Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Convergys Salaries. You can even request information on how much does Convergys pay if you want to. Learn about salaries, pros and cons of working for Convergys directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Olde Town Brokers November 2013 - Present
Convergys May 2011 - January 2014
Convergys November 2009 - May 2011
Convergys October 2008 - November 2010
SmartWatch, Inc. September 2007 - September 2008
Best Buy 2006 - 2007
Roxy Nightclub February 2003 - September 2005
Ruby Tuesday 2000 - 2003
Hightech Communications Inc. 1995 - 2003
Skills
Training & Development, Thought Leadership, Leadership Development, Training Skills, Training Delivery, Personal Development, Customer Satisfaction, Customer Focus, Soft Skills, Photoshop, Microsoft Office, Digital Photography, Typing, Lightroom, Photomatix, Clarify, Telegence Billing..., Siebel, Phoenix, Snooper, Windows XP Professional, Low Voltage, Installation Management, Social Media, Social Media Marketing, Sales, Performance Management, Management, Instructor-led Training, Amdocs Clarify, Training, XP, Employee Training, Photomatix Pro, Instructional Design, Troubleshooting, Telegence, Windows XP, Workforce Management, Team Building, Leadership, Call Centers, Coaching, Customer Experience, Employee Engagement, Customer Retention
Education
East Carolina University 1998 — 2001
No Degree, English
Northern Nash Senior High 1995 — 1998
Diploma
Make WordPress January 2014 - Present
make WordPress January 2013 - Present
Cisco academy for the Vision Impaired June 2012 - Present
The Modern Whig Party May 2012 - Present
Customer servant Consultancy January 2009 - Present
Project Starfish America 2014 - 2014
freedom Scientific June 2007 - January 2009
Convergys December 2003 - June 2007
Skills
Web Design, Java, Knowledge Management, CSS, Web Development, WordPress, Blogging, Windows, Training, Start-ups, PHP, HTML, Social Media, Teaching, Software Project..., Databases, Social Media Marketing, Website Development, Usability, Drupal, Social Networking, Web Analytics, User Experience, SEO, E-commerce, Content Management, E-Learning
Education
East Carolina University 2009 — 2012
Information and Computer Technology
East Carolina University 1999 — 2002
Computer science, religious studies
Gardner-Webb University 1998 — 1999
Computer science
Total Outsourced Systems July 2014 - Present
Convergys July 2012 - Present
Bojangles June 2008 - May 2012
Skills
Customer Service, Customer Satisfaction, Hardwork, Microsoft Office, Billing Systems, Cashiering
Education
East Carolina University 2009 — 2014
Economics
Credit Suisse September 2014 - Present
East Carolina University May 2013 - May 2014
East Carolina University January 2013 - August 2013
Convergys January 2012 - June 2012
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Outlook, English, Research, Strategic Planning, Financial Analysis, Accounting, Negotiation, Windows, Public Speaking, Leadership
Education
East Carolina University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, GPA 3.3
East Carolina University 2007 — 2011
Bachelor of Science Business Administration, Finance, General
Strategic Staffing Solutions, LLC. February 2005 - Present
Convergys June 2011 - February 2012
Granny Nannies August 2007 - December 2009
Skills
Dental Assisting, Interpersonal..., Cleaning, Hustle, Multiplayer, Thinking Outside The Box, Multitasking Skills, Time Management, Sales, Eagerness to Learn, Healthcare
Education
Eagle Gate College-Murray 2012 — 2013
Certificate, Dental Assisting/Assistant
First Coast Technical College 2007 — 2007
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Convergys March 2015 - Present
Working Solutions June 2014 - March 2015
FirstLine Schools 2012 - 2014
National Heritage Academies 2007 - 2012
Great Lakes Academy 2004 - 2007
Skills
Microsoft Office, Zendesk, Citrix, Vendornet, Typing, Ecometry, X-Lite, Written Communication, Data Analysis, Leadership, Team Leadership, Community Outreach, Teaching, Classroom Management, Curriculum Design, Classroom, Teacher Training, Educational Leadership, Teaching English, Middle School, online teaching, E-Learning, Lesson Planning, English Grammar, Google Chrome, Internet Explorer, Firefox, Curriculum Development, Nonprofits, Staff Development, Tutoring
Education
University of Michigan-Flint 2006 — 2008
Master of Public Administration (MPA)
Eastern Michigan University 1995 — 2001
Bachelor of Arts (B.A.), Language Arts
Enterprise Holdings March 2015 - Present
Convergys April 2013 - November 2014
Express Market June 2011 - April 2013
Walmart July 2007 - November 2010
Skills
Sales, Customer Service
Education
East Carolina University 2005 — 2006
International Business Management
Lakewood High School 2001 — 2005
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
Joyner Library May 2014 - August 2014
East Carolina University October 2013 - August 2014
Convergys February 2012 - November 2012
Wendy's October 2008 - June 2010
Skills
Public Health, Nutrition, Epidemiology, Time Management, Social Media, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Research, Teamwork, Data Entry, Social Networking
Education
East Carolina University 2013 — 2015
Bachelor of Science (B.S.), Public Health
University of North Carolina at Charlotte 2010 — 2012
Convergys 2013 - 2014
Education
Eagle Gate College-Murray 2014 — 2014
Pharmacy Technician/Assistant
St. Henry District High School September 2011 - Present
St. Henry District High School 2011 - 2015
St. Henry District High School 2011 - 2015
St. Henry District High School 2011 - 2015
Ethicon Endo-Surgery May 2010 - September 2011
Middendorf Editorial October 2003 - September 2011
Convergys February 2011 - May 2011
Fifth Third Bank May 1994 - October 2003
Eastern Kentucky University August 1993 - May 1994
SWECO May 1991 - December 1993
Skills
Desktop Publishing, Editing, Proofreading, Advertising, Fundraising, Marketing, Public Speaking, Newsletters, Public Relations, Copy Editing, Content Management, Web Content, Press Releases, Creation Of Training..., Publications, Direct Mail, Newspapers, Writing, Team Building, Leadership, Copywriting, Training, Strategic Communications
Education
Eastern Kentucky University 1990 — 1994
BA, Journalism
walton verona 1986 — 1990
SafeStreets USA May 2015 - Present
Self -Employed May 2012 - Present
Top Dog Express Car Wash January 2012 - May 2012
Self -Employed February 2011 - January 2012
Convergys November 2010 - February 2011
Skills
Customer Service, Microsoft Office, Microsoft Word
Education
Eastern Florida State College 2011 — 2016
Associate’s Degree, Undecided, 3.0
Eastern Florida State College 2011 — 2016
Associate’s Degree, Undecided
Muv Fitness October 2014 - Present
OZ Fitness July 2014 - October 2014
Convergys October 2013 - July 2014
Salmon Creek Physical Therapy August 2012 - October 2013
Oz Fitness October 2011 - August 2012
Papa Murphy's International July 2011 - October 2011
Eastern Washington University September 2007 - January 2011
Apex Physical Therapy January 2009 - April 2009
Skills
Time Management, Teamwork, Research, Microsoft Excel, AED, Facebook, First Aid, Cpr Certified, PowerPoint, Microsoft Office, Data Entry, Microsoft Word
Education
Eastern Washington University 2014 — 2016
Master's degree, Public Health
Eastern Washington University 2007 — 2011
Bachelors of Science, Exercise Science
PPD December 2014 - Present
Quest Diagnostics April 2006 - November 2014
MedPlus August 2004 - April 2010
MedPlus August 2002 - April 2006
Convergys 1991 - 2002
SuperX Drug Stores 1987 - 1991
Cintas 1985 - 1987
Skills
SDLC, Business Analysis, Requirements Gathering, Integration, Scrum, Agile Methodologies, Software Development, Agile Project Management, Project Management, Team Leadership, Software Documentation, Vendor Management, Process Improvement, Business Process..., Workshop Facilitation, Visio, Quality Assurance, Requirements Analysis, Requirements Management, Testing, Leadership, Management, Program Management, Six Sigma, Healthcare Information..., PMP, Business Requirements, Business Process, Project Portfolio..., Software Project..., SharePoint, Cross-functional Team..., Waterfall, Customer Experience, Telecommunications, IT Management, IT Strategy, Change Management, Technical Leadership, Staff Development, Portfolio Management, IT Transformation, Team Management
Education
Eastern Kentucky University 1981 — 1985
BBA, Management Information Systems and Finance
Global Hope India January 2013 - May 2013
Convergys May 2012 - January 2013
Skills
Program Evaluation, Program Implementation, Public Speaking, Health Program Planning, Donor Management, Creativity, Customer Service, Health Promotion, Highly responsible, Bilingual English-French
Education
East Carolina University 2009 — 2013
Bachelor's degree with concentration in community health, Public Health, 3.4 GPA
Convergys January 2015 - Present
Professional Staffing Services Group October 2013 - October 2014
Concord Management June 2013 - September 2013
Comcast May 2011 - June 2013
Connextions January 2010 - May 2011
Information Technology and Data Solutions October 2007 - January 2009
Skills
Information Technology, Troubleshooting, Internet Troubleshooting, Computer Hardware, Computer Repair, Computer Security, Customer Service, Customer Support, General Electric, Networking, Wireless Networking, Computer Games, Gaming, Model Making, Model Building, Technical Support, Help Desk Support, Servers, Windows 7, Blackberry Enterprise..., Software Installation, Operating Systems, XP, Network Administration, Windows Server, Microsoft Exchange, Active Directory, Hardware, Laptops, VMware, System Administration, Network Security, Printers, Windows, Desktop Computers, Virtualization, Remote Desktop, Routers, Software Documentation, Windows XP
Education
University of Central Florida 2003 — 2007
Bachelor's degree, Information Technology
Brevard Community College 2001 — 2003
Associate of Arts (A.A.), General Studies
Sibcy Cline Realtors 2013 - Present
Convergys 1998 - 2002
Skills
Customer Service, Negotiation, Budgets, Strategic Planning, Sales, New Business Development, Team Building, Marketing Strategy, New Home Sales, Microsoft Office, Investment Properties, Real Estate
Education
East Tennessee State University 1981 — 1988
TEKsystems September 2013 - Present
Convergys September 2011 - February 2013
Datalliance January 2010 - June 2011
ResolvIt February 2008 - December 2009
The Nielsen Company July 2006 - July 2007
IBM Blue Direct November 2005 - July 2006
USC Consulting Group February 2004 - October 2005
Federated Systems Group July 1999 - July 2003
U.S. Bank February 1998 - July 1999
Capgemini February 1997 - February 1998
Skills
Six Sigma Green Belt..., Change Management, Lean Manufacturing, Business Analysis, Business Process..., Process Improvement, Analysis, Problem Solving, Access, Continuous Improvement, Team Leadership, Team Building, SQL, Project Management, Six Sigma, Risk Management, Management, Security, Training, CRM, Vendor Management, Strategy, Visio, Software Documentation, Start-ups, Information Security, Program Management, Business Process, MS Project, Integration, IT Strategy, Business Intelligence, ITIL, Requirements Analysis, SharePoint
Education
Eastern Kentucky University 1990 — 1995
BA, Organizational Speech Communications
Jackson High School 1986 — 1990
convergys September 2013 - Present
Eagle Gate College June 2012 - Present
Rubio's Restaurants, Inc. April 2012 - September 2012
Maverick Gas Station February 2012 - May 2012
Skills
Customer Service, Resolving customer..., creating technical..., Intermediate computer..., Spreadsheet and Basic..., Provide leadership and..., managing various...
Education
Eagle Gate College-Murray 2012 — 2013
Associate's degree, Business Administration and Management, General
USAContactPoint May 2014 - Present
Convergys June 2014 - September 2014
World Ventures March 2013 - July 2014
Melaleuca:The Wellness Company June 2013 - March 2014
CPI Corp. September 2007 - February 2011
US Navy February 2001 - September 2004
Skills
Customer Service, Cpr Certified, Medical Terminology, Microsoft Word, Microsoft Excel, Data Entry, Medical Billing, Sales, Healthcare, Telephone Skills, Time Management, Administrative..., Office Administration, Cashiering, Teamwork, Supervisory Skills, Microsoft Office, PowerPoint, Filing, Social Networking, Training, Administration, Facebook, Appointment Scheduling, CPR Certified, Leadership, Public Speaking, Event Planning, Social Media
Education
ECPI College of Technology 2012 — 2013
Associate of Applied Science, Medical Administration
Northwest School of Arts 1997 — 2000
Fine/Studio Arts, General
Patheon June 2014 - Present
ECU Center for Survey Research August 2010 - Present
Convergys May 2013 - August 2013
Cypress Glenn Retirement Community September 2011 - October 2012
ECU Family Medicine October 2009 - May 2010
Skills
Logistics, Inventory Management, Microsoft Excel, Customer Service, Supply Chain Management, Microsoft Office, Outlook, Negotiation, Microsoft Word, PowerPoint, Warehousing, Supply Chain, Logistics Management, Strategic Planning, Purchasing, Budgets, Operations Management, Procurement, Shipping, Sales Management
Education
East Carolina University 2010 — 2014
Bachelor's, Industrial Distribution & Logistics, 3.1 GPA
East Carolina University
Bachelor of Science (BS), Industrial Distribution and Logistics
Vidant Medical Center November 2009 - Present
24-7 Communications November 2007 - January 2009
Convergys September 2006 - November 2007
Skills
Medical Terminology, EMR, Access, HIPAA, Healthcare Information..., Healthcare, Epic Systems, Patient Safety, EHR, Healthcare Management, Data Analysis, Visio, Software Documentation, Leadership, Hospitals, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Research, Microsoft Word, Nonprofits, Editing, Teaching, Event Planning
Education
East Carolina University 1995 — 2000
BSBA, INFORMATION SYSTEMS
Xerox June 2010 - Present
Girls Incorporated August 2009 - June 2010
Convergys March 2008 - December 2009
Skills
Community Development, Coordination, Community Organizing, Music Publishing, Creative Writing, Instructor-led Training, Group Training, Social Entrepreneurship, Social Skills, Activity Coordination
Education
The University of Tennessee at Chattanooga 2007 — 2009
East Tennessee State University 2005 — 2007
Aetna speciality pharmacy November 2014 - Present
Catamaran April 2014 - November 2014
Catamaran September 2012 - April 2014
Walgreens July 2010 - September 2012
Convergys July 2009 - August 2010
Spherion September 2008 - January 2009
Activant Solutions June 2005 - June 2008
Activant Solutions June 1999 - June 2005
DISC December 1996 - June 1999
Skills
EDI, Databases, Leadership, Linux, Management, Microsoft Office, Process Improvement, Unix, Windows
Education
Tunxis Community College 2000 — 2004
none, Progrmming
Eastern University 1991 — 1993
none, n/a
Olney 1987 — 1991
Diploma
Adventist Health System October 2014 - Present
NetCracker March 2012 - October 2014
Convergys March 2000 - March 2012
Convergys March 2000 - March 2012
Harris 1993 - 2008
Team Information Services 1995 - 2000
AT&T 1995 - 1996
Northrop Grumman Systems 1994 - 1995
McDonnell Douglas Space Systems 1989 - 1994
Lockheed Space nSystems 1984 - 1989
Skills
PL/SQL, Oracle, Unix, Oracle RAC, Database Administration, Unix Shell Scripting, SQL, RMAN, Data Warehousing, Performance Tuning, SDLC, Requirements Analysis, Data Migration, Data Modeling, Database Design, Solaris, ETL, SQL Tuning, SQL*Plus, Systems Analysis, Shell Scripting, Databases, Erwin, Solution Architecture, Microsoft SQL Server, Production Support, Software Development, AIX, COBOL, Linux, Integration, Oracle Reports, Weblogic, WebLogic
Education
Rollins College 1985 — 1989
Bachelor of Science (BS), Computer Software Engineering
Brevard Community College 1977 — 1984
Associate of Science (A.S.), Computer Programming
U.S. Cellular April 2012 - Present
Motorola August 2000 - April 2012
Aerial Communications (Now T-Mobile) June 1997 - July 2000
Telegen Group July 1994 - June 1997
Ameritech Cellular (now Verizon Wireless) July 1991 - June 1994
Convergys August 1988 - July 1991
Skills
Telecommunications, Cellular Communications, Mobile Communications, Product Marketing, UMTS, Program Management, Wireless, 4G, GSM, Managed Services, Call Center, Mobile Devices, Cross-functional Team..., Operations Management, Team Management, CDMA, Customer Experience, IP, Start-ups, SIP, Mobile Technology, Vendor Management, Network Design, Customer Retention, Computer Network..., Process Improvement, VoIP, 3G, Product Management, Sales Operations, SS7, Networking, WiMAX, Integration, Product Lifecycle..., Team Leadership, Broadband, Customer Satisfaction, EVDO, LTE, Project Management, Business Case, Management, RF, Ethernet, Microwave, WCDMA, Call Centers, GPRS, BSS
Education
Eastern Washington University 1983 — 1987
The George Washington University
PMP
Convergys May 2015 - August 2015
Skills
Customer Service, Microsoft Office, Microsoft Word, Time Management, Outlook, PowerPoint, Leadership Development
Education
Eastern Kentucky University 2013 — 2017
Bachelor's Degree, Criminal Justice and Computer Information Systems, Sophomore
Citizens Bank January 2014 - Present
Seeking uCMDB Position September 2013 - January 2014
Teksystems working at FedEx October 2012 - September 2013
The Epitec Corp October 2011 - October 2012
None July 2011 - July 2011
Convergys 1989 - 2011
Skills
Mainframe, Windows Server, Operating Systems, Integration, PMP, Disaster Recovery, Networking, Database Design
Education
Brevard Community College
Associate, Computer Programming
Alorica May 2014 - Present
RuffaloCODY August 2013 - December 2013
Convergys May 2013 - August 2013
NexxLinx June 2012 - August 2012
Little Ducks Daycare June 2009 - August 2012
Jacksonville Treatment Center June 2009 - August 2011
Skills
Cash-handling, Data Entry, Question Answering, Multi-line Phone, Typing, Customer Service, Customer Retention, Technical Support, Call Centers, Fundraising, Telecommunications, Telefundraising, People Skills, Microsoft Office, Sales
Education
East Carolina University 2011 — 2015
Psychology
Northside High School 2007 — 2011
H.S. Diploma
BB&T April 2002 - Present
Regional Acceptance Corp 2003 - 2008
Convergys June 1999 - June 2001
Wachovia 1995 - 2000
Skills
Active Directory, Servers, Windows Server, XP, Operating Systems, Troubleshooting, Security, Credit Risk, Financial Risk, Credit, Loans, Customer Service, Microsoft Office, Finance, Underwriting, Visio, Business Analysis, VMware, SharePoint, Software Documentation, System Administration, Disaster Recovery, Vendor Management, Call Centers, Systems Analysis, IT Management, ITIL, Process Improvement, Cisco Technologies, SQL, Windows XP, Database Administration, Integration, SDLC, Databases, Requirements Analysis, Requirements Gathering, Business Requirements, Computer Hardware, Data Warehousing, PMP, IT Strategy, Risk Management, Analysis, Banking, MS Project, User Acceptance Testing, Microsoft SQL Server, IT Operations, Software Project...
Education
J Y Monk Real Estate School 2006 — 2006
Real Estate, Real Estate Broker
East Carolina University 1993 — 1997
BSBE, Information Technology
Aon Hewitt November 2011 - Present
Hewitt Associates February 2005 - November 2011
Convergys December 2000 - February 2005
Skills
JCL, SQL, SDLC, Requirements Gathering, Requirements Analysis, Microsoft Office, Systems Analysis, Process Improvement, Software Documentation, Outsourcing
Education
Eastern Illinois University 1998 — 2000
Bachelors, Mathematics and Computer Science
Rock Valley College 1996 — 1998
Associates, Mathematics and Computer Science
Pecatonica High School 1994 — 1996
Carbon High School 1994 — 1994
Convergys January 2013 - Present
American Campus Communities 2011 - 2012
Wake Forest Baptist Health May 2008 - July 2008
Southern University and A&M College System May 2007 - July 2007
Skills
Healthcare, Research, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Access, Community Outreach
Education
East Carolina University 2010 — 2012
Master of Science (M.S.), Medical Physics
South Carolina State University 2006 — 2010
Bachelor of Science (B.S.), Physics
West Charlotte Senior High School 2002 — 2006
Convergys August 2015 - Present
The Reynolds and Reynolds Company September 2012 - July 2013
The Helpful City Guide May 2012 - September 2012
Good News Ohio, LLC 2009 - 2012
Education
Eastern Kentucky University 2002 — 2006
Bachelor of Arts (BA), Public Relations
Eastern Kentucky University 2002 — 2006
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Arise Virtual Solutions Inc. September 2011 - Present
Jenesis, LLC December 2010 - Present
Mary Kay June 1999 - Present
Liberty Mutual Insurance September 2010 - October 2011
Pitt County Schools September 2005 - May 2009
Convergys May 2001 - August 2004
Skills
Strategic Planning, Entrepreneurship, Team Building, Start-ups, Marketing, Small Business, Business Development, Sales, Call Centers, Customer Service, Contractors, Consulting, Compliance, Finance, Employee Benefits, Telecommunications, Invoicing, Microsoft Excel, Time Management, Coaching, Payroll, Leadership, Microsoft Word, Management, PowerPoint, Recruiting, Budgets, Human Resources, Customer Satisfaction, Leadership Development, Accounts Payable, Social Networking
Education
East Carolina University 2004 — 2008
Bachelor's degree, English
Eastern Washington University September 2012 - Present
ANR Group Inc June 2014 - September 2014
City of Spokane 2014 - 2014
City of Spokane 2014 - 2014
People to People Ambassador Programs May 2012 - September 2012
Convergys January 2011 - September 2011
Safeway June 2010 - August 2010
Skills
Troubleshooting, 3.7 in Hydrogeology 470, 3.7 in Crystallography..., 4.0 in ArcGIS 323, Fully proficient in...
Education
Eastern Washington University 2011 — 2015
Bachelor of Science (B.S.), Geology/Environmental Science Dual Major, 3.72
Carolina Medical Center Urgent Care May 2014 - Present
Convergys February 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Communication, Call Center Development, Medical Terminology, Medical Billing, Medical Education, Medicine, Medical Assisting, Phlebotomy, EKG, Data Entry, Customer Service
Education
ECPI University 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
ECPI University 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Health and Medical Administrative Services
Evergreen School District August 2015 - Present
Tualatin Hills Park & Recreation District March 2015 - August 2015
Convergys October 2014 - January 2015
Howard County Public Schools February 2012 - June 2013
Howard Community College January 2011 - May 2012
Anne Arundel Community College August 2010 - December 2010
Northern Virginia Community College January 2007 - May 2010
Montgomery Community College January 2008 - May 2008
Frederick County Public Schools August 2006 - May 2007
University of Maryland University College January 2005 - May 2005
Skills
Teaching, American Sign Language, Higher Education, Curriculum Design, Staff Development, Special Education, Lesson Planning, E-Learning, Tutoring, Instructional Design, Classroom, Behavior Management, Elementary Education, Curriculum Development, IEP, Research, Public Speaking, Community Outreach
Education
University of Maryland College Park 1997 — 2003
Ph.D., Education Policy and Leadership, 3.7 GPA
Lewis and Clark College 1992 — 1993
M.Ed., Special Education: Deaf and Hard of Hearing, 3.7 GPA
Earlham College 1984 — 1990
BA, Peace and Global Studies, 3.2 GPA
Friends Central School 1978 — 1984
High School
Convergys November 2009 - April 2014
Waltz Business Solutions August 2009 - November 2009
Uptime Unlimited, LLC August 2008 - August 2009
CDP Networks March 2005 - February 2009
SYNCORP 1999 - 2002
Skills
Routers, Firewalls, Cisco Technologies, Active Directory, Switches, WAN, VoIP, LAN-WAN, Unified Communications, CCNA, Cisco Call Manager, Networking, Routing, Servers, Troubleshooting, OSPF, Windows Server
Education
Northern Kentucky University 1998 — 2000
Associates, Behavioral Science
Eastern Kentucky University 1997 — 1998
Behavioral Science
Convergys March 2014 - Present
Stream Global Services May 2012 - March 2014
Wells Fargo September 2006 - May 2012
APAC March 2003 - October 2006
Tele-Servicing Innovations February 1996 - December 2002
Skills
Call Center, Customer Retention, Telemarketing, Customer Acquisition, Forecasting, Workforce Management, Leadership, Team Building, BPO, Performance Management, Call Centers, Strategy, Lead Generation, CRM, Account Management, Training, Analytics, Sales Operations, Sales, P&L Management, New Business Development, Outsourcing, Management, Coaching
Education
Eastern Oregon University 2011 — 2013
Bachelors, Business Administration
Portland Community College 2008 — 2011
Associates, General Studies
Convergys March 2012 - Present
Eastern Washington University September 2009 - December 2011
T-Mobile May 2006 - July 2009
Skills
Microsoft Office, Adobe Creative Suite, Operating Systems, Active Directory, HTML, CSS, Organizational Design, Self Starter, Punctual, Mac OS, Android, Blackberry, Documentation, Technical Writing, Technical Documentation, Help Desk Management, Technical Training, Graphic Design, Technical Communication, Editing, Training, Troubleshooting, Technical Support, Time Management, Team Leadership, SharePoint, SnagIt, PowerPoint, Copy Editing, Instructional Design, CMS, Instructor-led Training, Hands-on Training, Research, Wireless Networking, Microsoft Excel, Leadership, Learning Management..., Training Delivery, Customer Service, Program Management, Software Documentation, Marketing Communications, Public Speaking
Education
Eastern Washington University 2009 — 2011
BA, Technical Communications
The University of New Mexico 2005 — 2009
Bryant & Stratton College June 2014 - Present
Bryant & Stratton College November 2010 - June 2014
Suddenlink Communications June 2007 - August 2010
Convergys June 2007 - June 2010
QVC 2002 - 2005
Silicon Solutions 2001 - 2002
Nike 1992 - 2000
Skills
Customer Service, Problem Solving, Customer Satisfaction, Call Center, Supervisory Skills, Microsoft Office, Inventory Management, Coaching, Excel, Computer Hardware, Microsoft Excel, Call Centers, Public Speaking, Account Management, Management, Analysis, Leadership, Training
Education
East Carolina University 1999 — 2002
Bachelors Degree, Business Administration; Decision Science (Management Information Systems)
Belk August 2014 - Present
Steele Rubber Products January 2014 - August 2014
Steele Rubber Products January 2012 - January 2014
Steele Rubber Products June 2011 - December 2011
Convergys December 2008 - February 2010
Skills
Wireframes, Web Design, Graphic Design, Content Creation, Photoshop, Google Analytics, InDesign, WordPress, Microsoft Office, Final Cut Pro, Videography, Constant Contact, Newsletter Production, Social Media Strategy, Page Design, Adobe Indesign, Basic CSS, Adobe Photoshop, Adobe Premiere Pro, Social Media, Copy Editing, Social Media Marketing, Premiere, Newsletters, Press Releases, Content Strategy
Education
Quinnipiac University 2010 — 2012
Master of Science (MS), Interactive Media
East Tennessee State University 2005 — 2008
Bachelor of Arts (BA), Journalism
Landstar August 2014 - April 2015
Convergys July 2013 - July 2014
Macy's June 2012 - June 2013
Skills
Customer Service, Freight Brokerage, Logistics, Sales, Time Management, Customer Satisfaction, Data Analysis, Microsoft Office, Goal Oriented, Troubleshooting, Access, Supply Chain, Software Documentation, Microsoft Excel, Customer Experience, Supply Chain Operations, Account Management
Education
East Carolina University 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Industrial Technology
Vance-Granville Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Global Logistics Technology
Fifth Third Bank April 2014 - Present
Northern Kentucky University August 2014 - Present
Fifth Third Bank November 2011 - April 2014
Vantiv Merchant Services 2010 - 2011
Convergys April 2009 - December 2010
Highlands High School Band Volunteer January 2009 - April 2010
Fidelity Investments 2004 - 2008
Fidelity Investments 1999 - 2004
Fidelity Investments 1993 - 1999
Skills
Call Center, Coaching, Training Delivery, Loss Mitigation, Team Building, Process Improvement, Cross-functional Team..., Training, Team Leadership, Performance Management, Leadership, Operations Management, Call Centers, Policy Analysis, Compliance, Collaborative Problem..., Change Management, Quality Assurance, Sales, Customer Service, Time Management, Leadership Development, Vendor Management, Risk Management, Customer Satisfaction, Banking, Employee Training, Teamwork, Customer Experience, Customer Retention, CRM, Analysis
Education
Northern Kentucky University 2010 — 2012
Masters of Science, Executive Leadership and Organizational Change
Eastern Kentucky University 1986 — 1991
BA, English Education
Highlands High School 1978 — 1983
Compucom Technologies July 2013 - Present
Ecco USA August 2012 - June 2013
Convergys January 2007 - June 2011
Southern Gateway Chorus 1998 - 2009
Skills
Singing, Microsoft Office, Computer Hardware, Mac OS X, Microsoft Excel, Customer Service, Sales, Windows Vista, Call Center, Music, Outlook, Printers, Networking, Call Centers, OS X, Lotus Notes, Customer Satisfaction, Windows, Technical Support, Training, Troubleshooting, Software Documentation, Inventory Management, Team Building, Team Leadership, Data Entry, Process Improvement, System Administration, Management, Leadership
Education
Eastern Kentucky University 1977 — 1983
Associates, Music Education
Rockcastle County High School 1972 — 1977
Diploma, General Studies
FSV Payment Systems April 2014 - Present
NorthGateArinso (NGA) June 2010 - 2013
Convergys April 2007 - June 2010
Convergys June 2006 - April 2007
CitiStreet February 2005 - June 2006
CitiStreet August 2003 - February 2005
CitiStreet September 2002 - August 2003
Skills
Employee Benefits, Benefits Administration, HRIS, Deferred Compensation, Human Resources, PeopleSoft, Onboarding, Employee Relations, Applicant Tracking..., Performance Management, Personnel Management, HR Policies, Vendor Management, Customer Service, Talent Management, Outsourcing, Research, Process Improvement, Pension Administration, Due Diligence, Quality Management, Financial Services, Payments, Prepaid Cards, Operations, Payroll Cards, Debit Cards
Education
Eastern Michigan University
Bachelor of Science (B.S.), Therapeutic Recreation/Recreational Therapy
Convergys September 2013 - February 2015
Wake County Public School System February 2004 - June 2013
Wake County Public School System February 2004 - June 2013
Wilson Technical Community College February 2000 - May 2003
Duffus and Associates October 1996 - December 1999
Skills
Tutoring, Lesson Planning, Curriculum Design, Classroom Management, Curriculum Development, Interviews, Policy, Adult Education, Teaching, Classroom, Higher Education, Staff Development, Student Affairs, Student Development, Administration, Instructional Technology, Admissions
Education
East Carolina University 1995 — 1997
Bachelor of Arts, Communications
Beddingfield High School 1988 — 1992
High school diploma, Academic
East Carolina University
Bachelor of Arts (B.A.), Communitcations
W&F Inc. August 2013 - Present
Blu Cigs July 2013 - August 2013
Convergys July 2011 - July 2013
n/a August 2009 - July 2011
Scope Services June 2005 - June 2009
PCA International October 2002 - June 2005
Skills
Customer Service, Outlook, Customer Satisfaction, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, Invoicing, Team Leadership, Training, Teamwork, Time Management, Editing, Team Building, PowerPoint, Coaching, Payroll, Accounts Receivable, Accounts Payable, Customer Retention, Management, Quality Assurance, Software Documentation, Leadership, Process Improvement
Education
CPCC 1997 — 1998
Accounting
ECPI College of Technology
n/a, Criminal Justice
Seeking New Position August 2015 - Present
Aurora Casket Company October 2013 - July 2015
Total Quality Logistics October 2012 - October 2013
AT&T February 2011 - March 2012
Cincinnati Bell September 2008 - August 2009
ABC Pediatric Therapy 2003 - 2007
Cingular Wireless 1999 - 2004
Convergys February 1994 - March 1999
J&M Reproduction 1991 - 1992
J&M Reproduction 1991 - 1992
Skills
Managed Services, Sales, MPLS, Sales Process, Contract Negotiation, Marketing, B2B, Strategic Planning, Selling, SIP, Marketing Strategy, Customer Satisfaction, Sales Operations, Cloud Computing, IP, Training, Recruiting, Coaching, Team Leadership, Team Building, Sales Management, New Business Development, Direct Sales, Management, Account Management, Customer Service
Education
Eastern Michigan University 1986 — 1991
Organizational Communication / Marketing
Gap Inc. February 2013 - Present
SLK November 2011 - February 2013
The Devine Group April 2010 - January 2012
Brown Mackie College March 2010 - April 2010
Convergys April 2007 - November 2009
Convergys September 1997 - November 2009
Convergys September 2006 - April 2007
Convergys April 2004 - September 2006
Convergys January 2003 - April 2004
Convergys July 2000 - January 2003
Skills
Perl, ASP, C++, Unix, Microsoft Office, SDLC, COBOL, JCL, SQL, Requirements Analysis, Software Development, XML, Application Development, SQL Server, Waterfall, Requirements Gathering, ClearCase, Testing, HTML, Business Analysis, Oracle SQL, Quality Assurance, PL/SQL, JavaScript, VBScript, UML, Databases, Weblogic, Linux, Visual Studio, Test Cases, Quality Center, Web Applications, Oracle, Test Planning, Visual Basic, Microsoft SQL Server
Education
Eastern Kentucky University
BBA, Information Systems
Cisco Systems August 2011 - Present
Convergys December 2000 - August 2011
Intervoice July 1998 - November 2000
Skills
Disaster Recovery, Windows Vista, Active Directory, CTI, Windows NT, Microsoft Exchange, Linux, Troubleshooting, Windows Server, Operating Systems, System Administration, Integration, TCP/IP, IP, Technical Support, Hardware, Networking, Windows, Security, Routers, Cisco Technologies
Education
Eastern New Mexico University 1993 — 1997
BBA, Computer Information Systems
Fiserv May 2013 - Present
Olan Mills October 2008 - May 2013
Convergys March 2011 - November 2011
RGIS August 2004 - October 2008
Emerge Gallery and Art Center August 2007 - June 2008
Skills
Digital Photography, Graphic Arts, Sales Process, Customer Service, Call Center, Management, Photography, Facebook, Data Entry, Adobe Creative Suite, Photoshop, Creative Writing, Event Planning, Sales, Art
Education
Salem College 2012 — 2015
Certificate in Not-For-Profit Management, Arts Management
East Carolina University 2003 — 2008
BFA, Studio Arts, Fiber Art
Innovation Group North America February 2013 - Present
Self-Employed October 2010 - January 2013
Convergys May 2006 - November 2009
Women's Center of Jacksonville April 2005 - July 2005
Kimberly Home Pregnancy Resource Center January 2004 - June 2004
HUON Corporation May 1999 - November 1999
IBM Global Services April 1998 - April 1999
United Health Care January 1995 - July 1997
United Health Care July 1990 - December 1995
The Hartford October 1986 - July 1990
Skills
BPO, Business Process..., Program Management, Vendor Management, Management Consulting, Outsourcing, Process Improvement, Change Management, Project Management, Strategy, Business Intelligence, Business Process, Analysis, Training, Management, Business Strategy, Performance Management, Risk Management, Integration, Leadership, Consulting
Education
Eckerd College 2001 — 2004
B.A., Organizational Studies/Human Development
Dale Carnegie
Effective Speaking and Human Relations
30 Minute Security September 2015 - Present
Bigger Than Life Entertainment & The Vegas Host February 2015 - Present
Magellan Title June 2014 - January 2015
Old Republic National Title Insurance Company 2014 - June 2014
Cornerstone Title Insurnace Agnecy July 2012 - May 2014
Convergys June 2011 - July 2012
75th FSS Airman & Family Readiness Center June 2010 - April 2011
Skills
Real Estate, Short Sales, REO, Escrow, Title Insurance, Administrative..., Travel Arrangements, Office Management, Calendaring, Office Administration, File Management, Diary Management, Expense Reports, Meeting Scheduling, First Time Home Buyers, Investment Properties, Sellers, Sales, Investors, Relocation, Foreclosures
Education
Eagle Gate College-Murray 2011 — 2012
Certificate, Medical Assisting
Weber Basin Job Corps 2010 — 2011
Technical/Vocational Certificate, Business Technology
Northridge high school 2008 — 2010
High School Diploma
City of Greenville April 2015 - Present
Pronamic Industries October 2014 - April 2015
Attends Healthcare Products Inc./Accountemps September 2013 - July 2014
Wells Fargo/Randstad Professionals September 2013 - October 2013
East Carolina University March 2013 - August 2013
A Wireless - Verizon Wireless Premium Retailer June 2011 - May 2012
A Wireless - Verizon Wireless Premium Retailer January 2011 - June 2011
Convergys December 2010 - January 2011
Regional Acceptance Corporation/ Nease Personnel March 2010 - October 2010
Liberty Tax Service January 2010 - April 2010
Skills
Journal Entries, QuickBooks, Accounts Payable, Tax Preparation, Bookkeeping, Accounts Receivable, General Ledger, Account Reconciliation, Bank Reconciliation, Analysis, Invoicing, Microsoft Excel, Spreadsheets, Financial Statements
Education
East Carolina University - College of Business 2006 — 2009
Bachelor of Science in Business Administration, Accounting
East Carolina University - College of Business
Master of Business Administration (MBA), Finance
Game Gear April 2015 - Present
Utah Nonprofits Association November 2014 - Present
Convergys August 2014 - Present
Skills
Photoshop, Illustrator, Vector Illustration, InDesign, Logo Design, PowerPoint, Storyboarding, Mockups, Layout, Typography, Magazine Design, Magazine Layout Design, Magazines, Business Cards, Brochures, Mailers, Microsoft Word, Sony Vegas Video, Garageband, Adobe Audition, Vector Design
Education
Eagle Gate College-Murray 2013 — 2015
Associate's degree, Graphic Design
Mount San Antonio College 2010 — 2013
General Education, Undecided
Towers Watson's OneExchange June 2015 - Present
Convergys January 2015 - Present
JC Pennys September 2013 - December 2013
UPS Supply Chain Solutions September 2012 - June 2013
Unisys 2006 - 2011
The Regency Hotel 2004 - 2005
Skills
Customer Service, Typing, Active Directory, Remedy Ticketing System, Windows, Windows 7, Technical Support, Computer Hardware, Research, Software Documentation, Call Centers, Help Desk Support, BMC Remedy, Windows Server, Microsoft Excel, Management, Microsoft Office, Troubleshooting
Education
Eagle Gate College-Murray 2011 — 2012
Associate's degree, Criminal Justice and Corrections
Macon Tech 1992 — 1993
Associates, Computer/Information Technology Administration and Management
Citi August 2011 - July 2014
Coca-Cola Enterprises November 2009 - July 2011
Coca-Cola Enterprises June 2009 - November 2009
Ceridian May 2008 - May 2009
Convergys July 2007 - May 2008
SNCF September 2005 - July 2006
Skills
Operational..., Multicultural Team..., International Project..., Continuous Improvement, Corporate Social..., Employee Relations, HRIS, Administration, Recruiting, International HR, Talent Acquisition, Personnel Management, System Administration, Training, HR Policies, Management, Project Management, Performance Management, Human Resources, Change Management, Talent Management, Interviews, Employee Engagement, Team Management, Sourcing
Education
Ecole supérieure de Commerce de Rennes 2003 — 2007
MA, International Business, Human Resources
Lycee Henri Moissan 2001 — 2003
Bac +2, Preparation for the competitive entrance examinations for the French Business Schools
Lycée Sainte Marie 2001 — 2001
French Baccalaureate – Economics option, Economics and Social law
Ritz Camera & Image March 2012 - June 2012
Convergys October 2000 - September 2010
Skills
Interpersonal Skills, Creativity Skills, Logistics, Public Speaking, Employee Training, Communication, Event Planning, Customer Service, Research, Teaching, Account Reconciliation, Training, Social Media, Teamwork, Creative Writing, Art, Drawing, Asset Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word
Education
University of Cincinnati 2015 — 2016
Bachelor's Degree, Communication, General, Junior
University of Cincinnati-Raymond Walters College 2011 — 2014
Associate's Degree, Pre-Advanced Medical Imaging
University of North Carolina at Wilmington 1998 — 1999
Communication and Media Studies
East Carolina University 1996 — 1998
Communication, General
Self Employed November 2013 - Present
Convergys August 2012 - February 2015
RGIS January 2012 - August 2012
Walter B. Jones Alcohol and Drug Abuse Treatment Center May 2012 - July 2012
Food Lion April 2008 - September 2010
Skills
Training, Interviews, Communication, Customer Service, Customer Experience, Time Management, Microsoft Office, Data Entry, Microsoft Word, Team Building
Education
East Carolina University 2008 — 2012
Rehabiliation Services, Substance Abuse Counseling/Psychology, 3.01 GPA
East Carolina University 2008 — 2012
Bachelors Rehabilitation Services , Rehabiliation Services
Cummins Inc. June 2013 - Present
Roberson Computers September 2007 - January 2013
Bridges of Hope October 2007 - November 2012
Convergys April 2002 - March 2005
Skills
Active Directory, Windows 7, Windows Server, ITIL, Technical Support, IT Service Management, XP, Troubleshooting, Service Delivery, Computer Hardware, Servers, VMware, Microsoft Exchange, Network Administration, Help Desk Support, DNS, Requirements Analysis, Operating Systems, IT Operations, Software Installation, Hardware, Networking, Remote Desktop, Windows XP
Education
East Carolina University - College of Business 2009 — 2013
Bachelor of Science (BS), Business/Information Technology
Coldwell Banker West Shell February 2014 - Present
MusilloUnkenholt, LLC September 2012 - February 2014
Convergys October 2011 - September 2012
Trivantis June 2010 - June 2011
Trivantis September 2009 - June 2010
Cincinnati Zoo & Botanical Garden 2009 - 2010
Cincinnati Zoo & Botanical Garden 2007 - 2009
Skills
Customer Service, Social Media, Public Speaking, Event Planning, Public Relations, Leadership, Sales, Marketing Communications, Lectora, Advertising, Marketing, Newsletters, E-Learning, Social Networking
Education
University of Cincinnati 2007 — 2010
Bachelor of Arts, Communications
Eastern Michigan University 2006 — 2007
History
UNC Asheville October 2013 - Present
Coldwater Creek 2010 - 2012
Convergys November 2001 - March 2003
Prudential Healthcare July 1994 - October 2000
Carl Albert Community Mental Health April 1990 - June 1994
Skills
Leadership, Data Analysis, SQL, Program Management, Project Management, Management, Student Development, Healthcare, Quality Management, Sales Management, Mentoring, Training, Customer Service, Recruiting, Team Building, Human Resources, Event Planning, Sales, Team Leadership, Multi Tasking, Computer Proficiency, Public Speaking, Community Outreach, Nonprofits, Fundraising, Research, Leadership Development, Social Media, Social Networking, Strategic Planning, Editing, Microsoft Office, Program Development
Education
Southern Nazarene University 2013 — 2015
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Healthcare Administration, GPA: 3.9
University of Oklahoma 2006 — 2009
Bachelors of Arts, Native American Studies, GPA: 3.76
Eastern Oklahoma State College 1993 — 1994
Associates of Science, Computer Information Systems
McAlester Oklahoma 1976 — 1980
General Studies
Convergys July 2015 - Present
ECUTelefund August 2014 - Present
Phi Beta Sigma Fraternity Inc November 2013 - Present
East Carolina University August 2010 - Present
East Carolina University October 2012 - March 2014
Subway June 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Research, PowerPoint, Microsoft Word, Leadership, Event Planning
Education
East Carolina University 2010 — 2015
Bachelor’s Degree, Business Marketing
North Carolina Central University August 2015 - Present
UNC Health Care February 2014 - August 2015
Vidant Health August 2012 - February 2014
Convergys January 2009 - August 2013
Skills
Technical Support, Management, Customer Service, Educational Technology, Help Desk Support, Hardware, Information Technology, Access, Computer Hardware, Training, Software Documentation, Troubleshooting, Coaching, Active Directory
Education
North Carolina Central University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pitt Community College 2011 — 2013
Associate of Science (A.S.), Computer/Information Technology Administration and Management
East Carolina University
East Carolina University
East Carolina University
East Carolina University
Northern Nash High School
Pearson April 2015 - August 2015
Bojangles' Restaurants, Inc. November 2011 - February 2015
East Carolina University January 2014 - May 2014
Convergys April 2011 - August 2011
Captain D's February 2004 - November 2009
Skills
Customer Service, PowerPoint, Microsoft Word, Leadership, Management, Public Speaking
Education
East Carolina University 2008 — 2014
Bachelor of Science (B.S.), Public Health
World Travel, Inc June 2015 - Present
Convergys June 2008 - February 2015
Hill Rom June 2007 - June 2008
Alderwoods Group January 1991 - January 2007
Skills
Meeting Planning, Vendor Management, Account Management, Contract Negotiation, Negotiation, Event Management, Customer Service, New Business Development, Sales Management, Contract Management, Strategic Planning, Budget, Forecasting, Team Building, Team Leadership, Operations Management, Customer Satisfaction, Budgets, Process Improvement, Management, Sales
Education
Eastern Kentucky University
Bachelor of Science (B.S.), Health and Physical Education/Fitness, Administrative Programming
CenturyLink December 2013 - Present
CenturyLink July 2011 - January 2014
Convergys November 2001 - June 2002
Skills
Windows 7, Microsoft Office, Camtasia, PC building, Computer Repair, Mobile Devices, Mobile Applications, Telecommunications, Telecommunications..., Employee Training, Project Management, Data Analysis, Problem Analysis, Networking, DSLAM, Redback, OSI Model, TCP/IP, Linux, Unix Operating Systems, Avaya, Photoshop, Proficient Typing Skills, network maintenance, Video Editing
Education
Brevard Community College 1999 — 2002
Associate of Arts (A.A.), Computer Science
Connexion Point (cXp) October 2013 - December 2013
E.C.S June 2013 - August 2013
Dollar Tree Stores July 2012 - January 2013
Connexion Point (cXp) 2013 - 2013
Convergys August 2008 - May 2010
University of Utah - Employment January 2009 - May 2009
Skills
type up to 20-30 wpm, Cash Handling Experience, Customer Experience
Education
Eagle Gate College-Murray 2011 — 2012
Dental Assisting/Assistant
Clearfield Job Corps 2004 — 2005
Culinary Arts/Chef Training
SECU January 2014 - Present
G-Vegas Magazine January 2012 - Present
G-Vegas Magazine February 2007 - January 2013
Convergys September 2012 - December 2012
Hafco, Inc.(Stop Shop Convenience Store) August 2000 - September 2012
Food Lion 1999 - 2000
Skills
Event Planning, Customer Service, Facebook, Microsoft Office, PowerPoint, Advertising, Editing, Photography, Weddings, Writing, Social Media Marketing, Word, Excel, Online Marketing, Entertainment, Food & Beverage, Event Management, Social Networking, Microsoft Word, Management, Social Media, Public Relations, Microsoft Excel
Education
East Carolina University 1999 — 2007
B.S., Economics
NetCracker June 2013 - Present
NetCracker January 2013 - June 2013
NetCracker - Purchased Convergys' IT (May 2012) May 2012 - January 2013
Convergys April 1998 - May 2012
Ajilon 1998 - 2002
United States Marine Corps June 1978 - June 1998
U.S. Marine Corps 1978 - 1998
Skills
Project Management, PMP, Change Management, Resource Management, Safety Management..., Requirements Analysis, SDLC, Telecommunications, PMO, Software Project..., Management, Organizational..., Software Documentation, Leadership, Aviation, MS Project, Project Delivery, Business Process, Situational Leadership, Service Delivery, SharePoint, Software Development, Aircraft Maintenance, Hazardous Materials..., Project Mgmt (PMP), Release Management, Solution Architecture, Testing, Quality Assurance, Process Improvement, Systems Analysis, ITIL, Project Portfolio..., CMMI, Accident Investigation, Direct Sales, Agile Project Management, Agile Methodologies, Program Management, User Acceptance Testing, Business Process..., IT Strategy, IT Management, Cross-functional Team..., IT Service Management, Recruitment/Retention, System Deployment, Outsourcing, Safety Management, Aviation Maintenance
Education
The George Washington University 2001 — 2003
Masters Certificate, Project Management
East Carolina University 1981 — 1997
Multi-/Interdisciplinary Studies, General
Convergys September 2013 - Present
Skills
Customer Service, Customer Experience, Sales, Technical Support, Call Centers, Customer Satisfaction, Troubleshooting, Networking, CRM, Telecommunications, Customer Retention, Contact Centers, Service Delivery
Education
Eagle Gate College-Murray 2012 — 2014
attending, Network and System Administration/Administrator
Stevens-Henager College-Murray 2010 — 2011
Network and System Administration/Administrator
Duke Energy Corporation September 2015 - Present
Duke Energy Corporation March 2012 - September 2015
Convergys May 2011 - September 2011
Federal Working Group January 2010 - September 2010
Geo-Serv December 2007 - December 2009
Delcon of Wilson, Inc September 2006 - October 2007
Skills
Problem Solving, GIS, Technical Writing, Microsoft Office, Computer Hardware, Quality Assurance, Planning, Project Planning, ArcGIS, ESRI, GPS, ArcCatalog, Spatial Analysis, Geography, ArcMap
Education
East Carolina University 2002 — 2007
Bachelor of Science, Geography
East Carolina University 2002 — 2007
Bachelor of Science (B.S.), Geography
Walgreens November 2012 - Present
Walgreens November 2011 - November 2012
Walgreens January 2010 - November 2011
Convergys October 2007 - January 2010
Wooley Enterprises, LLC May 2007 - January 2010
Thumbs-Up Telemarketing Inc January 2005 - March 2008
Cap Gemini Ernst & Young March 2002 - August 2004
eLoyalty October 1995 - January 2002
Skills
Process Improvement, Leadership Development, Strategy, Outsourcing, Enterprise Software, Management Consulting, Vendor Management, Customer Experience, Business Process..., Leadership, Workforce Management, Change Management, Cross-functional Team..., Business Analysis, Call Center, Business Transformation, Management, Business Process, CRM, Call Centers, Operations Management
Education
Eastern Illinois University 1983 — 1986
B.S., Economics
Radio Shack April 2008 - May 2008
US Army Communication Command December 2000 - March 2004
Cavin's Business Solutions November 1999 - November 2000
NCR (aka National Cash Register) May 1999 - September 1999
Convergys August 1998 - March 1999
Coastal Carolina College June 1998 - August 1998
US Army January 1995 - January 1998
Skills
Troubleshooting, Electronics, Software Installation, Hardware, Telecommunications, Switches, Project Planning, Automation, Training, Electricians, Analysis, Customer Service
Education
East Carolina University 2012 — 2015
Bachelor's Degree, Information Technology
University of North Carolina at Charlotte 2009 — 2015
BA, SIS & Math
Coastal Carolina Community College 2008 — 2010
Associate of Science, Electronics Engineering Technology; Electronics Engineering; Pre-Engineering
Coastal Carolina Community College 2008 — 2010
Associate of Science (A.S.), Pre-Engineering
University of North Carolina at Charlotte 2006 — 2009
Coastal Carolina Community College 1992 — 2009
Associate of Science (A.S.), Electronics Engineering Technology
US Army 1995 — 1998
Telecommunications Computer Operator/Maintainer
Ann's House of Nuts, Inc. February 2014 - Present
East Carolina University February 2013 - February 2014
Craven Community College January 2011 - May 2013
Hewitt Associates August 2010 - March 2011
NetApp 2008 - 2010
Convergys 2006 - 2008
Skills
Linux, Technical Support, Microsoft Excel, Microsoft Office, Information Technology, Non-profit..., Technology Advisory, Web Design, Managing Database, Programming, SQL, NetApp Filers, NetApp, VoIP, Computer Hardware, Management, Windows 7, Software Installation, Windows, Troubleshooting, Windows Server, Windows XP Pro, HTML 5, CSS, Customer Reporting, Non-profit Program..., Social Media, Social Networking, Data Analysis, Data Mining, Servers, Netbackup, Database Administration, Windows XP, VMware, Networking, Active Directory, Disaster Recovery, Hardware, Operating Systems
Education
East Carolina University 2013 — 2014
Bachelors of Science - Industrial Technology, Computer and Information Sciences, General
Seminole Community College 2005 — 2008
A.S, Computer Programming & Analysis
Convergys Corporation August 2012 - Present
Apogee March 2011 - August 2012
ValueWise Corporation August 2009 - August 2012
Convergys August 2008 - August 2009
Convergys Corporation August 2005 - August 2008
Converygs Corporation August 2002 - August 2005
Skills
Employee Task Analysis, Job Analysis, Instructional Design, Curriculum Analysis, Curriculum Design, Curriculum Development, Technical Recruiting, Pre-sales Technical..., Performance Metrics, Metrics Analysis, Business Metrics, Balanced Scorecard, Training Delivery, Performance Analysis, Performance Improvement, Call Center, Recruitment/Retention, Learning Management, Organizational Learning, E-learning Development, Business Process..., Task Analysis, Sales Process, Sales Support, Training & Development, Distance Learning, Blended Learning, Blended Learning..., Internet Recruiting, Interviewing, Needs Analysis, Survey Design, Business Analysis
Education
Eckerd College
BS
University of South Florida
M.A
Bombardier Aerospace September 2014 - Present
Association des étudiants de l'École de technologie supérieure April 2014 - May 2015
Bombardier Aerospace April 2013 - September 2014
Aero-ETS March 2012 - September 2014
AÉÉTS May 2012 - April 2014
IAMGOLD Corporation April 2012 - June 2012
AÉÉTS May 2011 - May 2012
IAMGOLD Corporation January 2012 - April 2012
Convergys May 2009 - January 2010
Convergys April 2008 - May 2009
Skills
Call Center, Management, Technical Support, Training, Windows, Call Centers, Troubleshooting, HTML, MS Project, VPN, Microsoft Office, Software Documentation, DNS, IT Service Management, Active Directory, Team Leadership, Access, Operating Systems, XP, Project Management, Programming, Engineering
Education
École de technologie supérieure 2010 — 2015
Bacc, Electrical Engineering
École nationale d'aérotechnique 1994 — 1999
DEC, Avionics
Residence Inn By Marriott September 2010 - Present
Intown Lofts and Apartments August 2009 - September 2010
Copper Beech Townhomes August 2007 - August 2009
C.M. Eppes Middle School January 2009 - June 2009
Convergys January 2005 - August 2007
Education
Argosy University Atlanta 2009 — 2012
Master of Arts, Community Counseling
East Carolina University 2004 — 2009
Bachelor of Science, Family and Community Services
Tek Systems April 2010 - Present
Convergys March 1989 - March 2009
Education
Eastern Kentucky University 1982 — 1986
BS, Industrial Technology, Computer Science, Mathematics
Veritiv August 2014 - Present
Convergys December 2012 - August 2014
Money Vault Jewelry and Loan August 2012 - November 2012
Xerox Corporation April 2011 - August 2012
Spanish Beisbol Network July 2009 - October 2010
Bob Evans March 2009 - July 2009
Skills
PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Public Speaking, Leadership, Sales, Management, Broadcast, Team Building, Strategic Planning, Access, Time Management, Social Networking
Education
Eastern Kentucky University 2004 — 2008
Bachelor's, Broadcasting & Electronic Media
Madeira Jr. Sr. High School 2000 — 2004
High School Diploma, High School Diploma
Control System Upgrades, LLC and Magna Group, LLC November 2012 - Present
University of Cincinnati January 2012 - Present
Convergys May 2011 - January 2012
Marketing Consultant - Independent January 2011 - May 2011
Convergys Corporation September 2007 - December 2010
Convergys January 2002 - January 2007
Convergys Corporation January 2001 - January 2002
Convergys Corporation January 1999 - January 2001
Convergys Corporation January 1996 - January 1999
Cincinnati Bell November 1988 - September 1996
Skills
Product Management, Product Marketing, Campaign Management, Marketing Management, Cross-functional Team..., Contract Negotiations, Telecommunications, Customer Relations, Digital Marketing, Agency Relations, eDM, Webinars, Collateral Management, Start-ups, Sales, Product Development, New Business Development, Management, Budgets, Team Leadership, Contract Negotiation, Training, SaaS, Strategy, CRM, Customer Service, Leadership, EDM, Marketing Communications, Marketing Strategy, Program Management, B2B, Project Management, Competitive Analysis, Vendor Management, Marketing, Project Planning, Business Planning
Education
Eastern Kentucky University 1980 — 1984
BBA, Management/Marketing
University of Phoenix
Masters, Business Management
Convergys July 2015 - Present
Brown Mackie College September 2012 - October 2014
Fidelity Investments May 2008 - February 2012
Pueblo Of Sandia 2008 - 2012
Lovelace Health System June 1997 - April 2001
Telemet America, Inc. February 1996 - February 1997
Netrix Corporation February 1993 - February 1996
National Renewable Energy Laboratory January 1992 - January 1993
Hall & Evans, LLC January 1988 - January 1992
Skills
Networking, Technical Support, Information Technology, Hardware, Network Security, Testing, Firewalls, Technical Writing, Troubleshooting, Training, Management, Problem Solving, Project Management, Microsoft Office, System Administration, Windows, Team Leadership, Security, Telecommunications, Help Desk Support, Software Installation, Customer Service
Education
Brown Mackie College 2012 — 2014
Associate's Degree, Information Technology, 3.84 GPA
Eastern New Mexico University 1980 — 1985
Bachelor's Degree, Communications
Convergys January 2012 - June 2015
Cannonball July 2011 - August 2011
Signal Centers, Inc May 2010 - May 2011
Wilkins Research Services, LLC February 2010 - May 2010
Charming Charlie November 2009 - January 2010
Skills
Nonprofits, Marketing, Social Networking, Public Relations, Problem Solving, Public Speaking, Trade Shows, Community Outreach, Research, Program Development, Customer Service, Customer Retention, Customer Relations, Training, Project Planning, Marketing Strategy, Event Planning
Education
East Tennessee State University 2002 — 2009
B.B.A, Marketing Management
RTM Consulting March 2009 - Present
Convergys July 2004 - February 2009
Indepent Consulting 2003 - 2004
Commerce One April 2000 - March 2002
BearingPoint March 1998 - December 1999
Skills
CRM, Program Management, Competitive Analysis, Business Analysis, Strategic Planning, Product Management, Analytics, Cross-functional Team..., Business Intelligence, Business Strategy, Management Consulting, Management, Telecommunications, Vendor Management, Consulting, Business Process..., IT Strategy, Strategy, Project Planning, Integration
Education
The University of Texas at Austin 1987 — 1990
BS, Advertising
Groupe Ecole supérieure de Commerce et de Management 1995 — 1995
Certificate, International MBA Program
Montclair State University 1993 — 1996
MBA, Marketing, International Marketing
Veracity Networks October 2010 - August 2012
No More Mortgage February 2006 - June 2010
Eggnesters February 2005 - February 2006
Convergys 2001 - 2002
Focus Services, Inc. 1999 - 2002
Skills
Leadership, Operations Management, Team Building, Customer Service, Management, IP
Education
Eastern Oregon University 2002 — 2004
BA
Apartments.com March 2013 - Present
Classified Ventures (Apartments.com) March 2012 - April 2013
Career Education Corporation April 2004 - March 2012
Convergys June 2000 - March 2004
Skills
SDLC, Business Analysis, Microsoft SQL Server, SharePoint, Requirements Analysis, Requirements Gathering, Agile Methodologies, Project Management, Business Intelligence, Vendor Management, Software Development, Software Project..., Process Improvement, Visio, Change Management, Scrum, IT Management
Education
Eastern Illinois University 1998 — 2002
BS, Business/Computer Management
Alpine Access January 2010 - December 2014
AT&T July 2009 - November 2010
Convergys March 2008 - July 2009
East Carolina University 1999 - 2004
East Carolina University 1999 - 2004
East Carolina University 1999 - 2004
Edu 1998 - 2003
Skills
Workforce Management, Microsoft Office, Program Management, Customer Retention, Management, Customer Service, Leadership, Team Leadership, Call Centers, Telecommunications, Outlook, Troubleshooting, Customer Satisfaction, Windows, Customer Experience, Change Management, Strategic Planning, Data Entry, Team Building, Training, Vendor Management, System Administration
Education
East Carolina University - College of Business 2001 — 2003
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
MT. OLIVE COLLEGE 2001 — 2003
BS, CRIMINAL JUSTICE
HSBC February 2005 - Present
Office Max 2002 - 2005
Convergys 1996 - 2002
Skills
Integration, Analysis, Business Analysis, Process Improvement, Leadership, Requirements Gathering, Business Requirements, Vendor Management, Project Management, Software Project..., SDLC, Testing
Education
Eastern Illinois University
Omron Automation & Safety August 2012 - Present
Millward Brown / Kantar Group April 2006 - July 2012
Kantar 2004 - 2012
Millward Brown March 2004 - April 2006
Convergys December 2001 - November 2003
Convergys May 2001 - August 2001
Speigel May 2000 - August 2000
Caterpillar, Inc May 1999 - August 1999
Skills
Cognos, Data Warehousing, Dashboard, Business Intelligence, Software Documentation, Business Analysis, Analytics, Data Modeling, Oracle, Databases, Analysis Services, Informatica, SQL, Microsoft SQL Server, ETL
Education
Eastern Illinois University 1996 — 2001
Bachelor of Science in Education, Major: Business Education
Eastern Illinois University 1996 — 2001
Bachelor of Science in Business, Majors: Computer Management, Administrative Information Systems
Cognos 8 Training
MITRE August 2011 - Present
Convergys November 2005 - August 2011
CGI-AMS January 2005 - December 2005
Hewlett-Packard January 2004 - January 2005
Verizon January 1999 - January 2004
Connecticut Judicial Branch January 1998 - December 1998
Aetna January 1997 - November 1997
Education
Eastern Connecticut State University
BS, Computer Science
University of Maryland University College
MS, Computer Systems Management
Chrome River Technologies March 2014 - Present
Paycor May 2013 - March 2014
Kurt Vandeborne November 1999 - May 2013
Freshwater Homes, Inc. January 1999 - May 2013
Kent State University-East Liverpool January 2000 - December 2008
Eastern Gateway Community College January 1999 - December 2001
Convergys 1996 - 1999
Thomson Reuters 1995 - 1996
Western & Southern Financial Group 1985 - 1995
Skills
Leadership, Software Documentation, Networking, Troubleshooting, Windows, Software Installation, Project Management, Requirements Analysis, Computer Repair, Computer Hardware, Microsoft Office, Antivirus, COBOLII, JCL, Property Management, Training, Volleyball, Sports Coaching
Education
DeVry University 1982 — 1985
B.S., Computer Information Systems
Eastern Gateway Community College 1981 — 1982
Computer Science
Wintersville HS
Cox Communications Sr. Systems AnalystBoston Proper2001 - 2004
Convergys May 1995 - September 2001
North American Stainless May 1991 - May 1995
Skills
Vendor Management, IBM iSeries, SDLC, Project Management, Unix, Requirements Analysis, Visio, Disaster Recovery, Software Project..., Integration, Systems Analysis, Business Analysis, Process Improvement, Telecommunications, Solution Architecture, RPG, Agile Methodologies, SharePoint
Education
Eastern Kentucky University 1988 — 1991
BBA, Computer Information Systems
Lowe's February 2004 - January 2008
Home Depot At Home Services February 2002 - May 2004
Pension Benefit Guaranty Corporation March 2002 - October 2002
WCTI-TV 12 December 2000 - February 2001
WCTI-TV 12 December 2000 - February 2001
Convergys February 2000 - September 2000
Allstate Insurance Company April 1996 - April 1998
Education
East Carolina University 1998 — 2000
BS, planning urban and regional
Sigma Systems August 2014 - Present
Concurrent Computer Corp 2008 - 2012
Convergys 1994 - 2008
Skills
Program Management, Telecommunications, Integration, Software Project..., SDLC
Education
Eastern Connecticut State University 1990 — 1992
Blair Technology Group September 2014 - Present
Blair Technology Group January 2014 - September 2014
Advanced Technology Group (atg) March 2013 - December 2013
Convergys / NetCracker Technology January 2010 - October 2012
Convergys 2000 - 2009
Convergys 1996 - 2000
Convergys 1993 - 1996
Convergys 1989 - 1993
Frito Lay June 1985 - June 1989
Skills
Telecommunications..., Software Project..., Requirements Analysis, Solution Architecture, SDLC, SOA, Resource Management, Software Development, Agile Methodologies, Service Delivery, Vendor Management, Program Management, Business Process, Leadership, Management, Business Analysis, Telecommunications, Team Management, Integration, Unix, PMP, PMO, Requirements Gathering, Outsourcing
Education
The George Washington University 1999 — 2001
Masters Certificate, Project Management
The University of Dallas 1987 — 1989
MBA, Business Management
Eastern Kentucky University 1981 — 1985
BS, Mathematics & Computer Science
eBay October 2011 - Present
Convergys 2008 - 2010
Intervoice 2007 - 2008
Edify Corporation 2002 - 2006
YY Technologies 2000 - 2002
Software BuyLine 1999 - 2000
Testdrive Corporation 1997 - 1999
IntelliCorp 1986 - 1996
Framentec 1983 - 1986
Framatome 1982 - 1983
Skills
Java, Software Development, XML, SQL, Call Centers, Agile Methodologies, Software Engineering, Linux, Java Enterprise Edition, Distributed Systems, Web Services, Object Oriented Design
Education
ENSTA 1980 — 1982
Ecole polytechnique 1977 — 1980
Federal Realty Investment Trust 2005 - Present
Convergys 2000 - 2005
dmg world media 1998 - 2000
Skills
Email Marketing, Marketing, Marketing Communications, Marketing Strategy, Shopping Centers, Social Media Marketing, Public Relations, Social Media, Advertising, Event Management, Brand Development, Event Planning, Digital Marketing, Direct Marketing, Strategic Planning, Online Advertising, Media Relations, Press Releases, Online Marketing
Education
East Carolina University 1994 — 1998
Bachelor's degree, Fashion Merchandising
East Carolina University
Heritage Makers September 2010 - Present
LUNGevity Foundation April 2009 - Present
The Longaberger Company February 2004 - Present
State Farm Insurance June 2001 - Present
Convergys May 2000 - August 2000
Skills
Public Speaking, Fundraising, Event Planning, Social Media, Strategic Planning, Customer Service, Budgets, Public Relations, Marketing Communications, Leadership Development, Event Management, Microsoft Excel, Research, Team Building, Marketing Strategy, Coaching, Non-profits, Microsoft Office, Marketing, Microsoft Word
Education
Eastern Illinois University 1997 — 2001
BS, Computer Management
Veterans Affair Medical Center August 2015 - Present
National Association of Social Workers- NC Chapter July 2015 - Present
The University of North Carolina at Greensboro (UNCG) February 2015 - Present
David D. Jones Elementary School January 2015 - May 2015
Cancer Services, Inc. September 2014 - April 2015
Keep Hope Alive Human Services June 2012 - August 2014
Convergys May 2009 - January 2014
Skills
Leadership, Team Leadership, Customer Service, Training, Microsoft Office, Sales, Supervisory Skills, Oral & Written..., Motivational Speaking, Employee Training, Tutoring, Mental Health, Web Design, Volunteering, Communication Skills, Perseverance, Presentations, Mentoring, Group Therapy, Policy, Time Management, Team Building, Teaching, Software Documentation, Social Media, Research, Public Speaking, Program Development, Nonprofits, Microsoft Word, Microsoft Excel, Management, Event Planning, Community Outreach
Education
North Carolina Agricultural and Technical State University 2014 — 2016
Master's degree, Clinical/Medical Social Work, 4.0 GPA
The University of North Carolina at Greensboro 2014 — 2016
Master of Social Work (M.S.W.), Clinical/Medical Social Work, 4.0 GPA
East Carolina University 2002 — 2007
Bachelor of Science Business Education, Information Technology
Winston-Salem State University 2000 — 2001
Computer Science
East Carteret High School 1996 — 2000
High school diploma
Pearl Interactive Network July 2013 - Present
Thyrion LLC May 2005 - December 2013
Convergys September 2011 - October 2012
Affiliated Computer Services November 2010 - September 2011
US Census Bureau May 2010 - August 2010
U.S. Census Bureau March 2010 - May 2010
Sykes April 2008 - 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Call Center, Troubleshooting, Leadership, Customer Service, Training, Call Center..., Team Building, Call center start-up, Team Management, Microsoft Excel, Program Launch, Job Coaching, Hiring, Quality Management, Remote Monitoring, Staff Retention, Virtual Teams, Job Fairs, Communication, Customer Service..., Process Improvement, Screening, Software Documentation, Microsoft Office, Outlook, Phone Etiquette, Data Entry, Medicare, Healthcare, Contact Center..., Contact Center..., Successful Business..., Web Chat, Sales, Performance Reporting, Call Monitoring, Management, Quality Assurance, Employee Training, Telecommunications
Education
Eastern Kentucky University 2011 — 2015
Bachelor's Degree, Education
Bluegrass Community & Technical College 2009 — 2011
Associate of Science (A.S.), Education
84.51˚ June 2015 - Present
Convergys January 2015 - Present
Macy's November 2013 - January 2015
dunnhumby June 2013 - November 2013
Axcess Financial March 2012 - June 2013
Total Quality Logistics January 2011 - March 2012
Robert Half International November 2008 - January 2011
Skills
Talent Acquisition, Performance Management, Coaching, Strategic Planning, Sourcing, Negotiation, Hiring, Interviewing, Process Improvement, Talent Management, Mentoring, Team Building, Organizational..., Problem Solving, Public Speaking, Employee Relations, Recruiting
Education
Eastern Connecticut State University 1997 — 2001
Bachelors, Business Administration
Lowe's Companies, Inc. November 2014 - Present
Jack in the Box November 2014 - July 2015
Electronic Payment Systems April 2014 - October 2014
Eaton's Cooper Lighting February 2014 - April 2014
Electronic Payment Systems July 2013 - February 2014
Envirotest Systems Holdings Corp. February 2013 - May 2013
Envirotest Systems Holdings Corp. May 2011 - February 2013
Movie Tavern Partners, LLC April 2010 - April 2011
Convergys June 2009 - March 2010
ADT Security Services July 2007 - February 2009
Skills
Software Documentation, Customer Service, Microsoft Office, Team Leadership, Customer Satisfaction, Microsoft Word, Leadership, Outlook, Social Networking, Data Entry, Management, Social Media, Windows
Education
Red Mountain High School 1994 — 1997
High School Diploma
East Valley Institute of Technology 1993 — 1997
Industrial Electronics Technology/Technician
TJX November 2004 - Present
Convergys March 2012 - April 2013
Amscot Financial January 2010 - April 2012
Skills
Data Entry, Customer Service, Outlook, Inventory Management, Microsoft Excel, Administrative..., Access, PowerPoint, Office Administration, Office Management, Time Management, Telephone Skills, Microsoft Word
Education
Seminole State College of Florida 2013 — 2015
Business Administration and Management, General
Eastern Florida State College 2012 — 2013
Business Administration and Management, General
Coventry Health Care March 2010 - Present
Convergys December 2000 - December 2009
Spiegel Catalog June 1998 - 2000
Skills
Requirements Analysis, SharePoint, Project Management, PMO, Software Documentation, Change Management, SDLC, Management, Project Portfolio..., Process Improvement, IT Strategy, CRM, Scrum, Software Project..., PMP, Requirements Gathering, Data Warehousing, Vendor Management, Business Analysis, Business Intelligence, Leadership, Resource Management, Visio, Integration, Business Process, IT Management, SharePoint Design &..., Statistics Analysis, Product Conception,..., Cross-Function &..., Executive Reporting, Compliance Processing, Statistics, Oracle Database, SQL, SQL*Plus
Education
Eastern Illinois University 1994 — 1998
B.S., Computer and Operations Mngt
Carhartt July 2015 - Present
HoMedics December 2009 - Present
Convergys March 2009 - December 2009
Dick's Sporting Goods August 2003 - March 2008
Skills
Social Media, Customer Service, Sales, Social Media Marketing, New Business Development, Team Building, Account Management, Marketing Strategy, Advertising, Strategic Planning, Sales Management, Marketing Communications, Negotiation, Facebook, Lead Generation, Salesforce.com, Online Marketing
Education
Eastern Michigan University 2013 — 2015
Certificate in Marketing, Marketing/Marketing Management, General
Eastern Michigan University 2001 — 2006
BS, Business Administration
Grand Valley State University January 2014 - Present
Meijer August 2014 - June 2015
Meijer May 2012 - August 2014
Avis Budget Group May 2011 - May 2012
Emdeon August 2004 - February 2009
Convergys September 2001 - February 2004
Skills
Customer Satisfaction, Customer Service, Process Improvement, Leadership, Customer Retention, Call Centers, Budgets, Cross-functional Team..., Conflict Resolution, Customer Relations, HIPAA, Client Retention, Continuous Improvement, Process Development, Problem Solving, Computer Hardware, Budgeting, Microsoft Office, Operations Management, Account Management, Excel, Word, PowerPoint, Retail, Oracle Right Now CX, Loyalty Programs, Project Planning, Project Management, Service Management, Service Delivery, Product Design, Software Design, Training, Team Building, Inventory Management, Team Leadership, Management, Outlook, Employee Relations, Coaching, Strategic Planning, Performance Management, Quality Assurance, Leadership Development, Visio, Vendor Management, Troubleshooting
Education
Grand Valley State University 2014 — 2016
Master of Business Administration (MBA), Masters of Business Administration
Eckerd College 1995 — 1999
BA, Philosophy
Leader Dogs for the Blind April 2013 - Present
Kamax LP November 2010 - Present
Collins & Aikman 2004 - 2008
Convergys March 2001 - September 2003
Skills
Windows, HTML, Microsoft Office, Customer Service, Microsoft Excel, Java, C++, Microsoft Word, PowerPoint, Outlook, SQL, VMware, Firewalls, Computer Security, Penetration Testing, Vulnerability Assessment, Information Security, NIST 800-53, Active Directory..., IT Audit, Risk Assessment
Education
Eastern Michigan University 2009 — 2012
Master's degree, Computer and Information Systems Security/Information Assurance
Eastfield Community College August 2011 - Present
Assurant Solutions October 2009 - July 2010
Volt Staffing 2008 - 2009
Convergys 2007 - 2008
Walmart 2007 - 2008
Stream 2007 - 2008
Skills
Typing, Customer Service, Administration
Education
Eastfield College 2011 — 2013
Bachelor's, Social Work
Academic Marketing Services April 2015 - Present
Academic Marketing Services January 2013 - Present
CareerFocus Consortium January 2013 - Present
Grand River Printing May 2008 - January 2013
Southern Illinois University Carbondale August 2006 - May 2008
Eastern Kentucky University May 2005 - May 2006
Convergys June 2000 - December 2000
Skills
Web Development, PHP, Java, Magento, Drupal, Mathematics, Statistics, Systems Administration, Linux, Windows, Wordpress, MySQL, SQL, SQL*Plus, WordPress, Public Speaking
Education
Eastern Kentucky University 2004 — 2006
MS, Mathematics and Computer Science
Morehead State University 1998 — 2002
BS, Mathematics and Computer Science
Convergys 2009 - 2010
McDonald's 1994 - 1999
Education
East Tennessee State University 1999 — 2011
Walters State Community College 1995 — 1999
Associate, Elementary Education
Convergys March 2014 - Present
Deptartment of Criminal Justice of ECU August 2012 - June 2013
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Sales, Strategic Planning, Leadership, Project Management, Marketing, Microsoft Word
Education
East Carolina University 2012 — 2017
Houghton Mifflin Harcourt October 2014 - Present
Houghton Mifflin Harcourt February 2013 - September 2014
Houghton Mifflin Harcourt March 2012 - December 2012
Convergys January 2002 - February 2012
Education
Eastern Illinois University 1998 — 2002
BS, Computer Management
H&K International October 2011 - February 2015
Restaurant Services, Inc March 2010 - October 2011
Convergys May 2007 - October 2009
NEC Unified Solutions September 2004 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Teaching, Purchasing, Call Centers, Coaching, Customer Satisfaction, Management, Quality Assurance, Sales, Troubleshooting, Sourcing, Supply Chain Management, Vendor Management, Logistics, Training, Process Improvement, Team Building, Team Leadership, AS400 system, Hiring, Staff Development, Leadership Development
Education
Eastern New Mexico University
DENSO/ASMO June 2008 - Present
PAS September 2007 - June 2008
Stanadyne October 2002 - September 2007
Convergys June 1999 - August 2002
Skills
Automotive, Microsoft Office, Microsoft Excel, Customer Service, Negotiation, Continuous Improvement, Manufacturing, Process Improvement, Microsoft Word, Photoshop, Wedding Photography, Photography, Event Photography, Photo Restoration, Commercial Product..., CAD, PPAP, TS16949, Value Stream Mapping, ISO/TS 16949, Root Cause Analysis, Lean Manufacturing
Education
Pitt Community College 2006 — 2006
East Carolina University 1985 — 1989
Converse May 2011 - February 2012
Convergys 2012 - 2012
Skills
Customer Service, Pay Close Attention to..., Leadership, Networking, Timely Decision Making, Team Building, Windows Vista
Education
University of South Florida 2009 — 2011
Bachelor of Arts (B.A.), Interdisciplinary Social Sciences
Brevard Community College 2004 — 2006
Associate of Arts (A.A.), General Studies
W.S. Badcock Corporation February 2014 - Present
W.S. Badcock Corporation July 2013 - Present
Montgomery Motors March 2012 - June 2013
Convergys January 2011 - January 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Finance, Sales Management, Customer Oriented, Customer Service, People Skills, Internet, Data Entry, Cashiering, Inventory Accuracy, Business Development, Leadership, Customer Retention, Customer Analysis, Time Management, Inventory Management, Telephone Skills, Accounts Receivable, Sales, Management, Customer Satisfaction, Financial Analysis, Accounting
Education
East Carolina University 2006 — 2011
Bachelor of Science (BS), Finance and Financial Management Services
East Carolina University 2006 — 2011
BSBA, Financial Planning and Services
Spartan Transportation November 2011 - Present
Convergys 2007 - November 2011
Skills
Customer Service, Management, Training, Leadership, Call Centers, Team Building, Performance Management, Process Improvement, Coaching, Microsoft Office, Workforce Management, Transportation, Social Media, Marketing, Desktop Publishing
Education
Eastern New Mexico University 1998 — 2005
Bachelor's degree, Business & Communication
Manzano High School 1994 — 1998
Diploma
Employment Plus August 2012 - Present
Employee Plus for Toyota August 2012 - Present
Citi Bank February 2009 - Present
Convergys August 2011 - August 2012
Convergys August 2011 - August 2012
Citi February 2009 - June 2011
Lassing Pointe Golf Course March 2007 - October 2009
Levi Strauss January 2007 - March 2007
Skills
Great Personality, Works well with others, Hard Worker
Education
Eastern Kentucky University 2006 — 2008
NA, NA
Larry A. Ryle High School 2003 — 2006
NA, NA
Gateway Community and Technical College
Larry A. Ryle High School
Vidant Health January 2012 - Present
Convergys August 2005 - October 2011
Education
East Carolina University 2001 — 2005
Master of Business Administration (MBA), Business Administration, Management and Operations
Pitt Community College 1998 — 2001
Associate of Science (A.S.), Business Administration and Management, General
Agero August 2011 - Present
Convergys July 2010 - July 2011
Carmike Cinemas February 2003 - June 2008
Skills
Management, Customer Service, Cash Management
Education
Fox High School 1995 — 1998
East Central College
Caronet October 2014 - Present
Food Lion April 2013 - June 2015
Convergys October 2009 - December 2012
Food Lion August 2005 - January 2007
Winn Dixie Stores June 2000 - August 2004
Skills
Retail, Customer Satisfaction, Customer Service, Networking, Troubleshooting, Technical Support
Education
East Carolina University 2007 — 2009
Bachelor of Science (B.S.), Information Technology
Gaston College 2002 — 2005
Associate's of Applied Science (A.A.S.), Network and System Administration
RE/MAX of Alamogordo, LTD July 2014 - Present
Professional Bookkeeping Service December 2012 - December 2013
Sitel 2011 - 2012
Convergys 2010 - 2011
VMC 2008 - 2010
Professional Bookkeeping Service 2005 - 2008
Skills
Instructor-led Training, Computer Proficiency, Mac OS X, Windows 7, QuickBooks, Quicken, IEX Total View, COPC, Microsoft Office, Microsoft Excel, Microsoft Exchange, Microsoft Word, iWork, iOS development, Concord, Banking, Retail Banking, CSS Javascript, USA PATRIOT Act, ADA compliance, Phone Banking, Accounting, Tax Accounting, Income Tax, Tax Preparation, Tax Returns, Hospitality Management
Education
Eastern New Mexico University
Cultural Anthropology
Eastern New Mexico University-Roswell Campus
Associate's degree, Accounting
Convergys May 2012 - May 2014
Convergys January 2012 - April 2012
OfficeMax October 2008 - January 2012
Shopko April 2004 - October 2008
Skills
Team Leadership, Retail Sales, Customer Service, Professional Phone..., Accounts Payable, Accounts Receivable, Microsoft Office, Virus Removal, Remote Troubleshooting
Education
Eagle Gate College-Layton 2006 — 2007
Associate of Science (AS), Accounting
Quiktrip Facility Support June 2013 - Present
Convergys 2012 - 2013
US Navy November 2009 - March 2011
Skills
Customer Satisfaction, Call Centers, BPO, Workforce Management, Customer Service, Customer Retention, Team Building, Leadership, Telecommunications, Quality Assurance, Computer Hardware, Computer Proficiency
Education
ECPI College of Technology
Illinois Mutual April 2013 - Present
Illinois Mutual April 2005 - March 2013
Convergys September 2000 - March 2005
Education
Eastern Illinois University
Bachelor of Science (B.S.), Business Administration and Management, General
Convergys December 2011 - June 2013
Time Warner Cable 2013 - 2013
Education
Eastern Kentucky University 2005 — 2008
Seton High School 2001 — 2005
High School Diploma
WakeMed June 2007 - Present
Vidant Medical Center August 2001 - June 2007
Convergys July 1999 - August 2001
Education
East Carolina University 1998 — 1999
Jamesville High School 1994 — 1998
TIAA-CREF January 2014 - Present
Wells Fargo Home Mortgage October 2012 - January 2014
Public Storage June 2012 - August 2012
Convergys June 2010 - March 2012
Skills
Microsoft Office, Data Entry, Knowledge Management, LIS
Education
Grand Canyon University 2013 — 2015
Master of Business Administration (MBA), Finance
East Carolina University 2008 — 2012
Bachelor of Business Administration (BBA), Marketing
MMC US Forest Service December 2013 - January 2014
n/a - currently unemployed January 2012 - October 2013
Oil Stop LLC 2007 - 2012
Walton Feed April 2006 - March 2007
Hertz Car Sales June 2005 - June 2006
Convergys August 2003 - February 2004
Skills
Problem Solving, Automotive, Cashiering, Inventory, Diagnostic, Ten Key, Data Entry, Programming, Computer Hardware, Networking, Computer Repair, Customer Service, Windows, Shipping, Recieving, Microsoft SQL Server, Windows Server, Computers, Computer Network..., Windows 7, Software Installation
Education
Eagle Gate College-Murray 2012 — 2013
Associate's degree, Computer Networking Administration
Bear Lake High 1986 — 1990
Convergys March 2006 - Present
Convergys March 2006 - March 2014
Convergys 2006 - 2014
Skills
Customer Service
Education
East Carolina University
Convergys September 2013 - April 2014
Joe Pecheles Automotive 2014 - 2014
Walgreens August 2008 - September 2013
Education
East Carolina University 2010 — 2012
Bachelor of Arts (B.A.), Graphic Design