Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Lost Valley Lake Resort July 2014 - Present
Maries R2school District February 2014 - Present
Convergys July 2013 - December 2013
Skills
Public Speaking, Event Planning, Microsoft Office, Research, Higher Education, Social Media, Leadership, Fundraising, Nonprofits, Community Outreach
Education
Grand Canyon University 2014 — 2017
Education K-12, Special Education and Teaching
St. Louis Community College 2011 — 2013
Clayton County Juvenile Court February 2012 - Present
Clayton County Juvenile Court October 2011 - February 2012
Wells Fargo September 2011 - November 2011
Clayton Circuit Public Defenders Office May 2010 - August 2010
Sertec Corporation November 2008 - April 2010
Mediacom Communications July 2007 - July 2008
Lowndes Associated Ministries to People, Inc. (L.A.M.P) December 2007 - April 2008
Convergys May 2006 - July 2007
Skills
Legal Research, Courts, Call Centers, Legal Writing, Administrative..., Customer Service, Legal Support Services, Microsoft Office, Lotus Notes, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Telecommunications, Juvenile Law, PowerPoint, Public Speaking, Juvenile Court, Juvenile Justice, Management, Networking, Public Administration, Administration, Juvenile Delinquency, Juveniles, Policy, Administrative..., Research, Criminal Law
Education
Clayton State University 2011 — 2013
Paralegal Studies Certificate, Legal Studies, General, GPA: 3.7
Georgia State University 2008 — 2010
Bachelor of Science, Criminal Justice with concentration in Law
Valdosta State University 2005 — 2008
N/A, Criminal Justice
Hologic, Inc. October 2014 - Present
OSIsoft LLC March 2007 - February 2014
Robert Half Technology October 2006 - March 2007
Aerotek 2005 - 2006
Convergys 2004 - 2004
Elsevier MDL 1999 - 2004
Interim Consulting March 1998 - May 1999
Adobe July 1996 - January 1997
Novell 1997 - 1997
Komag 1997 - 1997
Skills
DITA, Online Help, Technical Writing, Editing, Technical Communication, Structured Authoring, Instructional Design, Information Development, Agile Methodologies, Software Documentation, Information Architecture, Online Publishing, XMetal, SDL, Content Development, RoboHelp, FrameMaker, Web Content, Manuals, Databases
Education
New York University 1989 — 1991
M.A., Journalism
University of California, Santa Cruz 1987 — 1989
B.A., Biology
Grossmont College 1984 — 1987
TALENT Software Services July 2015 - Present
Sage Human Capital February 2014 - June 2015
Convergys April 2012 - February 2014
Skills
Recruiting, Executive Search, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Temporary Placement, Search, Analytics, Management, Interviews, SDLC, CRM, Mentoring, Team Leadership, Sourcing, SaaS, Management Consulting, Analysis, BPO, Customer Service, Lead Generation, Staff Augmentation, IT Recruitment, Benefits Negotiation, Screening, Internet Recruiting, Screening Resumes, Contract Recruitment, Boolean Searching, RPO, Corporate Recruiting, Recruitment Advertising, Reference Checking, Resume Writing, Employee Relations
Education
Shobhit University 2013 — 2014
Master of Business Administration (M.B.A.), Human Resources Management and Services, First division
Georgia State University 2000 — 2001
PG Diploma in Professional Child Care Program, Montessori training, A+
NIIT 1998 — 1999
Basic Computer Skills
OTG Management October 2014 - May 2015
Convergys January 2014 - July 2014
MetroPCS April 2012 - March 2013
Aeropostale November 2011 - January 2012
Skills
Microsoft Office, Microsoft Word, Java Applets, Apple, Web Applications, Google Apps, Android Development, Computers, Customer Service, Bilingual-English/Spanis..., Typing speed: 48wpm, Data Entry
Education
Grossmont College 2015 — 2018
N/A, Aerospace Engineering
Newtown High School 2007 — 2011
Yes
Cigna May 2015 - Present
General Dynamics Information Technology September 2014 - April 2015
Convergys June 2014 - July 2014
General Dynamics Information Technology September 2013 - May 2014
Amazon, Chattanooga Facility September 2012 - September 2013
Amazon Fulfillment Center - (Integrity Staffing) September 2012 - September 2013
ResCare Home Care, Inc. June 2012 - August 2012
U.S. House of Representatives (TN-03) March 2009 - January 2011
Zach Wamp for Governor January 2009 - August 2010
McKamey Animal Center September 2008 - March 2009
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Teaching, HTML, Budgets, Strategic Planning, Organizational..., Community Outreach, Public Relations, Online Research, Leadership, Social Networking, Process Scheduler, Fundraising, Government, Training, Event Planning, Interviews, Recruiting, Time Management, Management, Program Management, Team Building, Leadership Development, Policy, Social Media, Nonprofits, Internet Research, Volunteer Recruitment, Public Speaking, Background Artist for..., Customer Service, Event Management, Research
Education
Covenant Collge 1986 — 1986
None, Organizational Management
University of West Florida 1981 — 1981
None, Social Work
Gulf Coast Community College 1980 — 1980
Associate of Science (A.S.), Human Services/Mental Health Technology
Convergys October 2014 - Present
Asurion 2014 - 2014
MG Plumbing Inc. 2006 - 2009
Tele-Sales Systems 2000 - 2001
Education
Glendale Community College
Rio Salado Community College
IBEX Global November 2014 - Present
Samsung August 2013 - August 2014
Cricket Wireless May 2008 - May 2013
Convergys April 2010 - January 2011
McDonald's Corporation May 2008 - September 2008
JCPenney May 2007 - May 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel, Data Entry, Microsoft Office, PowerPoint, Team Building, Time Management, Sales, Leadership, Marketing, Team Leadership, Public Speaking, Training
Education
Harris-Stowe State University 2008 — 2010
Early Childhood Education and Teaching
Eureka high school
Regular/General High School/Secondary Diploma Program
NGA Human Resources July 2014 - Present
NGA Human Resources January 2014 - June 2014
NGA Human Resources May 2013 - December 2013
NorthgateArinso October 2011 - April 2013
NorthgateArinso June 2010 - October 2011
Convergys September 2007 - March 2011
Madden Communications 2007 - 2007
HP 2002 - 2007
Various January 1994 - February 2002
Skills
Outsourcing, Integration, ERP, Business Process, Project Management, SAP, SAP HR, SAP ERP, Vendor Management, SAP R/3, CRM, PMP, SAP BI, Program Management, Siebel, Information Architecture, Test Management, Service Delivery, Disaster Recovery, Performance Management, Requirements Analysis, Strategy, Leadership, Solution Architecture, ITIL, Business Analysis, Management, Testing, Cloud Computing, Business Intelligence, IT Strategy, Oracle, Software Project..., Data Migration, SAP BI/BW, SAP Netweaver, ABAP, Business Process..., Talent Management, BPO, SAP Implementation, Project Planning, SDLC, SAP HR Service Delivery, SAP ECC6.0, SAP Test Management, Global Program..., Data Center Project..., Transaction Tax..., Success Factors...
Education
SAP America 2015 — 2015
Employe Central Mastery Certificate, SuccessFactors EC, Pass
Harvard Business School 2012 — 2012
High Potential Leadership Program, Leadership & Management
Softech Computers 1997 — 1999
Post Graduate Diploma, Computer Applications
Gulbarga University 1989 — 1993
Bachelor of Engineering, Mechanical Engg.
Project Management Institute (PMI)
PMP, Project Management Professional
The George Washington University
Certificate, Project Management Applications
Convergys July 2011 - July 2012
DGA and Associates May 2009 - July 2011
Sage Software January 2004 - April 2009
Sage Software October 2001 - November 2003
Collins Hill Medical (currently Hope Clinic; Dr. William Martin) May 1999 - October 2001
AddairWare January 1986 - January 2000
The Orlando Insurance Agency, Inc January 1982 - January 1988
Fletcher, Bryan & Assoc., Inc. a subsidiary of Pan American Insurance Management Group January 1976 - January 1982
Skills
CRM, Sales, Management, Project Management, Leadership, Account Management, Training, Customer Service, Property & Casualty..., Office Management, Microsoft Office, Accounting Applications, Sage CRM, Medical Billing, Customer-focused, Solution-driven, Customer Satisfaction, Sales Process, Microsoft Excel, Email Marketing, Sage, Recruiting, Highly Organized &..., Attentiveness to Detail, Direct Sales, Customer Retention, Channel Partners, New Business Development, Analysis, Forecasting, Networking, Small Business, Sales Management, Salesforce.com, Team Building, Quality Assurance, Sales Operations, Business Development, Call Centers, B2B, Troubleshooting, SaaS, Selling, Professional Services, Lead Generation, Cloud Computing, Program Management, Solution Selling, Advertising, Software Industry
Education
Gwinnett Technical College 2001 — 2003
Computer Information Systems; Accounting, 4.0
Winter Park HS
Sherwin Williams June 2014 - Present
Convergys February 2014 - June 2014
GEICO June 2012 - December 2013
Victoria's Secret August 2010 - April 2011
McDavid Construction January 2009 - July 2010
Arizona Silk Flower Co. January 2006 - May 2010
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Event Planning, Time Management, Microsoft Word, Public Speaking, Social Media, Leadership, Outlook, Team Leadership, Data Entry, Marketing, Teamwork, Research, Sales, Public Relations, Facebook, Call Centers, Social Networking, Advertising, Data Analysis, Management
Education
University of Arizona 2010 — 2012
BS, Business Management
Glendale Community College 2008 — 2010
Associates of Arts, General Studies
Cactus Shadow High School 2004 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
Concentrix 2014 - Present
IBM 2010 - 2014
Convergys 2008 - 2010
Cognizant Technology Solutions 2001 - 2007
Alexander Ogilvy Public Relations 2000 - 2001
COMSYS/Metamor Worldwide 1990 - 2000
INTERACT - International Business and Government Action, Inc. 1988 - 1990
United States Senate Committee on Foreign Relations 1984 - 1988
Skills
Corporate Citizenship, Corporate Social..., Outsourcing, IT Strategy, Professional Services, SaaS, Program Management, Business Development, Pre-sales, Cloud Computing, Vendor Management, Enterprise Software, CRM, Business Intelligence, IT Outsourcing, Business Process..., Management, Strategic Partnerships, Process Improvement, Start-ups, Strategy, Business Analysis, Management Consulting, Business Process, Cross-functional Team..., Consulting, Business Transformation, Software Project..., Integration, Business Alliances, Social Responsibility, Community Outreach, Public Relations, Non-profit Leadership, NGOs, Fundraising
Education
Golden Gate University, School of Law
Juris Doctor (J.D.), Law
University of San Diego/Universite de Paris IV Sorbonne
Certificate in International Law
Ursinus College
BA, International Relations
Lehigh University
Hahnemann Program
Sprint Nextel March 2012 - Present
LOFT at Castleberry Hill/ Paschal's Restaurant August 2008 - March 2012
Macy's East June 2007 - October 2008
Convergys October 2004 - June 2007
Skills
Event Planning, Project Planning, Facebook, Sales, Retail, Customer Service, Marketing, Training, Event Management, Leadership, Team Building, Social Networking, Time Management, Customer Satisfaction, Public Speaking
Education
Georgia State University 2007 — 2009
Bachelor of Arts (B.A.), Conmunications
Droisys Inc July 2015 - Present
Resource Logistics March 2013 - July 2015
Inficare Technologies (I) Pvt. Ltd. June 2012 - February 2013
Net2Source Inc. September 2007 - June 2012
Okaya Infocom March 2007 - September 2007
West Coast Consulting March 2006 - February 2007
FCS Software Solutions March 2005 - February 2006
Convergys September 2004 - February 2005
Convergys April 2004 - August 2004
Skills
Technical Recruiting, Screening, Talent Acquisition, Sourcing, Contract Recruitment, Benefits Negotiation, Staff Augmentation, Recruiting, Internet Recruiting, Applicant Tracking..., IT Recruitment, Vendor Management, CRM, Human Resources, SDLC, Talent Management, Cold Calling, Interviews, Account Management, Temporary Placement, Employee Engagement, Management, Screening Resumes, Training, Staffing Services, Consulting, Leadership, Team Management, Team Leadership, Executive Search, Lead Generation, Permanent Placement, Resource Management, Business Development, Hiring, RPO, College Recruiting, Temporary Staffing, Search, Recruitments, Recruitment Advertising, Information Technology, E-recruitment, Resume, Employer Branding, Job Descriptions, HR Consulting, Performance Appraisal, Onboarding, Employee Relations
Education
Guru Gobind Singh Indraprastha University 2000 — 2004
B.I.S. (Hons.)
CISCO
CCNA
Microsoft
MCSE
jcpenney 2012 - 2013
Babysitting 2011 - 2013
Convergys 2010 - 2011
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Public Speaking, Social Media, Teamwork, Cpr Certified, English, Windows, Event Planning, Leadership, Time Management, Access, Critical Thinking
Education
Georgia State University 2012 — 2014
Georgia Perimeter College
Registered Nursing/Registered Nurse
iQor September 2015 - Present
Caleris February 2015 - August 2015
Convergys January 2013 - December 2014
Convergys October 2010 - January 2013
CDS Global, Inc. January 2008 - October 2010
CDS Global, Inc. January 2000 - January 2008
CDS Global, Inc. January 1991 - January 2000
Skills
Publishing, Call Center, Direct Marketing, Customer Acquisition, New Business Development, Marketing, Product Management, B2B, Strategic Partnerships, E-commerce, Solution Selling, Call Centers, CRM, Selling, Account Management, Team Management, Sales, Strategy, Email Marketing, Start-ups, Management, Vendor Management, Direct Mail, Contract Negotiation, Outsourcing, Business Development
Education
Grand View College 1984 — 1988
Journalism, Journalism, Advertising, 3.5 GPA
Ace Hardware June 2015 - Present
Gold Medal Products Company March 2015 - April 2015
Target January 2015 - February 2015
Meijer May 2014 - September 2014
Walmart July 2009 - December 2013
Family Eye Care September 2012 - November 2012
Convergys June 2008 - April 2009
The Callos Companies March 2008 - April 2008
RGIS January 2008 - February 2008
Totes Isotoner April 2007 - November 2007
Skills
Cold Calling, Customer Service, Telephone Skills, Call Centers, SQL, Temporary Placement, HTML, Unix, Programming, C++, C, Visual Studio, Perl, Visual Basic, Awk, Sed, Visual .Net, Business Writing, Cash Register, Health Insurance..., Keyboarding 50 wpm, Medical Terminology, ICD-9, Medisoft Billing..., MS Word, Excel,..., Multiline Phone Use, Records and Time..., Strong Organizational..., Warehousing, MS Access, Microsoft SQL Server, Oracle, DB2, Informix, Certified Medical..., Certified Billing and..., Microsoft Office..., Cpr Certified, AED, Access, Medical Records, CPT, Medical Billing
Education
Great Oaks Institute of Technology and Career Development 2012 — 2013
Certificate, Medical Office Specialist, 3.5
Meredith College 2001 — 2006
Master of Business Administration (MBA), General Studies, 3.5
Purdue University 1985 — 1989
Bachelor of Science, Computer Science, 3.2
Princeton High School 1981 — 1985
High School Diploma, College Prep, 3.6
Carolina Energy, Water & Air September 2014 - Present
Convergys April 2012 - March 2013
Congo & Company Web Design & Marketing January 2012 - March 2012
Freelance September 2011 - December 2011
Global Status Enterprises April 2011 - July 2011
Gold Standard Trading LLC August 2009 - March 2011
Harris Teeter October 2007 - September 2010
The Home Depot March 2006 - June 2006
Carowinds June 2002 - October 2002
Piedmont Courts Apts. June 2001 - August 2001
Skills
PowerPoint, Customer Service, Microsoft Excel, Strategic Planning, Microsoft Office, Music, Internet
Education
University of Phoenix 2005 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
Greensboro College 2004 — 2004
N/A, Theatre/Theater
Garinger High 2000 — 2004
Diploma, Medicine
Fox Valley Animal Referral Center February 2014 - Present
Convergys January 2012 - February 2014
Fox Valley Animal Referral Center November 2013 - December 2013
CountrySide Veterinary Services September 2013 - November 2013
Walmart November 2011 - April 2012
Skills
Time Management, Critical Thinking, Data Entry, Customer Service, Telephone Skills, PowerPoint, Microsoft Word, Venipuncture, Teamwork, Filing, Microsoft Office, Phone Etiquette, Microsoft Excel, Outlook, Administration, Animal Husbandry, Parasitology, Veterinary Medicine, Animal Welfare, Cashiering, Training, Management
Education
Globe University-Appleton 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Veterinary Technology, 3.6 GPA
Neenah High School 2007 — 2011
GED, General Studies
Convergys December 2014 - Present
CliIntel October 2013 - October 2014
CliIntel August 2013 - October 2013
University of Denver June 2012 - August 2013
University of Denver June 2012 - June 2013
Hyatt Hotels Corporation October 2010 - August 2011
Cosi May 2008 - July 2009
Vector Marketing June 2007 - September 2007
Skills
Mandarin, Chinese, Chinese culture, Cultural Awareness, Foreign Languages, Public Speaking, Customer Relations, Customer Service, International Business, International Trade, International Relations, Leadership, Staff Training, Writing, Microsoft Office, Word, Excel, PowerPoint, Outlook, Event Planning, Social Media, Fundraising, Critical Thinking, Time Management, Management, Microsoft Excel, Microsoft Word, Marketing, Editing, Spanish, Social Networking, Intercultural..., Global Strategy, Business Process..., Client Service Oriented, Process Optimization, Process Improvement, Operational Excellence, Data Analysis, Market Research, Sales, Recruiting, Community Outreach, Analysis, Policy, Nonprofits, Economics, International..., Qualitative Research
Education
University of Denver - Daniels College of Business 2011 — 2013
IMBA, International Business
The George Washington University 2006 — 2010
BA, Asian Studies, East Asian Religion and Philosophy, Chinese Language
Hamilton College 2009 — 2009
Intensive Language Study Abroad, Chinese Language
Convergys March 2012 - Present
Warner Lambert August 1992 - June 2000
Skills
Team Building, Employee Relations, Strategic Planning, Process Improvement, Nonprofits, Customer Service, Business Analysis, Coaching, Public Speaking, Research, Healthcare, Program Management, Quality Assurance, Call Centers, Performance Management, Leadership Development, Call Center, Organizational...
Education
Grand Canyon University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Savannah State University
Business Administration, Management and Operations
itelligence February 2015 - Present
Savvy SelfCare June 2014 - January 2015
PeopleStrategy 2010 - 2014
Organization Metrics, Inc. 2009 - 2010
META4 USA 2007 - 2009
Convergys 2004 - 2006
ProBusiness 1999 - 2003
PeopleSoft 1996 - 1998
Ultimate Software 1994 - 1996
Automatic Data Processing 1985 - 1994
Skills
Enterprise Software, CRM, Business Development, Sales Management, Business Intelligence, Sales, Human Resources, HRIS, SaaS, Solution Selling, Salesforce.com, Sales Process, Account Management, Professional Services, Talent Management, Start-ups, Strategy, Payroll, PeopleSoft, Strategic Partnerships, Change Management, HR Consulting, Direct Sales, Software Industry
Education
Georgia State University 1983 — 1985
BBA, Marketing / Sales
University of Illinois at Chicago 1981 — 1983
Pre-med
New Trier East, Winnetka Illinois 1976 — 1979
High School, Did it all: Science, Math, Latin, Music, Golf, Gymnastics, etc., 9 -12
Convergys June 2015 - Present
Amazon October 2014 - May 2015
Quicken Loans January 2013 - October 2014
Home Depot March 2011 - November 2012
RadioShack May 2012 - July 2012
Greenville Technical College November 2009 - December 2010
BI-LO September 2009 - August 2010
On The Border May 2007 - August 2009
Ricky Stitt Home Improvment January 2007 - August 2009
Skills
Fork truck driver, Quick hands on learner, Knowledge of hand tools..., Nonprofits, Microsoft Office
Education
Lansing Community College 2011 — 2012
General Studies
Greenville Technical College 2009 — 2011
Computer Engineering
Lone Star National Bank April 2015 - Present
First Financial Bankshares, Inc. August 2014 - April 2015
First State Bank & Trust November 2011 - August 2014
Lone Star National Bank August 2006 - October 2011
Capital One May 2006 - August 2006
Convergys September 2002 - May 2006
Skills
Bank Secrecy Act, Banking, Commercial Banking, Credit, Risk Management, Commercial Lending, Fraud, Operational Risk..., Operational Risk, Retail Banking, Financial Risk, Loans, AML, Cyber-security, Information Security, Credit Risk, Finance, Risk Assessment, KYC, Core Banking, Financial Institutions, Financial Services, Enterprise Risk..., Internal Audit, Due Diligence, OFAC, USA PATRIOT Act, Portfolio Management, Payments, Investments, Back Office, Sanction, Securities, Loan Origination, Internet Banking, Anti Money Laundering, Private Investigations, Mortgage Banking, Credit Cards, Financial Analysis, Mobile Payments, Investigation, Consumer Lending, Fraud Detection, Debit Cards, CAMS
Education
Grand Canyon University 2010 — 2011
MS, Criminal Justice
University of Texas at Brownsville 2006 — 2008
MBA, Management
University of Texas at Brownsville 2000 — 2005
BBA, Finance
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Shell Oil Company April 2005 - April 2006
Skills
Excel, Microsoft Office, Microsoft Works, Phlebotomy, Blood Pressure, Medical Terminology, Clinical Pharmacology, Cpr Certified, First Aid Certified
Education
Globe University-La Crosse 2010 — 2012
Assoicates in Applied Science, Certified Medical Assistant
Northwest High School 2000 — 2004
General, Diaploma
AuroSys Solutions, LLC January 2014 - Present
Dev IT Solutions February 2013 - December 2013
HCL (QX LTD) May 2009 - January 2013
Aurosys Solutions November 2007 - April 2009
Cyberthink pvt. ltd. 2007 - 2008
Reliance Infocomm 2007 - 2008
Convergys August 2006 - December 2006
Styx Infosoft Pvt Ltd 2004 - 2005
Azure Technologies December 2003 - August 2004
Skills
Internet of Things, Connectivity, Mobile Application..., Cross Platform SAP..., SAP Implementation, Communication, Open Source Platforms, Cloud Computing, SAP CRM, PHP, Multimedia, Business Analysis, Big Data, Lead Generation, Management, Training, Team Management, Pre-sales, CRM, Marketing, Project Management, Team Building, Market Research, Talent Acquisition, BPO, Outsourcing, Vendor Management, Recruiting, Email Marketing, Sitecore, Augmented Reality, Artificial Intelligence, Staff Augmentation
Education
Gujarat University 2002 — 2007
B.Com
Tulip School 1998 — 2001
Epic Health Services, Inc. 2014 - Present
CareMinders Home Care- St. Louis 2009 - 2013
Convergys 2008 - 2009
Skills
Management, Customer Service, Team Building, Healthcare, Healthcare Management, Leadership, Marketing Strategy, Training, Home Care
Education
Grand Canyon University 2010 — 2011
Business Administration and Management, General
St. Louis Community College 2007 — 2009
General
Marquette High School
General
Openet November 2010 - Present
Accenture March 2010 - October 2010
Convergys March 1999 - February 2010
Mastech 1997 - 1999
Robert Bosch 1992 - 1996
Skills
SDLC, Business Planning, Vendor Management, System Administration, Solution Development, Thought Leadership, Windows, Program Management, Relationship Management, Change Management, CRM, Offshoring, Business Development, Strategic Planning, Project Management, Integration, Business Analysis, Unix, Management, Java, Agile Methodologies, Leadership, Testing, Process Improvement, Telecommunications, Software Project..., Resource Management, Requirements Analysis
Education
Georgia State University - J. Mack Robinson College of Business 2000 — 2004
Indian Institute of Technology, Kharagpur 1988 — 1992
BTech
Leadership; Repeats, Repents, Regrets blog December 2014 - Present
Troyer Foods, Inc. April 2014 - December 2014
Convergys April 2009 - April 2014
Self Employed Consultant June 2008 - March 2010
Pine Manor, Inc. 2005 - 2007
Das Dutchman Essenhaus 1987 - 2004
Mennonite Board of Missions 1978 - 1985
Sauder Woodworking May 1971 - September 1978
Skills
Team Building, Organizational..., Leadership, Change Management, Management, Customer Service, Time Management, Customer Satisfaction, Cross-functional Team..., Coaching, Performance Management, Recruiting, Public Speaking, Executive Management, Business Planning, Call Centers, Management Consulting, Operations Management, Executive Coaching, Nonprofits, Leadership Development, Human Resources, Strategy, Process Improvement, Strategic Planning, Employee Relations, Team Leadership
Education
Goshen College 1982 — 1984
Business Administration and Management, General
Hesston College 1967 — 1971
Business Administration and Management, General
Convergys 2011 - 2013
Macy's September 2008 - May 2010
Skills
Typing, Microsoft Office
Education
Harris-Stowe State University 2007 — 2010
Criminal Justice/Police Science
Soldan High School 2002 — 2006
High school diploma, Academic
Convergys May 2012 - Present
Skills
Customer Service, Management, Cash Register
Education
Guilford Technical Community College 2013 — 2015
Associate's degree, Medical Office Assistant/Specialist
Pitt Community College
Associate's degree, Health/Health Care Administration/Management
Transition Hope February 2014 - Present
Enterprise Rent-A-Car April 2013 - July 2013
GE Capital January 2007 - December 2012
Convergys May 2012 - August 2012
Macy's August 1999 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Matlab, Windows, Event Planning, AutoCAD, Team Leadership
Education
Grand Canyon University 2012 — 2016
Wyndham Vacation Ownership October 2010 - February 2014
Wyndham Vacation Ownership November 2009 - October 2010
WDS Global June 2008 - November 2009
Exotic Metals Forming Co June 2007 - March 2008
Convergys January 2006 - May 2007
Skills
Customer Service..., Excellent in MS office..., Troubleshooting, Time Management, Customer Service, Training, Program Management, Call Centers, Technical Support, Management, CRM, Customer Satisfaction, Leadership, Software Documentation, Team Leadership, Team Building, Outlook, Sales, Process Improvement, Coaching, Microsoft Excel, Account Management, Recruiting, Onboarding, Microsoft Office, Microsoft Word, Cold Calling, Performance Management, Employee Training, Business Development, Budgets
Education
Royale College of Beauty 2015 — 2016
Barber, Barbering
Green River Community College 2013 — 2015
Business Administration and Management, General
Ellensburg High School 2002 — 2003
General Diploma, General Studies
MTN Satellite Communications October 2012 - Present
CyraCom May 2007 - June 2012
Convergys May 1997 - May 2007
IMI Systems September 1995 - March 1997
Decision Research Corporation December 1993 - September 1995
Skills
Process Improvement, Project Management, Project Planning, SDLC, Customer Service, Vendor Management, Microsoft Office, Strategic Planning, Microsoft Excel
Education
Goldey-Beacom College
Bachelor of Science in Business Administration, Business Administration and Communications
Suddenlink Communications December 2014 - Present
LS Technology Services April 2001 - December 2014
Netcracker February 2012 - February 2014
Insight Communications August 2011 - January 2012
Suddenlink Communications 2009 - 2011
Convergys 2001 - 2007
Charter Communications 2003 - 2004
Skills
Telecommunications, Billing Systems, Telecommunications..., Provisioning, Process Improvement, Broadband, Integration, Business Analysis, VoIP, Service Delivery, Requirements Analysis, Testing, Project Management, Business Process..., Visio, Wireless, Business Process, Call Center
Education
Georgia State University
B.A., Psychology & Marketing
Burger King Corporation September 2011 - Present
APAC Customer Services May 2008 - April 2009
Convergys August 2006 - March 2008
Skills
Microsoft Office, Microsoft Works, Excel
Education
Northwest high School 2000 — 2004
Globe University
Chamberlain Group, Inc. August 2014 - Present
APAC Customer Services December 2013 - January 2014
Citi October 2005 - October 2013
TeleTech September 2003 - October 2005
Convergys September 2001 - August 2003
Glendale Community College October 1998 - May 2001
Skills
Certification in..., Experienced with iOS..., Experienced Bill..., 2nd Level Support..., Call Center, Network Administration, Computer Hardware, Troubleshooting, Technical Support, Networking, Customer Service, XP, Call Centers, 12 years phone customer..., Cisco Technologies, Consumer Electronics, Electronics repair, Windows XP Certified..., Escalation Resolution, Apple iOS Familiarity /..., Google Android..., Wireless Networking, Windows XP, Electronics Repair, Customer Experience, Printers, Servers
Education
Glendale Community College 1997 — 2000
Associates of Applied Science (AAS), Electronics Computer Technology, 3.324
Glendale Community College 1997 — 2000
Associate of Arts and Sciences (AAS), Electronics Technology, 3.324
Glendale Community College 1997 — 2000
Certificate, Network and System Administration/Administrator, 3.324
ArrowCore Group January 2012 - Present
Assurant Solutions February 2011 - December 2011
Cox Communications February 2007 - December 2010
Cox Communications March 2005 - February 2007
Cox Communications January 2001 - March 2005
SecureWorks January 2000 - December 2000
Convergys 1998 - 2000
Galaxy Cablevision 1997 - 1998
Skills
New Business Development, Executive Management, Start-ups, Strategic Planning, Product Management, Consulting, Vendor Management, Cloud Computing, Enterprise Architecture, Billing Systems, Program Management, Business Process..., Account Management, Sales, Integration, CRM, Strategy, Entrepreneurship, IT Strategy, Strategic Partnerships
Education
Georgia State University - J. Mack Robinson College of Business 2000 — 2002
MBA, eCommerce and International Business
The University of Georgia 1993 — 1997
BA, Communications
Cisco Systems September 2011 - Present
Cisco Systems June 2010 - September 2011
Aricent Technologies September 2006 - May 2010
Convergys 2004 - 2006
IBM Daksh 2003 - 2004
Skills
Troubleshooting, Psychic Evaluation of..., People-oriented, BGP, Cisco Technologies, CCNP, Network Administration, Switching, Cisco Nexus, MPLS, Data Center, Network Engineering, Routing, Switches, WAN, Networking
Education
Guru Gobind Singh Indraprastha University 2000 — 2004
BSS, Computer Software & Hardware Systems
Bal Bhawan Public School 1987 — 1999
CBSE, Science
DriveTime October 2014 - Present
Dignity Health May 2014 - October 2014
Experian January 2014 - May 2014
Aon Hewitt India September 2012 - September 2013
Cognizant Technology Solutions August 2009 - September 2012
Convergys September 2006 - August 2009
Skills
SQL Server 2000-2008, T-SQL, SSRS, SSIS, SSAS, Database Development, Relational Databases, Database Analysis, Database Design, Oracle SQL, Database Administration, Team Leadership, Databases, Microsoft SQL Server, Cultural Awareness, Software Development, SQL, SDLC, XML, C#, ASP.NET, .NET, WCF, Data Analysis, Web Services, Requirements Analysis, ETL, Data Modeling, Analysis Services, Crystal Reports, PL/SQL, Scrum, Object Oriented Design
Education
Guru Gobind Singh Indraprastha University 2002 — 2006
B.Tech, Computer Science, A Grade
Geeta Bal Bharti School 1994 — 2000
Sec High school, Mathematics and Computer Science, A Grade
Menasha Joint School District January 2014 - June 2015
Menasha Joint School District. September 2014 - December 2014
Menasha Joint School District - Menasha High School January 2011 - June 2014
Maplewood Middle School - Menasha Joint School District - CESA 6 December 2010 - June 2012
West Business Services August 2008 - April 2009
Convergys 2007 - 2008
Fox Valley Webs 2004 - 2007
Gannet Wisconsin Newspapers January 2003 - December 2003
301 Worldwide, Inc. LTD 2001 - 2002
ISP Live LLC 2001 - 2002
Skills
Teaching strategies, Teaching, Lesson Planning, Classroom Management, Special Education, Differentiated..., Elementary Education, Child Development, Teaching Reading, Down Syndrome, Learning Disabilities, Social Skills, Living Skills, Assistive Technology, Autism Spectrum..., PBIS, Nonviolent Crisis..., Behavior Management, IEP, Cognitive Disorders, Educational Assessment, Collaborative Problem..., Mathematics Education, CPR & First Aid..., Microsoft Office, Grant Writing, SEO, Web Design, Web Development, Marketing, Social Networking, Curriculum Development, Advertising, Public Speaking, Customer Service, Volunteer Coordinating, Keyword Research, Search Engine..., Search Engine Submission, Domain Registration, Google Webmaster Tools, Google Website Optimizer, Affiliate Networks, Affiliate Programs, Banner Design, Newsletter Design, Internet Entrepreneur, Website Redesign, Adobe Acrobat, Americans with...
Education
Grand Canyon University 2009 — 2014
Bachelor of Science Special Education & Elementary Education, Education
Manhattan Associates January 2012 - Present
Atlantix Global Systems April 2010 - February 2012
AT&T December 2009 - April 2010
Convergys 1998 - October 2009
AT&T Mobility 1998 - October 2009
MDI 1998 - 2001
Georgia- Pacific 1996 - 1998
East Alabama Medical Center 1995 - 1996
West Georgia Health System 1993 - 1995
Millard-Wayne, Inc. 1989 - 1993
Skills
DB2, SQL, AS400, Web Services, iSeries, IBM iSeries, OS/400, Disaster Recovery, FTP, Systems Analysis, SDLC, Application Development, Databases, Software Development, Business Analysis, Programming, Software Project..., XML, RPG, Solution Architecture, Telecommunications, High Availability, IBM AS/400, Visio, Integration, Project Management, Troubleshooting, Software Documentation, System Administration, Agile Methodologies, Java, SaaS, Cloud Computing, Enterprise Software, Requirements Gathering, Requirements Analysis
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2012
MSIS, Information Systems
Insight PMP class 2010 — 2010
Kennesaw State University 2006 — 2009
Bachelor of Science, Information Systems
Cynet Systems Inc May 2015 - Present
Pyramid Consulting July 2013 - April 2015
Amerit Consulting September 2012 - June 2013
Beta Soft Systems August 2011 - April 2012
eTeam November 2010 - August 2011
Varite INC. September 2009 - November 2010
Artech February 2008 - July 2009
Convergys January 2007 - October 2007
Skills
Technical Recruiting, SW Developers, Aaplication Developer, DBA's(Oracle, Weblogic, Websphere, System, Unix), ERP; SAP, Peoplessoft, Oracle, Business Intelligence -..., Developers, Data Warehousing, Unix, Screening, SAP ERP, ETL, SDLC, Recruiting, Staff Augmentation, Internet Recruiting, IT Recruitment, OCP, Sourcing, Contract Recruitment, Benefits Negotiation, Interviews, Screening Resumes, Temporary Placement, Vendor Management, Talent Management, College Recruiting, Talent Acquisition, Hiring, E-recruitment, Resume, Boolean Searching, Staffing Services, Recruitments, Onboarding, Temporary Staffing, Employee Referral..., PeopleSoft, Reference Checking, Human Resources, Business Intelligence, Applicant Tracking..., Employer Branding, Resource Management
Education
Guru Nanak Dev University 2000 — 2005
BA, Economics, English
The Limited February 2015 - Present
The Limited November 2012 - Present
DSW November 2011 - November 2012
Chico's FAS Inc. August 2008 - November 2011
Chico's FAS Inc. August 2006 - August 2008
Gap Inc September 2000 - July 2006
SkyMall January 1998 - September 2000
Convergys July 1990 - July 1998
Skills
Customer Service, Strategic Planning, Problem Solving, Content Management, Web Content, Site Planning, Social Media, Web Application Design, Merchandising, SEO, Online Marketing, Cross-functional Team..., Competitive Analysis, Retail, E-commerce, Omniture, Leadership, Customer Experience, Forecasting, Sales, Customer Satisfaction, Management, Strategy, Business Process..., Budgets, Selling, Leadership Development, Direct Sales, Integration, CRM, Marketing, Process Improvement
Education
Center for Creative Leadership 2008 — 2008
Certificate, Leadership Development program
Golden Gate University 2003 — 2006
MBA, Operations & Supply Chain
Thomas Edison State College 1999 — 2001
BA, General Studies
Convergys August 2014 - Present
The Myers Group August 2012 - Present
US Department of Human Services March 2011 - July 2012
South Georgia Journal September 2008 - January 2011
Motel 6 Moncton February 2002 - June 2008
New roads Call center January 2000 - January 2002
Skills
Microsoft Office, QuarkXPress, Photoshop, QuickBooks, PowerPoint, InDesign, Microsoft Word, Microsoft Excel
Education
Savnnah Technical College 2011 — 2014
Associate's degree, Paralegal Studies
Gwinnett Technical College
First Judicial District Public Defender's Office May 2015 - Present
Target May 2015 - August 2015
Las Vegas Parking Inc. December 2008 - June 2014
Convergys June 2008 - December 2008
Nu Skin Enterprises August 2005 - May 2006
Raley's September 2002 - July 2005
Skills
Customer Service, Technical Support, Customer Satisfaction, Sales, Problem Solving, Time Management, Logistics, Public Speaking, Research, Legal Research, Group Dynamics, Teamwork, Leadership, Employee Training, Management, Training, Microsoft Excel, Social Media, Microsoft Office, PowerPoint, Microsoft Word
Education
University of Minnesota Law School 2015 — 2017
Juris Doctor (J.D.)
Hamline University School of Law 2014 — 2015
Juris Doctor (J.D.)
University of Nevada-Las Vegas 2013 — 2014
Bachelor of Arts (B.A.), History
Capgemini America, Inc. January 2013 - April 2014
Capgemini August 2009 - December 2012
Capgemini August 2007 - August 2009
Convergys 2003 - 2007
Sogeti 2001 - 2003
Capgemini 1990 - 1999
Skills
Business Process..., Sales, Contract Management, Fluent English and..., Finance & Accounting, Customer Care, People Development, Shared Service Center, IT Outsourcing, Healthcare, CPG Industry, BPO, Business Development, Customer Service, Program Management, CRM, Management, Process Improvement, Business Transformation, Business Process..., Leadership, French, Outsourcing, Vendor Management, Business Analysis, Consulting, Team Management, Change Management
Education
Grenoble Ecole de Management 1985 — 1988
DESCAF, Business Administration & technology, Grenoble Graduate School of Business
Classe Preparatoire HEC - Douai, France 1983 — 1985
Admission to Ecole supérieure de Commerce de Grenoble, Business
Zenefits July 2015 - Present
Convergys April 2015 - July 2015
A-Advantage Tax & Financial Services January 2011 - June 2011
Grand Canyon University August 2007 - June 2010
Skills
Research, Customer Relations, Microsoft Office, Computer Proficiency, Team Building, Client Services, Auditing, Data Entry
Education
Grand Canyon University 2007 — 2010
Bachelor of Arts in Communications with an emphasis in Digital Media, Communication and Media Studies
Winsteads restaurant March 2015 - Present
Encore Staffing Solutions, Inc. February 2014 - July 2014
Missouri Department of Corrections October 2010 - February 2011
Missouri Department of Corrections February 2010 - October 2010
Convergys May 2007 - November 2008
Wal-Mart January 2006 - October 2008
ACCENT Marketing May 2005 - August 2006
Anna Dodson Boarding Home April 2004 - April 2005
McDonald's Corporation September 2002 - December 2004
Skills
Microsoft Office, Customer Service, Microsoft Excel, Teamwork, PowerPoint, Leadership, Microsoft Word, Social Media, Sales, Photoshop, Telecommunications, Social Networking, Time Management, Team Leadership, Team Management
Education
ICDC College 2015 — 2019
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Grantham University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
MatrixOneSource June 2015 - Present
The Limu Company May 2014 - Present
St Johns County, BOCC September 2014 - June 2015
First Coast Powersports February 2006 - May 2014
St Johns County February 2006 - July 2008
City of Jacksonville March 2005 - February 2006
Florida Army National Guard December 1997 - June 2005
Pomeroy August 2000 - February 2005
Convergys June 1999 - August 2000
Skills
Operations Management, Customer Service, Management, Marketing, Marketing Strategy, Project Management, Sales Management, Strategic Planning, Negotiation, Customer Satisfaction, Account Management, Inventory Management, E-commerce, Training, Networking, Advertising, Budgets, Retail, Social Media, Event Planning, Technical Support, CRM, Business Development, Team Building, Sales, New Business Development, Leadership, Market Planning, Social Networking
Education
Saint Johns River State College 2007 — 2008
Computer Information Administrator
Gulf Coast Community College 2003 — 2004
Business, Management, Marketing, and Related Support Services
Vidant Health August 2015 - Present
Vidant Medical Center December 2014 - Present
Vidant Medical Center June 2009 - Present
Vidant Medical Center October 2008 - Present
Keller Williams March 2007 - July 2008
Convergys January 2005 - January 2007
Skills
Access, Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, PowerPoint, Groupwise, Cactus, Ektron, Troubleshooting, Beryl, Problem Solving, Technial Support, Notary Public, Software Documentation, Project Management, Leadership, Healthcare Information..., Healthcare, Employee Benefits, Data Entry, Documentation, HIPAA
Education
Halifax Community College 2001 — 2003
AA; Diploma, Network Administration and; Information Systems
Northampton County High School West 1991 — 1995
High School Diploma, Acedemics
I am currently looking for an amazing company to grow with! 2015 - Present
Notfall Netz LLC September 2014 - May 2015
Five Star Franchising May 2012 - December 2014
SCS Computers September 2008 - December 2011
1031 Property Care February 2007 - September 2008
Convergys February 2004 - January 2007
ACS April 2003 - January 2004
Heritage Brookside Home Care May 2001 - April 2003
Back to Health Chiropractic May 2000 - May 2001
Intermountain Healthcare September 1996 - August 1999
Skills
Sales Management, Franchising, Marketing Strategy, New Business Development, Marketing, Customer Service, Sales, Start-ups, Entrepreneurship, Strategic Planning, Business Strategy, Management, Account Management, Event Planning, Social Media Marketing, Leadership, Social Media, Email Marketing, Team Building, Competitive Analysis, Networking, Fundraising, Business Planning, Contract Negotiation, Budgets, Team Leadership, Marketing Communications, Microsoft Excel, Project Planning, Web Design, Photoshop, Web Development, Business Development, Analytics, Direct Marketing, Event Management, Coaching, Training, Forecasting, Executive Level..., High Level Of..., Organizing Meetings, Executive Level..., Gatekeeping, Handle Confidential..., Administrative Office..., Business Correspondence, Meeting Scheduling, Executive..., Small Business
Education
Utah Valley University 2015 — 2019
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
National Technical School 1989 — 1991
Associate's degree, Business, Management, Marketing, and Related Support Services
National Technical School 1990 — 1990
Associate's degree, Computer and Information Sciences and Support Services
Grays Harbor College 1989 — 1990
Business Administration and Management, General
Ricoh Americas Corporation December 2014 - Present
GEICO January 2014 - December 2014
Convergys November 2012 - January 2014
Skills
Microsoft Office, eCopy, Direct Sales, Sales Management, PDF Creator, Customer Relations, Sales Presentations, Sales Process..., Business Development, Key Account Management, Sales Process, Management, Sales, Customer Service, Account Management, Sales Operations, Leadership, Strategic Planning, New Business Development, Solution Selling, Strategy
Education
Middle Georgia State College 2014 — 2016
Bachelor's Degree, General Sales, Merchandising and Related Marketing Operations
MidAmerica Nazarene University 2011 — 2013
Business, Management, Marketing, and Related Support Services
Grambling State University 2008 — 2010
Kinesiology and Exercise Science
WealthVest Marketing August 2015 - September 2015
University of Utah Health Sciences August 2014 - June 2015
University of Utah September 2014 - May 2015
Odyssey House of Utah September 2014 - March 2015
Intermountain Healthcare June 2013 - September 2013
Convergys July 2012 - October 2012
Weber State University January 2011 - May 2011
Weber State University May 2009 - December 2010
CallTech Communications April 2005 - July 2005
Public Interest Communications November 2004 - March 2005
Skills
Cognitive Psychology, Data Analysis, Research, Statistics, Microsoft Office, Teaching, Tutoring, Mathematics, Technical Writing, Programming, Applied Mathematics, English, Python, Psychology, Editing, Qualitative Research
Education
University of Utah 2013 — 2015
Bachelor of Science (BS), Psychology, 3.122
Weber State University 2006 — 2009
Bachelor of Arts (BA), Mathematics, 2.96
Grinnell College 1999 — 2002
Mathematics
RoundTower Technologies, Inc. October 2013 - July 2014
Contech Engineered Solutions July 2012 - January 2013
Convergys May 2010 - March 2012
Convergys July 2008 - May 2010
Convergys April 2006 - July 2008
Convergys May 2004 - April 2006
Convergys March 1998 - May 2004
Press Community Newspapers August 1991 - March 1998
Skills
Salesforce.com, Microsoft Office 2007, Microsoft Excel, Microsoft Word, Siebel, Lotus Notes, Help Desk Support, Training, Coaching, Flexibility, Development & delivery..., Organizational..., Telephone Skills, Leadership, Keen Listener, Text Editing, Information Gathering, Goal Oriented, Client Rapport, Sensitive Information, Delegation, Time Management, Close Attention to..., Office 2010, PowerPoint, Employee Engagement, Microsoft CRM, Outlook, Microsoft Dynamics CRM..., Microsoft Office 2010, Microsoft Power Point, Microsoft Outlook, Microsoft Lync, Help Star, Service Manager 7, Verbal and Written..., Learn New Software..., Eager to learn new..., Adaptability, Cross-team Collaboration, Group Discussions, Leading Diverse Teams, Reports, Identifying Client Needs, Analysis, Lync, Sales, Team Building, Communication, Microsoft Office
Education
University of Cincinnati
Bachelor of Science (BS), Education
Great Oaks Institute of Technology and Career Development 2014 — 2014
Intermediate Excel 2013
Thomson Education Direct
Personal Computer Specialist with emphasis on Microsoft Office 2000
University of Toledo Distance Learning
Teaching Re-certification
College of Mount St. Joseph
Teaching Re-certification
Convergys Corporation
Professional Continuing Education Courses
Professional Development
CBTS May 2011 - Present
Convergys January 2009 - May 2011
Convergys April 2007 - January 2009
Convergys April 2004 - April 2007
Convergys April 2000 - April 2004
Siemens April 1995 - April 2000
Skills
PMP, Process Improvement, Project Management, Vendor Management, Security, PMO, Data Center, Program Management, Risk Management, Software Documentation, Payment Industry, Management, Enterprise Architecture, Project Planning, SDLC, Team Building, Disaster Recovery, Business Process, Business Analysis, MS Project, Leadership, IT Management, Requirements Gathering, PCI Compliance, CRISC, Information Security, Service Delivery, Information Security..., Quality Assurance, Project Portfolio..., IT Strategy, IT Operations, Governance, IT Service Management, Analysis, Testing, Outsourcing, PCI DSS, Requirements Analysis, Project Delivery, Call Centers, Integration, Software Project..., Visio, Information Technology, Business Process..., Resource Management, SharePoint, SCRUM
Education
The George Washington University - School of Business 1998 — 2002
Master's Certificate in Project Management, Project Management
Northern Kentucky University 1990 — 1994
B.A, English, Writing
Goshen College 1988 — 1989
English
Atlanta Hall Management College Football Hall of Fame July 2014 - Present
Wet Seal, LLC October 2013 - April 2014
Abercrombie & Fitch July 2013 - October 2013
Convergys September 2012 - January 2013
Skills
Creative Writing, Adobe Design Programs, Final Cut Pro, Spanish, Blogging, Social Media, Social Media Blogging, Typing, Reporting, Report Writing, Microsoft Office, Video Editing, Editing, Writing
Education
Georgia State University 2011 — 2015
Journalism
Valdosta State University 2011 — 2013
Mass Communication/Media Studies
Convergys Programming AssistantThe Crossing
DSW January 2006 - July 2007
Skills
Customer Service, Leadership, Microsoft Excel, Project Management, Sales, Microsoft Word
Education
Grand Valley State University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Marketing
Harris Teeter September 2011 - March 2015
Convergys June 2010 - January 2011
CEFCO Convenience Stores July 2007 - April 2009
Killeen Memorial Funeral Home October 2005 - November 2006
Skills
Ten Key, Phone Etiquette, Customer Relations, Customer Service, Management, Food, Inventory Management, Customer Satisfaction, Microsoft Word, Sales, Cashiering, Outlook, Microsoft Excel, Social Networking, Event Planning, Microsoft Office, Team Building, Social Media, Budgets, Food, Telephone Skills, Cash Register, Cash Handling Experience, Teamwork, Retail, Data Entry, Clerical Skills, Food Service, Customer Experience, Filing, Friendly Personality, 10 Key, Restaurants, Dependable Team Player, Copying, Time Management, Public Speaking, Marketing
Education
Harper College 2002 — 2002
Food Sanitation Management Certification, Psychology, Food Sanitation Management
Starwood Hotels & Resorts Worldwide, Inc. April 2013 - Present
St. John the Baptist Parish Council 2011 - April 2013
Convergys 2010 - 2011
Via Link 2007 - 2008
Scholar Choices, L.L.C. 2006 - 2008
Skills
Organizational..., Contract Negotiation, Budgeting, Project Planning, Grant Writing, HR Policies, Employment Law..., Workplace Investigation, Alternative Dispute..., Benefits Administration, Employee Engagement, Union Avoidance, Labor Contract..., HRIS Database Management, Training Management, Compensations, Mediation, Payroll, Logistics, Government Procurement
Education
Southern University Law Center
JD, Law
Southern University and Agricultural and Mechanical College at Baton Rouge
MPA, Public Administration with a concentration in Human Resources
Grambling State University
BA and BPA, Political Science and Public Administration
Express Scripts June 2014 - Present
Delaware North Companies July 2011 - July 2015
Sodexo August 2008 - June 2015
Convergys September 2013 - June 2014
Drury Hotels January 2013 - August 2013
Skills
Great communications..., Fast Learner, Highly Detailed, Multi Tasking, Work in A Fast Paced..., Cash Handling Experience, Microsoft Office, POS, Blackboard, Micros, Keyboard Skills, Fax, Copying, Restaurants, Food, Catering, Phone Etiquette, Customer Service, Serve Safe Certified, Cash Register, Organized Multi-tasker, Food Preparation, Sanitation, Cashiering, Highly detail oriented, Telephone Skills, Bartending, Schedules, Solid computer skills, Success Driven, Office Administration, Time Management, Self-driven, Food, Hospitality, Hospitality Management, Guest Service Management, Training, Leadership, Microsoft Word, PowerPoint, Public Speaking
Education
Harris-Stowe State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Opus Consulting Solutions February 2015 - Present
Kony Solutions May 2010 - October 2014
Mathnasium - The Math Learning Center July 2006 - May 2010
Citigroup January 2008 - April 2010
Infinite Computing Systems February 2007 - July 2007
Navionics August 2005 - February 2006
Convergys April 1997 - August 2005
Convergys December 1994 - April 1997
Convergys April 1992 - November 1994
Bell Laboratories 1983 - 1992
Skills
Leadership, Professional Services, Mobile Devices, Integration, Mobile Applications, Strategy, Management, Software Development, Telecommunications, Software Project..., Business Analysis, Product Management, Agile Methodologies, Requirements Analysis, Product Development, Cloud Computing, Wireless, Program Management, Project Management, Start-ups, Strategic Planning, New Business Development, Business Intelligence, Team Management, Client Development, Team Leadership, Revenue & Profit Growth, Technical Leadership, Business Consultation, High-end Technical..., Executive Level..., Process Improvement, Enterprise Software, Enterprise Architecture, SDLC, SaaS, Consulting, Strategic Partnerships, Solution Architecture, Business Development, Project Portfolio..., IT Strategy, Vendor Management, CRM, Pre-sales, Networking, Testing, Unix, Business Strategy, Databases
Education
Wright State University 1986 — 1988
MS, Computer Science
University of Illinois at Chicago 1981 — 1983
BS, Electrical Engineering and Computer Science
Gujarat University 1975 — 1979
BS, Chemistry
Life and Health Insurance Sales February 2012 - Present
Barb Petite Creative Soft Sculptures December 2009 - Present
Convergys May 2013 - August 2015
Gifted Math Summer Camp May 2011 - June 2011
Professional Development Center, Glendale Community College 2007 - May 2009
Pacific Data Centers, Inc. April 2004 - April 2009
ESW Executemps Southwest 2000 - 2008
Mary Kay Cosmetics 2000 - 2004
MSA Solutions May 2002 - 2003
THE MORTON GROUP (Squaw Peak Personnel) 1998 - 2003
Skills
Sales, Editing, Research, Customer Service, Creative Writing, French, Copy Editing, Training, Proofreading, Public Speaking, Coaching, Event Planning, Spanish, Teaching, Time Management, Microsoft Word, Nonprofits, Books, Social Networking, Social Media, Public Relations, Marketing, Publishing
Education
Glendale Community College 2007 — 2011
Associates, Elementary Education and Teaching
Phoenix College 2002 — 2005
Certificate, Pre-employment American Sign Language
NORTH AMERICAN COLLEGE 1988 — 1989
Certificate, Word Processing Specialist
Moon Valley High School 1972 — 1976
Diploma, Journalism, Business
The Baer Group October 2014 - Present
Illinois Institute of Technology August 2008 - Present
Prescient Development May 2009 - October 2014
Concurrency, Inc. October 2006 - May 2009
Red Prairie March 2006 - October 2006
Stratagem January 2006 - March 2006
Allstate Insurance August 2004 - January 2006
Sayers 2006 - 2006
US Robotics December 1999 - August 2003
Convergys December 1998 - December 1999
Skills
SharePoint, .NET, Integration, Microsoft Office, Application Development, SOA, Web Services, C#, SQL Server 2000-2008, Windows 8, SharePoint Designer, SharePoint Workflow, InfoPath, ASP.NET, Windows Forms, Windows, Microsoft SQL Server, Software Development, SDLC, Windows Server, Visual Studio, VB.NET, Databases, JavaScript, Web Development, Software Project..., WinForms, XML, Agile Methodologies
Education
Illinois Institute of Technology 2008 — 2009
MITM, Masters of Information Technology and Management
Illinois Institute of Technology 2002 — 2005
BITM, Bachelors of Information Technology and Management
Harper College 2000 — 2002
Microsoft Certification Training
Dershya Institute 1999 — 2000
Moraine Valley Community College 1992 — 1996
A.S., Engineering
Carl Sandburg High School 1988 — 1992
AT&T February 2010 - October 2013
Discover Financial Services February 2006 - July 2009
Convergys 2002 - 2005
Convergys 1999 - 2002
Convergys 1997 - 1999
Convergys 1987 - 1997
Skills
SDLC, Vendor Management, Process Improvement, Business Analysis, Requirements Analysis, Management, Project Management, Software Project..., Integration, Leadership, Health Care Systems, Pharmaceutical Industry, PBM, Telecommunications
Education
Harper College 1990 — 1993
Certificate, Information Technology
Global Project Design August 2006 - Present
Cincinnati Thermal Spray, Inc. August 2014 - October 2014
Cummins Inc. October 2013 - March 2014
Axcess Financial January 2008 - November 2008
Normandy Real Estate Solutions January 2005 - December 2006
Advanced Technologies Group February 2006 - August 2006
Convergys September 2002 - January 2005
Convergys 2000 - 2002
Cincinnati Bell 1980 - 2000
Skills
Program Management, Business Analysis, SDLC, PMP, Project Management, Enterprise Architecture, Cross-functional Team..., Vendor Management, PMO, Management Consulting, Requirements Analysis, Project Planning, Change Management, Product Development, Project Delivery, Product Management, Business Process..., Project Portfolio..., Telecommunications, Solution Architecture, MS Project, Project Design, Software Project..., Start-ups, Analysis, Software Development, Manufacturing, Strategy, Process Improvement, Integration, Agile Project Management, Agile Methodologies, IT Strategy, Outsourcing, Entrepreneurship, SaaS, Team Leadership, Business Intelligence, Risk Management, Business Process, Leadership, Six Sigma, IT Management, CRM
Education
Indiana University Bloomington 1976 — 1979
MA, Mathematics
Hamilton College 1972 — 1976
Bachelor of Arts (BA), Economics
Convergys 2012 - 2013
Education
Grand Canyon University 2013 — 2015
Bachelor of Education (BEd), Elementary Education and Teaching
Owens & Minor November 2013 - Present
Activision October 2011 - October 2013
Ciena August 2008 - June 2011
GE Commercial Finance August 2007 - August 2008
Convergys May 2004 - August 2007
Mercer Human Resource Consulting May 2001 - May 2004
Mercer 2001 - 2003
Non-Profit, Phoenix, Arizona 1991 - 1998
Skills
Deferred Compensation, Employee Benefits, Compensation & Benefit, Performance Management, Workforce Planning, Employee Engagement, HRIS, Leadership, Compensation
Education
Grand Canyon University 1989 — 1991
Writers Best Editing Services July 2013 - Present
Convergys January 2011 - March 2011
Outer Banks Hotline 2003 - 2010
Skills
Fundraising, Microsoft Office, Nonprofits, Public Speaking, Event Planning, Community Outreach, Editing, Proofreading, Policy, Research
Education
Goddard College 2009 — 2011
BA, Disability Studies
College of the Albemarle
Associate of Arts (AA)
Consim Info October 2013 - November 2014
Convergys May 2013 - September 2013
Confidential June 2012 - April 2013
HCL Infosystems Ltd June 2011 - August 2011
Skills
Employee Engagement, Screening, Performance Appraisal, HR Policies, Talent Acquisition, Recruiting, Technical Recruiting, Recruitments, HRIS, Benefits Negotiation, Employee Relations, Interviews, Strategic HR, Screening Resumes, Sourcing, Talent Management, Onboarding, HR Consulting, IT Recruitment, Job Descriptions, Human Resources, Contract Recruitment, Soft Skills, Team Management, Internet Recruiting, Job Analysis, Executive Search, Performance Management, Personnel Management, Exit Interviews, Employer Branding, MIS, BPO
Education
Guru Gobind Singh Indraprastha University 2010 — 2012
Master of Business Administration (MBA), Human Resources Management and Services
Affiliated Computer Services January 2011 - Present
CTU 2011 - 2012
Convergys July 2010 - January 2011
Deluxe Corporation January 2005 - January 2010
Skills
Process Improvement, Coaching, Project Management, Leadership, Team Leadership, Sales, Customer Experience, Customer Service, Computer Hardware, Strategic Planning, Customer Satisfaction, Management, Call Centers, Call Center, Time Management, Salesforce.com, Teamwork, Network Administration, Network Design
Education
Grand Canyon University 2012 — 2016
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Colorado Technical University 2011 — 2012
Master of Science (M.S.), Mangement, 4.0
University of Phoenix 2009 — 2011
BSM, Mangement, 3.9
BookKeeping Express January 2015 - Present
BookKeeping Express May 2014 - December 2014
Convergys August 2013 - December 2013
Merrill Lynch August 2012 - May 2013
Poverty Resolutions May 2010 - July 2010
Crowne Plaza Hampton Marina Hotel March 2009 - August 2009
Vector Marketing May 2004 - December 2004
Skills
Sales, Recruiting, PowerPoint, Non-profits, Leadership, Microsoft Office, Customer Service, Business Planning, Finance, Microsoft Excel, Financial Analysis, Time Management, Data Analysis, Marketing Strategy, Business Development, Team Leadership, Social Networking, Strategic Planning, Marketing, Nonprofits, Market Research, Public Speaking
Education
Penn State Smeal College of Business University 2009 — 2011
Master, Business Administration; Finance
Hampton University 2003 — 2008
Bachelor of Science, Accounting
Wooster School 1999 — 2003
Cisco Systems January 2012 - Present
Cisco Systems September 2010 - January 2012
Cisco Systems September 2006 - August 2010
Convergys September 2006 - August 2010
Cisco Systems November 2002 - August 2006
Cisco Systems August 2000 - October 2002
MSX International May 1999 - July 2000
NCR May 1999 - July 2000
Compugraf July 1996 - April 1998
Medidata Informática S/A July 1995 - June 1996
Skills
Telecommunications, VoIP, Pre-sales, Unified Communications, Cisco Technologies, Cross-functional Team..., Vendor Management, English, Wireless, Project Management, Leadership Development, International Business..., Team Leadership, Cloud Computing, Salesforce.com, Strategic Planning, Data Center, Business Development, Team Building, IP, Network Design, Go-to-market Strategy, Call Center, Virtualization, Business Strategy, Brazilian Portuguese, Change Management, Strategic Leadership, Strategic Partnerships, Product Management, International Management, Lecturing, Systems Engineering, Collaborative Problem..., Business Analysis, Service Delivery, Outsourcing, Contact Centers, Sales Management, Strategy Execution, Capacity Planning, Career Development, Cross Functional Team..., Cross Functional..., Vision Development, Engineering Management, Workforce Management, Workforce Development, Systems Thinking, Call Centers
Education
Harvard University 2010 — 2015
Master in Liberal Arts (ALM), General Management
Pontifícia Universidade Católica de São Paulo 1994 — 1998
Electrical Engineering, Electronics and Telecommunications
Liceu de Artes e Oficios 1990 — 1993
Associate Degree, Electronics
Harvard Business School
Harvard Business School
Harvard Business School
Harvard Business School Executive Education
Harvard University
University of Massachusetts Boston
Bachelor of Arts (B.A.), Sociology
State of Arizona March 2015 - Present
convergy's January 2014 - December 2014
Wells Fargo July 2010 - January 2014
Thermofisher Scientific July 2008 - November 2010
Skills
Finance, Economics, Microsoft Office, Analysis, Financial Analysis, Budgeting, Forecasting
Education
Grand Canyon University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration, 4.0
Grand Canyon University 2015 — 2017
Master’s Degree, Science in Leadership, 4.0
Utah State University 2008 — 2011
Bachelor's degree, Economics, 3.8
Cincinnati Children's Hospital Medical Center September 2015 - Present
Life in Bloom Therapeutic Massage August 2015 - Present
Hand and Stone Massage and Facial Spa June 2015 - Present
Balance Massage Therapy August 2003 - August 2015
Alliance Institute for Integrative Medicine April 2010 - April 2011
The Seven Hills School August 2008 - 2011
SIA Spa January 2007 - May 2009
Convergys 2000 - 2002
Watkinson School August 1997 - July 1999
Skills
Teaching, Public Speaking, Curriculum Development, Curriculum Design, Program Development, Acting, Team Building, Theatre, Relaxation, Wellness, Event Planning, Classroom, Fundraising, Social Media, Neuromuscular Therapy, Nonprofits, Chair Massage, Trigger Point Therapy, Prenatal Care, Deep Tissue Massage, Stretching, Healing, Meditation, Yoga, Spa, Medical Massage, Community Outreach, Therapists, Therapeutic Massage
Education
TASIS England 1985 — 1987
New York University 1995 — 1998
M.A., Drama Therapy
SHI Integrative Medical Massage School 2001 — 2003
Ohio State Medical Massage License, Massage Therapy/Therapeutic Massage
University of Cincinnati 1991 — 1994
M.F.A, Theater Performance
Hamilton College 1987 — 1991
B.A., Theater, Women's Studies
McKinsey & Company August 2014 - August 2015
McKinsey & Company September 2010 - August 2014
McKinsey & Co. February 2007 - 2010
Convergys March 2004 - February 2007
DigitalThink 2000 - 2004
McGraw-Hill Companies 1995 - 1999
Skills
Strategic Communications, Communications Planning, Marketing Communications, Publishing, Corporate Communications, Performance Consulting, Learning Management, Needs Analysis, Instructional Design, E-Learning, Mobile Learning, Content Development, Workshop Facilitation, Blended Learning, Management Consulting, Organizational..., Project Management, Strategic Planning, Change Management
Education
Hamilton College 1986 — 1990
B.A.
Hunter High School, New York, NY
Convergys March 2014 - Present
Dynavistics July 2012 - November 2013
Hunter Warfield 2009 - 2012
Convergys 2007 - 2009
Convergys February 2007 - September 2007
Convergys 2005 - 2007
Champion Technologies 2004 - 2005
New Process Steel 2002 - 2004
Bank of Blue Valley 2002 - 2002
Bank of Blue Valley 2001 - 2002
Skills
Manage client..., Account Management, Customer Service, Process Improvement, Strategic Planning, Microsoft Dynamics, Project Management, Call Center, Training, Performance Management, Change Management, Business Process..., Client Relationship..., Contact Center..., Cost/Benefit Analysis, Business Development, CRM, Business Process, Outsourcing, Budgets, Cross-functional Team..., Vendor Management, Call Centers, Management, Leadership, Strategy, BPO, Program Management
Education
Gonzaga University 2013 — 2015
Master of Arts (MA), Organizational Leadership
University of Kansas 1997 — 2000
Bachelors, Organizational Communication & Development Studies
Killeen High School
Killeen High School
SintecMedia (formerly Argo Systems) January 2013 - Present
Argo Systems February 2011 - Present
Argo Systems July 2007 - February 2011
Cox Communications July 2003 - July 2007
Convergys January 2001 - March 2003
Hyperknowledge February 2000 - November 2000
Keane, Inc. August 1998 - February 2000
Skills
Project Management, Product Management, Account Management, Business Analysis, Process Improvement, Requirements Analysis, Sales Engineering, Team Management, Process Consulting, Business Process..., Strategy, Analytics, Software Documentation, Software Development, Professional Services
Education
Georgia State University - J. Mack Robinson College of Business
MBA
The University of Texas at Austin
BA
Applied Technical Systems May 2011 - Present
Rivet Logic Corporation 2010 - 2011
Vecna Technologies April 2008 - March 2010
Convergys July 1999 - April 2008
Technology Applications, Inc January 1997 - July 1999
University of Missouri, Columbia January 1995 - December 1996
Skills
Spring, Tomcat, Hibernate, XML, Java Enterprise Edition, Hadoop, Software Engineering, Maven, Eclipse, Oracle, Cloud Computing, DoD, SOA, J2EE, Software Architecture, BigTable, Big Data, Security Clearance, Architectures, Subversion, Security+, CompTIA Security+
Education
University of Missouri-Columbia 1994 — 1996
MS, Computer Science
Gujarat University 1993 — 1994
Computer Applicaitons
St. Xavier's College, Gujarat University 1990 — 1993
B.Sc., Electronics
Gujarat Law Society 1985 — 1990
High School, Science
Anthem, Inc. April 2015 - Present
Anthem, Inc. January 2013 - April 2015
Anthem, Inc. August 2010 - December 2012
Convergys April 2009 - August 2010
Fidelity Investments October 2007 - December 2008
Convergys Corporation August 2005 - October 2007
Convergys Corporation January 2001 - July 2005
Skills
SDLC, Program Management, Software Development..., PMP, Project Planning, Business Intelligence, Agile Methodologies, Requirements Analysis, Management, Unix, Databases, Project Management, Risk Management, Enterprise Architecture, Data Warehousing, Software Project..., Microsoft SQL Server, Oracle, Leadership, Requirements Gathering, Database Governance, Vendor Management, Resource Management, Business Analysis, Integration, Solution Architecture, Visio, IT Strategy, IT Management, ITIL, Project Portfolio...
Education
University of Cincinnati 1998 — 2000
MS, Computer Science
Guru Nanak Dev University 1993 — 1997
BS, Computer Science
Sitel January 2009 - Present
IRT October 2007 - December 2008
ChaseCom January 2005 - January 2007
Convergys July 1999 - April 2005
Skills
Workforce Management, IEX, Customer Service, Six Sigma, Avaya, Employee Relations, Call Center Development, Technical Support, Business Process..., Project Management, Inbound Marketing, Leadership Development, CRM, Quality Management, Customer Retention, Management, Leadership, Account Management, Strategic Planning, Team Management, Cross-functional Team..., Sales, Program Management, Employee Training, Sla, Recruiting, COPC, Outsourcing Management
Education
Grambling State University 1984 — 1989
Bachelor's degree, Business Administration and Management, General
Willowridge High School 1980 — 1984
diploma, Business/Corporate Communications
Credit Suisse October 2014 - Present
Morgan Stanley January 2014 - October 2014
State Street May 2012 - December 2013
Bank of America July 2010 - April 2012
Credit Suisse March 2010 - June 2010
JPMC July 2009 - March 2010
Dell June 2007 - 2009
HSBC September 2005 - May 2007
Convergys 2003 - 2005
Skills
Financial Analysis, Financial Modeling, Business Analysis, Business Process..., Finance, Forecasting, Corporate Finance, Analysis, Strategic Financial..., Analytics, Business Development, Leadership, Basel II, Basel III, Financial Planning, Process Improvement, Risk Management
Education
University at Buffalo 2005 — 2007
MBA, Finance
Guru Gobind Singh Indraprastha University 2000 — 2004
BS, Software
Convergys 2007 - Present
Intel Corp 2005 - 2007
Skills
Operating Systems, XP, NetApp, Storage, Servers, Technical Support, Troubleshooting, VMware, Virtualization, Unix, Linux, NAS, Computer Hardware, Windows, Solaris, Active Directory, SAN, TCP/IP, Hardware, DNS, Storage Area Networks
Education
Grand Valley State University 1982 — 1983
Orange County Public Schools September 2009 - Present
Earl Nobles Family Center May 2009 - August 2009
A Gift For Teaching May 2009 - August 2009
Insight (Anu Resources consultant) July 2009 - July 2009
etech May 2009 - May 2009
Hewitt Associates January 2008 - December 2008
Attorneys Title Insurance Fund April 2006 - January 2008
Convergys January 2006 - April 2006
Nemours August 2005 - December 2005
The Peabody Hotel September 2003 - August 2005
Skills
Training, Networking, SharePoint, Active Directory, Leadership, Network Administration, TCP/IP, Computer Hardware
Education
Grambling State University 1985 — 1992
B.S., Computer Science
AT&T March 2012 - Present
LexisNexis March 2011 - March 2012
ACS, a Xerox Company January 2011 - March 2011
Verizon Wireless May 2010 - December 2010
KCI Medical November 2009 - March 2010
Convergys October 2007 - August 2009
Wyndham Vacation Ownership April 2007 - October 2007
Availity October 2005 - April 2007
Florida Department of Health June 2002 - October 2005
Arthur Andersen, Singapore November 2000 - February 2002
Skills
Web Services, SOA, Oracle, EAI, Architecture, Websphere, SAP Netweaver, Spring, SDLC, Requirements Analysis, Hibernate, Java Enterprise Edition, Agile Methodologies, JSP, Enterprise Architecture, Java
Education
Gulbarga University 1991 — 1996
Bachelor of Engineering (B.E.), Industrial & Production Engineering
UPS Supply Chain Solutions December 2010 - Present
openet October 2010 - December 2010
AT&T August 2008 - April 2010
Convergys July 2007 - April 2010
Openet 2010 - 2010
AT&T, Alpharetta, GA, USA 2004 - August 2008
SoftWEBS 2005 - 2007
CP Ships April 2004 - July 2004
divine / WHITTMANHART September 2003 - January 2004
Toys R Us June 2001 - August 2002
Education
Northeastern Illinois University 2002 — 2003
Computer Sc
Quaid-e-Azam University, Islamabad 1992 — 1994
Government College University, Lahore 1986 — 1990
B.Sc, Math
Gaikai June 2013 - December 2014
Facebook January 2010 - March 2013
Google March 2008 - January 2010
Cisco Systems Inc December 2007 - April 2008
Orange Business Services July 2005 - October 2007
Convergys January 2003 - June 2005
Skills
BGP, OSPF, Data Center, Aruba Wireless, MPLS, Cisco Routing &..., Netscreen, Cisco Technologies, Cisco Routers, EIGRP, Juniper, Routing, IP, WAN, Internet Backbone, ISIS, Networking, Security, Network Design, Troubleshooting, Telecommunications, Network Architecture, Switching, Juniper Technologies, Optical Network Design
Education
Guru Gobind Singh Indraprastha University 1999 — 2003
Bachelors in Information Systems [Hons], Computer Science
manav sthali school
High School, Mathematics and Computer Science
Peter Roy Hendricks Photography January 2013 - Present
Convergys August 2000 - September 2009
IBM 1970 - 1993
Education
Gwinnett Technical College 2010 — 2012
Associate of Applied Science (A.S.), Commercial Photography, 3.7
University of the West Indies 1972 — 1974
NewKnowledge United September 2015 - Present
Time Etc - Uber talented people, by the hour November 2014 - September 2015
Twin Scheetz Publishing July 2012 - September 2015
Convergys June 2010 - June 2012
Cengage Learning December 2007 - June 2010
Cengage Learning April 2000 - December 2007
Cengage Learning July 1998 - April 2000
Skills
Copy Editing, Proofreading, Publishing, Technical Writing, Content Management, Editing, Publications, Project Management, Editorial, Books, Training, Advertising, Graphic Design, Blogging, Technical Documentation, Textbooks, Production, Adobe Acrobat, Writing, E-learning, Educational Publishing, Microsoft Office, Excel, Word, Content Development, Social Media, Virtual Assistance, Virtual Administrative..., WordPress, Squarespace, Content Strategy, Web Content, Online Publishing, Newsletters, Ebooks, Facebook
Education
Hanover College 1989 — 1993
B.A., History, English, art
Aon Hewitt August 2011 - Present
Enterprise Integration 2009 - August 2011
Convergys July 2003 - August 2011
CitiStreet August 1991 - July 2003
Towers Perrin May 1996 - January 1999
Skills
Client Engagement, Client Services, Benefits, Account Management, BPO, Benefits Administration, Business Process..., Business Analysis, CRM, Change Management, Call Centers, Consulting, Customer Engagement, Defined Benefit, Employee Benefits, Employee Engagement, Employee Training, Financial Services, HRIS, Leadership, Management, Outsourcing, PeopleSoft, Performance Management, Process Improvement, Program Management, Talent Acquisition, Vendor Management
Education
Georgia State University - J. Mack Robinson College of Business 1992 — 1995
MHA, Health Care Administration
Georgia State University - J. Mack Robinson College of Business 1992 — 1994
MBA, Business Administration
Wake Forest University 1985 — 1989
B.S., Business Administration
Zuora January 2014 - Present
Zuora April 2012 - Present
Harland Clarke November 2010 - April 2012
Convergys February 2005 - November 2010
Accenture September 2003 - July 2005
American Management Systems 1995 - 2003
Education
Georgia State University - J. Mack Robinson College of Business 1995 — 2000
Balser Companies February 2009 - Present
Convergys March 2008 - December 2008
Icon Information Consultants January 2008 - December 2008
InterContinental Hotels Group September 2006 - March 2008
Transparent Technologies May 2005 - December 2005
BellSouth March 2004 - December 2004
MicroAge December 1997 - December 2001
Education
Georgia State University 1991 — 1997
BS, Mathematics, Concentration in CS
Lakewood 1984 — 1988
HCL Technologies (Infrastructure Services Division) April 2010 - January 2012
HCL Technologies (Infrastructure Services Division) November 2008 - April 2010
Dell January 2005 - February 2008
Convergys January 2004 - January 2005
Skills
BPO, Sla, Team Management, ITIL, IT Service Management, Incident Management, Operations Management, Business Analysis, Customer Service, Communication, Coaching, Reporting, Performance Reviews, Vendor Management, Troubleshooting, SLA, IT Operations, BMC Remedy
Education
Guru Gobind Singh Indraprastha University 2000 — 2004
Bachelor of Science (B.S.)
Assembly of God Church School 1998 — 2000
Wynberg Allen School 1988 — 1998
Centrinex/Maximus May 2015 - Present
City Wide Maintenance August 2014 - April 2015
AMG Services August 2012 - May 2014
Convergys March 2010 - August 2012
Walmart February 2009 - March 2010
George S. May International September 2008 - January 2009
KCPT - Kansas City Public Television May 2007 - August 2008
AT&T November 2005 - November 2007
Verizon May 2000 - October 2005
AT&T November 1993 - May 2000
Skills
Customer Service, Team Building, Leadership, Public Speaking, Event Planning, Microsoft Office, Nonprofits, Sales, Training, Marketing, Business Development, Community Outreach, Management, Marketing Strategy, Teaching
Education
Graceland University 1989 — 1991
Bachelor's Degree, Accounting and Business/Management
Tulsa Junior College 1987 — 1989
Urbancrest Baptist Church April 2013 - Present
LexisNexis June 2012 - April 2013
AT&T October 2009 - December 2009
Convergys March 2008 - April 2009
Skills
Fluent Spanish, Adaptable to any..., Microsoft Office, Microsoft Word, Customer Service, Customer Satisfaction, Troubleshooting, Call Center, Customer Experience, Help Desk Support, Team Leadership, Leadership, Systematic Theology, Bible Study, Christian Ministry, Worship Music, Volunteer Management, Team Building, Training
Education
Grand Canyon University 2012 — 2014
Master of Arts (MA), Christian Studies
Mid America Baptist Theological Seminary 2003 — 2006
Master of Arts, Missiology
Clear Creek Baptist Bible College 1999 — 2003
Bachelor of Arts, Ministry
GEICO May 2011 - Present
U.S. Census Bureau December 2009 - January 2011
OCLC January 2009 - December 2009
Wells Fargo October 2005 - December 2008
Convergys April 2002 - September 2005
Delta Air Lines July 1996 - April 2002
Education
Georgia State University 2000 — 2002
MBA, Information Systems
The University of Georgia 1992 — 1996
BBA, Management Information Systems
Alberta Health Services 2012 - Present
HCL Technologies 2008 - 2010
The Keane Organization 2006 - 2008
Convergys 2004 - 2006
Education
Northern Alberta Institute of Technology 2011 — 2012
Bachelor of Applied Information Systems Technology, Computer Software Engineering
Guru Nanak Dev University 2001 — 2004
Bachelor of Computer Applications, Computer Engineering
MC2 Model Management September 2013 - Present
Bondir Artist Network June 2010 - Present
OnyxLight Communications February 2002 - September 2010
Convergys April 2002 - February 2005
Skills
Photography, Fashion Photography, Editorial Photography, Integration, Portrait Photography, Studio Photography, Commercial Photography, Music Photography, Digital Marketing, Scouting, Software Project..., Software Development, CRM, Budgets, User Interface Design, ITIL, Disaster Recovery, Vendor Management, Information Security, Network Security, Information Security..., IT Service Management, Security, IT Management, Firewalls, IT Strategy, Active Directory, Incident Management, SDLC, High-end Retouching
Education
Hallmark Institute of Photography 2010 — 2011
Master's Degree, Commercial / Fashion Photography, 4.0
University of Central Florida 2000 — 2003
Bachelor's Degree, Computer Engineering
Wells Fargo October 2014 - Present
Wells Fargo February 2014 - September 2014
Convergys April 2013 - December 2013
Bank of America March 2009 - February 2013
Skills
Cross Selling, Commercial Banking, Customer Service, Consumer Lending, Retail Banking, Credit, Loans, Banking, Credit Analysis
Education
Grand Canyon University 2010 — 2014
Master of Business Administration (MBA), Accounting and Business/Management
The University of Georgia 2004 — 2009
Bachelor's degree, Family Financial Planning and Consumer Economics
Convergys November 2014 - Present
The Sandwich Spot July 2011 - August 2014
Luisa's February 2011 - September 2011
Gravity Room March 2010 - January 2011
Blanning and Baker Associates November 2008 - March 2010
ATEL Capital Group December 2007 - April 2008
Skills
Negotiation, Strategic Planning, Project Management, Leadership, Marketing, PowerPoint, Microsoft Office, Contract Negotiation, Microsoft Excel, Customer Service, Public Speaking, Sales, Forecasting, Insurance
Education
Golden Gate University, School of Law 2005 — 2008
Doctor of Law (J.D.)
University of California, Santa Barbara 1999 — 2003
B.A., History
University of California, Santa Barbara 1999 — 2003
Bachelor of Arts, History
TeleTech February 2014 - Present
Convergys August 1997 - July 2014
Windham School District, TX August 1995 - August 1997
Skills
Training Delivery, Instructional Design, Soft Skills, Instructor-led Training, Training, Performance Management, Learning Management, Needs Analysis, Teaching, Coaching, Leadership, Team Building, Employee Training, Public Speaking, Team Leadership, Customer Service, Analysis, Staff Development, Customer Satisfaction, Blended Learning, E-Learning, Call Centers
Education
Hardin-Simmons University 1991 — 1993
Texas Teacher Certification, Secondary Education and Teaching
Texas Tech University 1987 — 1991
B.A., Psychology
Girl Scouts Carolinas Peaks to Piedmont March 2015 - Present
The Legacy House November 2011 - March 2012
Convergys January 2012 - February 2012
TeleTech October 2011 - January 2012
Guilford College July 2006 - January 2008
Skills
Microsoft Office, Customer Service, Tutoring, Access, Public Speaking, Mac OS, Software Installation, Wordperfect, Student Development, Webmaster Services, Community Outreach, Teaching, Training, Avaya, Lotus, Corel Office, Computer Hardware..., OS X, Volunteer Management, Pinnacle, Web Support, Microsoft Office Suites, Banner/Oracle, Blackboard..., Sequoia Reader Systems, JSA Web Interface Suites, Contribute Web Design, Citrix/EMS Professional..., Adobe, Web Administration, Web Maintenance, Extensive Background In..., Trained in CPR..., Background In Human..., Trained in Conflict..., ILS, Horizon Information..., Follett Shelf (Efollett), EasyBib/Gaggle, NCWiseOwl, NCLive database, Catalist Digital, Destiny Catalog, EBSCO HOST/ERIC, Notary Public, Nonprofits
Education
Guilford College
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix
Master of Arts (M.A.), Organizational Management
Macy's December 2008 - February 2009
Express Personnel November 2007 - June 2008
Fifth Third Bank November 2006 - July 2007
VARIOUS TEMPORARY AGENCIES January 2004 - May 2006
Convergys July 1997 - January 2003
Convergys January 1997 - January 2003
Education
Grinnell 1964 — 1968
Grinnell College
B.A
DL Gaynes Office December 2013 - Present
UHaul May 2010 - April 2013
AzDragon.com September 2005 - March 2007
Convergys May 2001 - February 2004
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Social Media, Customer Service, Social Networking, Photoshop, Windows, PowerPoint, Marketing, law research, westlaw, Google Scholar, Administrative..., Legal Research, Data Entry, Outlook, Time Management, Research
Education
Pima Community College 2011 — 2014
Associate's Degree, Paralegal
Glendale Community College 2010 — 2011
Paralegal
ARRIS May 2013 - Present
Motorola Mobility October 2012 - April 2013
NetCracker May 2012 - July 2012
Convergys May 2010 - May 2012
Convergys October 2008 - April 2010
Ceon Corporation April 2008 - October 2008
Ceon Corporation September 2006 - April 2008
Soft Infosys Computer Education Center July 2001 - April 2006
Skills
XML, Agile Methodologies, Java Enterprise Edition, EJB, Java, SOA, SQL
Education
Guru Nanak Dev University
Master, Economics
Guru Nanak Dev University
Bachelor of Science
Lighthouse Youth Services September 2014 - Present
ClearView Counseling Services 2013 - Present
Independent 2009 - Present
TriHealth April 2007 - December 2012
Convergys February 1991 - August 2003
Cincinnati Public Schools September 1983 - June 1990
Skills
Program Development, Mental Health, Community Outreach, Case Managment, Homecare, Cultural Diversity, Education, dementia care, Meaning Making, Hospice, Mediation, Public Speaking, Group Therapy, Clinical Research, Conflict Resolution, Teaching, Fundraising, Grief Counseling, Case Management, Art Therapy, Therapists, Counseling Psychology, Clinical Supervision, Grant Writing, Nonprofits, Customer Service, Team Building, CBT
Education
Grand Canyon University 2010 — 2013
Masters Degree, Mental Health Counseling
University of Cincinnati 1992 — 2005
BS, Psychology
Wawa, Inc. August 2015 - Present
Wawa, Inc. August 2015 - Present
Kelly Connect April 2015 - July 2015
Concentrix January 2015 - March 2015
GuthyRenker June 2014 - June 2014
American Support March 2014 - June 2014
Convergys June 2013 - January 2014
American Flag Storage November 2010 - May 2011
Geary Community Hospital November 2008 - July 2009
Rite-Aid Pharmacy May 2006 - January 2008
Skills
Telephone Skills, Time Management, Customer Service, Fax, Medical Billing, Hospitals, Pharmacy, Invoicing, Troubleshooting, Microsoft Office, Typing, Setting Priorities, Prior Authorization, Microsoft Excel, HIPAA, Internet, Microsoft Word, Social Networking, PowerPoint
Education
Harrisburg Area Community College 2006 — 2008
Associate's Degree, General Studies
Fayetteville State University Paralegal
Bachelor's; Associate's, Criminal Justice; completed
Confidential January 2012 - Present
Innowave Technology July 2007 - December 2011
IBM Daksh September 2006 - March 2007
Convergys January 2005 - July 2006
Convergys September 2004 - December 2004
Larsen & Toubro Limited June 2000 - July 2000
Skills
Active Directory, Windows Server, Servers, TCP/IP, VPN, Cisco Technologies, Firewalls, Microsoft Exchange, Network Security, Operating Systems, Virtualization, Disaster Recovery, Switches, Troubleshooting, VMware ESX, Risk Assessment, Windows 7, Microsoft SQL Server, Critical Thinking, Collaborative Problem..., Project Management, IT Management, IT Strategy, IT Operations, Microsoft Dynamics, ERP, Data Protection Manager, Backup Exec, DMZ, Sonicwall, Dell PowerEdge Servers, Dell Computers, LAN-WAN, DHCP, DNS, VLAN, WWAN, NAS, SAN, RAID, DPM, Microsoft Servers, Windows, VoIP, Microsoft Office, MySQL, Ghost Imaging, SOP development, Linux, Hyper-V
Education
MCSE (Microsoft Certified Solutions Expert)
MCTS (Microsoft® Certified Technology Specialist)
MCSA (Microsoft® Certified Solutions Associate: Windows Server 2012)
MCP (Microsoft Certified Professional)
CCNA (Cisco certified network associate)
Guru Gobind Singh Indraprastha University 1999 — 2003
Bachelor's degree, Computer Science
Convergys June 2011 - Present
Skills
Service Delivery, Microsoft Office, Call Center, Call Centers, Customer Satisfaction, BPO, Technical Support, Vendor Management, Workforce Management, Customer Service
Education
Grambling State University 1984 — 1992
Bachlor of Science, Hotel and Resturant
Bi-Lingual International Assistant Services January 2012 - Present
Scales Enterprise January 2009 - Present
Convergys January 2007 - January 2009
White Castles January 2002 - January 2008
Skills
Photography, Photoshop, Social Media, Graphic Design, Portrait Photography, Corporate Communications, International Business..., International Marketing, Retail Marketing, Marketing Research, Capital Budgeting
Education
Harris-Stowe State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing, may 2012
Harris-Stowe State University 2008 — 2012
Bachelor of Science, Business Administration; Business Administration; Marketing
Convergys September 2001 - October 2012
National Car Rental May 1998 - June 2001
Skills
Call Center, Team Leadership, Time Management, Microsoft Office, Oral & Written..., Problem Solving, Training, Customer Service
Education
Harford Community College
Associate of Science (A.S.), Mecial Assisting
Salt Lake Community College
Associate of Science (A.S.), General Studies
Credit Plus February 2012 - Present
United Insurance October 2010 - August 2011
United American Insurance November 2010 - July 2011
HBCS July 2009 - October 2010
Hospital Billing & Collection Services July 2009 - October 2010
Convergys January 2008 - February 2009
Skills
Coaching, Mathematics, Microsoft Word, Microsoft Excel, PowerPoint, Tutoring, Internet, Sports, Poetry, Creative Writing, Mentoring
Education
Goldey Beacom College 2002 — 2006
Bachelor of Science, Business Administration; Management
Goldey-Beacom College 2002 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Seaford High School 1998 — 2002
Ricoh Americas Corporation April 2015 - Present
Convergys 2008 - 2011
Education
Harris-Stowe State University 2006 — 2008
Bachelor's degree, Social Work, B
Convergys January 2013 - January 2014
Convergys 2013 - 2013
Flagship Help center 2012 - 2012
Applebee's June 2009 - July 2010
E-creek 2008 - 2009
Georgia State University 2002 - 2004
Skills
Research, Logical Thinker, Communication Skills, Public Speaking, Organization &..., Microsoft Office, Microsoft Excel, Type 32 wpm, Team Leadership, Close Attention to..., Work Ethic
Education
Georgia State University 2001 — 2004
Communication, Journalism, and Related Programs
Redan High School 1998 — 2000
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
RBC January 2015 - Present
Bank of America November 2010 - April 2014
EY January 2007 - November 2010
Convergys November 2003 - January 2007
Raino Industries May 2001 - November 2003
Skills
Financial Analysis, Finance, Accounting, Microsoft Excel, Analysis, Account Reconciliation, Auditing, Leadership, IFRS, SAP, Customer Service, Microsoft Word, Microsoft Office, Business Analysis, Due Diligence, Access, English, QuickBooks, Accounts Receivable, Advance Excel, SharePoint, Microsoft Office 2007, PowerPoint, Windows, Oracle E-Business Suite, Lotus Notes, General Ledger, Microsoft Office 2013, SQL, SAP BI, Outlook, ARIS, Essbase, Visio, Sage 50, Hyperion Essbase
Education
CPA Ontario 2014 — 2016
Chartered Professional Accountant (CPA) Ontario, Accounting and Auditing, Enrolled and active student
ACCA (The Association of Chartered Certified Accountants) 2009 — 2009
Certificate in International Financial Reporting Standards (IFRS), Accounting Standards, 1st
Guru Nanak Dev University 1998 — 2001
Bachelor of Commerce (B.Com.), Accounting and Commerce, 1st
Convergys June 2006 - Present
Skills
English, Leadership, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Process Improvement, Research, Sales, Windows, Customer Service, Microsoft Word, Public Speaking, Team Building, Teaching, Event Planning, Training, Social Networking, Social Media, Management
Education
Grand Canyon University
Bachelor of Education (B.Ed.), Secondary Education and Teaching
Southern Arizona VA HealthCare System November 2006 - Present
SAVAHCS November 2006 - January 2009
Convergys October 2006 - November 2006
Ever-Ready Oil (ERO) Company April 2006 - August 2006
United States Air Force December 1993 - January 2006
Education
Grand Canyon University 2009 — 2012
Registered Nursing/Registered Nurse
University of Phoenix 2005 — 2008
Business Mangement/HR
FSV Payment Systems June 2008 - March 2013
Washington Mutual Mortgage January 2003 - December 2006
Convergys January 2000 - December 2002
Education
Goucher College 1972 — 1976
Bachelor's degree, Sociology, 3.0
Pulse Systems, Inc. October 2010 - Present
Convergys August 2007 - October 2010
T-Mobile August 2002 - August 2007
Education
Green River Community College
Wichita State University
Convergys 2011 - 2012
Alorica January 2011 - July 2011
Cold Stone Creamery October 2007 - October 2010
Education
Grossmont College
Truevisions Inc March 2011 - November 2011
Convergys January 2007 - March 2011
Skills
Training, Customer Service, Technical Support, Telephone Skills, Call Centers, Customer Experience, Troubleshooting, Data Entry, Windows XP, Windows 7, Microsoft Word, Help Desk Support, Microsoft Office, Microsoft Excel, Billing Systems, Access, Team Management, Customer Support, Soft Skills, English
Education
Ben L. Smith High School
Diploma
Guilford Technical Community College
Manufacturing Technologies
Dr Melinda Johnson March 2011 - Present
Convergys March 2009 - July 2010
American Red Cross February 2008 - February 2009
Skills
Medical Assisting, Clerical
Education
Hartnell College 1987 — 1988
EMT Certification, medical
New Life Academy 1982 — 1987
High School Diploma, General education
Convergys March 2015 - Present
Afni August 2014 - February 2015
Target June 2007 - July 2014
Walt Disney World January 2006 - April 2007
Walt Disney World August 2005 - January 2006
Skills
Cashiering, Loss Prevention, Store Management, Merchandising, Retail, Visual Merchandising, Retail Sales, Store Operations, Planograms, Inventory Management, Inventory Control, Customer Service, Cash Register, Shrinkage, Time Management
Education
Grand Canyon University 2011 — 2016
Secondary Education and Teaching
Pensacola State College 2004 — 2005
American History (United States)
Pima Community College 2000 — 2004
Associate's Degree, American History (United States)
Enterprise Holdings November 2014 - Present
Mercy June 2011 - June 2014
Convergys October 2010 - June 2011
Express Scripts January 2007 - April 2009
Express Scripts March 2006 - December 2006
Express Scripts May 2005 - February 2006
Skills
Communication skills, Close Attention to..., Analytical Skills, Computer Proficiency, Issue Resolution, Accurate Data Entry, Managing Deadlines, Problem Solving, Team-oriented, Self Management, Multitasking Skills, Customer Service, Customer Retention, Goal Oriented, Conflict Resolution, Adaptability, Efficiency, Employee Training, Training, Analysis, Leadership
Education
Harris-Stowe State University 1994 — 1996
none, Elementary and secondary education
NetCracker March 2012 - Present
Convergys March 1996 - March 2012
Skills
Telecommunications, Project Management, Business Analysis, Integration, Microsoft Office, Customer Service, Leadership, SQL, Program Management, Team Management, IBM iSeries, Business Process, Vendor Management
Education
Grand Canyon University
BS, Applied Management
AT&T January 2014 - Present
Convergys March 2012 - Present
Self Employed November 2002 - Present
Convergys 2012 - 2014
Lahey Clinic February 1997 - June 1999
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Training, Leadership, Team Leadership, Team Building, Troubleshooting, Customer Retention
Education
University of Massachusetts Boston 1986 — 1990
English
Greater Lowell Technical School 1979 — 1983
High School, High School/Secondary Diplomas and Certificates
St. Louis Parking March 2014 - Present
St. Louis Parking March 2014 - April 2015
Convergys September 2014 - January 2015
Skills
Proper phone etiquette, Ability to speak and..., Demonstrated..., Knowledge of relevant..., Knowledge of customer..., Effective listening..., Willingness to..., Multi-tasking...
Education
Harris-Stowe State University 2012 — 2014
Bachelor's Degree, Computer and Information Sciences and Support Services, 2.6
Harris-Stowe State University
Information Technology