Contact Solutions
Industry: Company
DescriptionFounded: 2002 Parent organization: Verint Systems Subsidiary: Nexxphase, Inc.
Contact Solutions List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Contact Solutions. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Contact Solutions Salaries. You can even request information on how much does Contact Solutions pay if you want to. Learn about salaries, pros and cons of working for Contact Solutions directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
100 Contact Solutions employees in database. Find out everything there's to know about Contact Solutions employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Contact Solutions Employees
BI WORLDWIDE March 2013 - Present
Independent contract recruiting March 2002 - Present
Contact Solutions February 2011 - February 2013
INgage Networks September 2009 - February 2011
SelectMinds (now part of Oracle) September 2008 - September 2009
Mzinga (formerly known as Shared Insights) September 2004 - September 2008
Randstad October 2002 - August 2004
DCI (Currently, Mzinga) January 2000 - January 2002
Randstad October 1995 - December 1999
Skills
Direct Marketing, New Business Development, Social Media, Human Resources, Marketing, Sales, Business Development, Strategy, Account Management, SaaS, Enterprise Software, Leadership, Team Building, Salesforce.com, Direct Sales, Strategic Partnerships, Sales Process, Management, Lead Generation, Outsourcing, Training, CRM, Sales Management, Sales Operations, Start-ups, Recruiting, Selling, Program Management, Business Intelligence, Business Strategy, Mobile Devices, Customer Retention, Process Improvement, Social Networking, Consulting, Cold Calling
Education
New England College 1987 — 1991
BA, International Administration
Milford AREA Senior High School
Southern New Hampshire University
MBA, Business Administration - In progress
St. Claire's College, Oxford
Contact Solutions March 2012 - Present
a LA Creative Communications August 2010 - Present
Philips September 2011 - March 2012
Howrey LLP 2010 - August 2011
3M Health Information Systems 2004 - 2010
SoftMed Systems 2004 - 2006
Skills
Graphics, Multimedia, Advertising, Brand Development, Marketing Strategy, Marketing Communications, Social Media Marketing, Strategic Planning, Cross-functional Team..., Social Media, Digital Marketing, Strategic Communications, Event Marketing, Adobe Acrobat, Budgeting, Public Speaking, Online Advertising, Corporate Branding, Creative Direction, Adobe Creative Suite, Integrated Marketing, Brand Management, Marketing, Newsletters, Internal Communications, Event Planning, Digital Media, Brochures, Strategy, Marketing Management, Budgets, Email Marketing, Business Strategy, Online Marketing, General Awesomeness
Education
University of Maryland Baltimore County 1994 — 1996
US Army December 2005 - Present
Contact Solutions January 2011 - July 2014
303rd Tactical PsyOp Company March 2013 - December 2013
Contact Solutions Inc. July 2010 - January 2011
303rd Tactical PsyOp Company January 2008 - November 2008
Skills
IVR, Integration, Call Centers, Customer Service, Telecommunications, Managed Services, Customer Experience, Unified Communications, Team Building, Microsoft Office, Program Management, Project Management, Psychological Operations, Troubleshooting, Process Improvement, Account Management, Security Clearance, National Security, Military Experience, Product Management, Military, Operational Planning, Military Operations, Army, Team Leadership, Leadership, Training, DoD, Government, Strategic Planning, Analysis, Security, Cross-functional Team..., Management, Emergency Medical, EMT, Emergency Management
Education
Northern Virginia Community College 2014 — 2016
Associate's Degree, Emergency Medical Technology/Technician (EMT Paramedic)
West Virginia University 2004 — 2009
Criminology
Guru Alliance/Custom Software Development July 2010 - Present
The "Bella Vita" Bldg - Little Italy, Omaha October 2004 - Present
DocuLynx, Inc. April 2009 - March 2010
Global NetWatch, Inc. May 2004 - March 2009
Contact Solutions 2001 - April 2004
Paradigm Solutions 1999 - 2001
Quanah 1 Technologies 1998 - 1999
First Data Resources (FDR/FDC) 1979 - 1997
Indian Youth Center and Boys Town 1972 - 1978
Skills
Strategic Planning, Product Development, Team Building, Negotiation, Program Management, Relationship Management, Client Development, Business Process..., Business Development, E-commerce, Leadership, Project Management, Strategy, Product Management, Process Improvement, Business Analysis, Contract Negotiation, Team Leadership, Mergers & Acquisitions, Marketing, Electronic Payments, Payment Card Processing, Strategic Partnerships, Sales, Vendor Management, SaaS, New Business Development, Management, Integration, CRM, Executive Management, Solution Selling, Account Management, Consulting, Business Intelligence, Start-ups, Payments, Banking, Salesforce.com, Credit Cards, Sales Management, Direct Marketing, Mobile Payments, Lead Generation, Insurance, Sales Process, Outsourcing, Selling, Professional Services, P&L Management
Education
Bellevue University
Bachelor of Science Degree, Business/HR Management
University of Nebraska at Omaha
Criminology
Caring Hands Animal Hospital December 2014 - Present
Inova Loudoun Hospital June 2014 - December 2014
Bedford County Fire &Rescue December 2013 - May 2014
Inova Health System July 2013 - July 2013
Under Armour November 2012 - January 2013
Contact Solutions June 2012 - August 2012
Liberty University Office of Student Leadership August 2011 - May 2012
Red Tie Music August 2011 - December 2011
Cornerstone Chapel May 2011 - September 2011
Skills
Social Media, Leadership, Research, Teamwork, Organizational &..., Administrative skills, EMT, First Aid, CPR & AED Certified
Education
Liberty University 2010 — 2014
Bachelor of Science (B.S.), Biochemistry and Molecular Biology
Loudoun County High School 2006 — 2010
Advanced Diploma
Virginia Hospital Center January 2015 - Present
GlobalLogic September 2013 - January 2015
Contact Solutions June 2012 - September 2013
Contact Solutions Inc. October 2011 - June 2012
Williams & Connolly LLP January 2010 - July 2011
Robertson Immigration Law Firm December 2007 - January 2010
Skills
Salesforce.com, Microsoft Office, Lead Generation, Project Management, Account Management, Outlook, Customer Experience, Program Management, Microsoft Excel, Marketing, Team Leadership, Customer Service, Marketing Strategy, Management, Leadership, Business Development, Marketing Communications, CRM, Team Building, Sales, Strategic Planning
Education
North Carolina State University 2004 — 2007
Chemical Information Services November 2013 - Present
Vertical Nerve July 2010 - Present
Vertical Nerve July 2010 - November 2013
Contact Solutions March 2009 - July 2010
Convergys November 2004 - September 2008
Nuance Communications November 1999 - October 2004
Aspect Software October 1995 - November 1999
Skills
Customer Relations, Lead Generation, SaaS, Sales Management, Product Marketing, Executive Reporting, Public Speaking, Partner Marketing, Increasing Revenue, Messaging, SEO, SEM, PPC, Online Marketing, Product Management, Email Marketing, New Business Development, Marketing Strategy, Consultative Selling, Solution Selling, B2B, Account Management, Direct Sales, Affiliate Marketing, Web Analytics, Cloud Computing, Coaching, Marketing Management, Direct Marketing, Team Building, Social Media Marketing, E-commerce, Google Adwords, Google Analytics, Demand Generation, Strategic Planning, Sales Process, Channel Marketing, Sales Enablement, Online Advertising, Enterprise Software, Web Design, Channel Partners, Sales Operations, Multi-channel Marketing, Mobile Devices, Marketing, Analytics, Customer Service, Management
Education
Baylor University - Hankamer School of Business 2009 — 2011
MBA, Executive MBA
Force 3 July 2015 - Present
Contact Solutions February 2014 - July 2015
Contact Solutions February 2013 - February 2014
Contact Solutions Inc. December 2010 - February 2013
Contact Solutions Inc. June 2009 - December 2010
Skills
IVR, Call Center, Contact Centers, Telephony, Customer Experience, Telecommunications, Call Centers, SaaS, Vendor Management, Process Improvement, Project Management, Unified Communications, Managed Services, Integration, Salesforce.com, VoIP, Professional Services, Sales Operations, Cloud Computing, Enterprise Software, Mobile Devices, Wireless, CRM
Education
James Madison University 2004 — 2008
Finance BBA
Contact Solutions January 2015 - Present
Contact Solutions August 2013 - Present
Blue Highway, Inc. July 2011 - February 2013
Blue Highway a Welch Allyn Company January 2008 - July 2011
Welch Allyn March 2002 - March 2008
Welch Allyn May 1994 - January 2002
Education
Syracuse University 2001 — 2011
Graduate Certificate, Advanced Course in Engineering
State University of New York Institute of Technology at Utica/Rome 1993 — 1995
Bachelor of Science, Engineering
Contact Solutions October 2014 - Present
Smith College May 2012 - October 2014
Smith College November 2001 - April 2012
Skills
iOS development, Objective-C, Git, Software Development, Software Engineering, Programming, Web Development, Agile Methodologies, JSON, OS X, CSS, PHP, MySQL, HTML, HTML 5, Web Applications, JavaScript, jQuery, XML, SQL, XHTML, Databases, Java, Photoshop, Adobe Creative Suite, Web Design, Apache, Python, User Interface Design, WordPress, Perl, AJAX, User Experience, Ruby on Rails, Shell Scripting, Mac, Web Analytics, Unix, CMS, Information Architecture, LAMP, Database Design, PostgreSQL, REST, C++, Drupal, Ruby
Education
University of Massachusetts, Amherst
Computer Science and Software Development, Computer Science
Catalyst UX Strategy, Design & Development April 1994 - Present
SafetyChain Software January 2014 - May 2014
Accelerate Diagnostics November 2013 - March 2014
eFront September 2013 - February 2014
Roche September 2013 - January 2014
Contact Solutions July 2012 - December 2013
Health Market Science August 2013 - November 2013
Promisec July 2013 - November 2013
Thomson Reuters July 2013 - November 2013
Wingspan Technology August 2012 - October 2013
Skills
User Experience, Mobile Software, Human Factors, Strategy, Financial Services, HTML 5, RIA, SaaS, Cloud Computing, Agile Methodologies, Enterprise Software, Product Management, Start-ups, Mobile Devices, Product Development, Software Development, Enterprise Architecture, Architecture, User Interface Design, Business Analysis, Salesforce.com, E-commerce, Information Architecture, Mobile Applications, User Interface, Strategic Partnerships, Databases, Web Applications, Requirements Analysis, Software Design, Analytics, Web Analytics, Professional Services, Go-to-market Strategy, Management, Security, Business Intelligence, Leadership, Oracle
Education
Santa Clara University - Leavey School of Business 1982 — 1986
MBA, Business
University of Colorado Boulder 1975 — 1980
BS E.E., Electrical Engineering
Wheat Ridge HIgh School 1970 — 1980
Managing Corporate Solutions January 2011 - Present
Contact Solutions January 2011 - June 2011
Skills
Real Estate, Real Estate Transactions, Short Sales, Investors, Foreclosures, Real Estate Financing, Property, Sellers, Investments, Disposition
Education
Los Angeles Trade Tech 2004 — 2006
AA, Mortgage Finance
California State University-Northridge 1997 — 2001
BA, Spanish Language, Culture, Translation
Los Angeles Valley College 1989 — 1992
AA, Business/Real Estate
ACI Worldwide September 2014 - Present
ACI Worldwide May 2012 - September 2014
Contact Solutions May 2011 - June 2012
Worldwide ERC October 2009 - June 2010
Boys and Girls Clubs of America January 2008 - May 2008
Skills
Social Media, Microsoft Office, Customer Service, Public Speaking, Social Media Marketing, Training Facilitation, Team Leadership, Business Development, Writing, Articulate Engage, Teamwork, Continuous Improvement, Business Analysis, Cross-functional Team..., Training, Analysis, PowerPoint, Business Strategy, Program Management, Vendor Management, Management
Education
James Madison University 2005 — 2009
B.A., Communication Studies
James Madison University 2005 — 2009
Bachelor of Arts (B.A.), Communication Studies
Natural Greatness Coaching, LLC. September 2013 - Present
Talent Curve Inc. July 2012 - May 2013
Contact Solutions September 2011 - June 2012
Fairfax County Government July 2008 - May 2011
Skills
Strategic Planning, Human Resources, Customer Service, Program Management, Team Leadership, Change Management, Microsoft Office, Project Management, Team Building, Analysis, Microsoft Excel, Telecommunications, PowerPoint, Software Documentation, Microsoft Word, Data Analysis, Coaching, Leadership
Education
George Mason University 2006 — 2010
Bachelor of Science, Psychology
Contact Solutions March 2014 - Present
Contact Solutions January 2012 - March 2014
Independent Consultant 2007 - 2010
SER Solutions 2005 - 2007
Wireless Matrix 2000 - 2005
Orbcomm 1998 - 2000
ARINC 1994 - 1998
Martin Marietta 1991 - 1994
Skills
Product Management, Strategy, Product Marketing, Cross-functional Team..., Mobile Devices, Enterprise Software, Marketing Strategy, Program Management, Start-ups, Strategic Planning, SaaS, Project Management, B2B, Strategic Partnerships, IVR, Customer Service, Wireless, Go-to-market Strategy, Demand Generation, B2B Marketing, Vertical Marketing, Solution Selling, Channel Partners, Customer Experience, Team Leadership, Leadership, Management, Professional Services, Business Development, Industry Analyst..., Lead Generation, Market Research, Partner Management, Payment Systems, Telecommunications, Executive Management, Salesforce.com, P&L Management, Cloud Computing, Competitive Analysis, New Product Management, Mobile, Partnership Development, Financial Analysis, Marketing Management, Marketing, Analyst Relations, M2M, Competitive Intelligence, Sales Process
Education
Florida International University 1988 — 1990
MBA, Business
University of Michigan 1982 — 1985
BS, EE
Contact Solutions 2015 - Present
NexxPhase March 2012 - August 2015
Nexxlinx November 2011 - March 2012
Nexxlinx November 2010 - November 2011
Nexxlinx October 2009 - November 2010
Skills
Customer Experience, Workforce Management, Call Center, Customer Satisfaction, Process Improvement, BPO, Contact Centers, Telemarketing, Telecommunications, Team Leadership, CRM, Coaching, Training, Avaya, Management, Team Building, Customer Retention, Business Development, Vendor Management, Sales Management, Service Delivery, Technical Support, Software Documentation, Outsourcing, Quality Assurance, Cross-functional Team..., Leadership, Negotiation, Change Management, Operations Management, Project Management, Unified Communications, SIP, Strategic Planning, Managed Services, Account Management, Business Analysis, Project Planning, Switches, Team Management, Troubleshooting, Employee Relations, Sales, Integration, Customer Service, Program Management, VoIP, Performance Management, Salesforce.com, Telephony
Education
Framingham State College 2001 — 2003
Computer Science
Ashland High School
High School Diploma
Federal Energy Regulatory Commission February 2013 - Present
Contact Solutions April 2011 - January 2013
Contact Solutions April 2009 - March 2011
Contact Solutions April 2007 - March 2009
Bearing Point, Inc. October 2006 - April 2007
PriceWaterHouseCoopers, LLP September 2005 - October 2006
Larry Neff, CPA March 2004 - September 2005
Skills
QuickBooks, NetSuite, Microsoft Excel, Financial Accounting, Financial Reporting, Accounting, Financial Analysis, GAAP, Tax, Auditing, Internal Controls, CPA, General Ledger, Process Improvement, Accounts Payable, SEC filings, Payroll, Management
Education
George Mason University 2001 — 2005
B.S., Accounting
Aurionpro Solutions August 2014 - Present
Mobile Money Matters December 2011 - Present
Contact Solutions September 2013 - September 2014
aKos Technology Corporation March 2006 - December 2011
Top Financial Institution with over $200B in assets February 2009 - March 2010
VoiceCue Technologies, Inc. June 1998 - March 2006
Skills
Mobile Devices, Product Management, Mobile Payments, Mobile Technology, Strategy, Business Development, Wireless, Entrepreneurship, Management, Mobile Banking, Electronic Payments, Mobile Commerce, Start-ups, Payment Systems, Debit Cards, Strategic Planning, Sales, Executive Management, Product Development, Cross-functional Team..., Sales Management, Payments, Loyalty Programs, New Business Development, Business Strategy, Product Marketing, Strategy Development, Money Transfer, Remittances, Mobile, Prepaid Cards, NFC, Market Research, Marketing Strategy, Business Planning, IVR, SaaS, Contact Automation, Continuous Improvement, Managed Services, Customer Experience, Customer Service, Mobility Strategy, Cloud Computing, Unified Communications, Solution Selling, Contact Centre...
Education
Northwestern University 1991 — 1996
Bachelors, Violin Performance and Pedagogy, Biology
Fairfax County Public Schools March 2015 - Present
ENT & Allergy Specialists of Virginia April 2012 - Present
Penguin Pediatrics November 2011 - April 2012
Contact Solutions July 2010 - September 2011
Loudoun County Public Schools September 2009 - June 2010
Skills
Illustrator, InDesign, Photoshop, Graphic Design, Illustration, Corel Painter, Image Manipulation, Concept Design, Figure Drawing, Digital Illustration, Storyboarding, Digital Painting, Graphics, Adobe Creative Suite, Comics, Character Animation, Mac, Art, Painting, Brochures, Outlook, Adobe Acrobat, Visual Arts, Drawing, After Effects
Education
Academy of Art University 2008 — 2010
AA, Graphic Illustration
Stay at Home Mom January 2015 - Present
iWireless February 2014 - January 2015
iWireless September 2013 - February 2014
Contact Solutions January 2013 - August 2013
Contact Solutions April 2010 - December 2012
Contact Solutions April 2008 - March 2010
Contact Solutions April 2007 - March 2008
Northrop Grumman Corporation March 2005 - March 2007
Northrop Grumman Corporation January 2004 - February 2005
Skills
Analysis, Process Improvement, Financial Reporting, Cross-functional Team..., Business Process, Financial Analysis, Forecasting, Management, Leadership, Project Management, Finance, Strategic Planning, Strategic Financial..., Integration, Financial Modeling, Data Analysis, Program Management, Executive Reporting, Training, Team Leadership, Call Centers, Salesforce.com, Analytics, Vendor Management, NetSuite, Salesforce Administrator, ERP, Business Process..., Strategy, Executive Management, Change Management, Nonprofits, Project Planning, Team Building, Access, Operational Analysis, Business Analysis, Budgets, Auditing, Philanthropy, Telecommunications, Wireless
Education
University of Phoenix 2005 — 2006
Master of Business Administration (MBA), Business Administration, 3.76
University of Baltimore 2001 — 2003
Bachelor of Science (BS), Business Administration, 3.95
Catonsville Community College 1998 — 2001
Associate of Science (AS), Business Administration, 3.94
Contact Solutions August 2014 - Present
Interact Multimedia Corp., dba Interact Medical July 1996 - July 2014
Oakwood International Inc. July 1992 - March 2003
AlliedSignal (now Honeywell) October 1989 - July 1992
ElectroVoice July 1987 - October 1989
Skills
Objective-C, iOS development, Mobile Applications, Java, Android Development, JavaScript, Strategy, Analysis, Mobile Devices, jQuery, Swift, XMPP, Android Studio, Gradle, Jenkins CI, APNS Push Notifications, JSON, CSS, MySQL, Git, PHP, AJAX, HTML 5, CSS3, Google Analytics, PhoneGap, ASP, CMS, Perl, OOP, Microsoft SQL Server, HTML5, Multi-language, Responsive Design, Parse SDK, Microsoft Azure, Database Design, XML, Web Development, User Interface, Laravel, Online Advertising, Unix Shell Scripting, Xcode, Design Patterns, E-Learning, Medical Devices, SASS, MAMP, Marketing
Education
University of Notre Dame 2001 — 2003
Executive MBA, Magna Cum Laude
Trine University 1982 — 1987
BSEE, Engineering
Contact Solutions April 2012 - Present
Bustech Consulting Group LLC September 2009 - August 2010
Consulting Group LLC January 2009 - September 2009
The Friendly Group October 2006 - November 2008
Group Home LLC October 2006 - November 2008
Associates LLC February 2005 - August 2006
Associates LLC February 2005 - August 2006
Skills
Proficient with MS..., QuickBooks, MS..., pro sires, Tax Slayer..., QuickBooks, Accounts Receivable, General Ledger, Invoicing, Accounting, Bookkeeping
Education
STRAYER UNIVERSITY 2003 — 2007
Degree: BS, Accounting
Strayer University 2003 — 2007
Bachelor, Accounting
Strayer University 2003 — 2007
Degree: BS, Accounting
College of Business Studies, Sierra Leone 1995 — 1999
BS, Accounting, Accounting
College of Business Studies, Sierra Leone 1995 — 1999
Associates, Accouting
Contact Solutions January 2014 - Present
GINIA April 2013 - January 2014
UNICOM Government, formerly GTSI July 2012 - March 2013
Worldgate, llc June 2011 - June 2012
GTSI December 2010 - August 2011
Skills
Customer Service, Excel, Research, HTML, Data entry, SEO, Microsoft Office, Integration, Database Management, PC maintenance, Microsoft Excel, Systems Administration, Active Directory, SharePoint, Dell KACE, Windows Deployment..., Information Technology, System Administration, Operating Systems, Troubleshooting, Computer Maintenance, Software Documentation
Education
Northern Virginia Community College
Applied Associates of Sciences (A.A.S.), Information Systems Technology
JPMorgan Chase July 2006 - Present
Wheels September 2005 - July 2007
BankOne/JP Morgan Chase April 2003 - July 2006
Contact Solutions October 2005 - November 2005
Aetna September 2002 - January 2003
Household International August 2002 - October 2002
Intervoice, Inc July 1998 - June 2002
Champro Sports August 1992 - June 1998
Skills
Integration, Software Development, Testing, Microsoft SQL Server, Software Documentation, Oracle, Software Project..., IVR, Enterprise Architecture, Visio, Quality Assurance, Enterprise Software, Analysis, Test Automation, Test Planning, Software Design, Project Planning, Systems Analysis, CTI, Telephony, Genesys, Manual Testing, HP Quality Center, ALM
Education
Rigas Tehniska Universitate 1982 — 1986
Unify July 2014 - Present
Contact Solutions August 2012 - June 2014
Siemens Enterprise Communications February 2011 - June 2012
Bring Fortitude LLC January 2009 - February 2011
Aspect Software October 1999 - June 2008
Spescom 1995 - 1999
Saab Grintek 1989 - 1995
South African Police Services - Telecomms Division 1978 - 1989
Skills
Sales, Leadership, Business Acumen, Change Management, Partnerships, Solution Selling, SaaS, Marketing, Managed Services, Customer Experience, IVR, Telecommunications, Mobility Strategy, Continuous Improvement, VoIP, Account Management, Automation, Business Development, CRM, Call Centers, Channel Partners, Collaboration, Contact Centers, Cross-functional Team..., Customer Service, Direct Sales, Enterprise Software, Go-to-market Strategy, Management, Mobile Applications, New Business Development, Performance Management, Product Management, Professional Services, Sales Management, Sales Operations, Salesforce.com, Selling, Start-ups, Strategic Partnerships, Strategy, Telephony, Unified Communications, Wireless
Education
Technical College 1980 — 1983
Tech Dip
Damelin
Dip Business Management
Rockwell Leadership and Business Management School
Contact Solutions June 2011 - Present
Skills
SaaS, Telecommunications, IVR, Call Center, Marketing Strategy, Business Development, Contact Centers, VoIP, Product Marketing, Strategy, Avaya, Customer Experience, Direct Sales, Professional Services, Marketing Communications, Business Strategy, Strategic Partnerships, Solution Selling, Business Process, CRM, Product Management, Vendor Management, Marketing, Channel, Sales, Lead Generation, Salesforce.com, Cross-functional Team..., Team Leadership, Networking, Wireless, Integration, B2B, Process Improvement, Unified Communications, Mobile Devices, Pre-sales, Managed Services, Cloud Computing, Channel Partners, SIP, Sales Operations, Sales Management, Account Management, Competitive Analysis, Leadership, Start-ups, New Business Development, CTI, Inbound Marketing
Education
Massachusetts Institute of Technology 1982 — 1986
SB
Contact Solutions November 2013 - Present
comScore, Inc. June 2013 - August 2013
U.S. Geological Survey (USGS) 2011 - 2011
Skills
Logo Design, Typography, Posters, InDesign, Layout, Customer Service, Packaging, Graphic Design, Branding & Identity, Illustration, Brochures
Education
Flagler College 2009 — 2012
Bachelor's degree, Graphic Design
Accenture August 2013 - Present
Signature Consultants October 2012 - August 2013
Contact Solutions February 2011 - September 2012
Qwest Communications November 2007 - July 2010
Embarq May 2005 - November 2007
Sprint November 1998 - May 2005
Western Auto Parts November 1996 - November 1998
Skills
Project Management, Team Leadership, Troubleshooting, Leadership, Customer Service, Negotiation, Training, Workshop Facilitation, Event Planning, Vendor Management, Program Management, Telecommunications, Call Center, Process Improvement, PMP, Call Centers, Requirements Analysis, Cross-functional Team..., Software Documentation
Education
The George Washington University 2000 — 2002
Master's Certificate, Project Management
DeVry 1993 — 1996
BS, Telecommunications Management
Contact Solutions September 2012 - May 2013
n-Link Corporation December 1998 - March 2012
Executive Jet Aviation, Columbus, Ohio January 1998 - December 1998
McQueens, LTD, Edinburgh, Scotland February 1997 - June 1997
Skills
Requirements Analysis, Software Development, Java, SDLC, Scrum, Integration, Software Project..., Microsoft SQL Server, Web Services, Databases, Oracle, Visual Basic, Software Design, Visual Studio, UML
Education
Heriot-Watt University 1986 — 1990
Honors Degree, Physics
The Open University 1984 — 1985
Science
University of St. Andrews 1979 — 1980
Physiological Psychology
Mount Holyoke College 1977 — 1980
Psychobiology
Bottomline Technologies October 2014 - Present
Fonixland Studios August 2010 - Present
Contact Solutions February 2013 - September 2014
Smith College January 2000 - February 2013
Rockfish Interactive September 2012 - December 2012
Hitpoint Studios October 2010 - March 2011
University of Massachusetts, Amherst November 1998 - December 1999
State Farm Insurance June 1997 - July 1998
Skills
iOS development, iPhone, iPad, iPhone development, Objective-C, Cocoa, jQuery, MySQL, PHP, JavaScript, JSON, AJAX, Git, Subversion, User Interface Design, Android, SQLite, Java, Xcode, CSS, XML, Web Development, Mobile Applications, HTML, XHTML, Mac OS X, Apache, Perl, Linux, HTML 5, OS X, C++, Eclipse, Programming, Databases, Web Services, Ruby, Oracle, Ruby on Rails, Web Applications, REST, OOP, Shell Scripting, iOS, Software Development, User Interface, Agile Methodologies, Web Design, Mobile Devices, Drupal
Education
Illinois State University 1994 — 1997
MA, Technical Writing
Wittenberg University 1989 — 1993
BA, English, with a minor in Writing
Cincinnati Country Day School 1985 — 1989
College/University Preparatory and Advanced High School/Secondary Diploma Program
Contact Solutions January 2013 - Present
Contact Solutions October 2011 - January 2013
Booz Allen Hamilton August 2008 - October 2011
National Park Service June 2007 - August 2007
Quiznos October 2001 - August 2006
Quiznos November 2003 - January 2005
CAPOTEK, LLC March 2003 - November 2003
Quiznos November 2001 - March 2003
Skills
Management, Project Planning, Time Management, Business Planning, Databases, Business Analysis, Project Management, Data Analysis, Business Process, Strategic Planning, Start-ups, Cross-functional Team..., Program Management, Process Improvement, Customer Experience, Vendor Management, Strategy, Sales, Pricing, Cross-team Collaboration
Education
Georgetown 2006 — 2008
MBA
Georgetown University - The McDonough School of Business 2006 — 2008
MBA
Colorado State University 1997 — 2001
Bachelor of Science, Business Administration
Hulafrog, Inc. April 2014 - December 2014
Contact Solutions February 2011 - April 2014
Moire Marketing Partners February 2012 - May 2013
Thinkdesign and Communications Inc. February 2011 - May 2013
Elsevier June 2010 - February 2011
Collexis Holdings, Inc. 2007 - July 2010
PreEmptive Solutions May 2007 - December 2008
Healthy Directions October 2006 - July 2007
Convera February 2003 - June 2006
Artesia Technologies November 1996 - January 2003
Skills
Event Management, Public Relations, Promotions, Trade Shows, Marketing Communications, Lead Generation, Corporate Events, Coordinating Events, Event Planning, Meeting Planning, Online Advertising, Online Marketing, Advertising, Email Marketing, Marketing, Newsletters, Social Networking, Leadership, Relationship Marketing, Management, Graphic Design, Copywriting, SEM, Strategy, Sponsorship, Integrated Marketing, Blogging, Budgets, Sales Operations, Social Media Marketing, Sales, Product Marketing, Marketing Management, Digital Marketing, Marketing Strategy, Corporate Communications, B2B Marketing, Social Media, Strategic Partnerships, Salesforce.com, Demand Generation, B2B, Strategic Communications, Brand Development, Digital Media, Digital Strategy, Account Management, Multi-channel Marketing, CRM, Direct Marketing
Education
University of Maryland College Park 1988 — 1992
Bacherlor of Arts
Damascus High
Damascus High
Contact Solutions January 2014 - Present
Contact Solutions April 2012 - January 2014
Contact Solutions April 2011 - April 2012
IBM Global Business Services July 2008 - April 2011
Quantica June 2007 - July 2007
Skills
Process Improvement, Team Leadership, Program Management, Business Analysis, Strategic Planning, Project Management, Business Strategy, Leadership, Business Process..., Risk Management, Cross-functional Team..., Team Building, Software Project..., Management, Integrity, Strategy, Training, Employee Loyalty, Vendor Management, Analysis, Integration, Management Consulting, Account Management, Microsoft Excel, Change Management, PMP, Software Development, Telecommunications, CRM, SaaS, Business Process, Visio, Business Development, Business Intelligence, Requirements Analysis, Entrepreneurship, MS Project, Professional Services, Enterprise Software, SDLC, Customer Self Service
Education
The Citadel 2004 — 2008
BS, Accounting, 3.8
Contact Solutions November 2012 - May 2013
Integrated Software Solutions, Inc. October 2010 - November 2012
SIGMA March 2008 - September 2010
Board of Registered Polysomnographic Technologists (BRPT), AMG, Inc. July 2007 - March 2008
Skills
Vendor Management, Telecommunications, IVR, Lead Generation, Call Centers, Management, SaaS, Customer Experience, Project Management, CRM, Professional Services, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Salesforce.com
Education
Shepherd University 2003 — 2007
Bachelor of Science (B.S.), Mass Communication
Contact Solutions December 2010 - Present
Vysym Corporation August 2003 - December 2010
Maxxar February 2002 - May 2003
Cincom Systems February 1999 - February 2002
TruePoint, Inc. 1998 - 1999
Versatility Inc. 1995 - 1998
Oncor Communications 1989 - 1995
Skills
Sales Engineering, Pre-sales, Solution Selling, IVR, Telecommunications, Sales Operations, Call Centers, Professional Services, SaaS, VoIP, Sales, Project Management, Management, Direct Sales, Enterprise Software, Product Marketing, Sales Management, Call Center, Sales Process, Selling, Managed Services, Integration, Customer Experience, Program Management, Outsourcing, Contact Centers, Unified Communications, Product Design, Non-profit Volunteering
Education
University of Maryland University College 1987 — 1990
Information Technology Management
Rochester Institute of Technology 1980 — 1985
BS, Computational Mathematics
Chittenango High School 1976 — 1980
Mathematics, Science
Bell County Cooperative for Exceptional Children June 2015 - Present
Bell County Cooperative for Exceptional Children August 2014 - June 2015
Baylor University August 2012 - July 2014
Contact Solutions November 2011 - July 2012
Klagholz and Associates, LLC June 2011 - September 2011
George Mason University January 2010 - December 2010
Leukemia and Lymphoma Society June 2010 - August 2010
Lombardi's Market June 2009 - August 2009
Charter Land Title Agency June 2005 - August 2008
Skills
Microsoft Office, Public Speaking, Data Analysis, Microsoft Excel, Microsoft Word, Event Planning, Human Resources, Program Evaluation, Research, Time Management, Community Outreach, Onboarding, Program Management, Team Leadership, Social Media, Psychology, Customer Service, SPSS, PowerPoint
Education
Baylor University 2012 — 2015
School Psychology Ed.S, School Psychology, 3.83
George Mason University 2007 — 2011
B.A., Psychology with a Minor in Business
Span the Chasm January 2005 - Present
ASLAN Training and Development September 2009 - Present
Contact Solutions May 2013 - February 2015
BMC Software April 2012 - May 2013
BMC Software October 2010 - April 2012
BMC Software April 2009 - September 2010
BMC Software August 2008 - April 2009
BMC Software September 2007 - July 2008
Visual Networks Inc. April 1995 - December 2004
Network General January 1992 - March 1995
Skills
Sales Process, Sales Management..., Sales Process Management, Sales Training, Sales Consulting, Sales Leadership..., Business Process..., Cloud Computing, Enterprise Software, SaaS, Strategy, Direct Sales, Start-ups, Sales Management, Strategic Partnerships, Selling, Sales Enablement, Management, Sales, Leadership, Data Center, Salesforce.com, Managed Services, Solution Selling, Collaboration, Software Sales, Technology Solutions, Business Alliances, Channel Partners, Business Intelligence, B2B, B2C, B2B2C, Sales Operations, Automation, Continuous Improvement, Customer Satisfaction, Data Analytics, Partner Management, National Sales Training, Sales Process..., Technical Sales..., Consultative Sales..., Sales Process..., Sales Rep Training, Process Management, Salesforce Training, Channel Sales, Consultative Sales..., Indirect Sales Channels
Education
Geneva College 1982 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering
Tata Communications April 2015 - Present
OneVoice Communications June 2013 - April 2015
Contact Solutions March 2012 - June 2013
Keller Williams Realty Leesburg March 2008 - April 2012
UUNET/WorldCom/MCI 1999 - 2003
Skills
Vendor Management, Team Leadership, Strategic Planning, Sales, Customer Service, Cross-functional Team..., Customer Experience, Management, Process Improvement, PMP, Data Center, IVR, Telephony, Strategic Partnerships, Project Management, Software Project..., Requirements Analysis, CRM, Telecommunications, Call Centers, Project Planning, Professional Services, Integration
Education
Strayer University (VA) 2005 — 2010
BA, Minor in Marketing, Business
Strayer University (VA)
Masters, MBA with concentration in Project Managment
Gyst July 2014 - Present
Contact Solutions May 2012 - May 2014
Speaker and Moderator May 2008 - April 2013
Software Technology Partners May 2001 - April 2012
Next Generation Information, Inc. May 1991 - April 2001
AT&T Bell Labs January 1984 - April 1990
Skills
Human-computer..., Idea Creation, Software Engineering, Customer Experience, IVR, Voice User Interface..., C++, Visual C#, Mobile Devices, Human Computer..., Integration, Cloud Computing, VoIP, Telecommunications, Software Development, SaaS, Usability Testing, Vendor Management, Call Centers, Requirements Analysis, Business Development, Architecture, Program Management, Enterprise Software, Data Center, Unified Communications, Product Management, Go-to-market Strategy, Telephony, Solution Architecture, SIP, Behavioral Analytics, Business Intelligence, Big Data, Innovation, Electrical Engineering, Intellectual Property, Product Design, Enterprise Architecture, Entrepreneurship, Strategic Partnerships, IT Strategy, Mobile Technology, Managed Services, Mobile Applications, Personalized IVR, Mobile customer..., Customer experience (CX), Multichannel customer..., Business analytics
Education
The Polytechnic Institute of New York University
Master's degree, Computer Science
Polytechnic Institute of New York University
Masters Degree, Computer Science
Dublin Institute of Technology
Electrical Engineering, Electronics
LIDS Sports Group August 2015 - Present
Fusion Alliance August 2015 - Present
Williams Comfort Air, Inc. April 2015 - September 2015
Cummins Inc. May 2014 - July 2015
DEFENDER Direct August 2013 - May 2015
Contact Solutions May 2013 - March 2014
Simon Property Group May 2011 - May 2013
ExactTarget July 2009 - May 2011
360Rugs.com November 2008 - April 2010
EnterMarket June 2008 - July 2009
Skills
Microsoft SQL Server, SSRS, SSIS, Software Development, jQuery, Integration, Visual Studio, ASP.NET MVC, Business Intelligence, T-SQL, C#, Android Development, BizTalk, jQuery UI, ExactTarget, SSAS 2008, C# 4.0, ASP.NET AJAX, Team Management, Telerik, DAX, MDX, Agile Application..., Agile Web Development, Scrum, ETL, WCF, Team Leadership
Education
University of Massachusetts, Amherst 1985 — 1989
BSME, Manufacturing Engineering
ARG, Inc June 2014 - Present
Contact Solutions July 2013 - June 2014
Contact Solutions April 2011 - July 2013
PC Connection February 2010 - April 2011
New Hampshire College & University Council February 2010 - June 2010
Skills
Salesforce.com, Lead Generation, Social Media, SaaS, Customer Experience, IVR, Telecommunications, Sales, Sales Presentations, Business Development, Microsoft Office, Solution Selling, Selling, Goal Oriented, Marketing Strategy, Managed Services, Social Media Marketing, Customer Acquisition, Unified Communications, Negotiation, Marketing Communications, Process Improvement, Continuous Improvement, Mobile Technology, Mobile Devices, Account Management, Recruiting, Contact Automation, Mobility Strategy, Strategy, Channel, Prepaid, Technology Trends, Market Research, Value Selling, Exceeding Quotas, Strategic Partnerships, Customer Contact, VoIP, Customer Service, Collaboration, Technology Education, Third Party Vendor..., Solution Development
Education
George Mason University - School of Management 2011 — 2013
MBA
New England College
Bachelor's Degree, Political Science, Communications
Pinkerton Academy
VMD Systems Integrators, Inc. March 2014 - Present
Three Saints Bay, LLC June 2013 - March 2014
Contact Solutions August 2012 - May 2013
Centennial Contractors July 2008 - August 2012
York County School Division September 2007 - May 2008
Skills
Customer Service, Team Leadership, HR Policies, Employment Law, Recruiting, Onboarding, Microsoft Office, ADP ezLaborManager, Jobvite, E-Verify, Employee Benefits, Records Management, Employee Wellness..., Employee Relations, Human Resources, HRIS, Performance Management, Employee Training, College Recruiting, Benefits Administration, Internet Recruiting, New Hire Orientations, FMLA, Leadership, Sourcing, Policy, Training, Personnel Management, Organizational..., Interviews, Talent Management, Job Descriptions
Education
Marymount University 2011 — 2014
Master's Degree, Human Resource Management
Marymount University 2011 — 2014
Graduate Certificate, Organizational Development
George Mason University 2010 — 2010
Human Resource Management Certificate
Christopher Newport University 2004 — 2008
Bachelor of Science, Business Administration
Contact Solutions September 2015 - Present
NexxPhase January 2015 - August 2015
NexxPhase January 2011 - January 2015
NexxLinx August 1996 - January 2015
Skills
Contact Centers, Call Centers, VoIP, Workforce Management, Network Administration, Call Center, Vendor Management, Active Directory, Telecommunications, Avaya, Linux System..., Asterisk, MySQL, SIP Trunking, Zenoss, Solarwinds, Windows Server, Linux Clustering, Freeswitch..., OpenSER, Linux HA, Unix Shell Scripting, PHP, Windows Desktop..., Microsoft SQL Server, Openfire, VMware ESX, vCenter Server, Splunk, Troubleshooting
Education
State University of New York College at Potsdam 1993 — 1996
CIS
Contact Solutions July 2013 - January 2014
Unify 2014 - 2014
Unify 2014 - 2014
SocialExtract January 2013 - June 2013
Genesis Networks Integration Services February 2011 - September 2012
Black Box Network Services December 2007 - February 2011
Siemens Enterprise Communications March 1984 - October 2007
Siemens 1985 - 2007
Skills
Customer Retention, Hosted Services, Unified Communications, VoIP, Executive Management, Pricing, Telecommunications, Managed Services, Channel, Product Management, Strategic Partnerships, Strategy, Cross-functional Team..., Start-ups, Business Strategy, CRM, Direct Sales, New Business Development, Sales Management, Vendor Management, Sales, Management, Sales Operations, Solution Selling, Leadership, Contract Negotiation, Marketing, Call Centers, Multi-channel Marketing, Go-to-market Strategy, Key Account Management, Channel Partners, Business Planning, P&L Management, Business Development, Product Development, Business Alliances, SaaS, Cloud Computing, Professional Services, Networking, Wireless, Selling, Salesforce.com, Product Marketing, Customer Satisfaction, Mobile Devices, Lead Generation, Integrated Marketing, Sales Process
Education
American University - Kogod School of Business 1971 — 1976
B.A., Business Administration/Marketing
Contact Solutions Inc. June 2012 - Present
Contact Solutions July 2009 - June 2012
Contact Solutions June 2008 - July 2009
Acclaim Telecom Services 1997 - 2008
Skills
Team Management, Software Development, Software Project..., Software Design, Software Solution..., Team Building, Cloud Computing, Telecommunications, Integration, Solution Architecture, IVR, Requirements Analysis, SaaS, TCP/IP, SDLC, Team Leadership, Cross-functional Team..., Enterprise Software, Program Management, Vendor Management, Agile Methodologies, Product Management, Enterprise Architecture, VoIP, Data Center
Education
University of North Texas 1984 — 1988
Bachelor of Science (B.S.), Computer Science
Texas Tech University
Genesys June 2014 - Present
Contact Solutions May 2007 - May 2014
Convergys August 2005 - February 2006
Sprint Nextel June 1997 - August 2005
Skills
Vendor Management, IVR, Telecommunications, Call Center, PMP, Change Management, Integration, Managed Services, VoIP, Visio, Cross-functional Team..., Process Improvement, Wireless, Program Management, Business Analysis, Team Leadership, Software Project..., Project Management, Software Development, PMO, SDLC, Cloud Computing
Education
University of Missouri-Kansas City 1995 — 1999
Bachelor of Liberal Arts, Liberal Arts
Contact Solutions July 2013 - Present
Contact Solutions June 2012 - July 2013
Skills
Lead Generation, SaaS, Customer Experience, Social Media Marketing, Salesforce.com, B2B Marketing, Strategic Partnerships, Marketing, Marketing Management, Cross-functional Team..., Sales Presentations, Account Management, Solution Selling, Call Centers, Leadership
Education
George Mason University 2008 — 2012
Bachelor of Arts (B.A.), Integrative Studies - Child and Family Studies
Contact Solutions May 2012 - Present
Contact Solutions November 2011 - May 2012
Avise Solutions June 2010 - October 2011
Avise Solutions June 2010 - October 2011
Merlin International December 2008 - June 2010
Merlin International November 2007 - December 2008
Merlin International April 2006 - November 2007
Convergys October 2003 - April 2006
Convergys April 2002 - October 2003
Convergys January 1998 - April 2002
Skills
SDLC, Testing, Integration, Security, Visio, Enterprise Software, MS Project, SharePoint, Software Documentation, Process Improvement, Microsoft SQL Server, Project Management, SQL, Enterprise Architecture, Technical Writing, Business Development, XML, CRM, Troubleshooting, Software Development, Analysis, SaaS, Software Project..., Telecommunications, Management, Proposal Writing, Java, Databases, Agile Methodologies, Cloud Computing, Collaboration, Mobile Technology, Product Management, Requirements Analysis, Enterprise Mobility, Mobile Applications
Education
University of Virginia 1994 — 1996
M.S., Civil Engineering
Bates College 1990 — 1994
B.S., Physics
Contact Solutions December 2008 - Present
VeriSign November 2008 - November 2008
Xtone Networks May 2008 - October 2008
AOL LLC August 2004 - May 2008
LogicaCMG Inc. / CMG Inc./ Cisco Systems Inc. / Amteva Techologies Inc.(now called Acision Inc.) April 1999 - July 2004
Hughes Software Systems(Now Aricent - formerly Flextronics) July 1996 - March 1999
Nu-Link India Pvt. Ltd./SMC Inc. (Now Starent Networks) June 1994 - June 1996
DRDO (Defence Research & Development Organisation) - DRDL/RCI May 1992 - May 1994
Skills
Configuration Management, Software Project..., Perl, SDLC, Agile Methodologies, Requirements Analysis, Testing
Education
University of Allahabad 1989 — 1991
M. S. (J. K. Institute of Applied Phyics & Tech.), Computer Science
University of Pune 1986 — 1989
B.C.S. (Bachelor in Computer Sciences) - Fergusson College, Computer Science
Kendriya Vidyalaya 1985 — 1986
12th, Southern Command, Pune
Kendriya Vidyalaya 1981 — 1985
8th-11th class, K.V.Kanchanbagh, Hyderabad
Kulachi Hansraj Model School 1978 — 1981
5th-7th Class, Ashok Vihar, Delhi
Xtivia May 2014 - Present
Contact Solutions March 2013 - May 2014
Contact Solutions Inc. August 2011 - March 2013
TBB Global Logistics October 2005 - August 2011
Collective Intelligence Inc. 2003 - October 2005
Electronic Data Systems 1999 - 2001
Amisys Synertech 1995 - 1998
Skills
Liferay, Portlets, JSF, Software Development, Java Enterprise Edition, Tomcat, Spring, JSP, Web Services, Eclipse, Hibernate, SOA, Java, Web Development, JSR 168, JUnit, Weblogic, Ant, Integration, JBoss Application Server, SOAP, JDBC, REST, JMS, Websphere, Maven, Servlets, Struts, Architectures, ActiveMQ, CVS, Architecture, Spring Framework
Education
Bowling Green State University 1990 — 1995
BS, Computer Science
Cumberland Valley High School 1983 — 1987
Contact Solutions September 2014 - Present
United States Postal Service July 2010 - September 2014
Skills
Project Management, Marketing Communications, Management, Market Research, Product Development, Marketing Strategy, Leadership, Marketing Research, Market Planning, Marketing, Product Management, Customer Service, Strategic Planning, Team Building, Social Media, Event Management, Microsoft Office, Team Leadership, Direct Marketing, Project Planning, Direct Mail, Public Relations, Sales, Customer Satisfaction, Analysis, Online Marketing, Event Planning, Social Media Marketing, Product Marketing, Advertising, Email Marketing, Competitive Analysis, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Teamwork, Public Speaking, Trade Shows, Budgets, New Business Development, Time Management, Online Advertising, Facebook, Social Networking, Account Management, Integrated Marketing, JIRA, Axure RP
Education
Marymount University 2013 — 2015
Master of Business Administration (M.B.A.)
Radford University 2006 — 2010
Bachelor of Business Administration, Marketing
Contact Solutions September 2011 - Present
ProfitLine September 2009 - August 2011
TeleNet Services January 1999 - August 2009
ConQuest Operator Services July 1996 - December 1999
CUC International January 1995 - July 1996
Skills
Call Centers, Vendor Management, PMP, Process Improvement
Education
Ohio University 1990 — 1994
Bachelor of Science (B.S.), Secondary Education and Teaching
GlobalLogic July 2013 - Present
Contact Solutions June 2011 - July 2013
Cooley LLP September 2006 - June 2011
Bank of America March 1994 - May 2000
Skills
Corporate Law, Legal Writing, Corporate Governance, Intellectual Property, Legal Research, Employment Law, Licensing, Private Equity, Start-ups, Contract Negotiation, Due Diligence, Strategy, Management, Program Management, Mergers & Acquisitions, Leadership
Education
University of Richmond School of Law 2003 — 2006
J.D.
University of North Carolina at Chapel Hill 1989 — 1993
B.A.
Orchestro July 2013 - September 2014
Contact Solutions May 2012 - May 2013
Tellme Networks, a Microsoft subsidiary January 2008 - May 2012
Tellme®, A Microsoft® Subsidiary January 2006 - December 2007
Agentrics, LLC October 2001 - December 2005
Radiant Systems June 1998 - August 2000
ZebraPass 1999 - 2000
Smart Dynamics 1997 - 1998
Radiant Systems Inc. June 1996 - August 1997
ExxonMobil 1991 - 1994
Skills
SaaS, PaaS, Partner Management, Solution Selling, Professional Services, Hosted Services, Enterprise Software, CRM, Start-ups, Strategic Partnerships, Program Management, Business Development, Analytics, Cloud Computing, Mobile Devices, Product Marketing, B2B, Leadership, Go-to-market Strategy, Product Management, Multi-channel Marketing, Marketing, Salesforce.com, Strategy, Managed Services, Cross-functional Team..., Vendor Management, Integration, Telecommunications, Business Intelligence, Account Management, IT Strategy, Management, Strategic Planning, Process Improvement, Business Analysis, Business Process...
Education
The College of William and Mary - The Mason School of Business 1994 — 1996
MBA
Villanova University 1987 — 1991
Bachelor of Science (B.S.), Business Administration
Gonzaga College High School 1983 — 1987
Diploma
[24]7 April 2015 - Present
Contact Solutions August 2013 - March 2015
Nice July 2007 - July 2013
Autonomy etalk August 2004 - July 2007
etalk Corporation July 2002 - July 2004
T-Mobile Wireless January 2002 - June 2002
Expanets April 2000 - August 2001
Lucent Technologies January 1998 - March 2000
AT&T January 1994 - December 1997
AT&T January 1993 - December 1993
Skills
Call Center, Account Management, Customer Relations, Channel Management, Solution Selling, Consultative Selling, Analytics, Software Sales, Direct Sales, Salesforce.com, Customer Experience, Selling, Channel Partners, Software Industry, Strategy, Unified Communications, Marketing, Telecommunications, Sales Process, Call Centers, Enterprise Software, VoIP, Sales Operations, Business Development, CRM, SaaS, New Business Development, Management, Sales, Leadership, Professional Services, NICE Call Recording, Networking, Go-to-market Strategy, Cloud Computing, Managed Services, IVR, Mobility Strategy, Organic Farming, Certified Scrum Master...
Education
Fairfield University 1981 — 1985
BS, Mathematics
Holy Family High School
UNICOM Engineering August 2013 - Present
Aria Solutions February 2012 - Present
Contact Solutions October 2009 - January 2012
Genesys, an Alcatel-Lucent Company 2005 - 2009
Genesys 2005 - 2009
Convergys August 2001 - January 2005
Octel Communications September 1996 - December 2000
Octel Communications September 1996 - December 1998
Centigram February 1995 - September 1996
Skills
Product Development, IVR, Unified Communications, Management Consulting, Call Center, SaaS, Enterprise Software, CTI, Contact Centers
Education
Providence College 1976 — 1980
B.S.
Mythics Inc. July 2014 - Present
Emergent 360 September 2013 - Present
Contact Solutions 2013 - Present
ACI Worldwide (formerly Online Resources) 2013 - May 2013
Online Resources 2004 - 2013
N.E.W. Customer Service Companies, Inc 1997 - 2004
ADP 1996 - 1997
Hechinger 1992 - 1996
Skills
Applicant Tracking..., Enterprise Software, Onboarding, Financial Services, Technical Recruiting, Human Resources, College Recruiting, Personnel Management, Talent Acquisition, Staffing Services, Screening, Employee Benefits, Sourcing, Internet Recruiting, HRIS, SDLC, Program Management, Recruiting, Temporary Placement, Contract Recruitment, Leadership, Team Building, Interviews, Screening Resumes, Executive Search, Process Improvement, Talent Management, Vendor Management, Account Management, Performance Management, Change Management, Benefits Negotiation, Customer Service, CRM, Cold Calling, Mergers & Acquisitions, Employee Relations, Permanent Placement, Deferred Compensation, Consulting, Hiring
Education
University of Miami - School of Business
Business - Labor Relations
Carousel Industries September 2013 - Present
Contact Solutions May 2011 - May 2013
IVR Architect 2010 - June 2011
Self Employed Consultant 2009 - 2010
NetVersant 2007 - 2009
Teradyne 2001 - 2006
Cerida 2000 - 2001
Putnam Investments 1997 - 1999
Skills
IVR, Vendor Management, Call Center, Telecommunications, Telephony, Call Centers, Unified Communications, CTI, Wireless, Business Analysis, Cisco Technologies, Visio, VoIP, PMP, Program Management, Process Improvement, Strategy, Leadership, IP, Customer Experience, Cross-functional Team..., Integration, ACD, Managed Services, Project Management, Avaya, Change Management, Contact Centers, Professional Services, Management, Data Center, SaaS, Cloud Computing, Training
Education
The College of Wooster 1985 — 1989
Bachelor's degree, Sociology and Anthropology
Adcap Network Systems August 2014 - Present
Contact Solutions January 2008 - July 2014
Cox Communications November 2004 - December 2008
CSC 1998 - 2004
Skills
Technical Support, Troubleshooting, Cisco Technologies, Dreamweaver, Networking, Network Administration, Network Security, Microsoft Office, Sales, VPN, Integration, Routers, Virtualization, Servers, Linux, DNS, Firewalls, Data Center, Switches, WAN
Education
Auburn University 1990 — 1996
Bachelor of Electrical Engineering, Electrical Enineering
Contact Solutions July 2012 - Present
Contact Solutions December 2011 - July 2012
Intervoice May 1991 - December 2011
Skills
VXML Certification, PMP
Education
Mississippi State University 1985 — 1989
Contact Solutions March 2013 - Present
Contact Solutions July 2010 - February 2013
Contact Solutions July 2007 - July 2010
Contact Solutions July 2004 - July 2007
Syntellect February 2000 - June 2004
McKesson Provider Technologies January 1998 - June 2000
Voicecom January 1997 - January 1998
Skills
IVR, Call Center, Telecommunications, Vendor Management, Program Management, Integration, Process Improvement, Project Management, Unified Communications, Managed Services, Professional Services, Speech Recognition, Software Project..., Visio, Requirements Analysis, Requirements Gathering, Call Flow Design, Platform Integration, User Acceptance Testing, Software Development, Design Documents, Training Delivery, Technical Support, Problem Solving, Troubleshooting, Team Leadership, Communication Skills, Continuous Improvement, Cross-functional Team..., Mentoring Of Staff, Service Delivery, SDLC, Business Process, Telephony, SharePoint, Change Management, Testing, Leadership, Management, Customer Experience, Business Process..., PMO, CRM, Call Centers
Education
Emory University 1992 — 1996
Bachelor of Science (B.S.), Biology
Contact Solutions February 2011 - Present
APM Sales Consulting October 2009 - February 2011
PSS (Product Support Solutions) May 2007 - June 2009
Voice Solution Innovators January 2006 - May 2007
ASA Solutions 1998 - 2007
Mayo Clinic August 1997 - November 1998
OptimalCare, Inc August 1992 - July 1997
Ritchie & Associates October 1987 - June 1992
Skills
IVR, CTI, VoIP, Telecommunications, Avaya, Contact Centers, Call Center, Solution Selling, CRM, Professional Services, Enterprise Software, Call Centers, Account Management, Unified Communications, Business Development, Integration, Telephony, Sales Process, Selling, Vendor Management, SaaS, Strategy, Customer Experience, Managed Services, Management, Channel Partners, Strategic Partnerships, Salesforce.com, Cloud Computing, Lead Generation, Process Improvement, Go-to-market Strategy, Direct Sales, Mobile Devices, Sales, Product Management, Outsourcing, Pre-sales, Business Alliances, Wireless, Start-ups, Sales Operations
Education
Arizona State University 1985 — 1987
MBA, Economics and General Business
Arizona State University 1983 — 1987
BS, Economics
University of Phoenix
Certification, Total Quality Management
Contact Solutions 2015 - Present
Contact Solutions 2012 - 2015
Contact Solutions 2010 - 2012
Jupiterimages 2006 - 2009
Jupiterimages 2004 - 2006
Jupiterimages 2001 - 2004
Revonet, Inc. 2001 - 2001
SBI, Inc. 1998 - 2000
Skills
Call Center, Salesforce.com, Business Development, B2B, Account Management, Telecommunications, Lead Generation, Sales Operations, Marketing, Collaboration, Networking, Call Centers, Strategic Partnerships, Program Management, Solution Selling, SaaS, Customer Experience, Managed Services, Vendor Management, Professional Services, Analysis, Sales, Training, Product Development, Unified Communications, Direct Sales, Sales Process, IVR, Product Management, Enterprise Software, Channel Partners, Software Documentation, Cross-functional Team...
Education
James Madison University
BS, Mass Communications
Contact Solutions July 2008 - Present
NeuStar March 2008 - June 2008
Plateau Systems April 2007 - December 2007
Fannie Mae July 2006 - February 2007
Tata Consultancy Services September 2001 - November 2005
Skills
SDLC, Weblogic, Integration, Software Project..., Requirements Analysis, IVR, Java Enterprise Edition, Software Development, Enterprise Software, SOA, Solution Architecture, Java, Unix, Enterprise Architecture
Education
Osmania University 1997 — 2001
BE, EEE
Contact Solutions April 2009 - Present
Powerway, Inc. August 1988 - February 2009
Skills
Microsoft SQL Server, Software Development, Databases, SaaS, Web Application Design, SQL, Integration, Agile Methodologies, Cloud Computing, SDLC, XML, .NET, Software Project..., Requirements Analysis, IIS, Process Improvement
Education
Rose-Hulman Institute of Technology 1977 — 1981
Bachelor's degree, Computer Science
Speech-Soft Solutions July 2015 - Present
Contact Solutions July 2014 - June 2015
Cisco December 2013 - July 2014
Cisco Systems August 2011 - July 2014
Intervoice September 1997 - July 2011
Skills
VoIP, ISDN, Cisco Call Manager, Cisco Certified, Integration, Networking, VXML, UCCE, Cost Down, C++, C#, JavaScript
Education
Berufskolleg für Gestaltung und Technik der Stadt Aachen 1988 — 1992
4 year degree, Telecommunication
Contact Solutions September 2013 - Present
comScore, Inc. May 2011 - Present
Fishbowl Marketing January 2007 - May 2011
Fishbowl Marketing 2007 - 2011
Skills
Great Plains Software, Account Reconciliation, Accounting, General Ledger, Invoicing, FRx, Sarbanes-Oxley Act, Forecasting, Revenue Recognition, Data Analysis, Financial Analysis, Financial Reporting, GAAP, Process Improvement, Mergers & Acquisitions, Analytics, Leadership, Salesforce.com, Budgets, Internal Controls, Analysis, US GAAP
Education
Penn State University 2002 — 2006
Bachelor of Science (B.S.), Accounting
Contact Solutions July 2013 - Present
Black Box Network Services June 2000 - June 2012
NextiraOne (formerly Williams Communications Solutions) 2000 - 2006
NextiraOne (formerly Williams Communications) 2000 - 2004
Intergraph 1996 - 2000
Skills
IVR, CTI, ACD, Telecommunications, Telephony, Call Center, Contact Centers, Call Centers, Integration, Wireless, TCP/IP, T1, Managed Services, Cisco Technologies, Network Design, Switches, System Deployment, Unified Communications, VoIP
Education
Jacksonville State University 1992 — 1996
B.S., Computer Science
Contact Solutions September 2015 - Present
NexxLinx July 2005 - September 2015
NexxPhase 2009 - August 2015
GDS February 1997 - July 2005
Computer Associates July 1995 - February 1997
KPMG Peat Marwick July 1990 - July 1995
Skills
Information Security..., Network Security, Vendor Management, E-commerce, Networking, Business Development, Project Management, Cloud Computing, Outsourcing, Management, Linux System..., Windows Server, Information Technology, Telecommunications, SaaS, Professional Services, CRM, Managed Services, Solution Selling, Strategic Planning
Education
Fordham University 1993 — 1995
BA, PS
Contact Solutions September 2015 - Present
NexxPhase December 2009 - August 2015
NexxPhase February 2001 - December 2009
Skills
Vendor Management, Business Analysis, SDLC, Call Centers, Business Intelligence, CRM, Team Leadership, Telecommunications, Product Management, Integration, SaaS, Enterprise Software, Professional Services, Process Improvement
Education
PMI 2007 — 2007
PMP, Project Management Professional
East Carolina University 1999 — 2000
MBA, MIS
Contact Solutions April 2013 - Present
Contact Solutions January 2011 - March 2013
Contact Solutions Inc. January 2007 - January 2011
Convergys July 2005 - December 2006
Convergys September 2003 - July 2005
Digex April 2001 - September 2003
Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management
Education
Strayer University (VA)
Contact Solutions March 2014 - Present
Contact Solutions May 2012 - April 2014
Contact Solutions Inc. December 2010 - May 2012
XO Communications May 2009 - August 2010
Merlin International December 2007 - July 2008
Evergreen Systems January 1997 - February 2007
Global Management Systems, Inc. October 1993 - January 1997
Rite Aid December 1992 - October 1993
Skills
Project Management, Customer Experience, Continuous Improvement, Program Management, Process Improvement, Vendor Management, Integration, Telecommunications, Cross-functional Team..., Cloud Computing, Business Process..., Call Center, PMP, Change Management, Team Leadership, SaaS, Professional Services, Enterprise Software, Process Engineering, Team Building, Product Management, Business Development, Call Centers, Outsourcing, CRM, Business Intelligence
Education
Embry-Riddle Aeronautical University 1987 — 1989
MS
University of New Hampshire 1979 — 1982
BS/EE
Contact Solutions July 2012 - Present
Contact Solutions July 2011 - July 2012
NetVersant 2006 - 2010
Skills
Avaya, Call Center, Call Centers, Change Management, Cross-functional Team..., Cloud Computing, Customer Experience, IVR, Integration, Managed Services, Process Improvement, Program Management, Project Management, SaaS, Team Leadership, Telephony, Unified Communications, Visio, VoIP, Telecommunications
Education
Tulane University Law School
Doctor of Law (J.D.)
The George Washington University
Bachelor of Arts (B.A.)
Contact Solutions June 2015 - Present
Corvisa January 2015 - Present
Tadiran Telecom June 2013 - December 2014
Mitel Corporation June 2006 - May 2013
Avaya 2000 - 2004
Lucent Technologies 1995 - 2000
Skills
Unified Communications, VoIP, Telephony, Managed Services, Telecommunications, Solution Selling, Channel, SIP, Call Center, MPLS, IVR, IP, Government Contracts, eRate Process, Direct Sales, Call Centers, Sales Process, Virtualization, Hosted Services, Cloud Computing, Government Procurement, Channel Partners, Wireless, Avaya, Sales, Sales Management, Ethernet, WAN, Contact Centers, SaaS, Leadership, Professional Services, LAN-WAN, Data Center, Go-to-market Strategy, Strategic Partnerships, Mobile Devices, Selling, Networking, Cisco Technologies, Salesforce.com, Sales Engineering, Network Design, Broadband, SIP Trunking, Network Architecture, Pre-sales, Co-location, Enterprise Software, Solutions Marketing
Education
Iona College 1986 — 1989
MBA, BBA, Business Administration and Management
Tribune Media May 2013 - Present
Contact Solutions May 2011 - April 2013
Skills
Financial Reporting, Accounting, Auditing, Internal Controls, Accounts Payable, Financial Analysis, Financial Accounting, GAAP
Education
George Mason University 2005 — 2010
B.S., Accounting
George Mason University 2005 — 2010
B.S, Management
St. Andrew's University 2009 — 2009
Japanese Studies
TIBCO Software Inc. July 2015 - Present
Contact Solutions September 2013 - July 2015
Skills
Contract Negotiation, Process Improvement, Program Management, Telecommunications, Vendor Management, Customer Service, Corporate Law, Vendor Contracts
Education
The Catholic University of America, Columbus School of Law 2010 — 2013
Doctor of Law (JD)
Georgetown University 2008 — 2010
Master's degree
University of Miami 2004 — 2008
Bachelor's degree