Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
BCA Financial Services, Inc. June 2013 - Present
Cingular, Inc. June 2009 - Present
Merchants Association of Florida, Inc. April 2008 - June 2009
ROC Associates, LLC June 2004 - April 2008
Convergys November 2001 - February 2004
Skills
Dell Computers, Sonicwall, ConnectWise, McAfee, Symantec Endpoint..., Cisco Technologies, Cisco IOS, Kaseya, Network Automation, Databases, SQL, Access, Problem Solving, Business Analysis, Visio, Visual Basic, Microsoft Office, Software Development, Troubleshooting, Vendor Management, IVR, Call Center, Security, System Administration, Call Centers, IT Management, Enterprise Software, Microsoft Exchange, Management, Disaster Recovery, Servers, Windows Server, Network Security
Education
Indian River State College
A.A, Information Technology
Cole Chevrolet April 2015 - Present
Jamberry Nails December 2014 - April 2015
n/a - currently unemployed August 2014 - December 2014
Willie's LLC May 2014 - September 2014
Convergys 2012 - 2012
ISU Chartwells August 2011 - December 2011
Skills
Computer Proficiency, Microsoft Office, Statistics, Office Organizing, Public Speaking, Microsoft Word, Customer Service, Customer Satisfaction, Microsoft Excel, Teamwork
Education
Idaho State University 2011 — 2015
Associate's Degree, Business Management, 2.3
Century high School 2007 — 2011
High School, General Studies, 3.2
Pride Transport June 2015 - Present
Towers Watson One Exchange August 2014 - December 2014
Convergys August 2011 - June 2012
Skills
Call Centers, Customer Service, Microsoft Office, Technical Support, Troubleshooting, Customer Satisfaction, Team Building, Management, Public Speaking, Team Leadership, Sales, Process Improvement, Training, Leadership
Education
Idaho State University 2008 — 2012
Airframe Technical Certificate, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Job Corps 1997 — 1997
Machine Tool Technology/Machinist
Job Corps 1997 — 1997
Automobile/Automotive Mechanics Technology/Technician
Job Corps
None
University of Oregon Foundation March 2015 - Present
Umpqua Bank August 2010 - March 2015
Summit Bank April 2007 - August 2010
Merrill Lynch October 2006 - April 2007
Idaho State University October 2004 - August 2006
Convergys March 2003 - October 2004
Skills
Portfolio Management, Training, Credit, Banking, Underwriting, Loans, Team Leadership, Commercial Banking, Credit Analysis, Small Business Lending, Finance, Loan Origination, Consumer Lending, Credit Risk, Financial Analysis, Commercial Lending, Management, Risk Management, Customer Service, Investments, Lines Of Credit
Education
Idaho State University 2001 — 2006
Bachelorâs Degree, Finance, General
Idaho Department of Correction September 2014 - Present
Four J's June 2013 - September 2014
Union Pacific Railroad June 2011 - November 2012
Convergys August 2011 - March 2012
Idaho State University June 2008 - May 2011
Skills
Anything, Everything, Customer Service, Microsoft Excel, Microsoft Office, Data Entry, Access, Microsoft Word, Outlook, PowerPoint, Process Improvement, Software Documentation, QuickBooks, Time Management
Education
Idaho State University 2008 — 2011
AAS, Administrative Managment
Idaho State University 2008 — 2011
Technical Certificate, Accounting
Independence University June 2014 - Present
Allstate December 2013 - May 2014
Discover Financial Services April 2013 - December 2013
Xerox Buisness Services September 2011 - February 2013
Kelly Services October 2010 - May 2011
Convergys June 2010 - October 2010
Adecco Staffing, USA June 2009 - May 2010
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Internet Recruiting, Interviews, Onboarding, Human Resources, Leadership, Staffing Services, Temporary Placement, Technical Recruiting, Hiring, Microsoft Office, College Recruiting, Sourcing, Taleo, Benefits Negotiation
Education
Independence University 2015 — 2017
Bachelor's degree, Human Resources Management and Services
Salt Lake Community College
McMaster-Carr November 2014 - Present
McMaster-Carr August 2014 - October 2014
McMaster-Carr August 2010 - July 2014
McMaster-Carr August 2005 - July 2010
Trader Joe's March 2004 - July 2005
Trader Joe's March 2004 - July 2005
Convergys October 2002 - July 2003
Convergys April 1999 - September 2002
Free-Lance Musician April 1997 - March 2000
Hot Potato Company - Puckered Pickle Company 1991 - March 1997
Skills
Supply Chain, Purchasing, Hazmat Trained, Saxophone, Teaching, Supervisory Skills, Music, Employee Training, Procurement
Education
Hoffman Estates High School
Indiana University Bloomington
Bachelor's degree, Music
Indiana University Bloomington
Master's degree, Music
Verizon Wireless October 2014 - Present
American Express April 2013 - September 2014
REI June 2008 - April 2013
Convergys May 2006 - October 2006
Skills
Interpersonal..., Intuitiveness, Team Building, Conceptual Ability, Teach Others, Supporting Others, Train Others, Computers, Outdoor Recreation, Retail Sales, Customer Experience
Education
Idaho State University 2002 — 2006
Bachelor of Science (BS), Political Science and Government
Camden County Community College 1999 — 2001
Prerequisites, General Studies
Convergys February 2015 - July 2015
Bimbo Bakeries USA June 2014 - January 2015
Alorica July 2010 - September 2013
Skills
Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Public Speaking, Leadership, Time Management, Teamwork
Education
Indiana State University 2009 — 2014
Bachelor's degree, Criminology and Criminal Justice
Aon Hewitt May 2011 - Present
Follett Software Company July 2007 - July 2009
Convergys April 1999 - March 2007
Skills
Data Analysis, Root Cause Analysis, Public Speaking, Business Analysis, Process Improvement, Business Intelligence, Change Management, Data Warehousing, Testing, Business Process..., Coaching, Team Leadership, Toastmasters, Cognos, Incident Management, Microsoft Excel, Access, Leadership, Microsoft Office, Team Building, Training, Social Media, Call Centers, CRM, Strategy, Software Documentation, Teamwork, Analysis, Cross-functional Team..., Management, Visio
Education
Illinois State University
Bachelor of Science, Marketing
Convergys November 2012 - Present
Convergys September 2010 - November 2012
Convergys March 2003 - September 2010
Skills
Access, SharePoint, Visio, VBA, Microsoft Excel, Outlook, HTTP, SQL, Vendor Management, Project Management
Education
Idaho State University 2000 — 2003
Design Drafting Certificate, Drafting/Design Engineering Technologies/Technicians
Harris Artz Designs (http://harrisartz.weebly.com/) December 2010 - Present
P Dental Supply Inc (https://www.pdentalinc.com/) August 2013 - January 2014
ReachOut Healthcare America (RHA) August 2012 - February 2013
Convergys March 2012 - November 2012
Walmart September 2011 - May 2012
DentalOne Partners Inc. January 2010 - May 2011
Aesthetic & Family Dental Care (Dr. Joshua Colkmire) April 2008 - April 2009
Skills
Provisional Fabrication..., Gingival Retraction..., Radiographs (Both..., IntraOral Photography, Chart Documentation, Preliminary Alginate..., Fabrication of..., Pouring and Trimming of..., Four-to-Six Handed..., Oral Hygiene Instruction, Infection Control..., Dental Hygiene Assisting, Coronal Polishing, Nitrous Oxide Monitoring, Zoom Whitening and..., Treatment Planning..., Facebooking, Microsoft Word, Notepad, Microsoft Office 2007, Keyboard Skills, Phone Etiquette, Smartphone Usage, Nextbook Tablet..., Time Managament, Compromise Agreements, Creative Problem Solving, Collaborative Problem..., Time Management, Digital Radiography, X-ray
Education
Indian River Community College 1999 — 2003
Dental Assisting Certification (D.A.N.B. Certified), Dental Assisting/Assistant, 3.4 gpa
Westwood High School 1991 — 1995
Accenture May 2013 - Present
Accenture September 2010 - May 2013
Accenture Services (P) Ltd. September 2008 - September 2010
Dell International Services November 2003 - September 2008
Convergys April 2002 - November 2003
Skills
Cloud Computing, IT Service Management, ITIL, Pre-sales, Data Center, Service Delivery, Agile Methodologies, Project Management, Management, Infrastructure, Service Management, Architecture, Go-to-market Strategy, Consulting, Technical Support, Vendor Management, IT Strategy, Solution Architecture, Enterprise Software, HP, Business Alliances, SaaS, Integration, IT Outsourcing
Education
Indian Institute of Planning and Management 2001 — 2003
MBA, Marketing & HR
International Management Center 1997 — 2000
BBA, Business
Adarsh Public School
Convergys January 2011 - Present
Gate City Community Center Inc. May 2009 - Present
Ace Appraisal Inc. May 1994 - April 2011
Elegant Residential Assisted Living Inc. July 2001 - April 2010
Elegant Residential Assisted Living July 2001 - April 2009
Skills
Research, Outlook, Photoshop, HTML, Public Speaking, C++, Editing, C, Negotiation, Java, Team Building, Team Leadership
Education
Idaho State University 1982 — 1984
Business, Business Administration and Management, General
Pocatello High 1973 — 1976
High School Diploma, General
QVC September 2003 - September 2012
Convergys September 2000 - March 2003
Skills
Computer Network..., Cyber-security, Computer Science, Audio Engineering, Library Science, Customer Service, Problem Solving
Education
Indian River Community College 2012 — 2015
Bachelor of Science (B.S.), Information Technology and Cyber-Security
Indian River Community College 2005 — 2007
Associate of Science (A.S.), Library and Information Science
AT&T August 2013 - Present
Convergys October 2010 - August 2013
Arby's Restaurant Group, Inc. April 2009 - September 2010
Skills
Call Centers, BPO, Workforce Management, Mobile Devices, Apple, Microsoft Word, Microsoft Office, Sales, Customer Service, Android, Windows, Windows Phone, Tablets, AT&T Connect, Food Service, Food Management, Food Safety, Electronics, Television, Telecommunications, Satellite TV, Cash Management, Cashiering, Customer Satisfaction, Customer Experience
Education
Valencia College 2013 — 2015
Associate's Degree, General Studies, 3.5 GPA
Idaho State University 2010 — 2012
3.2 GPA
Highland High School 2007 — 2009
High School
Walmart June 2008 - July 2012
Action Collection Services January 2008 - May 2008
Convergys July 2003 - January 2008
Skills
Microsoft Word, WPM 55, PowerPoint
Education
Idaho State University 2002 — 2012
none, Secondary Education and Teaching
Grace High School 1999 — 2002
High School Diploma
Idaho Central Credit Union November 2008 - Present
Convergys May 2007 - November 2008
Idaho Department of Labor October 2003 - April 2007
Skills
Recruiting, Coaching, Customer Service, Employee Relations, Team Building, Negotiation, Talent Management, Budgets, Strategic Planning, Human Resources
Education
Idaho State University 2001 — 2007
Bachelor of Business Administration (B.B.A.), Business Management with HR Emphasis
... 2012 - Present
Concise Employment Summary---------------------------------------------------- 1982 - 2012
Directly Relevant Professional Experience September 1989 - January 2009
self-employed January 2006 - May 2008
Cincinnati Children's Hospital Medical Center [CCHMC] April 2003 - November 2005
Convergys November 1997 - February 2003
Neomedix Ltd., Osaka, Japan July 1994 - September 1997
Japan Market Entry Ltd., Tokyo, Japan September 1989 - May 1994
TESCO Educational Systems Co. Ltd. 1982 - 1986
Teikyou Koukou (Teikyou Highschool) 1982 - 1983
Skills
Health Information..., Web Application..., UX/UI, Ruby on Rails, AngularJS, Healthcare Information..., jQuery UI, JavaScript,..., Front End Development &..., Clinical Workflow..., Usability Heuristics, Clinical Informatics..., DHTML, AJAX, XML-WDDX, ONC-HIT Educational..., NIH Research Grant..., HL7 Messaging, Radiology, Ambulatory, Meaningful Use, HIPPA, GE Centricity EHR, EHR HIS RIS-PACS..., Interoperability, Cloverleaf Integration..., Clinical Operations..., Systems Analyst, Medical Diagnostic..., Mobile Angiography C-Arm, Mammography Screening &..., Strategic Consulting, Excel, Japanese Language &..., Adult Education, ESL Instructor - TESOL..., Event Planning &..., HL7, EHR
Education
Thunderbird School of Global Management 1985 — 1987
Master of Internatinal Management (MIM)
Indiana University Bloomington 1976 — 1980
Bachelor of Science, Public Affairs - Urban Planning
Great Divide Education Services May 2013 - Present
Pocatello School District #25 March 2013 - May 2013
Full time Student May 2011 - March 2013
Convergys October 2009 - December 2011
Target July 2005 - September 2008
Home Depot 2002 - 2005
Skills
Recruiting, Employee Relations, Performance Management, Talent Acquisition, Customer Service, Talent Management, Human Resources, Training, Team Building, Coaching, Applicant Tracking..., Employee Engagement, Hiring, Sourcing, Onboarding, Interviews, Succession Planning, Employee Training, Organizational..., Personnel Management, Leadership Development, HR Policies, Conflict Resolution, Screening, New Hire Orientations, Sales, Customer Retention, Performance Appraisal, Management Development, Internet Recruiting, Curriculum Development, Public Speaking, Higher Education, Teaching, Curriculum Design, Community Outreach, Staff Development, Teacher Training
Education
Idaho State University 2012 — 2014
Educational Specialist (Ed.S.), School Psychology
Idaho State University 2011 — 2012
Master of Education (M.Ed.), School Psychology
Idaho State University 1988 — 1995
Bachelor of Science (BS), Economics
Awareness Technologies July 2014 - Present
Learning Sciences International July 2013 - July 2014
SpectorSoft October 2002 - July 2013
AT&T Broadband January 2001 - September 2002
Dell Corporation January 2000 - December 2001
Convergys January 1998 - December 1999
Skills
Helping Companies..., Tactical and Strategic..., Process Management, Marketing ROI, SEM, SEO, PPC, B2B Lead Generation, B2C Lead Generation, Banner Ad Management, Email Marketing, Competitive Intelligence, Database Mining, Eloqua, SalesForce Reporting, Web Marketing and Sales..., Sales Department..., Sales Team Management, Helping Clients Succeed, Advertising, Lead Generation, Strategic Planning, Salesforce.com, Online Marketing, CRM, Analysis, Account Management, Sales Management, Google Adwords, E-commerce, Web Analytics, Digital Marketing, Organic Search, Analytics, Social Media Marketing, Landing Page..., Marketing, Demand Generation, Enterprise Software, Sales Enablement, SaaS, Sales Process, Data Mining, Software Industry, B2B, Marketing Automation, Go-to-market Strategy, Leadership, Management, Sales
Education
MEC 2007 — 2007
Landing Page Optimization, Search Marketing
Indian River State College
Paychex May 2013 - Present
The EXPERTS Bench March 2012 - Present
AlphaStaff June 2010 - February 2012
Convergys June 2004 - June 2010
Convergys June 2004 - June 2010
EPIX Holding corp January 2002 - April 2004
EZIAZ November 1999 - July 2001
AT&T (Ameritech) April 1989 - November 1999
AT&T (Ameritech) April 1989 - November 1999
Skills
Executive Management, Customer Experience, Sales Effectiveness, Global Operations, Profit & Loss Management, Strategic Planning, Business Process..., Leadership Development, Team Building, HRO, HR Transformation, HR Consulting, Global HR, Insurance, Mergers, Change Management, Sales Management, Global Delivery, Turnaround, Start-ups, Management Consulting, Client Services, Private Equity, BPO, Operations Management, Talent Management, Business Transformation, Six Sigma, KPI implementation, Sales Operations, Sales Process..., Service Delivery, Customer Service, Outsourcing Management, Health Insurance, Go-to-market Strategy, Human Resources, Strategic Partnerships, Strategy, Business Strategy, P&L Management, SaaS, Salesforce.com, Globalization, Leading..., Innovation, Business Innovation, Business Model..., Early Stage Companies, CRM
Education
Indiana University Bloomington
BA, Economics & Political Science
INSEAD 2005 — 2005
Global Executive Program
Northwestern University - Kellogg School of Management 1996 — 1997
Executive Development Program
Northwestern University - Kellogg School of Management 1997 — 1997
Certificate - Finance for Executives Program
Northwestern University - Kellogg School of Management 1996 — 1996
Certificate - Advanced Negotiations For Executives
Center for Creative Leadership 1996 — 1996
Executive Leadership Experience
Idaho State University September 2013 - Present
Convergys October 2012 - May 2013
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Call Centers, Event Planning, Public Speaking, Microsoft Excel, Microsoft Word
Education
Idaho State University 2012 — 2016
Progressive Finance February 2014 - March 2015
Convergys September 2013 - March 2015
Partners in Care, Corp. November 2012 - May 2013
Summit Security Services, Inc. March 2012 - May 2012
Skills
Graphic Design, html, XML, PowerPoint, Adobe Design Programs, Microsoft Word, Microsoft Excel, Communication, Negotiation, Problem Solving, Medical Terminology, Assertiveness, Flexibility, Technical Documentation, Timely Decision Making, Mac OS, Mac OS X Server, Microsoft Office, Dreamweaver, Illustrator, Photoshop, Windows XP Pro
Education
Independence University 2013 — 2016
Bachelor of Arts (B.A.), Graphic Arts with Information Design Emphasis
The Art Institute of New York City 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Web Design and Interactive Media
PricewaterhouseCoopers July 2012 - Present
Techdemocracy LLC December 2010 - July 2012
TechAscendant Inc November 2006 - December 2010
Radiant Global October 2005 - November 2006
GECIS February 2003 - July 2003
Convergys November 2002 - February 2003
Skills
PL/SQL, Oracle SOA Suite, OBIEE, Oracle Fusion Middleware, Oracle Discoverer, BPEL, Requirements Analysis, Financials, JDeveloper, Data Modeling, EDI, Database Design, Oracle E-Business Suite, Scrum, Agile Methodologies, Oracle, Oracle Applications, Solution Architecture, SOA, Integration, Oracle HR, ERP, Weblogic, WebLogic, Business Process, SDLC
Education
Illinois Institute of Technology 2003 — 2005
Masters, Electrical and Computers
University of Madras 1998 — 2002
BE, Electronics and Communication
Vellore Institute of Technology 1998 — 2002
BE, Electronics and Communication
Customs and Border Protection 2012 - Present
Just-Ovid Inc 2006 - Present
Tiger Team Consulting 2010 - 2011
Guident Technologies 2008 - 2010
College Board February 2008 - July 2008
Xtone Networks 2008 - 2008
Sprint-Nextel 2007 - 2008
Freddie Mac 2007 - 2008
Sprint 2007 - 2007
Convergys 2001 - 2006
Skills
SOA, Web Services, Web Development, Enterprise Architecture, Architecture, Consulting, Websphere, EJB, Spring, Java Enterprise Edition, Agile Methodologies, Struts, Weblogic, SDLC, Hibernate, JMS, Data Modeling, Oracle, Requirements Analysis
Education
Indian Institute of Technology, Kharagpur
BTech
KPMG US October 2015 - Present
KPMG US July 2012 - Present
Virginia Tech January 2011 - Present
Dominion Enterprises May 2011 - August 2011
Convergys August 2006 - July 2010
Idaho State Univeristy June 2009 - December 2009
Skills
Time Management, Budgets, Microsoft Office, Auditing, Management, Analysis, Microsoft Excel, Teamwork, Leadership, Microsoft Word, Accounting, Event Planning, Finance, Human Resources, Software Documentation, PowerPoint, Access, Financial Analysis, Risk Management
Education
Virginia Polytechnic Institute and State University 2010 — 2012
Masters of Business Adminstration, Finance Concentration
Idaho State University 2006 — 2009
Bachelor, Accounting
Retired PeopleSoft Developer August 2015 - Present
Cincinnati Children's Hospital Medical Center June 2010 - August 2015
Staffmark March 2010 - May 2010
Kendle International January 2009 - February 2010
Convergys January 1989 - November 2008
PNC Bank 1982 - 1989
Skills
PeopleSoft, Oracle SQL, SQR, PeopleCode, HRIS, ERP, COBOL, SQL, Oracle, PeopleTools, Human Resources, CRM, SDLC, Business Analysis, Personnel Management, PL/SQL, Testing, Requirements Gathering, Management, Crystal Reports, Oracle SQL Developer
Education
University of Delaware 1971 — 1972
BA, History
Indiana University Bloomington 1967 — 1971
History
Voice of America August 2013 - Present
Hanley Wood May 2010 - April 2013
Convergys November 2000 - August 2009
SI International 1999 - 2000
Noblestar Systems March 1995 - November 1999
Skills
Product Management, Scrum, Program Management, Cloud Computing, Agile Methodologies, SaaS, Software Project..., Solution Architecture, Business Analysis, Vendor Management, SDLC, Requirements Analysis, Software Development, Data Warehousing
Education
Indian Institute of Technology, Madras
M.Tech, Industrial Management
Indian Institute of Technology, Madras
B.Tech, Mechanical Engineering
A.V.C.College
B.Sc, Physics
FAA (RIGIL Corp.) March 2011 - Present
L-3 Communications November 2007 - March 2011
Ford Motor Credit Company October 2002 - November 2007
Convergys February 2002 - September 2002
Telephony At Work August 2001 - February 2002
Infogain 2000 - 2001
Tata Consultancy Services July 1997 - October 1999
Skills
SDLC, Enterprise Architecture, Requirements Analysis, ITIL, Program Management, Solution Architecture, PMP, Resource Management, Integration, Software Project..., IT Management, Project Portfolio..., Agile Project Management, Software Design, Business Analysis, Vendor Management, IT Strategy, Security, Software Development, CMMI, IT Service Management, MS Project, Governance, PMO, Service Delivery, Requirements Gathering
Education
Indian Institute of Science 1995 — 1997
M Tech, Management ( MBA)
Jai Narain Vyas University 1990 — 1994
B Tech, Elecronics and Communications
Fort Sr High school bikaner 1988 — 1990
high school
Pilot Flying J December 2014 - Present
Elavon, Inc. January 2013 - October 2014
Elavon, Inc. September 2009 - May 2012
Anderson News July 2008 - February 2009
Anderson News March 2006 - July 2008
CVS Caremark Corporation January 2005 - January 2006
Convergys August 2001 - December 2004
Skills
Microsoft Office, Customer Service, Outlook Express, Internet Explorer, Visual C++, Visual Basic, HTML, Microsoft Excel, Microsoft Word, Access, Lotus Notes, Mozilla, Windows & Mac operating..., Invoicing, Software Documentation, SQL, Management, Computer Hardware, Technical Support, Customer Support, IT Hardware Support
Education
Idaho State University 2000 — 2003
Computer Science
Skyline High School 1997 — 2000
High School
Vantiv September 2012 - Present
Convergys January 2011 - September 2012
Convergys May 2010 - January 2011
Convergys May 2007 - May 2010
Convergys October 2003 - May 2007
Convergys January 2003 - October 2003
Convergys May 2002 - January 2003
Skills
Solution and product..., Branding development, Vendor and project..., Client reference..., Key account marketing, SEO, SEM, Social Media, Print and web content..., Email Marketing, Microsoft Dynamics, Marketing Campaigns, Online Marketing, Marketing Communications, Digital Marketing, Silverpop Engage, Pragmatic Marketing..., Project Management, Account Marketing, Campaigns, Program Management, Lead Generation, Strategy, Market Research, Brand Management, Marketing, Product Marketing, Strategic Planning, CRM
Education
Indiana University - Kelley School of Business 2007 — 2009
MBA, Business Administration
University of Michigan 1998 — 2002
BA, Organizational Studies
Semester at Sea 2001 — 2001
Study Abroad, International Studies
Barrington High School
Collegis Education August 2013 - April 2015
Convergys 2008 - May 2013
Servicemaster 2004 - 2008
United Stationers 2004 - 2004
Kaiser Permanente 2002 - 2003
McDonald's 2002 - 2003
Aon 2001 - 2001
AT&T 2000 - 2000
AT&T 1998 - 2000
AT&T 1979 - 1997
Skills
Change Management, Forecasting, Leadership, Cross-functional Team..., Strategy, Outsourcing, Vendor Management, IT Strategy, Accounting, Enterprise Software, Line Management, SDLC, ITIL v3 Foundations..., IT Financial Management, IT Service Management, Shared Services, Service Catalog, IT Relationship..., Financial Planning and..., IT Cost Optimization, Cost Transparency, Budget Process, Project Management, Coaching Staff, Process Improvement, Performance Metrics and..., Activity Based Cost..., Six Sigma Green Belt, Analysis, Management, Six Sigma, Information Technology, PMO, Program Management, Activity Based Costing, ITIL, Business Process...
Education
Kellogg Graduate School of Management, Northwestern University 1980 — 1984
MBA
Illinois Institute of Technology 1975 — 1979
BS, Computer Science
ISU Credit Union February 2008 - Present
Convergys June 2004 - February 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Financial Analysis, Banking, Strategic Planning, Business Analysis, Risk Management, Project Management, Investments, Microsoft Word, PowerPoint, Change Management, Process Improvement, Management, Accounting, Open Solutions, CUDP Prodigy, Core conversion, Credit Union Mergers
Education
Idaho State University 2002 — 2008
IT/Business Management
InMed Diagnostics/ InMed Breast Imaging Center August 2010 - Present
Liberty Medical Supplies January 2006 - July 2010
Century Warranty Services April 2004 - December 2005
Convergys May 2002 - April 2004
Skills
Cold Calling, Territory, Consultative Selling, Closing Deals, Sales Presentations, Selling, Customer Relations, Client Retention, Customer Service, Sales Process, Solution Selling, Salesforce.com, Direct Sales, Telephone Skills, Complex Sales, Telemarketing, New Business Development, Value Selling, Software Sales, Upselling, Lead Generation, B2B, Client Relationship..., Increasing Revenue, Customer Retention, Executive Reporting, Outstanding Customer..., Advertising Sales, Trade Shows, Fortune 1000, Negotiation, Client Services, Time Management, Sales Compensation, Major Accounts, Closing Skills, Driving Revenue, Market Penetration, Territory Planning, CRM software, Client Development, Sales Coach, Sales Skills Training, Cross Selling, Key Account Development, Lead Management, Value Proposition, National Account..., Sales Operations, CRM
Education
Indian River State College
Associate; H.S. Diploma, program for Business
enQuBit Solutions, Inc. June 2007 - Present
TMNG Global 2011 - 2011
Convergys August 2005 - November 2006
Convergys Corporation December 1999 - August 2005
Convergys October 1997 - November 1999
Convergys Corporation July 1993 - September 1997
AT&T Bell Labs & AGS Information Services April 1986 - May 1992
PSI Data Systems Pvt Ltd May 1982 - July 1984
PSI Data Systems 1982 - 1984
IDM Pvt. Ltd. May 1981 - May 1982
Skills
Outsourcing, Cables, Vendor Management, VoIP, Strategy, Program Management, WiFi, Business Intelligence, IP, Broadband, Telecommunications, Marketing, SaaS, Business Development, IT Strategy, Professional Services, Go-to-market Strategy, Management, Competitive Analysis, Leadership, Consulting, Process Improvement, Software Development, Start-ups, Wireless, Product Management, Strategic Partnerships, Mobile Devices, Sales Operations, Cloud Computing, Business Alliances, Pre-sales, Enterprise Software, Solution Architecture
Education
The Ohio State University 1985 — 1986
MS, Computer Science
Indian Institute of Management, Calcutta 1979 — 1981
PGDM (MBA), Business Management
Osmania University 1974 — 1979
B.E., Electronics & Communications Engineering
Lionbridge July 2014 - Present
The Sage Group 2010 - July 2014
Wells Fargo September 2013 - December 2013
TEKsystems January 2012 - August 2013
Robert Half Management Resources 2011 - 2012
Cape Girardeau Public Schools 2008 - 2011
Net Effects 2003 - 2003
SBC 2000 - 2003
Convergys 1999 - 2000
Net Effects 1998 - 1999
Skills
Needs Analysis, Task Analysis, Cost Benefit Analysis, E-learning, E-learning Development, SAP, Staff Training, ISO standards, Stand Up Training, Employee Training, Program Management, Process Improvement, ISO, Change Management, E-Learning, Instructor-led Training, Business Process, Human Resources, Training, Training Delivery, Leadership, Technical Writing, Project Management, Software Documentation, Visio, Management, Coaching, Instructional Design, Recruiting, Leadership Development, Vendor Management, Performance Management, Team Leadership, Organizational..., Project Planning, Team Building, Cost Benefit, Captivate, Business Process..., Policy, Strategy, Consulting, Interviews, PMO, Technical Training, Employee Relations, Enterprise Software, Process Engineering, SharePoint, Resource Management
Education
Illinois State University 1994 — 1999
Masters, Training
Southeast Missouri State University 1990 — 1993
Bachelors, Engineering and Technology Secondary Education
Trivaeo January 2015 - Present
Senteon February 2015 - June 2015
ThinkIT™ Labs, LLC May 2014 - December 2014
Sean Bolding, LLC January 2014 - April 2014
SpinCUBE April 2013 - August 2013
Convergys March 2012 - April 2013
Virtela Technology Services Inc. June 2010 - August 2012
Virtela Communications March 2008 - June 2010
Virtela Communications 2008 - 2010
Berlitz March 2003 - March 2008
Skills
Customer Service, Customer Satisfaction, Customer Support, Customer Experience, Customer Retention, Customer Oriented, Customer Engagement, Customer Insight, Teaching English as a..., French to English, Academic English, German to English, English grammar, Windows, Mac OS, Siebel, Ticketing Systems, Ticketing Software, Ticketing Tools, Xen, VMware, Microsoft Excel, PowerPoint, Microsoft Word, Troubleshooting, Checkpoint, Hardware, Managed Services, Juniper, Telecommunications, Enterprise Software, Networking, Help Desk Support, Network Administration, Firewalls, Vendor Management, Management, Switches, Remote Access, Service Delivery, VPN, Leadership, TCP/IP, Team Leadership, Routers, Cisco Routers, Network Design, MPLS, LAN-WAN, Computer Network...
Education
Roger Williams University 1991 — 1996
BSc, Marine Biology
Casablanca American School 1987 — 1991
International Baccalaureate, Biology
Indiana University Bloomington
na, Biology
Nova Southeastern University
MSc, Marine Biology
I.T. Right, Inc November 2010 - March 2013
Bannock County Sheriffs Office February 2000 - October 2009
Convergys September 1998 - February 2000
Skills
Training, Windows, QuickBooks, Customer Service, Report Writing, Inventory Control, Web Content, Detention, Self Defense, Weapons Training, Client Billing, Accounts Payable, Criminal Justice
Education
Peace Officer Standards and Training 2002 — 2002
Detention Officer, Law Enforcement
Idaho State University 1998 — 2000
General, Applied Psychology, 4.0
KaiHonua December 2014 - Present
EliteProspects.com October 2010 - Present
Leidos January 2014 - November 2014
CompTIA June 2014 - August 2014
Kforce June 2013 - January 2014
BEAT April 2013 - May 2013
BEPC Consulting October 2012 - April 2013
ABC Imaging October 2011 - August 2012
SAIC October 2008 - September 2011
Convergys October 2007 - September 2008
Skills
Desktop Support, Printer Support, VNC, Putty, Filezilla, Notepad++, Thunderbird, Mozilla, Gnome, KDE, Chrome, Firefox, Skype, Hardware/Software..., WinZip, Knoppix, Cygwin, GNU, UltraEdit, Remote Support, On-site Support, Telephone Support, Linux Desktop, Debian/Ubuntu, Hardware Support, Desktop Configuration, CAC, Peripherals, Windows, Mac OS X, VMware, REALbasic, VirtualBox, Windows 9x, MS-DOS, Microsoft Windows 98, Microsoft Office Xp, Microsoft Office 2003, Microsoft Office 2007, Symantec Antivirus, Norton Ghost, Netscape, Windows XP Professional, Ping, Linux, Bash, Samba, CUPS, AHLTA, CHCS
Education
Illinois Institute of Technology 2002 — 2004
Computer Science\Aerospace Engineering
Covington Latin 1996 — 2000
TELUS International October 2014 - Present
marGo.me June 2014 - Present
The Results Companies January 2012 - June 2014
Convergys August 2009 - January 2012
Transcontinental Direct June 2008 - July 2009
Protocol Integrated Marketing October 2006 - September 2007
Resolution 2004 - 2006
Cinram 1995 - 2004
Sony DADC 1984 - 1994
Skills
Technical Recruiting, SEM, Call Center, BPO, Outsourcing, Account Management, CRM, Lead Generation, Customer Experience, Business Development, Customer Acquisition, Vendor Management, New Business Development, Customer Retention, Operations Management, Call Centers, Strategic Partnerships, Management, Leadership, Team Building, Solution Selling, Strategy, B2B, Customer Service, Direct Marketing, Sales, Multi-channel Marketing, Sales Operations, Direct Sales, Customer Satisfaction, Program Management, Sales Management, Competitive Analysis, E-commerce, P&L Management, Salesforce.com, Team Management, Cold Calling, SaaS, Analytics, Networking, Start-ups, Relationship Management, Retail, Cross-functional Team..., Process Improvement, Telemarketing, Team Leadership, Performance Management, Business Process...
Education
St. Mary-of-the-Woods College 1986 — 1991
Business
Indiana Business College
Associate, Business
Indiana State University
Business
Prosper Marketplace March 2014 - Present
Yammer, Inc. July 2012 - February 2014
Lender Processing Services, Inc. (LPS) January 2012 - July 2012
Microsoft January 2006 - January 2012
MindTree Ltd. June 2006 - October 2006
Convergys January 2005 - December 2005
Skills
VSS, C#, .NET, Operating Systems, XML, Database Administration, SQL Server, Web Services, SharePoint, Visual Studio, Microsoft SQL Server, Scrum, IIS, Test Automation, Testing
Education
IIT Kanpur 1999 — 2001
Diploma in Computer programming, Diploma in software programming
Magadh University 1996 — 1999
Bachelors in Science Microbiology, Microbiology, General
Convergys August 1992 - August 2008
Golden Ram Gallery December 1996 - 2008
Skills
Telecommunications, Strategic Planning, Team Leadership, Program Management, Negotiation, PMP, Vendor Management, Change Management, Strategy, Budgets, Outsourcing, Product Management, Management, CRM, Business Process..., Business Analysis
Education
Indiana University Bloomington
B.S., M.S.
Micron Technology August 2015 - Present
Convergys June 2014 - Present
Idaho State University January 2012 - December 2013
NeTel May 2012 - August 2012
Skills
Windows 7, Windows 8, Windows XP Pro, Windows Server, Linux, Unix, Cisco Networking, Cisco Routing &..., Customer Service, Microsoft Office, Variety Of Software, Typing, Troubleshooting, Windows, Computer Hardware, Cisco Routers, Computer Security, Operating Systems, System Administration, Networking, Programming, Windows XP, Network Security, Visual Basic, Network Administration, OS X
Education
Idaho State University 2012 — 2013
AAS, Information Technology
Farm Bureau Mutual Insurance Company of Idaho March 2015 - Present
LadyBug Daycare June 2013 - Present
ON Semiconductor January 2015 - March 2015
Seasons of Hope November 2012 - April 2013
Walmart February 2010 - December 2010
Convergys September 2009 - January 2010
Idaho State University Federal Credit Union June 2007 - August 2009
Wells Fargo July 2006 - June 2007
Sears, Roebuck and Co. August 2004 - July 2006
Dairy Queen July 2002 - August 2004
Skills
Microsoft Excel, Microsoft Office, Customer Service, Management, Microsoft Word, PowerPoint, Supervisory Skills, Cash Management, Cash Register, Cake Decorating, Childcare, Account Management, Java, HTML, 10 Key, Dog Training, Dog Walking, CPR Certified, First Aid, Filing, Digital Photography, Teller Operations, Small Business
Education
Idaho State University 2004 — 2014
Bachelor of Business Administration (BBA), Computer Information Systems
Highland High School 1999 — 2004
High School Diploma, General Studies
Gem State Distributors October 2012 - Present
Mountain West Research August 2012 - Present
Convergys May 2012 - July 2012
Adventure for Kids January 2011 - January 2012
Teleperformance February 2010 - August 2010
McDonald's Corporation July 2008 - October 2009
Honks Dollar April 2008 - June 2008
Skills
Type 40 wpm, Customer Service, Customer Satisfaction, Childcare, Early Childhood..., Fast Learner, Cashiering, Patience, Team-oriented
Education
Idaho State University 2012 — 2016
Bachelor's, Dental Hygiene
Century High School
YouTube April 2014 - Present
Joncorp March 2009 - Present
Joncorp March 2009 - Present
Lewis & Clark College 2011 - 2012
Convergys January 2006 - January 2008
Skills
Technical Support, Troubleshooting, Call Centers, Website Development, Web Design, Engineering, Nurses Assistant, YouTube, Bike Racing, Fitness Training
Education
Idaho State University 2006 — 2011
open, computers
Lewis-Clark State College
Web Page, Digital/Multimedia and Information Resources Design
Stevens-Henager College June 2009 - Present
Stevens-Henager College July 2005 - June 2009
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Skills
Higher Education, Student Affairs, Admissions, Resume Writing, Public Speaking, Career Counseling, Adult Education, Leadership Development, Enrollment Management, Staff Development, Student Financial Aid, Student Development, Academic Administration, Campus, Student Recruiting, Academic Advising
Education
Northwest Nazarene University 2007 — 2009
MBA, Business
Idaho State University 1999 — 2004
Bachelor of Arts, Communications
University of Phoenix September 2009 - Present
University of Phoenix October 2005 - September 2009
University of Phoenix November 2003 - October 2005
Convergys January 2001 - August 2003
Convergys Customer Management Group June 1997 - January 2001
Skills
Higher Education, Staff Development, Leadership Development, Adult Education, Career Counseling, Coaching, Human Resources, Project Management, Training, Research, Public Speaking, Management, Recruiting, Student Counseling, Distance Learning, Student Affairs, Enrollment Management, Leadership, Admissions, Nonprofits, Student Development, Team Building, Retaining Customers, Resume Writing, Student Financial Aid, Software Documentation
Education
University of Phoenix
Master of Science; CA, Counseling - Marriage, Family and Child Therapy
University of Phoenix
Master of Arts, Organizational Management
Illinois State University 1992 — 1996
Bachelor of Science, Political Science
New Destiny Christian Center March 2014 - Present
Emme Banx Small Business Consulting January 2013 - Present
Health Care Support Staffing December 2012 - June 2013
Florida Hospital May 2011 - December 2012
Florida Hospital May 2011 - June 2012
FEMA September 2004 - November 2011
Convergys August 2010 - May 2011
Convergys August 2010 - April 2011
FEMA 2005 - 2011
FEMA September 2004 - January 2007
Skills
Customer Service, Training, Customer Satisfaction, Call Center, Problem Solving, Recruiting, Software Documentation, Analysis, Coaching, Supervisory Skills, Microsoft Office, Outlook, Public Speaking, Microsoft Excel, Data Entry, Community Outreach, Microsoft Word, Healthcare, Nonprofits, Leadership, Government, Project Planning, Leadership Development, Team Building, Policy, Strategic Planning, Event Planning, Interviews, Management, Social Networking
Education
University of Phoenix 2013 — 2014
Bachelor's degree, Business Administration and Management, General
Indian River State College 2009 — 2012
AS, Business Management
Indian River State College 2007 — 2009
BA, Organizational Management
Indian River State College 1999 — 2001
AS, Business Management
Indian River State College 1997 — 1999
A.S, Business Management/Adminstration
Fifth Third Bank May 2015 - Present
Renewal by Andersen August 2013 - October 2014
Midwest Presort Service November 2012 - August 2013
Convergys June 1996 - December 2008
Education
Indiana University Bloomington 1992 — 1996
BS, Accounting and Computer Information Systems
Nassau County Democratic Committee 2015 - Present
SR Lounsbury Consulting May 2011 - Present
Stallings for Idaho May 2014 - November 2014
Suffolk County Democratic Committee August 2013 - November 2013
Idaho Democratic Party August 2012 - November 2012
Convergys September 1999 - September 2008
Skills
Customer Relations, Customer Service, Team Building, Nonprofits, Call Centers, Coaching, Community Outreach, Strategic Planning, Team Leadership, Analysis, Leadership Development, Selling, Higher Education, Media Relations, Data Analysis, Training, Business Strategy, Community Development, Retail, Small Business, Policy, Volunteer Management, Policy Analysis, Politics, Political Campaigns, Volunteering, Public Policy, Community Organizing, Grassroots Organizing, Project Management, Government, Public Speaking, Public Relations, Political Consulting, Political Management, Political Strategy
Education
The George Washington University 2015 — 2017
Master's Political Management (MPM)
Idaho State University 1995 — 2009
BS
Seterus, Inc Asset Manager & Loss Mit OfficerWilshire Credit CorporationFebruary 2006 - March 2010
NACS February 2003 - January 2006
Convergys November 1999 - February 2003
Education
Idaho State University 2000 — 2001
Generals
Idaho State University September 2012 - Present
The Ultimate Shine Auto Detailing October 2011 - Present
Caring Hearts Home Care August 2011 - September 2012
Convergys June 2010 - September 2011
Skills
Customer Service, Technical Support, Leadership, Time Management, Public Speaking, Troubleshooting, Data Entry, Research, Event Planning, Customer Satisfaction, Marketing, Strategic Planning, Teaching, Process Improvement, Project Management, Team Building, Operations Management, Retail, Sales Management, Negotiation, Inventory Management, Sales
Education
Idaho State University 2012 — 2017
Idaho State University 2013 — 2015
ON Semiconductor January 2015 - Present
Convergys August 2014 - January 2015
Lithia Auto Stores May 2014 - August 2014
Idaho State University August 2011 - May 2014
Idaho State University August 2007 - February 2014
Skills
Leadership, Biochemistry, Team Leadership, Troubleshooting, Customer Service, Customer Satisfaction, Coaching, Research, Sales, Chemistry, Biology, Microsoft Excel, Microsoft Word, PowerPoint
Education
Idaho State University 2006 — 2013
"BS", Biochemistry
ASAP Solutions Group, LLC June 2014 - Present
IBM June 2011 - March 2014
Convergys January 2009 - June 2011
Convergys April 2007 - December 2008
Convergys April 2006 - March 2007
Qwest March 1999 - March 2005
Qwest July 1997 - March 1999
Skills
Global Delivery, Software Project..., Requirements Analysis, Solution Architecture, Pre-sales, PMP, Business Process..., IT Management, SDLC, Resource Management, Management
Education
Indian School of Business 2005 — 2006
Post Graduate Program in Business Administration, IT and Operations Management, Analytical Finance
S.R.K.R Engineering College, Andhra University 1992 — 1996
B.E, Electronics and Communications Engineering
St. Ann's College for Women, Hyderabad, India 1990 — 1992
St. Anthony's High School, Hyderabad, India 1980 — 1990
AK Steel Corporation May 2013 - Present
PowerNet October 2009 - April 2011
Convergys January 1997 - July 2003
Quaker Oats September 1993 - August 1996
Deloitte 1989 - 1993
Skills
Mergers, Financial Reporting, Forecasting, Valuation, Financial Analysis, Strategic Planning, Financial Planning, Accounting, Budgeting, Process Improvement, Business Planning, SOX, Due Diligence, Business Strategy, Financial Management, SEC reporting, Financial Modeling, Business Valuation, Enterprise Valuation, Valuation Modeling, Cash Flow Forecasting, Business Acquisition, Cash Flow, Consolidated Financial..., Consolidated Reporting, Discontinued Operations, Turnaround Experience, Turnaround Strategy, Angel Investing, IPO, Budgets, Mergers & Acquisitions, SEC filings, Strategy, Start-ups, Executive Management, Auditing, Leadership, Strategic Financial..., Managerial Finance, Finance, Corporate Finance, Management, Analysis
Education
Northwestern University - Kellogg School of Management 1993 — 1996
MBA
Indiana University Bloomington 1985 — 1989
BS
Workfront January 2014 - Present
Workfront 2012 - 2014
Workfront 2011 - 2012
Microsoft 2005 - 2011
Synchrony (acquired by divine, Blue Road, Cincom Systems) 2000 - 2005
Cincinnati Bell Wireless 1999 - 2000
Convergys 1997 - 1999
Skills
Executive Management, Business Strategy, Strategic Leadership, Go-to-market Strategy, B2B Marketing Strategy, SaaS, Enterprise Software, Product Leadership, Product Management, Product Marketing, Digital Marketing, B2B Marketing, CRM, Sales Enablement, Marketing Communications, Market Research, Positioning, Messaging, Golf, Business Development, Marketing Strategy, Cloud Computing, Strategic Partnerships, Demand Generation, B2B, Leadership, Lead Generation, Program Management, Product Development, Marketing, Strategy, Direct Marketing, Management, Multi-channel Marketing
Education
Indiana University Bloomington
University of Cincinnati
Bachelor of Arts (BA), Mass Communication/Media Studies
Sitel August 2015 - Present
Convergys January 2009 - August 2015
Chartwells (Higher Education Division) September 2001 - December 2008
Chartwells August 2001 - October 2008
Skills
Leadership, Management, Social Media, Training, Customer Service, Customer Satisfaction, Retail, Menu Development, Public Speaking, Team Management
Education
Idaho State University 1999 — 2002
Unfinished, Computer Science
Medtronic March 2011 - Present
Sanofi-aventis pharmaceuticals January 2003 - March 2011
Rapidigm Inc July 2001 - December 2002
Barrywehmiller.com March 2000 - May 2001
Convergys July 1997 - March 2000
Education
Indiana University - Kelley School of Business 1993 — 1997
Business, Computer Information Systems.
Salesforce February 2015 - Present
Salesforce.com July 2013 - January 2015
Salesforce.com September 2011 - June 2013
Salesforce.com December 2008 - October 2011
Endeca Technologies, Inc. July 2006 - December 2008
Vendavo January 2006 - June 2006
Convergys 2002 - 2005
Clarify July 1998 - December 2001
Parametric Technology Corporation (PTC) 1996 - 1998
Arrow International 1992 - 1996
Skills
Professional Services, Salesforce.com, Solution Selling, SaaS, Enterprise Software, Cloud Computing, Direct Sales, Analytics, Account Management, Business Intelligence, Business Alliances, CRM, Demand Generation, Lead Generation, Marketing Automation, PaaS, Sales, Sales Enablement, Sales Management, Sales Process, Selling, Software Industry, Strategy, Go-to-market Strategy
Education
Indiana University Bloomington 1985 — 1989
Bachelor of Science, Accounting
Mueller Systems April 2013 - Present
HCL AXON February 2006 - March 2013
Convergys November 2004 - November 2005
Entergy September 2002 - November 2004
Skills
Business Analysis, Business Process, Integration, SAP, CRM, Testing, Management, Data Migration, Strategy, Business Objects, SAP R/3, ERP, SD, Business Process..., SAP CRM, SAP MM, ITIL, Business Transformation, Training, Business Requirements, SAP ERP, SAP Implementation, Business Process Design, IDOC, ECC
Education
Indiana University - Kelley School of Business 1998 — 2002
BBS, Finance
Convergys October 2009 - Present
Texas Center for Applied Technology July 2005 - September 2009
Office of Graduate Studies 2003 - 2005
COSTFORD 1998 - 2000
Skills
Prototyping, Information Architecture, User Experience, Interaction Design, Information Design, User Interface Design, Product Design, Product Strategy, CSS, Usability Testing, HTML, User-centered Design, Heuristic Evaluation, Wire Framing, Experience Design, Photoshop, User Interface, SEO, Task Analysis, Web Design, Visio, Graphic Design, Business Analysis, Human-computer..., Usability Design, Web 2.0, CMS, Research Design, Analytics, Web Applications, Requirements Analysis, Content Management, Customer Experience, Mobile, Software Design, User Experience Design, Visual Design, Usability Engineering, Mobile Applications, Wireframes
Education
Texas A&M University 2001 — 2004
M. Arch, Architecture
Indian Institute of Technology, Roorkee 1993 — 1998
B. Arch, Architecture
Paycor February 2014 - Present
Convergys May 2013 - February 2014
Skills
Customer Service, Social Media, Time Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Stata, Leadership, Motivation, Collaboration, Preparation, Can Do Approach, Team Building, Event Planning, Team Leadership, Teamwork, Public Speaking, Access, Marketing
Education
Illinois State University 2008 — 2012
Economics, Economics and Business Administration
Mountain America Credit Union April 2015 - Present
Mountain America Credit Union April 2015 - Present
Convergys August 2010 - June 2011
Hollywood Video June 2009 - August 2010
The Malt Shoppe June 2007 - August 2008
Skills
Customer Service, Invoicing, Management, Customer Satisfaction, Leadership, Team Leadership, Training, Team Building, Outlook, Call Centers
Education
Independence University 2013 — 2016
Business, 4.0
Convergys September 2007 - Present
Avon Products July 2004 - August 2007
Skills
Vendor Management, Supply Chain Management, Supply Chain, Management, Contract Negotiation, Telecommunications, Procurement, Negotiation, Integration, Supply Management, Risk Management, Wireless, Process Improvement, Outsourcing, Business Analysis, Operations Management, Project Management, Professional Services, Business Process, Logistics, Strategic Planning, Business Process..., Strategy, Team Leadership, Change Management, Team Building, Microsoft Excel, Data Analysis, PeopleSoft, Budgets, Project Planning, Sourcing, Time Management, Cross-functional Team..., Forecasting, Competitive Analysis
Education
University of Cincinnati College of Business 2003 — 2004
MBA, Marketing, Finance
Indiana University Bloomington 1994 — 1998
BS, Marketing
Sprinklr December 2013 - Present
Rackspace Hosting November 2010 - December 2013
Intel Corp. 2001 - November 2010
Convergys 1999 - 2001
Tata Consultancy Services 1994 - 1999
Skills
Hadoop, Cloud Computing, Agile Methodologies, Big Data, REST, SOA, Distributed Systems, Analytics, Java, C++, Web Services, SOAP, Scrum, SaaS, Architecture, Scalability, Data Mining, Machine Learning, J2EE, HBase, Hive, Sqoop, Flume, MapReduce, Spring, Hibernate, OpenStack, Varnish Cache, OOA/D, Linux, Virtualization, Groovy, Grails, Java Enterprise Edition
Education
The University of Texas at Austin
M.S.
Indian Statistical Institute
M.Tech.
University of Hyderabad
M.S
Lake County Sheriff's Office February 2012 - Present
VIllage of Round Lake September 2004 - February 2012
Convergys May 2000 - September 2004
Education
Illinois State University 1996 — 2000
Western Washington University 1998 — 1999
Warren Township High School 1992 — 1996
Interactions LLC August 2015 - Present
Avaya February 2015 - July 2015
Genesys April 2014 - January 2015
Genesys September 2011 - April 2014
Convergys November 2010 - 2011
Aspect Software February 2000 - November 2010
Eaton Corporation April 1991 - February 2000
Skills
MCTS, Contact Centers, VoIP, Microsoft Certified..., Call Logging, CTI, IVR, ACD, Unified Communications, Microsoft Technologies, Enterprise Software, Telephony, Avaya, CRM, Call Center, Call Centers, Channel Partners, Call Routing, Cisco Call Manager, Cisco Technologies, Cloud Computing, Customer Experience, Data Center, Genesys, Go-to-market Strategy, Hosted Services, IP, IP PBX, Inbound Marketing, Integration, Managed Services, Lync, Mobile Devices, Pre-sales, Professional Services, RFP, Routing, SIP, SIP Trunking, SaaS, Sales Engineering, Salesforce.com, Solution Architecture, Solution Selling, Speech Recognition, Switches, System Deployment, TCP/IP, Telecommunications, Unified Messaging
Education
University of South Florida 1986 — 1991
BSEE
Indian River Community College
NGA Human Resources April 2013 - Present
NGA Human Resources April 2011 - March 2013
NGA Human Resources June 2010 - March 2011
Convergys August 2007 - May 2010
Convergys April 2006 - August 2007
CitiStreet June 2002 - April 2006
CGI February 1999 - June 2002
Tata Consultancy Services March 1995 - February 1999
Skills
Vendor Management, PeopleSoft, SDLC, Functional Analysis, Requirements Analysis, Business Analysis, Business Process..., Software Project..., Program Management, Business Process, Outsourcing, Integration, Process Improvement, Visio, Business Process..., PMP, Enterprise Architecture, Solution Architecture, Management, Disaster Recovery, IT Strategy, Project Management, IT Management, Change Management, ERP, Data Center, Leadership, Project Delivery, Project Portfolio..., IT Service Management, PMO, Business Transformation, Requirements Gathering, Governance, Service Delivery, ITIL, Information Technology, Pre-sales, Software Development, Quality Assurance, SharePoint, Resource Management, Systems Analysis, Offshoring, Global Delivery, Data Migration, Business Requirements, Business Process Design
Education
Indian Institute of Technology, Kharagpur 1993 — 1995
M Tech, Transportation Engineering
Jawaharlal Nehru Technological University 1989 — 1993
B. Tech, Civil Enginieering
The Cincinnati Insurance Companies January 2013 - Present
MedPlus April 2008 - January 2013
dbaDIRECT 2007 - 2008
Convergys September 2002 - October 2007
eMIS July 2000 - July 2002
Skills
SDLC, Unix, Software Development, Data Warehousing, Oracle, SQL, Software Project..., Database Design, PL/SQL, Requirements Analysis, Performance Tuning, Databases, DB2, Data Modeling, Database Administration, Enterprise Architecture, Linux, Solaris
Education
Indian Institute of Technology, Bombay 1989 — 1991
M.Tech., Structural Engineering
National Institute of Technology Warangal 1984 — 1988
B.Tech., Civil Engineering
SteelBids, Inc. September 2013 - Present
Nucor Corporation May 2008 - September 2013
Convergys April 2007 - May 2008
Gap Inc. January 2004 - April 2007
Jeld-Wen June 2001 - December 2003
Skills
Forecasting, Process Improvement, Financial Analysis, SAP, Capital Budgeting, Budgets, Financial Modeling, Auditing, Financial Reporting, Analysis, Microsoft Excel, Access, Business Planning
Education
Illinois State University
B.S., Industrial Technology
University High School
Pizza Hut September 2014 - Present
Cramer Imaging October 2010 - Present
Self employed April 2010 - Present
Convergys September 2012 - May 2014
Convergys May 2012 - September 2012
Convergys November 2011 - May 2012
School District #25 November 2010 - December 2011
Idaho State University November 2000 - April 2010
Idaho State University September 2000 - January 2008
Idaho State University June 1998 - September 2000
Skills
Troubleshooting, Technical Support, Call Centers, Leadership, Computer Technology, Childcare, Youth Leadership, Software Documentation, Networking, Customer Service, Professional Phone..., Special needs, Windows Server, Data Center, Servers, Web Design, Web Development
Education
Independence University 2014 — 2015
Master of Business Administration (M.B.A.), Emphasis in Entrepreneurship
Stevens-Henager College 2011 — 2014
Bachelor's Degree, Programming Emphasis Computer Science program, Summa Cum Laude
Idaho State University 1992 — 2002
Computer Science
Pocatello High School 1989 — 1992
High School Diploma, High School
InterCall January 2012 - Present
InterCall January 2007 - February 2012
Fujitsu Consulting January 2006 - December 2006
Convergys January 1998 - December 2004
AT&T American Transtech 1993 - 1998
AT&T 1984 - 1990
Skills
Strategy, CRM, Telecommunications, Outsourcing, Business Development, Management, Leadership, Product Marketing, Unified Communications, Partner Management, Business Strategy, Executive Management, Call Centers, Process Improvement, Data Center, Sales, Strategic Partnerships, Mobile Devices, BPO, SaaS, Go-to-market Strategy, Strategic Planning, Video Conferencing, Operations Management, Solution Selling, Project Planning, Lead Generation, Customer Service, Vendor Management, Integrated Marketing, Start-ups, Managed Services, Cloud Computing, Software Development, Sales Process, Channel Partners, Selling, Professional Services, Customer Experience, VoIP, Integration, Account Management, Product Management, Cross-functional Team..., Enterprise Software, Competitive Analysis, Sales Operations, Call Center, Direct Sales, Customer Retention
Education
Indiana University - Kelley School of Business 1993 — 1993
University of Massachusetts Dartmouth 1977 — 1981
Bachelor of Science
Liberty Mutual Insurance July 2014 - Present
Army National Guard 2009 - Present
Convergys 2009 - January 2014
Convergys 2005 - 2009
Convergys 2001 - 2005
Skills
Blended Learning, Performance Consulting, Needs Analysis, Leadership Development, Instructional Design, Captivate, Learning Management, E-Learning, Employee Training, Training, Staff Development, Change Management, Instructor-led Training, Team Leadership, Learning Management..., ADDIE
Education
Idaho State University 1991 — 1995
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Atlanta Compressor, LLC September 2014 - Present
Horizon Software International, LLC. April 2012 - August 2014
DataScan Field Services August 2008 - February 2012
DataScan Field Services September 2006 - August 2008
Auction123 January 2006 - September 2006
Trucking Group Leasing May 2005 - January 2006
Convergys October 2004 - May 2005
Tony V's Sunrooms and Spas June 2004 - August 2004
Domestic Uniform Rental January 2004 - May 2004
Panera Bread 2001 - 2004
Skills
Process Improvement, Customer Satisfaction, Team Building, Quality Assurance, Operations Management, Inventory Management, Team Leadership, Leadership, Customer Service, Budgets, SDLC, Strategic Planning, Purchasing, Auditing, Business Analysis, Business Development, New Business Development, Vendor Management, Management, Software Documentation, Customer Retention, Training, Six Sigma, Automotive, Continuous Improvement, CRM, Project Management, Product Management, Program Management, Sales Operations, Negotiation, Cross-functional Team..., Forecasting, Product Development, Sales, Project Planning, Account Management, Manufacturing, Performance Management, Sales Management, Testing, Competitive Analysis, Requirements Analysis, Visio, Marketing, Retail, Microsoft Office, Pricing, Coaching, Sales Process
Education
Indiana University Bloomington 1995 — 1996
Business, Management, Marketing, and Related Support Services
Blue Cross Blue Shield January 2005 - Present
Idea Integration 2000 - 2002
CBIS 1986 - 2000
Convergys 1986 - 2000
Cincinnati Bell Information Systems 1986 - 2000
Cincinnati Bell 1986 - 1999
Skills
IT Management, Software Development, Infrastructure Planning, Requirements Analysis, Business Analysis, SDLC, Iterative, Integration, Change Management, Program Management, Disaster Recovery, Database Management, Business Intelligence
Education
Illinois State University 1982 — 1986
Bachelor of Science (BS), Computer Science
Intrepid Learning Solutions January 2008 - Present
Convergys April 2000 - November 2007
Education
Utah State University 1997 — 1998
MS, Instructional Design
Idaho State University 1987 — 1990
BA, Mass Communications/Business Administration
Blackfoot High School 1965 — 1968
High School
JPMorgan Chase June 2008 - Present
Northern Illinois University April 2007 - June 2008
Convergys August 1991 - March 2007
Education
Illinois State University
Convergys 1994 - Present
RJR Nabisco 1992 - 1994
Skills
CRM, Customer Experience, Vendor Management, Outsourcing, BPO, Market Research, Call Center, Strategy, Team Management, Business Process..., Cross-functional Team..., Program Management, Analytics, Management, Call Centers, Process Improvement
Education
Indiana University - Kelley School of Business
B.S., Business - Marketing
Bank of America January 2013 - Present
Weill Cornell Medical College February 2010 - October 2012
MedImmune September 2008 - June 2009
ExxonMobil February 2008 - July 2008
Inland Empire Utilities Agency July 2007 - January 2008
Eastman Kodak May 2005 - June 2007
Bexar County December 2004 - April 2005
Convergys May 2004 - December 2004
Starbucks May 2003 - August 2003
Skills
SAP HR, Business Analysis, Human Resources, ABAP, HRIS, SAP Implementation, SAP Portal, SAP Solutions, ESS, SAP, Payroll
Education
Illinois Institute of Technology 2001 — 2003
Master's Degree, Computer Science
Sir M. Visvesvaraya Institute of Technology 1996 — 2000
Bachelor's Degree, Electrical and Electronics Engineering
American Modern Insurance Group March 2013 - Present
Hill-Rom January 2013 - Present
PCCW Solutions November 2011 - April 2012
Cathay Pacific Airways November 2008 - June 2011
Cathay Pacific Airways November 2008 - June 2011
Convergys May 2007 - September 2008
Convergys Corporation May 2007 - September 2008
VENSOFT INC 2007 - 2008
Wells Fargo & Co May 2006 - May 2007
AwareToys, Inc November 2005 - May 2006
Skills
Business Intelligence, Requirements Analysis, Data Warehousing, SDLC, ETL, Business Analysis, PL/SQL, Oracle, Data Modeling, Cognos, Visio, Business Objects
Education
Illinois Institute of Technology 2004 — 2006
Master of Science, Marketing Communication
Illinois Institute of Technology-Stuart Graduate School of Business 2004 — 2006
Master of Science, Marketing Communication
South China University of Technology 1999 — 2003
Bachelor of Science, Electrical Engineering
Interactive Intelligence May 2015 - Present
Anchor Point Technology Resources March 2014 - May 2015
Hewlett-Packard October 2004 - March 2006
Convergys August 2003 - October 2004
Skills
Team Management, Business Development, Management, Service Delivery, Project Management, Requirements Analysis, Customer Service, Technical Support, Human Resource..., Training and development, Needs Analysis, Business Analysis, SDLC, ITIL, SQL, Global HR Leadership, Education, Educational Technology, Educational Leadership, Vendor Management, Training, Networking, CRM, Information Technology, Software Project..., Process Improvement
Education
Indiana State University 2013 — 2015
Master of Science (M.S.), Human Resources Development
ICFAI Hyderabad, India 2006 — 2007
Diploma in Business Management, Business Management
Karnatak University 2000 — 2003
Bachelor Of Computer Applications, Computer Applications
Convergys 2011 - 2014
MRops, Inc. September 2010 - August 2011
Synovate 2005 - 2010
Walker Information 1995 - 2005
Skills
Quantitative Research, Market Research, Marketing Research, Customer Insight, Focus Groups, Qualitative Research, SPSS, Data Collection, Data Analysis, Segmentation, Advertising Research, Survey Design, Primary Research, Consumer Behaviour, Questionnaire Design, Competitive Intelligence, Online Research, SAS, Analytics, Confirmit, Market Analysis, Business Insights, Database Design, Databases
Education
Indiana University Bloomington 1984 — 1987
Beaded Hope November 2005 - Present
Jennifer's Designs May 2004 - December 2009
Convergys June 1998 - May 2000
Convergys October 1988 - May 2000
Convergys November 1997 - May 1998
Convergys September 1996 - November 1997
Convergys December 1994 - September 1996
Convergys November 1992 - December 1994
Covergys May 1991 - November 1992
Cincinnati Bell Telephone October 1988 - May 1991
Skills
Non-profits, Strategic Planning, Marketing Communications, Microsoft Excel, Change Management, New Business Development, Marketing, Nonprofits, Strategic Partnerships
Education
Xavier University 1990 — 1993
MBA, Business Administration
Indiana University Bloomington 1983 — 1987
BS, Decision Sciences
Solaris Energy, LLC August 2012 - Present
Versatex October 2011 - June 2012
PPM Technologies Inc 2008 - 2010
Convergys 2004 - 2008
Convergys 2004 - 2005
Cetacean Networks 2000 - 2004
ADC 1998 - 2000
AT&T 1994 - 1998
Skills
Mergers, Strategic Planning, Start-ups, Business Development, Business Strategy, Business Planning, Telecommunications, Acquisition Integration, Program Management, Process Improvement, Strategic Partnerships, Forecasting, Financial Modeling, Product Management, Operations Management, Cross-functional Team..., Corporate Development, Strategy, Competitive Analysis, Management Consulting, Leadership, Mergers & Acquisitions, Management, Finance, Due Diligence
Education
Lafayette College 1983 — 1997
BSEE, Electrical Engineering
Indiana University Bloomington 1992 — 1994
MBA, Finance & Operations
Stericycle October 2013 - Present
Stericycle November 2011 - October 2013
CDW May 2007 - November 2011
Rand McNally & Company December 2005 - May 2007
Acxiom September 2004 - December 2005
Convergys June 2000 - September 2004
Skills
Data Warehousing, Business Intelligence, ETL, Databases, Oracle, SDLC, Visio, Microsoft SQL Server, SQL, SharePoint, SSIS, Requirements Analysis, Unix
Education
Illinois State University 1996 — 2000
BIS, Chemistry
Ryder System, Inc. March 2005 - Present
Convergys November 2001 - March 2005
iGATE Global Solutions October 1997 - October 2001
ICL Fujitsu March 1996 - October 1997
Fujitsu ICIM 1996 - 1997
Skills
Business Analysis, DB2, Integration, Java, Microsoft SQL Server, Oracle, Process Improvement, Programming, RPG, Requirements Analysis, SDLC, SQL, Software Development, Software Project..., Testing, Unix, VB.NET, Vendor Management, ERP
Education
Indian Institute of Technology, Delhi 1992 — 1995
M.Sc., M.Tech., Physics, Applied Optics
Infor December 2004 - Present
Convergys January 1995 - December 2003
Skills
Microsoft SQL Server, Enterprise Software, Software Development, XML, Integration, Testing, Cloud Computing, Unix, Software Project..., SQL, SaaS, SOA, Requirements Analysis, .NET, Business Analysis, Sencha, extJS, HTML 5, JavaScript, C#, VB.NET, Visual Studio, T-SQL, ASP.NET, Syteline ERP
Education
Indiana University Bloomington 1991 — 1995
HP Enterprise Services 2009 - Present
Control Engineers, PA August 2005 - July 2009
Convergys August 2003 - August 2005
Education
Idaho State University 2003 — 2005
Associate, Electronics Instrumentation
Idaho State University 1997 — 2002
Computer Information Systems
Bailey & Co. CPAs August 2006 - Present
Convergys September 2000 - July 2006
Skills
Auditing, Training, Customer Service, Financial Analysis, Budgets, Financial Reporting, Microsoft Excel, Microsoft Office, Team Building, Leadership, QuickBooks
Education
Idaho State University 2000 — 2006
BBA, Accounting & CIS
Convergys Technical ConsultantNetCracker2012 - Present
Skills
Requirements Analysis, SDLC, Vendor Management
Education
Indiana University Bloomington 1984 — 1988
Coca-Cola North America Group May 2013 - Present
Coca Cola Refreshments January 2012 - May 2013
Convergys September 2009 - January 2012
MPI Consulting February 2006 - July 2009
Adams, Nash, Haskell and Sheridan April 2001 - January 2006
Skills
Employee Relations, Human Resources, Personnel Management, Succession Planning, Labor Relations, Performance Management, Training, Strategic Planning, Talent Management, Talent Acquisition, Employee Engagement, Onboarding, Change Management, Executive Coaching, Leadership
Education
Indiana University Bloomington 1997 — 1999
Masters of Public Affairs (MPA)
University of Oregon 1991 — 1996
Bachelor of Arts, Political Science and Sociology
Convergys April 2010 - April 2013
DaVita July 2009 - November 2009
The Home Depot November 2006 - June 2008
Brooks Business Consultants January 1998 - October 2006
PrideStaff March 2006 - June 2006
Weil-McLain May 2005 - December 2005
City of Greenwood Village April 2002 - February 2004
U S West Communications September 1996 - October 1997
Sara Lee Coporation December 1994 - August 1996
Kraft Foods Group April 1984 - November 1994
Skills
Employee Relations, Recruiting, Coaching, Performance Management, Process Improvement, Benefits Administration, Labor Relations, Compensation, Conflict Resolution, Negotiation, HRIS, Succession Planning, Training, Human Resources, Personnel Management, Management, Onboarding, Employee Benefits, Hiring, Employee Engagement
Education
University of Phoenix 2008 — 2010
MBA, Business
Indiana University Bloomington
BS, Business
Hobsons December 2011 - Present
Streamline Health March 2010 - August 2011
Convergys January 2008 - December 2009
Convergys Corporation March 2004 - December 2007
Convergys Corporation August 1997 - March 2004
Skills
Software Project..., Team Management, Business Process, Process Management, Project Management, Process Improvement, Integration, Risk Management, Management, Business Strategy, Change Management, Business Analysis, Data Warehousing, Testing, PMP, Agile Methodologies, Strategic Planning, Enterprise Software, Training, Business Requirements, Vendor Management, SDLC
Education
The George Washington University 1994 — 1997
Masters Certificate, Project Management
Xavier University - Williams College of Business 1980 — 1983
MBA, Business Administration with Information Systems concentration
Indiana University Bloomington 1975 — 1979
Bachelors, Biological Science
Convergys June 2001 - Present
LPK March 1998 - May 2001
Sylvan Learning Centers March 1997 - February 1998
Mutual of Omaha June 1996 - February 1998
Lakota Local Schools August 1995 - June 1996
Switzerland County High School August 1994 - June 1995
Skills
Quality Assurance, Training, Process Improvement, BPO, Call Centers, Editing, Team Management, Sales, Instructional Design, Instructor-led Training, Software Documentation, Vendor Management, Technical Writing, Program Management, Performance Management, Management
Education
Indiana University Bloomington 1990 — 1994
Bachelor of Science, Secondary Education: English (Minor in U.S. History)
Axcess Financial January 2013 - Present
Citi September 2010 - January 2013
Convergys June 2009 - October 2010
PNC (National City) October 2008 - June 2009
Fifth Third Bank 2005 - 2008
Skills
Forecasting, Corporate Finance, Hyperion Enterprise, ALM, VBA, QRM, Bloomberg, Intex, Capital Budgeting, Consumer Credit..., Loss and Delinquency..., Interest Rate Risk..., Asset-Liability..., NII Forecasting and..., Advanced Excel Modeling, MBS Analytics, PCI Loans (SOP 03-3), P&L and Balance Sheet..., Hyperion, International Finance..., Basic Spanish Language..., SAS Base/EG
Education
Indiana University - Kelley School of Business 2000 — 2003
B.S., Finance
University of Cincinnati College of Business 2009 — 2012
M.S., Accounting
CMC Ltd 2011 - Present
Convergys December 2006 - November 2010
AerialView Technologies 2005 - 2006
3Com 2004 - 2005
A4 Networks 2001 - 2003
Nortel Networks 1988 - 2001
Education
Indian Institute of Technology, Madras
B.Tech
National Institute of Industrial Engineering
Post Graduate
Convergys February 2011 - Present
Convergys August 2009 - February 2011
Convergys January 2008 - December 2008
Comair Holdings June 2004 - December 2007
Comair Holdings December 1999 - June 2004
Skills
Talent Acquisition, Employee Relations, Onboarding, Applicant Tracking..., Recruiting
Education
Illinois State University
CFE Federal Credit Union July 2013 - Present
CFE Federal Credit Union February 2005 - June 2013
CFE Federal Credit Union February 2002 - February 2005
CFE Federal Credit Union January 2001 - January 2002
Convergys January 2000 - January 2001
Staples January 1997 - January 2000
Skills
Active Directory, Networking, Vendor Management, Email Marketing, Management, Project Management, Microsoft Office, Online Advertising, Social Media Marketing, Team Building, Banking, Customer Service, Mortgage Lending, Credit, Software Documentation, Microsoft Excel, Strategic Planning, Business Strategy, Leadership, Photoshop, Online Marketing, Project Planning
Education
Indian River Community College 1995 — 2000
A.S, Computer Programming
Indian River State College 1995 — 2000
AS, Computer Programming
Avalon Valley Rehabilitation April 2009 - December 2011
Convergys October 1996 - March 2008
Source One/Office Systems Installations September 1991 - October 1996
HT Interiors July 1985 - September 1991
Skills
Telecommunications, Telephony, Call Centers, VoIP, Avaya, T1, DSL, IP, Provisioning, Ethernet, ISDN, Switches, Contact Centers, Routing, System Deployment
Education
Indiana University Bloomington 1977 — 1981
Bachelor of Science in Business, Business Administration and Management, General
Policy Studies August 2004 - Present
Convergys February 2002 - April 2004
Education
Indian River State College 2005 — 2006
N/A, General
Convergys August 2014 - Present
Follett Higher Education Group April 2010 - March 2013
Direct Brands (formerly BMG/Columbia House) 2007 - September 2009
BMG Columbia House 1996 - 2006
Columbia House 1994 - 1996
Columbia House 1986 - 1994
Skills
Process Improvement, DB2, E-commerce, Vendor Management, SDLC, SharePoint, Cross-functional Team..., Data Warehousing, Analytics, COBOL, Agile Methodologies, Business Analysis, IT Strategy, SAP, Integration, Requirements Analysis, Technical Leadership, Visio, CRM, Team Building, Outsourcing, Project Management, Business Process, Training, Analysis, Performance Management, Project Planning, Team Leadership, Testing, Operations Management, Business Process..., Software Development, Troubleshooting, Software Project..., Access, MS Project, ERP, Databases, IT Management, Management, Program Management, Business Intelligence, Leadership, Quality Assurance, Software Documentation, Budgets, Requirements Gathering, Systems Analysis, Information Technology, Disaster Recovery
Education
Indiana State University 1980 — 1986
BS, History/Computer Science
University of Michigan 1975 — 1977
History/Political Science
New Horizons Jacksonville
JM Family Enterprises April 2007 - Present
HR StaffLink March 2004 - April 2008
Metris Companies August 2000 - November 2003
Convergys November 1998 - August 2000
JM Family Enterprises March 1987 - April 1998
Education
University of Phoenix - Jacksonville Campus 2001 — 2003
Master of Business Administration (MBA), Computer/Information Technology Administration and Management, 4.0
Indiana University Bloomington 1980 — 1984
Public Administration, Personnel Management & Labor Relations
The Smith Group February 2013 - June 2013
Century Link April 2011 - October 2012
Convergys July 2010 - April 2011
Idaho State University August 2009 - July 2010
Fairchild Semi April 2006 - January 2009
Schwan's September 2005 - April 2006
US Bank July 2004 - August 2005
Fujitsu GMD October 1994 - August 2001
Skills
Excel, Access, Word, Microsoft Office, Troubleshooting, Microsoft Excel, PowerPoint, Accounts Payable, Team Building, Microsoft Word, Call Centers, Marketing Strategy, Marketing, Customer Service, Sales, Training, Public Speaking, Strategic Planning, Negotiation
Education
Idaho State University 2009 — 2011
BS, Human Resources Training and Delevopment
Mt. Hood Community College 2002 — 2005
Associate Degree, Computer Applications
Toyota Rent-A-Car 1994 — 1994
Certificate in Car Rental Management
Allstate September 2011 - Present
Convergys June 2010 - September 2011
Convergys January 2008 - January 2010
Skills
Blended Learning, Training, Training Delivery, Instructional Design, Performance Consulting, Performance Management, Call Centers, Needs Analysis, Learning Management, Employee Engagement, Talent Management, E-Learning, Coaching, Performance Improvement, Organizational Learning, Leadership Development, Employee Training, Workshop Facilitation, Organizational..., Soft Skills
Education
Idaho State University 2001 — 2006
BS, Human Resource Training Development
DeVry Inc. 2012 - 2013
Coventry Health Care May 2008 - June 2009
Convergys June 2000 - November 2007
convergys 2000 - 2007
LINC Capital May 1995 - April 2000
Skills
Certified Project..., Microsoft Office 2003, SharePoint, Live Meeting, Risk Management, Analysis
Education
Illinois State University
BS, Economics
North Central College
Dual Masters Program In Progress, MIS / MBA
VXI Global Holdings July 2015 - Present
Kroger January 2015 - July 2015
Kelly Services March 2014 - December 2014
Convergys May 2011 - March 2014
Provena Health April 2008 - April 2011
Robert Half International April 2007 - March 2008
Maxim Healthcare Services February 2005 - March 2007
Skills
Accounts Receivable, PeopleSoft, Accounts Payable, Accounting, QuickBooks, Auditing, Microsoft Excel, Data Entry, Financial Reporting, Employee Benefits, Meditech, Invoicing, Budgets, Variance Analysis, Healthcare, Outlook, Human Resources, Process Improvement, Microsoft Word, Access, Onboarding, Management, Employee Relations, HRIS, Recruiting, College Recruiting, Interviews, Performance Management, Hiring, Applicant Tracking..., Leadership, FMLA, Payroll, Sourcing, Personnel Management, Job Descriptions, Executive Search, Temporary Placement, Temporary Staffing, Employment Law, Talent Acquisition
Education
University of Cincinnati 2005 — 2006
Master of Science; Graduate, Human Resource Management, 3.85
Indiana University - Kelley School of Business 2000 — 2004
Bachelor of Science, Accounting and Operations, 3.8
Homewood-Flossmoor High School 1996 — 2000
High School, ALL, 3.9
Now January 2011 - Present
Convergys November 2004 - January 2011
Skills
Requirements Analysis, Solution Architecture, SDLC, Unix, Oracle, Integration, Testing, SQL, Software Project...
Education
IIT Madras 1974 — 1974
Sri Paramakalyani College 1970 — 1974
Bachelor of Science (BSc), Physics
Occidental Petroleum Corporation August 2008 - August 2011
CBI Unlimited, Inc. August 2007 - May 2008
Provident Title and Mortgage, Inc. May 2006 - July 2007
Texas Roadhouse March 2003 - May 2006
Convergys October 2000 - February 2003
KFC May 1990 - September 2000
Skills
Microsoft Office, Gas, PowerPoint, Policy, Government, Research, Office Administration, Office Management, File Management, Accounts Receivable, Purchasing, Project Planning, Reliability
Education
Idaho State University 1993 — 1993
Generals
Pocatello High School 1990 — 1993
Convergys August 2011 - 2012
Walmart October 2008 - March 2011
Education
Idaho State University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Expert Global Solutions November 2011 - October 2015
Sallie Mae August 2005 - April 2010
Citi August 2001 - April 2005
Convergys August 1999 - August 2001
First National Bank of Marin November 1994 - August 1998
Skills
Call Center Development, Coaching, New Hire Training, Customer Service, Call Center, Workforce Management, Outsourcing, Performance Management, BPO, Organizational..., Employee Relations, Finance, Strategic Planning, Microsoft Excel, Vendor Management, Staff Development, Process Improvement, File Management, Recruiting, Microsoft Office, Call Centers, Team Building, Management, Human Resources, Time Management
Education
Indiana University-Purdue University at Indianapolis 1987 — 1989
English Language and Literature, General
Indiana University Bloomington 1984 — 1987
English
Vantiv, Inc. March 2012 - Present
Siemens IT Solutions, Inc. February 2004 - December 2011
Convergys October 1998 - February 2004
Huntington National Bank August 1995 - October 1998
Fifth Third Bank June 1990 - August 1995
Skills
Financial Management, Financial Modeling, Financial Accounting, Financial Analysis, Financial Reporting, Financial Markets, Excel, Visual Basic, SQL, Essbase, Hyperion, Variance Analysis, Pivot Tables, Bloomberg Terminal, Cash Flow, Financial Forecasting, Board Presentations, DCF, Vlookup, Ad Hoc Reporting, VBA, Cost Accounting, Sensitivity Analysis, IRR, Corporate Finance, GAAP, NPV, Cash Flow Forecasting, Accounting, General Ledger, Consolidation, Financial Projections, Cash Management, Forecasting, Financial Systems, Capital Budgeting, Financial Data, Reporting & Analysis, Reconciliation, Budget Analysis, Managerial Finance, Budgets
Education
University of Cincinnati College of Business 1996 — 1998
Masters of Business Administration, Finance
Indiana University Bloomington 1985 — 1990
Bachelor of Science, Finance
Citi 2014 - Present
U.S. Bank February 2013 - July 2014
U.S. Bank September 2012 - February 2013
Convergys 2001 - 2012
Tata Consultancy Services 1997 - 1999
Education
Indian Institute of Technology, Madras 1996 — 1998
Master's degree
J.R. Simplot Company January 2009 - Present
J.R. Simplot Company January 2009 - Present
J.R. Simplot Company January 2009 - Present
Convergys January 2000 - April 2008
Skills
Food Industry, Food, FMCG, Food Safety, Forecasting, Food Service, Sales Management, Product Development, Supply Chain, Process Improvement, Inventory Management, Cross-functional Team..., Strategic Planning, Agriculture, Continuous Improvement, Budgets, HACCP, Negotiation, Team Building
Education
Western Governors University 2011 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General, Sophmore
Idaho State University 1999 — 2001
Isaac M. Wise Temple January 2013 - Present
Share the Luck Foundation, Inc. 2010 - Present
Resonate Marketing Group 2012 - 2013
Convergys 1991 - 2004
Cincinnati Bell 1990 - 1991
Clarion Hotel 1989 - 1990
Skills
Performance Management, Project Management, Team Facilitation, Executive Coaching, Workshop Facilitation, Leadership Development, Creative Problem Solving, Nonprofits, Organizational..., Staff Management, Staff Development, Collaborative Leadership, Communication, Social Media, Customer Satisfaction, Web Project Management, Web Content Management, Vendor Management, Event Management, Community Engagement, Member Relations, Creative Nonfiction..., Storytelling, Social Action
Education
Indiana University Bloomington 1985 — 1989
Bachelor of Arts (BA), Industrial and Organizational Psychology
McDonald's Corporation May 2013 - Present
Convergys November 2010 - May 2012
The Wendy's Company May 2009 - August 2010
Skills
Microsoft Word, Microsoft Excel, Minitab, Google Chrome, Leadership, Sales
Education
Idaho State University 2011 — 2016
Accounting
Utah State University 2010 — 2010
Mechancial Engineering
Hales Groves / southern fulfillment services October 2014 - December 2014
Convey Health Solutions August 2014 - November 2014
Kmart Corporation May 2014 - August 2014
Convergys April 2013 - July 2013
Word In The World Bible Theology September 2006 - February 2013
Alpine Access October 2012 - January 2013
Liberty Medical Supply April 2012 - September 2012
Aegis Global Academy March 2012 - April 2012
QVC October 2009 - December 2009
Babies R Us August 2008 - October 2009
Skills
Typing, Cashiering, Customer Service, Call Centers, Technical Support, Technology, Apple, Cpr Certified, Nursing, Computers, Reading, Communication Skills, Tablets, People Skills, People-oriented, Communication, Sales, Multi-line Phone
Education
Warner University 2010 — 2012
Associate's Degree, Business Administration and Management, General
Indian River State College 2008 — 2009
Associate's Degree, Registered Nursing/Registered Nurse
Indian River Community College 2007 — 2008
High School, General Studies, 9-12
Idaho Department of Labor December 2002 - Present
Convergys December 1999 - December 2002
Skills
Unemployment Claims, Employment services, Customer Service, Performance Management, Interviews, Training, Employee Training, Coaching, Employee Engagement, Leadership, Employee Benefits, Onboarding
Education
Idaho State University 1986 — 1991
Bachelor's degree, Bachelor of Science
Idaho State University 1986 — 1991
Bachelor's Degree, Family and Consumer Sciences/Home Economics Teacher Education, Graduate
Convergys
Skills
Photoshop, Illustrator, InDesign, Digital Illustration, Illustration
Education
Independence University 2015 — 2017
Graphic Design
SUNY Canton 2013 — 2015
Graphics and Multimedia Design