CompuCom Company
Industry: IT service management company
DescriptionCompuCom Systems Inc. is a technology managed services provider and product reseller headquartered in Fort Mill, South Carolina, a southern suburb of Charlotte, North Carolina. It is a wholly owned subsidiary of Office Depot, Inc. Number of employees: 11,000 Headquarters: Fort Mill, South Carolina, United States Founded: 1987 Area served: North America Parent organization: Office Depot Subsidiaries: Getronics USA, Inc., Allcom Inc., ClientLink, Inc.,
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CompuCom Employees
Southwest Airlines (Contractor through Make Corporation) March 2015 - Present
CompuCom December 2011 - March 2015
Dell July 2011 - December 2011
T-Mobile March 2011 - July 2011
Dealertrack Technologies September 2007 - March 2011
Skills
Active Directory, Microsoft Exchange, Windows XP, Windows 7, Technical Support, VPN, SharePoint, Servers, Help Desk Support, Microsoft Office, Cisco Technologies, Windows Vista, Hardware Support, Juniper, Windows Server, Service Desk, Windows XP Pro, Office 365, Lotus Notes, Citrix Metaframe, Windows Remote Desktop, Windows Registry, Internet Explorer, Google Chrome, Firefox, iOS, Cisco VPN, RSA SecurID, Odyssey, Outlook, Live Meeting, GoToMeeting, WebEx, LogMeIn, LANDesk, iPhone, Android, iPad, Remote User Support, Windows 8.1, ActiveSync, Exchange ActiveSync, Service-now.com, Workday, ITIL Certified, SCCM, Knowledge Sharing, Computer Hardware
Education
Northwood University 2000 — 2002
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
Sigma Solutions, Inc. September 2013 - March 2015
jcpenney April 2013 - September 2013
CompuCom November 2012 - April 2013
Johnson Service Group, Inc Contractor for TVA August 2011 - November 2012
National Cable Techs Contractor for TVA February 2010 - August 2011
Murphree Data-Com August 2009 - February 2010
Marathon Electrical Contractors, Inc. February 2008 - August 2009
Computer Support Systems December 2006 - February 2008
Skills
Cisco Technologies, CCNA, Cisco Security, Cisco Wireless, CCDA, CompTIA A+ Certification, CompTIA Network+, ITIL v3 Foundations..., CompTIA Network+..., CWTS, CCNA Voice, Polycom, Comptia Security+, CCNP Wireless, CCNP Certified, CCDP
Education
Northeast Alabama Community College 2012 — 2013
Associate of Science (A.S.), Information Technology
Ardmore High School 2000 — 2005
Advance High School Diploma, High School/Secondary Diplomas and Certificates
CompuCom October 2014 - Present
Impact Networking March 2014 - September 2014
LMI Solutions, Inc. September 2011 - February 2014
Synnex - PRINTSolv Managed Print Services 2006 - September 2011
Insight/Comark 1995 - 2006
Skills
Managed Print Services, Solution Selling, Lead Generation, Program Management, Sales, Sales Process, Direct Sales, Training, Salesforce.com, B2B, Selling, Account Management, Major Accounts, New Business Development, Sales Management, Business Development, Channel Partners, Cold Calling, Professional Services, Managed Services
Education
Northern Illinois University 1987 — 1992
Bachelor of Science (B.S.), Economics
CompuCom June 2012 - Present
Kindred 2003 - 2013
Skills
Linux, Active Directory, Windows Server, Servers, ITIL, VMware, Windows 7, Disaster Recovery, XP, Troubleshooting, IT Service Management, Virtualization, Technical Support, Data Center, Microsoft SQL Server, Network Administration, DNS, SharePoint, Microsoft Exchange, Computer Hardware, Hardware
Education
Nova Southeastern University 2007 — 2008
Masters, Computers and Information Systems
It Works Global July 2014 - Present
Texas Voodoo Candle Company January 2013 - Present
Cummins Southern Plains December 2004 - Present
CompuCom June 2002 - December 2004
Skills
Process Improvement, Six Sigma, Visio, Project Management, Cross-functional Team..., Automotive, Analysis, CRM, Vendor Management, Project Planning, Software Documentation, Business Intelligence, ERP, Change Management, Team Leadership, Inventory Management, Inventory Control, Inventory Analysis, Physical Inventory, Candles, Sales Operations, Customer Relations, Business Analysis, Databases, Data Warehousing, Requirements Analysis, SQL
Education
Northeastern State University 2001 — 2002
Brillio Managed Contract @ Microsoft June 2015 - Present
Brillio August 2014 - June 2015
Collabera July 2012 - August 2014
CompuCom May 2008 - December 2012
Puget Sound Blood Center 1999 - 2007
Skills
Troubleshooting, Program Management, Networking, Kernel, Project Management, Customer Service, Training, Team Building, Strategic Planning, Coordination, Powershell, SharePoint, Active Directory, Windows Server, DNS, Microsoft Technologies, Microsoft Exchange, Virtualization, Network Administration, Microsoft SQL Server, Testing, Software Development, Windows, Agile Methodologies
Education
Northwest University 1995 — 2000
Business Management and Administration, Business w/focus as MCSE
Sirius Computer Solutions May 2015 - Present
Varrow September 2014 - April 2015
Varrow November 2011 - September 2014
Varrow August 2010 - November 2011
Hosted Solutions June 2007 - August 2010
RTI International October 2001 - June 2007
CompuCom May 2000 - September 2001
TigerDirect.com September 1999 - April 2000
CompUSA January 1998 - September 1999
SAIC January 1993 - October 1994
Skills
Virtualization, VMware, SAN, Cloud Computing, Disaster Recovery, Storage, Cisco, Servers, Data Center, Storage Area Networks, Windows Server, NAS, System Administration, High Availability, vSphere, Windows, Active Directory, Clustering, VMware ESX, SQL Server, Enterprise Storage, Business Continuity, Clariion, Architecture, Fibre Channel, Integration, Cisco Technologies, EMC Storage, VMware Infrastructure, NetApp, Security, Enterprise Architecture, Cluster, Server Architecture, Citrix, Storage Virtualization, VDI, Infrastructure, Enterprise Software, Operating Systems, Managed Services, Networking, Hardware, Information Technology, Hyper-V, Microsoft SQL Server, Solaris, Storage Architecture, Deduplication, Network Architecture
Education
North Carolina State University
Applied Mathematics
North Carolina School of Science and Mathematics 1989 — 1991
Forgentum April 2013 - April 2014
CompuCom January 2012 - March 2013
Mix It Up Martial Arts LLC December 2010 - December 2011
911 Self Defense January 2009 - November 2010
Ticketmaster Entertainment June 2002 - October 2006
Skills
Desktop Hardware, Desktop Support, Third Parties, Wireless Networking, Wireless Security, Server Administration, Cable Management, IP Phones, Multiplexers, Software Installation, Software Implementation, Printer Support, Switches, Antivirus, Backup, Integrity, Connectivity, Computer Hardware..., Hardware Installation, Printers, Desktop Computers, Technical Support, Help Desk Support, Laptops, SAN, Troubleshooting, Remote Desktop
Education
ITT Technical Institute- san antonio 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering
Northwest Vista College
Associate of Arts and Sciences (A.A.S.), Computer Science
CompuCom July 2014 - Present
CompuCom ITWS March 2014 - June 2014
CompuCom ITWS November 2012 - June 2014
CompuCom ITWS September 2012 - November 2012
CompuCom ITWS January 2012 - September 2012
Robert Half September 2011 - January 2012
Skills
Customer Service, Networking, Troubleshooting, IT Hardware Support, Leadership, Windows 7, Microsoft Office, Ubuntu, Debian, Linux Server, Software Installation, Google Chrome, Firefox, Internet Explorer, Mirosoft Word, Microsoft Excel, CompTIA A+ Certification, Remedy Ticketing System, Oracle VM, SharePoint, Windows XP Pro, Windows 8, Windows Server, Servers, Disaster Recovery, VMware, Microsoft Exchange, Help Desk Support, Security, Databases, CompTIA A+, Windows XP
Education
NorthWest Arkansas Community College 2012 — 2012
CompTIA A+ Certification, Information Technology
John Brown University September 2013 - Present
CompuCom August 2012 - September 2013
CompuCom September 2011 - September 2013
CompuCom 2011 - 2012
Siloam Springs Camp May 2008 - May 2010
Skills
Microsoft Office 2007, Hardware Support, Hardware Installation, Hardware Diagnostics, Network Hardware, Wireless Networking, Wireless Routers, Wireless Access, Network Administration, Network Design, Social Networking, Computer Maintenance, Computer Security, Resume Writing, Windows Server, Server Administration, Windows 7, Windows XP Pro, Windows Vista, Command Prompt, NetOp, Remote Desktop, Tablet PC, Presentation Development, Norton Ghost
Education
Northwest Technical Institute 2010 — 2011
Computer Networking, Computer Systems Networking and Telecommunications, A
CompuCom December 2006 - Present
Imagine Nation Books September 2005 - December 2006
US Army August 1998 - September 2005
Skills
Program Management, Vendor Management, Leadership, Process Improvement, Project Planning, Management, Project Management, ITIL, IT Management, Team Leadership, IT Strategy, PMO, Cross-functional Team..., Business Analysis, IT Service Management, Resource Management, Integration
Education
Northern Illinois University 2012 — 2013
Master of Business Administration (MBA), Business
University of Phoenix 2009 — 2011
Bachelor of Science, Management
Northern Illinois University 2003 — 2004
Political Science
CompuCom March 2015 - Present
Microsoft 2008 - September 2014
Volt Information Sciences 2007 - 2008
Speakeasy 2006 - 2006
MedImpact 1999 - 2000
Digital Lighthouse 1998 - 1999
Skills
SharePoint, Content Management, Technical Writing, Online Help, Software Documentation, Knowledge Management, Technical Documentation, Technical Communication, Quality Assurance, XML, Testing, JavaScript, SQL
Education
Nova Southeastern University 2001 — 2003
MS, Computer Information Systems
The University of Texas at San Antonio November 2013 - Present
CompuCom August 2012 - November 2013
Kforce August 2011 - August 2012
SMARTECH & Associates, LP May 2011 - August 2011
Skills
Servers, Computer Hardware, Hardware, Software Documentation, Data Center, Active Directory, Help Desk Support, Microsoft Office, Software Installation, Switches, System Administration, Windows 7, Networking, Troubleshooting, Windows, Windows XP, Customer Service, Network Security, Windows Server, Network Administration, Security, Team Leadership, Computer Repair, Linux, Cisco Routers, Computer Security, Virtualization, Documentation, OS X, Project Management, DNS, Technical Support, Operating Systems, Team Building, Program Management, Laptops, Routers, Databases, VMware, Printers, Cisco Technologies, VPN, Microsoft Exchange
Education
Northwest Vista College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Computer and Information Systems Security/Information Assurance
ctx designs January 2009 - Present
Warehouse Multimedia Inc. April 2013 - July 2013
Alstom Power September 2012 - March 2013
Community Christian Academy September 2012 - March 2013
CompuCom February 2012 - August 2012
Enerfab September 2011 - January 2012
Berger Media October 2008 - August 2009
Skills
HTML, HTML 5, CSS, PHP, MySQL, ActionScript, Photoshop, Illustrator, Dreamweaver, Flash, Microsoft Office, Windows, Linux, jQuery
Education
Northern Kentucky University 2009 — 2010
Computer Science
Liberty Advisor Group 2010 - Present
Kellogg School of Management 1996 - 2013
Amazing Food Creations January 2008 - December 2011
Telkonet, Inc. 2009 - January 2011
Chamberlain January 1997 - January 2007
Diamond Management & Technology Consultants 2001 - 2007
CompuCom January 2002 - January 2005
US Freightways January 1997 - January 2005
Skills
Business Systems..., Management Consulting
Education
Northwestern University - Kellogg School of Management 1990 — 1992
Masters, Business Administration and Management, General
Rochester Institute of Technology 1963 — 1967
BS Mechanical Engineering, Mathematics
CompuCom September 1979 - Present
CompuCom 1979 - Present
Skills
Project Management, Field Service, Customer Service, Research, Technical Support, Microsoft Office, Troubleshooting, Windows 7, Software Installation, Strategic Planning, Windows Server, Network Administration, Active Directory
Education
Northwestern University 1981 — 1981
Computer Science
Control Data Institute 1979 — 1981
Associate's degree, Information Technology
Control Data Institute 1976 — 1979
Bachelor's degree, Computer and Information Sciences and Support Services, A
Target August 2015 - Present
Target August 2014 - August 2015
Target June 2012 - August 2014
CompuCom January 2011 - June 2012
Gartner Studios August 2010 - December 2010
Target February 2009 - August 2010
Target September 2007 - February 2009
Target June 2005 - September 2007
Target June 2004 - June 2005
TMP Directional Marketing 2003 - 2004
Skills
Cross-functional Team..., Process Improvement, Product Development, Vendor Relations, Product Management, Team Management, Global Sourcing, Change Management, Program Management, Project Management, Business Process, Vendor Management, Negotiation, Forecasting, Business Analysis, Management, Merchandising, SDLC, Retail
Education
North Dakota State University 1999 — 2002
Bachelor of Science, Speech Communications, English, Secondary Education
University of Mary 1998 — 1999
n/a, Communications, English
Walmart May 2015 - Present
Lexmark International, Inc. March 2015 - May 2015
CompuCom December 2010 - March 2015
CompuCom December 2010 - July 2013
Skills
Windows 7, Windows Server, Active Directory, ITIL, Windows XP, VPN, Microsoft Exchange, BMC Remedy, DHCP, Help Desk Support, Troubleshooting, VMware, Computer Hardware, Servers, Technical Support, Software Installation, Citrix, Windows, Networking, System Administration, IT Service Management, Management, Hardware, Vendor Management, Team Leadership, Process Improvement, Microsoft Office
Education
NorthWest Arkansas Community College 2008 — 2010
Associate's Degree
Bentonville High School 2004 — 2008
High School
CompuCom April 2015 - Present
Air Products and Chemicals August 2013 - February 2015
Computer Aid, Inc. October 2013 - August 2014
Air Products November 2009 - October 2013
Air Products and Chemicals November 2009 - October 2012
Pomeroy November 2008 - August 2009
Allentown Shotcrete Tech. February 2007 - June 2008
SAP January 2005 - March 2006
SAP July 1996 - March 2006
Skills
Windows 7, Citrix, VMware, Disaster Recovery, System Administration, IT Management, Security, MS Project, Software Documentation, Business Continuity, SQL, Windows, ASP.NET, Project Management, Network Architecture, Technical Support, Microsoft Exchange, Servers, Operating Systems, Cloud Computing, Enterprise Software, SAP, ERP, CRM
Education
Northampton Community College 1997 — 1999
Bachelor's degree, Business Management
Allentown Business School 1994 — 1996
Associates, Computer Science, 4.0
NCR Corporation August 2015 - Present
NCR Corporation May 2015 - August 2015
CompuCom December 2013 - May 2015
CompuCom June 2014 - April 2015
Compucom September 2013 - December 2013
CompuCom June 2013 - September 2013
Logic Solutions, Inc. October 2011 - June 2013
Logic Solutions October 2011 - June 2013
McKesson Pharmacy Systems September 2011 - August 2012
Michigan Commerce Bank December 2010 - July 2011
Skills
Help Desk Management, Call Center, Application..., Windows Server, Linux, VMware, Cisco Technologies, Servers, Software Documentation, Computer Hardware, Technical Support, Access, Windows, Microsoft Exchange, MySQL, PHP, Hardware, Networking, Troubleshooting, Help Desk Support, Active Directory, Visual Basic, HTML, Databases, Integration, Routers, DNS, Ubuntu, DHCP, Laptops, VMware ESX, Citrix, Data Center, IIS, Software Installation, CentOS, SDLC, Windows 7, SharePoint, System Administration, Windows XP, Information Technology, Visio, Virtualization, vSphere, Printers, OS X, Management, Vendor Management, Training
Education
University of Phoenix 2011 — 2015
Doctoral in Information Systems Management, Technology Management
Washtenaw Community College 2012 — 2013
Windows Networking Certificate, Windows Networking and Server Administration
University of Phoenix 2011 — 2012
Master of Business Administration, Technology Management
Northeastern State University 2007 — 2010
Bachelors of Business Administration, Information Systems
University of Oklahoma 2006 — 2007
Management Information Systems, General
Ponca City High School 1999 — 2002
High School diploma, General Studies
Brillio December 2014 - Present
Peak Systems, Inc. September 2012 - Present
FleXasoft April 2012 - Present
CompuCom 2014 - 2014
Microsoft February 2013 - October 2013
Insight Global 2008 - 2013
Microsoft Corporation May 2012 - July 2012
Philips 2011 - 2012
Chinasoft - Microsoft Campus May 2011 - September 2011
Microsoft Campus XLADMIN October 2010 - March 2011
Skills
BMC Remedy, Tomcat, SCOM, Product Studio, CAP, Perfmon, Message Oriented..., Access, SharePoint, Technical Support, Servers, Networking, Software Documentation, Troubleshooting, FTP, Visio, Active Directory, Windows, Technical Writing, Microsoft Exchange, TCP/IP, Windows 7, Switches, IT Service Management, IIS, Microsoft Technologies, Linux, Security, Databases, Computer Hardware, System Deployment, Hardware, Data Center, Microsoft SQL Server, SQL, ITIL, Software Installation, Unix, Powershell, Windows Server, Solaris, Help Desk Support, Team Leadership, Disaster Recovery, Routers, Hyper-V, VPN, Laptops, HP, Testing
Education
Northwest College 2000 — 2002
BA, Organization and Management
Northwest College 2000 — 2002
BA, Organization and Management
Seattle Central College 1996 — 1997
AA, Graphic Arts and Publication Design
CompuCom December 2006 - Present
Yahoo February 2006 - October 2006
Skills
Technical Support, Linux, Servers, Operating Systems, System Administration, Data Center, Integration, Cisco Networking, Laser Printers
Education
Northern Virginia Community College 2012 — 2015
Associate's Degree, Information Technology
Northern Virginia Community College 2012 — 2013
Cisco Networking Academy Program, 4.0
CompuCom July 2013 - Present
salesforce.com August 2012 - January 2013
Year Up March 2012 - January 2013
District Schools Television June 2005 - August 2007
Skills
Troubleshooting, Networking, Cisco Technologies, Windows, Technical Support, Windows 7, Help Desk Support, Computer Hardware, Laptops, Windows Vista, Computer Repair, Software Installation, Windows XP
Education
Northern Virginia Community College 2012 — 2013
Associate's degree, IT
Mckinley Technology High School 2004 — 2007
High School Diploma
Partner of Northern Virginia Community College
CompuCom January 2013 - Present
Greenspoon Cafe March 2011 - January 2012
Skills
Microsoft Office, Social Media, Customer Service, Microsoft Word, Microsoft Excel, Event Planning, PowerPoint, Teaching, Research, Public Speaking, Outlook, Photoshop, Editing, Creative Writing, Marketing, Marketing Strategy, Cooking, Menu Development, Culinary Skills, Fine Dining
Education
Northwestern College 2001 — 2008
Bachelor of Arts (B.A.), Mathematics
CompuCom July 2007 - Present
CompuCom July 2007 - March 2013
CompuCom July 2007 - December 2007
Northern Kentucky University January 2004 - June 2007
Skills
Active Directory, Software Installation
Education
Northern Kentucky University 2002 — 2007
Bachelor's degree, Organizational Systems Technology
Bishop Brossart High School 1998 — 2002
Windham Raymond Adult Education October 2013 - Present
Dawes Media and Design (independent) January 2009 - Present
Health Affiliates of Maine January 2015 - September 2015
Novitex Enterprise Solutions November 2014 - January 2015
IDEXX Laboratories August 2014 - September 2014
CompuCom February 2014 - April 2014
L.L.Bean November 2013 - December 2013
Fairchild Semiconductor October 2012 - January 2013
Kellogg Company December 2011 - July 2012
Robert Half Placed at Hannaford (Temp) October 2010 - November 2010
Skills
Articulate, Instructional Technology, Training & Development, Technical Training, End User Training, Software Training, E-learning Development, Software Implementation, Technology..., Technology Liaison, Mobile Learning, Instructional Design, Articulate Studio, E-Learning, Hands-on Training, Captivate, Technical Support, Moodle, Employee Training, Dreamweaver, Workshop Facilitation, Training, Curriculum Development, Learning Management, Visio, Learning Management..., Presentations, Training Facilitation, Design Workshops, Needs Analysis, Software Documentation, Instructor-led Training, Blended Learning, ADDIE, WebEx, Microsoft Office, Social Entrepreneurship, Entrepreneurship, SnagIt, Graphic Design, InDesign, Training Delivery, Storyboarding, Technical Writing, Camtasia, Adobe Acrobat, Adult Education, Content Development, Educational Assessment, Multimedia
Education
Northeastern University 2015 — 2017
Master of Education (M.Ed.), eLearning and Instructional Design
University of Maine 2011 — 2013
Master's degree, Instructional Technology
University of Maine 2001 — 2008
Bachelor of Arts, New Media
Mount Desert Island HS 1993 — 1997
High School Diploma
Androscoggin Leadership Development Institute - Currently attending. 2015 — 2016
Certificate, Leadership
Koniag, Inc. September 2013 - Present
Datrose April 2012 - Present
United Way of the Greater Triangle February 2011 - April 2012
CompuCom October 2011 - December 2011
Davis Technical (contract at Durham Public Schools) August 2011 - September 2011
BiogenIdec July 2006 - February 2010
Skills
Project Management, Leadership, Strategic Planning, FDA, Process Improvement, Quality Assurance, Medical Devices, Team Building, Microsoft Office, Cross-functional Team..., Software Documentation, Troubleshooting, XP, Software Installation, Integration, Windows 7, Active Directory
Education
Polytechnic University 1991 — 1994
Computer Science
Saint John's University 1977 — 1981
BS, Chemistry
Brooksource May 2015 - July 2015
Go2IT Group April 2015 - April 2015
Pomeroy November 2014 - February 2015
CompuCom June 2014 - August 2014
Pomeroy IT Solutions October 2013 - April 2014
Rockwell Automation / CompuCom / Brooksource April 2013 - June 2013
Bank of America / Hewlett-Packard / SA IT Services December 2012 - April 2013
Charter One Bank / Atos (part time) / Native Staffing January 2012 - August 2012
Hegedus Software Arts April 1994 - December 2011
Lakewood City School District January 2002 - June 2004
Skills
Data Analysis, Research, Problem Solving, Microsoft Office, Simulation, JavaScript, Excel, VBA, Simulations, Microsoft Excel, Windows 7, Visio
Education
Tulane University 1970 — 1975
Ph.D., Mechanical Engineering
Polytechnic Institute of New York University 1965 — 1968
M.S., Electrical Engineering
New York University 1961 — 1965
B.A., Mathematics & Physics
Schneider Electric November 2010 - Present
N/A September 1995 - May 2011
Xerox September 2009 - July 2010
n/a 1995 - 2010
CompuCom April 2008 - August 2008
VHA March 2007 - March 2008
Concentra July 2005 - March 2007
Geiger Consulting September 1995 - July 2005
Education
Northern Arizona University
BS, Political Science
CompuCom September 2015 - Present
Arise Virtual Solutions Inc. January 2012 - May 2015
Arise Virtual Solutions Inc. March 2011 - January 2012
Arise Virtual Solutions Inc. March 2008 - February 2011
American Express CO January 2002 - March 2008
American Express CO January 1999 - January 2002
American Express CO January 1997 - January 1999
American Express CO January 1995 - January 1997
American Express CO January 1994 - January 1995
Skills
Change Management, CRM, Leadership, Operations Management, Customer Experience, Vendor Management, Call Center, Business Process..., Project Planning, Analytics, Customer Satisfaction, Call Centers, Business Analysis, Microsoft Excel, Training, Budgets, Management, E-commerce, Six Sigma, Project Management, Forecasting, Databases, Analysis, Team Leadership, Teamwork, Process Improvement, Technical Support, Customer Service, Workforce Management, Coaching, Outsourcing
Education
Nova Southeastern University 1990 — 1993
Bachelor of Business Administration (BBA), Business Administration and Management, General
CompuCom September 2013 - Present
BP June 2012 - September 2013
A*star 2012 - 2013
Alcoa September 2011 - October 2012
Wachter, Inc. July 2010 - January 2011
Cisco Systems October 2007 - February 2010
JazzBlaster 2009 - 2010
Hewlett-Packard May 2007 - August 2007
NCR Corporation 2004 - 2007
NCR Corporation 2002 - 2003
Skills
VoIP, Cisco Technologies, Information Technology, Hardware, Networking, Lead Guitar, Songwriting, ITIL, Solution Selling, IT Service Management, Enterprise Software, Help Desk Support, Business Intelligence, Pre-sales, Virtualization, Outsourcing, Servers, Cloud Computing, Musical Background, Guitar Repair
Education
Northwest Technical Institute 1996 — 1996
Computer and Information Sciences and Support Services
Hal Leonard Corporation December 2013 - Present
CompuCom February 2011 - December 2013
iNet-Web April 2009 - February 2011
Powersports Network July 2005 - February 2009
Forever Interactive LLC February 2009 - 2009
Habitat For Humanity - Milwaukee November 2008 - 2009
BuySeasons.com September 2000 - November 2002
Video Concepts January 2000 - March 2000
Skills
Flash, Dreamweaver, Photoshop, Illustrator, CSS, PHP, Mac, XML, Premiere, HTML, ActionScript, JavaScript, MySQL, After Effects, Poser, Video, Web Design, InDesign, Graphic Design, Wordpress, XHTML, SEO, Adobe Creative Suite, jQuery, Flash Animation, ASP, Adobe Acrobat, Multimedia, Motion Graphics, Animation, Web Development, Graphics, Mac OS X, Video Editing, HTML + CSS, CMS, Windows, Web Applications, E-commerce, Advertising, Website Development, Email Marketing, Programming, IIS, OS X, WordPress, Project Management, Visual Basic, Online Marketing, Google Analytics
Education
Northern Michigan University 1995 — 1999
BFA, Film/Video
Virginia Department of Taxation December 2010 - Present
CompuCom August 2008 - December 2009
Getronics January 2005 - August 2008
Wang Labs February 1995 - December 2004
Bull Information Systems January 1988 - January 1995
Skills
Accounts Receivable, Forecasting, SAP, Customer Service, Leadership, Management, Accounting, CRM, Program Management, Finance, Time Management, Security, Sales, Teamwork, Customer Satisfaction, Budgets, Process Improvement, Microsoft Excel
Education
Northeastern University
BS, Business, Major Accounting
GRUMA February 2014 - Present
PepsiCo February 2013 - February 2014
Dean Foods January 2011 - February 2013
Dean Foods October 2008 - December 2010
CompuCom October 2006 - October 2008
ECOM Trading September 2004 - October 2006
Skills
Forecasting, Financial Modeling, Financial Analysis, Excel, Lotus Notes, Strategic Planning, Customer Relations, Strategy Development, Budgeting, Analysis, Data Analysis, PowerPoint, Word, Spanish, Microsoft Office, Outlook, Research, Negotiation, Supply Chain Management, Problem Solving, Financial Planning, Customer Service, Business Analysis, Contract Negotiation, Planning, Business Planning, Valuation, Market Analysis, Logistics, Business Strategy, English, Analytics, Pricing
Education
Norwich University 2006 — 2008
MBA, Masters in Business Administration
Southern Methodist University 2006 — 2008
MLS, Masters in Social Science
Southern Methodist University 2001 — 2004
BBA, Economics, Finance
Feeding America January 2011 - Present
CompuCom March 2008 - November 2010
Noodle Technology, Inc June 2007 - March 2008
Fremont Investment & Loan December 2005 - April 2007
Aon January 2002 - December 2005
Aon/CSC January 2001 - January 2005
Contractor January 2000 - January 2001
Skills
Vendor Management, Active Directory, Project Management, Software Documentation, Troubleshooting, Business Analysis, Disaster Recovery, Visio, ITIL, IT Management, VMware, Security, Citrix, Customer Service, Servers, Management, CRM, Leadership
Education
Northern Illinois University 1984 — 1988
B.S., Communications
Northern Illinois University 1984 — 1988
Bachelor of Science, Communication
Maine Drilling & Blasting January 2011 - Present
CompuCom November 2010 - January 2011
Peak Systems June 2010 - November 2010
Kforce Technology Staffing May 2010 - November 2010
Passkey June 2005 - May 2010
Internal Revenue Service March 2003 - April 2004
Flea Market Snack Shop June 2003 - March 2004
American Red Cross February 2003 - October 2003
SeaChange International October 1999 - January 2003
Stream International April 1995 - October 1999
Skills
System Administration, Windows, Windows XP, Windows Server, Active Directory, Microsoft Exchange, Windows 7, Computer Hardware, Servers, Backup Exec, Troubleshooting, Technical Support, Software Installation, Hyper-V, Hardware, Laptops, Printers, HP, Training, Networking, Management, Project Management, Linux
Education
Northern Essex Community College 1990 — 1993
Associates, Computer Science
New Horizons Computer Learning Center
New Horizons Computer Learning Center Boston/Waltham
CompuCom June 2014 - Present
Pinnacle Car Service April 2013 - May 2014
Barnes & Noble January 2012 - March 2013
First United Methodist Church of Hot Springs June 2008 - June 2012
West Financial Services, LLC January 2009 - April 2012
Barnes & Noble August 2011 - January 2012
Barnes & Noble May 2010 - August 2011
The Arlington Hotel May 2010 - October 2010
BodyWorks Therapeutic Massage Center September 2002 - March 2010
Chartwells (Higher Education Division) September 1999 - September 2002
Skills
CompTIA A+ Certification, Technical Support, Hardware Diagnostics, Computer Hardware, Software Installation, PC building, IT Solutions, PC, Customer Service, Phone Etiquette, Customer Support, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Technologies, Wireless Networking, LAN-WAN, Information Technology, Loss Prevention, Visual Merchandising, Merchandise Planning, Customer Retention, Tablets, Smartphones, Printers, Management, Team Management, GoLive, Internet Explorer, Twitter, Cash Register, Merchandising, BladeCenter, DS3200, N3300, N3700, N5200, x3650, x3550, ML370, DL360, DL380, DL180, EMC Clariion, IBM AIX, OpenSuse, Windows Server
Education
NorthWest Arkansas Community College 2014 — 2016
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
White River School of Massage 2001 — 2002
Technical Certificate, Massage Therapy/Therapeutic Massage
NorthWest Arkansas Community College 2001 — 2001
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.76
University of Arkansas at Fayetteville 1999 — 1999
Bachelor of Arts (B.A.), Music Performance
University of Arkansas at Fayetteville 1996 — 1997
Bachelor of Arts (B.A.), Music Education
University of Arkansas at Fayetteville 1991 — 1992
Bachelor of Arts (B.A.), Music Education
Anthony Medical Consulting May 2013 - Present
Pacific Pulmonary Services October 2014 - April 2015
Innovative Health Media, LLC May 2013 - May 2014
Screen Inc January 2010 - June 2013
Dzugan Method-Restorative Medicine September 2007 - February 2010
Compucom January 2007 - August 2007
Jump Start Communications September 2002 - December 2006
PSINet January 1999 - August 2002
AT&T Wireless May 1996 - December 1998
Nordstrom January 1991 - May 1996
Skills
Product Launch, Sales, Medical Devices, Cardiology, Capital Equipment, Orthopedic, Sales Management, Cold Calling, Sales Process, Market Development, Healthcare, Sales Operations, Managed Care, Operating Room, New Business Development, Account Management, Marketing, Selling, Training, Management, Negotiation, Direct Sales, Spine, Sales Presentations, Disposables, Urology, Hospitals, Team Building, Strategic Partnerships, Neurosurgery, Sales Force Development, Pharmaceutical Sales, Endocrinology, Marketing Strategy, Surgical Instruments, Sales Effectiveness, Healthcare Industry, Solution Selling, Start-ups, Selling Skills, Neurology, Strategic Planning, Surgery, Medicare/Medicaid..., SaaS, Medical Billing, Social Media Strategist, Social Media Marketing, Orthopedics, Leadership
Education
Northwest University 1989 — 1997
BA, Secondary Education / History & English
Southern Methodist University 1990 — 1992
Business
Hood River Valley HS 1985 — 1989
Diploma, Regular/General High School/Secondary Diploma Program
CompuCom August 2011 - July 2015
Yale University November 2010 - January 2011
St. Vincent's Hospital September 2010 - October 2010
Unisys Technical Services August 2009 - February 2010
Greenwich Library October 2005 - July 2008
Coface September 2004 - May 2005
Nasdaq October 1997 - June 2001
Skills
Technical Support, Field Service, Lexmark Printers, Computer Repair, Computer Hardware..., Laptops, Laser Printers, Microsoft Operating..., IT Hardware Support, CompTIA A+, Software Installation, Computer Hardware..., Desktop Computers, Hardware Diagnostics
Education
Rice University 2008 — 2009
Cognitive Science
Norwalk Community College 2004 — 2007
Associate of Arts, Math & Science - Magna Cum Laude, 3.75
CompuCom April 2009 - Present
CompuCom April 2009 - Present
HP December 2001 - October 2008
Hewlett Packard 2002 - 2008
Compaq December 1996 - September 2002
Digital Equipment Corp December 1984 - December 1996
Codex Motorola December 1982 - December 1984
Data General December 1977 - December 1982
Skills
Program Management, Cross-functional Team..., Cloud Computing, Strategy, Business Development, Process Improvement, Leadership, Start-ups, Enterprise Software, CRM, Management, IT Service Management, SaaS
Education
Northeastern University - MBA; BSEE 1985 — 1987
MBA and BSEE, Business Management
Northeastern University 1979 — 1984
BSEE, Engineering
Semi - Retired July 2012 - Present
CompuCom 2008 - July 2012
Getronics/ Remote Services 2001 - 2008
GE IT Solutions 2000 - 2001
GE Capital 1997 - 2001
Vanstar 1992 - 1997
Wang Laboratories 1981 - 1992
Skills
Project Management, Managed Services, IT Service Management, Service Delivery, Incident Management, Technical Support, Vendor Management, Outsourcing, ITIL, Program Management, Process Improvement, Change Management, IT Strategy, Team Leadership, IT Outsourcing, Service Management, Business Analysis, Business Process..., PMP, Help Desk Support, Six Sigma, Troubleshooting, Customer Service, Team Building, IT Management, Disaster Recovery, Management, Professional Services, Call Centers, Solution Selling, IT Operations, Information Technology, Data Center, Integration, Security, CRM, Project Portfolio..., SaaS, Service Desk, Business Process, Strategy, Cloud Computing, PMO, Governance, Telecommunications, Cross-functional Team..., Enterprise Software, Software Documentation, Business Transformation, System Deployment
Education
Louisiana State University 1980 — 1982
Executive Program, Business Administration, Management and Operations
Northeastern University 1965 — 1969
IBM May 2015 - Present
Fruition Partners March 2014 - December 2014
CompuCom January 2014 - March 2014
US Navy May 2010 - November 2013
Skills
Windows System..., Windows Server, VMware, Linux Server, Virtualization, JavaScript, Security Plus, Disaster Recovery, IBM Server Hardware, HP Server Hardware, Networking, Active Directory, ITIL, TCP/IP, IT Service Management, Troubleshooting, Computer Hardware, Technical Writing, Servers
Education
NorthWest Arkansas Community College 2014 — 2017
Associate’s Degree, Computer Technology/Computer Systems Technology
CompuCom October 2008 - Present
Microsoft Corporation (Kelly Services) 1999 - 2000
Microsoft Corporation (Kelly Services) 1999 - 1999
QUE Financial 1997 - 1998
Skills
Web Content Management, Content Writing, Technical Writing, Content Management, Corporate Communications, Social Media, Marketing Communications, Social Media Marketing, Social Networking, SEO, Marketing
Education
Northwest Nazarene University 1990 — 1994
Bachelor of Arts, English
Kronos February 2014 - Present
Adecco Engineering & IT / Melmark NE September 2013 - November 2013
Jen's PC Solutions April 2001 - 2013
CompuCom February 2007 - October 2012
CompuCom September 2005 - February 2007
Pinnacle Training Solutions January 2001 - March 2002
New Horizons Computer Learning Centers 1994 - 1998
Skills
ITIL v3 Foundations..., ITIL Service Strategy, CompTIA A+ Certification, Microsoft Office 2007, Lotus Notes, Outlook, PeopleSoft, Citrix, Virtual Desktop, Remedy AR System, Active Directory, Group Policy, Printers, Symantec Endpoint..., A+ Certified, Windows 7, Remote Desktop, SharePoint, Data Center, VMware, Operating Systems, Windows Server, Help Desk Support, Technical Support, Computer Hardware, Software Documentation, XP, DNS, Sla, Microsoft Certified..., Microsoft Technologies, Troubleshooting, Laptops, Networking, Computer Repair, Software Installation, Network Administration, Hardware, Wireless Networking, BMC Remedy, Cisco Technologies, Windows, Blackberry Enterprise..., VoIP, DHCP, Microsoft Exchange, HP, Blackberry
Education
New Horizons CLC 2013 — 2014
Certifications-Network + / Security+, Network and System Administration/Administrator
Newbury College 1992 — 1994
Associate, Business
Wilmington High School
CMO COMPLIANCE July 2015 - Present
RealPage, Inc. January 2015 - May 2015
Community Action Group July 2014 - December 2014
CompuCom July 2014 - December 2014
Skills
Microsoft Office, Windows, Business Analysis, Project Management, Microsoft SQL Server, Enterprise Software, SQL, Databases, HTML, Software Development, Java, Customer Service
Education
North Carolina Agricultural and Technical State University 2010 — 2014
Mechanical Engineering
Spectrum Techniques January 2015 - Present
Riscnetworks July 2014 - October 2014
Zapata Technology, Inc. January 2011 - March 2014
E-Z-GO Textron July 2011 - March 2012
Morris Technology Service July 2011 - July 2011
jacob holm August 2008 - July 2011
CompuCom August 2008 - May 2011
A Plus Computers August 2003 - July 2008
lostdesigns March 1999 - April 2003
Skills
C#, C, C++, Xamarin, Node.js, Python, Java, JavaScript, Linux, Web Development, Databases, Windows, Networking, .NET, Web Applications, PHP, Software Development, Computer Hardware, Software Engineering, VMware, SharePoint, XML, Server Administration, Visual Studio, Windows Driver..., CSS, HTML, SQL, Shell Scripting, Unix, DCGS-A, Android Development, DoD, Eclipse, Git, Vim, OS X, iOS development, Objective-C, Reverse Engineering, Nuclear Physics, Unity3D
Education
North Dakota State University 2013 — 2016
Master’s Degree, Computer Software Engineering, 3.8
University of Phoenix 2009 — 2013
Bachelor of Science, Software Engineering
University of Phoenix 2009 — 2011
Associates of Arts, Information System / Networking
Melissa Arlena Photography July 2008 - Present
KForce Government Services (KGS) January 2008 - July 2010
HP Enterprise Services January 2005 - January 2008
CompuCom September 2002 - January 2004
GE Captial IT Solutions November 1999 - September 2002
Skills
SharePoint, Program Management, Troubleshooting, Security Clearance, DoD, Microsoft Office, Research, Information Assurance, Web Development, Military, Wedding Photography, Portrait Photography, Digital Photography, Photography, Event Photography, Fine Art Photography, Lightroom, Photoshop, WordPress, Blogging, Blog Marketing, Blogging Software, Social Media Marketing, Marketing, Wedding Albums, Photo Albums, Canvas Prints, Framing, Customer Experience
Education
Northern Virginia Community College
Fine/Studio Arts, General
Woodbridge Senior High 1994 — 1998
HandyTrac April 2015 - Present
CompuCom April 2014 - Present
Gaylord Entertainment July 2012 - April 2014
Target February 2007 - March 2012
Skills
PowerPoint, Outlook, Troubleshooting, HTML, Teamwork, Computer Hardware, Customer Satisfaction, Time Management, Windows 7, Sales, Project Management, Windows, Program Management, Networking, Management, Event Management, Help Desk Support, Inventory Management, Communication, Logistics, Project Planning, Leadership
Education
North Lake College 2013 — 2014
CCNA - CCNP, Infomation Technology
CompuCom August 2015 - Present
CompuCom September 2014 - Present
CompuCom December 2013 - August 2014
Walmart Logistics June 1993 - July 2008
Skills
Windows 7, Troubleshooting, Vendor Management, IT Service Management, Computer Hardware, Windows XP, Mentoring, Technical Support, People Management, People Development, Operations Management, Active Directory, Windows Server, Servers, Cisco Technologies, Hardware, Point of Sale, SharePoint, Integration, XP, ITIL, IT Management, Cloud Computing, Disaster Recovery
Education
NorthWest Arkansas Community College 2010 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
CompuCom January 2015 - June 2015
CompuCom July 2014 - February 2015
CompuCom July 2014 - February 2015
CompuCom August 2013 - July 2014
CompuCom May 2012 - September 2013
CompuCom February 2012 - May 2012
Wal Mart Stores January 2010 - February 2012
The Clorox Company May 2008 - October 2009
Skills
Process Improvement, Microsoft Office, Management, Troubleshooting, Vendor Management, Quality Assurance, Cross-functional Team..., Computer Hardware, Technical Support, Retail, Research, Project Management, New Business Development, English, Software Documentation, Forecasting, System Administration, Software Installation, Business Process...
Education
Academy of Professional Cosmetology 2015 — 2015
Certification, Aesthetician/Esthetician and Skin Care Specialist
NorthWest Arkansas Community College 2012 — 2013
Associate’s Degree, Geology/Earth Science, General
Corona Senior High School 2004 — 2008
Diploma
McDonald Ramps May 2015 - Present
Hewlett-Packard June 2015 - August 2015
CompuCom July 2014 - November 2014
Walmart October 2013 - April 2014
NCR Corporation February 2012 - September 2013
NCR Corporation August 2010 - February 2012
NCR Corporation February 2010 - August 2010
Skills
Technical Support, Hardware, Customer Service, Help Desk Support, IT Operations, Windows 7, Windows Server, Network Administration, IT Service Management, Computer Hardware, System Deployment, Laptops, Windows XP, Telecommunications, IT Hardware Support, Software Installation, Service Delivery, Service Management, Network Engineering, Managed Services, Windows, Dell Computers, Dell PowerEdge Servers, HP Proliant, BMC Remedy, Basic Networking, Customer Satisfaction, Customer Support, PC Hardware, POS, Microsoft Office, Troubleshooting, Microsoft Excel, Microsoft Word, Power Tools, Woodworking, Steel, Bomgar
Education
NorthWest Arkansas Community College 2015 — 2018
Associate of Science (AS), Engineering, High School Diploma
Navarre High School 2001 — 2005
High School Diploma
Tyson Foods August 2015 - Present
Peak Systems, Inc. October 2014 - August 2015
CompuCom October 2013 - October 2014
Rock Solid Retail June 2013 - October 2013
OfficeTeam September 2012 - October 2013
Arkansas Democrat-Gazette July 2012 - August 2012
IPC International May 2012 - July 2012
Northeastern State University October 2010 - February 2012
Northeastern State University June 2011 - August 2011
Northeastern State University August 2009 - February 2010
Skills
Remedy 7, HTML, Microsoft Office, Microsoft Excel, Microsoft Word, Aspect, Captivate, RightNow, Jing, Dreamweaver, Illustrator, Remedy Ticketing System, Service Now, NetOp, Avaya Aura, Remote Desktop, Business Services, Technical Support, Troubleshooting, Windows Server, Hardware, Team Leadership, Windows XP, Help Desk Support, Windows 7, Windows, Computer Hardware, Customer Service, Management
Education
Northeastern State University 2009 — 2012
General Studies - IS, CS, and Vis Comm: Website Design
United Central Bank July 2011 - Present
CompuCom April 2011 - July 2011
Bank of America November 2010 - March 2011
Expedia, Inc. May 2007 - March 2010
AllianceBernstein June 2006 - February 2007
Citi January 2005 - May 2006
Power Moves Inc January 2004 - January 2005
Northrop Grumman Corporation January 2002 - January 2004
Stream InternationalDec January 2001 - March 2002
Skills
Information Technology, IT Infrastructure..., IT Operations Management, IT Ops, Active Directory, Windows Server, Servers, Microsoft Exchange, Cisco Technologies, Network Administration, XP, Operating Systems, Switches, Routers, Troubleshooting, Technical Support, Security, Software Documentation, Windows XP, Networking, Hardware, Software Installation, System Administration
Education
North Lake College 2002 — 2009
Associate Degree, Computer Science
DoorDash April 2015 - Present
Pineda Photography January 2010 - Present
Parkland Hospital March 2009 - October 2009
6 Plus 1 Investments, LLC March 2008 - March 2009
Vested In Management April 2007 - March 2008
Fidelity Investments September 2005 - April 2007
Resource Staffing via USNow, LP April 2005 - September 2005
CompuCom November 2004 - April 2005
TXU Energy December 2001 - June 2004
Skills
Accounting, Accounting Applications, Social Photography, Microsoft Excel, Photoshop, Quickbooks, Lotus Notes, Crystal Reports, Legacy Conversion, Great Plains Software, Remote Locations, Cash Operations, Billing Systems, Customer Satisfaction, Promotional Solutions, QuickBooks, Management, Accounts Receivable, Customer Service, Sales, Event Planning, Social Media Marketing, Advertising, Social Networking, Social Media, Marketing, Leadership, Marketing Strategy, Strategic Planning, Team Building
Education
North Lake College
Accounting and Finance
Richland College
General Studies
Resalespot February 2015 - Present
SPlus Technologies, LLC January 2014 - Present
SPlus Technologies, LLC February 2013 - Present
ROUND2 INC., An Avnet Company February 2012 - November 2012
TigerDirect.com August 2011 - February 2012
E Parts and Service 2005 - 2010
NRD/Suntec/Ivex July 2001 - May 2004
Unted Datatech/ECS Refining March 2000 - July 2001
PC Service Source 1998 - 2000
CompuCom June 1994 - March 1998
Skills
Procurement, B2B, Purchasing, Sourcing, Sales, Negotiation, Selling, Inventory Control, Product Management, Global Sourcing, Contract Negotiation, New Business Development, Management, Inventory Management, Team Building, Operations Management, Logistics, Sales Management, Account Management, Product Marketing, Pricing, Reverse Logistics, Business Development, Manufacturing, Retail, P&L Management, Cross-functional Team..., Sales Operations, Program Management, Customer Satisfaction, Vendor Management, Supply Chain Management, Direct Sales, Process Improvement, Start-ups, International Sales, Forecasting, Team Leadership, Sales Process, Business Strategy, International Business, Solution Selling, Strategic Partnerships, Supply Chain, Key Account Management, Business Planning, Competitive Analysis, Strategy, Strategic Planning, Consumer Electronics
Education
United States Marine Corps 1984 — 1996
Naval Gunfire Spotter Forward Observer
North Lake College 1991 — 1993
General Studies
American Trade Institute 1988 — 1991
Associate's Degree, Computer Business and Administration
Evangel Temple Christian School 1983 — 1984
General, General
FCM, LLC August 2014 - Present
Northern Illinois University January 2014 - May 2014
AnswersMedia May 2013 - August 2013
CompuCom June 2012 - May 2013
Albany Auto Park Clinic January 2011 - May 2012
Northern Star May 2011 - September 2011
Skills
Digital Photography, Photoshop, After Effects, Premiere, B2B, Videography, Social Media, Teamwork, Marketing, Management, Time Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word
Education
Northern Illinois University 2010 — 2014
BA: Corporate Communications, Minor: English, Psychology
JCPenney August 2011 - Present
CompuCom September 2010 - August 2011
CompuCom March 2007 - February 2011
TEKFOCUS August 2006 - March 2007
Cingular Wireless (AT&T Wireless) August 2004 - February 2006
Verizon Information Services January 2004 - August 2004
IBM Corporation July 1995 - December 2003
Skills
CRM, Account Management, Call Center, Customer Service, Forecasting, Contract Negotiation, IT Solutions, Computer Hardware, Sourcing & Procurement, Graphic Design, RFP, Enterprise Software, Vendor Management, Business Development, Call Centers, Cross-functional Team..., Management, Leadership, Selling, Sales Operations, Training, Strategy, Sales
Education
Northwood University 1999 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
University of North Texas 1986 — 1989
Bachelor, Business Administration
Clarkstown High School South 1982 — 1986
HS Diploma, General
CompuCom July 2014 - Present
SSC Service Solutions October 2008 - January 2014
Skills
Leadership, Management, Microsoft Office, Process Improvement, Project Management, Team Building, Team Leadership, Troubleshooting
Education
University of Arkansas 2007 — 2009
Bachelor’s Degree, History
NorthWest Arkansas Community College 2005 — 2007
Associate’s Degree, History
CompuCom March 2008 - September 2013
Skills
Troubleshooting, Technical Support, Computer Hardware, Hardware, Operating Systems, Windows, Windows 7, Servers, TCP/IP, Network Security, Active Directory, Linux
Education
North Seattle Community College 1988 — 1994
Associates of Applied Sciences (AAS), Electronics Technology, 3.5+
Shoreline High School
Shoreline, WA
USAF Cryptography School
Repaired cryptographic equipment; Top-Secret clearance; Meritorious Service Medal
Insight Global August 2014 - Present
Tata Consultancy Services January 2013 - Present
Tata Consultancy Services October 2011 - January 2013
Tata Consultancy Services January 2010 - October 2011
Compucom February 2010 - October 2010
Microsoft September 2007 - September 2009
Cilicon Solutions August 2006 - March 2008
PCTest 2006 - 2008
Swedish Medical Center March 2007 - August 2007
NSCC April 2006 - March 2007
Skills
Servers, Active Directory, Windows Server, Operating Systems, System Administration, Hyper-V, IT Operations, Virtualization, Microsoft SQL Server, DNS, IIS, Project Planning, ITIL, Data Center, Customer Service, Hardware, Infrastructure, Windows, Cisco Technologies, Scripting, TCP/IP, Technical Support, Information Security, System Deployment, Project Management, Software Installation, SharePoint, Network Security, Network Administration, Storage Area Networks, Troubleshooting, Disaster Recovery, Microsoft Technologies, Linux, Computer Hardware, DHCP, Networking, Wireless Networking, SCOM, VMware, XP, Databases, Windows 7, SCCM, Cloud Computing, IT Management, VPN, Microsoft Exchange, Security, Blackberry Enterprise...
Education
CISCO 2011 — 2012
CCNA, Networking
North Seattle College 2004 — 2007
AAS, Infrastructure & Security
Cinematography Institute Athens, Greece 1983 — 1987
Cinematography, Cinematography
Axiom Electronics May 2011 - Present
Moonshadow House LLC February 2009 - Present
CompuCom January 2007 - August 2008
Marqui December 2005 - August 2006
WebTrends December 2003 - July 2005
Cadence Design Systems - OrCAD Division May 2000 - April 2003
ABC Technologies (SAS) 1996 - 2000
Inspiration Software May 1995 - November 1996
Skills
Salesforce.com, Sales Process, Direct Sales, Contract Negotiation, Sales Management, Sales Presentations, Marketing Strategy, Creative Problem Solving, Marketing, Value Propositions, Marketing Communications, Creative Writing, Technical Writing, VAR, Public Speaking, Motivational Speaking, Sales Motivation, Revenue Forecasting, Electronic..., Contract Manufacturing..., Electronic Design Sales, Business Development, CRM, Customer Retention, E-commerce, Enterprise Software, Lead Generation, Leadership, Management, Product Marketing, Sales, Sales Operations, Selling, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Training
Education
North Carolina State University
CompuCom May 2014 - Present
Five Rivers Services LLC July 2013 - May 2014
Exelis January 2012 - June 2013
ARS July 2007 - 2010
Preferred Networks Corporation July 1999 - June 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Outlook, Windows, Teaching, BMC Remedy, Windows 7, Windows Vista, Windows XP Pro, Active Directory, Microsoft Exchange, Troubleshooting, Active DoD Secret..., CompTIA A+ Certification, CompTIA Network+..., CompTia Security+..., Wireless Networking, Remote Desktop, Tweaking, CompTIA, Security, Help Desk Support, Software Installation, A+ Certified, Security+, Laptops, Computer Hardware, Windows XP, Network Administration
Education
Newberry College 1985 — 1986
General, General Studies
Brookland-Cayce H.S. 1980 — 1985
General, General
Wal Mart August 2015 - Present
Wal Mart Realty Division April 2015 - August 2015
CompuCom October 2014 - April 2015
CompuCom August 2014 - December 2014
CompuCom April 2014 - August 2014
NCR Corporation March 2013 - March 2014
eSCO Processing and Recycling October 2009 - March 2013
Superior Maintenance August 2005 - October 2009
Skills
Customer Service, Microsoft Office, Negotiation, Budgets, Project Management, Team Building, Contract Negotiation, Building Materials, Microsoft Word, Manufacturing, Construction, Management, Project Planning, B2B, Sales, Team Leadership, Microsoft Excel, Troubleshooting, Coaching, PowerPoint, Outlook, Plumbing, Supply Chain Management, Analysis
Education
NorthWest Arkansas Community College 2015 — 2016
Associate of Arts (A.A.), General Studies, 2.8
Lindner College of Business - University of Cincinnati June 2014 - Present
Lindner College of Business - University of Cincinnati 2010 - June 2014
CompuCom 2007 - 2010
TFE / UPS Supply Chain Solutions November 2003 - August 2007
Skills
Windows 7, Windows Server, Project Management, Microsoft Office, SharePoint, Active Directory, SQL, ITIL, Troubleshooting, HTML, XP, Operating Systems, OS X, Microsoft Excel, Windows, System Administration, Data Analysis, Java, Access, VB .net, NSIS, SCCM, Software Packaging, Visio, Visual Basic, Integration, Microsoft SQL Server, Systems Analysis, VMware, Group Policy, Oracle, Networking, Database Design, IT Management, MSI Packaging, C #, IT Service Management, Technical Writing, Technical Support, Windows 8, Windows XP, VB.NET
Education
University of Cincinnati College of Business 2014 — 2017
Master of Science (M.S.), Information Systems
Northern Kentucky University 1991 — 1995
Bachelor of Arts (BA), English, Magna Cum Laude
Schneider Electric June 2012 - August 2015
General Electric June 2010 - May 2012
General Electric June 2008 - May 2010
Council of the Americas July 2004 - May 2008
New York University September 2005 - September 2006
Insight May 2002 - August 2003
Anritsu January 2001 - May 2002
Insight January 1999 - December 2000
CompuCom May 1996 - December 1998
Skills
Process Improvement, ERP, Customer Relations, SDLC, Vendor Relations, Entrepreneurial Skills, Project Management, Budgets, Customer Service, Strategy, Entrepreneurship, Leadership, CRM, IT Strategy, Six Sigma, Business Process, Change Management, Analysis, Business Development, Project Planning, Telecommunications, PMO, Security, Agile Methodologies, Vendor Management, Cross-functional Team..., Forecasting, Training
Education
New York University 2003 — 2007
Bachelors, Information Systems Management
New York University 2003 — 2007
Information Systems Management, Management Information Systems
Norwood 1991 — 1995
Diploma, General Studies
CompuCom December 2014 - Present
CRM Success Coach Services February 2014 - Present
Invitation Homes January 2013 - February 2014
Nextpoint April 2011 - January 2013
CRM Success Coach Services May 2009 - April 2011
Salesforce.com 2005 - 2009
Protiviti 2002 - 2005
imc2 1999 - 2001
Walt Disney/ ABC Cable 1997 - 1999
Skills
Salesforce.com, SaaS, CRM, Enterprise Software, Training, Cloud Computing, Business Development, Curriculum Development, Business Process, Sales Operations, Lead Generation, Consulting, Management, Professional Services, Sales, Public Speaking, Account Management, New Business Development, Team Management, Strategic Planning, Change Management, Networking, Marketing, Recruiting, Sales Management, Program Management
Education
Northwestern University 1989 — 1993
B.A.
CompuCom March 2015 - Present
Ingersoll Rand August 2013 - July 2014
Community Techs July 2011 - August 2013
Skills
Computer Technology, Computer Repair, Computer Networking, Computer Hardware, Software Installation, Inventory Control, Technical Support, Networking, Laptops, System Deployment, Remote Desktop, Troubleshooting, Desktop Computers, Windows, Active Directory, Network Design, Hardware, Operating Systems, Windows 7, Windows XP, Windows Server
Education
CompTIA, Inc. 1999 — 1999
A+ Certified, Computer and Information Sciences and Support Services
CompTIA, Inc. 1999 — 1999
Network+ Certified, Computer Systems Networking and Telecommunications
Microsoft Inc. 1998 — 1998
Microsoft Certified Professional, Computer Support Specialist
Novell Inc. 1997 — 1997
Certified Netware Administrator, Computer Systems Networking and Telecommunications
Novell Inc. 1995 — 1996
Certified Novell Engineer, Computer Systems Networking and Telecommunications
New York University 1983 — 1984
Computer Science
Columbia High School 1974 — 1976
High School Diploma, General Studies
Colonial School District March 2015 - Present
CompuCom October 2014 - March 2015
University of the Sciences in Philadelphia June 2013 - October 2014
1&1 Internet Inc. June 2012 - June 2013
Worldwide Tax Service January 2009 - April 2012
Michelin Aircraft Tire Corporation May 2005 - August 2005
Michelin Research & Development May 2004 - August 2004
Michelin US1 Manufacturing Facility May 2003 - August 2003
General Motors Service Parts Operations May 2002 - August 2002
Skills
Customer Service, Management, Leadership, Microsoft Office, Training, Windows Server, Active Directory, Time Management, Wireless Routers, Microsoft Excel, TCP/IP, Strategic Planning, Cisco Access Points, Research, Team Leadership, PowerPoint, Sales, Human Resources, Problem Solving, Event Planning, Sales Operations, Transportation, Electronics, Relationship Management, Strategic Leadership, Organizational..., Digital Circuit Design, Electrical..., Network Management..., Linux, LAN, GUI, Windows Firewall, Authentication
Education
North Carolina Agricultural and Technical State University 2001 — 2005
Bachelor of Science (B.S.), Electronics, Computer, and Information Technology
CompuCom October 2014 - Present
PEM-America July 2010 - September 2014
South Orange/Maplewood School District July 2003 - July 2010
Imagination USA inc. 1999 - 2003
ABC, Tv 1997 - 1999
Primedia April 1994 - January 1997
Eagle River Interactive 1997 - 1997
P.F. Collier 1992 - 1994
Education
New York University 1990 — 1992
MA, Cinema Studies
University of California, Santa Barbara 1987 — 1990
BA, Film Studies
Penn State University 1986 — 1987
CompuCom May 2013 - Present
Terremark November 2011 - April 2013
Terremark July 2010 - November 2011
Terremark September 2007 - July 2010
Data Return February 2007 - September 2007
Skills
Cloud Computing, Project Management, Data Center, Project Planning, Managed Services, Integration, Process Improvement, Disaster Recovery, Strategy, Program Management, Management, PMO, Infrastructure, Storage Area Networks, Networking, Servers, SAN, Virtualization
Education
Northwest University 1998 — 2000
Business
TNS May 2009 - Present
Verisign December 2001 - May 2009
Illuminet March 2000 - December 2001
CompuCom October 1998 - February 2000
The Future Shop 1992 - 1998
US Army 1987 - 1992
Skills
Troubleshooting, Network Security, Active Directory, SCCM, Data Center, Servers, Windows, System Administration, Hardware, DHCP, DNS, VMware, Networking, Cisco Technologies, Integration, Powershell
Education
Northwest Missouri State University 1983 — 1987
BS, Political Science
New Horizons Tech
Microsoft MCSE, Microsoft System Engineer
CompuCom January 2015 - Present
ExeqLink October 2012 - Present
FuseSource March 2011 - September 2012
EnterpriseDB September 2008 - February 2011
EqualLogic January 2007 - April 2008
Quinlan Publishing Company January 2003 - June 2006
Onthespot Networking LLC August 2000 - December 2002
Netmanage 1997 - 1999
EBSCO Publishing 1994 - 1997
US Navy 1982 - 1986
Skills
Start-ups, Selling, Account Management, Team Building, Team Leadership, Salesforce.com, Enterprise Software, Lead Generation, Sales Management, Sales, Cloud Computing, Business Networking, Sales Operations, Channel Partners, Direct Sales, Solution Selling, Leadership, Strategy, CRM, Training, Business Development, New Business Development, Integration, Sales Process, E-commerce, Management, Strategic Planning, International Sales, Strategic Partnerships, Sales Presentations, Program Management, Consulting, Marketing Strategy, Cross-functional Team..., B2B, Telecommunications, Product Management, Business Intelligence, Professional Services, Executive Management, Go-to-market Strategy, Entrepreneurship, Product Marketing, Competitive Analysis, Demand Generation, Business Alliances, Pre-sales, Software Industry, Partner Management, Sales Enablement
Education
Burlington High School 1979 — 1982
Northeastern University
Political Science
CompuCom November 2013 - Present
General Motors September 2012 - October 2013
Volkswagen Group of America October 2010 - September 2012
Central Transport January 2008 - October 2010
Skills
Customer Satisfaction, Customer Service, Process Improvement, Continuous Improvement, Purchasing, SAP, Logistics, Customer Retention, Inventory Management, Project Management, Microsoft Office, Supply Management, Microsoft Excel, Sales, Profit, Quality Management, Teamwork, Account Management, Software Documentation, Software Installation, Troubleshooting, Vendor Management, Security, Training, System Deployment, Management, Team Leadership
Education
Oakland University
Bachelor of Science (B.S.), Management Information Systems and Services
CompuCom May 2010 - Present
Cisco June 2000 - Present
Skills
Cisco Technologies, TCP/IP, Switches, Routers, VPN, Virtualization, VoIP, Network Security, Cisco Call Manager, VMware, Routing, Troubleshooting, Active Directory, Cloud Computing, Network Administration, Unified Communications, CCNA, ITIL, Personnel Management, Project Management, Technical Support, Help Desk Support, Microsoft Exchange, Service Delivery, Citrix, IT Project & Program..., IT Asset Management, Quality Management, IT Service Management
Education
North Carolina State University 1994 — 1999
CompuCom / GM October 1999 - Present
CompuCom 1999 - 2009
General Motors 1999 - 2009
EDS, an HP Company March 1995 - September 1999
MCA Mortgage (now defunct) January 1994 - March 1995
Education
University of Phoenix 1995 — 1999
B.S., Management
Oakland Community College 1993 — 1995
Associates, Liberal Arts
The Results Companies August 2014 - Present
CompuCom 2011 - July 2014
Hewlett-Packard 2008 - 2011
Electronic Data Systems (EDS) 2002 - 2008
Avis 2001 - 2002
Oxford Health Plans 1999 - 2001
Electronic Data Systems 1997 - 1999
Electronic Data Systems 1993 - 1997
Electronic Data Systems 1988 - 1993
GENERAL MOTORS OF CANADA 1981 - 1989
Skills
Outsourcing, Business Development, Vendor Management, CRM, Account Management, Strategic Planning, Integration, Management, IT Outsourcing, Process Improvement, Business Process, Leadership, Program Management, Turn Around Management, Consulting, IT Strategy, Service Delivery, IT Service Management, Change Management, Data Center, Contract Negotiation, Strategy, Business Process..., Solution Selling, Financial Services, Project Management, Business Analysis, Professional Services, Operations Management, Enterprise Software, Budgets, Cloud Computing, Managed Services, Business Transformation, Contact Centers, Call Centers, Customer Experience, Contact Center...
Education
Northwood University 1978 — 1984
B.A., Business Management
Big D Computing January 1990 - Present
PayPal April 2015 - July 2015
CompuCom July 2014 - November 2014
AIG June 2013 - February 2014
eBay via Volt Contracted to Computer Science Corp. (CSC) January 2012 - May 2012
CompuCom @ Cigna September 2011 - December 2011
Von Technology March 2011 - July 2011
PepsiCo/Frito Lay June 2008 - November 2008
Skills
Hardware, Hubs, Laptops, Switches, Routers, Printers, Tape, Networking, Servers, Active Directory, Troubleshooting, Windows Server, Network Administration, Microsoft Exchange, Help Desk Support, Citrix, Strategic Planning, Customer Service, BMC Remedy, Windows, Leadership, Management, Microsoft Office, Testing, Team Building, Account Management, Sales, Computer Hardware
Education
Northern Michigan University 1975 — 1980
B.S., Computers & Electronics
HP June 2006 - Present
Kraft Foods May 2003 - June 2006
Kraft Foods May 2000 - May 2003
UOP March 1999 - May 2000
Tek Systems March 1998 - March 1999
CompuCom June 1996 - March 1998
Skills
Troubleshooting, Hardware, ITIL, Vendor Management, Project Management, System Deployment, Incident Management, Windows 7, Technical Support, IT Management, Servers, IT Service Management, System Administration, Process Improvement, Data Center, Information Technology, Active Directory, Citrix, Networking, SharePoint, IT Strategy, Security, Software Documentation, Integration, IT Operations, Service Delivery, Leadership, Telecommunications, Disaster Recovery, Visio, HP, Virtualization, Windows Server, Operating Systems, Enterprise Architecture, Cisco Technologies, Microsoft Exchange, SDLC, PMO, Help Desk Support, Laptops, VMware, Project Portfolio..., Business Process, Firewalls, Outsourcing, Infrastructure, Information Security, Network Security, Cross-functional Team...
Education
Northern Illinois University 1986 — 1990
Bachelor of Science (B.S.), Organizational/Corporate Communications
Triton-College 1983 — 1986
Associate of Science, Business
CompuCom October 1983 - Present
CompuCom October 2003 - October 2007
Skills
Windows 7, Outlook 2010, Word 2010, Excel 2010, Notes 2010, Lync, Troubleshooting, Virtualization, IT Service Management, Active Directory, ITIL, Team Management, Outlook, Disaster Recovery, IT Management, Integration, Management, Microsoft Exchange, Windows XP, Service Delivery, Servers
Education
Northern Essex Community College
EMC Corporation October 2013 - Present
VMware, Inc. July 2012 - September 2013
DynamicOps, Inc. (acquired by VMware) June 2008 - July 2012
VMware vSphere for Dummies September 2010 - March 2011
VMware, Inc. September 2007 - June 2008
Dunes Technologies (acquired by VMware) July 2005 - September 2007
Foedus (acquired by VMware) July 2005 - November 2006
CompuCom 2004 - 2005
Round Hill Ventures Inc 2001 - 2005
Massachusetts Turnpike Authority 2003 - 2004
Skills
Cloud Computing, Virtualization, VMware, Enterprise Software, Data Center, vSphere, VMware Infrastructure, Integration, IaaS, NetApp, PaaS, SaaS, Architecture, Product Management, VDI, Start-ups, vCloud, Enterprise Architecture, Hyper-V, Orchestration, Citrix, Visual Studio, DynamicOps, Private Cloud, Go-to-market Strategy, Mac, Software Engineering, Microsoft Technologies, Windows Server, Server Consolidation, Sales Enablement, Automation, vCO, Hybrid Cloud, Systems Management, Cloud Computing IaaS, Cloud Applications, Cisco, BladeLogic, Opsware, Public Speaking, Technical Writing, Technical Training, Technical Presentations, Powershell, Pre-sales, Managed Services, Storage, Linux, Strategy
Education
Northeastern University 1993 — 1994
Dartmouth High 1990 — 1993
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
Vivit Worldwide 2008 - June 2014
CompuCom May 2011 - April 2014
Pepperweed January 2008 - May 2011
Pepperweed Consulting May 2006 - December 2007
Pepperweed Consulting 1998 - 2006
Anixter 1997 - 1998
General Binding Corporation 1990 - 1997
Skills
IT Service Management, ITIL, Cloud Computing, Enterprise Software, Solution Architecture, SaaS, Enterprise Architecture, Security, Unix, Disaster Recovery, Program Management, Virtualization, VMware, Data Center, Service Management, HP, Integration, Solaris, Professional Services, IT Management, IT Strategy, Perl, Strategy, Information Technology, Infrastructure, Networking, Operating Systems, IT Operations, SQL, Pre-sales
Education
Northern Illinois University 1982 — 1986
Bachelor of Science, Computer Science
Hcl Technologies America Inc January 2015 - Present
Aditi Technologies September 2014 - December 2014
Insight Global June 2014 - August 2014
CompuCom December 2007 - May 2014
AT&T Wireless May 2005 - December 2007
Apex Systems May 2004 - May 2005
Chrome Tool October 2002 - December 2003
Sweetgrass (formerly THINK, Think New Ideas) October 1998 - December 2003
Aquent November 1997 - October 1998
Affinity Staffing Solutions and Executive Search January 1998 - April 1998
Skills
Servers, Windows Server, Troubleshooting, Technical Support, VPN, Operating Systems, Switches, Hardware, Networking, Security, Windows, Hyper-V, WAN, Storage, Analysis, Software Installation, Help Desk Support, Windows XP, DNS
Education
University of Washington 2000 — 2001
Certificate in UNIX Administration
Northeastern University 1982 — 1987
Bachelor's degree, Journalism
Leadership for Technology Account Management in the Greater Chicago Area 2015 - Present
Verizon Business August 2008 - April 2015
Pomeroy IT Solutions January 2006 - March 2008
IBM May 1998 - October 2004
Compucom 1995 - 1998
Entex 1990 - 1995
Neeco 1988 - 1990
Skills
Enterprise Software, Managed Services, Cloud Computing, Management, Solution Selling, Professional Services, Sales, Sales Management, Account Management, Direct Sales, Selling, Storage, Sales Process, Salesforce.com, Channel Partners, SaaS, Consultative Selling, CRM, Mobile Technology, Technology Integration
Education
Northern Illinois University - College of Business 1976 — 1980
Bachelor of Science (B.S.), Marketing, 3.25 Major GPA
OLCHS 1972 — 1976
General studies, college Prep, College Prep
Composite Solutions Inc April 2015 - Present
Northeast Insurance Solutions, LLC. November 2014 - April 2015
NYLIFE Securities LLC March 2014 - November 2014
New York Life Insurance Company January 2014 - November 2014
Composite Solutions, Inc June 2007 - July 2013
Best Chevrolet June 2005 - June 2007
Robert Half Technology December 2004 - May 2005
Global Data Systems September 2000 - March 2003
Inacom Corporation April 1999 - March 2000
CompuCom July 1997 - April 1999
Skills
Sales, Life Insurance, Financial Services, Business Insurance..., Investments, Key Person Insurance, Account Management, Buy-sell Agreements, Leadership, Asset Protection, Annuity Sales, Business Exit Strategy, Educational Funding..., Estate Planning, Gifting Strategies, Grandchild Gifting, Insurance, IRA Rollovers, 401k Rollovers, Lifetime Income..., Legacy Planning, Life Insurance..., Creative Problem Solving, Customer Satisfaction, Direct Sales
Education
Northeastern University 1976 — 1981
Bachelor of Science (BS), Business Administration, Marketing
Martha's Vineyard High School 1971 — 1976
CompuCom August 2013 - Present
CompuCom Systems August 1996 - August 2013
Life Success 2003 - 2005
GE IT Solutions 2000 - 2004
GE IT Solutions 1998 - 2000
Dataflex/GE IT Solutions 1995 - 1996
Micro Rentals & Sales (MR&S) 1993 - 1995
Skills
SDLC, Analysis, Business Requirements, Requirements Gathering, ITIL, Team Facilitation, Business Process..., Leadership, Service Delivery, Enterprise Software, Data Center, Program Management, Software Development, Process Improvement, Vendor Management, Software Documentation, CRM, Business Process, Troubleshooting, Small Group..., Process Design, Small Group..., IT Management, Integration
Education
Northern Kentucky University 2000 — 2003
B.S., Psychology, Mathematics, 4.0
West Chester University of Pennsylvania 1991 — 1995
Secondary Education: Physics, Mathematics and Theatre
Manalapan High School 1988 — 1991
Diploma, Honors
FedEx Office April 2011 - Present
CompuCom February 2005 - April 2011
EDS 2001 - 2005
AMERICAN SYSTEMS 2001 - 2005
EDS 2001 - 2004
Skills
Vendor Management, Process Improvement, Program Management, Business Analysis, Supply Chain Management, Supply Chain, Procurement, Project Management, Inventory Management, Operations Management, Purchasing, Logistics, ITIL, IT Service Management, Customer Service, Troubleshooting, PMP, Change Management, SDLC, Service Delivery, Microsoft Office, Team Leadership, Sourcing, Management, Leadership
Education
Northern Virginia Community College 1991 — 1993
Hayfield Secondary 1987 — 1991
State Street May 2008 - Present
Oxford Global Resources September 2006 - December 2007
State Street Corporation October 2000 - September 2006
Thomson Financial May 1997 - October 2000
ecredit June 1995 - June 1997
CompuCom 1996 - 1997
Skills
Project Implementation, IT Project Management, Business Analysis, Business Continuity..., Product Management, Systems Analysis, Information Security, Vendor Management, Risk Management, Project Management, Business Process...
Education
Northeastern University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Information Technology
Northeastern University 2005 — 2011
Associate Science, Management Information Systems
Microsoft September 2011 - Present
Microsoft January 2010 - September 2011
Microsoft January 2004 - December 2009
Microsoft January 2001 - January 2004
CompuCom 1998 - December 2000
Adobe 1993 - 1998
Skills
Technical Leadership, Agile Project Management, Cloud Computing, Scrum, Agile Methodologies, Software Project..., Program Management, Management, Vendor Management, SDLC, .NET, SOA, Integration, Project Management, Product Management, Enterprise Software, Software Development, Cross-functional Team..., Business Analysis, Databases, Requirements Analysis, Enterprise Architecture, Solution Architecture, PMP, Software Design, IT Strategy, E-commerce, PMO, Software Engineering, Business Intelligence, Microsoft SQL Server, Distributed Systems, Team Leadership, Architectures
Education
Northeastern University 1985 — 1992
Bachelor of Science (BS), Electrical and Electronics Engineering
FusionStorm April 2015 - Present
Lexmark International February 2007 - June 2012
Service Express May 2006 - February 2007
CompuCom 1998 - 2006
Skills
Solution Selling, Sales Process, Account Management, Direct Sales, SaaS, B2B, Enterprise Software, CRM, Channel Partners, Managed Services
Education
Northern Kentucky University 1991 — 1996
Electronics/Marketing
Cisco 2000 - Present
General Electric August 1999 - November 2000
Compucom 1997 - 1998
Compucom 1997 - 1998
Skills
Routing
Education
North Carolina State University 1988 — 1993
BA, Busines MAnagement
Mount Greylock Regional High School 1984 — 1987
High School
National Express Corporation August 2012 - Present
National Express Corporation April 2011 - August 2012
Cambridge Integrated Services 2003 - 2008
Aon Consulting 2001 - 2003
CompuCom 1997 - 1998
CompuCom 1997 - 1998
Skills
ITIL v3 Foundations..., CompTIA A+ Certification, Troubleshooting, Blackberry Enterprise..., Recruiting, Windows Server, Computer Hardware, Help Desk Support, Leadership, Databases, Software Installation, Active Directory, Software Documentation, Laptops, ITIL, Switches, Microsoft Exchange, Vendor Management, Management, Customer Satisfaction, Routers, Networking, Hardware, Information Technology, VPN, Windows, Lotus Notes, Operating Systems, Servers, Technical Support, Process Improvement, Customer Service
Education
Northern Illinois University 1979 — 1983
Arrow Electronics January 2010 - Present
CompuCom August 2008 - February 2010
Getronics February 2004 - August 2008
Getronics February 1999 - March 2004
Becton Dickinson 1994 - 1998
Dynamics Research Corporation 1991 - 1994
Skills
Employee Relations, Talent Management, Succession Planning, Personnel Management, Employee Engagement, Talent Acquisition, HRIS, Workforce Planning, Program Management, Performance Management, Employee Benefits, Human Resources, Management, Leadership, Mergers & Acquisitions
Education
Northeastern University 1995 — 1998
MBA
University of Connecticut
PhD Cand, Neuroscience
State Street April 2015 - Present
ZeroChaos October 2014 - April 2015
NSTAR, a Northeast Utilities Operating Company August 2000 - April 2014
NSTAR 2000 - 2007
CompuCom 1998 - 2000
Skills
Smart Grid, Renewable Energy, Process Improvement, Program Management, Project Management, Electric Power, Energy, SQL, Business Process..., Analysis, Management, Project Planning, Strategy, Contract Management, SDLC
Education
Nichols College 2005 — 2007
MBA, Business Administration and Management, General
Rensselaer Polytechnic Institute 1994 — 1998
BS, Computer Science
IBM Canada Ltd. September 2013 - Present
Symcor August 2012 - September 2013
Cogeco Cable March 2008 - August 2012
CompuCom January 2007 - February 2008
Semtech Corporation – Gennum Products April 2004 - November 2006
ISYSNET December 2001 - April 2004
LG Electronics July 1997 - May 2001
Skills
SAN, NAS, iSCSI, NetApp, IBM Storage, EMC Storage, EMC Data Domain, Solaris, AIX, Linux, TSM, SUN Storage, Storage, Unix, Cluster, Storage Area Networks, IBM AIX, Data Center, Servers, Disaster Recovery, VMware, HP-UX, Red Hat Linux, Tape Libraries, DS4000, HDS
Education
New York University 1995 — 1997
MS Course Completed, Computer Science
St. John’s University 1992 — 1995
B.S., Computer Science
CompuCom August 2014 - Present
SuperTech-IT 2009 - Present
Circulation Specialists Inc January 2004 - Present
AT&T November 2011 - January 2012
BMC HealthNet Plan March 2009 - March 2010
Circulation Specialists, Inc. January 2004 - February 2009
Cardiac Specialists August 2003 - December 2003
MicroWarehouse March 2001 - March 2003
MicroWarehouse July 2000 - March 2001
Connecticut Hospice Inc October 1995 - June 2000
Skills
Computer Repair, Computer Hardware..., Computer Maintenance, Windows XP, Windows 7, Windows 8, Wireless Networking, Online Advertising, Email Marketing, Customer Acquisition, Direct Marketing, Digital Marketing, Database Marketing, Direct Mail, Social Media Marketing, Lead Generation, Marketing, Advertising, Publishing, Social Media, Multi-channel Marketing, Microsoft Office, Customer Service, Networking, Management, E-commerce, Access, Sales
Education
Norwalk Community College 1995 — 1998
CompuCom October 2005 - Present
CompuCom Systems 2005 - Present
Skills
Software Industry, SaaS, Salesforce.com, Account Management, Cloud Computing, Enterprise Software, Solution Selling, Virtualization
Education
Northern Kentucky University 2001 — 2004
Marketing
Apex Systems January 2015 - March 2015
Robert Half Technology February 2014 - June 2014
VMC July 2013 - January 2014
CompuCom September 2004 - April 2013
Callison June 2001 - November 2003
Skills
Laptops, Printers, Computer Hardware, Remote Troubleshooting, Troubleshooting, Software Installation, Triage, IP VPN, Avaya IP Telephony, IT Asset Management, Desktop Deployment, Desktop Computers, Remote Desktop, Lenovo Certified, CompTIA A+ Certification, McAfee Antivirus, Malware Analysis, Malwarebytes, Computer Repair, Windows 7, Windows XP Pro, Windows Server, SnagIt, SMS/SCCM, Active Directory..., Project Management, Process Improvement, Telephony, Microsoft Office, Asset Management, SAP, Program Management, Windows XP
Education
North Seattle Community College 2000 — 2001
Certificate - Network Techology, Network and System Administration/Administrator, 3.5
Wells Fargo June 2013 - Present
Wipro Technologies February 2012 - December 2012
CompuCom July 2011 - November 2011
Xcel Energy November 2010 - July 2011
Hallmark Business Connections March 2000 - June 2010
Copper Sales September 1999 - December 1999
Epicor June 1997 - September 1999
HealthEast January 1987 - June 1997
Skills
Testing, Web Testing, Trend Analysis, User Acceptance Testing, Test Cases, Quality Assurance, SDLC, Integration, Documentation, Analysis, Test Management, Test Automation, Test Planning, Regression Testing, System Testing, Software Quality..., Agile, SQL, Requirements Analysis, Test Strategy, Manual Testing, Automation, Test Execution, System Integration..., Process Improvement, Waterfall, SQL Server, Windows, Customer Relations, Integration Testing, Defect Tracking, MS Project, Software Configuration..., Release Management, Change Management, Agile Methodologies, Performance Testing, Customer Service
Education
Metropolitan State
Bachelor of Science, Management Information Systems
North Hennepin Community College
Associate of Arts
Grace Fellowship
Orono High School
Dental Technology Center, Inc. September 2013 - Present
CompuCom August 2011 - August 2013
OpalStaff February 2011 - July 2011
Back in School November 2008 - February 2011
Ted Britt Ford March 2007 - October 2008
Skills
Software Installation, Laptops, Desktop Computers, CompTIA Network+..., Electronics, Active Directory, Windows 7, XP, Automotive, Technical Support, Windows Server, Computer Hardware, Troubleshooting, Help Desk Support, Servers, Printers, BMC Remedy, Remote Desktop, Dell Computers, Norton Ghost, Hardware Support, Blackberry, Antivirus, Computer Repair, DHCP, CompTIA A Certification, Computer Maintenance, Hardware Installation, System Deployment
Education
Northern Virginia Community College 2009 — 2010
CompTIA A+ Certified, Information Technology
Downers Grove Christian School June 2011 - Present
CompuCom 2008 - 2009
Cisco 2007 - 2008
Danka Office Imaging 2004 - 2007
Skills
Inventory Management, Sales, Salesforce.com, Leadership, Coaching, Strategic Planning, Public Speaking, Team Building, Leadership Development, Cross-functional Team...
Education
Northern Illinois University 1983 — 1988
Bachelor of Science, Sports Administration
Hewlett-Packard June 2012 - Present
Hewlett-Packard August 2007 - Present
Hewlett-Packard August 2003 - August 2007
Hewlett-Packard March 2001 - August 2003
Apple Computer 1992 - 1999
CompuCom 1990 - 1992
Xerox Corporation January 1982 - April 1986
Skills
Cloud Computing, Channel, Channel Partners, Solution Selling, Sales Management, Selling, Sales Operations, Sales, Go-to-market Strategy, Managed Services, Enterprise Software, SaaS, Professional Services, Management, Direct Sales, Account Management, Market Planning, HP, Business Intelligence, Business Development, New Business Development, Strategy, Strategic Partnerships, CRM, Salesforce.com, Business Alliances, Pre-sales, Partner Management, Product Management
Education
Nova Southeastern University 2001 — 2003
MBA, Quantitative Analysis
University of Florida 1977 — 1981
BS, Political Science
CompuCom October 2010 - Present
Hewlett-Packard October 2001 - December 2008
Harris Bank August 1996 - October 2001
Skills
SDLC, System Deployment, Integration, Disaster Recovery, IT Service Management, IT Strategy, IT Management, Vendor Management, ITIL, Technical Support, Requirements Analysis, Project Management, Active Directory, Business Analysis, Data Center, IT Operations, Management, Networking, Process Improvement, Servers, SharePoint, Software Project..., System Administration, Troubleshooting, Visio
Education
Northwestern University 1988 — 1992
Bachelor's Degree, Electrical Engineering
Lane Tech 1984 — 1988
High School
Internet America December 2012 - Present
CompuCom April 2004 - August 2012
Hewlett-Packard May 2001 - May 2004
Compaq Corp. August 1997 - May 2001
Education
Northwood University
BBA, Management
Compucom
Skills
SharePoint, Troubleshooting, Windows
Education
Northern Essex Community College
Hewlett-Packard February 2015 - Present
CompuCom March 2004 - August 2012
Compaq/HP May 1997 - March 2004
Compaq Computer Company May 1994 - March 2004
EDS 1983 - 1986
Skills
Account Management, Solution Selling, New Business Development, Salesforce.com, SaaS, Sales Process, Professional Services, Selling, Business Development, CRM, Direct Sales, Marketing, Key Account Management, Cloud Computing, Vendor Management, Marketing Strategy, Marketing Management, B2B, Product Marketing, Sales Management, Channel, Project Management, Cross-functional Team..., Leadership, Strategic Planning, Channel Partners, Channel Sales, Business Strategy, Demand Generation, Sales, Sales Operations, Strategy, Business Planning, Program Management, Enterprise Software, Management, Managed Services, Go-to-market Strategy
Education
Northwood University-Texas 2001 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
The University of Texas at Arlington 1978 — 1983
BBA, Marketing
CompuCom January 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Sales, Social Media, Marketing, Outlook
Education
NorthWest Arkansas Community College 2009 — 2011
Associate of Applied Science, Computer Information Networking
CompuCom August 2012 - Present
The Home Depot November 2009 - July 2012
Castle Systems, Inc. March 2009 - November 2009
Skills
Microsoft Office, Access, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Windows, Public Speaking, Marketing Strategy, Windows Vista, XP, Time Management, Market Research, Advertising, Data Analysis, Teamwork, Microsoft Publisher, QuickBooks, SQL, Project Management
Education
Notre Dame College 2004 — 2009
Bachelor of Arts (B.A.), Accounting and Information Systems
CompuCom November 2007 - December 2008
Vanguard Managed Solutions February 2006 - November 2007
Beth Israel Deaconess Medical Center April 2003 - February 2006
Motorola March 1997 - April 2003
US Army February 1976 - October 1999
Education
EverBlue 2010 — 2010
BPI Certificate
Joseph Keefe Technical School 2009 — 2010
Certificate
Bay State School of Technology 1996 — 1997
Certificate
Northeastern University 1993 — 1994
Department of Health & Human Services March 2014 - March 2015
CompuCom October 2009 - December 2013
Walmart May 1994 - May 2009
Family Vision Centers May 1991 - May 1994
Skills
Network Engineering, VLAN, CCNA, Frame Relay, Routers, Switches, WAN, Cisco, Routing, Network Administration, Wireless Networking, Cisco Technologies, Troubleshooting, Networking, Network Design, Technical Support, Wireless, TCP/IP, Network Security, Data Center, Cisco IOS, BGP, EIGRP, OSPF, IP, DHCP, DNS, HSRP, NAT, F5 BigIP, Network Architecture, VoIP, LAN-WAN, VTP, MPLS, STP, Servers, Cisco Nexus, RIP, Routing Protocols, Ethernet, Computer Network..., Unified Communications, Cisco Wireless, Telecommunications, Unix, Linux, Cisco Routers
Education
NorthWest Arkansas Community College 2012 — 2015
Computer Information Systems
GE Healthcare April 2011 - Present
CompuCom April 2011 - Present
Wipro Technologies May 2008 - April 2011
Wipro Technologies October 2007 - April 2011
Rolta India Limited January 2005 - September 2007
Skills
HP Openview, ITIL, Service Desk, IT Management, IT Service Management, Solaris, Configuration Management, Perl, Shell Scripting, Linux, CMDB
Education
North Maharashtra University 2000 — 2004
BE Computer
J.B. Hunt Transport, Inc. May 2015 - Present
J.B. Hunt Transport, Inc. December 2014 - May 2015
JB Hunt Transport Services, Inc. August 2012 - December 2014
Automatic Auto Finance May 2011 - May 2012
CompuCom September 2010 - December 2010
Truman Arnold Companies May 2000 - December 2003
US Navy May 1989 - May 1993
Skills
Troubleshooting, Technical Support, Help Desk Support, Hardware, Networking, Information Technology, TCP/IP, Soldering, Logic, Laptops, Computer Hardware, Printers, Software Installation, Wireless Networking, Computer Repair, Routers, XP, DNS, Customer Service, Sales Operations, Freight Brokerage, Windows Vista, Operating Systems, Microsoft Certified..., Sales, Microsoft Exchange, Project Management, Microsoft Office, Network Administration, Problem Solving, Firewalls, HP, Computer Security, BMC Remedy, Windows 7, Windows XP, Active Directory, Network Security, Cisco IOS, Disaster Recovery, Servers, Logistics, Management, Quality Assurance, Access, Databases, Customer Satisfaction, Analysis, Process Improvement
Education
Northwest Technical Institute 2009 — 2010
Computer Information Systems, Networking, Helpdesk, Programming and design
Springdale high school
Time Warner Cable September 2011 - Present
TEK Systems April 2011 - September 2011
CompuCom March 2010 - March 2011
Venture Home & Business Solutions December 2007 - March 2010
Skills
Network Security, Arbor, ArcSight, BMC Remedy, Data Center, Firewalls, Hardware, Information Security, NetWitness, Networking, Operating Systems, Cisco Technologies, Qualys, Security, Servers, Sourcefire, TCP/IP, Technical Support, Windows 7, Windows XP, Windows Server, Wireshark, XP, Virtualization
Education
Northern Virginia Community College
CompuCom January 2015 - Present
Microsoft January 2008 - November 2014
FAST Search January 2008 - December 2008
Comverse October 2005 - July 2007
Jingle Networks 2006 - 2007
Middlesex Community College January 2003 - January 2004
Internap November 2000 - December 2002
BayRing Communications 1998 - 2000
Skills
Windows, Shell Scripting, Agile Methodologies, TCP/IP, SQL, XML, PostgreSQL, Distributed Systems, PHP, Storage, .NET, JavaScript, Open Source, Linux, Powershell, Unix Shell Scripting, Troubleshooting, Unix, Basics of Unix, Symantec Backup, Unix Operating Systems, VoIP, Integration
Education
New Hampshire Technical Institute 1998 — 2000
Associate of Science (A.S.), Telecommunications Technology/Technician
WAUSAU Financial Systems July 2015 - Present
Paragon Development Systems September 2014 - September 2014
Paragon Development Systems September 2013 - July 2014
CompuCom March 2013 - September 2013
Paradigm Technology November 2012 - February 2013
Paragon Development Systems December 2010 - April 2012
Skills
Red Hat Linux, Business Strategy, Japanese culture, Customer Service, New Business Development, Identity Management, Business Alliances, Microsoft Office, Security Clearance, Recruiting, Project Management, Integration, Account Management, Social Media, Encryption, IT Strategy, Sourcing, Talent Acquisition, PMP, Japanese, Troubleshooting, Creative Writing, Computer Hardware, Software Documentation
Education
Northern Illinois University 2006 — 2007
Doctor of Law (J.D.), International Law and Legal Studies
Unversity of Wisconsin: Steven's Point 1999 — 2003
Bachelor's of Science, Asian History
Injured Workers Pharmacy February 2012 - Present
COMPUCOM SYSTEMS INC August 2008 - December 2009
CompuCom Headquarters January 2008 - December 2009
CompuCom September 1983 - December 2009
Wang Global in September 1983 - August 2008
WANG GLOBAL September 1983 - August 2008
WANG LABORATORIES September 1983 - August 2008
Skills
SAP, Excel, General Ledger, Accounting, Access, Outlook, Microsoft Excel
Education
LAWRENCE HIGH SCHOOL
Northern Essex Community College
University of Massachusetts Lowell
Mathematics
University of Massachusetts Lowell
Mathematics Major
Fidelity Investments June 2015 - Present
Fidelity Investments December 2011 - June 2015
CompuCom November 1997 - December 2011
DeMattos Electronic Services July 1989 - November 1997
Skills
Microsoft Technologies, Ubuntu, Cisco devices, Apple
Education
North Carolina State University 1979 — 1981
Engineering
South View High School
CompuCom July 2003 - Present
Continental Electrical Construction Co. April 1999 - July 2003
Skills
Customer Service, English, Telecommunications, Vendor Management, Team Leadership, Management, Telephony, Managed Services, CCTV, Networking, VoIP, Network Design, MS Project, Program Management, Optical Fiber, Structured Cabling, Integration, Contract Management, Change Management, Team Building, Project Coordination, Product Management, Cabling, Project Management, Project Planning
Education
Northeastern University 1989 — 1997
Telecommunications Technology/Technician
AirPro Fan & Blower July 2013 - Present
CompuCom January 2012 - June 2013
Skills
Revit, Architectural Drawings, Architectural Design, CAD, AutoCAD Architecture, AutoCAD, SketchUp
Education
Northwest Technical Institute 2011 — 2012
Northwest Technical Institute 2011 — 2012
Associate of Arts and Sciences (AAS), Architectural Building Technology
Intermec Technologies May 2008 - Present
CompuCom May 2005 - April 2008
Avaya December 1996 - April 2005
Education
Northeastern University 1982 — 1986
Bachelors Degree, Communications
Bay State Junior College 1980 — 1982
Business Administration
CompuCom September 2014 - Present
CompuCom September 2013 - May 2014
CompuCom October 2012 - August 2013
Hewlett-Packard January 2012 - June 2012
Hewlett-Packard May 2011 - June 2012
Skills
Windows Server, Active Directory, XP, BMC Remedy, Microsoft Excel, Microsoft Word, Microsoft Exchange, pgAdmin, Organization, PowerPoint, Customer Service, 10 Key, Team Leadership, Windows 7, Windows XP, Help Desk Support
Education
NorthWest Arkansas Community College 2012 — 2012
Computer Science/ Networking, Computer Networking
NorthWest Arkansas Community College
Associate's degree, Computer Systems Networking and Telecommunications
Presidio June 2015 - Present
CompuCom January 2014 - June 2015
Baylor Health Care System October 2012 - January 2014
Baylor Scott & White Health March 2009 - October 2012
Baylor Scott & White Health October 2007 - March 2009
Baylor Scott & White Health November 2004 - October 2007
Baylor Scott & White Health June 2002 - November 2004
Fast Forward September 1996 - June 2002
Innerlight Surf & Skate February 1993 - September 1996
Skills
Cisco Certified, Network Security, Firewalls, Cisco ASA, EiQ SecureVue, SIEM, Monitoring & Response, PCAP, Syslog, TCP/IP, IPSec, Cisco IOS, SMARTS, SNMP, Routers, Switches, Checkpoint, Fortinet, Active Directory, Microsoft Exchange, Technical Support, Windows, Linux
Education
North Lake College 2009 — 2010
Networking Associate Certificate, System, Networking, and LAN/WAN Management/Manager
North Lake College 2000 — 2004
Associate of Arts and Sciences (AAS), Biology, Microbiology, General
PlayFab, Inc. June 2014 - September 2015
Nordstrom December 2013 - May 2014
Wimmer Solutions May 2013 - November 2013
Avanade June 2011 - May 2013
Avanade April 2010 - July 2011
TEKsystems January 2010 - April 2010
Triad Group Inc April 2009 - December 2009
CompuCom September 2008 - April 2009
VMC July 2007 - July 2008
Skills
Powershell, SharePoint, Windows Server, System Center Suite, Hyper-V, Active Directory, SCOM, C#, F5 BigIP, FIM, Microsoft SQL Server, ADFS, Newsgator, Windows Azure, Chef, Ruby, Python, Linux, Salt Stack, Amazon Web Services..., Ejabberd, MySQL, RabbitMQ
Education
North Dakota State College of Science 2005 — 2007
Associate of Arts and Sciences (AAS), Computer Information Systems, 4.0
CompuCom September 2014 - Present
Skills
fashion design, mechanical design
Education
NorthWest Arkansas Community College 1998 — 2000
Associate’s Degree, Mechanical Drafting and Mechanical Drafting CAD/CADD