Convergys Company

Industry: Information management company


Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Adam Harper Adam Harper Oklahoma City, Oklahoma Area Details
Adam Harper's Convergys Experience October 2008 - November 2011
Job Technical Support/ IT
Industry Information Technology and Services
Sprint  September 2014 - December 2014
Sonic Drive-In  May 2011 - July 2012
Convergys   October 2008 - November 2011
Santa Fe Cattle Company  October 2005 - October 2008
Hansen Millwork and Trim   July 2005 - October 2005

Financial Reporting, Coaching, Team Building, English, Retail, Business Analysis, Account Management, Team Management, New Business Development, Project Planning, Marketing, Microsoft Excel, Team Leadership, Customer Service, Microsoft Office, Negotiation, Strategic Planning, Technical Support, Call Centers, Problem Solving, Troubleshooting, Customer Satisfaction, Computer Hardware, Networking, Telecommunications, Management, Training

Eastern Oklahoma County Technology Center   1999 — 2012
Technical Diploma, Business Education

Rose State College   2004 — 2004

EOC Tech   1999 — 2002
Business Education cert., Webpage design, 3d animation and multimedia

Ben Villegas Ben Villegas Santa Monica, California Details
Ben Villegas's Convergys Experience June 2011 - April 2012
Job Inside Sales Consultant at Sunistics, LLC
Industry Renewables & Environment
Sunistics, LLC   January 2014 - Present
Convergys   June 2011 - April 2012
Concentrix philippines   May 2007 - May 2011

Microsoft Excel, Microsoft Office, Photoshop, English, Windows, Router Configuration, Access Points, Wireless Networking

Capitol University   2000 — 2004

xavier university high School   1994 — 1997

Antionette Williams Antionette Williams Saint Louis, Missouri Details
Antionette Williams's Convergys Experience December 2012 - June 2013
Job Attended Anthem CollegeMaryland Heights
Industry Hospital & Health Care
Saint Louis University  October 2014 - Present
Pharma Medica Research Inc.  February 2014 - October 2014
Anthem College  February 2013 - March 2014
Long term consultants   October 2013 - December 2013
Convergys   December 2012 - June 2013
GC Services  July 2011 - December 2012

Phlebotomy, Data Entry, Microsoft Word, Microsoft Excel, Vital Signs, injections, Urinalysis, Filing, Appointment Scheduling, Customer Retention, Problem Solving, EKG, Cpr Certified, CPR Certified, Healthcare

Anthem College-Maryland Heights   2013 — 2013
Diploma, Medical/Clinical Assistant

Imagine College Prep   2006 — 2010
High School Diploma, General Studies

University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management

Griselda Castrellon Griselda Castrellon Covington, Kentucky Details
Griselda Castrellon's Convergys Experience March 2008 - August 2012
Job Student at Brighton Center's Center for Employment Training
Industry Computer Software
Convergys   March 2008 - August 2012
Cash Express KY   October 2006 - February 2008

Foreign Languages..., Customer Service..., Bank Teller, Multi Tasking, High work standards..., Professionalism/Honesty/..., Storng Listening Skills, Proficient in Microsoft...

Brighton Center's Center for Employment Training   2013 — 2014
Still Present, Microsoft Office

Brown Mackie College-Northern Kentucky   2006 — 2007

Kathleen Cline Kathleen Cline Wichita, Kansas Area Details
Kathleen Cline's Convergys Experience November 2008 - June 2012
Job IT Support
Industry Information Technology and Services
Kingman County Hospital   March 2013 - Present
eBryIT, Inc.   January 2013 - February 2013
High Touch IT   September 2012 - December 2012
Convergys   November 2008 - June 2012
Lil’ Bit of Paradise   November 2006 - May 2007
State of Idaho  December 2005 - February 2006
McDonald's Corporation  February 2002 - December 2005
St. Luke's Regional Medical Center -   May 2005 - July 2005

Customer Service, Call Center, Data Entry, Cashiering, Time Management, Microsoft Office, Inventory Management, Microsoft Excel, Troubleshooting, Microsoft Word, Phone Skills, Customer Experience, Outlook, Phone Etiquette, Linux System..., Linux Server, Windows 7, Windows Server, Microsoft SQL Server, System Administration, Windows Vista, Computer Hardware, Telephone Skills, Sales, DHCP, Help Desk Support, Management, Software Installation, XP, Operating Systems, Active Directory, Technical Support, Antivirus, VPN, Remote Desktop, Call Centers, Windows XP

ITT Technical Institute   2011 — 2013
Associate of Applied Science Degree, Information Technology - Computer Network System

ITT Technical Institute-Wichita   2010 — 2012
Associate of Applied Science Degree in Information Technology - Computer Network System, Information Technology

Milian Institute Idaho   2004 — 2005
Administrative Assistance Medical/Dental, Certificate

River Ridge High School Olympia, Washington

Brittney Pelzer Brittney Pelzer Greater Atlanta Area Details
Brittney Pelzer's Convergys Experience September 2011 - March 2012
Job Experienced Customer Service Rep, Data Entry Clerk, and Call Center Associate
Industry Consumer Services
Convergys   September 2011 - March 2012
Randstad  2010 - 2012
Walmart  March 2011 - September 2011
SC State Credit Union  November 2008 - June 2010
SC State Credit Union  February 2008 - November 2008
Wells Fargo  November 2007 - February 2008
AllSouth Federal Credit Union  September 2006 - September 2007

55 wpm, Customer Satisfaction, 10 Key Touch, Sales, Outbound Marketing, Call Logging, Cash-handling, Cash Operations, Records Management, Data Entry, OSI, Office 2010, Microsoft Office 2007

Daymar Institute-Clarksville   2012 — 2012
Dental Assisting

South University   2009 — 2009
Graphic Design

Midlands Technical College   2005 — 2006

Marqueta Mathis Marqueta Mathis Jacksonville, Texas Details
Marqueta Mathis's Convergys Experience July 2012 - Present
Job CSA at Convergys
Industry Human Resources
H&R Block  January 2013 - Present
Convergys   July 2012 - Present
Stream Global Services  2008 - 2012

Call Center, Workforce Management, Customer Satisfaction, BPO, Technical Support, Customer Experience, Contact Centers, Inbound Marketing, Call Center Development, IEX, Escalation, Troubleshooting, Avaya, Call Centers, Customer Support

Ashford University   2010 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.41

Jacksonville College-Main Campus   2006 — 2008
Associate of Science (A.S.), Social Work

Syreeta Jones Syreeta Jones Rossville, Georgia Details
Syreeta Jones's Convergys Experience April 2011 - January 2012
Job Also Efficient in Customer service, Retail, Call center, and secretarial
Industry Law Enforcement
Tuesday Morning  May 2012 - May 2014
Laxamentum Business Concepts   2014 - 2014
Convergys   April 2011 - January 2012
Civic Development Group  April 2007 - November 2009

ITT Technical Institute-Chattanooga   2010 — 2013
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration

Veronica Ybarra Veronica Ybarra Phoenix, Arizona Details
Veronica Ybarra's Convergys Experience June 2013 - August 2014
Job Customer Serive Represenative
Industry Telecommunications
Convergys   June 2013 - August 2014
Target  June 2011 - January 2013
American Red Cross  May 2010 - April 2011

Microsoft Office, Microsoft Excel, Customer Service, Close Attention to..., People Skills, Soft Skills, Critical Thinking, Learning Quickly, Communication Skills

Hacienda La Puente Adult Education   2005 — 2009
High School Dimploma, General Education, 12

Joanie Sumner Joanie Sumner Lubbock, Texas Details
Joanie Sumner's Convergys Experience December 2003 - May 2008
Job Nurse Tech at Covenant Health System
Industry Hospital & Health Care
Covenant Health System  May 2014 - Present
Texas Tech University  December 2011 - Present
Convergys   December 2003 - May 2008

Team Leadership, Call Center, Training, Outlook, Call Centers, Quality Assurance, Leadership, Data Analysis, Microsoft Word, Account Management, Teamwork, Access, Healthcare, Microsoft Excel, Microsoft Office, Technical Support

Covenant School of Nursing and Allied Health   2013 — 2015
Registered Nursing/Registered Nurse

Texas Tech University   2009 — 2013
University Studies, Biology, English and French

Patrick Brooker Patrick Brooker Menasha, Wisconsin Details
Patrick Brooker's Convergys Experience July 2012 - August 2014
Job CoOwner at Vapor Dragons LLC
Industry Outsourcing/Offshoring
Vapor Dragons LLC   May 2014 - Present
Convergys   July 2012 - August 2014
Convergys   August 2010 - July 2012
Convergys   November 2006 - August 2010
Convergys   September 2005 - November 2006
Convergys   February 2005 - September 2005
Convergys   January 2004 - January 2005

Call Centers, Outsourcing, Team Management, Customer Satisfaction, Service Delivery, CRM, Workforce Management, Customer Experience, Customer Service, Management, Contact Centers, Performance Management, Account Management, Unified Communications, Software Analysis, ESW & UCSS Analyst, Cisco SMARTnet, Cisco Quoting - CSCC

Des Moines Area Community College   1995 — 1997
Associate of Arts and Sciences (AAS), Tool and Die Technology/Technician

Frankfurt School of Finance & Management   1986 — 1988
Bachelor's degree, Business Administration and Management, General

Sarita Rodriguez Sarita Rodriguez Laredo, Texas Details
Sarita Rodriguez's Convergys Experience August 2010 - August 2011
Job Health Provider at Jordan Health Service & Work Study at Kaplan College
Industry Law Enforcement
Kaplan College-Laredo   November 2013 - Present
Jordan Health Service  April 2012 - Present
Convergys   August 2010 - August 2011
HEB  November 2008 - February 2010

Kaplan College Laredo, TX   2012 — 2014
Associate of Science Degree in Criminal Justice

Kaplan College-Laredo   2012 — 2014
Associate of Science Degree in Criminal Justice

Raymond Jelus Raymond Jelus Jemez Pueblo, New Mexico Details
Raymond Jelus's Convergys Experience May 2008 - September 2010
Industry Medical Practice
Convergys   May 2008 - September 2010
Southwestern Appraisal Company   January 1995 - December 2007
Appraisal Company of America   July 1994 - December 1994
Tankersley Appraisal Company   July 1993 - June 1994
Emerson Realty   June 1991 - July 1993
Westinghouse Electrical Supply Company   April 1979 - April 1987

Sales/Marketing or..., Employee training, Management or continual..., Microsoft Office, Time Management, Employee Training, Microsoft Word, Microsoft Excel, Human Resources, Management, Team Management, Customer Satisfaction, Real Estate, Call Centers, Analysis, Training, Administration, Customer Service, Entrepreneurship, Outlook, PowerPoint, Data Entry, Negotiation

Brown Mackie College-Albuquerque   2012 — 2014
Medical assistant, Medical/Clinical Assistant, A

Appraisal Institute   1998 — 2007
Continuing Education, Real Estate Appraisal, Continuing Education

Hondros College   1990 — 2000
Not Applicable, Real Estate Appraisal

Miami University: Oxford, Ohio   1967 — 1974
Bachelor's of Science in Education, Visual Arts and Education, Bachelor's

Monica Shah Monica Shah Greater New York City Area Details
Monica Shah's Convergys Experience April 2005 - February 2007
Job Talent Acquisition Manager
Industry Information Technology and Services
Canbay Technology Solutions   April 2009 - Present
HCL Technologies  July 2007 - March 2009
Convergys   April 2005 - February 2007

Amity University Delhi

Felix Reznitskiy Felix Reznitskiy Madison, Wisconsin Details
Felix Reznitskiy's Convergys Experience March 2007 - June 2009
Job Business Consultant at Ericsson
Industry Information Technology and Services
Ericsson  July 2015 - Present
Ericsson  November 2014 - Present
TELCOCELL  July 2009 - October 2014
Convergys   March 2007 - June 2009
Qualitest  March 2007 - June 2009
Amdocs  November 2006 - February 2007
Amdocs  January 2006 - November 2006

User Acceptance Testing, Testing, Test Planning, Quality Center, Requirements Analysis, EPC, ClearQuest, Billing Systems, Telecommunications, System Testing, Product Catalog, Test Strategy, Test Execution, Waterfall, Quality Assurance, Manual Testing, System Integration..., Test Management, Telecommunications..., Integration Testing, Functional Testing, Business Requirements, Unix, SQL, Regression Testing, Test Cases, Software Quality..., SDLC, Business Analysis, Defect Tracking, QTP, BSS, Business Process, Test Automation, ISTQB, Billing, Oracle SQL, Test Director, Windows, RLC, Software Implementation, Solution Architecture, Solution Implementation, Requirements Gathering, Systems Analysis, PL/SQL, Oracle, Integration, HP Quality Center

Don State Technical University   1996 — 2001
Bachelor's Degree, Information Technology / Computer Science, First Class

Don State Technical University   1996 — 2001
Bachelor of Science (B.Sc.), Information Technology

Robert Maddox Robert Maddox Toledo, Ohio Details
Robert Maddox's Convergys Experience January 2000 - January 2003
Job Advanced Support Advisor for Apple
Industry Computer Networking
Apple  September 2012 - Present
Owens Corning  October 2011 - April 2012
Buckeye CableSystem  October 2010 - January 2011
Toledo Edison (First Energy)   February 2003 - September 2008
Convergys   January 2000 - January 2003
ABC Warehouse  January 1993 - June 1999

SAP, Windows Services, Microsoft Office, Customer Service, Sales, Microsoft Excel, Social Networking, Troubleshooting, Active Directory, Technical Support, Computer Hardware, Windows 7, Windows, XP, Windows Server, Call Center, Software Installation, VPN, Operating Systems, Help Desk Support, IBM iSeries, DHCP, Access, Call Centers, System Administration, Security, Networking

Herzing University-Toledo   2010 — 2012
Associates Degree, Computer Science/Software Development

Cody Osborn Cody Osborn Lubbock, Texas Area Details
Cody Osborn's Convergys Experience March 2010 - May 2011
Job Looking for a job in the Information Technology fields.
Industry Information Technology and Services
Student  March 2015 - Present
Safelite AutoGlass  March 2014 - April 2014
Texas Veterans Commission  June 2012 - October 2013
Lee Lewis Construction, Inc.   February 2011 - June 2012
Convergys   March 2010 - May 2011
FFE Transportation Services  May 2010 - February 2011
Werner Enterprises  August 2008 - May 2010
US Army  March 2004 - May 2008

Policy, Government, Customer Service, Leadership Development, Employee Relations, Community Outreach, Program Management, Veterans, Supervisory Skills, Leadership, Resume Writing, Team Building, Security Clearance, Career Counseling, Army, Management, Workforce Development, PowerPoint, Change Management, Recruiting, Microsoft Word, Human Resources, Conflict Resolution, Process Improvement, System Administration, Networking, Microsoft Excel, Training, Personnel Management, Research, Coaching, Case Managment, Staff Development, Interviews, Security, Case Management, Computer Hardware, Computer Proficiency, Computer Repair, Computer Maintenance

Vista College   2015 — 2016
Associate’s Degree, Information Technology

Computer Career Center a division of Vista College   2012 — 2014
Associate of Science (AS), Business Management, Human Resources

Road Master Driving school   2008 — 2008
CLD License and Certificate, Truck and Bus Driver/Commercial Vehicle Operator and Instructor, 4.0

San Manuel High School   2000 — 2004
Diploma, General Studies

Charles Hoffecker Charles Hoffecker Jacksonville, Florida Area Details
Charles Hoffecker's Convergys Experience April 2007 - August 2008
Job Assistant Vice President, Financial Solutions Advisor at Merrill Lynch
Industry Financial Services
Merrill Lynch  February 2012 - Present
Deutsche Bank  May 2011 - February 2012
Polo Ralph Lauren  April 2009 - March 2010
Convergys   April 2007 - August 2008
T. Mak's International   February 2006 - December 2006

Instituto Universitario 'Escuela Superior de Economía y Administración de Empresas'   2010 — 2011
Ibero-American MBA program, Ibero-American MBA program

Universidad Rey Juan Carlos   2010 — 2011
Ibero-American MBA program, Ibero-American MBA program

University of North Florida   2010 — 2011
Dual Masters: Masters in Business Administration(2011); Masters in International Business(2011), Business Admin. and International Business

University of North Florida   2003 — 2009
Bachelors in International Business with a minor in Spanish, International Business; Spanish Language

Universitat d'Alacant
International Business, Spanish

Ainna Francene Macalos-Fathi Ainna Francene Macalos-Fathi Hilton Head Island, South Carolina Details
Ainna Francene Macalos-Fathi's Convergys Experience 2004 - 2005
Job Manager Call Center Operations at MedSymphony, LLC
Industry Information Technology and Services
Medsymphony, LLC   May 2015 - Present
Jumpfactor Professional Services Marketing   September 2014 - May 2015  March 2013 - September 2014
ExemptAnalyst Inc   January 2012 - March 2013
The Design People  April 2011 - September 2011
RingCentral  June 2009 - March 2011
Havenlink Solutions Inc.   2008 - 2009
OneWorld Connections   2007 - 2008  2005 - 2007
Convergys   2004 - 2005

Account Management, Training, Customer Service, Sales, Call Center, Customer Experience, Team Leadership,, Time Management, Customer Satisfaction, Call Centers, Recruiting, CRM, Management, Team Management, Employee Relations, Performance Management, Business Development

Laguna State Polytechnic University - Santa Cruz (Main Campus)   2014 — 2017
Juris Doctor, Law

University of the Philippines   2000 — 2004
BS, Development Communication

Ashley D. Quiroz Ashley D. Quiroz Laredo, Texas Area Details
Ashley D. Quiroz's Convergys Experience October 2013 - December 2013
Industry Medical Practice
Kaplan College  August 2013 - Present
Convergys   October 2013 - December 2013
Laredo Community College  January 2013 - June 2013
Hollister Co.  December 2012 - February 2013

Bilingual-English/Spanis..., Customer Service, Multi Tasking, Great Organizer, Medical Front Office, Vital Signs, Phlebotomy, Assisting with..., Administering Injections, Minor Surgery, Blood Pressure, Injectable

Kaplan College-Laredo   2013 — 2014

Laredo Community College   2012 — 2013

United High School   2008 — 2012
High School Diploma

Samantha Vasquez Samantha Vasquez San Antonio, Texas Area Details
Samantha Vasquez's Convergys Experience October 2010 - February 2011
Job Interested in a long term Phlebotomist Job.
Industry Hospital & Health Care
Universal Protection Services, USA.   August 2013 - Present
South Texas Blood and Tissue Center  October 2012 - December 2012
West Telemarketing  August 2012 - October 2012
Any Lab Test Now  August 2012 - September 2012
G4S Security Services  March 2012 - June 2012
Securitas Security Services USA, Inc.   August 2011 - March 2012
Convergys   October 2010 - February 2011
McAllen Medical Center  May 2010 - August 2010

CPR Certified, First Aid Certified, HIPAA Certified, Venipuncture, Electrocardiogram, Urinalysis, Antiseptic Procedures, Medical Terminology, Vital Signs, Medical Transportations, Typical history &..., Clinical Pathology, Chart notes & Progress..., Data Entry, Medical Software, Appointment Scheduling, patient demographics, Charges, & Filing papers, Specimen Collection, Soap Notes & Progress..., OSHA Standards, Bookkeeping working..., Office Communications, Learned basic telephone..., telephone documentation, receptions skills and..., Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, Customer Service, Sales in Retail, Inventory Control, Cashier, Maintenance, Typing

Kaplan College-San Antonio-San Pedro   2012 — 2012
Diploma, Certification, Phlebotomy/EKG Tech

Texas A&M University-Kingsville   2008 — 2009
N/A, Business Administration and Management, General

Pharr-San Juan-Alamo Memorial High   2006 — 2008
Diploma, Basic Studies

Natasha Gibbs Natasha Gibbs Charlotte, North Carolina Details
Natasha Gibbs's Convergys Experience July 2012 - December 2012
Job Customer Service Rep
Industry Consumer Services
Convergys   July 2012 - December 2012
BIC  May 2012 - June 2012
Self-employed  June 2011 - October 2011
Madison Soul Food Kitchen   April 2004 - June 2011
Lifesaver Health Care llc   November 2005 - May 2007

Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Clerical Work, Telecommunications, Merchandisers, Retail Food, Childcare, Cosmetology, Cashiering, Office Organizing, Custodians, Medical Assisting, Home Health Agencies

Everest Institute-Gahanna   2009 — 2010
Diploma/Certification, Certified Medical Assistant

Independence High School   1998 — 2002

Lisa Stegall Lisa Stegall Greater St. Louis Area Details
Lisa Stegall's Convergys Experience June 2015 - Present
Job Convergys
Industry Telecommunications
Convergys   June 2015 - Present
Crystal Oaks Residential Care   August 2013 - July 2015
NHC HealthCare, Cookeville  April 2013 - August 2013
St. Joe manor   September 2009 - April 2013
GECOM Corporation  July 2005 - August 2007
Four Courts Senior Ctr   September 2003 - June 2004
Missouri Baptist Medical Center  October 2001 - July 2003

Customer Service, Time Management, Organization Skills, Vitals certified, Inbound phone system, Healthcare

Brown Mackie College-St Louis   2014 — 2017
I'm working on Business Management, Business Administration and Management, General

Donelle Cole Donelle Cole Oklahoma City, Oklahoma Details
Donelle Cole's Convergys Experience September 2008 - November 2009
Job World Financial Group
Industry Broadcast Media
Transamerica Financial Advisors, Inc., Transamerica Financial Group Division   July 2014 - Present
Cox Communications  February 2013 - Present
Cox Communications  July 2011 - Present
Connection Church  2012 - 2013
Xerox  June 2010 - July 2011
Convergys   September 2008 - November 2009

Customer Service, Leadership, Interviews, Microsoft Office, Team Building, Call Centers, Employee Training, Social Networking, Sales, Customer Experience, Technical Support, Telecommunications, Sales Operations, Coaching, Video, Troubleshooting, Social Media, Broadcast, Broadband, Radio, VoIP, Vendor Management, Wireless, Mentoring, VOD, Video Production, Final Cut Pro, IPTV, Television, Video Editing, Broadcast Television, Financial Statement..., Accounting, Youth Mentoring, Christian Ministry, call center manager, Mobile Devices, Marketing Communications, Marketing Research, Direct Sales, Life Insurance, Strategic Planning, Training, Leadership Development, Employee Relations, Management

Keller Graduate School of Management of Devry University Oklahoma   2013 — 2014
Non Profit Management, Public Administration

DeVry University   2010 — 2013
Bachelor's degree, Business Administration and Management, General

American Broadcasting School-Oklahoma City   2010 — 2011
Diploma Radio Production, Radio and Television Broadcasting Technology/Technician

Chenoa Hayes Pierre Chenoa Hayes Pierre New Orleans, Louisiana Details
Chenoa Hayes Pierre's Convergys Experience May 2007 - January 2009
Job Patient Intake Coordinator at Fresenius Medical Care
Industry Retail
Fresenius Medical Care  December 2014 - Present
Harrah's New Orleans  October 2012 - Present
Nexgenarations Wierless   2009 - 2011
US Census Bureau  March 2009 - September 2009
Convergys   May 2007 - January 2009

Customer Service, Medical Terminology, Vital Signs, collections of blood..., Basic Nursing Skills, Sales Support, Sales, Management, Microsoft Office

Healthcare Training Institute   2011 — 2011
certifaction, Phlebotomy Technician/Phlebotomist

Southern University and Agricultural and Mechanical College at Baton Rouge   2001 — 2005

Tabby Jump Tabby Jump Tucson, Arizona Details
Tabby Jump's Convergys Experience August 2009 - March 2010
Job Student at Carrington College
Industry Higher Education
ADI Meetings & Events  January 2008 - Present
Twin Peaks Veterinary Center   April 2015 - May 2015
Pima Animal Care Center PACC   August 2014 - April 2015
Old Tucson Studio   September 2013 - November 2014
Dollar General  January 2013 - June 2013
Convergys   August 2009 - March 2010

Data Entry, Schedules, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cash Handling Experience, Customer Service, Training, Customer Satisfaction, Public Speaking, Communication, Event Planning, Cashiering

Carrington College-Tucson   2014 — 2015
Certificate, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 4.0

Colorado Technical University-Online   2012 — 2013
Associate's Degree, Business Administration and Management, General, 3.8

Gustavo Amador Gustavo Amador Laredo, Texas Details
Gustavo Amador's Convergys Experience October 2008 - January 2011
Job Student at Kaplan CollegeLaredo
Industry Computer & Network Security
Kaplan College  It Support TechnicianGrupo Logistics - USAApril 2012 - Present
Convergys   October 2008 - January 2011

Kaplan College-Laredo   2011 — 2012

Vance Johnson Vance Johnson Salt Lake City, Utah Details
Vance Johnson's Convergys Experience September 2013 - January 2014
Job Customer Service
Industry Consumer Services
Convergys   September 2013 - January 2014
ProPak Logistics  June 2013 - September 2013
Halloween City  October 2012 - November 2012

Broadview University-Salt Lake City
Associate's degree, Music Engeneering

Gregory Guy Gregory Guy Cincinnati Area Details
Gregory Guy's Convergys Experience March 2006 - October 2006
Job Customer Service Rep at Cincinnati Bike Center
Industry Consumer Services
Mobo Bicycle Cooperative   September 2013 - Present
Cincinnati Bike Center   May 2014 - September 2014
Brighton Center  2013 - 2014
Brighton Center  2013 - 2014
Time Warner Cable  September 2010 - September 2013
Time Warner Cable  September 2010 - September 2013
Time Warner Cable  September 2010 - September 2013
Convergys   March 2006 - October 2006
West IP Communications  October 2003 - March 2006

Microsoft Office, Marine Survey, ICOMS, Technical Support, Call Centers, Time Management, Computer Hardware, Customer Satisfaction, Windows, Access, OS X, Windows 7, Outlook, Windows XP, Customer Service, Operating Systems, Mac OS, Ubuntu, Heavy Equipment, Web Design, Brewing, Culinary Skills, Adobe Design Programs, Open Office

Brighton Center's Center for Employment Training   2013 — 2014
Microsoft Office Specialist, Microsoft Office Specialist (MOS) Expert in Excel

Skagit Valley College   2005 — 2005
G.E.D., General Studies

Jacque Britton Jacque Britton Kansas City, Missouri Details
Jacque Britton's Convergys Experience October 2012 - February 2013
Job Financial Services Professional
Industry Financial Services
UMB Bank  April 2013 - July 2013
Convergys   October 2012 - February 2013
Walmart  June 2010 - October 2012

Customer Service, Critical Thinking, Problem Solving, Retail, Call Centers, Computer Repair, Computer Hardware, Cashiering, Microsoft Office, Volunteering, Microsoft Excel

Herndon Career Center   2007 — 2009
Certificate, System, Networking, and LAN/WAN Management/Manager

Grandview Senior High School   2005 — 2009
High school diploma, General Studies

Evangelos Andrikos Evangelos Andrikos Bulgaria area Details
Evangelos Andrikos's Convergys Experience July 2007 - November 2014
Job Microsoft Customer service and Technical Support at Convergys
Industry Computer Software
Convergys   July 2007 - November 2014
Galaxy Net Internet Hosting company   April 2005 - November 2005
European Project Leonardo da Vinci   September 2000 - October 2003

Microsoft Technologies, Cloud Computing, Customer Satisfaction, Pre-sales, Operating Systems, Troubleshooting, IT Service Management, Windows 7, Office 365, System Deployment, Virtualization, Partner Management, Call Centers, Servers, Business Intelligence, Program Management, Internal Quality..., Training, Account Management, Project Management, IIS, IT Operations, Quality Management, Teamwork, SharePoint, Post-Sales, Team Mentoring, Quality Control, Technical Support, IT Management, Security, ITIL, Microsoft SQL Server, Customer Support, Contact Centers, Microsoft Licensing, Software Licensing, Positive Team Player, Quality Auditing, Management, Enterprise Software, Team Management, Team Leadership, Service Delivery, Customer Service, Computer Hardware, Outsourcing

Aristoteleion Panepistimion Thessalonikis   2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Forest Resources Production and Management

Forestry University - Sofia   2001 — 2003
Master's degree, Forest Resources Production and Management, 6.00

Forestry University - Sofia   1996 — 2001
Bachelor's degree, Forest Engineering, 4.75

Sivitanidios Technical College   1992 — 1994
Engineer's degree, Industrial Technology/Technician, 18.3

Shalaine Lott Shalaine Lott Opa Locka, Florida Details
Shalaine Lott's Convergys Experience January 2012 - June 2013
Job Hostess at Outback Steakhouse
Industry Retail
Outback Steakhouse  July 2014 - Present
Charming Charlie  April 2014 - Present
Convergys   January 2012 - June 2013
Macy's  November 2005 - April 2010

Retail, Customer Service, Fashion, Marketing, Visual Merchandising, Marketing Communications, Sales, Computer Proficiency, Social Networking

Broward College   2013 — 2015
Associate of Science (AS), Business Administration and Management, General

Concorde Career Institute-Miramar   2008 — 2009
Insurance Billing and Coding Specialist, Billing and Coding

Princess Davis Princess Davis Orlando, Florida Details
Princess Davis's Convergys Experience June 2004 - September 2006
Job Customer Service Professional
Industry Marketing and Advertising
Inktel Contact Center Solutions  November 2008 - March 2011
Wildcard Systems  May 2006 - August 2008
Convergys   June 2004 - September 2006

Data Analysis, 50 wpm, Quality Assurance, Conflict Resolution, Diplomacy, Courtesy, Easily Adaptable, Benchmarking, Confidentiality, Assertiveness, Energy Efficiency, Time Management, Team Leadership, Team Building, Time & Attendance, Eco-friendly, Friendliness, Detail Oriented, Customer Care, Appearance prompt, Attentive to Detail, Marketing Communications

Fortis College-Winter Park   2011 — 2013
Associate's Degree, Health Services/Allied Health/Health Sciences, General

Gold Coast School of Real Estate   2009 — 2009
Certificate, Life, Health, and Annuity Insurance Agent

Mary Anne Dionisio Mary Anne Dionisio Alexandria, Virginia Details
Mary Anne Dionisio's Convergys Experience January 2010 - June 2013
Job Affiliate Manager at
Industry Apparel & Fashion
Experience   October 2013 - Present
Puristic Web   2014 - 2014
Convergys   January 2010 - June 2013
Bureau of Fire Protection   January 2001 - December 2010

Affiliate Marketing, SEM, Affiliate Management, Email Marketing, Online Marketing, Online Advertising, E-commerce, Online Lead Generation, SEO, Mobile Marketing, Customer Acquisition, Lead Generation, Landing Page..., Affiliate Networks, Technical Support

International Academy of Management and Economics   2003 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General

Siena College of Taytay   1993 — 1997
Secondary School

Mykea Johnson Mykea Johnson Miami, Florida Details
Mykea Johnson's Convergys Experience November 2011 - March 2012
Job Customer Service Rep/ IBO at Arise Virtual Solutions Inc.
Industry Real Estate
Self-employed  June 2013 - Present
Arise Virtual Solutions Inc.  May 2010 - Present
Convergys   November 2011 - March 2012
Target  September 2008 - February 2009

Entrepreneurship, Marketing Strategy, New Business Development, Business Strategy, Marketing, Small Business, Customer Service, Communication, Windows, Microsoft Office, Adobe Creative Suite, Internet Research, Data Entry, Management, Project Management, Quality Assurance

Miami Lakes Educational Center   2008 — 2008
GED, General Education

Brown Mackie College-Miami   2007 — 2008
Business/Corporate Communications

Mindy Thourot Mindy Thourot Deltona, Florida Details
Mindy Thourot's Convergys Experience 2011 - 2011
Job Customer Service Expert
Industry Public Safety
Sunshine State One Call of Florida   May 2014 - Present
Protection 1 Security Solutions  September 2012 - May 2014
Frontier Communications  March 2011 - May 2012
Convergys   2011 - 2011
JPMorgan Chase  September 2001 - January 2009

Call Center, Customer Satisfaction, Telemarketing, Account Management, Avaya, Customer Service, Cold Calling, Team Building, Performance Management, New Business Development, Sales Management, Direct Sales, Strategic Planning, Coaching, Microsoft Office, Team Management, Call Centers, Banking, Team Leadership, Customer Experience, Customer Retention, Sales

Lincoln Technical Institute-Fern Park
Medical Assistant/Basic X-ray Technician

Monica Bhatia Groover , PhD Monica Bhatia Groover , PhD Escondido, California Details
Monica Bhatia Groover , PhD's Convergys Experience June 2002 - December 2004
Job Director San Diego College of Ayurveda
Industry E-Learning
San Diego College of Ayurveda   April 2009 - Present
San Diego College of Ayurveda   January 2009 - Present
Florida Vedic College   2007 - April 2011
Internet Marketing Inc.  2009 - 2009
Media International, Occult Astrology   January 2007 - February 2008
NIIT  May 2006 - November 2006
IQR Pvt. Ltd.   April 2005 - December 2005
Convergys   June 2002 - December 2004
EXL Service  2000 - 2001

Holistic Health, Alternative Medicine, Treatment, Ayurveda, E-Learning, Stress Management, Coaching, Public Speaking, Team Building, Wellness, Leadership Development, Healthcare, Moodle, Learning Management..., Instructional Design, Herbal Remedies, Standardized Testing, Curriculum Development, Teaching, Lifestyle, Nutrition, Strategy, Healing, Psychotherapy, Meditation, Training Delivery, Training, Curriculum Design, Adult Education, Panchakarma, Performance Consulting, Human Resources

Maharishi University of Management   2011 — 2012

Indian Institute of Alternative Medicine   2006 — 2009

Sikkim Manipal University of Health, Medical and Technological Sciences   2006 — 2006

Vitality College of Healing Arts   2009 — 2009

Gujarat Ayurved University

Villanova University   2008 — 2008

Delhi University   1991 — 1994
BA Honors

Apeejay School   1975 — 1991

Axy Tovell Axy Tovell Pinellas Park, Florida Details
Axy Tovell's Convergys Experience January 1999 - January 2000
Industry Computer Networking
Pizza City USA   January 1997 - January 2001
Convergy's  January 1999 - January 2000
Burger King  January 1999 - January 2000

Everest University-Largo   2012 — 2014
Associate of Science (AS), Computer Science

Stephen Lowrance Stephen Lowrance Waco, Texas Details
Stephen Lowrance's Convergys Experience March 2008 - December 2009
Job Profesional Customer Retention Manager at American Income Life
Industry Insurance
American Income Life  December 2009 - Present
Convergys   March 2008 - December 2009
Boerio Sales Equip Sales Rentals   January 2007 - January 2008

Mentoring, Program Management, Product Management, Event Management, Change Management, Client Services, Supervisory Skills, Customer Service, Customer Relations, Customer Retention, SAP, SAP R/3, Cost Savings Initiatives, Time Management, Real Time, Report Writing, Call Center, Call Recording, Call Control, Cisco Call Manager

Hacienda La Puente Adult Education   1997 — 1997
Licensed Practical/Vocational Nurse Training

Western High Anaheim Calif   1986 — 1988

velda mitchell velda mitchell Baton Rouge, Louisiana Details
velda mitchell's Convergys Experience 2007 - 2008
Job student at Grand Canyon University
Industry Financial Services
Capital Area Transit System   August 2013 - May 2014
East Baton Rouge Parish School System  January 2011 - June 2012
Primerica Financial Services-   October 2011 - April 2012
First Student  October 2010 - January 2011
United States Postal Service  June 2008 - September 2008
Convergys   2007 - 2008
Professional Mortgage Services, Inc.   January 2004 - May 2005
Louisiana Correctional Institue for Women   August 2002 - May 2003
Citrus County Detention Facility (jail)   October 2000 - April 2002

Insurance, Investments, Term Life Insurance, Disability Insurance, Long-term Care, Retirement Planning, Health Insurance, Retirement, Property & Casualty..., Whole Life, Strategic Financial..., General Insurance, Criminal Justices..., Commercial Driving, Mortgage Loan Originator, Office Manager, Cashier, Customer Service, Waitressing, Cooking, Employee Benefits

Grand Canyon University   2012 — 2014
Bachelor's Degree, Criminal Justice, 3.3

Life Christian University   2010 — 2012
Associate's Degree, Theology/Theological Studies, 4.0

Diesel Driving Academy-Baton Rouge   2009 — 2010
Certificate/ Class A CDL, Tractor Trailer Student Driver, 4.0

Lake-Sumter Community College   1996 — 2001
Associate's Degree, Arts & Science /Criminal Justice

Withalacoochee Vo-Tech   2000 — 2000
6 month Criminal Justice Academy-Certified Corrections Officer, Criminal Justice and Corrections Academy, 4.0

Xavier University of Louisiana   1987 — 1989

Scotlandville Magnet High School   1983 — 1987

Ashlee Bimalarajah Ashlee Bimalarajah Bluffton, South Carolina Details
Ashlee Bimalarajah's Convergys Experience December 2008 - January 2010
Job Administrative assistant at Coastal Community Association Management
Industry Facilities Services
Coastal Community Association Management   April 2015 - Present
Charleston Shelving & Mirror   September 2014 - April 2015
Columbia Shelving & Mirror   August 2013 - September 2014
Sleepmed Inc  March 2013 - July 2013
Deaconess Hospital  June 2011 - December 2012
Destination Life   October 2009 - March 2011
TCIM  January 2010 - September 2010
Convergys   December 2008 - January 2010

Time Management, Data Entry, Customer Satisfaction, Healthcare, Telephone Skills, Human Resources, Medical Records, Customer Service, Hospitals, Sales, Insurance, Filing, HIPAA, Medical Terminology, Microsoft Word, Medicare, Administration, CPT, Process Improvement, Team Building, PowerPoint, Microsoft Excel, Microsoft Office, Call Centers, Employee Benefits, Microsoft Office 2007, 10 Key, Clerical Skills, Healthcare Information..., Office Management, Health Insurance, Medicaid, Teamwork, EHR, Administrative..., Scheduling, Management, Problem Solving, Communication

Heritage College-Oklahoma City   2010 — 2012
Associate's degree, Hospital and Health Care Facilities Administration/Management

Tulsa Technology Center-Peoria Campus   2005 — 2006
Certification in Office Management, Office Management and Supervision

Scott Polhemus Scott Polhemus Greater Salt Lake City Area Details
Scott Polhemus's Convergys Experience July 2011 - June 2012
Job HVAC Service Technician
Industry Environmental Services
Black Diamond - Repairs & Maintaince   June 2012 - Present
Convergys   July 2011 - June 2012
Delco Western   November 2009 - October 2010
Simpson Strong-Tie  March 2004 - May 2004
Mervyns RDC   February 2001 - August 2002

Inventory Management, Customer Service, Leadership, Warehousing, Management, Shipping, Forklift Operator, Invoicing, Distribution Center..., Customer Satisfaction, Troubleshooting, Microsoft Office, Process Improvement, Operations Management, Microsoft Excel, Team Leadership, Team Building, Sales, Microsoft Word

Fortis College-Salt Lake City   2011 — 2012
HVAC-R, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, 3.67

SUNSHYNE Sunshyne SUNSHYNE Sunshyne Gainesville, Florida Area Details
SUNSHYNE Sunshyne's Convergys Experience 2004 - 2007
Job CO CEO at I Shyne High
Industry Management Consulting
SUNSHYNE'S   March 2007 - Present
I Shyne High   September 2009 - November 2011
frontier  2006 - 2007
Convergys   2004 - 2007
AOL  2001 - 2005

Online Advertising, Social Media Marketing, Social Media, Social Networking, SEO, Digital Media, Digital Marketing, Strategic Partnerships, Marketing, Marketing Strategy, SEM, Facebook, E-commerce, New Media, Business Development, Advertising, Entertainment, Editing, Google Adwords, Digital Strategy

American Public University System   2011 — 2013
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science, A

Angley College   2002 — 2004
Associate of Arts (A.A.), Medical/Clinical Assistant

Jonas Hedman Jonas Hedman Tampa/St. Petersburg, Florida Area Details
Jonas Hedman's Convergys Experience September 1999 - January 2001
Job Information Technology and Management Consultant at AgileThought
Industry Information Technology and Services
AgileThought  October 2006 - Present
WorkshopLive  March 2005 - September 2006
Trinsic Communications  March 2003 - March 2005
Jabil  January 2001 - November 2002
Convergys   September 1999 - January 2001
University of Central Florida  January 1998 - May 1999

Application Lifecycle..., Agile Coaching, ScrumMaster, Agile Project Management, Scrum, Enterprise Portals, Agile Methodologies, Coaching

University of Central Florida   1997 — 1999
MS, Engineering Management

Högskolan Dalarna   1995 — 1997
Bachelor of Science, Civil Engineering

Ericka Jeenen Brown Ericka Jeenen Brown Charlotte, North Carolina Details
Ericka Jeenen Brown's Convergys Experience March 2011 - October 2012
Job Student at Kaplan CollegeCharlotte
Industry Medical Practice
Concentra  November 2013 - December 2013
Convergys   March 2011 - October 2012
Toys R Us  October 2008 - December 2008

Cpr Certified, Vital Signs, Determined to Succeed, Microsoft Office, Dependable Team Player, Hunger, Consistency, Friendly Personality, Clinical Training, Team-oriented, Flexibility, Venipuncture, Sterilization, Medical Records, Urinalysis, Physicals

Kaplan College-Charlotte   2013 — 2014
Medical/Clinical Assistant

Central Piedmont Community College   2008 — 2009
Nursing Education

Forsyth Technical Community College   2004 — 2005
Computer Engineering

Bennett College for Women   2002 — 2003

Carver High School   1999 — 2002
High School Diploma, General Studies

Irish Angelica Burrage Irish Angelica Burrage Orlando, Florida Area Details
Irish Angelica Burrage's Convergys Experience October 2008 - October 2009
Job Founder at EnchantressPen
Industry Writing and Editing
EnchantressPen   January 2015 - Present
Elance  September 2012 - Present
oDesk  September 2012 - Present
De La Salle Lipa   November 2009 - January 2012
Remate Daily Newspaper   November 2007 - January 2012
Pahayagang Batangueno   June 2006 - January 2012
Convergys   October 2008 - October 2009
Teleperformance  January 2007 - January 2008
University of Batangas   June 2006 - November 2006
Kabayan Newspaper   June 2004 - May 2006

Web Content, Copy Editing, Freelance Writing, Ghostwriting, Creative Writing, Blogging, Magazine Articles, Proofreading, SEO copywriting, Content Writing, Feature Articles, Copywriting, Editing, Articles, Business Writing, Non-fiction, Journalism, Fact-checking, Fiction, Fiction Writing, Travel Writing, Content Strategy, Editorial, Short Stories, Poetry, Wordpress, Rewriting, Ap Style, Content Management, Book Reviews, News Writing, Storytelling, Press Releases, Publishing, Blogger, APA, Newsletters, Facebook, Creative Writer, Technical Writing, Books, SEO, Text Editing, Magazines, Web Content Management, Newspapers, WordPress, Translation, Publications, Speech Writing

De La Salle University   2008 — 2015
Master's Degree, Creative Writing

De La Salle Lipa   2003 — 2006
Bachelor of Science (BS) in Education, English Language and Literature, General

Batangas State University   2002 — 2003
Bachelor's degree, Development Communication major in Journalism

University of Batangas

James Doogie Kautz James Doogie Kautz Winnipeg, Canada Area Details
James Doogie Kautz's Convergys Experience February 2001 - May 2008
Job Move Coordinator / Project Manager / Customer Relations Manager
Industry Transportation/Trucking/Railroad
Quick Transfer Ltd.   May 2008 - Present
Portage CartageStorage   May 2008 - Present
Convergys   February 2001 - May 2008

Customer Service, Relocation, Report Generation, Customer Relations, Facebook, Public Speaking, Coaching, Team Building, Social Media, Leadership, Human Resources, Analysis, Marketing, Microsoft Office, Management, Transportation, Customer Satisfaction, Corporate Relocation, Teamwork, Logistics, Operations Management, Project Management, Retail, Trucking, LTL

Aldersgate College   1993 — 1994

Carlo Natividad Carlo Natividad Washington D.C. Metro Area Details
Carlo Natividad's Convergys Experience June 2005 - March 2007
Job IT Customer Support/Project Manager CAPM, CSM
Industry Computer Games
Realtime Worlds  September 2009 - September 2010
K2 Network  December 2008 - September 2009
K2 Network  May 2007 - December 2008
Convergys   June 2005 - March 2007

Online Community..., Customer Service, Crisis Management, Virtual Teams, Outsourcing Management, Certified Project..., Scrum, CRM software, Developer Relations, Video Games, Conventions, Agile Project Management, MS Project, Call Center, Community Management, CRM, Online Gaming, Quality Assurance, MMORPG, Game Development, Social Games, Game Design, Project Management

CAP College Foundation, Inc.   2008 — 2013
Bachelor of Arts (BA), English Language and Literature, General

University of the Philippines   1999 — 2004
B.S., Special Education

Emily Torres Emily Torres United States Details
Emily Torres's Convergys Experience January 2009 - March 2009
Job Global Business Services Analyst, Tier II at The Kemtah Group, Inc.
Industry Information Technology and Services
The Kemtah Group, Inc.   November 2013 - Present
Wink's Gym   July 2013 - Present
Global Technology Solutions, LLC   July 2013 - Present
Sandia Resort & Casino  May 2013 - November 2013
Road Runner It & Business Solutions   December 2012 - March 2013
Convergys   January 2009 - March 2009
eTelecare Global Solutions  January 2008 - March 2008

Troubleshooting, Windows 7, Windows, Active Directory, Databases, Microsoft Office, Windows XP, Help Desk Support, Computer Hardware, System Administration, Web Design, Software Documentation, Windows Server, SQL, HTML, Business Analysis, Java, Program Management, Team Leadership, PowerPoint, SharePoint, Linux, VPN, Apple, Dreamweaver, Photoshop, Web Development, WordPress, CSS, Epic Systems, CA Service Catalog, LANDesk,

Brown Mackie College-Albuquerque   2011 — 2013
Associates, Information Technology

La Cueva High   2004 — 2006
G.E.D., General Education

Joline Dale Joline Dale Saint Augustine, Florida Details
Joline Dale's Convergys Experience April 2009 - August 2009
Job Medical Technologist at Empower Preventive Medicine
Industry Hospital & Health Care
Empower Preventive Medicine   September 2014 - Present
Self  September 2007 - Present
Dunkin   April 2013 - September 2014
Saturn of Clarksville   August 2009 - September 2009
Convergys   April 2009 - August 2009
Saturn of Clarksville   February 2008 - January 2009
US Army  January 2005 - September 2007
Motorola  March 2004 - December 2004

Proficient Typing Skills, Maintain composure..., Customer Service, Troubleshooting, Time Management, Data Entry

Daymar College-Owensboro   2011 — 2013
Associate of Science (AS), Medical Assisting Administration, 3.0

Daymar College Online   2009 — 2011
Associate of Science (AS), Accounting

Anthony Guess Anthony Guess Cincinnati, Ohio Details
Anthony Guess's Convergys Experience December 2007 - May 2009
Job Customer Service Professional
Industry Consumer Services
Cengage Learning  February 2011 - February 2013
Luxottica Retail North America  2013 - 2013
Brantly Security   October 2004 - March 2011
Convergys   December 2007 - May 2009

Excellent work ethic..., Fast learner who is..., Ability to stand for..., Superior customer..., Adept to working with..., Highly skilled at..., Excellent..., Trained in CPR and..., Experience in various..., Ability to work alone..., Solid history of...

Beckfield College-Florence
Associate's degree, Medical/Clinical Assistant

Chatfield College
Associates Degree, Liberal Arts

Anna Zimmerman Anna Zimmerman Saint Louis, Missouri Details
Anna Zimmerman's Convergys Experience September 2012 - September 2013
Job Esthetician
Industry Health, Wellness and Fitness
54th Street Grill & Bar  July 2014 - Present
Convergys   September 2012 - September 2013
Saint Ann Police Department   January 2013 - March 2013

Great Critical Thinking, Effective Communicator, Good Persuasion Skills, Negotiation, Judgment and Decision..., Service Orientation, 45 Words Per Minute, Great Problem Solver, Customer Service, Training, Microsoft Office, Social Networking, Customer Satisfaction, Telephone Skills, Troubleshooting, Outlook, Call Centers

National Academy of Beauty Arts-St Louis   2014 — 2014
Certified Esthetician, Master Aesthetician/Esthetician

Brown Mackie College-St Louis   2010 — 2013
Associate of Science (A.S.), Criminal Justice/Police Science

Ashley Colter Ashley Colter Charlotte, North Carolina Details
Ashley Colter's Convergys Experience April 2013 - September 2013
Job Medical Billing and Coding
Industry Hospital & Health Care
Gamble Chiropractic Clinic   March 2014 - Present
Convergys   April 2013 - September 2013
Cheddar's Casual Cafe!   November 2012 - June 2013
The Methodist Oaks   2010 - 2011
Applebee's  March 2009 - July 2009
Sallie Mae  May 2008 - August 2008

Customer Service, Microsoft Excel, Medical Billing, Medical Coding, HIPAA, CMS-1500, UB O4, National Career..., Banking, Cpr Certified, Phone Operator, Cash Handling Experience, 10 Key, Medicaid, Medicare/Medicaid..., EOB, Clearing Houses, Machine Operator, Home Care, Elder Care, ICD-9-CM, CPT, Medicare Part A, Medicare Part B, Medicare Part C, Medicare Part D, Sales, HCPCS, Health Education, Patient Education, Patient Safety, Infection Control, Wound Care, Healthcare Management, Healthcare Information

Kaplan College-Charlotte   2013 — 2013

Goodwill Training and Employment Center   2012 — 2012

New Life Theological Seminary   2011 — 2012
N/A, Urban Ministry

Everest Online University   2010 — 2011
Associate's degree, Medical Insurance Specialist/Medical Biller and coder

Jennifer Flachbart Jennifer Flachbart Cleveland/Akron, Ohio Area Details
Jennifer Flachbart's Convergys Experience January 2000 - June 2001
Job University Hospital Portage Medical Center
Industry Hospital & Health Care
Robinson Memorial Hospital  January 2010 - Present
University Hospital Portage Medical Center   January 2010 - Present
Convergys   January 2000 - June 2001

Primary Commerical..., Secondary Commerical ..., Medicaid Primary and..., Hospitals, Physician Coding, Healthcare Information..., Medical Terminology, HCPCS, Healthcare, HCFA, HIPAA, CPT, Customer Service, Healthcare Management, CMS-1500, Health Information..., Microsoft Office, Process Improvement, Microsoft Excel, Denials, EMR, EOB, Revenue Cycle, Medical Billing, Medicare

Bohecker Business College   2006 — 2009
Associate of Arts (AA), Applied Business in Health Care Management

Fortis College-Ravenna   2005 — 2009
Associate of Arts (AA), Applied Business in Administrative Assistant Medical


Tom Summerhays Tom Summerhays Greater Salt Lake City Area Details
Tom Summerhays's Convergys Experience June 1985 - February 1998
Job Contact Center Executive in Sales, Account Management, and Training
Industry Marketing and Advertising
CenturyLink Business  January 2014 - November 2014
MarketStar- Cisco, Google, Windstream Hosted Solutions   April 2011 - October 2013
Summerhays Custom Golf   January 1995 - June 2009   February 2006 - January 2009
Wirthlin Worldwide / Harris Interactive   April 1998 - November 2004
Convergys   June 1985 - February 1998

Customer Service, Business Strategy, Business Process..., Operations Management,, Forecasting, Product Development, Customer Satisfaction, Sales Management, Strategic Planning, New Business Development, Team Building, Account Management, Team Leadership, B2B, Change Management, Marketing Communications, Process Improvement, Marketing Strategy, Coaching, Cold Calling, Call Center, Online Marketing, Social Media Marketing, Inbound, Lead Generation, Direct Sales, Outbound, Telecommunications, Data Collection, Microsoft Office, Market Research, Solution Selling, Microsoft Excel, TQM, CRM, Negotiation, Research, Customer Relations, Budgeting, Problem Solving, Consultative Selling, Mentoring, Excel, Contract Negotiations, Cloud Computing IaaS, C-Level Relevance, Cisco CSE, Cisco Technologies, Sales

Broadview Entertainment Arts University   1985 — 1987

Amy Shaver Amy Shaver Pocatello, Idaho Details
Amy Shaver's Convergys Experience June 2001 - December 2007
Job Mortgage Underwriter at Advantage Plus Federal Credit Union
Industry Banking
Advantage Plus Federal Credit Union   December 2007 - Present
Convergys   June 2001 - December 2007

Branch Management, Branch Banking, Operations Management, Banking, Credit, Loans, Credit Analysis, Credit Risk, Retail Banking, Risk Management, Consumer Lending, Commercial Banking, Portfolio Management, Microsoft Excel, Time Management, Organization Skills

Idaho State University College of Business   2002 — 2007
Bachelor's degree, Finance, General

Renarda Phelps Renarda Phelps Greater Atlanta Area Details
Renarda Phelps's Convergys Experience November 2012 - Present
Job Trainer, Home Agent Training Support at Convergys
Industry Outsourcing/Offshoring
Convergys   November 2012 - Present
A Head above the Rest   June 2009 - July 2010
Cloud 10  March 2008 - June 2009
Teletech  June 2007 - February 2008
Aegis  August 2001 - February 2003

Work At Home, Training, Management, Leadership Development, Virtual Teams, Technical Support, Troubleshooting, Team Building, Cross Functional Team..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Service Delivery, Process Improvement, Agents, Telecommunications..., Challenge Driven, Customer Engagement, Business Process..., Microsoft Excel, PowerPoint, Microsoft Office, SharePoint, Collaborative Problem..., Office Management, BPO, Workforce Management, Sla, Contact Centers, Team Leadership, Networking, Windows, Time Management

Strayer University   2014 — 2016
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0

Centura College   2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General

Centura College   2004 — 2006
Associate of Science (A.S.), Business Administration and Management, General

Joy Nicole Carver Joy Nicole Carver Evansville, Indiana Area Details
Joy Nicole Carver's Convergys Experience April 2014 - October 2014
Job Virtual Customer Service Representative
Industry Consumer Services
Sykes Enterprises, Inc.   July 2015 - Present
Transcom  October 2014 - Present
Convergys   April 2014 - October 2014
Chuckle's   June 2013 - June 2014
Comfort Inn  July 2012 - June 2013

Front Office, Social Media, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel

Everest University-South Orlando   2013 — 2014
Associate of Science (AS), Business Administration and Management, General

Harrison College-Evansville   2011 — 2013
Associate of Science (AS), Business Administration and Management, General

Wellington Community High School   1998 — 2002

Rinky Karthik Rinky Karthik Greater Atlanta Area Details
Rinky Karthik's Convergys Experience May 2005 - February 2006
Job Success Factors Practice Director at WhitakerTaylor, Inc.
Industry Computer Software
Whitaker-Taylor, Inc.   July 2014 - Present
Whitaker-Taylor, Inc.   October 2011 - Present
Manhattan Associates  April 2007 - October 2011
HCL AXON (previously PremierHR International )   February 2006 - April 2007
Convergys   May 2005 - February 2006
Eli Lilly  2003 - 2005
Xavient Information Systems  2002 - 2003

Talent Management, LMS, Performance..., SAP HR, Performance Management, Time Management, ECM, Benefits, Employee Benefits, Business Process, HRIS, SAP R/3, Personnel Management, Human Resources, SAP, Enterprise Content..., SAP Implementation, Integration, Outsourcing, SAP ERP, ERP, Consulting

Ishan Institute of Management and Technology
MBA, Human Resources

Utkal University
Bachelors in Commerce, Business Management, HR and Information Technology

Anthony Beaver Anthony Beaver Wichita, Kansas Details
Anthony Beaver's Convergys Experience September 2011 - October 2011
Job Currently a student at ITT for NSA IT
Industry Retail
No current working   September 2010 - November 2012
Winston Brands, Inc.   October 2011 - December 2011
Convergys   September 2011 - October 2011

Adobe Creative Suite, Microsoft Office, Adobe Illustrator, 15+ years customer..., Illustrator, Graphic Design, PowerPoint, HTML, QuarkXPress, Dreamweaver, Facebook, Adobe Acrobat, Social Media Marketing, Photography, InDesign, Call Center, Layout, Call Centers, Social Networking, Logo Design, Advertising, Photoshop, Web Design, Social Media, Microsoft Excel, Microsoft Word, Customer Service, Editing, Mac, Sales

ITT Technical Institute-Wichita   2010 — 2012
Associate's degree, Design and Visual Communications, General

Southern Technical College   1992 — 1993
Associate's degree, Architectural Drafting and Architectural CAD/CADD

misti clark misti clark Tampa/St. Petersburg, Florida Area Details
misti clark's Convergys Experience August 2014 - December 2014
Job Government Administration Professional
Industry Government Administration
Convergys   August 2014 - December 2014
Hamilton County Government  2009 - 2012

Criminal Justice, Customer Service

ITT Technical Institute-Chattanooga   2011 — 2012
Associate's degree, Criminal Justice and Corrections

Bobby Cook Bobby Cook Greater Nashville Area Details
Bobby Cook's Convergys Experience March 2004 - October 2007
Job Funeral professional
Industry Individual & Family Services
Anderson & Garrett Funeral Home   February 2015 - Present
Service Corporation International  December 2013 - January 2015
CVS Health  November 2007 - December 2013
Convergys   March 2004 - October 2007
AT&T  July 1990 - December 2003

Supervisory Experience, Problem Solving, Customer Service, Microsoft Office, Scheduling, Resource Management, Organizational..., Communication Written, Oral Communications, Customer Relations, Planning, Project Planning, Leadership, Team Leadership, Customer Satisfaction, Management, Analysis, Process Improvement, Networking, Microsoft Excel, Vendor Management, Microsoft Word, Public Speaking, Marketing, Troubleshooting, PowerPoint, Time Management, Team Building

John A Gupton College   2012 — 2013
Associates of Arts, Mortuary Science and Embalming/Embalmer

Jerome Gonzales Jerome Gonzales San Francisco Bay Area Details
Jerome Gonzales's Convergys Experience April 2012 - December 2012
Job Sr. Account Executive at Aarki
Industry Marketing and Advertising
Aarki  March 2014 - Present
GMA Network, Inc.   March 2013 - July 2013
Convergys   April 2012 - December 2012

Online Advertising, Mobile Marketing, Lead Generation, Mobile Advertising, Digital Marketing, Affiliate Marketing, Email Marketing, Customer Acquisition, Strategic Partnerships, Advertising, Social Media, Digital Media, Social Media Marketing, Marketing Strategy, Online Marketing, Marketing Communications, Marketing, Management, Leadership, SEM, New Business Development

Bulacan State University   2010 — 2014
Bachelor's Degree, Mass Communication major in Broadcasting, 1.58

Vivian Ballantine Vivian Ballantine Baltimore, Maryland Area Details
Vivian Ballantine's Convergys Experience 2013 - 2014
Job Paralegal Student
Industry Legal Services
Harford County States Attorney Office   August 2015 - Present
Holiday Inn Express.  April 2012 - January 2014
Convergys   2013 - 2014
Domino's Pizza  April 2011 - March 2012

Legal Research, Legal Documents, Communication Skills, Time Management, Typing, Filing, People Skills, Microsoft Word, Cashiering, Multi-line Phone, Clerical Skills, Customer Service, Management, Outlook, Check-in, Checkout, Receptionist Duties, Registration, Hospitality, Food & Beverage, Hospitality Management, Restaurants, Customer Satisfaction, Front Office, Hotels, Hospitality Industry, Restaurant Management

Harford Community College   2014 — 2016
Associate's Degree, Legal Assistant/Paralegal, 3.91 GPA

Høgskolen i Lillehammer / Lillehammer University College (HiL)   1995 — 1997
Political Science and Government

SHANYN DAVIS SHANYN DAVIS Aurora, Colorado Details
SHANYN DAVIS's Convergys Experience March 2012 - February 2014
Job Retail Sales Management
Industry Retail
Homemaker  July 2011 - Present
The Pratt Realtors   July 2007 - Present
24-7 Intouch  March 2014 - January 2015
Convergys   March 2012 - February 2014
Zale  October 2003 - July 2012
Payless ShoeSource  March 2002 - August 2003

55+ Typing WPM, 10 Key, 350+, POS, Hiring, Data Entry, Time Management, Inventory, Inventory Management, Computer Hardware, Sales, Visual Merchandising, Customer Satisfaction, Cashiering, Customer Service, Hospitality, Hardware, 10 Key, Budgets, Call Centers, Inventory Control, Invoicing, Management, Microsoft Office, Outlook, Process Scheduler, Recruiting, Telecommunications, Telephone Skills, Team Leadership, Leadership, Retail, Training, Merchandising, Customer Experience, Microsoft Word, Retail Sales, Teamwork, Coaching, Communication, Budgeting, Team Building, Performance Management, Team Management, Public Speaking, Social Media, Project Management

Everest College-Aurora   2003 — 2004
Administrative Assistant

Community College of Aurora   2003 — 2004

Pickens Technical College   2002 — 2003
Electronics Technology, Electronics

Overland High School   1999 — 2003
High School Diploma, General Studies, 3.4

Iliya Hristov, MHR Iliya Hristov, MHR Orlando, Florida Area Details
Iliya Hristov, MHR's Convergys Experience January 2014 - Present
Industry Telecommunications
Convergys   January 2014 - Present

MS Office Suite, Outlook, Excel, Access, PowerPoint, SharePoint, Photoshop, Quality Assurance, Employee Relations, Training & Development, Performance Management, Microsoft Office, Problem Solving, PeopleSoft, Coaching, Customer Relations, Customer Service, Team Building, HTML, Organizational..., Troubleshooting, Mentoring, Employee Engagement, Employee Training, Training Delivery, Team Management, Training, Microsoft Excel, Leadership, Talent Management, Customer Satisfaction, Call Centers, Process Improvement, Team Leadership, Time Management, Onboarding, Strategy, Customer Experience, Vendor Management, Strategic Planning, Recruiting, Operations Management, Networking, Teamwork, Human Resources, Leadership Development, Change Management, Workforce Management, Talent Acquisition, BPO

Rollins College   2009 — 2011
Master's Degree, Master of Human Resources

Rollins College   2006 — 2008
Bachelor's Degree, International Affairs

Navarro College   2003 — 2005
Associate's Degree, Business Administration

Agraren Universitet   1998 — 2003
Agricultural Economics

Faith Foote Faith Foote Oklahoma City, Oklahoma Area Details
Faith Foote's Convergys Experience February 1998 - January 2004
Job Quality Supervisor at STARTEK
Industry Outsourcing/Offshoring
STARTEK  November 2013 - May 2015
Sprint  August 2010 - November 2013
Spa at 10 North   February 2007 - September 2011
Convergys   February 1998 - January 2004

Customer Service, Management, Leadership, Public Speaking, Team Building, Sales, Customer Satisfaction, Call Centers, Troubleshooting, Strategic Planning, Research, Microsoft Excel, Operations Management, Customer Retention, Teaching, Account Management, Process Improvement, Training

Central State Massage Academy   2007 — 2008
Massage Therapy

Metro Technology Centers   2005 — 2006

Westmoore High School   1991 — 1994
High school diploma

David M. Broadus David M. Broadus Cincinnati, Ohio Details
David M. Broadus's Convergys Experience September 2007 - April 2015
Job Workforce Management Analyst for Sun Chemical
Industry Logistics and Supply Chain
Sun Chemical  July 2015 - Present
AAA Allied Group  April 2015 - July 2015
Convergys   September 2007 - April 2015
Convergys   2007 - 2009
Future World Productions   1999 - 2006

Microsoft Excel, Microsoft Office, IEX Total View, CMS Avaya, Genesys, eStart, Citrix XenApp, IMDS, Healthcare, Workforce Management, Analysis, Scheduling, Team Leadership, Coaching, Employee Training, Professional Mentoring, Professional..., Vendor Relationship..., Music Production, Songwriting, Audio Engineering, Audio Editing, Vocal Coaching, Singer-songwriter, Acting, Modeling, Contact Center..., Contact Center..., Contact Centers, Call Centers, Leadership, Real Time Monitoring, Adherence

Brown Mackie College-Northern Kentucky   2005 — 2007
Associate's Degree, Business Administration and Management, General, 3.9 G.P.A

Maxx Traxx Recording and Publishing   1999 — 2001
Certificate Of Completion, Audio Engineering, 4.0 G.P.A

Christopher Thomas Tan Christopher Thomas Tan Armonk, New York Details
Christopher Thomas Tan's Convergys Experience January 2006 - September 2006
Job Learning Operation Specialist at IBM
Industry Human Resources
IBM  April 2015 - Present
IBM Malaysia   March 2012 - March 2015
IBM Global Business Process Services  March 2011 - February 2012
IBM Global Business Process Services  September 2009 - February 2011
IBM Global Business Process Services  October 2006 - October 2008
Convergys   January 2006 - September 2006
UCPB  March 2005 - December 2005

Accounting, Finance, Human Resources, Balance Sheet Review, Financial Analysis, Financial Reporting, Variance Analysis, Coaching, New Hire Training, Team Management, Event Planning, Event Management, Payroll Accounting, Forecasting, Budget Management, Interviews

Adventist University of the Philippines   2000 — 2004
BS Commerce, Management Accounting

Asian Montessori Center

Pampanga High School

Sto Nino De Novaliches
High School

Jannice Torres Jannice Torres Orlando, Florida Details
Jannice Torres's Convergys Experience August 2012 - January 2013
Job Office Manager & building permit clerk
Industry Construction
Bill's landscaping   January 2013 - Present
Exceptional Staffing, Inc.   January 2013 - May 2013
Convergys   August 2012 - January 2013
Tourico Holidays  July 2008 - March 2012
Ultimate Staffing  May 2008 - July 2008
Advance America  December 2007 - May 2008
LUSH FRESH HANDMADE COSMETICS  July 2005 - November 2007
Rainforest Cafe  April 2003 - April 2005
Walt Disney World  March 2000 - December 2002

Notary Public, Accounts Payable, Customer Service, Office Administration, Hospitality, Sales, Management, Human Resources, Microsoft Office, Front Office, QuickBooks, Bilingual-Spanish, Computer Literate, team-oriented attitude, strong attention to..., MS Office, Learning Quickly, Collections, Banking, Cash Register, Cash Management, Technical Support, Internet, Purchasing, Account Reconciliation, Managing Key Accounts, Hotels, Data Entry, CRM, Invoice Processing, Training, Accounting, Building Surveying

ICPR Junior College-Mayaguez   2005 — 2006
AS, Business Administration, 3.94

Inter American University of Puerto Rico- San German   1994 — 1996
Information Systems

Lola Rodriguez de Tio High School   1991 — 1994
General Studies

Nidhi Sharma, PMP, ITIL,CSM Nidhi Sharma, PMP, ITIL,CSM Chicago, Illinois Details
Nidhi Sharma, PMP, ITIL,CSM's Convergys Experience May 2002 - October 2003
Job Project Manager at Deloitte Touche Tohmatsu
Industry Information Technology and Services
Deloitte  November 2010 - Present
Northern Trust  May 2009 - April 2010
Cognizant Technology Solutions  May 2008 - April 2009
Aricent  August 2006 - November 2007
Nucleus Software  March 2006 - August 2006
Vanguard Info solution, India   October 2003 - March 2006
Convergys   May 2002 - October 2003

CMMI, ITIL, Agile, PMP, Process Improvement, Agile Methodologies, Business Analysis, Quality Assurance, IT Service Management, Testing, PMO, Project Management, User Acceptance Testing, SDLC, Software Project..., Change Management, CRM, Cross-functional Team..., Six Sigma, Risk Management

Apeejay School Of Management   2000 — 2002
PGDBM, Business Management

EMPI Business School, India (BBA & GSEM)   1997 — 2000
BBA & GSEM, Bachelor of business administration & Diploma in Graduate Studies in Entrepreneural Management

Tyrone Bazemore Tyrone Bazemore Wylie, Texas Details
Tyrone Bazemore's Convergys Experience March 2005 - August 2013
Job Senior Network Administrator at Service Experts
Industry Consumer Services
Service Experts  August 2013 - Present
Convergys   March 2005 - August 2013
EPIK Communications  February 2002 - February 2005
US Army  August 1989 - February 1996

Computer Network..., IP, Juniper, IVR, Information Technology, Computer Maintenance, Software Installation, Active Directory..., Fiber Optic Cable, Fiber Optic Networks, Network Administration, Ghost Imaging, Microsoft Office..., Tomcat 5, MPLS, IT Operations, SNMP, Remote Access, Remote Data Capture, Remote Device Management, RF Test, Hardware Installation, Printer Fleet Management, Switches, Cisco Routers, Fortinet

The University of Texas at Dallas   2012 — 2016
Persuing BS Telecomunications Engineering, System, Networking, and LAN/WAN Management/Manager

Dallas Nursing Institute   2010 — 2012
Licensed Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants, A

University of South Carolina-Columbia   1991 — 1993
Associate of Science (A.S.), Electical Engineering

Murilene Smith Murilene Smith Detroit, Michigan Details
Murilene Smith's Convergys Experience September 2011 - August 2012
Job Audit review specialist
Industry Consumer Services
Digital Underwriter   April 2013 - Present
Convergys   September 2011 - August 2012
Aditya Birla Minacs  November 2009 - July 2010
Ascent Home Loans  October 2008 - April 2009

Call Centers, Mortgage Lending, Loans, Microsoft Excel, Customer Service, FHA

Detroit Business Institute-Southfield   1987 — 1988
certificate, information processing, 3.0

Yolanda Zuniga Yolanda Zuniga Brownsville, Texas Details
Yolanda Zuniga's Convergys Experience October 2012 - February 2014
Job Student at Kaplan CollegeBrownsville
Industry Consumer Services
Convergys   October 2012 - February 2014
Khit Chiropractic   June 2011 - April 2012

Customer Service, Medical Assisting, Chiropractic Assisting, Phlebotomy, Telephone Skills, Healthcare, Phone Etiquette, Data Entry, Medical Terminology, Call Centers, Outlook, Customer Satisfaction, Time Management

Kaplan College-Brownsville   2014 — 2015
Diploma, Medical Office Assistant/Specialist

South Texas Vocational Technical Institute-Brownsville   2010 — 2011
Diploma, Medical/Clinical Assistant

Alonso Bello Alonso Bello Brownsville, Texas Details
Alonso Bello's Convergys Experience May 2004 - July 2006
Job IT Technician I at Dish Network
Industry Computer Networking
Dish Network  May 2013 - Present
Brownsville Public Utilities Board (PUB)   December 2012 - April 2013
T-Mobile  April 2008 - June 2012
Convergys   May 2004 - July 2006

Computer Hardware, Computer Security, Network Administration, Microsoft Office, Windows, Windows Server, Linux System..., Remote User Support, Telecommunications, Supervisory Skills, Customer Satisfaction, Customer Retention, Sales, Troubleshooting, Networking, Active Directory, VPN, TCP/IP, Software Installation, CRM, Leadership

Kaplan College-Brownsville   2012 — 2013
Computer Support Technician, Computer/Information Technology Administration and Management

Homer Hanna High School   1999 — 2003
High School Diploma

Kizzy Lewis Kizzy Lewis Tylertown, Mississippi Details
Kizzy Lewis's Convergys Experience January 2009 - January 2010
Job Student at Antonelli CollegeHattiesburg
L&L Hospice   January 2010 - January 2013
Convergys   January 2009 - January 2010

Antonelli College-Hattiesburg   2012 — 2014

Antonelli College
Associates Degree of Applied Science, Health Information Technology; Medical Coding Specialist

Angel Callahan Angel Callahan Phoenix, Arizona Details
Angel Callahan's Convergys Experience 2013 - 2014
Job Student at Brown Mackie CollegePhoenix
Industry Legal Services
Enterprise Rent-A-Car  May 2014 - Present
Convergys   2013 - 2014
Alpine Access  2012 - 2013

Customer Service, Dog Training

Brown Mackie College-Phoenix   2014 — 2016
Criminal Justice and Corrections

Carlos Varnell Carlos Varnell Chattanooga, Tennessee Details
Carlos Varnell's Convergys Experience July 2010 - August 2011
Job CAD Design Engineer at Motion View Software
Industry Medical Devices
PlayCore  February 2015 - Present
Motion View Software   June 2014 - December 2014
Mountain View Nissan   May 2014 - June 2014
Soule Co of TN   August 2012 - May 2013
Foamworks   November 2011 - August 2012
Convergys   July 2010 - August 2011
Transcard  February 2008 - October 2009
Cigna Healthcare  December 2003 - April 2008

Call Centers, Customer Service, Troubleshooting, AutoCAD, SolidWorks, Mechanical Product..., Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Technical Support, Inbound Marketing, Team Management, Customer Support, Call Center Development, Customer Retention, Avaya, Windows XP, Windows 7, Critical Thinking

ITT Technical Institute-Chattanooga   2013 — 2015
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician

Mignon M Moore Mignon M Moore Tucson, Arizona Details
Mignon M Moore's Convergys Experience July 2012 - October 2012
Job Patient care technician
Industry Hospital & Health Care
ComForcare Home Care  April 2015 - Present
Concentric Healthcare Staffing  January 2015 - May 2015
C3i  2013 - 2013
Convergys   July 2012 - October 2012
Citi  August 2007 - August 2008
Pima Animal Care Center  July 2006 - July 2007

Customer Service, HIPAA, Healthcare, Data Entry, Cpr Certified, Telephone Skills, Filing, Hospitals, Software Documentation, Microsoft Word, Outlook, Microsoft Office, Medical Terminology, Medical Billing, Medical Records, EMR, Appointment Scheduling, Medical Coding, Medicine, Strategic Planning, Typing, Healthcare Management

Pima Medical Institute-Tucson   2011 — 2013
Medical assistant, Medical/Clinical Assistant

Apollo College   2004 — 2005
Veterinary assistant, Veterinary/Animal Health Technology/Technician and Veterinary Assistant

Brookline College-Tucson
Patient care technician, Patient care technician

Avneesh Pandey Avneesh Pandey Hicksville, New York Details
Avneesh Pandey's Convergys Experience July 2008 - August 2009
Job Senior Java Developer at NIIT Technologies Limited USA
Industry Information Technology and Services
NIIT Technologies Limited - USA   March 2010 - Present
Adecco Group  2011 - 2014
Convergys   July 2008 - August 2009

JSP, Spring, Java, Hibernate, JavaScript, JUnit, jQuery, JDBC, HTML, JSF, EJB, WebLogic, apache poi, angular js, MongoDB, J-RULE, Liferay

Gurukula Kangri Vishwavidyalaya   2005 — 2008
Bachelor's degree in technology, Computer Science

Lucknow Pubic College   2001 — 2003
High School

Requisha Harrell Requisha Harrell San Antonio, Texas Area Details
Requisha Harrell's Convergys Experience February 2001 - April 2005
Industry Hospital & Health Care
Presbyterian /St. Luke's Medical Center   December 2012 - 2014
Queens Care In Home Inc.   2003 - August 2013
Northeast Academy Charter School  September 2008 - June 2010
Convergys   February 2001 - April 2005
Rose Medical Midwifery   August 2004 - October 2004
Iskander GYN Office   June 2004 - July 2004

Coaching, Community Outreach, Customer Service, Data Entry, Event Planning, Fundraising, Healthcare, Hospitals, Leadership, Leadership Development, Healthcare Management, Microsoft Office, New Business Development, Nonprofits, Program Development, Public Speaking, Recruiting, Strategic Planning, Teaching, Team Building, Time Management, Training

Metropolitan State University of Denver   2006 — 2013

Everest College-Aurora   2003 — 2004
Medical assistant

New Beginnings
Licensed CNA

Peter Preuss Peter Preuss San Francisco Bay Area Details
Peter Preuss's Convergys Experience May 2003 - November 2007
Job IT Consultant
Industry Information Technology and Services
Preuss Labs LLC   March 2013 - Present
UnitedLayer  November 2007 - February 2013
Convergys   May 2003 - November 2007
DigitalThink  February 2001 - May 2003
Sirius Solutions  September 1994 - August 1999
IKOSS Zurich, Switzerland   May 1986 - August 1990

Cloud Computing, SaaS, Data Center, Linux, Unix, Perl, DNS, Network Architecture, Software Development, Disaster Recovery, High Availability, Virtualization, Agile Methodologies, Server Architecture, Cisco Technologies, PHP, Enterprise Architecture, Enterprise Software, Architecture, Scalability, Java, Software Engineering, Servers, Databases, Integration, Storage, Web Development, Security, Network Administration, Solaris, Windows Server, TCP/IP, Hardware, Oracle, MySQL, ZFS, System Architecture, Apache, Network Security, VMware, Distributed Systems, Bash, Networking, System Administration, Cisco IOS, Java Enterprise Edition, SAN, Architectures, System Deployment, VPN

San Francisco State University   1990 — 1994
MS, Computer Science

Fachhochschule Kiel   1980 — 1984
BS, Electrical Engineering and Communications

Danyetta Davis Danyetta Davis Charlotte, North Carolina Details
Danyetta Davis's Convergys Experience August 2012 - Present
Job Account Advisor at Convergys
Industry Outsourcing/Offshoring
Convergys   August 2012 - Present
Convergys   May 2010 - December 2011
Aac Regional Office   January 2009 - May 2010

Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Credit, Problem Solving, Call Center, Call Center..., Quality Assurance, Data Quality, Leadership, Recruiting, Receptionist Duties, Telephone Reception, Third Party Billing, Billing Systems, Ten Key, Typing, Office Management

Gaston College   2012 — 2015
Associate of Arts and Sciences (AAS), Office Management and Supervision

Brookstone College-Charlotte   2009 — 2010
Diploma, Office Admin

Jazmine B (Jazmine Hankin) Monegan Jazmine B (Jazmine Hankin) Monegan Mesa, Arizona Details
Jazmine B (Jazmine Hankin) Monegan's Convergys Experience May 2011 - July 2012
Job Actress. Model. Artist.
Industry Entertainment
American Cancer Society  September 2013 - Present
Marketing & Events   July 2013 - September 2013
MedImpact Healthcare Systems, Inc.   September 2012 - July 2013
Convergys   May 2011 - July 2012
Adecco Group  November 2008 - October 2010

Acting, Modeling, Social Media Marketing, Customer Service, Social Media, Advertising, Social Networking, Office Administration, Human Resource..., Online Advertising, Public Relations, Strategic Planning, Account Management, Email Marketing, New Business Development, Event Planning, Event Management, Online Marketing, Direct Marketing, Creative Direction, Sales Management, Digital Strategy, Web Design, Business Strategy, Business Development, Brand Development

Phoenix Film Institute   2014 — 2014
Film Acting Experience, Acting

Empire Beauty School-Avondale   2009 — 2010
Cosmetology License, Cosmetology/Cosmetologist, General, 90% GPA

Washington High School   2005 — 2006
Diploma, General Studies

Arizona Agriculture & Equine College Preparatory   2003 — 2004
H.S. Diploma, General Studies

Benoit Tellier Benoit Tellier Amherst, Massachusetts Details
Benoit Tellier's Convergys Experience 2004 - 2009
Job IT Helpdesk Analyst at MassMutual Financial Group
Industry Information Technology and Services
MassMutual Financial Group  May 2014 - Present
Big Ben consulting   January 1984 - Present
American Career Institute  March 2012 - January 2013
Convergys   2004 - 2009
Air Canada Technical Services  1996 - 2000
Supercom Canada Ltd  1994 - 1995

Troubleshooting, Software Installation, XP, Operating Systems, Active Directory, Windows, Windows 7, Computer Hardware, Networking, TCP/IP, Computer Repair, Firewalls, System Administration, DHCP, Microsoft Office, Windows Server, Wireless Networking, Customer Service, Laptops, Technical Support, Software Documentation, Testing, VPN, Network Administration, Servers, Training, Help Desk Support, Microsoft Exchange, VMware, Routers, Windows XP, OS X, Linux, Switches

American Career Institute-Springfield   2011 — 2012
Certification, PC networking and security

Ann Marie Pedraza Ann Marie Pedraza Olmito, Texas Details
Ann Marie Pedraza's Convergys Experience December 2001 - January 2014
Job Administrative Assistant at Olmito Water Supply Corporation
Industry Utilities
Olmito Water Supply Corp.   April 2015 - Present
St Anthony Family Clinic   February 2015 - April 2015
Convergys   December 2001 - January 2014
Sears, Roebuck and Co.   September 1998 - November 2001

Customer Service, Customer Satisfaction, Data Entry, Customer Experience, Call Centers, Training, Telephone Skills, Leadership, Management, Microsoft Excel, Negotiation, Sales, Strategic Planning, Microsoft Office, Contact Centers, Technical Support, Sales Management, Troubleshooting, Avaya, PowerPoint, Microsoft Word, Invoicing, Outlook

Kaplan College-Brownsville   2014 — 2015
Diploma in Medical Office Specialist, Medical Office Specialist, 4.0

University of Texas at Brownsville/Continuing Education   2002 — 2002
Certificate of Training, Medical Billing and Coding

University of Texas at Brownsville   1988 — 2002
Associate of Arts, Business Administration

The University of Texas-Pan American   1987 — 1987
N/A, Business Administration and Management, General

Los Fresnos High School   1983 — 1987
High School Diploma

Madhulika Jain Madhulika Jain Plano, Texas Details
Madhulika Jain's Convergys Experience July 2007 - March 2009
Job Business Analyst / QA
Industry Computer Software
CSC  April 2010 - June 2012
Convergys   July 2007 - March 2009

Business Analysis, Outsourcing, BPO, Team Management, Service Delivery, Performance Management, SQL, Requirements Analysis, Customer Experience, CRM, Project Management, Management, ATG Commerce, ATG CSC, ATG, ATG Search, ATG Dynamo, QTP, Testing, System Testing, Manual Testing, Regression Testing, Usability Testing, Performance Testing, Unit Testing, Agile Testing, Test Automation, Test Cases, Oracle, Quality Center, Databases, Web Applications, Microsoft SQL Server, Bugzilla, Defect Tracking, Functional Testing, Bug Tracking, Black Box Testing, COBOL, Automation, JCL, SDLC, Agile Methodologies, Software Quality..., Test Planning, Requirements Gathering, User Acceptance Testing, Test Management, Software Project..., Agile Project Management

Chitkara Institute of Engg and Technology   2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering

Chitkara University   2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering

Caitlyn Coaker Caitlyn Coaker Greater St. Louis Area Details
Caitlyn Coaker's Convergys Experience August 2011 - March 2012
Job Stylist
Industry Cosmetics
Convergys   August 2011 - March 2012
XpresSpa  December 2009 - June 2011
Aloha Salons   June 2008 - May 2010

Windows 7, Microsoft Word, Microsoft Office, Cosmetology, Hair Cutting, Hair Care, Beauty Industry, Hair Extensions, Styling, Skin Care, Makeup Artistry, Cosmetics, Waxing, Bridal Showers, Salons, Nail Care, Gel Nails, Manicures, Pedicures, Therapeutic Massage, Massage Cupping, Pregnancy Massage, Chair Massage, Holistic Massage, Remedial Massage, Infant Massage, Thai Massage, Medical History, Customer Service

Everest College-Earth City   2008 — 2009
Associate's degree, Massage Therapy/Therapeutic Massage, 4.0

Regency Beauty Institute-St Peters   2007 — 2008
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor, 4.0

Rajaram Radhakrishnan Rajaram Radhakrishnan Dallas/Fort Worth Area Details
Rajaram Radhakrishnan's Convergys Experience December 2003 - April 2005
Job Manager at Tech Mahindra
Industry Computer Software
Tech Mahindra  January 2010 - Present
Tech Mahindra  July 2005 - December 2009
Convergys   December 2003 - April 2005
Convergys France   July 2003 - December 2003

Telecommunications, Unix, Telecommunications..., BSS, Solution Architecture, Requirements Analysis, Oracle, Pre-sales, Open Source Software, Software Project..., SDLC, PL/SQL, Testing, Quality Center, Unix Shell Scripting, Integration, Test Management, GSM, Billing Systems, QTP

Institut supérieur d'Electronique de Paris   2001 — 2003

Shanmugha Arts, Science, Technology and Research Academy   1997 — 2001

Samantha Bordages Samantha Bordages Biloxi, Mississippi Area Details
Samantha Bordages's Convergys Experience April 2006 - October 2007
Job Teleccommunications at Convergys
Industry Marketing and Advertising
Convergys   April 2006 - October 2007

Call Centers, BPO, Team Management, Customer Service, Vendor Management, CRM, Outsourcing, Customer Satisfaction, Management, Workforce Management, Service Delivery, Microsoft Office, Customer Retention, Performance Management, Customer Experience

Ashford University   2014 — 2018
Bachelor's Degree, Business Administration and Management, General

Pearl River Community College   1995 — 1996
General Office Occupations and Clerical Services

Antonelli College-Hattiesburg
Accounting and Finance

Cary Youmans Cary Youmans Logan, Utah Details
Cary Youmans's Convergys Experience January 2011 - December 2012
Job Staff Asst. III Caine College of the Arts
Industry Telecommunications
Utah State University  January 2013 - Present
Convergys   January 2011 - December 2012
MCC Family in Christ   2006 - 2008

Music, Choral, Vocal, Singing, Vocals, Church Music, Choral Conducting, Leadership

Seattle Pacific University   1987 — 1992
Master's Degree, Church Music

Barclay College   1979 — 1983
Bachelor of Science (BS), Religion/Religious Studies

Borah High School   1976 — 1979

Ashley Neely Ashley Neely Houston, Texas Area Details
Ashley Neely's Convergys Experience September 2012 - January 2013
Job Surgical Coordinator/ Medical Assistant
Industry Medical Practice
GHPMA  August 2013 - Present
HCA  May 2013 - August 2013
Convergys   September 2012 - January 2013
Terminix  April 2009 - August 2011

Customer Satisfaction, Call Centers, Customer Retention, Customer Service, Data Entry, Sales, Outlook, 10 Key, Telephone Skills, Customer Experience, Inventory Management, Team Building, Microsoft Office, Fax, Phone Etiquette, Troubleshooting, Microsoft Word, Microsoft Excel, Workforce Management, Process Scheduler

Coastal Carolina Community College   2011 — 2012

Rose State College   2010 — 2011
Nursing, Nursing Science

Academy of Health Care Professions   2004 — 2005
LMRT certificate, Medical Radiologic Technology/Science - Radiation Therapist

Royce Kratchman Royce Kratchman Kansas City, Missouri Area Details
Royce Kratchman's Convergys Experience September 2014 - February 2015
Job Outside Sales Representative at ADT Small Business Security
Industry Hospital & Health Care
ADT Small Business Security   April 2015 - Present
Convergys   September 2014 - February 2015
Selectquote Senior Insurance Services  June 2013 - August 2013
SleepOne Mattress SuperStore   July 2011 - December 2012
HCA  February 2011 - April 2011
Dillard's  March 2007 - May 2009
Fuhr's Interiors   October 2003 - May 2006
Dillard's  June 1999 - May 2002
Levitz Furniture  December 1989 - May 1999

Insurance, Medical Coding, Sales, Hospitals, Health Insurance, Process Scheduler, Medicare, Account Management, Healthcare, Customer Service, Leadership, Sales Management, Training, Marketing, Strategic Planning, Team Building, New Business Development

Anthem College-Kansas City   2009 — 2010
Diploma, Medical Billing & Coding

High-Tech Institute   2009 — 2010
diploma, Medical Billing & Coding

Saumya Shah Saumya Shah Greater Seattle Area Details
Saumya Shah's Convergys Experience February 2004 - November 2004
Job Customer Care Officer at Convergys
Industry Consumer Services
Convergys   February 2004 - November 2004
Aptech  May 2003 - February 2004

Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Leadership, Public Speaking, Marketing

Hindu College   2004 — 2005
Master of Arts (M.A.), English Literature

Hindu College   1997 — 2001
Bachelor of Arts (B.A.), Tourism and Travel Services Management

Tonika Tarrence Tonika Tarrence Cleveland/Akron, Ohio Area Details
Tonika Tarrence's Convergys Experience July 2009 - December 2010
Job Customer Service and Sales Representative
Industry Outsourcing/Offshoring
Apple  May 2014 - Present
ACD Direct Inc   November 2010 - Present
Hunter Hollis  August 2013 - April 2014
Kelly Services at American Greetings   October 2012 - December 2012
Time Warner Cable  October 2011 - October 2012
National Enterprise Systems  August 2011 - October 2011
Convergys   July 2009 - December 2010
TeleTech  August 2009 - November 2010
The Revenue Group   June 2006 - January 2007
The Home Depot  March 2005 - June 2006

BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, IEX, Performance Management, Avaya, Team Management, Vendor Management, Call Center Development, Process Improvement, COPC, Operations Management, Technical Support, Call Centers

ITT Technical Institute-Warrensville Heights   2009 — 2010

Tuskegee University   1991 — 1992
English Language and Literature, General

Cleveland Heights High School   1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Atsuko Mason Atsuko Mason Jacksonville, Florida Details
Atsuko Mason's Convergys Experience August 2003 - February 2013
Job Sr. Business Systems Analyst
Industry Information Technology and Services
Allstate  March 2013 - Present
Convergys   August 2003 - February 2013
Mazda Motor Japan   February 1999 - November 2002
Convergys   February 1997 - October 1998
Mazda Motor Japan   April 1990 - April 1995

Mainframe, Analysis, Requirements Gathering, Business Requirements, Functional Requirements, COBOL, TSO, DB2, SQL, JCL, Microsoft Word, Microsoft Excel, Visio, Project 2000, PCI DSS, Business Process, Quality Assurance, Project Management, Systems Analysis, Functional..., Test Cases, Call Centers, User Acceptance Testing, Software Project..., Microsoft SQL Server, Databases, Testing, Integration, Test Planning, Information Technology

Hiroshima Jogakuin University

Kenneth Amaya Kenneth Amaya Wichita, Kansas Area Details
Kenneth Amaya's Convergys Experience October 2009 - March 2011
Job customer service at Tiger Financial Services Ltd
Industry Information Technology and Services
Tiger Financial Services Ltd  November 2013 - Present
Custom car audio   August 2012 - August 2013
Convergys   October 2009 - March 2011
A&A Salvage   February 2008 - November 2009

Call Center, Customer Satisfaction, Customer Service, Inbound Marketing, Technical Support, Customer Experience, Microsoft Office, Troubleshooting, Sales, Team Management, Microsoft Excel, Insurance, Telecommunications

ITT Technical Institute-Wichita   2008 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications

Cedar Valley College   2006 — 2008
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services

Aivlys Perry Aivlys Perry Tucson, Arizona Area Details
Aivlys Perry's Convergys Experience February 2014 - Present
Job customer servivce rep
Industry Medical Practice
Convergys   February 2014 - Present

Microsoft Excel, Accounting, Microsoft Word, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Project Management, Research, Call Centers, Customer Service, Cashiering

Carrington College-Tucson   2015 — 2016
Certificate, Medical billing and coding

Alta Vista High school   2011 — 2013

Robert Gillum Robert Gillum Little Rock, Arkansas Details
Robert Gillum's Convergys Experience May 2002 - June 2003
Job Desktop Support Specialist at Arkansas Children's Hospital
Industry Hospital & Health Care
Arkansas Children's Hospital  May 2014 - Present
UA HealthCare   2007 - May 2014
University Medical Center  June 2007 - 2014
Misys Healthcare Systems  June 2003 - June 2007
Convergys   May 2002 - June 2003

Healthcare, Healthcare Information..., Troubleshooting, EMR, Hospitals, System Administration, Software Documentation, HIPAA, Epic Systems, Access, Visio, Process Improvement, Project Management, EHR, Software Implementation, SharePoint, Team Building, Inpatient, Windows Server, Healthcare Management, Citrix, Desktop Computers

University of Phoenix   2013 — 2015
Bachelor of Science (BS), Information System Security

Interface College-Spokane   2001 — 2002
Desktop Repair and Networking, Computer and Information Sciences and Support Services

Lyndal Christian Lyndal Christian Eugene, Oregon Area Details
Lyndal Christian's Convergys Experience July 1997 - April 2003
Job Light Truck Driver/Donation Attendant at Goodwill Industries of the Columbia Willamette
Industry Retail
Goodwill Industries of the Columbia Willamette  May 2003 - Present
Convergys   July 1997 - April 2003
Oklahoma Department of Public Safety  November 1980 - March 1987
Bixby Police Department   May 1975 - November 1980

Telecommunications, Customer Service, Communication, Police, Criminal Investigations, Firearms, Investigation, Law Enforcement

American Broadcasting School-Oklahoma City   1986 — 1987
Certificate, Radio Broadcasting, 90

Bixby High   1969 — 1973

Louella Mabao Louella Mabao Edmonton, Canada Area Details
Louella Mabao's Convergys Experience October 2004 - July 2006
Job Credit Administrator at Wolseley Industrial
Industry Oil & Energy
Wolseley  August 2010 - Present
The Focus Corporation  May 2008 - June 2010
PTI Group Inc  April 2006 - April 2008
Convergys   October 2004 - July 2006

Payroll, Customer Service, Microsoft Excel, Credit, Microsoft Word, Management, Accounts Receivable, Account Reconciliation, Software Documentation, Banking, Accounting

Xavier University (PH)   1990 — 1994
Bachelor of Commerce (BCom)

Liceo de Cagayan University

Imran Arshed Imran Arshed Toronto, Canada Area Details
Imran Arshed's Convergys Experience November 2006 - February 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Jugnoo Inc.  August 2011 - Present
Convergys   November 2006 - February 2010

LAN-WAN, Network Administration, Firewalls, Windows Server, Computer Network..., Red Hat Linux, Dell PowerEdge Servers, Virtualization, VMware, NAS

CDI College   2010 — 2010
Network Administrator, IT

Dixie Bloor Neighbourhood Center   2005 — 2006
Enhanced Language Training, English Language and Literature/Letters

Belaruski Dzjaržauny Tehnalagièny Universitet   1995 — 2000
MSC, Computer Science

Flora Caples Flora Caples Jacksonville, Florida Area Details
Flora Caples's Convergys Experience November 1999 - March 2005
Industry Design
Convergys   November 1999 - March 2005
Blue Cross Blue Shield of Jacksonville, FL   August 1997 - November 1999

Customer Relations, Customer Service, Computer Literate, Used technology to help..., Telephone Support

Computor Dynamics Institute of Virginia Beach, VA   1994 — 1996

George Stone Career Center   1992 — 1992
Criminal Justice/Corrections

Donald Havas Donald Havas Irvine, California Details
Donald Havas's Convergys Experience November 2003 - December 2005
Job Software Development Manager at Amazon
Industry Internet
Amazon  October 2013 - Present
Ubisoft  January 2008 - September 2013
Kadeos (PPR)   December 2005 - January 2008
Convergys   November 2003 - December 2005
Convergys   October 2002 - November 2003
Audientia   November 2000 - October 2002
IBM Global Services  January 1999 - November 2000

Agile, Software Development, Team Management, Waterfall, OOP, Project Coordination, C#, J2EE Application..., Enterprise Architecture, Internet, Innovation Management, JIRA, MS Project, SharePoint, Balsamiq, Microsoft Technologies, Distributed Systems, Limelight, Web Services, Web Application Security, Digital Asset Management, HTML 5, Mobile Applications, Extranet, Data Visualization, Responsive Web Design, Wordpress, Scrum, Gaming Industry, Agile Methodologies, .NET, XML

ENSIIE - École Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise   1996 — 1999
Master’s Degree in Engineering, Information and Communication Technologies Sciences

Dane Martin Dane Martin Tampa/St. Petersburg, Florida Area Details
Dane Martin's Convergys Experience June 2007 - Present
Job Team Leader at Convergys
Industry Information Technology and Services
Convergys   June 2007 - Present

Escalation, Call Center, BPO, CCNA, CompTIA Network+..., CompTIA A+ Certification, Project+, Team Management, Service Delivery, Workforce Management, Technical Support, Customer Experience, Customer Satisfaction, Call Center Development, Troubleshooting, Help Desk Support, Computer Hardware, XP, Dell Computers, Incident Management, Windows 7, Customer Support, Avaya, Service Desk, Issue Resolution, Call Centers, Laptops, A+ Certified, Contact Centers, Networking, Service Level Agreements, Operating Systems, Hardware, Contact Center..., Sla, Servers, Service Level Management, Service Desk Management

Western Governors University   2012 — 2015
Business - IT Management

FastTrain of Tampa   2006 — 2007
Management Information Systems, General

Kacey Cluff Kacey Cluff Orem, Utah Details
Kacey Cluff's Convergys Experience August 2005 - August 2007
Job Student at Aveda InstituteProvo
Industry Cosmetics
Walmart  August 2008 - Present
Convergys   August 2005 - August 2007

Aveda Institute-Provo   2011 — 2012
cosmotologist, cosmotology

Yuba College   1999 — 2004
Associates of Science, General Education

Solimar Figueroa Solimar Figueroa Winter Springs, Florida Details
Solimar Figueroa's Convergys Experience February 2013 - Present
Job Student at Lincoln Technical InstituteFern Park
Industry Hospital & Health Care
Convergys   February 2013 - Present

Microsoft Word, Research, Teamwork, Social Media, English, Windows, Data Entry, Public Relations, Social Networking, Critical Thinking, Customer Service, Microsoft Office

Lincoln Technical Institute-Fern Park   2011 — 2012

Nadia McNeish Nadia McNeish Calgary, Canada Area Details
Nadia McNeish's Convergys Experience February 2005 - August 2005
Job Information Systems Professional
Industry Information Technology and Services
Concordia University of Edmonton  September 2013 - April 2015
Heritage Chrysler   October 2011 - February 2012
Canada Post / Postes Canada  November 2005 - September 2011
Convergys   February 2005 - August 2005

Audit Command Language, Internal Controls, IT Audit, Business Process..., COBIT 5, Integration, ITIL, Risk Assessment, Public Speaking, Moodle, TCP/IP, Enterprise Risk..., Linux, Research, Strategic Planning, Windows, Operating Systems, Project Planning, Investment Strategies, Microsoft Office, Internal Audit, Financial Reporting, Policy, Security, Team Leadership, COBIT, Networking

Concordia University of Edmonton   2012 — 2015
Master’s Degree, Information Systems Assurance Management

Canadian University College   2011 — 2013
Bachelor of Business Administration (BBA), Accounting

CDI College of Business, Technology and Healthcare   2003 — 2004
Diploma, Networking and Internet Security, Honors

Shantay Goldston Shantay Goldston Charlotte, North Carolina Details
Shantay Goldston's Convergys Experience February 2004 - June 2007
Job Trainer at iQor
Industry Outsourcing/Offshoring
iQor  August 2010 - Present
Panera Bread  September 2007 - June 2010
Convergys   February 2004 - June 2007

Word, PowerPoint, Access, Excel, Healthcare, Typing, 10 Key, Customer Service, Supervisory Skills, Call Center, Training & Development, Hospitality, Personal Development, People Skills, Soft Skills, Interviewing, Quality Assurance, Cash Handling, Punctual, Independent, Self Starter, Quickbooks, Fast Learner, Leadership Development

Kaplan College-Charlotte   2010 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management

alisha galloway alisha galloway Salt Lake City, Utah Details
alisha galloway's Convergys Experience March 2002 - January 2004
Job Designer
Industry Graphic Design
Convergys   March 2002 - January 2004
Cookies by Design  March 2002 - November 2003
Einstein Noah Restaurant Group, Inc.   February 2000 - July 2003

Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, C++, Research, C, Java, HTML, Social Media, Adobe Creative Suite, Management, Auditing, Retail, Vendor, Bakery, Telecommunications, Medicare Part D, Team Leadership, Graphic Arts, Web Design, Mac OS X, PC, Photoshop, Flash Professional, Origami, Airbrush, creative suite 6, Muse, Iconography, Visual Identity Design

Eagle Gate College-Salt Lake City   2011 — 2012
Associates of Science, Graphic Design

yelena shukhman yelena shukhman Layton, Utah Details
yelena shukhman's Convergys Experience 1995 - 2010
Industry Outsourcing/Offshoring
Convergys   1995 - 2010

Team-oriented, Problem Analysis, Problem Solving

Dzjaržauny Belorussko-Rossijskij Universitet   1971 — 1975
Bachelor of Science (BS), Mathematics and Computer Science

Merton Duncan Merton Duncan El Paso, Texas Details
Merton Duncan's Convergys Experience June 2005 - April 2006
Job Remote Service Tech at
Experience  August 2013 - Present
ACS  May 2011 - September 2011
Securitas Security Services USA, Inc.   April 2006 - March 2011
Convergys   June 2005 - April 2006

CompTIA A+ Certification, CompTIA Network+..., Computer Repair, Computer Maintenance, Windows Vista, Call Centers, Computer Hardware, Windows XP Pro, Windows 7, Computer Security, XP, Software Installation

Computer Career Center a division of Vista College   2012 — 2013
Associate's degree, Network and System Administration/Administrator, 4.0

Brent Farmer Brent Farmer Whiteside, Tennessee Details
Brent Farmer's Convergys Experience February 2012 - Present
Job Agent at Convergys
Industry Outsourcing/Offshoring
Convergys   February 2012 - Present
PM Alarms   October 2005 - January 2011
Taco Bell  October 2004 - October 2005

Customer Service, Customer Satisfaction, Call Center, Operations Management, Inventory Management, Data Entry, Microsoft Office, Process Scheduler, Microsoft Excel, Time Management, Microsoft Word, Management, Cashiering, Training, Outlook

Chattanooga College Medical Dental and Technical Careers   2011 — 2013

Jeffrey Croker Jeffrey Croker Charlotte, North Carolina Details
Jeffrey Croker's Convergys Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Convergys   2011 - 2012
Churchill Commons   March 2010 - August 2010
US Security Associates  April 2008 - August 2008
R & L Carriers  September 2007 - February 2008
Jillian's  October 2005 - February 2006

Microsoft Office, QuickBooks, Adobe Creative Suite, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Engagement, Communication Skills

Centura College-Columbia   2006 — 2007
Certificate, Computer Administrative Specialist

Norfolk State University   2004 — 2006
Political Science and Government

Jenna Del Grande Jenna Del Grande Burlington, Kentucky Details
Jenna Del Grande's Convergys Experience February 2009 - October 2011
Job Bankrupty Specialist at Citigroup, Inc. (CitiMortgage)
Industry Public Relations and Communications
Citi - CitiMortgage   September 2012 - Present
Eurest Services  June 2012 - Present
Convergys   February 2009 - October 2011

Customer Service, Training Delivery, Training, Receptionist Duties, Creating/Updating..., Microsoft Office 2007, Microsoft Office 2010, Sales Support, Process Improvement, Process Management, Front Office Duties, Medical Transcription, PDF Creation/Updating,, Online Advertising, Advertising Management

Indiana University-East   2010 — 2014
Bachelor of Arts (BA), Communication and Media Studies

Conner High School   2004 — 2008
High School Diploma

Melanie Standifer Melanie Standifer Jacksonville, Texas Details
Melanie Standifer's Convergys Experience June 2015 - Present
Job Customer Service Representative at Convergys
Industry Insurance
Convergys   June 2015 - Present
G4S Security Services  July 2011 - June 2015

Corporate Security, Personal Security, Security Training, Security Operations, Physical Security, Security Management, CCTV

Jacksonville College-Main Campus

Tyler Junior College

Blakely Fredrick Blakely Fredrick Clarksville, Tennessee Details
Blakely Fredrick's Convergys Experience November 2005 - June 2006
Job Entry Level Medical Billing and Coding Professional
Progressive Directions Inc.  June 2006 - October 2011
Convergys   November 2005 - June 2006
General Care Nursing Home   December 2004 - May 2005
Grandmama's House of Preschool   August 2003 - December 2004

Carrington College-Online   2011 — 2012
Associate in Health Information Technology, GPA- 3.83

Medical Institute of Technology- Nashville TN
Nursing Assistant Certification

Danyiel Johnson Danyiel Johnson Saint Louis, Missouri Details
Danyiel Johnson's Convergys Experience 2011 - 2012
Job Customer Service
Industry Consumer Services
LogistiCare  2012 - 2012
Convergys   2011 - 2012
The Home Depot  2010 - 2011
Straubs   2008 - 2010

Everest College-Earth City   2012 — 2013
Pharmacy technician, Pharmacy

Clayton High School   2006 — 2010
Diploma, General Studies

Shelly Rodgers Shelly Rodgers Jacksonville, Florida Details
Shelly Rodgers's Convergys Experience StudentFlorida Career College2012 - 2014
Job Graduate of Florida Career College
Industry Information Technology and Services
Convergys   StudentFlorida Career College2012 - 2014

Java, Microsoft Office, HTML, C, SQL, Microsoft Excel, Windows, JavaScript, PowerPoint, Microsoft Word, Customer Service

Florida Career College - Jacksonville, FL   2012 — 2013
Associate of Science (A.S.), Information Technology

FastTrain of Jacksonville   2012 — 2012

Ernesto Anderson Jr Ernesto Anderson Jr Greater Atlanta Area Details
Ernesto Anderson Jr's Convergys Experience June 2008 - May 2009
Job honeywell at Honeywell Analytics
Industry Oil & Energy
Honeywell Analytics  January 2013 - Present
RadioShack  May 2012 - November 2012
RD Security Company   June 2010 - May 2012
MetroPCS  September 2010 - May 2011
Convergys   June 2008 - May 2009
ClientLogic  December 2006 - February 2008
A.P.T. Associacion Panamena del Terruno   May 2003 - February 2008

Customer Service, Translation, Multi Tasking, Microsoft Office, Outlook

Universidad Latinoamericana de Ciencias y Tecnologia   2006 — 2017
n/a, Computer Systems Networking and Telecommunications

Goodwill Training and Employment Center   2012 — 2012
n/a, Basic Computer Skills, n/a

Escuela Latino-Americana   2003 — 2006
E-Commerce/Electronic Commerce, 100

Natalie Garza Natalie Garza Brownsville, Texas Details
Natalie Garza's Convergys Experience August 2005 - January 2008
Job Student at Kaplan CollegeBrownsville
Industry Medical Practice
T-Mobile  January 2008 - June 2012
Convergys   August 2005 - January 2008

Cpr Certified, Vital Signs, Microsoft Network, Phlebotomy, Urinalysis, distance visual, assistance with..., medical front office

Kaplan College-Brownsville   2012 — 2013
Certified Medical Assistant, Registered Nursing/Registered Nurse

University of Texas at Brownsville   2002 — 2009
Social Worker, Social Work

Jordan Santillana Jordan Santillana Laredo, Texas Details
Jordan Santillana's Convergys Experience December 2011 - April 2012
Job Student at Kaplan CollegeLaredo
Industry Medical Practice
Kaplan College-Laredo   2012 - 2013
Convergys   December 2011 - April 2012

Kaplan College-Laredo   2012 — 2013
Diploma, Medical/Clinical Assistant

Kaplan College-Laredo   2012 — 2013
Diploma, Medical/Clinical Assistant

Gregory Lies Gregory Lies Wichita, Kansas Details
Gregory Lies's Convergys Experience August 2014 - Present
Job Ambassador to Plexus Worldwide
Industry Financial Services
Convergys   August 2014 - Present
Aerotek  December 2013 - August 2014
New York Life Insurance Company  March 2012 - May 2013
Kansas City Public Schools  August 1987 - May 2001

Leadership, Public Speaking, Teaching, Team Building, Strategic Planning, Customer Service, Management, Nonprofits, Social Networking, Marketing

Kenrick Glennon Seminary   2007 — 2011
Master of Arts (M.A.), Theology/Theological Studies

Wichita State University   1982 — 1986
Bachelor of Arts (B.A.), Education

Sylvia Mayoz Sylvia Mayoz Hollywood, Florida Details
Sylvia Mayoz's Convergys Experience August 2004 - June 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Interactive Response Technologies, (IRT)   2009 - 2013
Convergys   August 2004 - June 2009

Call Centers, Customer Satisfaction, Technical Support, Customer Service, Data Entry, Troubleshooting, Lotus Notes, Customer Retention, Outlook, PeopleSoft, Microsoft Office, Telephone Skills, Microsoft Excel, Training, Microsoft Word

Concorde Career Institute-Miramar   2013 — 2013
Medical Office Management/Administration

Colegio Internacional de Caracas   1971 — 1976

Belinda Bradford Belinda Bradford San Benito, Texas Details
Belinda Bradford's Convergys Experience March 2005 - January 2006
Job Direct Care Service at Caring Palms Healthcare Center
Industry Mental Health Care
Caring Palms Healthcare Center   June 2012 - Present
Good Neighbor Settlement House, Inc.   January 2006 - Present
Convergys   March 2005 - January 2006
Valle & Villarreal Dental Center   April 2001 - October 2004

Kaplan College-Brownsville   2012 — 2012
Computer Support Techncian, 3.23

Gladys Porter High School   1990 — 1991

Johnny Poe Johnny Poe Greater Nashville Area Details
Johnny Poe's Convergys Experience July 2009 - February 2010
Job IT Professional in the Greater Nashville Area
Industry Information Technology and Services
Uniguest  September 2015 - Present
Uniguest  August 2013 - September 2015
Uniguest  September 2012 - August 2013
Papa John’s Pizza  March 2010 - October 2012
North Central Institute   March 2012 - March 2012
Dark Fiber Solutions   January 2012 - January 2012
Convergys   July 2009 - February 2010

Technical Support, Troubleshooting, Help Desk Support, Computer Hardware, Printers, Networking, Windows, Wireless Networking, Network Security, Computer Repair, Windows 7, Software Installation, Laptops, Citrix, Linux, Training, Antivirus, Hardware, Group Policy, Databases, Inventory Management, Ubuntu, Computer Maintenance, Customer Service, Microsoft Office, Team Leadership, Sales, Project Management, Hyper-V, A+ Certified, DNS, Computer Security, VPN, Telecommunications, Operating Systems, Microsoft Exchange, DHCP, Remote Troubleshooting, Server Administration, Hardware Support,, Leadership, Process Improvement, Windows XP, Management

Daymar Institute-Clarksville   2010 — 2012
Associate of Applied Science, Network Support Administration Cisco

Daymar Institute-Clarksville   2010 — 2012
Associate of Science (A.S.), System, Networking, and LAN/WAN Management/Manager

Martha (Wisdom) Hayes Martha (Wisdom) Hayes High Ridge, Missouri Details
Martha (Wisdom) Hayes's Convergys Experience May 2012 - August 2012
Job Student at Brown Mackie CollegeSt Louis
Industry Medical Devices
Convergys   May 2012 - August 2012

Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Windows, Leadership, Photoshop

Brown Mackie College-St Louis   2013 — 2015
Associate of Science (AS), Information Technology

Criselda Gonzalez Criselda Gonzalez Lubbock, Texas Details
Criselda Gonzalez's Convergys Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Convergys   2012 - 2013
Wells Fargo Call Center   January 2011 - December 2011

Typing, Customer Service, Shorthand, Computer Hardware, Account Management, Staff Management, Human Resources, OSHA Trainer

American Commercial College-Lubbock   1981 — 1981
Business Management

Estacado High School   1977 — 1980
High School Dipolma

Eric Klaiss Eric Klaiss Fort Lauderdale, Florida Details
Eric Klaiss's Convergys Experience July 2014 - September 2014
Job Rpht
Industry Pharmaceuticals
Omnicare Inc.  September 2014 - Present
Convergys   July 2014 - September 2014
PharMerica  October 2013 - May 2014
Walgreens  April 2012 - August 2013

decipher prescriptions, calculate dosages, data entry, Hospitals, Data Entry, Medication Therapy...

Everest Institute-North Miami   2009 — 2010
Rpht, Pharmacy

Crystal Estrada Crystal Estrada Tucson, Arizona Details
Crystal Estrada's Convergys Experience February 2014 - December 2014
Job Restaurants Professional
Industry Restaurants
McDonald's Corporation  April 2015 - Present
Convergys   February 2014 - December 2014
Sonic Drive-In  2012 - 2013

Restaurants, Food Service, Labor Control, Restaurant Management, Teamwork, Multi-unit, Hiring, New Restaurant Openings, Time Management, Food Preparation, Serve Safe Certified, Food, Food & Beverage, ServSafe

Brown Mackie College-Tucson   2011 — 2013
Associate's degree, Business Management, GPA is 3.35

Cheryl Lankford Cheryl Lankford Capitol Heights, Maryland Details
Cheryl Lankford's Convergys Experience February 1999 - August 2001
Job Student Service Representative at University of Maryland University College
Industry Higher Education
University of Maryland University College  Customer Service RepresentativeThe Outsource GroupFebruary 2011 - August 2013
Convergys   February 1999 - August 2001

Amateur Writer/Poet, Customer Service, Customer Satisfaction, HIPAA, Internet, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, n, PowerPoint, Proofreading, Quality Assurance, Creative Writing, Writing, Zumba, Data Entry, Telephone Skills

Kaplan College-Charlotte   2011 — 2012
Medical Billing and Coding

University of Maryland Eastern Shore   1990 — 1991

Eric Esquivel Eric Esquivel Brownsville, Texas Details
Eric Esquivel's Convergys Experience April 2008 - March 2009
Job Technician
Industry Telecommunications
Lobo Telecommunications   March 2014 - Present
The Brock Group  December 2012 - February 2014
Norman's A/C   April 2009 - November 2012
Cameron County Sheriff"s Department   December 2010 - September 2011
Dish Network  June 2010 - December 2010
Convergys   April 2008 - March 2009

Department Of Adult Continuing Education   2009 — 2010
N/A, N/A

Alexis Jefferson Alexis Jefferson Charlotte, North Carolina Details
Alexis Jefferson's Convergys Experience August 2012 - January 2013
Job Student at Empire Beauty SchoolBrooklyn
Wells Fargo  January 2013 - November 2013
Convergys   August 2012 - January 2013
Davids Bridal  December 2010 - April 2012
Cookout  January 2010 - April 2011

Empire Beauty School-Brooklyn   2014 — 2015

Kylie Hawkins Kylie Hawkins Ogden, Utah Details
Kylie Hawkins's Convergys Experience June 2010 - January 2012
Job Phlebotomist at Intermountain Healthcare
Industry Hospital & Health Care
Intermountain Healthcare  October 2012 - Present
Ogden Regional Medical Center  July 2012 - Present
Payless ShoeSource  October 2007 - July 2012
Convergys   June 2010 - January 2012

Customer Service, Phlebotomy, Sales, Hospitals, Medical Terminology, HIPAA, Data Entry, Healthcare, Healthcare Management, CPR Certified, Clinical Research, Healthcare Information..., Nursing

Marinello Schools of Beauty-Ogden   2010 — 2012
Cosmetology, Barber/Styling, and Nail Instructor

Weber High   2006 — 2007

Omar Harry Omar Harry San Francisco Bay Area Details
Omar Harry's Convergys Experience June 2014 - October 2014
Industry Retail
Sizewise  May 2015 - Present
Home Depot  November 2014 - May 2015
Convergys   June 2014 - October 2014
Walmart  March 2012 - July 2014

Metwest High School   2004 — 2008
High School

Elizabeth City State University

Gina Mayer Gina Mayer Clarksville, Tennessee Details
Gina Mayer's Convergys Experience 2014 - Present
Job Medical and Customer Service Professional
Industry Medical Practice
Convergys   2014 - Present
Pella Medical Clinic   September 2007 - July 2009
Vista Community Health Center (VCHC)   June 2002 - August 2005

Microsoft Office, Basics of Supply Chain..., Process Scheduler, Appointment Scheduling, HIPAA, Patient Safety, Patient Support, Data Entry, Medical Terminology, Medical Billing, Medical Records, Communication Skills

Daymar Institute-Clarksville   2013 — 2014
Was working toward Bachelors of Science, Medical Office Management/Administration

Waukegan East High School   1984 — 1987
High School Diploma

Rebecca Rooney Rebecca Rooney Tucson, Arizona Details
Rebecca Rooney's Convergys Experience July 2010 - August 2011
Job Customer Service Representative at Intuit
Industry Computer Software
Intuit  August 2011 - Present
Convergys   July 2010 - August 2011
Aegis Communications  November 2009 - April 2010

Brown Mackie College-Tucson   2014 — 2016

Tiffany Browne Tiffany Browne Orlando, Florida Details
Tiffany Browne's Convergys Experience February 2013 - Present
Job Customer Service Tech at Convergys
Industry Outsourcing/Offshoring
Convergys   February 2013 - Present
Kmart Corporation  October 2011 - February 2013
Walmart  October 2001 - February 2010

Customer Service, Management, Retail, Microsoft Word, Call Centers

Anthem College-Orlando   2010 — 2011

Charlotte Amalie High   1994 — 1998
Diploma, General Studies

Rebecca Rooney Rebecca Rooney Tucson, Arizona Details
Rebecca Rooney's Convergys Experience July 2010 - July 2011
Job Computer Software Professional
Industry Computer Software
Intuit  2011 - 2014
Convergys   July 2010 - July 2011
Aegis  November 2009 - April 2010
Little Caesars Pizza  June 2008 - November 2009

Customer Satisfaction, Communication, Team Building, Building Relationships, Account Management, Computers

Brown Mackie College-Tucson   2014 — 2016
Associate's Degree, Biomedical Technology/Technician

Berean academy   2006 — 2009
High School, Regular/General High School/Secondary Diploma Program, 3.60 gpa

Lowell Tucker Lowell Tucker Oklahoma City, Oklahoma Area Details
Lowell Tucker's Convergys Experience April 2008 - March 2014
Job Sales Representative at Southern Journeys
Industry Wholesale
Southern Journys   May 2015 - Present
Schwans Home Food Svc  March 2014 - May 2015
Convergys   April 2008 - March 2014
Tweeter  March 2007 - March 2008

Sales, Cash Handling, Inventory Management, Scheduling, Microsoft Word, Microsoft Excel, Outlook

American Broadcasting School-Oklahoma City   2002 — 2003
Certificate of Completion in Radio Broadcasting and Production, Radion Production and Broadcasting

Annette Lowrance Annette Lowrance Waco, Texas Area Details
Annette Lowrance's Convergys Experience April 2008 - May 2015
Job Virtual Call Center Management; Operations Manager; Vendor/Client Relationship Coordinator
Industry Outsourcing/Offshoring
Convergys   April 2008 - May 2015
Downey Savings  December 2000 - December 2007

Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Process Improvement, Outlook, Vendor Relationship..., Virtual Teams, Root Cause Analysis, Verint Call Recording, Avaya Communication..., Telecommunications, Teamwork, Team Leadership, PeopleSoft, Customer Engagement, Employee Engagement, Incentive Programs, Key Performance..., Interviews, Performance Management, Medical Terminology, 10 Key, Remote User Support, CMS, Avaya, IEX Total View, Citrix XenDesktop, Verint

Allied American University   2015 — 2016
Health Services/Allied Health/Health Sciences, General

Everest College-Anaheim   1985 — 1986
Medical Office Assistant/Specialist, 3.9 GPA

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