ContactUS Communications

Description

Located in: Mill RunAddress: 3700 Fishinger Blvd, Hilliard, OH 43026 Hours: Open 24 hours SaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (614) 984-2399: : : : Category: : Place name: Website: : Website: http://www.contactusinc.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (3) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of ContactUS Communications Posting publicly on the Web Write a review Reviews"I was employed there I enjoyed it it's a family environment fun relaxing." "I work there you dont need experience its great" "My manager brushed it off and made it clear were all just numbers to this place." View all Google reviews

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ContactUS Communications Employees

Employee
Years
Job
Industry
Gary Kaylor Gary Kaylor Lewis Center, Ohio Details
Gary Kaylor's ContactUS Communications Experience April 2012 - February 2013
Job Call Center Manager at McGrawHill Education
Industry Financial Services
Experience
McGraw-Hill Education  July 2014 - Present
ContactUS Communications   April 2012 - February 2013
Association Member Benefits Advisors (AMBA)   August 2009 - December 2012
Bankers Life and Casualty Company  June 2006 - August 2009
GMAC Mortgage  August 2005 - June 2006
Union Savings Bank  August 2002 - June 2005
CBC Companies  May 1996 - August 2002
CUC International (Now Cendant Corporation)   1989 - 1996

Skills
Customer Service, Call Centers, Team Building, Sales, Sales Management, Credit, Customer Retention, Operational Efficiency, Insurance, Business Process..., Banking, Cold Calling, Budgets, Fixed Annuities, Mortgage Lending, Building Relationships, Account Management, Compliance, Long-term Care, Health Insurance, Life Insurance, Strategic Financial..., Personal Development, New Business Development, Credit Scoring, Credit Analysis, Loans, Long Term Care Insurance, Team Leadership, People Skills, Workflow Diagrams, Business Analytics

Education
Ohio University   1984 — 1988
BBA, Marketing

Gahanna Lincoln High School   1980 — 1984

Jeffery Oberlander Jeffery Oberlander Columbus, Ohio Area Details
Jeffery Oberlander's ContactUS Communications Experience December 2013 - December 2014
Job Data Analyst at Verizon Wireless
Industry Design
Experience
Verizon Wireless  January 2015 - Present
ContactUS Communications   December 2013 - December 2014
Trilogy Fulfillment  February 2013 - July 2013
Trilogy Fulfillment for Express   February 2011 - July 2013
Trilogy Fulfillment  February 2011 - February 2013

Skills
Dreamweaver, InDesign, Illustrator, Maya, PowerPoint, Photoshop, Microsoft Word, Mac, Graphic Design, iMovie, Microsoft Excel, Final Cut Pro, Adobe Creative Suite, Digital Photography, Flash, Photography, Microsoft Office, Web Design, Video Editing, After Effects, Customer Service, Drawing, Social Media, Facebook, WordPress, Art

Education
Bowling Green State University   2006 — 2010
Bachelors of Fine Art, Digital Arts

Trevor Friesen Trevor Friesen Columbus, Ohio Area Details
Trevor Friesen's ContactUS Communications Experience August 2013 - Present
Job President at ContactUS Communications
Industry Outsourcing/Offshoring
Experience
ContactUS Communications   August 2013 - Present
Sitel  July 2011 - July 2013
Sitel  September 2010 - July 2011
Teleperformance  January 1999 - September 2010
BellSouth  January 1998 - December 1999
Frontier Communications  1996 - 1998
USMC  1992 - 1996
USMC  1992 - 1996

Skills
Workforce Management, Contact Centers, BPO, Outsourcing, Call Center, Operations Management, Account Management, Leadership, Telecommunications, Call Centers, Process Improvement, Offshoring, Management, Customer Experience, Team Management, Business Development, Six Sigma, Business Strategy, Customer Satisfaction, Customer Service, Sales Management, Business Analysis, Vendor Management, Human Resources, CRM, Call Center Development, Sales, New Business Development, Customer Retention, Inbound Marketing, Telemarketing, Performance Management, Service Delivery, COPC, Business Process..., IEX, Contact Center..., Outsourcing Management, Operational Excellence, P&L Management, Start-ups, Executive Management

Education
University of Phoenix
Bachelor of Business Administration (B.B.A.)

Patrick Hall Patrick Hall Columbus, Ohio Area Details
Patrick Hall's ContactUS Communications Experience January 2015 - Present
Job Experienced Customer Service Industry Executive
Industry Information Services
Experience
ContactUS Communications   January 2015 - Present
Uptivity  February 2009 - October 2014
CallCopy   February 2007 - February 2009
Teleperformance, Inc  September 2001 - February 2007
CallTech Communications  September 1999 - September 2001

Skills
Customer Satisfaction, Speech Analytics, Workforce Management, Performance Management, ShoreTel, Inbound Lead Generation, Business Development, Product Marketing, Product Management, Marketing Operations, B2B Marketing Strategy, Contact Centers, Avaya, VoIP, Enterprise Software, Call Center, IVR, Call Logging, saas, Salesforce.com, Marketo, Marketing Automation, Unified Communications, Managed Services, Telecommunications, Call Centers, Cisco Technologies, Management, Channel Partners, SaaS, CRM, Customer Experience, Solution Selling, Strategic Partnerships, Telephony, Sales Process, Direct Sales, Go-to-market Strategy

Education
The Ohio State University   1994 — 1998
BA

Grove City High School   1991 — 1994

Fatima Al-Issa Fatima Al-Issa Reynoldsburg, Ohio Details
Fatima Al-Issa's ContactUS Communications Experience May 2014 - May 2014
Job HR Compliance & Reporting Auditor at L Brands
Industry Retail
Experience
L Brands  May 2015 - Present
Safelite AutoGlass  June 2014 - February 2015
ContactUS Communications   May 2014 - May 2014
Wexner Center for the Arts  August 2012 - May 2014
Columbus State Community College  June 2011 - August 2012

Skills
Microsoft Office 2007, Microsoft Excel, Outlook, Compensation & Benefits, HRIS Database Management, New Hire Processes, Team-oriented, Motivated self-starter, Multi Tasking, Customer Service, Leadership, Innovation, Adaptability, Ultipro, Kronos, PeopleSoft, Employment Law..., Recruiting, Teamwork, Human Resources, Applicant Tracking..., Microsoft Office, Interviews, Training, Employee Relations, HRIS, Management, Employee Benefits, Time Management

Education
The Ohio State University   2012 — 2014
Bachelor of Science in Business Administration, Human Resources Management/Personnel Administration, General

Elizabeth Blackburn Elizabeth Blackburn Columbus, Ohio Details
Elizabeth Blackburn's ContactUS Communications Experience September 2013 - January 2014
Job Software Engineer at 2Checkout
Industry Computer Software
Experience
2Checkout  May 2015 - Present
Dev Bootcamp  December 2014 - April 2015
Randstad Technologies US  April 2014 - June 2014
ContactUS Communications   September 2013 - January 2014
ContactUS Communications   May 2013 - January 2014
Franklin University  March 2012 - July 2013
Franklin University  August 2011 - March 2012

Skills
Ruby, Ruby on Rails, Web Development, HTML5, jQuery, Responsive Web Design, PostgreSQL, RSpec, CSS, AngularJS, JavaScript, Sinatra, Digital Media, AJAX, Customer Service, VMware, HTML/Javascript, Help Desk Support, Technical Writing, Active Directory, Technical Support, Group Policy, Windows Systems..., Microsoft Group Policy..., Programming..., VMware Infrastructure..., Microsoft Exchange

Education
Dev Bootcamp   2014 — 2015
Software Development

Franklin University   2011 — 2014
Management Information Systems, Management Information Systems, General

Clark State Community College   2008 — 2010
General Studies

Jonathan Dunham Jonathan Dunham Columbus, Ohio Area Details
Jonathan Dunham's ContactUS Communications Experience January 2011 - Present
Job Senior Vice President of Sales, Uptivity WFO by inContact
Industry Telecommunications
Experience
inContact  June 2014 - Present
JadeTrack   January 2013 - Present
ContactUS Communications   January 2011 - Present
Uptivity  November 2007 - Present
CallCopy Inc.  April 2006 - November 2007
Teleperformance USA  July 2005 - April 2006
CallTech Communications  June 2004 - September 2004

Skills
Sales Management, Sales Operations, Salesforce.com, Sales Process, Sales Presentations, VoIP, Telephony, Team Building, Team Leadership, Strategic Leadership, Software, People-oriented, Networking, Solution Selling, New Business Development, Account Management, Management, Contact Centers, Leadership, Sales, Telecommunications, Business Development, Outsourcing, Enterprise Software, Business Intelligence, Unified Communications, Call Centers, Strategy, Customer Satisfaction, Vendor Management, CRM, Analytics, Training, SaaS, Product Management, Managed Services, Cloud Computing, Direct Sales, Channel Partners, Customer Experience, Strategic Partnerships, Marketing, Professional Services, Marketing Strategy, Wireless, Start-ups, Customer Retention, Performance Management, Product Marketing, Workforce Management

Education
Ohio University   2000 — 2005
Bachelor Degree

Emily Barbour Emily Barbour Columbus, Ohio Details
Emily Barbour's ContactUS Communications Experience March 2012 - March 2013
Job IX Web Hosting
Industry Information Technology and Services
Experience
Ecommerce, LLC  September 2014 - Present
LAZ Parking  July 2014 - August 2015
ODW Logistics, Inc.   July 2013 - March 2014
ContactUS Communications   March 2012 - March 2013

Skills
Healthcare, Data Analysis, Data Entry, Sales, Typing, Telemarketing, Telephone Skills, Collections, Appointment Scheduling, Warehousing, Microsoft Excel, Microsoft Office, Microsoft Word, Windows 7, Windows XP, Windows 8, Windows Vista, Account Management, Business Development, Social Media, HTML, Leadership, Salesforce.com, Management, Customer Service, Training, Time Management, Cold Calling, Project Management

Education
University of Phoenix   2014 — 2019
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Safety Studies

Nursing Direct   2010 — 2010
State Tested Nursing Assistant, Healthcare

Brittney Lenhart Brittney Lenhart Clifton, New Jersey Details
Brittney Lenhart's ContactUS Communications Experience March 2013 - July 2013
Job Photography Professional
Industry Photography
Experience
ArtGarage/ StudioKidsArt   April 2014 - Present
Falling Awake Productions   August 2012 - Present
Self-employed  2007 - Present
Portrait Innovations  September 2013 - January 2014
ContactUS Communications   March 2013 - July 2013
Continental Message Solution  May 2011 - March 2013

Skills
Photography, Portrait Photography, Capture One, Lightroom, Adobe Creative Suite, High-end Retouching, 35 Mm, Film Proccessing, Final Cut Pro, Video Editing, Canon DSLR, Social Media, Microsoft Office, Studio Lighting, Customer Service, Management, Employee Training, Outstanding...

Education
Columbus College of Art & Design   2009 — 2011
Bachelor of Fine Arts (BFA), Photography

Sussex County Community College   2007 — 2009
Associate of Arts (AA), Photography

Brooks Williams Brooks Williams Columbus, Ohio Details
Brooks Williams's ContactUS Communications Experience January 2015 - Present
Job Account Representative
Industry Facilities Services
Experience
ContactUS Communications   January 2015 - Present
Advanced Facilities Maintenance Corporation  January 2014 - 2015
Retail Maintenance, Inc.   January 2013 - January 2014
Facility Source  February 2007 - December 2012

Skills
Account Management, Customer Service, Management, Leadership, Customer Satisfaction, Team Leadership, Project Planning, Coaching, Team Building, Project Management

Education
Bowling Green State University   2008 — 2015
Bachelor's Degree, Business Administration and Management

Chad Pritchard Chad Pritchard Columbus, Ohio Area Details
Chad Pritchard's ContactUS Communications Experience July 2013 - June 2014
Job Contact Center Consultant
Industry Education Management
Experience
Uptivity  June 2014 - Present
ContactUS Communications   July 2013 - June 2014
ContactUS Communications   February 2012 - July 2013
Affinion Group (formerly Cendant)   June 2005 - December 2011
Cendant  1999 - 2005

Skills
E-Learning, Customer Service, Learning Management..., Visio, SnagIt, Performance Improvement, Sales, Training, Coaching, Call Centers, Leadership, Management, Instructional Design, Needs Analysis, Team Building, Leadership Development, Microsoft Office, Employee Training, Blended Learning, Instructor-led Training, Quality Assurance, Performance Management, Training Delivery, Process Improvement, Customer Experience, Software Documentation, Human Resources

Education
University of Central Oklahoma   1995 — 1999

Shannon Musser Shannon Musser Lewis Center, Ohio Details
Shannon Musser's ContactUS Communications Experience March 2015 - Present
Job Tier II Customer Service Representative at ContactUS Communications
Industry Retail
Experience
ContactUS Communications   March 2015 - Present
Chipotle Mexican Grill  January 2015 - February 2015
Giant Eagle  December 2014 - January 2015
Halloween Express  2014 - 2014

Skills
Customer Service, Retail, Microsoft Office, Microsoft Excel, Sales Management, Training, Inventory Management, Microsoft Word, Cash Handling, Food Preparation, Teamwork, Leadership, ePowerCenter, Avaya, Microsoft Windows, Computer Troubleshooting, Graphic Design, Graphic Arts, Sales, Cashiering, Customer Satisfaction, Time Management, Customer Experience, Call Centers

Education
Columbus State Community College   2012 — 2014
Fine/Studio Arts, General

Olentangy Orange High School   2007 — 2011
High School Diploma

Mark Studer Mark Studer Columbus, Ohio Area Details
Mark Studer's ContactUS Communications Experience December 2012 - Present
Job Owner at Studer Consulting, LLC
Industry Information Technology and Services
Experience
JadeTrack   November 2014 - Present
ContactUS Communications   December 2012 - Present
Studer Consulting, LLC   August 2004 - Present
inContact  June 2014 - March 2015
CallCopy Inc.  March 2008 - June 2014
Teleperformance  November 1999 - March 2008
Deloitte  1995 - 1999
US Army  June 1988 - June 1991

Skills
Process Improvement, Forecasting, Call Center, Managerial Finance, Workforce Management, Financial Reporting, Sarbanes-Oxley Act, Negotiation, Auditing, Change Management, Management, Call Centers, Business Analysis, Strategy, Budgets, Outsourcing, Performance Management, Start-ups, Strategic Planning, Executive Management, Leadership, Vendor Management, Analysis, Business Process..., Salesforce.com, Strategic Financial..., Finance, Operations Management, Team Building, Business Process, Business Strategy, Business Planning, CRM, Mergers & Acquisitions

Education
The Ohio State University   1991 — 1995
BSBA, Accounting

Capital University - School of Management   2002 — 2004
Master of Business Administration (MBA)

Arlene Irizarry Arlene Irizarry United States Details
Arlene Irizarry's ContactUS Communications Experience July 2012 - July 2013
Job Spanish Translator at FEMA
Industry Public Relations and Communications
Experience
FEMA  July 2015 - Present
Global Foundation for Democracy and Development  July 2014 - July 2015
AHM-American Health Medicare   August 2013 - December 2013
Triple-S Salud-Blue Cross Blue Shield Independent Concessionary Puerto Rico   July 2012 - July 2013
Contactus Communications   July 2012 - July 2013
Puerto Rico Highway and Transportation Authority  January 2008 - June 2012
Casiano Distribution Network, a Division of Casiano Communications   March 2007 - 2008
Contemporary Museum of Art of Puerto Rico   February 2006 - December 2007
X-Films, Inc   January 2000 - January 2005

Skills
Press Releases, Media Relations, Public Relations, Translation, Advertising, Spanish, Marketing Strategy, Strategic Communications, Journalism, Internal Communications, Marketing, Social Media, Proofreading, Newsletters, Music Journalism, Press Office, Copy Editing, Press Relations, Press Conferences, Creative Writing, Creative Writer, Publishing, Guitarist, Music Industry

Education
University of Puerto Rico
Master of Arts, Public Communication

Universidad Central de Bayamón
Bachelor of Arts, Journalism

Coldwell Bankers
License, Real Estate Broker

Universidad del Sagrado Corazón
Creative Writing

Tim Weis Tim Weis Columbus, Ohio Area Details
Tim Weis's ContactUS Communications Experience December 2013 - May 2015
Job Senior Healthcare Account Executive at Lochbridge
Industry Information Technology and Services
Experience
Lochbridge  May 2015 - Present
ContactUS Communications   December 2013 - May 2015
Health Care DataWorks  May 2012 - December 2013
HealthDynamix, a PC Mall Division   May 2011 - May 2012
HDS  April 2008 - May 2011
Hewlett-Packard  1995 - 2008

Skills
Healthcare Workflow..., Healthcare Solution..., Consultative Selling, EMR, Meaningful Use, HealthCare IT Solutions..., Healthcare Account..., Healthcare Information..., Account Management, Solution Selling, Healthcare IT, EHR, Business Intelligence, Hospitals, Healthcare, Selling, Professional Services, Partner Management, Data Warehousing, Strategic Planning, Storage, Managed Services, SaaS, Security, Contact Centers, Customer Service, Customer Satisfaction, Business Development, Management

Education
Otterbein University   1981 — 1985
BA, Mathematics/History

Mike Bowling Mike Bowling Baltimore, Maryland Area Details
Mike Bowling's ContactUS Communications Experience September 2015 - Present
Job Director of New Business Development at ContactUS Communications
Industry Outsourcing/Offshoring
Experience
ContactUS Communications   September 2015 - Present
Radius Global Solutions LLC  June 2013 - September 2015
Access Worldwide Communications   February 2007 - June 2013
DialAmerica Marketing  September 2005 - February 2007
Chesapeake TeleServices   June 1993 - August 2005

Skills
Contact Center..., Sales Growth, Revenue Enhancement..., Onshore to Offshore or..., Telecom Acquistion &..., Business-to-Business..., Telecommunications, Sales Process, Contact Centers, Outsourcing, BPO, Lead Generation, Call Centers, B2B, Customer Service, Nearshore, Program Management, Call Center, Inbound Marketing, Account Management, Telemarketing, Customer Retention, Customer Experience, Financial Services

Education
University of Baltimore   1993 — 1998
M.B.A., Marketing

Towson University   1989 — 1991
B.S., Marketing

LaPlata High School   1983 — 1987

Lee Riddel Lee Riddel Columbus, Ohio Area Details
Lee Riddel's ContactUS Communications Experience December 2014 - Present
Job Operations Manager at ContactUS Inc, A Customer Contact Solutions Company
Industry Outsourcing/Offshoring
Experience
ContactUS Communications   December 2014 - Present

Education
The Ohio State University
Bachelor of Arts (B.A.)

Brittney Caven Brittney Caven Columbus, Ohio Details
Brittney Caven's ContactUS Communications Experience July 2014 - February 2015
Job Sales Representative at IGS Energy
Industry Consumer Services
Experience
IGS Energy  June 2015 - Present
ContactUS Communications   July 2014 - February 2015
ContactUS Communications   October 2013 - July 2014
Family Resource Center  August 2012 - September 2013
Family Resource Center of Northwest Ohio, Inc.   August 2011 - November 2012
The Goddard School  August 2010 - January 2011

Skills
Curriculum Development, Teaching, Community Outreach, Microsoft Office, Early Childhood Mental..., First Aid, Management

Education
The Ohio State University   2007 — 2010
B.S., Human Development and Family Science

Case Western Reserve University
Master of Science in Social Administration (MSSA)

Venice Givens Venice Givens Columbus, Ohio Area Details
Venice Givens's ContactUS Communications Experience October 2013 - Present
Job Customer Sales and Service Representative at ContactUS Communications
Industry Telecommunications
Experience
Miami-Jacobs Career College  January 2014 - Present
ContactUS Communications   October 2013 - Present
Sear's home improvements  April 2009 - June 2011
InfoCision Management Corporation  June 2010 - February 2011

Skills
Telemarketing, Computer Literate, Life, Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, PowerPoint, Budgets, Teaching, Resume Writing, Higher Education, Data Entry, Office Management, Outlook

Education
Franklin University   2014 — 2016
Bachelor's Degree, Business Administration and Management, General, Sophomore

Miami-Jacobs career college   2011 — 2011

Harding Business College   1989 — 1990
Nurse Assistant Certificate, nursing

Joe Atzberger Joe Atzberger Palo Alto, California Details
Joe Atzberger's ContactUS Communications Experience August 2012 - September 2012
Job Big data wrangler
Industry Information Technology and Services
Experience
Stanford University  August 2014 - Present
Booksite   March 2013 - August 2014
CallCopy Inc.  September 2012 - January 2013
ContactUS Communications   August 2012 - September 2012
WorthPoint  June 2011 - August 2012
ByWater Solutions  2010 - 2012
Equinox Software, Inc.   August 2009 - October 2010
LibLime   September 2007 - August 2009
Metropolitan Educational Council   July 2004 - September 2007
Ohio Department of Aging  March 2003 - November 2003

Skills
PostgreSQL, Git, EDIFACT, MySQL, Perl, SQL, Subversion, Ruby, JavaScript, CSS, HTML, Linux, Apache, jQuery, Web Applications, Software Development

Education
The Ohio State University   1995 — 2000
BA, Computer & Information Science

The Ohio State University   1995 — 2000
BA, English

Toya Vickers Toya Vickers Columbus, Ohio Details
Toya Vickers's ContactUS Communications Experience March 2014 - Present
Job CEO/Owner of Toyshelf Inc.
Industry Writing and Editing
Experience
ContactUS Communications   March 2014 - Present
Toyshelf Inc.   June 2009 - Present
Children's Defense Fund  April 2006 - November 2008
Alliance for Children and Families  September 2002 - April 2003

Skills
Creative Writing, Grant Writing, Social Services, Research, Blogging, Program Development, Public Relations, Leadership Development, Teaching, Crisis Intervention, Proposal Writing, Community Outreach, Editing, Nonprofits, Public Speaking, Program Evaluation, Public Policy, Fundraising, Leadership, Microsoft Office, Grants, Customer Service

Education
Howard University   2001 — 2003
Master's, Social Work

The Ohio State University   1994 — 1999
Bachelor of Arts, Psychology

Laurel Conrad Laurel Conrad Columbus, Ohio Area Details
Laurel Conrad's ContactUS Communications Experience May 2014 - September 2014
Job Freelance Production Assistant at WSYX 6
Industry Broadcast Media
Experience
WSYX 6   August 2015 - Present
Columbus Clippers Baseball Team  May 2015 - Present
Columbus Clippers Baseball Team  April 2015 - Present
Sonnyboo Productions   January 2015 - Present
53 & Main   January 2015 - July 2015
ContactUS Communications   May 2014 - September 2014
CVS Pharmacy  March 2014 - May 2014
Lima Water Treatment Plant   May 2013 - July 2013
Rue 21  April 2012 - December 2012
Arby's Restaurant Group, Inc.   March 2011 - March 2012

Skills
Adobe Audition, Adobe Premiere, Camera Operation, Video Editing, Social Media, Video Production, Teamwork, Microsoft Office, Time Management, Editing, Event Planning, Customer Service

Education
The Ohio Center For Broadcasting   2014 — 2015

The Ohio State University   2010 — 2014
Bachelor of Arts (B.A.), Communications

Lima Central Catholic   2006 — 2010
Academic

Patrick Deel Patrick Deel Columbus, Ohio Area Details
Patrick Deel's ContactUS Communications Experience January 2014 - October 2014
Job Experienced and adaptable professional
Industry Hospital & Health Care
Experience
Nationwide Childrens Hospital  May 2015 - Present
CompuProof Inc   April 2015 - Present
BodTV Productions   January 2015 - March 2015
DASCO Home Medical Equipment  November 2014 - January 2015
ContactUS Communications   January 2014 - October 2014
Self-Employed  January 2013 - October 2014
Trilogy Fulfillment  January 2011 - August 2012
JP Morgan Chase & Co  February 2009 - January 2010
Staffmark/Toys R Us Distribution Center   October 2008 - November 2008
Exel Direct  September 2008 - October 2008

Skills
Workforce Management, Aspect, Requirements Analysis, Process Development, System Administration, Forecasting, Staffing Models, Employee Relations, Staff Training, Strategic Partnerships, Coaching, Customer Relations, Payroll Administration, Budgeting, Hiring, Scheduling, Recruiting, Process Scheduler, Call Centers, Payroll, Customer Service, Human Resources, Leadership, Process Improvement, Training, Team Building, Management, Analysis, Project Management

Education
University of Wisconsin - Green Bay   2014 — 2016
Bachelor's Degree, Health Information/Medical Records Technology/Technician

Columbus State Community College   2013 — 2014
Associate's degree, Health Information/Medical Records Administration/Administrator

Franklin University   1992 — 1994
Bachelor of Science, Marketing

Columbus State Community College   2013 — 2015
Associate of Applied Science, Marketing

Susan McKee Susan McKee Columbus, Ohio Area Details
Susan McKee's ContactUS Communications Experience August 2012 - February 2014
Job IBM Software Solutions
Industry Computer Software
Experience
IBM  March 2014 - Present
ContactUS Communications   August 2012 - February 2014
Verizon Business  January 2008 - August 2012
Verizon Business  December 1999 - January 2008
Sprint Nextel  November 1998 - December 1999
Sprint Nextel  May 1994 - November 1998

Skills
ITIL v3 Foundations..., Strategic Partnerships, Integration, Management, Telecommunications, Outsourcing, Enterprise Architecture, Cloud Computing, Leadership, Analytics, IT Outsourcing, Sales, SaaS, Customer Retention, Strategy

Education
Bowling Green State University   1987 — 1991
Bachelor of Science in Business Administration

Nick Euton Nick Euton Columbus, Ohio Details
Nick Euton's ContactUS Communications Experience April 2012 - January 2014
Job Specialist at Nationwide Insurance
Industry Insurance
Experience
Nationwide Insurance  August 2014 - Present
ContactUS Communications   April 2012 - January 2014
Teleperformance  January 2005 - April 2010
California Pizza Kitchen  May 2001 - April 2004

Skills
Relationship Management, Call Center, Leadership, Process Improvement, Customer Experience, Project Management, Team Leadership, Sales, Management, Vendor Management, Networking, Call Centers, Customer Service, CRM, Workforce Management, Operations Management

Education
Columbus State   2001 — 2005
Business, Architecture

Eastland-Fairfield Career and Technical Schools   1999 — 2001
Certificate, Architecture & Construction Management

Gerri Prince-Rivers Gerri Prince-Rivers Columbus, Ohio Area Details
Gerri Prince-Rivers's ContactUS Communications Experience August 2015 - Present
Job Operations Manager at ContactUS Communications
Industry Outsourcing/Offshoring
Experience
ContactUS Communications   August 2015 - Present
National Church Residences  February 2015 - Present
Nia Holistic Health & Wellness   April 2014 - Present
Active Edge Chiropractic   October 2013 - September 2014
American Latex Allergy Association   January 2013 - October 2013
Acloche  February 2013 - September 2013
ZOLL Medical Corporation  January 2013 - September 2013
Sandoval Regional Medical Center  June 2012 - December 2012
Asthma Allies   January 2012 - May 2012
Asthma Allies   May 2005 - January 2012

Skills
Public Speaking, Organizational..., Team Building, Healthcare, Non-profits, Strategic Planning, Pediatrics, Healthcare Management, Critical Care, Community Outreach, ICU, Asthma, Health Education, Allergy, Program Management, Wound Care, Social Media, Direct Patient Care, Fundraising, Event Planning, Recruiting, Patient Safety, Medical Education, Clinical Research, Inpatient, Diabetes, Medicine, Nursing, Community Organizing, Health Promotion, Nonprofits, Team Leadership

Education
Institute for Integrative Nutrition   2013 — 2014
Integrative Nutrition Health Coach

The University of New Mexico   2009 — 2011
Pre-Medicine

Central New Mexico Community College   2007 — 2007
General Education

National American University   2005 — 2007
BS, Health Care Management

University of Wisconsin-Superior   1997 — 2003
General Education - Extended Degree Program

Madison Area Technical College   1993 — 1996
Certificate, EMT - Basic & EMT Intermediate

University of Wisconsin-Eau Claire   1987 — 1991

Worthington High School   1983 — 1987
High School Diploma, College Preparatory

Marc Humker Marc Humker Columbus, Ohio Area Details
Marc Humker's ContactUS Communications Experience August 2013 - April 2015
Job Customer Service Manager at Ferrellgas
Industry Consumer Services
Experience
Ferrellgas  April 2015 - Present
ContactUS Communications   August 2013 - April 2015
ContactUS Communications   August 2013 - December 2013
FacilitySource  June 2012 - May 2013
Affinion Group  April 2009 - May 2012
Norfolk Southern  September 2008 - March 2009
Darden Restaurants and Various other Restaurants   May 2002 - September 2008

Skills
Microsoft Office, Employee Relations, Conflict Resolution, Problem Solving, Business Analysis, Key Performance..., Communication Skills, IEX Total View, Staff Retention, Call Center..., Performance Management, Benefit Cost Analysis, Call Center Coaching, Teamwork, Managing Processes, Customer Service, Customer Focus, Priority Management, NICE Call Recording, IEX Webstation, SharePoint, Expert Communicator, Avaya Communication..., Workforce Management, Contact Center..., Attrition Reduction, Real-time Data, Great Motivator, Quality Assurance..., Cognos, Ceridian Payroll System, Coaching, Facilities Operations, Facilities Management, Call Center, Call Centers, Operations Management, Budgets, Management, Sales, Process Scheduler, Customer Satisfaction, Team Leadership, Customer Retention, Vendor Management, Leadership, Team Building, Training, Customer Experience, Process Improvement

Education
The Ohio State University   2008 — 2009
American History (United States), 3.6

Massasoit Community College   2000 — 2002
Sociology, 4.0

Westerville South High School   1996 — 2000
Honors Diploma, Basic Education

Kurt Schmittgen Kurt Schmittgen Columbus, Ohio Details
Kurt Schmittgen's ContactUS Communications Experience November 2013 - Present
Job Speech Analytics Specialist
Industry Consumer Services
Experience
ContactUS Communications   November 2013 - Present
The Ohio State University  November 2010 - September 2011
Berki & Nehr, LLC   May 2008 - September 2010

Skills
Microsoft Office, Editing, Microsoft Word, Public Speaking, PowerPoint, Social Media, Student Affairs

Education
The Ohio State University   2010 — 2012
B.A, English - Literature

Ohio University   2008 — 2009

Elyria Catholic High School   2004 — 2008
High School Diploma