Comcast Cable
Industry: Telecommunications company
DescriptionComcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania. Owners: Roberts family (33% voting power) Headquarters: Philadelphia, Pennsylvania, United States CEO: Brian L. Roberts (Nov 2002–) Subsidiaries: Xfinity, Sky, NBC, NBCUniversal, Fandango, TV shows: Poker Night in America, Battle of the Fans, Political Update, Game of the Week, Free Stuff Did you know: Comcast is the second-largest multichannel video service provider in the US by total subscribers (22,121,000). wikipedia.org
Comcast Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Comcast Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Comcast Cable Salaries. You can even request information on how much does Comcast Cable pay if you want to. Learn about salaries, pros and cons of working for Comcast Cable directly from the past employees.
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11,811 Comcast Cable employees in database. Find out everything there's to know about Comcast Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Comcast Cable Employees
Comcast Cable February 2012 - Present
Comcast Cable November 2011 - February 2012
Comcast Cable January 2009 - October 2011
Comcast Cable February 2008 - January 2009
Skills
Call Centers, Customer Retention, Customer Satisfaction, Telecommunications, Customer Experience, Direct Sales, Sales, Broadband, Account Management, Customer Service, VoIP, Telephony, Sales Operations, SharePoint, Microsoft Office, PowerPoint, Microsoft Excel, Outlook, Leading Change, Positive Energy, Sales Management, Wireless, Team Building, Team Leadership
Education
University of Massachusetts Dartmouth 2003 — 2008
Bachelor of Science (BS), Operations Management and Supervision
Abington High School 1999 — 2003
High School Diploma
Comcast Cable May 2008 - Present
Education
University of Massachusetts Lowell 2012 — 2016
Comcast Cable May 2015 - Present
Ophelia Swimwear May 2013 - August 2013
Comcast Cable May 2009 - August 2009
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Social Media, Leadership, Time Management, Social Networking, Sales
Education
University of Mississippi 2009 — 2013
Managerial Finance
University of Mississippi
Master of Business Administration (M.B.A.)
BB&T March 2012 - Present
Comcast Cable April 2010 - March 2012
Walt Disney World May 2009 - September 2010
Skills
QuickBooks, Accounting, Financial Reporting, Bookkeeping, Accounts Payable, Auditing, Account Reconciliation, Accounts Receivable, Financial Accounting, General Ledger, Payroll, Microsoft Excel, Invoicing, Banking, Finance
Education
University of Massachusetts Dartmouth 2005 — 2009
Bachelors, Accounting
Domino's Pizza December 2014 - Present
ClearLeap January 2014 - July 2014
Ericsson May 2010 - December 2013
Comcast Cable June 2005 - April 2010
Comcast Cable October 2001 - June 2005
Skills
Linux, Remote Troubleshooting, Linux Server, Solaris, Customer Service, Customer Satisfaction, Windows Server, IP, NOC, Network Design, Telecommunications, Switches
Education
University of Michigan-Dearborn 1993 — 1994
John Glenn Westland 1991 — 1993
Flytec Computers June 2013 - Present
Comcast Cable July 2012 - Present
Institute for Child & Family Health May 2011 - July 2012
Le-Bert International Export July 2009 - May 2011
China Eternal Technology February 2007 - May 2009
Urbanus Furniture October 2003 - January 2006
INNERHOST, INC March 2000 - October 2003
Intermedia May 1996 - March 2000
Skills
Contract Negotiation, Business Alliances, Start-ups, Business Development, Direct Sales, Solution Selling, Strategy, Telecommunications
Education
University of Miami 2003 — 2003
Microsoft Certification, A+, MCSA
Comcast Cable May 2013 - Present
Menards July 2008 - April 2013
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Retail, Inventory Management, Leadership, Time Management, Merchandising, Microsoft Word, Customer Retention, Subject Matter Experts
Education
University of Minnesota-Twin Cities 2008 — 2012
Bachelor or Arts, History
AT&T, Denver, Colorado July 2012 - Present
Guest Relations Marketing 2009 - April 2014
GR Employee - Pepsi Center September 2011 - January 2014
Comcast May 2010 - April 2012
Comcast Cable December 2007 - June 2010
Comcast February 2007 - November 2007
Comcast August 2004 - February 2007
AT&T September 2000 - June 2004
Skills
Call Center, Telecommunications, Telephony, Process Improvement, Vendor Management, Troubleshooting, Cross-functional Team..., VoIP, Customer Satisfaction, Team Leadership, Team Building, Technical Support, T1, Project Management, Customer Service, Customer Experience, Computer Network..., Networking, Customer Retention, Broadband, Wireless, Software Documentation, Account Management, BMC Remedy, Call Centers, Change Management, Customer Support, Data Center, Direct Sales, Ethernet, LAN-WAN, Leadership, IP, Management, Outsourcing, Quality Assurance, System Deployment, Training, Testing, Circuit Design, Provisioning, Sales, Program Management, Network Design, MPLS, Product Management, Integration, Managed Services, Cisco Technologies
Education
University of Massachusetts Dartmouth 1992 — 1997
BS
Presidio September 2013 - Present
OnBrand24 December 2012 - August 2013
GL Advisor July 2012 - December 2012
Comcast Cable October 2009 - July 2012
Fresenius Medical Care February 2009 - October 2009
First Marblehead Education Resources June 2001 - April 2006
Skills
Microsoft Office, Product Management, Process Improvement, Sales, Windows, Client Development, Client Education, Credit Risk, Credit Analysis, Customer Service, Customer Satisfaction, Customer Retention, Customer Engagement, Credit, Financial Reporting, Accounts Receivable, Account Reconciliation, Financial Accounting
Education
University of Massachusetts, Amherst 1994 — 1997
Hotel/Motel Administration/Management
Intelligent Focus Inc. January 2015 - Present
Sonian January 2013 - December 2014
Snugg Home, LLC June 2012 - January 2013
VMware February 2011 - June 2012
Comcast Cable November 2009 - March 2011
NBC Universal September 2008 - January 2010
The Franchise State Tax Board (Accuteam LLC) September 2007 - September 2008
CoreLogic September 2006 - September 2007
River Knowledge, Inc. April 2005 - September 2006
Roundbox Media February 2003 - May 2005
Skills
Clojure, Distributed Systems, Machine Learning, REST, Amazon EC2, Software Architectural..., Agile Methodologies, Scalability, Team Leadership, Technical Presentations, JavaScript, Web Services, Groovy, Software Design, Grails, Python, AJAX, Scrum, Git, Scala, Ruby on Rails, Ninja Skills, SOA, SQL, Ruby, Cloud Computing, Content Management, VMware
Education
University of Massachusetts, Amherst 1994 — 1997
Bachelor's Degree
Bright House Networks August 2014 - Present
Nerium International July 2014 - Present
GJC Windows & Doors January 2014 - August 2014
Siam Retreat Partners LLC June 2012 - November 2013
MetLife Investors October 2007 - January 2010
Comcast Cable March 2005 - October 2007
Skills
Call Center, Business, Direct Sales, Sales Process, Sales, Sales Management, Account Management, B2B, New Business Development, Telecommunications, Leadership, Team Leadership, Insurance, Retirement Planning, Variable Annuities, Strategic Planning, Customer Retention, Small Business, Customer Satisfaction, Coaching, Budgets, Time Management, Sales Operations, Customer Service, Networking, Selling, Strategic Partnerships, Project Management, Solution Selling, Business Intelligence, Call Centers, Training, Team Building
Education
University of Massachusetts, Amherst
BA Psychology
Comcast December 2001 - Present
Comcast Cable December 2001 - August 2012
Hennepin County 2000 - 2001
Sylvan Prometric 1998 - 2000
Skills
Telecommunications, Customer Retention, Direct Sales, Cold Calling, Account Management, Customer Satisfaction, Customer Service, Sales, Sales Operations, Sales Process, Salesforce.com
Education
University of Minnesota-Twin Cities 1995 — 1997
Associate's degree, Architecture and Computer Drafting
Roosevelt High School 1994 — 1997
High school diploma
RTN Realty Advisors LLC December 2014 - Present
Emerson Hospital June 2014 - Present
Winter Wyman April 2014 - May 2014
Realty Executives Esteemed Properties July 2011 - February 2014
Atlantic & Pacific Real Estate March 2010 - July 2011
Genzyme August 2009 - January 2010
Comcast Cable January 2008 - February 2009
CN8, The Comcast Network September 2006 - December 2007
Comcast Spotlight August 2004 - September 2006
Comcast Cable January 2002 - August 2004
Skills
Employee Benefits, Employee Relations, Benefits Administration, Recruiting, Negotiation, Contract Negotiation, Selling, Real Estate, Training, Coaching, Customer Service, Sales, Team Building, Consulting, Outlook, REO, Foreclosures, Short Sales, First Time Home Buyers, Real Estate Transactions, Real Estate Investor, Performance Management, Interviews, Leadership, Human Resources, Investment Properties, Marketing, Sellers, Management, Buyers, Personnel Management, Listings, Onboarding, HRIS, Applicant Tracking..., Employee Engagement
Education
University of Massachusetts Dartmouth
B.S., Human Resources Management
Navisite March 2013 - Present
Edgewater Technology April 2010 - December 2012
PC Connection December 2008 - March 2010
CardScan January 2006 - February 2008
Comcast Cable April 2002 - December 2005
W.W. Grainger October 1999 - March 2002
BDS Marketing July 1998 - October 1999
Lechmere 1996 - 1997
Circuit City 1992 - 1995
Skills
Salesforce.com, Account Management, Lead Generation, Sales Management, New Business Development, Sales Process, Direct Sales, Business Analysis, Sales, Leadership, Training, Business Development, Cold Calling, Selling, Management
Education
University of Massachusetts at Lowell 1987 — 1991
BA in Business
Austin Preparatory
Ernst & Young July 2011 - Present
The Engineering Society of Detroit January 2009 - July 2011
45-A District Court May 2002 - January 2009
Comcast Cable April 2007 - August 2007
Plum Hollow Country Club May 1999 - May 2002
Skills
PowerPoint, Event Planning, Public Speaking, Non-profits, Event Management, Strategic Planning, Public Relations, Customer Service, Microsoft Office, Advertising, Proposal Writing, Fundraising, Social Media, Team Building, Business Planning, Budget, Microsoft Excel, Marketing, Coaching, Microsoft Word, Nonprofits
Education
University of Michigan-Dearborn 2006 — 2011
B.B.A., Finance
Comcast Cable July 2012 - Present
Comcast Cable October 2006 - July 2012
Comcast Cable October 2004 - October 2006
O/E Learning January 2003 - June 2004
O/E Learning August 2001 - December 2002
Avon Products, Inc. March 2001 - June 2001
Avon Products, Inc. October 2000 - March 2001
Michigan Metro Girl Scout Council July 1995 - March 1999
Michigan Metro Girl Scout Council February 1994 - July 1995
Detroit Tigers February 1993 - September 1993
Skills
Excellent oral and..., Excellent negotiation..., Exceptional..., Demonstrated leadership..., Ability to handle..., Ability to work..., Public Relations, Program Management, Telecommunications, Negotiation, Organizational Structure, Event Planning, Strategic Planning, Internal Communications, Public Speaking, Crisis Communications, Social Media, Media Relations, Leadership, Speech Writing, Account Management
Education
Wayne State University 1991 — 1992
Master’s Degree, Sports Administration
University of Michigan 1987 — 1991
Bachelor’s Degree, Communications
Renaissance High School 1983 — 1987
Comcast Cable October 2014 - Present
Education
University of Minnesota-Twin Cities
Bachelor’s Degree, Political Science
Safeguard Business Systems July 2014 - Present
Comcast Cable 2005 - 2007
Skills
Customer Service, Account Management, Team Building, Sales, New Business Development, Sales Management, Marketing, Marketing Strategy, Direct Sales, B2B, Advertising, Small Business, Direct Marketing, Trade Shows, Social Media Marketing, Customer Satisfaction, Sales Operations, Sales Process
Education
University of Michigan
Walsh College
Master of Business Administration (MBA)
Apex International. April 2013 - Present
Comcast Cable October 2012 - March 2013
Hollister Co. August 2007 - April 2012
Best Buy December 2007 - January 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, Windows, Teamwork, Public Speaking, English
Education
University of Minnesota-Duluth 2008 — 2012
Bachelor of Science (BS), Chemistry
Osseo Senior High School 2005 — 2008
High School Diploma, General Studies
Hawaii Ohana
Comcast Cable June 2013 - Present
Comcast Cable October 2008 - June 2013
University Directories April 2007 - August 2007
Skills
Telecommunications, Sales Operations, Management, Customer Service, Leadership, Team Building, Sales, Account Management, Microsoft Excel, Process Improvement, Sales Management, Analysis, Cold Calling, Customer Retention, Marketing Strategy, Salesforce.com, Customer Satisfaction
Education
University of Minnesota-Twin Cities 2004 — 2008
Bachelor's degree, Marketing, Global Studies, Chinese Studies
United Way of Northeast Mississippi July 2014 - Present
ASI Telecom, Inc. March 2012 - July 2014
Comcast Cable July 2009 - January 2012
Comcast Spotlight November 2001 - December 2007
Skills
Consultative Sales..., Integrity Sales Training, Security, Advertising, New Business Development, Business Development, Sales, Cold Calling, Contract Negotiation, Advertising Sales, Sales Management, Telecommunications, Integrity, Direct Sales, Team Building, Marketing Strategy, Video, Budgets, Social Media Marketing, Account Management, Public Speaking, Customer Service, Strategic Planning, Marketing, Online Advertising, B2B, Selling, Lead Generation, Customer Retention, Salesforce.com, Sales Operations, Sales Presentations, Sales Process, Training, Marketing Communications, Strategic Partnerships, Email Marketing, Online Marketing, Direct Marketing, Social Networking, CRM, Leadership, Product Marketing, Customer Satisfaction, Team Leadership, Market Planning, Solution Selling, Competitive Analysis, Call Centers, Negotiation
Education
University of Mississippi 1979 — 1983
Northeast MS Community College 1975 — 1977
Modern Enterprise Solutions Inc. March 2015 - Present
Comcast Cable March 2014 - March 2015
3M July 2012 - January 2014
Ultimate Electronics 2008 - 2011
Aspen Communications July 2005 - February 2008
Data Junction February 2001 - August 2003
Skills
Customer Service, Lead Generation, Salesforce.com, New Business Development, Account Management, Sales Management, Sales, Training, Strategy, Coordination, Social Media, Leadership, Marketing Strategy, Marketing, Problem Solving, Budgets, Team Leadership, Management, Product Marketing, Cross-functional Team..., B2B, Sales Process, Team Building, Selling, Project Planning, Competitive Analysis, Time Management, Project Management, Solution Selling, Product Development, Coaching, Key Account Management, Strategic Planning, Recruiting, CRM, Email Marketing, Marketing Communications, Product Management, Leadership Development, Negotiation, Market Research, Cisco Routers, Network Architecture, Cisco Networking, Telecommunications, Telecommunications..., IT Asset Management, Cisco Wireless, Cisco VoIP, Cisco Nexus
Education
University of Minnesota-Twin Cities 2011 — 2012
Bachelor of Arts (B.A.), English Literature
Comcast Cable April 2011 - June 2014
The CCS Companies October 2010 - April 2011
ADP May 2010 - October 2010
Putnam Investments October 2007 - May 2009
CVS Caremark Corporation June 2004 - October 2007
Skills
PowerPoint, Microsoft Excel, Photoshop, Microsoft Word, Illustrator, HTML, iMovie, GIMP, Outlook, Cocos2d, Microsoft Publisher, SharePoint, Creative Writing, Newsletters, Social Networking, Team Leadership, Troubleshooting, OS X, Adobe Acrobat, Customer Service, Access, Analysis, Technical Support, Microsoft Office, Leadership
Education
University of Massachusetts at Lowell 2010 — 2014
Bachelor of Business Administration (B.B.A.), Management Information Systems/Entrepreneurship
present time May 2014 - Present
Unisys Technical Services August 2012 - May 2014
Comcast Cable August 2011 - April 2012
ACS Commercial Vehicles Operations November 2005 - May 2009
Lowe's Companies, Inc. October 2000 - March 2004
Apple October 1992 - August 2000
Domestic Automation Company 1988 - 1992
Skills
Customer Satisfaction, Team Management, Inventory Control, Database Admin, Troubleshooting, Technical Writing, Database Management, Verbal and Written..., Customer Service, Management, Sales, Account Management, Microsoft Excel, Team Building, Microsoft Office, Microsoft Word, Training, Strategic Planning, Leadership, Program Management, Call Centers, Technical Support, Time Management, Team Leadership
Education
University of Minnesota-Twin Cities 1976 — 1977
Unfortunately, after only 1 year, I got married and moved to California., Computer Science
Control Data Institute 1970 — 1971
Computer Technology Certificate, Computer Technology, Pass or fail,and I passed easily.
Michigan Mechanical Services, Inc. September 2013 - Present
Self-Employed / Independent Contractor July 2009 - September 2013
Schlaupitz & Madhavan, PLLC January 2013 - April 2013
Hungerford & Company, Inc. 2008 - 2009
Collins, Buri & McConkey, LLP 2006 - 2007
Ernst & Young 2003 - 2006
Comcast Cable 2000 - 2003
Collins, Buri & McConkey, LLP 1996 - 2000
Skills
Internal Controls, Accounting, Financial Reporting, Auditing, Sarbanes-Oxley Act, GAAP, Financial Accounting, Financial Analysis, Internal Audit, General Ledger, QuickBooks, US GAAP, Financial Statements, Finance, Cash Flow, Tax Preparation, Sarbanes-Oxley, Variance Analysis, CPA, Tax
Education
University of Michigan-Dearborn 1992 — 1996
BBA, Accounting
Aon Hewitt September 2015 - Present
Arise Virtual Solutions April 2013 - Present
Enterprise Holdings August 2014 - August 2015
MAXIMUS December 2012 - December 2013
Aon Hewitt September 2012 - December 2012
Comcast Cable December 2010 - July 2012
Skills
Customer Service, Microsoft Office, HR Consulting, Data Entry, Interior Design, Consulting, Sales, Real Estate, Finance, Statistics, Microsoft Excel, Loss Prevention, Employee Benefits, Interviews, Microsoft Word, Customer Satisfaction, PowerPoint, Team Building, Leadership, Customer Retention
Education
University of Mississippi - School of Business Administration 2012 — 2016
Bachelor of Business Administration (BBA), Managerial Finance
Brandspring Solutions November 2012 - Present
CenturyLink Business January 2011 - November 2012
AMR - A Marketing Resource July 2009 - January 2011
Colorado Mountian News Media November 2007 - January 2009
PeopleNet 2007 - 2007
PeopleNet 2007 - 2007
Comcast Cable October 1998 - November 2006
Skills
Budgeting, Call Center, Market Planning, Consultative Selling, B2B, Lead Generation, Strategic Partnerships, Sales Presentations, Salesforce.com, Cold Calling, Solution Selling, Customer Acquisition, Account Management, B2B Marketing, Product Marketing, New Business Development, Key Account Management, Integrated Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Budgets, Selling, Sales, Print On Demand, Direct Sales, Strategy, Marketing, Sales Process, Call Centers, Customer Retention, Direct Mail, Sales Management, Strategic Planning, Business Development, Advertising, Pricing, Email Marketing, Management, Social Media Marketing, Product Development, Team Management, Product Launch, Customer Satisfaction, Online Marketing, Sales Operations, Online Advertising, Digital Marketing, Competitive Analysis, SaaS
Education
University of Michigan 1987 — 1991
Bachelor of Arts (B.A.), Economics
ECI Telecom July 2009 - Present
Taranaa.com August 2004 - Present
Comcast Cable January 2009 - June 2009
Pittsburgh Logistics Systems October 2007 - December 2008
Skyway Software May 2007 - October 2007
M*Modal 2005 - 2007
Quest Software June 2002 - August 2004
Conexant Inc 2000 - 2002
Education
University of Mississippi 1996 — 1998
MS
University of Mumbai 1987 — 1991
B.E.
Securian Financial Group August 2015 - Present
Securian Financial Group May 2015 - August 2015
Securian Financial Group September 2012 - May 2015
Western National Insurance June 2011 - September 2012
Western National Insurance June 2009 - December 2011
Western National Insurance September 2008 - June 2009
Comcast Cable May 2008 - September 2008
Allied Advertising 2007 - 2008
Skills
ExactTarget, Advertising, Brand Management, Internal Communications, Copywriting, Social Media, Social Media Marketing, Corporate Communications, Marketing Communications, Marketing, Graphic Design, Editing, Facebook, Creative Conception
Education
University of Minnesota-Twin Cities 2005 — 2009
Alllen Russell Chase Consulting November 2012 - Present
Amcor Rigid Plastics August 2014 - September 2015
Detroit IIA June 2012 - May 2015
RL. Polk September 2011 - October 2012
Dawn Food Products April 2009 - September 2011
Comcast Cable July 2007 - October 2008
Ford Motor Company July 2006 - June 2007
Ford Motor Company January 2003 - July 2006
Ford Motor Company January 2000 - December 2002
Ford Motor Company September 1997 - December 1999
Skills
Internal Controls, SOX, Financial Analysis, Certified Internal..., Financial Reporting, Audit, Cash Handling, Management Consulting, Auditing, Internal Audit, Inventory Management, Pricing, Process Improvement, Accounting, Compliance, Risk Management, Financial Modeling, Financial Management, Budgeting, Business Process..., Risk Assessment, Process Engineering, Change Management, Manufacturing, Business Planning, Corporate Finance, Cost Accounting, Problem Solving, Analysis, Financial Control, Excel, Data Analysis, Sarbanes-Oxley Act, Statistics, Report Writing, Interpersonal..., Professional Audit..., Operations Management, Financial Audits, Cash Flow, Budgets, Managerial Finance, Business Process, Leadership, Strategic Financial..., Financial Risk, Consolidation, Strategic Planning, Executive Management, Project Management
Education
University of Michigan - Stephen M. Ross School of Business 1993 — 1995
MBA, Finance
University of Michigan 1984 — 1988
B.S. Industrial Operations Engineering, College of Engineering, 3.6 in IOE
Booz Allen Hamilton March 2015 - Present
Rosy Productions January 2000 - Present
SPARKS June 2014 - February 2015
BAE Systems Enterprise Shared Services Inc. September 2011 - May 2014
Comcast Cable February 2008 - August 2009
WRQC - 92-5 the Hog / WARO - Classic Rock 94.5 September 2006 - July 2008
J.J. Taylor Distributors January 2005 - January 2006
WJBX - 99X September 2002 - January 2005
WZTA - 94.9 Zeta June 2001 - March 2002
Muzak October 1999 - January 2001
Education
University of Miami 1993 — 1997
BS, Communication
University of Phoenix 2013 — 2015
Undergraduate Certificate, Human Resource Management
University of Phoenix 2005 — 2007
MBA, Marketing
National Contact Center Executives Networking Group June 2014 - Present
Grand Circle Corporation March 2015 - Present
Comcast Cable August 2010 - January 2015
Comcast Cable January 2008 - August 2010
Comcast Cable December 2005 - December 2007
Comcast Cable July 2001 - November 2005
Comcast Cable December 2000 - June 2001
NEBS November 1987 - November 2000
Skills
Broadband, Strategy, Call Center, Telecommunications, Process Improvement, VoIP, Program Management, Strategic Planning, Customer Retention, Leadership, Call Centers, Workforce Management, Team Leadership, Vendor Management, Budgets, Product Management, Customer Experience, Integration, CRM, Cross-functional Team..., Product Marketing, B2B, Sales Management, Management, Direct Sales, Account Management, Customer Service, Team Building, Marketing, Sales, Change Management, Human Resources, Entrepreneurship, Salesforce.com, Strategic Partnerships, Customer Satisfaction, Telephony, Operations Management, Outsourcing, Sales Operations, Solution Selling, Forecasting, Training, Avaya, ACD, IVR, Managed Services, Call Center Development, P&L Management, Business Process
Education
M.I.T. SLOAN SCHOOL OF MANAGEMENT – Greater Boston Executive Program 1996 — 1996
University of Massachusetts, Amherst
Bachelor of Science
Granite State Solar, LLC January 2015 - Present
Sunray Solar, LLC September 2014 - January 2015
Skill Set Driving Academy L.L.C. April 2014 - September 2014
Comcast Business, Greater Boston Region May 2011 - March 2014
Comcast Cable September 2006 - February 2010
Comcast September 2006 - February 2010
Sprint October 2005 - June 2006
Sprint Nextel December 2002 - June 2006
Nextel Communications October 2004 - October 2005
Nextel Communications December 2002 - October 2004
Skills
Marketing Strategy, Marketing, Product Marketing, Email Marketing, Telecommunications, Strategic Partnerships, Project Management, Cross-functional Team..., Competitive Analysis, Product Management, Lead Generation, Strategy, Program Management, Leadership, Business Development, Niche Marketing, Integrated Marketing, Multi-channel Marketing, Management, Sales, Customer Retention, Market Analysis, Segmentation, Forecasting
Education
University of Massachusetts, Amherst 1991 — 1993
Theater / Liberal Arts
Twin City Fan Companies, Ltd. 2012 - 2012
Comcast Cable September 2003 - 2011
Sagess 2000 - 2002
Rivertown Trading / Target.Direct 1991 - 2000
Skills
Employee Relations, Performance Management, Leadership Development, Recruiting, FMLA, Human Resources, Employee Benefits, Onboarding, College Recruiting, Workforce Planning, Applicant Tracking..., Deferred Compensation, Talent Acquisition, Talent Management, Succession Planning, Management, Call Centers, Cross-functional Team..., Customer Retention, Team Building, Labor Relations, Process Improvement, HRIS, Employee Engagement, New Hire Orientations, Benefits Administration, Training, Employee Training
Education
University of Minnesota-Duluth
Bachelor of Arts (B.A.), Communication
Stauer July 2013 - Present
Comcast Cable January 2000 - August 2012
Computer City March 1996 - December 1998
Active Graphic Supply December 1992 - December 1996
Aldy Graphich Supply, Inc December 1981 - December 1992
Skills
Direct Sales, B2B, Customer Service, Excel, Word, Problem Solving, Teaching, Mac OS X, Microsoft Vista, Inside Sales, Microsoft Office, sales skills, Sales Support, public speaking, sales training, Organization, execution, analytic thinkin, Troubleshooting, Data-driven Decision..., cross functional..., award winning..., effective coaching..., execute business plan, Building Relationships, maximize business..., Public Speaking, Sales Operations, Customer Retention, New Business Development, Leadership, Account Management, Team Leadership, Salesforce.com, Microsoft Excel, Cross-functional Team..., Sales, Microsoft Word
Education
University of Minnesota-Twin Cities 1972 — 1976
BS Business with Distinction (3.5+GPA), Accounting
Blue Cross Blue Shield of Michigan March 2013 - Present
Walden University March 2011 - Present
AT&T August 2010 - May 2011
Forgotten Harvest August 2008 - May 2009
University of Michigan September 2007 - May 2008
Comcast Cable October 2006 - June 2007
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Data Entry, Conflict Resolution, Research, Data Analysis, Community Outreach, Critical Thinking, Fundraising
Education
Walden University 2011 — 2014
Masters of Science, MCFC
University of Michigan 2007 — 2009
Bachelors of Arts, Psychology
Solidscape, Inc. February 2014 - October 2014
Goodman Networks April 2013 - July 2013
Presstek, Inc. August 2010 - April 2011
Laser Light Engines January 2009 - June 2009
EPE Corporation August 2006 - October 2007
Innovative Foto July 2005 - July 2006
Toshiba America January 2005 - June 2005
Setra Systems April 2004 - November 2004
Comcast Cable April 1997 - October 2003
Microsemi Corporation October 1995 - April 1997
Skills
Inventory Management, MRP, Materials Management, Purchasing, Supply Chain Management, Supply Chain, Strategic Sourcing, Supply Management, Procurement, Supplier Evaluation, Vendor Managed Inventory, Cross-functional Team..., Lean Manufacturing, Warehousing, Sourcing, Manufacturing, Project Planning, Product Development
Education
University of Massachusetts Lowell 1995 — 1997
Certificate Program, Purchasing Management
University of Rhode Island
B.S, Business Management
Palm Beach County Sports Commission October 2011 - Present
Comcast 2007 - 2011
Comcast Cable 2004 - 2007
Twin Pines Paper, LLC 2002 - 2003
Detroit Tigers 1994 - 2002
Skills
New Business Development, Marketing Management, Loyalty Marketing, Marketing, Strategic Planning, Marketing Strategy, Sponsorship, Leadership, Direct Marketing, Strategy, Team Building, Email Marketing, Integrated Marketing, Training, Business Development, Start-ups, Public Relations, Management, Event Planning, Sales, Event Management, Public Speaking
Education
University of Michigan - Stephen M. Ross School of Business 1990 — 1992
Master of Business Administration (M.B.A.), Marketing
University of Michigan
BA, African-American/Black Studies
Seeking Employment January 2000 - Present
Lerning and Devlopment June 2000 - February 2010
Comcast June 2000 - January 2010
Comcast Cable 2000 - 2010
Comcast Cable 1999 - 2009
Skills
Cross-functional Team..., Telecommunications, Switches, Troubleshooting, Project Management, Servers, Customer Experience, Networking, Change Management, Instructional Design, Leadership, Management, Training, Call Center, Customer Service, Routers, Human Resources, Software Documentation, Program Management, Wireless, Team Leadership, VoIP, Call Centers
Education
University of Massachusetts Lowell 2001 — 2003
MILLENNIUM COMPUTER TRAINING
IBI Group November 2008 - Present
Comcast Cable May 2008 - November 2008
Handleman Company April 1998 - May 2008
Skills
Payroll, ADP Payroll, General Ledger, Accounts Payable, Employee Relations, Deferred Compensation, Human Resources, Employee Benefits, Accounting, Benefits Administration, Accruals, Analysis, Microsoft Office, Access, Account Reconciliation, Microsoft Excel, Policy, Outlook, Budgets, Time Management, Talent Management, HRIS, Accounts Receivable, Team Building, Succession Planning, Applicant Tracking..., Leadership, Software Documentation, Kronos, PeopleSoft, Microsoft Word, Management, Conflict Resolution
Education
University of Michigan-Dearborn 1999 — 2007
BBA, Accounting
American Payroll Association
CPP, Certified Payroll Professional
CCL Label / TubeDec April 2006 - Present
Comcast Cable August 2005 - March 2006
Comcast Cable July 2001 - August 2005
Education
University of Massachusetts Lowell
Comcast January 2015 - Present
Comcast Cable December 2010 - December 2014
Comcast Cable February 2009 - November 2010
Comcast July 2007 - January 2009
Comcast March 2004 - July 2007
Comcast September 2003 - March 2004
Comcast January 2001 - September 2003
AT&T Broadband March 2000 - January 2001
MediaOne October 1999 - March 2000
The Disney Store 1993 - 1998
Skills
Customer Experience, Call Center, Telecommunications, Workforce Management, Customer Satisfaction, IVR, Training, Sales, Call Centers, Cross-functional Team..., Customer Service, CRM, VoIP, Team Building, Coaching, Leadership, Change Management, Customer Retention, Telephony, Vendor Management, Program Management, Sales Process, Technical Support, Troubleshooting, Management, Broadband, Wireless, Process Improvement, Avaya, Product Management, Team Leadership, Direct Sales, Salesforce.com, Solution Selling, Account Management, Strategic Partnerships, Sales Operations
Education
University of Massachusetts at Lowell 1990 — 1994
BS, Criminal Justice & Psychology
Comcast Business April 2015 - Present
Comcast Business October 2013 - April 2015
Comcast Business Class Sales August 2010 - October 2013
Comcast Cable January 2008 - August 2010
Skills
PRI, Telecommunications, Broadband, Bandwidth, Co-location, T1, Telecommunication..., Managed Services, Solution Selling, VoIP, Direct Sales, Ethernet, MPLS, SIP Trunking, Technical Support, Telephony, Troubleshooting, Salesforce.com
Education
UMass Dartmouth 2002 — 2006
Bachelor's degree, Management Information Systems, General
B.M.C. Durfee High School 1998 — 2002
High School Diploma, General Studies
MSPCA-Angell April 2013 - Present
Comcast Cable June 2012 - Present
ABC 40 / WGGB 2011 - 2012
INN 2007 - 2011
Scott Community College 2008 - 2008
WXXA 2004 - 2007
Skills
Broadcast Journalism, Broadcast Television, ENPS, Editing, Journalism, Television, Video Production, Video, Social Media
Education
University of Massachusetts, Amherst 1988 — 1992
BA, Journalism and Sociology
Involve Test & Control, Inc. March 2006 - Present
Girl Scouts of Southeastern Michigan 2003 - September 2014
Dryden Farms Quality Foods LLC February 2008 - December 2010
St Cornelius Catholic Church 2002 - September 2009
BBDO Detroit 2003 - February 2006
Foote, Cone & Belding 1999 - 2001
Comcast Cable 1995 - 1998
Skills
Employee Relations, Project Management, Benefits Administration, HRIS, Training, ISO Adminstration and..., Team Building, Interviews, Human Resources, Recruiting, Employee Benefits, Leadership, Program Management, Time Management, Management, New Hire Orientations, Personnel Management, Employee Training, Leadership Development, Organizational..., Customer Service, Hiring
Education
University of Michigan-Dearborn 1989 — 1991
Bachelor of Arts, Liberal Studies
St Alphonsus High School 1982 — 1986
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Leap To Success - Project Club of Launchpad Job Club August 2014 - Present
RenewData May 2014 - August 2014
Integritas Solutions, Inc March 2011 - August 2013
Dell July 2009 - March 2011
Sonus Networks July 2006 - May 2007
Comcast Cable August 2004 - September 2005
Skills
Management, Consulting, CRM, Project Management, Cross-functional Team..., Program Management, SDLC, Software Documentation, PMP, Telecommunications, Requirements Analysis, Testing, Product Management, Linux, Vendor Management, Visio, Business Development, Microsoft Excel, Networking, Research, Customer Engagement, Business Strategy, New Business Development, Business Analysis, Strategy, Start-ups, Training, Integration, SharePoint
Education
Agile Austin University 2014 — 2014
Core concepts of Agile, Scrum, Lean Software and Kanban, Agile Project Leadership
Consulting Solutions.Net 2008 — 2008
PMI Certification, Project Management
University of Massachusetts, Amherst 2000 — 2004
BS, Computer Systems Engineering
PTC July 2015 - Present
Joseph X. Vasconcelos Scholarship Foundation/Memorial Baseball Tournament March 2009 - Present
The Courtyard Pub & Restaurant March 2013 - Present
Baystate Wine & Spirits April 2011 - July 2015
Comcast Cable May 2008 - February 2009
Skills
Sales, Social Media, Sales Management, Management, Customer Service, Event Management, Food & Beverage, Marketing Strategy, Trade Shows, Marketing, Microsoft Excel, Product Development, Advertising, Strategic Planning, Account Management, Brand Management, Food, New Business Development
Education
University of Massachusetts, Amherst 2006 — 2010
Bachelor of Business Administration (BBA), Marketing
University of Massachusetts, Amherst
Bachelor of Business Administration (B.B.A.) Marketing
Local Trepreneur - LT Life™ January 2015 - Present
Comcast January 2014 - July 2014
Comcast Cable March 2013 - December 2013
Center Exchange Associates October 2009 - June 2013
Comcast Cable March 2012 - March 2013
Comcast Cable March 2011 - March 2012
Skills
Strategic Planning, New Business Development, Social Media Marketing, Business Development, Direct Sales, Team Building, Sales, Sales Management, Salesforce.com, Leadership, Account Management, Customer Service, Marketing Strategy, Negotiation, Contract Negotiation, Management, Training, Sales Operations, Marketing, Sales Process, Project Management, CRM, GOTV, Canvassing, Door to Door, Political Campaigns, Social Networking, Social Media, Advertising, Marketing Communications, Online Marketing, Brand Development, Strategic Partnerships
Education
University of Massachusetts, Amherst 1994 — 1999
Social Sciences
School of Hard Knock Life
St. Joseph-St.Thomas Aquinas School
cathedral high
Comcast Cable May 2015 - August 2015
Law Offices of Ianella and Mummolo June 2013 - August 2013
Miami-Dade State Attorney’s Office September 2012 - December 2012
Suffolk County District Attorney’s Office June 2012 - August 2012
Skills
Microsoft Office, Research, Microsoft Word, PowerPoint, Public Speaking, Event Planning, Legal Research, Leadership, Legal Writing
Education
University of Pennsylvania Law School 2014 — 2017
Juris Doctor, 2L
University of Miami 2010 — 2014
Bachelor of Arts (B.A.), Economics and Philosophy, magna cum laude
Camelot Venture Group October 2011 - Present
Cengage Learning December 2011 - August 2013
Comcast Cable May 2009 - August 2011
Extended Stay America June 2003 - October 2006
Skills
Editing, Social Media, Teaching, Public Speaking, Project Management, Management, Marketing, Data Analysis, Leadership, Training, Proofreading, Marketing Strategy, E-Learning, Sales, Writing, Strategy, Market Research, English, Science, Copywriting, Team Leadership, Content Management, Advertising, Coaching
Education
University of Michigan-Dearborn 2014 — 2015
Bachelor of Science (BS), Secondary Education and Teaching
Wayne County Community College District 2012 — 2014
Associate of Science (AS), Science Teacher Education/General Science Teacher Education
Central Michigan University 2010 — 2011
Certificate, Grant Writing & Consulting
Comcast Cable May 2014 - Present
Fresenius Medical Care May 2013 - February 2014
Fresenius Medical Care August 2012 - May 2013
Fresenius Medical Care of North America June 2010 - August 2012
Haines & Kibblehouse, Inc. October 2009 - May 2010
Barnes & Noble September 2007 - October 2009
Valley Forge Asset Management June 2006 - May 2009
Skills
Human Resources, Customer Service, Employee Relations, New Hire Orientations, Microsoft Office, Benefits Administration, Performance Management, Event Management, Team Building, Onboarding, FMLA, Leave Administration, HRIS, Employee Benefits, Training, PeopleSoft, Management, Payroll, Policy, Talent Acquisition
Education
West Chester University of Pennsylvania 2007 — 2009
B.A, English Literature
University of Massachusetts, Amherst 2005 — 2007
Macy's May 2015 - Present
Sutherland Global Services March 2014 - April 2015
Conventry Health Care October 2013 - March 2014
Xerox March 2013 - October 2013
Comcast Cable March 2012 - February 2013
Skills
Customer Service, Lead Management, Leadership Development, Conflict Resolution, HIPAA, Coaching, Accountability
Education
Baker College of Allen Park
Computer Networking Microsoft and Cisco option
University of Michigan-Dearborn
Computer Science
Sky Entertainment May 2015 - Present
Legal Sea Foods May 2015 - Present
Mental Health Association of Greater Lowell, Inc. May 2013 - Present
Comcast Cable August 2009 - Present
Education
University of Massachusetts Boston 2015 — 2017
Master of Business Administration (MBA), Business Administration, Management and Operations
PinnacleART September 2015 - Present
Baker Hughes September 2014 - July 2015
Baker Hughes September 2013 - October 2014
Baker Hughes February 2012 - April 2012
GE Energy June 2010 - February 2012
FGN Services June 2009 - May 2010
University of Michigan April 2007 - September 2009
DTE Energy May 2007 - May 2009
Comcast Cable January 2005 - December 2005
Education
University of Michigan 2006 — 2009
Bachelor of Science in Engineering, Computer & Electrical
University of Michigan Health System October 2014 - Present
Bryon Quertermous Editorial Services 2003 - Present
Angry Robot Ltd December 2013 - June 2014
Harlequin November 2012 - December 2013
University of Michigan August 2013 - November 2013
Department of Radiation Oncology June 2012 - August 2013
University of Michigan Health System November 2007 - June 2012
Comcast Cable June 2006 - November 2007
Tri-County Times March 2003 - July 2004
Random House June 2001 - September 2001
Education
University of Michigan-Flint 1999 — 2003
Creative Writing
Multiple Institutions April 2010 - Present
Town of Sandown NH March 2015 - Present
Consultant July 2013 - January 2014
Town of Sandown New Hampshire January 2013 - April 2013
Comcast Cable 2007 - 2010
MediaOne / AT&T Broadband 2001 - October 2007
US West / MediaOne 1998 - 2001
Town of Topsfield MA 1996 - 2001
Continental Cablevision 1994 - 1998
Continental Cablevision 1989 - 1994
Skills
Telecommunications, VoIP, Broadband, Troubleshooting, Cross-functional Team..., Telephony, IP, Networking, System Deployment, Product Management, Technical Support, Security, Network Architecture, Wireless, Network Design, LAN-WAN, Cisco Technologies, Project Management, Routing, Vendor Management, Optical Fiber, Cabling, RF, Customer Satisfaction, Call Centers, Integration, Switches, ITIL, TCP/IP, Software Documentation, Fiber Optics, PMP, Network Engineering, Leadership, MS Project, Ethernet, Computer Network..., Routers, Telecommunications..., Project Engineering, Process Engineering, Telecommunications...
Education
University of Massachusetts Lowell 2010 — 2016
Bachelor of Science
John Mason Institute 2011 — 2012
Cisco Academy 2010 — 2011
CCNA Switching and Routing Course
Shields Health Care Group May 2015 - Present
Campers Inn September 2014 - Present
Comcast Cable April 2006 - March 2012
Comcast March 2003 - April 2006
Comcast Cable June 2000 - March 2003
Alarm Computer Technology March 1997 - June 2000
Skills
Sales, Management, Team Building, Troubleshooting, Computer Hardware, Project Management, Technical Support, Hardware, Windows, Sales Management, Telecommunications, VoIP, Wireless, Networking, Wireless Networking, Software Installation, Telephony, IP, Operating Systems, Network Administration, Broadband, Training, Call Centers, Customer Service, Team Leadership, Customer Satisfaction, Leadership, Cabling, Fiber Optics, Computer Network..., Cross-functional Team..., Process Improvement, Customer Retention, Ethernet, Customer Experience, Microsoft Office, System Deployment, Account Management, Coaching, Employee Relations, TCP/IP, Vendor Management, Network Design, Windows 7, Switches, Servers, Windows Server, Active Directory, Security, Windows XP
Education
Comcast University 2000 — 2013
Certificate, Management/Technology
Millennium Computer Training University 2006 — 2007
A+ certified network + certified, Computer Systems Networking and Telecommunications
University of Massachusetts Dartmouth 1994 — 1996
Business, Management, Marketing, and Related Support Services
B.M.C Durfee High school 1990 — 1993
Diploma, Liberal Arts and Sciences/Liberal Studies
Voya Financial Advisors September 2014 - Present
Comerica Bank August 2013 - September 2014
Intouch Credit Union April 2012 - August 2013
TCF Bank October 2011 - April 2012
Target September 2009 - October 2011
University of Michigan ICPSR April 2008 - September 2008
Comcast Cable June 2007 - August 2007
Education
University of Michigan-Flint 2009 — 2013
Bachelor's Degree, Finance, General
University of Michigan 2006 — 2009
Lake Orion High School 2002 — 2006
Symantec January 2013 - Present
Thomson Reuters September 2012 - January 2013
Comcast Cable October 2007 - September 2012
Skills
Cable Modems, Call Center, VoIP, Telecommunications, T1, Telephony, Cabling, Broadband, Avaya, Troubleshooting, Routers, TCP/IP, BMC Remedy, Computer Network..., IP
Education
St Paul College 2008 — 2012
University of Minnesota-Twin Cities 1984 — 1990
Bachelors of Indvidualized Studies, Marketing, Mass Communications, Psychology
Oracle March 2013 - Present
Minnesota Army National Guard August 2010 - Present
Comcast Cable June 2009 - January 2013
Comcast August 2002 - May 2009
Skills
Military, Leadership, Training, Management, Army, Command, Aviation, Security, Team Leadership, Telecommunications, Team Building, Program Management, Public Speaking, Strategic Planning, Security Clearance, Process Improvement, Cross-functional Team..., Helicopters, Sales, Project Planning, Aircraft, Operations Management, CRM, Analysis
Education
University of Minnesota-Twin Cities 2005 — 2013
Bachelor of Arts (B.A.), Communication Studies
University of Wisconsin-Madison 2000 — 2000
Comcast Cable 1987 - 2015
Playboy Clubs, Hotels & Casinos 1971 - 1983
Skills
Telecommunications, Broadband, VoIP, Call Center, Telephony, Wireless, IP, Direct Sales, Customer Retention, T1, Customer Satisfaction, Account Management, Ethernet, Customer Experience, Solution Selling, Managed Services, Sales Management, Customer Service, Co-location, Avaya, Call Centers, Unified Communications
Education
University of Miami
Time Warner Cable Business Class October 2013 - Present
Comcast Cable June 2008 - October 2013
Comcast Cable June 2008 - June 2009
New Fed Mortgage/First Call Mortgage/The Mortgage Specialists March 2002 - July 2008
Cerida Corporation 2000 - 2003
DCI 1994 - 1998
Skills
Direct Sales, Training, Leadership, Sales Process, Coaching, Sales, Selling, Salesforce.com, Sales Management, B2B, Team Building, Management, Cold Calling, New Business Development, Customer Service, Account Management, Customer Retention, Workshop Facilitation, Marketing, Networking, Customer Experience, Community Outreach, Nonprofits, Youth Mentoring, Youth Development, Educational Technology, Adult Education, Special Education, Project Management, Project Planning, Adobe eLearning Suite, WebEx, Virtual Teams, Event Management, Strategy, Call Centers, Program Management, Telecommunications, Sales Operations, Leadership Development, Solution Selling, Strategic Planning, Team Leadership, Consulting, CRM
Education
The Boston Conservatory of Music
BFA, Musical Theater/Acting Minor
University of Massachusetts, Amherst
Theater
Comcast Cable April 2009 - Present
Comcast January 2006 - February 2009
Comcast January 2004 - January 2007
DC Heath 1988 - 1991
Skills
Marketing, Marketing Communications, Integrated Marketing, Advertising, Proofreading, Copy Editing, Social Media, Digital Media, Direct Marketing, Strategy, Cross-functional Team..., Internal Communications, Product Marketing, Management, Project Management, Email Marketing
Education
University of Massachusetts at Lowell 1980 — 1984
BA, English Major with Writing Concentration, Business Minor
United Worldwide, Inc November 2013 - January 2015
Comcast Cable October 2012 - November 2013
REACH After School Program July 2009 - May 2010
Skills
Studio Recording, Songwriting, Music Industry, Event Management, Singing, Social Media Marketing, Music Production, Music, Recording, Online Marketing, Research, Songs, Pro Tools, Composition, Keyboards, Social Media, Leadership, Customer Service
Education
University of Massachusetts Lowell
Music Business
Comcast Cable April 2011 - Present
Barnes & Noble 1995 - 2011
Education
University of Massachusetts Lowell 1988 — 1992
Bachelor of Arts (B.A.), History
DTE Energy May 2014 - Present
DTE Energy March 2011 - May 2014
DTE Energy Trading March 2008 - March 2011
DTE Energy March 2003 - March 2008
Comcast Cable 2001 - 2003
Deloitte 1998 - 2001
Skills
Internal Audit
Education
University of Michigan-Dearborn 1994 — 1998
Comcast Cable September 2013 - Present
Comcast July 2005 - September 2013
Education
University of Massachusetts, Amherst 1985 — 1989
Economics
Sr. Director Business Intell and Strategy September 2014 - Present
Comcast Cable January 2013 - August 2014
Comcast Cable August 2011 - February 2013
Comcast March 2010 - August 2011
Comcast Cable February 2008 - March 2010
Comcast Cable February 2004 - February 2008
Filene's, May Co 1994 - 2004
Filene's 1992 - 1994
G.Fox and Company 1987 - 1992
Skills
Customer Retention, Operations Management, Telecommunications, Sales Operations, B2B, Salesforce.com, Direct Sales, Strategic Partnerships, Budgets, Solution Selling, VoIP, Forecasting, Account Management, Sales Management, Contract Negotiation, Cross-functional Team..., Marketing, Call Center, Strategic Planning, Customer Experience, Customer Satisfaction, Sales, Call Centers, Product Management, Management, Competitive Analysis, Selling, Sales Process
Education
University of Massachusetts, Amherst 1982 — 1986
Bachelor, Marketing
Comcast Cable Employee Communications ManagerComcast2007 - Present
"The Bank" 1995 - 2007
"The Bank" 1995 - 2007
Education
University of Massachusetts, Amherst 1987 — 1991
Comcast June 2014 - Present
Comcast April 2011 - June 2014
Comcast April 2009 - April 2011
Comcast Cable August 2003 - December 2008
RCN March 1999 - August 2004
Javanet March 1997 - August 2001
Skills
Leadership, Management, Broadband, Telecommunications, Call Centers, VoIP, Telephony, Customer Experience, Vendor Management, Wireless, IP, Cross-functional Team..., Workforce Management, Product Management, Customer Satisfaction, Troubleshooting, Customer Retention, Program Management, Call Center, Provisioning, Process Improvement
Education
University of Massachusetts, Amherst 1995 — 1997
Computer Engineering
Diplomat Specialty Pharmacy January 2014 - Present
Citizens Bank - Michigan, Ohio and Wisconsin February 2011 - Present
Citizens Bank - Michigan, Ohio and Wisconsin July 2007 - Present
FirstMerit Bank April 2013 - January 2014
Diplomat Specialty Pharmacy 2014 - 2014
Comcast Cable November 2006 - July 2007
Comcast July 2001 - November 2006
Comcast April 2000 - July 2001
Comcast March 1998 - April 2000
Skills
Requirements Gathering, Process Analysis, Call Center, Process Improvement, SDLC, Vendor Management, Visio, Requirements Analysis, Project Management, Quality Assurance, Business Analysis, SharePoint, Process Management, iRise, Business Requirements, Requirement..., Software Requirements, Software Project..., Software Quality..., Microsoft Excel, Change Management, Program Management, Banking, Risk Management, Telecommunications
Education
University of Michigan-Flint 1990 — 1995
Gilbane Building Company May 2006 - Present
MarketingSherpa 2006 - 2006
Redgate Design Group 2003 - 2005
Comcast Cable 1997 - 2002
Skills
Advertising, Brand Development, Marketing, Marketing Communications, Social Media Marketing, Creative Direction, Marketing Strategy, Adobe Creative Suite, Email Marketing, Public Relations, Social Media, Online Marketing, Trade Shows, Social Networking, Direct Marketing, Event Planning, Online Advertising, Marketing Management
Education
University of Massachusetts, Amherst 1989 — 1992
Bachelor of Arts (BA), History
TCF Bank 2004 - Present
Comcast Cable January 1999 - September 2003
Comcast Cable 1999 - 2003
US West 1992 - 1997
Skills
Performance Management, Coaching, Employee Engagement, Change Management, Employee Relations, Call Centers, Leadership Development, Training, Training Delivery, Team Building, Talent Management, Customer Experience, Organizational..., Process Improvement, Employee Training, Leadership
Education
University of Minnesota-Twin Cities 1971 — 1975
Bachelor's degree, Speech Communications
Robbinsdale Cooper High School 1967 — 1970
High School Diploma
Comcast Cable February 2015 - Present
CipherCloud April 2014 - Present
Comcast Cable September 2010 - Present
Wells Fargo September 2005 - September 2007
providian financial 2000 - 2004
acuson 1998 - 2000
Skills
Unix, Linux System..., Puppet, JBoss Application Server, casandra, Capistrano, Apache 2, SharePoint
Education
University of Massachusetts, Amherst
Aerospace, Aeronautical and Astronautical Engineering
drury
Inspiring One, L.L.C. May 2006 - Present
PSCU Financial Services March 2008 - September 2013
ACN, Inc January 2004 - March 2008
Comcast Cable 2003 - 2004
Visual Services, Inc. December 1998 - April 2002
Allnet/Global Crossing October 1988 - April 1996
Lord & Taylor October 1983 - October 1984
Skills
Public Speaking, Instructional Design, Preaching, Training, Mental Health Therapy, Domestic Violence..., Organizational..., Mental Health Counseling, Leadership, Management, Program Management, Project Management, Coaching, Call Centers, Team Building, Project Planning, Sales, Team Leadership, Vendor Management, Performance Management, Leadership Development, Customer Service, Employee Relations, Process Improvement, Change Management, Training Delivery, Employee Training, Workshop Facilitation, Employee Engagement, Talent Management, Performance Improvement, Needs Analysis, Interviews, Conflict Resolution
Education
United Theological Seminary 2008 — 2010
Doctorate, Ministry in Domestic Violence and Sexual Assault
Ashland Theological Seminary 2002 — 2005
Master of Arts, Pastoral Counseling
University of Michigan 1990 — 1992
Master of Arts, Education
Cable Sales LLC May 2015 - Present
Music Dept July 2010 - Present
Comcast March 1997 - March 2011
Comcast Cable 1995 - 1998
Skills
Telecommunications, VoIP, Call Centers, Wireless, Broadband, Account Management, Sales, Sales Management, New Business Development, Team Building, Solution Selling, Product Management, Contract Negotiation, Telephony, Business Development, Customer Service, Strategic Partnerships, Salesforce.com
Education
University of Massachusetts, Amherst 1972 — 1975
Comcast Cable August 2013 - Present
Comcast May 2007 - August 2013
Comcast June 2005 - April 2007
Comcast September 2004 - June 2005
Comcast August 2003 - September 2004
Skills
Telecommunications, Broadband, Troubleshooting, IP, VoIP, Call Center, Program Management, Telephony, Wireless, Project Management, Computer Network..., Analysis, IPTV, Call Centers, Software Documentation, Management, Cisco Technologies, Technical Support, Vendor Management
Education
Rivier University 2014 — 2016
Master’s Degree, Computer Information Systems, Degree in Progress
University of Massachusetts at Lowell 2004 — 2007
BS, Information Technology
University of Massachusetts at Lowell 1999 — 2001
BA, Psychology
Methuen High School 1993 — 1997
High School
Roger Williams University May 2015 - Present
Roger Williams University April 2010 - Present
Comcast Cable March 2008 - December 2009
Shaw's Supermarkets August 2007 - March 2008
Shaw's Supermarkets January 2006 - August 2007
Shaw's Supermarkets September 2005 - January 2006
Skills
Hyperion Enterprise, Forecasting, Finance, Training, Business Planning, Financial Analysis, Project Management, Project Planning, Accounting, Microsoft Excel, Process Improvement, Business Analysis, Team Building, Management, Budgets, Sales, Auditing, Leadership
Education
University of Massachusetts Dartmouth 1988 — 1992
Bachelor of Science (B.S.), Accounting
WellPoint March 2013 - Present
Comcast Cable May 2008 - March 2013
Comcast 2008 - 2012
T-Mobile 2005 - 2008
T-Mobile 2003 - 2008
Sprint 1999 - 2005
Skills
eWFM, Workforce Management, Customer Experience, Call Center, Avaya, Call Routing, IEX, Telecommunications, Contact Centers, IVR, ACD, Performance Management, Vendor Management, Customer Satisfaction, Capacity Planning, Call Centers, Process Improvement, Telephony, Service Delivery, Inbound Marketing, Outsourcing, BPO, Operations Management, Call Center Development, Customer Retention, Cross-functional Team..., Forecasting, Coaching, VoIP, Program Management, Wireless, Team Building, Management, Team Leadership, Team Management, Leadership, CTI, CRM, Strategy, Business Process..., Metrics, Workforce Planning, Training, Resource Management, Performance Metrics, Quality Assurance, Employee Engagement, Hiring, Change Management, Employee Training
Education
Vanderbilt University 1980 — 1983
University of Mississippi 1971 — 1973
Harrison Bryant, LLC December 2008 - Present
The Auto Club Group July 2001 - October 2008
AAA Michigan 2001 - 2003
Comcast Cable 1995 - 2001
Comerica 1991 - 1995
Time Warner Cable 1988 - 1991
Skills
Public Relations, Media Relations, Crisis Communications, Corporate Communications, Non-profits, Marketing Communications, Public Speaking, Internal Communications, Newsletters, Press Releases, Social Media, Speech Writing, Nonprofits, Radio, Advertising, Publications, Copywriting, Editorial, Strategic Planning, Government, Social Networking, Leadership, Editing, Social Media Marketing, Community Outreach
Education
Wayne State University 1973 — 1979
M. A., Communications
University of Michigan 1967 — 1971
BA, Political Science
Cass Tech High School 1963 — 1967
Diploma, Science and Arts
Comcast Cable January 2012 - Present
Comcast July 2007 - January 2012
Skills
Telecommunications, Content Management, Intranet, Technical Writing, SharePoint, Technical Documentation, Call Centers, Software Documentation, Customer Experience, Troubleshooting, Knowledge Management, Visio, Cross-functional Team..., Customer Retention, Customer Satisfaction, Management, Process Improvement, Program Management, Team Building, Team Leadership, Quality Assurance, Vendor Management, VoIP, Broadband
Education
University of Michigan-Dearborn 1995 — 2004
Bachelors
Comcast Cable September 2002 - Present
Comcast 2008 - 2010
Comcast Cable 2000 - 2002
BICC General 1998 - 2000
Skills
Telecommunications, Security, Vendor Management, Wireless, VoIP, Call Centers, Call Center
Education
University of Massachusetts, Amherst 1985 — 1989
Bachelor of Science, Hotel, Restaurant and Travel Administration
STRATA June 2013 - Present
LG Electronics 2011 - June 2012
DTE Energy August 2007 - September 2008
Comcast Cable May 2007 - June 2008
University of Michigan-Dearborn June 2006 - August 2007
AAA Insurance May 2005 - September 2005
University of Michigan June 2004 - September 2004
Skills
Troubleshooting, Linux, Windows, Networking, Programming, Databases, Microsoft Office, Security
Education
University of Michigan
Wylie E. Groves High School
US Bank February 2014 - Present
US Bank December 2010 - February 2014
Comcast Cable February 2008 - December 2010
CIGNA July 2006 - January 2008
CIGNA July 2005 - June 2006
Skills
Personnel Management, Succession Planning, Performance Management, Employee Relations, Talent Management, Recruiting, Coaching, Conflict Resolution, PeopleSoft, Call Center, Training, Organizational..., Change Management, Strategic Partnerships, Calibration, Organizational Design
Education
University of Minnesota-Twin Cities
Bachelor of Science (B.S.), Social Science
Google November 2012 - Present
Comcast Cable September 2007 - November 2012
Town of Littleton, NH October 2003 - September 2007
United States Capitol Police February 2003 - October 2003
Skills
Fraud Investigations, Internal Investigations, Conducting Interviews, Physical Security, Executive Protection, Interviews, Corporate Security, Security Management, Surveillance, Security Operations, Crisis Management, CCTV, Criminal Justice, Security, Emergency Management, Access Control, Training Delivery, Policy Writing, Enforcement, Procedure Development, Vendor Management, Private Investigations, Risk Assessment, Certified Fraud Examiner, Strategic Leadership, Security Training, Data Center, Intrusion Detection
Education
University of Phoenix 2008 — 2011
Master's, Management
University of Massachusetts Dartmouth 1998 — 2002
BA, Philosophy
McKesson Pharmacy Systems & Automation April 2014 - Present
Kforce Inc. March 2014 - October 2014
Downriver Community Conference - MI Works July 2013 - August 2013
ETD Services June 2013 - June 2013
Comcast Cable January 2008 - November 2012
Prospect Airport Services, Inc. 1999 - 2005
Skills
Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, Customer Retention, Customer Service, Troubleshooting, VoIP, Process Improvement, Workforce Management, Team Leadership, Telephony, Cross-functional..., Retail Management, Human Resource..., Operations Management, Multi-Unit Management, Training, Information Technology, Leadership, Job Coaching, Profit Center Management, Powerpoint, Employee Training, Customer Care, System Administration, Technical Support, Network Support, Vendor Management, Job Search, PowerPoint, Career Development, Coaching, Public Speaking
Education
Information Technology Center - Focus: HOPE 2006 — 2007
Program Completion, Information Technology, 96%
Davenport University 1986 — 1990
ABA, Business Administration and Management, General, 3.60
Lawrence Technological University
Business Administration and Management, General
University of Michigan-Dearborn
Social Psychology
Comcast Cable April 2003 - February 2009
AT&T Broadband (now Comcast Cable) December 1999 - March 2003
Allahabad Bank (India) February 1974 - April 1999
Education
University of Massachusetts Lowell 2000 — 2003
Certificate, Client Server Database Design & Administration
Sea Coast Over Land Associates January 2009 - Present
Colonial Restaurant Group June 2004 - Present
Comcast Cable April 2002 - February 2011
Colonial Restaurant Group 2004 - 2010
King's Grant Inn July 1997 - 2001
Inn at Northampton 1996 - 2001
Education
University of Massachusetts, Amherst 1996 — 2000
BBA, Marketing
Comcast 2012 - Present
Comcast 2009 - 2012
Comcast Cable August 2008 - February 2009
Skills
Call Center, Telecommunications, Analysis, Leadership, Call Centers, Workforce Management, Customer Service, Customer Experience, Broadband, Management, Cross-functional Team..., Process Improvement, Customer Satisfaction, Customer Retention, Troubleshooting, Team Leadership, Telephony
Education
University of Massachusetts Lowell 1990 — 1992
Saint-Gobain May 2015 - Present
Comcast Cable April 2008 - May 2015
Comcast Cable February 2007 - April 2008
Comcast Cable March 2006 - February 2007
Skills
Call Centers, Networking, Telecommunications, Customer Service, Outsourcing, Analysis, Call Center, Process Improvement, Team Building, Workforce Management, Leadership, Avaya, Operations Management, Avaya Technologies, Aspect, Microsoft Office, Outstanding Customer..., Customer Relations, Forecasting, Customer Satisfaction, Cross-functional..., Cross-functional Team..., Training, Employee Training, Strategy, Staff Development, Staff Management, Project Management, IVR, Crisis Management, eWFM, BMC Remedy AR System, PPV, Communication, Coaching, Sports Coaching, Presentation Skills, Public Speaking, Volunteer Management, Non-profit Leadership, Non-profit Board..., Non-profit..., Board of Directors
Education
University of Massachusetts at Lowell 1999 — 2003
Bachelor of Business Administration, Buisness Management
Central Catholic 1994 — 1998
Juice Plus+ June 2015 - Present
The Party Staff Inc. September 2014 - Present
Adado's AVON Beauty Center September 2007 - February 2014
Bottoms Up Bartending 2005 - 2011
Manheim Auctions 2006 - 2007
Billy's Roadhouse May 2005 - September 2006
Citadel Broadcasting 2001 - 2005
Comcast Cable 2000 - 2001
Human Investment and Development Corporation 1994 - 2000
Transworld Entertainment 1992 - 1994
Skills
Team Building, Customer Service, Retail, Merchandising, Marketing Strategy, Marketing, Social Media Marketing, Social Networking, Coaching, Sales Management, Entrepreneurship, New Business Development, Budgets, Sales, Leadership, Management, Training, Event Planning, Social Media, Public Relations, Public Speaking, Strategic Planning, Fundraising, Small Business, Advertising
Education
University of Michigan
Business, Management, Marketing, and Related Support Services
Comcast Cable April 2014 - Present
Innovative Vacuum Solutions January 2009 - December 2013
Tweeter October 2007 - December 2008
Fio's Express 2003 - 2006
Fortunato's 2000 - 2003
Skills
System Design, Account Management, Customer Relations, Solution Selling, Product Management, Sales Support, Customer Service, Sales Operations, Sales Management, Semiconductors, Direct Sales, Business Development, Negotiation, Sales, Continuous Improvement, Engineering, Key Account Management, Contract Negotiation, International Sales, New Business Development, Sales Process, Product Marketing, Manufacturing, Cross-functional Team..., Medical Devices, Sales Presentations, Customer Satisfaction, Process Improvement, B2B, Lean Manufacturing, Salesforce.com, Product Development
Education
University of Massachusetts Lowell 1994 — 2000
Sound Recording Technology
Avon High School 1990 — 1994
High School
PrecisionBl June 2010 - Present
UVA Health Services Foundation November 2007 - June 2010
Comcast Cable 2005 - 2007
Skills
Business Analysis, SQL, Healthcare Information..., Data Modeling, Data Warehousing, Business Intelligence
Education
University of Miami - School of Business 2000 — 2004
Bachelor of Business Administration (B.B.A.), Finance and Business Law
Apple June 2014 - Present
Long Range Systems, LLC June 2013 - April 2014
DealerTrack November 2012 - June 2013
AT&T Mobility January 2012 - September 2012
Dell September 2010 - September 2012
Comcast Cable October 2008 - February 2010
Skills
Telecommunications, Broadband, Technical Support, Technical Documentation, Help Desk Support, Remote Desktop, Software Engineering, Software Installation, Computer Hardware, Hardware Support, Hardware Installation, Hardware Diagnostics, Networking, Hardware, Troubleshooting, VPN, Operating Systems, Wireless Networking, DNS, Active Directory, TCP/IP, Servers, Printers, System Administration, Windows, Windows Server, Windows 7, Microsoft Technologies, Computer Repair, Windows Vista, SharePoint, Customer Experience, Microsoft SQL Server, Windows XP, CRM, SQL, Network Administration, Mobile Devices, Wireless, Time Management, Leadership, Team Leadership
Education
University of Mississippi 2004 — 2007
East Oktibbeha High School 2000 — 2004
Diploma
Comcast Cable 2006 - Present
Berkley Management 1999 - 2005
Cushman & Wakefield 1994 - 1999
MS Management 1992 - 1994
Manatee County Probation 1985 - 1986
Skills
Facilities Management, Property
Education
University of Massachusetts at Lowell 1978 — 1982
Comcast June 2008 - December 2009
Comcast Cable 2008 - 2009
MA Trial Court March 2001 - June 2008
Education
University of Massachusetts Lowell 1994 — 1998
BS, Criminal Justice
Comcast Cable October 2014 - Present
Comcast Cable April 2014 - September 2014
Comcast Cable June 2013 - April 2014
AutoZone June 1999 - June 2011
Rose Auto Stores/ WSR April 1990 - August 1999
Skills
Employee Engagement, Employee Relations, Labor Relations, Succession Planning, Performance Management, Recruiting, HR Policies, Human Resources, Onboarding, Deferred Compensation, New Hire Orientations, FMLA, Training, Workforce Planning, Benefits Administration, HRIS, Talent Acquisition, Hiring, Union Avoidance, Applicant Tracking..., College Recruiting, Interviews, Employee Benefits, Talent Management, Conflict Resolution, Personnel Management, PeopleSoft, Employee Training, Organizational..., Organizational..., Employment Law, Compensation & Benefit, Leadership Development, Strategic HR, EEOC, Retail, P, Union, Employee Recognition, Behavioral Interviewing, EEO, Profit
Education
UMass Lowell 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Thomas Edison State College
BSBA, Business Administration and Management, General
United Insurance of America May 2015 - Present
20/20 companies March 2014 - May 2015
Fuhu October 2013 - March 2014
MarketStar August 2012 - October 2013
Premium Retail Services November 2011 - August 2012
Mosaic Sales Solutions March 2011 - October 2011
Comcast Cable April 2010 - March 2011
Flextronics July 2009 - April 2010
MarketSource September 2007 - May 2008
Skills
Technical Support, Wireless, HP, Troubleshooting, Windows 7, Computer Hardware, XP, Call Centers, Software Installation, Customer Satisfaction, Hardware, Networking, Windows Server, Sales, Technical Training, Brand Development, Telecommunications, Selling, Training, Retail, Time Management, Pricing, Windows XP, Sales Operations, Consumer Electronics, Product Training, Customer Experience, Customer Service, Product Marketing, Direct Sales, Account Management, Marketing
Education
University of Michigan
MediaCom September 2014 - Present
Comcast Cable July 2013 - October 2013
Mirrorball September 2012 - December 2012
Delta Phi Epsilon January 2012 - December 2012
DMAC (Digital Media Arts College) June 2012 - August 2012
Youth Marketing Connection January 2012 - May 2012
Mr. Youth August 2010 - December 2010
Skills
Facebook, Social Media Marketing, Social Networking, Event Planning, Public Relations, PowerPoint, Microsoft Word, Event Management, Social Media, Microsoft Office, Microsoft Excel, Marketing Communications, Advertising, Customer Service, Public Speaking, Research, Blogging, Marketing, Online Marketing, Spanish, Team Leadership, Pinterest, Event Based Marketing, Photoshop, Creative Writing, Digital Media, Online Advertising, Integrated Marketing
Education
University of Miami 2009 — 2013
Bachelor of Business Administration (BBA), Marketing
CEA Buenos Aires Center 2011 — 2011
Mutual of Omaha November 2014 - Present
Doyle Properties July 2011 - Present
Consultant January 2010 - Present
Aflac April 2012 - March 2014
VMS January 2008 - January 2010
Yellowbook 2007 - 2008
Prudential Connecticut Realty August 2003 - May 2007
The Lion's Share Company May 1999 - May 2007
SNET April 1997 - May 1999
Comcast Cable May 1995 - October 1996
Skills
Life, Accident & Health..., Life Insurance, Estate Planning, Disability Insurance, Retirement Planning, Marketing, Public Relations, Advertising, Press Releases, Corporate Communications, Business Development, Leadership, Online Advertising, Public Speaking, Event Management, Social Media Marketing, Health Insurance, New Business Development, Event Planning, Social Media, Media Relations, Management, Licensed Real Estate..., Fundraising, Video Production, Competitive Analysis, Notary Public -..., Videography, Video Editing, Social Media Measurement, Business Planning, Competitive Intelligence, Creative Services, Insurance, Sales, Customer Service, Microsoft Office, Project Management, Editing, Microsoft Excel, Analysis, Strategic Planning, Team Building, Publicity, Marketing Strategy
Education
University of Massachusetts, Amherst 1984 — 1990
BA, Communications
Agawam High School, Agawam, MA 1981 — 1984
Diploma
Krueger Systems, Inc. March 2007 - Present
Cablevision 2014 - Present
Ditech Mortgage Corp July 2013 - May 2014
Ally Financial Inc. 2011 - 2013
Comcast Cable 2007 - 2011
KANA Software September 2006 - March 2007
Target February 2006 - August 2006
Microsoft November 2005 - February 2006
Cendant August 2005 - November 2005
Skills
Requirements Gathering, Business Analysis, Requirements Analysis, SDLC, SQL, Agile Methodologies, Business Intelligence, SOA, Analytics, Oracle, LoadRunner, Data Warehousing, Visio, Business Process Design, PL/SQL, Unix, Software Project..., Web Services, Java Enterprise Edition, Integration, Quality Center, Scrum, User Acceptance Testing, Systems Analysis, UML, Agile Project Management, XML, IT Strategy, Business Process, Test Planning, Web Applications, Business Requirements, System Testing, Vendor Management, Software Quality..., Data Integration, PMP, Test Management, Waterfall
Education
University of Minnesota-Twin Cities 2002 — 2004
Bachelor of Engineering (BEng), Computer Engineering
Ramjas 1995 — 2000
High School
MA Rehab Commission April 2010 - Present
Team Coordinating Agency, Inc. January 2013 - Present
Comcast Cable June 2008 - December 2009
Lawrence District Court March 2001 - June 2008
Education
University of Massachusetts Lowell 2006 — 2010
MA, Criminal Justice
University of Massachusetts Lowell 1994 — 1998
B.S, Criminal Justice
Comcast Business October 2013 - Present
Comcast Cable August 2010 - Present
Comcast Cable August 2008 - August 2010
Skills
Broadband, Telephony, Telecommunications, VoIP, Call Centers, Wireless, Customer Retention, T1, PRI, Metro Ethernet, Ethernet, MPLS
Education
University of Massachusetts Dartmouth 2002 — 2006
B.A., Management Information Systems
Comcast Cable July 2012 - Present
ESM April 2005 - July 2012
Skills
Admissions, Student Financial Aid, Enrollment Management, Higher Education, Student Recruiting, Educational Leadership, Adult Education
Education
University of Minnesota-Twin Cities
Surly Brewing Co. January 2015 - Present
The Salvation Army Northern Division December 2014 - January 2015
Optum June 2013 - May 2014
UnitedHealth Group August 2011 - June 2013
Best Buy September 2010 - July 2011
State of Tennessee December 2007 - August 2010
Comcast Cable May 2006 - November 2007
Skills
Human Resources, Sales, Recruiting, Employee Relations, Customer Service, Building Relationships, Training, Research, Data Entry, Microsoft Office, Event Planning, Case Managment, Call Centers, People Skills, Case Management, Team Building, Leadership, Talent Management, Team Leadership, Customer Experience, Customer Relations, New Hire Orientations, Customer Satisfaction, Customer Retention, Management, Team Management, Customer Insight, Teamwork
Education
University of Minnesota-Twin Cities 2014 — 2014
College of Continuing Education, Human Resources Test Preparation
University of Tennessee-Knoxville 2002 — 2006
Bachelor of Arts, Psychology
City of Cape Coral September 2014 - Present
Law Offices of Sylvia E. Heldreth, P.A. September 2012 - March 2014
Comcast Cable October 2009 - August 2012
gt Northeast Transportation Services LLC August 2008 - September 2009
American Title and Escrow Services May 2005 - June 2008
Skills
Customer Service, Outlook, Notary Public, Data Entry, File Management, Call Center, Administrative..., Microsoft Office, Customer Satisfaction, Spreadsheets, Microsoft Excel, Software Documentation, 10 Key, Fax, Microsoft Word, Access, Lotus Notes, Customer Retention, Filing, Office Management, Legal Assistance, Supervisory Skills, Mentoring, Real Estate Transactions, Real Estate, Always Willing to Learn, Call Centers, Telephone Skills, Leadership, Management, Team Building, Training
Education
University of Massachusetts, Amherst 1998 — 2002
Bachelor of Science, Legal Studies
Comcast Cable November 2013 - Present
Pawn America and PayDay America June 2011 - Present
Skills
Conflict Resolution, Customer Service, Leadership, Public Speaking, Teaching, Spanish
Education
University of Minnesota-Twin Cities 2007 — 2012
Bachelor of Arts, Spanish Studies
Comcast Cable December 2014 - Present
Comcast Cable June 2003 - December 2014
Skills
Customer Service, Telecommunications, Team Leadership, Process Improvement, Call Centers, Troubleshooting, Cross-functional Team...
Education
University of Phoenix 2006 — 2009
Bachelor of Science (BS), Information Technology
University of Michigan-Dearborn
Comcast Cable November 1999 - Present
Education
Mt. Wachusett Community College 1991 — 1995
Associates Degree, Criminal Justice and Corrections
UMass Lowell
Information Technology
Augustana Care October 2013 - Present
City of St. Louis Park January 2007 - April 2012
Comcast Cable August 2006 - December 2006
Time Warner Cable 1998 - August 2006
Paragon Cable 1997 - 1998
Nortel Cable TV 1988 - 1997
Skills
Time Management, Program Management, Outlook, Volunteer Management, Fundraising, Editing, Public Relations, Teamwork, Management, Leadership Development, Training, Organizational..., Coaching, Team Building, Teaching, English, Program Development, Marketing, Employee Training
Education
Takoda Institute 2012 — 2013
Computer Support Specialist
University of Minnesota-Duluth 1983 — 1988
Bachelor of Arts (B.A.), Communication
Comcast Cable January 2015 - Present
Comcast October 2012 - Present
Physio-Control, Inc. July 2011 - October 2012
Cooper Bussmann October 2010 - July 2011
Cooper Bussmann July 2008 - October 2010
Skills
SAP, Process Improvement, Accounting, Product Management, Forecasting, Variance Analysis, Access, Microsoft Excel, Budgets, Cross-functional Team..., Supply Chain Management, Sarbanes-Oxley Act, Ad Hoc Reporting, Analysis, Close Attention to..., Financial Analysis, Fixed Assets, QAD, Cost Accounting
Education
University of Missouri-Saint Louis 2001 — 2003
Master of Business Administration (M.B.A.)
University of Melbourne 1998 — 2001
Bachelor of Commerce (B.Com.), Accounting and Finance
Comcast Cable 2010 - 2012
Education
University of Mississippi Medical Center 2002 — 2003
Certification for Patient Care Technician
Bright House Networks April 2013 - Present
Comcast Cable January 2008 - April 2013
Education
University of Michigan 1993 — 1995
Business/Managerial Economics
The Travel Experience April 2013 - Present
Comcast Cable October 2009 - August 2013
Skills
Sales, Customer Service, Tourism, Resorts, Customer Satisfaction, Marketing, Sales Management, Weddings, Leadership, Customer Retention, Direct Sales, Cold Calling, Salesforce.com, Trade Shows, Event Management, Leisure Travel, Business Travel, Small Business, Team Building, Strategic Planning
Education
University of Massachusetts, Amherst 1980 — 1984
Bachelor's degree, Political Science
University of Tel Aviv, Israel 1982 — 1983
Exchange Student, Political Science
Collabera August 2012 - March 2013
Aditya Birla Minacs August 2012 - January 2013
Comcast Cable April 2009 - January 2012
Skills
Technical Support, Translation, Italian, French to English, English to French, Spanish-English, English-Spanish, italian cuisine, Entrepreneurship, Training Delivery, Employee Training
Education
University of Michigan-Flint 2008 — 2015
Bachelor's Degree, International Business
ITG, Integrated Technology Group June 2014 - Present
Comcast Cable June 2012 - June 2014
Hilton Worldwide June 2011 - June 2012
Skills
Microsoft Office, Communication, Administration, Customer Relations
Education
University of Minnesota Duluth
Some School, Electrical and Electronics Engineering
Comcast Cable September 2013 - Present
Skills
Resource Management
Education
University of Massachusetts Lowell 1990 — 1992
Bachelor of Business Administration (B.S.B.A.), Business Administration, Management and Operations