent-A-Car September 2006 - April 2010
Woodfield Technology Group October 2005 - September 2006
TEKsystems September 2000 - October 2005
BidBuyBuild.com March 2000 - September 2000
ABS Associates January 1999 - April 2000
Motorola March 1997 - December 1998
Skills
New Business Development, Management, Business Analysis, Project Management, Team Leadership, Customer Satisfaction, Account Management, Customer Service, Sales, Leadership, Process Improvement, Telecommunications, Salesforce.com, SDLC, Call Centers, Automotive
Education
Harper College 2014 — 2015
Emergency and Disaster Management
Northeastern Illinois University 1993 — 1998
HSEEP
HSEEP
HSEEP
Comcast Cable November 2013 - Present
Skills
Data Analysis, Research, Organizational..., Performance Management, Public Speaking, Strategic Planning, Change Management, Human Resources, Strategy, Organizational...
Education
Harvard University 2002 — 2008
Ph.D., Molecular Biophysics
University of Maryland Baltimore County 1997 — 2002
B.S., Biochemistry and Molecular Biology
Wuse General Hospital 2014 - Present
Comcast Cable 2011 - May 2014
North Carolina State University January 2010 - December 2010
Lindley Habilitation Services February 2009 - March 2010
Skills
Human Resources, Performance Management, Marketing Communications, Negotiation, Sales, Team Leadership, Training, Recruiting, Employee Benefits, Interviews, Organizational..., Employee Relations, Account Management, Marketing, Coaching, Leadership Development, Customer Service, Public Relations, Team Building, Social Networking, Microsoft Excel, Employee Training, Strategic Planning, Social Media, Time Management, Public Speaking, Research, Internal Communications, Microsoft Word, Event Management, Administrative..., Social Services, Communication, Fundraising, Teamwork, Program Management, Customer Retention, Retail, PowerPoint, Building Relationships, Nonprofits, Hiring, Strategy, Conflict Resolution, Team Management, Employer Branding, Employee Engagement, Talent Acquisition, Counseling Psychology, Psychotherapy
Education
University of Maryland University College 2012 — 2014
Master's degree, Human Resources Development
North Carolina State University 2008 — 2010
Bachelor of Arts (B.A.), Applied Psychology
Harford Community College 2006 — 2008
Associate of Arts (AA), Psychology
Comcast Spotlight June 2013 - Present
Comcast Spotlight December 2011 - June 2013
Comcast Spotlight October 2008 - December 2011
Comcast Spotlight October 2005 - October 2008
Comcast Cable July 2000 - October 2005
Skills
Computer Hardware, Windows Server, Troubleshooting, Network Administration, Active Directory, Computer Repair, Customer Service, Microsoft Operating..., Microsoft Office, BMC Remedy, Disaster Recovery, Account Management, Blackberry Enterprise..., SCCM, Microsoft Exchange, Cable Television, Citrix Metaframe, VMware, Eclipse, Multi Tasking, Problem Solving, Online Advertising, Advertising
Education
Heald College 2002 — 2003
Associate Degree in Science, Networking Technology, Cisco Systems
Heald College 2001 — 2002
Associate Degree in Science, Computer Technology
Comcast Cable August 2008 - May 2010
The Auto Club Group May 1998 - July 2007
Skills
Cpr Certified, Customer Service, Typing
Education
Henry Ford Community College
Associates of Science, Biology
Comcast Cable September 2014 - Present
Terminix November 2006 - October 2014
Graham C Stores June 2004 - October 2006
Finn-Power December 2002 - June 2003
L&J Technologies December 1997 - September 2001
Wards Product Service Center April 1997 - August 1997
Nintendo of America June 1994 - February 1997
Imperial Eastman/Dayco October 1992 - April 1994
Toshiba America October 1986 - June 1992
Skills
field service..., Program Management, Troubleshooting, Training, Training Course..., Product Development, mechanical repair, Manufacturing, Customer Service, Critical Thinking, Team Building, electronics, Customer Relations, Problem Solving, Excel, Testing, Word, Assembly, Microsoft Office, Supervising Staff, Windows, Inventory Management, Electronics, Microsoft Excel, Sales Operations, Microsoft Word, Supervising, Customer Satisfaction, Technical Support, Direct Sales, Project Management
Education
DeVry UniversityElectronics Technology 1976 — 1979
Electronics Technology diploma, Electronics
Harper College
electronics technology, Business /Management
Comcast Cable June 2007 - Present
SynerTel May 2006 - June 2007
Skills
Wireless Networking, Troubleshooting, Digital Cable, People Skills, Learning Quickly, Highly motivated..., Adaptability, Ownership, Organization, Cabling, knowledge in fiber..., network fundamentals, cable technology
Education
Heald College-San Francisco 2004 — 2006
Associate's degree, Information Technology with an emphasis in fiber optics
Comcast Cable October 2013 - Present
All Weather, Inc. April 2011 - June 2013
Sam's Club December 2007 - April 2011
Western Placer Unified School District May 2010 - September 2010
ITC Service Group, Inc. February 2007 - August 2008
Sprint February 2001 - January 2007
US Air Force July 1997 - October 2000
Skills
Active Directory, Computer Hardware, Switches, MS Project, Visio, Networking, Troubleshooting, TCP/IP, Testing, Windows Server, Project Management, Linux, Routers, Security, Software Installation, Fiber Optics, Operating Systems, Routing
Education
Heald College 2009 — 2010
AAS, Information Technology with Network Security
University of Phoenix 2004 — 2006
Bachelor, Information Technology
Excelcycle August 2010 - Present
Comcast Cable March 2010 - June 2010
OTR consolidated marketing (Ski Pro) October 2008 - December 2009
Brickyard Bikes Boards and Skis September 2008 - November 2009
Eschelon / Integra Telecom, Inc November 2007 - June 2008
Integra Telecom March 2006 - June 2008
Get Your Gear Outfitters April 2004 - March 2006
Education
Hennepin Technical College 2010 — 2011
Residential building technologies, Construction
Chaska High School 2004 — 2005
highschool
Normandale Community College
Universal Chulo LLC March 2015 - Present
LARK Management, LLC December 2013 - September 2014
LIDS Sports Group November 2012 - December 2013
Ron Morgan Properties September 2010 - November 2012
Metro PCS Inc August 2008 - September 2010
TeleTech August 2006 - August 2008
Comcast Cable August 2003 - August 2006
Skills
Notary Public, Real Estate, Lease Administration, Marketing, Sales Management, Procurement, Call Centers, Professional Services, Bilingual-English/Spanis..., Graphic Design, Customer Acquisition, Quality Assurance, Attrition, Yardi, Selling, Ramp-up, Retail, Operating Budgets, New Hire Training, Operations Management, Service Level Agreements, Social Media Marketing, Foster Care, Product Marketing, Customer Service, Management, Sales, Team Building, Microsoft Office, Psychology, Public Speaking, Community Outreach, Training, Coaching, Analysis, CRM, Nonprofits
Education
University of Phoenix 2011 — 2015
Bachelors of Science, Business Administration, Management and Operations
Heald College 2005 — 2007
Associate's degree, Business Administration and Management, General
Self-employed January 2013 - Present
Comcast Cable June 2011 - July 2012
Marketsource June 2007 - June 2011
Skills
Direct Sales, Sales Presentations, Hands-on Training, Technical Training, Sales Process, Merchandising, Visual Merchandising, Consumer Electronics, Electronics, Auditing, Automotive, Customer Service
Education
Heald College-Stockton 2005 — 2007
Associate of Arts and Sciences (AAS), Information Technology
San Joaquin Delta College 1995 — 1997
Computer Science
Fidelity National Home Warranty April 2013 - Present
Comcast Cable April 2008 - May 2010
24 Hour Fitness 2007 - 2008
Macy's 2006 - 2007
Quiznos 2004 - 2004
Skills
Customer Service, Microsoft Excel, Microsoft Office, Data Entry, Microsoft Word, PowerPoint, Outlook, Customer Satisfaction, Sales, Teamwork, Time Management, Call Center, Inventory Management, Access, Team Leadership, Leadership, 10 Key, Management, Retail, Team Building, Telecommunications, Training
Education
Heald College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Entrepreneurship/Entrepreneurial Studies
Republic Services September 2015 - Present
LOOKING FOR FULL TIME WORK August 2014 - Present
Comcast Cable June 2013 - October 2013
Comcast March 2009 - November 2012
AT&T December 2007 - January 2009
Comcast March 2007 - December 2007
Comcast June 2006 - March 2007
Sprint/Nextel August 2005 - May 2006
AT&TCommunications Tech March 1999 - June 2005
Skills
Provisioning, T1, Telecommunications, VoIP, Call Center, Wireless, IP, Telephony, Broadband, Troubleshooting, Computer Network..., WAN, Switches, Software Installation, TCP/IP, Fiber Optics, Wireless Networking, Hardware, Routers, Technical Support, LAN-WAN, Networking, Cabling, Voice Mail, Optical Fiber, Creative Solutions, Network Design, Avaya, Cable Modems, BMC Remedy, Cable Television, System Deployment, Testing, DSL, Unified Communications, Call Centers, Data Center, IVR, DOCSIS, Help Desk Support, Customer Satisfaction
Education
Heald College 1996 — 1998
Associates of Applied Science, Electronics Technology
Environment One Corporation September 2001 - Present
Burlington Free Press (Gannett Co., Inc.) 1994 - 1998
Comcast Cable 1989 - 1994
Skills
Lead Generation, Marketing Communications, Marketing, New Business Development, Advertising, Sales, Strategic Planning, Human Resources, Sales Management, Product Development, Trade Shows, Project Management, Direct Marketing, Email Marketing, Product Marketing
Education
Hartwick College
University of Vermont
Ocean Networks Inc. December 2013 - Present
Granger & Associates LLC July 2008 - Present
Golf Clubs Away December 2010 - 2013
FireAnt Marketing Group, LLC September 2010 - 2013
AT&T/BellSouth Entertainment May 1998 - July 2008
UPC-Princes Holdings Ireland 1994 - 1998
M.L. Media Partners (Multivision) 1990 - 1994
Comcast Cable 1986 - 1990
Westinghouse Broadcast & Cable, Inc. 1984 - 1986
Oak Industries, Inc. 1979 - 1984
Skills
Start-ups, Planning, Management Consulting, Contract Negotiations, Strategic Planning, Team Building, Telecommunications, Product Development, Business Strategy, New Business Development, Strategic Partnerships, Product Management, Business Planning, Call Center, Organizational..., Project Planning, Contract Negotiation, B2B, Strategy, Cable Television, Franchise Consulting, Start-up Consulting, Operations Management, Sales Operations, Vendor Management, Negotiation, Call Centers, Management, Executive Management, Leadership, Cross-functional Team..., P&L Management, Competitive Analysis, Mergers & Acquisitions, Consulting, Go-to-market Strategy, Product Marketing, Business Development, CRM, Venture Capital
Education
San Diego State University-California State University
MA, Psychology
San Diego State University-California State University
BA, Psychology
Harvard Business School
Executive Education
World Financial Group (WFG) February 2015 - Present
G&K Services July 2014 - September 2014
Comcast Cable July 2013 - February 2014
Verizon Wireless December 2008 - June 2013
AT&T October 2007 - October 2008
Hilltop Lending Corp November 2005 - March 2007
Skills
B2B, Outside Sales, Sales Prospecting, Financial Recruiting, Leadership Development, Relationship Building, Networking, Customer Retention, Sales, Hunter, Door to Door, Cold Calling, Salesforce.com, Inside Sales, Call Centers, Retail, Sales Management, Direct Sales, Wireless, Cellular Communications, Telecommunications, Managed Services, Customer Experience, Broadband, VoIP, Mobile Devices, Telephony, Unified Communications, Fiber Optics, Wireless Networking, Troubleshooting, LTE, Mobile Technology, Customer Service
Education
University of Phoenix 2003 — 2004
Business, Management, Marketing, and Related Support Services
Heald College-San Francisco 2002 — 2003
Associate's of Applied Science of Electronics, Industrial Electronics Technology/Technician
Follett July 2015 - Present
Multifilm Packaging Corporation June 2015 - July 2015
Best Buy April 2015 - June 2015
Comcast Cable September 2012 - June 2014
Staples October 2013 - November 2013
Radioshack September 2011 - May 2012
Target August 2010 - August 2011
Skills
Customer Satisfaction, Inventory Control, Customer Service, Merchandising, Retail Sales, Sales, Microsoft Word, Retail, Loss Prevention, Visual Merchandising, Store Management, Time Management, Store Operations, Data Entry, Team Leadership, Teamwork, Microsoft Office, Customer Experience
Education
Harper College 2015 — 2015
McHenry County College 2010 — 2011
Psychology
MarketSource Inc. August 2015 - Present
T-Mobile February 2013 - December 2014
Comcast Cable September 2010 - February 2013
T-Mobile October 2008 - September 2010
Comcast Cable July 2006 - October 2008
Education
Heartland Community College 2004 — 2006
Criminal Justice and Corrections
Illinois State University 2003 — 2004
Criminal Justice and Corrections
Waubonsee Community College 2002 — 2003
criminal justice
Comcast Cable April 1993 - Present
Comcast April 1992 - Present
Pacific Gas and Electric Company January 1990 - January 1993
United States Marine Corps 1986 - 1990
Skills
Broadband, Telecommunications, VoIP, Telephony, Fiber Optics, IP, Wireless, Ethernet, T1, Computer Network..., Optical Fiber, Cabling, Call Centers, MPLS, Network Design, Troubleshooting, Switches, Routers, DWDM, DSL, WAN, Cisco Technologies, RF, IPTV, Network Engineering, Testing, Software Installation, Transmission, Cables, DOCSIS, LAN-WAN, VOD, Cable Television, Provisioning, Metro Ethernet, Internet Services, Wireless Networking, HFC, Wiring, Satellite Communications, Cable Modems, QoS, TCP/IP, Networking, Outside Plant, WiFi, Technical Support, Routing, SIP, Coax
Education
Heald College 1985 — 1986
Associate of Arts (A.A.), Accounting
SugarSync October 2009 - Present
AT&T June 2008 - June 2009
Comcast Cable July 2006 - May 2008
Skills
8 years of Technical..., Excellent written and..., Extremely productive in..., Proficient in the use..., Highly productive in..., Self starter with a can..., Product Knowledge, Zendesk, Zuora, Android, Mobile Applications
Education
Heald College-Concord 2000 — 2002
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
FreeWheel April 2015 - Present
nStreams Technologies May 2014 - April 2015
Comcast Cable September 2011 - March 2013
Crescent Solutions August 2009 - December 2010
Cox Communications March 2006 - January 2009
ActiveVideo May 2005 - July 2005
Spirent Communications December 2000 - May 2005
Cisco Systems December 1998 - December 2000
Altera July 1995 - December 1998
IDT - Integrated Device Technology, Inc. May 1988 - July 1995
Skills
VOD, Telecommunications, Video, IPTV, Interactive TV, IP Networking, Project Management, Cisco IOS, RF systems, Semiconductor Industry, Software Quality..., Real Estate, Routing, Billing Systems, System Deployment, Cisco Technologies, Set Top Box, Switches, Ethernet, Wireless, IP, Broadband, MPEG2, SNMP, Troubleshooting, Testing, Routers, MPLS, BGP
Education
Heald College-Hayward 1986 — 1989
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Comcast Cable June 2014 - Present
Comcast Cable May 2005 - June 2014
Skills
Xfinity Home, Leadership, Team Leadership, Cross-functional Team..., Customer Relations, Public Speaking, Strategic Planning, Nonprofits, Program Management, Fundraising, Public Relations, Customer Service, VoIP, Team Building, Customer Satisfaction, Telecommunications
Education
University of Maryland University College 2015 — 2017
Bachelor’s Degree, Business Management, Minor Human Resources Management, 3.91 GPA
Harford Community College 2012 — 2015
Associate of Science (A.S.), Business Administration and Management, General, 3.91 GPA. Summa Cum Laude
Comcast March 2015 - Present
Comcast Cable March 2014 - Present
Comcast July 2012 - March 2014
Comcast Cable January 2012 - July 2012
Comcast Cable July 2010 - January 2012
Comcast Cable August 2008 - July 2010
Comcast Cable September 2006 - August 2008
Klein's Supermarkets September 2001 - September 2006
Skills
Project Management, Operations Management, Strategic Communications, Corporate Communications, Public Speaking, Business Strategy, Business Analysis, Engineering, Cable Management, Cable Networks, MoCA, RF Engineering, Workforce Management, Innovation, Self-driven, Problem Solving, Problem Analysis, Broadband, Cable Television, Cabling, Call Centers, DOCSIS, Fiber Optics, Optical Fiber, Telecommunications, VOD, Vendor Management, VoIP, Cross-functional Team..., IP, Management, Team Leadership, Telephony, Wireless
Education
University of Baltimore 2005 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
Harford Community College 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
Comcast Cable April 2015 - Present
Tribune Media Company December 2013 - April 2015
Comcast Cable May 2010 - December 2013
Northern Illinois Society for Human Resource Management June 2008 - December 2010
Walgreens January 2010 - April 2010
Winergy Drive Systems Corp / Siemens Energy and Automation May 2009 - November 2009
Networking Monkey December 2008 - April 2009
Siemens Building Technologies October 2006 - November 2008
Textura LLC December 2005 - August 2006
ACCO Brands 2004 - 2005
Skills
PMP, Taleo, Talent Acquisition, WebRecruiter, PeopleClick, Brass Ring, Zoom Info, Peopleclick, Talent Management, Onboarding, Recruiting, Employee Relations, Applicant Tracking..., Executive Search, College Recruiting, Human Resources, Interviews, Technical Recruiting, Employee Engagement, Succession Planning, Workforce Planning, Performance Management, Strategy, Leadership, Management, Organizational..., Business Development, Labor Relations, Personnel Management, Training, New Hire Orientations, Change Management, Business Networking, Coaching
Education
Northwestern University 2001 — 2005
BS
Harper College
Ceritifed Nursing Assistant
Ohio University
HBO January 2014 - Present
HBO January 2011 - December 2013
HBO August 2010 - January 2011
HBO 2006 - 2010
HBO 2004 - 2006
HBO 2003 - 2004
HBO 1997 - 2002
Comcast Cable 1995 - 1997
Sprint 1990 - 1995
Outlets Limited Mall 1989 - 1989
Skills
Integrated Marketing, Digital Strategy, Marketing, Leadership, Event Planning, Public Relations, New Media, Training, Television, Contract Negotiation, Broadcast, Account Management, Event Management, Coaching, Budgets, Customer Retention, Sales, Digital Media, Customer Satisfaction, Online Advertising, Editing, Marketing Communications, Call Centers, Human Resources, Customer Service, Sales Management, Marketing Strategy, Project Planning, Team Building, Team Leadership, Social Media, Strategic Planning, Social Media Marketing, Promotions, Project Management, Digital Marketing, Advertising, Strategic Partnerships, Cross-functional Team..., Product Development, P&L Management, Telecommunications, Media Relations, Management, Screenwriting, Brand Management, Direct Marketing
Education
University of Virginia Darden School of Business 2012 — 2013
Namic ELDP Class XII
Keller Graduate School of Management 2000 — 2002
MBA, Marketing
Middle Tennessee State University 1986 — 1990
BS, Communications
Harvard Business School
CTAM U Executive Leadership
BZB Express March 2012 - Present
Comcast Cable September 2008 - April 2010
Skills
Channel Partners, Account Management, Sales Management, Product Marketing, Customer Service, Consumer Electronics, B2B, Sales, Management, Leadership, Product Management, Sales Process, Solution Selling, Direct Sales, Marketing, Social Media Marketing, Sales Presentations, Sales Operations, Fitness Training, Key Account Management, Marketing Strategy, Marketing Management, Online Marketing, SEO, Artistic Abilities, Portrait Painting, Lead Generation, Social Media, Microsoft Office, Technical Writing, YouTube, Blog Marketing, Social Media Blogging, AV, Video Marketing, Digital Signage, Audio Visual Support, Outlook, HootSuite, WordPress, Press Releases, Creative Writing, Publishing
Education
Heald College 2000 — 2001
Associate's degree, Electrical and Electronics Engineering
Milpitas High School 1994 — 1997
Wave Broadband September 2014 - Present
Staley Technologies Inc. April 2013 - September 2014
Comcast Cable January 2008 - July 2011
Comcast Cable May 2006 - January 2008
SureWest Communications May 2003 - May 2006
Skills
Leadership, Communicative Skills, Telephony, Telecommunications..., Training, Computer Repair, Computer-savvy, Networking, Wireless Routers, Router Configuration, Premise Wiring, Wiring Diagrams, Software Solutions, Music, Perfect Attendance, Superior organizational..., Technology, Drums, Optical Fiber, Fiber Optics, Troubleshooting, System Deployment, Testing, Computer Network..., Customer Satisfaction, Routers, Cabling, Computer Hardware, IP, Hardware, Windows 7, Cables, LAN-WAN, Network Engineering, Customer Service, Structured Cabling, Wireless Networking, Cat5, WAN, Switches, Cisco Routers, Hardware Installation, Network Design, T1, Cable Management, Wireless, Telecommunications, Project Management, Technical Support, Software Installation
Education
Heald College-Roseville 2011 — 2013
Associate’s Degree, Network/Security
MasTec Advanced Technologies April 2014 - Present
MasTec Advanced Technologies July 2013 - April 2014
Broadband Telecom Services July 2012 - July 2013
Time Warner Cable January 2012 - July 2012
Primerica November 2010 - January 2012
Comcast Cable April 2009 - April 2010
Staffing Now 2007 - 2008
American Signature, Inc February 1999 - June 2007
TCI Cable June 1998 - February 1999
Kravet Fabrics August 1996 - January 1998
Skills
Mentoring, Customer Service, Call Center, Training, Direct Sales, Troubleshooting, Invoicing, Team Building, Coaching, Time Management, Inventory Management, Employee Training, Employee Relations, Leadership Development, Employee Benefits, Human Resources, Sales, Accounting, Performance Management, Customer Retention, Customer Satisfaction, Team Leadership, Call Centers, Process Scheduler, Retail
Education
Harper College 1996 — 1998
Associates, Business Administration
Chicago Vocational H.S. 1986 — 1990
HS Diploma, General
Self January 2001 - Present
Comcast April 2011 - November 2012
Comcast Cable February 2009 - April 2011
Pella Window & Door Company of California, Inc., Livermore, CA August 2005 - February 2009
Pella Window & Door Company July 1996 - August 2005
Skills
Call Center, Process Improvement, Telecommunications, Budgets, Project Management, Vendor Management, Customer Service, Customer Satisfaction, Access, Visio, Outlook, Team Leadership, Microsoft Excel, Cross-functional Team..., PeopleSoft, Customer Retention, Sales, Microsoft Office, Coaching, Human Resources, Negotiation, Account Management, Insurance, Invoicing, Strategic Planning, Team Building, Call Centers, Sales Management, Salesforce.com, Contract Negotiation, Management, Contract Management
Education
Heald College-Hayward
Business Administration and Management, General, 4.0
Mclean County Orthopedics May 2014 - Present
OSF HealthCare August 2009 - May 2013
Comcast Cable May 2008 - January 2009
Education
Illinois State University 2015 — 2016
Bachelor's Degree, Communication Organization and Leadership
Heartland Community College 2007 — 2012
Associate's Degree, Fine/Studio Arts, General
Geek Squad July 2014 - Present
Best Buy June 2013 - July 2014
Comcast Cable June 2011 - June 2013
Target November 2010 - March 2011
Canterbury Park 2011 - 2011
Valleyfair Family Amusement Park September 2006 - November 2008
Skills
Computer Proficiency, Computer Hardware, Web Design, Web Development, Web Hosting, Customer Service
Education
Hennepin Technical College 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Comcast Cable July 2013 - Present
Comcast October 2010 - July 2013
Sprint November 2009 - October 2011
United States Marine Corps February 2005 - February 2011
Skills
Telecommunications, Military, Telephony, Retail Sales, Direct Sales, Customer Service, Customer Retention, Broadband, Call Centers
Education
Hawaii Pacific University 2003 — 2009
Bachelor of Applied Science (B.A.Sc.), Political Science and Government, 3.87 GPA
Hawaii Pacific University
Master of Arts (M.A.), Organizational Change, Still Attending
Advanced Cable Inc May 2013 - Present
Zagorski Telecommunications Enterprises March 2011 - Present
Comcast Cable May 2014 - September 2014
Southern Communications Resources January 2009 - March 2011
Southern Phone Company April 2008 - December 2008
Mediacom Communications June 1997 - March 2008
Tele Media Company January 1988 - June 1997
Outer Banks Cablevision September 1983 - January 1988
Skills
Salesforce.com, B2B, Cross-functional Team..., Start-ups, Online Marketing, Business Development, Telecommunications, Business Planning, New Business Development, Sales Management, Negotiation, Integrated Marketing, Sales, Account Management, Contract Negotiation, Product Marketing, Strategy, Product Management, Advertising, Marketing, Business Strategy, Operations Management, Market Research, Executive Management, Vendor Management, Direct Sales, Online Advertising, Strategic Planning, Team Leadership, Direct Marketing, Marketing Strategy, Social Media Marketing, Budgets, Competitive Analysis, Marketing Communications, Analytics, Team Building, Mobile Devices, Digital Marketing, Leadership, Lead Generation, Digital Media, Forecasting, Strategic Partnerships, P&L Management, Management, Project Management, Call Center, Mobile Marketing, Product Development
Education
Harvard Business School 2003 — 2003
Executive School and Professional Training, Business Management
State University of New York College at Brockport 1977 — 1981
BA, Business Administration
Comcast Cable May 2014 - Present
BH Design & Web January 2012 - Present
JWDA, Inc. September 2013 - May 2014
The Home Depot May 2011 - March 2013
Best Buy September 2010 - April 2011
Comcast January 2010 - September 2010
Skills
Illustrator, Photoshop, Graphic Design, CSS, Microsoft Office, Flash, Customer Service, HTML, Adobe Acrobat, InDesign, Dreamweaver, Adobe Creative Suite, PowerPoint, SEO, Web Design, Outlook, Microsoft Word, Microsoft Excel, Logo Design, Advertising, Layout, Sales, Mac, Digital Photography, WordPress, Illustration, Photography, Typography, XHTML
Education
Hennepin Technical College 2010 — 2013
AAS, Graphic Design
Hennepin Technical College 2010 — 2012
Associates, Graphic Design with Web Emphasis
Comcast January 2015 - Present
Uni-Select Inc. May 2012 - January 2015
Comcast Communications, Inc. June 2010 - July 2011
Comcast Communications, Inc. September 2002 - June 2010
Comcast Cable June 2009 - December 2009
Almacy & Moats, CPAs 1997 - 2002
United States Postal Service 1995 - 1997
Skills
Workforce Management, Bookkeeping, Forecasting, Payroll, Call Center, Process Improvement, Telecommunications, Access, Customer Service, Business Analysis, Data Analysis, Team Leadership, Project Management, Change Management, Microsoft Excel, Vendor Management, Customer Satisfaction, Management, Call Centers, Human Resources, Analysis, Account Management, Training, Time Management, Performance Management, Project Planning, Leadership, Customer Experience, Team Building, Budgets, Customer Retention, Software Documentation, Troubleshooting, Cross-functional Team..., Accounts Receivable, Marketing, Operations Management
Education
Harford Community College 2009 — 2013
Business Management, Business
Comcast Cable September 2003 - Present
Prayer Shawl Ministry 1997 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Call Center, Microsoft Word, Public Speaking, Telecommunications, Customer Retention, Social Media, Customer Experience, Outlook, Call Centers
Education
Hartford Seminary 1997 — 1998
Women's Leadership Institute, Feminist Theology
Nortek Engineering Services May 2010 - February 2012
Comcast Cable 2008 - July 2010
Time Warner Cable July 2004 - May 2008
Skills
Telecommunications
Education
Haslam College of Business at the University of Tennessee 1975 — 1979
Comcast Cable April 2009 - Present
Comcast Cable July 2007 - April 2009
Mobile Modular Express June 2006 - July 2007
Ernst Electric July 2003 - May 2006
Skills
Telecommunications, Analysis, Business Analysis, Data Analysis, Call Centers, Database Design, Database Administration, Web Application Design, Microsoft SQL Server, Oracle, Teradata, Customer Service, Customer Service..., C#, Data Mining, Data Modeling, Relational Databases, MySQL, Information Technology, Information Security
Education
Harford Community College 2003 — 2006
Electricity
Harford Technical High School 2000 — 2003
High School, Electricity
Entertainment Benefits Group December 2009 - Present
Credit Acceptance May 2009 - December 2009
Credit Acceptance May 2007 - April 2009
Capital H Group April 2005 - May 2007
DTE Energy April 2005 - May 2007
Carhartt, Inc. March 2002 - February 2005
Comcast Cable April 2000 - February 2002
Ticketmaster September 1997 - February 2002
Ticketmaster 1997 - 2000
Skills
Technical Recruiting, Hiring, Interviewing, Benefits, Job Descriptions, Talent Acquisition, Onboarding, Applicant Tracking..., College Recruiting, Talent Management, Performance Management, Employee Relations, Full-cycle Recruiting, Recruitment/Retention, HRIS, HR Strategy, Sourcing, Benefits Administration, Employee Engagement, HR Policies, Resume Writing, Coaching, PeopleSoft, Performance Appraisal, Team Building, New Hire Orientation, Orientation, Offer Letters, Professional Staffing, FMLA, Policy, Job Fairs, Recruiting, Human Resources, Internet Recruiting, Behavioral Interviewing, Training, Screening, Screening Resumes, Employee Training, Employee Recognition, Interviews, New Hire Orientations, Employee Benefits, Management, Personnel Management, Temporary Placement, SDLC
Education
Dale Carnegie 2008 — 2010
Edsel Ford High School 1969 — 1969
Henry Ford Community College
Comcast Business June 2012 - Present
Comcast May 2010 - March 2011
Comcast Cable August 2008 - January 2010
Comcast Cable December 2006 - August 2008
Consulting September 2001 - December 2006
ADC September 2000 - September 2001
MediaOne May 1998 - September 2000
MIDCOM Long Distance Services October 1997 - May 1998
Sprint PCS March 1996 - October 1997
Ameritech Cellular June 1992 - March 1996
Skills
Facilitators, Presentations, Analysis, Projects, Inter-personal, Visio, Telecommunications, Cross-functional Team..., Product Management, Wireless, Vendor Management, VoIP, Program Management, Project Management, Data Center, Ethernet, Switches, Network Engineering, Network Design, Strategy, Networking, Leadership, Telephony, Disaster Recovery, System Deployment, Management, Computer Network..., Software Documentation, Broadband, Process Improvement, Integration
Education
University of Notre Dame - Mendoza College of Business
Project Management
Harvard Business School
non-degree program, Enhancing Executive Influence
Yale University
non-degree program, The Visual Display of Quantitative Information
University of Michigan
non-degree program, Finance for the Non-Financial Manager
Ciena
Cray Supercomputer
System Administration
Lucent
Nortel
Florida Power and Light
Quality
US Army Reserves January 2013 - Present
Integrity Process Serving August 2011 - Present
NCCT Inc November 2008 - May 2011
Comcast Cable 2006 - September 2008
Comcast 2004 - 2006
AT&T Local June 1999 - December 2004
AT&T 1989 - 1994
Skills
Service Operations, Integration, Product Management, Business Analysis, Business Process..., Customer Satisfaction, PMI, Team Leadership, Project Planning, Product Launch, Project Management, Project Delivery, Logistics Management, Leadership, Microsoft Office, New Business Development, Problem Solving, Customer Service, Training, VoIP, Wireless, Strategic Planning, Account Management, Performance Management, MS Project, Outsourcing, Business Process, Management, IPTV, Change Management, Business Intelligence, Customer Experience, Workforce Management, SDLC, VOD, Telephony, Operations Management, IVR, Team Building, Quality Assurance, Broadband, Forecasting, Project Portfolio..., Contract Negotiation, Analysis, Software Documentation
Education
University of Phoenix 2000 — 2002
MBA, Business Administration and Management, General
Steven's Institute of Technology 2000 — 2001
Master Certificate, Project Management
University of Tennessee-Knoxville - College of Business Administration 1988 — 1992
BS, Finance
Cyber Switching May 2014 - Present
CH Reynolds March 2014 - Present
Comcast Cable 2008 - March 2014
Cyber Switching, Inc. December 1999 - 2005
Skills
Telecommunications, Troubleshooting, Routers, Technical Support, TCP/IP, Cabling, Ethernet, WAN, LAN-WAN, Provisioning, Routing, Computer Hardware, Team Leadership, Data Center, Project Management, Hardware, Process Improvement, Cross-functional Team...
Education
Heald College 1998 — 1999
AS, Electronics/computer science
PCNation October 2008 - Present
Spherion March 2006 - September 2008
Comcast Cable September 2005 - April 2006
Skills
Process Improvement, Sales, Account Management, Customer Service, Microsoft Excel, Management, Project Management, Microsoft Word, Outlook, Marketing, Sales Management, Inventory Management, Direct Sales
Education
Harper College 2000 — 2002
Business, Management, Marketing, and Related Support Services
Buffalo Grove High School 1996 — 2000
Business, Management, Marketing, and Related Support Services
Primeritus Financial Services, Inc September 2014 - Present
Benefit Communications Inc. August 2013 - September 2014
Comcast Cable June 2009 - August 2013
eMonkey, LLC October 2006 - June 2009
Shelby County Trustee's Office July 2000 - June 2009
Skills
Access, Management, Call Centers, Forecasting, Leadership, Operations Management, Account Management, Customer Satisfaction, Team Building, Training, Customer Service, Process Improvement
Education
University of Tennessee-Knoxville - College of Business Administration 1993 — 1997
Bachelor of Business Administration (BBA), Business Administration and Management, General
Wayfair May 2015 - Present
HubSpot July 2014 - March 2015
Sala USA June 2013 - March 2015
HubSpot October 2013 - June 2014
Comcast Cable April 2012 - June 2013
Comcast Cable November 2009 - April 2012
Comcast Cable September 2006 - November 2009
Comcast Cable August 2005 - September 2006
Comcast Cable December 1999 - July 2005
Preservation Dallas March 1999 - August 1999
Skills
Product Management, Strategy, Broadband, Strategic Planning, Integration, Leadership, Business Strategy, Product Development, Telecommunications, Recruiting, VoIP, Team Building, Cross-functional Team..., Project Management, Strategic Partnerships, Communication, Metrics, Change Management, Operations Management, Training, Business Process..., Networking, Customer Experience, Customer Satisfaction, IP, Vendor Management, Call Centers, Testing, Wireless, E-commerce, Team Leadership, Management, Start-ups, Mobile Devices, CRM, Customer Retention, Analytics, Product Marketing, Competitive Analysis, Solution Selling, Direct Sales, Process Improvement, SaaS, P&L Management, Marketing, Enterprise Software
Education
Harvard Law School
Doctor of Law (J.D.), cum laude
Harvard University
A.B., History & Literature, magna cum laude
University of Oxford
M. St., Modern History
PTS Staffing Solutions March 2014 - January 2015
Mistras Group, Inc. December 2011 - November 2013
The Staffing Solutions Group June 2012 - December 2012
Bolt Staffing Service September 2011 - November 2011
Bolt Staffing Service November 2010 - April 2011
Dynamic Office & Accounting Solutions August 2009 - April 2010
The Staffing Solutions Group May 2008 - January 2009
Comcast Cable May 2007 - April 2008
San Francisco State University March 2006 - November 2006
SBC 2004 - 2006
Skills
Microsoft Office, Telecommunications, Cross-functional Team..., Word, Excel, access, sharepoint, SAP, Event Planning, Event Marketing, Administrative Support, Sales Support, Sales Process, Interviewing, Screening, Presenter, Client Relationship..., Organizing, Sales Recruitment, HR Solutions, Resource Efficiency, Computer Literate, Team Oriented, full cycle recruiting, Confidentiality, Database Administration, Strong Interpersonal..., Project Management, Time Management, Contract Recruitment, Presentations, recruiting, Recruiting, Access, Microsoft Excel, Microsoft Word, HRIS, Telephone Skills, Team-oriented, Talent Management, Team Leadership, PeopleSoft, Human Resources, Interviews, Team Building, PowerPoint, Sourcing, Talent Acquisition, Applicant Tracking..., Employee Relations
Education
Heald College 1993 — 1995
Associate in Applied Science Degree, Computer Applications
Mattel, Inc. January 2015 - Present
Comcast Cable May 2010 - January 2015
NW Sign Industries February 2009 - March 2010
ImagePoint June 2005 - October 2008
Skills
Project Management, Project Planning, Process Improvement, Account Management, Team Building, Contract Negotiation, Strategic Planning, Budgets, Contract Management, Customer Service, Negotiation, Microsoft Excel, Microsoft Office, Business Development, New Business Development, Process Scheduler, Sales, Marketing, Forecasting, Sales Management, Leadership, Cross-functional Team..., Call Centers
Education
University of Tennessee-Knoxville - College of Business Administration 2011 — 2012
MBA, Business
Haslam College of Business at the University of Tennessee 2001 — 2004
BS, Finance and Management
National Field Representatives July 2013 - Present
Comcast Cable August 2011 - March 2013
Eagle Printing and Publishing December 2010 - August 2011
Yankee Barn Homes November 2002 - July 2010
Otterbrook Center September 1999 - May 2000
Skills
Adolescents, Therapists, Social Networking, Social Media Marketing, Social Media, Sales Management, B2B, inside sales, Marketing Strategy, Online Marketing, Salesforce.com, Direct Sales, Customer Service
Education
Hartwick College 1984 — 1988
BA, Psychology, Philosophy
Hartwick College 1984 — 1988
Bachelor of Arts (BA), Psychology and Philosophy
Silver Lake Sumeru June 2008 - Present
Lehman Brothers May 2006 - June 2008
Comcast Cable April 2005 - May 2006
KTEH Silicon Valley Public Television March 2002 - April 2005
Nelson Staffing Solutions November 1998 - March 2002
Skills
Private Equity, Travel Arrangements, Investment Banking, Human Resources, Due Diligence, Executive Support, Calendaring, Venture Capital, Valuation, Mergers & Acquisitions, PowerPoint, Corporate Development, Corporate Finance
Education
Heald College 1996 — 1998
Associate's Degree, Business Administration
Comcast Cable September 2012 - Present
Comcast Cable January 2011 - November 2012
Comcast Cable January 2009 - September 2011
Comcast Cable December 2007 - January 2009
Comcast Cable October 2004 - December 2007
Comcast Cable December 2003 - October 2004
Skills
Telecommunications, Customer Experience, Customer Retention, Customer Satisfaction, Process Improvement, Cross-functional Team..., Customer Service, Coaching, eWFM, Avaya IP Agent, Microsoft Excel, Microsoft Access, Call Center, Analytics, Data Analysis, Trend Analysis, Access, Management, Training, Call Centers, Broadband, IVR, Sales, Avaya, Team Building, Telephony, Third Party Applications, Time Management, Provisioning, Supervision, Leadership, Analysis, Networking, Customer Support, Direct Sales, Team Leadership, Troubleshooting, Workforce Management, Sales Operations, Invoicing, Vendor Management, Technical Support, VoIP, Performance Management, Sales Management, Salesforce.com, Forecasting, Call Center Development, Escalation, Account Management
Education
Heald College 2000 — 2002
Heald Institute of Technology
Associates Degree, Computer Technology
Johns Hopkins Hospital March 2012 - August 2013
Comcast Cable November 2003 - April 2008
Pagenet 1998 - 2001
US Filter 1988 - 1998
Education
Harford Community College 2008 — 2011
Associate of Science (AS), Nursing, 3.5
University of Baltimore 1982 — 1984
BS, Business
Towson University 1980 — 1982
Business
Comcast Cable March 2008 - Present
Education
Heald College 2007 — 2009
Comcast Cable 1997 - Present
TCI May 1995 - June 1997
Viacom Cable September 1994 - April 1995
Skills
VoIP, Network Design, Network Engineering, Computer Network..., Telecommunications, Routers, Cisco Technologies, Broadband, Telephony, IP, Wireless, Fiber Optics, Troubleshooting, OSPF, Switches, Network Administration, Data Center, Ethernet, VOD, Technical Support, Frame Relay, WAN, Call Centers
Education
Heald College 1989 — 1991
Associate of Science (A.S.), Electronics
Antioch High School 1984 — 1987
Severson & Werson August 2011 - Present
Gordon & Rees LLP October 2010 - July 2011
Severson & Werson 2007 - 2009
Comcast Cable 2004 - 2007
Severson & Werson 2000 - 2004
Anderson Galloway & Lucchese 1998 - 2000
Skills
Civil Litigation, Product Liability, Litigation Support, Westlaw, Legal Research, Legal Assistance, Legal Writing, Litigation, Intellectual Property, Pleadings, Personal Injury, Document Review, Commercial Litigation, Corporate Law, Class Actions, Trials
Education
Heald College 1994 — 1996
Legal Office Administration
MGM Resorts International January 2015 - Present
Helix Electric July 2014 - January 2015
CPI Card Group November 2010 - June 2014
ZipRealty June 2008 - June 2010
Woodside Homes July 2005 - January 2008
Comcast Cable April 2003 - July 2005
Skills
Software Installation, Active Directory, Hardware, Networking, Troubleshooting, Technical Support, Network Administration, Help Desk Support, Routers, Firewalls, Switches, Management, Printers, Customer Service, Security, Lotus Notes, Sales, Computer Hardware, Information Technology, Project Management, Blackberry, System Administration, Teamwork, Servers, VPN, Laptops, Microsoft Office, Windows 7, Team Building, WAN
Education
University of Phoenix - Online 2010 — 2015
BS Degree; Will receive, Computer Science
Heald College 1999 — 2001
AA, Computer Technology
Arkansas Public Service Commission May 2009 - May 2013
Alltel Wireless June 2006 - May 2009
Alltel 1999 - 2009
Alltel June 2003 - July 2006
Comcast Cable 1996 - 1999
Skills
Cellular Communications, Wireless, Computer Hardware, Telecommunications, IP, VoIP, Process Improvement, Project Management, Product Management, Call Centers, Team Leadership, Strategic Planning
Education
Hendrix College 1989 — 1993
BA, Theatre and Political Science
Comcast Cable February 2014 - Present
BI Inc. December 2011 - Present
Tanfield Engineering September 2009 - January 2013
Equipment Parts Wholesale April 2005 - May 2009
US Army August 1997 - August 2005
Rite Aid June 2004 - July 2005
Education
Heald College 2009 — 2011
Associate of Arts (AA), Criminal Justice, 3.5
ACN August 2008 - Present
Comcast Cable 2002 - 2005
North Point Communications 2000 - 2002
Education
Heald College 2000 — 2001
Coachella Valley High School 1990 — 1994
Comcast August 2013 - Present
Comcast Cable October 2004 - August 2013
AT&T Broadband June 1999 - February 2003
Comcast Cable May 1999 - February 2003
Skills
VoIP, Telephony, Telecommunications, Broadband, IP, Routers, Switches, Cisco Technologies, Network Design, Ethernet, Network Engineering, Computer Network..., Troubleshooting, Wireless, MPLS, Cabling, Call Centers, WAN, LAN-WAN, Fiber Optics
Education
University of Phoenix 2003 — 2005
Bachelor, Business
Harper College 1995 — 1999
Associate, Electronics Technology
Comcast Business 2014 - Present
Comcast Cable January 2011 - Present
Comcast Cable April 2000 - Present
AT&T Broadband (Now Comcast) August 2000 - January 2003
AT&T Broadband April 2000 - August 2000
Skills
Troubleshooting, Customer Satisfaction, Training, Telecommunications, Customer Service, Technical Support, Telephony, Call Centers, Management, Broadband, Leadership, Customer Experience, Microsoft Office, Time Management, Outlook, CSG, Amdocs, BMC Remedy Ticketing..., BMC Remedy AR System
Education
Harper College 1999 — 2002
Computers in Business Management, Accounting, Business Management and Computers
Harper College
Associates, Micro Computer in Business Management
KellyOCG December 2013 - Present
Wolters Kluwer January 2012 - November 2013
Criner Associates June 2006 - December 2011
Comcast Cable January 2004 - May 2006
Accenture January 1996 - September 2003
Skills
Applicant Tracking..., Leadership, Onboarding, Recruiting, Sourcing, Strategy, Marketing, Interviews, PeopleSoft, Temporary Placement, Hiring, Deferred Compensation, Personnel Management, Executive Search, Cross-functional Team..., Networking, Temporary Staffing, Business Development, Employee Relations, Management, Human Resources, Program Management, Consulting, Training, Process Improvement, Internet Recruiting, Technical Recruiting, Talent Acquisition, Talent Management, Contract Recruitment, Screening Resumes, College Recruiting, Screening, Taleo, Benefits Negotiation, Employer Branding, RPO, Staffing Services, HR Consulting, Workforce Planning, Recruitment Advertising, Performance Management, Employee Engagement, Behavioral Interviewing, Building Relationships, HRIS
Education
Harper College 1990 — 1994
Comcast Cable June 2000 - Present
Dundee Township Park District August 2013 - 2013
Comcast 2000 - 2013
Rolling Meadows Park District 2003 - 2006
Skills
Coaching, Training, Team Building, Workforce Management, Employee Relations, Customer Service, Human Resources, Performance Management, Recruiting, Process Improvement, Organizational..., Customer Retention, Time Management, Leadership
Education
Harper College
Northern Illinois University
Comcast Cable March 2013 - Present
Comcast April 2012 - March 2013
Skills
Microsoft Office, Customer Service, Cable Modems, Team Leadership, Outlook, HTML, Leadership, Telephony, Training, Troubleshooting
Education
Heald College-Stockton 2000 — 2003
Associate of Arts and Sciences (AAS), Computer/Information Technology Administration and Management
DigiTec Office Solutions October 2014 - Present
Comcast Cable May 2011 - August 2014
Skills
Sales Presentations, Salesforce.com, Direct Sales, Telecommunications, Customer Experience, Lead Generation, Call Centers, Managed Services, Telephony, Cold Calling, Customer Retention, Customer Satisfaction, Solution Selling, Customer Service, Team Building, Team Leadership
Education
Henderson State University 2000 — 2005
BBA, Human Resources
Henderson State University 2000 — 2005
Business Administration and Management, General
Comcast Cable July 2012 - Present
Sprint by Wireless Lifestyle June 2011 - July 2012
Instant Communication, Inc. July 2001 - June 2011
Flickerville Realty January 2007 - December 2008
MLS Realty January 2005 - December 2006
Skills
Microsoft Office, Change Management, A+ Certified, Web Design, CompTIA Network+..., Purchasing, Telecommunications, Wireless, Management, Sales, CRM, Direct Sales, Troubleshooting, Customer Satisfaction, Customer Service, Account Management, Technical Support, Sales Management, Networking, CompTIA A, Team Building
Education
Harper College 1998 — 2002
Associates in Arts
Comcast Cable 2011 - Present
U Save Autos January 2005 - March 2010
Mitsubishi 2008 - 2009
Ed Murphy Volkswagen September 2007 - September 2008
Village of Schaumburg March 2002 - February 2005
Radisson Hotel Arlington Heights March 1999 - March 2002
Chicago Marriott O'Hare September 1993 - September 1997
Education
Harper College 2010 — 2013
Stuker Sales Training 2005 — 2006
Certificate of Completion, Sales Training/Techniques
Echols School of Hospitality 1987 — 1988
Certificate of Completion, Hotel & Restaurant Management
Comcast Cable August 2006 - Present
Staples June 2008 - June 2009
Circuit City July 2005 - June 2006
Skills
Telephony, Broadband, Wireless, Telecommunications, Cabling, Cable Television, Cable Broadband, Cable Modems, Digital Cable, QAM
Education
Harper College 2005 — 2006
Comcast Cable November 2014 - Present
MasTec Advanced Technologies February 2014 - October 2014
FUJIFILM Dimatix, Inc. July 2013 - January 2014
TEKsystems April 2013 - July 2013
DIRECTV September 2011 - April 2013
Bell Electrical Supply November 2010 - May 2011
Comcast Cable March 2007 - October 2010
Skills
Visio, Microsoft Office, Technical Support, Salesforce.com, HTML, Windows, Computer Hardware, Troubleshooting, Networking, Windows Server, System Administration, Telecommunications, Cabling, Customer Service, Telephony, Project Management, Help Desk Support, VoIP, Data Center, VPN, Team Leadership, Software Documentation, Linux
Education
Devry University 2010 — 2014
B.S, Technical Management
Heald College 2000 — 2002
A.A.S, Computer Technology
Comcast Cable January 2014 - Present
Comcast Cable January 2012 - December 2013
Comcast Cable April 2011 - January 2012
Comcast Cable May 2009 - April 2011
Comcast Cable June 2007 - May 2009
Comcast Cable September 2006 - June 2007
Comcast Cable March 2003 - September 2006
Adelphia Communications Corp May 2002 - February 2003
@Home Solutions/Excite@Home October 1999 - February 2002
Cox Communications 1993 - 1996
Skills
Telecommunications, Leadership, Management, Cross-functional Team..., Team Building, Broadband, Strategic Partnerships, Call Centers, VoIP, Wireless, Forecasting, Product Development, Contract Negotiation, Ethernet, Sales Operations, Marketing, Budgets, Training, Salesforce.com, Multi-channel Retail, Performance Management, DOCSIS, MPLS, Solution Selling, Customer Retention, Fiber Optics, Account Management, Change Management, Customer Experience, T1, Operations Management, P&L Management, Strategy, Managed Services, Workforce Management, IP, Technical Operations, Cabling, Product Marketing, Direct Sales
Education
Harvard University 2014 — 2014
CTAM Executive Leadership Program, Organizational Leadership and Business
Dartmouth College - The Tuck School of Business at Dartmouth 2013 — 2013
SCTE Executive Leadership Program, Business Administration and Management, General
University of Connecticut
Bachelor of Arts, Marketing and Communications
Murphy, McKay & Associates, Inc. December 2013 - Present
Sears Home Improvement Products March 2014 - Present
Comcast Cable October 2007 - November 2012
KonicaMinolta Business Solutions July 2006 - August 2007
Radio Shack Corporation September 2005 - January 2006
SBC Advanced Solutions Incorporated July 2000 - August 2005
Skills
Troubleshooting, Switches, Telecommunications, Technical Support, Telephony Switch..., Remedy TTS,Tier 1,DSL..., Routers, Databases, VoIP, Telephony, IP, Wireless, T1, Ethernet, Call Centers, LAN-WAN, Cabling, Provisioning, Networking, Computer Network..., Broadband, TCP/IP, Voice Mail, WAN, Wireless Networking, Escalation, DOCSIS, Fiber Optics, Routing, MS Excel,MS Word,, Sales,, Customer Service
Education
Heald College 1998 — 2000
Associate of Applied Science (AAS), Computer Technology
Moscow Technical College 1987 — 1991
Associate of Science (A.S.), Mechanical Technology
Wave Broadband April 2015 - Present
MyWireless AT&T July 2014 - April 2015
Infiniti Of Oakland March 2014 - August 2014
Gateway Consulting Corp July 2013 - June 2014
AT&T Mobility July 2012 - July 2013
Devcon Security March 2011 - April 2012
AT&T March 2008 - May 2010
Comcast Cable January 2006 - June 2008
Skills
Telecommunications, Direct Sales, Sales, Consulting, Customer Service, Technology, Consumer Electronics, Security, Automotive, Hard Work, Excellent suggestive..., Outstanding..., Superior customer..., Exceptional work ethics, Listening, Meeting Sales Goals, Product Knowledge, High Energy Level, People Skills, Dependability, General Math Skills, Market Knowledge, Client Relations, Vendor Relationship..., Management Proficiency
Education
Heald Business College 1996 — 1998
Certificate, Accounting, 3.0
Heald College-San Francisco 1996 — 1998
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services, 3.0
Comcast Cable September 2014 - Present
Skills
Microsoft Office, Research, Sales, Training, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Photoshop, Customer Service
Education
University of Central Arkansas 2002 — 2005
Bachelor's Degree, Business Administration and Management, General
Hendrix College 2001 — 2002
Business Administration and Management, General
Comcast Cable 2006 - 2010
Education
Heald College 2010 — 2011
Invoip June 2011 - Present
Comcast Cable July 2008 - June 2011
Comcast Cable Company May 2006 - August 2008
Comcast Cable Company April 2005 - May 2006
Control Room Technologies May 2004 - December 2004
Student Network Services - Michigan State University August 2000 - May 2004
Consulting Services - Michigan State University April 2002 - August 2003
Genesee Tool And Engineering July 1999 - August 2000
Education
Henry Ford Community College 2010 — 2011
Cisco Network Systems Academy, CCNA prep
Michigan State University 2000 — 2004
Bachelors, Telecommunication; Information Technology; Business Management.Technical
Mott Community College
Computer Science
Layer3 TV October 2013 - Present
Genovation Capital July 2008 - Present
Comcast Cable 2003 - 2008
ATT Broadband 2001 - 2003
Education
Harvard Business School
Salem Communications August 2011 - Present
Salem Communications August 2011 - Present
AMC Randhurst 12 March 2011 - Present
Blue Duck Productions January 2010 - Present
Blue Duck Productions January 2010 - Present
Aerotek June 2010 - March 2011
Aerotek June 2010 - March 2011
Intuit Online Payroll December 2010 - January 2011
Comcast Cable June 2010 - December 2010
Skills
Adobe Audition, Data Entry, Marketing, Customer Service
Education
Illinois Center for Broadcasting 2006 — 2007
Associate Degree, Broadcasting
Harper College 2003 — 2006
Systems Services of America February 2013 - Present
Comcast Cable October 2003 - November 2010
Gilfix & La Poll Associates July 2000 - November 2001
Skills
Billing Systems, Cold Calling, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Troubleshooting, Broadband, Workforce Management, Telephony, Technical Support, Telecommunications, Customer Service, Cabling, Avaya, VoIP, Customer Support, Data Entry, Sales, Telephone Skills, Computer Hardware, Cable Modems, Escalation, Outlook, Cable Television, Help Desk Support, Team Building, Account Management, Invoicing, Microsoft Office, Microsoft Excel, Access, 10 Key
Education
Heald College 1997 — 1998
AA, Legal Administration
Comcast Cable April 2014 - Present
Comcast Business Class September 2012 - April 2014
Stanley Steemer November 2008 - April 2011
Skills
Call Center, Customer Service, Payroll, Sales Management, Time Management, Microsoft Office, Teamwork, Sales, Direct Sales, Process Scheduler, Leadership, Training, Team Leadership, Customer Satisfaction, Customer Experience, Call Centers
Education
Roosevelt University 2011 — 2012
Bachelor's degree, Administrative Studies
Harper College 2005 — 2011
Associate's degree, Applied Science
AT&T 2012 - Present
Fireside Bank March 2010 - April 2012
Fireside Bank March 2007 - March 2010
Pearson VUE May 2006 - July 2006
Comcast Cable December 2003 - December 2005
Comcast Cable March 2001 - December 2003
Northpoint October 2000 - December 2000
Fujitsu Network March 1999 - December 2000
Skills
Call Center, Collections, Customer Service, Billing Systems, Sales, Management, Staff Supervision, Team Leadership, Training, Computers, Oral & Written..., Field Installation, Call Quality, Avaya, Goal Oriented, Crystal Reports, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Excess, New Hire Orientations, Credit Analysis, Data Analysis, Skip Tracing, FDCPA, Quality Assurance, Call Centers, Credit, Payroll, Microsoft Office, Customer Satisfaction
Education
Heald College-Hayward 1998 — 2000
Associate's degree, Computer Science
tennyson high school 1987 — 1991
Heald College School of Technology
A.A.S, Computer Technology
Kellogg Company September 2013 - Present
Comcast Cable March 2013 - August 2013
Aunt Millie's Bakeries 2003 - 2012
PepsiCo - Frito Lay August 1996 - March 2002
Skills
Sales, Customer Service, Team Leadership, SAP, Food, Inventory Management, Shopper Marketing, Cold Calling, Purchasing, Microsoft Excel, Microsoft Office, Food Industry
Education
Indiana Wesleyan University 2013 — 2017
Information Technology
Harrison College-Indianapolis 2012 — 2012
Information Technology
Luxury Limousine 2013 - Present
Comcast Cable 1997 - Present
Insurance Marketing 1980 - 1982
Education
Harper College 1980 — 1982
Paralegal
Yang Handyman May 2008 - Present
Comcast Cable June 2000 - March 2012
Comcast Cable 2000 - 2012
Skills
knowledge of microsoft...
Education
Hennepin Technical College 2012 — 2013
Industrial m
Comcast Cable 1995 - Present
US Army 1977 - 1995
Skills
Coaching, Social Media, Public Speaking, Team Building, Training, Telecommunications, IP Phones, OS X, Internet Services, Technology Transfer, Digital Video, Telephony, Telecommunications..., Broadcast Television, Cable Modems, Cable Broadband, Power Cables, Wireless, Wireless Networking, Customer Satisfaction, Customer Retention, Teaching Adults, Network Architecture, Business Service..., Internet Telephony, Mobile Telephony, iPhone Support, Quality Control, Network Security
Education
Comcast University
Certified Technical Trainer CT level 5, Comcast Communications Technologies/Digital/Internet
Hawaii Pacific University 1992 — 1995
In progress, Computer Science
Pikes Peak Community College 1984 — 1986
Associate's degree, General Studies, Honors
Comcast Cable 2006 - 2013
McDonald's Corporation May 1999 - May 2004
Skills
Telecommunications, Call Centers, T1, Cabling, Troubleshooting, Customer Experience, Customer Retention, Customer Satisfaction, Technical Support
Education
Heartland Community College 1999 — 2001
Associate of Arts (A.A.)
Illinois State University 1997 — 1999
Comcast Cable December 2014 - Present
Comcast Cable September 2008 - December 2014
Skills
Customer Service, Marketing, Management, Sales, Project Management, Leadership, Advertising, Public Speaking, Microsoft Word, Photoshop, Team Leadership, Telecommunications, Team Building, Training, Digital Media
Education
Harper College
Electrical and Electronics Engineering
Comcast Cable April 1999 - Present
Skills
Computer Network..., Telecommunications, Telephony, Broadband, Cabling, Call Centers, DOCSIS, Troubleshooting, VoIP
Education
Heald College
Associate's degree, Computer Programming
Old Oak Ranch confrence center 2012 - 2014
Comcast Cable July 2011 - October 2011
Jeff’s Kitchens September 2007 - October 2011
Lockheed Martin April 2007 - September 2007
Chevron May 2006 - March 2007
SBC internet services March 2004 - March 2005
Skills
Lan / Wan Configuration, •Printer support and..., Cisco Routers, Cisco switches, Active Directory, VPN configuration, Windows XP Pro, windows 2000, windows 2003 server, Linux, Microsoft Office, Microsoft Windows 98, Anti Virus (Norton,...
Education
Heald College 2002 — 2004
Associate's degree, Information Technology, 3.9
Comcast Cable
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Outlook, Photoshop, Access
Education
Harper College 1981 — 1984
Electrical and Electronics Engineering
University of Illinois at Chicago 1980 — 1981
Electrical and Electronics Engineering
Comcast Cable September 2014 - Present
Food Lion June 2013 - September 2014
Harford County Public Schools December 2011 - September 2013
wage connecion March 2011 - August 2011
Skills
Customer Service, Data Entry, Retail Sales
Education
bel air high 1988 — 1992
diploma
Harford Community College
EDMC March 2015 - Present
Comcast Cable 2014 - March 2015
RADIOSHACK June 2012 - October 2014
Vorne Industries August 2006 - March 2008
Skills
Sales, Management, Customer Service, Recruiting, Marketing, Microsoft Excel, Teamwork, Sales Management, Visual Merchandising, Coaching, Loss Prevention, Accounting, Time Management, Store Management, Retail, Customer Satisfaction, Data Entry, Merchandising
Education
Argosy University Chicago 2015 — 2018
Master of Arts (M.A.) in Psychology, Counseling Psychology
Argosy University Chicago 2011 — 2015
Bachelor's degree, Psychology
Harper College 2009 — 2011
Associate's degree
Comcast Cable March 2015 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Hennepin Technical College 2012 — 2018
Associate’s Degree, Business, Management, Marketing, and Related Support Services