Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
James Robert Coleman, E.A., A.T.A. James Robert Coleman, E.A., A.T.A.'s Convergys Experience August 2006 - July 2008
Job Enrolled Agent & Accredited Tax Advisor
Industry Financial Services
Experience
Padgett Business Services May 2011 - Present
James R Coleman, E.A. DBA 3C Tax Service February 1998 - Present
Intuit December 2010 - April 2011
1040 Plus Quality Tax August 2009 - April 2010
Convergys August 2006 - July 2008
National Tax Solutions February 2004 - November 2005
Convergys August 1999 - January 2004
H&R Block February 1998 - April 2000
Internal Revenue Service September 1987 - February 1998
Skills
Call Center, Team Leadership, Problem Solving, Operations Management, Customer Service, Coaching, Process Improvement, Team Building, Account Management, Management, Vendor Management, Tax Preparation, IRS Enrolled Agent, Accounting, Payroll, Microsoft Excel, Project Planning, Microsoft Office, Microsoft Word, Customer Satisfaction, Call Centers, Strategic Planning, Analysis, Tax, PowerPoint, Program Management, Supervisory Skills, Budgets, Business Process..., Troubleshooting, Human Resources, Business Planning, Leadership, Change Management, Insurance, Access, Outlook, Training, Financial Analysis, Accounts Receivable, Software Documentation, Accounts Payable, Financial Reporting, Finance, Tax Returns, QuickBooks, Payroll Taxes, Bookkeeping, Invoicing, Tax Accounting
Education
Excelsior College
B.S., Social Sciences
LSU 1981 — 1984
Centenary College of Louisiana 1980 — 1981
MORGAN CITY H.S 1976 — 1980
Padgett Business Services May 2011 - Present
James R Coleman, E.A. DBA 3C Tax Service February 1998 - Present
Intuit December 2010 - April 2011
1040 Plus Quality Tax August 2009 - April 2010
Convergys August 2006 - July 2008
National Tax Solutions February 2004 - November 2005
Convergys August 1999 - January 2004
H&R Block February 1998 - April 2000
Internal Revenue Service September 1987 - February 1998
Skills
Call Center, Team Leadership, Problem Solving, Operations Management, Customer Service, Coaching, Process Improvement, Team Building, Account Management, Management, Vendor Management, Tax Preparation, IRS Enrolled Agent, Accounting, Payroll, Microsoft Excel, Project Planning, Microsoft Office, Microsoft Word, Customer Satisfaction, Call Centers, Strategic Planning, Analysis, Tax, PowerPoint, Program Management, Supervisory Skills, Budgets, Business Process..., Troubleshooting, Human Resources, Business Planning, Leadership, Change Management, Insurance, Access, Outlook, Training, Financial Analysis, Accounts Receivable, Software Documentation, Accounts Payable, Financial Reporting, Finance, Tax Returns, QuickBooks, Payroll Taxes, Bookkeeping, Invoicing, Tax Accounting
Education
Excelsior College
B.S., Social Sciences
LSU 1981 — 1984
Centenary College of Louisiana 1980 — 1981
MORGAN CITY H.S 1976 — 1980
Griffyn Lane Griffyn Lane's Convergys Experience November 2005 - December 2005
Job Looking for a new job. Help!
Industry Construction
Experience
Civil Air Patrol June 1997 - Present
Convergys November 2005 - December 2005
Skills
Microsoft Word, AutoCAD, Microsoft Excel, Microsoft Office, Customer Service, Solidworks, SAP, Public Speaking, Graphic Design, Team Leadership, Analysis, Leadership, Research, Negotiation, PowerPoint, English, Accounting, Outlook, C, Contract Management, C++, Windows, Accounts Payable, Construction, Illustrator, Procurement, Contract Negotiation, Engineering, Data Entry, Supervisory Skills, Budgets, Teamwork, QuickBooks, Process Scheduler, Access, Construction Management, Team Building, Time Management, Adobe Creative Suite, Java, Project Planning, Photoshop, Manufacturing, Photography, Project Management, Product Development, Matlab, CAD, HTML, MS Project
Education
Central New Mexico Community College 2011 — 2014
Welding Certificate, Welding Technology/Welder, B
Farmington High School 1993 — 1995
High School Diploma, High School Credits
Civil Air Patrol June 1997 - Present
Convergys November 2005 - December 2005
Skills
Microsoft Word, AutoCAD, Microsoft Excel, Microsoft Office, Customer Service, Solidworks, SAP, Public Speaking, Graphic Design, Team Leadership, Analysis, Leadership, Research, Negotiation, PowerPoint, English, Accounting, Outlook, C, Contract Management, C++, Windows, Accounts Payable, Construction, Illustrator, Procurement, Contract Negotiation, Engineering, Data Entry, Supervisory Skills, Budgets, Teamwork, QuickBooks, Process Scheduler, Access, Construction Management, Team Building, Time Management, Adobe Creative Suite, Java, Project Planning, Photoshop, Manufacturing, Photography, Project Management, Product Development, Matlab, CAD, HTML, MS Project
Education
Central New Mexico Community College 2011 — 2014
Welding Certificate, Welding Technology/Welder, B
Farmington High School 1993 — 1995
High School Diploma, High School Credits
Kit Corry Kit Corry's Convergys Experience August 1999 - September 2001
Job Product Owner at The Control Group
Industry Computer Software
Experience
The Control Group Media Company, Inc. September 2014 - Present
UrbanCode, an IBM Company September 2012 - August 2013
UrbanCode, an IBM Company December 2011 - October 2012
UrbanCode, an IBM Company April 2010 - January 2012
PayByCash.com (purchased by PlaySpan) May 2007 - January 2009
MedPlus, Inc. January 2005 - May 2007
Comair Airlines January 2003 - December 2004
Convergys August 1999 - September 2001
Skills
Software Development, Scrum, Agile Methodologies, XML, SDLC, Web Applications, Integration, Java Enterprise Edition, SQL, Software Project..., Tomcat, JavaScript, Java, Team Building, Product Management, Databases, Oracle, Project Management, Unix, Operations Management, Enterprise Software, User Experience, Linux, Long-term Customer..., Mentoring, Quality Assurance, Continuous Integration, Software Engineering, Cross-functional Team..., Technical Management, Release Management, Git, Agile Project Management, Strategy, Distributed Systems, SaaS, Cloud Computing, REST, Web Services, Web Development, Management, Enterprise Architecture, Architecture, SOA
Education
University of Cincinnati College of Business 2005 — 2008
MBA, Business Administration
University of Cincinnati 1994 — 1997
BS, Computer Science
Case Western Reserve University 1991 — 1994
Computer Science
The Control Group Media Company, Inc. September 2014 - Present
UrbanCode, an IBM Company September 2012 - August 2013
UrbanCode, an IBM Company December 2011 - October 2012
UrbanCode, an IBM Company April 2010 - January 2012
PayByCash.com (purchased by PlaySpan) May 2007 - January 2009
MedPlus, Inc. January 2005 - May 2007
Comair Airlines January 2003 - December 2004
Convergys August 1999 - September 2001
Skills
Software Development, Scrum, Agile Methodologies, XML, SDLC, Web Applications, Integration, Java Enterprise Edition, SQL, Software Project..., Tomcat, JavaScript, Java, Team Building, Product Management, Databases, Oracle, Project Management, Unix, Operations Management, Enterprise Software, User Experience, Linux, Long-term Customer..., Mentoring, Quality Assurance, Continuous Integration, Software Engineering, Cross-functional Team..., Technical Management, Release Management, Git, Agile Project Management, Strategy, Distributed Systems, SaaS, Cloud Computing, REST, Web Services, Web Development, Management, Enterprise Architecture, Architecture, SOA
Education
University of Cincinnati College of Business 2005 — 2008
MBA, Business Administration
University of Cincinnati 1994 — 1997
BS, Computer Science
Case Western Reserve University 1991 — 1994
Computer Science
Steven Micklos Steven Micklos's Convergys Experience August 2004 - Present
Job Quality Program Manager
Industry Outsourcing/Offshoring
Experience
Convergys August 2004 - Present
Best Buy March 2002 - September 2004
Gateway January 2000 - March 2002
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Quality Assurance, Customer Experience, Outsourcing, Customer Satisfaction, Performance Management, Quality Management, Training Delivery, Team Management, Process Improvement, Service Delivery, Vendor Management
Education
Central New Mexico Community College
Convergys August 2004 - Present
Best Buy March 2002 - September 2004
Gateway January 2000 - March 2002
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Quality Assurance, Customer Experience, Outsourcing, Customer Satisfaction, Performance Management, Quality Management, Training Delivery, Team Management, Process Improvement, Service Delivery, Vendor Management
Education
Central New Mexico Community College
Alicia Fleming Alicia Fleming's Convergys Experience November 2007 - January 2009
Job Home Preservation Specialist at Wells Fargo Home Mortgage
Industry Banking
Experience
Wells Fargo Home Mortgage February 2012 - Present
Wells Fargo/ Apex June 2009 - February 2012
Convergys November 2007 - January 2009
Dry Wall Carolina March 2003 - October 2006
Education
Central Piedmont Community College 2010 — 2016
Associate's Degree, Business Administration and Management, General
Wells Fargo Home Mortgage February 2012 - Present
Wells Fargo/ Apex June 2009 - February 2012
Convergys November 2007 - January 2009
Dry Wall Carolina March 2003 - October 2006
Education
Central Piedmont Community College 2010 — 2016
Associate's Degree, Business Administration and Management, General
Ashley Plummer Ashley Plummer's Convergys Experience 2005 - 2007
Job at
Industry Legal Services
Experience
AmerisourceBergen November 2014 - Present
Wells Fargo November 2011 - Present
Connextions March 2008 - November 2009
Convergys 2005 - 2007
Skills
Customer Service, Telephone Skills, Microsoft Excel, Microsoft Word, Access, Microsoft Office, Time Management, PowerPoint, Notary Public, Training, 10 Key, Mortgage Lending, Loans, Customer Satisfaction, Banking, Filing
Education
Central Piedmont Community College 2011 — 2013
Associate of Science (A.S.), Paralegal
Fayetteville State University 1996 — 1999
Bachelor of Applied Science (B.A.Sc.), Psychology
AmerisourceBergen November 2014 - Present
Wells Fargo November 2011 - Present
Connextions March 2008 - November 2009
Convergys 2005 - 2007
Skills
Customer Service, Telephone Skills, Microsoft Excel, Microsoft Word, Access, Microsoft Office, Time Management, PowerPoint, Notary Public, Training, 10 Key, Mortgage Lending, Loans, Customer Satisfaction, Banking, Filing
Education
Central Piedmont Community College 2011 — 2013
Associate of Science (A.S.), Paralegal
Fayetteville State University 1996 — 1999
Bachelor of Applied Science (B.A.Sc.), Psychology
Charisma Moore Charisma Moore's Convergys Experience January 2004 - January 2005
Job Insurance Claims Clerk at ICA Claim Adjusters
Industry Insurance
Experience
ICA Claim Adjusters May 2011 - December 2012
Wells Fargo Home Mortgage October 2010 - February 2011
SPRINT January 2008 - October 2010
Sprint-Nextel Corporation January 2008 - October 2010
Wells Fargo October 2005 - April 2007
Convergys January 2004 - January 2005
Divine Temptations January 2002 - January 2004
Skills
Customer Satisfaction, Customer Service, Customer Relations, Advertising, Post Loan Closing..., Business Analysis, Billing, Presentation Skills, Communication Skills, Decision Making, Retention Specialist, Leadership, Time Management, Troubleshooting, Research, Quality, Problem Solving, Coaching, Sales, Policy Analysis, Books, Telephone Skills, Marketing, Documentation, Credit Advisor, CEO, Management, Product Pricing, insurance clerk, Banking Professional, Pricing, Invoicing, Microsoft Word, Software Documentation
Education
The Art Institute of Charlotte 2013 — 2013
Bachelor of Arts (B.A.), Interior Design
Central Piedmont Community College 2008 — 2008
Certification, Business Administration, Management and Operations
Glenmont Job Corporation 1994 — 1996
Associate's degree, Business Administration and Management, General
ICA Claim Adjusters May 2011 - December 2012
Wells Fargo Home Mortgage October 2010 - February 2011
SPRINT January 2008 - October 2010
Sprint-Nextel Corporation January 2008 - October 2010
Wells Fargo October 2005 - April 2007
Convergys January 2004 - January 2005
Divine Temptations January 2002 - January 2004
Skills
Customer Satisfaction, Customer Service, Customer Relations, Advertising, Post Loan Closing..., Business Analysis, Billing, Presentation Skills, Communication Skills, Decision Making, Retention Specialist, Leadership, Time Management, Troubleshooting, Research, Quality, Problem Solving, Coaching, Sales, Policy Analysis, Books, Telephone Skills, Marketing, Documentation, Credit Advisor, CEO, Management, Product Pricing, insurance clerk, Banking Professional, Pricing, Invoicing, Microsoft Word, Software Documentation
Education
The Art Institute of Charlotte 2013 — 2013
Bachelor of Arts (B.A.), Interior Design
Central Piedmont Community College 2008 — 2008
Certification, Business Administration, Management and Operations
Glenmont Job Corporation 1994 — 1996
Associate's degree, Business Administration and Management, General
Wil Moore Wil Moore's Convergys Experience 2010 - 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
Foul Play Cafe 2013 - Present
Convergy's 2010 - 2010
Skills
Telecommunications
Education
Central New Mexico Community College 2003 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.47
Foul Play Cafe 2013 - Present
Convergy's 2010 - 2010
Skills
Telecommunications
Education
Central New Mexico Community College 2003 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.47
William E Judd William E Judd's Convergys Experience November 2009 - August 2011
Job Bus Operator at First Transit
Industry Religious Institutions
Experience
First Transit October 2012 - Present
JMI Worship Center July 1995 - Present
Convergys November 2009 - August 2011
ManpowerGroup November 2006 - November 2009
Skills
Preaching, Pastoral Care, Discipleship, Biblical Studies, Pastoral Counseling, Religion, Spiritual Direction, Youth Ministry, Missions, Gospel, Microsoft Office, Microsoft Excel, Microsoft Word, Military, Supervisory Skills, Truck Driving, Business Operations, Training, Teaching, Conflict Resolution, Team Leadership, Peer Mediation, Team Building, High Organizational..., Accounting, Leadership, Church Events, Bible, Leadership Development, Administration, Volunteer Management, Fundraising, Community Outreach, Nonprofits
Education
Central Carolina Community College 1980 — 1982
Associate's degree, Accounting
Deep River High School 1968 — 1970
Diploma, General Studies
First Transit October 2012 - Present
JMI Worship Center July 1995 - Present
Convergys November 2009 - August 2011
ManpowerGroup November 2006 - November 2009
Skills
Preaching, Pastoral Care, Discipleship, Biblical Studies, Pastoral Counseling, Religion, Spiritual Direction, Youth Ministry, Missions, Gospel, Microsoft Office, Microsoft Excel, Microsoft Word, Military, Supervisory Skills, Truck Driving, Business Operations, Training, Teaching, Conflict Resolution, Team Leadership, Peer Mediation, Team Building, High Organizational..., Accounting, Leadership, Church Events, Bible, Leadership Development, Administration, Volunteer Management, Fundraising, Community Outreach, Nonprofits
Education
Central Carolina Community College 1980 — 1982
Associate's degree, Accounting
Deep River High School 1968 — 1970
Diploma, General Studies
Frances Louie Abellanosa Frances Louie Abellanosa's Convergys Experience April 2006 - March 2008
Job Project Manager at NCR Corporation
Industry Computer Software
Experience
NCR Corporation May 2014 - Present
#bangonbisaya November 2013 - April 2014
NCR Corporation March 2012 - April 2014
NCR Corporation April 2010 - March 2012
Philippine Junior Jaycees, Incorporated March 2010 - March 2011
NCR Corporation April 2008 - May 2010
francesstudios April 2006 - April 2010
Convergys April 2006 - March 2008
Skills
Software Engineering, Project Management, Leadership and..., Continuous Improvement, Youth Leadership, Graphic Design, Leadership Development, Six Sigma, Civic Engagement, Social Responsibility, Program Management, Short Films, Speaking Engagements, DMAIC, Kaizen, Customer Service, Contact Centre, Computer Repair, Administrative Support, Visual Studio, Analysis, Software Project..., Strategy, Management, XML, Team Leadership, Leadership, SQL, Software Development, Team Management, HTML
Education
University of the Philippines 2009 — 2010
Master of Science in Computer Science, Project Management, Computer Science
Cebu Institute of Technology 2002 — 2006
Bachelor of Science in Information Technology, Computer Science, Project Management, 90%
NCR Corporation May 2014 - Present
#bangonbisaya November 2013 - April 2014
NCR Corporation March 2012 - April 2014
NCR Corporation April 2010 - March 2012
Philippine Junior Jaycees, Incorporated March 2010 - March 2011
NCR Corporation April 2008 - May 2010
francesstudios April 2006 - April 2010
Convergys April 2006 - March 2008
Skills
Software Engineering, Project Management, Leadership and..., Continuous Improvement, Youth Leadership, Graphic Design, Leadership Development, Six Sigma, Civic Engagement, Social Responsibility, Program Management, Short Films, Speaking Engagements, DMAIC, Kaizen, Customer Service, Contact Centre, Computer Repair, Administrative Support, Visual Studio, Analysis, Software Project..., Strategy, Management, XML, Team Leadership, Leadership, SQL, Software Development, Team Management, HTML
Education
University of the Philippines 2009 — 2010
Master of Science in Computer Science, Project Management, Computer Science
Cebu Institute of Technology 2002 — 2006
Bachelor of Science in Information Technology, Computer Science, Project Management, 90%
John Loux John Loux's Convergys Experience November 2014 - Present
Job Camera and Switch Board Operator at Church at The Way/Camino
Industry Media Production
Experience
Convergys November 2014 - Present
Church at The Way/Camino January 2014 - Present
Charlotte Motor Speedway May 2012 - Present
Church at The Way/Camino June 2014 - May 2015
Dream Pro Wrestling August 2013 - September 2013
BJ's Wholesale Club April 2012 - June 2013
Shuffleton’s Barbershop March 2013 - March 2013
Freelance Broadcast & Video Production December 2012 - December 2012
Qimonda January 2007 - December 2008
American Airlines November 2002 - January 2007
Skills
Microsoft Word, Social Media, Adobe Audition, Customer Service, Final Cut Pro, Camera Operating, VoxPro, Sabre, Flight Planning, Airline Ticketing, Airlines, Event Security, Semiconductor Industry, Ground Handling, Broadcast, Video Editing, Video Production, Radio, Sports, Blogging, Facebook, Teamwork, Videography, Radio Broadcasting, Editing, Camera
Education
Central Piedmont Community College 2015 — 2017
Broadcasting and Production Technology
Connecticut School of Broadcasting 2012 — 2013
Certificate of completion, Cinematography and Film/Video Production
Convergys November 2014 - Present
Church at The Way/Camino January 2014 - Present
Charlotte Motor Speedway May 2012 - Present
Church at The Way/Camino June 2014 - May 2015
Dream Pro Wrestling August 2013 - September 2013
BJ's Wholesale Club April 2012 - June 2013
Shuffleton’s Barbershop March 2013 - March 2013
Freelance Broadcast & Video Production December 2012 - December 2012
Qimonda January 2007 - December 2008
American Airlines November 2002 - January 2007
Skills
Microsoft Word, Social Media, Adobe Audition, Customer Service, Final Cut Pro, Camera Operating, VoxPro, Sabre, Flight Planning, Airline Ticketing, Airlines, Event Security, Semiconductor Industry, Ground Handling, Broadcast, Video Editing, Video Production, Radio, Sports, Blogging, Facebook, Teamwork, Videography, Radio Broadcasting, Editing, Camera
Education
Central Piedmont Community College 2015 — 2017
Broadcasting and Production Technology
Connecticut School of Broadcasting 2012 — 2013
Certificate of completion, Cinematography and Film/Video Production
Shannon Guy Shannon Guy's Convergys Experience September 2010 - July 2011
Job Registered Nurse at Carteret General Hospital
Industry Hospital & Health Care
Experience
Carteret General Hospital July 2015 - Present
Onslow Memorial Hospital July 2011 - July 2012
Convergys September 2010 - July 2011
Skills
Customer Service, Training, Leadership, Process Improvement, Public Speaking, Team Leadership, Project Management, Team Building, CPR Certified
Education
University of North Carolina at Wilmington 2015 — 2017
Bachelor’s Degree, Bachelor of Science in Nursing
Craven Community College 2013 — 2015
Associate’s Degree, Registered Nursing/Registered Nurse, Summa Cum Laude 4.0
Carteret Community College 2012 — 2013
Pre-Nursing Studies
Johnston Community College 2009 — 2009
Nurse Aide 1 Certification
North Carolina State University 2007 — 2009
Zoology/Animal Biology
Swansboro High School 2003 — 2007
College Prep
Carteret General Hospital July 2015 - Present
Onslow Memorial Hospital July 2011 - July 2012
Convergys September 2010 - July 2011
Skills
Customer Service, Training, Leadership, Process Improvement, Public Speaking, Team Leadership, Project Management, Team Building, CPR Certified
Education
University of North Carolina at Wilmington 2015 — 2017
Bachelor’s Degree, Bachelor of Science in Nursing
Craven Community College 2013 — 2015
Associate’s Degree, Registered Nursing/Registered Nurse, Summa Cum Laude 4.0
Carteret Community College 2012 — 2013
Pre-Nursing Studies
Johnston Community College 2009 — 2009
Nurse Aide 1 Certification
North Carolina State University 2007 — 2009
Zoology/Animal Biology
Swansboro High School 2003 — 2007
College Prep
Joshua Tax Joshua Tax's Convergys Experience June 2011 - April 2013
Job Captain of Logistic Coordination at Utah State University ASCE Steel Bridge Team
Industry Civil Engineering
Experience
Utah State University August 2010 - Present
Utah State University ASCE Steel Bridge Team September 2013 - Present
Oregon Department of Transportation June 2014 - August 2014
Conservice May 2013 - August 2013
Convergys June 2011 - April 2013
Skills
Civil Engineering, Bridge, AutoCAD Civil 3D, Leica Geosystems, InRoads, Public Speaking, Microsoft Excel, Microsoft Word, Microsoft Office, Troubleshooting, Project Management, Training, Management, Event Planning, Team Building, Business Analysis, Asset Management, Technical Writing, Teaching, Fundraising, Account Management, Presenting Proposals, Smath
Education
Utah State University 2010 — 2015
Bachelor's Degree, Civil and Environ Engineering
Cascadia Community College 2008 — 2010
Utah State University August 2010 - Present
Utah State University ASCE Steel Bridge Team September 2013 - Present
Oregon Department of Transportation June 2014 - August 2014
Conservice May 2013 - August 2013
Convergys June 2011 - April 2013
Skills
Civil Engineering, Bridge, AutoCAD Civil 3D, Leica Geosystems, InRoads, Public Speaking, Microsoft Excel, Microsoft Word, Microsoft Office, Troubleshooting, Project Management, Training, Management, Event Planning, Team Building, Business Analysis, Asset Management, Technical Writing, Teaching, Fundraising, Account Management, Presenting Proposals, Smath
Education
Utah State University 2010 — 2015
Bachelor's Degree, Civil and Environ Engineering
Cascadia Community College 2008 — 2010
Natalie Perry Natalie Perry's Convergys Experience October 2006 - January 2008
Job Order Entry Administrator at American Lantern Press
Industry Publishing
Experience
American Lantern Press October 2009 - Present
Convergys October 2006 - January 2008
Convergys January 2006 - January 2008
Skills
Research, Microsoft Word, PowerPoint, Public Speaking, Microsoft Office, Microsoft Excel, Time Management, Social Media, Training, English, Customer Service, Teaching, Social Media Marketing, Leadership, Data Entry, Analytical, Organized, Inventory Management, Shipping & Receiving, Skilled Multi-tasker
Education
Central Piedmont Community College 2009 — 2010
Business Administration and Management
Central Piedmont Community College 2004 — 2004
Certificate, Health Unit Coordinator
American Lantern Press October 2009 - Present
Convergys October 2006 - January 2008
Convergys January 2006 - January 2008
Skills
Research, Microsoft Word, PowerPoint, Public Speaking, Microsoft Office, Microsoft Excel, Time Management, Social Media, Training, English, Customer Service, Teaching, Social Media Marketing, Leadership, Data Entry, Analytical, Organized, Inventory Management, Shipping & Receiving, Skilled Multi-tasker
Education
Central Piedmont Community College 2009 — 2010
Business Administration and Management
Central Piedmont Community College 2004 — 2004
Certificate, Health Unit Coordinator
Jatonio Springs Jatonio Springs's Convergys Experience 2011 - 2012
Job Customer Service Rep / Data Clerk
Industry Information Technology and Services
Experience
Dream Builders August 2010 - July 2013
Convergys 2011 - 2012
Education
Central Piedmont Community College 2011 — 2013
Associate's degree, Computer Engineering
Independence High School 2006 — 2010
Diploma, Mass Communication/Media Studies
Dream Builders August 2010 - July 2013
Convergys 2011 - 2012
Education
Central Piedmont Community College 2011 — 2013
Associate's degree, Computer Engineering
Independence High School 2006 — 2010
Diploma, Mass Communication/Media Studies
Kelsi Wright Kelsi Wright's Convergys Experience April 2011 - October 2011
Job Financial Fraud Prevention at Wells Fargo
Industry Financial Services
Experience
Wells Fargo July 2014 - Present
Wells Fargo Home Mortgage May 2013 - June 2014
Lash Group 2011 - 2013
Convergys April 2011 - October 2011
RHA Health Service, Inc May 2010 - August 2011
Skills
Quality Assurance, Customer Service, Healthcare, Customer Satisfaction, Customer Experience, Work Ethic, Customer Support, Public Health, Networking, PowerPoint, Microsoft Excel, Microsoft Word, Collections, Mortgage Servicing, Interviews, Mortgage Lending, Writing, Reverse Mortgages, Data Entry, Public Speaking, Sales
Education
Central Piedmont Community College 2012 — 2014
Healthcare, Public Health
Wells Fargo July 2014 - Present
Wells Fargo Home Mortgage May 2013 - June 2014
Lash Group 2011 - 2013
Convergys April 2011 - October 2011
RHA Health Service, Inc May 2010 - August 2011
Skills
Quality Assurance, Customer Service, Healthcare, Customer Satisfaction, Customer Experience, Work Ethic, Customer Support, Public Health, Networking, PowerPoint, Microsoft Excel, Microsoft Word, Collections, Mortgage Servicing, Interviews, Mortgage Lending, Writing, Reverse Mortgages, Data Entry, Public Speaking, Sales
Education
Central Piedmont Community College 2012 — 2014
Healthcare, Public Health
Deesa Watts Deesa Watts's Convergys Experience March 2012 - June 2013
Job Inside Sales Lead Generator
Industry Marketing and Advertising
Experience
IQ Apparel Group July 2013 - Present
IQ Apparel Group July 2013 - Present
Convergys March 2012 - June 2013
Butts County Schools Transportation October 2005 - July 2009
Skills
Marketing Communications, Marketing, Public Relations, Apparel, Digital Marketing, Customer Service, Order Processing, Computer Proficiency, Conflict Resolution, Transportation, Team Building, Operations Management, Social Media Marketing, Coaching
Education
University of Phoenix 2013 — 2016
Bachelor of Arts (BA), English Language and Literature/Letters
Central Georgia Technical College 2011 — 2012
NA, English Language and Literature/Letters, 1
IQ Apparel Group July 2013 - Present
IQ Apparel Group July 2013 - Present
Convergys March 2012 - June 2013
Butts County Schools Transportation October 2005 - July 2009
Skills
Marketing Communications, Marketing, Public Relations, Apparel, Digital Marketing, Customer Service, Order Processing, Computer Proficiency, Conflict Resolution, Transportation, Team Building, Operations Management, Social Media Marketing, Coaching
Education
University of Phoenix 2013 — 2016
Bachelor of Arts (BA), English Language and Literature/Letters
Central Georgia Technical College 2011 — 2012
NA, English Language and Literature/Letters, 1
Antonia Edwards Antonia Edwards's Convergys Experience February 2014 - May 2014
Job Seeking Employment in the Hampton Roads Area in Health Care Administration or Legal Fields
Industry Hospital & Health Care
Experience
Amerigroup/Wellpoint (Contract) July 2014 - Present
Counsel for Children's Rights January 2011 - Present
FCSN/ECAC/CFCR January 2008 - Present
Convergys February 2014 - May 2014
Mary Washington Healthcare 2012 - March 2013
Skills
Micro Soft Word, Excel,..., MediTech, IDX, SMS,..., Spanish Medical..., Healthcare Management, Patient Safety, Healthcare, Medicare, Medical Coding, Insurance, Medicine, HIPAA, ICD-9, Hospitals, EMR, Physician Relations, EHR, Managed Care, Medicaid, Inpatient, Acute Care, Epic Systems, Meditech, Medical Billing, Healthcare Industry, Medical Records, Public Health, Medical/Surgical, Patient Advocacy, CPT, Case Management, Practice Management, Patient Education, Medical Terminology, Healthcare Information...
Education
Norfolk State University 2014 — 2014
Medical Insurance Coding Specialist/Coder
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Health/Health Care Administration/Management
Central Piedmont Community College 2013 — 2014
Associate's degree, Health/Health Care Administration/Management
UNCC 2013 — 2013
Medical Coding Specialist
Roxbury Community College 2007 — 2008
Advanced Medical Coding
Amerigroup/Wellpoint (Contract) July 2014 - Present
Counsel for Children's Rights January 2011 - Present
FCSN/ECAC/CFCR January 2008 - Present
Convergys February 2014 - May 2014
Mary Washington Healthcare 2012 - March 2013
Skills
Micro Soft Word, Excel,..., MediTech, IDX, SMS,..., Spanish Medical..., Healthcare Management, Patient Safety, Healthcare, Medicare, Medical Coding, Insurance, Medicine, HIPAA, ICD-9, Hospitals, EMR, Physician Relations, EHR, Managed Care, Medicaid, Inpatient, Acute Care, Epic Systems, Meditech, Medical Billing, Healthcare Industry, Medical Records, Public Health, Medical/Surgical, Patient Advocacy, CPT, Case Management, Practice Management, Patient Education, Medical Terminology, Healthcare Information...
Education
Norfolk State University 2014 — 2014
Medical Insurance Coding Specialist/Coder
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Health/Health Care Administration/Management
Central Piedmont Community College 2013 — 2014
Associate's degree, Health/Health Care Administration/Management
UNCC 2013 — 2013
Medical Coding Specialist
Roxbury Community College 2007 — 2008
Advanced Medical Coding
Monjama Quee Monjama Quee's Convergys Experience August 2011 - February 2012
Job Customer Service Representative
Industry Telecommunications
Experience
Aon Hewitt September 2012 - February 2013
Convergys August 2011 - February 2012
The Charlotte Inn January 2010 - August 2010
Down to The Bone February 2008 - September 2009
Circle K Company August 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Central Piedmont Community College 2013 — 2015
n/a, Registered Nursing/Registered Nurse
Garinger High School 2004 — 2008
High School Diploma
Aon Hewitt September 2012 - February 2013
Convergys August 2011 - February 2012
The Charlotte Inn January 2010 - August 2010
Down to The Bone February 2008 - September 2009
Circle K Company August 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Central Piedmont Community College 2013 — 2015
n/a, Registered Nursing/Registered Nurse
Garinger High School 2004 — 2008
High School Diploma
Derek Quibell Derek Quibell's Convergys Experience January 2008 - July 2010
Job Customer Care and Mobility Sales. at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Walmart July 2014 - Present
Stream Global Services May 2012 - April 2013
Stream Global Services May 2012 - April 2013
SITEL Corporation May 2011 - March 2012
Wal-Mart December 2010 - May 2011
Convergys January 2008 - July 2010
Sales Associate November 2006 - January 2008
Education
Central New Mexico Community College
Computer Engineering/ Gateway Program
Currently attending Central New Mexico Community College
Business Administration
Walmart July 2014 - Present
Stream Global Services May 2012 - April 2013
Stream Global Services May 2012 - April 2013
SITEL Corporation May 2011 - March 2012
Wal-Mart December 2010 - May 2011
Convergys January 2008 - July 2010
Sales Associate November 2006 - January 2008
Education
Central New Mexico Community College
Computer Engineering/ Gateway Program
Currently attending Central New Mexico Community College
Business Administration
Lauren Knowlin Lauren Knowlin's Convergys Experience January 2011 - August 2011
Job Financial Services Professional
Industry Banking
Experience
Wells Fargo November 2011 - Present
Citi June 2011 - October 2011
Convergys January 2011 - August 2011
West Corporation May 2009 - September 2010
Skills
Mortgage Lending, Credit, Loans, Banking, Retirement Planning, Credit Analysis, Customer Service, Call Center, Strategic Financial..., Data Entry, Mutual Funds, Microsoft Excel, Outlook, Financial Services, Insurance, 401k, Underwriting, Microsoft Office, Credit Risk
Education
Central Piedmont Community College 2014 — 2016
Registered Nursing/Registered Nurse
Kaplan University-Davenport Campus 2014 — 2016
Master of Public Health (MPH)
Winthrop University 2001 — 2006
Bachelor of Arts, Political Science
Wells Fargo November 2011 - Present
Citi June 2011 - October 2011
Convergys January 2011 - August 2011
West Corporation May 2009 - September 2010
Skills
Mortgage Lending, Credit, Loans, Banking, Retirement Planning, Credit Analysis, Customer Service, Call Center, Strategic Financial..., Data Entry, Mutual Funds, Microsoft Excel, Outlook, Financial Services, Insurance, 401k, Underwriting, Microsoft Office, Credit Risk
Education
Central Piedmont Community College 2014 — 2016
Registered Nursing/Registered Nurse
Kaplan University-Davenport Campus 2014 — 2016
Master of Public Health (MPH)
Winthrop University 2001 — 2006
Bachelor of Arts, Political Science
Richard Dunbar Richard Dunbar's Convergys Experience January 2012 - January 2013
Job Customer Service Representative 2 at Aon Hewitt
Industry Consumer Services
Experience
Aon Hewitt July 2014 - Present
Team Automotive Group March 2013 - October 2013
Convergys January 2012 - January 2013
Skills
Vehicles, Customer Service, Customer Experience, Customer Satisfaction, Direct Sales, Sales, Coaching, Marketing, Automobile
Education
Catawba College 2004 — 2009
N/A, Music Business
Eastern Guilford high 1999 — 2004
High School Diploma
Aon Hewitt July 2014 - Present
Team Automotive Group March 2013 - October 2013
Convergys January 2012 - January 2013
Skills
Vehicles, Customer Service, Customer Experience, Customer Satisfaction, Direct Sales, Sales, Coaching, Marketing, Automobile
Education
Catawba College 2004 — 2009
N/A, Music Business
Eastern Guilford high 1999 — 2004
High School Diploma
Larry Ritch Larry Ritch's Convergys Experience October 2011 - September 2012
Job Hire me
Industry Computer Networking
Experience
Looking for an exciting new job opportunity December 2014 - Present
Walmart October 2014 - December 2014
Insight Global May 2014 - June 2014
ABBTECH April 2014 - April 2014
Native Staffing June 2013 - December 2013
Native Staffing 2013 - 2013
Convergys October 2011 - September 2012
Honeywell May 2011 - June 2011
Convergys May 2011 - May 2011
Kellogg Company February 2009 - April 2009
Skills
Computer Hardware, Technical Support, Microsoft Exchange, Troubleshooting, Networking, Network Administration, Software, Mac, Graphic Design, Windows, XP, windows 8, Windows 7, MS-DOS, Microsoft Office, Software Documentation, Windows XP, Help Desk Support, Laptops, Servers, Firewalls
Education
Harding 1979 — 1982
High school diploma
Central Piedmont Community College
IT
Looking for an exciting new job opportunity December 2014 - Present
Walmart October 2014 - December 2014
Insight Global May 2014 - June 2014
ABBTECH April 2014 - April 2014
Native Staffing June 2013 - December 2013
Native Staffing 2013 - 2013
Convergys October 2011 - September 2012
Honeywell May 2011 - June 2011
Convergys May 2011 - May 2011
Kellogg Company February 2009 - April 2009
Skills
Computer Hardware, Technical Support, Microsoft Exchange, Troubleshooting, Networking, Network Administration, Software, Mac, Graphic Design, Windows, XP, windows 8, Windows 7, MS-DOS, Microsoft Office, Software Documentation, Windows XP, Help Desk Support, Laptops, Servers, Firewalls
Education
Harding 1979 — 1982
High school diploma
Central Piedmont Community College
IT
Hammad Assan's Convergys Experience April 2007 - August 2008
Job Manager at Jiffy Self Storage
Industry Real Estate
Experience
Jiffy Self Storage June 2012 - Present
Mortgage Diligent January 2011 - November 2011
Rogers Communications November 2009 - August 2010
Sun Life Financial November 2008 - September 2009
Convergys April 2007 - August 2008
Mirza Empire Marketing August 2005 - February 2007
Skills
Direct Sales, Customer Service, Outbound Marketing, Lead Generation, Client Relations Skills, Relationship..., Mortgage Servicing, Management, Storage Industry, Sales, Customer Experience, Customer Satisfaction, CRM, Team Building, Business Analysis
Education
Canadian Association of Accredited Mortgage Professionals
Ontario Mortgage Agent License
Centennial College
Business Administration and Management, General
Winston Churchill
Jiffy Self Storage June 2012 - Present
Mortgage Diligent January 2011 - November 2011
Rogers Communications November 2009 - August 2010
Sun Life Financial November 2008 - September 2009
Convergys April 2007 - August 2008
Mirza Empire Marketing August 2005 - February 2007
Skills
Direct Sales, Customer Service, Outbound Marketing, Lead Generation, Client Relations Skills, Relationship..., Mortgage Servicing, Management, Storage Industry, Sales, Customer Experience, Customer Satisfaction, CRM, Team Building, Business Analysis
Education
Canadian Association of Accredited Mortgage Professionals
Ontario Mortgage Agent License
Centennial College
Business Administration and Management, General
Winston Churchill
Lindsay Clifford, CPC Lindsay Clifford, CPC's Convergys Experience June 2005 - March 2007
Job Rebill Specialist I at Kinetic Concepts
Industry Medical Devices
Experience
Acelity August 2014 - Present
LDC Photography May 2010 - Present
Kinetic Concepts October 2010 - August 2014
Kinetic Concepts August 2009 - October 2010
Kinetic Concepts July 2008 - August 2009
Dynamic Brands LLC May 2007 - March 2008
Convergys June 2005 - March 2007
Skills
Medical Billing, Medical Terminology, ICD-9-CM, CPT, ICD-10, HCPCS, Medical Coding, Medical Records, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Central Piedmont Community College 2012 — 2013
Certificate Program, Medical Reimbursement Specialist
University of North Carolina at Wilmington 2000 — 2004
Bachelor of Science (BS), Marine Biology
Acelity August 2014 - Present
LDC Photography May 2010 - Present
Kinetic Concepts October 2010 - August 2014
Kinetic Concepts August 2009 - October 2010
Kinetic Concepts July 2008 - August 2009
Dynamic Brands LLC May 2007 - March 2008
Convergys June 2005 - March 2007
Skills
Medical Billing, Medical Terminology, ICD-9-CM, CPT, ICD-10, HCPCS, Medical Coding, Medical Records, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Central Piedmont Community College 2012 — 2013
Certificate Program, Medical Reimbursement Specialist
University of North Carolina at Wilmington 2000 — 2004
Bachelor of Science (BS), Marine Biology
Adam McGill Adam McGill's Convergys Experience May 2001 - December 2001
Job Senior Systems Administrator at FIS
Industry Information Technology and Services
Experience
FIS August 2015 - Present
Ceridian Canada July 2015 - August 2015
FIS April 2012 - July 2015
Ceridian Canada June 2006 - April 2012
IBM Canada Ltd. January 2001 - October 2005
Convergys May 2001 - December 2001
Skills
Active Directory, VMware, Disaster Recovery, Windows, Change Management, Windows Server, ITIL, SCCM, Customer Service, DHCP, Microsoft Office, Server Administration, Powershell, Troubleshooting, SMS, Wintel, Strategic Planning, WSUS, DNS, Networking, AutoIt
Education
Global Knowledge 2013 — 2013
VMware VSphere: Install, Configure, Manage 5.0, Information Technology
CTC Canada 2011 — 2011
6425B - Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services, Information Technology
CTC Canada 2011 — 2011
6451A - Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007, Information Technology
CDI College 2000 — 2001
Computer Programming and Networking Diploma, Information Technology
Westwood Collegiate 1996 — 2000
High School/Secondary Diplomas and Certificates
FIS August 2015 - Present
Ceridian Canada July 2015 - August 2015
FIS April 2012 - July 2015
Ceridian Canada June 2006 - April 2012
IBM Canada Ltd. January 2001 - October 2005
Convergys May 2001 - December 2001
Skills
Active Directory, VMware, Disaster Recovery, Windows, Change Management, Windows Server, ITIL, SCCM, Customer Service, DHCP, Microsoft Office, Server Administration, Powershell, Troubleshooting, SMS, Wintel, Strategic Planning, WSUS, DNS, Networking, AutoIt
Education
Global Knowledge 2013 — 2013
VMware VSphere: Install, Configure, Manage 5.0, Information Technology
CTC Canada 2011 — 2011
6425B - Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services, Information Technology
CTC Canada 2011 — 2011
6451A - Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007, Information Technology
CDI College 2000 — 2001
Computer Programming and Networking Diploma, Information Technology
Westwood Collegiate 1996 — 2000
High School/Secondary Diplomas and Certificates
Bryan Lacy Bryan Lacy's Convergys Experience 2013 - Present
Job GIS Technician
Industry Information Technology and Services
Experience
Convergys 2013 - Present
CACI International Inc February 2008 - November 2011
CMC Union September 2006 - September 2007
Skills
ArcGIS, GPS, Microsoft Office, Customer Service
Education
Central Piedmont Community College 2006 — 2007
Certificate, Geographic Information Science and Cartography
Fayetteville State University 2002 — 2006
Bachelor of Arts (B.A.), Geography
Monroe High School 1998 — 2002
Deploma, College Prep
Convergys 2013 - Present
CACI International Inc February 2008 - November 2011
CMC Union September 2006 - September 2007
Skills
ArcGIS, GPS, Microsoft Office, Customer Service
Education
Central Piedmont Community College 2006 — 2007
Certificate, Geographic Information Science and Cartography
Fayetteville State University 2002 — 2006
Bachelor of Arts (B.A.), Geography
Monroe High School 1998 — 2002
Deploma, College Prep
Joseph Harbour's Convergys Experience December 2013 - August 2014
Job Looking for work.
Industry Consumer Services
Experience
Convergys December 2013 - August 2014
Zekos Village III May 2013 - October 2013
Siegwerk May 2011 - August 2012
Electronic Depot Inc. DBA RadioShack October 2009 - April 2011
Harbour Communications February 2000 - May 2005
Skills
Sales, Customer Service, Cashiering, Retail, Retail Sales, Customer Satisfaction, Cash Register, Microsoft Word, Time Management
Education
Catawba Valley Community College 2012 — 2013
Associate of Arts (AA), General Studies / Business Administration
Convergys December 2013 - August 2014
Zekos Village III May 2013 - October 2013
Siegwerk May 2011 - August 2012
Electronic Depot Inc. DBA RadioShack October 2009 - April 2011
Harbour Communications February 2000 - May 2005
Skills
Sales, Customer Service, Cashiering, Retail, Retail Sales, Customer Satisfaction, Cash Register, Microsoft Word, Time Management
Education
Catawba Valley Community College 2012 — 2013
Associate of Arts (AA), General Studies / Business Administration
Brandyn Johnson's Convergys Experience June 2012 - Present
Job Attended Catawba College
Industry Sports
Experience
Convergys June 2012 - Present
YMCA January 2014 - April 2014
Catawba College September 2013 - November 2013
Education
Catawba College 2011 — 2014
Bachelor of Science (B.S.), Sport Management
Rockingham Community College
Convergys June 2012 - Present
YMCA January 2014 - April 2014
Catawba College September 2013 - November 2013
Education
Catawba College 2011 — 2014
Bachelor of Science (B.S.), Sport Management
Rockingham Community College
John B Queen John B Queen's Convergys Experience 2006 - 2008
Job Program Team Manager, Workforce Professional at Donnelly Communications, Inc.
Industry Program Development
Experience
Cox Automotive Inc. April 2015 - Present
Donnelly Communications, Inc. November 2011 - July 2015
Beg & Choose May 2013 - May 2015
Riverstone Residential Group 2010 - 2011
Lane Company 2009 - 2010
Convergys 2006 - 2008
Skills
Process Improvement..., Strategy, Workforce Management, Leadership, Entrepreneurship, CRM, Project Management, Team Management, Customer Retention, Call Center Development, Incubation, Philanthropy, Marketing, Multi-channel Marketing, Technical Support, Customer Experience, Management, Time Management, Sales, Social Media, Training, Public Speaking, Strategic Planning, Microsoft Excel
Education
Central Christian College of Kansas 2011 — 2014
Bachelor of Science (B.S.), Organizational Leadership, 3.8
Cox Automotive Inc. April 2015 - Present
Donnelly Communications, Inc. November 2011 - July 2015
Beg & Choose May 2013 - May 2015
Riverstone Residential Group 2010 - 2011
Lane Company 2009 - 2010
Convergys 2006 - 2008
Skills
Process Improvement..., Strategy, Workforce Management, Leadership, Entrepreneurship, CRM, Project Management, Team Management, Customer Retention, Call Center Development, Incubation, Philanthropy, Marketing, Multi-channel Marketing, Technical Support, Customer Experience, Management, Time Management, Sales, Social Media, Training, Public Speaking, Strategic Planning, Microsoft Excel
Education
Central Christian College of Kansas 2011 — 2014
Bachelor of Science (B.S.), Organizational Leadership, 3.8
Cora-Lynne LaRose Cora-Lynne LaRose's Convergys Experience January 2009 - August 2011
Job Manager at EMC
Industry Computer Software
Experience
EMC March 2012 - Present
EMC August 2011 - March 2012
Convergys January 2009 - August 2011
Convergys May 2008 - January 2009
Teleperformance, USA January 2006 - April 2008
LaRose Software Consulting 1996 - 1999
Skills
Team Management, Team Building, Organizational..., Project Management, SAN, Communication Skills, Storage Area Networks, Technical Support, Training, EMC Storage, Hardware, NAS, Storage, NetApp, Unix, Disaster Recovery, Virtualization, VMware, Windows Server, Operating Systems, Cisco Technologies, Data Center, Cross-functional Team..., Cloud Computing, VMware ESX, ITIL, High Availability, Symmetrix, Cluster, Solaris, Vendor Management, Servers, Red Hat Linux, SaaS, Networking, Community Outreach
Education
Brigham Young University 1986 — 1986
Carthage College 1985 — 1986
Music
EMC March 2012 - Present
EMC August 2011 - March 2012
Convergys January 2009 - August 2011
Convergys May 2008 - January 2009
Teleperformance, USA January 2006 - April 2008
LaRose Software Consulting 1996 - 1999
Skills
Team Management, Team Building, Organizational..., Project Management, SAN, Communication Skills, Storage Area Networks, Technical Support, Training, EMC Storage, Hardware, NAS, Storage, NetApp, Unix, Disaster Recovery, Virtualization, VMware, Windows Server, Operating Systems, Cisco Technologies, Data Center, Cross-functional Team..., Cloud Computing, VMware ESX, ITIL, High Availability, Symmetrix, Cluster, Solaris, Vendor Management, Servers, Red Hat Linux, SaaS, Networking, Community Outreach
Education
Brigham Young University 1986 — 1986
Carthage College 1985 — 1986
Music
Gary Pawlovich Gary Pawlovich's Convergys Experience April 2011 - May 2012
Job Vice President of Sales and Marketing, Select Tissue Holdings, LLC
Industry Consumer Goods
Experience
Select Tissue Holdings, LLC March 2013 - Present
Convergys April 2011 - May 2012
Santal Solutions April 2008 - August 2009
Ideas That Deliver January 2007 - March 2008
Kimberly Clark - US Consumer January 1991 - August 2006
Kimberly-Clark September 1987 - January 1991
Skills
Consumer Products, Cross-functional Team..., Marketing Strategy, Sales Operations, Sales Management, Customer Insight, Marketing, Competitive Analysis, Product Development, Key Account Management, Shopper Marketing, Key Account Development, Christian Leadership, Large-scale Event..., Leadership, Retail, FMCG, P&L Management, Strategy, Business Development, Management, CRM, Business Planning, B2B, Merchandising, Sales, Business Strategy, Forecasting, Brand Management, Trade Marketing, Strategic Planning, Market Planning, Large Scale Events, Market Research, Account Management, Strategic Partnerships, New Business Development, Marketing Management, Market Analysis, Customer Satisfaction, Product Marketing, Marketing Research, Segmentation, Channel Partners, Direct Sales, Sales Presentations, Product Launch, Sales Process, Brand Development, Lead Generation
Education
Almeda University 2006 — 2007
BA, Business Management
Central Michigan University 1970 — 1971
BA, Economics
Select Tissue Holdings, LLC March 2013 - Present
Convergys April 2011 - May 2012
Santal Solutions April 2008 - August 2009
Ideas That Deliver January 2007 - March 2008
Kimberly Clark - US Consumer January 1991 - August 2006
Kimberly-Clark September 1987 - January 1991
Skills
Consumer Products, Cross-functional Team..., Marketing Strategy, Sales Operations, Sales Management, Customer Insight, Marketing, Competitive Analysis, Product Development, Key Account Management, Shopper Marketing, Key Account Development, Christian Leadership, Large-scale Event..., Leadership, Retail, FMCG, P&L Management, Strategy, Business Development, Management, CRM, Business Planning, B2B, Merchandising, Sales, Business Strategy, Forecasting, Brand Management, Trade Marketing, Strategic Planning, Market Planning, Large Scale Events, Market Research, Account Management, Strategic Partnerships, New Business Development, Marketing Management, Market Analysis, Customer Satisfaction, Product Marketing, Marketing Research, Segmentation, Channel Partners, Direct Sales, Sales Presentations, Product Launch, Sales Process, Brand Development, Lead Generation
Education
Almeda University 2006 — 2007
BA, Business Management
Central Michigan University 1970 — 1971
BA, Economics
Arthur Dranberg Arthur Dranberg's Convergys Experience August 2007 - June 2010
Job Security Analyst I at Nexum, Inc
Industry Computer Networking
Experience
Nexum, Inc February 2013 - Present
CNM - Central New Mexico Community College August 2010 - July 2013
Convergys August 2007 - June 2010
Sitel November 2006 - May 2007
AOL July 2001 - November 2006
Skills
Customer Service, Communication, CompTIA A+ Certification, Cisco Routers, Cisco IOS, Cisco Technologies, Cisco WAN, Linux, Windows 95, Microsoft Windows 98, Windows XP Pro, Windows 7, Windows Server, Workforce Management, Call Center, NAT, DHCP, Frame Relay, PPP, CHAP, Call Centers, Security, Network Administration, Troubleshooting, Firewalls, Technical Support, Checkpoint, Network Security, VPN
Education
Central New Mexico Community College 2010 — 2013
Associates of Applied Science in Computer Information Systems with Honors, Network Administration, 3.79 GPA
Nexum, Inc February 2013 - Present
CNM - Central New Mexico Community College August 2010 - July 2013
Convergys August 2007 - June 2010
Sitel November 2006 - May 2007
AOL July 2001 - November 2006
Skills
Customer Service, Communication, CompTIA A+ Certification, Cisco Routers, Cisco IOS, Cisco Technologies, Cisco WAN, Linux, Windows 95, Microsoft Windows 98, Windows XP Pro, Windows 7, Windows Server, Workforce Management, Call Center, NAT, DHCP, Frame Relay, PPP, CHAP, Call Centers, Security, Network Administration, Troubleshooting, Firewalls, Technical Support, Checkpoint, Network Security, VPN
Education
Central New Mexico Community College 2010 — 2013
Associates of Applied Science in Computer Information Systems with Honors, Network Administration, 3.79 GPA
Darnell Mckenzie's Convergys Experience June 2014 - November 2014
Job UNCC Senior majoring in Finance w/ concentration in Risk Management & Insurance excited to build lasting relationships
Industry Insurance
Experience
Coca-Cola Bottling Co. Consolidated November 2014 - Present
Convergys June 2014 - November 2014
Aon Hewitt September 2012 - August 2013
Convergys April 2012 - September 2012
Harris Teeter May 2006 - June 2011
Skills
Microsoft Office, Management, English, Training, Customer Service, Leadership, Employee Benefits, Microsoft Excel, Health Insurance, PowerPoint, Microsoft Word, Insurance, Customer Satisfaction, Sales, Commercial Insurance, Workers Compensation
Education
University of North Carolina at Charlotte 2013 — 2015
Bachelor of Science (BS), Finance
Central Piedmont Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Coca-Cola Bottling Co. Consolidated November 2014 - Present
Convergys June 2014 - November 2014
Aon Hewitt September 2012 - August 2013
Convergys April 2012 - September 2012
Harris Teeter May 2006 - June 2011
Skills
Microsoft Office, Management, English, Training, Customer Service, Leadership, Employee Benefits, Microsoft Excel, Health Insurance, PowerPoint, Microsoft Word, Insurance, Customer Satisfaction, Sales, Commercial Insurance, Workers Compensation
Education
University of North Carolina at Charlotte 2013 — 2015
Bachelor of Science (BS), Finance
Central Piedmont Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Amanda Sanford-Jacobson's Convergys Experience July 2006 - December 2010
Job Enrollment Specialist at Step Up For Students
Industry Nonprofit Organization Management
Experience
Step Up For Students September 2011 - Present
EverBank January 2006 - August 2011
Convergys July 2006 - December 2010
Skills
Microsoft Excel, Customer Service, Customer Retention, Customer Satisfaction, Microsoft Word, Microsoft Office 2007, Mathematics, Account Management, Training, Call Centers, Recruiting, Spanish, Data Entry, Leadership, Outlook
Education
Central Alabama Community College 2002 — 2004
Tallapoosa county technical center 1999 — 2000
Clinical Credit hours and course completion, Healthcare science and technology
Step Up For Students September 2011 - Present
EverBank January 2006 - August 2011
Convergys July 2006 - December 2010
Skills
Microsoft Excel, Customer Service, Customer Retention, Customer Satisfaction, Microsoft Word, Microsoft Office 2007, Mathematics, Account Management, Training, Call Centers, Recruiting, Spanish, Data Entry, Leadership, Outlook
Education
Central Alabama Community College 2002 — 2004
Tallapoosa county technical center 1999 — 2000
Clinical Credit hours and course completion, Healthcare science and technology
Brianna Fowler Brianna Fowler's Convergys Experience February 2014 - May 2014
Job
Industry Airlines/Aviation
Experience
Golds Gym of the Carolinas May 2014 - Present
Convergys February 2014 - May 2014
Best Buy August 2013 - November 2013
Skills
American Sign Language, Spanish, Customer Service
Education
Central Piedmont Community College 2013 — 2018
Golds Gym of the Carolinas May 2014 - Present
Convergys February 2014 - May 2014
Best Buy August 2013 - November 2013
Skills
American Sign Language, Spanish, Customer Service
Education
Central Piedmont Community College 2013 — 2018
Lyvonne Rushing Lyvonne Rushing's Convergys Experience January 2011 - June 2013
Job Customer Care Professional at SYKES Home powered by Alpine Access
Industry Outsourcing/Offshoring
Experience
SYKES Home powered by Alpine Access August 2013 - Present
MarketForce October 2007 - Present
Convergys January 2011 - June 2013
Wells Fargo November 1993 - May 2007
Skills
Customer Service, Access, Call Centers, Research, Sales, Data Entry, Outlook, Time Management, Training, Team Leadership, Management, Process Improvement, Credit, Customer Satisfaction, Leadership, Troubleshooting
Education
Central Piedmont Community College 1975 — 1979
Associate's degree, Business Management, 3.0
Strayer University-North Carolina
SYKES Home powered by Alpine Access August 2013 - Present
MarketForce October 2007 - Present
Convergys January 2011 - June 2013
Wells Fargo November 1993 - May 2007
Skills
Customer Service, Access, Call Centers, Research, Sales, Data Entry, Outlook, Time Management, Training, Team Leadership, Management, Process Improvement, Credit, Customer Satisfaction, Leadership, Troubleshooting
Education
Central Piedmont Community College 1975 — 1979
Associate's degree, Business Management, 3.0
Strayer University-North Carolina
Dantavious Gill's Convergys Experience June 2004 - December 2006
Job Customer Service Rep
Industry Consumer Services
Experience
XOOM Energy August 2014 - Present
LevelOne December 2012 - March 2014
iQor September 2011 - October 2012
Convergys June 2004 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Retail, Team Leadership, Troubleshooting
Education
Central Piedmont Community College 1999 — 2002
Myers Park High School 1995 — 1997
XOOM Energy August 2014 - Present
LevelOne December 2012 - March 2014
iQor September 2011 - October 2012
Convergys June 2004 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Retail, Team Leadership, Troubleshooting
Education
Central Piedmont Community College 1999 — 2002
Myers Park High School 1995 — 1997
Megan Leamey Megan Leamey's Convergys Experience September 2013 - December 2013
Job Cashier/Greeter at Buffalo Wild Wings
Industry Restaurants
Experience
Buffalo Wild Wings December 2013 - Present
Convergys September 2013 - December 2013
Bruegger's Bagels July 2012 - September 2013
Ashton Place health and rehab June 2011 - August 2011
Lowes Foods March 2009 - 2011
Skills
Customer Service, Cpr Certified, Team Leadership, Labor Control
Education
Queens University of Charlotte 2011 — 2012
Nursing
Central Piedmont Community College
Nursing
Buffalo Wild Wings December 2013 - Present
Convergys September 2013 - December 2013
Bruegger's Bagels July 2012 - September 2013
Ashton Place health and rehab June 2011 - August 2011
Lowes Foods March 2009 - 2011
Skills
Customer Service, Cpr Certified, Team Leadership, Labor Control
Education
Queens University of Charlotte 2011 — 2012
Nursing
Central Piedmont Community College
Nursing
Adrian Potts Adrian Potts's Convergys Experience April 2012 - January 2013
Job Benefits Advisor at Aon
Industry Hospital & Health Care
Experience
Aon May 2014 - Present
Davis Investments January 2000 - Present
Level One RealPage November 2013 - May 2014
Connextions August 2013 - November 2013
Convergys April 2012 - January 2013
Allstate May 2007 - April 2012
Skills
Customer Service, Sales, Call Centers, Management, Finance, CRM, Customer Retention, Customer Satisfaction, Employee Benefits, Insurance, Invoicing
Education
Central Piedmont Community College
Associate of Arts (AA), Communication and Media Studies
Aon May 2014 - Present
Davis Investments January 2000 - Present
Level One RealPage November 2013 - May 2014
Connextions August 2013 - November 2013
Convergys April 2012 - January 2013
Allstate May 2007 - April 2012
Skills
Customer Service, Sales, Call Centers, Management, Finance, CRM, Customer Retention, Customer Satisfaction, Employee Benefits, Insurance, Invoicing
Education
Central Piedmont Community College
Associate of Arts (AA), Communication and Media Studies
Domonique Amadi's Convergys Experience August 2008 - August 2010
Job Member Services & Accounting Coordinator at Charlotte Regional Realtor Association
Industry Financial Services
Experience
Charlotte Regional Realtor Association May 2014 - February 2015
Wells Fargo September 2010 - December 2013
Convergys August 2008 - August 2010
Food Lion August 2004 - August 2008
Skills
Customer Service, Customer Satisfaction, Communication, Proficient with..., Pay Close Attention to..., Highly motivated..., Highly Organized &..., Build Strong..., Team Building, Data Entry, Accounting, Bookkeeping, Project Coordination, Nonprofits, Member Relations, Scheduling, Deposits, Personal Banking, Account Management, Leadership, Training, Financial Services, Research
Education
Central Piedmont Community College 2005 — 2009
Associate of Science (A.S.), Business/Commerce, General
Charlotte Regional Realtor Association May 2014 - February 2015
Wells Fargo September 2010 - December 2013
Convergys August 2008 - August 2010
Food Lion August 2004 - August 2008
Skills
Customer Service, Customer Satisfaction, Communication, Proficient with..., Pay Close Attention to..., Highly motivated..., Highly Organized &..., Build Strong..., Team Building, Data Entry, Accounting, Bookkeeping, Project Coordination, Nonprofits, Member Relations, Scheduling, Deposits, Personal Banking, Account Management, Leadership, Training, Financial Services, Research
Education
Central Piedmont Community College 2005 — 2009
Associate of Science (A.S.), Business/Commerce, General
Carina Howrey Carina Howrey's Convergys Experience April 2010 - December 2014
Job Customer Service Representative at HawkSoft, Inc.
Industry Outsourcing/Offshoring
Experience
HawkSoft, Inc. December 2014 - Present
HawkSoft, Inc. 2014 - 2015
HawkSoft, Inc. 2014 - 2015
Convergys April 2010 - December 2014
Stream Global Services June 2012 - September 2013
Stream Global Services March 2008 - December 2010
Stream Global Services December 2009 - April 2010
Stream Global Services October 2007 - December 2009
Oregon State University August 2003 - January 2007
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Technical Support, Team Management, Customer Experience, Transition Management, Performance Management, Customer Service, Troubleshooting, Vendor Management, Inbound Marketing, Operations Management, Process Improvement, Computer Hardware, Content Development, Content Management, Immersive Environments, Time Management
Education
Oregon State University 2004 — 2007
Bachelors of Arts, Liberal Arts and Sciences/Liberal Studies
Central Oregon Community College 1999 — 2003
Associate's degree, General Studies
HawkSoft, Inc. December 2014 - Present
HawkSoft, Inc. 2014 - 2015
HawkSoft, Inc. 2014 - 2015
Convergys April 2010 - December 2014
Stream Global Services June 2012 - September 2013
Stream Global Services March 2008 - December 2010
Stream Global Services December 2009 - April 2010
Stream Global Services October 2007 - December 2009
Oregon State University August 2003 - January 2007
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Technical Support, Team Management, Customer Experience, Transition Management, Performance Management, Customer Service, Troubleshooting, Vendor Management, Inbound Marketing, Operations Management, Process Improvement, Computer Hardware, Content Development, Content Management, Immersive Environments, Time Management
Education
Oregon State University 2004 — 2007
Bachelors of Arts, Liberal Arts and Sciences/Liberal Studies
Central Oregon Community College 1999 — 2003
Associate's degree, General Studies
Arlenia Way Arlenia Way's Convergys Experience April 2007 - July 2008
Job Special Needs Dance Instructor at Julia's Academy of International Dance
Industry Fine Art
Experience
Julia's Academy of International Dance 2011 - Present
Tinker Officials Association July 2010 - Present
Village Montessori School April 2011 - November 2011
Home Child Care May 2005 - January 2010
Home Child Care May 2005 - January 2010
Convergys April 2007 - July 2008
Futures August 2006 - March 2007
Cesar Chavez Community Center April 2003 - April 2004
Skills
Dancing, Singing, Creative Writing, Scrapbooking, Working With Children, Teaching, Customer Service, Public Speaking, Writing, Word, PowerPoint, Microsoft Office, Fundraising
Education
Central New Mexico Community College 2007 — 2012
Early Child Development Certificate, CYFD
Central New Mexico Community College
Central New Mexico Community College
Associate Arts, Psychology
University of Oklahoma
Julia's Academy of International Dance 2011 - Present
Tinker Officials Association July 2010 - Present
Village Montessori School April 2011 - November 2011
Home Child Care May 2005 - January 2010
Home Child Care May 2005 - January 2010
Convergys April 2007 - July 2008
Futures August 2006 - March 2007
Cesar Chavez Community Center April 2003 - April 2004
Skills
Dancing, Singing, Creative Writing, Scrapbooking, Working With Children, Teaching, Customer Service, Public Speaking, Writing, Word, PowerPoint, Microsoft Office, Fundraising
Education
Central New Mexico Community College 2007 — 2012
Early Child Development Certificate, CYFD
Central New Mexico Community College
Central New Mexico Community College
Associate Arts, Psychology
University of Oklahoma
Josh Durant Josh Durant's Convergys Experience January 2009 - April 2009
Job Preferred Services at Bank of America
Industry Banking
Experience
Bank of America February 2012 - Present
JCPenney January 2010 - June 2011
JCPenney November 2009 - January 2010
Convergys January 2009 - April 2009
Self Employed July 2008 - December 2008
Pearson Education March 2008 - July 2008
JCPenney September 2007 - July 2008
Pearson Education February 2007 - July 2007
New Mexico Highlands University August 2006 - December 2006
G.E.A.R. Up August 2004 - December 2006
Skills
Microsoft Word, Management, Training, PowerPoint, Leadership, Microsoft Office, Customer Service, Telephone Skills, Troubleshooting, Banking, Microsoft Excel, Sales, Editing, Call Centers, Outlook, Social Networking, Teamwork, Dreamweaver, Photoshop, Web Design, HTML, Credit, Finance, Customer Experience
Education
Central New Mexico Community College 2012 — 2014
CPA Certificate, Accounting and Finance
New Mexico Highlands University 2002 — 2006
Bachelor's Degree of Arts, Media Arts
Bank of America February 2012 - Present
JCPenney January 2010 - June 2011
JCPenney November 2009 - January 2010
Convergys January 2009 - April 2009
Self Employed July 2008 - December 2008
Pearson Education March 2008 - July 2008
JCPenney September 2007 - July 2008
Pearson Education February 2007 - July 2007
New Mexico Highlands University August 2006 - December 2006
G.E.A.R. Up August 2004 - December 2006
Skills
Microsoft Word, Management, Training, PowerPoint, Leadership, Microsoft Office, Customer Service, Telephone Skills, Troubleshooting, Banking, Microsoft Excel, Sales, Editing, Call Centers, Outlook, Social Networking, Teamwork, Dreamweaver, Photoshop, Web Design, HTML, Credit, Finance, Customer Experience
Education
Central New Mexico Community College 2012 — 2014
CPA Certificate, Accounting and Finance
New Mexico Highlands University 2002 — 2006
Bachelor's Degree of Arts, Media Arts
John Barbret John Barbret's Convergys Experience January 2010 - September 2011
Job Privacy Compliance Manager
Industry Internet
Experience
eBay August 2012 - Present
MoneyGram International October 2011 - July 2012
Convergys January 2010 - September 2011
Chrysler May 1996 - December 2008
DaimlerChrysler November 2005 - December 2007
DaimlerChrysler June 2001 - October 2005
DaimlerChrysler December 2000 - May 2001
DaimlerChrysler October 1999 - November 2000
DaimlerChrysler August 1998 - September 1999
Chrysler May 1996 - July 1998
Skills
Information Security, Security, Governance, IT Audit, Data Privacy, Risk Management, Privacy Law, Risk Assessment, Security Audits, Data Security, Computer Security, Privacy Policies, Program Management, Business Process, SDLC, Information Technology, Information Security..., COBIT, Integration, Internal Audit, Outsourcing, Enterprise Risk..., CISA, Network Security, Management, Analysis, Business Continuity, Vulnerability Assessment, Auditing, Penetration Testing, Sarbanes-Oxley Act, Identity Management, Financial Risk, Software Documentation, PCI DSS, TCPA, Telemarketing, ISO 27001, CASL, PDPA
Education
Central Michigan University 1998 — 2000
MSA, International Administration
Wayne State University 1994 — 1997
BA, Mathematics
eBay August 2012 - Present
MoneyGram International October 2011 - July 2012
Convergys January 2010 - September 2011
Chrysler May 1996 - December 2008
DaimlerChrysler November 2005 - December 2007
DaimlerChrysler June 2001 - October 2005
DaimlerChrysler December 2000 - May 2001
DaimlerChrysler October 1999 - November 2000
DaimlerChrysler August 1998 - September 1999
Chrysler May 1996 - July 1998
Skills
Information Security, Security, Governance, IT Audit, Data Privacy, Risk Management, Privacy Law, Risk Assessment, Security Audits, Data Security, Computer Security, Privacy Policies, Program Management, Business Process, SDLC, Information Technology, Information Security..., COBIT, Integration, Internal Audit, Outsourcing, Enterprise Risk..., CISA, Network Security, Management, Analysis, Business Continuity, Vulnerability Assessment, Auditing, Penetration Testing, Sarbanes-Oxley Act, Identity Management, Financial Risk, Software Documentation, PCI DSS, TCPA, Telemarketing, ISO 27001, CASL, PDPA
Education
Central Michigan University 1998 — 2000
MSA, International Administration
Wayne State University 1994 — 1997
BA, Mathematics
Carmen Brooks's Convergys Experience October 2008 - September 2011
Job Customer Care Specialist at Corning Optical Communications LLC
Industry Consumer Services
Experience
Corning Optical Communications March 2012 - Present
Convergys October 2008 - September 2011
Skills
Customer Service, Team Building, Microsoft Office, Continuous Improvement, Process Improvement, Operations Management, Troubleshooting, Telecommunications, SAP, Six Sigma, Team Leadership, Sales, Account Management, Sales Management, Management, New Business Development, Training
Education
Catawba Valley Community College 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Corning Optical Communications March 2012 - Present
Convergys October 2008 - September 2011
Skills
Customer Service, Team Building, Microsoft Office, Continuous Improvement, Process Improvement, Operations Management, Troubleshooting, Telecommunications, SAP, Six Sigma, Team Leadership, Sales, Account Management, Sales Management, Management, New Business Development, Training
Education
Catawba Valley Community College 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Danny Richardson Danny Richardson's Convergys Experience May 2010 - January 2011
Job HR Manager at NCT
Industry Human Resources
Experience
NCT July 2014 - Present
NCT May 2014 - Present
Recruiter April 2013 - April 2014
Solucion LLC June 2012 - April 2013
Mood Media January 2011 - April 2012
Convergys May 2010 - January 2011
At Work Personnel April 2009 - May 2010
ASR February 2007 - January 2009
Strataforce 2006 - 2007
Chase Staffing 2001 - 2006
Skills
Payroll, Recruiting, Management, Strategic Sourcing, Human Resources, Performance Management, Onboarding, Interviews, Sourcing, Training, Screening, New Hire Orientations, Leadership, Staffing Services, Temporary Placement, Talent Acquisition, Customer Service, Internet Recruiting, Contract Recruitment, Screening Resumes, Employee Engagement, HR Policies, Personnel Management, Background Checks, Employment Law, College Recruiting, Employee Training, PeopleSoft, Applicant Tracking..., Talent Management, Sales Growth, Technical Recruiting, Employee Relations, Succession Planning, Temporary Staffing, HRIS, CRM, Benefits Negotiation, FMLA, Employee Benefits, Team Building, Taleo, Workforce Planning, Coaching, Executive Search, Deferred Compensation, Cold Calling, Job Fairs, Resume Writing, Hiring
Education
Central Piedmont Community College 2010 — 2010
HR/PHR
Central Piedmont Community College 1982 — 1984
NCT July 2014 - Present
NCT May 2014 - Present
Recruiter April 2013 - April 2014
Solucion LLC June 2012 - April 2013
Mood Media January 2011 - April 2012
Convergys May 2010 - January 2011
At Work Personnel April 2009 - May 2010
ASR February 2007 - January 2009
Strataforce 2006 - 2007
Chase Staffing 2001 - 2006
Skills
Payroll, Recruiting, Management, Strategic Sourcing, Human Resources, Performance Management, Onboarding, Interviews, Sourcing, Training, Screening, New Hire Orientations, Leadership, Staffing Services, Temporary Placement, Talent Acquisition, Customer Service, Internet Recruiting, Contract Recruitment, Screening Resumes, Employee Engagement, HR Policies, Personnel Management, Background Checks, Employment Law, College Recruiting, Employee Training, PeopleSoft, Applicant Tracking..., Talent Management, Sales Growth, Technical Recruiting, Employee Relations, Succession Planning, Temporary Staffing, HRIS, CRM, Benefits Negotiation, FMLA, Employee Benefits, Team Building, Taleo, Workforce Planning, Coaching, Executive Search, Deferred Compensation, Cold Calling, Job Fairs, Resume Writing, Hiring
Education
Central Piedmont Community College 2010 — 2010
HR/PHR
Central Piedmont Community College 1982 — 1984
Shaniqua Steward Shaniqua Steward's Convergys Experience August 2012 - April 2013
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Sykes September 2013 - Present
Lancaster Convalescent Center April 2013 - August 2013
Convergys August 2012 - April 2013
Lancaster Convalescent Center 2013 - 2013
Skills
Customer Service, Certified Nursing..., Cashiers, Call Centers, Telephone Skills, Healthcare, Cpr Certified, HIPAA, Nursing, Data Entry, Medical Terminology
Education
Central Carolina Technical College 2011 — 2014
Registered Nursing/Registered Nurse
Sykes September 2013 - Present
Lancaster Convalescent Center April 2013 - August 2013
Convergys August 2012 - April 2013
Lancaster Convalescent Center 2013 - 2013
Skills
Customer Service, Certified Nursing..., Cashiers, Call Centers, Telephone Skills, Healthcare, Cpr Certified, HIPAA, Nursing, Data Entry, Medical Terminology
Education
Central Carolina Technical College 2011 — 2014
Registered Nursing/Registered Nurse
Ashley Gattison Ashley Gattison's Convergys Experience July 2014 - Present
Job Motivated young lady looking for a job that gives me a opportunity to advance.
Industry Consumer Services
Experience
Loomis August 2014 - Present
Convergys July 2014 - Present
Forever 21 November 2012 - Present
Aeropostale November 2009 - November 2012
Carowinds August 2008 - July 2009
Skills
Customer Service, Direct Sales, Visual Merchandising, Management, Training, Sales, Merchandising, Retail, Inventory Management, Store Management, Time Management, Retail Sales, Loss Prevention, Teamwork, Microsoft Excel, Microsoft Word, Data Entry
Education
Central Piedmont Community College 2010 — 2013
Psychology
Loomis August 2014 - Present
Convergys July 2014 - Present
Forever 21 November 2012 - Present
Aeropostale November 2009 - November 2012
Carowinds August 2008 - July 2009
Skills
Customer Service, Direct Sales, Visual Merchandising, Management, Training, Sales, Merchandising, Retail, Inventory Management, Store Management, Time Management, Retail Sales, Loss Prevention, Teamwork, Microsoft Excel, Microsoft Word, Data Entry
Education
Central Piedmont Community College 2010 — 2013
Psychology
Deeone McKeithan's Convergys Experience 2003 - 2007
Job Chief Human Resources Officer SISD
Industry Education Management
Experience
Spring ISD July 2014 - Present
Verizon Wireless August 2007 - August 2014
Convergys 2003 - 2007
Convergys 2003 - 2003
Skills
FLSA, Compensation, Talent Acquisition, Performance Appraisal, HRIS, Employee Engagement, Employee Relations, Talent Management, HR Policies, Union, Performance Management, Organizational..., Succession Planning, Leadership Development, Employment Law, Coaching, Mentoring, Sourcing, Policy, Mergers, Strategic Planning, Investigations, Team Building, Change Management, Start-ups, Business Strategy, Problem Solving, Customer Relations, Risk Management, Microsoft Office, Customer Service, Excel, Telecommunications, Word, Budgeting, PowerPoint, Budgets, Deferred Compensation, FMLA, Recruiting, Workforce Planning, Labor Relations, Employee Benefits, Personnel Management, Strategic Human..., Microsoft Excel, Mergers
Education
Central Michigan University 2001 — 2003
Master of Science (MS), Business Administration and Management, General
East Carolina University 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
Spring ISD July 2014 - Present
Verizon Wireless August 2007 - August 2014
Convergys 2003 - 2007
Convergys 2003 - 2003
Skills
FLSA, Compensation, Talent Acquisition, Performance Appraisal, HRIS, Employee Engagement, Employee Relations, Talent Management, HR Policies, Union, Performance Management, Organizational..., Succession Planning, Leadership Development, Employment Law, Coaching, Mentoring, Sourcing, Policy, Mergers, Strategic Planning, Investigations, Team Building, Change Management, Start-ups, Business Strategy, Problem Solving, Customer Relations, Risk Management, Microsoft Office, Customer Service, Excel, Telecommunications, Word, Budgeting, PowerPoint, Budgets, Deferred Compensation, FMLA, Recruiting, Workforce Planning, Labor Relations, Employee Benefits, Personnel Management, Strategic Human..., Microsoft Excel, Mergers
Education
Central Michigan University 2001 — 2003
Master of Science (MS), Business Administration and Management, General
East Carolina University 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
Alaura Martin Alaura Martin's Convergys Experience January 2007 - February 2009
Job Customer Service at Allstate
Industry Insurance
Experience
Allstate January 2009 - Present
Convergys January 2007 - February 2009
Education
Central Piedmont Community College 2007 — 2009
Ass., Accounting
Allstate January 2009 - Present
Convergys January 2007 - February 2009
Education
Central Piedmont Community College 2007 — 2009
Ass., Accounting
Craig Wilkins Craig Wilkins's Convergys Experience 2004 - 2007
Job Chief Human Resources Officer (Interim) at Huntington Bancshares Incorporated
Industry Financial Services
Experience
Huntington Bancshares Incorporated November 2014 - Present
Huntington Bancshares Incorporated February 2012 - October 2014
Towers Watson June 2010 - February 2012
Towers Watson 2007 - June 2010
Convergys 2004 - 2007
Mount Carmel Health System 2002 - 2004
Nationwide Insurance 1996 - 2002
Wendys International 1989 - 1996
Various Companies 1975 - 1989
Education
Central Michigan University
Bachelor's, Business Administration
Central Michigan University
Graduate Studies, Business
Huntington Bancshares Incorporated November 2014 - Present
Huntington Bancshares Incorporated February 2012 - October 2014
Towers Watson June 2010 - February 2012
Towers Watson 2007 - June 2010
Convergys 2004 - 2007
Mount Carmel Health System 2002 - 2004
Nationwide Insurance 1996 - 2002
Wendys International 1989 - 1996
Various Companies 1975 - 1989
Education
Central Michigan University
Bachelor's, Business Administration
Central Michigan University
Graduate Studies, Business
Lynn Kurtz, ACIR, CIR, CDR, CSSR, PRC's Convergys Experience August 1996 - August 1999
Job Henkel Talent Acquisition CRM
Industry Staffing and Recruiting
Experience
ADP RPO, LLC February 2010 - Present
WellPoint August 1999 - December 2009
Convergys August 1996 - August 1999
Skills
Certified Internet..., Professiona Recruiter..., Certified Diversity..., College Recruiting, Recruiting, Technical Recruiting, Internet Recruiting, CPG Sales Recruiting, Engineer Recruiting, Salon Professional..., SDLC, Temporary Placement, Sourcing, Quality Assurance, Resource Management, Talent Acquisition, Human Resources, Management, Recruiters, Interviews, Personnel Management, Talent Management, Program Management, Vendor Management, Leadership, Onboarding, Contract Recruitment, Sales, Applicant Tracking..., Networking, Hiring, Executive Search, Staffing Services, Benefits Negotiation, Screening Resumes
Education
Central Michigan University
MA
Ohio Northern University
The Ohio State University
BS
ADP RPO, LLC February 2010 - Present
WellPoint August 1999 - December 2009
Convergys August 1996 - August 1999
Skills
Certified Internet..., Professiona Recruiter..., Certified Diversity..., College Recruiting, Recruiting, Technical Recruiting, Internet Recruiting, CPG Sales Recruiting, Engineer Recruiting, Salon Professional..., SDLC, Temporary Placement, Sourcing, Quality Assurance, Resource Management, Talent Acquisition, Human Resources, Management, Recruiters, Interviews, Personnel Management, Talent Management, Program Management, Vendor Management, Leadership, Onboarding, Contract Recruitment, Sales, Applicant Tracking..., Networking, Hiring, Executive Search, Staffing Services, Benefits Negotiation, Screening Resumes
Education
Central Michigan University
MA
Ohio Northern University
The Ohio State University
BS
Jeanne Hedrick's Convergys Experience February 2012 - October 2012
Job 5+ years of retail/sales experience
Industry Retail
Experience
Rock Barn June 2014 - Present
Sarstedt January 2014 - November 2014
Red Roof Inn June 2013 - November 2013
Hanes Industries March 2013 - June 2013
Convergys February 2012 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Sales
Education
Catawba Valley Community College 2013 — 2015
Associate's degree, Business Administration and Management, General
newton conover health scince high school 2005 — 2008
Rock Barn June 2014 - Present
Sarstedt January 2014 - November 2014
Red Roof Inn June 2013 - November 2013
Hanes Industries March 2013 - June 2013
Convergys February 2012 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Sales
Education
Catawba Valley Community College 2013 — 2015
Associate's degree, Business Administration and Management, General
newton conover health scince high school 2005 — 2008
Keaston Smith's Convergys Experience August 2009 - August 2010
Job Financial Specialist & Aspiring Educator
Industry Primary/Secondary Education
Experience
Wells Fargo Bank, N.A. October 2013 - Present
Sprint May 2013 - September 2013
APAC Customer Services August 2011 - May 2013
Walmart August 2010 - July 2011
Convergys August 2009 - August 2010
Skills
Security, Windows, Customer Service, Outlook, Call Centers, Microsoft Office, HTML, Customer Experience, Photoshop, Technical Support, Microsoft Word, PowerPoint, Customer Satisfaction, Troubleshooting, Computer Hardware, Apple, ios support, Mac OS Support, Adobe Creative Suite, iWork Applications, iLife Applications
Education
Central Piedmont Community College 2013 — 2014
Associate's Degree, Associates in Arts
South Carolina State University 2008 — 2009
Digital Media, Digital Communication and Media/Multimedia
Wells Fargo Bank, N.A. October 2013 - Present
Sprint May 2013 - September 2013
APAC Customer Services August 2011 - May 2013
Walmart August 2010 - July 2011
Convergys August 2009 - August 2010
Skills
Security, Windows, Customer Service, Outlook, Call Centers, Microsoft Office, HTML, Customer Experience, Photoshop, Technical Support, Microsoft Word, PowerPoint, Customer Satisfaction, Troubleshooting, Computer Hardware, Apple, ios support, Mac OS Support, Adobe Creative Suite, iWork Applications, iLife Applications
Education
Central Piedmont Community College 2013 — 2014
Associate's Degree, Associates in Arts
South Carolina State University 2008 — 2009
Digital Media, Digital Communication and Media/Multimedia
Tangela D. Dawkins, MBA Tangela D. Dawkins, MBA's Convergys Experience June 2007 - March 2008
Job Parttime Bookkeeper/Administrative Assistant for Potts Mortuary Transport Service
Industry Hospital & Health Care
Experience
Potts Mortuary Transport Service August 2014 - Present
American Red Cross September 2011 - September 2012
Spherion August 2008 - October 2009
Carolinas Healthcare System April 2008 - June 2008
Convergys June 2007 - March 2008
IntelliRisk Management Corporation March 2005 - May 2007
VCU Health System 2003 - 2004
Skills
Switchboard Operator, Appointment Scheduling, Account Management, Quality Control, Office Management, Microsoft Office, Healthcare, Talent Acquisition, QuickBooks, Inventory Control, Performance Reviews, Asset Managment, Customer Satisfaction, Process Improvement, Call Centers, Time Management, Lotus Notes, Outlook, Troubleshooting, Budgets, System Administration, Management, Microsoft Word, Payroll, Customer Service, Program Management, Recruiting, PowerPoint, Team Building, Business Analysis, Access, Training, Leadership, Team Leadership, Software Documentation, Analysis, Human Resources, Networking, Interviews, Inventory Management, Leadership Development, Microsoft Excel, Teamwork, Vendor Management, Coaching
Education
Central Piedmont Community College 2013 — 2013
Health Information Technology
University of Phoenix 2009 — 2011
Masters, Business Administration
Winston-Salem State University 1988 — 1993
BS, Computer Science, Mathematics
Potts Mortuary Transport Service August 2014 - Present
American Red Cross September 2011 - September 2012
Spherion August 2008 - October 2009
Carolinas Healthcare System April 2008 - June 2008
Convergys June 2007 - March 2008
IntelliRisk Management Corporation March 2005 - May 2007
VCU Health System 2003 - 2004
Skills
Switchboard Operator, Appointment Scheduling, Account Management, Quality Control, Office Management, Microsoft Office, Healthcare, Talent Acquisition, QuickBooks, Inventory Control, Performance Reviews, Asset Managment, Customer Satisfaction, Process Improvement, Call Centers, Time Management, Lotus Notes, Outlook, Troubleshooting, Budgets, System Administration, Management, Microsoft Word, Payroll, Customer Service, Program Management, Recruiting, PowerPoint, Team Building, Business Analysis, Access, Training, Leadership, Team Leadership, Software Documentation, Analysis, Human Resources, Networking, Interviews, Inventory Management, Leadership Development, Microsoft Excel, Teamwork, Vendor Management, Coaching
Education
Central Piedmont Community College 2013 — 2013
Health Information Technology
University of Phoenix 2009 — 2011
Masters, Business Administration
Winston-Salem State University 1988 — 1993
BS, Computer Science, Mathematics
Aquanetta Miller Aquanetta Miller's Convergys Experience November 2013 - March 2014
Job Utilities Professional
Industry Utilities
Experience
Convergys November 2013 - March 2014
Piedmont Natural Gas 1994 - 2012
Skills
Energy, PeopleSoft, Renewable Energy, Energy Efficiency, Process Improvement, Access, Contract Management, SAP, Invoicing, Troubleshooting, SharePoint, Analysis, Project Management, Employee Benefits, Call Centers
Education
Central Piedmont Community College
Business/Office Automation/Technology/Data Entry
Convergys November 2013 - March 2014
Piedmont Natural Gas 1994 - 2012
Skills
Energy, PeopleSoft, Renewable Energy, Energy Efficiency, Process Improvement, Access, Contract Management, SAP, Invoicing, Troubleshooting, SharePoint, Analysis, Project Management, Employee Benefits, Call Centers
Education
Central Piedmont Community College
Business/Office Automation/Technology/Data Entry
Amanda Thorn Amanda Thorn's Convergys Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
LOGS Network October 2012 - April 2013
Convergys 2013 - 2013
Boston Market April 2010 - December 2012
Kove Construction of South Florida Inc. January 2008 - February 2009
Skills
Microsoft Office, Customer Service, Cash Handling Experience, Management, Peachtree, General Administrative...
Education
Catawba Valley Community College 2009 — 2009
G.E.D
LOGS Network October 2012 - April 2013
Convergys 2013 - 2013
Boston Market April 2010 - December 2012
Kove Construction of South Florida Inc. January 2008 - February 2009
Skills
Microsoft Office, Customer Service, Cash Handling Experience, Management, Peachtree, General Administrative...
Education
Catawba Valley Community College 2009 — 2009
G.E.D
Christina Fielder Christina Fielder's Convergys Experience March 2010 - Present
Job Sexual Health Educator/ Consultant Pure Romance
Industry Management Consulting
Experience
Pure Romance by Christina July 2012 - Present
Convergys March 2010 - Present
Education
Central Piedmont Community College 2007 — 2011
Associate of Arts (A.A.), Culinary Arts and Related Services
West Charlotte High School 2001 — 2005
Pure Romance by Christina July 2012 - Present
Convergys March 2010 - Present
Education
Central Piedmont Community College 2007 — 2011
Associate of Arts (A.A.), Culinary Arts and Related Services
West Charlotte High School 2001 — 2005
David Springmeyer David Springmeyer's Convergys Experience March 2015 - May 2015
Job IT Support Analyst at Continental Title Company
Industry Information Technology and Services
Experience
Convergys March 2015 - May 2015
McCarthy Auto Group November 2012 - July 2014
Spring Management July 2010 - November 2012
Searles Valley Minerals (formerly IMC Chemicals, Inc) November 1994 - July 2010
HARRIS CHEMICALS January 1994 - January 1996
BELL & COMPANY January 1989 - January 1994
Tandy Corporation January 1986 - January 1989
Skills
IT Management, Management, Purchasing, Continuous Improvement, Operations Management, Project Planning, Supply Chain Management, Logistics, Team Building, Negotiation, Budgets, Project Management, Strategic Planning, Supply Chain, Program Management, Process Improvement, Leadership, Customer Service
Education
Centriq Training 2014 — 2015
IT Network Administration Certifications, IT Network Administration
Central Methodist University-College of Liberal Arts & Sciences 1982 — 1986
Bachelor of Science Degree, Business Administration
Convergys March 2015 - May 2015
McCarthy Auto Group November 2012 - July 2014
Spring Management July 2010 - November 2012
Searles Valley Minerals (formerly IMC Chemicals, Inc) November 1994 - July 2010
HARRIS CHEMICALS January 1994 - January 1996
BELL & COMPANY January 1989 - January 1994
Tandy Corporation January 1986 - January 1989
Skills
IT Management, Management, Purchasing, Continuous Improvement, Operations Management, Project Planning, Supply Chain Management, Logistics, Team Building, Negotiation, Budgets, Project Management, Strategic Planning, Supply Chain, Program Management, Process Improvement, Leadership, Customer Service
Education
Centriq Training 2014 — 2015
IT Network Administration Certifications, IT Network Administration
Central Methodist University-College of Liberal Arts & Sciences 1982 — 1986
Bachelor of Science Degree, Business Administration
Paul Solomon's Convergys Experience November 2010 - Present
Job Client Executive at Convergys
Industry Retail
Experience
Convergys November 2010 - Present
Affiliated Computer Services / A Xerox Company April 2009 - December 2010
The Home Depot April 2003 - April 2009
The Home Depot April 2001 - February 2003
The Home Depot January 1998 - April 2001
Electrolux 1996 - 1998
KPMG Peat Marwick 1992 - 1996
Boyd, Haynes & Jones 1988 - 1990
Skills
Business Process..., Outsourcing, Process Improvement, Leadership, Call Center, Contract Negotiation, Business Development, System Design, Strategic Planning, Management, Siebel, Vendor Management, Contact Centers, Coaching, Call Centers, Cross-functional Team..., Change Management, Program Management, Account Management, Recruiting, CRM, Customer Satisfaction, Customer Service, Sales, Customer Experience, Training, Operations Management, Budgets, Project Planning, BPO, Performance Management, Strategy
Education
Centenary College of Louisiana 1988 — 1992
BS Business and Accounting, Minor in Economics
Convergys November 2010 - Present
Affiliated Computer Services / A Xerox Company April 2009 - December 2010
The Home Depot April 2003 - April 2009
The Home Depot April 2001 - February 2003
The Home Depot January 1998 - April 2001
Electrolux 1996 - 1998
KPMG Peat Marwick 1992 - 1996
Boyd, Haynes & Jones 1988 - 1990
Skills
Business Process..., Outsourcing, Process Improvement, Leadership, Call Center, Contract Negotiation, Business Development, System Design, Strategic Planning, Management, Siebel, Vendor Management, Contact Centers, Coaching, Call Centers, Cross-functional Team..., Change Management, Program Management, Account Management, Recruiting, CRM, Customer Satisfaction, Customer Service, Sales, Customer Experience, Training, Operations Management, Budgets, Project Planning, BPO, Performance Management, Strategy
Education
Centenary College of Louisiana 1988 — 1992
BS Business and Accounting, Minor in Economics
Alicia Patterson Alicia Patterson's Convergys Experience October 2011 - October 2012
Job Senior Data Quality Analyst
Industry Computer & Network Security
Experience
CoreLogic October 2012 - October 2014
Convergys October 2011 - October 2012
Citiside Management Corporation May 2011 - July 2011
Harrington, Moran, Barksdale, Inc September 2010 - December 2010
Diagnostic Devices, Inc June 2008 - December 2008
Harrington, Moran, Barksdale, Inc April 2005 - June 2008
Hewitt Associates October 2004 - April 2005
Alltel Wireless Communications April 2002 - April 2003
Branch Banking & Trust October 2001 - April 2002
Skills
Training, Invoicing, Accounting, Accounts Payable, Outlook, Customer Service, Microsoft Office, Negotiation, Foreclosures, Leadership, Program Management, Process Improvement, Visio, Troubleshooting, Software Documentation, Call Centers, Analysis, Microsoft Excel
Education
ITT Technical Institute 2009 — 2011
Computer Network Systems
Central Piedmont Community College 2003 — 2006
Accounting Major
Harding University High School 1989 — 1991
Harding University High School
CoreLogic October 2012 - October 2014
Convergys October 2011 - October 2012
Citiside Management Corporation May 2011 - July 2011
Harrington, Moran, Barksdale, Inc September 2010 - December 2010
Diagnostic Devices, Inc June 2008 - December 2008
Harrington, Moran, Barksdale, Inc April 2005 - June 2008
Hewitt Associates October 2004 - April 2005
Alltel Wireless Communications April 2002 - April 2003
Branch Banking & Trust October 2001 - April 2002
Skills
Training, Invoicing, Accounting, Accounts Payable, Outlook, Customer Service, Microsoft Office, Negotiation, Foreclosures, Leadership, Program Management, Process Improvement, Visio, Troubleshooting, Software Documentation, Call Centers, Analysis, Microsoft Excel
Education
ITT Technical Institute 2009 — 2011
Computer Network Systems
Central Piedmont Community College 2003 — 2006
Accounting Major
Harding University High School 1989 — 1991
Harding University High School
Robyn Highsmith Robyn Highsmith's Convergys Experience July 2008 - September 2008
Job Licensed Insurance Agent at Connextions
Industry Nonprofit Organization Management
Experience
UnitedHealth Group June 2014 - Present
NCO Group November 2011 - May 2012
Alpine Access March 2011 - November 2011
Physicians Reach Out July 2010 - December 2010
Convergys July 2008 - September 2008
Barista Cafe January 2007 - October 2007
Marshalls September 2004 - June 2005
Pathmark Grocery Store March 2003 - September 2003
Caring of Prospect Park June 2002 - September 2002
nd Home Adult Medical Daycare Center June 2000 - September 2000
Education
Central Piedmont Community College
UnitedHealth Group June 2014 - Present
NCO Group November 2011 - May 2012
Alpine Access March 2011 - November 2011
Physicians Reach Out July 2010 - December 2010
Convergys July 2008 - September 2008
Barista Cafe January 2007 - October 2007
Marshalls September 2004 - June 2005
Pathmark Grocery Store March 2003 - September 2003
Caring of Prospect Park June 2002 - September 2002
nd Home Adult Medical Daycare Center June 2000 - September 2000
Education
Central Piedmont Community College
Warren Burgart Warren Burgart's Convergys Experience OwnerHello Diving & Guesthouse2001 - 2004
Job Senior Systems Analyst at Convergys
Industry Information Technology and Services
Experience
Convergys OwnerHello Diving & Guesthouse2001 - 2004
thaisite.com 1998 - 2004
Oakwood Systems Group 1987 - 1998
Commonweath Life & Accident Insurance Co. 1980 - 1987
Vestal Laboratories 1977 - 1980
Enterprise Rent-A-Car 1971 - 1977
Education
University of Central Missouri 1969 — 1971
MBA, Business Administration
Central Methodist College 1965 — 1969
BA, Chemistry/Math
Convergys OwnerHello Diving & Guesthouse2001 - 2004
thaisite.com 1998 - 2004
Oakwood Systems Group 1987 - 1998
Commonweath Life & Accident Insurance Co. 1980 - 1987
Vestal Laboratories 1977 - 1980
Enterprise Rent-A-Car 1971 - 1977
Education
University of Central Missouri 1969 — 1971
MBA, Business Administration
Central Methodist College 1965 — 1969
BA, Chemistry/Math
Natalie McPherson Natalie McPherson's Convergys Experience September 2006 - April 2007
Job
Industry Insurance
Experience
Medicare Health Advocates August 2015 - Present
United Event Staffing May 2014 - Present
TZ Insurance Solutions August 2014 - April 2015
APAC Customer Service October 2013 - March 2014
Wells Fargo January 2011 - May 2011
Aon Hewitt June 2010 - January 2011
Amerisource Bergen October 2009 - February 2010
NC Blumenthal Performing Arts Center February 2008 - December 2008
Convergys September 2006 - April 2007
OrthoCarolina February 2004 - April 2006
Skills
Call Centers, Outlook, Customer Service, Microsoft Excel, Customer Experience, Customer Satisfaction, Microsoft Word, PowerPoint, Data Entry, Microsoft Office, Windows, Access, Telemarketing, Lotus Notes, Troubleshooting, Health Insurance, Employee Relations, CPR Certified, Medical Terminology, Fax
Education
Central Piedmont Community College
High School Diploma
Central Piedmont Community College
Associates Science, Pre-Nursing
Medicare Health Advocates August 2015 - Present
United Event Staffing May 2014 - Present
TZ Insurance Solutions August 2014 - April 2015
APAC Customer Service October 2013 - March 2014
Wells Fargo January 2011 - May 2011
Aon Hewitt June 2010 - January 2011
Amerisource Bergen October 2009 - February 2010
NC Blumenthal Performing Arts Center February 2008 - December 2008
Convergys September 2006 - April 2007
OrthoCarolina February 2004 - April 2006
Skills
Call Centers, Outlook, Customer Service, Microsoft Excel, Customer Experience, Customer Satisfaction, Microsoft Word, PowerPoint, Data Entry, Microsoft Office, Windows, Access, Telemarketing, Lotus Notes, Troubleshooting, Health Insurance, Employee Relations, CPR Certified, Medical Terminology, Fax
Education
Central Piedmont Community College
High School Diploma
Central Piedmont Community College
Associates Science, Pre-Nursing
Marsha Mason Marsha Mason's Convergys Experience May 2009 - November 2013
Job 911 Telecommunicator at Onslow County Emergency Services
Industry Public Relations and Communications
Experience
Onslow County E-911 September 2014 - Present
Carteret County Emergency Services November 2013 - September 2014
Convergys May 2009 - November 2013
Starbucks August 2007 - April 2009
Hostess House Motels May 2002 - August 2007
Daimler Chrysler September 1994 - February 2002
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Research, Customer Service, English, Outlook, Windows, Photoshop, Leadership, Sales, Telecommunications, E-911, EMD, ePD, CPR Certified, Public Relations, Data Entry, Public Speaking
Education
Richmond Community College 2015 — 2022
Emergency Communications
Carteret Community College 2005 — 2012
Business Administration and Management, General
Miami Valley Career Technology Center 1992 — 1992
Secretarial Studies, Computer Programming/Programmer, General
Wright State University 1988 — 1989
Onslow County E-911 September 2014 - Present
Carteret County Emergency Services November 2013 - September 2014
Convergys May 2009 - November 2013
Starbucks August 2007 - April 2009
Hostess House Motels May 2002 - August 2007
Daimler Chrysler September 1994 - February 2002
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Research, Customer Service, English, Outlook, Windows, Photoshop, Leadership, Sales, Telecommunications, E-911, EMD, ePD, CPR Certified, Public Relations, Data Entry, Public Speaking
Education
Richmond Community College 2015 — 2022
Emergency Communications
Carteret Community College 2005 — 2012
Business Administration and Management, General
Miami Valley Career Technology Center 1992 — 1992
Secretarial Studies, Computer Programming/Programmer, General
Wright State University 1988 — 1989
Melissa Quiros's Convergys Experience January 2012 - June 2013
Job .
Industry Information Services
Experience
Republic Services August 2015 - Present
Northland Investment Corporation September 2014 - June 2015
iQor March 2014 - September 2014
RMCB/AMCA September 2013 - March 2014
Convergys January 2012 - June 2013
Education
Central Piedmont Community College 2010 — 2011
Republic Services August 2015 - Present
Northland Investment Corporation September 2014 - June 2015
iQor March 2014 - September 2014
RMCB/AMCA September 2013 - March 2014
Convergys January 2012 - June 2013
Education
Central Piedmont Community College 2010 — 2011
Shelia Tracy Shelia Tracy's Convergys Experience August 2012 - April 2015
Job Customer Service and Sales Representative at Convergys
Industry Hospital & Health Care
Experience
Convergys August 2012 - April 2015
Frye Regional Medical Center June 2008 - March 2012
Catawba Valley Medical Center January 2006 - January 2007
Skills
Microsoft Office
Education
Catawba Valley Community College 2008 — 2008
Certification, Phlebotomy
Catawba Valley Community College 2002 — 2004
Associate’s Degree, Cosmetology/Cosmetologist, General
Convergys August 2012 - April 2015
Frye Regional Medical Center June 2008 - March 2012
Catawba Valley Medical Center January 2006 - January 2007
Skills
Microsoft Office
Education
Catawba Valley Community College 2008 — 2008
Certification, Phlebotomy
Catawba Valley Community College 2002 — 2004
Associate’s Degree, Cosmetology/Cosmetologist, General
Dekare Beard Dekare Beard's Convergys Experience May 2015 - Present
Job Student at CNM
Industry Consumer Services
Experience
Convergys May 2015 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Public Speaking, Research, Social Media, Teamwork, Account Management, Channel Partners, Customer Satisfaction, Direct Sales, Leadership, Sales, Sales Management, Salesforce.com, Team Leadership, Time Management, Data Entry, Strategic Planning, Team Building, Windows, Customer Experience
Education
Central New Mexico Community College
Business Administration and Management, General
Convergys May 2015 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Public Speaking, Research, Social Media, Teamwork, Account Management, Channel Partners, Customer Satisfaction, Direct Sales, Leadership, Sales, Sales Management, Salesforce.com, Team Leadership, Time Management, Data Entry, Strategic Planning, Team Building, Windows, Customer Experience
Education
Central New Mexico Community College
Business Administration and Management, General
Janice Thomas, M. Ed.'s Convergys Experience November 2004 - August 2007
Job Sr. Director Learning Services South
Industry Financial Services
Experience
ADP June 2013 - Present
GE Aviation, Technical Education July 2012 - June 2013
Accelerated Business Results January 2012 - July 2012
Paycor August 2007 - January 2012
We Lead Cincinnati Chamber of Commerce 2008 - 2009
Convergys November 2004 - August 2007
Cornerstone Brands 2000 - 2003
Convergys (Customer Care) February 1996 - April 2000
US Bank 1993 - 1995
Skills
Instructional Design, Blended Learning, Instructor-led Training, Call Center, Learning Management, Creating Leadership..., Virtual Learning, Articulate Studio, E-Learning, Leadership Development, Flipped Learning, Workshop Facilitation, MBTI, Organizational..., Succession Planning, Employee Engagement, Team Building, Coaching, Strategy, Performance Management, Training, Needs Analysis, Organizational..., Human Resources, Program Management, Leadership, Management, Onboarding, Training Delivery, Talent Management, Employee Training, Captivate
Education
Xavier University 1990 — 1992
M. Ed, Training and Development
Central Michigan University
B.S. Education, English/French Secondary Education
Fraser High School
Trivantis
Camtasia, Flypaper, Lectora
ADP June 2013 - Present
GE Aviation, Technical Education July 2012 - June 2013
Accelerated Business Results January 2012 - July 2012
Paycor August 2007 - January 2012
We Lead Cincinnati Chamber of Commerce 2008 - 2009
Convergys November 2004 - August 2007
Cornerstone Brands 2000 - 2003
Convergys (Customer Care) February 1996 - April 2000
US Bank 1993 - 1995
Skills
Instructional Design, Blended Learning, Instructor-led Training, Call Center, Learning Management, Creating Leadership..., Virtual Learning, Articulate Studio, E-Learning, Leadership Development, Flipped Learning, Workshop Facilitation, MBTI, Organizational..., Succession Planning, Employee Engagement, Team Building, Coaching, Strategy, Performance Management, Training, Needs Analysis, Organizational..., Human Resources, Program Management, Leadership, Management, Onboarding, Training Delivery, Talent Management, Employee Training, Captivate
Education
Xavier University 1990 — 1992
M. Ed, Training and Development
Central Michigan University
B.S. Education, English/French Secondary Education
Fraser High School
Trivantis
Camtasia, Flypaper, Lectora
Mary Littlejohn's Convergys Experience September 2013 - April 2014
Job Office asistant/Credit Specialist at Farrar Credit Repair
Industry Consumer Services
Experience
Farrar Credit Repair May 2014 - Present
DenMark Tax Services 2014 - Present
Convergys September 2013 - April 2014
All Team Staffing, Inc. April 2011 - October 2013
Bic 2013 - April 2013
The Lash Group October 2007 - March 2008
PCA International June 2006 - March 2008
The Lash Group November 2006 - March 2007
Professional care home health February 2005 - May 2006
Paxton Van lines January 2005 - January 2006
Skills
Data Entry, Customer Service, Microsoft Office, Payroll, Microsoft Excel, Accounts Payable, Spreadsheets, Microsoft Word, Healthcare, Telephone Skills, Claims Resolution, Publishing, Accounts Receivable, Hiring, Scanning Electron..., Typing, Cosmetology, Digital Imaging, Digital Printing, Digital Media, PeopleSoft, Access, Office Equipment, Retail, Credit Analysis, Healthcare Reimbursement
Education
express cna 2012 — 2012
N/A, Certified nursing assistant
CPCC 1997 — 1998
GED
Central Piedmont Community College
Farrar Credit Repair May 2014 - Present
DenMark Tax Services 2014 - Present
Convergys September 2013 - April 2014
All Team Staffing, Inc. April 2011 - October 2013
Bic 2013 - April 2013
The Lash Group October 2007 - March 2008
PCA International June 2006 - March 2008
The Lash Group November 2006 - March 2007
Professional care home health February 2005 - May 2006
Paxton Van lines January 2005 - January 2006
Skills
Data Entry, Customer Service, Microsoft Office, Payroll, Microsoft Excel, Accounts Payable, Spreadsheets, Microsoft Word, Healthcare, Telephone Skills, Claims Resolution, Publishing, Accounts Receivable, Hiring, Scanning Electron..., Typing, Cosmetology, Digital Imaging, Digital Printing, Digital Media, PeopleSoft, Access, Office Equipment, Retail, Credit Analysis, Healthcare Reimbursement
Education
express cna 2012 — 2012
N/A, Certified nursing assistant
CPCC 1997 — 1998
GED
Central Piedmont Community College
Rebekah Allman Rebekah Allman's Convergys Experience March 2012 - July 2012
Job Assistant General Manager at Wyndham Garden
Industry Hospitality
Experience
Wyndham Garden March 2015 - Present
Wyndham Garden September 2014 - Present
Wyndham Garden July 2014 - Present
Curtis Cleaners January 2014 - July 2014
Wealthy Street Bakery August 2013 - January 2014
HMS Host August 2012 - January 2013
Convergys March 2012 - July 2012
Papa Murphy's Pizza October 2011 - July 2012
Pretzel Time July 2010 - January 2012
Catawba Valley Community College January 2011 - December 2011
Skills
Customer Service, Receptionist Duties, Food Service, Phone Etiquette, Microsoft Office, Training, Music, Peer Mentoring, Clerical Work, Sales, Social Media, Peer Tutoring, Psychology, Diversity Training, Cashiering, Leadership, Writing, Computer Proficiency, Typing, Organization, Communication Skills, Blackberry OS, Smartphones, Clerical Skills, Customer Service..., Social Networking, Event Planning, Public Speaking, Computers, Editing, Management, Event Management, Technical Support, Hospitality Service, Hospitality Industry, Basic HTML, Hospitality, Hospitality Management
Education
Penn State University 2013 — 2015
Bachelor's degree, Psychology, Junior
Catawba Valley Community College 2009 — 2011
Associate of Arts (AA), Psychology, Junior
South Iredell High School 2008 — 2009
High School Diploma, General Studies
City Middle-High School 2002 — 2007
High school diploma, General Studies
Wyndham Garden March 2015 - Present
Wyndham Garden September 2014 - Present
Wyndham Garden July 2014 - Present
Curtis Cleaners January 2014 - July 2014
Wealthy Street Bakery August 2013 - January 2014
HMS Host August 2012 - January 2013
Convergys March 2012 - July 2012
Papa Murphy's Pizza October 2011 - July 2012
Pretzel Time July 2010 - January 2012
Catawba Valley Community College January 2011 - December 2011
Skills
Customer Service, Receptionist Duties, Food Service, Phone Etiquette, Microsoft Office, Training, Music, Peer Mentoring, Clerical Work, Sales, Social Media, Peer Tutoring, Psychology, Diversity Training, Cashiering, Leadership, Writing, Computer Proficiency, Typing, Organization, Communication Skills, Blackberry OS, Smartphones, Clerical Skills, Customer Service..., Social Networking, Event Planning, Public Speaking, Computers, Editing, Management, Event Management, Technical Support, Hospitality Service, Hospitality Industry, Basic HTML, Hospitality, Hospitality Management
Education
Penn State University 2013 — 2015
Bachelor's degree, Psychology, Junior
Catawba Valley Community College 2009 — 2011
Associate of Arts (AA), Psychology, Junior
South Iredell High School 2008 — 2009
High School Diploma, General Studies
City Middle-High School 2002 — 2007
High school diploma, General Studies
Johnny Webster's Convergys Experience May 2009 - March 2011
Job IT Support Technician at Lowe's Companies, Inc.
Industry Retail
Experience
Lowe's Companies, Inc. April 2014 - Present
CRG Workforce May 2011 - April 2014
Convergys May 2009 - March 2011
Lake Norman Medical Equipment December 2004 - February 2009
Skills
Windows 7, Troubleshooting, Technical Support, Help Desk Support, Customer Service, BMC Remedy, Windows XP, Microsoft Office, HDI Support Center..., Software Installation, Leadership, Infoblox, Computer Hardware, Active Directory, Computer Repair, Microsoft Exchange
Education
Catawba Valley Community College
Lowe's Companies, Inc. April 2014 - Present
CRG Workforce May 2011 - April 2014
Convergys May 2009 - March 2011
Lake Norman Medical Equipment December 2004 - February 2009
Skills
Windows 7, Troubleshooting, Technical Support, Help Desk Support, Customer Service, BMC Remedy, Windows XP, Microsoft Office, HDI Support Center..., Software Installation, Leadership, Infoblox, Computer Hardware, Active Directory, Computer Repair, Microsoft Exchange
Education
Catawba Valley Community College
Tyler Nissen's Convergys Experience June 2013 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Skills
Team Management, Process Improvement, Management, Call Centers, Team Building, Telecommunications, Sales Management, Sales Process, Account Management
Education
Catawba Valley Community College 2009 — 2016
Associate of Arts and Sciences (A.A.S.), Computer Engineering Technology/Technician
Convergys June 2013 - Present
Skills
Team Management, Process Improvement, Management, Call Centers, Team Building, Telecommunications, Sales Management, Sales Process, Account Management
Education
Catawba Valley Community College 2009 — 2016
Associate of Arts and Sciences (A.A.S.), Computer Engineering Technology/Technician
Eli Hause Eli Hause's Convergys Experience September 2015 - Present
Job Cust Serv & Problem Res Rep II at Convergys
Industry Computer Hardware
Experience
Convergys September 2015 - Present
AssistRx, Inc June 2015 - August 2015
Poinciana High School August 2011 - July 2015
Walt Disney World March 2011 - July 2014
Petland Retail Stores November 2010 - February 2011
Ren Da Fu Zhong Middle & High School August 2009 - July 2010
Skills
Microsoft Office, Science, Life Sciences, Education, Computer Hardware, Software Troubleshooting, C++, Customer Service, Teamwork, Computer Networking, Research, Information Security, Sales, Retail, Inventory Management, Time Management, Merchandising, Microsoft Excel, Management, Public Speaking, JavaScript, Java
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Information Systems, 3.65 GPA
Valencia College 2013 — 2013
EPI - Teacher Certification Program, Education
Cedarville University 2005 — 2009
Bachelor's Degree, Environmental Biology
Convergys September 2015 - Present
AssistRx, Inc June 2015 - August 2015
Poinciana High School August 2011 - July 2015
Walt Disney World March 2011 - July 2014
Petland Retail Stores November 2010 - February 2011
Ren Da Fu Zhong Middle & High School August 2009 - July 2010
Skills
Microsoft Office, Science, Life Sciences, Education, Computer Hardware, Software Troubleshooting, C++, Customer Service, Teamwork, Computer Networking, Research, Information Security, Sales, Retail, Inventory Management, Time Management, Merchandising, Microsoft Excel, Management, Public Speaking, JavaScript, Java
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Information Systems, 3.65 GPA
Valencia College 2013 — 2013
EPI - Teacher Certification Program, Education
Cedarville University 2005 — 2009
Bachelor's Degree, Environmental Biology
Rachel Royal's Convergys Experience January 2014 - July 2014
Job Service Consultant at Mike Toler Chrysler Dodge
Industry Automotive
Experience
Mike Toler Chrysler Dodge Jeep June 2015 - Present
Advantage Coastal Properties January 2015 - June 2015
Mary Kay Cosmetics March 2013 - March 2015
Liberty Tax November 2014 - January 2015
Havelock Chamber of Commerce March 2014 - November 2014
Convergys January 2014 - July 2014
Cheddars Cafe October 2013 - January 2014
Stevenson Chevrolet August 2012 - April 2013
Lowes Foods March 2012 - August 2012
Stevenson Mazda February 2010 - June 2011
Skills
Customer Satisfaction, Warranty, Customer Service, Reynolds, Microsoft Excel, Team Building, Inventory Management, Microsoft Word, Telephone Skills, Time Management, Training, Skin Care, Spreadsheets, Cosmetics, Recruiting, Skin Care Products, Makeovers, Personal Care, Cashiering, Social Networking, Acne, Creative Writing, Bridal Showers, Social Media Marketing, Automobile, Automotive, Customer Retention, Retail, Sales, Vehicles, Marketing, Sales Operations, Purchasing, Makeup Artistry, Marketing Strategy, Home Based Business, Business Planning, Blogging, Beauty Industry, Social Media, Gifts, Cold Calling, Customer Experience, Customer Service..., Call Centers, Microsoft Office, Profit, Coaching, Customer-focused Service, Parties
Education
Carteret Community College 2015 — 2017
Associate of Applied Science, Legal Assistant/Paralegal
Mary Kay 2013 — 2013
Advanced Color Consultant, Cosmetics
The Andrews School 2011 — 2012
Medical Transcription/Transcriptionist
Homeschooled 1993 — 2006
High School Diploma, Language Arts, History, Accounting
Mike Toler Chrysler Dodge Jeep June 2015 - Present
Advantage Coastal Properties January 2015 - June 2015
Mary Kay Cosmetics March 2013 - March 2015
Liberty Tax November 2014 - January 2015
Havelock Chamber of Commerce March 2014 - November 2014
Convergys January 2014 - July 2014
Cheddars Cafe October 2013 - January 2014
Stevenson Chevrolet August 2012 - April 2013
Lowes Foods March 2012 - August 2012
Stevenson Mazda February 2010 - June 2011
Skills
Customer Satisfaction, Warranty, Customer Service, Reynolds, Microsoft Excel, Team Building, Inventory Management, Microsoft Word, Telephone Skills, Time Management, Training, Skin Care, Spreadsheets, Cosmetics, Recruiting, Skin Care Products, Makeovers, Personal Care, Cashiering, Social Networking, Acne, Creative Writing, Bridal Showers, Social Media Marketing, Automobile, Automotive, Customer Retention, Retail, Sales, Vehicles, Marketing, Sales Operations, Purchasing, Makeup Artistry, Marketing Strategy, Home Based Business, Business Planning, Blogging, Beauty Industry, Social Media, Gifts, Cold Calling, Customer Experience, Customer Service..., Call Centers, Microsoft Office, Profit, Coaching, Customer-focused Service, Parties
Education
Carteret Community College 2015 — 2017
Associate of Applied Science, Legal Assistant/Paralegal
Mary Kay 2013 — 2013
Advanced Color Consultant, Cosmetics
The Andrews School 2011 — 2012
Medical Transcription/Transcriptionist
Homeschooled 1993 — 2006
High School Diploma, Language Arts, History, Accounting
Angela W Angela W's Convergys Experience June 2005 - May 2006
Job Customer Service Agent at US Airways
Industry Airlines/Aviation
Experience
US Airways November 2013 - Present
US Airways April 2006 - November 2013
Greater Media September 2004 - June 2013
Convergys June 2005 - May 2006
Hecht's 2003 - 2004
Skills
Blogging, Customer Service, Web Content Management, Insurance, Internet, Microsoft Office, Outlook, Modeling, Advertising, Broadcast, Radio, Facebook, Voice Over, Press Releases, Public Relations, Social Media, Social Networking, Social Media Marketing
Education
Central Piedmont Community College 2010 — 2010
certificate, NC Life Insurance Agent Licensing
University of Phoenix Charlotte Campus 2004 — 2005
MBA, Marketing
Indiana University of Pennsylvania 1997 — 2001
Bachelors, Communications
US Airways November 2013 - Present
US Airways April 2006 - November 2013
Greater Media September 2004 - June 2013
Convergys June 2005 - May 2006
Hecht's 2003 - 2004
Skills
Blogging, Customer Service, Web Content Management, Insurance, Internet, Microsoft Office, Outlook, Modeling, Advertising, Broadcast, Radio, Facebook, Voice Over, Press Releases, Public Relations, Social Media, Social Networking, Social Media Marketing
Education
Central Piedmont Community College 2010 — 2010
certificate, NC Life Insurance Agent Licensing
University of Phoenix Charlotte Campus 2004 — 2005
MBA, Marketing
Indiana University of Pennsylvania 1997 — 2001
Bachelors, Communications
Cynthia D. Williams Cynthia D. Williams's Convergys Experience July 2008 - November 2009
Job Director of Student and Career Services
Industry Information Technology and Services
Experience
New Horizons Computer Learning Centers February 2014 - February 2015
New Horizons Computer Learning Centers March 2013 - February 2014
Associates For Hire, LLC February 2010 - December 2012
Convergys July 2008 - November 2009
Convergys July 2007 - July 2008
Convergys September 2004 - July 2007
Convergys November 2002 - September 2004
Convergys November 2000 - November 2002
Alltel March 1998 - October 2000
Skills
Leadership, Management, Training, Team Leadership, Call Centers, Process Improvement, Customer Service, Sales, Customer Satisfaction, Coaching, Business Process..., Vendor Management, BPO, Strategic Planning, Recruiting, Microsoft Office, Employee Relations, Marketing, Call Center, Career Counseling, Career Development, Job Placements, Resume Writing, Social Networking
Education
Central Piedmont Community College
Business Administration and Management, General
New Horizons Computer Learning Centers February 2014 - February 2015
New Horizons Computer Learning Centers March 2013 - February 2014
Associates For Hire, LLC February 2010 - December 2012
Convergys July 2008 - November 2009
Convergys July 2007 - July 2008
Convergys September 2004 - July 2007
Convergys November 2002 - September 2004
Convergys November 2000 - November 2002
Alltel March 1998 - October 2000
Skills
Leadership, Management, Training, Team Leadership, Call Centers, Process Improvement, Customer Service, Sales, Customer Satisfaction, Coaching, Business Process..., Vendor Management, BPO, Strategic Planning, Recruiting, Microsoft Office, Employee Relations, Marketing, Call Center, Career Counseling, Career Development, Job Placements, Resume Writing, Social Networking
Education
Central Piedmont Community College
Business Administration and Management, General
Lindsay (Holt) Rink Lindsay (Holt) Rink's Convergys Experience January 2015 - Present
Job Communications Consultant at Convergys
Industry Public Relations and Communications
Experience
Convergys January 2015 - Present
Perfectly Proofed LLC November 2014 - Present
E-Technologies Group January 2014 - July 2014
Mercer April 2013 - January 2014
Mercer August 2010 - March 2013
Julie Hamos for Congress October 2009 - February 2010
Central Michigan Life November 2008 - May 2009
Grand Central Magazine January 2008 - October 2008
Intern Experience March 2008 - March 2008
Skills
Technical Writing, Corporate Communications, Benefits, Internal Communications, Business Communications, Copy Editing, Media Relations, Political Campaigns, Political Communication, Social Media Marketing
Education
Central Michigan University 2004 — 2009
B.A.A, Integrative Public Relations; Journalism; Marketing
Convergys January 2015 - Present
Perfectly Proofed LLC November 2014 - Present
E-Technologies Group January 2014 - July 2014
Mercer April 2013 - January 2014
Mercer August 2010 - March 2013
Julie Hamos for Congress October 2009 - February 2010
Central Michigan Life November 2008 - May 2009
Grand Central Magazine January 2008 - October 2008
Intern Experience March 2008 - March 2008
Skills
Technical Writing, Corporate Communications, Benefits, Internal Communications, Business Communications, Copy Editing, Media Relations, Political Campaigns, Political Communication, Social Media Marketing
Education
Central Michigan University 2004 — 2009
B.A.A, Integrative Public Relations; Journalism; Marketing
Heidi Lauder Heidi Lauder's Convergys Experience September 2009 - April 2011
Job Receptionist ► General Clerk ♦ Office Clerk at Seeking New Opportunity Immediate Start
Industry Information Technology and Services
Experience
Seeking New Opportunity, Immediate Start May 2015 - Present
Randstad April 2015 - May 2015
College Pines Health and Rehabilitation Center July 2013 - February 2015
Convergys September 2009 - April 2011
Brookdale Sterling House of Hickory ★ Camelot Manor ★ Shaire Center August 2004 - August 2008
Burns International Security Services July 1998 - August 2008
Skills
Records Management, Time Management, Customer Service, Typing, Data Entry, Microsoft Word, PowerPoint, Microsoft Excel, Interview Preparation, Organizational..., Organizational..., Organizational..., File Management, Invoice Processing, Inventory Control, Inventory Management, Project Management, Process Improvement, Handle Confidential..., Continuous Improvement, Client Confidentiality, Conference Coordination, Confidentiality, Office Management, Office Administration, Research, Reporting & Analysis, Employee Relations, Information Management, Information Technology, Regulatory Requirements, Requirements Analysis, Materials Management, Multi-task & Handle..., Strategic Sourcing, Global Sourcing, Professional..., Responsiveness, Business Valuation, Product Management, Project Planning, Business Process..., Program Management, System Administration, Positive Work..., Appointment Scheduling, Meeting Scheduling, Document Review, High Level Of Accuracy, Public Speaking
Education
Catawba Valley Community College 2012 — 2015
Associate's degree, Office Administration
Kaplan University-Davenport Campus 2003 — 2005
Bachelor's Degree, Paralegal, 3.49
Seeking New Opportunity, Immediate Start May 2015 - Present
Randstad April 2015 - May 2015
College Pines Health and Rehabilitation Center July 2013 - February 2015
Convergys September 2009 - April 2011
Brookdale Sterling House of Hickory ★ Camelot Manor ★ Shaire Center August 2004 - August 2008
Burns International Security Services July 1998 - August 2008
Skills
Records Management, Time Management, Customer Service, Typing, Data Entry, Microsoft Word, PowerPoint, Microsoft Excel, Interview Preparation, Organizational..., Organizational..., Organizational..., File Management, Invoice Processing, Inventory Control, Inventory Management, Project Management, Process Improvement, Handle Confidential..., Continuous Improvement, Client Confidentiality, Conference Coordination, Confidentiality, Office Management, Office Administration, Research, Reporting & Analysis, Employee Relations, Information Management, Information Technology, Regulatory Requirements, Requirements Analysis, Materials Management, Multi-task & Handle..., Strategic Sourcing, Global Sourcing, Professional..., Responsiveness, Business Valuation, Product Management, Project Planning, Business Process..., Program Management, System Administration, Positive Work..., Appointment Scheduling, Meeting Scheduling, Document Review, High Level Of Accuracy, Public Speaking
Education
Catawba Valley Community College 2012 — 2015
Associate's degree, Office Administration
Kaplan University-Davenport Campus 2003 — 2005
Bachelor's Degree, Paralegal, 3.49
Manuel Miller Manuel Miller's Convergys Experience August 2015 - Present
Job Customer Service & Technical Support Representative at Convergys
Industry Information Technology and Services
Experience
Convergys August 2015 - Present
CNM - Central New Mexico Community College January 2013 - August 2015
Securitas Security Services USA, Inc. July 2008 - April 2011
Swift Transportation January 2008 - June 2008
Duncan Piano Moving June 1985 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Research, Leadership, PowerPoint, Windows, Outlook, HTML, Customer Service, Higher Education, Training, Process Improvement, Interviews, Data Entry, Security, Operations Management, Telephone Skills, System Administration, Supervisory Skills, Team Leadership, Team Building, Risk Assessment, C++, Oracle SQL Developer, Physical Security, Security Clearance, Surveillance, Security Management, Emergency Management, First Aid, Sales, Public Speaking, Teaching, Community Outreach, Event Planning, Adult Education, Leadership Development
Education
Central New Mexico Community College 2011 — 2016
Associate’s Degree, Computer Information Services with a concentration in Computer Programming, 3.5 GPA
Convergys August 2015 - Present
CNM - Central New Mexico Community College January 2013 - August 2015
Securitas Security Services USA, Inc. July 2008 - April 2011
Swift Transportation January 2008 - June 2008
Duncan Piano Moving June 1985 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Research, Leadership, PowerPoint, Windows, Outlook, HTML, Customer Service, Higher Education, Training, Process Improvement, Interviews, Data Entry, Security, Operations Management, Telephone Skills, System Administration, Supervisory Skills, Team Leadership, Team Building, Risk Assessment, C++, Oracle SQL Developer, Physical Security, Security Clearance, Surveillance, Security Management, Emergency Management, First Aid, Sales, Public Speaking, Teaching, Community Outreach, Event Planning, Adult Education, Leadership Development
Education
Central New Mexico Community College 2011 — 2016
Associate’s Degree, Computer Information Services with a concentration in Computer Programming, 3.5 GPA
Azurée Walls Azurée Walls's Convergys Experience May 2013 - Present
Job Student at Central Piedmont Community College
Industry
Experience
Convergys May 2013 - Present
(USTA) United States Tennis Association August 2004 - September 2012
Skills
Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, Social Media, Leadership
Education
Central Piedmont Community College 2009 — 2013
Convergys May 2013 - Present
(USTA) United States Tennis Association August 2004 - September 2012
Skills
Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, Social Media, Leadership
Education
Central Piedmont Community College 2009 — 2013
Brandie Howie Brandie Howie's Convergys Experience February 2011 - November 2011
Job Virtual Assistant
Industry Banking
Experience
Xerox January 2015 - May 2015
Wells Fargo Home Mortgage December 2013 - May 2014
Accenture February 2012 - May 2013
Wells Fargo Home Mortgage 2013 - 2013
Convergys February 2011 - November 2011
Skills
Customer Service, Quality Assurance, Customer Satisfaction, Banking, Loan Servicing, Management, Customer Retention, Mortgage Servicing, Subordinated Debt, Residential Mortgages, Time Management, Loans, HTML scripting, XHTML, Microsoft Excel, Microsoft SQL Server, SQL, Microsoft Office, Microsoft Word, PowerPoint, HTML5, Business Analysis, Training, Process Improvement
Education
University of Phoenix 2014 — 2017
Bachelor of Science (BS), Information Technology
Central Piedmont Community College 2009 — 2011
Associate's degree, Web Technologies
Xerox January 2015 - May 2015
Wells Fargo Home Mortgage December 2013 - May 2014
Accenture February 2012 - May 2013
Wells Fargo Home Mortgage 2013 - 2013
Convergys February 2011 - November 2011
Skills
Customer Service, Quality Assurance, Customer Satisfaction, Banking, Loan Servicing, Management, Customer Retention, Mortgage Servicing, Subordinated Debt, Residential Mortgages, Time Management, Loans, HTML scripting, XHTML, Microsoft Excel, Microsoft SQL Server, SQL, Microsoft Office, Microsoft Word, PowerPoint, HTML5, Business Analysis, Training, Process Improvement
Education
University of Phoenix 2014 — 2017
Bachelor of Science (BS), Information Technology
Central Piedmont Community College 2009 — 2011
Associate's degree, Web Technologies
Jazae Blunt's Convergys Experience November 2014 - January 2015
Job Training to be a US Marine
Industry Military
Experience
US Airways January 2015 - Present
Zi'zi Photography January 2012 - Present
Convergys November 2014 - January 2015
Champs Sports September 2014 - January 2015
Papa John's International August 2013 - January 2015
United States Marine Corps February 2014 - April 2014
Skills
Sales, Retail, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, English, Leadership, Photography, AutoCAD, Photoshop, Data Entry, Microsoft Excel, Windows, Social Networking, Teamwork, Facebook
Education
Central Piedmont Community College 2013 — 2014
Architectural Engineering
US Airways January 2015 - Present
Zi'zi Photography January 2012 - Present
Convergys November 2014 - January 2015
Champs Sports September 2014 - January 2015
Papa John's International August 2013 - January 2015
United States Marine Corps February 2014 - April 2014
Skills
Sales, Retail, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, English, Leadership, Photography, AutoCAD, Photoshop, Data Entry, Microsoft Excel, Windows, Social Networking, Teamwork, Facebook
Education
Central Piedmont Community College 2013 — 2014
Architectural Engineering
Sarah Pree's Convergys Experience July 2005 - August 2007
Job IT Support Technician at Tech Help
Industry Information Technology and Services
Experience
Tech Help September 2015 - Present
NW Technology December 2014 - September 2015
T-Mobile January 2014 - December 2014
Cartographika December 2011 - January 2014
Ronald T. Jepson & Associates 2010 - 2011
Convergys July 2005 - August 2007
Skills
AutoCAD, Active Directory, Networking, Troubleshooting, Project Planning, Microsoft Excel, MS Project, Microsoft Office, Windows, Customer Service, Project Management, Contract Management, Photoshop, InDesign, English, Research, Teamwork, Office 365, Mobile Devices, Mobile Technology, Microsoft Exchange, Group Policy, Web Design, Information Security, Network Administration, Internet Troubleshooting, System Administration, Windows 7, Technical Support, Telecommunications, Management
Education
CDI College 2003 — 2005
Network Administrator, Information Technology
University of the Fraser Valley 2001 — 2003
Associate's degree, Major: Mathematics, Minor: Computer Sciences
Tech Help September 2015 - Present
NW Technology December 2014 - September 2015
T-Mobile January 2014 - December 2014
Cartographika December 2011 - January 2014
Ronald T. Jepson & Associates 2010 - 2011
Convergys July 2005 - August 2007
Skills
AutoCAD, Active Directory, Networking, Troubleshooting, Project Planning, Microsoft Excel, MS Project, Microsoft Office, Windows, Customer Service, Project Management, Contract Management, Photoshop, InDesign, English, Research, Teamwork, Office 365, Mobile Devices, Mobile Technology, Microsoft Exchange, Group Policy, Web Design, Information Security, Network Administration, Internet Troubleshooting, System Administration, Windows 7, Technical Support, Telecommunications, Management
Education
CDI College 2003 — 2005
Network Administrator, Information Technology
University of the Fraser Valley 2001 — 2003
Associate's degree, Major: Mathematics, Minor: Computer Sciences
Key Hawkins's Convergys Experience December 2014 - February 2015
Job HR Professional, Marketing & Public Relations Strategist
Industry Retail
Experience
Duke Energy Corporation May 2015 - Present
Convergys December 2014 - February 2015
Samaritan's Purse September 2014 - December 2014
KeyFAB Public Relations Firm August 2009 - September 2011
Nielsen Media Research March 2010 - April 2011
Habitat For Humanity-Charlotte March 2007 - August 2008
Skills
Fashion, Entrepreneurship, Beauty Industry, Public Relations, Cosmetics, Sales, Marketing, Press Releases, Brand Development, Makeup Artistry, Magazines, Blogging, Social Media, Event Management, Human Resources, Employee Relations, HR Management, HR Policies, Talent Acquisition, Taleo, PeopleSoft, JD Edwards, HRIS Database Management, Recruiting, Technical Recruiting, Oracle HR, SAP, Benefits Administration, Interviews, Event Planning, Leadership, Strategic Planning, Social Networking, Social Media Marketing, Marketing Strategy, Public Speaking, Customer Service, Onboarding, PowerPoint, Marketing Communications, Training
Education
Central Piedmont Community College 2015 — 2015
Basic Employment Law - Human Resources Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Fundamentals of Human Resources Management Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Human Resources Employee Relations Certification, Human Resources
Central Piedmont Community College 2015 — 2015
Human Resources Recruitment & Selection Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Human Resources Benefits Administration Certification, Human Resources Development
Central Piedmont Community College 2008 — 2010
Associate's Degree, Mass Communication/Media Studies
South Carolina State University 2007 — 2008
Fashion Merchandising
Duke Energy Corporation May 2015 - Present
Convergys December 2014 - February 2015
Samaritan's Purse September 2014 - December 2014
KeyFAB Public Relations Firm August 2009 - September 2011
Nielsen Media Research March 2010 - April 2011
Habitat For Humanity-Charlotte March 2007 - August 2008
Skills
Fashion, Entrepreneurship, Beauty Industry, Public Relations, Cosmetics, Sales, Marketing, Press Releases, Brand Development, Makeup Artistry, Magazines, Blogging, Social Media, Event Management, Human Resources, Employee Relations, HR Management, HR Policies, Talent Acquisition, Taleo, PeopleSoft, JD Edwards, HRIS Database Management, Recruiting, Technical Recruiting, Oracle HR, SAP, Benefits Administration, Interviews, Event Planning, Leadership, Strategic Planning, Social Networking, Social Media Marketing, Marketing Strategy, Public Speaking, Customer Service, Onboarding, PowerPoint, Marketing Communications, Training
Education
Central Piedmont Community College 2015 — 2015
Basic Employment Law - Human Resources Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Fundamentals of Human Resources Management Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Human Resources Employee Relations Certification, Human Resources
Central Piedmont Community College 2015 — 2015
Human Resources Recruitment & Selection Certification, Human Resources Development
Central Piedmont Community College 2015 — 2015
Human Resources Benefits Administration Certification, Human Resources Development
Central Piedmont Community College 2008 — 2010
Associate's Degree, Mass Communication/Media Studies
South Carolina State University 2007 — 2008
Fashion Merchandising
Amy Buttery Amy Buttery's Convergys Experience January 2001 - June 2006
Job Learning and Development Manager at Aetna
Industry Human Resources
Experience
Aetna April 2013 - Present
Coventry Health Care October 2009 - April 2013
Self - Employed February 2009 - September 2009
IBEX Global April 2008 - February 2009
Cottonwood de Tucson 2006 - 2007
Convergys January 2001 - June 2006
Keane May 1998 - January 2001
Tucson Cooperative Warehouse 1994 - 1997
CRInc. 1990 - 1995
University of Phoenix 1985 - 1989
Skills
Training, Recruiting, Team Building, Leadership, Leadership Development, Management, Performance Management, Employee Engagement, Training Delivery, Succession Planning, Instructional Design, Onboarding, Performance Improvement, Human Resources, Talent Management, Instructor-led Training, Organizational..., Needs Analysis, Call Centers, Strategic Planning, Career Development, Call Center, Employee Relations, Workforce Management, Talent Acquisition, Employee Training, BPO, Performance Consulting, Workshop Facilitation, Coaching, Business Development, Creativity, Organizational..., Workforce Planning, Learning Management, Time Management, Process Improvement
Education
University of Phoenix 1983 — 1988
BA, MBA, Business
Central Arizona College 1976 — 1978
Theater/Communication
Aetna April 2013 - Present
Coventry Health Care October 2009 - April 2013
Self - Employed February 2009 - September 2009
IBEX Global April 2008 - February 2009
Cottonwood de Tucson 2006 - 2007
Convergys January 2001 - June 2006
Keane May 1998 - January 2001
Tucson Cooperative Warehouse 1994 - 1997
CRInc. 1990 - 1995
University of Phoenix 1985 - 1989
Skills
Training, Recruiting, Team Building, Leadership, Leadership Development, Management, Performance Management, Employee Engagement, Training Delivery, Succession Planning, Instructional Design, Onboarding, Performance Improvement, Human Resources, Talent Management, Instructor-led Training, Organizational..., Needs Analysis, Call Centers, Strategic Planning, Career Development, Call Center, Employee Relations, Workforce Management, Talent Acquisition, Employee Training, BPO, Performance Consulting, Workshop Facilitation, Coaching, Business Development, Creativity, Organizational..., Workforce Planning, Learning Management, Time Management, Process Improvement
Education
University of Phoenix 1983 — 1988
BA, MBA, Business
Central Arizona College 1976 — 1978
Theater/Communication
Deidre Pratt Deidre Pratt's Convergys Experience April 2013 - Present
Job Volunteer Transportation Coordinator at American Red Cross
Industry
Experience
Convergys April 2013 - Present
HMSHost July 2008 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Customer Service, Avaya Communication..., Process Scheduler, Management
Education
Catawba College 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Central Piedmont Community College 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Convergys April 2013 - Present
HMSHost July 2008 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Customer Service, Avaya Communication..., Process Scheduler, Management
Education
Catawba College 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Central Piedmont Community College 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Angela Lingle-Gaines Angela Lingle-Gaines's Convergys Experience October 2009 - September 2011
Job Platelet Recruiter at American Red Cross
Industry Outsourcing/Offshoring
Experience
American Red Cross September 2011 - Present
Convergys October 2009 - September 2011
Skills
BPO, Service Delivery, Workforce Management, Sla, Outsourcing, Transition Management, Vendor Management, Customer Satisfaction, Contact Centers, Technical Support, Team Management, Customer Experience, Troubleshooting, ITIL, Active Directory, IT Service Management, Incident Management, Performance Management
Education
Central Piedmont Community College
Associate's degree, Accounting
American Red Cross September 2011 - Present
Convergys October 2009 - September 2011
Skills
BPO, Service Delivery, Workforce Management, Sla, Outsourcing, Transition Management, Vendor Management, Customer Satisfaction, Contact Centers, Technical Support, Team Management, Customer Experience, Troubleshooting, ITIL, Active Directory, IT Service Management, Incident Management, Performance Management
Education
Central Piedmont Community College
Associate's degree, Accounting
Percy Day Percy Day's Convergys Experience September 2002 - November 2004
Job Sales, Network Development and Marketing
Industry Automotive
Experience
The Key Cars OKC May 2015 - Present
Blue Knight Energy Partners January 2014 - November 2014
LogistiCare October 2010 - May 2013
Army National Guard December 1999 - November 2008
Pioneer Cable Contractors Inc September 2005 - May 2007
Convergys September 2002 - November 2004
Oldcastle Glass Engineered Products, Inc. February 2001 - September 2002
Friendly's Ice Cream, LLC February 2000 - September 2000
US Army November 1992 - May 1999
Skills
Leadership, Management, Team Leadership, Training, Logistics, Public Speaking, Project Management, Event Planning
Education
Olympic College 2007 — 2008
Network Techical Support, 20 Credit Hours, Information Technology
Troy University 1993 — 1994
Educational Leadership, 4 credit hours, Educational Leadership and Administration, General
Cedarville University 1988 — 1992
Bachelor of Arts (B.A.), American History (United States)
The Key Cars OKC May 2015 - Present
Blue Knight Energy Partners January 2014 - November 2014
LogistiCare October 2010 - May 2013
Army National Guard December 1999 - November 2008
Pioneer Cable Contractors Inc September 2005 - May 2007
Convergys September 2002 - November 2004
Oldcastle Glass Engineered Products, Inc. February 2001 - September 2002
Friendly's Ice Cream, LLC February 2000 - September 2000
US Army November 1992 - May 1999
Skills
Leadership, Management, Team Leadership, Training, Logistics, Public Speaking, Project Management, Event Planning
Education
Olympic College 2007 — 2008
Network Techical Support, 20 Credit Hours, Information Technology
Troy University 1993 — 1994
Educational Leadership, 4 credit hours, Educational Leadership and Administration, General
Cedarville University 1988 — 1992
Bachelor of Arts (B.A.), American History (United States)
Kia Bonaparte's Convergys Experience February 2011 - October 2011
Job Customer Service OnFloor Supervisor at Aon Hewitt
Industry Architecture & Planning
Experience
Aon Hewitt October 2011 - Present
Convergys February 2011 - October 2011
LB Designs, LLC October 2005 - September 2010
Hancock Fabrics November 2009 - July 2010
Once Upon A Child March 2009 - November 2009
The Bainbridge Crew August 2007 - April 2008
RPA Design May 2006 - April 2007
Skills
Interior Design, Microsoft Office, Furniture, Interior Architecture, Public Speaking, Customer Service, AutoCAD, Submittals, Event Planning, Microsoft Excel, Sales, Strategic Planning, Management
Education
Central Piedmont Community College 2004 — 2008
AAS, Interior Design
Hampton University 1991 — 1995
BS, Environmental Science with Chemistry and Chemical Engineering Emphasis
Aon Hewitt October 2011 - Present
Convergys February 2011 - October 2011
LB Designs, LLC October 2005 - September 2010
Hancock Fabrics November 2009 - July 2010
Once Upon A Child March 2009 - November 2009
The Bainbridge Crew August 2007 - April 2008
RPA Design May 2006 - April 2007
Skills
Interior Design, Microsoft Office, Furniture, Interior Architecture, Public Speaking, Customer Service, AutoCAD, Submittals, Event Planning, Microsoft Excel, Sales, Strategic Planning, Management
Education
Central Piedmont Community College 2004 — 2008
AAS, Interior Design
Hampton University 1991 — 1995
BS, Environmental Science with Chemistry and Chemical Engineering Emphasis
Kimberly Demko Kimberly Demko's Convergys Experience December 1997 - September 2003
Job Manager, Recruiting at GE
Industry Aviation & Aerospace
Experience
GE Aviation June 2011 - Present
Toyota Engineering & Manufacturing North America September 2003 - July 2011
Convergys December 1997 - September 2003
TAD Data Services March 1995 - November 1997
ADP June 1993 - March 1995
Education
Xavier University 2000 — 2002
MeD, Human Resource Development
Cazenovia College 1991 — 1993
BS, Liberal Art/Communications
GE Aviation June 2011 - Present
Toyota Engineering & Manufacturing North America September 2003 - July 2011
Convergys December 1997 - September 2003
TAD Data Services March 1995 - November 1997
ADP June 1993 - March 1995
Education
Xavier University 2000 — 2002
MeD, Human Resource Development
Cazenovia College 1991 — 1993
BS, Liberal Art/Communications
Luke Lawry Luke Lawry's Convergys Experience January 2015 - Present
Job Computer Networking Professional
Industry Computer Networking
Experience
Convergys January 2015 - Present
JAARS, Inc. September 2004 - December 2012
Christian Services Lancaster 2012 - 2012
Skills
Microsoft Office 2007, Microsoft Windows Xp,..., Linux Ubuntu, Backtrack..., Built custom computers, Removed malicious..., Troubleshooting, Technical Support, Computer Hardware, Windows, Network Administration, System Administration, Computer Repair, Windows 7, Help Desk Support, Forklift Operator, Packaging, Crating, Janitorial, Residential Roofing, Lawn Mowing, Cement, Automotive Repair, Chainsaw, Low Voltage, Gigabit Ethernet, Outlook, Customer Service, Microsoft Word
Education
south piedmont community college 2008 — 2008
Central Piedmont Community College
Computer Systems Networking and Telecommunications
Convergys January 2015 - Present
JAARS, Inc. September 2004 - December 2012
Christian Services Lancaster 2012 - 2012
Skills
Microsoft Office 2007, Microsoft Windows Xp,..., Linux Ubuntu, Backtrack..., Built custom computers, Removed malicious..., Troubleshooting, Technical Support, Computer Hardware, Windows, Network Administration, System Administration, Computer Repair, Windows 7, Help Desk Support, Forklift Operator, Packaging, Crating, Janitorial, Residential Roofing, Lawn Mowing, Cement, Automotive Repair, Chainsaw, Low Voltage, Gigabit Ethernet, Outlook, Customer Service, Microsoft Word
Education
south piedmont community college 2008 — 2008
Central Piedmont Community College
Computer Systems Networking and Telecommunications
LaWanda Stevens, SHRM-CP, PHR's Convergys Experience November 2014 - Present
Job Talent Acquisition Consultant at Convergys
Industry Human Resources
Experience
Convergys November 2014 - Present
Wells Fargo May 2013 - November 2014
Ricoh Americas Corporation (formerly IKON Office Solutions) May 2005 - February 2013
IKON Office Solutions June 2004 - May 2005
Sunrise Senior Living May 2002 - June 2004
University of North Carolina - Greensboro 1998 - 2002
Time Warner Cable June 2001 - August 2001
Skills
Human Resources, College Recruiting, Applicant Tracking..., Recruiting, Talent Acquisition, Employee Benefits, Employee Relations, Benefits Administration, Training, HRIS, PeopleSoft, Payroll, Performance Management, Talent Management, Temporary Placement, FMLA, Personnel Management, New Hire Orientations, Time Management, Employment Law, Deferred Compensation, Job Fairs, Interviews, Cold Calling
Education
University of North Carolina at Greensboro 1998 — 2002
Bachelor of Science, Business Administration
Central Piedmont Community College 2008 — 2008
PHR Certification Studies
Convergys November 2014 - Present
Wells Fargo May 2013 - November 2014
Ricoh Americas Corporation (formerly IKON Office Solutions) May 2005 - February 2013
IKON Office Solutions June 2004 - May 2005
Sunrise Senior Living May 2002 - June 2004
University of North Carolina - Greensboro 1998 - 2002
Time Warner Cable June 2001 - August 2001
Skills
Human Resources, College Recruiting, Applicant Tracking..., Recruiting, Talent Acquisition, Employee Benefits, Employee Relations, Benefits Administration, Training, HRIS, PeopleSoft, Payroll, Performance Management, Talent Management, Temporary Placement, FMLA, Personnel Management, New Hire Orientations, Time Management, Employment Law, Deferred Compensation, Job Fairs, Interviews, Cold Calling
Education
University of North Carolina at Greensboro 1998 — 2002
Bachelor of Science, Business Administration
Central Piedmont Community College 2008 — 2008
PHR Certification Studies
Michelle Basch's Convergys Experience September 2008 - Present
Job Director Strategic Communications at Convergys
Industry Telecommunications
Experience
Convergys September 2008 - Present
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems November 2000 - June 2003
Cellular One October 1997 - August 2000
Burchell Publishing October 1995 - September 1997
Legris & Associates/Weeks & Associates November 1993 - September 1995
Edward Howard & Co. February 1991 - October 1993
Education
Central Michigan University 1986 — 1990
BA, Journalism
Convergys September 2008 - Present
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems November 2000 - June 2003
Cellular One October 1997 - August 2000
Burchell Publishing October 1995 - September 1997
Legris & Associates/Weeks & Associates November 1993 - September 1995
Edward Howard & Co. February 1991 - October 1993
Education
Central Michigan University 1986 — 1990
BA, Journalism
Rich Zdrojewski's Convergys Experience October 2007 - August 2010
Job Director at Bricks 4 Kidz
Industry Entertainment
Experience
Bricks 4 Kidz August 2010 - Present
Convergys October 2007 - August 2010
Gold Systems 2006 - 2007
EDS Group 2006 - 2007
Voice Interact 2002 - 2005
Skills
Enterprise Software, Business Development, Program Management, Strategy, Leadership, Start-ups
Education
Case Western Reserve University 1991 — 1993
Case Western Reserve University
Bachelor of Arts
Bricks 4 Kidz August 2010 - Present
Convergys October 2007 - August 2010
Gold Systems 2006 - 2007
EDS Group 2006 - 2007
Voice Interact 2002 - 2005
Skills
Enterprise Software, Business Development, Program Management, Strategy, Leadership, Start-ups
Education
Case Western Reserve University 1991 — 1993
Case Western Reserve University
Bachelor of Arts
Besma Rahim's Convergys Experience 1999 - 2002
Job Sr Solution Architect at Zuora
Industry Computer Software
Experience
Zuora January 2014 - Present
Revol Wireless August 2007 - January 2014
Sentori February 2003 - July 2007
Convergys 1999 - 2002
ICS Information Technologies 1988 - 2002
Skills
Billing, Vendor Management, Business Analysis, Quality Assurance, Wireless, Program Management, Product Management, Mobile, Software Development, Team Leadership, Team Building, Provisioning, Process Improvement, Account Management, OSS, Analysis, Planning, Problem Solving, Requirements Analysis, Change Management, Telecommunications, PMP, Project Management, Leadership, Software Project..., Management, Project Planning, Billing Systems, Telecommunications..., Call Centers, SDLC, Client Billing, Billing Process, Exceptional People..., Collaborative Problem..., Professional Services, Sales Operations, Mobile Devices, Open Source Software
Education
Case Western Reserve University
BS, Computer Enginereing
Zuora January 2014 - Present
Revol Wireless August 2007 - January 2014
Sentori February 2003 - July 2007
Convergys 1999 - 2002
ICS Information Technologies 1988 - 2002
Skills
Billing, Vendor Management, Business Analysis, Quality Assurance, Wireless, Program Management, Product Management, Mobile, Software Development, Team Leadership, Team Building, Provisioning, Process Improvement, Account Management, OSS, Analysis, Planning, Problem Solving, Requirements Analysis, Change Management, Telecommunications, PMP, Project Management, Leadership, Software Project..., Management, Project Planning, Billing Systems, Telecommunications..., Call Centers, SDLC, Client Billing, Billing Process, Exceptional People..., Collaborative Problem..., Professional Services, Sales Operations, Mobile Devices, Open Source Software
Education
Case Western Reserve University
BS, Computer Enginereing
Jarrod Pontius's Convergys Experience September 2012 - Present
Job Deputy General Counsel and Corporate Secretary at Convergys Corporation
Industry Law Practice
Experience
Convergys September 2012 - Present
Kendle International June 2009 - August 2011
General Cable December 2007 - June 2009
Kendle International July 2002 - November 2007
Frost Brown Todd 1998 - 2002
Skills
Mergers, Mergers & Acquisitions, Corporate Law, Risk Management, Corporate Governance, Contract Negotiation, Due Diligence, Corporate Finance, Budgets, Joint Ventures
Education
Case Western Reserve University School of Law 1995 — 1998
J.D.
Indiana University Bloomington 1989 — 1993
BS, Business (Finance)
Convergys September 2012 - Present
Kendle International June 2009 - August 2011
General Cable December 2007 - June 2009
Kendle International July 2002 - November 2007
Frost Brown Todd 1998 - 2002
Skills
Mergers, Mergers & Acquisitions, Corporate Law, Risk Management, Corporate Governance, Contract Negotiation, Due Diligence, Corporate Finance, Budgets, Joint Ventures
Education
Case Western Reserve University School of Law 1995 — 1998
J.D.
Indiana University Bloomington 1989 — 1993
BS, Business (Finance)
Brandon Sabean's Convergys Experience June 2004 - September 2007
Job IT Service Assurance at FGL Sports Ltd
Industry Building Materials
Experience
FGL Sports Ltd January 2014 - Present
Kings IT Solutions June 2009 - January 2014
FGL Sports Ltd 2013 - 2014
Software Support May 2012 - February 2013
RCW-IT December 2010 - December 2012
Geep ECOSYS October 2009 - November 2010
Marketlinc December 2007 - October 2009
Convergys June 2004 - September 2007
Annapolis Valley Region Hospital April 2004 - September 2004
Skills
Talent Acquisition, Windows, Microsoft Office, SQL, Technical Support, Operating Systems, Networking, DNS, Firewalls, VMware ESX, Databases, Windows 7, Troubleshooting, Quality Assurance
Education
CDI College 2008 — 2009
Network and Internet Security, IT Network and Internet Security
Nova Scotia Community College 2000 — 2004
Diploma, IT Programming Concentration
FGL Sports Ltd January 2014 - Present
Kings IT Solutions June 2009 - January 2014
FGL Sports Ltd 2013 - 2014
Software Support May 2012 - February 2013
RCW-IT December 2010 - December 2012
Geep ECOSYS October 2009 - November 2010
Marketlinc December 2007 - October 2009
Convergys June 2004 - September 2007
Annapolis Valley Region Hospital April 2004 - September 2004
Skills
Talent Acquisition, Windows, Microsoft Office, SQL, Technical Support, Operating Systems, Networking, DNS, Firewalls, VMware ESX, Databases, Windows 7, Troubleshooting, Quality Assurance
Education
CDI College 2008 — 2009
Network and Internet Security, IT Network and Internet Security
Nova Scotia Community College 2000 — 2004
Diploma, IT Programming Concentration
Jason Hogan's Convergys Experience January 2001 - February 2002
Job at Alberta Blue Cross
Industry Information Technology and Services
Experience
Ghost Canvas February 2002 - Present
Alberta Blue Cross June 2012 - December 2013
IBM Canada Ltd. May 2005 - October 2007
Robert half - office team May 2005 - December 2005
Rohit Group Of Companies January 2005 - September 2005
TELUS Security Solutions October 2004 - May 2005
Rat Creek Design June 2003 - September 2003
Convergys January 2001 - February 2002
Department of National Defence January 2000 - January 2001
Skills
Photoshop, After Effects, Final Cut Pro, DVD Studio Pro, HTML, CSS, PHP, Soundtrack Pro, Dreamweaver, Fireworks, Flash, MS Office Suite, Illustrator, Lightwave, JavaScript, DHTML, Nero, Citrix, Remedy, DOS, MS Project, Technical Training, Technical Writing, Windows 7, Mac OS X, Linux, Windows XP Professional, Windows Server 2003, Web Design, Graphic Design, Logo Design, Company Branding, Corporate Identity, Retouching, Business Cards, Banners, posters, Brochures, flyers
Education
Grant Macewan College 2004 — 2004
Diploma, Advanced Macromedia Flash Lv II
Northern Alberta Institute of Technology / NAIT 2003 — 2004
Diploma, Digital Communication and Media/Multimedia
CDI College 2000 — 2001
Diploma, Network and System Administration/Administrator
Ghost Canvas February 2002 - Present
Alberta Blue Cross June 2012 - December 2013
IBM Canada Ltd. May 2005 - October 2007
Robert half - office team May 2005 - December 2005
Rohit Group Of Companies January 2005 - September 2005
TELUS Security Solutions October 2004 - May 2005
Rat Creek Design June 2003 - September 2003
Convergys January 2001 - February 2002
Department of National Defence January 2000 - January 2001
Skills
Photoshop, After Effects, Final Cut Pro, DVD Studio Pro, HTML, CSS, PHP, Soundtrack Pro, Dreamweaver, Fireworks, Flash, MS Office Suite, Illustrator, Lightwave, JavaScript, DHTML, Nero, Citrix, Remedy, DOS, MS Project, Technical Training, Technical Writing, Windows 7, Mac OS X, Linux, Windows XP Professional, Windows Server 2003, Web Design, Graphic Design, Logo Design, Company Branding, Corporate Identity, Retouching, Business Cards, Banners, posters, Brochures, flyers
Education
Grant Macewan College 2004 — 2004
Diploma, Advanced Macromedia Flash Lv II
Northern Alberta Institute of Technology / NAIT 2003 — 2004
Diploma, Digital Communication and Media/Multimedia
CDI College 2000 — 2001
Diploma, Network and System Administration/Administrator
Michael Pennington's Convergys Experience September 2001 - July 2002
Job Branch Manager at Stonegate Mortgage Corporation (NYSE: SGM)
Industry Banking
Experience
Stonegate Mortgage Corporation (NYSE: SGM) July 2014 - Present
Sebonic Financial January 2014 - June 2014
Guaranteed Rate March 2013 - January 2014
First Financial Services, Inc. June 2011 - March 2013
Brightgreen Home Loans October 2010 - May 2011
Wyndham Capital Mortgage April 2008 - September 2010
JPMorgan Chase December 2006 - March 2008
Countrywide July 2004 - September 2006
Aon Hewitt July 2002 - July 2004
Convergys September 2001 - July 2002
Skills
Mortgage Lending, Loan Origination, FHA, Credit, Loans, Underwriting, Banking, Sales, Sales Management, Real Estate, Mortgage Banking, Investment Properties, Microsoft Excel, Refinance, VA loans, Leadership, Residential Mortgages, FHA financing, Government Loans, Customer Service, Mortgage Marketing, Rates, Referrals, VA Loans, FHA Financing, Interest Rates
Education
Valencia Community College 2004 — 2006
Central Piedmont Community College
Stonegate Mortgage Corporation (NYSE: SGM) July 2014 - Present
Sebonic Financial January 2014 - June 2014
Guaranteed Rate March 2013 - January 2014
First Financial Services, Inc. June 2011 - March 2013
Brightgreen Home Loans October 2010 - May 2011
Wyndham Capital Mortgage April 2008 - September 2010
JPMorgan Chase December 2006 - March 2008
Countrywide July 2004 - September 2006
Aon Hewitt July 2002 - July 2004
Convergys September 2001 - July 2002
Skills
Mortgage Lending, Loan Origination, FHA, Credit, Loans, Underwriting, Banking, Sales, Sales Management, Real Estate, Mortgage Banking, Investment Properties, Microsoft Excel, Refinance, VA loans, Leadership, Residential Mortgages, FHA financing, Government Loans, Customer Service, Mortgage Marketing, Rates, Referrals, VA Loans, FHA Financing, Interest Rates
Education
Valencia Community College 2004 — 2006
Central Piedmont Community College
Jill Sewell's Convergys Experience September 2013 - Present
Job Customer Service Representative at Convergys
Industry Education Management
Experience
Convergys September 2013 - Present
Whitfield County Schools Department of Transportation September 2012 - June 2013
Antioch Elementary School August 2006 - June 2011
Skills
Curriculum Design, Lesson Planning, Classroom Management, Curriculum Development, Classroom, Educational Leadership, Educational Technology, Differentiated..., Tutoring, Literacy, Teacher Training, Elementary Education, K-12, Staff Development, Teaching, ESL, Technology Integration, Instructional Design, Instructional Technology
Education
Central Michigan University 2007 — 2009
Master of Education (MEd), Elementary Education and Teaching
West Georgia College 1991 — 1993
Bachelor of Education (BEd), Early Childhood Education and Teaching
Convergys September 2013 - Present
Whitfield County Schools Department of Transportation September 2012 - June 2013
Antioch Elementary School August 2006 - June 2011
Skills
Curriculum Design, Lesson Planning, Classroom Management, Curriculum Development, Classroom, Educational Leadership, Educational Technology, Differentiated..., Tutoring, Literacy, Teacher Training, Elementary Education, K-12, Staff Development, Teaching, ESL, Technology Integration, Instructional Design, Instructional Technology
Education
Central Michigan University 2007 — 2009
Master of Education (MEd), Elementary Education and Teaching
West Georgia College 1991 — 1993
Bachelor of Education (BEd), Early Childhood Education and Teaching
Georgia Lundie's Convergys Experience June 2012 - March 2013
Job WAH Customer Service Agent at Convergys
Industry Accounting
Experience
Convergys June 2012 - March 2013
Ruby Tuesday April 2012 - July 2012
CARQUEST May 2011 - March 2012
FHG, Inc. March 2010 - February 2011
Family Video December 2008 - May 2009
AmWINS Group October 2004 - November 2008
Baker & Taylor 2004 - 2004
Pillowtex Corporation December 2000 - August 2003
Swofford Associates April 2000 - December 2000
Skills
Accounts Receivable, Accounts Payable, Payroll, Microsoft Excel, Outlook, A/R collections, Customer Service, Bookkeeping, Microsoft Word, Microsoft Office
Education
Central Piedmont Community College 1995 — 2009
AA, English
Texas Tech University 1994 — 1995
Convergys June 2012 - March 2013
Ruby Tuesday April 2012 - July 2012
CARQUEST May 2011 - March 2012
FHG, Inc. March 2010 - February 2011
Family Video December 2008 - May 2009
AmWINS Group October 2004 - November 2008
Baker & Taylor 2004 - 2004
Pillowtex Corporation December 2000 - August 2003
Swofford Associates April 2000 - December 2000
Skills
Accounts Receivable, Accounts Payable, Payroll, Microsoft Excel, Outlook, A/R collections, Customer Service, Bookkeeping, Microsoft Word, Microsoft Office
Education
Central Piedmont Community College 1995 — 2009
AA, English
Texas Tech University 1994 — 1995
Lori Arnett-Morgan's Convergys Experience June 2011 - Present
Job Sr. Marketing Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2011 - Present
COMMUNITY FIRST CREDIT UNION OF FLORIDA October 2002 - July 2011
Kerr & Downs Research February 2000 - October 2002
Skills
Project Management, Data Analysis, Vendor Management, Microsoft Office, Microsoft Excel, Research, Market Research, Business Strategy, Strategic Planning, PowerPoint, Product Management, Financial Analysis, Business Analysis, Customer Service, Marketing Strategy, Teamwork, Leadership, Program Management, Social Media Marketing, New Business Development, Marketing, Management, B2B Marketing
Education
Weatherhead School of Management at Case Western Reserve University 1997 — 1998
MBA
Case Western Reserve University 1992 — 1996
BS
Convergys June 2011 - Present
COMMUNITY FIRST CREDIT UNION OF FLORIDA October 2002 - July 2011
Kerr & Downs Research February 2000 - October 2002
Skills
Project Management, Data Analysis, Vendor Management, Microsoft Office, Microsoft Excel, Research, Market Research, Business Strategy, Strategic Planning, PowerPoint, Product Management, Financial Analysis, Business Analysis, Customer Service, Marketing Strategy, Teamwork, Leadership, Program Management, Social Media Marketing, New Business Development, Marketing, Management, B2B Marketing
Education
Weatherhead School of Management at Case Western Reserve University 1997 — 1998
MBA
Case Western Reserve University 1992 — 1996
BS
Michelle Basch's Convergys Experience September 2008 - August 2009
Job Director Strategic Communications Office of the CTO at Avaya
Industry Computer Software
Experience
Avaya November 2013 - Present
LiveOps May 2011 - November 2013
Cisco Systems November 2010 - May 2011
Convergys September 2008 - August 2009
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems October 2000 - August 2003
Cellular One September 1997 - August 2000
Burchell Publishing Group November 1995 - September 1997
Weeks & Associates; Legris & Associates; Edward Howard & Co. February 1991 - November 1995
Skills
Partnerships, Mergers, Analysts, Messaging, Product Marketing, Communication Training, SaaS, Product Management, Salesforce.com, Public Relations, Content Management, B2B, Crisis Communications, Internal Communications, Corporate Communications, Enterprise Software, Go-to-market Strategy, Social Media, Analyst Relations, Mergers & Acquisitions, Strategic Communications, Press Releases, Press Relations, Marketing Communications, Contact Center Strategy, Customer Engagement, Product Strategies, Corporate Strategy...
Education
Central Michigan University 1986 — 1990
BA, Journalism
Avaya November 2013 - Present
LiveOps May 2011 - November 2013
Cisco Systems November 2010 - May 2011
Convergys September 2008 - August 2009
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems October 2000 - August 2003
Cellular One September 1997 - August 2000
Burchell Publishing Group November 1995 - September 1997
Weeks & Associates; Legris & Associates; Edward Howard & Co. February 1991 - November 1995
Skills
Partnerships, Mergers, Analysts, Messaging, Product Marketing, Communication Training, SaaS, Product Management, Salesforce.com, Public Relations, Content Management, B2B, Crisis Communications, Internal Communications, Corporate Communications, Enterprise Software, Go-to-market Strategy, Social Media, Analyst Relations, Mergers & Acquisitions, Strategic Communications, Press Releases, Press Relations, Marketing Communications, Contact Center Strategy, Customer Engagement, Product Strategies, Corporate Strategy...
Education
Central Michigan University 1986 — 1990
BA, Journalism
Rebecca Wordinger's Convergys Experience July 2010 - May 2011
Job Load Planner Support at Saia Inc.
Industry Logistics and Supply Chain
Experience
Saia Inc. September 2014 - Present
Sam's Club June 2012 - Present
Safeway June 2011 - July 2012
Convergys July 2010 - May 2011
Skills
Customer Service, Time Management, Call Centers, Data Entry, Microsoft Office, Telephone Skills, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Sales, Windows 7, Filing, Phone Etiquette, People Skills, Goal Oriented, Customer Satisfaction, Training, Problem Solving, Cashiering
Education
Northern Arizona University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Project Management, Graduated Cum Laude
Central Bible College 2008 — 2010
Associate's Degree, Pastoral Ministry, Graduated Magna Cum Laude
Saia Inc. September 2014 - Present
Sam's Club June 2012 - Present
Safeway June 2011 - July 2012
Convergys July 2010 - May 2011
Skills
Customer Service, Time Management, Call Centers, Data Entry, Microsoft Office, Telephone Skills, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Sales, Windows 7, Filing, Phone Etiquette, People Skills, Goal Oriented, Customer Satisfaction, Training, Problem Solving, Cashiering
Education
Northern Arizona University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Project Management, Graduated Cum Laude
Central Bible College 2008 — 2010
Associate's Degree, Pastoral Ministry, Graduated Magna Cum Laude
Mike Sforza's Convergys Experience March 2014 - Present
Job Ops Planning Mgr at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services September 2003 - Present
American Diagnostic Corporation 2000 - 2003
American Diagnostic Corporation May 1997 - August 2002
Skills
Microsoft Office, Operations Management, Six Sigma, Call Center, Process Improvement, Workforce Management, Call Centers, Customer Satisfaction, BPO, Customer Experience, Customer Service, Outsourcing, Service Delivery
Education
Cazenovia College 1993 — 1997
Bachelors, Business Management
Convergys March 2014 - Present
Stream Global Services September 2003 - Present
American Diagnostic Corporation 2000 - 2003
American Diagnostic Corporation May 1997 - August 2002
Skills
Microsoft Office, Operations Management, Six Sigma, Call Center, Process Improvement, Workforce Management, Call Centers, Customer Satisfaction, BPO, Customer Experience, Customer Service, Outsourcing, Service Delivery
Education
Cazenovia College 1993 — 1997
Bachelors, Business Management
Bonnie Vaughn's Convergys Experience January 2008 - July 2012
Job Seeking new career challenges!
Industry Logistics and Supply Chain
Experience
TruGreen April 2013 - Present
NA 2013 - Present
Convergys January 2008 - July 2012
Kimberly-Clark Corp March 1984 - October 2003
Skills
Customer Satisfaction, BPO, Technical Support, Call Center, Process Improvement, Workforce Management
Education
Central Michigan University 1981 — 1984
MBA, Business Management
Michigan State University 1978 — 1980
BSChE, Chemical Engineering
Grand Rapids Community College 1970 — 1978
AS Chemistry, Chemistry
TruGreen April 2013 - Present
NA 2013 - Present
Convergys January 2008 - July 2012
Kimberly-Clark Corp March 1984 - October 2003
Skills
Customer Satisfaction, BPO, Technical Support, Call Center, Process Improvement, Workforce Management
Education
Central Michigan University 1981 — 1984
MBA, Business Management
Michigan State University 1978 — 1980
BSChE, Chemical Engineering
Grand Rapids Community College 1970 — 1978
AS Chemistry, Chemistry
Ferdinandime Molina's Convergys Experience January 2011 - January 2012
Job Technical Support Engineer
Industry Information Technology and Services
Experience
Convergys January 2011 - January 2012
Skills
Troubleshooting, Computer Hardware, Operating Systems, XP, Active Directory, Software Installation, Windows, TCP/IP, Servers, Windows Server 2003, Windows Server 2008, System Administration, MS Office Suite, Windows 7, Red Hat Linux, CompTIA A+ Certification, CompTIA Network+..., CompTIA Securtiy+...
Education
Cebu Institute of Technology 1987 — 1992
Bachelor of Science in Computer Engineering, Computer Engineering
Convergys January 2011 - January 2012
Skills
Troubleshooting, Computer Hardware, Operating Systems, XP, Active Directory, Software Installation, Windows, TCP/IP, Servers, Windows Server 2003, Windows Server 2008, System Administration, MS Office Suite, Windows 7, Red Hat Linux, CompTIA A+ Certification, CompTIA Network+..., CompTIA Securtiy+...
Education
Cebu Institute of Technology 1987 — 1992
Bachelor of Science in Computer Engineering, Computer Engineering
James Ruper's Convergys Experience July 2007 - July 2009
Job CCNA Certified
Industry Information Technology and Services
Experience
Nexum, Inc February 2013 - Present
Village of Bosque Farms January 2013 - Present
Convergys July 2007 - July 2009
Convergys December 2006 - April 2007
AOL September 2003 - December 2006
AOL March 2001 - September 2003
AOL August 1997 - March 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Java, Business Analysis, Project Management, JavaScript, Windows Server, Troubleshooting, XP, Windows 7, VoIP, Wireless, Windows XP, Networking, Security, Team Leadership, Vendor Management, Call Centers
Education
Central New Mexico Community College 2011 — 2013
Associate of Science (A.S.), Computer Information Systerms
Nexum, Inc February 2013 - Present
Village of Bosque Farms January 2013 - Present
Convergys July 2007 - July 2009
Convergys December 2006 - April 2007
AOL September 2003 - December 2006
AOL March 2001 - September 2003
AOL August 1997 - March 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Java, Business Analysis, Project Management, JavaScript, Windows Server, Troubleshooting, XP, Windows 7, VoIP, Wireless, Windows XP, Networking, Security, Team Leadership, Vendor Management, Call Centers
Education
Central New Mexico Community College 2011 — 2013
Associate of Science (A.S.), Computer Information Systerms
Kemya Jessamy's Convergys Experience Associate TrainerConvergysMay 2013 - Present
Job Trainer at Convergys
Industry Professional Training & Coaching
Experience
Convergys Associate TrainerConvergysMay 2013 - Present
Convergys March 2011 - October 2012
United States Postal Service June 2007 - April 2008
Carolinas Healthcare System September 2005 - June 2007
Duke Energy Corporation September 1997 - October 2001
Skills
Customer Service, Human Resources, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, Customer Satisfaction, PowerPoint, Team Leadership, Leadership, Team Building, Public Speaking, Employee Benefits, Training, Management, Coaching, Time Management, Call Centers, Strategic Planning, Program Management
Education
University of North Carolina at Charlotte 2009 — 2012
Central Piedmont Community College 2006 — 2009
Associates, Arts
Convergys Associate TrainerConvergysMay 2013 - Present
Convergys March 2011 - October 2012
United States Postal Service June 2007 - April 2008
Carolinas Healthcare System September 2005 - June 2007
Duke Energy Corporation September 1997 - October 2001
Skills
Customer Service, Human Resources, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, Customer Satisfaction, PowerPoint, Team Leadership, Leadership, Team Building, Public Speaking, Employee Benefits, Training, Management, Coaching, Time Management, Call Centers, Strategic Planning, Program Management
Education
University of North Carolina at Charlotte 2009 — 2012
Central Piedmont Community College 2006 — 2009
Associates, Arts
Jonathan Paris's Convergys Experience November 1999 - February 2001
Job Technical Support Agent at ACN
Industry Information Technology and Services
Experience
ACN September 2012 - Present
self-employed August 2010 - Present
Tech USA June 2012 - September 2012
Canteen Vending Services February 2002 - March 2010
Accutech Services April 2001 - January 2002
Convergys November 1999 - February 2001
Skills
Windows 7, Active Directory, Troubleshooting, XP, Windows Server, Computer Hardware, Printers, Help Desk Support, BMC Remedy, Networking, Servers, Technical Support, Desktop Computers
Education
Central Piedmont Community College 2012 — 2016
IT, Engineering
ACN September 2012 - Present
self-employed August 2010 - Present
Tech USA June 2012 - September 2012
Canteen Vending Services February 2002 - March 2010
Accutech Services April 2001 - January 2002
Convergys November 1999 - February 2001
Skills
Windows 7, Active Directory, Troubleshooting, XP, Windows Server, Computer Hardware, Printers, Help Desk Support, BMC Remedy, Networking, Servers, Technical Support, Desktop Computers
Education
Central Piedmont Community College 2012 — 2016
IT, Engineering
Nick Messersmith's Convergys Experience July 2013 - Present
Job Business Consultant at Convergys
Industry Management Consulting
Experience
Convergys July 2013 - Present
First American Marketing November 2006 - December 2012
Lopez Foods, Inc August 2005 - November 2006
ACNielsen May 2005 - July 2005
Carneco Foods 2004 - 2005
Skills
ERP, Software Documentation, Document Management, SharePoint, QuickBooks, InDesign, Project Planning, Project Management, Eviews, SQL, Microsoft Office, Open Office, Purchasing, Purchase Management, Purchasing Processes, Purchase Orders, Commissions Receivable, Use Case, Sales Commissions, Insurance Contracting..., Procurement, Forecasting, Statistics, Six Sigma, Packaging, Food Packaging, Inventory Management, Inventory Analysis, Inventory Planning, Manufacturing, Food Processing, Data Analysis, Data Collection, Regression Testing, Logistic Regression, Regression Analysis, Regression Models, Accounts Receivable, Business Analysis, Financial Reporting, Transact SQL, TSQL, T-tests, Materials Management, Meat Processing, Requirements Gathering, Requirements Management, Sourcing, Strategy, Root Cause Analysis
Education
University of Nebraska at Kearney 2000 — 2003
Bachelor of Arts (BA), Economics
Central Community College 1998 — 2000
Associate of Science (AS)
Convergys July 2013 - Present
First American Marketing November 2006 - December 2012
Lopez Foods, Inc August 2005 - November 2006
ACNielsen May 2005 - July 2005
Carneco Foods 2004 - 2005
Skills
ERP, Software Documentation, Document Management, SharePoint, QuickBooks, InDesign, Project Planning, Project Management, Eviews, SQL, Microsoft Office, Open Office, Purchasing, Purchase Management, Purchasing Processes, Purchase Orders, Commissions Receivable, Use Case, Sales Commissions, Insurance Contracting..., Procurement, Forecasting, Statistics, Six Sigma, Packaging, Food Packaging, Inventory Management, Inventory Analysis, Inventory Planning, Manufacturing, Food Processing, Data Analysis, Data Collection, Regression Testing, Logistic Regression, Regression Analysis, Regression Models, Accounts Receivable, Business Analysis, Financial Reporting, Transact SQL, TSQL, T-tests, Materials Management, Meat Processing, Requirements Gathering, Requirements Management, Sourcing, Strategy, Root Cause Analysis
Education
University of Nebraska at Kearney 2000 — 2003
Bachelor of Arts (BA), Economics
Central Community College 1998 — 2000
Associate of Science (AS)
Gisele Smith's Convergys Experience 2008 - 2010
Job Receptionist at Weight Watchers
Industry Consumer Services
Experience
Weight Watchers March 2012 - Present
Argosy University 2013 - 2013
Aramark Uniform Services 2010 - 2011
Convergys 2008 - 2010
Convergys 2008 - 2010
century Furniture 2004 - 2008
Century Furniture Upholstery Plant 2004 - 2008
Dillard's Department Store 2002 - 2004
California State Automobile Association 1989 - 1991
California State Automobile Association 1985 - 1989
Education
Catawba Valley Community College
UNC-Greensboro
University Of North Carolina at Greensboro Hickory High School
Weight Watchers March 2012 - Present
Argosy University 2013 - 2013
Aramark Uniform Services 2010 - 2011
Convergys 2008 - 2010
Convergys 2008 - 2010
century Furniture 2004 - 2008
Century Furniture Upholstery Plant 2004 - 2008
Dillard's Department Store 2002 - 2004
California State Automobile Association 1989 - 1991
California State Automobile Association 1985 - 1989
Education
Catawba Valley Community College
UNC-Greensboro
University Of North Carolina at Greensboro Hickory High School
Colleen Mauthe's Convergys Experience February 2012 - December 2012
Job Special Education Paraprofessional at James Madison Middle School
Industry Education Management
Experience
James Madison Middle School July 2015 - Present
Appleton East High School August 2014 - Present
Convergys February 2012 - December 2012
Community Color Mailer June 2011 - May 2012
Phopar, Inc. January 1988 - May 2007
Education
University of Wisconsin-Oshkosh 1991 — 1993
B.S., Communications
Carthage College 1983 — 1984
James Madison Middle School July 2015 - Present
Appleton East High School August 2014 - Present
Convergys February 2012 - December 2012
Community Color Mailer June 2011 - May 2012
Phopar, Inc. January 1988 - May 2007
Education
University of Wisconsin-Oshkosh 1991 — 1993
B.S., Communications
Carthage College 1983 — 1984
Sara Cocivi's Convergys Experience November 2010 - June 2011
Job Practical Nurse
Industry Hospital & Health Care
Experience
Uno Chicago Grill April 2014 - Present
The Walt Disney Company May 2007 - February 2014
Friendly's January 2005 - October 2011
Convergys November 2010 - June 2011
T.G.I. Friday's October 2009 - July 2010
The Walt Disney Company February 2009 - July 2010
Skills
Marketing, Customer Service, Recruiting, Food & Beverage, Food, POS, Micros, Credit, Payments, Social Media Marketing, Market Research, Marketing Communications, Customer Satisfaction
Education
Orlando Tech 2013 — 2014
Practical Nursing, Vocational Nursing and Nursing Assistants
Central Connecticut State University 2006 — 2010
Bachelor of Science, Marketing
Uno Chicago Grill April 2014 - Present
The Walt Disney Company May 2007 - February 2014
Friendly's January 2005 - October 2011
Convergys November 2010 - June 2011
T.G.I. Friday's October 2009 - July 2010
The Walt Disney Company February 2009 - July 2010
Skills
Marketing, Customer Service, Recruiting, Food & Beverage, Food, POS, Micros, Credit, Payments, Social Media Marketing, Market Research, Marketing Communications, Customer Satisfaction
Education
Orlando Tech 2013 — 2014
Practical Nursing, Vocational Nursing and Nursing Assistants
Central Connecticut State University 2006 — 2010
Bachelor of Science, Marketing
Sandy Peragine's Convergys Experience May 2012 - Present
Job
Industry
Experience
Convergys May 2012 - Present
Education
Central Connecticut State University 1982 — 1986
Bachelor's degree Business Administration, Marketing
Convergys May 2012 - Present
Education
Central Connecticut State University 1982 — 1986
Bachelor's degree Business Administration, Marketing
Adam Charpentier's Convergys Experience November 2001 - January 2004
Job Student at Currently Unemployed
Industry Information Technology and Services
Experience
Currently Unemployed April 2009 - Present
IBM July 2004 - April 2009
Kelly Services 2004 - 2005
Convergys November 2001 - January 2004
Education
Grant Macewan College 2009 — 2011
Diploma, Accounting & Strategic Measurement
CDI College 2000 — 2001
Diploma, Programming Analyst and Web Design
Currently Unemployed April 2009 - Present
IBM July 2004 - April 2009
Kelly Services 2004 - 2005
Convergys November 2001 - January 2004
Education
Grant Macewan College 2009 — 2011
Diploma, Accounting & Strategic Measurement
CDI College 2000 — 2001
Diploma, Programming Analyst and Web Design
Bruce Hamren's Convergys Experience October 2001 - April 2012
Job Senior Technical Writer
Industry Information Technology and Services
Experience
Fifth Third Bank June 2015 - August 2015
The E.W. Scripps Company November 2014 - March 2015
NEC NetCracker Technology Corp April 2012 - April 2013
Convergys October 2001 - April 2012
Whittman-Hart / marchFIRST February 1999 - October 2001
Capgemini October 1996 - February 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Research, Outlook, HTML, Strategic Planning, XML, XSLT, SGML, FrameMaker, Project Management, Software Documentation, Technical Writing, Project Estimation, RoboHelp, Arbortext Epic Editor, Content Management, Editing, Instructional Design, Customer Service
Education
Cedarville University 1993 — 1995
Bachelors, Technical and Professional Communication, Professional, Technical, Business, and Scientific Writing
Cedarville University
Fifth Third Bank June 2015 - August 2015
The E.W. Scripps Company November 2014 - March 2015
NEC NetCracker Technology Corp April 2012 - April 2013
Convergys October 2001 - April 2012
Whittman-Hart / marchFIRST February 1999 - October 2001
Capgemini October 1996 - February 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Research, Outlook, HTML, Strategic Planning, XML, XSLT, SGML, FrameMaker, Project Management, Software Documentation, Technical Writing, Project Estimation, RoboHelp, Arbortext Epic Editor, Content Management, Editing, Instructional Design, Customer Service
Education
Cedarville University 1993 — 1995
Bachelors, Technical and Professional Communication, Professional, Technical, Business, and Scientific Writing
Cedarville University
Victoria Penndragon's Convergys Experience August 2008 - May 2010
Job Student at Central New Mexico Community College
Industry Computer Software
Experience
Convergys August 2008 - May 2010
Bayer Diagnostics August 2000 - November 2000
Skills
Type: 60wpm, MS Word 2010, Creative Writer
Education
Central New Mexico Community College 2011 — 2013
Associate of Arts & Sciences, English/Computer Software
Convergys August 2008 - May 2010
Bayer Diagnostics August 2000 - November 2000
Skills
Type: 60wpm, MS Word 2010, Creative Writer
Education
Central New Mexico Community College 2011 — 2013
Associate of Arts & Sciences, English/Computer Software
Jackie Early's Convergys Experience September 2008 - Present
Job Recruiting Assistant at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2008 - Present
Thomasville Home Furnishings February 2006 - November 2007
Sherrill Furniture May 2002 - February 2006
Education
Gardner-Webb University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Catawba Valley Community College 2004 — 2006
Associate of Science (AS), Business Administration and Management, General
Convergys September 2008 - Present
Thomasville Home Furnishings February 2006 - November 2007
Sherrill Furniture May 2002 - February 2006
Education
Gardner-Webb University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Catawba Valley Community College 2004 — 2006
Associate of Science (AS), Business Administration and Management, General
Kristopher Brothers's Convergys Experience 2011 - 2011
Job Warehouse Associate at Elite Resources
Industry Outsourcing/Offshoring
Experience
Elite Resources October 2011 - Present
Randstad June 2012 - March 2013
Convergys 2011 - 2011
The Pantry June 2009 - October 2010
Fort Sill National Bank May 2008 - July 2009
Sierra Springs May 2005 - January 2006
Skills
Sales, SAP, Customer Service, Inventory Control, Stock Picking, Data Entry, Call Center, Door to Door, Unloading, Banking, Cycle Counting, 10 Key, Cleaning, Cooking, Food Preparation, Process Scheduler
Education
Central Piedmont Community College 2012 — 2013
Associate's degree, Business Administration
Fayetteville State University 2001 — 2004
Bachelor's degree, Sociology
Elite Resources October 2011 - Present
Randstad June 2012 - March 2013
Convergys 2011 - 2011
The Pantry June 2009 - October 2010
Fort Sill National Bank May 2008 - July 2009
Sierra Springs May 2005 - January 2006
Skills
Sales, SAP, Customer Service, Inventory Control, Stock Picking, Data Entry, Call Center, Door to Door, Unloading, Banking, Cycle Counting, 10 Key, Cleaning, Cooking, Food Preparation, Process Scheduler
Education
Central Piedmont Community College 2012 — 2013
Associate's degree, Business Administration
Fayetteville State University 2001 — 2004
Bachelor's degree, Sociology
Allie Sundstrom's Convergys Experience 2008 - 2010
Job Actor/ Writer/ Student at The University of New Mexico
Industry Entertainment
Experience
T-Mobile 2014 - Present
Mitchell & Presley Talent Group 2011 - Present
Convergys 2008 - 2010
Convergys 2007 - 2008
Skills
Acting, Theatre, Performing Arts, Film
Education
University of New Mexico 2012 — 2014
Secondary Education and Teaching
Central New Mexico Community College
Associate's Degree, General Studies
T-Mobile 2014 - Present
Mitchell & Presley Talent Group 2011 - Present
Convergys 2008 - 2010
Convergys 2007 - 2008
Skills
Acting, Theatre, Performing Arts, Film
Education
University of New Mexico 2012 — 2014
Secondary Education and Teaching
Central New Mexico Community College
Associate's Degree, General Studies
Kenny Boggess's Convergys Experience June 2007 - September 2010
Job Restaurant Supervisor at hi
Industry Food & Beverages
Experience
hi July 2012 - Present
Lucky Lou's Tavern April 2011 - Present
Valhalla Pub & Eatery March 2011 - Present
Convergys June 2007 - September 2010
Carotek, Inc. July 2005 - June 2006
Skills
Team Leadership, Conflict Resolution, Issue Resolution, Recruiting, Training, Time Management, Creative Writer, Creativity, Start-up Environment, Troubleshooting, Team Building, Team Management, Adaptation, Communication, Multi Tasking, Quality Assurance, Track Record Of..., Teaching, High Availability, Resourceful..., Pitching Ideas
Education
Central Piedmont Community College
hi July 2012 - Present
Lucky Lou's Tavern April 2011 - Present
Valhalla Pub & Eatery March 2011 - Present
Convergys June 2007 - September 2010
Carotek, Inc. July 2005 - June 2006
Skills
Team Leadership, Conflict Resolution, Issue Resolution, Recruiting, Training, Time Management, Creative Writer, Creativity, Start-up Environment, Troubleshooting, Team Building, Team Management, Adaptation, Communication, Multi Tasking, Quality Assurance, Track Record Of..., Teaching, High Availability, Resourceful..., Pitching Ideas
Education
Central Piedmont Community College
Nathan Grimes's Convergys Experience 2010 - 2011
Job Computer Technician
Industry Information Technology and Services
Experience
Convergys 2010 - 2011
Walmart November 2006 - June 2009
Skills
Communication, Microsoft Office, SQL, PC building, Computer Hardware, Windows Installation...
Education
Carteret Community College 2005 — 2009
Associate of Arts (AA), General Studies
Convergys 2010 - 2011
Walmart November 2006 - June 2009
Skills
Communication, Microsoft Office, SQL, PC building, Computer Hardware, Windows Installation...
Education
Carteret Community College 2005 — 2009
Associate of Arts (AA), General Studies
Ashley Boutin's Convergys Experience August 2012 - February 2013
Job Ramp Agent/Bagroom Driver at Triangle Services
Industry Airlines/Aviation
Experience
Triangle Services August 2013 - February 2014
Convergys August 2012 - February 2013
Samaritan's Purse November 2011 - August 2012
Connextions September 2009 - June 2010
Skills
Microsoft Office, Windows & Mac operating..., 53 WPM, Customer Service, Multi Tasking, Pay Close Attention to..., Organization, Team-oriented, Empathy, Photoshop, Pro Tools, CDMA, GSM, iDEN, Waves Plug-ins
Education
Central Piedmont Community College 2013 — 2015
Brooklyn Academy High School 2007 — 2008
High School Diploma, Regular/General High School/Secondary Diploma Program
Triangle Services August 2013 - February 2014
Convergys August 2012 - February 2013
Samaritan's Purse November 2011 - August 2012
Connextions September 2009 - June 2010
Skills
Microsoft Office, Windows & Mac operating..., 53 WPM, Customer Service, Multi Tasking, Pay Close Attention to..., Organization, Team-oriented, Empathy, Photoshop, Pro Tools, CDMA, GSM, iDEN, Waves Plug-ins
Education
Central Piedmont Community College 2013 — 2015
Brooklyn Academy High School 2007 — 2008
High School Diploma, Regular/General High School/Secondary Diploma Program
Dtvpatricia McDowell's Convergys Experience October 2010 - Present
Job Customer Service Rep at Convergys
Industry Retail
Experience
Convergys October 2010 - Present
Education
Penn Foster College 2009 — 2010
Central Carolina Technical College 1984 — 1985
Business Office Skills Certificate
Convergys October 2010 - Present
Education
Penn Foster College 2009 — 2010
Central Carolina Technical College 1984 — 1985
Business Office Skills Certificate
Dayne Smith's Convergys Experience April 2008 - Present
Job Inbound phone sales at Convergys
Industry Telecommunications
Experience
Convergys April 2008 - Present
Skills
Customer Service, sales
Education
Central Piedmont Community College 1994 — 2002
Associate of Arts (AA), English Language and Literature/Letters
Convergys April 2008 - Present
Skills
Customer Service, sales
Education
Central Piedmont Community College 1994 — 2002
Associate of Arts (AA), English Language and Literature/Letters
Arneisha Gore's Convergys Experience January 2011 - September 2011
Job
Industry
Experience
Aon March 2014 - January 2015
GE Capital November 2013 - January 2014
Self -Employed January 2012 - November 2013
Convergys January 2011 - September 2011
Freedom Mobility February 2008 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Sales, Training, Management, Photoshop, English, Process Improvement, Outlook, HTML, Java, Windows
Education
Central Piedmont Community College 2014 — 2016
Associate of Arts (A.A.), Criminology
Mitchell Community College 2007 — 2007
Intro to business and Principles of Management
Mooresville Senior High School 2003 — 2007
Diploma
Aon March 2014 - January 2015
GE Capital November 2013 - January 2014
Self -Employed January 2012 - November 2013
Convergys January 2011 - September 2011
Freedom Mobility February 2008 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Sales, Training, Management, Photoshop, English, Process Improvement, Outlook, HTML, Java, Windows
Education
Central Piedmont Community College 2014 — 2016
Associate of Arts (A.A.), Criminology
Mitchell Community College 2007 — 2007
Intro to business and Principles of Management
Mooresville Senior High School 2003 — 2007
Diploma
Chase Akins's Convergys Experience November 2000 - March 2003
Job Lab Technician/Consultant at Argonne National Laboratory
Industry Biotechnology
Experience
Kelly Scientific Resources June 2015 - Present
The Agency Staffing July 2014 - Present
Petersen Fuels, Inc. November 2010 - July 2014
Orchid Origins LLC July 2013 - November 2013
AquaBid.com December 2010 - July 2013
University of Hawaii at Manoa April 2007 - September 2010
University of Hawaii at Manoa July 2005 - April 2007
Akins Orchids and Tropicals April 2003 - July 2005
Convergys November 2000 - March 2003
Lab Support, a division of On Assignment July 1996 - November 2000
Skills
Biotechnology, Molecular Biology, Biochemistry, Botany, Biology, Plant Tissue Culture, Cell Culture, COBOL, JCL, Microbiology, Mycology, Orchids, Invertebrates, Aquaculture, Small Business, Virology, PCR, recombinant DNA..., DNA extraction, DNA sequencing, DNA electrophoresis, DNA replication, DNA ligation, DNA quantification, RNA isolation, RNA, RNAseq, RNA biology, Vector Cloning, Molecular Cloning, Cloning, Microscopy, Fluorescence Microscopy, Confocal Microscopy, Optical Microscopy, Bacterial Culture, Mammalian Cell Culture, Sterilization, Sterility, Laboratory Skills, Laboratory, Plant Identification, Virus Culture, Bioinformatics, Primer Design, real-time PCR, RT-PCR, Plasmid Isolation, Bacterial Transformation, Protein Electrophoresis
Education
Computer Career Program, DePaul University 2000 — 2000
Certificate, Systems Analyst, Mainframe COBOL, JCL, DB2
Purdue University 1998 — 2000
Plant Physiology, 3.8 GPA
State University of New York College at Fredonia 1995 — 1998
Bachelor of Science (B.S.), Recombinant Gene Technology, Magna Cum Laude
Case Western Reserve University 1992 — 1994
Biology, 3.2 GPA
Kelly Scientific Resources June 2015 - Present
The Agency Staffing July 2014 - Present
Petersen Fuels, Inc. November 2010 - July 2014
Orchid Origins LLC July 2013 - November 2013
AquaBid.com December 2010 - July 2013
University of Hawaii at Manoa April 2007 - September 2010
University of Hawaii at Manoa July 2005 - April 2007
Akins Orchids and Tropicals April 2003 - July 2005
Convergys November 2000 - March 2003
Lab Support, a division of On Assignment July 1996 - November 2000
Skills
Biotechnology, Molecular Biology, Biochemistry, Botany, Biology, Plant Tissue Culture, Cell Culture, COBOL, JCL, Microbiology, Mycology, Orchids, Invertebrates, Aquaculture, Small Business, Virology, PCR, recombinant DNA..., DNA extraction, DNA sequencing, DNA electrophoresis, DNA replication, DNA ligation, DNA quantification, RNA isolation, RNA, RNAseq, RNA biology, Vector Cloning, Molecular Cloning, Cloning, Microscopy, Fluorescence Microscopy, Confocal Microscopy, Optical Microscopy, Bacterial Culture, Mammalian Cell Culture, Sterilization, Sterility, Laboratory Skills, Laboratory, Plant Identification, Virus Culture, Bioinformatics, Primer Design, real-time PCR, RT-PCR, Plasmid Isolation, Bacterial Transformation, Protein Electrophoresis
Education
Computer Career Program, DePaul University 2000 — 2000
Certificate, Systems Analyst, Mainframe COBOL, JCL, DB2
Purdue University 1998 — 2000
Plant Physiology, 3.8 GPA
State University of New York College at Fredonia 1995 — 1998
Bachelor of Science (B.S.), Recombinant Gene Technology, Magna Cum Laude
Case Western Reserve University 1992 — 1994
Biology, 3.2 GPA
Ciara Hart's Convergys Experience January 2011 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2011 - Present
Panera Bread December 2005 - May 2011
Just Fresh May 2004 - March 2006
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (BASc), Business Administration and Management, General
Central Piedmont Community College
Convergys January 2011 - Present
Panera Bread December 2005 - May 2011
Just Fresh May 2004 - March 2006
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (BASc), Business Administration and Management, General
Central Piedmont Community College
Burgundy Johnson's Convergys Experience February 2013 - July 2013
Job Retail & Customer Service
Industry Retail
Experience
Macy's February 2014 - July 2014
Vans July 2013 - January 2014
Convergys February 2013 - July 2013
Rugged Wearhouse November 2012 - March 2013
Home-Grown Industries of Ga, Inc. dba Mellow Mushroom December 2011 - May 2012
Spirit Halloween August 2011 - November 2011
K Mart September 2010 - December 2010
Cracker Barrel April 2010 - September 2010
Best Buy October 2008 - January 2010
Hollywood Video July 2007 - September 2008
Skills
Merchandising, Retail, Sales, Customer Service, Pricing, Visual Merchandising, Retail Sales, Store Management, Loss Prevention, Cashiering, Inventory Management, Banking, Time Management, Inventory Control, Fashion, Customer Satisfaction, Data Entry, PowerPoint, Microsoft Office
Education
Central Piedmont Community College 2009 — 2010
Non-Major
Mitchell Community College 2007 — 2008
Retail Management
North Carolina Agricultural and Technical State University 2006 — 2007
Biology, General
Independence HS 2002 — 2006
HS Diploma, College/University Preparatory
Macy's February 2014 - July 2014
Vans July 2013 - January 2014
Convergys February 2013 - July 2013
Rugged Wearhouse November 2012 - March 2013
Home-Grown Industries of Ga, Inc. dba Mellow Mushroom December 2011 - May 2012
Spirit Halloween August 2011 - November 2011
K Mart September 2010 - December 2010
Cracker Barrel April 2010 - September 2010
Best Buy October 2008 - January 2010
Hollywood Video July 2007 - September 2008
Skills
Merchandising, Retail, Sales, Customer Service, Pricing, Visual Merchandising, Retail Sales, Store Management, Loss Prevention, Cashiering, Inventory Management, Banking, Time Management, Inventory Control, Fashion, Customer Satisfaction, Data Entry, PowerPoint, Microsoft Office
Education
Central Piedmont Community College 2009 — 2010
Non-Major
Mitchell Community College 2007 — 2008
Retail Management
North Carolina Agricultural and Technical State University 2006 — 2007
Biology, General
Independence HS 2002 — 2006
HS Diploma, College/University Preparatory
Shanna Shelton's Convergys Experience August 2013 - March 2014
Job Accounting Professional
Industry Accounting
Experience
Raceway Gas Station September 2010 - September 2014
Convergys August 2013 - March 2014
Mcdonalds 2014 - 2014
All My Friends Pet Shop January 2008 - July 2013
Education
Catawba Valley Community College 2010 — 2010
GED
Raceway Gas Station September 2010 - September 2014
Convergys August 2013 - March 2014
Mcdonalds 2014 - 2014
All My Friends Pet Shop January 2008 - July 2013
Education
Catawba Valley Community College 2010 — 2010
GED
Jennifer Athey's Convergys Experience 2014 - Present
Job Help Desk Specialist
Industry Outsourcing/Offshoring
Experience
Convergys 2014 - Present
Education
Central Alabama Community College 2012 — 2014
Associate’s Degree, General Science, 3.8
Convergys 2014 - Present
Education
Central Alabama Community College 2012 — 2014
Associate’s Degree, General Science, 3.8
William Vangilder's Convergys Experience April 2010 - June 2010
Job Assistant Manager with Excellent Customer Service Skills
Industry Retail
Experience
Dollar General Assistant ManagerBurger KingApril 2011 - October 2014
Zaxby's Franchising, Inc. June 2010 - March 2011
Convergys April 2010 - June 2010
Arby's Restaurant Group, Inc. April 2007 - June 2010
Skills
Excellent Customer...
Education
East Burke High School 2005 — 2009
High School, Business/Commerce, General, 3.5
Catawba Valley Community College
Associate’s Degree, Business Administration and Management, General, 3.0
Dollar General Assistant ManagerBurger KingApril 2011 - October 2014
Zaxby's Franchising, Inc. June 2010 - March 2011
Convergys April 2010 - June 2010
Arby's Restaurant Group, Inc. April 2007 - June 2010
Skills
Excellent Customer...
Education
East Burke High School 2005 — 2009
High School, Business/Commerce, General, 3.5
Catawba Valley Community College
Associate’s Degree, Business Administration and Management, General, 3.0
Brendan Myers's Convergys Experience May 2012 - Present
Job Team Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2012 - Present
Sitel November 2007 - January 2010
ARCA: Opening Doors October 2004 - May 2009
Sprint April 2005 - May 2006
Skills
Team Building, Team Leadership, Team Management, Management, Customer Service, Customer Relations, Customer Satisfaction, Technical Support, Call Centers, Retail, Retail Sales, Sales Management, Sales, Supervisory Skills
Education
Central New Mexico Community College 2010 — 2012
Associate of Science (A.S.), Applied Sciences, A
Convergys May 2012 - Present
Sitel November 2007 - January 2010
ARCA: Opening Doors October 2004 - May 2009
Sprint April 2005 - May 2006
Skills
Team Building, Team Leadership, Team Management, Management, Customer Service, Customer Relations, Customer Satisfaction, Technical Support, Call Centers, Retail, Retail Sales, Sales Management, Sales, Supervisory Skills
Education
Central New Mexico Community College 2010 — 2012
Associate of Science (A.S.), Applied Sciences, A
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT