Contact Solutions

Industry: Company

Description

Founded: 2002 Parent organization: Verint Systems Subsidiary: Nexxphase, Inc.

Contact Solutions List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Contact Solutions. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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Contact Solutions Employees

Employee
Years
Job
Industry
Pauline Brannigan Pauline Brannigan Greater New York City Area Details
Pauline Brannigan's Contact Solutions Experience February 2011 - February 2013
Job Business Development Director, BI WORLDWIDE aids Global Enterprises to Engage & Motivate their Workforce & Customers
Industry Management Consulting
Experience
BI WORLDWIDE  March 2013 - Present
Independent contract recruiting   March 2002 - Present
Contact Solutions   February 2011 - February 2013
INgage Networks  September 2009 - February 2011
SelectMinds (now part of Oracle)   September 2008 - September 2009
Mzinga (formerly known as Shared Insights)   September 2004 - September 2008
Randstad  October 2002 - August 2004
DCI (Currently, Mzinga)   January 2000 - January 2002
Randstad  October 1995 - December 1999

Skills
Direct Marketing, New Business Development, Social Media, Human Resources, Marketing, Sales, Business Development, Strategy, Account Management, SaaS, Enterprise Software, Leadership, Team Building, Salesforce.com, Direct Sales, Strategic Partnerships, Sales Process, Management, Lead Generation, Outsourcing, Training, CRM, Sales Management, Sales Operations, Start-ups, Recruiting, Selling, Program Management, Business Intelligence, Business Strategy, Mobile Devices, Customer Retention, Process Improvement, Social Networking, Consulting, Cold Calling

Education
New England College   1987 — 1991
BA, International Administration

Milford AREA Senior High School

Southern New Hampshire University
MBA, Business Administration - In progress

St. Claire's College, Oxford

Lynnette Alban Lynnette Alban Baltimore, Maryland Area Details
Lynnette Alban's Contact Solutions Experience March 2012 - Present
Job Brand Marketing Manager at Contact Solutions
Industry Marketing and Advertising
Experience
Contact Solutions   March 2012 - Present
a LA Creative Communications   August 2010 - Present
Philips  September 2011 - March 2012
Howrey LLP  2010 - August 2011
3M Health Information Systems  2004 - 2010
SoftMed Systems  2004 - 2006

Skills
Graphics, Multimedia, Advertising, Brand Development, Marketing Strategy, Marketing Communications, Social Media Marketing, Strategic Planning, Cross-functional Team..., Social Media, Digital Marketing, Strategic Communications, Event Marketing, Adobe Acrobat, Budgeting, Public Speaking, Online Advertising, Corporate Branding, Creative Direction, Adobe Creative Suite, Integrated Marketing, Brand Management, Marketing, Newsletters, Internal Communications, Event Planning, Digital Media, Brochures, Strategy, Marketing Management, Budgets, Email Marketing, Business Strategy, Online Marketing, General Awesomeness

Education
University of Maryland Baltimore County   1994 — 1996

Hector Rodriguez Jr. Hector Rodriguez Jr. Washington D.C. Metro Area Details
Hector Rodriguez Jr.'s Contact Solutions Experience January 2011 - July 2014
Job Paramedic Student
Industry Military
Experience
US Army  December 2005 - Present
Contact Solutions   January 2011 - July 2014
303rd Tactical PsyOp Company   March 2013 - December 2013
Contact Solutions Inc.  July 2010 - January 2011
303rd Tactical PsyOp Company   January 2008 - November 2008

Skills
IVR, Integration, Call Centers, Customer Service, Telecommunications, Managed Services, Customer Experience, Unified Communications, Team Building, Microsoft Office, Program Management, Project Management, Psychological Operations, Troubleshooting, Process Improvement, Account Management, Security Clearance, National Security, Military Experience, Product Management, Military, Operational Planning, Military Operations, Army, Team Leadership, Leadership, Training, DoD, Government, Strategic Planning, Analysis, Security, Cross-functional Team..., Management, Emergency Medical, EMT, Emergency Management

Education
Northern Virginia Community College   2014 — 2016
Associate's Degree, Emergency Medical Technology/Technician (EMT Paramedic)

West Virginia University   2004 — 2009
Criminology

Mike Fisk Mike Fisk Greater Omaha Area Details
Mike Fisk's Contact Solutions Experience 2001 - April 2004
Job Business Development Exec (Commercial Government)
Industry Information Technology and Services
Experience
Guru Alliance/Custom Software Development   July 2010 - Present
The "Bella Vita" Bldg - Little Italy, Omaha   October 2004 - Present
DocuLynx, Inc.   April 2009 - March 2010
Global NetWatch, Inc.   May 2004 - March 2009
Contact Solutions   2001 - April 2004
Paradigm Solutions  1999 - 2001
Quanah 1 Technologies   1998 - 1999
First Data Resources (FDR/FDC)   1979 - 1997
Indian Youth Center and Boys Town   1972 - 1978

Skills
Strategic Planning, Product Development, Team Building, Negotiation, Program Management, Relationship Management, Client Development, Business Process..., Business Development, E-commerce, Leadership, Project Management, Strategy, Product Management, Process Improvement, Business Analysis, Contract Negotiation, Team Leadership, Mergers & Acquisitions, Marketing, Electronic Payments, Payment Card Processing, Strategic Partnerships, Sales, Vendor Management, SaaS, New Business Development, Management, Integration, CRM, Executive Management, Solution Selling, Account Management, Consulting, Business Intelligence, Start-ups, Payments, Banking, Salesforce.com, Credit Cards, Sales Management, Direct Marketing, Mobile Payments, Lead Generation, Insurance, Sales Process, Outsourcing, Selling, Professional Services, P&L Management

Education
Bellevue University
Bachelor of Science Degree, Business/HR Management

University of Nebraska at Omaha
Criminology

Amanda Prater Amanda Prater Lynchburg, Virginia Details
Amanda Prater's Contact Solutions Experience June 2012 - August 2012
Job Veterinary Assistant at Caring Hands Animal Hospital
Industry Hospital & Health Care
Experience
Caring Hands Animal Hospital  December 2014 - Present
Inova Loudoun Hospital  June 2014 - December 2014
Bedford County Fire &Rescue   December 2013 - May 2014
Inova Health System  July 2013 - July 2013
Under Armour  November 2012 - January 2013
Contact Solutions   June 2012 - August 2012
Liberty University Office of Student Leadership  August 2011 - May 2012
Red Tie Music   August 2011 - December 2011
Cornerstone Chapel  May 2011 - September 2011

Skills
Social Media, Leadership, Research, Teamwork, Organizational &..., Administrative skills, EMT, First Aid, CPR & AED Certified

Education
Liberty University   2010 — 2014
Bachelor of Science (B.S.), Biochemistry and Molecular Biology

Loudoun County High School   2006 — 2010
Advanced Diploma

Valentina Daly Valentina Daly Washington D.C. Metro Area Details
Valentina Daly's Contact Solutions Experience June 2012 - September 2013
Job Executive Assistant to the CFO at Virginia Hospital Center
Industry Management Consulting
Experience
Virginia Hospital Center  January 2015 - Present
GlobalLogic  September 2013 - January 2015
Contact Solutions   June 2012 - September 2013
Contact Solutions Inc.  October 2011 - June 2012
Williams & Connolly LLP  January 2010 - July 2011
Robertson Immigration Law Firm  December 2007 - January 2010

Skills
Salesforce.com, Microsoft Office, Lead Generation, Project Management, Account Management, Outlook, Customer Experience, Program Management, Microsoft Excel, Marketing, Team Leadership, Customer Service, Marketing Strategy, Management, Leadership, Business Development, Marketing Communications, CRM, Team Building, Sales, Strategic Planning

Education
North Carolina State University   2004 — 2007

Ernie Cote Ernie Cote Dallas/Fort Worth Area Details
Ernie Cote's Contact Solutions Experience March 2009 - July 2010
Job CEO at Chemical Information Services
Industry Marketing and Advertising
Experience
Chemical Information Services  November 2013 - Present
Vertical Nerve  July 2010 - Present
Vertical Nerve  July 2010 - November 2013
Contact Solutions   March 2009 - July 2010
Convergys  November 2004 - September 2008
Nuance Communications  November 1999 - October 2004
Aspect Software  October 1995 - November 1999

Skills
Customer Relations, Lead Generation, SaaS, Sales Management, Product Marketing, Executive Reporting, Public Speaking, Partner Marketing, Increasing Revenue, Messaging, SEO, SEM, PPC, Online Marketing, Product Management, Email Marketing, New Business Development, Marketing Strategy, Consultative Selling, Solution Selling, B2B, Account Management, Direct Sales, Affiliate Marketing, Web Analytics, Cloud Computing, Coaching, Marketing Management, Direct Marketing, Team Building, Social Media Marketing, E-commerce, Google Adwords, Google Analytics, Demand Generation, Strategic Planning, Sales Process, Channel Marketing, Sales Enablement, Online Advertising, Enterprise Software, Web Design, Channel Partners, Sales Operations, Multi-channel Marketing, Mobile Devices, Marketing, Analytics, Customer Service, Management

Education
Baylor University - Hankamer School of Business   2009 — 2011
MBA, Executive MBA

Joseph Bast Joseph Bast Washington D.C. Metro Area Details
Joseph Bast's Contact Solutions Experience February 2014 - July 2015
Job Account Manager at Force 3
Industry Information Technology and Services
Experience
Force 3  July 2015 - Present
Contact Solutions   February 2014 - July 2015
Contact Solutions   February 2013 - February 2014
Contact Solutions Inc.  December 2010 - February 2013
Contact Solutions Inc.  June 2009 - December 2010

Skills
IVR, Call Center, Contact Centers, Telephony, Customer Experience, Telecommunications, Call Centers, SaaS, Vendor Management, Process Improvement, Project Management, Unified Communications, Managed Services, Integration, Salesforce.com, VoIP, Professional Services, Sales Operations, Cloud Computing, Enterprise Software, Mobile Devices, Wireless, CRM

Education
James Madison University   2004 — 2008
Finance BBA

Jim DelloStritto Jim DelloStritto Jordan, New York Details
Jim DelloStritto's Contact Solutions Experience January 2015 - Present
Job Director of Innovation at Contact Solutions
Industry Research
Experience
Contact Solutions   January 2015 - Present
Contact Solutions   August 2013 - Present
Blue Highway, Inc.   July 2011 - February 2013
Blue Highway a Welch Allyn Company   January 2008 - July 2011
Welch Allyn  March 2002 - March 2008
Welch Allyn  May 1994 - January 2002

Education
Syracuse University   2001 — 2011
Graduate Certificate, Advanced Course in Engineering

State University of New York Institute of Technology at Utica/Rome   1993 — 1995
Bachelor of Science, Engineering

Aaron Fischer Aaron Fischer Northampton, Massachusetts Details
Aaron Fischer's Contact Solutions Experience October 2014 - Present
Job Senior Software Developer Mobile at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   October 2014 - Present
Smith College  May 2012 - October 2014
Smith College  November 2001 - April 2012

Skills
iOS development, Objective-C, Git, Software Development, Software Engineering, Programming, Web Development, Agile Methodologies, JSON, OS X, CSS, PHP, MySQL, HTML, HTML 5, Web Applications, JavaScript, jQuery, XML, SQL, XHTML, Databases, Java, Photoshop, Adobe Creative Suite, Web Design, Apache, Python, User Interface Design, WordPress, Perl, AJAX, User Experience, Ruby on Rails, Shell Scripting, Mac, Web Analytics, Unix, CMS, Information Architecture, LAMP, Database Design, PostgreSQL, REST, C++, Drupal, Ruby

Education
University of Massachusetts, Amherst
Computer Science and Software Development, Computer Science

Paul Giurata Paul Giurata San Francisco Bay Area Details
Paul Giurata's Contact Solutions Experience July 2012 - December 2013
Job Managing Partner | Catalyst UX Strategy, Design & Development
Industry Computer Software
Experience
Catalyst UX Strategy, Design & Development   April 1994 - Present
SafetyChain Software  January 2014 - May 2014
Accelerate Diagnostics  November 2013 - March 2014
eFront  September 2013 - February 2014
Roche  September 2013 - January 2014
Contact Solutions   July 2012 - December 2013
Health Market Science  August 2013 - November 2013
Promisec  July 2013 - November 2013
Thomson Reuters  July 2013 - November 2013
Wingspan Technology  August 2012 - October 2013

Skills
User Experience, Mobile Software, Human Factors, Strategy, Financial Services, HTML 5, RIA, SaaS, Cloud Computing, Agile Methodologies, Enterprise Software, Product Management, Start-ups, Mobile Devices, Product Development, Software Development, Enterprise Architecture, Architecture, User Interface Design, Business Analysis, Salesforce.com, E-commerce, Information Architecture, Mobile Applications, User Interface, Strategic Partnerships, Databases, Web Applications, Requirements Analysis, Software Design, Analytics, Web Analytics, Professional Services, Go-to-market Strategy, Management, Security, Business Intelligence, Leadership, Oracle

Education
Santa Clara University - Leavey School of Business   1982 — 1986
MBA, Business

University of Colorado Boulder   1975 — 1980
BS E.E., Electrical Engineering

Wheat Ridge HIgh School   1970 — 1980

Ernest Corona Ernest Corona Greater Los Angeles Area Details
Ernest Corona's Contact Solutions Experience January 2011 - June 2011
Job Managing Corporate Solutions
Industry Real Estate
Experience
Managing Corporate Solutions   January 2011 - Present
Contact Solutions   January 2011 - June 2011

Skills
Real Estate, Real Estate Transactions, Short Sales, Investors, Foreclosures, Real Estate Financing, Property, Sellers, Investments, Disposition

Education
Los Angeles Trade Tech   2004 — 2006
AA, Mortgage Finance

California State University-Northridge   1997 — 2001
BA, Spanish Language, Culture, Translation

Los Angeles Valley College   1989 — 1992
AA, Business/Real Estate

Jackie Kane Jackie Kane Washington D.C. Metro Area Details
Jackie Kane's Contact Solutions Experience May 2011 - June 2012
Job Senior Technical Training Instructor & Course Developer at ACI Worldwide
Industry Financial Services
Experience
ACI Worldwide  September 2014 - Present
ACI Worldwide  May 2012 - September 2014
Contact Solutions   May 2011 - June 2012
Worldwide ERC  October 2009 - June 2010
Boys and Girls Clubs of America  January 2008 - May 2008

Skills
Social Media, Microsoft Office, Customer Service, Public Speaking, Social Media Marketing, Training Facilitation, Team Leadership, Business Development, Writing, Articulate Engage, Teamwork, Continuous Improvement, Business Analysis, Cross-functional Team..., Training, Analysis, PowerPoint, Business Strategy, Program Management, Vendor Management, Management

Education
James Madison University   2005 — 2009
B.A., Communication Studies

James Madison University   2005 — 2009
Bachelor of Arts (B.A.), Communication Studies

Kelly Spence Kelly Spence Washington D.C. Metro Area Details
Kelly Spence's Contact Solutions Experience September 2011 - June 2012
Job Certified Professional Coach
Industry Health, Wellness and Fitness
Experience
Natural Greatness Coaching, LLC.   September 2013 - Present
Talent Curve Inc.   July 2012 - May 2013
Contact Solutions   September 2011 - June 2012
Fairfax County Government  July 2008 - May 2011

Skills
Strategic Planning, Human Resources, Customer Service, Program Management, Team Leadership, Change Management, Microsoft Office, Project Management, Team Building, Analysis, Microsoft Excel, Telecommunications, PowerPoint, Software Documentation, Microsoft Word, Data Analysis, Coaching, Leadership

Education
George Mason University   2006 — 2010
Bachelor of Science, Psychology

Mark Clark Mark Clark Washington D.C. Metro Area Details
Mark Clark's Contact Solutions Experience March 2014 - Present
Job B2B SaaS Marketing and Product Management
Industry Computer Software
Experience
Contact Solutions   March 2014 - Present
Contact Solutions   January 2012 - March 2014
Independent Consultant  2007 - 2010
SER Solutions  2005 - 2007
Wireless Matrix  2000 - 2005
Orbcomm  1998 - 2000
ARINC  1994 - 1998
Martin Marietta  1991 - 1994

Skills
Product Management, Strategy, Product Marketing, Cross-functional Team..., Mobile Devices, Enterprise Software, Marketing Strategy, Program Management, Start-ups, Strategic Planning, SaaS, Project Management, B2B, Strategic Partnerships, IVR, Customer Service, Wireless, Go-to-market Strategy, Demand Generation, B2B Marketing, Vertical Marketing, Solution Selling, Channel Partners, Customer Experience, Team Leadership, Leadership, Management, Professional Services, Business Development, Industry Analyst..., Lead Generation, Market Research, Partner Management, Payment Systems, Telecommunications, Executive Management, Salesforce.com, P&L Management, Cloud Computing, Competitive Analysis, New Product Management, Mobile, Partnership Development, Financial Analysis, Marketing Management, Marketing, Analyst Relations, M2M, Competitive Intelligence, Sales Process

Education
Florida International University   1988 — 1990
MBA, Business

University of Michigan   1982 — 1985
BS, EE

Charles Reinstein Charles Reinstein Orono, Maine Details
Charles Reinstein's Contact Solutions Experience 2015 - Present
Job Client Support Specialist with Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   2015 - Present
NexxPhase   March 2012 - August 2015
Nexxlinx  November 2011 - March 2012
Nexxlinx  November 2010 - November 2011
Nexxlinx  October 2009 - November 2010

Skills
Customer Experience, Workforce Management, Call Center, Customer Satisfaction, Process Improvement, BPO, Contact Centers, Telemarketing, Telecommunications, Team Leadership, CRM, Coaching, Training, Avaya, Management, Team Building, Customer Retention, Business Development, Vendor Management, Sales Management, Service Delivery, Technical Support, Software Documentation, Outsourcing, Quality Assurance, Cross-functional Team..., Leadership, Negotiation, Change Management, Operations Management, Project Management, Unified Communications, SIP, Strategic Planning, Managed Services, Account Management, Business Analysis, Project Planning, Switches, Team Management, Troubleshooting, Employee Relations, Sales, Integration, Customer Service, Program Management, VoIP, Performance Management, Salesforce.com, Telephony

Education
Framingham State College   2001 — 2003
Computer Science

Ashland High School
High School Diploma

Tam Mai Tam Mai Washington D.C. Metro Area Details
Tam Mai's Contact Solutions Experience April 2011 - January 2013
Job Auditor
Industry Accounting
Experience
Federal Energy Regulatory Commission  February 2013 - Present
Contact Solutions   April 2011 - January 2013
Contact Solutions   April 2009 - March 2011
Contact Solutions   April 2007 - March 2009
Bearing Point, Inc.   October 2006 - April 2007
PriceWaterHouseCoopers, LLP  September 2005 - October 2006
Larry Neff, CPA   March 2004 - September 2005

Skills
QuickBooks, NetSuite, Microsoft Excel, Financial Accounting, Financial Reporting, Accounting, Financial Analysis, GAAP, Tax, Auditing, Internal Controls, CPA, General Ledger, Process Improvement, Accounts Payable, SEC filings, Payroll, Management

Education
George Mason University   2001 — 2005
B.S., Accounting

Daniel Csoka Daniel Csoka Greater Chicago Area Details
Daniel Csoka's Contact Solutions Experience September 2013 - September 2014
Job Vice President, Payments and Mobility at Aurionpro Solutions
Industry Wireless
Experience
Aurionpro Solutions  August 2014 - Present
Mobile Money Matters   December 2011 - Present
Contact Solutions   September 2013 - September 2014
aKos Technology Corporation   March 2006 - December 2011
Top Financial Institution with over $200B in assets   February 2009 - March 2010
VoiceCue Technologies, Inc.   June 1998 - March 2006

Skills
Mobile Devices, Product Management, Mobile Payments, Mobile Technology, Strategy, Business Development, Wireless, Entrepreneurship, Management, Mobile Banking, Electronic Payments, Mobile Commerce, Start-ups, Payment Systems, Debit Cards, Strategic Planning, Sales, Executive Management, Product Development, Cross-functional Team..., Sales Management, Payments, Loyalty Programs, New Business Development, Business Strategy, Product Marketing, Strategy Development, Money Transfer, Remittances, Mobile, Prepaid Cards, NFC, Market Research, Marketing Strategy, Business Planning, IVR, SaaS, Contact Automation, Continuous Improvement, Managed Services, Customer Experience, Customer Service, Mobility Strategy, Cloud Computing, Unified Communications, Solution Selling, Contact Centre...

Education
Northwestern University   1991 — 1996
Bachelors, Violin Performance and Pedagogy, Biology

Haley McReynolds Haley McReynolds Washington D.C. Metro Area Details
Haley McReynolds's Contact Solutions Experience July 2010 - September 2011
Job CLT at Fairfax County Public Schools
Industry Graphic Design
Experience
Fairfax County Public Schools  March 2015 - Present
ENT & Allergy Specialists of Virginia   April 2012 - Present
Penguin Pediatrics   November 2011 - April 2012
Contact Solutions   July 2010 - September 2011
Loudoun County Public Schools  September 2009 - June 2010

Skills
Illustrator, InDesign, Photoshop, Graphic Design, Illustration, Corel Painter, Image Manipulation, Concept Design, Figure Drawing, Digital Illustration, Storyboarding, Digital Painting, Graphics, Adobe Creative Suite, Comics, Character Animation, Mac, Art, Painting, Brochures, Outlook, Adobe Acrobat, Visual Arts, Drawing, After Effects

Education
Academy of Art University   2008 — 2010
AA, Graphic Illustration

Michele Haun Michele Haun Cary, North Carolina Details
Michele Haun's Contact Solutions Experience January 2013 - August 2013
Job SAHM
Industry Telecommunications
Experience
Stay at Home Mom  January 2015 - Present
iWireless  February 2014 - January 2015
iWireless  September 2013 - February 2014
Contact Solutions   January 2013 - August 2013
Contact Solutions   April 2010 - December 2012
Contact Solutions   April 2008 - March 2010
Contact Solutions   April 2007 - March 2008
Northrop Grumman Corporation  March 2005 - March 2007
Northrop Grumman Corporation  January 2004 - February 2005

Skills
Analysis, Process Improvement, Financial Reporting, Cross-functional Team..., Business Process, Financial Analysis, Forecasting, Management, Leadership, Project Management, Finance, Strategic Planning, Strategic Financial..., Integration, Financial Modeling, Data Analysis, Program Management, Executive Reporting, Training, Team Leadership, Call Centers, Salesforce.com, Analytics, Vendor Management, NetSuite, Salesforce Administrator, ERP, Business Process..., Strategy, Executive Management, Change Management, Nonprofits, Project Planning, Team Building, Access, Operational Analysis, Business Analysis, Budgets, Auditing, Philanthropy, Telecommunications, Wireless

Education
University of Phoenix   2005 — 2006
Master of Business Administration (MBA), Business Administration, 3.76

University of Baltimore   2001 — 2003
Bachelor of Science (BS), Business Administration, 3.95

Catonsville Community College   1998 — 2001
Associate of Science (AS), Business Administration, 3.94

Scott Null Scott Null Washington D.C. Metro Area Details
Scott Null's Contact Solutions Experience August 2014 - Present
Job Sr. Software Developer, Enterprise Mobile at Contact Solutions
Industry Computer Software
Experience
Contact Solutions   August 2014 - Present
Interact Multimedia Corp., dba Interact Medical   July 1996 - July 2014
Oakwood International Inc.   July 1992 - March 2003
AlliedSignal (now Honeywell)   October 1989 - July 1992
ElectroVoice   July 1987 - October 1989

Skills
Objective-C, iOS development, Mobile Applications, Java, Android Development, JavaScript, Strategy, Analysis, Mobile Devices, jQuery, Swift, XMPP, Android Studio, Gradle, Jenkins CI, APNS Push Notifications, JSON, CSS, MySQL, Git, PHP, AJAX, HTML 5, CSS3, Google Analytics, PhoneGap, ASP, CMS, Perl, OOP, Microsoft SQL Server, HTML5, Multi-language, Responsive Design, Parse SDK, Microsoft Azure, Database Design, XML, Web Development, User Interface, Laravel, Online Advertising, Unix Shell Scripting, Xcode, Design Patterns, E-Learning, Medical Devices, SASS, MAMP, Marketing

Education
University of Notre Dame   2001 — 2003
Executive MBA, Magna Cum Laude

Trine University   1982 — 1987
BSEE, Engineering

Andrew kanu Andrew kanu Fairfax, Virginia Details
Andrew kanu's Contact Solutions Experience April 2012 - Present
Job Accounting
Industry Accounting
Experience
Contact Solutions   April 2012 - Present
Bustech Consulting Group LLC   September 2009 - August 2010
Consulting Group LLC   January 2009 - September 2009
The Friendly Group   October 2006 - November 2008
Group Home LLC   October 2006 - November 2008
Associates LLC   February 2005 - August 2006
Associates LLC   February 2005 - August 2006

Skills
Proficient with MS..., QuickBooks, MS..., pro sires, Tax Slayer..., QuickBooks, Accounts Receivable, General Ledger, Invoicing, Accounting, Bookkeeping

Education
STRAYER UNIVERSITY   2003 — 2007
Degree: BS, Accounting

Strayer University   2003 — 2007
Bachelor, Accounting

Strayer University   2003 — 2007
Degree: BS, Accounting

College of Business Studies, Sierra Leone   1995 — 1999
BS, Accounting, Accounting

College of Business Studies, Sierra Leone   1995 — 1999
Associates, Accouting

Calvin Huynh Calvin Huynh Washington D.C. Metro Area Details
Calvin Huynh's Contact Solutions Experience January 2014 - Present
Job Mobility Support Analyst 2 at Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   January 2014 - Present
GINIA   April 2013 - January 2014
UNICOM Government, formerly GTSI  July 2012 - March 2013
Worldgate, llc  June 2011 - June 2012
GTSI  December 2010 - August 2011

Skills
Customer Service, Excel, Research, HTML, Data entry, SEO, Microsoft Office, Integration, Database Management, PC maintenance, Microsoft Excel, Systems Administration, Active Directory, SharePoint, Dell KACE, Windows Deployment..., Information Technology, System Administration, Operating Systems, Troubleshooting, Computer Maintenance, Software Documentation

Education
Northern Virginia Community College
Applied Associates of Sciences (A.A.S.), Information Systems Technology

Vladimir Kaytsner Vladimir Kaytsner Greater Chicago Area Details
Vladimir Kaytsner's Contact Solutions Experience October 2005 - November 2005
Job at JPMorgan Chase
Industry Information Technology and Services
Experience
JPMorgan Chase  July 2006 - Present
Wheels  September 2005 - July 2007
BankOne/JP Morgan Chase   April 2003 - July 2006
Contact Solutions   October 2005 - November 2005
Aetna  September 2002 - January 2003
Household International  August 2002 - October 2002
Intervoice, Inc  July 1998 - June 2002
Champro Sports  August 1992 - June 1998

Skills
Integration, Software Development, Testing, Microsoft SQL Server, Software Documentation, Oracle, Software Project..., IVR, Enterprise Architecture, Visio, Quality Assurance, Enterprise Software, Analysis, Test Automation, Test Planning, Software Design, Project Planning, Systems Analysis, CTI, Telephony, Genesys, Manual Testing, HP Quality Center, ALM

Education
Rigas Tehniska Universitate   1982 — 1986

Gert Botha Gert Botha Greater Atlanta Area Details
Gert Botha's Contact Solutions Experience August 2012 - June 2014
Job Strategic Channel Manager at Unify
Industry Computer Software
Experience
Unify  July 2014 - Present
Contact Solutions   August 2012 - June 2014
Siemens Enterprise Communications  February 2011 - June 2012
Bring Fortitude LLC   January 2009 - February 2011
Aspect Software  October 1999 - June 2008
Spescom   1995 - 1999
Saab Grintek   1989 - 1995
South African Police Services - Telecomms Division   1978 - 1989

Skills
Sales, Leadership, Business Acumen, Change Management, Partnerships, Solution Selling, SaaS, Marketing, Managed Services, Customer Experience, IVR, Telecommunications, Mobility Strategy, Continuous Improvement, VoIP, Account Management, Automation, Business Development, CRM, Call Centers, Channel Partners, Collaboration, Contact Centers, Cross-functional Team..., Customer Service, Direct Sales, Enterprise Software, Go-to-market Strategy, Management, Mobile Applications, New Business Development, Performance Management, Product Management, Professional Services, Sales Management, Sales Operations, Salesforce.com, Selling, Start-ups, Strategic Partnerships, Strategy, Telephony, Unified Communications, Wireless

Education
Technical College   1980 — 1983
Tech Dip

Damelin
Dip Business Management

Rockwell Leadership and Business Management School

John Hibel John Hibel Baltimore, Maryland Area Details
John Hibel's Contact Solutions Experience June 2011 - Present
Job Inbound and Digital Marketing Executive | Disruptor of the Status Quo
Industry Telecommunications
Experience
Contact Solutions   June 2011 - Present

Skills
SaaS, Telecommunications, IVR, Call Center, Marketing Strategy, Business Development, Contact Centers, VoIP, Product Marketing, Strategy, Avaya, Customer Experience, Direct Sales, Professional Services, Marketing Communications, Business Strategy, Strategic Partnerships, Solution Selling, Business Process, CRM, Product Management, Vendor Management, Marketing, Channel, Sales, Lead Generation, Salesforce.com, Cross-functional Team..., Team Leadership, Networking, Wireless, Integration, B2B, Process Improvement, Unified Communications, Mobile Devices, Pre-sales, Managed Services, Cloud Computing, Channel Partners, SIP, Sales Operations, Sales Management, Account Management, Competitive Analysis, Leadership, Start-ups, New Business Development, CTI, Inbound Marketing

Education
Massachusetts Institute of Technology   1982 — 1986
SB

Kimberly Estabrook Kimberly Estabrook Herndon, Virginia Details
Kimberly Estabrook's Contact Solutions Experience November 2013 - Present
Job Graphic Design
Industry Graphic Design
Experience
Contact Solutions   November 2013 - Present
comScore, Inc.   June 2013 - August 2013
U.S. Geological Survey (USGS)   2011 - 2011

Skills
Logo Design, Typography, Posters, InDesign, Layout, Customer Service, Packaging, Graphic Design, Branding & Identity, Illustration, Brochures

Education
Flagler College   2009 — 2012
Bachelor's degree, Graphic Design

Brenda J Rasa, PMP Brenda J Rasa, PMP Greater St. Louis Area Details
Brenda J Rasa, PMP's Contact Solutions Experience February 2011 - September 2012
Job Project Manager at Accenture
Industry Information Technology and Services
Experience
Accenture  August 2013 - Present
Signature Consultants  October 2012 - August 2013
Contact Solutions   February 2011 - September 2012
Qwest Communications  November 2007 - July 2010
Embarq  May 2005 - November 2007
Sprint  November 1998 - May 2005
Western Auto Parts   November 1996 - November 1998

Skills
Project Management, Team Leadership, Troubleshooting, Leadership, Customer Service, Negotiation, Training, Workshop Facilitation, Event Planning, Vendor Management, Program Management, Telecommunications, Call Center, Process Improvement, PMP, Call Centers, Requirements Analysis, Cross-functional Team..., Software Documentation

Education
The George Washington University   2000 — 2002
Master's Certificate, Project Management

DeVry   1993 — 1996
BS, Telecommunications Management

Gina (Tull) McNeill Gina (Tull) McNeill Bend, Oregon Details
Gina (Tull) McNeill's Contact Solutions Experience September 2012 - May 2013
Job Senior Java Developer/Freelancer
Industry Computer Software
Experience
Contact Solutions   September 2012 - May 2013
n-Link Corporation  December 1998 - March 2012
Executive Jet Aviation, Columbus, Ohio   January 1998 - December 1998
McQueens, LTD, Edinburgh, Scotland   February 1997 - June 1997

Skills
Requirements Analysis, Software Development, Java, SDLC, Scrum, Integration, Software Project..., Microsoft SQL Server, Web Services, Databases, Oracle, Visual Basic, Software Design, Visual Studio, UML

Education
Heriot-Watt University   1986 — 1990
Honors Degree, Physics

The Open University   1984 — 1985
Science

University of St. Andrews   1979 — 1980
Physiological Psychology

Mount Holyoke College   1977 — 1980
Psychobiology

Bill Weakley Bill Weakley Kennebunk, Maine Details
Bill Weakley's Contact Solutions Experience February 2013 - September 2014
Job Mobile Developer at Bottomline Technologies
Industry Telecommunications
Experience
Bottomline Technologies  October 2014 - Present
Fonixland Studios   August 2010 - Present
Contact Solutions   February 2013 - September 2014
Smith College  January 2000 - February 2013
Rockfish Interactive  September 2012 - December 2012
Hitpoint Studios  October 2010 - March 2011
University of Massachusetts, Amherst  November 1998 - December 1999
State Farm Insurance  June 1997 - July 1998

Skills
iOS development, iPhone, iPad, iPhone development, Objective-C, Cocoa, jQuery, MySQL, PHP, JavaScript, JSON, AJAX, Git, Subversion, User Interface Design, Android, SQLite, Java, Xcode, CSS, XML, Web Development, Mobile Applications, HTML, XHTML, Mac OS X, Apache, Perl, Linux, HTML 5, OS X, C++, Eclipse, Programming, Databases, Web Services, Ruby, Oracle, Ruby on Rails, Web Applications, REST, OOP, Shell Scripting, iOS, Software Development, User Interface, Agile Methodologies, Web Design, Mobile Devices, Drupal

Education
Illinois State University   1994 — 1997
MA, Technical Writing

Wittenberg University   1989 — 1993
BA, English, with a minor in Writing

Cincinnati Country Day School   1985 — 1989
College/University Preparatory and Advanced High School/Secondary Diploma Program

Meagan Gallivan Meagan Gallivan Washington D.C. Metro Area Details
Meagan Gallivan's Contact Solutions Experience January 2013 - Present
Job Product Manager at Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   January 2013 - Present
Contact Solutions   October 2011 - January 2013
Booz Allen Hamilton  August 2008 - October 2011
National Park Service  June 2007 - August 2007
Quiznos  October 2001 - August 2006
Quiznos  November 2003 - January 2005
CAPOTEK, LLC   March 2003 - November 2003
Quiznos  November 2001 - March 2003

Skills
Management, Project Planning, Time Management, Business Planning, Databases, Business Analysis, Project Management, Data Analysis, Business Process, Strategic Planning, Start-ups, Cross-functional Team..., Program Management, Process Improvement, Customer Experience, Vendor Management, Strategy, Sales, Pricing, Cross-team Collaboration

Education
Georgetown   2006 — 2008
MBA

Georgetown University - The McDonough School of Business   2006 — 2008
MBA

Colorado State University   1997 — 2001
Bachelor of Science, Business Administration

Vanessa Provencher Vanessa Provencher Washington D.C. Metro Area Details
Vanessa Provencher's Contact Solutions Experience February 2011 - April 2014
Job Marketing Professional with Events Management & Social Media Expertise
Industry Computer Software
Experience
Hulafrog, Inc.   April 2014 - December 2014
Contact Solutions   February 2011 - April 2014
Moire Marketing Partners   February 2012 - May 2013
Thinkdesign and Communications Inc.   February 2011 - May 2013
Elsevier  June 2010 - February 2011
Collexis Holdings, Inc.   2007 - July 2010
PreEmptive Solutions  May 2007 - December 2008
Healthy Directions  October 2006 - July 2007
Convera  February 2003 - June 2006
Artesia Technologies  November 1996 - January 2003

Skills
Event Management, Public Relations, Promotions, Trade Shows, Marketing Communications, Lead Generation, Corporate Events, Coordinating Events, Event Planning, Meeting Planning, Online Advertising, Online Marketing, Advertising, Email Marketing, Marketing, Newsletters, Social Networking, Leadership, Relationship Marketing, Management, Graphic Design, Copywriting, SEM, Strategy, Sponsorship, Integrated Marketing, Blogging, Budgets, Sales Operations, Social Media Marketing, Sales, Product Marketing, Marketing Management, Digital Marketing, Marketing Strategy, Corporate Communications, B2B Marketing, Social Media, Strategic Partnerships, Salesforce.com, Demand Generation, B2B, Strategic Communications, Brand Development, Digital Media, Digital Strategy, Account Management, Multi-channel Marketing, CRM, Direct Marketing

Education
University of Maryland College Park   1988 — 1992
Bacherlor of Arts

Damascus High

Damascus High

Brannon N. Darby II Brannon N. Darby II Washington D.C. Metro Area Details
Brannon N. Darby II's Contact Solutions Experience January 2014 - Present
Job Manager, Process Optimization at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   January 2014 - Present
Contact Solutions   April 2012 - January 2014
Contact Solutions   April 2011 - April 2012
IBM Global Business Services  July 2008 - April 2011
Quantica   June 2007 - July 2007

Skills
Process Improvement, Team Leadership, Program Management, Business Analysis, Strategic Planning, Project Management, Business Strategy, Leadership, Business Process..., Risk Management, Cross-functional Team..., Team Building, Software Project..., Management, Integrity, Strategy, Training, Employee Loyalty, Vendor Management, Analysis, Integration, Management Consulting, Account Management, Microsoft Excel, Change Management, PMP, Software Development, Telecommunications, CRM, SaaS, Business Process, Visio, Business Development, Business Intelligence, Requirements Analysis, Entrepreneurship, MS Project, Professional Services, Enterprise Software, SDLC, Customer Self Service

Education
The Citadel   2004 — 2008
BS, Accounting, 3.8

Katie Kuhn Katie Kuhn Reston, Virginia Details
Katie Kuhn's Contact Solutions Experience November 2012 - May 2013
Job Volunteer & Board Program Coordinator at American College of Radiology
Industry Nonprofit Organization Management
Experience
Contact Solutions   November 2012 - May 2013
Integrated Software Solutions, Inc.   October 2010 - November 2012
SIGMA  March 2008 - September 2010
Board of Registered Polysomnographic Technologists (BRPT), AMG, Inc.   July 2007 - March 2008

Skills
Vendor Management, Telecommunications, IVR, Lead Generation, Call Centers, Management, SaaS, Customer Experience, Project Management, CRM, Professional Services, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Salesforce.com

Education
Shepherd University   2003 — 2007
Bachelor of Science (B.S.), Mass Communication

Charles DeWitt Charles DeWitt Washington D.C. Metro Area Details
Charles DeWitt's Contact Solutions Experience December 2010 - Present
Job Director of Sales Support at Contact Solutions Inc.
Industry Information Technology and Services
Experience
Contact Solutions   December 2010 - Present
Vysym Corporation   August 2003 - December 2010
Maxxar   February 2002 - May 2003
Cincom Systems  February 1999 - February 2002
TruePoint, Inc.   1998 - 1999
Versatility Inc.   1995 - 1998
Oncor Communications  1989 - 1995

Skills
Sales Engineering, Pre-sales, Solution Selling, IVR, Telecommunications, Sales Operations, Call Centers, Professional Services, SaaS, VoIP, Sales, Project Management, Management, Direct Sales, Enterprise Software, Product Marketing, Sales Management, Call Center, Sales Process, Selling, Managed Services, Integration, Customer Experience, Program Management, Outsourcing, Contact Centers, Unified Communications, Product Design, Non-profit Volunteering

Education
University of Maryland University College   1987 — 1990
Information Technology Management

Rochester Institute of Technology   1980 — 1985
BS, Computational Mathematics

Chittenango High School   1976 — 1980
Mathematics, Science

Marisa Iorio Marisa Iorio Killeen, Texas Details
Marisa Iorio's Contact Solutions Experience November 2011 - July 2012
Job School Psychologist, Ed.S.
Industry Mental Health Care
Experience
Bell County Cooperative for Exceptional Children   June 2015 - Present
Bell County Cooperative for Exceptional Children   August 2014 - June 2015
Baylor University  August 2012 - July 2014
Contact Solutions   November 2011 - July 2012
Klagholz and Associates, LLC   June 2011 - September 2011
George Mason University  January 2010 - December 2010
Leukemia and Lymphoma Society  June 2010 - August 2010
Lombardi's Market   June 2009 - August 2009
Charter Land Title Agency   June 2005 - August 2008

Skills
Microsoft Office, Public Speaking, Data Analysis, Microsoft Excel, Microsoft Word, Event Planning, Human Resources, Program Evaluation, Research, Time Management, Community Outreach, Onboarding, Program Management, Team Leadership, Social Media, Psychology, Customer Service, SPSS, PowerPoint

Education
Baylor University   2012 — 2015
School Psychology Ed.S, School Psychology, 3.83

George Mason University   2007 — 2011
B.A., Psychology with a Minor in Business

Randy Riemersma Randy Riemersma Greater Atlanta Area Details
Randy Riemersma's Contact Solutions Experience May 2013 - February 2015
Job Sales Growth Expert, Sales Consultant and Trainer, Executive Coach
Industry Professional Training & Coaching
Experience
Span the Chasm   January 2005 - Present
ASLAN Training and Development   September 2009 - Present
Contact Solutions   May 2013 - February 2015
BMC Software  April 2012 - May 2013
BMC Software  October 2010 - April 2012
BMC Software  April 2009 - September 2010
BMC Software  August 2008 - April 2009
BMC Software  September 2007 - July 2008
Visual Networks Inc.   April 1995 - December 2004
Network General  January 1992 - March 1995

Skills
Sales Process, Sales Management..., Sales Process Management, Sales Training, Sales Consulting, Sales Leadership..., Business Process..., Cloud Computing, Enterprise Software, SaaS, Strategy, Direct Sales, Start-ups, Sales Management, Strategic Partnerships, Selling, Sales Enablement, Management, Sales, Leadership, Data Center, Salesforce.com, Managed Services, Solution Selling, Collaboration, Software Sales, Technology Solutions, Business Alliances, Channel Partners, Business Intelligence, B2B, B2C, B2B2C, Sales Operations, Automation, Continuous Improvement, Customer Satisfaction, Data Analytics, Partner Management, National Sales Training, Sales Process..., Technical Sales..., Consultative Sales..., Sales Process..., Sales Rep Training, Process Management, Salesforce Training, Channel Sales, Consultative Sales..., Indirect Sales Channels

Education
Geneva College   1982 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering

Jennifer Novak Jennifer Novak Leesburg, Virginia Details
Jennifer Novak's Contact Solutions Experience March 2012 - June 2013
Job Sr. LeadAccess Management at Tata Communications
Industry Information Technology and Services
Experience
Tata Communications  April 2015 - Present
OneVoice Communications   June 2013 - April 2015
Contact Solutions   March 2012 - June 2013
Keller Williams Realty Leesburg   March 2008 - April 2012
UUNET/WorldCom/MCI   1999 - 2003

Skills
Vendor Management, Team Leadership, Strategic Planning, Sales, Customer Service, Cross-functional Team..., Customer Experience, Management, Process Improvement, PMP, Data Center, IVR, Telephony, Strategic Partnerships, Project Management, Software Project..., Requirements Analysis, CRM, Telecommunications, Call Centers, Project Planning, Professional Services, Integration

Education
Strayer University (VA)   2005 — 2010
BA, Minor in Marketing, Business

Strayer University (VA)
Masters, MBA with concentration in Project Managment

Daniel O'Sullivan Daniel O'Sullivan Greater New York City Area Details
Daniel O'Sullivan's Contact Solutions Experience May 2012 - May 2014
Job CEO and Founder at Gyst
Industry Information Technology and Services
Experience
Gyst   July 2014 - Present
Contact Solutions   May 2012 - May 2014
Speaker and Moderator   May 2008 - April 2013
Software Technology Partners   May 2001 - April 2012
Next Generation Information, Inc.   May 1991 - April 2001
AT&T Bell Labs  January 1984 - April 1990

Skills
Human-computer..., Idea Creation, Software Engineering, Customer Experience, IVR, Voice User Interface..., C++, Visual C#, Mobile Devices, Human Computer..., Integration, Cloud Computing, VoIP, Telecommunications, Software Development, SaaS, Usability Testing, Vendor Management, Call Centers, Requirements Analysis, Business Development, Architecture, Program Management, Enterprise Software, Data Center, Unified Communications, Product Management, Go-to-market Strategy, Telephony, Solution Architecture, SIP, Behavioral Analytics, Business Intelligence, Big Data, Innovation, Electrical Engineering, Intellectual Property, Product Design, Enterprise Architecture, Entrepreneurship, Strategic Partnerships, IT Strategy, Mobile Technology, Managed Services, Mobile Applications, Personalized IVR, Mobile customer..., Customer experience (CX), Multichannel customer..., Business analytics

Education
The Polytechnic Institute of New York University
Master's degree, Computer Science

Polytechnic Institute of New York University
Masters Degree, Computer Science

Dublin Institute of Technology
Electrical Engineering, Electronics

Pete Fuller Pete Fuller Indianapolis, Indiana Area Details
Pete Fuller's Contact Solutions Experience May 2013 - March 2014
Job Expressive and Athletic Software Architect With A Splash of Business Accumen
Industry Computer Software
Experience
LIDS Sports Group  August 2015 - Present
Fusion Alliance  August 2015 - Present
Williams Comfort Air, Inc.   April 2015 - September 2015
Cummins Inc.  May 2014 - July 2015
DEFENDER Direct  August 2013 - May 2015
Contact Solutions   May 2013 - March 2014
Simon Property Group  May 2011 - May 2013
ExactTarget  July 2009 - May 2011
360Rugs.com   November 2008 - April 2010
EnterMarket  June 2008 - July 2009

Skills
Microsoft SQL Server, SSRS, SSIS, Software Development, jQuery, Integration, Visual Studio, ASP.NET MVC, Business Intelligence, T-SQL, C#, Android Development, BizTalk, jQuery UI, ExactTarget, SSAS 2008, C# 4.0, ASP.NET AJAX, Team Management, Telerik, DAX, MDX, Agile Application..., Agile Web Development, Scrum, ETL, WCF, Team Leadership

Education
University of Massachusetts, Amherst   1985 — 1989
BSME, Manufacturing Engineering

Sarah Feugill Sarah Feugill Washington D.C. Metro Area Details
Sarah Feugill's Contact Solutions Experience July 2013 - June 2014
Job Consultant at ARG, Inc
Industry Telecommunications
Experience
ARG, Inc  June 2014 - Present
Contact Solutions   July 2013 - June 2014
Contact Solutions   April 2011 - July 2013
PC Connection  February 2010 - April 2011
New Hampshire College & University Council   February 2010 - June 2010

Skills
Salesforce.com, Lead Generation, Social Media, SaaS, Customer Experience, IVR, Telecommunications, Sales, Sales Presentations, Business Development, Microsoft Office, Solution Selling, Selling, Goal Oriented, Marketing Strategy, Managed Services, Social Media Marketing, Customer Acquisition, Unified Communications, Negotiation, Marketing Communications, Process Improvement, Continuous Improvement, Mobile Technology, Mobile Devices, Account Management, Recruiting, Contact Automation, Mobility Strategy, Strategy, Channel, Prepaid, Technology Trends, Market Research, Value Selling, Exceeding Quotas, Strategic Partnerships, Customer Contact, VoIP, Customer Service, Collaboration, Technology Education, Third Party Vendor..., Solution Development

Education
George Mason University - School of Management   2011 — 2013
MBA

New England College
Bachelor's Degree, Political Science, Communications

Pinkerton Academy

Angela Wells, M.A., PHR, SHRM-CP Angela Wells, M.A., PHR, SHRM-CP Washington D.C. Metro Area Details
Angela Wells, M.A., PHR, SHRM-CP's Contact Solutions Experience August 2012 - May 2013
Job Human Resources Generalist at VMD Systems Integrators, Inc.
Industry Management Consulting
Experience
VMD Systems Integrators, Inc.   March 2014 - Present
Three Saints Bay, LLC  June 2013 - March 2014
Contact Solutions   August 2012 - May 2013
Centennial Contractors  July 2008 - August 2012
York County School Division  September 2007 - May 2008

Skills
Customer Service, Team Leadership, HR Policies, Employment Law, Recruiting, Onboarding, Microsoft Office, ADP ezLaborManager, Jobvite, E-Verify, Employee Benefits, Records Management, Employee Wellness..., Employee Relations, Human Resources, HRIS, Performance Management, Employee Training, College Recruiting, Benefits Administration, Internet Recruiting, New Hire Orientations, FMLA, Leadership, Sourcing, Policy, Training, Personnel Management, Organizational..., Interviews, Talent Management, Job Descriptions

Education
Marymount University   2011 — 2014
Master's Degree, Human Resource Management

Marymount University   2011 — 2014
Graduate Certificate, Organizational Development

George Mason University   2010 — 2010
Human Resource Management Certificate

Christopher Newport University   2004 — 2008
Bachelor of Science, Business Administration

Michael Mowatt Michael Mowatt Atlanta, Georgia Details
Michael Mowatt's Contact Solutions Experience September 2015 - Present
Job Director of Infrastructure Services at NexxPhase
Industry Outsourcing/Offshoring
Experience
Contact Solutions   September 2015 - Present
NexxPhase   January 2015 - August 2015
NexxPhase   January 2011 - January 2015
NexxLinx  August 1996 - January 2015

Skills
Contact Centers, Call Centers, VoIP, Workforce Management, Network Administration, Call Center, Vendor Management, Active Directory, Telecommunications, Avaya, Linux System..., Asterisk, MySQL, SIP Trunking, Zenoss, Solarwinds, Windows Server, Linux Clustering, Freeswitch..., OpenSER, Linux HA, Unix Shell Scripting, PHP, Windows Desktop..., Microsoft SQL Server, Openfire, VMware ESX, vCenter Server, Splunk, Troubleshooting

Education
State University of New York College at Potsdam   1993 — 1996
CIS

Rick Fitzgerald Rick Fitzgerald Washington D.C. Metro Area Details
Rick Fitzgerald's Contact Solutions Experience July 2013 - January 2014
Job Vice President, Channel Sales for North America, Unify, Formerly Siemens Enterprise Communications
Industry Information Technology and Services
Experience
Contact Solutions   July 2013 - January 2014
Unify  2014 - 2014
Unify  2014 - 2014
SocialExtract   January 2013 - June 2013
Genesis Networks Integration Services   February 2011 - September 2012
Black Box Network Services  December 2007 - February 2011
Siemens Enterprise Communications  March 1984 - October 2007
Siemens  1985 - 2007

Skills
Customer Retention, Hosted Services, Unified Communications, VoIP, Executive Management, Pricing, Telecommunications, Managed Services, Channel, Product Management, Strategic Partnerships, Strategy, Cross-functional Team..., Start-ups, Business Strategy, CRM, Direct Sales, New Business Development, Sales Management, Vendor Management, Sales, Management, Sales Operations, Solution Selling, Leadership, Contract Negotiation, Marketing, Call Centers, Multi-channel Marketing, Go-to-market Strategy, Key Account Management, Channel Partners, Business Planning, P&L Management, Business Development, Product Development, Business Alliances, SaaS, Cloud Computing, Professional Services, Networking, Wireless, Selling, Salesforce.com, Product Marketing, Customer Satisfaction, Mobile Devices, Lead Generation, Integrated Marketing, Sales Process

Education
American University - Kogod School of Business   1971 — 1976
B.A., Business Administration/Marketing

Phil Sypert Phil Sypert Aubrey, Texas Details
Phil Sypert's Contact Solutions Experience July 2009 - June 2012
Job Director, Software Development at Contact Solutions Inc.
Industry Telecommunications
Experience
Contact Solutions Inc.  June 2012 - Present
Contact Solutions   July 2009 - June 2012
Contact Solutions   June 2008 - July 2009
Acclaim Telecom Services   1997 - 2008

Skills
Team Management, Software Development, Software Project..., Software Design, Software Solution..., Team Building, Cloud Computing, Telecommunications, Integration, Solution Architecture, IVR, Requirements Analysis, SaaS, TCP/IP, SDLC, Team Leadership, Cross-functional Team..., Enterprise Software, Program Management, Vendor Management, Agile Methodologies, Product Management, Enterprise Architecture, VoIP, Data Center

Education
University of North Texas   1984 — 1988
Bachelor of Science (B.S.), Computer Science

Texas Tech University

Danette White Danette White Washington D.C. Metro Area Details
Danette White's Contact Solutions Experience May 2007 - May 2014
Job Senior Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys  June 2014 - Present
Contact Solutions   May 2007 - May 2014
Convergys  August 2005 - February 2006
Sprint Nextel  June 1997 - August 2005

Skills
Vendor Management, IVR, Telecommunications, Call Center, PMP, Change Management, Integration, Managed Services, VoIP, Visio, Cross-functional Team..., Process Improvement, Wireless, Program Management, Business Analysis, Team Leadership, Software Project..., Project Management, Software Development, PMO, SDLC, Cloud Computing

Education
University of Missouri-Kansas City   1995 — 1999
Bachelor of Liberal Arts, Liberal Arts

Christina Mero Christina Mero Reston, Virginia Details
Christina Mero's Contact Solutions Experience July 2013 - Present
Job Inside Sales Analyst at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   July 2013 - Present
Contact Solutions   June 2012 - July 2013

Skills
Lead Generation, SaaS, Customer Experience, Social Media Marketing, Salesforce.com, B2B Marketing, Strategic Partnerships, Marketing, Marketing Management, Cross-functional Team..., Sales Presentations, Account Management, Solution Selling, Call Centers, Leadership

Education
George Mason University   2008 — 2012
Bachelor of Arts (B.A.), Integrative Studies - Child and Family Studies

Joshua Gray Joshua Gray Washington D.C. Metro Area Details
Joshua Gray's Contact Solutions Experience May 2012 - Present
Job Architect / Technical Project Manager with Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   May 2012 - Present
Contact Solutions   November 2011 - May 2012
Avise Solutions   June 2010 - October 2011
Avise Solutions   June 2010 - October 2011
Merlin International  December 2008 - June 2010
Merlin International  November 2007 - December 2008
Merlin International  April 2006 - November 2007
Convergys  October 2003 - April 2006
Convergys  April 2002 - October 2003
Convergys  January 1998 - April 2002

Skills
SDLC, Testing, Integration, Security, Visio, Enterprise Software, MS Project, SharePoint, Software Documentation, Process Improvement, Microsoft SQL Server, Project Management, SQL, Enterprise Architecture, Technical Writing, Business Development, XML, CRM, Troubleshooting, Software Development, Analysis, SaaS, Software Project..., Telecommunications, Management, Proposal Writing, Java, Databases, Agile Methodologies, Cloud Computing, Collaboration, Mobile Technology, Product Management, Requirements Analysis, Enterprise Mobility, Mobile Applications

Education
University of Virginia   1994 — 1996
M.S., Civil Engineering

Bates College   1990 — 1994
B.S., Physics

Sarvesh Prakash Singh Sarvesh Prakash Singh Washington D.C. Metro Area Details
Sarvesh Prakash Singh's Contact Solutions Experience December 2008 - Present
Job Integration Test Lead at Contact Solutions
Industry Computer Software
Experience
Contact Solutions   December 2008 - Present
VeriSign  November 2008 - November 2008
Xtone Networks   May 2008 - October 2008
AOL LLC  August 2004 - May 2008
LogicaCMG Inc. / CMG Inc./ Cisco Systems Inc. / Amteva Techologies Inc.(now called Acision Inc.)   April 1999 - July 2004
Hughes Software Systems(Now Aricent - formerly Flextronics)   July 1996 - March 1999
Nu-Link India Pvt. Ltd./SMC Inc. (Now Starent Networks)   June 1994 - June 1996
DRDO (Defence Research & Development Organisation) - DRDL/RCI   May 1992 - May 1994

Skills
Configuration Management, Software Project..., Perl, SDLC, Agile Methodologies, Requirements Analysis, Testing

Education
University of Allahabad   1989 — 1991
M. S. (J. K. Institute of Applied Phyics & Tech.), Computer Science

University of Pune   1986 — 1989
B.C.S. (Bachelor in Computer Sciences) - Fergusson College, Computer Science

Kendriya Vidyalaya   1985 — 1986
12th, Southern Command, Pune

Kendriya Vidyalaya   1981 — 1985
8th-11th class, K.V.Kanchanbagh, Hyderabad

Kulachi Hansraj Model School   1978 — 1981
5th-7th Class, Ashok Vihar, Delhi

David Nebinger David Nebinger Summerville, South Carolina Details
David Nebinger's Contact Solutions Experience March 2013 - May 2014
Job Senior Enterprise Portal Architect at Xtivia
Industry Telecommunications
Experience
Xtivia  May 2014 - Present
Contact Solutions   March 2013 - May 2014
Contact Solutions Inc.  August 2011 - March 2013
TBB Global Logistics  October 2005 - August 2011
Collective Intelligence Inc.   2003 - October 2005
Electronic Data Systems  1999 - 2001
Amisys Synertech  1995 - 1998

Skills
Liferay, Portlets, JSF, Software Development, Java Enterprise Edition, Tomcat, Spring, JSP, Web Services, Eclipse, Hibernate, SOA, Java, Web Development, JSR 168, JUnit, Weblogic, Ant, Integration, JBoss Application Server, SOAP, JDBC, REST, JMS, Websphere, Maven, Servlets, Struts, Architectures, ActiveMQ, CVS, Architecture, Spring Framework

Education
Bowling Green State University   1990 — 1995
BS, Computer Science

Cumberland Valley High School   1983 — 1987

Kayla (Dobbs) Yellman, PMP Kayla (Dobbs) Yellman, PMP Washington D.C. Metro Area Details
Kayla (Dobbs) Yellman, PMP's Contact Solutions Experience September 2014 - Present
Job Product Business Analyst
Industry Marketing and Advertising
Experience
Contact Solutions   September 2014 - Present
United States Postal Service  July 2010 - September 2014

Skills
Project Management, Marketing Communications, Management, Market Research, Product Development, Marketing Strategy, Leadership, Marketing Research, Market Planning, Marketing, Product Management, Customer Service, Strategic Planning, Team Building, Social Media, Event Management, Microsoft Office, Team Leadership, Direct Marketing, Project Planning, Direct Mail, Public Relations, Sales, Customer Satisfaction, Analysis, Online Marketing, Event Planning, Social Media Marketing, Product Marketing, Advertising, Email Marketing, Competitive Analysis, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Teamwork, Public Speaking, Trade Shows, Budgets, New Business Development, Time Management, Online Advertising, Facebook, Social Networking, Account Management, Integrated Marketing, JIRA, Axure RP

Education
Marymount University   2013 — 2015
Master of Business Administration (M.B.A.)

Radford University   2006 — 2010
Bachelor of Business Administration, Marketing

Doug Wilkins Doug Wilkins United States Details
Doug Wilkins's Contact Solutions Experience September 2011 - Present
Job Senior Project Manager at Contact Solutions
Industry
Experience
Contact Solutions   September 2011 - Present
ProfitLine  September 2009 - August 2011
TeleNet Services   January 1999 - August 2009
ConQuest Operator Services   July 1996 - December 1999
CUC International  January 1995 - July 1996

Skills
Call Centers, Vendor Management, PMP, Process Improvement

Education
Ohio University   1990 — 1994
Bachelor of Science (B.S.), Secondary Education and Teaching

Matt Durden Matt Durden Mclean, Virginia Details
Matt Durden's Contact Solutions Experience June 2011 - July 2013
Job Assistant Vice President Legal at GlobalLogic
Industry Information Technology and Services
Experience
GlobalLogic  July 2013 - Present
Contact Solutions   June 2011 - July 2013
Cooley LLP  September 2006 - June 2011
Bank of America  March 1994 - May 2000

Skills
Corporate Law, Legal Writing, Corporate Governance, Intellectual Property, Legal Research, Employment Law, Licensing, Private Equity, Start-ups, Contract Negotiation, Due Diligence, Strategy, Management, Program Management, Mergers & Acquisitions, Leadership

Education
University of Richmond School of Law   2003 — 2006
J.D.

University of North Carolina at Chapel Hill   1989 — 1993
B.A.

Frederic J. F.J. Hueber Frederic J. F.J. Hueber Washington D.C. Metro Area Details
Frederic J. F.J. Hueber's Contact Solutions Experience May 2012 - May 2013
Job Director, Client Services at Orchestro
Industry Information Technology and Services
Experience
Orchestro  July 2013 - September 2014
Contact Solutions   May 2012 - May 2013
Tellme Networks, a Microsoft subsidiary   January 2008 - May 2012
Tellme®, A Microsoft® Subsidiary   January 2006 - December 2007
Agentrics, LLC  October 2001 - December 2005
Radiant Systems  June 1998 - August 2000
ZebraPass   1999 - 2000
Smart Dynamics   1997 - 1998
Radiant Systems Inc.  June 1996 - August 1997
ExxonMobil  1991 - 1994

Skills
SaaS, PaaS, Partner Management, Solution Selling, Professional Services, Hosted Services, Enterprise Software, CRM, Start-ups, Strategic Partnerships, Program Management, Business Development, Analytics, Cloud Computing, Mobile Devices, Product Marketing, B2B, Leadership, Go-to-market Strategy, Product Management, Multi-channel Marketing, Marketing, Salesforce.com, Strategy, Managed Services, Cross-functional Team..., Vendor Management, Integration, Telecommunications, Business Intelligence, Account Management, IT Strategy, Management, Strategic Planning, Process Improvement, Business Analysis, Business Process...

Education
The College of William and Mary - The Mason School of Business   1994 — 1996
MBA

Villanova University   1987 — 1991
Bachelor of Science (B.S.), Business Administration

Gonzaga College High School   1983 — 1987
Diploma

Tom O'Sullivan Tom O'Sullivan Greater New York City Area Details
Tom O'Sullivan's Contact Solutions Experience August 2013 - March 2015
Job Sr. Director Strategic Accounts at [24]7
Industry Computer Software
Experience
[24]7   April 2015 - Present
Contact Solutions   August 2013 - March 2015
Nice  July 2007 - July 2013
Autonomy etalk  August 2004 - July 2007
etalk Corporation  July 2002 - July 2004
T-Mobile Wireless  January 2002 - June 2002
Expanets  April 2000 - August 2001
Lucent Technologies  January 1998 - March 2000
AT&T  January 1994 - December 1997
AT&T  January 1993 - December 1993

Skills
Call Center, Account Management, Customer Relations, Channel Management, Solution Selling, Consultative Selling, Analytics, Software Sales, Direct Sales, Salesforce.com, Customer Experience, Selling, Channel Partners, Software Industry, Strategy, Unified Communications, Marketing, Telecommunications, Sales Process, Call Centers, Enterprise Software, VoIP, Sales Operations, Business Development, CRM, SaaS, New Business Development, Management, Sales, Leadership, Professional Services, NICE Call Recording, Networking, Go-to-market Strategy, Cloud Computing, Managed Services, IVR, Mobility Strategy, Organic Farming, Certified Scrum Master...

Education
Fairfield University   1981 — 1985
BS, Mathematics

Holy Family High School

Joe Doherty Joe Doherty Greater Boston Area Details
Joe Doherty's Contact Solutions Experience October 2009 - January 2012
Job
Industry Information Technology and Services
Experience
UNICOM Engineering  August 2013 - Present
Aria Solutions  February 2012 - Present
Contact Solutions   October 2009 - January 2012
Genesys, an Alcatel-Lucent Company  2005 - 2009
Genesys  2005 - 2009
Convergys  August 2001 - January 2005
Octel Communications  September 1996 - December 2000
Octel Communications  September 1996 - December 1998
Centigram  February 1995 - September 1996

Skills
Product Development, IVR, Unified Communications, Management Consulting, Call Center, SaaS, Enterprise Software, CTI, Contact Centers

Education
Providence College   1976 — 1980
B.S.

Arletta Nicholl Arletta Nicholl Washington D.C. Metro Area Details
Arletta Nicholl's Contact Solutions Experience 2013 - Present
Job Contract Corporate Recruiter at Mythics
Industry Telecommunications
Experience
Mythics Inc.  July 2014 - Present
Emergent 360  September 2013 - Present
Contact Solutions   2013 - Present
ACI Worldwide (formerly Online Resources)   2013 - May 2013
Online Resources  2004 - 2013
N.E.W. Customer Service Companies, Inc   1997 - 2004
ADP  1996 - 1997
Hechinger  1992 - 1996

Skills
Applicant Tracking..., Enterprise Software, Onboarding, Financial Services, Technical Recruiting, Human Resources, College Recruiting, Personnel Management, Talent Acquisition, Staffing Services, Screening, Employee Benefits, Sourcing, Internet Recruiting, HRIS, SDLC, Program Management, Recruiting, Temporary Placement, Contract Recruitment, Leadership, Team Building, Interviews, Screening Resumes, Executive Search, Process Improvement, Talent Management, Vendor Management, Account Management, Performance Management, Change Management, Benefits Negotiation, Customer Service, CRM, Cold Calling, Mergers & Acquisitions, Employee Relations, Permanent Placement, Deferred Compensation, Consulting, Hiring

Education
University of Miami - School of Business
Business - Labor Relations

Caroline Trickey, PMP Caroline Trickey, PMP Greater Boston Area Details
Caroline Trickey, PMP's Contact Solutions Experience May 2011 - May 2013
Job Senior Project Manager at Carousel Industries
Industry Telecommunications
Experience
Carousel Industries  September 2013 - Present
Contact Solutions   May 2011 - May 2013
IVR Architect   2010 - June 2011
Self Employed Consultant  2009 - 2010
NetVersant  2007 - 2009
Teradyne  2001 - 2006
Cerida  2000 - 2001
Putnam Investments  1997 - 1999

Skills
IVR, Vendor Management, Call Center, Telecommunications, Telephony, Call Centers, Unified Communications, CTI, Wireless, Business Analysis, Cisco Technologies, Visio, VoIP, PMP, Program Management, Process Improvement, Strategy, Leadership, IP, Customer Experience, Cross-functional Team..., Integration, ACD, Managed Services, Project Management, Avaya, Change Management, Contact Centers, Professional Services, Management, Data Center, SaaS, Cloud Computing, Training

Education
The College of Wooster   1985 — 1989
Bachelor's degree, Sociology and Anthropology

Brian Hartsfield Brian Hartsfield Greater Atlanta Area Details
Brian Hartsfield's Contact Solutions Experience January 2008 - July 2014
Job Deployment Engineer at Adcap Network Systems
Industry Computer Networking
Experience
Adcap Network Systems  August 2014 - Present
Contact Solutions   January 2008 - July 2014
Cox Communications  November 2004 - December 2008
CSC  1998 - 2004

Skills
Technical Support, Troubleshooting, Cisco Technologies, Dreamweaver, Networking, Network Administration, Network Security, Microsoft Office, Sales, VPN, Integration, Routers, Virtualization, Servers, Linux, DNS, Firewalls, Data Center, Switches, WAN

Education
Auburn University   1990 — 1996
Bachelor of Electrical Engineering, Electrical Enineering

Melissa Tatum Melissa Tatum Dallas/Fort Worth Area Details
Melissa Tatum's Contact Solutions Experience July 2012 - Present
Job Manager Product Servies Technology at Contact Solutions
Industry Computer Software
Experience
Contact Solutions   July 2012 - Present
Contact Solutions   December 2011 - July 2012
Intervoice  May 1991 - December 2011

Skills
VXML Certification, PMP

Education
Mississippi State University   1985 — 1989

Jennifer Scinta Jennifer Scinta Greater Atlanta Area Details
Jennifer Scinta's Contact Solutions Experience March 2013 - Present
Job Principal Service Delivery Manager at Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   March 2013 - Present
Contact Solutions   July 2010 - February 2013
Contact Solutions   July 2007 - July 2010
Contact Solutions   July 2004 - July 2007
Syntellect  February 2000 - June 2004
McKesson Provider Technologies  January 1998 - June 2000
Voicecom  January 1997 - January 1998

Skills
IVR, Call Center, Telecommunications, Vendor Management, Program Management, Integration, Process Improvement, Project Management, Unified Communications, Managed Services, Professional Services, Speech Recognition, Software Project..., Visio, Requirements Analysis, Requirements Gathering, Call Flow Design, Platform Integration, User Acceptance Testing, Software Development, Design Documents, Training Delivery, Technical Support, Problem Solving, Troubleshooting, Team Leadership, Communication Skills, Continuous Improvement, Cross-functional Team..., Mentoring Of Staff, Service Delivery, SDLC, Business Process, Telephony, SharePoint, Change Management, Testing, Leadership, Management, Customer Experience, Business Process..., PMO, CRM, Call Centers

Education
Emory University   1992 — 1996
Bachelor of Science (B.S.), Biology

Adam Markowitz Adam Markowitz Phoenix, Arizona Area Details
Adam Markowitz's Contact Solutions Experience February 2011 - Present
Job Channel Sales Manager at Contact Solutions Inc.
Industry Information Technology and Services
Experience
Contact Solutions   February 2011 - Present
APM Sales Consulting   October 2009 - February 2011
PSS (Product Support Solutions)   May 2007 - June 2009
Voice Solution Innovators   January 2006 - May 2007
ASA Solutions  1998 - 2007
Mayo Clinic  August 1997 - November 1998
OptimalCare, Inc   August 1992 - July 1997
Ritchie & Associates  October 1987 - June 1992

Skills
IVR, CTI, VoIP, Telecommunications, Avaya, Contact Centers, Call Center, Solution Selling, CRM, Professional Services, Enterprise Software, Call Centers, Account Management, Unified Communications, Business Development, Integration, Telephony, Sales Process, Selling, Vendor Management, SaaS, Strategy, Customer Experience, Managed Services, Management, Channel Partners, Strategic Partnerships, Salesforce.com, Cloud Computing, Lead Generation, Process Improvement, Go-to-market Strategy, Direct Sales, Mobile Devices, Sales, Product Management, Outsourcing, Pre-sales, Business Alliances, Wireless, Start-ups, Sales Operations

Education
Arizona State University   1985 — 1987
MBA, Economics and General Business

Arizona State University   1983 — 1987
BS, Economics

University of Phoenix
Certification, Total Quality Management

Jennifer (Goodwill) Poppell Jennifer (Goodwill) Poppell Washington D.C. Metro Area Details
Jennifer (Goodwill) Poppell's Contact Solutions Experience 2015 - Present
Job Sr. Manager, Sales Operations at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   2015 - Present
Contact Solutions   2012 - 2015
Contact Solutions   2010 - 2012
Jupiterimages  2006 - 2009
Jupiterimages  2004 - 2006
Jupiterimages  2001 - 2004
Revonet, Inc.   2001 - 2001
SBI, Inc.   1998 - 2000

Skills
Call Center, Salesforce.com, Business Development, B2B, Account Management, Telecommunications, Lead Generation, Sales Operations, Marketing, Collaboration, Networking, Call Centers, Strategic Partnerships, Program Management, Solution Selling, SaaS, Customer Experience, Managed Services, Vendor Management, Professional Services, Analysis, Sales, Training, Product Development, Unified Communications, Direct Sales, Sales Process, IVR, Product Management, Enterprise Software, Channel Partners, Software Documentation, Cross-functional Team...

Education
James Madison University
BS, Mass Communications

Sowmya Bhatt Sowmya Bhatt Washington D.C. Metro Area Details
Sowmya Bhatt's Contact Solutions Experience July 2008 - Present
Job Principal Software developer at Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   July 2008 - Present
NeuStar  March 2008 - June 2008
Plateau Systems  April 2007 - December 2007
Fannie Mae  July 2006 - February 2007
Tata Consultancy Services  September 2001 - November 2005

Skills
SDLC, Weblogic, Integration, Software Project..., Requirements Analysis, IVR, Java Enterprise Edition, Software Development, Enterprise Software, SOA, Solution Architecture, Java, Unix, Enterprise Architecture

Education
Osmania University   1997 — 2001
BE, EEE

Jim Durr Jim Durr Indianapolis, Indiana Area Details
Jim Durr's Contact Solutions Experience April 2009 - Present
Job Senior Developer at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   April 2009 - Present
Powerway, Inc.   August 1988 - February 2009

Skills
Microsoft SQL Server, Software Development, Databases, SaaS, Web Application Design, SQL, Integration, Agile Methodologies, Cloud Computing, SDLC, XML, .NET, Software Project..., Requirements Analysis, IIS, Process Improvement

Education
Rose-Hulman Institute of Technology   1977 — 1981
Bachelor's degree, Computer Science

Holger Esser Holger Esser Dallas/Fort Worth Area Details
Holger Esser's Contact Solutions Experience July 2014 - June 2015
Job Senior UCCE Architect
Industry Computer Software
Experience
Speech-Soft Solutions   July 2015 - Present
Contact Solutions   July 2014 - June 2015
Cisco  December 2013 - July 2014
Cisco Systems  August 2011 - July 2014
Intervoice  September 1997 - July 2011

Skills
VoIP, ISDN, Cisco Call Manager, Cisco Certified, Integration, Networking, VXML, UCCE, Cost Down, C++, C#, JavaScript

Education
Berufskolleg für Gestaltung und Technik der Stadt Aachen   1988 — 1992
4 year degree, Telecommunication

Radoslav Paskalev Radoslav Paskalev Washington D.C. Metro Area Details
Radoslav Paskalev's Contact Solutions Experience September 2013 - Present
Job Senior Staff Accountant at Contact Solutions
Industry Marketing and Advertising
Experience
Contact Solutions   September 2013 - Present
comScore, Inc.   May 2011 - Present
Fishbowl Marketing  January 2007 - May 2011
Fishbowl Marketing  2007 - 2011

Skills
Great Plains Software, Account Reconciliation, Accounting, General Ledger, Invoicing, FRx, Sarbanes-Oxley Act, Forecasting, Revenue Recognition, Data Analysis, Financial Analysis, Financial Reporting, GAAP, Process Improvement, Mergers & Acquisitions, Analytics, Leadership, Salesforce.com, Budgets, Internal Controls, Analysis, US GAAP

Education
Penn State University   2002 — 2006
Bachelor of Science (B.S.), Accounting

Wade Ezell Wade Ezell Greater Atlanta Area Details
Wade Ezell's Contact Solutions Experience July 2013 - Present
Job Senior Developer at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   July 2013 - Present
Black Box Network Services  June 2000 - June 2012
NextiraOne (formerly Williams Communications Solutions)   2000 - 2006
NextiraOne (formerly Williams Communications)   2000 - 2004
Intergraph  1996 - 2000

Skills
IVR, CTI, ACD, Telecommunications, Telephony, Call Center, Contact Centers, Call Centers, Integration, Wireless, TCP/IP, T1, Managed Services, Cisco Technologies, Network Design, Switches, System Deployment, Unified Communications, VoIP

Education
Jacksonville State University   1992 — 1996
B.S., Computer Science

Rob Hornbuckle Rob Hornbuckle Greater Atlanta Area Details
Rob Hornbuckle's Contact Solutions Experience September 2015 - Present
Job VP Solution Selling
Industry Information Technology and Services
Experience
Contact Solutions   September 2015 - Present
NexxLinx  July 2005 - September 2015
NexxPhase   2009 - August 2015
GDS  February 1997 - July 2005
Computer Associates  July 1995 - February 1997
KPMG Peat Marwick  July 1990 - July 1995

Skills
Information Security..., Network Security, Vendor Management, E-commerce, Networking, Business Development, Project Management, Cloud Computing, Outsourcing, Management, Linux System..., Windows Server, Information Technology, Telecommunications, SaaS, Professional Services, CRM, Managed Services, Solution Selling, Strategic Planning

Education
Fordham University   1993 — 1995
BA, PS

Tarun Shroff Tarun Shroff Atlanta, Georgia Details
Tarun Shroff's Contact Solutions Experience September 2015 - Present
Job Sr. Technical Project Manager
Industry Computer Software
Experience
Contact Solutions   September 2015 - Present
NexxPhase   December 2009 - August 2015
NexxPhase   February 2001 - December 2009

Skills
Vendor Management, Business Analysis, SDLC, Call Centers, Business Intelligence, CRM, Team Leadership, Telecommunications, Product Management, Integration, SaaS, Enterprise Software, Professional Services, Process Improvement

Education
PMI   2007 — 2007
PMP, Project Management Professional

East Carolina University   1999 — 2000
MBA, MIS

Ryan Lucas Ryan Lucas Reston, Virginia Details
Ryan Lucas's Contact Solutions Experience April 2013 - Present
Job Operations Manager at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   April 2013 - Present
Contact Solutions   January 2011 - March 2013
Contact Solutions Inc.  January 2007 - January 2011
Convergys  July 2005 - December 2006
Convergys  September 2003 - July 2005
Digex  April 2001 - September 2003

Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management

Education
Strayer University (VA)

John Wimbrough John Wimbrough Reston, Virginia Details
John Wimbrough's Contact Solutions Experience March 2014 - Present
Job Director, Delivery Technical Services at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   March 2014 - Present
Contact Solutions   May 2012 - April 2014
Contact Solutions Inc.  December 2010 - May 2012
XO Communications  May 2009 - August 2010
Merlin International  December 2007 - July 2008
Evergreen Systems  January 1997 - February 2007
Global Management Systems, Inc.   October 1993 - January 1997
Rite Aid  December 1992 - October 1993

Skills
Project Management, Customer Experience, Continuous Improvement, Program Management, Process Improvement, Vendor Management, Integration, Telecommunications, Cross-functional Team..., Cloud Computing, Business Process..., Call Center, PMP, Change Management, Team Leadership, SaaS, Professional Services, Enterprise Software, Process Engineering, Team Building, Product Management, Business Development, Call Centers, Outsourcing, CRM, Business Intelligence

Education
Embry-Riddle Aeronautical University   1987 — 1989
MS

University of New Hampshire   1979 — 1982
BS/EE

Danielle Francois Danielle Francois Washington D.C. Metro Area Details
Danielle Francois's Contact Solutions Experience July 2012 - Present
Job Project Manager at Contact Solutions
Industry Information Technology and Services
Experience
Contact Solutions   July 2012 - Present
Contact Solutions   July 2011 - July 2012
NetVersant  2006 - 2010

Skills
Avaya, Call Center, Call Centers, Change Management, Cross-functional Team..., Cloud Computing, Customer Experience, IVR, Integration, Managed Services, Process Improvement, Program Management, Project Management, SaaS, Team Leadership, Telephony, Unified Communications, Visio, VoIP, Telecommunications

Education
Tulane University Law School
Doctor of Law (J.D.)

The George Washington University
Bachelor of Arts (B.A.)

Ed Neroda Ed Neroda Greater New York City Area Details
Ed Neroda's Contact Solutions Experience June 2015 - Present
Job Regional Sales Director at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions   June 2015 - Present
Corvisa  January 2015 - Present
Tadiran Telecom  June 2013 - December 2014
Mitel Corporation  June 2006 - May 2013
Avaya  2000 - 2004
Lucent Technologies  1995 - 2000

Skills
Unified Communications, VoIP, Telephony, Managed Services, Telecommunications, Solution Selling, Channel, SIP, Call Center, MPLS, IVR, IP, Government Contracts, eRate Process, Direct Sales, Call Centers, Sales Process, Virtualization, Hosted Services, Cloud Computing, Government Procurement, Channel Partners, Wireless, Avaya, Sales, Sales Management, Ethernet, WAN, Contact Centers, SaaS, Leadership, Professional Services, LAN-WAN, Data Center, Go-to-market Strategy, Strategic Partnerships, Mobile Devices, Selling, Networking, Cisco Technologies, Salesforce.com, Sales Engineering, Network Design, Broadband, SIP Trunking, Network Architecture, Pre-sales, Co-location, Enterprise Software, Solutions Marketing

Education
Iona College   1986 — 1989
MBA, BBA, Business Administration and Management

Daryl San Pedro Daryl San Pedro Washington D.C. Metro Area Details
Daryl San Pedro's Contact Solutions Experience May 2011 - April 2013
Job Accountant at Tribune Media
Industry Accounting
Experience
Tribune Media  May 2013 - Present
Contact Solutions   May 2011 - April 2013

Skills
Financial Reporting, Accounting, Auditing, Internal Controls, Accounts Payable, Financial Analysis, Financial Accounting, GAAP

Education
George Mason University   2005 — 2010
B.S., Accounting

George Mason University   2005 — 2010
B.S, Management

St. Andrew's University   2009 — 2009
Japanese Studies

Jake McDermott Jake McDermott Washington, District Of Columbia Details
Jake McDermott's Contact Solutions Experience September 2013 - July 2015
Job Corporate Counsel at TIBCO Software Inc.
Industry Telecommunications
Experience
TIBCO Software Inc.  July 2015 - Present
Contact Solutions   September 2013 - July 2015

Skills
Contract Negotiation, Process Improvement, Program Management, Telecommunications, Vendor Management, Customer Service, Corporate Law, Vendor Contracts

Education
The Catholic University of America, Columbus School of Law   2010 — 2013
Doctor of Law (JD)

Georgetown University   2008 — 2010
Master's degree

University of Miami   2004 — 2008
Bachelor's degree

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