Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Ryan Jambeau Ryan Jambeau's Convergys Experience May 2001 - February 2010
Job Project Analyst Customer Experience
Industry Telecommunications
Experience
CITADEL Systems, Inc. October 2013 - July 2015
Kelly Services October 2010 - October 2013
Convergys May 2001 - February 2010
Skills
MS Office 2010: Excel,..., SAP, Mac OS X Mountain Lion, Process Improvement, Lotus Notes, Team Management, Business Process..., Business Analysis, Team Leadership, Operations Management, Continuous Improvement, Requirements Analysis, Change Management, Access, Training, Program Management, Business Networking, Customer Satisfaction, Call Centers, Leadership, Vendor Management, Team Building, Customer Service
Education
Alma College 1996 — 2000
BA, Political Science
Southgate Anderson High School
CITADEL Systems, Inc. October 2013 - July 2015
Kelly Services October 2010 - October 2013
Convergys May 2001 - February 2010
Skills
MS Office 2010: Excel,..., SAP, Mac OS X Mountain Lion, Process Improvement, Lotus Notes, Team Management, Business Process..., Business Analysis, Team Leadership, Operations Management, Continuous Improvement, Requirements Analysis, Change Management, Access, Training, Program Management, Business Networking, Customer Satisfaction, Call Centers, Leadership, Vendor Management, Team Building, Customer Service
Education
Alma College 1996 — 2000
BA, Political Science
Southgate Anderson High School
Ashley Braggs Ashley Braggs's Convergys Experience December 2013 - January 2015
Job CEO at Elite Executive Group, LLC
Industry Professional Training & Coaching
Experience
Elite Executive Group, LLC January 2015 - Present
Convergys December 2013 - January 2015
Convergys February 2013 - December 2013
Convergys October 2012 - February 2013
ONLINE Information Services August 2010 - August 2012
Suddenlink Communications May 2010 - July 2010
Angirudy Home Care January 2007 - December 2009
Skills
Access, Account Management, Retail, Contract Negotiation, Negotiation, Microsoft Excel, Microsoft Word, Microsoft Office, Employee Relations, Coaching, Analysis, HTML, JavaScript, Project Planning, Cold Calling, New Business Development, Solution Selling, Training, Team Building, Customer Service, Process Improvement, Customer Satisfaction, Call Centers, Sales, Networking, Management, Strategic Planning, B2B, Team Leadership, Teamwork, Business Development, Leadership, Outlook, Marketing
Education
Liberty University 2011 — 2014
Counseling Psychology
American Intercontinental University 2005 — 2008
Information Technology
Elite Executive Group, LLC January 2015 - Present
Convergys December 2013 - January 2015
Convergys February 2013 - December 2013
Convergys October 2012 - February 2013
ONLINE Information Services August 2010 - August 2012
Suddenlink Communications May 2010 - July 2010
Angirudy Home Care January 2007 - December 2009
Skills
Access, Account Management, Retail, Contract Negotiation, Negotiation, Microsoft Excel, Microsoft Word, Microsoft Office, Employee Relations, Coaching, Analysis, HTML, JavaScript, Project Planning, Cold Calling, New Business Development, Solution Selling, Training, Team Building, Customer Service, Process Improvement, Customer Satisfaction, Call Centers, Sales, Networking, Management, Strategic Planning, B2B, Team Leadership, Teamwork, Business Development, Leadership, Outlook, Marketing
Education
Liberty University 2011 — 2014
Counseling Psychology
American Intercontinental University 2005 — 2008
Information Technology
Christopher A. Munday Christopher A. Munday's Convergys Experience 2011 - 2011
Job Event Technology Specialist at PSAV
Industry Hospitality
Experience
PSAV July 2012 - Present
Waste Management April 2011 - October 2011
US Army August 2008 - May 2011
Fred Meyer September 2010 - January 2011
Convergys 2011 - 2011
United States Air Force January 2003 - January 2007
Target June 2000 - September 2000
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Computer Hardware, Computer Repair, Internet Technologies, Mechanics, Aircraft Maintenance, Heavy Equipment, Cashiering, Stocking, Electronics, Computer Science, Engineering, Physics, Maintenance & Repair, Customer Service, Troubleshooting, Technical Support, Information Technology, Operations Management
Education
American InterContinental University 2012 — 2013
Bachelor's degree, Information Technology
American InterContinental University 2008 — 2009
Associate's degree, Business Administration and Management, General
PSAV July 2012 - Present
Waste Management April 2011 - October 2011
US Army August 2008 - May 2011
Fred Meyer September 2010 - January 2011
Convergys 2011 - 2011
United States Air Force January 2003 - January 2007
Target June 2000 - September 2000
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Computer Hardware, Computer Repair, Internet Technologies, Mechanics, Aircraft Maintenance, Heavy Equipment, Cashiering, Stocking, Electronics, Computer Science, Engineering, Physics, Maintenance & Repair, Customer Service, Troubleshooting, Technical Support, Information Technology, Operations Management
Education
American InterContinental University 2012 — 2013
Bachelor's degree, Information Technology
American InterContinental University 2008 — 2009
Associate's degree, Business Administration and Management, General
Juan Antonio Flores Juan Antonio Flores's Convergys Experience September 2007 - March 2008
Job Logistics coordinator
Industry Transportation/Trucking/Railroad
Experience
Calavo Growers February 2014 - Present
CR England Global Transportation February 2012 - February 2013
Cargill Meat Solutions July 2008 - February 2012
KSMI Azteca America Channel April 2009 - August 2009
Convergys September 2007 - March 2008
Semperian Inc September 2005 - September 2007
Family Motors, Inc January 2002 - July 2005
Future Beef Operations June 2001 - December 2001
Sykes Enterprises January 2001 - May 2001
Thorn Apple Valley June 1999 - May 2001
Skills
Customer Service, Logistics, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Transportation, Microsoft Excel, Management, Training, Sales, Inventory Management, Time Management, Process Improvement, Supply Chain
Education
Capella University 2010 — 2016
PhD, Organization and Management; Leadership
American InterContinental University 2009 — 2012
Bachelor, Business Administration; Management
American InterContinental University 2005 — 2007
Master, Business Administration; International Business
Cowley County Community College, Arkansas
Associate of Arts, Liberal Arts
American InterContinental University
Master of Business Administration (MBA), International Business, 3.5
Aveta Business Solutions
Six sigma, Black Belt
Calavo Growers February 2014 - Present
CR England Global Transportation February 2012 - February 2013
Cargill Meat Solutions July 2008 - February 2012
KSMI Azteca America Channel April 2009 - August 2009
Convergys September 2007 - March 2008
Semperian Inc September 2005 - September 2007
Family Motors, Inc January 2002 - July 2005
Future Beef Operations June 2001 - December 2001
Sykes Enterprises January 2001 - May 2001
Thorn Apple Valley June 1999 - May 2001
Skills
Customer Service, Logistics, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Transportation, Microsoft Excel, Management, Training, Sales, Inventory Management, Time Management, Process Improvement, Supply Chain
Education
Capella University 2010 — 2016
PhD, Organization and Management; Leadership
American InterContinental University 2009 — 2012
Bachelor, Business Administration; Management
American InterContinental University 2005 — 2007
Master, Business Administration; International Business
Cowley County Community College, Arkansas
Associate of Arts, Liberal Arts
American InterContinental University
Master of Business Administration (MBA), International Business, 3.5
Aveta Business Solutions
Six sigma, Black Belt
Heather Ganske Heather Ganske's Convergys Experience July 2015 - Present
Job Make your life happen by not giving up
Industry Retail
Experience
Convergys July 2015 - Present
AAFES Shoppette November 2014 - June 2015
AAFEs 2007 - 2008
Skills
Customer Service, Cashiering, Sales, Cash Handling, Retail, Merchandising, Microsoft Office, Organized, Time Management, Detail-oriented, Strong communication..., Excellent multi-tasker, Flexible Schedule, Team player
Education
Central Texas College 2014 — 2016
Associate's degree, Business Administration and Management, General
American InterContinental University 2004 — 2005
Convergys July 2015 - Present
AAFES Shoppette November 2014 - June 2015
AAFEs 2007 - 2008
Skills
Customer Service, Cashiering, Sales, Cash Handling, Retail, Merchandising, Microsoft Office, Organized, Time Management, Detail-oriented, Strong communication..., Excellent multi-tasker, Flexible Schedule, Team player
Education
Central Texas College 2014 — 2016
Associate's degree, Business Administration and Management, General
American InterContinental University 2004 — 2005
Bilal Shabazz Bilal Shabazz's Convergys Experience February 2013 - June 2013
Job All Lines Insurance Adjuster
Industry Insurance
Experience
Aerotek October 2014 - February 2015
Aon Hewitt April 2014 - June 2014
APAC Customer Services November 2013 - March 2014
Connextions June 2013 - November 2013
Convergys February 2013 - June 2013
Aerotek November 2012 - January 2013
Connextions August 2012 - November 2012
Verizon Wireless October 2006 - February 2011
Fresenius Medical Care May 1999 - April 2004
Skills
Claim, Employee Benefits, Disability Insurance, Health Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., Medicare, Insurance, Workers Compensation, Customer Service, General Insurance, Long-term Care, Underwriting, Call Centers, HIPAA, Benefits Administration, Term Life Insurance, Managed Care, Claims Management, Fixed Annuities, Health Savings Accounts, Medical Billing, Telephone Skills, Retirement, Liability, Invoicing, Medicaid, Sales, Whole Life, Team Building, Claims Handling, Casualty, Healthcare, Customer Experience, Medicare Part D, Medical Terminology, Medical Coding, Software Documentation, COBRA, Brokers, Casualty Insurance
Education
University of Phoenix 2007 — 2010
Associate of Science (A.S.), Health/Health Care Administration/Management
Allied Health Institute 2011 — 2012
Medical Billing and Coding, Medical Insurance Coding Specialist/Coder
Aerotek October 2014 - February 2015
Aon Hewitt April 2014 - June 2014
APAC Customer Services November 2013 - March 2014
Connextions June 2013 - November 2013
Convergys February 2013 - June 2013
Aerotek November 2012 - January 2013
Connextions August 2012 - November 2012
Verizon Wireless October 2006 - February 2011
Fresenius Medical Care May 1999 - April 2004
Skills
Claim, Employee Benefits, Disability Insurance, Health Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., Medicare, Insurance, Workers Compensation, Customer Service, General Insurance, Long-term Care, Underwriting, Call Centers, HIPAA, Benefits Administration, Term Life Insurance, Managed Care, Claims Management, Fixed Annuities, Health Savings Accounts, Medical Billing, Telephone Skills, Retirement, Liability, Invoicing, Medicaid, Sales, Whole Life, Team Building, Claims Handling, Casualty, Healthcare, Customer Experience, Medicare Part D, Medical Terminology, Medical Coding, Software Documentation, COBRA, Brokers, Casualty Insurance
Education
University of Phoenix 2007 — 2010
Associate of Science (A.S.), Health/Health Care Administration/Management
Allied Health Institute 2011 — 2012
Medical Billing and Coding, Medical Insurance Coding Specialist/Coder
Rebecca Stewart Smith Rebecca Stewart Smith's Convergys Experience April 2013 - Present
Job Client Services/Business Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2013 - Present
Convergys August 2012 - April 2013
Convergys January 2005 - May 2009
Skills
BPO, Call Centers, Outsourcing, Performance Management, Vendor Management, Team Building, Management, Process Improvement, Team Management, CRM, Workforce Management, Operations Management, Service Delivery, Customer Satisfaction, Offshoring, Cross-functional Team..., Leadership Development, International Project..., Global Sourcing
Education
American InterContinental University
Business, Management, Marketing, and Related Support Services
The University of Southern Mississippi
Convergys April 2013 - Present
Convergys August 2012 - April 2013
Convergys January 2005 - May 2009
Skills
BPO, Call Centers, Outsourcing, Performance Management, Vendor Management, Team Building, Management, Process Improvement, Team Management, CRM, Workforce Management, Operations Management, Service Delivery, Customer Satisfaction, Offshoring, Cross-functional Team..., Leadership Development, International Project..., Global Sourcing
Education
American InterContinental University
Business, Management, Marketing, and Related Support Services
The University of Southern Mississippi
LaTonya GolsonBallard LaTonya GolsonBallard's Convergys Experience March 2001 - September 2002
Job Client Services Specialist With Unique Leadership and Client Relationship Building Skills
Industry Retail
Experience
Beauty World Morus Corp. August 2002 - Present
Convergys March 2001 - September 2002
Skills
Interpersonal Leadership, Sales, Public Speaking, Intrapersonal Skills, Customer Service, Time Management, Interpersonal Skills, Customer Satisfaction, Relationship Building, Team Building, Public Relations, Microsoft Excel, Outlook, Teamwork, Business Intelligence, Leadership Development, Teaching, Project Management, Social Media, Event Planning, Event Management, Project Planning, Management, Leadership, Training, Microsoft Office
Education
American InterContinental University 2012 — 2014
Bachelor of Business Administration (BBA), Finance, General
Aurora High School 1993 — 1997
High School Diploma
Beauty World Morus Corp. August 2002 - Present
Convergys March 2001 - September 2002
Skills
Interpersonal Leadership, Sales, Public Speaking, Intrapersonal Skills, Customer Service, Time Management, Interpersonal Skills, Customer Satisfaction, Relationship Building, Team Building, Public Relations, Microsoft Excel, Outlook, Teamwork, Business Intelligence, Leadership Development, Teaching, Project Management, Social Media, Event Planning, Event Management, Project Planning, Management, Leadership, Training, Microsoft Office
Education
American InterContinental University 2012 — 2014
Bachelor of Business Administration (BBA), Finance, General
Aurora High School 1993 — 1997
High School Diploma
Mary Yeager's Convergys Experience July 2012 - October 2012
Job Project Manager at YouBeTribe.com
Industry Design
Experience
YouBeTribe.com August 2009 - Present
Self-Employed Web Developer June 2009 - Present
GameSkinny.com October 2013 - December 2014
Crest August 2013 - October 2013
GameSkinny.com July 2013 - October 2013
Party Galaxy September 2013 - September 2013
GameSkinny.com June 2013 - July 2013
Convergys July 2012 - October 2012
CR2 MotorSports March 2009 - May 2009
MotorXtremes May 2008 - March 2009
Skills
CSS, PHP, jQuery, CMS, Web Development, Web Design, Dreamweaver, HTML, MySQL, Photoshop, Mac OS X, Google Analytics, Graphic Design, Adobe Creative Suite, WordPress, Website Development, User Interface Design, Illustrator, InDesign, Logo Design, Blogging, Creative Writing, Editing, Leadership, Copywriting, Social Media, Social Networking, Microsoft Excel, Microsoft Office, Office Management, Multi Tasking, Adobe Acrobat, Layout, Journalism, Customer Service, Copy Editing, Facebook, SEO
Education
American InterContinental University 2006 — 2009
Associates of Arts Business Administration, Visual Communications
YouBeTribe.com August 2009 - Present
Self-Employed Web Developer June 2009 - Present
GameSkinny.com October 2013 - December 2014
Crest August 2013 - October 2013
GameSkinny.com July 2013 - October 2013
Party Galaxy September 2013 - September 2013
GameSkinny.com June 2013 - July 2013
Convergys July 2012 - October 2012
CR2 MotorSports March 2009 - May 2009
MotorXtremes May 2008 - March 2009
Skills
CSS, PHP, jQuery, CMS, Web Development, Web Design, Dreamweaver, HTML, MySQL, Photoshop, Mac OS X, Google Analytics, Graphic Design, Adobe Creative Suite, WordPress, Website Development, User Interface Design, Illustrator, InDesign, Logo Design, Blogging, Creative Writing, Editing, Leadership, Copywriting, Social Media, Social Networking, Microsoft Excel, Microsoft Office, Office Management, Multi Tasking, Adobe Acrobat, Layout, Journalism, Customer Service, Copy Editing, Facebook, SEO
Education
American InterContinental University 2006 — 2009
Associates of Arts Business Administration, Visual Communications
Elaine Opusunju Elaine Opusunju's Convergys Experience April 2010 - March 2012
Job Physical Therapy Technician
Industry Health, Wellness and Fitness
Experience
Eclipse Wellness Physical Therapy May 2014 - Present
Baton rouge orthopedic surgical specialty center September 2013 - February 2014
Convergys April 2010 - March 2012
JcPenney’s March 2009 - April 2010
Hope Therapy April 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Editing, Healthcare
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2009 — 2012
Bachelor's degree, Therapeutic Recreation, B
Alcorn State University 2008 — 2009
Cell Biology and Anatomy
Eclipse Wellness Physical Therapy May 2014 - Present
Baton rouge orthopedic surgical specialty center September 2013 - February 2014
Convergys April 2010 - March 2012
JcPenney’s March 2009 - April 2010
Hope Therapy April 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Editing, Healthcare
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2009 — 2012
Bachelor's degree, Therapeutic Recreation, B
Alcorn State University 2008 — 2009
Cell Biology and Anatomy
Michael Robert Emond's Convergys Experience February 2003 - June 2005
Job Telus Health Customer Support Agent
Industry Information Technology and Services
Experience
Telus January 2015 - Present
Primus Telecommunications Canada Inc. September 2010 - Present
Computer Support Specialists April 2010 - August 2010
Public Health Agency of Canada January 2009 - June 2009
TELUS April 2008 - January 2009
United Way Centraide Canada February 2008 - April 2008
Dell August 2006 - January 2008
Convergys February 2003 - June 2005
JDS Uniphase March 2000 - April 2001
Environment Canada April 1998 - April 1999
Skills
Troubleshooting, DNS, Windows, Information Technology, Customer Service, Graphic Design, Hardware, TCP/IP, DHCP, Microsoft Excel, Electronics, Firewalls, Government, Internet, IP, iPhone, Smartphones, HTTP, LAN-WAN, PPPoE, POP3, SMTP, NNTP, VPN, FTP, IEEE 802.11, VoIP, Lotus Notes, Microsoft Word, Microsoft Office, Microsoft Certified..., CompTIA A+ Certification, Social Networking, Photoshop, Adobe Creative Suite, Adobe Acrobat, Remedy Ticketing System, Website Development, Internet Explorer, Google Chrome, Mozilla, Mac, RAID, PSX, Visio, Web Design, Bomgar, Windows Server, RSA SecurID, RSA Tokens
Education
Willis College Of Business And Technology 2005 — 2006
Technical Support Specialist, Information Technology
Algonquin College of Applied Arts and Technology 2001 — 2001
Multimedia Web Specialist, Information Technology
Telus January 2015 - Present
Primus Telecommunications Canada Inc. September 2010 - Present
Computer Support Specialists April 2010 - August 2010
Public Health Agency of Canada January 2009 - June 2009
TELUS April 2008 - January 2009
United Way Centraide Canada February 2008 - April 2008
Dell August 2006 - January 2008
Convergys February 2003 - June 2005
JDS Uniphase March 2000 - April 2001
Environment Canada April 1998 - April 1999
Skills
Troubleshooting, DNS, Windows, Information Technology, Customer Service, Graphic Design, Hardware, TCP/IP, DHCP, Microsoft Excel, Electronics, Firewalls, Government, Internet, IP, iPhone, Smartphones, HTTP, LAN-WAN, PPPoE, POP3, SMTP, NNTP, VPN, FTP, IEEE 802.11, VoIP, Lotus Notes, Microsoft Word, Microsoft Office, Microsoft Certified..., CompTIA A+ Certification, Social Networking, Photoshop, Adobe Creative Suite, Adobe Acrobat, Remedy Ticketing System, Website Development, Internet Explorer, Google Chrome, Mozilla, Mac, RAID, PSX, Visio, Web Design, Bomgar, Windows Server, RSA SecurID, RSA Tokens
Education
Willis College Of Business And Technology 2005 — 2006
Technical Support Specialist, Information Technology
Algonquin College of Applied Arts and Technology 2001 — 2001
Multimedia Web Specialist, Information Technology
Kefty Eaton Kefty Eaton's Convergys Experience August 2006 - February 2007
Job Field Energy Consultant at SolarCity
Industry Environmental Services
Experience
SolarCity June 2015 - Present
SolarCity January 2015 - June 2015
Nevada State College August 2010 - May 2014
UPS December 2007 - July 2011
Rodeo Pest Wranglers/ Kefty's Bugs and Bees June 1997 - December 2010
Convergys August 2006 - February 2007
Palm Harbor Homes June 2005 - January 2006
PepsiCo April 2004 - April 2005
Lowe's Companies, Inc. October 2003 - April 2004
Frank Iovino and Sons Masonry July 2003 - October 2003
Skills
Customer Satisfaction, Coaching, Customer Service, Sales, Team Building, Strategic Planning, Sales Management, Management, Negotiation, Account Management, Team Leadership, Microsoft Office, GIS, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, New Business Development, Social Media, Marketing, Marketing Strategy, Salesforce Training, Environmental Compliance, Environmental Science, Veterinary Technology, Hydrology, Soil Sampling, Soil Science, Geology, Scientific Writing, Horse Training, Heavy Equipment..., Forklift Operator, Surgical Assisting, Statistics, Soils, Surface Water Hydrology, Remediation, Natural Horsemanship, Air Quality, Ichthyology, Entomology, Integrated Pest..., Operations Management, Small Business, Soil
Education
Nevada State College 2010 — 2014
Bachelor of Science (BS), Environmental and Resource Science, 3.2
Amarillo College 1988 — 1991
AAS. Veterinary Technology, Veterinary Technology, 2.7
SolarCity June 2015 - Present
SolarCity January 2015 - June 2015
Nevada State College August 2010 - May 2014
UPS December 2007 - July 2011
Rodeo Pest Wranglers/ Kefty's Bugs and Bees June 1997 - December 2010
Convergys August 2006 - February 2007
Palm Harbor Homes June 2005 - January 2006
PepsiCo April 2004 - April 2005
Lowe's Companies, Inc. October 2003 - April 2004
Frank Iovino and Sons Masonry July 2003 - October 2003
Skills
Customer Satisfaction, Coaching, Customer Service, Sales, Team Building, Strategic Planning, Sales Management, Management, Negotiation, Account Management, Team Leadership, Microsoft Office, GIS, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, New Business Development, Social Media, Marketing, Marketing Strategy, Salesforce Training, Environmental Compliance, Environmental Science, Veterinary Technology, Hydrology, Soil Sampling, Soil Science, Geology, Scientific Writing, Horse Training, Heavy Equipment..., Forklift Operator, Surgical Assisting, Statistics, Soils, Surface Water Hydrology, Remediation, Natural Horsemanship, Air Quality, Ichthyology, Entomology, Integrated Pest..., Operations Management, Small Business, Soil
Education
Nevada State College 2010 — 2014
Bachelor of Science (BS), Environmental and Resource Science, 3.2
Amarillo College 1988 — 1991
AAS. Veterinary Technology, Veterinary Technology, 2.7
Gabriela Kluender Gabriela Kluender's Convergys Experience April 2012 - Present
Job Training Manager at Convergys
Industry Professional Training & Coaching
Experience
Convergys April 2012 - Present
Covance June 2006 - April 2012
Skills
Talent Management, Performance Management, Employee Engagement, Succession Planning, Organizational..., Employee Relations, Training, Leadership Development, Onboarding, Employee Training, Human Resources, Needs Analysis, Recruiting, Performance Consulting, Instructional Design
Education
American InterContinental University 2005 — 2007
Bachelor of Business Administration (BBA), Organizational Behavior Studies
Convergys April 2012 - Present
Covance June 2006 - April 2012
Skills
Talent Management, Performance Management, Employee Engagement, Succession Planning, Organizational..., Employee Relations, Training, Leadership Development, Onboarding, Employee Training, Human Resources, Needs Analysis, Recruiting, Performance Consulting, Instructional Design
Education
American InterContinental University 2005 — 2007
Bachelor of Business Administration (BBA), Organizational Behavior Studies
Teressa Bowling Teressa Bowling's Convergys Experience July 2011 - December 2012
Job Student at The Allen School
Industry Health, Wellness and Fitness
Experience
ABC Financial Services, Inc December 2012 - Present
ABC Financial Services December 2012 - September 2013
Convergys July 2011 - December 2012
Frontier Communications August 2009 - July 2011
Skills
Microsoft Office, Microsoft Excel, Outlook, Typing, Telephone Skills, Telecommuting
Education
Allen School-Brooklyn 2011 — 2012
Medical Billing and Coding
The Allen School 2011 — 2012
Allen School of Medical Sciences
ABC Financial Services, Inc December 2012 - Present
ABC Financial Services December 2012 - September 2013
Convergys July 2011 - December 2012
Frontier Communications August 2009 - July 2011
Skills
Microsoft Office, Microsoft Excel, Outlook, Typing, Telephone Skills, Telecommuting
Education
Allen School-Brooklyn 2011 — 2012
Medical Billing and Coding
The Allen School 2011 — 2012
Allen School of Medical Sciences
Angela Smith-Bourne Angela Smith-Bourne's Convergys Experience 2012 - January 2013
Job Currently seeking new employment
Industry Executive Office
Experience
Concord First Assembly January 2014 - Present
Convergys 2012 - January 2013
Visiting Nurse Association (VNA) of Hudson Valley March 2011 - August 2012
Gallagher Benefit Services December 2007 - June 2009
IBM February 2000 - August 2007
GE Capital April 1997 - February 2000
Skills
Customer Service, Customer Satisfaction, Data Entry, Team Building, Call Centers, Customer Experience, Access, Employee Relations, Outlook, Time Management
Education
American InterContinental University 2007 — 2009
Master of Business Administration (MBA), Business Administration
American InterContinental University 2007 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
American InterContinental University 2007 — 2007
Associate of Arts (AA), Business Administration and Management, General
Concord First Assembly January 2014 - Present
Convergys 2012 - January 2013
Visiting Nurse Association (VNA) of Hudson Valley March 2011 - August 2012
Gallagher Benefit Services December 2007 - June 2009
IBM February 2000 - August 2007
GE Capital April 1997 - February 2000
Skills
Customer Service, Customer Satisfaction, Data Entry, Team Building, Call Centers, Customer Experience, Access, Employee Relations, Outlook, Time Management
Education
American InterContinental University 2007 — 2009
Master of Business Administration (MBA), Business Administration
American InterContinental University 2007 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
American InterContinental University 2007 — 2007
Associate of Arts (AA), Business Administration and Management, General
Ed Isaacs Ed Isaacs's Convergys Experience September 2001 - March 2002
Job TAC Director at Fortinet
Industry Computer & Network Security
Experience
Fortinet April 2010 - Present
Nokia March 2010 - April 2010
Check Point Software Technologies January 2010 - February 2010
Nokia September 2007 - November 2009
Nokia March 2007 - September 2007
Nokia May 2006 - March 2007
CGI July 2005 - April 2006
Nokia March 2002 - July 2005
Convergys September 2001 - March 2002
Skills
Security, Network Security, Checkpoint, IPS, TCP/IP, Firewalls, VPN, IP, Technical Support, Servers, Information Security, ITIL, Telecommunications, Routers, Software Documentation, Networking, Enterprise Software, VoIP
Education
Algonquin College of Applied Arts and Technology 2000 — 2001
Technology Developer, Technology
Fortinet April 2010 - Present
Nokia March 2010 - April 2010
Check Point Software Technologies January 2010 - February 2010
Nokia September 2007 - November 2009
Nokia March 2007 - September 2007
Nokia May 2006 - March 2007
CGI July 2005 - April 2006
Nokia March 2002 - July 2005
Convergys September 2001 - March 2002
Skills
Security, Network Security, Checkpoint, IPS, TCP/IP, Firewalls, VPN, IP, Technical Support, Servers, Information Security, ITIL, Telecommunications, Routers, Software Documentation, Networking, Enterprise Software, VoIP
Education
Algonquin College of Applied Arts and Technology 2000 — 2001
Technology Developer, Technology
Ryan Doiron ITIL Ryan Doiron ITIL's Convergys Experience March 2002 - March 2005
Job Mobile & Web Application Developer
Industry Information Technology and Services
Experience
MD Financial Management August 2011 - January 2015
MD Financial Management September 2010 - August 2011
MD Financial Management December 2006 - September 2010
MD Financial Management March 2005 - December 2006
Convergys March 2002 - March 2005
IBM Canada Ltd. June 1999 - February 2002
Computers & More April 1996 - June 1999
Skills
HTML, CSS, JavaScript, Git, Github, Illustrator, SVG, Dreamweaver, Photoshop, Incident Management, Change Management, IT Service Management, Customer Support, Help Desk Support, Process Improvement, Troubleshooting, ITIL, Business Analysis, Software Documentation, Active Directory, Disaster Recovery, SharePoint, Technical Support, Project Management, Management, Leadership, Training, Employee Training, ACD Management, Problem Management, Service Operation, Service Improvement, Team Leadership
Education
Algonquin College of Applied Arts and Technology 2015 — 2017
Mobile Application Design & Development
Algonquin College of Applied Arts and Technology 1998 — 1999
Computer Engineering
South Carleton High School 1993 — 1998
High School
MD Financial Management August 2011 - January 2015
MD Financial Management September 2010 - August 2011
MD Financial Management December 2006 - September 2010
MD Financial Management March 2005 - December 2006
Convergys March 2002 - March 2005
IBM Canada Ltd. June 1999 - February 2002
Computers & More April 1996 - June 1999
Skills
HTML, CSS, JavaScript, Git, Github, Illustrator, SVG, Dreamweaver, Photoshop, Incident Management, Change Management, IT Service Management, Customer Support, Help Desk Support, Process Improvement, Troubleshooting, ITIL, Business Analysis, Software Documentation, Active Directory, Disaster Recovery, SharePoint, Technical Support, Project Management, Management, Leadership, Training, Employee Training, ACD Management, Problem Management, Service Operation, Service Improvement, Team Leadership
Education
Algonquin College of Applied Arts and Technology 2015 — 2017
Mobile Application Design & Development
Algonquin College of Applied Arts and Technology 1998 — 1999
Computer Engineering
South Carleton High School 1993 — 1998
High School
Lisa Theetge Lisa Theetge's Convergys Experience September 2013 - Present
Job Associate Business Process
Industry Security and Investigations
Experience
Convergys September 2013 - Present
Allied Barton Security Services March 2012 - November 2012
Allied Barton Security Services October 2010 - March 2012
U.S. Census Bureau April 2010 - August 2010
ResCare July 2003 - June 2009
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Budget, Payroll, Team Leadership, Team Building, Teamwork, Team Management, Problem Solving, Multi Tasking, Customer Service, Master Scheduling, Administrative Work, General Office Skills, Maritime Security, Phone Etiquette, FMLA, Medication..., Employee Benefits, Typing, Operations Management, Work Ethic, Code of Conduct, Code of Ethics, Employee Relations, Employee Management, Interviewing Skills, Offboarding, Recruiting, Employee Training, Positive Team Player, Communication Skills, Highly detail oriented, CSS, Salesforce, Time Management, Security, Interviews, Telephone Skills, Crisis Management, Spreadsheets, Organizational..., Call Centers, Policy, Administrative..., Training
Education
American InterContinental University 2009 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
American InterContinental University 2008 — 2009
Bachelor of Science (BS), Forensic Science and Technology
American InterContinental University 2007 — 2008
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Convergys September 2013 - Present
Allied Barton Security Services March 2012 - November 2012
Allied Barton Security Services October 2010 - March 2012
U.S. Census Bureau April 2010 - August 2010
ResCare July 2003 - June 2009
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Budget, Payroll, Team Leadership, Team Building, Teamwork, Team Management, Problem Solving, Multi Tasking, Customer Service, Master Scheduling, Administrative Work, General Office Skills, Maritime Security, Phone Etiquette, FMLA, Medication..., Employee Benefits, Typing, Operations Management, Work Ethic, Code of Conduct, Code of Ethics, Employee Relations, Employee Management, Interviewing Skills, Offboarding, Recruiting, Employee Training, Positive Team Player, Communication Skills, Highly detail oriented, CSS, Salesforce, Time Management, Security, Interviews, Telephone Skills, Crisis Management, Spreadsheets, Organizational..., Call Centers, Policy, Administrative..., Training
Education
American InterContinental University 2009 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
American InterContinental University 2008 — 2009
Bachelor of Science (BS), Forensic Science and Technology
American InterContinental University 2007 — 2008
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Saman Ghaltaei Saman Ghaltaei's Convergys Experience January 2008 - July 2009
Job Student at Algonquin College
Industry Accounting
Experience
Algonquin College January 2010 - Present
1059 January 2009 - Present
1059 January 2003 - Present
Convergys January 2008 - July 2009
1059 January 2003 - January 2004
Skills
Computer Hardware, Troubleshooting, Customer Service, Computer Repair, Windows 7, XP, Technical Support, Printers, Data Entry, Microsoft Office, Computer Maintenance, Software Documentation, Windows, Outlook, Laptops, Customer Satisfaction
Education
Algonquin College of Applied Arts and Technology 2012 — 2019
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Carleton University 2012 — 2019
Bachelor's degree, Art/Art Studies, General
청강아카데미학원 2011 — 2012
Bachelor of commerce, IB
Bell High School
Algonquin College January 2010 - Present
1059 January 2009 - Present
1059 January 2003 - Present
Convergys January 2008 - July 2009
1059 January 2003 - January 2004
Skills
Computer Hardware, Troubleshooting, Customer Service, Computer Repair, Windows 7, XP, Technical Support, Printers, Data Entry, Microsoft Office, Computer Maintenance, Software Documentation, Windows, Outlook, Laptops, Customer Satisfaction
Education
Algonquin College of Applied Arts and Technology 2012 — 2019
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Carleton University 2012 — 2019
Bachelor's degree, Art/Art Studies, General
청강아카데미학원 2011 — 2012
Bachelor of commerce, IB
Bell High School
Chowdhury Anwar Chowdhury Anwar's Convergys Experience February 2010 - June 2010
Job Help Desk analyst at Level Platforms
Industry Computer Networking
Experience
Subway January 2013 - Present
Level Platforms May 2012 - Present
VMC February 2011 - December 2011
Convergys February 2010 - June 2010
Non profit organization- Christian Youth September 2005 - January 2006
Skills
Java, Python, PHP, Oracle SQL Developer, Microsoft SQL Server, MySQL, JavaScript, Oracle Database, CSS, HTML5, microsoft access, Linux, Ubuntu, Active Directory, Technical Support, Help Desk Support, DNS, DHCP, Citrix, Windows XP, Windows 7, A+ Certified, Desktop Support
Education
Algonquin College of Applied Arts and Technology 2015 — 2016
Diploma in computer programming, Computer Programming
Algonquin College of Applied Arts and Technology 2013 — 2014
ORACLE DATABASE ADMIN, Computer Science
University of Windsor 2004 — 2008
Bachelors of Science, Computer Science
University of Windsor
Bachelor of Computer Science
Subway January 2013 - Present
Level Platforms May 2012 - Present
VMC February 2011 - December 2011
Convergys February 2010 - June 2010
Non profit organization- Christian Youth September 2005 - January 2006
Skills
Java, Python, PHP, Oracle SQL Developer, Microsoft SQL Server, MySQL, JavaScript, Oracle Database, CSS, HTML5, microsoft access, Linux, Ubuntu, Active Directory, Technical Support, Help Desk Support, DNS, DHCP, Citrix, Windows XP, Windows 7, A+ Certified, Desktop Support
Education
Algonquin College of Applied Arts and Technology 2015 — 2016
Diploma in computer programming, Computer Programming
Algonquin College of Applied Arts and Technology 2013 — 2014
ORACLE DATABASE ADMIN, Computer Science
University of Windsor 2004 — 2008
Bachelors of Science, Computer Science
University of Windsor
Bachelor of Computer Science
Ulric Yearwood Ulric Yearwood's Convergys Experience 2000 - 2006
Job Technical Support Engineer at The Herjavec Group
Industry Information Technology and Services
Experience
The Herjavec Group May 2011 - Present
Ciena (contracted out by Veritaaq) November 2010 - February 2011
Everest College September 2009 - September 2010
Conservative Party of Canada September 2008 - October 2008
Dell Canada February 2006 - July 2008
Convergys 2000 - 2006
Skills
Networking, Teamwork, Computer Hardware, Troubleshooting, Security, Hardware, Operating Systems, Windows 7, DNS, Network Security, Windows Server, DHCP, VMware, Windows, Access, Software Documentation, Help Desk Support, Software Installation, Computer Security, Information Security, EPO, McAfee Antivirus
Education
Everest College 2009 — 2010
Diploma, Network and Security Specialist
Mican Business College 1999 — 2000
Certificate, Network Engineer Course
Algonquin College of Applied Arts and Technology 1991 — 1992
Certificate, Regulatory Law Administration
Carleton University 1988 — 1991
BA, Law
The Herjavec Group May 2011 - Present
Ciena (contracted out by Veritaaq) November 2010 - February 2011
Everest College September 2009 - September 2010
Conservative Party of Canada September 2008 - October 2008
Dell Canada February 2006 - July 2008
Convergys 2000 - 2006
Skills
Networking, Teamwork, Computer Hardware, Troubleshooting, Security, Hardware, Operating Systems, Windows 7, DNS, Network Security, Windows Server, DHCP, VMware, Windows, Access, Software Documentation, Help Desk Support, Software Installation, Computer Security, Information Security, EPO, McAfee Antivirus
Education
Everest College 2009 — 2010
Diploma, Network and Security Specialist
Mican Business College 1999 — 2000
Certificate, Network Engineer Course
Algonquin College of Applied Arts and Technology 1991 — 1992
Certificate, Regulatory Law Administration
Carleton University 1988 — 1991
BA, Law
Costa Manyozo Costa Manyozo's Convergys Experience July 2005 - August 2008
Job Sales Consultant at Jim Keay Ford Lincoln
Industry Automotive
Experience
JIM KEAY FORD LINCOLN SALES LTD April 2012 - September 2012
Bank of America August 2008 - October 2011
Convergys July 2005 - August 2008
LiveBridge July 2004 - September 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service..., Customer Experience, Inbound Marketing, Lotus Notes, Technical Support, Customer Service, Credit Cards, Customer Support, Troubleshooting, 10 Key, Banking, Vendor Management, XP, Software Documentation, Credit
Education
Georgian College 2012 — 2012
automotive certification
Algonquin College of Applied Arts and Technology 2008 — 2009
JIM KEAY FORD LINCOLN SALES LTD April 2012 - September 2012
Bank of America August 2008 - October 2011
Convergys July 2005 - August 2008
LiveBridge July 2004 - September 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service..., Customer Experience, Inbound Marketing, Lotus Notes, Technical Support, Customer Service, Credit Cards, Customer Support, Troubleshooting, 10 Key, Banking, Vendor Management, XP, Software Documentation, Credit
Education
Georgian College 2012 — 2012
automotive certification
Algonquin College of Applied Arts and Technology 2008 — 2009
Chris Rogan Chris Rogan's Convergys Experience July 2005 - November 2007
Job Training and Development Manager at Celebrity Cruises, Inc.
Industry Professional Training & Coaching
Experience
Priority Management January 2013 - April 2014
Carnival Cruise Lines December 2007 - December 2011
Fat Dog Productions & The School of Recording Arts 1999 - January 2011
Convergys July 2005 - November 2007
Skills
Public Speaking, Training Delivery, Performance Management, Hospitality, Employee Engagement, Recruiting, Talent Management, Hospitality Management, Leadership Development, Coaching, Human Resources, Hospitality Industry, Call Centers, Employee Training, Management, Training, Team Building, Organizational..., Time Management, Strategic Planning, Project Planning, Project Management, Staff Development, Employee Relations, Negotiation, Leadership, Executive Coaching, Workshop Facilitation, Team Leadership, Personal Development, Event Management
Education
LaSalle International Business College, 1997 — 1999
Concordia University 1995 — 1997
Algonquin College of Applied Arts and Technology 1993 — 1994
Rosseau Lake College 1991 — 1993
OSSD
Ashbury College 1988 — 1991
Priority Management January 2013 - April 2014
Carnival Cruise Lines December 2007 - December 2011
Fat Dog Productions & The School of Recording Arts 1999 - January 2011
Convergys July 2005 - November 2007
Skills
Public Speaking, Training Delivery, Performance Management, Hospitality, Employee Engagement, Recruiting, Talent Management, Hospitality Management, Leadership Development, Coaching, Human Resources, Hospitality Industry, Call Centers, Employee Training, Management, Training, Team Building, Organizational..., Time Management, Strategic Planning, Project Planning, Project Management, Staff Development, Employee Relations, Negotiation, Leadership, Executive Coaching, Workshop Facilitation, Team Leadership, Personal Development, Event Management
Education
LaSalle International Business College, 1997 — 1999
Concordia University 1995 — 1997
Algonquin College of Applied Arts and Technology 1993 — 1994
Rosseau Lake College 1991 — 1993
OSSD
Ashbury College 1988 — 1991
Danielle Laux Danielle Laux's Convergys Experience August 2010 - July 2011
Job Service Line Representative for Jewelers Mutual
Industry Insurance
Experience
Jewelers Mutual Insurance Company November 2014 - Present
Lane Bryant December 2013 - April 2015
Jewelers Mutual through Cadre April 2014 - November 2014
Kimberly-Clark Corporation through CorTech July 2011 - April 2014
Family Christian 2012 - 2013
Convergys August 2010 - July 2011
Stone Creek Coffee Roasters August 2007 - July 2010
SportService March 2007 - August 2007
Historic Milwaukee Inc September 2005 - December 2005
Skills
Customer Service, Microsoft Office, Word, English, Temporary Staffing, Data Entry, Outlook, Process Scheduler, PowerPoint, Sales, Research, Call Center, Event Planning, Customer Satisfaction, Networking, Marketing, Troubleshooting, Editing, Administrative..., Blogging, Social Media, CRM, Teamwork, Training, Public Speaking, Facebook, Twitter, blogger, Retail, Creative Writing, Critical Thinking, Technical Writing, Employee Training, Telephone Skills, Management, Social Media Marketing, Social Networking, Microsoft Word
Education
Cardinal Stritch University 2008 — 2010
Master's Courses, History
Alverno College 2003 — 2006
Bachelors of Arts, English, History
Jewelers Mutual Insurance Company November 2014 - Present
Lane Bryant December 2013 - April 2015
Jewelers Mutual through Cadre April 2014 - November 2014
Kimberly-Clark Corporation through CorTech July 2011 - April 2014
Family Christian 2012 - 2013
Convergys August 2010 - July 2011
Stone Creek Coffee Roasters August 2007 - July 2010
SportService March 2007 - August 2007
Historic Milwaukee Inc September 2005 - December 2005
Skills
Customer Service, Microsoft Office, Word, English, Temporary Staffing, Data Entry, Outlook, Process Scheduler, PowerPoint, Sales, Research, Call Center, Event Planning, Customer Satisfaction, Networking, Marketing, Troubleshooting, Editing, Administrative..., Blogging, Social Media, CRM, Teamwork, Training, Public Speaking, Facebook, Twitter, blogger, Retail, Creative Writing, Critical Thinking, Technical Writing, Employee Training, Telephone Skills, Management, Social Media Marketing, Social Networking, Microsoft Word
Education
Cardinal Stritch University 2008 — 2010
Master's Courses, History
Alverno College 2003 — 2006
Bachelors of Arts, English, History
Amy Digby Amy Digby's Convergys Experience October 2000 - Present
Job Consulting and Professional Services Management Contact Center Automation Solutions
Industry Information Technology and Services
Experience
Convergys October 2000 - Present
Genesys Conferencing January 1999 - September 2000
Vialog January 1989 - January 1999
Highland Hospital Foundation June 1987 - December 1988
Skills
Speech Recognition, CRM, BPO, Business Intelligence
Education
Marymount University 1997 — 1999
Business
Alfred University 1986 — 1988
Science
Convergys October 2000 - Present
Genesys Conferencing January 1999 - September 2000
Vialog January 1989 - January 1999
Highland Hospital Foundation June 1987 - December 1988
Skills
Speech Recognition, CRM, BPO, Business Intelligence
Education
Marymount University 1997 — 1999
Business
Alfred University 1986 — 1988
Science
Mike Wass's Convergys Experience 2001 - 2004
Job IT Helpdesk Manager at Minto Group Inc.
Industry Information Technology and Services
Experience
Minto Group Inc. October 2014 - Present
Transport Canada March 2014 - October 2014
OYDN Leasing and Property Management October 2009 - July 2014
Transport Canada August 2013 - March 2014
Ottawa Mortgage Advisors May 2011 - May 2013
Adobe Systems May 2009 - May 2011
Adobe Systems May 2008 - May 2009
Adobe Systems February 2006 - May 2008
OAO Technology Solutions January 2005 - February 2006
Convergys 2001 - 2004
Skills
Team Leadership, Business Analysis, Project Management, Requirements Analysis, Agile Methodologies, Quality Assurance, Process Improvement, Troubleshooting, Change Management, Team Building, Customer Service, Leadership, Program Management, Windows, Technical Writing, Management, Software Documentation, Entrepreneurship, IT Management, Training, ITIL, Team Management, Technical Support, Data Analysis, Negotiation, Sales, Public Speaking, Cross-functional Team..., Analysis, Vendor Management, Call Centers, Customer Satisfaction, Networking, Information Technology, Help Desk Support, Microsoft Office
Education
Learning Tree International 2009 — 2009
ITIL v3 Intermediate Qualification: Operational Support and Analysis
Learning Tree International 2009 — 2009
ITIL v3 Intermediate Qualification: Release, Control and Validation
Learning Tree International 2008 — 2008
ITIL Foundations v3
Algonquin College of Applied Arts and Technology 2007 — 2007
Management Studies
Rideau High School 1999 — 2000
CCNA 407
Minto Group Inc. October 2014 - Present
Transport Canada March 2014 - October 2014
OYDN Leasing and Property Management October 2009 - July 2014
Transport Canada August 2013 - March 2014
Ottawa Mortgage Advisors May 2011 - May 2013
Adobe Systems May 2009 - May 2011
Adobe Systems May 2008 - May 2009
Adobe Systems February 2006 - May 2008
OAO Technology Solutions January 2005 - February 2006
Convergys 2001 - 2004
Skills
Team Leadership, Business Analysis, Project Management, Requirements Analysis, Agile Methodologies, Quality Assurance, Process Improvement, Troubleshooting, Change Management, Team Building, Customer Service, Leadership, Program Management, Windows, Technical Writing, Management, Software Documentation, Entrepreneurship, IT Management, Training, ITIL, Team Management, Technical Support, Data Analysis, Negotiation, Sales, Public Speaking, Cross-functional Team..., Analysis, Vendor Management, Call Centers, Customer Satisfaction, Networking, Information Technology, Help Desk Support, Microsoft Office
Education
Learning Tree International 2009 — 2009
ITIL v3 Intermediate Qualification: Operational Support and Analysis
Learning Tree International 2009 — 2009
ITIL v3 Intermediate Qualification: Release, Control and Validation
Learning Tree International 2008 — 2008
ITIL Foundations v3
Algonquin College of Applied Arts and Technology 2007 — 2007
Management Studies
Rideau High School 1999 — 2000
CCNA 407
Jason Labbé Jason Labbé's Convergys Experience 2002 - 2005
Job IM/IT Services Representative at Conservative Party of Canada
Industry Information Technology and Services
Experience
Conservative Party of Canada May 2015 - Present
National Resources Canada February 2015 - Present
Xactware January 2015 - February 2015
Bell June 2013 - January 2015
CFPSA July 2011 - December 2011
Brookfield Renewable Energy Group December 2010 - December 2011
Protus IP Solutions August 2009 - November 2010
Convergys 2002 - 2005
Skills
Technical Support, Active Directory, Call Centers, Servers, Troubleshooting, Software Documentation, Windows XP, Operating Systems, DNS, Windows Server, Windows 7, VMware, Service Delivery, Microsoft Exchange, SharePoint, Office 365, Hosted Microsoft..., Remedy Ticketing System, Computer Hardware, IT Service Management, Great Plains Software, Photoshop, Remedy AR System, Hummingbird, DNS Management, Facebook, Facebook Fan Page..., Xactimate, xactanalysis, VoIP, IP PBX, Microsoft Office 2010, Microsoft Office, Microsoft Office 2007, Microsoft Office 2013, PowerShell, Assyst Enterprise
Education
Algonquin College of Applied Arts and Technology
Conservative Party of Canada May 2015 - Present
National Resources Canada February 2015 - Present
Xactware January 2015 - February 2015
Bell June 2013 - January 2015
CFPSA July 2011 - December 2011
Brookfield Renewable Energy Group December 2010 - December 2011
Protus IP Solutions August 2009 - November 2010
Convergys 2002 - 2005
Skills
Technical Support, Active Directory, Call Centers, Servers, Troubleshooting, Software Documentation, Windows XP, Operating Systems, DNS, Windows Server, Windows 7, VMware, Service Delivery, Microsoft Exchange, SharePoint, Office 365, Hosted Microsoft..., Remedy Ticketing System, Computer Hardware, IT Service Management, Great Plains Software, Photoshop, Remedy AR System, Hummingbird, DNS Management, Facebook, Facebook Fan Page..., Xactimate, xactanalysis, VoIP, IP PBX, Microsoft Office 2010, Microsoft Office, Microsoft Office 2007, Microsoft Office 2013, PowerShell, Assyst Enterprise
Education
Algonquin College of Applied Arts and Technology
Jon Racic Jon Racic's Convergys Experience August 2010 - February 2012
Job Manager, Internal Agency & UI Dev
Industry Online Media
Experience
Kroger August 2013 - Present
Computer Sciences Corporation August 2012 - July 2013
Scenario Learning February 2012 - August 2012
Convergys August 2010 - February 2012
hyperQUAKE October 2007 - February 2010
Luxottica Retail 2004 - 2007
CSC September 2002 - May 2004
Skills
Adobe Creative Suite, User Experience, Creative Direction, Graphic Design, Web Design, HTML 5, Art Direction, Responsive Design, User Interface Design, CSS, CSS3, jQuery, Mobile Design, Video, Motion Graphics, Animation, HTML, Video Editing, Layout, Web Development, User Interface, Mobile Devices, Interaction Design, Information Architecture, CMS, Photography, HTML5
Education
American InterContinental University 2003 — 2004
BFA, Visual Communications
Kroger August 2013 - Present
Computer Sciences Corporation August 2012 - July 2013
Scenario Learning February 2012 - August 2012
Convergys August 2010 - February 2012
hyperQUAKE October 2007 - February 2010
Luxottica Retail 2004 - 2007
CSC September 2002 - May 2004
Skills
Adobe Creative Suite, User Experience, Creative Direction, Graphic Design, Web Design, HTML 5, Art Direction, Responsive Design, User Interface Design, CSS, CSS3, jQuery, Mobile Design, Video, Motion Graphics, Animation, HTML, Video Editing, Layout, Web Development, User Interface, Mobile Devices, Interaction Design, Information Architecture, CMS, Photography, HTML5
Education
American InterContinental University 2003 — 2004
BFA, Visual Communications
Tara Boyce Tara Boyce's Convergys Experience September 2013 - January 2014
Job Technical Support at Sitel
Industry Consumer Services
Experience
Sitel July 2014 - Present
Convergys September 2013 - January 2014
Smile Zone May 2013 - June 2013
Plant Partners - Metrolina Greenhouses April 2011 - June 2011
Sears, Roebuck and Co. October 2008 - March 2010
Plant Partners March 2007 - July 2007
Skills
Customer Service, 10 Key, Typing, Cash-handling, Inventory, Stocking, Product Ordering, Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Mac OS, Public Speaking, Citrix, Telecommunications..., Telegence, IRIS, Customer Support
Education
Ultimate Medical Academy-Tampa 2012 — 2013
Diploma, Medical Office Assistant/Specialist
Allied Health Institute 2011 — 2012
Associate of Science (A.S.), Medical/Clinical Assistant
Sitel July 2014 - Present
Convergys September 2013 - January 2014
Smile Zone May 2013 - June 2013
Plant Partners - Metrolina Greenhouses April 2011 - June 2011
Sears, Roebuck and Co. October 2008 - March 2010
Plant Partners March 2007 - July 2007
Skills
Customer Service, 10 Key, Typing, Cash-handling, Inventory, Stocking, Product Ordering, Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Mac OS, Public Speaking, Citrix, Telecommunications..., Telegence, IRIS, Customer Support
Education
Ultimate Medical Academy-Tampa 2012 — 2013
Diploma, Medical Office Assistant/Specialist
Allied Health Institute 2011 — 2012
Associate of Science (A.S.), Medical/Clinical Assistant
Cheri Comparan Cheri Comparan's Convergys Experience September 2015 - Present
Job Independent Business Owner & Customer Service Associate & Community Volunteer
Industry Hospital & Health Care
Experience
Convergys September 2015 - Present
LegalShield, Independent Associate July 2015 - Present
Amazon October 2014 - January 2015
TeleTech September 2014 - December 2014
Self-Employed May 2013 - August 2013
Alpine Access 2008 - 2008
City Mill Company, Ltd. June 2002 - March 2004
Aloha Hyundai, Ltd November 2001 - June 2002
Honolulu Community College Child Care Center January 2002 - March 2002
Tsuruya Noodle Shop August 2000 - February 2001
Skills
Medical Terminology, HIPAA, EHR, Medical Records, EMR, Medical Transcription, Healthcare Information..., Medical Coding, Healthcare, Transcription, Hospitals, Health Information..., ICD-9, CPT, Medical Billing, Customer Service
Education
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2013 — 2013
Certification, HIPAA Compliance
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2009 — 2010
Graduate (No Degree), Medical Transcription
American InterContinental University 2005 — 2006
Associates Degree, Business Administration
Honolulu Community College 2001 — 2002
Early Childhood Education
Kamehameha Schools 1997 — 2001
High School Diploma
Convergys September 2015 - Present
LegalShield, Independent Associate July 2015 - Present
Amazon October 2014 - January 2015
TeleTech September 2014 - December 2014
Self-Employed May 2013 - August 2013
Alpine Access 2008 - 2008
City Mill Company, Ltd. June 2002 - March 2004
Aloha Hyundai, Ltd November 2001 - June 2002
Honolulu Community College Child Care Center January 2002 - March 2002
Tsuruya Noodle Shop August 2000 - February 2001
Skills
Medical Terminology, HIPAA, EHR, Medical Records, EMR, Medical Transcription, Healthcare Information..., Medical Coding, Healthcare, Transcription, Hospitals, Health Information..., ICD-9, CPT, Medical Billing, Customer Service
Education
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2013 — 2013
Certification, HIPAA Compliance
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2009 — 2010
Graduate (No Degree), Medical Transcription
American InterContinental University 2005 — 2006
Associates Degree, Business Administration
Honolulu Community College 2001 — 2002
Early Childhood Education
Kamehameha Schools 1997 — 2001
High School Diploma
Norma Steadman Norma Steadman's Convergys Experience November 2011 - February 2012
Job Independent Consultant at Jewelry In Candles
Industry Consumer Services
Experience
Jewelry In Candles November 2013 - Present
Avon September 2012 - 2013
Convergys November 2011 - February 2012
Resource Management Group October 2011 - November 2011
Galileo Processing May 2011 - July 2011
ACS Technologies December 2010 - April 2011
Fresh Market Grocery June 2010 - August 2010
KForce Professional Staffing November 2007 - April 2008
Alorica January 2007 - March 2007
Convergys September 2004 - January 2007
Skills
Customer Service, Microsoft Excel, Marketing Strategy, New Business Development, Microsoft Office, Strategic Planning, Budgets, Management, PowerPoint, Microsoft Word, Retail, Sales, Social Networking, Customer Satisfaction, Leadership
Education
American InterContinental University 2013 — 2015
Bachelor of Science (BS), Criminal Justice and Forensics
Salt Lake Community College 2009 — 2010
Certificate of completion, Pharmacy Tech
Salt Lake Community College 2008 — 2009
GED, General Education
Jewelry In Candles November 2013 - Present
Avon September 2012 - 2013
Convergys November 2011 - February 2012
Resource Management Group October 2011 - November 2011
Galileo Processing May 2011 - July 2011
ACS Technologies December 2010 - April 2011
Fresh Market Grocery June 2010 - August 2010
KForce Professional Staffing November 2007 - April 2008
Alorica January 2007 - March 2007
Convergys September 2004 - January 2007
Skills
Customer Service, Microsoft Excel, Marketing Strategy, New Business Development, Microsoft Office, Strategic Planning, Budgets, Management, PowerPoint, Microsoft Word, Retail, Sales, Social Networking, Customer Satisfaction, Leadership
Education
American InterContinental University 2013 — 2015
Bachelor of Science (BS), Criminal Justice and Forensics
Salt Lake Community College 2009 — 2010
Certificate of completion, Pharmacy Tech
Salt Lake Community College 2008 — 2009
GED, General Education
David Cheney David Cheney's Convergys Experience September 1999 - October 2002
Job Manager of Implementations and Account Management at iPayables Inc
Industry Financial Services
Experience
iPayables Inc October 2014 - Present
Vantage Income December 2009 - Present
Transamerica Financial Advisors, Inc.; Transamerica Financial Group Division. 2011 - Present
iPayables November 2002 - October 2014
Mount Rubidoux Ward April 2010 - October 2013
University Heights Ward - The Church of Jesus Christ of Latter-day Saints September 2008 - September 2010
University Heights Ward - The Church of Jesus Christ of Latter-day Saints July 2005 - September 2008
Convergys September 1999 - October 2002
Church of Jesus Christ of Latter-day Saints August 1995 - August 1997
Skills
Project Management, Management, Team Building, Customer Service, Training, Microsoft Excel, Process Improvement, CRM, Microsoft Office, Coaching, SQL, Leadership, Strategic Planning, Program Management, SaaS, Integration, Team Leadership, Business Strategy, Marketing Strategy, Business Process, B2B, Customer Satisfaction, Small Business, Sales, Marketing, Start-ups, Entrepreneurship, Business Analysis, Public Speaking, ERP, Time Management, Vendor Management, Entrepreneur, Online Advertising, Access, Financial Analysis, Investments, Finance, Social Media
Education
American InterContinental University 2004 — 2004
MBA, International Business
Brigham Young University 1997 — 2002
BA, Portuguese and Exercise Science
Brigham Young University - Idaho 1994 — 1995
None, Pre-Physical Therapy
iPayables Inc October 2014 - Present
Vantage Income December 2009 - Present
Transamerica Financial Advisors, Inc.; Transamerica Financial Group Division. 2011 - Present
iPayables November 2002 - October 2014
Mount Rubidoux Ward April 2010 - October 2013
University Heights Ward - The Church of Jesus Christ of Latter-day Saints September 2008 - September 2010
University Heights Ward - The Church of Jesus Christ of Latter-day Saints July 2005 - September 2008
Convergys September 1999 - October 2002
Church of Jesus Christ of Latter-day Saints August 1995 - August 1997
Skills
Project Management, Management, Team Building, Customer Service, Training, Microsoft Excel, Process Improvement, CRM, Microsoft Office, Coaching, SQL, Leadership, Strategic Planning, Program Management, SaaS, Integration, Team Leadership, Business Strategy, Marketing Strategy, Business Process, B2B, Customer Satisfaction, Small Business, Sales, Marketing, Start-ups, Entrepreneurship, Business Analysis, Public Speaking, ERP, Time Management, Vendor Management, Entrepreneur, Online Advertising, Access, Financial Analysis, Investments, Finance, Social Media
Education
American InterContinental University 2004 — 2004
MBA, International Business
Brigham Young University 1997 — 2002
BA, Portuguese and Exercise Science
Brigham Young University - Idaho 1994 — 1995
None, Pre-Physical Therapy
Stephanie Donaldson Stephanie Donaldson's Convergys Experience November 2009 - May 2010
Job Senior Customer Service Representative at Thermo Fisher Scientific
Industry Professional Training & Coaching
Experience
Thermo Fisher Scientific June 2012 - Present
Thermo Fisher Scientific September 2011 - June 2012
Convergys November 2009 - May 2010
Convergys December 2005 - May 2010
Convergys Canada June 2009 - November 2009
Convergys Canada April 2009 - June 2009
Convergys Canada June 2008 - April 2009
Convergys Canada March 2007 - May 2008
Community Living January 2000 - January 2000
Glebe Centre Inc January 1999 - January 1999
Skills
Call Center, Team Leadership, Customer Satisfaction, Coaching, Team Building, Training, Customer Service, Outlook, Teamwork, Leadership, Sales, Performance Management, Software Documentation, Process Improvement, Recruiting, Management, Troubleshooting
Education
Algonquin College of Applied Arts and Technology 1999 — 2001
Social Service Worker
Thermo Fisher Scientific June 2012 - Present
Thermo Fisher Scientific September 2011 - June 2012
Convergys November 2009 - May 2010
Convergys December 2005 - May 2010
Convergys Canada June 2009 - November 2009
Convergys Canada April 2009 - June 2009
Convergys Canada June 2008 - April 2009
Convergys Canada March 2007 - May 2008
Community Living January 2000 - January 2000
Glebe Centre Inc January 1999 - January 1999
Skills
Call Center, Team Leadership, Customer Satisfaction, Coaching, Team Building, Training, Customer Service, Outlook, Teamwork, Leadership, Sales, Performance Management, Software Documentation, Process Improvement, Recruiting, Management, Troubleshooting
Education
Algonquin College of Applied Arts and Technology 1999 — 2001
Social Service Worker
Tracy Garvey Tracy Garvey's Convergys Experience April 2005 - February 2006
Job Financial Operations/Budget/Payroll/Grants AccountantCFOConsultant
Industry Nonprofit Organization Management
Experience
Children's Learning Centers February 2015 - June 2015
Texas Panhandle Centers - Behavioral & Developmental Health June 2013 - February 2015
Top Gun Recruiters February 2013 - March 2013
Region 16 Education Service Center February 2009 - July 2012
Region 16 Education Service Center July 2007 - February 2009
New York Life Insurance Company November 2006 - May 2007
Convergys April 2005 - February 2006
Education
West Texas A&M University 1994 — 1996
Master of Science in Finance and Economics, Finance and Economics
Texas A&M University 1981 — 1983
BBA, Accounting
Amarillo College 1979 — 1981
none, Business, Overall GPA 3.5 on 4.0 Scale. Dean's List 2 Semesters
Children's Learning Centers February 2015 - June 2015
Texas Panhandle Centers - Behavioral & Developmental Health June 2013 - February 2015
Top Gun Recruiters February 2013 - March 2013
Region 16 Education Service Center February 2009 - July 2012
Region 16 Education Service Center July 2007 - February 2009
New York Life Insurance Company November 2006 - May 2007
Convergys April 2005 - February 2006
Education
West Texas A&M University 1994 — 1996
Master of Science in Finance and Economics, Finance and Economics
Texas A&M University 1981 — 1983
BBA, Accounting
Amarillo College 1979 — 1981
none, Business, Overall GPA 3.5 on 4.0 Scale. Dean's List 2 Semesters
Nanette E. Armstrong Nanette E. Armstrong's Convergys Experience June 1999 - December 2007
Job Currently seeking new opportunities
Industry Information Technology and Services
Experience
Atlanta Public Schools September 2014 - July 2015
Scholars Academy Charter School September 2010 - July 2014
Georgia Department of Education September 2008 - July 2010
Convergys June 1999 - December 2007
U.S. Army May 1996 - March 1999
U.S. Army May 1996 - January 1998
U.S. Army September 1994 - May 1996
Skills
Instructional Design, Troubleshooting, E-Learning, Process Improvement, Training, SQL, Staff Development, Software Documentation, Project Management, Customer Service, Testing, Quality Assurance, Technical Support, Unix, Software Development, Management, Operating Systems, HTML, Leadership, Data Analysis, Networking, Program Management, Network Security, Interviews, Requirements Analysis, Integration, Databases, Business Analysis, Access, Security, Technical Writing, Policy, Team Leadership, Disaster Recovery, Help Desk Support, System Administration, Analysis, Vendor Management, Software Project..., Technology Integration, Instructional Technology, SDLC, Time Management, Educational Technology
Education
American InterContinental University 2004 — 2005
Bachelor’s Degree, Business Administration and Management, General, 3.45
Iowa Park High School 1984 — 1988
General Studies, 3.5
Atlanta Public Schools September 2014 - July 2015
Scholars Academy Charter School September 2010 - July 2014
Georgia Department of Education September 2008 - July 2010
Convergys June 1999 - December 2007
U.S. Army May 1996 - March 1999
U.S. Army May 1996 - January 1998
U.S. Army September 1994 - May 1996
Skills
Instructional Design, Troubleshooting, E-Learning, Process Improvement, Training, SQL, Staff Development, Software Documentation, Project Management, Customer Service, Testing, Quality Assurance, Technical Support, Unix, Software Development, Management, Operating Systems, HTML, Leadership, Data Analysis, Networking, Program Management, Network Security, Interviews, Requirements Analysis, Integration, Databases, Business Analysis, Access, Security, Technical Writing, Policy, Team Leadership, Disaster Recovery, Help Desk Support, System Administration, Analysis, Vendor Management, Software Project..., Technology Integration, Instructional Technology, SDLC, Time Management, Educational Technology
Education
American InterContinental University 2004 — 2005
Bachelor’s Degree, Business Administration and Management, General, 3.45
Iowa Park High School 1984 — 1988
General Studies, 3.5
Scott Fonseca Scott Fonseca's Convergys Experience September 2000 - May 2010
Job Senior Software Development Support Specialist and Quality Assurance at BlackBerry
Industry Information Technology and Services
Experience
BlackBerry January 2011 - Present
Bell September 2010 - January 2011
Convergys September 2000 - May 2010
Convergys June 2005 - September 2005
Convergys December 2003 - June 2005
Convergys July 2000 - June 2005
Skills
Customer Service, Technical Support, Adult Education, Troubleshooting, Training, Call Center, Team Leadership, Service Delivery, Active Directory, Analysis, Call Centers, Coaching, Hardware, Management, Software Documentation, Quality Assurance, Access, Windows, Networking, Leadership, Recruiting, Databases, Telecommunications, Network Administration, Software Development, System Administration, Vendor Management, Interviews, TCP/IP, System Deployment, HP Quality Center, MKS Integrity, Remedy Ticketing System, JIRA, Bugzilla, Microsoft Excel, Microsoft Word, SharePoint Designer, PowerPoint, ITIL
Education
Algonquin College of Applied Arts and Technology 1997 — 1999
Computer Programmer
Algonquin College
Computer Programmer (Diploma); Diploma
Ridgemont High School
BlackBerry January 2011 - Present
Bell September 2010 - January 2011
Convergys September 2000 - May 2010
Convergys June 2005 - September 2005
Convergys December 2003 - June 2005
Convergys July 2000 - June 2005
Skills
Customer Service, Technical Support, Adult Education, Troubleshooting, Training, Call Center, Team Leadership, Service Delivery, Active Directory, Analysis, Call Centers, Coaching, Hardware, Management, Software Documentation, Quality Assurance, Access, Windows, Networking, Leadership, Recruiting, Databases, Telecommunications, Network Administration, Software Development, System Administration, Vendor Management, Interviews, TCP/IP, System Deployment, HP Quality Center, MKS Integrity, Remedy Ticketing System, JIRA, Bugzilla, Microsoft Excel, Microsoft Word, SharePoint Designer, PowerPoint, ITIL
Education
Algonquin College of Applied Arts and Technology 1997 — 1999
Computer Programmer
Algonquin College
Computer Programmer (Diploma); Diploma
Ridgemont High School
carmeshia pitts carmeshia pitts's Convergys Experience August 2012 - March 2013
Job Fine Art Professional
Industry Fine Art
Experience
PROFESSIONAL SKILLS May 2002 - July 2013
Convergys August 2012 - March 2013
West Corporation August 2011 - August 2012
American Support December 2010 - June 2011
Super 8 Motel April 2007 - July 2009
Skills
Marketing Strategy, Social Media, Hospitality Management, Team Building, Marketing, Event Management, Customer Service, Event Planning, Public Speaking, Graphic Design, Strategic Planning, Photoshop, PowerPoint, Advertising, Microsoft Excel, Social Media Marketing, Public Relations, Microsoft Word, Computer Repair, Video Editing, Editing, After Effects, Avid Media Composer, Troubleshooting, Microsoft Office
Education
American InterContinental University
Bachelor of Fine Arts, Media Production
PROFESSIONAL SKILLS May 2002 - July 2013
Convergys August 2012 - March 2013
West Corporation August 2011 - August 2012
American Support December 2010 - June 2011
Super 8 Motel April 2007 - July 2009
Skills
Marketing Strategy, Social Media, Hospitality Management, Team Building, Marketing, Event Management, Customer Service, Event Planning, Public Speaking, Graphic Design, Strategic Planning, Photoshop, PowerPoint, Advertising, Microsoft Excel, Social Media Marketing, Public Relations, Microsoft Word, Computer Repair, Video Editing, Editing, After Effects, Avid Media Composer, Troubleshooting, Microsoft Office
Education
American InterContinental University
Bachelor of Fine Arts, Media Production
Keyraliz Pacheco Pina's Convergys Experience June 2011 - Present
Job Problem Resolution Agent Bilingual at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2011 - Present
E-rapid Tax Service December 2010 - April 2011
Dish Network February 2010 - December 2010
Skills
Call Center, Customer Satisfaction, 10 Key, Customer Service, PeopleSoft
Education
American InterContinental University 2009 — 2011
Bachelor Degree, Business Administration
Florida Metropolitan University 2005 — 2008
AS in Accounting, Accounting
Universidad Metropolitana 1998 — 2000
AS Office Administration, Business Administration
Convergys June 2011 - Present
E-rapid Tax Service December 2010 - April 2011
Dish Network February 2010 - December 2010
Skills
Call Center, Customer Satisfaction, 10 Key, Customer Service, PeopleSoft
Education
American InterContinental University 2009 — 2011
Bachelor Degree, Business Administration
Florida Metropolitan University 2005 — 2008
AS in Accounting, Accounting
Universidad Metropolitana 1998 — 2000
AS Office Administration, Business Administration
Patti Utz's Convergys Experience September 2012 - Present
Job Customer Service Rep II at Convergys
Industry Program Development
Experience
Convergys September 2012 - Present
Holly Hill Childrens Services November 2011 - April 2012
Skills
Microsoft Office, General Administration, General Office Duties, Inventory Management, Supervisory Skills, Customer Service, Budgeting, Promotions, Budgets, Event Management, Project Planning, Marketing, Public Speaking, Team Building, Management, Training, Leadership, PowerPoint, Administrative Work, Process Scheduler, Time Management, Insurance, Team Leadership, Invoicing, Negotiation, Purchasing, Hiring, Data Entry, Teamwork, Project Management, Microsoft Excel, Customer Satisfaction, Process Improvement, Administrative..., Telephone Skills, Office Management, Operations Management, Employee Relations
Education
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
National College of Business and Technology2004 2003 — 2004
Diploma, Medical billing and coding/Insurance
Convergys September 2012 - Present
Holly Hill Childrens Services November 2011 - April 2012
Skills
Microsoft Office, General Administration, General Office Duties, Inventory Management, Supervisory Skills, Customer Service, Budgeting, Promotions, Budgets, Event Management, Project Planning, Marketing, Public Speaking, Team Building, Management, Training, Leadership, PowerPoint, Administrative Work, Process Scheduler, Time Management, Insurance, Team Leadership, Invoicing, Negotiation, Purchasing, Hiring, Data Entry, Teamwork, Project Management, Microsoft Excel, Customer Satisfaction, Process Improvement, Administrative..., Telephone Skills, Office Management, Operations Management, Employee Relations
Education
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
National College of Business and Technology2004 2003 — 2004
Diploma, Medical billing and coding/Insurance
Nancy Castaneda Nancy Castaneda's Convergys Experience November 2004 - August 2006
Job Reconciliation Analyst at NetRx
Industry Pharmaceuticals
Experience
Net-Rx January 2014 - Present
Premier NW Insurance, formerly Clackamas Insurance Agency March 2009 - January 2014
Nationwide Insurance September 2006 - June 2008
Convergys November 2004 - August 2006
Skills
Property & Casualty..., Insurance, General Insurance, Liability, Customer Service, Process Improvement, Sales, Claim, Underwriting, Call Centers, Employee Benefits, Customer Satisfaction, Team Building, Health Insurance, Leadership
Education
American InterContinental University 2005 — 2008
B.S., Criminal Justice
American InterContinental University 2005 — 2006
A.A., Business Administration
Net-Rx January 2014 - Present
Premier NW Insurance, formerly Clackamas Insurance Agency March 2009 - January 2014
Nationwide Insurance September 2006 - June 2008
Convergys November 2004 - August 2006
Skills
Property & Casualty..., Insurance, General Insurance, Liability, Customer Service, Process Improvement, Sales, Claim, Underwriting, Call Centers, Employee Benefits, Customer Satisfaction, Team Building, Health Insurance, Leadership
Education
American InterContinental University 2005 — 2008
B.S., Criminal Justice
American InterContinental University 2005 — 2006
A.A., Business Administration
John Pinck John Pinck's Convergys Experience August 2004 - January 2012
Job Network Security Analyst at Natural Sciences and Engineering Research Council of Canada (NSERC)
Industry Information Technology and Services
Experience
Natural Sciences and Engineering Research Council of Canada (NSERC) May 2015 - Present
Natural Sciences and Engineering Research Council of Canada (NSERC) January 2012 - May 2015
Convergys August 2004 - January 2012
Skills
Project Management, Troubleshooting, Requirements Gathering, Call Centers, Lotus Notes, Team Leadership, Outlook, Call Center, Requirements Analysis, Microsoft Office, Business Analysis, Customer Service, Software Documentation, Leadership, Access, Process Improvement, Strategic Planning, Team Building, Change Management, Cyber-security
Education
Algonquin College 2001 — 2004
Diploma, Computer Programming
Algonquin College of Applied Arts and Technology 2001 — 2004
Diploma, Computer Programming
Algonquin College of Applied Arts and Technology 2001 — 2004
Computer Programming
Natural Sciences and Engineering Research Council of Canada (NSERC) May 2015 - Present
Natural Sciences and Engineering Research Council of Canada (NSERC) January 2012 - May 2015
Convergys August 2004 - January 2012
Skills
Project Management, Troubleshooting, Requirements Gathering, Call Centers, Lotus Notes, Team Leadership, Outlook, Call Center, Requirements Analysis, Microsoft Office, Business Analysis, Customer Service, Software Documentation, Leadership, Access, Process Improvement, Strategic Planning, Team Building, Change Management, Cyber-security
Education
Algonquin College 2001 — 2004
Diploma, Computer Programming
Algonquin College of Applied Arts and Technology 2001 — 2004
Diploma, Computer Programming
Algonquin College of Applied Arts and Technology 2001 — 2004
Computer Programming
Steven Dewar Steven Dewar's Convergys Experience November 2005 - July 2007
Job Customer Solution Center Technician III Hewlett Packard
Industry Information Technology and Services
Experience
Hewlett-Packard January 2012 - Present
Volt January 2011 - December 2011
Primus Telecommunications Group, Inc. July 2007 - July 2009
Convergys November 2005 - July 2007
Laurier Optical January 2003 - May 2003
Alexandria Sports Palace September 1999 - June 2001
Liberty Tax Service January 1999 - June 2001
Skills
Technical Support, Troubleshooting, Customer Service, Active Directory, Networking, Computer Hardware, VPN, Call Centers, Microsoft Office, Help Desk Support, Call Center, Incident Management, Service Delivery, Software Documentation, DNS, Sales, Windows, Hardware, Laptops, Windows 7, Management, Problem Management, Accounting, Marketing, Email Marketing, Microsoft Excel, Problem Solving, Accounting Applications, Direct Sales, Digital Marketing, Web Design, Social Media Marketing, Social Networking, Microsoft Exchange, Billing Systems, Account Reconciliation, Financial Accounting, Event Planning, Advertising, Online Advertising, E-commerce, Fundraising, Facebook, Lead Generation, Hospitality, Inventory Management, Leadership, Public Speaking, Recruiting, Training
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Accounting and Business/Management
Glengarry District High School 1997 — 2001
Hewlett-Packard January 2012 - Present
Volt January 2011 - December 2011
Primus Telecommunications Group, Inc. July 2007 - July 2009
Convergys November 2005 - July 2007
Laurier Optical January 2003 - May 2003
Alexandria Sports Palace September 1999 - June 2001
Liberty Tax Service January 1999 - June 2001
Skills
Technical Support, Troubleshooting, Customer Service, Active Directory, Networking, Computer Hardware, VPN, Call Centers, Microsoft Office, Help Desk Support, Call Center, Incident Management, Service Delivery, Software Documentation, DNS, Sales, Windows, Hardware, Laptops, Windows 7, Management, Problem Management, Accounting, Marketing, Email Marketing, Microsoft Excel, Problem Solving, Accounting Applications, Direct Sales, Digital Marketing, Web Design, Social Media Marketing, Social Networking, Microsoft Exchange, Billing Systems, Account Reconciliation, Financial Accounting, Event Planning, Advertising, Online Advertising, E-commerce, Fundraising, Facebook, Lead Generation, Hospitality, Inventory Management, Leadership, Public Speaking, Recruiting, Training
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Accounting and Business/Management
Glengarry District High School 1997 — 2001
Christopher G. Chase Christopher G. Chase's Convergys Experience January 2011 - May 2011
Job Full time care giver for elderly relative
Industry Health, Wellness and Fitness
Experience
Convergys January 2011 - May 2011
Convergys July 2010 - January 2011
Convergys May 2010 - July 2010
Convergys February 2010 - May 2010
American InterContinental University January 2007 - February 2008
American InterContinental University January 2006 - January 2007
American InterContinental University January 2005 - January 2006
Take Five Vending Solutions September 2001 - January 2005
Focus on Sales June 2000 - August 2001
Focus on Sales November 1998 - June 2000
Skills
Article Marketing, SEO, SEO copywriting, Copywriting, Product Launch, Email Marketing, Social Media Marketing, Web 2.0, Press Releases, Public Relations, Public Speaking, White Papers, Leadership, Coaching, Adult Education, Career Counseling, Enrollment Management, Interviews, CampusVue, Resume Writing, Training, Process Improvement, Staff Development, Sales, Leadership Development, Time Management, Employee Training, College Recruiting, Career Development, Marketing, Conflict Resolution, Change Management, Instructional Design, Recruiting, Organizational..., Hiring, Team Building, Social Networking, E-Learning, Higher Education, Human Resources, Workshop Facilitation, Management, Employee Relations
Education
American InterContinental University 2007 — 2008
MBA, Operations Management
Western Oregon University 1994 — 1996
BS, Business, Computer Science
Convergys January 2011 - May 2011
Convergys July 2010 - January 2011
Convergys May 2010 - July 2010
Convergys February 2010 - May 2010
American InterContinental University January 2007 - February 2008
American InterContinental University January 2006 - January 2007
American InterContinental University January 2005 - January 2006
Take Five Vending Solutions September 2001 - January 2005
Focus on Sales June 2000 - August 2001
Focus on Sales November 1998 - June 2000
Skills
Article Marketing, SEO, SEO copywriting, Copywriting, Product Launch, Email Marketing, Social Media Marketing, Web 2.0, Press Releases, Public Relations, Public Speaking, White Papers, Leadership, Coaching, Adult Education, Career Counseling, Enrollment Management, Interviews, CampusVue, Resume Writing, Training, Process Improvement, Staff Development, Sales, Leadership Development, Time Management, Employee Training, College Recruiting, Career Development, Marketing, Conflict Resolution, Change Management, Instructional Design, Recruiting, Organizational..., Hiring, Team Building, Social Networking, E-Learning, Higher Education, Human Resources, Workshop Facilitation, Management, Employee Relations
Education
American InterContinental University 2007 — 2008
MBA, Operations Management
Western Oregon University 1994 — 1996
BS, Business, Computer Science
Jonathan Eagan Jonathan Eagan's Convergys Experience 1999 - 2001
Job Business Analyst Lead at MD Financial Management
Industry Investment Management
Experience
MD Financial Management October 2014 - Present
MD Financial Management October 2010 - October 2014
Innovapost December 2004 - October 2010
Scouts Canada 2001 - 2004
Convergys 1999 - 2001
Skills
Requirements Analysis, Solution Architecture, Change Management, Business Analysis, Project Management, SharePoint, Microsoft CRM, Training, Business Process..., Integration, Visio, Business Requirements, Requirements Gathering, SDLC, Business Process
Education
McMaster University 2007 — 2009
Advanced Certificate, Business Analysis
BA - University of Ottawa 1992 — 1996
Bachelor of Arts (B.A.)
Algonquin College of Applied Arts and Technology
MD Financial Management October 2014 - Present
MD Financial Management October 2010 - October 2014
Innovapost December 2004 - October 2010
Scouts Canada 2001 - 2004
Convergys 1999 - 2001
Skills
Requirements Analysis, Solution Architecture, Change Management, Business Analysis, Project Management, SharePoint, Microsoft CRM, Training, Business Process..., Integration, Visio, Business Requirements, Requirements Gathering, SDLC, Business Process
Education
McMaster University 2007 — 2009
Advanced Certificate, Business Analysis
BA - University of Ottawa 1992 — 1996
Bachelor of Arts (B.A.)
Algonquin College of Applied Arts and Technology
Steven Spraker Steven Spraker's Convergys Experience 2006 - 2009
Job Software Professional
Industry Program Development
Experience
Convergys 2006 - 2009
Convergys 1990 - 2006
Convergys 1989 - 1990
Education
American InterContinental University 2012 — 2014
Master of Library & Information Science (M.L.I.S.), Information Technology Project Management
Kaplan University 2010 — 2012
B.S., Information Technology
Salt Lake Community College
Convergys 2006 - 2009
Convergys 1990 - 2006
Convergys 1989 - 1990
Education
American InterContinental University 2012 — 2014
Master of Library & Information Science (M.L.I.S.), Information Technology Project Management
Kaplan University 2010 — 2012
B.S., Information Technology
Salt Lake Community College
Brad Beamish Brad Beamish's Convergys Experience January 2003 - December 2004
Job Senior Technical Consultant at Cormant, Inc.
Industry Information Technology and Services
Experience
Cormant, Inc. January 2013 - Present
InteropNet March 2011 - Present
Com-Net Inc. December 2003 - November 2012
Consultant 2012 - 2012
Convergys January 2003 - December 2004
Nugget Productions August 2001 - August 2003
KPMG March 2001 - August 2003
Skills
DCIM, Data Center, Infrastructure, Pre-sales, Solution Selling, Software Documentation, Cabling, Project Management, IT Service Management, IT Strategy, Infrastructure..., VoIP, Sales Management, Management, Servers, System Deployment, SDLC, Cloud Computing, Databases, IT Audit, Technical Sales..., B2B, New Business Development, Salesforce.com, Disaster Recovery, IT Operations, Security, Trade Shows, Project Coordination, CRM, Information Technology, B2B Sales, Documentation, Technical Product Sales, IT Management, Vendor Management
Education
Algonquin College of Applied Arts and Technology 1994 — 1997
Business Admin
Algonquin College of Applied Arts and Technology
Cormant, Inc. January 2013 - Present
InteropNet March 2011 - Present
Com-Net Inc. December 2003 - November 2012
Consultant 2012 - 2012
Convergys January 2003 - December 2004
Nugget Productions August 2001 - August 2003
KPMG March 2001 - August 2003
Skills
DCIM, Data Center, Infrastructure, Pre-sales, Solution Selling, Software Documentation, Cabling, Project Management, IT Service Management, IT Strategy, Infrastructure..., VoIP, Sales Management, Management, Servers, System Deployment, SDLC, Cloud Computing, Databases, IT Audit, Technical Sales..., B2B, New Business Development, Salesforce.com, Disaster Recovery, IT Operations, Security, Trade Shows, Project Coordination, CRM, Information Technology, B2B Sales, Documentation, Technical Product Sales, IT Management, Vendor Management
Education
Algonquin College of Applied Arts and Technology 1994 — 1997
Business Admin
Algonquin College of Applied Arts and Technology
Hamid Sanjari Hamid Sanjari's Convergys Experience December 2000 - February 2006
Job ITSS at Department of National Defence
Industry Information Technology and Services
Experience
Department of National Defence January 2010 - Present
Cybr Tech & PC Builder December 2008 - Present
The PC Builder March 2008 - October 2009
Dell July 2007 - August 2008
Dell August 2007 - July 2008
Dell June 2007 - July 2008
Dell July 2007 - June 2008
Dell February 2006 - December 2006
Convergys December 2000 - February 2006
241 Pizza Inc. July 1992 - September 1999
Skills
Operating Systems, Visual Basic, Access, Mac OS X, HTML, COBOL, Databases, MySQL, PL/SQL, Excel, C, Microsoft Office, C++, DAO, PowerPoint, Adobe Acrobat, Clipper, Visio, XP, SharePoint, Hardware, Servers, Computer Hardware, Deployment, Windows, Database Administration, ITIL, Windows Server 2003, Troubleshooting, Technical Training, VMware, Network Administration, Active Directory, Application Development, Cloud Computing, Windows 7, Security, Documentation, IIS, IT Management, Team Leadership, MS Project, SDLC, Solaris, Business Analysis, Lotus Notes, Microsoft Excel, Windows Server, Software Documentation, System Deployment
Education
herzing college 2009 — 2010
Diploma, Network Administration
Marketbridge Technologies 2003 — 2004
Certification, A+, CCNA and Windows XP
Algonquin College of Applied Arts and Technology 1986 — 1998
Diploma, Computer Programming
CompuSkills Technology 1989 — 1990
Diploma, Visual Basic Application Developer
University of Shiraz 1979 — 1983
Sciences
Department of National Defence January 2010 - Present
Cybr Tech & PC Builder December 2008 - Present
The PC Builder March 2008 - October 2009
Dell July 2007 - August 2008
Dell August 2007 - July 2008
Dell June 2007 - July 2008
Dell July 2007 - June 2008
Dell February 2006 - December 2006
Convergys December 2000 - February 2006
241 Pizza Inc. July 1992 - September 1999
Skills
Operating Systems, Visual Basic, Access, Mac OS X, HTML, COBOL, Databases, MySQL, PL/SQL, Excel, C, Microsoft Office, C++, DAO, PowerPoint, Adobe Acrobat, Clipper, Visio, XP, SharePoint, Hardware, Servers, Computer Hardware, Deployment, Windows, Database Administration, ITIL, Windows Server 2003, Troubleshooting, Technical Training, VMware, Network Administration, Active Directory, Application Development, Cloud Computing, Windows 7, Security, Documentation, IIS, IT Management, Team Leadership, MS Project, SDLC, Solaris, Business Analysis, Lotus Notes, Microsoft Excel, Windows Server, Software Documentation, System Deployment
Education
herzing college 2009 — 2010
Diploma, Network Administration
Marketbridge Technologies 2003 — 2004
Certification, A+, CCNA and Windows XP
Algonquin College of Applied Arts and Technology 1986 — 1998
Diploma, Computer Programming
CompuSkills Technology 1989 — 1990
Diploma, Visual Basic Application Developer
University of Shiraz 1979 — 1983
Sciences
Frank Long's Convergys Experience January 1991 - September 2001
Job Department Director of Math, Science and Information at Full Sail University
Industry Higher Education
Experience
Full Sail University September 2001 - Present
Convergys January 1991 - September 2001
Skills
Microsoft Office, OS X, Keynote, iMovie, GoToMeeting, Wimba, Adobe Creative Suite, Logic Pro, Cisco IOS, Windows NT, iPad, Garageband, Leadership Development, Program Management, Call Centers, Technical Writing, Educational Technology, Microsoft Technologies, Operations Management, E-Learning, Educational Leadership, Faculty Management, Curriculum Design, University Teaching, Instructional Design, Distance Learning, Higher Education, Teaching, Leadership, Faculty Development, Adult Education, Blended Learning, Learning Management..., Moodle, ADDIE, Learning Management, Staff Development, Curriculum Development, Admissions
Education
Full Sail University 2007 — 2009
Master's degree, Educational/Instructional Media Design
American InterContinental University 2005 — 2007
Bachelor's degree, Information Technology
American InterContinental University 2004 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
Full Sail University September 2001 - Present
Convergys January 1991 - September 2001
Skills
Microsoft Office, OS X, Keynote, iMovie, GoToMeeting, Wimba, Adobe Creative Suite, Logic Pro, Cisco IOS, Windows NT, iPad, Garageband, Leadership Development, Program Management, Call Centers, Technical Writing, Educational Technology, Microsoft Technologies, Operations Management, E-Learning, Educational Leadership, Faculty Management, Curriculum Design, University Teaching, Instructional Design, Distance Learning, Higher Education, Teaching, Leadership, Faculty Development, Adult Education, Blended Learning, Learning Management..., Moodle, ADDIE, Learning Management, Staff Development, Curriculum Development, Admissions
Education
Full Sail University 2007 — 2009
Master's degree, Educational/Instructional Media Design
American InterContinental University 2005 — 2007
Bachelor's degree, Information Technology
American InterContinental University 2004 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
Heath Vanegas Heath Vanegas's Convergys Experience September 2010 - October 2010
Job Residential Treatment Worker at Iowa Department of Human Services
Industry Security and Investigations
Experience
Iowa Department of Human Services January 2014 - Present
Hawkeye Vision, Inc. October 2010 - January 2014
Convergys September 2010 - October 2010
The Nebraska Medical Center May 2009 - September 2010
ADT Security Services September 2008 - January 2009
Xerox March 2007 - August 2008
ManpowerGroup September 2005 - March 2007
Horizon Offshore February 1998 - March 2004
Cal Farley's 1995 - 1998
Skills
MS Project, Microsoft Office, Time Management, Presentations, Presenter, Regulations, Organizational..., Organizational..., Organization, Personnel Management, Risk Assessment, Health & Safety..., Purchasing, Shipping, Cleaning, Office Management, Database Administration, Digital Surveillance, Proposal Generation, Risk Management, Customer Service, Process Improvement, Supervisory Skills, Leadership, Project Planning, Team Leadership, Program Management, Account Management, Microsoft Project, Project Management, Security, Team Building, Training
Education
Bellevue University 2012 — 2014
Bachelor's of Science, Project Management, 4.0
Metropolitan Community College 2012 — 2012
Project Management, A
University of Nebraska at Omaha 2011 — 2011
Project Management, Complete
Lamar University 2004 — 2004
Chemistry
Amarillo College 1992 — 1995
Certificate of Completion, Paramedicine Technology
Iowa Department of Human Services January 2014 - Present
Hawkeye Vision, Inc. October 2010 - January 2014
Convergys September 2010 - October 2010
The Nebraska Medical Center May 2009 - September 2010
ADT Security Services September 2008 - January 2009
Xerox March 2007 - August 2008
ManpowerGroup September 2005 - March 2007
Horizon Offshore February 1998 - March 2004
Cal Farley's 1995 - 1998
Skills
MS Project, Microsoft Office, Time Management, Presentations, Presenter, Regulations, Organizational..., Organizational..., Organization, Personnel Management, Risk Assessment, Health & Safety..., Purchasing, Shipping, Cleaning, Office Management, Database Administration, Digital Surveillance, Proposal Generation, Risk Management, Customer Service, Process Improvement, Supervisory Skills, Leadership, Project Planning, Team Leadership, Program Management, Account Management, Microsoft Project, Project Management, Security, Team Building, Training
Education
Bellevue University 2012 — 2014
Bachelor's of Science, Project Management, 4.0
Metropolitan Community College 2012 — 2012
Project Management, A
University of Nebraska at Omaha 2011 — 2011
Project Management, Complete
Lamar University 2004 — 2004
Chemistry
Amarillo College 1992 — 1995
Certificate of Completion, Paramedicine Technology
Laurence Holliman Laurence Holliman's Convergys Experience November 2011 - January 2012
Job IT Help Desk
Industry Military
Experience
Convergys November 2011 - January 2012
Hospira June 2011 - July 2011
US Army February 2005 - October 2010
Skills
Solid computer skills, Active Directory, Microsoft Office, Dameware, ICOMS, Regedit, Norton Ghost, SharePoint, Risk Management, Project Management, IT Project & Program...
Education
American InterContinental University 2013 — 2014
Master's Degree, Information Technology
American InterContinental University 2012 — 2013
Bachelor's Degree, Information Technology
American InterContinental University 2011 — 2012
Associate of Arts (AA), Business Administration and Management, General
Convergys November 2011 - January 2012
Hospira June 2011 - July 2011
US Army February 2005 - October 2010
Skills
Solid computer skills, Active Directory, Microsoft Office, Dameware, ICOMS, Regedit, Norton Ghost, SharePoint, Risk Management, Project Management, IT Project & Program...
Education
American InterContinental University 2013 — 2014
Master's Degree, Information Technology
American InterContinental University 2012 — 2013
Bachelor's Degree, Information Technology
American InterContinental University 2011 — 2012
Associate of Arts (AA), Business Administration and Management, General
Charles St-Onge's Convergys Experience April 2003 - December 2005
Job IT Support Specialist
Industry Information Services
Experience
Viva Networks Inc. March 2011 - Present
Ottawa Sports and Entertainment Group (OSEG) September 2008 - Present
IntelliSyn Communications Inc. December 2006 - Present
Convergys April 2003 - December 2005
RCMP April 1998 - April 2004
Skills
Small Business Server, Cloud Computing, Blackberry Enterprise..., Data Security, Blackberry, NetApp, VPN, Network Architecture, Help Desk Support, Routers, Network Engineering
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
Associate's Degree, Computer Systems Technician
Algonquin College of Applied Arts and Technology
Viva Networks Inc. March 2011 - Present
Ottawa Sports and Entertainment Group (OSEG) September 2008 - Present
IntelliSyn Communications Inc. December 2006 - Present
Convergys April 2003 - December 2005
RCMP April 1998 - April 2004
Skills
Small Business Server, Cloud Computing, Blackberry Enterprise..., Data Security, Blackberry, NetApp, VPN, Network Architecture, Help Desk Support, Routers, Network Engineering
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
Associate's Degree, Computer Systems Technician
Algonquin College of Applied Arts and Technology
Debra Grenier Debra Grenier's Convergys Experience February 2005 - April 2010
Job Tech Support at Primus
Industry Consumer Services
Experience
Primus Telecomunnications Canada June 2010 - Present
Convergys February 2005 - April 2010
Skills
Customer Service, Computer Hardware, Call Center, Troubleshooting, Call Centers, Customer Satisfaction, Process Improvement, Customer Support, Access, Microsoft Office, Microsoft Excel, Telecommunications, Lotus Notes, DSL, Team Leadership, PowerPoint, Workforce Management, Outlook, Software Documentation, Customer Retention, Windows, Technical Support, Operating Systems, Microsoft Word, Windows 7, System Administration, Team Building, Vendor Management, Data Entry, Active Directory
Education
Algonquin College of Applied Arts and Technology
Human Resources and Health and Safety
Primus Telecomunnications Canada June 2010 - Present
Convergys February 2005 - April 2010
Skills
Customer Service, Computer Hardware, Call Center, Troubleshooting, Call Centers, Customer Satisfaction, Process Improvement, Customer Support, Access, Microsoft Office, Microsoft Excel, Telecommunications, Lotus Notes, DSL, Team Leadership, PowerPoint, Workforce Management, Outlook, Software Documentation, Customer Retention, Windows, Technical Support, Operating Systems, Microsoft Word, Windows 7, System Administration, Team Building, Vendor Management, Data Entry, Active Directory
Education
Algonquin College of Applied Arts and Technology
Human Resources and Health and Safety
Raymond Tartt Jr Raymond Tartt Jr's Convergys Experience February 2006 - August 2006
Job Night Patrol at Sanford Landing
Industry Computer Hardware
Experience
Sanford Landing July 2009 - Present
Sears Home Improvements July 2007 - November 2008
LockHeed Martin January 2007 - June 2007
Convergys February 2006 - August 2006
Education
American InterContinental University 2009 — 2012
BS, Information Technology
DeVry University
CIS, Major
Sanford Landing July 2009 - Present
Sears Home Improvements July 2007 - November 2008
LockHeed Martin January 2007 - June 2007
Convergys February 2006 - August 2006
Education
American InterContinental University 2009 — 2012
BS, Information Technology
DeVry University
CIS, Major
Raquel Hall's Convergys Experience June 2012 - May 2013
Job Customer Service Specialist at Verizon Wireless
Industry Management Consulting
Experience
Verizon Wireless January 2014 - April 2015
Victory Chevrolet of Mt. Holly November 2013 - January 2014
Convergys June 2012 - May 2013
Convergys September 2011 - July 2012
Convergys February 2010 - September 2011
Kohl's Department Stores August 2008 - August 2010
Dillards November 2007 - April 2008
Westdale Asset Management March 2006 - November 2007
The Disney Store May 2005 - September 2005
McAlister's Deli (Corporation) 2000 - 2002
Skills
Talent Acquisition, Technical Recruiting, Screening, Job Posting, Coaching, Crafts, Customer Service, Painting, Entertainment, Event Planning, Creative Direction, Call Centers, Sales, Training, Client Services, Time Management, Hiring, Telephone Skills, Outlook, Team Building, Screening Resumes, Retail, PowerPoint, Merchandising, Microsoft Office, Troubleshooting, Microsoft Word, Customer Experience, Windows, Social Media, Public Speaking, Creative Writing, Conflict Resolution, Leadership Development, Customer Service..., Call Center Development, Research, Contact Centers, Selling, Customer Satisfaction, Leadership, Management, Process Improvement
Education
American InterContinental University 2013 — 2015
Bachelor of Business Administration (BBA), Entrepreneurship
American InterContinental University 2009 — 2011
Associate's degree, Business Administration and Management, General
Catawba College 2003 — 2005
Theatre/Theatre Arts Management
Verizon Wireless January 2014 - April 2015
Victory Chevrolet of Mt. Holly November 2013 - January 2014
Convergys June 2012 - May 2013
Convergys September 2011 - July 2012
Convergys February 2010 - September 2011
Kohl's Department Stores August 2008 - August 2010
Dillards November 2007 - April 2008
Westdale Asset Management March 2006 - November 2007
The Disney Store May 2005 - September 2005
McAlister's Deli (Corporation) 2000 - 2002
Skills
Talent Acquisition, Technical Recruiting, Screening, Job Posting, Coaching, Crafts, Customer Service, Painting, Entertainment, Event Planning, Creative Direction, Call Centers, Sales, Training, Client Services, Time Management, Hiring, Telephone Skills, Outlook, Team Building, Screening Resumes, Retail, PowerPoint, Merchandising, Microsoft Office, Troubleshooting, Microsoft Word, Customer Experience, Windows, Social Media, Public Speaking, Creative Writing, Conflict Resolution, Leadership Development, Customer Service..., Call Center Development, Research, Contact Centers, Selling, Customer Satisfaction, Leadership, Management, Process Improvement
Education
American InterContinental University 2013 — 2015
Bachelor of Business Administration (BBA), Entrepreneurship
American InterContinental University 2009 — 2011
Associate's degree, Business Administration and Management, General
Catawba College 2003 — 2005
Theatre/Theatre Arts Management
Jonathan Gamble Jonathan Gamble's Convergys Experience July 2014 - Present
Job Digital Commerce Team Coach
Industry Consumer Services
Experience
Convergys July 2014 - Present
InaoWurkz February 1992 - Present
Convergys June 2012 - July 2014
Someone Clothing November 2009 - January 2013
Stream Global Services August 2010 - June 2012
Powered by Hate October 2009 - August 2010
American InterContinental University October 2006 - July 2009
T-Mobile November 2003 - April 2007
Skills
Graphic Design, Music Production, Music, Adobe Creative Suite, Multimedia, Mac, Video Production, Entertainment, Video, Social Networking, Music Industry, Pro Tools, Marketing, Illustration, Film, Final Cut Pro, Emcee, Graphics, Social Media Marketing, Digital Media, Recording, Audio Editing, New Media, Art Direction, DJ, Acting, Voice Acting, Video Editing, Storyboarding, Sound, Music Publishing, A&R, Art, Post Production, Sound Design, Creative Direction, Music Videos, Voice Over, Film Production, Concept Development, Sound Editing, Videography, Motion Graphics, Photography, Creative Writing, Call Centers, Project Management, Leadership Development
Education
Graphic Design/ American River College 1997 — 1998
Web Page, Digital/Multimedia and Information Resources Design
San Juan High School 1994 — 1996
Diploma, Multimedia design
American InterContinental University
Digital Communication and Media/Multimedia
Convergys July 2014 - Present
InaoWurkz February 1992 - Present
Convergys June 2012 - July 2014
Someone Clothing November 2009 - January 2013
Stream Global Services August 2010 - June 2012
Powered by Hate October 2009 - August 2010
American InterContinental University October 2006 - July 2009
T-Mobile November 2003 - April 2007
Skills
Graphic Design, Music Production, Music, Adobe Creative Suite, Multimedia, Mac, Video Production, Entertainment, Video, Social Networking, Music Industry, Pro Tools, Marketing, Illustration, Film, Final Cut Pro, Emcee, Graphics, Social Media Marketing, Digital Media, Recording, Audio Editing, New Media, Art Direction, DJ, Acting, Voice Acting, Video Editing, Storyboarding, Sound, Music Publishing, A&R, Art, Post Production, Sound Design, Creative Direction, Music Videos, Voice Over, Film Production, Concept Development, Sound Editing, Videography, Motion Graphics, Photography, Creative Writing, Call Centers, Project Management, Leadership Development
Education
Graphic Design/ American River College 1997 — 1998
Web Page, Digital/Multimedia and Information Resources Design
San Juan High School 1994 — 1996
Diploma, Multimedia design
American InterContinental University
Digital Communication and Media/Multimedia
Louis Rollins II's Convergys Experience June 2015 - June 2015
Job Marketing Research Analyst at ERC
Industry Media Production
Experience
Enhanced Resource Centers July 2015 - Present
Videos 4 Christ April 2009 - Present
Convergys June 2015 - June 2015
Shiloh Metropolitan Baptist Church December 2011 - June 2014
Greater Travelers Rest Baptist Church March 2008 - October 2009
Streaming Faith August 2007 - January 2008
After Hours Formalwear June 2006 - May 2007
Skills
Social Media, Public Relations, Television, InDesign, Illustrator, Public Speaking, Microsoft Word, Community Outreach, Teaching, Microsoft Excel, Strategic Planning, Team Building, Video Editing, Camera Operating, Social Networking, Video, Social Media Marketing, Editing, Advertising
Education
American InterContinental University 2002 — 2005
Bachelor of Fine Arts, Media Production
Enhanced Resource Centers July 2015 - Present
Videos 4 Christ April 2009 - Present
Convergys June 2015 - June 2015
Shiloh Metropolitan Baptist Church December 2011 - June 2014
Greater Travelers Rest Baptist Church March 2008 - October 2009
Streaming Faith August 2007 - January 2008
After Hours Formalwear June 2006 - May 2007
Skills
Social Media, Public Relations, Television, InDesign, Illustrator, Public Speaking, Microsoft Word, Community Outreach, Teaching, Microsoft Excel, Strategic Planning, Team Building, Video Editing, Camera Operating, Social Networking, Video, Social Media Marketing, Editing, Advertising
Education
American InterContinental University 2002 — 2005
Bachelor of Fine Arts, Media Production
Brittany Ferland Brittany Ferland's Convergys Experience September 2013 - Present
Job Digital Commerce Team Lead at Convergys
Industry Consumer Services
Experience
Convergys September 2013 - Present
Harbor Treats September 2007 - May 2008
Zales 2006 - February 2007
Skills
Team Leadership, Performance Management, Workforce Management, Performance Motivation, Queue Management, Oracle Applications, Proficient Typing Skills, Computer Proficiency, Microsoft Office, Data Analysis, Data Entry, Data Extraction, Customer Service, Customer Satisfaction, Thrive in..., NICE Call Recording, SharePoint, Analysis of business..., Administrative Work, Filing, Data Management, English grammar, Written & Verbal..., Managing Deadlines, Phone Etiquette, IEX, Time Management, Management, Sales, Microsoft Excel, PowerPoint, Outlook, Team Building, Leadership Development, Training, Customer Experience, Employee Training, Leadership, Call Centers, Mentoring, Communication, Process Improvement, Typing, E-commerce, Coaching, Telecommunications, Business Process...
Education
Miami Valley Career Technology Center 2013 — 2013
Nurse Aid Certification, Nurse Aid Training Program, 3.8
Allied American University 2012 — 2012
Medical Transcription/Transcriptionist
Miami Valley Career Technology Center 2004 — 2006
Allied Health Technologies, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program, 3.5
Sinclair Community College 2004 — 2006
Northmont High School 2002 — 2006
High School, General Education, 3.5
Convergys September 2013 - Present
Harbor Treats September 2007 - May 2008
Zales 2006 - February 2007
Skills
Team Leadership, Performance Management, Workforce Management, Performance Motivation, Queue Management, Oracle Applications, Proficient Typing Skills, Computer Proficiency, Microsoft Office, Data Analysis, Data Entry, Data Extraction, Customer Service, Customer Satisfaction, Thrive in..., NICE Call Recording, SharePoint, Analysis of business..., Administrative Work, Filing, Data Management, English grammar, Written & Verbal..., Managing Deadlines, Phone Etiquette, IEX, Time Management, Management, Sales, Microsoft Excel, PowerPoint, Outlook, Team Building, Leadership Development, Training, Customer Experience, Employee Training, Leadership, Call Centers, Mentoring, Communication, Process Improvement, Typing, E-commerce, Coaching, Telecommunications, Business Process...
Education
Miami Valley Career Technology Center 2013 — 2013
Nurse Aid Certification, Nurse Aid Training Program, 3.8
Allied American University 2012 — 2012
Medical Transcription/Transcriptionist
Miami Valley Career Technology Center 2004 — 2006
Allied Health Technologies, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program, 3.5
Sinclair Community College 2004 — 2006
Northmont High School 2002 — 2006
High School, General Education, 3.5
Anne Ness Anne Ness's Convergys Experience 2008 - 2009
Job Mental Health Care Professional
Industry Mental Health Care
Experience
Convergys 2008 - 2009
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
Early Childhood Education Diploma, Early Childhood Education and Teaching
Adler School of Professional Psychology 1993 — 1996
Master's Degree, Counseling Psychology
Convergys 2008 - 2009
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
Early Childhood Education Diploma, Early Childhood Education and Teaching
Adler School of Professional Psychology 1993 — 1996
Master's Degree, Counseling Psychology
Joseph Cornacchia Joseph Cornacchia's Convergys Experience
Job Chat Technical Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys
Skills
Prolifent with Customer..., Work in a high stress..., Easily Adaptable, Proficient with...
Education
Alfred State College - SUNY College of Technology 2004 — 2006
Associate’s Degree, Accounting
Convergys
Skills
Prolifent with Customer..., Work in a high stress..., Easily Adaptable, Proficient with...
Education
Alfred State College - SUNY College of Technology 2004 — 2006
Associate’s Degree, Accounting
Lucas Ratisseau Lucas Ratisseau's Convergys Experience 2005 - 2007
Job Customer OnBoarding Agent at Achilles Group Limited
Industry Information Technology and Services
Experience
Achilles Group Limited October 2012 - Present
AppleOne Employment Services June 2012 - October 2012
State Farm June 2011 - May 2012
Bankers Life January 2011 - June 2011
O'Connor and Associates May 2009 - December 2010
National Processing Company 2007 - 2009
Convergys 2005 - 2007
City of League City May 2001 - October 2004
Skills
Risk Management, Call Centers, Business Process, Team Management, Time Management, Payments, Payment Card Processing, Electronic Payments, Business Analysis, Microsoft CRM, Sales, B2B, Team Building, New Business Development
Education
Alvin Community College 1997 — 2000
none
Texas City High School 1993 — 1997
Diploma, General Studies
Achilles Group Limited October 2012 - Present
AppleOne Employment Services June 2012 - October 2012
State Farm June 2011 - May 2012
Bankers Life January 2011 - June 2011
O'Connor and Associates May 2009 - December 2010
National Processing Company 2007 - 2009
Convergys 2005 - 2007
City of League City May 2001 - October 2004
Skills
Risk Management, Call Centers, Business Process, Team Management, Time Management, Payments, Payment Card Processing, Electronic Payments, Business Analysis, Microsoft CRM, Sales, B2B, Team Building, New Business Development
Education
Alvin Community College 1997 — 2000
none
Texas City High School 1993 — 1997
Diploma, General Studies
Natalie Roldan Natalie Roldan's Convergys Experience February 2005 - April 2005
Job Receptionist through Hunter Hollis with ASC Construction Equipment
Industry Hospital & Health Care
Experience
Hunter Hollis January 2013 - Present
Senior Helpers January 2012 - Present
Notary Public July 2009 - Present
Signature Consultants December 2013 - December 2013
The North Carolina Blumenthal Performing Arts Center April 2007 - August 2008
U.S. Airways May 2005 - April 2007
The Plaza Hotel April 2005 - May 2005
Convergys February 2005 - April 2005
Skills
Customer Service, Public Speaking, Inventory Management, Data Entry, Microsoft Office, Microsoft Excel, Spanish, Outlook, Administrative..., Recruiting, Fundraising, Event Planning, Non-profits, Healthcare, Time Management, PowerPoint, Research, System Administration, Management, Notary, Public Relations, Teamwork, Budgets, Access, Process Scheduler, Microsoft Word, Training, Nonprofits, Social Networking, Supervisory Skills, Accounts Payable, Editing, Coaching, Employee Relations, Analysis, Social Media, Social Media Marketing, Marketing, Community Outreach, Telephone Skills, Invoicing, Policy, Office Management, Leadership, Human Resources, Team Building, QuickBooks, Performance Management, Sales, Strategic Planning
Education
American InterContinental University 2008 — 2010
Associate's (AABA) - Business Administration, Business
Hunter Hollis January 2013 - Present
Senior Helpers January 2012 - Present
Notary Public July 2009 - Present
Signature Consultants December 2013 - December 2013
The North Carolina Blumenthal Performing Arts Center April 2007 - August 2008
U.S. Airways May 2005 - April 2007
The Plaza Hotel April 2005 - May 2005
Convergys February 2005 - April 2005
Skills
Customer Service, Public Speaking, Inventory Management, Data Entry, Microsoft Office, Microsoft Excel, Spanish, Outlook, Administrative..., Recruiting, Fundraising, Event Planning, Non-profits, Healthcare, Time Management, PowerPoint, Research, System Administration, Management, Notary, Public Relations, Teamwork, Budgets, Access, Process Scheduler, Microsoft Word, Training, Nonprofits, Social Networking, Supervisory Skills, Accounts Payable, Editing, Coaching, Employee Relations, Analysis, Social Media, Social Media Marketing, Marketing, Community Outreach, Telephone Skills, Invoicing, Policy, Office Management, Leadership, Human Resources, Team Building, QuickBooks, Performance Management, Sales, Strategic Planning
Education
American InterContinental University 2008 — 2010
Associate's (AABA) - Business Administration, Business
Alicia Haynes Alicia Haynes's Convergys Experience June 2009 - September 2009
Job Training Supervisor at PCI Gaming Authority
Industry Human Resources
Experience
PCI Gaming Authority September 2013 - Present
PCI Gaming Authority December 2009 - September 2013
Convergys June 2009 - September 2009
IntraISP March 2008 - March 2009
Dish Network September 2007 - February 2008
Express Scripts September 2005 - July 2007
Adams Mark Hotels 2002 - 2003
Enterprise Rent A Car 1997 - 2001
Skills
Training &..., Technical Training, Courseware Development, New Hire Orientations, Microsoft Office, SAP, AS400, Customer Relations, Telecommunications, Outlook, Access, Word, PowerPoint, Excel, Employee Relations, E-learning, Process Improvement, Customer Service, Published Author, Self-publishing, Certified TIPS Trainer, Microsoft Excel, Microsoft Word, Quality Assurance, Recruiting, Human Resources, Visio, Leadership, Project Management, Management, Customer Satisfaction, Performance Management, System Administration, CRM, IBM iSeries, Analysis, Employee Engagement, Team Building, Training, Benefits Administration, Call Centers, HRIS, Software Documentation, Talent Management, Team Leadership, Budgets, Gaming Industry, PeopleSoft, E-Learning
Education
American InterContinental University 2005 — 2007
MBA, Human Resources Management
PCI Gaming Authority September 2013 - Present
PCI Gaming Authority December 2009 - September 2013
Convergys June 2009 - September 2009
IntraISP March 2008 - March 2009
Dish Network September 2007 - February 2008
Express Scripts September 2005 - July 2007
Adams Mark Hotels 2002 - 2003
Enterprise Rent A Car 1997 - 2001
Skills
Training &..., Technical Training, Courseware Development, New Hire Orientations, Microsoft Office, SAP, AS400, Customer Relations, Telecommunications, Outlook, Access, Word, PowerPoint, Excel, Employee Relations, E-learning, Process Improvement, Customer Service, Published Author, Self-publishing, Certified TIPS Trainer, Microsoft Excel, Microsoft Word, Quality Assurance, Recruiting, Human Resources, Visio, Leadership, Project Management, Management, Customer Satisfaction, Performance Management, System Administration, CRM, IBM iSeries, Analysis, Employee Engagement, Team Building, Training, Benefits Administration, Call Centers, HRIS, Software Documentation, Talent Management, Team Leadership, Budgets, Gaming Industry, PeopleSoft, E-Learning
Education
American InterContinental University 2005 — 2007
MBA, Human Resources Management
Charity Phillips Charity Phillips's Convergys Experience 1997 - 2008
Job Product Analyst
Industry Information Technology and Services
Experience
Optum (formerly Catamaran) July 2014 - Present
HCA January 2011 - March 2014
TekSystems (HCA) January 2010 - January 2011
TekSystems (Northrop Grumman) July 2008 - October 2009
Convergys 1997 - 2008
Skills
Visio, Process Improvement, Strategy, analysis, Business Analysis, Software Implementation, Client Liaison, Managing Large Scale..., Benefits Administration, Employee Benefits, Microsoft Word, Business Acumen, Consulting, Financial Analysis, IT Strategy, RFP, RFI, Requirements Gathering, Functional Requirements, User Acceptance Testing, Software Documentation, Software Project..., Account Reconciliation, Human Resource..., Project Management, Management, Requirements Analysis, Business Process, Training, Gap Analysis, Business Requirements, Technical Documentation, Business Process...
Education
Florida State College at Jacksonville 2012 — 2015
Bachelor of Applied Science (BASc)
American InterContinental University 2002 — 2003
Associates, Business Administration
Optum (formerly Catamaran) July 2014 - Present
HCA January 2011 - March 2014
TekSystems (HCA) January 2010 - January 2011
TekSystems (Northrop Grumman) July 2008 - October 2009
Convergys 1997 - 2008
Skills
Visio, Process Improvement, Strategy, analysis, Business Analysis, Software Implementation, Client Liaison, Managing Large Scale..., Benefits Administration, Employee Benefits, Microsoft Word, Business Acumen, Consulting, Financial Analysis, IT Strategy, RFP, RFI, Requirements Gathering, Functional Requirements, User Acceptance Testing, Software Documentation, Software Project..., Account Reconciliation, Human Resource..., Project Management, Management, Requirements Analysis, Business Process, Training, Gap Analysis, Business Requirements, Technical Documentation, Business Process...
Education
Florida State College at Jacksonville 2012 — 2015
Bachelor of Applied Science (BASc)
American InterContinental University 2002 — 2003
Associates, Business Administration
John Brian Tuazon John Brian Tuazon's Convergys Experience 2010 - 2012
Job Technical Recruiter at ProV International
Industry Staffing and Recruiting
Experience
ProV International October 2014 - Present
ProV International October 2014 - Present
ProV International May 2014 - August 2014
Convergys 2010 - 2012
eTelecare Global Solutions January 2009 - December 2010
Teleperformance April 2006 - December 2009
Skills
Management, BPO, Customer Service, Resume Writing, Call Centers, Technical Support, Telemarketing, Article Submission, Customer Satisfaction, Microsoft Word, HRSmart, Customer Experience, Sales Operations, Recruiting, Technical Recruiting, Contract Recruitment, IT Recruitment, Interviews, Screening, Job Analysis, Sourcing, Staffing Services, Benefits Negotiation, Boolean Searching, Hiring, Talent Acquisition
Education
AMA University 2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
ProV International October 2014 - Present
ProV International October 2014 - Present
ProV International May 2014 - August 2014
Convergys 2010 - 2012
eTelecare Global Solutions January 2009 - December 2010
Teleperformance April 2006 - December 2009
Skills
Management, BPO, Customer Service, Resume Writing, Call Centers, Technical Support, Telemarketing, Article Submission, Customer Satisfaction, Microsoft Word, HRSmart, Customer Experience, Sales Operations, Recruiting, Technical Recruiting, Contract Recruitment, IT Recruitment, Interviews, Screening, Job Analysis, Sourcing, Staffing Services, Benefits Negotiation, Boolean Searching, Hiring, Talent Acquisition
Education
AMA University 2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications
Abie Gonzaga Abie Gonzaga's Convergys Experience March 2012 - Present
Job
Industry
Experience
Convergys March 2012 - Present
Sykes 2010 - 2012
ICT Marketing Services January 2006 - February 2010
Skills
Forecasting, Scheduling Management, Real Time Monitoring, Capacity Planning, ERP
Education
AMA University 2001 — 2002
Bachelor's degree, Information Technology
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Journalism
Convergys March 2012 - Present
Sykes 2010 - 2012
ICT Marketing Services January 2006 - February 2010
Skills
Forecasting, Scheduling Management, Real Time Monitoring, Capacity Planning, ERP
Education
AMA University 2001 — 2002
Bachelor's degree, Information Technology
Polytechnic University of the Philippines 1997 — 2001
Bachelor's degree, Journalism
Fausto Capellan Jr Fausto Capellan Jr's Convergys Experience June 2006 - December 2006
Job SharePoint Admin & Support Analyst at NBCUniversal, Inc.
Industry Information Technology and Services
Experience
NBCUniversal, Inc. January 2012 - Present
Spellman High Voltage March 2011 - September 2011
Kinray, Inc. April 2005 - March 2011
Convergys June 2006 - December 2006
Skills
SharePoint, Active Directory, Windows Server, IIS, SharePoint Designer, Microsoft Office..., VMware, Microsoft SQL Server, DNS, InfoPath, Windows 7, Powershell, XP, Databases, Visual Studio, Software Documentation
Education
American InterContinental University 2004 — 2006
Master, Information Technology
NBCUniversal, Inc. January 2012 - Present
Spellman High Voltage March 2011 - September 2011
Kinray, Inc. April 2005 - March 2011
Convergys June 2006 - December 2006
Skills
SharePoint, Active Directory, Windows Server, IIS, SharePoint Designer, Microsoft Office..., VMware, Microsoft SQL Server, DNS, InfoPath, Windows 7, Powershell, XP, Databases, Visual Studio, Software Documentation
Education
American InterContinental University 2004 — 2006
Master, Information Technology
Luke LaClaire's Convergys Experience 2005 - June 2010
Job Senior Instructional Designer supporting Ford Motor Company at TEK Systems
Industry Professional Training & Coaching
Experience
TEK Systems May 2009 - Present
Convergys 2005 - June 2010
Gradepoint June 2004 - December 2005
EDS May 1998 - May 2004
Kansas Wesleyan University 1992 - 1997
Eastern Illinois University 1991 - 1992
Skills
SharePoint Designer, Instructional Design, Social Learning, Captivate, Blended Learning, E-Learning, Learning Management..., WebEx, SCORM, Microsoft Office, Flash, Microsoft Excel, JavaScript, SAP, SPSS, SAS, Instructor-led Training, Needs Analysis, ADDIE, Learning Management, Training Delivery, SnagIt, Adult Education
Education
Michigan State University 1987 — 1992
Ph.D., Learning
Eastern Michigan University 1986 — 1989
MS, Psychology
Alma College 1981 — 1985
BS, Psychology, Math
TEK Systems May 2009 - Present
Convergys 2005 - June 2010
Gradepoint June 2004 - December 2005
EDS May 1998 - May 2004
Kansas Wesleyan University 1992 - 1997
Eastern Illinois University 1991 - 1992
Skills
SharePoint Designer, Instructional Design, Social Learning, Captivate, Blended Learning, E-Learning, Learning Management..., WebEx, SCORM, Microsoft Office, Flash, Microsoft Excel, JavaScript, SAP, SPSS, SAS, Instructor-led Training, Needs Analysis, ADDIE, Learning Management, Training Delivery, SnagIt, Adult Education
Education
Michigan State University 1987 — 1992
Ph.D., Learning
Eastern Michigan University 1986 — 1989
MS, Psychology
Alma College 1981 — 1985
BS, Psychology, Math
Victor Shulist's Convergys Experience May 2000 - July 2001
Job .
Industry Computer & Network Security
Experience
Bell ConsultantCGIJuly 2001 - April 2015
Convergys May 2000 - July 2001
Skills
Perl, Solution Architecture, SOA, Microsoft SQL Server, C++, SDLC, Requirements Analysis, Business Intelligence, Data Warehousing, JavaScript, Machine Learning, IT Strategy, Requirements Gathering, Electronics, Object Oriented Perl, Natural Language..., Intrusion Detection, McAfee Antivirus, Web Application Firewall, Firewalls, ArcSight, Security, Network Security, Cisco Technologies, Linux, ITIL, Computer Security, Information Security, Integration, Unix, Enterprise Architecture, ASP.NET, IT Service Management, Software Development
Education
Algonquin College of Applied Arts and Technology 1999 — 2000
Web Application Development, Computer Programming
Bell ConsultantCGIJuly 2001 - April 2015
Convergys May 2000 - July 2001
Skills
Perl, Solution Architecture, SOA, Microsoft SQL Server, C++, SDLC, Requirements Analysis, Business Intelligence, Data Warehousing, JavaScript, Machine Learning, IT Strategy, Requirements Gathering, Electronics, Object Oriented Perl, Natural Language..., Intrusion Detection, McAfee Antivirus, Web Application Firewall, Firewalls, ArcSight, Security, Network Security, Cisco Technologies, Linux, ITIL, Computer Security, Information Security, Integration, Unix, Enterprise Architecture, ASP.NET, IT Service Management, Software Development
Education
Algonquin College of Applied Arts and Technology 1999 — 2000
Web Application Development, Computer Programming
Candace Payne Candace Payne's Convergys Experience January 2005 - July 2006
Job Visionary Healthcare Administrator, Experienced Administration Manager, Skincare and Beauty Consultant
Industry Government Administration
Experience
Mary Kay Independent Business Owner January 2014 - Present
US Navy March 2010 - Present
US Navy October 2008 - Present
US Navy May 2008 - Present
Family Urgent Care August 2007 - May 2008
Convergys January 2005 - July 2006
PRC, LLC June 2004 - December 2004
Skills
Leadership, Team Leadership, Staff Development, Military Training, Healthcare Administrator, Patient Administration, Office Administration, Leadership Development, Supervisory Skills, Victim Services, Microsoft Office, Administrative..., Team Management, Time Management, Active DoD Secret..., Critical Thinking, Cpr Certified, Beauty Consulting, Skin Care Products, Makeovers, Sexual Violence..., Navy, Military Operations, Security Clearance, Youth Mentoring, DoD, Command, Government, Social Perceptiveness, Force Protection, Weapons, Operational Planning, Early Childhood..., Military, Matchmaking, Healthcare Management, Telecommunications, Service Orientation
Education
University of Maryland University College 2012 — 2013
Master of Business Administration (MBA), Business Administration, B, 3.4
University of Maryland University College 2010 — 2012
Masters of Science, Healthcare Administration, B, 3.5
Coastal Carolina Community College 2007 — 2007
Medical Office Staff Specialist, Medical Office Management/Administration, A
American InterContinental University 2004 — 2007
Bachelor of Science (B.Sc.), Healthcare Administration, 3.7, Magna Cum Laude
Hemingway High School 1996 — 2000
HS Diploma, General Studies
Mary Kay Independent Business Owner January 2014 - Present
US Navy March 2010 - Present
US Navy October 2008 - Present
US Navy May 2008 - Present
Family Urgent Care August 2007 - May 2008
Convergys January 2005 - July 2006
PRC, LLC June 2004 - December 2004
Skills
Leadership, Team Leadership, Staff Development, Military Training, Healthcare Administrator, Patient Administration, Office Administration, Leadership Development, Supervisory Skills, Victim Services, Microsoft Office, Administrative..., Team Management, Time Management, Active DoD Secret..., Critical Thinking, Cpr Certified, Beauty Consulting, Skin Care Products, Makeovers, Sexual Violence..., Navy, Military Operations, Security Clearance, Youth Mentoring, DoD, Command, Government, Social Perceptiveness, Force Protection, Weapons, Operational Planning, Early Childhood..., Military, Matchmaking, Healthcare Management, Telecommunications, Service Orientation
Education
University of Maryland University College 2012 — 2013
Master of Business Administration (MBA), Business Administration, B, 3.4
University of Maryland University College 2010 — 2012
Masters of Science, Healthcare Administration, B, 3.5
Coastal Carolina Community College 2007 — 2007
Medical Office Staff Specialist, Medical Office Management/Administration, A
American InterContinental University 2004 — 2007
Bachelor of Science (B.Sc.), Healthcare Administration, 3.7, Magna Cum Laude
Hemingway High School 1996 — 2000
HS Diploma, General Studies
Jeff Scholes Jeff Scholes's Convergys Experience November 2000 - May 2005
Job Senior Windows Systems Engineer
Industry Hospital & Health Care
Experience
Intermountain Healthcare June 2011 - Present
Osha December 2008 - December 2011
KeyBank October 2006 - October 2008
Sorenson Communications May 2005 - October 2006
Convergys November 2000 - May 2005
Inmark International September 1999 - January 2000
Zion Pioneerzz Professional Baseball Club September 1998 - September 1999
Convergys May 1993 - September 1998
Skills
Active Directory, Troubleshooting, Computer Repair, DNS, DHCP, Citrix, Group Policy, Laptops, XP, Windows Server 2003, Windows Server, Software Installation, Servers, Hardware, Operating Systems, TCP/IP, Windows, Windows Server 2008, VMware, System Administration, Computer Hardware, Disaster Recovery, Network Administration, VMware ESX, VBScript, Virtualization, Server Architecture, Microsoft Office, HP, FTP, Access, Problem Solving, Visual Basic, Data Center, Networking, Windows XP
Education
American InterContinental University 2003 — 2005
Bachelors of IT, Network Administration
Southern Utah University 1995 — 1998
Business Administration Information Technology
Intermountain Healthcare June 2011 - Present
Osha December 2008 - December 2011
KeyBank October 2006 - October 2008
Sorenson Communications May 2005 - October 2006
Convergys November 2000 - May 2005
Inmark International September 1999 - January 2000
Zion Pioneerzz Professional Baseball Club September 1998 - September 1999
Convergys May 1993 - September 1998
Skills
Active Directory, Troubleshooting, Computer Repair, DNS, DHCP, Citrix, Group Policy, Laptops, XP, Windows Server 2003, Windows Server, Software Installation, Servers, Hardware, Operating Systems, TCP/IP, Windows, Windows Server 2008, VMware, System Administration, Computer Hardware, Disaster Recovery, Network Administration, VMware ESX, VBScript, Virtualization, Server Architecture, Microsoft Office, HP, FTP, Access, Problem Solving, Visual Basic, Data Center, Networking, Windows XP
Education
American InterContinental University 2003 — 2005
Bachelors of IT, Network Administration
Southern Utah University 1995 — 1998
Business Administration Information Technology
Trudy Mork Trudy Mork's Convergys Experience March 2006 - May 2007
Job Manager Professional Services at MWCO
Industry Information Technology and Services
Experience
MWCO (Michael Wager Consulting Inc.) October 2010 - Present
Convergys March 2006 - May 2007
Convergys February 2002 - March 2006
Skills
Call Center, Performance Management, Talent Acquisition, Transition Management, Employee Engagement, Talent Management, Training, Employee Relations, Call Centers, Security, Human Resources, Customer Retention, Management, Outsourcing, Service Delivery, Team Leadership, Customer Service, Resource Management, Process Improvement, Team Management, Change Management, Customer Experience
Education
Algonquin College of Applied Arts and Technology 2006 — 2007
Human Resources Management
MWCO (Michael Wager Consulting Inc.) October 2010 - Present
Convergys March 2006 - May 2007
Convergys February 2002 - March 2006
Skills
Call Center, Performance Management, Talent Acquisition, Transition Management, Employee Engagement, Talent Management, Training, Employee Relations, Call Centers, Security, Human Resources, Customer Retention, Management, Outsourcing, Service Delivery, Team Leadership, Customer Service, Resource Management, Process Improvement, Team Management, Change Management, Customer Experience
Education
Algonquin College of Applied Arts and Technology 2006 — 2007
Human Resources Management
Martine Clement Martine Clement's Convergys Experience October 2007 - April 2010
Job Entertainment Professional
Industry Entertainment
Experience
Convergys October 2007 - April 2010
National Capital Cleaning / Deep Clean March 2004 - October 2007
The Well / La Source April 2001 - May 2005
A & H CD's June 1996 - June 2000
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
ACE Program
Convergys October 2007 - April 2010
National Capital Cleaning / Deep Clean March 2004 - October 2007
The Well / La Source April 2001 - May 2005
A & H CD's June 1996 - June 2000
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
ACE Program
Clayton Canning Clayton Canning's Convergys Experience August 2002 - May 2008
Job Level 2 at Checkpoint Systems
Industry Computer Networking
Experience
Check Point Software Technologies June 2013 - Present
R2HO Rent to Own Homes May 2012 - June 2013
The Herjavec Group July 2011 - December 2011
Convergys August 2002 - May 2008
CS-Live February 2000 - January 2001
Atmos November 1999 - January 2000
Skills
IPS, Antivirus, Information Security..., TCP/IP, SIEM, Checkpoint, Network Security, Vulnerability Assessment, Switches, Computer Security, Vulnerability Management, VPN, Information Security, Cisco Technologies, Firewalls, PCI DSS, Security, Security Architecture..., CISSP, IDS, McAfee, Penetration Testing
Education
Everest 2010 — 2011
Network and Security Specialist
Algonquin College of Applied Arts and Technology 1997 — 2000
Computer programmimg
Check Point Software Technologies June 2013 - Present
R2HO Rent to Own Homes May 2012 - June 2013
The Herjavec Group July 2011 - December 2011
Convergys August 2002 - May 2008
CS-Live February 2000 - January 2001
Atmos November 1999 - January 2000
Skills
IPS, Antivirus, Information Security..., TCP/IP, SIEM, Checkpoint, Network Security, Vulnerability Assessment, Switches, Computer Security, Vulnerability Management, VPN, Information Security, Cisco Technologies, Firewalls, PCI DSS, Security, Security Architecture..., CISSP, IDS, McAfee, Penetration Testing
Education
Everest 2010 — 2011
Network and Security Specialist
Algonquin College of Applied Arts and Technology 1997 — 2000
Computer programmimg
Peterson Barbara Peterson Barbara's Convergys Experience January 2009 - October 2009
Job Bilingual Business Acount Executive at Sprint
Industry Wireless
Experience
Sprint April 2010 - Present
Achieve CCA October 2009 - April 2010
Convergys January 2009 - October 2009
Education
American InterContinental University
Associates, Business w/ focus in criminal justice
Sprint April 2010 - Present
Achieve CCA October 2009 - April 2010
Convergys January 2009 - October 2009
Education
American InterContinental University
Associates, Business w/ focus in criminal justice
Randy Smith Randy Smith's Convergys Experience September 2004 - April 2005
Job IT Manager at 84.51˚
Industry Market Research
Experience
84.51˚ April 2015 - Present
dunnhumby September 2011 - April 2015
Fechheimer Brothers Company June 2007 - September 2011
S&S Healthcare Strategies October 2005 - June 2007
Pro-Onsite Technologies April 2005 - October 2005
Convergys September 2004 - April 2005
DHL May 2003 - September 2004
SpanPro Inc. August 1999 - October 2002
US Army September 1994 - August 1999
Skills
IT Management, Disaster Recovery, Windows Server, Servers, ITIL, Microsoft Exchange, IT Strategy, Network Administration, Process Improvement, VMware, System Administration, Networking, Project Management, Team Leadership, Technical Support, Management, Hardware, Strategic Planning, Team Building, Active Directory, Information Technology, Leadership, Enterprise Software, Virtualization, Infrastructure, VMTurbo
Education
Xavier University 2009 — 2010
Graduate, Master of Business Administration
American InterContinental University 2001 — 2003
BS, Information Technology
The George Washington University 1995 — 1997
Associates, Medical Laboratory Sciences
84.51˚ April 2015 - Present
dunnhumby September 2011 - April 2015
Fechheimer Brothers Company June 2007 - September 2011
S&S Healthcare Strategies October 2005 - June 2007
Pro-Onsite Technologies April 2005 - October 2005
Convergys September 2004 - April 2005
DHL May 2003 - September 2004
SpanPro Inc. August 1999 - October 2002
US Army September 1994 - August 1999
Skills
IT Management, Disaster Recovery, Windows Server, Servers, ITIL, Microsoft Exchange, IT Strategy, Network Administration, Process Improvement, VMware, System Administration, Networking, Project Management, Team Leadership, Technical Support, Management, Hardware, Strategic Planning, Team Building, Active Directory, Information Technology, Leadership, Enterprise Software, Virtualization, Infrastructure, VMTurbo
Education
Xavier University 2009 — 2010
Graduate, Master of Business Administration
American InterContinental University 2001 — 2003
BS, Information Technology
The George Washington University 1995 — 1997
Associates, Medical Laboratory Sciences
Jerry Brown Director of Business Operations's Convergys Experience September 2005 - Present
Job Director of Business Operations at DOIT Right Remodeling, Inc.
Industry Construction
Experience
DOIT Right Remodeling, Inc. April 2013 - Present
Convergys September 2005 - Present
Skills
Analysis, Telecommunications, Cross-functional Team..., Internal Audit, Iso 9000, Vendor Management, Change Management, Team Leadership, Quality Management, Quality System, ISO, Integration, Training, Program Management, Requirements Analysis, CRM, Process Improvement, IVR, SDLC, Quality Assurance, Customer Satisfaction, Six Sigma, Business Process..., Contact Centers, Management, Service Delivery, Business Analysis, VoIP, Quality Control, Call Centers, SQL, Visio, Agile Methodologies, Unix, Software Project..., Testing, Leadership, Outsourcing, Operations Management
Education
Amberton University 1989 — 1997
MS, Management Engineering Technology
Colorado Northwestern Community College
AS, Aviation Technology
DOIT Right Remodeling, Inc. April 2013 - Present
Convergys September 2005 - Present
Skills
Analysis, Telecommunications, Cross-functional Team..., Internal Audit, Iso 9000, Vendor Management, Change Management, Team Leadership, Quality Management, Quality System, ISO, Integration, Training, Program Management, Requirements Analysis, CRM, Process Improvement, IVR, SDLC, Quality Assurance, Customer Satisfaction, Six Sigma, Business Process..., Contact Centers, Management, Service Delivery, Business Analysis, VoIP, Quality Control, Call Centers, SQL, Visio, Agile Methodologies, Unix, Software Project..., Testing, Leadership, Outsourcing, Operations Management
Education
Amberton University 1989 — 1997
MS, Management Engineering Technology
Colorado Northwestern Community College
AS, Aviation Technology
J. Ram B's Convergys Experience 2003 - 2005
Job New Product Introduction at AMDOCS
Industry Information Technology and Services
Experience
AMDOCS March 2013 - Present
Amdocs November 2011 - Present
Marshes 2008 - 2014
Bridgewater Systems 2009 - February 2012
Bridgewater Systems 2007 - March 2009
Sitel February 2005 - February 2007
Convergys 2003 - 2005
Skills
VMware, Solaris, XML, Unix, SQL, Software Development, Technical Support, SIP, RADIUS
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
AMDOCS March 2013 - Present
Amdocs November 2011 - Present
Marshes 2008 - 2014
Bridgewater Systems 2009 - February 2012
Bridgewater Systems 2007 - March 2009
Sitel February 2005 - February 2007
Convergys 2003 - 2005
Skills
VMware, Solaris, XML, Unix, SQL, Software Development, Technical Support, SIP, RADIUS
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Chris Hollamby's Convergys Experience February 2012 - Present
Job Experienced BPO Executive
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - Present
ICT Group January 2009 - June 2010
ICT Europe January 2008 - January 2009
TRG iSKY April 2006 - December 2007
TRG Customer Solutions May 2005 - April 2006
SITEL UK May 2000 - May 2004
Nat West July 1983 - December 1999
Skills
Outsourcing, Management, Contact Centers, Customer Experience, Vendor Management, Strategy, BPO, Leadership, Offshoring, Operational Excellence, Call Centers, Team Management, Process Improvement, Team Leadership, Customer Satisfaction, Team Building, Operations Management, CRM, Telemarketing, Marketing, Business Process..., Customer Retention, Workforce Management, Negotiation, Business Analysis, Coaching, Performance Management, Strategic Planning, Call Center, Business Strategy, Inbound Marketing, Change Management, Account Management, Management Consulting, Telecommunications
Education
University of Manchester - Manchester Business School 1998 — 1999
BSc.(Hons); DipM;MCIM;ACIB;AIFS, Financial Services
Queen Elizabeth II College 1982 — 1983
Convergys February 2012 - Present
ICT Group January 2009 - June 2010
ICT Europe January 2008 - January 2009
TRG iSKY April 2006 - December 2007
TRG Customer Solutions May 2005 - April 2006
SITEL UK May 2000 - May 2004
Nat West July 1983 - December 1999
Skills
Outsourcing, Management, Contact Centers, Customer Experience, Vendor Management, Strategy, BPO, Leadership, Offshoring, Operational Excellence, Call Centers, Team Management, Process Improvement, Team Leadership, Customer Satisfaction, Team Building, Operations Management, CRM, Telemarketing, Marketing, Business Process..., Customer Retention, Workforce Management, Negotiation, Business Analysis, Coaching, Performance Management, Strategic Planning, Call Center, Business Strategy, Inbound Marketing, Change Management, Account Management, Management Consulting, Telecommunications
Education
University of Manchester - Manchester Business School 1998 — 1999
BSc.(Hons); DipM;MCIM;ACIB;AIFS, Financial Services
Queen Elizabeth II College 1982 — 1983
Deborah Astley's Convergys Experience April 2000 - September 2005
Job Technical Analyst, Cognos IBM
Industry Computer Software
Experience
Cognos April 2008 - Present
IBM Company April 2008 - Present
Momentous.ca June 2007 - November 2007
Zip.ca October 2005 - November 2007
Momentous.ca January 2006 - June 2007
Momentous.ca October 2005 - January 2006
Convergys April 2000 - September 2005
. 1901 - 1901
Skills
IIS, Microsoft SQL Server, Windows Server, Software Documentation, Hardware, Operating Systems, Business Intelligence, Troubleshooting, TCP/IP, Technical Support, Software Installation, Cognos
Education
Algonquin College of Applied Arts and Technology
Cosmetology & Bartending: Algonquin College
School Diploma, OSSD
Cognos April 2008 - Present
IBM Company April 2008 - Present
Momentous.ca June 2007 - November 2007
Zip.ca October 2005 - November 2007
Momentous.ca January 2006 - June 2007
Momentous.ca October 2005 - January 2006
Convergys April 2000 - September 2005
. 1901 - 1901
Skills
IIS, Microsoft SQL Server, Windows Server, Software Documentation, Hardware, Operating Systems, Business Intelligence, Troubleshooting, TCP/IP, Technical Support, Software Installation, Cognos
Education
Algonquin College of Applied Arts and Technology
Cosmetology & Bartending: Algonquin College
School Diploma, OSSD
Patti Aguas's Convergys Experience December 2007 - August 2008
Job Marketing & Communications Professional
Industry Marketing and Advertising
Experience
National Print Group July 2012 - December 2012
Pathway Polymers November 2010 - May 2012
Freelance - Marketing/Communications/Graphic Design October 2008 - December 2010
Convergys December 2007 - August 2008
Convergys February 1997 - November 2007
Forest Lake Academy January 1993 - July 1996
Skills
Writing, Advertising, Event Planning, Strategic Planning, Graphic Design, Adobe Creative Suite, Team Building, Copywriting, Coaching, Editing, Event Management, Layout, Lotus Notes, Microsoft Office, Newsletters, Outlook, Organizing, PowerPoint, Planning, Public Relations, Photography, Market Research, Problem Solving, Social Media Marketing, Branding, SEO, Marketing Communications, Email Marketing, Social Media, Brand Development, Marketing Strategy, Marketing, Corporate Branding, Collateral, Digital Marketing, Direct Marketing, Corporate Communications, Thought Leadership, Adobe Acrobat, Brochures, Internal Communications, Photoshop, Content Development, Mac, Illustrator, InDesign, Creative Direction, Dreamweaver, Creative Problem Solving, Logo Design
Education
American InterContinental University 2006 — 2007
MBA, Marketing/Healthcare Management
American InterContinental University 2004 — 2005
BFA, Visual Communications, 4.0
Southern Adventist University 1982 — 1985
AS, Administration
National Print Group July 2012 - December 2012
Pathway Polymers November 2010 - May 2012
Freelance - Marketing/Communications/Graphic Design October 2008 - December 2010
Convergys December 2007 - August 2008
Convergys February 1997 - November 2007
Forest Lake Academy January 1993 - July 1996
Skills
Writing, Advertising, Event Planning, Strategic Planning, Graphic Design, Adobe Creative Suite, Team Building, Copywriting, Coaching, Editing, Event Management, Layout, Lotus Notes, Microsoft Office, Newsletters, Outlook, Organizing, PowerPoint, Planning, Public Relations, Photography, Market Research, Problem Solving, Social Media Marketing, Branding, SEO, Marketing Communications, Email Marketing, Social Media, Brand Development, Marketing Strategy, Marketing, Corporate Branding, Collateral, Digital Marketing, Direct Marketing, Corporate Communications, Thought Leadership, Adobe Acrobat, Brochures, Internal Communications, Photoshop, Content Development, Mac, Illustrator, InDesign, Creative Direction, Dreamweaver, Creative Problem Solving, Logo Design
Education
American InterContinental University 2006 — 2007
MBA, Marketing/Healthcare Management
American InterContinental University 2004 — 2005
BFA, Visual Communications, 4.0
Southern Adventist University 1982 — 1985
AS, Administration
Jessie Boswell's Convergys Experience February 2005 - March 2005
Job Assistant Team Leader at Cinnamon Hills
Industry Individual & Family Services
Experience
Cinnamon Hills Loan Officer/Office ManagerTower LoansJanuary 2006 - June 2006
Flying J October 2005 - January 2006
Convergys February 2005 - March 2005
ICT Group September 2003 - February 2004
Education
American InterContinental University 2004 — 2005
Buisness
Colville High School 1999 — 2003
High School Diploma, High School Diploma
Cinnamon Hills Loan Officer/Office ManagerTower LoansJanuary 2006 - June 2006
Flying J October 2005 - January 2006
Convergys February 2005 - March 2005
ICT Group September 2003 - February 2004
Education
American InterContinental University 2004 — 2005
Buisness
Colville High School 1999 — 2003
High School Diploma, High School Diploma
Erin Adame's Convergys Experience May 2008 - Present
Job Sr. Associate, Employee Relations at Convergys
Industry Human Resources
Experience
Convergys May 2008 - Present
Sava Senior Care November 2007 - May 2008
hotels.com 2005 - 2007
Education
American InterContinental University 2006 — 2007
Associates, Business Administration
Convergys May 2008 - Present
Sava Senior Care November 2007 - May 2008
hotels.com 2005 - 2007
Education
American InterContinental University 2006 — 2007
Associates, Business Administration
Richard Cousins's Convergys Experience June 2006 - July 2010
Job IT Administrator at Demand ITS
Industry Information Technology and Services
Experience
Demand ITS February 2010 - Present
RB Computing February 2010 - Present
Convergys June 2006 - July 2010
Skills
Servers, Vendor Management, Troubleshooting, Team Leadership, Technical Support, Managed Services, Windows Server, Technical Training, System Deployment, IT Management, Virtualization, SQL, TCP/IP, Blackberry, Information Technology, SaaS, MySQL, Database Administration, HTML, Software Documentation, Sales, Firewalls, Network Administration, Project Management, Windows, Windows 7, Microsoft Certified..., Cloud Computing, Java, Visual Basic, Network Security, Software Development, VMware, Computer Hardware, Service Delivery, Security, Help Desk Support, Active Directory, Operating Systems, Linux, Business Analysis, XP, Telecommunications, Integration, IP, Call Center, VoIP, ITIL, Solaris, Ubuntu
Education
Algonquin College of Applied Arts and Technology 1995 — 1997
Computer System Technician
Gloucester High School 1990 — 1994
Demand ITS February 2010 - Present
RB Computing February 2010 - Present
Convergys June 2006 - July 2010
Skills
Servers, Vendor Management, Troubleshooting, Team Leadership, Technical Support, Managed Services, Windows Server, Technical Training, System Deployment, IT Management, Virtualization, SQL, TCP/IP, Blackberry, Information Technology, SaaS, MySQL, Database Administration, HTML, Software Documentation, Sales, Firewalls, Network Administration, Project Management, Windows, Windows 7, Microsoft Certified..., Cloud Computing, Java, Visual Basic, Network Security, Software Development, VMware, Computer Hardware, Service Delivery, Security, Help Desk Support, Active Directory, Operating Systems, Linux, Business Analysis, XP, Telecommunications, Integration, IP, Call Center, VoIP, ITIL, Solaris, Ubuntu
Education
Algonquin College of Applied Arts and Technology 1995 — 1997
Computer System Technician
Gloucester High School 1990 — 1994
Eric Besserer's Convergys Experience January 2002 - January 2006
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
NeoLore Networks Inc. February 2014 - Present
e-djuster Inc. August 2009 - February 2014
Dell February 2006 - July 2008
Convergys January 2002 - January 2006
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
NeoLore Networks Inc. February 2014 - Present
e-djuster Inc. August 2009 - February 2014
Dell February 2006 - July 2008
Convergys January 2002 - January 2006
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Neil Looby's Convergys Experience July 2004 - July 2006
Job IT Professional
Industry Internet
Experience
Colonnade Development July 2008 - Present
Dell Canada October 2006 - April 2008
Convergys July 2004 - July 2006
Corel Corporation December 2000 - October 2003
Skills
XML, Windows 7, Windows, Active Directory, Windows Server, Call Center, Troubleshooting, System Deployment, System Administration, Call Centers, Technical Support, IT Operations, Microsoft Office
Education
Algonquin College of Applied Arts and Technology 1996 — 1999
Computer Science
Colonnade Development July 2008 - Present
Dell Canada October 2006 - April 2008
Convergys July 2004 - July 2006
Corel Corporation December 2000 - October 2003
Skills
XML, Windows 7, Windows, Active Directory, Windows Server, Call Center, Troubleshooting, System Deployment, System Administration, Call Centers, Technical Support, IT Operations, Microsoft Office
Education
Algonquin College of Applied Arts and Technology 1996 — 1999
Computer Science
Andrew Pitt's Convergys Experience May 2008 - October 2009
Job National Consumer Inside Sales Representative at Rogers Communications Inc.
Industry Information Technology and Services
Experience
Rogers Communications Inc. July 2009 - Present
Convergys May 2008 - October 2009
Bank of America June 2008 - June 2009
Dell May 2006 - May 2008
RBC Royal Bank July 2005 - May 2006
Human Resources Development Canada May 2000 - September 2000
Object Technology International January 2000 - March 2000
Skills
Windows Server, Operating Systems, XP, Technical Support, Troubleshooting, Networking, Wireless, Windows 7, Linux, Customer Satisfaction, System Administration, Unix, Windows Vista, VoIP, Windows XP, Call Centers
Education
Algonquin College of Applied Arts and Technology 1998 — 2004
St. Andrew's College 1994 — 1998
OSSD, Information Technology, Mathematics, English, French
Rogers Communications Inc. July 2009 - Present
Convergys May 2008 - October 2009
Bank of America June 2008 - June 2009
Dell May 2006 - May 2008
RBC Royal Bank July 2005 - May 2006
Human Resources Development Canada May 2000 - September 2000
Object Technology International January 2000 - March 2000
Skills
Windows Server, Operating Systems, XP, Technical Support, Troubleshooting, Networking, Wireless, Windows 7, Linux, Customer Satisfaction, System Administration, Unix, Windows Vista, VoIP, Windows XP, Call Centers
Education
Algonquin College of Applied Arts and Technology 1998 — 2004
St. Andrew's College 1994 — 1998
OSSD, Information Technology, Mathematics, English, French
Eric Kanary's Convergys Experience January 2002 - February 2006
Job Project Officer at Statistics Canada
Industry Computer Software
Experience
Statistics Canada February 2006 - Present
Convergys January 2002 - February 2006
Education
Algonquin College of Applied Arts and Technology 1999 — 2001
Conputer Science
Statistics Canada February 2006 - Present
Convergys January 2002 - February 2006
Education
Algonquin College of Applied Arts and Technology 1999 — 2001
Conputer Science
Rodriguez II Pedro L's Convergys Experience September 2012 - February 2013
Job Armed Securty Officer at AlliedBarton Security Services
Industry Security and Investigations
Experience
AlliedBarton Security Services June 2014 - Present
Lowe's Home Improvement March 2013 - May 2014
Convergys September 2012 - February 2013
Securitas March 2008 - September 2012
Yankee Stadium/Securitas Security January 2008 - January 2012
Upsilon Ventures 2011 - 2012
Securitas Security January 2010 - January 2011
Summit Security January 2010 - January 2011
Columbia University January 2010 - January 2011
Summit Security January 2008 - January 2011
Skills
Physical Security, Security Operations, Security Management, Access Control, Surveillance, CCTV, Police, Police Training, Drug Recognition, Handcuffing, Mobile Patrol, Baton, Handgun, Executive Protection, Personal Security, Personal Protection, Security, Security Training
Education
American InterContinental University 2010 — 2012
Associate of Arts (AA), Bus Admin/IT Security
American InterContinental University 2010 — 2012
Associate of Arts, Business Administration
AlliedBarton Security Services June 2014 - Present
Lowe's Home Improvement March 2013 - May 2014
Convergys September 2012 - February 2013
Securitas March 2008 - September 2012
Yankee Stadium/Securitas Security January 2008 - January 2012
Upsilon Ventures 2011 - 2012
Securitas Security January 2010 - January 2011
Summit Security January 2010 - January 2011
Columbia University January 2010 - January 2011
Summit Security January 2008 - January 2011
Skills
Physical Security, Security Operations, Security Management, Access Control, Surveillance, CCTV, Police, Police Training, Drug Recognition, Handcuffing, Mobile Patrol, Baton, Handgun, Executive Protection, Personal Security, Personal Protection, Security, Security Training
Education
American InterContinental University 2010 — 2012
Associate of Arts (AA), Bus Admin/IT Security
American InterContinental University 2010 — 2012
Associate of Arts, Business Administration
Gordon Kelman's Convergys Experience 2008 - 2010
Job Preservation Technician at Library and Archives Canada
Industry Libraries
Experience
Library and Archives Canada December 2013 - Present
Privy Council Office November 2013 - December 2013
Library and Archives Canada May 2013 - August 2013
Library and Archives Canada February 2013 - March 2013
Bibliotheca June 2012 - January 2013
Natural Resources Canada November 2011 - April 2012
Correction Services Canada June 2011 - September 2011
Experica -The Practice Firm September 2010 - December 2010
Convergys 2008 - 2010
Sitel 2006 - 2008
Skills
Information Management, Integrated Library..., Graphic Design, Records Management, Document Management, Customer Reference, Library Reference, Copy Cataloging, Library, Reader's Advisory, Image Capture, Image Manipulation
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
Library and Information Technician Program, Library and Information management
Algonquin College of Applied Arts and Technology 1997 — 1999
Diploma, Graphic Technician Printing Program
Algonquin College of Applied Arts and Technology 1987 — 1990
Diploma, Museum Technology
Library and Archives Canada December 2013 - Present
Privy Council Office November 2013 - December 2013
Library and Archives Canada May 2013 - August 2013
Library and Archives Canada February 2013 - March 2013
Bibliotheca June 2012 - January 2013
Natural Resources Canada November 2011 - April 2012
Correction Services Canada June 2011 - September 2011
Experica -The Practice Firm September 2010 - December 2010
Convergys 2008 - 2010
Sitel 2006 - 2008
Skills
Information Management, Integrated Library..., Graphic Design, Records Management, Document Management, Customer Reference, Library Reference, Copy Cataloging, Library, Reader's Advisory, Image Capture, Image Manipulation
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
Library and Information Technician Program, Library and Information management
Algonquin College of Applied Arts and Technology 1997 — 1999
Diploma, Graphic Technician Printing Program
Algonquin College of Applied Arts and Technology 1987 — 1990
Diploma, Museum Technology
Joseph Guevara's Convergys Experience January 2007 - April 2007
Job Sales Representative at Telus Mobility
Industry Telecommunications
Experience
Telus Mobility August 2008 - Present
AT&T Mobility February 2008 - July 2008
Future Shop September 2007 - December 2007
Convergys January 2007 - April 2007
Education
Algonquin College of Applied Arts and Technology 2006 — 2007
Bachelors, Culinary Management
Telus Mobility August 2008 - Present
AT&T Mobility February 2008 - July 2008
Future Shop September 2007 - December 2007
Convergys January 2007 - April 2007
Education
Algonquin College of Applied Arts and Technology 2006 — 2007
Bachelors, Culinary Management
Chris Mesner's Convergys Experience September 2001 - December 2002
Job Enterprise Account Manager at Phreesia
Industry Computer Software
Experience
Phreesia June 2012 - Present
Connect Solutions March 2010 - February 2012
Adobe Systems July 2007 - June 2009
New Toronto Group February 2009 - March 2009
Halogen Software December 2006 - July 2007
Halogen Software December 2002 - March 2006
Convergys September 2001 - December 2002
Skills
Linux, Windows, Tomcat, Websphere, Unix, SQL, Root Cause Analysis, PL/SQL, Web Applications, Software Installation, MySQL, JBoss, Operating Systems, Apache, XML, Databases, Servers, SQL Server, Troubleshooting, Application Servers, Mac OS X, TCP/IP, LDAP, IIS, SaaS
Education
Algonquin College of Applied Arts and Technology 2005 — 2006
Herzing College 2000 — 2001
Computer Systems & Networking
Phreesia June 2012 - Present
Connect Solutions March 2010 - February 2012
Adobe Systems July 2007 - June 2009
New Toronto Group February 2009 - March 2009
Halogen Software December 2006 - July 2007
Halogen Software December 2002 - March 2006
Convergys September 2001 - December 2002
Skills
Linux, Windows, Tomcat, Websphere, Unix, SQL, Root Cause Analysis, PL/SQL, Web Applications, Software Installation, MySQL, JBoss, Operating Systems, Apache, XML, Databases, Servers, SQL Server, Troubleshooting, Application Servers, Mac OS X, TCP/IP, LDAP, IIS, SaaS
Education
Algonquin College of Applied Arts and Technology 2005 — 2006
Herzing College 2000 — 2001
Computer Systems & Networking
Charles Pattie, MBA's Convergys Experience March 1997 - November 2010
Job Application Development Manager at RentACenter
Industry Computer Software
Experience
Rent-A-Center June 2012 - Present
American Airlines (Experis Consultant) March 2011 - June 2012
Convergys March 1997 - November 2010
Intervoice (Acquired by Convergys '08) March 1997 - 2010
Amtech, Inc. April 1996 - March 1997
Pinpoint Communications, Inc. (Privately held) April 1995 - April 1996
Texas Instruments - DMD & DSEG November 1984 - April 1995
Skills
C, Telnet, Telecommunications, Integration, SMTP, Software Development, Agile Methodologies, SDLC, Methodologies: Agile,..., Process: SCRUM, SA/SD,..., Programming Languages:..., Productivity Tools:..., Productivity Tools:..., Scripting Language:..., OS: Mac OSX, iOS,..., Servers: Tomcat,..., Development Tools:..., Development Tools: GNU,..., Database Tools: SQLite,..., CM Tools: Subversion,..., Interfaces: telnet,..., Interfaces: VME Bus,..., Telecom: T1/E1, SIP,..., Telecom: IVR,..., Java, Unix, Cross-functional Team..., TCP/IP, Mobile Devices, Product Management, Databases, Program Management, Software Design, Oracle, SQL, Quality Assurance, CRM, Pre-sales, Process Improvement, JavaScript, Software Project..., Strategy, Project Management, Analysis, Leadership, Cloud Computing, SOA, Enterprise Software, Tomcat, Business Process...
Education
Southern Methodist University - Cox School of Business 1997 — 1997
First Line Management Program
Amberton University 1985 — 1986
MBA, Management
Binghamton University 1980 — 1984
BS, Computer Science, Mathmatics
Rent-A-Center June 2012 - Present
American Airlines (Experis Consultant) March 2011 - June 2012
Convergys March 1997 - November 2010
Intervoice (Acquired by Convergys '08) March 1997 - 2010
Amtech, Inc. April 1996 - March 1997
Pinpoint Communications, Inc. (Privately held) April 1995 - April 1996
Texas Instruments - DMD & DSEG November 1984 - April 1995
Skills
C, Telnet, Telecommunications, Integration, SMTP, Software Development, Agile Methodologies, SDLC, Methodologies: Agile,..., Process: SCRUM, SA/SD,..., Programming Languages:..., Productivity Tools:..., Productivity Tools:..., Scripting Language:..., OS: Mac OSX, iOS,..., Servers: Tomcat,..., Development Tools:..., Development Tools: GNU,..., Database Tools: SQLite,..., CM Tools: Subversion,..., Interfaces: telnet,..., Interfaces: VME Bus,..., Telecom: T1/E1, SIP,..., Telecom: IVR,..., Java, Unix, Cross-functional Team..., TCP/IP, Mobile Devices, Product Management, Databases, Program Management, Software Design, Oracle, SQL, Quality Assurance, CRM, Pre-sales, Process Improvement, JavaScript, Software Project..., Strategy, Project Management, Analysis, Leadership, Cloud Computing, SOA, Enterprise Software, Tomcat, Business Process...
Education
Southern Methodist University - Cox School of Business 1997 — 1997
First Line Management Program
Amberton University 1985 — 1986
MBA, Management
Binghamton University 1980 — 1984
BS, Computer Science, Mathmatics
Lanny Hankinson's Convergys Experience March 2003 - November 2005
Job Senior Technical Project Consultant at Environment Canada
Industry Government Relations
Experience
Sen January 2014 - Present
Environment Canada July 2013 - January 2014
HRSDC May 2010 - July 2013
Environment Canada November 2009 - April 2012
Environment Canada April 2009 - November 2009
Enviroment Canada December 2008 - April 2009
TeleTech May 2007 - May 2008
ADESA June 2006 - May 2007
Register.com November 2005 - June 2006
Convergys March 2003 - November 2005
Skills
Business Analysis, VBA, Visual Basic
Education
Athabasca University 2011 — 2017
Bachelor of Commerce (BCom)
Algonquin College of Applied Arts and Technology 2010 — 2010
French as a Second Language Intermediate 1
Université Sainte-Anne 2008 — 2008
French as a Second Language
Radio College of Canada 2001 — 2002
CNET, Computer Networks Engineering, 3.95 of 4.5 GPA
Eastern Business and Computer Institution 1999 — 2000
Computer Science, Computer and Business applications programming
Sen January 2014 - Present
Environment Canada July 2013 - January 2014
HRSDC May 2010 - July 2013
Environment Canada November 2009 - April 2012
Environment Canada April 2009 - November 2009
Enviroment Canada December 2008 - April 2009
TeleTech May 2007 - May 2008
ADESA June 2006 - May 2007
Register.com November 2005 - June 2006
Convergys March 2003 - November 2005
Skills
Business Analysis, VBA, Visual Basic
Education
Athabasca University 2011 — 2017
Bachelor of Commerce (BCom)
Algonquin College of Applied Arts and Technology 2010 — 2010
French as a Second Language Intermediate 1
Université Sainte-Anne 2008 — 2008
French as a Second Language
Radio College of Canada 2001 — 2002
CNET, Computer Networks Engineering, 3.95 of 4.5 GPA
Eastern Business and Computer Institution 1999 — 2000
Computer Science, Computer and Business applications programming
Mark Paxton's Convergys Experience January 2001 - April 2009
Job Test technician at HewlettPackard
Industry Internet
Experience
Hewlett-Packard February 2012 - November 2013
Digital Professionals October 2010 - August 2011
Convergys January 2001 - April 2009
Skills
Call Center, XP, Troubleshooting, Technical Support, Active Directory, Servers, Visio, Laptops, Help Desk Support, Hardware, Software Installation, HP, Computer Hardware, Operating Systems, TCP/IP, System Deployment, Windows 7, Windows XP, Call Centers, Customer Service, Management, Testing
Education
Allan Hancock College 1977 — 1980
Associate of Science (AS), Electrical, Electronic and Communications Engineering Technology/Technician, B
Hewlett-Packard February 2012 - November 2013
Digital Professionals October 2010 - August 2011
Convergys January 2001 - April 2009
Skills
Call Center, XP, Troubleshooting, Technical Support, Active Directory, Servers, Visio, Laptops, Help Desk Support, Hardware, Software Installation, HP, Computer Hardware, Operating Systems, TCP/IP, System Deployment, Windows 7, Windows XP, Call Centers, Customer Service, Management, Testing
Education
Allan Hancock College 1977 — 1980
Associate of Science (AS), Electrical, Electronic and Communications Engineering Technology/Technician, B
Heinrick Krueger's Convergys Experience January 2002 - February 2003
Job Program Support at Health Canada
Industry Government Administration
Experience
P April 2012 - Present
Health Canada February 2003 - April 2012
Convergys January 2002 - February 2003
Southland Corporation July 1997 - December 2002
Skills
Troubleshooting, Networking, Government, Management, Project Management, System Administration, Program Management
Education
Algonquin College of Applied Arts and Technology 1997 — 1998
Business Administration
P April 2012 - Present
Health Canada February 2003 - April 2012
Convergys January 2002 - February 2003
Southland Corporation July 1997 - December 2002
Skills
Troubleshooting, Networking, Government, Management, Project Management, System Administration, Program Management
Education
Algonquin College of Applied Arts and Technology 1997 — 1998
Business Administration
Christine Fertl, MBA, PMP's Convergys Experience 1995 - 2002
Job PM Consulting, Evsaki Corporation
Industry Information Technology and Services
Experience
Evsaki Corporation September 2013 - Present
Hospira August 2012 - September 2013
Aon Hewitt November 2011 - July 2012
Catalyst Rx 2011 - November 2011
Walgreens Health Initiatives 2007 - 2011
Convergys 1995 - 2002
Skills
Process Improvement, Project Management, PMP, Management, SDLC, Vendor Management, Visio, Leadership, Business Analysis, Program Management, MS Project, Business Process..., Software Project..., Cross-functional Team..., Business Intelligence, Business Process, CRM, Change Management, Data Analysis, IT Management, IT Service Management, ITIL, Integration, Outsourcing, PMO, Project Delivery, Project Portfolio..., Quality Assurance, Requirements Analysis, Requirements Gathering, Resource Management, Risk Management, SharePoint, Software Documentation, Strategy, Team Leadership, IT Strategy
Education
American InterContinental University 2010 — 2011
MBA, Project management
American InterContinental University 2003 — 2006
BBA, Project management
Evsaki Corporation September 2013 - Present
Hospira August 2012 - September 2013
Aon Hewitt November 2011 - July 2012
Catalyst Rx 2011 - November 2011
Walgreens Health Initiatives 2007 - 2011
Convergys 1995 - 2002
Skills
Process Improvement, Project Management, PMP, Management, SDLC, Vendor Management, Visio, Leadership, Business Analysis, Program Management, MS Project, Business Process..., Software Project..., Cross-functional Team..., Business Intelligence, Business Process, CRM, Change Management, Data Analysis, IT Management, IT Service Management, ITIL, Integration, Outsourcing, PMO, Project Delivery, Project Portfolio..., Quality Assurance, Requirements Analysis, Requirements Gathering, Resource Management, Risk Management, SharePoint, Software Documentation, Strategy, Team Leadership, IT Strategy
Education
American InterContinental University 2010 — 2011
MBA, Project management
American InterContinental University 2003 — 2006
BBA, Project management
Jody A. Dollar's Convergys Experience May 2008 - July 2012
Job Enterprise Storage Administrator at Intermountain Healthcare
Industry Computer & Network Security
Experience
Intermountain Healthcare May 2014 - Present
Robert Half Technology November 2013 - May 2014
NetApp June 2012 - August 2013
Convergys May 2008 - July 2012
Netapp/Convergys 2008 - July 2012
Convergys August 1999 - July 2012
Teleperformance November 2007 - June 2009
Convergys August 1999 - March 2002
Skills
NetApp Accredited..., Software Installation, Data Center, Storage, XP, TCP/IP, NetApp, VMware, Storage Area Networks, Technical Support, DNS, Service Delivery, Routers, Servers, Operating Systems, Cisco Technologies, Troubleshooting, Networking, Active Directory, Windows Server, NetApp Filers, Virtualization, Computer Hardware, DHCP, Hardware, Call Center, System Administration, Cluster, NFS, VMware Infrastructure, VMware ESX, Solaris, Disaster Recovery, VPN, NAS, SAN, Firewalls, High Availability, iSCSI, vSphere, Fibre Channel, Hyper-V, Enterprise Storage, Network Administration, Switches, Microsoft Exchange, WAN, Network Security, Cloud Computing, Windows
Education
American InterContinental University 2011 — 2012
Masters, Information Technology in Assurance and Security
Stevens-Henegar 2008 — 2011
Bachelors, Computer Science / Networking
Intermountain Healthcare May 2014 - Present
Robert Half Technology November 2013 - May 2014
NetApp June 2012 - August 2013
Convergys May 2008 - July 2012
Netapp/Convergys 2008 - July 2012
Convergys August 1999 - July 2012
Teleperformance November 2007 - June 2009
Convergys August 1999 - March 2002
Skills
NetApp Accredited..., Software Installation, Data Center, Storage, XP, TCP/IP, NetApp, VMware, Storage Area Networks, Technical Support, DNS, Service Delivery, Routers, Servers, Operating Systems, Cisco Technologies, Troubleshooting, Networking, Active Directory, Windows Server, NetApp Filers, Virtualization, Computer Hardware, DHCP, Hardware, Call Center, System Administration, Cluster, NFS, VMware Infrastructure, VMware ESX, Solaris, Disaster Recovery, VPN, NAS, SAN, Firewalls, High Availability, iSCSI, vSphere, Fibre Channel, Hyper-V, Enterprise Storage, Network Administration, Switches, Microsoft Exchange, WAN, Network Security, Cloud Computing, Windows
Education
American InterContinental University 2011 — 2012
Masters, Information Technology in Assurance and Security
Stevens-Henegar 2008 — 2011
Bachelors, Computer Science / Networking
Adrielle Goodwin's Convergys Experience May 2013 - September 2013
Job Student at Allen School of Health Sciences
Industry Hospital & Health Care
Experience
Allen School of Health Sciences April 2015 - Present
Home August 2001 - Present
AmerisourceBergen/Lash Group December 2013 - February 2015
Convergys May 2013 - September 2013
Carlson Wagonlit Corporate Travel October 2000 - August 2001
Lexington Hotel April 1998 - September 1999
AMR/TSR August 1995 - April 1998
AMR/TSR October 1989 - August 1995
Skills
Proofreading, Copy Editing, Creative Writing, Time Management, Marketing, Hotel Reservation Agent, Corporate Travel Advisor, Hotel Database..., Lead Agent, Report Writing, Employee Training, Team Management, Payroll Cards, MIBC
Education
Allen School-Brooklyn 2015 — 2016
MIBC Certification, MIBC, A
North Central Texas College 1997 — 1999
Information Technology
South Mecklenberg High School 1983 — 1985
Allen School of Health Sciences April 2015 - Present
Home August 2001 - Present
AmerisourceBergen/Lash Group December 2013 - February 2015
Convergys May 2013 - September 2013
Carlson Wagonlit Corporate Travel October 2000 - August 2001
Lexington Hotel April 1998 - September 1999
AMR/TSR August 1995 - April 1998
AMR/TSR October 1989 - August 1995
Skills
Proofreading, Copy Editing, Creative Writing, Time Management, Marketing, Hotel Reservation Agent, Corporate Travel Advisor, Hotel Database..., Lead Agent, Report Writing, Employee Training, Team Management, Payroll Cards, MIBC
Education
Allen School-Brooklyn 2015 — 2016
MIBC Certification, MIBC, A
North Central Texas College 1997 — 1999
Information Technology
South Mecklenberg High School 1983 — 1985
Carol Marie Logan's Convergys Experience October 2012 - December 2012
Job Independent contractor at LiveOps
Industry Information Technology and Services
Experience
LiveOps January 2013 - Present
Convergys October 2012 - December 2012
Sykes Enterprises August 2007 - August 2012
LiveOps January 2004 - 2007
Sykes Enterprises April 2000 - November 2003
Skills
CCNA, OS X, Juniper, Databases, Microsoft SQL Server, Red Hat Linux, Cisco Routers, Laptops, Testing, EIGRP, A+ Certified
Education
American Intercontinental University 2002 — 2003
Bachelors, Information Technology
Hazard Community College 1987 — 1989
Associates, Science
Northern Kentucky University 1985 — 1987
Psychology
University of Kentucky 1984 — 1985
Spanish, Latin
ICS
Accounting
LiveOps January 2013 - Present
Convergys October 2012 - December 2012
Sykes Enterprises August 2007 - August 2012
LiveOps January 2004 - 2007
Sykes Enterprises April 2000 - November 2003
Skills
CCNA, OS X, Juniper, Databases, Microsoft SQL Server, Red Hat Linux, Cisco Routers, Laptops, Testing, EIGRP, A+ Certified
Education
American Intercontinental University 2002 — 2003
Bachelors, Information Technology
Hazard Community College 1987 — 1989
Associates, Science
Northern Kentucky University 1985 — 1987
Psychology
University of Kentucky 1984 — 1985
Spanish, Latin
ICS
Accounting
Mark Boerma's Convergys Experience July 2005 - May 2006
Job
Industry Insurance
Experience
Keystone Insurers Group July 2012 - Present
Millville Mutual Insurance June 2006 - June 2011
RM Boerma, Inc June 1990 - September 2008
American Water October 2007 - December 2007
Convergys July 2005 - May 2006
Global Data Consultants February 2005 - June 2005
ACE Group (Penn Millers Mutual Insurance) October 2004 - February 2005
Godiva Chocolatier December 2001 - March 2004
EXTOL International, Inc. May 2000 - July 2001
Paper Magic Group June 1988 - June 1990
Skills
IBM iSeries, EDI, Databases, Software Development, RPG, Software Documentation, SQL, Programming, Windows, DB2, Database Design, HTML, Operating Systems, IBM AS/400, Technical Support, Linux, Apache, MySQL,..., Business Analysis
Education
Moravian College 2000 — 2000
APICS Certification Courses, Logistics, Materials & Supply Chain Management
Albright College 1999 — 1999
Certificate, Webmaster Developer
King's College 1979 — 1983
BS degree, Computers & Information Systems
Hazleton High School 1975 — 1978
Academic (college prep) program
Keystone Insurers Group July 2012 - Present
Millville Mutual Insurance June 2006 - June 2011
RM Boerma, Inc June 1990 - September 2008
American Water October 2007 - December 2007
Convergys July 2005 - May 2006
Global Data Consultants February 2005 - June 2005
ACE Group (Penn Millers Mutual Insurance) October 2004 - February 2005
Godiva Chocolatier December 2001 - March 2004
EXTOL International, Inc. May 2000 - July 2001
Paper Magic Group June 1988 - June 1990
Skills
IBM iSeries, EDI, Databases, Software Development, RPG, Software Documentation, SQL, Programming, Windows, DB2, Database Design, HTML, Operating Systems, IBM AS/400, Technical Support, Linux, Apache, MySQL,..., Business Analysis
Education
Moravian College 2000 — 2000
APICS Certification Courses, Logistics, Materials & Supply Chain Management
Albright College 1999 — 1999
Certificate, Webmaster Developer
King's College 1979 — 1983
BS degree, Computers & Information Systems
Hazleton High School 1975 — 1978
Academic (college prep) program
Susan Gainfort's Convergys Experience September 2005 - September 2009
Job Payroll Services Manager in Greensboro, NC
Industry Human Resources
Experience
Currently Available for Work March 2014 - Present
Syngenta February 2012 - February 2014
CDI IT Solutions September 2011 - January 2012
Convergys September 2005 - September 2009
Skills
SAP HR, Payroll, HRIS, SAP
Education
Albertus Magnus College
BA, Philosophy
Currently Available for Work March 2014 - Present
Syngenta February 2012 - February 2014
CDI IT Solutions September 2011 - January 2012
Convergys September 2005 - September 2009
Skills
SAP HR, Payroll, HRIS, SAP
Education
Albertus Magnus College
BA, Philosophy
Jackie Regan's Convergys Experience August 1996 - November 2009
Job Quality Assurance Analyst at Ally Financial Inc.
Industry Outsourcing/Offshoring
Experience
Ally Financial Inc. November 2010 - Present
Convergys August 1996 - November 2009
Convergys 2006 - 2007
Convergys 2003 - 2006
Convergys 1998 - 2003
Skills
Management, Vendor Management, Service Delivery, Human Resources, BPO, Employee Training, Leadership, Quality Assurance, Process Improvement, Outsourcing, Project Management, Change Management, Call Center
Education
Florida State College at Jacksonville 2008 — 2010
BAS, Supervision and Management
George Washington University 2004 — 2004
Managing Projects
American InterContinental University 2002 — 2004
AA, Business Administration – With Honors
Shaw House School 1974 — 1979
High School, Foreign Language, Science
Ally Financial Inc. November 2010 - Present
Convergys August 1996 - November 2009
Convergys 2006 - 2007
Convergys 2003 - 2006
Convergys 1998 - 2003
Skills
Management, Vendor Management, Service Delivery, Human Resources, BPO, Employee Training, Leadership, Quality Assurance, Process Improvement, Outsourcing, Project Management, Change Management, Call Center
Education
Florida State College at Jacksonville 2008 — 2010
BAS, Supervision and Management
George Washington University 2004 — 2004
Managing Projects
American InterContinental University 2002 — 2004
AA, Business Administration – With Honors
Shaw House School 1974 — 1979
High School, Foreign Language, Science
Mostafa Ghoneim, FLMI's Convergys Experience August 2007 - March 2010
Job Associate Insurance/Financial Advisor
Industry Insurance
Experience
The Co-operators October 2013 - Present
belairdirect October 2011 - September 2013
Rogers Communications March 2010 - December 2010
Convergys August 2007 - March 2010
MetLife Alico 2001 - 2006
Skills
Insurance, Underwriting, Risk Management, Claim, General Insurance, Call Center, Financial Risk, Property & Casualty..., Banking, Customer Service, Customer Retention, Life Insurance, Financial Services, Credit, Risk Assessment, Time Management, Financial Planners, Analysis, Customer Experience, Team Leadership, Wealth Management, Sales
Education
Algonquin College of Applied Arts and Technology 2010 — 2011
Diploma, Professional Accounting
Cairo University 1994 — 1998
Bachelor's degree, Accounting
The Co-operators October 2013 - Present
belairdirect October 2011 - September 2013
Rogers Communications March 2010 - December 2010
Convergys August 2007 - March 2010
MetLife Alico 2001 - 2006
Skills
Insurance, Underwriting, Risk Management, Claim, General Insurance, Call Center, Financial Risk, Property & Casualty..., Banking, Customer Service, Customer Retention, Life Insurance, Financial Services, Credit, Risk Assessment, Time Management, Financial Planners, Analysis, Customer Experience, Team Leadership, Wealth Management, Sales
Education
Algonquin College of Applied Arts and Technology 2010 — 2011
Diploma, Professional Accounting
Cairo University 1994 — 1998
Bachelor's degree, Accounting
Cynthia Crocker's Convergys Experience January 2012 - September 2012
Job Kitchen and Bath Designer at Old City Design Center
Industry Consumer Services
Experience
Prolific Cabinetry and More June 2013 - October 2014
Old City Design Center September 2012 - May 2013
Convergys January 2012 - September 2012
Apex Book Manufacturers September 2009 - June 2012
Thomasville Home Furnishings November 2010 - April 2011
Architectural GLass Artisans 2009 - 2010
Bassett Furniture 2006 - 2008
Education
American InterContinental University 2007 — 2008
Bachelor's degree, Interior Design
Georgia State University - J. Mack Robinson College of Business 2003 — 2006
Bachelor of Fine Arts, Art History
Prolific Cabinetry and More June 2013 - October 2014
Old City Design Center September 2012 - May 2013
Convergys January 2012 - September 2012
Apex Book Manufacturers September 2009 - June 2012
Thomasville Home Furnishings November 2010 - April 2011
Architectural GLass Artisans 2009 - 2010
Bassett Furniture 2006 - 2008
Education
American InterContinental University 2007 — 2008
Bachelor's degree, Interior Design
Georgia State University - J. Mack Robinson College of Business 2003 — 2006
Bachelor of Fine Arts, Art History
Colleen Akerley's Convergys Experience May 2006 - August 2010
Job Manager, Provisioning at Primus Canada
Industry Telecommunications
Experience
Primus Telecommunications Group, Inc. September 2010 - May 2015
Convergys May 2006 - August 2010
Convergys March 2001 - May 2006
Convergys May 2000 - March 2001
HST Group Limited July 1995 - April 1997
Skills
Project Management, Process Scheduler, Team Leadership, Call Centers, Management, Performance Management, Strategic Planning, Contact Centers, E-commerce, PowerPoint, Sla, Process Improvement, Telecommunications, Leadership, Customer Service, Customer Experience, Customer Satisfaction, Outsourcing, Employee Relations, Cross-functional Team..., Training, BPO, HR Policies, Technical Support, Troubleshooting, Business Analysis, Service Delivery, Microsoft Word, Operations Management, Software Documentation, Human Resources, Outlook, Cisco Technologies, VoIP, Call Center, Vendor Management, Windows, Managed Services, Accounting, Access, Quality Assurance, Workforce Management, Change Management, ITIL, Networking, Active Directory, Team Management, Microsoft Excel, Policy
Education
Algonquin College of Applied Arts and Technology 1998 — 2000
Business Administration, Business Administration and Management, General, Information Systems
Primus Telecommunications Group, Inc. September 2010 - May 2015
Convergys May 2006 - August 2010
Convergys March 2001 - May 2006
Convergys May 2000 - March 2001
HST Group Limited July 1995 - April 1997
Skills
Project Management, Process Scheduler, Team Leadership, Call Centers, Management, Performance Management, Strategic Planning, Contact Centers, E-commerce, PowerPoint, Sla, Process Improvement, Telecommunications, Leadership, Customer Service, Customer Experience, Customer Satisfaction, Outsourcing, Employee Relations, Cross-functional Team..., Training, BPO, HR Policies, Technical Support, Troubleshooting, Business Analysis, Service Delivery, Microsoft Word, Operations Management, Software Documentation, Human Resources, Outlook, Cisco Technologies, VoIP, Call Center, Vendor Management, Windows, Managed Services, Accounting, Access, Quality Assurance, Workforce Management, Change Management, ITIL, Networking, Active Directory, Team Management, Microsoft Excel, Policy
Education
Algonquin College of Applied Arts and Technology 1998 — 2000
Business Administration, Business Administration and Management, General, Information Systems
Aisha Rauf's Convergys Experience April 2006 - February 2007
Job Phd research student
Industry Primary/Secondary Education
Experience
NUML January 2011 - Present
Sadiq Public School January 2008 - Present
Pakistan January 2007 - February 2009
Convergys April 2006 - February 2007
Skills
Teaching, Tutoring, Teacher Training, Classroom, Research, Teaching English as a..., Higher Education, ESL, E-Learning, Adult Education, International Education, Language Teaching, Public Speaking, PowerPoint, Microsoft Excel, Customer Service, Curriculum Development, Curriculum Design
Education
Dominican Convent School, Bahawalpur, PAkistan 1980 — 1990
High School
Algonquin College of Applied Arts and Technology
TEFL
NUML January 2011 - Present
Sadiq Public School January 2008 - Present
Pakistan January 2007 - February 2009
Convergys April 2006 - February 2007
Skills
Teaching, Tutoring, Teacher Training, Classroom, Research, Teaching English as a..., Higher Education, ESL, E-Learning, Adult Education, International Education, Language Teaching, Public Speaking, PowerPoint, Microsoft Excel, Customer Service, Curriculum Development, Curriculum Design
Education
Dominican Convent School, Bahawalpur, PAkistan 1980 — 1990
High School
Algonquin College of Applied Arts and Technology
TEFL
gloria obiesio's Convergys Experience January 2009 - April 2010
Job Adviser; Financial Services at CIBC
Industry Banking
Experience
CIBC November 2010 - Present
Convergys January 2009 - April 2010
Skills
•Customer oriented..., •Team Work •Time..., Customer Service, Technical Support, Finance, Workforce Management, Mortgage Lending, Call Centers, Security, Customer Satisfaction, Team Leadership, CRM
Education
Algonquin College of Applied Arts and Technology 2009 — 2010
Canadian Security Course, Financial serivce
Lagos State University, Lagos 2005 — 2007
Master's degree, International Relations and Strategic
ogun state university (now olabisi onabanjo) 1992 — 1998
Bachelor of Arts (B.A.), Philosophy
CIBC November 2010 - Present
Convergys January 2009 - April 2010
Skills
•Customer oriented..., •Team Work •Time..., Customer Service, Technical Support, Finance, Workforce Management, Mortgage Lending, Call Centers, Security, Customer Satisfaction, Team Leadership, CRM
Education
Algonquin College of Applied Arts and Technology 2009 — 2010
Canadian Security Course, Financial serivce
Lagos State University, Lagos 2005 — 2007
Master's degree, International Relations and Strategic
ogun state university (now olabisi onabanjo) 1992 — 1998
Bachelor of Arts (B.A.), Philosophy
Emerald Miller, CPM, CBP's Convergys Experience 2001 - 2005
Job National Manager, HR Shared ServicesCanadian Red Cross Society
Industry Human Resources
Experience
The Canadian Red Cross Society September 2013 - Present
The Canadian Red Cross Society February 2013 - September 2013
Cégep Heritage College April 2013 - May 2013
Sun Life Financial November 2012 - January 2013
The Canadian Payroll Association 1986 - 2013
The Ottawa Hospital March 2005 - August 2012
Convergys 2001 - 2005
i-Stat Canada August 2000 - April 2001
SAIC Canada December 1998 - August 2000
Skills
Payroll Administration..., Benefits Management, ADP Payroll, Ceridian Payroll System, Oracle HR, Pension Administration, Project Management, Program Implementation, Policy Writing, HOOPP - Pension..., Strategic HR, Employee Relations, Job Descriptions, HRIS, Interviewing Skills, Orientation Programs, Employee Orientations, Progressive Discipline, Conflict Resolution, Payroll
Education
Algonquin College of Applied Arts and Technology 1990 — 1994
Certified Payroll Manager / Certified Benefits Professional
The Canadian Red Cross Society September 2013 - Present
The Canadian Red Cross Society February 2013 - September 2013
Cégep Heritage College April 2013 - May 2013
Sun Life Financial November 2012 - January 2013
The Canadian Payroll Association 1986 - 2013
The Ottawa Hospital March 2005 - August 2012
Convergys 2001 - 2005
i-Stat Canada August 2000 - April 2001
SAIC Canada December 1998 - August 2000
Skills
Payroll Administration..., Benefits Management, ADP Payroll, Ceridian Payroll System, Oracle HR, Pension Administration, Project Management, Program Implementation, Policy Writing, HOOPP - Pension..., Strategic HR, Employee Relations, Job Descriptions, HRIS, Interviewing Skills, Orientation Programs, Employee Orientations, Progressive Discipline, Conflict Resolution, Payroll
Education
Algonquin College of Applied Arts and Technology 1990 — 1994
Certified Payroll Manager / Certified Benefits Professional
Doris Cooper's Convergys Experience July 2002 - July 2004
Job Accounting Professional
Industry Accounting
Experience
Accountemps September 2013 - Present
Primerica July 2008 - June 2012
Universal Deliverance Church February 1998 - May 2008
Jackson Hewitt Tax Services October 2007 - March 2008
Convergys July 2002 - July 2004
Skills
Accounting, Filing, Tax Preparation, PeopleSoft, QuickBooks, Data Entry, Accounts Payable, Bookkeeping, Call Center, Outlook, Access, Customer Service, Insurance, Office Administration, Microsoft Office 2007
Education
American InterContinental University 2005 — 2006
Master, Business Administration
Valdosta State University 2000 — 2005
Bachelors, Business Administration
Valdosta Technical College 1993 — 1995
Diploma, Micrcomputer Spec./Accounting
Accountemps September 2013 - Present
Primerica July 2008 - June 2012
Universal Deliverance Church February 1998 - May 2008
Jackson Hewitt Tax Services October 2007 - March 2008
Convergys July 2002 - July 2004
Skills
Accounting, Filing, Tax Preparation, PeopleSoft, QuickBooks, Data Entry, Accounts Payable, Bookkeeping, Call Center, Outlook, Access, Customer Service, Insurance, Office Administration, Microsoft Office 2007
Education
American InterContinental University 2005 — 2006
Master, Business Administration
Valdosta State University 2000 — 2005
Bachelors, Business Administration
Valdosta Technical College 1993 — 1995
Diploma, Micrcomputer Spec./Accounting
Ruilin Yuan's Convergys Experience February 2009 - November 2009
Job Visual Communications Specialist, Career Advisor, International Education Advisor, Photographer, Film Maker
Industry Education Management
Experience
MyHandbook Studio June 2011 - Present
Algonquin College February 2012 - June 2013
Canadian Ski Patrol System November 2009 - July 2012
Convergys February 2009 - November 2009
Skills
Social Media, Event Management, Public Speaking, Event Planning, Recruiting, Team Leadership, Microsoft Office, Customer Service, Research, Teamwork, Volunteer Management, Coaching, Public Relations, Leadership, Training, Market Research, Marketing Communications, Marketing, Microsoft Excel, Management, Social Networking
Education
Algonquin College of Applied Arts and Technology 2003 — 2007
Business Administration Advanced Diploma, Marketing, General Business
MyHandbook Studio June 2011 - Present
Algonquin College February 2012 - June 2013
Canadian Ski Patrol System November 2009 - July 2012
Convergys February 2009 - November 2009
Skills
Social Media, Event Management, Public Speaking, Event Planning, Recruiting, Team Leadership, Microsoft Office, Customer Service, Research, Teamwork, Volunteer Management, Coaching, Public Relations, Leadership, Training, Market Research, Marketing Communications, Marketing, Microsoft Excel, Management, Social Networking
Education
Algonquin College of Applied Arts and Technology 2003 — 2007
Business Administration Advanced Diploma, Marketing, General Business
Gertrude Wilkes's Convergys Experience 2007 - 2010
Job Doula at New Arrivals Doula Services
Industry Individual & Family Services
Experience
New Arrivals Doula Services January 2012 - Present
A Company of Fools Theatre March 2011 - Present
BBW 2007 - Present
Lumière Festival June 2010 - December 2010
Convergys 2007 - 2010
Coldwell Banker Coburn Realty 1990 - 1999
Skills
Coaching, Customer Service, Press Releases, Event Management, Event Planning, Public Speaking, Childbirth, Health Education, Pregnancy, Prenatal Care, Social Media, Fundraising
Education
Algonquin College of Applied Arts and Technology
New Arrivals Doula Services January 2012 - Present
A Company of Fools Theatre March 2011 - Present
BBW 2007 - Present
Lumière Festival June 2010 - December 2010
Convergys 2007 - 2010
Coldwell Banker Coburn Realty 1990 - 1999
Skills
Coaching, Customer Service, Press Releases, Event Management, Event Planning, Public Speaking, Childbirth, Health Education, Pregnancy, Prenatal Care, Social Media, Fundraising
Education
Algonquin College of Applied Arts and Technology
Kris Kasztelan's Convergys Experience 2003 - 2005
Job QA Analyst at j2 Global Communications
Industry Computer Software
Experience
j2 Global Communications April 2011 - Present
j2 Global Communications September 2008 - Present
Protus IP Solutions 2009 - 2010
Protus IP Solutions 2008 - 2010
Convergys 2003 - 2005
Skills
SQL, Quality Assurance, Virtual Environment, HTML, Java, Testing, Technical Support, Microsoft SQL Server, XML, Agile Methodologies, Web Applications, Linux, SaaS, Team Leadership, .NET, Troubleshooting, Windows Server, Software Documentation, C#, Databases, Visual Studio, CRM
Education
Algonquin College of Applied Arts and Technology 2000 — 2003
Computer System Technician
j2 Global Communications April 2011 - Present
j2 Global Communications September 2008 - Present
Protus IP Solutions 2009 - 2010
Protus IP Solutions 2008 - 2010
Convergys 2003 - 2005
Skills
SQL, Quality Assurance, Virtual Environment, HTML, Java, Testing, Technical Support, Microsoft SQL Server, XML, Agile Methodologies, Web Applications, Linux, SaaS, Team Leadership, .NET, Troubleshooting, Windows Server, Software Documentation, C#, Databases, Visual Studio, CRM
Education
Algonquin College of Applied Arts and Technology 2000 — 2003
Computer System Technician
james bielak's Convergys Experience October 2011 - February 2012
Job Fiber support technician at Verizon
Industry Information Technology and Services
Experience
Verizon June 2014 - Present
World Wide Tech Services June 2013 - Present
Insight Global April 2013 - June 2013
Convergys October 2011 - February 2012
Skills
SQL, JavaScript, HTML, Troubleshooting, Windows, Business Analysis, Macintosh Applications, Mac OS, Dell Computers, IBM Certified, Lenovo Certified
Education
American InterContinental University 2010 — 2013
Bachelor of Arts (B.A.), Information Technology
Verizon June 2014 - Present
World Wide Tech Services June 2013 - Present
Insight Global April 2013 - June 2013
Convergys October 2011 - February 2012
Skills
SQL, JavaScript, HTML, Troubleshooting, Windows, Business Analysis, Macintosh Applications, Mac OS, Dell Computers, IBM Certified, Lenovo Certified
Education
American InterContinental University 2010 — 2013
Bachelor of Arts (B.A.), Information Technology
Bolot Kerimbaev's Convergys Experience May 2002 - June 2011
Job iOS and Android Sensei, Big Nerd Ranch
Industry Computer Software
Experience
Big Nerd Ranch May 2014 - Present
Big Nerd Ranch, Inc. May 2012 - April 2014
Big Nerd Ranch July 2011 - April 2012
Convergys May 2002 - June 2011
Walt Disney Imagineering 1999 - 1999
Skills
Objective-C, Xcode, Android, Java, iPhone, Cocoa, Eclipse, iPhone development, Swift, Android Development, Android SDK, iOS Development, Taido, iPad Development, JavaScript, Russian, Object Oriented Design, Kyrgyz, Software Engineering, iOS, Software Development, Git, Web Applications, Mobile Applications, iOS development, Mac OS, Technical Training, Web Development, CSS, English
Education
Georgia Institute of Technology 1998 — 2002
Master of Science, Computer Science
Georgia Institute of Technology 1996 — 1998
Bachelor of Science, Computer Science
Kyrgyz American School 1993 — 1996
Business Administration
Allegheny College 1994 — 1995
Economics, Computer Science
Big Nerd Ranch May 2014 - Present
Big Nerd Ranch, Inc. May 2012 - April 2014
Big Nerd Ranch July 2011 - April 2012
Convergys May 2002 - June 2011
Walt Disney Imagineering 1999 - 1999
Skills
Objective-C, Xcode, Android, Java, iPhone, Cocoa, Eclipse, iPhone development, Swift, Android Development, Android SDK, iOS Development, Taido, iPad Development, JavaScript, Russian, Object Oriented Design, Kyrgyz, Software Engineering, iOS, Software Development, Git, Web Applications, Mobile Applications, iOS development, Mac OS, Technical Training, Web Development, CSS, English
Education
Georgia Institute of Technology 1998 — 2002
Master of Science, Computer Science
Georgia Institute of Technology 1996 — 1998
Bachelor of Science, Computer Science
Kyrgyz American School 1993 — 1996
Business Administration
Allegheny College 1994 — 1995
Economics, Computer Science
Jennifer Chisholm's Convergys Experience June 2009 - April 2010
Job Call Center Representative at Intuitive Solutions Manged Call Center Services
Industry Government Administration
Experience
Intuitive Solutions Manged Call Center Services December 2012 - Present
CEGEP Heritage College February 2012 - November 2014
Elemental Data Collection November 2011 - January 2012
CEGEP Heritage College 2012 - 2012
David & Henderson September 2010 - April 2011
Convergys June 2009 - April 2010
Canadian Radio-Television and Telecommunications Commission April 2009 - May 2009
Sitel March 2006 - June 2008
Correctional Services Canada March 2006 - March 2006
Gilmore Global October 2005 - January 2006
Skills
Microsoft Office, Outlook, Microsoft Excel, Access, Medical Terminology, Medical Transcription, Microsoft Word, Customer Service, Phone Etiquette, Clerical Skills, Phone Skills, Handle Multiple..., Multitasking Skills, High Pressure Situations, Government Experience, Data Entry, Call Center, Office Administration, Accounting, Lotus Notes, Dictaphone, Postage Meter, Keyboard Skills
Education
CEGEP Heritage College 2012 — 2012
Bilingual Office Administration, Office Management and Supervision
CEGEP(Heritage College) 2008 — 2009
Diploma, Bilinual Office Administration
CEGEP (Heritage College) 1995 — 1996
Business System Programs
Algonquin College of Applied Arts and Technology 1993 — 1994
Diploma, Medical Office Administration
Intuitive Solutions Manged Call Center Services December 2012 - Present
CEGEP Heritage College February 2012 - November 2014
Elemental Data Collection November 2011 - January 2012
CEGEP Heritage College 2012 - 2012
David & Henderson September 2010 - April 2011
Convergys June 2009 - April 2010
Canadian Radio-Television and Telecommunications Commission April 2009 - May 2009
Sitel March 2006 - June 2008
Correctional Services Canada March 2006 - March 2006
Gilmore Global October 2005 - January 2006
Skills
Microsoft Office, Outlook, Microsoft Excel, Access, Medical Terminology, Medical Transcription, Microsoft Word, Customer Service, Phone Etiquette, Clerical Skills, Phone Skills, Handle Multiple..., Multitasking Skills, High Pressure Situations, Government Experience, Data Entry, Call Center, Office Administration, Accounting, Lotus Notes, Dictaphone, Postage Meter, Keyboard Skills
Education
CEGEP Heritage College 2012 — 2012
Bilingual Office Administration, Office Management and Supervision
CEGEP(Heritage College) 2008 — 2009
Diploma, Bilinual Office Administration
CEGEP (Heritage College) 1995 — 1996
Business System Programs
Algonquin College of Applied Arts and Technology 1993 — 1994
Diploma, Medical Office Administration
Renee Benedetti's Convergys Experience May 2011 - June 2013
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Apria Healthcare July 2013 - September 2013
Convergys May 2011 - June 2013
DIRECTV July 2007 - June 2010
Advanced America Cash Advance February 2007 - July 2007
Dish Network June 2003 - February 2007
Skills
Call Center, Customer Satisfaction, Communicaitons, Software Documentation, Troubleshooting, Time Management, Technical Support, Customer Service, Program Management, Sales, Teamwork, Invoicing, Security, Insurance, Data Entry, Workforce Management, Credit, Customer Experience
Education
American InterContinental University 2012 — 2016
Bachelor's degree Information Technology, Concentration: Specialization in Digital Investigations
Apria Healthcare July 2013 - September 2013
Convergys May 2011 - June 2013
DIRECTV July 2007 - June 2010
Advanced America Cash Advance February 2007 - July 2007
Dish Network June 2003 - February 2007
Skills
Call Center, Customer Satisfaction, Communicaitons, Software Documentation, Troubleshooting, Time Management, Technical Support, Customer Service, Program Management, Sales, Teamwork, Invoicing, Security, Insurance, Data Entry, Workforce Management, Credit, Customer Experience
Education
American InterContinental University 2012 — 2016
Bachelor's degree Information Technology, Concentration: Specialization in Digital Investigations
Heidi Fry's Convergys Experience July 2000 - December 2005
Job Test Center Manager at Pearson VUE
Industry Telecommunications
Experience
Pearson VUE July 2012 - Present
AT&T Mobility August 2008 - June 2012
AT&T Mobility March 2006 - August 2008
Convergys July 2000 - December 2005
Skills
Training, Management, Leadership, Performance Management, Call Centers, Project Management, Forecasting, Budgets, Start-ups, Customer Service, Microsoft Excel, Process Scheduler, Customer Experience, Training Delivery, Customer Retention, Instructor-led Training, Employee Training, Telecommunications, Instructional Design, Customer Satisfaction
Education
Albion College 1994 — 1999
Bachelor of Arts (B.A.), Music Teacher Education
Northern Michigan University 1996 — 1997
Pearson VUE July 2012 - Present
AT&T Mobility August 2008 - June 2012
AT&T Mobility March 2006 - August 2008
Convergys July 2000 - December 2005
Skills
Training, Management, Leadership, Performance Management, Call Centers, Project Management, Forecasting, Budgets, Start-ups, Customer Service, Microsoft Excel, Process Scheduler, Customer Experience, Training Delivery, Customer Retention, Instructor-led Training, Employee Training, Telecommunications, Instructional Design, Customer Satisfaction
Education
Albion College 1994 — 1999
Bachelor of Arts (B.A.), Music Teacher Education
Northern Michigan University 1996 — 1997
Kathryn Leedom's Convergys Experience March 2005 - October 2007
Job Associate Teacher at OHCAC Head Start
Industry Accounting
Experience
OHCAC Head Start August 2012 - Present
Marion City Schools August 2010 - August 2012
Tim Hortons October 2007 - March 2010
Convergys March 2005 - October 2007
Skills
Data Entry, Customer Service, Cashiering, Customer Satisfaction, Call Center, Filing, Fax, Multi-line Phone, Microsoft Office
Education
Marion Technical College 2010 — 2012
Associates of Business, Accounting, 4.0
Algonquin College of Applied Arts and Technology 2005 — 2007
Certificate, Graphic Design - Print
OHCAC Head Start August 2012 - Present
Marion City Schools August 2010 - August 2012
Tim Hortons October 2007 - March 2010
Convergys March 2005 - October 2007
Skills
Data Entry, Customer Service, Cashiering, Customer Satisfaction, Call Center, Filing, Fax, Multi-line Phone, Microsoft Office
Education
Marion Technical College 2010 — 2012
Associates of Business, Accounting, 4.0
Algonquin College of Applied Arts and Technology 2005 — 2007
Certificate, Graphic Design - Print
James McAninch's Convergys Experience 2000 - 2004
Job Customer Service and Logistics Professional
Industry Consumer Services
Experience
Dairy Farmers of America 2008 - Present
Cummins Emission Solutions June 2007 - August 2008
TDS Metrocom January 2006 - June 2007
Convergys 2000 - 2004
Skills
SAP, Supply Chain, Warehousing, Logistics, Supply Chain Management, Materials Management, Warehouse Management, Supply Chain..., Logistics Management, Demand Planning, Inventory Management, Transportation, Continuous Improvement, FMCG, Operations Management, Shipping, Procurement, Inventory Control, Forecasting, Process Improvement, Purchasing, Lean Manufacturing, Supply Management
Education
Albion College 1995 — 1999
Bachelor of Arts (B.A.), Visual Arts
Dairy Farmers of America 2008 - Present
Cummins Emission Solutions June 2007 - August 2008
TDS Metrocom January 2006 - June 2007
Convergys 2000 - 2004
Skills
SAP, Supply Chain, Warehousing, Logistics, Supply Chain Management, Materials Management, Warehouse Management, Supply Chain..., Logistics Management, Demand Planning, Inventory Management, Transportation, Continuous Improvement, FMCG, Operations Management, Shipping, Procurement, Inventory Control, Forecasting, Process Improvement, Purchasing, Lean Manufacturing, Supply Management
Education
Albion College 1995 — 1999
Bachelor of Arts (B.A.), Visual Arts
Ian Youldon's Convergys Experience January 2010 - April 2011
Job customer service at gemma
Industry Insurance
Experience
petro canada Customer Service AssociateSun MediaCustomer Service RepresentativeGemma CommunicationsJune 2014 - Present
Convergys January 2010 - April 2011
Skills
Team Leadership, Sales, Team Building, Teamwork, Microsoft Office, Negotiation, Customer Satisfaction, Troubleshooting, SAP, Customer-focused Service, team buildim, Sales Process
Education
Algonquin College of Applied Arts and Technology
Customer Service Support/Call Center/Teleservice Operation
petro canada Customer Service AssociateSun MediaCustomer Service RepresentativeGemma CommunicationsJune 2014 - Present
Convergys January 2010 - April 2011
Skills
Team Leadership, Sales, Team Building, Teamwork, Microsoft Office, Negotiation, Customer Satisfaction, Troubleshooting, SAP, Customer-focused Service, team buildim, Sales Process
Education
Algonquin College of Applied Arts and Technology
Customer Service Support/Call Center/Teleservice Operation
Alexander Glanville's Convergys Experience August 2000 - June 2002
Job Technician at Equinox IT Services
Industry Information Technology and Services
Experience
Equinox IT Services April 2013 - Present
PlumChoice October 2012 - March 2013
support.com January 2012 - July 2012
Teleperformance, USA August 2007 - November 2010
US Navy November 2002 - April 2004
Convergys August 2000 - June 2002
Skills
Windows 7, Troubleshooting, Technical Support, Active Directory, Computer Hardware, Windows Server, Windows XP, Software Installation, Servers, Windows 8, CompTIA A+ Certification, Network Administration, Microsoft Exchange, Networking, DHCP, TCP/IP, Hardware, Mac OS, Avaya IP Telephony, Routers, Windows, Testing, Microsoft Technologies, Laptops
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Management, 3.5
Equinox IT Services April 2013 - Present
PlumChoice October 2012 - March 2013
support.com January 2012 - July 2012
Teleperformance, USA August 2007 - November 2010
US Navy November 2002 - April 2004
Convergys August 2000 - June 2002
Skills
Windows 7, Troubleshooting, Technical Support, Active Directory, Computer Hardware, Windows Server, Windows XP, Software Installation, Servers, Windows 8, CompTIA A+ Certification, Network Administration, Microsoft Exchange, Networking, DHCP, TCP/IP, Hardware, Mac OS, Avaya IP Telephony, Routers, Windows, Testing, Microsoft Technologies, Laptops
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Management, 3.5
Teresa Dyer's Convergys Experience February 2012 - January 2013
Job Sales Associate at Walmart
Industry Retail
Experience
Walmart April 2013 - Present
Convergys February 2012 - January 2013
Staff Management SMX October 2011 - January 2012
C&M property management- Brookrun apartments April 2011 - October 2011
allied barton security April 2007 - January 2011
Jackson hewitt tax services January 2007 - April 2007
Burger King Corporation October 2005 - October 2006
Skills
Customer Service, Information Technology, Cleaning, Cashiering, Order Picking, Shipping, Receivers, Typing, Receptionist Duties, Management, Cash Register, Inventory, Retail Sales, Dependable Team Player, Cash Handling Experience, Teamwork, Learning Quickly, Order Processing, Customer Experience, Merchandising, Order Fulfillment, Inventory Management, Sales
Education
Alpena Community College 1996 — 1997
none, Computers
Oscoda Area High school 1992 — 1995
Diploma, General
Walmart April 2013 - Present
Convergys February 2012 - January 2013
Staff Management SMX October 2011 - January 2012
C&M property management- Brookrun apartments April 2011 - October 2011
allied barton security April 2007 - January 2011
Jackson hewitt tax services January 2007 - April 2007
Burger King Corporation October 2005 - October 2006
Skills
Customer Service, Information Technology, Cleaning, Cashiering, Order Picking, Shipping, Receivers, Typing, Receptionist Duties, Management, Cash Register, Inventory, Retail Sales, Dependable Team Player, Cash Handling Experience, Teamwork, Learning Quickly, Order Processing, Customer Experience, Merchandising, Order Fulfillment, Inventory Management, Sales
Education
Alpena Community College 1996 — 1997
none, Computers
Oscoda Area High school 1992 — 1995
Diploma, General
James Outlaw's Convergys Experience December 2012 - June 2013
Job Air force veteran, extremely hard worker full of passion
Industry Consumer Services
Experience
J.O.L.T Web Design January 2011 - Present
Tribune and Georgian January 2015 - April 2015
Pool and Spa Depot July 2014 - October 2014
Taco Bell January 2014 - July 2014
Shoe Metro September 2013 - December 2013
Walt Disney World June 2013 - September 2013
Convergys December 2012 - June 2013
United States Air Force March 2010 - December 2010
USAF Reserves March 2009 - December 2010
United States Air Force March 2007 - March 2009
Skills
Management, Supervisory Skills, Microsoft Office, Web Applications, Web Design, Web Development, Web Analytics, Web Content Management, Web Project Management, Multi-line Phone, Printers, Color Copies, Database Administration, Social Media, Social Media Marketing, Social Networking, Adobe Creative Suite, Customer Service, Customer Satisfaction
Education
American InterContinental University 2007 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
American InterContinental University 2007 — 2009
Bachelor's of Business admin, Business Administration and Management, General
J.O.L.T Web Design January 2011 - Present
Tribune and Georgian January 2015 - April 2015
Pool and Spa Depot July 2014 - October 2014
Taco Bell January 2014 - July 2014
Shoe Metro September 2013 - December 2013
Walt Disney World June 2013 - September 2013
Convergys December 2012 - June 2013
United States Air Force March 2010 - December 2010
USAF Reserves March 2009 - December 2010
United States Air Force March 2007 - March 2009
Skills
Management, Supervisory Skills, Microsoft Office, Web Applications, Web Design, Web Development, Web Analytics, Web Content Management, Web Project Management, Multi-line Phone, Printers, Color Copies, Database Administration, Social Media, Social Media Marketing, Social Networking, Adobe Creative Suite, Customer Service, Customer Satisfaction
Education
American InterContinental University 2007 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
American InterContinental University 2007 — 2009
Bachelor's of Business admin, Business Administration and Management, General
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT