Communication Service for the Deaf
Industry: Non-profit
DescriptionCommunication Service for the Deaf is a non-profit company based in Austin, Texas. It is a subsidiary of South Dakota Association of the Deaf founded in 1975. CSD provides services nationwide, and is a major provider of Telecommunications Relay Service and Video Relay Service in cooperation with Sprint Nextel. Founded: 1975
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Communication Service for the Deaf Employees
Employee
Years
Job
Industry
DeAnna (Sweeney) Berg DeAnna (Sweeney) Berg's Communication Service for the Deaf Experience November 2005 - December 2006
Job Director of Workforce Management at Stratus Video Interpreting
Industry Telecommunications
Experience
Stratus Video Interpreting February 2015 - Present
CSDVRS, LLC dba ZVRS June 2008 - February 2015
CSDVRS, LLC December 2006 - June 2008
Communication Service for the Deaf November 2005 - December 2006
Communication Service for the Deaf January 2005 - November 2005
Communication Service for the Deaf June 2004 - January 2005
Communication Service for the Deaf June 2003 - June 2004
Communication Service for the Deaf October 2002 - June 2003
De Anna Sweeney, Freelance Interpreter March 1995 - October 2002
Skills
Workforce Planning, Call Center, Strategic Planning, Workforce Management, Business Process..., Problem Solving, Optimization, Analysis, Forecasting, Training, Call Centers, Interpreting, American Sign Language, Management, Telecommunications, Quality Assurance, Customer Satisfaction, Operations Management, Troubleshooting, Microsoft Excel, Networking, Leadership, Customer Service, Team Leadership, Process Scheduler, Start-ups, Coaching, Program Management, Community Outreach, Microsoft Office, Documentation, PowerPoint, Public Speaking, Teaching, Nonprofits, Mentoring, Social Media
Education
Augustana University (SD) 1990 — 1996
Elementary Education; Education of the Hearing Impaired
Southwest Minnesota State University 1988 — 1990
General
Stratus Video Interpreting February 2015 - Present
CSDVRS, LLC dba ZVRS June 2008 - February 2015
CSDVRS, LLC December 2006 - June 2008
Communication Service for the Deaf November 2005 - December 2006
Communication Service for the Deaf January 2005 - November 2005
Communication Service for the Deaf June 2004 - January 2005
Communication Service for the Deaf June 2003 - June 2004
Communication Service for the Deaf October 2002 - June 2003
De Anna Sweeney, Freelance Interpreter March 1995 - October 2002
Skills
Workforce Planning, Call Center, Strategic Planning, Workforce Management, Business Process..., Problem Solving, Optimization, Analysis, Forecasting, Training, Call Centers, Interpreting, American Sign Language, Management, Telecommunications, Quality Assurance, Customer Satisfaction, Operations Management, Troubleshooting, Microsoft Excel, Networking, Leadership, Customer Service, Team Leadership, Process Scheduler, Start-ups, Coaching, Program Management, Community Outreach, Microsoft Office, Documentation, PowerPoint, Public Speaking, Teaching, Nonprofits, Mentoring, Social Media
Education
Augustana University (SD) 1990 — 1996
Elementary Education; Education of the Hearing Impaired
Southwest Minnesota State University 1988 — 1990
General
Susan Kirkpatrick, PMP, CSSBB's Communication Service for the Deaf Experience December 2013 - Present
Job Senior Project Manager at Communication Service for the Deaf
Industry Computer Software
Experience
Communication Services for the Deaf December 2013 - Present
Communication Service for the Deaf December 2013 - Present
Kendra Scott January 2013 - December 2013
NF Consulting November 2010 - August 2012
Kirkpatrick Professional Services LLC October 2008 - 2012
Texas Comptroller of Public Accounts November 2008 - November 2010
Advanced Micro Devices October 1997 - August 2008
REInvestments May 1992 - February 2003
Texas Workers' Compensation Insurance Fund October 1995 - May 1997
Skills
Process Improvement, Public Speaking, Program Management, Change Management, Cross-functional Team..., Strategic Planning, Project Management, Business Process..., Software Documentation, Team Building, Operations Management, CRM & ERP..., Budget Monitoring, Problem solving, Project Planning, Standards Development, Private & Public Sectors, Business Analysis, Requirements Gathering, Test Management, Performance Improvement, Performance Management, Consulting, Resource Management, Communication, Contract Management, Negotiation, Contract Negotiating, Policy Analysis, Procedure Development, Procedure Manuals, Business Process Mapping, Manufacturing..., Operations Analysis, Software Project..., Project Recovery, SharePoint, SharePoint Designer, MS Project, PMP Certified, Professional Mentoring, Motivation, Goal-oriented..., Work well in a fast..., Enjoy Working with..., Enjoy Challenges, Records Management, Documentation Practices, Functional..., PMP
Education
St. Edward's University 2001 — 2003
Master's, Human Services - Human Resource Management, 3.75
Texas State University-San Marcos 1987 — 1992
BA, Speech Communication, Psychology
Communication Services for the Deaf December 2013 - Present
Communication Service for the Deaf December 2013 - Present
Kendra Scott January 2013 - December 2013
NF Consulting November 2010 - August 2012
Kirkpatrick Professional Services LLC October 2008 - 2012
Texas Comptroller of Public Accounts November 2008 - November 2010
Advanced Micro Devices October 1997 - August 2008
REInvestments May 1992 - February 2003
Texas Workers' Compensation Insurance Fund October 1995 - May 1997
Skills
Process Improvement, Public Speaking, Program Management, Change Management, Cross-functional Team..., Strategic Planning, Project Management, Business Process..., Software Documentation, Team Building, Operations Management, CRM & ERP..., Budget Monitoring, Problem solving, Project Planning, Standards Development, Private & Public Sectors, Business Analysis, Requirements Gathering, Test Management, Performance Improvement, Performance Management, Consulting, Resource Management, Communication, Contract Management, Negotiation, Contract Negotiating, Policy Analysis, Procedure Development, Procedure Manuals, Business Process Mapping, Manufacturing..., Operations Analysis, Software Project..., Project Recovery, SharePoint, SharePoint Designer, MS Project, PMP Certified, Professional Mentoring, Motivation, Goal-oriented..., Work well in a fast..., Enjoy Working with..., Enjoy Challenges, Records Management, Documentation Practices, Functional..., PMP
Education
St. Edward's University 2001 — 2003
Master's, Human Services - Human Resource Management, 3.75
Texas State University-San Marcos 1987 — 1992
BA, Speech Communication, Psychology
Abby Dutson Abby Dutson's Communication Service for the Deaf Experience January 2012 - March 2012
Job Sign Language Interpreter at Minnesota State Academy for the Deaf
Industry Human Resources
Experience
Vineya (CSD) January 2014 - Present
Minnesota State Academy for the Deaf August 2013 - August 2015
Hennepin Technical College January 2013 - August 2013
National American University June 2012 - August 2013
Dunwoody College of Technology August 2012 - May 2013
University of Minnesota February 2012 - May 2012
Communication Service for the Deaf January 2012 - March 2012
CSD January 2011 - December 2011
Skills
Sign Language, Interpreting, American Sign Language, Linguistics, Translation, Higher Education, Tutoring, Proofreading, Editing, Cultural Sensitivity, Workshops, Job Search, Language Teaching, Microsoft Office, InDesign
Education
Metropolitan State University 2015 — 2018
Master of Science of Technical Communication, Technical and Scientific Communication
Augustana College (SD) 2008 — 2012
Bachelor of Arts (B.A.), Sign Language Interpretation and Translation
Augustana College (SD) 2008 — 2012
Bachelor of Arts (B.A.), English--Writing Emphasis
Vineya (CSD) January 2014 - Present
Minnesota State Academy for the Deaf August 2013 - August 2015
Hennepin Technical College January 2013 - August 2013
National American University June 2012 - August 2013
Dunwoody College of Technology August 2012 - May 2013
University of Minnesota February 2012 - May 2012
Communication Service for the Deaf January 2012 - March 2012
CSD January 2011 - December 2011
Skills
Sign Language, Interpreting, American Sign Language, Linguistics, Translation, Higher Education, Tutoring, Proofreading, Editing, Cultural Sensitivity, Workshops, Job Search, Language Teaching, Microsoft Office, InDesign
Education
Metropolitan State University 2015 — 2018
Master of Science of Technical Communication, Technical and Scientific Communication
Augustana College (SD) 2008 — 2012
Bachelor of Arts (B.A.), Sign Language Interpretation and Translation
Augustana College (SD) 2008 — 2012
Bachelor of Arts (B.A.), English--Writing Emphasis
Jocelyn Vallery Jocelyn Vallery's Communication Service for the Deaf Experience October 2010 - March 2012
Job Graphic, UI, Web Designer
Industry Graphic Design
Experience
United States Department of Defense May 2015 - Present
UNIVERSAL PHOENIX GROUP LLC September 2014 - Present
Freelancing March 2012 - Present
Janney Montgomery Scott LLC October 2014 - May 2015
Wawa, Inc. February 2013 - May 2014
Communication Service for the Deaf October 2010 - March 2012
Rochester Institute of Technology September 2007 - May 2008
Rochester Institute of Technology September 2005 - May 2007
Skills
Logo Design, Layout, Illustration, Adobe Creative Suite, Graphics, Graphic Design, Flash, QuarkXPress, Dreamweaver, Web Design, Illustrator, OS X, Photoshop, Adobe Acrobat, Mac, InDesign, CSS, Typography, jQuery, HTML, JavaScript, Java, PHP, Ruby on Rails, Social Networking, Brochures, User Interface, Newsletters, Copywriting, Photography, Art, Editing, Web Development, User Interface Design, Autodesk Maya, Animation
Education
Rochester Institute of Technology 2008 — 2014
Master, Animation, Web desgin/development, Interactive Media
Rochester Institute of Technology 2003 — 2007
Fine Art Studio, Painting, Printmaking and graphics
United States Department of Defense May 2015 - Present
UNIVERSAL PHOENIX GROUP LLC September 2014 - Present
Freelancing March 2012 - Present
Janney Montgomery Scott LLC October 2014 - May 2015
Wawa, Inc. February 2013 - May 2014
Communication Service for the Deaf October 2010 - March 2012
Rochester Institute of Technology September 2007 - May 2008
Rochester Institute of Technology September 2005 - May 2007
Skills
Logo Design, Layout, Illustration, Adobe Creative Suite, Graphics, Graphic Design, Flash, QuarkXPress, Dreamweaver, Web Design, Illustrator, OS X, Photoshop, Adobe Acrobat, Mac, InDesign, CSS, Typography, jQuery, HTML, JavaScript, Java, PHP, Ruby on Rails, Social Networking, Brochures, User Interface, Newsletters, Copywriting, Photography, Art, Editing, Web Development, User Interface Design, Autodesk Maya, Animation
Education
Rochester Institute of Technology 2008 — 2014
Master, Animation, Web desgin/development, Interactive Media
Rochester Institute of Technology 2003 — 2007
Fine Art Studio, Painting, Printmaking and graphics
Cary Hatton Cary Hatton's Communication Service for the Deaf Experience 2009 - 2010
Job Writer/Editor
Industry Writing and Editing
Experience
The Highview Center October 2010 - Present
Self employed 2001 - Present
Professional Psychology and Consultation 1993 - Present
Communication Service for the Deaf 2009 - 2010
Deaf Community Resource Center 2007 - 2009
Skills
Newsletters, Editing, Non-profits, Coaching, Leadership Development, Writing, Teaching, Press Releases, Marketing, Program Management, Mental Health, Psychotherapy, Higher Education, Staff Development, Social Networking, Policy, Advertising, Career Counseling, Nonprofits, Photography, Public Speaking, Blogging, Training, Grants, Community Outreach, Fundraising, Volunteer Management, Social Media, Program Development, Small Business, Social Services, Grant Writing
Education
University of Cincinnati 1979 — 1984
Ed.D., Counselor Education
Wright State University 1973 — 1976
M. Ed., Counseling
Ohio University 1967 — 1970
BA, English
The Highview Center October 2010 - Present
Self employed 2001 - Present
Professional Psychology and Consultation 1993 - Present
Communication Service for the Deaf 2009 - 2010
Deaf Community Resource Center 2007 - 2009
Skills
Newsletters, Editing, Non-profits, Coaching, Leadership Development, Writing, Teaching, Press Releases, Marketing, Program Management, Mental Health, Psychotherapy, Higher Education, Staff Development, Social Networking, Policy, Advertising, Career Counseling, Nonprofits, Photography, Public Speaking, Blogging, Training, Grants, Community Outreach, Fundraising, Volunteer Management, Social Media, Program Development, Small Business, Social Services, Grant Writing
Education
University of Cincinnati 1979 — 1984
Ed.D., Counselor Education
Wright State University 1973 — 1976
M. Ed., Counseling
Ohio University 1967 — 1970
BA, English
Adam Ellsworth Adam Ellsworth's Communication Service for the Deaf Experience August 2007 - August 2012
Job Freelance Consultant at Molten Logic, LLC
Industry Information Technology and Services
Experience
Molten Logic, LLC July 2012 - Present
Get-Sound.com December 2004 - Present
Communication Service for the Deaf August 2007 - August 2012
Meta Payment Systems January 2006 - June 2006
Communication Service for the Deaf March 2003 - December 2005
Omnitech May 2000 - March 2003
Skills
SQL Server, SQL, Application Development, Administration, ASP, Microsoft Dynamics, C#, Android, Java, Database Administration, Web Applications, Software Development, Microsoft SQL Server, Databases, System Administration, Servers, Microsoft Exchange, Integration, Customer Service
Education
Dakota State University 1998 — 2001
BS, Computer Science
Augustana College (SD) 1997 — 1998
Computer Science
Molten Logic, LLC July 2012 - Present
Get-Sound.com December 2004 - Present
Communication Service for the Deaf August 2007 - August 2012
Meta Payment Systems January 2006 - June 2006
Communication Service for the Deaf March 2003 - December 2005
Omnitech May 2000 - March 2003
Skills
SQL Server, SQL, Application Development, Administration, ASP, Microsoft Dynamics, C#, Android, Java, Database Administration, Web Applications, Software Development, Microsoft SQL Server, Databases, System Administration, Servers, Microsoft Exchange, Integration, Customer Service
Education
Dakota State University 1998 — 2001
BS, Computer Science
Augustana College (SD) 1997 — 1998
Computer Science
Jason Ruzicka Jason Ruzicka's Communication Service for the Deaf Experience November 2010 - June 2012
Job Pursuing a career in Web Design & Development
Industry Marketing and Advertising
Experience
Convo Relay January 2015 - Present
CSD March 2013 - December 2014
Sanderson Community Center of the Deaf and Hard of Hearing October 2012 - February 2013
Communication Service for the Deaf November 2010 - June 2012
Viable Inc. July 2007 - March 2010
Skills
Community Outreach, Social Media, Training, Marketing, Sales, American Sign Language, Event Management, Customer Service, Microsoft Office, Analysis, Time Management, Data Analysis, Deaf Culture, Fundraising, Budgets, Project Management, Microsoft Dynamics, Social Services, Event Planning, Tableau, Marketing Operations, Public Speaking, Project Coordination, Highly detail oriented, Project Planning, Nonprofits, Python, Photoshop, InDesign, Illustrator, Adobe Creative Suite
Education
Austin Community College 2015 — 2016
Certificate, Web Programming
Austin Community College 2015 — 2016
Associate of Applied Science, User Experience Design
Gallaudet University 2002 — 2007
Bachelor of Science, Business Administration
Convo Relay January 2015 - Present
CSD March 2013 - December 2014
Sanderson Community Center of the Deaf and Hard of Hearing October 2012 - February 2013
Communication Service for the Deaf November 2010 - June 2012
Viable Inc. July 2007 - March 2010
Skills
Community Outreach, Social Media, Training, Marketing, Sales, American Sign Language, Event Management, Customer Service, Microsoft Office, Analysis, Time Management, Data Analysis, Deaf Culture, Fundraising, Budgets, Project Management, Microsoft Dynamics, Social Services, Event Planning, Tableau, Marketing Operations, Public Speaking, Project Coordination, Highly detail oriented, Project Planning, Nonprofits, Python, Photoshop, InDesign, Illustrator, Adobe Creative Suite
Education
Austin Community College 2015 — 2016
Certificate, Web Programming
Austin Community College 2015 — 2016
Associate of Applied Science, User Experience Design
Gallaudet University 2002 — 2007
Bachelor of Science, Business Administration
Dexter Jones Dexter Jones's Communication Service for the Deaf Experience 2013 - 2014
Job Gallery Assistant at SFCC: Red Dot Gallery
Industry Graphic Design
Experience
SFCC: Red Dot Gallery December 2014 - Present
Self Employed 2014 - Present
Communication Service for the Deaf 2013 - 2014
Austin Community College 2013 - 2014
Skills
Social Media, Web Design, Graphic Arts, Drawing, Adobe Creative Suite, Social Networking, Public Speaking, Logo Design, Advertising, Editing, Graphic Design, Graphics, Community Outreach, Event Planning, Nonprofits, Video
Education
Austin Community College 2010 — 2014
Associate's Degree, Web & Interactive Design and Graphic Arts Technology
SFCC: Red Dot Gallery December 2014 - Present
Self Employed 2014 - Present
Communication Service for the Deaf 2013 - 2014
Austin Community College 2013 - 2014
Skills
Social Media, Web Design, Graphic Arts, Drawing, Adobe Creative Suite, Social Networking, Public Speaking, Logo Design, Advertising, Editing, Graphic Design, Graphics, Community Outreach, Event Planning, Nonprofits, Video
Education
Austin Community College 2010 — 2014
Associate's Degree, Web & Interactive Design and Graphic Arts Technology
Michelle Stubkjaer Michelle Stubkjaer's Communication Service for the Deaf Experience October 2004 - November 2005
Job HR Consultant at Alternative HRD, LLC
Industry Human Resources
Experience
Alternative HRD, LLC November 2014 - Present
Integra Plastics May 2014 - November 2014
Resurrection Lutheran Church July 2013 - May 2014
LocalsLoveUs.com September 2012 - June 2013
CAPITAL Card Services November 2005 - June 2009
Communication Service for the Deaf October 2004 - November 2005
Communication Service for the Deaf July 2002 - October 2004
NorthWestern Corporation July 2000 - July 2002
Skills
Onboarding, Vendor Management, Leadership Development, Deferred Compensation, HR Policies, Succession Planning, HRIS, Employee Relations, Human Resources, Workforce Planning, Performance Appraisal, Grievances, Recruiting, Organizational..., Employee Benefits, Strategic Planning, Process Improvement, Payroll
Education
Augustana College (SD) 1994 — 1998
Bachelor of Arts (BA)
Alternative HRD, LLC November 2014 - Present
Integra Plastics May 2014 - November 2014
Resurrection Lutheran Church July 2013 - May 2014
LocalsLoveUs.com September 2012 - June 2013
CAPITAL Card Services November 2005 - June 2009
Communication Service for the Deaf October 2004 - November 2005
Communication Service for the Deaf July 2002 - October 2004
NorthWestern Corporation July 2000 - July 2002
Skills
Onboarding, Vendor Management, Leadership Development, Deferred Compensation, HR Policies, Succession Planning, HRIS, Employee Relations, Human Resources, Workforce Planning, Performance Appraisal, Grievances, Recruiting, Organizational..., Employee Benefits, Strategic Planning, Process Improvement, Payroll
Education
Augustana College (SD) 1994 — 1998
Bachelor of Arts (BA)
Andrew Donatich Andrew Donatich's Communication Service for the Deaf Experience August 2010 - August 2011
Job Customer Relations Director
Industry Nonprofit Organization Management
Experience
Convo Communications February 2013 - Present
CSD August 2011 - February 2013
Communication Service for the Deaf August 2010 - August 2011
Viable Inc. September 2008 - January 2010
Communication Access Center February 2007 - June 2008
Skills
Training, Leadership, Human Resources, Project Management, Coaching, Customer Service, Sales, Budgets, Access, Employee Training, Microsoft Office, Staff Development, Customer Retention, Payroll, Software Documentation, Strategic Planning, Community Outreach, Time Management, Interviews, Call Centers, Teamwork, Social Networking, Policy
Education
Gallaudet University 2008 — 2010
Masters of Science, Administration/Supervision
Rochester Institute of Technology 2001 — 2006
Bachelors of Science, Business Management/Communication
Convo Communications February 2013 - Present
CSD August 2011 - February 2013
Communication Service for the Deaf August 2010 - August 2011
Viable Inc. September 2008 - January 2010
Communication Access Center February 2007 - June 2008
Skills
Training, Leadership, Human Resources, Project Management, Coaching, Customer Service, Sales, Budgets, Access, Employee Training, Microsoft Office, Staff Development, Customer Retention, Payroll, Software Documentation, Strategic Planning, Community Outreach, Time Management, Interviews, Call Centers, Teamwork, Social Networking, Policy
Education
Gallaudet University 2008 — 2010
Masters of Science, Administration/Supervision
Rochester Institute of Technology 2001 — 2006
Bachelors of Science, Business Management/Communication
Karen Peltz Strauss's Communication Service for the Deaf Experience April 2002 - March 2010
Job Deputy Bureau Chief, CGB, FCC
Industry Government Administration
Experience
Federal Communications Commission March 2010 - Present
Coalition of Organizations for Accessible Technology March 2007 - March 2010
Communication Service for the Deaf April 2002 - March 2010
National Association of the Deaf 1996 - 1999
National Law Center for Law and Deafness October 1984 - December 1995
Skills
Disability Rights, Public Speaking, Community Outreach, Non-profits, Fundraising, Public Policy, Leadership, Policy
Education
Georgetown University Law Center 1981 — 1983
L.L.M., Advocacy
University of Pennsylvania Law School 1978 — 1981
J.D.
Federal Communications Commission March 2010 - Present
Coalition of Organizations for Accessible Technology March 2007 - March 2010
Communication Service for the Deaf April 2002 - March 2010
National Association of the Deaf 1996 - 1999
National Law Center for Law and Deafness October 1984 - December 1995
Skills
Disability Rights, Public Speaking, Community Outreach, Non-profits, Fundraising, Public Policy, Leadership, Policy
Education
Georgetown University Law Center 1981 — 1983
L.L.M., Advocacy
University of Pennsylvania Law School 1978 — 1981
J.D.
Dan Sorenson's Communication Service for the Deaf Experience February 2003 - December 2006
Job Data Security Officer at Total Card, Inc.
Industry Telecommunications
Experience
Total Card, Inc. December 2009 - Present
CSDVRS, LLC December 2006 - August 2010
Communication Service for the Deaf February 2003 - December 2006
The Credit Store, Inc. October 1997 - January 2003
MHA Software Services October 1994 - October 1997
Skills
VoIP, Networking, Cisco Technologies, Windows, System Administration, SIP, Video, Call Center, Telecommunications, Troubleshooting, Active Directory, Operations Management, Linux, Network Design, Team Building, Data Center, Disaster Recovery, Network Security, Firewalls, Call Centers, Security, WAN, Solaris
Education
Iowa State University 1988 — 1994
BS, Industrial Education and Technology
Total Card, Inc. December 2009 - Present
CSDVRS, LLC December 2006 - August 2010
Communication Service for the Deaf February 2003 - December 2006
The Credit Store, Inc. October 1997 - January 2003
MHA Software Services October 1994 - October 1997
Skills
VoIP, Networking, Cisco Technologies, Windows, System Administration, SIP, Video, Call Center, Telecommunications, Troubleshooting, Active Directory, Operations Management, Linux, Network Design, Team Building, Data Center, Disaster Recovery, Network Security, Firewalls, Call Centers, Security, WAN, Solaris
Education
Iowa State University 1988 — 1994
BS, Industrial Education and Technology
William Hoppe's Communication Service for the Deaf Experience March 1998 - March 2001
Job Vice President at Serco Global Services
Industry Outsourcing/Offshoring
Experience
Serco Global Services 2007 - Present
Intelenet Global Services 2007 - June 2011
Upstream LLC March 2001 - June 2011
Rosenbluth/Upstream LLC 2001 - 2005
Rosenbluth International 2000 - 2004
Communication Service for the Deaf March 1998 - March 2001
US Bank 1995 - 1998
Skills
CRM, Outsourcing, Workforce Management, Vendor Management, Call Centers, Offshoring, Process Improvement, Service Delivery, Change Management, Leadership, Transition Management, Strategy, Performance Management, BPO, Business Analysis, Team Building, Business Strategy, Project Management, Analytics, Employee Engagement
Education
Minnesota State University, Moorhead 1990 — 1995
BS, Energy Management
Serco Global Services 2007 - Present
Intelenet Global Services 2007 - June 2011
Upstream LLC March 2001 - June 2011
Rosenbluth/Upstream LLC 2001 - 2005
Rosenbluth International 2000 - 2004
Communication Service for the Deaf March 1998 - March 2001
US Bank 1995 - 1998
Skills
CRM, Outsourcing, Workforce Management, Vendor Management, Call Centers, Offshoring, Process Improvement, Service Delivery, Change Management, Leadership, Transition Management, Strategy, Performance Management, BPO, Business Analysis, Team Building, Business Strategy, Project Management, Analytics, Employee Engagement
Education
Minnesota State University, Moorhead 1990 — 1995
BS, Energy Management
Vicky Weimer's Communication Service for the Deaf Experience February 2003 - August 2004
Job Inside Sales Associate at MSC Industrial Supply
Industry Wholesale
Experience
MSC Industrial Supply Customer Service RepresentativeOptimum Global CommunicationsJuly 2005 - July 2007
Communication Service for the Deaf February 2003 - August 2004
Education
University of Massachusetts, Amherst 1995 — 1997
B.S., Hotel, Restaurant and Travel Administration
Holyoke Community College 1983 — 1985
A.A., Liberal Arts, Communications
MSC Industrial Supply Customer Service RepresentativeOptimum Global CommunicationsJuly 2005 - July 2007
Communication Service for the Deaf February 2003 - August 2004
Education
University of Massachusetts, Amherst 1995 — 1997
B.S., Hotel, Restaurant and Travel Administration
Holyoke Community College 1983 — 1985
A.A., Liberal Arts, Communications
Aaron Gutzke's Communication Service for the Deaf Experience July 2014 - Present
Job Minnesota State Program Director at Communication Service for the Deaf
Industry Public Policy
Experience
Communication Service for the Deaf July 2014 - Present
Communication Service for the Deaf December 2013 - June 2014
CSD of Minnesota March 2013 - November 2013
PEPNet-Midwest April 2008 - May 2012
CSD of Minnesota July 2006 - March 2008
Lionsgate January 2002 - October 2005
Paramount Pictures January 2001 - December 2001
eToys November 1998 - August 2001
Gallaudet University May 1995 - September 1997
Skills
Project Management, Program Management, Change Management, Microsoft Office, Project Planning, Strategic Planning, Teaching, Team Leadership, Research, Coaching, Customer Service, Business Analysis, Team Building, Public Speaking, Management, Microsoft Excel, Social Media, English, E-Learning, eFolio, Nonprofits, Community Outreach, Editing, Volunteer Management, Training, Software Documentation, Policy, Program Development, Staff Development, Fundraising, Grant Writing, Leadership, Event Planning, Higher Education, Curriculum Design, Social Networking
Education
University of Minnesota-Twin Cities 2011 — 2014
Masters of Public Affairs, Public Policy, Disability Policy
Gallaudet University 1990 — 1997
Bachelor of Arts (B.A.), English / Secondary Education
Communication Service for the Deaf July 2014 - Present
Communication Service for the Deaf December 2013 - June 2014
CSD of Minnesota March 2013 - November 2013
PEPNet-Midwest April 2008 - May 2012
CSD of Minnesota July 2006 - March 2008
Lionsgate January 2002 - October 2005
Paramount Pictures January 2001 - December 2001
eToys November 1998 - August 2001
Gallaudet University May 1995 - September 1997
Skills
Project Management, Program Management, Change Management, Microsoft Office, Project Planning, Strategic Planning, Teaching, Team Leadership, Research, Coaching, Customer Service, Business Analysis, Team Building, Public Speaking, Management, Microsoft Excel, Social Media, English, E-Learning, eFolio, Nonprofits, Community Outreach, Editing, Volunteer Management, Training, Software Documentation, Policy, Program Development, Staff Development, Fundraising, Grant Writing, Leadership, Event Planning, Higher Education, Curriculum Design, Social Networking
Education
University of Minnesota-Twin Cities 2011 — 2014
Masters of Public Affairs, Public Policy, Disability Policy
Gallaudet University 1990 — 1997
Bachelor of Arts (B.A.), English / Secondary Education
Tom D'Angelo's Communication Service for the Deaf Experience 1998 - 2005
Job Owner
Industry Construction
Experience
HD Home Design Co. November 2014 - Present
ZVRS October 2008 - May 2014
Sprint Relay May 2005 - October 2008
Communication Service for the Deaf 1998 - 2005
Skills
Telecommunications, Community Outreach, Video Conferencing, Call Centers, Call Center, American Sign Language, Customer Service, Training, Coaching, Marketing Communications, Nonprofits, Team Building, Marketing, Management, Leadership, Social Networking, Public Speaking, Sales Management, Advertising, VoIP, Strategic Planning, Event Planning, Sales, PowerPoint, Leadership Development, Program Management, Public Relations, Social Media, Microsoft Office, Teaching
Education
Colorado Technical University 2003 — 2005
Master of Business Administration (M.B.A.), Executive Business Administration and Management
Gallaudet University 1992 — 1998
Bachelor's degree, Communication Studies
Model Secondary School for the Deaf
HD Home Design Co. November 2014 - Present
ZVRS October 2008 - May 2014
Sprint Relay May 2005 - October 2008
Communication Service for the Deaf 1998 - 2005
Skills
Telecommunications, Community Outreach, Video Conferencing, Call Centers, Call Center, American Sign Language, Customer Service, Training, Coaching, Marketing Communications, Nonprofits, Team Building, Marketing, Management, Leadership, Social Networking, Public Speaking, Sales Management, Advertising, VoIP, Strategic Planning, Event Planning, Sales, PowerPoint, Leadership Development, Program Management, Public Relations, Social Media, Microsoft Office, Teaching
Education
Colorado Technical University 2003 — 2005
Master of Business Administration (M.B.A.), Executive Business Administration and Management
Gallaudet University 1992 — 1998
Bachelor's degree, Communication Studies
Model Secondary School for the Deaf
Katy Lerch's Communication Service for the Deaf Experience 2001 - 2005
Job drlerch@aol.com
Industry Telecommunications
Experience
Purple Communications, Inc April 2005 - 2013
Verizon Business 2005 - 2013
Registry of Interpreters for the Deaf, Inc. 1978 - 2011
CSD August 2001 - April 2005
Communication Service for the Deaf 2001 - 2005
Wisconsin School for the Deaf August 1994 - December 2001
Wisconsin School for the Deaf 1994 - 2001
Education
Northern Illinois University 2001 — 2001
Library/Media
North Central University 1980 — 1984
Interdisciplinary, Cross Culture Studies
Purple Communications, Inc April 2005 - 2013
Verizon Business 2005 - 2013
Registry of Interpreters for the Deaf, Inc. 1978 - 2011
CSD August 2001 - April 2005
Communication Service for the Deaf 2001 - 2005
Wisconsin School for the Deaf August 1994 - December 2001
Wisconsin School for the Deaf 1994 - 2001
Education
Northern Illinois University 2001 — 2001
Library/Media
North Central University 1980 — 1984
Interdisciplinary, Cross Culture Studies
Debbie Hyman-Scott's Communication Service for the Deaf Experience July 2008 - July 2011
Job Customer Service Manager at Honolulu Cookie Company
Industry Medical Devices
Experience
Honolulu Cookie Company February 2014 - Present
Kinetic Concepts July 2011 - May 2013
Communication Service for the Deaf July 2008 - July 2011
DIRECTV November 2005 - June 2008
Outrigger Hotels & Resorts 2002 - 2005
American Hawaii Cruises 1996 - 2000
Education
University of South Carolina-Columbia 1990 — 1993
College of Hospitality, Retail, and Sports Management, Hotel, Restaurant & Tourism
Honolulu Cookie Company February 2014 - Present
Kinetic Concepts July 2011 - May 2013
Communication Service for the Deaf July 2008 - July 2011
DIRECTV November 2005 - June 2008
Outrigger Hotels & Resorts 2002 - 2005
American Hawaii Cruises 1996 - 2000
Education
University of South Carolina-Columbia 1990 — 1993
College of Hospitality, Retail, and Sports Management, Hotel, Restaurant & Tourism
Milana Donatich's Communication Service for the Deaf Experience February 2011 - August 2011
Job Family Signs Instructor
Industry Individual & Family Services
Experience
Texas School for the Deaf August 2011 - Present
Texas School for the Deaf February 2012 - June 2014
Communication Service for the Deaf February 2011 - August 2011
CSD October 2010 - February 2011
Skills
American Sign Language, Community Outreach, Non-profits, Event Planning, Public Speaking, Fundraising, Social Services, Program Development, Customer Service, Microsoft Office, Social Media, Social Networking, Special Education, Child Advocacy, Parent Communication, Teaching, Nonprofits, Coaching, Curriculum Design, Staff Development, Volunteer Management
Education
Capella University 2009 — 2012
MA, Early Childhood Education
Gallaudet University 2003 — 2008
Bachelor of Arts, Sociology/Family & Child Studies
Maryland School for the Deaf 2001 — 2003
High School
Texas School for the Deaf August 2011 - Present
Texas School for the Deaf February 2012 - June 2014
Communication Service for the Deaf February 2011 - August 2011
CSD October 2010 - February 2011
Skills
American Sign Language, Community Outreach, Non-profits, Event Planning, Public Speaking, Fundraising, Social Services, Program Development, Customer Service, Microsoft Office, Social Media, Social Networking, Special Education, Child Advocacy, Parent Communication, Teaching, Nonprofits, Coaching, Curriculum Design, Staff Development, Volunteer Management
Education
Capella University 2009 — 2012
MA, Early Childhood Education
Gallaudet University 2003 — 2008
Bachelor of Arts, Sociology/Family & Child Studies
Maryland School for the Deaf 2001 — 2003
High School
Angie Wahl's Communication Service for the Deaf Experience September 2001 - February 2007
Job Owner/Travel Consultant of AllStar Travel
Industry Leisure, Travel & Tourism
Experience
All-Star Travel March 2009 - Present
J.Wahl Construction February 2008 - March 2009
HSBC February 2007 - February 2008
Communication Service for the Deaf September 2001 - February 2007
Ken Hirsch Travel and AAA Travel July 1995 - September 2001
Skills
Disney, Cruises, Vacation, Travel Management, Hotels, Resorts, Business Travel, Honeymoons, Hospitality Management, Inclusive Resorts, Travel Planning, Family Vacations, Leisure, Car Rental, Trade Shows, Leisure Travel
Education
National American University 1991 — 1993
Travel and Tourism, Management of People, Marketing, and Composition
All-Star Travel March 2009 - Present
J.Wahl Construction February 2008 - March 2009
HSBC February 2007 - February 2008
Communication Service for the Deaf September 2001 - February 2007
Ken Hirsch Travel and AAA Travel July 1995 - September 2001
Skills
Disney, Cruises, Vacation, Travel Management, Hotels, Resorts, Business Travel, Honeymoons, Hospitality Management, Inclusive Resorts, Travel Planning, Family Vacations, Leisure, Car Rental, Trade Shows, Leisure Travel
Education
National American University 1991 — 1993
Travel and Tourism, Management of People, Marketing, and Composition
Theresa Weeks's Communication Service for the Deaf Experience 2011 - 2013
Job Unemployed
Industry Nonprofit Organization Management
Experience
Communication Service for the Deaf 2011 - 2013
Communication Service for the Deaf/Broadband Technology Opportunity Program March 2011 - January 2012
Education
Rochester Institute of Technology 2003 — 2007
Associate of Arts and Sciences (AAS), Digital Imaging and Publishing Technology
Communication Service for the Deaf 2011 - 2013
Communication Service for the Deaf/Broadband Technology Opportunity Program March 2011 - January 2012
Education
Rochester Institute of Technology 2003 — 2007
Associate of Arts and Sciences (AAS), Digital Imaging and Publishing Technology
Shawn Guenther's Communication Service for the Deaf Experience July 1990 - May 1997
Job Co Owner at Integrative BodywoRx & Massage
Industry Hospital & Health Care
Experience
Integrative BodywoRx & Massage February 2015 - Present
Avera McKennan Hospital & University Health Center October 2012 - Present
Integrative Therapies May 2014 - February 2015
Jones Wellness Center November 2010 - September 2012
YRC Freight July 1998 - November 2010
Communication Service for the Deaf July 1990 - May 1997
Skills
Deep Tissue Massage, Pain Management, Migraine, Headaches, Swedish Massage, Myofascial Release, Thai Massage, Pregnancy Massage, Reiki Master, Medical Billing, Medical Records, Healthcare, HIPAA, Medical Terminology, Type 80 WPM, 10 Key, Customer Service, Collections, Telephone Skills, Invoicing, Call Centers
Education
Globe University 2013 — 2014
Diploma, Massage Therapy/Therapeutic Massage
Dakota State University 2010 — 2011
Health Information/Medical Records Technology/Technician
The University of South Dakota 1987 — 1990
Elementary Education and Teaching
Integrative BodywoRx & Massage February 2015 - Present
Avera McKennan Hospital & University Health Center October 2012 - Present
Integrative Therapies May 2014 - February 2015
Jones Wellness Center November 2010 - September 2012
YRC Freight July 1998 - November 2010
Communication Service for the Deaf July 1990 - May 1997
Skills
Deep Tissue Massage, Pain Management, Migraine, Headaches, Swedish Massage, Myofascial Release, Thai Massage, Pregnancy Massage, Reiki Master, Medical Billing, Medical Records, Healthcare, HIPAA, Medical Terminology, Type 80 WPM, 10 Key, Customer Service, Collections, Telephone Skills, Invoicing, Call Centers
Education
Globe University 2013 — 2014
Diploma, Massage Therapy/Therapeutic Massage
Dakota State University 2010 — 2011
Health Information/Medical Records Technology/Technician
The University of South Dakota 1987 — 1990
Elementary Education and Teaching
Partners HealthCare
WellStar Health System
National Geographic Society
BJC HealthCare
Christiana Care Health System
NPR
Howard Hughes Medical Institute
AAA