Convergys Company

Industry: Information management company

Description

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Employee
Years
Job
Industry
David Blickensderfer David Blickensderfer Saint Louis, Missouri Details
David Blickensderfer's Convergys Experience September 2013 - Present
Job Tech Support Analyst Tier II at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   September 2013 - Present
Marygrove Childrens Home   June 2013 - August 2013
Sacred Heart Sisters Convent   February 2013 - May 2013

Skills
First Aid, Technical Support, Customer Service, Conflict Resolution

Education
Lindenwood University   2009 — 2015
Bachelor's Degree, Recreation Administration

Williamsville High School   2004 — 2008
High School Diploma

Jenifer Flournoy Jenifer Flournoy Dallas, Texas Details
Jenifer Flournoy's Convergys Experience January 2000 - May 2005
Job Systems Administrator at ShowBiz Cinemas
Industry Entertainment
Experience
ShowBiz Cinemas  May 2014 - Present
Showbiz Cinemas  February 2013 - May 2014
Niagara Technology Group   October 2009 - March 2011
Joseph Chris Partners Executive Search   February 2006 - December 2009
Convergys   January 2000 - May 2005

Skills
Microsoft Office, Microsoft Operating..., Final Cut Studio, Hotel Administration, Customer Service, Teamwork, Leadership, Help Desk Support, Management, Troubleshooting, Networking, Network Administration

Education
Sam Houston State University   2013 — 2014
Bachelor of Accounting, Accounting

Lone Star College System   2011 — 2013
Associate of Arts and Sciences (AAS), Business Management

William Woods University   1991 — 1993
Business Management, Equine Science

Kingwood College   1990 — 1991
Associate of Arts (A.A.), Accounting

Anthony Berger Anthony Berger Greater St. Louis Area Details
Anthony Berger's Convergys Experience June 2006 - March 2007
Job Technical Support Engineer/Network Associate at Clearent
Industry Information Technology and Services
Experience
Clearent  May 2012 - Present
Tech Systems, Apex, Pomeroy- various consulting firms   May 2006 - August 2014
Monsanto  June 2011 - May 2012
Enterprise Holdings Inc.  May 2007 - June 2011
Convergys   June 2006 - March 2007
Harrah's Entertainment  January 2003 - October 2005
CompUSA  September 2002 - January 2003
U.S. Army   February 2000 - August 2002

Skills
Active Directory, Troubleshooting, Windows Server, Windows XP, Help Desk Support, XP, Software Installation, Windows, VPN, Operating Systems, Computer Hardware, Microsoft Office, Customer Service, Windows 7, Exchange 2010/2007/2003, Hyper-V, Configuration Management, SCCM, Office 365, Windows 8, Technical Support, Servers, System Administration, Hardware

Education
Webster University   2009 — 2011
Bachelor's, Computer Science; Information Management

Lindenwood University   2007 — 2008
Information Technology

Ranken Technical College   2005 — 2007
Associates, Information Technology

Mark David Michael Funk Mark David Michael Funk Greater Seattle Area Details
Mark David Michael Funk's Convergys Experience September 2009 - October 2010
Job Insurance Producer at State Farm
Industry Insurance
Experience
State Farm  March 2012 - Present
LARPing.org   July 2011 - Present
Stripes39  September 2011 - December 2011
Xerox  January 2011 - August 2011
Convergys   September 2009 - October 2010

Skills
Customer Service, Customer Relations, Microsoft Office, Employee Training, Teaching Adults, Life Coaching, Creative Writing, Technical Writing, Public Speaking, Sales Process, Sales Presentations, Staff Supervision, Team Management, Creative Strategy, Creative Direction, Sales, Healthcare Consulting, Life & Health Insurance..., P&C License, Curriculum Design, Curriculum Development, Conflict Resolution, Art Direction, Storyboarding, Interactive Storytelling, liver action roleplaying, Coaching, Content Development, Social Networking, Leadership Development, Management, Leadership, Microsoft Word, Teaching, Editing

Education
Lindenwood University   2004 — 2008
Bachelor of Arts (B.A.), Theology and Religious Vocations

Pamela Presopsky Pamela Presopsky Greater St. Louis Area Details
Pamela Presopsky's Convergys Experience August 2009 - April 2010
Job
Industry
Experience
Aerotek  October 2010 - May 2013
US Dept of Commerce/Census Bureau   April 2010 - July 2010
Central MO Pizza   June 2008 - June 2010
Convergys   August 2009 - April 2010
Verizon  August 1996 - May 2008
McDonald's Corporation  July 1989 - May 1996

Education
Broadcast Center of St Louis   2007 — 2008
Broadcasting, Broadcasting Radio/TV/Film, A

Lindenwood University   1999 — 2000
Business Administration and Management, General

St. Charles County Community College   1991 — 1992
General Studies

Gina Stephens Gina Stephens Florissant, Missouri Details
Gina Stephens's Convergys Experience May 2007 - August 2007
Job Student at Lindenwood University
Industry Consumer Services
Experience
Dr. Carol Merritts O.D   November 2014 - Present
Americas Best Contacts &Eyeglasses   September 2013 - November 2014
Lenscrafters  November 2011 - September 2013
Convergys   May 2007 - August 2007
A.G. Edwards & Sons, Inc.   June 2005 - August 2006

Skills
Microsoft Office, Customer Service, Customer Retention, Customer Satisfaction, Customer Engagement, Customer Oriented, PowerPoint, Strategic Planning, Sales, Typing, Organization, Marketing Research, Nonprofits, Marketing, Microsoft Word, Analytics, Research, Data Entry, Facebook, Leadership

Education
Lindenwood University   2013 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General

Emily Laskey Emily Laskey Greater Los Angeles Area Details
Emily Laskey's Convergys Experience November 2010 - May 2012
Job Marketing Specialist at Esri
Industry Information Technology and Services
Experience
Esri  December 2012 - Present
Convergys (Now NetCracker)   May 2012 - June 2012
Convergys   November 2010 - May 2012
Convergys   April 2010 - November 2010
Convergys   January 2009 - April 2010
Convergys   June 2007 - January 2009
Convergys   April 2006 - June 2007
DHL  September 2006 - April 2007
Fidelity Investments  October 2005 - September 2006

Skills
MS Project, SharePoint, Project Management, Marketing, Telecommunications, CRM, Call Center, Vendor Management, Business Analysis, Program Management, Customer Experience, Requirements Analysis, Business Process, Process Improvement, Cross-functional Team..., Leadership, Marketing Automation, Microsoft Project, Product Marketing, Strategy

Education
Northern Kentucky University   2005 — 2008
Bachelor of Science, Business Management

Lee University   2004 — 2005
Psychology, Business Administration

Jennifer Bartels Jennifer Bartels O Fallon, Missouri Details
Jennifer Bartels's Convergys Experience October 1999 - September 2003
Job Meter Reader at American Water
Industry Utilities
Experience
American Water  January 2015 - Present
American Water  October 2006 - Present
Healthcare Complete   March 2006 - September 2006
Accurate Industrial Products   September 2003 - March 2006
Convergys   October 1999 - September 2003

Skills
SAP, Lotus Notes, Process Improvement, Call Centers, Visio, Software Documentation, Access, Troubleshooting, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Open Source Software, Microsoft Word, SAP CRM, Accounting, Data Entry, Databases, Problem Solving, Time Management, Public Speaking, Leadership, Management, Strategic Planning, Training

Education
Lindenwood University   2012 — 2014
Bachelor's of Science in Business Administration, Business Administration, Management and Operations, 4.0 Summa Cum Laude

St. Louis Community College   2001 — 2007
Associate of Arts (AA), Fine Arts, General Transfer Studies

G. John Pruski, Jr. G. John Pruski, Jr. Greater St. Louis Area Details
G. John Pruski, Jr.'s Convergys Experience 2002 - 2003
Job Community Support Specialist at Burrell Center Inc
Industry Computer Hardware
Experience
Job Point Inc  June 2013 - July 2014
Burrell Center Inc  July 2013 - May 2014
Arbor Manor   March 2013 - July 2013
Job Point Inc  February 2012 - January 2013
BJC HealthCare  2008 - 2010
Abtech Partnership   2007 - 2008
Self Employed  2004 - 2006
LabOne  2004 - 2005
TEKsystems  2003 - 2003
Convergys   2002 - 2003

Skills
Active Directory, Account Management, Apple, Computer Hardware, Computer Maintenance, Customer Service, Filing, Keynote, Laptops, Lecturing, Mac, Microsoft Office, Networking, Nonprofits, Office Equipment..., Operating Systems, Presentations, Research, Social Networking, Social Services, Supervisory Skills, System Administration, TCP/IP, Training, Troubleshooting, Tutoring, Typing, Windows, Windows 7, Wiring, XP, Career Counseling, Technical Support, Supported Employment, Vocational..., Employee Relations, Help Desk Support, Job Readiness, Caseload Management, Enrichment, Program Facilitation, Interview Preparation, Development, Supervisory Experience, Organizational Learning, Mock Interviews, Vocation

Education
University of Missouri - Columbia   2013 — 2016
Masters, Social Work

Lincoln University (MO)   2010 — 2013
Bachelor of Science (BS), Psychology with a minor in Philosophy

Vatterott College   2000 — 2002
Associate's degree, System, Networking, and LAN/WAN Management/Manager, 3.6

Darron O'Neal Darron O'Neal Greenville, North Carolina Details
Darron O'Neal's Convergys Experience December 2010 - June 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys   December 2010 - June 2013

Education
South Central High School   2007 — 2009
Diploma

Liberty University

Remi Reese Remi Reese Kansas City, Missouri Details
Remi Reese's Convergys Experience March 2012 - June 2012
Job Government Administration Professional
Industry Government Administration
Experience
Church's Chicken  June 2007 - March 2013
Convergys   March 2012 - June 2012
United States Postal Service  2012 - 2012
Securitas  September 2011 - October 2011
Career Advisors   August 2011 - October 2011

Skills
Computers, Cash Handling Experience, Customer Satisfaction, Modeling Skills, Customer Service, Speech, Writing, Typing, Cashiering, Telephone Skills, Cash Register, Call Centers, Inventory Control, Food Service, Restaurants, Cooking, Food, Food, Social Networking, Computer Hardware, Microsoft Word

Education
Anthem College-Kansas City   2010 — 2011
Associate of Science (AS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant

Longview Community College   2009 — 2010
n/a, General Studies

Ruskin High School   2005 — 2009
HSD, diploma

Chuck Mullins Chuck Mullins Austin, Texas Details
Chuck Mullins's Convergys Experience November 2001 - August 2002
Job Migration Administrator at Hostgator.com
Industry Recreational Facilities and Services
Experience
Hewlett-Packard  January 2015 - Present
Hostgator.com  August 2012 - December 2014
S&S Trail Services   March 2010 - June 2013
Shadowbox Computers   February 2002 - June 2010
Lutheran Social Services of the South  June 2008 - January 2010
Spitzer Industries, Inc.   June 2006 - February 2008
Convergys   November 2001 - August 2002

Skills
Technical Support, Bash, Shell Scripting, Red Hat Linux, CentOS, cPanel, Windows 7, Troubleshooting, Databases, Microsoft Office, Software Documentation, HTML, Linux Desktop, Computer Hardware, Ubuntu 9.10, Computer Repair, Windows, Vantive, XML, SMTP, POP3, Android, Mac OS X, Windows XP Pro, Windows 2000, Wordpress, FTP software, x86 Assembly, Trails, Equipment Maintenance, Data, Sound Editing, Verbal De-escalation, QuickBooks, CTI, Water Management, Teaching, Employee Management, Ticketing Tools, TCP/IP, Photoshop, Behavior Management, Water Resources

Education
Lone Star College   2001 — 2006

Home School   1999 — 2001
Diploma, Computer Science

Quinton Ayers Quinton Ayers Sandy, Utah Details
Quinton Ayers's Convergys Experience November 2011 - November 2012
Job Customer Success Trainer at Thumbtack
Industry Internet
Experience
Thumbtack  January 2015 - Present
GrubHub Inc.  November 2012 - January 2015
Convergys   November 2011 - November 2012

Skills
Leadership, Training, Strategy, Management, Instructional Design, Content Development, Customer Service, Call Centers, Coaching, Employee Training, COPC, Sales, Customer Experience, Customer Satisfaction, Salesforce.com, Account Management, Teamwork, Customer Retention, Team Building, Teaching, Public Speaking, Module Development, Process Improvement, Building Relationships, Partner Management, Training Delivery, Problem Analysis, Interdepartmental..., Outsourcing, Leadership Development, Adult Learning Theory, Development & delivery..., Employee Engagement, E-commerce, Vendor Management, Recruiting

Education
Western Governors University   2013 — 2016
Bachelor's Degree, Business Management

Latter-day Saints Business College   2012 — 2013

Darrel Boyer Darrel Boyer Atlanta, Georgia Details
Darrel Boyer's Convergys Experience August 1999 - March 2001
Job Sales Development Trainer ll at TMobile
Industry Telecommunications
Experience
T-Mobile  January 2014 - Present
T-Mobile  July 2012 - January 2013
T-Mobile  August 2011 - July 2012
T-Mobile  August 2010 - August 2011
T-Mobile  November 2008 - August 2010
T-Mobile  October 2004 - October 2008
MAC Cosmetics  June 2003 - October 2004
AT&T Mobility  March 2001 - September 2002
Convergys   August 1999 - March 2001

Skills
Graphic Design, Sales Management, Sales Support, Direct Sales, Inside Sales, Training & Development, Staff Training, Training Delivery, Event Execution, Account Management, Callcenter, Counseling, Employee Training, Sales Operations, Management, Leadership, Inventory Management, Customer Service, Call Centers, Training, Retail, Selling, Event Planning, Sales, Team Leadership, Customer Retention

Education
Seamill Centre   2002 — 2003
Community Development

Lee University   1995 — 1997
Education

Jesse Quintero Jesse Quintero Houston, Texas Details
Jesse Quintero's Convergys Experience October 1999 - October 2000
Job IT consultant
Industry Information Technology and Services
Experience
InSource, Inc.   October 2013 - Present
Little Caesars  June 2010 - September 2013
Cafe Adobe  January 2010 - June 2010
LyondellBasell  November 2007 - September 2008
Enterprise Products  January 2003 - May 2007
Hewlett-Packard  January 2002 - January 2003
CEMEX  October 2001 - January 2002
Hewlett-Packard  October 2000 - October 2001
Convergys   October 1999 - October 2000

Skills
Technical Support, Networking, Help Desk Support, HP, Blackberry, Inventory Management, Food Service, Customer Service, Inventory Control, Management, P, Restaurant Management, Food Safety, Training, Food, Restaurants, Computer Hardware, Windows, Employee Training, Troubleshooting, Leadership, Windows 7, Cash Register, Computer Repair, Windows XP, Desktop Computers, Call Centers

Education
University of Phoenix   2003 — 2005
Bachelor of Science in Business, Business/E-Business, 3.7

Lone Star College System   1998 — 2000
Associate of Applied Science, Computer Information Systems, 3.5

Colleen Dixon Colleen Dixon Saint Louis, Missouri Details
Colleen Dixon's Convergys Experience September 2013 - Present
Job Team Lead at Convergys
Industry Higher Education
Experience
Convergys   September 2013 - Present
NotifyMD  January 2011 - September 2013
Southeast Missouri State University  2007 - 2010

Skills
Telephone Interviewing, Interviews, Training, Microsoft Word, Microsoft Excel, PowerPoint, Telemarketing, Filing, Data Entry, Job Scheduling, Coaching, Customer Satisfaction, Access, Recruiting, Leadership, Educational Fundraising, Time Management, Administrative..., Hiring Employees, Call Centers, Telephone Skills, Employee Relations, Payroll, Job Evaluation

Education
Lindenwood University   2012 — 2013
Master of Arts (MA), Human Resources Management and Services

Southeast Missouri State University   2006 — 2010
Bachelor of Arts (BA), Psychology

Charlotte Rios Charlotte Rios Dallas/Fort Worth Area Details
Charlotte Rios's Convergys Experience March 2010 - November 2010
Job Attended Le Cordon Bleu College of Culinary ArtsDallas
Industry Food & Beverages
Experience
Le Cordon Bleu College of Culinary Arts Dallas TX  May 2011 - October 2012
Chef's On Fire   April 2011 - April 2011
Convergys   March 2010 - November 2010
Country Cupboard  November 2008 - January 2010
Comcast Cable  December 2007 - June 2008
CVS Pharmacy  November 2006 - October 2007
Hot Topic  April 2002 - October 2006

Skills
Charcuterie, Meat Fabrication, Production of Stocks..., Pastry, Knife Skills, Baking, French Cuisine, Recipes, Meat, Restaurant Management, Cakes, Cooking, Catering, Menu Development, Chef, Food Service, ServSafe, Food Safety, Culinary Skills, Restaurants, Food Preparation, Sanitation, Food & Beverage, Food, Banquets, Training, Cash Register, Purchasing, Food Quality, Bartending, Customer Service

Education
Texas Woman's University
Biochemistry, Pre-Pharmacy Studies

Le Cordon Bleu College of Culinary Arts-Dallas   2011 — 2012
Associate of Science (A.S.), Culinary Arts

Qiana Williams Qiana Williams Greater Minneapolis-St. Paul Area Details
Qiana Williams's Convergys Experience September 2014 - December 2014
Job Customer service
Industry Retail
Experience
Convergys   September 2014 - December 2014
Gap Inc.  October 2013 - October 2014
Chipotle Mexican Grill  March 2012 - March 2013

Skills
Customer Service, Retail, Social Media, Microsoft Word, Time Management, PowerPoint

Education
Minneapolis Community and Technical College   2013 — 2013
Sound arts

Le Cordon Bleu College of Culinary Arts-Minneapolis   2012 — 2012
Culinary Arts/Chef Training

Shakopee Senior High School   2007 — 2010
Diploma, General education

Tifiny Porch Tifiny Porch Houston, Texas Details
Tifiny Porch's Convergys Experience August 2006 - August 2007
Job Student Specialist II
Industry Human Resources
Experience
Lone Star College  November 2013 - Present
Cosmetology  October 2007 - January 2015
Convergys   August 2006 - August 2007
Texas A&M University  July 2002 - August 2005
Texas A&M University  October 2001 - July 2002

Skills
Management, Lotus Notes, Customer Service, Invoicing, Budgets, Call Centers, Fashion, Auditing, Hair Cutting, Hair Care, Data Entry, Telephone Skills, Microsoft Office, Microsoft Word, Beauty Industry, Time Management, Outlook, Leadership Development, Leadership, Mentoring, PowerPoint, Public Speaking, Training, Human Resources, Teaching, Research

Education
Lone Star College   2012 — 2015
Business /Human Resoure Management

Manuel and Theresa School of Hair Designs, Bryan Texas

Navasota High School

Chris Johansson Chris Johansson Calgary, Canada Area Details
Chris Johansson's Convergys Experience September 2004 - March 2005
Job Intermediate Programmer at Canadian Energy Services
Industry Computer Software
Experience
Canadian Energy Services  September 2013 - Present
Gibson Energy  October 2011 - August 2013
TD Meloche Monnex  April 2010 - April 2011
SAIT  2011 - 2011
Alberta Motor Association  July 2007 - September 2009
Divestco Inc.  March 2006 - September 2006
EDS  March 2005 - March 2006
Convergys   September 2004 - March 2005

Skills
Java, VB.NET, Active Directory, ASP.NET, C++, JSP, C, Dreamweaver, Flash, Premiere, Fedora, Microsoft SQL Server, C#, JavaScript, ADO.NET

Education
SAIT   2011 — 2011
Certificate with Honours, OOSD (Object Oriented Software Developer)

The University of Lethbridge   2002 — 2005
Bsc, Computer Science

Lethbridge Community College   2000 — 2002
Diploma, Computer Information Technology

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Kolby Kent Nelson Kolby Kent Nelson Philadelphia, Pennsylvania Details
Kolby Kent Nelson's Convergys Experience May 2005 - April 2007
Job Osteopathic Medical Student
Industry Higher Education
Experience
Stephen Starr Events  March 2015 - Present
GlobalSPN   August 2012 - May 2015
Penn State University  May 2007 - May 2011
University of Utah  2010 - 2011
Penn State University  2008 - 2011
Convergys   May 2005 - April 2007

Skills
Higher Education, Qualitative Research, Student Affairs, International Education, Foreign Languages, Intercultural..., Academic Advising, Osteopathic..., Student Engagement, Spanish, U.S. Immigration, International Relations, Piano, International Public..., International..., French, Event Planning, Campus Placement, German, Farsi, Research, Cell Culture, Biomedical Research, RT-PCR, Social Media, Customer Service, Microsoft Office, Public Speaking, Management, Editing, Microsoft Excel

Education
Philadelphia College of Osteopathic Medicine   2015 — 2019
Doctor of Osteopathic Medicine, Osteopathic Medicine/Osteopathy

Philadelphia College of Osteopathic Medicine   2014 — 2015
Master of Biomedical Sciences, Biomedical Research

Lincoln Memorial University   2012 — 2014
Medical Coursework, Osteopathic Medicine

Philadelphia College of Osteopathic Medicine   2011 — 2012
Certificate of Biomedical Sciences, Biomedical Sciences, General

Penn State University   2008 — 2011
Masters in International Affairs (MIA), International Relations and Affairs

Utah State University   2005 — 2008
Bachelor of Science (BS), Sociology

James Syring James Syring Houston, Texas Area Details
James Syring's Convergys Experience June 2007 - April 2008
Job ITCS Helpdesk at Sava Senior Care
Industry Information Technology and Services
Experience
Sava Senior Care  March 2014 - May 2015
Tervita Corporation  September 2013 - March 2014
Sava Senior Care  June 2012 - August 2013
Randstad  November 2011 - June 2012
Hostgator.com  July 2008 - November 2011
Convergys   June 2007 - April 2008
Convergys   April 2006 - June 2007
Convergys   December 2004 - April 2006

Skills
Help Desk Support, Troubleshooting, Active Directory, Technical Support, Operating Systems, Microsoft Office, Windows 7, Computer Hardware, Training, Customer Service, VPN, Microsoft Excel, Printers, Windows XP, LAN-WAN, Wireless Networking, SharePoint, Hardware, Desktop Support..., Computer Maintenance, TCP/IP, Blackberry Enterprise..., Dell Workstations, Windows XP Pro, Cisco VoIP, Cellular Communications, Web Hosting, Web Services, Verizon Mobile..., HEAT Ticketing System, Rehab Optima, PointClickCare, Mobile Devices, Windows 8, CompTIA A+, Remote Troubleshooting, RealVNC, Citrix XenApp

Education
Lone Star College System   1998 — 2003
Computer Science

Mcallen High School   1993 — 1997
High School Diploma with Honors, Mathematics and Computer Science

Derrick Massey Derrick Massey Charlotte, North Carolina Details
Derrick Massey's Convergys Experience April 2010 - August 2010
Job Customer Services Professional
Industry Consumer Services
Experience
The Lash Group/AmerisourceBergen   November 2012 - December 2012
USFoods Inc.   April 2012 - July 2012
LP Financial   February 2011 - March 2011
Wells Fargo  August 2010 - November 2010
Convergys   April 2010 - August 2010
GE Money Bank  February 2009 - January 2010
National Diagnostics  October 2007 - December 2008
Piedmont Natural Gas  September 2006 - December 2006
Hydraulic and Pneumatic Sales   October 2005 - April 2006
Alto Cleaning System   August 2002 - April 2005

Skills
Data Entry, Management, Customer Service, Invoicing, Call Centers, Employee Benefits, Inventory Control

Education
Liberty University   2014 — 2015
Master's Degree, Master of Arts in Human Services Counseling

Belmont Abbey College   2011 — 2014
Bachelor's Degree, Criminal Justice, 3.41 GPA, Dean's List, Graduated Cum Laude

Lees-McRae Colege   1987 — 1989
Associate in Science, Computers

Derek Lang Derek Lang Houston, Texas Details
Derek Lang's Convergys Experience January 2003 - October 2006
Job Accounting Analyst at Lone Star Staffing Service
Industry Information Technology and Services
Experience
Lone Star Staffing Service   August 2014 - Present
Epcon Industrial Systems   November 2006 - June 2014
Convergys   January 2003 - October 2006

Skills
Web Design, Web Marketing, Network Engineering, Network Administration, Web Hosting, Google Adwords, Google Analytics, Email Systems, Windows Server, Windows 7, Windows 7 Migration, CSS3, HTML 5, Graphic Design, SharePoint, Windows Sharepoint..., Computer Repair, Windows XP Pro, HTML, CSS, Windows Vista, Remote Administration, Windows Remote Desktop, Remote Troubleshooting, Remote User Support, Adobe Creative Suite, CMS, DNS, Databases, Dreamweaver, FTP, Hardware, PPC, SEM, Software Installation, Technical Support, Troubleshooting, Windows XP, XP, Web Development, SEO, Windows, Remote Desktop, Server Administration, Hardware Support, Group Policy, Desktop Computers, Remote Access, IT Hardware Support, Joomla

Education
Lone Star College System   2008 — 2012
Web/Multimedia Management and Webmaster

Lone Star College System   2008 — 2012
Computer and Information Sciences and Support Services

Lone Star College System   2004 — 2008
Web Page, Digital/Multimedia and Information Resources Design

Lone Star College System   2004 — 2008
Network and System Administration/Administrator

Angelica Meyers Angelica Meyers Houston, Texas Area Details
Angelica Meyers's Convergys Experience December 2006 - April 2007
Job Regional Trainer Motorola (A Google Company)
Industry Wireless
Experience
(Motorola a Google Company)   June 2013 - Present
Crowne Plaza Hotel  January 2012 - February 2013
Convergys Corporation  August 2007 - March 2009
Convergys Corporation  May 2007 - August 2007
Convergys   December 2006 - April 2007
Convergys Corporation  March 2006 - November 2006
Convergys Corporation  January 2006 - March 2006
Convergys Corporation  August 2005 - January 2006

Skills
Training, Leadership, Management, Process Improvement, Analysis, Quality Assurance, Team Leadership, Project Management, Employee Training, Team Management, Call Centers, Customer Satisfaction, Performance Management, BPO, Coaching, Data Analysis, Time Management, Vendor Management, Team Building, Telecommunications, Customer Service, Customer Experience, Leadership Development, Business Development, Organizational..., Change Management, Training Delivery, Social Networking, Marketing, Market Research, Troubleshooting, Event Management, Public Speaking, Marketing Strategy, System Administration, Brand Development, Personality Assessment, Sales Presentations

Education
Lone Star College System   2012 — 2014
Associate of Arts and Sciences (AAS), International Business, 3.5

LaShonda Coleman LaShonda Coleman Florissant, Missouri Details
LaShonda Coleman's Convergys Experience July 2011 - Present
Job Customer Service Specialist
Industry Computer Networking
Experience
Convergys   July 2011 - Present

Skills
Call Centers, Service Delivery, Transition Management, Vendor Management, Customer Satisfaction, Contact Centers, Technical Support, Team Management, Customer Experience, Troubleshooting, Customer Service

Education
STLCC-Florissant Valley   2005 — 2008
Associate of Arts and Sciences (AAS), Early Childhood Education and Teaching

Lindenwood University
Bachelor of Science (BS), Human Resources Management and Services

Josue Rivas Josue Rivas Portland, Oregon Area Details
Josue Rivas's Convergys Experience April 2014 - Present
Job Tech Support Agent at Convergys
Industry Writing and Editing
Experience
Convergys   April 2014 - Present
Linfield College  February 2011 - May 2012
Linfield College  February 2011 - May 2011

Skills
Editing, Creative Writing, Microsoft Office, Blogging, Social Media, Microsoft Word, PowerPoint, Photoshop, Microsoft Excel, Public Speaking, Proofreading, Facebook, WordPress, Social Networking

Education
Linfield College   2008 — 2012
Bachelor of Arts (BA), Creative Writing

Linfield College   2008 — 2012
B.A. degree, Creative Writing

Ross Higley Ross Higley Fruitland, Idaho Details
Ross Higley's Convergys Experience May 2013 - December 2013
Job Web / Software Developer
Industry Computer Software
Experience
Lamb Weston  June 2014 - July 2014
Convergys   May 2013 - December 2013
LDS Business College  January 2013 - May 2013
LDS Business College  January 2013 - May 2013
The Berry Ranch   August 2011 - October 2011
HJ Heinz  June 2011 - August 2011

Skills
Windows 8, Windows 7, Java, Android Development, HTML 5, CSS3, XML, T-SQL, Microsoft SQL Server, Eclipse, Active Directory, DHCP, Computer Hardware, Troubleshooting, Windows Vista, Technical Support, Computer Repair, Office 2010, Wireless Networking, Microsoft Office, Windows XP Pro, Software Installation, Computer Hardware..., Linux Desktop, Network Administration, Microsoft Excel, Microsoft Word, PowerPoint, CSS, HTML5

Education
Latter-day Saints Business College   2012 — 2014
Associate's Degree, Business Information Systems

Fruitland High School   2007 — 2011

Edward Sawyer Edward Sawyer Houston, Texas Area Details
Edward Sawyer's Convergys Experience December 2003 - September 2006
Job MyWells System Administrator at Canrig Drilling Technology Ltd.
Industry Information Technology and Services
Experience
Canrig Drilling Technology Ltd.  July 2012 - Present
Canrig Drilling Technology Ltd.  October 2011 - June 2012
CompuCom  November 2008 - October 2011
Epoch Well Services  June 2007 - February 2008
HP  June 2006 - June 2007
Convergys   December 2003 - September 2006

Skills
Webmaster Services, Network Administration, System Administration, Windows 7, Windows 2000, Microsoft Office, VNC, Basics of Unix, Apple OS, IP Phones, Electronics, Troubleshooting, Computer Hardware, Windows XP Pro, Windows, Gas, Drilling, Oil/Gas, Oil & Gas Industry, IT Solutions, Microsoft Exchange, Windows Server, Technical Support, Operating Systems, Software Documentation, Software Installation, XP, Active Directory, Citrix, Printers, Laptops, Remote Desktop, DNS, Computer Repair, Cisco Routers, Hardware, Directional Drilling, Servers, VMware, Networking, Dell Computers, DHCP, Switches, Server Administration, VPN, Windows XP, Wireless Networking, Oil & Gas

Education
ITT Technical Institute - North Houston   2008 — 2010
Associates, Computer Networking Systems

Lone Star College System
General Studies

NaTasha Maxwell NaTasha Maxwell Greater Detroit Area Details
NaTasha Maxwell's Convergys Experience March 2002 - December 2003
Job Owner, Make Your Dreams Come True
Industry Telecommunications
Experience
Make Your Dreams Come True   June 2006 - Present
Live Ops  April 2006 - December 2006
West Corporation  March 2006 - August 2006
Budco: The Dialogue Company  January 2004 - June 2006
Chase  January 2004 - September 2005
Convergys   March 2002 - December 2003
QEK Global Solutions  March 2002 - December 2002

Skills
Lead Generation, Advertising, B2B Marketing, Public Speaking, B2B, Social Media Marketing, Marketing, Business Development, Customer Service, Telemarketing, Call Centers, Social Networking, Event Management, Event Planning, Employee Training

Education
Lawrence Technological University   2001 — 2005
Computer Engineering

Jerilee Gonzales Jerilee Gonzales Las Vegas, Nevada Area Details
Jerilee Gonzales's Convergys Experience September 1999 - May 2008
Job General Manager at EVENSTAR LLC
Industry Consumer Services
Experience
EVENSTAR LLC   November 2013 - Present
TELUS International  2012 - 2013
TELUS International  2011 - 2012
Medco  October 2010 - February 2011
Medco  October 2010 - February 2011
Clearwire  September 2009 - March 2010
Convergys   September 1999 - May 2008

Skills
Supervisory Skills, Coaching, Customer Experience, Workforce Management, Account Management, Strategic Planning, Project Management, Team Management, Performance Management, Microsoft Office, Customer Retention, Employee Relations, Teamwork, Telecommunications, Quality Management, Microsoft Excel, PowerPoint, Outlook, Avaya, Public Speaking, Recruiting, Leadership Development, Troubleshooting, Vendor Management, Outsourcing, Call Center Development, Contact Center..., Operations Management, Sla, Customer Service..., Multi-Team Building /..., Workflow Management, Strategic Analysis /..., Call Center Operations, Continual Process..., Policy / Procedure..., Talent Development, Key Performance..., Time Management, Inbound Marketing, Project Planning, BPO, Talent Management, Call Centers, Avaya Technologies, Customer Satisfaction, Process Improvement, Team Leadership, Customer Service, Team Building

Education
Long Beach City College
Extensive Nursing & Business Studies

Marinello School of Beauty

North Platt Community College
Nursing & Business

Jeremy Hohn Jeremy Hohn Greater Nashville Area Details
Jeremy Hohn's Convergys Experience July 1999 - May 2000
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek  September 2011 - Present
Sitel  June 2004 - June 2011
Morning Star Marketing   February 2002 - May 2004
Star Travel  January 2000 - January 2001
Convergys   July 1999 - May 2000

Skills
Call Center, Workforce Management, Inbound Marketing, BPO, Contact Centers, Call Center Development, IEX, Outsourcing, Operations Management, Customer Experience, Customer Satisfaction, Vendor Management, Offshoring, Avaya, Process Improvement, Performance Management, Customer Retention, Customer Service, Team Management

Education
Lee University   1994 — 2000

Amanda Harris Amanda Harris Greater Chicago Area Details
Amanda Harris's Convergys Experience July 2006 - April 2011
Job Driver Recruiter
Industry Human Resources
Experience
West Side Transport Co.   November 2014 - Present
Global Employment Solutions  July 2014 - October 2014
ManpowerGroup  September 2013 - July 2014
Monsanto  September 2012 - July 2013
Aegion   January 2012 - July 2012
American Water  May 2011 - December 2011
Convergys   July 2006 - April 2011

Skills
Microsoft Office, Applicant Tracking..., Onboarding, HRIS, Interviewing, Full-cycle Recruiting, Lotus Notes, Outlook Express, PeopleSoft, SAP, Great People Skills, Interviews, Recruiting, Temporary Placement, SDLC, College Recruiting, HR Policies, Human Resources, Training, Employee Benefits, Management, Employee Relations, Payroll, Screening, Hiring, Personnel Management

Education
Webster University   2007 — 2010
Master of Arts, Human Resource Management

Southern Illinois University, Edwardsville   2002 — 2006
Bachelors of Science, Business Admin. Specializing in Human Resource Management

Lewis University   2000 — 2001

Edward Boudreau Edward Boudreau Davenport, Iowa Area Details
Edward Boudreau's Convergys Experience May 2001 - April 2002
Job Senior Software Engineer at AgriKing, Inc.
Industry Computer Software
Experience
Agri-King, Inc.   February 2015 - Present
Numeric Computer Systems, Inc.   October 2013 - February 2015
Agilysys  March 2012 - August 2013
Agilysys  June 2010 - April 2012
Army National Guard  November 2000 - March 2012
Robinson Manufacturing  November 2002 - May 2010
Cleveland State Community College  May 2002 - October 2002
Convergys   May 2001 - April 2002
United States Army  November 1996 - November 2000

Skills
Agile Methodologies, Software Development, SDLC, XML, SQL, .NET, Software Project..., Web Services, C#, Databases, LANSA, IBM iSeries, JavaScript, Scrum, DB2, Visual Studio, TFS, Programming, Microsoft SQL Server, AJAX, Web Applications, Object Oriented Design, HTML, jQuery, JSON, Database Design, VB.NET, ASP.NET, Cross-functional Team..., Team Building, CSS, Agile Project Management, HTML 5, System Architecture, T-SQL, Systems Analysis, CSS3, Application Architecture, User Interface Design, Test Driven Development, Bootstrap, Responsive Web Design, WAM, Framework, LongRange, Mobile Applications

Education
Liberty University   2010 — 2010
BS, Management Information Systems

Chattanooga College   2000 — 2002
AAS, Computer Programming

Northwestern State University   1996 — 2000
Business Administration

Microsoft Virtual Academy
Computer Software Engineering

Pluralsight Developer Training
Computer Software Engineering

Vanessa Waller Vanessa Waller Saint Louis, Missouri Details
Vanessa Waller's Convergys Experience 2010 - 2012
Job Patient Care Rep at Omni Physical Therapy
Industry Outsourcing/Offshoring
Experience
Urology Consultants   April 2015 - Present
Omni Physical Therapy   May 2012 - February 2015
Convergys   2010 - 2012

Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Workforce Management, Account Management, Sales, Team Management, Service Delivery, Process Improvement, Leadership, Employee Training, Time Management, Team Leadership, Sales Management, Team Building, Training

Education
Lindenwood University   2014 — 2015
Master's Degree, Human Resources Management and Services

Sanford-Brown College-Fenton   2012 — 2014
Bachelor's degree, Health/Health Care Administration/Management

University of Phoenix   2008 — 2011
Associate's degree, Health/Health Care Administration/Management

Patrice Clay Patrice Clay Houston, Texas Area Details
Patrice Clay's Convergys Experience August 2008 - January 2009
Job Owner/Creator of IsaygraphicsTees
Industry Facilities Services
Experience
John Moore Services  November 2010 - September 2012
Convergys   August 2008 - January 2009
Voter/ Consumer Research  August 2001 - April 2006

Skills
Customer Service, Team Leadership, Supervising, Sales, invetory, Data Entry, Training, Customer Satisfaction, Process Scheduler, Process Improvement, Management, Call Centers, Customer Retention, Team Building, Troubleshooting, Advertising, Inventory Management, Leadership, Operations Management, Outlook, Teamwork

Education
art institute of houston-north   2012 — 2016
bachelors, graphic design

Lone Star College System   2001 — 2002

Douglas Mac Arthur High School   1996 — 2000
Diploma, General Studies

Samantha Rex Samantha Rex Covington, Kentucky Details
Samantha Rex's Convergys Experience July 2011 - February 2012
Job Sales at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable  May 2012 - Present
Insight Communications/ Time Warner Cable   May 2012 - Present
Convergys   July 2011 - February 2012
Parent Teacher Store   April 2010 - September 2010

Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Direct Sales, Managed Services, Account Management, MPLS, Broadband, Customer Retention, Solution Selling, Customer Satisfaction, Sales, Telephony

Education
Lincoln College of Technology
Diploma

Northern Kentucky University
German Studies

Shakina Kelley Shakina Kelley Plantersville, Mississippi Details
Shakina Kelley's Convergys Experience October 2011 - Present
Job Remote Customer Service Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   October 2011 - Present

Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Customer Engagement, Long-term Customer..., Organizational..., Telecommunications, Telephone Skills, Cellular Communications, Billing Systems, Bill Payment, Billing Process, Billing Solutions, Buy & Bill, Android, iPhone, Troubleshooting, Order Fulfillment, Order Processing

Education
Liberty University   2012 — 2013
Management Information Systems, General

Harper (Lisa)Bronson MBA,PMP,CSM,CGEIT Harper (Lisa)Bronson MBA,PMP,CSM,CGEIT Greater Atlanta Area Details
Harper (Lisa)Bronson MBA,PMP,CSM,CGEIT's Convergys Experience October 2013 - Present
Job Global IT Director, Project Management Office at Convergys
Industry Information Technology and Services
Experience
FirstData Corporation   January 2015 - Present
Convergys   October 2013 - Present
Turner Broadcasting  October 2009 - May 2011
Ceridian  November 2006 - 2009
AT&T  August 2000 - November 2006
Novient  November 1999 - August 2000
S1 Corporation  August 1998 - October 1999
PeopleSoft  March 1997 - August 1998
Monsanto  1988 - 1993

Skills
Project Management, Leadership, Telecommunications, Digital Media, Payroll, PMP, Resource Management, Vendor Management, SDLC, Software Project..., Cross-functional Team..., Business Process..., SaaS, IT Strategy, Program Management, Integration, Strategy, Business Process, Quality Assurance, Change Management, Requirements Analysis, Process Improvement, Organizational..., CRM, Enterprise Software, Analysis, Management, PMO, Consulting, Training, Governance, Strategic Planning, Project Portfolio..., Business Process..., Software Development, Business Intelligence, Business Analysis, IT Management, Agile Project Management, Outsourcing, Executive Management, Budgets, Requirements Gathering, Enterprise Architecture, Visio, MS Project, Agile Methodologies, Project Delivery, Product Management, SharePoint

Education
Lindenwood University
MBA, Business Administration and Management, General

University of Missouri-Saint Louis
B.S. B. A, MIS

Chantal Weaver, PHR Chantal Weaver, PHR Cincinnati Area Details
Chantal Weaver, PHR's Convergys Experience May 2008 - August 2008
Job HR Specialist at Cincinnati Children's Hospital Medical Center
Industry Human Resources
Experience
Cincinnati Childrens Hospital Medical Center  November 2010 - Present
GE Aviation  August 2010 - November 2010
Baldwin Gilman LLC   October 2008 - August 2010
Convergys   May 2008 - August 2008
Veritude (Division of Fidelity Investments)   2004 - 2008
New Creative Enterprises  2002 - 2003
Right Management  2001 - 2003
Fidelity  2000 - 2001
Fidelity  2000 - 2001
Lee Hecht Harrison  1999 - 2000

Skills
Resume Writing, Hiring, Onboarding, Background Checks, Employee Relations, Recruiting, Sourcing

Education
Lesley University   1994 — 1996
BA, Business Management

University of Cincinnati

University of Cincinnati

Howard Cohn Howard Cohn Greater Chicago Area Details
Howard Cohn's Convergys Experience 1994 - 1999
Job Senior Vice President at Sutherland Global Services
Industry Retail
Experience
Sutherland Global Services  May 2015 - Present
Sapient (m)PHASIZE   September 2013 - April 2015
Opera Solutions  March 2010 - August 2013
EYC  January 2008 - January 2010
IRI  1999 - 2007
Convergys   1994 - 1999
Bristol Myers Squibb (Drackett Dvision sold to SC Johnson)   1993 - 1994
General Mills  1987 - 1992

Skills
Analytics, Customer Analysis, New Business Development, Marketing, Loyalty Programs, Big Data, Executive Management, Management, CRM, Lead Generation, Marketing Research, Leadership, Sales, Brand Management, Competitive Analysis, Product Management, Marketing Management, Enterprise Software, Customer Insight, Pricing

Education
University of Wisconsin-Madison - School of Business   1986 — 1987
MBA, Business

Lawrence University   1980 — 1984
BA, Psychology

Don Buckley Don Buckley Jacksonville, Florida Area Details
Don Buckley's Convergys Experience 2004 - 2009
Job CEO at Retired !
Industry Information Technology and Services
Experience
Retired !  July 2014 - Present
Xerox  September 2013 - Present
Xerox Services  March 2011 - Present
Affiliated Computer Services, a Xerox Company  March 2010 - March 2011
Convergys   2004 - 2009
Innovop, Inc.   2001 - 2003
Harcourt  1995 - 2001
Harris Corporation  1984 - 1995
Burger King Corporation  1977 - 1984
Dade County Schools CDP   1974 - 1977

Skills
BPO, ITIL, SAP, SOA, CRM, COBIT, Java, XML, .NET, Sales, Financial Systems, BSP, Marketing, Manufacturing, Engineering, TOGAF, ASP, DRP, ERP, Business Process

Education
University of Pennsylvania - The Wharton School
MBA

Lehigh University
BS Electrical Engineering

Thomas Crouch Thomas Crouch Charlotte, North Carolina Details
Thomas Crouch's Convergys Experience January 2012 - May 2012
Job Console Operator at AlliedBarton Security
Industry Security and Investigations
Experience
Jimmy John's  July 2014 - Present
AlliedBarton Security Services  June 2012 - Present
Jimmy John's  August 2010 - December 2012
Convergys   January 2012 - May 2012
Securitas Security Services USA, Inc.   July 2011 - January 2012
Security Forces Inc.  September 2010 - April 2011

Skills
Physical Security, CCTV, Surveillance, Security Operations, Corporate Security, Microsoft Office, Security Management, Access Control, Security Training, Microsoft Excel, Executive Protection, Team Building

Education
Liberty University   2010 — 2014
Bachelor of Science (B.S.), Accounting

Liberty University   2008 — 2012
Bachelor of Science (B.S.), Religion/Religious Studies

Lakeisha Smith Lakeisha Smith Houston, Texas Area Details
Lakeisha Smith's Convergys Experience October 2005 - April 2009
Job Hospital Operations Manager at Universal Hospital Services
Industry Medical Devices
Experience
Universal Hospital Services  May 2015 - Present
Universal Hospital Services  September 2009 - Present
Convergys   October 2005 - April 2009

Skills
Cross-functional Team..., Medical Devices, Process Improvement, Capital Equipment, Hospitals, Customer Satisfaction, Customer Oriented, Customer Service, Healthcare, Health Sciences, Biomedical Engineering, Hardware Diagnostics, Program Management, Market Development

Education
Lone Star College System   2012 — 2014
Associate of Science (AS), 3.7 Magna Cum Laude

The University of Texas at San Antonio

Daisy Johannes Daisy Johannes Greater San Diego Area Details
Daisy Johannes's Convergys Experience 2005 - 2007
Job Downhill Skater /Owner Daisy Distro: Speed Dr., StoreYourBoard, Blue Sky Longboards, SkaterSocks, Ojoom, Daves Hippy Oil
Industry Wholesale
Experience
Blue Sky Longboards, Pretty Noise Lab Skate Factory   September 2011 - Present
On-Camera Audiences  May 2011 - February 2012
Health Solutions Center   June 2009 - May 2011
CUTCO Cutlery Vector Marketing   2006 - 2008
Convergys   2005 - 2007

Skills
Social Networking, Public Relations, Customer Service, Fundraising, Social Media Marketing, Marketing, Social Media, Facebook, Sales, Event Management, Online Marketing, Event Planning, Blogging, Trade Shows, Advertising, Public Speaking, Email Marketing, Marketing Strategy, Online Advertising, Marketing Communications

Education
Los Angeles Valley College   2011 — 2015
Business, Communications

Florida College of Natural Health   2005 — 2006
Massage Therapy

Lori Sellers Lori Sellers Tyler, Texas Area Details
Lori Sellers's Convergys Experience April 2015 - Present
Job Site Director
Industry Outsourcing/Offshoring
Experience
Convergys   April 2015 - Present
Convergys   August 2013 - April 2015
Stream Global Services  January 2011 - August 2013
Marshall & Swift/Boeckh   June 2009 - December 2009
TRACT, Inc   August 2008 - January 2009
Alltel  January 2006 - August 2008
Cox Communications  October 1998 - January 2006

Skills
Call Center, Business Process, Customer Experience, Team Building, Business Process..., Coaching, Visio, Project Management, Team Leadership, BPO, Training Delivery, Employee Training, Leadership Development, Call Centers, Cross-functional Team..., Performance Management, Team Management, Change Management

Education
LeTourneau University   2001 — 2003
Bachelor's, Business Administration

Robert Matyasik Robert Matyasik Greater Atlanta Area Details
Robert Matyasik's Convergys Experience 2002 - 2003
Job National Millwork Product Manager at BlueLinx Corporation
Industry Building Materials
Experience
BlueLinx Corporation  October 2008 - Present
BlueLinx Corporation  October 2005 - October 2008
Convergys   2002 - 2003
Harbinger Corporation  1998 - 2001
Georgia-Pacific LLC  June 1989 - May 1998

Skills
Building Materials, Millwork, Forecasting, Pricing, Selling, Strategic Planning, Sales Operations, Sales Management, Account Management, Pricing Strategy, Negotiation, New Business Development, Inventory Management, Purchasing, Sales, Key Account Management, Income Statement, National Accounts, Cold Calling, Profit, Procurement, Business Strategy, Sales Process, B2B, Key Account Development, Product Development, P&L Management, Wholesale, Contract Negotiation, Competitive Analysis, Business Planning, Market Analysis, Retail, Supply Chain, Sales Presentations, Market Planning, Supply Chain Management, Trade Shows, Cross-functional Team..., Product Management, Logistics, Team Building, Timber, Product Marketing, Direct Sales, Operations Management, Outside Sales, Strategy, Marketing Strategy, Wood

Education
Le Moyne College   1987 — 1989
Bachelor of Science, Marketing

Niagara University   1985 — 1987
Business Administration

State University of New York at Canton   1983 — 1985
Engineering Science

Mary Evelyn M ONeill Mary Evelyn M ONeill San Francisco Bay Area Details
Mary Evelyn M ONeill's Convergys Experience 2004 - 2005
Job Faculty Manager at DeVry University
Industry Higher Education
Experience
DeVry University  2005 - Present
Convergys   2004 - 2005
Applied Underwriters  2002 - 2004
San Francisco State University  2000 - 2004
BenefitPoint  2000 - 2001
Oracle Corporation  1998 - 2000
Mayfield Publishing  1998 - 1998

Skills
Instructional Design, Curriculum Development, E-learning, Educational Technology, Online Training, Curriculum Design, Distance Learning, Classroom Instruction, Critical Thinking, Teaching, Tutoring, Copy Editing

Education
Anchorage School & Eastern High School

Lindenwood University
B.A., English (minors in History and Theatre)

University of Kentucky
M.A., English

Ramses Bobby Ramos Ramses Bobby Ramos Greater Detroit Area Details
Ramses Bobby Ramos's Convergys Experience October 2007 - June 2008
Job Experianced Senior Contact Center Professional Seeking New Opportunities. Open to relocation
Industry Financial Services
Experience
Quicken Loans  November 2012 - April 2015
UST Global  July 2011 - November 2012
ETE Reman  February 2010 - July 2011
Wells Fargo  July 2008 - February 2010
Convergys   October 2007 - June 2008
OnStar  October 2002 - June 2007
OnStar  March 2002 - October 2002
OnStar  November 2000 - March 2002
Minacs  December 1998 - November 2000
Standard Motor Products  March 1990 - December 1998

Skills
Call Center..., Business Process..., Onshore/Near Shore and..., Multi Site Experience, Transition Management, Call Center Operations..., Strategic Planning, Change Management, Channel Management, Implementation, Training & Development, Quality Management, Work Force Management, Client Relationship..., Vendor Relations, Telecommunications, Sales Management, Marketing, Business Development, Solutions Development, BPO, Call Center, Project Management, Workforce Management, Business Process, Call Centers, Leadership, CRM, Process Improvement, Training, Team Building, Business Process..., Cross-functional Team..., Management, Customer Satisfaction, Recruiting, Employee Training, Customer Service, Account Management, Vendor Management, Customer Experience, Performance Management, Customer Retention, Six Sigma, Program Management, Channel Partners, Operations Management, Outsourcing, Sales, Service Delivery

Education
Kaplan University   2008 — 2011
BA, Business Administration

LIU Brooklyn   1998 — 1999
BA, Business Administration

Mitchell Roberson Mitchell Roberson Myrtle Beach, South Carolina Area Details
Mitchell Roberson's Convergys Experience November 2014 - Present
Job Providing excellent service, one client at a time.
Industry Marketing and Advertising
Experience
Convergys   November 2014 - Present
Lowe's Home Improvement  March 2014 - Present
Army National Guard  March 2008 - Present
SOS Security Incorporated  March 2013 - August 2013
Valtim Marketing Solutions  2012 - 2013
Oakwood Country Club  August 2011 - December 2011
Liberty University Athletics  August 2010 - January 2011
Liberty University  June 2009 - August 2009
Dollman Enterprises   December 2007 - January 2008
Liberty University Football   August 2007 - December 2007

Skills
Military Experience, Military Training, Customer Service, Food Service, Combat, Marksmanship, Weapons Training, Cashiering, Security, Military Operations, Customer Satisfaction, Sales, Credit Card Transaction..., Transaction Processing, Financial Transactions, Food Preparation, Food & Beverage, Construction, Sports Management, Sports Marketing, Athletic Facilities, Athletic Administration, Tactics, Army, Physical Security, Surveillance, Weapons, Counterterrorism, Security Operations, Marketing, First Aid, Crisis Management, Military, Combat Life Saver, Infantry Tactics, Criminal Justice, Weapons Handling, Small Unit Tactics, Personal Security, AED, Military Decision..., Emergency Management, Shipping, UPS Shipping, Packaging, Force Protection, Explosives, National Security, Microsoft Applications, DoD

Education
Liberty University   2007 — 2016
Bachelor's degree, Sport management

Liberty University   2007 — 2014
Criminal Justice

Tobias Contreras Tobias Contreras Calgary, Canada Area Details
Tobias Contreras's Convergys Experience April 2004 - July 2005
Job Web Application Developer and Entrepreneur ✌
Industry Computer Software
Experience
Worldplay  July 2014 - Present
ICOM Productions  August 2013 - July 2014
ICOM Productions  February 2008 - July 2014
Shell  May 2007 - August 2007
Shell  September 2006 - May 2007
Research In Motion  May 2006 - August 2006
Research In Motion  January 2006 - April 2006
Convergys   April 2004 - July 2005

Skills
PHP/MySQL (Object..., Software Project..., Git, C++, ASP.NET, Quality Assurance, Visual Basic, Perl, Flash, SQL, Java, SCORM, AICC, Computer Repair, Computer Science, Design Patterns, Voice Acting, Customer Support, ActionScript, Software Development, Flex, JavaScript, PHP, E-Learning, Web Development, CSS, HTML 5, User Interface Design, PhoneGap, Mobile Applications, Software Documentation, golang, mongodb, Web Services, Attask API, Tin Can xAPI, Chrome Extensions, Graphic Design, Agile Methodologies, Web Applications, Team Leadership, Project Management, Web Design, Training

Education
Online Courses and Webcasts   2013 — 2014
Project Management

University of Lethbridge   2003 — 2008
Bachelor's degree, Computer Science

Lethbridge Community College   2001 — 2003
CIT, Computer Information and Technology

Yessika Korn Yessika Korn Greater Salt Lake City Area Details
Yessika Korn's Convergys Experience January 2013 - Present
Job WFM Real Time Coordinator at Sutter
Industry Consumer Services
Experience
Sutter Physician Services  March 2015 - Present
Convergys   January 2013 - Present
Convergys   October 2009 - March 2013
Convergys   January 2007 - October 2009
Convergys   August 2005 - December 2006
Kindred Healthcare  March 2000 - June 2005
Colonial Cheese House   August 1996 - August 2001
Cedar Lake Bible Camp   June 1999 - September 1999

Skills
Customer Service, Team Leadership, Data Analysis, Technical Support, Data Entry, Time Management, Business Analysis, Call Centers, Customer Satisfaction, Microsoft Excel, Performance Management, Team Management, Vendor Management, Training, Microsoft Office

Education
Liberty University   2014 — 2016
Business analytics and Management

Grace College and Seminary   1998 — 2000
Bible/Biblical Studies

Omro High School   1995 — 1998
Excelerated / independent Learning Math/ Science

Chaquita S. Hall Chaquita S. Hall Longview, Texas Area Details
Chaquita S. Hall's Convergys Experience November 2007 - October 2008
Job Administrative Assistance/Gift Processor at Wiley College
Industry Education Management
Experience
Wiley College  November 2008 - May 2013
Convergys   November 2007 - October 2008

Skills
Computer Proficiency, Typing, Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, Coordinate Meetings, Resolve Issues, Memos, Correspondences, Customer Service, Students, Administrative Work, Childcare, Administrative..., Fundraising, Event Planning, PowerPoint, Nonprofits, Leadership, Community Outreach, Research, Public Speaking, Higher Education, Team Building, Volunteer Management, System Administration, Student Affairs, Training, Data Entry, Event Management, Leadership Development, Spreadsheets, Social Networking, Editing, Administration, Spanish, Organizational..., Creative Writing, Microsoft Office 2007, Social Media, Teaching, Public Relations, Curriculum Development, Grant Writing

Education
LeTourneau University   2008 — 2012
Bachelor of Arts Interdiciplinary Studies, Education

DeVry Institute   1996 — 1997
Computer and Information Sciences and Support Services

Tieisha Barnes Tieisha Barnes Omaha, Nebraska Details
Tieisha Barnes's Convergys Experience August 2008 - December 2008
Job HR Assistant at Nebraska Families Collaborative
Industry Human Resources
Experience
Nebraska Families Collaborative  May 2013 - Present
Blue Cross and Blue Shield of Nebraska  October 2012 - May 2013
CIGNA  June 2011 - October 2012
Client Services Incorporated  December 2009 - September 2010
Convergys   August 2008 - December 2008
Olin Community Credit Union   January 2005 - August 2005
APAC Customer Services  June 2000 - December 2004

Skills
Call Center, Customer Service, Data Entry, Outlook, Customer Satisfaction, Employee Relations, Employee Benefits, Microsoft Excel, Time Management, Microsoft Office, Microsoft Word, Customer Retention, PowerPoint

Education
Lindenwood University   2008 — 2010
Bachelors of Art, Human Resources Management/Personnel Administration, General

Marie Karmela Ocampo Marie Karmela Ocampo Houston, Texas Area Details
Marie Karmela Ocampo's Convergys Experience February 2010 - May 2010
Job Accounting Assistant at C&J Energy Services
Industry Oil & Energy
Experience
C&J Energy Services  April 2015 - Present
Nabors Completion and Production Services  September 2014 - March 2015
Spring Family Physicians   May 2014 - September 2014
A Care Home Health Services   May 2013 - February 2014
Fred Haas Toyota World  April 2012 - February 2013
24/7, Inc   November 2010 - April 2011
Convergys   February 2010 - May 2010

Skills
Outstanding Customer..., Nursing, Patient Care, Medical Terminology, Microsoft Word, HIPAA, Data Entry, CPR Certified, Healthcare, Medical Records, Hospitals, BLS, Oil & Gas, Accounting, ADP, Oildex, Microsoft Excel, Customer Service

Education
Lone Star College-CyFair   2014 — 2017
Associate's Degree, Business Administration, Human Resource

St. Paul University Manila   2005 — 2009
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse

Donneice Mitchum Donneice Mitchum Greater St. Louis Area Details
Donneice Mitchum's Convergys Experience September 2011 - February 2012
Job Certified Health Education Specialist
Industry Public Safety
Experience
Hazelwood School District  October 2012 - May 2013
Convergys   September 2011 - February 2012
Department of Health and Senior Services  June 2011 - August 2011
Truman State Recreation Center   March 2008 - May 2011
Marshalls  June 2006 - January 2011

Skills
Retail, Microsoft Office, Research, Cashiering, Customer Service

Education
Lindenwood University   2011 — 2013
Master of Science (M.S.), Health Administration

Truman State University August 2011   2007 — 2011
Bachelor of Science (B.S.), Health Science

Cindy DuMortier, CAP Cindy DuMortier, CAP Overland Park, Kansas Details
Cindy DuMortier, CAP's Convergys Experience October 2005 - September 2010
Job Coordinator at Children's Hospital Association
Industry Executive Office
Experience
Children's Hospital Association  December 2012 - Present
B. E. Smith   May 2011 - November 2012
Convergys   October 2005 - September 2010
Bernstein-Rein Advertising  1997 - 2005
KPMG Peat Marwick  1993 - 1997
Ernst & Young  1990 - 1993
Price Waterhouse Coopers  1986 - 1990

Skills
Vendor Management, Process Improvement, Team Building, Outlook, Healthcare, Customer Service, Executive Support, Microsoft Office

Education
Longview Community College
Associate Degree, Liberal Arts

Melody Stewart Melody Stewart Houston, Texas Area Details
Melody Stewart's Convergys Experience 2002 - 2003
Job Membership Administrative Assistant at Houston West Chamber of Commerce
Industry Nonprofit Organization Management
Experience
AutoZone  2014 - 2015
Waller Marine, Inc.   2013 - 2015
Global Geophysical Services  2012 - 2013
Global Geophysical Services  2007 - 2008
Global Geophysical Services  2006 - 2007
Hewlett-Packard  2005 - 2006
Best Buy  2004 - 2005
Best Buy  2003 - 2004
Convergys   2002 - 2003
Convergys   2000 - 2002

Skills
Supervisory Skills, Management, Microsoft Excel, Employee Benefits, Payroll, Onshore, Microsoft Office, Troubleshooting, QHSE, Microsoft Word, Seismology, Human Resources, Recruiting, Employee Training, Strategic Planning, Oil & Gas Exploration, Transcribing, Quality Control, Database Administration, Manual Testing, Web Design, Microsoft Office 365..., Graphic Design, Lotus Notes, Photoshop, Windows 8, iOS, Mac OS, Windows Vista, Windows XP Pro, JavaScript, HTML scripting, Workers Compensation, 401k, FMLA, Disability Insurance, Life Insurance, English, Data Analysis, Multi-State Experience, Oil & Gas, Energy, Upstream, Petroleum, Gas, Energy Industry

Education
Lone Star College System   1996 — 1998

Travious Brooks Travious Brooks Greater St. Louis Area Details
Travious Brooks's Convergys Experience January 2008 - October 2011
Job Experienced Network Technician
Industry Computer Networking
Experience
Level 3 Communications  February 2014 - Present
Commerce Bank  October 2011 - February 2014
Convergys   January 2008 - October 2011
Sprint Nextel  January 2002 - January 2006
US Army  January 1997 - January 2002

Skills
Customer Service, Leadership, Digital Photography, Networking, Dreamweaver, Photography, Computer Hardware, Photoshop, Adobe Creative Suite, CSS Javascript, XML, Digital Imaging, Web Design, Weddings, Graphic Design, Computer Graphics, Computer Repair, Adtran, Cisco Technologies, Cisco Routers, VoIP protocols SIP, TCP/IP, Firewalls, Electronic Circuit..., Adva, Linux, LAN-WAN, ICP, Protocol

Education
Lindenwood University   2013 — 2014
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications, A

Unversity Of Phoniex   2008 — 2012
Bachelor’s Degree, Information Technology, 3.0

Trena Foster Trena Foster Greater St. Louis Area Details
Trena Foster's Convergys Experience August 2009 - May 2010
Job Charter Communications
Industry Telecommunications
Experience
Charter Communications  March 2015 - Present
Charter Communications  March 2014 - March 2015
G4S  November 2013 - March 2014
Sodexo  February 2013 - October 2013
Compass Group Inc  May 2010 - February 2013
Convergys   August 2009 - May 2010
Trans States Airlines  June 2006 - July 2009

Skills
Customer Service, Cpr Certified, Microsoft Office 2007, Hair Extensions, Hair Cutting, Hair Color, Culinary, Cross-functional Team..., Culinary Skills, Leadership, Microsoft Office, Microsoft Word, Outlook

Education
Lindenwood University
Bachelor's degree, Business Administration and Management, General, Current student:2014

Vatterott College   2010 — 2011
Diploma, Cosmetologist

Devry University   2009 — 2010
Bachelors, Business Management

Forest Park Community College   2004 — 2006
Associate Degree, Criminal Justice

Nathaniel Durkin Nathaniel Durkin Cypress, Texas Details
Nathaniel Durkin's Convergys Experience August 2005 - July 2008
Job Trainer LION
Industry Retail
Experience
Kroger  December 2014 - Present
Family Dollar  July 2014 - December 2014
Honeywell  March 2014 - April 2014
Hewlett-Packard  November 2011 - November 2013
Asurion  May 2009 - July 2010
NCO Group  February 2009 - May 2009
Hostgator.com  August 2008 - November 2008
Convergys   August 2005 - July 2008

Skills
Troubleshooting, Customer Service, Training, Sales, Computer Hardware, Outlook, Technical Support, Windows, Networking, Call Center, Microsoft Office, Team Leadership, Customer Satisfaction, Management, MySQL, Web Development, Leadership, Computer Proficiency, Computer Hardware..., Social Media Marketing, Strategic Planning

Education
Lone Star College   2015 — 2015
EKG Monitor Tech Cert, Electrocardiography

San Jacinto College   1998 — 1999
Music, Music

Wendy Waeckerle Wendy Waeckerle Greater St. Louis Area Details
Wendy Waeckerle's Convergys Experience August 2006 - May 2010
Job Recruiting and HR Professional
Industry Staffing and Recruiting
Experience
Wells Fargo Advisors  2013 - Present
The Judge Group  2010 - 2011
Convergys   August 2006 - May 2010
Hussmann Ingersoll Rand  2005 - 2006

Skills
Talent Acquisition, Recruiting, Benefits Negotiation, Technical Recruiting, Process Improvement, Screening Resumes, Screening, Interviews, Human Resources, Sourcing, College Recruiting, Internet Recruiting, Staffing Services, Onboarding

Education
Webster University   2009 — 2012
MA, Human Resources Development

Lawrence Technological University   1988 — 1993
BSBA, Human Resource Mangement

Tomas Bocanegra III Tomas Bocanegra III Laredo, Texas Area Details
Tomas Bocanegra III's Convergys Experience April 2013 - September 2014
Job
Industry
Experience
Convergys   April 2013 - September 2014

Education
Laredo Community College   2004 — 2006
Kinesiology and Exercise Science

Corinna Rios Corinna Rios Houston, Texas Area Details
Corinna Rios's Convergys Experience December 2012 - April 2014
Job Medical Practice
Industry Medical Practice
Experience
Surgical Practice/Medical Office   April 2014 - Present
Convergys   December 2012 - April 2014
Convergys   March 2011 - April 2014

Skills
Transition Management, Outsourcing, Contact Centers, Service Delivery, Vendor Management, Workforce Management, Call Centers, Customer Service, Training, Leadership, Human Resources, Employee Engagement, Coaching

Education
East Carolina University
Bachelor's degree, Psychology

Lone Star College

Avery W. Krouse Avery W. Krouse Chattanooga, Tennessee Details
Avery W. Krouse's Convergys Experience February 2008 - February 2010
Job Donor Communications Manager at Blood Assurance
Industry Nonprofit Organization Management
Experience
Blood Assurance  February 2015 - Present
Blood Assurance  January 2014 - February 2015
Blood Assurance  May 2013 - January 2014
Society for Creative Anachronism, Inc.   June 2012 - December 2013
Blood Assurance  July 2011 - May 2013
T-Mobile  February 2010 - September 2010
Convergys   February 2008 - February 2010

Skills
Social Media, Facebook, Customer Service, Team Leadership, Social Networking, Data Entry, Event Planning, Newsletters, Microsoft Office, Administrative..., Recruiting, Adobe Acrobat, Creative Writing, Public Speaking, Microsoft Word, Troubleshooting, Training, Outlook, Windows, Research, Photoshop, PowerPoint, Gmail, Google Docs, Google Chrome, Graphic Design, WordPress, Teaching, Google Maps, Facebook Marketing, Facebook Fan Page..., Typing, Chrome OS, Google Search, Document Drafting, Twitter, Hootsuite, iPad, iOS, Data Mining, Donor Management, Blood Bank, Telerecruiting, Non-profit Leadership, Donor Development, ShoreTel, Marketing, Blogging

Education
The University of Tennessee at Chattanooga   2005 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General (Incomplete)

Lee University   2003 — 2005
Bachelor of Arts (B.A.), English Language and Literature, General (Incomplete)

William Jonas William Jonas Beaverton, Oregon Details
William Jonas's Convergys Experience June 1999 - June 2008
Job Customer Care Specialist at Yahoo
Industry Internet
Experience
VelaPoint Insurance   September 2015 - Present
Yahoo  July 2008 - January 2015
Convergys   June 1999 - June 2008

Skills
Customer Service, Team Leadership, Coaching, CRM, Social Media, Technical Support, Customer Satisfaction, Leadership, Employee Training, Peer Support, Peer Mentoring, Subject Matter Experts, Social Networking, E-commerce

Education
Proschools   2015 — 2015
OR Life and Health Insurance Producer

Portland Community College   2011 — 2015

Lone Star College System   2004 — 2005

Rudolph Duran Rudolph Duran San Antonio, Texas Details
Rudolph Duran's Convergys Experience May 2011 - August 2011
Job Business Analyst
Industry Information Technology and Services
Experience
Accenture  May 2013 - Present
Texas A&M International University  August 2011 - May 2013
Department of Commerce  May 2012 - August 2012
Convergys   May 2011 - August 2011
Group Excellence  July 2010 - May 2011
College Prowler  October 2010 - December 2010
Old Navy  October 2009 - January 2010
Red Lobster  July 2008 - May 2009

Skills
Research, Teamwork, Spanish, Leadership, Bilingual, Microsoft Excel, Marketing, Programming, Customer Service, PowerPoint, Social Networking, Statistics, Public Speaking, Microsoft Word, Fundraising, Recruiting, SPSS, Coaching, Team Leadership, Qualitative Research, SQL, Functional Testing, Performance Testing, Higher Education, Microsoft Office, Microsoft Powerpoint, Event Planning, Outlook, Social Media, Access, DB2, SQL DB2, Project Management, Project Planning, Software Project..., Data Analysis, Analysis, HTML 5, Cascading, JavaScript, Java

Education
Texas A&M International University   2008 — 2013
Bachelor's of Science Degree, Business Administration with a Concentration in Marketing: Graduating May 2013 Summa Cum Laude, Senior

Laredo Community College   2008 — 2010
Associate's, Arts, Sophomore

Dongfei Cui Dongfei Cui Ottawa, Canada Area Details
Dongfei Cui's Convergys Experience November 2009 - April 2010
Job QA Automation Analyst at AVG Technologies CANADA Inc.
Industry Computer Software
Experience
AVG Technologies CANADA Inc.   September 2014 - Present
AVG Technologies CANADA Inc.   August 2013 - August 2014
Level Platforms  September 2011 - August 2013
Convergys   November 2009 - April 2010
DST Output  October 2005 - January 2008

Skills
Eclipse, JSP, Tomcat, JavaScript, Java Enterprise Edition, Java, Servlets, CSS, Web Applications, C#, NetBeans, Visual Studio

Education
Heritage Collge   2010 — 2011
web and desktop programming, Average score is 92% (Servlets achieved 100%)

Liaoning University   1992 — 1996
Bachelor, Software Programming, Continue four year’s second scholarship

DONNA FULLER DONNA FULLER Hickory/Lenoir, North Carolina Area Details
DONNA FULLER's Convergys Experience February 2009 - August 2011
Job Owner @ Anointed 1 Graphix
Industry Graphic Design
Experience
Fiserv EFT  December 2013 - Present
Anointed 1 Graphix   January 2013 - Present
Avon  January 2012 - Present
Convergys   February 2009 - August 2011

Skills
Microsoft Office, Customer Service, Adobe Acrobat, Microsoft Word, Dreamweaver, PowerPoint, Adobe Creative Suite, Mac, Training, OS X, HTML, Microsoft Excel, Web Design, Photoshop, Flash, Social Networking, Graphic Design, Leadership, CSS, Social Media, Public Speaking, Illustrator, InDesign, Logo Design, Sales

Education
Liberty University   2014 — 2018
Bachelor of Applied Science (BASc), Psychology Christian Counseling

Stevens-Henager College   2010 — 2013
Bachelors, Graphic Design

CVCC   2005 — 2008
Associates, Business Administration

CHASITI JOSEPH CHASITI JOSEPH Houston, Texas Area Details
CHASITI JOSEPH's Convergys Experience April 2014 - November 2014
Job CSA at Amazon.com
Industry Hospital & Health Care
Experience
Amazon.com  November 2014 - Present
Convergys   April 2014 - November 2014
Xerox  February 2012 - July 2013
FMA Alliance, Ltd.   May 2011 - February 2012
LIfe Guide Benefits   March 2006 - February 2011

Skills
Process Improvement, Microsoft Excel, Risk Management, Microsoft Word, Accounts Receivable, Call Centers, Banking, PowerPoint, Credit, Customer Service, Invoicing, Sales, Collections, Marketing, Customer Satisfaction, Outlook, Customer Experience, Customer Retention

Education
Lone Star College System   2010 — 2015
Elementary Education and Teaching

Kleinforest Highschool   2005 — 2009
Highschool

Ronald Hess Ronald Hess Florence, Kentucky Details
Ronald Hess's Convergys Experience February 2008 - August 2009
Job Spanish/English Interpreter / Chemical Dependency Counselor
Industry Translation and Localization
Experience
Awareness & Discovery Group   June 2003 - Present
Hispanic Matters   July 2001 - Present
Valassis  September 2012 - May 2013
IDT Corporation  October 2011 - June 2012
Grant County Schools  February 2001 - September 2009
Convergys   February 2008 - August 2009
Church of God (Cleveland, TN)   June 1991 - October 1999

Skills
Translation, Bilingual-English/Spanis..., Information Technology, Interpreting, Teaching English as a..., Customer Service, Language Teaching, Organization, Communication Skills, Intercultural Relations, Testing, Desktop Publishing, Proofreading, Technical Translation, Leadership, Spanish, Community Outreach

Education
Lee University   2012 — 2014
Bachelor of Arts (B.A.), Leadership (Counseling Emphasis)

Lee University   1985 — 2014
Bachelor's Degree, Ministry Leadership (Counseling Emphasis), 3.3

Kelly Guembel Kelly Guembel Ottawa, Canada Area Details
Kelly Guembel's Convergys Experience November 2008 - August 2010
Job Flight Dispatcher at First Air
Industry Airlines/Aviation
Experience
First Air  August 2011 - Present
Voyageur Airways  August 2010 - August 2011
Convergys   November 2008 - August 2010
NAV CANADA  October 2004 - February 2008
NAV CANADA  October 2001 - July 2002

Skills
Flight Safety, Aviation, Flights, Airlines, Commercial Aviation, Aircraft, Flight Planning, Airports, Aviation Security, Civil Aviation, Aerospace, Sabre, Air Traffic Control, Human Factors, Customer Service, Flight Dispatch, Charter, Organization, Multi Tasking, Priority Management, Setting Priorities, Meteorology, Communication Skills, Internal Communications, Customer Support, Customer Experience, WHMIS, Safety Management..., IATA, Air Freight

Education
Nav Canada Training Institute   2004 — 2004
Flight Service Specialist, Air Traffic Controller

Laurentian University/Université Laurentienne   2002 — 2004
Bachelor of Arts (BA), Psychology

Nav Canada Training Institute   2000 — 2001
Air Traffic Control, Tower

Dowel King Dowel King Long Beach, California Details
Dowel King's Convergys Experience December 2010 - April 2011
Job Student
Industry Mechanical or Industrial Engineering
Experience
Red Lobster  February 2015 - Present
Auld Dubliner Pubs   October 2013 - Present
Signs and Graphics   April 2013 - December 2014
LAR Manufacturing, Inc.   January 2013 - April 2013
Wells Fargo  April 2011 - October 2012
Convergys   December 2010 - April 2011
Aloha Pools   December 2006 - August 2007
Commander Concrete   December 2005 - August 2006

Skills
Construction, Concrete, Concrete Paving, Custom Homes, Sales, Product Management, Customer Service, Account Management, Microsoft Office, Banking, Training, Sales Management, Team Building, Call Center, Technical Support, Help Desk Support, Windows, Internet Explorer, Troubleshooting, Access, Human Resources, Software Documentation, Sales Growth, Bank Statements, Account Servicing, Teamwork, Retail Sales, Direct Sales, Business Planning, New Business Development, Customer Experience, Inside Sales, production, QAQC, Quality Assurance, Quality Control, Quality Management, Team Management, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Management, Team Leadership

Education
Long Beach City College   2015 — 2018
Bachelor of Engineering (B.E.), Mechanical Engineering

Western Governors University   2012 — 2014
Business Management, Business Management

Utah State University   2010 — 2011

Rebecca Goodson Rebecca Goodson Pueblo, Colorado Area Details
Rebecca Goodson's Convergys Experience 2015 - 2015
Job Verifier at Convergys
Industry Consumer Services
Experience
TeleTech  October 2012 - Present
Convergys   2015 - 2015
Convergys   2015 - 2015
Convergys   2015 - 2015

Skills
Customer Satisfaction, Customer Service, Call Centers, Training, Management, Data Entry, Team Leadership, Coaching, Process Improvement, Outlook, Time Management, Customer Experience, Professional Counseling, Substance Abuse..., Family Therapy, Individual Counselling, Mental Health Counseling, Career Counseling, Crisis Intervention, Therapeutic Crisis..., Behavioral Counseling, Life Coaching

Education
Liberty University   2008 — 2012
Master of Arts (MA), Mental Health Counseling/Counselor

Liberty University   2005 — 2008
Bachelor's degree, Psychology

Rebecka Braband Rebecka Braband Greater St. Louis Area Details
Rebecka Braband's Convergys Experience July 1999 - June 2001
Job Siteman Cancer Center
Industry Hospital & Health Care
Experience
Washington University School of Medicine  January 2013 - Present
Coventry Health Care  December 2006 - July 2012
Mercy  November 2002 - December 2006
Lincoln County Medical Center  September 2001 - November 2002
Convergys   July 1999 - June 2001

Skills
Medicare, Medical Compliance, Pharmacy Benefit..., Health Insurance, Healthcare Management, Medicare Part D, Medicare Prescription..., Hospital Pharmacy, Medical Terminology, HMO, Managed Care, Compliance Testing, NCQA, Health Care Reform, Account Management, SPDs, Riders, Customer Retention, Customer Satisfaction, Report Writing, Microsoft Office

Education
Lindenwood University   2003 — 2006
Bachelor of Arts (BA), Health/Health Care Administration/Management

Patrice Brodnax Patrice Brodnax Charlotte, North Carolina Area Details
Patrice Brodnax's Convergys Experience July 2012 - September 2012
Job Seeking Employment
Industry Hospital & Health Care
Experience
Metro Staffing and Consulting Inc   December 2014 - April 2015
Jackson Hewitt  January 2004 - April 2015
Aerotek  November 2013 - February 2014
Kmart Corporation  May 2013 - December 2013
Convergys   July 2012 - September 2012
Halifax Regional Medical Center  September 2011 - October 2011
Home Recovery - Home Aid, Inc  September 2003 - December 2010
Rite Aid  November 2008 - December 2009

Skills
Medical Coding, Medical Records, Health Information..., Appointment Scheduling, Medication..., Pharmacy Operations, Tax Preparation, Healthcare Information..., Healthcare, ICD-9, HIPAA, Data Entry, Customer Service, Accounts Receivable, Billing, Health Insurance, Administration, Excel, PowerPoint, Outlook, Auditing, Microsoft Office, Typing, Access, Telephone Skills, Medical Billing, Supervisory Skills, Teamwork, Switchboard Operator, General Office Duties, Office Equipment, Calculator, Keyboarding, Insurance Verification, Call Center, Microsoft Excel, Banking, General Ledger, Sales, Supervisory Experience, Ten Key, Time Management, Microsoft Word, Invoicing, Medical Terminology, Office Management, Insurance, Analysis, CPT, Management

Education
Liberty University   2012 — 2014
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management

Goodwill Training and Employment Center   2012 — 2012
Certificate, Banking and Customer Service

Pinnacle Career Institute - Online Education   2008 — 2011
Associate of Occupational Health, Medical Coding/Billing and HIT

Pinnacle Career Institute-Lawrence   2008 — 2011
Associate of Science (A.S.), Health/Health Care Administration/Management

Southside Virginia Community College   2002 — 2011
Associates Of Applied Science, Administrative Support Technology

Dawn Eckel Dawn Eckel Longview, Texas Area Details
Dawn Eckel's Convergys Experience November 2013 - January 2014
Job Office Manager at East Tx Equipment Rental
Industry Oil & Energy
Experience
East Tx Equipment Rental/Gator Services   October 2014 - Present
Pliler International   January 2014 - July 2014
Simply Eat Gourmet   June 2011 - May 2014
Convergys   November 2013 - January 2014
Carmela Davis CPA   January 2013 - August 2013
Mike Burgett CPA   November 2012 - January 2013

Skills
Sales, Small Business, B2B Marketing, Rental Management, Marketing, Managing Events, Accounts Receivable, Account Management, Microsoft Word, Microsoft Excel, Quicken, Accounting, QuickBooks, Tax Accounting, Tax Preparation, Accounts Payable, Payroll Taxes, Customer Service, Inventory Management, Lacerte, Organizational..., Entrepreneurship, Fundraising, Oil & Gas, Human Resources, 10 Key, Team Leadership, Outlook, PowerPoint, Marketing Strategy, Social Media Marketing, Teamwork, Time Management, Management

Education
LeTourneau University   2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.75 GPA

Panola College   2007 — 2009
Associate’s Degree, Music Theory and Composition, 3.5 GPA

Carthage High School   1986 — 1990
High School, Advanced Program & Co-op Program

Christina Uglow Christina Uglow Rock Spring, Georgia Details
Christina Uglow's Convergys Experience May 2011 - September 2011
Job at
Industry Airlines/Aviation
Experience
First American Bank  October 2013 - Present
United Airlines  July 2007 - Present
United Airlines  January 2007 - Present
Lone Star Steakhouse  April 2001 - Present
R.J. Boar's BBQ   October 1997 - Present
Convergys   May 2011 - September 2011
Atlanta Bread Company  January 2006 - January 2007
Alliant Energy  January 2003 - January 2005
Dairy Queen  January 1999 - August 2001

Skills
Airlines, Flights, Aviation, Commercial Aviation, Airports, Flight Safety, Aircraft, Aviation Security, Charter, Airworthiness

Education
Lee University   2000 — 2001
Psychology

Marion High School   1996 — 1997
High school Diploma

Darlene Hines Darlene Hines East Aurora, New York Details
Darlene Hines's Convergys Experience November 2014 - January 2015
Job Independent Consultant at Avon, Company 31 and Tupperware
Industry Consumer Goods
Experience
Avon, Company 31 and Tupperware   March 2014 - Present
Convergys   November 2014 - January 2015
Fisher-Price  December 2007 - November 2014
Fisher-Price  2007 - November 2014
IBM Global Process Services  July 1999 - May 2007
AT&T  August 1998 - June 1999
AT&T  August 1998 - June 1999
Charles Schwab Inc  April 1995 - August 1998
Darden Restaurants Inc  January 1994 - April 1995

Skills
Project Management, Business Analysis, Information Technology, Office Management, Application Support, Customer Service, Voice System...

Education
Liberty University   2011 — 2012
Accounting

Niagara County Community College   1976 — 1983
Accounting

Torya Cato Torya Cato Albany, Georgia Area Details
Torya Cato's Convergys Experience August 2012 - Present
Job Customer Service at Convergys
Industry Higher Education
Experience
Convergys   August 2012 - Present
Troy University  October 2009 - 2011
Wiregrass Rehabilitation Center   2007 - 2008

Skills
Student Affairs, Higher Education, Event Planning, Research, PowerPoint, Microsoft Office, Community Outreach, Outlook, Administrative..., Microsoft Word, Microsoft Excel, Public Speaking, Data Entry, Student Development, Non-profits, Fundraising, Nonprofits, Recruiting, Training, Customer Service, Leadership, Employee Relations, Leadership Development, Interviews, Coaching, Social Media, Teaching, Team Building, Human Resources

Education
Liberty University   2013 — 2016
Master of Business Administration (MBA), Educational Leadership and Administration, General

Troy University   2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology

Irene Colegado Irene Colegado Los Angeles, California Details
Irene Colegado's Convergys Experience 2005 - 2008
Job District Operations Manager at JP Morgan Chase
Industry Financial Services
Experience
JPMorgan Chase & Co.   August 2015 - Present
JPMorgan Chase & Co.   March 2014 - Present
JP Morgan Chase  October 2008 - November 2012
Convergys   2005 - 2008

Skills
BPO, Call Centers, Outsourcing, Performance Management, Process Improvement, Customer Experience, Customer Service, Workforce Management, Team Management, Management, CRM

Education
Los Angeles City College   2013 — 2015
Associate of Arts (AA), Finance and Banking

University of the Philippines   1999 — 2003
BS, Human Ecology

Samantha Sharbaan Samantha Sharbaan Wichita, Kansas Area Details
Samantha Sharbaan's Convergys Experience March 2009 - February 2010
Job Legal Secretary at Hinkle Law Firm LLC
Industry Law Practice
Experience
Hinkle Law Firm LLC  April 2010 - Present
Convergys   March 2009 - February 2010
American Express  September 2001 - February 2009

Skills
Employment Law, Call Center, Vendor Management, Process Improvement, Legal Writing, Microsoft Office, Customer Service, Leadership, Microsoft Excel, Change Management, Project Management, Analysis, Coaching, PowerPoint, Business Process..., Operations Management, Management, Call Centers, Six Sigma, Credit Cards, Customer Experience, Training, Workforce Management, Risk Management, Business Analysis, Relationship Management, Team Building, Employee Benefits, Performance Management, Customer Retention, Human Resources, Outsourcing, Financial Services, Cross-functional Team..., Timeslips, Westlaw

Education
Liberty University   2015 — 2017
Masters of Business Administration, Human Resources

Liberty University   2015 — 2017
Masters of Business Administration, Human Resources

University of Phoenix   2004 — 2007
BSBM, Business Management

Patricia Pinkney Patricia Pinkney Jacksonville, Florida Area Details
Patricia Pinkney's Convergys Experience January 2011 - August 2011
Job Fraud Analyst at Citi
Industry Consumer Services
Experience
Citi  May 2013 - Present
Convergys   January 2011 - August 2011
AT&T  February 1995 - October 2009
Cellular One  January 1988 - January 1995

Skills
Training, Program Management, CRM, Sales, Customer Satisfaction, Marketing, Project Management, Customer Service, Start-ups, Recruiting, Performance Management, Team Building, Research, Microsoft Excel, Public Speaking, Mortgage Lending, Microsoft Office

Education
Lee University   1980 — 1985
Bachelor of Science, Biology

Jason McClain Jason McClain Greater St. Louis Area Details
Jason McClain's Convergys Experience February 2010 - April 2011
Job Experienced Insurance Professional
Industry Insurance
Experience
AAA Insurance  April 2011 - Present
TALX  February 2011 - July 2011
Convergys   February 2010 - April 2011
Convergys   May 2007 - February 2010

Skills
Claim, Insurance, Customer Service, Outlook, Call Center, Employee Benefits, Microsoft Office, Process Improvement, Health Insurance, Workers Compensation, PowerPoint, Property & Casualty..., Organization, Claims Workstation, Xactimate, SAP Portal, Xactanalysis, Appraising, Underwriting, Catastrophic Loss, Account Management, Escalations Management, Analysis, Call Centers, Human Resources, Sales

Education
Lindenwood University   2006 — 2009
BFA, Graphic and Computer Art

Chanty Bradley-Brown Chanty Bradley-Brown Greater St. Louis Area Details
Chanty Bradley-Brown's Convergys Experience August 1999 - September 2000
Job HR Partner Leader, Wells Fargo Community Bank
Industry Financial Services
Experience
Wells Fargo Community Bank   November 2014 - Present
Wells Fargo Community Bank   May 2008 - Present
St. Louis Children’s Hospital   January 2007 - May 2008
Edward Jones  October 2000 - January 2007
Convergys   August 1999 - September 2000
United States Air Force  July 1989 - May 1999

Skills
Succession Planning, Organizational Design, Workforce Planning, HR Transformation, Performance Consulting, Employee Benefits, Talent Management, Diversity & Inclusion, Mergers, Strategic Planning, Executive Coaching, Team Building, International HR, Career Development, Leadership Development, Mergers

Education
SIUC   2009 — 2014
Ph.D, Workforce Education and Development, 4.0

Lindenwood University
M.S, Human Resource Management

Southern Illinois University
B.S, Workforce Education and Development

St, Louis Business Diversity Initiative

Raymond Ciolek Raymond Ciolek O Fallon, Missouri Details
Raymond Ciolek's Convergys Experience May 2003 - August 2007
Job Teacher at Saint Louis Public Schools
Industry Education Management
Experience
Saint Louis Public Schools  August 2007 - Present
Convergys   May 2003 - August 2007
McDonald's Corporation, Taco Bell, Jack in the Box   August 1982 - May 2003
U.S. Army Reserve   February 1984 - February 1990

Skills
Computer Hardware, Computer Maintenance, Tiles, Decks, Mathematics, Instructional Technology, Classroom, Educational Technology, Leadership, Instructional Design, Educational Leadership, Teaching, Technology Integration, Lesson Planning, Literacy, Tutoring, Curriculum Development, E-Learning, Adult Education, Staff Development, ESL, Differentiated..., Blended Learning, Teaching English as a..., Teaching Adults, Mathematics Education, Teacher Training, Curriculum Design, Education Reform, Special Education, Social Studies

Education
Lindenwood University   2013 — 2015
Doctor of Education (EdD), Superintendency and Educational System Administration, 4.0

Lindenwood University   2011 — 2013
Master's degree, Educational Administration and Supervision, K-12

UM-Saint Louis   2005 — 2007
Bachelor's degree, Education -- middle school math

UM-Saint Louis   1987 — 1990
Bachelor's degree, Economics

Barbara Paulus Barbara Paulus Springfield, Ohio Details
Barbara Paulus's Convergys Experience January 2012 - March 2013
Job Remote Tier One Support at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services  April 2013 - Present
Convergys   January 2012 - March 2013
National Telecommunications Institute   November 2009 - November 2011
Infocision  April 2007 - June 2007
TEKsystems Towers Of Kenwood   January 2007 - March 2007
PEQ Solutions   December 2006 - January 2007
Teleperformance USA  November 2005 - October 2006
Upper Valley Medical Center  October 2004 - September 2005
Blackstone Health Care   July 1997 - December 2004

Skills
Microsoft Office, Microsoft Windows 98,..., Typing, Customer Service, Troubleshooting, XP, Data Entry, Teamwork, Windows 7, Active Directory, Call Center, Microsoft Windows 98, Software Installation, SharePoint, Technical Support, Windows Server, Printers, Software Documentation, Call Centers, Lotus Notes, Help Desk Support, Outlook, Windows, Information Technology, System Administration, Visio, Networking, Operating Systems, Computer Hardware, Network Administration, System Deployment, DHCP, Cisco Technologies, Hardware, Interviews, Customer Satisfaction, Citrix, Team Leadership, Customer Experience, Security, Disaster Recovery, Training, VMware, Windows XP

Education
Liberty University   2010 — 2014
BA, MultiiDisciplinary, 2.33

Clark State Community College   2000 — 2003
2.67, Information Technology, 2.75

NorthEastern High School   1976 — 1980
Diploma, General, B-

Gregory B Screws, I Gregory B Screws, I Cincinnati Area Details
Gregory B Screws, I's Convergys Experience Project Manger IIConvergys Customer Management2007 - Present
Job Project Manager at Convergys
Industry Computer Software
Experience
Convergys   Project Manger IIConvergys Customer Management2007 - Present
Convergys Information Mgmt. Group   1997 - 2007

Education
Lawrence Technological University   1980 — 1984

Asim Hasnie Asim Hasnie Kingwood, Texas Details
Asim Hasnie's Convergys Experience December 2001 - August 2006
Job Senior Accountant
Industry Accounting
Experience
Halliburton  September 2013 - Present
Sava Senior Care  January 2008 - September 2013
Jackson Hewitt  September 2006 - January 2008
Convergys   December 2001 - August 2006
A & J Corporation   July 2000 - November 2001

Skills
Personal Tax, Microsoft Office, Peachtree, QuickBooks, PeopleSoft, General Accounting, P&L Analysis, Hyperion Reports, Accounting, Budgets, General Ledger, Auditing, Account Reconciliation, Payroll, Fixed Assets, Analysis, Finance, Income Tax

Education
San Jacinto College   2011 — 2011
Administrator, Nursing Home

University of Houston   2003 — 2006
Bachelor's degree, Accounting

Lone Star College System   2001 — 2003
Texas Core, Texas Core

Alex Tate Alex Tate Greater St. Louis Area Details
Alex Tate's Convergys Experience 2003 - 2004
Job Systems Manager
Industry Hospital & Health Care
Experience
Washington University School of Medicine  December 2011 - Present
Safety National Casualty Corporation (SNCC)   October 2007 - December 2011
TekSsytems   2005 - 2006
Citi Group  2004 - 2005
Convergys   2003 - 2004

Skills
SharePoint, Active Directory, Disaster Recovery, Microsoft Exchange, Software Documentation, Visio, Technical Support, VMware, VMware ESX, DHCP, SDLC, Troubleshooting, Virtualization, Citrix, RedHat, DotNetNuke, IIS, Microsoft SQL Server

Education
Lincoln University (MO)   2000 — 2003
Bachelor of Science (BS), Information Ssytems

Ritenour

Jason Gasper Jason Gasper Kansas City, Missouri Area Details
Jason Gasper's Convergys Experience April 2011 - Present
Job Data Collections Supervisor at Convergys
Industry Banking
Experience
Convergys   April 2011 - Present
Convergys   July 2010 - Present
Ajilon  July 2009 - April 2010
Wells Fargo  2002 - 2009
Transamerica  1999 - 2002

Skills
Leadership, Microsoft Word, Credit Risk, Technical Writing, Project Management, Teaching, Microsoft Office, PowerPoint, Research, Customer Service, Microsoft Excel, Team Building, Training, Visio, Outlook, Team Leadership, Management, Public Speaking, Retail, Business Analysis, Contract Management, Negotiation, Sales, Operations Management, Process Improvement, Access, Contract Negotiation, Troubleshooting, Accounting, Analysis, Banking, Budgets, Call Centers, Change Management, Coaching, Credit, Customer Satisfaction, Data Analysis, Finance, Financial Analysis, Insurance, Performance Management, Program Management, Recruiting, Risk Management, Software Documentation, Strategic Planning, Team Management, Teamwork, Vendor Management

Education
Longview Community College
Associate of Arts, Bachelor Prep

Truman High School

Leigh-Anne Plattner Leigh-Anne Plattner Cincinnati Area Details
Leigh-Anne Plattner's Convergys Experience November 2007 - December 2013
Job Senior Business Analyst at Convergys
Industry Market Research
Experience
Convergys   November 2007 - December 2013
Xavier University  2004 - 2008
Cincinnati Childrens Hospital Medical Center  January 2004 - February 2007
University of Cincinnati  July 2000 - September 2003

Skills
Data Analysis, Market Research, Analytics, Business Analysis, Process Improvement, Vendor Management, Program Management, Analysis, Business Intelligence, CRM, Team Management, Strategy, Call Centers, Management, Cross-functional Team..., Outsourcing

Education
University of Cincinnati   1999 — 2004
Ph.D., Molecular and Developmental Biology

University of Guelph   1995 — 1997
M.Sc., Zoology

Laurentian University/Université Laurentienne   1990 — 1994
B.Sc., Biology

Joanna Lewis, MBA Joanna Lewis, MBA Greater St. Louis Area Details
Joanna Lewis, MBA's Convergys Experience 2000 - 2002
Job Sr. Analyst at American Water
Industry Utilities
Experience
American Water  November 2001 - Present
convergys   2000 - 2002

Skills
Lotus Notes, Microsoft Office, Microsoft Excel, Strategic Planning, Customer Service, PowerPoint, Leadership, Team Building, Project Management, Data Analysis, Training, Microsoft Word

Education
University of Phoenix   2003 — 2005
Masters, Business Administration

Lincoln University (MO)   1990 — 1995
Bachelor of Science (B.S.), Computer Information Systems

Howard Ricketts Howard Ricketts Greater Atlanta Area Details
Howard Ricketts's Convergys Experience April 2001 - August 2011
Job Sr. Manager Quality and Process Improvements
Industry Information Technology and Services
Experience
NetCracker Technology, a subsidiary of NEC Corporation   August 2011 - Present
Convergys   April 2001 - August 2011
Verizon Wireless  August 1995 - April 2001

Skills
Problem Solving, Process Improvement, Customer Relations, Quality Assurance, Quality Management, Waterfall, SDLC, Requirements Analysis, PMP, Software Project..., Vendor Management, Resource Management, PMO, Business Requirements, Requirements Gathering, Testing, Integration, Business Process, Business Analysis, Telecommunications, Systems Analysis, Solution Architecture, Agile Project Management

Education
Georgia Institute of Technology - Georgia Tech College of Management   2011 — 2011
ISO 9001 2008 Lead Auditor, Quality Management

Villanova University   2003 — 2004
Six Sigma Black Belt, Certification

London Metropolitan University   1985 — 1988
BSc (Hons) Computer Science and Statistics, Computer Science

Wally Palmer Wally Palmer Orlando, Florida Area Details
Wally Palmer's Convergys Experience February 2006 - August 2008
Job Business Development Manager Cisco Maintenance
Industry Information Technology and Services
Experience
Prosys  January 2012 - Present
Presidio  August 2008 - January 2012
Convergys   February 2006 - August 2008

Skills
Account Management, Sales, Call Center, Team Leadership, Process Improvement, Direct Sales, Training, Customer Satisfaction, Sales Process, Sales Operations, Cold Calling, Call Centers, Ordained Minister, Customer Service, Team Building, Sales Management, Management, Leadership, Forecasting, B2B, Outlook, Contract Negotiation, Ministers

Education
Way of the Master School of Biblical Evangelism   2013 — 2014
Evangelism

Liberty University   2012 — 2014
Religion/Religious Studies

Fox Valley Technical College   2004 — 2007
Human Resources Management/Personnel Administration, General

Gary Huhtanen Gary Huhtanen Ottawa, Canada Area Details
Gary Huhtanen's Convergys Experience February 2005 - April 2010
Job Thunderhead Author at TD Canada Trust
Industry Information Technology and Services
Experience
TD Canada Trust  April 2013 - Present
Ezipin Canada Inc   June 2012 - April 2013
Ezipin   November 2010 - June 2012
Convergys   February 2005 - April 2010

Skills
Team Leadership, Microsoft Office, Management, Call Centers, Product Management, Troubleshooting, Leadership, Vendor Management, Analysis, Change Management, Project Management, Process Improvement, SDLC, Customer Service, Coaching, Software Documentation, Team Building

Education
Laurentian University/Université Laurentienne   2000 — 2004
Bachelor's, Computer Science

Kathy Jo Pierson Kathy Jo Pierson Greater St. Louis Area Details
Kathy Jo Pierson's Convergys Experience July 1994 - Present
Job Quality, Training & Development Mgr at Convergys
Industry Telecommunications
Experience
Convergys   July 1994 - Present
Convergys   January 2009 - March 2011
Convergys   July 1994 - January 2009

Skills
Quality Assurance, Quality Management, Six Sigma, Root Cause Analysis, Training & Development, Remote Management, Large Group Facilitation, Program Facilitation

Education
Lindenwood University   2005 — 2009
Masters Degree in Communication, BA Corporate Communication, MA Communications with emphasis on Training and Delivery

Sandi Chough Sandi Chough Greater Los Angeles Area Details
Sandi Chough's Convergys Experience October 2003 - April 2004
Job Owner, Silver Group Consulting
Industry Telecommunications
Experience
Silver Group Consulting   January 2000 - Present
Time Warner Cable  January 2014 - December 2014
Time Warner Cable  March 2011 - December 2013
Simple Mobile LLC  October 2010 - December 2010
Time Warner Cable  February 2009 - September 2010
Charter Communications  March 2008 - December 2008
Charter Communications  January 2007 - February 2008
Charter Communications  May 2005 - September 2006
Charter Communications  July 2004 - April 2005
Convergys   October 2003 - April 2004

Skills
Telecommunications, CRM, Cross-functional Team..., Wireless, Project Management, Strategy, Leadership, VoIP, Broadband, Process Improvement, Program Management, WiFi, BSS/OSS, Production Deployment, Methods & Procedures, KPI Reports, Training & Development, Billing Systems, Telecommunications..., Telecommunications..., Database Integrity, Configuration & Testing, Billing Mediation, Rating & Biling, Procurement, Revenue Assurance, Quality Assurance, Business Development, Training

Education
Loma Linda University
Bachelor of Business Administration (B.B.A.), Business Management, Marketing, Art (Minor)

Angela Lannoo Angela Lannoo Debary, Florida Details
Angela Lannoo's Convergys Experience April 2013 - October 2014
Job Realtor/Broker Assistant at Prime Real Estate Inc.
Industry Real Estate
Experience
Prime Real Estate Inc.   October 2014 - Present
Convergys   April 2013 - October 2014
City of Port Orange  March 2013 - April 2013
FloMet LLC  October 2010 - February 2013
Engineered Materials   December 2006 - March 2010
Toray Plastics America  1996 - 2003
Memtec America Corp   November 1993 - June 1996

Skills
Continuous Improvement, Human Resources, Lean Manufacturing, Manufacturing, Personnel Management, Purchasing, Recruiting, Training

Education
Lord Fairfax Community College   1996 — 1998
Business, Marketing, Computer Software, Accounting, 4.0

Deland High School   1984 — 1986
High School Diploma

Raymon Clarke Raymon Clarke Cincinnati Area Details
Raymon Clarke's Convergys Experience April 2001 - Present
Job Accounts Payable Manager at Convergys
Industry Management Consulting
Experience
Convergys   April 2001 - Present

Education
Lindsey Wilson College   1995 — 1999
BA in Business Administration, Management Information Systems

FATIMA

Jennifer Strothman Jennifer Strothman Greater St. Louis Area Details
Jennifer Strothman's Convergys Experience Talent Acquisition AssociateConvergysApril 2015 - Present
Job Talent Acquisition Associate at Convergys
Industry Human Resources
Experience
Convergys   Talent Acquisition AssociateConvergysApril 2015 - Present
Kohner Properties, Inc.   June 1993 - April 2015

Skills
Employee Training, Property Management, Recruiting, Training, Real Estate, Performance Management, Employee Relations, Human Resources, Operations Management, Talent Management, Talent Acquisition, Employee Benefits, Applicant Tracking..., Onboarding, Management, Sales

Education
Lindenwood University
Human Resource Management

Lindenwood University   2013 — 2015
Human Resource Management, Human Ressources, 4.0

Quang Vo Quang Vo Greater Denver Area Details
Quang Vo's Convergys Experience 2007 - 2009
Job Senior Consultant
Industry Information Technology and Services
Experience
SyncHR   March 2015 - Present
Leprino Foods  May 2014 - March 2015
Deloitte  January 2013 - May 2014
PetSmart  2010 - January 2013
KTV Consulting, Inc.   2009 - 2009
Convergys   2007 - 2009
Volvo Trucks North America  2006 - 2007

Skills
SAP HR, SAP Portal, Cross-functional Team..., CRM, HRIS, ABAP, Leadership, Project Management, SAP R/3, Training, ERP, SAP, Business Process..., Integration

Education
Lehigh University   1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering

Lanetta Mathis Lanetta Mathis Greater Atlanta Area Details
Lanetta Mathis's Convergys Experience August 2001 - September 2002
Job Volunteer Program Operations Analyst at Georgia Department of Public Health
Industry Hospital & Health Care
Experience
Safety Net Clinic   January 2014 - Present
Georgia Department of Public Health - Emergency Preparedness and Response   May 2010 - Present
Georgia Department of Public Health  May 2010 - Present
Safety Net Clinic   2014 - 2014
Safety Net Clinic   2014 - 2014
Matria Healthcare Inc.  June 2007 - October 2008
Doctors Laboratory Valdosta Ga  February 2004 - December 2006
Convergys   August 2001 - September 2002

Skills
Healthcare, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, EMR, Strategic Planning, Community Outreach, Recruiting, Hospitals, Customer Service, Process Improvement, Research, Training, Data Entry, Contract Recruitment, SharePoint

Education
Loma Linda University   2012 — 2017
Master of Public Health (M.P.H.), Public Health Education and Promotion

Valdosta State University   1998 — 2005
Bachelor of Science (BS), Biology, General

Erica Priest Erica Priest Greater St. Louis Area Details
Erica Priest's Convergys Experience 2000 - 2006
Job HR Generalist at Store Supply Warehouse
Industry Business Supplies and Equipment
Experience
Store Supply Warehouse  December 2013 - Present
Missouri Botanical Garden  March 2013 - December 2013
Correctional Medical Services  April 2006 - June 2012
River City Rage   2008 - 2009
Convergys   2000 - 2006

Skills
PeopleSoft, Personal Training, Applicant Tracking..., Training, Employee Relations, Employee Training, Healthcare, Vendor Management, Customer Service, FMLA, Coaching, Leadership, Team Building, Workers Compensation, Employee Benefits, Benefits Administration, Benefits Management, Payroll, HRIS, HR Policies, Human Resources, Onboarding, Performance Management, Employee Engagement, Talent Management, ADP Payroll, Microsoft Office, Process Improvement

Education
Lindenwood University   2012 — 2015
Bachelor’s Degree, HR Management

University of Missouri-Saint Louis   1994 — 2000
None, Accounting

McCluer North High School   1990 — 1993
General studies, General Studies

Kaminsky Evans Kaminsky Evans Dallas, Texas Details
Kaminsky Evans's Convergys Experience January 2002 - January 2004
Job Sales and Communications Coordinator
Industry Consumer Services
Experience
Nerium International  September 2012 - Present
SoftLayer Technologies, Inc.   May 2006 - August 2012
SoftLayer Technologies formally The Planet   May 2006 - August 2012
SoftLayer Technologies, Inc  January 2009 - January 2012
SoftLayer Technologies, Inc  January 2006 - January 2009
Travelers Indemnity Company  January 2004 - January 2005
Convergys   January 2002 - January 2004

Skills
Great Plains Software, Accounting, Outlook, Accounts Payable, Data Center, Cloud Computing, Microsoft Excel, System Administration, Financial Reporting, Account Management, Leadership, Management, Training, Customer Satisfaction, Troubleshooting, Accounts Receivable, Time Management, Process Improvement, Team Leadership, Forecasting, Call Centers, Technical Support, Customer Service

Education
Lone Star College System   2002 — 2004
Pursued BA, Accounting

Dwight D. Eisenhower High School   1995 — 1999
High School Diploma, General Studies

Brown (Emily) Brown (Emily) Greater St. Louis Area Details
Brown (Emily)'s Convergys Experience OperatorA and M Communications1990 - 2002
Job CSR at Convergys
Industry Retail
Experience
Convergys   OperatorA and M Communications1990 - 2002

Education
Lindenwood University   1990 — 2004

Jada Elyse Hill Jada Elyse Hill Houston, Texas Area Details
Jada Elyse Hill's Convergys Experience March 2004 - December 2004
Job Hair Stylist at Hair by Jada Elyse
Industry Cosmetics
Experience
The HCE Salon   January 2012 - Present
MyImperfectHeart.com   October 2006 - August 2012
MyImperfectHeart/MyImperfectHeart.com   January 2006 - January 2012
Educational Products Inc  April 2006 - February 2007
Convergys   March 2004 - December 2004

Skills
Hair Cutting, Hair Care, Beauty, Cosmetology, Makeup Artistry, Cosmetics, Hair Extensions, Bridal Showers, Waxing, Salons, Makeovers, Skin Care

Education
LeTourneau University   2009 — 2012
Business Administration and Management, General

Southern University and Agricultural and Mechanical College at Baton Rouge   2002 — 2007
Business, Management, Marketing, and Related Support Services

LeTourneau University
Business Administration

LeTourneau University
Business Administration

Southern University and A&M College
Business, Business Marketing/ Administration

Southern University and A&M College
Business, Business Marketing/ Administration

Bob Zoellner Bob Zoellner Greater St. Louis Area Details
Bob Zoellner's Convergys Experience June 2005 - October 2007
Job General Manager at Telescan LLC
Industry Telecommunications
Experience
Telescan LLC   November 2007 - Present
Convergys   June 2005 - October 2007
Saint Louis University  2002 - 2004
Providian Financial  1994 - 1998
Citation Computer Systems  1986 - 1989

Education
Saint Louis University   2002 — 2003

Lindenwood University   1984 — 1985
Bachelor of Science, Business Administration

Robert Juarez Robert Juarez Laredo, Texas Area Details
Robert Juarez's Convergys Experience May 2005 - Present
Job Sr. Manager, Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   May 2005 - Present

Skills
Transition Management, Workforce Management, Call Centers, BPO, Service Delivery, Contact Centers, Offshoring, Outsourcing, Sla, MIS

Education
Laredo Community College

The University of Texas at Austin

O'Shanae Bell O'Shanae Bell Houston, Texas Area Details
O'Shanae Bell's Convergys Experience January 2005 - November 2007
Job Data Integration Job Facilitator at Seismic Exchange, Inc.
Industry Oil & Energy
Experience
Seismic Exchange, Inc.   November 2007 - December 2014
Convergys   January 2005 - November 2007
ExxonMobil  August 2004 - January 2005

Skills
Microsoft Office, Petroleum, Microsoft Word, Construction, Construction Management, Project Planning, Project Control, Seismology, Project Management, Microsoft Excel, Outlook, Gas, Oil/Gas, SAP, Energy, Geophysics, Upstream, Drilling, PowerPoint, Oil & Gas

Education
University of Houston   2013 — 2017
Bachelor of Business Administration (BBA), Supply Chain Management, Junior

Lone Star College System   2008 — 2011
Associate of Arts (AA)

Eisenhower High School   2001 — 2004
High School Diploma, Magna Cum Laude Graduate

Cindy Whitehair Cindy Whitehair Greater Salt Lake City Area Details
Cindy Whitehair's Convergys Experience November 2008 - Present
Job Customer Service Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   November 2008 - Present
FOSTAR INC   May 2004 - September 2007
McLeodUSA  May 1997 - May 2004
Kelly Services  December 1992 - May 1996

Education
Lindenwood University   1977 — 1981
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 2.5-3.0

Edward West Edward West Portland, Oregon Area Details
Edward West's Convergys Experience 2015 - Present
Job Agent and Advisor at Convergys
Industry Information Technology and Services
Experience
Convergys   2015 - Present
E-mmaculate Cleaning Concepts   November 2013 - Present
Spring Chrysler Jeep Dodge   June 2009 - August 2011
Independent  March 2009 - August 2011
West Transportation Services   January 2009 - July 2011
Lawrence Marshall Dealerships   June 2006 - December 2008
Mac Haik Chevrolet  January 2003 - May 2006
Jay Marks Mazda/Hyundai   October 2000 - January 2003
Everett Chevrolet   June 1998 - October 2000
Kirkland Chrysler Jeep   May 1995 - April 1998

Skills
Customer Service, Public Speaking, Sales, Microsoft Office, Event Planning, Contract Negotiation, Networking, Music, Cleaning, Janitorial, General Insurance, Health Insurance, Transportation, Disability Insurance, Dispatching, Insurance, Public Relations, Microsoft Excel, Coaching

Education
Liberty University   2010 — 2014
Bachelor's of Liberal Arts, Disciplinary Studies

Portland State University   1982 — 1983
Pre-Med

Portland Community College   1980 — 1982
A.A, Music

Erik Fisaga Erik Fisaga Greater St. Louis Area Details
Erik Fisaga's Convergys Experience April 2005 - August 2009
Job Training Manager at Direct Energy
Industry Professional Training & Coaching
Experience
Direct Energy  June 2014 - Present
Connexions Loyalty Travel Solutions  May 2011 - May 2014
Convergys   April 2005 - August 2009

Skills
Training & Development, Curriculum Development, Sales Process, Sales Support, Sales Management, Customer Experience, Customer Retention, Training, Coaching, Workshop Facilitation, Leadership, Sales, Team Building, Customer Satisfaction, Team Leadership, Customer Service, Public Speaking, Management, Process Improvement

Education
Lindenwood University   2009 — 2012
Bachelor of Science (BS), Business Administration, Management and Operations

Donn Agraviador Donn Agraviador Saint Johns, Florida Details
Donn Agraviador's Convergys Experience May 2003 - June 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
MicroStrategy  November 2010 - Present
NorthgateArinso  June 2010 - September 2010
Convergys   May 2003 - June 2010
Siebel Systems Inc  May 2000 - May 2003
GKN Sinter Metals  1999 - 2000
EDS  1997 - 1999
Comau PICO  1996 - 1997

Skills
Business Intelligence, Data Warehousing, Integration, Oracle, ERP, Solution Architecture, Databases, Unix, PL/SQL, SAP ERP, Security

Education
Lawrence Technological University   1992 — 1996
Bachelor of Science in Computer Science

Justin Hallett Justin Hallett Calgary, Canada Area Details
Justin Hallett's Convergys Experience July 2004 - December 2004
Job Systems Analyst at Enbridge
Industry Oil & Energy
Experience
Enbridge  August 2013 - Present
Enbridge  April 2008 - August 2013
Enbridge  October 2007 - April 2008
Enbridge  September 2006 - October 2007
Enbridge  January 2006 - August 2006
Shell  May 2005 - December 2005
Convergys   July 2004 - December 2004

Skills
Unix, SQL, Troubleshooting, Technical Support, Programming

Education
The University of Lethbridge   2003 — 2006
BSc, Computer Science

Lethbridge Community College   2000 — 2002
Bachelor of Science, Computer Science

al morales al morales Greater Los Angeles Area Details
al morales's Convergys Experience November 2008 - September 2009
Job truck driver at Desert Express
Industry Transportation/Trucking/Railroad
Experience
Desert Express   October 2010 - May 2012
Man-Power  February 2010 - August 2010
Convergys   November 2008 - September 2009
SAMS Club  March 2008 - November 2008

Education
Long Beach City College   1983 — 1985
None, Business/Commerce, General, 3.5

Raymon Clarke Raymon Clarke Cincinnati, Ohio Details
Raymon Clarke's Convergys Experience April 2001 - Present
Job Accounts Payable Manager
Industry Information Services
Experience
Convergys   April 2001 - Present

Education
Lindsey Wilson College   1995 — 1999
Business Management, Management Information Systems

Carissa Chacon Carissa Chacon Chattanooga, Tennessee Area Details
Carissa Chacon's Convergys Experience 1997 - 2007
Job Common Core Coach
Industry Education Management
Experience
Tennessee Office of Education   May 2012 - Present
Chattanooga Charter School of Excellence   August 2011 - Present
Tooele County School District  December 2006 - June 2010
Convergys   1997 - 2007

Skills
Classroom Management, Classroom, Curriculum Design, Lesson Planning, Differentiated..., Educational Leadership, Literacy, Elementary Education, Curriculum Development, K-12, Teacher Training, Educational Technology, Tutoring, Special Education, Language Arts, Social Studies, Teaching, Staff Development, Instructional Technology, Curriculum Mapping, Secondary Education, ESL, Instructional Design, Smartboard, Teacher Mentoring, Gifted Education, Technology Integration, Distance Learning, Data Driven Instruction, Blended Learning

Education
Lesley University   2008 — 2010
Master of Education (M.Ed.), Educational/Instructional Technology

Lesley University   2008 — 2010
Masters Degree, Elementary Education and Teaching

Utah State University   2005 — 2006
Bachelors, Education

Salt Lake Community College   2004 — 2005
Associates Degree, Elementary Education and Teaching

Bill Dacus Bill Dacus South Jordan, Utah Details
Bill Dacus's Convergys Experience March 2003 - August 2005
Job Sales Agent at PlusOne Company
Industry Military
Experience
PlusOne Company  November 2013 - Present
Utah Army National Guard  June 2005 - Present
Spherion  November 2005 - May 2010
Convergys   March 2003 - August 2005

Skills
Security Clearance, Military, DoD, Military Experience, Government, Training, Employee Relations, Supervisory Skills, Human Resources, Outlook, Languages, Strategic Planning, Logistics, Public Speaking, Operations Management, Team Building, Process Improvement, Intelligence, Management, Leadership, Customer Service, Team Leadership, Army, Policy, Defense, Security, Analysis, HUMINT, Software Documentation, Call Centers, Sales, Project Planning, Technical Writing

Education
Universtity of Utah   2011 — 2015
Persuing B.A., Psychology

Latter-day Saints Business College   1998 — 1999
A.A.S., General Education

Alexis Prince Alexis Prince Charlotte, North Carolina Details
Alexis Prince's Convergys Experience February 2012 - Present
Job Customer Service Rep at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   February 2012 - Present
Biscayne Animal Hospital   August 2006 - November 2011
Americall Group, Inc.   March 2004 - May 2006

Education
Lindsey Hopkins Technical Education Center   2003 — 2003
High School Diploma

Cristy Molina Cristy Molina Logan, Utah Details
Cristy Molina's Convergys Experience 2011 - Present
Job null Professional
Industry Outsourcing/Offshoring
Experience
Convergys   2011 - Present
Westwood Plaza   December 2010 - October 2011
JC Penneys  November 2010 - June 2011
J.C Penney Retail Store   November 2010 - March 2011
Westwood Plaza Retirement home   November 2009 - December 2010
Spherion/United Parcel Service   January 2009 - August 2009

Skills
Computer knowledgeable...

Education
Long Beach City College   2010 — 2011
NONE, Medical/Clinical Assistant

Redondo Union High School   1997 — 2001
General

Redondo Union High School   1997 — 2001
High school diploma

Jeremy Armour Jeremy Armour Kinston, North Carolina Details
Jeremy Armour's Convergys Experience November 1999 - December 2000
Job Biotechnology
Industry Biotechnology
Experience
East Carolina School of Medicine   April 2012 - May 2012
3Essentials Hosting   June 2007 - November 2007
C & D Engineering & Design   June 2001 - May 2005
Convergys   November 1999 - December 2000

Skills
Laboratory Experience, PCR, HPLC, Cell Culture, Gel Electrophoresis, Cell Counts, Spectrophotometry, recombinant DNA..., Aseptic Technique, cryopreservation, basic immunology, bioprocessing, Plasmid purification, Monoclonal Antibodies, LAL Endoxin Assay, BCA Protein Assay, Sterile Technique, SDS-PAGE, ELISA, Chromatography, Microbiology

Education
Pitt Community College   2011 — 2012
Associate of Applied Science, Biotechnology, 3.89

Lenoir Community College   2010 — 2011

Heather Zimmer Heather Zimmer Orlando, Florida Details
Heather Zimmer's Convergys Experience June 2009 - August 2010
Job Student at Le Cordon Bleu College of Culinary ArtsOrlando
Industry Restaurants
Experience
Convergys   June 2009 - August 2010
The Walt Disney Company  June 2006 - February 2007
Everything But Water  November 2004 - May 2006
Burlington Coat Factory  February 2003 - November 2004

Education
Le Cordon Bleu College of Culinary Arts-Orlando   2012 — 2013

Ralph Toussaint Ralph Toussaint Brooklyn, New York Details
Ralph Toussaint's Convergys Experience November 2011 - May 2012
Job Student at Long Island University, Brooklyn Campus
Industry Telecommunications
Experience
Convergys   November 2011 - May 2012
Macy's  October 2009 - November 2011

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, C, English

Education
Long Island University, Brooklyn Campus   2010 — 2013

Diane Reusch Diane Reusch Ballwin, Missouri Details
Diane Reusch's Convergys Experience 1996 - 2007
Job VP Marketing at [24]7
Industry Information Services
Experience
[24]7   January 2012 - Present
[24]7   February 2008 - January 2012
Convergys   1996 - 2007
Strata Group, Logica PLC   1991 - 1996

Skills
Customer Experience, BPO, CRM, Contact Centers, Team Management, Outsourcing, Call Centers, Service Delivery, Marketing Communications, Marketing Strategy, Vendor Management

Education
Lindenwood University

Beverly Spargur Beverly Spargur Cincinnati Area Details
Beverly Spargur's Convergys Experience April 2002 - April 2007
Job Incident Manager at Accenture
Industry Information Technology and Services
Experience
Accenture  April 2015 - Present
Accenture  May 2014 - April 2015
Ascendum Solutions  August 2012 - April 2014
Pomeroy  April 2011 - August 2012
Convergys   April 2002 - April 2007
R. L. Polk & Co.   1990 - 2002

Skills
Sourcing, Vendor Management, Process Improvement, SDLC, Outsourcing, ITIL Service Management, Management, Project Management, MS Project, Microsoft Office, Data Center, Business Analysis, Leadership, Customer Service, Testing, Team Building, PMO, Account Management, IT Strategy, Human Resources, Quality Assurance, Training, Microsoft Excel, Business Process..., Change Management, Software Documentation, Program Management, CRM

Education
Liberty University
Master of Business Administration (M.B.A.)

Thomas More College
Bachelor of Business Administration (B.B.A.)

Devin Cornwall Devin Cornwall Humble, Texas Details
Devin Cornwall's Convergys Experience March 2005 - March 2009
Job Computer Network Operator and Educator
Industry Computer Networking
Experience
Charter school  2010 - 2012
Convergys   March 2005 - March 2009
Crowley ISD  August 2000 - July 2004
Coldspring-Oakhurst CISD  August 1999 - July 2000
Montgomery ISD  August 1998 - July 1999
Jasper ISD  August 1995 - July 1996
Burkeville ISD   September 1994 - July 1995

Skills
Teaching, Curriculum Development, Educational Leadership, Classroom, Public Speaking, Educational Technology, Classroom Management, Lesson Planning, Tutoring, Higher Education, Computer Proficiency, Computer Hardware, Computer Networking, Computer Network...

Education
Lone Star College   2014 — 2015
Associate's degree, Computer Systems Networking and Telecommunications

Stephen F. Austin State University   1989 — 1994
Bachelor's degree, Music Teacher Education

Victoria Tamez Victoria Tamez Laredo, Texas Details
Victoria Tamez's Convergys Experience September 2012 - Present
Job Cust Serv & Problem Res Rep II at Convergys
Industry Utilities
Experience
Convergys   September 2012 - Present

Skills
Basic compurtes skills, Customer service

Education
Alief Hastings High School   2007 — 2010

Laredo Community College

Julio Carrizales Julio Carrizales Spring, Texas Details
Julio Carrizales's Convergys Experience May 2000 - June 2002
Job Director, IT Infrastructure Services Americas at Orion Engineered Carbons LLC NAFTA
Industry Oil & Energy
Experience
Orion Engineered Carbons LLC NAFTA  August 2014 - Present
Nabors Industries  December 2013 - August 2014
Trican Well Service Ltd.  October 2011 - December 2013
ABM Industries  May 2010 - October 2011
The Men's Wearhouse  May 2009 - April 2010
Cameron  June 2002 - April 2009
Convergys   May 2000 - June 2002

Skills
IT Management, Infrastructure..., Project Management, Service Desk Management, Desktop Support..., Team Leadership, Vendor Management, ITIL v3 Foundations..., CCNA, HDI Desktop Support..., Performance Management, Employee Training, Coaching, Agile Methodologies, Hiring Practices, Performance Improvement, Personal Development, Service Level Agreements, New Site Development, Windows 7, Microsoft Office, Cisco VoIP, Microsoft Exchange, Video Conferencing, Cisco Telepresence, Tandberg, LifeSize Video..., Polycom Video..., Lotus Notes, Active Directory..., SharePoint, Mobile Technology, Lenel OnGuard, Blackberry Enterprise..., Print Servers, Technical Support, Help Desk Support, Software Documentation, SLA, Active Directory, Troubleshooting, Information Technology, Security, Servers, ITIL, Networking, Windows, Management, Mobile Device Management, Process Improvement

Education
Lone Star College System   2014 — 2016
Management Information Systems, General, Current GPA 3.85

Mari Alexander Mari Alexander Charlotte, North Carolina Details
Mari Alexander's Convergys Experience August 2013 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   August 2013 - Present
Cox Communications  January 2008 - January 2013
West Corporation  August 2006 - August 2007

Skills
Property Management, Customer Service, Technical Support

Education
Livingstone College   2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Nelly Guerrero Nelly Guerrero Jacksonville, North Carolina Details
Nelly Guerrero's Convergys Experience January 2013 - May 2013
Job Retail Professional
Industry Retail
Experience
Tj Maxx  2013 - 2014
Convergys   January 2013 - May 2013
Target  October 2011 - February 2012

Education
Texas A&M International University   2011 — 2014
Bachelor's Degree, Business Administration and Management, General

Laredo Community College   2008 — 2011
Associate's Degree, Business Administration and Management, General

Brendan McWilliams Brendan McWilliams Houston, Texas Details
Brendan McWilliams's Convergys Experience September 2002 - January 2004
Job Helpdesk Technician at Inspection Oilfield Services
Industry Transportation/Trucking/Railroad
Experience
Inspection Oilfield Services  November 2014 - Present
TransCore  September 2013 - October 2014
ITT Systems  May 2009 - May 2010
KBR, Inc.   February 2004 - April 2007
Convergys   September 2002 - January 2004

Skills
Computer Hardware, Computer Security, Computer Repair, Computer Maintenance, Network Security, Desktop Administration, Systems Analysis, Hardware Installation, IT Hardware Support, Network Installation, Software Documentation, Technical Support, Windows Server, Microsoft Exchange, Troubleshooting, Hardware, Security, Network Administration, Networking, Servers, Active Directory, System Administration, Help Desk Support

Education
Lone Star College System   2010 — 2012
Associate of Arts (AA), Computer Science

Lonestar College
Associate of Arts (AA), Computer Science, Computer Science

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