Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Adam Harper Adam Harper's Convergys Experience October 2008 - November 2011
Job Technical Support/ IT
Industry Information Technology and Services
Experience
Sprint September 2014 - December 2014
Sonic Drive-In May 2011 - July 2012
Convergys October 2008 - November 2011
Santa Fe Cattle Company October 2005 - October 2008
Hansen Millwork and Trim July 2005 - October 2005
Skills
Financial Reporting, Coaching, Team Building, English, Retail, Business Analysis, Account Management, Team Management, New Business Development, Project Planning, Marketing, Microsoft Excel, Team Leadership, Customer Service, Microsoft Office, Negotiation, Strategic Planning, Technical Support, Call Centers, Problem Solving, Troubleshooting, Customer Satisfaction, Computer Hardware, Networking, Telecommunications, Management, Training
Education
Eastern Oklahoma County Technology Center 1999 — 2012
Technical Diploma, Business Education
Rose State College 2004 — 2004
GED, GED
EOC Tech 1999 — 2002
Business Education cert., Webpage design, 3d animation and multimedia
Sprint September 2014 - December 2014
Sonic Drive-In May 2011 - July 2012
Convergys October 2008 - November 2011
Santa Fe Cattle Company October 2005 - October 2008
Hansen Millwork and Trim July 2005 - October 2005
Skills
Financial Reporting, Coaching, Team Building, English, Retail, Business Analysis, Account Management, Team Management, New Business Development, Project Planning, Marketing, Microsoft Excel, Team Leadership, Customer Service, Microsoft Office, Negotiation, Strategic Planning, Technical Support, Call Centers, Problem Solving, Troubleshooting, Customer Satisfaction, Computer Hardware, Networking, Telecommunications, Management, Training
Education
Eastern Oklahoma County Technology Center 1999 — 2012
Technical Diploma, Business Education
Rose State College 2004 — 2004
GED, GED
EOC Tech 1999 — 2002
Business Education cert., Webpage design, 3d animation and multimedia
Ben Villegas Ben Villegas's Convergys Experience June 2011 - April 2012
Job Inside Sales Consultant at Sunistics, LLC
Industry Renewables & Environment
Experience
Sunistics, LLC January 2014 - Present
Convergys June 2011 - April 2012
Concentrix philippines May 2007 - May 2011
Skills
Microsoft Excel, Microsoft Office, Photoshop, English, Windows, Router Configuration, Access Points, Wireless Networking
Education
Capitol University 2000 — 2004
nursing
xavier university high School 1994 — 1997
Sunistics, LLC January 2014 - Present
Convergys June 2011 - April 2012
Concentrix philippines May 2007 - May 2011
Skills
Microsoft Excel, Microsoft Office, Photoshop, English, Windows, Router Configuration, Access Points, Wireless Networking
Education
Capitol University 2000 — 2004
nursing
xavier university high School 1994 — 1997
Antionette Williams Antionette Williams's Convergys Experience December 2012 - June 2013
Job Attended Anthem CollegeMaryland Heights
Industry Hospital & Health Care
Experience
Saint Louis University October 2014 - Present
Pharma Medica Research Inc. February 2014 - October 2014
Anthem College February 2013 - March 2014
Long term consultants October 2013 - December 2013
Convergys December 2012 - June 2013
GC Services July 2011 - December 2012
Skills
Phlebotomy, Data Entry, Microsoft Word, Microsoft Excel, Vital Signs, injections, Urinalysis, Filing, Appointment Scheduling, Customer Retention, Problem Solving, EKG, Cpr Certified, CPR Certified, Healthcare
Education
Anthem College-Maryland Heights 2013 — 2013
Diploma, Medical/Clinical Assistant
Imagine College Prep 2006 — 2010
High School Diploma, General Studies
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Saint Louis University October 2014 - Present
Pharma Medica Research Inc. February 2014 - October 2014
Anthem College February 2013 - March 2014
Long term consultants October 2013 - December 2013
Convergys December 2012 - June 2013
GC Services July 2011 - December 2012
Skills
Phlebotomy, Data Entry, Microsoft Word, Microsoft Excel, Vital Signs, injections, Urinalysis, Filing, Appointment Scheduling, Customer Retention, Problem Solving, EKG, Cpr Certified, CPR Certified, Healthcare
Education
Anthem College-Maryland Heights 2013 — 2013
Diploma, Medical/Clinical Assistant
Imagine College Prep 2006 — 2010
High School Diploma, General Studies
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Griselda Castrellon Griselda Castrellon's Convergys Experience March 2008 - August 2012
Job Student at Brighton Center's Center for Employment Training
Industry Computer Software
Experience
Convergys March 2008 - August 2012
Cash Express KY October 2006 - February 2008
Skills
Foreign Languages..., Customer Service..., Bank Teller, Multi Tasking, High work standards..., Professionalism/Honesty/..., Storng Listening Skills, Proficient in Microsoft...
Education
Brighton Center's Center for Employment Training 2013 — 2014
Still Present, Microsoft Office
Brown Mackie College-Northern Kentucky 2006 — 2007
None
Convergys March 2008 - August 2012
Cash Express KY October 2006 - February 2008
Skills
Foreign Languages..., Customer Service..., Bank Teller, Multi Tasking, High work standards..., Professionalism/Honesty/..., Storng Listening Skills, Proficient in Microsoft...
Education
Brighton Center's Center for Employment Training 2013 — 2014
Still Present, Microsoft Office
Brown Mackie College-Northern Kentucky 2006 — 2007
None
Kathleen Cline Kathleen Cline's Convergys Experience November 2008 - June 2012
Job IT Support
Industry Information Technology and Services
Experience
Kingman County Hospital March 2013 - Present
eBryIT, Inc. January 2013 - February 2013
High Touch IT September 2012 - December 2012
Convergys November 2008 - June 2012
Lil’ Bit of Paradise November 2006 - May 2007
State of Idaho December 2005 - February 2006
McDonald's Corporation February 2002 - December 2005
St. Luke's Regional Medical Center - May 2005 - July 2005
Skills
Customer Service, Call Center, Data Entry, Cashiering, Time Management, Microsoft Office, Inventory Management, Microsoft Excel, Troubleshooting, Microsoft Word, Phone Skills, Customer Experience, Outlook, Phone Etiquette, Linux System..., Linux Server, Windows 7, Windows Server, Microsoft SQL Server, System Administration, Windows Vista, Computer Hardware, Telephone Skills, Sales, DHCP, Help Desk Support, Management, Software Installation, XP, Operating Systems, Active Directory, Technical Support, Antivirus, VPN, Remote Desktop, Call Centers, Windows XP
Education
ITT Technical Institute 2011 — 2013
Associate of Applied Science Degree, Information Technology - Computer Network System
ITT Technical Institute-Wichita 2010 — 2012
Associate of Applied Science Degree in Information Technology - Computer Network System, Information Technology
Milian Institute Idaho 2004 — 2005
Administrative Assistance Medical/Dental, Certificate
River Ridge High School Olympia, Washington
Kingman County Hospital March 2013 - Present
eBryIT, Inc. January 2013 - February 2013
High Touch IT September 2012 - December 2012
Convergys November 2008 - June 2012
Lil’ Bit of Paradise November 2006 - May 2007
State of Idaho December 2005 - February 2006
McDonald's Corporation February 2002 - December 2005
St. Luke's Regional Medical Center - May 2005 - July 2005
Skills
Customer Service, Call Center, Data Entry, Cashiering, Time Management, Microsoft Office, Inventory Management, Microsoft Excel, Troubleshooting, Microsoft Word, Phone Skills, Customer Experience, Outlook, Phone Etiquette, Linux System..., Linux Server, Windows 7, Windows Server, Microsoft SQL Server, System Administration, Windows Vista, Computer Hardware, Telephone Skills, Sales, DHCP, Help Desk Support, Management, Software Installation, XP, Operating Systems, Active Directory, Technical Support, Antivirus, VPN, Remote Desktop, Call Centers, Windows XP
Education
ITT Technical Institute 2011 — 2013
Associate of Applied Science Degree, Information Technology - Computer Network System
ITT Technical Institute-Wichita 2010 — 2012
Associate of Applied Science Degree in Information Technology - Computer Network System, Information Technology
Milian Institute Idaho 2004 — 2005
Administrative Assistance Medical/Dental, Certificate
River Ridge High School Olympia, Washington
Brittney Pelzer Brittney Pelzer's Convergys Experience September 2011 - March 2012
Job Experienced Customer Service Rep, Data Entry Clerk, and Call Center Associate
Industry Consumer Services
Experience
Convergys September 2011 - March 2012
Randstad 2010 - 2012
Walmart March 2011 - September 2011
SC State Credit Union November 2008 - June 2010
SC State Credit Union February 2008 - November 2008
Wells Fargo November 2007 - February 2008
AllSouth Federal Credit Union September 2006 - September 2007
Skills
55 wpm, Customer Satisfaction, 10 Key Touch, Sales, Outbound Marketing, Call Logging, Cash-handling, Cash Operations, Records Management, Data Entry, OSI, Office 2010, Microsoft Office 2007
Education
Daymar Institute-Clarksville 2012 — 2012
Dental Assisting
South University 2009 — 2009
Graphic Design
Midlands Technical College 2005 — 2006
Radiology
Convergys September 2011 - March 2012
Randstad 2010 - 2012
Walmart March 2011 - September 2011
SC State Credit Union November 2008 - June 2010
SC State Credit Union February 2008 - November 2008
Wells Fargo November 2007 - February 2008
AllSouth Federal Credit Union September 2006 - September 2007
Skills
55 wpm, Customer Satisfaction, 10 Key Touch, Sales, Outbound Marketing, Call Logging, Cash-handling, Cash Operations, Records Management, Data Entry, OSI, Office 2010, Microsoft Office 2007
Education
Daymar Institute-Clarksville 2012 — 2012
Dental Assisting
South University 2009 — 2009
Graphic Design
Midlands Technical College 2005 — 2006
Radiology
Marqueta Mathis Marqueta Mathis's Convergys Experience July 2012 - Present
Job CSA at Convergys
Industry Human Resources
Experience
H&R Block January 2013 - Present
Convergys July 2012 - Present
Stream Global Services 2008 - 2012
Skills
Call Center, Workforce Management, Customer Satisfaction, BPO, Technical Support, Customer Experience, Contact Centers, Inbound Marketing, Call Center Development, IEX, Escalation, Troubleshooting, Avaya, Call Centers, Customer Support
Education
Ashford University 2010 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.41
Jacksonville College-Main Campus 2006 — 2008
Associate of Science (A.S.), Social Work
H&R Block January 2013 - Present
Convergys July 2012 - Present
Stream Global Services 2008 - 2012
Skills
Call Center, Workforce Management, Customer Satisfaction, BPO, Technical Support, Customer Experience, Contact Centers, Inbound Marketing, Call Center Development, IEX, Escalation, Troubleshooting, Avaya, Call Centers, Customer Support
Education
Ashford University 2010 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.41
Jacksonville College-Main Campus 2006 — 2008
Associate of Science (A.S.), Social Work
Syreeta Jones Syreeta Jones's Convergys Experience April 2011 - January 2012
Job Also Efficient in Customer service, Retail, Call center, and secretarial
Industry Law Enforcement
Experience
Tuesday Morning May 2012 - May 2014
Laxamentum Business Concepts 2014 - 2014
Convergys April 2011 - January 2012
Civic Development Group April 2007 - November 2009
Education
ITT Technical Institute-Chattanooga 2010 — 2013
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Tuesday Morning May 2012 - May 2014
Laxamentum Business Concepts 2014 - 2014
Convergys April 2011 - January 2012
Civic Development Group April 2007 - November 2009
Education
ITT Technical Institute-Chattanooga 2010 — 2013
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Veronica Ybarra Veronica Ybarra's Convergys Experience June 2013 - August 2014
Job Customer Serive Represenative
Industry Telecommunications
Experience
Convergys June 2013 - August 2014
Target June 2011 - January 2013
American Red Cross May 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Close Attention to..., People Skills, Soft Skills, Critical Thinking, Learning Quickly, Communication Skills
Education
Hacienda La Puente Adult Education 2005 — 2009
High School Dimploma, General Education, 12
Convergys June 2013 - August 2014
Target June 2011 - January 2013
American Red Cross May 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Close Attention to..., People Skills, Soft Skills, Critical Thinking, Learning Quickly, Communication Skills
Education
Hacienda La Puente Adult Education 2005 — 2009
High School Dimploma, General Education, 12
Joanie Sumner Joanie Sumner's Convergys Experience December 2003 - May 2008
Job Nurse Tech at Covenant Health System
Industry Hospital & Health Care
Experience
Covenant Health System May 2014 - Present
Texas Tech University December 2011 - Present
Convergys December 2003 - May 2008
Skills
Team Leadership, Call Center, Training, Outlook, Call Centers, Quality Assurance, Leadership, Data Analysis, Microsoft Word, Account Management, Teamwork, Access, Healthcare, Microsoft Excel, Microsoft Office, Technical Support
Education
Covenant School of Nursing and Allied Health 2013 — 2015
Registered Nursing/Registered Nurse
Texas Tech University 2009 — 2013
University Studies, Biology, English and French
Covenant Health System May 2014 - Present
Texas Tech University December 2011 - Present
Convergys December 2003 - May 2008
Skills
Team Leadership, Call Center, Training, Outlook, Call Centers, Quality Assurance, Leadership, Data Analysis, Microsoft Word, Account Management, Teamwork, Access, Healthcare, Microsoft Excel, Microsoft Office, Technical Support
Education
Covenant School of Nursing and Allied Health 2013 — 2015
Registered Nursing/Registered Nurse
Texas Tech University 2009 — 2013
University Studies, Biology, English and French
Patrick Brooker Patrick Brooker's Convergys Experience July 2012 - August 2014
Job CoOwner at Vapor Dragons LLC
Industry Outsourcing/Offshoring
Experience
Vapor Dragons LLC May 2014 - Present
Convergys July 2012 - August 2014
Convergys August 2010 - July 2012
Convergys November 2006 - August 2010
Convergys September 2005 - November 2006
Convergys February 2005 - September 2005
Convergys January 2004 - January 2005
Skills
Call Centers, Outsourcing, Team Management, Customer Satisfaction, Service Delivery, CRM, Workforce Management, Customer Experience, Customer Service, Management, Contact Centers, Performance Management, Account Management, Unified Communications, Software Analysis, ESW & UCSS Analyst, Cisco SMARTnet, Cisco Quoting - CSCC
Education
Des Moines Area Community College 1995 — 1997
Associate of Arts and Sciences (AAS), Tool and Die Technology/Technician
Frankfurt School of Finance & Management 1986 — 1988
Bachelor's degree, Business Administration and Management, General
Vapor Dragons LLC May 2014 - Present
Convergys July 2012 - August 2014
Convergys August 2010 - July 2012
Convergys November 2006 - August 2010
Convergys September 2005 - November 2006
Convergys February 2005 - September 2005
Convergys January 2004 - January 2005
Skills
Call Centers, Outsourcing, Team Management, Customer Satisfaction, Service Delivery, CRM, Workforce Management, Customer Experience, Customer Service, Management, Contact Centers, Performance Management, Account Management, Unified Communications, Software Analysis, ESW & UCSS Analyst, Cisco SMARTnet, Cisco Quoting - CSCC
Education
Des Moines Area Community College 1995 — 1997
Associate of Arts and Sciences (AAS), Tool and Die Technology/Technician
Frankfurt School of Finance & Management 1986 — 1988
Bachelor's degree, Business Administration and Management, General
Sarita Rodriguez Sarita Rodriguez's Convergys Experience August 2010 - August 2011
Job Health Provider at Jordan Health Service & Work Study at Kaplan College
Industry Law Enforcement
Experience
Kaplan College-Laredo November 2013 - Present
Jordan Health Service April 2012 - Present
Convergys August 2010 - August 2011
HEB November 2008 - February 2010
Education
Kaplan College Laredo, TX 2012 — 2014
Associate of Science Degree in Criminal Justice
Kaplan College-Laredo 2012 — 2014
Associate of Science Degree in Criminal Justice
Kaplan College-Laredo November 2013 - Present
Jordan Health Service April 2012 - Present
Convergys August 2010 - August 2011
HEB November 2008 - February 2010
Education
Kaplan College Laredo, TX 2012 — 2014
Associate of Science Degree in Criminal Justice
Kaplan College-Laredo 2012 — 2014
Associate of Science Degree in Criminal Justice
Raymond Jelus Raymond Jelus's Convergys Experience May 2008 - September 2010
Job
Industry Medical Practice
Experience
Convergys May 2008 - September 2010
Southwestern Appraisal Company January 1995 - December 2007
Appraisal Company of America July 1994 - December 1994
Tankersley Appraisal Company July 1993 - June 1994
Emerson Realty June 1991 - July 1993
Westinghouse Electrical Supply Company April 1979 - April 1987
Skills
Sales/Marketing or..., Employee training, Management or continual..., Microsoft Office, Time Management, Employee Training, Microsoft Word, Microsoft Excel, Human Resources, Management, Team Management, Customer Satisfaction, Real Estate, Call Centers, Analysis, Training, Administration, Customer Service, Entrepreneurship, Outlook, PowerPoint, Data Entry, Negotiation
Education
Brown Mackie College-Albuquerque 2012 — 2014
Medical assistant, Medical/Clinical Assistant, A
Appraisal Institute 1998 — 2007
Continuing Education, Real Estate Appraisal, Continuing Education
Hondros College 1990 — 2000
Not Applicable, Real Estate Appraisal
Miami University: Oxford, Ohio 1967 — 1974
Bachelor's of Science in Education, Visual Arts and Education, Bachelor's
Convergys May 2008 - September 2010
Southwestern Appraisal Company January 1995 - December 2007
Appraisal Company of America July 1994 - December 1994
Tankersley Appraisal Company July 1993 - June 1994
Emerson Realty June 1991 - July 1993
Westinghouse Electrical Supply Company April 1979 - April 1987
Skills
Sales/Marketing or..., Employee training, Management or continual..., Microsoft Office, Time Management, Employee Training, Microsoft Word, Microsoft Excel, Human Resources, Management, Team Management, Customer Satisfaction, Real Estate, Call Centers, Analysis, Training, Administration, Customer Service, Entrepreneurship, Outlook, PowerPoint, Data Entry, Negotiation
Education
Brown Mackie College-Albuquerque 2012 — 2014
Medical assistant, Medical/Clinical Assistant, A
Appraisal Institute 1998 — 2007
Continuing Education, Real Estate Appraisal, Continuing Education
Hondros College 1990 — 2000
Not Applicable, Real Estate Appraisal
Miami University: Oxford, Ohio 1967 — 1974
Bachelor's of Science in Education, Visual Arts and Education, Bachelor's
Monica Shah Monica Shah's Convergys Experience April 2005 - February 2007
Job Talent Acquisition Manager
Industry Information Technology and Services
Experience
Canbay Technology Solutions April 2009 - Present
HCL Technologies July 2007 - March 2009
Convergys April 2005 - February 2007
Education
Amity University Delhi
Canbay Technology Solutions April 2009 - Present
HCL Technologies July 2007 - March 2009
Convergys April 2005 - February 2007
Education
Amity University Delhi
Felix Reznitskiy Felix Reznitskiy's Convergys Experience March 2007 - June 2009
Job Business Consultant at Ericsson
Industry Information Technology and Services
Experience
Ericsson July 2015 - Present
Ericsson November 2014 - Present
TELCOCELL July 2009 - October 2014
Convergys March 2007 - June 2009
Qualitest March 2007 - June 2009
Amdocs November 2006 - February 2007
Amdocs January 2006 - November 2006
Skills
User Acceptance Testing, Testing, Test Planning, Quality Center, Requirements Analysis, EPC, ClearQuest, Billing Systems, Telecommunications, System Testing, Product Catalog, Test Strategy, Test Execution, Waterfall, Quality Assurance, Manual Testing, System Integration..., Test Management, Telecommunications..., Integration Testing, Functional Testing, Business Requirements, Unix, SQL, Regression Testing, Test Cases, Software Quality..., SDLC, Business Analysis, Defect Tracking, QTP, BSS, Business Process, Test Automation, ISTQB, Billing, Oracle SQL, Test Director, Windows, RLC, Software Implementation, Solution Architecture, Solution Implementation, Requirements Gathering, Systems Analysis, PL/SQL, Oracle, Integration, HP Quality Center
Education
Don State Technical University 1996 — 2001
Bachelor's Degree, Information Technology / Computer Science, First Class
Don State Technical University 1996 — 2001
Bachelor of Science (B.Sc.), Information Technology
Ericsson July 2015 - Present
Ericsson November 2014 - Present
TELCOCELL July 2009 - October 2014
Convergys March 2007 - June 2009
Qualitest March 2007 - June 2009
Amdocs November 2006 - February 2007
Amdocs January 2006 - November 2006
Skills
User Acceptance Testing, Testing, Test Planning, Quality Center, Requirements Analysis, EPC, ClearQuest, Billing Systems, Telecommunications, System Testing, Product Catalog, Test Strategy, Test Execution, Waterfall, Quality Assurance, Manual Testing, System Integration..., Test Management, Telecommunications..., Integration Testing, Functional Testing, Business Requirements, Unix, SQL, Regression Testing, Test Cases, Software Quality..., SDLC, Business Analysis, Defect Tracking, QTP, BSS, Business Process, Test Automation, ISTQB, Billing, Oracle SQL, Test Director, Windows, RLC, Software Implementation, Solution Architecture, Solution Implementation, Requirements Gathering, Systems Analysis, PL/SQL, Oracle, Integration, HP Quality Center
Education
Don State Technical University 1996 — 2001
Bachelor's Degree, Information Technology / Computer Science, First Class
Don State Technical University 1996 — 2001
Bachelor of Science (B.Sc.), Information Technology
Robert Maddox Robert Maddox's Convergys Experience January 2000 - January 2003
Job Advanced Support Advisor for Apple
Industry Computer Networking
Experience
Apple September 2012 - Present
Owens Corning October 2011 - April 2012
Buckeye CableSystem October 2010 - January 2011
Toledo Edison (First Energy) February 2003 - September 2008
Convergys January 2000 - January 2003
ABC Warehouse January 1993 - June 1999
Skills
SAP, Windows Services, Microsoft Office, Customer Service, Sales, Microsoft Excel, Social Networking, Troubleshooting, Active Directory, Technical Support, Computer Hardware, Windows 7, Windows, XP, Windows Server, Call Center, Software Installation, VPN, Operating Systems, Help Desk Support, IBM iSeries, DHCP, Access, Call Centers, System Administration, Security, Networking
Education
Herzing University-Toledo 2010 — 2012
Associates Degree, Computer Science/Software Development
Apple September 2012 - Present
Owens Corning October 2011 - April 2012
Buckeye CableSystem October 2010 - January 2011
Toledo Edison (First Energy) February 2003 - September 2008
Convergys January 2000 - January 2003
ABC Warehouse January 1993 - June 1999
Skills
SAP, Windows Services, Microsoft Office, Customer Service, Sales, Microsoft Excel, Social Networking, Troubleshooting, Active Directory, Technical Support, Computer Hardware, Windows 7, Windows, XP, Windows Server, Call Center, Software Installation, VPN, Operating Systems, Help Desk Support, IBM iSeries, DHCP, Access, Call Centers, System Administration, Security, Networking
Education
Herzing University-Toledo 2010 — 2012
Associates Degree, Computer Science/Software Development
Cody Osborn's Convergys Experience March 2010 - May 2011
Job Looking for a job in the Information Technology fields.
Industry Information Technology and Services
Experience
Student March 2015 - Present
Safelite AutoGlass March 2014 - April 2014
Texas Veterans Commission June 2012 - October 2013
Lee Lewis Construction, Inc. February 2011 - June 2012
Convergys March 2010 - May 2011
FFE Transportation Services May 2010 - February 2011
Werner Enterprises August 2008 - May 2010
US Army March 2004 - May 2008
Skills
Policy, Government, Customer Service, Leadership Development, Employee Relations, Community Outreach, Program Management, Veterans, Supervisory Skills, Leadership, Resume Writing, Team Building, Security Clearance, Career Counseling, Army, Management, Workforce Development, PowerPoint, Change Management, Recruiting, Microsoft Word, Human Resources, Conflict Resolution, Process Improvement, System Administration, Networking, Microsoft Excel, Training, Personnel Management, Research, Coaching, Case Managment, Staff Development, Interviews, Security, Case Management, Computer Hardware, Computer Proficiency, Computer Repair, Computer Maintenance
Education
Vista College 2015 — 2016
Associate’s Degree, Information Technology
Computer Career Center a division of Vista College 2012 — 2014
Associate of Science (AS), Business Management, Human Resources
Road Master Driving school 2008 — 2008
CLD License and Certificate, Truck and Bus Driver/Commercial Vehicle Operator and Instructor, 4.0
San Manuel High School 2000 — 2004
Diploma, General Studies
Student March 2015 - Present
Safelite AutoGlass March 2014 - April 2014
Texas Veterans Commission June 2012 - October 2013
Lee Lewis Construction, Inc. February 2011 - June 2012
Convergys March 2010 - May 2011
FFE Transportation Services May 2010 - February 2011
Werner Enterprises August 2008 - May 2010
US Army March 2004 - May 2008
Skills
Policy, Government, Customer Service, Leadership Development, Employee Relations, Community Outreach, Program Management, Veterans, Supervisory Skills, Leadership, Resume Writing, Team Building, Security Clearance, Career Counseling, Army, Management, Workforce Development, PowerPoint, Change Management, Recruiting, Microsoft Word, Human Resources, Conflict Resolution, Process Improvement, System Administration, Networking, Microsoft Excel, Training, Personnel Management, Research, Coaching, Case Managment, Staff Development, Interviews, Security, Case Management, Computer Hardware, Computer Proficiency, Computer Repair, Computer Maintenance
Education
Vista College 2015 — 2016
Associate’s Degree, Information Technology
Computer Career Center a division of Vista College 2012 — 2014
Associate of Science (AS), Business Management, Human Resources
Road Master Driving school 2008 — 2008
CLD License and Certificate, Truck and Bus Driver/Commercial Vehicle Operator and Instructor, 4.0
San Manuel High School 2000 — 2004
Diploma, General Studies
Charles Hoffecker's Convergys Experience April 2007 - August 2008
Job Assistant Vice President, Financial Solutions Advisor at Merrill Lynch
Industry Financial Services
Experience
Merrill Lynch February 2012 - Present
Deutsche Bank May 2011 - February 2012
Polo Ralph Lauren April 2009 - March 2010
Convergys April 2007 - August 2008
T. Mak's International February 2006 - December 2006
Education
Instituto Universitario 'Escuela Superior de Economía y Administración de Empresas' 2010 — 2011
Ibero-American MBA program, Ibero-American MBA program
Universidad Rey Juan Carlos 2010 — 2011
Ibero-American MBA program, Ibero-American MBA program
University of North Florida 2010 — 2011
Dual Masters: Masters in Business Administration(2011); Masters in International Business(2011), Business Admin. and International Business
University of North Florida 2003 — 2009
Bachelors in International Business with a minor in Spanish, International Business; Spanish Language
Universitat d'Alacant
International Business, Spanish
Merrill Lynch February 2012 - Present
Deutsche Bank May 2011 - February 2012
Polo Ralph Lauren April 2009 - March 2010
Convergys April 2007 - August 2008
T. Mak's International February 2006 - December 2006
Education
Instituto Universitario 'Escuela Superior de Economía y Administración de Empresas' 2010 — 2011
Ibero-American MBA program, Ibero-American MBA program
Universidad Rey Juan Carlos 2010 — 2011
Ibero-American MBA program, Ibero-American MBA program
University of North Florida 2010 — 2011
Dual Masters: Masters in Business Administration(2011); Masters in International Business(2011), Business Admin. and International Business
University of North Florida 2003 — 2009
Bachelors in International Business with a minor in Spanish, International Business; Spanish Language
Universitat d'Alacant
International Business, Spanish
Ainna Francene Macalos-Fathi Ainna Francene Macalos-Fathi's Convergys Experience 2004 - 2005
Job Manager Call Center Operations at MedSymphony, LLC
Industry Information Technology and Services
Experience
Medsymphony, LLC May 2015 - Present
Jumpfactor Professional Services Marketing September 2014 - May 2015
InternetReputation.com March 2013 - September 2014
ExemptAnalyst Inc January 2012 - March 2013
The Design People April 2011 - September 2011
RingCentral June 2009 - March 2011
Havenlink Solutions Inc. 2008 - 2009
OneWorld Connections 2007 - 2008
Branders.com 2005 - 2007
Convergys 2004 - 2005
Skills
Account Management, Training, Customer Service, Sales, Call Center, Customer Experience, Team Leadership, Salesforce.com, Time Management, Customer Satisfaction, Call Centers, Recruiting, CRM, Management, Team Management, Employee Relations, Performance Management, Business Development
Education
Laguna State Polytechnic University - Santa Cruz (Main Campus) 2014 — 2017
Juris Doctor, Law
University of the Philippines 2000 — 2004
BS, Development Communication
Medsymphony, LLC May 2015 - Present
Jumpfactor Professional Services Marketing September 2014 - May 2015
InternetReputation.com March 2013 - September 2014
ExemptAnalyst Inc January 2012 - March 2013
The Design People April 2011 - September 2011
RingCentral June 2009 - March 2011
Havenlink Solutions Inc. 2008 - 2009
OneWorld Connections 2007 - 2008
Branders.com 2005 - 2007
Convergys 2004 - 2005
Skills
Account Management, Training, Customer Service, Sales, Call Center, Customer Experience, Team Leadership, Salesforce.com, Time Management, Customer Satisfaction, Call Centers, Recruiting, CRM, Management, Team Management, Employee Relations, Performance Management, Business Development
Education
Laguna State Polytechnic University - Santa Cruz (Main Campus) 2014 — 2017
Juris Doctor, Law
University of the Philippines 2000 — 2004
BS, Development Communication
Ashley D. Quiroz Ashley D. Quiroz's Convergys Experience October 2013 - December 2013
Job NRCMA
Industry Medical Practice
Experience
Kaplan College August 2013 - Present
Convergys October 2013 - December 2013
Laredo Community College January 2013 - June 2013
Hollister Co. December 2012 - February 2013
Skills
Bilingual-English/Spanis..., Customer Service, Multi Tasking, Great Organizer, Medical Front Office, Vital Signs, Phlebotomy, Assisting with..., Administering Injections, Minor Surgery, Blood Pressure, Injectable
Education
Kaplan College-Laredo 2013 — 2014
Laredo Community College 2012 — 2013
United High School 2008 — 2012
High School Diploma
Kaplan College August 2013 - Present
Convergys October 2013 - December 2013
Laredo Community College January 2013 - June 2013
Hollister Co. December 2012 - February 2013
Skills
Bilingual-English/Spanis..., Customer Service, Multi Tasking, Great Organizer, Medical Front Office, Vital Signs, Phlebotomy, Assisting with..., Administering Injections, Minor Surgery, Blood Pressure, Injectable
Education
Kaplan College-Laredo 2013 — 2014
Laredo Community College 2012 — 2013
United High School 2008 — 2012
High School Diploma
Samantha Vasquez Samantha Vasquez's Convergys Experience October 2010 - February 2011
Job Interested in a long term Phlebotomist Job.
Industry Hospital & Health Care
Experience
Universal Protection Services, USA. August 2013 - Present
South Texas Blood and Tissue Center October 2012 - December 2012
West Telemarketing August 2012 - October 2012
Any Lab Test Now August 2012 - September 2012
G4S Security Services March 2012 - June 2012
Securitas Security Services USA, Inc. August 2011 - March 2012
Convergys October 2010 - February 2011
McAllen Medical Center May 2010 - August 2010
Skills
CPR Certified, First Aid Certified, HIPAA Certified, Venipuncture, Electrocardiogram, Urinalysis, Antiseptic Procedures, Medical Terminology, Vital Signs, Medical Transportations, Typical history &..., Clinical Pathology, Chart notes & Progress..., Data Entry, Medical Software, Appointment Scheduling, patient demographics, Charges, & Filing papers, Specimen Collection, Soap Notes & Progress..., OSHA Standards, Bookkeeping working..., Office Communications, Learned basic telephone..., telephone documentation, receptions skills and..., Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, Customer Service, Sales in Retail, Inventory Control, Cashier, Maintenance, Typing
Education
Kaplan College-San Antonio-San Pedro 2012 — 2012
Diploma, Certification, Phlebotomy/EKG Tech
Texas A&M University-Kingsville 2008 — 2009
N/A, Business Administration and Management, General
Pharr-San Juan-Alamo Memorial High 2006 — 2008
Diploma, Basic Studies
Universal Protection Services, USA. August 2013 - Present
South Texas Blood and Tissue Center October 2012 - December 2012
West Telemarketing August 2012 - October 2012
Any Lab Test Now August 2012 - September 2012
G4S Security Services March 2012 - June 2012
Securitas Security Services USA, Inc. August 2011 - March 2012
Convergys October 2010 - February 2011
McAllen Medical Center May 2010 - August 2010
Skills
CPR Certified, First Aid Certified, HIPAA Certified, Venipuncture, Electrocardiogram, Urinalysis, Antiseptic Procedures, Medical Terminology, Vital Signs, Medical Transportations, Typical history &..., Clinical Pathology, Chart notes & Progress..., Data Entry, Medical Software, Appointment Scheduling, patient demographics, Charges, & Filing papers, Specimen Collection, Soap Notes & Progress..., OSHA Standards, Bookkeeping working..., Office Communications, Learned basic telephone..., telephone documentation, receptions skills and..., Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, Customer Service, Sales in Retail, Inventory Control, Cashier, Maintenance, Typing
Education
Kaplan College-San Antonio-San Pedro 2012 — 2012
Diploma, Certification, Phlebotomy/EKG Tech
Texas A&M University-Kingsville 2008 — 2009
N/A, Business Administration and Management, General
Pharr-San Juan-Alamo Memorial High 2006 — 2008
Diploma, Basic Studies
Natasha Gibbs Natasha Gibbs's Convergys Experience July 2012 - December 2012
Job Customer Service Rep
Industry Consumer Services
Experience
Convergys July 2012 - December 2012
BIC May 2012 - June 2012
Self-employed June 2011 - October 2011
Madison Soul Food Kitchen April 2004 - June 2011
Lifesaver Health Care llc November 2005 - May 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Clerical Work, Telecommunications, Merchandisers, Retail Food, Childcare, Cosmetology, Cashiering, Office Organizing, Custodians, Medical Assisting, Home Health Agencies
Education
Everest Institute-Gahanna 2009 — 2010
Diploma/Certification, Certified Medical Assistant
Independence High School 1998 — 2002
Convergys July 2012 - December 2012
BIC May 2012 - June 2012
Self-employed June 2011 - October 2011
Madison Soul Food Kitchen April 2004 - June 2011
Lifesaver Health Care llc November 2005 - May 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Clerical Work, Telecommunications, Merchandisers, Retail Food, Childcare, Cosmetology, Cashiering, Office Organizing, Custodians, Medical Assisting, Home Health Agencies
Education
Everest Institute-Gahanna 2009 — 2010
Diploma/Certification, Certified Medical Assistant
Independence High School 1998 — 2002
Lisa Stegall Lisa Stegall's Convergys Experience June 2015 - Present
Job Convergys
Industry Telecommunications
Experience
Convergys June 2015 - Present
Crystal Oaks Residential Care August 2013 - July 2015
NHC HealthCare, Cookeville April 2013 - August 2013
St. Joe manor September 2009 - April 2013
GECOM Corporation July 2005 - August 2007
Four Courts Senior Ctr September 2003 - June 2004
Missouri Baptist Medical Center October 2001 - July 2003
Skills
Customer Service, Time Management, Organization Skills, Vitals certified, Inbound phone system, Healthcare
Education
Brown Mackie College-St Louis 2014 — 2017
I'm working on Business Management, Business Administration and Management, General
Convergys June 2015 - Present
Crystal Oaks Residential Care August 2013 - July 2015
NHC HealthCare, Cookeville April 2013 - August 2013
St. Joe manor September 2009 - April 2013
GECOM Corporation July 2005 - August 2007
Four Courts Senior Ctr September 2003 - June 2004
Missouri Baptist Medical Center October 2001 - July 2003
Skills
Customer Service, Time Management, Organization Skills, Vitals certified, Inbound phone system, Healthcare
Education
Brown Mackie College-St Louis 2014 — 2017
I'm working on Business Management, Business Administration and Management, General
Donelle Cole Donelle Cole's Convergys Experience September 2008 - November 2009
Job World Financial Group
Industry Broadcast Media
Experience
Transamerica Financial Advisors, Inc., Transamerica Financial Group Division July 2014 - Present
Cox Communications February 2013 - Present
Cox Communications July 2011 - Present
Connection Church 2012 - 2013
Xerox June 2010 - July 2011
Convergys September 2008 - November 2009
Skills
Customer Service, Leadership, Interviews, Microsoft Office, Team Building, Call Centers, Employee Training, Social Networking, Sales, Customer Experience, Technical Support, Telecommunications, Sales Operations, Coaching, Video, Troubleshooting, Social Media, Broadcast, Broadband, Radio, VoIP, Vendor Management, Wireless, Mentoring, VOD, Video Production, Final Cut Pro, IPTV, Television, Video Editing, Broadcast Television, Financial Statement..., Accounting, Youth Mentoring, Christian Ministry, call center manager, Mobile Devices, Marketing Communications, Marketing Research, Direct Sales, Life Insurance, Strategic Planning, Training, Leadership Development, Employee Relations, Management
Education
Keller Graduate School of Management of Devry University Oklahoma 2013 — 2014
Non Profit Management, Public Administration
DeVry University 2010 — 2013
Bachelor's degree, Business Administration and Management, General
American Broadcasting School-Oklahoma City 2010 — 2011
Diploma Radio Production, Radio and Television Broadcasting Technology/Technician
Transamerica Financial Advisors, Inc., Transamerica Financial Group Division July 2014 - Present
Cox Communications February 2013 - Present
Cox Communications July 2011 - Present
Connection Church 2012 - 2013
Xerox June 2010 - July 2011
Convergys September 2008 - November 2009
Skills
Customer Service, Leadership, Interviews, Microsoft Office, Team Building, Call Centers, Employee Training, Social Networking, Sales, Customer Experience, Technical Support, Telecommunications, Sales Operations, Coaching, Video, Troubleshooting, Social Media, Broadcast, Broadband, Radio, VoIP, Vendor Management, Wireless, Mentoring, VOD, Video Production, Final Cut Pro, IPTV, Television, Video Editing, Broadcast Television, Financial Statement..., Accounting, Youth Mentoring, Christian Ministry, call center manager, Mobile Devices, Marketing Communications, Marketing Research, Direct Sales, Life Insurance, Strategic Planning, Training, Leadership Development, Employee Relations, Management
Education
Keller Graduate School of Management of Devry University Oklahoma 2013 — 2014
Non Profit Management, Public Administration
DeVry University 2010 — 2013
Bachelor's degree, Business Administration and Management, General
American Broadcasting School-Oklahoma City 2010 — 2011
Diploma Radio Production, Radio and Television Broadcasting Technology/Technician
Chenoa Hayes Pierre's Convergys Experience May 2007 - January 2009
Job Patient Intake Coordinator at Fresenius Medical Care
Industry Retail
Experience
Fresenius Medical Care December 2014 - Present
Harrah's New Orleans October 2012 - Present
Nexgenarations Wierless 2009 - 2011
US Census Bureau March 2009 - September 2009
Convergys May 2007 - January 2009
Skills
Customer Service, Medical Terminology, Vital Signs, collections of blood..., Basic Nursing Skills, Sales Support, Sales, Management, Microsoft Office
Education
Healthcare Training Institute 2011 — 2011
certifaction, Phlebotomy Technician/Phlebotomist
Southern University and Agricultural and Mechanical College at Baton Rouge 2001 — 2005
Fresenius Medical Care December 2014 - Present
Harrah's New Orleans October 2012 - Present
Nexgenarations Wierless 2009 - 2011
US Census Bureau March 2009 - September 2009
Convergys May 2007 - January 2009
Skills
Customer Service, Medical Terminology, Vital Signs, collections of blood..., Basic Nursing Skills, Sales Support, Sales, Management, Microsoft Office
Education
Healthcare Training Institute 2011 — 2011
certifaction, Phlebotomy Technician/Phlebotomist
Southern University and Agricultural and Mechanical College at Baton Rouge 2001 — 2005
Tabby Jump's Convergys Experience August 2009 - March 2010
Job Student at Carrington College
Industry Higher Education
Experience
ADI Meetings & Events January 2008 - Present
Twin Peaks Veterinary Center April 2015 - May 2015
Pima Animal Care Center PACC August 2014 - April 2015
Old Tucson Studio September 2013 - November 2014
Dollar General January 2013 - June 2013
Convergys August 2009 - March 2010
Skills
Data Entry, Schedules, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cash Handling Experience, Customer Service, Training, Customer Satisfaction, Public Speaking, Communication, Event Planning, Cashiering
Education
Carrington College-Tucson 2014 — 2015
Certificate, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 4.0
Colorado Technical University-Online 2012 — 2013
Associate's Degree, Business Administration and Management, General, 3.8
ADI Meetings & Events January 2008 - Present
Twin Peaks Veterinary Center April 2015 - May 2015
Pima Animal Care Center PACC August 2014 - April 2015
Old Tucson Studio September 2013 - November 2014
Dollar General January 2013 - June 2013
Convergys August 2009 - March 2010
Skills
Data Entry, Schedules, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cash Handling Experience, Customer Service, Training, Customer Satisfaction, Public Speaking, Communication, Event Planning, Cashiering
Education
Carrington College-Tucson 2014 — 2015
Certificate, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 4.0
Colorado Technical University-Online 2012 — 2013
Associate's Degree, Business Administration and Management, General, 3.8
Gustavo Amador's Convergys Experience October 2008 - January 2011
Job Student at Kaplan CollegeLaredo
Industry Computer & Network Security
Experience
Kaplan College It Support TechnicianGrupo Logistics - USAApril 2012 - Present
Convergys October 2008 - January 2011
Education
Kaplan College-Laredo 2011 — 2012
Kaplan College It Support TechnicianGrupo Logistics - USAApril 2012 - Present
Convergys October 2008 - January 2011
Education
Kaplan College-Laredo 2011 — 2012
Vance Johnson's Convergys Experience September 2013 - January 2014
Job Customer Service
Industry Consumer Services
Experience
Convergys September 2013 - January 2014
ProPak Logistics June 2013 - September 2013
Halloween City October 2012 - November 2012
Education
Broadview University-Salt Lake City
Associate's degree, Music Engeneering
Convergys September 2013 - January 2014
ProPak Logistics June 2013 - September 2013
Halloween City October 2012 - November 2012
Education
Broadview University-Salt Lake City
Associate's degree, Music Engeneering
Gregory Guy Gregory Guy's Convergys Experience March 2006 - October 2006
Job Customer Service Rep at Cincinnati Bike Center
Industry Consumer Services
Experience
Mobo Bicycle Cooperative September 2013 - Present
Cincinnati Bike Center May 2014 - September 2014
Brighton Center 2013 - 2014
Brighton Center 2013 - 2014
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Convergys March 2006 - October 2006
West IP Communications October 2003 - March 2006
Skills
Microsoft Office, Marine Survey, ICOMS, Technical Support, Call Centers, Time Management, Computer Hardware, Customer Satisfaction, Windows, Access, OS X, Windows 7, Outlook, Windows XP, Customer Service, Operating Systems, Mac OS, Ubuntu, Heavy Equipment, Web Design, Brewing, Culinary Skills, Adobe Design Programs, Open Office
Education
Brighton Center's Center for Employment Training 2013 — 2014
Microsoft Office Specialist, Microsoft Office Specialist (MOS) Expert in Excel
Skagit Valley College 2005 — 2005
G.E.D., General Studies
Mobo Bicycle Cooperative September 2013 - Present
Cincinnati Bike Center May 2014 - September 2014
Brighton Center 2013 - 2014
Brighton Center 2013 - 2014
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Time Warner Cable September 2010 - September 2013
Convergys March 2006 - October 2006
West IP Communications October 2003 - March 2006
Skills
Microsoft Office, Marine Survey, ICOMS, Technical Support, Call Centers, Time Management, Computer Hardware, Customer Satisfaction, Windows, Access, OS X, Windows 7, Outlook, Windows XP, Customer Service, Operating Systems, Mac OS, Ubuntu, Heavy Equipment, Web Design, Brewing, Culinary Skills, Adobe Design Programs, Open Office
Education
Brighton Center's Center for Employment Training 2013 — 2014
Microsoft Office Specialist, Microsoft Office Specialist (MOS) Expert in Excel
Skagit Valley College 2005 — 2005
G.E.D., General Studies
Jacque Britton Jacque Britton's Convergys Experience October 2012 - February 2013
Job Financial Services Professional
Industry Financial Services
Experience
UMB Bank April 2013 - July 2013
Convergys October 2012 - February 2013
Walmart June 2010 - October 2012
Skills
Customer Service, Critical Thinking, Problem Solving, Retail, Call Centers, Computer Repair, Computer Hardware, Cashiering, Microsoft Office, Volunteering, Microsoft Excel
Education
Herndon Career Center 2007 — 2009
Certificate, System, Networking, and LAN/WAN Management/Manager
Grandview Senior High School 2005 — 2009
High school diploma, General Studies
UMB Bank April 2013 - July 2013
Convergys October 2012 - February 2013
Walmart June 2010 - October 2012
Skills
Customer Service, Critical Thinking, Problem Solving, Retail, Call Centers, Computer Repair, Computer Hardware, Cashiering, Microsoft Office, Volunteering, Microsoft Excel
Education
Herndon Career Center 2007 — 2009
Certificate, System, Networking, and LAN/WAN Management/Manager
Grandview Senior High School 2005 — 2009
High school diploma, General Studies
Evangelos Andrikos Evangelos Andrikos's Convergys Experience July 2007 - November 2014
Job Microsoft Customer service and Technical Support at Convergys
Industry Computer Software
Experience
Convergys July 2007 - November 2014
Galaxy Net Internet Hosting company April 2005 - November 2005
European Project Leonardo da Vinci September 2000 - October 2003
Skills
Microsoft Technologies, Cloud Computing, Customer Satisfaction, Pre-sales, Operating Systems, Troubleshooting, IT Service Management, Windows 7, Office 365, System Deployment, Virtualization, Partner Management, Call Centers, Servers, Business Intelligence, Program Management, Internal Quality..., Training, Account Management, Project Management, IIS, IT Operations, Quality Management, Teamwork, SharePoint, Post-Sales, Team Mentoring, Quality Control, Technical Support, IT Management, Security, ITIL, Microsoft SQL Server, Customer Support, Contact Centers, Microsoft Licensing, Software Licensing, Positive Team Player, Quality Auditing, Management, Enterprise Software, Team Management, Team Leadership, Service Delivery, Customer Service, Computer Hardware, Outsourcing
Education
Aristoteleion Panepistimion Thessalonikis 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Forest Resources Production and Management
Forestry University - Sofia 2001 — 2003
Master's degree, Forest Resources Production and Management, 6.00
Forestry University - Sofia 1996 — 2001
Bachelor's degree, Forest Engineering, 4.75
Sivitanidios Technical College 1992 — 1994
Engineer's degree, Industrial Technology/Technician, 18.3
Convergys July 2007 - November 2014
Galaxy Net Internet Hosting company April 2005 - November 2005
European Project Leonardo da Vinci September 2000 - October 2003
Skills
Microsoft Technologies, Cloud Computing, Customer Satisfaction, Pre-sales, Operating Systems, Troubleshooting, IT Service Management, Windows 7, Office 365, System Deployment, Virtualization, Partner Management, Call Centers, Servers, Business Intelligence, Program Management, Internal Quality..., Training, Account Management, Project Management, IIS, IT Operations, Quality Management, Teamwork, SharePoint, Post-Sales, Team Mentoring, Quality Control, Technical Support, IT Management, Security, ITIL, Microsoft SQL Server, Customer Support, Contact Centers, Microsoft Licensing, Software Licensing, Positive Team Player, Quality Auditing, Management, Enterprise Software, Team Management, Team Leadership, Service Delivery, Customer Service, Computer Hardware, Outsourcing
Education
Aristoteleion Panepistimion Thessalonikis 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Forest Resources Production and Management
Forestry University - Sofia 2001 — 2003
Master's degree, Forest Resources Production and Management, 6.00
Forestry University - Sofia 1996 — 2001
Bachelor's degree, Forest Engineering, 4.75
Sivitanidios Technical College 1992 — 1994
Engineer's degree, Industrial Technology/Technician, 18.3
Shalaine Lott Shalaine Lott's Convergys Experience January 2012 - June 2013
Job Hostess at Outback Steakhouse
Industry Retail
Experience
Outback Steakhouse July 2014 - Present
Charming Charlie April 2014 - Present
Convergys January 2012 - June 2013
Macy's November 2005 - April 2010
Skills
Retail, Customer Service, Fashion, Marketing, Visual Merchandising, Marketing Communications, Sales, Computer Proficiency, Social Networking
Education
Broward College 2013 — 2015
Associate of Science (AS), Business Administration and Management, General
Concorde Career Institute-Miramar 2008 — 2009
Insurance Billing and Coding Specialist, Billing and Coding
Outback Steakhouse July 2014 - Present
Charming Charlie April 2014 - Present
Convergys January 2012 - June 2013
Macy's November 2005 - April 2010
Skills
Retail, Customer Service, Fashion, Marketing, Visual Merchandising, Marketing Communications, Sales, Computer Proficiency, Social Networking
Education
Broward College 2013 — 2015
Associate of Science (AS), Business Administration and Management, General
Concorde Career Institute-Miramar 2008 — 2009
Insurance Billing and Coding Specialist, Billing and Coding
Princess Davis Princess Davis's Convergys Experience June 2004 - September 2006
Job Customer Service Professional
Industry Marketing and Advertising
Experience
Inktel Contact Center Solutions November 2008 - March 2011
Wildcard Systems May 2006 - August 2008
Convergys June 2004 - September 2006
Skills
Data Analysis, 50 wpm, Quality Assurance, Conflict Resolution, Diplomacy, Courtesy, Easily Adaptable, Benchmarking, Confidentiality, Assertiveness, Energy Efficiency, Time Management, Team Leadership, Team Building, Time & Attendance, Eco-friendly, Friendliness, Detail Oriented, Customer Care, Appearance prompt, Attentive to Detail, Marketing Communications
Education
Fortis College-Winter Park 2011 — 2013
Associate's Degree, Health Services/Allied Health/Health Sciences, General
Gold Coast School of Real Estate 2009 — 2009
Certificate, Life, Health, and Annuity Insurance Agent
Inktel Contact Center Solutions November 2008 - March 2011
Wildcard Systems May 2006 - August 2008
Convergys June 2004 - September 2006
Skills
Data Analysis, 50 wpm, Quality Assurance, Conflict Resolution, Diplomacy, Courtesy, Easily Adaptable, Benchmarking, Confidentiality, Assertiveness, Energy Efficiency, Time Management, Team Leadership, Team Building, Time & Attendance, Eco-friendly, Friendliness, Detail Oriented, Customer Care, Appearance prompt, Attentive to Detail, Marketing Communications
Education
Fortis College-Winter Park 2011 — 2013
Associate's Degree, Health Services/Allied Health/Health Sciences, General
Gold Coast School of Real Estate 2009 — 2009
Certificate, Life, Health, and Annuity Insurance Agent
Mary Anne Dionisio Mary Anne Dionisio's Convergys Experience January 2010 - June 2013
Job Affiliate Manager at Harvcity.com
Industry Apparel & Fashion
Experience
Harvcity.com October 2013 - Present
Puristic Web 2014 - 2014
Convergys January 2010 - June 2013
Bureau of Fire Protection January 2001 - December 2010
Skills
Affiliate Marketing, SEM, Affiliate Management, Email Marketing, Online Marketing, Online Advertising, E-commerce, Online Lead Generation, SEO, Mobile Marketing, Customer Acquisition, Lead Generation, Landing Page..., Affiliate Networks, Technical Support
Education
International Academy of Management and Economics 2003 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Siena College of Taytay 1993 — 1997
Secondary School
Harvcity.com October 2013 - Present
Puristic Web 2014 - 2014
Convergys January 2010 - June 2013
Bureau of Fire Protection January 2001 - December 2010
Skills
Affiliate Marketing, SEM, Affiliate Management, Email Marketing, Online Marketing, Online Advertising, E-commerce, Online Lead Generation, SEO, Mobile Marketing, Customer Acquisition, Lead Generation, Landing Page..., Affiliate Networks, Technical Support
Education
International Academy of Management and Economics 2003 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Siena College of Taytay 1993 — 1997
Secondary School
Mykea Johnson's Convergys Experience November 2011 - March 2012
Job Customer Service Rep/ IBO at Arise Virtual Solutions Inc.
Industry Real Estate
Experience
Self-employed June 2013 - Present
Arise Virtual Solutions Inc. May 2010 - Present
Convergys November 2011 - March 2012
Target September 2008 - February 2009
Skills
Entrepreneurship, Marketing Strategy, New Business Development, Business Strategy, Marketing, Small Business, Customer Service, Communication, Windows, Microsoft Office, Adobe Creative Suite, Internet Research, Data Entry, Management, Project Management, Quality Assurance
Education
Miami Lakes Educational Center 2008 — 2008
GED, General Education
Brown Mackie College-Miami 2007 — 2008
Business/Corporate Communications
Self-employed June 2013 - Present
Arise Virtual Solutions Inc. May 2010 - Present
Convergys November 2011 - March 2012
Target September 2008 - February 2009
Skills
Entrepreneurship, Marketing Strategy, New Business Development, Business Strategy, Marketing, Small Business, Customer Service, Communication, Windows, Microsoft Office, Adobe Creative Suite, Internet Research, Data Entry, Management, Project Management, Quality Assurance
Education
Miami Lakes Educational Center 2008 — 2008
GED, General Education
Brown Mackie College-Miami 2007 — 2008
Business/Corporate Communications
Mindy Thourot Mindy Thourot's Convergys Experience 2011 - 2011
Job Customer Service Expert
Industry Public Safety
Experience
Sunshine State One Call of Florida May 2014 - Present
Protection 1 Security Solutions September 2012 - May 2014
Frontier Communications March 2011 - May 2012
Convergys 2011 - 2011
JPMorgan Chase September 2001 - January 2009
Skills
Call Center, Customer Satisfaction, Telemarketing, Account Management, Avaya, Customer Service, Cold Calling, Team Building, Performance Management, New Business Development, Sales Management, Direct Sales, Strategic Planning, Coaching, Microsoft Office, Team Management, Call Centers, Banking, Team Leadership, Customer Experience, Customer Retention, Sales
Education
Lincoln Technical Institute-Fern Park
Medical Assistant/Basic X-ray Technician
Sunshine State One Call of Florida May 2014 - Present
Protection 1 Security Solutions September 2012 - May 2014
Frontier Communications March 2011 - May 2012
Convergys 2011 - 2011
JPMorgan Chase September 2001 - January 2009
Skills
Call Center, Customer Satisfaction, Telemarketing, Account Management, Avaya, Customer Service, Cold Calling, Team Building, Performance Management, New Business Development, Sales Management, Direct Sales, Strategic Planning, Coaching, Microsoft Office, Team Management, Call Centers, Banking, Team Leadership, Customer Experience, Customer Retention, Sales
Education
Lincoln Technical Institute-Fern Park
Medical Assistant/Basic X-ray Technician
Monica Bhatia Groover , PhD Monica Bhatia Groover , PhD's Convergys Experience June 2002 - December 2004
Job Director San Diego College of Ayurveda
Industry E-Learning
Experience
San Diego College of Ayurveda April 2009 - Present
San Diego College of Ayurveda January 2009 - Present
Florida Vedic College 2007 - April 2011
Internet Marketing Inc. 2009 - 2009
Media International, Occult Astrology January 2007 - February 2008
NIIT May 2006 - November 2006
IQR Pvt. Ltd. April 2005 - December 2005
Convergys June 2002 - December 2004
EXL Service 2000 - 2001
Skills
Holistic Health, Alternative Medicine, Treatment, Ayurveda, E-Learning, Stress Management, Coaching, Public Speaking, Team Building, Wellness, Leadership Development, Healthcare, Moodle, Learning Management..., Instructional Design, Herbal Remedies, Standardized Testing, Curriculum Development, Teaching, Lifestyle, Nutrition, Strategy, Healing, Psychotherapy, Meditation, Training Delivery, Training, Curriculum Design, Adult Education, Panchakarma, Performance Consulting, Human Resources
Education
Maharishi University of Management 2011 — 2012
Indian Institute of Alternative Medicine 2006 — 2009
PHD
Sikkim Manipal University of Health, Medical and Technological Sciences 2006 — 2006
B.S
Vitality College of Healing Arts 2009 — 2009
Diploma
Gujarat Ayurved University
Villanova University 2008 — 2008
Certificate
Delhi University 1991 — 1994
BA Honors
Apeejay School 1975 — 1991
San Diego College of Ayurveda April 2009 - Present
San Diego College of Ayurveda January 2009 - Present
Florida Vedic College 2007 - April 2011
Internet Marketing Inc. 2009 - 2009
Media International, Occult Astrology January 2007 - February 2008
NIIT May 2006 - November 2006
IQR Pvt. Ltd. April 2005 - December 2005
Convergys June 2002 - December 2004
EXL Service 2000 - 2001
Skills
Holistic Health, Alternative Medicine, Treatment, Ayurveda, E-Learning, Stress Management, Coaching, Public Speaking, Team Building, Wellness, Leadership Development, Healthcare, Moodle, Learning Management..., Instructional Design, Herbal Remedies, Standardized Testing, Curriculum Development, Teaching, Lifestyle, Nutrition, Strategy, Healing, Psychotherapy, Meditation, Training Delivery, Training, Curriculum Design, Adult Education, Panchakarma, Performance Consulting, Human Resources
Education
Maharishi University of Management 2011 — 2012
Indian Institute of Alternative Medicine 2006 — 2009
PHD
Sikkim Manipal University of Health, Medical and Technological Sciences 2006 — 2006
B.S
Vitality College of Healing Arts 2009 — 2009
Diploma
Gujarat Ayurved University
Villanova University 2008 — 2008
Certificate
Delhi University 1991 — 1994
BA Honors
Apeejay School 1975 — 1991
Axy Tovell Axy Tovell's Convergys Experience January 1999 - January 2000
Job
Industry Computer Networking
Experience
Pizza City USA January 1997 - January 2001
Convergy's January 1999 - January 2000
Burger King January 1999 - January 2000
Education
Everest University-Largo 2012 — 2014
Associate of Science (AS), Computer Science
Pizza City USA January 1997 - January 2001
Convergy's January 1999 - January 2000
Burger King January 1999 - January 2000
Education
Everest University-Largo 2012 — 2014
Associate of Science (AS), Computer Science
Stephen Lowrance Stephen Lowrance's Convergys Experience March 2008 - December 2009
Job Profesional Customer Retention Manager at American Income Life
Industry Insurance
Experience
American Income Life December 2009 - Present
Convergys March 2008 - December 2009
Boerio Sales Equip Sales Rentals January 2007 - January 2008
Skills
Mentoring, Program Management, Product Management, Event Management, Change Management, Client Services, Supervisory Skills, Customer Service, Customer Relations, Customer Retention, SAP, SAP R/3, Cost Savings Initiatives, Time Management, Real Time, Report Writing, Call Center, Call Recording, Call Control, Cisco Call Manager
Education
Hacienda La Puente Adult Education 1997 — 1997
Licensed Practical/Vocational Nurse Training
Western High Anaheim Calif 1986 — 1988
HS Eq - GED
American Income Life December 2009 - Present
Convergys March 2008 - December 2009
Boerio Sales Equip Sales Rentals January 2007 - January 2008
Skills
Mentoring, Program Management, Product Management, Event Management, Change Management, Client Services, Supervisory Skills, Customer Service, Customer Relations, Customer Retention, SAP, SAP R/3, Cost Savings Initiatives, Time Management, Real Time, Report Writing, Call Center, Call Recording, Call Control, Cisco Call Manager
Education
Hacienda La Puente Adult Education 1997 — 1997
Licensed Practical/Vocational Nurse Training
Western High Anaheim Calif 1986 — 1988
HS Eq - GED
velda mitchell velda mitchell's Convergys Experience 2007 - 2008
Job student at Grand Canyon University
Industry Financial Services
Experience
Capital Area Transit System August 2013 - May 2014
East Baton Rouge Parish School System January 2011 - June 2012
Primerica Financial Services- October 2011 - April 2012
First Student October 2010 - January 2011
United States Postal Service June 2008 - September 2008
Convergys 2007 - 2008
Professional Mortgage Services, Inc. January 2004 - May 2005
Louisiana Correctional Institue for Women August 2002 - May 2003
Citrus County Detention Facility (jail) October 2000 - April 2002
Skills
Insurance, Investments, Term Life Insurance, Disability Insurance, Long-term Care, Retirement Planning, Health Insurance, Retirement, Property & Casualty..., Whole Life, Strategic Financial..., General Insurance, Criminal Justices..., Commercial Driving, Mortgage Loan Originator, Office Manager, Cashier, Customer Service, Waitressing, Cooking, Employee Benefits
Education
Grand Canyon University 2012 — 2014
Bachelor's Degree, Criminal Justice, 3.3
Life Christian University 2010 — 2012
Associate's Degree, Theology/Theological Studies, 4.0
Diesel Driving Academy-Baton Rouge 2009 — 2010
Certificate/ Class A CDL, Tractor Trailer Student Driver, 4.0
Lake-Sumter Community College 1996 — 2001
Associate's Degree, Arts & Science /Criminal Justice
Withalacoochee Vo-Tech 2000 — 2000
6 month Criminal Justice Academy-Certified Corrections Officer, Criminal Justice and Corrections Academy, 4.0
Xavier University of Louisiana 1987 — 1989
Scotlandville Magnet High School 1983 — 1987
Capital Area Transit System August 2013 - May 2014
East Baton Rouge Parish School System January 2011 - June 2012
Primerica Financial Services- October 2011 - April 2012
First Student October 2010 - January 2011
United States Postal Service June 2008 - September 2008
Convergys 2007 - 2008
Professional Mortgage Services, Inc. January 2004 - May 2005
Louisiana Correctional Institue for Women August 2002 - May 2003
Citrus County Detention Facility (jail) October 2000 - April 2002
Skills
Insurance, Investments, Term Life Insurance, Disability Insurance, Long-term Care, Retirement Planning, Health Insurance, Retirement, Property & Casualty..., Whole Life, Strategic Financial..., General Insurance, Criminal Justices..., Commercial Driving, Mortgage Loan Originator, Office Manager, Cashier, Customer Service, Waitressing, Cooking, Employee Benefits
Education
Grand Canyon University 2012 — 2014
Bachelor's Degree, Criminal Justice, 3.3
Life Christian University 2010 — 2012
Associate's Degree, Theology/Theological Studies, 4.0
Diesel Driving Academy-Baton Rouge 2009 — 2010
Certificate/ Class A CDL, Tractor Trailer Student Driver, 4.0
Lake-Sumter Community College 1996 — 2001
Associate's Degree, Arts & Science /Criminal Justice
Withalacoochee Vo-Tech 2000 — 2000
6 month Criminal Justice Academy-Certified Corrections Officer, Criminal Justice and Corrections Academy, 4.0
Xavier University of Louisiana 1987 — 1989
Scotlandville Magnet High School 1983 — 1987
Ashlee Bimalarajah Ashlee Bimalarajah's Convergys Experience December 2008 - January 2010
Job Administrative assistant at Coastal Community Association Management
Industry Facilities Services
Experience
Coastal Community Association Management April 2015 - Present
Charleston Shelving & Mirror September 2014 - April 2015
Columbia Shelving & Mirror August 2013 - September 2014
Sleepmed Inc March 2013 - July 2013
Deaconess Hospital June 2011 - December 2012
Destination Life October 2009 - March 2011
TCIM January 2010 - September 2010
Convergys December 2008 - January 2010
Skills
Time Management, Data Entry, Customer Satisfaction, Healthcare, Telephone Skills, Human Resources, Medical Records, Customer Service, Hospitals, Sales, Insurance, Filing, HIPAA, Medical Terminology, Microsoft Word, Medicare, Administration, CPT, Process Improvement, Team Building, PowerPoint, Microsoft Excel, Microsoft Office, Call Centers, Employee Benefits, Microsoft Office 2007, 10 Key, Clerical Skills, Healthcare Information..., Office Management, Health Insurance, Medicaid, Teamwork, EHR, Administrative..., Scheduling, Management, Problem Solving, Communication
Education
Heritage College-Oklahoma City 2010 — 2012
Associate's degree, Hospital and Health Care Facilities Administration/Management
Tulsa Technology Center-Peoria Campus 2005 — 2006
Certification in Office Management, Office Management and Supervision
Coastal Community Association Management April 2015 - Present
Charleston Shelving & Mirror September 2014 - April 2015
Columbia Shelving & Mirror August 2013 - September 2014
Sleepmed Inc March 2013 - July 2013
Deaconess Hospital June 2011 - December 2012
Destination Life October 2009 - March 2011
TCIM January 2010 - September 2010
Convergys December 2008 - January 2010
Skills
Time Management, Data Entry, Customer Satisfaction, Healthcare, Telephone Skills, Human Resources, Medical Records, Customer Service, Hospitals, Sales, Insurance, Filing, HIPAA, Medical Terminology, Microsoft Word, Medicare, Administration, CPT, Process Improvement, Team Building, PowerPoint, Microsoft Excel, Microsoft Office, Call Centers, Employee Benefits, Microsoft Office 2007, 10 Key, Clerical Skills, Healthcare Information..., Office Management, Health Insurance, Medicaid, Teamwork, EHR, Administrative..., Scheduling, Management, Problem Solving, Communication
Education
Heritage College-Oklahoma City 2010 — 2012
Associate's degree, Hospital and Health Care Facilities Administration/Management
Tulsa Technology Center-Peoria Campus 2005 — 2006
Certification in Office Management, Office Management and Supervision
Scott Polhemus Scott Polhemus's Convergys Experience July 2011 - June 2012
Job HVAC Service Technician
Industry Environmental Services
Experience
Black Diamond - Repairs & Maintaince June 2012 - Present
Convergys July 2011 - June 2012
Delco Western November 2009 - October 2010
Simpson Strong-Tie March 2004 - May 2004
Mervyns RDC February 2001 - August 2002
Skills
Inventory Management, Customer Service, Leadership, Warehousing, Management, Shipping, Forklift Operator, Invoicing, Distribution Center..., Customer Satisfaction, Troubleshooting, Microsoft Office, Process Improvement, Operations Management, Microsoft Excel, Team Leadership, Team Building, Sales, Microsoft Word
Education
Fortis College-Salt Lake City 2011 — 2012
HVAC-R, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, 3.67
Black Diamond - Repairs & Maintaince June 2012 - Present
Convergys July 2011 - June 2012
Delco Western November 2009 - October 2010
Simpson Strong-Tie March 2004 - May 2004
Mervyns RDC February 2001 - August 2002
Skills
Inventory Management, Customer Service, Leadership, Warehousing, Management, Shipping, Forklift Operator, Invoicing, Distribution Center..., Customer Satisfaction, Troubleshooting, Microsoft Office, Process Improvement, Operations Management, Microsoft Excel, Team Leadership, Team Building, Sales, Microsoft Word
Education
Fortis College-Salt Lake City 2011 — 2012
HVAC-R, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, 3.67
SUNSHYNE Sunshyne SUNSHYNE Sunshyne's Convergys Experience 2004 - 2007
Job CO CEO at I Shyne High
Industry Management Consulting
Experience
SUNSHYNE'S March 2007 - Present
I Shyne High September 2009 - November 2011
frontier 2006 - 2007
Convergys 2004 - 2007
AOL 2001 - 2005
Skills
Online Advertising, Social Media Marketing, Social Media, Social Networking, SEO, Digital Media, Digital Marketing, Strategic Partnerships, Marketing, Marketing Strategy, SEM, Facebook, E-commerce, New Media, Business Development, Advertising, Entertainment, Editing, Google Adwords, Digital Strategy
Education
American Public University System 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science, A
Angley College 2002 — 2004
Associate of Arts (A.A.), Medical/Clinical Assistant
SUNSHYNE'S March 2007 - Present
I Shyne High September 2009 - November 2011
frontier 2006 - 2007
Convergys 2004 - 2007
AOL 2001 - 2005
Skills
Online Advertising, Social Media Marketing, Social Media, Social Networking, SEO, Digital Media, Digital Marketing, Strategic Partnerships, Marketing, Marketing Strategy, SEM, Facebook, E-commerce, New Media, Business Development, Advertising, Entertainment, Editing, Google Adwords, Digital Strategy
Education
American Public University System 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science, A
Angley College 2002 — 2004
Associate of Arts (A.A.), Medical/Clinical Assistant
Jonas Hedman Jonas Hedman's Convergys Experience September 1999 - January 2001
Job Information Technology and Management Consultant at AgileThought
Industry Information Technology and Services
Experience
AgileThought October 2006 - Present
WorkshopLive March 2005 - September 2006
Trinsic Communications March 2003 - March 2005
Jabil January 2001 - November 2002
Convergys September 1999 - January 2001
University of Central Florida January 1998 - May 1999
Skills
Application Lifecycle..., Agile Coaching, ScrumMaster, Agile Project Management, Scrum, Enterprise Portals, Agile Methodologies, Coaching
Education
University of Central Florida 1997 — 1999
MS, Engineering Management
Högskolan Dalarna 1995 — 1997
Bachelor of Science, Civil Engineering
AgileThought October 2006 - Present
WorkshopLive March 2005 - September 2006
Trinsic Communications March 2003 - March 2005
Jabil January 2001 - November 2002
Convergys September 1999 - January 2001
University of Central Florida January 1998 - May 1999
Skills
Application Lifecycle..., Agile Coaching, ScrumMaster, Agile Project Management, Scrum, Enterprise Portals, Agile Methodologies, Coaching
Education
University of Central Florida 1997 — 1999
MS, Engineering Management
Högskolan Dalarna 1995 — 1997
Bachelor of Science, Civil Engineering
Ericka Jeenen Brown Ericka Jeenen Brown's Convergys Experience March 2011 - October 2012
Job Student at Kaplan CollegeCharlotte
Industry Medical Practice
Experience
Concentra November 2013 - December 2013
Convergys March 2011 - October 2012
Toys R Us October 2008 - December 2008
Skills
Cpr Certified, Vital Signs, Determined to Succeed, Microsoft Office, Dependable Team Player, Hunger, Consistency, Friendly Personality, Clinical Training, Team-oriented, Flexibility, Venipuncture, Sterilization, Medical Records, Urinalysis, Physicals
Education
Kaplan College-Charlotte 2013 — 2014
Medical/Clinical Assistant
Central Piedmont Community College 2008 — 2009
Nursing Education
Forsyth Technical Community College 2004 — 2005
Computer Engineering
Bennett College for Women 2002 — 2003
Carver High School 1999 — 2002
High School Diploma, General Studies
Concentra November 2013 - December 2013
Convergys March 2011 - October 2012
Toys R Us October 2008 - December 2008
Skills
Cpr Certified, Vital Signs, Determined to Succeed, Microsoft Office, Dependable Team Player, Hunger, Consistency, Friendly Personality, Clinical Training, Team-oriented, Flexibility, Venipuncture, Sterilization, Medical Records, Urinalysis, Physicals
Education
Kaplan College-Charlotte 2013 — 2014
Medical/Clinical Assistant
Central Piedmont Community College 2008 — 2009
Nursing Education
Forsyth Technical Community College 2004 — 2005
Computer Engineering
Bennett College for Women 2002 — 2003
Carver High School 1999 — 2002
High School Diploma, General Studies
Irish Angelica Burrage Irish Angelica Burrage's Convergys Experience October 2008 - October 2009
Job Founder at EnchantressPen
Industry Writing and Editing
Experience
EnchantressPen January 2015 - Present
Elance September 2012 - Present
oDesk September 2012 - Present
De La Salle Lipa November 2009 - January 2012
Remate Daily Newspaper November 2007 - January 2012
Pahayagang Batangueno June 2006 - January 2012
Convergys October 2008 - October 2009
Teleperformance January 2007 - January 2008
University of Batangas June 2006 - November 2006
Kabayan Newspaper June 2004 - May 2006
Skills
Web Content, Copy Editing, Freelance Writing, Ghostwriting, Creative Writing, Blogging, Magazine Articles, Proofreading, SEO copywriting, Content Writing, Feature Articles, Copywriting, Editing, Articles, Business Writing, Non-fiction, Journalism, Fact-checking, Fiction, Fiction Writing, Travel Writing, Content Strategy, Editorial, Short Stories, Poetry, Wordpress, Rewriting, Ap Style, Content Management, Book Reviews, News Writing, Storytelling, Press Releases, Publishing, Blogger, APA, Newsletters, Facebook, Creative Writer, Technical Writing, Books, SEO, Text Editing, Magazines, Web Content Management, Newspapers, WordPress, Translation, Publications, Speech Writing
Education
De La Salle University 2008 — 2015
Master's Degree, Creative Writing
De La Salle Lipa 2003 — 2006
Bachelor of Science (BS) in Education, English Language and Literature, General
Batangas State University 2002 — 2003
Bachelor's degree, Development Communication major in Journalism
University of Batangas
EnchantressPen January 2015 - Present
Elance September 2012 - Present
oDesk September 2012 - Present
De La Salle Lipa November 2009 - January 2012
Remate Daily Newspaper November 2007 - January 2012
Pahayagang Batangueno June 2006 - January 2012
Convergys October 2008 - October 2009
Teleperformance January 2007 - January 2008
University of Batangas June 2006 - November 2006
Kabayan Newspaper June 2004 - May 2006
Skills
Web Content, Copy Editing, Freelance Writing, Ghostwriting, Creative Writing, Blogging, Magazine Articles, Proofreading, SEO copywriting, Content Writing, Feature Articles, Copywriting, Editing, Articles, Business Writing, Non-fiction, Journalism, Fact-checking, Fiction, Fiction Writing, Travel Writing, Content Strategy, Editorial, Short Stories, Poetry, Wordpress, Rewriting, Ap Style, Content Management, Book Reviews, News Writing, Storytelling, Press Releases, Publishing, Blogger, APA, Newsletters, Facebook, Creative Writer, Technical Writing, Books, SEO, Text Editing, Magazines, Web Content Management, Newspapers, WordPress, Translation, Publications, Speech Writing
Education
De La Salle University 2008 — 2015
Master's Degree, Creative Writing
De La Salle Lipa 2003 — 2006
Bachelor of Science (BS) in Education, English Language and Literature, General
Batangas State University 2002 — 2003
Bachelor's degree, Development Communication major in Journalism
University of Batangas
James Doogie Kautz James Doogie Kautz's Convergys Experience February 2001 - May 2008
Job Move Coordinator / Project Manager / Customer Relations Manager
Industry Transportation/Trucking/Railroad
Experience
Quick Transfer Ltd. May 2008 - Present
Portage CartageStorage May 2008 - Present
Convergys February 2001 - May 2008
Skills
Customer Service, Relocation, Report Generation, Customer Relations, Facebook, Public Speaking, Coaching, Team Building, Social Media, Leadership, Human Resources, Analysis, Marketing, Microsoft Office, Management, Transportation, Customer Satisfaction, Corporate Relocation, Teamwork, Logistics, Operations Management, Project Management, Retail, Trucking, LTL
Education
Aldersgate College 1993 — 1994
Theology
Quick Transfer Ltd. May 2008 - Present
Portage CartageStorage May 2008 - Present
Convergys February 2001 - May 2008
Skills
Customer Service, Relocation, Report Generation, Customer Relations, Facebook, Public Speaking, Coaching, Team Building, Social Media, Leadership, Human Resources, Analysis, Marketing, Microsoft Office, Management, Transportation, Customer Satisfaction, Corporate Relocation, Teamwork, Logistics, Operations Management, Project Management, Retail, Trucking, LTL
Education
Aldersgate College 1993 — 1994
Theology
Carlo Natividad Carlo Natividad's Convergys Experience June 2005 - March 2007
Job IT Customer Support/Project Manager CAPM, CSM
Industry Computer Games
Experience
Realtime Worlds September 2009 - September 2010
K2 Network December 2008 - September 2009
K2 Network May 2007 - December 2008
Convergys June 2005 - March 2007
Skills
Online Community..., Customer Service, Crisis Management, Virtual Teams, Outsourcing Management, Certified Project..., Scrum, CRM software, Developer Relations, Video Games, Conventions, Agile Project Management, MS Project, Call Center, Community Management, CRM, Online Gaming, Quality Assurance, MMORPG, Game Development, Social Games, Game Design, Project Management
Education
CAP College Foundation, Inc. 2008 — 2013
Bachelor of Arts (BA), English Language and Literature, General
University of the Philippines 1999 — 2004
B.S., Special Education
Realtime Worlds September 2009 - September 2010
K2 Network December 2008 - September 2009
K2 Network May 2007 - December 2008
Convergys June 2005 - March 2007
Skills
Online Community..., Customer Service, Crisis Management, Virtual Teams, Outsourcing Management, Certified Project..., Scrum, CRM software, Developer Relations, Video Games, Conventions, Agile Project Management, MS Project, Call Center, Community Management, CRM, Online Gaming, Quality Assurance, MMORPG, Game Development, Social Games, Game Design, Project Management
Education
CAP College Foundation, Inc. 2008 — 2013
Bachelor of Arts (BA), English Language and Literature, General
University of the Philippines 1999 — 2004
B.S., Special Education
Emily Torres Emily Torres's Convergys Experience January 2009 - March 2009
Job Global Business Services Analyst, Tier II at The Kemtah Group, Inc.
Industry Information Technology and Services
Experience
The Kemtah Group, Inc. November 2013 - Present
Wink's Gym July 2013 - Present
Global Technology Solutions, LLC July 2013 - Present
Sandia Resort & Casino May 2013 - November 2013
Road Runner It & Business Solutions December 2012 - March 2013
Convergys January 2009 - March 2009
eTelecare Global Solutions January 2008 - March 2008
Skills
Troubleshooting, Windows 7, Windows, Active Directory, Databases, Microsoft Office, Windows XP, Help Desk Support, Computer Hardware, System Administration, Web Design, Software Documentation, Windows Server, SQL, HTML, Business Analysis, Java, Program Management, Team Leadership, PowerPoint, SharePoint, Linux, VPN, Apple, Dreamweaver, Photoshop, Web Development, WordPress, CSS, Epic Systems, CA Service Catalog, LANDesk, Service-now.com
Education
Brown Mackie College-Albuquerque 2011 — 2013
Associates, Information Technology
La Cueva High 2004 — 2006
G.E.D., General Education
The Kemtah Group, Inc. November 2013 - Present
Wink's Gym July 2013 - Present
Global Technology Solutions, LLC July 2013 - Present
Sandia Resort & Casino May 2013 - November 2013
Road Runner It & Business Solutions December 2012 - March 2013
Convergys January 2009 - March 2009
eTelecare Global Solutions January 2008 - March 2008
Skills
Troubleshooting, Windows 7, Windows, Active Directory, Databases, Microsoft Office, Windows XP, Help Desk Support, Computer Hardware, System Administration, Web Design, Software Documentation, Windows Server, SQL, HTML, Business Analysis, Java, Program Management, Team Leadership, PowerPoint, SharePoint, Linux, VPN, Apple, Dreamweaver, Photoshop, Web Development, WordPress, CSS, Epic Systems, CA Service Catalog, LANDesk, Service-now.com
Education
Brown Mackie College-Albuquerque 2011 — 2013
Associates, Information Technology
La Cueva High 2004 — 2006
G.E.D., General Education
Joline Dale Joline Dale's Convergys Experience April 2009 - August 2009
Job Medical Technologist at Empower Preventive Medicine
Industry Hospital & Health Care
Experience
Empower Preventive Medicine September 2014 - Present
Self September 2007 - Present
Dunkin April 2013 - September 2014
Saturn of Clarksville August 2009 - September 2009
Convergys April 2009 - August 2009
Saturn of Clarksville February 2008 - January 2009
US Army January 2005 - September 2007
Motorola March 2004 - December 2004
Skills
Proficient Typing Skills, Maintain composure..., Customer Service, Troubleshooting, Time Management, Data Entry
Education
Daymar College-Owensboro 2011 — 2013
Associate of Science (AS), Medical Assisting Administration, 3.0
Daymar College Online 2009 — 2011
Associate of Science (AS), Accounting
Empower Preventive Medicine September 2014 - Present
Self September 2007 - Present
Dunkin April 2013 - September 2014
Saturn of Clarksville August 2009 - September 2009
Convergys April 2009 - August 2009
Saturn of Clarksville February 2008 - January 2009
US Army January 2005 - September 2007
Motorola March 2004 - December 2004
Skills
Proficient Typing Skills, Maintain composure..., Customer Service, Troubleshooting, Time Management, Data Entry
Education
Daymar College-Owensboro 2011 — 2013
Associate of Science (AS), Medical Assisting Administration, 3.0
Daymar College Online 2009 — 2011
Associate of Science (AS), Accounting
Anthony Guess Anthony Guess's Convergys Experience December 2007 - May 2009
Job Customer Service Professional
Industry Consumer Services
Experience
Cengage Learning February 2011 - February 2013
Luxottica Retail North America 2013 - 2013
Brantly Security October 2004 - March 2011
Convergys December 2007 - May 2009
Skills
Excellent work ethic..., Fast learner who is..., Ability to stand for..., Superior customer..., Adept to working with..., Highly skilled at..., Excellent..., Trained in CPR and..., Experience in various..., Ability to work alone..., Solid history of...
Education
Beckfield College-Florence
Associate's degree, Medical/Clinical Assistant
Chatfield College
Associates Degree, Liberal Arts
Cengage Learning February 2011 - February 2013
Luxottica Retail North America 2013 - 2013
Brantly Security October 2004 - March 2011
Convergys December 2007 - May 2009
Skills
Excellent work ethic..., Fast learner who is..., Ability to stand for..., Superior customer..., Adept to working with..., Highly skilled at..., Excellent..., Trained in CPR and..., Experience in various..., Ability to work alone..., Solid history of...
Education
Beckfield College-Florence
Associate's degree, Medical/Clinical Assistant
Chatfield College
Associates Degree, Liberal Arts
Anna Zimmerman Anna Zimmerman's Convergys Experience September 2012 - September 2013
Job Esthetician
Industry Health, Wellness and Fitness
Experience
54th Street Grill & Bar July 2014 - Present
Convergys September 2012 - September 2013
Saint Ann Police Department January 2013 - March 2013
Skills
Great Critical Thinking, Effective Communicator, Good Persuasion Skills, Negotiation, Judgment and Decision..., Service Orientation, 45 Words Per Minute, Great Problem Solver, Customer Service, Training, Microsoft Office, Social Networking, Customer Satisfaction, Telephone Skills, Troubleshooting, Outlook, Call Centers
Education
National Academy of Beauty Arts-St Louis 2014 — 2014
Certified Esthetician, Master Aesthetician/Esthetician
Brown Mackie College-St Louis 2010 — 2013
Associate of Science (A.S.), Criminal Justice/Police Science
54th Street Grill & Bar July 2014 - Present
Convergys September 2012 - September 2013
Saint Ann Police Department January 2013 - March 2013
Skills
Great Critical Thinking, Effective Communicator, Good Persuasion Skills, Negotiation, Judgment and Decision..., Service Orientation, 45 Words Per Minute, Great Problem Solver, Customer Service, Training, Microsoft Office, Social Networking, Customer Satisfaction, Telephone Skills, Troubleshooting, Outlook, Call Centers
Education
National Academy of Beauty Arts-St Louis 2014 — 2014
Certified Esthetician, Master Aesthetician/Esthetician
Brown Mackie College-St Louis 2010 — 2013
Associate of Science (A.S.), Criminal Justice/Police Science
Ashley Colter Ashley Colter's Convergys Experience April 2013 - September 2013
Job Medical Billing and Coding
Industry Hospital & Health Care
Experience
Gamble Chiropractic Clinic March 2014 - Present
Convergys April 2013 - September 2013
Cheddar's Casual Cafe! November 2012 - June 2013
The Methodist Oaks 2010 - 2011
Applebee's March 2009 - July 2009
Sallie Mae May 2008 - August 2008
Skills
Customer Service, Microsoft Excel, Medical Billing, Medical Coding, HIPAA, CMS-1500, UB O4, National Career..., Banking, Cpr Certified, Phone Operator, Cash Handling Experience, 10 Key, Medicaid, Medicare/Medicaid..., EOB, Clearing Houses, Machine Operator, Home Care, Elder Care, ICD-9-CM, CPT, Medicare Part A, Medicare Part B, Medicare Part C, Medicare Part D, Sales, HCPCS, Health Education, Patient Education, Patient Safety, Infection Control, Wound Care, Healthcare Management, Healthcare Information
Education
Kaplan College-Charlotte 2013 — 2013
MEDICAL BILLING AND CODING SPECIALIST DIPLOMA, MEDICAL BILLING AND CODING SPECIALIST, B/C STUDENT
Goodwill Training and Employment Center 2012 — 2012
BANKING AND CUSTOMER SERVICE CERTIFICATION, BANKING AND CUSTOMER SERVICE
New Life Theological Seminary 2011 — 2012
N/A, Urban Ministry
Everest Online University 2010 — 2011
Associate's degree, Medical Insurance Specialist/Medical Biller and coder
Gamble Chiropractic Clinic March 2014 - Present
Convergys April 2013 - September 2013
Cheddar's Casual Cafe! November 2012 - June 2013
The Methodist Oaks 2010 - 2011
Applebee's March 2009 - July 2009
Sallie Mae May 2008 - August 2008
Skills
Customer Service, Microsoft Excel, Medical Billing, Medical Coding, HIPAA, CMS-1500, UB O4, National Career..., Banking, Cpr Certified, Phone Operator, Cash Handling Experience, 10 Key, Medicaid, Medicare/Medicaid..., EOB, Clearing Houses, Machine Operator, Home Care, Elder Care, ICD-9-CM, CPT, Medicare Part A, Medicare Part B, Medicare Part C, Medicare Part D, Sales, HCPCS, Health Education, Patient Education, Patient Safety, Infection Control, Wound Care, Healthcare Management, Healthcare Information
Education
Kaplan College-Charlotte 2013 — 2013
MEDICAL BILLING AND CODING SPECIALIST DIPLOMA, MEDICAL BILLING AND CODING SPECIALIST, B/C STUDENT
Goodwill Training and Employment Center 2012 — 2012
BANKING AND CUSTOMER SERVICE CERTIFICATION, BANKING AND CUSTOMER SERVICE
New Life Theological Seminary 2011 — 2012
N/A, Urban Ministry
Everest Online University 2010 — 2011
Associate's degree, Medical Insurance Specialist/Medical Biller and coder
Jennifer Flachbart Jennifer Flachbart's Convergys Experience January 2000 - June 2001
Job University Hospital Portage Medical Center
Industry Hospital & Health Care
Experience
Robinson Memorial Hospital January 2010 - Present
University Hospital Portage Medical Center January 2010 - Present
Convergys January 2000 - June 2001
Skills
Primary Commerical..., Secondary Commerical ..., Medicaid Primary and..., Hospitals, Physician Coding, Healthcare Information..., Medical Terminology, HCPCS, Healthcare, HCFA, HIPAA, CPT, Customer Service, Healthcare Management, CMS-1500, Health Information..., Microsoft Office, Process Improvement, Microsoft Excel, Denials, EMR, EOB, Revenue Cycle, Medical Billing, Medicare
Education
Bohecker Business College 2006 — 2009
Associate of Arts (AA), Applied Business in Health Care Management
Fortis College-Ravenna 2005 — 2009
Associate of Arts (AA), Applied Business in Administrative Assistant Medical
RHS
Robinson Memorial Hospital January 2010 - Present
University Hospital Portage Medical Center January 2010 - Present
Convergys January 2000 - June 2001
Skills
Primary Commerical..., Secondary Commerical ..., Medicaid Primary and..., Hospitals, Physician Coding, Healthcare Information..., Medical Terminology, HCPCS, Healthcare, HCFA, HIPAA, CPT, Customer Service, Healthcare Management, CMS-1500, Health Information..., Microsoft Office, Process Improvement, Microsoft Excel, Denials, EMR, EOB, Revenue Cycle, Medical Billing, Medicare
Education
Bohecker Business College 2006 — 2009
Associate of Arts (AA), Applied Business in Health Care Management
Fortis College-Ravenna 2005 — 2009
Associate of Arts (AA), Applied Business in Administrative Assistant Medical
RHS
Tom Summerhays Tom Summerhays's Convergys Experience June 1985 - February 1998
Job Contact Center Executive in Sales, Account Management, and Training
Industry Marketing and Advertising
Experience
CenturyLink Business January 2014 - November 2014
MarketStar- Cisco, Google, Windstream Hosted Solutions April 2011 - October 2013
Summerhays Custom Golf January 1995 - June 2009
QuickDown.com February 2006 - January 2009
Wirthlin Worldwide / Harris Interactive April 1998 - November 2004
Convergys June 1985 - February 1998
Skills
Customer Service, Business Strategy, Business Process..., Operations Management, Salesforce.com, Forecasting, Product Development, Customer Satisfaction, Sales Management, Strategic Planning, New Business Development, Team Building, Account Management, Team Leadership, B2B, Change Management, Marketing Communications, Process Improvement, Marketing Strategy, Coaching, Cold Calling, Call Center, Online Marketing, Social Media Marketing, Inbound, Lead Generation, Direct Sales, Outbound, Telecommunications, Data Collection, Microsoft Office, Market Research, Solution Selling, Microsoft Excel, TQM, CRM, Negotiation, Research, Customer Relations, Budgeting, Problem Solving, Consultative Selling, Mentoring, Excel, Contract Negotiations, Cloud Computing IaaS, C-Level Relevance, Cisco CSE, Cisco Technologies, Sales
Education
Broadview Entertainment Arts University 1985 — 1987
Broadcasting
CenturyLink Business January 2014 - November 2014
MarketStar- Cisco, Google, Windstream Hosted Solutions April 2011 - October 2013
Summerhays Custom Golf January 1995 - June 2009
QuickDown.com February 2006 - January 2009
Wirthlin Worldwide / Harris Interactive April 1998 - November 2004
Convergys June 1985 - February 1998
Skills
Customer Service, Business Strategy, Business Process..., Operations Management, Salesforce.com, Forecasting, Product Development, Customer Satisfaction, Sales Management, Strategic Planning, New Business Development, Team Building, Account Management, Team Leadership, B2B, Change Management, Marketing Communications, Process Improvement, Marketing Strategy, Coaching, Cold Calling, Call Center, Online Marketing, Social Media Marketing, Inbound, Lead Generation, Direct Sales, Outbound, Telecommunications, Data Collection, Microsoft Office, Market Research, Solution Selling, Microsoft Excel, TQM, CRM, Negotiation, Research, Customer Relations, Budgeting, Problem Solving, Consultative Selling, Mentoring, Excel, Contract Negotiations, Cloud Computing IaaS, C-Level Relevance, Cisco CSE, Cisco Technologies, Sales
Education
Broadview Entertainment Arts University 1985 — 1987
Broadcasting
Amy Shaver Amy Shaver's Convergys Experience June 2001 - December 2007
Job Mortgage Underwriter at Advantage Plus Federal Credit Union
Industry Banking
Experience
Advantage Plus Federal Credit Union December 2007 - Present
Convergys June 2001 - December 2007
Skills
Branch Management, Branch Banking, Operations Management, Banking, Credit, Loans, Credit Analysis, Credit Risk, Retail Banking, Risk Management, Consumer Lending, Commercial Banking, Portfolio Management, Microsoft Excel, Time Management, Organization Skills
Education
Idaho State University College of Business 2002 — 2007
Bachelor's degree, Finance, General
Advantage Plus Federal Credit Union December 2007 - Present
Convergys June 2001 - December 2007
Skills
Branch Management, Branch Banking, Operations Management, Banking, Credit, Loans, Credit Analysis, Credit Risk, Retail Banking, Risk Management, Consumer Lending, Commercial Banking, Portfolio Management, Microsoft Excel, Time Management, Organization Skills
Education
Idaho State University College of Business 2002 — 2007
Bachelor's degree, Finance, General
Renarda Phelps's Convergys Experience November 2012 - Present
Job Trainer, Home Agent Training Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2012 - Present
A Head above the Rest June 2009 - July 2010
Cloud 10 March 2008 - June 2009
Teletech June 2007 - February 2008
Aegis August 2001 - February 2003
Skills
Work At Home, Training, Management, Leadership Development, Virtual Teams, Technical Support, Troubleshooting, Team Building, Cross Functional Team..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Service Delivery, Process Improvement, Agents, Telecommunications..., Challenge Driven, Customer Engagement, Business Process..., Microsoft Excel, PowerPoint, Microsoft Office, SharePoint, Collaborative Problem..., Office Management, BPO, Workforce Management, Sla, Contact Centers, Team Leadership, Networking, Windows, Time Management
Education
Strayer University 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
Centura College 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Centura College 2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Convergys November 2012 - Present
A Head above the Rest June 2009 - July 2010
Cloud 10 March 2008 - June 2009
Teletech June 2007 - February 2008
Aegis August 2001 - February 2003
Skills
Work At Home, Training, Management, Leadership Development, Virtual Teams, Technical Support, Troubleshooting, Team Building, Cross Functional Team..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Service Delivery, Process Improvement, Agents, Telecommunications..., Challenge Driven, Customer Engagement, Business Process..., Microsoft Excel, PowerPoint, Microsoft Office, SharePoint, Collaborative Problem..., Office Management, BPO, Workforce Management, Sla, Contact Centers, Team Leadership, Networking, Windows, Time Management
Education
Strayer University 2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
Centura College 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Centura College 2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Joy Nicole Carver Joy Nicole Carver's Convergys Experience April 2014 - October 2014
Job Virtual Customer Service Representative
Industry Consumer Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Transcom October 2014 - Present
Convergys April 2014 - October 2014
Chuckle's June 2013 - June 2014
Comfort Inn July 2012 - June 2013
Skills
Front Office, Social Media, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Harrison College-Evansville 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
Wellington Community High School 1998 — 2002
Music
Sykes Enterprises, Inc. July 2015 - Present
Transcom October 2014 - Present
Convergys April 2014 - October 2014
Chuckle's June 2013 - June 2014
Comfort Inn July 2012 - June 2013
Skills
Front Office, Social Media, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Harrison College-Evansville 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
Wellington Community High School 1998 — 2002
Music
Rinky Karthik Rinky Karthik's Convergys Experience May 2005 - February 2006
Job Success Factors Practice Director at WhitakerTaylor, Inc.
Industry Computer Software
Experience
Whitaker-Taylor, Inc. July 2014 - Present
Whitaker-Taylor, Inc. October 2011 - Present
Manhattan Associates April 2007 - October 2011
HCL AXON (previously PremierHR International ) February 2006 - April 2007
Convergys May 2005 - February 2006
Eli Lilly 2003 - 2005
Xavient Information Systems 2002 - 2003
Skills
Talent Management, LMS, Performance..., SAP HR, Performance Management, Time Management, ECM, Benefits, Employee Benefits, Business Process, HRIS, SAP R/3, Personnel Management, Human Resources, SAP, Enterprise Content..., SAP Implementation, Integration, Outsourcing, SAP ERP, ERP, Consulting
Education
Ishan Institute of Management and Technology
MBA, Human Resources
Utkal University
Bachelors in Commerce, Business Management, HR and Information Technology
Whitaker-Taylor, Inc. July 2014 - Present
Whitaker-Taylor, Inc. October 2011 - Present
Manhattan Associates April 2007 - October 2011
HCL AXON (previously PremierHR International ) February 2006 - April 2007
Convergys May 2005 - February 2006
Eli Lilly 2003 - 2005
Xavient Information Systems 2002 - 2003
Skills
Talent Management, LMS, Performance..., SAP HR, Performance Management, Time Management, ECM, Benefits, Employee Benefits, Business Process, HRIS, SAP R/3, Personnel Management, Human Resources, SAP, Enterprise Content..., SAP Implementation, Integration, Outsourcing, SAP ERP, ERP, Consulting
Education
Ishan Institute of Management and Technology
MBA, Human Resources
Utkal University
Bachelors in Commerce, Business Management, HR and Information Technology
Anthony Beaver Anthony Beaver's Convergys Experience September 2011 - October 2011
Job Currently a student at ITT for NSA IT
Industry Retail
Experience
No current working September 2010 - November 2012
Winston Brands, Inc. October 2011 - December 2011
Convergys September 2011 - October 2011
Skills
Adobe Creative Suite, Microsoft Office, Adobe Illustrator, 15+ years customer..., Illustrator, Graphic Design, PowerPoint, HTML, QuarkXPress, Dreamweaver, Facebook, Adobe Acrobat, Social Media Marketing, Photography, InDesign, Call Center, Layout, Call Centers, Social Networking, Logo Design, Advertising, Photoshop, Web Design, Social Media, Microsoft Excel, Microsoft Word, Customer Service, Editing, Mac, Sales
Education
ITT Technical Institute-Wichita 2010 — 2012
Associate's degree, Design and Visual Communications, General
Southern Technical College 1992 — 1993
Associate's degree, Architectural Drafting and Architectural CAD/CADD
No current working September 2010 - November 2012
Winston Brands, Inc. October 2011 - December 2011
Convergys September 2011 - October 2011
Skills
Adobe Creative Suite, Microsoft Office, Adobe Illustrator, 15+ years customer..., Illustrator, Graphic Design, PowerPoint, HTML, QuarkXPress, Dreamweaver, Facebook, Adobe Acrobat, Social Media Marketing, Photography, InDesign, Call Center, Layout, Call Centers, Social Networking, Logo Design, Advertising, Photoshop, Web Design, Social Media, Microsoft Excel, Microsoft Word, Customer Service, Editing, Mac, Sales
Education
ITT Technical Institute-Wichita 2010 — 2012
Associate's degree, Design and Visual Communications, General
Southern Technical College 1992 — 1993
Associate's degree, Architectural Drafting and Architectural CAD/CADD
misti clark misti clark's Convergys Experience August 2014 - December 2014
Job Government Administration Professional
Industry Government Administration
Experience
Convergys August 2014 - December 2014
Hamilton County Government 2009 - 2012
Skills
Criminal Justice, Customer Service
Education
ITT Technical Institute-Chattanooga 2011 — 2012
Associate's degree, Criminal Justice and Corrections
Convergys August 2014 - December 2014
Hamilton County Government 2009 - 2012
Skills
Criminal Justice, Customer Service
Education
ITT Technical Institute-Chattanooga 2011 — 2012
Associate's degree, Criminal Justice and Corrections
Bobby Cook Bobby Cook's Convergys Experience March 2004 - October 2007
Job Funeral professional
Industry Individual & Family Services
Experience
Anderson & Garrett Funeral Home February 2015 - Present
Service Corporation International December 2013 - January 2015
CVS Health November 2007 - December 2013
Convergys March 2004 - October 2007
AT&T July 1990 - December 2003
Skills
Supervisory Experience, Problem Solving, Customer Service, Microsoft Office, Scheduling, Resource Management, Organizational..., Communication Written, Oral Communications, Customer Relations, Planning, Project Planning, Leadership, Team Leadership, Customer Satisfaction, Management, Analysis, Process Improvement, Networking, Microsoft Excel, Vendor Management, Microsoft Word, Public Speaking, Marketing, Troubleshooting, PowerPoint, Time Management, Team Building
Education
John A Gupton College 2012 — 2013
Associates of Arts, Mortuary Science and Embalming/Embalmer
Anderson & Garrett Funeral Home February 2015 - Present
Service Corporation International December 2013 - January 2015
CVS Health November 2007 - December 2013
Convergys March 2004 - October 2007
AT&T July 1990 - December 2003
Skills
Supervisory Experience, Problem Solving, Customer Service, Microsoft Office, Scheduling, Resource Management, Organizational..., Communication Written, Oral Communications, Customer Relations, Planning, Project Planning, Leadership, Team Leadership, Customer Satisfaction, Management, Analysis, Process Improvement, Networking, Microsoft Excel, Vendor Management, Microsoft Word, Public Speaking, Marketing, Troubleshooting, PowerPoint, Time Management, Team Building
Education
John A Gupton College 2012 — 2013
Associates of Arts, Mortuary Science and Embalming/Embalmer
Jerome Gonzales's Convergys Experience April 2012 - December 2012
Job Sr. Account Executive at Aarki
Industry Marketing and Advertising
Experience
Aarki March 2014 - Present
GMA Network, Inc. March 2013 - July 2013
Convergys April 2012 - December 2012
Skills
Online Advertising, Mobile Marketing, Lead Generation, Mobile Advertising, Digital Marketing, Affiliate Marketing, Email Marketing, Customer Acquisition, Strategic Partnerships, Advertising, Social Media, Digital Media, Social Media Marketing, Marketing Strategy, Online Marketing, Marketing Communications, Marketing, Management, Leadership, SEM, New Business Development
Education
Bulacan State University 2010 — 2014
Bachelor's Degree, Mass Communication major in Broadcasting, 1.58
Aarki March 2014 - Present
GMA Network, Inc. March 2013 - July 2013
Convergys April 2012 - December 2012
Skills
Online Advertising, Mobile Marketing, Lead Generation, Mobile Advertising, Digital Marketing, Affiliate Marketing, Email Marketing, Customer Acquisition, Strategic Partnerships, Advertising, Social Media, Digital Media, Social Media Marketing, Marketing Strategy, Online Marketing, Marketing Communications, Marketing, Management, Leadership, SEM, New Business Development
Education
Bulacan State University 2010 — 2014
Bachelor's Degree, Mass Communication major in Broadcasting, 1.58
Vivian Ballantine Vivian Ballantine's Convergys Experience 2013 - 2014
Job Paralegal Student
Industry Legal Services
Experience
Harford County States Attorney Office August 2015 - Present
Holiday Inn Express. April 2012 - January 2014
Convergys 2013 - 2014
Domino's Pizza April 2011 - March 2012
Skills
Legal Research, Legal Documents, Communication Skills, Time Management, Typing, Filing, People Skills, Microsoft Word, Cashiering, Multi-line Phone, Clerical Skills, Customer Service, Management, Outlook, Check-in, Checkout, Receptionist Duties, Registration, Hospitality, Food & Beverage, Hospitality Management, Restaurants, Customer Satisfaction, Front Office, Hotels, Hospitality Industry, Restaurant Management
Education
Harford Community College 2014 — 2016
Associate's Degree, Legal Assistant/Paralegal, 3.91 GPA
Høgskolen i Lillehammer / Lillehammer University College (HiL) 1995 — 1997
Political Science and Government
Harford County States Attorney Office August 2015 - Present
Holiday Inn Express. April 2012 - January 2014
Convergys 2013 - 2014
Domino's Pizza April 2011 - March 2012
Skills
Legal Research, Legal Documents, Communication Skills, Time Management, Typing, Filing, People Skills, Microsoft Word, Cashiering, Multi-line Phone, Clerical Skills, Customer Service, Management, Outlook, Check-in, Checkout, Receptionist Duties, Registration, Hospitality, Food & Beverage, Hospitality Management, Restaurants, Customer Satisfaction, Front Office, Hotels, Hospitality Industry, Restaurant Management
Education
Harford Community College 2014 — 2016
Associate's Degree, Legal Assistant/Paralegal, 3.91 GPA
Høgskolen i Lillehammer / Lillehammer University College (HiL) 1995 — 1997
Political Science and Government
SHANYN DAVIS SHANYN DAVIS's Convergys Experience March 2012 - February 2014
Job Retail Sales Management
Industry Retail
Experience
Homemaker July 2011 - Present
The Pratt Realtors July 2007 - Present
24-7 Intouch March 2014 - January 2015
Convergys March 2012 - February 2014
Zale October 2003 - July 2012
Payless ShoeSource March 2002 - August 2003
Skills
55+ Typing WPM, 10 Key, 350+, POS, Hiring, Data Entry, Time Management, Inventory, Inventory Management, Computer Hardware, Sales, Visual Merchandising, Customer Satisfaction, Cashiering, Customer Service, Hospitality, Hardware, 10 Key, Budgets, Call Centers, Inventory Control, Invoicing, Management, Microsoft Office, Outlook, Process Scheduler, Recruiting, Telecommunications, Telephone Skills, Team Leadership, Leadership, Retail, Training, Merchandising, Customer Experience, Microsoft Word, Retail Sales, Teamwork, Coaching, Communication, Budgeting, Team Building, Performance Management, Team Management, Public Speaking, Social Media, Project Management
Education
Everest College-Aurora 2003 — 2004
Administrative Assistant
Community College of Aurora 2003 — 2004
Management
Pickens Technical College 2002 — 2003
Electronics Technology, Electronics
Overland High School 1999 — 2003
High School Diploma, General Studies, 3.4
Homemaker July 2011 - Present
The Pratt Realtors July 2007 - Present
24-7 Intouch March 2014 - January 2015
Convergys March 2012 - February 2014
Zale October 2003 - July 2012
Payless ShoeSource March 2002 - August 2003
Skills
55+ Typing WPM, 10 Key, 350+, POS, Hiring, Data Entry, Time Management, Inventory, Inventory Management, Computer Hardware, Sales, Visual Merchandising, Customer Satisfaction, Cashiering, Customer Service, Hospitality, Hardware, 10 Key, Budgets, Call Centers, Inventory Control, Invoicing, Management, Microsoft Office, Outlook, Process Scheduler, Recruiting, Telecommunications, Telephone Skills, Team Leadership, Leadership, Retail, Training, Merchandising, Customer Experience, Microsoft Word, Retail Sales, Teamwork, Coaching, Communication, Budgeting, Team Building, Performance Management, Team Management, Public Speaking, Social Media, Project Management
Education
Everest College-Aurora 2003 — 2004
Administrative Assistant
Community College of Aurora 2003 — 2004
Management
Pickens Technical College 2002 — 2003
Electronics Technology, Electronics
Overland High School 1999 — 2003
High School Diploma, General Studies, 3.4
Iliya Hristov, MHR's Convergys Experience January 2014 - Present
Job
Industry Telecommunications
Experience
Convergys January 2014 - Present
Skills
MS Office Suite, Outlook, Excel, Access, PowerPoint, SharePoint, Photoshop, Quality Assurance, Employee Relations, Training & Development, Performance Management, Microsoft Office, Problem Solving, PeopleSoft, Coaching, Customer Relations, Customer Service, Team Building, HTML, Organizational..., Troubleshooting, Mentoring, Employee Engagement, Employee Training, Training Delivery, Team Management, Training, Microsoft Excel, Leadership, Talent Management, Customer Satisfaction, Call Centers, Process Improvement, Team Leadership, Time Management, Onboarding, Strategy, Customer Experience, Vendor Management, Strategic Planning, Recruiting, Operations Management, Networking, Teamwork, Human Resources, Leadership Development, Change Management, Workforce Management, Talent Acquisition, BPO
Education
Rollins College 2009 — 2011
Master's Degree, Master of Human Resources
Rollins College 2006 — 2008
Bachelor's Degree, International Affairs
Navarro College 2003 — 2005
Associate's Degree, Business Administration
Agraren Universitet 1998 — 2003
Agricultural Economics
Convergys January 2014 - Present
Skills
MS Office Suite, Outlook, Excel, Access, PowerPoint, SharePoint, Photoshop, Quality Assurance, Employee Relations, Training & Development, Performance Management, Microsoft Office, Problem Solving, PeopleSoft, Coaching, Customer Relations, Customer Service, Team Building, HTML, Organizational..., Troubleshooting, Mentoring, Employee Engagement, Employee Training, Training Delivery, Team Management, Training, Microsoft Excel, Leadership, Talent Management, Customer Satisfaction, Call Centers, Process Improvement, Team Leadership, Time Management, Onboarding, Strategy, Customer Experience, Vendor Management, Strategic Planning, Recruiting, Operations Management, Networking, Teamwork, Human Resources, Leadership Development, Change Management, Workforce Management, Talent Acquisition, BPO
Education
Rollins College 2009 — 2011
Master's Degree, Master of Human Resources
Rollins College 2006 — 2008
Bachelor's Degree, International Affairs
Navarro College 2003 — 2005
Associate's Degree, Business Administration
Agraren Universitet 1998 — 2003
Agricultural Economics
Faith Foote Faith Foote's Convergys Experience February 1998 - January 2004
Job Quality Supervisor at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK November 2013 - May 2015
Sprint August 2010 - November 2013
Spa at 10 North February 2007 - September 2011
Convergys February 1998 - January 2004
Skills
Customer Service, Management, Leadership, Public Speaking, Team Building, Sales, Customer Satisfaction, Call Centers, Troubleshooting, Strategic Planning, Research, Microsoft Excel, Operations Management, Customer Retention, Teaching, Account Management, Process Improvement, Training
Education
Central State Massage Academy 2007 — 2008
Massage Therapy
Metro Technology Centers 2005 — 2006
Manicurist
Westmoore High School 1991 — 1994
High school diploma
STARTEK November 2013 - May 2015
Sprint August 2010 - November 2013
Spa at 10 North February 2007 - September 2011
Convergys February 1998 - January 2004
Skills
Customer Service, Management, Leadership, Public Speaking, Team Building, Sales, Customer Satisfaction, Call Centers, Troubleshooting, Strategic Planning, Research, Microsoft Excel, Operations Management, Customer Retention, Teaching, Account Management, Process Improvement, Training
Education
Central State Massage Academy 2007 — 2008
Massage Therapy
Metro Technology Centers 2005 — 2006
Manicurist
Westmoore High School 1991 — 1994
High school diploma
David M. Broadus David M. Broadus's Convergys Experience September 2007 - April 2015
Job Workforce Management Analyst for Sun Chemical
Industry Logistics and Supply Chain
Experience
Sun Chemical July 2015 - Present
AAA Allied Group April 2015 - July 2015
Convergys September 2007 - April 2015
Convergys 2007 - 2009
Future World Productions 1999 - 2006
Skills
Microsoft Excel, Microsoft Office, IEX Total View, CMS Avaya, Genesys, eStart, Citrix XenApp, IMDS, Healthcare, Workforce Management, Analysis, Scheduling, Team Leadership, Coaching, Employee Training, Professional Mentoring, Professional..., Vendor Relationship..., Music Production, Songwriting, Audio Engineering, Audio Editing, Vocal Coaching, Singer-songwriter, Acting, Modeling, Contact Center..., Contact Center..., Contact Centers, Call Centers, Leadership, Real Time Monitoring, Adherence
Education
Brown Mackie College-Northern Kentucky 2005 — 2007
Associate's Degree, Business Administration and Management, General, 3.9 G.P.A
Maxx Traxx Recording and Publishing 1999 — 2001
Certificate Of Completion, Audio Engineering, 4.0 G.P.A
Sun Chemical July 2015 - Present
AAA Allied Group April 2015 - July 2015
Convergys September 2007 - April 2015
Convergys 2007 - 2009
Future World Productions 1999 - 2006
Skills
Microsoft Excel, Microsoft Office, IEX Total View, CMS Avaya, Genesys, eStart, Citrix XenApp, IMDS, Healthcare, Workforce Management, Analysis, Scheduling, Team Leadership, Coaching, Employee Training, Professional Mentoring, Professional..., Vendor Relationship..., Music Production, Songwriting, Audio Engineering, Audio Editing, Vocal Coaching, Singer-songwriter, Acting, Modeling, Contact Center..., Contact Center..., Contact Centers, Call Centers, Leadership, Real Time Monitoring, Adherence
Education
Brown Mackie College-Northern Kentucky 2005 — 2007
Associate's Degree, Business Administration and Management, General, 3.9 G.P.A
Maxx Traxx Recording and Publishing 1999 — 2001
Certificate Of Completion, Audio Engineering, 4.0 G.P.A
Christopher Thomas Tan's Convergys Experience January 2006 - September 2006
Job Learning Operation Specialist at IBM
Industry Human Resources
Experience
IBM April 2015 - Present
IBM Malaysia March 2012 - March 2015
IBM Global Business Process Services March 2011 - February 2012
IBM Global Business Process Services September 2009 - February 2011
IBM Global Business Process Services October 2006 - October 2008
Convergys January 2006 - September 2006
UCPB March 2005 - December 2005
Skills
Accounting, Finance, Human Resources, Balance Sheet Review, Financial Analysis, Financial Reporting, Variance Analysis, Coaching, New Hire Training, Team Management, Event Planning, Event Management, Payroll Accounting, Forecasting, Budget Management, Interviews
Education
Adventist University of the Philippines 2000 — 2004
BS Commerce, Management Accounting
Asian Montessori Center
Pampanga High School
Sto Nino De Novaliches
High School
IBM April 2015 - Present
IBM Malaysia March 2012 - March 2015
IBM Global Business Process Services March 2011 - February 2012
IBM Global Business Process Services September 2009 - February 2011
IBM Global Business Process Services October 2006 - October 2008
Convergys January 2006 - September 2006
UCPB March 2005 - December 2005
Skills
Accounting, Finance, Human Resources, Balance Sheet Review, Financial Analysis, Financial Reporting, Variance Analysis, Coaching, New Hire Training, Team Management, Event Planning, Event Management, Payroll Accounting, Forecasting, Budget Management, Interviews
Education
Adventist University of the Philippines 2000 — 2004
BS Commerce, Management Accounting
Asian Montessori Center
Pampanga High School
Sto Nino De Novaliches
High School
Jannice Torres Jannice Torres's Convergys Experience August 2012 - January 2013
Job Office Manager & building permit clerk
Industry Construction
Experience
Bill's landscaping January 2013 - Present
Exceptional Staffing, Inc. January 2013 - May 2013
Convergys August 2012 - January 2013
Tourico Holidays July 2008 - March 2012
Ultimate Staffing May 2008 - July 2008
Advance America December 2007 - May 2008
LUSH FRESH HANDMADE COSMETICS July 2005 - November 2007
Rainforest Cafe April 2003 - April 2005
Walt Disney World March 2000 - December 2002
Skills
Notary Public, Accounts Payable, Customer Service, Office Administration, Hospitality, Sales, Management, Human Resources, Microsoft Office, Front Office, QuickBooks, Bilingual-Spanish, Computer Literate, team-oriented attitude, strong attention to..., MS Office, Learning Quickly, Collections, Banking, Cash Register, Cash Management, Technical Support, Internet, Purchasing, Account Reconciliation, Managing Key Accounts, Hotels, Data Entry, CRM, Invoice Processing, Training, Accounting, Building Surveying
Education
ICPR Junior College-Mayaguez 2005 — 2006
AS, Business Administration, 3.94
Inter American University of Puerto Rico- San German 1994 — 1996
Information Systems
Lola Rodriguez de Tio High School 1991 — 1994
General Studies
Bill's landscaping January 2013 - Present
Exceptional Staffing, Inc. January 2013 - May 2013
Convergys August 2012 - January 2013
Tourico Holidays July 2008 - March 2012
Ultimate Staffing May 2008 - July 2008
Advance America December 2007 - May 2008
LUSH FRESH HANDMADE COSMETICS July 2005 - November 2007
Rainforest Cafe April 2003 - April 2005
Walt Disney World March 2000 - December 2002
Skills
Notary Public, Accounts Payable, Customer Service, Office Administration, Hospitality, Sales, Management, Human Resources, Microsoft Office, Front Office, QuickBooks, Bilingual-Spanish, Computer Literate, team-oriented attitude, strong attention to..., MS Office, Learning Quickly, Collections, Banking, Cash Register, Cash Management, Technical Support, Internet, Purchasing, Account Reconciliation, Managing Key Accounts, Hotels, Data Entry, CRM, Invoice Processing, Training, Accounting, Building Surveying
Education
ICPR Junior College-Mayaguez 2005 — 2006
AS, Business Administration, 3.94
Inter American University of Puerto Rico- San German 1994 — 1996
Information Systems
Lola Rodriguez de Tio High School 1991 — 1994
General Studies
Nidhi Sharma, PMP, ITIL,CSM Nidhi Sharma, PMP, ITIL,CSM's Convergys Experience May 2002 - October 2003
Job Project Manager at Deloitte Touche Tohmatsu
Industry Information Technology and Services
Experience
Deloitte November 2010 - Present
Northern Trust May 2009 - April 2010
Cognizant Technology Solutions May 2008 - April 2009
Aricent August 2006 - November 2007
Nucleus Software March 2006 - August 2006
Vanguard Info solution, India October 2003 - March 2006
Convergys May 2002 - October 2003
Skills
CMMI, ITIL, Agile, PMP, Process Improvement, Agile Methodologies, Business Analysis, Quality Assurance, IT Service Management, Testing, PMO, Project Management, User Acceptance Testing, SDLC, Software Project..., Change Management, CRM, Cross-functional Team..., Six Sigma, Risk Management
Education
Apeejay School Of Management 2000 — 2002
PGDBM, Business Management
EMPI Business School, India (BBA & GSEM) 1997 — 2000
BBA & GSEM, Bachelor of business administration & Diploma in Graduate Studies in Entrepreneural Management
Deloitte November 2010 - Present
Northern Trust May 2009 - April 2010
Cognizant Technology Solutions May 2008 - April 2009
Aricent August 2006 - November 2007
Nucleus Software March 2006 - August 2006
Vanguard Info solution, India October 2003 - March 2006
Convergys May 2002 - October 2003
Skills
CMMI, ITIL, Agile, PMP, Process Improvement, Agile Methodologies, Business Analysis, Quality Assurance, IT Service Management, Testing, PMO, Project Management, User Acceptance Testing, SDLC, Software Project..., Change Management, CRM, Cross-functional Team..., Six Sigma, Risk Management
Education
Apeejay School Of Management 2000 — 2002
PGDBM, Business Management
EMPI Business School, India (BBA & GSEM) 1997 — 2000
BBA & GSEM, Bachelor of business administration & Diploma in Graduate Studies in Entrepreneural Management
Tyrone Bazemore's Convergys Experience March 2005 - August 2013
Job Senior Network Administrator at Service Experts
Industry Consumer Services
Experience
Service Experts August 2013 - Present
Convergys March 2005 - August 2013
EPIK Communications February 2002 - February 2005
US Army August 1989 - February 1996
Skills
Computer Network..., IP, Juniper, IVR, Information Technology, Computer Maintenance, Software Installation, Active Directory..., Fiber Optic Cable, Fiber Optic Networks, Network Administration, Ghost Imaging, Microsoft Office..., Tomcat 5, MPLS, IT Operations, SNMP, Remote Access, Remote Data Capture, Remote Device Management, RF Test, Hardware Installation, Printer Fleet Management, Switches, Cisco Routers, Fortinet
Education
The University of Texas at Dallas 2012 — 2016
Persuing BS Telecomunications Engineering, System, Networking, and LAN/WAN Management/Manager
Dallas Nursing Institute 2010 — 2012
Licensed Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants, A
University of South Carolina-Columbia 1991 — 1993
Associate of Science (A.S.), Electical Engineering
Service Experts August 2013 - Present
Convergys March 2005 - August 2013
EPIK Communications February 2002 - February 2005
US Army August 1989 - February 1996
Skills
Computer Network..., IP, Juniper, IVR, Information Technology, Computer Maintenance, Software Installation, Active Directory..., Fiber Optic Cable, Fiber Optic Networks, Network Administration, Ghost Imaging, Microsoft Office..., Tomcat 5, MPLS, IT Operations, SNMP, Remote Access, Remote Data Capture, Remote Device Management, RF Test, Hardware Installation, Printer Fleet Management, Switches, Cisco Routers, Fortinet
Education
The University of Texas at Dallas 2012 — 2016
Persuing BS Telecomunications Engineering, System, Networking, and LAN/WAN Management/Manager
Dallas Nursing Institute 2010 — 2012
Licensed Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants, A
University of South Carolina-Columbia 1991 — 1993
Associate of Science (A.S.), Electical Engineering
Murilene Smith Murilene Smith's Convergys Experience September 2011 - August 2012
Job Audit review specialist
Industry Consumer Services
Experience
Digital Underwriter April 2013 - Present
Convergys September 2011 - August 2012
Aditya Birla Minacs November 2009 - July 2010
Ascent Home Loans October 2008 - April 2009
Skills
Call Centers, Mortgage Lending, Loans, Microsoft Excel, Customer Service, FHA
Education
Detroit Business Institute-Southfield 1987 — 1988
certificate, information processing, 3.0
Digital Underwriter April 2013 - Present
Convergys September 2011 - August 2012
Aditya Birla Minacs November 2009 - July 2010
Ascent Home Loans October 2008 - April 2009
Skills
Call Centers, Mortgage Lending, Loans, Microsoft Excel, Customer Service, FHA
Education
Detroit Business Institute-Southfield 1987 — 1988
certificate, information processing, 3.0
Yolanda Zuniga Yolanda Zuniga's Convergys Experience October 2012 - February 2014
Job Student at Kaplan CollegeBrownsville
Industry Consumer Services
Experience
Convergys October 2012 - February 2014
Khit Chiropractic June 2011 - April 2012
Skills
Customer Service, Medical Assisting, Chiropractic Assisting, Phlebotomy, Telephone Skills, Healthcare, Phone Etiquette, Data Entry, Medical Terminology, Call Centers, Outlook, Customer Satisfaction, Time Management
Education
Kaplan College-Brownsville 2014 — 2015
Diploma, Medical Office Assistant/Specialist
South Texas Vocational Technical Institute-Brownsville 2010 — 2011
Diploma, Medical/Clinical Assistant
Convergys October 2012 - February 2014
Khit Chiropractic June 2011 - April 2012
Skills
Customer Service, Medical Assisting, Chiropractic Assisting, Phlebotomy, Telephone Skills, Healthcare, Phone Etiquette, Data Entry, Medical Terminology, Call Centers, Outlook, Customer Satisfaction, Time Management
Education
Kaplan College-Brownsville 2014 — 2015
Diploma, Medical Office Assistant/Specialist
South Texas Vocational Technical Institute-Brownsville 2010 — 2011
Diploma, Medical/Clinical Assistant
Alonso Bello Alonso Bello's Convergys Experience May 2004 - July 2006
Job IT Technician I at Dish Network
Industry Computer Networking
Experience
Dish Network May 2013 - Present
Brownsville Public Utilities Board (PUB) December 2012 - April 2013
T-Mobile April 2008 - June 2012
Convergys May 2004 - July 2006
Skills
Computer Hardware, Computer Security, Network Administration, Microsoft Office, Windows, Windows Server, Linux System..., Remote User Support, Telecommunications, Supervisory Skills, Customer Satisfaction, Customer Retention, Sales, Troubleshooting, Networking, Active Directory, VPN, TCP/IP, Software Installation, CRM, Leadership
Education
Kaplan College-Brownsville 2012 — 2013
Computer Support Technician, Computer/Information Technology Administration and Management
Homer Hanna High School 1999 — 2003
High School Diploma
Dish Network May 2013 - Present
Brownsville Public Utilities Board (PUB) December 2012 - April 2013
T-Mobile April 2008 - June 2012
Convergys May 2004 - July 2006
Skills
Computer Hardware, Computer Security, Network Administration, Microsoft Office, Windows, Windows Server, Linux System..., Remote User Support, Telecommunications, Supervisory Skills, Customer Satisfaction, Customer Retention, Sales, Troubleshooting, Networking, Active Directory, VPN, TCP/IP, Software Installation, CRM, Leadership
Education
Kaplan College-Brownsville 2012 — 2013
Computer Support Technician, Computer/Information Technology Administration and Management
Homer Hanna High School 1999 — 2003
High School Diploma
Kizzy Lewis Kizzy Lewis's Convergys Experience January 2009 - January 2010
Job Student at Antonelli CollegeHattiesburg
Industry
Experience
L&L Hospice January 2010 - January 2013
Convergys January 2009 - January 2010
Education
Antonelli College-Hattiesburg 2012 — 2014
Antonelli College
Associates Degree of Applied Science, Health Information Technology; Medical Coding Specialist
L&L Hospice January 2010 - January 2013
Convergys January 2009 - January 2010
Education
Antonelli College-Hattiesburg 2012 — 2014
Antonelli College
Associates Degree of Applied Science, Health Information Technology; Medical Coding Specialist
Angel Callahan Angel Callahan's Convergys Experience 2013 - 2014
Job Student at Brown Mackie CollegePhoenix
Industry Legal Services
Experience
Enterprise Rent-A-Car May 2014 - Present
Convergys 2013 - 2014
Alpine Access 2012 - 2013
Skills
Customer Service, Dog Training
Education
Brown Mackie College-Phoenix 2014 — 2016
Criminal Justice and Corrections
Enterprise Rent-A-Car May 2014 - Present
Convergys 2013 - 2014
Alpine Access 2012 - 2013
Skills
Customer Service, Dog Training
Education
Brown Mackie College-Phoenix 2014 — 2016
Criminal Justice and Corrections
Carlos Varnell Carlos Varnell's Convergys Experience July 2010 - August 2011
Job CAD Design Engineer at Motion View Software
Industry Medical Devices
Experience
PlayCore February 2015 - Present
Motion View Software June 2014 - December 2014
Mountain View Nissan May 2014 - June 2014
Soule Co of TN August 2012 - May 2013
Foamworks November 2011 - August 2012
Convergys July 2010 - August 2011
Transcard February 2008 - October 2009
Cigna Healthcare December 2003 - April 2008
Skills
Call Centers, Customer Service, Troubleshooting, AutoCAD, SolidWorks, Mechanical Product..., Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Technical Support, Inbound Marketing, Team Management, Customer Support, Call Center Development, Customer Retention, Avaya, Windows XP, Windows 7, Critical Thinking
Education
ITT Technical Institute-Chattanooga 2013 — 2015
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
PlayCore February 2015 - Present
Motion View Software June 2014 - December 2014
Mountain View Nissan May 2014 - June 2014
Soule Co of TN August 2012 - May 2013
Foamworks November 2011 - August 2012
Convergys July 2010 - August 2011
Transcard February 2008 - October 2009
Cigna Healthcare December 2003 - April 2008
Skills
Call Centers, Customer Service, Troubleshooting, AutoCAD, SolidWorks, Mechanical Product..., Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Technical Support, Inbound Marketing, Team Management, Customer Support, Call Center Development, Customer Retention, Avaya, Windows XP, Windows 7, Critical Thinking
Education
ITT Technical Institute-Chattanooga 2013 — 2015
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
Mignon M Moore Mignon M Moore's Convergys Experience July 2012 - October 2012
Job Patient care technician
Industry Hospital & Health Care
Experience
ComForcare Home Care April 2015 - Present
Concentric Healthcare Staffing January 2015 - May 2015
C3i 2013 - 2013
Convergys July 2012 - October 2012
Citi August 2007 - August 2008
Pima Animal Care Center July 2006 - July 2007
Skills
Customer Service, HIPAA, Healthcare, Data Entry, Cpr Certified, Telephone Skills, Filing, Hospitals, Software Documentation, Microsoft Word, Outlook, Microsoft Office, Medical Terminology, Medical Billing, Medical Records, EMR, Appointment Scheduling, Medical Coding, Medicine, Strategic Planning, Typing, Healthcare Management
Education
Pima Medical Institute-Tucson 2011 — 2013
Medical assistant, Medical/Clinical Assistant
Apollo College 2004 — 2005
Veterinary assistant, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Brookline College-Tucson
Patient care technician, Patient care technician
ComForcare Home Care April 2015 - Present
Concentric Healthcare Staffing January 2015 - May 2015
C3i 2013 - 2013
Convergys July 2012 - October 2012
Citi August 2007 - August 2008
Pima Animal Care Center July 2006 - July 2007
Skills
Customer Service, HIPAA, Healthcare, Data Entry, Cpr Certified, Telephone Skills, Filing, Hospitals, Software Documentation, Microsoft Word, Outlook, Microsoft Office, Medical Terminology, Medical Billing, Medical Records, EMR, Appointment Scheduling, Medical Coding, Medicine, Strategic Planning, Typing, Healthcare Management
Education
Pima Medical Institute-Tucson 2011 — 2013
Medical assistant, Medical/Clinical Assistant
Apollo College 2004 — 2005
Veterinary assistant, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Brookline College-Tucson
Patient care technician, Patient care technician
Avneesh Pandey Avneesh Pandey's Convergys Experience July 2008 - August 2009
Job Senior Java Developer at NIIT Technologies Limited USA
Industry Information Technology and Services
Experience
NIIT Technologies Limited - USA March 2010 - Present
Adecco Group 2011 - 2014
Convergys July 2008 - August 2009
Skills
JSP, Spring, Java, Hibernate, JavaScript, JUnit, jQuery, JDBC, HTML, JSF, EJB, WebLogic, apache poi, angular js, MongoDB, J-RULE, Liferay
Education
Gurukula Kangri Vishwavidyalaya 2005 — 2008
Bachelor's degree in technology, Computer Science
Lucknow Pubic College 2001 — 2003
High School
NIIT Technologies Limited - USA March 2010 - Present
Adecco Group 2011 - 2014
Convergys July 2008 - August 2009
Skills
JSP, Spring, Java, Hibernate, JavaScript, JUnit, jQuery, JDBC, HTML, JSF, EJB, WebLogic, apache poi, angular js, MongoDB, J-RULE, Liferay
Education
Gurukula Kangri Vishwavidyalaya 2005 — 2008
Bachelor's degree in technology, Computer Science
Lucknow Pubic College 2001 — 2003
High School
Requisha Harrell Requisha Harrell's Convergys Experience February 2001 - April 2005
Job MA/CNA
Industry Hospital & Health Care
Experience
Presbyterian /St. Luke's Medical Center December 2012 - 2014
Queens Care In Home Inc. 2003 - August 2013
Northeast Academy Charter School September 2008 - June 2010
Convergys February 2001 - April 2005
Rose Medical Midwifery August 2004 - October 2004
Iskander GYN Office June 2004 - July 2004
Skills
Coaching, Community Outreach, Customer Service, Data Entry, Event Planning, Fundraising, Healthcare, Hospitals, Leadership, Leadership Development, Healthcare Management, Microsoft Office, New Business Development, Nonprofits, Program Development, Public Speaking, Recruiting, Strategic Planning, Teaching, Team Building, Time Management, Training
Education
Metropolitan State University of Denver 2006 — 2013
Everest College-Aurora 2003 — 2004
Medical assistant
New Beginnings
Licensed CNA
Presbyterian /St. Luke's Medical Center December 2012 - 2014
Queens Care In Home Inc. 2003 - August 2013
Northeast Academy Charter School September 2008 - June 2010
Convergys February 2001 - April 2005
Rose Medical Midwifery August 2004 - October 2004
Iskander GYN Office June 2004 - July 2004
Skills
Coaching, Community Outreach, Customer Service, Data Entry, Event Planning, Fundraising, Healthcare, Hospitals, Leadership, Leadership Development, Healthcare Management, Microsoft Office, New Business Development, Nonprofits, Program Development, Public Speaking, Recruiting, Strategic Planning, Teaching, Team Building, Time Management, Training
Education
Metropolitan State University of Denver 2006 — 2013
Everest College-Aurora 2003 — 2004
Medical assistant
New Beginnings
Licensed CNA
Peter Preuss Peter Preuss's Convergys Experience May 2003 - November 2007
Job IT Consultant
Industry Information Technology and Services
Experience
Preuss Labs LLC March 2013 - Present
UnitedLayer November 2007 - February 2013
Convergys May 2003 - November 2007
DigitalThink February 2001 - May 2003
Sirius Solutions September 1994 - August 1999
IKOSS Zurich, Switzerland May 1986 - August 1990
Skills
Cloud Computing, SaaS, Data Center, Linux, Unix, Perl, DNS, Network Architecture, Software Development, Disaster Recovery, High Availability, Virtualization, Agile Methodologies, Server Architecture, Cisco Technologies, PHP, Enterprise Architecture, Enterprise Software, Architecture, Scalability, Java, Software Engineering, Servers, Databases, Integration, Storage, Web Development, Security, Network Administration, Solaris, Windows Server, TCP/IP, Hardware, Oracle, MySQL, ZFS, System Architecture, Apache, Network Security, VMware, Distributed Systems, Bash, Networking, System Administration, Cisco IOS, Java Enterprise Edition, SAN, Architectures, System Deployment, VPN
Education
San Francisco State University 1990 — 1994
MS, Computer Science
Fachhochschule Kiel 1980 — 1984
BS, Electrical Engineering and Communications
Preuss Labs LLC March 2013 - Present
UnitedLayer November 2007 - February 2013
Convergys May 2003 - November 2007
DigitalThink February 2001 - May 2003
Sirius Solutions September 1994 - August 1999
IKOSS Zurich, Switzerland May 1986 - August 1990
Skills
Cloud Computing, SaaS, Data Center, Linux, Unix, Perl, DNS, Network Architecture, Software Development, Disaster Recovery, High Availability, Virtualization, Agile Methodologies, Server Architecture, Cisco Technologies, PHP, Enterprise Architecture, Enterprise Software, Architecture, Scalability, Java, Software Engineering, Servers, Databases, Integration, Storage, Web Development, Security, Network Administration, Solaris, Windows Server, TCP/IP, Hardware, Oracle, MySQL, ZFS, System Architecture, Apache, Network Security, VMware, Distributed Systems, Bash, Networking, System Administration, Cisco IOS, Java Enterprise Edition, SAN, Architectures, System Deployment, VPN
Education
San Francisco State University 1990 — 1994
MS, Computer Science
Fachhochschule Kiel 1980 — 1984
BS, Electrical Engineering and Communications
Danyetta Davis Danyetta Davis's Convergys Experience August 2012 - Present
Job Account Advisor at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - Present
Convergys May 2010 - December 2011
Aac Regional Office January 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Credit, Problem Solving, Call Center, Call Center..., Quality Assurance, Data Quality, Leadership, Recruiting, Receptionist Duties, Telephone Reception, Third Party Billing, Billing Systems, Ten Key, Typing, Office Management
Education
Gaston College 2012 — 2015
Associate of Arts and Sciences (AAS), Office Management and Supervision
Brookstone College-Charlotte 2009 — 2010
Diploma, Office Admin
Convergys August 2012 - Present
Convergys May 2010 - December 2011
Aac Regional Office January 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Credit, Problem Solving, Call Center, Call Center..., Quality Assurance, Data Quality, Leadership, Recruiting, Receptionist Duties, Telephone Reception, Third Party Billing, Billing Systems, Ten Key, Typing, Office Management
Education
Gaston College 2012 — 2015
Associate of Arts and Sciences (AAS), Office Management and Supervision
Brookstone College-Charlotte 2009 — 2010
Diploma, Office Admin
Jazmine B (Jazmine Hankin) Monegan Jazmine B (Jazmine Hankin) Monegan's Convergys Experience May 2011 - July 2012
Job Actress. Model. Artist.
Industry Entertainment
Experience
American Cancer Society September 2013 - Present
Marketing & Events July 2013 - September 2013
MedImpact Healthcare Systems, Inc. September 2012 - July 2013
Convergys May 2011 - July 2012
Adecco Group November 2008 - October 2010
Skills
Acting, Modeling, Social Media Marketing, Customer Service, Social Media, Advertising, Social Networking, Office Administration, Human Resource..., Online Advertising, Public Relations, Strategic Planning, Account Management, Email Marketing, New Business Development, Event Planning, Event Management, Online Marketing, Direct Marketing, Creative Direction, Sales Management, Digital Strategy, Web Design, Business Strategy, Business Development, Brand Development
Education
Phoenix Film Institute 2014 — 2014
Film Acting Experience, Acting
Empire Beauty School-Avondale 2009 — 2010
Cosmetology License, Cosmetology/Cosmetologist, General, 90% GPA
Washington High School 2005 — 2006
Diploma, General Studies
Arizona Agriculture & Equine College Preparatory 2003 — 2004
H.S. Diploma, General Studies
American Cancer Society September 2013 - Present
Marketing & Events July 2013 - September 2013
MedImpact Healthcare Systems, Inc. September 2012 - July 2013
Convergys May 2011 - July 2012
Adecco Group November 2008 - October 2010
Skills
Acting, Modeling, Social Media Marketing, Customer Service, Social Media, Advertising, Social Networking, Office Administration, Human Resource..., Online Advertising, Public Relations, Strategic Planning, Account Management, Email Marketing, New Business Development, Event Planning, Event Management, Online Marketing, Direct Marketing, Creative Direction, Sales Management, Digital Strategy, Web Design, Business Strategy, Business Development, Brand Development
Education
Phoenix Film Institute 2014 — 2014
Film Acting Experience, Acting
Empire Beauty School-Avondale 2009 — 2010
Cosmetology License, Cosmetology/Cosmetologist, General, 90% GPA
Washington High School 2005 — 2006
Diploma, General Studies
Arizona Agriculture & Equine College Preparatory 2003 — 2004
H.S. Diploma, General Studies
Benoit Tellier Benoit Tellier's Convergys Experience 2004 - 2009
Job IT Helpdesk Analyst at MassMutual Financial Group
Industry Information Technology and Services
Experience
MassMutual Financial Group May 2014 - Present
Big Ben consulting January 1984 - Present
American Career Institute March 2012 - January 2013
Convergys 2004 - 2009
Air Canada Technical Services 1996 - 2000
Supercom Canada Ltd 1994 - 1995
Skills
Troubleshooting, Software Installation, XP, Operating Systems, Active Directory, Windows, Windows 7, Computer Hardware, Networking, TCP/IP, Computer Repair, Firewalls, System Administration, DHCP, Microsoft Office, Windows Server, Wireless Networking, Customer Service, Laptops, Technical Support, Software Documentation, Testing, VPN, Network Administration, Servers, Training, Help Desk Support, Microsoft Exchange, VMware, Routers, Windows XP, OS X, Linux, Switches
Education
American Career Institute-Springfield 2011 — 2012
Certification, PC networking and security
MassMutual Financial Group May 2014 - Present
Big Ben consulting January 1984 - Present
American Career Institute March 2012 - January 2013
Convergys 2004 - 2009
Air Canada Technical Services 1996 - 2000
Supercom Canada Ltd 1994 - 1995
Skills
Troubleshooting, Software Installation, XP, Operating Systems, Active Directory, Windows, Windows 7, Computer Hardware, Networking, TCP/IP, Computer Repair, Firewalls, System Administration, DHCP, Microsoft Office, Windows Server, Wireless Networking, Customer Service, Laptops, Technical Support, Software Documentation, Testing, VPN, Network Administration, Servers, Training, Help Desk Support, Microsoft Exchange, VMware, Routers, Windows XP, OS X, Linux, Switches
Education
American Career Institute-Springfield 2011 — 2012
Certification, PC networking and security
Ann Marie Pedraza's Convergys Experience December 2001 - January 2014
Job Administrative Assistant at Olmito Water Supply Corporation
Industry Utilities
Experience
Olmito Water Supply Corp. April 2015 - Present
St Anthony Family Clinic February 2015 - April 2015
Convergys December 2001 - January 2014
Sears, Roebuck and Co. September 1998 - November 2001
Skills
Customer Service, Customer Satisfaction, Data Entry, Customer Experience, Call Centers, Training, Telephone Skills, Leadership, Management, Microsoft Excel, Negotiation, Sales, Strategic Planning, Microsoft Office, Contact Centers, Technical Support, Sales Management, Troubleshooting, Avaya, PowerPoint, Microsoft Word, Invoicing, Outlook
Education
Kaplan College-Brownsville 2014 — 2015
Diploma in Medical Office Specialist, Medical Office Specialist, 4.0
University of Texas at Brownsville/Continuing Education 2002 — 2002
Certificate of Training, Medical Billing and Coding
University of Texas at Brownsville 1988 — 2002
Associate of Arts, Business Administration
The University of Texas-Pan American 1987 — 1987
N/A, Business Administration and Management, General
Los Fresnos High School 1983 — 1987
High School Diploma
Olmito Water Supply Corp. April 2015 - Present
St Anthony Family Clinic February 2015 - April 2015
Convergys December 2001 - January 2014
Sears, Roebuck and Co. September 1998 - November 2001
Skills
Customer Service, Customer Satisfaction, Data Entry, Customer Experience, Call Centers, Training, Telephone Skills, Leadership, Management, Microsoft Excel, Negotiation, Sales, Strategic Planning, Microsoft Office, Contact Centers, Technical Support, Sales Management, Troubleshooting, Avaya, PowerPoint, Microsoft Word, Invoicing, Outlook
Education
Kaplan College-Brownsville 2014 — 2015
Diploma in Medical Office Specialist, Medical Office Specialist, 4.0
University of Texas at Brownsville/Continuing Education 2002 — 2002
Certificate of Training, Medical Billing and Coding
University of Texas at Brownsville 1988 — 2002
Associate of Arts, Business Administration
The University of Texas-Pan American 1987 — 1987
N/A, Business Administration and Management, General
Los Fresnos High School 1983 — 1987
High School Diploma
Madhulika Jain's Convergys Experience July 2007 - March 2009
Job Business Analyst / QA
Industry Computer Software
Experience
CSC April 2010 - June 2012
Convergys July 2007 - March 2009
Skills
Business Analysis, Outsourcing, BPO, Team Management, Service Delivery, Performance Management, SQL, Requirements Analysis, Customer Experience, CRM, Project Management, Management, ATG Commerce, ATG CSC, ATG, ATG Search, ATG Dynamo, QTP, Testing, System Testing, Manual Testing, Regression Testing, Usability Testing, Performance Testing, Unit Testing, Agile Testing, Test Automation, Test Cases, Oracle, Quality Center, Databases, Web Applications, Microsoft SQL Server, Bugzilla, Defect Tracking, Functional Testing, Bug Tracking, Black Box Testing, COBOL, Automation, JCL, SDLC, Agile Methodologies, Software Quality..., Test Planning, Requirements Gathering, User Acceptance Testing, Test Management, Software Project..., Agile Project Management
Education
Chitkara Institute of Engg and Technology 2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
Chitkara University 2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
CSC April 2010 - June 2012
Convergys July 2007 - March 2009
Skills
Business Analysis, Outsourcing, BPO, Team Management, Service Delivery, Performance Management, SQL, Requirements Analysis, Customer Experience, CRM, Project Management, Management, ATG Commerce, ATG CSC, ATG, ATG Search, ATG Dynamo, QTP, Testing, System Testing, Manual Testing, Regression Testing, Usability Testing, Performance Testing, Unit Testing, Agile Testing, Test Automation, Test Cases, Oracle, Quality Center, Databases, Web Applications, Microsoft SQL Server, Bugzilla, Defect Tracking, Functional Testing, Bug Tracking, Black Box Testing, COBOL, Automation, JCL, SDLC, Agile Methodologies, Software Quality..., Test Planning, Requirements Gathering, User Acceptance Testing, Test Management, Software Project..., Agile Project Management
Education
Chitkara Institute of Engg and Technology 2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
Chitkara University 2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
Caitlyn Coaker's Convergys Experience August 2011 - March 2012
Job Stylist
Industry Cosmetics
Experience
Convergys August 2011 - March 2012
XpresSpa December 2009 - June 2011
Aloha Salons June 2008 - May 2010
Skills
Windows 7, Microsoft Word, Microsoft Office, Cosmetology, Hair Cutting, Hair Care, Beauty Industry, Hair Extensions, Styling, Skin Care, Makeup Artistry, Cosmetics, Waxing, Bridal Showers, Salons, Nail Care, Gel Nails, Manicures, Pedicures, Therapeutic Massage, Massage Cupping, Pregnancy Massage, Chair Massage, Holistic Massage, Remedial Massage, Infant Massage, Thai Massage, Medical History, Customer Service
Education
Everest College-Earth City 2008 — 2009
Associate's degree, Massage Therapy/Therapeutic Massage, 4.0
Regency Beauty Institute-St Peters 2007 — 2008
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor, 4.0
Convergys August 2011 - March 2012
XpresSpa December 2009 - June 2011
Aloha Salons June 2008 - May 2010
Skills
Windows 7, Microsoft Word, Microsoft Office, Cosmetology, Hair Cutting, Hair Care, Beauty Industry, Hair Extensions, Styling, Skin Care, Makeup Artistry, Cosmetics, Waxing, Bridal Showers, Salons, Nail Care, Gel Nails, Manicures, Pedicures, Therapeutic Massage, Massage Cupping, Pregnancy Massage, Chair Massage, Holistic Massage, Remedial Massage, Infant Massage, Thai Massage, Medical History, Customer Service
Education
Everest College-Earth City 2008 — 2009
Associate's degree, Massage Therapy/Therapeutic Massage, 4.0
Regency Beauty Institute-St Peters 2007 — 2008
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor, 4.0
Rajaram Radhakrishnan's Convergys Experience December 2003 - April 2005
Job Manager at Tech Mahindra
Industry Computer Software
Experience
Tech Mahindra January 2010 - Present
Tech Mahindra July 2005 - December 2009
Convergys December 2003 - April 2005
Convergys France July 2003 - December 2003
Skills
Telecommunications, Unix, Telecommunications..., BSS, Solution Architecture, Requirements Analysis, Oracle, Pre-sales, Open Source Software, Software Project..., SDLC, PL/SQL, Testing, Quality Center, Unix Shell Scripting, Integration, Test Management, GSM, Billing Systems, QTP
Education
Institut supérieur d'Electronique de Paris 2001 — 2003
2003
Shanmugha Arts, Science, Technology and Research Academy 1997 — 2001
B.E
Tech Mahindra January 2010 - Present
Tech Mahindra July 2005 - December 2009
Convergys December 2003 - April 2005
Convergys France July 2003 - December 2003
Skills
Telecommunications, Unix, Telecommunications..., BSS, Solution Architecture, Requirements Analysis, Oracle, Pre-sales, Open Source Software, Software Project..., SDLC, PL/SQL, Testing, Quality Center, Unix Shell Scripting, Integration, Test Management, GSM, Billing Systems, QTP
Education
Institut supérieur d'Electronique de Paris 2001 — 2003
2003
Shanmugha Arts, Science, Technology and Research Academy 1997 — 2001
B.E
Samantha Bordages's Convergys Experience April 2006 - October 2007
Job Teleccommunications at Convergys
Industry Marketing and Advertising
Experience
Convergys April 2006 - October 2007
Skills
Call Centers, BPO, Team Management, Customer Service, Vendor Management, CRM, Outsourcing, Customer Satisfaction, Management, Workforce Management, Service Delivery, Microsoft Office, Customer Retention, Performance Management, Customer Experience
Education
Ashford University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General
Pearl River Community College 1995 — 1996
General Office Occupations and Clerical Services
Antonelli College-Hattiesburg
Accounting and Finance
Convergys April 2006 - October 2007
Skills
Call Centers, BPO, Team Management, Customer Service, Vendor Management, CRM, Outsourcing, Customer Satisfaction, Management, Workforce Management, Service Delivery, Microsoft Office, Customer Retention, Performance Management, Customer Experience
Education
Ashford University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General
Pearl River Community College 1995 — 1996
General Office Occupations and Clerical Services
Antonelli College-Hattiesburg
Accounting and Finance
Cary Youmans's Convergys Experience January 2011 - December 2012
Job Staff Asst. III Caine College of the Arts
Industry Telecommunications
Experience
Utah State University January 2013 - Present
Convergys January 2011 - December 2012
MCC Family in Christ 2006 - 2008
Skills
Music, Choral, Vocal, Singing, Vocals, Church Music, Choral Conducting, Leadership
Education
Seattle Pacific University 1987 — 1992
Master's Degree, Church Music
Barclay College 1979 — 1983
Bachelor of Science (BS), Religion/Religious Studies
Borah High School 1976 — 1979
Utah State University January 2013 - Present
Convergys January 2011 - December 2012
MCC Family in Christ 2006 - 2008
Skills
Music, Choral, Vocal, Singing, Vocals, Church Music, Choral Conducting, Leadership
Education
Seattle Pacific University 1987 — 1992
Master's Degree, Church Music
Barclay College 1979 — 1983
Bachelor of Science (BS), Religion/Religious Studies
Borah High School 1976 — 1979
Ashley Neely's Convergys Experience September 2012 - January 2013
Job Surgical Coordinator/ Medical Assistant
Industry Medical Practice
Experience
GHPMA August 2013 - Present
HCA May 2013 - August 2013
Convergys September 2012 - January 2013
Terminix April 2009 - August 2011
Skills
Customer Satisfaction, Call Centers, Customer Retention, Customer Service, Data Entry, Sales, Outlook, 10 Key, Telephone Skills, Customer Experience, Inventory Management, Team Building, Microsoft Office, Fax, Phone Etiquette, Troubleshooting, Microsoft Word, Microsoft Excel, Workforce Management, Process Scheduler
Education
Coastal Carolina Community College 2011 — 2012
Nursing
Rose State College 2010 — 2011
Nursing, Nursing Science
Academy of Health Care Professions 2004 — 2005
LMRT certificate, Medical Radiologic Technology/Science - Radiation Therapist
GHPMA August 2013 - Present
HCA May 2013 - August 2013
Convergys September 2012 - January 2013
Terminix April 2009 - August 2011
Skills
Customer Satisfaction, Call Centers, Customer Retention, Customer Service, Data Entry, Sales, Outlook, 10 Key, Telephone Skills, Customer Experience, Inventory Management, Team Building, Microsoft Office, Fax, Phone Etiquette, Troubleshooting, Microsoft Word, Microsoft Excel, Workforce Management, Process Scheduler
Education
Coastal Carolina Community College 2011 — 2012
Nursing
Rose State College 2010 — 2011
Nursing, Nursing Science
Academy of Health Care Professions 2004 — 2005
LMRT certificate, Medical Radiologic Technology/Science - Radiation Therapist
Royce Kratchman's Convergys Experience September 2014 - February 2015
Job Outside Sales Representative at ADT Small Business Security
Industry Hospital & Health Care
Experience
ADT Small Business Security April 2015 - Present
Convergys September 2014 - February 2015
Selectquote Senior Insurance Services June 2013 - August 2013
SleepOne Mattress SuperStore July 2011 - December 2012
HCA February 2011 - April 2011
Dillard's March 2007 - May 2009
Fuhr's Interiors October 2003 - May 2006
Dillard's June 1999 - May 2002
Levitz Furniture December 1989 - May 1999
Skills
Insurance, Medical Coding, Sales, Hospitals, Health Insurance, Process Scheduler, Medicare, Account Management, Healthcare, Customer Service, Leadership, Sales Management, Training, Marketing, Strategic Planning, Team Building, New Business Development
Education
Anthem College-Kansas City 2009 — 2010
Diploma, Medical Billing & Coding
High-Tech Institute 2009 — 2010
diploma, Medical Billing & Coding
ADT Small Business Security April 2015 - Present
Convergys September 2014 - February 2015
Selectquote Senior Insurance Services June 2013 - August 2013
SleepOne Mattress SuperStore July 2011 - December 2012
HCA February 2011 - April 2011
Dillard's March 2007 - May 2009
Fuhr's Interiors October 2003 - May 2006
Dillard's June 1999 - May 2002
Levitz Furniture December 1989 - May 1999
Skills
Insurance, Medical Coding, Sales, Hospitals, Health Insurance, Process Scheduler, Medicare, Account Management, Healthcare, Customer Service, Leadership, Sales Management, Training, Marketing, Strategic Planning, Team Building, New Business Development
Education
Anthem College-Kansas City 2009 — 2010
Diploma, Medical Billing & Coding
High-Tech Institute 2009 — 2010
diploma, Medical Billing & Coding
Saumya Shah's Convergys Experience February 2004 - November 2004
Job Customer Care Officer at Convergys
Industry Consumer Services
Experience
Convergys February 2004 - November 2004
Aptech May 2003 - February 2004
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Leadership, Public Speaking, Marketing
Education
Hindu College 2004 — 2005
Master of Arts (M.A.), English Literature
Hindu College 1997 — 2001
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Convergys February 2004 - November 2004
Aptech May 2003 - February 2004
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Leadership, Public Speaking, Marketing
Education
Hindu College 2004 — 2005
Master of Arts (M.A.), English Literature
Hindu College 1997 — 2001
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Tonika Tarrence's Convergys Experience July 2009 - December 2010
Job Customer Service and Sales Representative
Industry Outsourcing/Offshoring
Experience
Apple May 2014 - Present
ACD Direct Inc November 2010 - Present
Hunter Hollis August 2013 - April 2014
Kelly Services at American Greetings October 2012 - December 2012
Time Warner Cable October 2011 - October 2012
National Enterprise Systems August 2011 - October 2011
Convergys July 2009 - December 2010
TeleTech August 2009 - November 2010
The Revenue Group June 2006 - January 2007
The Home Depot March 2005 - June 2006
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, IEX, Performance Management, Avaya, Team Management, Vendor Management, Call Center Development, Process Improvement, COPC, Operations Management, Technical Support, Call Centers
Education
ITT Technical Institute-Warrensville Heights 2009 — 2010
Tuskegee University 1991 — 1992
English Language and Literature, General
Cleveland Heights High School 1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Apple May 2014 - Present
ACD Direct Inc November 2010 - Present
Hunter Hollis August 2013 - April 2014
Kelly Services at American Greetings October 2012 - December 2012
Time Warner Cable October 2011 - October 2012
National Enterprise Systems August 2011 - October 2011
Convergys July 2009 - December 2010
TeleTech August 2009 - November 2010
The Revenue Group June 2006 - January 2007
The Home Depot March 2005 - June 2006
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, IEX, Performance Management, Avaya, Team Management, Vendor Management, Call Center Development, Process Improvement, COPC, Operations Management, Technical Support, Call Centers
Education
ITT Technical Institute-Warrensville Heights 2009 — 2010
Tuskegee University 1991 — 1992
English Language and Literature, General
Cleveland Heights High School 1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Atsuko Mason's Convergys Experience August 2003 - February 2013
Job Sr. Business Systems Analyst
Industry Information Technology and Services
Experience
Allstate March 2013 - Present
Convergys August 2003 - February 2013
Mazda Motor Japan February 1999 - November 2002
Convergys February 1997 - October 1998
Mazda Motor Japan April 1990 - April 1995
Skills
Mainframe, Analysis, Requirements Gathering, Business Requirements, Functional Requirements, COBOL, TSO, DB2, SQL, JCL, Microsoft Word, Microsoft Excel, Visio, Project 2000, PCI DSS, Business Process, Quality Assurance, Project Management, Systems Analysis, Functional..., Test Cases, Call Centers, User Acceptance Testing, Software Project..., Microsoft SQL Server, Databases, Testing, Integration, Test Planning, Information Technology
Education
Hiroshima Jogakuin University
Allstate March 2013 - Present
Convergys August 2003 - February 2013
Mazda Motor Japan February 1999 - November 2002
Convergys February 1997 - October 1998
Mazda Motor Japan April 1990 - April 1995
Skills
Mainframe, Analysis, Requirements Gathering, Business Requirements, Functional Requirements, COBOL, TSO, DB2, SQL, JCL, Microsoft Word, Microsoft Excel, Visio, Project 2000, PCI DSS, Business Process, Quality Assurance, Project Management, Systems Analysis, Functional..., Test Cases, Call Centers, User Acceptance Testing, Software Project..., Microsoft SQL Server, Databases, Testing, Integration, Test Planning, Information Technology
Education
Hiroshima Jogakuin University
Kenneth Amaya's Convergys Experience October 2009 - March 2011
Job customer service at Tiger Financial Services Ltd
Industry Information Technology and Services
Experience
Tiger Financial Services Ltd November 2013 - Present
Custom car audio August 2012 - August 2013
Convergys October 2009 - March 2011
A&A Salvage February 2008 - November 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Inbound Marketing, Technical Support, Customer Experience, Microsoft Office, Troubleshooting, Sales, Team Management, Microsoft Excel, Insurance, Telecommunications
Education
ITT Technical Institute-Wichita 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Cedar Valley College 2006 — 2008
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Tiger Financial Services Ltd November 2013 - Present
Custom car audio August 2012 - August 2013
Convergys October 2009 - March 2011
A&A Salvage February 2008 - November 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Inbound Marketing, Technical Support, Customer Experience, Microsoft Office, Troubleshooting, Sales, Team Management, Microsoft Excel, Insurance, Telecommunications
Education
ITT Technical Institute-Wichita 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Cedar Valley College 2006 — 2008
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Aivlys Perry's Convergys Experience February 2014 - Present
Job customer servivce rep
Industry Medical Practice
Experience
Convergys February 2014 - Present
Skills
Microsoft Excel, Accounting, Microsoft Word, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Project Management, Research, Call Centers, Customer Service, Cashiering
Education
Carrington College-Tucson 2015 — 2016
Certificate, Medical billing and coding
Alta Vista High school 2011 — 2013
Convergys February 2014 - Present
Skills
Microsoft Excel, Accounting, Microsoft Word, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Project Management, Research, Call Centers, Customer Service, Cashiering
Education
Carrington College-Tucson 2015 — 2016
Certificate, Medical billing and coding
Alta Vista High school 2011 — 2013
Robert Gillum's Convergys Experience May 2002 - June 2003
Job Desktop Support Specialist at Arkansas Children's Hospital
Industry Hospital & Health Care
Experience
Arkansas Children's Hospital May 2014 - Present
UA HealthCare 2007 - May 2014
University Medical Center June 2007 - 2014
Misys Healthcare Systems June 2003 - June 2007
Convergys May 2002 - June 2003
Skills
Healthcare, Healthcare Information..., Troubleshooting, EMR, Hospitals, System Administration, Software Documentation, HIPAA, Epic Systems, Access, Visio, Process Improvement, Project Management, EHR, Software Implementation, SharePoint, Team Building, Inpatient, Windows Server, Healthcare Management, Citrix, Desktop Computers
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Information System Security
Interface College-Spokane 2001 — 2002
Desktop Repair and Networking, Computer and Information Sciences and Support Services
Arkansas Children's Hospital May 2014 - Present
UA HealthCare 2007 - May 2014
University Medical Center June 2007 - 2014
Misys Healthcare Systems June 2003 - June 2007
Convergys May 2002 - June 2003
Skills
Healthcare, Healthcare Information..., Troubleshooting, EMR, Hospitals, System Administration, Software Documentation, HIPAA, Epic Systems, Access, Visio, Process Improvement, Project Management, EHR, Software Implementation, SharePoint, Team Building, Inpatient, Windows Server, Healthcare Management, Citrix, Desktop Computers
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Information System Security
Interface College-Spokane 2001 — 2002
Desktop Repair and Networking, Computer and Information Sciences and Support Services
Lyndal Christian's Convergys Experience July 1997 - April 2003
Job Light Truck Driver/Donation Attendant at Goodwill Industries of the Columbia Willamette
Industry Retail
Experience
Goodwill Industries of the Columbia Willamette May 2003 - Present
Convergys July 1997 - April 2003
Oklahoma Department of Public Safety November 1980 - March 1987
Bixby Police Department May 1975 - November 1980
Skills
Telecommunications, Customer Service, Communication, Police, Criminal Investigations, Firearms, Investigation, Law Enforcement
Education
American Broadcasting School-Oklahoma City 1986 — 1987
Certificate, Radio Broadcasting, 90
Bixby High 1969 — 1973
Goodwill Industries of the Columbia Willamette May 2003 - Present
Convergys July 1997 - April 2003
Oklahoma Department of Public Safety November 1980 - March 1987
Bixby Police Department May 1975 - November 1980
Skills
Telecommunications, Customer Service, Communication, Police, Criminal Investigations, Firearms, Investigation, Law Enforcement
Education
American Broadcasting School-Oklahoma City 1986 — 1987
Certificate, Radio Broadcasting, 90
Bixby High 1969 — 1973
Louella Mabao's Convergys Experience October 2004 - July 2006
Job Credit Administrator at Wolseley Industrial
Industry Oil & Energy
Experience
Wolseley August 2010 - Present
The Focus Corporation May 2008 - June 2010
PTI Group Inc April 2006 - April 2008
Convergys October 2004 - July 2006
Skills
Payroll, Customer Service, Microsoft Excel, Credit, Microsoft Word, Management, Accounts Receivable, Account Reconciliation, Software Documentation, Banking, Accounting
Education
Xavier University (PH) 1990 — 1994
Bachelor of Commerce (BCom)
Liceo de Cagayan University
Wolseley August 2010 - Present
The Focus Corporation May 2008 - June 2010
PTI Group Inc April 2006 - April 2008
Convergys October 2004 - July 2006
Skills
Payroll, Customer Service, Microsoft Excel, Credit, Microsoft Word, Management, Accounts Receivable, Account Reconciliation, Software Documentation, Banking, Accounting
Education
Xavier University (PH) 1990 — 1994
Bachelor of Commerce (BCom)
Liceo de Cagayan University
Imran Arshed's Convergys Experience November 2006 - February 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Jugnoo Inc. August 2011 - Present
Convergys November 2006 - February 2010
Skills
LAN-WAN, Network Administration, Firewalls, Windows Server, Computer Network..., Red Hat Linux, Dell PowerEdge Servers, Virtualization, VMware, NAS
Education
CDI College 2010 — 2010
Network Administrator, IT
Dixie Bloor Neighbourhood Center 2005 — 2006
Enhanced Language Training, English Language and Literature/Letters
Belaruski Dzjaržauny Tehnalagièny Universitet 1995 — 2000
MSC, Computer Science
Jugnoo Inc. August 2011 - Present
Convergys November 2006 - February 2010
Skills
LAN-WAN, Network Administration, Firewalls, Windows Server, Computer Network..., Red Hat Linux, Dell PowerEdge Servers, Virtualization, VMware, NAS
Education
CDI College 2010 — 2010
Network Administrator, IT
Dixie Bloor Neighbourhood Center 2005 — 2006
Enhanced Language Training, English Language and Literature/Letters
Belaruski Dzjaržauny Tehnalagièny Universitet 1995 — 2000
MSC, Computer Science
Flora Caples's Convergys Experience November 1999 - March 2005
Job
Industry Design
Experience
Convergys November 1999 - March 2005
Blue Cross Blue Shield of Jacksonville, FL August 1997 - November 1999
Skills
Customer Relations, Customer Service, Computer Literate, Used technology to help..., Telephone Support
Education
Computor Dynamics Institute of Virginia Beach, VA 1994 — 1996
CAA
George Stone Career Center 1992 — 1992
Criminal Justice/Corrections
Convergys November 1999 - March 2005
Blue Cross Blue Shield of Jacksonville, FL August 1997 - November 1999
Skills
Customer Relations, Customer Service, Computer Literate, Used technology to help..., Telephone Support
Education
Computor Dynamics Institute of Virginia Beach, VA 1994 — 1996
CAA
George Stone Career Center 1992 — 1992
Criminal Justice/Corrections
Donald Havas's Convergys Experience November 2003 - December 2005
Job Software Development Manager at Amazon
Industry Internet
Experience
Amazon October 2013 - Present
Ubisoft January 2008 - September 2013
Kadeos (PPR) December 2005 - January 2008
Convergys November 2003 - December 2005
Convergys October 2002 - November 2003
Audientia November 2000 - October 2002
IBM Global Services January 1999 - November 2000
Skills
Agile, Software Development, Team Management, Waterfall, OOP, Project Coordination, C#, J2EE Application..., Enterprise Architecture, Internet, Innovation Management, JIRA, MS Project, SharePoint, Balsamiq, Microsoft Technologies, Distributed Systems, Limelight, Web Services, Web Application Security, Digital Asset Management, HTML 5, Mobile Applications, Extranet, Data Visualization, Responsive Web Design, Wordpress, Scrum, Gaming Industry, Agile Methodologies, .NET, XML
Education
ENSIIE - École Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise 1996 — 1999
Master’s Degree in Engineering, Information and Communication Technologies Sciences
Amazon October 2013 - Present
Ubisoft January 2008 - September 2013
Kadeos (PPR) December 2005 - January 2008
Convergys November 2003 - December 2005
Convergys October 2002 - November 2003
Audientia November 2000 - October 2002
IBM Global Services January 1999 - November 2000
Skills
Agile, Software Development, Team Management, Waterfall, OOP, Project Coordination, C#, J2EE Application..., Enterprise Architecture, Internet, Innovation Management, JIRA, MS Project, SharePoint, Balsamiq, Microsoft Technologies, Distributed Systems, Limelight, Web Services, Web Application Security, Digital Asset Management, HTML 5, Mobile Applications, Extranet, Data Visualization, Responsive Web Design, Wordpress, Scrum, Gaming Industry, Agile Methodologies, .NET, XML
Education
ENSIIE - École Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise 1996 — 1999
Master’s Degree in Engineering, Information and Communication Technologies Sciences
Dane Martin's Convergys Experience June 2007 - Present
Job Team Leader at Convergys
Industry Information Technology and Services
Experience
Convergys June 2007 - Present
Skills
Escalation, Call Center, BPO, CCNA, CompTIA Network+..., CompTIA A+ Certification, Project+, Team Management, Service Delivery, Workforce Management, Technical Support, Customer Experience, Customer Satisfaction, Call Center Development, Troubleshooting, Help Desk Support, Computer Hardware, XP, Dell Computers, Incident Management, Windows 7, Customer Support, Avaya, Service Desk, Issue Resolution, Call Centers, Laptops, A+ Certified, Contact Centers, Networking, Service Level Agreements, Operating Systems, Hardware, Contact Center..., Sla, Servers, Service Level Management, Service Desk Management
Education
Western Governors University 2012 — 2015
Business - IT Management
FastTrain of Tampa 2006 — 2007
Management Information Systems, General
Convergys June 2007 - Present
Skills
Escalation, Call Center, BPO, CCNA, CompTIA Network+..., CompTIA A+ Certification, Project+, Team Management, Service Delivery, Workforce Management, Technical Support, Customer Experience, Customer Satisfaction, Call Center Development, Troubleshooting, Help Desk Support, Computer Hardware, XP, Dell Computers, Incident Management, Windows 7, Customer Support, Avaya, Service Desk, Issue Resolution, Call Centers, Laptops, A+ Certified, Contact Centers, Networking, Service Level Agreements, Operating Systems, Hardware, Contact Center..., Sla, Servers, Service Level Management, Service Desk Management
Education
Western Governors University 2012 — 2015
Business - IT Management
FastTrain of Tampa 2006 — 2007
Management Information Systems, General
Kacey Cluff's Convergys Experience August 2005 - August 2007
Job Student at Aveda InstituteProvo
Industry Cosmetics
Experience
Walmart August 2008 - Present
Convergys August 2005 - August 2007
Education
Aveda Institute-Provo 2011 — 2012
cosmotologist, cosmotology
Yuba College 1999 — 2004
Associates of Science, General Education
Walmart August 2008 - Present
Convergys August 2005 - August 2007
Education
Aveda Institute-Provo 2011 — 2012
cosmotologist, cosmotology
Yuba College 1999 — 2004
Associates of Science, General Education
Solimar Figueroa's Convergys Experience February 2013 - Present
Job Student at Lincoln Technical InstituteFern Park
Industry Hospital & Health Care
Experience
Convergys February 2013 - Present
Skills
Microsoft Word, Research, Teamwork, Social Media, English, Windows, Data Entry, Public Relations, Social Networking, Critical Thinking, Customer Service, Microsoft Office
Education
Lincoln Technical Institute-Fern Park 2011 — 2012
Convergys February 2013 - Present
Skills
Microsoft Word, Research, Teamwork, Social Media, English, Windows, Data Entry, Public Relations, Social Networking, Critical Thinking, Customer Service, Microsoft Office
Education
Lincoln Technical Institute-Fern Park 2011 — 2012
Nadia McNeish's Convergys Experience February 2005 - August 2005
Job Information Systems Professional
Industry Information Technology and Services
Experience
Concordia University of Edmonton September 2013 - April 2015
Heritage Chrysler October 2011 - February 2012
Canada Post / Postes Canada November 2005 - September 2011
Convergys February 2005 - August 2005
Skills
Audit Command Language, Internal Controls, IT Audit, Business Process..., COBIT 5, Integration, ITIL, Risk Assessment, Public Speaking, Moodle, TCP/IP, Enterprise Risk..., Linux, Research, Strategic Planning, Windows, Operating Systems, Project Planning, Investment Strategies, Microsoft Office, Internal Audit, Financial Reporting, Policy, Security, Team Leadership, COBIT, Networking
Education
Concordia University of Edmonton 2012 — 2015
Master’s Degree, Information Systems Assurance Management
Canadian University College 2011 — 2013
Bachelor of Business Administration (BBA), Accounting
CDI College of Business, Technology and Healthcare 2003 — 2004
Diploma, Networking and Internet Security, Honors
Concordia University of Edmonton September 2013 - April 2015
Heritage Chrysler October 2011 - February 2012
Canada Post / Postes Canada November 2005 - September 2011
Convergys February 2005 - August 2005
Skills
Audit Command Language, Internal Controls, IT Audit, Business Process..., COBIT 5, Integration, ITIL, Risk Assessment, Public Speaking, Moodle, TCP/IP, Enterprise Risk..., Linux, Research, Strategic Planning, Windows, Operating Systems, Project Planning, Investment Strategies, Microsoft Office, Internal Audit, Financial Reporting, Policy, Security, Team Leadership, COBIT, Networking
Education
Concordia University of Edmonton 2012 — 2015
Master’s Degree, Information Systems Assurance Management
Canadian University College 2011 — 2013
Bachelor of Business Administration (BBA), Accounting
CDI College of Business, Technology and Healthcare 2003 — 2004
Diploma, Networking and Internet Security, Honors
Shantay Goldston's Convergys Experience February 2004 - June 2007
Job Trainer at iQor
Industry Outsourcing/Offshoring
Experience
iQor August 2010 - Present
Panera Bread September 2007 - June 2010
Convergys February 2004 - June 2007
Skills
Word, PowerPoint, Access, Excel, Healthcare, Typing, 10 Key, Customer Service, Supervisory Skills, Call Center, Training & Development, Hospitality, Personal Development, People Skills, Soft Skills, Interviewing, Quality Assurance, Cash Handling, Punctual, Independent, Self Starter, Quickbooks, Fast Learner, Leadership Development
Education
Kaplan College-Charlotte 2010 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management
iQor August 2010 - Present
Panera Bread September 2007 - June 2010
Convergys February 2004 - June 2007
Skills
Word, PowerPoint, Access, Excel, Healthcare, Typing, 10 Key, Customer Service, Supervisory Skills, Call Center, Training & Development, Hospitality, Personal Development, People Skills, Soft Skills, Interviewing, Quality Assurance, Cash Handling, Punctual, Independent, Self Starter, Quickbooks, Fast Learner, Leadership Development
Education
Kaplan College-Charlotte 2010 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management
alisha galloway's Convergys Experience March 2002 - January 2004
Job Designer
Industry Graphic Design
Experience
Convergys March 2002 - January 2004
Cookies by Design March 2002 - November 2003
Einstein Noah Restaurant Group, Inc. February 2000 - July 2003
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, C++, Research, C, Java, HTML, Social Media, Adobe Creative Suite, Management, Auditing, Retail, Vendor, Bakery, Telecommunications, Medicare Part D, Team Leadership, Graphic Arts, Web Design, Mac OS X, PC, Photoshop, Flash Professional, Origami, Airbrush, creative suite 6, Muse, Iconography, Visual Identity Design
Education
Eagle Gate College-Salt Lake City 2011 — 2012
Associates of Science, Graphic Design
Convergys March 2002 - January 2004
Cookies by Design March 2002 - November 2003
Einstein Noah Restaurant Group, Inc. February 2000 - July 2003
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, C++, Research, C, Java, HTML, Social Media, Adobe Creative Suite, Management, Auditing, Retail, Vendor, Bakery, Telecommunications, Medicare Part D, Team Leadership, Graphic Arts, Web Design, Mac OS X, PC, Photoshop, Flash Professional, Origami, Airbrush, creative suite 6, Muse, Iconography, Visual Identity Design
Education
Eagle Gate College-Salt Lake City 2011 — 2012
Associates of Science, Graphic Design
yelena shukhman's Convergys Experience 1995 - 2010
Job
Industry Outsourcing/Offshoring
Experience
Convergys 1995 - 2010
Skills
Team-oriented, Problem Analysis, Problem Solving
Education
Dzjaržauny Belorussko-Rossijskij Universitet 1971 — 1975
Bachelor of Science (BS), Mathematics and Computer Science
Convergys 1995 - 2010
Skills
Team-oriented, Problem Analysis, Problem Solving
Education
Dzjaržauny Belorussko-Rossijskij Universitet 1971 — 1975
Bachelor of Science (BS), Mathematics and Computer Science
Merton Duncan's Convergys Experience June 2005 - April 2006
Job Remote Service Tech at Support.com
Industry
Experience
Support.com August 2013 - Present
ACS May 2011 - September 2011
Securitas Security Services USA, Inc. April 2006 - March 2011
Convergys June 2005 - April 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., Computer Repair, Computer Maintenance, Windows Vista, Call Centers, Computer Hardware, Windows XP Pro, Windows 7, Computer Security, XP, Software Installation
Education
Computer Career Center a division of Vista College 2012 — 2013
Associate's degree, Network and System Administration/Administrator, 4.0
Support.com August 2013 - Present
ACS May 2011 - September 2011
Securitas Security Services USA, Inc. April 2006 - March 2011
Convergys June 2005 - April 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., Computer Repair, Computer Maintenance, Windows Vista, Call Centers, Computer Hardware, Windows XP Pro, Windows 7, Computer Security, XP, Software Installation
Education
Computer Career Center a division of Vista College 2012 — 2013
Associate's degree, Network and System Administration/Administrator, 4.0
Brent Farmer's Convergys Experience February 2012 - Present
Job Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - Present
PM Alarms October 2005 - January 2011
Taco Bell October 2004 - October 2005
Skills
Customer Service, Customer Satisfaction, Call Center, Operations Management, Inventory Management, Data Entry, Microsoft Office, Process Scheduler, Microsoft Excel, Time Management, Microsoft Word, Management, Cashiering, Training, Outlook
Education
Chattanooga College Medical Dental and Technical Careers 2011 — 2013
Convergys February 2012 - Present
PM Alarms October 2005 - January 2011
Taco Bell October 2004 - October 2005
Skills
Customer Service, Customer Satisfaction, Call Center, Operations Management, Inventory Management, Data Entry, Microsoft Office, Process Scheduler, Microsoft Excel, Time Management, Microsoft Word, Management, Cashiering, Training, Outlook
Education
Chattanooga College Medical Dental and Technical Careers 2011 — 2013
Jeffrey Croker's Convergys Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2012
Churchill Commons March 2010 - August 2010
US Security Associates April 2008 - August 2008
R & L Carriers September 2007 - February 2008
Jillian's October 2005 - February 2006
Skills
Microsoft Office, QuickBooks, Adobe Creative Suite, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Engagement, Communication Skills
Education
Centura College-Columbia 2006 — 2007
Certificate, Computer Administrative Specialist
Norfolk State University 2004 — 2006
Political Science and Government
Convergys 2011 - 2012
Churchill Commons March 2010 - August 2010
US Security Associates April 2008 - August 2008
R & L Carriers September 2007 - February 2008
Jillian's October 2005 - February 2006
Skills
Microsoft Office, QuickBooks, Adobe Creative Suite, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Engagement, Communication Skills
Education
Centura College-Columbia 2006 — 2007
Certificate, Computer Administrative Specialist
Norfolk State University 2004 — 2006
Political Science and Government
Jenna Del Grande's Convergys Experience February 2009 - October 2011
Job Bankrupty Specialist at Citigroup, Inc. (CitiMortgage)
Industry Public Relations and Communications
Experience
Citi - CitiMortgage September 2012 - Present
Eurest Services June 2012 - Present
Convergys February 2009 - October 2011
Skills
Customer Service, Training Delivery, Training, Receptionist Duties, Creating/Updating..., Microsoft Office 2007, Microsoft Office 2010, Sales Support, Process Improvement, Process Management, Front Office Duties, Medical Transcription, PDF Creation/Updating, Salesforce.com, Online Advertising, Advertising Management
Education
Indiana University-East 2010 — 2014
Bachelor of Arts (BA), Communication and Media Studies
Conner High School 2004 — 2008
High School Diploma
Citi - CitiMortgage September 2012 - Present
Eurest Services June 2012 - Present
Convergys February 2009 - October 2011
Skills
Customer Service, Training Delivery, Training, Receptionist Duties, Creating/Updating..., Microsoft Office 2007, Microsoft Office 2010, Sales Support, Process Improvement, Process Management, Front Office Duties, Medical Transcription, PDF Creation/Updating, Salesforce.com, Online Advertising, Advertising Management
Education
Indiana University-East 2010 — 2014
Bachelor of Arts (BA), Communication and Media Studies
Conner High School 2004 — 2008
High School Diploma
Melanie Standifer's Convergys Experience June 2015 - Present
Job Customer Service Representative at Convergys
Industry Insurance
Experience
Convergys June 2015 - Present
G4S Security Services July 2011 - June 2015
Skills
Corporate Security, Personal Security, Security Training, Security Operations, Physical Security, Security Management, CCTV
Education
Jacksonville College-Main Campus
Tyler Junior College
Convergys June 2015 - Present
G4S Security Services July 2011 - June 2015
Skills
Corporate Security, Personal Security, Security Training, Security Operations, Physical Security, Security Management, CCTV
Education
Jacksonville College-Main Campus
Tyler Junior College
Blakely Fredrick's Convergys Experience November 2005 - June 2006
Job Entry Level Medical Billing and Coding Professional
Industry
Experience
Progressive Directions Inc. June 2006 - October 2011
Convergys November 2005 - June 2006
General Care Nursing Home December 2004 - May 2005
Grandmama's House of Preschool August 2003 - December 2004
Education
Carrington College-Online 2011 — 2012
Associate in Health Information Technology, GPA- 3.83
Medical Institute of Technology- Nashville TN
Nursing Assistant Certification
Progressive Directions Inc. June 2006 - October 2011
Convergys November 2005 - June 2006
General Care Nursing Home December 2004 - May 2005
Grandmama's House of Preschool August 2003 - December 2004
Education
Carrington College-Online 2011 — 2012
Associate in Health Information Technology, GPA- 3.83
Medical Institute of Technology- Nashville TN
Nursing Assistant Certification
Danyiel Johnson's Convergys Experience 2011 - 2012
Job Customer Service
Industry Consumer Services
Experience
LogistiCare 2012 - 2012
Convergys 2011 - 2012
The Home Depot 2010 - 2011
Straubs 2008 - 2010
Education
Everest College-Earth City 2012 — 2013
Pharmacy technician, Pharmacy
Clayton High School 2006 — 2010
Diploma, General Studies
LogistiCare 2012 - 2012
Convergys 2011 - 2012
The Home Depot 2010 - 2011
Straubs 2008 - 2010
Education
Everest College-Earth City 2012 — 2013
Pharmacy technician, Pharmacy
Clayton High School 2006 — 2010
Diploma, General Studies
Shelly Rodgers's Convergys Experience StudentFlorida Career College2012 - 2014
Job Graduate of Florida Career College
Industry Information Technology and Services
Experience
Convergys StudentFlorida Career College2012 - 2014
Skills
Java, Microsoft Office, HTML, C, SQL, Microsoft Excel, Windows, JavaScript, PowerPoint, Microsoft Word, Customer Service
Education
Florida Career College - Jacksonville, FL 2012 — 2013
Associate of Science (A.S.), Information Technology
FastTrain of Jacksonville 2012 — 2012
Convergys StudentFlorida Career College2012 - 2014
Skills
Java, Microsoft Office, HTML, C, SQL, Microsoft Excel, Windows, JavaScript, PowerPoint, Microsoft Word, Customer Service
Education
Florida Career College - Jacksonville, FL 2012 — 2013
Associate of Science (A.S.), Information Technology
FastTrain of Jacksonville 2012 — 2012
Ernesto Anderson Jr's Convergys Experience June 2008 - May 2009
Job honeywell at Honeywell Analytics
Industry Oil & Energy
Experience
Honeywell Analytics January 2013 - Present
RadioShack May 2012 - November 2012
RD Security Company June 2010 - May 2012
MetroPCS September 2010 - May 2011
Convergys June 2008 - May 2009
ClientLogic December 2006 - February 2008
A.P.T. Associacion Panamena del Terruno May 2003 - February 2008
Skills
Customer Service, Translation, Multi Tasking, Microsoft Office, Outlook
Education
Universidad Latinoamericana de Ciencias y Tecnologia 2006 — 2017
n/a, Computer Systems Networking and Telecommunications
Goodwill Training and Employment Center 2012 — 2012
n/a, Basic Computer Skills, n/a
Escuela Latino-Americana 2003 — 2006
E-Commerce/Electronic Commerce, 100
Honeywell Analytics January 2013 - Present
RadioShack May 2012 - November 2012
RD Security Company June 2010 - May 2012
MetroPCS September 2010 - May 2011
Convergys June 2008 - May 2009
ClientLogic December 2006 - February 2008
A.P.T. Associacion Panamena del Terruno May 2003 - February 2008
Skills
Customer Service, Translation, Multi Tasking, Microsoft Office, Outlook
Education
Universidad Latinoamericana de Ciencias y Tecnologia 2006 — 2017
n/a, Computer Systems Networking and Telecommunications
Goodwill Training and Employment Center 2012 — 2012
n/a, Basic Computer Skills, n/a
Escuela Latino-Americana 2003 — 2006
E-Commerce/Electronic Commerce, 100
Natalie Garza's Convergys Experience August 2005 - January 2008
Job Student at Kaplan CollegeBrownsville
Industry Medical Practice
Experience
T-Mobile January 2008 - June 2012
Convergys August 2005 - January 2008
Skills
Cpr Certified, Vital Signs, Microsoft Network, Phlebotomy, Urinalysis, distance visual, assistance with..., medical front office
Education
Kaplan College-Brownsville 2012 — 2013
Certified Medical Assistant, Registered Nursing/Registered Nurse
University of Texas at Brownsville 2002 — 2009
Social Worker, Social Work
T-Mobile January 2008 - June 2012
Convergys August 2005 - January 2008
Skills
Cpr Certified, Vital Signs, Microsoft Network, Phlebotomy, Urinalysis, distance visual, assistance with..., medical front office
Education
Kaplan College-Brownsville 2012 — 2013
Certified Medical Assistant, Registered Nursing/Registered Nurse
University of Texas at Brownsville 2002 — 2009
Social Worker, Social Work
Jordan Santillana's Convergys Experience December 2011 - April 2012
Job Student at Kaplan CollegeLaredo
Industry Medical Practice
Experience
Kaplan College-Laredo 2012 - 2013
Convergys December 2011 - April 2012
Education
Kaplan College-Laredo 2012 — 2013
Diploma, Medical/Clinical Assistant
Kaplan College-Laredo 2012 — 2013
Diploma, Medical/Clinical Assistant
Kaplan College-Laredo 2012 - 2013
Convergys December 2011 - April 2012
Education
Kaplan College-Laredo 2012 — 2013
Diploma, Medical/Clinical Assistant
Kaplan College-Laredo 2012 — 2013
Diploma, Medical/Clinical Assistant
Gregory Lies's Convergys Experience August 2014 - Present
Job Ambassador to Plexus Worldwide
Industry Financial Services
Experience
Convergys August 2014 - Present
Aerotek December 2013 - August 2014
New York Life Insurance Company March 2012 - May 2013
Kansas City Public Schools August 1987 - May 2001
Skills
Leadership, Public Speaking, Teaching, Team Building, Strategic Planning, Customer Service, Management, Nonprofits, Social Networking, Marketing
Education
Kenrick Glennon Seminary 2007 — 2011
Master of Arts (M.A.), Theology/Theological Studies
Wichita State University 1982 — 1986
Bachelor of Arts (B.A.), Education
Convergys August 2014 - Present
Aerotek December 2013 - August 2014
New York Life Insurance Company March 2012 - May 2013
Kansas City Public Schools August 1987 - May 2001
Skills
Leadership, Public Speaking, Teaching, Team Building, Strategic Planning, Customer Service, Management, Nonprofits, Social Networking, Marketing
Education
Kenrick Glennon Seminary 2007 — 2011
Master of Arts (M.A.), Theology/Theological Studies
Wichita State University 1982 — 1986
Bachelor of Arts (B.A.), Education
Sylvia Mayoz's Convergys Experience August 2004 - June 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Interactive Response Technologies, (IRT) 2009 - 2013
Convergys August 2004 - June 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Customer Service, Data Entry, Troubleshooting, Lotus Notes, Customer Retention, Outlook, PeopleSoft, Microsoft Office, Telephone Skills, Microsoft Excel, Training, Microsoft Word
Education
Concorde Career Institute-Miramar 2013 — 2013
Medical Office Management/Administration
Colegio Internacional de Caracas 1971 — 1976
Interactive Response Technologies, (IRT) 2009 - 2013
Convergys August 2004 - June 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Customer Service, Data Entry, Troubleshooting, Lotus Notes, Customer Retention, Outlook, PeopleSoft, Microsoft Office, Telephone Skills, Microsoft Excel, Training, Microsoft Word
Education
Concorde Career Institute-Miramar 2013 — 2013
Medical Office Management/Administration
Colegio Internacional de Caracas 1971 — 1976
Belinda Bradford's Convergys Experience March 2005 - January 2006
Job Direct Care Service at Caring Palms Healthcare Center
Industry Mental Health Care
Experience
Caring Palms Healthcare Center June 2012 - Present
Good Neighbor Settlement House, Inc. January 2006 - Present
Convergys March 2005 - January 2006
Valle & Villarreal Dental Center April 2001 - October 2004
Education
Kaplan College-Brownsville 2012 — 2012
Computer Support Techncian, 3.23
Gladys Porter High School 1990 — 1991
Caring Palms Healthcare Center June 2012 - Present
Good Neighbor Settlement House, Inc. January 2006 - Present
Convergys March 2005 - January 2006
Valle & Villarreal Dental Center April 2001 - October 2004
Education
Kaplan College-Brownsville 2012 — 2012
Computer Support Techncian, 3.23
Gladys Porter High School 1990 — 1991
Johnny Poe's Convergys Experience July 2009 - February 2010
Job IT Professional in the Greater Nashville Area
Industry Information Technology and Services
Experience
Uniguest September 2015 - Present
Uniguest August 2013 - September 2015
Uniguest September 2012 - August 2013
Papa John’s Pizza March 2010 - October 2012
North Central Institute March 2012 - March 2012
Dark Fiber Solutions January 2012 - January 2012
Convergys July 2009 - February 2010
Skills
Technical Support, Troubleshooting, Help Desk Support, Computer Hardware, Printers, Networking, Windows, Wireless Networking, Network Security, Computer Repair, Windows 7, Software Installation, Laptops, Citrix, Linux, Training, Antivirus, Hardware, Group Policy, Databases, Inventory Management, Ubuntu, Computer Maintenance, Customer Service, Microsoft Office, Team Leadership, Sales, Project Management, Hyper-V, A+ Certified, DNS, Computer Security, VPN, Telecommunications, Operating Systems, Microsoft Exchange, DHCP, Remote Troubleshooting, Server Administration, Hardware Support, Salesforce.com, Leadership, Process Improvement, Windows XP, Management
Education
Daymar Institute-Clarksville 2010 — 2012
Associate of Applied Science, Network Support Administration Cisco
Daymar Institute-Clarksville 2010 — 2012
Associate of Science (A.S.), System, Networking, and LAN/WAN Management/Manager
Uniguest September 2015 - Present
Uniguest August 2013 - September 2015
Uniguest September 2012 - August 2013
Papa John’s Pizza March 2010 - October 2012
North Central Institute March 2012 - March 2012
Dark Fiber Solutions January 2012 - January 2012
Convergys July 2009 - February 2010
Skills
Technical Support, Troubleshooting, Help Desk Support, Computer Hardware, Printers, Networking, Windows, Wireless Networking, Network Security, Computer Repair, Windows 7, Software Installation, Laptops, Citrix, Linux, Training, Antivirus, Hardware, Group Policy, Databases, Inventory Management, Ubuntu, Computer Maintenance, Customer Service, Microsoft Office, Team Leadership, Sales, Project Management, Hyper-V, A+ Certified, DNS, Computer Security, VPN, Telecommunications, Operating Systems, Microsoft Exchange, DHCP, Remote Troubleshooting, Server Administration, Hardware Support, Salesforce.com, Leadership, Process Improvement, Windows XP, Management
Education
Daymar Institute-Clarksville 2010 — 2012
Associate of Applied Science, Network Support Administration Cisco
Daymar Institute-Clarksville 2010 — 2012
Associate of Science (A.S.), System, Networking, and LAN/WAN Management/Manager
Martha (Wisdom) Hayes's Convergys Experience May 2012 - August 2012
Job Student at Brown Mackie CollegeSt Louis
Industry Medical Devices
Experience
Convergys May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Windows, Leadership, Photoshop
Education
Brown Mackie College-St Louis 2013 — 2015
Associate of Science (AS), Information Technology
Convergys May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Windows, Leadership, Photoshop
Education
Brown Mackie College-St Louis 2013 — 2015
Associate of Science (AS), Information Technology
Criselda Gonzalez's Convergys Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2012 - 2013
Wells Fargo Call Center January 2011 - December 2011
Skills
Typing, Customer Service, Shorthand, Computer Hardware, Account Management, Staff Management, Human Resources, OSHA Trainer
Education
American Commercial College-Lubbock 1981 — 1981
Business Management
Estacado High School 1977 — 1980
High School Dipolma
Convergys 2012 - 2013
Wells Fargo Call Center January 2011 - December 2011
Skills
Typing, Customer Service, Shorthand, Computer Hardware, Account Management, Staff Management, Human Resources, OSHA Trainer
Education
American Commercial College-Lubbock 1981 — 1981
Business Management
Estacado High School 1977 — 1980
High School Dipolma
Eric Klaiss's Convergys Experience July 2014 - September 2014
Job Rpht
Industry Pharmaceuticals
Experience
Omnicare Inc. September 2014 - Present
Convergys July 2014 - September 2014
PharMerica October 2013 - May 2014
Walgreens April 2012 - August 2013
Skills
decipher prescriptions, calculate dosages, data entry, Hospitals, Data Entry, Medication Therapy...
Education
Everest Institute-North Miami 2009 — 2010
Rpht, Pharmacy
Omnicare Inc. September 2014 - Present
Convergys July 2014 - September 2014
PharMerica October 2013 - May 2014
Walgreens April 2012 - August 2013
Skills
decipher prescriptions, calculate dosages, data entry, Hospitals, Data Entry, Medication Therapy...
Education
Everest Institute-North Miami 2009 — 2010
Rpht, Pharmacy
Crystal Estrada's Convergys Experience February 2014 - December 2014
Job Restaurants Professional
Industry Restaurants
Experience
McDonald's Corporation April 2015 - Present
Convergys February 2014 - December 2014
Sonic Drive-In 2012 - 2013
Skills
Restaurants, Food Service, Labor Control, Restaurant Management, Teamwork, Multi-unit, Hiring, New Restaurant Openings, Time Management, Food Preparation, Serve Safe Certified, Food, Food & Beverage, ServSafe
Education
Brown Mackie College-Tucson 2011 — 2013
Associate's degree, Business Management, GPA is 3.35
McDonald's Corporation April 2015 - Present
Convergys February 2014 - December 2014
Sonic Drive-In 2012 - 2013
Skills
Restaurants, Food Service, Labor Control, Restaurant Management, Teamwork, Multi-unit, Hiring, New Restaurant Openings, Time Management, Food Preparation, Serve Safe Certified, Food, Food & Beverage, ServSafe
Education
Brown Mackie College-Tucson 2011 — 2013
Associate's degree, Business Management, GPA is 3.35
Cheryl Lankford's Convergys Experience February 1999 - August 2001
Job Student Service Representative at University of Maryland University College
Industry Higher Education
Experience
University of Maryland University College Customer Service RepresentativeThe Outsource GroupFebruary 2011 - August 2013
Convergys February 1999 - August 2001
Skills
Amateur Writer/Poet, Customer Service, Customer Satisfaction, HIPAA, Internet, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, n, PowerPoint, Proofreading, Quality Assurance, Creative Writing, Writing, Zumba, Data Entry, Telephone Skills
Education
Kaplan College-Charlotte 2011 — 2012
Medical Billing and Coding
University of Maryland Eastern Shore 1990 — 1991
University of Maryland University College Customer Service RepresentativeThe Outsource GroupFebruary 2011 - August 2013
Convergys February 1999 - August 2001
Skills
Amateur Writer/Poet, Customer Service, Customer Satisfaction, HIPAA, Internet, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, n, PowerPoint, Proofreading, Quality Assurance, Creative Writing, Writing, Zumba, Data Entry, Telephone Skills
Education
Kaplan College-Charlotte 2011 — 2012
Medical Billing and Coding
University of Maryland Eastern Shore 1990 — 1991
Eric Esquivel's Convergys Experience April 2008 - March 2009
Job Technician
Industry Telecommunications
Experience
Lobo Telecommunications March 2014 - Present
The Brock Group December 2012 - February 2014
Norman's A/C April 2009 - November 2012
Cameron County Sheriff"s Department December 2010 - September 2011
Dish Network June 2010 - December 2010
Convergys April 2008 - March 2009
Education
Department Of Adult Continuing Education 2009 — 2010
N/A, N/A
Lobo Telecommunications March 2014 - Present
The Brock Group December 2012 - February 2014
Norman's A/C April 2009 - November 2012
Cameron County Sheriff"s Department December 2010 - September 2011
Dish Network June 2010 - December 2010
Convergys April 2008 - March 2009
Education
Department Of Adult Continuing Education 2009 — 2010
N/A, N/A
Alexis Jefferson's Convergys Experience August 2012 - January 2013
Job Student at Empire Beauty SchoolBrooklyn
Industry
Experience
Wells Fargo January 2013 - November 2013
Convergys August 2012 - January 2013
Davids Bridal December 2010 - April 2012
Cookout January 2010 - April 2011
Education
Empire Beauty School-Brooklyn 2014 — 2015
Wells Fargo January 2013 - November 2013
Convergys August 2012 - January 2013
Davids Bridal December 2010 - April 2012
Cookout January 2010 - April 2011
Education
Empire Beauty School-Brooklyn 2014 — 2015
Kylie Hawkins's Convergys Experience June 2010 - January 2012
Job Phlebotomist at Intermountain Healthcare
Industry Hospital & Health Care
Experience
Intermountain Healthcare October 2012 - Present
Ogden Regional Medical Center July 2012 - Present
Payless ShoeSource October 2007 - July 2012
Convergys June 2010 - January 2012
Skills
Customer Service, Phlebotomy, Sales, Hospitals, Medical Terminology, HIPAA, Data Entry, Healthcare, Healthcare Management, CPR Certified, Clinical Research, Healthcare Information..., Nursing
Education
Marinello Schools of Beauty-Ogden 2010 — 2012
Cosmetology, Barber/Styling, and Nail Instructor
Weber High 2006 — 2007
Generals
Intermountain Healthcare October 2012 - Present
Ogden Regional Medical Center July 2012 - Present
Payless ShoeSource October 2007 - July 2012
Convergys June 2010 - January 2012
Skills
Customer Service, Phlebotomy, Sales, Hospitals, Medical Terminology, HIPAA, Data Entry, Healthcare, Healthcare Management, CPR Certified, Clinical Research, Healthcare Information..., Nursing
Education
Marinello Schools of Beauty-Ogden 2010 — 2012
Cosmetology, Barber/Styling, and Nail Instructor
Weber High 2006 — 2007
Generals
Omar Harry's Convergys Experience June 2014 - October 2014
Job
Industry Retail
Experience
Sizewise May 2015 - Present
Home Depot November 2014 - May 2015
Convergys June 2014 - October 2014
Walmart March 2012 - July 2014
Education
Metwest High School 2004 — 2008
High School
Elizabeth City State University
Sizewise May 2015 - Present
Home Depot November 2014 - May 2015
Convergys June 2014 - October 2014
Walmart March 2012 - July 2014
Education
Metwest High School 2004 — 2008
High School
Elizabeth City State University
Gina Mayer's Convergys Experience 2014 - Present
Job Medical and Customer Service Professional
Industry Medical Practice
Experience
Convergys 2014 - Present
Pella Medical Clinic September 2007 - July 2009
Vista Community Health Center (VCHC) June 2002 - August 2005
Skills
Microsoft Office, Basics of Supply Chain..., Process Scheduler, Appointment Scheduling, HIPAA, Patient Safety, Patient Support, Data Entry, Medical Terminology, Medical Billing, Medical Records, Communication Skills
Education
Daymar Institute-Clarksville 2013 — 2014
Was working toward Bachelors of Science, Medical Office Management/Administration
Waukegan East High School 1984 — 1987
High School Diploma
Convergys 2014 - Present
Pella Medical Clinic September 2007 - July 2009
Vista Community Health Center (VCHC) June 2002 - August 2005
Skills
Microsoft Office, Basics of Supply Chain..., Process Scheduler, Appointment Scheduling, HIPAA, Patient Safety, Patient Support, Data Entry, Medical Terminology, Medical Billing, Medical Records, Communication Skills
Education
Daymar Institute-Clarksville 2013 — 2014
Was working toward Bachelors of Science, Medical Office Management/Administration
Waukegan East High School 1984 — 1987
High School Diploma
Rebecca Rooney's Convergys Experience July 2010 - August 2011
Job Customer Service Representative at Intuit
Industry Computer Software
Experience
Intuit August 2011 - Present
Convergys July 2010 - August 2011
Aegis Communications November 2009 - April 2010
Education
Brown Mackie College-Tucson 2014 — 2016
Intuit August 2011 - Present
Convergys July 2010 - August 2011
Aegis Communications November 2009 - April 2010
Education
Brown Mackie College-Tucson 2014 — 2016
Tiffany Browne's Convergys Experience February 2013 - Present
Job Customer Service Tech at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2013 - Present
Kmart Corporation October 2011 - February 2013
Walmart October 2001 - February 2010
Skills
Customer Service, Management, Retail, Microsoft Word, Call Centers
Education
Anthem College-Orlando 2010 — 2011
Charlotte Amalie High 1994 — 1998
Diploma, General Studies
Convergys February 2013 - Present
Kmart Corporation October 2011 - February 2013
Walmart October 2001 - February 2010
Skills
Customer Service, Management, Retail, Microsoft Word, Call Centers
Education
Anthem College-Orlando 2010 — 2011
Charlotte Amalie High 1994 — 1998
Diploma, General Studies
Rebecca Rooney's Convergys Experience July 2010 - July 2011
Job Computer Software Professional
Industry Computer Software
Experience
Intuit 2011 - 2014
Convergys July 2010 - July 2011
Aegis November 2009 - April 2010
Little Caesars Pizza June 2008 - November 2009
Skills
Customer Satisfaction, Communication, Team Building, Building Relationships, Account Management, Computers
Education
Brown Mackie College-Tucson 2014 — 2016
Associate's Degree, Biomedical Technology/Technician
Berean academy 2006 — 2009
High School, Regular/General High School/Secondary Diploma Program, 3.60 gpa
Intuit 2011 - 2014
Convergys July 2010 - July 2011
Aegis November 2009 - April 2010
Little Caesars Pizza June 2008 - November 2009
Skills
Customer Satisfaction, Communication, Team Building, Building Relationships, Account Management, Computers
Education
Brown Mackie College-Tucson 2014 — 2016
Associate's Degree, Biomedical Technology/Technician
Berean academy 2006 — 2009
High School, Regular/General High School/Secondary Diploma Program, 3.60 gpa
Lowell Tucker's Convergys Experience April 2008 - March 2014
Job Sales Representative at Southern Journeys
Industry Wholesale
Experience
Southern Journys May 2015 - Present
Schwans Home Food Svc March 2014 - May 2015
Convergys April 2008 - March 2014
Tweeter March 2007 - March 2008
Skills
Sales, Cash Handling, Inventory Management, Scheduling, Microsoft Word, Microsoft Excel, Outlook
Education
American Broadcasting School-Oklahoma City 2002 — 2003
Certificate of Completion in Radio Broadcasting and Production, Radion Production and Broadcasting
Southern Journys May 2015 - Present
Schwans Home Food Svc March 2014 - May 2015
Convergys April 2008 - March 2014
Tweeter March 2007 - March 2008
Skills
Sales, Cash Handling, Inventory Management, Scheduling, Microsoft Word, Microsoft Excel, Outlook
Education
American Broadcasting School-Oklahoma City 2002 — 2003
Certificate of Completion in Radio Broadcasting and Production, Radion Production and Broadcasting
Annette Lowrance's Convergys Experience April 2008 - May 2015
Job Virtual Call Center Management; Operations Manager; Vendor/Client Relationship Coordinator
Industry Outsourcing/Offshoring
Experience
Convergys April 2008 - May 2015
Downey Savings December 2000 - December 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Process Improvement, Outlook, Vendor Relationship..., Virtual Teams, Root Cause Analysis, Verint Call Recording, Avaya Communication..., Telecommunications, Teamwork, Team Leadership, PeopleSoft, Customer Engagement, Employee Engagement, Incentive Programs, Key Performance..., Interviews, Performance Management, Medical Terminology, 10 Key, Remote User Support, CMS, Avaya, IEX Total View, Citrix XenDesktop, Verint
Education
Allied American University 2015 — 2016
Health Services/Allied Health/Health Sciences, General
Everest College-Anaheim 1985 — 1986
Medical Office Assistant/Specialist, 3.9 GPA
Convergys April 2008 - May 2015
Downey Savings December 2000 - December 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Process Improvement, Outlook, Vendor Relationship..., Virtual Teams, Root Cause Analysis, Verint Call Recording, Avaya Communication..., Telecommunications, Teamwork, Team Leadership, PeopleSoft, Customer Engagement, Employee Engagement, Incentive Programs, Key Performance..., Interviews, Performance Management, Medical Terminology, 10 Key, Remote User Support, CMS, Avaya, IEX Total View, Citrix XenDesktop, Verint
Education
Allied American University 2015 — 2016
Health Services/Allied Health/Health Sciences, General
Everest College-Anaheim 1985 — 1986
Medical Office Assistant/Specialist, 3.9 GPA
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT