Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Kimberly Byers Kimberly Byers's Convergys Experience June 2002 - February 2011
Job Customer Care Specalist at Windstream Communications
Industry Public Safety
Experience
Windstream Communications December 2012 - Present
CPI Security April 2011 - December 2012
Convergys June 2002 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, C
Education
Kaplan University 2011 — 2014
Bachelor's Degree, Criminal Justice/CSI
Windstream Communications December 2012 - Present
CPI Security April 2011 - December 2012
Convergys June 2002 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, C
Education
Kaplan University 2011 — 2014
Bachelor's Degree, Criminal Justice/CSI
Jessica Spurr Jessica Spurr's Convergys Experience January 2014 - May 2015
Job Team Lead at Kelly Services
Industry Design
Experience
Kelly Services May 2015 - Present
Living Sanctuary AR January 2000 - Present
Convergys January 2014 - May 2015
Sitel November 2011 - September 2013
Skills
Data Entry, Web Design, Process Improvement, Troubleshooting, Call Centers, Dogs, Team Leadership, Technical Support, Customer Service, Customer Experience, Entrepreneurship
Education
Johnson and Wales University 1985 — 1987
Associate's degree, Business Administration and Management, General
Kelly Services May 2015 - Present
Living Sanctuary AR January 2000 - Present
Convergys January 2014 - May 2015
Sitel November 2011 - September 2013
Skills
Data Entry, Web Design, Process Improvement, Troubleshooting, Call Centers, Dogs, Team Leadership, Technical Support, Customer Service, Customer Experience, Entrepreneurship
Education
Johnson and Wales University 1985 — 1987
Associate's degree, Business Administration and Management, General
Imran Joseph Imran Joseph's Convergys Experience June 1999 - January 2001
Job Business Professional
Industry Marketing and Advertising
Experience
Joytolive May 2014 - Present
Alorica April 2007 - August 2014
PRC, LLC December 2005 - April 2007
US Color Labs January 2001 - 2007
Convergys June 1999 - January 2001
MCI WorldCom January 1998 - June 1998
Skills
Marketing, Social Media Marketing, Online Advertising, Social Media, Social Networking, Email Marketing, Marketing Communications, Marketing Strategy, Online Marketing, Technology, Human Resources, Payroll, Talent Acquisition, Customer Satisfaction, Customer Retention, Customer-focused Sales, Health, Athletics, Athletic Footwear, Fashion, Sports Nutrition, Basketball Coaching, Spirituality, Music, Music Production, New Business Development, Business Development, Real Estate Transactions, Payroll Processing, Healthcare, Growth Investing, Team Leadership, Strategic Leadership
Education
Devry Univeristy 2013 — 2016
Bachelor of Science (B.S.), Business Technical Management
Kaplan University 2007 — 2012
Networking Technology
Joytolive May 2014 - Present
Alorica April 2007 - August 2014
PRC, LLC December 2005 - April 2007
US Color Labs January 2001 - 2007
Convergys June 1999 - January 2001
MCI WorldCom January 1998 - June 1998
Skills
Marketing, Social Media Marketing, Online Advertising, Social Media, Social Networking, Email Marketing, Marketing Communications, Marketing Strategy, Online Marketing, Technology, Human Resources, Payroll, Talent Acquisition, Customer Satisfaction, Customer Retention, Customer-focused Sales, Health, Athletics, Athletic Footwear, Fashion, Sports Nutrition, Basketball Coaching, Spirituality, Music, Music Production, New Business Development, Business Development, Real Estate Transactions, Payroll Processing, Healthcare, Growth Investing, Team Leadership, Strategic Leadership
Education
Devry Univeristy 2013 — 2016
Bachelor of Science (B.S.), Business Technical Management
Kaplan University 2007 — 2012
Networking Technology
Ardelia Williams Ardelia Williams's Convergys Experience January 2013 - May 2013
Job Tax Expert
Industry Consumer Services
Experience
VIP Desk Connect April 2014 - Present
TeleTech December 2013 - April 2014
Convergys January 2013 - May 2013
TeleTech January 2013 - May 2013
TeleTech October 2012 - January 2013
Sykes April 2012 - December 2012
ACE Appeal Promotions December 2011 - January 2012
Advantage Sales & Marketing May 2011 - November 2011
Skills
Telecommunications, Wireless, IP, GSM, T1, Ethernet, 3G, DSL, Computer Network...
Education
University of Phoenix 2013 — 2015
Associate's degree, Business Administration and Management, General, A
Kaplan University 2011 — 2012
Associate's degree, Medical/Clinical Assistant
Saint Johns River State College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
VIP Desk Connect April 2014 - Present
TeleTech December 2013 - April 2014
Convergys January 2013 - May 2013
TeleTech January 2013 - May 2013
TeleTech October 2012 - January 2013
Sykes April 2012 - December 2012
ACE Appeal Promotions December 2011 - January 2012
Advantage Sales & Marketing May 2011 - November 2011
Skills
Telecommunications, Wireless, IP, GSM, T1, Ethernet, 3G, DSL, Computer Network...
Education
University of Phoenix 2013 — 2015
Associate's degree, Business Administration and Management, General, A
Kaplan University 2011 — 2012
Associate's degree, Medical/Clinical Assistant
Saint Johns River State College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Zharina Burroughs MISM Zharina Burroughs MISM's Convergys Experience August 2004 - April 2007
Job Fiber Customer Support Technical Analyst at Verizon
Industry Information Technology and Services
Experience
Verizon October 2007 - Present
Convergys August 2004 - April 2007
World Bank Group April 2004 - July 2004
Rifle.com Ads, Inc. February 2003 - March 2004
Skills
Data Analysis, Customer Experience, Program Development, Leadership Development, IT Hardware Support, Software, Computer Network..., Technology Needs..., Communication Skills, World Class Customer..., Team Leadership, Team Management, Relationship-builder..., Analytical Skills, Positive Can-do Attitude, Positive Team Player, Teamwork, Dependable Team Player, Desire to Succeed, Desire to Learn, Desire to Improve, Forecasting, Goal Setting, Goal Oriented, Problem Solving, Microsoft Office, Mac OS, Wireless Networking, Broadband Networks, Telecommunications, Risk Management, Project Management, Information Systems..., Resource Management, Highly resourceful, Multitasking Skills
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, MASTERS OF PROJECT MANAGEMENT
Keller Graduate School of Management of DeVry University 2009 — 2011
Master's Degree, MASTERS OF INFORMATION SYSTEMS MANAGEMENT, GPA 3.95
University of Santo Tomas 2000 — 2004
Bachelor's Degree, BACHELOR OF ARTS, Communication
Verizon October 2007 - Present
Convergys August 2004 - April 2007
World Bank Group April 2004 - July 2004
Rifle.com Ads, Inc. February 2003 - March 2004
Skills
Data Analysis, Customer Experience, Program Development, Leadership Development, IT Hardware Support, Software, Computer Network..., Technology Needs..., Communication Skills, World Class Customer..., Team Leadership, Team Management, Relationship-builder..., Analytical Skills, Positive Can-do Attitude, Positive Team Player, Teamwork, Dependable Team Player, Desire to Succeed, Desire to Learn, Desire to Improve, Forecasting, Goal Setting, Goal Oriented, Problem Solving, Microsoft Office, Mac OS, Wireless Networking, Broadband Networks, Telecommunications, Risk Management, Project Management, Information Systems..., Resource Management, Highly resourceful, Multitasking Skills
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, MASTERS OF PROJECT MANAGEMENT
Keller Graduate School of Management of DeVry University 2009 — 2011
Master's Degree, MASTERS OF INFORMATION SYSTEMS MANAGEMENT, GPA 3.95
University of Santo Tomas 2000 — 2004
Bachelor's Degree, BACHELOR OF ARTS, Communication
Benigno Brizuela Benigno Brizuela's Convergys Experience July 2006 - December 2008
Job Student at Keller Graduate School of Management of DeVry University
Industry Marketing and Advertising
Experience
Northern Trust October 2009 - October 2010
24/7 Customer Care December 2008 - February 2009
Convergys July 2006 - December 2008
Skills
Technical Support, Troubleshooting, Networking, Telecommunications, Software Installation, Mobile Devices, Market Research
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
MBA, Marketing/Marketing Management, General
Northern Trust October 2009 - October 2010
24/7 Customer Care December 2008 - February 2009
Convergys July 2006 - December 2008
Skills
Technical Support, Troubleshooting, Networking, Telecommunications, Software Installation, Mobile Devices, Market Research
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
MBA, Marketing/Marketing Management, General
Blane Davis Blane Davis's Convergys Experience September 2010 - September 2012
Job Project Manager at Midwest Sign Company LLC
Industry Marketing and Advertising
Experience
Midwest Sign Company LLC September 2012 - Present
Convergys September 2010 - September 2012
McDonald's Corporation May 2007 - September 2010
Skills
Marketing, Social Media, Social Media Marketing, Management, Sales, Customer Service, QuickBooks, Food & Beverage, Food Cost Management, Food Cost Analysis, Schedules, Job Scheduling
Education
Metropolitan Community College-Penn Valley 2010 — 2015
Associate's degree, Business Administration and Management, General
Johnson County Community College 2010 — 2012
Midwest Sign Company LLC September 2012 - Present
Convergys September 2010 - September 2012
McDonald's Corporation May 2007 - September 2010
Skills
Marketing, Social Media, Social Media Marketing, Management, Sales, Customer Service, QuickBooks, Food & Beverage, Food Cost Management, Food Cost Analysis, Schedules, Job Scheduling
Education
Metropolitan Community College-Penn Valley 2010 — 2015
Associate's degree, Business Administration and Management, General
Johnson County Community College 2010 — 2012
Jason Muniz Jason Muniz's Convergys Experience July 1999 - July 2004
Job Senior Network Operations Engineer II Team Lead
Industry Telecommunications
Experience
Sprint-Nextel April 2006 - Present
Freelance October 2001 - October 2006
Conelec of Florida November 2005 - April 2006
UCF December 2005 - January 2006
Convergys July 1999 - July 2004
Skills
Cisco Technologies, VPN, T1, Firewalls, MPLS, Network Design, Computer Network..., WAN, Switches, Frame Relay, Telecommunications, Routers, Writing Skills, Cisco, Routing, TCP/IP, Troubleshooting, Network Operations, Network Security, Disaster Recovery, Network Engineering, Servers, Team Leadership, ATM, ITIL, Network Hardware, Security+, Clearances, Soft Skills, E1, DS3, Netscreen, EIGRP, Security, Wireless, Hardware, Computer Hardware, Hardware Support, A+ Certified, Information Security..., Security Clearance, Leadership, Presentations, Technical Training, Management, Information Security, Networking, Network Eng, Global Network..., IP
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
Master's, Information System Management
DeVry University 2002 — 2005
Bachelor's degree, Computer Engineering Technology/Technician, 3.2 / 4.0
Sprint-Nextel April 2006 - Present
Freelance October 2001 - October 2006
Conelec of Florida November 2005 - April 2006
UCF December 2005 - January 2006
Convergys July 1999 - July 2004
Skills
Cisco Technologies, VPN, T1, Firewalls, MPLS, Network Design, Computer Network..., WAN, Switches, Frame Relay, Telecommunications, Routers, Writing Skills, Cisco, Routing, TCP/IP, Troubleshooting, Network Operations, Network Security, Disaster Recovery, Network Engineering, Servers, Team Leadership, ATM, ITIL, Network Hardware, Security+, Clearances, Soft Skills, E1, DS3, Netscreen, EIGRP, Security, Wireless, Hardware, Computer Hardware, Hardware Support, A+ Certified, Information Security..., Security Clearance, Leadership, Presentations, Technical Training, Management, Information Security, Networking, Network Eng, Global Network..., IP
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
Master's, Information System Management
DeVry University 2002 — 2005
Bachelor's degree, Computer Engineering Technology/Technician, 3.2 / 4.0
Jo-Ann Carroll Jo-Ann Carroll's Convergys Experience January 2011 - January 2012
Job United Health Care: Customer Care Professional
Industry Outsourcing/Offshoring
Experience
United Health Care Systems September 2014 - Present
Charlotte NC Schools January 2013 - Present
NACA (Neighborhood Assistance Corporation of America) March 2012 - July 2012
Convergys January 2011 - January 2012
Glove House, Inc. November 2007 - June 2009
Carbon Training Center September 2005 - June 2007
Lifespire August 2003 - July 2004
Skills
•Excellent..., Case Management, Adolescents, Administration, Analysis, Research, Program Development, Time Management, Nonprofits, Community Outreach, Psychology, Social Services, Conflict Resolution, Mental Health, Leadership, Customer Service, Data Entry, Training, Public Speaking
Education
Kaplan University 2011 — 2014
Masters Degree, Public Administration, 3.6
College of New Rochelle 1999 — 2002
Bachelor of Arts, Psychology
United Health Care Systems September 2014 - Present
Charlotte NC Schools January 2013 - Present
NACA (Neighborhood Assistance Corporation of America) March 2012 - July 2012
Convergys January 2011 - January 2012
Glove House, Inc. November 2007 - June 2009
Carbon Training Center September 2005 - June 2007
Lifespire August 2003 - July 2004
Skills
•Excellent..., Case Management, Adolescents, Administration, Analysis, Research, Program Development, Time Management, Nonprofits, Community Outreach, Psychology, Social Services, Conflict Resolution, Mental Health, Leadership, Customer Service, Data Entry, Training, Public Speaking
Education
Kaplan University 2011 — 2014
Masters Degree, Public Administration, 3.6
College of New Rochelle 1999 — 2002
Bachelor of Arts, Psychology
Cherrell Nicholson Cherrell Nicholson's Convergys Experience January 2011 - November 2011
Job CoOwner Event Coordinator at Exquisitely Done Event Planning, LLC
Industry Human Resources
Experience
Exquisitely Done Event Planning, LLC October 2011 - Present
Aerotek November 2012 - January 2013
Convergys January 2011 - November 2011
Spherion September 2009 - September 2010
DeVry University 2008 - 2010
Compass Group October 2006 - July 2009
Skills
Benefits Administration, Employee Benefits, New Hire Orientations, Employee Relations, FMLA, Human Resources, Payroll, Recruiting, Employment Law, COBRA, Open Enrollment, Policy, Accounts Payable, 401k, Invoicing, Team Building, Management, Program Development, Customer Service, Employee Wellness
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MPA, Public Administration
Keller Graduate School of Management of DeVry University 2007 — 2008
Human Resources, Human Resources Management/Personnel Administration, General
Exquisitely Done Event Planning, LLC October 2011 - Present
Aerotek November 2012 - January 2013
Convergys January 2011 - November 2011
Spherion September 2009 - September 2010
DeVry University 2008 - 2010
Compass Group October 2006 - July 2009
Skills
Benefits Administration, Employee Benefits, New Hire Orientations, Employee Relations, FMLA, Human Resources, Payroll, Recruiting, Employment Law, COBRA, Open Enrollment, Policy, Accounts Payable, 401k, Invoicing, Team Building, Management, Program Development, Customer Service, Employee Wellness
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MPA, Public Administration
Keller Graduate School of Management of DeVry University 2007 — 2008
Human Resources, Human Resources Management/Personnel Administration, General
Angela Goldsberry Angela Goldsberry's Convergys Experience May 2014 - Present
Job Sr. Talent Acquisition Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2014 - Present
Convergys August 2010 - Present
Convergys June 2008 - August 2010
Cincinnati Bell February 2001 - June 2008
Broadwing Communications February 1999 - March 2001
Broadwing Communications January 1996 - February 1999
Insight Communications February 1994 - January 1996
Education
Kaplan University
Bachelor of Science in Business Administration, Human Resources
Thomas More College
Covington Holmes
Convergys May 2014 - Present
Convergys August 2010 - Present
Convergys June 2008 - August 2010
Cincinnati Bell February 2001 - June 2008
Broadwing Communications February 1999 - March 2001
Broadwing Communications January 1996 - February 1999
Insight Communications February 1994 - January 1996
Education
Kaplan University
Bachelor of Science in Business Administration, Human Resources
Thomas More College
Covington Holmes
Andrew O'Neil's Convergys Experience May 2013 - May 2014
Job Implementation Analyst
Industry Outsourcing/Offshoring
Experience
Homecare Software Solutions January 2015 - Present
Convergys May 2013 - May 2014
NYC Public Library January 2013 - June 2013
Forever 21 October 2010 - April 2011
Skills
Leadership, Sales, Customer Service, Advertising, Merchandising, Networking, Program Management, Call Centers, Customer Satisfaction, Technical Support, Customer Experience, Troubleshooting, Team Leadership, Microsoft Office
Education
Johnson C. Smith University - JCSU 2007 — 2012
Bachelor of Science (BS), Computer Science and Information Systems
Homecare Software Solutions January 2015 - Present
Convergys May 2013 - May 2014
NYC Public Library January 2013 - June 2013
Forever 21 October 2010 - April 2011
Skills
Leadership, Sales, Customer Service, Advertising, Merchandising, Networking, Program Management, Call Centers, Customer Satisfaction, Technical Support, Customer Experience, Troubleshooting, Team Leadership, Microsoft Office
Education
Johnson C. Smith University - JCSU 2007 — 2012
Bachelor of Science (BS), Computer Science and Information Systems
Carynn Rudolph Carynn Rudolph's Convergys Experience December 2011 - April 2012
Job Tier 2 Technical Support/ IT
Industry Food Production
Experience
United Natural Foods, Inc November 2012 - Present
Convergys December 2011 - April 2012
United States Marine Corps August 2008 - October 2011
Education
Kaplan University 2012 — 2015
Bachelor of Science (BS) in progress, Counseling Psychology
United Natural Foods, Inc November 2012 - Present
Convergys December 2011 - April 2012
United States Marine Corps August 2008 - October 2011
Education
Kaplan University 2012 — 2015
Bachelor of Science (BS) in progress, Counseling Psychology
Steven Silvernail Steven Silvernail's Convergys Experience November 2013 - Present
Job Team Leader at Convergys
Industry Health, Wellness and Fitness
Experience
Convergys November 2013 - Present
APTITUD FITNESS March 2008 - Present
Gold's Gym August 2013 - November 2013
Christmas Tree Shops April 2013 - November 2013
Skills
Customer Service, Public Speaking, Strategic Planning, Microsoft Office, Social Media, Management, Coaching, Team Building
Education
Keiser University-Ft Lauderdale 2008 — 2014
bachelor in health science and physical education, Health and Physical Education/Fitness
us marines basic training 2007 — 2008
Convergys November 2013 - Present
APTITUD FITNESS March 2008 - Present
Gold's Gym August 2013 - November 2013
Christmas Tree Shops April 2013 - November 2013
Skills
Customer Service, Public Speaking, Strategic Planning, Microsoft Office, Social Media, Management, Coaching, Team Building
Education
Keiser University-Ft Lauderdale 2008 — 2014
bachelor in health science and physical education, Health and Physical Education/Fitness
us marines basic training 2007 — 2008
Amanda Ritter Amanda Ritter's Convergys Experience 2014 - 2014
Job Account services at Sprint
Industry Telecommunications
Experience
Sprint September 2011 - Present
Convergys 2014 - 2014
Education
Keiser University-Ft Lauderdale 2014 — 2015
Paralegal
BCC
Sprint September 2011 - Present
Convergys 2014 - 2014
Education
Keiser University-Ft Lauderdale 2014 — 2015
Paralegal
BCC
Alyssa Monroe Alyssa Monroe's Convergys Experience May 2014 - September 2014
Job Cosmologist
Industry Cosmetics
Experience
jcpenney March 2013 - Present
Convergys May 2014 - September 2014
Tommy Hilfiger 2012 - 2014
Internal Revenue Service February 2009 - April 2013
Kmart Corporation October 2012 - March 2013
State Farm April 2005 - June 2006
Skills
Data Entry, Customer Service, Clerical Work, Telecommunications, Retail
Education
Metropolitan Community College-Maple Woods 2011 — 2012
n/a, Elementary Education and Teaching
Kansas State University 2008 — 2009
n/a, Elementary Education and Teaching
jcpenney March 2013 - Present
Convergys May 2014 - September 2014
Tommy Hilfiger 2012 - 2014
Internal Revenue Service February 2009 - April 2013
Kmart Corporation October 2012 - March 2013
State Farm April 2005 - June 2006
Skills
Data Entry, Customer Service, Clerical Work, Telecommunications, Retail
Education
Metropolitan Community College-Maple Woods 2011 — 2012
n/a, Elementary Education and Teaching
Kansas State University 2008 — 2009
n/a, Elementary Education and Teaching
Vic Method's Convergys Experience 2002 - 2006
Job
Industry Venture Capital & Private Equity
Experience
Fall Line Capital April 2015 - Present
Cornerstone on Demand November 2014 - March 2015
VHM Enterprises LLC 2006 - 2015
Evolv on Demand December 2009 - November 2014
Women's Ski Jumping USA October 2004 - December 2011
Smart Pack Solutions2006 January 2006 - December 2006
Convergys 2002 - 2006
Bronner Slosberg Humphrey Digitas January 2000 - January 2002
Digitas, San Francisco 1997 - 2002
Matrixx Marketing 1990 - 1996
Skills
CRM, Business Strategy, Call Center, Call Centers, Customer Experience, Customer Retention, Direct Marketing, Direct Sales, Email Marketing, Go-to-market Strategy, Integrated Marketing, Lead Generation, Leadership, Management, Management Consulting, Market Development, Marketing, Marketing Strategy, New Business Development, Online Advertising, Outsourcing, Product Management, Professional Services, Program Management, Salesforce.com, Account Management, Advertising, Analytics, B2B, Business Development, SaaS, Sales, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Vendor Management
Education
Westminster College 1991 — 1995
MBA, Business
Kansas State University 1976 — 1980
BS, Business
Rockford High School 1972 — 1976
Fall Line Capital April 2015 - Present
Cornerstone on Demand November 2014 - March 2015
VHM Enterprises LLC 2006 - 2015
Evolv on Demand December 2009 - November 2014
Women's Ski Jumping USA October 2004 - December 2011
Smart Pack Solutions2006 January 2006 - December 2006
Convergys 2002 - 2006
Bronner Slosberg Humphrey Digitas January 2000 - January 2002
Digitas, San Francisco 1997 - 2002
Matrixx Marketing 1990 - 1996
Skills
CRM, Business Strategy, Call Center, Call Centers, Customer Experience, Customer Retention, Direct Marketing, Direct Sales, Email Marketing, Go-to-market Strategy, Integrated Marketing, Lead Generation, Leadership, Management, Management Consulting, Market Development, Marketing, Marketing Strategy, New Business Development, Online Advertising, Outsourcing, Product Management, Professional Services, Program Management, Salesforce.com, Account Management, Advertising, Analytics, B2B, Business Development, SaaS, Sales, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Vendor Management
Education
Westminster College 1991 — 1995
MBA, Business
Kansas State University 1976 — 1980
BS, Business
Rockford High School 1972 — 1976
Carla Rogers-Rounds Carla Rogers-Rounds's Convergys Experience May 2004 - March 2012
Job Licensed Pharmacy Technician w/ Help DeskTechnical Support background
Industry Pharmaceuticals
Experience
CVS Pharmacy October 2014 - Present
My IT Consultant April 2014 - July 2015
Rx Care LTCP January 2014 - June 2014
Schnucks Pharmaceutical Distribution March 2012 - January 2014
Convergys May 2004 - March 2012
Express Scripts April 2008 - March 2011
Skills
Web Applications, Microsoft Office, Microsoft SQL Server, GUI, Website Development, Remote Troubleshooting, Internet Troubleshooting, TCP/IP, Computer Network..., Avaya IP Telephony, VoIP, LAN-WAN, IP VPN, Router Configuration, Wireless Routers, Windows Server, Windows & Mac operating..., Medical Terminology, Healthcare Information..., Software Installation, Information Technology, Management, Team Building, Customer Service, Healthcare, Networking, Troubleshooting
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate of Arts and Sciences (AAS), Information Technology, 3.75 GPA
Saint Louis Community College-Forest Park 2004 — 2004
Transfer Studies, General
CVS Pharmacy October 2014 - Present
My IT Consultant April 2014 - July 2015
Rx Care LTCP January 2014 - June 2014
Schnucks Pharmaceutical Distribution March 2012 - January 2014
Convergys May 2004 - March 2012
Express Scripts April 2008 - March 2011
Skills
Web Applications, Microsoft Office, Microsoft SQL Server, GUI, Website Development, Remote Troubleshooting, Internet Troubleshooting, TCP/IP, Computer Network..., Avaya IP Telephony, VoIP, LAN-WAN, IP VPN, Router Configuration, Wireless Routers, Windows Server, Windows & Mac operating..., Medical Terminology, Healthcare Information..., Software Installation, Information Technology, Management, Team Building, Customer Service, Healthcare, Networking, Troubleshooting
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate of Arts and Sciences (AAS), Information Technology, 3.75 GPA
Saint Louis Community College-Forest Park 2004 — 2004
Transfer Studies, General
Shaelene Bremer Shaelene Bremer's Convergys Experience June 2014 - February 2015
Job Student at Kaplan UniversityDavenport Campus
Industry Food & Beverages
Experience
Convergys June 2014 - February 2015
Little Caesars March 2014 - June 2014
Little Caesars October 2013 - June 2014
Skills
Cashiering, Cooking, Food Service, Inventory Management, Restaurants
Education
Kaplan University-Davenport Campus 2013 — 2014
Convergys June 2014 - February 2015
Little Caesars March 2014 - June 2014
Little Caesars October 2013 - June 2014
Skills
Cashiering, Cooking, Food Service, Inventory Management, Restaurants
Education
Kaplan University-Davenport Campus 2013 — 2014
Asia McKoy's Convergys Experience November 2011 - August 2012
Job at
Industry Consumer Services
Experience
Target Charlotte NC Metropolitan September 2013 - Present
Johnson C. Smith University September 2012 - Present
Charlotte Mecklenburg County Schools January 2011 - Present
Red Lobster March 2013 - August 2013
Convergys November 2011 - August 2012
Convergys/ Onstar November 2011 - August 2012
American Red Cross March 2008 - March 2011
Stride Rite October 2010 - January 2011
Stride Rite October 2010 - January 2011
Walmart Supercenter June 2009 - June 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, C, English
Education
Johnson C. Smith University - JCSU 2012 — 2014
Interdisciplinary Studies, Education/Psychology
Target Charlotte NC Metropolitan September 2013 - Present
Johnson C. Smith University September 2012 - Present
Charlotte Mecklenburg County Schools January 2011 - Present
Red Lobster March 2013 - August 2013
Convergys November 2011 - August 2012
Convergys/ Onstar November 2011 - August 2012
American Red Cross March 2008 - March 2011
Stride Rite October 2010 - January 2011
Stride Rite October 2010 - January 2011
Walmart Supercenter June 2009 - June 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, C, English
Education
Johnson C. Smith University - JCSU 2012 — 2014
Interdisciplinary Studies, Education/Psychology
Christopher Munden Christopher Munden's Convergys Experience August 2011 - Present
Job Web Application Developer at Currently looking for a company with a genuine passion for the web.
Industry Telecommunications
Experience
Currently looking for a company with a genuine passion for the web. June 2013 - Present
Convergys August 2011 - Present
N/A June 2010 - Present
America's Thrift Store August 2007 - November 2009
New Century Mortgage November 2005 - January 2007
Sharpe Mortgage November 2002 - November 2005
Skills
Customer Service, Outlook, Access, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Process Scheduler, PowerPoint, Sales, Management, Team Building, Leadership, Social Media, Project Management, Time Management
Education
Kaplan University 2009 — 2012
BA, Information Systems & Technology
Haralson County High 1998 — 2001
Dual Seal Diploma, Information Technology
Currently looking for a company with a genuine passion for the web. June 2013 - Present
Convergys August 2011 - Present
N/A June 2010 - Present
America's Thrift Store August 2007 - November 2009
New Century Mortgage November 2005 - January 2007
Sharpe Mortgage November 2002 - November 2005
Skills
Customer Service, Outlook, Access, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Process Scheduler, PowerPoint, Sales, Management, Team Building, Leadership, Social Media, Project Management, Time Management
Education
Kaplan University 2009 — 2012
BA, Information Systems & Technology
Haralson County High 1998 — 2001
Dual Seal Diploma, Information Technology
Sherry Stock Sherry Stock's Convergys Experience March 2009 - September 2009
Job Student at Kaplan University
Industry Law Enforcement
Experience
Convergy's March 2009 - September 2009
US Navy October 1988 - July 1991
Education
Kaplan University 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Mission Bay High School 1970 — 1973
High School Diplomal, General Studies
Convergy's March 2009 - September 2009
US Navy October 1988 - July 1991
Education
Kaplan University 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Mission Bay High School 1970 — 1973
High School Diplomal, General Studies
Desirae Dougoud Desirae Dougoud's Convergys Experience September 2010 - December 2010
Job Human Resources, Accounting, Administration
Industry Staffing and Recruiting
Experience
Orion International December 2010 - September 2013
Convergys September 2010 - December 2010
Select Staffing October 2009 - March 2010
Kroger Company December 2005 - August 2009
American Scaffolding, Inc April 2003 - August 2005
CBS Personnel Services May 1999 - August 2002
Skills
Recruiting, Sourcing, Payroll, Invoicing, Process Scheduler, Accounts Payable, Background Checks, Employee Relations, Technical Recruiting, Talent Acquisition, Resume Writing, Applicant Tracking..., Account Management, Customer Service, Benefits Administration
Education
Kaplan University 2004 — 2007
A.S, Business Administration/Management of Computer Science
Harrison High School 1993 — 1996
Orion International December 2010 - September 2013
Convergys September 2010 - December 2010
Select Staffing October 2009 - March 2010
Kroger Company December 2005 - August 2009
American Scaffolding, Inc April 2003 - August 2005
CBS Personnel Services May 1999 - August 2002
Skills
Recruiting, Sourcing, Payroll, Invoicing, Process Scheduler, Accounts Payable, Background Checks, Employee Relations, Technical Recruiting, Talent Acquisition, Resume Writing, Applicant Tracking..., Account Management, Customer Service, Benefits Administration
Education
Kaplan University 2004 — 2007
A.S, Business Administration/Management of Computer Science
Harrison High School 1993 — 1996
Stephanie Isom Stephanie Isom's Convergys Experience October 2006 - May 2007
Job Customer Service Represntative at Fanatics, Inc.
Industry Retail
Experience
Fanatics, Inc. November 2014 - February 2015
Convergys October 2006 - May 2007
Staff Zone. February 2006 - August 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, 10 Key, Outlook, Email, Data Entry, Invoicing, Accounts Payable, Accounts Receivable, Cashiering
Education
Jones College-Jacksonville 2007 — 2009
Bachelor's degree, Legal Assistant/Paralegal, 3.2
Pensacola Junior College 2001 — 2003
Associate of Science (A.S.), Engineering/Industrial Management
Fanatics, Inc. November 2014 - February 2015
Convergys October 2006 - May 2007
Staff Zone. February 2006 - August 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, 10 Key, Outlook, Email, Data Entry, Invoicing, Accounts Payable, Accounts Receivable, Cashiering
Education
Jones College-Jacksonville 2007 — 2009
Bachelor's degree, Legal Assistant/Paralegal, 3.2
Pensacola Junior College 2001 — 2003
Associate of Science (A.S.), Engineering/Industrial Management
Carol Bryce Carol Bryce's Convergys Experience April 2013 - October 2013
Job Retail Professional
Industry Food & Beverages
Experience
Disneyland Resort April 2014 - Present
C3/CustomerContactChannels, Inc. January 2014 - March 2014
Convergys April 2013 - October 2013
Tucson Truck Terminal 2011 - 2012
Education
Pima Community College 2006 — 2007
Culinary Arts/Chef Training
Robert Morris University - Illinois 1997 — 1997
Medical/Clinical Assistant
Joliet Junior College 1994 — 1994
High School, GED
Disneyland Resort April 2014 - Present
C3/CustomerContactChannels, Inc. January 2014 - March 2014
Convergys April 2013 - October 2013
Tucson Truck Terminal 2011 - 2012
Education
Pima Community College 2006 — 2007
Culinary Arts/Chef Training
Robert Morris University - Illinois 1997 — 1997
Medical/Clinical Assistant
Joliet Junior College 1994 — 1994
High School, GED
Samantha Zimmerman Samantha Zimmerman's Convergys Experience July 2011 - February 2014
Job Account Manager at Byrne Insurance Group
Industry Insurance
Experience
Byrne Insurance Group August 2015 - Present
SelectQuote Insurance Services September 2014 - August 2015
Convergys July 2011 - February 2014
Convergys April 2010 - July 2011
Convergys December 2008 - April 2010
Convergys October 2007 - December 2008
Skills
Workforce Management, Training, Call Centers, Vendor Management, Customer Service, Quality Assurance, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Team Management, Outsourcing, Data Entry, Telephone Skills, Avaya, Soft Skills, Employee Engagement, Customer Support, Employee Relations, Outlook, Leadership, Lotus Notes, Microsoft Office, Microsoft Excel, Time Management, Coaching, Team Building, Process Management, Data Analysis, Customer Retention, Inbound Marketing, Performance Management, Software Documentation, CRM
Education
Kansas City Kansas Community College 2008 — 2009
General Studies
Byrne Insurance Group August 2015 - Present
SelectQuote Insurance Services September 2014 - August 2015
Convergys July 2011 - February 2014
Convergys April 2010 - July 2011
Convergys December 2008 - April 2010
Convergys October 2007 - December 2008
Skills
Workforce Management, Training, Call Centers, Vendor Management, Customer Service, Quality Assurance, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Team Management, Outsourcing, Data Entry, Telephone Skills, Avaya, Soft Skills, Employee Engagement, Customer Support, Employee Relations, Outlook, Leadership, Lotus Notes, Microsoft Office, Microsoft Excel, Time Management, Coaching, Team Building, Process Management, Data Analysis, Customer Retention, Inbound Marketing, Performance Management, Software Documentation, CRM
Education
Kansas City Kansas Community College 2008 — 2009
General Studies
Brad Flappan Brad Flappan's Convergys Experience January 2007 - October 2010
Job Student at Johnson County Community College
Industry Construction
Experience
Platinum Outdoor Concepts July 2011 - Present
Convergys January 2007 - October 2010
Skills
Data Entry, Debt Collection, Sales, Mathematics, Modeling, Teamwork
Education
Johnson County Community College 2004 — 2008
Psychology, Information Technology
Platinum Outdoor Concepts July 2011 - Present
Convergys January 2007 - October 2010
Skills
Data Entry, Debt Collection, Sales, Mathematics, Modeling, Teamwork
Education
Johnson County Community College 2004 — 2008
Psychology, Information Technology
BESSIE MOORE BESSIE MOORE's Convergys Experience July 2013 - Present
Job Customer Service & Problem Resolution Representative II at Convergys
Industry Telecommunications
Experience
Convergys July 2013 - Present
NewCorp June 2013 - Present
TeleTech October 2012 - May 2013
Dorothy Harris 2009 - 2010
King TeleServices LLC 2008 - 2008
Skills
Call Centers, Microsoft Office, Customer Service, Workforce Management, Microsoft Excel, Project Management, Troubleshooting, Technical Support, Software Documentation, Customer Satisfaction, Training
Education
Kaplan University 2007 — 2010
Associate of Science (A.S.), Criminalistics and Criminal Science
Convergys July 2013 - Present
NewCorp June 2013 - Present
TeleTech October 2012 - May 2013
Dorothy Harris 2009 - 2010
King TeleServices LLC 2008 - 2008
Skills
Call Centers, Microsoft Office, Customer Service, Workforce Management, Microsoft Excel, Project Management, Troubleshooting, Technical Support, Software Documentation, Customer Satisfaction, Training
Education
Kaplan University 2007 — 2010
Associate of Science (A.S.), Criminalistics and Criminal Science
Shauntrelle Brannon Shauntrelle Brannon's Convergys Experience February 2012 - June 2012
Job Sr Customer Service Advocate at OptumRx
Industry Insurance
Experience
OptumRx February 2013 - Present
BroadPath Healthcare Solutions July 2012 - November 2012
Convergys February 2012 - June 2012
AT&T March 2011 - February 2012
Kelly Services January 2011 - March 2011
Northgate Arinso September 2010 - December 2010
First Coast Service Options, Inc. March 2005 - June 2010
First Coast Service Options, Inc. September 2002 - March 2005
Skills
Cashier, 10-key,..., Microsoft Word,..., 12,000kph/numeric and..., Claim, Customer Service, HIPAA, Microsoft Excel, Microsoft Office, Team Building, Call Centers, Call Center, Lotus Notes, Microsoft Word, Health Insurance
Education
Ultimate Medical Academy 2012 — 2013
Diploma, Medical Billing and Coding
Jones College-Jacksonville 2009 — 2013
Medical/Clinical Assistant
Englewood High School 1990 — 1993
diploma, Basic Education
OptumRx February 2013 - Present
BroadPath Healthcare Solutions July 2012 - November 2012
Convergys February 2012 - June 2012
AT&T March 2011 - February 2012
Kelly Services January 2011 - March 2011
Northgate Arinso September 2010 - December 2010
First Coast Service Options, Inc. March 2005 - June 2010
First Coast Service Options, Inc. September 2002 - March 2005
Skills
Cashier, 10-key,..., Microsoft Word,..., 12,000kph/numeric and..., Claim, Customer Service, HIPAA, Microsoft Excel, Microsoft Office, Team Building, Call Centers, Call Center, Lotus Notes, Microsoft Word, Health Insurance
Education
Ultimate Medical Academy 2012 — 2013
Diploma, Medical Billing and Coding
Jones College-Jacksonville 2009 — 2013
Medical/Clinical Assistant
Englewood High School 1990 — 1993
diploma, Basic Education
Hannah Lofton Hannah Lofton's Convergys Experience July 2010 - April 2011
Job Social Chair at The National Society of Collegiate Scholars
Industry Mental Health Care
Experience
The National Society of Collegiate Scholars August 2011 - Present
PSCU October 2011 - February 2012
Zio's Italian Kitchen April 2011 - October 2011
Zio's Italian Kitchen April 2011 - October 2011
Convergys July 2010 - April 2011
McDonald's Corporation June 2006 - February 2011
Skills
Fundraising, Community Outreach, Social Media, Facebook, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Student Leadership, Psychology, Customer Service, Leadership, Student Affairs, Organization, Social Media Marketing, Teamwork, Photoshop, Google+, Outlook, Youth Development, Event Planning
Education
Kaplan University 2011 — 2015
Bachelor of Science (BS), Psychology
The National Society of Collegiate Scholars August 2011 - Present
PSCU October 2011 - February 2012
Zio's Italian Kitchen April 2011 - October 2011
Zio's Italian Kitchen April 2011 - October 2011
Convergys July 2010 - April 2011
McDonald's Corporation June 2006 - February 2011
Skills
Fundraising, Community Outreach, Social Media, Facebook, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Student Leadership, Psychology, Customer Service, Leadership, Student Affairs, Organization, Social Media Marketing, Teamwork, Photoshop, Google+, Outlook, Youth Development, Event Planning
Education
Kaplan University 2011 — 2015
Bachelor of Science (BS), Psychology
Charles Robinson III Charles Robinson III's Convergys Experience March 2003 - August 2004
Job
Industry Hospital & Health Care
Experience
Liberty Mutual Insurance August 2004 - April 2014
Convergys March 2003 - August 2004
Florida Department of Corrections May 2001 - May 2003
Skills
Microsoft Project, Microsoft Office, Microsoft Excel, Analysis, Property Claims, Workers Compensation, Troubleshooting, Project Management, Leadership, Outlook, Employee Benefits, Customer Service, Databases, Training, Process Improvement, Management, Insurance, Call Centers
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (MBA), Project Management, 3.30
New York Institute of Technology 1988 — 1994
Bachelor of Science (B.S.), Management Information Systems, General
Liberty Mutual Insurance August 2004 - April 2014
Convergys March 2003 - August 2004
Florida Department of Corrections May 2001 - May 2003
Skills
Microsoft Project, Microsoft Office, Microsoft Excel, Analysis, Property Claims, Workers Compensation, Troubleshooting, Project Management, Leadership, Outlook, Employee Benefits, Customer Service, Databases, Training, Process Improvement, Management, Insurance, Call Centers
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (MBA), Project Management, 3.30
New York Institute of Technology 1988 — 1994
Bachelor of Science (B.S.), Management Information Systems, General
Edie G Oliver Edie G Oliver's Convergys Experience January 2013 - July 2013
Job Technical Support & Account Security for Apple, Inc. at Kelly Engineering Resources
Industry Information Technology and Services
Experience
Kelly Connect June 2014 - Present
The National Society of Collegiate Scholars May 2014 - Present
Potens Advergrafx & Media Solutions January 2009 - Present
Kaplan University 2013 - 2014
Convergys January 2013 - July 2013
Michon Advertising Agency October 2004 - December 2008
Michon Agency October 2004 - December 2008
Skills
Advertising, Negotiation, Leadership, Project Planning, Account Management, Time Management, Customer Service, Account security, Technical Support, Social Media Marketing, Marketing, New Business Development, Web Marketing, Social Networking, Lead Generation, Freight, Automotive, Recruiting, Integrated Marketing, SEM, Social Media, Direct Marketing, Online Advertising, Online Marketing, Marketing Communications, Email Marketing, Web Analytics, Salesforce.com, Start-ups, SEO, CRM, Cold Calling, B2B, Management, Technical Leadership, Security Clearance, Team Leadership, Technical Analysis, iPhone Support, iPad Support, iPod Touch, Mac OS, Avaya Technologies, Avaya Communication..., Bomgar, Apple Remote Desktop, Remote Desktop, Remote Troubleshooting, ILOG
Education
Kaplan University-Davenport Campus 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Human and Social Behavior, General, 4.0
Kelly Connect June 2014 - Present
The National Society of Collegiate Scholars May 2014 - Present
Potens Advergrafx & Media Solutions January 2009 - Present
Kaplan University 2013 - 2014
Convergys January 2013 - July 2013
Michon Advertising Agency October 2004 - December 2008
Michon Agency October 2004 - December 2008
Skills
Advertising, Negotiation, Leadership, Project Planning, Account Management, Time Management, Customer Service, Account security, Technical Support, Social Media Marketing, Marketing, New Business Development, Web Marketing, Social Networking, Lead Generation, Freight, Automotive, Recruiting, Integrated Marketing, SEM, Social Media, Direct Marketing, Online Advertising, Online Marketing, Marketing Communications, Email Marketing, Web Analytics, Salesforce.com, Start-ups, SEO, CRM, Cold Calling, B2B, Management, Technical Leadership, Security Clearance, Team Leadership, Technical Analysis, iPhone Support, iPad Support, iPod Touch, Mac OS, Avaya Technologies, Avaya Communication..., Bomgar, Apple Remote Desktop, Remote Desktop, Remote Troubleshooting, ILOG
Education
Kaplan University-Davenport Campus 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Human and Social Behavior, General, 4.0
Kelley Wolter Kelley Wolter's Convergys Experience April 2008 - October 2009
Job Customer service
Industry Internet
Experience
Inflection January 2013 - July 2014
Inflection September 2012 - July 2014
Inflection May 2010 - July 2014
Convergys April 2008 - October 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, HTML, Hospitality, Customer Service, Billing Systems, Telecommunications, Telecommunications..., Customer Acquisition, Private Investigations, Public Records, Records, Criminal Records, Supervisory Experience, Staff Supervision
Education
Kaplan University-Omaha Campus
Metropolitan Community College
Inflection January 2013 - July 2014
Inflection September 2012 - July 2014
Inflection May 2010 - July 2014
Convergys April 2008 - October 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, HTML, Hospitality, Customer Service, Billing Systems, Telecommunications, Telecommunications..., Customer Acquisition, Private Investigations, Public Records, Records, Criminal Records, Supervisory Experience, Staff Supervision
Education
Kaplan University-Omaha Campus
Metropolitan Community College
Lorabeth Spaulding Lorabeth Spaulding's Convergys Experience January 2013 - June 2013
Job Attending Aveda Institute for Cosmetology
Industry Cosmetics
Experience
Tin Roof Charlotte May 2013 - January 2014
Studio Movie Grill June 2013 - August 2013
Convergys January 2013 - June 2013
Skills
Hospitality, Food & Beverage, Restaurants, Hospitality Management, Customer Service, Hospitality Industry, Catering, Restaurant Management, Hotels, Menu Development, Micros, Banquets, Event Planning, Food Service, Fine Dining, Microsoft Office, Microsoft Word, PowerPoint, Food, Event Management
Education
Johnson and Wales University 2011 — 2013
Peoples Academy High School 2007 — 2011
Diploma, General Study
Tin Roof Charlotte May 2013 - January 2014
Studio Movie Grill June 2013 - August 2013
Convergys January 2013 - June 2013
Skills
Hospitality, Food & Beverage, Restaurants, Hospitality Management, Customer Service, Hospitality Industry, Catering, Restaurant Management, Hotels, Menu Development, Micros, Banquets, Event Planning, Food Service, Fine Dining, Microsoft Office, Microsoft Word, PowerPoint, Food, Event Management
Education
Johnson and Wales University 2011 — 2013
Peoples Academy High School 2007 — 2011
Diploma, General Study
Angie Doesken Angie Doesken's Convergys Experience August 2011 - March 2012
Job Customer Service at Via Christi Health
Industry Outsourcing/Offshoring
Experience
Via Christi Health February 2013 - Present
Convergys August 2011 - March 2012
Education
Wichita North High School 1981 — 1985
High School
Jones International University
Bachelor's Degree, Business/Corporate Communications
Via Christi Health February 2013 - Present
Convergys August 2011 - March 2012
Education
Wichita North High School 1981 — 1985
High School
Jones International University
Bachelor's Degree, Business/Corporate Communications
Kimshme Shivaun Hodge Kimshme Shivaun Hodge's Convergys Experience April 2003 - May 2007
Job Revenue Specialist II at Department of Revenue
Industry Government Administration
Experience
Department of Revenue December 2007 - Present
Convergys April 2003 - May 2007
Chase Bank October 1999 - August 2002
Education
Keiser College
Department of Revenue December 2007 - Present
Convergys April 2003 - May 2007
Chase Bank October 1999 - August 2002
Education
Keiser College
shae blaine-johnson shae blaine-johnson's Convergys Experience August 2008 - December 2008
Job Independent Sales Consulant at Avon
Industry Retail
Experience
Avon April 2010 - Present
Avon January 2010 - Present
JCPenney January 2010 - January 2012
JCPenney 2010 - 2012
Convergys August 2008 - December 2008
Skills
Customer Service, Customer Oriented, Communication Skills, Superior Computer Skills, Typing, Friendly Personality, Quick Thinker, Customer Support, Retail, POS, Sales, Inbound Marketing, Outbound Marketing, Call Center
Education
Adult Education 2010 — 2010
GED
Kaplan University 2009 — 2010
Associate of Science (A.S.), Medical Office Management/Administration
Kaplan University
AAS, Medical Office Management
Avon April 2010 - Present
Avon January 2010 - Present
JCPenney January 2010 - January 2012
JCPenney 2010 - 2012
Convergys August 2008 - December 2008
Skills
Customer Service, Customer Oriented, Communication Skills, Superior Computer Skills, Typing, Friendly Personality, Quick Thinker, Customer Support, Retail, POS, Sales, Inbound Marketing, Outbound Marketing, Call Center
Education
Adult Education 2010 — 2010
GED
Kaplan University 2009 — 2010
Associate of Science (A.S.), Medical Office Management/Administration
Kaplan University
AAS, Medical Office Management
Linda Carpenter Linda Carpenter's Convergys Experience September 1984 - Present
Job IT Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 1984 - Present
Skills
ITIL, Vendor Management, Service Delivery, Sla, Technical Support, Outsourcing, IT Service Management, Incident Management, Disaster Recovery, Service Desk, Call Centers, Program Management, Transition Management, IT Management, IT Operations
Education
Jones College-Jacksonville 1990 — 1993
Associate's degree, Data Processing
Northwest High School 1974 — 1976
Convergys September 1984 - Present
Skills
ITIL, Vendor Management, Service Delivery, Sla, Technical Support, Outsourcing, IT Service Management, Incident Management, Disaster Recovery, Service Desk, Call Centers, Program Management, Transition Management, IT Management, IT Operations
Education
Jones College-Jacksonville 1990 — 1993
Associate's degree, Data Processing
Northwest High School 1974 — 1976
candice nava candice nava's Convergys Experience June 2011 - June 2012
Job at
Industry Security and Investigations
Experience
Wichita State University September 2014 - Present
Protection One June 2012 - February 2014
Convergys June 2011 - June 2012
OCCK November 2008 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching
Education
Wichita Area Technical College 2012 — 2014
Associate of Science (A.S.), Dental Assisting/Assistant, A
Kansas Wesleyan University 2003 — 2009
Bachelor of Arts (B.A.), Communication, General
White Rock High School 1999 — 2003
Diploma, General Studies
Wichita State University September 2014 - Present
Protection One June 2012 - February 2014
Convergys June 2011 - June 2012
OCCK November 2008 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching
Education
Wichita Area Technical College 2012 — 2014
Associate of Science (A.S.), Dental Assisting/Assistant, A
Kansas Wesleyan University 2003 — 2009
Bachelor of Arts (B.A.), Communication, General
White Rock High School 1999 — 2003
Diploma, General Studies
Chris DeFeo Chris DeFeo's Convergys Experience August 1999 - December 1999
Job Engineering Technician at EndoTherapeutics, Inc
Industry Medical Devices
Experience
Endo-Therapeutics, Inc May 2015 - Present
Philips Healthcare May 2012 - July 2014
Ikaria August 2007 - February 2012
Pitney Bowes April 2000 - August 2007
Convergys August 1999 - December 1999
Best Buy March 1999 - July 1999
Dermatology Associates Of Atlanta July 1998 - November 1998
Medical Alliance Inc April 1997 - June 1998
Physician Laser Services September 1993 - March 1997
Laser Photonics May 1990 - February 1992
Skills
Customer Satisfaction, Troubleshooting, Problem Solving, Hardware, Time Management, Testing, Sales Operations, Customer Service, Technical Support, Medical Devices, Management, Software Documentation, Electronics, R&D, Field Service, Process Improvement
Education
Southern Polytechnic State University 1999 — 1999
A+ Certfication, Computer Installation and Repair Technology/Technician
Keiser College 1992 — 1993
Biomed Degree, Bio Medical Technology
Triton College 1984 — 1988
Associates Degree, Laser/Electro Optics Technology
Endo-Therapeutics, Inc May 2015 - Present
Philips Healthcare May 2012 - July 2014
Ikaria August 2007 - February 2012
Pitney Bowes April 2000 - August 2007
Convergys August 1999 - December 1999
Best Buy March 1999 - July 1999
Dermatology Associates Of Atlanta July 1998 - November 1998
Medical Alliance Inc April 1997 - June 1998
Physician Laser Services September 1993 - March 1997
Laser Photonics May 1990 - February 1992
Skills
Customer Satisfaction, Troubleshooting, Problem Solving, Hardware, Time Management, Testing, Sales Operations, Customer Service, Technical Support, Medical Devices, Management, Software Documentation, Electronics, R&D, Field Service, Process Improvement
Education
Southern Polytechnic State University 1999 — 1999
A+ Certfication, Computer Installation and Repair Technology/Technician
Keiser College 1992 — 1993
Biomed Degree, Bio Medical Technology
Triton College 1984 — 1988
Associates Degree, Laser/Electro Optics Technology
Toi Booker Toi Booker's Convergys Experience October 2012 - December 2013
Job Corporate Recruiter
Industry Human Resources
Experience
XOOM Energy January 2015 - Present
AmerisourceBergen December 2013 - September 2014
Convergys October 2012 - December 2013
Wells Fargo October 2010 - November 2012
Wells Fargo September 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Talent Acquisition, Customer Service, Onboarding, Process Improvement, Sales, Organizational..., Microsoft Word, Employee Benefits, Outlook, HRIS, Teamwork, Recruiting, Employee Training, Research, Human Resources, Applicant Tracking..., Interviews, New Hire Orientations, Hiring
Education
Johnson C. Smith University - JCSU 2005 — 2009
Bachelors of Arts, Communication and Media Studies
XOOM Energy January 2015 - Present
AmerisourceBergen December 2013 - September 2014
Convergys October 2012 - December 2013
Wells Fargo October 2010 - November 2012
Wells Fargo September 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Talent Acquisition, Customer Service, Onboarding, Process Improvement, Sales, Organizational..., Microsoft Word, Employee Benefits, Outlook, HRIS, Teamwork, Recruiting, Employee Training, Research, Human Resources, Applicant Tracking..., Interviews, New Hire Orientations, Hiring
Education
Johnson C. Smith University - JCSU 2005 — 2009
Bachelors of Arts, Communication and Media Studies
Kyler Anderson Kyler Anderson's Convergys Experience February 2012 - September 2012
Job Sales Consultant at Traeger Pellet Grills, LLC
Industry Consumer Goods
Experience
Traeger Pellet Grills, LLC November 2012 - November 2013
Convergys February 2012 - September 2012
Stephen Wade Nissan October 2011 - January 2012
United States Marine Corps September 2007 - October 2011
Skills
Team Building, Sales Management, Sales, Leadership, Sales Operations, Direct Sales
Education
Kaplan University 2007 — 2011
Bachelor of Science (BSc), Clinical Psychology
Cedar City High School
Traeger Pellet Grills, LLC November 2012 - November 2013
Convergys February 2012 - September 2012
Stephen Wade Nissan October 2011 - January 2012
United States Marine Corps September 2007 - October 2011
Skills
Team Building, Sales Management, Sales, Leadership, Sales Operations, Direct Sales
Education
Kaplan University 2007 — 2011
Bachelor of Science (BSc), Clinical Psychology
Cedar City High School
Terra Ferguson Terra Ferguson's Convergys Experience April 2009 - April 2010
Job ..
Industry Consumer Services
Experience
Ferguson Homemaker November 2008 - Present
Making Room for Baby Childcare August 2010 - November 2011
Convergys April 2009 - April 2010
Brotherhood Bank & Trust December 2007 - June 2008
U.S. Bank April 2006 - December 2007
Skills
Banking, Microsoft Excel, Deposits, Credit Unions, Consumer Lending, Lines Of Credit, Bill Payment, Cash Handling Experience, 10 Key, Calculator, Home Equity Loans, Home Equity Lines of..., Ten Key, Branch Management, Customer Service, Call Centers, Interviews
Education
Kansas State University 2005 — 2005
Liberal Arts and Sciences, General Studies and Humanities
Johnson County Community College 2001 — 2003
Liberal Arts and Sciences, General Studies and Humanities
Utah Valley State College 1995 — 1996
Fine and Studio Arts
LDS Business College 1994 — 1995
Business/Art
Ferguson Homemaker November 2008 - Present
Making Room for Baby Childcare August 2010 - November 2011
Convergys April 2009 - April 2010
Brotherhood Bank & Trust December 2007 - June 2008
U.S. Bank April 2006 - December 2007
Skills
Banking, Microsoft Excel, Deposits, Credit Unions, Consumer Lending, Lines Of Credit, Bill Payment, Cash Handling Experience, 10 Key, Calculator, Home Equity Loans, Home Equity Lines of..., Ten Key, Branch Management, Customer Service, Call Centers, Interviews
Education
Kansas State University 2005 — 2005
Liberal Arts and Sciences, General Studies and Humanities
Johnson County Community College 2001 — 2003
Liberal Arts and Sciences, General Studies and Humanities
Utah Valley State College 1995 — 1996
Fine and Studio Arts
LDS Business College 1994 — 1995
Business/Art
Anne LeMaitre's Convergys Experience October 2013 - August 2014
Job Currently persueing a Bachelor's Degree in Project Management Administration at ITTTechnical Institute in Arnold MO
Industry Construction
Experience
ITT Technical Institute August 2015 - Present
ITT Technical Institute March 2014 - August 2015
Convergys October 2013 - August 2014
Whelan Security May 2004 - November 2010
2003 Access Courier Inc December 2001 - October 2003
Ford Hotel Supply August 1999 - October 2001
Zurheide March 1998 - June 1999
Adam's Mark Hotel May 1995 - December 1997
Skills
Software Documentation, Photoshop, Training, Adobe Creative Suite, Outlook, Nonprofits, Research, Budgets, Fundraising, Team Building, Teaching, Public Speaking, Leadership Development, Security, Strategic Planning, Teamwork, Marketing, Leadership, Data Entry, Process Scheduler, Time Management, Community Outreach, Sales, Photography, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint
Education
ITT Technical Institute - Arnold, MO 2014 — 2017
Bachelor's degree, Project Management
Kansas State University 1991 — 1994
Architectural Engineering
Kansas State University 1984 — 1987
Architectural Engineering
Kansas State University
Architectural Engineering
St. Louis Community College @ Forest ParkSt
Computer Aided Drafting
St. Louis Community College @ Forest ParkSt
Computer Aided Drafting
ITT Technical Institute August 2015 - Present
ITT Technical Institute March 2014 - August 2015
Convergys October 2013 - August 2014
Whelan Security May 2004 - November 2010
2003 Access Courier Inc December 2001 - October 2003
Ford Hotel Supply August 1999 - October 2001
Zurheide March 1998 - June 1999
Adam's Mark Hotel May 1995 - December 1997
Skills
Software Documentation, Photoshop, Training, Adobe Creative Suite, Outlook, Nonprofits, Research, Budgets, Fundraising, Team Building, Teaching, Public Speaking, Leadership Development, Security, Strategic Planning, Teamwork, Marketing, Leadership, Data Entry, Process Scheduler, Time Management, Community Outreach, Sales, Photography, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint
Education
ITT Technical Institute - Arnold, MO 2014 — 2017
Bachelor's degree, Project Management
Kansas State University 1991 — 1994
Architectural Engineering
Kansas State University 1984 — 1987
Architectural Engineering
Kansas State University
Architectural Engineering
St. Louis Community College @ Forest ParkSt
Computer Aided Drafting
St. Louis Community College @ Forest ParkSt
Computer Aided Drafting
Mike Serpan's Convergys Experience July 2010 - Present
Job VP Account Management at Convergys
Industry Consumer Services
Experience
Convergys July 2010 - Present
Convergys Corporation 2006 - August 2010
Convergys Corporation 2003 - 2006
Convergys Corporation 2000 - 2002
Convergys Corporation 1998 - 2000
.. 1994 - 1998
AT&T American Transtech (now Convergys) 1991 - 1994
ATT 1989 - 1992
Skills
BPO, Call Center, Offshoring, CRM, Vendor Management, Call Centers, Business Development, Inbound Marketing, Lead Generation, Customer Satisfaction, Contact Centers, Sales, Customer Experience, Program Management, Workforce Management, Outsourcing, Business Intelligence, Leadership, SaaS, Business Process..., Professional Services, Telecommunications, Customer Retention, Service Delivery, Account Management, Cross-functional Team..., Solution Selling, Strategic Partnerships, Strategy, Salesforce.com, Team Management, Product Management, P&L Management, Sales Process, Executive Management, Analytics, Go-to-market Strategy, Management, Sales Operations
Education
Kansas State University 1982 — 1987
BS, Marketing
Convergys July 2010 - Present
Convergys Corporation 2006 - August 2010
Convergys Corporation 2003 - 2006
Convergys Corporation 2000 - 2002
Convergys Corporation 1998 - 2000
.. 1994 - 1998
AT&T American Transtech (now Convergys) 1991 - 1994
ATT 1989 - 1992
Skills
BPO, Call Center, Offshoring, CRM, Vendor Management, Call Centers, Business Development, Inbound Marketing, Lead Generation, Customer Satisfaction, Contact Centers, Sales, Customer Experience, Program Management, Workforce Management, Outsourcing, Business Intelligence, Leadership, SaaS, Business Process..., Professional Services, Telecommunications, Customer Retention, Service Delivery, Account Management, Cross-functional Team..., Solution Selling, Strategic Partnerships, Strategy, Salesforce.com, Team Management, Product Management, P&L Management, Sales Process, Executive Management, Analytics, Go-to-market Strategy, Management, Sales Operations
Education
Kansas State University 1982 — 1987
BS, Marketing
Christian Joyner Christian Joyner's Convergys Experience August 2010 - June 2011
Job Underwriter at Wells Fargo
Industry Financial Services
Experience
Wells Fargo December 2012 - Present
Wells Fargo June 2011 - December 2012
Convergys August 2010 - June 2011
AT&T May 2009 - March 2010
Skills
Banking, Management
Education
Johnson C. Smith University - JCSU 2001 — 2006
Bachelor of Architecture (BArch), Communication and Media Studies
Johnson C. Smith University
Bachelor of Arts Degree, Communications
Wells Fargo December 2012 - Present
Wells Fargo June 2011 - December 2012
Convergys August 2010 - June 2011
AT&T May 2009 - March 2010
Skills
Banking, Management
Education
Johnson C. Smith University - JCSU 2001 — 2006
Bachelor of Architecture (BArch), Communication and Media Studies
Johnson C. Smith University
Bachelor of Arts Degree, Communications
Amy Hollis Amy Hollis's Convergys Experience January 2000 - March 2006
Job Student at Kaplan University
Industry Higher Education
Experience
Valdosta City Schools and Genesis Christian School August 2002 - March 2013
Convergys January 2000 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English
Education
Kaplan University 2012 — 2013
Masters Of Science in Education with Teaching With Technology, Educational/Instructional Technology
Western Governors University 2002 — 2005
Bachelors Degree, Elementary Education and Teaching
Valdosta City Schools and Genesis Christian School August 2002 - March 2013
Convergys January 2000 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English
Education
Kaplan University 2012 — 2013
Masters Of Science in Education with Teaching With Technology, Educational/Instructional Technology
Western Governors University 2002 — 2005
Bachelors Degree, Elementary Education and Teaching
Sonya Brooks Sonya Brooks's Convergys Experience August 2014 - September 2014
Job Customer Service Specialist
Industry Political Organization
Experience
Social Security Disability May 2009 - October 2014
Convergys August 2014 - September 2014
RDI Corporation June 2014 - August 2014
Skills
Business Strategy, Business Planning, Culinary Management, Culinary Education, Customer Service, Telephone Skills
Education
Jones International University 2010 — 2012
Associate's degree, Business Administration and Management, General
Texas Culinary Academy 2005 — 2006
Social Security Disability May 2009 - October 2014
Convergys August 2014 - September 2014
RDI Corporation June 2014 - August 2014
Skills
Business Strategy, Business Planning, Culinary Management, Culinary Education, Customer Service, Telephone Skills
Education
Jones International University 2010 — 2012
Associate's degree, Business Administration and Management, General
Texas Culinary Academy 2005 — 2006
Ronda Simpson Ronda Simpson's Convergys Experience March 2014 - May 2014
Job Retail Project Merchandiser at Advantage Sales & Marketing
Industry Retail
Experience
Advantage Sales & Marketing September 2014 - Present
Convergys March 2014 - May 2014
HSN July 2013 - February 2014
Dollar General September 2012 - June 2013
IBEX Global March 2013 - May 2013
Skills
Desire to Succeed, Applied Behavior..., Exceptional People..., Computer Proficiency, Microsoft Excel, PowerPoint, Customer Service, Cash Register, Technical Support, Cashiering, Customer Satisfaction, Data Entry, Microsoft Office, Sales, Telephone Skills, Time Management, Visual Merchandising, Inventory Control
Education
Kaplan University 2012 — 2015
Advantage Sales & Marketing September 2014 - Present
Convergys March 2014 - May 2014
HSN July 2013 - February 2014
Dollar General September 2012 - June 2013
IBEX Global March 2013 - May 2013
Skills
Desire to Succeed, Applied Behavior..., Exceptional People..., Computer Proficiency, Microsoft Excel, PowerPoint, Customer Service, Cash Register, Technical Support, Cashiering, Customer Satisfaction, Data Entry, Microsoft Office, Sales, Telephone Skills, Time Management, Visual Merchandising, Inventory Control
Education
Kaplan University 2012 — 2015
Brittany Danielly Brittany Danielly's Convergys Experience August 2011 - August 2012
Job Animal Care at Emory University
Industry Research
Experience
Emory University Clerical Assistant at Coca-ColaRandstad Staffing AgencyFebruary 2014 - May 2014
Residence Inn by Marriott August 2013 - January 2014
Bank of America November 2012 - August 2013
Convergys August 2011 - August 2012
Freedom Animal Hospital February 2011 - August 2011
James B. Duke Memorial Library August 2008 - 2011
Skills
Call Center, Contact Centers, Transition Management, Service Delivery, BPO, Team Management, Customer Service
Education
Johnson C. Smith University - JCSU 2008 — 2012
Bachelor's Degree, Biology, General
Emory University Clerical Assistant at Coca-ColaRandstad Staffing AgencyFebruary 2014 - May 2014
Residence Inn by Marriott August 2013 - January 2014
Bank of America November 2012 - August 2013
Convergys August 2011 - August 2012
Freedom Animal Hospital February 2011 - August 2011
James B. Duke Memorial Library August 2008 - 2011
Skills
Call Center, Contact Centers, Transition Management, Service Delivery, BPO, Team Management, Customer Service
Education
Johnson C. Smith University - JCSU 2008 — 2012
Bachelor's Degree, Biology, General
Delicia Thompson Delicia Thompson's Convergys Experience April 2012 - April 2013
Job Courier at FedEx Express
Industry Outsourcing/Offshoring
Experience
FedEx Express October 2014 - Present
Apple July 2014 - September 2014
Waste Connections Denver CO April 2013 - May 2014
Convergys April 2012 - April 2013
Skills
Project Management, Customer Satisfaction, Call Centers, Operations Management, Team Leadership, Process Improvement, Troubleshooting, Team Management, Training, Management, Customer Service, Vendor Management, Team Building, Performance Management, Leadership, Business Analysis, CRM, Customer Experience
Education
Kaplan University-Lincoln Campus 2006 — 2007
Office Technology, office technology
FedEx Express October 2014 - Present
Apple July 2014 - September 2014
Waste Connections Denver CO April 2013 - May 2014
Convergys April 2012 - April 2013
Skills
Project Management, Customer Satisfaction, Call Centers, Operations Management, Team Leadership, Process Improvement, Troubleshooting, Team Management, Training, Management, Customer Service, Vendor Management, Team Building, Performance Management, Leadership, Business Analysis, CRM, Customer Experience
Education
Kaplan University-Lincoln Campus 2006 — 2007
Office Technology, office technology
Hana Smith Hana Smith's Convergys Experience April 2006 - April 2008
Job Currently seeking a new career
Industry Financial Services
Experience
Randstad/Citibank February 2015 - July 2015
Randstad/Merril Lynch November 2013 - January 2015
OfficeTeam March 2013 - August 2013
Wells fargo May 2009 - January 2013
AppleOne 2013 - 2013
Convergys April 2006 - April 2008
Skills
Customer Service, Microsoft Office, Microsoft Office Xp, Microsoft Word, Microsoft Excel, PowerPoint, Research, Social Media, HTML, Photoshop, Java, Collections, Collection Systems, Fax, Copies, Microcomputers, Leadership, Banking, Call Centers, Financial Analysis, Risk Management, Loans
Education
Jones College-Jacksonville 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), allied healh management
Jones College-Jacksonville 2006 — 2009
Associate's degree, Medical Assisting
Randstad/Citibank February 2015 - July 2015
Randstad/Merril Lynch November 2013 - January 2015
OfficeTeam March 2013 - August 2013
Wells fargo May 2009 - January 2013
AppleOne 2013 - 2013
Convergys April 2006 - April 2008
Skills
Customer Service, Microsoft Office, Microsoft Office Xp, Microsoft Word, Microsoft Excel, PowerPoint, Research, Social Media, HTML, Photoshop, Java, Collections, Collection Systems, Fax, Copies, Microcomputers, Leadership, Banking, Call Centers, Financial Analysis, Risk Management, Loans
Education
Jones College-Jacksonville 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), allied healh management
Jones College-Jacksonville 2006 — 2009
Associate's degree, Medical Assisting
Kathryn (Rozelle) Bailin Kathryn (Rozelle) Bailin's Convergys Experience January 2006 - February 2006
Job Conference Support Specialist
Industry Telecommunications
Experience
PGi May 2012 - Present
PGi May 2011 - May 2012
PGi July 2010 - May 2011
Gold Crown Resort March 2007 - June 2010
Vacation Planning Counselor September 2008 - February 2009
Sprint Nextel February 2006 - January 2007
Convergys January 2006 - February 2006
America Online May 2005 - August 2005
Macy's May 2004 - November 2004
Skills
Audio Conferencing, Training, Webinars, Sales, Management, WebEx, Customer Service, Salesforce.com, Account Management, Telecommunications, Solution Selling, Social Media Marketing, Call Center, Team Building, Team Leadership, Marketing, Team Management, Social Media, Sales Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Peachtree, Turbo Tax, 10 Key, Clerical Skills, General Office Skills, Handle Confidential..., Resourceful..., At Multitasking, Work in A Fast Paced..., Work Under Minimal..., Committed to work, Passionate about work, Passion for Quality, Passion for Success, Passion for Helping..., Passion to Succeed, Motivated self-starter, Superior Work Ethic, Highly articulate, Meticulous eye for..., Highly resourceful, Easily Adaptable, Challenge Driven, Intellectually Curious, Determined to Succeed, Always Willing to Learn, Process Improvement, Call Centers
Education
Johnson County Community College 2003 — 2003
Shawnee Mission Northwest 1999 — 2003
PGi May 2012 - Present
PGi May 2011 - May 2012
PGi July 2010 - May 2011
Gold Crown Resort March 2007 - June 2010
Vacation Planning Counselor September 2008 - February 2009
Sprint Nextel February 2006 - January 2007
Convergys January 2006 - February 2006
America Online May 2005 - August 2005
Macy's May 2004 - November 2004
Skills
Audio Conferencing, Training, Webinars, Sales, Management, WebEx, Customer Service, Salesforce.com, Account Management, Telecommunications, Solution Selling, Social Media Marketing, Call Center, Team Building, Team Leadership, Marketing, Team Management, Social Media, Sales Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Peachtree, Turbo Tax, 10 Key, Clerical Skills, General Office Skills, Handle Confidential..., Resourceful..., At Multitasking, Work in A Fast Paced..., Work Under Minimal..., Committed to work, Passionate about work, Passion for Quality, Passion for Success, Passion for Helping..., Passion to Succeed, Motivated self-starter, Superior Work Ethic, Highly articulate, Meticulous eye for..., Highly resourceful, Easily Adaptable, Challenge Driven, Intellectually Curious, Determined to Succeed, Always Willing to Learn, Process Improvement, Call Centers
Education
Johnson County Community College 2003 — 2003
Shawnee Mission Northwest 1999 — 2003
Pervez Fakih Pervez Fakih's Convergys Experience 2010 - 2011
Job Project Manager
Industry Information Technology and Services
Experience
Transamerica December 2013 - May 2014
State Farm January 2012 - November 2013
Convergys 2010 - 2011
Esmertec 2008 - 2008
eLoyalty, a TeleTech Company 2007 - 2008
Paktel 2006 - 2007
Greatland 2004 - 2006
Lucent Technologies 1986 - 2002
Skills
Resource Management, Risk Assessment, Client Engagement, Vendor Management, Quality Assurance, SDLC, Software Project..., MS Project, Software Development, Requirements Analysis, Agile, Telecommunications, Visio, Program Management, Customer Relations, Process Improvement, Team Building, Planning, Project Planning, Product Management, Integration, Unix, Problem Solving, Testing, Product Development, PMO, Contract Negotiation, Analysis, Team Leadership, Customer Service, Networking, Change Management, Project Management, Management, Wireless, Software Documentation, PMP, Budgets, Business Analysis, Cross-functional Team..., Agile Methodologies
Education
University of Illinois at Chicago 1974 — 1978
BSEE, Computer Information & System
Karachi University
Electrical and Electronics Engineering
Transamerica December 2013 - May 2014
State Farm January 2012 - November 2013
Convergys 2010 - 2011
Esmertec 2008 - 2008
eLoyalty, a TeleTech Company 2007 - 2008
Paktel 2006 - 2007
Greatland 2004 - 2006
Lucent Technologies 1986 - 2002
Skills
Resource Management, Risk Assessment, Client Engagement, Vendor Management, Quality Assurance, SDLC, Software Project..., MS Project, Software Development, Requirements Analysis, Agile, Telecommunications, Visio, Program Management, Customer Relations, Process Improvement, Team Building, Planning, Project Planning, Product Management, Integration, Unix, Problem Solving, Testing, Product Development, PMO, Contract Negotiation, Analysis, Team Leadership, Customer Service, Networking, Change Management, Project Management, Management, Wireless, Software Documentation, PMP, Budgets, Business Analysis, Cross-functional Team..., Agile Methodologies
Education
University of Illinois at Chicago 1974 — 1978
BSEE, Computer Information & System
Karachi University
Electrical and Electronics Engineering
Kayla Crockett Kayla Crockett's Convergys Experience June 2010 - February 2011
Job Customer Servuce Professional
Industry Banking
Experience
UMB Bank 2013 - Present
Off broadway shoe warehouse March 2013 - July 2013
FIRST STUDENT INC. October 2011 - June 2012
Convergys June 2010 - February 2011
Skills
Transportation, Shipping, Customer Service, Class B CDL, Warehousing, Customer Satisfaction, Retail Sales
Education
Johnson County Community College 2008 — 2010
Liberal Arts and Sciences/Liberal Studies
PARK HILL SOUTH HIGH SCHOOL 2004 — 2008
UMB Bank 2013 - Present
Off broadway shoe warehouse March 2013 - July 2013
FIRST STUDENT INC. October 2011 - June 2012
Convergys June 2010 - February 2011
Skills
Transportation, Shipping, Customer Service, Class B CDL, Warehousing, Customer Satisfaction, Retail Sales
Education
Johnson County Community College 2008 — 2010
Liberal Arts and Sciences/Liberal Studies
PARK HILL SOUTH HIGH SCHOOL 2004 — 2008
Lauren Pauls's Convergys Experience April 2015 - Present
Job Recruiter at Convergys
Industry Human Resources
Experience
Convergys April 2015 - Present
Koch Pipeline Company, L.P. December 2013 - April 2014
Northwind Technical Services January 2013 - December 2013
Prairie Dunes Country Club April 2012 - August 2012
Manhattan Country Club November 2011 - May 2012
Skills
Hospitality, Food & Beverage, Banquets, Hospitality Industry, Teamwork, Recruiting, Travel Planning, Marketing, Event Management, SEO, Student Recruiting, Customer Service, QuickBooks, Menu Development, Event Planning, Hotels, Website Updating, Hospitality Management, Accounts Payable, Restaurants, Food Service, File Management, Catering, Brochures, Website Promotion, Restaurant Management
Education
Kansas State University 2008 — 2012
B. S, Hotel and Restaurant Management; Meeting and Convention Planning
Kansas State University 2008 — 2012
Hotel and Restaurant Management, Meeting and Event Planning
Convergys April 2015 - Present
Koch Pipeline Company, L.P. December 2013 - April 2014
Northwind Technical Services January 2013 - December 2013
Prairie Dunes Country Club April 2012 - August 2012
Manhattan Country Club November 2011 - May 2012
Skills
Hospitality, Food & Beverage, Banquets, Hospitality Industry, Teamwork, Recruiting, Travel Planning, Marketing, Event Management, SEO, Student Recruiting, Customer Service, QuickBooks, Menu Development, Event Planning, Hotels, Website Updating, Hospitality Management, Accounts Payable, Restaurants, Food Service, File Management, Catering, Brochures, Website Promotion, Restaurant Management
Education
Kansas State University 2008 — 2012
B. S, Hotel and Restaurant Management; Meeting and Convention Planning
Kansas State University 2008 — 2012
Hotel and Restaurant Management, Meeting and Event Planning
Jawhara Parker Jawhara Parker's Convergys Experience June 2013 - August 2013
Job Telecommunications advisor at Convergys
Industry Hospital & Health Care
Experience
Self-Employed August 2013 - Present
Convergys June 2013 - August 2013
Morrison December 2012 - June 2013
FDY Inc. October 2009 - September 2011
Skills
Microsoft Office, Organizational..., Detail oriented, Leadership, Leadership Development, Highly motivated..., Communication Skills, Audio Engineering, Video Production, Creative Writing, Customer Service, Cashiering, Retail, Tutoring, Volunteering, Time Management, Community Outreach, Critical Thinking
Education
Johnson C. Smith University - JCSU 2007 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Self-Employed August 2013 - Present
Convergys June 2013 - August 2013
Morrison December 2012 - June 2013
FDY Inc. October 2009 - September 2011
Skills
Microsoft Office, Organizational..., Detail oriented, Leadership, Leadership Development, Highly motivated..., Communication Skills, Audio Engineering, Video Production, Creative Writing, Customer Service, Cashiering, Retail, Tutoring, Volunteering, Time Management, Community Outreach, Critical Thinking
Education
Johnson C. Smith University - JCSU 2007 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Carl Pratt Carl Pratt's Convergys Experience January 2008 - January 2009
Job Retired/ Disable Vet
Industry Financial Services
Experience
Kaplan University July 2010 - Present
Kaplan Higher Education August 2009 - Present
Kaplan University August 2009 - July 2010
Convergys January 2008 - January 2009
Walgreens 2009 - 2009
Unique Financial January 2006 - January 2008
CHEP January 2000 - January 2007
St Lucie County EOC 911 January 1995 - January 2000
State Attorney Office February 1991 - June 1995
Skills
Inventory Management, Process Improvement, Team Building, Sales Management, Customer Satisfaction, Product Development, Continuous Improvement, Manufacturing, Coaching, Analysis, Training, Student Financial Aid, Accounting, Budgets, Quality Assurance, Leadership, Military Experience, Policy, Access, Conflict Resolution, Customer Service
Education
Kaplan University-Davenport Campus 2014 — 2015
Master of Science (M.S.), Business Administration and Management, General Health Care Admin, 3.6
Kaplan University-Davenport Campus 2010 — 2012
Bachelor of Science in Health Care Admin, Health/Health Care Administration/Management, 3.75
Westwood High School 1989 — 1992
High School Diploma
Kaplan University July 2010 - Present
Kaplan Higher Education August 2009 - Present
Kaplan University August 2009 - July 2010
Convergys January 2008 - January 2009
Walgreens 2009 - 2009
Unique Financial January 2006 - January 2008
CHEP January 2000 - January 2007
St Lucie County EOC 911 January 1995 - January 2000
State Attorney Office February 1991 - June 1995
Skills
Inventory Management, Process Improvement, Team Building, Sales Management, Customer Satisfaction, Product Development, Continuous Improvement, Manufacturing, Coaching, Analysis, Training, Student Financial Aid, Accounting, Budgets, Quality Assurance, Leadership, Military Experience, Policy, Access, Conflict Resolution, Customer Service
Education
Kaplan University-Davenport Campus 2014 — 2015
Master of Science (M.S.), Business Administration and Management, General Health Care Admin, 3.6
Kaplan University-Davenport Campus 2010 — 2012
Bachelor of Science in Health Care Admin, Health/Health Care Administration/Management, 3.75
Westwood High School 1989 — 1992
High School Diploma
Greg Cardenas's Convergys Experience January 2006 - December 2006
Job Global Oracle Taleo Fusion HCM Implementation Expert
Industry Management Consulting
Experience
Cardenas LLC April 2015 - Present
Alexander Mann Solutions March 2014 - February 2015
IT-Online February 2013 - March 2014
GForce HR July 2012 - February 2013
Armada Human Capital July 2011 - June 2012
247HR December 2006 - June 2011
Convergys January 2006 - December 2006
AstraZeneca August 2003 - May 2005
Hewlett-Packard March 2001 - October 2002
Trading Technologies July 1999 - July 2001
Skills
RPO, HRO, International Project..., Human Capital Management, Administration, Account Management, Business Strategy, Business Management, Business Planning, Change Management, ERP, Financial Planning, Government Relations, KPI, Team Leadership, Leadership Development, Mentoring, Program Management, New Business Development, Social Networking, Contract Negotiations, Operations, Outsourcing, Operations Management, Purchasing, Strategic Planning, Quality Assurance, Customer Relations, Risk Management, SAP, Spanish, Problem Solving, Social Media, English, Team Building, Teaching, Team Management, User Experience, Vendor Management, Web 2.0, Web Development, Six Sigma, Lean Manufacturing, Business Process..., Process Mapping, Public Speaking, Blogging, Recruitment/Retention, Global HR, Sourcing
Education
Kansas State University
Cardenas LLC April 2015 - Present
Alexander Mann Solutions March 2014 - February 2015
IT-Online February 2013 - March 2014
GForce HR July 2012 - February 2013
Armada Human Capital July 2011 - June 2012
247HR December 2006 - June 2011
Convergys January 2006 - December 2006
AstraZeneca August 2003 - May 2005
Hewlett-Packard March 2001 - October 2002
Trading Technologies July 1999 - July 2001
Skills
RPO, HRO, International Project..., Human Capital Management, Administration, Account Management, Business Strategy, Business Management, Business Planning, Change Management, ERP, Financial Planning, Government Relations, KPI, Team Leadership, Leadership Development, Mentoring, Program Management, New Business Development, Social Networking, Contract Negotiations, Operations, Outsourcing, Operations Management, Purchasing, Strategic Planning, Quality Assurance, Customer Relations, Risk Management, SAP, Spanish, Problem Solving, Social Media, English, Team Building, Teaching, Team Management, User Experience, Vendor Management, Web 2.0, Web Development, Six Sigma, Lean Manufacturing, Business Process..., Process Mapping, Public Speaking, Blogging, Recruitment/Retention, Global HR, Sourcing
Education
Kansas State University
CHERYL SUMNER CHERYL SUMNER's Convergys Experience June 2004 - March 2006
Job Purchasing Coordinator at Florida A&M University
Industry Higher Education
Experience
Florida A&M University June 2015 - Present
Florida A&M University October 2012 - June 2015
Florida A&M University March 2006 - October 2012
Convergys June 2004 - March 2006
EMBARQ April 1988 - April 2004
Skills
Payroll, Customer Service, Accounts Receivable, Data Entry, Microsoft Word, Public Speaking, Community Outreach, Employee Benefits, Event Planning, Process Scheduler, Procurement, Microsoft Excel, Sales, Microsoft Office, Nonprofits, Accounting, Access, Public Relations, Human Resouce, Purchasing, Leadership, Outlook, PowerPoint, Budgets, QuickBooks, Policy, Management, Training, Teamwork, Analysis, Team Building, Fundraising, Research, Strategic Planning, Process Improvement, Team Leadership, Higher Education
Education
Keiser College 2004 — 2005
ACCOUNTING, ACCOUNTING
Florida A&M University June 2015 - Present
Florida A&M University October 2012 - June 2015
Florida A&M University March 2006 - October 2012
Convergys June 2004 - March 2006
EMBARQ April 1988 - April 2004
Skills
Payroll, Customer Service, Accounts Receivable, Data Entry, Microsoft Word, Public Speaking, Community Outreach, Employee Benefits, Event Planning, Process Scheduler, Procurement, Microsoft Excel, Sales, Microsoft Office, Nonprofits, Accounting, Access, Public Relations, Human Resouce, Purchasing, Leadership, Outlook, PowerPoint, Budgets, QuickBooks, Policy, Management, Training, Teamwork, Analysis, Team Building, Fundraising, Research, Strategic Planning, Process Improvement, Team Leadership, Higher Education
Education
Keiser College 2004 — 2005
ACCOUNTING, ACCOUNTING
Steven Spurlock Steven Spurlock's Convergys Experience April 2004 - April 2008
Job Site Supervisor with Ricoh at 121 Financial Credit Union
Industry Business Supplies and Equipment
Experience
Ricoh Americas Corporation August 2013 - Present
Jacksonville Youth Works, Inc. May 2012 - Present
121 Financial Credit Union May 2010 - August 2013
Ricoh Business Solutions April 2004 - August 2013
Convergys April 2004 - April 2008
Skills
Document Management, Microsoft Office, Excel, PowerPoint, Customer Relations, Document Imaging, Customer Service, Customer Oriented, Asset Managment, Business Development, Microsoft Excel, E-Learning, Innovation, iPhone, Key Account Management, Leadership, Mathematics, New Business Development, Non-profits, Social Networking, Strategic Planning, Problem Solving, Sustainability, Troubleshooting, Account Management, Managed Print Services
Education
Kaplan University 2010 — 2013
Bachelor's, Business Administration, 3.61
Charlton County High 1996 — 2000
High School Diploma
Ricoh Americas Corporation August 2013 - Present
Jacksonville Youth Works, Inc. May 2012 - Present
121 Financial Credit Union May 2010 - August 2013
Ricoh Business Solutions April 2004 - August 2013
Convergys April 2004 - April 2008
Skills
Document Management, Microsoft Office, Excel, PowerPoint, Customer Relations, Document Imaging, Customer Service, Customer Oriented, Asset Managment, Business Development, Microsoft Excel, E-Learning, Innovation, iPhone, Key Account Management, Leadership, Mathematics, New Business Development, Non-profits, Social Networking, Strategic Planning, Problem Solving, Sustainability, Troubleshooting, Account Management, Managed Print Services
Education
Kaplan University 2010 — 2013
Bachelor's, Business Administration, 3.61
Charlton County High 1996 — 2000
High School Diploma
Tammy Douglas Tammy Douglas's Convergys Experience April 2011 - Present
Job Owner at Tammy's Web
Industry Outsourcing/Offshoring
Experience
Convergys April 2011 - Present
Tammy's Web November 2007 - Present
MISSOURI DEPARTMENT OF CORRECTIONS December 2008 - April 2011
2006 to March of 2010 April 2004 - March 2010
Education
Kaplan University 2010 — 2014
Applied Science in IT
SANFORD BROWN ST
in, Computer Multimedia
Convergys April 2011 - Present
Tammy's Web November 2007 - Present
MISSOURI DEPARTMENT OF CORRECTIONS December 2008 - April 2011
2006 to March of 2010 April 2004 - March 2010
Education
Kaplan University 2010 — 2014
Applied Science in IT
SANFORD BROWN ST
in, Computer Multimedia
Alejandra Nevarez Alejandra Nevarez's Convergys Experience January 2012 - May 2012
Job Marketing Intern at Caro Marketing
Industry
Experience
International Bank of Commerce October 2014 - August 2015
bebe stores September 2013 - July 2015
Taco Palenque Alamo Heights January 2014 - October 2014
Convergys January 2012 - May 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Marketing, Retail, Social Media, Fashion, Event Planning, Team Leadership, Time Management, Teamwork, Negotiation, Social Networking
Education
Texas A&M International University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
KEDGE Business School
Bachelor of Business Administration (B.B.A.), Marketing
International Bank of Commerce October 2014 - August 2015
bebe stores September 2013 - July 2015
Taco Palenque Alamo Heights January 2014 - October 2014
Convergys January 2012 - May 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Marketing, Retail, Social Media, Fashion, Event Planning, Team Leadership, Time Management, Teamwork, Negotiation, Social Networking
Education
Texas A&M International University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
KEDGE Business School
Bachelor of Business Administration (B.B.A.), Marketing
Cynthia Rizer's Convergys Experience January 2012 - August 2012
Job Advanced Customer Experience at Convergys
Industry Telecommunications
Experience
Independent Contractor May 2006 - Present
Convergys January 2012 - August 2012
Skills
Project Management, Customer Service, Microsoft Office, Process Scheduler, Troubleshooting, Marketing, Software Installation, Contract Negotiation, Invoicing, Negotiation, Sales, Strategic Planning, Team Building, Analysis, Budgets, Inventory Management, Administration, Management, Time Management, Customer Satisfaction, Process Improvement, Outlook, Training
Education
Kaplan University
Independent Contractor May 2006 - Present
Convergys January 2012 - August 2012
Skills
Project Management, Customer Service, Microsoft Office, Process Scheduler, Troubleshooting, Marketing, Software Installation, Contract Negotiation, Invoicing, Negotiation, Sales, Strategic Planning, Team Building, Analysis, Budgets, Inventory Management, Administration, Management, Time Management, Customer Satisfaction, Process Improvement, Outlook, Training
Education
Kaplan University
Jasmine Bethea's Convergys Experience May 2011 - August 2012
Job Front Desk Agent
Industry Hospitality
Experience
Fairfield Inn & Suites by Marriott June 2015 - Present
N/A October 2014 - January 2015
Windstream Communications August 2012 - August 2014
Convergys May 2011 - August 2012
Gap Inc September 2008 - June 2011
Skills
Customer Service, Sales, Customer Retention, Time Management, Event Planning, Public Speaking
Education
Johnson & Wales University
Bachelor of Science, Marketing
Johnson & Wales University 2006 — 2009
Associate, Applied Science, Fashion Merchandising
Fairfield Inn & Suites by Marriott June 2015 - Present
N/A October 2014 - January 2015
Windstream Communications August 2012 - August 2014
Convergys May 2011 - August 2012
Gap Inc September 2008 - June 2011
Skills
Customer Service, Sales, Customer Retention, Time Management, Event Planning, Public Speaking
Education
Johnson & Wales University
Bachelor of Science, Marketing
Johnson & Wales University 2006 — 2009
Associate, Applied Science, Fashion Merchandising
Janay Lewis Janay Lewis's Convergys Experience Relocation ConsultantGraebel Companies, Inc.May 2014 - Present
Job Askari Events
Industry Events Services
Experience
Convergys Relocation ConsultantGraebel Companies, Inc.May 2014 - Present
Skills
Customer Service, Leadership, Management
Education
Johnson & Wales University 2006 — 2010
Sports, Entertainment, and Event Management
Convergys Relocation ConsultantGraebel Companies, Inc.May 2014 - Present
Skills
Customer Service, Leadership, Management
Education
Johnson & Wales University 2006 — 2010
Sports, Entertainment, and Event Management
Nicolas Bosch Nicolas Bosch's Convergys Experience October 2013 - March 2015
Job iOS | Technical Culture Advisor, at Apple, Inc.
Industry Consumer Electronics
Experience
Apple May 2015 - Present
Apple March 2015 - May 2015
Convergys October 2013 - March 2015
Convergys August 2013 - March 2015
Convergys September 2014 - November 2014
Convergys January 2012 - August 2012
Martinizing Dry Cleaning Franchise August 2010 - February 2012
Skills
Certified Trainer, Customer Service, Administration, Payroll, Scheduling, Facilitation, Subject Matter Experts, Training, Team Leadership, Customer Satisfaction, Communication, Leadership, Performance Management, Coaching, Human Resources, Team Management, Change Management, Mobile Devices, Sales Management, Wireless, Account Management, Customer Retention, Sales
Education
Keiser University-Ft Lauderdale 2014 — 2016
Associate's degree, Information Technology
Apple May 2015 - Present
Apple March 2015 - May 2015
Convergys October 2013 - March 2015
Convergys August 2013 - March 2015
Convergys September 2014 - November 2014
Convergys January 2012 - August 2012
Martinizing Dry Cleaning Franchise August 2010 - February 2012
Skills
Certified Trainer, Customer Service, Administration, Payroll, Scheduling, Facilitation, Subject Matter Experts, Training, Team Leadership, Customer Satisfaction, Communication, Leadership, Performance Management, Coaching, Human Resources, Team Management, Change Management, Mobile Devices, Sales Management, Wireless, Account Management, Customer Retention, Sales
Education
Keiser University-Ft Lauderdale 2014 — 2016
Associate's degree, Information Technology
Amy Kimball Amy Kimball's Convergys Experience March 2011 - Present
Job Lead Core Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2011 - Present
US Bank July 2009 - December 2011
Hillcrest Bank, a Division of NBH Bank, N.A. March 2005 - September 2009
Bank Midwest December 2008 - August 2009
US Safety January 2008 - July 2008
Pizza Hut May 2001 - August 2006
Skills
Leadership, Customer Service, Training, Management, Public Speaking, Time Management, Customer Satisfaction, Outlook, Team Leadership, Strategic Planning, Microsoft Word, Team Building, Teamwork, Coaching, Microsoft Excel, Employee Training, Process Improvement, Communication
Education
Olathe East Highschool 2001 — 2004
Highschool Diploma, Graduate
Johnson County Community College
Business Administration and Management, General
Convergys March 2011 - Present
US Bank July 2009 - December 2011
Hillcrest Bank, a Division of NBH Bank, N.A. March 2005 - September 2009
Bank Midwest December 2008 - August 2009
US Safety January 2008 - July 2008
Pizza Hut May 2001 - August 2006
Skills
Leadership, Customer Service, Training, Management, Public Speaking, Time Management, Customer Satisfaction, Outlook, Team Leadership, Strategic Planning, Microsoft Word, Team Building, Teamwork, Coaching, Microsoft Excel, Employee Training, Process Improvement, Communication
Education
Olathe East Highschool 2001 — 2004
Highschool Diploma, Graduate
Johnson County Community College
Business Administration and Management, General
Rita Ramos, PMP Rita Ramos, PMP's Convergys Experience February 2011 - April 2012
Job Senior Program Manager
Industry Information Technology and Services
Experience
Atos May 2012 - July 2015
Convergys February 2011 - April 2012
Houghton Mifflin Harcourt June 2009 - December 2010
Metavante Banking Solutions March 2008 - March 2009
Harcourt School Publishers October 2007 - January 2008
Motorola June 2007 - October 2007
Sprint Nextel April 1994 - March 2007
Skills
Risk management, Process Improvement, Change Management, Process Development, Program Management, Project Planning, MS Project, Project Execution, Project Delivery, IT Operations, ITIL, IT Strategy, Strategic Planning, Crisis Management, Critical Thinking, Project Management, Requirements Analysis, SharePoint, Project Portfolio..., Cross-functional Team..., CRM, Leadership, Vendor Management, Management, Microsoft Project, Risk Management, PMO, Data Center, Employee Training, Financial Analysis, Reporting, Requirements Gathering, Risk Analysis
Education
Keller Graduate School 2007 — 2008
MBA, Business Administration
DeVry University 2002 — 2005
BSBA, Project Management
Atos May 2012 - July 2015
Convergys February 2011 - April 2012
Houghton Mifflin Harcourt June 2009 - December 2010
Metavante Banking Solutions March 2008 - March 2009
Harcourt School Publishers October 2007 - January 2008
Motorola June 2007 - October 2007
Sprint Nextel April 1994 - March 2007
Skills
Risk management, Process Improvement, Change Management, Process Development, Program Management, Project Planning, MS Project, Project Execution, Project Delivery, IT Operations, ITIL, IT Strategy, Strategic Planning, Crisis Management, Critical Thinking, Project Management, Requirements Analysis, SharePoint, Project Portfolio..., Cross-functional Team..., CRM, Leadership, Vendor Management, Management, Microsoft Project, Risk Management, PMO, Data Center, Employee Training, Financial Analysis, Reporting, Requirements Gathering, Risk Analysis
Education
Keller Graduate School 2007 — 2008
MBA, Business Administration
DeVry University 2002 — 2005
BSBA, Project Management
Sebastian De Freitas Sebastian De Freitas's Convergys Experience September 2002 - January 2007
Job Segment Marketing Analyst at Cambia Health Solutions/Regence Blue Cross Blue Shield
Industry Health, Wellness and Fitness
Experience
Regence BlueCross BlueShield of Oregon December 2009 - Present
Regence BlueCross BlueShield of Oregon February 2007 - December 2009
Convergys September 2002 - January 2007
Skills
Public Speaking, Microsoft Office, Wellness, Healthcare, Microsoft Excel, Strategic Planning, Microsoft Word, Social Media, Customer Service, Medical Translation, Scripting, Commercials, Teleprompter, Booth Staff Training, Event Planning, Event Management, Open Enrollment, Multicultural Marketing, Spanish, Life & Health Insurance..., Research, Employee Engagement, Marketing, Account Management, Leadership, Team Building, Employee Benefits, Health Insurance, Marketing Strategy, Public Relations, Social Media Marketing, Sales, Insurance, Marketing Communications, Advertising
Education
Cambridge ESOL 1995 — 2001
Cambridge University ESOL Division, International Proficiency in English
Instituto Juan XXIII, Uruguay 1993 — 1995
Biology, General
Kaplan University
Life & Health Insurance Producer License
Regence BlueCross BlueShield of Oregon December 2009 - Present
Regence BlueCross BlueShield of Oregon February 2007 - December 2009
Convergys September 2002 - January 2007
Skills
Public Speaking, Microsoft Office, Wellness, Healthcare, Microsoft Excel, Strategic Planning, Microsoft Word, Social Media, Customer Service, Medical Translation, Scripting, Commercials, Teleprompter, Booth Staff Training, Event Planning, Event Management, Open Enrollment, Multicultural Marketing, Spanish, Life & Health Insurance..., Research, Employee Engagement, Marketing, Account Management, Leadership, Team Building, Employee Benefits, Health Insurance, Marketing Strategy, Public Relations, Social Media Marketing, Sales, Insurance, Marketing Communications, Advertising
Education
Cambridge ESOL 1995 — 2001
Cambridge University ESOL Division, International Proficiency in English
Instituto Juan XXIII, Uruguay 1993 — 1995
Biology, General
Kaplan University
Life & Health Insurance Producer License
Trina Washington's Convergys Experience February 2010 - May 2012
Job Salesforce Analyst at Morneau Shepell
Industry Health, Wellness and Fitness
Experience
Morneau Shepell March 2015 - Present
First Data Corporation May 2012 - March 2015
Convergys February 2010 - May 2012
IHG/TEK Systems January 2009 - February 2010
IBM January 2005 - September 2008
BellSouth Telecommunications June 1998 - June 2003
Skills
Call Centers, Customer Service, Outlook, Process Improvement, Business Analysis, Data Entry, Troubleshooting, Telecommunications
Education
Kaplan University 2008 — 2009
Associate's degree, Paralegal Studies
Morneau Shepell March 2015 - Present
First Data Corporation May 2012 - March 2015
Convergys February 2010 - May 2012
IHG/TEK Systems January 2009 - February 2010
IBM January 2005 - September 2008
BellSouth Telecommunications June 1998 - June 2003
Skills
Call Centers, Customer Service, Outlook, Process Improvement, Business Analysis, Data Entry, Troubleshooting, Telecommunications
Education
Kaplan University 2008 — 2009
Associate's degree, Paralegal Studies
Bryant Hernandez's Convergys Experience 2014 - 2015
Job Management Trainee at Enterprise Holdings
Industry Financial Services
Experience
Enterprise Holdings May 2015 - Present
Convergys 2014 - 2015
UC Santa Barbara June 2006 - August 2006
UC Santa Barbara June 2005 - August 2005
Skills
Leadership, Customer Service, Call Centers, Customer Satisfaction
Education
Keiser University-Ft Lauderdale 2011 — 2014
Bachelor of Arts (B.A.), Financial Economics, 3.68 GPA
Enterprise Holdings May 2015 - Present
Convergys 2014 - 2015
UC Santa Barbara June 2006 - August 2006
UC Santa Barbara June 2005 - August 2005
Skills
Leadership, Customer Service, Call Centers, Customer Satisfaction
Education
Keiser University-Ft Lauderdale 2011 — 2014
Bachelor of Arts (B.A.), Financial Economics, 3.68 GPA
Keith Ramsey Ayers Jr. Keith Ramsey Ayers Jr.'s Convergys Experience January 2010 - April 2011
Job Norwegian Air Long Haul Crew
Industry Airlines/Aviation
Experience
Norwegian Air Shuttle September 2014 - Present
Jackson Memorial Hospital April 2013 - Present
Elite Show Services, Inc. August 2012 - February 2014
Weekend Takeoff August 2012 - July 2013
Jackson Memorial Hospital February 2012 - April 2013
Kindred Hospital- Hollywood November 2010 - April 2013
Gentler Care Nursing Services February 2010 - July 2012
Dennis Dean Photography 2012 - 2012
Convergys January 2010 - April 2011
Macy's November 2009 - March 2011
Skills
Nursing, Hospitals, Healthcare, BLS, Healthcare Management, Critical Care, Patient Safety, Clinical Research, Medication..., ACLS, Medical/Surgical, Home Care, EKG, Phlebotomy, Inpatient, PALS, ICU, Wound Care, Acute Care, Patient Education, Pediatrics, Cerner, Telemetry, Cpr Certified, Emergency Medicine, Vital Signs, Quality Improvement, HIPAA, IV, Medicare, Medicaid, Physician Relations, Medical Terminology, Emergency Room, Disease Management, Medical Records, Orthopedic, Managed Care, Patient Advocacy, Physicians, Ambulatory, Public Health, Internal Medicine, JCAHO, Medical Billing, Healthcare Consulting, Meditech, Utilization Management, Clinics, Ambulatory Care
Education
Kaplan University 2009 — 2012
Bachelor of Science (BS), Registered Nursing/Registered Nurse
San Diego City College 2003 — 2005
Associate of Arts (AA), Business Administration and Management, General
Franklin High School 1999 — 2003
High School Diploma, General Studies
Norwegian Air Shuttle September 2014 - Present
Jackson Memorial Hospital April 2013 - Present
Elite Show Services, Inc. August 2012 - February 2014
Weekend Takeoff August 2012 - July 2013
Jackson Memorial Hospital February 2012 - April 2013
Kindred Hospital- Hollywood November 2010 - April 2013
Gentler Care Nursing Services February 2010 - July 2012
Dennis Dean Photography 2012 - 2012
Convergys January 2010 - April 2011
Macy's November 2009 - March 2011
Skills
Nursing, Hospitals, Healthcare, BLS, Healthcare Management, Critical Care, Patient Safety, Clinical Research, Medication..., ACLS, Medical/Surgical, Home Care, EKG, Phlebotomy, Inpatient, PALS, ICU, Wound Care, Acute Care, Patient Education, Pediatrics, Cerner, Telemetry, Cpr Certified, Emergency Medicine, Vital Signs, Quality Improvement, HIPAA, IV, Medicare, Medicaid, Physician Relations, Medical Terminology, Emergency Room, Disease Management, Medical Records, Orthopedic, Managed Care, Patient Advocacy, Physicians, Ambulatory, Public Health, Internal Medicine, JCAHO, Medical Billing, Healthcare Consulting, Meditech, Utilization Management, Clinics, Ambulatory Care
Education
Kaplan University 2009 — 2012
Bachelor of Science (BS), Registered Nursing/Registered Nurse
San Diego City College 2003 — 2005
Associate of Arts (AA), Business Administration and Management, General
Franklin High School 1999 — 2003
High School Diploma, General Studies
Crystal Dawn Prince MBA's Convergys Experience August 2008 - July 2010
Job Stable Industry
Industry Hospital & Health Care
Experience
Halliburton July 2014 - September 2015
Addison Group Chesapeake Subsidiary October 2013 - July 2014
Hobby Lobby June 2012 - September 2013
Sprint July 2010 - October 2011
Convergys August 2008 - July 2010
Foremand and Leathers PC December 2007 - June 2008
Principal Technologies October 2007 - December 2007
Skills
QuickBooks, Accounts Payable, Analysis, Microsoft Office, Leadership, Accounts Receivable, Financial Accounting, Accounting, Financial Statements, Payroll, Access, Tax, Invoicing, Auditing, Bookkeeping, Data Entry, Bank Reconciliation, Finance, Time Management, Microsoft Excel, Balance, PowerPoint, Customer Service, Account Reconciliation, CPA, Sage, General Ledger, Tax Accounting, Corporate Tax, Cash Flow, Tax Returns, Financial Reporting, Internal Audit, Sarbanes-Oxley Act, Outlook, Tax Preparation, Internal Controls, Journal Entries, Accruals, GAAP, Managerial Finance, Office Management, Cash, Teamwork, Inventory Management, Microsoft Word
Education
University of Central Oklahoma 2012 — 2012
CPA Prep, CPA Preperation
Keller Graduate School of Management of DeVry University 2005 — 2008
MBA, Accounting, 3.04
Keller Graduate School of Management of DeVry University 2005 — 2008
Accounting Graduate Certificate, Accounting, 3.04 GPA
University of Oklahoma 1997 — 2004
Bachelor's degree, Adminstrative Leadership
Midwest City High School 1995 — 1997
Diploma, Journalism, 3.25 GPA
Halliburton July 2014 - September 2015
Addison Group Chesapeake Subsidiary October 2013 - July 2014
Hobby Lobby June 2012 - September 2013
Sprint July 2010 - October 2011
Convergys August 2008 - July 2010
Foremand and Leathers PC December 2007 - June 2008
Principal Technologies October 2007 - December 2007
Skills
QuickBooks, Accounts Payable, Analysis, Microsoft Office, Leadership, Accounts Receivable, Financial Accounting, Accounting, Financial Statements, Payroll, Access, Tax, Invoicing, Auditing, Bookkeeping, Data Entry, Bank Reconciliation, Finance, Time Management, Microsoft Excel, Balance, PowerPoint, Customer Service, Account Reconciliation, CPA, Sage, General Ledger, Tax Accounting, Corporate Tax, Cash Flow, Tax Returns, Financial Reporting, Internal Audit, Sarbanes-Oxley Act, Outlook, Tax Preparation, Internal Controls, Journal Entries, Accruals, GAAP, Managerial Finance, Office Management, Cash, Teamwork, Inventory Management, Microsoft Word
Education
University of Central Oklahoma 2012 — 2012
CPA Prep, CPA Preperation
Keller Graduate School of Management of DeVry University 2005 — 2008
MBA, Accounting, 3.04
Keller Graduate School of Management of DeVry University 2005 — 2008
Accounting Graduate Certificate, Accounting, 3.04 GPA
University of Oklahoma 1997 — 2004
Bachelor's degree, Adminstrative Leadership
Midwest City High School 1995 — 1997
Diploma, Journalism, 3.25 GPA
APRIL MILLNER's Convergys Experience June 2009 - April 2011
Job Senior Guest Sales Associate at Discovery Place Inc
Industry Education Management
Experience
Discovery Place Inc December 2014 - Present
Discovery Place, Inc. October 2011 - Present
Convergys June 2009 - April 2011
Advantage Vision Center November 2007 - January 2009
Skills
Public Speaking, Social Media, Customer Service, Teaching, Fundraising, Public Relations, Nonprofits, Microsoft Office, Research, PowerPoint, Community Outreach, Sales, Program Development
Education
Johnson C. Smith University - JCSU 2005 — 2008
English/Language Arts Teacher Education
West Charlotte Senior High
Discovery Place Inc December 2014 - Present
Discovery Place, Inc. October 2011 - Present
Convergys June 2009 - April 2011
Advantage Vision Center November 2007 - January 2009
Skills
Public Speaking, Social Media, Customer Service, Teaching, Fundraising, Public Relations, Nonprofits, Microsoft Office, Research, PowerPoint, Community Outreach, Sales, Program Development
Education
Johnson C. Smith University - JCSU 2005 — 2008
English/Language Arts Teacher Education
West Charlotte Senior High
Jackie Stokes-Alves Jackie Stokes-Alves's Convergys Experience May 2014 - Present
Job Trainer at Convergys
Industry Professional Training & Coaching
Experience
Convergys May 2014 - Present
Convergys January 2014 - May 2014
Convergys September 2013 - January 2014
W.R. Cobb Co. June 2009 - August 2013
Skills
Sales Management, Luxury Goods, Customer Service, Sales Process, Wholesale, Sales, New Business Development, Management, Account Management, Direct Sales, Key Account Management, Cold Calling, Pricing, B2B, International Sales, Sales Operations, Selling, Sales Presentations, Key Account Development, Customer Retention, Merchandising, Retail, Leadership, Team Building, Training, Customer Satisfaction, Time Management, Team Leadership, Operations Management, Forecasting, Purchasing, Coaching, Recruiting
Education
Johnson and Wales University 2012 — 2015
Bachelor's degree, Business Administration, Management and Operations
Convergys May 2014 - Present
Convergys January 2014 - May 2014
Convergys September 2013 - January 2014
W.R. Cobb Co. June 2009 - August 2013
Skills
Sales Management, Luxury Goods, Customer Service, Sales Process, Wholesale, Sales, New Business Development, Management, Account Management, Direct Sales, Key Account Management, Cold Calling, Pricing, B2B, International Sales, Sales Operations, Selling, Sales Presentations, Key Account Development, Customer Retention, Merchandising, Retail, Leadership, Team Building, Training, Customer Satisfaction, Time Management, Team Leadership, Operations Management, Forecasting, Purchasing, Coaching, Recruiting
Education
Johnson and Wales University 2012 — 2015
Bachelor's degree, Business Administration, Management and Operations
April Archibald April Archibald's Convergys Experience March 2004 - September 2006
Job Collections Specialist at RentPath
Industry Internet
Experience
RentPath October 2014 - Present
Better Buy Glass August 2013 - October 2014
Integrity Financial Partners December 2009 - June 2012
NCO Financial Systems September 2006 - November 2008
Convergys March 2004 - September 2006
Education
Johnson County Community College 2001 — 2002
Lansing High School 1997 — 2001
High School
RentPath October 2014 - Present
Better Buy Glass August 2013 - October 2014
Integrity Financial Partners December 2009 - June 2012
NCO Financial Systems September 2006 - November 2008
Convergys March 2004 - September 2006
Education
Johnson County Community College 2001 — 2002
Lansing High School 1997 — 2001
High School
Jessica R Williams's Convergys Experience May 2013 - Present
Job Technical Support at Convergys
Industry Consumer Services
Experience
Convergys Corporation May 2013 - Present
Convergys May 2013 - Present
Ultimate Workforce Solutions LLC 2015 - 2015
Baxters Technology July 2011 - May 2013
Skills
Technical Support, Customer Service, Human Resources
Education
Kaplan University 2009 — 2012
Bachelor's Degree, Business Administration, Management and Operations
Hign-Tech Institute - Orlando 2005 — 2007
Associate's Degree, Computer Networking and Security
Convergys Corporation May 2013 - Present
Convergys May 2013 - Present
Ultimate Workforce Solutions LLC 2015 - 2015
Baxters Technology July 2011 - May 2013
Skills
Technical Support, Customer Service, Human Resources
Education
Kaplan University 2009 — 2012
Bachelor's Degree, Business Administration, Management and Operations
Hign-Tech Institute - Orlando 2005 — 2007
Associate's Degree, Computer Networking and Security
Kathryn Cottle Kathryn Cottle's Convergys Experience August 2008 - April 2010
Job Fulltime Student at California Coast University
Industry Outsourcing/Offshoring
Experience
California Coast University After Hours ManagerSutter Health/Sutter Physician ServicesDecember 2011 - August 2013
Keiser University August 2010 - December 2011
Convergys August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation March 2001 - August 2008
Convergys, Corporation September 2000 - August 2008
Convergys, Corporation September 2000 - March 2001
Convergys, Corporation June 2000 - September 2000
Convergys, Corporation January 2000 - September 2000
Skills
IEX, Vendor Management, Operations Management, Customer Service, Process Improvement, Workforce Management, Call Center, Human Resources, Coaching, Team Building, Process Scheduler, Microsoft Office
Education
California Coast University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 3.80
Keiser College 2010 — 2011
Associates of Science, Medical Assisting
Cottonwood High School 1980 — 1983
Diploma, Generals
California Coast University After Hours ManagerSutter Health/Sutter Physician ServicesDecember 2011 - August 2013
Keiser University August 2010 - December 2011
Convergys August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation March 2001 - August 2008
Convergys, Corporation September 2000 - August 2008
Convergys, Corporation September 2000 - March 2001
Convergys, Corporation June 2000 - September 2000
Convergys, Corporation January 2000 - September 2000
Skills
IEX, Vendor Management, Operations Management, Customer Service, Process Improvement, Workforce Management, Call Center, Human Resources, Coaching, Team Building, Process Scheduler, Microsoft Office
Education
California Coast University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 3.80
Keiser College 2010 — 2011
Associates of Science, Medical Assisting
Cottonwood High School 1980 — 1983
Diploma, Generals
Jarvis Phillips Jarvis Phillips's Convergys Experience October 2010 - July 2012
Job Warehouse Mgr at Ultra Tech Inc
Industry Facilities Services
Experience
Energy Life and Wellness - AdvoCare Distributors January 2014 - Present
Ultra Tech Inc March 2013 - Present
Life Vantage Independent Distributor July 2012 - February 2013
Fanatics, Inc. September 2012 - January 2013
Convergys October 2010 - July 2012
CJax May 2005 - August 2011
DCPS January 1994 - May 2005
Skills
Customer Service, Call Center, Sales, Technical Support, Teamwork, Mac OS X, Help Desk Support, Troubleshooting, Operating Systems, XP, Team Leadership, Windows, Management, Microsoft Office, Call Centers, Team Building, Outlook, Networking, Coaching, Leadership, Training, Leadership Development, Time Management, Customer Satisfaction, Spray Paint, Spraying Application, Account Management, Budgets, Inventory Management, OS X, Payroll, Process Scheduler, Recruiting, Selling, Social Networking, Software Documentation, System Administration, Access, Marketing, Customer Retention, Data Entry, PowerPoint, Program Management, Microsoft Excel, Process Improvement, Project Management, Administration, Retail, Operations Management, Project Planning
Education
Kaplan University 2008 — 2013
A/S, Web development/ Net
Kaplan University-Davenport Campus 2008 — 2010
Associate of Science (AS), Web Design
Kaplan University-Davenport Campus
Energy Life and Wellness - AdvoCare Distributors January 2014 - Present
Ultra Tech Inc March 2013 - Present
Life Vantage Independent Distributor July 2012 - February 2013
Fanatics, Inc. September 2012 - January 2013
Convergys October 2010 - July 2012
CJax May 2005 - August 2011
DCPS January 1994 - May 2005
Skills
Customer Service, Call Center, Sales, Technical Support, Teamwork, Mac OS X, Help Desk Support, Troubleshooting, Operating Systems, XP, Team Leadership, Windows, Management, Microsoft Office, Call Centers, Team Building, Outlook, Networking, Coaching, Leadership, Training, Leadership Development, Time Management, Customer Satisfaction, Spray Paint, Spraying Application, Account Management, Budgets, Inventory Management, OS X, Payroll, Process Scheduler, Recruiting, Selling, Social Networking, Software Documentation, System Administration, Access, Marketing, Customer Retention, Data Entry, PowerPoint, Program Management, Microsoft Excel, Process Improvement, Project Management, Administration, Retail, Operations Management, Project Planning
Education
Kaplan University 2008 — 2013
A/S, Web development/ Net
Kaplan University-Davenport Campus 2008 — 2010
Associate of Science (AS), Web Design
Kaplan University-Davenport Campus
Janet Weaver Janet Weaver's Convergys Experience July 2010 - January 2011
Job Account Executive at BM2Freight
Industry Financial Services
Experience
BM2Freight March 2014 - Present
Vantiv January 2011 - Present
Convergys July 2010 - January 2011
Skills
Banking, Credit, Financial Services, Portfolio Management, Payments, Business Analysis, Financial Analysis, Vendor Management, Risk Management
Education
Kaplan University 2009 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Northern Kentucky University
BM2Freight March 2014 - Present
Vantiv January 2011 - Present
Convergys July 2010 - January 2011
Skills
Banking, Credit, Financial Services, Portfolio Management, Payments, Business Analysis, Financial Analysis, Vendor Management, Risk Management
Education
Kaplan University 2009 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Northern Kentucky University
Cindy Wilds Cindy Wilds's Convergys Experience January 2013 - March 2013
Job Direct Suport Staff at NextStep for Life
Industry Mental Health Care
Experience
NextStep for Life September 2014 - Present
Reliable Home Care March 2014 - August 2014
LifeSkills May 2013 - February 2014
Convergys January 2013 - March 2013
UniGroup, Inc March 2001 - January 2012
Fireman’s Fund Insurance Company February 1996 - March 2001
National General Insurance Company February 1989 - February 1996
Skills
Transportation, Customer Service, Training, Customer Retention, Putting Out Fires, Operations Management, Customer Satisfaction, Building Customer..., Putting the Customer..., Microsoft Excel, Logistics, Team Building, Trucking, Customer Experience..., Shipping, Freight, Budgets, Customer Loyalty..., Contract Negotiation, LTL, Outlook, Management, Leadership, Process Improvement, Corporate Relocation, Microsoft Office, Truckload, Microsoft Word, Administrative..., Office Management, Purchasing, Accounts Payable, Event Planning, Customer Satisfaction..., Container, Time Management, Customer Oriented, Insurance
Education
LifeSkills 2013 — 2013
Med Tech Level 1, A+
Several classes through employers 1989 — 2012
Joliet Junior College 1977 — 1978
Advanced ShorthandAdvanced Typing
Joliet East High School 1974 — 1977
Diploma, General Studies
Insurance Institute of AmericaSt Louis Mo
INS 21 & INS 22 & INS 23
NextStep for Life September 2014 - Present
Reliable Home Care March 2014 - August 2014
LifeSkills May 2013 - February 2014
Convergys January 2013 - March 2013
UniGroup, Inc March 2001 - January 2012
Fireman’s Fund Insurance Company February 1996 - March 2001
National General Insurance Company February 1989 - February 1996
Skills
Transportation, Customer Service, Training, Customer Retention, Putting Out Fires, Operations Management, Customer Satisfaction, Building Customer..., Putting the Customer..., Microsoft Excel, Logistics, Team Building, Trucking, Customer Experience..., Shipping, Freight, Budgets, Customer Loyalty..., Contract Negotiation, LTL, Outlook, Management, Leadership, Process Improvement, Corporate Relocation, Microsoft Office, Truckload, Microsoft Word, Administrative..., Office Management, Purchasing, Accounts Payable, Event Planning, Customer Satisfaction..., Container, Time Management, Customer Oriented, Insurance
Education
LifeSkills 2013 — 2013
Med Tech Level 1, A+
Several classes through employers 1989 — 2012
Joliet Junior College 1977 — 1978
Advanced ShorthandAdvanced Typing
Joliet East High School 1974 — 1977
Diploma, General Studies
Insurance Institute of AmericaSt Louis Mo
INS 21 & INS 22 & INS 23
Veronica Blake Veronica Blake's Convergys Experience August 2010 - June 2012
Job server/host/bartender/ at Applebees International
Industry Restaurants
Experience
Applebees International February 2012 - Present
Convergys August 2010 - June 2012
PoFolks Restaurants June 2011 - February 2012
Skills
Customer Service, Billing Systems, Call Center, Technical Support, Windows Services, Money, Typing, Food Industry, Bartending, Hosting, Expos, Servers
Education
Kaplan College-Dallas 2010 — 2011
Applebees International February 2012 - Present
Convergys August 2010 - June 2012
PoFolks Restaurants June 2011 - February 2012
Skills
Customer Service, Billing Systems, Call Center, Technical Support, Windows Services, Money, Typing, Food Industry, Bartending, Hosting, Expos, Servers
Education
Kaplan College-Dallas 2010 — 2011
Tracy Mahoney's Convergys Experience November 2011 - February 2012
Job Director of Government Sales at Fastenair Corporation
Industry Aviation & Aerospace
Experience
Fastenair Corporation July 2014 - Present
Dillards July 2012 - July 2014
Convergys November 2011 - February 2012
ICE Corporation August 2010 - July 2011
The T Mahoney Company January 2000 - December 2005
Game Guy January 1993 - May 2004
Skills
Manufacturing, Inventory Control, Supply Chain, Continuous Improvement, Inventory Management, Materials Management, Accounting, Ledger, Reconciling, Balance, Financial Reporting, Full Cycle Accounting, Journal Entries, Invoice Processing, Bill Payment, Warranty Administration, Parts, Efficiency Improvement, Government Contracts, DFAR, RFQ, Sourcing & Procurement, Competitive Bidding, Contract Mgmt, Personnel Training, New Store Development, Cash Control, Daily Operations, Managing Others, Employee Hiring, Training New Hires, Firing, Management
Education
Kansas State University 2009 — 2011
BS, Business Management: Supply Chain & Operations
Wichita HS Southeast
Diploma
Fastenair Corporation July 2014 - Present
Dillards July 2012 - July 2014
Convergys November 2011 - February 2012
ICE Corporation August 2010 - July 2011
The T Mahoney Company January 2000 - December 2005
Game Guy January 1993 - May 2004
Skills
Manufacturing, Inventory Control, Supply Chain, Continuous Improvement, Inventory Management, Materials Management, Accounting, Ledger, Reconciling, Balance, Financial Reporting, Full Cycle Accounting, Journal Entries, Invoice Processing, Bill Payment, Warranty Administration, Parts, Efficiency Improvement, Government Contracts, DFAR, RFQ, Sourcing & Procurement, Competitive Bidding, Contract Mgmt, Personnel Training, New Store Development, Cash Control, Daily Operations, Managing Others, Employee Hiring, Training New Hires, Firing, Management
Education
Kansas State University 2009 — 2011
BS, Business Management: Supply Chain & Operations
Wichita HS Southeast
Diploma
Gary Guine Gary Guine's Convergys Experience August 2011 - November 2011
Job Escalation Lead Specialist at Time Warner Cable
Industry Consumer Services
Experience
Time Warner Cable September 2013 - Present
Folger Automotive January 2012 - Present
Convergys August 2011 - November 2011
Dillards June 2010 - June 2011
Skills
Automotive Technician, Customer service..., Entry level Management, Customer Satisfaction, Customer Service, Consultative Selling, Customer Relations, Hiring
Education
Kaplan University 2009 — 2010
Business Administration, Finance, Management, and Marketing
Richmond Community College 1997 — 1997
High School Diploma, G.E.D
Time Warner Cable September 2013 - Present
Folger Automotive January 2012 - Present
Convergys August 2011 - November 2011
Dillards June 2010 - June 2011
Skills
Automotive Technician, Customer service..., Entry level Management, Customer Satisfaction, Customer Service, Consultative Selling, Customer Relations, Hiring
Education
Kaplan University 2009 — 2010
Business Administration, Finance, Management, and Marketing
Richmond Community College 1997 — 1997
High School Diploma, G.E.D
Emily Brinston's Convergys Experience August 2007 - May 2012
Job Team Leader at Convergys corporation
Industry Outsourcing/Offshoring
Experience
Convergys corporation January 2000 - Present
Convergys August 2007 - May 2012
Skills
BPO, Outsourcing, Call Centers, Workforce Management, Operations Management, Service Delivery, Transition Management, Vendor Management, Process Improvement, Sla, Customer Satisfaction, Team Management, Contact Centers, Customer Experience, Performance Management, Recruiting, Team Leadership, Management, Business Process..., Call Center, Customer Service, Employee Relations
Education
Kansas State University 1991 — 2001
BS, Business Economics
Convergys corporation January 2000 - Present
Convergys August 2007 - May 2012
Skills
BPO, Outsourcing, Call Centers, Workforce Management, Operations Management, Service Delivery, Transition Management, Vendor Management, Process Improvement, Sla, Customer Satisfaction, Team Management, Contact Centers, Customer Experience, Performance Management, Recruiting, Team Leadership, Management, Business Process..., Call Center, Customer Service, Employee Relations
Education
Kansas State University 1991 — 2001
BS, Business Economics
Debony Burrowes, MAOM, Six Sigma Black Belt Debony Burrowes, MAOM, Six Sigma Black Belt's Convergys Experience May 2012 - February 2014
Job Marketing Manager, Consumer Marketing at The New York Times
Industry Publishing
Experience
The New York Times February 2014 - Present
Convergys May 2012 - February 2014
SOTAC Magazine July 2004 - July 2012
WOGR July 2009 - April 2012
D&B March 2007 - February 2008
D&B January 2005 - February 2007
D&B 2002 - 2004
D&B 1999 - 2002
D&B February 1997 - December 1998
The Charlotte Observer March 1996 - February 1997
Skills
Leadership, CRM, Strategic Planning, Business Development, Program Management, Coaching, Business Planning, Sales, Entrepreneurship, B2B, Training, Project Management, Budgets
Education
Villanova University 2011 — 2011
SSBBC
University of Phoenix 2002 — 2004
Masters
Johnson C. Smith University - JCSU
Bachelors
The Masters School
Diploma
The New York Times February 2014 - Present
Convergys May 2012 - February 2014
SOTAC Magazine July 2004 - July 2012
WOGR July 2009 - April 2012
D&B March 2007 - February 2008
D&B January 2005 - February 2007
D&B 2002 - 2004
D&B 1999 - 2002
D&B February 1997 - December 1998
The Charlotte Observer March 1996 - February 1997
Skills
Leadership, CRM, Strategic Planning, Business Development, Program Management, Coaching, Business Planning, Sales, Entrepreneurship, B2B, Training, Project Management, Budgets
Education
Villanova University 2011 — 2011
SSBBC
University of Phoenix 2002 — 2004
Masters
Johnson C. Smith University - JCSU
Bachelors
The Masters School
Diploma
Yolanda Hines's Convergys Experience April 2008 - August 2008
Job Courteous Customer Service Professional
Industry Financial Services
Experience
TeleTech December 2008 - April 2010
NCO Group April 2008 - August 2008
Convergys April 2008 - August 2008
PLS Financial December 2006 - April 2007
Education
Kaplan University 2005 — 2010
Bachelor
Kaplan University
Associate degree in Arts and Science
TeleTech December 2008 - April 2010
NCO Group April 2008 - August 2008
Convergys April 2008 - August 2008
PLS Financial December 2006 - April 2007
Education
Kaplan University 2005 — 2010
Bachelor
Kaplan University
Associate degree in Arts and Science
Catherine VonFange's Convergys Experience 1995 - 2000
Job Marketing Research Consultant
Industry Market Research
Experience
Quackenbush & Associates January 2015 - Present
SRBI January 2008 - Present
Abt Associates April 2005 - April 2015
Yankelovich 2002 - 2005
Convergys 1995 - 2000
Charles, Charles & Associates 1985 - 1995
Skills
Marketing Research, Qualitative Research, Segmentation, Data Analysis, Strategy, Survey Design, Market Research, Quantitative Research, Customer Insight, Management Consulting, Analytics, Survey Research, Business Intelligence, Focus Groups, Strategic Planning, Quantitative Analytics, Social Media, New Business Development
Education
Kansas State University 1974 — 1978
Derby Sr. High 1964 — 1969
Quackenbush & Associates January 2015 - Present
SRBI January 2008 - Present
Abt Associates April 2005 - April 2015
Yankelovich 2002 - 2005
Convergys 1995 - 2000
Charles, Charles & Associates 1985 - 1995
Skills
Marketing Research, Qualitative Research, Segmentation, Data Analysis, Strategy, Survey Design, Market Research, Quantitative Research, Customer Insight, Management Consulting, Analytics, Survey Research, Business Intelligence, Focus Groups, Strategic Planning, Quantitative Analytics, Social Media, New Business Development
Education
Kansas State University 1974 — 1978
Derby Sr. High 1964 — 1969
Mohan Krishna PMP®, ITIL's Convergys Experience June 2005 - September 2006
Job Senior IT Professional
Industry Hospital & Health Care
Experience
Walgreens April 2007 - Present
Convergys June 2005 - September 2006
The Bank of new york April 2004 - April 2005
Pfizer inc October 2001 - March 2004
Blockbuster Inc February 2000 - January 2001
Handango October 1999 - January 2000
Covansys 1998 - 1999
Skills
Portal Technologies, Architecture, Enterprise Search, Change Management, SAML, Identity Management, Access Control..., Project Management, Product Development, SOA, J2EE Application..., J2EE Web Services, Mobile Architecture, J2EE Application..., Java Enterprise Edition, SPML, Active Directory, Virtual Directory Server, Oracle OAM Suite, Security Architecture, TOGAF, Solution Architecture, JMS, Integration, EAI, Java, SDLC, IT Strategy, Weblogic, ESB, Oracle, Application Architecture, Data Warehousing, Master Data Management, Data Modeling, ETL, Requirements Analysis, Enterprise Architecture, Websphere, Software Project..., Agile Methodologies, Web Services, Data Integration, Middleware, PMP, IT Management, WebSphere Application..., Agile Project Management, SOAP, Business Process
Education
Karnatak University
Masters in Engineering
Sri Venkateswara University
Bachelors in Technology
Walgreens April 2007 - Present
Convergys June 2005 - September 2006
The Bank of new york April 2004 - April 2005
Pfizer inc October 2001 - March 2004
Blockbuster Inc February 2000 - January 2001
Handango October 1999 - January 2000
Covansys 1998 - 1999
Skills
Portal Technologies, Architecture, Enterprise Search, Change Management, SAML, Identity Management, Access Control..., Project Management, Product Development, SOA, J2EE Application..., J2EE Web Services, Mobile Architecture, J2EE Application..., Java Enterprise Edition, SPML, Active Directory, Virtual Directory Server, Oracle OAM Suite, Security Architecture, TOGAF, Solution Architecture, JMS, Integration, EAI, Java, SDLC, IT Strategy, Weblogic, ESB, Oracle, Application Architecture, Data Warehousing, Master Data Management, Data Modeling, ETL, Requirements Analysis, Enterprise Architecture, Websphere, Software Project..., Agile Methodologies, Web Services, Data Integration, Middleware, PMP, IT Management, WebSphere Application..., Agile Project Management, SOAP, Business Process
Education
Karnatak University
Masters in Engineering
Sri Venkateswara University
Bachelors in Technology
John Biordi's Convergys Experience April 1996 - May 2007
Job Training Team Lead, BP USPL
Industry Education Management
Experience
BP September 2013 - Present
CVS Caremark July 2008 - September 2013
Independent Consultant May 2007 - July 2008
Convergys April 1996 - May 2007
Norwest Financial Leasing 1989 - 1993
Skills
Instructional Design, Captivate, E-Learning, Needs Analysis, SnagIt, Training Delivery, Instructor-led Training, Learning Management..., Blended Learning, Adult Education, Performance Consulting, Training, Curriculum Design, Curriculum Development, Project Management, Staff Development, Process Improvement, Software Documentation, Performance Management, Articulate Suite, Consulting, Employee Training, Workshop Facilitation, Six Sigma, Management, ADDIE, Leadership Development, Project Portfolio..., Organizational..., Technical Writing, Technical Training, Leadership, Hands-on Training, Visio, Adobe Acrobat, Onboarding, Organizational..., Talent Management, Coaching, Program Management, SharePoint, Interviews, Change Management, Team Building, Knowledge Management, Educational Technology, Call Centers, Team Leadership, Data Analysis, Learning & Development...
Education
Loyola University Chicago 2004 — 2007
MEd, Research Methodology Education
Quinlan School of Business, Loyola University Chicago 1993 — 1995
Cert. Adult and Corporate Instructional Management, Training and Development
Keller Graduate School of Management of DeVry University 1990 — 1992
MBA, Business Administration
BP September 2013 - Present
CVS Caremark July 2008 - September 2013
Independent Consultant May 2007 - July 2008
Convergys April 1996 - May 2007
Norwest Financial Leasing 1989 - 1993
Skills
Instructional Design, Captivate, E-Learning, Needs Analysis, SnagIt, Training Delivery, Instructor-led Training, Learning Management..., Blended Learning, Adult Education, Performance Consulting, Training, Curriculum Design, Curriculum Development, Project Management, Staff Development, Process Improvement, Software Documentation, Performance Management, Articulate Suite, Consulting, Employee Training, Workshop Facilitation, Six Sigma, Management, ADDIE, Leadership Development, Project Portfolio..., Organizational..., Technical Writing, Technical Training, Leadership, Hands-on Training, Visio, Adobe Acrobat, Onboarding, Organizational..., Talent Management, Coaching, Program Management, SharePoint, Interviews, Change Management, Team Building, Knowledge Management, Educational Technology, Call Centers, Team Leadership, Data Analysis, Learning & Development...
Education
Loyola University Chicago 2004 — 2007
MEd, Research Methodology Education
Quinlan School of Business, Loyola University Chicago 1993 — 1995
Cert. Adult and Corporate Instructional Management, Training and Development
Keller Graduate School of Management of DeVry University 1990 — 1992
MBA, Business Administration
Novelette Nelson's Convergys Experience 2005 - 2006
Job Independent Learning & Development Speciali at .
Industry Wireless
Experience
. Learning and Development SpecialistIndependent ConsultantJanuary 2006 - January 2013
Delta Air Lines July 2009 - January 2011
Novelette Nelson 2007 - July 2009
Convergys 2005 - 2006
AT&T Wireless 1996 - 2005
Skills
Instructional Design, Instructor-led Training, Content Development, Leadership, Training, Training Delivery, Change Management, Needs Analysis, ADDIE, Call Centers, Captivate, E-Learning, Leadership Development, Talent Management, Employee Engagement, Conflict Resolution, Blended Learning, Employee Training, Adult Education, Learning Management, Workshop Facilitation
Education
Kean University 1988 — 1992
. Learning and Development SpecialistIndependent ConsultantJanuary 2006 - January 2013
Delta Air Lines July 2009 - January 2011
Novelette Nelson 2007 - July 2009
Convergys 2005 - 2006
AT&T Wireless 1996 - 2005
Skills
Instructional Design, Instructor-led Training, Content Development, Leadership, Training, Training Delivery, Change Management, Needs Analysis, ADDIE, Call Centers, Captivate, E-Learning, Leadership Development, Talent Management, Employee Engagement, Conflict Resolution, Blended Learning, Employee Training, Adult Education, Learning Management, Workshop Facilitation
Education
Kean University 1988 — 1992
Patrick Toal's Convergys Experience August 2008 - December 2008
Job Student at PCI
Industry Hospital & Health Care
Experience
Headmasters Salon January 2012 - Present
Affinitas October 2011 - January 2012
Games 2U June 2011 - October 2011
Harrisonville Emergency Medical Services November 2010 - May 2011
T-Mobile December 2008 - May 2010
Convergys August 2008 - December 2008
PaySpot September 2007 - June 2008
Argus Health Systems August 2006 - July 2007
UPS March 2005 - July 2007
Skills
Time Management, Customer Service, Public Relations, Invoicing, Technical Support, Telephone Skills, Medical Billing, Insurance, Mobile Devices, Appointment Scheduling, Microsoft Office, Outlook
Education
Pinnacle Career Institute-Lawrence 2013 — 2014
Certified Medical Assistant, Health Services/Allied Health/Health Sciences, General, B
Johnson County Community College 1997 — 2012
Liberal Arts, Emergency Medical Technology/Technician (EMT Paramedic), 3.75 GPA
Harrisonville Emergency Medical Services 2010 — 2011
EMT-B, Prehospital Emergency Care, A
Olathe North High School 1994 — 1997
High School Diploma, Secondary Education, 3.75 GPA
Headmasters Salon January 2012 - Present
Affinitas October 2011 - January 2012
Games 2U June 2011 - October 2011
Harrisonville Emergency Medical Services November 2010 - May 2011
T-Mobile December 2008 - May 2010
Convergys August 2008 - December 2008
PaySpot September 2007 - June 2008
Argus Health Systems August 2006 - July 2007
UPS March 2005 - July 2007
Skills
Time Management, Customer Service, Public Relations, Invoicing, Technical Support, Telephone Skills, Medical Billing, Insurance, Mobile Devices, Appointment Scheduling, Microsoft Office, Outlook
Education
Pinnacle Career Institute-Lawrence 2013 — 2014
Certified Medical Assistant, Health Services/Allied Health/Health Sciences, General, B
Johnson County Community College 1997 — 2012
Liberal Arts, Emergency Medical Technology/Technician (EMT Paramedic), 3.75 GPA
Harrisonville Emergency Medical Services 2010 — 2011
EMT-B, Prehospital Emergency Care, A
Olathe North High School 1994 — 1997
High School Diploma, Secondary Education, 3.75 GPA
Ramu Guduri's Convergys Experience 2001 - 2007
Job Manager at Deloitte
Industry Information Technology and Services
Experience
Deloitte August 2015 - Present
PatientPoint® April 2015 - July 2015
PatientPoint® April 2013 - April 2015
NCR September 2007 - March 2013
Convergys 2001 - 2007
Skills
Web Services, Agile Methodologies, Software Development, Unix, Requirements Analysis, SDLC, Shell Scripting, SOA, Integration, Software Project..., Oracle, Architectures, Security, XML, Operating Systems, C#, Architecture, Java, Scrum, Requirements Gathering, Agile Project Management, Software Engineering, JSP, JavaScript, Spring, C, MySQL, JIRA, Resource Management, New Client..., Product Development
Education
Kakatiya University
Deloitte August 2015 - Present
PatientPoint® April 2015 - July 2015
PatientPoint® April 2013 - April 2015
NCR September 2007 - March 2013
Convergys 2001 - 2007
Skills
Web Services, Agile Methodologies, Software Development, Unix, Requirements Analysis, SDLC, Shell Scripting, SOA, Integration, Software Project..., Oracle, Architectures, Security, XML, Operating Systems, C#, Architecture, Java, Scrum, Requirements Gathering, Agile Project Management, Software Engineering, JSP, JavaScript, Spring, C, MySQL, JIRA, Resource Management, New Client..., Product Development
Education
Kakatiya University
Bin Chen, PMP's Convergys Experience June 2008 - October 2008
Job Senior Systems Engineer, Project Manager
Industry Information Technology and Services
Experience
AEGIS.net, Inc. November 2009 - Present
AEGIS.net, Inc. October 2008 - Present
InterImage October 2008 - March 2009
Convergys June 2008 - October 2008
Convergys February 2003 - October 2005
Convergys January 2000 - February 2003
FedEx 1996 - 1998
Skills
Weblogic, Software Development, Unix, Java, Solaris, Oracle, Microsoft SQL Server, Testing, XML, Perl, VMware, F5 BigIP, Red Hat Linux, SQL, Performance Tuning, Performance Testing, ITIL, Rational Quality Manager, Shell Scripting, Agile Methodologies, JIRA, Confluence, Data Center, System Administration, LoadRunner, Virtualization, Integration, Databases, Servers, Enterprise Software, Java Enterprise Edition, Troubleshooting, IIS, Websphere, Linux, SharePoint, vSphere, Requirements Analysis, Windows, Solarwinds, Software Documentation, Unix Shell Scripting, Enterprise Architecture, SOA, Storage Area Networks, SDLC, Software Project..., Microsoft Exchange, Architecture, Cloud Computing
Education
Kansas State University 1993 — 1996
M.S., Computer Science
University of Saskatchewan 1991 — 1993
M.S., Applied Mathmatics and Numerical Computation
AEGIS.net, Inc. November 2009 - Present
AEGIS.net, Inc. October 2008 - Present
InterImage October 2008 - March 2009
Convergys June 2008 - October 2008
Convergys February 2003 - October 2005
Convergys January 2000 - February 2003
FedEx 1996 - 1998
Skills
Weblogic, Software Development, Unix, Java, Solaris, Oracle, Microsoft SQL Server, Testing, XML, Perl, VMware, F5 BigIP, Red Hat Linux, SQL, Performance Tuning, Performance Testing, ITIL, Rational Quality Manager, Shell Scripting, Agile Methodologies, JIRA, Confluence, Data Center, System Administration, LoadRunner, Virtualization, Integration, Databases, Servers, Enterprise Software, Java Enterprise Edition, Troubleshooting, IIS, Websphere, Linux, SharePoint, vSphere, Requirements Analysis, Windows, Solarwinds, Software Documentation, Unix Shell Scripting, Enterprise Architecture, SOA, Storage Area Networks, SDLC, Software Project..., Microsoft Exchange, Architecture, Cloud Computing
Education
Kansas State University 1993 — 1996
M.S., Computer Science
University of Saskatchewan 1991 — 1993
M.S., Applied Mathmatics and Numerical Computation
LAKSHMINARASIMHAN GRANDHE [LAKSHMAN GRANDHE]'s Convergys Experience January 2004 - December 2005
Job Business Systems Analyst at Florida Blue
Industry Information Technology and Services
Experience
UST Global May 2015 - Present
Florida Blue May 2015 - Present
NorthgateArinso May 2006 - Present
AT&T January 2006 - March 2006
Convergys January 2004 - December 2005
American Red Cross July 2003 - December 2003
Discovery Communications October 2002 - March 2003
Aetna January 2000 - September 2002
City of Charlotte January 1999 - December 1999
Skills
Quality Assurance, Technical Documentation, SAP HR, Requirements Analysis, SDLC, Testing, Business Analysis, Integration, Business Process, ERP, SAP ERP, Systems Analysis, SAP R/3, Requirements Gathering, SAP Implementation, Business Process Design, Data Migration, SAP Netweaver, SAP Portal, Solution Architecture, Business Intelligence, Disaster Recovery, SAPScript, ESS, IDOC, Smartforms, WebDynpro, ECC, BAPI, ALV, SD, SAP BW
Education
Karnatak University
Engineer's Degree, Computer Science
UST Global May 2015 - Present
Florida Blue May 2015 - Present
NorthgateArinso May 2006 - Present
AT&T January 2006 - March 2006
Convergys January 2004 - December 2005
American Red Cross July 2003 - December 2003
Discovery Communications October 2002 - March 2003
Aetna January 2000 - September 2002
City of Charlotte January 1999 - December 1999
Skills
Quality Assurance, Technical Documentation, SAP HR, Requirements Analysis, SDLC, Testing, Business Analysis, Integration, Business Process, ERP, SAP ERP, Systems Analysis, SAP R/3, Requirements Gathering, SAP Implementation, Business Process Design, Data Migration, SAP Netweaver, SAP Portal, Solution Architecture, Business Intelligence, Disaster Recovery, SAPScript, ESS, IDOC, Smartforms, WebDynpro, ECC, BAPI, ALV, SD, SAP BW
Education
Karnatak University
Engineer's Degree, Computer Science
Ken Downs's Convergys Experience December 1996 - February 2008
Job Sr. Manager Healthcare Information Technology Solutions at Quest Diagnostics
Industry Insurance
Experience
Quest Diagnostics May 2013 - Present
EyeMed Vision Care, Division of Luxottica Retail January 2009 - April 2013
Northern Kentucky University August 2010 - May 2011
Convergys December 1996 - February 2008
AT&T October 1979 - December 1996
Skills
Project Management, Project Planning, SDLC, Network Administration, Business Intelligence, Process Improvement, Scrum, Management, Enterprise Software, Software Development, Integration, Requirements Analysis, IT Strategy, Agile Methodologies, Leadership, Linux, Java, Risk Management, Budgets, Weblogic, Software Project..., Web Applications, Spring, Web Development, .NET, C#, Java Enterprise Edition
Education
Kansas State University
MS, Computer Science
The Ohio State University
BS, Computer Science
Xavier University
MBA, Management
Quest Diagnostics May 2013 - Present
EyeMed Vision Care, Division of Luxottica Retail January 2009 - April 2013
Northern Kentucky University August 2010 - May 2011
Convergys December 1996 - February 2008
AT&T October 1979 - December 1996
Skills
Project Management, Project Planning, SDLC, Network Administration, Business Intelligence, Process Improvement, Scrum, Management, Enterprise Software, Software Development, Integration, Requirements Analysis, IT Strategy, Agile Methodologies, Leadership, Linux, Java, Risk Management, Budgets, Weblogic, Software Project..., Web Applications, Spring, Web Development, .NET, C#, Java Enterprise Edition
Education
Kansas State University
MS, Computer Science
The Ohio State University
BS, Computer Science
Xavier University
MBA, Management
Karen McGrover's Convergys Experience 1991 - 1997
Job Assistant Director/PreK Teacher at Prep Academy Schools
Industry Primary/Secondary Education
Experience
Prep Academy Schools August 2012 - Present
Prep Academy Schools August 2011 - August 2012
Prep Academy Schools August 2008 - August 2011
Convergys 1991 - 1997
Skills
Teaching, Lesson Planning, Curriculum Design, Curriculum Development, Tutoring, Early Childhood..., Classroom, Classroom Management, Elementary Education, Staff Development, Writing, Editing
Education
Jones International University 2006 — 2008
M.Ed., Elementary Education
Miami University 1986 — 1990
BS, Marketing, Statistics
Prep Academy Schools August 2012 - Present
Prep Academy Schools August 2011 - August 2012
Prep Academy Schools August 2008 - August 2011
Convergys 1991 - 1997
Skills
Teaching, Lesson Planning, Curriculum Design, Curriculum Development, Tutoring, Early Childhood..., Classroom, Classroom Management, Elementary Education, Staff Development, Writing, Editing
Education
Jones International University 2006 — 2008
M.Ed., Elementary Education
Miami University 1986 — 1990
BS, Marketing, Statistics
Jeanette Bournes's Convergys Experience 2000 - 2004
Job Senior Human Resources Manager at CCC Information Services
Industry Computer Software
Experience
CCC Information Services February 2004 - Present
Convergys 2000 - 2004
Aon 1999 - 2000
Atlantic Mutual 1991 - 1999
Skills
Talent Management, Performance Management, HRIS, Talent Acquisition, Onboarding, Recruiting, Human Resources, Personnel Management, Employee Relations, Deferred Compensation, Organizational..., Change Management, Benefits Administration, Leadership, Training, Management
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Masters of Human Resources Management, Human Resouces Management
Dominican University
Bachelor of Arts (B.A.), Sociology and Business Administration
CCC Information Services February 2004 - Present
Convergys 2000 - 2004
Aon 1999 - 2000
Atlantic Mutual 1991 - 1999
Skills
Talent Management, Performance Management, HRIS, Talent Acquisition, Onboarding, Recruiting, Human Resources, Personnel Management, Employee Relations, Deferred Compensation, Organizational..., Change Management, Benefits Administration, Leadership, Training, Management
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Masters of Human Resources Management, Human Resouces Management
Dominican University
Bachelor of Arts (B.A.), Sociology and Business Administration
Joy Macaisa, MPM's Convergys Experience June 1993 - November 2002
Job Southwind Consultant at The Advisory Board Company
Industry Hospital & Health Care
Experience
The Advisory Board Company April 2014 - Present
Munroe Regional Medical Center December 2012 - April 2014
Munroe Regional Medical Center October 2011 - December 2012
Citrus Memorial Health System March 2010 - October 2011
Convergys June 1993 - November 2002
Skills
MS Project, MS Office Suite, MS Publisher, Process Improvement, Management, Project Management, Project Planning, CRM, Strategic Planning, Analysis, Human Resources, Business Development, Marketing, Recruiting, Time Management, Advertising, Invoicing, Lotus Notes, Microsoft Office, Microsoft Publisher, Software Documentation
Education
Keller Graduate School of Management of DeVry University 1997 — 1999
Masters, Project Management
Northern Illinois University 1987 — 1991
BS, Mathematics, Minor in Business Administration
Glenbard North H.S. 1982 — 1986
HS Diploma
The Advisory Board Company April 2014 - Present
Munroe Regional Medical Center December 2012 - April 2014
Munroe Regional Medical Center October 2011 - December 2012
Citrus Memorial Health System March 2010 - October 2011
Convergys June 1993 - November 2002
Skills
MS Project, MS Office Suite, MS Publisher, Process Improvement, Management, Project Management, Project Planning, CRM, Strategic Planning, Analysis, Human Resources, Business Development, Marketing, Recruiting, Time Management, Advertising, Invoicing, Lotus Notes, Microsoft Office, Microsoft Publisher, Software Documentation
Education
Keller Graduate School of Management of DeVry University 1997 — 1999
Masters, Project Management
Northern Illinois University 1987 — 1991
BS, Mathematics, Minor in Business Administration
Glenbard North H.S. 1982 — 1986
HS Diploma
Angela Watson, MBA's Convergys Experience October 2008 - April 2011
Job Program Director at Marvin Academy After School/Summer Camp
Industry Education Management
Experience
Marvin Academy - After School/Summer Camp September 2014 - Present
THE TRAINING ASSOCIATES February 2013 - Present
JUST-US-KIDS - AFTER SCHOOL/SUMMER CAMP September 2013 - Present
Charlotte Works Toastmaster Club February 2013 - June 2014
Charlotte Works November 2012 - January 2014
MARVIN ACADEMY, AFTER SCHOOL/SUMMER CAMP June 2010 - December 2012
Family Dollar May 2012 - August 2012
Convergys October 2008 - April 2011
United Family Services / Safe Alliance January 2007 - January 2008
Lansing Community College August 2001 - May 2005
Skills
Management, Training & Development, Leadership, Customer Service, Team Building, Instructor-led Training, Microsoft Office, Outlook, PowerPoint, Troubleshooting, Visio, Access, Interviews, Business Strategy, Strategic Planning, Microsoft Excel, Microsoft Word, Help Desk Support, Entrepreneurship, Public Speaking, Data Analysis, Business Process..., Business Process Mapping, Marketing Strategy, Resourceful..., Customer Retention, Customer Engagement, Windows Sharepoint..., QuickBooks, Spreadsheets, Lotus Notes, Moodle, Revenue Enhancement, Windows Live, Microsoft Office..., quicken 2001, spreadsheets analysis, SmartOffice CRM Solution, Axys 3, Morningstar, Oracle/Siebel, Remedy User, Cleo software, Grandslam software, Comtrac software, CAD/CAM, Blackboard, POS Manager, PDC unit, Training
Education
UNC Charlotte 2013 — 2013
Certificate - Extended Academic Program, Business Process Management
Jones International University 2009 — 2012
Master of Business Administration, Global Enterprise Management, 3.75
Philadelphia University 1991 — 1995
Bachelor of Science, Fashion Apparel Management
Marvin Academy - After School/Summer Camp September 2014 - Present
THE TRAINING ASSOCIATES February 2013 - Present
JUST-US-KIDS - AFTER SCHOOL/SUMMER CAMP September 2013 - Present
Charlotte Works Toastmaster Club February 2013 - June 2014
Charlotte Works November 2012 - January 2014
MARVIN ACADEMY, AFTER SCHOOL/SUMMER CAMP June 2010 - December 2012
Family Dollar May 2012 - August 2012
Convergys October 2008 - April 2011
United Family Services / Safe Alliance January 2007 - January 2008
Lansing Community College August 2001 - May 2005
Skills
Management, Training & Development, Leadership, Customer Service, Team Building, Instructor-led Training, Microsoft Office, Outlook, PowerPoint, Troubleshooting, Visio, Access, Interviews, Business Strategy, Strategic Planning, Microsoft Excel, Microsoft Word, Help Desk Support, Entrepreneurship, Public Speaking, Data Analysis, Business Process..., Business Process Mapping, Marketing Strategy, Resourceful..., Customer Retention, Customer Engagement, Windows Sharepoint..., QuickBooks, Spreadsheets, Lotus Notes, Moodle, Revenue Enhancement, Windows Live, Microsoft Office..., quicken 2001, spreadsheets analysis, SmartOffice CRM Solution, Axys 3, Morningstar, Oracle/Siebel, Remedy User, Cleo software, Grandslam software, Comtrac software, CAD/CAM, Blackboard, POS Manager, PDC unit, Training
Education
UNC Charlotte 2013 — 2013
Certificate - Extended Academic Program, Business Process Management
Jones International University 2009 — 2012
Master of Business Administration, Global Enterprise Management, 3.75
Philadelphia University 1991 — 1995
Bachelor of Science, Fashion Apparel Management
Loretta Leandro's Convergys Experience 1987 - 1995
Job Sr IT PgM/Project Manager at AT&T Mobility
Industry Information Technology and Services
Experience
AT&T December 2001 - Present
Convergys 1987 - 1995
Skills
Cross-functional Team..., Requirements Analysis, Unix, PMP, Testing, SDLC, Management, Oracle, Analysis, Vendor Management, System Deployment, Integration, Software Project..., Telecommunications, PMO, Visio, Program Management
Education
Orlando College 1990 — 1992
MBA, Business
Johnson & Wales University 1979 — 1984
BS, Computer Science
AT&T December 2001 - Present
Convergys 1987 - 1995
Skills
Cross-functional Team..., Requirements Analysis, Unix, PMP, Testing, SDLC, Management, Oracle, Analysis, Vendor Management, System Deployment, Integration, Software Project..., Telecommunications, PMO, Visio, Program Management
Education
Orlando College 1990 — 1992
MBA, Business
Johnson & Wales University 1979 — 1984
BS, Computer Science
Biju Scaria's Convergys Experience September 2010 - August 2011
Job Technical Consultant at IBM software labs
Industry Information Technology and Services
Experience
ADP April 2015 - Present
IBM Software Labs August 2011 - January 2015
Convergys September 2010 - August 2011
Verizon Data Services September 2007 - August 2010
Wipro Technologies April 2004 - September 2007
Skills
Unix Shell Scripting, Unix, Testing, SDLC, Requirements Analysis, Shell Scripting, SQL, Perl, Linux, PL/SQL, Oracle, Solution Architecture, Web Services, Business Analysis, C, VBScript, XML, Java, C++, AIX, Database Design, Software Design, Software Engineering, Cloud Computing, Distributed Systems, Virtualization, Software Development, Agile Methodologies, UML
Education
Kannur University
ADP April 2015 - Present
IBM Software Labs August 2011 - January 2015
Convergys September 2010 - August 2011
Verizon Data Services September 2007 - August 2010
Wipro Technologies April 2004 - September 2007
Skills
Unix Shell Scripting, Unix, Testing, SDLC, Requirements Analysis, Shell Scripting, SQL, Perl, Linux, PL/SQL, Oracle, Solution Architecture, Web Services, Business Analysis, C, VBScript, XML, Java, C++, AIX, Database Design, Software Design, Software Engineering, Cloud Computing, Distributed Systems, Virtualization, Software Development, Agile Methodologies, UML
Education
Kannur University
Marcie Ansari, MBA/HRM's Convergys Experience May 2007 - May 2010
Job Human Resources Representative at Sears Holdings Corporation
Industry Human Resources
Experience
Sears Holdings Corporation January 2013 - Present
Portfolio Recovery Associates, Inc. August 2010 - November 2012
Convergys May 2007 - May 2010
Spherion (Hewitt) February 2007 - May 2007
HKA Enterprises (Duke Energy) May 2006 - December 2006
Office Team December 2005 - May 2006
Charlotte Mecklenburg Schools August 2003 - June 2005
Skills
Interviewing, Talent Acquisition, Sourcing, Coaching, Hiring, HRIS, Employee Benefits, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Recruiting, Interviews, Talent Management, Human Resources, Customer Service, PeopleSoft, New Hire Orientations, Training, Management, Onboarding, Applicant Tracking..., Temporary Staffing, College Recruiting, Screening, Temporary Placement, Job Fairs, Employee Relations, Workforce Planning, Performance Management
Education
University of Phoenix 2005 — 2007
MBA/HRM, Business, Human Resources
Johnson C. Smith University - JCSU 1999 — 2003
BS, Biology
Sears Holdings Corporation January 2013 - Present
Portfolio Recovery Associates, Inc. August 2010 - November 2012
Convergys May 2007 - May 2010
Spherion (Hewitt) February 2007 - May 2007
HKA Enterprises (Duke Energy) May 2006 - December 2006
Office Team December 2005 - May 2006
Charlotte Mecklenburg Schools August 2003 - June 2005
Skills
Interviewing, Talent Acquisition, Sourcing, Coaching, Hiring, HRIS, Employee Benefits, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Recruiting, Interviews, Talent Management, Human Resources, Customer Service, PeopleSoft, New Hire Orientations, Training, Management, Onboarding, Applicant Tracking..., Temporary Staffing, College Recruiting, Screening, Temporary Placement, Job Fairs, Employee Relations, Workforce Planning, Performance Management
Education
University of Phoenix 2005 — 2007
MBA/HRM, Business, Human Resources
Johnson C. Smith University - JCSU 1999 — 2003
BS, Biology
Viktor Sofronov's Convergys Experience September 2004 - May 2006
Job Security Architect at Presidio Networked Solutions
Industry Information Technology and Services
Experience
Presidio Networked Solutions May 2006 - Present
Convergys September 2004 - May 2006
Volo Communications 2003 - September 2004
Skills
Cisco Technologies, Network Security, Data Center, VoIP, Virtualization, Firewalls, CCNA, VPN, Cisco IOS, CCNP, Integration, Switches, Network Administration, Network Architecture, Storage, IP, Storage Area Networks, Servers, LAN-WAN, Network Design, Security, WAN, Routing, DNS, Unified Communications, VMware, TCP/IP, Windows Server, Active Directory, Network Engineering, Routers, Disaster Recovery, Cisco Nexus, Cloud Computing, BGP
Education
Kazan State University 1995 — 1999
Financial Management, Business Administration and Management, General
Presidio Networked Solutions May 2006 - Present
Convergys September 2004 - May 2006
Volo Communications 2003 - September 2004
Skills
Cisco Technologies, Network Security, Data Center, VoIP, Virtualization, Firewalls, CCNA, VPN, Cisco IOS, CCNP, Integration, Switches, Network Administration, Network Architecture, Storage, IP, Storage Area Networks, Servers, LAN-WAN, Network Design, Security, WAN, Routing, DNS, Unified Communications, VMware, TCP/IP, Windows Server, Active Directory, Network Engineering, Routers, Disaster Recovery, Cisco Nexus, Cloud Computing, BGP
Education
Kazan State University 1995 — 1999
Financial Management, Business Administration and Management, General
Ravi Kandukuri's Convergys Experience 2005 - 2006
Job Senior Software Dev Engineer at Mitchell International
Industry Information Technology and Services
Experience
Mitchell International March 2015 - Present
Verizon July 2014 - March 2015
Smith Micro Software May 2010 - July 2014
Smart IMS June 2006 - May 2010
AIG March 2007 - September 2009
Convergys 2005 - 2006
Perot Systems 2003 - 2005
Skills
Java Enterprise Edition, Hibernate, JMS, Struts, Spring, WebSphere MQ, Agile Methodologies, SOA, Weblogic, Requirements Analysis, Java, SQL, PL/SQL, Solution Architecture, Websphere, JSP, SOAP, UML, Ant, REST, Dojo, Groovy, Grails, JSF, ILOG, XML, EJB, Oracle, Web Services, Unix, Tomcat, Servlets, Eclipse, Microsoft SQL Server, Unix Shell Scripting, AJAX, JDBC, JavaScript, Core Java, Shell Scripting, JIRA, MySQL, Apache, Analytics, Hadoop, Red Hat Linux, Ganglia, Nagios, J2EE Application..., Linux
Education
Kakatiya University 1993 — 1997
B.Tech, Mechanical
Kakatiya University 1993 — 1997
B.Tech, Mechanical Engineering
St Gabriels
Mitchell International March 2015 - Present
Verizon July 2014 - March 2015
Smith Micro Software May 2010 - July 2014
Smart IMS June 2006 - May 2010
AIG March 2007 - September 2009
Convergys 2005 - 2006
Perot Systems 2003 - 2005
Skills
Java Enterprise Edition, Hibernate, JMS, Struts, Spring, WebSphere MQ, Agile Methodologies, SOA, Weblogic, Requirements Analysis, Java, SQL, PL/SQL, Solution Architecture, Websphere, JSP, SOAP, UML, Ant, REST, Dojo, Groovy, Grails, JSF, ILOG, XML, EJB, Oracle, Web Services, Unix, Tomcat, Servlets, Eclipse, Microsoft SQL Server, Unix Shell Scripting, AJAX, JDBC, JavaScript, Core Java, Shell Scripting, JIRA, MySQL, Apache, Analytics, Hadoop, Red Hat Linux, Ganglia, Nagios, J2EE Application..., Linux
Education
Kakatiya University 1993 — 1997
B.Tech, Mechanical
Kakatiya University 1993 — 1997
B.Tech, Mechanical Engineering
St Gabriels
Paola Kerns's Convergys Experience 1998 - 2004
Job Strategic Account Manager
Industry Telecommunications
Experience
Shoes For Crews 2012 - Present
Office Depot 2004 - 2007
Convergy's 1998 - 2004
Skills
Telecommunications, Wireless, GSM, VoIP, IP, 3G, Telephony, Ethernet, UMTS, LTE, Call Centers, SDH, Fiber Optics, Transmission, CDMA, MPLS, 2G, Broadband
Education
Kaplan University 2012 — 2013
Bachelor of Business Administration (B.B.A.)
Shoes For Crews 2012 - Present
Office Depot 2004 - 2007
Convergy's 1998 - 2004
Skills
Telecommunications, Wireless, GSM, VoIP, IP, 3G, Telephony, Ethernet, UMTS, LTE, Call Centers, SDH, Fiber Optics, Transmission, CDMA, MPLS, 2G, Broadband
Education
Kaplan University 2012 — 2013
Bachelor of Business Administration (B.B.A.)
Jason Brandau's Convergys Experience December 2013 - Present
Job Manager Recruiting at Convergys
Industry Staffing and Recruiting
Experience
Convergys December 2013 - Present
Aerotek Professional Services May 2008 - November 2013
Aerotek Scientific May 2007 - April 2010
MRI Network--Olathe August 2002 - March 2007
Sprint 2001 - 2001
Skills
Staffing Services, Temporary Placement, Recruiting, Human Resources, College Recruiting, Technical Recruiting, Interviews, Cold Calling, Performance Management, Internet Recruiting, Sourcing, Training, Microsoft Office, Temporary Staffing, Applicant Tracking..., Customer Service, Talent Acquisition, Healthcare, Management, Onboarding, Leadership, Contract Recruitment, Team Building
Education
Kansas State University 1996 — 2000
BA, Sociology
Kirksville High School 1995 — 1998
Convergys December 2013 - Present
Aerotek Professional Services May 2008 - November 2013
Aerotek Scientific May 2007 - April 2010
MRI Network--Olathe August 2002 - March 2007
Sprint 2001 - 2001
Skills
Staffing Services, Temporary Placement, Recruiting, Human Resources, College Recruiting, Technical Recruiting, Interviews, Cold Calling, Performance Management, Internet Recruiting, Sourcing, Training, Microsoft Office, Temporary Staffing, Applicant Tracking..., Customer Service, Talent Acquisition, Healthcare, Management, Onboarding, Leadership, Contract Recruitment, Team Building
Education
Kansas State University 1996 — 2000
BA, Sociology
Kirksville High School 1995 — 1998
Jennifer Eritano's Convergys Experience June 2004 - November 2010
Job at Minacs
Industry Consumer Services
Experience
The Minacs Group January 2011 - Present
Jennifer Houze Photography June 2007 - Present
Aditya Birla Minacs November 2010 - December 2010
Convergys June 2004 - November 2010
EDS February 2002 - June 2004
American Book Publishing February 2002 - February 2004
Charles Zhang and Associates June 2000 - December 2001
Kaechele Publications September 1998 - December 1999
MTV January 1998 - March 1998
Buffalo Bill Historical Center November 1996 - March 1997
Skills
Management, Team Leadership, Customer Satisfaction, Coaching, Outsourcing, Operations Management, Performance Management, Team Management, Process Improvement, Leadership, Business Analysis, Change Management, Customer Service, Cross-functional Team..., Call Centers, Forecasting, Customer Experience, Program Management, Analysis, Employee Training, Account Management, Analytics, Business Development, Business Planning, CRM, Team Building, Strategy, Telecommunications, Sales, Customer Retention
Education
Kalamazoo College 1994 — 1998
BA, Economics and Business
The Minacs Group January 2011 - Present
Jennifer Houze Photography June 2007 - Present
Aditya Birla Minacs November 2010 - December 2010
Convergys June 2004 - November 2010
EDS February 2002 - June 2004
American Book Publishing February 2002 - February 2004
Charles Zhang and Associates June 2000 - December 2001
Kaechele Publications September 1998 - December 1999
MTV January 1998 - March 1998
Buffalo Bill Historical Center November 1996 - March 1997
Skills
Management, Team Leadership, Customer Satisfaction, Coaching, Outsourcing, Operations Management, Performance Management, Team Management, Process Improvement, Leadership, Business Analysis, Change Management, Customer Service, Cross-functional Team..., Call Centers, Forecasting, Customer Experience, Program Management, Analysis, Employee Training, Account Management, Analytics, Business Development, Business Planning, CRM, Team Building, Strategy, Telecommunications, Sales, Customer Retention
Education
Kalamazoo College 1994 — 1998
BA, Economics and Business
Emma Maldonado's Convergys Experience 1997 - 2001
Job Travel Consultant at ICE Gallery
Industry Entertainment
Experience
ICE Gallery November 2013 - Present
Staples 2010 - 2012
Walt Disney World 2007 - 2010
AIG 2001 - 2007
Convergys 1997 - 2001
The New York Times 1985 - 1993
Skills
Team Leadership, Contract Negotiation, Marketing Strategy, Sales, Team Building, CRM, Microsoft Office, Process Improvement, Strategic Planning, Cold Calling, Leadership, Customer Service, Recruiting, Salesforce.com, Account Management, Employee Benefits, Pricing, Human Resources, Call Centers, Budgets
Education
Stetson University 1997 — 1997
Katherine Gibbs School 1980 — 1982
Associate of Arts (AA), Business Administration and Management, General
ICE Gallery November 2013 - Present
Staples 2010 - 2012
Walt Disney World 2007 - 2010
AIG 2001 - 2007
Convergys 1997 - 2001
The New York Times 1985 - 1993
Skills
Team Leadership, Contract Negotiation, Marketing Strategy, Sales, Team Building, CRM, Microsoft Office, Process Improvement, Strategic Planning, Cold Calling, Leadership, Customer Service, Recruiting, Salesforce.com, Account Management, Employee Benefits, Pricing, Human Resources, Call Centers, Budgets
Education
Stetson University 1997 — 1997
Katherine Gibbs School 1980 — 1982
Associate of Arts (AA), Business Administration and Management, General
Henry J Chambers Jr., CCNA MNCM's Convergys Experience 2004 - 2005
Job Assistant Implementation Officer / Probation Officer at Georgia Department of Community Supervision
Industry Computer Networking
Experience
Georgia Department of Community Supervision July 2015 - Present
Clean Corp. January 2011 - Present
Georgia Department of Correction May 2006 - June 2015
Yardi Systems Inc. June 2012 - July 2013
Comcast June 2005 - December 2005
Convergys 2004 - 2005
Sprint PCS 2002 - 2004
Skills
Access, Enforcement, Courts, Public Relations, Training, Public Speaking, Law Enforcement, Microsoft Office, Community Outreach, Customer Service, Government, Project Management, Interviews, Customer Satisfaction, Hearings, Leadership, Policy, PowerPoint, Leadership Development, Team Leadership, Coaching, Microsoft Excel, Team Building, Management, Program Management, Event Planning, Research, Microsoft Word, Problem Solving, Fundraising, Program Development, Social Networking, Process Improvement, Analysis, Time Management, Troubleshooting, Recruiting, Staff Development, Software Documentation, Outlook, Budgets, Project Planning, System Administration, Networking, Change Management, Network Design
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Master’s Degree, Information Security (Networking), 3.6
Tennessee State University 2000 — 2005
BS, Criminal Justice
New Jersey City University 1999 — 2000
BS, Criminal Justice, 3.8
Georgia Department of Community Supervision July 2015 - Present
Clean Corp. January 2011 - Present
Georgia Department of Correction May 2006 - June 2015
Yardi Systems Inc. June 2012 - July 2013
Comcast June 2005 - December 2005
Convergys 2004 - 2005
Sprint PCS 2002 - 2004
Skills
Access, Enforcement, Courts, Public Relations, Training, Public Speaking, Law Enforcement, Microsoft Office, Community Outreach, Customer Service, Government, Project Management, Interviews, Customer Satisfaction, Hearings, Leadership, Policy, PowerPoint, Leadership Development, Team Leadership, Coaching, Microsoft Excel, Team Building, Management, Program Management, Event Planning, Research, Microsoft Word, Problem Solving, Fundraising, Program Development, Social Networking, Process Improvement, Analysis, Time Management, Troubleshooting, Recruiting, Staff Development, Software Documentation, Outlook, Budgets, Project Planning, System Administration, Networking, Change Management, Network Design
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Master’s Degree, Information Security (Networking), 3.6
Tennessee State University 2000 — 2005
BS, Criminal Justice
New Jersey City University 1999 — 2000
BS, Criminal Justice, 3.8
Bibek Mitra's Convergys Experience 1994 - 2004
Job Computer Software Professional & Outside Sales
Industry Computer Software
Experience
MassMutual Financial Group 2005 - 2006
Sears Holdings Corporation 2004 - 2005
Convergys 1994 - 2004
Experian (formerly Direct Mareting Technology) 1988 - 1993
Skills
SQL, XML, C++, Java, Software Development, SDLC, Microsoft SQL Server
Education
Judson University 1986 — 1988
Bachelor's degree, Computer Science
Judson University
Bachelors, Computer Science
Knox College
MassMutual Financial Group 2005 - 2006
Sears Holdings Corporation 2004 - 2005
Convergys 1994 - 2004
Experian (formerly Direct Mareting Technology) 1988 - 1993
Skills
SQL, XML, C++, Java, Software Development, SDLC, Microsoft SQL Server
Education
Judson University 1986 — 1988
Bachelor's degree, Computer Science
Judson University
Bachelors, Computer Science
Knox College
Melody Seabron's Convergys Experience October 2010 - June 2013
Job Commerial voice over artist
Industry Entertainment
Experience
Hear the Real Thing June 2013 - Present
Convergys October 2010 - June 2013
Convergys October 2010 - June 2013
J Lodge May 2008 - October 2010
Visions Family Services October 2005 - January 2006
Skills
Quality Assurance, Quality Management, Quality Auditing, Process Improvement, Software Documentation, Business Process..., Software Quality..., Iso 9000, Quality System, CMMI, Supplier Quality, ISO, Quality Control, Employee Training, TQM, Call Centers, Customer Satisfaction, Vendor Management, Microsoft Office, Customer Service, Management, Team Building, Problem Solving, Training, Communication
Education
Kaplan University 2006 — 2011
Associate of Science (AS), Medical Office Management/Administration
Hear the Real Thing June 2013 - Present
Convergys October 2010 - June 2013
Convergys October 2010 - June 2013
J Lodge May 2008 - October 2010
Visions Family Services October 2005 - January 2006
Skills
Quality Assurance, Quality Management, Quality Auditing, Process Improvement, Software Documentation, Business Process..., Software Quality..., Iso 9000, Quality System, CMMI, Supplier Quality, ISO, Quality Control, Employee Training, TQM, Call Centers, Customer Satisfaction, Vendor Management, Microsoft Office, Customer Service, Management, Team Building, Problem Solving, Training, Communication
Education
Kaplan University 2006 — 2011
Associate of Science (AS), Medical Office Management/Administration
Felicia Downing's Convergys Experience February 2012 - April 2013
Job Information Technology
Industry Information Technology and Services
Experience
Convergys February 2012 - April 2013
Lionbridge January 2011 - January 2012
Dish Network September 2008 - September 2009
Palm Beach Metro Transmporation April 2006 - May 2008
Queens Long Island Medical Group June 2003 - December 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Research, Windows
Education
Keiser University-Ft Lauderdale 2011 — 2014
Associate of Science (A.S.), Information Technology, 3.46 GPA
Convergys February 2012 - April 2013
Lionbridge January 2011 - January 2012
Dish Network September 2008 - September 2009
Palm Beach Metro Transmporation April 2006 - May 2008
Queens Long Island Medical Group June 2003 - December 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Research, Windows
Education
Keiser University-Ft Lauderdale 2011 — 2014
Associate of Science (A.S.), Information Technology, 3.46 GPA
Sherrod Avery's Convergys Experience September 2004 - October 2006
Job Sales Associate at Scott Clark's Toyota
Industry Retail
Experience
Scott Clark's Toyota January 2015 - Present
Allstate Financial Services, LLC November 2006 - October 2014
Convergys September 2004 - October 2006
Peak Fitness November 2003 - August 2004
Skills
Microsoft Office, Sales, Financial Accounting, Accounts Payable, Accounts Receivable, Outlook, Management, Project Management, Proofreading, Time Management, People-oriented, Goal Oriented, Learning Quickly, Quick Thinker, Flexibility, Accounting, Financial Analysis, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Leadership, Microsoft Word, Team Building
Education
Johnson C. Smith University - JCSU 1998 — 2003
Bachelor of Arts (BA), Business Management & Sports Management
Scott Clark's Toyota January 2015 - Present
Allstate Financial Services, LLC November 2006 - October 2014
Convergys September 2004 - October 2006
Peak Fitness November 2003 - August 2004
Skills
Microsoft Office, Sales, Financial Accounting, Accounts Payable, Accounts Receivable, Outlook, Management, Project Management, Proofreading, Time Management, People-oriented, Goal Oriented, Learning Quickly, Quick Thinker, Flexibility, Accounting, Financial Analysis, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Leadership, Microsoft Word, Team Building
Education
Johnson C. Smith University - JCSU 1998 — 2003
Bachelor of Arts (BA), Business Management & Sports Management
Kendrick Vaughn's Convergys Experience April 2003 - April 2004
Job Human Resources ~ Call Center Management
Industry Human Resources
Experience
Apple September 2012 - Present
DeKalb County Government July 2011 - January 2012
Walmart.com September 2006 - March 2009
UT Medical Group April 2004 - September 2006
Convergys April 2003 - April 2004
Skills
Outstanding Customer..., Call Center, Human Capital Management, ACD, IVR, Workforce Management, E-services, eCommunications, Team Motivator, Team Building, Team Leadership, Managing Employees, Workforce Training, Talent Selection, Learning Management, Decisiveness, ADDIE, PeopleSoft, IDX, Email Management, Excel, PowerPoint, Budgets, Call Centers, Customer Service, Management, Microsoft Excel, Personnel Management, Project Planning
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
Master of Human Resource Management, General Management Concentration
The University of Southern Mississippi 1997 — 2001
Bachelor of Science, Community Health Science
Apple September 2012 - Present
DeKalb County Government July 2011 - January 2012
Walmart.com September 2006 - March 2009
UT Medical Group April 2004 - September 2006
Convergys April 2003 - April 2004
Skills
Outstanding Customer..., Call Center, Human Capital Management, ACD, IVR, Workforce Management, E-services, eCommunications, Team Motivator, Team Building, Team Leadership, Managing Employees, Workforce Training, Talent Selection, Learning Management, Decisiveness, ADDIE, PeopleSoft, IDX, Email Management, Excel, PowerPoint, Budgets, Call Centers, Customer Service, Management, Microsoft Excel, Personnel Management, Project Planning
Education
Keller Graduate School of Management of DeVry University 2008 — 2011
Master of Human Resource Management, General Management Concentration
The University of Southern Mississippi 1997 — 2001
Bachelor of Science, Community Health Science
Khadija MishaL's Convergys Experience October 2006 - September 2007
Job Distribution Associate ATCO Gas
Industry Oil & Energy
Experience
Savers April 2009 - September 2009
ATCO Gas March 2009 - September 2009
Northlands December 2008 - January 2009
Convergys October 2006 - September 2007
Skills
Customer Service, Inventory Management
Education
Grant MacEwan University 2007 — 2009
Karachi University
Savers April 2009 - September 2009
ATCO Gas March 2009 - September 2009
Northlands December 2008 - January 2009
Convergys October 2006 - September 2007
Skills
Customer Service, Inventory Management
Education
Grant MacEwan University 2007 — 2009
Karachi University
Ross Culver's Convergys Experience June 2000 - November 2009
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Convergys June 2000 - November 2009
Sears, Roebuck and Co. June 1995 - November 1999
Circuit City January 1990 - September 1994
Skills
Outstanding..., Sales Management, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Microsoft Word, International Sales, Direct Sales, Internet, Internet Explorer, Sales Process, Sales Leadership..., Sales, Multiple Disciplines, Customer Experience, Wellness, Web Applications, Web Development, Small Business, Business Intelligence, Well-organized, Creative Writing, Business, Customer Service, Fitness, Hospitals, Leadership, Network Administration, Problem Solving, QuickBooks, Adobe Acrobat, Books, Wireless Networking, Social Networking, Social Skills, Social Media, Software Development, Medical Devices, Merchandising, Pharmaceutical Industry, Pharmacy Automation, Pharmaceutics, Pharmaceutical Sales, Pharmacology, Healthcare Information..., Healthcare, Healthcare Management, Health, Health Insurance, Pharmacy Technicians
Education
University of Phoenix 1997 — 1998
Bachelor of Science (BS), Computer Science
Keiser College 1996 — 1998
Associate of Science (A.S.), Computer Science
Convergys June 2000 - November 2009
Sears, Roebuck and Co. June 1995 - November 1999
Circuit City January 1990 - September 1994
Skills
Outstanding..., Sales Management, Microsoft Office, Microsoft Excel, Microsoft SQL Server, Microsoft Word, International Sales, Direct Sales, Internet, Internet Explorer, Sales Process, Sales Leadership..., Sales, Multiple Disciplines, Customer Experience, Wellness, Web Applications, Web Development, Small Business, Business Intelligence, Well-organized, Creative Writing, Business, Customer Service, Fitness, Hospitals, Leadership, Network Administration, Problem Solving, QuickBooks, Adobe Acrobat, Books, Wireless Networking, Social Networking, Social Skills, Social Media, Software Development, Medical Devices, Merchandising, Pharmaceutical Industry, Pharmacy Automation, Pharmaceutics, Pharmaceutical Sales, Pharmacology, Healthcare Information..., Healthcare, Healthcare Management, Health, Health Insurance, Pharmacy Technicians
Education
University of Phoenix 1997 — 1998
Bachelor of Science (BS), Computer Science
Keiser College 1996 — 1998
Associate of Science (A.S.), Computer Science
Darlene Sage's Convergys Experience November 2006 - March 2010
Job JODAR Productions
Industry Information Technology and Services
Experience
Jodar Productions January 2014 - Present
Convergys November 2006 - March 2010
Skills
HTML, Java, Public Speaking, Microsoft Office, Play/piano/keyboard,...
Education
Kaplan University-Des Moines Campus 2009 — 2012
Bachelor's degree, Information Technology, 4.0
Kaplan University 2009 — 2011
Information Technology, IT, Computer Programming, Web Design, Network Design, Business Management, Accounting, Music
Jodar Productions January 2014 - Present
Convergys November 2006 - March 2010
Skills
HTML, Java, Public Speaking, Microsoft Office, Play/piano/keyboard,...
Education
Kaplan University-Des Moines Campus 2009 — 2012
Bachelor's degree, Information Technology, 4.0
Kaplan University 2009 — 2011
Information Technology, IT, Computer Programming, Web Design, Network Design, Business Management, Accounting, Music
Natasha Harley's Convergys Experience October 2009 - May 2010
Job Bachelor of Social Work
Industry Individual & Family Services
Experience
Southminster Continuing Care Retirement Community December 2013 - April 2014
AppleOne Employment Services February 2013 - March 2014
Kelly Services June 2010 - August 2013
US Census Bureau May 2010 - July 2010
Convergys October 2009 - May 2010
AppleOne July 2008 - August 2009
Skills
Office Administration, Social Services, Admissions, Community Service, Data Entry, Case Managment, Project Coordination, Logistic Support, General Office Skills, Residence Life, Customer Satisfaction, Customer Retention, Medical Billing, Administrative..., Filing, Fax, Research, Interviews, Call Centers
Education
Johnson C. Smith University - JCSU 2011 — 2014
Bachelor's Degree, Social Work, 3.73
Southminster Continuing Care Retirement Community December 2013 - April 2014
AppleOne Employment Services February 2013 - March 2014
Kelly Services June 2010 - August 2013
US Census Bureau May 2010 - July 2010
Convergys October 2009 - May 2010
AppleOne July 2008 - August 2009
Skills
Office Administration, Social Services, Admissions, Community Service, Data Entry, Case Managment, Project Coordination, Logistic Support, General Office Skills, Residence Life, Customer Satisfaction, Customer Retention, Medical Billing, Administrative..., Filing, Fax, Research, Interviews, Call Centers
Education
Johnson C. Smith University - JCSU 2011 — 2014
Bachelor's Degree, Social Work, 3.73
Johnie Saluto's Convergys Experience January 2012 - September 2012
Job Animator/Video Team Member at Evangelistic Center Church
Industry Animation
Experience
Ricoh Americas Corporation October 2012 - Present
Evangelistic Center Church October 2011 - Present
Convergys January 2012 - September 2012
Hobby Lobby January 2011 - January 2012
Skills
3D animation, Character Animation, Character Modeling, Storyboarding, Martial Arts, Maya, Photoshop, Texturing, Music, Drummer, Bassist, Saxophone, Animation, Video Production, Video Editing
Education
Johnson County Community College 2006 — 2011
Associate of Arts and Sciences (A.A.S.), Animation, Interactive Technology, Video Graphics and Special Effects
Olathe Northwest High School 2003 — 2006
High School Diploma
Johnson County Community College
A.A.S. Degree, Animation
Ricoh Americas Corporation October 2012 - Present
Evangelistic Center Church October 2011 - Present
Convergys January 2012 - September 2012
Hobby Lobby January 2011 - January 2012
Skills
3D animation, Character Animation, Character Modeling, Storyboarding, Martial Arts, Maya, Photoshop, Texturing, Music, Drummer, Bassist, Saxophone, Animation, Video Production, Video Editing
Education
Johnson County Community College 2006 — 2011
Associate of Arts and Sciences (A.A.S.), Animation, Interactive Technology, Video Graphics and Special Effects
Olathe Northwest High School 2003 — 2006
High School Diploma
Johnson County Community College
A.A.S. Degree, Animation
seth brevard's Convergys Experience February 2011 - November 2012
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
Edinburg ISD February 2013 - April 2013
Convergys February 2011 - November 2012
Walmart November 2010 - December 2010
Kankakee Community College August 2005 - May 2007
SE Texas Baseball Academy September 2002 - May 2004
Education
The University of Texas-Pan American 2007 — 2010
Bachelor's Degree, Sociology
Kankakee Community College
Associate Degree of Arts
East Chambers High 2001 — 2004
High School Diploma
Edinburg ISD February 2013 - April 2013
Convergys February 2011 - November 2012
Walmart November 2010 - December 2010
Kankakee Community College August 2005 - May 2007
SE Texas Baseball Academy September 2002 - May 2004
Education
The University of Texas-Pan American 2007 — 2010
Bachelor's Degree, Sociology
Kankakee Community College
Associate Degree of Arts
East Chambers High 2001 — 2004
High School Diploma
Tonglia Wise's Convergys Experience July 2007 - June 2010
Job Quality Associate at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso June 2010 - Present
Convergys July 2007 - June 2010
Washington Mutual May 2005 - May 2007
Wachovia Bank May 1993 - July 2004
Wachovia Bank July 1984 - May 1993
Skills
Regression Testing, Quality Assurance, Test Planning, Test Automation, Test Management, BPO, System Testing, Software Quality..., Test Cases, Quality Center, Quality Document..., SharePoint, PeopleSoft, SAP, Business Objects, Software Documentation, Business Process
Education
Jones College-Jacksonville 2000 — 2004
Bachelor's degree, Computer Information Systems
NorthgateArinso June 2010 - Present
Convergys July 2007 - June 2010
Washington Mutual May 2005 - May 2007
Wachovia Bank May 1993 - July 2004
Wachovia Bank July 1984 - May 1993
Skills
Regression Testing, Quality Assurance, Test Planning, Test Automation, Test Management, BPO, System Testing, Software Quality..., Test Cases, Quality Center, Quality Document..., SharePoint, PeopleSoft, SAP, Business Objects, Software Documentation, Business Process
Education
Jones College-Jacksonville 2000 — 2004
Bachelor's degree, Computer Information Systems
Lillie Neal's Convergys Experience September 2015 - Present
Job Human Services Professional
Industry Individual & Family Services
Experience
Convergys September 2015 - Present
Sears Holdings Corporation September 2008 - October 2010
State of AL February 2003 - May 2005
Skills
People Skills, Connecting People, Customer Service, Service Provider..., Microsoft Office, Microsoft Word, Microsoft Excel, Telecommunications, Typing, Multi-line Phone, Crisis Intervention, Critical Thinking, Clerical Skills, Front Office, Research, Proofreading, Customer Satisfaction, Client Liaison, Liaison, Administrative..., Telephone Skills
Education
Kaplan University 2010 — 2012
Associate of Arts and Sciences (AAS), Human Services, General
University of West GA 2005 — 2007
Counseling Psychology
Convergys September 2015 - Present
Sears Holdings Corporation September 2008 - October 2010
State of AL February 2003 - May 2005
Skills
People Skills, Connecting People, Customer Service, Service Provider..., Microsoft Office, Microsoft Word, Microsoft Excel, Telecommunications, Typing, Multi-line Phone, Crisis Intervention, Critical Thinking, Clerical Skills, Front Office, Research, Proofreading, Customer Satisfaction, Client Liaison, Liaison, Administrative..., Telephone Skills
Education
Kaplan University 2010 — 2012
Associate of Arts and Sciences (AAS), Human Services, General
University of West GA 2005 — 2007
Counseling Psychology
Brittany Bounthon's Convergys Experience 2013 - Present
Job aI
Industry Information Technology and Services
Experience
Convergys 2013 - Present
Park 'N Go 2012 - 2013
Education
Johnson C. Smith University - JCSU 2007 — 2012
Computer Science
Convergys 2013 - Present
Park 'N Go 2012 - 2013
Education
Johnson C. Smith University - JCSU 2007 — 2012
Computer Science
Brandon Vander's Convergys Experience May 2010 - February 2012
Job Student at Johnson County Community College
Industry Hospital & Health Care
Experience
RSH & Associates, LLC February 2012 - Present
Convergys May 2010 - February 2012
Education
Ottawa University 2013 — 2015
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
Johnson County Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Medical Administrative/Executive Assistant and Medical Secretary
RSH & Associates, LLC February 2012 - Present
Convergys May 2010 - February 2012
Education
Ottawa University 2013 — 2015
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
Johnson County Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Medical Administrative/Executive Assistant and Medical Secretary
amanda stubbs's Convergys Experience June 2011 - Present
Job Technical desk 2 at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2011 - Present
Walmart August 2010 - June 2011
Apopka Family Learning Center April 2008 - October 2009
Education
Jones International University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Evans Highschool 2006 — 2009
Convergys June 2011 - Present
Walmart August 2010 - June 2011
Apopka Family Learning Center April 2008 - October 2009
Education
Jones International University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Evans Highschool 2006 — 2009
Arielle Lovelace's Convergys Experience December 2012 - March 2013
Job Student at Kaplan College
Industry Hospital & Health Care
Experience
UESI August 2013 - Present
Convergys December 2012 - March 2013
Johnson C. Smith University August 2010 - May 2011
Skills
Microsoft Office, Electronic Filing, Paper Filing, Customer Service, Troubleshooting, Vital Signs, Customer Satisfaction, Inbound Marketing, Food & Beverage, Quality Patient Care, Patient Transportation, Secretarial Skills, Parenthood, Cpr Certified, First Aid, Bloodborne Pathogens, Sterilization, cleaning hazardous..., Creative Writing
Education
Kaplan College 2013 — 2014
Medical/Clinical Assistant
Johnson C. Smith University - JCSU 2008 — 2011
UESI August 2013 - Present
Convergys December 2012 - March 2013
Johnson C. Smith University August 2010 - May 2011
Skills
Microsoft Office, Electronic Filing, Paper Filing, Customer Service, Troubleshooting, Vital Signs, Customer Satisfaction, Inbound Marketing, Food & Beverage, Quality Patient Care, Patient Transportation, Secretarial Skills, Parenthood, Cpr Certified, First Aid, Bloodborne Pathogens, Sterilization, cleaning hazardous..., Creative Writing
Education
Kaplan College 2013 — 2014
Medical/Clinical Assistant
Johnson C. Smith University - JCSU 2008 — 2011
Leigh-Ann Hancock's Convergys Experience July 2009 - August 2011
Job Photographer at Lifetouch
Industry Photography
Experience
Lifetouch January 2013 - Present
Convergys July 2009 - August 2011
Montgomery Standard Newspaper August 2003 - January 2006
Education
Kaplan University 2010 — 2014
Bachelor of Applied Science (BASc), Psychology
Mclennan Community College 2007 — 2007
Certification, Nurse Aide
Lifetouch January 2013 - Present
Convergys July 2009 - August 2011
Montgomery Standard Newspaper August 2003 - January 2006
Education
Kaplan University 2010 — 2014
Bachelor of Applied Science (BASc), Psychology
Mclennan Community College 2007 — 2007
Certification, Nurse Aide
Norma Hall's Convergys Experience 2013 - 2013
Job medical billing
Industry Accounting
Experience
physician medical group September 1989 - September 2013
Convergys 2013 - 2013
Skills
Medical Billing, Data Entry, Customer Service, Medical Coding, Accounts Receivable, Medical Terminology, HIPAA
Education
Jones College-Jacksonville 1982 — 1982
medical assisting
physician medical group September 1989 - September 2013
Convergys 2013 - 2013
Skills
Medical Billing, Data Entry, Customer Service, Medical Coding, Accounts Receivable, Medical Terminology, HIPAA
Education
Jones College-Jacksonville 1982 — 1982
medical assisting
Paula Waddell's Convergys Experience June 2014 - Present
Job Customer service associate
Industry Entertainment
Experience
Express Scripts October 2014 - Present
Convergys June 2014 - Present
JPMorgan Chase January 2014 - April 2014
Convergys 2011 - 2013
Defender Services, Inc. March 2010 - June 2011
Skills
Data Entry, Call Centers, Microsoft Office, Microsoft Word, PowerPoint, Telephone Skills, Teamwork, Windows 7, Customer Support, Windows XP, Customer Service, Customer Experience, Technical Support, Troubleshooting, Outlook, Customer Satisfaction, Customer Retention, Social Networking, Leadership, Invoicing
Education
Kaplan University 2010 — 2011
Medical billing
Express Scripts October 2014 - Present
Convergys June 2014 - Present
JPMorgan Chase January 2014 - April 2014
Convergys 2011 - 2013
Defender Services, Inc. March 2010 - June 2011
Skills
Data Entry, Call Centers, Microsoft Office, Microsoft Word, PowerPoint, Telephone Skills, Teamwork, Windows 7, Customer Support, Windows XP, Customer Service, Customer Experience, Technical Support, Troubleshooting, Outlook, Customer Satisfaction, Customer Retention, Social Networking, Leadership, Invoicing
Education
Kaplan University 2010 — 2011
Medical billing
betty guzman's Convergys Experience
Job
Industry
Experience
Convergys
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership
Education
Kaplan College-San Antonio
Certified/Registered, Medical/Clinical Assistant, 3.8 GPA
Convergys
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership
Education
Kaplan College-San Antonio
Certified/Registered, Medical/Clinical Assistant, 3.8 GPA
heidi durden's Convergys Experience February 2014 - Present
Job
Industry Consumer Services
Experience
Convergys February 2014 - Present
Skills
Microsoft Excel, Microsoft Office
Education
Keiser University-Ft Lauderdale 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Convergys February 2014 - Present
Skills
Microsoft Excel, Microsoft Office
Education
Keiser University-Ft Lauderdale 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Kristine Hammond's Convergys Experience November 2010 - July 2012
Job Attended Kaplan UniversityDavenport Campus
Industry
Experience
Convergys November 2010 - July 2012
Wichita Clinic March 1998 - June 2010
Skills
Attention to detail, Ten Key, Typing, Problem Solving, Critical Thinking
Education
Kaplan University-Davenport Campus 2013 — 2014
Associate's degree, Business Administration
Convergys November 2010 - July 2012
Wichita Clinic March 1998 - June 2010
Skills
Attention to detail, Ten Key, Typing, Problem Solving, Critical Thinking
Education
Kaplan University-Davenport Campus 2013 — 2014
Associate's degree, Business Administration
Stephanie Isom's Convergys Experience October 2006 - May 2007
Job Customer Service at Fanatics, Inc.
Industry Retail
Experience
Fanatics, Inc. November 2014 - Present
Domino's Pizza August 2013 - February 2014
Convergys October 2006 - May 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Sales, Retail, Microsoft Word, Leadership, Marketing, PowerPoint
Education
Jones College-Jacksonville 2008 — 2011
Bachelor's degree, Paralegal Studies
Fanatics, Inc. November 2014 - Present
Domino's Pizza August 2013 - February 2014
Convergys October 2006 - May 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Sales, Retail, Microsoft Word, Leadership, Marketing, PowerPoint
Education
Jones College-Jacksonville 2008 — 2011
Bachelor's degree, Paralegal Studies
Sandra Tavarez's Convergys Experience July 2013 - April 2014
Job Clerical Office and Technical Support Specialist
Industry Outsourcing/Offshoring
Experience
Convergys July 2013 - April 2014
Rivera and Associates January 1998 - September 1998
Skills
Customer service, Data entry, Billing, Sales, Promotions, Customer retention, Tech support, Organization Skills, Answering phones, Microsoft Office
Education
Kaplan University 2006 — 2008
Associate's Degree, Paraprofessional Education
New Britain High School 1993 — 1997
High School, General, 12
Convergys July 2013 - April 2014
Rivera and Associates January 1998 - September 1998
Skills
Customer service, Data entry, Billing, Sales, Promotions, Customer retention, Tech support, Organization Skills, Answering phones, Microsoft Office
Education
Kaplan University 2006 — 2008
Associate's Degree, Paraprofessional Education
New Britain High School 1993 — 1997
High School, General, 12
nida imran's Convergys Experience 2014 - 2014
Job microbiologist professional
Industry Hospital & Health Care
Experience
Convergys 2014 - 2014
Good Shepherd Health System March 2012 - September 2013
Education
Kilgore College 2013 — 2013
certificate, Phlebotomy Technician/Phlebotomist, A
Karachi University 2004 — 2008
Master's degree, Microbiology, General, A
Convergys 2014 - 2014
Good Shepherd Health System March 2012 - September 2013
Education
Kilgore College 2013 — 2013
certificate, Phlebotomy Technician/Phlebotomist, A
Karachi University 2004 — 2008
Master's degree, Microbiology, General, A
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT