Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Addy Olivier Addy Olivier's Convergys Experience May 2004 - March 2007
Job Accountant
Industry Financial Services
Experience
Sunshine State Acounting September 2010 - January 2015
GardaWorld March 2014 - August 2014
Discovery Business Services December 2012 - June 2013
Client First Settlement Funding July 2011 - November 2012
Marketlinkx Direct December 2009 - March 2011
University of Central Florida October 2007 - June 2008
Convergys May 2004 - March 2007
Skills
Microsoft Excel, Analysis, Financial Analysis, Cash Management, Financial Reporting, Strategic Financial..., Loans, Capital Markets, Forecasting, Cash Flow Forecasting, Equity Valuation, Access, Microsoft Word, Outlook, Finance, Budgets
Education
University of Central Florida 2007 — 2009
Bachelor of Science (BS), Accounting and Business/Management
Florida Atlantic University 2004 — 2007
Associate of Arts (A.A.), General Studies
Sunshine State Acounting September 2010 - January 2015
GardaWorld March 2014 - August 2014
Discovery Business Services December 2012 - June 2013
Client First Settlement Funding July 2011 - November 2012
Marketlinkx Direct December 2009 - March 2011
University of Central Florida October 2007 - June 2008
Convergys May 2004 - March 2007
Skills
Microsoft Excel, Analysis, Financial Analysis, Cash Management, Financial Reporting, Strategic Financial..., Loans, Capital Markets, Forecasting, Cash Flow Forecasting, Equity Valuation, Access, Microsoft Word, Outlook, Finance, Budgets
Education
University of Central Florida 2007 — 2009
Bachelor of Science (BS), Accounting and Business/Management
Florida Atlantic University 2004 — 2007
Associate of Arts (A.A.), General Studies
Lourdes Pesante Lourdes Pesante's Convergys Experience October 2011 - April 2013
Job ACM Certified Finacial Counselor
Industry Financial Services
Experience
Advisory Credit Management, Inc April 2013 - Present
Convergys October 2011 - April 2013
Convergys 2011 - 2012
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Service, Customer Experience, Outsourcing, Vendor Management, Contact Centers, Team Management, Troubleshooting, Transition Management, Process Improvement, Performance Management, Microsoft Office, Team Building, Public Speaking, Leadership, Management, Employee Relations, Marketing, Sales, Coaching, Strategic Planning, Event Planning, Program Management, Leadership Development, Outlook, Human Resources, PowerPoint
Education
Florida International University 2011 — 2013
Certification, Human Resources Management/Personnel Administration, General
Pontifical Catholic University of Puerto Rico, School of Law 1977 — 1983
Bachelor's degree, Humanity
Advisory Credit Management, Inc April 2013 - Present
Convergys October 2011 - April 2013
Convergys 2011 - 2012
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Service, Customer Experience, Outsourcing, Vendor Management, Contact Centers, Team Management, Troubleshooting, Transition Management, Process Improvement, Performance Management, Microsoft Office, Team Building, Public Speaking, Leadership, Management, Employee Relations, Marketing, Sales, Coaching, Strategic Planning, Event Planning, Program Management, Leadership Development, Outlook, Human Resources, PowerPoint
Education
Florida International University 2011 — 2013
Certification, Human Resources Management/Personnel Administration, General
Pontifical Catholic University of Puerto Rico, School of Law 1977 — 1983
Bachelor's degree, Humanity
Eric Pietri Eric Pietri's Convergys Experience 1996 - 2005
Job Program Manager / Market Readiness Consultant at MasterCard
Industry Financial Services
Experience
MasterCard 2011 - Present
MasterCard 2010 - 2011
MasterCard 2006 - 2010
T-Mobile 2005 - 2006
Convergys 1996 - 2005
Skills
Debit Cards, EMV, Product Marketing, Program Management, Payment Systems, Credit Cards, Management, Electronic Payments, Leadership, Project Management, Team Management, Payments, Acquiring, Mobile Payments, Account Management, Cards, Payment Card Processing, Loyalty Programs, Business Development, E-payments, Payment Industry, Smart Cards, Production Readiness, Call Centers, Customer Support, Customer Service, Marketing, Sports, Readiness Assessments, Sales, Solution Implementation, Mobile Technology, Telecommunications
Education
Florida Atlantic University 1998 — 2004
Bachelor of Business Administration (B.B.A.), Marketing
Florida Atlantic University 1998 — 2004
Bachelor of Business Administration (B.B.A.), International Business & Trade
MasterCard 2011 - Present
MasterCard 2010 - 2011
MasterCard 2006 - 2010
T-Mobile 2005 - 2006
Convergys 1996 - 2005
Skills
Debit Cards, EMV, Product Marketing, Program Management, Payment Systems, Credit Cards, Management, Electronic Payments, Leadership, Project Management, Team Management, Payments, Acquiring, Mobile Payments, Account Management, Cards, Payment Card Processing, Loyalty Programs, Business Development, E-payments, Payment Industry, Smart Cards, Production Readiness, Call Centers, Customer Support, Customer Service, Marketing, Sports, Readiness Assessments, Sales, Solution Implementation, Mobile Technology, Telecommunications
Education
Florida Atlantic University 1998 — 2004
Bachelor of Business Administration (B.B.A.), Marketing
Florida Atlantic University 1998 — 2004
Bachelor of Business Administration (B.B.A.), International Business & Trade
Yarisa Carrasco Yarisa Carrasco's Convergys Experience December 2012 - Present
Job Sales agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2012 - Present
Skills
Customer Service, Customer Oriented, Call Center..., Microsoft Excel, Merchandising, PowerPoint
Education
Florida International University 2011 — 2013
Convergys December 2012 - Present
Skills
Customer Service, Customer Oriented, Call Center..., Microsoft Excel, Merchandising, PowerPoint
Education
Florida International University 2011 — 2013
Lanisha Lawrence Lanisha Lawrence's Convergys Experience August 2003 - September 2007
Job Principal at LanLaw Services
Industry Legal Services
Experience
LanLaw Services January 2012 - Present
Second Judicial Circuit of Florida August 2010 - Present
Williams Law Group, P.A March 2013 - February 2015
H&R Block January 2001 - April 2013
Department of Revenue-General Counsels Office August 2010 - March 2013
Department of Revenue February 2009 - July 2010
Department of Revenue August 2009 - April 2010
Department of Revenue October 2007 - February 2009
Convergy's August 2003 - September 2007
Skills
Legal Research, Legal Writing, Notary Public, Litigation, Legal Documents, Courts, Litigation Support, Filing, Pleadings, Microsoft Word, PowerPoint, Civil Litigation, Time Management, Trials, Administrative..., Legal Assistance, Outlook, Microsoft Office, Document Review, Access, Policy, Confidentiality, Training, Legal Compliance, Telephone Skills, Copying, Research, Family Law, Paralegals, Microsoft Office;..., Share Point 2003 &..., Legal Research-Westlaw, CMS, TRAC, CAMS,..., Bankruptcy, Tax Law, Administrative Law, Administrative Support, Legal Support, File Management, Call Centers, Microsoft Excel, Account Reconciliation, System Administration, Calendaring, Data Entry, Docketing, Collections, Service of Process, Westlaw, Customer Service
Education
Florida International University 2010 — 2012
BS, Criminal Justice
Keiser University 2007 — 2009
AAS, Paralegal Studies
LanLaw Services January 2012 - Present
Second Judicial Circuit of Florida August 2010 - Present
Williams Law Group, P.A March 2013 - February 2015
H&R Block January 2001 - April 2013
Department of Revenue-General Counsels Office August 2010 - March 2013
Department of Revenue February 2009 - July 2010
Department of Revenue August 2009 - April 2010
Department of Revenue October 2007 - February 2009
Convergy's August 2003 - September 2007
Skills
Legal Research, Legal Writing, Notary Public, Litigation, Legal Documents, Courts, Litigation Support, Filing, Pleadings, Microsoft Word, PowerPoint, Civil Litigation, Time Management, Trials, Administrative..., Legal Assistance, Outlook, Microsoft Office, Document Review, Access, Policy, Confidentiality, Training, Legal Compliance, Telephone Skills, Copying, Research, Family Law, Paralegals, Microsoft Office;..., Share Point 2003 &..., Legal Research-Westlaw, CMS, TRAC, CAMS,..., Bankruptcy, Tax Law, Administrative Law, Administrative Support, Legal Support, File Management, Call Centers, Microsoft Excel, Account Reconciliation, System Administration, Calendaring, Data Entry, Docketing, Collections, Service of Process, Westlaw, Customer Service
Education
Florida International University 2010 — 2012
BS, Criminal Justice
Keiser University 2007 — 2009
AAS, Paralegal Studies
Oliver Pietri Oliver Pietri's Convergys Experience October 2012 - July 2014
Job Director, Customer Care at DS Services of America
Industry Food & Beverages
Experience
DS Services August 2015 - Present
The Results Companies July 2014 - August 2015
Convergys October 2012 - July 2014
Convergys January 2010 - October 2012
Convergys April 2004 - December 2009
Convergys February 2002 - April 2004
Convergys June 1999 - February 2002
Convergys May 1998 - June 1999
Convergys April 1996 - May 1998
Skills
Account Management, Contract Negotiations, Client Services, Operations Management, BPO, Call Center, Customer Experience, Offshoring, Contact Centre, Outsourcing, Customer Satisfaction, Metrics, RFP, P&L Management, People Management, Process Improvement, Vendor Relations, Team Management, Performance Management, Program Management, Management, Client Development, Contact Centers, Business Process..., Change Management, Business Analysis, Financial Services, Call Centers, Contract Negotiation, Leadership, CRM, Outsourcing Management, Project Management, Talent Management
Education
University of Phoenix 2004 — 2010
MBA, Global Management, Graduated with high honors
Florida Atlantic University 1998 — 2001
B.S., Economics
DS Services August 2015 - Present
The Results Companies July 2014 - August 2015
Convergys October 2012 - July 2014
Convergys January 2010 - October 2012
Convergys April 2004 - December 2009
Convergys February 2002 - April 2004
Convergys June 1999 - February 2002
Convergys May 1998 - June 1999
Convergys April 1996 - May 1998
Skills
Account Management, Contract Negotiations, Client Services, Operations Management, BPO, Call Center, Customer Experience, Offshoring, Contact Centre, Outsourcing, Customer Satisfaction, Metrics, RFP, P&L Management, People Management, Process Improvement, Vendor Relations, Team Management, Performance Management, Program Management, Management, Client Development, Contact Centers, Business Process..., Change Management, Business Analysis, Financial Services, Call Centers, Contract Negotiation, Leadership, CRM, Outsourcing Management, Project Management, Talent Management
Education
University of Phoenix 2004 — 2010
MBA, Global Management, Graduated with high honors
Florida Atlantic University 1998 — 2001
B.S., Economics
Aminidad Mason Aminidad Mason's Convergys Experience June 2007 - October 2007
Job Wire Tech at Cypress Communications
Industry Telecommunications
Experience
Cypress Communications May 2013 - Present
Interactive Response Technologies, (IRT) June 2009 - December 2011
Convergys June 2007 - October 2007
Broward Health February 2007 - August 2007
Publix Super Markets June 2004 - February 2007
Skills
Cable Television, Customer Service, Sales, Computer Technology, Healthcare, Health, Inbound Marketing, Call Centers, Navigation Systems, Navigation, GPS navigation, GPS devices, Microsoft Word, Microsoft Office, Microsoft Excel, Android, Android Development, Medicare, Field Installation, Fiber Optic Cable, Cable Broadband, Customer Retention, Customer Experience, Customer Engagement, Customer Support, Electronics, Online Gaming, Casino Gaming, Food Service, Food Safety, Grocery, Stocking, Cashiering, Hospitals, Online Advertising, Customer Service..., Subscription Sales
Education
Miami Dade College 2003 — 2004
Computer Engineering
Florida International University 2003 — 2003
Computer Technology/Computer Systems Technology
Cypress Communications May 2013 - Present
Interactive Response Technologies, (IRT) June 2009 - December 2011
Convergys June 2007 - October 2007
Broward Health February 2007 - August 2007
Publix Super Markets June 2004 - February 2007
Skills
Cable Television, Customer Service, Sales, Computer Technology, Healthcare, Health, Inbound Marketing, Call Centers, Navigation Systems, Navigation, GPS navigation, GPS devices, Microsoft Word, Microsoft Office, Microsoft Excel, Android, Android Development, Medicare, Field Installation, Fiber Optic Cable, Cable Broadband, Customer Retention, Customer Experience, Customer Engagement, Customer Support, Electronics, Online Gaming, Casino Gaming, Food Service, Food Safety, Grocery, Stocking, Cashiering, Hospitals, Online Advertising, Customer Service..., Subscription Sales
Education
Miami Dade College 2003 — 2004
Computer Engineering
Florida International University 2003 — 2003
Computer Technology/Computer Systems Technology
Elijah Spaulding Elijah Spaulding's Convergys Experience October 2013 - April 2014
Job Inbound Sales Representative at Orkin Pest Control
Industry Information Technology and Services
Experience
Orkin Pest Control April 2014 - Present
Convergys October 2013 - April 2014
IMS Electronics Recyling November 2011 - November 2012
US Army October 2004 - February 2011
Skills
Computer Hardware, Information Technology, Security Clearance, Military, Windows, Help Desk Support, IASO, Computer Maintenance, Cisco Call Manager, Microsoft Office, Wireless Networking, Customer Service, Help Desk Management, Information Security..., Computer Repair, Cisco Switches, SharePoint, Computer Graphics, DoD, Data Cleansing, Data Conversion, Microsoft Works, Leadership, Team Leadership, Teamwork, Servers, Sales, Public Speaking, PowerPoint, Microsoft Word, Microsoft Excel, A++, Linux, Social Media Marketing
Education
Florida Memorial College 1998 — 2002
Miami Central Sr High 1994 — 1998
High School Diploma
Orkin Pest Control April 2014 - Present
Convergys October 2013 - April 2014
IMS Electronics Recyling November 2011 - November 2012
US Army October 2004 - February 2011
Skills
Computer Hardware, Information Technology, Security Clearance, Military, Windows, Help Desk Support, IASO, Computer Maintenance, Cisco Call Manager, Microsoft Office, Wireless Networking, Customer Service, Help Desk Management, Information Security..., Computer Repair, Cisco Switches, SharePoint, Computer Graphics, DoD, Data Cleansing, Data Conversion, Microsoft Works, Leadership, Team Leadership, Teamwork, Servers, Sales, Public Speaking, PowerPoint, Microsoft Word, Microsoft Excel, A++, Linux, Social Media Marketing
Education
Florida Memorial College 1998 — 2002
Miami Central Sr High 1994 — 1998
High School Diploma
Edrick Harley Edrick Harley's Convergys Experience July 2006 - April 2008
Job Client Service Group
Industry Electrical/Electronic Manufacturing
Experience
MCPS Partners August 2012 - Present
24 Hour Fitness June 2011 - April 2012
24 Hour Fitness 2011 - 2012
HealthHelp LLC August 2009 - May 2011
Savant, GPS March 2009 - August 2009
National Processing Company June 2008 - November 2008
Convergys July 2006 - April 2008
Skills
Call Centers, Management, Troubleshooting, Technical Support, Credit Cards, Healthcare, Leadership, Training, Team Building, Coaching, Customer Retention, Team Leadership, Fitness, Wellness, Software Documentation, Call Center, Customer Service, Human Resources, Customer Experience, Microsoft Excel, Payroll, Quality Assurance, Process Improvement, Microsoft Word, Outlook, Microsoft Office, Project Management, Sales, Strategic Planning, Marketing
Education
Strayer University 2012 — 2013
Business Administration/ Health Services
Florida Atlantic University 2000 — 2003
Communications- Journalism and Broadcasting
Temple University 1998 — 2000
Communications- Journalism
Miami Carol City Senior High School 1994 — 1998
High School Diploma, Law magnet program
MCPS Partners August 2012 - Present
24 Hour Fitness June 2011 - April 2012
24 Hour Fitness 2011 - 2012
HealthHelp LLC August 2009 - May 2011
Savant, GPS March 2009 - August 2009
National Processing Company June 2008 - November 2008
Convergys July 2006 - April 2008
Skills
Call Centers, Management, Troubleshooting, Technical Support, Credit Cards, Healthcare, Leadership, Training, Team Building, Coaching, Customer Retention, Team Leadership, Fitness, Wellness, Software Documentation, Call Center, Customer Service, Human Resources, Customer Experience, Microsoft Excel, Payroll, Quality Assurance, Process Improvement, Microsoft Word, Outlook, Microsoft Office, Project Management, Sales, Strategic Planning, Marketing
Education
Strayer University 2012 — 2013
Business Administration/ Health Services
Florida Atlantic University 2000 — 2003
Communications- Journalism and Broadcasting
Temple University 1998 — 2000
Communications- Journalism
Miami Carol City Senior High School 1994 — 1998
High School Diploma, Law magnet program
Kim Irons's Convergys Experience August 2011 - March 2012
Job Customer Service at Ameripro Inspection Corp.
Industry Consumer Services
Experience
Inspection Depot July 2012 - Present
Ameripro Inspection Corp. July 2012 - Present
GC Services April 2012 - July 2012
Convergys August 2011 - March 2012
Family Dollar May 2008 - May 2010
CVS Pharmacy May 2009 - November 2009
Skills
Customer Service, Sales, Microsoft Excel, Customer Experience, Call Centers, Telephone Skills, Customer Retention, Outlook, Data Entry, 10 Key, Windows 7, XP, Phone Etiquette, Filing, Invoicing, Customer Service..., Team Building, Multi-line Phone
Education
Florida Metropolitan University 2008 — 2009
Criminal Justice and Corrections
advanced career training 2007 — 2008
Medical/Clinical Assistant
Inspection Depot July 2012 - Present
Ameripro Inspection Corp. July 2012 - Present
GC Services April 2012 - July 2012
Convergys August 2011 - March 2012
Family Dollar May 2008 - May 2010
CVS Pharmacy May 2009 - November 2009
Skills
Customer Service, Sales, Microsoft Excel, Customer Experience, Call Centers, Telephone Skills, Customer Retention, Outlook, Data Entry, 10 Key, Windows 7, XP, Phone Etiquette, Filing, Invoicing, Customer Service..., Team Building, Multi-line Phone
Education
Florida Metropolitan University 2008 — 2009
Criminal Justice and Corrections
advanced career training 2007 — 2008
Medical/Clinical Assistant
Ameenah C. Hall Ameenah C. Hall's Convergys Experience September 2001 - December 2001
Job Consultant
Industry Events Services
Experience
Kamaria Productions 2009 - Present
Radio One October 2011 - Present
Books By The Banks February 2013 - November 2013
National Speaking of Women's Health Foundation May 2006 - December 2008
CNW Management Corp. October 2004 - February 2006
T-Mobile, USA March 2003 - September 2004
Convergys September 2001 - December 2001
River Front Classic Corporation June 2001 - September 2001
Skills
Public Relations, Media Relations, Event Planning, Press Releases, Event Management, Fundraising, Marketing, Nonprofits, Management, Proposal Writing, Leadership, Community Outreach, Budgets, Strategic Planning, Advertising, Social Media Marketing, Sponsorship, Public Speaking, Recruiting, Program Management, Time Management, Project Management, Sales, Marketing Communications, Social Networking, Customer Service, Social Media, Entertainment
Education
Florida Agricultural and Mechanical University
Business Administration
Miami University
Communications, Public Relations
Walnut Hills
Kamaria Productions 2009 - Present
Radio One October 2011 - Present
Books By The Banks February 2013 - November 2013
National Speaking of Women's Health Foundation May 2006 - December 2008
CNW Management Corp. October 2004 - February 2006
T-Mobile, USA March 2003 - September 2004
Convergys September 2001 - December 2001
River Front Classic Corporation June 2001 - September 2001
Skills
Public Relations, Media Relations, Event Planning, Press Releases, Event Management, Fundraising, Marketing, Nonprofits, Management, Proposal Writing, Leadership, Community Outreach, Budgets, Strategic Planning, Advertising, Social Media Marketing, Sponsorship, Public Speaking, Recruiting, Program Management, Time Management, Project Management, Sales, Marketing Communications, Social Networking, Customer Service, Social Media, Entertainment
Education
Florida Agricultural and Mechanical University
Business Administration
Miami University
Communications, Public Relations
Walnut Hills
Justin Jans Justin Jans's Convergys Experience March 2013 - July 2013
Job Operations Agent at Geek Squad
Industry Outsourcing/Offshoring
Experience
Geek Squad February 2015 - Present
Geek Squad October 2013 - February 2015
Convergys March 2013 - July 2013
Skills
Writing, Creative Writing, Customer Service, Customer Satisfaction
Education
Florida International University 2009 — 2012
Bachelor of Arts (B.A.), English
Geek Squad February 2015 - Present
Geek Squad October 2013 - February 2015
Convergys March 2013 - July 2013
Skills
Writing, Creative Writing, Customer Service, Customer Satisfaction
Education
Florida International University 2009 — 2012
Bachelor of Arts (B.A.), English
Alison Messick Alison Messick's Convergys Experience 1998 - 2000
Job Student and Volunteer
Industry Civic & Social Organization
Experience
British Airways May 2001 - October 2013
Precision Response Corporation 2000 - 2001
Convergys 1998 - 2000
Skills
Travel Arrangements, Business Travel, Leisure Travel, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking, Volunteer Management, Web Design, Youth Mentoring, Airline Reservations, Sabre, IATA, Amadeus, Event Planning, Event Management, Community Service, Community Outreach, Camping, Office Administration, Innovation, Process Management, Project Management, Volunteer Recruiting, Non-profit Volunteer, Girl Scout Leader, Boy Scouts, Payroll, Human Resources, Compensation & Benefit, Airport Management
Education
University of North Florida 2014 — 2015
Bachelor of Arts (BA), Psychology
Florida Community College at Jacksonville
Associate of Arts (A.A.), General Studies
Orange Park High School
Diploma, College Prep
British Airways May 2001 - October 2013
Precision Response Corporation 2000 - 2001
Convergys 1998 - 2000
Skills
Travel Arrangements, Business Travel, Leisure Travel, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking, Volunteer Management, Web Design, Youth Mentoring, Airline Reservations, Sabre, IATA, Amadeus, Event Planning, Event Management, Community Service, Community Outreach, Camping, Office Administration, Innovation, Process Management, Project Management, Volunteer Recruiting, Non-profit Volunteer, Girl Scout Leader, Boy Scouts, Payroll, Human Resources, Compensation & Benefit, Airport Management
Education
University of North Florida 2014 — 2015
Bachelor of Arts (BA), Psychology
Florida Community College at Jacksonville
Associate of Arts (A.A.), General Studies
Orange Park High School
Diploma, College Prep
Trey Patterson Trey Patterson's Convergys Experience July 2010 - January 2011
Job Lead Technician at Florida Institute of Technology
Industry Higher Education
Experience
Florida Institute of Technology January 2011 - Present
Florida Institute of Technology January 2011 - Present
DevFactory 2013 - 2013
Telvista Inc. March 2009 - June 2011
Convergys July 2010 - January 2011
Convergys June 2010 - January 2011
Telvista Inc. March 2009 - June 2010
Electronic Arts October 2005 - June 2008
Electronic Arts 2005 - 2008
Skills
Windows 7, Windows Vista, Microsoft Office, Customer Service, Management, Internet Troubleshooting, Troubleshooting, Programming, Information Technology, Technical Writing, Testing
Education
Florida Institute of Technology 2011 — 2016
Bachelor of Science (B.S.), Computer Software Engineering
Florida Institute of Technology
B.S; B.S, Software Engineering; Software Engineering
Odessa College 2009 — 2010
Seminole State College of Florida
A.A, General Studies
Florida Institute of Technology January 2011 - Present
Florida Institute of Technology January 2011 - Present
DevFactory 2013 - 2013
Telvista Inc. March 2009 - June 2011
Convergys July 2010 - January 2011
Convergys June 2010 - January 2011
Telvista Inc. March 2009 - June 2010
Electronic Arts October 2005 - June 2008
Electronic Arts 2005 - 2008
Skills
Windows 7, Windows Vista, Microsoft Office, Customer Service, Management, Internet Troubleshooting, Troubleshooting, Programming, Information Technology, Technical Writing, Testing
Education
Florida Institute of Technology 2011 — 2016
Bachelor of Science (B.S.), Computer Software Engineering
Florida Institute of Technology
B.S; B.S, Software Engineering; Software Engineering
Odessa College 2009 — 2010
Seminole State College of Florida
A.A, General Studies
Hemanth Jagannath Hemanth Jagannath's Convergys Experience October 2009 - January 2010
Job Technical Partner Servicing Analyst at Orbitz Worldwide
Industry Computer Software
Experience
Orbitz Worldwide August 2015 - Present
Enablon December 2013 - August 2015
Quarkonics Applied Research Corporation(QARC) February 2013 - October 2013
Cognizant Technologies Limited February 2010 - July 2010
Convergys October 2009 - January 2010
Skills
Databases, C++, Java, Networking, HTML, PHP, ASP.NET, JavaScript, CSS, Visual Studio, Testing, Troubleshooting, Algorithms, XML, Unix, Requirements Analysis
Education
Florida Institute of Technology 2010 — 2012
Master's degree, Computer Science
Florida Institute of Technology 2010 — 2012
Master of Science, computer science, 3.4
Visveswaraya Technological University 2005 — 2009
Bachelor of Engineering, Computer Science
Orbitz Worldwide August 2015 - Present
Enablon December 2013 - August 2015
Quarkonics Applied Research Corporation(QARC) February 2013 - October 2013
Cognizant Technologies Limited February 2010 - July 2010
Convergys October 2009 - January 2010
Skills
Databases, C++, Java, Networking, HTML, PHP, ASP.NET, JavaScript, CSS, Visual Studio, Testing, Troubleshooting, Algorithms, XML, Unix, Requirements Analysis
Education
Florida Institute of Technology 2010 — 2012
Master's degree, Computer Science
Florida Institute of Technology 2010 — 2012
Master of Science, computer science, 3.4
Visveswaraya Technological University 2005 — 2009
Bachelor of Engineering, Computer Science
Jesse Walker's Convergys Experience 2001 - 2003
Job Manager of Special Account at Charter Communications
Industry Telecommunications
Experience
Charter Communications October 2013 - Present
TDS Telecommunications Corp. August 2013 - October 2013
Baja Broadband October 2006 - August 2013
Time Warner Cable Charlotte / Time Warner Binghamton 2003 - 2006
Convergys 2001 - 2003
Knology 2000 - 2001
Skills
Telecommunications..., Telecommunications, Billing Systems, VoIP, Broadband, IP, Vendor Management, Telephony, System Deployment, Wireless, Active Directory, Call Centers, ITIL, DOCSIS, Networking, Integration, Computer Network..., Mobile Devices, Network Design, Wireless Networking, Unix, Ethernet, Cisco Technologies, WAN, MPLS, Security, Data Center, Routers, Network Architecture, VMware, TCP/IP, Managed Services, Cabling, IPTV, Switches, HFC, Technical Support, Troubleshooting, SIP, Fiber Optics
Education
Florida Metropolitan University 1995 — 2003
Bachelor's degree, Management Information Systems, General
Charter Communications October 2013 - Present
TDS Telecommunications Corp. August 2013 - October 2013
Baja Broadband October 2006 - August 2013
Time Warner Cable Charlotte / Time Warner Binghamton 2003 - 2006
Convergys 2001 - 2003
Knology 2000 - 2001
Skills
Telecommunications..., Telecommunications, Billing Systems, VoIP, Broadband, IP, Vendor Management, Telephony, System Deployment, Wireless, Active Directory, Call Centers, ITIL, DOCSIS, Networking, Integration, Computer Network..., Mobile Devices, Network Design, Wireless Networking, Unix, Ethernet, Cisco Technologies, WAN, MPLS, Security, Data Center, Routers, Network Architecture, VMware, TCP/IP, Managed Services, Cabling, IPTV, Switches, HFC, Technical Support, Troubleshooting, SIP, Fiber Optics
Education
Florida Metropolitan University 1995 — 2003
Bachelor's degree, Management Information Systems, General
Amber J. Rodriguez's Convergys Experience August 2011 - December 2012
Job Owner/Marketing Manager
Industry Online Media
Experience
Spiders Web Marketing October 2014 - Present
MSI January 2015 - September 2015
Convergys August 2011 - December 2012
Printing & Promotional Partners April 2008 - October 2009
Skills
Social Media Marketing, Marketing, Social Networking, Public Speaking, Blogging, Executive Office..., Office Management, Customer Service, Long-term Customer..., Sales, Retail, Phone Etiquette, Gaming, Role Playing Games, Game Development, Game Design, Private Events, Piano, Piano Playing, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Windows 7, Windows Vista, Windows XP Pro, Data Entry, Android, small business owner, iPhone, Windows Phone, Leadership, Time Management, Small Business, Creative Writing, English Grammar, Vocal Music
Education
Florida State College at Jacksonville 2013 — 2014
Liberal Arts and Sciences, General Studies and Humanities
Aveda Institute 2012 — 2013
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor
Florida Junior College 1980 — 1982
Bachelor's Degree, English Language and Literature, General
Spiders Web Marketing October 2014 - Present
MSI January 2015 - September 2015
Convergys August 2011 - December 2012
Printing & Promotional Partners April 2008 - October 2009
Skills
Social Media Marketing, Marketing, Social Networking, Public Speaking, Blogging, Executive Office..., Office Management, Customer Service, Long-term Customer..., Sales, Retail, Phone Etiquette, Gaming, Role Playing Games, Game Development, Game Design, Private Events, Piano, Piano Playing, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Windows 7, Windows Vista, Windows XP Pro, Data Entry, Android, small business owner, iPhone, Windows Phone, Leadership, Time Management, Small Business, Creative Writing, English Grammar, Vocal Music
Education
Florida State College at Jacksonville 2013 — 2014
Liberal Arts and Sciences, General Studies and Humanities
Aveda Institute 2012 — 2013
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor
Florida Junior College 1980 — 1982
Bachelor's Degree, English Language and Literature, General
Natasha Antoine-Jernigan Natasha Antoine-Jernigan's Convergys Experience April 2013 - February 2014
Job Medical Record/Medical Receptionist at Certified Health Care Services Inc.
Industry Medical Practice
Experience
Ceritfied Health Care Service Inc. July 2014 - Present
Convergys April 2013 - February 2014
Skills
Telecommunications, Call Centers, Team Leadership, Management, Vendor Management, Sales, Office Management, Office Administration, Clerical Skills, Clerical Work, EMR, Healthcare, Medical Records, Receptionist Duties, Outlook, Telephone Skills, Medical Terminology, HIPAA, CPR Certified, Data Entry, Invoicing
Education
Florida Career College-Miami 2004 — 2006
Associate's degree, Massage Therapy/Therapeutic Massage
Florida Career College-Miami
Ceritfied Health Care Service Inc. July 2014 - Present
Convergys April 2013 - February 2014
Skills
Telecommunications, Call Centers, Team Leadership, Management, Vendor Management, Sales, Office Management, Office Administration, Clerical Skills, Clerical Work, EMR, Healthcare, Medical Records, Receptionist Duties, Outlook, Telephone Skills, Medical Terminology, HIPAA, CPR Certified, Data Entry, Invoicing
Education
Florida Career College-Miami 2004 — 2006
Associate's degree, Massage Therapy/Therapeutic Massage
Florida Career College-Miami
Kimberlee Morris's Convergys Experience April 2004 - October 2004
Job Paraprofessional at NYC Department of Education
Industry Education Management
Experience
NYC Department of Education April 2015 - Present
EZMSP July 2014 - January 2015
Express Scripts September 2004 - June 2013
Convergys April 2004 - October 2004
Skills
Customer Service, Customer Satisfaction, Health Insurance, Computers, Fax, Copying, 10 Key, ICD-9, Medical Terminology, Telephone Skills, Problem Solving, Creative Problem Solving, Multi Tasking, Pharmaceutical Industry, Pharmacy, Typing, Outlook, Coral, Microsoft Excel, Office Administration, Front Office, Ordering Office Supplies
Education
Florida Metropolitan University 2002 — 2004
Legal Assistant/Paralegal
NYC Department of Education April 2015 - Present
EZMSP July 2014 - January 2015
Express Scripts September 2004 - June 2013
Convergys April 2004 - October 2004
Skills
Customer Service, Customer Satisfaction, Health Insurance, Computers, Fax, Copying, 10 Key, ICD-9, Medical Terminology, Telephone Skills, Problem Solving, Creative Problem Solving, Multi Tasking, Pharmaceutical Industry, Pharmacy, Typing, Outlook, Coral, Microsoft Excel, Office Administration, Front Office, Ordering Office Supplies
Education
Florida Metropolitan University 2002 — 2004
Legal Assistant/Paralegal
Kristopher Simons Kristopher Simons's Convergys Experience October 2001 - September 2003
Job Principal Software Developer at Symantec
Industry Computer Software
Experience
Symantec August 2004 - May 2015
Convergys October 2001 - September 2003
Lockheed Martin May 2001 - October 2001
Lucent Technologies January 2000 - April 2001
Lockheed Martin October 1997 - January 2000
Northrop Grumman Corporation July 1996 - October 1997
Harris Corporation June 1990 - July 1996
Bio - Imaging Research Inc. January 1988 - May 1990
Northrop - Defense System Division January 1986 - December 1987
Machine Vision International May 1984 - November 1984
Skills
PHP, JavaScript, HTML, AJAX, C, C++, Perl, Unix, Oracle Database, SQL, Code Collaborator, CVS, Tortoise SVN, Perforce, SaaS, Cloud Computing, Enterprise Software, Agile Methodologies, Software Project..., Software Engineering, Integration, Software Development, Storage
Education
University of Michigan 1980 — 1985
Bachelor of Science, Computer Engineering
Florida Institute of Technology
Graduate course work, Computer Science
Symantec August 2004 - May 2015
Convergys October 2001 - September 2003
Lockheed Martin May 2001 - October 2001
Lucent Technologies January 2000 - April 2001
Lockheed Martin October 1997 - January 2000
Northrop Grumman Corporation July 1996 - October 1997
Harris Corporation June 1990 - July 1996
Bio - Imaging Research Inc. January 1988 - May 1990
Northrop - Defense System Division January 1986 - December 1987
Machine Vision International May 1984 - November 1984
Skills
PHP, JavaScript, HTML, AJAX, C, C++, Perl, Unix, Oracle Database, SQL, Code Collaborator, CVS, Tortoise SVN, Perforce, SaaS, Cloud Computing, Enterprise Software, Agile Methodologies, Software Project..., Software Engineering, Integration, Software Development, Storage
Education
University of Michigan 1980 — 1985
Bachelor of Science, Computer Engineering
Florida Institute of Technology
Graduate course work, Computer Science
Donatellio Williams Donatellio Williams's Convergys Experience February 2014 - August 2014
Job Candidate for Juris Doctor, May 2017
Industry Legal Services
Experience
4th Judicial Circuit Court June 2015 - July 2015
Florida Coastal School of Law January 2015 - May 2015
Convergys February 2014 - August 2014
Kelly Services December 2013 - February 2014
Healthfirst October 2013 - November 2013
Aon Hewitt June 2013 - September 2013
Pizza Hut March 2008 - July 2013
University of Central Florida January 2012 - May 2013
Skills
Restaurant Management, Food Service, Westlaw, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, LexisNexis, Social Networking, Research
Education
Florida Coastal School of Law 2014 — 2017
Juris Doctor (J.D.), Candidate for Juris Doctor
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Legal Studies, General, 3.66/4.0
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Political Science and Government, 3.02/4.0
4th Judicial Circuit Court June 2015 - July 2015
Florida Coastal School of Law January 2015 - May 2015
Convergys February 2014 - August 2014
Kelly Services December 2013 - February 2014
Healthfirst October 2013 - November 2013
Aon Hewitt June 2013 - September 2013
Pizza Hut March 2008 - July 2013
University of Central Florida January 2012 - May 2013
Skills
Restaurant Management, Food Service, Westlaw, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, LexisNexis, Social Networking, Research
Education
Florida Coastal School of Law 2014 — 2017
Juris Doctor (J.D.), Candidate for Juris Doctor
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Legal Studies, General, 3.66/4.0
University of Central Florida 2008 — 2013
Bachelor of Arts (B.A.), Political Science and Government, 3.02/4.0
Erik Favors Erik Favors's Convergys Experience June 2006 - January 2009
Job Experienced recruiter and job coach
Industry Civic & Social Organization
Experience
Operation New Hope February 2011 - Present
WorkSource January 2010 - February 2011
Convergys June 2006 - January 2009
Skills
Resume Writing, Community Outreach, Career Counseling, Nonprofits, Career Development, Coaching, Leadership Development, Training, Public Speaking, Recruiting, Fundraising, Interviews, Event Planning, Team Building, Employee Relations, Customer Service, Policy, Organizational..., Human Resources, Program Development, Non-profits, Staff Development, Social Media, Leadership
Education
Florida Agricultural and Mechanical University 2000 — 2004
Bishop Kenny High School 1996 — 2000
High School Diploma
Operation New Hope February 2011 - Present
WorkSource January 2010 - February 2011
Convergys June 2006 - January 2009
Skills
Resume Writing, Community Outreach, Career Counseling, Nonprofits, Career Development, Coaching, Leadership Development, Training, Public Speaking, Recruiting, Fundraising, Interviews, Event Planning, Team Building, Employee Relations, Customer Service, Policy, Organizational..., Human Resources, Program Development, Non-profits, Staff Development, Social Media, Leadership
Education
Florida Agricultural and Mechanical University 2000 — 2004
Bishop Kenny High School 1996 — 2000
High School Diploma
Stanley Batraville Stanley Batraville's Convergys Experience August 2009 - August 2010
Job Security Officer at Securitas Security Services USA, Inc.
Industry Events Services
Experience
Securitas Security Services USA, Inc. November 2014 - Present
Convergys August 2009 - August 2010
AutoZone January 2005 - September 2005
Skills
Management, Customer Service, Customer Satisfaction, CRM, Team Leadership, Coaching, Strategic Planning, Time Management, Data Entry, Sales, Team Building, Training, Leadership, Human Resources, Operations Management
Education
Florida Metropolitan University 2005 — 2009
BBA, International Business
Securitas Security Services USA, Inc. November 2014 - Present
Convergys August 2009 - August 2010
AutoZone January 2005 - September 2005
Skills
Management, Customer Service, Customer Satisfaction, CRM, Team Leadership, Coaching, Strategic Planning, Time Management, Data Entry, Sales, Team Building, Training, Leadership, Human Resources, Operations Management
Education
Florida Metropolitan University 2005 — 2009
BBA, International Business
James Q Bayford James Q Bayford's Convergys Experience 2010 - 2011
Job Tech Repair PC at BAYFORD’S PC SERVICE & REPAIR
Industry Information Technology and Services
Experience
New Horizons Computer Learning Centers April 2014 - August 2014
Bayford's 2011 - 2014
Convergys 2010 - 2011
Kaplan University 2009 - 2010
Verizon Wireless 2000 - 2008
Skills
CompTIA A+ Certification, CompTIA Network+..., Technical Support, Computer Hardware, Computer Repair, Computer Hardware..., Telecommunications, Windows & Mac operating..., Microsoft Office, Customer Service, Sales, Ipconfig, ARP, Netstat, Ping, Nslookup, Traceroute, Multimeter
Education
New Horizons Computer Learning Centers 2012 — 2014
Florida International University 1994 — 1996
B.A., International Relations
Miami Dade College 1990 — 1992
Associate of Arts (AA), Economics
New Horizons Computer Learning Centers April 2014 - August 2014
Bayford's 2011 - 2014
Convergys 2010 - 2011
Kaplan University 2009 - 2010
Verizon Wireless 2000 - 2008
Skills
CompTIA A+ Certification, CompTIA Network+..., Technical Support, Computer Hardware, Computer Repair, Computer Hardware..., Telecommunications, Windows & Mac operating..., Microsoft Office, Customer Service, Sales, Ipconfig, ARP, Netstat, Ping, Nslookup, Traceroute, Multimeter
Education
New Horizons Computer Learning Centers 2012 — 2014
Florida International University 1994 — 1996
B.A., International Relations
Miami Dade College 1990 — 1992
Associate of Arts (AA), Economics
Craig Dobson Craig Dobson's Convergys Experience June 2003 - April 2006
Job Senior Software Engineer
Industry Information Technology and Services
Experience
AAA April 2014 - Present
OutStart Inc. / Kenexa / IBM May 2006 - March 2014
Convergys June 2003 - April 2006
Skills
Java, XML, Web Services, JavaScript, Microsoft SQL Server, SDLC, AJAX, JSP, HTML, CSS, JPA, Distributed Caching, Redis, JSON, C/C++, PHP, MySQL, Mobile Development, JSF, Eclipse, Linux, SVN, Bash, C
Education
Florida Institute of Technology 2001 — 2003
Master of Science (M.S.), Computer Information Systems
Stetson University 1993 — 1996
Bachelor of Arts (B.A.), Philosophy
AAA April 2014 - Present
OutStart Inc. / Kenexa / IBM May 2006 - March 2014
Convergys June 2003 - April 2006
Skills
Java, XML, Web Services, JavaScript, Microsoft SQL Server, SDLC, AJAX, JSP, HTML, CSS, JPA, Distributed Caching, Redis, JSON, C/C++, PHP, MySQL, Mobile Development, JSF, Eclipse, Linux, SVN, Bash, C
Education
Florida Institute of Technology 2001 — 2003
Master of Science (M.S.), Computer Information Systems
Stetson University 1993 — 1996
Bachelor of Arts (B.A.), Philosophy
Shawn Buckle Shawn Buckle's Convergys Experience November 2003 - January 2005
Job Setup Configuration Specialist at Aon Hewitt
Industry Information Technology and Services
Experience
Aon Hewitt September 2011 - Present
Concord Management January 2005 - October 2011
Convergys November 2003 - January 2005
Walt Disney Internet Group June 2003 - August 2003
Lockheed Martin May 2002 - August 2002
Skills
SQL, Testing, Quality Assurance, Access, Integration, Troubleshooting, Unix, Oracle, Software Development, MySQL, SDLC, User Acceptance Testing, Java, Requirements Analysis, Regression Testing, C++, Leadership, C, Technical Support, Windows, VB.NET, Software Documentation, Operating Systems, Project Planning, Visio, HTML, Management, Microsoft Excel, Microsoft Office, Project Management
Education
University of Central Florida - College of Business Administration 2007 — 2009
Masters, Management Information Systems
Florida Agricultural and Mechanical University 1999 — 2003
Bachelors, Computer Information Systems
Aon Hewitt September 2011 - Present
Concord Management January 2005 - October 2011
Convergys November 2003 - January 2005
Walt Disney Internet Group June 2003 - August 2003
Lockheed Martin May 2002 - August 2002
Skills
SQL, Testing, Quality Assurance, Access, Integration, Troubleshooting, Unix, Oracle, Software Development, MySQL, SDLC, User Acceptance Testing, Java, Requirements Analysis, Regression Testing, C++, Leadership, C, Technical Support, Windows, VB.NET, Software Documentation, Operating Systems, Project Planning, Visio, HTML, Management, Microsoft Excel, Microsoft Office, Project Management
Education
University of Central Florida - College of Business Administration 2007 — 2009
Masters, Management Information Systems
Florida Agricultural and Mechanical University 1999 — 2003
Bachelors, Computer Information Systems
DARYL L. CLARK II DARYL L. CLARK II's Convergys Experience May 2005 - May 2010
Job Trainer/Facilitator/Instructional Design at Policy Studies
Industry Professional Training & Coaching
Experience
Itegrity Staffing Solutions September 2011 - December 2011
Policy Studies July 2010 - September 2011
Convergys May 2005 - May 2010
Convergys Corporation May 2005 - May 2010
Applebee's Restaurant April 2005 - August 2006
Memorial Healthcare Systems November 1997 - March 2005
Education
Fisk University 1995 — 1996
Some College Cousework Completed, Education
Fisk UniversitySome college
Itegrity Staffing Solutions September 2011 - December 2011
Policy Studies July 2010 - September 2011
Convergys May 2005 - May 2010
Convergys Corporation May 2005 - May 2010
Applebee's Restaurant April 2005 - August 2006
Memorial Healthcare Systems November 1997 - March 2005
Education
Fisk University 1995 — 1996
Some College Cousework Completed, Education
Fisk UniversitySome college
Christopher B. Weatherby Christopher B. Weatherby's Convergys Experience June 2010 - November 2010
Job Experienced Promotions and Production Assistant
Industry Entertainment
Experience
Family August 2012 - Present
East Coast Pyrotechnics Inc. July 2011 - Present
Varna International March 2012 - March 2014
ZeroShame July 2009 - February 2012
Convergys June 2010 - November 2010
Bahakel Radio Group August 2008 - April 2010
Backspace Records May 2009 - December 2009
Melrose Pyrotechnics Inc. July 2000 - July 2009
Morris Multimedia March 2007 - March 2008
Florida International University October 2004 - July 2006
Skills
Video Production, Social Networking, Microsoft Office, Social Media, Public Relations, Web Design, Music, Public Speaking, Voice Over, Radio Broadcasting, Video Games, MS Office Suite, Mac OS, Training & Development, HR Consulting, Recruitment/Retention, Customer Relations, Brand Development, Brand Awareness, Promotions, Voice Acting, Vocal Performance, On-air Talent, Adobe Audition, Dalet, Goldwave, Maestro, HTML, COBOL, Television Production, Pyrotechnics, Administrative Support
Education
Florida International University 2004 — 2006
Masters, Performing Arts Management
The Citadel 2000 — 2004
Bachelors, Business Administration
Family August 2012 - Present
East Coast Pyrotechnics Inc. July 2011 - Present
Varna International March 2012 - March 2014
ZeroShame July 2009 - February 2012
Convergys June 2010 - November 2010
Bahakel Radio Group August 2008 - April 2010
Backspace Records May 2009 - December 2009
Melrose Pyrotechnics Inc. July 2000 - July 2009
Morris Multimedia March 2007 - March 2008
Florida International University October 2004 - July 2006
Skills
Video Production, Social Networking, Microsoft Office, Social Media, Public Relations, Web Design, Music, Public Speaking, Voice Over, Radio Broadcasting, Video Games, MS Office Suite, Mac OS, Training & Development, HR Consulting, Recruitment/Retention, Customer Relations, Brand Development, Brand Awareness, Promotions, Voice Acting, Vocal Performance, On-air Talent, Adobe Audition, Dalet, Goldwave, Maestro, HTML, COBOL, Television Production, Pyrotechnics, Administrative Support
Education
Florida International University 2004 — 2006
Masters, Performing Arts Management
The Citadel 2000 — 2004
Bachelors, Business Administration
Ben Wabnick Ben Wabnick's Convergys Experience April 1998 - June 2000
Job IT professional with over 15 years experience administrating and supporting networks.
Industry Information Technology and Services
Experience
Everest University-North Orlando Campus July 2012 - Present
Orange County Government May 2012 - July 2012
AirTran Airways November 2010 - June 2012
Various IT Companies March 2010 - November 2010
Rent-A-Center June 2000 - November 2009
Convergys April 1998 - June 2000
Skills
Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Norton Ghost, Active Directory, Microsoft Office Xp, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Remedy Ticketing System, SalesForce Ticketing..., Blackberry, iPhone, Palm OS, Flight Explorer, Sabre Airline Solutions, Skyport, Skyspeed, Windows Deployment..., VPN, Cisco Phones, Office Communicator, Bitlocker, Drive Encryption, Remote Admin, Remote Desktop..., Dell, IBM, HP, Compaq, Acer, Issue Resolution, Flights, Internet Explorer, WDS, Remote Administration, XP, Citrix, Troubleshooting, Cisco Technologies, Terminal Services, Windows Server, Office 2010, Dell Computers, System Administration
Education
Florida Metropolitan University 1998 — 2002
Bachelor's science, Computer information science
Oak Ridge High School 1985 — 1987
Everest University-North Orlando Campus July 2012 - Present
Orange County Government May 2012 - July 2012
AirTran Airways November 2010 - June 2012
Various IT Companies March 2010 - November 2010
Rent-A-Center June 2000 - November 2009
Convergys April 1998 - June 2000
Skills
Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Norton Ghost, Active Directory, Microsoft Office Xp, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Remedy Ticketing System, SalesForce Ticketing..., Blackberry, iPhone, Palm OS, Flight Explorer, Sabre Airline Solutions, Skyport, Skyspeed, Windows Deployment..., VPN, Cisco Phones, Office Communicator, Bitlocker, Drive Encryption, Remote Admin, Remote Desktop..., Dell, IBM, HP, Compaq, Acer, Issue Resolution, Flights, Internet Explorer, WDS, Remote Administration, XP, Citrix, Troubleshooting, Cisco Technologies, Terminal Services, Windows Server, Office 2010, Dell Computers, System Administration
Education
Florida Metropolitan University 1998 — 2002
Bachelor's science, Computer information science
Oak Ridge High School 1985 — 1987
Lori Searle Lori Searle's Convergys Experience April 2009 - February 2010
Job CUSTOMER SERVICE REP at Fiserv
Industry Information Services
Experience
Fiserv February 2010 - Present
Convergys April 2009 - February 2010
Sam's Club May 2008 - January 2009
Catawba Valley Services, LLC February 2006 - May 2008
Caricomm Inc January 1990 - May 2002
Education
Flagler College 1979 — 1980
St. Joseph Academy 1976 — 1979
Fiserv February 2010 - Present
Convergys April 2009 - February 2010
Sam's Club May 2008 - January 2009
Catawba Valley Services, LLC February 2006 - May 2008
Caricomm Inc January 1990 - May 2002
Education
Flagler College 1979 — 1980
St. Joseph Academy 1976 — 1979
Joel Irias Joel Irias's Convergys Experience January 2000 - August 2010
Job Technical Support/IMAC Communications Technologies at Baptist Health Systems
Industry Computer & Network Security
Experience
Baptist Health System July 2014 - Present
Critical Alert Systems June 2012 - May 2014
Bank of America June 2011 - December 2011
Wells Fargo November 2010 - March 2011
Convergys January 2000 - August 2010
Skills
Help Desk Support, Security Management, Access to Web..., Domain/Password issues, Technical Support, Hardware, Software Installation, Troubleshooting, Networking, Security, Active Directory, Information Security, System Administration, Information Technology, Computer Hardware, Routers, Vendor Management, Training
Education
Florida International University 2000 — 2003
Electronics and Communications Engineering
Miami Dade College 1997 — 2000
Computer Science
Sheridan Technical Center 1994 — 1996
Computer and Network Technology, Architecture, Programming and Configuration, Certified
Miami Lakes Educational Center 1991 — 1993
Digital Electronics, Principles and Applications, Certified
Baptist Health System July 2014 - Present
Critical Alert Systems June 2012 - May 2014
Bank of America June 2011 - December 2011
Wells Fargo November 2010 - March 2011
Convergys January 2000 - August 2010
Skills
Help Desk Support, Security Management, Access to Web..., Domain/Password issues, Technical Support, Hardware, Software Installation, Troubleshooting, Networking, Security, Active Directory, Information Security, System Administration, Information Technology, Computer Hardware, Routers, Vendor Management, Training
Education
Florida International University 2000 — 2003
Electronics and Communications Engineering
Miami Dade College 1997 — 2000
Computer Science
Sheridan Technical Center 1994 — 1996
Computer and Network Technology, Architecture, Programming and Configuration, Certified
Miami Lakes Educational Center 1991 — 1993
Digital Electronics, Principles and Applications, Certified
Jared Fawcett MBA's Convergys Experience May 2011 - October 2014
Job Sales Analyst
Industry Marketing and Advertising
Experience
My Fast PC July 2015 - Present
MultiView March 2015 - July 2015
Mybullfrog.com Verizon Wireless Premium Retailer October 2014 - March 2015
Convergys May 2011 - October 2014
Cartvertising March 2011 - May 2011
Portneuf Medical Center October 2009 - April 2011
Skills
Public Relations, Computers, Public Speaking, Leadership, Leadership Development, Team Leadership, Management, Program Management, Project Planning, Problem Solving, Performance Management, Analysis, Call Center, Grant Writing, Nursing, Marketing Strategy, Healthcare Management, Healthcare Information..., Fundraising, Sales, HIPAA, Data Analysis, Account Management, Microsoft Word, Event Planning, Team Building, PowerPoint, Market Research, EMR, Hospitals, Marketing, Performance Improvement, Business Development, Microsoft Office, Strategic Planning, Customer Satisfaction, Inbound Marketing, Customer Service, Social Media, Government, Process Improvement, Non-profits, Microsoft Excel, Training, Media Relations, Access, Healthcare, Workforce Management, Budgets, Community Outreach
Education
Florida Institute of Technology 2011 — 2013
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Idaho State University 2005 — 2010
Bachelor's degree, Political Science and Government
My Fast PC July 2015 - Present
MultiView March 2015 - July 2015
Mybullfrog.com Verizon Wireless Premium Retailer October 2014 - March 2015
Convergys May 2011 - October 2014
Cartvertising March 2011 - May 2011
Portneuf Medical Center October 2009 - April 2011
Skills
Public Relations, Computers, Public Speaking, Leadership, Leadership Development, Team Leadership, Management, Program Management, Project Planning, Problem Solving, Performance Management, Analysis, Call Center, Grant Writing, Nursing, Marketing Strategy, Healthcare Management, Healthcare Information..., Fundraising, Sales, HIPAA, Data Analysis, Account Management, Microsoft Word, Event Planning, Team Building, PowerPoint, Market Research, EMR, Hospitals, Marketing, Performance Improvement, Business Development, Microsoft Office, Strategic Planning, Customer Satisfaction, Inbound Marketing, Customer Service, Social Media, Government, Process Improvement, Non-profits, Microsoft Excel, Training, Media Relations, Access, Healthcare, Workforce Management, Budgets, Community Outreach
Education
Florida Institute of Technology 2011 — 2013
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Idaho State University 2005 — 2010
Bachelor's degree, Political Science and Government
Jaysir Rudarvik Jaysir Rudarvik's Convergys Experience June 2008 - March 2010
Job Independent Consultant
Industry Management Consulting
Experience
Greenleaf Nursery Company November 2002 - Present
Convergys Corporation June 2008 - April 2012
ECLARO INTL March 2010 - August 2011
Convergys June 2008 - March 2010
PRC, LLC October 2006 - June 2008
PRC LLC December 2002 - October 2006
Convergys April 2001 - November 2002
Germfree Laboratories Inc July 1990 - December 2000
Skills
Technical Writing, IEX Administration, MS Excel-Expert User, Call Center, IEX
Education
St. Thomas University 1994 — 1997
Florida International University
St Thomas University
Greenleaf Nursery Company November 2002 - Present
Convergys Corporation June 2008 - April 2012
ECLARO INTL March 2010 - August 2011
Convergys June 2008 - March 2010
PRC, LLC October 2006 - June 2008
PRC LLC December 2002 - October 2006
Convergys April 2001 - November 2002
Germfree Laboratories Inc July 1990 - December 2000
Skills
Technical Writing, IEX Administration, MS Excel-Expert User, Call Center, IEX
Education
St. Thomas University 1994 — 1997
Florida International University
St Thomas University
Anthony Hurman Jr. Anthony Hurman Jr.'s Convergys Experience December 2014 - Present
Job Sr Network Engineer / Network Security
Industry Information Technology and Services
Experience
Convergys December 2014 - Present
Black Knight Financial Services June 2013 - December 2014
CACI International Inc November 2012 - June 2013
NIIT Technologies Limited May 2012 - November 2012
Advanced Technology Group September 2011 - May 2012
DRS Technical Services June 2009 - June 2011
US Army July 1999 - May 2009
Skills
Computer Networking, Computer Hardware..., Computer Administration, Troubleshooting, Network Security, Network Optimization, Hardware Installation, DHCP, DNS, TACACS+, Telnet, SSH, Firewalls, EIGRP, OSPF, RIP, MPLS, SSL VPN, Networking, BGP, IPSec, IPv4, System Administration, VPN, Cisco IOS, Security, Servers, Switches, Cisco Technologies, Routers, WAN, CCNA, Network Engineering, Data Center, Disaster Recovery, Cisco Routers, LAN-WAN
Education
Florida Institute of Technology 2011 — 2013
Masters of Science, Management of Information Technology
Strayer University 2009 — 2011
B.S., Information Systems - Internetworking Technology, 3.4
Convergys December 2014 - Present
Black Knight Financial Services June 2013 - December 2014
CACI International Inc November 2012 - June 2013
NIIT Technologies Limited May 2012 - November 2012
Advanced Technology Group September 2011 - May 2012
DRS Technical Services June 2009 - June 2011
US Army July 1999 - May 2009
Skills
Computer Networking, Computer Hardware..., Computer Administration, Troubleshooting, Network Security, Network Optimization, Hardware Installation, DHCP, DNS, TACACS+, Telnet, SSH, Firewalls, EIGRP, OSPF, RIP, MPLS, SSL VPN, Networking, BGP, IPSec, IPv4, System Administration, VPN, Cisco IOS, Security, Servers, Switches, Cisco Technologies, Routers, WAN, CCNA, Network Engineering, Data Center, Disaster Recovery, Cisco Routers, LAN-WAN
Education
Florida Institute of Technology 2011 — 2013
Masters of Science, Management of Information Technology
Strayer University 2009 — 2011
B.S., Information Systems - Internetworking Technology, 3.4
Kelisha Simpson Kelisha Simpson's Convergys Experience March 2011 - May 2011
Job Business Case Manager at Prudential Financial
Industry Financial Services
Experience
Prudential Financial January 2012 - Present
Convergys March 2011 - May 2011
Centaur Communications June 2010 - August 2010
Education
Florida A&M University 2008 — 2011
Bachelor of Science (BS), Business Administration
University of North Florida 2012 — 2014
Prudential Financial January 2012 - Present
Convergys March 2011 - May 2011
Centaur Communications June 2010 - August 2010
Education
Florida A&M University 2008 — 2011
Bachelor of Science (BS), Business Administration
University of North Florida 2012 — 2014
James Oliva James Oliva's Convergys Experience May 2000 - September 2001
Job Manager, Infrastructure Services at Step Up for Students
Industry Information Technology and Services
Experience
Step Up for Students August 2009 - Present
Self Employed November 2008 - August 2009
Thomson-Reuters May 2008 - November 2008
J.L. Becker Company June 2006 - May 2008
Liberty Medical Supply August 2005 - June 2006
Community Hospice of Northeast Florida 2003 - 2003
Convergys May 2000 - September 2001
Skills
Windows Server, Databases, IIS, Servers, Application Support, Network Communications, Firewalls, Cisco IOS, Cisco Technologies, Cisco Wireless, Cisco Routing &..., Server 2000-2008, Office 365, Linux, Mac OS X, Windows 7, Cisco Routers, Network Security, Active Directory, VMware, VPN, OS X, Security
Education
Cisco - CCNP 2010 — 2010
CCNP, Cisco Certified Network Professional
CompTia Security+ 2010 — 2010
Security+
Jacksonville University 2003 — 2005
BS, Computer Science
Florida State College at Jacksonville 2001 — 2003
AA, Arts
Tenable - TCSE
Tenable Certified Security Engineer
Step Up for Students August 2009 - Present
Self Employed November 2008 - August 2009
Thomson-Reuters May 2008 - November 2008
J.L. Becker Company June 2006 - May 2008
Liberty Medical Supply August 2005 - June 2006
Community Hospice of Northeast Florida 2003 - 2003
Convergys May 2000 - September 2001
Skills
Windows Server, Databases, IIS, Servers, Application Support, Network Communications, Firewalls, Cisco IOS, Cisco Technologies, Cisco Wireless, Cisco Routing &..., Server 2000-2008, Office 365, Linux, Mac OS X, Windows 7, Cisco Routers, Network Security, Active Directory, VMware, VPN, OS X, Security
Education
Cisco - CCNP 2010 — 2010
CCNP, Cisco Certified Network Professional
CompTia Security+ 2010 — 2010
Security+
Jacksonville University 2003 — 2005
BS, Computer Science
Florida State College at Jacksonville 2001 — 2003
AA, Arts
Tenable - TCSE
Tenable Certified Security Engineer
Clyde Woodbury's Convergys Experience July 2008 - June 2010
Job Fiscal Representative at NorthgateArinso
Industry Human Resources
Experience
NorthgateArinso June 2010 - Present
Convergys July 2008 - June 2010
IHOP June 2008 - October 2008
Village Inn Restaurant August 2007 - February 2008
Skills
SAP HR, PeopleSoft, Benefits Administration, Benefits, Escalation, Call Center, COBRA, Lotus Notes, SAP, Customer Service, HRIS, Data Entry, Microsoft Office, HIPAA, Problem Solving, HR Policies, Excel, Process Improvement, Siebel
Education
Florida A&M University 2004 — 2007
Some College, Business
Oak Ridge H.S. 2000 — 2004
High School Diploma, n.a.
NorthgateArinso June 2010 - Present
Convergys July 2008 - June 2010
IHOP June 2008 - October 2008
Village Inn Restaurant August 2007 - February 2008
Skills
SAP HR, PeopleSoft, Benefits Administration, Benefits, Escalation, Call Center, COBRA, Lotus Notes, SAP, Customer Service, HRIS, Data Entry, Microsoft Office, HIPAA, Problem Solving, HR Policies, Excel, Process Improvement, Siebel
Education
Florida A&M University 2004 — 2007
Some College, Business
Oak Ridge H.S. 2000 — 2004
High School Diploma, n.a.
Nelson Linares Nelson Linares's Convergys Experience 2004 - 2006
Job Confidential. Aerospace and Defense.
Industry Information Technology and Services
Experience
DOD and Aerospace October 2014 - Present
ATOS July 2014 - September 2014
Asurion July 2012 - July 2014
Wallenius Wilhelmsen Logistics October 2008 - July 2012
Titlemax April 2007 - August 2008
Perficient (Formerly DCSS) March 2006 - November 2006
Convergys 2004 - 2006
AT&T 2004 - 2006
VeriSign July 1993 - November 2004
Skills
Process Improvement, Business Analysis, Vendor Management, Integration, Change Management, Program Management, SDLC, Telecommunications, Outsourcing, Project Management, IT Strategy, Business Intelligence, IT Management, Requirements Analysis, Business Process..., PMP, Product Management, CRM, Business Process, Software Project..., Software Documentation, Management, Strategy, Enterprise Software, Leadership, Disaster Recovery, Software Development, Testing, Analysis, Cross-functional Team..., Enterprise Architecture, PMO, Requirements Gathering, Security, Telecommunications..., Training, Information Technology, Team Leadership, Agile Methodologies, Visio, Databases, Service Delivery, Quality Assurance, Strategic Planning, Cloud Computing, Pre-sales, System Deployment
Education
Florida International University 1984 — 1992
Bachelor of Science (BS), Computer Science
Fajardo Institute of Music 1974 — 1983
Bachelor of Arts (BA), Music
DOD and Aerospace October 2014 - Present
ATOS July 2014 - September 2014
Asurion July 2012 - July 2014
Wallenius Wilhelmsen Logistics October 2008 - July 2012
Titlemax April 2007 - August 2008
Perficient (Formerly DCSS) March 2006 - November 2006
Convergys 2004 - 2006
AT&T 2004 - 2006
VeriSign July 1993 - November 2004
Skills
Process Improvement, Business Analysis, Vendor Management, Integration, Change Management, Program Management, SDLC, Telecommunications, Outsourcing, Project Management, IT Strategy, Business Intelligence, IT Management, Requirements Analysis, Business Process..., PMP, Product Management, CRM, Business Process, Software Project..., Software Documentation, Management, Strategy, Enterprise Software, Leadership, Disaster Recovery, Software Development, Testing, Analysis, Cross-functional Team..., Enterprise Architecture, PMO, Requirements Gathering, Security, Telecommunications..., Training, Information Technology, Team Leadership, Agile Methodologies, Visio, Databases, Service Delivery, Quality Assurance, Strategic Planning, Cloud Computing, Pre-sales, System Deployment
Education
Florida International University 1984 — 1992
Bachelor of Science (BS), Computer Science
Fajardo Institute of Music 1974 — 1983
Bachelor of Arts (BA), Music
Joe Farrell's Convergys Experience February 2004 - November 2007
Job VP Application Development, Messaging & Signaling at Syniverse Technologies
Industry Information Technology and Services
Experience
Syniverse Technologies October 2011 - Present
Syniverse Technologies February 2008 - November 2011
Syniverse Technologies February 2008 - January 2009
Convergys February 2004 - November 2007
Convergys January 2001 - February 2004
Convergys January 1999 - December 2001
Convergys September 1997 - December 1999
PrimeCo (now Verizon Wireless) January 1996 - September 1997
IBM January 1992 - January 1996
IBM January 1984 - January 1992
Skills
SDLC, Unix, Telecommunications, Integration, Wireless, Enterprise Architecture, Software Development, Requirements Analysis, Enterprise Software, Solution Architecture, Linux, SaaS, Project Management, Team Management, Management, Testing, Business Intelligence, Project Portfolio..., Java, Solaris, Outsourcing
Education
Florida Atlantic University 1984 — 1986
Graduate courses in Computer Science concentrating in Object Oriented Modeling and Design
Arizona State University 1981 — 1983
Graduate courses in Computer Science
University of Massachusetts Dartmouth 1976 — 1979
Bachelor of Science in Electrical Engineering Technology
Northeastern University, Boston Ma 1974 — 1976
BS, Electrical Engineering
Syniverse Technologies October 2011 - Present
Syniverse Technologies February 2008 - November 2011
Syniverse Technologies February 2008 - January 2009
Convergys February 2004 - November 2007
Convergys January 2001 - February 2004
Convergys January 1999 - December 2001
Convergys September 1997 - December 1999
PrimeCo (now Verizon Wireless) January 1996 - September 1997
IBM January 1992 - January 1996
IBM January 1984 - January 1992
Skills
SDLC, Unix, Telecommunications, Integration, Wireless, Enterprise Architecture, Software Development, Requirements Analysis, Enterprise Software, Solution Architecture, Linux, SaaS, Project Management, Team Management, Management, Testing, Business Intelligence, Project Portfolio..., Java, Solaris, Outsourcing
Education
Florida Atlantic University 1984 — 1986
Graduate courses in Computer Science concentrating in Object Oriented Modeling and Design
Arizona State University 1981 — 1983
Graduate courses in Computer Science
University of Massachusetts Dartmouth 1976 — 1979
Bachelor of Science in Electrical Engineering Technology
Northeastern University, Boston Ma 1974 — 1976
BS, Electrical Engineering
Victoria Rugen Victoria Rugen's Convergys Experience September 2013 - Present
Job HR Personnel at United States Air Force
Industry Human Resources
Experience
United States Air Force November 2014 - Present
Convergys September 2013 - Present
Skills
Event Planning, Time Management, Facebook, Customer Service, Data Entry, Microsoft Word, PowerPoint, Customer Satisfaction, Management
Education
Florida Gulf Coast University 2008 — 2013
Bachelor of Arts (B.A.), Business/Corporate Communications
Savannah Arts Academy 2004 — 2008
Theatre/Theater
United States Air Force November 2014 - Present
Convergys September 2013 - Present
Skills
Event Planning, Time Management, Facebook, Customer Service, Data Entry, Microsoft Word, PowerPoint, Customer Satisfaction, Management
Education
Florida Gulf Coast University 2008 — 2013
Bachelor of Arts (B.A.), Business/Corporate Communications
Savannah Arts Academy 2004 — 2008
Theatre/Theater
Kevin Weiner Kevin Weiner's Convergys Experience January 2007 - January 2015
Job Operations Manager at Inktel Contact Center Solutions
Industry Telecommunications
Experience
Inktel Contact Center Solutions January 2015 - Present
Convergys January 2007 - January 2015
Skills
Leadership, Customer Service, Process Improvement, Training, Operations Management, Project Management, Recruiting, Team Leadership, Team Management, Research, Business Planning, Business Development, Team Development, Team Building, Management, Business Strategy, Mentoring
Education
Florida Atlantic University - College of Business
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Inktel Contact Center Solutions January 2015 - Present
Convergys January 2007 - January 2015
Skills
Leadership, Customer Service, Process Improvement, Training, Operations Management, Project Management, Recruiting, Team Leadership, Team Management, Research, Business Planning, Business Development, Team Development, Team Building, Management, Business Strategy, Mentoring
Education
Florida Atlantic University - College of Business
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Bob Rubano Bob Rubano's Convergys Experience March 2015 - Present
Job Sr. Manager Oper Systems Engineering at Convergys
Industry Information Technology and Services
Experience
Convergys March 2015 - Present
The Walt Disney Company July 2011 - January 2015
The Walt Disney Company January 2010 - July 2011
Bob Rubano, Consulting November 1990 - May 2010
ZHA Incorporated October 1999 - March 2010
Bob & Charlene Rubano 2001 - 2009
The cove Homeowners Owner Association 2003 - 2006
Benchmark Telecommunication March 1987 - December 1990
Skills
Agile Methodologies, Web Development, Agile Project Management, Apache, Servers, Red Hat Linux, REST, Management, Scrum, Leadership, Certified Scrum Master..., Windows, Software Development, Team Leadership, MySQL, IT Service Management, Web Applications, Training, Windows Server, Budgets, System Architecture, CentOS, Web Services, Subversion, Firewalls, Ubuntu, Cisco Nexus, Perl, Budgeting, Agile, Windows Server 2003, Windows Networking, Firewall Administration, Cisco Switches, Windows Server 2008, Linux, PHP, Mobile Applications, IIS
Education
Florida Atlantic University 2010 — 2014
Bachelor of Science Electrical Engineering
Florida Atlantic University 1975 — 1978
BSEE
Convergys March 2015 - Present
The Walt Disney Company July 2011 - January 2015
The Walt Disney Company January 2010 - July 2011
Bob Rubano, Consulting November 1990 - May 2010
ZHA Incorporated October 1999 - March 2010
Bob & Charlene Rubano 2001 - 2009
The cove Homeowners Owner Association 2003 - 2006
Benchmark Telecommunication March 1987 - December 1990
Skills
Agile Methodologies, Web Development, Agile Project Management, Apache, Servers, Red Hat Linux, REST, Management, Scrum, Leadership, Certified Scrum Master..., Windows, Software Development, Team Leadership, MySQL, IT Service Management, Web Applications, Training, Windows Server, Budgets, System Architecture, CentOS, Web Services, Subversion, Firewalls, Ubuntu, Cisco Nexus, Perl, Budgeting, Agile, Windows Server 2003, Windows Networking, Firewall Administration, Cisco Switches, Windows Server 2008, Linux, PHP, Mobile Applications, IIS
Education
Florida Atlantic University 2010 — 2014
Bachelor of Science Electrical Engineering
Florida Atlantic University 1975 — 1978
BSEE
Deon Williams Deon Williams's Convergys Experience August 1998 - February 2005
Job Regulatory, Risk & Control Associate Global Business Services Deutsche Bank
Industry Accounting
Experience
Deutsche Bank Securities January 2015 - Present
Body Central Corp January 2014 - January 2015
KPMG , LLP September 2011 - May 2013
Florida Department of Revenue January 2008 - September 2011
Florida Department of Revenue November 2005 - January 2008
Florida Department of Revenue February 2005 - November 2005
Convergys August 1998 - February 2005
Skills
Accounting, Tax, Financial Reporting, Auditing, Financial Analysis, QuickBooks, Big 4, IFRS, Accounts Receivable, Internal Controls, Sarbanes-Oxley Act, Financial Accounting, GAAP, Corporate Tax, Payroll, Analysis, SAP, Finance, Microsoft Excel, Account Reconciliation, Customer Service, Accounts Payable
Education
Saint Leo University 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
Flagler College-Tallahassee 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Tallahassee Community College 2007 — 2009
Associate's degree, Finance, General
Deutsche Bank Securities January 2015 - Present
Body Central Corp January 2014 - January 2015
KPMG , LLP September 2011 - May 2013
Florida Department of Revenue January 2008 - September 2011
Florida Department of Revenue November 2005 - January 2008
Florida Department of Revenue February 2005 - November 2005
Convergys August 1998 - February 2005
Skills
Accounting, Tax, Financial Reporting, Auditing, Financial Analysis, QuickBooks, Big 4, IFRS, Accounts Receivable, Internal Controls, Sarbanes-Oxley Act, Financial Accounting, GAAP, Corporate Tax, Payroll, Analysis, SAP, Finance, Microsoft Excel, Account Reconciliation, Customer Service, Accounts Payable
Education
Saint Leo University 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
Flagler College-Tallahassee 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Tallahassee Community College 2007 — 2009
Associate's degree, Finance, General
Ricieri Zanini Ricieri Zanini's Convergys Experience May 2013 - May 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Robert half - office team January 2015 - January 2015
Orange County Supervisor of Elections August 2014 - November 2014
Convergys May 2013 - May 2014
Moran & Associates, Inc. May 2013 - August 2013
Skills
JavaScript, XSLT, Web Development, Microsoft SQL Server, IIS, CSS, .NET, Wireless Networking, Visual Studio, iOS development, HTML 5, Web Applications, Web Service Development, Visual C++, Visual C#, Network Administration, Windows 7, Windows Desktop..., Information Technology, Technical Support, CSS3, XML Schema, Xcode, Microsoft Office, Mac OS, Customer Satisfaction, IT Solutions, SQL, Networking, Windows Server, Troubleshooting, Computer Hardware, Windows, HTML, Java, Windows XP, Active Directory, Cisco Technologies, Operating Systems, Databases, Network Security, C#, MySQL, Programming, Public Speaking
Education
Florida International University 2007 — 2012
Bachelor of Arts (B.A.), Information Technology
Miami Dade College 2006 — 2008
Associate of Arts (AA), Community College Education
Robert half - office team January 2015 - January 2015
Orange County Supervisor of Elections August 2014 - November 2014
Convergys May 2013 - May 2014
Moran & Associates, Inc. May 2013 - August 2013
Skills
JavaScript, XSLT, Web Development, Microsoft SQL Server, IIS, CSS, .NET, Wireless Networking, Visual Studio, iOS development, HTML 5, Web Applications, Web Service Development, Visual C++, Visual C#, Network Administration, Windows 7, Windows Desktop..., Information Technology, Technical Support, CSS3, XML Schema, Xcode, Microsoft Office, Mac OS, Customer Satisfaction, IT Solutions, SQL, Networking, Windows Server, Troubleshooting, Computer Hardware, Windows, HTML, Java, Windows XP, Active Directory, Cisco Technologies, Operating Systems, Databases, Network Security, C#, MySQL, Programming, Public Speaking
Education
Florida International University 2007 — 2012
Bachelor of Arts (B.A.), Information Technology
Miami Dade College 2006 — 2008
Associate of Arts (AA), Community College Education
Caroline Blankenship's Convergys Experience March 2001 - May 2004
Job
Industry Medical Practice
Experience
Seasons Hospice & Palliative Care August 2013 - Present
Estetique Inc Usa June 2012 - August 2013
Ministerio Internacional El Rey Jesus May 2007 - December 2011
DHL January 2004 - May 2007
Convergys March 2001 - May 2004
Metropolitan Films February 1999 - March 2001
Skills
Customer Service, Microsoft Office, Public Speaking, Public Relations, Social Media, Marketing, Sales, Marketing Strategy, Event Planning, Advertising, Event Management, Team Leadership, Social Networking, Strategic Planning, Training, Social Media Marketing
Education
Florida International University 2007 — 2011
International Business & Management, Marketing
Seasons Hospice & Palliative Care August 2013 - Present
Estetique Inc Usa June 2012 - August 2013
Ministerio Internacional El Rey Jesus May 2007 - December 2011
DHL January 2004 - May 2007
Convergys March 2001 - May 2004
Metropolitan Films February 1999 - March 2001
Skills
Customer Service, Microsoft Office, Public Speaking, Public Relations, Social Media, Marketing, Sales, Marketing Strategy, Event Planning, Advertising, Event Management, Team Leadership, Social Networking, Strategic Planning, Training, Social Media Marketing
Education
Florida International University 2007 — 2011
International Business & Management, Marketing
Merwise Ebanks Merwise Ebanks's Convergys Experience 2008 - 2010
Job Marketing/sales/procurement
Industry Retail
Experience
F. Crystals April 2015 - Present
Triumph Aerostructures - Vought Aircraft Division July 2012 - June 2013
TMS Health, a Xerox Company 2010 - 2011
Convergys 2008 - 2010
Skills
Pharmaceutical Sales, Phyician Specialist, Buyer, Material Analysis, Sales, Team Leadership, Customer Service, Medical Devices, Management, Office Administration, Interviews, Modeling, Product Marketing, Marketing, Networking, Cross-functional Team..., Employee Training, Cold Calling, Sales Operations, Contract Negotiation, Inventory Management, Product Launch, Sales Process, Pricing, Marketing Strategy, Training, CRM, Purchasing, Account Management, Competitive Analysis, Time Management, Market Analysis, Recruiting, New Business Development, Sales Presentations, B2B, Leadership
Education
Florida Atlantic University
Bachelor of Business Administration (B.B.A.), Marketing
F. Crystals April 2015 - Present
Triumph Aerostructures - Vought Aircraft Division July 2012 - June 2013
TMS Health, a Xerox Company 2010 - 2011
Convergys 2008 - 2010
Skills
Pharmaceutical Sales, Phyician Specialist, Buyer, Material Analysis, Sales, Team Leadership, Customer Service, Medical Devices, Management, Office Administration, Interviews, Modeling, Product Marketing, Marketing, Networking, Cross-functional Team..., Employee Training, Cold Calling, Sales Operations, Contract Negotiation, Inventory Management, Product Launch, Sales Process, Pricing, Marketing Strategy, Training, CRM, Purchasing, Account Management, Competitive Analysis, Time Management, Market Analysis, Recruiting, New Business Development, Sales Presentations, B2B, Leadership
Education
Florida Atlantic University
Bachelor of Business Administration (B.B.A.), Marketing
Scott Ernest's Convergys Experience 2003 - 2003
Job Owner at Glacier View Marketplace
Industry Health, Wellness and Fitness
Experience
Glacier View Marketplace November 2014 - Present
Montana Sasquatch October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech November 2011 - December 2011
Winter Haven Hospital March 2005 - February 2009
Securitas 2005 - 2005
Security Alliance 2002 - 2004
Convergys 2003 - 2003
Cruises Only 2003 - 2003
AlliedBarton Security Services 2002 - 2002
Skills
Computers, Private Security, Typing, Security, Security Management, Hospital Admitting, ER Registration, Weighing..., Blogging
Education
Flathead Valley Community College
CAS, EMT
Montana State University-Bozeman
Bachelor’s Degree, Nutrition
Glacier View Marketplace November 2014 - Present
Montana Sasquatch October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech November 2011 - December 2011
Winter Haven Hospital March 2005 - February 2009
Securitas 2005 - 2005
Security Alliance 2002 - 2004
Convergys 2003 - 2003
Cruises Only 2003 - 2003
AlliedBarton Security Services 2002 - 2002
Skills
Computers, Private Security, Typing, Security, Security Management, Hospital Admitting, ER Registration, Weighing..., Blogging
Education
Flathead Valley Community College
CAS, EMT
Montana State University-Bozeman
Bachelor’s Degree, Nutrition
Dominic Liladrie Dominic Liladrie's Convergys Experience February 2012 - October 2012
Job Fire Alarm Inspector at LSM
Industry Public Safety
Experience
LifeSafety Management, Inc. May 2014 - February 2015
Best Buy October 2012 - May 2014
Convergys February 2012 - October 2012
Best Buy October 2010 - October 2012
Jiffy Lube International June 2006 - July 2009
Skills
Customer Service, Microsoft Office, PowerPoint, Outlook, Microsoft Word, Microsoft Excel, Public Speaking, Social Networking, Leadership, Data Entry, Inventory Management, Research, Retail, Sales, Event Planning, Process Scheduler, Management, Project Management
Education
Florida International University 2003 — 2010
Bachelor of Science Degree, Construction Management
LifeSafety Management, Inc. May 2014 - February 2015
Best Buy October 2012 - May 2014
Convergys February 2012 - October 2012
Best Buy October 2010 - October 2012
Jiffy Lube International June 2006 - July 2009
Skills
Customer Service, Microsoft Office, PowerPoint, Outlook, Microsoft Word, Microsoft Excel, Public Speaking, Social Networking, Leadership, Data Entry, Inventory Management, Research, Retail, Sales, Event Planning, Process Scheduler, Management, Project Management
Education
Florida International University 2003 — 2010
Bachelor of Science Degree, Construction Management
Brandon Pettus Brandon Pettus's Convergys Experience 1999 - 2005
Job Manager, Billing & Payment Assurance at Cox Communications
Industry Information Technology and Services
Experience
Cox Communications March 2014 - Present
Cox Communications July 2010 - March 2014
Synapse Technologies February 2010 - July 2010
Zentive Americas February 2007 - January 2010
Convergys 1999 - 2005
Skills
ICOMS, Large Systems..., Vendor Management, Business Analysis, Telecommunications, Solution Architecture, CRM, Requirements Analysis, SQL, Process Improvement, Software Project..., SDLC, Integration, Visio, Agile Methodologies, Program Management
Education
Florida Agricultural and Mechanical University
Cox Communications March 2014 - Present
Cox Communications July 2010 - March 2014
Synapse Technologies February 2010 - July 2010
Zentive Americas February 2007 - January 2010
Convergys 1999 - 2005
Skills
ICOMS, Large Systems..., Vendor Management, Business Analysis, Telecommunications, Solution Architecture, CRM, Requirements Analysis, SQL, Process Improvement, Software Project..., SDLC, Integration, Visio, Agile Methodologies, Program Management
Education
Florida Agricultural and Mechanical University
Laurine Ferreira Laurine Ferreira's Convergys Experience September 2010 - September 2011
Job French Teacher at Harding Academy of Nashville
Industry Higher Education
Experience
Harding Academy of Nashville May 2015 - Present
Florida Atlantic University August 2012 - Present
University of Pittsburgh August 2014 - April 2015
Convergys September 2010 - September 2011
Cincinnati Children's Hospital Medical Center January 2010 - May 2010
Northern Kentucky University August 2006 - August 2007
Skills
French to English, English to French, competent spanish, Language Teaching, Organizational..., Multitasking Skills, Leadership, Higher Education
Education
Florida Atlantic University 2012 — 2014
Master of Arts (MA), French Language and Literature, 4.0
Northern Kentucky University 2006 — 2010
Bachelor of Arts (BA), Double major: Psychology and French, 3.8/4.0
Harding Academy of Nashville May 2015 - Present
Florida Atlantic University August 2012 - Present
University of Pittsburgh August 2014 - April 2015
Convergys September 2010 - September 2011
Cincinnati Children's Hospital Medical Center January 2010 - May 2010
Northern Kentucky University August 2006 - August 2007
Skills
French to English, English to French, competent spanish, Language Teaching, Organizational..., Multitasking Skills, Leadership, Higher Education
Education
Florida Atlantic University 2012 — 2014
Master of Arts (MA), French Language and Literature, 4.0
Northern Kentucky University 2006 — 2010
Bachelor of Arts (BA), Double major: Psychology and French, 3.8/4.0
Michael Bathon Michael Bathon's Convergys Experience 2009 - 2014
Job Technology & Business Executive
Industry Information Technology and Services
Experience
Ericsson 2014 - 2015
Convergys 2009 - 2014
Sprint 2000 - 2009
Skills
Leadership, Strategic Planning, Enterprise Architecture, Enterprise Software, Data Center, Business Intelligence, CRM, Vendor Management, SaaS, ITIL, Testing, Cross-functional Team..., Strategy, Business Process..., PMP
Education
Florida Institute of Technology
Master's Degree
University of Notre Dame
Bachelor's Degree
Ericsson 2014 - 2015
Convergys 2009 - 2014
Sprint 2000 - 2009
Skills
Leadership, Strategic Planning, Enterprise Architecture, Enterprise Software, Data Center, Business Intelligence, CRM, Vendor Management, SaaS, ITIL, Testing, Cross-functional Team..., Strategy, Business Process..., PMP
Education
Florida Institute of Technology
Master's Degree
University of Notre Dame
Bachelor's Degree
Ja'Nelle Collins Ja'Nelle Collins's Convergys Experience June 2006 - March 2009
Job Project Coordinator Recruiting Operations
Industry Financial Services
Experience
Capital One February 2015 - Present
Xerox Government Healthcare November 2014 - February 2015
Xerox State Healthcare, LLc July 2014 - November 2014
Convergys Corporation March 2009 - October 2013
Convergys June 2006 - March 2009
Convergys November 2003 - May 2006
Winn Dixie Stores March 2003 - November 2003
Law Office March 2002 - March 2003
First Union National Bank August 2000 - March 2002
Eckert & Smith P January 1998 - July 2000
Skills
Software Documentation, Analysis, Project Management, Visio, Training, Management, Outsourcing, Training Delivery, Business Process, Research, Microsoft Excel, Call Center, Cross-functional Team..., Customer Service, Budgets, Vendor Management, Recruiting, Call Centers, Process Improvement
Education
Florida Community College at Jacksonville 1997 — 2000
Associate Science, Business Management
Florida Community College at Jacksonville 1997 — 2000
AA, Business Administration and Management; General Education
Capital One February 2015 - Present
Xerox Government Healthcare November 2014 - February 2015
Xerox State Healthcare, LLc July 2014 - November 2014
Convergys Corporation March 2009 - October 2013
Convergys June 2006 - March 2009
Convergys November 2003 - May 2006
Winn Dixie Stores March 2003 - November 2003
Law Office March 2002 - March 2003
First Union National Bank August 2000 - March 2002
Eckert & Smith P January 1998 - July 2000
Skills
Software Documentation, Analysis, Project Management, Visio, Training, Management, Outsourcing, Training Delivery, Business Process, Research, Microsoft Excel, Call Center, Cross-functional Team..., Customer Service, Budgets, Vendor Management, Recruiting, Call Centers, Process Improvement
Education
Florida Community College at Jacksonville 1997 — 2000
Associate Science, Business Management
Florida Community College at Jacksonville 1997 — 2000
AA, Business Administration and Management; General Education
Cristina Swearengin Cristina Swearengin's Convergys Experience October 2011 - Present
Job Regional Talent Acquisition Manager at Convergys
Industry Staffing and Recruiting
Experience
Convergys October 2011 - Present
Kelly OCG 2014 - 2014
Ajilon Professional Staffing August 2005 - September 2011
Kramer Professional Staffing February 2002 - July 2005
Royal Caribbean Internaitonal February 1996 - October 2001
Skills
Recruiting, Management, Leadership, Human Resources, Budgets, Cruises, Accounting, Finance, Staffing Services, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Contract Recruitment, Internet Recruiting, Temporary Staffing, Executive Search, Temporary Placement, Permanent Placement, Benefits Negotiation
Education
Florida Atlantic University 1994 — 1998
BS, Accounting
Convergys October 2011 - Present
Kelly OCG 2014 - 2014
Ajilon Professional Staffing August 2005 - September 2011
Kramer Professional Staffing February 2002 - July 2005
Royal Caribbean Internaitonal February 1996 - October 2001
Skills
Recruiting, Management, Leadership, Human Resources, Budgets, Cruises, Accounting, Finance, Staffing Services, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Contract Recruitment, Internet Recruiting, Temporary Staffing, Executive Search, Temporary Placement, Permanent Placement, Benefits Negotiation
Education
Florida Atlantic University 1994 — 1998
BS, Accounting
Erik Schweikert Erik Schweikert's Convergys Experience August 2012 - August 2014
Job Team Leader at at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - August 2014
Convergys February 2011 - August 2012
US Census Bureau March 2010 - August 2010
Skills
Customer Service, Verbal De-escalation, Oral & Written..., C++, Java, Visual Basic, A+, Computer Hardware..., Computer Repair, Report Writing, Typing, Workforce Management, Transition Management, BPO, Training, Team Management
Education
ITT Technical Institute-Lake Mary 2004 — 2006
(AS) Software Applications Programming, Computer Software Engineering
Lake-Sumter Community College 2003 — 2004
Undergraduate, Computer Science
Florida International University 2002 — 2003
Undergraduate, Computer Science
Convergys August 2012 - August 2014
Convergys February 2011 - August 2012
US Census Bureau March 2010 - August 2010
Skills
Customer Service, Verbal De-escalation, Oral & Written..., C++, Java, Visual Basic, A+, Computer Hardware..., Computer Repair, Report Writing, Typing, Workforce Management, Transition Management, BPO, Training, Team Management
Education
ITT Technical Institute-Lake Mary 2004 — 2006
(AS) Software Applications Programming, Computer Software Engineering
Lake-Sumter Community College 2003 — 2004
Undergraduate, Computer Science
Florida International University 2002 — 2003
Undergraduate, Computer Science
Edward John Resolved Wheeler Edward John Resolved Wheeler's Convergys Experience February 2008 - August 2009
Job Independent Distributor at Kangen "Miracle" Water
Industry Legal Services
Experience
AZ Kangen Healthy Water May 2011 - Present
Pre-Paid Legal Services, Inc. March 2011 - Present
Forever Living Products January 2011 - Present
Convergys February 2008 - August 2009
Danka Office Imaging December 1993 - November 1998
Broker Agent Magazine 1995 - 1997
Education
Colorado State University - Global Campus 2009 — 2011
Bachelor, Business Management
Fitchburg State University 1984 — 1986
Business Administration
Mount Wachusett Community College 1981 — 1984
A. S., Business Technology
St Bernard's Central Catholic H. S. 1977 — 1981
College Prep
AZ Kangen Healthy Water May 2011 - Present
Pre-Paid Legal Services, Inc. March 2011 - Present
Forever Living Products January 2011 - Present
Convergys February 2008 - August 2009
Danka Office Imaging December 1993 - November 1998
Broker Agent Magazine 1995 - 1997
Education
Colorado State University - Global Campus 2009 — 2011
Bachelor, Business Management
Fitchburg State University 1984 — 1986
Business Administration
Mount Wachusett Community College 1981 — 1984
A. S., Business Technology
St Bernard's Central Catholic H. S. 1977 — 1981
College Prep
Ada Schmitt Ada Schmitt's Convergys Experience February 2002 - February 2003
Job Intake Coordinator
Industry Hospital & Health Care
Experience
Gateway Longview Behavioral Health February 2015 - Present
UnitedHealth Group August 2014 - February 2015
Axium Healthcare August 2012 - July 2014
Children First Home Health Care System February 2010 - April 2011
Community Health Centers, Inc December 2003 - November 2009
Curascript Pharmacy September 2005 - October 2006
Liggetts Rexall Drugs February 2003 - December 2003
Convergys February 2002 - February 2003
Skills
Insurance, Data Entry, Customer Service, Leadership, Healthcare, Pharmacy, Bilingual in English..., Excellent Customer..., Excellent Communication..., Detailed Oriented, Team Player, Insurance Verification, Teamwork, Pharmacueticals, Telemarketing, Accounts Receivable, Accounts Payable, Bulk Mailing, Case Managment, Employee Training, Training, Interpersonal Skill, Outstanding..., Medicaid, Prescription, Pharmacy Benefit..., Medicare, Medical Terminology, HIPAA, Medicine, Sales, QS1, IV, Pharmacy Technicians, Team Leadership, Medical Records, Accounting, Prior Authorization, Managed Care
Education
Everest University 2010 — 2012
Bachelors, Healthcare Administration
Florida Metropolitan University
Associates, Science Pharmacy Technician
Gateway Longview Behavioral Health February 2015 - Present
UnitedHealth Group August 2014 - February 2015
Axium Healthcare August 2012 - July 2014
Children First Home Health Care System February 2010 - April 2011
Community Health Centers, Inc December 2003 - November 2009
Curascript Pharmacy September 2005 - October 2006
Liggetts Rexall Drugs February 2003 - December 2003
Convergys February 2002 - February 2003
Skills
Insurance, Data Entry, Customer Service, Leadership, Healthcare, Pharmacy, Bilingual in English..., Excellent Customer..., Excellent Communication..., Detailed Oriented, Team Player, Insurance Verification, Teamwork, Pharmacueticals, Telemarketing, Accounts Receivable, Accounts Payable, Bulk Mailing, Case Managment, Employee Training, Training, Interpersonal Skill, Outstanding..., Medicaid, Prescription, Pharmacy Benefit..., Medicare, Medical Terminology, HIPAA, Medicine, Sales, QS1, IV, Pharmacy Technicians, Team Leadership, Medical Records, Accounting, Prior Authorization, Managed Care
Education
Everest University 2010 — 2012
Bachelors, Healthcare Administration
Florida Metropolitan University
Associates, Science Pharmacy Technician
Patrick Herring Patrick Herring's Convergys Experience June 2007 - October 2007
Job President / CEO HIM, Inc.
Industry Real Estate
Experience
Systems Maintenance Services April 2011 - Present
HIM, Inc June 2009 - Present
Reach Christian Broadcasting Network June 2009 - July 2010
iQor October 2007 - March 2009
Convergys June 2007 - October 2007
Alltel / 360 Communication May 1994 - June 2007
Skills
Team Building, Call Center, Retail, Process Improvement, Hiring, Real Estate, Customer Service, Customer Relations, Negotiation, Business Management, Operations Management, Leadership Development, Problem Solving, Coaching, Start-ups, Telecommunications, Small Business, Public Speaking, Change Management, Customer Satisfaction, Executive Management, Microsoft Office, Mentoring, P&L, Recruiting, Management
Education
Florida Agricultural and Mechanical University
Psychology / Business Administration
Systems Maintenance Services April 2011 - Present
HIM, Inc June 2009 - Present
Reach Christian Broadcasting Network June 2009 - July 2010
iQor October 2007 - March 2009
Convergys June 2007 - October 2007
Alltel / 360 Communication May 1994 - June 2007
Skills
Team Building, Call Center, Retail, Process Improvement, Hiring, Real Estate, Customer Service, Customer Relations, Negotiation, Business Management, Operations Management, Leadership Development, Problem Solving, Coaching, Start-ups, Telecommunications, Small Business, Public Speaking, Change Management, Customer Satisfaction, Executive Management, Microsoft Office, Mentoring, P&L, Recruiting, Management
Education
Florida Agricultural and Mechanical University
Psychology / Business Administration
Peter Sitero, CISSP Peter Sitero, CISSP's Convergys Experience October 1996 - November 1998
Job VP; Development CEP Logic
Industry Computer Software
Experience
CEP Logic March 2008 - Present
Pinnacle Financial November 1998 - February 2008
Convergys October 1996 - November 1998
Skills
Security, SQL, Databases, Microsoft SQL Server, Penetration Testing
Education
Valencia College 1996 — 1998
AS, Computer Programming
Florida Southern College 1980 — 1982
AA, Education
Furman University 1975 — 1979
BA, Poli-Sci and Education
CEP Logic March 2008 - Present
Pinnacle Financial November 1998 - February 2008
Convergys October 1996 - November 1998
Skills
Security, SQL, Databases, Microsoft SQL Server, Penetration Testing
Education
Valencia College 1996 — 1998
AS, Computer Programming
Florida Southern College 1980 — 1982
AA, Education
Furman University 1975 — 1979
BA, Poli-Sci and Education
Felicia Nicole Felicia Nicole's Convergys Experience 2002 - 2008
Job Experienced Customer Service Representative and Medical Assistant
Industry Hospital & Health Care
Experience
Veritec Solutions LLC September 2009 - Present
EverBank September 2008 - February 2010
ADT Security Services July 2006 - July 2008
adt 2002 - 2008
convergys 2002 - 2008
convergys jacksonville 2002 - 2008
Education
Heritage College 2008 — 2010
Occupational Degree in Science, X-ray Medical Technician
Florida State College at Jacksonville 2006 — 2008
Florida State College at Jacksonville 2002 — 2008
Veritec Solutions LLC September 2009 - Present
EverBank September 2008 - February 2010
ADT Security Services July 2006 - July 2008
adt 2002 - 2008
convergys 2002 - 2008
convergys jacksonville 2002 - 2008
Education
Heritage College 2008 — 2010
Occupational Degree in Science, X-ray Medical Technician
Florida State College at Jacksonville 2006 — 2008
Florida State College at Jacksonville 2002 — 2008
Eugenio Alvarez Eugenio Alvarez's Convergys Experience May 2004 - January 2005
Job Director of Software Development at MotionPoint Corporation
Industry Computer Software
Experience
MotionPoint Corporation January 2009 - Present
MotionPoint January 2008 - December 2009
MotionPoint February 2005 - January 2008
Convergys May 2004 - January 2005
Revelex February 2004 - May 2004
Data Access Technologies April 1998 - October 2002
Carnival Cruise Lines May 1995 - September 1997
PRC, LLC 1993 - 1994
Skills
XML, Web Services, Software Development, Java, JavaScript, Java Enterprise Edition, AJAX, UML, Web Applications, E-commerce, Tomcat, Enterprise Software, Databases, SQL, Agile Methodologies, MySQL, Testing, Web Development, HTML, C, Business Analysis, Software Project..., Spring, SDLC, Scrum, ITIL, Kanban, Management, Requirements Analysis
Education
Florida International University 1989 — 1992
Bachelor, Computer Science
MotionPoint Corporation January 2009 - Present
MotionPoint January 2008 - December 2009
MotionPoint February 2005 - January 2008
Convergys May 2004 - January 2005
Revelex February 2004 - May 2004
Data Access Technologies April 1998 - October 2002
Carnival Cruise Lines May 1995 - September 1997
PRC, LLC 1993 - 1994
Skills
XML, Web Services, Software Development, Java, JavaScript, Java Enterprise Edition, AJAX, UML, Web Applications, E-commerce, Tomcat, Enterprise Software, Databases, SQL, Agile Methodologies, MySQL, Testing, Web Development, HTML, C, Business Analysis, Software Project..., Spring, SDLC, Scrum, ITIL, Kanban, Management, Requirements Analysis
Education
Florida International University 1989 — 1992
Bachelor, Computer Science
Stephen Lukowski Stephen Lukowski's Convergys Experience March 2007 - June 2010
Job Consultant Software Quality
Industry Outsourcing/Offshoring
Experience
icubecsi February 2013 - Present
NorthgateArinso June 2010 - November 2012
Convergys March 2007 - June 2010
IT&E International August 2004 - February 2007
Teva Pharmaceuticals February 1991 - November 2003
United States Air Force October 1979 - August 1983
Skills
Validation, FDA, V&V, Change Control, Sop, Quality System, CAPA, Quality Assurance, Document Management, 21 CFR Part 11, LIMS, Computer System..., GMP, GxP, Quality Management, Medical Devices, GLP, Quality Control, FDA GMP, ISO 13485, Test Planning, GDP, Software Documentation, Quality Auditing, Laboratory, Testing, Process Simulation, Software Quality..., Troubleshooting, GAMP, SDLC, Root Cause Analysis, Quality Center, Requirements Analysis, User Acceptance Testing, Test Management, System Testing, QTP, Data Migration, Regression Testing, Manual Testing, Test Cases, Software Project..., CMMI, Visio, Business Process, Test Automation, Requirements Gathering
Education
Florida Gulf Coast University 1980 — 1981
icubecsi February 2013 - Present
NorthgateArinso June 2010 - November 2012
Convergys March 2007 - June 2010
IT&E International August 2004 - February 2007
Teva Pharmaceuticals February 1991 - November 2003
United States Air Force October 1979 - August 1983
Skills
Validation, FDA, V&V, Change Control, Sop, Quality System, CAPA, Quality Assurance, Document Management, 21 CFR Part 11, LIMS, Computer System..., GMP, GxP, Quality Management, Medical Devices, GLP, Quality Control, FDA GMP, ISO 13485, Test Planning, GDP, Software Documentation, Quality Auditing, Laboratory, Testing, Process Simulation, Software Quality..., Troubleshooting, GAMP, SDLC, Root Cause Analysis, Quality Center, Requirements Analysis, User Acceptance Testing, Test Management, System Testing, QTP, Data Migration, Regression Testing, Manual Testing, Test Cases, Software Project..., CMMI, Visio, Business Process, Test Automation, Requirements Gathering
Education
Florida Gulf Coast University 1980 — 1981
Emilien Davis's Convergys Experience May 2008 - January 2009
Job Recent Graduate, interested in Corporate Strategy, Finance, and Risk Management
Industry Financial Services
Experience
HiConversion July 2014 - June 2015
Fox Rent-A-Car June 2013 - October 2013
iQor March 2012 - March 2013
T-Mobile April 2010 - October 2011
Convergys May 2008 - January 2009
US Navy July 1999 - September 2005
Skills
Microsoft Excel, Microsoft Word, Project Management, Lateral Thinking, Business Communications, Cultural Awareness, Written & Oral..., Research, Financial Modeling, Wireless, Customer Experience, Account Management, Sales Process, Customer Retention, Management, Cold Calling, Solution Selling, Sales Operations, Salesforce.com, Selling, Direct Sales, Microsoft Office, Negotiation, Telecommunications, Customer Service, Sales, Critical Thinking, B2B, Leadership, PowerPoint, Time Management, WordPress, Social Networking, Social Media Marketing, Social Media, Strategy, Marketing, Written Communication, Public Speaking, Phone Etiquette
Education
Florida International University 2009 — 2014
Bachelor of Business Administration (B.B.A.), International Business
Valdosta High School 1995 — 1999
College Preparatory Curriculum
HiConversion July 2014 - June 2015
Fox Rent-A-Car June 2013 - October 2013
iQor March 2012 - March 2013
T-Mobile April 2010 - October 2011
Convergys May 2008 - January 2009
US Navy July 1999 - September 2005
Skills
Microsoft Excel, Microsoft Word, Project Management, Lateral Thinking, Business Communications, Cultural Awareness, Written & Oral..., Research, Financial Modeling, Wireless, Customer Experience, Account Management, Sales Process, Customer Retention, Management, Cold Calling, Solution Selling, Sales Operations, Salesforce.com, Selling, Direct Sales, Microsoft Office, Negotiation, Telecommunications, Customer Service, Sales, Critical Thinking, B2B, Leadership, PowerPoint, Time Management, WordPress, Social Networking, Social Media Marketing, Social Media, Strategy, Marketing, Written Communication, Public Speaking, Phone Etiquette
Education
Florida International University 2009 — 2014
Bachelor of Business Administration (B.B.A.), International Business
Valdosta High School 1995 — 1999
College Preparatory Curriculum
Albert Chirighin's Convergys Experience 1999 - 2005
Job Technical Delivery Manager at IBM
Industry Computer Software
Experience
IBM Technical Delivery ManagerIBMMay 2010 - Present
IBM 2005 - Present
Convergys 1999 - 2005
Skills
Project Portfolio..., SDLC, Requirements Gathering, Service Delivery, Solution Architecture, Program Management, Requirements Analysis, Integration, Testing, SharePoint, Management, Software Project..., Enterprise Architecture, Enterprise Software, Leadership, PMO, Visio, Cloud Computing, Resource Management, Data Center, IT Service Management, ITIL, MS Project, Analysis, Unix, IT Management, PMP, DB2, Scrum, IT Strategy, Databases
Education
American Intercontinental Unviversity 2000 — 2001
Master of Information Technology, Information Technology, 3.9 GPA
Florida International University 1992 — 1994
Bachelor of Science (B.S.)
Florida International University 1991 — 1994
IBM Technical Delivery ManagerIBMMay 2010 - Present
IBM 2005 - Present
Convergys 1999 - 2005
Skills
Project Portfolio..., SDLC, Requirements Gathering, Service Delivery, Solution Architecture, Program Management, Requirements Analysis, Integration, Testing, SharePoint, Management, Software Project..., Enterprise Architecture, Enterprise Software, Leadership, PMO, Visio, Cloud Computing, Resource Management, Data Center, IT Service Management, ITIL, MS Project, Analysis, Unix, IT Management, PMP, DB2, Scrum, IT Strategy, Databases
Education
American Intercontinental Unviversity 2000 — 2001
Master of Information Technology, Information Technology, 3.9 GPA
Florida International University 1992 — 1994
Bachelor of Science (B.S.)
Florida International University 1991 — 1994
Kerry Davis's Convergys Experience June 2000 - December 2003
Job
Industry Information Technology and Services
Experience
UnitedHealth Group February 2015 - Present
Wyndham Vacation Ownership February 2010 - Present
Holiday Inn Club Vacations at Orange Lake Resorts September 2009 - February 2010
Walt Disney Internet Group June 2008 - March 2009
Wyndham Vacation Ownership April 2006 - June 2008
Starwood April 2004 - March 2006
Walt Disney World July 2004 - April 2005
Household International December 2003 - June 2004
Convergys June 2000 - December 2003
John H. Harland June 1999 - June 2000
Skills
Quality Assurance, Testing, Agile Methodologies, Quality Center, User Acceptance Testing, Test Automation, Test Cases, Manual Testing, Scrum, SQL, Test Strategy, Management, Web Applications, Java, Defect Tracking, Business Development, Management Consulting, SDLC, Test Execution, Visio
Education
The George Washington University - School of Business 2000 — 2004
Master Certificate, Project Management
Florida Agricultural and Mechanical University 1987 — 1992
Bachelor of Science (BS), Business/Managerial Economics
UnitedHealth Group February 2015 - Present
Wyndham Vacation Ownership February 2010 - Present
Holiday Inn Club Vacations at Orange Lake Resorts September 2009 - February 2010
Walt Disney Internet Group June 2008 - March 2009
Wyndham Vacation Ownership April 2006 - June 2008
Starwood April 2004 - March 2006
Walt Disney World July 2004 - April 2005
Household International December 2003 - June 2004
Convergys June 2000 - December 2003
John H. Harland June 1999 - June 2000
Skills
Quality Assurance, Testing, Agile Methodologies, Quality Center, User Acceptance Testing, Test Automation, Test Cases, Manual Testing, Scrum, SQL, Test Strategy, Management, Web Applications, Java, Defect Tracking, Business Development, Management Consulting, SDLC, Test Execution, Visio
Education
The George Washington University - School of Business 2000 — 2004
Master Certificate, Project Management
Florida Agricultural and Mechanical University 1987 — 1992
Bachelor of Science (BS), Business/Managerial Economics
James Speed's Convergys Experience August 2010 - December 2010
Job TMC Operator at Clear Channel Communications
Industry Marketing and Advertising
Experience
Clear Channel Communications June 2011 - Present
Velocity Unlimited December 2004 - Present
Thel Loop Pizza Grill March 2011 - July 2011
Convergys August 2010 - December 2010
Nelnet, Inc. July 2006 - July 2010
AmSouth Bank May 2005 - July 2006
Radio Shack, Inc. March 2003 - May 2005
APL Logistics, Inc. January 2001 - December 2002
GATX Logistics, Inc. December 1998 - December 2000
Education
Florida State College at Jacksonville 2000 — 2002
AA, Computer Information Systems
University of Central Florida 1995 — 1996
Stanton College Preparatory
Clear Channel Communications June 2011 - Present
Velocity Unlimited December 2004 - Present
Thel Loop Pizza Grill March 2011 - July 2011
Convergys August 2010 - December 2010
Nelnet, Inc. July 2006 - July 2010
AmSouth Bank May 2005 - July 2006
Radio Shack, Inc. March 2003 - May 2005
APL Logistics, Inc. January 2001 - December 2002
GATX Logistics, Inc. December 1998 - December 2000
Education
Florida State College at Jacksonville 2000 — 2002
AA, Computer Information Systems
University of Central Florida 1995 — 1996
Stanton College Preparatory
Maurizio Caputo, MBA, PMP's Convergys Experience February 2000 - June 2010
Job IT Project Manager at Southern Wine and Spirits
Industry Information Technology and Services
Experience
Southern Wine and Spirits March 2015 - Present
Fidelity National Information Services January 2014 - March 2015
NetCracker August 2012 - December 2013
FIS July 2010 - August 2012
Convergys February 2000 - June 2010
Keane June 1997 - June 1999
Sumter Electric Cooperative August 1996 - May 1997
Electricidad de Caracas 1992 - 1995
La Electricidad de Caracas 1992 - 1995
Skills
PMP, Business Analysis, Telecommunications, Management Consulting, Process Development, MS Project, Project Planning, SDLC, Visio, Requirements Analysis, Integration, Software Project..., Project Implementation, Process Improvement, Business Process..., Software Implementation, Resource Management, PMO, CSM, Systems Analysis, Project Delivery, Program Management, User Acceptance Testing, Project Management, Quality Assurance, Analysis, Testing, Software Documentation, Vendor Management, Business Requirements, Management, Project Portfolio..., Leadership, Requirements Gathering, Solution Architecture, IT Strategy, Business Intelligence, CRM, Service Delivery, Microsoft Project, Business Process, Team Leadership, Consulting
Education
Florida Atlantic University 2000 — 2002
MBA, International Business
Universidad Simón Bolívar 1981 — 1987
Electrical Engineer
Colegio Emil Friedman 1973 — 1981
Southern Wine and Spirits March 2015 - Present
Fidelity National Information Services January 2014 - March 2015
NetCracker August 2012 - December 2013
FIS July 2010 - August 2012
Convergys February 2000 - June 2010
Keane June 1997 - June 1999
Sumter Electric Cooperative August 1996 - May 1997
Electricidad de Caracas 1992 - 1995
La Electricidad de Caracas 1992 - 1995
Skills
PMP, Business Analysis, Telecommunications, Management Consulting, Process Development, MS Project, Project Planning, SDLC, Visio, Requirements Analysis, Integration, Software Project..., Project Implementation, Process Improvement, Business Process..., Software Implementation, Resource Management, PMO, CSM, Systems Analysis, Project Delivery, Program Management, User Acceptance Testing, Project Management, Quality Assurance, Analysis, Testing, Software Documentation, Vendor Management, Business Requirements, Management, Project Portfolio..., Leadership, Requirements Gathering, Solution Architecture, IT Strategy, Business Intelligence, CRM, Service Delivery, Microsoft Project, Business Process, Team Leadership, Consulting
Education
Florida Atlantic University 2000 — 2002
MBA, International Business
Universidad Simón Bolívar 1981 — 1987
Electrical Engineer
Colegio Emil Friedman 1973 — 1981
Karen Doherty's Convergys Experience 1998 - 1999
Job IT Project Manager Consultant at Carlisle & Gallagher Consulting Group
Industry Information Technology and Services
Experience
Consultant at Carlisle & Gallagher Consulting Group November 2013 - Present
Blue Cross July 2006 - November 2013
Convergys Corporation November 2003 - July 2006
CitiStreet Financial Services 2002 - 2003
Prudential Insurance December 1999 - January 2002
Convergys 1998 - 1999
AT&T Universal Card Services 1996 - 1998
AT&T Universal Card Services February 1993 - July 1996
Skills
Quality Center, Testing, Quality Assurance, SDLC, User Acceptance Testing, Test Planning, Visio, Business Analysis, Software Quality..., Requirements Analysis, Requirements Gathering, Mainframe, System Testing, Waterfall, Business Requirements, Test Cases, Systems Analysis, Regression Testing, SharePoint, QTP, Agile Methodologies, Software Project..., Test Management, Agile Testing, Defect Tracking, Test Automation, Integration Testing, Test Strategy, DB2, LoadRunner, Software Documentation, Performance Testing, Scrum, RUP, Integration, HP Quality Center
Education
Webster University (AT) 1997 — 1999
MBA, Business
The George Washington University 1996 — 1997
Masters Science, Project Management
Flagler College
Bachelors, Education & Special Education K-12
Waltham High School
Diploma
Consultant at Carlisle & Gallagher Consulting Group November 2013 - Present
Blue Cross July 2006 - November 2013
Convergys Corporation November 2003 - July 2006
CitiStreet Financial Services 2002 - 2003
Prudential Insurance December 1999 - January 2002
Convergys 1998 - 1999
AT&T Universal Card Services 1996 - 1998
AT&T Universal Card Services February 1993 - July 1996
Skills
Quality Center, Testing, Quality Assurance, SDLC, User Acceptance Testing, Test Planning, Visio, Business Analysis, Software Quality..., Requirements Analysis, Requirements Gathering, Mainframe, System Testing, Waterfall, Business Requirements, Test Cases, Systems Analysis, Regression Testing, SharePoint, QTP, Agile Methodologies, Software Project..., Test Management, Agile Testing, Defect Tracking, Test Automation, Integration Testing, Test Strategy, DB2, LoadRunner, Software Documentation, Performance Testing, Scrum, RUP, Integration, HP Quality Center
Education
Webster University (AT) 1997 — 1999
MBA, Business
The George Washington University 1996 — 1997
Masters Science, Project Management
Flagler College
Bachelors, Education & Special Education K-12
Waltham High School
Diploma
Sajid Choudhry's Convergys Experience August 1998 - May 2012
Job Sr. Technical Manager
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys August 1998 - May 2012
FedEx September 1997 - August 1998
AT&T March 1995 - August 1997
Skills
PL/SQL, Unix, Perl, SQL, SOA, Business Analysis, Systems Engineering, Solution Architecture, Database Development, Oracle, Oracle Performance..., Data Warehousing, Data Mining, Telecommunications, Telecommunications...
Education
Florida Institute of Technology 1992 — 1994
Masters, Computer Engineering
NetCracker May 2012 - Present
Convergys August 1998 - May 2012
FedEx September 1997 - August 1998
AT&T March 1995 - August 1997
Skills
PL/SQL, Unix, Perl, SQL, SOA, Business Analysis, Systems Engineering, Solution Architecture, Database Development, Oracle, Oracle Performance..., Data Warehousing, Data Mining, Telecommunications, Telecommunications...
Education
Florida Institute of Technology 1992 — 1994
Masters, Computer Engineering
Jann Brodrick's Convergys Experience February 2001 - November 2009
Job Retired
Industry Financial Services
Experience
. January 2015 - Present
Fidelity Information Services December 2009 - December 2014
Convergys February 2001 - November 2009
Various Consulting Firms February 1990 - February 2001
Education
Florida Institute of Technology
Masters, IT Management
Oakland University
Bachelors, Psychology
. January 2015 - Present
Fidelity Information Services December 2009 - December 2014
Convergys February 2001 - November 2009
Various Consulting Firms February 1990 - February 2001
Education
Florida Institute of Technology
Masters, IT Management
Oakland University
Bachelors, Psychology
Gerik Grant's Convergys Experience May 2006 - November 2007
Job Experienced Consultant Implementing Complex Data Warehouse Solutions | Senior Consultant @ Teradata
Industry Information Technology and Services
Experience
Teradata April 2013 - Present
Teradata November 2007 - March 2013
Convergys May 2006 - November 2007
Convergys May 2004 - April 2006
Convergys May 2001 - August 2003
Skills
Teradata Data Warehouse, ETL, Datastage, Informatica, Teradata, SQL, Oracle SQL, Linux, Unix Shell Scripting, SQL Tuning, Performance Tuning, Consulting, Microsoft Office, Query Tuning, Database Administration, Database Design
Education
Florida Agricultural and Mechanical University 2000 — 2004
Computer Informations Systems, Business Administration Minor
Teradata April 2013 - Present
Teradata November 2007 - March 2013
Convergys May 2006 - November 2007
Convergys May 2004 - April 2006
Convergys May 2001 - August 2003
Skills
Teradata Data Warehouse, ETL, Datastage, Informatica, Teradata, SQL, Oracle SQL, Linux, Unix Shell Scripting, SQL Tuning, Performance Tuning, Consulting, Microsoft Office, Query Tuning, Database Administration, Database Design
Education
Florida Agricultural and Mechanical University 2000 — 2004
Computer Informations Systems, Business Administration Minor
Tariq Zaidi's Convergys Experience October 2010 - May 2012
Job Sr. Analyst at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys October 2010 - May 2012
High Tech Services Group January 2010 - October 2010
Walt Disney Company March 2008 - June 2009
Convergys August 1998 - February 2008
Skills
Integration, Testing, Business Analysis, Agile Methodologies, Requirements Analysis, Software Development, Test Planning, User Acceptance Testing, Regression Testing, Software Project..., Databases, Team Management, Quality Center, Leadership, Oracle, ERP, Systems Analysis, Change Management, SQL, Vendor Management, Unix, Process Improvement, Requirements Gathering, Visio, ITIL, PL/SQL, Solution Architecture, Release Management, Software Quality..., Test Cases, Defect Tracking, Business Requirements, Agile Project Management, Business Process, SOA, SharePoint, Test Strategy, Software Installation, Dispute Resolution, Analysis, Data Migration, Software Engineering, Software Documentation, Data Warehousing, Telecommunications, Business Intelligence, MS Project, Enterprise Architecture, OBIEE, Informatics
Education
Webster University 2006 — 2008
MBA, Master Business Administration
Webster University 2000 — 2002
MS, Master Computer Science
Florida Atlantic University 1995 — 1998
BSEE, Electrical Engineering
Cadet College Petaro 1985 — 1990
High School, Pre-Engineering
NetCracker May 2012 - Present
Convergys October 2010 - May 2012
High Tech Services Group January 2010 - October 2010
Walt Disney Company March 2008 - June 2009
Convergys August 1998 - February 2008
Skills
Integration, Testing, Business Analysis, Agile Methodologies, Requirements Analysis, Software Development, Test Planning, User Acceptance Testing, Regression Testing, Software Project..., Databases, Team Management, Quality Center, Leadership, Oracle, ERP, Systems Analysis, Change Management, SQL, Vendor Management, Unix, Process Improvement, Requirements Gathering, Visio, ITIL, PL/SQL, Solution Architecture, Release Management, Software Quality..., Test Cases, Defect Tracking, Business Requirements, Agile Project Management, Business Process, SOA, SharePoint, Test Strategy, Software Installation, Dispute Resolution, Analysis, Data Migration, Software Engineering, Software Documentation, Data Warehousing, Telecommunications, Business Intelligence, MS Project, Enterprise Architecture, OBIEE, Informatics
Education
Webster University 2006 — 2008
MBA, Master Business Administration
Webster University 2000 — 2002
MS, Master Computer Science
Florida Atlantic University 1995 — 1998
BSEE, Electrical Engineering
Cadet College Petaro 1985 — 1990
High School, Pre-Engineering
Brian Drayton's Convergys Experience 1999 - 2000
Job Sales Executive 2 FBB at AT&T
Industry Telecommunications
Experience
AT&T September 2014 - Present
AT&T July 2008 - August 2014
G & K Services 2008 - 2009
Sprint Nextel Corporation 2005 - 2006
Sprint September 2000 - October 2005
Convergys 1999 - 2000
Skills
Call Centers, Account Management, Project Management, Unified Communications, Wireless, Customer Retention, Cloud Computing, Customer Service, Direct Sales, MPLS, Managed Services, Mobile Devices, Sales Management, Sales Process, Sales Operations, Salesforce.com, Solution Selling, Telecommunications
Education
Florida Agricultural and Mechanical University 1994 — 1999
Bachelor of Arts (B.A.), Business/Managerial Economics
Tallahassee Community College
Computer Systems Networking and Telecommunications
AT&T September 2014 - Present
AT&T July 2008 - August 2014
G & K Services 2008 - 2009
Sprint Nextel Corporation 2005 - 2006
Sprint September 2000 - October 2005
Convergys 1999 - 2000
Skills
Call Centers, Account Management, Project Management, Unified Communications, Wireless, Customer Retention, Cloud Computing, Customer Service, Direct Sales, MPLS, Managed Services, Mobile Devices, Sales Management, Sales Process, Sales Operations, Salesforce.com, Solution Selling, Telecommunications
Education
Florida Agricultural and Mechanical University 1994 — 1999
Bachelor of Arts (B.A.), Business/Managerial Economics
Tallahassee Community College
Computer Systems Networking and Telecommunications
Abdul Hai's Convergys Experience June 1996 - December 2006
Job Project Manager/EMR Consultant at Mary Washington Healthcare
Industry Hospital & Health Care
Experience
Mary Washington Healthcare October 2011 - Present
CureMD January 2007 - October 2011
Disney 2007 - 2008
Convergys June 1996 - December 2006
Skills
Unix, Visio, SQL, XML, Oracle, MS Project, Databases, Quality Center, LoadRunner, Software Documentation, Project Planning, Telecommunications, QTP, Lotus Notes, EMR Consulting, EMR Meaningful Use, EHR, EMR, EMR Training, CPOE, HIPPA, Healthcare, Healthcare Information..., HL7, Practice Management, Informatics, Software Implementation, Crystal Reports, SDLC, Analysis, Project Management, Training, Software Development, Integration, Change Management, Requirements Analysis, Leadership, SharePoint, Software Project..., Systems Analysis, Quality Assurance, HIPAA
Education
University Of Centeral Florida 2009 — 2011
Master of Science (M.Sc.), Healthcare Informatics
Webster University 2001 — 2003
MS, Information Management
Florida Atlantic University 1993 — 1996
BS, Electrical Engineering
Mary Washington Healthcare October 2011 - Present
CureMD January 2007 - October 2011
Disney 2007 - 2008
Convergys June 1996 - December 2006
Skills
Unix, Visio, SQL, XML, Oracle, MS Project, Databases, Quality Center, LoadRunner, Software Documentation, Project Planning, Telecommunications, QTP, Lotus Notes, EMR Consulting, EMR Meaningful Use, EHR, EMR, EMR Training, CPOE, HIPPA, Healthcare, Healthcare Information..., HL7, Practice Management, Informatics, Software Implementation, Crystal Reports, SDLC, Analysis, Project Management, Training, Software Development, Integration, Change Management, Requirements Analysis, Leadership, SharePoint, Software Project..., Systems Analysis, Quality Assurance, HIPAA
Education
University Of Centeral Florida 2009 — 2011
Master of Science (M.Sc.), Healthcare Informatics
Webster University 2001 — 2003
MS, Information Management
Florida Atlantic University 1993 — 1996
BS, Electrical Engineering
Tamara Folsom's Convergys Experience September 2009 - March 2010
Job CCA
Industry Government Relations
Experience
City of Plantation February 2013 - November 2013
CC Crating & Storage Inc. October 2010 - March 2013
Florida Atlantic University June 2012 - December 2012
Convergys September 2009 - March 2010
Quick Quote Inc. August 2005 - June 2009
QuickQuote Inc August 1999 - August 2005
Primus Telecommunications November 1998 - June 1999
Primus Telecommunications Inc. October 1998 - January 1999
Certified Vacations January 1997 - June 1997
PRN November 1996 - June 1997
Skills
Customer Service, Research, Test Planning, Quality Assurance, Documentation, Microsoft Office, Excel, Access, Problem Solving, Windows, Word, Outlook, PowerPoint, Analysis, Testing, Data Analysis, Call Center, Data Entry, SDLC, Manual Testing, Test Cases, Insurance, Operating Systems, Human Resources, Troubleshooting, Expense Reports, Inventory Management, Supply Ordering, Purchase Orders, Bill of Lading, ISO, Invoicing, Property & Casualty..., Networking, Microsoft Excel, Software Documentation, Call Centers, Management, Microsoft Word
Education
Florida Atlantic University 2009 — 2012
BA
Broward College 1993 — 2009
AA
Miami Dade College 2008 — 2008
AA
Gold Coast School of Insurance 2006 — 2006
AA
Dillard High School 1989 — 1993
High School Diploma
City of Plantation February 2013 - November 2013
CC Crating & Storage Inc. October 2010 - March 2013
Florida Atlantic University June 2012 - December 2012
Convergys September 2009 - March 2010
Quick Quote Inc. August 2005 - June 2009
QuickQuote Inc August 1999 - August 2005
Primus Telecommunications November 1998 - June 1999
Primus Telecommunications Inc. October 1998 - January 1999
Certified Vacations January 1997 - June 1997
PRN November 1996 - June 1997
Skills
Customer Service, Research, Test Planning, Quality Assurance, Documentation, Microsoft Office, Excel, Access, Problem Solving, Windows, Word, Outlook, PowerPoint, Analysis, Testing, Data Analysis, Call Center, Data Entry, SDLC, Manual Testing, Test Cases, Insurance, Operating Systems, Human Resources, Troubleshooting, Expense Reports, Inventory Management, Supply Ordering, Purchase Orders, Bill of Lading, ISO, Invoicing, Property & Casualty..., Networking, Microsoft Excel, Software Documentation, Call Centers, Management, Microsoft Word
Education
Florida Atlantic University 2009 — 2012
BA
Broward College 1993 — 2009
AA
Miami Dade College 2008 — 2008
AA
Gold Coast School of Insurance 2006 — 2006
AA
Dillard High School 1989 — 1993
High School Diploma
Lissette Caballero's Convergys Experience July 2002 - Present
Job HR Recruiter at Convergys
Industry Staffing and Recruiting
Experience
Convergys July 2002 - Present
ARA Corp April 2000 - July 2002
Precision Response Corporation August 1996 - April 2000
Skills
Applicant Tracking..., Employee Relations, Human Resources, Interviews, Leadership, Onboarding, Program Management, Recruiting, Screening, Screening Resumes, Sourcing, Talent Acquisition, Talent Management, Taleo, Technical Recruiting, Temporary Placement, Vendor Management, Workforce Planning
Education
Florida Atlantic University
2003, Human Resource Management
Nova Southeastern University
2007, Human Resource Professional Certificate
Convergys July 2002 - Present
ARA Corp April 2000 - July 2002
Precision Response Corporation August 1996 - April 2000
Skills
Applicant Tracking..., Employee Relations, Human Resources, Interviews, Leadership, Onboarding, Program Management, Recruiting, Screening, Screening Resumes, Sourcing, Talent Acquisition, Talent Management, Taleo, Technical Recruiting, Temporary Placement, Vendor Management, Workforce Planning
Education
Florida Atlantic University
2003, Human Resource Management
Nova Southeastern University
2007, Human Resource Professional Certificate
Nicole Cedeno's Convergys Experience May 2007 - May 2012
Job Quality Test Engineer at LexisNexis
Industry Information Technology and Services
Experience
LexisNexis August 2015 - Present
TEKsystems March 2015 - July 2015
Royal Caribbean Cruises, Ltd. October 2013 - June 2014
NetCracker May 2012 - June 2013
Convergys May 2007 - May 2012
Convergys July 1999 - May 2007
Skills
Windows, Requirements Analysis, PMO, Vendor Management, Process Improvement, Servers, Software Development, Testing, Program Management, Weblogic, Management, Requirements Gathering, MS Project, Analysis, Business Analysis, Unix, Software Project..., SQL, SDLC, Integration, Systems Analysis, Service Delivery, Solaris, Disaster Recovery, Troubleshooting, Billing Systems, Oracle, Databases, Solution Architecture, User Acceptance Testing
Education
Nova Southeastern University 2013 — 2014
Graduate Certificate in Business Intelligence / Analytics
Nova Southeastern University 2005 — 2008
Masters of Management Information Systems
Florida Atlantic University 1997 — 1999
Bachelors of Science: Computer Information Systems
LexisNexis August 2015 - Present
TEKsystems March 2015 - July 2015
Royal Caribbean Cruises, Ltd. October 2013 - June 2014
NetCracker May 2012 - June 2013
Convergys May 2007 - May 2012
Convergys July 1999 - May 2007
Skills
Windows, Requirements Analysis, PMO, Vendor Management, Process Improvement, Servers, Software Development, Testing, Program Management, Weblogic, Management, Requirements Gathering, MS Project, Analysis, Business Analysis, Unix, Software Project..., SQL, SDLC, Integration, Systems Analysis, Service Delivery, Solaris, Disaster Recovery, Troubleshooting, Billing Systems, Oracle, Databases, Solution Architecture, User Acceptance Testing
Education
Nova Southeastern University 2013 — 2014
Graduate Certificate in Business Intelligence / Analytics
Nova Southeastern University 2005 — 2008
Masters of Management Information Systems
Florida Atlantic University 1997 — 1999
Bachelors of Science: Computer Information Systems
Toyanna Walker's Convergys Experience May 2013 - December 2013
Job Data Security Analyst at Bank of America
Industry Information Technology and Services
Experience
Bank of America December 2013 - Present
Convergys May 2013 - December 2013
Enterprise Rent-A-Car December 2012 - May 2013
Department of Enterprise Information TechnologyAug.2011 - Present August 2011 - December 2012
Florida A&M University January 2009 - August 2011
AmeriCorps January 2010 - July 2010
Skills
JavaScript, Java, Troubleshooting, Dreamweaver, Visual C++, Visual C#, Strategic Communications, PHP, MySQL, HTML, Visual Studio, SQL, Communication Strategy, Organizing, Eclipse, Web Development, Photoshop, NetBeans, Microsoft Office, Visio, Time Management, Waves
Education
Florida A&M University 2007 — 2012
Bachelor of Science (BS), Computer and Information Sciences, General
Bank of America December 2013 - Present
Convergys May 2013 - December 2013
Enterprise Rent-A-Car December 2012 - May 2013
Department of Enterprise Information TechnologyAug.2011 - Present August 2011 - December 2012
Florida A&M University January 2009 - August 2011
AmeriCorps January 2010 - July 2010
Skills
JavaScript, Java, Troubleshooting, Dreamweaver, Visual C++, Visual C#, Strategic Communications, PHP, MySQL, HTML, Visual Studio, SQL, Communication Strategy, Organizing, Eclipse, Web Development, Photoshop, NetBeans, Microsoft Office, Visio, Time Management, Waves
Education
Florida A&M University 2007 — 2012
Bachelor of Science (BS), Computer and Information Sciences, General
Paul Grabowski's Convergys Experience August 1999 - September 2001
Job Computer Sales and Support Technician
Industry Computer Networking
Experience
Smart Guys Computers January 2001 - Present
That Computer Place March 2000 - December 2002
Convergys August 1999 - September 2001
Skills
Troubleshooting, TCP/IP, Active Directory, Ethernet, Laptops, Wireless Networking, Switches, Hardware, XP, Networking, Computer Hardware, DHCP, Software Installation, Servers, Printers, Routers, Technical Support, Cabling, HP, Windows 7, Microsoft Certified..., Help Desk Support, DNS, Operating Systems, Network Administration, Computer Repair, Network Design, Microsoft Exchange, Cisco Technologies, Desktop Computers, Windows Vista, Workstations, Antivirus, Remote Desktop, VoIP, Group Policy, Windows, VMware, LAN-WAN, Windows Server, Data Center, WAN, Firewalls, Windows XP, Software Documentation, Network Security, System Deployment, Computer Security, Dell Computers, Server Administration
Education
Florida Metropolitan University 1999 — 2001
Associate of Science (AS), Computer and Information Sciences and Support Services
Northeastern University
AS, Electronics
Smart Guys Computers January 2001 - Present
That Computer Place March 2000 - December 2002
Convergys August 1999 - September 2001
Skills
Troubleshooting, TCP/IP, Active Directory, Ethernet, Laptops, Wireless Networking, Switches, Hardware, XP, Networking, Computer Hardware, DHCP, Software Installation, Servers, Printers, Routers, Technical Support, Cabling, HP, Windows 7, Microsoft Certified..., Help Desk Support, DNS, Operating Systems, Network Administration, Computer Repair, Network Design, Microsoft Exchange, Cisco Technologies, Desktop Computers, Windows Vista, Workstations, Antivirus, Remote Desktop, VoIP, Group Policy, Windows, VMware, LAN-WAN, Windows Server, Data Center, WAN, Firewalls, Windows XP, Software Documentation, Network Security, System Deployment, Computer Security, Dell Computers, Server Administration
Education
Florida Metropolitan University 1999 — 2001
Associate of Science (AS), Computer and Information Sciences and Support Services
Northeastern University
AS, Electronics
Scott Carruth's Convergys Experience 2007 - Present
Job Sr. Manager at Intervoice
Industry Telecommunications
Experience
Convergys 2007 - Present
Intervoice September 2006 - Present
BeVocal September 2005 - October 2006
Nuance Communications September 2000 - September 2005
Education
Florida Gulf Coast University 1998 — 2000
Bachelor of Science, Computer Information Systems
Convergys 2007 - Present
Intervoice September 2006 - Present
BeVocal September 2005 - October 2006
Nuance Communications September 2000 - September 2005
Education
Florida Gulf Coast University 1998 — 2000
Bachelor of Science, Computer Information Systems
Shirazi, Tanvir's Convergys Experience 1999 - 2000
Job Senior Software Engineer at Siemens Enterprise
Industry Telecommunications
Experience
Siemens Enterprise 2003 - Present
CopperCom 2000 - 2003
Motorola 1999 - 2000
Convergys 1999 - 2000
Siemens 1992 - 1999
Skills
iPhone Application..., C++, Objective-C, iOS development, Java, ClearCase, SIP, VoIP, Telecommunications, Debugging, Wireless, Unified Communications, Linux, Integration, Embedded Software, Perl, Testing, Embedded Systems, IP, System Architecture, Agile Methodologies
Education
Florida Atlantic University 1988 — 1992
Masters in Computer Engineering, Computer Engineering and B.S.E.E
Siemens Enterprise 2003 - Present
CopperCom 2000 - 2003
Motorola 1999 - 2000
Convergys 1999 - 2000
Siemens 1992 - 1999
Skills
iPhone Application..., C++, Objective-C, iOS development, Java, ClearCase, SIP, VoIP, Telecommunications, Debugging, Wireless, Unified Communications, Linux, Integration, Embedded Software, Perl, Testing, Embedded Systems, IP, System Architecture, Agile Methodologies
Education
Florida Atlantic University 1988 — 1992
Masters in Computer Engineering, Computer Engineering and B.S.E.E
Aleyda Chavez's Convergys Experience September 1991 - May 2014
Job Head of Direct Sales and Loyalty at Bupa
Industry Real Estate
Experience
Bupa March 2015 - Present
Realty World South Florida August 2014 - Present
Convergys September 1991 - May 2014
Convergys January 2011 - December 2012
Convergys December 2008 - January 2011
Convergys January 2000 - December 2008
Skills
BPO, Workforce Management, Call Center, Outsourcing, Call Center Development, Service Delivery, Transition Management, Offshoring, Operations Management, Vendor Management, Customer Experience, Contact Centers, Program Management, Leadership, Call Centers, Management, Sla, Customer Satisfaction, Performance Management, SLA
Education
Florida Atlantic University 2000 — 2002
MBA, Business Administration
Florida International University
Bachelor's degree, Marketing & International Business
Bupa March 2015 - Present
Realty World South Florida August 2014 - Present
Convergys September 1991 - May 2014
Convergys January 2011 - December 2012
Convergys December 2008 - January 2011
Convergys January 2000 - December 2008
Skills
BPO, Workforce Management, Call Center, Outsourcing, Call Center Development, Service Delivery, Transition Management, Offshoring, Operations Management, Vendor Management, Customer Experience, Contact Centers, Program Management, Leadership, Call Centers, Management, Sla, Customer Satisfaction, Performance Management, SLA
Education
Florida Atlantic University 2000 — 2002
MBA, Business Administration
Florida International University
Bachelor's degree, Marketing & International Business
Jens Doeppel's Convergys Experience January 2000 - June 2000
Job Technical IT Supervisor US, Container Centralen, Inc.
Industry Computer & Network Security
Experience
Container Centralen A/S May 2010 - Present
CHEP February 2001 - May 2010
Hostcentric, Inc. June 2000 - February 2001
Convergys January 2000 - June 2000
Skills
Supply Chain, Lean Manufacturing, Cross-functional Team...
Education
Florida Institute of Technology 2000 — 2001
MCSE, MCSA, CCNA, Network+, I-Net+, NSNS, NANS, IT Certificate Program
Rhein-Sieg-Gymnasium 1986 — 1997
Abitur, Arts, English, History, Biology
Container Centralen A/S May 2010 - Present
CHEP February 2001 - May 2010
Hostcentric, Inc. June 2000 - February 2001
Convergys January 2000 - June 2000
Skills
Supply Chain, Lean Manufacturing, Cross-functional Team...
Education
Florida Institute of Technology 2000 — 2001
MCSE, MCSA, CCNA, Network+, I-Net+, NSNS, NANS, IT Certificate Program
Rhein-Sieg-Gymnasium 1986 — 1997
Abitur, Arts, English, History, Biology
Julie Puglisi's Convergys Experience 2006 - 2009
Job Solution Architect at NetCracker Technology
Industry Computer Software
Experience
NetCracker September 1998 - Present
Convergys 2006 - 2009
Convergys 2006 - 2009
Skills
Service Delivery, Billing Systems, Provisioning, Vendor Management, Telecommunications, SDLC, Software Project..., Visio, Pre-sales, Requirements Analysis, Solution Architecture, Disaster Recovery, Process Improvement, Integration, Enterprise Software, Business Process, CRM, Requirements Gathering, PMP, Resource Management, System Deployment, Outsourcing, Business Analysis, PMO, Project Delivery, IT Service Management, Project Portfolio..., Professional Services, Managed Services, IT Management, Enterprise Architecture, ITIL
Education
Florida Atlantic University 1990 — 1991
Additional Studies, Computer Science
University of Tampa 1987 — 1991
MIS, Computer Science, Business Mgmt
NetCracker September 1998 - Present
Convergys 2006 - 2009
Convergys 2006 - 2009
Skills
Service Delivery, Billing Systems, Provisioning, Vendor Management, Telecommunications, SDLC, Software Project..., Visio, Pre-sales, Requirements Analysis, Solution Architecture, Disaster Recovery, Process Improvement, Integration, Enterprise Software, Business Process, CRM, Requirements Gathering, PMP, Resource Management, System Deployment, Outsourcing, Business Analysis, PMO, Project Delivery, IT Service Management, Project Portfolio..., Professional Services, Managed Services, IT Management, Enterprise Architecture, ITIL
Education
Florida Atlantic University 1990 — 1991
Additional Studies, Computer Science
University of Tampa 1987 — 1991
MIS, Computer Science, Business Mgmt
Dirk Heinz's Convergys Experience 1996 - 2000
Job Client Service Manager at Samaritan Technologies
Industry Information Services
Experience
Samaritan Technologies 2012 - Present
ClearOne Communications 2011 - 2012
Keystone Enterprise Services 2009 - 2011
Navitaire August 2007 - 2009
Teleperformance April 2006 - August 2007
Certiport June 2003 - January 2006
Sundance Catalog 2002 - 2003
Ovid Technologies 2001 - 2001
Freeport inc 2000 - 2001
Convergys 1996 - 2000
Skills
Project Management, Strategic Planning, Training, Workforce Management, CRM
Education
Florida Institute of Technology 1991 — 1993
Bachelors, Aircraft Systems Management
United States Naval Academy 1984 — 1987
Oceanography
Samaritan Technologies 2012 - Present
ClearOne Communications 2011 - 2012
Keystone Enterprise Services 2009 - 2011
Navitaire August 2007 - 2009
Teleperformance April 2006 - August 2007
Certiport June 2003 - January 2006
Sundance Catalog 2002 - 2003
Ovid Technologies 2001 - 2001
Freeport inc 2000 - 2001
Convergys 1996 - 2000
Skills
Project Management, Strategic Planning, Training, Workforce Management, CRM
Education
Florida Institute of Technology 1991 — 1993
Bachelors, Aircraft Systems Management
United States Naval Academy 1984 — 1987
Oceanography
Wayne Knighten's Convergys Experience May 2004 - June 2010
Job Sr. Data Analyst at Voya Financial
Industry Outsourcing/Offshoring
Experience
Voya Financial August 2014 - Present
Knighten Family Enterprises, Inc July 2014 - Present
Buck Consultants July 2012 - October 2013
NorthgateArinso June 2010 - October 2012
Convergys May 2004 - June 2010
CitiStreet 2001 - 2004
Eckerd 2000 - 2001
Skills
PeopleSoft, Business Analysis, Process Improvement, Vendor Management, Change Management, Program Management, HRIS, Call Center, Performance Management, Employee Benefits, BPO, Outsourcing, Call Centers, Onboarding, Software Documentation, Recruiting, Human Resources, Requirements Analysis, Team Leadership, Business Process, Business Intelligence, Management, Benefits Administration, Analysis, Training, Employee Engagement, Project Management, SDLC, Talent Acquisition, Talent Management, Personnel Management, Consulting, Employee Relations, Leadership, Operations Management, Business Process..., CRM
Education
University of Central Florida 1995 — 1997
BA, Psychology
University of Nebraska-Lincoln 1994 — 1995
Psychology
Florida Southern College 1992 — 1994
Psychology
Voya Financial August 2014 - Present
Knighten Family Enterprises, Inc July 2014 - Present
Buck Consultants July 2012 - October 2013
NorthgateArinso June 2010 - October 2012
Convergys May 2004 - June 2010
CitiStreet 2001 - 2004
Eckerd 2000 - 2001
Skills
PeopleSoft, Business Analysis, Process Improvement, Vendor Management, Change Management, Program Management, HRIS, Call Center, Performance Management, Employee Benefits, BPO, Outsourcing, Call Centers, Onboarding, Software Documentation, Recruiting, Human Resources, Requirements Analysis, Team Leadership, Business Process, Business Intelligence, Management, Benefits Administration, Analysis, Training, Employee Engagement, Project Management, SDLC, Talent Acquisition, Talent Management, Personnel Management, Consulting, Employee Relations, Leadership, Operations Management, Business Process..., CRM
Education
University of Central Florida 1995 — 1997
BA, Psychology
University of Nebraska-Lincoln 1994 — 1995
Psychology
Florida Southern College 1992 — 1994
Psychology
Pamela Oliver-Crews's Convergys Experience March 2002 - April 2004
Job Supervisor of Academic Advising at American Intercontinental University
Industry Education Management
Experience
Career Education Corporation/AIU 2007 - Present
American Intercontinental University April 2004 - Present
Convergys March 2002 - April 2004
Florida, Power, & Light August 1997 - September 2001
Florida, Power, & Light April 1997 - August 1997
Education
American InterContinental University 2001 — 2003
Master, Information Technology
Florida International University - College of Business 1994 — 1996
Bachelor, Management Information Systems
Miami Dade College 1992 — 1994
Associate, Management Information Systems
Career Education Corporation/AIU 2007 - Present
American Intercontinental University April 2004 - Present
Convergys March 2002 - April 2004
Florida, Power, & Light August 1997 - September 2001
Florida, Power, & Light April 1997 - August 1997
Education
American InterContinental University 2001 — 2003
Master, Information Technology
Florida International University - College of Business 1994 — 1996
Bachelor, Management Information Systems
Miami Dade College 1992 — 1994
Associate, Management Information Systems
Lori Ellixson's Convergys Experience February 1988 - December 2002
Job Actively Seeking Employment
Industry Executive Office
Experience
Planet Fitness May 2009 - Present
JS Promotions, Inc. June 2004 - March 2010
Network Closing Services March 2003 - December 2003
Convergys February 1988 - December 2002
Education
First Horizons 2006 — 2006
QuickBooks I, II, III
Florida Metropolitan University 1994 — 1996
AS, Commercial Art
Executrain, Inc. 1993 — 1996
Word, Excel, PowerPoint
Planet Fitness May 2009 - Present
JS Promotions, Inc. June 2004 - March 2010
Network Closing Services March 2003 - December 2003
Convergys February 1988 - December 2002
Education
First Horizons 2006 — 2006
QuickBooks I, II, III
Florida Metropolitan University 1994 — 1996
AS, Commercial Art
Executrain, Inc. 1993 — 1996
Word, Excel, PowerPoint
Angela Hendrieth's Convergys Experience 2003 - 2004
Job Manager, Equity and Workforce Development
Industry Government Administration
Experience
City of Tallahassee 2004 - Present
City of Tallahassee 2004 - 2011
Convergys 2003 - 2004
Florida Department of Highway Safety and Motor Vehicles 1992 - 2003
Florida Department of Agriculture and Consumer Services 1982 - 1992
Skills
Leadership, Strategic Planning, Government, Program Management, Policy, Staff Development, Teaching, Non-profits, Public Speaking, Community Outreach, Organizational..., Research, Project Management, Public Relations, Training, Team Building, Nonprofits, Management, Policy Analysis, Public Policy, Program Development, Budgets, Fundraising, Community Development, Leadership Development, Event Planning, Proposal Writing, Workshop Facilitation, Grant Writing, Grants, Strategic Communications, Economic Development, Volunteer Management, Politics, Local Government, Legislative Relations, Public Administration, Media Relations
Education
Florida Agricultural and Mechanical University 1978 — 1981
B.S., Journalism
Florida State University
Human Resource Management & Adult Ed.
City of Tallahassee 2004 - Present
City of Tallahassee 2004 - 2011
Convergys 2003 - 2004
Florida Department of Highway Safety and Motor Vehicles 1992 - 2003
Florida Department of Agriculture and Consumer Services 1982 - 1992
Skills
Leadership, Strategic Planning, Government, Program Management, Policy, Staff Development, Teaching, Non-profits, Public Speaking, Community Outreach, Organizational..., Research, Project Management, Public Relations, Training, Team Building, Nonprofits, Management, Policy Analysis, Public Policy, Program Development, Budgets, Fundraising, Community Development, Leadership Development, Event Planning, Proposal Writing, Workshop Facilitation, Grant Writing, Grants, Strategic Communications, Economic Development, Volunteer Management, Politics, Local Government, Legislative Relations, Public Administration, Media Relations
Education
Florida Agricultural and Mechanical University 1978 — 1981
B.S., Journalism
Florida State University
Human Resource Management & Adult Ed.
Rhonda Davie's Convergys Experience July 2006 - November 2013
Job Customer Service Specialist
Industry Consumer Services
Experience
Convergys July 2006 - November 2013
Wachovia May 2001 - October 2005
Skills
Salons, Portfolio Management, Recruiting, Management, Training, CRM, Vendor Management, Performance Management, Team Management, Team Building, Talent Acquisition, Team Leadership, Process Improvement
Education
Florida Metropolitan University 2006 — 2010
Associate, MIBC
Lincoln High School 1991 — 1992
Diploma
Keystone Heights High School 1990 — 1991
Diploma
Convergys July 2006 - November 2013
Wachovia May 2001 - October 2005
Skills
Salons, Portfolio Management, Recruiting, Management, Training, CRM, Vendor Management, Performance Management, Team Management, Team Building, Talent Acquisition, Team Leadership, Process Improvement
Education
Florida Metropolitan University 2006 — 2010
Associate, MIBC
Lincoln High School 1991 — 1992
Diploma
Keystone Heights High School 1990 — 1991
Diploma
Nathan Farnsworth's Convergys Experience August 2007 - Present
Job Finance at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2007 - Present
United Space Alliance November 2004 - August 2006
Sterling Casino Lines May 2002 - November 2004
Skills
Microsoft Office, Financial Accounting, Financial Analysis, Financial Reporting, Cost Accounting, Revenue, Internal Controls, Management, Auditing, Financial Statements, Analysis, Process Improvement, Banking, Account Reconciliation, Program Management, Journal Entries, Budgets, Managerial Finance, Financial Forecasting, Project Management, Finance, Expenses, Team Management, Business Process..., BPO, Training, Data Analysis, Performance Management, Change Management, Call Centers, Vendor Management
Education
Florida Metropolitan University 2002 — 2006
MBA, Accounting emphasis
Linn-Benton Community College 1999 — 2001
Associate of Arts, Business Management
Florida Metropolitan University
Bachelor of Science, Accounting
Convergys August 2007 - Present
United Space Alliance November 2004 - August 2006
Sterling Casino Lines May 2002 - November 2004
Skills
Microsoft Office, Financial Accounting, Financial Analysis, Financial Reporting, Cost Accounting, Revenue, Internal Controls, Management, Auditing, Financial Statements, Analysis, Process Improvement, Banking, Account Reconciliation, Program Management, Journal Entries, Budgets, Managerial Finance, Financial Forecasting, Project Management, Finance, Expenses, Team Management, Business Process..., BPO, Training, Data Analysis, Performance Management, Change Management, Call Centers, Vendor Management
Education
Florida Metropolitan University 2002 — 2006
MBA, Accounting emphasis
Linn-Benton Community College 1999 — 2001
Associate of Arts, Business Management
Florida Metropolitan University
Bachelor of Science, Accounting
Rodrick Demontegnac's Convergys Experience January 1996 - March 2004
Job Accounting
Industry Financial Services
Experience
Oasis Outsourcing April 2012 - Present
Nations Health January 2009 - Present
Miami-Dade County Public School December 2007 - December 2008
Citibank/Century 21/ October 2007 - December 2007
Convergys January 1996 - March 2004
T/CONVERGYS January 1996 - January 2004
Education
miami Norland Senior 1990 — 1993
Florida Atlantic University
Bachelor of Business Administration, Accounting and Real Estate
MIAMI DADE COMMUNITY COLLEGE
Associates of Arts, Business Administration
Oasis Outsourcing April 2012 - Present
Nations Health January 2009 - Present
Miami-Dade County Public School December 2007 - December 2008
Citibank/Century 21/ October 2007 - December 2007
Convergys January 1996 - March 2004
T/CONVERGYS January 1996 - January 2004
Education
miami Norland Senior 1990 — 1993
Florida Atlantic University
Bachelor of Business Administration, Accounting and Real Estate
MIAMI DADE COMMUNITY COLLEGE
Associates of Arts, Business Administration
Nicole Cain's Convergys Experience April 2003 - July 2009
Job Sr. Management Analyst Supervisor Florida Dept. of Children & Families
Industry Human Resources
Experience
Florida Department of Financial Services July 2010 - December 2012
Convergys April 2003 - July 2009
Skills
Payroll, Training, Leadership, Public Speaking, Strategic Planning, Customer Service, Process Improvement, Human Resources, Team Building, Budgets, Policy, Project Management, Management, Outlook
Education
Florida Agricultural and Mechanical University 1997 — 2001
Business
High School 1993 — 1997
Florida Department of Financial Services July 2010 - December 2012
Convergys April 2003 - July 2009
Skills
Payroll, Training, Leadership, Public Speaking, Strategic Planning, Customer Service, Process Improvement, Human Resources, Team Building, Budgets, Policy, Project Management, Management, Outlook
Education
Florida Agricultural and Mechanical University 1997 — 2001
Business
High School 1993 — 1997
Melody Koenig's Convergys Experience January 2000 - April 2005
Job Travel Agent
Industry Leisure, Travel & Tourism
Experience
AwaitingU.com May 2009 - Present
Convergys January 2000 - April 2005
InterTech Consulting January 1998 - January 2000
Medical Manager Southeast August 1995 - January 1998
Skills
Database Design, SDLC, Unix, Integration, Requirements Analysis, Microsoft SQL Server, Software Development, User Acceptance Testing, Business Analysis, Testing, Test Planning
Education
Florida Institute of Technology 1994 — 2000
MS, Systems Management
George Mason University 1985 — 1988
B.S., Information Systems Management
AwaitingU.com May 2009 - Present
Convergys January 2000 - April 2005
InterTech Consulting January 1998 - January 2000
Medical Manager Southeast August 1995 - January 1998
Skills
Database Design, SDLC, Unix, Integration, Requirements Analysis, Microsoft SQL Server, Software Development, User Acceptance Testing, Business Analysis, Testing, Test Planning
Education
Florida Institute of Technology 1994 — 2000
MS, Systems Management
George Mason University 1985 — 1988
B.S., Information Systems Management
Frank Gine's Convergys Experience January 1989 - April 2002
Job President and Chief Operating Officer at ETI Software Solutions
Industry Computer Software
Experience
ETI Software Solutions June 2002 - Present
Convergys January 1989 - April 2002
Information Systems Development January 1988 - December 1994
Skills
Telecommunications, Strategic Partnerships
Education
Florida Atlantic University 1986 — 1988
BA, Marketing
ETI Software Solutions June 2002 - Present
Convergys January 1989 - April 2002
Information Systems Development January 1988 - December 1994
Skills
Telecommunications, Strategic Partnerships
Education
Florida Atlantic University 1986 — 1988
BA, Marketing
Ian Fischer desert_dweller5@yahoo.com's Convergys Experience July 2013 - May 2014
Job iOS Advisor at Convergys
Industry Information Technology and Services
Experience
Convergys July 2013 - May 2014
Dollar Tree Stores October 2012 - December 2013
iMethods 2013 - 2013
Robert Half Technology July 2012 - July 2012
Kelly Services December 2011 - April 2012
Florida State College at Jacksonville October 2010 - December 2011
Veterans Reintegration Center Jacksonvile January 2011 - June 2011
Skills
Microsoft Office, Customer Service, Teaching, Microsoft Excel, Computer Software..., PowerPoint, Windows 7, Network Administration, Microsoft Word, Computer Hardware, Public Speaking, Cisco IOS, Computer Repair, Computer Maintenance, Mac OS X, Ubuntu, RedHat, CentOS, Cisco Wireless, Cisco Routers, Catalyst Switches, LAN Switching, Networking, Windows XP, Technical Support
Education
Florida Community College at Jacksonville 2009 — 2010
Associate of Science (AS), Network Services Technology
Florida State University 2004 — 2008
Bachelors of Science, Psychology, International Affairs
Convergys July 2013 - May 2014
Dollar Tree Stores October 2012 - December 2013
iMethods 2013 - 2013
Robert Half Technology July 2012 - July 2012
Kelly Services December 2011 - April 2012
Florida State College at Jacksonville October 2010 - December 2011
Veterans Reintegration Center Jacksonvile January 2011 - June 2011
Skills
Microsoft Office, Customer Service, Teaching, Microsoft Excel, Computer Software..., PowerPoint, Windows 7, Network Administration, Microsoft Word, Computer Hardware, Public Speaking, Cisco IOS, Computer Repair, Computer Maintenance, Mac OS X, Ubuntu, RedHat, CentOS, Cisco Wireless, Cisco Routers, Catalyst Switches, LAN Switching, Networking, Windows XP, Technical Support
Education
Florida Community College at Jacksonville 2009 — 2010
Associate of Science (AS), Network Services Technology
Florida State University 2004 — 2008
Bachelors of Science, Psychology, International Affairs
Kirstie Gordon's Convergys Experience January 2008 - November 2008
Job Sr. Test Analyst at Northgate Arinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso November 2008 - Present
Convergys January 2008 - November 2008
Convergys May 2004 - January 2008
Convergys October 2003 - May 2004
CitiStreet January 2001 - October 2003
CitiStreet February 1999 - January 2001
CitiStreet February 1998 - February 1999
Education
Flagler College 1993 — 1996
Bachelor of Arts, Business Administration
SAP
NorthgateArinso November 2008 - Present
Convergys January 2008 - November 2008
Convergys May 2004 - January 2008
Convergys October 2003 - May 2004
CitiStreet January 2001 - October 2003
CitiStreet February 1999 - January 2001
CitiStreet February 1998 - February 1999
Education
Flagler College 1993 — 1996
Bachelor of Arts, Business Administration
SAP
Baqir Railey's Convergys Experience February 2003 - February 2004
Job Senior Account Security Advisor at Apple
Industry Information Technology and Services
Experience
Apple May 2010 - Present
US Internet (Robert Half) May 2007 - November 2009
Connextions April 2006 - April 2007
Convergys February 2003 - February 2004
Hancock Information Group January 2002 - January 2003
Skills
Troubleshooting, Technical Support, Networking, Sales, Security, Microsoft Office, Microsoft Word, Call Centers, Hardware, Windows, Computer Hardware, Network Administration, Team Leadership, DNS, Customer Service, Microsoft Excel, Storage, Program Management, Help Desk Support, Wireless Networking, Outlook, Routing, Software Installation
Education
Florida Atlantic University
Bachelor of Arts Degree, Mass Communications
Apple May 2010 - Present
US Internet (Robert Half) May 2007 - November 2009
Connextions April 2006 - April 2007
Convergys February 2003 - February 2004
Hancock Information Group January 2002 - January 2003
Skills
Troubleshooting, Technical Support, Networking, Sales, Security, Microsoft Office, Microsoft Word, Call Centers, Hardware, Windows, Computer Hardware, Network Administration, Team Leadership, DNS, Customer Service, Microsoft Excel, Storage, Program Management, Help Desk Support, Wireless Networking, Outlook, Routing, Software Installation
Education
Florida Atlantic University
Bachelor of Arts Degree, Mass Communications
William Molina Jr's Convergys Experience August 2013 - August 2015
Job Student
Industry Computer Hardware
Experience
Convergys August 2013 - August 2015
Union 123 2007 - 2011
Skills
Data Entry, Forklift Operator, Troubleshooting, People Skills, Computer Hardware, Call Centers, Citrix Metaframe, Dell Computers, Dell Workstations, CompTIA A+, Customer Service, Project Management, Networking, Microsoft Office, Windows 7, Technical Support, Operating Systems, Leadership, Telecommunications, Windows, Program Management, Information Technology
Education
Strayer University 2014 — 2017
Master of Science (M.S.), It Project management
Strayer University 2011 — 2014
Master of Business Administration (MBA), Project Management
Florida Metropolitan University 2004 — 2007
Bachelor of Science (B.S.), Computer information science
Convergys August 2013 - August 2015
Union 123 2007 - 2011
Skills
Data Entry, Forklift Operator, Troubleshooting, People Skills, Computer Hardware, Call Centers, Citrix Metaframe, Dell Computers, Dell Workstations, CompTIA A+, Customer Service, Project Management, Networking, Microsoft Office, Windows 7, Technical Support, Operating Systems, Leadership, Telecommunications, Windows, Program Management, Information Technology
Education
Strayer University 2014 — 2017
Master of Science (M.S.), It Project management
Strayer University 2011 — 2014
Master of Business Administration (MBA), Project Management
Florida Metropolitan University 2004 — 2007
Bachelor of Science (B.S.), Computer information science
Alice Hall's Convergys Experience July 2006 - May 2010
Job Senior SAP Security Analyst
Industry Information Technology and Services
Experience
CSC February 2011 - Present
Convergys July 2006 - May 2010
FPL February 1998 - July 2006
Overnite Transportation September 1993 - October 1997
Skills
SAP R/3, SAP Implementation, SAP Portal, SAP Netweaver, SAP ERP, SAP BW
Education
Florida Atlantic University 1999 — 2005
Bachelors, Management Information Systems
CSC February 2011 - Present
Convergys July 2006 - May 2010
FPL February 1998 - July 2006
Overnite Transportation September 1993 - October 1997
Skills
SAP R/3, SAP Implementation, SAP Portal, SAP Netweaver, SAP ERP, SAP BW
Education
Florida Atlantic University 1999 — 2005
Bachelors, Management Information Systems
Kari Esquivel's Convergys Experience April 2002 - August 2013
Job IT Business Systems Analyst S, QA
Industry Utilities
Experience
NextEra Energy Resources August 2013 - Present
Convergys April 2002 - August 2013
IBM Global Process Services May 1999 - October 2001
Skills
Manual Testing, Test Planning, Test Execution, Quality Center, QTP, Regression Testing, Testing, Telecommunications, User Acceptance Testing
Education
Florida Atlantic University 1996 — 1999
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Palm Beach Atlantic University-West Palm Beach
Associate's degree
NextEra Energy Resources August 2013 - Present
Convergys April 2002 - August 2013
IBM Global Process Services May 1999 - October 2001
Skills
Manual Testing, Test Planning, Test Execution, Quality Center, QTP, Regression Testing, Testing, Telecommunications, User Acceptance Testing
Education
Florida Atlantic University 1996 — 1999
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Palm Beach Atlantic University-West Palm Beach
Associate's degree
Alisa Forts's Convergys Experience 2003 - 2006
Job Educator at Fulton County Schools
Industry Primary/Secondary Education
Experience
Fulton County Schools 2013 - Present
Manpower Inc. 2006 - 2013
Convergys 2003 - 2006
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Sourcing, Temporary Staffing, Leadership, Management, Staffing Services, Recruitment Advertising, Resume Writing, Temporary Placement, Onboarding, Interviews, Screening Resumes, Training, Talent Management, Technical Recruiting
Education
Florida Agricultural and Mechanical University
B.S., Public Relations
Fulton County Schools 2013 - Present
Manpower Inc. 2006 - 2013
Convergys 2003 - 2006
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Sourcing, Temporary Staffing, Leadership, Management, Staffing Services, Recruitment Advertising, Resume Writing, Temporary Placement, Onboarding, Interviews, Screening Resumes, Training, Talent Management, Technical Recruiting
Education
Florida Agricultural and Mechanical University
B.S., Public Relations
John Sargis's Convergys Experience June 1990 - Present
Job Director, Program Management Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 1990 - Present
Skills
Call Center, Program Management, Business Development, Contact Centers, Outsourcing, Vendor Management, Account Management, Operations Management, BPO, Team Management, Performance Management, Workforce Management, Customer Service, Team Leadership, Sales Management, Budgets, Telemarketing, Call Centers, Cross-functional Team..., Solution Selling, SaaS, Management, Forecasting, Enterprise Software, Customer Experience, Customer Retention, Inbound Marketing, Customer Satisfaction, Service Delivery, Call Center Development, Offshoring, Lead Generation, P&L Management, Strategy
Education
Florida Atlantic University 1983 — 1987
BBA, Marketing / Finance
Convergys June 1990 - Present
Skills
Call Center, Program Management, Business Development, Contact Centers, Outsourcing, Vendor Management, Account Management, Operations Management, BPO, Team Management, Performance Management, Workforce Management, Customer Service, Team Leadership, Sales Management, Budgets, Telemarketing, Call Centers, Cross-functional Team..., Solution Selling, SaaS, Management, Forecasting, Enterprise Software, Customer Experience, Customer Retention, Inbound Marketing, Customer Satisfaction, Service Delivery, Call Center Development, Offshoring, Lead Generation, P&L Management, Strategy
Education
Florida Atlantic University 1983 — 1987
BBA, Marketing / Finance
Craig R. Watts II's Convergys Experience June 2006 - June 2008
Job PS Consultant Benchmark and POC Center of Expertise at Teradata
Industry Information Services
Experience
Teradata July 2008 - Present
Convergys June 2006 - June 2008
Skills
Teradata Master V2R5, Teradata, SQL, SQL Tuning, Teradata Data Warehouse, Database Design, ETL, Software Documentation, Requirements Analysis, Data Warehousing, Data Analysis, Oracle, SDLC
Education
Florida Agricultural and Mechanical University
Bachelor's degree, Computer and Information Sciences, General, Cum Laude
Teradata July 2008 - Present
Convergys June 2006 - June 2008
Skills
Teradata Master V2R5, Teradata, SQL, SQL Tuning, Teradata Data Warehouse, Database Design, ETL, Software Documentation, Requirements Analysis, Data Warehousing, Data Analysis, Oracle, SDLC
Education
Florida Agricultural and Mechanical University
Bachelor's degree, Computer and Information Sciences, General, Cum Laude
Hope Taylor's Convergys Experience September 2002 - October 2007
Job Learning Management Systems, Manager for #1 Wound Care Center provider, Healogics Inc.
Industry Professional Training & Coaching
Experience
Healogics June 2011 - Present
Convergys/NorthgateArinso November 2007 - December 2010
Convergys September 2002 - October 2007
Skills
Captivate, Instructional Design, SAP R/3, ADP Payroll, Training Delivery, Lectora, Cornerstone On Demand, Recruiting, Employee Training, Performance Management
Education
Florida Institute of Technology 1985 — 1990
B.S, Space Science
Healogics June 2011 - Present
Convergys/NorthgateArinso November 2007 - December 2010
Convergys September 2002 - October 2007
Skills
Captivate, Instructional Design, SAP R/3, ADP Payroll, Training Delivery, Lectora, Cornerstone On Demand, Recruiting, Employee Training, Performance Management
Education
Florida Institute of Technology 1985 — 1990
B.S, Space Science
Charlie Hollis's Convergys Experience October 2010 - July 2011
Job Customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - July 2011
Allstate Dealer Services May 2006 - March 2009
Education
Florida International University 2003 — 2012
Bachelors, Liberal Arts
Convergys October 2010 - July 2011
Allstate Dealer Services May 2006 - March 2009
Education
Florida International University 2003 — 2012
Bachelors, Liberal Arts
MONTREY CAMPBELL-BLAND's Convergys Experience December 2002 - August 2004
Job Operations Supervisor
Industry Financial Services
Experience
Alorica January 2005 - September 2015
Convergys December 2002 - August 2004
National Asset Management January 1999 - December 2001
Waste Management January 1997 - January 1999
Skills
Call Centers, Collections, Employee Relations, Employee Benefits, Account Management, Operations Management, Recruiting, Employee Training
Education
Florida Memorial College
Bachelor of Science (BS), Management Information Systems, General
Keller Graduate School of Management of DeVry University
Master's degree, Human Resources Management and Services
Alorica January 2005 - September 2015
Convergys December 2002 - August 2004
National Asset Management January 1999 - December 2001
Waste Management January 1997 - January 1999
Skills
Call Centers, Collections, Employee Relations, Employee Benefits, Account Management, Operations Management, Recruiting, Employee Training
Education
Florida Memorial College
Bachelor of Science (BS), Management Information Systems, General
Keller Graduate School of Management of DeVry University
Master's degree, Human Resources Management and Services
Natalia Mesa's Convergys Experience April 2006 - August 2008
Job Senior Buyer Housewares at BrandsmartUSA
Industry Retail
Experience
BrandsMart USA October 2010 - Present
Convergys April 2006 - August 2008
Skills
Pricing, Loss Prevention, Inventory Control, Merchandising, Inventory Management, Retail, Customer Service, Customer Retention, Sales, Purchasing, Outlook, Computer Hardware, Forecasting, Team Building, Teamwork, Microsoft Office, Sales Management, Direct Sales, Microsoft Excel, Product Development, Consumer Electronics, Leadership, Customer Satisfaction, Visual Merchandising, Human Resources, Store Management, Sales Operations, Income Statement, Process Scheduler, P&L Management, Hiring, Product Marketing, Team Leadership, Negotiation, Budgets, Account Management, Logistics, B2B, P&L
Education
Florida International University 2004 — 2009
Bachelors, Criminal Justice
Gimasio lo Caobos 1990 — 2000
Criminal Justice and Corrections
BrandsMart USA October 2010 - Present
Convergys April 2006 - August 2008
Skills
Pricing, Loss Prevention, Inventory Control, Merchandising, Inventory Management, Retail, Customer Service, Customer Retention, Sales, Purchasing, Outlook, Computer Hardware, Forecasting, Team Building, Teamwork, Microsoft Office, Sales Management, Direct Sales, Microsoft Excel, Product Development, Consumer Electronics, Leadership, Customer Satisfaction, Visual Merchandising, Human Resources, Store Management, Sales Operations, Income Statement, Process Scheduler, P&L Management, Hiring, Product Marketing, Team Leadership, Negotiation, Budgets, Account Management, Logistics, B2B, P&L
Education
Florida International University 2004 — 2009
Bachelors, Criminal Justice
Gimasio lo Caobos 1990 — 2000
Criminal Justice and Corrections
Juderka Del Villar's Convergys Experience January 2004 - March 2012
Job Senior Systems Analyst at NetCracker
Industry Outsourcing/Offshoring
Experience
NetCracker March 2012 - Present
Convergys January 2004 - March 2012
Convergys July 2003 - September 2003
Skills
Project Management, SDLC, Requirements Analysis, Vendor Management, Business Analysis, PMP, Integration, Service Delivery, Software Project..., Requirements Gathering, Visio, Process Improvement, Resource Management, PMO, Mainframe, Quality Assurance
Education
Florida International University 2006 — 2006
Master of Business Administration (M.B.A.), Management Information Systems, General
Florida International University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Managenement Information Systems
NetCracker March 2012 - Present
Convergys January 2004 - March 2012
Convergys July 2003 - September 2003
Skills
Project Management, SDLC, Requirements Analysis, Vendor Management, Business Analysis, PMP, Integration, Service Delivery, Software Project..., Requirements Gathering, Visio, Process Improvement, Resource Management, PMO, Mainframe, Quality Assurance
Education
Florida International University 2006 — 2006
Master of Business Administration (M.B.A.), Management Information Systems, General
Florida International University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Managenement Information Systems
Paula Hubbard's Convergys Experience 2001 - 2012
Job Technical Consultant at NetCracker
Industry Computer Software
Experience
NetCracker 2012 - Present
Convergys 2001 - 2012
Nextel Telecomunicações 1997 - 2001
Software Techniques 1993 - 1997
Skills
Requirements Analysis, Business Analysis, Solution Architecture, SQL, Software Documentation, Training, Technical Presentations, Data Analysis, Microsoft Office
Education
Florida Institute of Technology
Technical Certification, UNIX Administration / C++ Programming
University of Pennsylvania
Doctor of Veterinary Medicine (VMD), Veterinary Medicine
University of Delaware
Bachelor of Science (B.S.), Biology / Animal Science
NetCracker 2012 - Present
Convergys 2001 - 2012
Nextel Telecomunicações 1997 - 2001
Software Techniques 1993 - 1997
Skills
Requirements Analysis, Business Analysis, Solution Architecture, SQL, Software Documentation, Training, Technical Presentations, Data Analysis, Microsoft Office
Education
Florida Institute of Technology
Technical Certification, UNIX Administration / C++ Programming
University of Pennsylvania
Doctor of Veterinary Medicine (VMD), Veterinary Medicine
University of Delaware
Bachelor of Science (B.S.), Biology / Animal Science
Michelle Valsaint's Convergys Experience September 2014 - Present
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Convergys September 2014 - Present
Education
Florida Career College-Miami 2012 — 2014
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General
Convergys September 2014 - Present
Education
Florida Career College-Miami 2012 — 2014
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General
Marjorie Picado's Convergys Experience March 2002 - October 2004
Job Customer Service and Sales Specialist at TMobile USA
Industry Marketing and Advertising
Experience
T-Mobile USA October 2004 - June 2012
Convergys March 2002 - October 2004
Skills
Telecommunications, Call Center, Customer Satisfaction, Customer Retention, Direct Sales, Sales, Account Management, Customer Experience, Sales Management, Cellular Communications, Customer Service, Wireless, Sales Operations, Solution Selling
Education
Florida Atlantic University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
T-Mobile USA October 2004 - June 2012
Convergys March 2002 - October 2004
Skills
Telecommunications, Call Center, Customer Satisfaction, Customer Retention, Direct Sales, Sales, Account Management, Customer Experience, Sales Management, Cellular Communications, Customer Service, Wireless, Sales Operations, Solution Selling
Education
Florida Atlantic University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Amy Gould's Convergys Experience October 2000 - May 2006
Job Technical Sourcing Specialist at ConsultNet
Industry Staffing and Recruiting
Experience
ConsultNet June 2012 - September 2014
Anthem Blue Cross August 2011 - February 2012
CTB McGraw Hill May 2011 - June 2011
CTB McGraw Hill June 2010 - July 2010
Mapleton Public Schools November 2006 - October 2009
Convergys October 2000 - May 2006
Skills
Technical Recruiting, Contract Recruitment, Staffing Services, Internet Recruiting, Recruiting, Sourcing, Permanent Placement, Screening, Screening Resumes, Temporary Staffing, Temporary Placement, Onboarding, Employee Relations, Customer Service, Hiring, Instructional Design, Leadership, Personnel Management, College Recruiting, Vendor Management, Coaching, Call Centers, Training, Analysis, Networking, Human Resources, Taleo, Corporate Recruiting, Consulting, Account Management, Employee Benefits, Staff Development, Interviews, Team Building, Negotiation, SDLC, Management, Cold Calling, Job Fairs, Performance Management
Education
Florida International University 1993 — 1996
Bachelor's degree, Elementary Education and Teaching
University of Florida 1991 — 1993
ConsultNet June 2012 - September 2014
Anthem Blue Cross August 2011 - February 2012
CTB McGraw Hill May 2011 - June 2011
CTB McGraw Hill June 2010 - July 2010
Mapleton Public Schools November 2006 - October 2009
Convergys October 2000 - May 2006
Skills
Technical Recruiting, Contract Recruitment, Staffing Services, Internet Recruiting, Recruiting, Sourcing, Permanent Placement, Screening, Screening Resumes, Temporary Staffing, Temporary Placement, Onboarding, Employee Relations, Customer Service, Hiring, Instructional Design, Leadership, Personnel Management, College Recruiting, Vendor Management, Coaching, Call Centers, Training, Analysis, Networking, Human Resources, Taleo, Corporate Recruiting, Consulting, Account Management, Employee Benefits, Staff Development, Interviews, Team Building, Negotiation, SDLC, Management, Cold Calling, Job Fairs, Performance Management
Education
Florida International University 1993 — 1996
Bachelor's degree, Elementary Education and Teaching
University of Florida 1991 — 1993
Juan David Velasquez's Convergys Experience January 2008 - December 2009
Job Project Manager at Natures Products Inc
Industry Consumer Services
Experience
Nature's Products, Inc. October 2012 - Present
National Securities July 2012 - October 2012
JPMorgan Chase March 2011 - August 2011
Saveology.com January 2010 - March 2011
Convergys January 2008 - December 2009
Skills
Project Management, Product Development, New Product Roll Out, Risk Analysis, Management, Strategic Planning, Negotiation, Process Improvement, Team Building, Sales Management, Sales, Customer Service, Consumer Products, Food Supplements, Microsoft Office, Microsoft Project
Education
Florida International University - College of Business
Bachelor of Business Administration (B.B.A.), International Business
Nature's Products, Inc. October 2012 - Present
National Securities July 2012 - October 2012
JPMorgan Chase March 2011 - August 2011
Saveology.com January 2010 - March 2011
Convergys January 2008 - December 2009
Skills
Project Management, Product Development, New Product Roll Out, Risk Analysis, Management, Strategic Planning, Negotiation, Process Improvement, Team Building, Sales Management, Sales, Customer Service, Consumer Products, Food Supplements, Microsoft Office, Microsoft Project
Education
Florida International University - College of Business
Bachelor of Business Administration (B.B.A.), International Business
Kathleen Sellers's Convergys Experience February 2005 - November 2005
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Amies Visions August 2010 - April 2011
Jojos Sports Bar 2010 - 2011
Driftwood Lounge June 2010 - July 2010
Wilco Hess June 2008 - May 2009
National Electronics Warranty October 2006 - May 2007
Food Lion May 2006 - October 2006
Convergys February 2005 - November 2005
MCCS May 2004 - January 2005
Skills
Typing, Computer Proficiency, Multi-line Phone, Escalation, Bookings, Appointment Scheduling, Job Scheduling, Deposits, Zero Balancing, Balancing Budgets
Education
Florida Gulf Coast University 2012 — 2012
Certificate, Medical Office Management/Administration, 4.0
Kaplan College-Indianapolis 2009 — 2010
n/a, Medical Office Management/Administration, 3.0
Kubasaki High School 1995 — 1999
Diploma, Required, 3.0
Amies Visions August 2010 - April 2011
Jojos Sports Bar 2010 - 2011
Driftwood Lounge June 2010 - July 2010
Wilco Hess June 2008 - May 2009
National Electronics Warranty October 2006 - May 2007
Food Lion May 2006 - October 2006
Convergys February 2005 - November 2005
MCCS May 2004 - January 2005
Skills
Typing, Computer Proficiency, Multi-line Phone, Escalation, Bookings, Appointment Scheduling, Job Scheduling, Deposits, Zero Balancing, Balancing Budgets
Education
Florida Gulf Coast University 2012 — 2012
Certificate, Medical Office Management/Administration, 4.0
Kaplan College-Indianapolis 2009 — 2010
n/a, Medical Office Management/Administration, 3.0
Kubasaki High School 1995 — 1999
Diploma, Required, 3.0
Deepak Chandra's Convergys Experience 2002 - 2003
Job Sr. SAP Developer at American Air Filter
Industry Renewables & Environment
Experience
American Air Filter 2009 - Present
Nike 2007 - 2009
Syngenta 2006 - 2007
Convergys 2002 - 2003
Skills
ABAP, SAP, SAPScript, SAP R/3, ERP, Materials Management, ALV, User Exits, ALE, Requirements Analysis, SAP SD, SAP MM, SAP FICO, SAP EDI, Performance Tuning, Smartforms
Education
Indiana University-Southeast 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Florida Institute of Technology 2004 — 2006
Master's degree, Engineering
Birla Vishwakarma Mahavidyalaya 1995 — 2000
Bachelor of Engineering (BEng)
Bharatiya Vidya Bhavan Public School 1987 — 1994
American Air Filter 2009 - Present
Nike 2007 - 2009
Syngenta 2006 - 2007
Convergys 2002 - 2003
Skills
ABAP, SAP, SAPScript, SAP R/3, ERP, Materials Management, ALV, User Exits, ALE, Requirements Analysis, SAP SD, SAP MM, SAP FICO, SAP EDI, Performance Tuning, Smartforms
Education
Indiana University-Southeast 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Florida Institute of Technology 2004 — 2006
Master's degree, Engineering
Birla Vishwakarma Mahavidyalaya 1995 — 2000
Bachelor of Engineering (BEng)
Bharatiya Vidya Bhavan Public School 1987 — 1994
Dreunna Holland's Convergys Experience May 2008 - October 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Synovus October 2013 - Present
Reach One Teach One July 2012 - September 2013
ADP Careers 2011 - 2012
Convergys May 2008 - October 2009
Convergys May 2007 - May 2008
Convergys May 2006 - May 2007
Skills
Active Directory, Windows Server, Microsoft SQL Server, Windows XP, Windows 7, SQL, Troubleshooting, Network Administration, Disaster Recovery, Operating Systems, Computer Hardware, System Administration, Technical Support, ITIL, Databases, SDLC, Requirements Analysis, Oracle, Windows, Business Analysis
Education
University of Phoenix 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Florida Agricultural and Mechanical University 2004 — 2008
Bachelor of Science (B.S.), Computer Science
Synovus October 2013 - Present
Reach One Teach One July 2012 - September 2013
ADP Careers 2011 - 2012
Convergys May 2008 - October 2009
Convergys May 2007 - May 2008
Convergys May 2006 - May 2007
Skills
Active Directory, Windows Server, Microsoft SQL Server, Windows XP, Windows 7, SQL, Troubleshooting, Network Administration, Disaster Recovery, Operating Systems, Computer Hardware, System Administration, Technical Support, ITIL, Databases, SDLC, Requirements Analysis, Oracle, Windows, Business Analysis
Education
University of Phoenix 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Florida Agricultural and Mechanical University 2004 — 2008
Bachelor of Science (B.S.), Computer Science
Mareeta Williams's Convergys Experience November 2008 - September 2009
Job Building Materials Professional
Industry Building Materials
Experience
USIG March 2012 - November 2012
ALL-STATE January 2010 - May 2010
Allstate Insurance Company January 2010 - May 2010
Metro Pcs November 2008 - October 2009
Convergys November 2008 - September 2009
Education
American High School 2005 — 2008
High School Diploma, HSD
Florida Atlantic University
EDUCATION AND SOCIAL SCIENCE
USIG March 2012 - November 2012
ALL-STATE January 2010 - May 2010
Allstate Insurance Company January 2010 - May 2010
Metro Pcs November 2008 - October 2009
Convergys November 2008 - September 2009
Education
American High School 2005 — 2008
High School Diploma, HSD
Florida Atlantic University
EDUCATION AND SOCIAL SCIENCE
Abelardo (abby) Soto's Convergys Experience August 2000 - September 2007
Job Placement Coordinator at Mattia College
Industry Education Management
Experience
Mattia College August 2014 - Present
Corinthian Colleges, Inc. October 2013 - Present
BrandsMart USA August 2009 - June 2011
Faneuil Inc September 2007 - August 2009
Convergys August 2000 - September 2007
PRC, LLC August 1997 - August 2000
Skills
Recruiting, Personnel Management, Talent Acquisition
Education
Florida International University - College of Business
La Salle High School
Mattia College August 2014 - Present
Corinthian Colleges, Inc. October 2013 - Present
BrandsMart USA August 2009 - June 2011
Faneuil Inc September 2007 - August 2009
Convergys August 2000 - September 2007
PRC, LLC August 1997 - August 2000
Skills
Recruiting, Personnel Management, Talent Acquisition
Education
Florida International University - College of Business
La Salle High School
John Holliday's Convergys Experience July 2012 - July 2014
Job Quality Manager at Optum
Industry Outsourcing/Offshoring
Experience
Optum November 2014 - Present
Convergys July 2012 - July 2014
Convergys March 2006 - June 2014
Convergys October 2011 - July 2012
Skills
BPO, Workforce Management, Operations Management, Service Delivery, Transition Management, Customer Satisfaction, Vendor Management, Outsourcing, Sla, Contact Centers, Team Management, Process Improvement, Performance Management, Call Centers, Customer Experience, Training, Customer Service, Team Leadership, Team Building, Leadership, Change Management, IEX, SLA
Education
Florida Metropolitan University
Commercial and Advertising Art
Optum November 2014 - Present
Convergys July 2012 - July 2014
Convergys March 2006 - June 2014
Convergys October 2011 - July 2012
Skills
BPO, Workforce Management, Operations Management, Service Delivery, Transition Management, Customer Satisfaction, Vendor Management, Outsourcing, Sla, Contact Centers, Team Management, Process Improvement, Performance Management, Call Centers, Customer Experience, Training, Customer Service, Team Leadership, Team Building, Leadership, Change Management, IEX, SLA
Education
Florida Metropolitan University
Commercial and Advertising Art
Robert Argo's Convergys Experience May 1984 - February 2011
Job President
Industry Computer Software
Experience
Robert Argo Enterprises September 2011 - Present
Convergys May 1984 - February 2011
Skills
Team Management
Education
Florida Atlantic University 1976 — 1978
Bachelor of Applied Science (BASc), Computer Science
Robert Argo Enterprises September 2011 - Present
Convergys May 1984 - February 2011
Skills
Team Management
Education
Florida Atlantic University 1976 — 1978
Bachelor of Applied Science (BASc), Computer Science
Kendrick reed's Convergys Experience January 2015 - March 2015
Job Attended Florida Career CollegeMiami
Industry
Experience
Convergys January 2015 - March 2015
Teleperformance August 2014 - November 2014
Alorica August 2013 - June 2014
Education
Florida Career College-Miami 2014 — 2015
Convergys January 2015 - March 2015
Teleperformance August 2014 - November 2014
Alorica August 2013 - June 2014
Education
Florida Career College-Miami 2014 — 2015
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT