Contact Solutions, Inc
Industry: Company
DescriptionFounded: 2002 Parent organization: Verint Systems Subsidiary: Nexxphase, Inc.
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Contact Solutions, Inc Employees
Employee
Years
Job
Industry
Hector Rodriguez Jr. Hector Rodriguez Jr.'s Contact Solutions, Inc Experience July 2010 - January 2011
Job Paramedic Student
Industry Military
Experience
US Army December 2005 - Present
Contact Solutions January 2011 - July 2014
303rd Tactical PsyOp Company March 2013 - December 2013
Contact Solutions Inc. July 2010 - January 2011
303rd Tactical PsyOp Company January 2008 - November 2008
Skills
IVR, Integration, Call Centers, Customer Service, Telecommunications, Managed Services, Customer Experience, Unified Communications, Team Building, Microsoft Office, Program Management, Project Management, Psychological Operations, Troubleshooting, Process Improvement, Account Management, Security Clearance, National Security, Military Experience, Product Management, Military, Operational Planning, Military Operations, Army, Team Leadership, Leadership, Training, DoD, Government, Strategic Planning, Analysis, Security, Cross-functional Team..., Management, Emergency Medical, EMT, Emergency Management
Education
Northern Virginia Community College 2014 — 2016
Associate's Degree, Emergency Medical Technology/Technician (EMT Paramedic)
West Virginia University 2004 — 2009
Criminology
US Army December 2005 - Present
Contact Solutions January 2011 - July 2014
303rd Tactical PsyOp Company March 2013 - December 2013
Contact Solutions Inc. July 2010 - January 2011
303rd Tactical PsyOp Company January 2008 - November 2008
Skills
IVR, Integration, Call Centers, Customer Service, Telecommunications, Managed Services, Customer Experience, Unified Communications, Team Building, Microsoft Office, Program Management, Project Management, Psychological Operations, Troubleshooting, Process Improvement, Account Management, Security Clearance, National Security, Military Experience, Product Management, Military, Operational Planning, Military Operations, Army, Team Leadership, Leadership, Training, DoD, Government, Strategic Planning, Analysis, Security, Cross-functional Team..., Management, Emergency Medical, EMT, Emergency Management
Education
Northern Virginia Community College 2014 — 2016
Associate's Degree, Emergency Medical Technology/Technician (EMT Paramedic)
West Virginia University 2004 — 2009
Criminology
Valentina Daly Valentina Daly's Contact Solutions, Inc Experience October 2011 - June 2012
Job Executive Assistant to the CFO at Virginia Hospital Center
Industry Management Consulting
Experience
Virginia Hospital Center January 2015 - Present
GlobalLogic September 2013 - January 2015
Contact Solutions June 2012 - September 2013
Contact Solutions Inc. October 2011 - June 2012
Williams & Connolly LLP January 2010 - July 2011
Robertson Immigration Law Firm December 2007 - January 2010
Skills
Salesforce.com, Microsoft Office, Lead Generation, Project Management, Account Management, Outlook, Customer Experience, Program Management, Microsoft Excel, Marketing, Team Leadership, Customer Service, Marketing Strategy, Management, Leadership, Business Development, Marketing Communications, CRM, Team Building, Sales, Strategic Planning
Education
North Carolina State University 2004 — 2007
Virginia Hospital Center January 2015 - Present
GlobalLogic September 2013 - January 2015
Contact Solutions June 2012 - September 2013
Contact Solutions Inc. October 2011 - June 2012
Williams & Connolly LLP January 2010 - July 2011
Robertson Immigration Law Firm December 2007 - January 2010
Skills
Salesforce.com, Microsoft Office, Lead Generation, Project Management, Account Management, Outlook, Customer Experience, Program Management, Microsoft Excel, Marketing, Team Leadership, Customer Service, Marketing Strategy, Management, Leadership, Business Development, Marketing Communications, CRM, Team Building, Sales, Strategic Planning
Education
North Carolina State University 2004 — 2007
Joseph Bast Joseph Bast's Contact Solutions, Inc Experience December 2010 - February 2013
Job Account Manager at Force 3
Industry Information Technology and Services
Experience
Force 3 July 2015 - Present
Contact Solutions February 2014 - July 2015
Contact Solutions February 2013 - February 2014
Contact Solutions Inc. December 2010 - February 2013
Contact Solutions Inc. June 2009 - December 2010
Skills
IVR, Call Center, Contact Centers, Telephony, Customer Experience, Telecommunications, Call Centers, SaaS, Vendor Management, Process Improvement, Project Management, Unified Communications, Managed Services, Integration, Salesforce.com, VoIP, Professional Services, Sales Operations, Cloud Computing, Enterprise Software, Mobile Devices, Wireless, CRM
Education
James Madison University 2004 — 2008
Finance BBA
Force 3 July 2015 - Present
Contact Solutions February 2014 - July 2015
Contact Solutions February 2013 - February 2014
Contact Solutions Inc. December 2010 - February 2013
Contact Solutions Inc. June 2009 - December 2010
Skills
IVR, Call Center, Contact Centers, Telephony, Customer Experience, Telecommunications, Call Centers, SaaS, Vendor Management, Process Improvement, Project Management, Unified Communications, Managed Services, Integration, Salesforce.com, VoIP, Professional Services, Sales Operations, Cloud Computing, Enterprise Software, Mobile Devices, Wireless, CRM
Education
James Madison University 2004 — 2008
Finance BBA
Chad Cates Chad Cates's Contact Solutions, Inc Experience January 2010 - July 2013
Job Sales Engineer at ADTRAN
Industry Telecommunications
Experience
ADTRAN November 2014 - Present
CCI July 2013 - November 2014
Contact Solutions Inc. January 2010 - July 2013
Consolidated Communications 2003 - 2010
TXU Communications 2000 - 2003
LCTX 1998 - 2000
Skills
Telephony, Telecommunications, IP, Switches, TCP/IP, Cisco Technologies, ISDN, VoIP, Troubleshooting, WAN, Linux, Integration, Network Design, Computer Network..., MPLS, SIP, Wireless
Education
Stephen F. Austin State University 1997 — 2000
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
Angelina College
Associate of Science (A.S.), Electronics
ADTRAN November 2014 - Present
CCI July 2013 - November 2014
Contact Solutions Inc. January 2010 - July 2013
Consolidated Communications 2003 - 2010
TXU Communications 2000 - 2003
LCTX 1998 - 2000
Skills
Telephony, Telecommunications, IP, Switches, TCP/IP, Cisco Technologies, ISDN, VoIP, Troubleshooting, WAN, Linux, Integration, Network Design, Computer Network..., MPLS, SIP, Wireless
Education
Stephen F. Austin State University 1997 — 2000
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
Angelina College
Associate of Science (A.S.), Electronics
March Dadzie March Dadzie's Contact Solutions, Inc Experience May 2011 - Present
Job Director at Contact Solutions Inc.
Industry Information Technology and Services
Experience
Contact Solutions Inc. May 2011 - Present
Convergys Corporation May 2005 - April 2011
Convergys May 2001 - April 2005
Xpedior January 1999 - March 2001
Xpedior September 1997 - December 1998
Charter One Bank, FSB June 1996 - June 1997
Skills
Change Management, Six Sigma, Business Process..., Integration, Strategic Planning, BPO, Product Development, CRM, Business Development, Continuous Improvement, IVR, Cost Benefit, ICT, Contact Center..., Vendor Management, SDLC, Contact Centers, Outsourcing, Leadership, Project Management, Process Improvement, Management, Call Centers, Telecommunications, Team Management, Project Delivery, Consulting, Requirements Gathering
Education
The Johns Hopkins University - Carey Business School 2002 — 2004
MBA, Information Technology
The College of Wooster 1992 — 1996
BA, Economics
Contact Solutions Inc. May 2011 - Present
Convergys Corporation May 2005 - April 2011
Convergys May 2001 - April 2005
Xpedior January 1999 - March 2001
Xpedior September 1997 - December 1998
Charter One Bank, FSB June 1996 - June 1997
Skills
Change Management, Six Sigma, Business Process..., Integration, Strategic Planning, BPO, Product Development, CRM, Business Development, Continuous Improvement, IVR, Cost Benefit, ICT, Contact Center..., Vendor Management, SDLC, Contact Centers, Outsourcing, Leadership, Project Management, Process Improvement, Management, Call Centers, Telecommunications, Team Management, Project Delivery, Consulting, Requirements Gathering
Education
The Johns Hopkins University - Carey Business School 2002 — 2004
MBA, Information Technology
The College of Wooster 1992 — 1996
BA, Economics
Shelley Dunagan's Contact Solutions, Inc Experience October 2010 - February 2013
Job President at Sales Acceleration Now
Industry Management Consulting
Experience
Sales Acceleration Now June 2015 - Present
UFP Technologies, Inc. February 2013 - June 2015
UFP Technologies, Inc. February 2013 - June 2014
Contact Solutions Inc. October 2010 - February 2013
Siemens Enterprise Communications May 2006 - October 2010
Cable and Wireless Inc. 1993 - 2000
Skills
Solution Selling, SaaS, Sales Management, Strategic Partnerships, Call Center, IVR, Managed Services, Salesforce.com, B2B, Business Development, Cloud Computing, Sales, CaaS, Aquistion Management, Consultative Sales..., Strategic Leadership, Organizational..., Executive Level..., Unified Communications, Leadership Development, Driving Results, Sales Process, Sales Rep Training, Management, Call Centers, Team Building, Channel Partners, Customer Experience, Professional Services, Sales Operations, Enterprise Software, Leadership, VoIP, Telecommunications, Negotiation, New Business Development, Strategy, Account Management, Complex Sales, Lead Generation, Cross-functional Team..., Selling, CRM, Direct Sales, Telephony, Sales Presentations, Product Management, Go-to-market Strategy, Start-ups, Mobile Devices
Education
SUNY Oswego
Bachelor's degree
Sales Acceleration Now June 2015 - Present
UFP Technologies, Inc. February 2013 - June 2015
UFP Technologies, Inc. February 2013 - June 2014
Contact Solutions Inc. October 2010 - February 2013
Siemens Enterprise Communications May 2006 - October 2010
Cable and Wireless Inc. 1993 - 2000
Skills
Solution Selling, SaaS, Sales Management, Strategic Partnerships, Call Center, IVR, Managed Services, Salesforce.com, B2B, Business Development, Cloud Computing, Sales, CaaS, Aquistion Management, Consultative Sales..., Strategic Leadership, Organizational..., Executive Level..., Unified Communications, Leadership Development, Driving Results, Sales Process, Sales Rep Training, Management, Call Centers, Team Building, Channel Partners, Customer Experience, Professional Services, Sales Operations, Enterprise Software, Leadership, VoIP, Telecommunications, Negotiation, New Business Development, Strategy, Account Management, Complex Sales, Lead Generation, Cross-functional Team..., Selling, CRM, Direct Sales, Telephony, Sales Presentations, Product Management, Go-to-market Strategy, Start-ups, Mobile Devices
Education
SUNY Oswego
Bachelor's degree
Jason Reeps Jason Reeps's Contact Solutions, Inc Experience November 2010 - August 2012
Job IT System Administrator at Loudoun Water (formerly Loudoun County Sanitation Authority)
Industry Telecommunications
Experience
Loudoun Water (formerly Loudoun County Sanitation Authority) July 2013 - Present
Starr Hill Brewery May 2012 - Present
Employment Enterprises, Inc. August 2012 - July 2013
Contact Solutions Inc. November 2010 - August 2012
Pragmatics, Inc. April 2009 - November 2010
National Glass Association March 2007 - January 2009
DelCor Technology Solutions February 2006 - March 2007
Association Management Group March 1999 - February 2006
Skills
Project Management, Visio, Vendor Management, Microsoft Office, Social Media, Program Management, IVR, SharePoint, Management, Process Improvement, Strategic Planning, Team Leadership, Cloud Computing, Customer Service, Troubleshooting, Business Analysis, SaaS, VMware, Windows Server, Microsoft Exchange, Brocade, Network Engineering, Network Administration, Server Administration, Backup Solutions, Microsoft IIS, Sonicwall, Barracuda Spam Firewall, Citrix, Help Desk Support, System Administration, IIS, Technical Support, Security
Education
Northern Virginia Community College
Communications
Loudoun Water (formerly Loudoun County Sanitation Authority) July 2013 - Present
Starr Hill Brewery May 2012 - Present
Employment Enterprises, Inc. August 2012 - July 2013
Contact Solutions Inc. November 2010 - August 2012
Pragmatics, Inc. April 2009 - November 2010
National Glass Association March 2007 - January 2009
DelCor Technology Solutions February 2006 - March 2007
Association Management Group March 1999 - February 2006
Skills
Project Management, Visio, Vendor Management, Microsoft Office, Social Media, Program Management, IVR, SharePoint, Management, Process Improvement, Strategic Planning, Team Leadership, Cloud Computing, Customer Service, Troubleshooting, Business Analysis, SaaS, VMware, Windows Server, Microsoft Exchange, Brocade, Network Engineering, Network Administration, Server Administration, Backup Solutions, Microsoft IIS, Sonicwall, Barracuda Spam Firewall, Citrix, Help Desk Support, System Administration, IIS, Technical Support, Security
Education
Northern Virginia Community College
Communications
Daniel Coffey Daniel Coffey's Contact Solutions, Inc Experience May 2009 - September 2009
Job Associate Technical Project Manager
Industry Information Technology and Services
Experience
SRA International September 2009 - Present
SRA International September 2009 - September 2015
Contact Solutions, Inc May 2009 - September 2009
Skills
Software Project..., Agile Project Management, Project Management, Software Development, Software Planning, Software Design, SharePoint, Microsoft SQL Server, Databases, JavaScript, HTML, Requirements Analysis, CSS, Java, .NET, Web Applications, jQuery, MVC Architecture, Software Documentation, Quality Assurance, Stored Procedures
Education
Towson University 2005 — 2009
Bachelor’s Degree, Computer Information Systems
Towson University 2005 — 2009
Bachelor of Science (B.S.), Computer and Information Sciences, General
SRA International September 2009 - Present
SRA International September 2009 - September 2015
Contact Solutions, Inc May 2009 - September 2009
Skills
Software Project..., Agile Project Management, Project Management, Software Development, Software Planning, Software Design, SharePoint, Microsoft SQL Server, Databases, JavaScript, HTML, Requirements Analysis, CSS, Java, .NET, Web Applications, jQuery, MVC Architecture, Software Documentation, Quality Assurance, Stored Procedures
Education
Towson University 2005 — 2009
Bachelor’s Degree, Computer Information Systems
Towson University 2005 — 2009
Bachelor of Science (B.S.), Computer and Information Sciences, General
Brad Mack Brad Mack's Contact Solutions, Inc Experience 2006 - 2010
Job at Transera Communications, Inc
Industry Telecommunications
Experience
Transera Communications, Inc 2010 - Present
Contact Solutions Inc. 2006 - 2010
Intervoice 1995 - 2006
Octel Communications 1990 - 1995
Skills
Networking, Channel Relationships, SaaS, Sales, Training, Public Speaking, Solution Selling, Call Center, Enterprise Software, Salesforce.com
Education
Fordham University
BA/MA, English
Transera Communications, Inc 2010 - Present
Contact Solutions Inc. 2006 - 2010
Intervoice 1995 - 2006
Octel Communications 1990 - 1995
Skills
Networking, Channel Relationships, SaaS, Sales, Training, Public Speaking, Solution Selling, Call Center, Enterprise Software, Salesforce.com
Education
Fordham University
BA/MA, English
Wes Lincoln's Contact Solutions, Inc Experience May 2011 - August 2012
Job CEO at YouFolio and Assistant Men's Lacrosse Coach at Marymount University
Industry Internet
Experience
Marymount University May 2015 - Present
YouFolio February 2013 - Present
Video Blocks June 2013 - August 2013
Contact Solutions Inc. May 2011 - August 2012
Avail Media December 2010 - January 2011
Skills
Salesforce.com, SaaS, Telecommunications, Microsoft Office, Team Leadership, Cloud Computing, Call Center, Product Management, Microsoft Excel, Social Media, Solution Selling, Project Management, Lead Generation, Account Management, Process Improvement, Customer Service, Call Centers, Training, Headshots, Bowling
Education
Gettysburg College 2010 — 2014
Bachelor's degree, Economics, Business
Landon School 2006 — 2010
Marymount University May 2015 - Present
YouFolio February 2013 - Present
Video Blocks June 2013 - August 2013
Contact Solutions Inc. May 2011 - August 2012
Avail Media December 2010 - January 2011
Skills
Salesforce.com, SaaS, Telecommunications, Microsoft Office, Team Leadership, Cloud Computing, Call Center, Product Management, Microsoft Excel, Social Media, Solution Selling, Project Management, Lead Generation, Account Management, Process Improvement, Customer Service, Call Centers, Training, Headshots, Bowling
Education
Gettysburg College 2010 — 2014
Bachelor's degree, Economics, Business
Landon School 2006 — 2010
Allida Motta, MBA, PMP's Contact Solutions, Inc Experience March 2011 - August 2011
Job Project Control Analyst at Tetratech AMT / NSF
Industry Information Technology and Services
Experience
Tetratech AMT / NSF December 2011 - Present
HACAN 2008 - Present
Allida Motta - Spanish Voice Over November 2006 - Present
ITT Technical Institute September 2011 - 2012
Contact Solutions Inc. March 2011 - August 2011
Verizon Business June 1997 - June 2010
Keller Williams Realty, Alexandria-Kingstowne July 2007 - March 2010
PIQE October 2008 - December 2009
Remax Allegiance March 2003 - April 2007
Intellisys Technology Corp June 1992 - June 1997
Skills
Leadership, Telecommunications, Quality Assurance, Project Management, PMO, Program Management, Analytical Skills, Software Documentation, Real Estate, Management, CRM, Project Planning, Business Planning, Strategy, Result Oriented, Integration, Team Leadership, PMP, Process Improvement, Risk Management, Team Building, Logistics, Spanish, Government, Testing, Customer Satisfaction, Analysis, MS Project, Social Media Marketing, Contract Management, SDLC, Call Centers, Strategic Planning, SharePoint, Software Project..., Government Contracting, Nonprofits, Vendor Management, Requirements Analysis, Training, Contract Negotiation, Visio, Cost Benefit, Customer Service, Troubleshooting, Business Analysis
Education
Strayer University 2009 — 2011
MBA, Management
George Mason University
B.S., Marketing & Decision Science
Tetratech AMT / NSF December 2011 - Present
HACAN 2008 - Present
Allida Motta - Spanish Voice Over November 2006 - Present
ITT Technical Institute September 2011 - 2012
Contact Solutions Inc. March 2011 - August 2011
Verizon Business June 1997 - June 2010
Keller Williams Realty, Alexandria-Kingstowne July 2007 - March 2010
PIQE October 2008 - December 2009
Remax Allegiance March 2003 - April 2007
Intellisys Technology Corp June 1992 - June 1997
Skills
Leadership, Telecommunications, Quality Assurance, Project Management, PMO, Program Management, Analytical Skills, Software Documentation, Real Estate, Management, CRM, Project Planning, Business Planning, Strategy, Result Oriented, Integration, Team Leadership, PMP, Process Improvement, Risk Management, Team Building, Logistics, Spanish, Government, Testing, Customer Satisfaction, Analysis, MS Project, Social Media Marketing, Contract Management, SDLC, Call Centers, Strategic Planning, SharePoint, Software Project..., Government Contracting, Nonprofits, Vendor Management, Requirements Analysis, Training, Contract Negotiation, Visio, Cost Benefit, Customer Service, Troubleshooting, Business Analysis
Education
Strayer University 2009 — 2011
MBA, Management
George Mason University
B.S., Marketing & Decision Science
Kimberley Cooke Kimberley Cooke's Contact Solutions, Inc Experience November 2010 - November 2011
Job Operations/Account Manager at Xerox
Industry Information Technology and Services
Experience
Xerox June 2015 - Present
Xerox June 2014 - Present
Xerox November 2012 - June 2014
Self-Employed March 2012 - November 2012
Contact Solutions Inc. November 2010 - November 2011
Anthem Blue Cross 1999 - 2010
HMC 2005 - 2008
Skills
Management, RFP, Strategic Planning, Program Management, Account Management, SharePoint, Technical Writing, Managed Care, Vendor Management, Salesforce.com, Marketing Strategy, Microsoft Office, Business Analysis, Change Management, Customer Service, Government Contracting, Software Documentation, Virtual Teams, Business Process..., Contract Negotiation, Proposal Writing, Cross-functional Team..., Leadership, Sales, Sales Operations, Analysis, Market Research, Strategy, Telecommunications, Call Centers, Business Intelligence, Business Process, Healthcare, SaaS, Team Management, Editing, Marketing, Quality Assurance
Education
James Madison University 1985 — 1989
B.A. in English & Certificate of Paralegal Studies, English & Law
James Madison University
Bachelor of Arts (B.A.), English Language and Literature, General
Xerox June 2015 - Present
Xerox June 2014 - Present
Xerox November 2012 - June 2014
Self-Employed March 2012 - November 2012
Contact Solutions Inc. November 2010 - November 2011
Anthem Blue Cross 1999 - 2010
HMC 2005 - 2008
Skills
Management, RFP, Strategic Planning, Program Management, Account Management, SharePoint, Technical Writing, Managed Care, Vendor Management, Salesforce.com, Marketing Strategy, Microsoft Office, Business Analysis, Change Management, Customer Service, Government Contracting, Software Documentation, Virtual Teams, Business Process..., Contract Negotiation, Proposal Writing, Cross-functional Team..., Leadership, Sales, Sales Operations, Analysis, Market Research, Strategy, Telecommunications, Call Centers, Business Intelligence, Business Process, Healthcare, SaaS, Team Management, Editing, Marketing, Quality Assurance
Education
James Madison University 1985 — 1989
B.A. in English & Certificate of Paralegal Studies, English & Law
James Madison University
Bachelor of Arts (B.A.), English Language and Literature, General
Elita Johnson Elita Johnson's Contact Solutions, Inc Experience October 2007 - August 2014
Job Executive Assistant at SMS/800, Inc.
Industry Telecommunications
Experience
SMS/800, Inc. March 2015 - Present
Contact Solutions Inc. October 2007 - August 2014
DigitalGlobe May 2006 - October 2007
ModSpace May 2005 - April 2006
SER Solutions February 2003 - May 2005
Skills
Office Management, Executive Support, Accounting, Financial Reporting, Microsoft Excel, Customer Service, Visio, Microsoft Office, PowerPoint, Outlook, Accounts Payable, Microsoft Word, Salesforce.com, Event Planning, Meeting Planning, Human Resources, Program Management, Team Leadership, Vendor Management, Time Management, Administrative..., Management, Administrative...
Education
Strayer University (VA) 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.6
Northern Virginia Community College 2010 — 2010
Meeting and Event Planning Certificate, Event Planning
American Management Association 2008 — 2009
Administrative Professionals Certificate, Business Administration and Management, General
SMS/800, Inc. March 2015 - Present
Contact Solutions Inc. October 2007 - August 2014
DigitalGlobe May 2006 - October 2007
ModSpace May 2005 - April 2006
SER Solutions February 2003 - May 2005
Skills
Office Management, Executive Support, Accounting, Financial Reporting, Microsoft Excel, Customer Service, Visio, Microsoft Office, PowerPoint, Outlook, Accounts Payable, Microsoft Word, Salesforce.com, Event Planning, Meeting Planning, Human Resources, Program Management, Team Leadership, Vendor Management, Time Management, Administrative..., Management, Administrative...
Education
Strayer University (VA) 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.6
Northern Virginia Community College 2010 — 2010
Meeting and Event Planning Certificate, Event Planning
American Management Association 2008 — 2009
Administrative Professionals Certificate, Business Administration and Management, General
Phil Sypert Phil Sypert's Contact Solutions, Inc Experience June 2012 - Present
Job Director, Software Development at Contact Solutions Inc.
Industry Telecommunications
Experience
Contact Solutions Inc. June 2012 - Present
Contact Solutions July 2009 - June 2012
Contact Solutions June 2008 - July 2009
Acclaim Telecom Services 1997 - 2008
Skills
Team Management, Software Development, Software Project..., Software Design, Software Solution..., Team Building, Cloud Computing, Telecommunications, Integration, Solution Architecture, IVR, Requirements Analysis, SaaS, TCP/IP, SDLC, Team Leadership, Cross-functional Team..., Enterprise Software, Program Management, Vendor Management, Agile Methodologies, Product Management, Enterprise Architecture, VoIP, Data Center
Education
University of North Texas 1984 — 1988
Bachelor of Science (B.S.), Computer Science
Texas Tech University
Contact Solutions Inc. June 2012 - Present
Contact Solutions July 2009 - June 2012
Contact Solutions June 2008 - July 2009
Acclaim Telecom Services 1997 - 2008
Skills
Team Management, Software Development, Software Project..., Software Design, Software Solution..., Team Building, Cloud Computing, Telecommunications, Integration, Solution Architecture, IVR, Requirements Analysis, SaaS, TCP/IP, SDLC, Team Leadership, Cross-functional Team..., Enterprise Software, Program Management, Vendor Management, Agile Methodologies, Product Management, Enterprise Architecture, VoIP, Data Center
Education
University of North Texas 1984 — 1988
Bachelor of Science (B.S.), Computer Science
Texas Tech University
Doug Morhous's Contact Solutions, Inc Experience November 2010 - Present
Job Development Manager at Contact Solutions, Inc
Industry Telecommunications
Experience
Contact Solutions, Inc November 2010 - Present
Convergys/Intervoice January 2005 - August 2010
Convergys/Intervoice January 1998 - January 2005
Lockheed Martin January 1990 - September 1998
Skills
Software Development, Integration, IVR, Software Project..., Product Management, Agile Methodologies, Telecommunications, Testing, Team Building, Software Documentation, SDLC, SQL, Software Design, Visio, Requirements Analysis
Education
Rollins College 1977 — 1980
Bachelor of Arts, Mathematics/Computer Science
Contact Solutions, Inc November 2010 - Present
Convergys/Intervoice January 2005 - August 2010
Convergys/Intervoice January 1998 - January 2005
Lockheed Martin January 1990 - September 1998
Skills
Software Development, Integration, IVR, Software Project..., Product Management, Agile Methodologies, Telecommunications, Testing, Team Building, Software Documentation, SDLC, SQL, Software Design, Visio, Requirements Analysis
Education
Rollins College 1977 — 1980
Bachelor of Arts, Mathematics/Computer Science
David Nebinger David Nebinger's Contact Solutions, Inc Experience August 2011 - March 2013
Job Senior Enterprise Portal Architect at Xtivia
Industry Telecommunications
Experience
Xtivia May 2014 - Present
Contact Solutions March 2013 - May 2014
Contact Solutions Inc. August 2011 - March 2013
TBB Global Logistics October 2005 - August 2011
Collective Intelligence Inc. 2003 - October 2005
Electronic Data Systems 1999 - 2001
Amisys Synertech 1995 - 1998
Skills
Liferay, Portlets, JSF, Software Development, Java Enterprise Edition, Tomcat, Spring, JSP, Web Services, Eclipse, Hibernate, SOA, Java, Web Development, JSR 168, JUnit, Weblogic, Ant, Integration, JBoss Application Server, SOAP, JDBC, REST, JMS, Websphere, Maven, Servlets, Struts, Architectures, ActiveMQ, CVS, Architecture, Spring Framework
Education
Bowling Green State University 1990 — 1995
BS, Computer Science
Cumberland Valley High School 1983 — 1987
Xtivia May 2014 - Present
Contact Solutions March 2013 - May 2014
Contact Solutions Inc. August 2011 - March 2013
TBB Global Logistics October 2005 - August 2011
Collective Intelligence Inc. 2003 - October 2005
Electronic Data Systems 1999 - 2001
Amisys Synertech 1995 - 1998
Skills
Liferay, Portlets, JSF, Software Development, Java Enterprise Edition, Tomcat, Spring, JSP, Web Services, Eclipse, Hibernate, SOA, Java, Web Development, JSR 168, JUnit, Weblogic, Ant, Integration, JBoss Application Server, SOAP, JDBC, REST, JMS, Websphere, Maven, Servlets, Struts, Architectures, ActiveMQ, CVS, Architecture, Spring Framework
Education
Bowling Green State University 1990 — 1995
BS, Computer Science
Cumberland Valley High School 1983 — 1987
Mark Alberini Mark Alberini's Contact Solutions, Inc Experience July 2009 - April 2010
Job Regional Sales Manager at Axis Communications
Industry Security and Investigations
Experience
Axis Communications January 2013 - Present
Arrow Electronics November 2011 - September 2012
Contact Solutions Inc. July 2009 - April 2010
Siemens Enterprise Communications February 2009 - May 2009
Siemens Enterprise Communications 2008 - May 2009
Siemens Enterprise Communications 2000 - 2008
ProNet Solutions 2000 - 2002
Comdial 1996 - 2000
Skills
Cloud Computing, Unified Communications, SaaS, CRM, Managed Services, Sales Management, Account Management, Contact Centers, Network Video, Digital Surveillance, Physical Security, Channel Management, Contact Center, IVR, Consultative Selling, Team Leadership, Resource Management, Channel Partners
Education
The Ohio State University 1980 — 1984
Bachelors of Science
Duvenholmskolan, Sweden
Axis Communications January 2013 - Present
Arrow Electronics November 2011 - September 2012
Contact Solutions Inc. July 2009 - April 2010
Siemens Enterprise Communications February 2009 - May 2009
Siemens Enterprise Communications 2008 - May 2009
Siemens Enterprise Communications 2000 - 2008
ProNet Solutions 2000 - 2002
Comdial 1996 - 2000
Skills
Cloud Computing, Unified Communications, SaaS, CRM, Managed Services, Sales Management, Account Management, Contact Centers, Network Video, Digital Surveillance, Physical Security, Channel Management, Contact Center, IVR, Consultative Selling, Team Leadership, Resource Management, Channel Partners
Education
The Ohio State University 1980 — 1984
Bachelors of Science
Duvenholmskolan, Sweden
David Chumbley's Contact Solutions, Inc Experience 2004 - 2006
Job Senior Contact Center Engineer at Enventis Telecom
Industry Telecommunications
Experience
Enventis Telecom January 2006 - Present
Contact Solutions Inc 2004 - 2006
Spanlink Communications 2000 - 2004
Carlson Wagonlit Travel 1997 - 2000
Skills
Cisco, Cisco ICM, Cisco Call Manager, UCCE, UCCX, CUIC, IPIVR, Cisco Agent Desktop..., CVP, IVR, Cisco Technologies, Call Logging, Troubleshooting, Avaya, Cost Down, CCNA, Call Routing, Routing, Telephony, Unified Communications, VoIP, SIP, Contact Centers
Education
Iowa State University 1989 — 1994
Iowa State University - College of Business 1989 — 1994
Enventis Telecom January 2006 - Present
Contact Solutions Inc 2004 - 2006
Spanlink Communications 2000 - 2004
Carlson Wagonlit Travel 1997 - 2000
Skills
Cisco, Cisco ICM, Cisco Call Manager, UCCE, UCCX, CUIC, IPIVR, Cisco Agent Desktop..., CVP, IVR, Cisco Technologies, Call Logging, Troubleshooting, Avaya, Cost Down, CCNA, Call Routing, Routing, Telephony, Unified Communications, VoIP, SIP, Contact Centers
Education
Iowa State University 1989 — 1994
Iowa State University - College of Business 1989 — 1994
Ryan Lucas's Contact Solutions, Inc Experience January 2007 - January 2011
Job Operations Manager at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions April 2013 - Present
Contact Solutions January 2011 - March 2013
Contact Solutions Inc. January 2007 - January 2011
Convergys July 2005 - December 2006
Convergys September 2003 - July 2005
Digex April 2001 - September 2003
Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management
Education
Strayer University (VA)
Contact Solutions April 2013 - Present
Contact Solutions January 2011 - March 2013
Contact Solutions Inc. January 2007 - January 2011
Convergys July 2005 - December 2006
Convergys September 2003 - July 2005
Digex April 2001 - September 2003
Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management
Education
Strayer University (VA)
John Wimbrough's Contact Solutions, Inc Experience December 2010 - May 2012
Job Director, Delivery Technical Services at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions March 2014 - Present
Contact Solutions May 2012 - April 2014
Contact Solutions Inc. December 2010 - May 2012
XO Communications May 2009 - August 2010
Merlin International December 2007 - July 2008
Evergreen Systems January 1997 - February 2007
Global Management Systems, Inc. October 1993 - January 1997
Rite Aid December 1992 - October 1993
Skills
Project Management, Customer Experience, Continuous Improvement, Program Management, Process Improvement, Vendor Management, Integration, Telecommunications, Cross-functional Team..., Cloud Computing, Business Process..., Call Center, PMP, Change Management, Team Leadership, SaaS, Professional Services, Enterprise Software, Process Engineering, Team Building, Product Management, Business Development, Call Centers, Outsourcing, CRM, Business Intelligence
Education
Embry-Riddle Aeronautical University 1987 — 1989
MS
University of New Hampshire 1979 — 1982
BS/EE
Contact Solutions March 2014 - Present
Contact Solutions May 2012 - April 2014
Contact Solutions Inc. December 2010 - May 2012
XO Communications May 2009 - August 2010
Merlin International December 2007 - July 2008
Evergreen Systems January 1997 - February 2007
Global Management Systems, Inc. October 1993 - January 1997
Rite Aid December 1992 - October 1993
Skills
Project Management, Customer Experience, Continuous Improvement, Program Management, Process Improvement, Vendor Management, Integration, Telecommunications, Cross-functional Team..., Cloud Computing, Business Process..., Call Center, PMP, Change Management, Team Leadership, SaaS, Professional Services, Enterprise Software, Process Engineering, Team Building, Product Management, Business Development, Call Centers, Outsourcing, CRM, Business Intelligence
Education
Embry-Riddle Aeronautical University 1987 — 1989
MS
University of New Hampshire 1979 — 1982
BS/EE
Veronica Moriarty's Contact Solutions, Inc Experience 2010 - 2012
Job Technology Account Manager National Accounts at ORACLE
Industry Information Technology and Services
Experience
Oracle May 2015 - Present
Contact Solutions Inc. 2010 - 2012
MFS - Metropolitan Fiber Systems 1993 - 2001
Skills
Salesforce.com, Solution Selling, SaaS, Sales Process, Call Centers, Lead Generation, Direct Sales, Telecommunications, Selling, Account Management, Cloud Computing, Managed Services, Sales, Strategy, CRM, Strategic Partnerships, Product Management, Sales Management
Education
Northeastern University 1984 — 1989
Bachelor of Science, Business Communications; Interpersonal Communications
Oracle May 2015 - Present
Contact Solutions Inc. 2010 - 2012
MFS - Metropolitan Fiber Systems 1993 - 2001
Skills
Salesforce.com, Solution Selling, SaaS, Sales Process, Call Centers, Lead Generation, Direct Sales, Telecommunications, Selling, Account Management, Cloud Computing, Managed Services, Sales, Strategy, CRM, Strategic Partnerships, Product Management, Sales Management
Education
Northeastern University 1984 — 1989
Bachelor of Science, Business Communications; Interpersonal Communications
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY