Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
BYU-Idaho August 2014 - Present
Convergys April 2014 - Present
Skills
Human Resources, Employee Relations, Training, Leadership, Customer Service, Social Networking, Recruiting, Microsoft Office, Teamwork, Business Development, Customer Relations, Organizational..., Interviews, Organizational..., Leadership Development, Employee Training, Onboarding, Resume Writing, Performance Management, Hiring, Benefits Administration, Project Planning, Adobe Creative Suite, Data Analysis, HRIS, Blogging, Business Coaching, Employee Benefits, Coaching, Social Media, Career Development, Market Research, Outlook, Public Speaking, Conflict Resolution, Career Counseling, Writing, Positioning, Positivity, Personal Branding, Mentoring, Written & Oral..., Distance Learning, Inquiry-based Learning, Customer Retention, Critical Thinking, Workshop Facilitation, Applicant Tracking..., Training Delivery, Call Centers
Education
Utah State University - Jon M. Huntsman School of Business 2012 — 2013
Master of Science of Human Resources (Jan 2012-Dec 2013)
Brigham Young University - Idaho 2007 — 2011
Business Managment, Marketing Emphasis
Nelson Laboratories, Inc. October 2014 - Present
Nelson Laboratories, Inc. June 2013 - December 2014
Nelson Laboratories, Inc. January 2011 - June 2013
Nelson Laboratories, Inc. July 2006 - January 2011
Nelson Laboratories, Inc. September 2005 - July 2006
Abbott January 2005 - September 2005
Self March 2001 - September 2005
Abbott May 2003 - January 2005
Convergys March 2000 - May 2003
TechServ July 1998 - March 2000
Skills
JavaScript, PHP, CSS, SQL, HTML, SSRS, Change Control, Adobe Acrobat, Troubleshooting, Microsoft SQL Server, Microsoft Office, Software Documentation, Continuous Improvement, SharePoint, VBA, Visual Studio, Microsoft Project, Microsoft Visio, Microsoft Dynamics CRM, Microsoft Dynamics GP, Scrum, Agile Methodology, Kaizen, Visio
Education
Westminster College 2011 — 2013
Masters of Business Administration, Business Administration and Management, General
Brigham Young University 1999 — 2002
BS, Microbiology
Brigham Young University October 2013 - Present
Waterford Institute June 2014 - August 2014
Extended Family Inc. June 2013 - October 2013
Convergys January 2010 - October 2010
Skills
Teaching, Microsoft Word, Public Speaking, PowerPoint, Editing, Time Management, Research, Customer Service, Critical Thinking, Teamwork, Community Outreach, Curriculum Design, Data Entry, Higher Education, Spanish, Microsoft Office, Microsoft Excel, Nonprofits, Phonetics
Education
Brigham Young University 2009 — 2016
University of Phoenix July 2002 - Present
Ryko Solutions, Inc. 2011 - 2013
Affiliates Management Company June 2009 - June 2011
West Corporation December 2007 - January 2009
Steelscape 2004 - 2006
UnitedHealth Group 2001 - 2003
Convergys April 1992 - September 2001
Skills
Employee Benefits, Labor Relations, Benefits Administration, New Hire Orientations, Personnel Management, Process Improvement, Applicant Tracking..., Incentive Programs, FMLA, Employer Branding, Executive Coaching, Team Building, Strategic Planning, Coaching, Change Management, Training, Career Development, HR Consulting, Union Avoidance, Performance Management, Leadership
Education
Utah State University 1989 — 1992
Masters, Business / HR
Utah State University 1986 — 1989
Bachelor's degree, Applied Economics
Brigham Young University - Idaho 1982 — 1985
Associates Degree, Business Law
Progrexion October 2014 - Present
Flagship Financial Group January 2013 - March 2013
Convergys September 2012 - January 2013
Vivint June 2012 - August 2012
telepreformance October 2010 - June 2012
Teleperformance October 2010 - June 2012
Dialogue Marketing November 2009 - September 2010
Discover Card October 2007 - July 2009
Apx Alarms April 2007 - June 2007
Allied Barton August 2006 - January 2007
Skills
Computers, Windows, Microsoft Word, Microsoft Excel, Copying, Fax, Call Center, Customer Service, Hardware
Education
Stevens-Henager College of Business-Provo 2012 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.24
BYU-Idaho 1998 — 2002
certificate, weilding engineer
rigby highschool 1994 — 1998
generals
Idaho State University, College of Technology
Law Enforcement
Hart2Heart Wellness July 1987 - Present
Dialog Direct September 2014 - March 2015
Chrysallis May 2013 - September 2014
Chrysalis, Inc. March 2013 - May 2013
eHealth Insurance August 2012 - November 2012
Enagic! Kangen Water Systems 2008 - 2010
Health Essentials Health Foods July 2007 - November 2007
Convergys May 1999 - July 2007
EcoMart Rainbow Vacuums 1998 - 1999
Skills
Experienced Trainer, Exellent Customer..., Multi Tasking, Meet Deadlines, Conflict Resolution, Close Attention to..., Team Leadership, Sales Management, Event Planning, Non-profit Volunteer, Therapeutic Massage, Chair Massage, Trigger Point Therapy, Acupressure, Outdoor Recreation, Spelunking Experience, Customer Retention, Staff Management, Increase Productivity, Follow Through, Increasing Sales Revenue, Childcare, Customer Service, Training, Leadership Development, Small Business, Stress, Supplements
Education
Brigham Young University 1980 — 1985
Recreation Management
Brigham Young University - Idaho 1971 — 1972
none, General Education
General Dynamics Information Technology September 2013 - August 2015
Convergys September 2011 - September 2013
TEMSCO Helicopters, Inc. June 2008 - August 2008
TEMSCO Helicopters, Inc. June 2007 - August 2007
Convergys March 2003 - January 2006
Skills
Microsoft Office, Public Speaking, Data Entry, Customer Service, Outlook, Training, Microsoft Word, Microsoft Excel, Teamwork, Windows, Team Leadership
Education
University of Alaska Southeast 2006 — 2009
Marine Biology and Biological Oceanography
Weber State University 2004 — 2006
Zoology
Brigham Young University - Idaho 1989 — 1991
A.A.S., General Education
Aviacode May 2015 - Present
Verisk Health May 2013 - May 2015
MediConnect Global, an affiliate of Verisk Health December 2011 - May 2013
MediConnect April 2010 - December 2011
MediConnect August 2008 - April 2010
Modern Display September 2006 - August 2008
Convergys 2003 - 2006
Skills
Excel, MySQL DBA, Oracle SQL, Project Planning, Project Coordination, Operations, Operations Management, Account Management, Supervisory Skills, Microsoft Excel, SQL, System Administration, Leadership, Training, Process Improvement, Project Management, Data Analysis, Microsoft Office, Troubleshooting, MySQL, Strategy, Management, Program Management, Healthcare, Time Management, Team Building, Business Analysis, Analysis, Team Leadership, Product Management, Business Development, Cross-functional Team..., Software Documentation, Strategic Planning, Business Strategy, Start-ups, Integration, Marketing, Customer Service, Vendor Management, Marketing Strategy, Databases, Public Speaking, New Business Development, Product Development, Analytics, Executive Management, Sales, CRM, Entrepreneurship
Education
University of Utah - David Eccles School of Business 2006 — 2008
MBA, Operations
Syracuse University 2001 — 2003
MS, Exercise Science
Brigham Young University 1997 — 2001
BA, History
Brigham Young University 1997 — 2001
BS, Athletic Training
Caradigm September 2015 - Present
Caradigm November 2014 - September 2015
Caradigm August 2012 - November 2014
Echopass April 2011 - August 2012
Echopass November 2007 - April 2011
Echopass December 2002 - November 2007
Convergys 2001 - 2003
Skills
SIP, Genesys, .NET, IVR, CTI, Call Center, VoIP, Telephony, Telecommunications, Contact Centers, SaaS, Cloud Computing, Workforce Management, Vendor Management, Enterprise Software, Unified Communications, Integration, Troubleshooting, Managed Services, SQL, C#, Professional Services, Data Center, Active Directory, Servers, Call Centers, Networking, Windows Server, Solution Selling, CRM, Network Design, ACD, Cisco Technologies, Customer Experience, ITIL, Network Architecture, System Deployment, Software Project..., VMware, Disaster Recovery, Channel, Call Center Development, Solution Architecture, Security, Software Development, Virtualization, Sales Engineering, Routing, TCP/IP, Salesforce.com
Education
Brigham Young University 2001 — 2001
Susan G. Komen Utah November 2013 - Present
UVU and Career Step February 2011 - Present
Praiseworthy and of good report January 2007 - Present
Convergys December 1998 - December 2011
Sports, Orthopedic and Spine Physical Therapy April 2008 - September 2008
Oak Hills Family History Center July 1995 - August 2001
Utah Valley University April 1991 - September 1993
Brigham Young University August 1991 - January 1993
Volunteer - Gabriel Park Rest Home April 1989 - January 1990
Baden Bei Vien Student Center July 1987 - December 1987
Skills
ICD-9, Medical Coding, 3m, HCPCS, Billing, CPT, Data Entry, Customer Service, Anatomy, Physiology, Health Insurance, Telephone Skills, Medical Terminology, HIPAA, Teaching, Customer Relations, Nursing, Word, Microsoft Office, Excel, PowerPoint, Pathophysiology, Medical Billing, Medical Records, Typing
Education
Utah Valley University 2011 — 2012
Non Degree, Medical Coding
Intermountain University 2010 — 2010
CNA, Nursing
Brigham Young University 1984 — 1994
Design with an emphasis in graphics and a minor in German literature, Humanities/Humanistic Studies
Brigham Young University
Bachelors of Art, Design
Delta Air Lines July 2012 - Present
South Davis Community Hospital September 2010 - July 2012
Convergys April 2010 - August 2010
Skills
Time Management, Teamwork, Leadership, Dance, Keen Listener, Hospitality, Tutoring, Motivation, Music, Dreamer, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Timely Decision Making, Accountability, Strategic Planning, Always Willing to Learn, Entrepreneurship, Customer Service, Stress Management
Education
Weber State University
Brigham Young University - Hawaii
VLCM 2002 - Present
VLCM 2002 - Present
Convergys September 2000 - September 2003
Skills
VMware, Storage, VoIP, Virtualization, Networking, Storage Area Networks, Managed Services, Cloud Computing, Servers, HP, Data Center, Troubleshooting, Security, VPN, Cisco Technologies, Microsoft Exchange, Windows Server, Linux, Disaster Recovery, Windows, Network Security, SAN, Technical Support
Education
Brigham Young University 1999 — 2003
Bachelors, Business - Information Systems
Eagle Gate College March 2012 - August 2012
Concentrix May 2012 - June 2012
Convergys December 2011 - April 2012
RMS Computers January 2009 - May 2011
Detodo Servicios June 2001 - January 2011
CompuCom Inc March 2007 - June 2008
Volt Technical Resources October 2006 - March 2007
Volt Technical Resources March 2006 - October 2006
Comforce May 2005 - March 2006
Cingular Wireless October 2004 - March 2005
Skills
Customer Service, A+ Certified, Troubleshooting, Laptops, Software Installation
Education
City Univerisity 2000 — 2004
B S, Computer Systems. Network and Telecomm emphasis
Computer Learning Center 1990 — 1991
Diploma, Computer Systems & Programming
Brigham Young University 1989 — 1989
Science; Spanish
Dyno Nobel May 2014 - Present
Brigham Young University September 2014 - January 2015
Convergys October 2010 - October 2013
Novacoast May 2010 - August 2010
Peabody Essex Museum April 2006 - May 2010
Skills
Technical Writing, Analytical Chemistry, Gel Electrophoresis, IR Spectroscopy, NMR, Flame AA, DTA, Wet Chemistry, Dissection, Image Segmentation, Amira, AutoDesk Maya, 3D Modeling, Image Analysis, Product Analysis, Isothermal Titration..., Rheometry, Mass Spectrometry, HPLC, Instrumental Analysis, Risk Assessment, Statistical Data..., Potentiometry, Research, LIMS, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Outlook, R&D, Chemistry, Engineering
Education
Utah Valley University 2011 — 2014
Bachelor of Science (BS), Chemistry, Emphasis in Biochemistry; Physics Minor
Brigham Young University 2009 — 2010
Chemistry & Physics
Business Promotion January 2015 - Present
InsideSales.com September 2014 - Present
InsideSales.com February 2014 - August 2014
InsideSales.com November 2013 - January 2014
Prosper January 2012 - October 2013
Prosper February 2007 - December 2011
Prosper July 2006 - January 2007
Tahitian Noni International April 2005 - June 2006
Convergys August 2004 - March 2005
Convergys February 2004 - July 2004
Skills
Salesforce.com, Sales, Sales Operations, Sales Management, Training, Business Strategy, Sales Process, Sales Presentations, Personal Development, Direct Sales, Sales Motivation, Building Relationships, Personal Training, Sales Leadership..., Social Networking, Strategy, Nutritional Counseling, Motivational Speaking, Positive Team Player, Positive Can-do Attitude, Positive Employee..., Exercise Physiology, Diet Planning, Maintaining A Positive..., Qualifying Prospects, Personal, Positive Energy, Sales Prospecting, Strategic Partnerships, Consulting, Business Resilience, Technical Product Sales, Short Sales, Strategic Planning, Marketing Strategy, Digital Strategy, CRM databases, Salesforce.com..., Management Consulting, Strategic Consulting, Process Consulting, Software Solution Sales, Software Sales..., software sa, Management consu, sales strategy, Entrepreneurship, SaaS, Business Development, Management
Education
Brigham Young University 1998 — 2004
Business Administration and Management, General
ForeverGreen International, Inc. January 2014 - Present
Affinity Services February 2012 - September 2013
GSP We make retail better September 2010 - February 2012
ACS Healthcare Provider Solutions April 2010 - September 2010
Convergys September 2008 - June 2009
Unisys 2007 - September 2008
Skills
Microsoft Office, Database Administration, Medical Terminology, Project Management, Customer Service..., English language skills, Business Travel, Inventory Management, Quality Control, Management, Team Leadership, Customer Service, Leadership, Administration, medical administration, Culinary Skills, Staff Development, Warehouse Management, Data Warehousing, Capital Budgeting, project buyer, Accounting, Meeting Planning, Tax Preparation, Compliance, Martial Arts Instruction, Music Industry
Education
University of Utah 2011 — 2012
English Language Certificate, English Language and Literature, General
The Church of Jesus Christ of Latter Day Saints 2005 — 2007
Standard of Excellence of a good Christlike person, Religious Education, Priest
Universidad de Monterrey 2004 — 2007
Bachelor’s Degree, Business Administration and Management, General
Brigham Young University - Idaho
Bachelor’s Degree, Business Administration and Management, General
WPSlopes.com September 2014 - Present
The Weston A. Price Foundation February 2009 - Present
Anji Sandage Design 1994 - Present
Angela Sandage Photography 1988 - Present
Salt Lake Community College May 2014 - August 2014
Children's Service Society March 2008 - September 2011
Convergys 2001 - 2005
Skills
Nutrition, Public Speaking, Blogging, Social Media, Wellness Coaching, Holistic Health, WordPress, Web Design, Wellness, Healing, Microsoft Office, Nutritional Counseling, Social Media Marketing, Event Planning, Strategic Planning, Team Building, Research, Public Relations, Press Releases, Event Management, Photography, Editing, Customer Service, Microsoft Excel, Energy Healing, Photoshop, Graphic Design, PowerPoint, Outlook, SEO, Proofreading, Copy Editing, Illustrator, HTML 5, CSS3, Dreamweaver, Social Networking, Writing, Leadership, Copywriting, CMS, CSS, Creative Writing, Marketing, Illustration, InDesign
Education
Salt Lake Community College 2012 — 2014
Associate's Degree, Visual Arts, with an emphasis in Illustration, 3.81 GPA
We Do Feet 2012 — 2013
Certificate, Foot Zone Therapy
Brigham Young University 1989 — 1998
BA, English/Language Arts Teacher Education
LifeVantage Corporation August 2014 - Present
Sun Products Corporation 2008 - February 2014
Huish Detergents 2005 - 2008
Huish Detergents 2001 - 2005
Convergys 2000 - 2001
Huish Detergents 1995 - 2000
Skills
Customer Insight, FMCG, Consumer Products, Brand Management, Cross-functional Team..., Brand Development, Shopper Marketing, Competitive Analysis, Product Development, Purchasing, Project Management, Advertising, Negotiation, Manufacturing, Product Launch, Marketing, Budgets, Packaging, Management, Strategic Planning
Education
Brigham Young University 1989 — 1993
Psychology, Psychology, Business
Convergys October 2013 - Present
Center for Women and Children In Crisis 1992 - June 2013
Provo Rehab and Nursing 2005 - 2011
Sinclair Oil 1992 - 1993
Kay Bee Toys-White Mountain Mall-Rock Springs, WY 1990 - 1992
Kay Bee Toys-University Mall-Orem 1988 - 1990
Skills
Microsoft Office, Microsoft Word, Customer Service, Leadership, Fundraising, Crisis Intervention, Crisis Management, Volunteer Management, Administrative..., Operations Management, Admissions Counseling, Case Managment, Community Outreach, Data Entry, Nonprofits, Teaching, Training, Case Management, Social Media
Education
Brigham Young University 2005 — 2009
LDS Employment Resource Services June 2015 - Present
Convergys March 2013 - July 2013
Greater Oklahoma City Chamber May 2012 - August 2012
Brigham Young University August 2010 - April 2012
BYU Adlab January 2010 - April 2012
Brigham Young University September 2008 - March 2012
Brigham Young University August 2011 - December 2011
Leadgenix April 2009 - June 2009
Skills
Social Media, Digital Media, Advertising, Photoshop, Research, Graphic Design, Marketing Research, Social Media Marketing, Adobe Creative Suite, SPSS, Microsoft Office, Editing, Account Management, Blogging, Community Outreach, Creative Writing, Facebook, Fine Art, InDesign, Illustrator, Marketing Communications, Market Research, Online Marketing, PowerPoint, SEO, Social Media Outreach, WordPress
Education
Brigham Young University 2008 — 2012
BA, Communications; Advertising
Cisco Systems March 2010 - Present
SAIC February 2009 - February 2010
NexOne, Inc. April 2008 - February 2009
Bloosky December 2007 - April 2008
Convergys October 2007 - February 2008
Beehive Credit Union November 2004 - October 2007
Skills
Linux System..., Windows System..., NetApp Filers, Cisco Network Devices, VMware, VMware ESX, Servers, System Administration, Unix, Nagios, Security, Linux, NetApp, RHEL, Computer Security, Switches, Cisco Technologies, Cisco Routers, Hardware, Apache, Technical Support, Windows, ASA, Information Technology, Red Hat Linux, Infrastructure, Virtualization, DNS, Netbackup, RedHat, TCP/IP, Firewalls, VMware Infrastructure, Network Security, DHCP, Network Administration, NFS, Windows Server, Storage, Software Installation, NAS, Active Directory, Networking, Information Assurance, Solaris, Storage Area Networks, Operating Systems, Microsoft Exchange
Education
Capella University 2012 — 2018
PhD in Information Technology, Information Assurance and Security, 4.0
University of Phoenix 2009 — 2011
Master of Information Systems, 3.8
Brigham Young University 1996 — 2000
Bachelor of Science, Electronics Engineering Technology, 3.2
Brigham Young University August 2013 - Present
DS Waters Inc. June 2013 - August 2013
Kents Market April 2012 - June 2013
Convergys November 2010 - August 2011
Skills
Microbiology, Molecular Immunology, Molecular Virology, Genetic Engineering, Molecular Genetics, Cell Culture, real-time PCR, Molecular Biology, Laboratory, Grocery, Customer Service, Inventory Management, PowerPoint, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Merchandising, Food Safety, Risk Assessment, Risk Management
Education
Brigham Young University 2013 — 2017
Doctor of Philosophy (Ph.D.), Microbiology and Molecular Biology
Weber State University 2006 — 2013
Bachelor of Science (BS), Microbiology, General
Weber State University 2006 — 2010
Associate of Arts (A.A.), General Studies
Convergys August 2015 - Present
Upwork June 2014 - Present
McFarland Door & Millwork, LLC July 2014 - November 2014
McFarland Door Mfg. Co., Inc. January 2013 - April 2013
McFarland Ranch & Refuge 2004 - 2013
McFarland Door Mfg. Co., Inc. June 2011 - September 2012
Savannah Poultry May 2009 - March 2012
Lakeview Animal Hospital September 2009 - August 2010
Skills
Foreign Languages, Translation, Spanish, Brazilian Portuguese, Business Development, Web Development, HTML, CSS, jQuery, Animal Genetics, Livestock Breeding, Microsoft Office, Marketing, QuickBooks, Web Design, Music, Microsoft Word, Microsoft Excel, Telephone Skills, Graphic Design, Accounting, Social Networking, CSS3, Photoshop, Photography, Small Business, Public Speaking, Data Entry, Animal Husbandry, Equine Grooming, Horse Care, Natural Horsemanship, Livestock, Swine Showing, Vaccinations, Problem Solving, Artificial Insemination, Poultry, Entrepreneurship, Technology, French Horn, Piano, Singing, Clarinet, Trombone, Band, Orchestral Music
Education
W3 Schools 2013 — 2013
Web Development
Brigham Young University - Idaho 2012 — 2012
Veterinary Science, 4.0
Brigham Young University- Independent Study 2011 — 2012
Liahona Preparatory Academy 2008 — 2012
Lakeview High School 2009 — 2012
Burns Union High School 2010 — 2011
Casa do Caminho Language Centre 2015 — 2015
Portuguese Advanced Level C, Portuguese Language and Literature
Juniper Networks March 2011 - Present
Convergys November 2008 - March 2011
Convergys January 2008 - November 2008
Internal Revenue Service January 2007 - February 2008
Dell August 2006 - January 2007
eBay August 2004 - January 2005
America Online 1998 - 2001
Skills
A+, OSPF, BGP, Juniper, Routers, Firewalls, WAN, VPN, JUNOS, Troubleshooting, Networking, MPLS, Routing
Education
Weber State University 2003 — 2004
Brigham Young University - Idaho 1996 — 1998
In progress, Generals
MarketTimingUniversity.com January 2013 - Present
Raytheon September 2014 - May 2015
confidential August 2013 - July 2014
TopstepTrader May 2011 - May 2014
Global Software Resources / Aculis January 2013 - August 2013
Evault / Seagate February 2012 - December 2012
Rio Tinto April 2011 - December 2011
Convergys March 2008 - February 2011
Big J through Volt October 2010 - January 2011
HiTech Hiring Solutions November 2005 - March 2008
Skills
Technical Recruiting, Applicant Tracking..., Sourcing, Recruiting, Screening, Networking, Temporary Placement, Management, Talent Acquisition, Interviews, Screening Resumes, Contract Recruitment, Internet Recruiting, Engineering, Permanent Placement, Hiring, Talent Management, HRIS, Taleo, Staffing Services, Recruitment Advertising, Training, Temporary Staffing, SaaS, CRM, Vendor Management, Information Technology, Business Analysis, Onboarding, Personnel Management, Employee Relations, Recuiting, Mining, Leadership, Benefits Negotiation, Executive Search, Staff Augmentation, Cold Calling, Employee Training, Sales, Negotiation, College Recruiting, Consulting, Building Relationships, Human Resources, Employee Benefits, IT Recruitment, Employer Branding, Managerial Experience, Resume Writing
Education
Brigham Young University 1989 — 1994
Bachelor's degree, Psychology, Business
ProPay March 2015 - Present
Convergys December 2014 - February 2015
Netflix October 2014 - November 2014
Center Partners September 2013 - March 2014
City of Centville April 2013 - July 2013
Center Partners January 2013 - April 2013
Opinionology April 2010 - December 2012
Church of Jesus Christ of Latter Day Saints March 2007 - March 2009
BYU-Idaho Custodial Services June 2006 - September 2006
The UPS StoreLwe June 2005 - December 2005
Skills
Word, Typing, Excel, Political Science, French, Public Speaking, Critical Thinking, Leadership, Coordination, Composition, Teaching, Kindness, Thought Leadership, Intelligence, Humor, Fun, History of Political..., Blogging, Microsoft Word, Market Research, English, Online Research, Data Analysis, PowerPoint, Editing, Qualitative Research, Microsoft Excel, Technical Writing, Analysis, Social Networking, Social Media, Teamwork, Facebook, Data Entry, Creative Writing, Microsoft Office, Event Planning, SPSS, Proofreading, Spanish, Time Management, Research, Tutoring, International Relations
Education
Brigham Young University - Idaho 2006 — 2012
Bachelor of Arts, Political Science
West Forsyth High School 2002 — 2006
Ferrari Color April 2006 - Present
Convergys June 2004 - April 2006
Convergys June 2002 - June 2004
Convergys November 2000 - June 2002
Skills
Employee Engagement, Onboarding, Employee Relations, Recruiting, Talent Acquisition, Talent Management, Human Resources, Applicant Tracking..., Performance Management, Employee Benefits, Leadership, Benefits Administration, Technical Recruiting, HRIS, Training, HR Policies, College Recruiting, Succession Planning, Deferred Compensation, Leadership Development, Employee Training, Personnel Management, New Hire Orientations
Education
Webster University 2002 — 2004
Master of Business Administration (MBA)
Brigham Young University 1995 — 2000
Bachelor of Science (BS), Sociology
Call Criteria March 2014 - Present
Artco February 2010 - January 2014
Inspire Services, LLC. February 2006 - February 2010
Center Partners June 2001 - February 2006
Convergys December 1998 - June 2001
Skills
Account Management, Customer Service, Team Building, Sales Management, Budgets, Project Management, New Business Development, Social Media, Direct Marketing, Performance Management, Microsoft Office, Leadership, Organizational..., Training, Employee Relations, CRM, Call Centers, Strategy, Management, Sales Operations, Mentoring, Business Strategy
Education
Western Governors University 2010 — 2013
Bachelor's Degree, Business Administration and Management, General
Utah State University 1994 — 1995
Business Administration and Management, General
Brigham Young University 1991 — 1992
Business Administration and Management, General
SeraBelle August 2012 - Present
Sans Soleil Custom Airbrush Spray Tanning 2012 - Present
Sharing Stars Ballroom Dance Company March 2011 - Present
Convergys 1999 - 2003
Skills
Dance, Choreography, Event Planning, Entertainment, Film, Latin, Weddings, Musical Theatre, Ballroom Dance, Art, Teaching, Performing Arts, Event Management, Theatre, Festivals, Advertising, Wellness, Photography, Fashion Shows, Spray Tanning, Cosmetics
Education
Brigham Young University
ARIA Resort & Casino June 2015 - Present
MGM Resorts International November 2013 - June 2015
MGM Resorts International December 2012 - November 2013
MGM Resorts International June 2012 - June 2013
Beneficial Financial Group August 2011 - December 2011
Allied Motion Technologies Inc. July 2011 - August 2011
Brigham Young University January 2011 - July 2011
Convergys November 2009 - May 2010
Utah Department of Natural Resources May 2008 - August 2008
United States Embassy Thailand June 2006 - July 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Sales, Data Entry, HTML, Information Systems, Public Speaking, Microsoft Office, Research, Customer Service, Data Analysis, VBA, Leadership, Management
Education
Brigham Young University 2009 — 2012
Finance Emphasis
Utah Valley University 2005 — 2009
Associates of Science, Accounting
Lone Peak High School 1999 — 2003
High School Diploma, General Studies
Jana Lovelady, Bookkeeper December 2014 - Present
Convergys January 2014 - December 2014
Gingerbread Traditions, Inc January 2013 - June 2013
Wilsonville Auto Care January 2003 - March 2013
Fresenius Medical Care January 2011 - March 2012
1-2-3 Bookkeeping LLC January 2008 - January 2010
Kiwanis of Wilsonville April 2005 - September 2009
Skills
Fluent in Spanish, Proficient at Quickbooks, Motivator, Mediator, Researcher, Problem solver, Fundraising, Leadership, Non-profits, Teamwork, Teaching, Public Speaking, Customer Service, Management, Nonprofits
Education
Washington State University 2001 — 2002
BA, Social Sciences: Business, Psychology, Sociology
Brigham Young University 1994 — 1997
None, Social Work
Prosper inc. September 2007 - June 2011
Prosper (Prosper Learning) September 2007 - June 2011
Convergys 2002 - 2007
Skills
Data Analysis, Performance Management, Training, Leadership Development, Coaching, Executive Coaching, Performance Consulting, Personal Development, Leadership, Management, Sales, Onboarding, Team Building, Time Management, Interviews, Start-ups, Curriculum Development, Change Management, Sales Process, Business Development, Entrepreneurship, Employee Training, Public Speaking, Team Leadership, Business Planning, Recruiting, Management Consulting, Strategy, Organizational..., Organizational..., Program Management, Talent Management, Strategic Planning, Team Management, Employee Relations, Staff Development, CRM, Instructional Design, Corporate Training, Conflict Resolution, Executive Management, Small Business, Job Analysis, Human Resources, Hiring, Lead Generation, NLP, Needs Analysis, Talent Acquisition, Performance Improvement
Education
Brigham Young University
Convergys January 2013 - Present
First Tee of Silicon Valley August 2009 - August 2013
Fragomen January 2010 - August 2012
ClearVu Systems April 2008 - January 2010
LDS Church July 2003 - April 2008
Worldspan July 2000 - July 2003
Worldspan January 1998 - July 2000
Worldspan January 1992 - January 1998
Worldspan 1990 - 1992
Worldspan 1988 - 1990
Skills
Contract Negotiation, Leadership, Negotiation, Account Management, Team Building, Marketing, Strategic Planning, Management, Business Development, Sales, Public Speaking, Sales Management, New Business Development, Coaching, Customer Service, Strategy, Business Strategy, Change Management, Vendor Management, CRM, Risk Management, Entrepreneurship, Program Management, Product Marketing, Outsourcing, Budgets, Social Media, Strategic Partnerships, Start-ups, Pricing, Marketing Strategy, Human Resources, Business Analysis, Forecasting, Team Management, E-commerce, Product Management, Lead Generation
Education
Brigham Young University 1973 — 1978
Bachelor of Science (BS), Marketing / Economics
Finicity August 2015 - Present
eBay Inc September 2014 - July 2015
Stampin' Up! December 2005 - September 2014
Convergys February 2003 - December 2005
Skills
Workforce Management, Call Center, Forecasting, Data Analysis, Analysis, Microsoft Excel, ACD, IEX, IEX Total View, Contact Centers, TotalView, IVR, Operations Management, Workforce Planning, Analytics, Capacity Planning, Metrics, Business Analysis, Contact Center..., Resource Management, Team Management, Call Centers, Management, Leadership, Training, Team Leadership, Customer Satisfaction, Quality Assurance, Performance Management, Employee Training, Business Process..., Business Process, Software Documentation
Education
Brigham Young University 2000 — 2002
Management Information Systems, 3,9
Brigham Young University 1997 — 2002
Bachelor's degree, Management Information Systems
ModusLink August 2015 - Present
Peaks Island Press 2005 - Present
Bluehost January 2014 - April 2014
Digital Manga 2006 - 2013
Convergys 2005 - 2005
Convergys 2001 - 2005
BugNet 2000 - 2001
Linguatech 1994 - 2000
WordPerfect 1992 - 1994
Bartle, McGrane Duffy & Jones 1991 - 1992
Skills
Linguistics, Translation, Editing, English, Manuals, Publishing, Localization, Books, Japanese, Electronic assembly, Reading schematics, Copy Editing, Copywriting
Education
Brigham Young University 1985 — 1988
Master of Arts (M.A.), Teaching English as a Second or Foreign Language
Brigham Young University 1977 — 1985
Bachelor of Arts (B.A.), Japanese Language and Literature
Property Solutions International Inc. December 2014 - Present
WritersDomain.net August 2014 - Present
Boostability November 2013 - August 2014
Vivint March 2013 - May 2013
Convergys January 2013 - April 2013
Pizza Factory September 2011 - December 2012
The Church of Jesus Christ of Latter-day Saints June 2009 - June 2011
King County Library System May 2007 - May 2009
Skills
Management, Training, Time Management, Leadership, Sales, Microsoft Excel, Customer Service, Finance, Public Speaking, Team Leadership, PowerPoint, Team Building, Microsoft Office, Teaching, Content Editing, Copy Editing, Proofreading, Internet Writing, Creative Writing, Team Motivation, Social Networking, Access, Teamwork, Marketing
Education
Brigham Young University 2015 — 2017
Commercial Music and Communications
Woodland Care November 2013 - Present
Convergys December 2012 - October 2013
Convergys March 2012 - December 2012
Convergys November 2011 - March 2012
Brigham Young University May 2011 - August 2011
Koosharem Staffing Svcs. June 2009 - August 2010
Koosharem Staffing Services August 2009 - April 2010
Snow College August 2008 - December 2008
Snow College January 2008 - April 2008
Snow College January 2007 - April 2007
Skills
Teaching, Registered Nurses, BPH, Customer Service, Data Entry, Public Speaking, Tutoring, Microsoft Office, Occupational Health, PowerPoint, Community Outreach, Leadership
Education
FORTIS COLLEGE 2012 — 2013
Associate's degree Nursing, Registered Nursing/Registered Nurse
Brigham Young University 2009 — 2011
Bachelor of Science (BS), Public Health
Brigham Young University 2009 — 2011
Minor, Gerontology
Snow College 2006 — 2008
Associate of Science (AS), General Studies
Fortis College
Associate of Science (AS), Nursing Science
Verio Webhosting Inc February 2011 - Present
Montage Hotels & Resorts November 2010 - September 2011
Convergys March 2010 - September 2010
Brigham Young University July 2008 - December 2008
Student Entrepreneur September 2006 - April 2007
Education
Brigham Young University - Idaho
Bachelors of Science, Computer Information Technology; cluster in Communications and Math
Pierce College 2001 — 2003
Associate of Arts and Sciences, Information Systems
Helix Business Solutions March 2013 - Present
Oracle May 2007 - July 2012
RightNow May 2007 - March 2012
Solid Ground Technologies November 2005 - May 2007
Convergys December 1997 - November 2005
Skills
ISV, New Business Development, Channel, Telecommunications, Team Building, Team Leadership, Cross-functional Team..., Virtual Teams, User Interface Design, Integration, Innovation, Business Intelligence, Solution Selling, Business Alliances, Go-to-market Strategy, Cloud Computing, SaaS, Product Management, Start-ups, Multi-channel Marketing, Management, Business Development, Managed Services, Product Marketing, Leadership, Enterprise Software, CRM, Change Management
Education
BYU 1983 — 1989
Bachelor of Science (BS), IT Management
InsideSales.com April 2014 - Present
InsideSales.com September 2013 - April 2014
My Fast PC July 2013 - September 2013
Rocky Mountain Essential Oils October 2012 - June 2013
CLEARLINK April 2012 - October 2012
Convergys September 2011 - March 2012
Pinnacle Security August 2008 - September 2011
Proz, Inc. December 2009 - January 2011
Education
Utah Valley University 2010 — 2015
Communications, Public Speaking
BYU-Idaho 2008 — 2010
Business Management, Marketing
Lone Peak High School 2002 — 2005
Clarity Vision Group July 2015 - Present
Orem Eye Clinic June 2014 - April 2015
Lowe's Home Improvement March 2014 - May 2014
Convergys October 2013 - January 2014
Nu Skin Enterprises November 2012 - August 2013
Kuck Immigration Partners April 2012 - August 2012
Skills
Phlebotomy, Piano, Ukulele, Euphonium, Baritone Ukulele, Charango, Zanpoya, Acoustic Guitar, Harmonica, Trumpet, Tuba, Trombone, Microsoft Office, Internet Explorer, Google Chrome, Firefox, Safari, Mac, Microsoft Excel, Customer Service, Sales Support Tools, PowerPoint, Public Speaking, Research, Social Media, Leadership, Sales, Social Networking, Teaching, Microsoft Word, Time Management, Data Analysis, Data Entry, Outlook, Healthcare
Education
Brigham Young University 2009 — 2015
Bachelor of Arts (BA), Political Science and Government
Phlebotomy Training Specialists 2013 — 2013
Phlebotomy Certification, Phlebotomy Technician/Phlebotomist
Wendi Pilling Graphics February 2011 - Present
Convergys September 2005 - September 2007
Great Harvest Bread Co. March 2004 - September 2005
Skills
Adobe Illustrator, Illustration, Illustrator, Graphics, Social Media, Art
Education
Brigham Young University 1999 — 2005
Bachelor, English Literature
PostReps LLC March 2013 - Present
Home Lantern Games, LLC November 2007 - Present
BYU-Idaho August 2013 - Present
Dodge Portraits May 2014 - January 2015
Lion Rampant Imports August 2012 - May 2014
Justine Creative Group - Dodge Portraits July 2011 - August 2012
Century 21 North Homes Realty, Inc. March 2004 - July 2011
CENTURY 21 North Homes Realty, Inc. March 2004 - February 2011
Wizard International August 2002 - January 2004
Convergys March 2000 - February 2003
Skills
Marketing, Sales, SEO, Product Marketing, Real Estate, Entrepreneurship, Management, Customer Service, Project Management, Graphic Design, Product Management, Online Marketing, Social Media Marketing, Direct Sales, Customer Satisfaction, Marketing Strategy, Online Advertising, Email Marketing, Business Development, Social Networking, Program Management
Education
Brigham Young University - Idaho 2013 — 2016
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
Utah Valley University 2000 — 2003
Workfront February 2015 - Present
Workfront (fromerly AtTask) April 2011 - February 2015
MyInvitationLink.com January 2008 - September 2014
AtTask 2008 - April 2011
Wiseguys Comedy Cafe August 2004 - September 2008
Johnny B's Comedy Club August 2001 - May 2005
Convergys 2001 - 2004
Skills
Salesforce.com, Account Management, Lead Generation, SaaS, Cloud Computing, Sales Operations, Leadership, Management, Consulting, Sales, Entrepreneurship, Sales Process, Enterprise Software, Training, B2B, Marketing, Solution Selling, CRM, Strategic Partnerships, Professional Services, Project Management, Sales Management, Product Management, Business Development
Education
Brigham Young University 1994 — 1998
Bachelor of Arts, Philosophy, Philosophy
Platinum HR - HR Consulting January 2015 - Present
The Leavitt Group May 2005 - January 2015
180 Fusion 2013 - 2014
Convergys 1993 - 2005
Matrixx Marketing Inc 1993 - 2005
Skills
Human Resources, Employment Law, Training, Time Management, Workers Compensation, Employee Relations, Performance Management, Recruiting, Employee Benefits, Benefits Administration, Customer Service, Organizational..., Strategic Planning, Leadership, Coaching, Onboarding, Personnel Management, Talent Acquisition, Insurance, Leadership Development, HRIS, Health Insurance, Employee Training, Executive Coaching, Deferred Compensation, Applicant Tracking...
Education
Brigham Young University
BA, Administrative Management
Metro Wastewater Reclamation District April 2003 - Present
Convergys February 1994 - August 2001
United States Air Force May 1966 - September 1992
Skills
Project Management, Air Force
Education
Webster University 1980 — 1981
MA, International Relations
Brigham Young University 1963 — 1966
BA, Political Science & History
Bank of Georgetown July 2014 - Present
Bank of Georgetown September 2012 - Present
Brigham Young University July 2011 - June 2012
Stowaway Magazine January 2012 - April 2012
Woodrow Wilson International Center for Scholars January 2011 - April 2011
Convergys June 2010 - August 2010
Sandy Area Chamber of Commerce October 2007 - August 2008
The UPS Store November 2006 - February 2008
Skills
Oral & Written..., Writing, Research, Editing, Microsoft Office, Word, InDesign, Team Leadership, Team-oriented, Social Media, Outlook, Microsoft Word, English, Politics, Human Resources, Time Management, Copy Editing, Proofreading, Leadership, Marketing, Program Management, Facebook, Training, Nonprofits, Public Speaking, Customer Service, Social Networking
Education
Brigham Young University 2008 — 2012
BA, American Studies
Convergys VP, Account ManagementConvergys1995 - 2015
Skills
BPO, Workforce Management, Service Delivery, Outsourcing, Call Centers, CRM, Vendor Management, Operations Management, Process Improvement, Program Management, Call Center, Leadership, Customer Experience, Account Management, Financial Services, Cross-functional Team..., Offshoring, Contact Centers, Strategy
Education
Brigham Young University
Telerx 2013 - Present
Sitel 2011 - 2013
Qualfon 2009 - 2011
Summit Solutions / Jeppson Group, LLC 2002 - 2010
Marketing Ally TeleServices, INC. 1997 - 2001
Convergys 1990 - 1997
Coopers & Lybrand 1984 - 1988
Skills
Forecasting, Customer Service, Budgets, BPO, Call Center, Outsourcing, Account Management, Customer Experience, New Business Development, Operations Management, Lead Generation, Business Development, Customer Satisfaction, Sales Management, Telemarketing, Call Centers, CRM, Leadership, Strategy
Education
University of Utah 1979 — 1983
BS, Accounting
Brigham Young University 1978 — 1978
Atrian Software January 2011 - Present
Stories About Me July 2009 - May 2011
IM Flash Technologies September 2006 - June 2009
PedigreeMagnet January 2004 - August 2006
Convergys November 2003 - December 2003
Learnframe February 1999 - November 2003
Registered Business DBA Evan L. Eastley, Software Engineer October 1998 - February 1999
First Security Bank September 1998 - October 1998
Complete Data Solutions September 1997 - September 1998
American Stores April 1995 - June 1996
Education
Brigham Young University
Bachelor of Science
Intermountain Healthcare August 2015 - Present
Discover Financial Services December 2013 - August 2015
Convergys May 2013 - December 2013
Microsoft August 2011 - January 2013
Junior Achievement of Washington January 2011 - August 2011
Ivy &Thyme January 2002 - January 2011
Skills
Coordination, Customer Service, Event Planning, Promotions, Receptions, Hiring, Special Event, Technical Recruiting, Fundraisers, Sourcing, Private Events, Talent Management, Birthdays, Dinners, Special Events, Screening, Customer Relations, Talent Acquisition, Social Events, Search, Anniversaries, Testing, Leadership Development, Catering, Banquets, Resume Writing, Weddings, Organizational..., Event Management, Event Marketing, Interviewing, Recruiting, Interviews, SDLC, Recruitment Advertising, Time Management, Internet Recruiting, College Recruiting, Management, Building Relationships, Training, Networking, Contract Recruitment, Contract Negotiation, Employee Training, Executive Search, Teamwork, Human Resources, Team Building, Leadership
Education
Brigham Young University - Idaho 2004 — 2010
Bachelor's, Communication Organizational Behavior
The TriZetto Group September 2008 - Present
CVS Caremark Corporation June 2011 - August 2011
The TriZetto Group September 2008 - November 2010
First National Bank of Arizona 2007 - 2008
Infocrossing July 2007 - October 2007
Infocrossing 2007 - 2007
Cymphonix 2005 - 2006
convergys 2000 - 2005
Skills
BCMSN, Troubleshooting, Windows Server, Testing, Quality Assurance, Cisco, Virtualization, Windows 7, TCP/IP, Technical Support, Microsoft SQL Server, Software Documentation, Visio, Cisco Technologies, Requirements Analysis, SQL, CCNA, VPN, Databases, Disaster Recovery, Integration, Active Directory, Microsoft Exchange, Vendor Management, SharePoint
Education
Utah State University 2002 — 2005
Masters, Information Systems
Brigham Young University 1994 — 2000
Bachelors of Science, Information Systems
Mesa Community College
The Fix Family Ice Cream Treatery December 2012 - Present
Cedar Hills Golf Club March 2007 - July 2012
In2m Corporation February 2006 - March 2007
Convergys March 1999 - March 2006
Skills
Marketing Strategy, Sales, New Business Development, Marketing, Strategic Planning, Entrepreneurship, Event Management, Start-ups, Email Marketing, Coaching, Small Business, Lead Generation, Public Speaking, Team Leadership
Education
Brigham Young University 2002 — 2004
MBA, Business
Musician's Friend / Guitar Center October 1998 - May 2011
Convergys July 1997 - October 1998
Skills
Excel, Merchandising, Word, Vendor Relations, Catalogs, Purchasing, Inventory Management, Product Sourcing, Product Development, E-commerce, Negotiation, Music, Category Management, Promotions, Customer Service, Market Planning, Contract Negotiation, Sales Management, Team Building, Strategic Planning, Online Marketing, Leadership, Marketing Strategy, Forecasting, Sound, Music Industry, Management, Recording, Social Media Marketing, Microsoft Excel, Retail, Competitive Analysis, Advertising, Microsoft Word, Public Relations, Marketing, Sales, Product Management, Budgets, Product Marketing, Consumer Electronics, Email Marketing, Online Advertising, Pricing, Sales Operations, Account Management, Customer Satisfaction, Call Centers, Team Leadership, Cross-functional Team...
Education
Brigham Young University 1989 — 1993
BA, Russian Language and Literature
Convergys July 2010 - Present
Convergys November 2009 - July 2010
Convergys January 2009 - November 2009
Convergys June 2006 - December 2008
Wasatch Fire Suppression, LLC January 2003 - December 2007
Convergys March 2005 - June 2006
Convergys April 2004 - January 2006
Convergys April 2000 - April 2004
Skills
BPO, Call Center, Outsourcing, Workforce Management, Process Improvement, Vendor Management, Business Process..., Customer Experience, Forecasting, Offshoring, Performance Management, Change Management, Strategy, Business Strategy, Contract Negotiation, New Business Development, Contact Centers, Financial Analysis, Team Management, Leadership, Account Management, Financial Services, Transition Management, Telecommunications, Call Center Development, Wireless, Budgets, Business Analysis, Business Process, CRM, Call Centers, Cross-functional Team..., Customer Satisfaction, Program Management, Management
Education
Weber State University 2000 — 2002
Master's, Accounting
Weber State University 1998 — 2000
Bachelor's, Accounting
Brigham Young University 1993 — 1996
Accounting
Private Practice December 2013 - Present
NetCracker Technology May 2012 - Present
Convergys 1993 - May 2012
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Team Building, Microsoft Office, Project Management, System Administration, Operating Systems, Building Relationships
Education
Certified Hypnotherapy Training School 2013 — 2013
Certified Hypnotherapist, Hypnotherapy/Hypnotherapist, Certified
Denver Technical College 1988 — 1998
Associate's degree, Computer Programming, A
Brigham Young University
Utah Valley University
J. O. Combs School District 2014 - Present
Gilbert Public School January 2014 - May 2014
Preston School District May 2011 - November 2013
Convergys June 2012 - March 2013
Convergys May 2011 - May 2012
Logan, Cache & Preston School Districts 2010 - 2011
Skills
Curriculum Design, E-Learning, Instructional Technology, Teacher Training, Public Speaking, Research, Customer Service, Teaching Adults, Distance Learning, Training Delivery, Training, Soft Skills, Microsoft Office, Leadership Development, Instructor-led Training, Classroom, Social Studies, Curriculum Development, Educational Technology, Tutoring, Teaching
Education
University of Southern California 2012 — 2013
Master of Art Teaching, Social Sciences
Brigham Young University - Idaho 2003 — 2007
B.A., History Teacher Education
Brigham Young University
Continuing Education
AAA August 2015 - Present
Esurance November 2014 - August 2015
Unisys July 2014 - November 2014
LG Electronics March 2013 - April 2014
MarketStar March 2013 - April 2014
LG Electronics March 2010 - March 2013
MarketStar March 2010 - March 2013
Convergys February 2008 - March 2010
Juniper Networks February 2008 - March 2010
Teleperformance, USA August 2007 - February 2008
Skills
Customer Service, Customer Retention, Customer Service..., Customer Service..., Technical Support, Computer Repair, Computer Maintenance, Publicity, Content Managed Websites, Corporate Websites, Personal Websites, Sales, Internal Marketing, Sales Management, Windows, Windows XP Pro, Windows Vista, Windows 7, Social Networking, Web Content, Database Administration, Client Rapport, Customer Satisfaction, Account Management, Sales Operations, CRM, Customer Experience, Direct Sales, Leadership, Sales Process, Management, Product Marketing
Education
Brigham Young University - Idaho 2014 — 2018
Bachelor's Degree, Computer Science
Weber State University 2001 — 2001
Associate's degree, General Studies
Roy High School 1996 — 2000
High School Diploma, General Studies
Vivint May 2011 - Present
Vivint April 2009 - May 2011
APX Alarm Security Solutions Inc. August 2008 - April 2009
Convergys February 2007 - July 2008
Skills
Spanish
Education
Brigham Young University 2008 — 2012
BS, Computer Science Animation Emphasis
Lane Community College 2002 — 2006
AA, Multimedia Design
Caterpillar Inc. May 2013 - Present
BRIGHAM YOUNG UNIVERSITY - MARRIOTT SCHOOL OF MANAGEMENT August 2011 - April 2013
CATERPILLAR May 2012 - August 2012
CASELLE December 2010 - August 2011
CASELLE January 2009 - December 2010
CASELLE January 2008 - December 2008
AUTOZONE September 2006 - December 2007
SILVER CREEK MARKETING April 2006 - August 2006
CONVERGYS August 2005 - April 2006
Arizona Phoenix Mission 2003 - 2005
Skills
New Business Development, Customer Relations, Problem Solving, Forecasting, Financial Analysis, Microsoft Office, Process Improvement, Negotiation, Microsoft Excel, Budgets, Pricing, Inventory Management, Business Strategy, Analysis, Team Leadership, Accounting, Cross-functional Team..., Data Analysis, Financial Reporting, Purchasing, Accounts Payable, Access, Financial Modeling, Managerial Finance, Customer Service, Finance, Team Building, Supply Chain Management, Strategy, Leadership
Education
Brigham Young University 2011 — 2013
MBA, Global Supply Chain Management
Utah Valley University 2005 — 2008
BS, Accounting
Brigham Young University November 2011 - Present
Equinox IT Services 2004 - November 2011
Convergys 2003 - 2004
Skills
Leadership, Project Management, Team Building, Java, Java Enterprise Edition, System Administration, Windows Server, Management, Information Technology, Consulting, Product Management, IT Service Management, Network Administration, Active Directory, Troubleshooting, SaaS, PHP, Training, Computer Hardware, Linux, Networking, Technical Support, Security, Cloud Computing, Servers, Business Intelligence, Microsoft SQL Server, Microsoft Exchange, Business Systems..., Culture Change, Mandarin, Enterprise Software, Strategic Planning, Entrepreneurship
Education
Brigham Young University 2004 — 2009
Chinese, Electrical Engineering
Kaohsiung Mission 1999 — 2001
District Leader, Organizational Leadership
Timpanogos High School 1994 — 1998
High School Diploma, How to get A's while serving OUT of the classroom
Convergys Director of OperationsConvergysOctober 2003 - July 2011
Skills
Microsoft Office, Call Center, Call Centers, Process Improvement, Customer Satisfaction, Operations Management, Performance Management, Account Management, Customer Experience, CRM, Team Management, Vendor Management, Outsourcing, BPO, Program Management
Education
Brigham Young University 1987 — 1991
Business Management
At Risk Youth July 2013 - Present
American Leadership Academy July 2009 - Present
Bluehost.com June 2011 - November 2011
Convergys May 2004 - September 2009
College Pro Painting May 2001 - May 2003
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Coaching, Teaching, Customer Service, PowerPoint, Strategic Planning, Research, Public Speaking, Leadership, Program Management, Management, Training
Education
Brigham Young University 2003 — 2008
Bachelor of Exercise Science, Physical Education Teacher Education
The Nielsen Company February 2001 - Present
Convergys September 1998 - February 2001
Skills
Customer Service, CRM, Negotiation, Data Analysis, Team Building, Strategic Planning, Microsoft Office, Account Management, Leadership, Microsoft Excel, Sales, Management, Team Leadership, Process Improvement, New Business Development, Training, Advertising Research, Sales Management, Contract Negotiation, Social Networking, Cross-functional Team...
Education
Brigham Young University 1995 — 1997
BA, Broadcasting, Sales and Management
Brigham Young University - Hawaii 1991 — 1992
General Education
Kaiser High School 1987 — 1991
Ancestry.com June 2011 - Present
State of Utah April 2006 - June 2011
Self Employed/Consultant August 2007 - December 2010
iRebates September 2005 - April 2006
Prudential Utah Real Estate January 2005 - September 2005
PracticeDx May 2004 - January 2005
Brigham Young University April 2003 - September 2004
Convergys November 2001 - January 2003
Skills
Java, Struts, Spring, SQL, JSP, SQL Server, Eclipse, MVC, CSS, XML, MySQL, AJAX, Subversion, Apache, HTML, Web Services, jQuery, Tomcat, Web Development, Agile, Web Applications, ColdFusion, JavaScript, Windows, OOP, Software Development, JSON, Programming, J2EE, Hibernate, Scrum, Databases, IIS, JDBC, Servlets, Software Engineering, Frameworks, DWR, Apache Commons, iText, JSTL, Log4j, Sitemesh, SOA, Git, JUnit, Maven, REST, SOAP
Education
Brigham Young University 2000 — 2006
BS, Information Technology
Brigham Young University 2000 — 2006
Bachelor's degree, Information Technology
The Home Depot October 2014 - Present
Teleperformance December 2012 - October 2014
Amazon April 2012 - December 2012
Amazon April 2011 - April 2012
Convergys January 1999 - October 2011
Convergys August 1999 - March 2011
AddHealth February 2009 - August 2010
Convergys January 1995 - January 1999
Nelco January 1993 - January 1995
Skills
Call Center, Team Management, Customer Satisfaction, Outsourcing, Program Management, Account Management, Management, Contact Centers, Leadership, Customer Experience, Workforce Management, BPO, Analysis, Service Management, Vendor Management, Call Centers, Inbound Marketing, Process Improvement, Operations Management, Technical Support, Access, Customer Support, Inventory Management, Recruiting, Lead Generation, Change Management, CRM, Conflict Resolution
Education
Brigham Young University 1991 — 1994
B.S, Business Management
Brigham Young University 1990 — 1994
BA, Business Management
Riverside Research August 2007 - Present
Convergys 2000 - 2006
Skills
Instructional Design, Project Management, Training Delivery, Microsoft Office, Teaching, Team Management, Foreign Languages, Coaching, Curriculum Design, Training, Technical Writing, Leadership Development, E-Learning, Leadership, Social Networking, Program Management, Content Development, Team Building, Team Leadership, Research, Organizational..., Public Speaking
Education
University of Colorado Colorado Springs 1993 — 1994
MA, Curriculum and Instruction
Brigham Young University
eBay Inc October 2014 - Present
Boostability May 2014 - July 2014
Ceridian September 2013 - February 2014
Xactware November 2010 - June 2013
OrangeSoda March 2011 - September 2012
Intermountain Healthcare June 2010 - October 2010
Praxair November 2009 - January 2010
Convergys December 2008 - June 2009
Safeco January 2005 - January 2008
Asset Management Sales June 2004 - September 2004
Skills
Outlook, Excel, PowerPoint, Hospitality, Word, Access, Microsoft Office, Insurance, Customer Service, Scheduling, Visio, Lotus Notes, Windows, Mac, Internet Explorer, Customer Relations, XP, Data Entry, PeopleSoft, English, Telephone Skills, Typing, Research, Inventory Management, Writing, Administrative Support, Databases, Marketing
Education
Stetson University 1996 — 1999
MBA, Business Administration
Brigham Young University 1992 — 1995
BA, Communications Studies
Brigham Young University - Idaho 1990 — 1992
AA, General Studies
Pine Eagle Charter School August 2013 - Present
Brigham Young University August 2012 - April 2013
Convergys September 2011 - June 2012
Brigham Young University Hawaii August 2008 - June 2011
Brigham Young University Hawaii August 2010 - May 2011
Polynesian Cultural Center April 2007 - August 2008
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Sales, Data Entry, Research, Access, Teamwork, Customer Service, Event Planning, English, Humor, Leadership, Music, Teaching, Lesson Planning, Critical Thinking, Social Networking, Management, Social Media, Team Leadership, Time Management, Training, Editing, Event Management
Education
Brigham Young University 2012 — 2013
Master of Arts (M.A.), Choral Conducting
Brigham Young University - Hawaii 2003 — 2011
Bachelor of Arts (B.A.), Vocal Performance and Education
University of the South Pacific 2002 — 2002
Accounting, Economics
Delta Air Lines May 2013 - Present
Convergys March 2011 - Present
Mentor Treinamentos January 2009 - January 2011
HSI November 2002 - December 2008
Wall Street Institute August 1998 - October 2003
Skills
Sales, Team Leadership, Business Analysis, Negotiation, Business Development, Customer Service, Strategic Planning, Business Planning, Business Strategy, Budgets, Team Management, Sales Management, Microsoft Excel, Microsoft Office, Windows
Education
Fundação Getulio Vargas 2007 — 2009
MBA, Gestão em Saúde
INPG 2003 — 2005
MBA, RECURSOS HUMANOS
Brigham Young University 1991 — 1995
Bachelor of Science (BS)
State of Utah August 2012 - Present
State of Utah Department of Workforce Services July 2010 - August 2012
Convergys April 2010 - August 2010
Whats A Career November 2009 - July 2010
Enterprise Rent-A-Car 2007 - 2009
Enterprise Rent-A-Car (formerly Vanguard Car Rental, USA) 2004 - 2007
Enterprise Rent-A-Car (formerly Vanguard Car Rental, USA) 2003 - 2004
Enterprise Rent-A-Car (formerly Vanguard Car Rental, USA) 2002 - 2003
PacifiCare/Altius 1998 - 1999
Skills
Coaching, Interviews, Resume Writing, Career Development, Training, Career Counseling, Employee Relations, Public Speaking, Job Coaching, Job Search, Job Search Strategies, Workshop Facilitation, Conflict Resolution, Interview Preparation, Community Outreach, Resume, Policy, Job Fairs, Workforce Development, Cover Letters, Program Development, Case Managment, Mock Interviews
Education
Brigham Young University
BA, Music
University of Phoenix
MA, Organizational Management
BNSF Railway September 2012 - Present
Sunrise Engineering December 2011 - August 2012
Convergys November 2011 - August 2012
Brigham Young University September 2010 - December 2010
Brigham Young University April 2010 - June 2010
Brigham Young University September 2009 - December 2009
Brigham Young University May 2009 - June 2009
Brigham Young University September 2008 - December 2008
Orem City February 2008 - August 2008
Brigham Young University September 2006 - January 2008
Skills
Civil Engineering, Water Resources, AutoCAD, ArcMap, Hydrology, ArcGIS, GIS, Microsoft Office, Hydraulics, Microsoft Excel, Environmental..., PowerPoint, Stormwater Management, CAD, Engineering
Education
Brigham Young University 2010 — 2010
Masters of Science, Civil Engineering, Water Resources
Brigham Young University 2006 — 2009
BS, Civil Engineering/Water Resources
Intermountain Healthcare January 2008 - Present
Melaleuca October 2006 - February 2007
Flying J October 2005 - December 2005
Convergys December 2003 - August 2005
Skills
Technical Support, Troubleshooting, Networking, Help Desk Support, Computer Hardware, Active Directory, XP, Windows 7, Computer Maintenance, Internet Explorer, Hands-on Training, IBM iSeries, Customer Service, Software Documentation, Data Entry, VPN, Windows XP
Education
Brigham Young University - Idaho 2006 — 2007
ADP TotalSource October 2008 - Present
Sento January 2003 - December 2007
Convergys 1997 - 2003
American Express June 1982 - July 1997
Skills
Workforce Management, BPO, Call Center, Quality Assurance, Vendor Management, Management, Program Management, CRM, Customer Satisfaction, Outsourcing, Strategy, Project Management, Performance Management, Process Improvement, Budgets, Customer Service, Coaching, Business Analysis, Business Process..., Analysis, Training, Call Centers, Operations Management, Customer Experience
Education
Brigham Young University
Lam Research June 2014 - Present
PwC August 2012 - April 2014
Lam Research January 2012 - September 2012
Lam Research 2011 - 2012
Convergys September 2009 - December 2009
Skills
Accounting, Auditing, Microsoft Excel, Forecasting, Access, Software Documentation, Sarbanes-Oxley Act, VBA, Microsoft Office, GAAP, Microsoft Word, PowerPoint, Financial Analysis, Organization, Customer Service, Matlab, Development Tools, Financial Reporting, Management, Internal Controls
Education
Brigham Young University - Idaho 2006 — 2012
Bachelor of Science (BS), Accounting, 3.49
Provider Healthcare March 2015 - Present
AMG Resources, LLC April 2012 - Present
The Church of Jesus Christ of Latter-day Saints March 2013 - March 2015
Unlimited Transportation, Inc 2012 - 2013
Extend Health 2011 - 2012
Convergys 2010 - 2011
Aculis 2008 - 2010
Statera 2007 - 2008
Aculis 2006 - 2007
CompHealth 2003 - 2006
Skills
Call Center, Employee Relations, Talent Acquisition, Technical Recruiting, Performance Management, Interviewing, Hiring, Compensation, Sourcing, Vendor Management, Mentoring, Recruitment/Retention, Coaching, Organizational..., Employment Law, Benefits, Talent Management, Leadership Development, Team Building, Applicant Tracking..., Process Improvement, Account Management, Negotiation, Team Management, Recruiting, Employee Benefits, Call Centers, Benefits Negotiation, Personnel Management, Internet Recruiting, Management, Training, Interviews, Leadership, Deferred Compensation, Human Resources, Temporary Placement, Benefits Administration, Customer Retention, Change Management, Sales, Conflict Resolution, College Recruiting, Onboarding, Employee Engagement, HRIS, Time Management, Employee Training, Workforce Planning, Resume Writing
Education
Niskayuna High School 1989 — 1993
Brigham Young University - Idaho
Associates, Health Science
University of Phoenix
Bachelor, Business Management
University of Phoenix
MBA, HR, Finance
Lenovo March 2011 - Present
eFileCabinet January 2011 - March 2011
eFileCabinet September 2009 - January 2011
LANDesk Software November 2006 - September 2009
Convergys July 1998 - November 2006
Skills
Channel, Channel Sales, Multi-channel Marketing, Partner Development, Product Management, Business Development, Project Management, Territory Management, Management, Recruiting, IT Management, Channel Partners, Solution Selling, Sales Enablement, SaaS, Salesforce.com, Partner Management, Enterprise Software, Account Management, Demand Generation, Leadership, Program Management, Sales
Education
Brigham Young University 2007 — 2009
MBA, Finance, Strategy
Brigham Young University 2002 — 2005
BS, Business Management - Finance
Basic High School
Basic High School
Accenture September 2014 - Present
Accretive Health December 2011 - September 2014
BJC HealthCare February 2009 - January 2012
Express Scripts 2006 - 2008
Convergys 2004 - 2006
NASA Glenn Research Center 2003 - 2003
Skills
Process Improvement, Leadership, Strategy, Management, Data Analysis, Project Management, Six Sigma, Recruiting, Forecasting, Budgets, Call Centers, Databases, Time Management, Leading Change, Marketing, Microsoft Excel, Business Analysis, Business Process..., Database Admin, Revenue Cycle
Education
Washington University in St. Louis 2008 — 2010
MBA
Brigham Young University 1997 — 2004
Bachelor of Science, Management Information Systems
Brigham Young University September 2013 - Present
Convergys July 2013 - September 2013
Skills
Research, Writing, Text Editing, Leadership, Teaching, Teamwork, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Analysis, Photo Editing, Photography, Oil Painting, Drawing, Piano, Guitar
Education
Brigham Young University 2010 — 2016
Bachelor's Degree, International Relations and Affairs, Minor, Business Management
Timpanogos High School 2007 — 2010
High School, High Honor Roll
Anthem 2010 - Present
Healthcare Insight 2007 - 2010
Convergys 2006 - 2007
dbaDIRECT, Inc. 1999 - 2006
Prime Business Solutions, Inc. 1995 - 1999
Prime Succession, Inc. 1993 - 1995
Skills
Data Warehousing, SDLC, ETL, Data Modeling, Microsoft SQL Server, Visio, SSIS, SharePoint, Databases, SQL, DB2, Database Design, T-SQL, Oracle, Business Intelligence, Disaster Recovery, SQL Tuning, Performance Tuning, Unix, Database Administration, ITIL
Education
University of Utah 1993 — 1995
Bachelor of Science (BS), Accounting
Brigham Young University 1989 — 1993
Electrical and Electronics Engineering
EMC April 2012 - September 2013
United States Postal Service August 2011 - April 2012
Convergys October 2006 - 2010
Skills
Solaris, Project Planning, Process Improvement, EMC Storage, Customer Service, Microsoft Office, Novell, Team Building, Windows, NetApp, Cisco Technologies, Novell Netware, Storage, Clariion, TCP/IP, SAN, Storage Area Networks, Call Centers
Education
Brigham Young University - Hawaii 1984 — 1985
BYU Broadcasting January 2013 - Present
BYU Broadcasting February 2010 - January 2013
BYU Broadcasting January 2006 - February 2010
Convergys January 1999 - May 2004
KBYU-TV & FM June 1995 - October 1998
KBYU-TV & FM December 1994 - June 1995
KBYU-FM April 1992 - December 1994
Skills
Fundraising, Public Speaking, Event Planning, Strategic Planning, Marketing, Training, Customer Service, Management, Microsoft Office, Sales, Editing, Public Relations, Business Strategy, Social Media, Leadership, Microsoft Excel, Social Networking, Marketing Strategy, Leadership Development, Event Management, Marketing Communications, Nonprofits, Data Analysis, Budgets, Volunteer Management, Social Media Marketing, Research, Market Research
Education
Brigham Young University 2009 — 2011
MBA, Business Administration
Brigham Young University 1990 — 1995
BA, Broadcast Communications
Tutor.com August 2014 - Present
Quail Run Primary School Foundation August 2012 - March 2013
Canyon Crest Elementary February 2012 - May 2012
Convergys December 2011 - January 2012
Global Service Center November 2007 - April 2011
Church of Jesus Christ of Latter-day Saints May 2010 - August 2010
Brigham Young University January 2007 - April 2007
Missionary Training Center Cafeteria May 2006 - August 2006
Skills
Bilingual-Spanish, Video Editing, Customer Service, Editing, Spanish, Outlook, Microsoft Office, SharePoint, Windows, Teaching, Technical Support
Education
Brigham Young University 2006 — 2011
Bachelor of Arts, English, Business
University of Lima 2005 — 2006
Bachelor of Science, Computer Engineering
Domo, Inc. March 2015 - Present
Domo, Inc. February 2014 - March 2015
Domo, Inc. July 2011 - January 2014
Footnote.com December 2006 - July 2011
Bajio National June 2006 - December 2006
Farmers Family Center August 2002 - June 2006
Convergys March 2001 - October 2001
Skills
JavaScript, Agile Methodologies, XML, Scrum, MySQL, Agile Project Management, PostgreSQL, jQuery, Web Development, AJAX, Project Management, Software Development, User Experience, HTML5, CSS3, Salesforce.com, Web Applications, User Interface Design, Omniture, Web Analytics, Enterprise Software, SQL, JSON, Process Improvement, Kanban, Solution Architecture, ETL, SaaS, Management, Cloud Computing, Analytics, Business Intelligence
Education
Utah Valley University 2008 — 2010
Digital Media: Internet Technologies
Brigham Young University 1997 — 2003
International Relations: International Political Economy
Convergys May 2013 - Present
Convergys February 2011 - May 2013
Convergys July 2010 - February 2011
Skills
Sales, Motivation, Hardwork, Incentives, Incentive Programs, Satellite TV, Coaching, Training, Microsoft Office, Project Management, Quality Auditing, Innovation, Change Management, Communication, Building Relationships, Team Building, Leadership Development, Curriculum Development, Workforce Management, Customer Experience, Customer Satisfaction, Team Leadership
Education
Brigham Young University 2003 — 2008
Bachelor of Arts (B.A.), Political Science and Government
Maid Right of North Phoenix February 2014 - Present
American Express Business Travel January 2011 - Present
American Express Business Travel January 2006 - February 2011
American Express November 2000 - December 2005
Convergys 1992 - 2000
Skills
Leadership Development, Thought Leadership, Strategic Planning, Business Strategy, Call Center Development, Call center start-up, Hiring Personnel, Cross-functional Team..., Team Leadership, Situational Leadership, Data Analysis, Customer Experience, Customer Service, Customer Retention, PowerPoint, Account Reconciliation, Quality Management, Operating Budgets, Public Speaking, Corporate Communications, Intercultural Awareness, Global Sourcing, Global Strategy, Workforce Planning, Intelligent Call Routing, Performance Management, Incentive Programs, Human Resources, Organizational..., Executive Management, Relationship Management, Six Sigma, Vendor Management, Management, Operations Management, Process Improvement, Analytics, Training, Change Management, Leadership, Call Centers, Credit Cards, Strategy, P&L Management, Customer Satisfaction, Coaching, Financial Services, Sales, CRM, Account Management
Education
Brigham Young University 1986 — 1992
B.A., English
Steptoe & Johnson LLP September 2014 - Present
DOI - Department of the Interior August 2013 - December 2013
Steptoe & Johnson LLP May 2013 - July 2013
Utah Supreme Court January 2013 - April 2013
J. Reuben Clark Law School January 2012 - April 2013
The Church of Jesus Christ of Latter-day Saints May 2012 - July 2012
Convergys June 2010 - July 2011
Marriott School of Management May 2009 - May 2010
Brigham Young University Residence Life September 2008 - April 2009
LDS Employment Resource Services May 2008 - August 2008
Skills
Legal Research, Legal Writing, Document Review, Editing, Spanish, Newsletters, Research, Social Media, Public Speaking, Teaching, Blogging, Microsoft Excel, PowerPoint, Microsoft Word, Event Planning, Facebook, Data Analysis, Microsoft Office, Customer Service, Statistics
Education
Brigham Young University—J. Reuben Clark Law School 2011 — 2014
JD, Law, Summa Cum Laude
Brigham Young University 2004 — 2010
Bachelor of Arts, Communications; public relations, 3.85
Qualtrics September 2012 - April 2015
Property Solutions International Inc. January 2012 - September 2012
Convergys June 2011 - December 2011
Julianne Trucking January 2011 - June 2011
Brigham Young University August 2008 - April 2010
Skills
Sales, Cold Calling, SaaS, Market Research, B2B Marketing, B2B, Manage Client..., Qualtrics, Salesforce.com, CRM, Sales Operations, Customer Retention, Lead Generation, Competitive Analysis, Recruiting, Leadership, Customer Service, Sales Process, Business Development
Education
Brigham Young University 2004 — 2010
Biology, Psychology
The Local Guy March 2012 - Present
Bryson Computers September 2011 - Present
AHC Corp August 2000 - Present
DirectPointe, Inc July 2004 - January 2011
Certiport 2004 - 2004
US Army August 1988 - October 2003
Stevens Henager College 2000 - 2003
Convergys January 2000 - October 2001
CopyMax April 1998 - June 2000
American Whirlpool Systems January 1995 - October 1999
Skills
Networking, TCP/IP, IIS, HTML, Servers, Network Administration, Virtualization, Cloud Computing, Windows Server, Active Directory, SaaS, System Administration, Linux, Microsoft Exchange, VMware, Troubleshooting, Security, Disaster Recovery, Cisco Technologies, Data Center, Group Policy, Hardware, Routers, DNS, Integration, Operating Systems, Firewalls, Software Documentation, Management, Leadership, Information Technology, Project Management, Professional Services
Education
Stevens Henager 1998 — 2001
BS, Computer Science
Brigham Young University 1992 — 1993
General Education
Alta High School 1986 — 1989
Diploma, General
Golden Spike Realty August 2012 - Present
Cache Bridger RV Park October 2010 - Present
Century 21 N & N Realtors May 2006 - August 2012
Logan City January 2004 - December 2007
George S. May Company 2005 - 2006
Best Buy 2004 - 2005
Convergys 2002 - 2004
JRT Enterprises, Inc. 1995 - 2002
Contel April 1989 - November 1995
Contel April 1984 - April 1989
Skills
Project Management, Purchasing, Negotiation, Start-ups, Real Estate, Social Networking, Real Estate Transactions, Management, Leadership, Investment Properties, Quality Management, Employee Training, Public Speaking, Workshop Facilitation, Staff Management, Sales, Strategic Planning, Project Planning, Organizational..., Customer Satisfaction, Team Building, Employee Relations, Sellers, Customer Service, Human Resources, Selling, Marketing, Team Leadership, Property Management, Telecommunications, New Business Development, Coaching, Short Sales, Commercial Real Estate, Recruiting, Change Management, Relocation, Property, Residential Homes, Operations Management, Budgets, Foreclosures, Strategy, Contract Negotiation, REO, Investors, Listings, Single Family Homes
Education
University of Redlands 1989 — 1992
Amber University 1985 — 1988
Southern Methodist University - Cox School of Business 1985 — 1986
Utah State University 1979 — 1981
Brigham Young University 1974 — 1975
Oakwood Systems Group September 2012 - Present
Perficient April 2012 - September 2012
Centric Group October 2010 - April 2012
Arch Coal February 2009 - October 2010
The Magnet Group July 2008 - January 2009
Meramec Valley Bank September 2005 - July 2008
Spectrum Brands 2001 - 2005
Convergys August 1998 - December 2001
Skills
Active Directory, Leadership, IT Management, Microsoft Office, Windows, Microsoft Exchange, SharePoint, VMware, iSCSI, Windows Server, Lync Server 2010, Servers, SCCM, Microsoft Technologies, Technical Support, Vendor Management, Security, Operating Systems, Microsoft SQL Server, IT Operations, Data Center
Education
Brigham Young University 1997 — 2001
BA, History
State of Utah Department of Human Services October 2008 - Present
State of Utah December 2005 - October 2008
Convergys 2000 - 2005
ADP 1995 - 2000
Skills
Strategic Planning, Leadership, Leadership Development, Public Speaking, Government, Team Building, Program Management, Policy, Customer Service, Contract Negotiation, Operations Management, Budgets, Change Management, Process Improvement, Training, Management, Coaching, Organizational..., Team Leadership, Nonprofits, Analysis, Data Analysis, Employee Relations, Project Planning, Project Management
Education
University of Utah - David Eccles School of Business 2002 — 2004
MBA
Brigham Young University 1989 — 1995
BA
Adobe November 2008 - Present
Adobe May 2006 - November 2008
Verio August 2002 - April 2006
Convergys August 2000 - August 2002
Skills
Web Analytics, JavaScript, HTML, Online Marketing, Customer Service, Analytics, Digital Marketing, Enterprise Software, E-business, Project Management, Salesforce.com, E-commerce, SaaS, Cloud Computing, Integration, Account Management, PHP, SEO, Team Management, Business Intelligence, Management, MySQL, Consulting, Professional Services, Multi-channel Marketing, Strategic Partnerships, Mobile Devices, SEM, Omniture
Education
Utah State University 2007 — 2009
MBA, Business Administration
Brigham Young University 2002 — 2006
Bachelor of Science, Information Systems
Utah Valley University 2002 — 2004
Associate of Science, 2002
Xirrus March 2008 - Present
BYU-Idaho May 2001 - March 2008
Convergys 2001 - 2001
Freeport 2000 - 2001
Skills
Software Engineering, Network Engineering, WiFi, LAN Switching, Routing, Firewalls, Cisco IOS, C, C++, Perl, Shell Scripting, Linux, Embedded Linux, Windows, Apple, Network Security, Network Administration, Network Management..., Wireless Networking, Virtualization, IEEE 802.11, 802.11n, Wireless Security, 802.1x, Packet Analysis, Agile, Scrum, Debian/Ubuntu, RedHat, TCP/IP, snmp, SNMP, DNS administration, Syslog, DHCP, VoIP, RADIUS, WLAN, Engineering Management, Managerial Experience, Team Leadership, CWNA, CWSP, CWDP, CWAP, Agile Methodologies, Wireless, Networking, Network Design, Cisco Technologies
Education
Brigham Young University - Idaho 2001 — 2008
Bachelor of Science, Computer Science
Ricks College 1994 — 1999
Associate of Science, General Studies, emphasis in Psychology
First National Bank of Wahoo July 2010 - Present
Convergys March 2007 - January 2011
Convergys Corp. 2006 - 2007
Mountainland Applied Technology College 2004 - 2007
Bright Builders 2005 - 2005
Brigham Young University Office of Information Technology Training April 2002 - August 2004
Skills
Training, Microsoft Office, Bookkeeping, Customer Service..., Maintenance Management, Customer Service, Therapeutic Massage, Psychology, Desire2Learn, Desire to Succeed, Patience, Goal Oriented, Persistence, Determination, Client Service Oriented, Outdoorsman, Bicycle Repair, Management, Public Speaking
Education
Utah College of Massage Therapy 2006 — 2007
L.M.T., Massage Therapy
Brigham Young University 2002 — 2004
Bachelor of Science (B.S.), Psychology
Utah Valley University 2000 — 2002
Associate of Science (A.S.), Associate of Science
Red Hat September 2010 - Present
CRC Design July 2005 - November 2008
Convergys September 1999 - July 2005
Skills
Graphics, User Interface, Illustrator, Illustration, HTML, Photoshop, Art Direction, Logo Design, Graphic Design, Dreamweaver, Web Design, Typography, Adobe Creative Suite, Storyboarding, Interaction Design, User Interface Design
Education
Brigham Young University
Bachelor of Arts, Illustration
Zija International School Bus DriverAlpine School DistrictOctober 2013 - Present
Convergys April 1999 - August 2007
Skills
Coaching, Call Center, Time Management, Management, Team Building, Change Management, Team Leadership, Call Centers, Project Planning, Training, Sales, Leadership, Customer Service, Operations Management, Customer Satisfaction, Leadership Development, Business Process..., Project Management, Performance Management
Education
Brigham Young University
bChannels May 2014 - Present
Rio Tinto October 2010 - July 2013
Regence BlueCross BlueShield of Utah February 2008 - November 2009
Convergys November 2004 - September 2007
Convergys October 2000 - November 2004
Salt Lake Community College March 2000 - October 2000
Show Low School District August 1994 - May 1998
Skills
Leadership, Management, Training, Leadership Development, Team Building, Call Centers, Instructional Design, Performance Management, Coaching, Training Delivery, Customer Service, Employee Training, Employee Engagement, Organizational..., Workshop Facilitation
Education
Northern Arizona University 1994 — 1998
Masters, Educational Leadership
Brigham Young University 1987 — 1994
retired in Santaguin Utah August 2013 - Present
Sento March 2003 - October 2007
Convergys April 1997 - February 2003
Sign Design April 1993 - April 1997
Education
Brigham Young University 1960 — 1979
Master's degree, Instructional Media (MEd)
Convergys Senior Director FinanceConvergys Customer Managment Group1995 - Present
Matrixx Marketing Inc 1995 - 1998
Skills
BPO, Financial Analysis, Forecasting, Process Improvement, Call Centers, Management Consulting, CRM, Strategy, Business Process..., Business Development, Vendor Management, Finance, Mergers & Acquisitions, Executive Management, Outsourcing, Acquisition Integration, Management, Strategic Planning, Program Management
Education
Brigham Young University 1978 — 1982
FSV Payment Systems March 2015 - Present
FSV Payment Systems July 2011 - March 2015
Silver Summit Advisors January 2011 - July 2011
AdvancedMD April 2010 - 2011
NetSpend Corporation March 2007 - April 2010
Frontier Communications 2005 - 2007
Convergys 1995 - 2005
Western Union Financial Services 1990 - 1995
Skills
B2B, Business Development, Management, Program Management, Outsourcing, Strategy, Mergers & Acquisitions, Call Center, Customer Experience, Leadership, Vendor Management, Customer Service, Process Improvement, Sales, Call Centers, Risk Management, Telecommunications, Project Planning, Management Consulting, Training, Enterprise Software, Operations Management, Financial Services, CRM
Education
Fairleigh Dickinson University 1992 — 1994
MBA, Finance
Brigham Young University 1983 — 1987
BA, Human Resource Management
Kyäni September 2015 - Present
Well & Company February 2015 - September 2015
Melaleuca:The Wellness Company January 2012 - January 2015
Melaleuca 2005 - January 2012
Convergys 2001 - 2004
Skills
Customer Service, Sales Management, Customer Relations, Team Building, Public Speaking, Business Strategy, Business Analysis, Direct Sales, Competitive Analysis, Sales Presentations, Strategic Planning, People Skills, Leadership, Training, Management, Recruiting, Marketing, Team Leadership, Coaching, Entrepreneurship, Sales Operations, Customer Retention, Account Management, Business Development, Social Networking, Business Planning, Small Business, Leadership Development, Marketing Strategy, Sales, Customer Satisfaction, Social Media Marketing, Lead Generation, New Business Development, Selling, Social Media, Microsoft Office
Education
Brigham Young University 2002 — 2005
BA, Communications
United States Air Force September 2011 - Present
SoBran INC. June 2008 - September 2011
DSM Sales and Manufacturing January 2002 - June 2008
Convergys July 2001 - May 2002
R&S Construction April 2000 - July 2000
Skills
Microsoft Office, Word, Excel, Visual Basic, Visual C++, Visual Studio, Visual Studio C#, Visio, Adobe Creative Suite, Microsoft Word, Programming, Microsoft Excel, PowerPoint, Rational Team Concert, Rational Rose Real Time, Rational DOORS, AutoCAD, Manufacturing, Electronics, Matlab, Rational Requirements..., Testing, System Design, Labview, Technical Writing, C++, DoD, LabVIEW, Systems Design, Systems Engineering, Management
Education
Colorado State University 2013 — 2016
Master of Engineering (MEng), Systems Engineering
University of Utah 2002 — 2008
BSEE, Electrical Engineering
Idaho State University 2000 — 2002
Pre-Pharmacy
Brigham Young University - Idaho 1997 — 1999
A.A.S, General Studies in Biology
NGA Human Resources June 2010 - Present
Convergys May 1994 - May 2010
Skills
Business Process..., Requirements Analysis, SDLC, Vendor Management, HRIS, Performance Management, BPO, PeopleSoft, Microsoft Excel, Microsoft Access, Taleo, Vurv
Education
Brigham Young University - Idaho 1986 — 1988
H&R Block January 2012 - Present
DHI Computing Service Inc. June 2006 - July 2009
Convergys June 2005 - June 2006
Education
Brigham Young University 2002 — 2005
Bachelor of Business Administration (BBA), Finance
Netflix July 2009 - Present
Adobe Systems June 2006 - July 2009
ASAT February 2005 - October 2005
Project A 2002 - 2005
Convergys 2001 - 2001
BYUH IT Services December 1999 - December 2000
Skills
Active Directory, System Administration, Unix, DNS, Linux, Technical Support, Cloud Computing, Microsoft Exchange, Disaster Recovery, Operating Systems, Cross-functional Team..., Release Management, Organization Skills, Team Leadership, Change Management, Data Center, Networking, Software Documentation, Team Cohesion, IT Audit, Continuity of Operations, Virtualization, Windows, Servers, DHCP, VMware, Troubleshooting, ITIL, Windows Server, Security, Windows 7, System Deployment, Software Installation, Incident Management, Network Security, Leadership, Configuration Management
Education
Saint Mary's College of California 2015 — 2016
Hybrid Executive MBA
Brigham Young University - Hawaii 1998 — 2000
Bachelor of Science, Information Systems
Nutraceutical December 2009 - Present
Convergys March 2009 - December 2009
USANA Health Sciences October 2007 - December 2008
USANA Health Sciences June 2005 - October 2007
United States Secret Service September 2003 - March 2005
USANA Health Sciences October 2001 - August 2003
Skills
Teamwork, Policy, English, Customer Service, Training, Leadership, Strategic Planning, Team Building, Management, Public Speaking, Microsoft Office, Project Management, Team Leadership, Sales
Education
Utah State University 2010 — 2011
Communication Disorders, Focus on ways to overcome hearing and speech difficulties in a clinical and hospital setting
Brigham Young University 2005 — 2008
MPA, Public Administration
Brigham Young University 1998 — 2001
BA, Communication Studies
Fidelity Investments September 2007 - February 2009
Youth Quest July 2006 - July 2007
Convergys November 1999 - July 2006
Education
Brigham Young University 1999 — 2002
Bachelor of Science, Major in Geography, Minor in Communications
Let's Play Music August 2007 - Present
AQR Capital Management February 2005 - January 2006
Convergys September 2001 - April 2002
America West Airlines November 1999 - December 2000
Skills
Microsoft Excel, Customer Service, Microsoft Office, Accounting, Financial Analysis, Real Estate, Strategic Planning, Music, Marketing Strategy, Social Media, Marketing, Management, PowerPoint, Tax Preparation, Microsoft Word, Team Building, Account Management, Spanish, Research, Contract Negotiation
Education
Brigham Young University 2001 — 2004
Bachelor of Science, Marriage, Family, & Human Development
Endurance International Group March 2013 - Present
Convergys November 2011 - February 2013
Teleperformance, USA April 2010 - December 2011
iTOK December 2009 - April 2010
EDS, an HP company December 2008 - October 2009
Tahitian Noni International August 2006 - September 2008
Convergys November 2004 - August 2006
Convergys August 2000 - November 2004
StoresOnline August 1999 - July 2000
Skills
Active Directory, Microsoft Exchange, Mac OS X, Microsoft Excel, PowerPoint, Wordperfect, Access, Microsoft Word, Windows, Computer Hardware, XP, Troubleshooting, Call Center, Operating Systems, System Administration, Servers, Security, Windows 7, OS X, Technical Support, VPN, Hardware, Networking, Software Installation, Routers, Help Desk Support, HTML, Routing, Network Administration, DNS, VMware, Software Documentation, Visio, Antivirus, TCP/IP, WordPress, Computer Repair, Microsoft Office, Analysis, Computer Security, Linux, Disaster Recovery, Network Security, IT Operations, Information Technology, Cloud Computing, VoIP, Visual Basic, CSS, Technical Writing
Education
University of Phoenix 2003 — 2005
Masters, Computer Information Systems
University of Phoenix 2000 — 2003
Bachelors, IT Web Design
Brigham Young University - Idaho 1987 — 1991
Associate’s Degree, General Studies
Lone Tree USA February 2014 - Present
Convergys September 2013 - January 2014
Polynesian Cultural Center August 2006 - November 2012
Skills
PowerPoint, Customer Service, Microsoft Word, Teamwork, Public Speaking, English, Critical Thinking, Leadership, Team Leadership, Management, Customer Satisfaction, Editing, Leadership Development
Education
Brigham Young University - Hawaii 2008 — 2012
Bachelor of Arts (B.A.), Political Science and Government
Brigham Young University - Hawaii 2006 — 2012
Bachelor of Science (BS), Political Science and Government
Intermountain Healthcare December 2012 - May 2014
Orem City, Department of Pubilc Safety May 2009 - December 2012
Provo City, Office of the Mayor November 2007 - May 2009
Ronald Wilson Reagan Academy Charter School October 2005 - November 2007
Brigham Young University August 2004 - May 2005
Convergys October 2002 - August 2003
Bellflower Unified School District October 2000 - August 2002
Long Beach Memorial Medical Center June 2000 - October 2000
Long Beach Unified School District January 1990 - May 2000
Provo Craft Warehouse December 1997 - December 1998
Skills
●Microsoft Office..., ●Basic Adobe Creative..., ●Public speaking,..., ●Follow verbal and..., ●Communicate..., ●Ability to teach and..., ●Perform, coordinate,..., ●Multi-task and..., ●Work with diverse..., ●Anticipate needs of..., ●Prepare and interpret..., ●EMT Trained, Hazmat...
Education
Brigham Young University 2003 — 2005
Master's Degree, Public Administration
California State University-Long Beach 2000 — 2002
Bachelor's Degree, Human Development and Family Studies, General, Magna Cum Laude
Long Beach City College 1989 — 1992
Associate's Degree, Liberal Arts/Fire Science, Dean's High Honors
FEMA Emergency Management Institute
Professional Development Series and Advanced Professional Series, Emergency Management
Convergys/US Census May 2010 - July 2010
Deseret Industries February 2010 - May 2010
Zagg, Inc. August 2008 - March 2009
Convergys August 2004 - August 2008
Education
Stevens-Henager College 2009 — 2011
Associates, Computer Programming
Brigham Young University 1979 — 1982
Bachelors of Science, Education, Elementary
Utah Technical College of Provo 1974 — 1977
Associates, General Education, Humanities
Motorola Solutions July 2015 - Present
Public Engines September 2008 - July 2015
ChartLogic, Inc. March 2007 - September 2008
Convergys November 2001 - March 2007
Skills
SQL, Microsoft SQL Server, Technical Support, MySQL, Web Services, XML, SaaS, Web Development, Web Applications, CSS, User Experience, Operating Systems, HTML, Customer Service, Account Management, Windows, PHP, E-commerce, Oracle SQL, SQL DB2, ODBC, Remote Access, VPN, Talend
Education
Brigham Young University
Vanguard April 2014 - Present
University of Utah July 2012 - Present
H&M September 2012 - March 2014
Convergys September 2011 - August 2012
Obelis s.a. March 2011 - June 2011
Skills
Microsoft Office, PowerPoint, Leadership, Customer Service, Microsoft Excel, Microsoft Word, Salesforce.com, Japanese, Japanese to English..., Japanese business..., International Business, International Sales, Spanish, Marketing, Budgets
Education
University of Utah - David Eccles School of Business 2011 — 2013
Bachelor of Arts (BA), Finance
Brigham Young University 2007 — 2011
Genesys March 2013 - Present
MicroStrategy - Angel.com September 2011 - March 2013
Convergys December 2006 - September 2011
Nuance September 2000 - September 2006
Skills
Program Management, Process Improvement, Pre-sales, IVR, Software Project..., Contact Centre, Call Center Development, Global Business..., Speech Recognition, Contact Centers, Cloud Computing, Professional Services, Business Analysis
Education
Florida Gulf Coast University 1998 — 2000
Bachelor of Science (B.S.), Computer Information Systems
Brigham Young University 1983 — 1985
Sorenson Communications September 2012 - Present
Intuit 2010 - 2012
Sorenson Communications 2007 - 2010
Convergys 1996 - 2007
Education
Brigham Young University 1987 — 1992
Bachelors, Business Administration
Huntsman Cancer Institute August 2012 - Present
Huntsman Cancer Institute November 2011 - August 2012
Huntsman Cancer Institute January 2010 - March 2012
South Davis Community Hospital January 2007 - December 2009
Alta Ridge Assisted Living August 2006 - January 2007
Art City Nursing and Rehabilitation July 2005 - August 2006
Convergys 2005 - 2006
Temple Square Hospitality Corportation 2004 - 2005
Skills
Operations Management, Personnel Management, Scrum, Agile Methodologies, Interdepartmental..., Conflict Resolution, Communication, Team Building, Human Resources, Customer Service, Public Speaking, Onboarding, Hospital Administration, Project Management, Policy and Procedure, Equipment Management, Microsoft Office, SharePoint, Strategic Planning, Employee Recognition, Payroll, Talent Acquisition, Team Player, Oncology, Hematology, Quality Control
Education
University of Utah 2007 — 2009
Bachelor of Arts (B.A.), Spanish Language and Literature
Brigham Young University 2004 — 2007
Convergys April 2010 - August 2010
Sears Holdings Corporation March 2007 - December 2009
UPS July 1996 - May 2006
Education
Brigham Young University 1988 — 1994
Bachelors of Art, Classical Studies
Convergys March 2013 - Present
First Response Healthcare Staffing October 2011 - June 2012
Comcast February 2011 - May 2011
Salt Lake Organizing Committee - 2002 Olympic Winter Games February 1999 - March 2002
Skills
Talent Acquisition, Technical Recruiting, Applicant Tracking..., Recruiting, Employee Relations, Employee Engagement, Internet Recruiting, Staffing Services, Human Resources, Onboarding, College Recruiting, Benefits Negotiation, Screening Resumes, Temporary Placement, Talent Management, Training Delivery, Big-picture Thinking, Ninja Skills, Peer Mentoring, Team Leadership, Management, Training
Education
University of Utah 1989 — 1993
Bachelors of Science, Political Science, International Relations
Brigham Young University 1990 — 1990
Study Abroad, Political Science and Government
Spherion December 2012 - Present
Convergys June 2007 - March 2013
Granite School District March 2005 - May 2007
Skills
Call Center, Customer Service, Data Entry, Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Troubleshooting, PowerPoint, Training, XP, Teamwork, Time Management, 10 Key, Team Leadership, Call Centers
Education
Linn Benton Community College 1988 — 1999
Associate of Applied Science, Water/Wastewater Management
Brigham Young University 1977 — 1979
Bachelor of Science, Child Development/Family Relations
Linn Benton Community College
Associate, Water/Wastewater Management
MultiLing Corporation March 2003 - Present
Convergys April 2000 - April 2003
Skills
Photoshop, Microsoft Excel, Microsoft Office, Microsoft Word, Adobe Acrobat
Education
BYU 1977 — 1979
Master's degree, Elementary Education and Teaching
Brigham Young University 1973 — 1975
Bachelor of Science (BS), Elementary Education and Teaching
ARUP Laboratories May 2014 - Present
Brigham Young University January 2010 - March 2015
Convergys July 2008 - January 2010
American Canyon Rec Center June 2004 - August 2004
Skills
Molecular Biology, Evolutionary Biology, Bioethics, Immunology, Chemistry, Human Anatomy, Human Physiology, Music Theory, Eagle Scout, Swim Instruction, Communication Skills, Teaching, Dependable Team Player, Hardwork, Focused Execution, Learning Quickly, Customer Service, Proficient Typing Skills, Leadership, Sprinkler Systems, Lawn Mowing, Edging, Piano Playing, Choral Conducting, Singing, LDS
Education
Brigham Young University 2005 — 2013
Bachelor of Science (BS), Biology, General
Clark & Schiffman Dental October 2013 - Present
Convergys 1998 - 2009
Skills
Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Leadership, Training, PowerPoint, Higher Education, Microsoft Word, Social Media
Education
Brigham Young University 2010 — 2013
Bachelor's degree, Family life
Utah Valley University 2000 — 2003
Individualized
CAN Capital March 2013 - Present
Zions Bank May 2008 - March 2013
Michigan Detroit Mission 2006 - 2008
10x Marketing September 2004 - September 2006
Convergys May 2003 - January 2006
Skills
Loans, Underwriting, Credit, Management, Sales, Real Estate, Insurance, Financial Services, Customer Service, Sales Management, REO, Small Business, Call Centers, Time Management, Mortgage Lending, Small Business Lending, Microsoft Office
Education
Brigham Young University 2000 — 2004
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
None now February 2014 - Present
Teleperformance 2013 - 2014
Convergys June 2007 - March 2012
Skills
Self-starter, Customer Service, Communication Skills, Problem Solving, Multitasking Skills, Highly detail oriented, Industrious
Education
Linn-Benton Community College 1988 — 1998
Associate of Arts and Sciences (AAS), Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
Brigham Young University
Bachelor of Science (BS), Child Development and Family relations
NetApp July 2013 - Present
Convergys October 2012 - July 2013
Walmart April 2010 - December 2012
Sykes October 2008 - 2009
HighSpeed Communications 1999 - 2000
Skills
Strong verbal and..., Multi-tasking, Data Storage Company..., Employee training, Developing company..., Organizing engineers..., Writing/report skills, Computer programming..., Resolve escalated..., Troubleshoot and repair..., Managing multiple...
Education
Brigham Young University 2001 — 2007
9 classes left for Bachelor's of Science, Information Technology
Walla Walla Community College 1998 — 2000
2 AAAS degrees, Computer Repair and Support, Computer Networking
Convergys 2012 - 2015
Skills
Call Centers
Education
Brigham Young University 2001 — 2012
Bachelor's degree, Linguistics