Convergys Company

Industry: Information management company

Description

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Employee
Years
Job
Industry
Kimberly Whitehead Kimberly Whitehead Greater Atlanta Area Details
Kimberly Whitehead's Convergys Experience April 2011 - June 2012
Job Customer Care Specialist
Industry Telecommunications
Experience
Advantage Sales & Marketing  April 2015 - Present
Arise Virtual Solutions Inc.  April 2015 - Present
Sykes  September 2014 - Present
Georgia Test and Inspection   August 2014 - September 2014
Nu Personnel Inc   July 2014 - August 2014
Alorica  December 2013 - April 2014
Convergys   April 2011 - June 2012
Advantage Sales & Marketing  February 2010 - March 2011
AT&T Mobility  June 2009 - June 2010
Advantage Human Resources  April 2007 - January 2008

Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention

Education
Johnson & Wales University-Charlotte   2012 — 2016
Hotel & Lodging Management

Durham Technical Community College   1989 — 1991
Associate in Applied Science, Paralegal Technology

Altheia Faggett Altheia Faggett Longview, Texas Details
Altheia Faggett's Convergys Experience December 2012 - May 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
Blue Cross Blue Shield of Texas  October 2014 - Present
Rotech Healthcare  May 2013 - March 2014
Convergys   December 2012 - May 2013

Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, Customer Service, Service Delivery, Technical Support, Troubleshooting, BPO, Team Management

Education
DeVry University   2014 — 2018
Bachelor's Degree, Health/Health Care Administration/Management

Vista College   2011 — 2012
Diploma, Medical Information Specialist, 3.9

Tyler Junior College   1999 — 2011
Certificate of Proficiency, Computer Information System, 2.5

Stratford Career Institute   2005 — 2007
Diploma, Accounting, 3.5

Ajay Warrier Ajay Warrier Cincinnati Area Details
Ajay Warrier's Convergys Experience September 2006 - January 2011
Job Architect, Specialist at Citi
Industry Financial Services
Experience
Citi  December 2011 - Present
Fifth Third Bank  January 2011 - November 2011
Convergys   September 2006 - January 2011
Prosoftnet Corporation   June 2002 - September 2006
Net2Phone  February 2001 - January 2002
Screaming Media  May 2000 - November 2000

Skills
Mobile Applications, Android Development, Web Services, SOA, Software Development, Java Enterprise Edition, Java, Biometrics, Enterprise Architecture, Software Design, SDLC, Unix, Websphere, Oracle, Software Project..., XML, SQL, Tomcat, SOAP, Requirements Gathering, Requirements Analysis, JavaScript, Servlets, Testing, PL/SQL, JSP, Business Intelligence, IVR, Weblogic, REST, J2EE Application..., SIP, JSON, VXML, OAuth

Education
New Jersey Institute of Technology   1999 — 2000
Masters, Computer Science

Doctor Babasaheb Ambedkar Technological University   1994 — 1998
Bachelors, Mechanical Engineering

Atomic Energy Junior College   1992 — 1994
Electrical Maintenance (Vocational)

Sacred Heart High School   1982 — 1992
SSC

Steve Gelin Steve Gelin Orlando, Florida Details
Steve Gelin's Convergys Experience May 2013 - April 2014
Job Information Systems Support Specialist at Devereux
Industry Military
Experience
Devereux  June 2015 - Present
US Army  August 2005 - Present
Florida Army National Guard  October 2009 - Present
Avectra  April 2014 - November 2014
Convergys   May 2013 - April 2014

Skills
Disaster Recovery, Project Management, Military, Network Administration, Logistics, Leadership, Firewalls, Training, Management, Transportation, IP, Wireless, Security, Databases, Computer Security, Emergency Management, Troubleshooting, Information Security, Team Leadership, Program Management, System Administration, Army, Microsoft Office

Education
DeVry University-Florida   2009 — 2013
Masters Degree, Network and Communications Management

DeVry University-Florida   2009 — 2012
Bachelors Degree, Technical Management

ITT Technical Institute-Ft Lauderdale   2002 — 2004
Associates Degree, Computer Electronic and Engineering

Brandon Stein Brandon Stein Phoenix, Arizona Area Details
Brandon Stein's Convergys Experience October 2000 - March 2001
Job Advisory Solutions Operations at Edward Jones
Industry Financial Services
Experience
Edward Jones  April 2013 - Present
UPS  October 2001 - June 2013
MFS Investment Management  December 2003 - April 2011
DeVry University  March 2001 - October 2003
Convergys   October 2000 - March 2001
Mountain West Research Center   October 1998 - October 2000

Skills
Financial Analysis, Customer Service, Sales Management, Team Building, Business Strategy, Quality Control, Safety, Security, Dependable Team Player, Close Attention to..., Always Punctual, Employee Relations, Customer Satisfaction, Leadership, Troubleshooting, Call Centers, Management, Budgets, Finance, Project Management, Process Improvement, Cold Calling, Sales, Microsoft Office, Strategic Planning, Financial Services

Education
DeVry University   2001 — 2003
Bachelor of Science (B.S.), Business Administration

Aman Arora Aman Arora Greater Denver Area Details
Aman Arora's Convergys Experience November 2004 - September 2007
Job System and Storage Administrator at Cochlear
Industry Information Technology and Services
Experience
Cochlear  April 2015 - Present
Boulder Community Hospital  August 2013 - April 2015
SANpulse Technologies  April 2011 - December 2011
CSC  June 2009 - April 2011
Tata Consultancy Services  September 2007 - February 2009
Convergys   November 2004 - September 2007

Skills
Windows Server 2008, Windows Server 2003, SCVMM, VMware, Virtualization, vSphere, Hyper-V, Citrix, System Administration, Wintel, VMware ESX, Xen, Clustering, SAN, Storage Area Networks, Server Consolidation, Active Directory, DNS, ITIL, Disaster Recovery, WSUS, Cloud Computing, XP, Vmware Certified..., IT Service Management, NAS, Windows Server, Cluster, VMware Infrastructure, VDI, Servers, Citrix Metaframe, Infrastructure, Microsoft Certified..., EMC Storage, Data Center, 2008 R2, NetApp, Technical Support, VMware vSphere, Storage

Education
Sikkim Manipal University of Health, Medical and Technological Sciences   2009 — 2010
MS, Information Technology

Doctor Bhim Rao Ambedkar University   2002 — 2005
BCA, Computers

Greenfields Public School

Cecilia Lewis Cecilia Lewis Minneapolis, Minnesota Details
Cecilia Lewis's Convergys Experience October 2014 - 2014
Job Unemployed experienced American Worker
Industry Consumer Services
Experience
Unemployed American   December 2014 - Present
Stream International/Convergys   October 2014 - Present
Spartan Staffing Service   August 2014 - Present
Convergy's  October 2014 - 2014
Grest Impressions   2014 - 2014
Bridgeman Foods  April 2011 - May 2012
Heartland Food Corporation/Tri City Foods   2012 - 2012
McAllen Partnership/Nevada Corp   2008 - 2011

Skills
Guranteed to increase a..., Microsoft Office Home..., Proficient Typing Skills, 10 Key, Windows 8, Consumer Relations, Consumer Behaviour, Sales, Customer Service, Customer Retention, Inventory Management, Labor Management, Equipment Maintenance, Creative Writing, Resume Writing, Crew Scheduling, Profitable Growth

Education
Mn School of Business
Business, Management, Marketing, and Related Support Services

DeVry University   2008 — 2011
Business Administration

McDonald's University
Advanced Management Certification, Business Management, 98%

McDonald's University
Basic Management Certification, Business, 92%

Christie Byrd Christie Byrd Jacksonville, Florida Details
Christie Byrd's Convergys Experience September 2011 - March 2012
Job Customer Service Advocate at UnitedHealth Group
Industry Staffing and Recruiting
Experience
OptumRx  June 2013 - June 2014
Nursefinders  2010 - 2013
Convergys   September 2011 - March 2012

Skills
Call Centers, Microsoft Word, Problem Solving, Team-oriented, Analytic Thinking, Quality Assurance, Quality Control, Auditing, Healthcare

Education
DeVry University-Florida   2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Management/ Communications

Cambride Institute   2007 — 2007
Certificate, Certified Nursing Assistant

Matthew Wiener Matthew Wiener Greater Seattle Area Details
Matthew Wiener's Convergys Experience April 2009 - May 2011
Job Network Technical Specialist at AT&T
Industry Information Technology and Services
Experience
AT&T  April 2015 - Present
AT&T  May 2011 - April 2015
Convergys   April 2009 - May 2011
US Army  August 2008 - April 2009
US Army  July 2005 - August 2008

Skills
Troubleshooting, Fault Isolation, Windows, Basics of Unix, Ibm Compatible Pc, Microsoft Office, LAN-WAN, VoIP, IPTV, Wireless Networking, Copper Cabling, Coax, Fiber Optics, Soldering, Java, C++, Assembly Language, Telecommunications, Switches, Networking, Operating Systems, Mobile Devices, WiFi, Cabling, DSL, Telephony, Routers, Cat5, Software Installation, Computer Hardware, Windows Vista, Ethernet, Laptops, Help Desk Support, Windows 7, Electronics, Computer Network..., Unix

Education
DeVry University-Illinois   2009 — 2014
Bachelor of Applied Science (BASc), Computer Engineering Technology/Technician, 2.4

US Army Signal School   2005 — 2006
NA, Telecommunications Technology/Technician, Pass

Dustin Flowers Dustin Flowers Ogden, Utah Details
Dustin Flowers's Convergys Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys   2012 - 2012
AmeriCorps  October 2009 - September 2010

Skills
Computer Repair, Computers, Customer Service, Cashiering, Teamwork, Food Safety, Food Service, Teaching, Phone Etiquette, Organization, Program Development, Delivering Results

Education
Dixie State College

Charde Fisher Charde Fisher Bellville, Texas Details
Charde Fisher's Convergys Experience June 2013 - Present
Job Cust Serv & Problem Res Rep II at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   June 2013 - Present
Bellville General Hospital   January 2008 - Present
TeleTech  September 2012 - May 2013
Daniel Jarvis Home Health Agency   January 2006 - January 2007
Family Dollar  January 2005 - January 2005
Wal-mart  January 2004 - January 2005

Skills
PowerPoint, Technical Support, Photoshop, Social Networking, Management, Computers, Graphic Design, Website Development, Web Design, Dreamweaver, InDesign, Microsoft Word, Microsoft Excel, Illustrator, Work Ethic, Mixtapes, Computer Repair, Computer Hardware, Computer Graphics, Maintenance & Repair, Computer Maintenance, Mac OS, Customer Satisfaction, Customer Service, Inbound Marketing, Outbound Marketing

Education
Full Sail University   2011 — 2013
Master's Degree, Media Fine Arts and Design

DeVry University   2008 — 2010
Bachelor of Science (B.S.), Technical Management

DeVry University   2006 — 2008
Associate of Science (A.S.), Electronics and Computer Technology

Kristin Coombs Kristin Coombs Phoenix, Arizona Area Details
Kristin Coombs's Convergys Experience October 2009 - April 2010
Job Progressive Leasing
Industry Financial Services
Experience
Progressive Finance  August 2014 - Present
Crest Financial  June 2010 - August 2014
Convergys   October 2009 - April 2010

Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Leadership, Team Building, Banking, Financial Analysis, Microsoft Office, Access, Risk Management, Insurance, Analysis, Accounting, Call Centers, Management, Strategic Planning

Education
Mountainland Applied Technology College   2012 — 2014
Cosmetology License, Cosmetology

Practical Dental Assisting of Utah   2011 — 2011
Dental Assisting/Assistant

Dixie State College   2007 — 2009
Associate of Science (A.S.)

Mohammed Nasim Khan, MBA Mohammed Nasim Khan, MBA Dallas/Fort Worth Area Details
Mohammed Nasim Khan, MBA's Convergys Experience July 2014 - November 2014
Job BI Analyst, Tenet Health
Industry Hospital & Health Care
Experience
Tenet Health Systems  January 2015 - Present
TCS  November 2014 - January 2015
Convergys   July 2014 - November 2014
Blue Cross and Blue Shield of Texas  April 2013 - March 2014
Vanguard  October 2012 - March 2013
Sprint Nextel  August 2010 - September 2012
U.S. Department of State   April 1989 - June 2003

Skills
SDLC, Cognos, Requirements Analysis, Business Analysis, Business Intelligence, SQL, Analysis, Process Improvement, Data Warehousing, Microsoft SQL Server, Call Centers, Database Administration, SharePoint, Unix, ETL, Business Objects, Data Modeling, Databases, Oracle, Technical Recruiting, Terada SQL, Netezza, IBM DB2, Cognos TM1, Tableau

Education
Dhaka Bishwabidyalaya   1985 — 1987
Bachelor's degree, Economics

Deborah Slaughter Deborah Slaughter West Jordan, Utah Details
Deborah Slaughter's Convergys Experience July 2010 - January 2011
Job CIC Rep at Morgan Stanley Smith Barney
Industry Financial Services
Experience
Morgan Stanley Wealth Management  March 2011 - Present
Lexington Law Firm  January 2011 - March 2011
Convergys   July 2010 - January 2011
American Express  November 2006 - June 2007
Hillcrest Care Center  November 2005 - November 2006
Discover Financial Services  May 2005 - November 2005

Skills
Finance, Financial Services, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Team Leadership, Call Centers, Management, Health Insurance, Call Center, Quicken, Turbo Tax, Windows 7, Outlook, H&R Block At Home, Technical Support, Windows 8, Banking Services, Sales, Collections, Insurance, Credit, Leadership, Team Management

Education
Salt Lake Community College   2005 — 2006
Psychology

Dixie State University   2004 — 2005
Psychology

Kelly Diedrich, (Hallett) Kelly Diedrich, (Hallett) Greater Memphis Area Details
Kelly Diedrich, (Hallett)'s Convergys Experience September 2006 - April 2008
Job Student at Kaplan UniversityDavenport Campus
Industry Higher Education
Experience
Amoco/BP Store   January 2011 - January 2012
Convergys   September 2006 - April 2008
Alpine Access/CIGNA Dental   January 2006 - January 2008

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, Product Transfer

Education
Kaplan University-Davenport Campus   2013 — 2018
Bachelors of Science, Developmental and Child Psychology

DeVry University   2009 — 2010
Bachelor of Arts (B.A.), Health/Child Development

Volunteer State
General Education Diploma (G.E.D)

Ieshia Pless Ieshia Pless Atlanta, Georgia Details
Ieshia Pless's Convergys Experience June 2009 - March 2010
Job Oxford Government Consulting (Veteran Affairs Federal SubContractor) at Oxford
Industry Information Technology and Services
Experience
Oxford Government Consulting  January 2014 - May 2015
Wipro BPO  March 2013 - October 2013
MAXIMUS  November 2012 - February 2013
Convergys   June 2009 - March 2010
Planned Parenthood  June 2008 - February 2009
Department of the Navy  August 2007 - January 2008
County of Riverside Mental Health   August 2005 - August 2007

Skills
VRE Eliglble Veteran, Security Clearance, Software Documentation, Access, Troubleshooting, Management, Help Desk Support, Databases, Windows 7, Call Centers, Windows XP, Quality Assurance, Information Technology, Call Screening, Maintain high level..., Knowledge of Medical..., Scheduling..., Possess extensive..., Knowledgeable of..., Proficient in Data..., Cash Handling &..., Courteous,..., Typing Speed: 45 wpm,..., Microsoft Office, Customer Service, TCP/IP, Documentation, Information Technology, Technical Support, Microsoft Excel

Education
DeVry University-Georgia
Health Information/Medical Records Technology/Technician

Lorena Harris Lorena Harris Atlanta, Georgia Details
Lorena Harris's Convergys Experience November 2007 - December 2010
Job VP Marketing at First Data Corporation
Industry Marketing and Advertising
Experience
FIRST DATA  April 2015 - Present
VANTIV  July 2011 - December 2014
CONVERGYS   November 2007 - December 2010
ADP  July 2002 - November 2007
ADP  June 2002 - June 2005
R.H. DONNELLEY   March 1997 - May 2002
Previous Experience  June 1987 - March 1997

Skills
B2B Marketing, Marketing Strategy, Digital Marketing, Digital Strategy, Thought Leadership, Content Strategy, Social Media Marketing, Brand Development, Product Marketing, Lead Generation, Email Marketing, Business Strategy, Marketing Research, Marketing Communications, Sales Support, Event Management, Creative Direction, Team Leadership, Leadership, Strategy, Salesforce.com, Product Management, Integrated Marketing, Entrepreneurship, Sales, Market Research, Sales Operations, CRM, Start-ups, Analytics, Advertising, SEO, Business Development, B2B, Management, Brand Management, Marketing, Product Launch, New Business Development, Multi-channel Marketing, Vendor Management

Education
Duke University - The Fuqua School of Business   2000 — 2001
MBA, Business

Guilford College   1983 — 1987
Bachelor of Science (B.S.), Psychology

Jasmine Caldwell Jasmine Caldwell Charlotte, North Carolina Details
Jasmine Caldwell's Convergys Experience May 2013 - August 2013
Job Customer Service Representative at TeleTech
Industry Hospital & Health Care
Experience
TeleTech  October 2013 - Present
Convergys   May 2013 - August 2013
Carolinas Healthcare System  February 2013 - May 2013
Levine Children's Hospital  November 2012 - February 2013

Skills
Clerical Skills, Medical Terminology, Medical Records, Data Entry, Medical Coding, Medical Billing, HIPAA, Filing, Cpr Certified, CPT, Telephone Skills, ICD-9, Customer Service

Education
DeVry University-North Carolina   2011 — 2014
Associate's Degree, Health Information/Medical Records Technology/Technician, 3.29

Amy Haggarty Amy Haggarty Greater Chicago Area Details
Amy Haggarty's Convergys Experience January 2007 - September 2009
Job Director of Impact Grants at Cornerstone OnDemand Foundation
Industry Philanthropy
Experience
Cornerstone OnDemand Foundation   January 2013 - Present
Cornerstone OnDemand Foundation   January 2012 - January 2013
Cornerstone OnDemand  January 2010 - January 2012
Convergys   January 2007 - September 2009
Convergys/DigitalThink   June 2003 - September 2006
DigitalThink  2003 - 2005
Classroom Connect  2001 - 2003
Snowball   1999 - 2001

Skills
Performance Management, E-learning, Curriculum Design, Talent Management, Learning Management, Program Management, Educational Technology

Education
Stanford University   2002 — 2003
Masters of Education

Duke University   1992 — 1996
Bachelors

Human Capital Institute   2009 — 2009
Certification

Tom Betar Tom Betar Midvale, Utah Details
Tom Betar's Convergys Experience October 2013 - June 2014
Job Copywriter at Overstock.com
Industry Public Relations and Communications
Experience
Overstock.com  June 2015 - Present
The Park Record Newspaper  May 2015 - June 2015
Utah Counties Indemnity Pool   July 2014 - March 2015
Convergys   October 2013 - June 2014
Utah Argonauts   March 2013 - August 2013
Deseret News  May 2012 - April 2013
The Salt Lake Tribune  2012 - 2012
Dixie State University  2010 - 2011
Dixie State University  2010 - 2011

Skills
Editing, Journalism, Storytelling, Newspapers, Books, Layout, Time Management, Sports, Social Media, Creative Writing, Blogging, Facebook, Public Speaking, Press Releases, Copy Editing, Research, Microsoft Office, Social Networking, Public Relations, PowerPoint, Feature Articles, Editorial, Interviews, AP Style

Education
University of Utah   2011 — 2013
Bachelor's of Science, Mass Communication/Media Studies

Dixie State College   2009 — 2011
Communication

Dishawn Williams Dishawn Williams Greenville, North Carolina Area Details
Dishawn Williams's Convergys Experience February 2001 - February 2002
Job Founder and CEO of Affishaulworldwide
Industry Philanthropy
Experience
So Social Viral Marketing & Advertising Agency   April 2014 - Present
Mid-East Surety Agency   August 2010 - Present
North American Bancard  April 2013 - Present
Greater Good Enterprises, LLC   January 2011 - Present
Hip-Hop People Magazine   January 2010 - Present
Affishaul Worldwide   March 2002 - Present
Affishaul Nitram Enterprise, LLC   September 2004 - April 2009
Sprint  February 2002 - March 2003
Convergys   February 2001 - February 2002
Atlanta Journal-Constitution  January 2000 - February 2001

Skills
Marketing, Advertising, Entertainment, Sales, Event Planning, Social Media Marketing, Social Networking, Sales Presentations, Social Media, Retail, Team Building, New Business Development, Music, Strategic Planning, Public Relations, Marketing Strategy, Sales Management, Brand Awareness, Music Industry, Music Production, Direct Sales, Studio Recording, Contract Negotiation, Research, Photoshop, Event Management, Graphic Design, Merchant Services, Account Executives, Management Consulting, ATMs, Branding & Identity, ISO, Entertainment Industry, Entertainment Management, Consultative Sales..., Operations Management, Team Management, Record Labels, Publications, Magazines, Organizational..., Product Distribution, Market Analysis, Bail Bonds, Surety Bonds, Strategic Consulting, Viral Marketing, Networking, Mixtapes

Education
DeVry University-Georgia   1999 — 2001
Bachelor of Science (B.S.), Telecommunications Management

Ronald Shipp Ronald Shipp Salem, Oregon Details
Ronald Shipp's Convergys Experience May 2015 - Present
Job Network Systems Administrator
Industry Information Technology and Services
Experience
Convergys   May 2015 - Present
Shipp Networking Solutions   1998 - Present
US Army  October 2005 - September 2009

Skills
Military Training, Tactics, Weapons, Operational Planning, Military Experience, Army, Military Operations, Military, Security Clearance

Education
DeVry University   2015 — 2016
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator

Itt technical Institute-Salem, or   2013 — 2015
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator

VINCENT PERAGINE VINCENT PERAGINE Belleville, New Jersey Details
VINCENT PERAGINE's Convergys Experience May 2007 - October 2007
Job Experienced Sales Professional
Industry Telecommunications
Experience
Cablevision  August 2011 - Present
The Answer group  December 2009 - June 2010
Interactive Response Technology  September 2008 - January 2010
Sam’s Club  February 2008 - August 2008
Convergy’s  May 2007 - October 2007
Staples  June 2005 - December 2005

Skills
Sales, Telecommunications, Cold Calling, Selling, Sales Management, Solution Selling, Customer Service, Team Leadership, Marketing, Social Media, Social Networking, Marketing Strategy, Call Centers, Social Media Marketing, Training, Customer Experience, Mobile Devices, Team Building, Coaching, New Business Development

Education
DeVry University   2012 — 2012

David Shahan David Shahan Marshall, Texas Details
David Shahan's Convergys Experience January 2010 - April 2010
Job Infantry at Texas Army National Guard
Industry Security and Investigations
Experience
G4S  September 2012 - Present
Texas Army National Guard  August 2004 - Present
Convergys   January 2010 - April 2010
Corrections Corporation of America  May 2009 - August 2009

Skills
Correctional, Microsoft Office, Microsoft Excel, PowerPoint, Meditech, Military Training, Customer Service, Microsoft Word, Wordperfect, Time Management, First Aid, Combat Lifesaver

Education
DeVry University   2014 — 2017
Bachelor's degree, Technical Management

DeVry University   2011 — 2013
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician

Lewis Strasburg Lewis Strasburg Provo, Utah Details
Lewis Strasburg's Convergys Experience March 2008 - July 2008
Job Data Analyst
Industry Computer Software
Experience
DealerSocket  May 2015 - Present
Database Consulting Group   October 2014 - February 2015
Boy Scouts of America  May 1998 - August 2014
Filament Games  January 2013 - September 2013
Gravity Interactive, Inc.   May 2012 - September 2012
Sleepy Giant  October 2011 - April 2012
Dollar Tree Stores  March 2010 - April 2011
Convergys   March 2008 - July 2008
World Market  October 2005 - January 2008
Game Crazy  April 2005 - May 2005

Skills
C++, ActionScript, VBA, Creative Writing, Programming, Quality Assurance, Game Development, Customer Service, Nice Guy, Microsoft Excel, Game Design, HTML, JavaScript, Video Games, Software Development, Visual Studio, Leadership, HTML 5

Education
DeVry University   2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Game and Simulation Programming, 4.0

Utah Valley University   2002 — 2002

Jasmine Harrison Jasmine Harrison Charlotte, North Carolina Area Details
Jasmine Harrison's Convergys Experience August 2012 - November 2013
Job Phone Banker 1 at Wells Fargo
Industry
Experience
Wells Fargo  November 2014 - Present
Convergys   August 2012 - November 2013
Sam's Club  February 2012 - August 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Negotiation, Editing

Education
DeVry University   2010 — 2011
Bachelor of Science (BS), Computer Technology/Computer Systems Technology

North Carolina Agricultural and Technical State University   2008 — 2010
Bachelor of Science (BS), Computer Technology/Computer Systems Technology

Katherine Gaylord Katherine Gaylord Provo, Utah Area Details
Katherine Gaylord's Convergys Experience February 2013 - August 2014
Job Caregiver at A caring hand homecare
Industry Hospitality
Experience
A caring hand homecare   April 2015 - Present
Kelly Services  August 2014 - Present
Convergys   February 2013 - August 2014
Texas Roadhouse  February 2009 - February 2013
United Education Institue  May 2008 - November 2008
McDonald's Corporation  May 2004 - February 2007

Skills
Restaurants, Customer Service, Food & Beverage, Restaurant Management, Hospitality, Time Management, Microsoft Office, PowerPoint, Event Planning, Microsoft Excel, Food Service, Microsoft Word, Teamwork

Education
Utah Valley University   2009 — 2012
Associate’s Degree, Science, 2.83

Dixie State College   2006 — 2007

Brandon Kirk Brandon Kirk Greater Seattle Area Details
Brandon Kirk's Convergys Experience March 2001 - February 2002
Job Corporate Account Executive
Industry Marketing and Advertising
Experience
Zones  2011 - Present
VividEcho   January 2010 - Present
WiseMind Studios   August 2010 - April 2011
ForgeFire Studios   October 2010 - February 2011
VividEcho   January 2008 - February 2011
Convergys   March 2001 - February 2002

Skills
Account Management, Marketing, Media Relations, Public Relations, Sales, Training, Web Design, Customer Service, Market Planning, Business Planning, Logo Design, Online Marketing, Marketing Management, Business Development, Strategic Planning, Project Management, Start-ups, Visio, B2B, Inventory Management, Sales Process, Salesforce.com

Education
DeVry University   2004 — 2011
Marketing, Business

Yazoo City High School
Graduated

Tiffany Nourse Theilen Tiffany Nourse Theilen Greater Omaha Area Details
Tiffany Nourse Theilen's Convergys Experience March 2011 - September 2012
Job Senior Business Analyst, Lincoln Financial Group
Industry Insurance
Experience
Lincoln Financial Group  September 2012 - Present
Convergys   March 2011 - September 2012
PayPal  July 2010 - February 2011
Dell Services  November 2004 - July 2010
AAA Nebraska  June 2000 - November 2004

Skills
Access, PeopleSoft, Customer Relations, Excel, Outlook, Word, Program Management, Communicator, Avaya, Customer Service, Administration, Insurance, PowerPoint, Call Center, Billing, Change Management, Process Improvement, Invoicing, Microsoft Word, Microsoft Excel

Education
Doane College   2007 — 2010
Bachelor of Arts Degree, Business Management

Lincoln School of Commerce (Kaplan University)
Diploma, Travel and Tourism

LOMA

Maria Rosa Santana Maria Rosa Santana Tampa, Florida Details
Maria Rosa Santana's Convergys Experience August 2015 - Present
Job Customer Account Executive for Comcast Video New England at Convergys and West at Home Agent at West Corporation
Industry Telecommunications
Experience
West Corporation  August 2015 - Present
Convergys   August 2015 - Present
AAR Partners  July 2011 - August 2015
Champion Learning Center   March 2012 - May 2012
WIS International  February 2011 - August 2011
Famous Horse, Inc.   July 2010 - January 2011
Petland Discounts, Inc.   May 2010 - September 2010
Loews Cineplex Entertainment  November 2009 - May 2010
UPS  November 2009 - January 2010
Centerplate  March 2008 - September 2008

Skills
Customer Service, Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Time Management, Retail, Data Entry, Teamwork, Research, Data Analysis, Sales, Leadership, Marketing Strategy, Social Media Marketing

Education
DeVry University   2013 — 2015
Bachelor of Technical Management, Accounting, 4.0

Plaza College   2012 — 2013
Associate of Occupational Studies, Accounting and Information Systems (magna cum laude)

South Bronx Job Corps Academy   2006 — 2007
GED/Bookkeeping Certification, Accounting

Maisha Cropper Maisha Cropper Virginia Beach, Virginia Details
Maisha Cropper's Convergys Experience November 2007 - March 2011
Job Customer Service Rep
Industry Consumer Services
Experience
Randstad  October 2012 - April 2013
Kelly Services  October 2011 - July 2012
Convergys   November 2007 - March 2011

Skills
Call Centers, Customer Service, Data Entry, Customer Satisfaction, Microsoft Office, Microsoft Word, Windows, Telephone Skills, Customer Retention, Technical Support, Customer Experience, Outlook, Training, Access, Software Documentation, Troubleshooting, Teamwork, Sales, Windows 7, PowerPoint, Microsoft Excel

Education
DeVry University-Illinois

Dewayne Ross Dewayne Ross Greater New York City Area Details
Dewayne Ross's Convergys Experience February 2008 - August 2010
Job Computer Repair Technician at Pc Pro Solutions
Industry Information Technology and Services
Experience
Pc Pro Solutions   August 2014 - Present
Freelancer  January 2008 - Present
Dillard University  January 2008 - May 2014
Sprint  January 2012 - January 2013
DEEP SOUTH CENTER FOR ENVIRONMENTAL JUSTICE   February 2009 - May 2011
Courtbillion   January 2009 - January 2011
Convergys   February 2008 - August 2010
PCO Entertainment   May 2009 - March 2010
Dillard University  January 2009 - January 2010
Kleopatra's Productions   January 2004 - December 2006

Skills
Microsoft Office, Research, Customer Service, Marketing, XP, Software Installation, Online Research, Audio Engineering, Radio, Studio Recording, Event Planning, Public Speaking, Community Outreach, Editing, Social Media, Teaching, Non-profits, PowerPoint, Facebook, Fundraising, Nonprofits, Windows XP

Education
Dillard University   2013 — 2014
Bachelor's Degree, Mass Communication; Multimedia jounralism

Dillard University   2008 — 2011
Bachelor's Degree, Mass Communication: Recording Arts

Alyssa Beal Alyssa Beal Washington, Utah Details
Alyssa Beal's Convergys Experience February 2011 - June 2011
Job Volunteer at P.A.W.S.
Industry Internet
Experience
P.A.W.S.   December 2012 - Present
Walmart  October 2012 - December 2012
Internet Affiliates   June 2011 - September 2012
Convergys   February 2011 - June 2011
Deseret Industries  June 2009 - January 2011

Skills
Cashier Certified, avg. 75 wpm typing speed, trash compactor..., Supervisor Training..., Cash Count Experience, Inventory Accuracy, Cashier Accuracy, Telephone Courtesy..., Proficient in Microsoft..., PowerPoint, Social Media, Inventory Management, Microsoft Office, Microsoft Excel, Creative Writing, Blogging, SEO, Customer Service, Social Networking, Microsoft Word, Sales

Education
Dixie State College   2009 — 2013
Associate of Science (A.S.), Human Communication

Southern Utah University   2011 — 2011

Marcia Pike Marcia Pike Wichita, Kansas Area Details
Marcia Pike's Convergys Experience January 2012 - March 2012
Job Owner at Marcia Pike Services
Industry Nonprofit Organization Management
Experience
Marcia Pike Services   August 2012 - Present
University of Kansas Medical Center  June 2012 - May 2013
Convergys   January 2012 - March 2012
Lakeview Cemetery & Funeral Home   May 2009 - January 2012
White Chapel Memorial Gardens   February 2008 - May 2009
Multiple School Districts  August 2000 - February 2008
United Cable Direct, Inc.   January 2006 - November 2007
VBS  March 2006 - July 2007
Lesso, Inc. dba KOLS-FM and KGNO-AM   May 1995 - October 1996

Skills
Research, Sales, Software Documentation, Fundraising, Public Speaking, Event Planning, Customer Service, Non-profits, Team Building, Social Networking, Coaching, Outlook, Inventory Management, Public Relations, Social Media, Microsoft Office 2007, Non-profit..., Advertising, Budgets, Community Outreach, Teaching, Microsoft Office, Nonprofits, Training, Leadership Development, Strategic Planning, Microsoft Word, Community Development, Editing, Event Management, Volunteer Management, Leadership, Program Development, Social Media Marketing

Education
St Mary of the Plains College   1972 — 1975
Bachelor of Arts (BA), Physical Education, Cum Laude

Dodge City Community College   1970 — 1972
Associate of Arts (A.A.), P. E.

Dodge City High School

Amandalyn Graves Amandalyn Graves Ogden, Utah Details
Amandalyn Graves's Convergys Experience December 2012 - May 2014
Job Sales Advocate at Cricket Wireless
Industry Accounting
Experience
Cricket Wireless  May 2014 - Present
School  August 2011 - June 2014
Convergys   December 2012 - May 2014
Wal-Mart  October 2007 - May 2010

Skills
Customer Service, Inventory Management, Sales, Time Management, Data Entry, Microsoft Office, Access, Financial Analysis, Invoicing, Financial Reporting, Budgets, Outlook, Auditing, Customer Satisfaction

Education
Eagle Gate College-Layton   2011 — 2014
in B.A, Accounting and Business/Management

National Institute of Technology   2003 — 2003
Certified Medical Assistant

Ernest Freeman Ernest Freeman Jacksonville, Florida Area Details
Ernest Freeman's Convergys Experience April 2014 - January 2015
Job Technical Management / Information Technology
Industry Information Technology and Services
Experience
Bank of America  January 2015 - Present
Convergys   April 2014 - January 2015
Convergys   May 2013 - April 2014
MovieStop  September 2011 - December 2012

Skills
Call Centers, Management, Customer Service, Communication, Leadership, Team Leadership, Conflict Resolution, Social Skills, Easily Adaptable, Mentoring, Microsoft Word, Time Management, PowerPoint

Education
Devry   2012 — 2014
Bachelor of Science (B.S.), Technical Management

DeVry University   2011 — 2014
Technical Management, Security Strategy

Kristy Trumble Kristy Trumble Youngstown, Ohio Area Details
Kristy Trumble's Convergys Experience August 2007 - September 2008
Job Keller Graduate School of Management MBA
Industry Hospital & Health Care
Experience
Aim NationaLease  February 2015 - Present
Mahoning County Casa Board of Directors   2015 - Present
Public Notary  2015 - Present
Job Searching  January 2014 - January 2015
Marie Shapiro Entertainment   2010 - 2013
Cheddars Casual Cafe  November 2010 - January 2011
Convergys   August 2007 - September 2008

Skills
Microsoft Word, Microsoft Office, PowerPoint, Teaching, Customer Service, Healthcare, Microsoft Excel, Public Speaking, Telephone Skills, Cpr Certified, Filing, Research, Outlook, Clerical Skills, Time Management, Access, Training, Leadership, HIPAA, Customer Satisfaction, Teamwork, Office Management, Team Leadership, Critical Thinking, Management, CPR Certified

Education
Keller Graduate School of Management   2014 — 2015
Master of Business Administration (M.B.A.), MBA

DeVry University   2011 — 2013
Bachelor of Business Administration (BBA), Health Services Management

Kilgore College   2003 — 2006
Business Administration and Management, General

Stephanie Nielson Stephanie Nielson Pleasant Grove, Utah Details
Stephanie Nielson's Convergys Experience October 1996 - July 1999
Job ISAGENIX Consultant
Industry Health, Wellness and Fitness
Experience
Redefine Your Genetics   September 2014 - Present
Self-employed  August 2013 - Present
Intelecare/Synchrony   August 1999 - August 2002
Convergys   October 1996 - July 1999

Skills
Training Delivery, Curriculum Development, Athletic Performance, Positive Behavior..., Nutrition Education, Customer Service, Goal-oriented..., Coaching, Management, Nutrition, Process Improvement, Program Management, Wellbeing, Leadership, Project Management, Public Speaking, Sales, Team Leadership, Training

Education
Dixie State College

Health Sciences Academy
Nutritional Therapist

National Academy of Sports Medicine
Certified Personal Trainer

University of Utah

Judd Bateman Judd Bateman Midvale, Utah Details
Judd Bateman's Convergys Experience November 2004 - August 2008
Job Sr. Manager Training and Development at Perfectly Posh
Industry Apparel & Fashion
Experience
Perfectly Posh  August 2015 - Present
Judd Bateman, Master of Ceremonies   September 2008 - Present
Miche, LLC   June 2014 - July 2015
MICHE  July 2011 - June 2014
MICHE  September 2008 - July 2011
Convergys   November 2004 - August 2008

Skills
Sales Management, Sales, Key Account Management, Event Management, Event Planning, Retail Network..., Personal Development, Presenter, Direct Sales, Sales Presentations, Business Development, Trade Shows, Problem Solving, Strategic Communications, Team Building, Marketing, Public Relations, Corporate Events, Advertising, Selling, New Business Development, Account Management, Contract Negotiation, Customer Satisfaction, Social Media Marketing, Management, Merchandising, Marketing Communications, Team Leadership, Training, Retail, Social Networking, Marketing Strategy, Direct Marketing, Customer Service, Online Advertising, Budgets, Meeting Planning, Fashion, Hospitality, Salesforce.com, Product Marketing, Entrepreneurship, Small Business, Social Media, Leadership, Sales Operations, Online Marketing, Email Marketing, Coaching

Education
Dixie State College   2001 — 2002

Samantha Kellen Samantha Kellen Houston, Texas Area Details
Samantha Kellen's Convergys Experience May 2011 - September 2011
Job
Industry Accounting
Experience
Culinary Institute Lenotre  June 2013 - Present
Netzaberg Elementary   August 2012 - February 2013
Convergys   May 2011 - September 2011
MidSouth Bank  June 2010 - November 2010

Skills
Microsoft Excel, PowerPoint, Smartboard, Microsoft Word, Access, Customer Service, HTML, Banking, Microsoft Office, Data Analysis, Telephone Skills, Accounting, Time Management

Education
DeVry University   2012 — 2013
Associate, Health Information Technology

DeVry University-Texas   2011 — 2012
Associate's degree, Accounting

Joshua L Dearden Joshua L Dearden Wichita, Kansas Area Details
Joshua L Dearden's Convergys Experience December 2012 - August 2013
Job OTR Truck Driver at SOE Transportation
Industry Photography
Experience
SOE Transportation   March 2015 - Present
Joshua Deardens Photography   December 2007 - Present
Father fighting for custody   July 2004 - Present
Joshua Deardens Productions   June 1996 - Present
K&B Transportation  September 2014 - December 2014
DES Employment   June 2014 - September 2014
Van Wyk Trucking   September 2013 - November 2013
Convergys   December 2012 - August 2013
CR England  February 2012 - October 2012
Basic Energy Services  February 2011 - November 2011

Skills
Web Design, Photography, Commercial Photography, Portraits, Wedding Photography, Event Photography, Digital Photography, Photojournalism, Photos, Headshots, Travel Photography, Image Editing, On Location, Image Manipulation, Black, Weddings, Photoshop, Sports Photography, Editorial Photography, Editorial, Wedding Photojournalism, Family Photography, Boudoir, Photographers, Babies, Graphic Design, Digital Imaging, Portrait Photography, Studio Photography, Studio Lighting, Senior Portraits, Commercial Product..., Film, Video, Videography, Multimedia, Fashion Photography, Landscape Photography, Adobe Creative Suite, Layout, Video Editing, Graphics, Dreamweaver, Adobe Acrobat, Logo Design, InDesign, Adobe Bridge, Photo Editor, Parties, Illustrator

Education
Devry University Online   2010 — 2016
Bachelor of Multimedia Design & Development (BMDD), Graphic Web Design

Dodge City Community College   2008 — 2009
Associate's Degree, Information Technology

Tina Yeamans Tina Yeamans Green Bay, Wisconsin Area Details
Tina Yeamans's Convergys Experience December 2005 - January 2007
Job Claims Processor at Humana
Industry Insurance
Experience
Humana  February 2007 - Present
Critters Companion   March 2003 - Present
Convergys   December 2005 - January 2007
Wiggins & Co CPA   January 2005 - November 2005
Associated Food Stores  April 1999 - January 2005

Skills
Customer Service, Web Design, Bookkeeping, Excel, Word, Gmail, Hotmail, Petpoint, beginning salesforce, Wordpress, Office Live, Google Apps, Google Analytics, beginning Google Adwords, Health Insurance

Education
Dixie State College   1993 — 1995
Associates, General Education/English

LDS Business College   1987 — 1990
AAS, Administrative Assistant

David D Carr David D Carr Greater Salt Lake City Area Details
David D Carr's Convergys Experience September 2004 - April 2006
Job Helpdesk Support Analyst | Network Consultant
Industry Information Technology and Services
Experience
Unisys Corporation / Microsoft Global Helpdesk   July 2009 - December 2009
Convergys   September 2004 - April 2006
Self Employed  July 2003 - September 2004
Ikano Communications  August 2001 - December 2002
Alorica  September 2000 - May 2001
Convergys   February 2000 - September 2000

Education
DeVry University
Bachelor's, Technical Management program for Network and Communications Management

ITT Technical Institute
Associate of Science degree, Computer Networking Systems and Information

University of Phoenix
of study was for a Bachelor's of Science degree, Information Technologies and Telecommunications

Rod Virgues Rod Virgues Orlando, Florida Area Details
Rod Virgues's Convergys Experience October 1999 - November 2000
Job Unified Systems Specialist at Catamaran RX
Industry Information Technology and Services
Experience
Catamaran RX  February 2013 - Present
Carrier Enterprise  May 2011 - January 2013
Lockheed Martin (Contractor)   December 2010 - February 2011
Florida Hospital  August 2010 - October 2010
ACS, a Xerox Company  May 2010 - August 2010
Symantec Enterprise   July 2009 - January 2010
Orange Lake Resorts  January 2008 - August 2009
Orlando Sentinel Communications  November 2000 - April 2008
Orlando Sentinel  November 2000 - March 2008
Convergys   October 1999 - November 2000

Skills
Troubleshooting, Technical Support, Microsoft Exchange, System Administration, Servers, Windows 7, Hardware, Management, System Deployment, SQL, Help Desk Support, Software Installation, Computer Hardware, Laptops, Databases

Education
T. L. Weston High School   1986 — 1989
Diploma, General Studies

DeVry University
Bachelor, Network and Communication Management

Ashu Kohli Ashu Kohli New Hyde Park, New York Details
Ashu Kohli's Convergys Experience October 2007 - May 2008
Job Project Manager
Industry Information Technology and Services
Experience
AT&T  November 2010 - Present
Carrara Associates   January 2010 - August 2010
New York University  August 2009 - June 2010
New York University  August 2008 - August 2009
Convergys   October 2007 - May 2008
Cognizant Technology Solutions  August 2006 - September 2007

Skills
IT Strategy, Project Management, Management, Software Project..., Requirements Analysis, Agile Methodologies, Leadership, Team Management, Eclipse, Business Analysis, JavaScript, C#, Web Services, SDLC, jQuery, Quality Assurance, SOAP, PMP, JDBC, HTML 5, Websphere, Scrum, Oracle

Education
Duke University - The Fuqua School of Business   2014 — 2015
Master of Business Administration (MBA), Strategy

New York University   2008 — 2010
Master's degree, Computer Science

Guru Nanak Dev University   2002 — 2006
Bachelor's degree, Electrical, Electronics and Communications Engineering

Jaleesa Diaz Jaleesa Diaz Lake Mary, Florida Details
Jaleesa Diaz's Convergys Experience April 2010 - December 2011
Job Senior Technical Support for Intuit QBO
Industry Telecommunications
Experience
Frontier Communications  December 2014 - Present
Frontier Communications  July 2014 - December 2014
JPMorgan Chase  September 2013 - June 2014
Cotton On Group  October 2012 - November 2013
Convergys   April 2010 - December 2011

Skills
Sales, Customer Service, Call Centers, Strategic Planning, Retail, Leadership, Customer Experience, Negotiation, Team Building, Team Management

Education
DeVry University   2007 — 2010
Bachelor's degree, Project Management

Seminole State College of Florida
Associate of Arts (A.A.), Marketing

Jim Dunmire Jim Dunmire Orlando, Florida Area Details
Jim Dunmire's Convergys Experience January 1988 - June 1989
Job Consultative Sales Professional & Strategic Sales Services Entrepreneur
Industry Information Technology and Services
Experience
Value Creation Services   July 2002 - Present
Young Athletes In Motion   2006 - Present
EMC Corporation  November 1999 - June 2002
META Group  April 1993 - October 1999
Softmart  July 1989 - March 1993
Convergys   January 1988 - June 1989
MCI Telecommunications  January 1986 - December 1987
ChemShare Corporation   December 1979 - December 1985

Skills
Solution Selling, SaaS, Sales Enablement, Enterprise Software, Demand Generation, Cloud Computing, Direct Sales, Lead Generation, New Business Development, Sales Management, Channel, Start-ups, Salesforce.com, Sales Process, Strategic Planning, Business Strategy, Contract Negotiation, Sales, Sales Operations, Selling, Professional Services, Business Development, Managed Services, Data Center, Program Management, Strategy, Management, Entrepreneurship, Strategic Partnerships, Security, Consulting

Education
Drexel University

Seminole State College
AA

Jason Crough Jason Crough Lake City, Florida Details
Jason Crough's Convergys Experience June 2007 - February 2009
Job Truck Driver at Pritchett Trucking
Industry Transportation/Trucking/Railroad
Experience
Pritchett Trucking   April 2013 - Present
Marten Transport  March 2013 - April 2013
Heartland Express, Inc.   October 2012 - February 2013
Paschall Truck Lines, Inc  May 2012 - October 2012
TMCtrans   March 2012 - April 2012
Werner Enterprises  September 2011 - March 2012
Army National Guard  February 2007 - May 2010
Convergys   June 2007 - February 2009
ARMY  July 2002 - January 2007

Skills
Class A CDL, CDL Class A, Transportation, Visio, Troubleshooting, Access, Training, Logistics, Microsoft Excel, Shipping, Trucking, Windows Server, Freight, Network Administration, Microsoft Word, MS Project, Microsoft Exchange, Customer Service, Inventory Management, Leadership, Management, Microsoft Office, Operations Management, Supervisory Skills, Team Building

Education
Road Master Truck Driving School   2011 — 2011
Certificate, Semi-Trucks Class A CDL

DeVry University   2009 — 2011
Bachelor of Science, Technical Management

Florida Technical College   2007 — 2009
Associate of Science, Network Administration

Florida State Fire College   2008 — 2008
certificate, hazmat spills

James Lorenzo James Lorenzo Orlando, Florida Details
James Lorenzo's Convergys Experience November 2010 - August 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Bright House Networks  2012 - 2013
Convergys   November 2010 - August 2012

Skills
Technical Support, Customer Service, Customer Satisfaction, Sales, Telecommunications, Windows 7, Windows Vista, Windows XP Pro, Typing

Education
DeVry University
Incomplete, Computer Engineering

Valencia College
Incomplete, Computer Engineering

Sean Hanss Sean Hanss Fort Lauderdale, Florida Details
Sean Hanss's Convergys Experience October 2006 - November 2007
Job Compliance Analyst at Techzilla Tech Support
Industry Information Technology and Services
Experience
Techzilla Tech Support  January 2012 - Present
Colcargo Freight Forwarders   March 2008 - Present
Office Depot  June 2012 - January 2013
Convergys   October 2006 - November 2007

Skills
Computer Hardware, Troubleshooting, Windows 7, Technical Support, Active Directory, Software Installation, Windows XP, Laptops, Windows Server, Printers, Computer Repair, Help Desk Support, Microsoft Exchange, Windows, Networking, Hardware

Education
Hollywood Hills High   2000 — 2004

DeVry University-Florida
Associate of Science (AS), Electronics and Computer Technology

Julian Stanton Julian Stanton El Paso, Texas Area Details
Julian Stanton's Convergys Experience June 2008 - February 2010
Job
Industry Real Estate
Experience
JH&K Investments   March 2010 - Present
Convergys   June 2008 - February 2010
West Corporation  August 2004 - June 2008

Skills
Investment Properties, Foreclosures, Sellers, Investors, Sales Management, Customer Service, Direct Marketing, Residential Homes, REO, Short Sales, Real Estate, Entrepreneurship, Real Estate Investor

Education
DeVry University-Texas   1999 — 2000
Telecommunications Management

Marcus Cousin Marcus Cousin Palm Beach Gardens, Florida Details
Marcus Cousin's Convergys Experience July 2007 - February 2010
Job Sales and Training @ Verizon GoWireless for South Florida Market
Industry Telecommunications
Experience
Verizon GoWireless   March 2013 - Present
BizHappy   November 2011 - March 2013
ITT Technical Institute  June 2010 - November 2011
Convergys   July 2007 - February 2010
United States Air Force  December 1994 - September 2005

Skills
Graphic Design, Employee Training, Direct Sales, Logo Design, Sales, Social Networking, Social Media Marketing, Social Media, Recruiting, Public Speaking, Cold Calling, Adobe Creative Suite, Team Leadership, Call Centers, Business Development, Microsoft Office, PowerPoint, Marketing Management, Customer Service, Facebook, Advertising, Marketing, Leadership Development, Management, Team Building, Program Management, Leadership, Strategic Planning, Event Management, Account Management, Project Management

Education
DeVry University   2010 — 2013
Bachelor's, Multimedia Design & Development

Craig Kincaid Craig Kincaid Fort Myers, Florida Area Details
Craig Kincaid's Convergys Experience February 2011 - June 2011
Job 3D Art & Animation
Industry Computer Games
Experience
L&L Design & Remodeling   March 2013 - August 2013
T.J. Swift House   November 2012 - March 2013
Convergys   February 2011 - June 2011
KBooM! Games  July 2010 - September 2010
Threshold Studios   January 2010 - June 2010
Bag Box Games   September 2009 - January 2010
Game Studio I   April 2009 - May 2009
Gamer Central Plus   June 2007 - February 2008

Skills
Game Design, Level Design, 3D Studio Max, Maya, Game Development, Video Games, Zbrush, Unreal Editor, Unity3D, Animation, Scripting, Photoshop, XSI, Texturing, Field Recording, Unreal Engine 3, Sound Design, Flash, C#, Mudbox, Character Animation

Education
Flashpoint Academy   2008 — 2010
Associates of Applied Science, Game Development

DeVry University-Missouri   2005 — 2006
Associate's degree, Computer and Information Sciences, General

Kagni Toure Kagni Toure Charlotte, North Carolina Details
Kagni Toure's Convergys Experience April 2014 - August 2014
Job Customer Service Representative at Verizon Wireless
Industry Public Relations and Communications
Experience
A Wireless - Verizon Wireless Premium Retailer  October 2014 - Present
Verizon Wireless  October 2014 - Present
Convergys   April 2014 - August 2014
Prestige Transportation   September 2008 - December 2013

Skills
French, Microsoft Word, Microsoft Excel, Customer Service, Recruiting, Public Policy, Problem Solving, Strategic Planning, Analytics, Policy, Government, Nonprofits, Event Planning, International Relations, Public Relations, English, Political Science, Telephone Skills, Teamwork, Call Centers, Volunteer Management, Foreign Policy, Process Scheduler, PowerPoint

Education
Strayer University   2015 — 2017
Master of Business Administration (M.B.A.), Finance and Financial Management Services

University of North Carolina at Charlotte   2010 — 2012
Political Science, International politics, 3.1

DeVry University-California   2006 — 2007
Political Science and Government

Donald Brunais Donald Brunais Hillsboro, Oregon Details
Donald Brunais's Convergys Experience June 2011 - July 2015
Job Senior Technical Professional at Convergys
Industry Computer Software
Experience
Convergys   June 2011 - July 2015
McDonald's Corporation  October 2009 - December 2011

Skills
C++, Java, HTML, Microsoft Office, Running, Computer Hardware, JavaScript, Git, Github

Education
Galvanize   2015 — 2016
Full Stack Web Development

DeVry University   2012 — 2013
Computer Information Systems, Database Management

Shanghai Community International School   2006 — 2009
high school diploma, 3.5

Merril Longmore Merril Longmore Greater Salt Lake City Area Details
Merril Longmore's Convergys Experience May 2013 - May 2015
Job Project Professional
Industry Telecommunications
Experience
Convergys   May 2013 - May 2015
Utah State University  April 2010 - June 2013
Utah State University  August 2009 - April 2010
Dixie State College  August 2008 - May 2009

Skills
Research, Entomology, Teaching, Technical Writing, Experimental Design, Microsoft Office, Biology, PCR, Instructional Design, Public Speaking, Presentation Design, Cell Culture, Public Outreach, Web Design, Communication, Supervising, Account Management, ArcGIS, Social Media, Customer Satisfaction, Customer Service, Leadership, Presentations, Adobe, Project Management, Independent Travel, Counceling, Technical Support, Office Management, Loan Servicing, Academic Advising, Microsoft Excel, Management, Higher Education, PowerPoint, Aseptic Technique, Gram Staining, Bacterial Identification, Microscopy, Data Analysis, Training, Editing, Community Outreach, Team Building, Social Networking

Education
Utah State University   2009 — 2011
Bachelor's degree, Biology, General

Dixie State College   2008 — 2009
Associate of Science (AS), Biology, General

Kinjal Gandhi Kinjal Gandhi Greater New York City Area Details
Kinjal Gandhi's Convergys Experience January 2003 - July 2009
Job Investment Banking Associate (Global Industrials Group) at Credit Suisse
Industry Investment Banking
Experience
Credit Suisse  June 2012 - Present
Credit Suisse  July 2011 - August 2011
Convergys   January 2003 - July 2009

Skills
Strategy, Business Strategy, Financial Modeling, Corporate Finance, Mergers, Investment Banking, Valuation, M&A experience

Education
Duke University - The Fuqua School of Business   2009 — 2011
MBA, Corporate and Investment Finance

University of Michigan   2000 — 2003
Bachelor of Science, Computer Science

Seth Olsen Seth Olsen Provo, Utah Details
Seth Olsen's Convergys Experience July 2011 - August 2013
Job Reporting Specialist at Vivint
Industry Information Technology and Services
Experience
Vivint  October 2014 - Present
Vivint  September 2013 - October 2014
Convergys   July 2011 - August 2013

Skills
SQL, Microsoft Excel, Microsoft Office, C#, Python, Bass Guitar, Acoustic Guitar, Ableton Live, Access, Social Media, Team Building

Education
DeVry University   2015 — 2019
Computer Information Systems

East Shore High School   2011 — 2011
High School

Glenn M. Harvey Glenn M. Harvey Castle Rock, Colorado Details
Glenn M. Harvey's Convergys Experience March 2014 - July 2015
Job Vice President Client Services/Operations
Industry Outsourcing/Offshoring
Experience
SPi Global  August 2015 - Present
Convergys   March 2014 - July 2015
Stream Global Services  August 2011 - February 2014
Dish Network  March 2006 - August 2011
Dish Network  February 2003 - February 2006
Dish Network  September 2000 - September 2002

Skills
Call Center, Performance Management, Training, E-Learning, Staff Development, Customer Satisfaction, Vendor Management, Team Leadership, Process Improvement, Management, Leadership, Visionary, Coaching, Operations Management, Team Building, Achieving Results, Call Centers, Customer Service, E-learning..., Change Management, Training Leadership, CRM, Call center start-up, Start-ups, Customer Experience, Account Management, Quality Assurance, Employee Relations, Cross-functional Team..., BPO, Program Management, Business Process, Telecommunications, Project Management, Leadership Development, Team Management, Human Resources, Employee Engagement, Business Process..., Workforce Management, Customer Retention, Talent Management, Recruiting, Strategy, Training Delivery, Organizational..., Talent Acquisition, Time Management, Onboarding, Service Delivery

Education
Duquesne University   1988 — 1992

Darla Mack Darla Mack Jacksonville, North Carolina Area Details
Darla Mack's Convergys Experience July 2015 - Present
Job Cust Serv & Problem Res Rep II at Convergys
Industry Online Media
Experience
Convergys   July 2015 - Present
First Missionary Baptist Church of Chinquapin   March 2012 - Present
DarlaMack.com   April 2004 - Present

Skills
Mobile Devices, Mobile Applications, Blogging, Mobile Technology, Social Media, Social Networking, Entrepreneurship, User Experience, Mobile Marketing, Mobile Communications, Wireless, New Media, Mobile Internet, Product Management, Usability, iPhone, Technology Evangelist, OS X, Microsoft Office, Apple Aperture, Apple Pages, Adobe Design Programs, Video Editing, Management, Leadership

Education
James Sprunt Community College   2004 — 2006
Associates, Criminal Justice

Dutchess Community College   1987 — 1989
Associates, Computer Science

Seth Hamblin Seth Hamblin Greater Salt Lake City Area Details
Seth Hamblin's Convergys Experience June 1999 - September 2001
Job Systems Administrator at Union Wireless
Industry Telecommunications
Experience
Union Wireless  January 2008 - Present
Convergys   June 1999 - September 2001
Convergys   June 2000 - August 2001

Skills
Wireless, Telecommunications, VoIP, TCP/IP, Mobile Devices, Customer Service, Computer Hardware, Hardware Support, Laptops, Microsoft Exchange, SharePoint, Windows Server, Troubleshooting, Printers, Help Desk Support, System Deployment, Wireless Networking, Servers

Education
DeVry University   2009 — 2015
Network administration

University of Wyoming, Central Texas College   1998 — 2006

Bryan Tracy Bryan Tracy Clearfield, Utah Details
Bryan Tracy's Convergys Experience January 1994 - June 2001
Job Customer Service Tech.
Industry Consumer Services
Experience
Black Turtle Services  October 2014 - Present
Convergys   January 1994 - June 2001
12th & 12th Storage   October 1997 - October 1999
US Army  August 1988 - March 1993

Skills
Communication, Organizational..., Time Management, Tenacious Work Ethic, Motivated self-starter, Sports Coaching, investigation skills, work under pressure, Can overcome adversity, Team Building..., Motivational Speaking, Computers, Security Operations, Overcoming Adversity, Military Experience, Close Attention to..., Listening to customers, Cpr Certified, Medical Terminology, Microsoft Word, Microsoft Access, Microsoft Excel, Transportation..., Customer Service

Education
Eagle Gate College-Layton   2007 — 2009
Assoiciates of Science, Criminal Justice

OWATC   2013 — 2014
Medical Office Administration, Medical Office Administration

Weber State University   1994 — 2015
Bachlors, Criminal Justice, Senior

Josh Robert Nay Josh Robert Nay Flagstaff, Arizona Area Details
Josh Robert Nay's Convergys Experience August 2010 - September 2011
Job Editor in Chief at 1800PocketPC.com
Industry Writing and Editing
Experience
1800PocketPC.com   August 2014 - Present
TruTower   January 2012 - Present
Self-Employed Writer  August 1996 - Present
Convergys   August 2010 - September 2011
Alorica  June 2006 - July 2008
Alltel Wireless  April 2007 - January 2008

Skills
Blogging, Creative Writing, SEO, Editing, Social Networking, Publishing, Web Content, Copy Editing, Content Management, Poetry, Content Writing, Ghostwriting, Freelance Writing, Marketing, Customer Service, Content Development, Newsletters, Writing, Content Strategy, Online Advertising, Web Design, Mobile Devices, Management, Sales Management, WordPress, Mobile Applications, Proofreading, Mobile Communications, Business Development, Supervisory Experience, Supervisory Skills, JavaScript, Coaching, HTML, Telemarketing, Mobile Technology, iPad, HTML + CSS, Roaming, Mobile VoIP

Education
Dixie State College   2003 — 2006
Creative Writing

Enterprise High School   1999 — 2003
High School Diploma, General Studies

Cedric Hatcher Cedric Hatcher Kansas City, Missouri Area Details
Cedric Hatcher's Convergys Experience February 2012 - June 2012
Job Account Center
Industry Automotive
Experience
Alliance Data  August 2012 - Present
International House of Prayer  2001 - Present
Convergys   February 2012 - June 2012
NTB  February 2009 - February 2012
DeVry University  January 2008 - December 2011
CareMark Pharmaceuticals   September 2004 - April 2005
Missouri Western State College   January 2000 - January 2003
Joseph News Press   April 1999 - February 2001

Skills
Graphic Design, Advertising, Dreamweaver, Adobe Creative Suite, Customer Service, WordPress, Multimedia, Logo Design, Branding & Identity, Social Media, Typography, Management, PowerPoint, Microsoft Office, HTML5, Visual Communication, Music Theory, Jazz Improvisation, Multi-instrumentalist, C#, Driving, Soft Skills, Banner Designing, Playing By Ear, Studio Performance, Visual Arts, Mixed Media, Abstract Paintings, SQL Server, Apple, Mac OS X, Signs, Web Typography, Mac + PC, Shirt Design, CD covers, Short Sales, Musical Improvisation, Perfect Pitch, Read Music, Brush, Watercolours, Landscape Painting, Transportation, Class B CDL, Air Brakes, DOT Compliance, Teaching, Nonprofits, Team Building

Education
DeVry University-Missouri   2009 — 2011
Associate of Science (A.S.), Web Page, Digital/Multimedia and Information Resources Design, 2.9

Missouri Western State University   2000 — 2003
Southern Union, Opelika AL

Jennen Gonzalez Jennen Gonzalez Houston, Texas Area Details
Jennen Gonzalez's Convergys Experience October 2013 - January 2014
Job Current Graduate with MBA
Industry Logistics and Supply Chain
Experience
Home Depot Distribution Ctr  December 2014 - March 2015
Convergys   October 2013 - January 2014
United States Marine Corps  May 2005 - May 2009

Skills
Military Training, Leadership, Military Experience, Military, Military Operations, Security Clearance, Quality Assurance, Force Protection, Weapons, Team Leadership, Bookkeeping, Inventory Management, Project Planning, Project Management, Financial Accounting, Account Management, Operational Planning, Customer Service, Command, DoD, Organizational..., Military Logistics, Logistics Management, Logistics, Transportation

Education
Texas School of Business-North   2015 — 2016
Certificate, Medical Insurance Specialist/Medical Biller

Keller Graduate School of Management of DeVry University   2013 — 2015
MBA, Business Administration and Management, General

DeVry University   2011 — 2014
Bachelor of Science, Small Business Management & EntrepreneurshipOctober

Sean Mayo Sean Mayo Phoenix, Arizona Area Details
Sean Mayo's Convergys Experience June 2015 - September 2015
Job
Industry Information Technology and Services
Experience
Multi-Systems Inc.  September 2015 - Present
Convergys   June 2015 - September 2015
Canyon State Institute   October 2014 - May 2015
VA Clinic  November 2014 - January 2015
US Navy  May 2001 - September 2013
U.S. Census Bureau   March 2010 - May 2010
A&P Security Systems, Inc.   November 2005 - January 2006
Central Parking System Athens   November 2004 - November 2005
Kelly Services  February 2003 - October 2004
DeVry University  March 2002 - February 2003

Skills
Microsoft Office, Customer Service, Training, Military, Program Management, Leadership, Management, Troubleshooting, Security Clearance, Microsoft Word, Team Building, Security, Team Leadership, Networking, Microsoft Excel, Logistics, Government, Navy Career Counselor, Word, CCNA, CompTIA Network+

Education
Canyon State Institute   2014 — 2015
CCNA (Cisco Certified Network Associate), Network and System Administration/Administrator

New Horizons of New York   2008 — 2009
CompTIA Network+, Network Support

New York City College of Technology Brooklyn   2005 — 2005
BICSI Certified Level 1 Installer/Network Cable Installation

Devry College of New York   2001 — 2003
Not yet, Network Communications Management

William McQueen William McQueen Overland Park, Kansas Details
William McQueen's Convergys Experience April 2010 - February 2012
Job Unemployed at In Transition
Industry Telecommunications
Experience
Currently Unemployed  February 2015 - Present
US Bank  October 2013 - February 2015
Convergys   April 2010 - February 2012
TAC Worldwide  November 2008 - April 2009
Comcast Cable  August 2005 - October 2008
Transtech  February 2003 - August 2005
NET  May 1990 - September 2001

Skills
Telecommunications, VoIP, Call Center, Troubleshooting, Microsoft Office, MS Project, FoxPro, Issues Management, Tax, Testing, Customer Service, Customer Retention, Advertising Sales, Direct Sales, Inside Sales, Project Planning, Project Coordination, Project Implementation, Procurement, CAD, Cabling, Preventive Maintenance, Contract Management, Conflict Resolution, Fiber, Purchasing Management, Statements, Order Management, Installations, Equipment Repair, Collections, Technical Services, Installation, Scheduling, Database Administration, Pre-sales, Post-sales Support, Project Delivery, Project Execution

Education
University of Phoenix   2009 — 2009

DeVry University-Missouri   1980 — 1982
Electronic Technician Certificate, Electronics

Trevor Nelson, PHR, SHRM-CP Trevor Nelson, PHR, SHRM-CP Greater Salt Lake City Area Details
Trevor Nelson, PHR, SHRM-CP's Convergys Experience May 2009 - September 2009
Job HR Business Partner at C.R. England
Industry Human Resources
Experience
C.R. England   January 2014 - Present
Costa Vida  May 2013 - February 2014
FatCats   May 2013 - February 2014
CLEARLINK  January 2013 - May 2013
The Corporation of the Presiding Bishop - The Church of Jesus Christ of Latter-day Saints   May 2012 - January 2013
Enterprise Rent-A-Car  June 2011 - May 2012
Utah State University  August 2007 - May 2011
The Boeing Company  May 2010 - August 2010
RR Donnelley  October 2008 - February 2010
Convergys   May 2009 - September 2009

Skills
Hiring, Interviewing, PowerPoint, Excel, Word, Typing, PeopleSoft, Visual Basic, SPSS, Windows, Customer Relations, Customer Service, SQL, Sales Process, Event Management, Event Planning, PHR, Microsoft Word, Leadership, Recruiting, Microsoft Excel, Interviews, Management, Time Management, Employee Benefits, HRIS, Onboarding

Education
Utah State University - Jon M. Huntsman School of Business   2009 — 2011
M.S., Human Resources and M.B.A

Utah State University - Jon M. Huntsman School of Business   2008 — 2009
B.S., Human Resource Management and Economics

Dixie State University   2003 — 2004
A.S., Business Administration

Teresa Novitski Teresa Novitski Cincinnati Area Details
Teresa Novitski's Convergys Experience June 1990 - December 2003
Job Lead Business Analyst at Fifth Third Bank
Industry Information Technology and Services
Experience
Fifth Third Bank  April 2010 - Present
Convergys Corporation  September 2005 - March 2010
Packer Engineering, Inc.   May 2004 - September 2005
Convergys   June 1990 - December 2003

Skills
Requirements Analysis, Business Analysis, System Requirements, SDLC, Process Improvement, Requirements Gathering

Education
Dominican University   2003 — 2006
MLIS

University of Cincinnati
BA

Gina Sadberry Gina Sadberry Oklahoma City, Oklahoma Area Details
Gina Sadberry's Convergys Experience 2001 - 2004
Job Employee Relations Specialist at Love's Travel Stops
Industry Retail
Experience
Love's Travel Stops  October 2014 - Present
Dobson Technologies  April 2010 - October 2014
AT&T Mobility  July 2008 - April 2010
Dobson Communications  August 2005 - July 2008
Convergys   2001 - 2004

Skills
Sales, Customer Retention, Customer Service, Direct Sales, Telecommunications, Solution Selling, Wireless, Sales Process, Sales Management, Account Management, Customer Experience, Customer Satisfaction, Sales Presentations, Disaster Recovery, Software Documentation, Call Centers, Salesforce.com, Cold Calling, Collections, SaaS, Information Technology, Cancellations, Contract Negotiation, Troubleshooting, Sales Operations, Communication, Human Resources, Employee Relations, Training, Management, Team Building

Education
Keller Graduate School of Management of DeVry University   2014 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

DeVry University   2013 — 2014
Technical Management, Human Resources Management and Services, Senior

Rose State College   2012 — 2013
Associate of Science (A.S.), Business/Commerce, General, 3.6

University of Central Oklahoma   2001 — 2003
Human Resource Management

Rose State College   1999 — 2001
Associates, Business

Millwood HS   1995 — 1999
High School Diploma, General Education

Kyle Berthelette Kyle Berthelette San Francisco Bay Area Details
Kyle Berthelette's Convergys Experience September 2006 - February 2009
Job Sustaining Engineering Manager at NETGEAR
Industry Information Technology and Services
Experience
NETGEAR  January 2015 - Present
NETGEAR  April 2013 - January 2015
NETGEAR  June 2011 - April 2013
CSS Corp  February 2009 - June 2011
Convergys   September 2006 - February 2009

Skills
Wireless Networking, IP Networking, Professional Networking, Network Design, Network Administration, Network Operations, Storage Area Networks, Storage, Storage Virtualization, Enterprise Storage, Storage Management, Data Center, VPN, Computer Network..., IP, Pre-sales, Cisco Technologies, Virtualization, VMware, Business Networking, TCP/IP, Network Security, Routing, SAN, Firewalls, High Availability, NAS, Technical Support, Networking, Routers, DNS, Switches

Education
DeVry University-Utah   2006 — 2006

Salt Lake Community College   2006 — 2006

South Pointe High School   2005 — 2005
High School

Shane Denizard Shane Denizard Orlando, Florida Details
Shane Denizard's Convergys Experience August 2013 - June 2014
Job Crew at Trader Joe's
Industry Information Technology and Services
Experience
Trader Joe's  June 2014 - Present
Convergys   August 2013 - June 2014
Best Buy  January 2013 - July 2013
Best Buy  October 2011 - January 2013
Freelance  May 2010 - October 2011
Dominion Enterprises  May 2007 - May 2010
SpiderWeb Networking   June 2005 - May 2007
Best Buy  July 2000 - April 2005
Commercial Instruments and Alarms   1998 - 2000

Skills
Windows 7, HTML + CSS, Adobe Creative Suite, Network+ Certification, HTML, Web Design, Microsoft Office, Help Desk Support, Training, Hardware, Customer Service, Troubleshooting, Windows 8, Customer Retention, Customer Engagement, Customer Support, Customer Service..., Wireless Networking, Network Security, Upgrades, Computer Repair, Servers, Data Entry, Windows, Security, Customer Satisfaction, Leadership, Employee Training, Time Management, Computer Hardware, Team Leadership

Education
Manatee Technical Institute   2005 — 2007
Certificate, Web Design, Network+ Certification, 4.0

Dutchess Community College   1993 — 1996
Business Administration, 3.8

John Jay High School   1985 — 1988

Jennifer Roose Jennifer Roose Portland, Oregon Details
Jennifer Roose's Convergys Experience September 2011 - April 2013
Job PHR
Industry Human Resources
Experience
Intel Corporation  September 2014 - June 2015
ECConnect   August 2013 - May 2014
Convergys   September 2011 - April 2013
Arrow Electronics  May 2010 - August 2011
National Renewable Energy Laboratory  March 2009 - June 2010
Western Union  September 2006 - March 2009
First Data Corporation  July 1997 - September 2006

Skills
Employee Relations, Human Resources, Talent Management, Performance Management, Management, Employee Benefits, Succession Planning, HR Consulting, Employee Training, Onboarding, Deferred Compensation, Leadership Development, Talent Acquisition, Leadership, Program Management, HRIS, Employee Engagement, Training, Organizational..., Policy, New Hire Orientations, HR Policies, Applicant Tracking..., Benefits Administration, Personnel Management, PeopleSoft, Workforce Planning, FMLA, Recruiting, Organizational..., College Recruiting, Interviews, Organizational Design, Technical Recruiting, Evaluation, Compensation & Benefit

Education
Drake University   2004 — 2006
M.S. Ed., Adult Learning, Performance and Development

University of Nebraska at Kearney
B.S., Psychology

Lorra Turner Lorra Turner Kansas City, Missouri Details
Lorra Turner's Convergys Experience March 2007 - January 2011
Job PBM Sales and Benefits Account Specialist at Optum
Industry Hospital & Health Care
Experience
OptumHealth  February 2011 - Present
Convergys   March 2007 - January 2011
Bijin Salon and Spa   April 2007 - June 2008

Skills
Pharmaceutical Sales, Pharmaceutical Industry, Healthcare, Healthcare Management, AS400 system, Microsoft Excel, Microsoft Office, Data Entry, Regulatory Audits, Sales Operations, Marketing Research, Mathematics, Analysis, Inspection, Quality Assurance

Education
DeVry University-Missouri   2009 — 2011

Metropolitan Community College-Business & Technology   2007 — 2009
Six Sigma-Green, Lean Enterprise, ISO certification, OSHA General Industry

Barbara Cutler Barbara Cutler Oakland, California Details
Barbara Cutler's Convergys Experience April 2004 - January 2006
Job Business Operations Manager, National Workforce Planning and Development at Kaiser Permanente
Industry Hospital & Health Care
Experience
Kaiser Permanente  December 2013 - Present
SF State Multimedia Studies Program   January 2006 - Present
ISPI  2004 - Present
Kaiser Permanente  August 2011 - December 2013
On Target Training   2011 - 2012
Kaiser Foundation Health Plan  October 2008 - July 2011
Kaiser Foundation Health Plan  November 2008 - November 2009
Kaiser Foundation Health Plan  January 2006 - November 2008
Dominican University of California  2005 - 2007
Convergys   April 2004 - January 2006

Skills
Process Improvement, Change Management, Project Management, Operations Management, Consulting, Personnel Management, Program Management, Instructional Design, Leadership Development, Performance Management, Team Building, Strategic Planning, Performance Improvement, Organizational..., Healthcare, Leadership, Training, Coaching, Cross-functional Team..., Project Planning, Staff Development, Business Strategy, Budgets, Marketing, Integration, Management Consulting, Management, Strategy, Human Resources, Talent Management, Recruiting, Team Leadership, Analysis, Business Development, Data Analysis, Six Sigma, Business Planning, Onboarding, Talent Acquisition, Workshop Facilitation, Fundraising, Enterprise Software

Education
Human Capital Institute   2013 — 2013
Certification, Strategic Workforce Planner (SWP), Workforce Planning

Villanova University   2010 — 2010
Certification, Lean Six Sigma

Dominican University of California   2005 — 2007
MBA, Strategic Leadership

San Francisco State University   1999 — 2000
Certificate, Web Design/Production

University of Arizona   1977 — 1982
BAEd, Education, Graphic Design

University of Maine   1976 — 1977
Undergrad, General

Hamilton-Wenham Regional High School   1972 — 1976
high school diploma, General Studies

Fairfax 7am

Hard Knocks

Hard Knocks

Sudev Vasudevan Sudev Vasudevan Houston, Texas Area Details
Sudev Vasudevan's Convergys Experience March 2003 - September 2003
Job Sr. Associate at Sapient Global Markets
Industry Information Technology and Services
Experience
Sapient Global Markets  March 2014 - Present
Sapient Global Markets  April 2013 - March 2014
Stonebridge  March 2011 - April 2013
Texas Department of State Health Services (DSHS)   September 2010 - March 2011
BMC Software, Inc  May 2009 - August 2010
American Electric Power (AEP)   August 2007 - May 2009
McGraw-Hill  January 2006 - July 2007
CNET Networks  June 2005 - December 2005
Barlan Technologies   October 2004 - May 2005
Convergys   March 2003 - September 2003

Skills
Vendor Management, Agile Methodologies, Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, SharePoint, Cross-functional Team..., SQL, Visio, Project Management, Microsoft SQL Server, Business Process, Business Process..., Software Development, Integration, Testing, Scrum, Business Intelligence, ERP, Databases, Software Documentation, Management, Enterprise Software, Consulting, Business Requirements, Software Project..., Analysis, PMO

Education
University College Dublin   2004 — 2005
Masters in Business Studies, Management of Information Systems & Financial Management

Dublin Business School   2003 — 2004
Post Graduate Diploma in Business Studies (PGDBS), Business Finance & Marketing

Visvesvaraya Technological University   1999 — 2002
Bachelor of Engineering, Information Technology

Chinmaya Vidhyalaya   1994 — 1999

Indian School Ghubra

Ryan Hildebrand Ryan Hildebrand Greater St. Louis Area Details
Ryan Hildebrand's Convergys Experience 1998 - 1999
Job Environment Engineer with Scottrade
Industry Information Technology and Services
Experience
Scottrade  December 2014 - Present
Phorio Systems Corporation   2010 - Present
Wells Fargo Advisors (Experis)   February 2013 - August 2014
AT&T (Accenture)   November 2012 - December 2012
Southern Illinois University Edwardsville  September 2012 - September 2012
Edward Jones  May 2009 - May 2012
Emporis GmbH   2006 - 2010
Edward Jones  May 2001 - May 2009
Edward Jones  October 1999 - May 2001
Convergys   1998 - 1999

Skills
Microsoft Office, Research, Technical Writing, News Writing, Data Entry, Digital Photography, Asset Managment, Bookkeeping, Customer Service, Community Outreach, Data Warehousing, DHCP, Unix, Curriculum Design, Disaster Recovery, Hospitality, Hotels, Newsletters, Photoshop, PowerPoint, Quality Center, User Interface, Usability, User Acceptance Testing, Visual Basic, Visio, Web Design, YouTube, Youth Ministry, Church Administration

Education
Jefferson College   2000 — 2001
Networking

Jefferson College   1997 — 2000
Associate's degree, Hotel, Motel, and Restaurant Management

Drury University   1996 — 1997
Architecture

Louisiana High School

April Fletcher April Fletcher Charlotte, North Carolina Area Details
April Fletcher's Convergys Experience December 2013 - Present
Job Sales Associate at Convergys
Industry
Experience
Convergys   December 2013 - Present
The Lash Group  August 2012 - February 2013
The Lash Group  December 2010 - January 2012
Aon Hewitt  October 2009 - November 2010
Jackson Hewitt  January 2008 - April 2008
AT&T  November 2005 - September 2007
Charlotte Mecklenburg Schools  August 2003 - February 2005

Education
DeVry University
Bachelor, Business Administration

Jerimiah Swanson Jerimiah Swanson Greater Denver Area Details
Jerimiah Swanson's Convergys Experience 2010 - 2010
Job Business Development Professional
Industry Marketing and Advertising
Experience
Convergys   2010 - 2010
Recording Workshop  2002 - 2002

Skills
Marketing Communications, Music Production, Creative Writing, Media Planning, Photography, Photo Editing, Multimedia Storytelling, Strategic Planning, Data Entry, Advertising, Marketing, Account Reconciliation, Accounting, Guitar, Composition, Songwriting, Logic Pro, Pro Tools, Music Industry, Strategy, Start-ups

Education
Keller Graduate School of Management of DeVry University   2010 — 2012
Master of Business Administration (MBA)

DeVry University-Colorado   2006 — 2009
BS, Small Business Administration/Management, Entrepenuership

The Recording Workshop   2002 — 2002
Sound Engineering and Music Production

Columbine HS   1994 — 1997

Charles Hewitt Charles Hewitt Charlotte, North Carolina Details
Charles Hewitt's Convergys Experience 1998 - 2000
Job SeniorLevel Sales and Business Development Leader
Industry Telecommunications
Experience
Sprint  January 2012 - Present
Republic Services, Inc.   2007 - 2010
JP Morgan Chase  2003 - 2006
Informio  2000 - 2002
Convergys   1998 - 2000
AT&T  1996 - 1998
AT&T  1989 - 1996

Skills
Sales Management, P&L Management, Team Building, Customer Relations, Coaching, Business Strategy, Thought Leadership, Customer Service, Outsourcing, Management, Strategy, Sales Operations, Strategic Partnerships, New Business Development, Business Development, Selling, Leadership, Direct Sales, Start-ups, Operations Management, Account Management, CRM, Sales Process, Budgets, Telecommunications, Sales, Program Management, Business Planning, Cloud Computing, Marketing, Strategic Planning

Education
Dickinson College
BA, Philosophy

Penn State University - Smeal College of Business
Executive Management Program

Patrick Purtell, MBA Patrick Purtell, MBA United States Details
Patrick Purtell, MBA's Convergys Experience August 2000 - August 2004
Job Senior IT Manager Enterprise System Deployments Cloud Application Deployments SaaS
Industry Information Technology and Services
Experience
H&P Consulting LLC   January 2014 - Present
Openet  September 2009 - December 2013
H&P Consulting LLC   April 2007 - August 2009
Hawk & Pepper Co.   May 2004 - April 2007
Convergys   August 2000 - August 2004
K&M Engineering / General Dynamics   February 1999 - July 2000
Iridium LLC  January 1998 - November 1998
Mobil Oil  January 1985 - August 1997

Skills
SaaS, ERP, Enterprise Software, Business Process, Vendor Management, Integration, Program Management, Management, Project Management, Project Planning, PMO, Leadership, Solution Architecture, Business Analysis, Professional Services, Analysis, PMP, Requirements Analysis, SDLC, Business Process..., IT Strategy, Business Strategy, Project Portfolio..., Management Consulting, Change Management, Outsourcing, Team Building, Business Intelligence, Telecommunications, CRM, International Trade, Process Improvement, Team Leadership, IT Management, Customer Relations, Business Transformation, Process Engineering, RFP, Operations Management, Strategic Planning, Team Management, Portfolio Management, Business Management, IT Governance, People Management, Planning, Problem Solving

Education
George Washington University   1987 — 1990
MBA, Finance

Drexel University   1981 — 1986
BS, MIS

Northern Highlands Regional HS

David Zucker, PMP David Zucker, PMP Greater Chicago Area Details
David Zucker, PMP's Convergys Experience July 2007 - October 2007
Job Practice Director The IQ Business Group
Industry Management Consulting
Experience
The IQ Business Group  February 2008 - Present
Convergys   July 2007 - October 2007
Ceridian Corporation  July 2006 - July 2007
Hewitt Associates  January 1997 - July 2006
Roosevelt University  January 1997 - June 2006
The Lurie Company   March 1993 - January 1997
Lincoln Property Company  October 1991 - March 1993
Brauvin Real Estate Funds   August 1988 - October 1991
Realcorp, Inc..   October 1987 - August 1988

Skills
Analysis, Budgets, Business Analysis, Business Development, Business Intelligence, Business Process, Business Process..., Business Strategy, CRM, Change Management, Coaching, Consulting, Employee Benefits, Executive Management, Financial Services, Financial Analysis, Human Resources, HRIS, Leadership, Leadership Development, Management, Management Consulting, Outsourcing, Process Improvement, Performance Management, Integration, Project Management, Project Planning, SDLC, Sales, Strategic Planning, Strategy, Vendor Management, SharePoint, Team Building, Training

Education
Lake Forest Graduate School of Management   1993 — 1997
MBA

Drake University   1983 — 1987
BS

Marie Moroney Marie Moroney Elmhurst, Illinois Details
Marie Moroney's Convergys Experience 1989 - 1997
Job Project Manager at McDonald's Corporation
Industry Information Technology and Services
Experience
McDonald's Corporation  2010 - Present
Terra Nova Financial  2008 - 2010
IRI  March 1999 - 2008
BeggsHeidt   March 1997 - September 1999
Convergys   1989 - 1997
Computer Sciences Corporation  1980 - 1989
Arthur Andersen, Co.   1975 - 1980

Skills
PMP, Integration, Project Management, ERP, Testing, Business Analysis, Outsourcing, Quality Assurance, Management, Team Building, Business Intelligence, SDLC, Product Development, Software Project..., Business Process...

Education
Dominican University
MBA

Illinois State University
B.S.

Bob Kamphaus Bob Kamphaus Greater Omaha Area Details
Bob Kamphaus's Convergys Experience 1993 - 2005
Job IS Manager at West Interactive Corporation
Industry Computer Software
Experience
West Interactive Corporation  September 2013 - Present
CSG Systems, Inc  June 2006 - Present
Convergys (aka Matrixx Marketing / WATS Marketing)   January 1993 - February 2005
Convergys   1993 - 2005

Skills
Software Development, SQL, Integration, Business Analysis, Agile Methodologies, SDLC, Testing, Visio, Software Project..., Requirements Analysis, Vendor Management, Scrum, Databases, Agile Project Management, Data Warehousing, PL/SQL, Solution Architecture, Business Intelligence, Enterprise Architecture, Requirements Gathering, SharePoint, Business Process, IT Management, Software Documentation, Systems Analysis, Quality Assurance, PMP, Program Management, Unix, Microsoft SQL Server

Education
Univerity of Nebraska - Lincoln   1985 — 1985

Doane College   1981 — 1985
Bachelor of Arts (BA), Mathematics

Laurie Shalla Laurie Shalla Greater Los Angeles Area Details
Laurie Shalla's Convergys Experience 2001 - 2006
Job Consultant at Creative Channel Services
Industry Telecommunications
Experience
Creative Channel Services  February 2010 - Present
Helio, LLC (now part of Sprint)   2007 - June 2009
Indymac Bank  2005 - 2006
Convergys   2001 - 2006
DIRECTV  1999 - 2004
Beach Cities Ski Club   1997 - 2001
AT&T Wireless  1998 - 1999
LA Cellular  1997 - 1998
Achieve Global (formerly Learning International)   1995 - 1997
Bank of Boston  1993 - 1995

Education
Drake University   1982 — 1986

Cathleen Kintner Cathleen Kintner Greater Omaha Area Details
Cathleen Kintner's Convergys Experience 1997 - 1998
Job Sr Project Manager at Capital One
Industry Financial Services
Experience
Capital One  May 2012 - Present
HSBC Card Services  1998 - May 2012
Commercial Federal Bank  1998 - 1998
Convergys   1997 - 1998
Convergys   1996 - 1997
Fiserv  1986 - 1996
Fiserv  1982 - 1986

Skills
Vendor Management, Call Center, Team Management, Project Management, Credit Cards, Banking, Business Analysis, Leadership, Highly detail oriented, Risk Management, Analytics, Call Centers, Business Process, Financial Services, SDLC, Product Management, Training, Requirements Analysis, Quality Assurance, Analysis, Strategy

Education
Drake University
Bachelor of Science in Business Administrative, Management, marketing emphasis

Harmon Aycock Harmon Aycock Greater Salt Lake City Area Details
Harmon Aycock's Convergys Experience October 1996 - September 2005
Job Web Designer
Industry Information Technology and Services
Experience
Adecco Staffing, USA  December 2005 - January 2011
Convergys   October 1996 - September 2005

Skills
Accounting, Financial Reporting, Quickbooks, Bookkeeping, Ten Key, Computer Literate, Customer Service, HTML, Adobe Creative Suite

Education
Eagle Gate College-Layton   2010 — 2012
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design

Shawn Barnes Shawn Barnes Charlotte, North Carolina Details
Shawn Barnes's Convergys Experience November 2009 - July 2010
Job Program Manager at AXA US
Industry Professional Training & Coaching
Experience
AXA US  August 2014 - Present
Lash Group  November 2013 - August 2014
Residential Finance  April 2013 - September 2013
Family Trust Federal Credit Union  July 2010 - April 2013
Convergys   November 2009 - July 2010
Central Piedmont Community College  August 2009 - January 2010
Convergys   May 2009 - November 2009
SoftPro  July 2003 - February 2008
SECU  May 2002 - July 2003

Skills
Instructional Design, E-Learning, Employee Training, Technical Writing, Training, Organizational..., ADDIE, Leadership, Captivate, Needs Analysis, Blended Learning, Learning Management, Instructor-led Training, Training Delivery, Adult Education, Performance Consulting, SnagIt, Leadership Development, Distance Learning, Public Speaking, Technical Training, Staff Development, Microsoft Office, Coaching, Organizational..., Change Management, Team Building, Interviews, Job Aids, Adult Learning Theory, New Hire Orientations, Webinars, Process Improvement, Hands-on Training, Learning Management..., Curriculum Design, Organizational Learning, Camtasia, ILT, Curriculum Development, Training Needs Analysis, Human Resources, Organizational Design, Performance Improvement, Program Management, Workshop Facilitation, Lectora, Career Development, Instructional Technology, RoboHelp

Education
Pfeiffer University
Master of Science, Organizational Change and Leadership w/ Specialization in International Management

North Carolina State University
Bachelor of Arts, English

Duke University
Certificate, Technical Communication

Meredith College
Certificate, Paralegal Studies

William Kreider William Kreider Rolla, Missouri Details
William Kreider's Convergys Experience October 2005 - October 2012
Job Student at Drury University
Industry Information Technology and Services
Experience
Convergys   October 2005 - October 2012
The Stratford Inn   September 2002 - December 2006

Skills
Computer Repair, Computer Building, Computer Hardware..., Computer Proficiency, Computer Maintenance, Computer Network..., Telecommunications, Telephone Skills, Cellular Communications, Team Management, Supervisory Skills, Customer Support, Microsoft Office, Smartphones

Education
Drury University   2015 — 2019
Psychology; Sociology

Job Corp, Clearfield UT   1989 — 1991
Computer Field Service and L.A.N. Technician, Computer, A

Sushil Tundalwar Sushil Tundalwar Cincinnati Area Details
Sushil Tundalwar's Convergys Experience 2005 - 2007
Job Database Architect at Citigroup
Industry Financial Services
Experience
Citigroup  November 2006 - Present
Convergys   2005 - 2007
Tata Consultancy Services  1998 - 2005

Skills
Oracle, Data Warehousing, SDLC, Software Project..., Unix Shell Scripting, Requirements Analysis, PL/SQL, SOA, Data Modeling, Data Analytics, Database Design, Solution Architecture, Enterprise Architecture, Databases, DB2, IT Strategy, IT Service Management, ETL, Integration, Agile Methodologies, Java Enterprise Edition, Global Delivery, Scrum, Hibernate, XML, Software Development, Data Migration, Performance Tuning, Unix, Business Intelligence, Requirements Gathering, Agile Project Management, SQL, Web Services, Systems Analysis, Crystal Reports

Education
ICFAI Business School   1996 — 1998
Master of Business Administration (M.B.A.), Finance and Information Technology

Doctor Babasaheb Ambedkar Marathwada University   1991 — 1995
Bachelor Of Engineering, Computer Science and Engineering

Shri. Guru Gobindsinghji college of Engineering and Technology, Nanded   1991 — 1995

Brad Stockdell Brad Stockdell Kansas City, Missouri Area Details
Brad Stockdell's Convergys Experience September 2010 - May 2012
Job Director Solution Architecture at NetCracker
Industry Information Technology and Services
Experience
NetCracker  May 2012 - Present
Convergys   September 2010 - May 2012
Comcast  April 2009 - August 2010
an international transportation company   April 2007 - December 2008
Sibridge   April 2007 - December 2008
Sprint  May 1994 - March 2007

Skills
Enterprise Architecture, Integration, Solution Architecture, Telecommunications, Software Development, SOA, Enterprise Software, Architecture, SDLC, Unix, Agile Methodologies, Program Management, Business Process, Requirements Gathering, IT Strategy

Education
DeVry   1983 — 1987
Electronics

DeVry University
Bachelor of Science, Electronic Engineering Technology

Fernando Sustaita Fernando Sustaita Nixa, Missouri Details
Fernando Sustaita's Convergys Experience August 2000 - April 2003
Job History Teacher and Coach at Nixa Public Schools
Industry Higher Education
Experience
Nixa Public Schools  August 2013 - Present
T-Mobile  April 2003 - March 2012
T-Mobile  March 2005 - February 2006
T-Mobile  November 2003 - February 2005
T-Mobile  April 2003 - October 2003
Convergys   August 2000 - April 2003
Peter Piper, Inc.   November 1998 - July 2000
USMC  November 1996 - July 1998

Skills
Workforce Management, Call Center, Needs Analysis, Training Delivery, Customer Experience, Instructor-led Training, Contact Centers, Customer Retention, Learning Management, Telecommunications, Blended Learning, Performance Management, Performance Improvement, Call Centers, Coaching, Employee Training

Education
Drury University   2010 — 2013
Master's Degree, Education

Drury University   2008 — 2010
2010, Business Administration

The University of Texas-Pan American   2000 — 2003
Computer Science

University of Detroit Mercy   1994 — 1997
Architechture

Science Academy of South Texas   1990 — 1994
High School Degree

Bob Feldhaus Bob Feldhaus Greater St. Louis Area Details
Bob Feldhaus's Convergys Experience
Job Team Leader at Convergys
Industry Telecommunications
Experience
Convergys  

Skills
Inbound Marketing, Team Management, Customer Satisfaction, Customer Service

Education
Drake University   1989 — 1994

Raji Karamchandani Raji Karamchandani Lake Mary, Florida Details
Raji Karamchandani's Convergys Experience April 2015 - Present
Job Technical Support Representative at Convergys
Industry Information Technology and Services
Experience
Convergys   April 2015 - Present
Geek Squad  July 2014 - January 2015
CVS Pharmacy  June 2014 - August 2014
American Income Life Insurance Company  February 2014 - May 2014
Wako Exim Inc D/B/A Wildside   October 2010 - January 2014
Percellnel Touch   July 2009 - September 2010
American Wireless LLC   April 2009 - July 2009
Cafe Royalle   October 2006 - March 2009
Wal-Mart  April 2006 - March 2009
Complete Wireless  November 2005 - March 2006

Skills
Technical Support, Customer Service, Training, Leadership, Project Management, New Business Development, Business Development, Strategic Planning, Sales Management, Microsoft Office, Marketing, Networking

Education
Seminole State College of Florida   2015 — 2018
Bachelor's Degree, Information Systems Technology

DeVry University   2009 — 2009
Computer Systems Networking and Telecommunications, A

Ivy Tech Community College   2006 — 2008

Purdue University   2003 — 2004

Keiser University-Ft Lauderdale   2000 — 2002
Associate's Degree, Computer Networking Administration Program

K.J. Khilani High School   1994 — 1996
Higher Secondary, Commerce

St Andrews High School   1990 — 1994
Secondary School Certificate, General

King George V   1988 — 1989
7th Grade (Form 1), General

Kowloon Junior   1987 — 1988
6 th Grade, General

Sear Rogers High School   1983 — 1987
5th Grade, General

Charles Schmitt Charles Schmitt Greater Salt Lake City Area Details
Charles Schmitt's Convergys Experience March 2005 - January 2006
Job Client Services Desk at CSS Corp
Industry Market Research
Experience
CSS Corp  September 2012 - Present
Shadow Soldiers Inc.   July 2009 - November 2012
Comcast  November 2011 - February 2012
MMC Group LP  October 2010 - March 2011
Primary Intelligence  August 2008 - March 2010
Unisys  December 2006 - July 2008
Manpower  July 2006 - December 2006
Kelly Services  April 2006 - June 2006
Convergys   March 2005 - January 2006
Target  March 2001 - November 2004

Skills
Word, XP, Microsoft Office, Windows, Customer Service, Troubleshooting, Computer Hardware, Data Entry, Technical Support, Microsoft Word, Call Center, Call Centers, Windows 7, Networking, Active Directory, Team Leadership, Cisco Technologies, Routers, Software Documentation, Training, Marketing, Information Technology, Salesforce.com, Data Analysis, Windows XP

Education
DeVry University   2010 — 2012
Computer Network Administration, Computers

University of Utah   2004 — 2012
Computer Engineering, Computer Sciences, Engineering

John Wild John Wild Lincoln, Nebraska Area Details
John Wild's Convergys Experience September 2000 - February 2002
Job Business Process Improvement Consultant Dell Insurance Services
Industry Outsourcing/Offshoring
Experience
Dell Services  April 2002 - Present
Convergys   September 2000 - February 2002
Priority Data  September 1999 - June 2000
Experian Marketing Services  May 1995 - December 1998
Centel Corporation  January 1991 - April 1995
Centel Corporation  November 1985 - December 1990
Centel Corporation  November 1980 - November 1985
Centel Corporation, Lincoln, NE   July 1976 - November 1980

Skills
Business Process..., Vendor Management, Process Improvement, Business Analysis, Quality Assurance, Disaster Recovery, Project Management, Sarbanes-Oxley Act, Budgets, Internal Audit, Analysis, Business Process, BPO, SDLC, Leadership, Software Documentation, Outsourcing, Operations Management, Business Intelligence, Change Management, Financial Analysis, Risk Management, Quality Management, Cross-functional Team..., Program Management, Visio

Education
Doane College   1972 — 1976
B.A., Business Administration and Mathematics

University of Kansas
Certificate of completion, 3 week USTA Management Development residential course

Jerri-Lynn Misiak Jerri-Lynn Misiak Calgary, Canada Area Details
Jerri-Lynn Misiak's Convergys Experience March 2003 - June 2008
Job Executive Director HR Shared Services at Alberta Health Services/CoLead Provincial HR Transformation
Industry Human Resources
Experience
Alberta Health Services  October 2010 - Present
Telus Sourcing Solutions  April 2009 - September 2009
TELUS Sourcing Solutions  July 2008 - April 2009
Convergys   March 2003 - June 2008
Convergys   February 2002 - March 2003
Convergys   October 2000 - February 2002
Dylex Corporation (Thrifty's Division)   1995 - 2000
Dylex Corporation (Thrifty's Division)   1991 - 1995
The Connection Group Inc   1985 - 1991

Skills
Program Management, Service Delivery, BPO, Outsourcing, Call Center, Change Management, Business Process..., Strategic Planning, Human Resources, Business Transformation, Project Management, Management, Sales, Call Centers, Talent Management, Business Development, CRM, Process Improvement, Strategy, Leadership, Training, Business Process, Performance Management, Coaching, Employee Training, HRIS, Consulting

Education
Durham College
Marketing Management

Memorial University of Newfoundland
Pursing BBA

Shameecka Keyes Shameecka Keyes Greenville, North Carolina Area Details
Shameecka Keyes's Convergys Experience November 2012 - January 2014
Job ENTREPRENEUR
Industry Real Estate
Experience
CRST International  July 2014 - August 2014
Payment System Corporation   January 2014 - April 2014
Convergys   November 2012 - January 2014
Executive Personnel Temporary Services   February 2010 - April 2011
Mastec Advanced Technologies  August 2009 - November 2009
US Army  October 2006 - November 2008

Education
Pitt Community College Adult High School
High School or

Combat Life Savers

DeVry University
Computer Engineering

Pitt Community College

Signal Regimental affiliation

UNITED STATES ARMY SIGNAL CENTER AND

Kerri Haren Kerri Haren Orlando, Florida Area Details
Kerri Haren's Convergys Experience May 2005 - May 2011
Job Experienced PMP with Fortune 500 Experience
Industry Information Technology and Services
Experience
CONVERGYS CORPORATION  May 2011 - January 2013
Convergys   May 2005 - May 2011
IIA  2000 - 2003
at&t  1981 - 2000
Bell Labs Lucent Technologies  1981 - 2000

Skills
Project Management, PMP, Transition Management, Vendor Management, Software Project..., Outsourcing, PMO, Requirements Analysis, SDLC, Project Delivery, Business Analysis, Software Documentation

Education
DeVry University   2006 — 2008
Bachelor of Technology (B.Tech.), Project Management

Jim Miller, PMP Jim Miller, PMP Cincinnati Area Details
Jim Miller, PMP's Convergys Experience 1984 - 2006
Job PMO Manager for IT Technical Services Management
Industry Information Technology and Services
Experience
Luxottica Retail  March 2007 - Present
Convergys   1984 - 2006

Skills
PMP, Resource Management, Vendor Management, Process Improvement, Certified Project..., SDLC, PMO, Program Management, IT Management, Project Management, MS Project, Business Analysis, Software Project..., Requirements Analysis, SharePoint, Business Process..., Cross-functional Team..., Requirements Gathering, Quality Assurance, ITIL, Risk Management, Management, Data Center, Project Portfolio..., Enterprise Software

Education
The George Washington University   1996 — 1998
Masters Certificate, Project Management

DeVry University-Ohio   1981 — 1984
Bachelor of Computer Science for Business, Computer Science for Business, 3.22

Jason Dishong Jason Dishong Greater Salt Lake City Area Details
Jason Dishong's Convergys Experience April 2005 - August 2011
Job Account Manager at Convergys
Industry Banking
Experience
United States Postal Service  August 2013 - Present
Deseret Mutual  June 2012 - July 2012
Xerox  September 2011 - June 2012
Convergys   April 2005 - August 2011

Skills
Microsoft Office, 10 Key, Typing, Operating Systems, Wireless Networking, Home Networking, Computer Hardware, Troubleshooting, Internet Troubleshooting, Windows 7, Technical Support, Customer Satisfaction, HP

Education
Salt Lake Community College   2010 — 2015
Associate of Science (A.S.), Computer S, 3.12

DeVry University Phoenix   2004 — 2004
Bachelor's degree, Computer Engineering

Ariel Phillips Ariel Phillips Baton Rouge, Louisiana Area Details
Ariel Phillips's Convergys Experience February 2009 - April 2009
Job Accounting Clerk at Ticking Clock Productions
Industry Accounting
Experience
Ticking Clock Productions   September 2009 - Present
Convergys   February 2009 - April 2009
Capital One  January 2007 - December 2008
Wal-Mart  December 2006 - May 2007
RadioShack  March 2005 - August 2005
Express  January 2004 - May 2005
Stein Mart  August 2002 - August 2003

Education
Baton Rouge Community College (BRCC)   2008 — 2011
N/A, Process Technology

Dillard University   2003 — 2004
N/A, Criminal Justice

Juleane Sawyers Juleane Sawyers Jacksonville, Florida Area Details
Juleane Sawyers's Convergys Experience November 2003 - February 2004
Job
Industry Aviation & Aerospace
Experience
Various houses   March 2004 - Present
Volt Technical Services  February 2012 - June 2012
Keller Graduate School of Management  2011 - 2012
Convergys   November 2003 - February 2004
US Army  November 1995 - June 2003

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation

Education
Keller Graduate School of Management of DeVry University   2011 — 2013
Master of Business Administration (MBA), PMP

DeVry University   2007 — 2011
Bachelor's of Science, Technical mgmt - Project Management

Granite Hills HS   1993 — 1995
HS Diploma, General Studies

Janice Tate Janice Tate Greater Denver Area Details
Janice Tate's Convergys Experience March 2005 - November 2007
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
The Boomer Group   September 2008 - February 2009
Convergys   March 2005 - November 2007
Arizona Department of Economic Security  June 1994 - February 2004

Education
DeVry University   1991 — 1994
BS, CIS

LATIA THOMAS LATIA THOMAS Valdosta, Georgia Details
LATIA THOMAS's Convergys Experience 2000 - 2001
Job Intimates Specialist at Kohl's Department Stores
Industry Retail
Experience
Kohl's Department Stores  2008 - Present
Citi Trends  2004 - 2005
Convergys   2000 - 2001

Skills
Customer Satisfaction, Time Management, Data Entry, Retail, Customer Experience, Merchandising, Sales, Microsoft Office, Outlook, Microsoft Word

Education
DeVry University-Georgia   2009 — 2012
Bachelor of Science (BS), Business and Technical Management

Wiregrass Georgia Technical College   2002 — 2007
Diploma, Accounting

Valdosta High School   1995 — 1999

Cornell Casey Cornell Casey Greater Atlanta Area Details
Cornell Casey's Convergys Experience October 1999 - January 2004
Job Software Engineer at Intelsat General Corporation
Industry Telecommunications
Experience
Intelsat General Corporation  January 2014 - Present
Intelsat General Corporation  March 2011 - January 2014
Metadigm Services  June 2010 - February 2011
Time Warner Cable  July 2008 - June 2010
Spacenet  November 2007 - July 2008
Brenda Lee Strickland Realty Inc   March 2004 - November 2007
Convergys   October 1999 - January 2004
Associated Hygienic Products LLC  March 1999 - October 1999
Scientific Atlanta  January 1993 - March 1999

Skills
Switches, Microsoft Office, Microsoft Excel, Troubleshooting, Software Documentation, VoIP, Network Administration, BMC Remedy, Computer Hardware, Unix, SAP, Outlook, Microsoft SQL Server, Visual Basic, SQL

Education
DeKalb Technical Institute   2010 — 2011
Information Technology

DeVry University
Electronic Technology

Hallett Moody Hallett Moody Miami/Fort Lauderdale Area Details
Hallett Moody's Convergys Experience November 2008 - October 2009
Job Broadcast Media Professional
Industry Broadcast Media
Experience
King of the Park Sound   September 2011 - Present
Convergys   November 2008 - October 2009
DeVry University  June 2006 - November 2008

Skills
Web Project Management, Music Producer, Web Design, Radio Broadcasting, Social Media, Social Media Marketing, Social Networking, Facebook, Music, Radio, Copywriting, Blogging, Entertainment, Online Marketing, Advertising

Education
Keller Graduate School of Management of DeVry University   2009 — 2011
Masters, Business Management

DeVry University-Florida   2006 — 2009
Bachelors, Technical Management

Matthew Andersen Matthew Andersen Lincoln, Nebraska Area Details
Matthew Andersen's Convergys Experience 2003 - 2005
Job IT Manager at 5280 Solutions
Industry Information Technology and Services
Experience
5280 Solutions  July 2015 - Present
Dell  2012 - July 2015
Dell  2008 - 2012
Dell  2006 - 2008
Data Technologies Inc.  2005 - 2006
Convergys   2003 - 2005
Convergys   2000 - 2003
Convergys   1999 - 2000

Education
Doane College   2002 — 2004
Bachelor of Science, Information Systems Management

Southeast Community College   1998 — 1999
Associate of Applied Science, Computer Programming Technology

Michelle McQueen Garrison Michelle McQueen Garrison Greater Chicago Area Details
Michelle McQueen Garrison's Convergys Experience April 2005 - August 2007
Job Customer Service Supervisor at Comcast
Industry Telecommunications
Experience
Comcast  October 2007 - Present
Convergys   April 2005 - August 2007
Convergys   April 2000 - August 2007
Convergys Corporation  April 2000 - August 2007
Convergys   February 2003 - April 2005
Convergys   December 2001 - February 2003
Convergys   October 2000 - December 2001
Convergys   May 2000 - October 2000

Education
Rosary College
BA, Psychology

Dominican University
BA, Psychology

Ronald Holub Ronald Holub Miami/Fort Lauderdale Area Details
Ronald Holub's Convergys Experience March 1999 - August 1999
Job Technical Writer at Mednax
Industry Information Technology and Services
Experience
Mednax (SNI Technologies)   July 2013 - January 2014
Broward County Transit  2011 - 2012
Charter Schools USA – (Technisource)   July 2010 - August 2010
Broward County Government  January 2002 - October 2009
American Express  May 2000 - March 2001
E-lysium Transaction Systems, Inc.   August 1999 - May 2000
Convergys   March 1999 - August 1999
Kemper Insurance  July 1998 - March 1999

Skills
Excel, Problem Solving, PowerPoint, Government, ITIL, Teamwork, Analysis, Business Continuity, Technical Writing, Business Analysis, Disaster Recovery, Teaching, Writing, Documentation, Manuals, Emergency Management, Data Center, Testing, Editing, Business Requirements, Curriculum Design, English, Research, Word, Administration, SharePoint, Security, Active Directory, Adobe Acrobat, RoboHelp, Visio, Technical Training, Troubleshooting, Technical Documentation, Windows, Microsoft Office, FrameMaker, Quality Assurance, Instructional Design, Process Improvement, Team Leadership, Document Design, Windows 7, MS Office Suite, Computer Hardware, Unix, XP, Change Management, Software Documentation, Guides

Education
DeVry University
AASEE, Electronic Engineering

Julie Zoellick-Yohn Julie Zoellick-Yohn Madison, Wisconsin Area Details
Julie Zoellick-Yohn's Convergys Experience 1989 - 1996
Job Application Technology Systems Senior Specialist at American Family Insurance
Industry Financial Services
Experience
American Family Insurance  September 2013 - Present
Beacon Technologies Inc  June 2011 - September 2013
QBE -   2011 - 2013
GLHEC   February 2009 - June 2011
Beacon Technologies Inc  June 2007 - January 2009
WPS Health Insurance  2004 - 2007
Follett Library Resources  June 2001 - June 2004
Allstate Insurance  August 2000 - June 2001
Follett Library Resources  February 1997 - August 2000
Convergys   1989 - 1996

Skills
CICS, Requirements Gathering, SDLC, Systems Analysis, Mainframe, Requirements Analysis, DB2, Visio, Software Development, SQL, Data Modeling, JCL, Process Improvement, COBOL, Business Analysis, Endevor, Serena Changeman, IBM Debugger, IBM file manager

Education
DeVry University   2004 — 2005
Bachelors, Information Technology - Web Applications

Northern Illinois University   1987 — 1989
Bachelors, Computer Science

Amy Edwards Amy Edwards Orlando, Florida Area Details
Amy Edwards's Convergys Experience April 2014 - February 2015
Job Human Resources Manager
Industry Consumer Services
Experience
R P Funding  February 2015 - Present
Convergys   April 2014 - February 2015
Marriott Vacations Worldwide  December 2012 - April 2014
Marriott Vacations Worldwide  April 2010 - December 2012
Florida Virtual School  December 2008 - February 2010
Marriott Vacations Worldwide Corporation  June 2005 - December 2008

Skills
New Hire Orientations, Onboarding, Recruiting, Hiring, FMLA, HRIS, Benefits Administration, Training, Payroll, Employee Training, Labor Relations, I-9 audits, I-9 Compliance, PeopleSoft, ADP E-Time, HR Policies, Human Resources, Deferred Compensation, Employee Relations, Employee Engagement, Succession Planning, College Recruiting, Workforce Planning, Personnel Management, Applicant Tracking..., Talent Acquisition, Talent Management, Taleo, Interviews, Employee Benefits, Staff Retention, Temporary Placement, Performance Management, Compensation & Benefit, Technical Recruiting, Career Development, Staffing Services, Screening, Organizational..., Management, Leadership, Hospitality Industry, Customer Service, Team Building, Time Management, Resorts, Hotels, Customer Satisfaction, Coaching

Education
DeVry University-Florida   2003 — 2006
Bachelor's degree, Human Resources Management/Personnel Administration, General

Shameka Bryant Shameka Bryant Charlotte, North Carolina Area Details
Shameka Bryant's Convergys Experience October 2011 - Present
Job CSR
Industry Telecommunications
Experience
Convergys   October 2011 - Present
Philip Morris USA  July 2006 - January 2009
Philip Morris USA  July 2006 - January 2009
Sams Mart  November 2002 - September 2006
Mdd Inc   November 2002 - September 2006
Mdd INC/ Xpress Mart   November 2002 - September 2006
Save More Inc   December 2000 - November 2002
Wilco  August 1998 - June 2001

Education
DeVry University   2009 — 2012
Bachelor of Science, Business Administration; Human Resource Management

DeVry University   2009 — 2011
BSBA, Human Resource Managment

University of Phoenix   2008 — 2009
AAB, Business

Emani Reddy Emani Reddy Ellicott City, Maryland Details
Emani Reddy's Convergys Experience February 2006 - May 2007
Job SAP Technical Consultant
Industry Computer Software
Experience
Northrop Grumman / Emani Consulting Group   June 2007 - Present
Convergys   February 2006 - May 2007
Northrop Grumman / Emani Consulting Group   May 2004 - February 2006
Convergys Corporation, Jacksonville, FL   March 2003 - June 2004
Northrop Grumman / Emani Consulting Group   April 1997 - March 2003

Skills
SAP, ABAP, SAP HR, ECC, Vendor Management, SAP Netweaver, SOA, Java, Requirements Analysis, ERP, Performance Tuning, Software Development

Education
Drexel University   1987 — 1989
Master of Science (MS), Computer Science

IIT Kanpur   1978 — 1983
MS, Ph.D, Mechanical Engineering

Jawaharlal Nehru Technological University   1970 — 1975
Bachelor of Science (B.S.), Mechanical Engineering

Jaleesa Diaz Jaleesa Diaz Orlando, Florida Area Details
Jaleesa Diaz's Convergys Experience April 2010 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   April 2010 - Present
IHOP  January 2007 - May 2009

Education
Seminole State College   2011 — 2011
AA in Business Administration, Marketing

DeVry University   2007 — 2010
BA in Business Administration, Project Management

Kara Klautzer Kara Klautzer Kansas City, Missouri Details
Kara Klautzer's Convergys Experience April 2012 - June 2012
Job Title Production Coordinator at LenderLive
Industry Insurance
Experience
LenderLive  July 2012 - Present
Convergys   April 2012 - June 2012
Express Scripts  2011 - 2012

Education
DeVry University-Missouri   1999 — 2000

Judy Eckman Judy Eckman Pueblo, Colorado Details
Judy Eckman's Convergys Experience January 2011 - January 2012
Job Author at Textbroker
Industry
Experience
Textbroker  January 2012 - Present
Convergys   January 2011 - January 2012

Education
DeVry University-Illinois   2010 — 2013
Associates, Health InformationTechnology

Karen Tursi Karen Tursi Greater Chicago Area Details
Karen Tursi's Convergys Experience 1986 - 2001
Job Technical Project Manager
Industry Information Technology and Services
Experience
Trustmark Insurance  2004 - 2006
OfficeMax  2002 - 2003
Convergys   1986 - 2001

Skills
Instructional Design, Content Management, Web Content Production, Technical Documentation, Software Documentation, Project Documentation, Training Documentation, Training & Development, Project Management, Microsoft Office, SharePoint, Internal Communications, Communications Strategy, Editing, Online Help, User-centered Design

Education
Dominican University   2008 — 2011
Master of Business Administration (MBA), General Management

Northern Illinois University
Bachelor of Science (BS), Education

Kelsey Mejiarodarte Kelsey Mejiarodarte San Jacinto, California Details
Kelsey Mejiarodarte's Convergys Experience January 2007 - May 2007
Job Undergraduate of DeVry University
Industry Computer Networking
Experience
Home  January 2008 - Present
United States Army Reserves  August 2005 - January 2008
Convergys   January 2007 - May 2007

Skills
Computer Hardware, Windows, Microsoft Office, Windows 7, Troubleshooting, Networking, Network Security, Linux, Network Administration, Operating Systems, Customer Service

Education
DeVry University   2011 — 2012
Associate of Applied Science, Network Systems Administration

Noreka Taylor Noreka Taylor Princeton, North Carolina Details
Noreka Taylor's Convergys Experience August 2010 - December 2010
Job
Industry Information Technology and Services
Experience
O'Berry Center  December 2014 - Present
AT&T  June 2011 - October 2013
Convergys   August 2010 - December 2010

Skills
Microsoft Office, Customer Service, Microsoft Excel, Technical Support, Information Technology, Desktop Computers, Help Desk Support, Online Support, Phone Etiquette, Oracle Forms

Education
DeVry University   2012 — 2015
Current, Computer Systems Networking and Telecommunications

Pitt Community College   1998 — 2006
Associate of Science (AS), Computer and Information Sciences and Support Services

Kara Blackstock Kara Blackstock Salt Lake City, Utah Details
Kara Blackstock's Convergys Experience March 2011 - June 2013
Job Inventory Support at jcpenney
Industry Outsourcing/Offshoring
Experience
jcpenney  June 2013 - Present
Convergys   March 2011 - June 2013
AT&T Mobility  January 2009 - March 2011

Skills
Call Center, Workforce Management, Customer Satisfaction, Technical Support, Troubleshooting, Customer Support, Internet Troubleshooting, Avaya, Customer Service, Customer Experience, Virtual Assistance, Help Desk Support, Computer Hardware, Windows 7, Call Centers, Customer Retention

Education
Salt Lake Community College   2012 — 2013
Associate of Science (A.S.), Pre-Engineering

DeVry University   2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering

Sandalwood Senior High School   2001 — 2003
High School Diploma

Apryl Parker Apryl Parker Denver, Colorado Details
Apryl Parker's Convergys Experience November 2006 - May 2007
Job Medical Assistant
Industry Hospital & Health Care
Experience
United States Postal Service  December 2012 - Present
9News Health Fair – Phlebotomist   November 2010 - November 2010
Wal-Mart  December 2009 - February 2010
Volt Group Services   September 2008 - December 2008
WellPoint Inc  November 2007 - August 2008
DIRECTV  July 2007 - November 2007
Convergys   November 2006 - May 2007

Skills
Customer Satisfaction, Customer Service, Technical Support, Outlook Express, Help Desk Support, Outsourcing, Microsoft Office, Team Leadership, Windows, Troubleshooting, Microsoft Excel, Technical Recruiting, Team Management, Software Documentation, Vendor Management, Teamwork, Microsoft Word, Highly detail oriented, Operations Management, Windows 7, Telephone Skills, Call Centers, Data Entry, Training, Medical Records, Outlook, HIPAA, Appointment Scheduling, Fax, Medical Terminology, CPT, Medical Coding, ICD-9, Medical Billing, PowerPoint, Healthcare

Education
COLLEGE AMERICA   2009 — 2011
Associate's degree, OCCUPATIONAL MEDICAL SPECIALTIES

DeVry University
Bachelor of Science, Technical Management; Human Resource Management

Shane Feldmann Shane Feldmann Algonquin, Illinois Details
Shane Feldmann's Convergys Experience February 1991 - October 2007
Job Sr. IT Manager at CVS/Caremark
Industry Pharmaceuticals
Experience
CVS/Caremark  January 2008 - Present
Convergys   February 1991 - October 2007
Coventry Health Care  March 1989 - February 1991

Education
Keller Graduate School of Management of DeVry University   2006 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General

DeVry University-Illinois   1987 — 1991
Bachelor of Science (BS), Information Technology

Chantres Leonard Chantres Leonard Baton Rouge, Louisiana Details
Chantres Leonard's Convergys Experience 2008 - 2009
Job Sales, Electrician, Lighting Designer, Customer Service, Scenic Carpenter
Industry Performing Arts
Experience
Kean's Cleaners   2010 - 2013
Homefone   2010 - 2010
Convergys   2008 - 2009
Jefferson Performing Arts Society  2006 - 2008
Anthony Bean Community Theater   2005 - 2006

Skills
Sales, Master Electrician, Lighting Design, Production Managers, Operations Management, Technical Direction, Customer-focused

Education
Dillard University   2002 — 2007
Bachelor of Arts (B.A.), Speech Communication and Theater Arts

Joshua Flood Joshua Flood Ogden, Utah Details
Joshua Flood's Convergys Experience May 2012 - May 2014
Job Customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   May 2012 - May 2014
Convergys   January 2012 - April 2012
OfficeMax  October 2008 - January 2012
Shopko  April 2004 - October 2008

Skills
Team Leadership, Retail Sales, Customer Service, Professional Phone..., Accounts Payable, Accounts Receivable, Microsoft Office, Virus Removal, Remote Troubleshooting

Education
Eagle Gate College-Layton   2006 — 2007
Associate of Science (AS), Accounting

LaRee Kurtz LaRee Kurtz Cedar City, Utah Details
LaRee Kurtz's Convergys Experience November 1999 - March 2010
Job Mary Kay Independent Beauty Consultant
Industry Newspapers
Experience
Mary Kay  December 2010 - Present
The Spectrum/Cedar City Daily News   2008 - 2012
Convergys   November 1999 - March 2010

Skills
Advertising, Social Media, Customer Service

Education
Southern Utah University   1989 — 1994
Bachelor of Science (B.S.), Elementary Education and Teaching

Dixie State University   1983 — 1991
Associate of Science (A.S.), Elementary Education and Teaching

Dixie High School   1980 — 1983
Diploma, general studies

Brittany Borjas Brittany Borjas Belton, Missouri Details
Brittany Borjas's Convergys Experience January 2013 - June 2013
Job Retail Professional
Industry Retail
Experience
Target  2010 - Present
Convergys   January 2013 - June 2013
Jalisco's Restaurant   August 2007 - August 2010

Skills
Retail Sales, Financial Analysis, Customer Service, Customer Satisfaction, Account Reconciliation, Microsoft Word, Windows, Microsoft Excel, Restaurants, Typing, PowerPoint, Food & Beverage, Graphic Design, Adobe Creative Suite

Education
DeVry University-Missouri   2009 — 2012
Bachelor of Science (BS), Multimedia Design and Developement

Harrisonville High School   2005 — 2009
High School Diploma

Rigoberto Arevalo Rigoberto Arevalo Donna, Texas Details
Rigoberto Arevalo's Convergys Experience November 1999 - January 2004
Job Student at Devry University
Industry Hospital & Health Care
Experience
M.G. Dyess   July 2014 - September 2014
M.G. Dyess   December 2013 - February 2014
South Texas Health Care   June 2006 - January 2007
Radio Shack  September 2005 - June 2006
Ticketmaster  March 2004 - March 2005
Convergys   November 1999 - January 2004
CompUSA  September 1998 - December 1999
Office Depot  March 1998 - September 1998
Best Buy  November 1992 - February 1998

Education
DeVry University   2015 — 2016
Associate's Degree, Health Information/Medical Records Technology/Technician

South Texas College   2010 — 2014
Registered Nursing/Registered Nurse

Donna High School

Imara Brown Imara Brown Phoenix, Arizona Area Details
Imara Brown's Convergys Experience September 2012 - January 2015
Job Team Manager at the Convergys call center.
Industry Telecommunications
Experience
Consumer Cellular, Inc.   January 2015 - Present
Convergys   September 2012 - January 2015
P.I.C.S   June 2012 - September 2012
Wells Fargo  January 2011 - April 2012

Skills
Management, Time Management, Customer Service, Telephone Skills, Information Technology, Call Centers, Sales, Team Management, Customer Experience, Teamwork, Customer Satisfaction, Microsoft Excel, Employee Training, Outlook, Leadership, Team Leadership

Education
DeVry University   2009 — 2012

William Burgett William Burgett Blackfoot, Idaho Details
William Burgett's Convergys Experience June 2012 - September 2013
Job Student at DeVry University
Industry Computer Games
Experience
Allstate  September 2013 - Present
Convergys   June 2012 - September 2013

Skills
Typing, Customer Service, Microsoft Office, Graphic Design, Programming

Education
DeVry University   2013 — 2018
Bachelor's degree, Game and Simulation Programming

DeVry University

Nathan Danforth Nathan Danforth Kannapolis, North Carolina Details
Nathan Danforth's Convergys Experience October 2007 - November 2014
Job Troubleshooter
Industry Information Technology and Services
Experience
Wells Fargo  November 2014 - Present
Convergys   October 2007 - November 2014
DiCarlo's Pizza   June 2006 - October 2007
Teleperformance  March 2004 - June 2006

Skills
Technical Support, Computers, Windows, Windows 7, Windows Vista, Windows XP Pro, Linux, Typing, Critical Thinking, Customer Service, Data Entry, Self-starter, Dependable Team Player, Networking, Microsoft Office, Active Learning, Oral & Written..., Close Attention to..., Troubleshooting, Hardware Support, Bios, RAID, Self-driven, Empathy, Flexibility, Confidant, Creative Problem Solving, Data Analysis, Enthusiasm to learn, Leadership, Operating Systems, Technical Training, Organization &..., Customer Oriented, Ubuntu, TCP/IP, Windows Server, Call Centers, Coaching, Computer Hardware, Operations Management, Problem Solving, Process Improvement, Sales, Training, Vendor Management, Teamwork

Education
DeVry University   2007 — 2012
Computer and Information Sciences, General

William Burgett William Burgett Blackfoot, Idaho Details
William Burgett's Convergys Experience June 2012 - September 2013
Job Customer Service Representative at Allstate
Industry Insurance
Experience
Allstate  September 2013 - Present
Convergys   June 2012 - September 2013

Education
DeVry University   2014 — 2021

Idaho State University

Robert Feldhaus Robert Feldhaus Hazelwood, Missouri Details
Robert Feldhaus's Convergys Experience January 1997 - Present
Job
Industry Outsourcing/Offshoring
Experience
Convergys   January 1997 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Building, Access, Team Leadership, Training

Education
Drake University   1989 — 1994
Bachelor's degree, Business Administration and Management, General

Anthony DeRose Anthony DeRose United States Details
Anthony DeRose's Convergys Experience April 2002 - March 2006
Job Scheduler of Operations at AJG
Industry Information Technology and Services
Experience
AJG   April 2007 - Present
Convergys   April 2002 - March 2006

Skills
Customer support, CLIENT EXCELLENCE, INNOVATION &..., INTEGRITY, Time Management, Business, Software, Performance Tuning, Business Services, Maintenance & Repair, Information Systems, Asset, Analytical Skills, Managed Hosting, Order Fulfillment, Future Trends, Partnerships, New Business..., Inventory

Education
DeVry University   2000 — 2005
Bachelor's of Science Degree in Network & Communications Management

Triton College   1994 — 1997

Matt Childers Matt Childers Saint Louis, Missouri Details
Matt Childers's Convergys Experience October 2011 - October 2012
Job project coordinator at Brown Shoe Company
Industry Apparel & Fashion
Experience
iBridge Solutions  January 2015 - Present
Brown Shoe Company  October 2012 - January 2015
Convergys   October 2011 - October 2012
TSA  December 2007 - October 2011

Skills
Executive Support, Troubleshooting, Software Deployment, Leadership, Time Management

Education
DeVry University   2011 — 2013

Robin McCray Robin McCray Cedar City, Utah Details
Robin McCray's Convergys Experience July 2013 - September 2013
Job Title One Teachers Aide/Bus Driver
Industry Transportation/Trucking/Railroad
Experience
Gateway Preparatory Academy  August 2015 - Present
Iron County School District  July 2015 - Present
Gateway Preparatory Academy  May 2014 - 2015
Convergys   July 2013 - September 2013

Skills
Microsoft Office, QuickBooks, CDL Class B, GIMP, Second Life, Customer Service, Management, Cash Handling, Cash Register, Teller Operations, Supervisory Skills, Training, Microsoft Excel, Public Speaking, Microsoft Word, Event Planning, Teaching, Team Building, Outlook, Teamwork, Transportation, Customer Satisfaction, Strategic Planning, Coaching

Education
Dixie State University   2010 — 2015
Associate of Science (A.S.), Communication, General, A

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