Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
The AME Group December 2013 - May 2014
AT&T October 2011 - October 2013
Convergys April 2008 - May 2009
Homax Products, Inc. August 2005 - March 2008
Hewlett-Packard August 2001 - August 2003
Skills
Telecommunications, Managed Services, VoIP, Wireless, IP, Call Centers, ITIL v3 Foundations..., Computer Hardware, Windows Server, Linux Desktop, Cisco IOS, Windows 7, SCCM, Technical Support, Wireless Networking
Education
ITT Technical Institute-Indianapolis 2013 — 2014
Associate's degree, Network and System Administration/Administrator
Union County Public Schools July 2012 - Present
Wells Fargo August 2010 - June 2012
ITT Technical Institute December 2010 - December 2010
NCO Financial Systems May 2009 - December 2009
Convergys November 2008 - May 2009
Connextions June 2008 - October 2008
RGIS Inventory Specialist September 2007 - May 2008
Skills
Computer Hardware, Windows 7, XP, Active Directory, Troubleshooting, Lotus Notes, Windows, Customer Service, Technical Support, Network Security, Help Desk Support, VMware, Switches, Software Documentation, Hardware, Group Policy, Software Installation, Servers, Operating Systems, Management, Network Administration, Microsoft Exchange, TCP/IP, Laptops, VPN, Printers, BMC Remedy, Computer Repair, Computer Security, Security, Wireless Networking, OS X, Windows XP Pro, Remote Desktop, System Administration, Networking, Routers, Windows Server, DNS, System Deployment, Blackberry Enterprise..., DHCP, Citrix, Windows Vista, A Certified, Blackberry, Cisco Technologies, Windows XP
Education
Strayer University-North Carolina 2012 — 2015
Master of Business Administration (MBA), Information Systems Management
ITT Technical Institute-Charlotte South 2010 — 2012
Information Systems Security
ITT Technical Institute-Charlotte South 2008 — 2010
Computer Networking Systems
Walmart June 2014 - Present
Randstad June 2013 - June 2014
Xerox May 2012 - October 2012
Convergys October 2011 - April 2012
Coastal Software June 2011 - August 2011
Xerox October 2010 - June 2011
Sonic Drive-In May 2008 - October 2010
Red Robin January 2008 - April 2008
Skills
Microsoft Office, Mac OS X, Customer Service, Customer Satisfaction, Windows 7, Windows XP Professional, Database Management, HTML, OS X, Troubleshooting, Database Admin, XP
Education
ITT Technical Institute-Portland 2009 — 2012
Associate of Science (A.S.), Software Development, 3.0
Convergys February 2015 - Present
Amazon.com July 2014 - January 2015
Hertz June 2013 - June 2014
McDonald's Corporation February 2013 - June 2013
Party at Trav's Fireworks June 2008 - December 2008
Skills
Proficient Typing Skills, Proficient Communicator, Microsoft Office, Customer Service, Customer Satisfaction, Sales, Patience, Fast-paced, Enthusiasm to learn, Friendly Personality, Teamwork, Microsoft Word, PowerPoint, Retail Sales
Education
Indiana University-Purdue University at Indianapolis 2011 — 2012
Biology, General
South Dearborn High School 2007 — 2011
Academic Honors Diploma
The CORE Institute March 2014 - December 2014
Rural/Metro Corporation June 2008 - March 2014
Sun Health February 2008 - April 2008
McKesson November 2005 - February 2008
Convergys September 2005 - November 2005
Skills
Financial Reporting, Quality Assurance, Financial Analysis, Finance, IT Audit, IT Operations, Executive Reporting, Reporting Systems, Business Objects XI R2, Crystal Reports 9 - XI, Microsoft SQL Server..., JD Edwards, IBM AS/400, SSRS, Crystal Reports, Communication Skills, Semantics, Business Objects, Business Intelligence, Big-picture Thinking, Free Thinking, Visionary Thinking, Microsoft SQL Server, Lotus Notes, OnBase, Data Warehousing, SQL, Integration, Troubleshooting, Process Improvement, Active Directory, SharePoint, Management, Software Documentation
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Business Administration (MBA) Degree, Finance / Project Management
Hands On Technology Transfer Inc. 2010 — 2010
Certificate of Completion, SQL Server Reporting Service
ITT Technical Institute-Phoenix 2008 — 2010
Associates of Applied Science Degree, Bachelors of Applied Science Degree
ITT Technical Institute-Troy 2003 — 2005
Associates of Applied Science Degree, Software Application Programming
MasterCard October 2014 - Present
Sonic Drive- in Carhop January 2010 - January 2013
St. Louis MO January 2009 - January 2010
Convergys January 2008 - January 2009
St. Louis MO January 2007 - January 2009
Skills
Sales, Team Leadership, Networking, Troubleshooting, Telecommunications, Call Centers, Windows, Cloud Computing, Wireless, Customer Service
Education
ITT Technical Institute 2013 — 2015
Bachelor of Science, Information Systems and Cyber-Security
ITT Technical Institute-Arnold 2010 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
home January 1995 - Present
WIS International April 2013 - June 2013
Sunrise Community April 2012 - April 2012
Convergys November 1999 - April 2000
Education
ITT Technical Institute-Nashville 1991 — 1993
Electronics Engineering
Clarksville, Tn
T-Mobile February 2009 - Present
Convergys March 2008 - January 2009
Skills
Direct Sales, Wireless, VoIP, Telecommunications, Solution Selling, Managed Services, Mobile Devices, Sales Operations, Unified Communications, Channel Partners, Salesforce.com, IP, Sales Process, Cloud Computing, Cellular Communications, Customer Retention, Product Management, Account Management
Education
ITT Technical Institute-Miami 1998 — 2001
Associate's degree, Electrical, Electronics and Communications Engineering
Freelancer April 2009 - Present
Jody Speaks with Jody Bailey July 2012 - September 2012
MJ Design Custom Cabinets December 2011 - August 2012
David Loyens June 2011 - August 2011
Extend Health January 2010 - January 2011
Incoming Sales September 2009 - October 2010
Convergys February 2006 - May 2007
Skills
Graphic Design, Creative Direction, Web Design, Adobe Creative Suite, InDesign, SEO, Networking, Social Media, Virtual Assistance, Logo Design, MacBook, PC, Online Marketing, Layout, Copywriting, Illustrator, Online Advertising, WordPress, Brochures, Email Marketing, Facebook, E-commerce, Social Networking, Newsletters, Corporate Identity, Branding & Identity, Art Direction, Digital Marketing, Graphics, Marketing, Advertising, Dreamweaver, Photography, Social Media Marketing, Photoshop, Typography, Blogging, Illustration, User Experience, Direct Marketing, Marketing Communications, Information Design, Posters, Pre-press, Corporate Branding, Packaging, Business Cards, Editing, Mac, Digital Photography
Education
Stevens Henager Online 2011 — 2012
Bachelors, Graphic Design
International Academy of Design and Technology-Online 2009 — 2011
Bachelor's degree, Graphic Design
convergys June 2014 - Present
Field Nation January 2013 - Present
Skills
Windows 7, Printers, Computer Hardware, Computer Repair, Remote Desktop, Technical Support, Computer Maintenance, Troubleshooting, Customer Support, A+ Certified
Education
Florida state college at Jacksonville 2013 — 2015
Network and System Administration/Administrator
ITT Technical Institute-Jacksonville 2011 — 2015
SAC Inc. November 2014 - Present
Fire Engineering Company, Inc. January 2014 - October 2014
Larry H. Miller Dealerships April 2013 - January 2014
Best Buy September 2012 - January 2013
Convergys November 2011 - June 2012
Skills
Project Management, Mechanical Engineering, Autodesk Software, AutoCAD, Revit, 3D Studio Max, Autodesk Inventor, Inventor, Microsoft Office, Microsoft Word, Microsoft Excel, Construction, Drawing, Illustrator, Product Design, Customer Service, Floor Plans, 3D visualization, Woodworking, Web Design, Adobe Creative Suite, InDesign, Graphic Design, Technical Drawing, Construction Drawings, Steel Structures, Vector Illustration, Design Research, Concept Development, Photoshop
Education
ITT Technical Institute-Murray 2014 — 2016
Bachelor of Business Administration (B.B.A.), Construction Management
ITT Technical Institute-Murray 2012 — 2014
Associate's Degree, Drafting and Design Techology, 4.0
Copper Hills High 2008 — 2011
Fpweb.net October 2014 - October 2015
Fpweb.net June 2013 - October 2014
RadioShack March 2012 - June 2013
Convergys December 2011 - March 2012
Convergys October 2010 - December 2011
Convergys June 2009 - June 2010
Convergys January 2009 - June 2010
Convergys September 2008 - January 2009
AT&T April 2006 - April 2007
Skills
Active Directory, Red Hat Linux, Team Management, Sales Management, Training Delivery, Microsoft Office, Microsoft SQL Server, Visual Basic, Computer Network..., Wireless Networking, Network Security, Network Administration, Subnetting, Network Installation, Computer Hardware..., Windows Server, Account Management, Telecommunications, Mobile Devices, Mobile Communications, Linux System..., Computer Repair, Microsoft Excel, MS Project, Visio, Print Management, Router Configuration, Routing Protocols, Windows Services, Low Voltage, Electrical..., Virtualization, VMware, Powershell, Premise Wiring, Wiring, SketchUp, Android, iPhone Support, SharePoint, VPN, Training, Microsoft Technologies, Windows 7, Windows Vista, Windows XP, Group Policy, XP, Troubleshooting, Servers
Education
ITT Technical Institute-Arnold 2012 — 2013
Associate of Science (AS), Network and System Administration/Administrator
Southwestern Illinois College 2005 — 2005
Associate of Arts and Sciences (AAS), Music Technology
Labor Ready 2013 - Present
Convergys January 2011 - January 2013
K-Plus Kleaning November 2009 - January 2011
Realtime Results October 2007 - November 2009
Education
ITT Technical Institute-Earth City 2011 — 2013
Associate of Applied Science of Computer and Electronics Engineering Technology, Computer/Electronic Eng. Tech
Walmart February 2011 - June 2011
Convergys September 2008 - March 2009
White Castle April 2008 - September 2008
Skills
TCP/IP, Ethernet, Token Ring, Network Topology, DHCP, router, Switches, LAN-WAN, HTTP, PHP, Windows Server, Web Development, HTML, Linux, Programming, Hand to Hand Combat, Marksmanship, Research, Leadership, Inventory Management, Coaching, Team Building, Teamwork, Engineering, Teaching, Budgets, C, Photoshop, SQL, Analysis, Project Planning, Data Entry, Windows, Project Management, PowerPoint, Marketing Strategy, Sales Management, Negotiation, English, Microsoft Word, Financial Analysis, Team Leadership, Sales, Social Media, Java, Event Management, C++, Matlab, Microsoft Office, Strategic Planning
Education
ITT Technical Institute-Arnold 2011 — 2013
Associate of Applied Science (A.A.Sc.), Network Systems Administration, 3.66
Cosentry August 2014 - Present
Cornerstone Staffing, Inc October 2013 - Present
Mutual of Omaha June 2013 - October 2013
Convergys November 2012 - April 2013
Plattsmouth Community Schools October 2011 - October 2012
Blue Cross Blue Shield of Nebraska September 2007 - September 2011
TPG TeleManagement September 2005 - September 2007
APAC Customer Services May 1995 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint, Microsoft Publisher, SharePoint Designer, AS400 system, Access, MS Project, Photoshop, Oracle SQL, Typing, Data Entry, Distributed Team..., Call Center Quality..., Facilitators, Claim Processesing, Medical Insurance, Dental Insurance, Prescription Insurance, Medicare Part D, Medicare Prescription..., Computer Hardware, 10 Key, Analytics, Administrative..., Payroll, PeopleSoft, Presentations, Presentation Development, Presentation Design, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Oriented, DNS, Internet, ParaEducator K-12, Problem Solving, Quality Management, Quality System, Quality Center, Quality Auditing, Recruiting, Visio, XP, Youth Mentoring, Windows
Education
Iowa Western Community College 2013 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Elementary Education and Teaching, 3.0
Metropolitan Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Time Warner Cable April 2014 - Present
Convergys November 2010 - June 2011
FedEx Express March 2010 - June 2010
Spherion October 2009 - November 2009
Walmart September 2007 - October 2009
Skills
Customer Service, Telecommunications, Windows, Microsoft Office, Microsoft Excel, Troubleshooting, Computer Hardware, Call Centers, System Administration, Sales, Retail, Windows 7, Networking, Quality Assurance, Outlook, Inventory Management, PowerPoint, Microsoft Word, Teamwork, Customer Satisfaction, Team Leadership, Technical Support, Windows XP, VPN, Help Desk Support
Education
ITT Technical Institute-Charlotte South 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Vanguard Truck Centers July 2015 - Present
Convergys September 2014 - Present
Cracker Barrel February 2014 - September 2014
Charter Communications September 2013 - February 2014
US Army May 2010 - September 2013
Signature Flight Support November 2008 - April 2010
Skills
Team Building, Military, Customer Service, Leadership, Security, Security Clearance, Microsoft Office, Training, Program Management, Troubleshooting, Team Leadership, Teamwork, Military Experience, Microsoft Excel, Military Operations, Customer Satisfaction, Process Improvement
Education
ITT Technical Institute-Arnold 2014 — 2015
Associate's Degree for Networking Systems Administration, Networking Systems Administration
Mercy August 2014 - Present
BJC HealthCare May 2002 - September 2013
Convergys May 2001 - May 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning
Education
ITT Technical Institute-Earth City 2000 — 2002
Associate of Science (AS), Computer Science
Convergys March 2014 - Present
Walmart August 2012 - March 2014
BI-LO November 2007 - August 2012
AMC Theatres September 2006 - May 2007
Skills
Forklift Operator, Management, Customer Service, Sales, Cashiering, Retail, Inventory Control, Merchandising, Inventory Management, Cash Register, Visual Merchandising, Customer Satisfaction, Time Management, Store Operations, Data Entry
Education
ITT Technical Institute-Charlotte North 2012 — 2014
Associate's degree, Computer Systems Networking and Telecommunications, 3.42
Premium Retail Services September 2012 - Present
Convergys March 2012 - September 2012
Midcoast Aviation September 2001 - June 2009
Skills
Windows Server, Windows, Microsoft Office, Ghost Imaging, Lotus Notes, Partition Magic, Visual studio 2005, Apple IOS, OS X, Microsoft SQL Server, Office 365, Visio, Microsoft Deployment...
Education
ITT Technical Institute-Arnold 2011 — 2013
Associate's degree, Network and System Administration/Administrator, 3.83 GPA
University of Missouri-Rolla 1996 — 2000
Computer Science
Dish Network September 2013 - Present
Convergys May 2011 - March 2013
Charter Communications September 2010 - April 2011
TDS Telecommunications Corp. February 2009 - July 2010
American TV October 2006 - January 2009
Skills
Call Centers, Sales, Customer Retention, Customer Satisfaction, Customer Service
Education
Indiana University-Purdue University at Fort Wayne 2000 — 2006
Double Major in Media & Public Communication and Interpersonal and Organizational Communication, Communication and Media Studies
Alliance Credit Union April 2012 - Present
Alliance Credit Union July 2011 - March 2012
Convergys May 2010 - July 2011
The National Archives October 2007 - December 2009
The National Archives November 2006 - October 2007
The National Archives March 2006 - November 2006
Skills
Credit Unions, Banking, Mortgage Lending, Loan Origination, Loan Servicing, Loan Modifications, Blackberry OS, Federal Government, Credit Analysis, Loans, Refinance, Cross Selling, Credit, Customer Service, Microsoft Office, Mortgage Banking, Finance, Residential Mortgages, Consumer Lending, Training
Education
ITT Technical Institute-Arnold 2006 — 2009
Bachelor of Science, Business Administration, Valedictorian
A. Harold and Associates December 2014 - Present
A. Harold and Associates LLC 2014 - 2015
Logistic Services International, Inc. June 2011 - December 2011
Convergys March 2009 - March 2011
Convergys August 2008 - March 2009
Convergys March 2003 - August 2008
Logistic Services International, Inc. August 1998 - May 1999
United States Navy August 1974 - August 1998
Skills
Technical Writing, Training, Program Management, Visio, Instructional Design, Leadership, SharePoint, Instructor-led Training, E-Learning, Management, Quality Assurance, Troubleshooting, Analysis, Networking, HTML, Dreamweaver, Technical Documentation, Process Improvement, Project Planning, Technical Support, Team Building, Human Resources, Software Documentation, Technical Training, Submitted a change in..., In 1996, submitted a..., Highest security..., MS Project, Software Development, SQL, JavaScript, PowerPoint, CMS, Manuals, Adobe Acrobat, Time Management, System Administration, Captivate 8, Computer Based Training..., Curriculum Development, Curriculum Design, courseware development
Education
ITT Technical Institute-Jacksonville 2000 — 2002
Associate's degree, Web site Development and Design, 3.9
Fairfield Inn & Suites by Marriott August 2014 - Present
WikiWoo March 2014 - July 2014
Convergys July 2013 - March 2014
Walmart June 2012 - July 2013
Weekends Only October 2011 - July 2012
Schnucks Markets, Inc. December 2008 - June 2009
Wal-Mart April 2007 - March 2008
MVC Computer Training School October 2006 - April 2007
Skills
Problem Solving, Engineering, Energy, Electronics, Computer Hardware, Computer Animation, Microsoft Office, Electrical..., Adobe, Props, Strategic Planning, Circuit Design, Analog Circuit Design, Integrated Circuit..., Alternative Energy, Solar Power, Space Management, Science, Computer Science, Flash Animation
Education
ITT Technical Institute-Arnold 2008 — 2012
Bachelor of Science (BS), Electrical and Electronics Engineering, 3.27
ITT Technical Institute-Arnold 2006 — 2008
Associate of Science (A.S.), Multimedia, 3.5
Oracle December 2012 - Present
Oracle May 2011 - December 2012
Ultimate Software September 2004 - May 2011
Convergys October 2003 - September 2004
ProBusiness (now ADP) March 1999 - October 2003
Oracle April 1998 - March 1999
ADP 1989 - 1998
Skills
SaaS, Sales Process, Solution Selling, Selling, Strategy, Sales Management, Cloud Computing, Program Management, Sales, Business Analysis, Pre-sales
Education
University of Massachusetts at Amherst - Isenberg School of Management 1985 — 1989
Marketing
Purch.com June 2014 - Present
One on One Marketing December 2013 - June 2014
Convergys March 2012 - December 2013
One on One Marketing May 2011 - March 2012
Convergys December 2010 - May 2011
Skills
Active Directory, System Administration, Windows Server, Computer Hardware, Linux, Microsoft Office, Ubuntu, Windows, Leadership, CentOS, Group Policy, Foglight, Management, Chef, Graphite/Grafana, Amazon Web Services..., Nagios, Reporting Analysis, Customer Service, SQL, Security, Networking
Education
ITT Technical Institute-Murray 2007 — 2011
Bachelor's degree, Computer and Information Systems Security/Information Assurance, 3.86
ITT Technical Institute-Murray 2007 — 2009
Associate's degree, Computer Network Systems, 3.91
Unemployed April 2014 - Present
Barnes & Noble College July 2014 - August 2014
Convergys February 2014 - April 2014
American Moving and Storage April 2007 - February 2013
New Mexico Department of Information Technology’s state-wide Dispatch Center October 2000 - March 2007
Skills
Data Entry, Invoicing, Microsoft Excel, Payroll, Telephone Skills, Customer Service
Education
International Business College 1995 — 1995
Diploma, Microcomputer Operater Specialist
Las Cruces High
Convergys March 2015 - Present
Skills
Computer Proficiency, Microsoft Office, Microsoft Excel, PowerPoint, Computer Repair, Customer Service, Maintenance & Repair, Computer Maintenance, Change Management
Education
ITT Technical Institute-Tampa 2014 — 2017
Associate's degree, Network and System Administration/Administrator
Pinellas Park Highschool 2002 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates, 2.8 GPA
AT&T January 2014 - Present
American Airlines February 2013 - January 2014
TXU Energy July 2009 - November 2012
Convergys April 2008 - May 2009
Citigroup March 2005 - March 2007
Sprint January 1990 - March 2001
Skills
Marketing Communications, IT readiness, Marketing, Account Management, Lead Generation, Marketing Strategy, Sales, Vendor Management, Team Leadership, Program Management, CRM, Process Improvement
Education
Iona College 1978 — 1982
Bachelors, Marketing
Duke Energy Renewables LLC September 2015 - Present
Bank of America December 2011 - March 2015
Nco Financial December 2008 - October 2010
Convergys August 2007 - August 2008
Skills
JavaScript, Oracle Applications, Linux, Ping, Windows, Mac, Firefox, Internet Explorer, Apple Safari, Information Technology, Adaptability, Self-starter, Communication, Listening to customers, Assertiveness, Microsoft Office, Outlook, Conflict Resolution, Problem Solving, Analysis, Commercial Banking, Adobe Acrobat, Customer Service, Microsoft Word, Leadership, Team Building, Process Improvement, Retail, Troubleshooting, Databases, SQL, Teamwork, Technical Support, Routers, Testing, Windows 7, System Administration, Computer Hardware, Management
Education
ITT Technical Institute-Charlotte North 2014 — 2016
Bachelor's degree, Network and System Administration/Administrator
SAS Retail Services January 2015 - July 2015
Advantage Marketing April 2014 - January 2015
Jack in the Box December 2012 - December 2013
McDonald's Corporation February 2012 - December 2012
Jimmy John's June 2009 - December 2012
Convergys May 2008 - December 2008
Skills
Photoshop, Illustrator, Adobe Creative Suite, Microsoft Office, Microsoft Word, Microsoft Excel, Networking, Computer Hardware, Computer Animation, 3D Studio Max, Flash Animation, Computer Science, Computer Maintenance, Digital Art, Game Design, Game Development, Computer Games, After Effects, Management, Customer Satisfaction
Education
ITT Technical Institute-Arnold 2008 — 2012
Bachelor of Arts (B.A.), Digital entertainment
ITT Technical Institute-Arnold 2008 — 2011
Associate of Arts (A.A.), Visual Communication
Three Rivers Community College Poplar Bluff 2006 — 2007
Bachelor of Applied Science (B.A.Sc.), Computer Science
Department of Medicine - Indiana University January 2012 - Present
HELPnet Technology Services - Indiana University September 2010 - January 2012
KFC June 2007 - July 2010
Convergys June 2009 - June 2010
Skills
Windows 7, Windows XP, Android, Microsoft Office, Software, Computer Hardware, Communication, Customer Service, Operating Systems, Troubleshooting, Software Installation, XP, Networking, Laptops, OS X, Microsoft Exchange, Windows, Printers, Norton Ghost, VoIP, Technical Support, Help Desk Support
Education
ITT Technical Institute-Indianapolis 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator, 3.81 GPA
Indiana University-Purdue University at Indianapolis 2010 — 2011
Bachelor of Science (BS), Computer and Information Sciences, General
Tire Discounters, Inc. July 2013 - Present
NorthgateArinso July 2009 - June 2013
Convergys August 2009 - June 2011
Dunn Mental Health Center, Inc. February 1997 - August 2009
Skills
Human Resources, New Hire Orientations, Recruiting, Personnel Management, Deferred Compensation, Applicant Tracking..., Benefits Administration, Policy, HRIS, FMLA, Employee Benefits, Talent Management, Job Descriptions, Employee Relations, PeopleSoft, Labor Relations, HR Policies, Onboarding, Training, Performance Management, Coaching, Process Improvement, Vendor Management, Management, Administration, Conflict Resolution, Workforce Management, Organizational..., Payroll Taxes, SAP
Education
Indiana Wesleyan University 2003 — 2009
Bachelor of Science (BS), Management, 3.97
Indiana Wesleyan University
American Family Insurance June 2014 - Present
The Schwan Food Company May 2013 - June 2014
DGS Store Fixtures July 2012 - April 2013
Convergys May 2012 - July 2012
Global Polymers LLC March 2012 - May 2012
South Park CC April 2009 - March 2012
Skills
Forklift Operator, Golf course maintenance, Pro shop management, Golf Instruction, Computers, Machine Control, Customer Service, Materials
Education
Indiana Wesleyan University 2011 — 2014
Associate's Degree, Computer Science/Information Technology, 3.0
SDGA-TGAC 2004 — 2005
Associate of Applied Business, Golf complex operations and management
North Bullitt High School 1993 — 1996
Diploma, General Studies
Wachovia CIC August 2009 - January 2011
Convergys 2010 - 2011
Man Alive July 2008 - July 2009
Custom Auto works November 2007 - March 2009
Skills
Data Entry, Customer Service, Payroll Processing, Interviewing, Administration, Outlook, Excel, Word, PowerPoint, Quickbooks, Scheduling, Problem Solving, Access, Inventory Management, Microsoft Office, Team Building, Telephone Skills, Selling
Education
ITT Technical Institute-Charlotte North 2011 — 2013
BA, Criminal Justice
Strayer University
B.A, Criminal Justice
Hewlett-Packard February 2012 - Present
Maxim Software June 2010 - February 2012
GHY International April 2010 - May 2010
Convergys September 2008 - August 2009
ICFAI National College July 2007 - July 2008
BNSM College of Technical Education August 2001 - July 2007
Skills
Documentation, Requirements Analysis, SQL, Troubleshooting, Servers, Software Documentation, Microsoft SQL Server, Windows Server, DNS, Security, VMware, DHCP, Network Administration, Active Directory, Integration, Networking, MySQL, Windows, Technical Support, Databases, Hardware, HP, Software Installation, Virtualization, Computer Hardware, Information Technology, Business Analysis, ITIL, Operating Systems, Cluster, High Availability
Education
HP Education 2013 — 2013
Configuring and Troubleshooting Windows Server 2008 Active Directory, Information Technology
HP Education 2012 — 2012
Implementing and Managing Windows Server 2008 Clustering, Information Technology
Winnipeg Technical College 2010 — 2010
Bronze Medal Winner, Computer Networks
Winnipeg Technical College 2009 — 2010
Network Support Technician, Computer Networks
Indira Gandhi National Open University 2001 — 2006
MASTER'S DEGREE, COMPUTER APPLICATIONS2006
Khalsa College 1997 — 1999
BACHELOR OF ARTS, Arts
EFI April 2010 - May 2012
Convergys October 2008 - October 2009
WorkforceLogic October 2008 - July 2009
Link Foundation Inc February 2006 - October 2008
Nuit de Chine 1994 - 2001
New Sulzer Diesel 1993 - 1994
Skills
Linux, Testing, XML, Quality Assurance, Usability Testing
Education
Institut national des Langues et Civilisations orientales
Chinese with economy minor Langue’s
Lycee Racine
BACCALAUREAT A2, English, German, Chinese, Japanese
Lilac LLC aka DiplomaSender.com May 2011 - Present
Oklahoma Scoring Service April 2008 - February 2011
AAR Oklahoma May 2006 - January 2007
Fiserv Health September 2004 - May 2005
Convergys October 1998 - October 2000
Skills
Windows Server, CompTIA A+ Certification, Windows XP, ITIL, Windows 7, A+ Certified, Computer Hardware, Technical Support, Active Directory, Troubleshooting, System Administration, Network Administration, CompTIA Network+, Microsoft SQL Server, SQL Server Management..., Security+, Software Documentation, Microsoft Office, Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Business Intelligence, Data Visualization, Business Analytics, Data Analytics
Education
ITT Technical Institute-Indianapolis 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
ITT Technical Institute - Oklahoma City 2007 — 2009
Associate of Science (A.S.), Information Technology / Networking Systems
University of Oklahoma 1990 — 1992
Computer Science
TELUS May 2014 - June 2015
CIBC January 2014 - May 2014
Bell Media June 2012 - November 2013
TES - The Employment Solution January 2011 - June 2012
IBM INDIA Pvt LTD December 2009 - December 2010
Zenith Infotech June 2009 - December 2009
Convergys 2006 - 2009
Asian News International (ANI) 2005 - 2006
Skills
VMware ESX, Active Directory, DNS, Windows Server, DHCP, Servers, VMware, Disaster Recovery, Citrix, Microsoft Exchange, Data Center, System Deployment, Cloud Computing, Help Desk Support, IIS, SCCM, ITIL, System Administration, IT Service Management, Virtualization, SAN, Windows, Backup Exec, TSM Administration, Symantec Endpoint..., Server Administration, Operating Systems, Networking, Technical Support, Software Installation, Microsoft Technologies, High Availability, Hyper-V, Firewalls, Troubleshooting, Cluster, Incident Management, Infrastructure, NAS, Powershell, Terminal Services, Windows Server 2003, Windows Server 2008, Exchange 2010/2007/2003, Ironport, Windows Sharepoint..., Managed Hosting, Managed Services
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2008 — 2010
MCA, Information Technology
IGNOU 2005 — 2008
Bachelor of Information Technology, Information Technolgy
S.S Mota Singh Sr. Sec Public Schoool 2000 — 2001
high School, Non Medical
Convergys October 2012 - Present
Skills
Information Technology, Desktop/Laptop..., Knowledge of Binary to..., IP Addresses, Subnet,..., Microsoft operating..., Microsoft Networking..., Computer Programing..., Windows Vista, Python, Operating Systems, Cisco Routers, Software Installation, Windows, Programming, IP, Windows 7, Windows Server
Education
ITT Technical Institute-Charlotte South 2011 — 2013
Associate Degree in Science, Computer Network Systems
ITT Technical Institute-Charlotte South 2011 — 2013
Zions Bancorporation February 2015 - Present
Zions Bancorporation August 2012 - February 2015
Convergys November 2008 - June 2012
Skills
Software Documentation, Credit, Banking, Refinance, Consumer Lending, Retail Banking, Lines Of Credit, Information Technology, Management, Coaching, Customer Satisfaction, Due Diligence, Training, Documentations, Commercial Lending, Credit Analysis, Deposits, Loans, Loan Origination, Customer Service, Small Business Lending, Collateral, UCC filings, Loan Modifications, Strategic Planning, Leadership, Finance, Sales
Education
American InterContinental University, Hoffman Estates IL 2006 — 2007
Bachelor’s Degree in Business Administration, Accounting and Finance, GPA 3.90
ITT Technical Institute-Spokane Valley 2000 — 2002
Associated of Applied Science, Information Technology, GPA 3.83
Philips Healthcare December 2014 - Present
Telstra July 2012 - July 2014
JP Morgan Chase March 2011 - July 2012
JPMorgan Chase November 2007 - March 2011
SanDisk February 2006 - November 2007
Connextions January 2004 - February 2006
Convergys September 2001 - September 2003
Super Pet Center June 1991 - July 2001
Chase Manhattan Bank, N.A. January 1991 - July 1993
Banco De Ponce January 1986 - May 1989
Skills
BPO, Call Center, Outsourcing, Management, Performance Management, Offshoring, Workforce Management, Vendor Management, Customer Experience, Contact Centers, Process Improvement, Service Delivery, Operations Management, Call Center Development, Sla, Inbound Marketing, Customer Satisfaction, Business Process..., Business Analysis, Change Management, Team Management, IVR, Program Management, Strategy, Risk Management, Operational Excellence, Call Centers, Telecommunications, Technical Support, Team Leadership, CRM, Avaya, Leadership, Cross-functional Team..., Customer Retention, Project Delivery, Business Transformation, Stakeholder Management, Business Process, Transition Management, PMO, Relationship Management, Project Portfolio..., Resource Management, Executive Management, Capacity Planning, Outsourcing Management
Education
Devry University 2001 — 2003
BS, BS in Information Technology Management
Inter-American University of Puerto Rico-Metropolitan Campus 1982 — 1986
BS, BS in Computer Information Systems (Minor in Business Management)
YWCA GBR July 2009 - May 2015
YWCA of Greater Baton Rouge July 2009 - December 2009
Convergys September 2008 - June 2009
Leake and Watts Services, Inc. June 2006 - August 2007
Skills
Program Management, Team Leadership, Communication Skills, Event Planning, Time Management, Diversity, Adaptability, Hands-on Training, Reliability, Community Outreach, Program Coordination, Office Administration
Education
Iona College 2003 — 2007
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Cardinal Spellman H.S. 1999 — 2003
ATB Financial August 2015 - Present
ATB Financial July 2013 - August 2015
GENPACT LLC August 2010 - March 2013
Key Bank April 2010 - August 2010
GENPACT (Formerly GE Capital) July 2006 - April 2010
GENPACT LLC July 2006 - January 2009
Convergys February 2004 - June 2006
IBM Daksh September 2000 - February 2004
IBM Daksh Business Process Services Pvt Ltd. 2000 - 2004
Skills
Process Improvement, Six Sigma, Lean Six Sigma, Change Management, BPO, Business Process..., Business Process..., Option Pricing Models, Business Process, CRM, Team Management, Operations Management, Project Management, Leadership, Management
Education
Stanford University 2012 — 2012
Certificate, Creativity
International Management Institute - IMI 2007 — 2010
MBA, Marketing, Finance, Strategy
The Air Force School, Delhi
Selene Finance LP SharePoint Web Developer and InfoPath Forms DeveloperBaywood TechnologiesJune 2011 - March 2015
Self Employed September 2010 - July 2014
NorthgateArinso (formerly Convergys) June 2010 - June 2011
Convergys September 2003 - June 2010
TEKsystems March 2001 - August 2002
Citicards August 1994 - September 2001
Skills
SharePoint, Integration, InfoPath, Software Documentation, Visio, CSS, Databases, Project Management, Web Development, Web Applications, SQL, Microsoft SQL Server, Microsoft Office..., User Interface Design, .NET, SharePoint Designer, Quality Assurance, MS Project, C#, Visual Studio, XML, SharePoint Server, SQL Server, Automation, MOSS 2007, WSS 3.0, SharePoint 2010, SQL Servel Reporting..., AngularJS, SharePoint 2013, Management, Business Analysis, Process Improvement, Program Management, Change Management, Technical Support
Education
ITT Technical Institute-Jacksonville 2015 — 2016
Associate of Science (A.S.), Computer Science
DIDWW September 2013 - Present
Plenus IT August 2013 - Present
Cricket Communications May 2009 - July 2013
Convergys February 2008 - May 2009
Convergys January 2007 - February 2008
Convergys Corporation November 2004 - January 2007
Convergys Corporation May 2002 - November 2004
DiamondCluster May 2001 - September 2001
The Yankee Group December 1999 - September 2000
Bellsouth International December 1997 - December 1999
Skills
Product Management, Telecommunications, Business Strategy, Strategic Planning, Cross-functional Team..., Business Development, Vendor Management, Strategy, Go-to-market Strategy, Strategic Partnerships, Program Management, Start-ups, Mobile Devices, Product Marketing, Business Intelligence, Leadership, Management, Pricing Strategy, Forecasting, Market Research, Analysis, Product Development, Market Analysis, Wireless, Outsourcing, Competitive Analysis, Marketing Strategy, Integration, Team Leadership, Mergers, New Business Development
Education
PDMA 2013 — 2013
NPDP, New Product Development Professional
University of Michigan - Stephen M. Ross School of Business 2000 — 2002
MBA, Strategy & Marketing
Instituto Tecnológico de Aeronáutica - ITA 1991 — 1995
Bachelor of Science, Aeronautical Mechanical Engineering
Apple October 2014 - Present
Lowes Foods October 2014 - Present
Convergys January 2014 - July 2014
Stream Global Services February 2012 - January 2014
Stream Global Service August 2011 - February 2012
Skills
Technical Support, Call Centers, Outsourcing, Customer Experience, Customer Satisfaction, Team Management, Customer Service
Education
ITT Technical Institute-Liverpool 2006 — 2016
Computer Networking Systems, Computer Systems Networking and Telecommunications
Jamesville-Dewitt High School 1999 — 2003
Regents Diploma
Digital-X Media & Design LLC January 2010 - Present
Convergys September 2011 - February 2012
The North Face September 2011 - February 2012
West Corporation Revenue Generation October 2009 - February 2010
Macy’s December 2006 - March 2008
Elite Signs & Banners September 2005 - August 2006
Skills
Graphic Design, Game Design, Animation, Motion Graphics, Logo Design, Photoshop, Web Design, Graphics, Video Editing, Adobe Creative Suite, After Effects, 3D Studio Max, Premiere, Dreamweaver, Illustrator, InDesign, 3D, Modeling, 3D Modeling, Multimedia, Video Production, Illustration, Unity3D, Adobe Fireworks, Customer Service, Game Development, Storyboarding, Texturing, Lighting, Character Animation, Computer Animation, Brochures, Art Direction, Video Games, Digital Illustration, Layout, Typography, Photography, Image Manipulation, Mac, Image Editing, Digital Photography, Creative Direction, Public Speaking, Social Media Marketing
Education
ITT Technical Institute 2008 — 2011
Graduate, Animation, Interactive Technology, Video Graphics and Special Effects
ITT Technical Institute 2005 — 2011
Bachelors of Science, Game and Interactive Media Design
ITT Technical Institute-Green Bay 2005 — 2011
Bachelor of Applied Science (B.A.Sc.), Digital Arts
Arizona Department of Economic Security March 2012 - Present
BestBill June 2005 - March 2012
Convergys July 2002 - April 2005
Skills
Operations Management, Process Improvement, Project Management, Change Management, Business Analysis, SSAS 2008, SSRS, SSIS, SQL Server Management..., Microsoft SQL Server, Tableau, OnBase, LaTeX, C# 4.0, Borland Delphi, Microsoft Office, Team Building, Strategic Planning, Management
Education
University of Advancing Technology 2005 — 2007
Bachelor of Applied Science (BASc), Computer Software Engineering
ITT Technical Institute-Murray 2001 — 2003
Associate of Science (AS), Computer Software Engineering
Convergys September 2014 - March 2015
TigerDirect February 2013 - May 2014
Integrated Webworks March 2010 - February 2013
BrightLink Technology May 2012 - July 2012
Self employed March 2001 - March 2010
Hewlett-Packard, S&A Computers March 2008 - May 2008
US Navy June 2002 - June 2005
Skills
Security+, Network+, Active Directory, Information Assurance, Network Security, Firewalls, Management, Microsoft Exchange, Security, Routers, Troubleshooting, Help Desk Support, VPN, Social Media, Hardware, Microsoft Office, Networking
Education
ITT Technical Institute-Jacksonville 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Information System Security, 3.0
CDK Global, LLC September 2011 - Present
Unishippers October 2008 - September 2011
Unishippers April 2006 - September 2008
Unishippers April 2002 - March 2006
Convergys May 2000 - April 2001
Skills
Building Relationships, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Account Management, Escalation, Training, Knowledge Sharing, Technical Subject Matter, End User Training, Microsoft Office, Functional Testing, Regression Testing, Black Box Testing, Test Automation, Mercury QuickTest Pro, SmartBear Test Complete, Web Project Management, Critical Thinking, Problem Solving, Windows, Linux, Test Cases, Atlassian JIRA, Scarab, Trac, UPS Shipping, Business Analysis, Patience, Calm, Teamwork, Trust, Software Quality..., Franchising, CRM, Agile Project Management, Usability, Manual Testing, Testing, QTP, Quality Assurance, Defect Tracking, JIRA
Education
Westminster College 2015 — 2017
Bachelor’s Degree, Computer Science
Salt Lake Community College 2006 — 2015
Associate’s Degree, Computer Science, 3.75
ITT Technical Institute-Murray 2000 — 2002
Computer Network Systems Technology, Information Technology
GE April 2014 - Present
General Electric April 2008 - March 2014
Convergys April 1989 - April 2008
Convergys 1989 - 2008
Skills
Data Center, Management, Storage, Vendor Management, IT Strategy, ITIL, Change Management, Infrastructure, SDLC, Program Management, Leadership, IT Management, Outsourcing, Solaris, Process Improvement, Requirements Analysis, Active Directory, Disaster Recovery, Virtualization, Business Process..., Integration, Enterprise Architecture, Security, Business Intelligence, Servers, Cisco Technologies, Six Sigma, SaaS, Unix, PMP, Business Analysis, IT Operations, Team Leadership, Cross-functional Team..., Project Management, Software Project..., Service Delivery, Troubleshooting, VMware, Solution Architecture, IT Service Management
Education
Indiana Wesleyan University 2008 — 2010
Business Management
University of Cincinnati
Oracle August 2011 - Present
Convergys August 2010 - May 2011
Convergys March 2010 - August 2010
Information Builders, Inc.. 2007 - March 2010
iWay Software, Inc. 2007 - March 2010
Seagull Software July 2005 - 2007
Seagull Software July 2000 - 2005
Seagull Software July 1996 - 2000
Synon June 1995 - July 1996
KnowledgeWare, Inc. 1988 - 1995
Skills
Building Relationships, Business Process..., Proposal Writing, Sales Management, Enterprise Architecture, Thought Leadership, Solution Selling, Enterprise Software, SaaS, Business Development, Business Intelligence, Product Marketing, CRM, Product Management, Sales Process, Account Management, Sales, Management, Cloud Computing, Consulting, Leadership, Team Leadership, Software Industry, Lead Generation, Sales Operations, Direct Sales, Professional Services, Salesforce.com, Selling, Start-ups, Mobile Devices, Competitive Analysis, Business Alliances, Strategic Partnerships, ERP, Strategy, Go-to-market Strategy, Channel Partners, Sales Enablement, Pre-sales, Complex Sales, Partner Management, Managed Services, Analytics, Demand Generation, Customer Retention, Storage, B2B, Integration, Marketing Strategy
Education
Indiana Wesleyan University 1982 — 1984
Music
Time Savers Virtual Assistants January 2010 - Present
KB Home May 2007 - December 2008
Keller Williams Realty January 2006 - March 2007
Convergys April 2004 - April 2005
Education
International Academy of Design 2004 — 2008
BA in Fine Arts, Interior Design
Braintek August 2015 - Present
Wright Business Technologies Inc. November 2014 - July 2015
Chrysalis Managed Service Provider October 2013 - October 2014
Hostgator.com October 2012 - September 2013
Quasar Data Center January 2012 - August 2012
Hewlett-Packard August 2011 - January 2012
Cornerstone Telecom July 2011 - December 2011
Convergys January 2008 - April 2009
Skills
ITIL, IT Service Management, Data Center, IT Management, IT Strategy, Service Delivery, Cloud Computing, Virtualization, Technical Support, VPN, Servers, DNS, Networking, Troubleshooting, Operating Systems, Software Installation, Switches, Hardware, Routers, WAN, Printers, Information Technology, Security, Laptops, Infrastructure, Apache, VoIP, Testing, Integration, Microsoft Office
Education
ITT Technical Institute-Houston North 2009 — 2011
Associate's degree Information Technology Computer Networking, Information Technology
MongoDB, Inc. September 2014 - Present
Sony Network Entertainment Int'l (SNEI) April 2010 - September 2014
AudaExplore September 2008 - April 2010
Amylin Pharmaceuticals March 2008 - September 2008
Fidelity Investments December 2006 - March 2008
Resurgent Capital Services May 2007 - January 2008
Cintas March 2006 - December 2006
Convergys 2000 - 2006
Watkins Motor Lines 1999 - 2000
Vivendi 1998 - 1999
Skills
Oracle, Data Warehousing, Databases, Oracle RAC, Performance Tuning, Data Modeling, Business Intelligence, Database Administration, Enterprise Architecture, SDLC, Database Design, Unix, PL/SQL, Solution Architecture, Vendor Management, Agile Methodologies, Business Analysis, Cloud Computing, Integration, SQL Tuning, Software Development, Architectures, Requirements Analysis, Strategy, Oracle E-Business Suite, Architecture, Database Security, SQL, Oracle Enterprise..., High Availability, SOA, Disaster Recovery, PCI DSS, SOX Compliancy, High Availability..., Data Integration, Unix Shell Scripting, Solaris, Oracle Applications, Department Budgeting, Perl, IT Strategy, Oracle Database..., High Availability..., Data Center..., Data Warehouse..., IT Leadership, MongoDB, Pre-sales, Distributed Systems
Education
University of Cincinnati 2005 — 2006
MBA, Finance
Indira Gandhi National Open University 1993 — 1995
PGDOM, Operations Management
University of Madras 1988 — 1992
BE, Electrical Engineering
Avanade April 2012 - Present
Ohio Commerce Bank February 2011 - March 2012
Convergys June 2008 - November 2009
Martino's Restaurant February 2004 - June 2008
University of Cincinnati January 2007 - March 2008
Skills
Network Administration, Microsoft Exchange, Active Directory, Servers, Firewalls
Education
University of Cincinnati 2004 — 2010
B.S., Information Technology (Engineering)
Indiana University of Pennsylvania 1997 — 2002
B.A., History
Indiana Department of Child Services August 2015 - Present
Indianapolis Zoological Society June 2015 - Present
Finish Line August 2013 - September 2015
La Plaza, Inc June 2014 - August 2014
Pinkberry Ventures, Inc April 2013 - August 2014
CTB/McGraw-Hill April 2013 - June 2013
Compassionate Angels Childcare December 2012 - April 2013
Convergys September 2012 - November 2012
Utah State University August 2012 - September 2012
My ID Ministries 2011 - August 2012
Skills
Creative Writing, Teaching, Customer Service, Organizational..., Non-profit Volunteer, Public Speaking, Public Relations, Classroom Management, Early Childhood..., Elementary Education, Teamwork, Microsoft Excel, Case Management
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
Bachelor's degree, Social Work
Credit Suisse August 2015 - Present
Credit Suisse January 2014 - August 2015
Credit Suisse March 2010 - January 2014
Credit Suisse December 2008 - March 2010
Zensar October 2006 - December 2008
Birlasoft October 2005 - October 2006
Convergys October 2005 - October 2006
Imaginations - Engineers & Consultants April 2003 - June 2005
NIIT Technologies Limited May 2002 - February 2003
Skills
Oracle, Team Management, Management, .NET, PMP, Solution Architecture, Business Analysis, Leadership, Requirements Analysis, Spring, Core Java, SDLC, Sybase, C#, Hibernate, Java Enterprise Edition, Microsoft SQL Server, SQL, Quality Assurance, XML, Web Services, AJAX, ASP.NET, Analysis, JMS, Weblogic, SOA, Architecture, PL/SQL, Agile Methodologies, JavaScript, Data Architecture, VB.NET, Linux, Shell Scripting, Informatica, JSON, jQuery, AngularJS, Bootstrap, iOS Development, NoSQL, MangoDB, R, Software Project..., Databases, Spring Framework
Education
Indira Gandhi National Open University 2001 — 2004
MCA
Indira Gandhi National Open University 2001 — 2003
ADCA
Indira Gandhi National Open University 2001 — 2002
PGDCA
Punjabi University 1998 — 2001
BCA, Computer Applications
Kendriya Vidyalaya
CouncilSoft Inc. August 2013 - Present
Aetna December 2006 - Present
IT2Max April 2006 - December 2013
E & Y April 2006 - December 2006
Suracell Inc. December 2005 - March 2006
Convergys 2003 - 2005
Skills
.NET, ASP.NET, C#, XML, VB.NET, JavaScript, SQL Server, Visual Studio, Windows, Database Design, Visual Basic, ASP, jQuery, PHP, Windows Server, SQL, Software Development, SSIS, Windows Server 2003, IIS, Application Development, HTML, OOP, Web Services, AJAX, MySQL, WCF, XAML, Wordpress, HTML + CSS, PayPal, SEO, jQuery UI, CSS3, HTML 5, ASP.NET MVC, Entity Framework, Windows 8, Windows Phone, PSD to Wordpress, Microsoft SQL Server, CSS, HTML5
Education
Indira Gandhi National Open University 1998 — 2003
Masters in Computer Application, Computer Science
DAV Public School 1996 — 1998
High School, Science
St. Anthonys School 1986 — 1996
Middle School
Convergys November 2014 - Present
Kate Spade August 2014 - October 2014
Guess/Self employed February 2013 - August 2014
Memorable Planning May 2008 - August 2011
Skills
Adobe Creative Suite, Fashion, Graphic Design, Styling, Photoshop, Clothing Construction, Powerpoint, Fashion Illustration, Visual Merchandising, Design Layout, Sewing, Fashion Design, Merchandising, Illustration, Draping, Concept Design, Sketching, Drawing, Window Displays, Fashion Shows, Art, Event Planning, Customer Service
Education
International Academy of Design and Technology-Orlando 2009 — 2012
Bachelors Degree of Fine Arts, Fashion Designa and Merchandising
PCG Christian Academy 1996 — 2009
High School Diploma, General Education
Radiant Systems June 2007 - July 2008
Cingular Wireless June 2003 - January 2007
Convergys 2005 - 2007
AT&T Mobility 2003 - 2007
Cingular/AT&T 2002 - 2005
Northern Trust Retirement Consulting 2001 - 2003
National Market Share/Campaign-Tel, Ltd. 1997 - 1999
MultiMedia, Inc. 1992 - 1993
Skills
Software Development, C++, Web Development, Windows, Embedded Systems, Networking, User Experience, SDLC, Business Analysis, Integration, Agile Methodologies, Visual C++
Education
Ithaca College 1989 — 1990
None, Exploratory Major
The Forman School 1987 — 1989
HS, Liberal Arts
The Harvey School 1984 — 1987
HS, Liberal Arts
Yorktown Heights
Hertz Local Edition June 2015 - Present
TitleMax of New Mexico January 2014 - February 2015
RadioShack August 2010 - January 2014
Convergys March 2009 - June 2009
Walmart May 2008 - August 2008
Skills
Customer Service, Sales, Retail, Customer Satisfaction, Management, Merchandising, Time Management, Inventory Management, Visual Merchandising, Retail Sales, Information Technology, Cashiering, Telephone Skills, Customer Experience
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Information Technology/Information Systems Security
ITT Technical Institute-Albuquerque 2009 — 2011
Associate's Degree, Criminal Justice
Santa Fe Community College 2008 — 2008
High School, GED
Scotts Lawn Service February 2015 - Present
Convergys May 2011 - February 2015
Pizza Hut June 1998 - April 2011
Skills
Customer Service, Social Networking, Interviews, Public Speaking, Team Leadership, Team Building, Microsoft Office, Hands-on Training, Event Planning, Teamwork, Recruiting, System Administration, Time Management, Editing, Event Management, Outlook, Customer Satisfaction
Education
ITT Technical Instutute- Charlotte NC 2013 — 2015
Associate's degree, Business Administration and Management, General
ITT Technical Institute-Charlotte North
Convergys September 2015 - Present
ManpowerGroup April 2015 - September 2015
First Data Corporation September 2014 - February 2015
Wright Career College December 2012 - May 2014
Omaha Standard Incorporated September 2011 - December 2012
American Red Cross February 2011 - July 2011
Omaha Steaks September 2010 - January 2011
West Corporation August 2008 - February 2010
U.S. Army October 1995 - June 1998
Skills
Interviews, HRIS, Onboarding, Recruiting, Employee Relations, Human Resources, PeopleSoft, New Hire Orientations, Applicant Tracking..., Temporary Placement, Policy, College Recruiting, Deferred Compensation, Data Entry, Benefits Administration, Background Checks, Talent Acquisition, Training, Job Fairs, Administrative..., Payroll, Hiring, Process Improvement, HR Policies, Employment Law, Management, Employee Engagement, Talent Management, FMLA, Workforce Planning, Succession Planning, EEO, Employee Training, Employee Benefits, Personnel Management, Leadership, Performance Management, Business Networking, Sourcing, Executive Networking
Education
Boys town high school 1993 — 1995
Diploma
ITT Technical Institute-Omaha
Convergys March 2015 - Present
Green Gator July 2014 - September 2014
Applebee's March 2012 - October 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Management, Sales, Social Media, Team Building, Strategic Planning, Teamwork, Project Management, Active Directory, Hospitality, Catering, Restaurants, Food, PowerPoint
Education
ITT Technical Institute-Tampa 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Information Systems and Cybersecurity
ITT Technical Institute-Tampa 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Hillsborough Community College 2003 — 2004
T.R. Robinson High School 1999 — 2003
Al Serra Chevrolet November 2014 - Present
Al Serra Chevrolet May 2013 - November 2014
Intellitec College November 2012 - August 2014
Convergys September 2012 - October 2012
The Home Depot June 2011 - August 2011
Corral West Ranch Wear May 2008 - December 2008
Cañon Creek Ranch June 2003 - October 2006
Oak Creek Farm February 2002 - December 2002
Skills
Horse Care, Microsoft Office, Internet, Customer Service, Customer Satisfaction, Automotive, Automotive Repair, Continuous Improvement, Automotive Aftermarket, Inventory Management, Parts, Inventory Control
Education
Intellitec College-Colorado Springs 2012 — 2014
Associates of Occupational Studies, Automotive Technology
Pueblo Community College 2009 — 2010
Associate's degree, General Studies
The Houston Airport System September 2009 - Present
cPanel September 2009 - May 2011
The Houston Airport System 2007 - 2009
Convergys 1999 - 2006
Skills
CentOS, HTML, Linux, Windows 7, Windows XP Pro, PHP4/5, Perl, SMTP, POP3, Amazon Web Services..., iPad, Android, CSS Javascript, Microsoft Office, Google Apps, Debian, MySQL, Cloud Computing, Network Security, Operating Systems, Apache, FreeBSD, Linux System..., Servers, Bash, DNS, Red Hat Linux, RedHat, Nagios, RHEL, Bind, Ubuntu, Shell Scripting, Server Administration, LAMP, Xen, Postfix, NFS, Firewalls, Open Source, FTP, Virtualization, System Administration, VMware, Network Administration, TCP/IP, IIS, Unix, Web Hosting, PHP
Education
Lone Star College System 2011 — 2012
In Progress, Computer Science, 3.75
ITT Technical Institute-Houston North 1999 — 2002
Electronics Engineering Technology
GLOBALSERVE July 2015 - Present
Independent Consultant 2011 - Present
Visitec Marketing February 2013 - March 2015
Convergys August 2011 - February 2013
Convergys December 2009 - February 2013
Villa Hope April 2009 - June 2009
Aerotek August 2007 - April 2009
Weldcraft November 2005 - September 2006
Skills
Information Management, Cisco Technologies, Legacy Tandberg..., Telepresence, Cisco Services, Cisco Contract..., Agile Project Management, Oracle Applications, Oracle Reports, Business Objects Data..., Oracle E-Business Suite, Crystal Reports, Product Development, Product Management, Product Launch, Configuration Management, SAP Configuration, System Configuration, Server Configuration, Software Licensing, Data Analysis, Databases, Data Cleaning, Process Improvement, Work Process Development, Business Process..., IT Service Management, Service Contract, Tandberg, Data Center, Telecommunications, Video Conferencing, Customer Satisfaction, Service Delivery, Salesforce.com, Call Center, PowerPoint, Troubleshooting, Cisco Call Manager, Training, Call Centers, Management, Technical Support, Managed Services, Project Management, Integration, Help Desk Support, Analysis, Unified Communications, Solution Selling
Education
ITT Technical Institute-Green Bay 2006 — 2010
Bachelor’s of Science, Criminal Justice, 3.8
Menasha High School 1999 — 2003
Diploma, High School Diplomas and Certificates
Convergys 2011 - Present
HDR Engineering June 2008 - April 2009
The Terra Firm February 2007 - March 2008
Skills
3D Studio Max, 3D Modeling, 3D Rendering, Photoshop, Cartography, Basic HTML, Website Development, Creative Writing, Game Design, Video Games
Education
ITT Technical Institute-Boise 2004 — 2007
Associate of Arts and Sciences (AAS), Intermedia/Multimedia
Pizza Hut November 2007 - November 2013
Convergys July 2009 - April 2010
Wal-Mart July 2007 - August 2007
Independent Contracting August 2006 - April 2007
Lowes July 2006 - August 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Teamwork, Research, Photoshop, Graphic Design, InDesign, Illustrator, Adobe Creative Suite, Creative Writing
Education
ITT Technical Institute 2006 — 2013
Bachelor of Science, Digital Arts
ITT Technical Institute-Arnold 2006 — 2013
Bachelor of Science (BS), Digital Entertainment and Game Design
Senior Market Sales Inc May 2014 - Present
Convergys July 2013 - May 2014
US Navy February 2002 - June 2007
Sitel January 2000 - January 2001
Sitel January 1999 - January 2000
Skills
Medicare Supplements, Medicare Advantage, Medicare Part D, Microsoft Office, Mac OS, Lotus Notes, Quicken, Small Boat Operations, Security Operations, Firearms, 3M, Non-profit Volunteer, Non-profit..., Religious Studies, Research, Customer Service, Management, Sales, Marketing
Education
University of Nebraska at Omaha 2010 — 2013
International Studies, 3.1
Lomonosov Moscow State University (MSU) 2012 — 2012
none, Russian Language and Literature, Pass
Iowa Western Community College 2009 — 2010
None, Journalism, 3.8
Hickory Farms, Inc. November 2013 - Present
1-UP Repairs and Modifications May 2013 - Present
Page Plus Cellular June 2004 - February 2012
Convergys August 2001 - February 2004
Skills
Customer Service, Technical Support, Consumer Electronics, Web Design, Computer Hardware, Internet Troubleshooting, Cellular Communications, Musicians, Music Production
Education
International College of Broadcasting 1999 — 2001
Audio Engineering Diploma, Audio Engineering
Sears Holdings Corporation October 2013 - Present
Convergys July 2011 - August 2013
Hollister Co. June 2008 - June 2011
Skills
Sales, Training, Employee Training, Leadership Development, Facilitation, Training Facilitation, Training & Development, Customer Service, Customer Retention, Escalation Resolution, Escalation, New Hire Training, Project Planning, Management, Supervisory Skills, Sales Process, Sales Presentations, Microsoft Excel, Microsoft Office, Spreadsheets, Business Analysis, Data Analysis, KPI Reports, Expense Reports, Career Development, Computer Proficiency, Home Improvement, Presentation Skills, Flow Charts, Process Flow Charts, Leading Meetings, Job Coaching, Wellness Coaching, Personal Training, Motivational Speaking, Performance Improvement, Inventory Management, Six Sigma, Focus Groups, Public Speaking, Consulting, Troubleshooting, Critical Thinking, Driving Results, Bottom Line Improvement, Business Overhead..., Strategic Planning, Quality Assurance, Time Management, Team Building
Education
ITT Technical Institute-Lake Mary
Seminole State College of Florida
dba Discovery Paths to Family History January 2004 - Present
Association of Professional Genealogists 2004 - 2014
National Genealogical Society 2002 - 2014
Convergys November 1994 - January 2008
Skills
Research, Report Writing, Record Evaluation and..., Research Analysis, Record Transcriptions, Onsite Record..., Online Research, Workshop Development, Workshop Facilitation, Family History Writing, Research Consultation, Southeastern States..., African American..., Multicultural/Ethnic..., extensive Indiana,..., Family History, Training, Public Relations, Nonprofits, Customer Service, Public Speaking, Genealogy, History, Editing, Proofreading, Newsletters, Blogging, Creative Writing, Social Networking, Books, Technical Writing
Education
Indiana University—Purdue University Fort Wayne 1981 — 1984
B. S., Supervision/Management
Purdue University, Indiana-Purdue University at
Bachelor of Science
First Data Corporation February 2011 - Present
Convergys October 1993 - October 2010
Skills
Cross Selling, Customer Experience, Management, Banking, Microsoft Word, Customer Satisfaction, Merchant Services, Payment Card Processing, Electronic Payments, Data Analysis, Team Building, Credit, Call Center, Business Analysis, PowerPoint, Credit Cards, Data Entry, Call Centers, Process Improvement, Vendor Management, Customer Service
Education
Iowa State University 1984 — 1990
BS, Psychology
Peak 10 August 2014 - Present
Packers Supply Company October 2013 - July 2014
Cartridge World Tennessee January 2009 - May 2013
Influent October 2005 - December 2008
Influent February 2005 - October 2005
Convergys November 2003 - February 2005
Convergys April 2002 - November 2003
Convergys July 2000 - April 2002
Skills
Recycling, Customer Service, New Business Development, Sales Management, Account Management, B2B, Marketing Strategy, Sales Presentations, Team Building, Marketing, Sales, Strategic Planning, Direct Sales, Business Development, Marketing Communications, Contract Negotiation, Sales Process, Cold Calling, Social Media Marketing, Team Leadership, Lead Generation, Sales Operations, Selling, Training
Education
ITT Technical Institute-Nashville 2012 — 2014
Ohio Valley University 1996 — 2000
Mt. Moriah House of Prayer, Inc. January 2004 - Present
Mt Moriah House of Prayer, Inc 2004 - Present
Convergys January 2005 - August 2012
KFC April 2003 - January 2005
Skills
Technical Management, Technical Support, Computer Engineering, Electronics Engineering, Access, Call Center, Call Centers, Coaching, Computer Hardware, Computer Repair, Customer Satisfaction, Customer Service, Data Entry, Electronic Engineering, Electronics, Leadership, Management, Networking, OS X, Operating Systems, Performance Tuning, Process Improvement, Routers, SQL, Service Delivery, SharePoint, Sla, TCP/IP, Technology Management, Testing, Training, Troubleshooting, Unix, Vendor Management, Virtualization, Windows Server, Microsoft Excel, System Administration, Windows 7
Education
ITT Technical Institute-Lake Mary 2008 — 2011
Bachelor of Science (BS), COMPUTER AND ELECTRONICS ENGINEERING, 3.67
Google July 2014 - Present
Google February 2009 - July 2014
Google September 2006 - February 2008
Convergys July 2005 - September 2006
Convergys India Services 2005 - 2006
Skills
Windows Server, Servers, Python, Shell Scripting, OS X, SCCM, SQL, PHP, Mac OS X, VBScript, Management, Apache, MySQL, Powershell, XML, Linux, Unix, Cloud Computing, TCP/IP, Requirements Analysis, Agile Methodologies, Project Management, Vendor Management, Software Project..., Operating Systems
Education
CIStems Institue of Information Technology 2000 — 2004
PGDCA, Computers
Doeacc 2001 — 2003
A Level, Computer Science
Indira Gandhi National Open University 2000 — 2003
CIC, Computers
Army Public School, Dagshai 1995 — 1999
School, Science
Convergys February 2015 - June 2015
TransForce June 2014 - February 2015
Transco Lines Inc. October 2013 - February 2014
U.S. Xpress, Inc. July 2013 - October 2013
MBM Corporation January 2012 - June 2013
Roehl Transport November 2009 - January 2012
Securitas Security Services USA, Inc. April 2005 - November 2009
Gertrude Hawk Chocolates April 2005 - July 2007
Skills
Computer Hardware..., Computer Networking, Remote Troubleshooting, Programming, Transportation Software, Security, Transportation, Freight Brokerage, Customer Service, Customer Satisfaction, Customer Experience, Sales, Creative Writing, Transportation Planning, Freight Transportation, Cashiering, Account Management, Communication, 3PL, Transportation Safety, Security Clearance, Microsoft Office, Microsoft Word, Microsoft Excel, Time Management, DOT Compliance, DOT Regulations, LANSA, Lean Logistics, Multi-task & Handle..., Hazardous Materials...
Education
ITT Technical Institute-Indianapolis 2014 — 2016
Associate's degree, Business Administration and Management, General, 3.8
Adirondack Community College 2006 — 2007
Liberal Arts and Mathematics
Self Employed - Merchant services October 2009 - Present
First National Credit Card Center May 2008 - August 2008
Convergys October 2006 - May 2007
Convergys July 2003 - October 2006
WeP Peripherals Ltd June 2000 - July 2003
WeP Peripherals 2000 - 2003
Skills
Recruiting, Process Improvement, Microsoft SQL Server, CRM, Transition Management, Performance Management, Management, Training, Credit Cards, Leadership, Web Technologies, Business Continuity..., Team Leadership, Team Management
Education
University of Georgia - Terry College of Business 2007 — 2009
MBA, MIS, Finance, Operations
Indira Gandhi National Open University 2000 — 2004
MCA, Computer Applications
St Josephs College of Commerce 1996 — 1999
BCom, Commerce
SJIHS
Self Employed January 2011 - Present
Glamour Magic Photography November 2007 - May 2008
Convergys March 2006 - September 2006
Financial Peace Radio Show May 2004 - September 2005
Imo's Pizza November 1993 - September 2005
OVERLAND TRADING COMPANY LIMITED 1991 - 1993
Domino's Pizza 1987 - 1989
The Shoe Closet 1981 - 1984
Hanover Shoe Company 1977 - 1981
Skills
Store Management, Telephone Skills, Sales, Store Operations, Microsoft Office, Customer Service, Marketing, Merchandising, Musicians, PowerPoint, Strategic Planning, Management, Team Building, Leadership, Microsoft Excel, Training, Microsoft Word, Hiring, Social Media, New Business Development, Inventory Management, Sales Management, Retail, Project Planning, Team Leadership, Teaching
Education
Tampa Bay School of Supernatural Ministry 2014 — 2017
Religion/Religious Studies
ITT Technical Institute-Arnold
Network and System Administration/Administrator
Morgan Stanley Hungary Analytics July 2013 - December 2014
IBM Global Process Services July 2012 - October 2012
Convergys May 2009 - January 2010
Convergys February 2006 - May 2009
Skills
HR Solutions, Payroll Processing, Training & Development, Employee Relations, HR Consulting, Outsourcing, PeopleSoft, Business Analysis, Project Implementation, Benefits, Problem Solving, Intercultural..., Team Leadership, Team Management, Customer Service, Payroll, Shared Services, Employee Training, Employee Benefits, Personnel Management, Process Improvement, Human Resources, Management, Business Process, Performance Management, Call Centers, Employee Engagement, HR Policies
Education
Magyar Könyvvizsgálói Kamara Oktatási Központ 2014 — 2015
Business Chartered Accountant, Accounting and Finance
Budapest College of Communication and Business 2005 — 2009
BSc, Economics (International Communication)
International Business School 2000 — 2001
Business English Program
Citi April 2013 - Present
Hoosier Design and Consulting February 2012 - Present
Citi October 2011 - April 2013
Riverside Tile and Marble October 2009 - July 2010
Convergys November 2008 - October 2009
TFE Group August 2007 - November 2008
Belterra Casino December 2005 - August 2007
Wal-Mart May 2000 - December 2005
Skills
Microsoft Office, Marketing Research, Sales, Finance, Time Management, Banking, Customer Service, Team Building, Inventory Management, Data Analysis, Research, Web Design, SQL, Microsoft Excel, VBA, HTML Scripting, Community Organizing, Operations Management, Process Improvement, Process Design, Leadership, Operations Analysis
Education
Indiana Wesleyan University 2013 — 2015
Master of Business Administration (M.B.A.), 3.87 GPA
Indiana University East 2010 — 2012
Bachelor of Science, Business Administration and Management, General, 3.86 GPA
Ivy Tech Community College 2008 — 2010
Associates of Applied Science, Business Administration
Pomeroy August 2015 - Present
Pomeroy February 2015 - September 2015
Pomeroy June 2014 - July 2014
CBTS April 2014 - May 2014
TEKsystems February 2014 - April 2014
Atos July 2013 - September 2013
Convergys January 2012 - April 2012
The CSI Companies Inc. at Humana RightSource Rx September 2011 - February 2012
COMSYS February 2011 - April 2011
UC Health February 2005 - February 2011
Skills
Computer Hardware, Troubleshooting, XP, Networking, Cisco Technologies, Operating Systems, Windows, Customer Service, Microsoft Office, Routers, Help Desk Support, Active Directory, Windows 7, A+ Certified, Technical Support, DHCP, Linux, Windows Server, Software Installation, DNS, Visio, Network Security, VPN, Switches, Windows XP, Hardware, LAN-WAN, Microsoft Exchange, Network Administration
Education
ITT Technical Institute-Norwood 2012 — 2013
Bachelor of Science Degree, Information Systems Security
ITT Technical Institute 2008 — 2010
Associate of Applied Science, Computer Networking Systems
ITT Technical Institute Norwood 2008 — 2010
Associate of Science (A.S.), Computer Networking Systems
BDPA High School Computer Camp (Xavier University) 2000 — 2001
Web Design
Cincinnati Bell (Thomas Moore College) 1998 — 1999
B.E.S.T. Program
Clark Montessori
Clark Montessori
SapientNitro January 2013 - Present
SapientNitro January 2009 - December 2012
SapientNitro February 2006 - December 2008
GE Capital May 2005 - January 2006
Convergys March 2002 - May 2005
Harnik January 2000 - February 2002
Skills
Vendor Management, Program Management, CRM, Project Management, Software Project..., Agile Project Management, Management, Visio, Analytics, Agile Methodologies, Enterprise Software, Requirements Gathering, SharePoint, Resource Management, Client Presentation, Process Improvement, ERP, Creativity, Strategy, E-commerce, Leadership, JIRA, Scrum, CSM
Education
Indira Gandhi National Open University 1998 — 2001
Bachelors in Computer Applications, Software Engineering and Discrete Mathematics, A
National Institute of Information Technology 1998 — 2001
PG Diploma in Web-Centric Software Engineering, Software Engineering, A+
Convergys Senior Project ManagerFifth Third Bank2009 - Present
Skills
SDLC, PMP, Vendor Management, Software Project..., Requirements Analysis, Program Management, Project Management, Business Analysis, Process Improvement, MS Project, Management, Software Development, Business Process, Requirements Gathering, Visio, Agile Methodologies, Call Centers, Integration, Service Delivery, CRM, Change Management
Education
Indiana Wesleyan University
MSM
Amazon November 2010 - Present
Amazon August 2007 - December 2010
Motorola January 2007 - August 2007
Convergys November 2005 - January 2007
Ushacomm India Pvt Ltd July 2005 - October 2005
Skills
Perl, Shell Scripting, Unix, Java, Eclipse, C++, scaling, SOA, Distributed Systems, Product Management, Operational Excellence, Product Development, People Skills, Agile Methodologies, Stakeholder Management, Software Architectural..., Scalability, Web Services, C, Amazon Web Services..., Object Oriented Design, Software Design, Hibernate, Software Engineering
Education
International Institute of Information Technology 2001 — 2005
Bachelor of Technology (BTech), Information Technology
DAV Public School, Rupnarainpur 1999 — 2001
AISSCE, Pure Science
St Joseph's Convent High School, Chittaranjan 1992 — 1999
ICSE, Mathematics and Computer Science
Dell May 2014 - Present
Deloitte April 2012 - May 2014
Deloitte April 2011 - April 2012
Oracle May 2008 - September 2011
Convergys IMG December 2006 - April 2008
Convergys May 2005 - December 2006
Skills
Unix, Oracle, Java Enterprise Edition, PL/SQL, Integration, Testing, Business Analysis, Strategy, Test Planning, Agile Methodologies, Solution Architecture, Perl, Solaris, Scrum, Web Services, Requirements Analysis, Business Process..., Eclipse, Application Servers, Management Consulting, Shell Scripting, Databases, Scripting, Hibernate, Spring, Quality Assurance, Web Applications, Enterprise Software, Software Project..., Linux, Selenium, JMeter, User Acceptance Testing, Requirements Gathering, Telecommunications, SOA, Enterprise Architecture, Software Development, WebLogic, UML, Agile Project Management, XML, Software Design, Pre-sales, Team Leadership, Automation
Education
International Institute of Information Technology 2009 — 2011
PGSSP, Computer Science
College of Engineering 2001 — 2005
Bachelor of Engineering (B.E.), Computer Engineering, First Class with Distinction
Paths to Insight November 2005 - Present
Discovery Paths to Family History 2004 - Present
Convergys 1994 - January 2008
Picker International 1993 - 1994
Cintech LLC 1991 - 1992
Skills
Writing, Reiki, Personal Development, Teaching, Coaching, Wellness, Leadership, Holistic Health, Healthcare, Customer Service, Team Building, Management, Training, Leadership Development, Workshop Facilitation, Public Speaking, Stress Management, Small Business, Research, Sourcing, Program Management
Education
Indiana University—Purdue University Fort Wayne 1981 — 1984
BS, Business Management
CSG Systems Vice PresidentFirst Data Resources1997 - 2000
First Data Corporation 1977 - 2000
Convergys October 1993 - June 1995
Wats Marketing 1982 - 1994
Education
University of Nebraska at Omaha 1978 — 1980
Business
Indiana University South Bend 1975 — 1976
Business
Southeast Community College 1970 — 1971
Associates, Information Technology
Solaris Energy, LLC August 2012 - Present
Versatex October 2011 - June 2012
PPM Technologies Inc 2008 - 2010
Convergys 2004 - 2008
Convergys 2004 - 2005
Cetacean Networks 2000 - 2004
ADC 1998 - 2000
AT&T 1994 - 1998
Skills
Mergers, Strategic Planning, Start-ups, Business Development, Business Strategy, Business Planning, Telecommunications, Acquisition Integration, Program Management, Process Improvement, Strategic Partnerships, Forecasting, Financial Modeling, Product Management, Operations Management, Cross-functional Team..., Corporate Development, Strategy, Competitive Analysis, Management Consulting, Leadership, Mergers & Acquisitions, Management, Finance, Due Diligence
Education
Lafayette College 1983 — 1997
BSEE, Electrical Engineering
Indiana University Bloomington 1992 — 1994
MBA, Finance & Operations
Defense Contractor July 2015 - Present
Defense Contractor February 2014 - Present
Defense Contractor May 2008 - February 2014
Providence Service Corporation June 2007 - April 2008
Qualxserv, LLC January 2005 - June 2007
Gain Communications, Inc November 2003 - November 2004
Convergys February 2002 - November 2004
Skills
Electronics, Hardware, Windows Server, Six Sigma, Technical Support, Electro-mechanical, Materials, Microsoft SQL Server, Troubleshooting, Microsoft Office, Visual Basic, Programming Languages, RF, Windows, Computer Hardware, IT Management, System Administration, Linux, Raspberry Pi, Antennas, Point to Point, Point to Multipoint, TCP/IP, Wireless Routers, BOMs, Military, Obsolescence, Hardware Diagnostics, MS Access, Remote Administration, Solar Energy, Wind Energy, Solar System Design, Towers, Ubiquiti, TP Link, Solar Trackers
Education
Instituto Tecnológico de Sonora 1995 — 1999
B.S., Electronics and Communications Engineering
Instituto Tecnológico y de Estudios Superiores de Monterrey 1994 — 1994
Information Systems
Colegio del Aire Fuerza Aérea Mexicana 1993 — 1994
Aircraft Pilot (Private)
Heroico Colegio Militar 1993 — 1993
Curso de Adiestramiento Militar Básico Individual (CAMBI), Military Strategic Studies, General
Centro de Bachillerato Tecnológico Industrial y de Servicios 37 1990 — 1993
A.S., Electronics
Information Gateways 2008 - Present
Convergys 1987 - 2007
Convergys (CBIS) 1987 - 2007
Education
Indiana University-Purdue University at Indianapolis 1979 — 1982
State Farm November 2013 - Present
State Farm July 2012 - October 2013
Convergys October 2009 - April 2011
Convergys November 2007 - October 2009
Convergys May 2006 - November 2007
Prevent Blindness Ohio March 2005 - May 2006
Skills
Leadership, Fundraising, Strategic Planning, Nonprofits, Policy, Management
Education
Ohio Northern University—Claude W. Pettit College of Law 2001 — 2004
JD, Law
Indiana University of Pennsylvania 1996 — 2000
BS, Communications Media
Wells Fargo May 2014 - November 2014
Apex Systems August 2012 - May 2014
Convergys March 2011 - July 2011
Convergys May 2002 - March 2011
Convergys March 1997 - May 2002
Resource Support Associates, Inc. August 1995 - March 1996
Premier Solutions Ltd. February 1994 - December 1995
Skills
SQL, XML, Telecommunications, Java, Customer Relations, Billing Systems, PL/SQL, Web Services, Unix, Eclipse, Software Development, Requirements Analysis, Systems Analysis, Business Analysis, Professional Services, Problem Solving, Cross-functional..., Tomcat, Software Documentation, SDLC, Customer Service, User Acceptance Testing, Databases, Vendor Management, Requirements Gathering, Project Implementation, Business Requirements, Requirement..., Functional Requirements, Project Management, Struts, Documentation, Testing, Client/server, Presentations, OOP, Java Enterprise Edition, Pre-sales
Education
Indiana University of Pennsylvania
Bachelor of Science, Computer Science
Northern Kentucky University
Computer Science
Convergys 2010 - Present
Inktel Direct 2009 - 2010
Teleperformance 2004 - 2009
Teleperformance 1994 - 2004
Skills
Leadership, Operations Management, Management, Call Centers, Process Improvement, Training, Outsourcing, Strategic Planning, P&L Management, Customer Experience, Retail Energy, Sales, Telecommunications, Call Center, BPO, Marketing, Account Management, Negotiation, Vendor Management, Executive Management, Customer Retention, Customer Satisfaction, Strategy, Business Process..., Customer Acquisition, Customer Service, Coaching, Telemarketing, CRM, Business Development, Sales Operations, Call Center Development, Team Leadership, Staff Development, Team Management, Cross-functional Team..., New Business Development, Contact Centers, Offshoring, Integration, Energy, Corporate Real Estate, Contract Negotiation, Business Strategy, Insurance, Relationship Management, Recruiting, Team Building, Performance Management, Program Management
Education
Michigan State University 2014 — 2015
Master's Certificate
Indiana University-Northwest
Certificate
Purdue University Calumet
Certificate
Merrillville Insurance School
License
Hyles-Anderson College
Bachelor of Science (B.S.)
Gates Rental April 2014 - Present
Convergys February 2014 - March 2014
Jones Lang LaSalle May 2009 - January 2014
AT&T July 1973 - August 2008
Skills
Facilities Management, Time Management, Networking, Operations Management, Contract Management, Vendor Management, Budgets, Procurement, Project Management, Asset Management, Project Planning, Management, Process Improvement, Property Management, Outsourcing, Negotiation, Change Management, Real Estate, Program Management
Education
Indiana Wesleyan University 2005 — 2006
Master of Science, Business Management
Mid-Continent University 2001 — 2003
Bachelor of Science, Organizational Leadership
Madisonville Community College 1972 — 1987
Associate in Applied Science, Data Processing Technology
Battelle June 2004 - July 2010
Diversity Connections 2008 - 2010
ACN 2008 - 2010
Diversity Connections Consortium 2008 - 2010
The Conference Board Diversity & Inclusion Council 2004 - 2010
Girl Scouts - Central Ohio 2007 - 2009
Girl Scouts of Ohio's Heartland 2007 - 2009
Convergys 1998 - 2004
Cinergy Corp 1993 - 1997
Education
Indiana Wesleyan University 1996 — 1998
M.S., Human Resources Management
SLK America Inc. February 2015 - Present
Pomeroy November 2014 - February 2015
Convergys February 2012 - September 2014
American Heritage Girls March 2006 - November 2011
Van Engineering November 2002 - March 2006
Skills
Microsoft Office, Technical Support, Customer Service, Telephone Skills, Databases, Filing, Time Management, SQL, Training, Troubleshooting, Active Directory, Networking, Windows 7, Access, Help Desk Support, PowerPoint, Event Management, Project Management, System Administration, Answering Phones, knowledge or Microsoft..., Procedures Manuals, Leadership Development, Knowledge of Camtasia..., XP, Public Speaking, Quality Assurance, Policy Analysis, Policy Writing, Security Policy, Team Leadership, Windows XP
Education
ITT Technical Institute-Norwood 2013 — 2015
Information Systems Security, Computer Science, 3.44
ITT Technical Institute-Norwood 2011 — 2013
Networking Systems Administration, Computer Science, 3.20
Cincinnati Christian University 1986 — 1991
Business
Taylor High School 1982 — 1986
Business, Business
Convergys February 2012 - Present
Divine Truth Christian Center August 2010 - Present
Wegman Associates August 2008 - Present
Wegman Associates August 2008 - February 2013
IADT Alumni Assc 2009 - 2011
Primerica 2010 - 2010
Primerica 2010 - 2010
Primerica 2010 - 2010
Nickelodeon Family Suites Resort June 2008 - August 2008
Nickelodeon Family Suites by Holiday Inn June 2008 - August 2008
Skills
Photoshop, Web Design, Flash, SEO, CSS, Social Media, Facebook, PHP, HTML, Multimedia, Digital Media, MySQL, Digital Photography, Graphic Design, Illustrator, Customer Service
Education
International Academy of Design 2004 — 2008
Bachelor, Multimedia Desgn
International Academy of Design & Tech 2003 — 2008
Bachelor, Multimedia Design
Maynard Evans High School 1999 — 2003
Associate of Science, Web
International Academy of Design & Tech
Bachelor of Fine Arts, Multimedia Design
Enterprise Rent-A-Car January 2006 - December 2013
Convergys August 2000 - November 2005
Mattel Interactive 1994 - 2000
Skills
Microsoft Office, Data Entry, Customer Satisfaction, Customer Service, Call Centers, Time Management, Dbase, Excess, Team Leadership, Customer Retention
Education
Hamilton Bussiness College 1994 — 1995
Marketing, Marketing, 3.0
Iowa Lakes Community College 1981 — 1983
Associate of Arts (AA), Communication and Media Studies, 3.0
High Company LLC June 2008 - Present
JLG Industries September 2006 - May 2008
Convergys June 1997 - August 2003
Skills
Accounts Payable, Negotiation, Customer Service, Microsoft Excel, Accounts Receivable, Account Reconciliation, Microsoft Office, Budgets, Real Estate, Financial Reporting, Account Management, Accounting, Financial Accounting, SAP, Variance Analysis, Forecasting, General Ledger
Education
Shippensburg University of Pennsylvania 2014 — 2015
Master of Business Administration (M.B.A.)
Indiana University of Pennsylvania 2003 — 2006
BS, Accounting
University of Oklahoma 2001 — 2003
GE September 2014 - Present
NetCracker December 2011 - September 2014
Convergys June 2009 - December 2011
Lerner, Sampson, and Rothfuss June 2003 - June 2009
Skills
Microsoft Excel, Project Management, Leadership, Strategic Financial..., Microsoft Office, Billing Systems, Outlook, Program Management, Human Resources, Cross-functional Team..., Strategic Planning, Training, Risk Management, Executive Management, Team Leadership, Invoicing
Education
Indiana Wesleyan University 2006 — 2008
Master of Business Administration (MBA), Accounting
University of Cincinnati
Psychology
Convergys October 2013 - Present
CON-WAY FREIGHT September 2011 - April 2013
One Resource Group January 2010 - September 2011
Stride Rite Corp September 2008 - October 2009
Team Quality Services May 2007 - September 2008
SUNFIELD INC November 2006 - May 2007
KPMG, LLP September 2003 - November 2006
United States Air Force April 1980 - July 2003
Skills
Employee Benefits, Payroll, Onboarding, Employee Relations, Human Resources, Performance Management, Strategic Planning, Recruiting, Training, HR Policies, Benefits Administration, Deferred Compensation, Talent Acquisition, HRIS, Interviews, Employment Law, Temporary Placement, Personnel Management, New Hire Orientations, Leadership, FMLA, Management, Succession Planning, Employee Engagement, Labor Relations, Talent Management, Applicant Tracking..., College Recruiting, Workforce Planning, Hiring, Employee Handbooks, Affirmative Action, Organizational..., Taleo, Employee Training, Union Avoidance, EEOC, Technical Recruiting, PeopleSoft, HR Consulting, Sourcing, Conflict Resolution
Education
Indiana Wesleyan University 2009 — 2011
M.S.M, Human Resource Management
Park University
B.S, Management/Human Resources
American Seniors Benefits June 2014 - Present
USHA Health January 2014 - June 2014
Convergys June 2010 - February 2014
Walt Disney World May 2005 - June 2010
Sheraton Vistana Resorts May 2005 - October 2009
Skills
Microsoft Office, Food, Strategic Planning, Sales Management, Microsoft Word, PowerPoint, Management, Project Management, Graphics, Designing, Concept Design, Merchandising, Troubleshooting, Customer Satisfaction, Time Management, Teamwork, Training, Layout, Process Scheduler, Leadership, Social Networking, Outlook, Inventory Management, Team Leadership
Education
ITT Technical Institute-Lake Mary 2001 — 2003
Associate of Science (A.S.), Computer Systems Networking and Telecommunications, 4.0
SUNY Fredonia 1986 — 1987
Bachelor of Arts (BA), Graphic Design
Mohawk Valley Community College 1983 — 1986
Associate of Arts and Sciences (AAS), Public Relations, Advertising, and Applied Communication
Project Horizon July 2012 - Present
ING (Formerly Citistreet) August 2007 - December 2011
ING Investment Management August 2007 - December 2011
Blue Cross Blue Shield of Florida 2004 - 2007
Convergys 2002 - 2004
NorthStar, Inc. 2001 - 2001
Pets.com 2000 - 2000
Comcast Cable 1995 - 2000
American Express Information Services (Formerly MCI) 1991 - 1995
Skills
Call Center, Benefits Administration, Outsourcing, Customer Relations, Administrative Support, Customer Service, Process Improvement, Coaching, SLA, Call Centers
Education
Indiana Wesleyan University 1988 — 1990
Business courses
Indiana University-Purdue University at Indianapolis 1985 — 1987
Business Studies
The North Highland Company May 2011 - October 2011
Convergys November 2002 - March 2011
Skills
Business Analysis, International Project..., Conflict Resolution, Change Management, Training & Development, Process Improvement, Organizational..., Succession Planning, Process Development, Process Management, Course Development, Employee Counseling, End User Training, Instructor-led Training, Process Mapping, Business Readiness, Learning Management, GoLive, Instructional Design, Gap Analysis, Performance Improvement, Management Consulting, Business Change..., Business Process, Needs Analysis, Business Process..., Business Process Design, Project Implementation, Business Transformation, Organizational Change, Project Plans, Leading Projects, ESS, Organizational..., Performance Management, Consulting Experience, Business Process Mapping, Employee Benefits, Employee Training, Management
Education
University of Florida 1999 — 2001
M.B.A., Business Administration
Iowa State University 1980 — 1984
B.A., World History
IBM International Shared Service Center(ISSC) September 2014 - Present
Citibank International Plc. January 2013 - September 2014
NorthgateArinso March 2010 - December 2012
Convergys August 2008 - March 2010
Chateau Hotel Almásy - Kétpó 2005 - 2006
B-Box Shopping System August 2004 - August 2005
Humanic 2004 - 2004
Skills
English, French, Team Management, Project Management, Outsourcing, Human Resources, Microsoft Office
Education
Szent István Egyetem 2010 — 2012
Master, HR Counsellor, Excellent (5)
Szegedi Tudományegyetem 2002 — 2008
Főiskolai, French language and litterature teacher; cultural manager; project manager in french language
Institut national des Langues et Civilisations orientales 2007 — 2007
MusicIBe.com February 2011 - Present
Convergys June 2009 - Present
AT&T 2007 - 2012
Education
International Academy of Design and Technology-Orlando 2002 — 2004
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
Cornerstone Brands Inc. June 2012 - Present
Modis September 2011 - December 2011
Convergys March 2011 - September 2011
Convergys 2010 - March 2011
Convergys October 2008 - 2010
Periodontist of the Tristate, PLLC 2001 - 2008
Gap Inc. 1998 - 2000
Pacific Bell Communications 1998 - 2000
Pacific Bell Communications 1994 - 1998
Pacific Bell Communications 1992 - 1994
Skills
Team Building, Process Improvement, Training, Leadership, Management, Call Centers, Operations Management, Performance Management
Education
Indiana University East 2014 — 2015
Accounting
Ivy Tech Community College
Associates, Business Administration
Target April 2013 - Present
Target October 2012 - January 2013
Convergys November 2010 - September 2011
Convergys June 2008 - November 2010
United States Army National Guard November 2004 - November 2005
US Army June 1999 - October 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Windows, PowerPoint, Data Entry, Troubleshooting, Team Building, Team Leadership
Education
ITT Technical Institute-Green Bay 2004 — 2007
Associate's degree, Applied Sciences - Multi Media
Appleton West Highschool 1995 — 1999
Richardson Engineering January 2007 - Present
Convergys July 2006 - December 2006
Walmart January 2006 - July 2006
Winn Dixie Stores June 2005 - January 2006
Skills
Drawing, Architectural Drafting, Construction Drawings, Engineering Drawings, AutoCAD, Visual Basic, 3D Studio Max, Photoshop, Desktop Publishing, Microsoft Office 2007, Computer Maintenance, Organizing, Print Management, Creative Problem Solving, Personal Productivity, Group Presentations, Paint, Filing, Essays, Email Archiving, Email Management, Customer Service, Answering Phones, Meeting Deadlines, Improvisation, Continuous Improvement
Education
Seminole Community College 2011 — 2013
General Degree
ITT Technical Institute-Lake Mary 2005 — 2007
Associates of Science, Computer Drafting and Design
Convergys December 2011 - Present
Geocent April 2010 - July 2010
Cyrious Software, Inc. April 2009 - March 2010
Skills
Windows XP Professional, Windows 95, Microsoft Windows 98, Windows 9x, Windows Vista, Database Design, Database Administration, Database Management, VB.NET, SQL, SQL Server, HTML, ASP.NET, CSS, C#, Visual C#, XML, MS Office Suite, MS-DOS, Microsoft Outlook, Excel, Outlook Express, Relational Databases, Typing, Network Design
Education
University of Phoenix 2011 — 2013
Information System Technology, Programming
ITI Technical College 2007 — 2009
Information Systems Technoloyg, Programming
oLink January 2011 - Present
InnoSource August 2007 - April 2010
Innosource, Inc August 2007 - April 2010
Convergys Inc August 2004 - February 2006
Convergys November 2002 - February 2006
Skills
HTML5, CSS3, JavaScript, Prototype, jQuery, JSON, AJAX, PHP, SQL, Database Design, Database Development, Database Administration, Python, Java, JavaBeans, VB.NET, Visual Basic, Windows Server, Linux Server
Education
ITT Technical Institute-Strongsville 2010 — 2013
Associate of Science (A.S.), Software Development Technology
Twinsburg High School
Convergys March 2012 - Present
Education
ITT Technical Institute-Norwood 2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications
Northern Kentucky University 1989 — 1991
Convergys Customer Service ProfessionalH&R Block Business ServicesDecember 2014 - Present
Self-employed April 2010 - Present
Skills
Entrepreneurship, Coaching, Management, Leadership, Strategic Planning, Business Development, Start-ups, Strategy, Training, Team Building, New Business Development, Business Strategy
Education
Interactive College of Technology-Chamblee 2014 — 2015
Accounting, Accounting
Interactive College of Technology-Chamblee
Convergys July 2011 - Present
Convergys October 2010 - July 2011
Sonshine Appliance October 2007 - June 2010
Skills
Manufacturing, Operations Management, Appliance Repair, Customer Service, Chemical Processing, machinist, Sales, Supervision
Education
Indiana University-Purdue University at Indianapolis
None, Business Administration and Management, General
Cornerstone Staffing, Inc February 2013 - Present
Celebrity Staff January 2012 - July 2012
Convergys August 2010 - July 2011
Skills
Recruiting, Telephone Skills, Customer Service, Customer Satisfaction, Interviews, Lotus Notes, Customer Retention, Temporary Staffing, Staffing Services, Cold Calling, Outlook, 10 Key, Fax, Internet Recruiting, Temporary Placement, Administrative..., Account Management, Sales, Employee Relations, Applicant Tracking...
Education
ITT Technical Institute-Omaha 2005 — 2006
Salt Lake City June 2013 - Present
Convergys June 2013 - Present
Travel centers of america 2011 - 2011
Skills
TCP/IP, Routing, CCNA, OSPF, BGP, Routers, Network Design, Cisco Technologies, Switches, IP, QoS, EIGRP, CCNP, Routing Protocols, VLAN, IPSec, XP, Cisco Nexus, Frame Relay, Cisco Routers, Network Administration, LAN-WAN, Switching
Education
ITT Technical Institute-Murray 2011 — 2013
Bachelor's degree, Information Cyber Security
ITT Technical Institute-Murray 2009 — 2011
Associate's degree, Computer Systems Networking, 3.52
Verizon Wireless September 2005 - July 2009
Convergys January 2005 - August 2005
Home Depot June 2002 - November 2004
Education
ITT Technical Institute-Houston West 2001 — 2003
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.7
ITT Technical Institute
Associates, Computer Network Systems
Wendys International 2008 - 2009
Subway February 2008 - April 2008
Dunkin Donuts / Baskin Robins January 2008 - February 2008
Convergys March 2007 - June 2007
Pizza Hut October 2006 - March 2007
Skills
Computers, Fax, Fax over IP, Filing, Numeric Filing, Microsoft Word, Microsoft Excel, Bookkeeping
Education
Mesa Community College, Argosy University 2012 — 2012
ITT Technical Institute-Phoenix 1993 — 1994
Associate's degree, Computer Business
All Trades Staffing Services LC March 2014 - Present
Convergys May 2013 - March 2014
Palms Casino Resort October 2001 - May 2012
Anglo American Cruise Lines February 1999 - October 2001
Whittaker Corp. Plastics Div. January 1985 - August 1994
Rubber Plastic & Specialty September 1977 - December 1984
Skills
Sales, Sales Presentations, Sales Management, International Sales, Personnel Management, Recruiting, Manufacturing, Plastic Extrusion, Industrial Distribution, industrial hose and..., Special Events..., CRM, Gaming Industry, Market Planning, Coaching, Direct Sales, Negotiation, Sales Operations, Strategic Planning, Team Building, Leadership
Education
Iona College
Course Work
University of Nevada-Las Vegas
Course work, Business Administration, Management and Operations
Apex Systems 2010 - Present
H&R Block 2009 - 2010
Independent Contracting 2008 - 2009
Convergys 2007 - 2009
Bandstand Music 2006 - 2009
NCR Corporation 2005 - 2006
Hewlett-Packard 1998 - 2005
Skills
Windows Server, Windows 7, Servers, XP, VMware, Troubleshooting, Microsoft Exchange, Technical Support, Network Administration, Computer Hardware, DNS, Macintosh Applications, Macintosh hardware, Digital Printing, Linux, LANDesk, BMC Remedy, FileMaker, Customer Experience, Training, Technical Presentations
Education
ITT Technical Institute-Kansas City 2009 — 2013
Associate of Science (AS), Computer Networking Systems
ITT Technical Institute-Kansas City 2009 — 2013
Bachelor's degree, Information System Security
Convergys January 2014 - Present
United States Army March 2010 - June 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Windows, Time Management, Team Leadership, Leadership, Outlook
Education
ITT Technical Institute-Murray 2013 — 2015
Convergys January 2014 - April 2015
I.A.D.T November 2012 - November 2013
Checkers Drive In Restaurants, Inc. November 2006 - August 2012
Sam's Club June 2008 - April 2009
US Army May 1998 - May 2001
Skills
Mechanics, Computer Information...
Education
International Academy of Design and Technology-Orlando 2003 — 2013
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.0
Valencia Community College 2003 — 2004
Psychology
Convergys August 2006 - Present
Cracker Barrel March 2007 - July 2007
UPS August 2005 - January 2006
Skills
Learn New Software..., Computer Maintenance, Customer Service, Patience, Attentiveness, Clear Communication..., Knowledge of the Product, Time Management Skills, Ability to "Read"..., A Calming Presence, Ability to Handle..., Willingness to Learn
Education
ITT Technical Institute-Earth City 2005 — 2007
Bachelor of Science (BS), Digital entertainment and game design
Fort Zumwalt West high school 2001 — 2005
general studies, General Studies