Convergys Company

Industry: Information management company

Description

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Employee
Years
Job
Industry
Cory High Cory High Orlando, Florida Area Details
Cory High's Convergys Experience May 2011 - January 2014
Job REALTOR with Olde Town Brokers
Industry Real Estate
Experience
Olde Town Brokers  November 2013 - Present
Convergys   May 2011 - January 2014
Convergys   November 2009 - May 2011
Convergys   October 2008 - November 2010
SmartWatch, Inc.   September 2007 - September 2008
Best Buy  2006 - 2007
Roxy Nightclub   February 2003 - September 2005
Ruby Tuesday  2000 - 2003
Hightech Communications Inc.   1995 - 2003

Skills
Training & Development, Thought Leadership, Leadership Development, Training Skills, Training Delivery, Personal Development, Customer Satisfaction, Customer Focus, Soft Skills, Photoshop, Microsoft Office, Digital Photography, Typing, Lightroom, Photomatix, Clarify, Telegence Billing..., Siebel, Phoenix, Snooper, Windows XP Professional, Low Voltage, Installation Management, Social Media, Social Media Marketing, Sales, Performance Management, Management, Instructor-led Training, Amdocs Clarify, Training, XP, Employee Training, Photomatix Pro, Instructional Design, Troubleshooting, Telegence, Windows XP, Workforce Management, Team Building, Leadership, Call Centers, Coaching, Customer Experience, Employee Engagement, Customer Retention

Education
East Carolina University   1998 — 2001
No Degree, English

Northern Nash Senior High   1995 — 1998
Diploma

Amanda Rush Amanda Rush Augusta, Georgia Details
Amanda Rush's Convergys Experience December 2003 - June 2007
Job alternate Rep, Working Group on Accessibility at Make WordPress
Industry Computer Software
Experience
Make WordPress   January 2014 - Present
make WordPress   January 2013 - Present
Cisco academy for the Vision Impaired   June 2012 - Present
The Modern Whig Party   May 2012 - Present
Customer servant Consultancy   January 2009 - Present
Project Starfish America   2014 - 2014
freedom Scientific  June 2007 - January 2009
Convergys   December 2003 - June 2007

Skills
Web Design, Java, Knowledge Management, CSS, Web Development, WordPress, Blogging, Windows, Training, Start-ups, PHP, HTML, Social Media, Teaching, Software Project..., Databases, Social Media Marketing, Website Development, Usability, Drupal, Social Networking, Web Analytics, User Experience, SEO, E-commerce, Content Management, E-Learning

Education
East Carolina University   2009 — 2012
Information and Computer Technology

East Carolina University   1999 — 2002
Computer science, religious studies

Gardner-Webb University   1998 — 1999
Computer science

Ariel Theroith Ariel Theroith Winterville, North Carolina Details
Ariel Theroith's Convergys Experience July 2012 - Present
Job at
Industry Outsourcing/Offshoring
Experience
Total Outsourced Systems  July 2014 - Present
Convergys   July 2012 - Present
Bojangles  June 2008 - May 2012

Skills
Customer Service, Customer Satisfaction, Hardwork, Microsoft Office, Billing Systems, Cashiering

Education
East Carolina University   2009 — 2014
Economics

Jonian Hoxha Jonian Hoxha Greenville, North Carolina Area Details
Jonian Hoxha's Convergys Experience January 2012 - June 2012
Job Business AnalystReference Data at Credit Suisse
Industry
Experience
Credit Suisse  September 2014 - Present
East Carolina University  May 2013 - May 2014
East Carolina University  January 2013 - August 2013
Convergys   January 2012 - June 2012

Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Outlook, English, Research, Strategic Planning, Financial Analysis, Accounting, Negotiation, Windows, Public Speaking, Leadership

Education
East Carolina University   2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, GPA 3.3

East Carolina University   2007 — 2011
Bachelor of Science Business Administration, Finance, General

Heather Sly Heather Sly Salt Lake City, Utah Details
Heather Sly's Convergys Experience June 2011 - February 2012
Job Student at Eagle Gate CollegeMurray
Industry Hospital & Health Care
Experience
Strategic Staffing Solutions, LLC.   February 2005 - Present
Convergys   June 2011 - February 2012
Granny Nannies  August 2007 - December 2009

Skills
Dental Assisting, Interpersonal..., Cleaning, Hustle, Multiplayer, Thinking Outside The Box, Multitasking Skills, Time Management, Sales, Eagerness to Learn, Healthcare

Education
Eagle Gate College-Murray   2012 — 2013
Certificate, Dental Assisting/Assistant

First Coast Technical College   2007 — 2007
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide

Christine Akers, MPA Christine Akers, MPA Hattiesburg, Mississippi Details
Christine Akers, MPA's Convergys Experience March 2015 - Present
Job Comcast IP Tech at Convergys
Industry Marketing and Advertising
Experience
Convergys   March 2015 - Present
Working Solutions  June 2014 - March 2015
FirstLine Schools  2012 - 2014
National Heritage Academies  2007 - 2012
Great Lakes Academy  2004 - 2007

Skills
Microsoft Office, Zendesk, Citrix, Vendornet, Typing, Ecometry, X-Lite, Written Communication, Data Analysis, Leadership, Team Leadership, Community Outreach, Teaching, Classroom Management, Curriculum Design, Classroom, Teacher Training, Educational Leadership, Teaching English, Middle School, online teaching, E-Learning, Lesson Planning, English Grammar, Google Chrome, Internet Explorer, Firefox, Curriculum Development, Nonprofits, Staff Development, Tutoring

Education
University of Michigan-Flint   2006 — 2008
Master of Public Administration (MPA)

Eastern Michigan University   1995 — 2001
Bachelor of Arts (B.A.), Language Arts

Nora Wallace Nora Wallace Greenville, North Carolina Details
Nora Wallace's Convergys Experience April 2013 - November 2014
Job Reservation Sales Rep at Enterprise Holdings
Industry Outsourcing/Offshoring
Experience
Enterprise Holdings  March 2015 - Present
Convergys   April 2013 - November 2014
Express Market   June 2011 - April 2013
Walmart  July 2007 - November 2010

Skills
Sales, Customer Service

Education
East Carolina University   2005 — 2006
International Business Management

Lakewood High School   2001 — 2005
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program

Brionna Tillman Brionna Tillman Greenville, North Carolina Area Details
Brionna Tillman's Convergys Experience February 2012 - November 2012
Job Public Health Studies at East Carolina University
Industry Health, Wellness and Fitness
Experience
Joyner Library  May 2014 - August 2014
East Carolina University  October 2013 - August 2014
Convergys   February 2012 - November 2012
Wendy's  October 2008 - June 2010

Skills
Public Health, Nutrition, Epidemiology, Time Management, Social Media, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Research, Teamwork, Data Entry, Social Networking

Education
East Carolina University   2013 — 2015
Bachelor of Science (B.S.), Public Health

University of North Carolina at Charlotte   2010 — 2012

Kerri Sutton Kerri Sutton Eagle Mountain, Utah Details
Kerri Sutton's Convergys Experience 2013 - 2014
Job Customer Service Representative
Industry Consumer Services
Experience
Convergys   2013 - 2014

Education
Eagle Gate College-Murray   2014 — 2014
Pharmacy Technician/Assistant

Beckie Middendorf Beckie Middendorf Cincinnati Area Details
Beckie Middendorf's Convergys Experience February 2011 - May 2011
Job Director of Development at St. Henry District High School
Industry Education Management
Experience
St. Henry District High School  September 2011 - Present
St. Henry District High School  2011 - 2015
St. Henry District High School  2011 - 2015
St. Henry District High School  2011 - 2015
Ethicon Endo-Surgery  May 2010 - September 2011
Middendorf Editorial   October 2003 - September 2011
Convergys   February 2011 - May 2011
Fifth Third Bank  May 1994 - October 2003
Eastern Kentucky University  August 1993 - May 1994
SWECO  May 1991 - December 1993

Skills
Desktop Publishing, Editing, Proofreading, Advertising, Fundraising, Marketing, Public Speaking, Newsletters, Public Relations, Copy Editing, Content Management, Web Content, Press Releases, Creation Of Training..., Publications, Direct Mail, Newspapers, Writing, Team Building, Leadership, Copywriting, Training, Strategic Communications

Education
Eastern Kentucky University   1990 — 1994
BA, Journalism

walton verona   1986 — 1990

Dale Urban Dale Urban Melbourne, Florida Details
Dale Urban's Convergys Experience November 2010 - February 2011
Job Sales Representative
Industry Consumer Services
Experience
SafeStreets USA  May 2015 - Present
Self -Employed  May 2012 - Present
Top Dog Express Car Wash   January 2012 - May 2012
Self -Employed  February 2011 - January 2012
Convergys   November 2010 - February 2011

Skills
Customer Service, Microsoft Office, Microsoft Word

Education
Eastern Florida State College   2011 — 2016
Associate’s Degree, Undecided, 3.0

Eastern Florida State College   2011 — 2016
Associate’s Degree, Undecided

Amy Eagon Amy Eagon Spokane, Washington Area Details
Amy Eagon's Convergys Experience October 2013 - July 2014
Job Front Desk Representative at Muv Fitness
Industry Health, Wellness and Fitness
Experience
Muv Fitness   October 2014 - Present
OZ Fitness  July 2014 - October 2014
Convergys   October 2013 - July 2014
Salmon Creek Physical Therapy   August 2012 - October 2013
Oz Fitness  October 2011 - August 2012
Papa Murphy's International  July 2011 - October 2011
Eastern Washington University  September 2007 - January 2011
Apex Physical Therapy  January 2009 - April 2009

Skills
Time Management, Teamwork, Research, Microsoft Excel, AED, Facebook, First Aid, Cpr Certified, PowerPoint, Microsoft Office, Data Entry, Microsoft Word

Education
Eastern Washington University   2014 — 2016
Master's degree, Public Health

Eastern Washington University   2007 — 2011
Bachelors of Science, Exercise Science

Bill Watkins Bill Watkins Cincinnati Area Details
Bill Watkins's Convergys Experience 1991 - 2002
Job Sr. Manager Information Technology at PPD
Industry Information Technology and Services
Experience
PPD  December 2014 - Present
Quest Diagnostics  April 2006 - November 2014
MedPlus  August 2004 - April 2010
MedPlus  August 2002 - April 2006
Convergys   1991 - 2002
SuperX Drug Stores   1987 - 1991
Cintas  1985 - 1987

Skills
SDLC, Business Analysis, Requirements Gathering, Integration, Scrum, Agile Methodologies, Software Development, Agile Project Management, Project Management, Team Leadership, Software Documentation, Vendor Management, Process Improvement, Business Process..., Workshop Facilitation, Visio, Quality Assurance, Requirements Analysis, Requirements Management, Testing, Leadership, Management, Program Management, Six Sigma, Healthcare Information..., PMP, Business Requirements, Business Process, Project Portfolio..., Software Project..., SharePoint, Cross-functional Team..., Waterfall, Customer Experience, Telecommunications, IT Management, IT Strategy, Change Management, Technical Leadership, Staff Development, Portfolio Management, IT Transformation, Team Management

Education
Eastern Kentucky University   1981 — 1985
BBA, Management Information Systems and Finance

grace massala grace massala Raleigh, North Carolina Details
grace massala's Convergys Experience May 2012 - January 2013
Job Intern at Global Hope India
Industry Health, Wellness and Fitness
Experience
Global Hope India  January 2013 - May 2013
Convergys   May 2012 - January 2013

Skills
Program Evaluation, Program Implementation, Public Speaking, Health Program Planning, Donor Management, Creativity, Customer Service, Health Promotion, Highly responsible, Bilingual English-French

Education
East Carolina University   2009 — 2013
Bachelor's degree with concentration in community health, Public Health, 3.4 GPA

Benajmin Shoup Benajmin Shoup Lake Mary, Florida Details
Benajmin Shoup's Convergys Experience January 2015 - Present
Job Tech support 2 at Convergys
Industry Computer Hardware
Experience
Convergys   January 2015 - Present
Professional Staffing Services Group   October 2013 - October 2014
Concord Management  June 2013 - September 2013
Comcast  May 2011 - June 2013
Connextions  January 2010 - May 2011
Information Technology and Data Solutions   October 2007 - January 2009

Skills
Information Technology, Troubleshooting, Internet Troubleshooting, Computer Hardware, Computer Repair, Computer Security, Customer Service, Customer Support, General Electric, Networking, Wireless Networking, Computer Games, Gaming, Model Making, Model Building, Technical Support, Help Desk Support, Servers, Windows 7, Blackberry Enterprise..., Software Installation, Operating Systems, XP, Network Administration, Windows Server, Microsoft Exchange, Active Directory, Hardware, Laptops, VMware, System Administration, Network Security, Printers, Windows, Desktop Computers, Virtualization, Remote Desktop, Routers, Software Documentation, Windows XP

Education
University of Central Florida   2003 — 2007
Bachelor's degree, Information Technology

Brevard Community College   2001 — 2003
Associate of Arts (A.A.), General Studies

Scott Cotner-Young Scott Cotner-Young Cincinnati Area Details
Scott Cotner-Young's Convergys Experience 1998 - 2002
Job Sibcy Cline Realtors Campbell County Office
Industry Real Estate
Experience
Sibcy Cline Realtors  2013 - Present
Convergys   1998 - 2002

Skills
Customer Service, Negotiation, Budgets, Strategic Planning, Sales, New Business Development, Team Building, Marketing Strategy, New Home Sales, Microsoft Office, Investment Properties, Real Estate

Education
East Tennessee State University   1981 — 1988

Brent Giffen Brent Giffen Cincinnati Area Details
Brent Giffen's Convergys Experience September 2011 - February 2013
Job Information Security Analyst for Toyota
Industry Computer & Network Security
Experience
TEKsystems  September 2013 - Present
Convergys   September 2011 - February 2013
Datalliance  January 2010 - June 2011
ResolvIt  February 2008 - December 2009
The Nielsen Company  July 2006 - July 2007
IBM Blue Direct   November 2005 - July 2006
USC Consulting Group  February 2004 - October 2005
Federated Systems Group  July 1999 - July 2003
U.S. Bank   February 1998 - July 1999
Capgemini  February 1997 - February 1998

Skills
Six Sigma Green Belt..., Change Management, Lean Manufacturing, Business Analysis, Business Process..., Process Improvement, Analysis, Problem Solving, Access, Continuous Improvement, Team Leadership, Team Building, SQL, Project Management, Six Sigma, Risk Management, Management, Security, Training, CRM, Vendor Management, Strategy, Visio, Software Documentation, Start-ups, Information Security, Program Management, Business Process, MS Project, Integration, IT Strategy, Business Intelligence, ITIL, Requirements Analysis, SharePoint

Education
Eastern Kentucky University   1990 — 1995
BA, Organizational Speech Communications

Jackson High School   1986 — 1990

Alton Groff Alton Groff Salt Lake City, Utah Details
Alton Groff's Convergys Experience September 2013 - Present
Job billings incall agent at convergys
Industry Marketing and Advertising
Experience
convergys   September 2013 - Present
Eagle Gate College  June 2012 - Present
Rubio's Restaurants, Inc.   April 2012 - September 2012
Maverick Gas Station   February 2012 - May 2012

Skills
Customer Service, Resolving customer..., creating technical..., Intermediate computer..., Spreadsheet and Basic..., Provide leadership and..., managing various...

Education
Eagle Gate College-Murray   2012 — 2013
Associate's degree, Business Administration and Management, General

Christa Ashford Christa Ashford Charlotte, North Carolina Area Details
Christa Ashford's Convergys Experience June 2014 - September 2014
Job US Veteran
Industry Medical Practice
Experience
USAContactPoint   May 2014 - Present
Convergys   June 2014 - September 2014
World Ventures  March 2013 - July 2014
Melaleuca:The Wellness Company  June 2013 - March 2014
CPI Corp.  September 2007 - February 2011
US Navy  February 2001 - September 2004

Skills
Customer Service, Cpr Certified, Medical Terminology, Microsoft Word, Microsoft Excel, Data Entry, Medical Billing, Sales, Healthcare, Telephone Skills, Time Management, Administrative..., Office Administration, Cashiering, Teamwork, Supervisory Skills, Microsoft Office, PowerPoint, Filing, Social Networking, Training, Administration, Facebook, Appointment Scheduling, CPR Certified, Leadership, Public Speaking, Event Planning, Social Media

Education
ECPI College of Technology   2012 — 2013
Associate of Applied Science, Medical Administration

Northwest School of Arts   1997 — 2000
Fine/Studio Arts, General

Jasmine Taborn Jasmine Taborn Greenville, North Carolina Area Details
Jasmine Taborn's Convergys Experience May 2013 - August 2013
Job Summer Intern at Patheon
Industry Logistics and Supply Chain
Experience
Patheon  June 2014 - Present
ECU Center for Survey Research   August 2010 - Present
Convergys   May 2013 - August 2013
Cypress Glenn Retirement Community   September 2011 - October 2012
ECU Family Medicine   October 2009 - May 2010

Skills
Logistics, Inventory Management, Microsoft Excel, Customer Service, Supply Chain Management, Microsoft Office, Outlook, Negotiation, Microsoft Word, PowerPoint, Warehousing, Supply Chain, Logistics Management, Strategic Planning, Purchasing, Budgets, Operations Management, Procurement, Shipping, Sales Management

Education
East Carolina University   2010 — 2014
Bachelor's, Industrial Distribution & Logistics, 3.1 GPA

East Carolina University
Bachelor of Science (BS), Industrial Distribution and Logistics

Brenda Ewen Brenda Ewen Greenville, North Carolina Area Details
Brenda Ewen's Convergys Experience September 2006 - November 2007
Job Senior Secretary/Cardiology Services Administration
Industry Hospital & Health Care
Experience
Vidant Medical Center  November 2009 - Present
24-7 Communications   November 2007 - January 2009
Convergys   September 2006 - November 2007

Skills
Medical Terminology, EMR, Access, HIPAA, Healthcare Information..., Healthcare, Epic Systems, Patient Safety, EHR, Healthcare Management, Data Analysis, Visio, Software Documentation, Leadership, Hospitals, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Research, Microsoft Word, Nonprofits, Editing, Teaching, Event Planning

Education
East Carolina University   1995 — 2000
BSBA, INFORMATION SYSTEMS

DeVonne Stewart DeVonne Stewart Hermitage, Tennessee Details
DeVonne Stewart's Convergys Experience March 2008 - December 2009
Job Learning and DevelopmentTraining at Xerox
Industry Business Supplies and Equipment
Experience
Xerox  June 2010 - Present
Girls Incorporated  August 2009 - June 2010
Convergys   March 2008 - December 2009

Skills
Community Development, Coordination, Community Organizing, Music Publishing, Creative Writing, Instructor-led Training, Group Training, Social Entrepreneurship, Social Skills, Activity Coordination

Education
The University of Tennessee at Chattanooga   2007 — 2009

East Tennessee State University   2005 — 2007

Victor Alvelo Victor Alvelo Orlando, Florida Area Details
Victor Alvelo's Convergys Experience July 2009 - August 2010
Job Patient Care Coordinator
Industry Hospital & Health Care
Experience
Aetna speciality pharmacy   November 2014 - Present
Catamaran  April 2014 - November 2014
Catamaran  September 2012 - April 2014
Walgreens  July 2010 - September 2012
Convergys   July 2009 - August 2010
Spherion  September 2008 - January 2009
Activant Solutions  June 2005 - June 2008
Activant Solutions  June 1999 - June 2005
DISC  December 1996 - June 1999

Skills
EDI, Databases, Leadership, Linux, Management, Microsoft Office, Process Improvement, Unix, Windows

Education
Tunxis Community College   2000 — 2004
none, Progrmming

Eastern University   1991 — 1993
none, n/a

Olney   1987 — 1991
Diploma

Kathy Nahle Kathy Nahle Orlando, Florida Area Details
Kathy Nahle's Convergys Experience March 2000 - March 2012
Job Oracle Database Analyst at Adventist Health System
Industry Computer Software
Experience
Adventist Health System  October 2014 - Present
NetCracker  March 2012 - October 2014
Convergys   March 2000 - March 2012
Convergys   March 2000 - March 2012
Harris  1993 - 2008
Team Information Services  1995 - 2000
AT&T  1995 - 1996
Northrop Grumman Systems   1994 - 1995
McDonnell Douglas Space Systems  1989 - 1994
Lockheed Space nSystems   1984 - 1989

Skills
PL/SQL, Oracle, Unix, Oracle RAC, Database Administration, Unix Shell Scripting, SQL, RMAN, Data Warehousing, Performance Tuning, SDLC, Requirements Analysis, Data Migration, Data Modeling, Database Design, Solaris, ETL, SQL Tuning, SQL*Plus, Systems Analysis, Shell Scripting, Databases, Erwin, Solution Architecture, Microsoft SQL Server, Production Support, Software Development, AIX, COBOL, Linux, Integration, Oracle Reports, Weblogic, WebLogic

Education
Rollins College   1985 — 1989
Bachelor of Science (BS), Computer Software Engineering

Brevard Community College   1977 — 1984
Associate of Science (A.S.), Computer Programming

Kendall Schafer, PMP Kendall Schafer, PMP United States Details
Kendall Schafer, PMP's Convergys Experience August 1988 - July 1991
Job Manager of Mobile Services Engineering at U.S. Cellular & Business Solutions Engineering and Operations
Industry Wireless
Experience
U.S. Cellular   April 2012 - Present
Motorola  August 2000 - April 2012
Aerial Communications (Now T-Mobile)   June 1997 - July 2000
Telegen Group   July 1994 - June 1997
Ameritech Cellular (now Verizon Wireless)   July 1991 - June 1994
Convergys   August 1988 - July 1991

Skills
Telecommunications, Cellular Communications, Mobile Communications, Product Marketing, UMTS, Program Management, Wireless, 4G, GSM, Managed Services, Call Center, Mobile Devices, Cross-functional Team..., Operations Management, Team Management, CDMA, Customer Experience, IP, Start-ups, SIP, Mobile Technology, Vendor Management, Network Design, Customer Retention, Computer Network..., Process Improvement, VoIP, 3G, Product Management, Sales Operations, SS7, Networking, WiMAX, Integration, Product Lifecycle..., Team Leadership, Broadband, Customer Satisfaction, EVDO, LTE, Project Management, Business Case, Management, RF, Ethernet, Microwave, WCDMA, Call Centers, GPRS, BSS

Education
Eastern Washington University   1983 — 1987

The George Washington University
PMP

Miranda Sheaffer Miranda Sheaffer United States Details
Miranda Sheaffer's Convergys Experience May 2015 - August 2015
Job College Student
Industry
Experience
Convergys   May 2015 - August 2015

Skills
Customer Service, Microsoft Office, Microsoft Word, Time Management, Outlook, PowerPoint, Leadership Development

Education
Eastern Kentucky University   2013 — 2017
Bachelor's Degree, Criminal Justice and Computer Information Systems, Sophomore

Robert McKinney Robert McKinney Orlando, Florida Area Details
Robert McKinney's Convergys Experience 1989 - 2011
Job uCMDB Technician at Citizens Bank
Industry Information Technology and Services
Experience
Citizens Bank  January 2014 - Present
Seeking uCMDB Position   September 2013 - January 2014
Teksystems working at FedEx   October 2012 - September 2013
The Epitec Corp   October 2011 - October 2012
None  July 2011 - July 2011
Convergys   1989 - 2011

Skills
Mainframe, Windows Server, Operating Systems, Integration, PMP, Disaster Recovery, Networking, Database Design

Education
Brevard Community College
Associate, Computer Programming

Krysta Igo Krysta Igo Greenville, North Carolina Details
Krysta Igo's Convergys Experience May 2013 - August 2013
Job DIRECTV Residental Sales Associate at Alorica
Industry Higher Education
Experience
Alorica  May 2014 - Present
RuffaloCODY  August 2013 - December 2013
Convergys   May 2013 - August 2013
NexxLinx  June 2012 - August 2012
Little Ducks Daycare   June 2009 - August 2012
Jacksonville Treatment Center   June 2009 - August 2011

Skills
Cash-handling, Data Entry, Question Answering, Multi-line Phone, Typing, Customer Service, Customer Retention, Technical Support, Call Centers, Fundraising, Telecommunications, Telefundraising, People Skills, Microsoft Office, Sales

Education
East Carolina University   2011 — 2015
Psychology

Northside High School   2007 — 2011
H.S. Diploma

Denise Renee Greene Denise Renee Greene Greenville, North Carolina Area Details
Denise Renee Greene's Convergys Experience June 1999 - June 2001
Job BO, IT System Analyst IV at BB&T
Industry Financial Services
Experience
BB&T  April 2002 - Present
Regional Acceptance Corp  2003 - 2008
Convergys   June 1999 - June 2001
Wachovia  1995 - 2000

Skills
Active Directory, Servers, Windows Server, XP, Operating Systems, Troubleshooting, Security, Credit Risk, Financial Risk, Credit, Loans, Customer Service, Microsoft Office, Finance, Underwriting, Visio, Business Analysis, VMware, SharePoint, Software Documentation, System Administration, Disaster Recovery, Vendor Management, Call Centers, Systems Analysis, IT Management, ITIL, Process Improvement, Cisco Technologies, SQL, Windows XP, Database Administration, Integration, SDLC, Databases, Requirements Analysis, Requirements Gathering, Business Requirements, Computer Hardware, Data Warehousing, PMP, IT Strategy, Risk Management, Analysis, Banking, MS Project, User Acceptance Testing, Microsoft SQL Server, IT Operations, Software Project...

Education
J Y Monk Real Estate School   2006 — 2006
Real Estate, Real Estate Broker

East Carolina University   1993 — 1997
BSBE, Information Technology

Andrew Parkins Andrew Parkins Greater Chicago Area Details
Andrew Parkins's Convergys Experience December 2000 - February 2005
Job Programmer Analyst Advanced
Industry Computer Software
Experience
Aon Hewitt  November 2011 - Present
Hewitt Associates  February 2005 - November 2011
Convergys   December 2000 - February 2005

Skills
JCL, SQL, SDLC, Requirements Gathering, Requirements Analysis, Microsoft Office, Systems Analysis, Process Improvement, Software Documentation, Outsourcing

Education
Eastern Illinois University   1998 — 2000
Bachelors, Mathematics and Computer Science

Rock Valley College   1996 — 1998
Associates, Mathematics and Computer Science

Pecatonica High School   1994 — 1996

Carbon High School   1994 — 1994

Shenita Jackson, M.S. Shenita Jackson, M.S. Charlotte, North Carolina Details
Shenita Jackson, M.S.'s Convergys Experience January 2013 - Present
Job Medical Physicist
Industry Hospital & Health Care
Experience
Convergys   January 2013 - Present
American Campus Communities  2011 - 2012
Wake Forest Baptist Health  May 2008 - July 2008
Southern University and A&M College System  May 2007 - July 2007

Skills
Healthcare, Research, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Access, Community Outreach

Education
East Carolina University   2010 — 2012
Master of Science (M.S.), Medical Physics

South Carolina State University   2006 — 2010
Bachelor of Science (B.S.), Physics

West Charlotte Senior High School   2002 — 2006

Amy Wenzel Amy Wenzel Franklin, Ohio Details
Amy Wenzel's Convergys Experience August 2015 - Present
Job Marketing at Convergys
Industry Marketing and Advertising
Experience
Convergys   August 2015 - Present
The Reynolds and Reynolds Company  September 2012 - July 2013
The Helpful City Guide   May 2012 - September 2012
Good News Ohio, LLC   2009 - 2012

Education
Eastern Kentucky University   2002 — 2006
Bachelor of Arts (BA), Public Relations

Eastern Kentucky University   2002 — 2006
Bachelor's degree, Public Relations, Advertising, and Applied Communication

Jackie Koonce Jackie Koonce Greenville, North Carolina Area Details
Jackie Koonce's Convergys Experience May 2001 - August 2004
Job Ceo at Jenesis, LLc/Virtual Staffing Corp/Partnered With Arise Virtual Solutions
Industry Staffing and Recruiting
Experience
Arise Virtual Solutions Inc.  September 2011 - Present
Jenesis, LLC   December 2010 - Present
Mary Kay  June 1999 - Present
Liberty Mutual Insurance  September 2010 - October 2011
Pitt County Schools  September 2005 - May 2009
Convergys   May 2001 - August 2004

Skills
Strategic Planning, Entrepreneurship, Team Building, Start-ups, Marketing, Small Business, Business Development, Sales, Call Centers, Customer Service, Contractors, Consulting, Compliance, Finance, Employee Benefits, Telecommunications, Invoicing, Microsoft Excel, Time Management, Coaching, Payroll, Leadership, Microsoft Word, Management, PowerPoint, Recruiting, Budgets, Human Resources, Customer Satisfaction, Leadership Development, Accounts Payable, Social Networking

Education
East Carolina University   2004 — 2008
Bachelor's degree, English

Dallin Jensen Dallin Jensen Spokane, Washington Area Details
Dallin Jensen's Convergys Experience January 2011 - September 2011
Job Geology Department Teacher's Assistant at Eastern Washington University
Industry Renewables & Environment
Experience
Eastern Washington University  September 2012 - Present
ANR Group Inc  June 2014 - September 2014
City of Spokane  2014 - 2014
City of Spokane  2014 - 2014
People to People Ambassador Programs  May 2012 - September 2012
Convergys   January 2011 - September 2011
Safeway  June 2010 - August 2010

Skills
Troubleshooting, 3.7 in Hydrogeology 470, 3.7 in Crystallography..., 4.0 in ArcGIS 323, Fully proficient in...

Education
Eastern Washington University   2011 — 2015
Bachelor of Science (B.S.), Geology/Environmental Science Dual Major, 3.72

Cortney Thompson Cortney Thompson Charlotte, North Carolina Details
Cortney Thompson's Convergys Experience February 2013 - Present
Job Student at ECPI College of Technology
Industry Hospital & Health Care
Experience
Carolina Medical Center Urgent Care   May 2014 - Present
Convergys   February 2013 - Present

Skills
Microsoft Office, Microsoft Excel, Communication, Call Center Development, Medical Terminology, Medical Billing, Medical Education, Medicine, Medical Assisting, Phlebotomy, EKG, Data Entry, Customer Service

Education
ECPI University   2013 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant

ECPI University   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Health and Medical Administrative Services

Anne Gray Liversidge, Ph.D. Anne Gray Liversidge, Ph.D. Portland, Oregon Details
Anne Gray Liversidge, Ph.D.'s Convergys Experience October 2014 - January 2015
Job Teacher of the Deaf at Evergreen School District
Industry Education Management
Experience
Evergreen School District  August 2015 - Present
Tualatin Hills Park & Recreation District  March 2015 - August 2015
Convergys   October 2014 - January 2015
Howard County Public Schools  February 2012 - June 2013
Howard Community College  January 2011 - May 2012
Anne Arundel Community College  August 2010 - December 2010
Northern Virginia Community College  January 2007 - May 2010
Montgomery Community College  January 2008 - May 2008
Frederick County Public Schools  August 2006 - May 2007
University of Maryland University College  January 2005 - May 2005

Skills
Teaching, American Sign Language, Higher Education, Curriculum Design, Staff Development, Special Education, Lesson Planning, E-Learning, Tutoring, Instructional Design, Classroom, Behavior Management, Elementary Education, Curriculum Development, IEP, Research, Public Speaking, Community Outreach

Education
University of Maryland College Park   1997 — 2003
Ph.D., Education Policy and Leadership, 3.7 GPA

Lewis and Clark College   1992 — 1993
M.Ed., Special Education: Deaf and Hard of Hearing, 3.7 GPA

Earlham College   1984 — 1990
BA, Peace and Global Studies, 3.2 GPA

Friends Central School   1978 — 1984
High School

Darren LoPresti Darren LoPresti Cincinnati Area Details
Darren LoPresti's Convergys Experience November 2009 - April 2014
Job Cisco Voice Engineer
Industry Computer Networking
Experience
Convergys   November 2009 - April 2014
Waltz Business Solutions  August 2009 - November 2009
Uptime Unlimited, LLC   August 2008 - August 2009
CDP Networks   March 2005 - February 2009
SYNCORP   1999 - 2002

Skills
Routers, Firewalls, Cisco Technologies, Active Directory, Switches, WAN, VoIP, LAN-WAN, Unified Communications, CCNA, Cisco Call Manager, Networking, Routing, Servers, Troubleshooting, OSPF, Windows Server

Education
Northern Kentucky University   1998 — 2000
Associates, Behavioral Science

Eastern Kentucky University   1997 — 1998
Behavioral Science

Berry Belcher Berry Belcher Sioux City, Iowa Area Details
Berry Belcher's Convergys Experience March 2014 - Present
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   March 2014 - Present
Stream Global Services  May 2012 - March 2014
Wells Fargo  September 2006 - May 2012
APAC  March 2003 - October 2006
Tele-Servicing Innovations   February 1996 - December 2002

Skills
Call Center, Customer Retention, Telemarketing, Customer Acquisition, Forecasting, Workforce Management, Leadership, Team Building, BPO, Performance Management, Call Centers, Strategy, Lead Generation, CRM, Account Management, Training, Analytics, Sales Operations, Sales, P&L Management, New Business Development, Outsourcing, Management, Coaching

Education
Eastern Oregon University   2011 — 2013
Bachelors, Business Administration

Portland Community College   2008 — 2011
Associates, General Studies

Marc Sandoval Marc Sandoval Rio Rancho, New Mexico Details
Marc Sandoval's Convergys Experience March 2012 - Present
Job Trainer at Convergys
Industry Education Management
Experience
Convergys   March 2012 - Present
Eastern Washington University  September 2009 - December 2011
T-Mobile  May 2006 - July 2009

Skills
Microsoft Office, Adobe Creative Suite, Operating Systems, Active Directory, HTML, CSS, Organizational Design, Self Starter, Punctual, Mac OS, Android, Blackberry, Documentation, Technical Writing, Technical Documentation, Help Desk Management, Technical Training, Graphic Design, Technical Communication, Editing, Training, Troubleshooting, Technical Support, Time Management, Team Leadership, SharePoint, SnagIt, PowerPoint, Copy Editing, Instructional Design, CMS, Instructor-led Training, Hands-on Training, Research, Wireless Networking, Microsoft Excel, Leadership, Learning Management..., Training Delivery, Customer Service, Program Management, Software Documentation, Marketing Communications, Public Speaking

Education
Eastern Washington University   2009 — 2011
BA, Technical Communications

The University of New Mexico   2005 — 2009

Charles F Simmons IV Charles F Simmons IV Hampton, Virginia Details
Charles F Simmons IV's Convergys Experience June 2007 - June 2010
Job Lead Technology Coordinator at Bryant & Stratton College
Industry Computer & Network Security
Experience
Bryant & Stratton College  June 2014 - Present
Bryant & Stratton College  November 2010 - June 2014
Suddenlink Communications  June 2007 - August 2010
Convergys   June 2007 - June 2010
QVC  2002 - 2005
Silicon Solutions   2001 - 2002
Nike  1992 - 2000

Skills
Customer Service, Problem Solving, Customer Satisfaction, Call Center, Supervisory Skills, Microsoft Office, Inventory Management, Coaching, Excel, Computer Hardware, Microsoft Excel, Call Centers, Public Speaking, Account Management, Management, Analysis, Leadership, Training

Education
East Carolina University   1999 — 2002
Bachelors Degree, Business Administration; Decision Science (Management Information Systems)

Feleesha Sterling Feleesha Sterling Hickory/Lenoir, North Carolina Area Details
Feleesha Sterling's Convergys Experience December 2008 - February 2010
Job User Experience and Interactive Media
Industry Media Production
Experience
Belk  August 2014 - Present
Steele Rubber Products  January 2014 - August 2014
Steele Rubber Products  January 2012 - January 2014
Steele Rubber Products  June 2011 - December 2011
Convergys   December 2008 - February 2010

Skills
Wireframes, Web Design, Graphic Design, Content Creation, Photoshop, Google Analytics, InDesign, WordPress, Microsoft Office, Final Cut Pro, Videography, Constant Contact, Newsletter Production, Social Media Strategy, Page Design, Adobe Indesign, Basic CSS, Adobe Photoshop, Adobe Premiere Pro, Social Media, Copy Editing, Social Media Marketing, Premiere, Newsletters, Press Releases, Content Strategy

Education
Quinnipiac University   2010 — 2012
Master of Science (MS), Interactive Media

East Tennessee State University   2005 — 2008
Bachelor of Arts (BA), Journalism

Eric Swart Eric Swart Morrisville, North Carolina Details
Eric Swart's Convergys Experience July 2013 - July 2014
Job Student at East Carolina University
Industry Logistics and Supply Chain
Experience
Landstar  August 2014 - April 2015
Convergys   July 2013 - July 2014
Macy's  June 2012 - June 2013

Skills
Customer Service, Freight Brokerage, Logistics, Sales, Time Management, Customer Satisfaction, Data Analysis, Microsoft Office, Goal Oriented, Troubleshooting, Access, Supply Chain, Software Documentation, Microsoft Excel, Customer Experience, Supply Chain Operations, Account Management

Education
East Carolina University   2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Industrial Technology

Vance-Granville Community College   2013 — 2015
Associate of Arts and Sciences (AAS), Global Logistics Technology

Susan Houben Susan Houben Cincinnati Area Details
Susan Houben's Convergys Experience April 2009 - December 2010
Job Quality Analyst at Fifth Third Bank / Adjunct Professor at Northen Kentucky University
Industry Professional Training & Coaching
Experience
Fifth Third Bank  April 2014 - Present
Northern Kentucky University  August 2014 - Present
Fifth Third Bank  November 2011 - April 2014
Vantiv Merchant Services   2010 - 2011
Convergys   April 2009 - December 2010
Highlands High School Band Volunteer   January 2009 - April 2010
Fidelity Investments  2004 - 2008
Fidelity Investments  1999 - 2004
Fidelity Investments  1993 - 1999

Skills
Call Center, Coaching, Training Delivery, Loss Mitigation, Team Building, Process Improvement, Cross-functional Team..., Training, Team Leadership, Performance Management, Leadership, Operations Management, Call Centers, Policy Analysis, Compliance, Collaborative Problem..., Change Management, Quality Assurance, Sales, Customer Service, Time Management, Leadership Development, Vendor Management, Risk Management, Customer Satisfaction, Banking, Employee Training, Teamwork, Customer Experience, Customer Retention, CRM, Analysis

Education
Northern Kentucky University   2010 — 2012
Masters of Science, Executive Leadership and Organizational Change

Eastern Kentucky University   1986 — 1991
BA, English Education

Highlands High School   1978 — 1983

Ernie Blevins Ernie Blevins Cincinnati Area Details
Ernie Blevins's Convergys Experience January 2007 - June 2011
Job Materials Handler/Shipping Clerk At Compucom
Industry Computer Hardware
Experience
Compucom Technologies  July 2013 - Present
Ecco USA  August 2012 - June 2013
Convergys   January 2007 - June 2011
Southern Gateway Chorus   1998 - 2009

Skills
Singing, Microsoft Office, Computer Hardware, Mac OS X, Microsoft Excel, Customer Service, Sales, Windows Vista, Call Center, Music, Outlook, Printers, Networking, Call Centers, OS X, Lotus Notes, Customer Satisfaction, Windows, Technical Support, Training, Troubleshooting, Software Documentation, Inventory Management, Team Building, Team Leadership, Data Entry, Process Improvement, System Administration, Management, Leadership

Education
Eastern Kentucky University   1977 — 1983
Associates, Music Education

Rockcastle County High School   1972 — 1977
Diploma, General Studies

Holly Porazinski Holly Porazinski Jacksonville, Florida Area Details
Holly Porazinski's Convergys Experience April 2007 - June 2010
Job Fraud Prevention Analyst at FSV Payment Systems
Industry Financial Services
Experience
FSV Payment Systems  April 2014 - Present
NorthGateArinso (NGA)   June 2010 - 2013
Convergys   April 2007 - June 2010
Convergys   June 2006 - April 2007
CitiStreet  February 2005 - June 2006
CitiStreet  August 2003 - February 2005
CitiStreet  September 2002 - August 2003

Skills
Employee Benefits, Benefits Administration, HRIS, Deferred Compensation, Human Resources, PeopleSoft, Onboarding, Employee Relations, Applicant Tracking..., Performance Management, Personnel Management, HR Policies, Vendor Management, Customer Service, Talent Management, Outsourcing, Research, Process Improvement, Pension Administration, Due Diligence, Quality Management, Financial Services, Payments, Prepaid Cards, Operations, Payroll Cards, Debit Cards

Education
Eastern Michigan University
Bachelor of Science (B.S.), Therapeutic Recreation/Recreational Therapy

Teresa Woodard Teresa Woodard Wilson, North Carolina Details
Teresa Woodard's Convergys Experience September 2013 - February 2015
Job Customer Service Agent at Convergys
Industry Consumer Services
Experience
Convergys   September 2013 - February 2015
Wake County Public School System  February 2004 - June 2013
Wake County Public School System  February 2004 - June 2013
Wilson Technical Community College   February 2000 - May 2003
Duffus and Associates   October 1996 - December 1999

Skills
Tutoring, Lesson Planning, Curriculum Design, Classroom Management, Curriculum Development, Interviews, Policy, Adult Education, Teaching, Classroom, Higher Education, Staff Development, Student Affairs, Student Development, Administration, Instructional Technology, Admissions

Education
East Carolina University   1995 — 1997
Bachelor of Arts, Communications

Beddingfield High School   1988 — 1992
High school diploma, Academic

East Carolina University
Bachelor of Arts (B.A.), Communitcations

Ava Maxwell Ava Maxwell Fort Mill, South Carolina Details
Ava Maxwell's Convergys Experience July 2011 - July 2013
Job Account Receivable Management
Industry Financial Services
Experience
W&F Inc.   August 2013 - Present
Blu Cigs   July 2013 - August 2013
Convergys   July 2011 - July 2013
n/a  August 2009 - July 2011
Scope Services  June 2005 - June 2009
PCA International  October 2002 - June 2005

Skills
Customer Service, Outlook, Customer Satisfaction, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, Invoicing, Team Leadership, Training, Teamwork, Time Management, Editing, Team Building, PowerPoint, Coaching, Payroll, Accounts Receivable, Accounts Payable, Customer Retention, Management, Quality Assurance, Software Documentation, Leadership, Process Improvement

Education
CPCC   1997 — 1998
Accounting

ECPI College of Technology
n/a, Criminal Justice

Dan Baenziger Dan Baenziger Cincinnati Area Details
Dan Baenziger's Convergys Experience February 1994 - March 1999
Job Inside Sales Manager
Industry Business Supplies and Equipment
Experience
Seeking New Position  August 2015 - Present
Aurora Casket Company  October 2013 - July 2015
Total Quality Logistics  October 2012 - October 2013
AT&T  February 2011 - March 2012
Cincinnati Bell  September 2008 - August 2009
ABC Pediatric Therapy  2003 - 2007
Cingular Wireless  1999 - 2004
Convergys   February 1994 - March 1999
J&M Reproduction   1991 - 1992
J&M Reproduction   1991 - 1992

Skills
Managed Services, Sales, MPLS, Sales Process, Contract Negotiation, Marketing, B2B, Strategic Planning, Selling, SIP, Marketing Strategy, Customer Satisfaction, Sales Operations, Cloud Computing, IP, Training, Recruiting, Coaching, Team Leadership, Team Building, Sales Management, New Business Development, Direct Sales, Management, Account Management, Customer Service

Education
Eastern Michigan University   1986 — 1991
Organizational Communication / Marketing

Alice Westbrook Alice Westbrook Cincinnati Area Details
Alice Westbrook's Convergys Experience April 2007 - November 2009
Job Lead Business Analyst at Gap Inc.
Industry Information Technology and Services
Experience
Gap Inc.  February 2013 - Present
SLK  November 2011 - February 2013
The Devine Group  April 2010 - January 2012
Brown Mackie College  March 2010 - April 2010
Convergys   April 2007 - November 2009
Convergys   September 1997 - November 2009
Convergys   September 2006 - April 2007
Convergys   April 2004 - September 2006
Convergys   January 2003 - April 2004
Convergys   July 2000 - January 2003

Skills
Perl, ASP, C++, Unix, Microsoft Office, SDLC, COBOL, JCL, SQL, Requirements Analysis, Software Development, XML, Application Development, SQL Server, Waterfall, Requirements Gathering, ClearCase, Testing, HTML, Business Analysis, Oracle SQL, Quality Assurance, PL/SQL, JavaScript, VBScript, UML, Databases, Weblogic, Linux, Visual Studio, Test Cases, Quality Center, Web Applications, Oracle, Test Planning, Visual Basic, Microsoft SQL Server

Education
Eastern Kentucky University
BBA, Information Systems

Billy Turnbow Billy Turnbow Dallas/Fort Worth Area Details
Billy Turnbow's Convergys Experience December 2000 - August 2011
Job TAC Engineer, UCIS
Industry Information Technology and Services
Experience
Cisco Systems  August 2011 - Present
Convergys   December 2000 - August 2011
Intervoice  July 1998 - November 2000

Skills
Disaster Recovery, Windows Vista, Active Directory, CTI, Windows NT, Microsoft Exchange, Linux, Troubleshooting, Windows Server, Operating Systems, System Administration, Integration, TCP/IP, IP, Technical Support, Hardware, Networking, Windows, Security, Routers, Cisco Technologies

Education
Eastern New Mexico University   1993 — 1997
BBA, Computer Information Systems

Jamie Robinson Jamie Robinson Statesville, North Carolina Details
Jamie Robinson's Convergys Experience March 2011 - November 2011
Job Fiber Artist
Industry Fine Art
Experience
Fiserv  May 2013 - Present
Olan Mills  October 2008 - May 2013
Convergys   March 2011 - November 2011
RGIS  August 2004 - October 2008
Emerge Gallery and Art Center   August 2007 - June 2008

Skills
Digital Photography, Graphic Arts, Sales Process, Customer Service, Call Center, Management, Photography, Facebook, Data Entry, Adobe Creative Suite, Photoshop, Creative Writing, Event Planning, Sales, Art

Education
Salem College   2012 — 2015
Certificate in Not-For-Profit Management, Arts Management

East Carolina University   2003 — 2008
BFA, Studio Arts, Fiber Art

Anne Freitas Anne Freitas Jacksonville, Florida Area Details
Anne Freitas's Convergys Experience May 2006 - November 2009
Job Business Consultant at Innovation Group North America
Industry Management Consulting
Experience
Innovation Group North America  February 2013 - Present
Self-Employed  October 2010 - January 2013
Convergys   May 2006 - November 2009
Women's Center of Jacksonville  April 2005 - July 2005
Kimberly Home Pregnancy Resource Center   January 2004 - June 2004
HUON Corporation   May 1999 - November 1999
IBM Global Services  April 1998 - April 1999
United Health Care  January 1995 - July 1997
United Health Care  July 1990 - December 1995
The Hartford  October 1986 - July 1990

Skills
BPO, Business Process..., Program Management, Vendor Management, Management Consulting, Outsourcing, Process Improvement, Change Management, Project Management, Strategy, Business Intelligence, Business Process, Analysis, Training, Management, Business Strategy, Performance Management, Risk Management, Integration, Leadership, Consulting

Education
Eckerd College   2001 — 2004
B.A., Organizational Studies/Human Development

Dale Carnegie
Effective Speaking and Human Relations

Eunice Cross Eunice Cross Las Vegas, Nevada Details
Eunice Cross's Convergys Experience June 2011 - July 2012
Job Secretary to CEO for 30 Minute Security
Industry Executive Office
Experience
30 Minute Security   September 2015 - Present
Bigger Than Life Entertainment & The Vegas Host   February 2015 - Present
Magellan Title   June 2014 - January 2015
Old Republic National Title Insurance Company  2014 - June 2014
Cornerstone Title Insurnace Agnecy   July 2012 - May 2014
Convergys   June 2011 - July 2012
75th FSS Airman & Family Readiness Center   June 2010 - April 2011

Skills
Real Estate, Short Sales, REO, Escrow, Title Insurance, Administrative..., Travel Arrangements, Office Management, Calendaring, Office Administration, File Management, Diary Management, Expense Reports, Meeting Scheduling, First Time Home Buyers, Investment Properties, Sellers, Sales, Investors, Relocation, Foreclosures

Education
Eagle Gate College-Murray   2011 — 2012
Certificate, Medical Assisting

Weber Basin Job Corps   2010 — 2011
Technical/Vocational Certificate, Business Technology

Northridge high school   2008 — 2010
High School Diploma

Jacquitta Boone Jacquitta Boone Greenville, North Carolina Area Details
Jacquitta Boone's Convergys Experience December 2010 - January 2011
Job Accounting Generalist
Industry Accounting
Experience
City of Greenville  April 2015 - Present
Pronamic Industries   October 2014 - April 2015
Attends Healthcare Products Inc./Accountemps   September 2013 - July 2014
Wells Fargo/Randstad Professionals   September 2013 - October 2013
East Carolina University  March 2013 - August 2013
A Wireless - Verizon Wireless Premium Retailer  June 2011 - May 2012
A Wireless - Verizon Wireless Premium Retailer  January 2011 - June 2011
Convergys   December 2010 - January 2011
Regional Acceptance Corporation/ Nease Personnel   March 2010 - October 2010
Liberty Tax Service  January 2010 - April 2010

Skills
Journal Entries, QuickBooks, Accounts Payable, Tax Preparation, Bookkeeping, Accounts Receivable, General Ledger, Account Reconciliation, Bank Reconciliation, Analysis, Invoicing, Microsoft Excel, Spreadsheets, Financial Statements

Education
East Carolina University - College of Business   2006 — 2009
Bachelor of Science in Business Administration, Accounting

East Carolina University - College of Business
Master of Business Administration (MBA), Finance

Jamil Harris Jamil Harris Midvale, Utah Details
Jamil Harris's Convergys Experience August 2014 - Present
Job Student at Eagle Gate CollegeMurray
Industry Design
Experience
Game Gear  April 2015 - Present
Utah Nonprofits Association   November 2014 - Present
Convergys   August 2014 - Present

Skills
Photoshop, Illustrator, Vector Illustration, InDesign, Logo Design, PowerPoint, Storyboarding, Mockups, Layout, Typography, Magazine Design, Magazine Layout Design, Magazines, Business Cards, Brochures, Mailers, Microsoft Word, Sony Vegas Video, Garageband, Adobe Audition, Vector Design

Education
Eagle Gate College-Murray   2013 — 2015
Associate's degree, Graphic Design

Mount San Antonio College   2010 — 2013
General Education, Undecided

Faith Jarrell Faith Jarrell Salt Lake City, Utah Details
Faith Jarrell's Convergys Experience January 2015 - Present
Job ADP at Towers Watson's OneExchange
Industry Information Technology and Services
Experience
Towers Watson's OneExchange  June 2015 - Present
Convergys   January 2015 - Present
JC Pennys  September 2013 - December 2013
UPS Supply Chain Solutions  September 2012 - June 2013
Unisys  2006 - 2011
The Regency Hotel  2004 - 2005

Skills
Customer Service, Typing, Active Directory, Remedy Ticketing System, Windows, Windows 7, Technical Support, Computer Hardware, Research, Software Documentation, Call Centers, Help Desk Support, BMC Remedy, Windows Server, Microsoft Excel, Management, Microsoft Office, Troubleshooting

Education
Eagle Gate College-Murray   2011 — 2012
Associate's degree, Criminal Justice and Corrections

Macon Tech   1992 — 1993
Associates, Computer/Information Technology Administration and Management

Anne-Sophie Noiret Anne-Sophie Noiret Los Gatos, California Details
Anne-Sophie Noiret's Convergys Experience July 2007 - May 2008
Job International Human Resources Management, Silicon Valley, Green Card holder
Industry Human Resources
Experience
Citi  August 2011 - July 2014
Coca-Cola Enterprises  November 2009 - July 2011
Coca-Cola Enterprises  June 2009 - November 2009
Ceridian  May 2008 - May 2009
Convergys   July 2007 - May 2008
SNCF  September 2005 - July 2006

Skills
Operational..., Multicultural Team..., International Project..., Continuous Improvement, Corporate Social..., Employee Relations, HRIS, Administration, Recruiting, International HR, Talent Acquisition, Personnel Management, System Administration, Training, HR Policies, Management, Project Management, Performance Management, Human Resources, Change Management, Talent Management, Interviews, Employee Engagement, Team Management, Sourcing

Education
Ecole supérieure de Commerce de Rennes   2003 — 2007
MA, International Business, Human Resources

Lycee Henri Moissan   2001 — 2003
Bac +2, Preparation for the competitive entrance examinations for the French Business Schools

Lycée Sainte Marie   2001 — 2001
French Baccalaureate – Economics option, Economics and Social law

Kerri Mitchell Kerri Mitchell Cincinnati, Ohio Details
Kerri Mitchell's Convergys Experience October 2000 - September 2010
Job Enthusiastic, intelligent and capable, Communication major offers highly interactive personality, creativity and drive.
Industry Public Relations and Communications
Experience
Ritz Camera & Image  March 2012 - June 2012
Convergys   October 2000 - September 2010

Skills
Interpersonal Skills, Creativity Skills, Logistics, Public Speaking, Employee Training, Communication, Event Planning, Customer Service, Research, Teaching, Account Reconciliation, Training, Social Media, Teamwork, Creative Writing, Art, Drawing, Asset Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word

Education
University of Cincinnati   2015 — 2016
Bachelor's Degree, Communication, General, Junior

University of Cincinnati-Raymond Walters College   2011 — 2014
Associate's Degree, Pre-Advanced Medical Imaging

University of North Carolina at Wilmington   1998 — 1999
Communication and Media Studies

East Carolina University   1996 — 1998
Communication, General

Jenna Bryant Jenna Bryant Greenville, North Carolina Area Details
Jenna Bryant's Convergys Experience August 2012 - February 2015
Job Administrator to Estates of Carol Bryant
Industry Human Resources
Experience
Self Employed  November 2013 - Present
Convergys   August 2012 - February 2015
RGIS  January 2012 - August 2012
Walter B. Jones Alcohol and Drug Abuse Treatment Center   May 2012 - July 2012
Food Lion  April 2008 - September 2010

Skills
Training, Interviews, Communication, Customer Service, Customer Experience, Time Management, Microsoft Office, Data Entry, Microsoft Word, Team Building

Education
East Carolina University   2008 — 2012
Rehabiliation Services, Substance Abuse Counseling/Psychology, 3.01 GPA

East Carolina University   2008 — 2012
Bachelors Rehabilitation Services , Rehabiliation Services

Simeon Roberson Simeon Roberson Greenville, North Carolina Area Details
Simeon Roberson's Convergys Experience April 2002 - March 2005
Job IT Analyst
Industry Information Technology and Services
Experience
Cummins Inc.  June 2013 - Present
Roberson Computers   September 2007 - January 2013
Bridges of Hope  October 2007 - November 2012
Convergys   April 2002 - March 2005

Skills
Active Directory, Windows 7, Windows Server, ITIL, Technical Support, IT Service Management, XP, Troubleshooting, Service Delivery, Computer Hardware, Servers, VMware, Microsoft Exchange, Network Administration, Help Desk Support, DNS, Requirements Analysis, Operating Systems, IT Operations, Software Installation, Hardware, Networking, Remote Desktop, Windows XP

Education
East Carolina University - College of Business   2009 — 2013
Bachelor of Science (BS), Business/Information Technology

Lauren Gramke Lauren Gramke Cincinnati, Ohio Details
Lauren Gramke's Convergys Experience October 2011 - September 2012
Job eMarketing Coordinator at Coldwell Banker
Industry Real Estate
Experience
Coldwell Banker West Shell  February 2014 - Present
MusilloUnkenholt, LLC   September 2012 - February 2014
Convergys   October 2011 - September 2012
Trivantis  June 2010 - June 2011
Trivantis  September 2009 - June 2010
Cincinnati Zoo & Botanical Garden  2009 - 2010
Cincinnati Zoo & Botanical Garden  2007 - 2009

Skills
Customer Service, Social Media, Public Speaking, Event Planning, Public Relations, Leadership, Sales, Marketing Communications, Lectora, Advertising, Marketing, Newsletters, E-Learning, Social Networking

Education
University of Cincinnati   2007 — 2010
Bachelor of Arts, Communications

Eastern Michigan University   2006 — 2007
History

Kate Doyle-Henderson Kate Doyle-Henderson Asheville, North Carolina Details
Kate Doyle-Henderson's Convergys Experience November 2001 - March 2003
Job Program Management
Industry Philanthropy
Experience
UNC Asheville  October 2013 - Present
Coldwater Creek  2010 - 2012
Convergys   November 2001 - March 2003
Prudential Healthcare  July 1994 - October 2000
Carl Albert Community Mental Health   April 1990 - June 1994

Skills
Leadership, Data Analysis, SQL, Program Management, Project Management, Management, Student Development, Healthcare, Quality Management, Sales Management, Mentoring, Training, Customer Service, Recruiting, Team Building, Human Resources, Event Planning, Sales, Team Leadership, Multi Tasking, Computer Proficiency, Public Speaking, Community Outreach, Nonprofits, Fundraising, Research, Leadership Development, Social Media, Social Networking, Strategic Planning, Editing, Microsoft Office, Program Development

Education
Southern Nazarene University   2013 — 2015
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Healthcare Administration, GPA: 3.9

University of Oklahoma   2006 — 2009
Bachelors of Arts, Native American Studies, GPA: 3.76

Eastern Oklahoma State College   1993 — 1994
Associates of Science, Computer Information Systems

McAlester Oklahoma   1976 — 1980
General Studies

Chanon Imes Chanon Imes Greenville, North Carolina Details
Chanon Imes's Convergys Experience July 2015 - Present
Job East Carolina University Alumnus
Industry Higher Education
Experience
Convergys   July 2015 - Present
ECUTelefund   August 2014 - Present
Phi Beta Sigma Fraternity Inc  November 2013 - Present
East Carolina University  August 2010 - Present
East Carolina University  October 2012 - March 2014
Subway  June 2012 - August 2012

Skills
Microsoft Office, Microsoft Excel, Research, PowerPoint, Microsoft Word, Leadership, Event Planning

Education
East Carolina University   2010 — 2015
Bachelor’s Degree, Business Marketing

D. Braxton Mercer D. Braxton Mercer Durham, North Carolina Details
D. Braxton Mercer's Convergys Experience January 2009 - August 2013
Job Student at North Carolina Central University
Industry Information Technology and Services
Experience
North Carolina Central University  August 2015 - Present
UNC Health Care  February 2014 - August 2015
Vidant Health  August 2012 - February 2014
Convergys   January 2009 - August 2013

Skills
Technical Support, Management, Customer Service, Educational Technology, Help Desk Support, Hardware, Information Technology, Access, Computer Hardware, Training, Software Documentation, Troubleshooting, Coaching, Active Directory

Education
North Carolina Central University   2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Pitt Community College   2011 — 2013
Associate of Science (A.S.), Computer/Information Technology Administration and Management

East Carolina University

East Carolina University

East Carolina University

East Carolina University

Northern Nash High School

Quanteria Cooper Quanteria Cooper Charlotte, North Carolina Details
Quanteria Cooper's Convergys Experience April 2011 - August 2011
Job Student at East Carolina University
Industry Health, Wellness and Fitness
Experience
Pearson  April 2015 - August 2015
Bojangles' Restaurants, Inc.   November 2011 - February 2015
East Carolina University  January 2014 - May 2014
Convergys   April 2011 - August 2011
Captain D's  February 2004 - November 2009

Skills
Customer Service, PowerPoint, Microsoft Word, Leadership, Management, Public Speaking

Education
East Carolina University   2008 — 2014
Bachelor of Science (B.S.), Public Health

Cathy Morris-Grubbs Cathy Morris-Grubbs Cincinnati Area Details
Cathy Morris-Grubbs's Convergys Experience June 2008 - February 2015
Job National Account Manager at World Travel Inc.
Industry Leisure, Travel & Tourism
Experience
World Travel, Inc  June 2015 - Present
Convergys   June 2008 - February 2015
Hill Rom  June 2007 - June 2008
Alderwoods Group  January 1991 - January 2007

Skills
Meeting Planning, Vendor Management, Account Management, Contract Negotiation, Negotiation, Event Management, Customer Service, New Business Development, Sales Management, Contract Management, Strategic Planning, Budget, Forecasting, Team Building, Team Leadership, Operations Management, Customer Satisfaction, Budgets, Process Improvement, Management, Sales

Education
Eastern Kentucky University
Bachelor of Science (B.S.), Health and Physical Education/Fitness, Administrative Programming

Radames Torres Radames Torres Apopka, Florida Details
Radames Torres's Convergys Experience November 2001 - June 2002
Job Consumer Repair Supervisor at CenturyLink
Industry Telecommunications
Experience
CenturyLink  December 2013 - Present
CenturyLink  July 2011 - January 2014
Convergys   November 2001 - June 2002

Skills
Windows 7, Microsoft Office, Camtasia, PC building, Computer Repair, Mobile Devices, Mobile Applications, Telecommunications, Telecommunications..., Employee Training, Project Management, Data Analysis, Problem Analysis, Networking, DSLAM, Redback, OSI Model, TCP/IP, Linux, Unix Operating Systems, Avaya, Photoshop, Proficient Typing Skills, network maintenance, Video Editing

Education
Brevard Community College   1999 — 2002
Associate of Arts (A.A.), Computer Science

Yvette Trujillo Yvette Trujillo Salt Lake City, Utah Details
Yvette Trujillo's Convergys Experience August 2008 - May 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Connexion Point (cXp)   October 2013 - December 2013
E.C.S   June 2013 - August 2013
Dollar Tree Stores  July 2012 - January 2013
Connexion Point (cXp)   2013 - 2013
Convergys   August 2008 - May 2010
University of Utah - Employment  January 2009 - May 2009

Skills
type up to 20-30 wpm, Cash Handling Experience, Customer Experience

Education
Eagle Gate College-Murray   2011 — 2012
Dental Assisting/Assistant

Clearfield Job Corps   2004 — 2005
Culinary Arts/Chef Training

Trey Singletary Trey Singletary Greenville, North Carolina Area Details
Trey Singletary's Convergys Experience September 2012 - December 2012
Job Financial Services Representative I at SECU
Industry Banking
Experience
SECU  January 2014 - Present
G-Vegas Magazine   January 2012 - Present
G-Vegas Magazine   February 2007 - January 2013
Convergys   September 2012 - December 2012
Hafco, Inc.(Stop Shop Convenience Store)   August 2000 - September 2012
Food Lion  1999 - 2000

Skills
Event Planning, Customer Service, Facebook, Microsoft Office, PowerPoint, Advertising, Editing, Photography, Weddings, Writing, Social Media Marketing, Word, Excel, Online Marketing, Entertainment, Food & Beverage, Event Management, Social Networking, Microsoft Word, Management, Social Media, Public Relations, Microsoft Excel

Education
East Carolina University   1999 — 2007
B.S., Economics

Scott Coffman, PMP® Scott Coffman, PMP® Lake Mary, Florida Details
Scott Coffman, PMP®'s Convergys Experience April 1998 - May 2012
Job Project Manager / Client Lead at NetCracker
Industry Information Technology and Services
Experience
NetCracker  June 2013 - Present
NetCracker  January 2013 - June 2013
NetCracker - Purchased Convergys' IT (May 2012)   May 2012 - January 2013
Convergys   April 1998 - May 2012
Ajilon  1998 - 2002
United States Marine Corps  June 1978 - June 1998
U.S. Marine Corps   1978 - 1998

Skills
Project Management, PMP, Change Management, Resource Management, Safety Management..., Requirements Analysis, SDLC, Telecommunications, PMO, Software Project..., Management, Organizational..., Software Documentation, Leadership, Aviation, MS Project, Project Delivery, Business Process, Situational Leadership, Service Delivery, SharePoint, Software Development, Aircraft Maintenance, Hazardous Materials..., Project Mgmt (PMP), Release Management, Solution Architecture, Testing, Quality Assurance, Process Improvement, Systems Analysis, ITIL, Project Portfolio..., CMMI, Accident Investigation, Direct Sales, Agile Project Management, Agile Methodologies, Program Management, User Acceptance Testing, Business Process..., IT Strategy, IT Management, Cross-functional Team..., IT Service Management, Recruitment/Retention, System Deployment, Outsourcing, Safety Management, Aviation Maintenance

Education
The George Washington University   2001 — 2003
Masters Certificate, Project Management

East Carolina University   1981 — 1997
Multi-/Interdisciplinary Studies, General

Jeffrey Wilbur Jeffrey Wilbur Salt Lake City, Utah Details
Jeffrey Wilbur's Convergys Experience September 2013 - Present
Job Credit consultant at Progrexion
Industry Outsourcing/Offshoring
Experience
Convergys   September 2013 - Present

Skills
Customer Service, Customer Experience, Sales, Technical Support, Call Centers, Customer Satisfaction, Troubleshooting, Networking, CRM, Telecommunications, Customer Retention, Contact Centers, Service Delivery

Education
Eagle Gate College-Murray   2012 — 2014
attending, Network and System Administration/Administrator

Stevens-Henager College-Murray   2010 — 2011
Network and System Administration/Administrator

Jeffrey Jessen Jeffrey Jessen Charlotte, North Carolina Details
Jeffrey Jessen's Convergys Experience May 2011 - September 2011
Job GIS Technician II at Duke Energy Corporation
Industry Utilities
Experience
Duke Energy Corporation  September 2015 - Present
Duke Energy Corporation  March 2012 - September 2015
Convergys   May 2011 - September 2011
Federal Working Group  January 2010 - September 2010
Geo-Serv   December 2007 - December 2009
Delcon of Wilson, Inc   September 2006 - October 2007

Skills
Problem Solving, GIS, Technical Writing, Microsoft Office, Computer Hardware, Quality Assurance, Planning, Project Planning, ArcGIS, ESRI, GPS, ArcCatalog, Spatial Analysis, Geography, ArcMap

Education
East Carolina University   2002 — 2007
Bachelor of Science, Geography

East Carolina University   2002 — 2007
Bachelor of Science (B.S.), Geography

Mark Wooley Mark Wooley Greater Chicago Area Details
Mark Wooley's Convergys Experience October 2007 - January 2010
Job Senior Director, Customer Care Operation at Walgreens
Industry Management Consulting
Experience
Walgreens  November 2012 - Present
Walgreens  November 2011 - November 2012
Walgreens  January 2010 - November 2011
Convergys   October 2007 - January 2010
Wooley Enterprises, LLC   May 2007 - January 2010
Thumbs-Up Telemarketing Inc   January 2005 - March 2008
Cap Gemini Ernst & Young  March 2002 - August 2004
eLoyalty  October 1995 - January 2002

Skills
Process Improvement, Leadership Development, Strategy, Outsourcing, Enterprise Software, Management Consulting, Vendor Management, Customer Experience, Business Process..., Leadership, Workforce Management, Change Management, Cross-functional Team..., Business Analysis, Call Center, Business Transformation, Management, Business Process, CRM, Call Centers, Operations Management

Education
Eastern Illinois University   1983 — 1986
B.S., Economics

Richard Ketchum Richard Ketchum Charlotte, North Carolina Area Details
Richard Ketchum's Convergys Experience August 1998 - March 1999
Job Student at ECU
Industry Computer Networking
Experience
Radio Shack  April 2008 - May 2008
US Army Communication Command   December 2000 - March 2004
Cavin's Business Solutions  November 1999 - November 2000
NCR (aka National Cash Register)   May 1999 - September 1999
Convergys   August 1998 - March 1999
Coastal Carolina College   June 1998 - August 1998
US Army  January 1995 - January 1998

Skills
Troubleshooting, Electronics, Software Installation, Hardware, Telecommunications, Switches, Project Planning, Automation, Training, Electricians, Analysis, Customer Service

Education
East Carolina University   2012 — 2015
Bachelor's Degree, Information Technology

University of North Carolina at Charlotte   2009 — 2015
BA, SIS & Math

Coastal Carolina Community College   2008 — 2010
Associate of Science, Electronics Engineering Technology; Electronics Engineering; Pre-Engineering

Coastal Carolina Community College   2008 — 2010
Associate of Science (A.S.), Pre-Engineering

University of North Carolina at Charlotte   2006 — 2009

Coastal Carolina Community College   1992 — 2009
Associate of Science (A.S.), Electronics Engineering Technology

US Army   1995 — 1998
Telecommunications Computer Operator/Maintainer

Sean Ratchford Sean Ratchford Vanceboro, North Carolina Details
Sean Ratchford's Convergys Experience 2006 - 2008
Job Help Desk Support Specialist at Ann's House of Nuts, Inc.
Industry Information Technology and Services
Experience
Ann's House of Nuts, Inc.   February 2014 - Present
East Carolina University  February 2013 - February 2014
Craven Community College  January 2011 - May 2013
Hewitt Associates  August 2010 - March 2011
NetApp  2008 - 2010
Convergys   2006 - 2008

Skills
Linux, Technical Support, Microsoft Excel, Microsoft Office, Information Technology, Non-profit..., Technology Advisory, Web Design, Managing Database, Programming, SQL, NetApp Filers, NetApp, VoIP, Computer Hardware, Management, Windows 7, Software Installation, Windows, Troubleshooting, Windows Server, Windows XP Pro, HTML 5, CSS, Customer Reporting, Non-profit Program..., Social Media, Social Networking, Data Analysis, Data Mining, Servers, Netbackup, Database Administration, Windows XP, VMware, Networking, Active Directory, Disaster Recovery, Hardware, Operating Systems

Education
East Carolina University   2013 — 2014
Bachelors of Science - Industrial Technology, Computer and Information Sciences, General

Seminole Community College   2005 — 2008
A.S, Computer Programming & Analysis

Connie Werking Connie Werking Orlando, Florida Area Details
Connie Werking's Convergys Experience August 2008 - August 2009
Job Learning Consultant at Convergys Corporation
Industry Management Consulting
Experience
Convergys Corporation  August 2012 - Present
Apogee  March 2011 - August 2012
ValueWise Corporation  August 2009 - August 2012
Convergys   August 2008 - August 2009
Convergys Corporation  August 2005 - August 2008
Converygs Corporation   August 2002 - August 2005

Skills
Employee Task Analysis, Job Analysis, Instructional Design, Curriculum Analysis, Curriculum Design, Curriculum Development, Technical Recruiting, Pre-sales Technical..., Performance Metrics, Metrics Analysis, Business Metrics, Balanced Scorecard, Training Delivery, Performance Analysis, Performance Improvement, Call Center, Recruitment/Retention, Learning Management, Organizational Learning, E-learning Development, Business Process..., Task Analysis, Sales Process, Sales Support, Training & Development, Distance Learning, Blended Learning, Blended Learning..., Internet Recruiting, Interviewing, Needs Analysis, Survey Design, Business Analysis

Education
Eckerd College
BS

University of South Florida
M.A

David Boulay David Boulay Montreal, Canada Area Details
David Boulay's Convergys Experience May 2009 - January 2010
Job Trainee Commercial Aircraft Programs and AES at Bombardier Aerospace
Industry Higher Education
Experience
Bombardier Aerospace  September 2014 - Present
Association des étudiants de l'École de technologie supérieure   April 2014 - May 2015
Bombardier Aerospace  April 2013 - September 2014
Aero-ETS   March 2012 - September 2014
AÉÉTS   May 2012 - April 2014
IAMGOLD Corporation  April 2012 - June 2012
AÉÉTS   May 2011 - May 2012
IAMGOLD Corporation  January 2012 - April 2012
Convergys   May 2009 - January 2010
Convergys   April 2008 - May 2009

Skills
Call Center, Management, Technical Support, Training, Windows, Call Centers, Troubleshooting, HTML, MS Project, VPN, Microsoft Office, Software Documentation, DNS, IT Service Management, Active Directory, Team Leadership, Access, Operating Systems, XP, Project Management, Programming, Engineering

Education
École de technologie supérieure   2010 — 2015
Bacc, Electrical Engineering

École nationale d'aérotechnique   1994 — 1999
DEC, Avionics

Omar Godwin Omar Godwin Atlanta, Georgia Details
Omar Godwin's Convergys Experience January 2005 - August 2007
Job Master of All Things Customer Service
Industry Real Estate
Experience
Residence Inn By Marriott  September 2010 - Present
Intown Lofts and Apartments   August 2009 - September 2010
Copper Beech Townhomes  August 2007 - August 2009
C.M. Eppes Middle School   January 2009 - June 2009
Convergys   January 2005 - August 2007

Education
Argosy University Atlanta   2009 — 2012
Master of Arts, Community Counseling

East Carolina University   2004 — 2009
Bachelor of Science, Family and Community Services

Rodney Angel Rodney Angel Cincinnati Area Details
Rodney Angel's Convergys Experience March 1989 - March 2009
Job Telecommunications Concultant with Tek Systems
Industry Information Services
Experience
Tek Systems  April 2010 - Present
Convergys   March 1989 - March 2009

Education
Eastern Kentucky University   1982 — 1986
BS, Industrial Technology, Computer Science, Mathematics

Grant Knowles Grant Knowles Cincinnati, Ohio Details
Grant Knowles's Convergys Experience December 2012 - August 2014
Job Customer Service Professional at Veritiv
Industry Information Technology and Services
Experience
Veritiv  August 2014 - Present
Convergys   December 2012 - August 2014
Money Vault Jewelry and Loan   August 2012 - November 2012
Xerox Corporation  April 2011 - August 2012
Spanish Beisbol Network   July 2009 - October 2010
Bob Evans  March 2009 - July 2009

Skills
PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Public Speaking, Leadership, Sales, Management, Broadcast, Team Building, Strategic Planning, Access, Time Management, Social Networking

Education
Eastern Kentucky University   2004 — 2008
Bachelor's, Broadcasting & Electronic Media

Madeira Jr. Sr. High School   2000 — 2004
High School Diploma, High School Diploma

Nan Williams Nan Williams Cincinnati Area Details
Nan Williams's Convergys Experience May 2011 - January 2012
Job
Industry Machinery
Experience
Control System Upgrades, LLC and Magna Group, LLC   November 2012 - Present
University of Cincinnati  January 2012 - Present
Convergys   May 2011 - January 2012
Marketing Consultant - Independent   January 2011 - May 2011
Convergys Corporation  September 2007 - December 2010
Convergys   January 2002 - January 2007
Convergys Corporation  January 2001 - January 2002
Convergys Corporation  January 1999 - January 2001
Convergys Corporation  January 1996 - January 1999
Cincinnati Bell  November 1988 - September 1996

Skills
Product Management, Product Marketing, Campaign Management, Marketing Management, Cross-functional Team..., Contract Negotiations, Telecommunications, Customer Relations, Digital Marketing, Agency Relations, eDM, Webinars, Collateral Management, Start-ups, Sales, Product Development, New Business Development, Management, Budgets, Team Leadership, Contract Negotiation, Training, SaaS, Strategy, CRM, Customer Service, Leadership, EDM, Marketing Communications, Marketing Strategy, Program Management, B2B, Project Management, Competitive Analysis, Vendor Management, Marketing, Project Planning, Business Planning

Education
Eastern Kentucky University   1980 — 1984
BBA, Management/Marketing

University of Phoenix
Masters, Business Management

Gary S. Barham Gary S. Barham Albuquerque, New Mexico Area Details
Gary S. Barham's Convergys Experience July 2015 - Present
Job Apple iOS Product & Software Advisor (US/Canada) at Convergys
Industry Information Technology and Services
Experience
Convergys   July 2015 - Present
Brown Mackie College  September 2012 - October 2014
Fidelity Investments  May 2008 - February 2012
Pueblo Of Sandia  2008 - 2012
Lovelace Health System  June 1997 - April 2001
Telemet America, Inc.   February 1996 - February 1997
Netrix Corporation  February 1993 - February 1996
National Renewable Energy Laboratory  January 1992 - January 1993
Hall & Evans, LLC   January 1988 - January 1992

Skills
Networking, Technical Support, Information Technology, Hardware, Network Security, Testing, Firewalls, Technical Writing, Troubleshooting, Training, Management, Problem Solving, Project Management, Microsoft Office, System Administration, Windows, Team Leadership, Security, Telecommunications, Help Desk Support, Software Installation, Customer Service

Education
Brown Mackie College   2012 — 2014
Associate's Degree, Information Technology, 3.84 GPA

Eastern New Mexico University   1980 — 1985
Bachelor's Degree, Communications

Lyndall Huffman Lyndall Huffman Chattanooga, Tennessee Area Details
Lyndall Huffman's Convergys Experience January 2012 - June 2015
Job Seeking new opportunities
Industry Market Research
Experience
Convergys   January 2012 - June 2015
Cannonball  July 2011 - August 2011
Signal Centers, Inc  May 2010 - May 2011
Wilkins Research Services, LLC   February 2010 - May 2010
Charming Charlie  November 2009 - January 2010

Skills
Nonprofits, Marketing, Social Networking, Public Relations, Problem Solving, Public Speaking, Trade Shows, Community Outreach, Research, Program Development, Customer Service, Customer Retention, Customer Relations, Training, Project Planning, Marketing Strategy, Event Planning

Education
East Tennessee State University   2002 — 2009
B.B.A, Marketing Management

Debra Olson Debra Olson Washington D.C. Metro Area Details
Debra Olson's Convergys Experience July 2004 - February 2009
Job Management Consultant
Industry Management Consulting
Experience
RTM Consulting   March 2009 - Present
Convergys   July 2004 - February 2009
Indepent Consulting   2003 - 2004
Commerce One  April 2000 - March 2002
BearingPoint  March 1998 - December 1999

Skills
CRM, Program Management, Competitive Analysis, Business Analysis, Strategic Planning, Product Management, Analytics, Cross-functional Team..., Business Intelligence, Business Strategy, Management Consulting, Management, Telecommunications, Vendor Management, Consulting, Business Process..., IT Strategy, Strategy, Project Planning, Integration

Education
The University of Texas at Austin   1987 — 1990
BS, Advertising

Groupe Ecole supérieure de Commerce et de Management   1995 — 1995
Certificate, International MBA Program

Montclair State University   1993 — 1996
MBA, Marketing, International Marketing

Jonathan Wetzel Jonathan Wetzel Provo, Utah Area Details
Jonathan Wetzel's Convergys Experience 2001 - 2002
Job
Industry Internet
Experience
Veracity Networks  October 2010 - August 2012
No More Mortgage   February 2006 - June 2010
Eggnesters   February 2005 - February 2006
Convergys   2001 - 2002
Focus Services, Inc.   1999 - 2002

Skills
Leadership, Operations Management, Team Building, Customer Service, Management, IP

Education
Eastern Oregon University   2002 — 2004
BA

Jonathan Sieja Jonathan Sieja Chicago, Illinois Details
Jonathan Sieja's Convergys Experience June 2000 - March 2004
Job Manager Technical Operations at Apartments.com
Industry Computer Software
Experience
Apartments.com  March 2013 - Present
Classified Ventures (Apartments.com)   March 2012 - April 2013
Career Education Corporation  April 2004 - March 2012
Convergys   June 2000 - March 2004

Skills
SDLC, Business Analysis, Microsoft SQL Server, SharePoint, Requirements Analysis, Requirements Gathering, Agile Methodologies, Project Management, Business Intelligence, Vendor Management, Software Development, Software Project..., Process Improvement, Visio, Change Management, Scrum, IT Management

Education
Eastern Illinois University   1998 — 2002
BS, Business/Computer Management

SHEILA WHITEHURST DAVIS SHEILA WHITEHURST DAVIS Greenville, North Carolina Area Details
SHEILA WHITEHURST DAVIS's Convergys Experience March 2008 - July 2009
Job Human Resources
Industry Consumer Services
Experience
Alpine Access  January 2010 - December 2014
AT&T  July 2009 - November 2010
Convergys   March 2008 - July 2009
East Carolina University  1999 - 2004
East Carolina University  1999 - 2004
East Carolina University  1999 - 2004
Edu   1998 - 2003

Skills
Workforce Management, Microsoft Office, Program Management, Customer Retention, Management, Customer Service, Leadership, Team Leadership, Call Centers, Telecommunications, Outlook, Troubleshooting, Customer Satisfaction, Windows, Customer Experience, Change Management, Strategic Planning, Data Entry, Team Building, Training, Vendor Management, System Administration

Education
East Carolina University - College of Business   2001 — 2003
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General

MT. OLIVE COLLEGE   2001 — 2003
BS, CRIMINAL JUSTICE

Ralph Dvorak Ralph Dvorak Greater Chicago Area Details
Ralph Dvorak's Convergys Experience 1996 - 2002
Job CONSULTANT at HSBC
Industry Information Technology and Services
Experience
HSBC  February 2005 - Present
Office Max  2002 - 2005
Convergys   1996 - 2002

Skills
Integration, Analysis, Business Analysis, Process Improvement, Leadership, Requirements Gathering, Business Requirements, Vendor Management, Project Management, Software Project..., SDLC, Testing

Education
Eastern Illinois University

Shannon Dzien Shannon Dzien Greater Chicago Area Details
Shannon Dzien's Convergys Experience December 2001 - November 2003
Job Business Intelligence Specialist at Omron Automation & Safety
Industry Market Research
Experience
Omron Automation & Safety  August 2012 - Present
Millward Brown / Kantar Group   April 2006 - July 2012
Kantar  2004 - 2012
Millward Brown  March 2004 - April 2006
Convergys   December 2001 - November 2003
Convergys   May 2001 - August 2001
Speigel   May 2000 - August 2000
Caterpillar, Inc  May 1999 - August 1999

Skills
Cognos, Data Warehousing, Dashboard, Business Intelligence, Software Documentation, Business Analysis, Analytics, Data Modeling, Oracle, Databases, Analysis Services, Informatica, SQL, Microsoft SQL Server, ETL

Education
Eastern Illinois University   1996 — 2001
Bachelor of Science in Education, Major: Business Education

Eastern Illinois University   1996 — 2001
Bachelor of Science in Business, Majors: Computer Management, Administrative Information Systems

Cognos 8 Training

Chamilka Perera Chamilka Perera Washington D.C. Metro Area Details
Chamilka Perera's Convergys Experience November 2005 - August 2011
Job Lead Information Systems Engineer at MITRE
Industry Information Technology and Services
Experience
MITRE  August 2011 - Present
Convergys   November 2005 - August 2011
CGI-AMS  January 2005 - December 2005
Hewlett-Packard  January 2004 - January 2005
Verizon  January 1999 - January 2004
Connecticut Judicial Branch  January 1998 - December 1998
Aetna  January 1997 - November 1997

Education
Eastern Connecticut State University
BS, Computer Science

University of Maryland University College
MS, Computer Systems Management

Kurt Vandeborne Kurt Vandeborne Steubenville, Ohio Area Details
Kurt Vandeborne's Convergys Experience 1996 - 1999
Job Project Manager/Implementation Consultant at Chrome River Technologies
Industry Information Technology and Services
Experience
Chrome River Technologies  March 2014 - Present
Paycor  May 2013 - March 2014
Kurt Vandeborne   November 1999 - May 2013
Freshwater Homes, Inc.   January 1999 - May 2013
Kent State University-East Liverpool   January 2000 - December 2008
Eastern Gateway Community College  January 1999 - December 2001
Convergys   1996 - 1999
Thomson Reuters  1995 - 1996
Western & Southern Financial Group  1985 - 1995

Skills
Leadership, Software Documentation, Networking, Troubleshooting, Windows, Software Installation, Project Management, Requirements Analysis, Computer Repair, Computer Hardware, Microsoft Office, Antivirus, COBOLII, JCL, Property Management, Training, Volleyball, Sports Coaching

Education
DeVry University   1982 — 1985
B.S., Computer Information Systems

Eastern Gateway Community College   1981 — 1982
Computer Science

Wintersville HS

Brent Paxson Brent Paxson Greater Atlanta Area Details
Brent Paxson's Convergys Experience May 1995 - September 2001
Job Sr Systems Analyst at Cox Communications
Industry Computer Software
Experience
Cox Communications  Sr. Systems AnalystBoston Proper2001 - 2004
Convergys   May 1995 - September 2001
North American Stainless  May 1991 - May 1995

Skills
Vendor Management, IBM iSeries, SDLC, Project Management, Unix, Requirements Analysis, Visio, Disaster Recovery, Software Project..., Integration, Systems Analysis, Business Analysis, Process Improvement, Telecommunications, Solution Architecture, RPG, Agile Methodologies, SharePoint

Education
Eastern Kentucky University   1988 — 1991
BBA, Computer Information Systems

Robert Kontos Robert Kontos Greater Atlanta Area Details
Robert Kontos's Convergys Experience February 2000 - September 2000
Job Consumer Services Professional
Industry Consumer Services
Experience
Lowe's  February 2004 - January 2008
Home Depot At Home Services  February 2002 - May 2004
Pension Benefit Guaranty Corporation  March 2002 - October 2002
WCTI-TV 12  December 2000 - February 2001
WCTI-TV 12  December 2000 - February 2001
Convergys   February 2000 - September 2000
Allstate Insurance Company  April 1996 - April 1998

Education
East Carolina University   1998 — 2000
BS, planning urban and regional

Robyn Barja Robyn Barja Greater Atlanta Area Details
Robyn Barja's Convergys Experience 1994 - 2008
Job Principal Consultant, Professional Services at Sigma Systems
Industry Information Technology and Services
Experience
Sigma Systems  August 2014 - Present
Concurrent Computer Corp  2008 - 2012
Convergys   1994 - 2008

Skills
Program Management, Telecommunications, Integration, Software Project..., SDLC

Education
Eastern Connecticut State University   1990 — 1992

Phil Hamilton Phil Hamilton Cincinnati Area Details
Phil Hamilton's Convergys Experience 2000 - 2009
Job President at Blair Technology Group
Industry Information Technology and Services
Experience
Blair Technology Group  September 2014 - Present
Blair Technology Group  January 2014 - September 2014
Advanced Technology Group (atg)   March 2013 - December 2013
Convergys / NetCracker Technology   January 2010 - October 2012
Convergys   2000 - 2009
Convergys   1996 - 2000
Convergys   1993 - 1996
Convergys   1989 - 1993
Frito Lay  June 1985 - June 1989

Skills
Telecommunications..., Software Project..., Requirements Analysis, Solution Architecture, SDLC, SOA, Resource Management, Software Development, Agile Methodologies, Service Delivery, Vendor Management, Program Management, Business Process, Leadership, Management, Business Analysis, Telecommunications, Team Management, Integration, Unix, PMP, PMO, Requirements Gathering, Outsourcing

Education
The George Washington University   1999 — 2001
Masters Certificate, Project Management

The University of Dallas   1987 — 1989
MBA, Business Management

Eastern Kentucky University   1981 — 1985
BS, Mathematics & Computer Science

Minh Tran-Le Minh Tran-Le San Francisco Bay Area Details
Minh Tran-Le's Convergys Experience 2008 - 2010
Job software engineer at eBay
Industry Information Technology and Services
Experience
eBay  October 2011 - Present
Convergys   2008 - 2010
Intervoice  2007 - 2008
Edify Corporation  2002 - 2006
YY Technologies   2000 - 2002
Software BuyLine   1999 - 2000
Testdrive Corporation   1997 - 1999
IntelliCorp  1986 - 1996
Framentec   1983 - 1986
Framatome  1982 - 1983

Skills
Java, Software Development, XML, SQL, Call Centers, Agile Methodologies, Software Engineering, Linux, Java Enterprise Edition, Distributed Systems, Web Services, Object Oriented Design

Education
ENSTA   1980 — 1982

Ecole polytechnique   1977 — 1980

Sarah North, CMD Sarah North, CMD Richmond, Virginia Area Details
Sarah North, CMD's Convergys Experience 2000 - 2005
Job Senior Marketing Manager at Federal Realty Investment Trust
Industry Commercial Real Estate
Experience
Federal Realty Investment Trust  2005 - Present
Convergys   2000 - 2005
dmg world media  1998 - 2000

Skills
Email Marketing, Marketing, Marketing Communications, Marketing Strategy, Shopping Centers, Social Media Marketing, Public Relations, Social Media, Advertising, Event Management, Brand Development, Event Planning, Digital Marketing, Direct Marketing, Strategic Planning, Online Advertising, Media Relations, Press Releases, Online Marketing

Education
East Carolina University   1994 — 1998
Bachelor's degree, Fashion Merchandising

East Carolina University

Michelle Clemons Michelle Clemons Bloomington/Normal, Illinois Area Details
Michelle Clemons's Convergys Experience May 2000 - August 2000
Job Systems Analyst at State Farm Insurance
Industry Information Technology and Services
Experience
Heritage Makers  September 2010 - Present
LUNGevity Foundation  April 2009 - Present
The Longaberger Company  February 2004 - Present
State Farm Insurance  June 2001 - Present
Convergys   May 2000 - August 2000

Skills
Public Speaking, Fundraising, Event Planning, Social Media, Strategic Planning, Customer Service, Budgets, Public Relations, Marketing Communications, Leadership Development, Event Management, Microsoft Excel, Research, Team Building, Marketing Strategy, Coaching, Non-profits, Microsoft Office, Marketing, Microsoft Word

Education
Eastern Illinois University   1997 — 2001
BS, Computer Management

Marlon Nolen Marlon Nolen Greensboro/Winston-Salem, North Carolina Area Details
Marlon Nolen's Convergys Experience May 2009 - January 2014
Job Student Liaison at National Association of Social Workers NC Chapter
Industry Consumer Services
Experience
Veterans Affair Medical Center  August 2015 - Present
National Association of Social Workers- NC Chapter  July 2015 - Present
The University of North Carolina at Greensboro (UNCG)   February 2015 - Present
David D. Jones Elementary School   January 2015 - May 2015
Cancer Services, Inc.   September 2014 - April 2015
Keep Hope Alive Human Services   June 2012 - August 2014
Convergys   May 2009 - January 2014

Skills
Leadership, Team Leadership, Customer Service, Training, Microsoft Office, Sales, Supervisory Skills, Oral & Written..., Motivational Speaking, Employee Training, Tutoring, Mental Health, Web Design, Volunteering, Communication Skills, Perseverance, Presentations, Mentoring, Group Therapy, Policy, Time Management, Team Building, Teaching, Software Documentation, Social Media, Research, Public Speaking, Program Development, Nonprofits, Microsoft Word, Microsoft Excel, Management, Event Planning, Community Outreach

Education
North Carolina Agricultural and Technical State University   2014 — 2016
Master's degree, Clinical/Medical Social Work, 4.0 GPA

The University of North Carolina at Greensboro   2014 — 2016
Master of Social Work (M.S.W.), Clinical/Medical Social Work, 4.0 GPA

East Carolina University   2002 — 2007
Bachelor of Science Business Education, Information Technology

Winston-Salem State University   2000 — 2001
Computer Science

East Carteret High School   1996 — 2000
High school diploma

Robert Thyrion Robert Thyrion Lexington, Kentucky Area Details
Robert Thyrion's Convergys Experience September 2011 - October 2012
Job Senior Supervisor at Pearl Interactive Network
Industry Outsourcing/Offshoring
Experience
Pearl Interactive Network  July 2013 - Present
Thyrion LLC   May 2005 - December 2013
Convergys   September 2011 - October 2012
Affiliated Computer Services  November 2010 - September 2011
US Census Bureau  May 2010 - August 2010
U.S. Census Bureau   March 2010 - May 2010
Sykes  April 2008 - 2009

Skills
Call Centers, Customer Satisfaction, Technical Support, Call Center, Troubleshooting, Leadership, Customer Service, Training, Call Center..., Team Building, Call center start-up, Team Management, Microsoft Excel, Program Launch, Job Coaching, Hiring, Quality Management, Remote Monitoring, Staff Retention, Virtual Teams, Job Fairs, Communication, Customer Service..., Process Improvement, Screening, Software Documentation, Microsoft Office, Outlook, Phone Etiquette, Data Entry, Medicare, Healthcare, Contact Center..., Contact Center..., Successful Business..., Web Chat, Sales, Performance Reporting, Call Monitoring, Management, Quality Assurance, Employee Training, Telecommunications

Education
Eastern Kentucky University   2011 — 2015
Bachelor's Degree, Education

Bluegrass Community & Technical College   2009 — 2011
Associate of Science (A.S.), Education

Laurence Wilson Laurence Wilson Cincinnati Area Details
Laurence Wilson's Convergys Experience January 2015 - Present
Job Associate Director, Talent Acquisition at 84.51˚
Industry Staffing and Recruiting
Experience
84.51˚   June 2015 - Present
Convergys   January 2015 - Present
Macy's  November 2013 - January 2015
dunnhumby  June 2013 - November 2013
Axcess Financial  March 2012 - June 2013
Total Quality Logistics  January 2011 - March 2012
Robert Half International  November 2008 - January 2011

Skills
Talent Acquisition, Performance Management, Coaching, Strategic Planning, Sourcing, Negotiation, Hiring, Interviewing, Process Improvement, Talent Management, Mentoring, Team Building, Organizational..., Problem Solving, Public Speaking, Employee Relations, Recruiting

Education
Eastern Connecticut State University   1997 — 2001
Bachelors, Business Administration

Joshua Crowell Joshua Crowell Greater Denver Area Details
Joshua Crowell's Convergys Experience June 2009 - March 2010
Job Technical Support Representative, Client Services Department at Electronic Payment Systems
Industry Telecommunications
Experience
Lowe's Companies, Inc.   November 2014 - Present
Jack in the Box  November 2014 - July 2015
Electronic Payment Systems  April 2014 - October 2014
Eaton's Cooper Lighting  February 2014 - April 2014
Electronic Payment Systems  July 2013 - February 2014
Envirotest Systems Holdings Corp.  February 2013 - May 2013
Envirotest Systems Holdings Corp.  May 2011 - February 2013
Movie Tavern Partners, LLC  April 2010 - April 2011
Convergys   June 2009 - March 2010
ADT Security Services  July 2007 - February 2009

Skills
Software Documentation, Customer Service, Microsoft Office, Team Leadership, Customer Satisfaction, Microsoft Word, Leadership, Outlook, Social Networking, Data Entry, Management, Social Media, Windows

Education
Red Mountain High School   1994 — 1997
High School Diploma

East Valley Institute of Technology   1993 — 1997
Industrial Electronics Technology/Technician

Octavia Gowins Octavia Gowins Orlando, Florida Details
Octavia Gowins's Convergys Experience March 2012 - April 2013
Job Administrative Coordinator
Industry Retail
Experience
TJX  November 2004 - Present
Convergys   March 2012 - April 2013
Amscot Financial  January 2010 - April 2012

Skills
Data Entry, Customer Service, Outlook, Inventory Management, Microsoft Excel, Administrative..., Access, PowerPoint, Office Administration, Office Management, Time Management, Telephone Skills, Microsoft Word

Education
Seminole State College of Florida   2013 — 2015
Business Administration and Management, General

Eastern Florida State College   2012 — 2013
Business Administration and Management, General

Lisa Tedi Edwards Lisa Tedi Edwards Greater Chicago Area Details
Lisa Tedi Edwards's Convergys Experience December 2000 - December 2009
Job Senior IT Project Manager for the IT PMO Team at Coventry Health Care
Industry Computer Software
Experience
Coventry Health Care  March 2010 - Present
Convergys   December 2000 - December 2009
Spiegel Catalog  June 1998 - 2000

Skills
Requirements Analysis, SharePoint, Project Management, PMO, Software Documentation, Change Management, SDLC, Management, Project Portfolio..., Process Improvement, IT Strategy, CRM, Scrum, Software Project..., PMP, Requirements Gathering, Data Warehousing, Vendor Management, Business Analysis, Business Intelligence, Leadership, Resource Management, Visio, Integration, Business Process, IT Management, SharePoint Design &..., Statistics Analysis, Product Conception,..., Cross-Function &..., Executive Reporting, Compliance Processing, Statistics, Oracle Database, SQL, SQL*Plus

Education
Eastern Illinois University   1994 — 1998
B.S., Computer and Operations Mngt

Kenneth Folkoff Kenneth Folkoff Greater Detroit Area Details
Kenneth Folkoff's Convergys Experience March 2009 - December 2009
Job Customer service for Carhartt
Industry Consumer Services
Experience
Carhartt  July 2015 - Present
HoMedics  December 2009 - Present
Convergys   March 2009 - December 2009
Dick's Sporting Goods  August 2003 - March 2008

Skills
Social Media, Customer Service, Sales, Social Media Marketing, New Business Development, Team Building, Account Management, Marketing Strategy, Advertising, Strategic Planning, Sales Management, Marketing Communications, Negotiation, Facebook, Lead Generation, Salesforce.com, Online Marketing

Education
Eastern Michigan University   2013 — 2015
Certificate in Marketing, Marketing/Marketing Management, General

Eastern Michigan University   2001 — 2006
BS, Business Administration

Philip Pinkelman Philip Pinkelman Greater Grand Rapids, Michigan Area Details
Philip Pinkelman's Convergys Experience September 2001 - February 2004
Job Contact Center and Service Management
Industry Consumer Services
Experience
Grand Valley State University  January 2014 - Present
Meijer  August 2014 - June 2015
Meijer  May 2012 - August 2014
Avis Budget Group  May 2011 - May 2012
Emdeon  August 2004 - February 2009
Convergys   September 2001 - February 2004

Skills
Customer Satisfaction, Customer Service, Process Improvement, Leadership, Customer Retention, Call Centers, Budgets, Cross-functional Team..., Conflict Resolution, Customer Relations, HIPAA, Client Retention, Continuous Improvement, Process Development, Problem Solving, Computer Hardware, Budgeting, Microsoft Office, Operations Management, Account Management, Excel, Word, PowerPoint, Retail, Oracle Right Now CX, Loyalty Programs, Project Planning, Project Management, Service Management, Service Delivery, Product Design, Software Design, Training, Team Building, Inventory Management, Team Leadership, Management, Outlook, Employee Relations, Coaching, Strategic Planning, Performance Management, Quality Assurance, Leadership Development, Visio, Vendor Management, Troubleshooting

Education
Grand Valley State University   2014 — 2016
Master of Business Administration (MBA), Masters of Business Administration

Eckerd College   1995 — 1999
BA, Philosophy

Jerome Stewart Jerome Stewart Greater Detroit Area Details
Jerome Stewart's Convergys Experience March 2001 - September 2003
Job
Industry Information Technology and Services
Experience
Leader Dogs for the Blind  April 2013 - Present
Kamax LP  November 2010 - Present
Collins & Aikman  2004 - 2008
Convergys   March 2001 - September 2003

Skills
Windows, HTML, Microsoft Office, Customer Service, Microsoft Excel, Java, C++, Microsoft Word, PowerPoint, Outlook, SQL, VMware, Firewalls, Computer Security, Penetration Testing, Vulnerability Assessment, Information Security, NIST 800-53, Active Directory..., IT Audit, Risk Assessment

Education
Eastern Michigan University   2009 — 2012
Master's degree, Computer and Information Systems Security/Information Assurance

Cierra Owens Cierra Owens Dallas/Fort Worth Area Details
Cierra Owens's Convergys Experience 2007 - 2008
Job Consumer Relations Agent at Assurant Solutions
Industry Insurance
Experience
Eastfield Community College  August 2011 - Present
Assurant Solutions  October 2009 - July 2010
Volt Staffing  2008 - 2009
Convergys   2007 - 2008
Walmart  2007 - 2008
Stream  2007 - 2008

Skills
Typing, Customer Service, Administration

Education
Eastfield College   2011 — 2013
Bachelor's, Social Work

Charles Groce Charles Groce Greater Detroit Area Details
Charles Groce's Convergys Experience June 2000 - December 2000
Job Product Manager at Academic Marketing Services
Industry Marketing and Advertising
Experience
Academic Marketing Services   April 2015 - Present
Academic Marketing Services   January 2013 - Present
CareerFocus Consortium   January 2013 - Present
Grand River Printing  May 2008 - January 2013
Southern Illinois University Carbondale  August 2006 - May 2008
Eastern Kentucky University  May 2005 - May 2006
Convergys   June 2000 - December 2000

Skills
Web Development, PHP, Java, Magento, Drupal, Mathematics, Statistics, Systems Administration, Linux, Windows, Wordpress, MySQL, SQL, SQL*Plus, WordPress, Public Speaking

Education
Eastern Kentucky University   2004 — 2006
MS, Mathematics and Computer Science

Morehead State University   1998 — 2002
BS, Mathematics and Computer Science

Jennifer Stinnett Jennifer Stinnett Chattanooga, Tennessee Area Details
Jennifer Stinnett's Convergys Experience 2009 - 2010
Job Student at East Tennessee State University
Industry Education Management
Experience
Convergys   2009 - 2010
McDonald's  1994 - 1999

Education
East Tennessee State University   1999 — 2011

Walters State Community College   1995 — 1999
Associate, Elementary Education

Aaliyah Allen Aaliyah Allen Greenville, North Carolina Area Details
Aaliyah Allen's Convergys Experience March 2014 - Present
Job Patient Care Assisant(PCA) at Convergys
Industry Food & Beverages
Experience
Convergys   March 2014 - Present
Deptartment of Criminal Justice of ECU   August 2012 - June 2013

Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Leadership, Project Management, Marketing, Microsoft Word

Education
East Carolina University   2012 — 2017

Audra Sedillo Audra Sedillo Albuquerque, New Mexico Area Details
Audra Sedillo's Convergys Experience January 2007 - December 2007
Job Sr. Manager, Human Resources at Gap Inc.
Industry Retail
Experience
Gap Inc.  January 2008 - Present
Convergys   January 2007 - December 2007
AOL  December 2000 - January 2007

Education
University of Phoenix   1997 — 1999
MBA, Business

Eckerd College

Sabrina Rhymes Sabrina Rhymes Joliet, Illinois Details
Sabrina Rhymes's Convergys Experience January 2002 - February 2012
Job Sr. Configuration Management Analyst at Houghton Mifflin Harcourt
Industry Information Technology and Services
Experience
Houghton Mifflin Harcourt  October 2014 - Present
Houghton Mifflin Harcourt  February 2013 - September 2014
Houghton Mifflin Harcourt  March 2012 - December 2012
Convergys   January 2002 - February 2012

Education
Eastern Illinois University   1998 — 2002
BS, Computer Management

Vicki Meek Vicki Meek Irving, Texas Details
Vicki Meek's Convergys Experience May 2007 - October 2009
Job NEC
Industry Information Technology and Services
Experience
H&K International  October 2011 - February 2015
Restaurant Services, Inc  March 2010 - October 2011
Convergys   May 2007 - October 2009
NEC Unified Solutions  September 2004 - May 2007

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Teaching, Purchasing, Call Centers, Coaching, Customer Satisfaction, Management, Quality Assurance, Sales, Troubleshooting, Sourcing, Supply Chain Management, Vendor Management, Logistics, Training, Process Improvement, Team Building, Team Leadership, AS400 system, Hiring, Staff Development, Leadership Development

Education
Eastern New Mexico University

Hardy Alligood Hardy Alligood Greenville, North Carolina Details
Hardy Alligood's Convergys Experience June 1999 - August 2002
Job Quality Specialist CMM Programmer Metrologist at DENSO/ASMO
Industry Automotive
Experience
DENSO/ASMO   June 2008 - Present
PAS  September 2007 - June 2008
Stanadyne  October 2002 - September 2007
Convergys   June 1999 - August 2002

Skills
Automotive, Microsoft Office, Microsoft Excel, Customer Service, Negotiation, Continuous Improvement, Manufacturing, Process Improvement, Microsoft Word, Photoshop, Wedding Photography, Photography, Event Photography, Photo Restoration, Commercial Product..., CAD, PPAP, TS16949, Value Stream Mapping, ISO/TS 16949, Root Cause Analysis, Lean Manufacturing

Education
Pitt Community College   2006 — 2006

East Carolina University   1985 — 1989

Fallon Davis Fallon Davis Orlando, Florida Area Details
Fallon Davis's Convergys Experience 2012 - 2012
Job Interdisciplinary Social Science
Industry Mental Health Care
Experience
Converse  May 2011 - February 2012
Convergys   2012 - 2012

Skills
Customer Service, Pay Close Attention to..., Leadership, Networking, Timely Decision Making, Team Building, Windows Vista

Education
University of South Florida   2009 — 2011
Bachelor of Arts (B.A.), Interdisciplinary Social Sciences

Brevard Community College   2004 — 2006
Associate of Arts (A.A.), General Studies

Ossie Marshall Ossie Marshall Troy, North Carolina Details
Ossie Marshall's Convergys Experience January 2011 - January 2012
Job Credit Manager
Industry Furniture
Experience
W.S. Badcock Corporation   February 2014 - Present
W.S. Badcock Corporation   July 2013 - Present
Montgomery Motors   March 2012 - June 2013
Convergys   January 2011 - January 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Finance, Sales Management, Customer Oriented, Customer Service, People Skills, Internet, Data Entry, Cashiering, Inventory Accuracy, Business Development, Leadership, Customer Retention, Customer Analysis, Time Management, Inventory Management, Telephone Skills, Accounts Receivable, Sales, Management, Customer Satisfaction, Financial Analysis, Accounting

Education
East Carolina University   2006 — 2011
Bachelor of Science (BS), Finance and Financial Management Services

East Carolina University   2006 — 2011
BSBA, Financial Planning and Services

Candace Lynn Candace Lynn Lubbock, Texas Details
Candace Lynn's Convergys Experience 2007 - November 2011
Job Mobility Manager at Spartan Transportation
Industry Transportation/Trucking/Railroad
Experience
Spartan Transportation   November 2011 - Present
Convergys   2007 - November 2011

Skills
Customer Service, Management, Training, Leadership, Call Centers, Team Building, Performance Management, Process Improvement, Coaching, Microsoft Office, Workforce Management, Transportation, Social Media, Marketing, Desktop Publishing

Education
Eastern New Mexico University   1998 — 2005
Bachelor's degree, Business & Communication

Manzano High School   1994 — 1998
Diploma

Gregory Ashworth Gregory Ashworth Burlington, Kentucky Details
Gregory Ashworth's Convergys Experience August 2011 - August 2012
Job Line runner at Toyota at Employment Plus
Industry Staffing and Recruiting
Experience
Employment Plus  August 2012 - Present
Employee Plus for Toyota   August 2012 - Present
Citi Bank  February 2009 - Present
Convergys   August 2011 - August 2012
Convergys   August 2011 - August 2012
Citi  February 2009 - June 2011
Lassing Pointe Golf Course   March 2007 - October 2009
Levi Strauss  January 2007 - March 2007

Skills
Great Personality, Works well with others, Hard Worker

Education
Eastern Kentucky University   2006 — 2008
NA, NA

Larry A. Ryle High School   2003 — 2006
NA, NA

Gateway Community and Technical College

Larry A. Ryle High School

Jewel Speight Jewel Speight Greenville, North Carolina Details
Jewel Speight's Convergys Experience August 2005 - October 2011
Job Recruiting Coordinator at Vidant Health
Industry Hospital & Health Care
Experience
Vidant Health  January 2012 - Present
Convergys   August 2005 - October 2011

Education
East Carolina University   2001 — 2005
Master of Business Administration (MBA), Business Administration, Management and Operations

Pitt Community College   1998 — 2001
Associate of Science (A.S.), Business Administration and Management, General

Gary Minor Jr Gary Minor Jr Sebring, Florida Details
Gary Minor Jr's Convergys Experience July 2010 - July 2011
Job Telematics response agent at Agero
Industry Consumer Services
Experience
Agero  August 2011 - Present
Convergys   July 2010 - July 2011
Carmike Cinemas  February 2003 - June 2008

Skills
Management, Customer Service, Cash Management

Education
Fox High School   1995 — 1998

East Central College

Corry Seagle Corry Seagle Lincolnton, North Carolina Details
Corry Seagle's Convergys Experience October 2009 - December 2012
Job Information Technology Services Professional
Industry Computer Networking
Experience
Caronet   October 2014 - Present
Food Lion  April 2013 - June 2015
Convergys   October 2009 - December 2012
Food Lion  August 2005 - January 2007
Winn Dixie Stores  June 2000 - August 2004

Skills
Retail, Customer Satisfaction, Customer Service, Networking, Troubleshooting, Technical Support

Education
East Carolina University   2007 — 2009
Bachelor of Science (B.S.), Information Technology

Gaston College   2002 — 2005
Associate's of Applied Science (A.A.S.), Network and System Administration

Bryan Massey Bryan Massey Alamogordo, New Mexico Details
Bryan Massey's Convergys Experience 2010 - 2011
Job Property Management Assistant at RE/MAX of Alamogordo, LTD
Industry Real Estate
Experience
RE/MAX of Alamogordo, LTD   July 2014 - Present
Professional Bookkeeping Service   December 2012 - December 2013
Sitel  2011 - 2012
Convergys   2010 - 2011
VMC  2008 - 2010
Professional Bookkeeping Service   2005 - 2008

Skills
Instructor-led Training, Computer Proficiency, Mac OS X, Windows 7, QuickBooks, Quicken, IEX Total View, COPC, Microsoft Office, Microsoft Excel, Microsoft Exchange, Microsoft Word, iWork, iOS development, Concord, Banking, Retail Banking, CSS Javascript, USA PATRIOT Act, ADA compliance, Phone Banking, Accounting, Tax Accounting, Income Tax, Tax Preparation, Tax Returns, Hospitality Management

Education
Eastern New Mexico University
Cultural Anthropology

Eastern New Mexico University-Roswell Campus
Associate's degree, Accounting

Joshua Flood Joshua Flood Ogden, Utah Details
Joshua Flood's Convergys Experience May 2012 - May 2014
Job Customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   May 2012 - May 2014
Convergys   January 2012 - April 2012
OfficeMax  October 2008 - January 2012
Shopko  April 2004 - October 2008

Skills
Team Leadership, Retail Sales, Customer Service, Professional Phone..., Accounts Payable, Accounts Receivable, Microsoft Office, Virus Removal, Remote Troubleshooting

Education
Eagle Gate College-Layton   2006 — 2007
Associate of Science (AS), Accounting

Ashlie Newsome Ashlie Newsome Charlotte, North Carolina Details
Ashlie Newsome's Convergys Experience 2012 - 2013
Job Quality Assurance Technician at Quiktrip Facility Support
Industry Facilities Services
Experience
Quiktrip Facility Support   June 2013 - Present
Convergys   2012 - 2013
US Navy  November 2009 - March 2011

Skills
Customer Satisfaction, Call Centers, BPO, Workforce Management, Customer Service, Customer Retention, Team Building, Leadership, Telecommunications, Quality Assurance, Computer Hardware, Computer Proficiency

Education
ECPI College of Technology

Paul Toman Paul Toman Peoria, Illinois Area Details
Paul Toman's Convergys Experience September 2000 - March 2005
Job SharePoint Developer at Illinois Mutual
Industry Insurance
Experience
Illinois Mutual  April 2013 - Present
Illinois Mutual  April 2005 - March 2013
Convergys   September 2000 - March 2005

Education
Eastern Illinois University
Bachelor of Science (B.S.), Business Administration and Management, General

Alison Grogan Alison Grogan Silver Grove, Kentucky Details
Alison Grogan's Convergys Experience December 2011 - June 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys   December 2011 - June 2013
Time Warner Cable  2013 - 2013

Education
Eastern Kentucky University   2005 — 2008

Seton High School   2001 — 2005
High School Diploma

Nakeya Outerbridge Nakeya Outerbridge Clayton, North Carolina Details
Nakeya Outerbridge's Convergys Experience July 1999 - August 2001
Job Nurse TechII/Clinical Secretary at WakeMed
Industry Hospital & Health Care
Experience
WakeMed  June 2007 - Present
Vidant Medical Center  August 2001 - June 2007
Convergys   July 1999 - August 2001

Education
East Carolina University   1998 — 1999

Jamesville High School   1994 — 1998

LaShanti Penn LaShanti Penn Charlotte, North Carolina Details
LaShanti Penn's Convergys Experience June 2010 - March 2012
Job Financial Services Consultant at TIAACREF
Industry Financial Services
Experience
TIAA-CREF  January 2014 - Present
Wells Fargo Home Mortgage  October 2012 - January 2014
Public Storage  June 2012 - August 2012
Convergys   June 2010 - March 2012

Skills
Microsoft Office, Data Entry, Knowledge Management, LIS

Education
Grand Canyon University   2013 — 2015
Master of Business Administration (MBA), Finance

East Carolina University   2008 — 2012
Bachelor of Business Administration (BBA), Marketing

Tom Widdekind Tom Widdekind Greater Salt Lake City Area Details
Tom Widdekind's Convergys Experience August 2003 - February 2004
Job Recent graduate Looking for work in Computer Networking
Industry Computer Networking
Experience
MMC US Forest Service   December 2013 - January 2014
n/a - currently unemployed  January 2012 - October 2013
Oil Stop LLC   2007 - 2012
Walton Feed   April 2006 - March 2007
Hertz Car Sales  June 2005 - June 2006
Convergys   August 2003 - February 2004

Skills
Problem Solving, Automotive, Cashiering, Inventory, Diagnostic, Ten Key, Data Entry, Programming, Computer Hardware, Networking, Computer Repair, Customer Service, Windows, Shipping, Recieving, Microsoft SQL Server, Windows Server, Computers, Computer Network..., Windows 7, Software Installation

Education
Eagle Gate College-Murray   2012 — 2013
Associate's degree, Computer Networking Administration

Bear Lake High   1986 — 1990

Jordan Whitaker Jordan Whitaker Rocky Mount, North Carolina Details
Jordan Whitaker's Convergys Experience March 2006 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   March 2006 - Present
Convergys   March 2006 - March 2014
Convergys   2006 - 2014

Skills
Customer Service

Education
East Carolina University

Jaylen Smith Jaylen Smith Rowland, North Carolina Details
Jaylen Smith's Convergys Experience September 2013 - April 2014
Job Automotive Professional
Industry Automotive
Experience
Convergys   September 2013 - April 2014
Joe Pecheles Automotive  2014 - 2014
Walgreens  August 2008 - September 2013

Education
East Carolina University   2010 — 2012
Bachelor of Arts (B.A.), Graphic Design

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