Concentrix Company
Industry: Media company
DescriptionConcentrix, a business services company, is a subsidiary of SYNNEX Corporation since 2006. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Greenville, SC. Headquarters: California, United States Number of employees: 225,000 Founded: 1983 Number of locations: 125 Subsidiaries: Convergys, Tigerspike, Parent organization: Synnex
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Concentrix Employees
Primary Intelligence August 2015 - Present
Primary Intelligence May 2015 - Present
InsideSales.com December 2014 - May 2015
8 Pillars, LLC December 2013 - January 2015
Concentrix July 2012 - November 2013
Infor June 2008 - July 2012
Novell July 2005 - June 2008
Quest June 1992 - February 2005
Skills
Talent Acquisition, Business Modeling, Account Management, Sales Management, Contract Negotiations, Solution Selling, Client Retention, Client Acquisition, Client Interfacing, Organizational Structure, Cloud Computing, SaaS, New Business Development, Mobile Device Management, Channel Partners, Strategic Partnerships, Reseller/VAR Networks, Partner Management, Partner Development, Partner Enablement, CRM, Enterprise Software, Customer Acquisition, Direct Sales, B2B, Sales Operations, Partnerships, Professional Services, Sales Process, Leadership, Customer Retention, Selling, Sales Enablement, Pre-sales, Sales, Team Building, Salesforce.com, Lead Generation, Training, Software Industry, Management, Demand Generation, Sales Presentations, Cold Calling, Business Alliances, Business Development, Channel Sales, Complex Sales, Start-ups, Product Marketing
Education
Brigham Young University - Idaho
Business/Managerial Economics
Sierra College
Business/Managerial Economics
SecurityMetrics 2012 - Present
Concentrix 2011 - 2012
i365 A Seagate Company 2010 - 2011
MarketStar, Inc. 2005 - 2010
Gappbridging, Inc. 2004 - 2005
Novell 2002 - 2004
Skills
Professional Services, Business Analysis, Partner Management, Compensation Planning, Forecasting, Financial Analysis, Channel, Go-to-market Strategy, Inside Sales, Cross-functional Team..., Business Process, Problem Solving, Demand Generation, Lead Management, Channel Partners, Strategic Partnerships, Strategic Planning, Strategy, New Business Development, Lead Generation, Sales Management, Management, Leadership, SaaS, Management Consulting, Sales, Salesforce.com, Product Management, Customer Retention, Product Marketing, Process Improvement, Direct Sales, Training, Cloud Computing, Sales Coach, Sales Operations, Sales Process, Account Management, Sales Enablement, Business Intelligence, Data Center, Solution Selling, Business Strategy, Enterprise Software, Team Management, CRM, B2B, Start-ups
Education
Brigham Young University 2009 — 2011
MBA
Brigham Young University 1988 — 1994
BS
Castle Biosciences, Inc. April 2015 - Present
Hematogenix Laboratory Services September 2011 - April 2015
Concentrix January 2012 - February 2013
Arete Sleep Health August 2005 - July 2011
Chamness Relocation Services July 2000 - August 2005
Skills
Sales Operations, Business Development, Sales Management, B2B, Account Management, Marketing, Sales, Strategic Partnerships, Direct Sales, Negotiation, Team Building, New Business Development, Cold Calling, Strategic Planning, Neurology, Selling, Team Leadership, Managed Services, Recruiting, Sales Process, Healthcare, Medical Devices, Competitive Analysis, Cardiology, Sales Force Development, Program Management, Leadership, Salesforce.com, Lead Generation, Oncology, Hospitals, Product Launch
Education
Arizona State University
Bachelors, Interdisciplinary Studies
College-Social September 2014 - Present
Superstition Review August 2014 - Present
El Dorado High School July 2014 - Present
Lauren's Institute for Education May 2012 - Present
Concentrix May 2014 - September 2014
Harkins Theatres March 2007 - June 2014
State Farm September 2013 - January 2014
Skills
Social Media, Sales, Customer Service, Social Media Marketing, Facebook, Microsoft Office, Customer Satisfaction, Social Networking, Microsoft Excel, Advertising
Education
Arizona State University 2008 — 2014
BA, English Literature (British and Commonwealth)
The National Academies (NAFP) (NAFST) September 2014 - Present
Marlowe and Company, LLC September 2013 - December 2013
Concentrix April 2011 - August 2012
Busan Public Schools March 2010 - March 2011
GameStop/Payless/Macy's November 2008 - February 2010
Kratovil for Congress October 2008 - November 2008
Lighted Corners January 2008 - April 2008
Skills
Communication, Research, Writing, Creative Writing, Policy Analysis, Public Policy, Stata, Microsoft Office, Adobe, Humor, Publishing, Technical Support, Teaching English as a..., Spanish, Teaching
Education
American University 2012 — 2014
Master of Public Policy (M.P.P.), Public Policy Analysis
Mount Saint Mary's College 2004 — 2008
Bachelor of Arts (B.A.), Political Science and Government
Discover March 2015 - Present
Concentrix November 2014 - March 2015
Discover Financial Services May 2014 - September 2014
Concierge Services of Atlanta July 2012 - March 2014
Staples February 2012 - October 2012
WCSU Radio September 2008 - March 2012
John G Shedd Aquarium April 2007 - November 2011
Chicago State University January 2008 - May 2011
Clear Channel Radio January 2010 - January 2011
Famous Footwear June 2006 - April 2007
Skills
Adobe Audition, Avid Editor, Ticketmaster, Raiser's Edge, Microsoft Office, Vista, Music, Windows Vista, Facebook, Radio Broadcasting, Social Networking, Video Editing, Public Speaking, Final Cut Pro
Education
Chicago State University 2007 — 2011
Communication, Media Arts, & Theatre
Southern Illinois University, Carbondale 2004 — 2006
Radio/Television
Ubiquiti Networks October 2013 - Present
Wells Fargo 2014 - 2015
Freelance Job 2013 - 2013
Victory International Group 2013 - 2013
Freelance Graphic Designer May 2006 - 2013
Concentrix April 2006 - December 2012
Cisco Systems January 2008 - January 2011
Skills
Web Design, Graphic Design, Logo Design, Flash Animation, Vector Illustration, User Interface Design, Web Development, HTML 5, Graphics
Education
AMA University 2002 — 2006
Bachelor of Computer Science, Graphic Design
IDX Broker December 2012 - Present
Concentrix August 2010 - October 2011
Skills
Computers, Networking, Web Design, Graphic Design, iPhone Application..., Android Development, Java, Cloud Computing, OS X, Computer Hardware
Education
Towson University 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
Carroll Community College 2009 — 2011
Associate's Degree, Computer and Information Sciences, General
Stevenson University 2008 — 2009
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Concentrix February 2014 - Present
IBM July 2010 - January 2014
IBM Daksh Business Process Services Pvt Ltd April 2006 - July 2010
IBM Daksh Business Process Services Pvt Ltd November 2003 - April 2006
Tata Strategic Management Group May 2002 - November 2003
Avendus Advisors 2001 - 2001
Webtek (subsidiary of Dresdner Bank) November 1998 - April 2000
Infogain 1998 - 1998
Skills
Strategy, Project Management, Business Planning, Consulting, Negotiation, BPO, Business Transformation, Management Consulting, Outsourcing, Global Delivery, Offshoring, Business Strategy, CRM, Change Management, Management, Business Intelligence, Analysis, Pricing, Analytics, Business Development, Requirements Analysis, Business Process..., Strategic Planning, Project Portfolio..., Process Improvement, Six Sigma, Operations Management, Finance, New Business Development, Business Process..., Project Planning, Program Management, Business Process, Performance Management, Cross-functional Team..., Product Management, Team Management, Transition Management, Business Analysis, Leadership, Business Analytics, Solution Selling, Vendor Management, IT Strategy, Customer Relations, Team Leadership, Service Delivery, Sales
Education
IIM Calcutta 2000 — 2002
PGDCM, Management (Finance, Strategy, IT)
Norwegian School of Management 2001 — 2001
MBA (Exchange Program), Management
IIT Delhi 1994 — 1998
BTech, Engineering
St Columbas' School
IBM Next Generation Leadership Program
Management and Leadership
Eagle Gate College March 2012 - August 2012
Concentrix May 2012 - June 2012
Convergys December 2011 - April 2012
RMS Computers January 2009 - May 2011
Detodo Servicios June 2001 - January 2011
CompuCom Inc March 2007 - June 2008
Volt Technical Resources October 2006 - March 2007
Volt Technical Resources March 2006 - October 2006
Comforce May 2005 - March 2006
Cingular Wireless October 2004 - March 2005
Skills
Customer Service, A+ Certified, Troubleshooting, Laptops, Software Installation
Education
City Univerisity 2000 — 2004
B S, Computer Systems. Network and Telecomm emphasis
Computer Learning Center 1990 — 1991
Diploma, Computer Systems & Programming
Brigham Young University 1989 — 1989
Science; Spanish
Whelan Security October 2014 - Present
Concentrix July 2014 - October 2014
Career Connections, Inc. July 2013 - July 2014
Argus Event Staffing, LLC 2011 - 2013
Skills
Creative Writing, Customer Service, Social Networking, Blogging, Copy Editing, Publishing, Proofreading, Copywriting, Social Media, Editing, Management, Microsoft Office, Training, Leadership
Education
Arizona State University 1986 — 1987
Concentrix June 2015 - September 2015
Convergys January 2015 - March 2015
Ellucian November 2014 - January 2015
Hill Haven Nursing Home June 2014 - October 2014
Hill Haven Nursing Home May 2011 - June 2014
Ameriplan March 2014 - April 2014
Computer Works Pro December 2013 - March 2014
Webster Parks & Recreation July 2010 - August 2010
Skills
Customer Service, Training, Public Speaking, Team Building, Microsoft Excel, Troubleshooting, Microsoft Office, Team Leadership, Computer Hardware, Program Management, Call Centers, Time Management, Windows 7
Education
Bryant & Stratton College - Henrietta 2012 — 2014
Associate's Degree, Networking Technology
Webster Schroeder High School 2008 — 2012
High School, New York State Local Diploma
Concentrix June 2015 - Present
Concentrix February 2014 - Present
IBM November 2009 - February 2014
Aquatic Renovation Systems dba RenoSys Corporation May 2007 - September 2010
Natare Corporation 1996 - 2001
Skills
Service Delivery, Business Process..., Outsourcing, Vendor Management, Call Centers, Management, Project Management, Program Management, Process Improvement, Customer Service..., Team Leadership, Change Management, Call Center Development, Project Staffing, Customer Satisfaction, Contract Management, CRM, Stakeholder Management, Business Analysis, ITIL, Customer Service, Customer Service..., Customer Service..., Service Level Management, Forecasting, Product Costing, Profit Maximization, Subcontractor..., Client Development, Manage Client..., Client Relations Skills, Client Co-ordination, Sales Operations, Sales Management, Direct Sales, Training, Leadership, Troubleshooting, Sales, Budgets, Purchasing
Education
Ball State University 2002 — 2007
Bachelor of Science (BS), Environmental Science
Concentrix August 2014 - Present
Digital Air Strike April 2012 - December 2013
What's Wrong ... with Kris and Steve October 2012 - Present
FORD/Robert Black Agency 2001 - Present
Concentrix January 2014 - August 2014
Andersen Cine December 2013 - February 2014
Eat Fresh AZ January 2007 - April 2012
Steve's Personal PCs January 1993 - April 2012
The Jenkins Law Firm May 2011 - August 2011
"What's Wrong with Steve & Ian" 2005 - 2006
Skills
Legal Writing, Editing, Creative Writing, Management, Social Media, Networking, Publishing, Blogging, Photography, Social Media Marketing, Voice Over, Broadcast, Acting, Commercials, Television, Video Production, Entertainment, Theatre, Film, Video, Screenwriting, Copywriting, Film Production, Final Cut Pro, Video Editing, Music, Drama, Social Networking, Magazines, Mac
Education
Arizona State University 1989 — 2000
Bachelor's degree, English
Phoenix College 2009 — 2011
Certificate of Completion, Paralegal Studies
MEG Legal Services October 2010 - October 2011
Jamaa Business Development May 2008 - August 2010
Concentrix April 2006 - April 2008
Mountain Suite Business Apartelle July 2005 - February 2006
Philippine Farmers Bank, Inc. September 2002 - February 2005
The Bank of Cebu August 1996 - December 2001
Philippine Countryside Rural Bank May 1996 - August 1996
Skills
Proficient in written,..., Research, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Customer Service, Clerical Work, Administrative..., Office Administration, Front Office, Bookkeeping, Internet, Typing, Management, Leadership, Training
Education
Xavier University, Cagayan de Oro City, Philippines 1991 — 1996
Bachelor of Commerce (B.Com.), Marketing
Liceo de Cagayan University 1987 — 1991
Diploma
Concentrix July 2015 - Present
CARLS JR RESTAURANTS July 2014 - July 2015
Jack in the Box June 2010 - July 2014
Whataburger November 2008 - June 2011
Skills
Management, Restaurants, Customer Service, Inventory Management, Leadership, Customer Satisfaction, Hiring, P, Retail
Education
Everest Institute-Austin 2009 — 2011
Medical/Clinical Assistant
Concentrix August 2014 - Present
Harbor Freight Tools January 2009 - October 2014
Skills
International Relations, Public Speaking, Teamwork, Research, Management, Networking, Customer Relations, Project Management, Intercultural..., Community Outreach, Microsoft Word, PowerPoint, Social Media, Microsoft Office, Foreign Affairs, Politics, Conflict Resolution, Microsoft Excel, Cultural Diplomacy
Education
Ball State University 2011 — 2014
Bachelor of Arts (B.A.), Political Science: International Studies
CSU, Inc. July 2015 - Present
Western Governors University June 2012 - May 2015
Concentrix January 2015 - February 2015
Midcontinent Independent System Operator June 2014 - January 2015
FedEx Express April 2013 - March 2014
maxIT - VCS Healthcare IT Solutions January 2013 - January 2013
Heartland Food Products Group October 2012 - November 2012
Reis Nichols November 2011 - January 2012
Andrews Jewelers - A Division of Gitanjali Retail USA October 2010 - November 2011
Luxottica Retail September 2008 - September 2010
Skills
Recruiting, Employee Relations, Employee Training, Human Resources, Training, Performance Management, Leadership, Customer Service, Management, Team Building, Succession Planning, Strategic Planning, Employee Engagement, Employee Benefits, Onboarding, Applicant Tracking..., Coaching, Process Improvement, Time Management, Strategy, Sales, Payroll, Conflict Resolution, Change Management, Project Management, Sales Management, Retail, Behavioral Interviewing, Training & Development, Employment Law, Talent Acquisition, Customer Satisfaction, P&L Management, Business Development, Inventory Management, Microsoft Office 2007, Screening Resumes, Coaching Staff, Compensation & Benefit, Performance Analysis, Behavior Based..., Compliance, Tactical Planning, Operational Planning, Business Ethics, Ultipro
Education
Western Governors University
Bachelor of Science (B.S.), Business Management
Bowling Green State University
General Business & Music Education
Concentrix February 2014 - Present
IBM January 2005 - January 2014
Liberty Life January 2003 - January 2005
Skills
Financial Reporting, Strategic Financial..., Financial Analysis, Financial Modeling, Process Improvement, Business Analysis, Account Reconciliation, Risk Management, Insurance, Auditing, Credit, Banking, Accounting, Finance, Tax, Business Process..., Business Planning, Invoicing, Credit Analysis, Investments, Financial Planning
Education
Charleston Southern University
Master of Business Administration (MBA), Finance
University of South Carolina Upstate
Bachelor's Degree, Accounting and Finance
Productions Unlimited, Inc. February 2015 - Present
Productions Unlimited, Inc. October 2014 - February 2015
NewSpring Church January 2014 - August 2014
Concentrix May 2012 - August 2012
Anderson University (SC) August 2011 - May 2012
Skills
Event Planning, Marketing, Time Management, Customer Service, Microsoft Office, Public Relations, Public Speaking, Leadership, Microsoft Word, Microsoft Excel, PowerPoint, Social Media Marketing, Social Networking, Social Media, Facebook, QuickBooks, WordPress, Interpersonal Skills, Reliability, Event Management, Trade Shows
Education
Anderson University (SC) 2010 — 2014
Bachelor of Arts (B.A.), Communications, Magna Cum Laude
Concentrix April 2015 - Present
Arika Bala Companies, LLC September 2014 - Present
Arika Bala Salon January 2010 - Present
Bluff & Associates July 2014 - January 2015
Education
Empire Beauty School-NW Phoenix 2012 — 2013
Cosmetology Degree, Cosmetology/Cosmetologist, General
Blue Cross and Blue Shield of Minnesota October 2014 - Present
Trustwave May 2014 - October 2014
Concentrix July 2012 - September 2012
Sprint February 2007 - April 2011
Skills
Network Security, Windows Server, Windows 7, Active Directory, Troubleshooting, Security, VMware, Virtualization, Network Administration, Linux, Computer Hardware, Cisco IOS, TCP/IP, Computer Security, Firewalls, Information Security, Cisco Technologies, Networking, Wireless Networking, Operating Systems, Servers, Software Installation, VPN, Microsoft Office, Customer Service, Technical Support, System Administration, Windows
Education
Century College 2008 — 2013
Associate of Arts and Sciences (AAS), Information Technology
Tartan Highschool 2003 — 2007
Diploma
Concentrix October 2012 - Present
South University September 2011 - July 2012
Revana April 2010 - August 2011
Revana February 2010 - April 2010
Skills
Problem Solving, Strategic Planning, Goal Development, Academic Advisment, Educational Consulting, Higher Education, Translation Services, Interpretive Planning, Time Management, Sales
Education
Argosy University 2012 — 2016
Bachelor of Arts (BA)
Kingsborough Community College 2007 — 2008
Associates of Business Administration
Hit the Mark Consulting 2014 - Present
Concentrix February 2014 - November 2014
Amber Alert GPS July 2013 - January 2014
Avnet Technology Solutions December 2011 - July 2013
Business Partners 360 November 2007 - March 2013
Avnet December 2009 - March 2012
Efici November 2008 - December 2009
Arizona Technology Council 2008 - December 2009
SEI-Phoenix: IT Consulting, Business Intelligence, Master Data Management & Project Management October 2006 - October 2007
Insight July 2005 - September 2006
Skills
Change Management, Communications, SAP Training Development, Prosci Change..., Deloitte EVD Experience, Marketing Strategy and..., Demand Generation, IT Project Management, People Management, SAP ECC, SAP CRM, Field Sales, Inside Sales, Call Center Management, Business Ownership, Consulting, Fortune 500, Sales, Project Management, Marketing Strategy, Communication, Ownership, Call Center, Management, Business Development, Strategic Planning, Business Process..., Leadership, Business Intelligence, Enterprise Software, Product Management, Call Centers, Marketing, SAP ERP, Business Planning, Marketing Communications, Strategy, Recruiting, Direct Marketing, Budgets, Online Marketing, Sales Management, Integration, Analytics, CRM, Operations Management, Strategic Partnerships, Cross-functional Team..., New Business Development, Entrepreneurship
Education
University of Phoenix 1996 — 1997
MA, Organizational Management
Arizona State University 1993 — 1995
BA, Psychology
Birmingham High School 1988 — 1992
Concentrix June 2014 - Present
Concentrix May 2013 - June 2014
Concentrix Corporation October 2007 - May 2013
Concentrix Corporation October 2004 - October 2007
Catalyst Direct 1999 - 2004
Chase Manhattan Bank 1988 - 1999
Skills
CRM, Multi-channel Marketing, Demand Generation, Strategy, B2B, Marketing Strategy, Database Marketing, Direct Marketing, Integrated Marketing, Lead Generation, Management, Marketing, Marketing Automation, Customer Retention, Telemarketing, Sales Presentations, Email Marketing, Copy Editing, Digital Marketing, Direct Mail, Strategic Partnerships, Marketing Communications, Account Management, Customer Acquisition, Marketing Management, Project Management, Strategic Planning, Marketing Analytics, Product Marketing, Customer Experience, Leadership, B2B Marketing, Creative Problem Solving, Data Analysis, Creative Direction, Creative Strategy, Copywriting, SharePoint..., Intranet Strategy
Education
Allegheny College
BA, English
Windstream May 2012 - Present
Concentrix March 2012 - May 2012
The Reynolds Company October 2002 - March 2012
The Reynolds Company February 2004 - May 2006
The Reynolds Company October 2002 - February 2004
Skills
Network, VLANs and subnetting, CISCO routersCisco 2820..., Experienced with..., SQL database, Microsoft Office 2007..., Windows Powershell
Education
ECPI University 2010 — 2012
Bachelor of Science (B.S.), Computer Information Science
Bob Jones University
Bachelor of Arts (B.A.)
Concentrix May 2014 - Present
Concentrix February 2014 - May 2014
IBM September 2012 - February 2014
IBM Global Process Services December 2008 - August 2012
IBM Global Business Services January 2007 - December 2008
IBM Global Business Services January 2005 - December 2006
IBM October 2002 - December 2004
PriceWaterhouseCoopers Consulting July 1998 - October 2002
Greater Fort Bend Economic Development Council 1994 - 1996
Skills
CRM, Strategy, Business Transformation, Business Process..., Management, Outsourcing, Business Strategy, Management Consulting, Business Process, Analyst Relations
Education
Baylor University
BA, Business
The University of Texas at Austin - The Red McCombs School of Business
MBA
Concentrix November 2011 - Present
Outback Steakhouse December 2005 - December 2010
TeleTech September 2005 - October 2009
Skills
Call Centers, Workforce Management, Team Management, Customer Satisfaction, Operations Management, Customer Experience, SLA, Process Improvement, Contact Centers, Customer Service, Management, Account Management, Leadership, Sales, Team Building, Team Leadership, Time Management, Training
Education
Ashford University 2010 — 2012
BA Service Management, Hospitality Administration/Management
Concentrix January 2014 - Present
IBM 2007 - January 2014
General Electric - Asset Management 2005 - 2007
Grant Thornton LLP 2001 - 2005
Carrier Corporation 1999 - 2001
Sensata Technologies 1991 - 1999
Skills
Process Improvement, Business Process..., Business Process, Six Sigma, Program Management, Business Process..., Lean Manufacturing, Strategic Planning, Management, Leadership, Manufacturing, Cross-functional Team..., Management Consulting, Business Transformation, Strategy, Business Intelligence, Enterprise Risk..., Root Cause Analysis, Planning Budgeting &..., Statistical Data..., Activity Based Costing, Change Management, PMP
Education
Boston University Questrom School of Business 1995 — 1998
MBA, Operations, Strategy, Statistics
United States Military Academy at West Point 1983 — 1987
BS, Engineering
Hackettstown 1980 — 1983
Apple 2015 - Present
Concentrix November 2014 - January 2015
University of Washington March 2014 - September 2014
Amazon November 2012 - February 2013
Olympic College 2003 - 2012
Olympic College February 2006 - June 2006
Olympic College May 2003 - February 2006
Skills
Human Resources, Customer Service, Computer Proficiency, Data Entry, Employee Benefits, Recruitments, Leave Administration, Employment Contracts, Collective Bargaining, Leadership Development, Performance Management, Conflict Resolution, Recruiting
Education
Capella University 2008 — 2014
Bachelor of Science (BS), Human Resources Management
Washington State University 1999 — 2003
Bachelor of Arts (B.A.), Social Sciences
Bremerton High School 1985 — 1989
High School Diploma, General Studies
Instructure, Inc. September 2013 - Present
Concentrix November 2012 - April 2013
Novacoast May 2008 - May 2009
Tenacious Integration Services September 2006 - April 2008
Novell 2004 - 2006
Skills
Solution Selling, Salesforce.com, Enterprise Software, Sales Process, Account Management, Professional Services, Software Industry, Channel, Sales Management
Education
Brigham Young University 1999 — 2001
Bachelor's degree, Business Management, Finance emphasis
Morgan Stanley Wealth Management December 2012 - Present
Dufour Appraisals March 2012 - November 2012
Morgan Stanley September 2011 - July 2012
Concentrix August 2011 - June 2012
O.S. Driver October 2007 - September 2011
Cornish Manor Restaurant June 2004 - June 2005
Skills
Coaching, Sales, Customer Satisfaction, Training, Customer Service, Quality Control, Real Estate, Sales Operations, New Business Development, Management, Negotiation, Business Development, Employee Training, Leadership, Marketing, Program Management, Sales Process, Salesforce.com, Team Building
Education
Allied American University 2012 — 2012
Real Estate Appraising
Fairmont State University 1998 — 2000
Food Service Business Management, Food Service
Southern Garrett High School 1992 — 1995
Concentrix November 2014 - February 2015
Concentrix July 2014 - November 2014
Walmart October 2011 - June 2013
The Fillmore Charlotte April 2011 - August 2011
W.I.P. Productions March 2011 - April 2011
Fort Mill Community Playhouse January 2011 - March 2011
CVS Pharmacy August 2010 - October 2010
UNC Charlotte Theatre Department February 2009 - April 2009
Fort Mill Community Playhouse July 2008 - October 2008
Fort Mill Community Playhouse January 2008 - February 2008
Skills
Time Management, Microsoft Office, Customer Service, Editing, Theatre, Leadership, Recruiting, Management, Retail, Microsoft Word, Telephone Skills, Call Centers, Windows, Customer Experience, Data Entry, Sales, Outbound Calls, Inbound Calls, Case Management, Decision Making, First Point of Contact, Dispute Resolution, Setting Appointments, Appointment Scheduling
Education
Central Piedmont Community College 2011 — 2011
Human Resources Certificate Program
Goodwill Industries 2010 — 2010
Certification
University of North Carolina at Charlotte 2004 — 2009
Bachelors of Arts Degree
New York Film Academy 2006 — 2006
workshop
Concentrix August 2015 - Present
Alorica January 2013 - August 2015
Sutherland Global Services August 2011 - January 2013
Sutherland Global Services May 2009 - August 2011
Kelly Services 2006 - 2008
Brambles August 2006 - June 2007
Brambles April 2006 - August 2006
Skills
Process Improvement, Business Analysis, Business Process..., Outsourcing, BPO, CRM, Customer Satisfaction, Business Transformation, Team Management, Program Management, Operations Management, Business Process..., Call Center, Project Management, Performance Management, Business Process, Team Leadership, SDLC, Forecasting, Service Delivery, ITIL, Requirements Analysis, Process Management, Financial Analysis, Corporate Sales..., Transition Management, Account Management, Project Planning, Telecommunications, PMO, Coaching, Sla, Testing, Contract Management, Process Engineering, Shared Services, Vendor Management, Training, Management, Six Sigma, Offshoring, Customer Experience, Workforce Management, Project Portfolio..., Business Development, Management Consulting, Team Building, PMP, Data Analysis, Change Management
Education
Villanova University 2013 — 2014
Master Certificate of Project Management, Project Management
Villanova University 2010 — 2010
Six Sigma Black Belt, Six Sigma Black Belt
Value-Train 2008 — 2008
Green Belt, Six Sigma
ITT Institute 2004 — 2006
AAS, Mutli-Media w/ Proficiency in Animation
Bob Jones University 1987 — 1992
BA, History
Eastman Kodak May 2013 - Present
Concentrix November 2011 - December 2012
Sungard HE July 2011 - September 2011
Xerox December 2010 - July 2011
Paychex Inc. September 2008 - August 2010
EDS at Xerox (Contractor) November 2007 - September 2008
RCSD 2005 - 2006
Skills
Computer Hardware, XP, Troubleshooting, Microsoft Office, Process Improvement, Outlook, Microsoft Excel, Technical Support, Customer Service, Networking, Windows, Help Desk Support, System Administration, Software Installation, Windows Server, Access, Windows XP
Education
Bryant & Stratton College 2006 — 2007
A o S, Information Technology
Pennsylvania State University - University Park Campus 1983 — 1989
Bachelor's degrees, Microbiology & Food Science
Bethel High School
Concentrix August 2014 - August 2015
Stream Global Services September 2013 - August 2014
RemX Specialty Staffing March 2013 - June 2013
Volt Workforce Solutions June 2007 - November 2012
Volt Workforce Solutions April 2006 - June 2007
Skills
Human Resources, Employee Relations, Project Coordination, Onsite, Exit Interviews, Onboarding, Six Sigma, Applicant Tracking..., Internet Recruiting, Staffing Services, Temporary Staffing, Temporary Placement, Screening Resumes, College Recruiting, Contract Recruitment, Job Fairs, Technical Recruiting, Leadership
Education
California State University-Hayward - School of Business and Economics
Concentrix August 2007 - Present
Concentrix May 2003 - July 2007
Concentrix March 2000 - April 2003
Chaussures 1996 - 2000
Reckitt Benckiser 1997 - 1997
Skills
Multi-channel Marketing, Database Marketing, B2B, Direct Marketing, Lead Generation, Direct Mail, Email Marketing, Account Management, Marketing Analytics, Customer Retention, Process Improvement, Microsoft Office, Customer Service, Marketing Management, Product Marketing, Project Management, Vendor Management, Marketing Strategy, Microsoft Excel, Google Analytics, Call Center, Marketing, Integrated Marketing, Business Development, Customer Satisfaction, Retail, Training, Sales Operations, Call Centers, Leadership
Education
Rochester Institute of Technology 2002 — 2004
MS, Manufacturing Management and Leadership Program
Rochester Institute of Technology 1997 — 1999
BS, Business Administration
Kazahskij Nacionalnij Universitet im. Al Farabi 1992 — 1994
RFMSH
IU Speech Disfluency Lab September 2014 - Present
Concentrix May 2012 - July 2014
Collegian September 2011 - December 2013
Palmetto Autism Intervention May 2013 - August 2013
Bob Jones University January 2012 - December 2012
Skills
Social Media, Communication Skills, Public Speaking, Voice Acting, Event Planning, Microsoft Office, Photoshop, Photography, Acting, Art, Hospitality, Applied Behavior..., Call Centers, Graphic Design, Illustration, Visual Arts
Education
Indiana University Bloomington 2014 — 2016
Master's Degree, Speech-Language Pathology/Pathologist
Bob Jones University 2010 — 2014
Bachelor of Science, Communication Disorders Sciences and Services, 3.91
Concentrix February 2014 - Present
IBM September 2012 - January 2014
3M June 2009 - August 2010
Skills
Microsoft Word, Microsoft Publisher, PowerPoint, Microsoft Excel, Brio Query, Essbase, Stata, Lotus Notes, Financial Analysis, Economics, Data Analysis, Process Improvement
Education
Carleton College 2008 — 2012
Bachelor of Arts (BA), Economics
University of Cambridge 2011 — 2011
Economics
Greenville Health System August 2013 - Present
TEKsystems April 2013 - August 2013
A to Z Computer Repair January 1998 - August 2013
Immedion September 2011 - February 2013
Concentrix November 2009 - August 2011
2003-2009 Century Plastic March 2002 - November 2009
Skills
PC repair, Electrical Engineering, Computer Engineering, Troubleshooting, Operating Systems, Security, Information Technology, Hardware, Switches, Windows 7, Cisco Nexus, TCP/IP, Network Security, Servers, CCNA, Cisco Technologies, Active Directory, Windows Server, Firewalls, Wireless Networking, VMware, Routers, Software Installation, Help Desk Support, LAN-WAN, VPN
Education
Capella University 2011 — 2015
MS, Information Technology
ECPI University 2007 — 2011
BS, Electrical and Computer Engineering
Donaldson Career Center 1997 — 1999
certificate, Electrical Engineering
Catalyst April 2005 - Present
The Parcus Group June 2004 - March 2005
Concentrix May 2003 - May 2004
Sutherland Global Services January 2001 - April 2003
Skills
Lead Generation, Multi-channel Marketing, Email Marketing, Direct Marketing, B2B, Account Management, CRM, Digital Marketing, Marketing Strategy, Online Advertising, Database Marketing, New Business Development, Analytics, Business Development, Direct Mail
Education
Alfred University 1996 — 2000
Hilton High School
www.joshuasexpressdrycleaners.com August 2014 - Present
Yellow Helper Corp May 2012 - Present
Nicall Center March 2009 - November 2012
Concentrix January 2008 - February 2009
Department of Motor Vehicles April 2001 - August 2007
Skills
KPO, Team Building, Business Development, Outsourcing, Lead Generation, CRM, New Business Development, Call Centers, Operations Management
Education
Brooklyn College 1999 — 2003
Forth Hamilton high School
Concentrix December 2014 - Present
Safety Services Company May 2014 - October 2014
RemX Specialty Staffing February 2014 - April 2014
Permit in Turkey March 2013 - September 2013
Frasb Inc. October 2012 - January 2013
Leaf Filter July 2011 - June 2012
Power Windows and Siding March 2010 - April 2011
Bath Fitter / PULSE Plumbing January 2009 - March 2010
Skills
Customer Experience, Sales, Marketing, Social Media Marketing, Social Media, Account Management, Marketing Research, Management, Strategic Planning, Market Research, Microsoft Office, New Business Development, Customer Service, Online Marketing, Marketing Communications
Education
Keller Graduate School of Management 2009 — 2012
MBA, Marketing Concentration
Arizona State University 2003 — 2006
Bachelor of Science, Global Business Management with a Marketing concentration
TEKsystems November 2013 - Present
Concentrix January 2011 - November 2013
CellPoint Affordable Wireless June 2010 - April 2011
United States Air Force December 1976 - December 2002
Skills
Security, Network Engineering, Network Security, Wireless Security, Firewalls, CCNA, Routers, VPN, Cisco Technologies, Routing, Cisco IOS, LAN-WAN, Networking, Switches, Cisco Routers, DHCP, EIGRP, VLAN, LAN Switching, Cisco Wireless, Technical Support, Subnetting, SIP, Cisco Certified, Juniper, Cisco VoIP, Cisco Call Manager, Troubleshooting, Wireless Networking, TCP/IP, VoIP, Network Administration
Education
American InterContinental University 2008 — 2010
Bachelors Information Technology, Computer Forensics
JAS Recruitment at Garlock Seal November 2014 - April 2015
Datrose June 2014 - September 2014
Concentrix December 2013 - March 2014
Bridgestone May 2013 - December 2013
Concentrix May 2012 - April 2013
Bridgestone November 2011 - April 2012
Admar Supply Co. Inc July 2001 - September 2010
Kmart Department Stores July 2001 - August 2005
Mercantile Adjustment Bureau September 2000 - July 2001
Eagle International January 1999 - January 2000
Skills
Credit, Customer Service, Customer Satisfaction, Invoicing, Supervisory Skills, Promotions, Customer Relations, Microsoft Office, Word, Problem Solving, Outlook, Administration, Forecasting, Account Management, Telephone Skills, Scheduling, Teamwork, Analysis, Data Entry, Hiring, Retail, Team Building, Microsoft Excel, Microsoft Word, Call Centers, Outside Sales, Process Scheduler, Leadership, PowerPoint, Budgets, Training, Cold Calling, Accounts Receivable, Purchasing, Contract Negotiation, Software Documentation, Management, Time Management, Inventory Management, Sales, Sales Management, Administrative Work, Lead Generation, Financial Planners, Team Leadership, Recruiting, Administrative..., Project Management, Receptionist Duties, Call Center
Education
Bryant and Stratton College 1990 — 1991
N/A, Medical Assisting
Concentrix June 2014 - Present
The Sutherland Group January 2010 - Present
Sutherland Global Services January 2010 - June 2014
Dorschel Automotive Group February 2006 - September 2009
DORSCHEL AUTOMOTIVE GROUP February 2006 - September 2009
Hillside Family of Agencies December 2000 - February 2005
Hillside Family of Agencies January 2000 - January 2005
ECM Transportation dba H&H Fast Delivery November 1997 - December 2000
ECM Transportation January 1997 - January 2000
NYLOMOLD CORPORATION January 1988 - January 1997
Skills
Operations Management, Team Building, Project Management, Start-ups, Negotiation, Customer Satisfaction, Leadership, Management, Marketing, Training, Budgets, Procurement, Human Resources, Automotive, Manufacturing, Sales
Education
St. John Fisher College 1999 — 2002
MBA, Business Operations
Bucknell University 1971 — 1975
Bachelor of Science (BS), Secondary Education and Teaching
University Liggett School
GE Power & Water December 2014 - Present
Concentrix March 2014 - August 2014
Spirit Communications April 2013 - June 2013
Aflac October 2012 - January 2013
Aetna December 2005 - April 2012
GIS October 2005 - November 2005
Palmatto Bus Sales December 2004 - March 2005
Orangeburg Ford March 2001 - November 2001
Skills
Customer Service, Insurance, HIPAA, Access, Data Analysis, Business Analysis, SharePoint, Call Center, Marketing, Call Centers, Sales, Strategic Planning, Team Leadership, Time Management, Management, Training, PowerPoint, Microsoft Excel, Process Improvement, Employee Benefits
Education
Strayer University (VA) 2008 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.0
Voorhes College 2001 — 2002
Organizational Management, Business Administration and Management, General
Claflin University 1996 — 2000
BA, Business Adm
Concentrix June 2014 - Present
Bob Jones University May 2013 - May 2014
Bob Jones University May 2011 - May 2013
Bob Jones University August 2010 - May 2011
Skills
Leadership, Higher Education, Recruiting, Public Speaking, Preaching, Leadership Development, Staff Development, Teaching, Community Outreach, Management, Microsoft Word
Education
Bob Jones University 2011 — 2013
Master of Arts, Bible/Biblical Studies
Bob Jones University 2007 — 2011
Bachelor of Arts (B.A.), Bible/Biblical Studies
Windstream January 2015 - Present
Concentrix March 2014 - January 2015
VistaBank May 2012 - March 2014
Skills
Active Directory, Windows Server, Network Administration, Cisco Technologies, Network Security, VMware, Servers, Microsoft Exchange, DNS, Firewalls, Windows 7, VPN, Disaster Recovery, DHCP, System Administration, Troubleshooting, TCP/IP, Windows XP, Virtualization, Switches, CCNA
Education
Aiken Technical College 2011 — 2012
Associate's degree, Computer Systems Networking and Telecommunications
Peczuh Printing January 2013 - Present
Utility Partners of America October 2011 - October 2012
Brooks & Phillips July 2010 - May 2011
Concentrix October 2007 - July 2010
Merrill Lynch May 2005 - December 2005
Skills
Organizing, Strategic Planning, Business Analysis, Project Management, Marketing, Supervision, Public Speaking, Microsoft Office, Account Management, Management, Program Management, Microsoft Excel, Customer Service, Sales, Team Building, Cross-functional Team..., Business Development, Advertising, Analysis, Sales Management, Social Media Marketing, Microsoft Word, Forecasting, Public Relations, Time Management, Marketing Strategy, B2B, Leadership, Teamwork, Team Management, Recruiting, CRM, Leadership Development, Operations Management, Training, Event Planning, Market Research, Entrepreneurship, Salesforce.com, Customer Satisfaction, Project Planning, Social Networking, Budgets, Process Improvement, Product Marketing, Direct Marketing, Contract Negotiation, Selling, Negotiation, Inventory Management
Education
Bob Jones University 2002 — 2007
B.S., Organizational Communication
Bob Jones University 2002 — 2007
BS, Organizational Communication
Concentrix July 2013 - Present
RemX Specialty Staffing June 2013 - Present
RemX Specialty Staffing February 2013 - Present
Freelance Photographer, Video Editor- Self Employeed January 2007 - December 2012
Benedict College 1998 - 2009
Benedict College 1998 - 2009
WLTX News 19 2007 - May 2007
Palmetto GBA October 2004 - December 2005
Tri-State Management August 1998 - December 2000
MCI Corporation May 1995 - September 1998
Skills
Social Media, Broadcast, Editing, Video Production, Photoshop, Final Cut Pro, Microsoft Office, Video, Video Editing, Public Relations, Radio, Advertising, Journalism, Microsoft Excel, Digital Media, Customer Service, Call Center, Administrative..., Adobe Creative Suite, Call Centers, Marketing, Training
Education
University of the Rockies 2012 — 2014
Master's Degree, Human Services, General, 3.5
Benedict College 2003 — 2007
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Concentrix July 2014 - Present
Albena JSCo July 2007 - July 2014
Skills
Active Directory, Network Administration, Windows Server 2003, System Administration, Windows Server 2008, Windows 7, VPN, Cisco, Antivirus, Network Design, Microsoft Office, Windows XP Pro, Untangle, Cisco Technologies, Backup Exec, Group Policy, Servers, Windows Server, HTML, CSS, Computer Hardware, Windows, Team Leadership, Web Development, Operating Systems, DNS, XP, Windows XP, DHCP, Network Security, CCNA, TCP/IP, Disaster Recovery, Virtualization, Microsoft SQL Server, WSUS, Server Administration
Education
Univerza na Primorskem 2007 — 2007
Management
University of Economics, Varna 2003 — 2007
Bachelor of Science (BS), Computer Science
Concentrix OwnerTillartJanuary 2007 - Present
Education
California State University-Northridge 1973 — 1977
Concentrix January 2013 - October 2014
Sutherland Global Services October 2011 - December 2012
Max International Broker Dealer January 2004 - March 2006
Skills
Microsoft Office, Customer Service, Banking, Investments, Mortgage Lending
Education
Alfred University 1998 — 2003
BS, Business Administration
Concentrix May 2014 - Present
Various June 2009 - Present
IBM GDC Sofia August 2011 - May 2014
IBM GDC Sofia July 2009 - July 2011
Smoothe Bulgaria October 2007 - June 2009
Deolis March 2005 - September 2007
Skills
Web Design, Photoshop, Modeling, Adobe Creative Suite, Windows, Technical Support, Rendering, Microsoft Office, 3D Studio Max, Graphic Design, Illustrator, System Administration, Linux, Animation, After Effects, Customer Relations, Premiere, SharePoint
Education
Burgaski svoboden universitet 2005 — 2009
Bachelor, Journalism
Université Marc Bloch (Strasbourg II) 2001 — 2003
History of arts
Université Robert Schuman (Strasbourg III) 1999 — 2001
Law
gre G. S. Rakovski 1995 — 1999
French Proficiency
Concentrix July 2014 - Present
Concentrix February 2014 - June 2014
IBM Global Process Services May 2013 - January 2014
IBM Global Process Services September 2011 - March 2013
IBM Global Services - Insurance Outsourcing Services October 2007 - September 2011
IBM Global Services - Insurance Outsourcing Services January 2005 - September 2007
RBC March 2003 - December 2004
Capsugel 1988 - 2003
Skills
CISSP, SAS70, Data Center, Data Privacy, HIPAA, SSAE-16, Risk Management, IT Governance, IT Audit, IT Operations, Business Continuity, Technical Training, Creative Problem Solving, Security Management, IT Management, Process Management, Process Improvement, Technical Writing, Technical Presentations, Customer Engagement, Compliance Audits, Governance, Security, Quality Auditing, Disaster Recovery, Vendor Management, Computer Security, Privacy Law, Information Security..., Networking, ITIL, Information Security, Program Management, Information Technology, COBIT, PCI DSS, IT Strategy
Education
Bob Jones University 1976 — 1978
Bible major / Greek minor
The University of Georgia 1974 — 1976
Pre-Med / Psychology
Darlington School 1970 — 1973
ScanSource September 2014 - Present
Guardian Fiberglass/Guardian Building Products February 2012 - August 2014
Concentrix July 2010 - October 2011
Samsung SDSA January 2009 - July 2010
Synnex February 2006 - January 2009
SYNNEX, Corp August 2004 - February 2006
Skills
Customer Service, Coaching, Customer Relations, Mentoring, Call Center, Management, Customer Satisfaction, Process Improvement, Operations Management, Leadership, Sales, Business Strategy, Call Centers, Sales Operations, Solution Selling, Sales Process, Channel, Business Planning, Account Management, Team Building, Teamwork, Employee Relations, Project Planning, Selling, Customer Retention, Time Management, Microsoft Office, Team Management, Microsoft Excel, Performance Management, Cross-functional Team..., Leadership Development, Strategic Planning, Human Resources, Project Management, Business Development, Contract Negotiation, Employee Engagement, New Business Development, Training, Public Speaking, Outsourcing, Team Leadership, Direct Sales, Outlook, Negotiation, Program Management, Sales Management, B2B, Change Management
Education
Carson-Newman University 1999 — 2003
Bachelor, Business Management
PureB2B September 2015 - Present
Callbox July 2009 - September 2015
Sutherland Global Services April 2008 - June 2009
Concentrix April 2007 - January 2008
Skills
CRM, Demand Generation, Lead Generation, Management, Salesforce.com, Strategy, Marketing, Leadership, Enterprise Software, Online Marketing, Business Process, Sales
Education
Holy Cross of Davao College, Inc. 2003 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
Concentrix April 2013 - July 2015
RBC Insurance December 1997 - May 2011
RBC Insurance 1992 - 2011
Liberty Life Insurance Company January 1992 - December 1997
EXPRESS August 1988 - December 1991
Skills
Training, Call Centers, Insurance, Retail, Customer Service, Management, Employee Training, Hiring, Interviews, Sales
Education
Anderson University (SC) 1986 — 1988
Associate of Arts (AA), Fashion Merchandising
Anderson College
Associate of Arts, Retail/Fashion Merchandising
Medallia September 2015 - Present
IBM October 2012 - September 2015
Infor Global Solutions July 2008 - October 2012
Concentrix December 2007 - July 2008
Concentrix September 2007 - December 2007
Concentrix March 2007 - September 2007
Concentrix December 2005 - March 2007
Skills
Public Speaking, Account Management, Solution Selling, Sales Management, Team Building, Strategic Planning, Lead Generation, New Business Development, Enterprise Software, Salesforce.com, Project Management, Business Intelligence, Business Development, Customer Service, Networking, SaaS, Program Management, Training, CRM, Management, Direct Sales, Sales, Team Leadership, ERP, Process Improvement, Professional Services, Sales Process, Selling, Software Industry, Sales Operations, Cloud Computing, Strategy, Leadership, Consulting, Strategic Partnerships, Cold Calling
Education
Bob Jones University 2001 — 2004
Bachelor of Science, Organizational Communication and English
MCS 1998 — 2001
High School Diploma
Concentrix September 2011 - Present
IBM Global Process Services February 2010 - September 2011
Moneybookers Ltd July 2008 - February 2010
Абакус Трейд еоод & Abacus America Inc. June 2008 - December 2008
Абакус Трейд еоод & Abacus America Inc. February 2003 - June 2008
Robert Bosch March 2001 - March 2003
Henry Ford Health System March 2000 - March 2001
Skills
CRM, Outsourcing, Management, Team Management, Service Delivery, Project Management, Process Improvement, Call Centers, Team Leadership, IT Service Management
Education
Clemson University 1999 — 2002
MS, Human Computer Interaction and Industrial Management.
Bangalore University 1995 — 1999
Bachelor of Engineering, Mechanical Engineering
Aruba Networks December 2014 - Present
Concentrix June 2014 - November 2014
Skills
Learning Management..., Microsoft Excel, Adobe Acrobat, Photography, Photoshop, Film Photography, Digital Photography, InDesign, Lightroom, Training, Troubleshooting, Technical Support
Education
Arizona State University 2012 — 2014
Bachelor's degree, History
Pepperdine University 2008 — 2010
Concentrix October 2014 - Present
Santa Barbara City College June 2013 - October 2014
Dignity Health October 2006 - June 2013
Skills
Recruiting, Human Resources, Leadership, Social Media, Customer Service, Compensation & Benefits, Emergency Planning, HRIS
Education
California Polytechnic State University-San Luis Obispo 2002 — 2004
Bachelor's of Science, Business Administration with a Concentration in Human Resources Management
Allan Hancock College 2000 — 2002
Associate of Arts (AA), Associate of Science (AS), Liberal Arts and Business Administration
Concentrix November 2014 - Present
Skills
Cosmetics, Beauty Industry, Customer Service, Makeup Artistry, Fashion, Property & Casualty..., Insurance Adjusting, Skin Care, Social Media Marketing, Spa, Luxury Goods
Education
GA P&C licensing 2015 — 2015
Everest Institute-Decatur 2011 — 2012
Certification, Dental/Hygiene Assistant
State Farm Insurance December 2014 - Present
Concentrix March 2014 - December 2014
Global Career Connection, Inc. June 2013 - March 2014
Manpower February 2011 - June 2013
Skills
Customer Service, Product Development, Continuous Improvement, Microsoft Office, Quality Assurance, Supervisory Skills, Computer Proficiency
Education
Everest College-Bremerton 2011 — 2012
medical assistant
Concentrix March 2014 - Present
KR October 2014 - April 2015
Cafe Eden 2009 - 2012
Education
California Baptist University 2011 — 2013
Bachelor's degree, Psychology
South Mountain Community College 2009 — 2011
Associate's degree, Psychology
Greenville Technical College July 2013 - Present
Greenville Technical College August 2012 - July 2013
Concentrix October 2008 - October 2010
NuVox March 2003 - February 2007
Skills
Networking, Cisco Technologies, Troubleshooting, Network Administration, Active Directory, Wireless Networking, Software Installation, Routers, DHCP, CCNA, Help Desk Support, Computer Repair, WAN, XP, Technical Support, VPN, Windows 7, Operating Systems, Servers, Microsoft Technologies, IP, System Administration, Windows, Linux, A Certified, Cabling, Routing, Laptops, Firewalls, TCP/IP, DNS, Database Design, Unix, Database Modeling, SQL, System Architecture, Windows Server, DBMS, Information Security, Encryption, VMware, VirtualBox
Education
Bellevue University 2014 — 2016
Bachelor of Science (BS), Systems and Network Administration, 3.37
Greenville Technical College 2011 — 2013
Associate of Science (AS), Computer Technology/Computer Systems Technology, 3.87
Tri-County Technical College 1998 — 2003
Associate of Arts and Sciences (AAS), Computer Technology, n/a
Concentrix September 2014 - February 2015
The Home Depot May 2013 - February 2014
Nordstrom Rack April 2012 - February 2013
Sitel Philippines 2009 - 2009
TELUS International Philippines July 2006 - July 2007
Skills
Customer Service, Microsoft Office, Sales, Marketing, Inventory Management, Retail, Customer Satisfaction, Time Management, Social Media, Microsoft Excel, Microsoft Word
Education
New Era University, Quezon City
Bachelor of Science (B.S.), Industrial Engineering
Absolute Staffers May 2015 - Present
PSG Global Solutions April 2015 - May 2015
Concentrix March 2014 - March 2015
Concentrix November 2011 - March 2014
Education
Technological Institute of the Philippines 2009 — 2013
Bachelor of Architecture (BArch), Architecture
Société Générale July 2014 - Present
Concentrix February 2014 - July 2014
‘ CONTEMPORARY KNOWLEDGE’ Private Institute July 2011 - January 2014
Absolute Property Management March 2008 - July 2011
AirTrans Forwarding Ltd. March 2006 - March 2008
Hassapis Developers LTD December 2004 - March 2006
Birmingham City University September 2001 - September 2004
Skills
IT Management, IT Service Management, Project Management, Disaster Recovery, Active Directory, Firewalls, IT Infrastructure..., ITIL Implementation, Networking, Network Security, Windows Servers 2012, Windows Servers 2003, Windows Servers 2008, VM Ware, Active Directory..., Microsoft Exchange, Cryptography, Ethical Hacking, Penetration Testing, Presentation Skills, IT Operations, VPN, Technical Support, Cisco Technologies, Infrastructure, Information Technology, Security, Business Analysis
Education
Birmingham City University 1999 — 2004
Bachelor's Degree, Communications and Networks Engineering, 2:1
Concentrix June 2014 - November 2014
Tax Solutions January 2010 - July 2010
Afni, Inc May 2006 - December 2008
Skills
Mac OS, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Drake Tax Software, QuickBooks, Outlook, Receptionist Duties, Front Office, Administrative..., Customer Service, Sales, Invoicing, Payroll, Office Management, Teamwork, Training, Human Resources, Employee Relations, Call Centers
Education
Auburn University 2004 — 2009
Bachelor of Science (BS), Finance, General
Stephenson High School
High School Diploma
Amazon Web Services October 2014 - Present
Concentrix February 2014 - August 2014
Palo Alto Networks October 2012 - June 2013
British American Tobacco June 2011 - July 2012
Access Bank Plc June 2007 - March 2011
Skills
Business Planning, Competitive Analysis, Trade Marketing, Sales Operations, Brand Management, Sales, Marketing, Sales Management, Retail, Pricing, FMCG, Customer Insight, Market Research, Key Account Management, Business Strategy
Education
Igbinedion University, Okada 2001 — 2005
Bachelor of Science (BSc), Computer Science
Wichita State University
22nd Century Technologies Inc. June 2015 - Present
Concentrix May 2014 - June 2015
Education
Goswami Ganesh Dutta SD College 2011 — 2014
Bachelor of computer applications, Information Technology
Concentrix March 2014 - Present
Solar Topps August 2013 - February 2014
Nordstrom November 2009 - February 2013
Naumann Hobbs Material Handling, INC August 2010 - July 2011
Valley Christian High School February 2010 - May 2010
Target October 2009 - November 2009
Naumann Hobbs Material Handling, INC August 2008 - August 2009
Alexco, LLC May 2008 - August 2008
Skills
Microsoft Office, Customer Service, Microsoft Word, Sales, Management, Microsoft Excel
Education
Arizona State University - W. P. Carey School of Business 2008 — 2012
Finance
Concentrix July 2013 - Present
IBM August 2012 - July 2013
IBM June 2006 - August 2012
Skills
Process Improvement, Organized Multi-tasker, CRM, Quality Assurance, Customer Experience..., Outsourcing, Customer Satisfaction, Project Management, Mass Communication, Pilot Projects, Customer Service, Enthusiastic..., Six Sigma, Business Transformation, Determination, Siebel, IBM Rational Tools, Gregarious, Microsoft Office, Consulting, Contact Centers, Call center, Client services, Coaching, Automotive, Decisiveness, Business Process..., BPO, Vendor Management, Customer Experience, Call Centers, Business Process, IT Strategy, Team Leadership, PMP
Education
Texas State University 2010 — 2011
A.A, Psychology
Medical AdministrationAustin Community College 2000 — 2003
B.A, Mass Communications
Austin Community College 1998 — 2000
Associates of Arts, Psychology
Concentrix March 2015 - Present
Starbucks May 2013 - February 2015
Logan's Roadhouse August 2011 - February 2013
EXPRESS November 2010 - July 2011
Darden September 2010 - July 2011
Hy-Vee August 2007 - July 2010
Skills
Communication, Design for Manufacturing, Polymers, Project Planning, Advertising, American Sign Language, Creative Writing, Technical Writing, Photoshop, Photography, Internet
Education
Arizona State University 2011 — 2014
Bachelor of Arts (B.A.), Design Management
Metropolitan Community College-Blue River 2009 — 2011
Associate of Arts (A.A.), General Studies
Concentrix January 2014 - Present
SMS Systems Maintenance Services April 2013 - December 2013
Datrose November 2012 - April 2013
Everest Institute March 2010 - July 2012
Everest Institute January 2011 - April 2011
Everest Institute October 2008 - March 2010
Skills
Higher Education, Customer Service, Coaching, Staff Development, Microsoft Office, Public Speaking, Training, Resume Writing, Student Recruiting, PowerPoint, Microsoft Word, Microsoft Excel, Teaching, Event Planning, Outlook, Career Counseling, Recruiting, Interviews, Hiring, Time Management, Team Building, Marketing, Management, Team Leadership, Sales, Leadership, Leadership Development, Human Resources, Organizational..., Analysis, Sales Operations, Quality Assurance, Employee Relations, Social Networking, Customer Satisfaction, Strategic Financial..., Staffing Services, Teamwork, College Recruiting, Loans, Applicant Tracking...
Education
American InterContinental University 2011 — 2012
Master of Business Administration, Business Management
Everest University 2007 — 2010
Bachelor of Science, Business Management
Everest Institute 2005 — 2007
Associate of Applied Science, Business Management
Brockport High
American Express October 2014 - Present
Concentrix September 2014 - October 2014
MassMutual Financial Group October 2013 - July 2014
TeleTech December 2011 - August 2013
CBS Radio June 2009 - April 2010
CBS Radio August 2008 - June 2009
Skills
Customer Service, Quality Assurance, Supervisory Experience, Financial Services, Life Insurance, Call Centers, Employee Training, Coaching, Microsoft Excel, Insurance, Customer Experience, Data Entry, Team Leadership, Outlook, Fixed Annuities
Education
Arizona State University 2012 — 2015
Bachelor of Science (BS), Communications
Phoenix College 2006 — 2012
Associate of Arts (AA), General Studies
Concentrix October 2013 - Present
Zale January 2013 - October 2013
Skills
Customer Service, Training, Employee Training, Retail, Time Management
Education
Bob Jones University 2009 — 2012
Bachelor of Arts (BA), Counseling
Concentrix November 2012 - Present
General Motors January 2008 - June 2012
Skills
Team Management, Payroll, MS Office, Siebel, Oracle, Customer Service, Management, SharePoint, Windows, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, Testing, Software Documentation, Social Networking, Business Analysis, Databases, Customer Satisfaction, Lotus Notes, Event Management, Public Relations, Call Centers, PeopleSoft, Adobe Creative Suite, IT Service Management, CRM, Microsoft Office, Public Speaking, Photoshop, Marketing, Team Leadership, Event Planning
Education
Blinn College 1994 — 1995
Blinn College
Concentrix May 2011 - January 2015
Skills
Change Management, Business Process..., BPO, Outsourcing, Call Centers, Customer Experience, Business Analysis, Team Management, Customer Satisfaction, Telecommunications, Process Improvement, Leadership, Management, Program Management, Training, Customer Service
Education
Ball State University 2014 — 2019
Bachelor's Degree, Accounting and Business/Management
Harrison College-Anderson 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Baltimore City Community College August 2014 - Present
Baltimore City Community College September 2013 - August 2014
Concentrix March 2009 - September 2012
Skills
Call Center, BPO, Technical Support, Customer Satisfaction, Customer Support, Customer Experience, Customer Retention, Contact Centers, CRM, Training, Salesforce.com
Education
Baltimore City Community College 2012 — 2015
AAS Robots Engineering, 3.38
Computer Automated Design ( CAD)
Limelight Networks June 2013 - Present
Concentrix September 2012 - June 2013
CCS April 2010 - August 2012
Global Knowledge 2008 - 2010
Iron Mountain 2007 - 2008
ADP 2005 - 2007
Skills
Account Management, Sales Management, Business Strategy, Contract Negotiation, Cost Management, Sales Presentations, Profit & Loss Management, Succession Planning, Budget Allocation, Hiring Practices, New Business Development, Strategic Planning, Sales Process, Budgets, SaaS, Income Statement, B2B, Business Development, Sales Operations, Product Marketing, P&L Management, Sales, Leadership, Cold Calling, Managed Services, Outsourcing, Marketing, Salesforce.com, Lead Generation, Direct Sales, Solution Selling, Networking, Strategic Partnerships
Education
Bloomsburg University of Pennsylvania 2001 — 2005
Management, Marketing
Northrop Grumman Corporation September 2014 - Present
Concentrix October 2005 - September 2014
Concentrix January 2005 - May 2007
Hudson News January 2004 - January 2005
Kabba & Brothers and Secmi Company, Lome – TOGO January 2000 - January 2003
Skills
Information Technology, Routers, Active Directory, Software Installation, Network Administration, CRM, Training, Troubleshooting, Technical Support, CCNA, Hardware, Computer Repair, System Administration, Computer Hardware, Integration, Time Management, Salesforce.com, DNS, Testing, Switches, VMware, Wireless Networking, VPN, DHCP, Firewalls, Windows XP, Cisco Technologies, Networking, Microsoft Exchange, LAN-WAN, Antivirus, Operating Systems, TCP/IP
Education
Towson University 2007 — 2011
Bachelor of Science (B.S.), Computer programming and Security
Baltimore City Community College 2006 — 2007
Associate of Science (A.S.), Computer Information Systems
Green Cloud Technologies, Inc. April 2014 - Present
Concentrix July 2013 - April 2014
Aramark August 2012 - July 2013
Windstream Communications February 2012 - July 2012
Skills
Sales, Creative Solutions, Management, Operations Management, Coaching Staff, Creative Problem Solving, Computers, Creative Strategy, Staff Development, Schedule Control, Music Education, Manual Labor, Retail Category..., Business Development, Business Process..., Marketing
Education
Bob Jones University 2005 — 2010
Bachelor of Education (BEd), Music Teacher Education
Home Schooled 1991 — 2004
High School Diploma
Concentrix October 2014 - January 2015
Sutherland Global Services March 2014 - July 2014
Mark Axe Tech May 2012 - May 2014
Car Engineering and Manufacturing August 2010 - January 2011
US NAVY; Naval Computers and Telecommunications Station San Diego April 2007 - February 2010
RK Toyota/Vanderstyne Toyota March 2006 - June 2006
US NAVY; USS Constellation/USS Enterprise July 2001 - March 2006
Domino's Pizza July 2005 - February 2006
CVS Pharmacy June 1999 - June 2001
Skills
Outlook, Retail, Time Management, Inventory Management, Computer Hardware, Customer Service, Troubleshooting, Teamwork, Maintenance & Repair, Microsoft Office, PowerPoint, Quality Control, Networking, Microsoft Word, Leadership, iPhone Support, iPhone, Android, iPad, A+ Essentials, Smartphones, PC building, Cracked screen..., Network Administration, Security Clearance, System Administration, Training
Education
Bryant and Stratton College-Greece 2013 — 2014
NA, Business Administration and Management, General
Monroe Community College 2011 — 2012
N/A, Business Administration and Management, General
National University 2010 — 2010
WEMOCO 1999 — 2001
Vocational Certificate, Electronics/Robotics
Gates Chili High School 1997 — 2001
High School Diploma
Xerox June 2015 - Present
Concentrix June 2014 - April 2015
Vaco Financial January 2014 - April 2014
Guidant Group, Inc / Impellam North America June 2013 - December 2013
Xerox Business Services, LLC (Formerly ACS, Inc.) July 2011 - June 2013
SourceRight Solutions, a division of Spherion September 2010 - June 2011
Banner Health January 2010 - September 2010
Vallley of the Sun HR Association 1981 - 2010
ACS July 2009 - October 2009
Honeywell/Spherion RPO September 2007 - February 2009
Skills
Applicant Tracking..., Talent Acquisition, Technical Recruiting, College Recruiting, Onboarding, Recruiting, Internet Recruiting, Sourcing, Employee Relations, Talent Management, Human Resources, Executive Search, HRIS, Employee Benefits, Employer Branding, Vendor Management, Screening, Organizational..., Temporary Placement, Resume Writing, Training, Contract Recruitment, Leadership, Interviews, New Hire Orientations, Screening Resumes, Benefits Administration, Workforce Planning, Staffing Services, Hiring, Management, Temporary Staffing, Performance Management, SDLC, Permanent Placement, Succession Planning, Job Descriptions, Career Development, Employee Engagement, Call Centers, HR Policies, PeopleSoft, Employee Training, Time Management, Personnel Management, HR Consulting, Staff Augmentation, Payroll, Recruitment Advertising, Search
Education
Arizona State University, W. P. Carey School of Business 1990 — 1996
Bachelor of Science, HR Management
University of Texas; Austin, TX 1966 — 1967
Mathematics
Concentrix May 2014 - Present
IBM GDC Bulgaria November 2012 - May 2014
IBM GDC Bulgaria September 2010 - November 2011
Skills
Communication Skills, Team Leadership, Business Development, Solution Selling, Six Sigma, Customer Satisfaction, Team Management, Management, Business Process..., Employee Training, CRM, Outsourcing, Customer Experience, BPO, Teamwork, Project Management, Business Analysis, Process Improvement, Service Delivery, Training, Microsoft Office, Customer Service, Change Management
Education
Berufsakademie Mannheim 2005 — 2010
Marketing and Design, Marketing
Concentrix October 2014 - Present
Aloette Cosmetics July 2014 - Present
Concentrix February 2014 - Present
IBM Global Business Services July 2001 - Present
ECA 2007 - 2014
ECA 2007 - 2014
IBM Global Business Services October 2005 - December 2005
RBC Insurance 2001 - 2005
Winn Dixie Stores January 1994 - May 2001
Skills
Business Analysis, Process Improvement, Business Process, Requirements Analysis, IT Strategy, PMO, Project Management, Leadership, Testing, Customer Service, Program Management, Management, Quality Assurance, Training
Education
Anderson University 1997 — 2001
BS Human Services, Psychology, Human Resources
Eastside High School
Concentrix March 2015 - Present
Internet Retailer Award Winning eCommerce Executive February 2012 - Present
Leaders in VP Ecommerce Product Marketing in Greater Phoenix Area 2012 - Present
Art Apostol Designs, LLC. February 2012 - Present
ICE Enterprise, Inc. May 2011 - February 2012
Lifelock June 2010 - February 2011
GoDaddy.com March 2009 - June 2010
SkyMall, Inc. November 2005 - January 2009
Direct Alliance 1997 - 2002
Insight 1989 - 1997
Skills
Email Marketing, Social Media Marketing, B2B eCommerce, Affiliate Marketing, SEM, Online Merchandising, Web Analytics, Database Marketing, Analytics, Product Marketing, B2B, Lead Generation, Merchandising, Online Marketing, CRM, Competitive Analysis, Leadership, Marketing Strategy, Direct Marketing, Strategy, Budgets, E-commerce, Management, Strategic Partnerships, SEO, Integrated Marketing, Marketing, Product Management, Advertising, Customer Retention, Sales, Social Media, Retail, User Experience, Entrepreneurship, Start-ups, Product Development, Google Adwords, Digital Marketing, Business Development, Customer Acquisition, Mobile Devices, Market Planning, Online Advertising, Creative Direction, PPC, Multi-channel Marketing, Mobile Marketing, Marketing Management, Brand Development
Education
Arizona State University 1983 — 1987
Bachelor of Science, Economics
University of Colorado Boulder 1982 — 1983
Business, Undergrade Business and Economics
Chaparral High School 1979 — 1982
The School of the Art Institute of Chicago 1973 — 1974
Design and Illustration
Concentrix August 2015 - Present
Honeywell Aerospace August 2011 - August 2015
HSBC Card & Retail Services August 2006 - July 2011
Sunrise Hospital April 2008 - September 2008
CTB McGraw-Hill October 2001 - August 2006
KVBC Channel 3 May 2004 - July 2004
Skills
Office Management, Database Administration, Administration, Customer Service, Time Management, Project Management, CRM, Leadership, Training, Management, Team Building, Budgets, Human Resources, Process Improvement, Program Management, Recruiting
Education
Arizona State University 2015 — 2017
Bachelor of Business, Communication, General
Monterey High School 1995 — 1999
Diploma, General Education
Velocitii October 2014 - Present
Brockport Central School District November 2012 - October 2014
Concentrix November 2006 - November 2012
Concentrix November 2006 - December 2010
Vertis March 2003 - November 2006
Dale Carnegie Training February 2002 - March 2003
The Sutherland Group 1998 - 2002
Skills
Sales Training, Professional Coaching, Leadership Development, Call Center, Account Management, BPO, Performance Management, Lead Generation, Team Building, Sales Management, Training, Customer Satisfaction, New Business Development, Sales, Customer Service, Outsourcing, Employee Engagement, Team Leadership, Coaching, Direct Sales, Leadership, Selling Skills, Recruiting, Salesforce.com, Call Centers, Business Development, Talent Acquisition, Customer Experience, Sales Operations, Management, Team Management, Vendor Management, Solution Selling, Customer Retention, Sales Process, CRM, Process Improvement, Workforce Management, Operations Management, Call Center Development, Employee Relations, Employee Training, Human Resources, Telemarketing, Training Delivery, Soft Skills, Contact Centers, Cold Calling, Inbound Marketing
Education
Castleton State College 1990 — 1994
Bachelors, Marketing and CIS
Dale Carnegie 1995 — 2003
Human Relations, leadership, sales, management
Pittsford Mendon High School 1986 — 1990
Concentrix September 2015 - Present
LifeLock September 2013 - August 2015
Hitachi Data Systems July 2010 - September 2013
PGP Acquired by Symantec January 2007 - July 2010
Avnet Technology Solutions February 2005 - January 2007
Sophos November 2002 - February 2005
VeriSign acquired by Symantec June 2001 - September 2002
Red Herring Communications June 2000 - July 2001
Visa USA August 1991 - June 2001
Skills
Demand Generation, Strategic Partnerships, Multi-channel Marketing, Lead Generation, Go-to-market Strategy, Channel, SaaS, Business Alliances, Sales Enablement, Product Marketing, Strategy, Channel Partners, Enterprise Software, Business Development, Marketing, Partner Management, Professional Services, Integrated Marketing, Solution Selling, CRM, Management, Marketing Strategy, Start-ups, Sales Operations, Product Management, Selling, Sales, Direct Marketing, Leadership, Salesforce.com, Strategic Planning, Cloud Computing, Team Leadership, Market Analysis, Product Development, Contract Negotiation, Competitive Analysis, Customer Acquisition, B2B, Sales Process, Program Management, Account Management, Digital Marketing, Cross-functional Team..., Social Media, Segmentation, Sales Management, Email Marketing
Education
California State University-East Bay 1989 — 1992
BA
Concentrix January 2015 - Present
Meyer Consulting, LLC e January 2007 - September 2014
Boyden February 2006 - November 2006
Boyden February 2005 - February 2006
Witt/Kieffer July 2004 - February 2005
Witt/Kieffer February 2000 - July 2004
Skills
Executive Search, Talent Acquisition, Technical Recruiting, Sourcing, Recruiting, Online Research, Market Research, Healthcare, Talent Management, Applicant Tracking..., Management Consulting, Business Development, Strategy, Consulting, CRM, Management, Managed Care, Start-ups, Training, Leadership, Strategic Planning
Education
The University of Chicago - Booth School of Business 2004 — 2007
MBA, Marketing, Statistics & Finance
Arizona State University 2000 — 2002
BS, Marketing
University of Idaho 1998 — 1999
Concentrix February 2014 - Present
North America Finance - IBM 2006 - 2011
Skills
Change Management, Business Analysis, Business Process, Business Process..., Management, Business Transformation, Outsourcing, Process Improvement, Business Strategy, Management Consulting, Program Management, SDLC, Vendor Management, PMP, Strategic Planning, Risk Management, Quality Assurance, IT Service Management, Team Building, Organizational..., ITIL, Integration, Project Management, Performance Management, ERP, Business Development, Six Sigma, IT Strategy, PMO, Strategy, Troubleshooting, Product Management, Offshoring, Operations Management, Data Analysis, Software Documentation, Cross-functional Team..., MS Project, Call Centers, Leadership, Telecommunications, Service Delivery, Testing, Analysis, CRM, Team Leadership, Professional Services, BPO, Supply Chain Management, Project Planning
Education
Bowling Green State University 1976 — 1980
Grace Management Group May 2014 - Present
Grace Management Group July 2010 - May 2014
Grace Management Group March 2009 - July 2010
Grace Management Group October 2008 - March 2009
Concentrix May 2007 - October 2008
Level One Central Leasing Solutions May 2006 - May 2007
Skills
Team Building, Strategic Planning, Microsoft Office, Microsoft Excel, Talent Acquisition, Sourcing, Consumer Products, Operations Management, Employee Relations, HR Policies
Education
Bob Jones University 2004 — 2008
BS, Human Resources Development
Concentrix January 2014 - Present
VisionMAX Solutions Inc. December 2013 - Present
Hudson's Bay Company April 1988 - February 2008
Hudson's Bay Company, Canada 1988 - 2008
Skills
Requirements Analysis, SDLC, SQL, Systems Analysis, Business Requirements, Business Analysis, Integration, Requirements Gathering, Visio, IT Strategy, Data Warehousing, Oracle, Business Intelligence, Enterprise Architecture, Solution Architecture
Education
Acadia University 1977 — 1983
BA/BSc, Economics/Computer Science
Yarmouth Memorial High 1975 — 1977
Talking Stick Resort August 2014 - Present
Hilton Phoenix/Mesa July 2013 - July 2014
Concentrix August 2012 - June 2013
HFI, LLC. August 2010 - August 2012
Tempe Mission Palms Hotel October 2008 - July 2010
Destination Hotels & Resorts 2005 - 2009
Arizona Grand Resort February 2005 - September 2008
Insight January 2000 - January 2005
Insight Enterprises 2000 - 2005
Fiesta Inn Resort 1993 - 1998
Skills
Sales Management, Sales Process, Sales, New Business Development, Direct Sales, Negotiation, Team Building, Customer Service, Revenue Analysis, Solution Selling, Salesforce.com, Hotels, Trade Shows, Forecasting, Marketing Strategy, Leadership, Budgets, Hospitality, Resorts, Management, Customer Satisfaction, B2B, CRM, Sales Presentations, Business Development, Customer Retention, Product Marketing, Channel Partners, Team Leadership, Hospitality Industry, Call Centers, Meeting Planning, Tourism, Cross-functional Team..., Hospitality Management, Strategic Planning, Lead Generation, Sales Operations, Account Management, Contract Negotiation, Strategic Partnerships, Selling, Cold Calling
Education
Mesa Community College 1995 — 1997
Associate of Arts (A.A.), Business Administration and Management, General
Arizona State University 1989 — 1991
Mesa Community College
Associate of Science, Business; Business
Concentrix February 2014 - Present
IBM December 1999 - February 2014
Concentrix 2014 - 2014
Concentrix 2014 - 2014
IBM Personal Systems Group May 1997 - December 1999
Skills
Requirements Analysis, Enterprise Architecture, Pre-sales, PMP, ITIL, IT Strategy, Marketing, Business Analysis, Global Delivery, Software Development, Solution Architecture, Project Portfolio..., Integration, IT Service Management, Virtualization, Business Intelligence, Business Transformation
Education
Rensselaer Polytechnic Institute 1979 — 1982
MS, Management Engineering, Engr Science
Anna University 1973 — 1979
be, production engineering
st marys high school chennai
Concentrix February 2014 - Present
IBM August 2010 - February 2014
Fidelity Investments September 2007 - August 2010
Eaton Corporation March 2005 - December 2006
Pepper & Associates Consulting, LLC September 2000 - June 2004
The Boeing Company June 1985 - June 2000
Skills
Integration, Program Management, IT Strategy, Solution Architecture, SDLC, Agile Methodologies, Business Analysis, Requirements Analysis, Outsourcing, PMP, PMO, Software Project...
Education
Embry-Riddle Aeronautical University 1986 — 1989
MBA, Aeronautics
Auburn University 1981 — 1985
BSIE, Industrial Engineering
Democrat and Chronicle Media Group March 2013 - Present
Concentrix March 2012 - February 2013
The Berry Company July 2010 - March 2012
Rochester Americans and Knighthawks March 2009 - January 2010
UPS November 2008 - December 2008
Beloit Snappers Baseball November 2007 - October 2008
Geneva Redwings Baseball March 2006 - November 2007
UPS November 2005 - December 2005
Buffalo Bisons Baseball May 2005 - September 2005
Skills
Video, Sales, Sales Management, Marketing, Digital Sales, Digital Marketing, Information Security, SEM, Advertising, Account Management, Online Advertising, Sales Presentations, Cold Calling, Salesforce.com, Sales Process, Social Media Marketing, Marketing Strategy, B2B
Education
State University of New York College at Cortland 2003 — 2005
Bachelor's, Sports Management
Alfred State College - SUNY College of Technology 2001 — 2003
Associates, Sports Management
Concentrix February 2012 - Present
IBM October 2007 - February 2012
Indiana Historical Bureau January 2006 - October 2007
Skills
Process Improvement, Program Management, Call Centers, Vendor Management, Management, Analysis, Business Process..., Outsourcing, Business Analysis, Risk Management, Data Analysis, Service Delivery, Team Management, BPO, Business Transformation, CRM, Transition Management, Change Management, Software Documentation, Leadership, Workforce Management, Sla, Team Leadership, Auditing, Internal Controls, Operations Management, Quality Assurance, Six Sigma, Contact Centers, Compliance, Performance Management, Cross-functional Team..., Customer Experience, Offshoring, Business Process, ITIL, IT Service Management, Competitive Analysis, Training Delivery, Training & Development, Project Delivery, Global Delivery, Operational Planning, Ramps, Call center start-up, Client Relations, Vendor Relationship..., Customer Support, Customer Satisfaction, Training
Education
Ball State University 1998 — 2003
Master of Arts (M.A.), Social Sciences
Cordell IT Consulting Services LLC April 2011 - Present
Concentrix October 2014 - June 2015
Time Warner Cable October 2012 - September 2013
Frontier Communications July 2011 - June 2012
Rochester Gas & Electric February 2011 - May 2011
Unisys January 2008 - November 2010
Dish Network November 2007 - January 2008
Saturn May 2007 - November 2007
Ford Motor Company April 2007 - May 2007
ConServe January 2007 - May 2007
Skills
Customer Service, Sales, Marketing, Human Resources, Human Rights, Supervisory Skills, Call Centers, Administration, Consulting, Financial Analysis, KPI Reports, Employee Training, Corporate Communications, Business Management, Technical Support, Active Directory, VMware, Windows Server, Servers, IT Service Management, Management, Networking, Training
Education
Edison Tech 2002 — 2004
High School, Honors/Regents High School/Secondary Diploma Program, 12
Army Academy R.O.C. 1998 — 1999
Certificate, Communications Technology/Technician, 4.00
Howard University 1998 — 1999
Liberal Arts and Sciences, General Studies and Humanities, 3.50
Monroe Community College 1998 — 1998
Associate’s Degree, Business, Management, Marketing, and Related Support Services, 3.50
Qumu Corporation January 2015 - Present
Syntax, Inc. April 2007 - January 2015
Minnesota Thunder Elite Academy October 2008 - August 2010
Minnesota Thunder Professional Soccer January 2003 - December 2006
Concentrix October 2005 - April 2006
Kansas City Wizards January 2005 - December 2005
Skills
Sales, New Business Development, Account Management, Citrix, Virtualization, Coaching, Cloud Computing, Salesforce.com, Strategic Planning, Storage Virtualization, Social Media, SaaS, Data Center, VMware Infrastructure, Entrepreneurship, Enterprise Software, Leadership, Application..., Microsoft Technologies, Compellent, Soccer, Management, Public Speaking, IT Strategy, Enterprise Mobility, Digital Video, Webcasting, Enterprise Content..., Enterprise Solution..., Strategic Negotiations, Key Account Management, Virtual Desktop..., Cloud Applications, New Territory...
Education
Brown University 1999 — 2003
B.A., History
Concentrix March 2010 - Present
IO Exchange Inc February 2009 - March 2010
Mars Hill Books January 2009 - July 2009
Education
Bob Jones University 2005 — 2007
BA, Pastoral Philosophy
Concentrix February 2014 - Present
IBM September 2006 - January 2014
IBM August 2001 - September 2006
IBM - Lotus Division August 1996 - July 2001
Instrumentation Laboratory 1990 - 1995
Wang Laboratories 1988 - 1990
Skills
Business Analysis, Business Process..., ERP, Process Improvement, Outsourcing, PMO, Forecasting, Change Management, Project Management, Leadership, Budgets, General Ledger, Strategic Planning, Business Process, Integration, SAP, Essbase, Sage ERP X3, Sage Enterprise...
Education
Bentley College - Elkin B. McCallum Graduate School of Business
MBA, MBA in Finance
University of Massachusetts, Amherst 1978 — 1982
BA, Advertising and Psychology
Concentrix May 2014 - Present
IBM w/ Manpower October 2012 - May 2014
Bankers Life and Casualty May 2011 - October 2012
Formel D @ BMW November 2009 - December 2009
MAU @ BMW October 2006 - November 2008
Burger King Corp 1992 - 2000
Skills
Life Insurance, Term Life Insurance, Insurance, Fixed Annuities, Disability Insurance, Health Insurance, Long-term Care, Whole Life, General Insurance, Underwriting, Universal Life, Retirement Planning, Long Term Care Insurance, Umbrella Insurance, Retirement, Medicare, Casualty, Customer Service, Sales, Leadership, Process Improvement, Team Building
Education
Ashford University 2010 — 2013
Bachelor of Arts, Operations Management and Analysis
Spartanburg Community College 2006 — 2010
Associates, Business Management
Concentrix May 2009 - Present
Ima Little Ranch September 2005 - Present
CountryMax September 2003 - October 2007
Education
St. John Fisher College 2006 — 2009
B.A., Biology, Marketing, Economics
Cazenovia College 2005 — 2006
B.S., Equine Business Management
Concentrix November 2012 - Present
Dept. of Information Systems & Operations Management, Ball State University August 2010 - May 2012
Monarch Beverage Co. November 2004 - July 2009
A Village Tobacco Shoppe 1997 - 2002
Registrar's Office, Ball State University 1996 - 1998
Education
Ball State University - College of Business 2010 — 2012
Master of Business Administration (MBA)
Ball State University 2003 — 2004
Master of Arts (MA), Family & Consumer Sciences
Ball State University 1995 — 2002
Bachelor of Science (BS), Religious Studies, Philosophy
Grace Baptist Church October 2013 - Present
Concentrix May 2013 - September 2013
Bob Jones University May 2009 - May 2013
Bob Jones University Press August 2007 - May 2009
Professor Bellows Photographics May 2001 - August 2008
Skills
Research, Editing, Music, Theology, Photography, Management, Human Resources, Publicity, Teaching, Public Speaking, Higher Education, Community Outreach, Creative Writing, Blogging, Religion, Event Planning, Social Media, Publications, Mac, Leadership, Microsoft Excel, Curriculum Design, Curriculum Development, Social Networking, Singing, Customer Service, Facebook, Public Relations, Fundraising, Proofreading, Critical Thinking, Copy Editing
Education
Bob Jones University 2011 — 2014
Master of Divinity (M.Div.)
Bob Jones University 2004 — 2009
Bachelor of Arts, Pastoral Studies, Music
Bob Jones University 2004 — 2008
Bachelor of Arts, Pastoral Studies, Music
Bible - Class of 2011
Master of Arts, Music
Concentrix August 2015 - Present
Wipro BPO June 2010 - January 2015
Avotus Corporation June 2008 - June 2010
Keane January 2005 - June 2008
WIPRO TECHNOLOGIES, Wipro Spectramind February 2003 - January 2005
Racal Data Group/EDS January 1985 - January 1998
Skills
Pre-sales, Outsourcing, Account Management, Managed Services, Vendor Management, Enterprise Software, SaaS, Management, Integration, Leadership, New Business Development, Consulting, Direct Sales, Strategy, Selling, Call Centers, BPO, Sales
Education
Calumet College of Saint Joseph
Elementary Education and Teaching
St. Joseph's College (IN)
Elementary Education and Teaching
Macy's March 2015 - Present
Quintessential Media January 2002 - Present
Chickens R Birds (A Transformative Mechanism) November 2001 - Present
Concentrix January 2014 - April 2014
Concentrix July 2013 - January 2014
Verizon Wireless October 2003 - February 2010
Sigma Marketing Group 2001 - 2002
Creations October 1993 - November 2001
Skills
Sales, Lead Generation, Customer Service, Social Networking, Event Planning, Business Development, Team Building, Leadership, Account Management, Event Management, Training, Public Speaking, Salesforce.com, Marketing, Advertising, Social Media Marketing, Call Centers, Customer Satisfaction, Fundraising, Coaching, Online Advertising, Direct Sales, Team Leadership, Social Media, Public Relations, B2B, Microsoft Office, Strategic Planning, Customer Retention, Management, Customer Experience, Email Marketing, Leadership Development, Strategic Partnerships, New Business Development, Sales Management, Marketing Communications, CRM, Creative Solutions, Sales Operations, Sales Process, Promotions, Dream Board Guide, Cosmic Self Esteem Coach, Responsive Mind Nudge, Elegance, Grace & Style..., True Beauty Leader, Healer, Fashion
Education
California State University-Chico 1977 — 1979
Interdisciplinary Anthropology, Political Science, Business, Art
Pepperdine University 1974 — 1976
Political Science; Business
Los Angeles High School 1970 — 1973
Concentrix June 2014 - Present
yogamacey 2009 - 2014
IBM Global Process Services February 2012 - December 2013
IBM August 2010 - February 2012
IBM August 2005 - July 2010
Comcast June 1999 - July 2005
Chi Systems February 1995 - May 1999
Skills
Business Analysis, Business Intelligence, Business Process, Business Process..., Business Transformation, CRM, Change Management, IT Strategy, MS Project, Management, Outsourcing, PMO, PMP, Process Improvement, Program Management, Project Management, Service Delivery, Strategy, Vendor Management, Workforce Management
Education
Eastern Michigan University 1996 — 2001
M.B.A., Business Administration
Central Michigan University 1990 — 1994
B.A.A., Graphic Design/Journalism/Industrial Technology
Concentrix March 2014 - Present
Verizon June 2013 - August 2014
Arizona Department of Economic Security May 2012 - May 2013
J-Curve Technologies December 2010 - August 2012
All About People May 2010 - November 2010
2Wire December 2007 - May 2010
Freeport McMoran Copper and Gold April 2008 - August 2009
Volt Technical Services Inc. November 2006 - December 2007
Skills
Outlook, Customer Service, Database Administration, Talent Acquisition, Data Entry, Benefits Administration, Process Improvement, Microsoft Excel, Microsoft Office, Employee Relations, Microsoft Word, VoIP, Networking, Computer Hardware, Technical Support
Education
Arizona State University 2008 — 2011
Bachelors of Science, Sociology
South Mountain Community College 2003 — 2008
Associate's degree, Business/Commerce, General
The Gordian Group June 2015 - Present
ScanSource October 2014 - Present
ScanSource February 2014 - Present
Jordon Construction Company August 2013 - September 2013
GE July 2012 - July 2013
Duke Energy Corporation January 2011 - July 2012
Toshiba Business Solutions January 2010 - January 2011
Concentrix September 2007 - January 2010
Skills
Account Management, Customer Service, B2B, Salesforce.com, Direct Sales, Management, Office Administration, Human Resources, Payroll, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Photocopier, Document Management, Sales, Software Documentation, Employee Relations
Education
South University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration - Health Care Administration
Brown Mackie College-Greenville 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Forever 21 April 2013 - Present
DSW September 2011 - Present
Concentrix 2014 - 2014
Metrix Matrix, Inc. July 2008 - January 2012
Education
Bryant and Stratton College 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business/Management
Genesee Community College 2005 — 2007
Associate of Arts and Sciences (AAS), Fashion Merchandising
Concentrix January 2012 - Present
Dinosaur-Bar-B-Que May 2010 - September 2011
Cayuga Community College August 2006 - January 2008
Spencer Gifts May 2007 - September 2007
Skills
Organizational, Management, Sales, Microsoft Office, Excel, Customer Service, Word
Education
S.U.N.Y. Brockport 2009 — 2012
Bachelor of Science, Business Management
Cayuga County Community College 2006 — 2009
A.A.S, Business Management
Concentrix January 2012 - Present
Staples May 2011 - January 2012
CROSSMARK June 2011 - November 2011
Ball State University January 2011 - May 2011
jcpenney September 2009 - August 2010
Helios Gifts and Tea May 2009 - August 2009
Community Bank April 2008 - August 2008
Skills
Microsoft Office, Customer Service
Education
Ball State University 2010 — 2013
Political Science; Spanish
Concentrix May 2014 - Present
IBM September 2011 - April 2014
Generali Versicherung AG August 2009 - May 2010
Skills
Bulgarian, Microsoft Office, Teamwork, Business Strategy, Marketing Strategy, Market Analysis, Market Research, Business Analysis, Financial Analysis, Competitive Analysis, Team Management, Social Media, Management Consulting, Project Management, Project Planning, Strategy, Management, Team Leadership, Analysis, Financial Reporting, Forecasting, Microsoft Excel, Marketing, Marketing Communications, Negotiation
Education
Lauder Business School 2006 — 2010
Windstream Communications August 2011 - Present
TEKsystems/Windstream February 2011 - August 2011
Concentrix November 2009 - January 2011
Speedco, Inc. July 2006 - November 2009
Skills
Team Leadership, Troubleshooting, Windows, Security, Networking, Wireless, Process Improvement, Call Centers
Education
Capella University 2011 — 2014
Bachelors in Networking Technology, Computer Technology
ECPI 2007 — 2009
Associate of Applied Science - Network Security, Computer Technology
Butler Medical Transport March 2014 - Present
Jos. A. Bank Clothiers February 2013 - March 2014
Concentrix February 2011 - October 2011
Random House February 2010 - February 2011
Allied Barton Security Services September 2007 - February 2010
Random House February 2009 - July 2009
Skills
Troubleshooting, Technical Support, Operating Systems, Windows Vista, Windows 7, Customer Service, Windows XP Pro, Servers, Software Installation, Remote Desktop, Call Center, Problem Solving, Mac OS X, Linux, Basics of Unix, Computer Hardware..., Microsoft Office, Outlook, Emergency Medicine, Emergency Medical..., Emergency Vehicle..., Emergency Vehicle..., Emergency Medical
Education
Carroll Community College 2009 — 2009
General Studies
North Carroll High School 2001 — 2005
Diploma, General Studies
Concentrix January 2005 - Present
U.S. Air Force August 1973 - May 1995
Skills
Bilingual-English/Spanis..., Poetry
Education
Baylor University 1980 — 1981
M.A., Public Policy and Administration
Baylor University 1977 — 1980
Bachelor of Arts (B.A.), Spanish Language and Literature
Concentrix November 2014 - Present
Personal Computer Repair August 2006 - Present
teleNetwork May 2014 - November 2014
teleNetwork January 2014 - May 2014
Aditya Birla Minacs September 2012 - November 2013
Amy's Ice Creams June 2012 - September 2012
Amy's Ice Creams February 2010 - September 2012
HEB March 2008 - February 2010
Skills
Training, Microsoft Excel, Photoshop, Troubleshooting, Software Documentation, Management, Access, Quality Assurance, Customer Service, Budgets, Wireless Networking, Microsoft Office, Time Management, Microsoft Word, Team Leadership, PowerPoint, Mobile Devices, Technical Support, Networking, Hardware, Customer Satisfaction, Call Centers, Windows 7, Customer Support, System Administration, Leadership, Documentation, CRM
Education
Austin Community College 2011 — 2015
Associate's degree, Graphic Design
Texas Culinary Academy 2010 — 2011
Bachelor of Applied Science (BASc), Culinary Arts/Chef Training
Texas State University-San Marcos 2007 — 2008
Journalism
Concentrix March 2015 - Present
KNXV-TV January 1998 - February 2014
KTVK-TV January 1998 - February 2006
Skills
Broadcast, Storytelling, Editing, Video, Social Media, Broadcast Journalism, News Writing, Editorial, Journalism, Broadcast Television, Television, Final Cut Pro, Video Editing, Video Production, Producing, Public Relations, Interviews
Education
Arizona State University 1994 — 1997
Bachelor's Degree, Broadcast Journalism
Arizona State University
Bachelor's degree, Broadcast Journalism
Olive Garden March 2010 - Present
Concentrix 2014 - 2014
Delta Sonic August 2005 - February 2010
cardiologist consultants of rochester September 2007 - December 2007
Skills
Microsoft Office, Customer Service, Medical Terminology, Sales Management, Employee Training, Multi Tasking
Education
Monroe Community College 2010 — 2012
Associate of Science (AS), Business Administration and Management, General
Bryant and Stratton College 2006 — 2007
Associate's degree, Medical/Clinical Assistant
1160 ESPN Radio July 2013 - Present
Concentrix October 2012 - April 2013
Bankers Conseco Life Insurance Company December 2010 - August 2012
Self Employed-Contractor January 1999 - November 2010
Skills
Security, Sales
Education
Cal State Fullerton 1985 — 1987
Banning High 1981 — 1983
High School/Secondary Diploma Programs
Concentrix August 2012 - Present
Applebee's October 2010 - August 2012
Darden December 2009 - August 2010
Education
Chandler/Gilbert Community College 2011 — 2012
Piedmont Hills High School 2005 — 2009
Anderson University August 2014 - Present
Career Connections Inc April 2013 - August 2014
Concentrix June 2009 - April 2013
Anderson Community Schools August 2008 - June 2009
Education
Anderson University 1994 — 1997
Highland High School 1990 — 1994
High School
Arca Solutions - Software Development August 2011 - November 2012
Concentrix September 2003 - March 2005
Education
Don Bosco Technical College, Mandaluyong 1995 — 2002
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Concentrix September 2013 - Present
Concentrix July 2012 - September 2013
Manpower December 2012 - July 2013
Manpower June 2012 - December 2012
Admiral Theatre Foundation November 2010 - September 2012
Pharm April 2011 - March 2012
Education
Thomas Edison State College 2015 — 2018
Business Administration and Management, General
University of Montana 2014 — 2015
Business Administration and Management, General, Sophomore
Everest College-Bremerton 2012 — 2013
Pharmacy, 3.4