Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Advantage Sales & Marketing April 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Sykes September 2014 - Present
Georgia Test and Inspection August 2014 - September 2014
Nu Personnel Inc July 2014 - August 2014
Alorica December 2013 - April 2014
Convergys April 2011 - June 2012
Advantage Sales & Marketing February 2010 - March 2011
AT&T Mobility June 2009 - June 2010
Advantage Human Resources April 2007 - January 2008
Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention
Education
Johnson & Wales University-Charlotte 2012 — 2016
Hotel & Lodging Management
Durham Technical Community College 1989 — 1991
Associate in Applied Science, Paralegal Technology
Blue Cross Blue Shield of Texas October 2014 - Present
Rotech Healthcare May 2013 - March 2014
Convergys December 2012 - May 2013
Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, Customer Service, Service Delivery, Technical Support, Troubleshooting, BPO, Team Management
Education
DeVry University 2014 — 2018
Bachelor's Degree, Health/Health Care Administration/Management
Vista College 2011 — 2012
Diploma, Medical Information Specialist, 3.9
Tyler Junior College 1999 — 2011
Certificate of Proficiency, Computer Information System, 2.5
Stratford Career Institute 2005 — 2007
Diploma, Accounting, 3.5
Citi December 2011 - Present
Fifth Third Bank January 2011 - November 2011
Convergys September 2006 - January 2011
Prosoftnet Corporation June 2002 - September 2006
Net2Phone February 2001 - January 2002
Screaming Media May 2000 - November 2000
Skills
Mobile Applications, Android Development, Web Services, SOA, Software Development, Java Enterprise Edition, Java, Biometrics, Enterprise Architecture, Software Design, SDLC, Unix, Websphere, Oracle, Software Project..., XML, SQL, Tomcat, SOAP, Requirements Gathering, Requirements Analysis, JavaScript, Servlets, Testing, PL/SQL, JSP, Business Intelligence, IVR, Weblogic, REST, J2EE Application..., SIP, JSON, VXML, OAuth
Education
New Jersey Institute of Technology 1999 — 2000
Masters, Computer Science
Doctor Babasaheb Ambedkar Technological University 1994 — 1998
Bachelors, Mechanical Engineering
Atomic Energy Junior College 1992 — 1994
Electrical Maintenance (Vocational)
Sacred Heart High School 1982 — 1992
SSC
Devereux June 2015 - Present
US Army August 2005 - Present
Florida Army National Guard October 2009 - Present
Avectra April 2014 - November 2014
Convergys May 2013 - April 2014
Skills
Disaster Recovery, Project Management, Military, Network Administration, Logistics, Leadership, Firewalls, Training, Management, Transportation, IP, Wireless, Security, Databases, Computer Security, Emergency Management, Troubleshooting, Information Security, Team Leadership, Program Management, System Administration, Army, Microsoft Office
Education
DeVry University-Florida 2009 — 2013
Masters Degree, Network and Communications Management
DeVry University-Florida 2009 — 2012
Bachelors Degree, Technical Management
ITT Technical Institute-Ft Lauderdale 2002 — 2004
Associates Degree, Computer Electronic and Engineering
Edward Jones April 2013 - Present
UPS October 2001 - June 2013
MFS Investment Management December 2003 - April 2011
DeVry University March 2001 - October 2003
Convergys October 2000 - March 2001
Mountain West Research Center October 1998 - October 2000
Skills
Financial Analysis, Customer Service, Sales Management, Team Building, Business Strategy, Quality Control, Safety, Security, Dependable Team Player, Close Attention to..., Always Punctual, Employee Relations, Customer Satisfaction, Leadership, Troubleshooting, Call Centers, Management, Budgets, Finance, Project Management, Process Improvement, Cold Calling, Sales, Microsoft Office, Strategic Planning, Financial Services
Education
DeVry University 2001 — 2003
Bachelor of Science (B.S.), Business Administration
Cochlear April 2015 - Present
Boulder Community Hospital August 2013 - April 2015
SANpulse Technologies April 2011 - December 2011
CSC June 2009 - April 2011
Tata Consultancy Services September 2007 - February 2009
Convergys November 2004 - September 2007
Skills
Windows Server 2008, Windows Server 2003, SCVMM, VMware, Virtualization, vSphere, Hyper-V, Citrix, System Administration, Wintel, VMware ESX, Xen, Clustering, SAN, Storage Area Networks, Server Consolidation, Active Directory, DNS, ITIL, Disaster Recovery, WSUS, Cloud Computing, XP, Vmware Certified..., IT Service Management, NAS, Windows Server, Cluster, VMware Infrastructure, VDI, Servers, Citrix Metaframe, Infrastructure, Microsoft Certified..., EMC Storage, Data Center, 2008 R2, NetApp, Technical Support, VMware vSphere, Storage
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2009 — 2010
MS, Information Technology
Doctor Bhim Rao Ambedkar University 2002 — 2005
BCA, Computers
Greenfields Public School
Unemployed American December 2014 - Present
Stream International/Convergys October 2014 - Present
Spartan Staffing Service August 2014 - Present
Convergy's October 2014 - 2014
Grest Impressions 2014 - 2014
Bridgeman Foods April 2011 - May 2012
Heartland Food Corporation/Tri City Foods 2012 - 2012
McAllen Partnership/Nevada Corp 2008 - 2011
Skills
Guranteed to increase a..., Microsoft Office Home..., Proficient Typing Skills, 10 Key, Windows 8, Consumer Relations, Consumer Behaviour, Sales, Customer Service, Customer Retention, Inventory Management, Labor Management, Equipment Maintenance, Creative Writing, Resume Writing, Crew Scheduling, Profitable Growth
Education
Mn School of Business
Business, Management, Marketing, and Related Support Services
DeVry University 2008 — 2011
Business Administration
McDonald's University
Advanced Management Certification, Business Management, 98%
McDonald's University
Basic Management Certification, Business, 92%
OptumRx June 2013 - June 2014
Nursefinders 2010 - 2013
Convergys September 2011 - March 2012
Skills
Call Centers, Microsoft Word, Problem Solving, Team-oriented, Analytic Thinking, Quality Assurance, Quality Control, Auditing, Healthcare
Education
DeVry University-Florida 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Management/ Communications
Cambride Institute 2007 — 2007
Certificate, Certified Nursing Assistant
AT&T April 2015 - Present
AT&T May 2011 - April 2015
Convergys April 2009 - May 2011
US Army August 2008 - April 2009
US Army July 2005 - August 2008
Skills
Troubleshooting, Fault Isolation, Windows, Basics of Unix, Ibm Compatible Pc, Microsoft Office, LAN-WAN, VoIP, IPTV, Wireless Networking, Copper Cabling, Coax, Fiber Optics, Soldering, Java, C++, Assembly Language, Telecommunications, Switches, Networking, Operating Systems, Mobile Devices, WiFi, Cabling, DSL, Telephony, Routers, Cat5, Software Installation, Computer Hardware, Windows Vista, Ethernet, Laptops, Help Desk Support, Windows 7, Electronics, Computer Network..., Unix
Education
DeVry University-Illinois 2009 — 2014
Bachelor of Applied Science (BASc), Computer Engineering Technology/Technician, 2.4
US Army Signal School 2005 — 2006
NA, Telecommunications Technology/Technician, Pass
Convergys 2012 - 2012
AmeriCorps October 2009 - September 2010
Skills
Computer Repair, Computers, Customer Service, Cashiering, Teamwork, Food Safety, Food Service, Teaching, Phone Etiquette, Organization, Program Development, Delivering Results
Education
Dixie State College
Convergys June 2013 - Present
Bellville General Hospital January 2008 - Present
TeleTech September 2012 - May 2013
Daniel Jarvis Home Health Agency January 2006 - January 2007
Family Dollar January 2005 - January 2005
Wal-mart January 2004 - January 2005
Skills
PowerPoint, Technical Support, Photoshop, Social Networking, Management, Computers, Graphic Design, Website Development, Web Design, Dreamweaver, InDesign, Microsoft Word, Microsoft Excel, Illustrator, Work Ethic, Mixtapes, Computer Repair, Computer Hardware, Computer Graphics, Maintenance & Repair, Computer Maintenance, Mac OS, Customer Satisfaction, Customer Service, Inbound Marketing, Outbound Marketing
Education
Full Sail University 2011 — 2013
Master's Degree, Media Fine Arts and Design
DeVry University 2008 — 2010
Bachelor of Science (B.S.), Technical Management
DeVry University 2006 — 2008
Associate of Science (A.S.), Electronics and Computer Technology
Progressive Finance August 2014 - Present
Crest Financial June 2010 - August 2014
Convergys October 2009 - April 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Leadership, Team Building, Banking, Financial Analysis, Microsoft Office, Access, Risk Management, Insurance, Analysis, Accounting, Call Centers, Management, Strategic Planning
Education
Mountainland Applied Technology College 2012 — 2014
Cosmetology License, Cosmetology
Practical Dental Assisting of Utah 2011 — 2011
Dental Assisting/Assistant
Dixie State College 2007 — 2009
Associate of Science (A.S.)
Tenet Health Systems January 2015 - Present
TCS November 2014 - January 2015
Convergys July 2014 - November 2014
Blue Cross and Blue Shield of Texas April 2013 - March 2014
Vanguard October 2012 - March 2013
Sprint Nextel August 2010 - September 2012
U.S. Department of State April 1989 - June 2003
Skills
SDLC, Cognos, Requirements Analysis, Business Analysis, Business Intelligence, SQL, Analysis, Process Improvement, Data Warehousing, Microsoft SQL Server, Call Centers, Database Administration, SharePoint, Unix, ETL, Business Objects, Data Modeling, Databases, Oracle, Technical Recruiting, Terada SQL, Netezza, IBM DB2, Cognos TM1, Tableau
Education
Dhaka Bishwabidyalaya 1985 — 1987
Bachelor's degree, Economics
Morgan Stanley Wealth Management March 2011 - Present
Lexington Law Firm January 2011 - March 2011
Convergys July 2010 - January 2011
American Express November 2006 - June 2007
Hillcrest Care Center November 2005 - November 2006
Discover Financial Services May 2005 - November 2005
Skills
Finance, Financial Services, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Team Leadership, Call Centers, Management, Health Insurance, Call Center, Quicken, Turbo Tax, Windows 7, Outlook, H&R Block At Home, Technical Support, Windows 8, Banking Services, Sales, Collections, Insurance, Credit, Leadership, Team Management
Education
Salt Lake Community College 2005 — 2006
Psychology
Dixie State University 2004 — 2005
Psychology
Amoco/BP Store January 2011 - January 2012
Convergys September 2006 - April 2008
Alpine Access/CIGNA Dental January 2006 - January 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, Product Transfer
Education
Kaplan University-Davenport Campus 2013 — 2018
Bachelors of Science, Developmental and Child Psychology
DeVry University 2009 — 2010
Bachelor of Arts (B.A.), Health/Child Development
Volunteer State
General Education Diploma (G.E.D)
Oxford Government Consulting January 2014 - May 2015
Wipro BPO March 2013 - October 2013
MAXIMUS November 2012 - February 2013
Convergys June 2009 - March 2010
Planned Parenthood June 2008 - February 2009
Department of the Navy August 2007 - January 2008
County of Riverside Mental Health August 2005 - August 2007
Skills
VRE Eliglble Veteran, Security Clearance, Software Documentation, Access, Troubleshooting, Management, Help Desk Support, Databases, Windows 7, Call Centers, Windows XP, Quality Assurance, Information Technology, Call Screening, Maintain high level..., Knowledge of Medical..., Scheduling..., Possess extensive..., Knowledgeable of..., Proficient in Data..., Cash Handling &..., Courteous,..., Typing Speed: 45 wpm,..., Microsoft Office, Customer Service, TCP/IP, Documentation, Information Technology, Technical Support, Microsoft Excel
Education
DeVry University-Georgia
Health Information/Medical Records Technology/Technician
FIRST DATA April 2015 - Present
VANTIV July 2011 - December 2014
CONVERGYS November 2007 - December 2010
ADP July 2002 - November 2007
ADP June 2002 - June 2005
R.H. DONNELLEY March 1997 - May 2002
Previous Experience June 1987 - March 1997
Skills
B2B Marketing, Marketing Strategy, Digital Marketing, Digital Strategy, Thought Leadership, Content Strategy, Social Media Marketing, Brand Development, Product Marketing, Lead Generation, Email Marketing, Business Strategy, Marketing Research, Marketing Communications, Sales Support, Event Management, Creative Direction, Team Leadership, Leadership, Strategy, Salesforce.com, Product Management, Integrated Marketing, Entrepreneurship, Sales, Market Research, Sales Operations, CRM, Start-ups, Analytics, Advertising, SEO, Business Development, B2B, Management, Brand Management, Marketing, Product Launch, New Business Development, Multi-channel Marketing, Vendor Management
Education
Duke University - The Fuqua School of Business 2000 — 2001
MBA, Business
Guilford College 1983 — 1987
Bachelor of Science (B.S.), Psychology
TeleTech October 2013 - Present
Convergys May 2013 - August 2013
Carolinas Healthcare System February 2013 - May 2013
Levine Children's Hospital November 2012 - February 2013
Skills
Clerical Skills, Medical Terminology, Medical Records, Data Entry, Medical Coding, Medical Billing, HIPAA, Filing, Cpr Certified, CPT, Telephone Skills, ICD-9, Customer Service
Education
DeVry University-North Carolina 2011 — 2014
Associate's Degree, Health Information/Medical Records Technology/Technician, 3.29
Cornerstone OnDemand Foundation January 2013 - Present
Cornerstone OnDemand Foundation January 2012 - January 2013
Cornerstone OnDemand January 2010 - January 2012
Convergys January 2007 - September 2009
Convergys/DigitalThink June 2003 - September 2006
DigitalThink 2003 - 2005
Classroom Connect 2001 - 2003
Snowball 1999 - 2001
Skills
Performance Management, E-learning, Curriculum Design, Talent Management, Learning Management, Program Management, Educational Technology
Education
Stanford University 2002 — 2003
Masters of Education
Duke University 1992 — 1996
Bachelors
Human Capital Institute 2009 — 2009
Certification
Overstock.com June 2015 - Present
The Park Record Newspaper May 2015 - June 2015
Utah Counties Indemnity Pool July 2014 - March 2015
Convergys October 2013 - June 2014
Utah Argonauts March 2013 - August 2013
Deseret News May 2012 - April 2013
The Salt Lake Tribune 2012 - 2012
Dixie State University 2010 - 2011
Dixie State University 2010 - 2011
Skills
Editing, Journalism, Storytelling, Newspapers, Books, Layout, Time Management, Sports, Social Media, Creative Writing, Blogging, Facebook, Public Speaking, Press Releases, Copy Editing, Research, Microsoft Office, Social Networking, Public Relations, PowerPoint, Feature Articles, Editorial, Interviews, AP Style
Education
University of Utah 2011 — 2013
Bachelor's of Science, Mass Communication/Media Studies
Dixie State College 2009 — 2011
Communication
So Social Viral Marketing & Advertising Agency April 2014 - Present
Mid-East Surety Agency August 2010 - Present
North American Bancard April 2013 - Present
Greater Good Enterprises, LLC January 2011 - Present
Hip-Hop People Magazine January 2010 - Present
Affishaul Worldwide March 2002 - Present
Affishaul Nitram Enterprise, LLC September 2004 - April 2009
Sprint February 2002 - March 2003
Convergys February 2001 - February 2002
Atlanta Journal-Constitution January 2000 - February 2001
Skills
Marketing, Advertising, Entertainment, Sales, Event Planning, Social Media Marketing, Social Networking, Sales Presentations, Social Media, Retail, Team Building, New Business Development, Music, Strategic Planning, Public Relations, Marketing Strategy, Sales Management, Brand Awareness, Music Industry, Music Production, Direct Sales, Studio Recording, Contract Negotiation, Research, Photoshop, Event Management, Graphic Design, Merchant Services, Account Executives, Management Consulting, ATMs, Branding & Identity, ISO, Entertainment Industry, Entertainment Management, Consultative Sales..., Operations Management, Team Management, Record Labels, Publications, Magazines, Organizational..., Product Distribution, Market Analysis, Bail Bonds, Surety Bonds, Strategic Consulting, Viral Marketing, Networking, Mixtapes
Education
DeVry University-Georgia 1999 — 2001
Bachelor of Science (B.S.), Telecommunications Management
Convergys May 2015 - Present
Shipp Networking Solutions 1998 - Present
US Army October 2005 - September 2009
Skills
Military Training, Tactics, Weapons, Operational Planning, Military Experience, Army, Military Operations, Military, Security Clearance
Education
DeVry University 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Itt technical Institute-Salem, or 2013 — 2015
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Cablevision August 2011 - Present
The Answer group December 2009 - June 2010
Interactive Response Technology September 2008 - January 2010
Sam’s Club February 2008 - August 2008
Convergy’s May 2007 - October 2007
Staples June 2005 - December 2005
Skills
Sales, Telecommunications, Cold Calling, Selling, Sales Management, Solution Selling, Customer Service, Team Leadership, Marketing, Social Media, Social Networking, Marketing Strategy, Call Centers, Social Media Marketing, Training, Customer Experience, Mobile Devices, Team Building, Coaching, New Business Development
Education
DeVry University 2012 — 2012
G4S September 2012 - Present
Texas Army National Guard August 2004 - Present
Convergys January 2010 - April 2010
Corrections Corporation of America May 2009 - August 2009
Skills
Correctional, Microsoft Office, Microsoft Excel, PowerPoint, Meditech, Military Training, Customer Service, Microsoft Word, Wordperfect, Time Management, First Aid, Combat Lifesaver
Education
DeVry University 2014 — 2017
Bachelor's degree, Technical Management
DeVry University 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician
DealerSocket May 2015 - Present
Database Consulting Group October 2014 - February 2015
Boy Scouts of America May 1998 - August 2014
Filament Games January 2013 - September 2013
Gravity Interactive, Inc. May 2012 - September 2012
Sleepy Giant October 2011 - April 2012
Dollar Tree Stores March 2010 - April 2011
Convergys March 2008 - July 2008
World Market October 2005 - January 2008
Game Crazy April 2005 - May 2005
Skills
C++, ActionScript, VBA, Creative Writing, Programming, Quality Assurance, Game Development, Customer Service, Nice Guy, Microsoft Excel, Game Design, HTML, JavaScript, Video Games, Software Development, Visual Studio, Leadership, HTML 5
Education
DeVry University 2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Game and Simulation Programming, 4.0
Utah Valley University 2002 — 2002
Wells Fargo November 2014 - Present
Convergys August 2012 - November 2013
Sam's Club February 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Negotiation, Editing
Education
DeVry University 2010 — 2011
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
North Carolina Agricultural and Technical State University 2008 — 2010
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
A caring hand homecare April 2015 - Present
Kelly Services August 2014 - Present
Convergys February 2013 - August 2014
Texas Roadhouse February 2009 - February 2013
United Education Institue May 2008 - November 2008
McDonald's Corporation May 2004 - February 2007
Skills
Restaurants, Customer Service, Food & Beverage, Restaurant Management, Hospitality, Time Management, Microsoft Office, PowerPoint, Event Planning, Microsoft Excel, Food Service, Microsoft Word, Teamwork
Education
Utah Valley University 2009 — 2012
Associate’s Degree, Science, 2.83
Dixie State College 2006 — 2007
Zones 2011 - Present
VividEcho January 2010 - Present
WiseMind Studios August 2010 - April 2011
ForgeFire Studios October 2010 - February 2011
VividEcho January 2008 - February 2011
Convergys March 2001 - February 2002
Skills
Account Management, Marketing, Media Relations, Public Relations, Sales, Training, Web Design, Customer Service, Market Planning, Business Planning, Logo Design, Online Marketing, Marketing Management, Business Development, Strategic Planning, Project Management, Start-ups, Visio, B2B, Inventory Management, Sales Process, Salesforce.com
Education
DeVry University 2004 — 2011
Marketing, Business
Yazoo City High School
Graduated
Lincoln Financial Group September 2012 - Present
Convergys March 2011 - September 2012
PayPal July 2010 - February 2011
Dell Services November 2004 - July 2010
AAA Nebraska June 2000 - November 2004
Skills
Access, PeopleSoft, Customer Relations, Excel, Outlook, Word, Program Management, Communicator, Avaya, Customer Service, Administration, Insurance, PowerPoint, Call Center, Billing, Change Management, Process Improvement, Invoicing, Microsoft Word, Microsoft Excel
Education
Doane College 2007 — 2010
Bachelor of Arts Degree, Business Management
Lincoln School of Commerce (Kaplan University)
Diploma, Travel and Tourism
LOMA
West Corporation August 2015 - Present
Convergys August 2015 - Present
AAR Partners July 2011 - August 2015
Champion Learning Center March 2012 - May 2012
WIS International February 2011 - August 2011
Famous Horse, Inc. July 2010 - January 2011
Petland Discounts, Inc. May 2010 - September 2010
Loews Cineplex Entertainment November 2009 - May 2010
UPS November 2009 - January 2010
Centerplate March 2008 - September 2008
Skills
Customer Service, Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Time Management, Retail, Data Entry, Teamwork, Research, Data Analysis, Sales, Leadership, Marketing Strategy, Social Media Marketing
Education
DeVry University 2013 — 2015
Bachelor of Technical Management, Accounting, 4.0
Plaza College 2012 — 2013
Associate of Occupational Studies, Accounting and Information Systems (magna cum laude)
South Bronx Job Corps Academy 2006 — 2007
GED/Bookkeeping Certification, Accounting
Randstad October 2012 - April 2013
Kelly Services October 2011 - July 2012
Convergys November 2007 - March 2011
Skills
Call Centers, Customer Service, Data Entry, Customer Satisfaction, Microsoft Office, Microsoft Word, Windows, Telephone Skills, Customer Retention, Technical Support, Customer Experience, Outlook, Training, Access, Software Documentation, Troubleshooting, Teamwork, Sales, Windows 7, PowerPoint, Microsoft Excel
Education
DeVry University-Illinois
Pc Pro Solutions August 2014 - Present
Freelancer January 2008 - Present
Dillard University January 2008 - May 2014
Sprint January 2012 - January 2013
DEEP SOUTH CENTER FOR ENVIRONMENTAL JUSTICE February 2009 - May 2011
Courtbillion January 2009 - January 2011
Convergys February 2008 - August 2010
PCO Entertainment May 2009 - March 2010
Dillard University January 2009 - January 2010
Kleopatra's Productions January 2004 - December 2006
Skills
Microsoft Office, Research, Customer Service, Marketing, XP, Software Installation, Online Research, Audio Engineering, Radio, Studio Recording, Event Planning, Public Speaking, Community Outreach, Editing, Social Media, Teaching, Non-profits, PowerPoint, Facebook, Fundraising, Nonprofits, Windows XP
Education
Dillard University 2013 — 2014
Bachelor's Degree, Mass Communication; Multimedia jounralism
Dillard University 2008 — 2011
Bachelor's Degree, Mass Communication: Recording Arts
P.A.W.S. December 2012 - Present
Walmart October 2012 - December 2012
Internet Affiliates June 2011 - September 2012
Convergys February 2011 - June 2011
Deseret Industries June 2009 - January 2011
Skills
Cashier Certified, avg. 75 wpm typing speed, trash compactor..., Supervisor Training..., Cash Count Experience, Inventory Accuracy, Cashier Accuracy, Telephone Courtesy..., Proficient in Microsoft..., PowerPoint, Social Media, Inventory Management, Microsoft Office, Microsoft Excel, Creative Writing, Blogging, SEO, Customer Service, Social Networking, Microsoft Word, Sales
Education
Dixie State College 2009 — 2013
Associate of Science (A.S.), Human Communication
Southern Utah University 2011 — 2011
Marcia Pike Services August 2012 - Present
University of Kansas Medical Center June 2012 - May 2013
Convergys January 2012 - March 2012
Lakeview Cemetery & Funeral Home May 2009 - January 2012
White Chapel Memorial Gardens February 2008 - May 2009
Multiple School Districts August 2000 - February 2008
United Cable Direct, Inc. January 2006 - November 2007
VBS March 2006 - July 2007
Lesso, Inc. dba KOLS-FM and KGNO-AM May 1995 - October 1996
Skills
Research, Sales, Software Documentation, Fundraising, Public Speaking, Event Planning, Customer Service, Non-profits, Team Building, Social Networking, Coaching, Outlook, Inventory Management, Public Relations, Social Media, Microsoft Office 2007, Non-profit..., Advertising, Budgets, Community Outreach, Teaching, Microsoft Office, Nonprofits, Training, Leadership Development, Strategic Planning, Microsoft Word, Community Development, Editing, Event Management, Volunteer Management, Leadership, Program Development, Social Media Marketing
Education
St Mary of the Plains College 1972 — 1975
Bachelor of Arts (BA), Physical Education, Cum Laude
Dodge City Community College 1970 — 1972
Associate of Arts (A.A.), P. E.
Dodge City High School
Cricket Wireless May 2014 - Present
School August 2011 - June 2014
Convergys December 2012 - May 2014
Wal-Mart October 2007 - May 2010
Skills
Customer Service, Inventory Management, Sales, Time Management, Data Entry, Microsoft Office, Access, Financial Analysis, Invoicing, Financial Reporting, Budgets, Outlook, Auditing, Customer Satisfaction
Education
Eagle Gate College-Layton 2011 — 2014
in B.A, Accounting and Business/Management
National Institute of Technology 2003 — 2003
Certified Medical Assistant
Bank of America January 2015 - Present
Convergys April 2014 - January 2015
Convergys May 2013 - April 2014
MovieStop September 2011 - December 2012
Skills
Call Centers, Management, Customer Service, Communication, Leadership, Team Leadership, Conflict Resolution, Social Skills, Easily Adaptable, Mentoring, Microsoft Word, Time Management, PowerPoint
Education
Devry 2012 — 2014
Bachelor of Science (B.S.), Technical Management
DeVry University 2011 — 2014
Technical Management, Security Strategy
Aim NationaLease February 2015 - Present
Mahoning County Casa Board of Directors 2015 - Present
Public Notary 2015 - Present
Job Searching January 2014 - January 2015
Marie Shapiro Entertainment 2010 - 2013
Cheddars Casual Cafe November 2010 - January 2011
Convergys August 2007 - September 2008
Skills
Microsoft Word, Microsoft Office, PowerPoint, Teaching, Customer Service, Healthcare, Microsoft Excel, Public Speaking, Telephone Skills, Cpr Certified, Filing, Research, Outlook, Clerical Skills, Time Management, Access, Training, Leadership, HIPAA, Customer Satisfaction, Teamwork, Office Management, Team Leadership, Critical Thinking, Management, CPR Certified
Education
Keller Graduate School of Management 2014 — 2015
Master of Business Administration (M.B.A.), MBA
DeVry University 2011 — 2013
Bachelor of Business Administration (BBA), Health Services Management
Kilgore College 2003 — 2006
Business Administration and Management, General
Redefine Your Genetics September 2014 - Present
Self-employed August 2013 - Present
Intelecare/Synchrony August 1999 - August 2002
Convergys October 1996 - July 1999
Skills
Training Delivery, Curriculum Development, Athletic Performance, Positive Behavior..., Nutrition Education, Customer Service, Goal-oriented..., Coaching, Management, Nutrition, Process Improvement, Program Management, Wellbeing, Leadership, Project Management, Public Speaking, Sales, Team Leadership, Training
Education
Dixie State College
Health Sciences Academy
Nutritional Therapist
National Academy of Sports Medicine
Certified Personal Trainer
University of Utah
Perfectly Posh August 2015 - Present
Judd Bateman, Master of Ceremonies September 2008 - Present
Miche, LLC June 2014 - July 2015
MICHE July 2011 - June 2014
MICHE September 2008 - July 2011
Convergys November 2004 - August 2008
Skills
Sales Management, Sales, Key Account Management, Event Management, Event Planning, Retail Network..., Personal Development, Presenter, Direct Sales, Sales Presentations, Business Development, Trade Shows, Problem Solving, Strategic Communications, Team Building, Marketing, Public Relations, Corporate Events, Advertising, Selling, New Business Development, Account Management, Contract Negotiation, Customer Satisfaction, Social Media Marketing, Management, Merchandising, Marketing Communications, Team Leadership, Training, Retail, Social Networking, Marketing Strategy, Direct Marketing, Customer Service, Online Advertising, Budgets, Meeting Planning, Fashion, Hospitality, Salesforce.com, Product Marketing, Entrepreneurship, Small Business, Social Media, Leadership, Sales Operations, Online Marketing, Email Marketing, Coaching
Education
Dixie State College 2001 — 2002
Culinary Institute Lenotre June 2013 - Present
Netzaberg Elementary August 2012 - February 2013
Convergys May 2011 - September 2011
MidSouth Bank June 2010 - November 2010
Skills
Microsoft Excel, PowerPoint, Smartboard, Microsoft Word, Access, Customer Service, HTML, Banking, Microsoft Office, Data Analysis, Telephone Skills, Accounting, Time Management
Education
DeVry University 2012 — 2013
Associate, Health Information Technology
DeVry University-Texas 2011 — 2012
Associate's degree, Accounting
SOE Transportation March 2015 - Present
Joshua Deardens Photography December 2007 - Present
Father fighting for custody July 2004 - Present
Joshua Deardens Productions June 1996 - Present
K&B Transportation September 2014 - December 2014
DES Employment June 2014 - September 2014
Van Wyk Trucking September 2013 - November 2013
Convergys December 2012 - August 2013
CR England February 2012 - October 2012
Basic Energy Services February 2011 - November 2011
Skills
Web Design, Photography, Commercial Photography, Portraits, Wedding Photography, Event Photography, Digital Photography, Photojournalism, Photos, Headshots, Travel Photography, Image Editing, On Location, Image Manipulation, Black, Weddings, Photoshop, Sports Photography, Editorial Photography, Editorial, Wedding Photojournalism, Family Photography, Boudoir, Photographers, Babies, Graphic Design, Digital Imaging, Portrait Photography, Studio Photography, Studio Lighting, Senior Portraits, Commercial Product..., Film, Video, Videography, Multimedia, Fashion Photography, Landscape Photography, Adobe Creative Suite, Layout, Video Editing, Graphics, Dreamweaver, Adobe Acrobat, Logo Design, InDesign, Adobe Bridge, Photo Editor, Parties, Illustrator
Education
Devry University Online 2010 — 2016
Bachelor of Multimedia Design & Development (BMDD), Graphic Web Design
Dodge City Community College 2008 — 2009
Associate's Degree, Information Technology
Humana February 2007 - Present
Critters Companion March 2003 - Present
Convergys December 2005 - January 2007
Wiggins & Co CPA January 2005 - November 2005
Associated Food Stores April 1999 - January 2005
Skills
Customer Service, Web Design, Bookkeeping, Excel, Word, Gmail, Hotmail, Petpoint, beginning salesforce, Wordpress, Office Live, Google Apps, Google Analytics, beginning Google Adwords, Health Insurance
Education
Dixie State College 1993 — 1995
Associates, General Education/English
LDS Business College 1987 — 1990
AAS, Administrative Assistant
Unisys Corporation / Microsoft Global Helpdesk July 2009 - December 2009
Convergys September 2004 - April 2006
Self Employed July 2003 - September 2004
Ikano Communications August 2001 - December 2002
Alorica September 2000 - May 2001
Convergys February 2000 - September 2000
Education
DeVry University
Bachelor's, Technical Management program for Network and Communications Management
ITT Technical Institute
Associate of Science degree, Computer Networking Systems and Information
University of Phoenix
of study was for a Bachelor's of Science degree, Information Technologies and Telecommunications
Catamaran RX February 2013 - Present
Carrier Enterprise May 2011 - January 2013
Lockheed Martin (Contractor) December 2010 - February 2011
Florida Hospital August 2010 - October 2010
ACS, a Xerox Company May 2010 - August 2010
Symantec Enterprise July 2009 - January 2010
Orange Lake Resorts January 2008 - August 2009
Orlando Sentinel Communications November 2000 - April 2008
Orlando Sentinel November 2000 - March 2008
Convergys October 1999 - November 2000
Skills
Troubleshooting, Technical Support, Microsoft Exchange, System Administration, Servers, Windows 7, Hardware, Management, System Deployment, SQL, Help Desk Support, Software Installation, Computer Hardware, Laptops, Databases
Education
T. L. Weston High School 1986 — 1989
Diploma, General Studies
DeVry University
Bachelor, Network and Communication Management
AT&T November 2010 - Present
Carrara Associates January 2010 - August 2010
New York University August 2009 - June 2010
New York University August 2008 - August 2009
Convergys October 2007 - May 2008
Cognizant Technology Solutions August 2006 - September 2007
Skills
IT Strategy, Project Management, Management, Software Project..., Requirements Analysis, Agile Methodologies, Leadership, Team Management, Eclipse, Business Analysis, JavaScript, C#, Web Services, SDLC, jQuery, Quality Assurance, SOAP, PMP, JDBC, HTML 5, Websphere, Scrum, Oracle
Education
Duke University - The Fuqua School of Business 2014 — 2015
Master of Business Administration (MBA), Strategy
New York University 2008 — 2010
Master's degree, Computer Science
Guru Nanak Dev University 2002 — 2006
Bachelor's degree, Electrical, Electronics and Communications Engineering
Frontier Communications December 2014 - Present
Frontier Communications July 2014 - December 2014
JPMorgan Chase September 2013 - June 2014
Cotton On Group October 2012 - November 2013
Convergys April 2010 - December 2011
Skills
Sales, Customer Service, Call Centers, Strategic Planning, Retail, Leadership, Customer Experience, Negotiation, Team Building, Team Management
Education
DeVry University 2007 — 2010
Bachelor's degree, Project Management
Seminole State College of Florida
Associate of Arts (A.A.), Marketing
Value Creation Services July 2002 - Present
Young Athletes In Motion 2006 - Present
EMC Corporation November 1999 - June 2002
META Group April 1993 - October 1999
Softmart July 1989 - March 1993
Convergys January 1988 - June 1989
MCI Telecommunications January 1986 - December 1987
ChemShare Corporation December 1979 - December 1985
Skills
Solution Selling, SaaS, Sales Enablement, Enterprise Software, Demand Generation, Cloud Computing, Direct Sales, Lead Generation, New Business Development, Sales Management, Channel, Start-ups, Salesforce.com, Sales Process, Strategic Planning, Business Strategy, Contract Negotiation, Sales, Sales Operations, Selling, Professional Services, Business Development, Managed Services, Data Center, Program Management, Strategy, Management, Entrepreneurship, Strategic Partnerships, Security, Consulting
Education
Drexel University
Seminole State College
AA
Pritchett Trucking April 2013 - Present
Marten Transport March 2013 - April 2013
Heartland Express, Inc. October 2012 - February 2013
Paschall Truck Lines, Inc May 2012 - October 2012
TMCtrans March 2012 - April 2012
Werner Enterprises September 2011 - March 2012
Army National Guard February 2007 - May 2010
Convergys June 2007 - February 2009
ARMY July 2002 - January 2007
Skills
Class A CDL, CDL Class A, Transportation, Visio, Troubleshooting, Access, Training, Logistics, Microsoft Excel, Shipping, Trucking, Windows Server, Freight, Network Administration, Microsoft Word, MS Project, Microsoft Exchange, Customer Service, Inventory Management, Leadership, Management, Microsoft Office, Operations Management, Supervisory Skills, Team Building
Education
Road Master Truck Driving School 2011 — 2011
Certificate, Semi-Trucks Class A CDL
DeVry University 2009 — 2011
Bachelor of Science, Technical Management
Florida Technical College 2007 — 2009
Associate of Science, Network Administration
Florida State Fire College 2008 — 2008
certificate, hazmat spills
Bright House Networks 2012 - 2013
Convergys November 2010 - August 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Sales, Telecommunications, Windows 7, Windows Vista, Windows XP Pro, Typing
Education
DeVry University
Incomplete, Computer Engineering
Valencia College
Incomplete, Computer Engineering
Techzilla Tech Support January 2012 - Present
Colcargo Freight Forwarders March 2008 - Present
Office Depot June 2012 - January 2013
Convergys October 2006 - November 2007
Skills
Computer Hardware, Troubleshooting, Windows 7, Technical Support, Active Directory, Software Installation, Windows XP, Laptops, Windows Server, Printers, Computer Repair, Help Desk Support, Microsoft Exchange, Windows, Networking, Hardware
Education
Hollywood Hills High 2000 — 2004
DeVry University-Florida
Associate of Science (AS), Electronics and Computer Technology
JH&K Investments March 2010 - Present
Convergys June 2008 - February 2010
West Corporation August 2004 - June 2008
Skills
Investment Properties, Foreclosures, Sellers, Investors, Sales Management, Customer Service, Direct Marketing, Residential Homes, REO, Short Sales, Real Estate, Entrepreneurship, Real Estate Investor
Education
DeVry University-Texas 1999 — 2000
Telecommunications Management
Verizon GoWireless March 2013 - Present
BizHappy November 2011 - March 2013
ITT Technical Institute June 2010 - November 2011
Convergys July 2007 - February 2010
United States Air Force December 1994 - September 2005
Skills
Graphic Design, Employee Training, Direct Sales, Logo Design, Sales, Social Networking, Social Media Marketing, Social Media, Recruiting, Public Speaking, Cold Calling, Adobe Creative Suite, Team Leadership, Call Centers, Business Development, Microsoft Office, PowerPoint, Marketing Management, Customer Service, Facebook, Advertising, Marketing, Leadership Development, Management, Team Building, Program Management, Leadership, Strategic Planning, Event Management, Account Management, Project Management
Education
DeVry University 2010 — 2013
Bachelor's, Multimedia Design & Development
L&L Design & Remodeling March 2013 - August 2013
T.J. Swift House November 2012 - March 2013
Convergys February 2011 - June 2011
KBooM! Games July 2010 - September 2010
Threshold Studios January 2010 - June 2010
Bag Box Games September 2009 - January 2010
Game Studio I April 2009 - May 2009
Gamer Central Plus June 2007 - February 2008
Skills
Game Design, Level Design, 3D Studio Max, Maya, Game Development, Video Games, Zbrush, Unreal Editor, Unity3D, Animation, Scripting, Photoshop, XSI, Texturing, Field Recording, Unreal Engine 3, Sound Design, Flash, C#, Mudbox, Character Animation
Education
Flashpoint Academy 2008 — 2010
Associates of Applied Science, Game Development
DeVry University-Missouri 2005 — 2006
Associate's degree, Computer and Information Sciences, General
A Wireless - Verizon Wireless Premium Retailer October 2014 - Present
Verizon Wireless October 2014 - Present
Convergys April 2014 - August 2014
Prestige Transportation September 2008 - December 2013
Skills
French, Microsoft Word, Microsoft Excel, Customer Service, Recruiting, Public Policy, Problem Solving, Strategic Planning, Analytics, Policy, Government, Nonprofits, Event Planning, International Relations, Public Relations, English, Political Science, Telephone Skills, Teamwork, Call Centers, Volunteer Management, Foreign Policy, Process Scheduler, PowerPoint
Education
Strayer University 2015 — 2017
Master of Business Administration (M.B.A.), Finance and Financial Management Services
University of North Carolina at Charlotte 2010 — 2012
Political Science, International politics, 3.1
DeVry University-California 2006 — 2007
Political Science and Government
Convergys June 2011 - July 2015
McDonald's Corporation October 2009 - December 2011
Skills
C++, Java, HTML, Microsoft Office, Running, Computer Hardware, JavaScript, Git, Github
Education
Galvanize 2015 — 2016
Full Stack Web Development
DeVry University 2012 — 2013
Computer Information Systems, Database Management
Shanghai Community International School 2006 — 2009
high school diploma, 3.5
Convergys May 2013 - May 2015
Utah State University April 2010 - June 2013
Utah State University August 2009 - April 2010
Dixie State College August 2008 - May 2009
Skills
Research, Entomology, Teaching, Technical Writing, Experimental Design, Microsoft Office, Biology, PCR, Instructional Design, Public Speaking, Presentation Design, Cell Culture, Public Outreach, Web Design, Communication, Supervising, Account Management, ArcGIS, Social Media, Customer Satisfaction, Customer Service, Leadership, Presentations, Adobe, Project Management, Independent Travel, Counceling, Technical Support, Office Management, Loan Servicing, Academic Advising, Microsoft Excel, Management, Higher Education, PowerPoint, Aseptic Technique, Gram Staining, Bacterial Identification, Microscopy, Data Analysis, Training, Editing, Community Outreach, Team Building, Social Networking
Education
Utah State University 2009 — 2011
Bachelor's degree, Biology, General
Dixie State College 2008 — 2009
Associate of Science (AS), Biology, General
Credit Suisse June 2012 - Present
Credit Suisse July 2011 - August 2011
Convergys January 2003 - July 2009
Skills
Strategy, Business Strategy, Financial Modeling, Corporate Finance, Mergers, Investment Banking, Valuation, M&A experience
Education
Duke University - The Fuqua School of Business 2009 — 2011
MBA, Corporate and Investment Finance
University of Michigan 2000 — 2003
Bachelor of Science, Computer Science
Vivint October 2014 - Present
Vivint September 2013 - October 2014
Convergys July 2011 - August 2013
Skills
SQL, Microsoft Excel, Microsoft Office, C#, Python, Bass Guitar, Acoustic Guitar, Ableton Live, Access, Social Media, Team Building
Education
DeVry University 2015 — 2019
Computer Information Systems
East Shore High School 2011 — 2011
High School
SPi Global August 2015 - Present
Convergys March 2014 - July 2015
Stream Global Services August 2011 - February 2014
Dish Network March 2006 - August 2011
Dish Network February 2003 - February 2006
Dish Network September 2000 - September 2002
Skills
Call Center, Performance Management, Training, E-Learning, Staff Development, Customer Satisfaction, Vendor Management, Team Leadership, Process Improvement, Management, Leadership, Visionary, Coaching, Operations Management, Team Building, Achieving Results, Call Centers, Customer Service, E-learning..., Change Management, Training Leadership, CRM, Call center start-up, Start-ups, Customer Experience, Account Management, Quality Assurance, Employee Relations, Cross-functional Team..., BPO, Program Management, Business Process, Telecommunications, Project Management, Leadership Development, Team Management, Human Resources, Employee Engagement, Business Process..., Workforce Management, Customer Retention, Talent Management, Recruiting, Strategy, Training Delivery, Organizational..., Talent Acquisition, Time Management, Onboarding, Service Delivery
Education
Duquesne University 1988 — 1992
Convergys July 2015 - Present
First Missionary Baptist Church of Chinquapin March 2012 - Present
DarlaMack.com April 2004 - Present
Skills
Mobile Devices, Mobile Applications, Blogging, Mobile Technology, Social Media, Social Networking, Entrepreneurship, User Experience, Mobile Marketing, Mobile Communications, Wireless, New Media, Mobile Internet, Product Management, Usability, iPhone, Technology Evangelist, OS X, Microsoft Office, Apple Aperture, Apple Pages, Adobe Design Programs, Video Editing, Management, Leadership
Education
James Sprunt Community College 2004 — 2006
Associates, Criminal Justice
Dutchess Community College 1987 — 1989
Associates, Computer Science
Union Wireless January 2008 - Present
Convergys June 1999 - September 2001
Convergys June 2000 - August 2001
Skills
Wireless, Telecommunications, VoIP, TCP/IP, Mobile Devices, Customer Service, Computer Hardware, Hardware Support, Laptops, Microsoft Exchange, SharePoint, Windows Server, Troubleshooting, Printers, Help Desk Support, System Deployment, Wireless Networking, Servers
Education
DeVry University 2009 — 2015
Network administration
University of Wyoming, Central Texas College 1998 — 2006
Black Turtle Services October 2014 - Present
Convergys January 1994 - June 2001
12th & 12th Storage October 1997 - October 1999
US Army August 1988 - March 1993
Skills
Communication, Organizational..., Time Management, Tenacious Work Ethic, Motivated self-starter, Sports Coaching, investigation skills, work under pressure, Can overcome adversity, Team Building..., Motivational Speaking, Computers, Security Operations, Overcoming Adversity, Military Experience, Close Attention to..., Listening to customers, Cpr Certified, Medical Terminology, Microsoft Word, Microsoft Access, Microsoft Excel, Transportation..., Customer Service
Education
Eagle Gate College-Layton 2007 — 2009
Assoiciates of Science, Criminal Justice
OWATC 2013 — 2014
Medical Office Administration, Medical Office Administration
Weber State University 1994 — 2015
Bachlors, Criminal Justice, Senior
1800PocketPC.com August 2014 - Present
TruTower January 2012 - Present
Self-Employed Writer August 1996 - Present
Convergys August 2010 - September 2011
Alorica June 2006 - July 2008
Alltel Wireless April 2007 - January 2008
Skills
Blogging, Creative Writing, SEO, Editing, Social Networking, Publishing, Web Content, Copy Editing, Content Management, Poetry, Content Writing, Ghostwriting, Freelance Writing, Marketing, Customer Service, Content Development, Newsletters, Writing, Content Strategy, Online Advertising, Web Design, Mobile Devices, Management, Sales Management, WordPress, Mobile Applications, Proofreading, Mobile Communications, Business Development, Supervisory Experience, Supervisory Skills, JavaScript, Coaching, HTML, Telemarketing, Mobile Technology, iPad, HTML + CSS, Roaming, Mobile VoIP
Education
Dixie State College 2003 — 2006
Creative Writing
Enterprise High School 1999 — 2003
High School Diploma, General Studies
Alliance Data August 2012 - Present
International House of Prayer 2001 - Present
Convergys February 2012 - June 2012
NTB February 2009 - February 2012
DeVry University January 2008 - December 2011
CareMark Pharmaceuticals September 2004 - April 2005
Missouri Western State College January 2000 - January 2003
Joseph News Press April 1999 - February 2001
Skills
Graphic Design, Advertising, Dreamweaver, Adobe Creative Suite, Customer Service, WordPress, Multimedia, Logo Design, Branding & Identity, Social Media, Typography, Management, PowerPoint, Microsoft Office, HTML5, Visual Communication, Music Theory, Jazz Improvisation, Multi-instrumentalist, C#, Driving, Soft Skills, Banner Designing, Playing By Ear, Studio Performance, Visual Arts, Mixed Media, Abstract Paintings, SQL Server, Apple, Mac OS X, Signs, Web Typography, Mac + PC, Shirt Design, CD covers, Short Sales, Musical Improvisation, Perfect Pitch, Read Music, Brush, Watercolours, Landscape Painting, Transportation, Class B CDL, Air Brakes, DOT Compliance, Teaching, Nonprofits, Team Building
Education
DeVry University-Missouri 2009 — 2011
Associate of Science (A.S.), Web Page, Digital/Multimedia and Information Resources Design, 2.9
Missouri Western State University 2000 — 2003
Southern Union, Opelika AL
Home Depot Distribution Ctr December 2014 - March 2015
Convergys October 2013 - January 2014
United States Marine Corps May 2005 - May 2009
Skills
Military Training, Leadership, Military Experience, Military, Military Operations, Security Clearance, Quality Assurance, Force Protection, Weapons, Team Leadership, Bookkeeping, Inventory Management, Project Planning, Project Management, Financial Accounting, Account Management, Operational Planning, Customer Service, Command, DoD, Organizational..., Military Logistics, Logistics Management, Logistics, Transportation
Education
Texas School of Business-North 2015 — 2016
Certificate, Medical Insurance Specialist/Medical Biller
Keller Graduate School of Management of DeVry University 2013 — 2015
MBA, Business Administration and Management, General
DeVry University 2011 — 2014
Bachelor of Science, Small Business Management & EntrepreneurshipOctober
Multi-Systems Inc. September 2015 - Present
Convergys June 2015 - September 2015
Canyon State Institute October 2014 - May 2015
VA Clinic November 2014 - January 2015
US Navy May 2001 - September 2013
U.S. Census Bureau March 2010 - May 2010
A&P Security Systems, Inc. November 2005 - January 2006
Central Parking System Athens November 2004 - November 2005
Kelly Services February 2003 - October 2004
DeVry University March 2002 - February 2003
Skills
Microsoft Office, Customer Service, Training, Military, Program Management, Leadership, Management, Troubleshooting, Security Clearance, Microsoft Word, Team Building, Security, Team Leadership, Networking, Microsoft Excel, Logistics, Government, Navy Career Counselor, Word, CCNA, CompTIA Network+
Education
Canyon State Institute 2014 — 2015
CCNA (Cisco Certified Network Associate), Network and System Administration/Administrator
New Horizons of New York 2008 — 2009
CompTIA Network+, Network Support
New York City College of Technology Brooklyn 2005 — 2005
BICSI Certified Level 1 Installer/Network Cable Installation
Devry College of New York 2001 — 2003
Not yet, Network Communications Management
Currently Unemployed February 2015 - Present
US Bank October 2013 - February 2015
Convergys April 2010 - February 2012
TAC Worldwide November 2008 - April 2009
Comcast Cable August 2005 - October 2008
Transtech February 2003 - August 2005
NET May 1990 - September 2001
Skills
Telecommunications, VoIP, Call Center, Troubleshooting, Microsoft Office, MS Project, FoxPro, Issues Management, Tax, Testing, Customer Service, Customer Retention, Advertising Sales, Direct Sales, Inside Sales, Project Planning, Project Coordination, Project Implementation, Procurement, CAD, Cabling, Preventive Maintenance, Contract Management, Conflict Resolution, Fiber, Purchasing Management, Statements, Order Management, Installations, Equipment Repair, Collections, Technical Services, Installation, Scheduling, Database Administration, Pre-sales, Post-sales Support, Project Delivery, Project Execution
Education
University of Phoenix 2009 — 2009
DeVry University-Missouri 1980 — 1982
Electronic Technician Certificate, Electronics
C.R. England January 2014 - Present
Costa Vida May 2013 - February 2014
FatCats May 2013 - February 2014
CLEARLINK January 2013 - May 2013
The Corporation of the Presiding Bishop - The Church of Jesus Christ of Latter-day Saints May 2012 - January 2013
Enterprise Rent-A-Car June 2011 - May 2012
Utah State University August 2007 - May 2011
The Boeing Company May 2010 - August 2010
RR Donnelley October 2008 - February 2010
Convergys May 2009 - September 2009
Skills
Hiring, Interviewing, PowerPoint, Excel, Word, Typing, PeopleSoft, Visual Basic, SPSS, Windows, Customer Relations, Customer Service, SQL, Sales Process, Event Management, Event Planning, PHR, Microsoft Word, Leadership, Recruiting, Microsoft Excel, Interviews, Management, Time Management, Employee Benefits, HRIS, Onboarding
Education
Utah State University - Jon M. Huntsman School of Business 2009 — 2011
M.S., Human Resources and M.B.A
Utah State University - Jon M. Huntsman School of Business 2008 — 2009
B.S., Human Resource Management and Economics
Dixie State University 2003 — 2004
A.S., Business Administration
Fifth Third Bank April 2010 - Present
Convergys Corporation September 2005 - March 2010
Packer Engineering, Inc. May 2004 - September 2005
Convergys June 1990 - December 2003
Skills
Requirements Analysis, Business Analysis, System Requirements, SDLC, Process Improvement, Requirements Gathering
Education
Dominican University 2003 — 2006
MLIS
University of Cincinnati
BA
Love's Travel Stops October 2014 - Present
Dobson Technologies April 2010 - October 2014
AT&T Mobility July 2008 - April 2010
Dobson Communications August 2005 - July 2008
Convergys 2001 - 2004
Skills
Sales, Customer Retention, Customer Service, Direct Sales, Telecommunications, Solution Selling, Wireless, Sales Process, Sales Management, Account Management, Customer Experience, Customer Satisfaction, Sales Presentations, Disaster Recovery, Software Documentation, Call Centers, Salesforce.com, Cold Calling, Collections, SaaS, Information Technology, Cancellations, Contract Negotiation, Troubleshooting, Sales Operations, Communication, Human Resources, Employee Relations, Training, Management, Team Building
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
DeVry University 2013 — 2014
Technical Management, Human Resources Management and Services, Senior
Rose State College 2012 — 2013
Associate of Science (A.S.), Business/Commerce, General, 3.6
University of Central Oklahoma 2001 — 2003
Human Resource Management
Rose State College 1999 — 2001
Associates, Business
Millwood HS 1995 — 1999
High School Diploma, General Education
NETGEAR January 2015 - Present
NETGEAR April 2013 - January 2015
NETGEAR June 2011 - April 2013
CSS Corp February 2009 - June 2011
Convergys September 2006 - February 2009
Skills
Wireless Networking, IP Networking, Professional Networking, Network Design, Network Administration, Network Operations, Storage Area Networks, Storage, Storage Virtualization, Enterprise Storage, Storage Management, Data Center, VPN, Computer Network..., IP, Pre-sales, Cisco Technologies, Virtualization, VMware, Business Networking, TCP/IP, Network Security, Routing, SAN, Firewalls, High Availability, NAS, Technical Support, Networking, Routers, DNS, Switches
Education
DeVry University-Utah 2006 — 2006
Salt Lake Community College 2006 — 2006
South Pointe High School 2005 — 2005
High School
Trader Joe's June 2014 - Present
Convergys August 2013 - June 2014
Best Buy January 2013 - July 2013
Best Buy October 2011 - January 2013
Freelance May 2010 - October 2011
Dominion Enterprises May 2007 - May 2010
SpiderWeb Networking June 2005 - May 2007
Best Buy July 2000 - April 2005
Commercial Instruments and Alarms 1998 - 2000
Skills
Windows 7, HTML + CSS, Adobe Creative Suite, Network+ Certification, HTML, Web Design, Microsoft Office, Help Desk Support, Training, Hardware, Customer Service, Troubleshooting, Windows 8, Customer Retention, Customer Engagement, Customer Support, Customer Service..., Wireless Networking, Network Security, Upgrades, Computer Repair, Servers, Data Entry, Windows, Security, Customer Satisfaction, Leadership, Employee Training, Time Management, Computer Hardware, Team Leadership
Education
Manatee Technical Institute 2005 — 2007
Certificate, Web Design, Network+ Certification, 4.0
Dutchess Community College 1993 — 1996
Business Administration, 3.8
John Jay High School 1985 — 1988
Intel Corporation September 2014 - June 2015
ECConnect August 2013 - May 2014
Convergys September 2011 - April 2013
Arrow Electronics May 2010 - August 2011
National Renewable Energy Laboratory March 2009 - June 2010
Western Union September 2006 - March 2009
First Data Corporation July 1997 - September 2006
Skills
Employee Relations, Human Resources, Talent Management, Performance Management, Management, Employee Benefits, Succession Planning, HR Consulting, Employee Training, Onboarding, Deferred Compensation, Leadership Development, Talent Acquisition, Leadership, Program Management, HRIS, Employee Engagement, Training, Organizational..., Policy, New Hire Orientations, HR Policies, Applicant Tracking..., Benefits Administration, Personnel Management, PeopleSoft, Workforce Planning, FMLA, Recruiting, Organizational..., College Recruiting, Interviews, Organizational Design, Technical Recruiting, Evaluation, Compensation & Benefit
Education
Drake University 2004 — 2006
M.S. Ed., Adult Learning, Performance and Development
University of Nebraska at Kearney
B.S., Psychology
OptumHealth February 2011 - Present
Convergys March 2007 - January 2011
Bijin Salon and Spa April 2007 - June 2008
Skills
Pharmaceutical Sales, Pharmaceutical Industry, Healthcare, Healthcare Management, AS400 system, Microsoft Excel, Microsoft Office, Data Entry, Regulatory Audits, Sales Operations, Marketing Research, Mathematics, Analysis, Inspection, Quality Assurance
Education
DeVry University-Missouri 2009 — 2011
Metropolitan Community College-Business & Technology 2007 — 2009
Six Sigma-Green, Lean Enterprise, ISO certification, OSHA General Industry
Kaiser Permanente December 2013 - Present
SF State Multimedia Studies Program January 2006 - Present
ISPI 2004 - Present
Kaiser Permanente August 2011 - December 2013
On Target Training 2011 - 2012
Kaiser Foundation Health Plan October 2008 - July 2011
Kaiser Foundation Health Plan November 2008 - November 2009
Kaiser Foundation Health Plan January 2006 - November 2008
Dominican University of California 2005 - 2007
Convergys April 2004 - January 2006
Skills
Process Improvement, Change Management, Project Management, Operations Management, Consulting, Personnel Management, Program Management, Instructional Design, Leadership Development, Performance Management, Team Building, Strategic Planning, Performance Improvement, Organizational..., Healthcare, Leadership, Training, Coaching, Cross-functional Team..., Project Planning, Staff Development, Business Strategy, Budgets, Marketing, Integration, Management Consulting, Management, Strategy, Human Resources, Talent Management, Recruiting, Team Leadership, Analysis, Business Development, Data Analysis, Six Sigma, Business Planning, Onboarding, Talent Acquisition, Workshop Facilitation, Fundraising, Enterprise Software
Education
Human Capital Institute 2013 — 2013
Certification, Strategic Workforce Planner (SWP), Workforce Planning
Villanova University 2010 — 2010
Certification, Lean Six Sigma
Dominican University of California 2005 — 2007
MBA, Strategic Leadership
San Francisco State University 1999 — 2000
Certificate, Web Design/Production
University of Arizona 1977 — 1982
BAEd, Education, Graphic Design
University of Maine 1976 — 1977
Undergrad, General
Hamilton-Wenham Regional High School 1972 — 1976
high school diploma, General Studies
Fairfax 7am
Hard Knocks
Hard Knocks
Sapient Global Markets March 2014 - Present
Sapient Global Markets April 2013 - March 2014
Stonebridge March 2011 - April 2013
Texas Department of State Health Services (DSHS) September 2010 - March 2011
BMC Software, Inc May 2009 - August 2010
American Electric Power (AEP) August 2007 - May 2009
McGraw-Hill January 2006 - July 2007
CNET Networks June 2005 - December 2005
Barlan Technologies October 2004 - May 2005
Convergys March 2003 - September 2003
Skills
Vendor Management, Agile Methodologies, Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, SharePoint, Cross-functional Team..., SQL, Visio, Project Management, Microsoft SQL Server, Business Process, Business Process..., Software Development, Integration, Testing, Scrum, Business Intelligence, ERP, Databases, Software Documentation, Management, Enterprise Software, Consulting, Business Requirements, Software Project..., Analysis, PMO
Education
University College Dublin 2004 — 2005
Masters in Business Studies, Management of Information Systems & Financial Management
Dublin Business School 2003 — 2004
Post Graduate Diploma in Business Studies (PGDBS), Business Finance & Marketing
Visvesvaraya Technological University 1999 — 2002
Bachelor of Engineering, Information Technology
Chinmaya Vidhyalaya 1994 — 1999
Indian School Ghubra
Scottrade December 2014 - Present
Phorio Systems Corporation 2010 - Present
Wells Fargo Advisors (Experis) February 2013 - August 2014
AT&T (Accenture) November 2012 - December 2012
Southern Illinois University Edwardsville September 2012 - September 2012
Edward Jones May 2009 - May 2012
Emporis GmbH 2006 - 2010
Edward Jones May 2001 - May 2009
Edward Jones October 1999 - May 2001
Convergys 1998 - 1999
Skills
Microsoft Office, Research, Technical Writing, News Writing, Data Entry, Digital Photography, Asset Managment, Bookkeeping, Customer Service, Community Outreach, Data Warehousing, DHCP, Unix, Curriculum Design, Disaster Recovery, Hospitality, Hotels, Newsletters, Photoshop, PowerPoint, Quality Center, User Interface, Usability, User Acceptance Testing, Visual Basic, Visio, Web Design, YouTube, Youth Ministry, Church Administration
Education
Jefferson College 2000 — 2001
Networking
Jefferson College 1997 — 2000
Associate's degree, Hotel, Motel, and Restaurant Management
Drury University 1996 — 1997
Architecture
Louisiana High School
Convergys December 2013 - Present
The Lash Group August 2012 - February 2013
The Lash Group December 2010 - January 2012
Aon Hewitt October 2009 - November 2010
Jackson Hewitt January 2008 - April 2008
AT&T November 2005 - September 2007
Charlotte Mecklenburg Schools August 2003 - February 2005
Education
DeVry University
Bachelor, Business Administration
Convergys 2010 - 2010
Recording Workshop 2002 - 2002
Skills
Marketing Communications, Music Production, Creative Writing, Media Planning, Photography, Photo Editing, Multimedia Storytelling, Strategic Planning, Data Entry, Advertising, Marketing, Account Reconciliation, Accounting, Guitar, Composition, Songwriting, Logic Pro, Pro Tools, Music Industry, Strategy, Start-ups
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (MBA)
DeVry University-Colorado 2006 — 2009
BS, Small Business Administration/Management, Entrepenuership
The Recording Workshop 2002 — 2002
Sound Engineering and Music Production
Columbine HS 1994 — 1997
Sprint January 2012 - Present
Republic Services, Inc. 2007 - 2010
JP Morgan Chase 2003 - 2006
Informio 2000 - 2002
Convergys 1998 - 2000
AT&T 1996 - 1998
AT&T 1989 - 1996
Skills
Sales Management, P&L Management, Team Building, Customer Relations, Coaching, Business Strategy, Thought Leadership, Customer Service, Outsourcing, Management, Strategy, Sales Operations, Strategic Partnerships, New Business Development, Business Development, Selling, Leadership, Direct Sales, Start-ups, Operations Management, Account Management, CRM, Sales Process, Budgets, Telecommunications, Sales, Program Management, Business Planning, Cloud Computing, Marketing, Strategic Planning
Education
Dickinson College
BA, Philosophy
Penn State University - Smeal College of Business
Executive Management Program
H&P Consulting LLC January 2014 - Present
Openet September 2009 - December 2013
H&P Consulting LLC April 2007 - August 2009
Hawk & Pepper Co. May 2004 - April 2007
Convergys August 2000 - August 2004
K&M Engineering / General Dynamics February 1999 - July 2000
Iridium LLC January 1998 - November 1998
Mobil Oil January 1985 - August 1997
Skills
SaaS, ERP, Enterprise Software, Business Process, Vendor Management, Integration, Program Management, Management, Project Management, Project Planning, PMO, Leadership, Solution Architecture, Business Analysis, Professional Services, Analysis, PMP, Requirements Analysis, SDLC, Business Process..., IT Strategy, Business Strategy, Project Portfolio..., Management Consulting, Change Management, Outsourcing, Team Building, Business Intelligence, Telecommunications, CRM, International Trade, Process Improvement, Team Leadership, IT Management, Customer Relations, Business Transformation, Process Engineering, RFP, Operations Management, Strategic Planning, Team Management, Portfolio Management, Business Management, IT Governance, People Management, Planning, Problem Solving
Education
George Washington University 1987 — 1990
MBA, Finance
Drexel University 1981 — 1986
BS, MIS
Northern Highlands Regional HS
The IQ Business Group February 2008 - Present
Convergys July 2007 - October 2007
Ceridian Corporation July 2006 - July 2007
Hewitt Associates January 1997 - July 2006
Roosevelt University January 1997 - June 2006
The Lurie Company March 1993 - January 1997
Lincoln Property Company October 1991 - March 1993
Brauvin Real Estate Funds August 1988 - October 1991
Realcorp, Inc.. October 1987 - August 1988
Skills
Analysis, Budgets, Business Analysis, Business Development, Business Intelligence, Business Process, Business Process..., Business Strategy, CRM, Change Management, Coaching, Consulting, Employee Benefits, Executive Management, Financial Services, Financial Analysis, Human Resources, HRIS, Leadership, Leadership Development, Management, Management Consulting, Outsourcing, Process Improvement, Performance Management, Integration, Project Management, Project Planning, SDLC, Sales, Strategic Planning, Strategy, Vendor Management, SharePoint, Team Building, Training
Education
Lake Forest Graduate School of Management 1993 — 1997
MBA
Drake University 1983 — 1987
BS
McDonald's Corporation 2010 - Present
Terra Nova Financial 2008 - 2010
IRI March 1999 - 2008
BeggsHeidt March 1997 - September 1999
Convergys 1989 - 1997
Computer Sciences Corporation 1980 - 1989
Arthur Andersen, Co. 1975 - 1980
Skills
PMP, Integration, Project Management, ERP, Testing, Business Analysis, Outsourcing, Quality Assurance, Management, Team Building, Business Intelligence, SDLC, Product Development, Software Project..., Business Process...
Education
Dominican University
MBA
Illinois State University
B.S.
West Interactive Corporation September 2013 - Present
CSG Systems, Inc June 2006 - Present
Convergys (aka Matrixx Marketing / WATS Marketing) January 1993 - February 2005
Convergys 1993 - 2005
Skills
Software Development, SQL, Integration, Business Analysis, Agile Methodologies, SDLC, Testing, Visio, Software Project..., Requirements Analysis, Vendor Management, Scrum, Databases, Agile Project Management, Data Warehousing, PL/SQL, Solution Architecture, Business Intelligence, Enterprise Architecture, Requirements Gathering, SharePoint, Business Process, IT Management, Software Documentation, Systems Analysis, Quality Assurance, PMP, Program Management, Unix, Microsoft SQL Server
Education
Univerity of Nebraska - Lincoln 1985 — 1985
Doane College 1981 — 1985
Bachelor of Arts (BA), Mathematics
Creative Channel Services February 2010 - Present
Helio, LLC (now part of Sprint) 2007 - June 2009
Indymac Bank 2005 - 2006
Convergys 2001 - 2006
DIRECTV 1999 - 2004
Beach Cities Ski Club 1997 - 2001
AT&T Wireless 1998 - 1999
LA Cellular 1997 - 1998
Achieve Global (formerly Learning International) 1995 - 1997
Bank of Boston 1993 - 1995
Education
Drake University 1982 — 1986
Capital One May 2012 - Present
HSBC Card Services 1998 - May 2012
Commercial Federal Bank 1998 - 1998
Convergys 1997 - 1998
Convergys 1996 - 1997
Fiserv 1986 - 1996
Fiserv 1982 - 1986
Skills
Vendor Management, Call Center, Team Management, Project Management, Credit Cards, Banking, Business Analysis, Leadership, Highly detail oriented, Risk Management, Analytics, Call Centers, Business Process, Financial Services, SDLC, Product Management, Training, Requirements Analysis, Quality Assurance, Analysis, Strategy
Education
Drake University
Bachelor of Science in Business Administrative, Management, marketing emphasis
Adecco Staffing, USA December 2005 - January 2011
Convergys October 1996 - September 2005
Skills
Accounting, Financial Reporting, Quickbooks, Bookkeeping, Ten Key, Computer Literate, Customer Service, HTML, Adobe Creative Suite
Education
Eagle Gate College-Layton 2010 — 2012
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
AXA US August 2014 - Present
Lash Group November 2013 - August 2014
Residential Finance April 2013 - September 2013
Family Trust Federal Credit Union July 2010 - April 2013
Convergys November 2009 - July 2010
Central Piedmont Community College August 2009 - January 2010
Convergys May 2009 - November 2009
SoftPro July 2003 - February 2008
SECU May 2002 - July 2003
Skills
Instructional Design, E-Learning, Employee Training, Technical Writing, Training, Organizational..., ADDIE, Leadership, Captivate, Needs Analysis, Blended Learning, Learning Management, Instructor-led Training, Training Delivery, Adult Education, Performance Consulting, SnagIt, Leadership Development, Distance Learning, Public Speaking, Technical Training, Staff Development, Microsoft Office, Coaching, Organizational..., Change Management, Team Building, Interviews, Job Aids, Adult Learning Theory, New Hire Orientations, Webinars, Process Improvement, Hands-on Training, Learning Management..., Curriculum Design, Organizational Learning, Camtasia, ILT, Curriculum Development, Training Needs Analysis, Human Resources, Organizational Design, Performance Improvement, Program Management, Workshop Facilitation, Lectora, Career Development, Instructional Technology, RoboHelp
Education
Pfeiffer University
Master of Science, Organizational Change and Leadership w/ Specialization in International Management
North Carolina State University
Bachelor of Arts, English
Duke University
Certificate, Technical Communication
Meredith College
Certificate, Paralegal Studies
Convergys October 2005 - October 2012
The Stratford Inn September 2002 - December 2006
Skills
Computer Repair, Computer Building, Computer Hardware..., Computer Proficiency, Computer Maintenance, Computer Network..., Telecommunications, Telephone Skills, Cellular Communications, Team Management, Supervisory Skills, Customer Support, Microsoft Office, Smartphones
Education
Drury University 2015 — 2019
Psychology; Sociology
Job Corp, Clearfield UT 1989 — 1991
Computer Field Service and L.A.N. Technician, Computer, A
Citigroup November 2006 - Present
Convergys 2005 - 2007
Tata Consultancy Services 1998 - 2005
Skills
Oracle, Data Warehousing, SDLC, Software Project..., Unix Shell Scripting, Requirements Analysis, PL/SQL, SOA, Data Modeling, Data Analytics, Database Design, Solution Architecture, Enterprise Architecture, Databases, DB2, IT Strategy, IT Service Management, ETL, Integration, Agile Methodologies, Java Enterprise Edition, Global Delivery, Scrum, Hibernate, XML, Software Development, Data Migration, Performance Tuning, Unix, Business Intelligence, Requirements Gathering, Agile Project Management, SQL, Web Services, Systems Analysis, Crystal Reports
Education
ICFAI Business School 1996 — 1998
Master of Business Administration (M.B.A.), Finance and Information Technology
Doctor Babasaheb Ambedkar Marathwada University 1991 — 1995
Bachelor Of Engineering, Computer Science and Engineering
Shri. Guru Gobindsinghji college of Engineering and Technology, Nanded 1991 — 1995
NetCracker May 2012 - Present
Convergys September 2010 - May 2012
Comcast April 2009 - August 2010
an international transportation company April 2007 - December 2008
Sibridge April 2007 - December 2008
Sprint May 1994 - March 2007
Skills
Enterprise Architecture, Integration, Solution Architecture, Telecommunications, Software Development, SOA, Enterprise Software, Architecture, SDLC, Unix, Agile Methodologies, Program Management, Business Process, Requirements Gathering, IT Strategy
Education
DeVry 1983 — 1987
Electronics
DeVry University
Bachelor of Science, Electronic Engineering Technology
Nixa Public Schools August 2013 - Present
T-Mobile April 2003 - March 2012
T-Mobile March 2005 - February 2006
T-Mobile November 2003 - February 2005
T-Mobile April 2003 - October 2003
Convergys August 2000 - April 2003
Peter Piper, Inc. November 1998 - July 2000
USMC November 1996 - July 1998
Skills
Workforce Management, Call Center, Needs Analysis, Training Delivery, Customer Experience, Instructor-led Training, Contact Centers, Customer Retention, Learning Management, Telecommunications, Blended Learning, Performance Management, Performance Improvement, Call Centers, Coaching, Employee Training
Education
Drury University 2010 — 2013
Master's Degree, Education
Drury University 2008 — 2010
2010, Business Administration
The University of Texas-Pan American 2000 — 2003
Computer Science
University of Detroit Mercy 1994 — 1997
Architechture
Science Academy of South Texas 1990 — 1994
High School Degree
Convergys
Skills
Inbound Marketing, Team Management, Customer Satisfaction, Customer Service
Education
Drake University 1989 — 1994
Convergys April 2015 - Present
Geek Squad July 2014 - January 2015
CVS Pharmacy June 2014 - August 2014
American Income Life Insurance Company February 2014 - May 2014
Wako Exim Inc D/B/A Wildside October 2010 - January 2014
Percellnel Touch July 2009 - September 2010
American Wireless LLC April 2009 - July 2009
Cafe Royalle October 2006 - March 2009
Wal-Mart April 2006 - March 2009
Complete Wireless November 2005 - March 2006
Skills
Technical Support, Customer Service, Training, Leadership, Project Management, New Business Development, Business Development, Strategic Planning, Sales Management, Microsoft Office, Marketing, Networking
Education
Seminole State College of Florida 2015 — 2018
Bachelor's Degree, Information Systems Technology
DeVry University 2009 — 2009
Computer Systems Networking and Telecommunications, A
Ivy Tech Community College 2006 — 2008
Purdue University 2003 — 2004
Keiser University-Ft Lauderdale 2000 — 2002
Associate's Degree, Computer Networking Administration Program
K.J. Khilani High School 1994 — 1996
Higher Secondary, Commerce
St Andrews High School 1990 — 1994
Secondary School Certificate, General
King George V 1988 — 1989
7th Grade (Form 1), General
Kowloon Junior 1987 — 1988
6 th Grade, General
Sear Rogers High School 1983 — 1987
5th Grade, General
CSS Corp September 2012 - Present
Shadow Soldiers Inc. July 2009 - November 2012
Comcast November 2011 - February 2012
MMC Group LP October 2010 - March 2011
Primary Intelligence August 2008 - March 2010
Unisys December 2006 - July 2008
Manpower July 2006 - December 2006
Kelly Services April 2006 - June 2006
Convergys March 2005 - January 2006
Target March 2001 - November 2004
Skills
Word, XP, Microsoft Office, Windows, Customer Service, Troubleshooting, Computer Hardware, Data Entry, Technical Support, Microsoft Word, Call Center, Call Centers, Windows 7, Networking, Active Directory, Team Leadership, Cisco Technologies, Routers, Software Documentation, Training, Marketing, Information Technology, Salesforce.com, Data Analysis, Windows XP
Education
DeVry University 2010 — 2012
Computer Network Administration, Computers
University of Utah 2004 — 2012
Computer Engineering, Computer Sciences, Engineering
Dell Services April 2002 - Present
Convergys September 2000 - February 2002
Priority Data September 1999 - June 2000
Experian Marketing Services May 1995 - December 1998
Centel Corporation January 1991 - April 1995
Centel Corporation November 1985 - December 1990
Centel Corporation November 1980 - November 1985
Centel Corporation, Lincoln, NE July 1976 - November 1980
Skills
Business Process..., Vendor Management, Process Improvement, Business Analysis, Quality Assurance, Disaster Recovery, Project Management, Sarbanes-Oxley Act, Budgets, Internal Audit, Analysis, Business Process, BPO, SDLC, Leadership, Software Documentation, Outsourcing, Operations Management, Business Intelligence, Change Management, Financial Analysis, Risk Management, Quality Management, Cross-functional Team..., Program Management, Visio
Education
Doane College 1972 — 1976
B.A., Business Administration and Mathematics
University of Kansas
Certificate of completion, 3 week USTA Management Development residential course
Alberta Health Services October 2010 - Present
Telus Sourcing Solutions April 2009 - September 2009
TELUS Sourcing Solutions July 2008 - April 2009
Convergys March 2003 - June 2008
Convergys February 2002 - March 2003
Convergys October 2000 - February 2002
Dylex Corporation (Thrifty's Division) 1995 - 2000
Dylex Corporation (Thrifty's Division) 1991 - 1995
The Connection Group Inc 1985 - 1991
Skills
Program Management, Service Delivery, BPO, Outsourcing, Call Center, Change Management, Business Process..., Strategic Planning, Human Resources, Business Transformation, Project Management, Management, Sales, Call Centers, Talent Management, Business Development, CRM, Process Improvement, Strategy, Leadership, Training, Business Process, Performance Management, Coaching, Employee Training, HRIS, Consulting
Education
Durham College
Marketing Management
Memorial University of Newfoundland
Pursing BBA
CRST International July 2014 - August 2014
Payment System Corporation January 2014 - April 2014
Convergys November 2012 - January 2014
Executive Personnel Temporary Services February 2010 - April 2011
Mastec Advanced Technologies August 2009 - November 2009
US Army October 2006 - November 2008
Education
Pitt Community College Adult High School
High School or
Combat Life Savers
DeVry University
Computer Engineering
Pitt Community College
Signal Regimental affiliation
UNITED STATES ARMY SIGNAL CENTER AND
CONVERGYS CORPORATION May 2011 - January 2013
Convergys May 2005 - May 2011
IIA 2000 - 2003
at&t 1981 - 2000
Bell Labs Lucent Technologies 1981 - 2000
Skills
Project Management, PMP, Transition Management, Vendor Management, Software Project..., Outsourcing, PMO, Requirements Analysis, SDLC, Project Delivery, Business Analysis, Software Documentation
Education
DeVry University 2006 — 2008
Bachelor of Technology (B.Tech.), Project Management
Luxottica Retail March 2007 - Present
Convergys 1984 - 2006
Skills
PMP, Resource Management, Vendor Management, Process Improvement, Certified Project..., SDLC, PMO, Program Management, IT Management, Project Management, MS Project, Business Analysis, Software Project..., Requirements Analysis, SharePoint, Business Process..., Cross-functional Team..., Requirements Gathering, Quality Assurance, ITIL, Risk Management, Management, Data Center, Project Portfolio..., Enterprise Software
Education
The George Washington University 1996 — 1998
Masters Certificate, Project Management
DeVry University-Ohio 1981 — 1984
Bachelor of Computer Science for Business, Computer Science for Business, 3.22
United States Postal Service August 2013 - Present
Deseret Mutual June 2012 - July 2012
Xerox September 2011 - June 2012
Convergys April 2005 - August 2011
Skills
Microsoft Office, 10 Key, Typing, Operating Systems, Wireless Networking, Home Networking, Computer Hardware, Troubleshooting, Internet Troubleshooting, Windows 7, Technical Support, Customer Satisfaction, HP
Education
Salt Lake Community College 2010 — 2015
Associate of Science (A.S.), Computer S, 3.12
DeVry University Phoenix 2004 — 2004
Bachelor's degree, Computer Engineering
Ticking Clock Productions September 2009 - Present
Convergys February 2009 - April 2009
Capital One January 2007 - December 2008
Wal-Mart December 2006 - May 2007
RadioShack March 2005 - August 2005
Express January 2004 - May 2005
Stein Mart August 2002 - August 2003
Education
Baton Rouge Community College (BRCC) 2008 — 2011
N/A, Process Technology
Dillard University 2003 — 2004
N/A, Criminal Justice
Various houses March 2004 - Present
Volt Technical Services February 2012 - June 2012
Keller Graduate School of Management 2011 - 2012
Convergys November 2003 - February 2004
US Army November 1995 - June 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), PMP
DeVry University 2007 — 2011
Bachelor's of Science, Technical mgmt - Project Management
Granite Hills HS 1993 — 1995
HS Diploma, General Studies
The Boomer Group September 2008 - February 2009
Convergys March 2005 - November 2007
Arizona Department of Economic Security June 1994 - February 2004
Education
DeVry University 1991 — 1994
BS, CIS
Kohl's Department Stores 2008 - Present
Citi Trends 2004 - 2005
Convergys 2000 - 2001
Skills
Customer Satisfaction, Time Management, Data Entry, Retail, Customer Experience, Merchandising, Sales, Microsoft Office, Outlook, Microsoft Word
Education
DeVry University-Georgia 2009 — 2012
Bachelor of Science (BS), Business and Technical Management
Wiregrass Georgia Technical College 2002 — 2007
Diploma, Accounting
Valdosta High School 1995 — 1999
Intelsat General Corporation January 2014 - Present
Intelsat General Corporation March 2011 - January 2014
Metadigm Services June 2010 - February 2011
Time Warner Cable July 2008 - June 2010
Spacenet November 2007 - July 2008
Brenda Lee Strickland Realty Inc March 2004 - November 2007
Convergys October 1999 - January 2004
Associated Hygienic Products LLC March 1999 - October 1999
Scientific Atlanta January 1993 - March 1999
Skills
Switches, Microsoft Office, Microsoft Excel, Troubleshooting, Software Documentation, VoIP, Network Administration, BMC Remedy, Computer Hardware, Unix, SAP, Outlook, Microsoft SQL Server, Visual Basic, SQL
Education
DeKalb Technical Institute 2010 — 2011
Information Technology
DeVry University
Electronic Technology
King of the Park Sound September 2011 - Present
Convergys November 2008 - October 2009
DeVry University June 2006 - November 2008
Skills
Web Project Management, Music Producer, Web Design, Radio Broadcasting, Social Media, Social Media Marketing, Social Networking, Facebook, Music, Radio, Copywriting, Blogging, Entertainment, Online Marketing, Advertising
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Masters, Business Management
DeVry University-Florida 2006 — 2009
Bachelors, Technical Management
5280 Solutions July 2015 - Present
Dell 2012 - July 2015
Dell 2008 - 2012
Dell 2006 - 2008
Data Technologies Inc. 2005 - 2006
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Education
Doane College 2002 — 2004
Bachelor of Science, Information Systems Management
Southeast Community College 1998 — 1999
Associate of Applied Science, Computer Programming Technology
Comcast October 2007 - Present
Convergys April 2005 - August 2007
Convergys April 2000 - August 2007
Convergys Corporation April 2000 - August 2007
Convergys February 2003 - April 2005
Convergys December 2001 - February 2003
Convergys October 2000 - December 2001
Convergys May 2000 - October 2000
Education
Rosary College
BA, Psychology
Dominican University
BA, Psychology
Mednax (SNI Technologies) July 2013 - January 2014
Broward County Transit 2011 - 2012
Charter Schools USA – (Technisource) July 2010 - August 2010
Broward County Government January 2002 - October 2009
American Express May 2000 - March 2001
E-lysium Transaction Systems, Inc. August 1999 - May 2000
Convergys March 1999 - August 1999
Kemper Insurance July 1998 - March 1999
Skills
Excel, Problem Solving, PowerPoint, Government, ITIL, Teamwork, Analysis, Business Continuity, Technical Writing, Business Analysis, Disaster Recovery, Teaching, Writing, Documentation, Manuals, Emergency Management, Data Center, Testing, Editing, Business Requirements, Curriculum Design, English, Research, Word, Administration, SharePoint, Security, Active Directory, Adobe Acrobat, RoboHelp, Visio, Technical Training, Troubleshooting, Technical Documentation, Windows, Microsoft Office, FrameMaker, Quality Assurance, Instructional Design, Process Improvement, Team Leadership, Document Design, Windows 7, MS Office Suite, Computer Hardware, Unix, XP, Change Management, Software Documentation, Guides
Education
DeVry University
AASEE, Electronic Engineering
American Family Insurance September 2013 - Present
Beacon Technologies Inc June 2011 - September 2013
QBE - 2011 - 2013
GLHEC February 2009 - June 2011
Beacon Technologies Inc June 2007 - January 2009
WPS Health Insurance 2004 - 2007
Follett Library Resources June 2001 - June 2004
Allstate Insurance August 2000 - June 2001
Follett Library Resources February 1997 - August 2000
Convergys 1989 - 1996
Skills
CICS, Requirements Gathering, SDLC, Systems Analysis, Mainframe, Requirements Analysis, DB2, Visio, Software Development, SQL, Data Modeling, JCL, Process Improvement, COBOL, Business Analysis, Endevor, Serena Changeman, IBM Debugger, IBM file manager
Education
DeVry University 2004 — 2005
Bachelors, Information Technology - Web Applications
Northern Illinois University 1987 — 1989
Bachelors, Computer Science
R P Funding February 2015 - Present
Convergys April 2014 - February 2015
Marriott Vacations Worldwide December 2012 - April 2014
Marriott Vacations Worldwide April 2010 - December 2012
Florida Virtual School December 2008 - February 2010
Marriott Vacations Worldwide Corporation June 2005 - December 2008
Skills
New Hire Orientations, Onboarding, Recruiting, Hiring, FMLA, HRIS, Benefits Administration, Training, Payroll, Employee Training, Labor Relations, I-9 audits, I-9 Compliance, PeopleSoft, ADP E-Time, HR Policies, Human Resources, Deferred Compensation, Employee Relations, Employee Engagement, Succession Planning, College Recruiting, Workforce Planning, Personnel Management, Applicant Tracking..., Talent Acquisition, Talent Management, Taleo, Interviews, Employee Benefits, Staff Retention, Temporary Placement, Performance Management, Compensation & Benefit, Technical Recruiting, Career Development, Staffing Services, Screening, Organizational..., Management, Leadership, Hospitality Industry, Customer Service, Team Building, Time Management, Resorts, Hotels, Customer Satisfaction, Coaching
Education
DeVry University-Florida 2003 — 2006
Bachelor's degree, Human Resources Management/Personnel Administration, General
Convergys October 2011 - Present
Philip Morris USA July 2006 - January 2009
Philip Morris USA July 2006 - January 2009
Sams Mart November 2002 - September 2006
Mdd Inc November 2002 - September 2006
Mdd INC/ Xpress Mart November 2002 - September 2006
Save More Inc December 2000 - November 2002
Wilco August 1998 - June 2001
Education
DeVry University 2009 — 2012
Bachelor of Science, Business Administration; Human Resource Management
DeVry University 2009 — 2011
BSBA, Human Resource Managment
University of Phoenix 2008 — 2009
AAB, Business
Northrop Grumman / Emani Consulting Group June 2007 - Present
Convergys February 2006 - May 2007
Northrop Grumman / Emani Consulting Group May 2004 - February 2006
Convergys Corporation, Jacksonville, FL March 2003 - June 2004
Northrop Grumman / Emani Consulting Group April 1997 - March 2003
Skills
SAP, ABAP, SAP HR, ECC, Vendor Management, SAP Netweaver, SOA, Java, Requirements Analysis, ERP, Performance Tuning, Software Development
Education
Drexel University 1987 — 1989
Master of Science (MS), Computer Science
IIT Kanpur 1978 — 1983
MS, Ph.D, Mechanical Engineering
Jawaharlal Nehru Technological University 1970 — 1975
Bachelor of Science (B.S.), Mechanical Engineering
Convergys April 2010 - Present
IHOP January 2007 - May 2009
Education
Seminole State College 2011 — 2011
AA in Business Administration, Marketing
DeVry University 2007 — 2010
BA in Business Administration, Project Management
LenderLive July 2012 - Present
Convergys April 2012 - June 2012
Express Scripts 2011 - 2012
Education
DeVry University-Missouri 1999 — 2000
Textbroker January 2012 - Present
Convergys January 2011 - January 2012
Education
DeVry University-Illinois 2010 — 2013
Associates, Health InformationTechnology
Trustmark Insurance 2004 - 2006
OfficeMax 2002 - 2003
Convergys 1986 - 2001
Skills
Instructional Design, Content Management, Web Content Production, Technical Documentation, Software Documentation, Project Documentation, Training Documentation, Training & Development, Project Management, Microsoft Office, SharePoint, Internal Communications, Communications Strategy, Editing, Online Help, User-centered Design
Education
Dominican University 2008 — 2011
Master of Business Administration (MBA), General Management
Northern Illinois University
Bachelor of Science (BS), Education
Home January 2008 - Present
United States Army Reserves August 2005 - January 2008
Convergys January 2007 - May 2007
Skills
Computer Hardware, Windows, Microsoft Office, Windows 7, Troubleshooting, Networking, Network Security, Linux, Network Administration, Operating Systems, Customer Service
Education
DeVry University 2011 — 2012
Associate of Applied Science, Network Systems Administration
O'Berry Center December 2014 - Present
AT&T June 2011 - October 2013
Convergys August 2010 - December 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Technical Support, Information Technology, Desktop Computers, Help Desk Support, Online Support, Phone Etiquette, Oracle Forms
Education
DeVry University 2012 — 2015
Current, Computer Systems Networking and Telecommunications
Pitt Community College 1998 — 2006
Associate of Science (AS), Computer and Information Sciences and Support Services
jcpenney June 2013 - Present
Convergys March 2011 - June 2013
AT&T Mobility January 2009 - March 2011
Skills
Call Center, Workforce Management, Customer Satisfaction, Technical Support, Troubleshooting, Customer Support, Internet Troubleshooting, Avaya, Customer Service, Customer Experience, Virtual Assistance, Help Desk Support, Computer Hardware, Windows 7, Call Centers, Customer Retention
Education
Salt Lake Community College 2012 — 2013
Associate of Science (A.S.), Pre-Engineering
DeVry University 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Sandalwood Senior High School 2001 — 2003
High School Diploma
United States Postal Service December 2012 - Present
9News Health Fair – Phlebotomist November 2010 - November 2010
Wal-Mart December 2009 - February 2010
Volt Group Services September 2008 - December 2008
WellPoint Inc November 2007 - August 2008
DIRECTV July 2007 - November 2007
Convergys November 2006 - May 2007
Skills
Customer Satisfaction, Customer Service, Technical Support, Outlook Express, Help Desk Support, Outsourcing, Microsoft Office, Team Leadership, Windows, Troubleshooting, Microsoft Excel, Technical Recruiting, Team Management, Software Documentation, Vendor Management, Teamwork, Microsoft Word, Highly detail oriented, Operations Management, Windows 7, Telephone Skills, Call Centers, Data Entry, Training, Medical Records, Outlook, HIPAA, Appointment Scheduling, Fax, Medical Terminology, CPT, Medical Coding, ICD-9, Medical Billing, PowerPoint, Healthcare
Education
COLLEGE AMERICA 2009 — 2011
Associate's degree, OCCUPATIONAL MEDICAL SPECIALTIES
DeVry University
Bachelor of Science, Technical Management; Human Resource Management
CVS/Caremark January 2008 - Present
Convergys February 1991 - October 2007
Coventry Health Care March 1989 - February 1991
Education
Keller Graduate School of Management of DeVry University 2006 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
DeVry University-Illinois 1987 — 1991
Bachelor of Science (BS), Information Technology
Kean's Cleaners 2010 - 2013
Homefone 2010 - 2010
Convergys 2008 - 2009
Jefferson Performing Arts Society 2006 - 2008
Anthony Bean Community Theater 2005 - 2006
Skills
Sales, Master Electrician, Lighting Design, Production Managers, Operations Management, Technical Direction, Customer-focused
Education
Dillard University 2002 — 2007
Bachelor of Arts (B.A.), Speech Communication and Theater Arts
Convergys May 2012 - May 2014
Convergys January 2012 - April 2012
OfficeMax October 2008 - January 2012
Shopko April 2004 - October 2008
Skills
Team Leadership, Retail Sales, Customer Service, Professional Phone..., Accounts Payable, Accounts Receivable, Microsoft Office, Virus Removal, Remote Troubleshooting
Education
Eagle Gate College-Layton 2006 — 2007
Associate of Science (AS), Accounting
Mary Kay December 2010 - Present
The Spectrum/Cedar City Daily News 2008 - 2012
Convergys November 1999 - March 2010
Skills
Advertising, Social Media, Customer Service
Education
Southern Utah University 1989 — 1994
Bachelor of Science (B.S.), Elementary Education and Teaching
Dixie State University 1983 — 1991
Associate of Science (A.S.), Elementary Education and Teaching
Dixie High School 1980 — 1983
Diploma, general studies
Target 2010 - Present
Convergys January 2013 - June 2013
Jalisco's Restaurant August 2007 - August 2010
Skills
Retail Sales, Financial Analysis, Customer Service, Customer Satisfaction, Account Reconciliation, Microsoft Word, Windows, Microsoft Excel, Restaurants, Typing, PowerPoint, Food & Beverage, Graphic Design, Adobe Creative Suite
Education
DeVry University-Missouri 2009 — 2012
Bachelor of Science (BS), Multimedia Design and Developement
Harrisonville High School 2005 — 2009
High School Diploma
M.G. Dyess July 2014 - September 2014
M.G. Dyess December 2013 - February 2014
South Texas Health Care June 2006 - January 2007
Radio Shack September 2005 - June 2006
Ticketmaster March 2004 - March 2005
Convergys November 1999 - January 2004
CompUSA September 1998 - December 1999
Office Depot March 1998 - September 1998
Best Buy November 1992 - February 1998
Education
DeVry University 2015 — 2016
Associate's Degree, Health Information/Medical Records Technology/Technician
South Texas College 2010 — 2014
Registered Nursing/Registered Nurse
Donna High School
Consumer Cellular, Inc. January 2015 - Present
Convergys September 2012 - January 2015
P.I.C.S June 2012 - September 2012
Wells Fargo January 2011 - April 2012
Skills
Management, Time Management, Customer Service, Telephone Skills, Information Technology, Call Centers, Sales, Team Management, Customer Experience, Teamwork, Customer Satisfaction, Microsoft Excel, Employee Training, Outlook, Leadership, Team Leadership
Education
DeVry University 2009 — 2012
Allstate September 2013 - Present
Convergys June 2012 - September 2013
Skills
Typing, Customer Service, Microsoft Office, Graphic Design, Programming
Education
DeVry University 2013 — 2018
Bachelor's degree, Game and Simulation Programming
DeVry University
Wells Fargo November 2014 - Present
Convergys October 2007 - November 2014
DiCarlo's Pizza June 2006 - October 2007
Teleperformance March 2004 - June 2006
Skills
Technical Support, Computers, Windows, Windows 7, Windows Vista, Windows XP Pro, Linux, Typing, Critical Thinking, Customer Service, Data Entry, Self-starter, Dependable Team Player, Networking, Microsoft Office, Active Learning, Oral & Written..., Close Attention to..., Troubleshooting, Hardware Support, Bios, RAID, Self-driven, Empathy, Flexibility, Confidant, Creative Problem Solving, Data Analysis, Enthusiasm to learn, Leadership, Operating Systems, Technical Training, Organization &..., Customer Oriented, Ubuntu, TCP/IP, Windows Server, Call Centers, Coaching, Computer Hardware, Operations Management, Problem Solving, Process Improvement, Sales, Training, Vendor Management, Teamwork
Education
DeVry University 2007 — 2012
Computer and Information Sciences, General
Allstate September 2013 - Present
Convergys June 2012 - September 2013
Education
DeVry University 2014 — 2021
Idaho State University
Convergys January 1997 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Building, Access, Team Leadership, Training
Education
Drake University 1989 — 1994
Bachelor's degree, Business Administration and Management, General
AJG April 2007 - Present
Convergys April 2002 - March 2006
Skills
Customer support, CLIENT EXCELLENCE, INNOVATION &..., INTEGRITY, Time Management, Business, Software, Performance Tuning, Business Services, Maintenance & Repair, Information Systems, Asset, Analytical Skills, Managed Hosting, Order Fulfillment, Future Trends, Partnerships, New Business..., Inventory
Education
DeVry University 2000 — 2005
Bachelor's of Science Degree in Network & Communications Management
Triton College 1994 — 1997
iBridge Solutions January 2015 - Present
Brown Shoe Company October 2012 - January 2015
Convergys October 2011 - October 2012
TSA December 2007 - October 2011
Skills
Executive Support, Troubleshooting, Software Deployment, Leadership, Time Management
Education
DeVry University 2011 — 2013
Gateway Preparatory Academy August 2015 - Present
Iron County School District July 2015 - Present
Gateway Preparatory Academy May 2014 - 2015
Convergys July 2013 - September 2013
Skills
Microsoft Office, QuickBooks, CDL Class B, GIMP, Second Life, Customer Service, Management, Cash Handling, Cash Register, Teller Operations, Supervisory Skills, Training, Microsoft Excel, Public Speaking, Microsoft Word, Event Planning, Teaching, Team Building, Outlook, Teamwork, Transportation, Customer Satisfaction, Strategic Planning, Coaching
Education
Dixie State University 2010 — 2015
Associate of Science (A.S.), Communication, General, A