Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Beth Sullivan Beth Sullivan's Convergys Experience January 2010 - November 2011
Job External Communications Manager
Industry Public Relations and Communications
Experience
Vantiv June 2013 - Present
Vantiv June 2012 - June 2013
MKTG INC November 2011 - June 2012
Convergys January 2010 - November 2011
Convergys July 2008 - January 2010
KnowledgeWorks Foundation January 2008 - July 2008
Historic Wilmington Foundation 2007 - 2007
Oliver Wyman 2004 - 2005
Fletcher & Co. 2002 - 2003
Oxford University Press 2001 - 2002
Skills
Social Media, Social Media Marketing, Public Relations, Blogging, Copywriting, Editing, Strategic Communications, Corporate Communications, Marketing Strategy, Facebook, Marketing, Publishing, Proofreading, Nonprofits, Market Research, Digital Marketing, Event Planning, Newsletters, Training, Proposal Writing, Press Releases, Management, Media Relations, Marketing Communications, Internal Communications, Publications, Email Marketing, Editorial, Content Strategy, Online Marketing, Social Networking, Content Development, Integrated Marketing, Crisis Communications
Education
Savannah College of Art and Design 2005 — 2007
Master of Fine Arts, Historic Preservation
Miami University 1996 — 2000
BA, English
Centennial High School 1992 — 1996
Vantiv June 2013 - Present
Vantiv June 2012 - June 2013
MKTG INC November 2011 - June 2012
Convergys January 2010 - November 2011
Convergys July 2008 - January 2010
KnowledgeWorks Foundation January 2008 - July 2008
Historic Wilmington Foundation 2007 - 2007
Oliver Wyman 2004 - 2005
Fletcher & Co. 2002 - 2003
Oxford University Press 2001 - 2002
Skills
Social Media, Social Media Marketing, Public Relations, Blogging, Copywriting, Editing, Strategic Communications, Corporate Communications, Marketing Strategy, Facebook, Marketing, Publishing, Proofreading, Nonprofits, Market Research, Digital Marketing, Event Planning, Newsletters, Training, Proposal Writing, Press Releases, Management, Media Relations, Marketing Communications, Internal Communications, Publications, Email Marketing, Editorial, Content Strategy, Online Marketing, Social Networking, Content Development, Integrated Marketing, Crisis Communications
Education
Savannah College of Art and Design 2005 — 2007
Master of Fine Arts, Historic Preservation
Miami University 1996 — 2000
BA, English
Centennial High School 1992 — 1996
Shayla Moore's Convergys Experience December 2013 - Present
Job PTC at DirectCall
Industry Outsourcing/Offshoring
Experience
Direct Call October 2014 - Present
Convergys December 2013 - Present
Fiserv August 2012 - November 2013
Mutual of Omaha April 2012 - August 2012
Hyatt Hotels Corporation November 2011 - April 2012
The Auto Club Group February 2011 - November 2011
Marriott Reservations March 2008 - December 2010
West Corporation April 2007 - November 2007
Target June 2006 - April 2007
Education
University of Nebraska at Omaha 2006 — 2014
Bachelor of General Studies, Criminology and Criminal Justice Specialty
Omaha North High 2002 — 2006
Diploma
Metropolitan Community College
Direct Call October 2014 - Present
Convergys December 2013 - Present
Fiserv August 2012 - November 2013
Mutual of Omaha April 2012 - August 2012
Hyatt Hotels Corporation November 2011 - April 2012
The Auto Club Group February 2011 - November 2011
Marriott Reservations March 2008 - December 2010
West Corporation April 2007 - November 2007
Target June 2006 - April 2007
Education
University of Nebraska at Omaha 2006 — 2014
Bachelor of General Studies, Criminology and Criminal Justice Specialty
Omaha North High 2002 — 2006
Diploma
Metropolitan Community College
Doug Tirmenstein Doug Tirmenstein's Convergys Experience June 2013 - Present
Job
Industry Market Research
Experience
Convergys June 2013 - Present
The Ohio State University June 2009 - June 2012
Circuit City Stores, Inc. August 2003 - March 2009
Circuit City Stores, Inc. November 2001 - July 2003
Circuit City Stores, Inc. July 2000 - September 2001
CarMax July 1999 - June 2000
Skills
Retail, Marketing, Analysis, Budgets, Advertising, Marketing Strategy, Market Research, Strategy, Competitive Analysis, Data Analysis, Leadership, Analytics, Business Analysis, Strategic Planning, Process Improvement
Education
The Ohio State University 2009 — 2012
Master's Degree, Statistics
Miami University 1995 — 1999
B.S. in Finance, Minor in Decision Sciences
Convergys June 2013 - Present
The Ohio State University June 2009 - June 2012
Circuit City Stores, Inc. August 2003 - March 2009
Circuit City Stores, Inc. November 2001 - July 2003
Circuit City Stores, Inc. July 2000 - September 2001
CarMax July 1999 - June 2000
Skills
Retail, Marketing, Analysis, Budgets, Advertising, Marketing Strategy, Market Research, Strategy, Competitive Analysis, Data Analysis, Leadership, Analytics, Business Analysis, Strategic Planning, Process Improvement
Education
The Ohio State University 2009 — 2012
Master's Degree, Statistics
Miami University 1995 — 1999
B.S. in Finance, Minor in Decision Sciences
April Richards's Convergys Experience February 2007 - June 2010
Job Learning Strategist
Industry Education Management
Experience
NorthgateArinso 2010 - Present
Convergys February 2007 - June 2010
Oracle December 2005 - February 2007
Siebel Systems February 1999 - December 2005
Skills
Instructional Design, Instructor-led Training, Captivate, E-Learning, Training Delivery, Blended Learning, Learning Management, Needs Analysis, Hands-on Training, Training, Employee Training, Adult Education, Performance Improvement, Software Documentation, Content Development, Learning Management..., Change Management, CRM, Business Process, Siebel, Performance Consulting
Education
University of Phoenix 2002 — 2004
Master of Arts, Education
Miami University 1989 — 1993
Bachelor of Arts, Psychology
NorthgateArinso 2010 - Present
Convergys February 2007 - June 2010
Oracle December 2005 - February 2007
Siebel Systems February 1999 - December 2005
Skills
Instructional Design, Instructor-led Training, Captivate, E-Learning, Training Delivery, Blended Learning, Learning Management, Needs Analysis, Hands-on Training, Training, Employee Training, Adult Education, Performance Improvement, Software Documentation, Content Development, Learning Management..., Change Management, CRM, Business Process, Siebel, Performance Consulting
Education
University of Phoenix 2002 — 2004
Master of Arts, Education
Miami University 1989 — 1993
Bachelor of Arts, Psychology
Luz Marina Ocampo Cuartas Luz Marina Ocampo Cuartas's Convergys Experience September 1994 - June 2004
Job Property Manager
Industry Real Estate
Experience
Self-employed January 2004 - Present
Convergys September 1994 - June 2004
Education
Mercy College 1988 — 1992
Bachelor's degree, Computer Information Systems
Colegio El Rosario
Self-employed January 2004 - Present
Convergys September 1994 - June 2004
Education
Mercy College 1988 — 1992
Bachelor's degree, Computer Information Systems
Colegio El Rosario
jayden sanz jayden sanz's Convergys Experience November 2009 - March 2011
Job systems
Industry Human Resources
Experience
Dell July 2012 - Present
Convergys November 2009 - March 2011
american systems s. a January 2008 - October 2009
Skills
Human Resources, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service
Education
Universidad de La Salle 2010 — 2012
technology of systems, sistemas
Miami Dade College 2008 — 2011
Bachelor of Technology (BTech)
UCLA 2006 — 2011
Bachelor of Business Administration (BBA), systems
Dell July 2012 - Present
Convergys November 2009 - March 2011
american systems s. a January 2008 - October 2009
Skills
Human Resources, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service
Education
Universidad de La Salle 2010 — 2012
technology of systems, sistemas
Miami Dade College 2008 — 2011
Bachelor of Technology (BTech)
UCLA 2006 — 2011
Bachelor of Business Administration (BBA), systems
Dani Day -aka- Ajai Dani Day -aka- Ajai's Convergys Experience July 2012 - February 2013
Job Artist
Industry Fine Art
Experience
Colorado Artists Guild January 2011 - Present
AjaiArt January 2004 - Present
Michaels Stores, Inc. March 2014 - Present
Convergys July 2012 - February 2013
Art Ala Carte January 2010 - April 2012
Deproduction/Denver Open Media June 2008 - October 2008
Colorado School of Mines March 2007 - June 2007
Habitat For Humanity International January 2002 - December 2005
9News/9Health Fair October 2000 - November 2003
KUSA-TV / 9NEWS July 1996 - October 2000
Skills
Art, Sculpture, Production, Final Cut Pro, Painting, Acrylic, Fine Art, Teaching, Photography, Visual Arts, Illustration, Video, Writing, Graphic Design, Microsoft Office, Studio Art, Illustrator, Photoshop, Microsoft Works, Curriculum Design, Drawing, Videography, Video Production, Web Design, Film, Editing, Creative Writing, Digital Photography, Video Editing, Mac, Social Media, Television, Broadcast, Multimedia, Public Relations, Blogging, Contemporary Art, Adobe Creative Suite, New Media
Education
University of Denver 2006 — 2008
MA, Digital Media, 3.8 GPA
Metropolitan State University of Denver 2002 — 2006
BFA, Computer Imaging, 3.8 GPA
Aurora Central
Colorado Artists Guild January 2011 - Present
AjaiArt January 2004 - Present
Michaels Stores, Inc. March 2014 - Present
Convergys July 2012 - February 2013
Art Ala Carte January 2010 - April 2012
Deproduction/Denver Open Media June 2008 - October 2008
Colorado School of Mines March 2007 - June 2007
Habitat For Humanity International January 2002 - December 2005
9News/9Health Fair October 2000 - November 2003
KUSA-TV / 9NEWS July 1996 - October 2000
Skills
Art, Sculpture, Production, Final Cut Pro, Painting, Acrylic, Fine Art, Teaching, Photography, Visual Arts, Illustration, Video, Writing, Graphic Design, Microsoft Office, Studio Art, Illustrator, Photoshop, Microsoft Works, Curriculum Design, Drawing, Videography, Video Production, Web Design, Film, Editing, Creative Writing, Digital Photography, Video Editing, Mac, Social Media, Television, Broadcast, Multimedia, Public Relations, Blogging, Contemporary Art, Adobe Creative Suite, New Media
Education
University of Denver 2006 — 2008
MA, Digital Media, 3.8 GPA
Metropolitan State University of Denver 2002 — 2006
BFA, Computer Imaging, 3.8 GPA
Aurora Central
Stacy McClure Stacy McClure's Convergys Experience November 2004 - January 2005
Job Technology Operations Center Compute Monitoring Tech II at SunGard AS
Industry Information Technology and Services
Experience
SunGard Availability Services April 2014 - Present
Sungard Availability Services December 2011 - Present
Insight Global November 2009 - December 2011
Northrop Grumman Corporation November 2004 - September 2006
Convergys November 2004 - January 2005
ValuTek January 1997 - November 2004
Merrill Lynch August 1999 - September 2001
Stone & Webster Engineering, Corporation September 1996 - September 1997
Stone & Webster Engineering Corporation May 1994 - July 1996
Olsten Staffing Services February 1994 - May 1994
Skills
Data Center, Managed Services, IT Service Management, Windows Server, Active Directory, Troubleshooting, Security, Computer Program, Mainframe, IBM Mainframe, LAN-WAN, Data Processing, System Setup, Support Systems, Administrative..., Computer Network..., Global Network..., Servers, Software Documentation, Networking, Computer Hardware, Technical Support, Software Installation, Switches, Hardware, BMC Remedy, Databases, Help Desk Support, Telecommunications, Access, VoIP, Unix, IT Operations, Juniper, Citrix, Storage Area Networks, Infrastructure, Firewalls, Cisco Technologies, TCP/IP, Operating Systems, Windows 7, Lotus Notes, IT Management, Network Administration, Network Security, Project Management, Solaris, BGP, ITIL v3 Foundations...
Education
Metropolitan State College of Denver 1989 — 1990
Accounting
Parks Business College 1982 — 1984
Associate of Science (A.S.), Applied Science, Data Processing & Computer Programming
SunGard Availability Services April 2014 - Present
Sungard Availability Services December 2011 - Present
Insight Global November 2009 - December 2011
Northrop Grumman Corporation November 2004 - September 2006
Convergys November 2004 - January 2005
ValuTek January 1997 - November 2004
Merrill Lynch August 1999 - September 2001
Stone & Webster Engineering, Corporation September 1996 - September 1997
Stone & Webster Engineering Corporation May 1994 - July 1996
Olsten Staffing Services February 1994 - May 1994
Skills
Data Center, Managed Services, IT Service Management, Windows Server, Active Directory, Troubleshooting, Security, Computer Program, Mainframe, IBM Mainframe, LAN-WAN, Data Processing, System Setup, Support Systems, Administrative..., Computer Network..., Global Network..., Servers, Software Documentation, Networking, Computer Hardware, Technical Support, Software Installation, Switches, Hardware, BMC Remedy, Databases, Help Desk Support, Telecommunications, Access, VoIP, Unix, IT Operations, Juniper, Citrix, Storage Area Networks, Infrastructure, Firewalls, Cisco Technologies, TCP/IP, Operating Systems, Windows 7, Lotus Notes, IT Management, Network Administration, Network Security, Project Management, Solaris, BGP, ITIL v3 Foundations...
Education
Metropolitan State College of Denver 1989 — 1990
Accounting
Parks Business College 1982 — 1984
Associate of Science (A.S.), Applied Science, Data Processing & Computer Programming
Carrie Lundy's Convergys Experience January 2009 - April 2011
Job Talented Results Driven Professional
Industry Information Technology and Services
Experience
TSYS April 2015 - Present
TSYS May 2014 - April 2015
Calero Software December 2013 - May 2014
Movero November 2011 - December 2013
Convergys January 2009 - April 2011
VeriSign May 2001 - December 2008
Skills
Java, J2EE Application..., Web Services, EJB, JSP, JDBC, REST, Oracle SQL, JavaScript, PL/SQL, Unix, Linux, HTML, Flash, Dreamweaver, Struts, Tomcat, Web Development, Weblogic, Telecommunications, Self-driven, Problem Solving, Great troubleshooting..., Software Documentation, Programming, Oracle, Business Analysis, Agile Methodologies, SQL, Software Development, Requirements Analysis, Databases, Customer Service, Testing, Software Project..., Project Management, Leadership, Analysis, Scrum, Process Improvement, Enterprise Software
Education
Mercer University 2000 — 2004
BA, Computer Engineering
TSYS April 2015 - Present
TSYS May 2014 - April 2015
Calero Software December 2013 - May 2014
Movero November 2011 - December 2013
Convergys January 2009 - April 2011
VeriSign May 2001 - December 2008
Skills
Java, J2EE Application..., Web Services, EJB, JSP, JDBC, REST, Oracle SQL, JavaScript, PL/SQL, Unix, Linux, HTML, Flash, Dreamweaver, Struts, Tomcat, Web Development, Weblogic, Telecommunications, Self-driven, Problem Solving, Great troubleshooting..., Software Documentation, Programming, Oracle, Business Analysis, Agile Methodologies, SQL, Software Development, Requirements Analysis, Databases, Customer Service, Testing, Software Project..., Project Management, Leadership, Analysis, Scrum, Process Improvement, Enterprise Software
Education
Mercer University 2000 — 2004
BA, Computer Engineering
Nataha Tellis Nataha Tellis's Convergys Experience April 2011 - July 2011
Job Accounting/Sales Rep at YourTel America
Industry Telecommunications
Experience
YourTel America June 2012 - Present
Convergys April 2011 - July 2011
Hertz January 2009 - January 2010
Skills
Account Management, Customer Service, Marketing Strategy, Strategic Planning, Direct Sales, Microsoft Office, Cold Calling, Sales Operations, Solution Selling, Sales Process
Education
Metro Technology Centers 2012 — 2014
Long Term Care,
John Marshall High School 2011 — 2014
diaploma
YourTel America June 2012 - Present
Convergys April 2011 - July 2011
Hertz January 2009 - January 2010
Skills
Account Management, Customer Service, Marketing Strategy, Strategic Planning, Direct Sales, Microsoft Office, Cold Calling, Sales Operations, Solution Selling, Sales Process
Education
Metro Technology Centers 2012 — 2014
Long Term Care,
John Marshall High School 2011 — 2014
diaploma
Joe Alter Joe Alter's Convergys Experience March 2008 - August 2009
Job Vice President, General Counsel and Corporate Secretary at AK Steel Corporation
Industry Law Practice
Experience
AK Steel Corporation May 2014 - Present
AK Steel November 2012 - April 2014
AK Steel Corporation August 2009 - October 2012
Convergys March 2008 - August 2009
Keating Muething & Klekamp 2004 - 2008
Blanchard, Krasner & French 2002 - 2004
United States District Court, Southern District of California June 2001 - August 2001
United States Attorney's Office January 2001 - June 2001
Skills
Mergers, Corporate Law, Securities, Mergers & Acquisitions, Business Transactions, Venture Capital, Finance, Corporate Governance, Due Diligence, Intellectual Property, Arbitration, Litigation, Employment Law, Mediation, Civil Litigation, Joint Ventures
Education
University of San Diego School of Law 1999 — 2002
Miami University 1995 — 1999
B.A., Political Science & Economics
AK Steel Corporation May 2014 - Present
AK Steel November 2012 - April 2014
AK Steel Corporation August 2009 - October 2012
Convergys March 2008 - August 2009
Keating Muething & Klekamp 2004 - 2008
Blanchard, Krasner & French 2002 - 2004
United States District Court, Southern District of California June 2001 - August 2001
United States Attorney's Office January 2001 - June 2001
Skills
Mergers, Corporate Law, Securities, Mergers & Acquisitions, Business Transactions, Venture Capital, Finance, Corporate Governance, Due Diligence, Intellectual Property, Arbitration, Litigation, Employment Law, Mediation, Civil Litigation, Joint Ventures
Education
University of San Diego School of Law 1999 — 2002
Miami University 1995 — 1999
B.A., Political Science & Economics
John Sysouvanh John Sysouvanh's Convergys Experience June 2012 - August 2013
Job Team Manager @ Bank of the WestContact Center
Industry Banking
Experience
Convergys June 2012 - August 2013
Hyatt Hotels Corporation May 2006 - May 2012
Wendy's June 1997 - May 2006
Skills
Soft Skills, Recruiting, Performance Management, BPO, Workforce Management, Call Centers, Coaching, Employee Training, Management, Operations Management, Training Delivery, Job Coaching, Public Speaking, Loyalty Programs, Credit Cards, Hospitality, Restaurant Management, Analysis, Sales, Customer Satisfaction
Education
Ralston high school 1996 — 2000
Diploma
Metropolitan Community College
Convergys June 2012 - August 2013
Hyatt Hotels Corporation May 2006 - May 2012
Wendy's June 1997 - May 2006
Skills
Soft Skills, Recruiting, Performance Management, BPO, Workforce Management, Call Centers, Coaching, Employee Training, Management, Operations Management, Training Delivery, Job Coaching, Public Speaking, Loyalty Programs, Credit Cards, Hospitality, Restaurant Management, Analysis, Sales, Customer Satisfaction
Education
Ralston high school 1996 — 2000
Diploma
Metropolitan Community College
Robyn Ellen Deering Robyn Ellen Deering's Convergys Experience September 2011 - November 2014
Job Customer Liaison at Caterease Software
Industry Computer Software
Experience
Caterease Software November 2014 - Present
Convergys September 2011 - November 2014
H&L Marketing January 2004 - March 2008
Muskogee Daily Phoenix / Gannett August 1998 - March 2003
Acme Engineering January 1996 - August 1998
IDEX Corporation May 1994 - November 1995
Whitlock Transportation (a subsidiary of Snapple) March 1994 - August 1995
Skills
Sla, BPO, Service Delivery, Vendor Management, Transition Management, Sales Management, Virtual Teams, Technical Support, technical writing, Cross-functional Team..., Telecommunications, Telephone Skills, Wireless Communications..., Cellular Communications, Citrix, Telegence, Avaya IP Telephony, QuarkXPress, Microsoft Office, Microsoft Excel, Microsoft Office 2007, Windows 8, Windows Vista, Windows XP Pro, iPhone, PowerPoint, Web Chat, AS400 system, Call Center Development, Call Center..., Call Routing, Reports, Investigative Reporting, Feature Articles, Offshoring, Avaya Technologies, Servers, Training, Networking, Project Management, Leadership, Management, Communication, Hardware, Human Resources, Sales, System Deployment, Social Media
Education
Metro State University, St. Paul
Metropolitan State University
Caterease Software November 2014 - Present
Convergys September 2011 - November 2014
H&L Marketing January 2004 - March 2008
Muskogee Daily Phoenix / Gannett August 1998 - March 2003
Acme Engineering January 1996 - August 1998
IDEX Corporation May 1994 - November 1995
Whitlock Transportation (a subsidiary of Snapple) March 1994 - August 1995
Skills
Sla, BPO, Service Delivery, Vendor Management, Transition Management, Sales Management, Virtual Teams, Technical Support, technical writing, Cross-functional Team..., Telecommunications, Telephone Skills, Wireless Communications..., Cellular Communications, Citrix, Telegence, Avaya IP Telephony, QuarkXPress, Microsoft Office, Microsoft Excel, Microsoft Office 2007, Windows 8, Windows Vista, Windows XP Pro, iPhone, PowerPoint, Web Chat, AS400 system, Call Center Development, Call Center..., Call Routing, Reports, Investigative Reporting, Feature Articles, Offshoring, Avaya Technologies, Servers, Training, Networking, Project Management, Leadership, Management, Communication, Hardware, Human Resources, Sales, System Deployment, Social Media
Education
Metro State University, St. Paul
Metropolitan State University
Kathy Sawyer Kathy Sawyer's Convergys Experience 2002 - 2004
Job
Industry Information Technology and Services
Experience
The Partnering Group June 2013 - Present
K.T. Sawyer & Associates March 2012 - Present
Givaudan Flavors September 2007 - March 2012
Accelerated Business Results September 2007 - September 2008
Your Kitchen Wish 2005 - 2006
Luxottica Retail 2005 - 2006
Katherine Turner Sawyer Communciations 1995 - 2006
University of Cincinnati August 2004 - November 2005
Horn Interactive 2002 - 2004
Convergys 2002 - 2004
Skills
Writing and grammar..., Editing, Instructional Design, Project management, E-learning, Writing, Curriculum Design, Captivate, Adobe Acrobat, E-Learning, Marketing Communications, Software Documentation, Email Marketing, Management, Cross-functional Team..., Project Management, Strategy, Marketing, Instructor-led Training, Advertising, Training
Education
Miami University 1997 — 1999
Master of Technical and Scientific Communciation
Miami University
Bachelor of Arts (B.A.)
Roger Bacon H.S.
The Partnering Group June 2013 - Present
K.T. Sawyer & Associates March 2012 - Present
Givaudan Flavors September 2007 - March 2012
Accelerated Business Results September 2007 - September 2008
Your Kitchen Wish 2005 - 2006
Luxottica Retail 2005 - 2006
Katherine Turner Sawyer Communciations 1995 - 2006
University of Cincinnati August 2004 - November 2005
Horn Interactive 2002 - 2004
Convergys 2002 - 2004
Skills
Writing and grammar..., Editing, Instructional Design, Project management, E-learning, Writing, Curriculum Design, Captivate, Adobe Acrobat, E-Learning, Marketing Communications, Software Documentation, Email Marketing, Management, Cross-functional Team..., Project Management, Strategy, Marketing, Instructor-led Training, Advertising, Training
Education
Miami University 1997 — 1999
Master of Technical and Scientific Communciation
Miami University
Bachelor of Arts (B.A.)
Roger Bacon H.S.
Nichole White Osborn's Convergys Experience August 2008 - April 2009
Job Training and Quality Manager at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom April 2009 - Present
Convergys August 2008 - April 2009
Alpine Access May 2004 - August 2008
Alpine Access May 2003 - May 2004
Skills
Performance Management, Call Center, Customer Experience, Customer Satisfaction, Training, Troubleshooting, Workforce Management, Employee Training, Quality Assurance, Call Centers, Management, Program Management, Service Delivery, Outsourcing, Recruiting, Process Improvement, Training Delivery, Inbound Marketing, Customer Service, Vendor Management, Team Management, BPO, Team Leadership, Employee Relations, Technical Support, Human Resources, Contact Centers, Operations Management, Telecommunications, CRM, Customer Retention, Leadership, Call Center Development, Business Process...
Education
Metropolitan State College of Denver 1991 — 1993
Business Administration and Management, General
Gateway High School 1987 — 1991
Transcom April 2009 - Present
Convergys August 2008 - April 2009
Alpine Access May 2004 - August 2008
Alpine Access May 2003 - May 2004
Skills
Performance Management, Call Center, Customer Experience, Customer Satisfaction, Training, Troubleshooting, Workforce Management, Employee Training, Quality Assurance, Call Centers, Management, Program Management, Service Delivery, Outsourcing, Recruiting, Process Improvement, Training Delivery, Inbound Marketing, Customer Service, Vendor Management, Team Management, BPO, Team Leadership, Employee Relations, Technical Support, Human Resources, Contact Centers, Operations Management, Telecommunications, CRM, Customer Retention, Leadership, Call Center Development, Business Process...
Education
Metropolitan State College of Denver 1991 — 1993
Business Administration and Management, General
Gateway High School 1987 — 1991
Carol Schlichter's Convergys Experience July 2013 - Present
Job Project Manager at Convergys
Industry Market Research
Experience
Convergys July 2013 - Present
Brown Mackie College May 2012 - July 2013
Fairfield Inn October 2011 - May 2012
Courtyard by Marriott January 2011 - September 2011
Skills
Training, Microsoft Office, Event Planning, Customer Service, Event Management
Education
Miami University 2006 — 2009
Bachelor of Arts, Journalism & Sociology
Convergys July 2013 - Present
Brown Mackie College May 2012 - July 2013
Fairfield Inn October 2011 - May 2012
Courtyard by Marriott January 2011 - September 2011
Skills
Training, Microsoft Office, Event Planning, Customer Service, Event Management
Education
Miami University 2006 — 2009
Bachelor of Arts, Journalism & Sociology
Kimberly Hynes Kimberly Hynes's Convergys Experience 2011 - 2013
Job Executive Recruiter at Real Estate Personnel, Inc.
Industry Real Estate
Experience
Real Estate Personnel, Inc. November 2014 - Present
Pinnacle Mortgage Group / UAMC/Lennar/ Eagle Home Mortgage June 2013 - 2014
Convergys 2011 - 2013
Vail Resorts 2008 - 2011
Frontier Airlines 1998 - 2001
Skills
Talent Acquisition, Employee Relations, Onboarding, Applicant Tracking..., Recruiting, Interviews, College Recruiting, Internet Recruiting, Sourcing, HRIS, Taleo, Talent Management, Employee Engagement, Performance Management, Workforce Planning, Benefits Administration, Hiring, HR Policies, Human Resources, Real Estate, Sales, Mortgage Banking, Loan Origination, Residential Mortgages, Credit
Education
Metropolitan State College of Denver
Business, Management, Marketing, and Related Support Services
St. Petersburg Senior High School
Canterbury School of Florida
Real Estate Personnel, Inc. November 2014 - Present
Pinnacle Mortgage Group / UAMC/Lennar/ Eagle Home Mortgage June 2013 - 2014
Convergys 2011 - 2013
Vail Resorts 2008 - 2011
Frontier Airlines 1998 - 2001
Skills
Talent Acquisition, Employee Relations, Onboarding, Applicant Tracking..., Recruiting, Interviews, College Recruiting, Internet Recruiting, Sourcing, HRIS, Taleo, Talent Management, Employee Engagement, Performance Management, Workforce Planning, Benefits Administration, Hiring, HR Policies, Human Resources, Real Estate, Sales, Mortgage Banking, Loan Origination, Residential Mortgages, Credit
Education
Metropolitan State College of Denver
Business, Management, Marketing, and Related Support Services
St. Petersburg Senior High School
Canterbury School of Florida
Patrick Wobst Patrick Wobst's Convergys Experience December 1994 - September 1998
Job Human Resources Director at Denver Museum of Miniatures Dolls and Toys
Industry Human Resources
Experience
Denver Museum of Miniatures Dolls and Toys June 2011 - Present
1349 Race Street Condo Association October 2008 - June 2013
City and County of Denver August 2012 - November 2012
Masco Cabinetry September 2005 - November 2008
First Advantage July 2000 - January 2003
Convergys December 1994 - September 1998
Skills
HRIS, Benefits Administration, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, HR Policies, Human Resources, Leadership, New Hire Orientations, Training, Talent Management, Process Improvement, Succession Planning, Talent Acquisition, Onboarding, Performance Management, Personnel Management
Education
University of Phoenix 2004 — 2008
Masters's of Management, Human Resource Management
Metropolitan State College of Denver 2000 — 2003
Metro State College Denver, Business Operations Management
Pueblo County High School
Pueblo County High School
Denver Museum of Miniatures Dolls and Toys June 2011 - Present
1349 Race Street Condo Association October 2008 - June 2013
City and County of Denver August 2012 - November 2012
Masco Cabinetry September 2005 - November 2008
First Advantage July 2000 - January 2003
Convergys December 1994 - September 1998
Skills
HRIS, Benefits Administration, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, HR Policies, Human Resources, Leadership, New Hire Orientations, Training, Talent Management, Process Improvement, Succession Planning, Talent Acquisition, Onboarding, Performance Management, Personnel Management
Education
University of Phoenix 2004 — 2008
Masters's of Management, Human Resource Management
Metropolitan State College of Denver 2000 — 2003
Metro State College Denver, Business Operations Management
Pueblo County High School
Pueblo County High School
Amie Lewis Amie Lewis's Convergys Experience June 2004 - May 2012
Job Project Manager 1 at NetCracker Technology
Industry Telecommunications
Experience
NetCracker May 2012 - Present
Convergys June 2004 - May 2012
Convergys March 2000 - May 2004
Skills
Software Project..., Requirements Analysis, Business Analysis, SDLC, PMP, Resource Management, Project Portfolio..., Project Delivery, PMO, Process Improvement, Project Management, Integration
Education
Miami Dade College
NetCracker May 2012 - Present
Convergys June 2004 - May 2012
Convergys March 2000 - May 2004
Skills
Software Project..., Requirements Analysis, Business Analysis, SDLC, PMP, Resource Management, Project Portfolio..., Project Delivery, PMO, Process Improvement, Project Management, Integration
Education
Miami Dade College
Ronnie Eloriaga Ronnie Eloriaga's Convergys Experience 2003 - July 2009
Job Application Support at Catalyst Repository Systems
Industry Legal Services
Experience
Catalyst Repository Systems July 2009 - Present
Convergys 2003 - July 2009
TeleTech 2002 - 2003
ADC 1998 - 2001
Air Response Inc 1993 - 1998
Skills
Telecommunications, Databases, Data Entry, Customer Service, Management, Sales, Computer Hardware, Computer Repair, Troubleshooting, Access, Database Administration, Microsoft Excel, Microsoft SQL Server, Microsoft Office, Team Leadership, Teamwork, Windows 7, Call Centers, Microsoft Word, PowerPoint, Customer Experience, Windows, OS X, Technical Support, SQL, Customer Support, Quality Assurance
Education
Metropolitan State University of Denver 1995 — 1998
Bachelor of Arts (BA), Aviation/Airway Management and Operations
Catalyst Repository Systems July 2009 - Present
Convergys 2003 - July 2009
TeleTech 2002 - 2003
ADC 1998 - 2001
Air Response Inc 1993 - 1998
Skills
Telecommunications, Databases, Data Entry, Customer Service, Management, Sales, Computer Hardware, Computer Repair, Troubleshooting, Access, Database Administration, Microsoft Excel, Microsoft SQL Server, Microsoft Office, Team Leadership, Teamwork, Windows 7, Call Centers, Microsoft Word, PowerPoint, Customer Experience, Windows, OS X, Technical Support, SQL, Customer Support, Quality Assurance
Education
Metropolitan State University of Denver 1995 — 1998
Bachelor of Arts (BA), Aviation/Airway Management and Operations
Colin Ahern Colin Ahern's Convergys Experience 2013 - 2014
Job Entertainment Professional
Industry Entertainment
Experience
T-Mobile April 2014 - Present
Self-employed 2010 - Present
Convergys 2013 - 2014
Convergys 2013 - 2014
Hog Sports Radio February 2010 - June 2012
Skills
Voice Over, Voice Acting, Voiceovers, Audio Post Production, Audio Editing, Audio Books
Education
Metropolitan State College of Denver
Ohio Center for Broadcasting-Colorado
T-Mobile April 2014 - Present
Self-employed 2010 - Present
Convergys 2013 - 2014
Convergys 2013 - 2014
Hog Sports Radio February 2010 - June 2012
Skills
Voice Over, Voice Acting, Voiceovers, Audio Post Production, Audio Editing, Audio Books
Education
Metropolitan State College of Denver
Ohio Center for Broadcasting-Colorado
Christina Hammoud Christina Hammoud's Convergys Experience October 2012 - Present
Job Entertainment Professional
Industry Entertainment
Experience
Convergys October 2012 - Present
Free Lance August 2011 - Present
Univision Communications Inc. February 2011 - Present
Telemundo Media, a division of NBCUniversal February 2011 - Present
Kariza Designs January 2011 - Present
Miami Marlins, L.P. January 2010 - December 2010
Le Petite Youth Spa October 2009 - July 2010
Skills
Entertainment, Television, Acting, Theatre, Film, Stage, Voice Over, Commercials, Festivals
Education
Academy of Arts and Minds
Miami Dade College
Convergys October 2012 - Present
Free Lance August 2011 - Present
Univision Communications Inc. February 2011 - Present
Telemundo Media, a division of NBCUniversal February 2011 - Present
Kariza Designs January 2011 - Present
Miami Marlins, L.P. January 2010 - December 2010
Le Petite Youth Spa October 2009 - July 2010
Skills
Entertainment, Television, Acting, Theatre, Film, Stage, Voice Over, Commercials, Festivals
Education
Academy of Arts and Minds
Miami Dade College
Blake Contadino Blake Contadino's Convergys Experience July 2007 - June 2013
Job Manager of Benefits Cost Analysis at Kroger
Industry Retail
Experience
Kroger June 2013 - Present
Convergys July 2007 - June 2013
Education
Xavier University 2010 — 2012
Master of Business Administration (MBA)
Miami University 2003 — 2007
Finance, General
Kroger June 2013 - Present
Convergys July 2007 - June 2013
Education
Xavier University 2010 — 2012
Master of Business Administration (MBA)
Miami University 2003 — 2007
Finance, General
Wayne Scott Wayne Scott's Convergys Experience January 2000 - January 2003
Job Director Human Resources, Health, Safety, & Environment at North American Palladium Ltd.
Industry Mining & Metals
Experience
North American Palladium Ltd. February 2014 - Present
Vale April 2010 - November 2013
Vale Newfoundland & Labrador February 2003 - March 2010
Convergys January 2000 - January 2003
St. John's Nursing Home Board January 1998 - September 2000
Health Care Corporation of St. John's 1995 - 1997
General Hospital Corporation 1991 - 1995
Burin Peninsula Health Care Board 1987 - 1991
Education
Corporate Executive Board
Human Resources Leadership Academy
Memorial University of Newfoundland 1995 — 1999
Master of Business Administration, Business
Queen's University 1994 — 1994
Labour Arbitration Diploma
Queen's University 1992 — 1992
Industrial Relations Diploma
Canadian Hospital Association 1989 — 1991
Health Services Management
Memorial University of Newfoundland 1981 — 1986
Bachelor of Business Administration, Human Resources & Labour Relations
North American Palladium Ltd. February 2014 - Present
Vale April 2010 - November 2013
Vale Newfoundland & Labrador February 2003 - March 2010
Convergys January 2000 - January 2003
St. John's Nursing Home Board January 1998 - September 2000
Health Care Corporation of St. John's 1995 - 1997
General Hospital Corporation 1991 - 1995
Burin Peninsula Health Care Board 1987 - 1991
Education
Corporate Executive Board
Human Resources Leadership Academy
Memorial University of Newfoundland 1995 — 1999
Master of Business Administration, Business
Queen's University 1994 — 1994
Labour Arbitration Diploma
Queen's University 1992 — 1992
Industrial Relations Diploma
Canadian Hospital Association 1989 — 1991
Health Services Management
Memorial University of Newfoundland 1981 — 1986
Bachelor of Business Administration, Human Resources & Labour Relations
Carin Stacy Carin Stacy's Convergys Experience November 1998 - May 2000
Job Director Compensation and Benefits at Hobsons
Industry Human Resources
Experience
CareSource Management Group October 2013 - December 2014
Textron January 2013 - July 2013
The E. W. Scripps Company March 2006 - August 2012
Duke Energy Corporation June 2003 - March 2006
Convergys Corporation May 2000 - June 2003
Convergys November 1998 - May 2000
Ohio Casualty Group December 1997 - November 1998
Grant Thornton LLP September 1996 - December 1997
Grant Thornton January 1996 - September 1996
Skills
Executive Compensation, Compensation, Incentive Programs, Salary, Job Analysis, PeopleSoft, Job Descriptions, Job Evaluation, Market Pricing, Compensation Planning, Benchmarking, Salary Structures, Bonus, Pay, ADP, FLSA, Compensation..., Equity Compensation, Deferred Compensation, Executive Pay, ADP Payroll, Talent Management, Organizational..., Personnel Management, Employment Law, Employee Relations, Budgets, Workforce Planning, Human Resources, Payroll, Compensation & Benefit, FMLA, Succession Planning, HRIS, Benefits Administration, Employee Benefits, Recruiting, Management, Leadership, Performance Management, Compensation & Benefits
Education
College of Mount St. Joseph 1991 — 1993
BS, Accounting
Miami University 1989 — 1990
Accounting
CareSource Management Group October 2013 - December 2014
Textron January 2013 - July 2013
The E. W. Scripps Company March 2006 - August 2012
Duke Energy Corporation June 2003 - March 2006
Convergys Corporation May 2000 - June 2003
Convergys November 1998 - May 2000
Ohio Casualty Group December 1997 - November 1998
Grant Thornton LLP September 1996 - December 1997
Grant Thornton January 1996 - September 1996
Skills
Executive Compensation, Compensation, Incentive Programs, Salary, Job Analysis, PeopleSoft, Job Descriptions, Job Evaluation, Market Pricing, Compensation Planning, Benchmarking, Salary Structures, Bonus, Pay, ADP, FLSA, Compensation..., Equity Compensation, Deferred Compensation, Executive Pay, ADP Payroll, Talent Management, Organizational..., Personnel Management, Employment Law, Employee Relations, Budgets, Workforce Planning, Human Resources, Payroll, Compensation & Benefit, FMLA, Succession Planning, HRIS, Benefits Administration, Employee Benefits, Recruiting, Management, Leadership, Performance Management, Compensation & Benefits
Education
College of Mount St. Joseph 1991 — 1993
BS, Accounting
Miami University 1989 — 1990
Accounting
Sasha Walters Sasha Walters's Convergys Experience October 2010 - June 2011
Job Analyst
Industry Information Services
Experience
Insight Global June 2014 - Present
Office Depot August 2013 - Present
WIS International January 2013 - August 2014
University of Colorado Denver October 2013 - May 2014
Convergys October 2010 - June 2011
Longmont Vision Center February 2008 - March 2010
Skills
Customer Service, Filing, Sales, Data Entry, Management, Social Networking, Analysis, SQL, Microsoft Office, Organizing, Multitasker, Inventory Management, R, Minitab, Data Analysis, Business Analysis, Statistics
Education
Metropolitan State College of Denver 1997 — 2014
Bachelor's Degree, CIS and Statistics
Muskegon Community College 1991 — 1993
AA, Business
Insight Global June 2014 - Present
Office Depot August 2013 - Present
WIS International January 2013 - August 2014
University of Colorado Denver October 2013 - May 2014
Convergys October 2010 - June 2011
Longmont Vision Center February 2008 - March 2010
Skills
Customer Service, Filing, Sales, Data Entry, Management, Social Networking, Analysis, SQL, Microsoft Office, Organizing, Multitasker, Inventory Management, R, Minitab, Data Analysis, Business Analysis, Statistics
Education
Metropolitan State College of Denver 1997 — 2014
Bachelor's Degree, CIS and Statistics
Muskegon Community College 1991 — 1993
AA, Business
Denise Ahmedov's Convergys Experience November 1999 - Present
Job Sr. Administrator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 1999 - Present
Abilities First Foundation June 1996 - November 1999
Associates Financial Services June 1988 - December 1995
Skills
Call Centers, Team Management, Budgets, Vendor Management, Lotus Notes, BPO, Performance Management, Customer Service, MIS, Human Resources
Education
University of Cincinnati 1986 — 1987
Finance, General
Miami University 1984 — 1986
Marketing
Convergys November 1999 - Present
Abilities First Foundation June 1996 - November 1999
Associates Financial Services June 1988 - December 1995
Skills
Call Centers, Team Management, Budgets, Vendor Management, Lotus Notes, BPO, Performance Management, Customer Service, MIS, Human Resources
Education
University of Cincinnati 1986 — 1987
Finance, General
Miami University 1984 — 1986
Marketing
Curt Curtis Curt Curtis's Convergys Experience 1995 - 2006
Job Developer at Securities America
Industry Investment Management
Experience
Securities America October 2008 - Present
Omaha World-Herald November 2006 - October 2008
Convergys 1995 - 2006
Skills
Troubleshooting, Sybase, SQL, Business Analysis, T-SQL, Microsoft SQL Server
Education
Clarke Community High School 1984 — 1988
diploma
Metropolitan Community College
Securities America October 2008 - Present
Omaha World-Herald November 2006 - October 2008
Convergys 1995 - 2006
Skills
Troubleshooting, Sybase, SQL, Business Analysis, T-SQL, Microsoft SQL Server
Education
Clarke Community High School 1984 — 1988
diploma
Metropolitan Community College
Brent Meyer Brent Meyer's Convergys Experience 1998 - 2005
Job at Brent Meyer Communications
Industry Public Relations and Communications
Experience
Brent Meyer Communications 2009 - Present
Pro Mach 2004 - 2009
Convergys 1998 - 2005
Mercer 1997 - 1998
University of Cincinnati Medical Center 1992 - 1997
Skills
Internal Communications, Marketing Communications, Strategy, Marketing Strategy, Corporate Communications, Advertising, Strategic Planning, Project Management, B2B, Public Relations, Editing, Management, Press Releases, Strategic Communications, Media Relations, Marketing, Copywriting, Integrated Marketing, Writing
Education
Miami University 1986 — 1989
MA (ABT), English/Creative Writing; Mass Communications/Journalism
Northern Kentucky University 1980 — 1985
BA, English/Creative Writing; Mass Communications/Journalism
Brent Meyer Communications 2009 - Present
Pro Mach 2004 - 2009
Convergys 1998 - 2005
Mercer 1997 - 1998
University of Cincinnati Medical Center 1992 - 1997
Skills
Internal Communications, Marketing Communications, Strategy, Marketing Strategy, Corporate Communications, Advertising, Strategic Planning, Project Management, B2B, Public Relations, Editing, Management, Press Releases, Strategic Communications, Media Relations, Marketing, Copywriting, Integrated Marketing, Writing
Education
Miami University 1986 — 1989
MA (ABT), English/Creative Writing; Mass Communications/Journalism
Northern Kentucky University 1980 — 1985
BA, English/Creative Writing; Mass Communications/Journalism
Mari Hornback Mari Hornback's Convergys Experience November 2008 - January 2009
Job Sr. Investigator Financial Institutions North America at Western Union Business Solutions
Industry Financial Services
Experience
Western Union Business Solutions August 2013 - Present
Travelex June 2009 - August 2013
Western Union November 2011 - November 2011
Kmart Corporation October 2008 - August 2009
Pentagon Federal Credit Union February 2009 - June 2009
Convergys November 2008 - January 2009
Travelex Global Business Payments April 2001 - July 2008
First National Bank of Omaha January 1985 - April 2001
First National Bank of Omaha January 1979 - December 1983
Skills
Customer Service, Accounts Receivable, Accounts Payable, Microsoft Word, Analysis, Microsoft Excel, Microsoft Office, Account Reconciliation, Disaster Recovery, PowerPoint, Key Performance..., Process Improvement, Typing, 10 Key, Letters of Credit, Call Center, Problem Solving, Leadership, SalesForce.com, Compliance, Salesforce.com
Education
Metropolitan Community College 1980 — 1985
Associate, Business Management
Western Union Business Solutions August 2013 - Present
Travelex June 2009 - August 2013
Western Union November 2011 - November 2011
Kmart Corporation October 2008 - August 2009
Pentagon Federal Credit Union February 2009 - June 2009
Convergys November 2008 - January 2009
Travelex Global Business Payments April 2001 - July 2008
First National Bank of Omaha January 1985 - April 2001
First National Bank of Omaha January 1979 - December 1983
Skills
Customer Service, Accounts Receivable, Accounts Payable, Microsoft Word, Analysis, Microsoft Excel, Microsoft Office, Account Reconciliation, Disaster Recovery, PowerPoint, Key Performance..., Process Improvement, Typing, 10 Key, Letters of Credit, Call Center, Problem Solving, Leadership, SalesForce.com, Compliance, Salesforce.com
Education
Metropolitan Community College 1980 — 1985
Associate, Business Management
Jereme Ransick Jereme Ransick's Convergys Experience March 2000 - December 2003
Job Financial Advisor
Industry Financial Services
Experience
Principled Wealth Advisors January 2004 - Present
Convergys March 2000 - December 2003
Harris InfoSource June 1998 - May 2000
Education
Miami University 1994 — 1998
Bachelor of Science in Business, Marketing, Decision Science
Principled Wealth Advisors January 2004 - Present
Convergys March 2000 - December 2003
Harris InfoSource June 1998 - May 2000
Education
Miami University 1994 — 1998
Bachelor of Science in Business, Marketing, Decision Science
Siobhan Colella Siobhan Colella's Convergys Experience November 2013 - May 2014
Job Verification Manager & QA Manger at Vitue Point Marting
Industry Consumer Services
Experience
PayLess Solutions LLC May 2014 - Present
Virtue Point Marketing May 2014 - Present
Convergys November 2013 - May 2014
SoftRock May 2013 - August 2013
DialAmerica April 2013 - May 2013
Monty's Raw Bar August 2012 - March 2013
Robert Half International April 2012 - August 2012
Nordstrom December 2009 - December 2010
Social Service Coordinators. Inc July 2005 - March 2008
Brandsmart USA June 2004 - April 2005
Skills
Microsoft Word, Microsoft Excel, Outlooksoft, Microsoft Powerpoint, Windows & Mac operating..., Accounting, Retail Sales Experience, Food Preparation, Organization Skills, Multi Tasking, Professional Phone..., Training, Copying, Fax Server, Office Administration, Customer Service, HIPAA, Medical Terminology, Internet Recruiting, typing 35 word per min, Case Management Services, PowerPoint
Education
Miami Dade College 2011 — 2012
Medical Billing & Coding, Health/Health Care Administration/Management
Linsey Hopkins Educational Center 2003 — 2004
High School Dipolma, linsey Hopkins education center
PayLess Solutions LLC May 2014 - Present
Virtue Point Marketing May 2014 - Present
Convergys November 2013 - May 2014
SoftRock May 2013 - August 2013
DialAmerica April 2013 - May 2013
Monty's Raw Bar August 2012 - March 2013
Robert Half International April 2012 - August 2012
Nordstrom December 2009 - December 2010
Social Service Coordinators. Inc July 2005 - March 2008
Brandsmart USA June 2004 - April 2005
Skills
Microsoft Word, Microsoft Excel, Outlooksoft, Microsoft Powerpoint, Windows & Mac operating..., Accounting, Retail Sales Experience, Food Preparation, Organization Skills, Multi Tasking, Professional Phone..., Training, Copying, Fax Server, Office Administration, Customer Service, HIPAA, Medical Terminology, Internet Recruiting, typing 35 word per min, Case Management Services, PowerPoint
Education
Miami Dade College 2011 — 2012
Medical Billing & Coding, Health/Health Care Administration/Management
Linsey Hopkins Educational Center 2003 — 2004
High School Dipolma, linsey Hopkins education center
Lyle Laizure Lyle Laizure's Convergys Experience July 2011 - Present
Job Martial Arts/SelfDefense Instructor
Industry Sports
Experience
Convergys July 2011 - Present
Hinode Dojo, LLC 1998 - Present
Collective For Youth June 2008 - June 2012
Skills
Martial Arts, Dojo, Student Development, Karate, Social Media, Self Defense, Strength & Conditioning, Event Management, Microsoft Office, Sports, Customer Service, Athletics, Teaching, Public Speaking, Management, Leadership, Customer Satisfaction, Weapons Training, Leadership Development, Coaching, Team Building, Training, Event Planning, Team Leadership
Education
Metropolitan Community College 2004 — 2006
Convergys July 2011 - Present
Hinode Dojo, LLC 1998 - Present
Collective For Youth June 2008 - June 2012
Skills
Martial Arts, Dojo, Student Development, Karate, Social Media, Self Defense, Strength & Conditioning, Event Management, Microsoft Office, Sports, Customer Service, Athletics, Teaching, Public Speaking, Management, Leadership, Customer Satisfaction, Weapons Training, Leadership Development, Coaching, Team Building, Training, Event Planning, Team Leadership
Education
Metropolitan Community College 2004 — 2006
Phil Buckley Phil Buckley's Convergys Experience October 1984 - January 1998
Job Technical Program Director at Anthem, Inc.
Industry Information Technology and Services
Experience
Anthem, Inc. July 2015 - Present
WellPoint April 2014 - Present
Fahrenheit IT December 2009 - March 2014
WellPoint January 1998 - November 2009
Convergys October 1984 - January 1998
Nitro Industrial Coverings, Inc. December 1979 - October 1984
Skills
Business Process..., Project Management, Program Management, Software Development, SDLC, Pegasystems PRPC, Claims Automation, Enrollment Automation, Management, Managing Large Budgets, Key Account Management, Team Building, Portfolio Management, Health Insurance, PMP, Claim, Vendor Management, Change Management, Cross-functional Team..., Process Improvement, Resource Management, Project Planning, Business Intelligence, Six Sigma, PMO, Visio, Integration, Testing, Software Project..., Leadership, Project Portfolio..., Quality Assurance, CRM, Enterprise Software, Enterprise Architecture, Business Process..., IT Management, Business Analysis, Information Technology, Training, Consulting, Software Documentation, Telecommunications, Requirements Gathering, IT Strategy
Education
Ohio University 1978 — 1979
MBA
Miami University 1974 — 1978
B.S., Finance
Belpre High School
Anthem, Inc. July 2015 - Present
WellPoint April 2014 - Present
Fahrenheit IT December 2009 - March 2014
WellPoint January 1998 - November 2009
Convergys October 1984 - January 1998
Nitro Industrial Coverings, Inc. December 1979 - October 1984
Skills
Business Process..., Project Management, Program Management, Software Development, SDLC, Pegasystems PRPC, Claims Automation, Enrollment Automation, Management, Managing Large Budgets, Key Account Management, Team Building, Portfolio Management, Health Insurance, PMP, Claim, Vendor Management, Change Management, Cross-functional Team..., Process Improvement, Resource Management, Project Planning, Business Intelligence, Six Sigma, PMO, Visio, Integration, Testing, Software Project..., Leadership, Project Portfolio..., Quality Assurance, CRM, Enterprise Software, Enterprise Architecture, Business Process..., IT Management, Business Analysis, Information Technology, Training, Consulting, Software Documentation, Telecommunications, Requirements Gathering, IT Strategy
Education
Ohio University 1978 — 1979
MBA
Miami University 1974 — 1978
B.S., Finance
Belpre High School
Jeff Zabawa Jeff Zabawa's Convergys Experience 2003 - 2011
Job Mgr Information Technology at Northrop Grumman
Industry Computer Software
Experience
Northrop Grumman June 1998 - Present
Convergys 2003 - 2011
Raleigh Jaycees 2005 - 2005
Skills
Troubleshooting, Project Management, Integration, Program Management, Leadership, Software Development, Strategic Planning, Requirements Analysis, Process Improvement, Security, Active Directory, System Administration, SDLC, Vendor Management, Visio
Education
Metropolitan State College of Denver 1992 — 1997
Aviation
Denver North High School
Northrop Grumman June 1998 - Present
Convergys 2003 - 2011
Raleigh Jaycees 2005 - 2005
Skills
Troubleshooting, Project Management, Integration, Program Management, Leadership, Software Development, Strategic Planning, Requirements Analysis, Process Improvement, Security, Active Directory, System Administration, SDLC, Vendor Management, Visio
Education
Metropolitan State College of Denver 1992 — 1997
Aviation
Denver North High School
Aaron Howard's Convergys Experience October 2011 - October 2013
Job Call Center Operations Manager
Industry Outsourcing/Offshoring
Experience
Answer United October 2014 - Present
Advanced Call Center Technologies October 2013 - June 2014
Convergys October 2011 - October 2013
Convergys August 2010 - November 2011
Convergys May 2008 - August 2010
Convergys November 2007 - May 2008
Convergys April 2007 - November 2007
Skills
Operations Management, Customer Service, Call Center, Team Leadership, Training, Recruiting, Change Management, Leadership, Management, Coaching, Sales, Team Building, Team Management, Time Management, Customer Satisfaction, Call Centers, Workforce Management
Education
Winthrop University 1994 — 1995
None, General Studies
Mesa Community College 1991 — 1992
Answer United October 2014 - Present
Advanced Call Center Technologies October 2013 - June 2014
Convergys October 2011 - October 2013
Convergys August 2010 - November 2011
Convergys May 2008 - August 2010
Convergys November 2007 - May 2008
Convergys April 2007 - November 2007
Skills
Operations Management, Customer Service, Call Center, Team Leadership, Training, Recruiting, Change Management, Leadership, Management, Coaching, Sales, Team Building, Team Management, Time Management, Customer Satisfaction, Call Centers, Workforce Management
Education
Winthrop University 1994 — 1995
None, General Studies
Mesa Community College 1991 — 1992
Drew Overbeck Drew Overbeck's Convergys Experience February 2000 - November 2004
Job Digital Marketing Manager at Kroger
Industry Marketing and Advertising
Experience
Kroger January 2015 - Present
Rockfish Interactive January 2014 - September 2014
Rockfish February 2012 - January 2014
Rockfish November 2011 - February 2012
Drew Overbeck March 2011 - November 2011
Vertex Business Services May 2009 - March 2011
Jones the Florist December 2004 - June 2008
Convergys February 2000 - November 2004
Iacono Productions March 1998 - January 2000
Madison Park Productions 1994 - 1998
Skills
Marketing Strategy, Marketing Communications, Social Media, Copywriting, Analytics, Direct Marketing, Integrated Marketing, Online Advertising, Creative Direction, Lead Generation, Marketing, Advertising, Product Development, Cross-functional Team..., Event Planning, Press Releases, Photography, SEO, Public Relations, Strategy, New Business Development, E-commerce, Business Planning, Client Counseling, Project Management, Sales, Website Development, Video, Direct Mail, Digital Strategy, Leadership, PPC, CRM, Email Marketing, Graphic Design, Digital Marketing, Strategic Planning, Management, B2B, Sales Process, Team Leadership, Newsletters, Budgets, Social Media Marketing
Education
Miami University 1989 — 1993
Bachelor of Science, Mass Communication - Media Management
St. Xavier High School 1985 — 1989
High School
Kroger January 2015 - Present
Rockfish Interactive January 2014 - September 2014
Rockfish February 2012 - January 2014
Rockfish November 2011 - February 2012
Drew Overbeck March 2011 - November 2011
Vertex Business Services May 2009 - March 2011
Jones the Florist December 2004 - June 2008
Convergys February 2000 - November 2004
Iacono Productions March 1998 - January 2000
Madison Park Productions 1994 - 1998
Skills
Marketing Strategy, Marketing Communications, Social Media, Copywriting, Analytics, Direct Marketing, Integrated Marketing, Online Advertising, Creative Direction, Lead Generation, Marketing, Advertising, Product Development, Cross-functional Team..., Event Planning, Press Releases, Photography, SEO, Public Relations, Strategy, New Business Development, E-commerce, Business Planning, Client Counseling, Project Management, Sales, Website Development, Video, Direct Mail, Digital Strategy, Leadership, PPC, CRM, Email Marketing, Graphic Design, Digital Marketing, Strategic Planning, Management, B2B, Sales Process, Team Leadership, Newsletters, Budgets, Social Media Marketing
Education
Miami University 1989 — 1993
Bachelor of Science, Mass Communication - Media Management
St. Xavier High School 1985 — 1989
High School
Justin Arnold Justin Arnold's Convergys Experience 2002 - 2005
Job Vice President, Media Platforms at 84.51°
Industry Marketing and Advertising
Experience
84.51˚ April 2015 - Present
dunnhumbyUSA March 2014 - Present
dunnhumbyUSA 2009 - February 2014
dunnhumbyUSA 2005 - 2009
Convergys 2002 - 2005
IT Factory 1999 - 2002
Skills
Analytics, CRM, Data Warehousing, Business Analysis, Business Intelligence, Customer Engagement, Data Analysis, Competitive Analysis, Customer Insight, Data Mining, Database Marketing, Digital Marketing, Direct Marketing, Integrated Marketing, Management, Market Research, Marketing Research, Marketing Strategy, Multi-channel Marketing, SQL, Segmentation, Strategy
Education
Miami University 1995 — 1999
BS, Management Information Systems
84.51˚ April 2015 - Present
dunnhumbyUSA March 2014 - Present
dunnhumbyUSA 2009 - February 2014
dunnhumbyUSA 2005 - 2009
Convergys 2002 - 2005
IT Factory 1999 - 2002
Skills
Analytics, CRM, Data Warehousing, Business Analysis, Business Intelligence, Customer Engagement, Data Analysis, Competitive Analysis, Customer Insight, Data Mining, Database Marketing, Digital Marketing, Direct Marketing, Integrated Marketing, Management, Market Research, Marketing Research, Marketing Strategy, Multi-channel Marketing, SQL, Segmentation, Strategy
Education
Miami University 1995 — 1999
BS, Management Information Systems
Chris Skrabut Chris Skrabut's Convergys Experience August 2014 - Present
Job Graphic Designer / Graphic Artist / Illustrator
Industry Graphic Design
Experience
Convergys August 2014 - Present
Krypton Comics April 2012 - April 2015
Transformations April 2014 - November 2014
GIADC September 2013 - December 2013
Freelance 2007 - 2013
Rainbow Celebrations July 2010 - January 2011
Rainbow Celebrations April 2010 - January 2011
Skills
Adobe Creative Suite, Microsoft Office, Komodo Edit, Open Office, Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Adobe Acrobat, Adobe Dreamweaver, iMovie, Mozilla Firefox, Internet Explorer, Google Chrome, Apple Safari, Facebook, MySpace, LinkedIn, Twitter, Windows XP Pro, Mac OS X, Illustrator, InDesign, Photoshop, Graphics, Typography, Business Cards, Branding, Social Networking, Layout, HTML, User Interface Design, Logo Design, Graphic Design, Dreamweaver, CSS, Illustration, PowerPoint, Data Entry, Social Media, Corporate Identity, Mac, Mac OS, Posters, Art, Web Design, Brochures, Corporate Branding, Brand Development, Visual Communication, Desktop Publishing
Education
Bellevue University 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design - Print
Metropolitan Community College 2003 — 2007
Associate in Applied Science, Graphic Arts and Design
Convergys August 2014 - Present
Krypton Comics April 2012 - April 2015
Transformations April 2014 - November 2014
GIADC September 2013 - December 2013
Freelance 2007 - 2013
Rainbow Celebrations July 2010 - January 2011
Rainbow Celebrations April 2010 - January 2011
Skills
Adobe Creative Suite, Microsoft Office, Komodo Edit, Open Office, Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Adobe Acrobat, Adobe Dreamweaver, iMovie, Mozilla Firefox, Internet Explorer, Google Chrome, Apple Safari, Facebook, MySpace, LinkedIn, Twitter, Windows XP Pro, Mac OS X, Illustrator, InDesign, Photoshop, Graphics, Typography, Business Cards, Branding, Social Networking, Layout, HTML, User Interface Design, Logo Design, Graphic Design, Dreamweaver, CSS, Illustration, PowerPoint, Data Entry, Social Media, Corporate Identity, Mac, Mac OS, Posters, Art, Web Design, Brochures, Corporate Branding, Brand Development, Visual Communication, Desktop Publishing
Education
Bellevue University 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design - Print
Metropolitan Community College 2003 — 2007
Associate in Applied Science, Graphic Arts and Design
Jennifer (O'Connell) Turner Jennifer (O'Connell) Turner's Convergys Experience 1996 - 2000
Job Sales Director
Industry Outsourcing/Offshoring
Experience
Convergys Corporation 2000 - Present
Convergys 1996 - 2000
Skills
Global Business..., BPO, Outsourcing, Analytics, Process Optimization, Strategic Partnerships, Account Management, Sales Management, Client Development, Call Center Development, Customer Experience..., Customer Experience..., Customer Satisfaction, Program Management, Sales Operations, Management, Business Development, Analysis, Call Center, Leadership, Customer Experience, Call Centers, Telecommunications, Offshoring, Process Improvement, Vendor Management, CRM, Contact Centers, Business Process, Sales, Consulting, Workforce Management
Education
Miami University 1990 — 1994
Bachelor of Arts, English Journalism
Convergys Corporation 2000 - Present
Convergys 1996 - 2000
Skills
Global Business..., BPO, Outsourcing, Analytics, Process Optimization, Strategic Partnerships, Account Management, Sales Management, Client Development, Call Center Development, Customer Experience..., Customer Experience..., Customer Satisfaction, Program Management, Sales Operations, Management, Business Development, Analysis, Call Center, Leadership, Customer Experience, Call Centers, Telecommunications, Offshoring, Process Improvement, Vendor Management, CRM, Contact Centers, Business Process, Sales, Consulting, Workforce Management
Education
Miami University 1990 — 1994
Bachelor of Arts, English Journalism
Bradley Scott Roenfeldt Bradley Scott Roenfeldt's Convergys Experience January 2007 - July 2009
Job Long Time Radio Broadcaster
Industry Entertainment
Experience
REBELS in His Hands October 2008 - Present
Medicine Show Communications December 2006 - Present
Dr. Rock's Medicine Show April 2004 - Present
KZUM, 89.3 FM September 2003 - February 2014
Cloud 10/Transcom North America July 2010 - June 2012
Cloud 10 June 2010 - June 2010
Cloud 10 November 2009 - February 2010
Online Biz Direct, LLC May 2009 - September 2009
Convergys January 2007 - July 2009
All Tracks Music November 2006 - January 2007
Skills
On-air Talent, Radio Programming, Audio Editing, Radio Host, Paint.NET, XP, Radio, Word, Video, Music, Social Media, Writing, Promotions, Customer Relations, Audio, Production, Microsoft Office, Customer Service, Social Media Marketing, Microsoft Word, Social Networking, Public Speaking, Call Center, Sound, Video Editing, Video Production, Audio Post Production, Graphic Design, Gif Animator, Microsoft Excel, Microsoft Publisher, Microsoft Applications, Microsoft Access, Microsoft Powerpoint, Nero 10 Multimedia Suite, Recording, Facebook, Team Leadership, Radio Broadcasting, Entertainment, Non-profits, Event Planning, Editing, Broadcast, Advertising, Blogging, Sales, Copywriting, Audio Engineering, PowerPoint
Education
Metropolitan Community College 1995 — 2003
Computer Sciences
Southeast Community College 1991 — 1992
Small Business Administration
Northeast Community College 1980 — 1982
Broadcast Communications
Norfolk High School 1978 — 1980
General
Wisner-Pilger High School 1974 — 1978
General
REBELS in His Hands October 2008 - Present
Medicine Show Communications December 2006 - Present
Dr. Rock's Medicine Show April 2004 - Present
KZUM, 89.3 FM September 2003 - February 2014
Cloud 10/Transcom North America July 2010 - June 2012
Cloud 10 June 2010 - June 2010
Cloud 10 November 2009 - February 2010
Online Biz Direct, LLC May 2009 - September 2009
Convergys January 2007 - July 2009
All Tracks Music November 2006 - January 2007
Skills
On-air Talent, Radio Programming, Audio Editing, Radio Host, Paint.NET, XP, Radio, Word, Video, Music, Social Media, Writing, Promotions, Customer Relations, Audio, Production, Microsoft Office, Customer Service, Social Media Marketing, Microsoft Word, Social Networking, Public Speaking, Call Center, Sound, Video Editing, Video Production, Audio Post Production, Graphic Design, Gif Animator, Microsoft Excel, Microsoft Publisher, Microsoft Applications, Microsoft Access, Microsoft Powerpoint, Nero 10 Multimedia Suite, Recording, Facebook, Team Leadership, Radio Broadcasting, Entertainment, Non-profits, Event Planning, Editing, Broadcast, Advertising, Blogging, Sales, Copywriting, Audio Engineering, PowerPoint
Education
Metropolitan Community College 1995 — 2003
Computer Sciences
Southeast Community College 1991 — 1992
Small Business Administration
Northeast Community College 1980 — 1982
Broadcast Communications
Norfolk High School 1978 — 1980
General
Wisner-Pilger High School 1974 — 1978
General
Scott Van Stratten's Convergys Experience April 2005 - November 2009
Job Sr. Director, Contact Center Operations
Industry Consumer Services
Experience
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
HomeServe USA May 2015 - Present
Accent Marketing Services February 2010 - April 2015
Convergys April 2005 - November 2009
West September 1993 - March 2005
West Teleservices August 1990 - September 1993
West Telemarketing September 1989 - August 1990
Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management
Education
Metropolitan Community College 1980 — 1996
Jerry Eicher Jerry Eicher's Convergys Experience November 2010 - March 2012
Job Help Desk Analyst at Buchanan Technologies
Industry Insurance
Experience
Buchanan Technologies November 2014 - Present
CVG CMG Insurance April 2012 - March 2014
Convergys November 2010 - March 2012
Mortgage Temps August 2008 - July 2009
GMAC Rescap December 2005 - October 2007
Wells Fargo Home Mortgage October 2003 - November 2005
Pro Staff June 2003 - September 2003
Pro Staff August 2002 - May 2003
Mortgage Temps February 1995 - July 1995
Skills
Software Documentation, Outlook, Loans, Mortgage Lending, Microsoft Excel, Customer Service, Sales, Business Analysis, Process Improvement, FHA, Underwriting, Public Speaking, Credit, Banking, Insurance, Microsoft Office, Microsoft Word, Access, Call Centers
Education
Metropolitan State University 1997 — 2000
Bachelor of Science Degree, Computer Science
Buchanan Technologies November 2014 - Present
CVG CMG Insurance April 2012 - March 2014
Convergys November 2010 - March 2012
Mortgage Temps August 2008 - July 2009
GMAC Rescap December 2005 - October 2007
Wells Fargo Home Mortgage October 2003 - November 2005
Pro Staff June 2003 - September 2003
Pro Staff August 2002 - May 2003
Mortgage Temps February 1995 - July 1995
Skills
Software Documentation, Outlook, Loans, Mortgage Lending, Microsoft Excel, Customer Service, Sales, Business Analysis, Process Improvement, FHA, Underwriting, Public Speaking, Credit, Banking, Insurance, Microsoft Office, Microsoft Word, Access, Call Centers
Education
Metropolitan State University 1997 — 2000
Bachelor of Science Degree, Computer Science
Brian Shane Brian Shane's Convergys Experience June 2005 - May 2006
Job Network Engineer at CBTS
Industry Computer & Network Security
Experience
CBTS March 2014 - Present
Palo Alto Networks October 2012 - February 2014
TriHealth June 2006 - September 2012
Convergys June 2005 - May 2006
Catholic Healthcare Partners December 2003 - May 2005
Interactive Marketing Technologies February 2001 - April 2003
LOGOS Communications,DBA Black Box Network Services September 1998 - February 2001
Metropolitan Educational Council April 1996 - September 1998
State of Ohio Dept. of Youth Services September 1991 - May 1996
Education
The Ohio State University 1991 — 1994
46 hours towards Masters Public Administration
Miami University 1986 — 1991
BA Political Sciene & Public Administration
CBTS March 2014 - Present
Palo Alto Networks October 2012 - February 2014
TriHealth June 2006 - September 2012
Convergys June 2005 - May 2006
Catholic Healthcare Partners December 2003 - May 2005
Interactive Marketing Technologies February 2001 - April 2003
LOGOS Communications,DBA Black Box Network Services September 1998 - February 2001
Metropolitan Educational Council April 1996 - September 1998
State of Ohio Dept. of Youth Services September 1991 - May 1996
Education
The Ohio State University 1991 — 1994
46 hours towards Masters Public Administration
Miami University 1986 — 1991
BA Political Sciene & Public Administration
Alexandra Tirrell Alexandra Tirrell's Convergys Experience January 2014 - January 2014
Job Paralegal at Cadwalader, Wickersham & Taft LLP
Industry Legal Services
Experience
Cadwalader, Wickersham & Taft LLP September 2014 - Present
Stratacomm May 2014 - September 2014
Howe Center for Writing Excellence August 2011 - May 2014
Convergys January 2014 - January 2014
U.S. House of Representatives January 2013 - May 2013
Miami Quarterly May 2012 - December 2012
Obama for America August 2012 - November 2012
Miami University Dance Marathon February 2012 - November 2012
Chris Murphy for U.S. Senate May 2012 - August 2012
Miami University August 2011 - May 2012
Skills
Research, Press Releases, Public Speaking, AP Style, Microsoft Word, PowerPoint, Social Media, Teamwork, Communication, Writing, Microsoft Office, Microsoft Excel, Customer Service, News Writing, Press Release Writing, CisionPoint, Factiva, Voter Action Network, Digital Media, Communicating, Leadership, Organization, Prezi, Middle East, Iran
Education
Miami University 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Journalism, 3.91
Farmington High School, Farmington Connecticut 2006 — 2010
Cadwalader, Wickersham & Taft LLP September 2014 - Present
Stratacomm May 2014 - September 2014
Howe Center for Writing Excellence August 2011 - May 2014
Convergys January 2014 - January 2014
U.S. House of Representatives January 2013 - May 2013
Miami Quarterly May 2012 - December 2012
Obama for America August 2012 - November 2012
Miami University Dance Marathon February 2012 - November 2012
Chris Murphy for U.S. Senate May 2012 - August 2012
Miami University August 2011 - May 2012
Skills
Research, Press Releases, Public Speaking, AP Style, Microsoft Word, PowerPoint, Social Media, Teamwork, Communication, Writing, Microsoft Office, Microsoft Excel, Customer Service, News Writing, Press Release Writing, CisionPoint, Factiva, Voter Action Network, Digital Media, Communicating, Leadership, Organization, Prezi, Middle East, Iran
Education
Miami University 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Journalism, 3.91
Farmington High School, Farmington Connecticut 2006 — 2010
Mia Appluewhite Mia Appluewhite's Convergys Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2013
Metropolitan State University of Denver August 2007 - August 2011
Education
Metropolitan State University of Denver 2007 — 2012
Human Services, General
Convergys 2011 - 2013
Metropolitan State University of Denver August 2007 - August 2011
Education
Metropolitan State University of Denver 2007 — 2012
Human Services, General
Angelique Murray Angelique Murray's Convergys Experience June 2013 - March 2014
Job Workforce Management Analyst at Urban Lending Solutions
Industry Outsourcing/Offshoring
Experience
Urban Fulfillment Services September 2014 - Present
Colorado Avalanche Prospects January 2007 - Present
Mile High Hockey -- SBN September 2009 - Present
Convergys June 2013 - March 2014
Convergys July 2004 - April 2013
Chicks Who Give A Puck July 2010 - June 2011
Gart Sports May 1999 - April 2000
Skills
Writing, Ice Hockey, Sports, Microsoft Office, Mobile Technology, Science Fiction, Hockey, Storytelling, Blogging, Leadership, Facebook, Television, Social Networking, Time Management, Team Leadership, Team Building, Online Marketing, Interviews
Education
Metropolitan State College of Denver 2000 — 2005
BA, Accounting
Urban Fulfillment Services September 2014 - Present
Colorado Avalanche Prospects January 2007 - Present
Mile High Hockey -- SBN September 2009 - Present
Convergys June 2013 - March 2014
Convergys July 2004 - April 2013
Chicks Who Give A Puck July 2010 - June 2011
Gart Sports May 1999 - April 2000
Skills
Writing, Ice Hockey, Sports, Microsoft Office, Mobile Technology, Science Fiction, Hockey, Storytelling, Blogging, Leadership, Facebook, Television, Social Networking, Time Management, Team Leadership, Team Building, Online Marketing, Interviews
Education
Metropolitan State College of Denver 2000 — 2005
BA, Accounting
Amy Neale, PHR Amy Neale, PHR's Convergys Experience May 2003 - March 2007
Job HR Manager at Inovonics
Industry Wireless
Experience
Inovonics April 2007 - Present
Convergys May 2003 - March 2007
TeleTech September 1997 - April 2003
Skills
Training, Leadership, Team Building, Human Resources, Strategic Planning, Process Improvement, Management, Workforce Planning, Deferred Compensation, Onboarding, Strategy, Cross-functional Team..., Performance Management, Talent Management, Talent Acquisition, Employee Benefits
Education
Metropolitan State College of Denver 1992 — 1996
Bachelor of Science (BS), Human Resources Management and Services
Inovonics April 2007 - Present
Convergys May 2003 - March 2007
TeleTech September 1997 - April 2003
Skills
Training, Leadership, Team Building, Human Resources, Strategic Planning, Process Improvement, Management, Workforce Planning, Deferred Compensation, Onboarding, Strategy, Cross-functional Team..., Performance Management, Talent Management, Talent Acquisition, Employee Benefits
Education
Metropolitan State College of Denver 1992 — 1996
Bachelor of Science (BS), Human Resources Management and Services
Jason Reilly Jason Reilly's Convergys Experience March 2015 - Present
Job Senior Analyst at NCS Technologies
Industry Market Research
Experience
Convergys March 2015 - Present
NCS Technologies August 2014 - March 2015
MARQUIS, Inc. July 2013 - August 2014
Bellwether Community Credit Union September 2011 - June 2013
BURNDY LLC 2010 - 2011
Briona Glen Publishing, LLC 2010 - 2011
Business & Industry Association 2010 - 2010
ALee, LLC 2009 - 2010
Silden Consulting 2006 - 2009
Northeastern University 2003 - 2006
Skills
Public Relations, Product Development, Marketing, Facebook, Market Research, Social Media Marketing, Social Media, Strategic Planning, Event Planning, Microsoft Office, Online Advertising, Public Speaking, Marketing Communications, Customer Service, Communications, Research, Analysis, Socio-economic Research, Statistics, Marketing Strategy, PowerPoint, Microsoft Excel, Copywriting, Business Intelligence, SPSS, Advertising, Brand Development, CRM, Management, Sales, Business Analysis, Community Outreach, Marketing Research, Start-ups, Business Development, Online Marketing, Leadership, Team Building, Email Marketing, Data Analysis, Time Management, Strategy, Analytics
Education
Southern New Hampshire University 2009 — 2011
MBA
Northeastern University 2003 — 2006
MA
Merrimack College 1999 — 2003
BA
Coursera
Coursera
Convergys March 2015 - Present
NCS Technologies August 2014 - March 2015
MARQUIS, Inc. July 2013 - August 2014
Bellwether Community Credit Union September 2011 - June 2013
BURNDY LLC 2010 - 2011
Briona Glen Publishing, LLC 2010 - 2011
Business & Industry Association 2010 - 2010
ALee, LLC 2009 - 2010
Silden Consulting 2006 - 2009
Northeastern University 2003 - 2006
Skills
Public Relations, Product Development, Marketing, Facebook, Market Research, Social Media Marketing, Social Media, Strategic Planning, Event Planning, Microsoft Office, Online Advertising, Public Speaking, Marketing Communications, Customer Service, Communications, Research, Analysis, Socio-economic Research, Statistics, Marketing Strategy, PowerPoint, Microsoft Excel, Copywriting, Business Intelligence, SPSS, Advertising, Brand Development, CRM, Management, Sales, Business Analysis, Community Outreach, Marketing Research, Start-ups, Business Development, Online Marketing, Leadership, Team Building, Email Marketing, Data Analysis, Time Management, Strategy, Analytics
Education
Southern New Hampshire University 2009 — 2011
MBA
Northeastern University 2003 — 2006
MA
Merrimack College 1999 — 2003
BA
Coursera
Coursera
Eric Hausen's Convergys Experience February 2004 - September 2009
Job Senior Technical Writer at ED MAP, Inc.
Industry Writing and Editing
Experience
ED MAP, Inc. September 2014 - Present
ED MAP, Inc. February 2013 - September 2014
Cardinal Health February 2012 - February 2013
Kentrox October 2011 - January 2012
Oak Ridge National Laboratory March 2010 - September 2011
MJW Technical Services March 2010 - September 2011
Convergys February 2004 - September 2009
Atomic Dog Publishing February 2001 - February 2004
New Economy Strategy September 2000 - January 2001
Procter & Gamble July 2000 - September 2000
Skills
Editing, Technical Writing, Writing, E-learning, Microsoft Office, Word, Technical Documentation, PowerPoint, Documentation, Adobe Acrobat, Marketing Communications, Captivate, Copy Editing, Content Management, Web Content, SnagIt, Proofreading, Manuals, Content Strategy, Visio, Camtasia, Technical Communication, Needs Analysis, RoboHelp, Internal Communications, Web Content Management, User Experience, Learning Management, Technical Editing, Software Documentation, E-Learning, Training
Education
Miami University 1998 — 2000
Technical and Scientific Communication
University of Dayton 1993 — 1997
Bachelor of Arts, Communication Management
ED MAP, Inc. September 2014 - Present
ED MAP, Inc. February 2013 - September 2014
Cardinal Health February 2012 - February 2013
Kentrox October 2011 - January 2012
Oak Ridge National Laboratory March 2010 - September 2011
MJW Technical Services March 2010 - September 2011
Convergys February 2004 - September 2009
Atomic Dog Publishing February 2001 - February 2004
New Economy Strategy September 2000 - January 2001
Procter & Gamble July 2000 - September 2000
Skills
Editing, Technical Writing, Writing, E-learning, Microsoft Office, Word, Technical Documentation, PowerPoint, Documentation, Adobe Acrobat, Marketing Communications, Captivate, Copy Editing, Content Management, Web Content, SnagIt, Proofreading, Manuals, Content Strategy, Visio, Camtasia, Technical Communication, Needs Analysis, RoboHelp, Internal Communications, Web Content Management, User Experience, Learning Management, Technical Editing, Software Documentation, E-Learning, Training
Education
Miami University 1998 — 2000
Technical and Scientific Communication
University of Dayton 1993 — 1997
Bachelor of Arts, Communication Management
Brian Wenner Brian Wenner's Convergys Experience 2000 - 2003
Job Vice President, Sales Central Region at Quantum Health
Industry Health, Wellness and Fitness
Experience
Quantum Health September 2015 - Present
Quantum Health July 2010 - Present
UnitedHealthcare 2003 - 2010
Convergys 2000 - 2003
Parker Marketing Research 1996 - 2000
Cintas 1995 - 1996
Skills
Marketing Strategy, Management, Strategy, Team Building, Marketing, Market Research, Insurance, Marketing Communications, New Business Development, Healthcare, Product Management, Marketing..., Strategic Planning, CRM, Business Development, Product Development, Mergers, Brand Development, Product Marketing, B2B, Leadership, Training, Sales
Education
Xavier University - Williams College of Business 2002 — 2005
MBA
Miami University 1991 — 1995
B.S.
Quantum Health September 2015 - Present
Quantum Health July 2010 - Present
UnitedHealthcare 2003 - 2010
Convergys 2000 - 2003
Parker Marketing Research 1996 - 2000
Cintas 1995 - 1996
Skills
Marketing Strategy, Management, Strategy, Team Building, Marketing, Market Research, Insurance, Marketing Communications, New Business Development, Healthcare, Product Management, Marketing..., Strategic Planning, CRM, Business Development, Product Development, Mergers, Brand Development, Product Marketing, B2B, Leadership, Training, Sales
Education
Xavier University - Williams College of Business 2002 — 2005
MBA
Miami University 1991 — 1995
B.S.
Camilo Luera Camilo Luera's Convergys Experience October 2011 - February 2012
Job
Industry Nonprofit Organization Management
Experience
American Water Works Association February 2012 - Present
Convergys October 2011 - February 2012
Afni June 2011 - July 2011
Homestead Technologies December 2008 - December 2009
Skills
Mac, Web Design, Dreamweaver, Adobe Acrobat, Mac OS X, Flash, Adobe Creative Suite, Graphic Design, Photoshop, CSS, Illustrator, CSS3, Wordpress, HTML, InDesign, SEO, Photography, HTML 5, Technical Support, Content Management
Education
Metropolitan State University of Denver 2002 — 2008
Bachelor of Arts, Theatre
American Water Works Association February 2012 - Present
Convergys October 2011 - February 2012
Afni June 2011 - July 2011
Homestead Technologies December 2008 - December 2009
Skills
Mac, Web Design, Dreamweaver, Adobe Acrobat, Mac OS X, Flash, Adobe Creative Suite, Graphic Design, Photoshop, CSS, Illustrator, CSS3, Wordpress, HTML, InDesign, SEO, Photography, HTML 5, Technical Support, Content Management
Education
Metropolitan State University of Denver 2002 — 2008
Bachelor of Arts, Theatre
Elizabeth Creehan Elizabeth Creehan's Convergys Experience October 2010 - March 2014
Job Managing Editor at PatientPoint®
Industry Writing and Editing
Experience
PatientPoint® March 2014 - Present
Convergys October 2010 - March 2014
Creehan Communications October 2000 - October 2010
CoActive Marketing Group March 1993 - October 2000
Hamilton Journal-News March 1992 - March 1993
Skills
Copywriting, Publishing, Editing, Copy Editing, Newspapers, Content Management, Leadership, B2B, Proofreading, Management, Web Content, Content Development, Training, Newsletters, Content Strategy, Writing
Education
Miami University 1988 — 1992
Bachelor's, English-journalism
PatientPoint® March 2014 - Present
Convergys October 2010 - March 2014
Creehan Communications October 2000 - October 2010
CoActive Marketing Group March 1993 - October 2000
Hamilton Journal-News March 1992 - March 1993
Skills
Copywriting, Publishing, Editing, Copy Editing, Newspapers, Content Management, Leadership, B2B, Proofreading, Management, Web Content, Content Development, Training, Newsletters, Content Strategy, Writing
Education
Miami University 1988 — 1992
Bachelor's, English-journalism
Jamie Corby Jamie Corby's Convergys Experience October 2008 - December 2008
Job Professional Student
Industry Mental Health Care
Experience
Convergys October 2008 - December 2008
Suray March 2007 - May 2008
YMCA May 2005 - April 2007
Skills
Leadership, Program Management, Teaching, Customer Service, Public Speaking, Team Building, Leadership Development, Coaching, Fundraising, Research, Event Planning, Microsoft Office, Strategic Planning, Social Media, Budgets, Management, Mental Health, Training, Sales, Teamwork, Conflict Resolution, Team Leadership, Organizational..., Policy, Healthcare, Program Development, Public Relations, Human Resources, Employee Training, Data Analysis, Microsoft Word, Marketing, Inventory Management
Education
Alchemy institute of Hypnosis 2014 — 2015
Hypnotherapist, Psychotherapy, Hypnosis
Boston Graduate School of Psychoanalysis 2010 — 2014
Psychoanalytic Counseling
Mountain State University 2008 — 2010
Masters, Strategic Leadership
University of North Carolina at Charlotte 2002 — 2007
Mesa Community College 2000 — 2001
Psychology
Dobson
Convergys October 2008 - December 2008
Suray March 2007 - May 2008
YMCA May 2005 - April 2007
Skills
Leadership, Program Management, Teaching, Customer Service, Public Speaking, Team Building, Leadership Development, Coaching, Fundraising, Research, Event Planning, Microsoft Office, Strategic Planning, Social Media, Budgets, Management, Mental Health, Training, Sales, Teamwork, Conflict Resolution, Team Leadership, Organizational..., Policy, Healthcare, Program Development, Public Relations, Human Resources, Employee Training, Data Analysis, Microsoft Word, Marketing, Inventory Management
Education
Alchemy institute of Hypnosis 2014 — 2015
Hypnotherapist, Psychotherapy, Hypnosis
Boston Graduate School of Psychoanalysis 2010 — 2014
Psychoanalytic Counseling
Mountain State University 2008 — 2010
Masters, Strategic Leadership
University of North Carolina at Charlotte 2002 — 2007
Mesa Community College 2000 — 2001
Psychology
Dobson
Ken Saunders Ken Saunders's Convergys Experience 1988 - 2003
Job Search Engine Marketing Strategist
Industry Information Technology and Services
Experience
Search Engine Experts, LLC August 2007 - Present
Domin-8 Enterprise Solutions January 2004 - August 2007
Convergys 1988 - 2003
Computer Task Group 1983 - 1987
Northern Trust 1981 - 1983
Skills
search engine..., search engine marketing, pay-per-click campaigns, Web Marketing, Web Analytics, SEO, SEM, Trade Shows, Lead Generation, Online Marketing, Digital Marketing, Sales, PPC, Marketing Management, Marketing, Google Analytics, Marketing Communications, Start-ups, Online Advertising, Affiliate Marketing, Email Marketing, Mobile Marketing, Demand Generation, Social Media, Social Media Marketing, Competitive Analysis, Advertising
Education
Wyoming High School 1973 — 1987
Miami University 1977 — 1981
BS in Applied Science, Systems Analysis
Search Engine Experts, LLC August 2007 - Present
Domin-8 Enterprise Solutions January 2004 - August 2007
Convergys 1988 - 2003
Computer Task Group 1983 - 1987
Northern Trust 1981 - 1983
Skills
search engine..., search engine marketing, pay-per-click campaigns, Web Marketing, Web Analytics, SEO, SEM, Trade Shows, Lead Generation, Online Marketing, Digital Marketing, Sales, PPC, Marketing Management, Marketing, Google Analytics, Marketing Communications, Start-ups, Online Advertising, Affiliate Marketing, Email Marketing, Mobile Marketing, Demand Generation, Social Media, Social Media Marketing, Competitive Analysis, Advertising
Education
Wyoming High School 1973 — 1987
Miami University 1977 — 1981
BS in Applied Science, Systems Analysis
Donnie Nguyen Donnie Nguyen's Convergys Experience October 2007 - September 2008
Job Engineer (EIT)
Industry Mechanical or Industrial Engineering
Experience
Genesee BioMedical Inc. December 2013 - August 2014
Murphy Company November 2012 - February 2013
Convergys October 2007 - September 2008
EchoStar Corporation May 2006 - January 2007
Skills
Microsoft Office, Matlab, AutoCAD, Solidworks, Microsoft Excel, Microsoft Word, PowerPoint, Engineering, Teamwork, CAD, English
Education
University of Colorado at Denver 2009 — 2013
Bachelor of Science (BS), Mechanical Engineering
Metropolitan State University of Denver 2008 — 2008
Mechanical Engineering/Mechanical Technology/Technician
Genesee BioMedical Inc. December 2013 - August 2014
Murphy Company November 2012 - February 2013
Convergys October 2007 - September 2008
EchoStar Corporation May 2006 - January 2007
Skills
Microsoft Office, Matlab, AutoCAD, Solidworks, Microsoft Excel, Microsoft Word, PowerPoint, Engineering, Teamwork, CAD, English
Education
University of Colorado at Denver 2009 — 2013
Bachelor of Science (BS), Mechanical Engineering
Metropolitan State University of Denver 2008 — 2008
Mechanical Engineering/Mechanical Technology/Technician
Donna Levan's Convergys Experience February 2008 - December 2008
Job Experienced Jr Recruiter/New Business Development
Industry Human Resources
Experience
Self Employed; November 2011 - Present
SOS Professional December 2008 - May 2011
Convergys February 2008 - December 2008
Convergys January 2008 - December 2008
EchoStar Satellite, LLC October 2003 - May 2006
Echostar Satellite LLC 2003 - 2005
Skills
Human Resources, Interviews, Training, Recruiting, New Hire Orientations, Sourcing, Screening, Talent Management, PeopleSoft, Administration, Administrative..., Background Checks, Customer Service, Databases, Negotiation, Outsourcing, Outlook, Start-ups, Time Management, Temporary Placement, Talent Acquisition
Education
Metropolitan State University of Denver
HR Management, Human Resources Management/Personnel Administration, General
Self Employed; November 2011 - Present
SOS Professional December 2008 - May 2011
Convergys February 2008 - December 2008
Convergys January 2008 - December 2008
EchoStar Satellite, LLC October 2003 - May 2006
Echostar Satellite LLC 2003 - 2005
Skills
Human Resources, Interviews, Training, Recruiting, New Hire Orientations, Sourcing, Screening, Talent Management, PeopleSoft, Administration, Administrative..., Background Checks, Customer Service, Databases, Negotiation, Outsourcing, Outlook, Start-ups, Time Management, Temporary Placement, Talent Acquisition
Education
Metropolitan State University of Denver
HR Management, Human Resources Management/Personnel Administration, General
Katie (Mahon) Jones Katie (Mahon) Jones's Convergys Experience May 2009 - August 2009
Job Business Development Manager at The Matrix Companies
Industry Financial Services
Experience
The Matrix Companies March 2013 - Present
Rapid Mortgage May 2011 - March 2013
RuffaloCODY August 2007 - August 2011
Convergys May 2009 - August 2009
Skills
Project Management, PowerPoint, Social Media, Microsoft Office, Public Speaking, Microsoft Excel, Customer Service, Data Analysis, Microsoft Word, Event Planning, Fundraising, Marketing, Social Networking, Sales, Social Media Marketing, Research, Leadership, Program Management, Management, Outlook, Budgets, Market Research, Finance, Time Management, Business Development, Recruiting, Nonprofits
Education
Miami University 2007 — 2011
Bachelor's degree, Psychology
The Matrix Companies March 2013 - Present
Rapid Mortgage May 2011 - March 2013
RuffaloCODY August 2007 - August 2011
Convergys May 2009 - August 2009
Skills
Project Management, PowerPoint, Social Media, Microsoft Office, Public Speaking, Microsoft Excel, Customer Service, Data Analysis, Microsoft Word, Event Planning, Fundraising, Marketing, Social Networking, Sales, Social Media Marketing, Research, Leadership, Program Management, Management, Outlook, Budgets, Market Research, Finance, Time Management, Business Development, Recruiting, Nonprofits
Education
Miami University 2007 — 2011
Bachelor's degree, Psychology
Brian Zugschwert's Convergys Experience May 2001 - August 2007
Job Insurance Agent at Farmers Insurance Group of Companies
Industry Insurance
Experience
Farmers Insurance Group of Companies July 2015 - Present
PostNet International Headquarters April 2008 - May 2015
Alta Colleges October 2007 - April 2008
Convergys May 2001 - August 2007
Ruby Tuesday August 1996 - March 2001
Skills
Project Management, Training, Customer Service, Marketing, Coaching, Management, Sales, Troubleshooting, Account Management, Budgets, CRM, Customer Satisfaction, Data Analysis, Digital Printing, Inventory Management, Leadership, Marketing Strategy, Microsoft Office, New Business Development, Operations Management, Process Improvement, Quality Assurance, Recruiting, SEO, Small Business, Strategic Planning, Team Building, Team Leadership
Education
Metropolitan State University of Denver 2002 — 2006
BA, Sociology
Farmers Insurance Group of Companies July 2015 - Present
PostNet International Headquarters April 2008 - May 2015
Alta Colleges October 2007 - April 2008
Convergys May 2001 - August 2007
Ruby Tuesday August 1996 - March 2001
Skills
Project Management, Training, Customer Service, Marketing, Coaching, Management, Sales, Troubleshooting, Account Management, Budgets, CRM, Customer Satisfaction, Data Analysis, Digital Printing, Inventory Management, Leadership, Marketing Strategy, Microsoft Office, New Business Development, Operations Management, Process Improvement, Quality Assurance, Recruiting, SEO, Small Business, Strategic Planning, Team Building, Team Leadership
Education
Metropolitan State University of Denver 2002 — 2006
BA, Sociology
Juan Diego Serna's Convergys Experience July 2012 - May 2013
Job Banker, Aspiring Entrepreneur, Leader and Risk Taker
Industry Financial Services
Experience
FirstBank Puerto Rico December 2014 - Present
Union Mortgage Investment Group Corp. May 2014 - December 2014
Real Property Specialists September 2013 - February 2014
On Target Staffing May 2013 - August 2013
Convergys July 2012 - May 2013
Sears Home Services April 2010 - July 2012
Skills
Sales, Economics, Customer Satisfaction, Sales Management, Research, Financial Analysis, Economic Research, Microsoft Office, Social Media Marketing, Team Management, Sales Operations, Phone Etiquette, Corporate Finance, Econometrics, Economic Development, Customer Engagement, Telemarketing, Microsoft Excel, Microsoft Word, Project Management, Direct Sales, Mortgage Lending, Residential Mortgages, Reverse Mortgages, Investment Properties, Investors, FHA financing, VA loans, Refinance, Real Estate
Education
University of Central Florida 2012 — 2014
Bachelor of Arts (B.A.), Economics and Finance
Miami Dade College 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
FirstBank Puerto Rico December 2014 - Present
Union Mortgage Investment Group Corp. May 2014 - December 2014
Real Property Specialists September 2013 - February 2014
On Target Staffing May 2013 - August 2013
Convergys July 2012 - May 2013
Sears Home Services April 2010 - July 2012
Skills
Sales, Economics, Customer Satisfaction, Sales Management, Research, Financial Analysis, Economic Research, Microsoft Office, Social Media Marketing, Team Management, Sales Operations, Phone Etiquette, Corporate Finance, Econometrics, Economic Development, Customer Engagement, Telemarketing, Microsoft Excel, Microsoft Word, Project Management, Direct Sales, Mortgage Lending, Residential Mortgages, Reverse Mortgages, Investment Properties, Investors, FHA financing, VA loans, Refinance, Real Estate
Education
University of Central Florida 2012 — 2014
Bachelor of Arts (B.A.), Economics and Finance
Miami Dade College 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Jennie Lee Vargas Jennie Lee Vargas's Convergys Experience September 2014 - 2015
Job Customer Service Specialist at Convergys
Industry Medical Devices
Experience
Convergys September 2014 - 2015
Total Quality Logistics December 2013 - March 2014
Laminati April 2006 - July 2006
Barbara Palacios Design Company August 2003 - December 2005
Expo Design Center August 2003 - October 2005
West Broward Pulmonary January 2001 - January 2003
Bed Bath January 1996 - January 1998
Gymboree January 1995 - January 1996
The Limited / Co January 1992 - January 1995
Skills
Spanish, Customer Service, Bilingual, Sales, Management, Product Development, Pricing, Project Management, Logistics, Human Resources
Education
Miami Dade College 1986 — 1992
Associate's Degree, Fashion Marketing and Management, 3.8
Miami Dade community College 1986 — 1992
AA, Business Administration, 3.6
Convergys September 2014 - 2015
Total Quality Logistics December 2013 - March 2014
Laminati April 2006 - July 2006
Barbara Palacios Design Company August 2003 - December 2005
Expo Design Center August 2003 - October 2005
West Broward Pulmonary January 2001 - January 2003
Bed Bath January 1996 - January 1998
Gymboree January 1995 - January 1996
The Limited / Co January 1992 - January 1995
Skills
Spanish, Customer Service, Bilingual, Sales, Management, Product Development, Pricing, Project Management, Logistics, Human Resources
Education
Miami Dade College 1986 — 1992
Associate's Degree, Fashion Marketing and Management, 3.8
Miami Dade community College 1986 — 1992
AA, Business Administration, 3.6
Kimberly Nunley-Neumann Kimberly Nunley-Neumann's Convergys Experience June 1997 - June 2001
Job Litigation Paralegal at Elliott & Phelan, LLC
Industry Legal Services
Experience
Burgeon Legal Group, Ltd. Co. September 2015 - Present
Elliott & Phelan Law July 2013 - September 2015
First National Bank of Omaha July 2007 - July 2013
Telpner, Peterson, Ruesch, Thomas & Simpson June 2001 - November 2005
Convergys June 1997 - June 2001
ITI Marketing Services, Inc. n/k/a APAC Customer Services, Inc. January 1990 - May 1997
Skills
Legal Writing, Legal Assistance, Courts, Legal Documents, Wills, Trusts, Banking Law, Pleadings, Customer Service, Legal Compliance, Call Centers, Call Center, Westlaw, Legal Research, Litigation, LexisNexis
Education
Metropolitan Community College 2000 — 2002
Associate's Degree, Paralegal Studies, GPA 3.53
University of Nebraska at Omaha 1992 — 1999
Speech-Language Pathology
Springfield-Platteview High School 1987 — 1991
Diploma
Burgeon Legal Group, Ltd. Co. September 2015 - Present
Elliott & Phelan Law July 2013 - September 2015
First National Bank of Omaha July 2007 - July 2013
Telpner, Peterson, Ruesch, Thomas & Simpson June 2001 - November 2005
Convergys June 1997 - June 2001
ITI Marketing Services, Inc. n/k/a APAC Customer Services, Inc. January 1990 - May 1997
Skills
Legal Writing, Legal Assistance, Courts, Legal Documents, Wills, Trusts, Banking Law, Pleadings, Customer Service, Legal Compliance, Call Centers, Call Center, Westlaw, Legal Research, Litigation, LexisNexis
Education
Metropolitan Community College 2000 — 2002
Associate's Degree, Paralegal Studies, GPA 3.53
University of Nebraska at Omaha 1992 — 1999
Speech-Language Pathology
Springfield-Platteview High School 1987 — 1991
Diploma
CHERNENKO FOX CHERNENKO FOX's Convergys Experience January 2007 - December 2007
Job Student at Fortis College
Industry Food Production
Experience
Talenti Gelato September 2014 - Present
Dunkin Donuts February 2013 - October 2013
Convergys January 2007 - December 2007
Skills
Photoshop, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Leadership, Customer Satisfaction
Education
Fortis College 2014 — 2015
Aws, Welding Technology/Welder, 3.0
American InterContinental University 2013 — 2014
Radio, Television, and Digital Communication
Valdosta State University 2005 — 2010
Associate’s Degree, Psychology
Talenti Gelato September 2014 - Present
Dunkin Donuts February 2013 - October 2013
Convergys January 2007 - December 2007
Skills
Photoshop, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Leadership, Customer Satisfaction
Education
Fortis College 2014 — 2015
Aws, Welding Technology/Welder, 3.0
American InterContinental University 2013 — 2014
Radio, Television, and Digital Communication
Valdosta State University 2005 — 2010
Associate’s Degree, Psychology
Christina Sunderman Christina Sunderman's Convergys Experience February 2015 - May 2015
Job Accounting Leader at GE Aviation
Industry Airlines/Aviation
Experience
GE Aviation June 2015 - Present
Convergys February 2015 - May 2015
Medpace November 2013 - October 2014
Fund Evaluation Group June 2006 - August 2013
Marsh June 2004 - June 2006
American Money Management June 2000 - August 2003
Skills
Financial Analysis, Due Diligence, Management, Global Equity Manager..., Team Leadership, Market Research, Investment Management, Financial Services, Risk Management, Project Management, Writing Skills, Report Writing, Government Accounting, Relationship Development, Experienced Business..., Interviewing Skills, Institutional..., Equity Research, MBA, Institutional Relations, Oral & Written..., Strategic Leadership, Client Facing Skills, Portfolio Performance..., Industry Research, Business Strategy, Thought Leadership, Presentation Coaching, Presentation Design, Client Relations Skills, Industry Analyst..., Written & Oral..., Business Process..., Financial Markets, Corporate Communications, Team-oriented, Investment Advisory, Presentation Development, Brand Implementation, Technical Writing, Gap Analysis, Benchmarking, Insurance Brokerage, Claims Consulting, Business Decision Making, Six Sigma, Internal Audit
Education
Xavier University - School of Business Administration 2005 — 2008
MBA
Miami University 2000 — 2004
BS, Finance
GE Aviation June 2015 - Present
Convergys February 2015 - May 2015
Medpace November 2013 - October 2014
Fund Evaluation Group June 2006 - August 2013
Marsh June 2004 - June 2006
American Money Management June 2000 - August 2003
Skills
Financial Analysis, Due Diligence, Management, Global Equity Manager..., Team Leadership, Market Research, Investment Management, Financial Services, Risk Management, Project Management, Writing Skills, Report Writing, Government Accounting, Relationship Development, Experienced Business..., Interviewing Skills, Institutional..., Equity Research, MBA, Institutional Relations, Oral & Written..., Strategic Leadership, Client Facing Skills, Portfolio Performance..., Industry Research, Business Strategy, Thought Leadership, Presentation Coaching, Presentation Design, Client Relations Skills, Industry Analyst..., Written & Oral..., Business Process..., Financial Markets, Corporate Communications, Team-oriented, Investment Advisory, Presentation Development, Brand Implementation, Technical Writing, Gap Analysis, Benchmarking, Insurance Brokerage, Claims Consulting, Business Decision Making, Six Sigma, Internal Audit
Education
Xavier University - School of Business Administration 2005 — 2008
MBA
Miami University 2000 — 2004
BS, Finance
Will Thompson Jr. Will Thompson Jr.'s Convergys Experience January 2015 - April 2015
Job System Support Center Specialist at American Airlines
Industry Airlines/Aviation
Experience
American Airlines July 2015 - Present
Convergys January 2015 - April 2015
Southwest Airlines May 2000 - January 2014
Southwest Airlines June 1997 - April 2000
Southwest Airlines May 1996 - May 1997
Skills
Computer Proficiency, Dispatching, Customer Service, Microsoft Office, Social Media, Facebook, Hotels, Outlook, Multi-line Phone, Creative Writing, English, Typing, Public Speaking, Keyboards, Windows, Writing, YouTube, Banking, Microsoft Excel, Hospitality, Human Resources, Leadership, Networking, Operations Management, PowerPoint, 10 Key, Photoshop, Public Relations, Time Management, Telecommunications, Troubleshooting, Microsoft Word, Windows XP, Yoga, Analysis, Business Analysis, Financial Analysis, Data Analysis, Data Entry, Time & Attendance, Kronos Timekeeping, Payroll Processing, Payroll Analysis, Administrative..., Technical Support, Help Desk Support, Speech Writing, Report Writing, News Writing, Editorial Process
Education
Mesa Community College 1992 — 1993
Computer and Information Systems
American Airlines July 2015 - Present
Convergys January 2015 - April 2015
Southwest Airlines May 2000 - January 2014
Southwest Airlines June 1997 - April 2000
Southwest Airlines May 1996 - May 1997
Skills
Computer Proficiency, Dispatching, Customer Service, Microsoft Office, Social Media, Facebook, Hotels, Outlook, Multi-line Phone, Creative Writing, English, Typing, Public Speaking, Keyboards, Windows, Writing, YouTube, Banking, Microsoft Excel, Hospitality, Human Resources, Leadership, Networking, Operations Management, PowerPoint, 10 Key, Photoshop, Public Relations, Time Management, Telecommunications, Troubleshooting, Microsoft Word, Windows XP, Yoga, Analysis, Business Analysis, Financial Analysis, Data Analysis, Data Entry, Time & Attendance, Kronos Timekeeping, Payroll Processing, Payroll Analysis, Administrative..., Technical Support, Help Desk Support, Speech Writing, Report Writing, News Writing, Editorial Process
Education
Mesa Community College 1992 — 1993
Computer and Information Systems
Sarafina Childress's Convergys Experience August 2014 - December 2014
Job Medical Assistant
Industry Hospital & Health Care
Experience
Southeast Valley Medical group February 2015 - Present
Convergys August 2014 - December 2014
East Valley Family Medical November 2013 - June 2014
Nursefinders February 2013 - November 2013
U.T. Physicians March 2011 - May 2012
Memorial Hermann Southeast January 2011 - March 2011
Externship- Dr. William Mack September 2010 - October 2010
Spanky's Restaurant August 2004 - May 2007
Skills
Vital Signs, Phlebotomy, child immunizations, pku testing, Blood Pressure, Urinalysis, Injectable, Medical Terminology, Triage, Medical Assisting, Patient Education, Appointment Scheduling, Healthcare, Medical Records, Filing, Telephone Skills, Laboratory, EKG, Pediatrics, Medicine, Treatment, HIPAA, Medical Billing
Education
Mesa Community College 2015 — 2017
Associate's degree, Legal Assistant/Paralegal
Sanford Brown College 2009 — 2010
certificate, Medical/Clinical Assistant
West Orange Stark High School 2003 — 2007
High School Diploma, HS Diploma
Southeast Valley Medical group February 2015 - Present
Convergys August 2014 - December 2014
East Valley Family Medical November 2013 - June 2014
Nursefinders February 2013 - November 2013
U.T. Physicians March 2011 - May 2012
Memorial Hermann Southeast January 2011 - March 2011
Externship- Dr. William Mack September 2010 - October 2010
Spanky's Restaurant August 2004 - May 2007
Skills
Vital Signs, Phlebotomy, child immunizations, pku testing, Blood Pressure, Urinalysis, Injectable, Medical Terminology, Triage, Medical Assisting, Patient Education, Appointment Scheduling, Healthcare, Medical Records, Filing, Telephone Skills, Laboratory, EKG, Pediatrics, Medicine, Treatment, HIPAA, Medical Billing
Education
Mesa Community College 2015 — 2017
Associate's degree, Legal Assistant/Paralegal
Sanford Brown College 2009 — 2010
certificate, Medical/Clinical Assistant
West Orange Stark High School 2003 — 2007
High School Diploma, HS Diploma
Andrew Menard Andrew Menard's Convergys Experience June 2015 - Present
Job Talent Acquisition Specialist at Convergys
Industry Human Resources
Experience
Convergys June 2015 - Present
Sears Holdings Corporation March 2013 - June 2015
Sears Holdings Corporation August 2012 - March 2013
Russell Sigler Inc May 2006 - March 2012
Doc Watson's health stuff August 2005 - May 2006
Claire's Accessories March 2005 - August 2005
Skills
Customer Service, Phone Skills, Call Center, Telephone Skills, Sales, Retail, Training, Management, Time Management, Interviews
Education
McClintock High School 2001 — 2006
High School Deploma, General Studies
Mesa Community College
Convergys June 2015 - Present
Sears Holdings Corporation March 2013 - June 2015
Sears Holdings Corporation August 2012 - March 2013
Russell Sigler Inc May 2006 - March 2012
Doc Watson's health stuff August 2005 - May 2006
Claire's Accessories March 2005 - August 2005
Skills
Customer Service, Phone Skills, Call Center, Telephone Skills, Sales, Retail, Training, Management, Time Management, Interviews
Education
McClintock High School 2001 — 2006
High School Deploma, General Studies
Mesa Community College
Melissa Braddock's Convergys Experience February 2014 - October 2014
Job Independent Consultant at 5dollarfashionette (Paparazzi Jewelry and AccessoriesDirect Sales)
Industry Outsourcing/Offshoring
Experience
5dollarfashionette (Paparazzi Jewelry and Accessories) June 2015 - Present
5dollarfashionette (Paparazzi Jewelry and Accessories-Direct Sales) June 2015 - Present
Sitel October 2014 - June 2015
Convergys February 2014 - October 2014
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Sales, Customer Experience, BPO, Team Management, Outsourcing, Training, Workforce Management, Vendor Management, Team Leadership, Performance Management
Education
Methodist College 2010 — 2013
Special Education and Teaching
5dollarfashionette (Paparazzi Jewelry and Accessories) June 2015 - Present
5dollarfashionette (Paparazzi Jewelry and Accessories-Direct Sales) June 2015 - Present
Sitel October 2014 - June 2015
Convergys February 2014 - October 2014
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Sales, Customer Experience, BPO, Team Management, Outsourcing, Training, Workforce Management, Vendor Management, Team Leadership, Performance Management
Education
Methodist College 2010 — 2013
Special Education and Teaching
Shakeitha Lewis's Convergys Experience January 1998 - January 2000
Job IT Field Technician at Elite Tek Services
Industry Information Technology and Services
Experience
OG Organo Gold Coffee June 2013 - Present
Elite Tek Services October 2012 - Present
AT&T Mobility January 2000 - Present
Convergy's January 1998 - January 2000
Skills
Fitness, Training, Personal Training
Education
Vista College 2011 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator
Penn Foster 2010 — 2011
Diploma, Personal Trainer
Metro Technology Centers 1994 — 1995
Certificate of Completion, General Office Occupations and Clerical Services
Metro Technology Centers 1991 — 1992
Certificate of Completiom, Medical Apprentice Technology
OG Organo Gold Coffee June 2013 - Present
Elite Tek Services October 2012 - Present
AT&T Mobility January 2000 - Present
Convergy's January 1998 - January 2000
Skills
Fitness, Training, Personal Training
Education
Vista College 2011 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator
Penn Foster 2010 — 2011
Diploma, Personal Trainer
Metro Technology Centers 1994 — 1995
Certificate of Completion, General Office Occupations and Clerical Services
Metro Technology Centers 1991 — 1992
Certificate of Completiom, Medical Apprentice Technology
Annette Sue Tofte Annette Sue Tofte's Convergys Experience January 1998 - August 2004
Job Telephone Interviewer at Gallup
Industry Management Consulting
Experience
Gallup June 2003 - Present
Convergys January 1998 - August 2004
Matrixx Marketing 1997 - 1998
Skills
Telephone Interviewing, Genealogy, Crocheting, Online Research, Survey Research, Questionnaire Design, Organizational..., Employee Surveys, Customer Engagement, Organizational Behavior, SPSS, Focus Groups, Interviews, Client Development, Resume Writing, Qualitative Research, Marketing Research, Survey Design
Education
Metropolitan Community College 2012 — 2015
Office Professional, Information Technology, 3.5 + GPA
UNO of Omaha, NE 1981 — 1983
Business Administration and Management, General, 66 credit hours
Central High School Omaha, Nebraska 1977 — 1981
Gallup June 2003 - Present
Convergys January 1998 - August 2004
Matrixx Marketing 1997 - 1998
Skills
Telephone Interviewing, Genealogy, Crocheting, Online Research, Survey Research, Questionnaire Design, Organizational..., Employee Surveys, Customer Engagement, Organizational Behavior, SPSS, Focus Groups, Interviews, Client Development, Resume Writing, Qualitative Research, Marketing Research, Survey Design
Education
Metropolitan Community College 2012 — 2015
Office Professional, Information Technology, 3.5 + GPA
UNO of Omaha, NE 1981 — 1983
Business Administration and Management, General, 66 credit hours
Central High School Omaha, Nebraska 1977 — 1981
Brian Wentz Brian Wentz's Convergys Experience May 2004 - September 2004
Job Attended Southwest Applied Technology
Industry Accounting
Experience
Sears Hometown and Outlet Stores, Inc. June 2013 - August 2013
Sears Holdings Corporation April 2007 - June 2013
Lozier Corporation November 2004 - November 2006
Convergys May 2004 - September 2004
Procter & Gamble April 1991 - December 2003
Skills
Accounting, Microsoft Excel, General Ledger, MS Excel Pivot Tables, Financial Accounting, Financial Reporting, QuickBooks, 10 Key, Microsoft Word, PowerPoint, Inventory Management, Inventory Planning, Physical Inventory, Inventory Accuracy, Supervisory Management, Supervisory Skills, Warehouse Management, Warehouse Control, Warehousing, Operations Management, Shipping & Receiving, UPS Shipping, Customer Service, Organizational..., Team Building, Teamwork, Leadership, Process Improvement, Risk Management, Time Management, Creative Writing, Technical Writing, Report Writing, Forklift Operation, Forklift Training
Education
Southwest Applied Technology 2013 — 2014
Certificate of Completion, Accounting
Metropolitan State University of Denver 1975 — 1975
Communications Law
Sears Hometown and Outlet Stores, Inc. June 2013 - August 2013
Sears Holdings Corporation April 2007 - June 2013
Lozier Corporation November 2004 - November 2006
Convergys May 2004 - September 2004
Procter & Gamble April 1991 - December 2003
Skills
Accounting, Microsoft Excel, General Ledger, MS Excel Pivot Tables, Financial Accounting, Financial Reporting, QuickBooks, 10 Key, Microsoft Word, PowerPoint, Inventory Management, Inventory Planning, Physical Inventory, Inventory Accuracy, Supervisory Management, Supervisory Skills, Warehouse Management, Warehouse Control, Warehousing, Operations Management, Shipping & Receiving, UPS Shipping, Customer Service, Organizational..., Team Building, Teamwork, Leadership, Process Improvement, Risk Management, Time Management, Creative Writing, Technical Writing, Report Writing, Forklift Operation, Forklift Training
Education
Southwest Applied Technology 2013 — 2014
Certificate of Completion, Accounting
Metropolitan State University of Denver 1975 — 1975
Communications Law
AnneMarie Strawn AnneMarie Strawn's Convergys Experience September 2013 - February 2014
Job Cust Serv & Problem Res Rep II
Industry Information Technology and Services
Experience
Convergys September 2013 - February 2014
Avon Products Inc February 2012 - July 2013
Avon Products Inc September 2008 - February 2012
Skills
BMC Remedy, Lotus Notes, Microsoft Excel, PowerPoint, Customer Service, Problem Management, Incident Management, Microsoft Office, Microsoft Word, Sametime, Internet Explorer, Management, Cisco VPN, Information Technology, Firefox
Education
Westchester Community College 2007 — 2008
Mercy College 2006 — 2007
3.0
Convergys September 2013 - February 2014
Avon Products Inc February 2012 - July 2013
Avon Products Inc September 2008 - February 2012
Skills
BMC Remedy, Lotus Notes, Microsoft Excel, PowerPoint, Customer Service, Problem Management, Incident Management, Microsoft Office, Microsoft Word, Sametime, Internet Explorer, Management, Cisco VPN, Information Technology, Firefox
Education
Westchester Community College 2007 — 2008
Mercy College 2006 — 2007
3.0
Jenny Begley, MBA Jenny Begley, MBA's Convergys Experience February 2013 - Present
Job Senior Project Manager, Convergys Analytics Solutions
Industry Market Research
Experience
Convergys February 2013 - Present
Convergys July 2010 - February 2013
Ipsos-ASI July 2008 - July 2010
Hillel Foundation September 2004 - May 2008
Nielsen Analytic Consulting August 2007 - December 2007
Nordstrom Department Store December 2004 - December 2007
Lincoln Financial Advisors May 2007 - August 2007
Geauga Lake Amusement Park May 2006 - August 2006
Skills
Project Management, Program Management, Advertising Research, Event Management, Personal Selling, Promotional Modeling, Client Consulting, Strong Attention To..., Strong Work Ethic, Positive Attitude, Brand Representation
Education
Xavier University - Williams College of Business 2010 — 2012
MBA, Marketing
Miami University 2004 — 2008
Business, Marketing
Beachwood High School 2000 — 2004
Convergys February 2013 - Present
Convergys July 2010 - February 2013
Ipsos-ASI July 2008 - July 2010
Hillel Foundation September 2004 - May 2008
Nielsen Analytic Consulting August 2007 - December 2007
Nordstrom Department Store December 2004 - December 2007
Lincoln Financial Advisors May 2007 - August 2007
Geauga Lake Amusement Park May 2006 - August 2006
Skills
Project Management, Program Management, Advertising Research, Event Management, Personal Selling, Promotional Modeling, Client Consulting, Strong Attention To..., Strong Work Ethic, Positive Attitude, Brand Representation
Education
Xavier University - Williams College of Business 2010 — 2012
MBA, Marketing
Miami University 2004 — 2008
Business, Marketing
Beachwood High School 2000 — 2004
Jacob McCanty Jacob McCanty's Convergys Experience June 2013 - August 2013
Job Automation Engineer at Madeira Station LLC
Industry Computer Software
Experience
Madeira Station LLC June 2015 - Present
Madeira Station LLC May 2014 - June 2015
Convergys June 2013 - August 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Java, Python, Quality Assurance, C++, MIPS Assembly, SQL, Microsoft SQL Server, Software Development, Agile Methodologies
Education
Miami University 2011 — 2015
Bachelor of Science (B.S.) in Computer Science, Computer Science, 3.25
Lakota West High School 2007 — 2011
High School, GPA: 4.2
Madeira Station LLC June 2015 - Present
Madeira Station LLC May 2014 - June 2015
Convergys June 2013 - August 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Java, Python, Quality Assurance, C++, MIPS Assembly, SQL, Microsoft SQL Server, Software Development, Agile Methodologies
Education
Miami University 2011 — 2015
Bachelor of Science (B.S.) in Computer Science, Computer Science, 3.25
Lakota West High School 2007 — 2011
High School, GPA: 4.2
Doreen Iles Doreen Iles's Convergys Experience October 1996 - June 2007
Job Director of Financial Reporting at Champion OPCO LLC
Industry Accounting
Experience
Champion OPCO LLC June 2014 - Present
Champion Opco LLC September 2013 - June 2014
L-3 Communications Nova Engineering March 2010 - April 2013
L-3 Communications Nova Engineering October 2007 - March 2010
Convergys October 1996 - June 2007
Xetron Corporation - Subsidiary of Northrop Grumman July 1987 - October 1996
Deloitte & Touche May 1983 - July 1987
Skills
Financial Analysis, Sarbanes-Oxley Act, Program Management, Accounting, Process Improvement, Forecasting, Earned Value Management, Cost Benefit, Budgets, Auditing, Financial Reporting, Business Analysis, Variance Analysis, Strategic Planning, Sarbanes-Oxley, Analysis, Pricing, Cash Flow, Managerial Finance, Management, Strategy, Leadership, Contract Negotiation, P&L Management, Internal Controls, Finance, Proposal Writing, Manufacturing, Financial Modeling, Account Reconciliation
Education
Miami University 1979 — 1983
BS, Accounting
Champion OPCO LLC June 2014 - Present
Champion Opco LLC September 2013 - June 2014
L-3 Communications Nova Engineering March 2010 - April 2013
L-3 Communications Nova Engineering October 2007 - March 2010
Convergys October 1996 - June 2007
Xetron Corporation - Subsidiary of Northrop Grumman July 1987 - October 1996
Deloitte & Touche May 1983 - July 1987
Skills
Financial Analysis, Sarbanes-Oxley Act, Program Management, Accounting, Process Improvement, Forecasting, Earned Value Management, Cost Benefit, Budgets, Auditing, Financial Reporting, Business Analysis, Variance Analysis, Strategic Planning, Sarbanes-Oxley, Analysis, Pricing, Cash Flow, Managerial Finance, Management, Strategy, Leadership, Contract Negotiation, P&L Management, Internal Controls, Finance, Proposal Writing, Manufacturing, Financial Modeling, Account Reconciliation
Education
Miami University 1979 — 1983
BS, Accounting
Michael Wellman's Convergys Experience September 1999 - July 2007
Job SVP, Human Capital at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
Elizabeth Ferrell's Convergys Experience January 2001 - August 2002
Job Reporting Solutions
Industry Accounting
Experience
Kroger August 2014 - Present
Kroger August 2011 - August 2014
Senco Brands, Inc August 2010 - August 2011
Toyota Boshoku America April 2009 - August 2010
Southwestern College January 2007 - July 2007
JPMorgan Chase 2007 - 2007
Cinergy/Duke Power; Consulting August 2004 - March 2005
Alderwoods Group, Inc March 2003 - March 2005
Convergys January 2001 - August 2002
Fortune 500 Bank January 2000 - January 2001
Skills
Essbase, Hyperion, Budgeting, Accounting, Consolidation, Financial Planning, ERP, Financial Analysis, Financial Management, Hyperion Enterprise, Managerial Finance, Budgets, Strategic Financial..., Financial Reporting, Hyperion Planning, Non-profit..., Cash Flow, Business Analysis, Finance, Internal Controls, Business Process, Analysis, Internal Audit, Auditing, Cost Accounting, Financial Forecasting, Financial Statements, JD Edwards, Variance Analysis
Education
Methodist University 1994 — 1996
BS, Accounting and Business Admin
Methodist UniversityNorth Carolina 1994 — 1996
Bachelor of Science, Accounting
University of Dayton 1990 — 1993
Troy High School 1986 — 1990
University of Dayton
of MBA, Mechanical Engineering curriculum; curriculum; MIS
Kroger August 2014 - Present
Kroger August 2011 - August 2014
Senco Brands, Inc August 2010 - August 2011
Toyota Boshoku America April 2009 - August 2010
Southwestern College January 2007 - July 2007
JPMorgan Chase 2007 - 2007
Cinergy/Duke Power; Consulting August 2004 - March 2005
Alderwoods Group, Inc March 2003 - March 2005
Convergys January 2001 - August 2002
Fortune 500 Bank January 2000 - January 2001
Skills
Essbase, Hyperion, Budgeting, Accounting, Consolidation, Financial Planning, ERP, Financial Analysis, Financial Management, Hyperion Enterprise, Managerial Finance, Budgets, Strategic Financial..., Financial Reporting, Hyperion Planning, Non-profit..., Cash Flow, Business Analysis, Finance, Internal Controls, Business Process, Analysis, Internal Audit, Auditing, Cost Accounting, Financial Forecasting, Financial Statements, JD Edwards, Variance Analysis
Education
Methodist University 1994 — 1996
BS, Accounting and Business Admin
Methodist UniversityNorth Carolina 1994 — 1996
Bachelor of Science, Accounting
University of Dayton 1990 — 1993
Troy High School 1986 — 1990
University of Dayton
of MBA, Mechanical Engineering curriculum; curriculum; MIS
Janet Murphy's Convergys Experience May 2009 - December 2009
Job
Industry Writing and Editing
Experience
Janet Murphy, LLC November 2013 - Present
Ohio National Financial Services December 2009 - November 2013
Convergys May 2009 - December 2009
Fort Washington Investment Advisors March 2008 - March 2009
Western & Southern Life July 2005 - March 2008
Education Lending Group, Inc. April 2003 - June 2005
Millenium Technical Communications, Inc. 1997 - 2005
DocuCraft, Inc 1989 - 1997
Skills
Technical Documentation, BPMN, Business Analysis, Strategy, Team Leadership, Visio, Requirements Analysis, Microsoft Office, SharePoint, Cross-functional Team..., Communication, Smart Grid, Microsites & Landing..., Power Transmission, Power Distribution, Vegetation Management, Distribution Automation, Marketing Communications, Social Media, Leadership
Education
Miami University 1994 — 2003
Master of Technical & Scientific Communication, Focus: Marketing Communications & IT
University of Cincinnati 1984 — 1988
BFA, eMedia (a.k.a. Radio/TV/Film)
Indian Lake High School
Janet Murphy, LLC November 2013 - Present
Ohio National Financial Services December 2009 - November 2013
Convergys May 2009 - December 2009
Fort Washington Investment Advisors March 2008 - March 2009
Western & Southern Life July 2005 - March 2008
Education Lending Group, Inc. April 2003 - June 2005
Millenium Technical Communications, Inc. 1997 - 2005
DocuCraft, Inc 1989 - 1997
Skills
Technical Documentation, BPMN, Business Analysis, Strategy, Team Leadership, Visio, Requirements Analysis, Microsoft Office, SharePoint, Cross-functional Team..., Communication, Smart Grid, Microsites & Landing..., Power Transmission, Power Distribution, Vegetation Management, Distribution Automation, Marketing Communications, Social Media, Leadership
Education
Miami University 1994 — 2003
Master of Technical & Scientific Communication, Focus: Marketing Communications & IT
University of Cincinnati 1984 — 1988
BFA, eMedia (a.k.a. Radio/TV/Film)
Indian Lake High School
Doug Dakesian, CPA Doug Dakesian, CPA's Convergys Experience May 2008 - August 2008
Job Internal Audit at Macy's
Industry Accounting
Experience
Macy's October 2011 - Present
PwC October 2009 - October 2011
Convergys May 2008 - August 2008
PricewaterhouseCoopers January 2007 - April 2007
Skills
Internal Controls, Financial Audits, Auditing, Sarbanes-Oxley Act, Internal Audit, Microsoft Word, Accounting
Education
Miami University 2008 — 2009
MS, Accountancy
Miami University 2004 — 2008
BS, Accountancy
Macy's October 2011 - Present
PwC October 2009 - October 2011
Convergys May 2008 - August 2008
PricewaterhouseCoopers January 2007 - April 2007
Skills
Internal Controls, Financial Audits, Auditing, Sarbanes-Oxley Act, Internal Audit, Microsoft Word, Accounting
Education
Miami University 2008 — 2009
MS, Accountancy
Miami University 2004 — 2008
BS, Accountancy
Jim Shirazi Jim Shirazi's Convergys Experience February 2011 - Present
Job Vice President of Business Development and Account Management
Industry Outsourcing/Offshoring
Experience
Convergys February 2011 - Present
Convergys June 2010 - February 2011
Convergys August 2007 - July 2010
Convergys May 2006 - August 2007
Convergys Europe 2005 - 2006
Convergys June 2000 - November 2005
Cincinnati Bell Wireless 1998 - 2000
MCI 1992 - 1998
Skills
Call Center, Wireless, Customer Relations, Strategy Development, Customer Satisfaction, Business Development, BPO, Strategy, Call Centers, Contact Centers, CRM, Account Management, Customer Service, Project Management, Management, Strategic Partnerships, Strategic Planning, Process Improvement, Leadership, Professional Services, Program Management, Direct Sales, New Business Development, Outsourcing, Product Management, Vendor Management, Telecommunications, Sales Process, Start-ups, Sales, Sales Management, Channel Partners, Selling
Education
Miami University
BA, International Studies, Spanish
Weatherhead School of Management at Case Western Reserve University
MBA, Marketing
Convergys February 2011 - Present
Convergys June 2010 - February 2011
Convergys August 2007 - July 2010
Convergys May 2006 - August 2007
Convergys Europe 2005 - 2006
Convergys June 2000 - November 2005
Cincinnati Bell Wireless 1998 - 2000
MCI 1992 - 1998
Skills
Call Center, Wireless, Customer Relations, Strategy Development, Customer Satisfaction, Business Development, BPO, Strategy, Call Centers, Contact Centers, CRM, Account Management, Customer Service, Project Management, Management, Strategic Partnerships, Strategic Planning, Process Improvement, Leadership, Professional Services, Program Management, Direct Sales, New Business Development, Outsourcing, Product Management, Vendor Management, Telecommunications, Sales Process, Start-ups, Sales, Sales Management, Channel Partners, Selling
Education
Miami University
BA, International Studies, Spanish
Weatherhead School of Management at Case Western Reserve University
MBA, Marketing
Stars Professional Multi Services LLC Stars Professional Multi Services LLC's Convergys Experience January 2003 - August 2005
Job Credit Card at Bank of america
Industry Consumer Services
Experience
Stars Professional Multi Services, LLC May 2013 - Present
Self-employed April 2013 - Present
Williams Island January 2007 - Present
Bank of America August 2005 - Present
Bank of america August 2005 - Present
Convergys January 2003 - August 2005
Skills
Loan Modifications, Tax Preparation, Notary Public, credit card repayment..., Translation, Credit, Credit card Settlement, Time Management, Banking, Sales, Accounting, CRM, Training, Customer Service, Small Business, Leadership, Mortgage Lending, Social Media Marketing, Event Management, Public Speaking, Management
Education
University of Phoenix 2009 — 2011
Bachelor's Degree, Business, Management
Miami Dade College 1999 — 2005
Associate of Arts (AA), Education
Stars Professional Multi Services, LLC May 2013 - Present
Self-employed April 2013 - Present
Williams Island January 2007 - Present
Bank of America August 2005 - Present
Bank of america August 2005 - Present
Convergys January 2003 - August 2005
Skills
Loan Modifications, Tax Preparation, Notary Public, credit card repayment..., Translation, Credit, Credit card Settlement, Time Management, Banking, Sales, Accounting, CRM, Training, Customer Service, Small Business, Leadership, Mortgage Lending, Social Media Marketing, Event Management, Public Speaking, Management
Education
University of Phoenix 2009 — 2011
Bachelor's Degree, Business, Management
Miami Dade College 1999 — 2005
Associate of Arts (AA), Education
Jon France's Convergys Experience 2000 - 2008
Job Business Development | Strategy | Account Management | Partnerships
Industry Information Technology and Services
Experience
NetCracker 2008 - Present
Convergys 2000 - 2008
Convergys 1995 - 2000
Convergys 1992 - 1994
Convergys 1990 - 1992
Skills
Account Management, Business Analysis, Business Strategy, Business Planning, Business Development, Business Transformation, Contract Management, Contract Negotiation, Global Client Management, Key Account Development, Key Account Management, Partner Management, P&L Responsibility, Private Cloud, Program Management, SaaS, Solution Selling, Technology Tranformation, Thought Leadership
Education
University of Cincinnati College of Business
MBA, Marketing
Miami University
BS Applied Science, Systems Analysis
NetCracker 2008 - Present
Convergys 2000 - 2008
Convergys 1995 - 2000
Convergys 1992 - 1994
Convergys 1990 - 1992
Skills
Account Management, Business Analysis, Business Strategy, Business Planning, Business Development, Business Transformation, Contract Management, Contract Negotiation, Global Client Management, Key Account Development, Key Account Management, Partner Management, P&L Responsibility, Private Cloud, Program Management, SaaS, Solution Selling, Technology Tranformation, Thought Leadership
Education
University of Cincinnati College of Business
MBA, Marketing
Miami University
BS Applied Science, Systems Analysis
Jason Krall's Convergys Experience December 2008 - January 2012
Job Director, Marketing Technology at Vantiv
Industry Financial Services
Experience
Vantiv July 2014 - Present
Vantiv January 2012 - July 2014
Convergys December 2008 - January 2012
Convergys July 2008 - December 2008
Thomson Learning January 2006 - March 2008
Thomson Learning January 2004 - January 2006
Thomson Learning January 2001 - January 2004
Skills
Lead Generation, Email Marketing, CRM, Digital Marketing, Lead Management, Marketing, Marketing Automation, Web Analytics, Webinars, Marketing Strategy, Online Marketing, Sales, Adobe Creative Suite, Product Marketing, Social Media, Marketo, Herding Cats, Direct Marketing, HTML, CSS, Business Intelligence, Web Design, Database Marketing, Microsoft Office, Online Advertising, MS Office Suite, CRM software, Silverpop, Eloqua, SFDC, List Management, Social Media Marketing, Management, P&L, Demand Generation, Salesforce.com, Strategy, Leadership, Analytics, Strategic Partnerships, SaaS, Project Management
Education
Xavier University - School of Business Administration
MBA
Miami University 1992 — 1997
BA
Vantiv July 2014 - Present
Vantiv January 2012 - July 2014
Convergys December 2008 - January 2012
Convergys July 2008 - December 2008
Thomson Learning January 2006 - March 2008
Thomson Learning January 2004 - January 2006
Thomson Learning January 2001 - January 2004
Skills
Lead Generation, Email Marketing, CRM, Digital Marketing, Lead Management, Marketing, Marketing Automation, Web Analytics, Webinars, Marketing Strategy, Online Marketing, Sales, Adobe Creative Suite, Product Marketing, Social Media, Marketo, Herding Cats, Direct Marketing, HTML, CSS, Business Intelligence, Web Design, Database Marketing, Microsoft Office, Online Advertising, MS Office Suite, CRM software, Silverpop, Eloqua, SFDC, List Management, Social Media Marketing, Management, P&L, Demand Generation, Salesforce.com, Strategy, Leadership, Analytics, Strategic Partnerships, SaaS, Project Management
Education
Xavier University - School of Business Administration
MBA
Miami University 1992 — 1997
BA
Fizza Rahman Fizza Rahman's Convergys Experience May 2008 - February 2009
Job Housing Consultant at Northgate Public Services
Industry Management Consulting
Experience
Northgate Public Services October 2013 - Present
NGA Human Resources January 2013 - September 2013
NGA Human Resources January 2012 - December 2012
Memorial University of Newfoundland September 2010 - December 2010
Sykes May 2009 - August 2009
Convergys May 2008 - February 2009
McDonalds, St.John's April 2008 - May 2008
Skills
Microsoft Office, Organizing, Customer Service, Customer Relations, Customer Satisfaction, Customer Focus, Multicultural, Social Media, PeopleSoft, Oracle HR, CRM, Employee Benefits, Teamwork, Training, Time Management
Education
Memorial University of Newfoundland 2006 — 2012
Bachelor of Business Administration (B.B.A.)
Satchidananda Jothi Niketan 2004 — 2006
Higher Secondary Education
Northgate Public Services October 2013 - Present
NGA Human Resources January 2013 - September 2013
NGA Human Resources January 2012 - December 2012
Memorial University of Newfoundland September 2010 - December 2010
Sykes May 2009 - August 2009
Convergys May 2008 - February 2009
McDonalds, St.John's April 2008 - May 2008
Skills
Microsoft Office, Organizing, Customer Service, Customer Relations, Customer Satisfaction, Customer Focus, Multicultural, Social Media, PeopleSoft, Oracle HR, CRM, Employee Benefits, Teamwork, Training, Time Management
Education
Memorial University of Newfoundland 2006 — 2012
Bachelor of Business Administration (B.B.A.)
Satchidananda Jothi Niketan 2004 — 2006
Higher Secondary Education
Simon Foley's Convergys Experience April 2008 - September 2008
Job Project Officer at Public Health Agency of Canada
Industry Public Policy
Experience
Public Health Agency of Canada April 2014 - Present
Public Health Agency of Canada May 2013 - March 2014
RDÉE TNL January 2012 - May 2012
Railway Coastal Museum May 2011 - May 2012
Memorial University of Newfoundland September 2011 - April 2012
Convergys April 2008 - September 2008
Skills
Research, Public Policy, Social Media, Policy, Data Analysis, Bilingual, Report Writing, Strategic Communications, Project Planning, Proposal Writing, Project Coordination, International Relations, French, Policy Analysis, Writing, Knowledge Transfer, Literature Reviews, Information Security..., Information Management, Public Administration, Program Evaluation, Communication Skills, Public Health, Program Management, Public Speaking, Information Security..., Analysis, Strategic Planning, Supervision, Teaching, Presentations, Politics, Editing, Public Relations, Event Planning, Fundraising, Qualitative Research, Political Science, International..., Human Rights, Economic Policy, Corporate Communications, Focus Groups, Environmental Scanning, Stakeholder Engagement, Teamwork
Education
University of Ottawa / Université d'Ottawa 2012 — 2014
Master of Arts (M.A.), Public and International Affairs (Public Policy)
Memorial University of Newfoundland 2008 — 2012
Bachelor of Arts honours, B.A. (hons), Languages and Humanities
Public Health Agency of Canada April 2014 - Present
Public Health Agency of Canada May 2013 - March 2014
RDÉE TNL January 2012 - May 2012
Railway Coastal Museum May 2011 - May 2012
Memorial University of Newfoundland September 2011 - April 2012
Convergys April 2008 - September 2008
Skills
Research, Public Policy, Social Media, Policy, Data Analysis, Bilingual, Report Writing, Strategic Communications, Project Planning, Proposal Writing, Project Coordination, International Relations, French, Policy Analysis, Writing, Knowledge Transfer, Literature Reviews, Information Security..., Information Management, Public Administration, Program Evaluation, Communication Skills, Public Health, Program Management, Public Speaking, Information Security..., Analysis, Strategic Planning, Supervision, Teaching, Presentations, Politics, Editing, Public Relations, Event Planning, Fundraising, Qualitative Research, Political Science, International..., Human Rights, Economic Policy, Corporate Communications, Focus Groups, Environmental Scanning, Stakeholder Engagement, Teamwork
Education
University of Ottawa / Université d'Ottawa 2012 — 2014
Master of Arts (M.A.), Public and International Affairs (Public Policy)
Memorial University of Newfoundland 2008 — 2012
Bachelor of Arts honours, B.A. (hons), Languages and Humanities
Gyasi Bawuah's Convergys Experience October 2013 - July 2015
Job Training Consultant (Ast.) at TriWest Healthcare Alliance
Industry Education Management
Experience
TriWest Healthcare Alliance August 2015 - Present
NeXT PC May 2015 - Present
Convergys October 2013 - July 2015
Benchark Healthcare May 2013 - October 2013
McDonald's Corporation March 2013 - June 2013
EDuKonstruct June 2011 - December 2012
Skills
Teaching, Public Speaking, Coaching, Strategic Planning, Business Strategy, Staff Development, Change Management, Research, Leadership Development, Curriculum Design, Educational Leadership, Curriculum Development, Nonprofits, Project Management, Management Consulting, Training, Sales, Marketing, Microsoft Office, Leadership, Customer Service, Management, Analysis, Policy, Program Management
Education
University of Bridgeport 2015 — 2017
Master's degree, Computer Engineering
Metropolitan Community College-Penn Valley 2014 — 2015
Associate's degree, Computer Science, 3.5
Park University 2013 — 2014
Graduate Certificate, International/Global Business, 3.75
University of Ghana 2007 — 2011
Bachelor of Arts (B.A.), Psychology, 3.43
TriWest Healthcare Alliance August 2015 - Present
NeXT PC May 2015 - Present
Convergys October 2013 - July 2015
Benchark Healthcare May 2013 - October 2013
McDonald's Corporation March 2013 - June 2013
EDuKonstruct June 2011 - December 2012
Skills
Teaching, Public Speaking, Coaching, Strategic Planning, Business Strategy, Staff Development, Change Management, Research, Leadership Development, Curriculum Design, Educational Leadership, Curriculum Development, Nonprofits, Project Management, Management Consulting, Training, Sales, Marketing, Microsoft Office, Leadership, Customer Service, Management, Analysis, Policy, Program Management
Education
University of Bridgeport 2015 — 2017
Master's degree, Computer Engineering
Metropolitan Community College-Penn Valley 2014 — 2015
Associate's degree, Computer Science, 3.5
Park University 2013 — 2014
Graduate Certificate, International/Global Business, 3.75
University of Ghana 2007 — 2011
Bachelor of Arts (B.A.), Psychology, 3.43
Michael A. Jones's Convergys Experience October 2010 - Present
Job Engagement Lead at Convergys
Industry Market Research
Experience
Convergys October 2010 - Present
Cooper Research, Inc, August 2006 - October 2010
Burke Inc. June 1996 - November 2005
Convergys 2005 - 2005
Skills
Customer Satisfaction, Customer Satisfaction..., Health Care Systems, Marketing Strategy, Marketing Research, Data Analysis, Quantitative Analytics, Qualitative Research, Primary Research, Contact Centers, Consulting, Brand Loyalty, Contract Negotiation, New Business Development, Building Relationships, Relationship Management, Focus Groups, Consumer Behaviour, Segmentation
Education
Burke Institute 2003 — 2004
Certificate of Proficiency in Quantitative Analysis
Centerville
Miami University
BS
Thomas More College
MBA
Convergys October 2010 - Present
Cooper Research, Inc, August 2006 - October 2010
Burke Inc. June 1996 - November 2005
Convergys 2005 - 2005
Skills
Customer Satisfaction, Customer Satisfaction..., Health Care Systems, Marketing Strategy, Marketing Research, Data Analysis, Quantitative Analytics, Qualitative Research, Primary Research, Contact Centers, Consulting, Brand Loyalty, Contract Negotiation, New Business Development, Building Relationships, Relationship Management, Focus Groups, Consumer Behaviour, Segmentation
Education
Burke Institute 2003 — 2004
Certificate of Proficiency in Quantitative Analysis
Centerville
Miami University
BS
Thomas More College
MBA
Courtney Swauger's Convergys Experience June 2004 - Present
Job Team Leader/Coordinator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2004 - Present
Convergys Corporation June 2004 - April 2011
Fifth Third Bank September 1999 - November 2003
Wal-Mart June 1998 - September 1999
Skills
Performance Management, CRM, Instructional Design, Training, Team Leadership, Management, Organization, Employee Training, Software Documentation, Program Management, Time Management, Business Process, Process Improvement, Customer Satisfaction, Business Development, Call Centers, Leadership, Customer Service
Education
Miami University 1993 — 1997
Bachelor of Science, Aeronautics
Northmont High School 1989 — 1993
Convergys June 2004 - Present
Convergys Corporation June 2004 - April 2011
Fifth Third Bank September 1999 - November 2003
Wal-Mart June 1998 - September 1999
Skills
Performance Management, CRM, Instructional Design, Training, Team Leadership, Management, Organization, Employee Training, Software Documentation, Program Management, Time Management, Business Process, Process Improvement, Customer Satisfaction, Business Development, Call Centers, Leadership, Customer Service
Education
Miami University 1993 — 1997
Bachelor of Science, Aeronautics
Northmont High School 1989 — 1993
Jenni Rottman's Convergys Experience January 2007 - July 2007
Job file clerk at Schryver Medical Sales and Marketing
Industry Hospital & Health Care
Experience
Schryver Medical March 2008 - Present
Systemation August 2007 - March 2008
Convergys January 2007 - July 2007
American Cancer Society October 2005 - August 2006
Education
Concorde Career College 2005 — 2005
Certificate, Medical Assistant
Metropolitan State University of Denver 2001 — 2003
none, Elementary Education
University of Northern Colorado 1994 — 2001
none, philosophy
Regis University 1992 — 1994
none, Philosophy
Schryver Medical March 2008 - Present
Systemation August 2007 - March 2008
Convergys January 2007 - July 2007
American Cancer Society October 2005 - August 2006
Education
Concorde Career College 2005 — 2005
Certificate, Medical Assistant
Metropolitan State University of Denver 2001 — 2003
none, Elementary Education
University of Northern Colorado 1994 — 2001
none, philosophy
Regis University 1992 — 1994
none, Philosophy
Scott Brinston's Convergys Experience November 2001 - January 2005
Job Desktop Support Specialist at The New School
Industry Information Technology and Services
Experience
The New School May 2007 - Present
ISS Consulting June 2006 - May 2007
Convergys November 2001 - January 2005
Skills
Technical Support, Troubleshooting, Windows 7, Computer Hardware, OS X, Active Directory, Windows, Windows XP, Leadership, Help Desk Support, HTML, Software Installation, Windows 8, HelpStar, Remedy Ticketing System, iPhone Support, Android Support, Information Technology, Laptops, Computer Repair, Microsoft Office, Printers, Desktop Application..., Linux Ubuntu, Chrome OS, Joomla, ITIL v3 Foundations..., Cherwell Service..., Adobe Creative Cloud
Education
Information Technology Institute 2000 — 2001
Post-Graduate Diploma, Applied Information Technology
Memorial University of Newfoundland 1995 — 2000
BA, Political Science Major, Economics Minor
The New School May 2007 - Present
ISS Consulting June 2006 - May 2007
Convergys November 2001 - January 2005
Skills
Technical Support, Troubleshooting, Windows 7, Computer Hardware, OS X, Active Directory, Windows, Windows XP, Leadership, Help Desk Support, HTML, Software Installation, Windows 8, HelpStar, Remedy Ticketing System, iPhone Support, Android Support, Information Technology, Laptops, Computer Repair, Microsoft Office, Printers, Desktop Application..., Linux Ubuntu, Chrome OS, Joomla, ITIL v3 Foundations..., Cherwell Service..., Adobe Creative Cloud
Education
Information Technology Institute 2000 — 2001
Post-Graduate Diploma, Applied Information Technology
Memorial University of Newfoundland 1995 — 2000
BA, Political Science Major, Economics Minor
Jay Roe's Convergys Experience 1997 - 2006
Job Oracle DBA at TEK systems
Industry Military
Experience
Tek systems October 2014 - Present
Hayneedle October 2010 - October 2014
Gallup February 2006 - October 2010
The Gallup Organization 2006 - October 2010
Convergys 1997 - 2006
Education
Metropolitan Community College 1992 — 2003
Tek systems October 2014 - Present
Hayneedle October 2010 - October 2014
Gallup February 2006 - October 2010
The Gallup Organization 2006 - October 2010
Convergys 1997 - 2006
Education
Metropolitan Community College 1992 — 2003
Jason Bechtel's Convergys Experience March 2003 - September 2010
Job PeopleSoft HRMS Consultant at Independent Consultant
Industry Information Technology and Services
Experience
Cincinnati Bell March 2011 - Present
Northgate Arinso June 2010 - February 2011
Convergys March 2003 - September 2010
Independent Consultant October 1998 - March 2003
Andersen Consulting August 1995 - October 1998
Skills
PeopleSoft, PeopleCode, SQR, Oracle, SQL, Benefits Administration, PeopleTools, Photography, Requirements Gathering, Production Support, Systems Analysis, Requirements Analysis, HTML, SDLC, Business Process, Data Warehousing, PeopleSoft Stock..., PeopleSoft Recruiting, PeopleSoft Benefits..., PeopleSoft Payroll, Oracle SQL, Digital Photography, Software Development, Crystal Reports, ERP, Integration, Business Analysis, Software Project..., Data Migration, SharePoint, Sports Photography
Education
Miami University 1990 — 1995
BS, Finance, Management Information Systems
Miami University 1990 — 1995
Bachelor's degree, Management Information Systems, General
Cincinnati Bell March 2011 - Present
Northgate Arinso June 2010 - February 2011
Convergys March 2003 - September 2010
Independent Consultant October 1998 - March 2003
Andersen Consulting August 1995 - October 1998
Skills
PeopleSoft, PeopleCode, SQR, Oracle, SQL, Benefits Administration, PeopleTools, Photography, Requirements Gathering, Production Support, Systems Analysis, Requirements Analysis, HTML, SDLC, Business Process, Data Warehousing, PeopleSoft Stock..., PeopleSoft Recruiting, PeopleSoft Benefits..., PeopleSoft Payroll, Oracle SQL, Digital Photography, Software Development, Crystal Reports, ERP, Integration, Business Analysis, Software Project..., Data Migration, SharePoint, Sports Photography
Education
Miami University 1990 — 1995
BS, Finance, Management Information Systems
Miami University 1990 — 1995
Bachelor's degree, Management Information Systems, General
Cindy Hemsath's Convergys Experience June 1996 - December 2004
Job Owner, What A Great Party, LLC
Industry Events Services
Experience
What A Great Party, LLC August 2007 - Present
Convergys June 1996 - December 2004
Fifth Third Bank June 1993 - June 1996
Skills
Project Management, Marketing Strategy, Program Management, Vendor Management, New Business Development, Strategic Planning, Team Building, Business Analysis, Social Media Marketing, Process Improvement
Education
Miami University 1989 — 1993
McAuley High School 1985 — 1989
What A Great Party, LLC August 2007 - Present
Convergys June 1996 - December 2004
Fifth Third Bank June 1993 - June 1996
Skills
Project Management, Marketing Strategy, Program Management, Vendor Management, New Business Development, Strategic Planning, Team Building, Business Analysis, Social Media Marketing, Process Improvement
Education
Miami University 1989 — 1993
McAuley High School 1985 — 1989
Manuel Peron's Convergys Experience October 2006 - February 2007
Job Scanning Specialist at Allied Solutions
Industry Information Technology and Services
Experience
Allied Solutions February 2008 - Present
Convergys October 2006 - February 2007
Sentry Management Inc. January 2006 - April 2006
Sprint November 1993 - July 2004
Ryder May 1993 - October 1993
Chase Bank (FKA Great Western Bank) April 1982 - November 1992
Skills
Operating Systems, JCL, TSO, Fileaid, Mainframe, Testing, Problem Solving, SDSF, IBM Utilities, MVS, VSAM, IBM Mainframe, Production Support, z/OS, FTP, Documentation, Lotus Notes, Disaster Recovery, User Acceptance Testing, Troubleshooting, Windows, Excel
Education
Valencia Enterprises 2007 — 2007
Certification, CompTia A+ IT Technician
Seminole State College of Florida 2005 — 2005
Certificate, Accouting, Office Specialist
Miami Dade College
Associate of Arts (A.A.), Business Data Processing
Allied Solutions February 2008 - Present
Convergys October 2006 - February 2007
Sentry Management Inc. January 2006 - April 2006
Sprint November 1993 - July 2004
Ryder May 1993 - October 1993
Chase Bank (FKA Great Western Bank) April 1982 - November 1992
Skills
Operating Systems, JCL, TSO, Fileaid, Mainframe, Testing, Problem Solving, SDSF, IBM Utilities, MVS, VSAM, IBM Mainframe, Production Support, z/OS, FTP, Documentation, Lotus Notes, Disaster Recovery, User Acceptance Testing, Troubleshooting, Windows, Excel
Education
Valencia Enterprises 2007 — 2007
Certification, CompTia A+ IT Technician
Seminole State College of Florida 2005 — 2005
Certificate, Accouting, Office Specialist
Miami Dade College
Associate of Arts (A.A.), Business Data Processing
Mary Ann Tillman's Convergys Experience 1999 - 2001
Job Director, Product Management at Limelight Networks
Industry Information Technology and Services
Experience
Limelight Networks March 2014 - Present
The Leadership Investment December 2013 - Present
Developmentally Disabled Resource Center (DDRC) 2006 - Present
HOSTING February 2013 - February 2014
NetCracker September 2009 - June 2012
Convergys (now NetCracker Technology) 2003 - 2009
Convergys (now NetCracker Technology) 2001 - 2003
Convergys 1999 - 2001
Attachmate Corporation 1989 - 1997
Skills
Product Management, Go-to-market Strategy, Product Marketing, Telecommunications, SaaS, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Strategic Planning, Program Management, CRM, Mobile Devices, Competitive Analysis, Marketing Strategy, Business Development, B2B, Start-ups, Sales Process, Thought Leadership, Product Development, Outsourcing, Cloud Computing, Strategy, Marketing, Management, Leadership, Product Launch, Team Management, Sales, Sales Enablement, Demand Generation, Cross Functional Team...
Education
Miami University 1985 — 1989
Bachelor of Science, Marketing
St. Ursula Academy
Limelight Networks March 2014 - Present
The Leadership Investment December 2013 - Present
Developmentally Disabled Resource Center (DDRC) 2006 - Present
HOSTING February 2013 - February 2014
NetCracker September 2009 - June 2012
Convergys (now NetCracker Technology) 2003 - 2009
Convergys (now NetCracker Technology) 2001 - 2003
Convergys 1999 - 2001
Attachmate Corporation 1989 - 1997
Skills
Product Management, Go-to-market Strategy, Product Marketing, Telecommunications, SaaS, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Strategic Planning, Program Management, CRM, Mobile Devices, Competitive Analysis, Marketing Strategy, Business Development, B2B, Start-ups, Sales Process, Thought Leadership, Product Development, Outsourcing, Cloud Computing, Strategy, Marketing, Management, Leadership, Product Launch, Team Management, Sales, Sales Enablement, Demand Generation, Cross Functional Team...
Education
Miami University 1985 — 1989
Bachelor of Science, Marketing
St. Ursula Academy
Bernie Meyer's Convergys Experience October 1998 - July 2006
Job Systems Analyst at Sarpy County
Industry Information Technology and Services
Experience
Sarpy County Courthouse 2006 - Present
Convergys October 1998 - July 2006
First Data Corporation April 1989 - March 1998
Skills
Visio, Government, System Administration, VMware, Network Administration, Security, Systems Analysis, COBOL, SDLC, SQL, JCL, Microsoft SQL Server, TSO, DB2, Management, Disaster Recovery, Software Documentation, Databases
Education
Metropolitan Community College 1995 — 2002
CPTAA, Computer Programming
Sarpy County Courthouse 2006 - Present
Convergys October 1998 - July 2006
First Data Corporation April 1989 - March 1998
Skills
Visio, Government, System Administration, VMware, Network Administration, Security, Systems Analysis, COBOL, SDLC, SQL, JCL, Microsoft SQL Server, TSO, DB2, Management, Disaster Recovery, Software Documentation, Databases
Education
Metropolitan Community College 1995 — 2002
CPTAA, Computer Programming
Kara Culberson's Convergys Experience October 2010 - Present
Job Sr. Manager, Strategic Sourcing at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - Present
The Midland Company November 2003 - October 2010
American Modern Insurance Group November 2003 - October 2010
ZF Batavia December 2000 - August 2003
Education
Miami University 1996 — 2000
Bachelor's degree, Human Resources Management/Personnel Administration, General
Convergys October 2010 - Present
The Midland Company November 2003 - October 2010
American Modern Insurance Group November 2003 - October 2010
ZF Batavia December 2000 - August 2003
Education
Miami University 1996 — 2000
Bachelor's degree, Human Resources Management/Personnel Administration, General
Matthew Dan's Convergys Experience October 2005 - March 2006
Job Desktop Support Analyst Maximus (via Insight Global)
Industry Telecommunications
Experience
MAXIMUS August 2015 - Present
Love's Travel Stops February 2013 - June 2014
Love's Travel Stops August 2012 - February 2013
Love's Travel Stops April 2010 - February 2013
Sprint October 2008 - April 2010
Sprint March 2006 - April 2010
Sprint Management Group LLC March 2006 - April 2010
Tweeter July 2004 - October 2006
Convergys October 2005 - March 2006
Convergys Cooperation November 2005 - February 2006
Skills
Networking, Customer Service, Technical Support, Windows 7, Customer Satisfaction, Troubleshooting, Microsoft Office, Team Leadership, Servers, Call Centers, Customer Experience, Leadership, Software Documentation, Training, Visio, Computer Hardware, Software Installation, Telecommunications, Operating Systems, Linux, Computer Repair, Sales, Call Center, XP, Information Technology, Hardware, IT Operations, Electronics Repair, Blackberry, Active Directory, Android, Customer Retention, Databases, Integration, Microsoft Exchange, Mobile Devices, OS X, Outlook, Retail, Security, SharePoint, System Administration, Testing, VMware, Vendor Management, VoIP, Windows, Mac OS X, Information Security, Security Compliance
Education
Rose State College 2003 — 2015
Computer Information Technology
Metro Technology Centers 2013 — 2013
Apple Certified Support Professional (ACSP), Apple OSX Mountain Lion, 96%
Windows Mobile Training Center 2009 — 2009
Windows Phone Expert, Mobile Operating Systems
Windows Mobile Training Center 2009 — 2009
Business Specialist, Windows Mobile Business Sales
Choctaw High School 1998 — 2002
Diploma
Eastern Oklahoma County Vocational Technical Institute
Computerized Accounting, Accounting
Rose State College
Associates, Science (Business Management for Aerospace Logistics)
MAXIMUS August 2015 - Present
Love's Travel Stops February 2013 - June 2014
Love's Travel Stops August 2012 - February 2013
Love's Travel Stops April 2010 - February 2013
Sprint October 2008 - April 2010
Sprint March 2006 - April 2010
Sprint Management Group LLC March 2006 - April 2010
Tweeter July 2004 - October 2006
Convergys October 2005 - March 2006
Convergys Cooperation November 2005 - February 2006
Skills
Networking, Customer Service, Technical Support, Windows 7, Customer Satisfaction, Troubleshooting, Microsoft Office, Team Leadership, Servers, Call Centers, Customer Experience, Leadership, Software Documentation, Training, Visio, Computer Hardware, Software Installation, Telecommunications, Operating Systems, Linux, Computer Repair, Sales, Call Center, XP, Information Technology, Hardware, IT Operations, Electronics Repair, Blackberry, Active Directory, Android, Customer Retention, Databases, Integration, Microsoft Exchange, Mobile Devices, OS X, Outlook, Retail, Security, SharePoint, System Administration, Testing, VMware, Vendor Management, VoIP, Windows, Mac OS X, Information Security, Security Compliance
Education
Rose State College 2003 — 2015
Computer Information Technology
Metro Technology Centers 2013 — 2013
Apple Certified Support Professional (ACSP), Apple OSX Mountain Lion, 96%
Windows Mobile Training Center 2009 — 2009
Windows Phone Expert, Mobile Operating Systems
Windows Mobile Training Center 2009 — 2009
Business Specialist, Windows Mobile Business Sales
Choctaw High School 1998 — 2002
Diploma
Eastern Oklahoma County Vocational Technical Institute
Computerized Accounting, Accounting
Rose State College
Associates, Science (Business Management for Aerospace Logistics)
Joe Kalil's Convergys Experience Technical Lead ECM2001Convergys, CorpApril 2001 - Present
Job Technical Lead EMC at Convergys, Corp
Industry Computer Software
Experience
Convergys Technical Lead ECM2001Convergys, CorpApril 2001 - Present
Alles Southeast 1989 - 1993
Skills
SDLC, Requirements Analysis, Business Analysis, Solution Architecture, SQL, Unix, IVR, Vendor Management, Requirements Gathering, Integration, Outsourcing, ITIL, Service Delivery, Call Centers, Process Improvement, BPO, Incident Management, Disaster Recovery, Business Process...
Education
University of Phoenix 2004 — 2006
BS, Computer Science
Miami Dade College 1984 — 1985
AA, Computer Science
Valley Forge Military Academy & College 1980 — 1982
HS
Convergys Technical Lead ECM2001Convergys, CorpApril 2001 - Present
Alles Southeast 1989 - 1993
Skills
SDLC, Requirements Analysis, Business Analysis, Solution Architecture, SQL, Unix, IVR, Vendor Management, Requirements Gathering, Integration, Outsourcing, ITIL, Service Delivery, Call Centers, Process Improvement, BPO, Incident Management, Disaster Recovery, Business Process...
Education
University of Phoenix 2004 — 2006
BS, Computer Science
Miami Dade College 1984 — 1985
AA, Computer Science
Valley Forge Military Academy & College 1980 — 1982
HS
Jayne Richie's Convergys Experience May 2009 - November 2009
Job Technical Writer/Instructional Designer
Industry Computer Software
Experience
Convergys May 2009 - November 2009
Gannett Media Technologies International May 2008 - December 2008
Procter & Gamble February 2008 - February 2008
Contech Construction Products Inc. October 2006 - January 2008
Convergys April 2001 - December 2005
Adept Technology November 1999 - April 2001
The Summit Group June 1997 - October 1999
Education
Miami University 1992 — 1997
Bachelor of Science, Computer Science
Convergys May 2009 - November 2009
Gannett Media Technologies International May 2008 - December 2008
Procter & Gamble February 2008 - February 2008
Contech Construction Products Inc. October 2006 - January 2008
Convergys April 2001 - December 2005
Adept Technology November 1999 - April 2001
The Summit Group June 1997 - October 1999
Education
Miami University 1992 — 1997
Bachelor of Science, Computer Science
Allan Burgei's Convergys Experience July 2014 - Present
Job Senior Director IT Business Solutions at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Convergys 1998 - Present
Rippe & Kingston 1993 - 1998
Andersen Consulting 1990 - 1992
Skills
Customer Experience, Sales Engineering, Call Center, BPO, Outsourcing, Vendor Management, Process Improvement, Business Analysis, CRM, Business Process..., Service Delivery, Program Management, Offshoring, Pre-sales, Business Process, Information Technology, Team Management, Contact Centers, IT Management, Leadership, Project Delivery, Business Process..., Business Development, Managed Services, Cloud Computing, Requirements Gathering, IVR, IT Outsourcing, Analytics, Business Intelligence, Business Transformation, Call Centers, Management, Product Management, Professional Services, Sla, SDLC, Solution Architecture, Gamification, ITIL, PMP
Education
Coursera 2012 — 2012
Gamification
University of Cincinnati College of Business 1999 — 2002
MBA, Marketing & International Business
Miami University 1986 — 1990
BS, Finance
Ottawa Glandorf High School 1982 — 1986
Convergys July 2014 - Present
Convergys 1998 - Present
Rippe & Kingston 1993 - 1998
Andersen Consulting 1990 - 1992
Skills
Customer Experience, Sales Engineering, Call Center, BPO, Outsourcing, Vendor Management, Process Improvement, Business Analysis, CRM, Business Process..., Service Delivery, Program Management, Offshoring, Pre-sales, Business Process, Information Technology, Team Management, Contact Centers, IT Management, Leadership, Project Delivery, Business Process..., Business Development, Managed Services, Cloud Computing, Requirements Gathering, IVR, IT Outsourcing, Analytics, Business Intelligence, Business Transformation, Call Centers, Management, Product Management, Professional Services, Sla, SDLC, Solution Architecture, Gamification, ITIL, PMP
Education
Coursera 2012 — 2012
Gamification
University of Cincinnati College of Business 1999 — 2002
MBA, Marketing & International Business
Miami University 1986 — 1990
BS, Finance
Ottawa Glandorf High School 1982 — 1986
Deborah Bolster's Convergys Experience 1985 - 2007
Job Director of Finance TriHealth Physician Institute at TriHealth
Industry Accounting
Experience
TriHealth November 2013 - Present
Mercy Health Physicians September 2009 - October 2013
Paycor May 2008 - April 2009
Convergys 1985 - 2007
Ernst and Young 1982 - 1985
Skills
Mergers, Managerial Finance, Accounting, General Ledger, Financial Modeling, Financial Analysis, Forecasting, Management, Financial Accounting, Financial Reporting, Analysis, Cost Accounting, Sarbanes-Oxley Act, Due Diligence, Auditing, PeopleSoft, Internal Controls, Variance Analysis, Integration, Process Improvement, Essbase, Finance, Business Process..., Cash Flow, Strategic Financial..., Financial Planning
Education
Miami University
B.S., Accounting
TriHealth November 2013 - Present
Mercy Health Physicians September 2009 - October 2013
Paycor May 2008 - April 2009
Convergys 1985 - 2007
Ernst and Young 1982 - 1985
Skills
Mergers, Managerial Finance, Accounting, General Ledger, Financial Modeling, Financial Analysis, Forecasting, Management, Financial Accounting, Financial Reporting, Analysis, Cost Accounting, Sarbanes-Oxley Act, Due Diligence, Auditing, PeopleSoft, Internal Controls, Variance Analysis, Integration, Process Improvement, Essbase, Finance, Business Process..., Cash Flow, Strategic Financial..., Financial Planning
Education
Miami University
B.S., Accounting
Yvonne Shrum, PHR's Convergys Experience February 2011 - June 2014
Job Experienced Human Resource Professional
Industry Human Resources
Experience
SiteWise Corporation April 2015 - Present
Denver Water June 2014 - January 2015
Convergys February 2011 - June 2014
City and County of Denver 2007 - February 2011
The Warranty Group (formally Aon) 1997 - 2007
Skills
Employee Relations, Management, Deferred Compensation, Performance Management, Recruiting, Employee Benefits, Leadership, Job Descriptions, Human Resources, Training, Personnel Management, Succession Planning, New Hire Orientations, Organizational..., HR Policies, Workforce Planning, FMLA, Interviews, Employment Law, Labor Relations, Onboarding, Employee Engagement, HRIS, Benefits Administration, Talent Management, EEOC, Applicant Tracking..., Talent Acquisition, College Recruiting, Compensation & Benefit, Conflict Resolution, Organizational..., PeopleSoft, Job Analysis, Employee Training, Legal Compliance, SPHR, Taleo, Job Evaluation, Career Development, Hiring, Leadership Development
Education
Metropolitan State University of Denver
BA, Behavioral Science with minor in mgmt
SiteWise Corporation April 2015 - Present
Denver Water June 2014 - January 2015
Convergys February 2011 - June 2014
City and County of Denver 2007 - February 2011
The Warranty Group (formally Aon) 1997 - 2007
Skills
Employee Relations, Management, Deferred Compensation, Performance Management, Recruiting, Employee Benefits, Leadership, Job Descriptions, Human Resources, Training, Personnel Management, Succession Planning, New Hire Orientations, Organizational..., HR Policies, Workforce Planning, FMLA, Interviews, Employment Law, Labor Relations, Onboarding, Employee Engagement, HRIS, Benefits Administration, Talent Management, EEOC, Applicant Tracking..., Talent Acquisition, College Recruiting, Compensation & Benefit, Conflict Resolution, Organizational..., PeopleSoft, Job Analysis, Employee Training, Legal Compliance, SPHR, Taleo, Job Evaluation, Career Development, Hiring, Leadership Development
Education
Metropolitan State University of Denver
BA, Behavioral Science with minor in mgmt
Chris Strimple's Convergys Experience May 2004 - November 2009
Job Genesis Business Systems
Industry Computer Software
Experience
Genesis Business Systems November 2012 - Present
Ohio Air National Guard February 1988 - October 2012
SystemTec October 2010 - September 2011
Convergys May 2004 - November 2009
Tenneco Automotive 1999 - 2000
Skills
Software Development, C, C++, C/C++ STL, Visual C++, .net, MFC, C#, Objective-C, iOS development, java, JavaScript, Perl, PHP, HTML, CSS, Visual Basic, VBA, OpenGL, Unix Shell Scripting, Visual Studio, Xcode, GCC, Databases, Oracle SQL, MySQL, Microsoft SQL, photoshop, Lotus Notes, Lotus Domino, SharePoint, Microsoft Office, AutoCAD
Education
Miami University 2000 — 2004
Bachelor of Science Computer Science, Computer Science & Engineering
Genesis Business Systems November 2012 - Present
Ohio Air National Guard February 1988 - October 2012
SystemTec October 2010 - September 2011
Convergys May 2004 - November 2009
Tenneco Automotive 1999 - 2000
Skills
Software Development, C, C++, C/C++ STL, Visual C++, .net, MFC, C#, Objective-C, iOS development, java, JavaScript, Perl, PHP, HTML, CSS, Visual Basic, VBA, OpenGL, Unix Shell Scripting, Visual Studio, Xcode, GCC, Databases, Oracle SQL, MySQL, Microsoft SQL, photoshop, Lotus Notes, Lotus Domino, SharePoint, Microsoft Office, AutoCAD
Education
Miami University 2000 — 2004
Bachelor of Science Computer Science, Computer Science & Engineering
Kimberly Vorholt, CCP, GRP's Convergys Experience July 2014 - Present
Job Manager Compensation at Convergys
Industry Human Resources
Experience
Convergys July 2014 - Present
Chiquita May 2012 - July 2014
Chiquita August 2011 - May 2012
Convergys July 2010 - July 2011
Convergys October 2009 - July 2010
Nielsen March 2008 - March 2009
American Sales and Marketing May 2006 - May 2007
Skills
Total Rewards, Leadership, Total Rewards Strategies, Employee Wellness, Compensation & Benefit, Global Compensation, Global Immigration, Expatriate Management, Project Management, Data Analysis, Process Improvement, Marketing Research, Strategic Planning, Market Research, Budgets, Deferred Compensation, Time Management, Employee Benefits, Compensation & Benefits
Education
Xavier University 2007 — 2008
MBA
Miami University 2002 — 2006
B.S., Marketing
Convergys July 2014 - Present
Chiquita May 2012 - July 2014
Chiquita August 2011 - May 2012
Convergys July 2010 - July 2011
Convergys October 2009 - July 2010
Nielsen March 2008 - March 2009
American Sales and Marketing May 2006 - May 2007
Skills
Total Rewards, Leadership, Total Rewards Strategies, Employee Wellness, Compensation & Benefit, Global Compensation, Global Immigration, Expatriate Management, Project Management, Data Analysis, Process Improvement, Marketing Research, Strategic Planning, Market Research, Budgets, Deferred Compensation, Time Management, Employee Benefits, Compensation & Benefits
Education
Xavier University 2007 — 2008
MBA
Miami University 2002 — 2006
B.S., Marketing
Don Moon's Convergys Experience May 1988 - January 2009
Job Senior Business Systems Analyst at Epsilon
Industry Information Technology and Services
Experience
Epsilon June 2014 - Present
CH Mack, Inc. June 2009 - April 2014
Convergys May 1988 - January 2009
Advanced Computer Systems, Inc. 1984 - 1988
Skills
User Interface, Training, Business Analysis, SharePoint, Software Documentation, Cross-functional Team..., Management, User Experience, Data Analysis, Budgets, Program Management, Project Management, Business Intelligence, PMP, Process Improvement, Databases, SDLC, MS Project, Technical Writing, Microsoft Office, Software Development, Change Management, Leadership, Vendor Management, Team Management, Requirements Analysis, Integration, Visio, Analysis, Software Project..., Business Development, Agile Methodologies
Education
Miami University 1983 — 1987
MS, Technical and Scientific Communication
Miami University 1975 — 1979
BA, English, Linguistics
Epsilon June 2014 - Present
CH Mack, Inc. June 2009 - April 2014
Convergys May 1988 - January 2009
Advanced Computer Systems, Inc. 1984 - 1988
Skills
User Interface, Training, Business Analysis, SharePoint, Software Documentation, Cross-functional Team..., Management, User Experience, Data Analysis, Budgets, Program Management, Project Management, Business Intelligence, PMP, Process Improvement, Databases, SDLC, MS Project, Technical Writing, Microsoft Office, Software Development, Change Management, Leadership, Vendor Management, Team Management, Requirements Analysis, Integration, Visio, Analysis, Software Project..., Business Development, Agile Methodologies
Education
Miami University 1983 — 1987
MS, Technical and Scientific Communication
Miami University 1975 — 1979
BA, English, Linguistics
Jeff Kenner, PMP's Convergys Experience July 1989 - May 2012
Job Senior Manager, Info Sys & Tech
Industry Telecommunications
Experience
NetCracker May 2012 - Present
Convergys July 1989 - May 2012
Huntington National 1984 - 1989
Skills
Software Development, Oracle, Java, Telecommunications, DB2, COBOL, Perl, Tomcat, Testing, SDLC, Vendor Management, Requirements Analysis, Billing Systems, PMP, Software Project..., Call Center, Business Analysis, ITIL, Outsourcing, Unix, Integration, Solution Architecture, Systems Analysis
Education
Miami University 1981 — 1984
BS, Applied Science, Systems Analysis
NetCracker May 2012 - Present
Convergys July 1989 - May 2012
Huntington National 1984 - 1989
Skills
Software Development, Oracle, Java, Telecommunications, DB2, COBOL, Perl, Tomcat, Testing, SDLC, Vendor Management, Requirements Analysis, Billing Systems, PMP, Software Project..., Call Center, Business Analysis, ITIL, Outsourcing, Unix, Integration, Solution Architecture, Systems Analysis
Education
Miami University 1981 — 1984
BS, Applied Science, Systems Analysis
Jeanne Ranker's Convergys Experience January 1995 - September 2006
Job Director at TNS
Industry Market Research
Experience
TNS September 2006 - Present
Convergys January 1995 - September 2006
Cincinnati Public Schools September 1991 - December 1995
Fields Research 1993 - 1995
Burke Marketing Research 1981 - 1988
Skills
Market Research, Quantitative Research, Customer Insight, Marketing Research, Segmentation, Analytics, Questionnaire Design, Consumer Behaviour, Survey Design, Qualitative Research, Data Analysis, Customer Experience, Focus Groups, Advertising Research, Brand Equity, Marketing Strategy
Education
Miami University 1976 — 1980
BA, Creative Wriiting
TNS September 2006 - Present
Convergys January 1995 - September 2006
Cincinnati Public Schools September 1991 - December 1995
Fields Research 1993 - 1995
Burke Marketing Research 1981 - 1988
Skills
Market Research, Quantitative Research, Customer Insight, Marketing Research, Segmentation, Analytics, Questionnaire Design, Consumer Behaviour, Survey Design, Qualitative Research, Data Analysis, Customer Experience, Focus Groups, Advertising Research, Brand Equity, Marketing Strategy
Education
Miami University 1976 — 1980
BA, Creative Wriiting
Tonya Pettaway's Convergys Experience April 2003 - December 2003
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
Early Education Center March 2012 - June 2012
C.A.R.D November 2011 - February 2012
Sprint/Nextel May 2010 - August 2011
EmigrantDirect October 2005 - April 2010
Express-Scripts March 2004 - September 2005
Convergys April 2003 - December 2003
Education
Mercy College
Bachelor of Science, Behavioral Science
North Pitt High School
Early Education Center March 2012 - June 2012
C.A.R.D November 2011 - February 2012
Sprint/Nextel May 2010 - August 2011
EmigrantDirect October 2005 - April 2010
Express-Scripts March 2004 - September 2005
Convergys April 2003 - December 2003
Education
Mercy College
Bachelor of Science, Behavioral Science
North Pitt High School
Joni Demmel's Convergys Experience 1998 - 2009
Job Executive Assistant at L3 Cincinnati Electronics
Industry Telecommunications
Experience
L-3 Cincinnati Electronics September 2009 - Present
Convergys 1998 - 2009
Skills
Microsoft Office, Employee Relations, Microsoft Excel, Administrative..., Customer Service
Education
Miami University
Associate of Arts (AA)
L-3 Cincinnati Electronics September 2009 - Present
Convergys 1998 - 2009
Skills
Microsoft Office, Employee Relations, Microsoft Excel, Administrative..., Customer Service
Education
Miami University
Associate of Arts (AA)
Chip Burke's Convergys Experience 1983 - 1988
Job Chief Technology Officer at Education at Work
Industry Information Technology and Services
Experience
Education at Work April 2012 - Present
KnowledgeWorks Foundation November 2010 - July 2011
Cincinnati Bell September 2009 - December 2010
Cincinnati Bell November 2000 - September 2009
Cincinnati Bell Wireless January 1998 - December 2000
Cincinnati Bell Telephone 1986 - 1991
Convergys 1983 - 1988
Skills
Software Development, Start-ups, IT Operations, E-commerce, Vendor Management, Product Development, Process Improvement, Business Analysis, VoIP, Managed Services, Cloud Computing, SDLC, Disaster Recovery, Wireless, Cross-functional Team..., Program Management, Product Management, Integration, Business Intelligence, SaaS, Inventory Management, Telecommunications, Call center start-up, Call Center Architecture, Information Technology, Management, Consulting, Call Centers, Outsourcing, CRM, Unified Communications, Project Portfolio..., IT Strategy, Interpersonal..., Business Communications, Leadership, IT Solutions, Technology Management
Education
University of Cincinnati 1980 — 1984
MBA, Double major - Management and Marketing
Miami University 1974 — 1978
BS, Systems Analysis, Accounting
Education at Work April 2012 - Present
KnowledgeWorks Foundation November 2010 - July 2011
Cincinnati Bell September 2009 - December 2010
Cincinnati Bell November 2000 - September 2009
Cincinnati Bell Wireless January 1998 - December 2000
Cincinnati Bell Telephone 1986 - 1991
Convergys 1983 - 1988
Skills
Software Development, Start-ups, IT Operations, E-commerce, Vendor Management, Product Development, Process Improvement, Business Analysis, VoIP, Managed Services, Cloud Computing, SDLC, Disaster Recovery, Wireless, Cross-functional Team..., Program Management, Product Management, Integration, Business Intelligence, SaaS, Inventory Management, Telecommunications, Call center start-up, Call Center Architecture, Information Technology, Management, Consulting, Call Centers, Outsourcing, CRM, Unified Communications, Project Portfolio..., IT Strategy, Interpersonal..., Business Communications, Leadership, IT Solutions, Technology Management
Education
University of Cincinnati 1980 — 1984
MBA, Double major - Management and Marketing
Miami University 1974 — 1978
BS, Systems Analysis, Accounting
James Escott's Convergys Experience January 1999 - January 2002
Job Manager at CCI
Industry Information Technology and Services
Experience
Career Connection Staffing of Canada Inc. June 2010 - May 2015
IBM Canada Ltd. December 2007 - April 2010
Kelly Services January 2006 - January 2007
ILRC Independent Living Resource Centre January 2004 - January 2006
Independent Living Resource Centre & Canadian National Institute For the Blind January 2003 - January 2004
Convergys January 1999 - January 2002
Skills
Service Delivery, ITIL, Active Directory, IT Service Management, Troubleshooting, Service Management, VMware, Windows Server, Incident Management, Servers, Windows 7, Staffing Services, Recruitments, Employee Relations, Staff Retention, Performance Management, Onboarding, Employee Orientations, HR Policies, Procedural Documentation, Support Analysts, Telephony Support, Communication, Inter-personal, Decisiveness, Proactive self-starter, Team Building, Team Management, Citrix, Disaster Recovery, Technical Support, Requirements Analysis, Sla, Computer Hardware, Windows, Service Desk, Problem Management, Business Analysis, VPN, Transition Management, Vendor Management, XP, Operating Systems, Software Documentation, System Administration, Help Desk Support, IT Operations, IT Management, Business Process, Microsoft Word
Education
Keyin College 1997 — 1999
Computer Studies, Computer Programming
Memorial University of Newfoundland 1994 — 1997
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Career Connection Staffing of Canada Inc. June 2010 - May 2015
IBM Canada Ltd. December 2007 - April 2010
Kelly Services January 2006 - January 2007
ILRC Independent Living Resource Centre January 2004 - January 2006
Independent Living Resource Centre & Canadian National Institute For the Blind January 2003 - January 2004
Convergys January 1999 - January 2002
Skills
Service Delivery, ITIL, Active Directory, IT Service Management, Troubleshooting, Service Management, VMware, Windows Server, Incident Management, Servers, Windows 7, Staffing Services, Recruitments, Employee Relations, Staff Retention, Performance Management, Onboarding, Employee Orientations, HR Policies, Procedural Documentation, Support Analysts, Telephony Support, Communication, Inter-personal, Decisiveness, Proactive self-starter, Team Building, Team Management, Citrix, Disaster Recovery, Technical Support, Requirements Analysis, Sla, Computer Hardware, Windows, Service Desk, Problem Management, Business Analysis, VPN, Transition Management, Vendor Management, XP, Operating Systems, Software Documentation, System Administration, Help Desk Support, IT Operations, IT Management, Business Process, Microsoft Word
Education
Keyin College 1997 — 1999
Computer Studies, Computer Programming
Memorial University of Newfoundland 1994 — 1997
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Heather Bartlett's Convergys Experience 2004 - 2007
Job Human Resources Manager at RMGRocky Mountain Group
Industry Human Resources
Experience
RMG - Rocky Mountain Group September 2013 - Present
The Salvation Army Denver ARC April 2008 - February 2013
Convergys 2004 - 2007
Toby Wells Pontiac-Buick-GMC 2000 - 2003
Skills
Organizational..., Employee Relations, Performance Management, Leadership Development, Human Resources, Benefits Administration, Workforce Planning, Onboarding, HRIS, Deferred Compensation, New Hire Orientations, HR Policies, Employee Engagement, Employee Benefits, Recruiting, Talent Acquisition, FMLA, Training
Education
Methodist College
The University of Texas at El Paso
University of Arizona
Webster University
RMG - Rocky Mountain Group September 2013 - Present
The Salvation Army Denver ARC April 2008 - February 2013
Convergys 2004 - 2007
Toby Wells Pontiac-Buick-GMC 2000 - 2003
Skills
Organizational..., Employee Relations, Performance Management, Leadership Development, Human Resources, Benefits Administration, Workforce Planning, Onboarding, HRIS, Deferred Compensation, New Hire Orientations, HR Policies, Employee Engagement, Employee Benefits, Recruiting, Talent Acquisition, FMLA, Training
Education
Methodist College
The University of Texas at El Paso
University of Arizona
Webster University
Kevin Harperink's Convergys Experience April 2007 - Present
Job Finance at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2007 - Present
DHL January 2007 - January 2008
CFO Resource Group July 2006 - January 2007
Fifth Third Bank July 2002 - May 2005
Target September 1998 - November 2001
Skills
Forecasting, Financial Modeling, Process Improvement, Budgets, Business Analysis, Financial Reporting, Financial Analysis, Accounting, Microsoft Excel, Strategic Financial..., Analysis, Strategic Planning, Managerial Finance, Finance, Cost Accounting, ERP, PeopleSoft, Hyperion Enterprise, Sarbanes-Oxley Act, Variance Analysis, Essbase, Business Process..., Cash Flow, Hyperion, Financial Planning, Internal Controls
Education
Miami University 2005 — 2006
MBA, Management
Miami University 2000 — 2002
BS, Business Economics
Monroe Community College 1998 — 1999
Associates Degree, Liberal Arts
Convergys April 2007 - Present
DHL January 2007 - January 2008
CFO Resource Group July 2006 - January 2007
Fifth Third Bank July 2002 - May 2005
Target September 1998 - November 2001
Skills
Forecasting, Financial Modeling, Process Improvement, Budgets, Business Analysis, Financial Reporting, Financial Analysis, Accounting, Microsoft Excel, Strategic Financial..., Analysis, Strategic Planning, Managerial Finance, Finance, Cost Accounting, ERP, PeopleSoft, Hyperion Enterprise, Sarbanes-Oxley Act, Variance Analysis, Essbase, Business Process..., Cash Flow, Hyperion, Financial Planning, Internal Controls
Education
Miami University 2005 — 2006
MBA, Management
Miami University 2000 — 2002
BS, Business Economics
Monroe Community College 1998 — 1999
Associates Degree, Liberal Arts
Angela Armour-Starr's Convergys Experience August 2012 - Present
Job USPS Internet Customer Care Agent
Industry Telecommunications
Experience
Convergys August 2012 - Present
Skills
Customer Satisfaction, Call Centers, Customer Retention, Outlook, Data Entry, Team Building
Education
Metropolitan State University 2013 — 2015
Bachelor of Arts (BA), Criminal Justice
Minneapolis Community and Technical College 2011 — 2012
Associate of Science (AS), Criminal Justice
Convergys August 2012 - Present
Skills
Customer Satisfaction, Call Centers, Customer Retention, Outlook, Data Entry, Team Building
Education
Metropolitan State University 2013 — 2015
Bachelor of Arts (BA), Criminal Justice
Minneapolis Community and Technical College 2011 — 2012
Associate of Science (AS), Criminal Justice
Linarbet Toledo-Garcia's Convergys Experience January 2003 - January 2004
Job Environmental Manager at Carnival Cruise Lines
Industry Hospitality
Experience
Carnival Cruise Lines January 2014 - Present
Carnival Cruise Lines April 2011 - January 2014
Elavon March 2010 - May 2011
Carnival Cruise Lines October 2007 - August 2009
Transworld Distributors January 2004 - June 2005
Convergys January 2003 - January 2004
Skills
Software Documentation, Time Management, Training, Management, Administration, Budgets, Customer Service, Process Scheduler, Invoicing, Accounts Payable, Microsoft Office, Spreadsheets, Sales, Administrative..., Outlook, Data Entry, Office Management, Cruises, Hospitality, Event Management
Education
Grayson High School
Miami Dade College
Business Administration Associates
Carnival Cruise Lines January 2014 - Present
Carnival Cruise Lines April 2011 - January 2014
Elavon March 2010 - May 2011
Carnival Cruise Lines October 2007 - August 2009
Transworld Distributors January 2004 - June 2005
Convergys January 2003 - January 2004
Skills
Software Documentation, Time Management, Training, Management, Administration, Budgets, Customer Service, Process Scheduler, Invoicing, Accounts Payable, Microsoft Office, Spreadsheets, Sales, Administrative..., Outlook, Data Entry, Office Management, Cruises, Hospitality, Event Management
Education
Grayson High School
Miami Dade College
Business Administration Associates
Abba Mohamed's Convergys Experience October 1999 - August 2015
Job Customer Service
Industry Health, Wellness and Fitness
Experience
Convergys October 1999 - August 2015
InterContinental Hotels Group (IHG®) September 2007 - April 2010
Skills
Microsoft Office, Excel, Word, PowerPoint, Health, Customer Service, Research, Event Planning, Problem Solving, Microsoft Word
Education
Miami Dade College 2012 — 2016
Health Management, Medical Billing & Coding, 3.5
Miami Norland Senior High 1993 — 1997
High School
Convergys October 1999 - August 2015
InterContinental Hotels Group (IHG®) September 2007 - April 2010
Skills
Microsoft Office, Excel, Word, PowerPoint, Health, Customer Service, Research, Event Planning, Problem Solving, Microsoft Word
Education
Miami Dade College 2012 — 2016
Health Management, Medical Billing & Coding, 3.5
Miami Norland Senior High 1993 — 1997
High School
Delphine Craig's Convergys Experience April 2012 - Present
Job Customer Support Rep II at Convergys
Industry Computer Software
Experience
Convergys April 2012 - Present
5LINX Enterprises Inc. October 2011 - Present
Skills
Microsoft Office, Excel, Customer Service, Word, Research, PowerPoint, Writing, Problem Solving, Administration, Customer Relations, Teaching, Negotiation, Windows, SQL, Access
Education
Mercer University
Convergys April 2012 - Present
5LINX Enterprises Inc. October 2011 - Present
Skills
Microsoft Office, Excel, Customer Service, Word, Research, PowerPoint, Writing, Problem Solving, Administration, Customer Relations, Teaching, Negotiation, Windows, SQL, Access
Education
Mercer University
Andrew Susman's Convergys Experience August 2010 - January 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Turner & Associates, Corp December 2013 - March 2014
Convergys August 2010 - January 2011
First Data Corporation January 2008 - November 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Java, C, Outlook, PowerPoint, Team Building
Education
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Computer Science
Metropolitan Community College 2008 — 2009
Turner & Associates, Corp December 2013 - March 2014
Convergys August 2010 - January 2011
First Data Corporation January 2008 - November 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Java, C, Outlook, PowerPoint, Team Building
Education
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Computer Science
Metropolitan Community College 2008 — 2009
Kevin Bruhnsen's Convergys Experience January 2013 - Present
Job
Industry
Experience
Convergys January 2013 - Present
Education
Mesa Community College
Emergency Medical Technician
Convergys January 2013 - Present
Education
Mesa Community College
Emergency Medical Technician
Jean Mariani-Sear's Convergys Experience June 2005 - August 2007
Job World class customer service and cross stitch artist
Industry Arts and Crafts
Experience
H&R Block February 2001 - Present
self June 1987 - Present
Anthem November 2007 - August 2012
Kelly Services September 2007 - October 2007
Convergys June 2005 - August 2007
Arapahoe County September 2003 - April 2005
Insurance Overload Staffing July 2002 - September 2002
FYI/DEIS July 2001 - June 2002
Denver Public Works, Parking Management October 1999 - January 2001
US Census Bureau May 2000 - July 2000
Skills
Speed Reading, Tax Returns, Interviews, Tax Preparation, Outlook, Copy Editing, Cooking, Software Documentation, Cross Stitch, Herding Cats, Professional Phone..., Common Sense, asymmetrical thinking, resource generator, information gathering, Education Tax Benefits, Training, Form design, Write in AA/APA/MLA..., Meet Deadlines, Takes meeting minutes, Custom Templates, Spreadsheets, Call Centers, Analysis, HIPAA, Insurance, Medicare, forms design, Administration, 10 Key, Filing, Customer Service, Template Creation, Employee Benefits, Copying, navigates and explains..., Administrative..., Document Creation, Conflict Resolution, Change Management, Telephone Skills, Clerical Work, First Call Resolution, Multi-line Phone, File Management, Medical Records, Clerical Skills, Phone Etiquette, Fax
Education
HR BlocK 2002 — 2013
none, taxes
University of Colorado at Denver 1997 — 1999
none, social science
Metropolitan State University of Denver 1992 — 1996
Bachelor of Arts (BA), Interdisciplinary, 3.3
H&R Block February 2001 - Present
self June 1987 - Present
Anthem November 2007 - August 2012
Kelly Services September 2007 - October 2007
Convergys June 2005 - August 2007
Arapahoe County September 2003 - April 2005
Insurance Overload Staffing July 2002 - September 2002
FYI/DEIS July 2001 - June 2002
Denver Public Works, Parking Management October 1999 - January 2001
US Census Bureau May 2000 - July 2000
Skills
Speed Reading, Tax Returns, Interviews, Tax Preparation, Outlook, Copy Editing, Cooking, Software Documentation, Cross Stitch, Herding Cats, Professional Phone..., Common Sense, asymmetrical thinking, resource generator, information gathering, Education Tax Benefits, Training, Form design, Write in AA/APA/MLA..., Meet Deadlines, Takes meeting minutes, Custom Templates, Spreadsheets, Call Centers, Analysis, HIPAA, Insurance, Medicare, forms design, Administration, 10 Key, Filing, Customer Service, Template Creation, Employee Benefits, Copying, navigates and explains..., Administrative..., Document Creation, Conflict Resolution, Change Management, Telephone Skills, Clerical Work, First Call Resolution, Multi-line Phone, File Management, Medical Records, Clerical Skills, Phone Etiquette, Fax
Education
HR BlocK 2002 — 2013
none, taxes
University of Colorado at Denver 1997 — 1999
none, social science
Metropolitan State University of Denver 1992 — 1996
Bachelor of Arts (BA), Interdisciplinary, 3.3
Jeff Marcum's Convergys Experience April 2008 - April 2009
Job
Industry
Experience
NGA Human Resources May 2009 - Present
Convergys April 2008 - April 2009
Convergys July 2004 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Strategic Planning, Budgets, Financial Forecasting
Education
Miami University 1988 — 1993
Bachelor of Science in Business, Accounting and Finance
NGA Human Resources May 2009 - Present
Convergys April 2008 - April 2009
Convergys July 2004 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Strategic Planning, Budgets, Financial Forecasting
Education
Miami University 1988 — 1993
Bachelor of Science in Business, Accounting and Finance
Rebecca Winslow's Convergys Experience October 1990 - July 2003
Job Senior Engineer, IT at Vantiv
Industry Information Technology and Services
Experience
Vantiv September 2009 - April 2014
Fifth Third Bank July 2003 - September 2009
Convergys October 1990 - July 2003
Skills
Requirements Analysis, Requirements Gathering, Change Control, Software Design, Project Estimation, Disaster Recovery, Product Support, Customer Support, HP Exstream, COBOL, IBM Mainframe, HTML, Java, Visual Basic, SQL, DB2, IMS DB/DC, JavaScript
Education
Miami University 1980 — 1984
Bachelor of Applied Science (B.A.Sc.), Computer Systems Analysis
Vantiv September 2009 - April 2014
Fifth Third Bank July 2003 - September 2009
Convergys October 1990 - July 2003
Skills
Requirements Analysis, Requirements Gathering, Change Control, Software Design, Project Estimation, Disaster Recovery, Product Support, Customer Support, HP Exstream, COBOL, IBM Mainframe, HTML, Java, Visual Basic, SQL, DB2, IMS DB/DC, JavaScript
Education
Miami University 1980 — 1984
Bachelor of Applied Science (B.A.Sc.), Computer Systems Analysis
William Choate's Convergys Experience May 2015 - Present
Job Billing Service Representative at Convergys
Industry Legal Services
Experience
Convergys May 2015 - Present
Subway August 2008 - Present
The Office of Congressman Lee Terry August 2014 - December 2014
Education
Metropolitan Community College 2014 — 2015
Paralegal Accelerated Certificate, Legal Assistant/Paralegal, 3.8
University of Nebraska at Omaha 2009 — 2013
Bachelor of Arts (B.A.), Political Science, 3.641 (Magna Cum Laude)
Convergys May 2015 - Present
Subway August 2008 - Present
The Office of Congressman Lee Terry August 2014 - December 2014
Education
Metropolitan Community College 2014 — 2015
Paralegal Accelerated Certificate, Legal Assistant/Paralegal, 3.8
University of Nebraska at Omaha 2009 — 2013
Bachelor of Arts (B.A.), Political Science, 3.641 (Magna Cum Laude)
Gloria anthony's Convergys Experience February 2014 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2014 - Present
Convergys February 2014 - Present
West Corporation October 2012 - December 2013
Skills
Computer skills, Customer Service, Teamwork, Invoicing, Communication, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Time Management, Telephone Skills, Outlook, Team Leadership
Education
University of Nebraska at Omaha 2014 — 2017
Bachelor of Arts (BA), Health/Health Care Administration/Management, 3.5
Metropolitan Community College 2011 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller, 3.4
Convergys February 2014 - Present
Convergys February 2014 - Present
West Corporation October 2012 - December 2013
Skills
Computer skills, Customer Service, Teamwork, Invoicing, Communication, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Time Management, Telephone Skills, Outlook, Team Leadership
Education
University of Nebraska at Omaha 2014 — 2017
Bachelor of Arts (BA), Health/Health Care Administration/Management, 3.5
Metropolitan Community College 2011 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller, 3.4
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT