Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Brian Snead Brian Snead's Convergys Experience 2001 - 2004
Job Customer Care Supervisor at Therma Tru
Industry Telecommunications
Experience
Therma Tru March 2013 - Present
Verizon Wireless 2010 - 2012
Verizon Wireless 2007 - 2010
Verizon Wireless 2006 - 2007
Verizon Wireless 2004 - 2006
Convergys 2001 - 2004
NBC 24, WNWO-TV 2000 - 2002
Skills
Management, Customer Service..., Training, Quality Assurance, Phone Skills, Coaching, Organization, Technical Support, Windows, Mac OS, Microsoft Excel, Microsoft Word, Photoshop, Time Management, Customer Service, Customer Satisfaction, Telephone Skills, Troubleshooting
Education
Davis College 1997 — 1999
Associate's degree, Graphic Design
Therma Tru March 2013 - Present
Verizon Wireless 2010 - 2012
Verizon Wireless 2007 - 2010
Verizon Wireless 2006 - 2007
Verizon Wireless 2004 - 2006
Convergys 2001 - 2004
NBC 24, WNWO-TV 2000 - 2002
Skills
Management, Customer Service..., Training, Quality Assurance, Phone Skills, Coaching, Organization, Technical Support, Windows, Mac OS, Microsoft Excel, Microsoft Word, Photoshop, Time Management, Customer Service, Customer Satisfaction, Telephone Skills, Troubleshooting
Education
Davis College 1997 — 1999
Associate's degree, Graphic Design
Latoriea Dickerson Latoriea Dickerson's Convergys Experience October 2007 - September 2009
Job Insurance Sales Agent, Wichita West at AAA Allied Group
Industry Insurance
Experience
AAA Allied Group April 2013 - Present
Making The Connection, Youth Emergeny Shelter November 2000 - Present
Farmers Insurance Group of Companies March 2012 - March 2013
Harrington Health September 2009 - March 2012
Convergys October 2007 - September 2009
Skills
Team Leadership, Team Management, Customer Satisfaction, Multicultural, Event Planning, Great Motivator, Insurance
Education
Wichita State University 2007 — 2009
Psychology
Cowley College
Associate of Arts (A.A.), Health Care Management
AAA Allied Group April 2013 - Present
Making The Connection, Youth Emergeny Shelter November 2000 - Present
Farmers Insurance Group of Companies March 2012 - March 2013
Harrington Health September 2009 - March 2012
Convergys October 2007 - September 2009
Skills
Team Leadership, Team Management, Customer Satisfaction, Multicultural, Event Planning, Great Motivator, Insurance
Education
Wichita State University 2007 — 2009
Psychology
Cowley College
Associate of Arts (A.A.), Health Care Management
Kendra Meehan Kendra Meehan's Convergys Experience December 2008 - October 2010
Job Real Estate Specialist
Industry Real Estate
Experience
The Roy Group Team Realtors May 2015 - Present
Convergys December 2008 - October 2010
PeopleScout/Convergys December 2007 - December 2008
Homeland Roofing August 2006 - August 2007
High Goal Construction October 2003 - July 2006
Lange Realty January 2001 - January 2002
Secure Net Alarm Systems January 1999 - January 2000
Spiegel Catalog January 1997 - January 1998
Skills
Talent Acquisition, Administrative..., Human Resources, Recruiting, Interviews, Onboarding, Payroll, Management, HRIS, New Hire Orientations, Sourcing, Customer Service, Data Entry, Sales, Microsoft Excel, Policy, Program Management, Employee Relations, Accounting, Performance Management, Employee Benefits, Resume Writing, Team Building, Temporary Placement, Accounts Payable, Coaching, Employee Training, Professional..., Applicant Tracking..., Hiring, Microsoft Word, Training, College Recruiting, Benefits Administration, Accounts Receivable, Leadership, Organizational..., PeopleSoft, Conflict Resolution, Administrative..., Public Speaking, Microsoft Office, Marketing
Education
Metro Meridian High School 1991 — 1993
High School Diploma, General Studies
Cowley College
General Studies, Associates
The Roy Group Team Realtors May 2015 - Present
Convergys December 2008 - October 2010
PeopleScout/Convergys December 2007 - December 2008
Homeland Roofing August 2006 - August 2007
High Goal Construction October 2003 - July 2006
Lange Realty January 2001 - January 2002
Secure Net Alarm Systems January 1999 - January 2000
Spiegel Catalog January 1997 - January 1998
Skills
Talent Acquisition, Administrative..., Human Resources, Recruiting, Interviews, Onboarding, Payroll, Management, HRIS, New Hire Orientations, Sourcing, Customer Service, Data Entry, Sales, Microsoft Excel, Policy, Program Management, Employee Relations, Accounting, Performance Management, Employee Benefits, Resume Writing, Team Building, Temporary Placement, Accounts Payable, Coaching, Employee Training, Professional..., Applicant Tracking..., Hiring, Microsoft Word, Training, College Recruiting, Benefits Administration, Accounts Receivable, Leadership, Organizational..., PeopleSoft, Conflict Resolution, Administrative..., Public Speaking, Microsoft Office, Marketing
Education
Metro Meridian High School 1991 — 1993
High School Diploma, General Studies
Cowley College
General Studies, Associates
Debra Renee Jensen Debra Renee Jensen's Convergys Experience March 2002 - August 2007
Job CNA at SelfEmployed Private Duty Nursing Services
Industry Hospital & Health Care
Experience
Self-Employed- Private Duty Nursing Services September 2012 - Present
Alpha Home Health and Hospice September 2012 - October 2013
Private Patient July 2011 - April 2012
Private Patient July 2010 - May 2011
Convergys March 2002 - August 2007
Skills
Home Care, Vital Signs, Blood Pressure, Cpr Certified, Nursing, Elder Care, Healthcare, Nursing Care, Patient Education, Tube Feeding, Activities of Daily..., Alzheimer's Care, Alzheimer's disease, Bathing, Consulting, Customer Service, HIPAA, Home Health Agencies, Hospitals, Infection Control, Medicine, Medication..., Nutrition, Nutritional Counseling, Pain Management, Surgery, Quality Patient Care, Palliative Care, EKG, Sewing, Compliance, Private Clients, * Computerized patient..., Hand Knitting, Current Certified..., Previous Homecare..., Dementia, Direct Patient Care, Patient Advocacy, Geriatric Nursing, Compassion, Long Term Acute Care, Health Education, Patient Safety, BLS, CPR Certified
Education
Davis Applied Technology College 2011 — 2012
Certified Nurse Assistant License, Health and Wellness, General, 96%
Salt Lake Community College 1999 — 2000
Computer basics, Windows concepts and Corel applications
Self-Employed- Private Duty Nursing Services September 2012 - Present
Alpha Home Health and Hospice September 2012 - October 2013
Private Patient July 2011 - April 2012
Private Patient July 2010 - May 2011
Convergys March 2002 - August 2007
Skills
Home Care, Vital Signs, Blood Pressure, Cpr Certified, Nursing, Elder Care, Healthcare, Nursing Care, Patient Education, Tube Feeding, Activities of Daily..., Alzheimer's Care, Alzheimer's disease, Bathing, Consulting, Customer Service, HIPAA, Home Health Agencies, Hospitals, Infection Control, Medicine, Medication..., Nutrition, Nutritional Counseling, Pain Management, Surgery, Quality Patient Care, Palliative Care, EKG, Sewing, Compliance, Private Clients, * Computerized patient..., Hand Knitting, Current Certified..., Previous Homecare..., Dementia, Direct Patient Care, Patient Advocacy, Geriatric Nursing, Compassion, Long Term Acute Care, Health Education, Patient Safety, BLS, CPR Certified
Education
Davis Applied Technology College 2011 — 2012
Certified Nurse Assistant License, Health and Wellness, General, 96%
Salt Lake Community College 1999 — 2000
Computer basics, Windows concepts and Corel applications
Debbie Plouffe Debbie Plouffe's Convergys Experience 1989 - Present
Job Director of Inside Sales, Convergys
Industry Telecommunications
Experience
Intervoice Convergys March 1989 - Present
Convergys 1989 - Present
Intervoice, Inc 1989 - Present
Intervoice/Convergys 1989 - 2010
Intervoice 1989 - 2010
Intervoice 2003 - 2007
Skills
Channel, Sales Management, Call Center, Cross-functional Team..., SaaS, Management, Solution Selling, IVR, Lead Generation, Sales, Unified Communications, B2B, Go-to-market Strategy, Sales Operations, Telecommunications, Sales Process, Direct Sales, CRM, Selling, Product Management, Professional Services, Leadership, Account Management, Customer Experience, Salesforce.com, VoIP, Call Centers, Outsourcing, Negotiation, Start-ups, Cloud Computing, Business Development, Channel Partners, Enterprise Software, Strategic Partnerships, Managed Services, Partner Management, Sales Enablement, New Business Development, Software Industry, Coaching, Demand Generation, Pre-sales, Contact Centers, Channel Sales, Contract Negotiation, Business Alliances, Customer Retention, Telephony, Product Marketing
Education
Dallas County Community College 1988 — 1990
Business
Intervoice Convergys March 1989 - Present
Convergys 1989 - Present
Intervoice, Inc 1989 - Present
Intervoice/Convergys 1989 - 2010
Intervoice 1989 - 2010
Intervoice 2003 - 2007
Skills
Channel, Sales Management, Call Center, Cross-functional Team..., SaaS, Management, Solution Selling, IVR, Lead Generation, Sales, Unified Communications, B2B, Go-to-market Strategy, Sales Operations, Telecommunications, Sales Process, Direct Sales, CRM, Selling, Product Management, Professional Services, Leadership, Account Management, Customer Experience, Salesforce.com, VoIP, Call Centers, Outsourcing, Negotiation, Start-ups, Cloud Computing, Business Development, Channel Partners, Enterprise Software, Strategic Partnerships, Managed Services, Partner Management, Sales Enablement, New Business Development, Software Industry, Coaching, Demand Generation, Pre-sales, Contact Centers, Channel Sales, Contract Negotiation, Business Alliances, Customer Retention, Telephony, Product Marketing
Education
Dallas County Community College 1988 — 1990
Business
Vince Macias's Convergys Experience March 2015 - Present
Job Regional Manager, Talent Acquisition Healthcare at Convergys
Industry Staffing and Recruiting
Experience
Convergys March 2015 - Present
Convergys November 2014 - March 2015
Convergys June 2013 - November 2014
VVM Consulting August 2010 - June 2013
Adecco Staffing, USA August 2012 - March 2013
Dish Network February 2007 - August 2012
AT&T August 2003 - January 2007
Skills
Customer Retention, Account Management, Direct Sales, Customer Satisfaction, Telecommunications, Sales Management, Sales Operations, Sales, New Business Development, Training, Sales Process, Recruiting, Customer Service, Applicant Tracking..., Strategic Planning, Microsoft Office, Team Leadership, Leadership, Management, Diversity, Human Resources, Employee Relations, Coaching, Forecasting, Business Planning, Process Improvement, Taleo, PeopleSoft, Call Centers, Marketing Strategy, Retail, Marketing, Onboarding, Sourcing, Cold Calling, Employee Training, College Recruiting, Employee Engagement, Talent Acquisition, Interviews, Business Development
Education
Southwestern College
Bachelor of Science, Human Resource Development
Oklahoma State University
Newman University
Bachelor's Degree, Secondary Education and Teaching
Wichita State University
Cowley College
General Studies
Wellington High School
Convergys March 2015 - Present
Convergys November 2014 - March 2015
Convergys June 2013 - November 2014
VVM Consulting August 2010 - June 2013
Adecco Staffing, USA August 2012 - March 2013
Dish Network February 2007 - August 2012
AT&T August 2003 - January 2007
Skills
Customer Retention, Account Management, Direct Sales, Customer Satisfaction, Telecommunications, Sales Management, Sales Operations, Sales, New Business Development, Training, Sales Process, Recruiting, Customer Service, Applicant Tracking..., Strategic Planning, Microsoft Office, Team Leadership, Leadership, Management, Diversity, Human Resources, Employee Relations, Coaching, Forecasting, Business Planning, Process Improvement, Taleo, PeopleSoft, Call Centers, Marketing Strategy, Retail, Marketing, Onboarding, Sourcing, Cold Calling, Employee Training, College Recruiting, Employee Engagement, Talent Acquisition, Interviews, Business Development
Education
Southwestern College
Bachelor of Science, Human Resource Development
Oklahoma State University
Newman University
Bachelor's Degree, Secondary Education and Teaching
Wichita State University
Cowley College
General Studies
Wellington High School
Jeff Albiston Jeff Albiston's Convergys Experience March 2005 - May 2006
Job L2/3 Tech Support at Insight Global
Industry Computer Hardware
Experience
Insight Global February 2015 - Present
Arlington Computer Products September 2013 - January 2015
Domino's Pizza May 2014 - October 2014
MMC Group LP December 2012 - September 2013
AlliedBarton Security Services May 2006 - August 2012
5 Buck Pizza of Taylorsville November 2007 - February 2008
Teleperformance December 2006 - January 2007
Convergys March 2005 - May 2006
Lagoon Amusement Park March 2004 - August 2004
Alby's Country Store January 1997 - January 2000
Skills
Training, Leadership, Management, Time Management, Customer Service, Sales, Risk Management, Public Relations, Selling, Physical Security, Security Management, Telephone Skills, Security Operations, Operations Management, Microsoft Excel
Education
Clearfield High 2002 — 2006
Davis Applied Technology College 2005 — 2005
GED
Insight Global February 2015 - Present
Arlington Computer Products September 2013 - January 2015
Domino's Pizza May 2014 - October 2014
MMC Group LP December 2012 - September 2013
AlliedBarton Security Services May 2006 - August 2012
5 Buck Pizza of Taylorsville November 2007 - February 2008
Teleperformance December 2006 - January 2007
Convergys March 2005 - May 2006
Lagoon Amusement Park March 2004 - August 2004
Alby's Country Store January 1997 - January 2000
Skills
Training, Leadership, Management, Time Management, Customer Service, Sales, Risk Management, Public Relations, Selling, Physical Security, Security Management, Telephone Skills, Security Operations, Operations Management, Microsoft Excel
Education
Clearfield High 2002 — 2006
Davis Applied Technology College 2005 — 2005
GED
Colette Scallion-Deslauriers Colette Scallion-Deslauriers's Convergys Experience September 1998 - July 2008
Job Purchasing at Public Works and Government Services Canada
Industry Government Administration
Experience
Public Works and Government Services Canada March 2010 - Present
Passport Canada March 2009 - February 2010
Convergys September 1998 - July 2008
Skills
Records Management, Government, Customer Service, Office Administration, Policy, Outlook, Call Center, Software Documentation, Lotus Notes, Data Entry, RFP, PeopleSoft, Human Resources, Access, Technical Support, Team Leadership, Call Centers
Education
Dalhousie University 2000 — 2004
Business, Business Management
Nova Scotia Community College 1999 — 2000
Human Resources Management and Services
Nova Scotia Community College 1985 — 1986
BA, Business Administration
Public Works and Government Services Canada March 2010 - Present
Passport Canada March 2009 - February 2010
Convergys September 1998 - July 2008
Skills
Records Management, Government, Customer Service, Office Administration, Policy, Outlook, Call Center, Software Documentation, Lotus Notes, Data Entry, RFP, PeopleSoft, Human Resources, Access, Technical Support, Team Leadership, Call Centers
Education
Dalhousie University 2000 — 2004
Business, Business Management
Nova Scotia Community College 1999 — 2000
Human Resources Management and Services
Nova Scotia Community College 1985 — 1986
BA, Business Administration
C. L. Campbell's Convergys Experience 1999 - 2001
Job IT Professional
Industry Information Technology and Services
Experience
Cox Communications 2003 - Present
Convergys 1999 - 2001
Convergys 1995 - 1999
Skills
Public Speaking, Training, Leadership, Software Configuration..., Software Documentation, Business Process..., Software Quality..., Access, Accounting, Auditing, Budgets, Business Analysis, Coaching, Data Analysis, Finance, Financial Analysis
Education
Dallas Theological Seminary
D.Min., Christian Education
Dallas Theological Seminary
Th.M., Theology
Florida State University
B.S., Communications
Miami Dade College
A.A., Broadcasting
Cox Communications 2003 - Present
Convergys 1999 - 2001
Convergys 1995 - 1999
Skills
Public Speaking, Training, Leadership, Software Configuration..., Software Documentation, Business Process..., Software Quality..., Access, Accounting, Auditing, Budgets, Business Analysis, Coaching, Data Analysis, Finance, Financial Analysis
Education
Dallas Theological Seminary
D.Min., Christian Education
Dallas Theological Seminary
Th.M., Theology
Florida State University
B.S., Communications
Miami Dade College
A.A., Broadcasting
Linda Filep Linda Filep's Convergys Experience June 2007 - December 2008
Job Human Resources Manager at Mister Car Wash
Industry Human Resources
Experience
Mister Car Wash March 2015 - Present
American Red Cross February 2009 - February 2015
Pima Community College Foundation April 2008 - March 2013
Convergys June 2007 - December 2008
APAC Customer Services, Inc. April 2006 - June 2007
Arizona State Schools for the Deaf & the Blind September 2005 - April 2006
California National Bank June 2003 - September 2005
AIG April 2003 - May 2003
Transamerica 2000 - 2002
Ernst & Young 1990 - 2000
Skills
Employee Relations, Recruiting, Applicant Tracking..., Human Resources, Training, Change Management, Leadership, Management, Onboarding, Talent Acquisition, HRIS, Talent Management, College Recruiting, Benefits Administration, Performance Management, Coaching, Personnel Management, Employee Benefits, Policy, Call Centers, Workforce Planning, Career Counseling, Interviews, Employee Training, Succession Planning, Deferred Compensation, New Hire Orientations, Hiring, Team Building, Leadership Development, Organizational...
Education
University Of Phoenix 1993 — 1995
BS
Cornerstone University 1983 — 1984
Mister Car Wash March 2015 - Present
American Red Cross February 2009 - February 2015
Pima Community College Foundation April 2008 - March 2013
Convergys June 2007 - December 2008
APAC Customer Services, Inc. April 2006 - June 2007
Arizona State Schools for the Deaf & the Blind September 2005 - April 2006
California National Bank June 2003 - September 2005
AIG April 2003 - May 2003
Transamerica 2000 - 2002
Ernst & Young 1990 - 2000
Skills
Employee Relations, Recruiting, Applicant Tracking..., Human Resources, Training, Change Management, Leadership, Management, Onboarding, Talent Acquisition, HRIS, Talent Management, College Recruiting, Benefits Administration, Performance Management, Coaching, Personnel Management, Employee Benefits, Policy, Call Centers, Workforce Planning, Career Counseling, Interviews, Employee Training, Succession Planning, Deferred Compensation, New Hire Orientations, Hiring, Team Building, Leadership Development, Organizational...
Education
University Of Phoenix 1993 — 1995
BS
Cornerstone University 1983 — 1984
Danielle Chao Danielle Chao's Convergys Experience December 2012 - October 2013
Job Audio Engineer
Industry Entertainment
Experience
KXCI 92.9 March 2015 - Present
Rhino Staging & Event Solutions March 2015 - Present
Mattlind Mastering and Recording October 2014 - Present
Lotus Communications Corporation September 2014 - November 2014
Convergys December 2012 - October 2013
Skills
Pro Tools, Audio Engineering, Sound, Post Production, Music Production, Sound Design, Sound Editing, Sound Mixing, Game Audio, avid venue, Soundvision, SSL, Professional Audio, Audio Post Production, Waves Plug-ins, Melodyne, Music Industry, Live Sound, Voice Over, Music Technology, Entertainment, Entertainment Industry
Education
Conservatory of Recording Arts and Sciences 2013 — 2014
Audio Engineering, Recording Arts Technology/Technician
Amphitheater High School 2008 — 2012
High School Diploma
KXCI 92.9 March 2015 - Present
Rhino Staging & Event Solutions March 2015 - Present
Mattlind Mastering and Recording October 2014 - Present
Lotus Communications Corporation September 2014 - November 2014
Convergys December 2012 - October 2013
Skills
Pro Tools, Audio Engineering, Sound, Post Production, Music Production, Sound Design, Sound Editing, Sound Mixing, Game Audio, avid venue, Soundvision, SSL, Professional Audio, Audio Post Production, Waves Plug-ins, Melodyne, Music Industry, Live Sound, Voice Over, Music Technology, Entertainment, Entertainment Industry
Education
Conservatory of Recording Arts and Sciences 2013 — 2014
Audio Engineering, Recording Arts Technology/Technician
Amphitheater High School 2008 — 2012
High School Diploma
Cola Williams Cola Williams's Convergys Experience December 1999 - July 2012
Job Deputy Clerk General Sessions Family Court for Wilson County Tennessee
Industry Information Technology and Services
Experience
Wilson County Tennessee August 2012 - Present
Convergys December 1999 - July 2012
Fitness Systems Inc 1996 - 1999
Waste Management of Tennessee 1992 - 1996
Skills
Systems Analysis, Software, Computers, Network Administration, Accounting, Project Coordination, Microsoft Exchange..., Lotus Notes, Convergys Workforce..., Crystal Reports 11, Microsoft Office..., Microsoft Office Project, Adobe Acrobat Standard, HP Service Manager, PS/SQL Developer -..., MS SharePoint Admin, Software Documentation, ITIL, Norton Ghost, Printers, Active Directory, XP, Technical Support, Troubleshooting, SharePoint, System Administration, DNS, VPN, Windows, Group Policy, Call Center, System Deployment, TCP/IP, Print Servers, Symantec Endpoint..., Remote Desktop, Software Installation, Symantec Antivirus, Servers, Essbase, PeopleSoft, Real World Accounting, EDSI Accounting, RDS Accounting, Windows 7, Help Desk Support, Windows XP, Information Technology, Call Centers, Microsoft Office
Education
Cumberland University
Accounting, 4.0
Volunteer State Community College
Computer Sciences, Computer Technology/Computer Systems Technology, 4.0
Watertown High School
Accounting and Business/Management
Wilson County Tennessee August 2012 - Present
Convergys December 1999 - July 2012
Fitness Systems Inc 1996 - 1999
Waste Management of Tennessee 1992 - 1996
Skills
Systems Analysis, Software, Computers, Network Administration, Accounting, Project Coordination, Microsoft Exchange..., Lotus Notes, Convergys Workforce..., Crystal Reports 11, Microsoft Office..., Microsoft Office Project, Adobe Acrobat Standard, HP Service Manager, PS/SQL Developer -..., MS SharePoint Admin, Software Documentation, ITIL, Norton Ghost, Printers, Active Directory, XP, Technical Support, Troubleshooting, SharePoint, System Administration, DNS, VPN, Windows, Group Policy, Call Center, System Deployment, TCP/IP, Print Servers, Symantec Endpoint..., Remote Desktop, Software Installation, Symantec Antivirus, Servers, Essbase, PeopleSoft, Real World Accounting, EDSI Accounting, RDS Accounting, Windows 7, Help Desk Support, Windows XP, Information Technology, Call Centers, Microsoft Office
Education
Cumberland University
Accounting, 4.0
Volunteer State Community College
Computer Sciences, Computer Technology/Computer Systems Technology, 4.0
Watertown High School
Accounting and Business/Management
Alexander (Sandy) Ross's Convergys Experience 2000 - 2004
Job Senior Vice President, International at Web.com
Industry Information Technology and Services
Experience
Web.com November 2013 - Present
Web.com August 2010 - November 2013
Register.com March 2006 - August 2010
Minacs 2004 - 2005
Convergys 2000 - 2004
Aliant 1998 - 2000
Skills
Account Management, Customer Experience, Performance Management, Outsourcing, Operations Management, Sales Management, Start-ups, Strategic Partnerships, Business Development, Strategic Planning, Coaching, E-commerce, New Business Development, Vendor Management
Education
Dalhousie University 1993 — 1996
MBA
University of King's College 1982 — 1986
BA (Hon), History
Web.com November 2013 - Present
Web.com August 2010 - November 2013
Register.com March 2006 - August 2010
Minacs 2004 - 2005
Convergys 2000 - 2004
Aliant 1998 - 2000
Skills
Account Management, Customer Experience, Performance Management, Outsourcing, Operations Management, Sales Management, Start-ups, Strategic Partnerships, Business Development, Strategic Planning, Coaching, E-commerce, New Business Development, Vendor Management
Education
Dalhousie University 1993 — 1996
MBA
University of King's College 1982 — 1986
BA (Hon), History
Melinda Peck Melinda Peck's Convergys Experience February 2015 - Present
Job Looking for Job
Industry Medical Practice
Experience
Convergys February 2015 - Present
Electric Cowboy February 2008 - May 2009
Walmart July 2006 - November 2006
Skills
Clerical, Self-Orientation, English Language, Computer and Electronics, Critical Thinking, Complex Problem Solving, Active Listening, Speaking, Reading Comprehension, Writing, Social Perceptiveness, Customer and Personal...
Education
Ogden-Weber Applied Technology College 2014 — 2014
Associate's Degree, Mecial Office Administration, B
Davis Applied Technology College 2009 — 2014
Associate's Degree, Business Technology, B
Convergys February 2015 - Present
Electric Cowboy February 2008 - May 2009
Walmart July 2006 - November 2006
Skills
Clerical, Self-Orientation, English Language, Computer and Electronics, Critical Thinking, Complex Problem Solving, Active Listening, Speaking, Reading Comprehension, Writing, Social Perceptiveness, Customer and Personal...
Education
Ogden-Weber Applied Technology College 2014 — 2014
Associate's Degree, Mecial Office Administration, B
Davis Applied Technology College 2009 — 2014
Associate's Degree, Business Technology, B
Andre Butler Andre Butler's Convergys Experience August 2010 - June 2012
Job Revenue Market Manager at Value Place
Industry Hospitality
Experience
WoodSpring Suites August 2015 - Present
Value Place November 2014 - August 2015
Value Place April 2013 - November 2014
Sprint Nextel Corporation June 2012 - April 2013
Convergys August 2010 - June 2012
Skills
Sales, Customer Service, Customer Satisfaction, Management, Team Building, CRM, Direct Sales, Budgets, Cold Calling, Marketing, Leadership, Account Management, Strategy, Sales Management, Hospitality, New Business Development, Microsoft Office, Selling, Strategic Planning, Forecasting, Retail, Time Management, Contract Negotiation, Commitment to Customer..., Marketing Strategy, Portfolio Management, Dispute Resolution, National Accounts, Social Networking, Hotels, Marketing Research, Cross-functional Team..., Pricing, Revenue Analysis, Microsoft Word, Hospitality Industry, Food & Beverage, Quantitative Research, Se Habla Espanol, Telecommunications..., Training, Negotiation, Microsoft Excel, Social Media, Event Planning, Hospitality Management, Market Analysis, Client Services
Education
University of Kansas 2008 — 2011
Biochemistry
Cowley College 2007 — 2008
Associate of Science (A.S.), Chemistry
Wichita High School South 2003 — 2007
High School, Course Studies
WoodSpring Suites August 2015 - Present
Value Place November 2014 - August 2015
Value Place April 2013 - November 2014
Sprint Nextel Corporation June 2012 - April 2013
Convergys August 2010 - June 2012
Skills
Sales, Customer Service, Customer Satisfaction, Management, Team Building, CRM, Direct Sales, Budgets, Cold Calling, Marketing, Leadership, Account Management, Strategy, Sales Management, Hospitality, New Business Development, Microsoft Office, Selling, Strategic Planning, Forecasting, Retail, Time Management, Contract Negotiation, Commitment to Customer..., Marketing Strategy, Portfolio Management, Dispute Resolution, National Accounts, Social Networking, Hotels, Marketing Research, Cross-functional Team..., Pricing, Revenue Analysis, Microsoft Word, Hospitality Industry, Food & Beverage, Quantitative Research, Se Habla Espanol, Telecommunications..., Training, Negotiation, Microsoft Excel, Social Media, Event Planning, Hospitality Management, Market Analysis, Client Services
Education
University of Kansas 2008 — 2011
Biochemistry
Cowley College 2007 — 2008
Associate of Science (A.S.), Chemistry
Wichita High School South 2003 — 2007
High School, Course Studies
Greg Chan Greg Chan's Convergys Experience January 1998 - January 2003
Job President at Hydrocarbon Group
Industry Automotive
Experience
Hydrocarbon Group October 2011 - Present
Megatrol Inc. October 2010 - Present
Rukse 2012 - 2013
RDSI February 2003 - February 2007
Convergys January 1998 - January 2003
Skills
Manufacturing, Product Development, Business Development, Automotive, Product Marketing, Training, Sales, New Business Development, Customer Service, Sales Process, Engineering, Account Management, Continuous Improvement, Marketing Strategy, Sales Management, Management
Education
Cypress College
Zoology/Animal Biology
Weber State University
Hydrocarbon Group October 2011 - Present
Megatrol Inc. October 2010 - Present
Rukse 2012 - 2013
RDSI February 2003 - February 2007
Convergys January 1998 - January 2003
Skills
Manufacturing, Product Development, Business Development, Automotive, Product Marketing, Training, Sales, New Business Development, Customer Service, Sales Process, Engineering, Account Management, Continuous Improvement, Marketing Strategy, Sales Management, Management
Education
Cypress College
Zoology/Animal Biology
Weber State University
Roxanna Urianza Roxanna Urianza's Convergys Experience April 2000 - Present
Job Customer Service Representative
Industry Consumer Services
Experience
Convergys April 2000 - Present
Skills
Customer Experience
Education
Utah College of Massage Therapy Inc-Utah Valley 1999 — 2000
Certificate, Massage Therapy/Therapeutic Massage
Cypress College 1988 — 1990
Developmental Psychology
Convergys April 2000 - Present
Skills
Customer Experience
Education
Utah College of Massage Therapy Inc-Utah Valley 1999 — 2000
Certificate, Massage Therapy/Therapeutic Massage
Cypress College 1988 — 1990
Developmental Psychology
Travis Dunn Travis Dunn's Convergys Experience January 2012 - June 2015
Job Looking for my next great job opportunity!
Industry Outsourcing/Offshoring
Experience
Convergys January 2012 - June 2015
Convergys July 2010 - January 2012
Convergys November 2010 - March 2011
Online Communications August 2007 - October 2008
The Newton Kansan January 2006 - June 2007
Skills
Training Management, Management, Coaching, Microsoft Office, Priority Management, Multi Tasking, Employee Training, Training, Training Delivery, Onboarding, Customer Service, Soft Skills, Employee Relations, Leadership Development, Performance Management, Call Centers, Training Needs Analysis, Employee Engagement, Team Leadership
Education
Cowley College 2012 — 2015
Business Administration and Management, General
Emporia State University
Convergys January 2012 - June 2015
Convergys July 2010 - January 2012
Convergys November 2010 - March 2011
Online Communications August 2007 - October 2008
The Newton Kansan January 2006 - June 2007
Skills
Training Management, Management, Coaching, Microsoft Office, Priority Management, Multi Tasking, Employee Training, Training, Training Delivery, Onboarding, Customer Service, Soft Skills, Employee Relations, Leadership Development, Performance Management, Call Centers, Training Needs Analysis, Employee Engagement, Team Leadership
Education
Cowley College 2012 — 2015
Business Administration and Management, General
Emporia State University
Marcelo Bermudez, PMP Marcelo Bermudez, PMP's Convergys Experience August 2001 - June 2002
Job
Industry Information Technology and Services
Experience
Fannie Mae June 2015 - Present
Primatics Financial September 2014 - June 2015
Capital One October 2009 - February 2014
Capital One September 2005 - October 2009
Capital One June 2002 - September 2005
Convergys August 2001 - June 2002
Strategy.com 2000 - 2001
Orbcomm 1997 - 2000
Kaman Sciences Corporation 1992 - 1997
Skills
Program Management, Leadership, Integration, Vendor Management, Process Improvement, Analytics, SDLC, IT Strategy, Cross-functional Team..., Risk Management, PMO, Business Process..., Requirements Analysis, Business Analysis, Financial Services, Management Consulting, Portfolio Management, PMP, Project Management, Aerospace Engineering, Project Portfolio..., IT Management
Education
University of Virginia 1995 — 1997
MS, Aerospace Engineering
Cornell University 1986 — 1991
BS, Aerospace Engineering
The George Washington University 2004 — 2004
Masters Certificate, Project Management
Fannie Mae June 2015 - Present
Primatics Financial September 2014 - June 2015
Capital One October 2009 - February 2014
Capital One September 2005 - October 2009
Capital One June 2002 - September 2005
Convergys August 2001 - June 2002
Strategy.com 2000 - 2001
Orbcomm 1997 - 2000
Kaman Sciences Corporation 1992 - 1997
Skills
Program Management, Leadership, Integration, Vendor Management, Process Improvement, Analytics, SDLC, IT Strategy, Cross-functional Team..., Risk Management, PMO, Business Process..., Requirements Analysis, Business Analysis, Financial Services, Management Consulting, Portfolio Management, PMP, Project Management, Aerospace Engineering, Project Portfolio..., IT Management
Education
University of Virginia 1995 — 1997
MS, Aerospace Engineering
Cornell University 1986 — 1991
BS, Aerospace Engineering
The George Washington University 2004 — 2004
Masters Certificate, Project Management
Rita Antal-Bacsó's Convergys Experience May 2009 - June 2010
Job Operations Manager at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso June 2010 - Present
Convergys May 2009 - June 2010
Hewlett-Packard, former EDS Hungary Ltd. May 2007 - May 2009
Hewlett-Packard, former EDS Hungary Ltd. January 2007 - December 2007
Hewlett-Packard, former EDS Hungary Ltd. January 2006 - January 2007
Hewlett-Packard, former EDS Hungary Ltd. May 2005 - January 2006
Skills
Outsourcing, BPO, Vendor Management, Process Improvement, Team Management, Change Management, Management, Operations Management, SAP, Business Process..., Motivation, Talent Management, Team Leadership, Cross-functional Team..., Customer Service, Disaster Recovery, Interviews, Internal Communications, PowerPoint, CRM, Shared Services, SAP HR, Human Resources, Performance Management, Leadership, Training, Sla, Employee Engagement, Project Planning, Coaching
Education
Pécsi Tudományegyetem 2006 — 2008
Master of Business Administration (MBA), Marketing
Budapesti Gazdasági Főiskola 2001 — 2005
Bachelor of Commerce (B.Com.), European Studies/Civilization
Liverpool John Moores University 2003 — 2004
Bachelor of Commerce (B.Com.), European Studies/Civilization
NorthgateArinso June 2010 - Present
Convergys May 2009 - June 2010
Hewlett-Packard, former EDS Hungary Ltd. May 2007 - May 2009
Hewlett-Packard, former EDS Hungary Ltd. January 2007 - December 2007
Hewlett-Packard, former EDS Hungary Ltd. January 2006 - January 2007
Hewlett-Packard, former EDS Hungary Ltd. May 2005 - January 2006
Skills
Outsourcing, BPO, Vendor Management, Process Improvement, Team Management, Change Management, Management, Operations Management, SAP, Business Process..., Motivation, Talent Management, Team Leadership, Cross-functional Team..., Customer Service, Disaster Recovery, Interviews, Internal Communications, PowerPoint, CRM, Shared Services, SAP HR, Human Resources, Performance Management, Leadership, Training, Sla, Employee Engagement, Project Planning, Coaching
Education
Pécsi Tudományegyetem 2006 — 2008
Master of Business Administration (MBA), Marketing
Budapesti Gazdasági Főiskola 2001 — 2005
Bachelor of Commerce (B.Com.), European Studies/Civilization
Liverpool John Moores University 2003 — 2004
Bachelor of Commerce (B.Com.), European Studies/Civilization
Jerry Kruse Jerry Kruse's Convergys Experience February 2007 - May 2008
Job Uber Driver
Industry Transportation/Trucking/Railroad
Experience
Uber 2014 - Present
Probuild April 2013 - February 2014
Catholic Health February 2010 - February 2013
Catholic Health Initiatives January 2010 - February 2013
Great West Financial December 2009 - January 2010
IBM/Kelly/Spherion June 2008 - November 2009
Convergys February 2007 - May 2008
Skills
MS Office, Outlook, windows 7, XP, DOS, Live Meeting, Mobile Devices, Windows 7, Troubleshooting, Microsoft Office, Customer Service, Lotus Notes, BMC Remedy, Call Center, Active Directory, Citrix, Call Centers, Networking, Access, Help Desk Support, Windows, Software Documentation
Education
Dakota State University
Bachelor of Science (BS), Music
Dakota State University
Uber 2014 - Present
Probuild April 2013 - February 2014
Catholic Health February 2010 - February 2013
Catholic Health Initiatives January 2010 - February 2013
Great West Financial December 2009 - January 2010
IBM/Kelly/Spherion June 2008 - November 2009
Convergys February 2007 - May 2008
Skills
MS Office, Outlook, windows 7, XP, DOS, Live Meeting, Mobile Devices, Windows 7, Troubleshooting, Microsoft Office, Customer Service, Lotus Notes, BMC Remedy, Call Center, Active Directory, Citrix, Call Centers, Networking, Access, Help Desk Support, Windows, Software Documentation
Education
Dakota State University
Bachelor of Science (BS), Music
Dakota State University
FRANCELIS CORDERO FRANCELIS CORDERO's Convergys Experience March 2013 - May 2014
Job Consumer Services
Industry Consumer Services
Experience
Teatro Moderno Puertorriqueño Inc. June 2014 - Present
Convergys March 2013 - May 2014
Skills
Customer Service, Microsoft Word, Microsoft Excel, Windows
Education
CUNY Bronx Community College
Registered Nursing/Registered Nurse
Teatro Moderno Puertorriqueño Inc. June 2014 - Present
Convergys March 2013 - May 2014
Skills
Customer Service, Microsoft Word, Microsoft Excel, Windows
Education
CUNY Bronx Community College
Registered Nursing/Registered Nurse
György Chityil's Convergys Experience 2006 - 2007
Job Global Production Management Lead at Disney Online
Industry Information Technology and Services
Experience
Disney Online October 2013 - Present
Disney Online June 2007 - October 2013
Convergys 2006 - 2007
IBM 2004 - 2006
European Commission October 2003 - March 2004
KPMG Consulting September 2002 - September 2003
Skills
IT Management, IT Strategy, IT Audit, IT Operations, Web Services, Web Analytics, Management Consulting, Team Building, Recruitment/Retention, Budgeting, Drupal, Wordpress, Open Source, Management, Business Strategy, Budgets, Scrum, WordPress, Training, Entrepreneurship, Strategic Planning, Mergers & Acquisitions, Outsourcing, E-commerce, Business Process..., Business Analysis, SAP, CRM, Team Management, Change Management, Business Process, Leadership, Business Intelligence
Education
Corvinus University of Budapest 2000 — 2002
Master of Science, Information Management
HEC Montreal 2001 — 2001
Scholarship, Finance and IT
The University of Dallas 1997 — 2000
Bachelor of Arts, Economics
Eötvös József Gimnázium 1993 — 1997
Baccalaureat
Cistercian Prep School 1994 — 1995
Diana úti Általános Iskola
Disney Online October 2013 - Present
Disney Online June 2007 - October 2013
Convergys 2006 - 2007
IBM 2004 - 2006
European Commission October 2003 - March 2004
KPMG Consulting September 2002 - September 2003
Skills
IT Management, IT Strategy, IT Audit, IT Operations, Web Services, Web Analytics, Management Consulting, Team Building, Recruitment/Retention, Budgeting, Drupal, Wordpress, Open Source, Management, Business Strategy, Budgets, Scrum, WordPress, Training, Entrepreneurship, Strategic Planning, Mergers & Acquisitions, Outsourcing, E-commerce, Business Process..., Business Analysis, SAP, CRM, Team Management, Change Management, Business Process, Leadership, Business Intelligence
Education
Corvinus University of Budapest 2000 — 2002
Master of Science, Information Management
HEC Montreal 2001 — 2001
Scholarship, Finance and IT
The University of Dallas 1997 — 2000
Bachelor of Arts, Economics
Eötvös József Gimnázium 1993 — 1997
Baccalaureat
Cistercian Prep School 1994 — 1995
Diana úti Általános Iskola
Troy Gaddis Troy Gaddis's Convergys Experience December 2007 - June 2008
Job Independent Health Contractor at Family Life Care
Industry Health, Wellness and Fitness
Experience
Flagler Health and Rehabilitation November 2009 - Present
FAMILY LIFE CARE October 2007 - Present
Family Life Care October 2007 - Present
Troy Inc. January 2005 - Present
Convergys December 2007 - June 2008
west Inc. October 2005 - October 2006
MCI Corporation January 2002 - August 2004
E2, Epitome, Clique January 1997 - January 2002
City Staffing January 1996 - May 2001
Skills
Cpr Certified, Healthcare, Nursing, Vital Signs, Home Care, Rehabilitation, Nutrition, Blood Pressure, Hospitals, Elder Care, Treatment, Fitness, EMR, Medical Records, Healthcare Management, HIPAA, First Aid, Wellness, Mental Health, Patient Advocacy, Appointment Scheduling, Health Promotion, Health Education, Direct Patient Care, Patient Safety, Infection Control, Data Entry, Quality Patient Care, Nursing Care, Prevention, Trach Care, Medicare, Patient Education, Wound Care, Healthcare Information..., Inpatient, Psychology, Geriatric Nursing, CPR Certified, Customer Service, Team Building, Microsoft Word, Microsoft Office, Management, Public Speaking, Training, Event Planning, Leadership, Microsoft Excel, Social Media
Education
Daytona College 2009 — 2014
Bachelor of Applied Science (BASc), Operations Management and Supervision
Flagler Health and Rehabilitation November 2009 - Present
FAMILY LIFE CARE October 2007 - Present
Family Life Care October 2007 - Present
Troy Inc. January 2005 - Present
Convergys December 2007 - June 2008
west Inc. October 2005 - October 2006
MCI Corporation January 2002 - August 2004
E2, Epitome, Clique January 1997 - January 2002
City Staffing January 1996 - May 2001
Skills
Cpr Certified, Healthcare, Nursing, Vital Signs, Home Care, Rehabilitation, Nutrition, Blood Pressure, Hospitals, Elder Care, Treatment, Fitness, EMR, Medical Records, Healthcare Management, HIPAA, First Aid, Wellness, Mental Health, Patient Advocacy, Appointment Scheduling, Health Promotion, Health Education, Direct Patient Care, Patient Safety, Infection Control, Data Entry, Quality Patient Care, Nursing Care, Prevention, Trach Care, Medicare, Patient Education, Wound Care, Healthcare Information..., Inpatient, Psychology, Geriatric Nursing, CPR Certified, Customer Service, Team Building, Microsoft Word, Microsoft Office, Management, Public Speaking, Training, Event Planning, Leadership, Microsoft Excel, Social Media
Education
Daytona College 2009 — 2014
Bachelor of Applied Science (BASc), Operations Management and Supervision
Jesse Sepulveda Jesse Sepulveda's Convergys Experience 2013 - 2014
Job Telecommunications Professional
Industry Telecommunications
Experience
Convergys 2013 - 2014
FAO Schwarz August 2010 - May 2011
Skills
Avionics, Microsoft Office, Social Networking, Music, Circuit Analysis, Windows XP Pro, Windows 7, Windows Vista, OS X, iOS, Customer Service, Team Leadership, Team Management, Teamwork, Teaching, Dependable Team Player, PowerPoint, First Responder, First Aid, Adult CPR, Windows, Soft Skills, Call Centers, Help Desk Support
Education
Daytona State College 2011 — 2013
Associate of Arts (A.A.), Education
CUNY Bronx Community College 2006 — 2006
Convergys 2013 - 2014
FAO Schwarz August 2010 - May 2011
Skills
Avionics, Microsoft Office, Social Networking, Music, Circuit Analysis, Windows XP Pro, Windows 7, Windows Vista, OS X, iOS, Customer Service, Team Leadership, Team Management, Teamwork, Teaching, Dependable Team Player, PowerPoint, First Responder, First Aid, Adult CPR, Windows, Soft Skills, Call Centers, Help Desk Support
Education
Daytona State College 2011 — 2013
Associate of Arts (A.A.), Education
CUNY Bronx Community College 2006 — 2006
Khrista Lawlor's Convergys Experience October 2002 - March 2006
Job Customer Service Manger at TD
Industry Insurance
Experience
TD March 2014 - Present
BlackBerry November 2012 - November 2013
BlackBerry February 2011 - November 2012
BlackBerry November 2009 - February 2011
BlackBerry July 2008 - November 2009
BlackBerry April 2006 - July 2008
Convergys October 2002 - March 2006
Convergys February 2000 - October 2002
Skills
Telecommunications, Project Management, Technical Support, Blackberry, Vendor Management, Wireless, Mobile Devices, BMC Remedy, Mobile Technology, Networking, Call Centers, Troubleshooting, Cross-functional Team..., Process Improvement, Management, Leadership, Customer Satisfaction
Education
Dalhousie University 2005 — 2006
Introduction to Business Management
Scotia Career Academy 1999 — 2000
Paralegal
TD March 2014 - Present
BlackBerry November 2012 - November 2013
BlackBerry February 2011 - November 2012
BlackBerry November 2009 - February 2011
BlackBerry July 2008 - November 2009
BlackBerry April 2006 - July 2008
Convergys October 2002 - March 2006
Convergys February 2000 - October 2002
Skills
Telecommunications, Project Management, Technical Support, Blackberry, Vendor Management, Wireless, Mobile Devices, BMC Remedy, Mobile Technology, Networking, Call Centers, Troubleshooting, Cross-functional Team..., Process Improvement, Management, Leadership, Customer Satisfaction
Education
Dalhousie University 2005 — 2006
Introduction to Business Management
Scotia Career Academy 1999 — 2000
Paralegal
Aaron Fritschen Aaron Fritschen's Convergys Experience October 2008 - March 2010
Job Programmer/Analyst Custome Mobile Developer at Spirit AeroSystems
Industry Information Technology and Services
Experience
Spirit AeroSystems Technical Analyst & DeveloperAGCO CorporationJuly 2013 - Present
NetApp March 2012 - July 2013
Adecco Group September 2011 - January 2012
Convergys October 2008 - March 2010
Skills
Technical Support, Disaster Recovery, SAN, Customer Service, Virtualization, Visual Studio, Networking, Training, Management, Database Administration, Development, SQL, Game Design, Unity3D, Xcode, Android Studio, Photoshop, C#, VB.NET, VBA, Microsoft SQL Server
Education
Full Sail University 2014 — 2015
Master's Degree, Mobile Gaming Development
Friends University 2011 — 2013
Bachelor of Computer Science (BSCS), Computer Science, 3.4
Cowley College 2007 — 2010
Associate of Arts (AA), General Studies
Spirit AeroSystems Technical Analyst & DeveloperAGCO CorporationJuly 2013 - Present
NetApp March 2012 - July 2013
Adecco Group September 2011 - January 2012
Convergys October 2008 - March 2010
Skills
Technical Support, Disaster Recovery, SAN, Customer Service, Virtualization, Visual Studio, Networking, Training, Management, Database Administration, Development, SQL, Game Design, Unity3D, Xcode, Android Studio, Photoshop, C#, VB.NET, VBA, Microsoft SQL Server
Education
Full Sail University 2014 — 2015
Master's Degree, Mobile Gaming Development
Friends University 2011 — 2013
Bachelor of Computer Science (BSCS), Computer Science, 3.4
Cowley College 2007 — 2010
Associate of Arts (AA), General Studies
Anna Majtényi Anna Majtényi's Convergys Experience May 2009 - October 2009
Job Controller at Egis Pharmaceuticals PLC
Industry Pharmaceuticals
Experience
Egis Pharmaceuticals PLC April 2014 - Present
ExxonMobil July 2012 - December 2013
ExxonMobilBudapest January 2010 - May 2012
Convergys May 2009 - October 2009
GE March 2008 - October 2008
Skills
SAP, Process Improvement, Fixed Assets, Petroleum, Oil/Gas, Analysis, Financial Reporting, SAP R/3, Accounting, Sarbanes-Oxley Act, Microsoft Excel, Lotus Notes, Account Reconciliation, Invoicing, Human Resources
Education
Budapesti Corvinus Egyetem 2003 — 2009
Master's degree, Economics
Egis Pharmaceuticals PLC April 2014 - Present
ExxonMobil July 2012 - December 2013
ExxonMobilBudapest January 2010 - May 2012
Convergys May 2009 - October 2009
GE March 2008 - October 2008
Skills
SAP, Process Improvement, Fixed Assets, Petroleum, Oil/Gas, Analysis, Financial Reporting, SAP R/3, Accounting, Sarbanes-Oxley Act, Microsoft Excel, Lotus Notes, Account Reconciliation, Invoicing, Human Resources
Education
Budapesti Corvinus Egyetem 2003 — 2009
Master's degree, Economics
Cedric Parms Cedric Parms's Convergys Experience September 2007 - April 2008
Job Admissions Counselor at Dillard University
Industry Public Relations and Communications
Experience
Dillard University May 2014 - Present
Southern University and A&M College System May 2011 - May 2014
Southern University and A&M College System August 2009 - August 2013
Advance Baton Rouge Charter Schools Association June 2010 - September 2010
Tyrus Thomas, Inc May 2009 - August 2009
Wells Fargo Bank June 2008 - May 2009
Convergys September 2007 - April 2008
The Shoe Warehouse February 2006 - August 2007
Sprint Nextel April 2003 - March 2006
Continental ExpressJet March 2002 - April 2003
Skills
Call Center, Marketing, Customer Service, PowerPoint, Basketball, College Recruiting, Student Recruiting, Public Speaking, Event Planning, Higher Education, Media Relations, Public Relations, Academic Advising, Teaching, Student Affairs, Recruiting, Management, Call Centers, Staff Development
Education
Concordia University-Portland 2014 — 2015
Master's of Education, Educational Leadership and Administration, General
Southern University and Agricultural and Mechanical College at Baton Rouge 2008 — 2010
Bachelor of Arts (B.A.), Mass Communications/Spanish
Dillard University May 2014 - Present
Southern University and A&M College System May 2011 - May 2014
Southern University and A&M College System August 2009 - August 2013
Advance Baton Rouge Charter Schools Association June 2010 - September 2010
Tyrus Thomas, Inc May 2009 - August 2009
Wells Fargo Bank June 2008 - May 2009
Convergys September 2007 - April 2008
The Shoe Warehouse February 2006 - August 2007
Sprint Nextel April 2003 - March 2006
Continental ExpressJet March 2002 - April 2003
Skills
Call Center, Marketing, Customer Service, PowerPoint, Basketball, College Recruiting, Student Recruiting, Public Speaking, Event Planning, Higher Education, Media Relations, Public Relations, Academic Advising, Teaching, Student Affairs, Recruiting, Management, Call Centers, Staff Development
Education
Concordia University-Portland 2014 — 2015
Master's of Education, Educational Leadership and Administration, General
Southern University and Agricultural and Mechanical College at Baton Rouge 2008 — 2010
Bachelor of Arts (B.A.), Mass Communications/Spanish
Rebecca Criss Rebecca Criss's Convergys Experience April 2012 - December 2012
Job Admissions Advisor at Kaplan University
Industry Telecommunications
Experience
Kaplan University May 2013 - Present
Convergys April 2012 - December 2012
Oates Family September 2008 - April 2011
Tott Family May 2008 - August 2008
Converse College August 2007 - May 2008
YMCA Camp May 2007 - August 2007
Skills
Customer Service, Childcare
Education
Converse College 2006 — 2011
Bachelor of Arts, Psychology
Kaplan University May 2013 - Present
Convergys April 2012 - December 2012
Oates Family September 2008 - April 2011
Tott Family May 2008 - August 2008
Converse College August 2007 - May 2008
YMCA Camp May 2007 - August 2007
Skills
Customer Service, Childcare
Education
Converse College 2006 — 2011
Bachelor of Arts, Psychology
Scott Hiltonen Scott Hiltonen's Convergys Experience November 2003 - Present
Job Problem Manager at Convergys
Industry Consumer Services
Experience
Convergys November 2003 - Present
Intermec Technologies 1999 - 2003
MCI WORLDCOM ADVANCED NETWORKS 1996 - 1999
American Power Conversion 1993 - 1996
Education
Cornell University 1989 — 1993
BS, Mechanical & Aerospace Engr
Convergys November 2003 - Present
Intermec Technologies 1999 - 2003
MCI WORLDCOM ADVANCED NETWORKS 1996 - 1999
American Power Conversion 1993 - 1996
Education
Cornell University 1989 — 1993
BS, Mechanical & Aerospace Engr
![Dick Valentine [LION] accepts all invites](https://cdn.bearsofficialsstore.com/li/webp/30886458.webp)
Dick Valentine [LION] accepts all invites Dick Valentine [LION] accepts all invites's Convergys Experience 2005 - 2007
Job 1st Vice Chair, Board of Directors Family Foundations of Northeast Florida
Industry Management Consulting
Experience
Florida Department of Children and Families March 2011 - Present
Family Foundations of Northeast Florida October 2010 - Present
Valentine Management Group, Inc. 2005 - Present
eLoyalty 2007 - 2009
Convergys 2005 - 2007
Telesis Solutions, Inc. 2000 - 2005
HomeSide Lending, Inc. 1997 - 1999
AT&T 1990 - 1995
AT&T 1986 - 1988
Skills
Program Management, Call Center, Leadership
Education
Cornell University - Johnson Graduate School of Management 1987 — 1988
MS, Labor Relations & Collective Bargaining
Virginia Military Institute 1968 — 1972
BS, Electrical Engineering
Denbigh High
Florida Department of Children and Families March 2011 - Present
Family Foundations of Northeast Florida October 2010 - Present
Valentine Management Group, Inc. 2005 - Present
eLoyalty 2007 - 2009
Convergys 2005 - 2007
Telesis Solutions, Inc. 2000 - 2005
HomeSide Lending, Inc. 1997 - 1999
AT&T 1990 - 1995
AT&T 1986 - 1988
Skills
Program Management, Call Center, Leadership
Education
Cornell University - Johnson Graduate School of Management 1987 — 1988
MS, Labor Relations & Collective Bargaining
Virginia Military Institute 1968 — 1972
BS, Electrical Engineering
Denbigh High
Andrew Horvet's Convergys Experience November 2011 - Present
Job Technical Support Advisor at Convergys
Industry Marketing and Advertising
Experience
Convergys November 2011 - Present
Homelife International January 2010 - Present
Northstar Location Services December 2010 - November 2011
First Amerigo June 2009 - December 2009
Realty Trade June 2009 - July 2009
Kiesco, LLC November 2008 - June 2009
Sentinel Partners January 2008 - November 2008
Sentinel Partners January 2008 - November 2008
East Coast Mortgage Funding October 2004 - January 2008
Primerica Financial Services November 2002 - October 2003
Skills
Event Management, New Business Development, Marketing, Social Media, Team Building, Public Speaking, Strategic Planning, Business Development, Negotiation, Social Media Marketing, Small Business, Sales, Marketing Strategy, Management, Sales Management, Advertising, Recruiting, Customer Service, Analysis, Databases, Marketing Communications, Online Advertising, Team Leadership, Leadership, Call Centers, Budgets, Online Marketing, Entrepreneurship, Fundraising, Digital Marketing, SaaS, Sales Process, Project Management, Account Management, Operations Management, Process Improvement, Training, Telecommunications, Key Account Management, Marketing Management, Salesforce.com, Product Management, Blogging, Photoshop, Program Management, CRM, Leadership Development, Public Relations, Email Marketing, Direct Marketing
Education
Curry College 1990 — 1994
Bachelor of Arts (B.A.), English Language and Literature/Letters
Xaverian 1986 — 1990
High School, General
Convergys November 2011 - Present
Homelife International January 2010 - Present
Northstar Location Services December 2010 - November 2011
First Amerigo June 2009 - December 2009
Realty Trade June 2009 - July 2009
Kiesco, LLC November 2008 - June 2009
Sentinel Partners January 2008 - November 2008
Sentinel Partners January 2008 - November 2008
East Coast Mortgage Funding October 2004 - January 2008
Primerica Financial Services November 2002 - October 2003
Skills
Event Management, New Business Development, Marketing, Social Media, Team Building, Public Speaking, Strategic Planning, Business Development, Negotiation, Social Media Marketing, Small Business, Sales, Marketing Strategy, Management, Sales Management, Advertising, Recruiting, Customer Service, Analysis, Databases, Marketing Communications, Online Advertising, Team Leadership, Leadership, Call Centers, Budgets, Online Marketing, Entrepreneurship, Fundraising, Digital Marketing, SaaS, Sales Process, Project Management, Account Management, Operations Management, Process Improvement, Training, Telecommunications, Key Account Management, Marketing Management, Salesforce.com, Product Management, Blogging, Photoshop, Program Management, CRM, Leadership Development, Public Relations, Email Marketing, Direct Marketing
Education
Curry College 1990 — 1994
Bachelor of Arts (B.A.), English Language and Literature/Letters
Xaverian 1986 — 1990
High School, General
Anthony Hulett Anthony Hulett's Convergys Experience August 2014 - Present
Job Simple Job, Productive Hobbies
Industry Telecommunications
Experience
Convergys August 2014 - Present
Express Employment Professionals June 2014 - August 2014
Pei Wei Asian Diner 2013 - 2014
Forest Home Christian Camp February 2011 - February 2012
Skills
Computers, Landscaping, Customer Service
Education
Estrella Mountain Community College 2014 — 2014
N/A, General Studies
Westwood College-Los Angeles 2010 — 2011
N/A, Animation and Game Design
Crafton Hills College 2009 — 2010
N/A, General Studies
Yucaipa High School 2005 — 2009
Diploma, General Studies
Convergys August 2014 - Present
Express Employment Professionals June 2014 - August 2014
Pei Wei Asian Diner 2013 - 2014
Forest Home Christian Camp February 2011 - February 2012
Skills
Computers, Landscaping, Customer Service
Education
Estrella Mountain Community College 2014 — 2014
N/A, General Studies
Westwood College-Los Angeles 2010 — 2011
N/A, Animation and Game Design
Crafton Hills College 2009 — 2010
N/A, General Studies
Yucaipa High School 2005 — 2009
Diploma, General Studies
Mary Sleith Mary Sleith's Convergys Experience 2008 - 2009
Job Independent Human Resources Professional
Industry Human Resources
Experience
Human Resource Consultant 1990 - Present
Convergys 2008 - 2009
Aditya Birla Minacs 2005 - 2007
Bell Aliant 1995 - 2005
Skills
Recruiting, Call Center, Human Resources, Strategic Planning, Employee Engagement, Talent Acquisition, Performance Management, Talent Management, Employee Relations, Succession Planning, HR Consulting, Technical Recruiting, HR Policies, HRIS, Strategy, Management, Workshop Facilitation, Training, Personnel Management, Interviews, Resume Writing, Workforce Planning, Employee Training, Career Development, New Hire Orientations, Executive Search, Organizational..., Leadership Development, Call Centers, Applicant Tracking..., Organizational..., Onboarding
Education
Dalhousie University
CHRP, Human Resources
Human Resource Consultant 1990 - Present
Convergys 2008 - 2009
Aditya Birla Minacs 2005 - 2007
Bell Aliant 1995 - 2005
Skills
Recruiting, Call Center, Human Resources, Strategic Planning, Employee Engagement, Talent Acquisition, Performance Management, Talent Management, Employee Relations, Succession Planning, HR Consulting, Technical Recruiting, HR Policies, HRIS, Strategy, Management, Workshop Facilitation, Training, Personnel Management, Interviews, Resume Writing, Workforce Planning, Employee Training, Career Development, New Hire Orientations, Executive Search, Organizational..., Leadership Development, Call Centers, Applicant Tracking..., Organizational..., Onboarding
Education
Dalhousie University
CHRP, Human Resources
Phuong Skovgaard's Convergys Experience July 2005 - July 2009
Job Program Manager, PMO at Amazon Development Centre, London
Industry Information Technology and Services
Experience
Amazon Development Centre, London August 2012 - Present
Skovgaard Coaching January 2012 - Present
Whistlebrook July 2009 - December 2011
Convergys July 2005 - July 2009
Motorola January 2001 - July 2005
Capgemini June 1995 - December 2000
Medical Information Systems January 1993 - June 1995
Skills
Program Management, Telecommunications, PMO, Customer Relations, People Management, Outsourcing, IT Service Management, Software Project..., SDLC, Agile, Business Intelligence, Consultancy, Data Warehousing, Stakeholder Management, Management, Agile Methodologies, Business Analysis, Requirements Gathering, Project Management, Testing, Scrum, Software Development, Strategy, Project Portfolio..., Consulting, Leadership, Pre-sales
Education
The Coaching Academy 2013 — 2014
Personal Performance Development, Goal Development Coaching
University of Washington 2004 — 2005
PMI, Project Management
Danmarks Tekniske Universitet 1988 — 1993
MSc, Engineering
University of Strathclyde 1990 — 1990
Placement at Business Economics department, Business Economic
Amazon Development Centre, London August 2012 - Present
Skovgaard Coaching January 2012 - Present
Whistlebrook July 2009 - December 2011
Convergys July 2005 - July 2009
Motorola January 2001 - July 2005
Capgemini June 1995 - December 2000
Medical Information Systems January 1993 - June 1995
Skills
Program Management, Telecommunications, PMO, Customer Relations, People Management, Outsourcing, IT Service Management, Software Project..., SDLC, Agile, Business Intelligence, Consultancy, Data Warehousing, Stakeholder Management, Management, Agile Methodologies, Business Analysis, Requirements Gathering, Project Management, Testing, Scrum, Software Development, Strategy, Project Portfolio..., Consulting, Leadership, Pre-sales
Education
The Coaching Academy 2013 — 2014
Personal Performance Development, Goal Development Coaching
University of Washington 2004 — 2005
PMI, Project Management
Danmarks Tekniske Universitet 1988 — 1993
MSc, Engineering
University of Strathclyde 1990 — 1990
Placement at Business Economics department, Business Economic
Brady Bingham's Convergys Experience June 2006 - August 2009
Job Computer Scientist at Hill AFB
Industry Information Technology and Services
Experience
United States Air Force August 2009 - Present
Convergys June 2006 - August 2009
Skills
C++, Java, HTML, CSS, IceFaces, JSF, LotusScript, Lotus Domino, Lotus Notes, Wireless Networking, Networking, CompTIA A+ Certification, Security+, SSL Certificates, Windows 7, Windows Vista, Windows XP Pro, Windows Server, Adobe Fireworks, Dreamweaver, Microsoft SQL Server, SQL, VMware Server, VMware Workstation, Microsoft Office, Visio, JavaScript, Solaris, OpenSuse, Red Hat Linux, Visual Studio
Education
Weber State University 2000 — 2005
Bachelor of Science (BS), Computer Science Systems Integration
Davis Applied Technology College 1997 — 1999
Heavy Duty Diesel Mechanic, Diesel Mechanics Technology/Technician
United States Air Force August 2009 - Present
Convergys June 2006 - August 2009
Skills
C++, Java, HTML, CSS, IceFaces, JSF, LotusScript, Lotus Domino, Lotus Notes, Wireless Networking, Networking, CompTIA A+ Certification, Security+, SSL Certificates, Windows 7, Windows Vista, Windows XP Pro, Windows Server, Adobe Fireworks, Dreamweaver, Microsoft SQL Server, SQL, VMware Server, VMware Workstation, Microsoft Office, Visio, JavaScript, Solaris, OpenSuse, Red Hat Linux, Visual Studio
Education
Weber State University 2000 — 2005
Bachelor of Science (BS), Computer Science Systems Integration
Davis Applied Technology College 1997 — 1999
Heavy Duty Diesel Mechanic, Diesel Mechanics Technology/Technician
Casie Stovall Casie Stovall's Convergys Experience January 2010 - April 2010
Job Children's Service Worker at State of Missouri
Industry Individual & Family Services
Experience
State of Missouri October 2010 - Present
Woman's Care April 2010 - September 2010
Convergys January 2010 - April 2010
Skills
Microsoft Office, Telephone Reception, Foster Care, Training, Friendly Personality, Motivated self-starter, Takes Direction Well, Customer Service, Team Management
Education
Northeastern State University 2002 — 2004
Bachelor of Science (BS), Elementary Education and Teaching
Connors State College 2000 — 2002
Associate of Arts (AA), Education
State of Missouri October 2010 - Present
Woman's Care April 2010 - September 2010
Convergys January 2010 - April 2010
Skills
Microsoft Office, Telephone Reception, Foster Care, Training, Friendly Personality, Motivated self-starter, Takes Direction Well, Customer Service, Team Management
Education
Northeastern State University 2002 — 2004
Bachelor of Science (BS), Elementary Education and Teaching
Connors State College 2000 — 2002
Associate of Arts (AA), Education
Winn Asay Winn Asay's Convergys Experience September 2002 - November 2006
Job Registered Nurse
Industry Hospital & Health Care
Experience
Veteran's Hospital January 2011 - May 2011
Bergen Mercy Hospital May 2008 - May 2010
Convergys September 2002 - November 2006
Americorps Vista/ Habitat for Humanity & Utah County Food Bank January 1997 - January 2000
Education
Creighton University
Bachelor of Science, Nursing
Veteran's Hospital January 2011 - May 2011
Bergen Mercy Hospital May 2008 - May 2010
Convergys September 2002 - November 2006
Americorps Vista/ Habitat for Humanity & Utah County Food Bank January 1997 - January 2000
Education
Creighton University
Bachelor of Science, Nursing
Fawn Mitchell Fawn Mitchell's Convergys Experience May 2007 - September 2007
Job A Little Bit of This and A Little Bit of That
Industry Music
Experience
Dunkin Donuts December 2013 - Present
The F•N Edge December 2011 - Present
The ADJENCY September 2010 - Present
Bahama Breeze July 2013 - March 2014
A3C Hip-Hop Festival July 2012 - October 2012
Hollywood East Entertainment June 2011 - April 2012
Burger King Corporation December 2008 - January 2010
Starbucks May 2008 - September 2008
Black Crow Media January 2008 - April 2008
Convergys May 2007 - September 2007
Skills
Social Media, Social Networking, Social Skills, Administrative..., Management, Publicity, Blogger, A&R, Brand Implementation, Personal Branding, Entertainment, Music Industry, Consulting, Talent Management, Event Management, Event Planning, Social Media Marketing, Music, Facebook, Festivals, Music Management, Talent Booking, Public Relations, Blogging, Radio, Music Publishing, Broadcast, Record Labels, Music Licensing, Entertainment Management, Digital Music Marketing, Concerts, Tour Management, Hip Hop, Music Supervision, Live Events, Pro Tools, Marketing, Mastering, Audio Engineering, Entertainment Industry, Concert Production, Talent Scouting, Music Production, Live Sound, Photography, Audio Post Production, Radio Promotions, Remixing
Education
Daytona Beach Community College 2014 — 2015
AS- in progress, Recording Arts Technology
Full Sail University 2012 — 2013
Bachelor of Science (BS), Music Business
Mainland High School 1996 — 2000
High School Diploma, Science and Performing Arts
Dunkin Donuts December 2013 - Present
The F•N Edge December 2011 - Present
The ADJENCY September 2010 - Present
Bahama Breeze July 2013 - March 2014
A3C Hip-Hop Festival July 2012 - October 2012
Hollywood East Entertainment June 2011 - April 2012
Burger King Corporation December 2008 - January 2010
Starbucks May 2008 - September 2008
Black Crow Media January 2008 - April 2008
Convergys May 2007 - September 2007
Skills
Social Media, Social Networking, Social Skills, Administrative..., Management, Publicity, Blogger, A&R, Brand Implementation, Personal Branding, Entertainment, Music Industry, Consulting, Talent Management, Event Management, Event Planning, Social Media Marketing, Music, Facebook, Festivals, Music Management, Talent Booking, Public Relations, Blogging, Radio, Music Publishing, Broadcast, Record Labels, Music Licensing, Entertainment Management, Digital Music Marketing, Concerts, Tour Management, Hip Hop, Music Supervision, Live Events, Pro Tools, Marketing, Mastering, Audio Engineering, Entertainment Industry, Concert Production, Talent Scouting, Music Production, Live Sound, Photography, Audio Post Production, Radio Promotions, Remixing
Education
Daytona Beach Community College 2014 — 2015
AS- in progress, Recording Arts Technology
Full Sail University 2012 — 2013
Bachelor of Science (BS), Music Business
Mainland High School 1996 — 2000
High School Diploma, Science and Performing Arts
Nate Arce's Convergys Experience 2007 - 2008
Job Desktop Support Specialist at Humble ISD
Industry Information Technology and Services
Experience
Humble ISD March 2008 - Present
Convergys 2007 - 2008
The Woodlands Resort & Conference Center 2004 - 2005
Hyatt Regency January 2002 - January 2004
City Year September 1991 - June 1992
Skills
Troubleshooting, XP, Customer Service, Administration, Active Directory, Computer Hardware, Software Installation, Novell, Groupwise, Linux, VirtualBox, Cpr Certified, aed, FCC License, Windows, Windows 7, Ubuntu, CompTIA A+ Certification, CompTIA Network+, Dell Computers, Dell Workstations, HP printers, Android, iPrint, ConsoleOne, Printers, Technology Integration, System Administration, Training, Laptops, Norton Ghost, Operating Systems, Technical Support, A Certified, Help Desk Support, Computer Repair, Wireless Networking, Workstations, Hardware, VMware, Networking, Network Security, Hardware Support, Windows XP Pro, Symantec Endpoint..., Windows Server, Servers, Network Administration, HP, Microsoft Office
Education
New England Institute of Art 2000 — 2003
University of Massachusetts Boston 1997 — 1998
Curry College 1996 — 1997
Communication and Media Studies
Humble ISD March 2008 - Present
Convergys 2007 - 2008
The Woodlands Resort & Conference Center 2004 - 2005
Hyatt Regency January 2002 - January 2004
City Year September 1991 - June 1992
Skills
Troubleshooting, XP, Customer Service, Administration, Active Directory, Computer Hardware, Software Installation, Novell, Groupwise, Linux, VirtualBox, Cpr Certified, aed, FCC License, Windows, Windows 7, Ubuntu, CompTIA A+ Certification, CompTIA Network+, Dell Computers, Dell Workstations, HP printers, Android, iPrint, ConsoleOne, Printers, Technology Integration, System Administration, Training, Laptops, Norton Ghost, Operating Systems, Technical Support, A Certified, Help Desk Support, Computer Repair, Wireless Networking, Workstations, Hardware, VMware, Networking, Network Security, Hardware Support, Windows XP Pro, Symantec Endpoint..., Windows Server, Servers, Network Administration, HP, Microsoft Office
Education
New England Institute of Art 2000 — 2003
University of Massachusetts Boston 1997 — 1998
Curry College 1996 — 1997
Communication and Media Studies
Tanya Sieliakus, CHRP Tanya Sieliakus, CHRP's Convergys Experience 2001 - 2003
Job VP Consulting Services at HR Pros
Industry Human Resources
Experience
HR pros Inc. September 2008 - Present
Commissionaires Nova Scotia June 2006 - April 2008
Sales Bridge September 2005 - April 2006
MarketBridge February 2005 - September 2005
Minacs March 2004 - February 2005
Nova Scotia Community College - Stelleraton Campus 2003 - 2003
Convergys 2001 - 2003
Georgia Pacific 2001 - 2001
USG 1998 - 2001
Skills
Employee Relations, HR Consulting, Non-profits, Coaching, Leadership Development, Change Management, Strategic Planning, Performance Management, Team Building, Business Strategy, Customer Relations, Organizational..., Employee Engagement, Customer Service, Talent Management, Interviewing, Negotiation, Management Consulting, Problem Solving, Mentoring, Public Speaking, Succession Planning, Planning, Policy, Talent Acquisition, Business Planning, Start-ups, Executive Coaching, Compensation, Hiring, Management, Training, Interviews, Employee Benefits, Personnel Management, Culture Change, Recruiting, Deferred Compensation, Technical Recruiting, Workforce Planning, Nonprofits, Onboarding, Career Management, Applicant Tracking..., Career Counseling, HR Policies, Employee Training, Human Resources, Career Development, Leadership
Education
Nova Scotia Community College 1997 — 1998
Post Graduate, Masters' Level Diploma in Human Resources Management, Human Resources Management
Dalhousie University 1995 — 1997
B.A., Sociology and Political Science
Charles P Allen 1984 — 1987
High School, University Preparatory Leaving Diploma
HR pros Inc. September 2008 - Present
Commissionaires Nova Scotia June 2006 - April 2008
Sales Bridge September 2005 - April 2006
MarketBridge February 2005 - September 2005
Minacs March 2004 - February 2005
Nova Scotia Community College - Stelleraton Campus 2003 - 2003
Convergys 2001 - 2003
Georgia Pacific 2001 - 2001
USG 1998 - 2001
Skills
Employee Relations, HR Consulting, Non-profits, Coaching, Leadership Development, Change Management, Strategic Planning, Performance Management, Team Building, Business Strategy, Customer Relations, Organizational..., Employee Engagement, Customer Service, Talent Management, Interviewing, Negotiation, Management Consulting, Problem Solving, Mentoring, Public Speaking, Succession Planning, Planning, Policy, Talent Acquisition, Business Planning, Start-ups, Executive Coaching, Compensation, Hiring, Management, Training, Interviews, Employee Benefits, Personnel Management, Culture Change, Recruiting, Deferred Compensation, Technical Recruiting, Workforce Planning, Nonprofits, Onboarding, Career Management, Applicant Tracking..., Career Counseling, HR Policies, Employee Training, Human Resources, Career Development, Leadership
Education
Nova Scotia Community College 1997 — 1998
Post Graduate, Masters' Level Diploma in Human Resources Management, Human Resources Management
Dalhousie University 1995 — 1997
B.A., Sociology and Political Science
Charles P Allen 1984 — 1987
High School, University Preparatory Leaving Diploma
Emily Navarette Emily Navarette's Convergys Experience July 2012 - March 2013
Job
Industry Marketing and Advertising
Experience
Convergys July 2012 - March 2013
Loaf N' Jug June 2012 - November 2012
Wichita Public Schools April 2009 - May 2012
Cut Loose Salon May 2011 - September 2011
Sedgwick County Area Educational Services Interlocal Cooperative August 2008 - April 2009
Skills
Dependable Team Player, Always Punctual, Special Education, Direct Sales, Call Centers, Customer Service, Customer Support, Time Management, Cash Handling Experience, Cash Register, Flexibility
Education
Wichita State University 2013 — 2017
Bachelor's, English Language and Literature and General Business
Cowley College 2010 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Convergys July 2012 - March 2013
Loaf N' Jug June 2012 - November 2012
Wichita Public Schools April 2009 - May 2012
Cut Loose Salon May 2011 - September 2011
Sedgwick County Area Educational Services Interlocal Cooperative August 2008 - April 2009
Skills
Dependable Team Player, Always Punctual, Special Education, Direct Sales, Call Centers, Customer Service, Customer Support, Time Management, Cash Handling Experience, Cash Register, Flexibility
Education
Wichita State University 2013 — 2017
Bachelor's, English Language and Literature and General Business
Cowley College 2010 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Richard Theaker Richard Theaker's Convergys Experience August 2006 - February 2007
Job Senior Software Developer / Software Tester at Telus Health
Industry Computer Software
Experience
Latin Parser Project – ITO 2.0 June 2014 - October 2014
Nav Canada August 2010 - July 2013
Hyperbolic Systems July 2009 - December 2009
Nav Canada January 2008 - May 2009
Dell Canada Inc February 2007 - January 2008
Convergys August 2006 - February 2007
DRDC/Radar Applications and Space Technology January 2005 - June 2005
General Dynamics Canada September 1999 - November 2004
General Dynamic Canada May 1997 - September 1999
MacDonald Dettwiler and Associates November 1996 - February 1997
Skills
Object Oriented Design, Java, Software Development, ClearCase, XML, C, Linux, Unix, C++, C#, .NET, TFS, System Testing, Manual Testing, UML, Matlab, Image Processing, ClearQuest, Eclipse, Visual Studio
Education
Cranfield University 1995 — 1996
Master of Science, Computer Software Engineering
University of Guelph 1982 — 1989
Bachelor of Science, Physics
Latin Parser Project – ITO 2.0 June 2014 - October 2014
Nav Canada August 2010 - July 2013
Hyperbolic Systems July 2009 - December 2009
Nav Canada January 2008 - May 2009
Dell Canada Inc February 2007 - January 2008
Convergys August 2006 - February 2007
DRDC/Radar Applications and Space Technology January 2005 - June 2005
General Dynamics Canada September 1999 - November 2004
General Dynamic Canada May 1997 - September 1999
MacDonald Dettwiler and Associates November 1996 - February 1997
Skills
Object Oriented Design, Java, Software Development, ClearCase, XML, C, Linux, Unix, C++, C#, .NET, TFS, System Testing, Manual Testing, UML, Matlab, Image Processing, ClearQuest, Eclipse, Visual Studio
Education
Cranfield University 1995 — 1996
Master of Science, Computer Software Engineering
University of Guelph 1982 — 1989
Bachelor of Science, Physics
Brandon Perea's Convergys Experience August 2007 - November 2008
Job "Together we can make a difference"
Industry Human Resources
Experience
First Uniform, Inc. 2012 - 2013
Erlanger Medical Center October 2010 - October 2012
Convergys August 2007 - November 2008
Regal Entertainment Group September 2005 - May 2006
Skills
Customer Service, Customer Satisfaction, Front Office, Office Administration, Clerical Skills, Computer Proficiency, Determination, Multi Tasking, Learning Quickly, Social Networking, Medical Terminology, Data Entry, Medical Records, Retail
Education
Capella University 2014 — 2015
Master of Science (M.S.), Industrial and Organizational Psychology
The University of Tennessee at Chattanooga 2009 — 2011
Bachelors of Science, Psychology
Dalton State College 2007 — 2009
Associates of Arts, Psychology
First Uniform, Inc. 2012 - 2013
Erlanger Medical Center October 2010 - October 2012
Convergys August 2007 - November 2008
Regal Entertainment Group September 2005 - May 2006
Skills
Customer Service, Customer Satisfaction, Front Office, Office Administration, Clerical Skills, Computer Proficiency, Determination, Multi Tasking, Learning Quickly, Social Networking, Medical Terminology, Data Entry, Medical Records, Retail
Education
Capella University 2014 — 2015
Master of Science (M.S.), Industrial and Organizational Psychology
The University of Tennessee at Chattanooga 2009 — 2011
Bachelors of Science, Psychology
Dalton State College 2007 — 2009
Associates of Arts, Psychology
Susan Huey, PHR Susan Huey, PHR's Convergys Experience 2002 - 2005
Job Service Delivery Architect at NGA Human Resources
Industry Outsourcing/Offshoring
Experience
NGA Human Resources February 2015 - Present
ADP October 2013 - January 2015
NorthgateArinso February 2011 - January 2013
IBM 2005 - 2010
Convergys 2002 - 2005
Lucent Technologies 1996 - 2002
AT&T 1985 - 1996
Skills
Outsourcing, Shared Services, BPO, Service Delivery, Offshoring, Business Transformation, Transition Management, Business Process, Business Process..., Vendor Management, Global Delivery, PMO, Business Process..., Sla, Process Management, Service Management, Resource Management, Governance, Performance Management, Business Analysis, Program Management, Project Delivery, Requirements Analysis, Call Center, Business Process Design, Process Improvement, Software Project..., HR Transformation, Management Consulting, ERP, Outsourcing Management, Integration, HR Consulting, Personnel Management, Management, Business Requirements, Operations Management, Pre-sales, Change Management, Call Centers, CRM, Solution Architecture, Consulting, Project Management, Leadership, HRIS, Human Resources, Analysis, Project Portfolio..., IT Outsourcing
Education
County College of Morris 1993 — 1996
NGA Human Resources February 2015 - Present
ADP October 2013 - January 2015
NorthgateArinso February 2011 - January 2013
IBM 2005 - 2010
Convergys 2002 - 2005
Lucent Technologies 1996 - 2002
AT&T 1985 - 1996
Skills
Outsourcing, Shared Services, BPO, Service Delivery, Offshoring, Business Transformation, Transition Management, Business Process, Business Process..., Vendor Management, Global Delivery, PMO, Business Process..., Sla, Process Management, Service Management, Resource Management, Governance, Performance Management, Business Analysis, Program Management, Project Delivery, Requirements Analysis, Call Center, Business Process Design, Process Improvement, Software Project..., HR Transformation, Management Consulting, ERP, Outsourcing Management, Integration, HR Consulting, Personnel Management, Management, Business Requirements, Operations Management, Pre-sales, Change Management, Call Centers, CRM, Solution Architecture, Consulting, Project Management, Leadership, HRIS, Human Resources, Analysis, Project Portfolio..., IT Outsourcing
Education
County College of Morris 1993 — 1996
Craig Muir Craig Muir's Convergys Experience December 2008 - Present
Job Senior Tech at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Convergys December 2008 - Present
Stream Global Services December 2007 - December 2008
Patties-N-Tings September 2004 - November 2007
Office Depot October 1996 - November 1999
Skills
Workforce Management, Service Delivery, Laptops, Avaya, Sla, Active Directory, XP, Printers, Help Desk Support, Windows 7, Microsoft Office, Windows Vista, Windows 2000, Outlook, Laser Printers, Multi Tasking, Call Centers, Computer Hardware, Computer Maintenance, Customer Satisfaction, Customer Support, Dell Computers, Group Policy, HP, Hardware, Hardware Installation, Hardware Support, Networking, Operating Systems, A Certified, Windows XP, Troubleshooting, Software Installation, Windows Server, Computer Repair, Technical Support, Remote Desktop, RAID, Backup Exec, Microsoft Exchange, Network Administration, Service Desk, Windows, Citrix, Lotus Notes, Software Documentation, System Deployment, Windows XP Pro, Quality Assurance, Servers
Education
Hillsborough Community College 1996 — 1997
D G Erwin Technical Center 1995 — 1996
Computer Software Technology/Technician
Convergys December 2008 - Present
Stream Global Services December 2007 - December 2008
Patties-N-Tings September 2004 - November 2007
Office Depot October 1996 - November 1999
Skills
Workforce Management, Service Delivery, Laptops, Avaya, Sla, Active Directory, XP, Printers, Help Desk Support, Windows 7, Microsoft Office, Windows Vista, Windows 2000, Outlook, Laser Printers, Multi Tasking, Call Centers, Computer Hardware, Computer Maintenance, Customer Satisfaction, Customer Support, Dell Computers, Group Policy, HP, Hardware, Hardware Installation, Hardware Support, Networking, Operating Systems, A Certified, Windows XP, Troubleshooting, Software Installation, Windows Server, Computer Repair, Technical Support, Remote Desktop, RAID, Backup Exec, Microsoft Exchange, Network Administration, Service Desk, Windows, Citrix, Lotus Notes, Software Documentation, System Deployment, Windows XP Pro, Quality Assurance, Servers
Education
Hillsborough Community College 1996 — 1997
D G Erwin Technical Center 1995 — 1996
Computer Software Technology/Technician
Andrew Eden Andrew Eden's Convergys Experience 2012 - 2013
Job Resource Coordinator at Election Systems & Software
Industry Consumer Services
Experience
Election Systems & Software March 2015 - Present
Election Systems & Software 2013 - March 2015
Convergys 2012 - 2013
Celebrity Staff 2012 - 2012
Telvent DTN 2011 - 2012
Great Western Bank 2009 - 2011
Disney Cruise Line 2008 - 2008
Disney Cruise Line 2005 - 2008
Skills
Microsoft Office, Microsoft Word, Outlook, Recruiting, Interview Preparation, Interviewing Skills, Creative Writing, Customer Service, Public Speaking, Office Administration, PowerPoint, Microsoft Publisher, Loan Origination, Loan processing, Retail Banking, Sales, Microsoft Excel, Account Management, Entertainment, Prospecting Skills, Cold Calling, Taleo, PeopleSoft, Marketing, New Business Development, Call Centers, Interviews
Education
Creighton University 2000 — 2004
Bachelors, political science, legal studies, and sociology
Northwest High School
Election Systems & Software March 2015 - Present
Election Systems & Software 2013 - March 2015
Convergys 2012 - 2013
Celebrity Staff 2012 - 2012
Telvent DTN 2011 - 2012
Great Western Bank 2009 - 2011
Disney Cruise Line 2008 - 2008
Disney Cruise Line 2005 - 2008
Skills
Microsoft Office, Microsoft Word, Outlook, Recruiting, Interview Preparation, Interviewing Skills, Creative Writing, Customer Service, Public Speaking, Office Administration, PowerPoint, Microsoft Publisher, Loan Origination, Loan processing, Retail Banking, Sales, Microsoft Excel, Account Management, Entertainment, Prospecting Skills, Cold Calling, Taleo, PeopleSoft, Marketing, New Business Development, Call Centers, Interviews
Education
Creighton University 2000 — 2004
Bachelors, political science, legal studies, and sociology
Northwest High School
Cynthia Leonard Cynthia Leonard's Convergys Experience September 2011 - June 2012
Job Stay at home fiancee
Industry Human Resources
Experience
Market Basket September 2013 - February 2014
Superior Creek Lodge December 2012 - June 2013
Convergys September 2011 - June 2012
Cracker Barrel April 2010 - December 2011
Dollar General October 2010 - April 2011
Superior Creek Lodge June 2009 - February 2010
Skills
Computer Literate, Microsoft Office, Process Improvement, Customer Service, Microsoft Excel, Team Building, Public Speaking, Sales, Budgets, Strategic Planning
Education
Covenant College 2005 — 2007
Bachelor of Science, Organizational Management
Dalton State College 2001 — 2004
Associate of Science, Middle Grades/Secondary Education
Market Basket September 2013 - February 2014
Superior Creek Lodge December 2012 - June 2013
Convergys September 2011 - June 2012
Cracker Barrel April 2010 - December 2011
Dollar General October 2010 - April 2011
Superior Creek Lodge June 2009 - February 2010
Skills
Computer Literate, Microsoft Office, Process Improvement, Customer Service, Microsoft Excel, Team Building, Public Speaking, Sales, Budgets, Strategic Planning
Education
Covenant College 2005 — 2007
Bachelor of Science, Organizational Management
Dalton State College 2001 — 2004
Associate of Science, Middle Grades/Secondary Education
David Katzman David Katzman's Convergys Experience April 2008 - February 2009
Job Meat and Seafood Team Educator at Whole Foods Market
Industry Food Production
Experience
Whole Foods Market May 2013 - Present
La Veta Loco May 2012 - April 2013
Sprouts Farmers Market April 2010 - May 2012
Borders July 2009 - February 2010
Convergys April 2008 - February 2009
The Mountain Market June 2007 - July 2008
Hyatt February 2007 - June 2007
Skills
Customer Service, Inventory Management, Retail, Customer Satisfaction, Inventory Control, Microsoft Office, Data Entry, Time Management, Microsoft Excel, Microsoft Word, Merchandising, PowerPoint, Sales, Teamwork, Food Service, Purchasing, Phone Skills, Outlook, Cooking, Butchery, Baking, Catering, Meat, Training, Event Planning, Team Building
Education
Covenant College 2002 — 2004
Philosophy, History
Whole Foods Market May 2013 - Present
La Veta Loco May 2012 - April 2013
Sprouts Farmers Market April 2010 - May 2012
Borders July 2009 - February 2010
Convergys April 2008 - February 2009
The Mountain Market June 2007 - July 2008
Hyatt February 2007 - June 2007
Skills
Customer Service, Inventory Management, Retail, Customer Satisfaction, Inventory Control, Microsoft Office, Data Entry, Time Management, Microsoft Excel, Microsoft Word, Merchandising, PowerPoint, Sales, Teamwork, Food Service, Purchasing, Phone Skills, Outlook, Cooking, Butchery, Baking, Catering, Meat, Training, Event Planning, Team Building
Education
Covenant College 2002 — 2004
Philosophy, History
Joe Hail Joe Hail's Convergys Experience April 2010 - October 2010
Job Heldesk Analyst and Trainer at Tata
Industry Information Technology and Services
Experience
Tata Consultancy Services December 2014 - Present
Field Nation September 2014 - Present
Vantiv April 2014 - September 2014
Atos March 2013 - April 2014
Performance PC January 1999 - March 2013
Robert Half 2011 - 2011
Kforce Technical Staffing 2011 - 2011
Convergys April 2010 - October 2010
AT&T ConnecTech Services August 2009 - March 2010
Smart Source July 2009 - September 2009
Skills
Technical Support, Laptops, Help Desk Support, Software Installation, Computer Repair, Windows 7, Hardware, MCDST, HDI Support Center..., Windows, Active Directory, VPN, Network Security, Printers, Computer Hardware, XP, Troubleshooting, Servers, Windows Server, Operating Systems, Network Administration, Windows Vista, VMware, Service Now, BMC Remedy, TeamViewer, SCCM
Education
Corning Community College 1982 — 1984
Business Management; Cmputer Programming
Tata Consultancy Services December 2014 - Present
Field Nation September 2014 - Present
Vantiv April 2014 - September 2014
Atos March 2013 - April 2014
Performance PC January 1999 - March 2013
Robert Half 2011 - 2011
Kforce Technical Staffing 2011 - 2011
Convergys April 2010 - October 2010
AT&T ConnecTech Services August 2009 - March 2010
Smart Source July 2009 - September 2009
Skills
Technical Support, Laptops, Help Desk Support, Software Installation, Computer Repair, Windows 7, Hardware, MCDST, HDI Support Center..., Windows, Active Directory, VPN, Network Security, Printers, Computer Hardware, XP, Troubleshooting, Servers, Windows Server, Operating Systems, Network Administration, Windows Vista, VMware, Service Now, BMC Remedy, TeamViewer, SCCM
Education
Corning Community College 1982 — 1984
Business Management; Cmputer Programming
Amy Polk Amy Polk's Convergys Experience December 2014 - Present
Job Senior Program Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2014 - Present
Convergys July 2012 - Present
Convergys April 2010 - July 2012
Convergys September 2008 - March 2010
Convergys September 2007 - September 2008
Upstream Brewing Company, LLC May 2003 - September 2007
Omaha Public Schools May 2005 - August 2007
Skills
Training Delivery, Call Center, Instructional Design, Coaching, Performance Management, Customer Service, Talent Acquisition, Employee Relations, Training, Adult Education, Talent Management, Leadership Development, Customer Satisfaction, Workforce Management, Recruiting, Team Building, Employee Engagement, Process Improvement, E-Learning, Soft Skills, Team Management, Contact Centers, Call Centers, Human Resources, Management, Strategy
Education
Creighton University 2001 — 2005
BA, BS, History, Secondary Education
University of Nebraska at Omaha
Masters, Adult Education
Convergys December 2014 - Present
Convergys July 2012 - Present
Convergys April 2010 - July 2012
Convergys September 2008 - March 2010
Convergys September 2007 - September 2008
Upstream Brewing Company, LLC May 2003 - September 2007
Omaha Public Schools May 2005 - August 2007
Skills
Training Delivery, Call Center, Instructional Design, Coaching, Performance Management, Customer Service, Talent Acquisition, Employee Relations, Training, Adult Education, Talent Management, Leadership Development, Customer Satisfaction, Workforce Management, Recruiting, Team Building, Employee Engagement, Process Improvement, E-Learning, Soft Skills, Team Management, Contact Centers, Call Centers, Human Resources, Management, Strategy
Education
Creighton University 2001 — 2005
BA, BS, History, Secondary Education
University of Nebraska at Omaha
Masters, Adult Education
Mike Yowell Mike Yowell's Convergys Experience November 1984 - February 2010
Job Real Estate Agent at NP Dodge Real Estate
Industry Real Estate
Experience
NP Dodge Real Estate September 2010 - Present
Council Bluffs Community Alliance August 2007 - Present
Landlord 1989 - 2013
Convergys November 1984 - February 2010
Joslyn Castle Neighborhood Association August 1989 - April 1993
Hersh's Restaurant March 1984 - October 1984
Skills
Investment Properties, Social Media Marketing, Contract Negotiation, Customer Service, Real Estate, Public Speaking, Event Planning, Residential Homes, Purchasing, Lead Generation, Leadership, Marketing, Account Management, Selling, Training, Strategic Planning, Relocation, Team Building, Call Center, Budgets, Event Management, Fundraising, Social Networking, Negotiation, Advertising, Sales, Public Relations, Microsoft Office, Sales Management, Customer Satisfaction, Small Business
Education
Creighton University 1977 — 1981
DDS
University of Wyoming 1973 — 1977
BS
NP Dodge Real Estate September 2010 - Present
Council Bluffs Community Alliance August 2007 - Present
Landlord 1989 - 2013
Convergys November 1984 - February 2010
Joslyn Castle Neighborhood Association August 1989 - April 1993
Hersh's Restaurant March 1984 - October 1984
Skills
Investment Properties, Social Media Marketing, Contract Negotiation, Customer Service, Real Estate, Public Speaking, Event Planning, Residential Homes, Purchasing, Lead Generation, Leadership, Marketing, Account Management, Selling, Training, Strategic Planning, Relocation, Team Building, Call Center, Budgets, Event Management, Fundraising, Social Networking, Negotiation, Advertising, Sales, Public Relations, Microsoft Office, Sales Management, Customer Satisfaction, Small Business
Education
Creighton University 1977 — 1981
DDS
University of Wyoming 1973 — 1977
BS
Harry Harvey Harry Harvey's Convergys Experience June 2004 - October 2007
Job Senior Business Analyst
Industry Automotive
Experience
Percepta October 2012 - Present
Percepta October 2007 - October 2012
Convergys June 2004 - October 2007
Tek Systems 2001 - 2004
EDS 2000 - 2001
Visteon 1997 - 1999
Skills
SQL, Windows 7, Visio, Oracle, Software Documentation, Technical Support, Call Center, Requirements Analysis, ITIL, SDLC, Process Improvement, VBScript, SharePoint, Call Centers, Network Administration, System Deployment, Leadership, Management
Education
DeVry University 2013 — 2015
Network Secuirties, Cisco
Henry Ford Community College 2008 — 2012
Associates in Networking Administration - Cisco, Computer Information Systems
Davenport University 1987 — 1992
Percepta October 2012 - Present
Percepta October 2007 - October 2012
Convergys June 2004 - October 2007
Tek Systems 2001 - 2004
EDS 2000 - 2001
Visteon 1997 - 1999
Skills
SQL, Windows 7, Visio, Oracle, Software Documentation, Technical Support, Call Center, Requirements Analysis, ITIL, SDLC, Process Improvement, VBScript, SharePoint, Call Centers, Network Administration, System Deployment, Leadership, Management
Education
DeVry University 2013 — 2015
Network Secuirties, Cisco
Henry Ford Community College 2008 — 2012
Associates in Networking Administration - Cisco, Computer Information Systems
Davenport University 1987 — 1992
Tom Maddux Tom Maddux's Convergys Experience 2009 - 2012
Job
Industry Information Services
Experience
Center Partners (WPP Company) August 2013 - Present
Essayons Group - Boulder Run Investments 2002 - Present
D Partners 2007 - Present
Convergys 2009 - 2012
Apex CoVantage 2003 - 2008
SITEL 1999 - 2003
Skills
Outsourcing, BPO, New Business Development, Executive Management, Start-ups, Business Development, P&L Management, Management Consulting, CRM, Mergers & Acquisitions, Sales Management, Strategy, Mergers, Customer Service, Customer Relations, Vendor Management, Financial Services, Business Strategy, Operations Management, Business Intelligence, IT Outsourcing, Strategic Planning, International Business, Business Analytics, ITO, KPO, Marketing
Education
Wofford College
BA, Economics
Dartmouth College
Tuck School of Business, Tuck Executive Program
University of Pennsylvania - The Wharton School
Wharton Fellows Program, Aresty Institute
Center Partners (WPP Company) August 2013 - Present
Essayons Group - Boulder Run Investments 2002 - Present
D Partners 2007 - Present
Convergys 2009 - 2012
Apex CoVantage 2003 - 2008
SITEL 1999 - 2003
Skills
Outsourcing, BPO, New Business Development, Executive Management, Start-ups, Business Development, P&L Management, Management Consulting, CRM, Mergers & Acquisitions, Sales Management, Strategy, Mergers, Customer Service, Customer Relations, Vendor Management, Financial Services, Business Strategy, Operations Management, Business Intelligence, IT Outsourcing, Strategic Planning, International Business, Business Analytics, ITO, KPO, Marketing
Education
Wofford College
BA, Economics
Dartmouth College
Tuck School of Business, Tuck Executive Program
University of Pennsylvania - The Wharton School
Wharton Fellows Program, Aresty Institute
Seth Klein, CISSP's Convergys Experience January 2003 - May 2006
Job Sales Engineer at Box
Industry Computer Software
Experience
Box March 2012 - Present
US Navy Reserve 1999 - Present
US Navy 1992 - Present
Oracle September 2007 - February 2012
Bridgestream, Inc. May 2006 - September 2007
Convergys January 2003 - May 2006
Cygent June 2000 - January 2003
Accenture January 1999 - June 2000
Education
Naval War College 2006 — 2007
Diploma, Joint Professional Military Education
Hawaii Pacific University 1996 — 1998
MBA, Management
Cornell University 1988 — 1992
BS, Industrial & Labor Relations
Saint Ignatius College Prep 1984 — 1988
Diploma
Box March 2012 - Present
US Navy Reserve 1999 - Present
US Navy 1992 - Present
Oracle September 2007 - February 2012
Bridgestream, Inc. May 2006 - September 2007
Convergys January 2003 - May 2006
Cygent June 2000 - January 2003
Accenture January 1999 - June 2000
Education
Naval War College 2006 — 2007
Diploma, Joint Professional Military Education
Hawaii Pacific University 1996 — 1998
MBA, Management
Cornell University 1988 — 1992
BS, Industrial & Labor Relations
Saint Ignatius College Prep 1984 — 1988
Diploma
Diane Zisumbo Zelazny's Convergys Experience April 2005 - April 2006
Job Move Associate
Industry Transportation/Trucking/Railroad
Experience
Mesa Moving and Storage March 2015 - Present
I work for my family January 2010 - Present
Government January 2015 - February 2015
Citi April 2014 - January 2015
The Home Depot Call Center October 2013 - April 2014
Internal Revenue Service February 2009 - October 2013
Farmers Insurance April 2006 - February 2009
Teleperformance, USA March 2007 - May 2008
Qwest June 2007 - September 2007
Convergys April 2005 - April 2006
Skills
Call Centers, Spanish, Customer Service, Credit Cards, Data Entry, Outlook, Government, Filing, Fax, PowerPoint, Microsoft Word, Microsoft Excel
Education
Ogden-Weber Applied Technology College 2009 — 2010
Accounting and Business/Management, 1yr
Davis Applied Technology College 2008 — 2009
Accounting and Business/Management, 2 yr
Weber State University 1990 — 1992
Medical Records, Sophmore
Mesa Moving and Storage March 2015 - Present
I work for my family January 2010 - Present
Government January 2015 - February 2015
Citi April 2014 - January 2015
The Home Depot Call Center October 2013 - April 2014
Internal Revenue Service February 2009 - October 2013
Farmers Insurance April 2006 - February 2009
Teleperformance, USA March 2007 - May 2008
Qwest June 2007 - September 2007
Convergys April 2005 - April 2006
Skills
Call Centers, Spanish, Customer Service, Credit Cards, Data Entry, Outlook, Government, Filing, Fax, PowerPoint, Microsoft Word, Microsoft Excel
Education
Ogden-Weber Applied Technology College 2009 — 2010
Accounting and Business/Management, 1yr
Davis Applied Technology College 2008 — 2009
Accounting and Business/Management, 2 yr
Weber State University 1990 — 1992
Medical Records, Sophmore
Tiffany Dawson Tiffany Dawson's Convergys Experience May 2011 - Present
Job Owner, Mary Kay
Industry Cosmetics
Experience
Convergys May 2011 - Present
Mary Kay September 2002 - Present
Naca, Inc January 2011 - April 2011
Naca, Inc January 2011 - April 2011
Sunsetwood Academy January 2010 - January 2011
Sunsetwood Academy January 2010 - January 2011
TCD Care December 2007 - December 2009
TCD Care December 2007 - December 2009
the International Business Machines Corporation August 2006 - December 2007
Manpower, Inc August 2006 - December 2007
Skills
Customer Service, Outlook, Word, Microsoft Office, XP, Lotus Notes, Data Entry, Fax, Telephone Skills, Order Entry, Quotes, Typing, Deposits, Inbound, Shipping, Outbound, Checking, Skin Care, Receiving, Billing, Courteous, Invoicing, Cash, Time Management, Supplies, Call Center, Ticket Sales, Payments, Excel, Bindery, Customer Satisfaction, Distribution Center..., Microsoft Excel, Microsoft Word, Social Networking
Education
Dallas Baptist University 1996 — 1999
Bachelor of Arts, Criminal Justice
Convergys May 2011 - Present
Mary Kay September 2002 - Present
Naca, Inc January 2011 - April 2011
Naca, Inc January 2011 - April 2011
Sunsetwood Academy January 2010 - January 2011
Sunsetwood Academy January 2010 - January 2011
TCD Care December 2007 - December 2009
TCD Care December 2007 - December 2009
the International Business Machines Corporation August 2006 - December 2007
Manpower, Inc August 2006 - December 2007
Skills
Customer Service, Outlook, Word, Microsoft Office, XP, Lotus Notes, Data Entry, Fax, Telephone Skills, Order Entry, Quotes, Typing, Deposits, Inbound, Shipping, Outbound, Checking, Skin Care, Receiving, Billing, Courteous, Invoicing, Cash, Time Management, Supplies, Call Center, Ticket Sales, Payments, Excel, Bindery, Customer Satisfaction, Distribution Center..., Microsoft Excel, Microsoft Word, Social Networking
Education
Dallas Baptist University 1996 — 1999
Bachelor of Arts, Criminal Justice
Joseph Sarrapere Joseph Sarrapere's Convergys Experience December 2011 - March 2012
Job IT Support Technician at Unisys
Industry Information Technology and Services
Experience
The Carlyle Group February 2015 - February 2015
StreetWise Partners October 2014 - December 2014
Unisys May 2012 - December 2012
Convergys December 2011 - March 2012
Adecco Staffing, USA 2011 - 2011
Parmet Designs July 2003 - January 2009
Skills
Hardware, Help Desk Support, Servers, Information Technology, IT Hardware Support, Active Directory, Virtualization, Citrix, Microsoft Office, System Administration, Network Administration, Technical Support, Remote Desktop, Customer Service, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, Public Speaking, Customer Support, VPN, Troubleshooting, Windows, Data Entry, Computer Hardware..., Internet Troubleshooting, .NET, Remote Troubleshooting, Network Troubleshooting, Microsoft Exchange, Hardware Installation, Software Installation, Online Data Entry, Hardware Support, Computer Hardware, Networking, ASP.NET, Databases, Data Mining, Computer Hardware..., Backup & Recovery..., Cisco Technologies, Data Recovery, Wireless Mobility, CompTIA Network+, CompTIA A+, Software Troubleshooting, Hardware Diagnostics, Social Media, Hardware Architecture
Education
Per Scholas Institute for Technology 2014 — 2015
CompTIA A+ and Network+ Certifications, Information Technology
CUNY New York City College of Technology 2001 — 2004
Edward R. Murrow High School 1995 — 1999
The Carlyle Group February 2015 - February 2015
StreetWise Partners October 2014 - December 2014
Unisys May 2012 - December 2012
Convergys December 2011 - March 2012
Adecco Staffing, USA 2011 - 2011
Parmet Designs July 2003 - January 2009
Skills
Hardware, Help Desk Support, Servers, Information Technology, IT Hardware Support, Active Directory, Virtualization, Citrix, Microsoft Office, System Administration, Network Administration, Technical Support, Remote Desktop, Customer Service, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, Public Speaking, Customer Support, VPN, Troubleshooting, Windows, Data Entry, Computer Hardware..., Internet Troubleshooting, .NET, Remote Troubleshooting, Network Troubleshooting, Microsoft Exchange, Hardware Installation, Software Installation, Online Data Entry, Hardware Support, Computer Hardware, Networking, ASP.NET, Databases, Data Mining, Computer Hardware..., Backup & Recovery..., Cisco Technologies, Data Recovery, Wireless Mobility, CompTIA Network+, CompTIA A+, Software Troubleshooting, Hardware Diagnostics, Social Media, Hardware Architecture
Education
Per Scholas Institute for Technology 2014 — 2015
CompTIA A+ and Network+ Certifications, Information Technology
CUNY New York City College of Technology 2001 — 2004
Edward R. Murrow High School 1995 — 1999
Dwight Young-Sang Dwight Young-Sang's Convergys Experience November 1997 - 2002
Job Program Advisor at The College Network
Industry Education Management
Experience
The College Network January 2014 - July 2014
Florida Career College September 2012 - December 2013
City College of Fort Lauderdale May 2010 - July 2012
Kaplan University November 2005 - April 2008
Convergys November 1997 - 2002
Skills
Staff Development, Recruiting, E-Learning, Admissions, Leadership Development, Coaching, Higher Education, Adult Education, Student Affairs, College Recruiting, Research, Retaining Customers, Teaching, Student Recruiting, Microsoft Word, Resume Writing, Career Counseling, Academic Advising, Curriculum Development, Enrollment Management, Public Speaking, Team Leadership, Student Financial Aid, Leadership, Educational Leadership, Training, Distance Learning, Interviews, Management, Academic Administration, CampusVue, Event Planning, Fundraising, Performance Management, Customer Service, Educational Technology, Team Building, Campus
Education
Cornell University 2006 — 2007
Human Resources Mgmt.
University of Miami 1991 — 1995
The College Network January 2014 - July 2014
Florida Career College September 2012 - December 2013
City College of Fort Lauderdale May 2010 - July 2012
Kaplan University November 2005 - April 2008
Convergys November 1997 - 2002
Skills
Staff Development, Recruiting, E-Learning, Admissions, Leadership Development, Coaching, Higher Education, Adult Education, Student Affairs, College Recruiting, Research, Retaining Customers, Teaching, Student Recruiting, Microsoft Word, Resume Writing, Career Counseling, Academic Advising, Curriculum Development, Enrollment Management, Public Speaking, Team Leadership, Student Financial Aid, Leadership, Educational Leadership, Training, Distance Learning, Interviews, Management, Academic Administration, CampusVue, Event Planning, Fundraising, Performance Management, Customer Service, Educational Technology, Team Building, Campus
Education
Cornell University 2006 — 2007
Human Resources Mgmt.
University of Miami 1991 — 1995
Dorottya Németh's Convergys Experience July 2006 - April 2010
Job Managing Director at MOL HR Service Center
Industry Human Resources
Experience
Mol Nyrt January 2015 - Present
Tetra Pak November 2012 - Present
Northgate Arinso Hungary April 2012 - November 2012
NorthgateArinso April 2010 - April 2012
Convergys July 2006 - April 2010
Skills
Payroll, Employee Relations, Process Improvement, Policy, SAP HR, Compensation, HR Consulting, Deferred Compensation, HRIS, Human Resources, Management, Personnel Management, HR Policies, Talent Management, Employee Benefits, Outsourcing, Performance Management
Education
Pécsi Tudományegyetem 1991 — 1996
Master's degree
Corvinus University of Budapest
World at Work
Total Rewards Management
Mol Nyrt January 2015 - Present
Tetra Pak November 2012 - Present
Northgate Arinso Hungary April 2012 - November 2012
NorthgateArinso April 2010 - April 2012
Convergys July 2006 - April 2010
Skills
Payroll, Employee Relations, Process Improvement, Policy, SAP HR, Compensation, HR Consulting, Deferred Compensation, HRIS, Human Resources, Management, Personnel Management, HR Policies, Talent Management, Employee Benefits, Outsourcing, Performance Management
Education
Pécsi Tudományegyetem 1991 — 1996
Master's degree
Corvinus University of Budapest
World at Work
Total Rewards Management
Stephanie Jeffers Stephanie Jeffers's Convergys Experience 2011 - 2012
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Kangaroo Express, an operating trade name of The Pantry, Inc. August 2014 - April 2015
Convergys 2011 - 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Cashiering, Management, Stocking, Food Service Operations, Vendor Relationship..., Payroll, Schedules, Appointment Scheduling, Interviews, Gastroenterology, Administrative..., Clerical Skills, Telecommunications
Education
Dalton State College 2006 — 2007
Bachelor's degree, Accounting and Finance
Southeast Whitfield High School 2002 — 2006
High School Diploma, General Studies, 3.2
Kangaroo Express, an operating trade name of The Pantry, Inc. August 2014 - April 2015
Convergys 2011 - 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Cashiering, Management, Stocking, Food Service Operations, Vendor Relationship..., Payroll, Schedules, Appointment Scheduling, Interviews, Gastroenterology, Administrative..., Clerical Skills, Telecommunications
Education
Dalton State College 2006 — 2007
Bachelor's degree, Accounting and Finance
Southeast Whitfield High School 2002 — 2006
High School Diploma, General Studies, 3.2
Jared Gleason Jared Gleason's Convergys Experience May 2015 - Present
Job Senior Infrastructure & Information Security Engineer
Industry Information Technology and Services
Experience
Convergys May 2015 - Present
Disney Cruise Line June 2014 - May 2015
Evolution Auto August 2012 - July 2014
UnitedHealth Group March 2014 - June 2014
U.S. Department of Veterans Affairs October 2013 - March 2014
Axiom Bank June 2012 - October 2013
Meramec Valley Bank August 2008 - October 2011
CKE Restaurants, Inc. November 2006 - May 2008
Unisys November 2005 - November 2006
School City of Mishawaka January 2005 - October 2005
Skills
Enterprise IT..., IT Service Delivery, Information Security, Virtualization, Cloud Security, Change Management, Patch Management, Windows Server, Linux System..., Active Directory, DevOps, OpenStack, Enterprise Storage, Microsoft Exchange, IT Project Leadership, Cisco Routers, IT Management, Banking, P2V, Windows 7, IT Transformation, Backup Exec, Strategic Planning, Strategy, Business Development, Virtual Desktop..., IT Leadership, Technology Planning, Information Technology..., iSCSI, VDI, Management Consulting, Symantec Endpoint..., IT Enabled Business..., ITIL, FISMA, Private Clouds, Troubleshooting, TrueCrypt, EMC SANs, Unisphere, Strategic Technology..., Password Manager, Disk Encryption, EMC SAN Administration
Education
Concordia University-Ann Arbor
Liberal Arts and Sciences
Lake Michigan College
Computer Science
Convergys May 2015 - Present
Disney Cruise Line June 2014 - May 2015
Evolution Auto August 2012 - July 2014
UnitedHealth Group March 2014 - June 2014
U.S. Department of Veterans Affairs October 2013 - March 2014
Axiom Bank June 2012 - October 2013
Meramec Valley Bank August 2008 - October 2011
CKE Restaurants, Inc. November 2006 - May 2008
Unisys November 2005 - November 2006
School City of Mishawaka January 2005 - October 2005
Skills
Enterprise IT..., IT Service Delivery, Information Security, Virtualization, Cloud Security, Change Management, Patch Management, Windows Server, Linux System..., Active Directory, DevOps, OpenStack, Enterprise Storage, Microsoft Exchange, IT Project Leadership, Cisco Routers, IT Management, Banking, P2V, Windows 7, IT Transformation, Backup Exec, Strategic Planning, Strategy, Business Development, Virtual Desktop..., IT Leadership, Technology Planning, Information Technology..., iSCSI, VDI, Management Consulting, Symantec Endpoint..., IT Enabled Business..., ITIL, FISMA, Private Clouds, Troubleshooting, TrueCrypt, EMC SANs, Unisphere, Strategic Technology..., Password Manager, Disk Encryption, EMC SAN Administration
Education
Concordia University-Ann Arbor
Liberal Arts and Sciences
Lake Michigan College
Computer Science
Dalton Boggs Dalton Boggs's Convergys Experience February 2012 - October 2012
Job Composite Technician at Harris Corporation
Industry Aviation & Aerospace
Experience
Harris Corporation July 2015 - Present
Xerox November 2012 - March 2013
Convergys February 2012 - October 2012
Walmart August 2011 - February 2012
VA VA Voom! June 2011 - August 2011
Education
Davis Applied Technology College 2014 — 2015
West Wendover High School 2005 — 2011
High School
Harris Corporation July 2015 - Present
Xerox November 2012 - March 2013
Convergys February 2012 - October 2012
Walmart August 2011 - February 2012
VA VA Voom! June 2011 - August 2011
Education
Davis Applied Technology College 2014 — 2015
West Wendover High School 2005 — 2011
High School
Peter Burdych's Convergys Experience April 2006 - October 2010
Job IT Product Support Specialist at MarketStar
Industry Information Technology and Services
Experience
MarketStar August 2013 - Present
MarketStar April 2012 - August 2013
Convergys April 2006 - October 2010
Skills
Quality Assurance, Call Centers, Technical Support, Troubleshooting, Windows 7, Computer Hardware, Customer Satisfaction, Software Documentation, Windows XP, Help Desk Support, Windows, Training, Software Installation, Active Directory, OS X, A+ Certified, CompTIA Network+..., Computer Repair, CompTIA A+, Team Leadership, Customer Service, CRM, Account Management, Networking
Education
Western Governors University 2013 — 2016
Davis Applied Technology College 2007 — 2012
Utah State University 2006 — 2009
Bachelor of Science (BS), Communication, Journalism, and Related Programs
MarketStar August 2013 - Present
MarketStar April 2012 - August 2013
Convergys April 2006 - October 2010
Skills
Quality Assurance, Call Centers, Technical Support, Troubleshooting, Windows 7, Computer Hardware, Customer Satisfaction, Software Documentation, Windows XP, Help Desk Support, Windows, Training, Software Installation, Active Directory, OS X, A+ Certified, CompTIA Network+..., Computer Repair, CompTIA A+, Team Leadership, Customer Service, CRM, Account Management, Networking
Education
Western Governors University 2013 — 2016
Davis Applied Technology College 2007 — 2012
Utah State University 2006 — 2009
Bachelor of Science (BS), Communication, Journalism, and Related Programs
SAHIL SAPRA's Convergys Experience July 2011 - June 2012
Job Credit Operations Agent at Affinity_Global
Industry Telecommunications
Experience
Affinity_Global July 2015 - Present
Convergys July 2011 - June 2012
Skills
OSPF, VLAN, LAN Switching, VoIP, Server Administration, Routing Protocols, PHP, Agile Methodologies, HTML, CSS Javascript, C#, ASP.NET MVC, Microsoft SQL Server, jQuery Mobile, PhoneGap
Education
Centennial College 2014 — 2015
Post Graduate Diploma, Computer Networks Technician
Conestoga College 2013 — 2014
Post Graduate Certificate, Computer Applications Development
JSS Academy of Technical Education Noida 2007 — 2011
Bachelor of Technology (B.Tech.), Computer Science, 59.7
Affinity_Global July 2015 - Present
Convergys July 2011 - June 2012
Skills
OSPF, VLAN, LAN Switching, VoIP, Server Administration, Routing Protocols, PHP, Agile Methodologies, HTML, CSS Javascript, C#, ASP.NET MVC, Microsoft SQL Server, jQuery Mobile, PhoneGap
Education
Centennial College 2014 — 2015
Post Graduate Diploma, Computer Networks Technician
Conestoga College 2013 — 2014
Post Graduate Certificate, Computer Applications Development
JSS Academy of Technical Education Noida 2007 — 2011
Bachelor of Technology (B.Tech.), Computer Science, 59.7
Kimberly Gatlin Kimberly Gatlin's Convergys Experience August 1997 - November 1998
Job TR Toppers Customer Support/Administrative Assistant
Industry Food Production
Experience
TR Toppers November 2004 - Present
Rocky Mountain Baptist Church July 1996 - Present
Abeka Academy Homeschool Accredited Video Program September 1999 - July 2015
City of Pueblo Fleet Dept. April 2003 - November 2003
Trinity Christian Day Care Home January 1999 - February 2003
Convergys August 1997 - November 1998
Skills
Access, Customer Service, Teaching, Apparel, Acting, Small Business, Classroom, Food & Beverage, Office Administration, Proofreading, Microsoft Excel, Quality Assurance, Microsoft Word, Windows, Youth Work, Singing, Craft, Microsoft Office, Sales, Management, Time Management, Data Entry, Analysis, Social Networking, Event Planning, Telephone Skills, Facebook, Fundraising, Administration, Administrative..., Editing, Strategic Planning
Education
Cypress College 1994 — 1994
English Language and Literature, General
Cypress College 1994 — 1994
Drama and Dramatics/Theatre Arts, General
John Robert Powers Modeling & Acting School 1987 — 1991
Fashion Modeling
Magnolia High School 1987 — 1991
High School Diploma
TR Toppers November 2004 - Present
Rocky Mountain Baptist Church July 1996 - Present
Abeka Academy Homeschool Accredited Video Program September 1999 - July 2015
City of Pueblo Fleet Dept. April 2003 - November 2003
Trinity Christian Day Care Home January 1999 - February 2003
Convergys August 1997 - November 1998
Skills
Access, Customer Service, Teaching, Apparel, Acting, Small Business, Classroom, Food & Beverage, Office Administration, Proofreading, Microsoft Excel, Quality Assurance, Microsoft Word, Windows, Youth Work, Singing, Craft, Microsoft Office, Sales, Management, Time Management, Data Entry, Analysis, Social Networking, Event Planning, Telephone Skills, Facebook, Fundraising, Administration, Administrative..., Editing, Strategic Planning
Education
Cypress College 1994 — 1994
English Language and Literature, General
Cypress College 1994 — 1994
Drama and Dramatics/Theatre Arts, General
John Robert Powers Modeling & Acting School 1987 — 1991
Fashion Modeling
Magnolia High School 1987 — 1991
High School Diploma
Ashley McCulley's Convergys Experience August 2011 - Present
Job Customer Care at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2011 - Present
Quality Inn Hotel October 2010 - April 2011
Walgreens Phramacy December 2008 - December 2009
Movie Gallery March 2006 - April 2009
Golden Corral Steakhouse November 2006 - May 2007
Education
Dalton State College 2005 — 2008
Associates, Elementary Education and Teaching
Convergys August 2011 - Present
Quality Inn Hotel October 2010 - April 2011
Walgreens Phramacy December 2008 - December 2009
Movie Gallery March 2006 - April 2009
Golden Corral Steakhouse November 2006 - May 2007
Education
Dalton State College 2005 — 2008
Associates, Elementary Education and Teaching
Jeremy Kamp Jeremy Kamp's Convergys Experience October 2002 - October 2006
Job Lead Dispatcher at COPS Monitoring
Industry Security and Investigations
Experience
COPS Monitoring January 2014 - Present
Sexton Enterprises July 2010 - August 2013
FirstCare Health Plans October 2006 - October 2008
Convergys October 2002 - October 2006
EarthLink August 2000 - September 2001
Nurses Today Inc September 1998 - August 2000
UMC Health System May 1997 - May 1998
Skills
Surveillance, Customer Service, Operations Management, Emergency Management, Public Safety
Education
Dallas Christian College 1998 — 1999
Music Teacher Education
COPS Monitoring January 2014 - Present
Sexton Enterprises July 2010 - August 2013
FirstCare Health Plans October 2006 - October 2008
Convergys October 2002 - October 2006
EarthLink August 2000 - September 2001
Nurses Today Inc September 1998 - August 2000
UMC Health System May 1997 - May 1998
Skills
Surveillance, Customer Service, Operations Management, Emergency Management, Public Safety
Education
Dallas Christian College 1998 — 1999
Music Teacher Education
Neil Nelson's Convergys Experience September 2010 - June 2011
Job Technical Support Specialist
Industry Information Technology and Services
Experience
Sin City Tech November 2011 - Present
InfoTech Help November 2011 - Present
Technology Recyclers May 2014 - January 2015
Midcontinent Independent System Operator January 2014 - March 2014
Expedient Data Centers May 2013 - January 2014
Community Health Network August 2012 - March 2013
Convergys September 2010 - June 2011
TEKsystems May 2008 - September 2010
Expedia January 2008 - April 2008
Electric Service Professionals August 2007 - December 2007
Skills
Windows Server, XP, Microsoft Exchange, Active Directory, Citrix, VMware ESX, Servers, Computer Hardware, Customer Service, Troubleshooting, Information Systems, System Administration, Network Administration, Desktop Administration, Disaster Recovery, Windows 2000, Microsoft Office 2003, DHCP, Windows 7, Group Policy, Microsoft Certified..., Ghost Imaging, Cisco Call Manager, Remote Access, Android, Healthcare Information..., Software Installation, Technical Support, Networking, Help Desk Support, Cisco Technologies, DNS, Windows, System Deployment, VoIP, VPN, Data Center, Software Documentation, Hardware, Switches, Microsoft SQL Server, Routers, Information Technology, Windows XP
Education
Microsoft Exams 2005 — 2019
Microsoft Certifications, Information Technology
Ivy Tech Community College 2012 — 2014
Associate of Applied Science, Information Technology, Undergraduate
Cypress College 1994 — 1996
Advertising and Design
La Mirada High School 1990 — 1994
High School Diploma, General Education
Boulder City High School 1990 — 1991
General Education, General Education
Sin City Tech November 2011 - Present
InfoTech Help November 2011 - Present
Technology Recyclers May 2014 - January 2015
Midcontinent Independent System Operator January 2014 - March 2014
Expedient Data Centers May 2013 - January 2014
Community Health Network August 2012 - March 2013
Convergys September 2010 - June 2011
TEKsystems May 2008 - September 2010
Expedia January 2008 - April 2008
Electric Service Professionals August 2007 - December 2007
Skills
Windows Server, XP, Microsoft Exchange, Active Directory, Citrix, VMware ESX, Servers, Computer Hardware, Customer Service, Troubleshooting, Information Systems, System Administration, Network Administration, Desktop Administration, Disaster Recovery, Windows 2000, Microsoft Office 2003, DHCP, Windows 7, Group Policy, Microsoft Certified..., Ghost Imaging, Cisco Call Manager, Remote Access, Android, Healthcare Information..., Software Installation, Technical Support, Networking, Help Desk Support, Cisco Technologies, DNS, Windows, System Deployment, VoIP, VPN, Data Center, Software Documentation, Hardware, Switches, Microsoft SQL Server, Routers, Information Technology, Windows XP
Education
Microsoft Exams 2005 — 2019
Microsoft Certifications, Information Technology
Ivy Tech Community College 2012 — 2014
Associate of Applied Science, Information Technology, Undergraduate
Cypress College 1994 — 1996
Advertising and Design
La Mirada High School 1990 — 1994
High School Diploma, General Education
Boulder City High School 1990 — 1991
General Education, General Education
Eric Gullekson Eric Gullekson's Convergys Experience September 2006 - June 2008
Job Strategic Account Executive at mize
Industry Information Technology and Services
Experience
M-ize November 2012 - Present
Vitaver & Associates,Inc. July 2012 - November 2012
Vitaver & Associates,Inc. June 2012 - November 2012
Vitaver & Associates,Inc. November 2011 - June 2012
Accusoft Pegasus February 2010 - January 2011
Comsys July 2008 - December 2009
Convergys September 2006 - June 2008
Relocated to Tampa Fl. from Detroit Mi. and provided support for ill parent. March 2005 - August 2006
Edcor July 2004 - March 2005
MSX International July 1994 - December 2003
Skills
Business Analysis, New Business Development, Business Intelligence, Cloud Computing, Account Management, Software Development, Alternative Energy, Engineering, CRM, Business Development, BPO, Enterprise Software, Management, Salesforce.com, Project Management, Outsourcing, Strategy, Training, Leadership, Mobile Devices, Direct Sales, Start-ups, Consulting, IT Service Management, Vendor Management, Team Leadership, Professional Services, Cross-functional Team..., Team Building, Business Process, Contract Negotiation, Program Management, Disaster Recovery, Recruiting, Process Improvement, Business Process..., Lead Generation, Integration, Analytics, Security, SharePoint
Education
Davenport University 1999 — 2001
BA, Business Administration
Macomb Community College
AA, Electronic Engineering Technology
M-ize November 2012 - Present
Vitaver & Associates,Inc. July 2012 - November 2012
Vitaver & Associates,Inc. June 2012 - November 2012
Vitaver & Associates,Inc. November 2011 - June 2012
Accusoft Pegasus February 2010 - January 2011
Comsys July 2008 - December 2009
Convergys September 2006 - June 2008
Relocated to Tampa Fl. from Detroit Mi. and provided support for ill parent. March 2005 - August 2006
Edcor July 2004 - March 2005
MSX International July 1994 - December 2003
Skills
Business Analysis, New Business Development, Business Intelligence, Cloud Computing, Account Management, Software Development, Alternative Energy, Engineering, CRM, Business Development, BPO, Enterprise Software, Management, Salesforce.com, Project Management, Outsourcing, Strategy, Training, Leadership, Mobile Devices, Direct Sales, Start-ups, Consulting, IT Service Management, Vendor Management, Team Leadership, Professional Services, Cross-functional Team..., Team Building, Business Process, Contract Negotiation, Program Management, Disaster Recovery, Recruiting, Process Improvement, Business Process..., Lead Generation, Integration, Analytics, Security, SharePoint
Education
Davenport University 1999 — 2001
BA, Business Administration
Macomb Community College
AA, Electronic Engineering Technology
Ramon L. Lacomba Ramon L. Lacomba's Convergys Experience January 2008 - February 2010
Job AVP Service Operations at Optum
Industry Insurance
Experience
Optum October 2012 - Present
Hallmark Services Corporation July 2010 - October 2012
Synergetics Worldwide March 2010 - July 2010
Convergys January 2008 - February 2010
GMAC Insurance 2006 - 2007
GMAC Insurance 2003 - 2006
GMAC Insurance 1997 - 2003
GMAC Insurance 1996 - 1997
GE Aircraft Engines 1993 - 1995
GE Aircraft Engines 1987 - 1993
Skills
Continuous Improvement, Leadership, Lean Manufacturing
Education
D'Amore-McKim School of Business at Northeastern University 1984 — 1987
Pratt Institute 1969 — 1974
BE
GE Manufacturing Management Program
Optum October 2012 - Present
Hallmark Services Corporation July 2010 - October 2012
Synergetics Worldwide March 2010 - July 2010
Convergys January 2008 - February 2010
GMAC Insurance 2006 - 2007
GMAC Insurance 2003 - 2006
GMAC Insurance 1997 - 2003
GMAC Insurance 1996 - 1997
GE Aircraft Engines 1993 - 1995
GE Aircraft Engines 1987 - 1993
Skills
Continuous Improvement, Leadership, Lean Manufacturing
Education
D'Amore-McKim School of Business at Northeastern University 1984 — 1987
Pratt Institute 1969 — 1974
BE
GE Manufacturing Management Program
Christine Morton Christine Morton's Convergys Experience August 1999 - September 2004
Job Surety Bond Professional
Industry Insurance
Experience
BRG Insurance & Bonds June 2013 - December 2014
ASI 2013 - 2013
The Hartford May 2006 - June 2012
AIG Direct November 2005 - March 2006
AIG 2005 - 2006
AIG 2005 - 2006
AIG 2005 - 2006
Convergys August 1999 - September 2004
Skills
Underwriting, Reinsurance, Property & Casualty..., Insurance, General Insurance, Commercial Lines, Commercial Insurance, Legal Liability, Disability Insurance, Inland Marine, Life Insurance, Quality Auditing, Fidelity Bonds, Computer Repair, Call Center, Microsoft Office, Help Desk Support, Electronic..., Computer Electronics, Auto Insurance, Surety Bonds, Customer Support, Employee Benefits, Call Centers, Brokers, Casualty, Casualty Insurance
Education
Daytona Beach Community College
AA, General Studies
BRG Insurance & Bonds June 2013 - December 2014
ASI 2013 - 2013
The Hartford May 2006 - June 2012
AIG Direct November 2005 - March 2006
AIG 2005 - 2006
AIG 2005 - 2006
AIG 2005 - 2006
Convergys August 1999 - September 2004
Skills
Underwriting, Reinsurance, Property & Casualty..., Insurance, General Insurance, Commercial Lines, Commercial Insurance, Legal Liability, Disability Insurance, Inland Marine, Life Insurance, Quality Auditing, Fidelity Bonds, Computer Repair, Call Center, Microsoft Office, Help Desk Support, Electronic..., Computer Electronics, Auto Insurance, Surety Bonds, Customer Support, Employee Benefits, Call Centers, Brokers, Casualty, Casualty Insurance
Education
Daytona Beach Community College
AA, General Studies
Natalie Wilde Natalie Wilde's Convergys Experience May 1989 - December 2011
Job L1 Technical Representative at Nihon Unisys, Ltd.
Industry Information Technology and Services
Experience
Davis Applied Technology College August 2011 - January 2014
Convergys May 1989 - December 2011
Gibbs Smith, Publisher June 2002 - May 2011
Skills
Excellent customer..., Creative Problem Solving, resourceful, excellent work ethic, detail oriented, able to work alone or..., Sales, Sales Management, Thinking Outside The Box, Adaptation, Troubleshooting, VMware, Microsoft Office, IT Service Management, Networking, Windows Server, Disaster Recovery, Servers, Windows, Computer Hardware, Active Directory, Technical Support, Windows 7, Network Administration, Software Installation, Operating Systems, Virtualization, System Administration, Hardware, Security, Cisco Technologies
Education
Davis Applied Technology College 2011 — 2014
Certificate of Completion, Network and System Administration/Administrator
Davis Applied Technology College August 2011 - January 2014
Convergys May 1989 - December 2011
Gibbs Smith, Publisher June 2002 - May 2011
Skills
Excellent customer..., Creative Problem Solving, resourceful, excellent work ethic, detail oriented, able to work alone or..., Sales, Sales Management, Thinking Outside The Box, Adaptation, Troubleshooting, VMware, Microsoft Office, IT Service Management, Networking, Windows Server, Disaster Recovery, Servers, Windows, Computer Hardware, Active Directory, Technical Support, Windows 7, Network Administration, Software Installation, Operating Systems, Virtualization, System Administration, Hardware, Security, Cisco Technologies
Education
Davis Applied Technology College 2011 — 2014
Certificate of Completion, Network and System Administration/Administrator
Brian Jefferson Brian Jefferson's Convergys Experience September 1998 - February 2000
Job Human Resource|Retail Professional
Industry Human Resources
Experience
Atlantic Superstore November 2013 - Present
Pete's fresh Market October 2012 - September 2013
TigerTel June 2010 - January 2012
Atlantic Superstores September 2006 - June 2010
BMO Financial Group May 2004 - May 2006
Strictly Staffing Inc. June 2005 - April 2006
Sobeys June 2001 - June 2004
News Marketing Canada February 2000 - November 2000
Convergys September 1998 - February 2000
CIBC May 1997 - June 1998
Skills
Human Resources, French Language Skills, Management, French, Interviews, Recruiting, Personnel Management, Employee Relations, Performance Management, Training, HR Policies, Hiring, CRM, Performance Appraisal, Team Leadership, Recruitment Advertising, Customer Service, Sales, Job Descriptions, Process Improvement, Call Centers, Retail, New Business Development, Job Fairs
Education
Ashton College 2013 — 2014
Diploma with Honours, Human Resource Management
NSCC 1996 — 1997
Advanced Diploma, Human Resource Management
Dalhousie University 1989 — 1995
Bachelor of Arts (B.A.), Political Science and Government
Atlantic Superstore November 2013 - Present
Pete's fresh Market October 2012 - September 2013
TigerTel June 2010 - January 2012
Atlantic Superstores September 2006 - June 2010
BMO Financial Group May 2004 - May 2006
Strictly Staffing Inc. June 2005 - April 2006
Sobeys June 2001 - June 2004
News Marketing Canada February 2000 - November 2000
Convergys September 1998 - February 2000
CIBC May 1997 - June 1998
Skills
Human Resources, French Language Skills, Management, French, Interviews, Recruiting, Personnel Management, Employee Relations, Performance Management, Training, HR Policies, Hiring, CRM, Performance Appraisal, Team Leadership, Recruitment Advertising, Customer Service, Sales, Job Descriptions, Process Improvement, Call Centers, Retail, New Business Development, Job Fairs
Education
Ashton College 2013 — 2014
Diploma with Honours, Human Resource Management
NSCC 1996 — 1997
Advanced Diploma, Human Resource Management
Dalhousie University 1989 — 1995
Bachelor of Arts (B.A.), Political Science and Government
John Veino John Veino's Convergys Experience February 1999 - 2005
Job CIO at Total Military Management
Industry Information Technology and Services
Experience
Total Military Management February 2015 - Present
The Scarlett Group September 2012 - January 2015
TRG Customer Solutions February 2009 - August 2012
The Scarlett Group April 2008 - February 2009
Convergys Corporation 2005 - 2008
Convergys February 1999 - 2005
Skills
Disaster Recovery, BPO, Call Center, Outsourcing, Workforce Management, Vendor Management, Contact Centers, Telecommunications, Offshoring, VoIP, IVR, Business Continuity, Service Delivery, ITIL, Information Technology, Project Management, CTI, Data Center, ACD, IT Management, Enterprise Software, Call Centers, IT Operations, Leadership, Program Management, Integration, CRM, Avaya, Managed Services, Infrastructure, Professional Services, WAN, Sla, Solution Architecture, System Deployment, Cisco Technologies, IT Service Management, Technical Support, Pre-sales, Security, Telephony, Unified Communications, Network Design, Virtualization, Switches, VPN, Network Architecture, SIP, Servers, Network Security
Education
Daytona Beach Community College 1968 — 1970
AS-Electronics, Telecommunications
Daytona State College 1968 — 1970
AS Electronics, Electrical and Electronics Engineering
Total Military Management February 2015 - Present
The Scarlett Group September 2012 - January 2015
TRG Customer Solutions February 2009 - August 2012
The Scarlett Group April 2008 - February 2009
Convergys Corporation 2005 - 2008
Convergys February 1999 - 2005
Skills
Disaster Recovery, BPO, Call Center, Outsourcing, Workforce Management, Vendor Management, Contact Centers, Telecommunications, Offshoring, VoIP, IVR, Business Continuity, Service Delivery, ITIL, Information Technology, Project Management, CTI, Data Center, ACD, IT Management, Enterprise Software, Call Centers, IT Operations, Leadership, Program Management, Integration, CRM, Avaya, Managed Services, Infrastructure, Professional Services, WAN, Sla, Solution Architecture, System Deployment, Cisco Technologies, IT Service Management, Technical Support, Pre-sales, Security, Telephony, Unified Communications, Network Design, Virtualization, Switches, VPN, Network Architecture, SIP, Servers, Network Security
Education
Daytona Beach Community College 1968 — 1970
AS-Electronics, Telecommunications
Daytona State College 1968 — 1970
AS Electronics, Electrical and Electronics Engineering
Darryl Carr, CPP Darryl Carr, CPP's Convergys Experience April 2008 - August 2009
Job Payroll Manager at Wells Fargo
Industry Human Resources
Experience
Wells Fargo September 2015 - Present
United Technologies March 2013 - Present
United Technologies July 2010 - Present
Convergys April 2008 - August 2009
Amtrak May 1993 - March 2008
Skills
Change Management, SAP, Business Process, Payroll, Integration, SDLC, PMP, Human Resources, Project Management, Process Improvement, Analysis, Management, Leadership, Project Planning, Testing, Forecasting, HRIS, Time Management, Budgets, ERP, Vendor Management
Education
Concordia University-St. Paul 2013 — 2015
Bachelor of Arts (B.A.), Business Administration and Management, 3.88
University of Maryland University College 1994 — 1997
Accounting/Business Mgt
Wells Fargo September 2015 - Present
United Technologies March 2013 - Present
United Technologies July 2010 - Present
Convergys April 2008 - August 2009
Amtrak May 1993 - March 2008
Skills
Change Management, SAP, Business Process, Payroll, Integration, SDLC, PMP, Human Resources, Project Management, Process Improvement, Analysis, Management, Leadership, Project Planning, Testing, Forecasting, HRIS, Time Management, Budgets, ERP, Vendor Management
Education
Concordia University-St. Paul 2013 — 2015
Bachelor of Arts (B.A.), Business Administration and Management, 3.88
University of Maryland University College 1994 — 1997
Accounting/Business Mgt
Jason Starling's Convergys Experience November 1999 - May 2001
Job
Industry Research
Experience
American Research Bureau July 2006 - Present
Nationwide Court Services, Inc. January 2006 - July 2006
Nationwide Court Services, Inc. April 2004 - January 2006
Nationwide Court Services, Inc. March 2003 - April 2004
Nationwide Court Services, Inc. August 2002 - March 2003
Convergys November 1999 - May 2001
Convergys September 1999 - November 1999
Education
CUNY York College 2013 — 2016
Bachelor’s Degree, Mathematics - Actuarial Mathematics and Operations Research Area, Economics Minor, 3.836 GPA Through 83 credits
American Research Bureau July 2006 - Present
Nationwide Court Services, Inc. January 2006 - July 2006
Nationwide Court Services, Inc. April 2004 - January 2006
Nationwide Court Services, Inc. March 2003 - April 2004
Nationwide Court Services, Inc. August 2002 - March 2003
Convergys November 1999 - May 2001
Convergys September 1999 - November 1999
Education
CUNY York College 2013 — 2016
Bachelor’s Degree, Mathematics - Actuarial Mathematics and Operations Research Area, Economics Minor, 3.836 GPA Through 83 credits
John Sientz John Sientz's Convergys Experience 1999 - 2012
Job Staff Implementation Manager, Professional Services, at inContact
Industry Telecommunications
Experience
inContact March 2013 - Present
Convergys 1999 - 2012
Packard Bell NEC 1992 - 1999
Skills
BPO, Call Center, Outsourcing, Offshoring, Contact Centers, Service Delivery, Workforce Management, IVR, Solution Architecture, Vendor Management, Sla, Transition Management, Telecommunications, Process Improvement, Customer Experience, RFP, Inbound Marketing, Pre-sales, Business Process..., CRM, Call Centers, Solution Selling, Team Management, IT Outsourcing, Customer Satisfaction, Project Management, Program Management, Management, Strategy, Business Process, Professional Services, Leadership
Education
Cornell University
A.B., History, Government
inContact March 2013 - Present
Convergys 1999 - 2012
Packard Bell NEC 1992 - 1999
Skills
BPO, Call Center, Outsourcing, Offshoring, Contact Centers, Service Delivery, Workforce Management, IVR, Solution Architecture, Vendor Management, Sla, Transition Management, Telecommunications, Process Improvement, Customer Experience, RFP, Inbound Marketing, Pre-sales, Business Process..., CRM, Call Centers, Solution Selling, Team Management, IT Outsourcing, Customer Satisfaction, Project Management, Program Management, Management, Strategy, Business Process, Professional Services, Leadership
Education
Cornell University
A.B., History, Government
Andrew Vaillancourt Andrew Vaillancourt's Convergys Experience August 2011 - July 2012
Job 2nd Assistant Store Director Lucky's Market at Lucky's Market
Industry Human Resources
Experience
Lucky's Market December 2014 - Present
Sears Holdings Corporation August 2014 - November 2014
Sears, Roebuck and Co. September 2012 - August 2014
Convergys August 2011 - July 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Teamwork, Customer Service, English, Research, Human Resources, Public Speaking, Time Management, Social Media, Leadership, Recruiting, Employee Relations, Team Leadership, Photoshop, Windows, HTML, Event Planning, Customer Satisfaction, Sales, Merchandising
Education
Rasmussen College-Florida 2012 — 2014
Bachelor's of Science, Human Resources and Organizational Leadership
Davenport University 2004 — 2006
Bay City Central
Lucky's Market December 2014 - Present
Sears Holdings Corporation August 2014 - November 2014
Sears, Roebuck and Co. September 2012 - August 2014
Convergys August 2011 - July 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Teamwork, Customer Service, English, Research, Human Resources, Public Speaking, Time Management, Social Media, Leadership, Recruiting, Employee Relations, Team Leadership, Photoshop, Windows, HTML, Event Planning, Customer Satisfaction, Sales, Merchandising
Education
Rasmussen College-Florida 2012 — 2014
Bachelor's of Science, Human Resources and Organizational Leadership
Davenport University 2004 — 2006
Bay City Central
Ryan Durham Ryan Durham's Convergys Experience December 2000 - December 2001
Job Senior Associate at Novak Druce Connolly Bove + Quigg LLP
Industry Law Practice
Experience
Novak Druce + Quigg LLP September 2012 - Present
Lowenstein Sandler PC March 2012 - September 2012
Novak Druce + Quigg LLP May 2007 - February 2012
Allconnect January 2005 - July 2005
Netz February 2002 - July 2005
Convergys December 2000 - December 2001
Skills
Patent preparation, Patent Prosecution, Patent Development, Intellectual Property, Patents, Computer Science, Algorithms, Patent Drafting, Trademarks, Patentability, Prosecution, Legal Writing, Patent Litigation
Education
Creighton University School of Law 2005 — 2008
Juris Doctor
Dixie State College 2000 — 2005
B.S., Computer Science
Novak Druce + Quigg LLP September 2012 - Present
Lowenstein Sandler PC March 2012 - September 2012
Novak Druce + Quigg LLP May 2007 - February 2012
Allconnect January 2005 - July 2005
Netz February 2002 - July 2005
Convergys December 2000 - December 2001
Skills
Patent preparation, Patent Prosecution, Patent Development, Intellectual Property, Patents, Computer Science, Algorithms, Patent Drafting, Trademarks, Patentability, Prosecution, Legal Writing, Patent Litigation
Education
Creighton University School of Law 2005 — 2008
Juris Doctor
Dixie State College 2000 — 2005
B.S., Computer Science
Doreen Bernier Doreen Bernier's Convergys Experience August 1992 - January 2006
Job Accounting Professional
Industry Accounting
Experience
CONVERGYS CORPORATION January 1992 - February 2010
Convergys August 1992 - January 2006
Steeltech LTD January 1989 - August 1992
CIRCUIT ELECTRIC January 1987 - January 1989
Education
Davenport University
BS, Accounting
Davenport University
AS, Administrative Services
CONVERGYS CORPORATION January 1992 - February 2010
Convergys August 1992 - January 2006
Steeltech LTD January 1989 - August 1992
CIRCUIT ELECTRIC January 1987 - January 1989
Education
Davenport University
BS, Accounting
Davenport University
AS, Administrative Services
Zoltan Cseperkalo's Convergys Experience October 2007 - September 2009
Job Partner, Managing Director at Evlos & Partners
Industry Information Technology and Services
Experience
Evlos & Partners March 2014 - Present
Wipro Technologies, T-Sytems September 2009 - October 2015
Convergys October 2007 - September 2009
Magyar Telekom (T-Online) 2006 - 2007
Erste Bank Hungary 2002 - 2006
Skills
Siebel, Telecommunications..., Billing Systems, Business Analysis, Rating, Quality Center, eTOM, Software Project..., Order Management, Integration, Test Management, CRM, Agile Methodologies, Business Process, Telecommunications, Project Management, Enterprise Architecture, Business Intelligence, Telco, Pre-sales, Management Consulting, Strategy, Business Process..., Requirements Analysis, Business Process Design, Project Delivery, EAI, IT Strategy, Business Transformation, SOA, Enterprise Software, Change Management, Stakeholder Management, Requirements Gathering, Solution Architecture, Consulting, Management
Education
Budapesti Muszaki Foiskola 2002 — 2006
Bachelor of Arts, Managerial Informatics
Evlos & Partners March 2014 - Present
Wipro Technologies, T-Sytems September 2009 - October 2015
Convergys October 2007 - September 2009
Magyar Telekom (T-Online) 2006 - 2007
Erste Bank Hungary 2002 - 2006
Skills
Siebel, Telecommunications..., Billing Systems, Business Analysis, Rating, Quality Center, eTOM, Software Project..., Order Management, Integration, Test Management, CRM, Agile Methodologies, Business Process, Telecommunications, Project Management, Enterprise Architecture, Business Intelligence, Telco, Pre-sales, Management Consulting, Strategy, Business Process..., Requirements Analysis, Business Process Design, Project Delivery, EAI, IT Strategy, Business Transformation, SOA, Enterprise Software, Change Management, Stakeholder Management, Requirements Gathering, Solution Architecture, Consulting, Management
Education
Budapesti Muszaki Foiskola 2002 — 2006
Bachelor of Arts, Managerial Informatics
Akeem Amao, PMP's Convergys Experience Solution Architect/Program ManagerSXMJuly 2008 - Present
Job Solution Architect/Project Manager at SXM
Industry Information Technology and Services
Experience
Convergys Solution Architect/Program ManagerSXMJuly 2008 - Present
Capgemini 1999 - 2005
Lucent Technologies March 1998 - July 1999
American Management Systems September 1996 - June 1998
Skills
PMP - Project..., Electrical Engineering, Electronics, Software Engineering, Engineering Management, Management Consulting, Requirements Analysis, Solution Architecture, Integration, Telecommunications, SDLC, Enterprise Architecture, Software Development, Pre-sales, Software Project..., Program Management, Business Analysis, Management, Vendor Management, Project Management, IT Strategy, CRM
Education
Coventry University 1990 — 1995
Master of Engineering (MEng), Engineering with Management, Upper Second
Coventry University 1990 — 1995
Bachelor of Engineering (BEng), Electrical and Electronics Engineering, Upper Second
Convergys Solution Architect/Program ManagerSXMJuly 2008 - Present
Capgemini 1999 - 2005
Lucent Technologies March 1998 - July 1999
American Management Systems September 1996 - June 1998
Skills
PMP - Project..., Electrical Engineering, Electronics, Software Engineering, Engineering Management, Management Consulting, Requirements Analysis, Solution Architecture, Integration, Telecommunications, SDLC, Enterprise Architecture, Software Development, Pre-sales, Software Project..., Program Management, Business Analysis, Management, Vendor Management, Project Management, IT Strategy, CRM
Education
Coventry University 1990 — 1995
Master of Engineering (MEng), Engineering with Management, Upper Second
Coventry University 1990 — 1995
Bachelor of Engineering (BEng), Electrical and Electronics Engineering, Upper Second
Pankaj Sinha's Convergys Experience April 2002 - August 2002
Job Financial Services
Industry Financial Services
Experience
Edward Jones May 2014 - Present
Hilton Worldwide April 2013 - April 2014
Park Hyatt Toronto October 2006 - May 2012
Hyatt Regency Dubai September 2004 - September 2006
Convergys April 2002 - August 2002
Grand Hyatt Delhi April 2000 - December 2000
Hyatt Regency, New Delhi 1995 - 2000
Hyatt Regency Delhi 1995 - 2000
The Leela Palaces & Resorts 1993 - 1995
Skills
Revenue Management, Revenue Forecasting, Yield Management, Forecasting, Hospitality Management, Revenue Analysis, Hospitality Industry, Marketing, Management, CRM, Hotels, Food & Beverage, Resorts, Pricing, Sales, Hotel Management
Education
Cornell University 2002 — 2004
MBA, Business, Management, Marketing, and Related Support Services
ESSEC - ESSEC Business School 2002 — 2004
MBA, Business, Management, Marketing, and Related Support Services
Delhi Public School - R. K. Puram
Edward Jones May 2014 - Present
Hilton Worldwide April 2013 - April 2014
Park Hyatt Toronto October 2006 - May 2012
Hyatt Regency Dubai September 2004 - September 2006
Convergys April 2002 - August 2002
Grand Hyatt Delhi April 2000 - December 2000
Hyatt Regency, New Delhi 1995 - 2000
Hyatt Regency Delhi 1995 - 2000
The Leela Palaces & Resorts 1993 - 1995
Skills
Revenue Management, Revenue Forecasting, Yield Management, Forecasting, Hospitality Management, Revenue Analysis, Hospitality Industry, Marketing, Management, CRM, Hotels, Food & Beverage, Resorts, Pricing, Sales, Hotel Management
Education
Cornell University 2002 — 2004
MBA, Business, Management, Marketing, and Related Support Services
ESSEC - ESSEC Business School 2002 — 2004
MBA, Business, Management, Marketing, and Related Support Services
Delhi Public School - R. K. Puram
Jim Hastings's Convergys Experience June 2005 - December 2008
Job Southeast Retail Manager at Ceridian
Industry Outsourcing/Offshoring
Experience
Ceridian April 2015 - Present
Ceridian October 2013 - Present
Ceridian January 2009 - September 2013
Convergys June 2005 - December 2008
ADP May 2002 - May 2005
AtWork Technologies April 2000 - January 2002
ADP 1996 - 2000
Skills
Employee Benefits, Benefits Administration, Payroll, Leadership, Customer Satisfaction, BPO, HRIS, Workforce Management, HR Consulting, HRO, SaaS, Talent Management, Sales Process, ADP Payroll, Human Resources, Recruiting, Training, Management, New Business Development, Customer Retention, Selling, Sales, Sales Operations, Budgets, Lead Generation, Talent Acquisition, Salesforce.com, Team Building, Cold Calling, Coaching, Account Management, Outsourcing, Vendor Management, Business Development, CRM, Solution Selling, Personnel Management, Performance Management, Direct Sales, Strategy, Executive Management, Sales Presentations, Call Centers, P&L Management, Applicant Tracking..., Business Intelligence, Time Management, Onboarding, Temporary Placement, Employee Relations
Education
Connecticut College
Bachelors, Psychology
Ceridian April 2015 - Present
Ceridian October 2013 - Present
Ceridian January 2009 - September 2013
Convergys June 2005 - December 2008
ADP May 2002 - May 2005
AtWork Technologies April 2000 - January 2002
ADP 1996 - 2000
Skills
Employee Benefits, Benefits Administration, Payroll, Leadership, Customer Satisfaction, BPO, HRIS, Workforce Management, HR Consulting, HRO, SaaS, Talent Management, Sales Process, ADP Payroll, Human Resources, Recruiting, Training, Management, New Business Development, Customer Retention, Selling, Sales, Sales Operations, Budgets, Lead Generation, Talent Acquisition, Salesforce.com, Team Building, Cold Calling, Coaching, Account Management, Outsourcing, Vendor Management, Business Development, CRM, Solution Selling, Personnel Management, Performance Management, Direct Sales, Strategy, Executive Management, Sales Presentations, Call Centers, P&L Management, Applicant Tracking..., Business Intelligence, Time Management, Onboarding, Temporary Placement, Employee Relations
Education
Connecticut College
Bachelors, Psychology
Daniel Dineen's Convergys Experience December 1982 - February 2007
Job Vice President, Telecom and Networks at West Corporation
Industry Outsourcing/Offshoring
Experience
West Corporation Sr Vice President - Information TechnologyZentaJune 2007 - December 2011
Convergys December 1982 - February 2007
MATRIXX Marketing 1990 - 1998
WATS MARKETING / FIRST DATA CORPORATION 1988 - 1994
Education
Creighton University 1978 — 1982
BSBA, Management
West Corporation Sr Vice President - Information TechnologyZentaJune 2007 - December 2011
Convergys December 1982 - February 2007
MATRIXX Marketing 1990 - 1998
WATS MARKETING / FIRST DATA CORPORATION 1988 - 1994
Education
Creighton University 1978 — 1982
BSBA, Management
Susan Ebner's Convergys Experience 1998 - 2001
Job Partner at Fortney & Scott, LLC
Industry Law Practice
Experience
Fortney & Scott, LLC November 2014 - Present
Asmar, Schor & McKenna, PLLC May 2012 - November 2014
American Bar Association Public Contract Law Section 2013 - 2013
American Bar Association Public Contract Law Section 2013 - 2013
American Bar Association Public Contract Law Section 2013 - 2013
Buchanan Ingersoll & Rooney September 2003 - May 2012
Fortney & Scott September 2002 - September 2003
Convergys 1998 - 2001
Cincinnati Bell Inc. 1995 - 1998
Cincinnati Bell Information Systems Incorporated 1992 - 1994
Skills
Litigation, Appeals, Administrative Law, Internal Investigations, Government Contracting, Bid Protests, Claims Resolution, Grants, Alternative Dispute..., Freedom of Information..., Government, Dispute Resolution, Government Procurement, Mediation, Legal Research, Defense, Corporate Governance, Class Actions, Contract Management, Courts, Dispute, Legal Advice, Construction Law, Compliance, Grant
Education
Cornell Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University College of Arts and Sciences 1973 — 1977
Bachelor of Arts (B.A.), English, Concentration in Law and Society
Fortney & Scott, LLC November 2014 - Present
Asmar, Schor & McKenna, PLLC May 2012 - November 2014
American Bar Association Public Contract Law Section 2013 - 2013
American Bar Association Public Contract Law Section 2013 - 2013
American Bar Association Public Contract Law Section 2013 - 2013
Buchanan Ingersoll & Rooney September 2003 - May 2012
Fortney & Scott September 2002 - September 2003
Convergys 1998 - 2001
Cincinnati Bell Inc. 1995 - 1998
Cincinnati Bell Information Systems Incorporated 1992 - 1994
Skills
Litigation, Appeals, Administrative Law, Internal Investigations, Government Contracting, Bid Protests, Claims Resolution, Grants, Alternative Dispute..., Freedom of Information..., Government, Dispute Resolution, Government Procurement, Mediation, Legal Research, Defense, Corporate Governance, Class Actions, Contract Management, Courts, Dispute, Legal Advice, Construction Law, Compliance, Grant
Education
Cornell Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University College of Arts and Sciences 1973 — 1977
Bachelor of Arts (B.A.), English, Concentration in Law and Society
Balint Bacso's Convergys Experience January 2007 - May 2009
Job SSC Director at ESAB Europe SSC
Industry Outsourcing/Offshoring
Experience
ESAB Europe SSC July 2012 - Present
ESAB EMEA SSC October 2011 - June 2012
Vodafone Operations Centre Hungary September 2010 - October 2011
Corning Data Services March 2010 - September 2010
Corning Data Services Hungary May 2009 - March 2010
Convergys January 2007 - May 2009
Convergys August 2005 - December 2006
Mreal December 2000 - August 2005
Skills
Shared Services, Process Improvement, Outsourcing, Business Process..., Change Management, ERP, SAP, Transition Management, Business Process, Business Analysis, CRM, Operations Management, Team Management, Service Delivery, Vendor Management, Forecasting, Sla, Project Management, Six Sigma, Finance, Human Resources, Leadership, Program Management, Recruiting, SLA, Strategy, Team Leadership
Education
Corvinus University of Budapest 2004 — 2007
MBA, Bilingual MBA Studies
Corvinus University of Budapest 1994 — 1999
MSC Econ, Finance
ESAB Europe SSC July 2012 - Present
ESAB EMEA SSC October 2011 - June 2012
Vodafone Operations Centre Hungary September 2010 - October 2011
Corning Data Services March 2010 - September 2010
Corning Data Services Hungary May 2009 - March 2010
Convergys January 2007 - May 2009
Convergys August 2005 - December 2006
Mreal December 2000 - August 2005
Skills
Shared Services, Process Improvement, Outsourcing, Business Process..., Change Management, ERP, SAP, Transition Management, Business Process, Business Analysis, CRM, Operations Management, Team Management, Service Delivery, Vendor Management, Forecasting, Sla, Project Management, Six Sigma, Finance, Human Resources, Leadership, Program Management, Recruiting, SLA, Strategy, Team Leadership
Education
Corvinus University of Budapest 2004 — 2007
MBA, Bilingual MBA Studies
Corvinus University of Budapest 1994 — 1999
MSC Econ, Finance
Dean Bratetic's Convergys Experience November 1997 - August 2006
Job Programmer Analyst at First National Bank of Omaha
Industry Banking
Experience
First National Bank of Omaha August 2006 - Present
Convergys November 1997 - August 2006
Service Merchandise 1991 - 1997
Skills
Business Analysis, TSO, Banking, Requirements Analysis
Education
Creighton University 1997 — 1998
Millard South 1988 — 1994
Diploma, General
First National Bank of Omaha August 2006 - Present
Convergys November 1997 - August 2006
Service Merchandise 1991 - 1997
Skills
Business Analysis, TSO, Banking, Requirements Analysis
Education
Creighton University 1997 — 1998
Millard South 1988 — 1994
Diploma, General
Rebecca Chapple's Convergys Experience October 1998 - August 2007
Job Salesforce Product Practice Lead at Trifecta Technologies
Industry Information Technology and Services
Experience
Trifecta Technologies January 2015 - Present
Trifecta Technologies July 2013 - January 2015
Netcracker (Formerly Convergys Information Management Group) August 2007 - June 2013
Convergys October 1998 - August 2007
Skills
Unix, Java, JavaScript, Weblogic, Requirements Analysis, Oracle SQL, C++, Web Development, JSF, Oracle, PL/SQL, Spring, Team Leadership, Database Design, Integration, Unix Shell Scripting, Architecture, Agile Methodologies, Java Enterprise Edition, Web Applications, SDLC, Business Analysis, Perl, RichFaces, Primefaces, Software Development
Education
Simon Fraser University 1996 — 1998
MSc, Computer Science
Dalhousie University 1991 — 1995
BSc, Computer Science
Woodstock High School 1989 — 1991
Trifecta Technologies January 2015 - Present
Trifecta Technologies July 2013 - January 2015
Netcracker (Formerly Convergys Information Management Group) August 2007 - June 2013
Convergys October 1998 - August 2007
Skills
Unix, Java, JavaScript, Weblogic, Requirements Analysis, Oracle SQL, C++, Web Development, JSF, Oracle, PL/SQL, Spring, Team Leadership, Database Design, Integration, Unix Shell Scripting, Architecture, Agile Methodologies, Java Enterprise Edition, Web Applications, SDLC, Business Analysis, Perl, RichFaces, Primefaces, Software Development
Education
Simon Fraser University 1996 — 1998
MSc, Computer Science
Dalhousie University 1991 — 1995
BSc, Computer Science
Woodstock High School 1989 — 1991
Theresa MacFadyen, CHRP's Convergys Experience September 2002 - February 2008
Job Coordinator, Human Resources at Northwoodcare Incorporated
Industry Human Resources
Experience
Northwoodcare Incorporated April 2008 - Present
Convergys September 2002 - February 2008
Skills
Employee Relations, Performance Management, Labor Relations, HR Policies, Hiring, HR Consulting, Coaching, Microsoft Office, Excel, Employment Law, Employee Engagement, Problem Solving, Mentoring, HR Strategy, Conflict Resolution, Leadership Development, Recruitment/Retention, Interviewing, Word, Mediation, Negotiation, Collective Bargaining, New Hire Orientation, New Hire Orientations, HRIS, Recruiting, Personnel Management, Interviews, Succession Planning
Education
NSCC 2000 — 2001
Advanced Diploma, Human Resource Management
Dalhousie University 1995 — 1999
Bachelor of Arts (B.A.), English Language and Literature, General
Northwoodcare Incorporated April 2008 - Present
Convergys September 2002 - February 2008
Skills
Employee Relations, Performance Management, Labor Relations, HR Policies, Hiring, HR Consulting, Coaching, Microsoft Office, Excel, Employment Law, Employee Engagement, Problem Solving, Mentoring, HR Strategy, Conflict Resolution, Leadership Development, Recruitment/Retention, Interviewing, Word, Mediation, Negotiation, Collective Bargaining, New Hire Orientation, New Hire Orientations, HRIS, Recruiting, Personnel Management, Interviews, Succession Planning
Education
NSCC 2000 — 2001
Advanced Diploma, Human Resource Management
Dalhousie University 1995 — 1999
Bachelor of Arts (B.A.), English Language and Literature, General
Deborah Britt-Hass's Convergys Experience 2008 - 2008
Job Shop Administrator and Artist at Jewels Under the Sun and Trinkets Too (JUSTT)
Industry Luxury Goods & Jewelry
Experience
Etsy 2012 - Present
Jewels Under the Sun and Trinkets Too (JUSTT) December 2011 - Present
Convergys 2008 - 2008
Peregrine General Pest Control Inc. 1999 - 2001
Applied Industrial Technologies 1995 - 1999
Skills
Jewelry Making..., Ceramics, Plaster Figurines, Woodworking, Craftsmanship, Office Management, General Administration, Craft, Jewelry, Painting, Administrative Work, Artisans, Handmade Jewelry, Bracelets, Gifts, Jewelry Design, Customer Service, Small Business, Sewing, Ceramic, Crafts, Fashion, Art
Education
Kaplan Technical School 2002 — 2004
Diploma, Medical Office Specialist
Cuyahoga Community College 1982 — 1989
none, Associate of Business
Etsy 2012 - Present
Jewels Under the Sun and Trinkets Too (JUSTT) December 2011 - Present
Convergys 2008 - 2008
Peregrine General Pest Control Inc. 1999 - 2001
Applied Industrial Technologies 1995 - 1999
Skills
Jewelry Making..., Ceramics, Plaster Figurines, Woodworking, Craftsmanship, Office Management, General Administration, Craft, Jewelry, Painting, Administrative Work, Artisans, Handmade Jewelry, Bracelets, Gifts, Jewelry Design, Customer Service, Small Business, Sewing, Ceramic, Crafts, Fashion, Art
Education
Kaplan Technical School 2002 — 2004
Diploma, Medical Office Specialist
Cuyahoga Community College 1982 — 1989
none, Associate of Business
Christine Isnor, CHRP's Convergys Experience 1999 - 2000
Job Director, Human Resources at TC Media
Industry Human Resources
Experience
TC Media September 2014 - Present
Deloitte Canada February 2013 - September 2014
Credit Union Atlantic October 2005 - September 2012
Intria Items (Subsidary of CIBC) September 2002 - October 2005
Ultra Electronics 2000 - 2002
Convergys 1999 - 2000
Skills
Coaching, Employee Relations, Succession Planning, Team Leadership, Compensation & Benefit, Strategic Planning, Performance Management, Recruitment & Selection, Training Delivery, Mentoring, Policy Writing, Business Writing, Employee Engagement, Orientation Programs, Human Development, Recruiting
Education
Nova Scotia Community College 1997 — 1998
Advanced Diploma, Human Resources Management and Services
Dalhousie University 1992 — 1995
Bachelor of Arts (B.A.), Psychology
TC Media September 2014 - Present
Deloitte Canada February 2013 - September 2014
Credit Union Atlantic October 2005 - September 2012
Intria Items (Subsidary of CIBC) September 2002 - October 2005
Ultra Electronics 2000 - 2002
Convergys 1999 - 2000
Skills
Coaching, Employee Relations, Succession Planning, Team Leadership, Compensation & Benefit, Strategic Planning, Performance Management, Recruitment & Selection, Training Delivery, Mentoring, Policy Writing, Business Writing, Employee Engagement, Orientation Programs, Human Development, Recruiting
Education
Nova Scotia Community College 1997 — 1998
Advanced Diploma, Human Resources Management and Services
Dalhousie University 1992 — 1995
Bachelor of Arts (B.A.), Psychology
Marquita Martin's Convergys Experience April 1990 - December 2004
Job Senior Service Delivery Consultant
Industry Financial Services
Experience
Fidelity Investments July 2013 - Present
Fidelity Investments April 2012 - July 2013
Fidelity Investments July 2010 - April 2012
Fidelity Investments April 2008 - July 2010
Coldwell Banker West Shell January 2008 - December 2008
Convergys April 1990 - December 2004
Skills
Product Management, Cross-functional Team..., Product Development, 401k, Customer Service, Contract Negotiation, Marketing Strategy, Team Leadership, Negotiation, Business Development, Management, Strategy, Vendor Management, Market Research, Retirement, Account Management, Operations Management, Financial Services, Marketing Communications, Strategic Planning, Call Centers
Education
Northern Kentucky University 1999 — 2003
MBA, Marketing
Thomas More College 1987 — 1989
BS, Business Administration
Cumberland College 1982 — 1985
Business Administration
Fidelity Investments July 2013 - Present
Fidelity Investments April 2012 - July 2013
Fidelity Investments July 2010 - April 2012
Fidelity Investments April 2008 - July 2010
Coldwell Banker West Shell January 2008 - December 2008
Convergys April 1990 - December 2004
Skills
Product Management, Cross-functional Team..., Product Development, 401k, Customer Service, Contract Negotiation, Marketing Strategy, Team Leadership, Negotiation, Business Development, Management, Strategy, Vendor Management, Market Research, Retirement, Account Management, Operations Management, Financial Services, Marketing Communications, Strategic Planning, Call Centers
Education
Northern Kentucky University 1999 — 2003
MBA, Marketing
Thomas More College 1987 — 1989
BS, Business Administration
Cumberland College 1982 — 1985
Business Administration
Naseer Ahmad's Convergys Experience June 2002 - February 2003
Job Looking for challenging and exciting actuarial opportunities
Industry Insurance
Experience
Desjardins August 2013 - April 2014
The Co-operators December 2008 - July 2013
Mercer February 2006 - October 2007
Independent Math Tutoring March 2003 - December 2005
Convergys June 2002 - February 2003
Govt. Zamindar College Gujrat, Pakistan February 1995 - June 2001
Skills
Actuarial Science, Underwriting, Enterprise Risk..., Insurance, Actuaries, Economic Capital, Pensions, Health Insurance, VBA, SAS programming, General Insurance
Education
Dalhousie University 2001 — 2004
Master of Engineering (M.Eng.), Internetworking
Quaid-e-Azam University, Islamabad 1993 — 1995
Master of Philosophy (M.Phil.), Applied Mathematics
Desjardins August 2013 - April 2014
The Co-operators December 2008 - July 2013
Mercer February 2006 - October 2007
Independent Math Tutoring March 2003 - December 2005
Convergys June 2002 - February 2003
Govt. Zamindar College Gujrat, Pakistan February 1995 - June 2001
Skills
Actuarial Science, Underwriting, Enterprise Risk..., Insurance, Actuaries, Economic Capital, Pensions, Health Insurance, VBA, SAS programming, General Insurance
Education
Dalhousie University 2001 — 2004
Master of Engineering (M.Eng.), Internetworking
Quaid-e-Azam University, Islamabad 1993 — 1995
Master of Philosophy (M.Phil.), Applied Mathematics
Jennifer Gramm's Convergys Experience September 2014 - December 2014
Job Looking for new Opportunities
Industry Information Technology and Services
Experience
Convergys September 2014 - December 2014
Stanley Staffing June 2014 - July 2014
AREA TEMPS, INC. April 2010 - July 2010
Teletech Inc. November 2008 - December 2008
Exodus Integrity Services March 2008 - July 2008
Jones Day February 2006 - September 2007
Key Bank November 2001 - May 2005
Education
Cuyahoga Community College 1996 — 2000
AA, Associate of Arts
DeVry University
BS, Technical Management
Convergys September 2014 - December 2014
Stanley Staffing June 2014 - July 2014
AREA TEMPS, INC. April 2010 - July 2010
Teletech Inc. November 2008 - December 2008
Exodus Integrity Services March 2008 - July 2008
Jones Day February 2006 - September 2007
Key Bank November 2001 - May 2005
Education
Cuyahoga Community College 1996 — 2000
AA, Associate of Arts
DeVry University
BS, Technical Management
Hugo Durand's Convergys Experience May 1998 - December 1999
Job Computer Support Professional/Contractor at Golf Channel
Industry Airlines/Aviation
Experience
Golf Channel September 2012 - Present
Self Employeed December 1999 - September 2012
Tribune Company November 2010 - June 2012
AirTran Airways January 2008 - November 2010
Bright House Networks July 2005 - December 2007
Brighthouse Networks July 2005 - December 2007
Sprint PCS September 2004 - August 2006
Sprint May 2002 - May 2004
RDV Sportsplex January 2001 - September 2002
Convergys May 1998 - December 1999
Skills
System Administration, Technical Support, Call Center, Help Desk Support, Software, Troubleshooting, Active Directory, Servers, Citrix, Microsoft Exchange, Software Documentation, Visio, Windows Server, Computer Hardware, Access, Routers, VPN, XP, Outlook, Data Center, Windows 7, Blackberry, Operating Systems, Windows, Laptops, Networking, DNS, Network Administration, Hardware, Windows Vista, Norton Ghost, Microsoft Office 2007, Customer Service, TCP/IP, Microsoft Office 2003, Software Installation, Office 2010, Microsoft Office, Blackberry Enterprise..., Printers, HP, Training, A+ Certified, Security, Wireless Networking, System Deployment, Switches, WAN, Windows XP, Call Centers
Education
CBT Direct 2009 — 2009
A+, Net+ and Security+, CompTia Certifications
Daytona Beach Community College 1997 — 2009
Associate of Science (AS), Computer Science
University of South Carolina Upstate 2005 — 2005
Bachelor of Science (BS), Education
University of South Carolina 2004 — 2005
completed, Education and Computer Science
Universidad Interamericana de Puerto Piedras Rico 2001 — 2002
bs, Education
Universidad Interamericana de Puerto Rico 2001 — 2002
completed, Education and Computer Science; Secondary Education and Computer Science
Seminole Community College 1999 — 2001
Associate's degree, Computer Science\Networking
Pine ridge High school 1994 — 1997
High School
American Military Academy 1985 — 1994
Seminole State College of Florida
Golf Channel September 2012 - Present
Self Employeed December 1999 - September 2012
Tribune Company November 2010 - June 2012
AirTran Airways January 2008 - November 2010
Bright House Networks July 2005 - December 2007
Brighthouse Networks July 2005 - December 2007
Sprint PCS September 2004 - August 2006
Sprint May 2002 - May 2004
RDV Sportsplex January 2001 - September 2002
Convergys May 1998 - December 1999
Skills
System Administration, Technical Support, Call Center, Help Desk Support, Software, Troubleshooting, Active Directory, Servers, Citrix, Microsoft Exchange, Software Documentation, Visio, Windows Server, Computer Hardware, Access, Routers, VPN, XP, Outlook, Data Center, Windows 7, Blackberry, Operating Systems, Windows, Laptops, Networking, DNS, Network Administration, Hardware, Windows Vista, Norton Ghost, Microsoft Office 2007, Customer Service, TCP/IP, Microsoft Office 2003, Software Installation, Office 2010, Microsoft Office, Blackberry Enterprise..., Printers, HP, Training, A+ Certified, Security, Wireless Networking, System Deployment, Switches, WAN, Windows XP, Call Centers
Education
CBT Direct 2009 — 2009
A+, Net+ and Security+, CompTia Certifications
Daytona Beach Community College 1997 — 2009
Associate of Science (AS), Computer Science
University of South Carolina Upstate 2005 — 2005
Bachelor of Science (BS), Education
University of South Carolina 2004 — 2005
completed, Education and Computer Science
Universidad Interamericana de Puerto Piedras Rico 2001 — 2002
bs, Education
Universidad Interamericana de Puerto Rico 2001 — 2002
completed, Education and Computer Science; Secondary Education and Computer Science
Seminole Community College 1999 — 2001
Associate's degree, Computer Science\Networking
Pine ridge High school 1994 — 1997
High School
American Military Academy 1985 — 1994
Seminole State College of Florida
Philip Stroup's Convergys Experience October 2006 - May 2009
Job Supervisor at Convergys
Industry Consumer Services
Experience
UnitedHealth Group June 2009 - September 2013
Convergys October 2006 - May 2009
Dillards October 1999 - January 2006
Skills
Customer Satisfaction, Management, Call Centers
Education
Cornell University 1968 — 1969
Hotel/Motel Administration/Management
University of Oregon 1967 — 1968
Business Administration and Management, General
UnitedHealth Group June 2009 - September 2013
Convergys October 2006 - May 2009
Dillards October 1999 - January 2006
Skills
Customer Satisfaction, Management, Call Centers
Education
Cornell University 1968 — 1969
Hotel/Motel Administration/Management
University of Oregon 1967 — 1968
Business Administration and Management, General
Patricia (Paddy) Brunetti's Convergys Experience 2010 - 2011
Job Director, Business Development at Xerox
Industry Telecommunications
Experience
Xerox June 2015 - Present
Consultant 2012 - 2015
Harris Corporation 2011 - 2012
Convergys 2010 - 2011
Avaya Government Solutions 2007 - 2010
AT&T 2003 - 2006
Citynet 2000 - 2003
Paddy Inc. 1996 - 2000
Sprint 1988 - 1996
Skills
Business Development, Program Management, Telecommunications, New Business Development, Strategic Planning, Business Strategy, Proposal Writing, Account Management, Team Building, Process Improvement, Project Management, Sales Management, Government, Change Management, Sales, Cross-functional Team..., Strategy, Customer Satisfaction, Contract Negotiation, Training, Solution Selling, Strategic Partnerships, Security, CRM, Product Development, Professional Services, SaaS, Wireless, Product Management, Cloud Computing, Management, Management Consulting, Enterprise Software, Integration
Education
Georgetown University
Certificate in Training and Development
Georgetown University
BS, Languages
George Mason University
Accounting Courses
Northwestern University
Economics Courses
Georgetown University
Certificate in Training and Development
Corcoran College of Art and Design
Drawing and painting
The School of the Art Institute of Chicago
Painting, drawing
Xerox June 2015 - Present
Consultant 2012 - 2015
Harris Corporation 2011 - 2012
Convergys 2010 - 2011
Avaya Government Solutions 2007 - 2010
AT&T 2003 - 2006
Citynet 2000 - 2003
Paddy Inc. 1996 - 2000
Sprint 1988 - 1996
Skills
Business Development, Program Management, Telecommunications, New Business Development, Strategic Planning, Business Strategy, Proposal Writing, Account Management, Team Building, Process Improvement, Project Management, Sales Management, Government, Change Management, Sales, Cross-functional Team..., Strategy, Customer Satisfaction, Contract Negotiation, Training, Solution Selling, Strategic Partnerships, Security, CRM, Product Development, Professional Services, SaaS, Wireless, Product Management, Cloud Computing, Management, Management Consulting, Enterprise Software, Integration
Education
Georgetown University
Certificate in Training and Development
Georgetown University
BS, Languages
George Mason University
Accounting Courses
Northwestern University
Economics Courses
Georgetown University
Certificate in Training and Development
Corcoran College of Art and Design
Drawing and painting
The School of the Art Institute of Chicago
Painting, drawing
Daniel Redford's Convergys Experience February 2008 - August 2008
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Volt August 2008 - January 2009
Convergys February 2008 - August 2008
Savoya August 2005 - February 2008
Neopost September 2003 - August 2005
Stream Global service Inc November 2001 - September 2003
Education
Richland Community College 2001 — 2003
Cert - Computer Networking
Dallas County Community College 1999 — 2001
Cert - Information Technology
Volt August 2008 - January 2009
Convergys February 2008 - August 2008
Savoya August 2005 - February 2008
Neopost September 2003 - August 2005
Stream Global service Inc November 2001 - September 2003
Education
Richland Community College 2001 — 2003
Cert - Computer Networking
Dallas County Community College 1999 — 2001
Cert - Information Technology
Howard Hawkins's Convergys Experience June 2012 - February 2013
Job Customer Account Representative
Industry Internet
Experience
Convergys June 2012 - February 2013
SecureWatch, LLC June 2011 - September 2011
StarTek March 2009 - June 2011
Education
Kaplan University-Davenport Campus 2007 — 2009
None, Database Management, B
Dabney S Lancaster Community College 1975 — 1977
AAS Wildlife Management, Wildlife, Fish and Wildlands Science and Management, B
Convergys June 2012 - February 2013
SecureWatch, LLC June 2011 - September 2011
StarTek March 2009 - June 2011
Education
Kaplan University-Davenport Campus 2007 — 2009
None, Database Management, B
Dabney S Lancaster Community College 1975 — 1977
AAS Wildlife Management, Wildlife, Fish and Wildlands Science and Management, B
tad bryant's Convergys Experience March 1995 - December 1999
Job Field Technician at HewlettPackard
Industry Information Technology and Services
Experience
Dell HP Field technician at CitibankHewlett-PackardMay 2008 - July 2015
PEAK Systems 2008 - 2009
MARC USA December 1999 - January 2001
Convergys March 1995 - December 1999
Skills
Switches, Windows Server, Servers, Laptops, Windows 7, Active Directory, Dell Computers, Technical Support, Computer Hardware, Routers, Microsoft Exchange, VMware, Help Desk Support, Remote Desktop, Software Installation, Hardware, HP, Troubleshooting, Workstations, Operating Systems, Norton Ghost, Printers, XP, BMC Remedy, A+ Certified, Network Administration, Virtualization, Antivirus, Blackberry Enterprise..., System Deployment, Windows XP, DHCP, VPN, Group Policy, CompTIA A+, Microsoft Office
Education
Dallas Institute of Funeral Service 1988 — 1989
Funeral Service and Mortuary Science
Hardin-Simmons University 1986 — 1987
Computer Science
Dell HP Field technician at CitibankHewlett-PackardMay 2008 - July 2015
PEAK Systems 2008 - 2009
MARC USA December 1999 - January 2001
Convergys March 1995 - December 1999
Skills
Switches, Windows Server, Servers, Laptops, Windows 7, Active Directory, Dell Computers, Technical Support, Computer Hardware, Routers, Microsoft Exchange, VMware, Help Desk Support, Remote Desktop, Software Installation, Hardware, HP, Troubleshooting, Workstations, Operating Systems, Norton Ghost, Printers, XP, BMC Remedy, A+ Certified, Network Administration, Virtualization, Antivirus, Blackberry Enterprise..., System Deployment, Windows XP, DHCP, VPN, Group Policy, CompTIA A+, Microsoft Office
Education
Dallas Institute of Funeral Service 1988 — 1989
Funeral Service and Mortuary Science
Hardin-Simmons University 1986 — 1987
Computer Science
Jeni Fitzpatrick's Convergys Experience April 2015 - Present
Job SVP Human Resources at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2015 - Present
Convergys August 2014 - April 2015
Workday August 2012 - August 2014
Chiquita March 2006 - August 2012
Bristol-Myers Squibb September 2003 - March 2006
Merrill Lynch 2002 - 2002
Microsoft July 1997 - July 2001
Skills
Performance Management, Talent Management, Workforce Planning, Deferred Compensation, HRIS, Succession Planning, Strategic Financial..., Organizational Learning, Recruiting, Global Compensation, Global Implementations, Workday, Organizational Design, Executive Management, Predictive Analytics, Employee Engagement, Payroll Services, Corporate Relocation, Business Restructures, Strategic Negotiations, Talent Acquisition, Human Resources, Onboarding, HR Transformation, Payroll, Leadership, College Recruiting, Compensation & Benefit, Applicant Tracking..., HR Consulting, Benefits Administration, Employee Benefits, Compensation, Compensation
Education
Cornell University - Johnson Graduate School of Management 2001 — 2003
MBA, Business Management
Cornell University 1993 — 1997
BS ILR, Human Resources & Labor Relations
Convergys April 2015 - Present
Convergys August 2014 - April 2015
Workday August 2012 - August 2014
Chiquita March 2006 - August 2012
Bristol-Myers Squibb September 2003 - March 2006
Merrill Lynch 2002 - 2002
Microsoft July 1997 - July 2001
Skills
Performance Management, Talent Management, Workforce Planning, Deferred Compensation, HRIS, Succession Planning, Strategic Financial..., Organizational Learning, Recruiting, Global Compensation, Global Implementations, Workday, Organizational Design, Executive Management, Predictive Analytics, Employee Engagement, Payroll Services, Corporate Relocation, Business Restructures, Strategic Negotiations, Talent Acquisition, Human Resources, Onboarding, HR Transformation, Payroll, Leadership, College Recruiting, Compensation & Benefit, Applicant Tracking..., HR Consulting, Benefits Administration, Employee Benefits, Compensation, Compensation
Education
Cornell University - Johnson Graduate School of Management 2001 — 2003
MBA, Business Management
Cornell University 1993 — 1997
BS ILR, Human Resources & Labor Relations
Diana Felthuis's Convergys Experience 2002 - 2007
Job Project Manager at Metavante
Industry Financial Services
Ferrien Harris's Convergys Experience November 2008 - December 2009
Job Crew Chief at US Air Force Reserve
Industry Consumer Services
Experience
US Air Force Reserve October 2009 - Present
Convergys November 2008 - December 2009
Education
Cowley College 2005 — 2007
Associates, Computer Scicence
US Air Force Reserve October 2009 - Present
Convergys November 2008 - December 2009
Education
Cowley College 2005 — 2007
Associates, Computer Scicence
Christian Kane's Convergys Experience March 1998 - January 2002
Job Network Administrator at Florida Production Engineering
Industry Computer & Network Security
Experience
Florida Production Engineering April 2008 - Present
The Homac Companies January 2002 - April 2008
Convergys March 1998 - January 2002
Skills
Servers, Active Directory, Microsoft Exchange, WiFi, Network Administration, Computer Repair, SharePoint, Hardware, Help Desk Support, Software Documentation, Laptops, Security, Business Intelligence, Technical Support, Networking, IT Operations, Computer Hardware, Server Administration, Process Improvement, Troubleshooting, ERP, Software Installation, Management, Manufacturing, Network Security, Windows 7
Education
Daytona State College 1996 — 1998
AS, Computer Science
Florida Production Engineering April 2008 - Present
The Homac Companies January 2002 - April 2008
Convergys March 1998 - January 2002
Skills
Servers, Active Directory, Microsoft Exchange, WiFi, Network Administration, Computer Repair, SharePoint, Hardware, Help Desk Support, Software Documentation, Laptops, Security, Business Intelligence, Technical Support, Networking, IT Operations, Computer Hardware, Server Administration, Process Improvement, Troubleshooting, ERP, Software Installation, Management, Manufacturing, Network Security, Windows 7
Education
Daytona State College 1996 — 1998
AS, Computer Science
Betty Gray's Convergys Experience November 1994 - Present
Job Sr. Client Services Manager at Convergys
Industry
Experience
Convergys November 1994 - Present
Skills
BPO, Workforce Management, Call Center Development, Call Centers, Outsourcing, Customer Experience, Transition Management, Inbound Marketing, Contact Centers, Sla, Avaya, IVR, Offshoring
Education
Seattle University 2002 — 2005
MPA, Public Administration
Creighton University 1985 — 1989
BA, Organization communication with Business Certificate
Convergys November 1994 - Present
Skills
BPO, Workforce Management, Call Center Development, Call Centers, Outsourcing, Customer Experience, Transition Management, Inbound Marketing, Contact Centers, Sla, Avaya, IVR, Offshoring
Education
Seattle University 2002 — 2005
MPA, Public Administration
Creighton University 1985 — 1989
BA, Organization communication with Business Certificate
Andrew Kirkland's Convergys Experience April 2001 - March 2011
Job Manager at Connextions
Industry Insurance
Experience
Connextions August 2011 - Present
Convergys April 2001 - March 2011
Skills
Customer Service, Vendor Management, Workforce Management, Process Improvement, Business Analysis, BPO, Call Center, Business Process...
Education
Daemen College 1980 — 1983
3 yrs towards BA, Accounting
Connextions August 2011 - Present
Convergys April 2001 - March 2011
Skills
Customer Service, Vendor Management, Workforce Management, Process Improvement, Business Analysis, BPO, Call Center, Business Process...
Education
Daemen College 1980 — 1983
3 yrs towards BA, Accounting
Alan DeVaughan's Convergys Experience November 2000 - December 2001
Job Supervisor, IT Audit at Brown Smith Wallace
Industry Accounting
Experience
Brown Smith Wallace July 2015 - Present
Brown Smith Wallace June 2013 - June 2015
CliftonLarsonAllen January 2012 - June 2013
Clifton Gunderson LLP June 2010 - January 2012
Humes & Barrington, LLP October 2005 - June 2010
National Benevolent Association December 2001 - October 2005
Convergys November 2000 - December 2001
Skills
IT Audit, Training, Citrix, Networking, Network Administration, IT Controls, Great Plains Software, Technical Support, Troubleshooting, Information Security, Information Security..., Internal Controls, Operating Systems, GLBA, SSAE 16, Auditing, CISA, Financial Institutions, Standards Compliance, System Administration, Active Directory, SAS94, Microsoft Dynamics GP, Public Speaking, Information Technology, Management, Internal Audit, Network Security, SAS70
Education
Maryville University of Saint Louis 1996 — 1999
BS, Information Systems
Davidson College 1987 — 1988
Mathematics
Brown Smith Wallace July 2015 - Present
Brown Smith Wallace June 2013 - June 2015
CliftonLarsonAllen January 2012 - June 2013
Clifton Gunderson LLP June 2010 - January 2012
Humes & Barrington, LLP October 2005 - June 2010
National Benevolent Association December 2001 - October 2005
Convergys November 2000 - December 2001
Skills
IT Audit, Training, Citrix, Networking, Network Administration, IT Controls, Great Plains Software, Technical Support, Troubleshooting, Information Security, Information Security..., Internal Controls, Operating Systems, GLBA, SSAE 16, Auditing, CISA, Financial Institutions, Standards Compliance, System Administration, Active Directory, SAS94, Microsoft Dynamics GP, Public Speaking, Information Technology, Management, Internal Audit, Network Security, SAS70
Education
Maryville University of Saint Louis 1996 — 1999
BS, Information Systems
Davidson College 1987 — 1988
Mathematics
kathy Kinchen's Convergys Experience May 2011 - March 2013
Job Senior Customer Service Agent
Industry Consumer Services
Experience
Wells Fargo 2014 - Present
Liberty University Online 2015 - July 2015
Convergys May 2011 - March 2013
City of Saint Petersburg April 2005 - August 2007
Equifax October 1996 - August 2000
Skills
Employee Relations, Customer Service, Event Management, Leadership
Education
Central Piedmont Community College 2013 — 2015
Associate of Science (AS), Surgical Technology/Technologist
CUNY Hostos Community College 1984 — 1986
Wells Fargo 2014 - Present
Liberty University Online 2015 - July 2015
Convergys May 2011 - March 2013
City of Saint Petersburg April 2005 - August 2007
Equifax October 1996 - August 2000
Skills
Employee Relations, Customer Service, Event Management, Leadership
Education
Central Piedmont Community College 2013 — 2015
Associate of Science (AS), Surgical Technology/Technologist
CUNY Hostos Community College 1984 — 1986
Nivea Street's Convergys Experience October 2007 - November 2008
Job Student at Davenport University
Industry Higher Education
Experience
AATA July 2014 - Present
Davenport University July 2007 - July 2014
JPMorgan Chase February 2014 - May 2014
United Wholesale Mortgage July 2012 - September 2013
First Student August 2010 - June 2012
Chase Bank December 2009 - March 2010
Chase Bank December 2009 - March 2010
Convergys October 2007 - November 2008
Hertz Rental Car June 2005 - October 2007
Willow Run Community Schools November 2004 - June 2005
Skills
Word, Excel, Customer Relations, Outlook, Microsoft Office, Customer Service, Customer Satisfaction, Routers, Administration, Problem Solving, Data Entry, PowerPoint, Access, Teamwork, Banking, Accounting, Supervisory Skills, Retail, Documentation, Inventory Management, Microsoft Excel, Time Management, Microsoft Word, Analysis, Leadership
Education
Davenport University 2007 — 2011
Bachelor; Associate, Accounting; Business Administration; Business Administration; Accounting
Davenport University 2007 — 2010
Associate of Business Administration, Business Administration
AATA July 2014 - Present
Davenport University July 2007 - July 2014
JPMorgan Chase February 2014 - May 2014
United Wholesale Mortgage July 2012 - September 2013
First Student August 2010 - June 2012
Chase Bank December 2009 - March 2010
Chase Bank December 2009 - March 2010
Convergys October 2007 - November 2008
Hertz Rental Car June 2005 - October 2007
Willow Run Community Schools November 2004 - June 2005
Skills
Word, Excel, Customer Relations, Outlook, Microsoft Office, Customer Service, Customer Satisfaction, Routers, Administration, Problem Solving, Data Entry, PowerPoint, Access, Teamwork, Banking, Accounting, Supervisory Skills, Retail, Documentation, Inventory Management, Microsoft Excel, Time Management, Microsoft Word, Analysis, Leadership
Education
Davenport University 2007 — 2011
Bachelor; Associate, Accounting; Business Administration; Business Administration; Accounting
Davenport University 2007 — 2010
Associate of Business Administration, Business Administration
Nalini Richards's Convergys Experience June 2005 - September 2005
Job Accounting Assistant at EastLink
Industry Accounting
Experience
EastLink August 2010 - Present
Dalhousie University January 2009 - May 2010
Dalhousie University September 2009 - December 2009
Priszm May 2009 - August 2009
HMV September 2008 - November 2008
Scotiabank Business Support Center September 2007 - December 2007
Scotiabank Central Accounting Unit January 2007 - May 2007
Convergys June 2005 - September 2005
Youth Health Center May 2004 - June 2005
Dartmouth, NS June 1999 - November 2004
Education
Dalhousie University 2005 — 2010
Bachelor of Commerce, Accounting
EastLink August 2010 - Present
Dalhousie University January 2009 - May 2010
Dalhousie University September 2009 - December 2009
Priszm May 2009 - August 2009
HMV September 2008 - November 2008
Scotiabank Business Support Center September 2007 - December 2007
Scotiabank Central Accounting Unit January 2007 - May 2007
Convergys June 2005 - September 2005
Youth Health Center May 2004 - June 2005
Dartmouth, NS June 1999 - November 2004
Education
Dalhousie University 2005 — 2010
Bachelor of Commerce, Accounting
Adrian Daly's Convergys Experience January 2005 - November 2010
Job Customer Solutions Teammate at eBay Inc
Industry Hospitality
Experience
eBay Inc October 2014 - Present
InterContinental Hotels Group August 2012 - October 2014
Convergys January 2005 - November 2010
Motion Media Inc September 2003 - December 2004
Skills
Final Cut Studio, Final Cut Pro, Word, Wordpress, Pages, Excel, Numbers, PowerPoint, Keynote, iTunes, Garageband, Creative Writing, DVD Studio Pro, DVD Duplication, Employee Relations, Customer Relations, Customer Service, Customer Retention, Customer Loyalty, Customer Experience, Customer Satisfaction, iOS, iPhone, iPod, Satellite TV, Writing Skills, Script Reading, Screenwriting, IEX, Brand Loyalty, OS X, WordPress
Education
Davis Applied Technology College 2012 — 2012
GED, General Studies
Salt Lake Community
eBay Inc October 2014 - Present
InterContinental Hotels Group August 2012 - October 2014
Convergys January 2005 - November 2010
Motion Media Inc September 2003 - December 2004
Skills
Final Cut Studio, Final Cut Pro, Word, Wordpress, Pages, Excel, Numbers, PowerPoint, Keynote, iTunes, Garageband, Creative Writing, DVD Studio Pro, DVD Duplication, Employee Relations, Customer Relations, Customer Service, Customer Retention, Customer Loyalty, Customer Experience, Customer Satisfaction, iOS, iPhone, iPod, Satellite TV, Writing Skills, Script Reading, Screenwriting, IEX, Brand Loyalty, OS X, WordPress
Education
Davis Applied Technology College 2012 — 2012
GED, General Studies
Salt Lake Community
Susan Nielsen's Convergys Experience 1998 - 2006
Job Software Engineer/Business Analyst
Industry Information Services
Experience
Infogroup February 2007 - Present
Convergys 1998 - 2006
CSG 1997 - 1998
Skills
COBOL, JCL, TSO, Syncsort, IBM Mainframe, Fileaid, Microsoft Office, Visual Basic, Lua, Ab Initio, XML, XML Schema, Linux, Quality Assurance, Business Analysis, Project Management, Scrum, Agile Methodologies, Software Lifecycle, Systems Analysis, Technical Analysis, Software Engineering, Business Requirements, Tortoise SVN, CICS, Microfocus, Mainframe, MS Project
Education
Creighton University
Infogroup February 2007 - Present
Convergys 1998 - 2006
CSG 1997 - 1998
Skills
COBOL, JCL, TSO, Syncsort, IBM Mainframe, Fileaid, Microsoft Office, Visual Basic, Lua, Ab Initio, XML, XML Schema, Linux, Quality Assurance, Business Analysis, Project Management, Scrum, Agile Methodologies, Software Lifecycle, Systems Analysis, Technical Analysis, Software Engineering, Business Requirements, Tortoise SVN, CICS, Microfocus, Mainframe, MS Project
Education
Creighton University
ginny donaghy's Convergys Experience May 2004 - September 2007
Job Account Specialist for CommVault
Industry Entertainment
Experience
MarketStar May 2014 - Present
Bogeys club January 2010 - May 2014
Convergys May 2004 - September 2007
T-Mobile June 2003 - May 2004
Skills
Customer Service, Customer Relations, Customer Retention, Sales, Team Leadership, Leadership, Microsoft Office
Education
Davis Applied Technology College 2012 — 2012
Nail Technician/Specialist and Manicurist
MarketStar May 2014 - Present
Bogeys club January 2010 - May 2014
Convergys May 2004 - September 2007
T-Mobile June 2003 - May 2004
Skills
Customer Service, Customer Relations, Customer Retention, Sales, Team Leadership, Leadership, Microsoft Office
Education
Davis Applied Technology College 2012 — 2012
Nail Technician/Specialist and Manicurist
Noah Barnett's Convergys Experience May 2011 - November 2012
Job Direct to Business Account Manager; TMobile @Work
Industry Consumer Services
Experience
T-Mobile November 2014 - Present
T-Mobile November 2012 - November 2014
Convergys May 2011 - November 2012
R & R MARKETING February 2010 - December 2010
See Rock City, Inc. September 2008 - February 2010
Covenant College August 2004 - April 2008
Mission to the World July 2005 - August 2005
Skills
Customer Service, Event Management, Microsoft Office, Teaching, PowerPoint, Research, Public Speaking, Direct Sales, Salesforce.com, Sales Operations, Sales, Social Media, Microsoft Word
Education
Covenant College 2004 — 2008
Bachelor of Arts (B.A.), Music
T-Mobile November 2014 - Present
T-Mobile November 2012 - November 2014
Convergys May 2011 - November 2012
R & R MARKETING February 2010 - December 2010
See Rock City, Inc. September 2008 - February 2010
Covenant College August 2004 - April 2008
Mission to the World July 2005 - August 2005
Skills
Customer Service, Event Management, Microsoft Office, Teaching, PowerPoint, Research, Public Speaking, Direct Sales, Salesforce.com, Sales Operations, Sales, Social Media, Microsoft Word
Education
Covenant College 2004 — 2008
Bachelor of Arts (B.A.), Music
Amanda Wakefield's Convergys Experience January 2007 - August 2007
Job Owner/Operator at Mandies Movies
Industry Media Production
Experience
Corning Community College August 2009 - Present
Wakefield Media Productions June 2009 - Present
Victoria's Secret August 2010 - December 2010
Victoria's August 2010 - December 2010
Hollywood Entertainment Corp October 2008 - April 2009
Convergys January 2007 - August 2007
Skills
Filming, Microsoft Office, Outstanding Customer..., Supervisory Experience
Education
Corning Community College 2009 — 2012
Associates, Fine Art and Design
Corning Community College
Corning Community College August 2009 - Present
Wakefield Media Productions June 2009 - Present
Victoria's Secret August 2010 - December 2010
Victoria's August 2010 - December 2010
Hollywood Entertainment Corp October 2008 - April 2009
Convergys January 2007 - August 2007
Skills
Filming, Microsoft Office, Outstanding Customer..., Supervisory Experience
Education
Corning Community College 2009 — 2012
Associates, Fine Art and Design
Corning Community College
Linda Dunphy's Convergys Experience October 1998 - November 2006
Job WF Director
Industry Outsourcing/Offshoring
Experience
Sykes November 2006 - July 2012
convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Skills
BPO, Call Center, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Process Improvement, Operations Management, Customer Satisfaction, Team Management, Telecommunications, Account Management, CRM, Service Delivery, Call Centers, Team Leadership
Education
Dalhousie University 1992 — 1994
Candidate for BSC - Economics, Economics
Dalhousie University 1992 — 1994
Economics
Sykes November 2006 - July 2012
convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Skills
BPO, Call Center, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Process Improvement, Operations Management, Customer Satisfaction, Team Management, Telecommunications, Account Management, CRM, Service Delivery, Call Centers, Team Leadership
Education
Dalhousie University 1992 — 1994
Candidate for BSC - Economics, Economics
Dalhousie University 1992 — 1994
Economics
Naj Massoum's Convergys Experience October 2008 - June 2010
Job SMB CS Advisor at Bell Canada
Industry Telecommunications
Experience
Bell Canada September 2010 - Present
JPMorgan Chase June 2010 - September 2010
Convergys October 2008 - June 2010
Skills
Credit, Call Center
Education
Conservatoire National des Arts et Métiers / CNAM 2005 — 2007
Certificates, Administration and IT
Bell Canada September 2010 - Present
JPMorgan Chase June 2010 - September 2010
Convergys October 2008 - June 2010
Skills
Credit, Call Center
Education
Conservatoire National des Arts et Métiers / CNAM 2005 — 2007
Certificates, Administration and IT
Dawnne Prock's Convergys Experience August 2011 - December 2011
Job Asset Protection at Allstate
Industry Insurance
Experience
Allstate December 2011 - Present
Convergys August 2011 - December 2011
Farmers Insurance 2000 - 2011
foremost insurance 2000 - 2011
pizza hut 1991 - 1999
Skills
Asset Protection
Education
Davenport University 2007 — 2011
BBA, MBA, Post Grad Cert, Bus Mgmt, Strategic Mgmt, HRM
Los Lunas High School
Allstate December 2011 - Present
Convergys August 2011 - December 2011
Farmers Insurance 2000 - 2011
foremost insurance 2000 - 2011
pizza hut 1991 - 1999
Skills
Asset Protection
Education
Davenport University 2007 — 2011
BBA, MBA, Post Grad Cert, Bus Mgmt, Strategic Mgmt, HRM
Los Lunas High School
Valerie Starr's Convergys Experience March 2012 - Present
Job AT&T Customer Sales and Suppport Representitive at Convergys
Industry Consumer Services
Experience
Convergys March 2012 - Present
Unifour Nursing February 2012 - May 2012
Skills
Outstanding Customer..., Excel at Builiding..., Problem Solving, Collaboration, Microsoft Office, Company Specific..., Manage High Volume..., Perfect Customer...
Education
Converse College 2008 — 2011
Bachelor of Arts (B.A.)
Convergys March 2012 - Present
Unifour Nursing February 2012 - May 2012
Skills
Outstanding Customer..., Excel at Builiding..., Problem Solving, Collaboration, Microsoft Office, Company Specific..., Manage High Volume..., Perfect Customer...
Education
Converse College 2008 — 2011
Bachelor of Arts (B.A.)
Jordan Holman's Convergys Experience March 2011 - Present
Job Primary/Secondary Education Professional
Industry Primary/Secondary Education
Experience
Convergys March 2011 - Present
Logan City School District 2012 - 2012
Syracuse 6 Cinema March 2008 - November 2011
Skills
Customer Service, Friendliness, Cashiering, Food Safety, Supervising, Waitressing, Sales, Up-selling, Secretarial Skills, Front desk
Education
Davis Applied Technology College 2009 — 2011
na, Nail technology
Syracuse High School 2006 — 2010
HS Diploma, Generals
Convergys March 2011 - Present
Logan City School District 2012 - 2012
Syracuse 6 Cinema March 2008 - November 2011
Skills
Customer Service, Friendliness, Cashiering, Food Safety, Supervising, Waitressing, Sales, Up-selling, Secretarial Skills, Front desk
Education
Davis Applied Technology College 2009 — 2011
na, Nail technology
Syracuse High School 2006 — 2010
HS Diploma, Generals
Katrina Hollenback's Convergys Experience April 2008 - August 2008
Job Department Manager at Jacs enterprises
Industry Staffing and Recruiting
Experience
DTMB August 2012 - Present
Jacs enterprises May 2011 - Present
Jacs Enterprises May 2011 - Present
JACS May 2011 - Present
McDonald's Corporation October 2005 - Present
McDonald's Corporation January 2001 - Present
Mold Masters Company August 2008 - May 2011
Mold Masters August 2008 - May 2011
Convergys April 2008 - August 2008
Aditya Birla Minacs October 2005 - September 2007
Skills
Skilled manager, Skilled Communicator, Skilled Multi-tasker
Education
Davenport University
Currently attending, Human Resources Management and Services, Sophmore
Central High School
High School Diploma
DTMB August 2012 - Present
Jacs enterprises May 2011 - Present
Jacs Enterprises May 2011 - Present
JACS May 2011 - Present
McDonald's Corporation October 2005 - Present
McDonald's Corporation January 2001 - Present
Mold Masters Company August 2008 - May 2011
Mold Masters August 2008 - May 2011
Convergys April 2008 - August 2008
Aditya Birla Minacs October 2005 - September 2007
Skills
Skilled manager, Skilled Communicator, Skilled Multi-tasker
Education
Davenport University
Currently attending, Human Resources Management and Services, Sophmore
Central High School
High School Diploma
Jennie Dudley's Convergys Experience 2007 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2007 - 2010
Budco November 2003 - April 2004
Skills
Medicare, Medical Terminology, Medical Billing, Medical Records, Medical Devices, Medical Coding
Education
Davenport University 2011 — 2012
Associate of Applied Science, Health Information/Medical Records Technology/Technician
Davenport University 2005 — 2007
Associate's degree, Health Insurance Claims Management
Convergys 2007 - 2010
Budco November 2003 - April 2004
Skills
Medicare, Medical Terminology, Medical Billing, Medical Records, Medical Devices, Medical Coding
Education
Davenport University 2011 — 2012
Associate of Applied Science, Health Information/Medical Records Technology/Technician
Davenport University 2005 — 2007
Associate's degree, Health Insurance Claims Management
Dianne Riddle's Convergys Experience October 2012 - Present
Job CSR Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2012 - Present
Walmart February 2011 - October 2012
B & B Discount Sales May 2004 - January 2010
Skills
Office Management
Education
Dalton State College 1976 — 1977
Certificate, General Office Occupations and Clerical Services
Dalton High School 1963 — 1965
Certificate, General Office Occupations and Clerical Services
Convergys October 2012 - Present
Walmart February 2011 - October 2012
B & B Discount Sales May 2004 - January 2010
Skills
Office Management
Education
Dalton State College 1976 — 1977
Certificate, General Office Occupations and Clerical Services
Dalton High School 1963 — 1965
Certificate, General Office Occupations and Clerical Services
Rosalind Tyler's Convergys Experience January 2012 - Present
Job Convergys WAH at Convergys
Industry Outsourcing/Offshoring
Charles Pippins's Convergys Experience September 2015 - Present
Job Technical Support Analyst at Convergys
Industry Food & Beverages
Experience
Convergys September 2015 - Present
Mr. Dunderbaks November 2002 - Present
CGS (Computer Generated Solutions) March 2015 - August 2015
Verizon Data Services August 2004 - October 2004
Skills
Menu Development, Food & Beverage, Windows, Training
Education
D G Erwin Technical Center 2003 — 2004
Technical Degree, Computer Support Specialist, 4.0
Convergys September 2015 - Present
Mr. Dunderbaks November 2002 - Present
CGS (Computer Generated Solutions) March 2015 - August 2015
Verizon Data Services August 2004 - October 2004
Skills
Menu Development, Food & Beverage, Windows, Training
Education
D G Erwin Technical Center 2003 — 2004
Technical Degree, Computer Support Specialist, 4.0
Sean Summers's Convergys Experience April 2015 - August 2015
Job Business Administration Student at Cowley College
Industry Insurance
Experience
Convergys April 2015 - August 2015
USD 259 July 2013 - February 2015
CCH, a part of Wolters Kluwer 2007 - 2008
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Data Entry, Logistics, Windows, Outlook, Access, Process Scheduler, Software Documentation, Customer Satisfaction, Inventory Management
Education
Cowley College 2013 — 2015
Derby High School 1996 — 2000
High School, High School/Secondary Diploma Programs, 3.6
Convergys April 2015 - August 2015
USD 259 July 2013 - February 2015
CCH, a part of Wolters Kluwer 2007 - 2008
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Data Entry, Logistics, Windows, Outlook, Access, Process Scheduler, Software Documentation, Customer Satisfaction, Inventory Management
Education
Cowley College 2013 — 2015
Derby High School 1996 — 2000
High School, High School/Secondary Diploma Programs, 3.6
Yvonne Ezeoke's Convergys Experience 2011 - 2012
Job Assistant City Assesor at NYC Department of Finance
Industry Accounting
Experience
NYC Department of Finance November 2014 - Present
Mohawk Industries February 2014 - October 2014
Convergys 2011 - 2012
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Teamwork, Time Management, Access, Data Entry, Accounting, Team Management, Outlook, Peachtree, Accounts Payable, Accounts Receivable, Tax Preparation, Tax Accounting, Tax Returns, Business Strategy, Financial Analysis, Market Analysis
Education
Dalton State College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
NYC Department of Finance November 2014 - Present
Mohawk Industries February 2014 - October 2014
Convergys 2011 - 2012
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Teamwork, Time Management, Access, Data Entry, Accounting, Team Management, Outlook, Peachtree, Accounts Payable, Accounts Receivable, Tax Preparation, Tax Accounting, Tax Returns, Business Strategy, Financial Analysis, Market Analysis
Education
Dalton State College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Amanda Byers's Convergys Experience October 2011 - Present
Job CRG phone agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2011 - Present
WNA/American Plastics April 2009 - June 2010
Daltek LLC October 2005 - April 2009
Skills
Cosmetology, Customer Service, Inspection, Painting
Education
Dalton State College 2001 — 2003
northwest whitfield high school 1996 — 2000
Convergys October 2011 - Present
WNA/American Plastics April 2009 - June 2010
Daltek LLC October 2005 - April 2009
Skills
Cosmetology, Customer Service, Inspection, Painting
Education
Dalton State College 2001 — 2003
northwest whitfield high school 1996 — 2000
Meagan E. Gill's Convergys Experience November 1999 - March 2013
Job Student at Utah State University
Industry Museums and Institutions
Experience
Utah State Museum of Anthropology June 2014 - Present
Convergys November 1999 - March 2013
Hillyard, Anderson, & Olsen, P.C. May 2003 - June 2004
Richard Reynolds, P.C. June 2003 - February 2004
Skills
Microsoft Office, Research, Editing, Social Media, Data Entry, Social Networking, Facebook, PowerPoint, Customer Service, Communication, Fundraising
Education
Utah State University 2011 — 2016
Bachelor's Degree, American/United States Studies/Civilization
Davis Applied Technology College 2003 — 2003
Legal Assistant/Paralegal
Utah State Museum of Anthropology June 2014 - Present
Convergys November 1999 - March 2013
Hillyard, Anderson, & Olsen, P.C. May 2003 - June 2004
Richard Reynolds, P.C. June 2003 - February 2004
Skills
Microsoft Office, Research, Editing, Social Media, Data Entry, Social Networking, Facebook, PowerPoint, Customer Service, Communication, Fundraising
Education
Utah State University 2011 — 2016
Bachelor's Degree, American/United States Studies/Civilization
Davis Applied Technology College 2003 — 2003
Legal Assistant/Paralegal
Mandy Gravitt's Convergys Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2011
Education
Dalton State College 2006 — 2014
Bachelor of Science (B.S.), Early Childhood Education and Teaching
Convergys 2011 - 2011
Education
Dalton State College 2006 — 2014
Bachelor of Science (B.S.), Early Childhood Education and Teaching
Ashlee Miller's Convergys Experience July 2008 - November 2008
Job People Oriented Proffesional
Industry Retail
Experience
Walmart 2013 - 2014
Orange Grove Center August 2011 - October 2012
Convergys July 2008 - November 2008
Walker County Tax Commission July 2007 - May 2008
Skills
Communication, Computers, Learning Quickly, Always Willing to Learn, Love to Learn, Love Of Learning, Love to Cook, Love to teach, Adaptability, Friendly Personality, Team-oriented, Self-driven, Proactive self-starter, Motivated self-starter
Education
Dalton State College 2009 — 2013
N/A, Early Childhood Education and Teaching
Ridgeland High School 2004 — 2008
Diploma
Walmart 2013 - 2014
Orange Grove Center August 2011 - October 2012
Convergys July 2008 - November 2008
Walker County Tax Commission July 2007 - May 2008
Skills
Communication, Computers, Learning Quickly, Always Willing to Learn, Love to Learn, Love Of Learning, Love to Cook, Love to teach, Adaptability, Friendly Personality, Team-oriented, Self-driven, Proactive self-starter, Motivated self-starter
Education
Dalton State College 2009 — 2013
N/A, Early Childhood Education and Teaching
Ridgeland High School 2004 — 2008
Diploma
Diana Muniz's Convergys Experience January 2010 - September 2010
Job
Industry Government Administration
Experience
Internal Revenue Service October 2010 - Present
Convergys January 2010 - September 2010
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines February 2007 - June 2009
Resurgent Capital Services February 2004 - June 2006
Skills
Accounting, Customer Service, Airlines, Income Tax, Bilingual Communications, Data Entry, Microsoft Office, Microsoft Excel, Typing, Outlook, Microsoft Word, Translation, Communication, Organization Skills, Written Communication, Filing, Bakery, Foodie, Pastry chef, Desserts, Personal Chef Services, Spanish, OSHA, CPR Certified, Paralegals, Time Management, Finance, Tax, Telephone Skills
Education
D G Erwin Technical Center 1995 — 1996
Diploma, Legal Assistant/Paralegal
Thomas Jefferson High School 1992 — 1995
High School, Administrative Assistant and Secretarial Science, General
Internal Revenue Service October 2010 - Present
Convergys January 2010 - September 2010
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines February 2007 - June 2009
Resurgent Capital Services February 2004 - June 2006
Skills
Accounting, Customer Service, Airlines, Income Tax, Bilingual Communications, Data Entry, Microsoft Office, Microsoft Excel, Typing, Outlook, Microsoft Word, Translation, Communication, Organization Skills, Written Communication, Filing, Bakery, Foodie, Pastry chef, Desserts, Personal Chef Services, Spanish, OSHA, CPR Certified, Paralegals, Time Management, Finance, Tax, Telephone Skills
Education
D G Erwin Technical Center 1995 — 1996
Diploma, Legal Assistant/Paralegal
Thomas Jefferson High School 1992 — 1995
High School, Administrative Assistant and Secretarial Science, General
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT