Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Convergys November 2013 - Present
Convergys October 2011 - November 2013
Convergys October 2011 - December 2012
Nordstrom Credit May 2011 - July 2011
Nordstrom Credit November 2010 - May 2011
Meadowgold Dairy April 2010 - July 2010
Meadowgold Dairy August 2009 - April 2010
Skills
Business Analysis, Business Process..., Microsoft Excel, Data Analysis, SharePoint, Project Management, Access, Customer Experience..., CRM
Education
Colorado State University 2005 — 2008
Bachelor of Arts (BA), Political Science and Government
Universitat Pompeu Fabra 2007 — 2007
Target Stores September 2014 - Present
Rudy's BBQ and Country Store July 2013 - August 2014
JoAnn's Fabric and Crafts March 2013 - August 2013
Convergys June 2012 - March 2013
Skills
Creative Writing, Text Editing, German, Knitting, Sewing, Cooking, Cashiering, Employee Training
Education
Texas Tech University 2009 — 2014
Bachelor of Arts (BA), English: Creative Writing
Collin County Community College 2010 — 2011
Convergys October 2013 - Present
Convergys September 2012 - October 2013
Convergys 2010 - 2012
Skills
Data Analysis, Critical Thinking, Microsoft Excel, Pivot Tables, Creative Problem Solving, Learning Quickly, Account Management, Goal-oriented..., Multitasking Skills, Program Management, Vendor Management, Customer Satisfaction, Call Centers, Training, Outsourcing, Project Management, Business Process..., Operations Management, Leadership, Performance Management, Team Management
Education
Colorado State University-Pueblo 2002 — 2006
Bachelor's degree, Psychology
Walmart Distribution Center September 2015 - Present
Fresquez February 2015 - July 2015
New Mexico Mutual July 2013 - January 2015
Colorado State University January 2012 - May 2014
Target January 2012 - June 2013
T-Mobile May 2008 - May 2011
Convergys May 2007 - May 2008
Global Choice Health Care May 2006 - April 2007
AOL October 2003 - April 2006
MCI WorldCom May 2001 - September 2003
Education
Colorado State University 2012 — 2014
Master of Business Administration (M.B.A.)
Wayland Baptist University 2009 — 2011
BAS
Metropolitan College for Court Reporting 2003 — 2005
Stenography
Belen High School
High school diploma
Convergys January 2014 - Present
Convergys June 2011 - January 2014
Newmont Mining Corporation May 2009 - December 2010
Amity Technology May 2008 - August 2008
Pearle Vision May 2002 - August 2007
Skills
Certified Associate in..., Solidworks, Engineering, Microsoft Office, AutoCAD, Process Engineering, Analysis, Technical Writing, Matlab, Project Management, Microsoft Excel, Minitab, Data Analysis, Operations Research, Energy, Project Planning, Cross-functional Team..., CAD, MS Project, SolidWorks
Education
Colorado School of Mines 2010 — 2010
Master's of Science, Engineering & Technology Management
Colorado School of Mines 2005 — 2009
Bachelor's of Science, Mechanical Engineering
Stanford University August 2015 - Present
Haverford College July 2013 - July 2015
The Center for the Prevention of Child Abuse February 2013 - May 2013
Vassar College August 2012 - January 2013
Vassar College June 2012 - July 2012
Vassar College August 2009 - January 2012
Convergys August 2008 - April 2009
Colorado State Fairgrounds May 2007 - August 2007
Skills
Editing, Multicultural..., Admissions, Research, Community Outreach, Higher Education, Program Development, Psychology, Event Planning, Social Networking, Copy Editing, Blogging, Administrative Work, Student Affairs
Education
Vassar College 2009 — 2013
Bachelor's degree, Psychology, Creative Writing
University of Sydney 2011 — 2011
Psychology/Masculinity & Violence Studies
Colorado State University-Pueblo 2008 — 2009
Dolores Huerta Preparatory High School 2005 — 2009
Diploma, Valedictorian
Pueblo Community College 2006 — 2008
Associate of Arts (A.A.), Psychology
Pueblo County Sheriff's Office May 2006 - Present
Convergys October 2003 - September 2005
Qualmed May 1999 - September 2000
Education
Colorado State University-Pueblo 2001 — 2006
Bachelor's degree, Sociology/ Criminology
Convergys May 2015 - Present
Convergys May 2013 - May 2015
OtterBox January 2013 - May 2013
The Buckle May 2012 - August 2012
Colorado State University August 2010 - May 2012
Colorado State University May 2011 - April 2012
Fort Wilderness June 2011 - July 2011
Smith Research, Inc. 2010 - 2011
ServiceMaster June 2010 - August 2010
Skills
Residence Life, Problem Solving, Microsoft Excel, PowerPoint, Time Management, Dependable Team Player, Microsoft Word, Leadership, Sales, Management, Market Research, Event Planning, Leadership Development, Competitive Analysis, Budgets, Sales Management, Entrepreneurship, Analysis
Education
Colorado State University 2009 — 2013
Business Administration, Marketing and Management
Barrington
Circus Circus February 2013 - Present
Convergys December 2011 - Present
Jason't Deli December 2010 - December 2011
Dish Network August 2010 - January 2011
The Mirage March 2007 - July 2010
Gurnee Enterprises August 2006 - December 2007
The Mirage 2005 - 2006
Great Expectations January 2005 - August 2005
QVC October 2003 - January 2005
Bellagio January 1998 - July 2003
Education
Kaplan University-Davenport Campus 2013 — 2015
Working toward Bachelor of Science, Psychology - Behavioral Analysis
College of Southern Nevada 2009 — 2010
Psychology
Smart2Plan March 2014 - Present
William Ryan Homes August 2013 - February 2014
TDS Telecommunications Corp. January 2013 - August 2013
American Girl August 2012 - January 2013
Avon Products March 2004 - February 2012
Convergys 1990 - 2001
Skills
Cosmetics, Skin Care, Beauty, Merchandising, Trade Marketing, Direct Sales, Gifts, Consumer Products, Sales Management, AC Nielsen, Product Marketing, Marketing, Leadership, Beauty Industry, Cold Calling, Sales
Education
North Central College 1986 — 1989
Bachelor's, Business
College of DuPage 1984 — 1986
Associate's degree, Business Administration and Management, General
Convergys Inc November 2007 - September 2012
Convergys 2006 - 2012
Ross Inc November 2004 - March 2007
ARCH Wireless January 1999 - November 2004
Sprint PCS December 1998 - July 2000
LAKELAND TEMPORARY SERVICES June 1997 - September 1998
Old Pro Shop Installations July 1988 - February 1998
Education
College of Saint Elizabeth
BA, Business management
Home August 2012 - Present
Target 2012 - 2012
UnitedHealthcare September 2010 - June 2011
Convergys September 2009 - May 2010
Skills
Customer Service, Customer Satisfaction, Data Entry, Answering Telephones, Retail Sales, Product Marketing, Conflict Resolution, Health Insurance, Medicare
Education
College of Charleston 1986 — 1989
Bachelor of Arts (B.A.), English Language and Literature, General
College of Charleston 1976 — 1980
Bachelor of Arts (B.A.), English Language and Literature, General, 3.0
Accretive Solutions March 2014 - July 2014
MoneyGram International November 2011 - June 2013
Western Union January 2007 - November 2011
MBS Dev 2006 - 2006
Vital/Med Systems Corp. 2004 - 2005
Independent Consulting 2003 - 2004
Convergys 2001 - 2002
DMR Consulting 1999 - 2001
Distribution Resources Company (DRC) 1996 - 1999
Advanced Computer Technologies 1991 - 1996
Skills
Sanctions, Policy, Global Due Diligence, Executive Management, Business Continuity, Financial Regulation, Bank Secrecy Act, Regulatory Compliance, USA PATRIOT Act, KYC, FinCEN, Strategy, Risk Assessment, Financial Risk, Business Strategy, Operational Risk..., Business Process, Business Analysis, Payments, Operational Risk, Finance, Risk Analysis, Cross-functional Team..., Enterprise Risk..., Law Enforcement..., Software Project..., Budget and Financial..., Project Management, Conflict Management, Training, Fraud, Risk Management, Due Diligence, OFAC, Financial Services, Process Improvement, Strategic Planning, Anti Money Laundering, Outsourcing, Team Leadership, Corporate Security, Management, Analysis, Leadership, AML, Banking, Program Management, Vendor Management, Internal Audit, Credit Cards
Education
University of Phoenix
Master's of Arts and Organizational Management (MAOM), Organizational Behavior and Human Relations
Colorado State University_Global Campus
Certificate, Project Management
Fort Lewis College
Bachelor of Arts (BA) - Cum Laude, Fine Arts and Education
Convergys March 2008 - December 2008
Buffini & Company- Real Estate Training, Coaching & Events August 2006 - December 2007
Skills
Customer Service, Research, Time Management, Social Networking, Training
Education
Coastal Carolina University 2001 — 2006
BS, Health Promotions
Whitehall-Yearling High School 1997 — 2001
Comcast June 2014 - Present
Wiston-Salem Wizards - Height International Basketball Association November 2013 - February 2014
Convergys June 2013 - November 2013
Honda of America Mfg., Inc. December 2011 - February 2012
ADT July 2011 - October 2011
The Home Depot March 2011 - July 2011
Farmingdale State College August 2010 - December 2010
Pathmark Stores, Inc. July 2008 - March 2009
Skills
Program Development, Community Outreach, Public Speaking, Volunteer Management, Event Planning, Fitness, Fitness Training, Personal Training, Cpr Certified, Health Education, Social Media, Event Management, Research, Strength Training, Sports, Wellness Coaching, Leadership, Customer Service, Sports Marketing, Athletics, Customer Satisfaction, Management, Sales
Education
Farmingdale State University of New York 2009 — 2010
Bachelor's degree, Business Management
College of Central Florida 2006 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Convergys September 2014 - January 2015
Convergys March 2013 - January 2015
Me-ality March 2013 - July 2013
Ross Stores July 2012 - December 2012
CORESTAFF Services June 2012 - August 2012
Honeywell Security Group July 2010 - September 2010
Pacific Park March 2009 - October 2009
Skills
Organization, Goal Oriented, Positive Team Player, Communication, Customer Service, Perfect Attendance, Pay Close Attention to..., Multi Tasking, Learning Quickly, Self-starter, Self-confidence, Highly committed, Reading Comprehension, Microsoft Office, Microsoft Word, Microsoft Excel, Time Management, Customer Experience, Problem Solving, Customer Satisfaction, Team Leadership
Education
Collins College 2010 — 2014
Fashion Merchandising
Convergys September 2007 - November 2009
Leprino Foods April 2001 - September 2007
netLibrary June 1999 - September 2001
Skills
Manufacturing, Employee Relations, Aerospace
Education
Colorado State University
Southwest Applied Technology College February 2012 - Present
Convergys September 2011 - December 2011
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Leadership, Public Speaking, Research, Event Planning, Team Leadership, Windows, Administration, Training
Education
Southwest Applied Technology College 2012 — 2013
Business Administration, Management and Operations
College of Southern Nevada 2005 — 2005
Bookkeeping, Spanish
Antelope Valley College 1990 — 1992
TLM Associates, Inc. June 2014 - Present
TLM Associates February 2014 - Present
Apria Healthcare July 2013 - February 2014
Alorica June 2012 - March 2013
Convergys August 2010 - February 2011
Hwy 55 Burgers, Shakes & Fries March 2010 - August 2010
Marriott International October 2009 - January 2010
Kmart Corporation February 2009 - September 2009
Hwy 55 Burgers, Shakes & Fries May 2005 - February 2009
Skills
Call Center, Customer Satisfaction, Customer Experience, Telephone Skills, Data Entry, Customer Support, 10 Key, Customer Service, Windows 7, XP, Phone Etiquette, Internet Explorer, Time Management, Outlook, Receptionist Duties, Microsoft Office 2007, Office Equipment, Clerical Skills, Teamwork, Microsoft Word, PowerPoint, Multi-line Phone, Administrative..., Microsoft Excel, Training, Leadership, Event Planning
Education
Coastal Carolina Community College 2011 — 2013
Associate's degree, Office Management and Supervision, 4.0
White Oak High School 2002 — 2005
Diploma, General Studies
Dashe & Thomson September 2014 - May 2015
Convergys March 2003 - 2014
TeleTech July 2001 - March 2003
Nordstrom 1998 - 2001
Skills
Instructional Design, Blended Learning, E-Learning, Training, ADDIE, Adult Learning Theory, Training Management, Training Needs Analysis, Captivate, ILT, Technical Training, Performance Improvement, Customer Service, Continuing Education, Project Management, Call Centers, User Interface Design, Instructor-led Training, Train the Trainer, Curriculum Design, Business Analysis, Business Process..., Leadership Development, Management, Leadership, Training Delivery
Education
Colorado State University
Bachelor of Science, Merchandising & Marketing
Ranum High School
Convergys August 2009 - Present
NSHMBA 2013 - 2013
Self-employed January 2007 - August 2009
University of Texas at Dallas August 2005 - December 2006
Alcatel April 2005 - December 2006
Intervoice, Inc. August 1989 - March 2002
Skills
Marketing, Product Management, Direct Marketing, Technical Support, Event Planning, International Sales, Account Management, Direct Sales, CRM, Salesforce.com, Enterprise Software, Product Marketing, Start-ups, Go-to-market Strategy, Market Research, Strategic Planning, Competitive Analysis, Contract Negotiation, Product Development, Strategic Partnerships, Lead Generation, Strategy, Sales, Market Analysis, B2B, Management, New Business Development, Solution Selling, SaaS, Marketing Strategy, Sales Management, Telecommunications, Business Development, Mobile Devices, Cloud Computing, Selling, Forecasting, Team Leadership, Sales Process, Sales Operations, Unified Communications, Channel, Business Strategy, Professional Services, Key Account Management, Analytics, Cross-functional Team..., Call Center, Call Centers, Leadership
Education
University of Texas at Dallas - Naveen Jindal School of Management 2007 — 2007
MS, Management Science, Strategy & Organization
University of Texas at Dallas - Naveen Jindal School of Management 2007 — 2007
MS, Strategy
The University of Texas at Dallas 2005 — 2006
MBA, Business
The University of Texas at Dallas - School of Management 2005 — 2006
MBA, International Business
Collin County Community College
Business Enterprise Institute, Exit Planning for Advisors October 2013 - Present
Convergys September 2012 - September 2013
Convergys March 2011 - September 2012
Citigroup May 2006 - May 2011
AOL 2004 - 2006
Skills
Business Development, Sales, Call Center, Performance Management, Sales Management, New Business Development, Coaching, Team Building, Change Management, Project Management, Banking, Customer Service, Business Process..., Negotiation, Business Analysis, Leadership Development, Training, Customer Satisfaction, Strategy, Management, Vendor Management, Customer Experience, Forecasting, Process Improvement, CRM, Sales Process, Call Centers, Account Management, Risk Management, BPO, Leadership, Relationship Management, Sales Operations, Team Management, Salesforce.com, Recruiting, Cross-functional Team..., Product Management, Outsourcing, Human Resources, Strategic Planning, Team Leadership, Program Management, Customer Retention, Operations Management, Workforce Management, Selling, Analysis, Business Planning, Marketing Strategy
Education
University of Phoenix
BS, Management
Colorado State University 2000 — 2004
Attended, Political Science and Government
Evergreen High School
Convergys November 2007 - March 2011
Days Inn April 2006 - May 2006
McDonald's December 2004 - April 2005
Telemarketing Concepts March 2004 - May 2004
Wendy's September 2003 - February 2004
E-Commerce Telecommunication Service August 2002 - July 2003
Skills
Time management, Demonstrate empathy,..., Maintain personal budget, Participate in group..., Listen carefully and..., Gather information from..., Utilize computer..., Proficient in internet..., Handle complaints over..., Detail oriented, Writing skills, Sales, Budgets, Time Management
Education
Coastal Carolina Community College 2009 — 2014
Associate's in Applied Science, Medical Office Management/Administration
Coastal Carolina Community College 2008 — 2008
Continuing Education, Medical Insurance
Coastal Carolina Community College 2007 — 2007
Continuing Education, Medical Terminology
Coastal Carolina Community College 2007 — 2007
Continuing Education, Workforce Computer Skills
Coastal Carolina Community College 2007 — 2007
Continuing Education, Money Smart
Coastal Carolina Community College 2007 — 2007
Continuing Education, Medical Coding
Coastal Carolina Community College 2006 — 2006
Continuing Education, Computer Keyboarding
Coastal Carolina Community College 2006 — 2006
Continuing Education, Key Skills to Hunting and Landing a Job
Coastal Carolina Community College 2004 — 2006
Adult High School Diploma
Southwest High 2001 — 2003
General studies, 11th and 12th
Sweetwine Entertainment Group December 2014 - Present
Black Diamond Outreach August 2014 - November 2014
Cervantes' Masterpiece Ballroom May 2014 - November 2014
Convergys January 2014 - August 2014
Budweiser Events Center October 2013 - January 2014
The Mishawaka Amphitheater April 2013 - October 2013
Madison House May 2013 - August 2013
OtterBox January 2013 - May 2013
OtterBox June 2012 - January 2013
Colorado Eagles Professional Hockey, LLC September 2010 - February 2012
Skills
Event Planning, Marketing, Event Management, Social Networking, Social Media Marketing, Social Media, Sales, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Public Speaking
Education
Colorado State University 2009 — 2013
Bachelor of Science, Business Administration (B.S.), Business, Management, Marketing, and Related Support Services
University of Economics in Prague 2012 — 2012
International Business, Marketing
Fort Collins High School 2006 — 2009
Dealertrack Technologies June 2014 - Present
Convergys March 2014 - June 2014
Stream Global Services July 2001 - June 2014
Software Spectrum July 2001 - July 2003
Computer Care Centers January 2000 - May 2001
Skills
Administration, Lotus Notes, Customer Service, Call Center, Contract Management, Excel, Outlook, Word, Budgeting, Microsoft Office, Vendor Management, Team Building, Supervisory Skills, Contract Negotiation, Process Improvement, Planning, PowerPoint, Customer Satisfaction, Budgets, Microsoft Excel, Microsoft Word, Office Administration, System Administration, Project Planning, Troubleshooting, Call Centers, Operations Management, Recruiting, Sales, Sla, Software Documentation, Strategic Planning, CRM, Management, Facilities Management, BPO, Performance Management, Outsourcing, Customer Experience, Employee Relations, Team Management, Team Leadership, Program Management, Training, Human Resources, Windows, Teamwork, Accounting, Contact Centers, Call Center Development
Education
Collin County Community College 2010 — 2010
AA, RDA
Dallas County Community College 2004 — 2007
AA, Arts
Lamar University 1999 — 2000
Arts, Art/Art Studies, General
Google March 2015 - Present
Flare Design July 2007 - Present
CommSavvy Services May 2007 - Present
Adecco at Google April 2014 - March 2015
Convergys May 2009 - April 2014
Spanlink Communications December 2010 - June 2011
Intervoice December 2008 - May 2009
Gravelroad 2007 - April 2009
TuVox 2006 - 2007
TuVox 2005 - 2006
Skills
IVR, Speech Recognition, Contact Centers, CTI, Telecommunications, Voice User Interface..., Voice Talent Coaching, Usability, Technical Documentation, Grammar Development, Process Improvement, Business Requirements, Requirements Analysis, Enterprise Software, CRM, Call Centers, SDLC, Visio, User Experience, Requirements Gathering, Testing, Software Development, Software Documentation, Professional Services, Cross-functional Team...
Education
Colorado Technical University 2001 — 2002
MS, Information Technology Management
Regis University 1994 — 1997
BA, Communication Arts, Political Science
Express Employment Professionals 2015 - 2015
Express Employment Professionals 2015 - 2015
Express Employment Professionals 2014 - 2015
Convergys 2012 - 2014
Convergys 2010 - 2012
The Picture People 2008 - 2010
Skills
Talent Acquisition, Performance Management, Employee Engagement, Onboarding, Employee Relations, Human Resources, Recruiting, PeopleSoft, Soft Skills, Training, Screening, Applicant Tracking..., Customer Service, Taleo, 10 Key, Digital Photography, Long-term Customer..., Management, Vendor Management, Call Centers, Interviews
Education
Coastal Carolina Community College 2006 — 2008
Metropolitan State University of Denver 2003 — 2004
AT&T January 2015 - March 2015
Pizza Hut May 2014 - January 2015
Convergys November 2013 - April 2014
McAlister's Deli (Corporation) September 2012 - November 2013
Sarah Shaw Dance Studio December 2012 - June 2013
Skills
Positivity, Leadership, Customer Service, Sales, Love to Learn, Smiling, Cashiers, Teaching, Cleaning, Childcare, Restaurants, Contemporary Dance, Dance Education, Food & Beverage, Food Service, Food Industry, Food Preparation, Phone Etiquette, Up-selling, Product Offerings, Typing, Computer Proficiency, Follow Directions, Team Leadership, Call Centers, Cash Handling, Microsoft Word, Microsoft Office, Microsoft Excel, Teamwork, Telephone Skills, Customer Satisfaction
Education
Colorado State University-Pueblo 2013 — 2017
Centennial High School 2009 — 2013
US Department of Homeland Security July 2012 - Present
Digital Artist Freelancer February 2011 - Present
Einatos Games September 2010 - February 2011
Wells Fargo January 2008 - November 2010
Convergys March 2006 - September 2007
Skills
Game Design, 3D Studio Max, Photoshop, Audio Editing, JavaScript, Texture Creation, Video Editing, Computer Repair, Texturing, Adobe Creative Suite
Education
Collins College 2007 — 2010
Bachelor of Arts Degree, Game Design
UPS May 2013 - Present
Sal Pace for Congress August 2012 - November 2012
Convergys 2011 - 2011
Colorado State University-Pueblo 2010 - 2010
DeLory & Associates May 2008 - December 2008
Skills
QuickBooks, Microsoft Word, Microsoft Excel, PowerPoint, Political Science, Speech Coaching, Writing
Education
Colorado State University-Pueblo 2009 — 2012
Bachelor of Arts (BA), Political Science and Government
St. Mary's High School 2004 — 2008
Streams Ministries International October 2011 - Present
Transamerica August 2006 - October 2011
Convergys January 2004 - July 2006
West Teleservices 2000 - 2002
Skills
Writing, Editing, Proofreading, Nonprofits, Community Outreach, Public Speaking, Event Planning, System Administration, Outlook, Social Networking, Blogging, Social Media, Microsoft Word, Microsoft Excel, PowerPoint, Teaching, Microsoft Office, Research, Volunteer Management, Social Media Marketing, Coaching, Marketing Communications, Interviews, Workforce Management, Idea Generation
Education
Collin County Community College 2010 — 2014
AAS, Business Management
Rhema Bible Training Center 2000 — 2002
Diploma, Youth Ministry
Keller Williams April 2012 - Present
Advantage Sales & Marketing April 2010 - July 2012
AmeriCash Loans, LLC. September 2009 - June 2010
Convergys 2005 - 2006
Skills
Consulting, Market Research, Contract Negotiation, Customer Service, Microsoft Office, Social Networking, Real Estate, Selling, Sales, Marketing, Account Management, Social Media Marketing, PowerPoint
Education
University of Central Oklahoma - College of Business Administration 2009 — 2012
Bachelor of Business Administration (B.B.A.), Finance, Real Estate, 3.0
Franklin Soil and Water Conservation District April 2015 - Present
Utah State University August 2014 - Present
US Forest Service May 2014 - August 2014
Utah State University August 2013 - May 2014
Lowe's Companies, Inc. May 2011 - May 2014
State of Utah May 2013 - August 2013
Convergys January 2011 - May 2011
High Desert Milk November 2010 - January 2011
Greenlon Inc May 2009 - November 2010
The Church of Jesus Christ of Latter-day Saints October 2005 - October 2007
Skills
Soil Science, Farms, Heavy Equipment, Customer Service, GIS, Microsoft Office, Microsoft Word, Research, Teamwork, Environmental Science, Environmental Awareness, Public Speaking, Microsoft Excel, PowerPoint, Data Analysis, Agriculture, Laboratory, Event Planning, ArcGIS, Science, Statistics, Analysis
Education
Utah State University 2011 — 2015
General Studies in Natural Resources, Soil Sciences
College of Southern Idaho 2009 — 2011
Natural Sciences
TripleScoop Premium Market Research August 2015 - Present
Wands & Wishes Occasions LLC. June 2014 - Present
Convergys January 2015 - May 2015
The Walt Disney Company August 2013 - May 2014
Fort Collins Country Club February 2013 - August 2013
Mimis Cafe June 2012 - August 2012
Education
Colorado State University 2011 — 2015
Business Administration, Marketing & Media Studies
Pinnacle Technical Resources December 2013 - Present
Alumni Consulting Group February 2011 - December 2013
Convergys August 2009 - February 2011
Convergys August 2009 - August 2010
n/a February 2009 - July 2009
TeleTech September 2007 - January 2009
Target October 2005 - September 2007
Colorado Christian Home October 2005 - September 2007
Beacon Center August 2004 - October 2005
Crossroads Safe House August 2003 - May 2004
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Contract Recruitment, College Recruiting, Screening, Technical Recruiting, Internet Recruiting, Performance Management, Sourcing
Education
Colorado State University 2001 — 2004
BSW, Social Work
Wheeler & Associates April 2013 - Present
Wheeler & Associates February 2012 - October 2012
Brown Mackie College November 2009 - February 2011
Convergys 2007 - 2009
Self-employed November 2004 - November 2008
Broker Agent Magazine 2004 - 2006
Self-Employed September 2002 - November 2004
Self-Employed May 2001 - September 2002
Self-Employed November 1998 - May 2001
Danka Business Systems 1993 - 1998
Skills
Lifestyle Protection, Safe Money Protection, Social Media Marketing, Trusted Advisor, Marketing
Education
Colorado State University 2011 — 2014
Master of Science (MS), Business, Management, Marketing, and Related Support Services
Colorado State University 2009 — 2011
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
St Bernard's CCHS - Fitchburg, MA 1977 — 1981
High School Diploma
Denver Parks and Recreation August 2014 - Present
Excelsior Youth Center October 2014 - May 2015
Convergys January 2010 - July 2011
Colorado State University 2008 - 2009
Breakthrough at Kent Denver 2006 - 2009
Skills
Customer Service, Administrative..., Teaching, Microsoft Office, Type 45 WPM, SharePoint, Testing, Scrum, Public Speaking, Creative Writing, Community Outreach, Leadership Development, Access, Databases, Software Documentation, Leadership, Microsoft Word
Education
University of Phoenix 2013 — 2015
Associate of Arts (AA), Human Services, General
Colorado State University
Social Work
Intervoice, Inc. January 1997 - Present
Convergys December 1989 - Present
Skills
IVR, Call Center, VoIP, Computer Hardware, VPN, System Administration
Education
College of Alameda 2003 — 2007
Bachelor's Degree, Computer/Information Technology Administration and Management
SXR Medical, LLC March 2014 - Present
CCCC Student Government Association August 2012 - January 2013
Convergys 2010 - 2011
Homemaker 1994 - 2010
Autry's Office Supply 1991 - 1993
Skills
Medical Transcription, Telephone Skills, Microsoft Word, Receptionist Duties, Microsoft Excel, PowerPoint, Phone Etiquette, Goal Oriented, Appointment Scheduling, Fax, Filing, Medisoft, Microsoft Office, Secretarial Skills, Customer Service, Accurate Data Entry, Windows, Volunteering, Newsletter Production, Design Team Coordination, Minutes, Web Conferences, Multi Tasking, Proofreading, Quality Assurance
Education
Coastal Carolina Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Medical Office Management/Administration
7Summits June 2015 - Present
SolomonEdwards / M Squared July 2014 - June 2015
Visa September 2008 - March 2014
ConnectAndSell December 2007 - September 2008
Convergys April 2004 - July 2007
DigitalThink 1999 - 2004
Plumtree Software 2002 - 2002
Whittman-Hart / marchFIRST 1996 - 1999
Chase (Acquired First National Bank of Chicago) 1991 - 1996
DeWalt and Associates September 1985 - September 1987
Skills
Account Management, Project Management, Contract Negotiation, Selling, Business Development, Forecasting, Professional Services, SaaS, New Business Development, Strategic Planning, Product Management, Salesforce.com
Education
DePaul University 1991 — 1995
BA, Philosophy
College of Marin 2012 — 2012
Certificate: EMT, Emergency Medical Technology/Technician (EMT Paramedic), Passed NREMT
Muskego 1980 — 1984
Real Estate Rejuvenation August 2010 - Present
End-2-End Communications LLC September 2012 - April 2013
Winder Farms March 2006 - August 2010
Convergys February 2001 - January 2006
Skills
Customer Service, Hiring, Word, Excel, PowerPoint, Microsoft Office, Adobe Acrobat, Lotus Notes, Outlook, Windows 7, Windows Server 2008, Windows XP Professional, A+ Certified, Customer Relations, Program Management, Logistics Management, Web Development, Data Entry, Employee Management, Employee Relations, Accessibility, Internet, Email Management, Technical Services, Computer Maintenance, Facilities Management, Computer Repair, Automotive Repair, Electronics Repair, Hardware, Home Repairs, Appliance Repair, Low Voltage, Consumer Electronics, Maintenance & Repair
Education
College of Southern Nevada 2013 — 2014
Associate of Applied Science, Engineering Technology - Slot and Self Service Device Technology
The Art Institute of Las Vegas 2011 — 2012
Associate of Arts (AA), CAD/CADD Drafting and/or Design Technology/Technician
College of Southern Nevada 2008 — 2010
Associate's degree w/ Honors, Information Technology
Convergys September 2013 - Present
Colorado State University August 2012 - May 2013
TIAA-CREF June 2012 - May 2013
Skills
Business Analysis, Microsoft Excel, Databases, Project Management, Process Improvement
Education
Colorado State University 2008 — 2013
Bachelor of Business Administration (BBA) and Fine Arts (BFA), Finance and Economics
Convergys November 2014 - Present
Identity Development Partners August 2010 - January 2015
Colorado Mesa University August 2012 - January 2013
A.B. Crowe Design August 2009 - December 2012
Action Publishing, Inc May 2012 - August 2012
Rocky Mountain Student Media Corp June 2008 - December 2009
Skills
Project Management, Business Analytics, Microsoft Excel, Microsoft Office, SharePoint, Graphic Design, Web Design, Adobe Creative Suite, Illustrator, InDesign, Adobe Acrobat, Photoshop, Dreamweaver, Layout, Social Media, HTML/XML, Javascript, Business Intelligence, SAS, SAP, Databases, Linux
Education
Colorado State University 2013 — 2014
Masters in Computer Information Systems, Computer and Information Sciences and Support Services, 3.7
Colorado State University 2006 — 2009
Bachelor of Fine Arts, Graphic Design, Art History, 3.7
Pearson North America January 2013 - Present
virtualwirks 2009 - 2013
Convergys 2008 - 2011
Alpine Access 2005 - 2007
eBay 2002 - 2005
AT&T 2000 - 2002
DIRECTV 1996 - 2000
Netlink/TCI Satellite Inc, MCI Telecommunications, May D&F/May Department Stores, Sears 1984 - 1996
Education
Colorado State University 1984 — 1989
Bachelor of Arts, Business Education
Target May 2012 - Present
United Healthcare September 2010 - June 2011
Convergys September 2009 - May 2010
CROSSMARK September 2007 - November 2009
Thill Logistics July 2008 - June 2009
Skills
Customer Service, Customer Satisfaction, Call Center, Data Entry, Outlook, Sales, Customer Retention, Time Management, Account Management, Retail, Microsoft Office, Customer Experience
Education
College of Charleston 1985 — 1989
Bachelor of Arts, English
Trident Technical College 1980 — 1982
Associates, Business, Marketing
McKesson January 2014 - Present
Resources Global Professionals October 2012 - January 2014
Waldron February 2012 - October 2012
Planar Systems December 2010 - February 2012
Sanddollar Path, LLC January 2010 - June 2011
Convergys Corporation January 2008 - September 2009
Convergys October 2006 - January 2008
Convergys January 2006 - July 2007
Sitel June 2000 - December 2005
Ball Janik LLP June 1998 - June 2000
Skills
HR Transformation, Organizational..., Project Implementation, Talent Acquisition, Talent Management, Business Process Design, Employee Relations, Performance Management, Leadership Development, HR Consulting, HR Strategy, Organizational..., Vendor Management, Executive Search, SAP HR, MS Project, SharePoint, Visio, Team Leadership, Virtual Teams, Global HR, Project Team Management, Operations Management, Human Resources, Personnel Management, Employee Engagement, Recruiting, Management, Interviews, Sourcing, Leadership, CRM, Process Improvement, Screening, Executive Coaching, Employer Branding, Strategy, Employee Benefits, Hiring, Change Management, Onboarding, Workforce Planning, Succession Planning, Temporary Placement, Business Development, Start-ups, Consulting, Project Management
Education
RGP Professional Development Center 2012 — 2013
Business Administration and Management, General
The George Washington University - School of Business 2010 — 2011
Project Management
Portland State University 1984 — 1986
Certificate in Human Resources Management, Business Administration/Finance Law
Colorado State University
Anthropology
Convergys Professional Development Center
Six Sigma, Global Standards, Ethics & Compliance, Managing cross-cultural and virtual teams
Citi August 2012 - Present
Demar Direct February 2011 - August 2012
Superior Mailing Services July 2009 - February 2011
RiverPoint July 2009 - September 2009
Daystar Data Group November 2004 - January 2009
DataMart Direct, Inc. August 2003 - November 2004
World Marketing April 2003 - June 2003
Convergys August 2000 - December 2002
Experian February 1999 - August 2000
Chicago Tribune April 1993 - February 1999
Skills
Digital Marketing, Databases, Data Warehousing, Database Administration, Data Modeling, Data Analysis, Data Mining, SharePoint, SQL, Microsoft SQL Server, SQL Server Management..., SAS, SAS programming, InDesign, Photoshop, Illustrator, Direct Marketing, Business Intelligence, Direct Mail, Database Marketing, Email Marketing, Analytics, Business Analysis, Project Management, Database Admin, Requirements Gathering, Visio, SDLC, SEO, Web Analytics, E-commerce, Database Design, Team Leadership, Access, Microsoft Office, Lead Generation, Segmentation, Software Project..., Strategic Planning, Account Management, Vendor Management, Oracle, Microsoft Excel, Requirements Analysis, HTML, Online Advertising, Systems Analysis, Unix, Multi-channel Marketing, Analysis
Education
Roosevelt University 1987 — 2011
College of DuPage 1985 — 1987
Associate of Arts and Sciences (A.A.S.), A.A.S. Mainframes & A.S. Data Processing
Lake Park High School 1981 — 1985
CBC December 2005 - Present
Personal 1996 - Present
La Cité collégiale August 2008 - December 2008
Elections Canada April 2005 - December 2005
TELUS October 2003 - April 2005
Ville de Gatineau April 2003 - March 2005
PWGSC 2001 - 2003
Camp Fortune Ski Club 2000 - 2003
Convergys February 2000 - November 2000
Municipalité de Chelsea March 1999 - October 1999
Skills
Logical Thinker, People Skills, Participatory Approaches, Social Influence, Solution-driven, Pro-active Leader, Proactive self-starter, Self-driven, Hands-on leader, Communicative Skills, Broadcast Television, Multimedia, Media Production, Social Networking, Computer Repair, IT Solutions, Technology Solutions, Gadgets, Cellular Communications, Android, Blackberry, iOS, Mobile Device Management, Geek Culture, Complex Systems, Sales, Storytelling, Efficiency, Management, Analytical Solutions, Apple Certified, ITIL Certified, Windows Server, Avid, Adobe Creative Suite, Dalet, BMC Remedy, Microsoft Technologies, Novell, Google Apps, Social Media, Leadership, Communication, Broadcast
Education
Collège La Cité 2015 — 2015
Project Management
Heritage College 2001 — 2004
New Media and Publications Design
La Cité Collégiale 1998 — 2000
Conception Graphique
CEGEP de l'Outaouais 1996 — 1998
Information Technology
Rose International June 2015 - July 2015
Convergys July 2013 - June 2015
Hazelwood School District August 2007 - May 2012
The Men's Wearhouse, Inc July 2003 - October 2005
Weekends Only Inc. June 2002 - October 2003
AG Edwards August 1999 - April 2002
J. Riggings April 1996 - November 1997
Skills
Teaching Adult Learners, Learning Strategies, Creative Concept..., strong work ethic, Teaching Experience, Communication Strategies, Development of student..., Lesson Planning, Lesson Modifications, Highly motivated..., Adult Education, Teacher Training, Strategic Communications, Learning Styles, Curriculum Design, Product Development, Teaching, Management, Educational Technology, Microsoft Office, Staff Development, Classroom, Classroom Management, Curriculum Development, Educational Leadership, K-12, Differentiated..., Literacy, Instructional Technology, Tutoring, Curriculum Mapping
Education
Kaplan University 2010 — 2012
Master's degree, Higher Education/ Higher Education Teaching and Learning, 3.7
University of Missouri-Saint Louis 2005 — 2007
Bachelor's degree, Secondary Education and Teaching, 3.83
Colorado State University 1993 — 1995
Bachelor's degree, History, 2.72
Louisiana Division of Administration September 2012 - Present
LA DOTD March 2009 - September 2012
Convergys April 2008 - December 2008
Motiva Enterprises LLC January 2007 - April 2008
Shell Trading May 2006 - August 2006
Countrywide Home Loans 2002 - 2004
Skills
Employee Relations, Leadership Development, Process Improvement, Dispute Resolution, Employee Benefits, Personnel Management, PeopleSoft, New Hire Orientations, Workforce Planning, Employee Engagement, Deferred Compensation, HRIS, Performance Management, Succession Planning, Talent Management, Recruiting, Talent Acquisition, Labor Relations, Organizational..., FMLA, Human Resources, Training, HR Policies, Employee Training, Training Delivery
Education
Texas A&M University - Mays Business School 2005 — 2006
Masters of Science
Colorado Mesa University 1998 — 2002
BBA
Convergys June 2015 - Present
Convergys June 2015 - Present
Omega World Travel October 2011 - March 2015
Piedmont Airlines 2010 - 2011
United States Marine Corps 2007 - 2010
Skills
Leisure Travel, Business Travel, Microsoft Excel, Microsoft Office, Travel Planning, Airlines, Sabre, Firefighting, Rescue, Hazardous Materials, Travel Management, Hotels, Aircraft, Ticketing, Customer Service, Training, Airline Ticketing, Data Entry, Hospitality, Car Rental, Flights, Leadership, Teamwork, Outlook, Time Management, Apollo, Flight Planning, Microsoft Word, PowerPoint, Call Centers, Government, Tourism
Education
Southwest High School 2003 — 2007
Coastal Carolina Community College
Phone Doctor
Craven Community College
Emergency Care Attendant (EMT Ambulance)
Charles Schwab July 2015 - Present
Convergys January 2014 - July 2015
Stream Global Services/ Convergys October 2013 - January 2014
StarTek May 2009 - October 2013
Dish Network 2004 - 2009
Swingle Tree & Landscape May 1997 - January 2004
Skills
Training Skills, Public Speaking, Partnership Development, Staff Development, Call Center, Performance Management, Leadership Development, Employee Relations, Vendor Management, Coaching, Instructional Design, Workshop Facilitation, Employee Engagement, Team Building, Process Improvement, Leadership, E-Learning, Team Leadership, Change Management, Training, Training Delivery, Talent Management, HRIS, Call Centers, Instructor-led Training, Management, Employee Training, Customer Satisfaction, Team Management, Organizational..., Onboarding, Workforce Planning, Customer Experience, Outsourcing, Performance Improvement, Strategy, Cross-functional Team..., Operations Management, Customer Retention, Employee Benefits, Strategic Planning, Succession Planning, Interviews
Education
Colorado State University 1998 — 2001
Bachelor's Degree, Speech Communications
Carmel High School 1993 — 1996
Bibb Engineers, Architects & Constructors November 2012 - May 2013
Kiewit February 2012 - August 2012
Convergys October 2010 - August 2011
Athenian Homes February 2008 - June 2011
Global Ground Support April 2010 - May 2010
Enertech Wind September 2009 - February 2010
Young Electric August 2006 - March 2007
Greenway Electric June 2005 - July 2006
LSI Logic 1998 - 2000
Skills
Power Generation, Automation, Power Plants, Microsoft Office, Report Writing, Proposal Writing, PLC, Electrical Engineering, Renewable Energy, Engineering, Energy, Matlab, Generators, Engineering Management, MS Project, C, Project Planning, Troubleshooting, Software Documentation, AutoCAD, Electricians, Testing
Education
Wichita State University 1997 — 2001
BS, Electrical Engineer
Colorado College 1990 — 1994
BA, English
Wichita Collegiate 1986 — 1990
Diploma
Wichita Collegiate 1986 — 1990
Diploma
Wells Fargo March 2008 - December 2008
CompUSA August 2007 - March 2008
Olan Mills April 2007 - September 2007
Convergys May 2005 - March 2007
Education
College of the Southwest 2004 — 2005
N/A, Business
USAA October 2013 - Present
USAA April 2011 - September 2013
Convergys January 2010 - March 2011
PRC November 2009 - January 2010
Visa DPS June 2009 - November 2009
Compassion International March 2007 - November 2008
Compassion International March 2005 - March 2007
Bank of America January 2000 - March 2005
Fleet Credit Card Services November 1998 - January 2000
Citibank Commercial Cards October 1997 - November 1998
Skills
Call Center, Customer Service, Coaching, Customer Satisfaction, Sales Management, Administration, Inbound, Process Improvement, Operations Management, Budgeting, Team Building, Customer Relations, Strategic Planning, Budgets, System Administration, Call Centers, Inbound Marketing, Customer Experience, Great Motivator, Management, Sales, Customer Retention, Leadership, Performance Management, Training, Strategy, Program Management, Investments, Needs Analysis, Outsourcing, Sales Operations, Team Leadership
Education
Colorado Technical University 1993 — 1999
B.S., Business Management
Bimbo Bakeries USA January 2014 - Present
Bimbo Bakeries USA November 2011 - December 2013
Sara Lee July 2008 - October 2011
Leggett & Platt October 2006 - July 2008
Serco December 2001 - October 2006
Convergys August 1998 - December 2001
Skills
Succession Planning, Labor Relations, Talent Management, Onboarding, Employee Relations, HRIS, Performance Management, Employee Engagement, HR Policies, Human Resources, Benefits Administration, FMLA, Workforce Planning, Leadership, OSHA 10-Hour Certified, OSHA Record Keeping, Industrial Safety, Training Delivery, College Recruiting, Union Avoidance, New Hire Orientations, Personnel Management, Deferred Compensation, Recruiting, Employee Benefits, Training, Interviews, Industrial Relations, Organizational...
Education
College of Charleston 1991 — 1995
Bachelors of Science, Psychology
Trident Technical College
Certificate in Professional Human Resources Management
Allied Barton December 2013 - May 2014
U.S. Security Associates, Inc. June 2013 - 2013
Convergys 2008 - 2012
Education
College of Central Florida 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections, A
Pueblo County - Department of Social Services May 2014 - Present
KOAA News First 5 March 2014 - May 2014
US Army February 2007 - December 2012
Convergys December 2006 - February 2007
NBC KOAA Channels 5/30 January 2006 - September 2006
CNM Sports September 2005 - December 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Strategic Planning, Negotiation, Editing, Military Operations, Weapons Training, Combat Lifesaver, Asymmetric Warfare, Source Operations, Interrogation Techniques, HUMINT, Security Clearance, DoD, Counterterrorism, Tactics, Force Protection, Weapons, Intelligence Analysis, Leadership, Military, Command, Security, Special Operations, Afghanistan, Intelligence, Counterinsurgency, Intelligence Community, National Security, Top Secret, Military Experience, Army, Briefing, Military Training, Counterintelligence, Surveillance, Operational Planning, Defense, Training, Government Contracting
Education
Colorado State University-Pueblo 2002 — 2006
Bachelor of Science (B.S.), Mass Communication/Media Studies
Cochise College 2007 — 2007
Associate of Science (AS), Military Intelligence, Command Control and Information Operations
Regional Joint Intelligence Training and Education Center
US Central Command CI and HUMNIT Operational Targeting Course
Department of the Army
STG (Signal Intelligence Terminal Guidance) Course
USIFCOM Joint Forces Intelligence School
JTF Collection Management Course
Hunman Intelligence Training Joint Center of Excellence
Department of Defense Joint Source Validation Course
Department of the Army
Combat Lifesaver Course
US Army Intelligence
Intelligence Combating Terrorism Course
Joint Military Intelligence Training Center
Asymmetric Warfare Analysis Course
AIT, US Army Intelligence, Fort Huachuca, AZ
Human Intelligence Collector Certification
Convergys October 2012 - Present
N/A August 1999 - July 2007
Skills
Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Engineering, Military, HTML, Project Management, Social Media, Customer Service
Education
College of Southern Idaho 2009 — 2013
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Innsoft, Inc. September 2015 - Present
Convergys March 2014 - Present
Stream Global Services April 2010 - March 2014
Stream Global Services March 2008 - April 2010
Stream Global Services October 2007 - March 2008
Breckenridge Brewery March 2004 - August 2007
Skills
BPO, Call Centers, Computer Hardware, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Management, Operations Management, Performance Management, Team Leadership, Team Management, Training, Workforce Management, Microsoft Office, Troubleshooting, Technical Support, Process Improvement, Service Delivery, Coaching, CRM, Outsourcing
Education
Mesa State College 2004 — 2007
Political Science and Government
Fruita Monument High School 2000 — 2004
High School Diploma
EY January 2014 - Present
MGM Resorts International April 2013 - November 2013
Williams-Sonoma, Inc. September 2007 - April 2013
Williams-Sonoma, Inc. March 2009 - October 2009
Williams-Sonoma, Inc. September 2007 - 2009
Convergys 2003 - July 2007
Convergys 2006 - 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Process Improvement, Retail, Inventory Management, Microsoft Office, Budgets, Team Leadership, Microsoft Word, Access, Coaching, Administrative..., Time Management, Microsoft Excel, Event Planning, Outlook, Data Entry, Telephone Skills, PowerPoint, Call Centers, Merchandising, Accounting, Financial Analysis, Financial Reporting, General Ledger, Auditing, Process Scheduler, Management, Financial Accounting, Team Building, Internal Controls, Leadership, Internal Audit, Sarbanes-Oxley Act
Education
University of Nevada-Las Vegas - College of Business 2009 — 2013
Bachelor's degree, Business - Accounting, 3.78 GPA
College of Southern Nevada 2007 — 2010
AAS, Business Management, 3.85
Cherry Creek Schools Administrative AssistantSyn Ack Fin Network & Computer Services, LLCJune 2010 - Present
State of Colorado January 2008 - June 2008
Convergys March 2007 - October 2007
Colorado State University May 2004 - January 2006
Education
Colorado State University 2003 — 2006
Liberal Arts, Vocal Music/Music Education
Amarok Productions June 2010 - May 2012
Metropolitan Family Services 2010 - 2010
Total Event Resources July 2006 - January 2009
Convergys April 1999 - July 2006
Skills
Budgets, Vendor Management, Photography, IT Operations, Management, Outlook, Directing, Event Planning, CRM, Broadcast, Strategy, Program Management, Creative Direction, Public Relations, Integrated Marketing, Event Management
Education
College of DuPage 2010 — 2011
Motion Picture/Television Production
Roosevelt University 2006 — 2009
Masters of Science, Integrated Marketing Communications
Roosevelt University 2004 — 2006
Certificate, Meeting, Convention and Exhibition Management
DeVry Institute of Technology 1999 — 2001
Bachelor of Science, Technical Management
DeVry Institue of Technology 1994 — 1996
Associate Degree, Electronic Technician
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
City of Roseville August 2014 - Present
Convergys April 2014 - June 2014
US Army March 2010 - March 2013
Pacific Legacy, Inc. March 2009 - October 2009
Northern Land Use Research, Inc. July 2008 - October 2008
Sacramento County Office of Education May 2005 - July 2008
Skills
Computer Hardware, Computer Maintenance, Network Administration, Geographic Information..., Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Public Speaking, English, Social Media, Java
Education
Colorado State University-Global Campus 2013 — 2014
Bachelor of Science (B.S.), Information Technology
Humboldt State University 2004 — 2009
Bachelor of Arts (B.A.), Anthropology
Center High School 1999 — 2004
KEIS CPA & CO. August 2015 - Present
Energy Trend Solutions, LLC January 2013 - August 2015
H&R Block August 2014 - April 2015
Consulting 2014 - 2015
CFA Staffing September 2012 - December 2012
Convergys January 2008 - July 2009
Skills
Accounts Receivable, Administrative..., Customer Service, Invoicing, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, ACSR, ICOMS, PeopleSoft, File Systems, Bookkeeping, Accounts Payable, Shipping, Recieving, Inventory, HTML, Spanish-speaking, Business English, Analytics, Business, Cost, Entrepreneurship, Economics, Higher Education, Internet, Innovation, Mathematics, PowerPoint, Pricing, Trading, VoIP, Creative Writing, Writing, XHTML, XML, Payroll, QuickBooks, Accounting, Financial Statements, Data Entry, Time Management, Business Mathematics, Cost Accounting, Tax Preparation, Account Reconciliation, General Ledger, Finance, Bank Reconciliation
Education
University of Cincinnati College of Business 2015 — 2018
Bachelor's, Accounting, B
H&R Block 2014 — 2014
Tax Preparers Certificate, Preperation of Tax Forms, A
Golden West College 2011 — 2011
Accounting and Business/Management, Junior
College of Southern Nevada 2010 — 2010
Accounting and Business/Management, sophomore
College of Eastern Utah 2009 — 2009
Business Accounting, Freshman
Daytona Beach Community College 2007 — 2008
Business Accounting, Freeshman
Globe Life And Accident Insurance Company July 1999 - Present
Greater Dallas Postal Customer Council January 2012 - Present
Convergys 1999 - 1999
AOL (America Online) 1998 - 1999
Venture Department Stores 1995 - 1998
Egghead Software December 1996 - May 1997
Skills
Insurance, Marketing, Sales, Life Insurance, Leadership, Direct Marketing, Marketing Strategy, Email Marketing, Program Management, Public Speaking, Strategic Planning, Direct Mail, Strategy, Sports Marketing, Sports Hospitality, Naming Rights, Idea Generation, Management, Team Building, Marketing Analytics, Social Media, Branding, Organizational..., Board Relations, Presentations, Networking, Mail Sorting, Business Relationship..., Mentoring, marketing attribution, Postal Optimization, Business Innovation, Baseball, Digital Marketing, Press Releases, Event Planning, Customer Experience
Education
Southern Nazarene University
Bachelor's Degree, Organizational Leadership, 4.0 GPA
Collin County Community College
4.0 GPA
Rose State College
ADP September 2014 - August 2015
Convergys October 2012 - August 2014
LiveOps July 2007 - October 2012
Staffmark August 2005 - February 2007
American Marketing & Publishing, Llc February 2005 - August 2005
Muscular Dystrophy Association April 2002 - June 2004
Adecco Group August 1999 - March 2002
Skills
Temporary Staffing, Staffing Services, Applicant Tracking..., Temporary Placement, Internet Recruiting, Technical Recruiting, Contract Recruitment, Talent Acquisition, Permanent Placement, College Recruiting, Recruiting, Interviews, Screening Resumes, Executive Search, Resume Writing, Onboarding, Sales, Cold Calling, Customer Service, Human Resources, Management, Employee Benefits, Payroll, Benefits Administration
Education
College of Charleston 1994 — 1997
BA, Communications
St Joseph Catholic 1990 — 1994
Convergys December 2014 - Present
Colorado State University-Pueblo August 2013 - May 2015
Colorado State University-Pueblo June 2012 - February 2015
Starbucks October 2013 - October 2014
Skills
Higher Education, Editing, Research, Copy Editing, Student Affairs, Public Speaking, Technical Writing, Curriculum Development, Curriculum Design, Tutoring, Student Development, Microsoft Office, Proofreading, Leadership Development, ESL, Adult Education, Creative Writing, PowerPoint
Education
Colorado State University-Pueblo 2012 — 2015
Masters of English, Rhetoric with an Emphasis in Teaching English to Speakers of Other Languages
Colorado State University-Pueblo 2004 — 2014
Bachelor of Arts (B.A.), English Language and Literature, General
Elizabeth High School 2000 — 2004
Diploma
BMI Elite April 2015 - Present
ACED Magazine January 2001 - Present
Celsius, Inc. September 2014 - June 2015
Vitacost.com August 2013 - September 2014
ADT March 2013 - August 2013
Team National June 2012 - March 2013
Various January 1997 - June 2012
Destination Rewards June 2009 - March 2012
Health Communications, Inc. January 2007 - June 2009
Convergys January 2001 - December 2003
Skills
Marketing Strategy, Google Analytics, Google Adwords, Copywriting, Editing, Email Marketing, Social Media Marketing, SEO, Graphic Design, SEM, Content Management, Wordpress, Coordinating Events, Marketing Management, Creative Direction, Photoshop, Microsoft Office, Affiliate Marketing, Omniture, Account Management, Gamification, E-commerce, Technical Writing, Business Analysis, HTML, Customer Acquisition, Lead Generation, Loyalty Marketing, Merchandising, Digital Marketing, Marketing Project..., Advertising, Integrated Marketing, Social Media, Press Releases, Marketing, Public Relations, Web Design, User Experience, Online Marketing, Blogging, Facebook, Content Strategy, Corporate Communications, Web Content, WordPress
Education
Florida Atlantic University
Bachelor's, Communication and Public Relations
Coastal Carolina University 1995 — 1996
Bachelor of Applied Science (B.A.Sc.), Pre-Medicine/Pre-Medical Studies
Pueblo Athletic Club June 2015 - Present
College Pro January 2015 - June 2015
Convergys May 2014 - November 2014
Skills
Project Management, Sales Process, Customer Service, Leadership, Customer Relations, Marketing
Education
Colorado State University-Pueblo 2014 — 2017
Bachelor of Science (BS), Business Management, Junior
Central High School 2010 — 2013
Lab Support, a division of On Assignment December 2014 - Present
Colorado State University-Pueblo December 2012 - December 2014
Farmers Insurance September 2012 - December 2012
Colorado State University-Pueblo May 2012 - August 2012
Colorado State University-Pueblo August 2009 - August 2012
Pueblo City-County Health Department September 2011 - May 2012
Colorado State University-Pueblo August 2011 - April 2012
Pueblo School of Arts and Science January 2011 - May 2011
Kaiser Permanente June 2009 - August 2009
Convergys May 2008 - August 2008
Skills
Customer Service, Photoshop, Research, Public Speaking, Teamwork, HTML, Microsoft Office, Advertising, Adobe Creative Suite, Adobe Fireworks, Adobe Audition, Commercials, Marketing Communications, Microsoft Publisher, Java, JavaScript, Team Leadership, Forecasting, Fashion, Quality Assurance, Qualitative Research, Quantitative Research, Broadcast Journalism, Radio Broadcasting, Access, Outlook, Social Media, Public Relations, PowerPoint, Microsoft Excel, Microsoft Word, Blogging, Marketing
Education
Colorado State University-Pueblo 2008 — 2012
Bachelor's degree, Mass Communication/Media Studies
Colorado State University-Pueblo
Bachelor's degree
Convergys August 2014 - Present
Accountable Healthcare Staffing May 2014 - August 2014
ProTalent LLC December 2013 - March 2014
Vohra Health Services July 2012 - December 2013
Kenexa March 2009 - July 2012
Gulf Stream Wireless May 2008 - March 2009
EchoStar Corporation November 2000 - June 2008
Skills
Telemedicine, Recruiting, Operations Management, Healthcare Management, New Business Development, Business Development, Leadership Development, Social Media Marketing, Business Travel, Community Outreach, Strategic Communications, Market Research, Management, Screening, Interviews, Training, Sourcing, Leadership, Customer Satisfaction, Call Centers, Performance Management, Employee Relations, Applicant Tracking..., Hiring, HRIS, Sales, Talent Acquisition, Healthcare, College Recruiting, Time Management, Technical Recruiting, Internet Recruiting, Staffing Services, Human Resources, Employee Benefits, Contract Recruitment, Deferred Compensation, Taleo, New Hire Orientations, Temporary Staffing, Screening Resumes, Permanent Placement, Benefits Negotiation, Social Media, Temporary Placement, Onboarding, Executive Search, Job Fairs, Talent Management
Education
Colorado State University 2010 — 2013
Bachelor of Business Administration (BBA)
University of Phoenix 2008 — 2010
Associate of Business Arts, Human Resources Certification
Farmers Insurance July 2014 - August 2015
Alorica August 2013 - April 2014
Great Western Dental Escape June 2013 - August 2013
Fountain Dental Center May 2013 - July 2013
Convergys November 2011 - July 2012
Skills
Customer Experience, Sales, Customer Service, Advertising, Sales Management, Data Entry, Troubleshooting, Appointment Scheduling, Infection Control, Event Management, Dental Assisting, Marketing Strategy, Call Centers, Time Management, Customer Satisfaction, Training, Technical Support, Coaching
Education
Colorado Technical University 2014 — 2017
Bachelor of Arts (B.A.), Business Administration and Management, General
Intellitec Medical Institute 2012 — 2013
Certificate, Dental Assisting/Assistant
Colorado State University-Pueblo 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Ashworth University May 2014 - Present
Connextions January 2013 - March 2014
Convergys October 2012 - January 2013
Johnson C. Smith University August 2010 - May 2012
Skills
Microsoft Office, People Skills, Public Policy, Management, Windows 7, Android SDK, Call Center, Qualitative Research, Team Leadership, iOS, Customer Service, Flexibility, Call Centers, Sales, Sales Process, E-commerce, Customer Retention, Salesforce.com, Customer Experience, Inventory Management, Cold Calling
Education
Colorado State University 2015 — 2016
Master of Science (M.S.), Information Technology Project Management
Johnson C. Smith University - JCSU 2009 — 2013
Bachelor of Arts (BA), Business Administration and Management, General
King Soopers March 2014 - Present
Albertsons May 2012 - June 2013
Golden Health Pharmacy/Walgreens March 2009 - February 2012
Convergys December 2005 - November 2006
Gentner Communications 2000 - 2002
Skills
Microsoft Word, Microsoft Excel, Adobe Design Programs, 3D Studio Max, Microsoft Office, Adobe Photoshop CS3, Microsoft Powerpoint, Adobe Flash CS3, Adobe Dreamweaver CS3, Acrobat 8 Professional, Adobe Premiere Pro CS4, Computer skills, phone skills, high call volume, 50 WPM, Graphic Design, Telephone Skills, Cashiering, PowerPoint, Photography, Computer Proficiency, Photoshop, Typing
Education
The Art Institute of Pittsburgh-Online Division 2008 — 2013
Graphic Design & 3D Animation, Junior
College of Southern Idaho 2007 — 2008
Adobe Photoshop CS3 & Generals
Salt Lake Community College 2003 — 2004
Drawing and Generals
Fresno City College 1996 — 1997
Drawing and Adobe Photoshop 5
Elite Global Options June 2015 - Present
Wells Fargo Home Mortgage October 2012 - October 2014
Colorado Technical University November 2011 - June 2014
Pizza Hut April 2012 - September 2012
Leapforce November 2011 - April 2012
Convergys June 2011 - November 2011
Pizza Hut September 2006 - April 2010
Skills
Active listening skills, Conflict Resolution, Creative problem solving, Customer Service, Excellent communication..., Adaptive team player, Data Entry, Documentation, MS Word, MS Excel, MS Access, Command line-classroom, Red Hat Linux-classroom, Type 40+ wpm, 10 Key, Sense of humor, Thirst for knowledge, Critical Thinking
Education
Colorado Technical University-Online 2011 — 2014
Still working on a Bachelor's, Software Engineering
DeVry University-Illinois 2010 — 2011
n/a, computer engineering
Convergys May 2005 - Present
eTelecare Global Solutions May 2006 - July 2007
eTelecare Global Solutions May 2005 - May 2006
Puma August 2002 - May 2005
Summerfest in Milwaukee, WI July 2001 - August 2001
Skills
Recruiting, Call Center, Customer Service, Public Speaking, Talent Acquisition, Technical Recruiting, Sourcing, Performance Management, Employee Engagement, Employee Relations, Screening, Customer Satisfaction, Customer Retention, Vendor Management, Training, BPO, Hiring, Human Resources, Management, Call Centers, Leadership, Interviews, Temporary Placement, Applicant Tracking..., Onboarding, Sales
Education
Collins College 2002 — 2005
Bachelor's Degree in Animation, art, video, drawing, animation, special effects, website design/layout
Convergys 2013 - Present
Convergys 2013 - Present
Stream Global Services 2013 - Present
Quantum 2010 - 2012
Trimble Navigation Ltd 2009 - 2010
Trimble Navigation 2007 - 2010
EchoStar Communications 2004 - 2007
EchoStar Satellite 2000 - 2004
EchoStar Satellite 1998 - 2000
EchoStar Satellite 1997 - 1998
Skills
Customer Self Service, Employee Self Service, Knowledge Base, Learning Management..., Development & delivery..., Team Leadership, Cross-functional Team..., Process Efficiency, Leadership, Employee Training, E-Learning, Process Improvement, Change Management, Customer Service, Organizational..., Management, Enterprise Software, Strategic Planning, Integration, Technical Writing, Call Centers, Training, Leadership Development, Troubleshooting, Customer Satisfaction, Instructional Design, Analysis, Networking, Human Resources, Testing
Education
Colorado State University 2010 — 2011
BS
Columbus State Community College 2008 — 2009
Certificate
University of Central Florida 1991 — 1995
Intuit August 2015 - Present
Convergys May 2010 - August 2015
Lane Bryant June 2009 - July 2010
Lane Bryant May 2005 - June 2009
Skills
Bilingual, Spanish, Computer Proficiency, Customer Service, Customer Satisfaction, Team Leadership, Teamwork, Team Management, Leadership, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Time Management, Payroll, Quality Assurance, Self-confidence, Management, Sales, Employee Training, Coaching, Customer Experience, Team Building
Education
Cochise College 2000 — 2004
General Education, Gen Ed
Douglas High School 2000 — 2004
High School Diploma, General Education
University of Arizona
Bachelor of Science (B.S.), Chemistry
C3/CustomerContactChannels, Inc. August 2014 - Present
Apple One January 2012 - July 2014
Convergys May 2003 - June 2011
Occurrence 2003 - 2011
Thomas Insurance Agency September 1998 - May 2001
Auto Club of Utah 1994 - 1998
Wells Fargo Insurance Services 1993 - 1994
Sullivan, Kelly & Associates 1985 - 1993
Skills
Microsoft Word, Customer Service, Insurance, Marketing, Microsoft Excel, New Business Development, Call Centers, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Lotus Notes, Management, Time Management
Education
One Day Class 2013 — 2013
Continuing Education / Specialized Training / Professional Development:
College of Southern Nevada 2002 — 2013
Bachelor's degree (in progress), Communication, General
Sawyer Business School 1974 — 1975
Certificate, Office Management and Supervision
BlueCross BlueShield of Tennessee December 2013 - Present
BlueCross BlueShield of Tennessee February 2013 - December 2013
BlueCross BlueShield of Tennessee June 2011 - February 2013
Dixie Home Crafters April 2008 - November 2008
Convergys October 2001 - July 2004
Skills
Health Insurance, HEDIS, NCQA, Medicare, Insurance, SDLC, Claim, Quality Center, Utilization Management, Process Improvement, Medicaid, Software Quality..., Test Planning, Quality Assurance, Six Sigma, Training, Customer Service, Employee Training, Employee Benefits, HIPAA, Software Documentation, Organizational..., Analysis, Program Management, Team Building, Leadership, Sales, Microsoft Office, Microsoft Excel
Education
Colorado State University-Global Campus 2013 — 2016
Master's degree, Business Management and Healthcare Administration
Colorado State University-Global Campus 2009 — 2012
Bachelor's degree, Organizational Leadership with a Business Administration concentration, 3.65
Preston High School 1991 — 1995
General Education, 3.9
Liberty Mutual Insurance August 2015 - Present
Target September 2014 - August 2015
Extra Space Storage June 2014 - September 2014
Forever 21 July 2012 - June 2014
Convergys March 2012 - July 2012
Skills
Retail Sales, Retail, Cashiering, Inventory Management, Inventory Control, Time Management, Store Management, Customer Service, Sales, Loss Prevention, Cash Register, Microsoft Excel, Microsoft Word, Team Leadership, Team Management, Leadership, Coaching, Teamwork, Telephone Skills, PowerPoint, Social Networking, Employee Training, Training, POS, Microsoft Office, Team Building, Big Box, Critical Thinking, Filing, Management, Customer Satisfaction
Education
University of Central Florida 2011 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General
College of Central Florida 2006 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
RC Marketing February 2013 - Present
Sage Parker Photography January 2013 - Present
Whiting Farms Scott Fly Rods Brodin Landing Nets Jack's Plastic Welding January 2014 - July 2014
University of Missouri Health Care January 2012 - January 2013
YMCA of the Rockies December 2010 - December 2011
Convergys January 2010 - June 2010
The Gardens Restaurant 2009 - 2010
College of the Ozarks June 2005 - December 2009
Xtreme Photography 2008 - 2009
Skills
Interpersonal Skill, Sales, Marketing, Imagination, Integrity, Microsoft Office, Photoshop, Digital Photography, Wedding Photography, Customer Retention, Adobe Creative Suite, Social Media Marketing, Social Networking, Leadership, Woodworking, Young Professionals, Team Leadership, Microsoft Excel, Event Planning, Public Speaking, Time Management, Social Media, Customer Service
Education
College of the Ozarks 2005 — 2010
Bachelor of Science, Hotel/Restaurant Management - Business Administration
Guymon High School 2001 — 2005
T. Rowe Price October 2012 - Present
Urban Peak January 2012 - October 2012
Convergys 2008 - 2010
Skills
Investments, Mutual Funds, Project Management, Time Management, Nonprofits, Series 7, Series 66
Education
Colorado State University-Pueblo 2006 — 2011
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
ServiceSource January 2015 - Present
ServiceSource November 2013 - Present
ServiceSource October 2011 - November 2013
Convergys February 2009 - October 2011
Convergys February 2009 - April 2011
Funding Partners for Housing Solutions May 2007 - May 2008
Skills
Project Management, Project Delivery, Microsoft Office, Business Case, Omniture, CRM, Business Analysis, Vendor Management, Analytics, Business Process..., Program Management, Process Improvement, Team Management, Customer Experience, Outsourcing, PMO, Business Intelligence, Call Center, Account Management, Business Process, Management, Salesforce.com, Professional Services, Training, Sales, Leadership, Call Centers
Education
Colorado State University
Bachelor of Business Administration, Finance and Marketing
Dynamic Network Solutions September 2014 - Present
ProActive Technologies, LLC June 2011 - December 2013
Hatteras Yachts 2004 - 2009
Bosch and Siemens Home Appliances Group (BSH) 2003 - 2004
Convergys 2002 - 2003
United States Marine Corps 1994 - 2002
Skills
CompTIA A+ Certification, Hardware, Cisco Technologies, Software Installation, Switches, Computer Repair, Internet Troubleshooting, Network Administration, Computer Maintenance, VMware, Red Hat Linux, Military, Suse, Router Configuration, Computer Hardware..., Video Production, Video Editing, Audio Post Production, CompTIA A, Computer Hardware, Customer Service, Network Security, Networking, Troubleshooting, Windows 7, Microsoft Office, Servers, Windows, Information Technology, Active Directory, Help Desk Support, Windows XP, Security, Windows Server, WAN, Technical Support, Microsoft Excel, System Administration
Education
PerScholas IT-Readiness - National Capital Region 2014 — 2014
Certificate, Information Technology Readiness
Coastal Carolina Community College 2009 — 2011
Associate's Degree, Computer and Information Systems Security/Information Assurance, 3.408
Coastal Carolina Community College 2009 — 2010
Cisco Academy Certificate, Computer and Information Systems Security/Information Assurance
Invoke Solutions April 2010 - Present
TLC Envirotech, Inc November 2009 - March 2010
Archibald Brothers International, Inc 2006 - February 2010
Willow CSN November 2002 - December 2005
Convergys 1997 - 2000
NEC 1985 - 1996
Texas Instruments 1979 - 1985
US Army 1974 - 1979
Education
The Tuck School of Business at Dartmouth 1998 — 1999
Executive Ed, Business
Webster University 1980 — 1982
MBA, Business Administration, Management and Operations
Colorado State University-Pueblo 1970 — 1974
BS, Business
TEKsystems May 2014 - August 2015
TEKsystems July 2013 - December 2013
TEKsystems December 2009 - June 2013
Convergys January 2009 - June 2009
Verisign, Inc. June 2006 - December 2008
Technology Staffing Resources June 2004 - May 2006
The Management Network Group March 1996 - October 2003
S2 Systems July 1992 - October 1995
Sprint July 1991 - July 1992
International Telecharge, Inc. (ITI) May 1987 - July 1991
Skills
Business Analysis, Telecommunications, Integration, Process Improvement, Product Management, Project Management, MS Project, CRM, Team Leadership, Management, Project Planning, Leadership, Business Development, Account Management, Start-ups, Testing, Wireless, Strategic Planning, User Acceptance Testing, Vendor Management, SDLC, International Project..., VoIP, Program Management, Business Process..., Databases, Enterprise Software, SaaS, Networking, Agile Methodologies, PMO, Software Project..., Project Portfolio..., PMP, Requirements Analysis, Business Process, IT Strategy, Strategy, Business Requirements, Business Intelligence, Cross-functional Team..., Agile Project Management, Outsourcing, Visio, Requirements Gathering, Stakeholder Management, IT Management, Telecommunications..., SharePoint, Enterprise Architecture
Education
Texas A&M University 1983 — 1985
BA, Political Science
Collin County Community College
Courses in Business Administration and Marketing
Gun shop April 2014 - Present
Convergys September 2013 - December 2013
Skills
Military, Security Clearance, Military Operations, DoD, Microsoft Office, Military Experience, Leadership, Force Protection, Operational Planning, Program Management, Security, Security Management, Government, Training, Policy, Risk Management, Risk Assessment, Instructor-led Training, Team Leadership, Team Building, Personnel Management, Command, First Aid, Training Delivery, Military Training
Education
Coastal Carolina Community College 2012 — 2014
Associate of Arts, Social Work
Rel-Mar McConnell Media Company March 2014 - Present
Convergys January 2014 - Present
Stream Global Services November 2012 - January 2014
ManpowerGroup August 2012 - November 2012
Capital One March 2011 - July 2012
Computer Generated Solutions October 2007 - February 2011
Coleman & Associates Enterprises, Inc/Verizon Online January 2007 - August 2007
Convergys January 2006 - April 2006
2005-2006 June 2005 - January 2006
Skills
Technical Support, Call Centers, Windows, Customer Satisfaction, Microsoft Word, Software Installation, Access, Telephone Skills, Oracle, Workforce Management, Switches, SQL*Plus, SAS, SharePoint, Call Center, Network Technology, DSL, Modems, Java, Python, Microsoft Excel, Oracle SQL, Excel, Word, Android, Android Development, Android SDK, Customer Service
Education
Colorado Technical University 2007 — 2009
Masters, Business Administration
University of South Florida 2000 — 2004
Bachelor's, Sociology
New College of Florida 1996 — 1999
Sociology, Economics
Silverpop, an IBM Company November 2013 - Present
Qualcomm January 2011 - October 2013
Panda Security April 2010 - January 2011
AVG June 2008 - May 2010
Earthlink December 2006 - June 2008
EarthLink November 2004 - December 2006
DNA Studio June 2004 - October 2004
Convergys May 2000 - March 2003
Skills
Product Management, Product Marketing, Competitive Analysis, Go-to-market Strategy, Marketing Strategy, Business Development, Strategic Partnerships, Mobile Technology, Product Launch, Business Strategy, Mobile Devices, Product Development, E-commerce, Integration, Professional Services, Management, Enterprise Software, Mobile Applications, Product Lifecycle..., Leadership, SaaS, Business Analysis, Security Software, Mobile Marketing, Mobile Solutions, Product Strategy, Mobile, P&L Management, Integrated Marketing, Multi-channel Marketing, Mobile Payments, Global Product..., Cross-Functional Team..., P&L responsibility, M&A due diligence, Marketing communications, Thought leadership, Competitive Intelligence, Internet Security, Strategy, Computer Security, Thought Leadership, Cross-functional Team..., Solutions Marketing, Analytics, CRM, Cloud Computing
Education
Emory University - Goizueta Business School 2003 — 2004
MBA
Colorado State University 1994 — 1999
BS
Georgia-Pacific LLC April 2015 - Present
Georgia-Pacific LLC April 2013 - Present
Georgia-Pacific LLC January 2011 - April 2013
GP Cellulose - Brunswick Cellulose, Inc July 2008 - January 2011
Georgia Pacific Gypsum July 2007 - July 2008
Smead Manufacturing March 2000 - July 2007
Smead Manufacturing February 1997 - March 2000
Convergys September 1996 - November 1996
Kmart Corporation October 1992 - January 1994
Skills
Microsoft Office, Windows 7, Database Design, Data Entry, Brazilian Portuguese, Spanish, Organizational Learning, Organizational..., Team Leadership, Cross-functional Team..., Business Strategy, Information Analysis, MS Project, Integrity, Compliance, Value Creation, Visio, VBScript, Access, Financial Accounting, Account Reconciliation, Accountability, Budgeting, Organizational Behavior, Human Development, PeopleSoft, MP2, Passport, Maximo, Active Directory, Biblical Studies, Scholarly Research, Religious Studies, Reconciliation, Assets Recovery, CBT, Computer Hardware, Computer Hardware..., Continuous Improvement, Management, Process Improvement, Leadership, Manufacturing, Procurement, Inventory Management, Operations Management, Team Building, Project Management, Customer Service, Microsoft Project
Education
Colorado Technical University 2006 — 2007
BS BA, Human Resource Management
Colorado Technical University 2004 — 2006
BS BA, Information Systems Technology
Southern Utah University 1995 — 2004
Cedar City High School 1988 — 1992
High School Diploma, General Studies
FullContact Inc. May 2015 - Present
ReadyTalk June 2011 - April 2015
Perficient, Inc. February 2010 - May 2011
Convergys August 2007 - February 2010
Colorado State University January 2007 - May 2007
EchoStar (DISH Network) June 2006 - August 2006
Skills
Product Management, Agile Methodologies, Requirements Analysis, SaaS, Project Management, CRM, Salesforce.com, Management, Leadership, Business Process, Strategy, Recruiting, Testing, Enterprise Software, Vendor Management, Integration
Education
Colorado State University 2003 — 2007
BS, Business Administration, Organizational Management concentration
TSA January 2005 - Present
U.S. Navy Reserve January 2003 - June 2005
Convergys March 2003 - January 2005
TeleTech July 1999 - March 2003
US Navy December 2001 - January 2003
TeleTech 2000 - 2003
U.S. Navy Reserve September 1994 - December 2001
US Postal Service November 1995 - June 1999
US Navy September 1988 - September 1994
Education
Colorado Technical University 2004 — 2007
Bachelor, Criminal Justice Studies
Tidewater Community College 1991 — 1992
Associates, Emergency Medical Technologies
eGate Solutions April 2012 - Present
McDonald's Corporation June 2011 - April 2012
Communications Supply Corporation 2008 - April 2011
Riverside Publishing 2006 - 2007
Convergys 1992 - 2006
cna 1985 - 1992
Advanced Systems Applications 1985 - 1988
Skills
Requirements Gathering, Business Analysis, Quality Assurance, SDLC, Requirements Analysis, Visio, User Acceptance Testing, Project Management, Vendor Management, Software Documentation, Business Process, Software Project..., Agile Methodologies, Integration, Testing, SharePoint, Unix, Process Improvement, Software Development, System Testing, PMO, CRM, Business Process..., Microsoft SQL Server, Program Management, SQL, Telecommunications, Software Quality..., PMP, Systems Analysis, Business Intelligence, Databases, Resource Management, Oracle, Quality Center, Test Planning, Team Leadership, MS Project, Scrum, XML, Business Requirements, Cross-functional Team...
Education
College of DuPage 1976 — 1977
Associates, Applied Sciences
Nokia October 2012 - Present
Navteq October 2010 - November 2012
NAVTEQ May 2010 - October 2010
NAVTEQ June 2008 - May 2010
Convergys 1997 - 2004
Skills
Agile Methodologies, HBase, Unix, Hadoop, Oracle, Cloud Computing, JIRA, Agile Project Management, Shell Scripting, Apache, Scrum, SQL, Tomcat, Databases, Requirements Analysis, Spring
Education
College of DuPage 1990 — 1993
Amazon August 2013 - Present
Slalom Consulting May 2010 - August 2013
AT&T February 2012 - March 2013
AT&T June 2011 - February 2012
T-Mobile May 2010 - June 2011
Convergys February 2008 - May 2010
Convergys July 2005 - February 2008
Finali Corporation July 2001 - July 2005
Skills
Analytics, Business Process, Change Management, Project Management, Telecommunications, Analysis, Consulting, Customer Experience, Business Process..., Management Consulting, Business Analysis, Business Intelligence, Process Improvement, Strategy, Requirements Analysis, Management, Cross-functional Team...
Education
Colorado State University 1989 — 1992
B.A., Technical Journalism
NGS Printing March 2015 - Present
NGS Printing March 2015 - Present
Allen Awards & A1 Trophies April 2011 - June 2014
Itasca Bank & Trust Co. April 2007 - September 2010
Itasca Bank & Trust co. 2007 - 2008
Convergys 1999 - 2007
The Associates 1990 - 1997
Skills
Customer Service, Process Improvement, Management, Analysis, Vendor Management, Business Analysis, Microsoft Office, Outlook, Team Leadership, Call Center, Microsoft Excel, Call Centers, Customer Satisfaction, Project Management, Operations Management, Training, Software Documentation, Leadership
Education
College of DuPage 1993 — 1994
Business Management
Academy of Advanced Learning
Insurance Licensing
NetCracker Sr Analyst, TestingNetCrackerAugust 1993 - Present
Convergys 1997 - 2004
PMSC August 1984 - August 1993
Skills
Testing, SDLC, Quality Assurance
Education
College of Dupage 1996 — 1996
Sandia National Laboratories December 2011 - Present
Mountain West Sales April 2007 - December 2011
Ferguson Enterprises October 2004 - April 2007
Convergys March 2003 - October 2004
Commonwealth Financial Network January 2004 - May 2004
Western Wireless dba Cellular One April 2002 - August 2002
Sherwin Williams February 1998 - February 2002
Skills
Management, Purchasing, Sales, Customer Service, Retail, Process Improvement, Procurement, Strategic Planning, Process Scheduler, Inventory Control, Inventory Management, Accounting, Customer Satisfaction, Operations Management, Team Building, Budgets, Leadership, Program Management, Contract Negotiation, Contract Management, Government Procurement, Purchasing Negotiation, Business Process..., Warehousing
Education
Colorado State University-Pueblo 2002 — 2004
BSBA, Economics (Finance)
Fort Hays State University 1993 — 1997
BBA, Business Management
Sears Holdings Corporation November 2012 - Present
TEKsystems July 2012 - November 2012
Sears Holdings April 2007 - July 2012
Convergys January 1995 - February 2007
PMSC January 1991 - January 1995
Skills
Software Documentation, Requirements Gathering, Business Requirements, Regression Testing, Test Planning, Testing, Lotus Notes, Billing Systems, Test Management, JCL, System Testing, Access, TSO, Customer Service, Data Analysis, Manual Testing, Test Automation, Mainframe, Unix, SQL, Excel Pivot, Microsoft SQL Server, SDLC, POS, Databases, SharePoint, Test Cases, Defect Tracking, XML
Education
College of DuPage
Colorado State University-Pueblo December 2007 - Present
Colorado State University-Pueblo June 2007 - November 2007
Convergys May 2003 - May 2007
Colorado State University-Pueblo January 2003 - May 2007
Skills
Web Development, CMS, Web Applications, WordPress, CSS, Microsoft Office, HTML, PHP, Web Design, jQuery, HTML 5, Photoshop, Windows, Social Networking, Dreamweaver, Website Development, JavaScript, SEO, Social Media, Programming, Higher Education, XHTML, Facebook, XML, ASP.NET, SharePoint, C#, SQL, Bootstrap, SASS, Node.js
Education
Colorado State University-Pueblo 2002 — 2007
B.S, Mass Communications Emphasis New Media
Free Code Camp
Certificate in Full Stack Web Development, Computer Software Engineering
GreenSky Credit March 2014 - Present
Avon September 2013 - Present
Convergys April 2013 - March 2014
Community Loans of America October 2012 - April 2013
The Daniel Group September 2011 - October 2012
Axiom Staffing Group January 2011 - May 2011
Axiom Staffing Group 2010 - 2011
CompuCredit November 2005 - April 2010
Sitel August 2003 - August 2005
Knology January 2002 - February 2003
Skills
Process Improvement, Call Center, Access, Vendor Management, Software Documentation, Management, Call Centers, Teamwork, Business Intelligence, Security, Human Resources, Disaster Recovery, Analytics, Troubleshooting, Microsoft Excel, Business Objects, Accounting, Windows, Databases, Customer Satisfaction, PowerPoint, Team Leadership, Quality Assurance, Operations Management, Customer Service, Program Management, CRM, Leadership, SQL, Requirements Analysis, Outlook, Crystal Reports, Analysis, Training, Microsoft Word, System Administration, Networking, Project Management, Coaching, SharePoint, Change Management, Business Process..., Microsoft SQL Server, Business Analysis, SDLC, Integration, Strategy, Requirements Gathering, Time Management, Risk Management
Education
Georgia Perimeter College 2008 — 2009
Computer Science
Westwood College - Denver North 2005 — 2006
Computer Network Engineering
College of Charleston 1986 — 1990
Business Administration w/ concentration in international marketing
First Baptist Church School 1982 — 1986
College Prep
David McDavid Honda of Frisco February 2012 - Present
Teleperformance USA November 2010 - Present
CellularOne (MTPCS) and Convergys August 2009 - November 2010
Convergys December 2008 - August 2009
Convergys December 2008 - August 2009
EBS/APPS + June 2008 - December 2008
Gutter Brothers 214 June 2005 - November 2007
United States Air Force November 1989 - March 1994
Skills
Coaching, Technical Support, Customer Service, Call Center, Troubleshooting, Management, Training, Team Leadership, Account Management, Customer Satisfaction, Call Centers, Team Building, Customer Retention, Leadership, Sales, New Business Development, Sales Management
Education
Collin County Community College 2001 — 2003
Electrical Engineering Program; Business Networking International
University of Hawaii
Convergys April 2007 - Present
Hewlett-Packard May 2000 - March 2007
Skills
Process Improvement, Continuous Improvement, Customer Relations, Pre-sales, Business Process..., Customer Experience, Analytics, Consulting, Call Centers, Project Delivery, CRM, Management, Vendor Management, Business Analysis
Education
Colorado State University 1997 — 2000
Business Administration, Computer Information Systems
National CineMedia (NCM) July 2010 - Present
ID Watchdog October 2008 - July 2010
Convergys October 2007 - October 2008
Skills
Business Development, Account Management, Operations Management, Strategic Partnerships, Sales, Budgets, Leadership, Management, Vendor Management, B2B, Cross-functional Team..., Marketing, Call Centers, Retail, Business Process, Strategy, Customer Service
Education
Colorado State University 2010 — 2012
Business Management
Mineral Blue Solutions January 2014 - Present
Convergys April 2013 - December 2013
Convergys May 2011 - April 2013
Convergys December 2008 - April 2011
First National Bank of Colorado November 2006 - November 2008
FirstBank of Northern Colorado May 2005 - August 2006
Hyland's Lawn and Tree Service 2004 - 2006
Frosch Travel 2002 - 2003
Skills
Management, Project Management, Process Improvement, Business Analysis, Strategy, Customer Service, Leadership, Financial Analysis, Microsoft Excel, Consulting, Teamwork, Outlook, Access, Analytics, Client Relations Skills, Project Delivery, Visio, PowerPoint
Education
Colorado State University 2007 — 2008
BS in Business Administration
University of Limerick 2006 — 2006
Creighton University 2003 — 2006
Pursued BS in Business Administration
Fort Collins High School 1999 — 2003
Comcast August 2013 - Present
Comcast Cable September 2007 - September 2013
Convergys January 1998 - September 2007
Skills
Call Centers, Customer Service, Customer Experience, Telecommunications, Customer Satisfaction, Customer Retention, Telephony, Broadband, Account Management, Avaya, Team Leadership, Sales, Loyalty Programs, Direct Sales, Vendor Management
Education
Colorado State University-Pueblo 1999 — 2003
Bachelor of Science (B.S.), Criminology
Convergys January 2015 - Present
Viator May 2014 - January 2015
Harmony Homes. October 2013 - April 2014
Tenner & Associates January 2010 - August 2012
Georgia Stewart April 2005 - June 2008
Skills
Brazilian Portuguese, Computer Proficiency, Executive Positions, Blogging, Journalism, Radio, Entertainment, Music, Online News, Digital Journalism, Social Media Marketing, Beat Reporting, International News, Breaking News, Video Journalism, Pet Care, ESTATE MANAGEMENT, Hospitality, House Management, Coordinating Events, Property Management, Training, Relocation, Public Relations, Event Management, Social Media, Customer Service
Education
College of Southern Nevada 2014 — 2016
Associate's Degree
ESCOLA VOCACIONAL LUIS ANTONIO MACHADO 1989 — 1992
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Safe House November 2005 - Present
First United Pentecostal Church September 2000 - June 2005
Convergy's April 1998 - July 2001
Skills
Singing, Music, Songs, Songwriting, Teaching, Public Speaking, Vocal, Social Networking, Event Management, Bands, Composition, Customer Service, Interior Decorating, Drawing, Set Design
Education
Coastal Carolina Community College 2000 — 2001
Associate of Arts
Caribou High School 1976 — 1979
Floater/Sales, Belk Department Store
Express Scripts January 2012 - Present
Express Scripts August 2005 - December 2011
ADT June 1997 - August 2005
Convergys September 1992 - March 1997
Skills
Managed Care, Healthcare, Medicaid, Medicare, Healthcare Management, Healthcare Information..., Health Policy, Vendor Management, Team Leadership, Process Improvement, Customer Service
Education
Colorado State University-Pueblo
Social Work
Convergys March 2003 - February 2010
Skills
Training, PowerPoint, Soft Skills, Customer Service, Microsoft Office, Microsoft Excel, Consulting, Human Resources, Training Delivery, Recruiting, Microsoft Word, Analysis, Employee Engagement, Strategic Planning, Research
Education
Colorado Christian University 2009 — 2013
Sam's Club August 2010 - July 2011
Albertsons June 2010 - August 2010
Convergys June 2010 - August 2010
United Supermarkets July 2008 - May 2010
Skills
Friendly Personality, Violin, Patience, Cake Decorating, Creativity Skills, Process Scheduler, Customer Satisfaction, Leadership, Management, Telephone Skills, Team Leadership, Money Management, Event Planning, Employee Management, Store Management, Purchasing, Gross Profit
Education
Collin County Community College
New Mexico State University
DHL August 2014 - Present
Staples February 2012 - August 2014
Convergys November 2011 - February 2012
Yoh, A Day & Zimmermann Company September 2011 - November 2011
YWCA Lake County September 2005 - May 2011
Lake County Health Department April 2004 - September 2005
Skills
Human Resources..., Accounting, Operations Management, Hiring, Customer Service, Benefits, Budgeting, Policy, Employee Benefits, Budgets, Team Building, Recruiting, Staff Development, Public Speaking
Education
Walden University 2005 — 2007
Master's, Business Administration
Concordia University-Wisconsin 1998 — 2000
Bachelor's of Art, Healthcare Administration
College of Lake County 1981 — 1996
Associate’s Degree, Accounting, 3.00
La Petite Academy October 2007 - Present
Convergys July 2005 - October 2007
Education
College of Business 2009 — 2011
Bachelors, Business Administration
Oklahoma City Community College 2005 — 2009
Associates, General Business
Convergys December 2007 - Present
xpedx October 2000 - February 2005
GE Capital October 1997 - October 2000
Skills
Variance Analysis, Essbase, Hyperion Enterprise, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Forecasting, PeopleSoft, Financial Modeling, Managerial Finance, Accounting, Strategic Financial..., Budgets, Business Analysis, Financial Planning
Education
College of Lake County
Miami University
BS, Accountancy
United States Department of Defense November 2008 - Present
Convergys January 2007 - October 2008
Education
Coastline Community College 2012 — 2012
Bachelor of Business Administration (BBA)
TUUCI July 2014 - Present
Microsoft April 2008 - December 2011
Convergys November 2007 - March 2008
Convergys May 2007 - November 2007
Convergys October 2006 - May 2007
Convergys November 2004 - October 2006
Intercad Institute October 2003 - August 2004
Skills
Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Exchange, Active Directory, Project Management, Six Sigma, Windows Vista, Windows 7
Education
IBS Hyderabad 2008 — 2010
Master of Business Administration (MBA), General Management
Cochin University of Science and Technology 1999 — 2003
Bachelor of Technology (B.Tech.), Civil Engineering
FirstBank March 2015 - Present
Oscar's Liquor June 2014 - February 2015
Colorado State University-Pueblo August 2013 - December 2014
Crossroads Turning Points December 2013 - June 2014
Convergys June 2012 - May 2013
Ross Stores November 2011 - June 2012
Skills
Typing, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Efficiency, Reliability, Motivation, Cashiering, Multitasking Skills, Money Management, Fast Learner, Phone Etiquette, Sales, Time Management, Microsoft Word, Data Entry
Education
Colorado State University-Pueblo 2012 — 2014
Bachelor of Business Management, Business Administration, Management and Operations
Otero Junior College 2010 — 2011
Associate of Arts (AA), General Studies
Pueblo West High School 2006 — 2010
Convergys February 2015 - Present
Skills
Event Planning, Customer Service, Public Speaking, Coaching, Nonprofits, Fundraising, Applicant Tracking..., Leadership, Leadership Development, Microsoft Office, Sales, Talent Acquisition, Team Building, Training, Internet Recruiting, Team Leadership, Technical Recruiting
Education
College of Lake County 2008 — 2011
Associate of Arts and Sciences (AAS), Computer Science
DICK'S Sporting Goods August 2013 - Present
Pizza Hut February 2014 - May 2014
TJ's Place October 2009 - June 2013
Hogland Office Works September 2012 - November 2012
Convergys March 2008 - April 2009
Skills
Customer Satisfaction, Sales, Management, Customer Service, Call Center, Food & Beverage
Education
Collin County Community College 2014 — 2016
Psychology
South Plains College 2005 — 2006
Psychology
Le Creuset August 2013 - January 2014
Convergys 2009 - 2009
Skills
Call Centers, Customer Satisfaction, Customer Service
Education
Waubonsee Community College 2013 — 2014
Associate's Degree, Business (AS)
College of DuPage 2005 — 2008
Associate's Degree, General Studies (AA)
CSU-Pueblo May 2015 - Present
convergys July 2014 - December 2014
Jordan Residential and Vocational Services July 2013 - February 2014
KASF 90.9FM August 2012 - May 2013
Adams State University August 2010 - May 2011
Skills
Public Speaking, Leadership, Teaching, Social Media, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Event Management, Sports, Social Networking, Radio, Community Outreach, Teamwork, Social Media Marketing, Photography, Marketing Communications, Spanish
Education
Colorado State University-Pueblo 2014 — 2017
Post-Bachelors/MBA, Human Resources Development
Adams State University 2010 — 2013
Bachelor of Arts (B.A.), Psychology
Pueblo Community College 2008 — 2010
Associate of General Studies, 3.2 GPA
Convergys June 2009 - June 2010
PRC, LLC February 2006 - June 2009
Education
Coastal Carolina Community College 1988 — 1991
Cosmetology, Cosmetology
PTCS
Convergys February 2013 - Present
Williams-Sonoma, Inc. September 2012 - January 2013
Education
University of Central Oklahoma - College of Business Administration 2011 — 2013
Human Resources Management/Personnel Administration, General
Star Spencer high school
Convergys August 2009 - May 2012
Education
Ohio University 2012 — 2016
Bachelor of Science (BS), Chemical Engineering
Coastal Carolina Community College 2009 — 2011