Convergent Outsourcing
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Convergent Outsourcing Employees
Employee
Years
Job
Industry
Jedon Lowe Jedon Lowe's Convergent Outsourcing Experience August 2007 - Present
Job Client Manager
Industry Outsourcing/Offshoring
Experience
Convergent Outsourcing August 2007 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Management, Outlook, Leadership, English, Call Centers, Process Improvement, Research, Team Leadership
Education
Troy University 2004 — 2007
Associate's degree, Business Administration and Management, General
Convergent Outsourcing August 2007 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Management, Outlook, Leadership, English, Call Centers, Process Improvement, Research, Team Leadership
Education
Troy University 2004 — 2007
Associate's degree, Business Administration and Management, General
Kurt Lilley Kurt Lilley's Convergent Outsourcing Experience July 2009 - May 2013
Job A R Manager at SalesStaff, LLC
Industry Financial Services
Experience
SalesStaff, LLC January 2014 - Present
Convergent Outsourcing July 2009 - May 2013
United Recovery Systems LP January 1998 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Leadership, Budgets, Time Management, Sales Process, Sales Operations, Salesforce.com, Leadership, Team Building, Management, Email Marketing, Marketing Strategy, Cold Calling
Education
Midwestern State University 1985 — 1988
SalesStaff, LLC January 2014 - Present
Convergent Outsourcing July 2009 - May 2013
United Recovery Systems LP January 1998 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Leadership, Budgets, Time Management, Sales Process, Sales Operations, Salesforce.com, Leadership, Team Building, Management, Email Marketing, Marketing Strategy, Cold Calling
Education
Midwestern State University 1985 — 1988
Akeia James Akeia James's Convergent Outsourcing Experience April 2009 - November 2014
Job Call Center Supervisor
Industry Consumer Services
Experience
Emory Healthcare November 2014 - Present
Convergent Outsourcing April 2009 - November 2014
Gwinnett County Public School October 2007 - April 2009
Empty Stocking Fund December 2006 - January 2009
Cool Girls Inc September 2006 - August 2007
Skills
Microsoft Office, CMS, Avaya, Customer Service, CBIS, Citrix Metaframe, ACD, Customer Satisfaction, Training, Time Management, Sales, Recruiting, Interviews
Education
Georgia State University 2003 — 2007
B.S. & B.A., Psychology, Sociology
Emory Healthcare November 2014 - Present
Convergent Outsourcing April 2009 - November 2014
Gwinnett County Public School October 2007 - April 2009
Empty Stocking Fund December 2006 - January 2009
Cool Girls Inc September 2006 - August 2007
Skills
Microsoft Office, CMS, Avaya, Customer Service, CBIS, Citrix Metaframe, ACD, Customer Satisfaction, Training, Time Management, Sales, Recruiting, Interviews
Education
Georgia State University 2003 — 2007
B.S. & B.A., Psychology, Sociology
Chrislyn Lanier Chrislyn Lanier's Convergent Outsourcing Experience August 2012 - November 2012
Job
Industry Pharmaceuticals
Experience
Convergent Outsourcing August 2012 - November 2012
ACS, Inc. for Virgin America Airlines November 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Editing
Education
Thomas Nelson Community College 2013 — 2013
Pharmacy Certification, Pharmacy Technician/Assistant
Convergent Outsourcing August 2012 - November 2012
ACS, Inc. for Virgin America Airlines November 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Editing
Education
Thomas Nelson Community College 2013 — 2013
Pharmacy Certification, Pharmacy Technician/Assistant
Blondell Myers Blondell Myers's Convergent Outsourcing Experience 2011 - Present
Job Assistant Project Manager at Convergent Outsourcing
Industry Consumer Services
Experience
Convergent Outsourcing 2011 - Present
Teleperformance November 2010 - April 2011
Sitel October 2003 - January 2010
Skills
Excellent computer..., Excellent communication..., Excellent interpersonal..., Excels at operating in..., Ability to look at..., Delegate..., High comfort level...
Education
Augusta State University 2010 — 2012
Still attend, Sociology
Convergent Outsourcing 2011 - Present
Teleperformance November 2010 - April 2011
Sitel October 2003 - January 2010
Skills
Excellent computer..., Excellent communication..., Excellent interpersonal..., Excels at operating in..., Ability to look at..., Delegate..., High comfort level...
Education
Augusta State University 2010 — 2012
Still attend, Sociology
Iafay Latif Iafay Latif's Convergent Outsourcing Experience July 2012 - Present
Job Training Manager at Convergent Outsourcing
Industry Financial Services
Experience
Convergent Outsourcing July 2012 - Present
Verizon Wireless February 2005 - July 2012
Verizon Wireless February 1999 - January 2005
Verizon Wireless August 2001 - November 2001
Skills
Customer Retention, Call Center, Coaching, Customer Service, Adult Learning Theory, Applied Behavior..., Training, Troubleshooting, Leadership, Leadership Development, Mediation, Conflict Resolution, Communication Skills, Interpersonal Skill, Mentoring, Analytical Skills, Call Centers, Time Management, Workshop Facilitation, Sales, Team Building, Soft Skills, Customer Experience, Training Delivery, Technical Support, Employee Relations, Employee Training, Cross-functional Team..., Human Resources, Telecommunications, Management, Account Management, Performance Management, Customer Satisfaction, Team Leadership, Marketing, Vendor Management, Employee Engagement, Networking, Staff Development, Direct Sales, Program Management, Process Improvement, Sales Process, Recruiting, Hiring, Workforce Management, Interviews, Teamwork, Instructor-led Training
Education
UC Davis 1993 — 1996
Mechanical Engineering
Convergent Outsourcing July 2012 - Present
Verizon Wireless February 2005 - July 2012
Verizon Wireless February 1999 - January 2005
Verizon Wireless August 2001 - November 2001
Skills
Customer Retention, Call Center, Coaching, Customer Service, Adult Learning Theory, Applied Behavior..., Training, Troubleshooting, Leadership, Leadership Development, Mediation, Conflict Resolution, Communication Skills, Interpersonal Skill, Mentoring, Analytical Skills, Call Centers, Time Management, Workshop Facilitation, Sales, Team Building, Soft Skills, Customer Experience, Training Delivery, Technical Support, Employee Relations, Employee Training, Cross-functional Team..., Human Resources, Telecommunications, Management, Account Management, Performance Management, Customer Satisfaction, Team Leadership, Marketing, Vendor Management, Employee Engagement, Networking, Staff Development, Direct Sales, Program Management, Process Improvement, Sales Process, Recruiting, Hiring, Workforce Management, Interviews, Teamwork, Instructor-led Training
Education
UC Davis 1993 — 1996
Mechanical Engineering
Renisha Wilson, PHR Renisha Wilson, PHR's Convergent Outsourcing Experience October 2010 - Present
Job Master Trainer at Convergent Outsourcing
Industry Telecommunications
Experience
Convergent Outsourcing October 2010 - Present
Whitney Bank May 2009 - October 2010
Regions Financial Corporation January 2005 - October 2008
Regions Financial Corporation September 2002 - January 2005
Skills
Employee Training, Problem Solving, Human Resources, Team Leadership, Collaboration, Telecommunications, Change Management, Positive Team Player, Customer Experience, Strategic Planning, Multi Tasking, Organized with Strong..., Cost Control, Quality Control, Computer Proficiency, Keen Listener, Presentations, Team Building, Telephone Skills, Microsoft Office, Coordination, Research, Coaching Staff, Following Up, Office Equipment, Business Intelligence, HR Policies, HRIS, Job Placements, Interviewing Skills, Client Relations Skills, Inspiring People, Negotiation, Collections, Customer Service, Hiring, Succession Planning, College Recruiting
Education
Troy University 2007 — 2009
Master of Science (M.S.), Human Resource Management
Alabama State University 2000 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Convergent Outsourcing October 2010 - Present
Whitney Bank May 2009 - October 2010
Regions Financial Corporation January 2005 - October 2008
Regions Financial Corporation September 2002 - January 2005
Skills
Employee Training, Problem Solving, Human Resources, Team Leadership, Collaboration, Telecommunications, Change Management, Positive Team Player, Customer Experience, Strategic Planning, Multi Tasking, Organized with Strong..., Cost Control, Quality Control, Computer Proficiency, Keen Listener, Presentations, Team Building, Telephone Skills, Microsoft Office, Coordination, Research, Coaching Staff, Following Up, Office Equipment, Business Intelligence, HR Policies, HRIS, Job Placements, Interviewing Skills, Client Relations Skills, Inspiring People, Negotiation, Collections, Customer Service, Hiring, Succession Planning, College Recruiting
Education
Troy University 2007 — 2009
Master of Science (M.S.), Human Resource Management
Alabama State University 2000 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Jordan Stastny Jordan Stastny's Convergent Outsourcing Experience 2012 - Present
Job Vice President, Sales at Convergent Outsourcing
Industry Outsourcing/Offshoring
Experience
Convergent Outsourcing 2012 - Present
LCS 2011 - 2011
GENPACT LLC 2009 - 2011
STA International 2007 - 2009
iQor 2007 - 2007
NCO Financial Systems 2003 - 2007
Océ North America (Océ Business Services) 2002 - 2003
Océ North America, Inc. 1994 - 2002
Xerox Corporation 1981 - 1994
Skills
BPO, Sales Management, CRM, Negotiation, Turn Around Management, Strategy, CXO, Order to Cash, Hunting, Hunter, Outsourcing, Solution Selling, New Business Development, Account Management, Executive Management, Leadership, SPIN, Business Development, Sales, F&A, P2P, Source to Pay, Strategic Planning, Management, Business Process..., B2B, Direct Sales, Competitive Analysis, Business Strategy, Team Leadership, Performance Management, Customer Retention, Telecommunications, Sales Process
Education
Centenary College of Louisiana 1978 — 1981
BS, Accounting
Centenary College of Louisiana 1978 — 1981
Bachelor of Science (B.S.), Accounting
Convergent Outsourcing 2012 - Present
LCS 2011 - 2011
GENPACT LLC 2009 - 2011
STA International 2007 - 2009
iQor 2007 - 2007
NCO Financial Systems 2003 - 2007
Océ North America (Océ Business Services) 2002 - 2003
Océ North America, Inc. 1994 - 2002
Xerox Corporation 1981 - 1994
Skills
BPO, Sales Management, CRM, Negotiation, Turn Around Management, Strategy, CXO, Order to Cash, Hunting, Hunter, Outsourcing, Solution Selling, New Business Development, Account Management, Executive Management, Leadership, SPIN, Business Development, Sales, F&A, P2P, Source to Pay, Strategic Planning, Management, Business Process..., B2B, Direct Sales, Competitive Analysis, Business Strategy, Team Leadership, Performance Management, Customer Retention, Telecommunications, Sales Process
Education
Centenary College of Louisiana 1978 — 1981
BS, Accounting
Centenary College of Louisiana 1978 — 1981
Bachelor of Science (B.S.), Accounting
Sara Betancur Sara Betancur's Convergent Outsourcing Experience March 2008 - September 2011
Job Graduate Student at UC San Diego
Industry Research
Experience
World Financial Group (WFG) January 2014 - January 2015
Georgia State University June 2013 - April 2014
Convergent Outsourcing March 2008 - September 2011
Skills
Spanish, Research, Intercultural..., Qualitative Research, Higher Education, Social Sciences, Anthropology, English, Linguistics, Program Evaluation, Academic Writing, Microsoft Office, Data Analysis, Teamwork, International Relations, Community Outreach, Leadership, Critical Thinking, Research Design, Public Speaking, Teaching, Social Media, Bilingual-English/Spanis..., Creative Writer, Leadership Development, History, Sociology, Grant Writing, PowerPoint, Editing, Microsoft Word, Microsoft Excel, Policy Analysis, ELAN, Creative Writing
Education
University of California, San Diego 2014 — 2020
Doctor of Philosophy (Ph.D.), Anthropology
Georgia State University 2012 — 2013
Bachelor of Arts (B.A.), Anthropology and Linguistics, 4.02
North Springs High School
World Financial Group (WFG) January 2014 - January 2015
Georgia State University June 2013 - April 2014
Convergent Outsourcing March 2008 - September 2011
Skills
Spanish, Research, Intercultural..., Qualitative Research, Higher Education, Social Sciences, Anthropology, English, Linguistics, Program Evaluation, Academic Writing, Microsoft Office, Data Analysis, Teamwork, International Relations, Community Outreach, Leadership, Critical Thinking, Research Design, Public Speaking, Teaching, Social Media, Bilingual-English/Spanis..., Creative Writer, Leadership Development, History, Sociology, Grant Writing, PowerPoint, Editing, Microsoft Word, Microsoft Excel, Policy Analysis, ELAN, Creative Writing
Education
University of California, San Diego 2014 — 2020
Doctor of Philosophy (Ph.D.), Anthropology
Georgia State University 2012 — 2013
Bachelor of Arts (B.A.), Anthropology and Linguistics, 4.02
North Springs High School
Chiquita Harville's Convergent Outsourcing Experience February 2012 - Present
Job Call Center Representative at Convergent Outsourcing
Industry Consumer Services
Experience
Convergent Outsourcing February 2012 - Present
Montgomery, Al February 2011 - February 2012
Montgomery,Al January 2009 - April 2009
Sistas Can Survive Coalition 2008 - 2008
Skills
Computer literacy, Great Organizer, Skills with 360 Short..., Leadership, Avid
Education
Alabama State University 2005 — 2010
Bachelor of Arts (BA), Communications Radio and Television Production
Convergent Outsourcing February 2012 - Present
Montgomery, Al February 2011 - February 2012
Montgomery,Al January 2009 - April 2009
Sistas Can Survive Coalition 2008 - 2008
Skills
Computer literacy, Great Organizer, Skills with 360 Short..., Leadership, Avid
Education
Alabama State University 2005 — 2010
Bachelor of Arts (BA), Communications Radio and Television Production
Khadijah Abdullah Khadijah Abdullah's Convergent Outsourcing Experience August 2006 - Present
Job Comm
Industry Telecommunications
Experience
Verizon Wireless April 2015 - Present
Convergent OutSourcing August 2006 - Present
Technology February 2013 - April 2015
Skills
Talent Acquisition, Recruiting, Succession Planning, Performance Management, Needs Analysis, Organizational..., SPSS, Employee Relations, Organizational..., Training, Interviews, Employee Training, Career Development, Employee Engagement
Education
The Chicago School of Professional Psychology 2011 — 2013
Master, Industrial Organizational Psychology
Montclair State University 1998 — 2004
BA, Psychology
Walden University
Verizon Wireless April 2015 - Present
Convergent OutSourcing August 2006 - Present
Technology February 2013 - April 2015
Skills
Talent Acquisition, Recruiting, Succession Planning, Performance Management, Needs Analysis, Organizational..., SPSS, Employee Relations, Organizational..., Training, Interviews, Employee Training, Career Development, Employee Engagement
Education
The Chicago School of Professional Psychology 2011 — 2013
Master, Industrial Organizational Psychology
Montclair State University 1998 — 2004
BA, Psychology
Walden University
Monique Overstreet's Convergent Outsourcing Experience July 2012 - April 2013
Job Founder at MoKnowledge LLC
Industry Individual & Family Services
Experience
Wellspring Living, Inc. April 2013 - June 2015
Convergent Outsourcing July 2012 - April 2013
Volunteers of America of Minnesota October 2011 - April 2012
YMCA of the Greater Twin Cities March 1999 - April 2011
YMCA September 2007 - August 2009
Skills
Life Insurance, Social Services, Family Therapy, Program Development, Adolescents, Nonprofits, Youth Development, Treatment, Life Insurance License, Accident and Health..., •Advanced..., Strong communication..., •Problem Resolving, Commitment to quality..., •Experience working..., Relationship/ team..., Computer proficient, Event Planning, Leadership Development, Coaching, Social Networking, Staff Development, Program Management, Management, Personnel Supervision
Education
Argosy University Atlanta 2012 — 2015
Master of Arts (M.A.), Clinical Mental Health Counseling
Metropolitan State University 2007 — 2010
Bachelor of Science, Human Services
Wellspring Living, Inc. April 2013 - June 2015
Convergent Outsourcing July 2012 - April 2013
Volunteers of America of Minnesota October 2011 - April 2012
YMCA of the Greater Twin Cities March 1999 - April 2011
YMCA September 2007 - August 2009
Skills
Life Insurance, Social Services, Family Therapy, Program Development, Adolescents, Nonprofits, Youth Development, Treatment, Life Insurance License, Accident and Health..., •Advanced..., Strong communication..., •Problem Resolving, Commitment to quality..., •Experience working..., Relationship/ team..., Computer proficient, Event Planning, Leadership Development, Coaching, Social Networking, Staff Development, Program Management, Management, Personnel Supervision
Education
Argosy University Atlanta 2012 — 2015
Master of Arts (M.A.), Clinical Mental Health Counseling
Metropolitan State University 2007 — 2010
Bachelor of Science, Human Services
Alyssa Jenae' Douglas Alyssa Jenae' Douglas's Convergent Outsourcing Experience October 2012 - March 2014
Job Journalism Student
Industry Consumer Services
Experience
Outcomes Health Information Solutions March 2014 - Present
Convergent outsourcing October 2012 - March 2014
Alorica November 2010 - May 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Teamwork, Retail, Data Entry
Education
Georgia Perimeter College 2014 — 2017
Associate's Degree, Communication, Journalism, and Related Programs, 3.33
Outcomes Health Information Solutions March 2014 - Present
Convergent outsourcing October 2012 - March 2014
Alorica November 2010 - May 2012
Skills
Microsoft Word, Customer Service, PowerPoint, Teamwork, Retail, Data Entry
Education
Georgia Perimeter College 2014 — 2017
Associate's Degree, Communication, Journalism, and Related Programs, 3.33
Elizabeth Combs's Convergent Outsourcing Experience June 2013 - June 2015
Job at
Industry Market Research
Experience
ADP June 2015 - Present
Convergent Outsourcing June 2013 - June 2015
U.S. Army Reserve June 2008 - June 2014
Macy's March 2011 - March 2013
Skills
Training, Customer Service, Microsoft Excel, Employee Training, Microsoft Word, Organizational..., Time Management, Performance Management, Team Leadership, Teamwork, Outlook, Team Building, Public Speaking, Military, Security Clearance, Leadership, Human Resources, Interviews, Coaching, Sales, Customer Satisfaction, Management, Employee Relations, Data Entry, Hiring, Operations Management, Process Improvement
Education
University of Phoenix 2013 — 2017
Bachelor of Business Administration (B.B.A.), Marketing, 3.98
ADP June 2015 - Present
Convergent Outsourcing June 2013 - June 2015
U.S. Army Reserve June 2008 - June 2014
Macy's March 2011 - March 2013
Skills
Training, Customer Service, Microsoft Excel, Employee Training, Microsoft Word, Organizational..., Time Management, Performance Management, Team Leadership, Teamwork, Outlook, Team Building, Public Speaking, Military, Security Clearance, Leadership, Human Resources, Interviews, Coaching, Sales, Customer Satisfaction, Management, Employee Relations, Data Entry, Hiring, Operations Management, Process Improvement
Education
University of Phoenix 2013 — 2017
Bachelor of Business Administration (B.B.A.), Marketing, 3.98
Kayla Wheeler Kayla Wheeler's Convergent Outsourcing Experience January 2012 - August 2013
Job Student at Georgia State University
Industry Computer Networking
Experience
Precious Pearls Learning Center August 2013 - Present
Convergent Outsourcing January 2012 - August 2013
Dollar Tree Stores August 2008 - March 2011
Skills
Microsoft Office, Customer Service, Management, Retail, Call Centers, Administrative..., Data Entry
Education
Georgia State University 2014 — 2016
Precious Pearls Learning Center August 2013 - Present
Convergent Outsourcing January 2012 - August 2013
Dollar Tree Stores August 2008 - March 2011
Skills
Microsoft Office, Customer Service, Management, Retail, Call Centers, Administrative..., Data Entry
Education
Georgia State University 2014 — 2016
Astrid Rodriguez Astrid Rodriguez's Convergent Outsourcing Experience January 2014 - Present
Job Owner Founder at Chicarepa LLC
Industry Food Production
Experience
Convergent Outsourcing January 2014 - Present
Chicarepa LLC June 2011 - September 2013
Rena Ware December 2010 - February 2011
Ross Stores, Inc. June 2009 - December 2010
Skills
Native Spanish speaker..., Microsoft Word, Microsoft Excel, Outlook, Bilingual-English/Spanis..., Customer Service, Customer Satisfaction, Smartphones, Office Equipment, Administrative..., Administrative Work, Social Media, Creative..., Small Business, Supervisory Skills, Web Content, Financial Accounting, Credit Analysis, Social Networking, Facebook, Management, Data Entry, Sales, Business Management, Collections, Database Design, Database Queries, Debt Collection, Event Planning, Marketing Strategy, Microsoft Office, Microsoft SQL Server, PowerPoint, Spanish, Strategic Planning, WordPress
Education
North Seattle Community College 2013 — 2013
Wordpress for Websites, Web Page, Digital/Multimedia and Information Resources Design
University of Washington 2012 — 2012
BEDC Business Certificate Program, Business/Commerce, General
Convergent Outsourcing January 2014 - Present
Chicarepa LLC June 2011 - September 2013
Rena Ware December 2010 - February 2011
Ross Stores, Inc. June 2009 - December 2010
Skills
Native Spanish speaker..., Microsoft Word, Microsoft Excel, Outlook, Bilingual-English/Spanis..., Customer Service, Customer Satisfaction, Smartphones, Office Equipment, Administrative..., Administrative Work, Social Media, Creative..., Small Business, Supervisory Skills, Web Content, Financial Accounting, Credit Analysis, Social Networking, Facebook, Management, Data Entry, Sales, Business Management, Collections, Database Design, Database Queries, Debt Collection, Event Planning, Marketing Strategy, Microsoft Office, Microsoft SQL Server, PowerPoint, Spanish, Strategic Planning, WordPress
Education
North Seattle Community College 2013 — 2013
Wordpress for Websites, Web Page, Digital/Multimedia and Information Resources Design
University of Washington 2012 — 2012
BEDC Business Certificate Program, Business/Commerce, General
Kenneth Perry, M.Ed., B.S., A.S. Kenneth Perry, M.Ed., B.S., A.S.'s Convergent Outsourcing Experience April 2011 - August 2012
Job Retail Sales Associate at Macy's
Industry Government Administration
Experience
Macy's September 2015 - Present
City of Augusta/Richmond County May 2013 - Present
Costa Farms August 2012 - May 2013
Convergent Outsourcing April 2011 - August 2012
Automatic Data Processing November 2007 - January 2011
Georgia Department of Labor October 2002 - June 2007
FutureCall Telemarketing October 1997 - January 2002
Skills
Human Resources, Interviews, Employee Relations, Payroll, Accounting, Employee Engagement, Benefits Administration, Deferred Compensation, Employee Benefits, Employee Training, HRIS, PeopleSoft, Process Improvement, Recruiting, Training, Coaching, Customer Service, Leadership, Management
Education
Capella University 2010 — 2012
Master of Science (MS), Education, 3.5
Southern Wesleyan University 2005 — 2009
B.S, HR Management
Southern Wesleyan University 2003 — 2005
A.S., Business Accounting
Macy's September 2015 - Present
City of Augusta/Richmond County May 2013 - Present
Costa Farms August 2012 - May 2013
Convergent Outsourcing April 2011 - August 2012
Automatic Data Processing November 2007 - January 2011
Georgia Department of Labor October 2002 - June 2007
FutureCall Telemarketing October 1997 - January 2002
Skills
Human Resources, Interviews, Employee Relations, Payroll, Accounting, Employee Engagement, Benefits Administration, Deferred Compensation, Employee Benefits, Employee Training, HRIS, PeopleSoft, Process Improvement, Recruiting, Training, Coaching, Customer Service, Leadership, Management
Education
Capella University 2010 — 2012
Master of Science (MS), Education, 3.5
Southern Wesleyan University 2005 — 2009
B.S, HR Management
Southern Wesleyan University 2003 — 2005
A.S., Business Accounting
Jake Lewis's Convergent Outsourcing Experience November 2012 - October 2013
Job Chief Financial Officer at Smiles Dental
Industry Consumer Services
Experience
Smiles Dental October 2013 - Present
Convergent Outsourcing November 2012 - October 2013
Convergent Outsourcing February 2012 - November 2012
ER Solutions June 2008 - February 2012
American Express May 2004 - June 2008
Grant Thornton 1999 - 2002
Skills
Financial Analysis, Analysis, Management, Strategy, Auditing, Strategic Financial..., Strategic Planning, Training, Business Development, Project Planning, US GAAP, Sales, New Business Development, Financial Forecasting, Talent Management
Education
Carnegie Mellon University - Tepper School of Business 2002 — 2004
Master of Business Administration (MBA), International Finance
Brigham Young University 1994 — 2000
BS, Accounting
Smiles Dental October 2013 - Present
Convergent Outsourcing November 2012 - October 2013
Convergent Outsourcing February 2012 - November 2012
ER Solutions June 2008 - February 2012
American Express May 2004 - June 2008
Grant Thornton 1999 - 2002
Skills
Financial Analysis, Analysis, Management, Strategy, Auditing, Strategic Financial..., Strategic Planning, Training, Business Development, Project Planning, US GAAP, Sales, New Business Development, Financial Forecasting, Talent Management
Education
Carnegie Mellon University - Tepper School of Business 2002 — 2004
Master of Business Administration (MBA), International Finance
Brigham Young University 1994 — 2000
BS, Accounting
Todd Hollrah's Convergent Outsourcing Experience January 2011 - Present
Job VP Operations, Convergent Outsourcing
Industry Financial Services
Experience
Convergent Outsourcing January 2011 - Present
Vision Financial Corp November 2007 - December 2010
GC Services January 1996 - November 2007
Education
Central Methodist College 1989 — 1994
BA, Business
Convergent Outsourcing January 2011 - Present
Vision Financial Corp November 2007 - December 2010
GC Services January 1996 - November 2007
Education
Central Methodist College 1989 — 1994
BA, Business
Jordan Weston's Convergent Outsourcing Experience February 2010 - January 2012
Job Experienced Customer Service Call Center Manager
Industry Consumer Services
Experience
Convergent Outsourcing February 2010 - January 2012
Compucredit 2009 - 2010
Ashworth University July 2006 - June 2008
Ashworth University/Professional Career Developement Institute 2003 - 2006
Skills
Recruiting, Customer Service, Call Center, Internal Audit, Internal Controls, Leadership, Call Centers, Operations Management, Customer Satisfaction, Public Speaking, Microsoft Office, Time Management, Process Improvement, Team Building, Management, Performance Management
Education
South Carolina State University
B. S., Business Adm- Management
Convergent Outsourcing February 2010 - January 2012
Compucredit 2009 - 2010
Ashworth University July 2006 - June 2008
Ashworth University/Professional Career Developement Institute 2003 - 2006
Skills
Recruiting, Customer Service, Call Center, Internal Audit, Internal Controls, Leadership, Call Centers, Operations Management, Customer Satisfaction, Public Speaking, Microsoft Office, Time Management, Process Improvement, Team Building, Management, Performance Management
Education
South Carolina State University
B. S., Business Adm- Management
Darrell Muhammad's Convergent Outsourcing Experience July 2010 - December 2012
Job Outsourcing Management
Industry Consumer Services
Experience
Convergent Outsourcing July 2010 - December 2012
Skills
Customer Satisfaction, Customer Service, Team Building, Training, Sales, Inventory Management, Customer Retention, Coaching, Call Centers, Customer Experience, Employee Training, Leadership, Operations Management, Time Management, Retail, Strategic Planning, Social Networking, Microsoft Office
Education
Augusta State University 2001 — 2006
BA, Sociology & Criminal Justice
Convergent Outsourcing July 2010 - December 2012
Skills
Customer Satisfaction, Customer Service, Team Building, Training, Sales, Inventory Management, Customer Retention, Coaching, Call Centers, Customer Experience, Employee Training, Leadership, Operations Management, Time Management, Retail, Strategic Planning, Social Networking, Microsoft Office
Education
Augusta State University 2001 — 2006
BA, Sociology & Criminal Justice
Wesley Middleton's Convergent Outsourcing Experience May 2010 - April 2013
Job Manager Customer Care Georgia at Liberty Utilities
Industry Utilities
Experience
Liberty Utilities February 2015 - Present
Afni August 2013 - January 2015
Hisense USA April 2013 - August 2013
Convergent Outsourcing May 2010 - April 2013
InterCall 1998 - 2009
Uniway Corp 2004 - 2006
ImageWare Technologies 1997 - 1998
Young America 1995 - 1996
NordicTrack 1992 - 1994
Skills
Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Quality Assurance, Process Scheduler, P&L Responsibility, Training, Telemarketing, Teleconferencing, Hiring Practices, Operations Management, Public Speaking, Customer Retention, Sales, Leadership, Management, Outsourcing, Budgets, Telecommunications, Marketing, Customer Experience, Team Building, Account Management
Education
Crown College
Bachelor's Degree, Ministry
Turkey Run High School
Turkey Run High School
Turkey Run High School
Turkey Run High School
Liberty Utilities February 2015 - Present
Afni August 2013 - January 2015
Hisense USA April 2013 - August 2013
Convergent Outsourcing May 2010 - April 2013
InterCall 1998 - 2009
Uniway Corp 2004 - 2006
ImageWare Technologies 1997 - 1998
Young America 1995 - 1996
NordicTrack 1992 - 1994
Skills
Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Quality Assurance, Process Scheduler, P&L Responsibility, Training, Telemarketing, Teleconferencing, Hiring Practices, Operations Management, Public Speaking, Customer Retention, Sales, Leadership, Management, Outsourcing, Budgets, Telecommunications, Marketing, Customer Experience, Team Building, Account Management
Education
Crown College
Bachelor's Degree, Ministry
Turkey Run High School
Turkey Run High School
Turkey Run High School
Turkey Run High School
Pamela Leath's Convergent Outsourcing Experience February 2014 - Present
Job Experienced Customer Service Specialist
Industry Defense & Space
Experience
Convergent Outsourcing February 2014 - Present
Bureau of Labor Statistics February 2000 - June 2013
Electronic Data Systems August 1996 - December 1999
Skills
Troubleshooting, Testing, Process Improvement, Team Leadership, Program Management, Call Centers, Customer Service, Training, Microsoft Excel, Invoicing, Microsoft Office, Project Planning, Team Building
Education
Atlanta Technical College 1984 — 1986
Diploma, Office Administration
Convergent Outsourcing February 2014 - Present
Bureau of Labor Statistics February 2000 - June 2013
Electronic Data Systems August 1996 - December 1999
Skills
Troubleshooting, Testing, Process Improvement, Team Leadership, Program Management, Call Centers, Customer Service, Training, Microsoft Excel, Invoicing, Microsoft Office, Project Planning, Team Building
Education
Atlanta Technical College 1984 — 1986
Diploma, Office Administration
helena bello inko-tariah's Convergent Outsourcing Experience 2011 - 2012
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergent Outsourcing 2011 - 2012
Abio's Childcare December 2009 - June 2011
Skills
Microsoft Office, Mathematics, Marketing Research, Team-oriented, Adobe Creative Suite, Customer Service, Customer Oriented
Education
Green River Community College 2012 — 2013
Highline Community College 2009 — 2010
Convergent Outsourcing 2011 - 2012
Abio's Childcare December 2009 - June 2011
Skills
Microsoft Office, Mathematics, Marketing Research, Team-oriented, Adobe Creative Suite, Customer Service, Customer Oriented
Education
Green River Community College 2012 — 2013
Highline Community College 2009 — 2010
Keith Keilberg's Convergent Outsourcing Experience March 2014 - Present
Job Supervisor at Convergent Outsourcing
Industry Defense & Space
Experience
Convergent Outsourcing March 2014 - Present
United States Air Force December 2010 - May 2013
Lackland Air Force Base April 2004 - December 2010
McChord Air Force Base March 2003 - April 2004
Skills
Project Management, Policy Writing, Microsoft Office, Team Leadership, Instructor-led Training, Staff Supervision, Field Supervision, Operational Risk..., Joint Military..., Safety Programs, Active DoD Secret..., Security Clearance, Flights, Command, Air Force, Leadership, Military, DoD, Military Operations, Program Management, Aviation, Employee Training, Electronic Warfare, Top Secret, Training, Military Logistics, Tactics, Reconnaissance, Quality Assurance, National Security, Intelligence Analysis, Special Operations, Operational Planning, Intelligence, Military Experience, SIGINT, Force Protection, COMSEC, Defense, Government Contracting, Policy, Military Training, Aircraft Maintenance, Information Assurance, Personnel Supervision, Organizational..., C4ISR, Combat, Exercises, Military Aviation
Education
Community College of the Air Force
Associate of Science (AS), Instructor of Technology and Military Science
Community College of the Air Force
Associate of Science (AS), Aviation/Airway Management and Operations
Convergent Outsourcing March 2014 - Present
United States Air Force December 2010 - May 2013
Lackland Air Force Base April 2004 - December 2010
McChord Air Force Base March 2003 - April 2004
Skills
Project Management, Policy Writing, Microsoft Office, Team Leadership, Instructor-led Training, Staff Supervision, Field Supervision, Operational Risk..., Joint Military..., Safety Programs, Active DoD Secret..., Security Clearance, Flights, Command, Air Force, Leadership, Military, DoD, Military Operations, Program Management, Aviation, Employee Training, Electronic Warfare, Top Secret, Training, Military Logistics, Tactics, Reconnaissance, Quality Assurance, National Security, Intelligence Analysis, Special Operations, Operational Planning, Intelligence, Military Experience, SIGINT, Force Protection, COMSEC, Defense, Government Contracting, Policy, Military Training, Aircraft Maintenance, Information Assurance, Personnel Supervision, Organizational..., C4ISR, Combat, Exercises, Military Aviation
Education
Community College of the Air Force
Associate of Science (AS), Instructor of Technology and Military Science
Community College of the Air Force
Associate of Science (AS), Aviation/Airway Management and Operations
Toree Hardy's Convergent Outsourcing Experience August 2011 - July 2012
Job Human Resources Service Center Specialist at WideNet Consulting Group
Industry Staffing and Recruiting
Experience
WideNet Consulting Group September 2012 - Present
Convergent Outsourcing August 2011 - July 2012
Expeditors November 2010 - June 2011
Skills
Customer Service, Problem Solving, Highly detail oriented, Organization, Lawson HRIS, Flexibility, Dependable Team Player, Quick & Eager Learner, Communicative Skills, Data Entry, Telecommunications, Appointment Scheduling, Fundraising, Office Apps, Microsoft Office 2007, Microsoft Office Xp, Fax Server, Multi-tasked, Phone Coverage, Mass Mailing, Order Fulfillment, Order Tracking, Payroll, Human Resources, Business to Business..., Call Quality, Call Center, Salary, Computer-savvy, Great Leader
Education
Seattle Central Community College 2011 — 2015
Working Towards AA, Social Psychology
WideNet Consulting Group September 2012 - Present
Convergent Outsourcing August 2011 - July 2012
Expeditors November 2010 - June 2011
Skills
Customer Service, Problem Solving, Highly detail oriented, Organization, Lawson HRIS, Flexibility, Dependable Team Player, Quick & Eager Learner, Communicative Skills, Data Entry, Telecommunications, Appointment Scheduling, Fundraising, Office Apps, Microsoft Office 2007, Microsoft Office Xp, Fax Server, Multi-tasked, Phone Coverage, Mass Mailing, Order Fulfillment, Order Tracking, Payroll, Human Resources, Business to Business..., Call Quality, Call Center, Salary, Computer-savvy, Great Leader
Education
Seattle Central Community College 2011 — 2015
Working Towards AA, Social Psychology
Aisha Fields's Convergent Outsourcing Experience February 2013 - Present
Job Escalations Representative at Convergent Outsourcing
Industry Utilities
Experience
Convergent Outsourcing February 2013 - Present
C & K Distributing November 2010 - September 2011
ARM - Accounts Receivable Management March 2008 - December 2008
Education
Pikes Peak Community College
Convergent Outsourcing February 2013 - Present
C & K Distributing November 2010 - September 2011
ARM - Accounts Receivable Management March 2008 - December 2008
Education
Pikes Peak Community College