Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Susan Bautista Susan Bautista's Convergys Experience June 2004 - Present
Job Consultant, Business Process at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2004 - Present
Sitel May 2000 - June 2004
Coca-Cola Enterprises August 1997 - March 2000
Wrigley January 1990 - September 1995
Wrigley November 1986 - December 1989
Skills
Business Process, Quality System, Change Control, BPO, Six Sigma, Operational Excellence, Process Improvement, Quality Assurance, Management, Project Management, Business Process..., Continuous Improvement, Change Management, Strategy, ISO, Training, Performance Management
Education
Michigan State University 1981 — 1986
Bachelor of Science (B.S.), Packaging
Villanova University
Masters Certificate - BPM - Business Process Management
Convergys June 2004 - Present
Sitel May 2000 - June 2004
Coca-Cola Enterprises August 1997 - March 2000
Wrigley January 1990 - September 1995
Wrigley November 1986 - December 1989
Skills
Business Process, Quality System, Change Control, BPO, Six Sigma, Operational Excellence, Process Improvement, Quality Assurance, Management, Project Management, Business Process..., Continuous Improvement, Change Management, Strategy, ISO, Training, Performance Management
Education
Michigan State University 1981 — 1986
Bachelor of Science (B.S.), Packaging
Villanova University
Masters Certificate - BPM - Business Process Management
Patricia Durham Patricia Durham's Convergys Experience August 2001 - September 2002
Job Technical Service Administrator at Viacom
Industry Information Technology and Services
Experience
Viacom February 2003 - July 2014
Viacom January 2005 - September 2007
Viacom February 2004 - January 2005
IBM February 2003 - February 2004
Convergy's August 2001 - September 2002
Nationwide Contruction Link September 1998 - June 2002
REALTREE November 1998 - February 2002
Skills
Technical Support, Active Directory, Microsoft Office, System Administration, Windows 7, Social Media, Scripting, Windows, SOX Compliancy, Microsoft Exchange, Server Administration, NTFS, VERITAS Enterprise Vault, Cisco Call Manager, Cisco Unity, VPN, RSA SecurID, RSA Tokens, Blackberry Enterprise..., Symphony, RightFax, Managed Print Services, Powershell, Splunk, OCS 2007, VBScript, Hyena, ServiceNow, ITIL, PeopleSoft, Empower, SharePoint, Citrix, Operating Systems, OS X, Windows Server, Windows XP, Software Installation, Software Documentation, Team Leadership, Project Management, Network Administration, Help Desk Support, IT Operations, Databases, Troubleshooting, Computer Hardware, Servers, Networking, Customer Service
Education
Miller-Motte Technical College-Clarksville 2000 — 2002
Associates, Microcomputer Systems Network Engineer
Hewlett Packard Education Services (HPES) 2011 — 2011
Certificate, Information Technology, Certificate of Completion
Global Knowledge 2010 — 2010
Certificate, Information Technology, Certificate of Completion
Global Knowledge 2009 — 2009
Microsoft MCTS, Information Technology, Certificate of Completion
Global Knowledge 2006 — 2006
Certification, Information Technology, Certified
Symantec 2006 — 2006
Certificate, Information Technology, Certificate of Completion
ThinkHDI 2005 — 2005
Certification, HDI Help Desk Analyst, Pass
Viacom February 2003 - July 2014
Viacom January 2005 - September 2007
Viacom February 2004 - January 2005
IBM February 2003 - February 2004
Convergy's August 2001 - September 2002
Nationwide Contruction Link September 1998 - June 2002
REALTREE November 1998 - February 2002
Skills
Technical Support, Active Directory, Microsoft Office, System Administration, Windows 7, Social Media, Scripting, Windows, SOX Compliancy, Microsoft Exchange, Server Administration, NTFS, VERITAS Enterprise Vault, Cisco Call Manager, Cisco Unity, VPN, RSA SecurID, RSA Tokens, Blackberry Enterprise..., Symphony, RightFax, Managed Print Services, Powershell, Splunk, OCS 2007, VBScript, Hyena, ServiceNow, ITIL, PeopleSoft, Empower, SharePoint, Citrix, Operating Systems, OS X, Windows Server, Windows XP, Software Installation, Software Documentation, Team Leadership, Project Management, Network Administration, Help Desk Support, IT Operations, Databases, Troubleshooting, Computer Hardware, Servers, Networking, Customer Service
Education
Miller-Motte Technical College-Clarksville 2000 — 2002
Associates, Microcomputer Systems Network Engineer
Hewlett Packard Education Services (HPES) 2011 — 2011
Certificate, Information Technology, Certificate of Completion
Global Knowledge 2010 — 2010
Certificate, Information Technology, Certificate of Completion
Global Knowledge 2009 — 2009
Microsoft MCTS, Information Technology, Certificate of Completion
Global Knowledge 2006 — 2006
Certification, Information Technology, Certified
Symantec 2006 — 2006
Certificate, Information Technology, Certificate of Completion
ThinkHDI 2005 — 2005
Certification, HDI Help Desk Analyst, Pass
Zach Pohlman's Convergys Experience November 2011 - Present
Job Procurement Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2011 - Present
Clopay Building Products May 2011 - October 2011
Skills
Computer-savvy, SharePoint Designer, PeopleSoft Financial, Microsoft Applications, Pro-active Leader, International Studies, Supply Chain Operations, Supply Chain..., Supply Chain Management, International Logistics, Logistics Management, Logistics Systems, Telecommunications, English to French, Telecommunications..., Teleconferencing, Telecommunications..., Telecommunications..., Study Abroad Programs, Peer Leadership, Project Management, Public Speaking, Inventory Management
Education
Miami University 2007 — 2011
Bachelor of Science (BS), Logistics, Materials, and Supply Chain Management
Convergys November 2011 - Present
Clopay Building Products May 2011 - October 2011
Skills
Computer-savvy, SharePoint Designer, PeopleSoft Financial, Microsoft Applications, Pro-active Leader, International Studies, Supply Chain Operations, Supply Chain..., Supply Chain Management, International Logistics, Logistics Management, Logistics Systems, Telecommunications, English to French, Telecommunications..., Teleconferencing, Telecommunications..., Telecommunications..., Study Abroad Programs, Peer Leadership, Project Management, Public Speaking, Inventory Management
Education
Miami University 2007 — 2011
Bachelor of Science (BS), Logistics, Materials, and Supply Chain Management
Tabatha Gaither Tabatha Gaither's Convergys Experience August 2005 - August 2008
Job Manager at Dairy Queen
Industry Food & Beverages
Experience
Dairy Queen April 2010 - Present
Convergys August 2005 - August 2008
Skills
Customer Service, Inventory Management, Microsoft Excel, Time Management, Microsoft Office, Microsoft Word, Accounting, Customer Satisfaction, Management, Cashiering, PowerPoint, Budgets, Food Service, Teamwork, Retail, Process Scheduler, Payroll
Education
Miller-Motte Technical College-Clarksville 2011 — 2013
Associate's degree, Accounting
Dairy Queen April 2010 - Present
Convergys August 2005 - August 2008
Skills
Customer Service, Inventory Management, Microsoft Excel, Time Management, Microsoft Office, Microsoft Word, Accounting, Customer Satisfaction, Management, Cashiering, PowerPoint, Budgets, Food Service, Teamwork, Retail, Process Scheduler, Payroll
Education
Miller-Motte Technical College-Clarksville 2011 — 2013
Associate's degree, Accounting
Benjamin Clay Benjamin Clay's Convergys Experience July 2014 - Present
Job at
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Convergys September 2012 - June 2014
Convergys September 2012 - August 2013
Convergys April 2012 - September 2012
New Theatre Resteraunt August 2011 - June 2012
ADT September 2010 - June 2011
ADT July 2010 - September 2010
Pacific Sunwear May 2010 - July 2010
Kohl's Department Stores March 2009 - May 2010
Nestlé Purina North America September 2008 - December 2008
Skills
Computing, Customer Service, Sales, Youth Ministry, Multi-line Phone, Microsoft Office, Call Center, Food Service, Mediashout, Shipping, Recieving, Call Centers, Troubleshooting, Training, Team Building, Retail
Education
Midwestern Baptist Theological Seminary 2009 — 2012
Master of Divinity (M.Div.)
Southwest Baptist University 2001 — 2005
Bachelor of Science (B.S.), Christian Ministry, Youth Ministry
Convergys July 2014 - Present
Convergys September 2012 - June 2014
Convergys September 2012 - August 2013
Convergys April 2012 - September 2012
New Theatre Resteraunt August 2011 - June 2012
ADT September 2010 - June 2011
ADT July 2010 - September 2010
Pacific Sunwear May 2010 - July 2010
Kohl's Department Stores March 2009 - May 2010
Nestlé Purina North America September 2008 - December 2008
Skills
Computing, Customer Service, Sales, Youth Ministry, Multi-line Phone, Microsoft Office, Call Center, Food Service, Mediashout, Shipping, Recieving, Call Centers, Troubleshooting, Training, Team Building, Retail
Education
Midwestern Baptist Theological Seminary 2009 — 2012
Master of Divinity (M.Div.)
Southwest Baptist University 2001 — 2005
Bachelor of Science (B.S.), Christian Ministry, Youth Ministry
Jamie DeGeare Jamie DeGeare's Convergys Experience May 2000 - June 2003
Job Pet Detective at Blue Buffalo Co
Industry Public Relations and Communications
Experience
Blue Buffalo Co February 2014 - Present
Jefferson College August 2005 - June 2007
Fox C-6 School District August 2003 - May 2005
Convergys May 2000 - June 2003
Skills
Microsoft Office, Microsoft Word, Customer Service, Teamwork, English, PowerPoint, Research, Microsoft Excel, Social Media, Public Speaking, Legal Research, Time Management, Animal Welfare, Pets, Sales, Data Entry
Education
Missouri Baptist University 2010 — 2013
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration
Blue Buffalo Co February 2014 - Present
Jefferson College August 2005 - June 2007
Fox C-6 School District August 2003 - May 2005
Convergys May 2000 - June 2003
Skills
Microsoft Office, Microsoft Word, Customer Service, Teamwork, English, PowerPoint, Research, Microsoft Excel, Social Media, Public Speaking, Legal Research, Time Management, Animal Welfare, Pets, Sales, Data Entry
Education
Missouri Baptist University 2010 — 2013
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration
Joseph Ruessing Joseph Ruessing's Convergys Experience April 2002 - April 2004
Job UC Engineer II at Stifel
Industry Information Technology and Services
Experience
Stifel Financial Corp. November 2014 - Present
ADB Companies, Inc. October 2010 - November 2014
Graphic Packaging International June 2008 - September 2010
True Manufacturing April 2004 - June 2008
Convergys April 2002 - April 2004
Schnucks May 2000 - June 2002
Skills
Cisco Certified, CCNP Certified, A+ Certified, Cisco Call Manager, Cisco VoIP, Cisco Technologies, Project Management, Team Leadership, Customer Service, Troubleshooting, Microsoft Office, Microsoft Excel, PowerPoint, Visio, SharePoint, Process Improvement, Vendor Management, MS Project, Networking, Outlook, VoIP, Field Technicians, Routers, Telecommunications
Education
Vatterott College 2001 — 2003
Associate of Science (AS), Computer/Information Technology Administration and Management
Mineral Area College 2000 — 2001
General Studies, General Studies
Stifel Financial Corp. November 2014 - Present
ADB Companies, Inc. October 2010 - November 2014
Graphic Packaging International June 2008 - September 2010
True Manufacturing April 2004 - June 2008
Convergys April 2002 - April 2004
Schnucks May 2000 - June 2002
Skills
Cisco Certified, CCNP Certified, A+ Certified, Cisco Call Manager, Cisco VoIP, Cisco Technologies, Project Management, Team Leadership, Customer Service, Troubleshooting, Microsoft Office, Microsoft Excel, PowerPoint, Visio, SharePoint, Process Improvement, Vendor Management, MS Project, Networking, Outlook, VoIP, Field Technicians, Routers, Telecommunications
Education
Vatterott College 2001 — 2003
Associate of Science (AS), Computer/Information Technology Administration and Management
Mineral Area College 2000 — 2001
General Studies, General Studies
Travis Whitcomb's Convergys Experience October 1999 - June 2013
Job Inside Sales Representative at Ceva Animal Health
Industry Veterinary
Experience
CEVA SANTE ANIMALE April 2014 - Present
Privately Owned Financial Institution May 2013 - March 2014
Convergys October 1999 - June 2013
Skills
Dialers, Call Centers, Credit, Debt Management, Vendor Management, Predictive Dialers, Operations Management, Credit Cards, Process Improvement, Customer Satisfaction, Customer Retention, Banking, Financial Services, Executive Management, Training, Analysis, Accounts Receivable, Forecasting, Team Building, Coaching, Team Leadership, Account Management, Management, Financial Analysis, Loans, Debt Settlement, Microsoft Office, Strategic Planning, Skip Tracing, IVR, Recruiting, Outlook, New Business Development, Business Development, Employee Engagement, Customer Service, Leadership, Business, Outstanding..., Organization, Analytics, Problem Solving, CRM, Sales
Education
MidAmerica Nazarene University 1997 — 2002
Bachelor of Business Administration (BBA), Business Administration and Management, General
CEVA SANTE ANIMALE April 2014 - Present
Privately Owned Financial Institution May 2013 - March 2014
Convergys October 1999 - June 2013
Skills
Dialers, Call Centers, Credit, Debt Management, Vendor Management, Predictive Dialers, Operations Management, Credit Cards, Process Improvement, Customer Satisfaction, Customer Retention, Banking, Financial Services, Executive Management, Training, Analysis, Accounts Receivable, Forecasting, Team Building, Coaching, Team Leadership, Account Management, Management, Financial Analysis, Loans, Debt Settlement, Microsoft Office, Strategic Planning, Skip Tracing, IVR, Recruiting, Outlook, New Business Development, Business Development, Employee Engagement, Customer Service, Leadership, Business, Outstanding..., Organization, Analytics, Problem Solving, CRM, Sales
Education
MidAmerica Nazarene University 1997 — 2002
Bachelor of Business Administration (BBA), Business Administration and Management, General
Matt Berohn Matt Berohn's Convergys Experience November 2004 - October 2006
Job Display Media Director at POSSIBLE
Industry Marketing and Advertising
Experience
POSSIBLE January 2007 - Present
Big Fat Brain October 2006 - February 2008
Convergys November 2004 - October 2006
Skills
User Interface Design, Interaction Design, Art Direction, iMedia, Digital Advertising, Graphic Design, Concept Development, Creative Direction, Instructional Design, Creative Strategy, User Experience, Video Production, Web Design, Web Development, Flash, Banners, Rich Media Banners, Motion Graphics, Interactive Marketing, Interactive Media, Media Planning, Mobile Design, Photoshop, After Effects, Adobe Creative Suite, Digital Marketing
Education
University of Cincinnati 1996 — 2000
Bachelor of Science in Design, Digital Design
Miami University
POSSIBLE January 2007 - Present
Big Fat Brain October 2006 - February 2008
Convergys November 2004 - October 2006
Skills
User Interface Design, Interaction Design, Art Direction, iMedia, Digital Advertising, Graphic Design, Concept Development, Creative Direction, Instructional Design, Creative Strategy, User Experience, Video Production, Web Design, Web Development, Flash, Banners, Rich Media Banners, Motion Graphics, Interactive Marketing, Interactive Media, Media Planning, Mobile Design, Photoshop, After Effects, Adobe Creative Suite, Digital Marketing
Education
University of Cincinnati 1996 — 2000
Bachelor of Science in Design, Digital Design
Miami University
Meson Simmons Meson Simmons's Convergys Experience July 2003 - October 2005
Job Customer Service Rep at Department of Veterans Affairs
Industry Telecommunications
Experience
Department of Veterans Affairs November 2010 - January 2013
Express Scripts September 2007 - June 2010
Interface Security November 2005 - August 2007
Convergys July 2003 - October 2005
T.S.A. June 1999 - May 2003
Education
Missouri College 2001 — 2002
Associate, Applied Science
Vatterott College
Medical Billing Coding
Department of Veterans Affairs November 2010 - January 2013
Express Scripts September 2007 - June 2010
Interface Security November 2005 - August 2007
Convergys July 2003 - October 2005
T.S.A. June 1999 - May 2003
Education
Missouri College 2001 — 2002
Associate, Applied Science
Vatterott College
Medical Billing Coding
Brittney Phillips Brittney Phillips's Convergys Experience August 2002 - May 2005
Job Media Marketing Consultant
Industry Marketing and Advertising
Experience
5 Star Radio Group December 2014 - Present
Mary Kay Inc. February 2014 - Present
Premier Medical Group June 2011 - December 2014
Scentsy February 2010 - July 2013
AAFES October 2010 - May 2011
Scoggins Realty Company September 2009 - December 2010
US Army September 2005 - September 2009
Convergys August 2002 - May 2005
Super Giant May 2000 - December 2001
Skills
Customer Service, Marketing, Sales, Office Administration, Triage, Multi-line Phone, Phone Etiquette, Supply Ordering, Networking, Healthcare, Telephone Skills, Medical Records, Time Management, Data Entry, HIPAA, Medical Terminology, Appointment Scheduling, Teamwork, Social Networking, Training, Direct Sales, Customer Retention, Retail Sales, Clerical Skills, Fax, Microsoft Word, Call Centers, Team-oriented, Inventory Management, Cpr Certified, Administrative Work, Microsoft Office, Employee Training, PowerPoint, Cashiering, Receptionist Duties, Retail, Customer Satisfaction, Process Scheduler, Administrative..., Outlook, Medical Billing, Microsoft Office 2007, Leadership, Medicine, Software Documentation, ICD-9, Administration, Office Management, Access
Education
University of Phoenix 2013 — 2014
Masters, Business Administration and Management, General
Univeristy of Phoenix 2009 — 2012
Bachelor of Business, Marketing, 3.32
Miller-Motte Technical College-Clarksville 2003 — 2005
Associate of Science (A.S.), Medical Assisting
Northwest High School 1998 — 2002
Diploma, General
5 Star Radio Group December 2014 - Present
Mary Kay Inc. February 2014 - Present
Premier Medical Group June 2011 - December 2014
Scentsy February 2010 - July 2013
AAFES October 2010 - May 2011
Scoggins Realty Company September 2009 - December 2010
US Army September 2005 - September 2009
Convergys August 2002 - May 2005
Super Giant May 2000 - December 2001
Skills
Customer Service, Marketing, Sales, Office Administration, Triage, Multi-line Phone, Phone Etiquette, Supply Ordering, Networking, Healthcare, Telephone Skills, Medical Records, Time Management, Data Entry, HIPAA, Medical Terminology, Appointment Scheduling, Teamwork, Social Networking, Training, Direct Sales, Customer Retention, Retail Sales, Clerical Skills, Fax, Microsoft Word, Call Centers, Team-oriented, Inventory Management, Cpr Certified, Administrative Work, Microsoft Office, Employee Training, PowerPoint, Cashiering, Receptionist Duties, Retail, Customer Satisfaction, Process Scheduler, Administrative..., Outlook, Medical Billing, Microsoft Office 2007, Leadership, Medicine, Software Documentation, ICD-9, Administration, Office Management, Access
Education
University of Phoenix 2013 — 2014
Masters, Business Administration and Management, General
Univeristy of Phoenix 2009 — 2012
Bachelor of Business, Marketing, 3.32
Miller-Motte Technical College-Clarksville 2003 — 2005
Associate of Science (A.S.), Medical Assisting
Northwest High School 1998 — 2002
Diploma, General
Ashley Kehrberg Ashley Kehrberg's Convergys Experience March 2011 - June 2011
Job Business Management student at Fox Valley Technical College.
Industry Higher Education
Experience
Sweet Pick N Mix August 2015 - Present
Wal-Mart Supercenter August 2011 - August 2015
Convergys March 2011 - June 2011
Lands' End August 2007 - January 2008
Plover Express Mart November 2006 - July 2007
Skills
Cashiering, Customer Satisfaction, Customer Service, Employee Training, Microsoft Office, Microsoft Word, Microsoft Publisher, Organization, Retail, Telephone Skills, Troubleshooting, Cash Register, Facebook, Goal Oriented, Inventory Management, Leadership, Management, Marketing, People Skills, Phone Etiquette, PowerPoint, Retail Sales, Team-oriented, Technical Support, Time Management, Windows, Teamwork, Team Leadership, Team Building
Education
Fox Valley Technical College 2013 — 2015
Business Fundamentals Certificate, Business, Management, Marketing, and Related Support Services
Mid-State Technical College
Phlebotomy
Tri-County High School
Sweet Pick N Mix August 2015 - Present
Wal-Mart Supercenter August 2011 - August 2015
Convergys March 2011 - June 2011
Lands' End August 2007 - January 2008
Plover Express Mart November 2006 - July 2007
Skills
Cashiering, Customer Satisfaction, Customer Service, Employee Training, Microsoft Office, Microsoft Word, Microsoft Publisher, Organization, Retail, Telephone Skills, Troubleshooting, Cash Register, Facebook, Goal Oriented, Inventory Management, Leadership, Management, Marketing, People Skills, Phone Etiquette, PowerPoint, Retail Sales, Team-oriented, Technical Support, Time Management, Windows, Teamwork, Team Leadership, Team Building
Education
Fox Valley Technical College 2013 — 2015
Business Fundamentals Certificate, Business, Management, Marketing, and Related Support Services
Mid-State Technical College
Phlebotomy
Tri-County High School
Adam Plitt's Convergys Experience May 2000 - August 2002
Job Proposal Writer Emergency Disaster Recovery, Graphic Design, Web Design, Social Media Mkt
Industry Information Technology and Services
Experience
BAMACO, Inc. May 2006 - Present
Gulfport School District August 2002 - May 2006
Convergys May 2000 - August 2002
Skills
Marketing, Project Management, Supervisory Management, RFP Design, Bid Specifications, Graphic Design, Photoshop, Web Design, Social Media, Team Leadership, Layout, Photography, Sales, Proposal Writing, Strategic Planning, Direct Marketing, Microsoft Word, Marketing Communications, Dreamweaver, Digital Media, Public Speaking, Curriculum Development, Training & Development, Branding & Identity, Adobe Creative Suite, Social Networking, Product Marketing, Label Design, Logo Design, Educational Technology, Elementary Education, Vector Design, FrontPage, Business Documentation, Presentation Design, Digital Billboards, Advertising, Packaging Artwork, Flash Design, Banner Ads, Vehicle Graphics, Brochure Production
Education
Mississippi State University 1990 — 1995
Marketing, Business Administration and Management, General
Mississippi State University 1990 — 1995
Bachelor of Science (BS) Marketing, Marketing
BAMACO, Inc. May 2006 - Present
Gulfport School District August 2002 - May 2006
Convergys May 2000 - August 2002
Skills
Marketing, Project Management, Supervisory Management, RFP Design, Bid Specifications, Graphic Design, Photoshop, Web Design, Social Media, Team Leadership, Layout, Photography, Sales, Proposal Writing, Strategic Planning, Direct Marketing, Microsoft Word, Marketing Communications, Dreamweaver, Digital Media, Public Speaking, Curriculum Development, Training & Development, Branding & Identity, Adobe Creative Suite, Social Networking, Product Marketing, Label Design, Logo Design, Educational Technology, Elementary Education, Vector Design, FrontPage, Business Documentation, Presentation Design, Digital Billboards, Advertising, Packaging Artwork, Flash Design, Banner Ads, Vehicle Graphics, Brochure Production
Education
Mississippi State University 1990 — 1995
Marketing, Business Administration and Management, General
Mississippi State University 1990 — 1995
Bachelor of Science (BS) Marketing, Marketing
KETURAH BURTON KETURAH BURTON's Convergys Experience April 2006 - July 2007
Job Supervisor/Trainer at Connextions (OptumRx)
Industry Pharmaceuticals
Experience
UNITED HEALTH GROUP OPTUM RX July 2007 - Present
UNITED HEALTH GROUP OPTUM RX 2007 - Present
United Health Group Inc, OptumRx July 2007 - December 2012
Convergys April 2006 - July 2007
McDonald's Corporation September 2004 - May 2005
Skills
Customer Service, Microsoft Office, Microsoft Word, Data Entry, Typing, Microsoft Excel, PowerPoint, Software Documentation
Education
Mid-America Christian University 2009 — 2014
Bachelor's degree, Psychology
Mid-America Christian University 2009 — 2012
Associate's Degree, Arts and Ethics
City College
Douglass High School
High School Diploma
UNITED HEALTH GROUP OPTUM RX July 2007 - Present
UNITED HEALTH GROUP OPTUM RX 2007 - Present
United Health Group Inc, OptumRx July 2007 - December 2012
Convergys April 2006 - July 2007
McDonald's Corporation September 2004 - May 2005
Skills
Customer Service, Microsoft Office, Microsoft Word, Data Entry, Typing, Microsoft Excel, PowerPoint, Software Documentation
Education
Mid-America Christian University 2009 — 2014
Bachelor's degree, Psychology
Mid-America Christian University 2009 — 2012
Associate's Degree, Arts and Ethics
City College
Douglass High School
High School Diploma
Scott Frederick Scott Frederick's Convergys Experience June 2015 - Present
Job
Industry Automotive
Experience
Convergys June 2015 - Present
Skills
Automotive, Contact Centers, Customer Support, Process Improvement, Call Center, Vendor Management, Outsourcing, Operations Management, Customer Satisfaction, Cross-functional Team..., Business Process..., CRM, Customer Experience, Program Management, Team Leadership, BPO, Change Management, Project Management, Six Sigma, Forecasting, Business Analysis, Call Centers, Management, Service Delivery, IT Strategy, Business Process, Quality Assurance, Team Management, Business Transformation, Leadership, New Business Development, IT Management, IT Service Management, PMP, ITIL, Business Intelligence, Integration, PMO, Strategy, Professional Services, ERP, Telecommunications, Project Portfolio..., Project Delivery, Analysis, Service Management
Education
Michigan State University 1986 — 1991
Bachelor of Arts, Accounting
Convergys June 2015 - Present
Skills
Automotive, Contact Centers, Customer Support, Process Improvement, Call Center, Vendor Management, Outsourcing, Operations Management, Customer Satisfaction, Cross-functional Team..., Business Process..., CRM, Customer Experience, Program Management, Team Leadership, BPO, Change Management, Project Management, Six Sigma, Forecasting, Business Analysis, Call Centers, Management, Service Delivery, IT Strategy, Business Process, Quality Assurance, Team Management, Business Transformation, Leadership, New Business Development, IT Management, IT Service Management, PMP, ITIL, Business Intelligence, Integration, PMO, Strategy, Professional Services, ERP, Telecommunications, Project Portfolio..., Project Delivery, Analysis, Service Management
Education
Michigan State University 1986 — 1991
Bachelor of Arts, Accounting
Chatonia Williams's Convergys Experience 2011 - March 2012
Job MSW Intern at ALIVE, Inc: Alternatives to Living In Violent Environments
Industry Individual & Family Services
Experience
ALIVE, Inc: Alternatives to Living In Violent Environments May 2015 - Present
Interface Security Systems March 2012 - September 2014
Convergys 2011 - March 2012
Big Brothers Big Sisters of Central Illinois June 2010 - June 2011
Big Brothers Big Sisters of Central Illinois February 2010 - May 2010
Youth Advocate January 2010 - February 2010
Skills
Social Services, Non-profits, Customer Service, Policy, Psychotherapy, Case Managment, Community Outreach, Nonprofits, Social Networking, Healthcare, Event Planning, Microsoft Office, Interviews, Public Speaking, Leadership, Fundraising
Education
University of Missouri-Saint Louis 2013 — 2016
Master's Degree, Social Work
Millikin University 2006 — 2010
Bachelor of Arts, Human Services (Social Work, Psychology, and Sociology)
Danville Area Community College 2004 — 2006
Associates of Science and Arts, Pre-Nursing
ALIVE, Inc: Alternatives to Living In Violent Environments May 2015 - Present
Interface Security Systems March 2012 - September 2014
Convergys 2011 - March 2012
Big Brothers Big Sisters of Central Illinois June 2010 - June 2011
Big Brothers Big Sisters of Central Illinois February 2010 - May 2010
Youth Advocate January 2010 - February 2010
Skills
Social Services, Non-profits, Customer Service, Policy, Psychotherapy, Case Managment, Community Outreach, Nonprofits, Social Networking, Healthcare, Event Planning, Microsoft Office, Interviews, Public Speaking, Leadership, Fundraising
Education
University of Missouri-Saint Louis 2013 — 2016
Master's Degree, Social Work
Millikin University 2006 — 2010
Bachelor of Arts, Human Services (Social Work, Psychology, and Sociology)
Danville Area Community College 2004 — 2006
Associates of Science and Arts, Pre-Nursing
Brandy Roosevelt Brandy Roosevelt's Convergys Experience November 2011 - October 2012
Job BSW
Industry Civic & Social Organization
Experience
United Congregations of the MetroEast August 2014 - May 2015
Lutheran Social Services of Illinois August 2012 - August 2013
CEC Theraputic Environment Training July 2013 - July 2013
Convergys November 2011 - October 2012
Pampered chef 2010 - 2011
Skills
Coaching, Recruiting, Business Analysis, Leadership, Training, Customer Service, Team Building, Strategic Planning, Marketing, Microsoft Office, Fundraising
Education
Southern Illinois University, Edwardsville 2004 — 2015
Bachelor's degree, Social Work and Music, 3.35 Final Cumulative GPA
Millikin University 1999 — 2000
Bachelor's degree, Music
United Congregations of the MetroEast August 2014 - May 2015
Lutheran Social Services of Illinois August 2012 - August 2013
CEC Theraputic Environment Training July 2013 - July 2013
Convergys November 2011 - October 2012
Pampered chef 2010 - 2011
Skills
Coaching, Recruiting, Business Analysis, Leadership, Training, Customer Service, Team Building, Strategic Planning, Marketing, Microsoft Office, Fundraising
Education
Southern Illinois University, Edwardsville 2004 — 2015
Bachelor's degree, Social Work and Music, 3.35 Final Cumulative GPA
Millikin University 1999 — 2000
Bachelor's degree, Music
Kendra (Toney) Ball Kendra (Toney) Ball's Convergys Experience December 2008 - September 2014
Job Business Services Consultant at Workforce Solutions for North Texas
Industry Staffing and Recruiting
Experience
Workforce Solutions North Texas September 2014 - Present
Convergys December 2008 - September 2014
Hastings Entertainment June 2000 - October 2008
Skills
Customer Service, Management, Training, Time Management, Customer Satisfaction, Leadership, Recruiting, Coaching, Employee Engagement, Team Leadership, Strategic Planning, Retail Sales, Community Outreach, Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Customer Interaction, Escalation Resolution, Conflict Resolution, Mediation, Team Management, Employee Relations, Employee Training, Inventory Management, Editing, Print Publication Design, Event Planning, Resume Writing, Marketing, Workforce Development, Business Services, Human Resources, Microsoft Publisher, Microsoft PowerPoint, Call Centers, Policies & Procedures, Process Improvement, Business Development, Retail Merchandising, Career Development, Communication, Strategic Communications
Education
Texas Tech University 2008 — 2013
Bachelor of Arts (B.A.), Psychology with a Minor in English
South Plains College 2005 — 2008
Associate of Arts (A.A.), General Studies
Midwestern State University 2000 — 2004
Business Administration core curriculum
Hirschi High School 1996 — 2000
Workforce Solutions North Texas September 2014 - Present
Convergys December 2008 - September 2014
Hastings Entertainment June 2000 - October 2008
Skills
Customer Service, Management, Training, Time Management, Customer Satisfaction, Leadership, Recruiting, Coaching, Employee Engagement, Team Leadership, Strategic Planning, Retail Sales, Community Outreach, Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Customer Interaction, Escalation Resolution, Conflict Resolution, Mediation, Team Management, Employee Relations, Employee Training, Inventory Management, Editing, Print Publication Design, Event Planning, Resume Writing, Marketing, Workforce Development, Business Services, Human Resources, Microsoft Publisher, Microsoft PowerPoint, Call Centers, Policies & Procedures, Process Improvement, Business Development, Retail Merchandising, Career Development, Communication, Strategic Communications
Education
Texas Tech University 2008 — 2013
Bachelor of Arts (B.A.), Psychology with a Minor in English
South Plains College 2005 — 2008
Associate of Arts (A.A.), General Studies
Midwestern State University 2000 — 2004
Business Administration core curriculum
Hirschi High School 1996 — 2000
Chavaz K.'s Convergys Experience June 2002 - August 2005
Job Corporate Trainer, Executive Consultant, Author, CEO
Industry Management Consulting
Experience
AYF Consulting Corporation May 2012 - Present
ADvanceYour Future September 2010 - Present
Law Offices of Cohen, McNeile, and Pappas May 2005 - September 2010
Convergys June 2002 - August 2005
Skills
Financial Analysis, Management Consulting, Leadership Development, Sales Management, Sales Presentations, Public Speaking, Public Relations, Publicity, Marketing Strategy, Marketing Communications, Social Media, Social Media Marketing, Social Networking, Social Skills, Strategic Planning, Corporate Branding, Brand Awareness, Brand Loyalty, Brand Architecture, Brand Implementation, Personal Branding, Brand Developement, Corporate Etiquette, Fundraising, Leadership, Coaching, Event Management, Brand Development, Team Building, Training, Research, Budgets, Marketing, Event Planning, Management, Organizational..., Online Marketing, Policy, Team Leadership, Business Development, Entrepreneurship, Program Management, Small Business, Business Strategy, Nonprofits, Analysis, Business Planning, Interviews, Strategy, Staff Development
Education
MidAmerica Nazarene University
Vocal Music Perfromance [Opera], Business Psychology [Consumer, Management, & Corporate Behavior]
Olathe South
AYF Consulting Corporation May 2012 - Present
ADvanceYour Future September 2010 - Present
Law Offices of Cohen, McNeile, and Pappas May 2005 - September 2010
Convergys June 2002 - August 2005
Skills
Financial Analysis, Management Consulting, Leadership Development, Sales Management, Sales Presentations, Public Speaking, Public Relations, Publicity, Marketing Strategy, Marketing Communications, Social Media, Social Media Marketing, Social Networking, Social Skills, Strategic Planning, Corporate Branding, Brand Awareness, Brand Loyalty, Brand Architecture, Brand Implementation, Personal Branding, Brand Developement, Corporate Etiquette, Fundraising, Leadership, Coaching, Event Management, Brand Development, Team Building, Training, Research, Budgets, Marketing, Event Planning, Management, Organizational..., Online Marketing, Policy, Team Leadership, Business Development, Entrepreneurship, Program Management, Small Business, Business Strategy, Nonprofits, Analysis, Business Planning, Interviews, Strategy, Staff Development
Education
MidAmerica Nazarene University
Vocal Music Perfromance [Opera], Business Psychology [Consumer, Management, & Corporate Behavior]
Olathe South
Jennifer Benavides Cu Jennifer Benavides Cu's Convergys Experience March 2009 - July 2010
Job Physical Therapist
Industry Medical Practice
Experience
Citibank N.A. August 2010 - January 2012
Accuratus - DDPI October 2009 - December 2011
Global Health Care Group January 2010 - October 2010
Convergys March 2009 - July 2010
Capitol Medical Center 2008 - 2009
Confabia Inc. 2007 - 2008
HTMT Ltd. April 2005 - February 2006
Skills
Editing, Software Documentation, Customer Service, Outlook, Healthcare, Training, Microsoft Office, Call Center, Troubleshooting, Microsoft Word, Microsoft Excel, Analysis
Education
Philippine Rehabilitation Institute Foundation 2003 — 2005
Physical Therapy
University of the East 2000 — 2003
Miriam College 1996 — 2000
Citibank N.A. August 2010 - January 2012
Accuratus - DDPI October 2009 - December 2011
Global Health Care Group January 2010 - October 2010
Convergys March 2009 - July 2010
Capitol Medical Center 2008 - 2009
Confabia Inc. 2007 - 2008
HTMT Ltd. April 2005 - February 2006
Skills
Editing, Software Documentation, Customer Service, Outlook, Healthcare, Training, Microsoft Office, Call Center, Troubleshooting, Microsoft Word, Microsoft Excel, Analysis
Education
Philippine Rehabilitation Institute Foundation 2003 — 2005
Physical Therapy
University of the East 2000 — 2003
Miriam College 1996 — 2000
Carley Hedley Carley Hedley's Convergys Experience October 2012 - May 2013
Job Customer service rep at ACCENT Marketing
Industry Marketing and Advertising
Experience
ACCENT Marketing June 2013 - Present
Convergys October 2012 - May 2013
StarTek January 2008 - October 2012
Education
Mineral Area College 2012 — 2015
ACCENT Marketing June 2013 - Present
Convergys October 2012 - May 2013
StarTek January 2008 - October 2012
Education
Mineral Area College 2012 — 2015
Lindsay Goins Lindsay Goins's Convergys Experience February 2012 - Present
Job
Industry Arts and Crafts
Experience
Convergys February 2012 - Present
Northern Kentucky Community Action Commission Rekindle Micro Enterprise Program January 2013 - March 2013
Icing by Claires2012 November 2011 - January 2012
Kroger August 2011 - October 2011
Skills
Customer Service, Art, Designs, Photoshop, Interpersonal..., Conflict Resolution, Creative Problem Solving, Escalation Resolution, Computer-savvy, Time Management, Multi-task & Handle..., Cultural Awareness, Cultural Anthropology, Ethnography, Teamwork, Research, Research Design, Cultural History, Cultural Theory, Cultural Studies, Entrepreneurship, Graphic Design, Training, Data Entry
Education
Ashford University 2010 — 2013
Bachelor\'s Degree, Cultural Anthropology, 3.53 Cumulative
Miami University 2007 — 2010
Bachelor of Arts (B.A.), East Asian Studies, 3.25 GPA
Hamilton High School 2006 — 2009
Diploma, 3.25 Cummulative
Convergys February 2012 - Present
Northern Kentucky Community Action Commission Rekindle Micro Enterprise Program January 2013 - March 2013
Icing by Claires2012 November 2011 - January 2012
Kroger August 2011 - October 2011
Skills
Customer Service, Art, Designs, Photoshop, Interpersonal..., Conflict Resolution, Creative Problem Solving, Escalation Resolution, Computer-savvy, Time Management, Multi-task & Handle..., Cultural Awareness, Cultural Anthropology, Ethnography, Teamwork, Research, Research Design, Cultural History, Cultural Theory, Cultural Studies, Entrepreneurship, Graphic Design, Training, Data Entry
Education
Ashford University 2010 — 2013
Bachelor\'s Degree, Cultural Anthropology, 3.53 Cumulative
Miami University 2007 — 2010
Bachelor of Arts (B.A.), East Asian Studies, 3.25 GPA
Hamilton High School 2006 — 2009
Diploma, 3.25 Cummulative
Jean Patrick Jean Patrick's Convergys Experience January 2011 - September 2012
Job Senior ExecutiveOperations
Industry Information Technology and Services
Experience
Littler Mendelson July 2014 - Present
Nexidia October 2012 - July 2014
Convergys January 2011 - September 2012
Convergys May 2006 - January 2011
Convergys January 2003 - May 2006
Qwest Communications June 1999 - August 2002
ICG Communications June 1993 - June 1999
UNIPAC Service Corp October 1990 - June 1993
Arthur Anderson and Company August 1989 - August 1990
Skills
Strategic Planning, Strategy Development, Customer Relations, Start-ups, Negotiation, Operations Management, Sales, Key Account Management, Customer Experience, M&A experience, User Experience, Executive Management, Strategic Consulting, Driving Growth, Business Transformation, Strategy, Management, Vendor Management, Customer Service, Business Development, CRM, Call Centers, Leadership, Project Management, Business Strategy, Business Analysis, Team Leadership, Telecommunications, Process Improvement, Outsourcing, Recruiting, Contract Negotiation, Organizational..., Budgets, Business Process..., Project Planning, SaaS, Program Management, Marketing, Professional Services, Cross-functional Team..., Product Management, BPO, Strategic Partnerships, Enterprise Software, Analytics, Business Intelligence, Solution Selling, Team Management, Management Consulting
Education
University of Denver - Daniels College of Business 1998 — 1999
MBA, Executive MBA
University of Minnesota-Twin Cities 1988 — 1989
MA, Business Education/Organizational Development
University of Denver
Graduate Certificate, Computer Programming
Minot State University 1980 — 1983
BS, Business Education
Wahpeton School of Science 1978 — 1980
AA, Business Administration
Littler Mendelson July 2014 - Present
Nexidia October 2012 - July 2014
Convergys January 2011 - September 2012
Convergys May 2006 - January 2011
Convergys January 2003 - May 2006
Qwest Communications June 1999 - August 2002
ICG Communications June 1993 - June 1999
UNIPAC Service Corp October 1990 - June 1993
Arthur Anderson and Company August 1989 - August 1990
Skills
Strategic Planning, Strategy Development, Customer Relations, Start-ups, Negotiation, Operations Management, Sales, Key Account Management, Customer Experience, M&A experience, User Experience, Executive Management, Strategic Consulting, Driving Growth, Business Transformation, Strategy, Management, Vendor Management, Customer Service, Business Development, CRM, Call Centers, Leadership, Project Management, Business Strategy, Business Analysis, Team Leadership, Telecommunications, Process Improvement, Outsourcing, Recruiting, Contract Negotiation, Organizational..., Budgets, Business Process..., Project Planning, SaaS, Program Management, Marketing, Professional Services, Cross-functional Team..., Product Management, BPO, Strategic Partnerships, Enterprise Software, Analytics, Business Intelligence, Solution Selling, Team Management, Management Consulting
Education
University of Denver - Daniels College of Business 1998 — 1999
MBA, Executive MBA
University of Minnesota-Twin Cities 1988 — 1989
MA, Business Education/Organizational Development
University of Denver
Graduate Certificate, Computer Programming
Minot State University 1980 — 1983
BS, Business Education
Wahpeton School of Science 1978 — 1980
AA, Business Administration
Charlie Holliday Charlie Holliday's Convergys Experience March 2005 - September 2006
Job Sales Director, Brands at Spredfast (formerly Mass Relevance)
Industry Internet
Experience
Spredfast April 2014 - Present
Mass Relevance March 2012 - April 2014
Demand Media August 2010 - March 2012
Demand Media March 2007 - September 2010
Convergys March 2005 - September 2006
Convergys January 2003 - February 2005
Avantic Corporation October 2000 - October 2002
Alphadrop March 1999 - October 2000
Zing Network March 1998 - March 1999
HealthDesk Corporation March 1997 - March 1998
Skills
Advertising, Business Development, Marketing, SaaS, Social Media Marketing, Social Media, Product Marketing, Strategy, CRM, Sales, Digital Media, Marketing Strategy, Enterprise Software, Integrated Marketing, Product Development, Sales Management
Education
The University of Texas at Austin 2005 — 2006
Executive Education Certificate, General Management
Michigan State University 1992 — 1996
Bachelor of Arts, Digital Media / Fine Arts
British Film Institute 1996 — 1996
Filmmaking & Independent Cinema
Spredfast April 2014 - Present
Mass Relevance March 2012 - April 2014
Demand Media August 2010 - March 2012
Demand Media March 2007 - September 2010
Convergys March 2005 - September 2006
Convergys January 2003 - February 2005
Avantic Corporation October 2000 - October 2002
Alphadrop March 1999 - October 2000
Zing Network March 1998 - March 1999
HealthDesk Corporation March 1997 - March 1998
Skills
Advertising, Business Development, Marketing, SaaS, Social Media Marketing, Social Media, Product Marketing, Strategy, CRM, Sales, Digital Media, Marketing Strategy, Enterprise Software, Integrated Marketing, Product Development, Sales Management
Education
The University of Texas at Austin 2005 — 2006
Executive Education Certificate, General Management
Michigan State University 1992 — 1996
Bachelor of Arts, Digital Media / Fine Arts
British Film Institute 1996 — 1996
Filmmaking & Independent Cinema
Ted Rancour Ted Rancour's Convergys Experience January 1999 - July 2008
Job Senior Instructional Designer at Conway, Inc.
Industry Professional Training & Coaching
Experience
Con-way, Inc. July 2014 - Present
Banfield Pet Hospital May 2013 - July 2014
ARRIS Group, Inc August 2008 - May 2013
Convergys January 1999 - July 2008
Gateway Incorporated July 1998 - January 1999
Carden Christian Academy August 1996 - June 1998
Makua Lani Christian School August 1994 - June 1996
Skills
Process Improvement, Global Cross-Cultural..., Instructional Design, Training Delivery, Curriculum Development, Editing, Instructor-led Training, E-Learning, Research, Needs Analysis, Business Strategy, Call Center, Sales, Sales Presentations, Performance Consulting, Customer Service, Cross-cultural..., Mentoring, Adult Learning..., New Business Development, Cross-cultural Teams, Cross-cultural Education, Software Development..., Telecommunications, Satellite TV, Satellite Radio, Cable Broadband, VoIP, Learning Management..., Web-based Surveys, SharePoint, PeopleSoft, WebEx, Captivate, GoToMeeting, SnagIt, Microsoft Word, PowerPoint, Microsoft Excel, Adobe Acrobat, Visio, Author-it, Program Management, Employee Training, Adult Education, ADDIE, Call Centers
Education
University of Phoenix 2000 — 2001
M.B.A., Global Management
Michigan State University 1987 — 1992
B.A. (2), History Education and Humanities
Rockford High School
Con-way, Inc. July 2014 - Present
Banfield Pet Hospital May 2013 - July 2014
ARRIS Group, Inc August 2008 - May 2013
Convergys January 1999 - July 2008
Gateway Incorporated July 1998 - January 1999
Carden Christian Academy August 1996 - June 1998
Makua Lani Christian School August 1994 - June 1996
Skills
Process Improvement, Global Cross-Cultural..., Instructional Design, Training Delivery, Curriculum Development, Editing, Instructor-led Training, E-Learning, Research, Needs Analysis, Business Strategy, Call Center, Sales, Sales Presentations, Performance Consulting, Customer Service, Cross-cultural..., Mentoring, Adult Learning..., New Business Development, Cross-cultural Teams, Cross-cultural Education, Software Development..., Telecommunications, Satellite TV, Satellite Radio, Cable Broadband, VoIP, Learning Management..., Web-based Surveys, SharePoint, PeopleSoft, WebEx, Captivate, GoToMeeting, SnagIt, Microsoft Word, PowerPoint, Microsoft Excel, Adobe Acrobat, Visio, Author-it, Program Management, Employee Training, Adult Education, ADDIE, Call Centers
Education
University of Phoenix 2000 — 2001
M.B.A., Global Management
Michigan State University 1987 — 1992
B.A. (2), History Education and Humanities
Rockford High School
Michelle Seitz Michelle Seitz's Convergys Experience July 1989 - June 2012
Job Sr. Business Systems Analyst at Luxottica Retail EyeMed
Industry Computer Software
Experience
Luxottica Retail - EyeMed May 2014 - Present
CH Mack, Inc. August 2012 - March 2014
Convergys July 1989 - June 2012
Crowe Chizek & Company June 1987 - June 1989
Skills
Requirements Analysis, SDLC, Business Analysis, Telecommunications..., Data Analysis, Systems Analysis, Process Improvement, Software Project..., Program Management, Healthcare Information...
Education
Miami University 1983 — 1987
BS, Computer Systems Analysis
Luxottica Retail - EyeMed May 2014 - Present
CH Mack, Inc. August 2012 - March 2014
Convergys July 1989 - June 2012
Crowe Chizek & Company June 1987 - June 1989
Skills
Requirements Analysis, SDLC, Business Analysis, Telecommunications..., Data Analysis, Systems Analysis, Process Improvement, Software Project..., Program Management, Healthcare Information...
Education
Miami University 1983 — 1987
BS, Computer Systems Analysis
Steve Tiberio Steve Tiberio's Convergys Experience July 2006 - May 2008
Job Director of Customer Service
Industry Apparel & Fashion
Experience
Carhartt December 2011 - Present
Center One March 2010 - June 2011
Hewlett-Packard May 2008 - November 2009
Convergys July 2006 - May 2008
General Motors September 2003 - April 2006
General Motors April 2001 - August 2003
General Motors February 2000 - March 2001
Electronic Data Systems May 1997 - February 2000
Electronic Data Systems September 1994 - April 1997
Electronic Data Systems May 1986 - August 1994
Skills
Contact Centers, Call Center, Service Delivery, Vendor Management, Performance Management, Management, Account Management, Workforce Management, Outsourcing, BPO, Customer Experience, Customer Satisfaction, Process Improvement, Operations Management, Six Sigma, Sla, Business Process..., Change Management, CRM, Team Management, Call Centers, Strategy, Training, Budgets, Recruiting, Business Process, Cross-functional Team..., Telecommunications, Team Building, Program Management, Forecasting, Team Leadership, Business Analysis, Leadership
Education
Michigan State University
BA, Business Administration
Carhartt December 2011 - Present
Center One March 2010 - June 2011
Hewlett-Packard May 2008 - November 2009
Convergys July 2006 - May 2008
General Motors September 2003 - April 2006
General Motors April 2001 - August 2003
General Motors February 2000 - March 2001
Electronic Data Systems May 1997 - February 2000
Electronic Data Systems September 1994 - April 1997
Electronic Data Systems May 1986 - August 1994
Skills
Contact Centers, Call Center, Service Delivery, Vendor Management, Performance Management, Management, Account Management, Workforce Management, Outsourcing, BPO, Customer Experience, Customer Satisfaction, Process Improvement, Operations Management, Six Sigma, Sla, Business Process..., Change Management, CRM, Team Management, Call Centers, Strategy, Training, Budgets, Recruiting, Business Process, Cross-functional Team..., Telecommunications, Team Building, Program Management, Forecasting, Team Leadership, Business Analysis, Leadership
Education
Michigan State University
BA, Business Administration
Andrew Giddings Andrew Giddings's Convergys Experience 1992 - 1999
Job Owner/Consultant at Giddings Consulting
Industry Computer Software
Experience
Giddings Consulting January 2007 - Present
Convergys 1992 - 1999
Education
Michigan State University
Bachelor of Applied Science (B.A.Sc.), Computer Science
Giddings Consulting January 2007 - Present
Convergys 1992 - 1999
Education
Michigan State University
Bachelor of Applied Science (B.A.Sc.), Computer Science
Shelby Lucas's Convergys Experience May 2013 - Present
Job Customer Service And Sales Representative with DirecTV & Convergys
Industry Consumer Services
Experience
Convergys May 2013 - Present
McDonald's Corporation March 2011 - February 2013
Macy's October 2012 - January 2013
GameStop September 2011 - January 2012
Skills
Apparel, Video Games, Customer Service, Facebook, Restaurants, Food Preparation, Microsoft Office, Cashiering, Food & Beverage, Restaurant Management, Inventory Management, Food Safety, Teamwork, Sales, Telephone Skills, Food Service, Data Entry, Microsoft Excel, Cash Handling Experience, Customer Satisfaction, Purchasing, Photoshop, Cash Register, PowerPoint, Microsoft Word, Critical Thinking, Cooking, Time Management
Education
University of Phoenix 2011 — 2018
Bachelor's degree, Psychology, B+
Miami University 2010 — 2011
English, Creative Writing, B+
Hamilton High School 2007 — 2010
Diploma
Convergys May 2013 - Present
McDonald's Corporation March 2011 - February 2013
Macy's October 2012 - January 2013
GameStop September 2011 - January 2012
Skills
Apparel, Video Games, Customer Service, Facebook, Restaurants, Food Preparation, Microsoft Office, Cashiering, Food & Beverage, Restaurant Management, Inventory Management, Food Safety, Teamwork, Sales, Telephone Skills, Food Service, Data Entry, Microsoft Excel, Cash Handling Experience, Customer Satisfaction, Purchasing, Photoshop, Cash Register, PowerPoint, Microsoft Word, Critical Thinking, Cooking, Time Management
Education
University of Phoenix 2011 — 2018
Bachelor's degree, Psychology, B+
Miami University 2010 — 2011
English, Creative Writing, B+
Hamilton High School 2007 — 2010
Diploma
Danyal Tant Danyal Tant's Convergys Experience July 2012 - October 2012
Job Restaurants Professional
Industry Restaurants
Experience
Convergys July 2012 - October 2012
TGI Fridays 2009 - 2012
Accounts Receivable Solutions, LLC October 2008 - February 2009
Skills
Customer Service..., Customer Service..., Hosted, Server+, Microsoft Suites
Education
Middle Tennessee State University 2009 — 2010
Sycamore High School 2004 — 2009
Convergys July 2012 - October 2012
TGI Fridays 2009 - 2012
Accounts Receivable Solutions, LLC October 2008 - February 2009
Skills
Customer Service..., Customer Service..., Hosted, Server+, Microsoft Suites
Education
Middle Tennessee State University 2009 — 2010
Sycamore High School 2004 — 2009
Grace Ty's Convergys Experience 2012 - Present
Job Recruiting, Employee Relations or Retention Specialist
Industry Human Resources
Experience
Convergys 2012 - Present
American InterContinental University March 2012 - May 2012
Eminata Group - Reeves College Lloydminster 2010 - 2011
IP e-Game Ventures Inc. 2004 - 2009
Assumption College 2004 - 2007
CIM Technologies, Inc. 2002 - 2003
Persona DTP & Design 1998 - 1999
Skills
Customer Relations, Marketing Communications, New Business Development, Strategic Planning, Event Management, Account Management, Microsoft Office, Operations Management, Coaching, Employee Relations, Interviews, Leadership, Training, Change Management, Management, Quality Assurance, Public Relations, Online Advertising, Recruiting, Team Management, Program Management, Market Research, Customer Service, Business Development, Marketing Strategy, Leadership Development, Marketing, PowerPoint, Team Building, Employee Engagement, Human Resources, Team Leadership, Talent Management, Employee Training, Performance Management, Organizational..., College Recruiting, Conflict Resolution, Career Development
Education
Portland State University 2012 — 2012
Certificate, Human Resources Management
University of the Philippines 1999 — 2004
Master of Arts (M.A.), Communication Research
Miriam College 1994 — 1998
Bachelor of Arts (B.A.), Communication Arts
Convergys 2012 - Present
American InterContinental University March 2012 - May 2012
Eminata Group - Reeves College Lloydminster 2010 - 2011
IP e-Game Ventures Inc. 2004 - 2009
Assumption College 2004 - 2007
CIM Technologies, Inc. 2002 - 2003
Persona DTP & Design 1998 - 1999
Skills
Customer Relations, Marketing Communications, New Business Development, Strategic Planning, Event Management, Account Management, Microsoft Office, Operations Management, Coaching, Employee Relations, Interviews, Leadership, Training, Change Management, Management, Quality Assurance, Public Relations, Online Advertising, Recruiting, Team Management, Program Management, Market Research, Customer Service, Business Development, Marketing Strategy, Leadership Development, Marketing, PowerPoint, Team Building, Employee Engagement, Human Resources, Team Leadership, Talent Management, Employee Training, Performance Management, Organizational..., College Recruiting, Conflict Resolution, Career Development
Education
Portland State University 2012 — 2012
Certificate, Human Resources Management
University of the Philippines 1999 — 2004
Master of Arts (M.A.), Communication Research
Miriam College 1994 — 1998
Bachelor of Arts (B.A.), Communication Arts
Shawn Struckhoff Shawn Struckhoff's Convergys Experience December 2011 - March 2013
Job Digital Banking and Social Media Supervisor at Commerce Bank
Industry Banking
Experience
Commerce Bank March 2013 - Present
Convergys December 2011 - March 2013
Commerce Bank September 2005 - December 2011
Convergys 2001 - 2005
Skills
Banking, Call Center, Call Centers, Team Building, Project Planning, Coaching, Customer Service, Customer Satisfaction, Analysis, Sales, Vendor Management, Process Improvement, Performance Management
Education
Missouri Baptist University 1997 — 1998
Missouri Baptist University
Music Education
Commerce Bank March 2013 - Present
Convergys December 2011 - March 2013
Commerce Bank September 2005 - December 2011
Convergys 2001 - 2005
Skills
Banking, Call Center, Call Centers, Team Building, Project Planning, Coaching, Customer Service, Customer Satisfaction, Analysis, Sales, Vendor Management, Process Improvement, Performance Management
Education
Missouri Baptist University 1997 — 1998
Missouri Baptist University
Music Education
Tim Ruggiero's Convergys Experience April 1997 - February 1999
Job Learning & Performance Improvement Expert
Industry Insurance
Experience
State Farm Insurance January 2008 - Present
T-Mobile January 2000 - January 2008
TCI Cable March 1999 - December 1999
Convergys April 1997 - February 1999
Skills
Process Improvement, Project Management, Training, Training Delivery, Performance Improvement, Employee Training, Mentoring, Leadership, Team Leadership, E-Learning, Management, Instructional Design, Needs Analysis, Curriculum Design
Education
Miami University
M.A., Political Science
University of Dayton
B.A., Political Science
State Farm Insurance January 2008 - Present
T-Mobile January 2000 - January 2008
TCI Cable March 1999 - December 1999
Convergys April 1997 - February 1999
Skills
Process Improvement, Project Management, Training, Training Delivery, Performance Improvement, Employee Training, Mentoring, Leadership, Team Leadership, E-Learning, Management, Instructional Design, Needs Analysis, Curriculum Design
Education
Miami University
M.A., Political Science
University of Dayton
B.A., Political Science
Steven Oprea's Convergys Experience May 1993 - January 1995
Job Sr. Marketing Advisor at Shell Oil Company
Industry Oil & Energy
Experience
Shell Oil Company August 2013 - Present
Infovine October 2009 - August 2013
Key Energy Services May 2006 - October 2009
Continental Airlines December 1997 - May 2006
Aztec Party and Tent Rentals January 1995 - December 1997
Convergys May 1993 - January 1995
Kaplan Test Prep and Admissions May 1988 - September 1990
Skills
marketing, communications, project management, Direct Marketing, B2B, Digital Printing, Social Media, Oil, Marketing, Fundraising, Direct Mail, Communication, Project Management, Marketing Strategy, Facebook, Advertising, Email Marketing, Petroleum, Internal Communications, Trade Shows, Creative Direction, Social Media Marketing, Digital Media, Integrated Marketing, Management, B2B Marketing, Leadership, Marketing Communications, Corporate Branding, Marketing Management, Lead Generation, Brand Development, Training, Digital Marketing, Online Marketing, Interactive Marketing, Brand Awareness, Brand Management, Product Marketing, Multi-channel Marketing, Market Planning, Corporate Communications, Relationship Marketing, Online Advertising, Competitive Analysis, Database Marketing, Web Analytics, Loyalty Marketing, Market Research, Creative Strategy
Education
Michigan State University 1986 — 1990
BA, French, Liberal Arts, Honors College
Shell Oil Company August 2013 - Present
Infovine October 2009 - August 2013
Key Energy Services May 2006 - October 2009
Continental Airlines December 1997 - May 2006
Aztec Party and Tent Rentals January 1995 - December 1997
Convergys May 1993 - January 1995
Kaplan Test Prep and Admissions May 1988 - September 1990
Skills
marketing, communications, project management, Direct Marketing, B2B, Digital Printing, Social Media, Oil, Marketing, Fundraising, Direct Mail, Communication, Project Management, Marketing Strategy, Facebook, Advertising, Email Marketing, Petroleum, Internal Communications, Trade Shows, Creative Direction, Social Media Marketing, Digital Media, Integrated Marketing, Management, B2B Marketing, Leadership, Marketing Communications, Corporate Branding, Marketing Management, Lead Generation, Brand Development, Training, Digital Marketing, Online Marketing, Interactive Marketing, Brand Awareness, Brand Management, Product Marketing, Multi-channel Marketing, Market Planning, Corporate Communications, Relationship Marketing, Online Advertising, Competitive Analysis, Database Marketing, Web Analytics, Loyalty Marketing, Market Research, Creative Strategy
Education
Michigan State University 1986 — 1990
BA, French, Liberal Arts, Honors College
Lynn Hutchison, MBA Lynn Hutchison, MBA's Convergys Experience 2009 - 2013
Job Analyst at Kwictec
Industry Telecommunications
Experience
Kwictec Consulting LLC 2001 - Present
Medtronic April 2015 - August 2015
ELT Consulting, Inc. November 2014 - February 2015
Hilton Worldwide May 2014 - October 2014
FedEx February 2014 - May 2014
International Paper 2013 - 2013
Convergys 2009 - 2013
Primus Telecommunications Group, Inc. 1998 - 2001
Interphone 1996 - 1997
Inapa - Investimentos, Participações e Gestão SA 1993 - 1995
Skills
Telecommunications, Product Management, Project Management, B2B, Account Management, Sales, Team Building, Product Development, Contract Negotiation, New Business Development, Strategic Planning, Sales Management, Key Account Management, Marketing Strategy, International Business, Sales Process, Strategic Partnerships, Team Management, Customer Service, Strategy, Negotiation, Business Strategy, Business Planning, P&L Management, Solution Selling, Marketing Management, Team Leadership, International Sales, Start-ups, Operations Management, Market Research, Portuguese, Spanish, Channel Management, Telephony, Consultative Selling, Customer Relations, Strategy Development, Multilingual, Budgeting, Latin America, Key Account Development, Contract Negotiations, Business Analysis, Data Analysis, Analytics, Market Analysis, Software System Analysis
Education
Thunderbird School of Global Management 1990 — 1991
MBA, International Marketing and Management
Mills College
B.A., Arts
Kwictec Consulting LLC 2001 - Present
Medtronic April 2015 - August 2015
ELT Consulting, Inc. November 2014 - February 2015
Hilton Worldwide May 2014 - October 2014
FedEx February 2014 - May 2014
International Paper 2013 - 2013
Convergys 2009 - 2013
Primus Telecommunications Group, Inc. 1998 - 2001
Interphone 1996 - 1997
Inapa - Investimentos, Participações e Gestão SA 1993 - 1995
Skills
Telecommunications, Product Management, Project Management, B2B, Account Management, Sales, Team Building, Product Development, Contract Negotiation, New Business Development, Strategic Planning, Sales Management, Key Account Management, Marketing Strategy, International Business, Sales Process, Strategic Partnerships, Team Management, Customer Service, Strategy, Negotiation, Business Strategy, Business Planning, P&L Management, Solution Selling, Marketing Management, Team Leadership, International Sales, Start-ups, Operations Management, Market Research, Portuguese, Spanish, Channel Management, Telephony, Consultative Selling, Customer Relations, Strategy Development, Multilingual, Budgeting, Latin America, Key Account Development, Contract Negotiations, Business Analysis, Data Analysis, Analytics, Market Analysis, Software System Analysis
Education
Thunderbird School of Global Management 1990 — 1991
MBA, International Marketing and Management
Mills College
B.A., Arts
Sara Bradberry Sara Bradberry's Convergys Experience October 2011 - January 2012
Job Recruiter at AAA Allied Group
Industry Human Resources
Experience
AAA Allied Group February 2012 - Present
Convergys October 2011 - January 2012
Cincinnati Children's Hospital Medical Center July 2011 - September 2011
Cengage Learning May 2010 - July 2011
Miami University 2010 - 2011
Skills
Recruiting, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Interviews, College Recruiting, Employee Benefits, Human Resources, HRIS, Succession Planning, Deferred Compensation, Talent Management, Employee Engagement
Education
Miami University 2007 — 2011
Bachelors, Management and Leadership, Sociology
AAA Allied Group February 2012 - Present
Convergys October 2011 - January 2012
Cincinnati Children's Hospital Medical Center July 2011 - September 2011
Cengage Learning May 2010 - July 2011
Miami University 2010 - 2011
Skills
Recruiting, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Interviews, College Recruiting, Employee Benefits, Human Resources, HRIS, Succession Planning, Deferred Compensation, Talent Management, Employee Engagement
Education
Miami University 2007 — 2011
Bachelors, Management and Leadership, Sociology
Ted Schwing's Convergys Experience May 1996 - November 2011
Job CEO & Rod Buider at Timeless Fishing Rods
Industry Fishery
Experience
Retired November 2011 - Present
Timeless Fishing Rods September 2005 - Present
Convergys May 1996 - November 2011
General Dynamics September 1978 - January 1994
Skills
BPO, Requirements Analysis, Hardware, Process Improvement, Cross-functional Team..., Business Analysis, SDLC, PMO, Outsourcing, Time Management, Disaster Recovery, Selling, Service Delivery, Program Management, Call Center, Vendor Management, Change Management, Project Management, PMP, Software Project..., Call Centers, Integration, Telecommunications, Resource Management, ITIL, IT Management, CRM
Education
National University 1982 — 1984
MBA, Management
Miami University 1967 — 1973
BS, Computer Science
Retired November 2011 - Present
Timeless Fishing Rods September 2005 - Present
Convergys May 1996 - November 2011
General Dynamics September 1978 - January 1994
Skills
BPO, Requirements Analysis, Hardware, Process Improvement, Cross-functional Team..., Business Analysis, SDLC, PMO, Outsourcing, Time Management, Disaster Recovery, Selling, Service Delivery, Program Management, Call Center, Vendor Management, Change Management, Project Management, PMP, Software Project..., Call Centers, Integration, Telecommunications, Resource Management, ITIL, IT Management, CRM
Education
National University 1982 — 1984
MBA, Management
Miami University 1967 — 1973
BS, Computer Science
Robin Justin Robin Justin's Convergys Experience 2005 - 2006
Job VP Learning & Development at Alliance Catholic Credit Union
Industry Banking
Experience
Alliance Catholic Credit Union September 2012 - Present
Lake Trust Credit Union March 2006 - September 2012
Convergys 2005 - 2006
Metrobank September 2001 - June 2005
Metrobank September 1998 - September 2001
Skills
Public Speaking, Plannning, Coaching, Organizational..., Leadership Development, Employee Engagement, Performance Management, Leadership, Training, Strategic Planning, Team Building, Process Improvement, Change Management, Project Management, Banking, Employee Relations, Customer Service, Instructional Design, Workshop Facilitation, Employee Training, Business Process..., Staff Development, Performance Improvement, Project Planning, Executive Coaching, Training Delivery, Onboarding, Organizational..., Culture Change, Succession Planning, Workforce Planning, Human Resources, Management Consulting, Strategy
Education
Michigan State University 2007 — 2012
MA, Higher, Adult, and Lifelong Education
University of Phoenix/Livonia Campus 2000 — 2004
Bachelor of Science, Business Management
University of Phoenix/Livonia Campus 2000 — 2004
Bachelor of Science, Marketing
Alliance Catholic Credit Union September 2012 - Present
Lake Trust Credit Union March 2006 - September 2012
Convergys 2005 - 2006
Metrobank September 2001 - June 2005
Metrobank September 1998 - September 2001
Skills
Public Speaking, Plannning, Coaching, Organizational..., Leadership Development, Employee Engagement, Performance Management, Leadership, Training, Strategic Planning, Team Building, Process Improvement, Change Management, Project Management, Banking, Employee Relations, Customer Service, Instructional Design, Workshop Facilitation, Employee Training, Business Process..., Staff Development, Performance Improvement, Project Planning, Executive Coaching, Training Delivery, Onboarding, Organizational..., Culture Change, Succession Planning, Workforce Planning, Human Resources, Management Consulting, Strategy
Education
Michigan State University 2007 — 2012
MA, Higher, Adult, and Lifelong Education
University of Phoenix/Livonia Campus 2000 — 2004
Bachelor of Science, Business Management
University of Phoenix/Livonia Campus 2000 — 2004
Bachelor of Science, Marketing
Jeremy Ketchum, MBA Jeremy Ketchum, MBA's Convergys Experience October 2008 - February 2009
Job Senior IT Systems Engineer
Industry Information Technology and Services
Experience
EverBank March 2015 - Present
EverBank March 2013 - Present
St. Louis IT Pro August 2011 - Present
Forensic IT January 2012 - March 2013
Datotel April 2010 - January 2012
Custom Communications/AT&T October 2009 - April 2010
Custom Communications/AT&T February 2009 - October 2009
Convergys October 2008 - February 2009
Convergys April 2008 - October 2008
Skills
Excellent customer..., Hard Worker, Excellent time..., Very Efficient, Very Motivated, Very Knowlegable, NetApp, Veritas, Sybase, Oracle SQL, Wireshark, Omnipeek, Process Explorer, Process Monitor, OSI Model, Microsoft SQL Server, Crash Dump Analysis, WinDbg, Blue Screen, Rockwell, Debugging Code, PLC Allen Bradley, HMIs, Real-time Control..., Root Cause Analysis, Windows Server, VMware, VMware ESX, RSView 32, RSLinx, WSUS, Active Directory, Putty, Communication Protocols, Windows Logs, Windows Sysinternals, Systems Analysis, Windows, Customer Service, Servers, Troubleshooting, Technical Support, Virtualization, Operating Systems, Information Technology, Databases, Disaster Recovery, Networking
Education
Missouri Baptist University 2009 — 2011
M.B.A., Business
Missouri Baptist University 2006 — 2009
B.S., Computer Science / Business
Jefferson College 2004 — 2006
Computer Science, Computer Science
Lindbergh High School 1999 — 2003
General
EverBank March 2015 - Present
EverBank March 2013 - Present
St. Louis IT Pro August 2011 - Present
Forensic IT January 2012 - March 2013
Datotel April 2010 - January 2012
Custom Communications/AT&T October 2009 - April 2010
Custom Communications/AT&T February 2009 - October 2009
Convergys October 2008 - February 2009
Convergys April 2008 - October 2008
Skills
Excellent customer..., Hard Worker, Excellent time..., Very Efficient, Very Motivated, Very Knowlegable, NetApp, Veritas, Sybase, Oracle SQL, Wireshark, Omnipeek, Process Explorer, Process Monitor, OSI Model, Microsoft SQL Server, Crash Dump Analysis, WinDbg, Blue Screen, Rockwell, Debugging Code, PLC Allen Bradley, HMIs, Real-time Control..., Root Cause Analysis, Windows Server, VMware, VMware ESX, RSView 32, RSLinx, WSUS, Active Directory, Putty, Communication Protocols, Windows Logs, Windows Sysinternals, Systems Analysis, Windows, Customer Service, Servers, Troubleshooting, Technical Support, Virtualization, Operating Systems, Information Technology, Databases, Disaster Recovery, Networking
Education
Missouri Baptist University 2009 — 2011
M.B.A., Business
Missouri Baptist University 2006 — 2009
B.S., Computer Science / Business
Jefferson College 2004 — 2006
Computer Science, Computer Science
Lindbergh High School 1999 — 2003
General
Jeffrey Laydon Jeffrey Laydon's Convergys Experience December 2010 - September 2014
Job Municipal Sales Rep at B & D Enterprises, Inc.
Industry Information Technology and Services
Experience
B & D Enterprises, Inc. March 2015 - Present
Convergys December 2010 - September 2014
Florida Bar 18th Judicial Circuit Grievance Committee November 2009 - November 2012
Self Employed April 2008 - December 2010
IBM 1996 - 2008
AT&T/Lucent 1984 - 1996
Southwestern Bell 1979 - 1984
Skills
Leadership, Integration, Requirements Analysis, SDLC, Business Analysis, Training, Customer Satisfaction, Analysis, Business Intelligence, System Administration, Microsoft Word, Quality Assurance, Microsoft Excel, PowerPoint, Banking, Public Relations, CRM, Testing, Software Development, Event Planning, Telecommunications, Time Management
Education
Milwaukee Area Technical College
A.A.A., Marketing
Nova Southeastern University
B.S., Business, Professional Management
B & D Enterprises, Inc. March 2015 - Present
Convergys December 2010 - September 2014
Florida Bar 18th Judicial Circuit Grievance Committee November 2009 - November 2012
Self Employed April 2008 - December 2010
IBM 1996 - 2008
AT&T/Lucent 1984 - 1996
Southwestern Bell 1979 - 1984
Skills
Leadership, Integration, Requirements Analysis, SDLC, Business Analysis, Training, Customer Satisfaction, Analysis, Business Intelligence, System Administration, Microsoft Word, Quality Assurance, Microsoft Excel, PowerPoint, Banking, Public Relations, CRM, Testing, Software Development, Event Planning, Telecommunications, Time Management
Education
Milwaukee Area Technical College
A.A.A., Marketing
Nova Southeastern University
B.S., Business, Professional Management
Don Runyan Don Runyan's Convergys Experience November 2004 - December 2007
Job Business Development Executive
Industry Outsourcing/Offshoring
Experience
HP Enterprise Services March 2011 - Present
eBags July 2010 - February 2011
Sitel December 2008 - January 2010
TransFirst April 2008 - November 2008
Convergys November 2004 - December 2007
Finali Corporation March 2000 - November 2004
Electronic Data Systems October 1998 - March 2000
EDS November 1985 - October 1998
Skills
Vendor Relationships, Change Management, CRM, Vendor Management, Call Centers, BPO, Business Development, Offshore Outsourcing, Outsourcing, Service Delivery, Operations Management, Customer Engagement, P&L Management, Call Center, Leadership, Sales, Sales Management, Management, Process Improvement, Contact Centers, Account Management, Customer Satisfaction, Start-ups, Customer Experience, Strategy, Program Management, Customer Service, Business Intelligence, Telecommunications, Strategic Partnerships, Team Management, Business Process..., Cross-functional Team..., Customer Retention, SaaS, Team Leadership, Workforce Management, Executive Management, Performance Management, Enterprise Software, Solution Selling, Professional Services, Managed Services, Salesforce.com
Education
Michigan State University 1979 — 1980
MSW, Social Work
Michigan State University 1975 — 1979
BA, Social Science
HP Enterprise Services March 2011 - Present
eBags July 2010 - February 2011
Sitel December 2008 - January 2010
TransFirst April 2008 - November 2008
Convergys November 2004 - December 2007
Finali Corporation March 2000 - November 2004
Electronic Data Systems October 1998 - March 2000
EDS November 1985 - October 1998
Skills
Vendor Relationships, Change Management, CRM, Vendor Management, Call Centers, BPO, Business Development, Offshore Outsourcing, Outsourcing, Service Delivery, Operations Management, Customer Engagement, P&L Management, Call Center, Leadership, Sales, Sales Management, Management, Process Improvement, Contact Centers, Account Management, Customer Satisfaction, Start-ups, Customer Experience, Strategy, Program Management, Customer Service, Business Intelligence, Telecommunications, Strategic Partnerships, Team Management, Business Process..., Cross-functional Team..., Customer Retention, SaaS, Team Leadership, Workforce Management, Executive Management, Performance Management, Enterprise Software, Solution Selling, Professional Services, Managed Services, Salesforce.com
Education
Michigan State University 1979 — 1980
MSW, Social Work
Michigan State University 1975 — 1979
BA, Social Science
Roosevelt Montgomery Roosevelt Montgomery's Convergys Experience August 1998 - January 2001
Job Director of Contact Center Services
Industry Telecommunications
Experience
Covista Communications December 2009 - Present
Supportseven November 2005 - December 2009
Metron North America March 2003 - January 2005
Covista Communications January 2001 - March 2003
Convergys August 1998 - January 2001
Education
University of California, Irvine 1995 — 1996
Middle Tennessee State University 1989 — 1994
National School of Business and Technology
Finance
Covista Communications December 2009 - Present
Supportseven November 2005 - December 2009
Metron North America March 2003 - January 2005
Covista Communications January 2001 - March 2003
Convergys August 1998 - January 2001
Education
University of California, Irvine 1995 — 1996
Middle Tennessee State University 1989 — 1994
National School of Business and Technology
Finance
Rebecca Face Rebecca Face's Convergys Experience May 2000 - March 2006
Job Talent Acquisition Manager at Givaudan
Industry Food & Beverages
Experience
Givaudan October 2013 - Present
Self Employed March 2006 - August 2014
Midwest Health Insurance Associates, LLC January 2013 - July 2014
Anthem Blue Cross and Blue Shield November 2009 - December 2012
Convergys May 2000 - March 2006
Fidelity Investments August 1994 - May 2000
CBS Personnel November 1989 - August 1994
Skills
Onboarding, Talent Management, College Recruiting, Applicant Tracking..., Technical Recruiting, Recruiting, Internet Recruiting, Employee Relations, Employee Engagement, Performance Management, Benefits Negotiation, Sourcing, Screening, Job Fairs, HRIS, Human Resources, Staffing Services, Resume Writing, Deferred Compensation, Workforce Planning
Education
Miami University 1983 — 1987
Bachelor of Arts (B.A.), Sociology (minor in Social Work)
Hoover High School
Givaudan October 2013 - Present
Self Employed March 2006 - August 2014
Midwest Health Insurance Associates, LLC January 2013 - July 2014
Anthem Blue Cross and Blue Shield November 2009 - December 2012
Convergys May 2000 - March 2006
Fidelity Investments August 1994 - May 2000
CBS Personnel November 1989 - August 1994
Skills
Onboarding, Talent Management, College Recruiting, Applicant Tracking..., Technical Recruiting, Recruiting, Internet Recruiting, Employee Relations, Employee Engagement, Performance Management, Benefits Negotiation, Sourcing, Screening, Job Fairs, HRIS, Human Resources, Staffing Services, Resume Writing, Deferred Compensation, Workforce Planning
Education
Miami University 1983 — 1987
Bachelor of Arts (B.A.), Sociology (minor in Social Work)
Hoover High School
Paula Hale Bowling Paula Hale Bowling's Convergys Experience July 2014 - April 2015
Job CNA
Industry Hospital & Health Care
Experience
CNA 2007 - Present
Convergys July 2014 - April 2015
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Training, Vendor Management, Outsourcing, Leadership, Coaching, Strategic Planning, Team Leadership, Team Management
Education
Mineral Area College 1992 — 1995
Business, Management, Marketing, and Related Support Services
CNA 2007 - Present
Convergys July 2014 - April 2015
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Training, Vendor Management, Outsourcing, Leadership, Coaching, Strategic Planning, Team Leadership, Team Management
Education
Mineral Area College 1992 — 1995
Business, Management, Marketing, and Related Support Services
Shawn Mills's Convergys Experience 2009 - 2010
Job Registered Nurse at TrustPoint Hospital
Industry Hospital & Health Care
Experience
TrustPoint Hospital August 2014 - Present
Student Nurse September 2011 - April 2014
Convergys 2009 - 2010
Pepperidge Farm May 2000 - March 2009
Convergys July 2005 - August 2006
EcoWater Systems LLC April 1998 - May 2000
Skills
Registered Nurses, Nursing, Nursing Care, Vital Signs, Medication..., Wound Care, Catheters, Communication, Problem Solving, Team Management, Teamwork, Team-oriented
Education
Motlow State Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Middle Tennessee State University 2010 — 2010
Psychology
Utah State University 2009 — 2010
General Studies
TrustPoint Hospital August 2014 - Present
Student Nurse September 2011 - April 2014
Convergys 2009 - 2010
Pepperidge Farm May 2000 - March 2009
Convergys July 2005 - August 2006
EcoWater Systems LLC April 1998 - May 2000
Skills
Registered Nurses, Nursing, Nursing Care, Vital Signs, Medication..., Wound Care, Catheters, Communication, Problem Solving, Team Management, Teamwork, Team-oriented
Education
Motlow State Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Middle Tennessee State University 2010 — 2010
Psychology
Utah State University 2009 — 2010
General Studies
Ivan Theobalds Ivan Theobalds's Convergys Experience July 2007 - December 2008
Job Quality Analyst II at Value Options
Industry Education Management
Experience
ValueOptions, Inc.® March 2014 - Present
NSDC April 2009 - April 2013
Convergys July 2007 - December 2008
Skills
Data Analysis, Microsoft Office, Financial Analysis, Leadership, Management, Analysis, Process Improvement, Research, Software Documentation, Business Strategy, Databases, Project Management, Strategic Planning, Healthcare, Customer Service
Education
University of Connecticut 2014 — 2015
Master's Degree, Business Analytics and Project Management
University of North Florida 2006 — 2007
Master's Degree, Health Administration
Midwestern State University 2002 — 2004
Bachelor's Degree, Business Computer Information Systems
ValueOptions, Inc.® March 2014 - Present
NSDC April 2009 - April 2013
Convergys July 2007 - December 2008
Skills
Data Analysis, Microsoft Office, Financial Analysis, Leadership, Management, Analysis, Process Improvement, Research, Software Documentation, Business Strategy, Databases, Project Management, Strategic Planning, Healthcare, Customer Service
Education
University of Connecticut 2014 — 2015
Master's Degree, Business Analytics and Project Management
University of North Florida 2006 — 2007
Master's Degree, Health Administration
Midwestern State University 2002 — 2004
Bachelor's Degree, Business Computer Information Systems
Mike Cholak Mike Cholak's Convergys Experience January 2009 - Present
Job Vice President & General Manager, Convergys Analytic Solutions
Industry Market Research
Experience
Convergys January 2009 - Present
Convergys 2001 - 2009
MATRIXX Marketing Research 1991 - 2001
Skills
Voice of the Customer, Customer Satisfaction, Analytics, Customer Experience, Customer Service, Survey Research, Market Research, Customer Insight, Call Center, Speech Analytics, Text Analytics, Process Improvement, Call Centers, Solution Selling, Product Management, CRM, Vendor Management, BPO, Customer Acquisition, Forecasting, Outsourcing, Financial Services, Sales Operations, Contact Centers, Market Analysis, Competitive Analysis, Leadership, P&L Management, Cross-functional Team..., Strategy, Segmentation, Start-ups, Team Management, Lead Generation, Strategic Partnerships, Business Development, Marketing Research, Professional Services, SaaS, Go-to-market Strategy, Executive Management
Education
University of Cincinnati College of Business 1985 — 1986
MBA, Marketing
Miami University 1979 — 1983
Bachelors, Business - Management
Convergys January 2009 - Present
Convergys 2001 - 2009
MATRIXX Marketing Research 1991 - 2001
Skills
Voice of the Customer, Customer Satisfaction, Analytics, Customer Experience, Customer Service, Survey Research, Market Research, Customer Insight, Call Center, Speech Analytics, Text Analytics, Process Improvement, Call Centers, Solution Selling, Product Management, CRM, Vendor Management, BPO, Customer Acquisition, Forecasting, Outsourcing, Financial Services, Sales Operations, Contact Centers, Market Analysis, Competitive Analysis, Leadership, P&L Management, Cross-functional Team..., Strategy, Segmentation, Start-ups, Team Management, Lead Generation, Strategic Partnerships, Business Development, Marketing Research, Professional Services, SaaS, Go-to-market Strategy, Executive Management
Education
University of Cincinnati College of Business 1985 — 1986
MBA, Marketing
Miami University 1979 — 1983
Bachelors, Business - Management
Jenny Barbieri Jenny Barbieri's Convergys Experience August 2010 - September 2011
Job Fulfillment Supervisor at Bloomingdale's
Industry Retail
Experience
Bloomingdale's December 2011 - Present
Pinocchino's Marionette Theatre January 2011 - April 2013
Convergys August 2010 - September 2011
Mad Cow Theatre 2005 - 2010
Sands Theater Center 2006 - 2008
Bach Festival Society of Winter Park January 2004 - May 2006
Skills
Customer Service, Non-profit..., Grant Writing, Clerical Work, Bookkeeping, Promotions, Retail, Cashiering, Acting, Singing, Stage Management, Event Planning, Theatre, Accounting, Musical Theatre, Performing Arts, Stage, Social Media, Event Management, Theatrical Production, Entertainment, Public Speaking
Education
Millikin University 1995 — 1999
Bachelor of Fine Arts (B.F.A.), Musical Theatre
The Chicago academy for the arts 1994 — 1995
High School Diploma , Musical Theatre
Bloomingdale's December 2011 - Present
Pinocchino's Marionette Theatre January 2011 - April 2013
Convergys August 2010 - September 2011
Mad Cow Theatre 2005 - 2010
Sands Theater Center 2006 - 2008
Bach Festival Society of Winter Park January 2004 - May 2006
Skills
Customer Service, Non-profit..., Grant Writing, Clerical Work, Bookkeeping, Promotions, Retail, Cashiering, Acting, Singing, Stage Management, Event Planning, Theatre, Accounting, Musical Theatre, Performing Arts, Stage, Social Media, Event Management, Theatrical Production, Entertainment, Public Speaking
Education
Millikin University 1995 — 1999
Bachelor of Fine Arts (B.F.A.), Musical Theatre
The Chicago academy for the arts 1994 — 1995
High School Diploma , Musical Theatre
Brian Defferding's Convergys Experience 2004 - 2010
Job Freelance Illustrator
Industry Arts and Crafts
Experience
Appleton Stainless, Inc. 2010 - Present
Deftoons Comics June 2005 - Present
Deftoons 2005 - Present
Convergys 2004 - 2010
Skills
Art, Illustration, Graphic Design, Photoshop, Illustrator, Voice Acting, Voice Over, Drawing, Creative Writing, Social Media, Fine Art, Digital Illustration, Painting, Character Animation, Mac, Animation, Digital Photography, Comic Books, Storyboarding, Creative Direction, Logo Design
Education
Minneapolis College of Art and Design 1998 — 2001
Bachelors, Comic Illustration
Appleton Stainless, Inc. 2010 - Present
Deftoons Comics June 2005 - Present
Deftoons 2005 - Present
Convergys 2004 - 2010
Skills
Art, Illustration, Graphic Design, Photoshop, Illustrator, Voice Acting, Voice Over, Drawing, Creative Writing, Social Media, Fine Art, Digital Illustration, Painting, Character Animation, Mac, Animation, Digital Photography, Comic Books, Storyboarding, Creative Direction, Logo Design
Education
Minneapolis College of Art and Design 1998 — 2001
Bachelors, Comic Illustration
Robin de la Torre Lucas Robin de la Torre Lucas's Convergys Experience August 1999 - October 2011
Job Consultant at TEKsystems
Industry Outsourcing/Offshoring
Experience
TEKsystems May 2013 - Present
Convergys August 1999 - October 2011
Cincinati Bell Information Systems April 1994 - July 1999
Great Oaks Institute of Technology August 1976 - August 1987
Skills
Telecommunications, Excel, Microsoft Office, Business Analysis, SQL, Word, Customer Relations, Quality Assurance, Quality Center, Testing, Customer Service, Microsoft Word, Integration, Test Cases, Vendor Management, SDLC, Software Project..., Project Management, Microsoft Excel, Test Planning, Requirements Gathering, Visio, Process Improvement, Change Management, User Acceptance Testing, Requirements Analysis, Software Documentation, Manual Testing, Management, Business Requirements, SharePoint, Regression Testing, ITIL, Release Management, Systems Analysis, System Testing, Business Process, Waterfall
Education
Miami University
Morehead State University
BA, English/Political Science
TEKsystems May 2013 - Present
Convergys August 1999 - October 2011
Cincinati Bell Information Systems April 1994 - July 1999
Great Oaks Institute of Technology August 1976 - August 1987
Skills
Telecommunications, Excel, Microsoft Office, Business Analysis, SQL, Word, Customer Relations, Quality Assurance, Quality Center, Testing, Customer Service, Microsoft Word, Integration, Test Cases, Vendor Management, SDLC, Software Project..., Project Management, Microsoft Excel, Test Planning, Requirements Gathering, Visio, Process Improvement, Change Management, User Acceptance Testing, Requirements Analysis, Software Documentation, Manual Testing, Management, Business Requirements, SharePoint, Regression Testing, ITIL, Release Management, Systems Analysis, System Testing, Business Process, Waterfall
Education
Miami University
Morehead State University
BA, English/Political Science
Ernie Hendrix Ernie Hendrix's Convergys Experience January 2002 - November 2009
Job Lead Line Support Technician / OJT Trainer / Safety Officer @ Signature Flight Support
Industry Airlines/Aviation
Experience
Signature Flight Support March 2014 - Present
LS Technology Services, Inc. August 2012 - March 2014
Convergys January 2002 - November 2009
Convergys January 2000 - January 2002
Convergys January 1998 - January 2000
Marcus Cable January 1980 - July 1998
Camera America 1985 - 1989
United States Air Force 1976 - 1980
Skills
Process Improvement, Program Management, Change Management, Problem Solving, Project Management, Technology Expert, Six Sigma, Coaching, Business Management, Budget Management, Contract Management, Consultancy, Community Relations, Crisis Communications, Strategic Communications, IT Management, Key Account Management, Account Management, Accountability, Team Building, Crisis Management, Critical Thinking, Telecommunications, Team Leadership, SDLC, Integration, Budgets, Management, Requirements Analysis, Troubleshooting, Training, Enterprise Software, Security, Testing, Vendor Management, Enterprise Architecture, Software Development, Customer Satisfaction, Outsourcing, Business Analysis, Strategic Planning, Service Delivery, Leadership, Technical Support, Call Centers, System Deployment, Team Management, Billing Systems, Software Documentation, PMP
Education
ESI International 2011 — 2013
Professional Certification, Project Management Professional (PMP), TBD
Villanova University 2004 — 2004
Professional Certification, Six Sigma Green Belt, 4.0
National Cable Television Institute (NCTI) 1987 — 1991
Professional Certification, Broadband Engineering & Technology, 4.0
Mississippi Gulf Coast Community College 1982 — 1984
Professional License, Emergency Medical Technology/Technician (EMT Paramedic), 4.0
United States Air Force School of Applied Aerospace Sciences 1976 — 1977
Professional Certification, Telecommunications Equipment Repair, 4.0
Belaire High School 1972 — 1976
General Studies
Signature Flight Support March 2014 - Present
LS Technology Services, Inc. August 2012 - March 2014
Convergys January 2002 - November 2009
Convergys January 2000 - January 2002
Convergys January 1998 - January 2000
Marcus Cable January 1980 - July 1998
Camera America 1985 - 1989
United States Air Force 1976 - 1980
Skills
Process Improvement, Program Management, Change Management, Problem Solving, Project Management, Technology Expert, Six Sigma, Coaching, Business Management, Budget Management, Contract Management, Consultancy, Community Relations, Crisis Communications, Strategic Communications, IT Management, Key Account Management, Account Management, Accountability, Team Building, Crisis Management, Critical Thinking, Telecommunications, Team Leadership, SDLC, Integration, Budgets, Management, Requirements Analysis, Troubleshooting, Training, Enterprise Software, Security, Testing, Vendor Management, Enterprise Architecture, Software Development, Customer Satisfaction, Outsourcing, Business Analysis, Strategic Planning, Service Delivery, Leadership, Technical Support, Call Centers, System Deployment, Team Management, Billing Systems, Software Documentation, PMP
Education
ESI International 2011 — 2013
Professional Certification, Project Management Professional (PMP), TBD
Villanova University 2004 — 2004
Professional Certification, Six Sigma Green Belt, 4.0
National Cable Television Institute (NCTI) 1987 — 1991
Professional Certification, Broadband Engineering & Technology, 4.0
Mississippi Gulf Coast Community College 1982 — 1984
Professional License, Emergency Medical Technology/Technician (EMT Paramedic), 4.0
United States Air Force School of Applied Aerospace Sciences 1976 — 1977
Professional Certification, Telecommunications Equipment Repair, 4.0
Belaire High School 1972 — 1976
General Studies
Nathan Van De Voorde's Convergys Experience July 2007 - January 2011
Job Manager, Global Talent Acquisition Operations at Black & VeatchBuilding a World of Difference at Black & Veatch
Industry Mechanical or Industrial Engineering
Experience
Black & Veatch September 2013 - Present
Black & Veatch July 2011 - September 2013
Analysts International Corporation (AIC) January 2011 - June 2011
Convergys July 2007 - January 2011
Citi August 2005 - June 2007
NovaStar Financial 2004 - 2005
Triple I 2001 - 2004
Skills
Engineering, Project Control, Project Engineering, PMP, Electrical Engineering, Civil Engineering, Structural Engineers, Project Estimation, Compliance Management, BIM, Recruitment/Retention, Talent Acquisition, Compliance Audits, Program Management, Federal Regulations, Architecture, Engineering Design, Middle East, Jordan, Afghanistan, EPC, EPCM, Strategic HR, Recruiting, Temporary Placement, Human Resources, CRM, Interviews, Management, Onboarding, Talent Management, Regulations, Quality Auditing, Sourcing, Leadership, Personnel Management, Employee Relations, Workforce Planning, Technical Recruiting, Benefits Negotiation, Internet Recruiting, Hiring, Applicant Tracking..., Screening, College Recruiting, Networking
Education
MidAmerica Nazarene University
BA, Management and Human Relations
Black & Veatch September 2013 - Present
Black & Veatch July 2011 - September 2013
Analysts International Corporation (AIC) January 2011 - June 2011
Convergys July 2007 - January 2011
Citi August 2005 - June 2007
NovaStar Financial 2004 - 2005
Triple I 2001 - 2004
Skills
Engineering, Project Control, Project Engineering, PMP, Electrical Engineering, Civil Engineering, Structural Engineers, Project Estimation, Compliance Management, BIM, Recruitment/Retention, Talent Acquisition, Compliance Audits, Program Management, Federal Regulations, Architecture, Engineering Design, Middle East, Jordan, Afghanistan, EPC, EPCM, Strategic HR, Recruiting, Temporary Placement, Human Resources, CRM, Interviews, Management, Onboarding, Talent Management, Regulations, Quality Auditing, Sourcing, Leadership, Personnel Management, Employee Relations, Workforce Planning, Technical Recruiting, Benefits Negotiation, Internet Recruiting, Hiring, Applicant Tracking..., Screening, College Recruiting, Networking
Education
MidAmerica Nazarene University
BA, Management and Human Relations
John Malzahn John Malzahn's Convergys Experience 2010 - 2010
Job Cloud Solutions Marketing at Cisco Systems
Industry Information Technology and Services
Experience
Cisco Systems October 2010 - Present
Convergys 2010 - 2010
Microsoft 2007 - 2009
Fujitsu Network Communications 2005 - 2007
SBC Communications 2001 - 2005
Dell January 2000 - October 2001
BellSouth Communications 1997 - 2000
MCI Telecommunications 1986 - 1997
Skills
Cross-functional Team..., Business Strategy, Product Development, Strategic Planning, Cloud Computing, Product Management, Strategic Alliances, Go-to-market Strategy, Strategic Partnerships, Telecommunications, Product Marketing, E-commerce, Strategy, CRM, Start-ups, Management, Business Development, Leadership, Enterprise Software, Solution Selling, Competitive Analysis, Professional Services, Managed Services, Program Management, Business Alliances, Sales Operations, Data Center, SaaS, Integration, P&L Management, Partner Management, Business Planning, Sales, Marketing Management, Networking, Channel Partners, Marketing Strategy, Sales Enablement, Marketing, Demand Generation, Mergers & Acquisitions, Salesforce.com, Integrated Marketing, Mobile Devices, Lead Generation, Vendor Management, Multi-channel Marketing, Direct Sales, Unified Communications, Segmentation
Education
Western Michigan University
Master of Business Administration, Marketing
Michigan State University
Bachelor of Science, Business
University of Southern California 2012 — 2012
Marshall School of Business, Institute for Communications Technology - Advanced Management Program
Cisco Systems October 2010 - Present
Convergys 2010 - 2010
Microsoft 2007 - 2009
Fujitsu Network Communications 2005 - 2007
SBC Communications 2001 - 2005
Dell January 2000 - October 2001
BellSouth Communications 1997 - 2000
MCI Telecommunications 1986 - 1997
Skills
Cross-functional Team..., Business Strategy, Product Development, Strategic Planning, Cloud Computing, Product Management, Strategic Alliances, Go-to-market Strategy, Strategic Partnerships, Telecommunications, Product Marketing, E-commerce, Strategy, CRM, Start-ups, Management, Business Development, Leadership, Enterprise Software, Solution Selling, Competitive Analysis, Professional Services, Managed Services, Program Management, Business Alliances, Sales Operations, Data Center, SaaS, Integration, P&L Management, Partner Management, Business Planning, Sales, Marketing Management, Networking, Channel Partners, Marketing Strategy, Sales Enablement, Marketing, Demand Generation, Mergers & Acquisitions, Salesforce.com, Integrated Marketing, Mobile Devices, Lead Generation, Vendor Management, Multi-channel Marketing, Direct Sales, Unified Communications, Segmentation
Education
Western Michigan University
Master of Business Administration, Marketing
Michigan State University
Bachelor of Science, Business
University of Southern California 2012 — 2012
Marshall School of Business, Institute for Communications Technology - Advanced Management Program
Erich Heinlein Erich Heinlein's Convergys Experience January 2009 - Present
Job EBG agent for ConvergysDirecTV
Industry Consumer Services
Experience
Convergys January 2009 - Present
Convergys 2006 - Present
Skills
Call Centers, Customer Experience, Inbound Marketing, Customer Retention, Workforce Management, Customer Satisfaction
Education
Middle Tennessee State University 2001 — 2004
BS, Journalism
Convergys January 2009 - Present
Convergys 2006 - Present
Skills
Call Centers, Customer Experience, Inbound Marketing, Customer Retention, Workforce Management, Customer Satisfaction
Education
Middle Tennessee State University 2001 — 2004
BS, Journalism
Chris Larsen Chris Larsen's Convergys Experience March 2012 - August 2012
Job Sr DataPower Consultant at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group October 2014 - Present
Royal Caribbean Cruises, Ltd. February 2014 - October 2014
Express Scripts February 2013 - February 2014
BlueShield of California August 2012 - January 2013
Convergys March 2012 - August 2012
Bluecross Blueshield of Minnesota September 2011 - March 2012
UnitedHealth Group March 2011 - August 2011
Humana October 2010 - February 2011
Anderson Windows July 2010 - September 2010
American Express/IBM May 2009 - July 2010
Skills
SOA, Websphere, J2EE, DataPower, Integration, Solutions Architect
Education
Minnesota State University, Mankato 1984 — 1988
Double B.S., Computer Science & Electronics Engineering
UnitedHealth Group October 2014 - Present
Royal Caribbean Cruises, Ltd. February 2014 - October 2014
Express Scripts February 2013 - February 2014
BlueShield of California August 2012 - January 2013
Convergys March 2012 - August 2012
Bluecross Blueshield of Minnesota September 2011 - March 2012
UnitedHealth Group March 2011 - August 2011
Humana October 2010 - February 2011
Anderson Windows July 2010 - September 2010
American Express/IBM May 2009 - July 2010
Skills
SOA, Websphere, J2EE, DataPower, Integration, Solutions Architect
Education
Minnesota State University, Mankato 1984 — 1988
Double B.S., Computer Science & Electronics Engineering
Brittany Ogborn Brittany Ogborn's Convergys Experience January 2013 - August 2014
Job Insurance Agent.
Industry Insurance
Experience
Augustine Insurance December 2014 - Present
Convergys January 2013 - August 2014
Skills
Customer Service, At Multitasking, Cash Handling, Time Management, Organization Skills, Leadership
Education
Kaplan College - Nashville 2015 — 2015
Associate's degree, Property and Casualty Insurance
Miller-Motte Technical College-Clarksville 2013 — 2013
Esthetics, Aesthetician/Esthetician and Skin Care Specialist
Augustine Insurance December 2014 - Present
Convergys January 2013 - August 2014
Skills
Customer Service, At Multitasking, Cash Handling, Time Management, Organization Skills, Leadership
Education
Kaplan College - Nashville 2015 — 2015
Associate's degree, Property and Casualty Insurance
Miller-Motte Technical College-Clarksville 2013 — 2013
Esthetics, Aesthetician/Esthetician and Skin Care Specialist
Tierra Locke's Convergys Experience September 2012 - Present
Job Thrid Party Collections at R.S.I. West
Industry Outsourcing/Offshoring
Experience
R.S.I. West March 2015 - Present
Convergys September 2012 - Present
Convergys Comcast August 2012 - August 2014
Convergys Key Bank October 2012 - August 2013
Special School District -ABA Therapists April 2007 - January 2011
Skills
Call Centers, BPO, Service Delivery, Workforce Management, Sla, Outsourcing, Transition Management, Contact Centers, Technical Support, Vendor Management, Customer Satisfaction, Customer Experience, Team Management, Troubleshooting, ITIL, Customer Service, Performance Management, Process Improvement, CRM, Active Directory
Education
University of Phoenix Human Services 2013 — 2013
Human Services, General
Missouri College 2006 — 2007
Business Management
R.S.I. West March 2015 - Present
Convergys September 2012 - Present
Convergys Comcast August 2012 - August 2014
Convergys Key Bank October 2012 - August 2013
Special School District -ABA Therapists April 2007 - January 2011
Skills
Call Centers, BPO, Service Delivery, Workforce Management, Sla, Outsourcing, Transition Management, Contact Centers, Technical Support, Vendor Management, Customer Satisfaction, Customer Experience, Team Management, Troubleshooting, ITIL, Customer Service, Performance Management, Process Improvement, CRM, Active Directory
Education
University of Phoenix Human Services 2013 — 2013
Human Services, General
Missouri College 2006 — 2007
Business Management
Valerie Palmersheim's Convergys Experience May 2001 - February 2005
Job Customer Service/Admin at Flint Group
Industry Consumer Services
Experience
Flint Group April 2014 - Present
Blogmutt August 2013 - Present
Cardinal Health October 2012 - September 2013
RxCrossroads 2006 - 2012
Convergys May 2001 - February 2005
Sykes October 1996 - November 1999
Skills
Customer Service, Management, Process Improvement, Microsoft Office, Time Management, Learning Quickly, Team Building, Call Centers, Sales, Project Planning, Invoicing, Creative Writing, EZ Labor, SAP CRM, Six Sigma, Software Documentation, Lucent Centre Vu, Problem Solving, Blogging, Freelance Writing, Non-fiction, Writing, Editing, Copy Editing, Operations Management, Social Media, Proofreading, Social Networking
Education
Minot State University 1994 — 1997
Management Information Systems and Services
Flint Group April 2014 - Present
Blogmutt August 2013 - Present
Cardinal Health October 2012 - September 2013
RxCrossroads 2006 - 2012
Convergys May 2001 - February 2005
Sykes October 1996 - November 1999
Skills
Customer Service, Management, Process Improvement, Microsoft Office, Time Management, Learning Quickly, Team Building, Call Centers, Sales, Project Planning, Invoicing, Creative Writing, EZ Labor, SAP CRM, Six Sigma, Software Documentation, Lucent Centre Vu, Problem Solving, Blogging, Freelance Writing, Non-fiction, Writing, Editing, Copy Editing, Operations Management, Social Media, Proofreading, Social Networking
Education
Minot State University 1994 — 1997
Management Information Systems and Services
Mary Jane MEJH Da Jose Mary Jane MEJH Da Jose's Convergys Experience 2012 - 2013
Job Freelance Graphic Artist
Industry Outsourcing/Offshoring
Experience
mejhGOTgraphics March 2004 - Present
Convergys 2012 - 2013
Skills
Call Center, IEX, COPC, BPO, Workforce Management, eWFM, Contact Center..., Call Quality, Transition Management, Technical Support, Contact Centers, Service Delivery, Sla, Escalation, Avaya, Call Center Development, Troubleshooting, Customer Satisfaction, Computer Hardware, Active Directory, Call Centers, SLA, Customer Service, Photoshop, Advertising, Customer Experience, Microsoft Office, Telecommunications, Windows 7
Education
Miriam College 2006 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
University of Santo Tomas 2004 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
mejhGOTgraphics March 2004 - Present
Convergys 2012 - 2013
Skills
Call Center, IEX, COPC, BPO, Workforce Management, eWFM, Contact Center..., Call Quality, Transition Management, Technical Support, Contact Centers, Service Delivery, Sla, Escalation, Avaya, Call Center Development, Troubleshooting, Customer Satisfaction, Computer Hardware, Active Directory, Call Centers, SLA, Customer Service, Photoshop, Advertising, Customer Experience, Microsoft Office, Telecommunications, Windows 7
Education
Miriam College 2006 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
University of Santo Tomas 2004 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Kristel Rubio's Convergys Experience March 2015 - Present
Job Talent Acquisition Leader Latin America at Convergys
Industry Staffing and Recruiting
Experience
Convergys March 2015 - Present
Convergys April 2014 - Present
Convergys September 2013 - April 2014
Total Quality Logistics August 2012 - August 2013
Group Management Services, Inc. August 2010 - August 2012
Miami University April 2009 - May 2010
Skills
Recruiting, Human Resources, Interviews, Applicant Tracking..., Talent Acquisition, College Recruiting, Hiring, Training, Sourcing, Onboarding, Leadership, Marketing, Management, Social Media, Project Management, Latin American Business, Global Recruiting, LinkedIn Recruiter, Global Talent..., Executive Search, Technical Recruiting, Social Media Outreach, Offer Creation, Compensation & Benefits, Talent Management, Virtual Management, Strategic Sourcing, Global Sourcing
Education
Miami University 2007 — 2010
Bachelor of Arts and Science, Strategic Communication
Miami University 2007 — 2010
Strategic Communication
Convergys March 2015 - Present
Convergys April 2014 - Present
Convergys September 2013 - April 2014
Total Quality Logistics August 2012 - August 2013
Group Management Services, Inc. August 2010 - August 2012
Miami University April 2009 - May 2010
Skills
Recruiting, Human Resources, Interviews, Applicant Tracking..., Talent Acquisition, College Recruiting, Hiring, Training, Sourcing, Onboarding, Leadership, Marketing, Management, Social Media, Project Management, Latin American Business, Global Recruiting, LinkedIn Recruiter, Global Talent..., Executive Search, Technical Recruiting, Social Media Outreach, Offer Creation, Compensation & Benefits, Talent Management, Virtual Management, Strategic Sourcing, Global Sourcing
Education
Miami University 2007 — 2010
Bachelor of Arts and Science, Strategic Communication
Miami University 2007 — 2010
Strategic Communication
Chelsie Parson Chelsie Parson's Convergys Experience November 2013 - February 2014
Job Project Manager at Your Design Guys
Industry Internet
Experience
Your Design Guys June 2015 - August 2015
Access Development March 2015 - May 2015
Access Development May 2014 - April 2015
Digital Success February 2014 - April 2014
Convergys November 2013 - February 2014
C.P.P.D. Recreational Center October 2010 - October 2012
Subway August 2011 - March 2012
Mulligans April 2010 - October 2010
Skills
Account Management, Project Management, Marketing, Time Management, Customer Satisfaction, Microsoft Office, Microsoft Word, Teamwork, Social Networking, Microsoft Excel, Restaurants, Online Marketing, Mobile Marketing, Customer Retention, B2B, Salesforce.com, WordPress Design, Website Development, Website Creation
Education
Miles Community College 2012 — 2013
Miles Community College
Your Design Guys June 2015 - August 2015
Access Development March 2015 - May 2015
Access Development May 2014 - April 2015
Digital Success February 2014 - April 2014
Convergys November 2013 - February 2014
C.P.P.D. Recreational Center October 2010 - October 2012
Subway August 2011 - March 2012
Mulligans April 2010 - October 2010
Skills
Account Management, Project Management, Marketing, Time Management, Customer Satisfaction, Microsoft Office, Microsoft Word, Teamwork, Social Networking, Microsoft Excel, Restaurants, Online Marketing, Mobile Marketing, Customer Retention, B2B, Salesforce.com, WordPress Design, Website Development, Website Creation
Education
Miles Community College 2012 — 2013
Miles Community College
Brandon McDonald's Convergys Experience June 2013 - August 2013
Job Guest Service Attendant (GSA) at Target
Industry Retail
Experience
Target April 2015 - Present
Target November 2014 - April 2015
Target June 2014 - October 2014
Target January 2014 - June 2014
BI-LO May 2013 - February 2014
Amazon November 2013 - December 2013
The College of Wooster September 2012 - November 2013
Convergys June 2013 - August 2013
Save-A-Lot July 2012 - August 2012
Skills
Interpersonal..., Constant Contact, Critical Thinking, Event Planning, Public Speaking, PowerPoint, Facebook, Social Media, Retail Sales, Human Resources, Customer Service
Education
Middle Tennessee State University
Bachelor's Degree, Undecided
Target April 2015 - Present
Target November 2014 - April 2015
Target June 2014 - October 2014
Target January 2014 - June 2014
BI-LO May 2013 - February 2014
Amazon November 2013 - December 2013
The College of Wooster September 2012 - November 2013
Convergys June 2013 - August 2013
Save-A-Lot July 2012 - August 2012
Skills
Interpersonal..., Constant Contact, Critical Thinking, Event Planning, Public Speaking, PowerPoint, Facebook, Social Media, Retail Sales, Human Resources, Customer Service
Education
Middle Tennessee State University
Bachelor's Degree, Undecided
Stephanie Gipson Stephanie Gipson's Convergys Experience February 2004 - March 2006
Job Security Forces Leader at United States Air Force
Industry Defense & Space
Experience
United States Air Force February 2008 - Present
Horizon Casino January 2007 - March 2008
Convergys February 2004 - March 2006
Skills
Air Force, Management, Leadership, Security Clearance, Security, Military Experience, Military
Education
Mississippi College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Sociology, 4.0
Camelot College 2003 — 2005
Associate's degree, Computer Technology, 3.5
United States Air Force February 2008 - Present
Horizon Casino January 2007 - March 2008
Convergys February 2004 - March 2006
Skills
Air Force, Management, Leadership, Security Clearance, Security, Military Experience, Military
Education
Mississippi College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Sociology, 4.0
Camelot College 2003 — 2005
Associate's degree, Computer Technology, 3.5
Kip Stubbs Kip Stubbs's Convergys Experience July 2007 - April 2008
Job Customer Service Oriented
Industry Hospitality
Experience
Sawgrass Grand January 2015 - April 2015
Holiday Inn Hotel & Suites September 2008 - December 2014
Lowe's Companies, Inc. September 2008 - August 2009
Comfort Suites April 2008 - July 2008
Convergys July 2007 - April 2008
Lowe's Companies, Inc. August 2005 - July 2007
First Support January 2005 - August 2005
Medical Center Of Central Ga June 2004 - January 2005
TECOM October 2002 - May 2004
U.S. Air Force August 1998 - August 2002
Skills
Research, PowerPoint, Windows, Customer Service, Outlook, Microsoft Office, Microsoft Excel, English, Management, Microsoft Word, Customer Retention
Education
Middle Georgia Technical College
Computer and Information Sciences and Support Services
Warner Robins High School
Sawgrass Grand January 2015 - April 2015
Holiday Inn Hotel & Suites September 2008 - December 2014
Lowe's Companies, Inc. September 2008 - August 2009
Comfort Suites April 2008 - July 2008
Convergys July 2007 - April 2008
Lowe's Companies, Inc. August 2005 - July 2007
First Support January 2005 - August 2005
Medical Center Of Central Ga June 2004 - January 2005
TECOM October 2002 - May 2004
U.S. Air Force August 1998 - August 2002
Skills
Research, PowerPoint, Windows, Customer Service, Outlook, Microsoft Office, Microsoft Excel, English, Management, Microsoft Word, Customer Retention
Education
Middle Georgia Technical College
Computer and Information Sciences and Support Services
Warner Robins High School
Donna Kaiser Donna Kaiser's Convergys Experience August 2011 - October 2011
Job substitute teacher at Weatherford ISD
Industry Primary/Secondary Education
Experience
Weatherford ISD November 2012 - Present
Convergys August 2011 - October 2011
Beaver Express Shipping October 2008 - December 2009
Education
Midwestern State University 1990 — 1995
Bachelor of Science in Interdisciplinary Studies, Elementary Education/Earth Science
Oswego High School 1979 — 1981
high school diploma, general studies
Weatherford ISD November 2012 - Present
Convergys August 2011 - October 2011
Beaver Express Shipping October 2008 - December 2009
Education
Midwestern State University 1990 — 1995
Bachelor of Science in Interdisciplinary Studies, Elementary Education/Earth Science
Oswego High School 1979 — 1981
high school diploma, general studies
brenda bibby brenda bibby's Convergys Experience February 2009 - May 2010
Job
Industry
Experience
devlopmental services August 2012 - March 2014
convergys February 2009 - May 2010
sonic drive in August 2006 - August 2008
jackson hewitt ta service September 2005 - April 2006
Skills
accounting customer..., Banking, Call Centers, Food, Outlook, Telephone Skills, Customer Service, Time Management, Microsoft Word, Tax, Data Entry, Invoicing, Access, Microsoft Excel, PowerPoint
Education
tn tech center Dickson,tn 2010 — 2011
diploma, accounting
Milligan College 1984 — 1985
did not graduate, Accounting
eastern hancock high school 1979 — 1983
High School, math science business english
devlopmental services August 2012 - March 2014
convergys February 2009 - May 2010
sonic drive in August 2006 - August 2008
jackson hewitt ta service September 2005 - April 2006
Skills
accounting customer..., Banking, Call Centers, Food, Outlook, Telephone Skills, Customer Service, Time Management, Microsoft Word, Tax, Data Entry, Invoicing, Access, Microsoft Excel, PowerPoint
Education
tn tech center Dickson,tn 2010 — 2011
diploma, accounting
Milligan College 1984 — 1985
did not graduate, Accounting
eastern hancock high school 1979 — 1983
High School, math science business english
Bonnie Kalick Bonnie Kalick's Convergys Experience April 2012 - Present
Job
Industry Outsourcing/Offshoring
Experience
Convergys April 2012 - Present
Convergys October 2009 - Present
Rk Mechanical, Inc March 2007 - July 2007
Skills
Call Centers, Management, Training, Sales, Customer Service, Team Management, Project Management, Telecommunications, Operations Management, BPO, Business Analysis, Quality Assurance, Vendor Management, Outsourcing, Service Delivery, Human Resources
Education
Midlands Technical College
Convergys April 2012 - Present
Convergys October 2009 - Present
Rk Mechanical, Inc March 2007 - July 2007
Skills
Call Centers, Management, Training, Sales, Customer Service, Team Management, Project Management, Telecommunications, Operations Management, BPO, Business Analysis, Quality Assurance, Vendor Management, Outsourcing, Service Delivery, Human Resources
Education
Midlands Technical College
Steve Topmiller Steve Topmiller's Convergys Experience 1990 - October 2011
Job Senior Java Developer at Duke Energy Corporation
Industry Information Services
Experience
Duke Energy Corporation October 2011 - Present
Convergys 1990 - October 2011
AT&T 1976 - 1990
Skills
SDLC, Software Development, Oracle, Requirements Analysis, XML, Business Analysis, J2EE Web Services, Web Services, Software Project..., Unix, Java Enterprise Edition, Perl, Java, Telecommunications, SQL, Systems Analysis, Solution Architecture, Visio, Requirements Gathering, PL/SQL, Databases, Visual Basic, Weblogic, HTML, JCL, JavaScript, JMS, Eclipse, JAXB, C++ Language, XML beans, Toad, PL SQL Developer, COBOL, Ruby on Rails, telecom billing
Education
Miami University
BS, Mathematics
Xavier University
MBA, Management Information Systems
Duke Energy Corporation October 2011 - Present
Convergys 1990 - October 2011
AT&T 1976 - 1990
Skills
SDLC, Software Development, Oracle, Requirements Analysis, XML, Business Analysis, J2EE Web Services, Web Services, Software Project..., Unix, Java Enterprise Edition, Perl, Java, Telecommunications, SQL, Systems Analysis, Solution Architecture, Visio, Requirements Gathering, PL/SQL, Databases, Visual Basic, Weblogic, HTML, JCL, JavaScript, JMS, Eclipse, JAXB, C++ Language, XML beans, Toad, PL SQL Developer, COBOL, Ruby on Rails, telecom billing
Education
Miami University
BS, Mathematics
Xavier University
MBA, Management Information Systems
Laura Pearson CCP, SPHR Laura Pearson CCP, SPHR's Convergys Experience March 2004 - April 2006
Job HR Consultant at Cincinnati Children's Hospital
Industry Hospital & Health Care
Experience
Cincinnati Children's Hospital 2006 - Present
Cincinnati Childrens Hospital Medical Center 2006 - Present
SP Homes Enterprises Inc LLC 2009 - 2011
Convergys March 2004 - April 2006
ACNielsen BASES 1998 - 2003
BASES 1998 - 2003
The Nielsen Company 1998 - 2003
Episcopal Retirement Homes 1991 - 1998
Skills
Compensation, Employee Relations, Immigration, Expatriate Management, Hospitals, HRIS, Performance Management, Incentive Programs, PeopleSoft, Compensation..., Change Management, Excel, Interviewing, HR Policies, Employee Benefits, Deferred Compensation, Microsoft Excel, Training, Onboarding, Human Resources, Employee Engagement, Workforce Planning, Personnel Management, Interviews, New Hire Orientations, Talent Management, Benefits Administration, Immigration Law, Succession Planning, FMLA, Recruiting
Education
Miami University 1987 — 1991
Cincinnati Children's Hospital 2006 - Present
Cincinnati Childrens Hospital Medical Center 2006 - Present
SP Homes Enterprises Inc LLC 2009 - 2011
Convergys March 2004 - April 2006
ACNielsen BASES 1998 - 2003
BASES 1998 - 2003
The Nielsen Company 1998 - 2003
Episcopal Retirement Homes 1991 - 1998
Skills
Compensation, Employee Relations, Immigration, Expatriate Management, Hospitals, HRIS, Performance Management, Incentive Programs, PeopleSoft, Compensation..., Change Management, Excel, Interviewing, HR Policies, Employee Benefits, Deferred Compensation, Microsoft Excel, Training, Onboarding, Human Resources, Employee Engagement, Workforce Planning, Personnel Management, Interviews, New Hire Orientations, Talent Management, Benefits Administration, Immigration Law, Succession Planning, FMLA, Recruiting
Education
Miami University 1987 — 1991
Stacy Reinard Stacy Reinard's Convergys Experience January 1998 - July 2012
Job Construction Project Manager
Industry Facilities Services
Experience
Convergys January 1998 - July 2012
Skills
Microsoft Office, Contract Negotiation, Process Improvement, Specifications, Schedules, Procurement, Feasibility Studies, AutoCAD, Team Leadership, Management, Customer Satisfaction, RFI, Microsoft Excel, Outlook, Proposal Writing, Interior Design, Architecture, Change Management, RFP, MS Project, Project Management, Facilities Management
Education
Miami University
Bachelor of Science (BS), Interior Design
Convergys January 1998 - July 2012
Skills
Microsoft Office, Contract Negotiation, Process Improvement, Specifications, Schedules, Procurement, Feasibility Studies, AutoCAD, Team Leadership, Management, Customer Satisfaction, RFI, Microsoft Excel, Outlook, Proposal Writing, Interior Design, Architecture, Change Management, RFP, MS Project, Project Management, Facilities Management
Education
Miami University
Bachelor of Science (BS), Interior Design
Ashley Duncan Ashley Duncan's Convergys Experience May 2008 - October 2010
Job Strategic marketer, doglover, gastronome, and aspiring world traveler.
Industry Financial Services
Experience
Fifth Third Bank October 2010 - Present
Convergys May 2008 - October 2010
Illinois CPA Society 2006 - 2008
Christopher House 2006 - 2006
Office of Governor Phil Bredesen August 2003 - December 2005
Skills
Marketing Communications, Strategic Communications, Email Marketing, Copywriting, Event Management, Social Media Marketing, Internal Communications, Community Relations, Fundraising, Event Planning, Social Media, Public Relations, Press Releases, Newsletters, Special Events, Editing, Content Marketing, Email Marketing Software, Eloqua, Brand Management
Education
University of Cincinnati College of Business 2012 — 2014
Master of Science (M.S.), Marketing
University of Cincinnati College of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Universidad del Desarrollo 2014 — 2014
Study Abroad, International Business
Middle Tennessee State University 2000 — 2004
Bachelor of Science, Political Science, American Studies, and History
John Overton High School
Fifth Third Bank October 2010 - Present
Convergys May 2008 - October 2010
Illinois CPA Society 2006 - 2008
Christopher House 2006 - 2006
Office of Governor Phil Bredesen August 2003 - December 2005
Skills
Marketing Communications, Strategic Communications, Email Marketing, Copywriting, Event Management, Social Media Marketing, Internal Communications, Community Relations, Fundraising, Event Planning, Social Media, Public Relations, Press Releases, Newsletters, Special Events, Editing, Content Marketing, Email Marketing Software, Eloqua, Brand Management
Education
University of Cincinnati College of Business 2012 — 2014
Master of Science (M.S.), Marketing
University of Cincinnati College of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Universidad del Desarrollo 2014 — 2014
Study Abroad, International Business
Middle Tennessee State University 2000 — 2004
Bachelor of Science, Political Science, American Studies, and History
John Overton High School
Jason Tierney's Convergys Experience June 1999 - July 2000
Job District Manager at First Acceptance Corporation
Industry Retail
Experience
Extra Space Storage June 2015 - Present
First Acceptance Corporation February 2012 - Present
Blockbuster March 2007 - June 2011
Rhino Video Games March 2001 - January 2007
Convergys June 1999 - July 2000
Skills
District Management, Stores, Financial Oversight, Performance Appraisal, Microsoft Office, Customer Service, Customer Relations, Analysis, Excel, Sales Management, Inventory Management, Customer Satisfaction, Word, HR Policies, Retail, PowerPoint, Scheduling, Performance Management, Process Scheduler, Leadership, Sales, Profit, Loss Prevention, Merchandising, Visual Merchandising, P, Inventory Control, Store Management, Training, Store Operations, Time Management, Retail Sales, Driving Results
Education
Hondros College 2013 — 2013
P&C Insurance, Insurance
Mississippi State University 1995 — 1996
None, Business
Elida High School 1994 — 1995
Diploma, College Prep
Extra Space Storage June 2015 - Present
First Acceptance Corporation February 2012 - Present
Blockbuster March 2007 - June 2011
Rhino Video Games March 2001 - January 2007
Convergys June 1999 - July 2000
Skills
District Management, Stores, Financial Oversight, Performance Appraisal, Microsoft Office, Customer Service, Customer Relations, Analysis, Excel, Sales Management, Inventory Management, Customer Satisfaction, Word, HR Policies, Retail, PowerPoint, Scheduling, Performance Management, Process Scheduler, Leadership, Sales, Profit, Loss Prevention, Merchandising, Visual Merchandising, P, Inventory Control, Store Management, Training, Store Operations, Time Management, Retail Sales, Driving Results
Education
Hondros College 2013 — 2013
P&C Insurance, Insurance
Mississippi State University 1995 — 1996
None, Business
Elida High School 1994 — 1995
Diploma, College Prep
Gary Ichkowsky, MMR Gary Ichkowsky, MMR's Convergys Experience November 2010 - April 2013
Job Manager, Business Analytics at Ascension
Industry Market Research
Experience
Ascension August 2015 - Present
Express Scripts April 2013 - August 2015
Convergys November 2010 - April 2013
AT&T May 2009 - September 2010
ADT Security October 2006 - October 2008
GolfTEC December 2005 - September 2006
Skills
Data Analysis, SPSS, Market Research, Customer Experience, Qualitative Research, Quantitative Research, Statistical Modeling, Microsoft Office, Product Development, Process Improvement, Marketing Research, Data Mining, Multivariate Analysis, Text Analytics, Sampling, Six Sigma, Voice of the Customer, Customer Relations, Big Data Analytics, Survey Design, Client Segmentation, Price Optimization, Pricing Strategy, Brand Management, Social Media Consulting, Net Promoter Score, Employee Recognition, Total Rewards, Human Resources, Strategic HR, Human Resources for..., Analytics, Competitive Analysis, Tableau
Education
Villanova University 2011 — 2012
CSSBB, Six Sigma Black Belt
Southern Illinois University, Edwardsville 2009 — 2010
Masters in Marketing Research, Marketing Research
Mississippi State University 2001 — 2005
Bachelor of Science, Business Management
Ascension August 2015 - Present
Express Scripts April 2013 - August 2015
Convergys November 2010 - April 2013
AT&T May 2009 - September 2010
ADT Security October 2006 - October 2008
GolfTEC December 2005 - September 2006
Skills
Data Analysis, SPSS, Market Research, Customer Experience, Qualitative Research, Quantitative Research, Statistical Modeling, Microsoft Office, Product Development, Process Improvement, Marketing Research, Data Mining, Multivariate Analysis, Text Analytics, Sampling, Six Sigma, Voice of the Customer, Customer Relations, Big Data Analytics, Survey Design, Client Segmentation, Price Optimization, Pricing Strategy, Brand Management, Social Media Consulting, Net Promoter Score, Employee Recognition, Total Rewards, Human Resources, Strategic HR, Human Resources for..., Analytics, Competitive Analysis, Tableau
Education
Villanova University 2011 — 2012
CSSBB, Six Sigma Black Belt
Southern Illinois University, Edwardsville 2009 — 2010
Masters in Marketing Research, Marketing Research
Mississippi State University 2001 — 2005
Bachelor of Science, Business Management
Julianne (Jules) Chatelain Julianne (Jules) Chatelain's Convergys Experience June 2014 - June 2015
Job
Industry Information Technology and Services
Experience
Parthenon Software Group March 2015 - Present
KnowX3 January 2010 - Present
Convergys June 2014 - June 2015
Nexcerpt October 2012 - June 2014
Information Consultants Pty Ltd April 2004 - November 2009
MIT/Whitehead Institute August 2002 - October 2003
Life F/X, Inc. 2001 - 2002
Trellix Corporation 1996 - 2001
OneSource Information Services 1994 - 1996
Lotus Development 1992 - 1994
Skills
Technical Writing, internal marketing, systems analysis, Business Process, User Experience, Training & Development, Process Improvement, Training, Systems Analysis, Editing, Databases, Testing, Employee Training, Internal Marketing, Requirements Analysis, Project Management, Content Management, Quality Assurance, Business Analysis, Start-ups
Education
University of Technology Sydney 2004 — 2005
graduate diploma
New College Berkeley 1983 — 1986
MTS
Michigan State University 1983 — 1983
certificate
Radcliffe College, Harvard University 1975 — 1979
A.B. cum laude
Parthenon Software Group March 2015 - Present
KnowX3 January 2010 - Present
Convergys June 2014 - June 2015
Nexcerpt October 2012 - June 2014
Information Consultants Pty Ltd April 2004 - November 2009
MIT/Whitehead Institute August 2002 - October 2003
Life F/X, Inc. 2001 - 2002
Trellix Corporation 1996 - 2001
OneSource Information Services 1994 - 1996
Lotus Development 1992 - 1994
Skills
Technical Writing, internal marketing, systems analysis, Business Process, User Experience, Training & Development, Process Improvement, Training, Systems Analysis, Editing, Databases, Testing, Employee Training, Internal Marketing, Requirements Analysis, Project Management, Content Management, Quality Assurance, Business Analysis, Start-ups
Education
University of Technology Sydney 2004 — 2005
graduate diploma
New College Berkeley 1983 — 1986
MTS
Michigan State University 1983 — 1983
certificate
Radcliffe College, Harvard University 1975 — 1979
A.B. cum laude
Joshua Anthony Joshua Anthony's Convergys Experience October 2011 - May 2012
Job Career Services at Heavy Equipment College of Oklahoma
Industry Staffing and Recruiting
Experience
J.P. Anthony & Associates, LLC February 2015 - Present
Heavy Equipment College of Oklahoma October 2014 - Present
Express Employment Professionals January 2014 - September 2014
Express Employment Professionals August 2013 - May 2014
Specialized Recruiting Group-Express Employment Professionals February 2013 - August 2013
Express Employment Professionals August 2012 - January 2013
Convergys October 2011 - May 2012
Sitel September 2010 - September 2011
Onin Staffing March 2011 - June 2011
United States Army September 2008 - October 2010
Skills
Hiring, Applicant Tracking..., Background Checks, Job Fairs, Employee Relations, Interviewing, Talent Acquisition, Employee Engagement, Leadership Development, Talent Management, HR Policies, Team Building, Organizational..., Temporary Staffing, Screening, College Recruiting, Technical Recruiting, Recruiting, Executive Search, Human Resources, Interviews, Screening Resumes, Payroll, Contract Recruitment, Policy, Deferred Compensation, Temporary Placement, Training, Sourcing, New Hire Orientations, Performance Management, Recruitment Advertising, HRIS, Staffing Services, Employee Training, Personnel Management, Internet Recruiting, Resume Writing, SDLC, Succession Planning, Call Centers, Employee Benefits, Benefits Negotiation, Management, PeopleSoft, Benefits Administration, Onboarding, Workforce Planning
Education
Mid-America Christian University
Bachelor's Degree, Business Administration and Ethics
US Army Recruiting and Retention School 2007 — 2007
Recruiting, Retention, Sales, Marketing, Leadership
US Army Adjutant General School 2000 — 2001
Human Resources
Mid America Technolgy Center 1997 — 1999
Computer Aided Architectural and Mechanical Drafting and Design Technology
J.P. Anthony & Associates, LLC February 2015 - Present
Heavy Equipment College of Oklahoma October 2014 - Present
Express Employment Professionals January 2014 - September 2014
Express Employment Professionals August 2013 - May 2014
Specialized Recruiting Group-Express Employment Professionals February 2013 - August 2013
Express Employment Professionals August 2012 - January 2013
Convergys October 2011 - May 2012
Sitel September 2010 - September 2011
Onin Staffing March 2011 - June 2011
United States Army September 2008 - October 2010
Skills
Hiring, Applicant Tracking..., Background Checks, Job Fairs, Employee Relations, Interviewing, Talent Acquisition, Employee Engagement, Leadership Development, Talent Management, HR Policies, Team Building, Organizational..., Temporary Staffing, Screening, College Recruiting, Technical Recruiting, Recruiting, Executive Search, Human Resources, Interviews, Screening Resumes, Payroll, Contract Recruitment, Policy, Deferred Compensation, Temporary Placement, Training, Sourcing, New Hire Orientations, Performance Management, Recruitment Advertising, HRIS, Staffing Services, Employee Training, Personnel Management, Internet Recruiting, Resume Writing, SDLC, Succession Planning, Call Centers, Employee Benefits, Benefits Negotiation, Management, PeopleSoft, Benefits Administration, Onboarding, Workforce Planning
Education
Mid-America Christian University
Bachelor's Degree, Business Administration and Ethics
US Army Recruiting and Retention School 2007 — 2007
Recruiting, Retention, Sales, Marketing, Leadership
US Army Adjutant General School 2000 — 2001
Human Resources
Mid America Technolgy Center 1997 — 1999
Computer Aided Architectural and Mechanical Drafting and Design Technology
Megan Kilian Megan Kilian's Convergys Experience October 2011 - Present
Job External Reporting Analyst at Convergys
Industry Accounting
Experience
Convergys October 2011 - Present
KPMG July 2011 - October 2011
KPMG October 2009 - July 2011
Skills
Microsoft Word, Business Process..., Microsoft Office, PowerPoint, Accounting, SEC filings, Essbase, Microsoft Excel, Financial Reporting, Variance Analysis, Financial Accounting, Process Improvement, Financial Audits, IFRS, Revenue Recognition, Auditing, External Audit, PeopleSoft, US GAAP, Mergers & Acquisitions, Sarbanes-Oxley, Recruiting, Account Reconciliation, Big 4, Hyperion Enterprise, CPA, Outlook, Financial Analysis, Financial Statements, Due Diligence, Data Analysis, Assurance, College Recruiting, Internal Controls, GAAP
Education
The Ohio State University - The Max M. Fisher College of Business 2008 — 2009
Master of Accounting, Accounting
Miami University 2004 — 2008
Bachelor of Science in Business, Accounting
Convergys October 2011 - Present
KPMG July 2011 - October 2011
KPMG October 2009 - July 2011
Skills
Microsoft Word, Business Process..., Microsoft Office, PowerPoint, Accounting, SEC filings, Essbase, Microsoft Excel, Financial Reporting, Variance Analysis, Financial Accounting, Process Improvement, Financial Audits, IFRS, Revenue Recognition, Auditing, External Audit, PeopleSoft, US GAAP, Mergers & Acquisitions, Sarbanes-Oxley, Recruiting, Account Reconciliation, Big 4, Hyperion Enterprise, CPA, Outlook, Financial Analysis, Financial Statements, Due Diligence, Data Analysis, Assurance, College Recruiting, Internal Controls, GAAP
Education
The Ohio State University - The Max M. Fisher College of Business 2008 — 2009
Master of Accounting, Accounting
Miami University 2004 — 2008
Bachelor of Science in Business, Accounting
Linda Leigh Brock's Convergys Experience January 2001 - July 2004
Job
Industry Hospital & Health Care
Experience
NASCO January 2012 - Present
LThree Principle, LLC July 2004 - January 2012
Convergys January 2001 - July 2004
ALLTEL January 1999 - December 2000
ALLTEL July 1997 - December 1998
Syntel, INC July 1996 - July 1997
EDS August 1993 - July 1996
EDS October 1990 - July 1993
Skills
Healthcare Industry, Software Development, Telecommunications..., Business Analysis, Strategic Planning, Vendor Management, CRM, Program Management, Account Management, IT Outsourcing, IT Management, Management, SDLC, Product Management, Networking, Product Development, Change Management, Requirements Analysis, Project Management, Business Process..., Software Project..., Information Technology, Integration, Consulting
Education
Mississippi State University - College of Business and Industry 1986 — 1990
MIS, Management Info Systems
Grosse Pointe South High School
NASCO January 2012 - Present
LThree Principle, LLC July 2004 - January 2012
Convergys January 2001 - July 2004
ALLTEL January 1999 - December 2000
ALLTEL July 1997 - December 1998
Syntel, INC July 1996 - July 1997
EDS August 1993 - July 1996
EDS October 1990 - July 1993
Skills
Healthcare Industry, Software Development, Telecommunications..., Business Analysis, Strategic Planning, Vendor Management, CRM, Program Management, Account Management, IT Outsourcing, IT Management, Management, SDLC, Product Management, Networking, Product Development, Change Management, Requirements Analysis, Project Management, Business Process..., Software Project..., Information Technology, Integration, Consulting
Education
Mississippi State University - College of Business and Industry 1986 — 1990
MIS, Management Info Systems
Grosse Pointe South High School
Sean Walsh's Convergys Experience September 2000 - April 2003
Job NADC Team Lead Service Delivery Management
Industry Information Technology and Services
Experience
Accenture June 2014 - Present
CDW September 2013 - June 2014
Johnson & Johnson January 2012 - September 2013
Wipro Technologies 2007 - 2012
Fidelity Investments May 2007 - September 2007
Five9 Technologies September 2006 - May 2007
Fifth Third Bank February 2003 - September 2006
Convergys September 2000 - April 2003
ONEX January 1999 - December 2001
Aerotek January 1997 - January 1999
Skills
ITIL, Change Management, Vendor Management, Program Management, Data Center, Process Improvement, Outsourcing, Unix, IT Management, Requirements Analysis, Account Management, Disaster Recovery, Infrastructure, Strategic Planning, Operations Management, Information Technology, Business Process..., Enterprise Architecture, SDLC, IT Operations, Business Intelligence, Business Process, IT Strategy, IT Service Management, Strategy, Cross-functional Team..., Service Delivery, ERP, Management, Solution Architecture, Leadership, Software Documentation, Six Sigma, Consulting, Incident Management, Risk Management, Integration, PMP, Project Portfolio..., PMO, Troubleshooting, Service Management, Business Analysis, Software Project..., Training, Cloud Computing, IT Outsourcing, Team Building, Managed Services, Networking
Education
Miami University 1991 — 2000
BA, Speech Communication, Organizational Development
Accenture June 2014 - Present
CDW September 2013 - June 2014
Johnson & Johnson January 2012 - September 2013
Wipro Technologies 2007 - 2012
Fidelity Investments May 2007 - September 2007
Five9 Technologies September 2006 - May 2007
Fifth Third Bank February 2003 - September 2006
Convergys September 2000 - April 2003
ONEX January 1999 - December 2001
Aerotek January 1997 - January 1999
Skills
ITIL, Change Management, Vendor Management, Program Management, Data Center, Process Improvement, Outsourcing, Unix, IT Management, Requirements Analysis, Account Management, Disaster Recovery, Infrastructure, Strategic Planning, Operations Management, Information Technology, Business Process..., Enterprise Architecture, SDLC, IT Operations, Business Intelligence, Business Process, IT Strategy, IT Service Management, Strategy, Cross-functional Team..., Service Delivery, ERP, Management, Solution Architecture, Leadership, Software Documentation, Six Sigma, Consulting, Incident Management, Risk Management, Integration, PMP, Project Portfolio..., PMO, Troubleshooting, Service Management, Business Analysis, Software Project..., Training, Cloud Computing, IT Outsourcing, Team Building, Managed Services, Networking
Education
Miami University 1991 — 2000
BA, Speech Communication, Organizational Development
Marienne Bolton's Convergys Experience September 2004 - December 2006
Job
Industry Information Technology and Services
Experience
Deloitte Consulting December 2012 - November 2014
Jacobs Technology May 2012 - December 2012
Deloitte Consulting September 2009 - May 2012
_ January 2009 - September 2009
Convergys Inc. January 2007 - December 2008
Convergys September 2004 - December 2006
The Abreon Group 2003 - 2004
Siebel Systems February 2000 - April 2003
Skills
Program Management, Business Analysis, Project Management, E-Learning, Training, Instructional Design, Change Management, Testing, Blended Learning, Management, Employee Training, Business Process, Software Project..., Requirements Analysis, Software Requirements, Public Sector, Training & Development, Team Leadership, Consulting, Employee Engagement, Strategy, Web-based Training, Process Improvement, Analysis, Management Consulting, Human Capital Management, Use Case Analysis, HR Transformation, Operations Management, Business Process..., CRM, Team Management, Onboarding, Software Documentation, Organizational..., Affordable Care Act, Mentoring
Education
Miami University
Bachelor of Science
Deloitte Consulting December 2012 - November 2014
Jacobs Technology May 2012 - December 2012
Deloitte Consulting September 2009 - May 2012
_ January 2009 - September 2009
Convergys Inc. January 2007 - December 2008
Convergys September 2004 - December 2006
The Abreon Group 2003 - 2004
Siebel Systems February 2000 - April 2003
Skills
Program Management, Business Analysis, Project Management, E-Learning, Training, Instructional Design, Change Management, Testing, Blended Learning, Management, Employee Training, Business Process, Software Project..., Requirements Analysis, Software Requirements, Public Sector, Training & Development, Team Leadership, Consulting, Employee Engagement, Strategy, Web-based Training, Process Improvement, Analysis, Management Consulting, Human Capital Management, Use Case Analysis, HR Transformation, Operations Management, Business Process..., CRM, Team Management, Onboarding, Software Documentation, Organizational..., Affordable Care Act, Mentoring
Education
Miami University
Bachelor of Science
David Strong - Technical Support's Convergys Experience June 2007 - October 2008
Job Business Analyst at Magellan Health Services
Industry Information Technology and Services
Experience
Magellan Health Services October 2008 - Present
Convergys June 2007 - October 2008
Contract June 2006 - June 2007
Technical School - Techskills, Fort Worth, TX December 2004 - May 2006
Technical School - University of Missouri, St. Louis, MO March 2002 - June 2003
Great West Life Insurance April 1986 - March 2003
General American Life Insurance February 1997 - December 2000
SIU Southern Illinois University - Edwardsville March 1985 - March 1986
SIU Southern Illinois University - Edwardsville September 1983 - June 1985
Education
Techskills-Fort Worth, TX 2004 — 2006
Microsoft and CompTIA Certifications
University of Missouri-Saint Louis 2002 — 2004
Windows Desktop Programming
Southern Illinois University, Edwardsville 1982 — 1986
MIS Mgt Information Systems
Millikin University 1976 — 1979
BS, Business Administration
Richland Community College 1975 — 1976
AS, Accounting
Magellan Health Services October 2008 - Present
Convergys June 2007 - October 2008
Contract June 2006 - June 2007
Technical School - Techskills, Fort Worth, TX December 2004 - May 2006
Technical School - University of Missouri, St. Louis, MO March 2002 - June 2003
Great West Life Insurance April 1986 - March 2003
General American Life Insurance February 1997 - December 2000
SIU Southern Illinois University - Edwardsville March 1985 - March 1986
SIU Southern Illinois University - Edwardsville September 1983 - June 1985
Education
Techskills-Fort Worth, TX 2004 — 2006
Microsoft and CompTIA Certifications
University of Missouri-Saint Louis 2002 — 2004
Windows Desktop Programming
Southern Illinois University, Edwardsville 1982 — 1986
MIS Mgt Information Systems
Millikin University 1976 — 1979
BS, Business Administration
Richland Community College 1975 — 1976
AS, Accounting
Suzanne Horton's Convergys Experience 1996 - 2007
Job Sr. Quality Analyst at AssureRx Health, Inc
Industry Information Technology and Services
Experience
AssureRx Health, Inc April 2012 - Present
Kroger July 2008 - March 2012
Ascendum January 2008 - July 2008
Convergys 1996 - 2007
CBIS (now Convergys) 1996 - 2007
Skills
SDLC, Visio, Requirements Gathering, Documentation, MS Project, Unix, Process Improvement, SQL, HP Quality Center, Agile, Software Project..., Certified Scrum Master..., Testing, Test Planning, Load Testing, Systems Integration..., Requirements Analysis, Software Quality..., Customer Interface, User Acceptance Testing, Software Testing, Quality Center, Test Cases
Education
Miami University 1991 — 1993
MAT, Mathematics Education
Miami University 1983 — 1987
BS, Information Systems
AssureRx Health, Inc April 2012 - Present
Kroger July 2008 - March 2012
Ascendum January 2008 - July 2008
Convergys 1996 - 2007
CBIS (now Convergys) 1996 - 2007
Skills
SDLC, Visio, Requirements Gathering, Documentation, MS Project, Unix, Process Improvement, SQL, HP Quality Center, Agile, Software Project..., Certified Scrum Master..., Testing, Test Planning, Load Testing, Systems Integration..., Requirements Analysis, Software Quality..., Customer Interface, User Acceptance Testing, Software Testing, Quality Center, Test Cases
Education
Miami University 1991 — 1993
MAT, Mathematics Education
Miami University 1983 — 1987
BS, Information Systems
Vanessa Jenkin's Convergys Experience May 2010 - Present
Job Sr Manager, Program Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2010 - Present
Convergys Corporation January 2006 - May 2010
Convergys Corporation January 2001 - December 2005
The Relizon Company (Formerly Reynolds & Reynolds) May 1998 - December 2000
Reynolds & Reynolds / The Relizon Company January 1997 - May 1998
Dayton Progress Corporation April 1994 - January 1997
Skills
Critical Thinking, Process Improvement, Financial Analysis, Problem Solving, Customer Relations, Market Analysis, Business Strategy, Competitive Analysis, Research, Customer Service, Business Development, Management
Education
Miami University 1997 — 2000
MBA
Purdue University 1989 — 1993
Bachelors of Science, Industrial Engineering
Convergys May 2010 - Present
Convergys Corporation January 2006 - May 2010
Convergys Corporation January 2001 - December 2005
The Relizon Company (Formerly Reynolds & Reynolds) May 1998 - December 2000
Reynolds & Reynolds / The Relizon Company January 1997 - May 1998
Dayton Progress Corporation April 1994 - January 1997
Skills
Critical Thinking, Process Improvement, Financial Analysis, Problem Solving, Customer Relations, Market Analysis, Business Strategy, Competitive Analysis, Research, Customer Service, Business Development, Management
Education
Miami University 1997 — 2000
MBA
Purdue University 1989 — 1993
Bachelors of Science, Industrial Engineering
Andreas Drath's Convergys Experience June 1996 - January 2004
Job Principal and Founder, Alignalytics, LLC
Industry Information Technology and Services
Experience
Alignalytics, LLC March 2004 - Present
The Bistro Group April 2001 - October 2008
Convergys June 1996 - January 2004
Skills
Project Management, Business Analysis, Requirements Analysis, Program Management, Vendor Management, SDLC, SharePoint, Process Improvement, Leadership, Management Consulting, CRM, Team Building, Cross-functional Team..., Change Management, Management
Education
Michigan State University
University Liggett School
University Liggett School
University of Cincinnati
Alignalytics, LLC March 2004 - Present
The Bistro Group April 2001 - October 2008
Convergys June 1996 - January 2004
Skills
Project Management, Business Analysis, Requirements Analysis, Program Management, Vendor Management, SDLC, SharePoint, Process Improvement, Leadership, Management Consulting, CRM, Team Building, Cross-functional Team..., Change Management, Management
Education
Michigan State University
University Liggett School
University Liggett School
University of Cincinnati
Leslie Petrosky's Convergys Experience January 2013 - Present
Job Sr. Project Manager at Convergys Analytics Solutions
Industry Market Research
Experience
Convergys January 2013 - Present
Directions Research February 2005 - October 2012
RDI 2003 - 2005
Curtis Inc. Visual Communications 2001 - 2003
Ipsos-ASI 1996 - 2000
WXIX-FOX 19 Cincinnati 1994 - 1996
Skills
Quantitative Research, Customer Service, Client Service Oriented, Qualitative Research, Administrative..., Microsoft Office, Mac OS, Project Management, Online Research, Consumer Behaviour, Questionnaire Design, Advertising Research, Marketing Research, Market Research, Customer Insight, Research, Marketing, Management, Client Services
Education
Miami University 1990 — 1994
Convergys January 2013 - Present
Directions Research February 2005 - October 2012
RDI 2003 - 2005
Curtis Inc. Visual Communications 2001 - 2003
Ipsos-ASI 1996 - 2000
WXIX-FOX 19 Cincinnati 1994 - 1996
Skills
Quantitative Research, Customer Service, Client Service Oriented, Qualitative Research, Administrative..., Microsoft Office, Mac OS, Project Management, Online Research, Consumer Behaviour, Questionnaire Design, Advertising Research, Marketing Research, Market Research, Customer Insight, Research, Marketing, Management, Client Services
Education
Miami University 1990 — 1994
Michele Metcalfe's Convergys Experience January 2001 - February 2012
Job On contract as Deployment Analyst at AAA National
Industry Computer Software
Experience
AAA National August 2012 - Present
Looking for a Business/Systems Analyst position February 2012 - August 2012
Convergys January 2001 - February 2012
Convergys January 1995 - January 2001
Convergys December 1986 - January 1995
GE Consulting Services March 1986 - December 1986
Ohio Casualty Insurance Company 1979 - 1986
Education
Miami University 1974 — 1984
Associate's degree, Computer Science
AAA National August 2012 - Present
Looking for a Business/Systems Analyst position February 2012 - August 2012
Convergys January 2001 - February 2012
Convergys January 1995 - January 2001
Convergys December 1986 - January 1995
GE Consulting Services March 1986 - December 1986
Ohio Casualty Insurance Company 1979 - 1986
Education
Miami University 1974 — 1984
Associate's degree, Computer Science
Tony Post's Convergys Experience January 2011 - May 2012
Job Technical Consultant at NetCracker
Industry Information Technology and Services
Experience
NetCracker Technology May 2012 - Present
Convergys January 2011 - May 2012
Convergys July 1990 - January 2011
Skills
Business Analysis, SDLC, Requirements Analysis, Solution Architecture, Service Delivery, Integration, Requirements Gathering, Enterprise Architecture, Vendor Management, PMP, Outsourcing, PL/SQL, ITIL, Process Improvement, Resource Management, Oracle, Pre-sales, Software Project..., Project Management, Systems Analysis, IT Management, Unix, Telecommunications
Education
Miami University 1986 — 1990
Bachelor of Applied Science (BASc), Computer Systems Analysis
NetCracker Technology May 2012 - Present
Convergys January 2011 - May 2012
Convergys July 1990 - January 2011
Skills
Business Analysis, SDLC, Requirements Analysis, Solution Architecture, Service Delivery, Integration, Requirements Gathering, Enterprise Architecture, Vendor Management, PMP, Outsourcing, PL/SQL, ITIL, Process Improvement, Resource Management, Oracle, Pre-sales, Software Project..., Project Management, Systems Analysis, IT Management, Unix, Telecommunications
Education
Miami University 1986 — 1990
Bachelor of Applied Science (BASc), Computer Systems Analysis
Margaret Schardong's Convergys Experience July 2010 - Present
Job Associate, Online Content Developer at Convergys
Industry Human Resources
Experience
Convergys July 2010 - Present
Convergys February 2001 - June 2010
Skills
Performance Management, BPO, Employee Engagement, Organizational..., Talent Management, HRIS, Talent Acquisition, Vendor Management, PeopleSoft, Outsourcing, Human Resources, Onboarding, Call Centers, Personnel Management
Education
Miami University 1971 — 1975
Convergys July 2010 - Present
Convergys February 2001 - June 2010
Skills
Performance Management, BPO, Employee Engagement, Organizational..., Talent Management, HRIS, Talent Acquisition, Vendor Management, PeopleSoft, Outsourcing, Human Resources, Onboarding, Call Centers, Personnel Management
Education
Miami University 1971 — 1975
Steve Camerer's Convergys Experience March 2012 - May 2014
Job Recruiter at Denver Health
Industry Hospital & Health Care
Experience
Denver Health May 2014 - Present
Convergys March 2012 - May 2014
Adecco Employment Services October 2011 - March 2012
QualVu February 2010 - November 2011
The Hartman Group March 2007 - August 2009
Skills
Online Research, Qualitative Research, Recruiting, Human Resources, Interviews, Market Research, Applicant Tracking..., Talent Acquisition, Social Networking, Social Media, Onboarding, Internet Recruiting, Marketing Research, Employee Relations, Research, Training, Technical Recruiting, Leadership, Talent Management, Taleo, Screening, Resume Writing, Sourcing
Education
New Mexico State University 2000 — 2001
Master of Arts, Communication Studies
Middle Tennessee State University 1998 — 2000
B.S., Public Speaking
Denver Health May 2014 - Present
Convergys March 2012 - May 2014
Adecco Employment Services October 2011 - March 2012
QualVu February 2010 - November 2011
The Hartman Group March 2007 - August 2009
Skills
Online Research, Qualitative Research, Recruiting, Human Resources, Interviews, Market Research, Applicant Tracking..., Talent Acquisition, Social Networking, Social Media, Onboarding, Internet Recruiting, Marketing Research, Employee Relations, Research, Training, Technical Recruiting, Leadership, Talent Management, Taleo, Screening, Resume Writing, Sourcing
Education
New Mexico State University 2000 — 2001
Master of Arts, Communication Studies
Middle Tennessee State University 1998 — 2000
B.S., Public Speaking
Tony Reeves's Convergys Experience July 2007 - October 2014
Job VMware Certified Professional (VCPDCV), Systems Administrator, WIVMUG Member
Industry Information Technology and Services
Experience
Hoffmaster Group, Inc. October 2014 - Present
Convergys July 2007 - October 2014
Telephone and Data Systems, Inc.™ (TDS™) June 2005 - June 2006
Skills
Troubleshooting, Cisco Technologies, Technical Support, Computer Hardware, Servers, Routers, VMware, Network Administration, Active Directory, Networking, Windows Server, System Deployment, VoIP, Software Installation, Windows 7, System Administration, HP, Laptops, XP, Switches, TCP/IP, Software Documentation, Remote Administration, Remote Infrastructure..., Windows XP, Telecommunications, Call Center, Wireless Networking, LAN-WAN, Cisco IOS, Security, Hardware, DNS, Data Center, VMware View, VMware Infrastructure, VMware Certified..., VMware Workstation, VMware Fusion, VMware vCenter, Cisco Routers
Education
Milwaukee Area Technical College 2014 — 2014
Vmware Certified Professional VCP5-DCV Program, Computer Science, A
Fox Valley Technical College 2006 — 2007
Waupaca High School graduate 1995 — 1999
Hoffmaster Group, Inc. October 2014 - Present
Convergys July 2007 - October 2014
Telephone and Data Systems, Inc.™ (TDS™) June 2005 - June 2006
Skills
Troubleshooting, Cisco Technologies, Technical Support, Computer Hardware, Servers, Routers, VMware, Network Administration, Active Directory, Networking, Windows Server, System Deployment, VoIP, Software Installation, Windows 7, System Administration, HP, Laptops, XP, Switches, TCP/IP, Software Documentation, Remote Administration, Remote Infrastructure..., Windows XP, Telecommunications, Call Center, Wireless Networking, LAN-WAN, Cisco IOS, Security, Hardware, DNS, Data Center, VMware View, VMware Infrastructure, VMware Certified..., VMware Workstation, VMware Fusion, VMware vCenter, Cisco Routers
Education
Milwaukee Area Technical College 2014 — 2014
Vmware Certified Professional VCP5-DCV Program, Computer Science, A
Fox Valley Technical College 2006 — 2007
Waupaca High School graduate 1995 — 1999
Bryan Black's Convergys Experience November 2004 - Present
Job Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2004 - Present
Catamount Film and Arts Company August 2002 - August 2004
Skills
Inbound Marketing, Call Center, BPO, Outsourcing, Six Sigma, CRM, Vendor Management, Operations Management, Customer Satisfaction, Project Management, Workforce Management, Performance Management, Customer Retention, Customer Service, Business Process..., Process Improvement, Customer Experience, Analytics, Program Management, Service Delivery, Call Centers, Management, Team Management, Leadership
Education
Middlebury College 1998 — 2002
B.A., History, Classical Studies
St. Johnsbury Academy 1994 — 1998
Convergys November 2004 - Present
Catamount Film and Arts Company August 2002 - August 2004
Skills
Inbound Marketing, Call Center, BPO, Outsourcing, Six Sigma, CRM, Vendor Management, Operations Management, Customer Satisfaction, Project Management, Workforce Management, Performance Management, Customer Retention, Customer Service, Business Process..., Process Improvement, Customer Experience, Analytics, Program Management, Service Delivery, Call Centers, Management, Team Management, Leadership
Education
Middlebury College 1998 — 2002
B.A., History, Classical Studies
St. Johnsbury Academy 1994 — 1998
Matt Ely's Convergys Experience September 2006 - Present
Job Account Manager at Convergys
Industry Information Technology and Services
Experience
Convergys September 2006 - Present
RE/MAX 200 Realty 2005 - 2006
New England Financial 2003 - 2004
Campus Crusade for Christ 1998 - 2003
Education
Miami University 1993 — 1997
BA, History & Religion
Convergys September 2006 - Present
RE/MAX 200 Realty 2005 - 2006
New England Financial 2003 - 2004
Campus Crusade for Christ 1998 - 2003
Education
Miami University 1993 — 1997
BA, History & Religion
Colleen Harrison's Convergys Experience 1991 - 2005
Job Physician Assistant Interventional Neuroradiology at Central Dupage Hospital
Industry Hospital & Health Care
Experience
Central DuPage Hospital August 2008 - Present
Alpine Family Physicians November 2007 - August 2008
Convergys 1991 - 2005
Triton PCS 1991 - 2005
Education
Midwestern University (IL) 2005 — 2007
Central DuPage Hospital August 2008 - Present
Alpine Family Physicians November 2007 - August 2008
Convergys 1991 - 2005
Triton PCS 1991 - 2005
Education
Midwestern University (IL) 2005 — 2007
Karen McCrea, MBA, PMP's Convergys Experience December 1999 - February 2005
Job IT Business Services Manager at Family Dollar
Industry Information Technology and Services
Experience
Family Dollar September 2008 - Present
Duval County Public Schools May 2005 - September 2008
Convergys December 1999 - February 2005
Skills
Project Management, Management, Business Analysis, Process Improvement, Vendor Management, Team Management, Change Management, Coaching, Requirements Analysis, Analysis, Service Delivery, Program Management, Outsourcing, Research, Software Project..., Public Speaking, Business Process..., SDLC
Education
University of North Florida - College of Business Administration 2004 — 2006
MBA
Minnesota State University, Mankato
BS, Business Administration
Western Illinois University
MS, Recreation, Park and Tourism Administration
Family Dollar September 2008 - Present
Duval County Public Schools May 2005 - September 2008
Convergys December 1999 - February 2005
Skills
Project Management, Management, Business Analysis, Process Improvement, Vendor Management, Team Management, Change Management, Coaching, Requirements Analysis, Analysis, Service Delivery, Program Management, Outsourcing, Research, Software Project..., Public Speaking, Business Process..., SDLC
Education
University of North Florida - College of Business Administration 2004 — 2006
MBA
Minnesota State University, Mankato
BS, Business Administration
Western Illinois University
MS, Recreation, Park and Tourism Administration
Delores Draper's Convergys Experience August 2009 - October 2012
Job Consultant, Consumer Education Affordable Care Act Federal Facilitated Marketplace at BlueCross BlueShield
Industry Management Consulting
Experience
BlueCross BlueShield March 2014 - Present
Consultant October 2012 - Present
Convergys August 2009 - October 2012
Draper Group Consultants 2006 - 2009
United States Air Force August 1982 - July 2006
Lanmark Technology, Inc. 2004 - 2005
TSYS 1999 - 2004
Skills
Legislative Testimony, Public Policy, Program Management, Strategic Planning, Political Strategy, Appropriations, PAC Management, Position Papers, Coalition Development, State and Local..., Urban Planning, Political Intelligence, Veterans Affairs
Education
National-Louis University
Master's degree, School of Management and Business
Middle Tennessee State University
Bachelor's degree, Political Science and Urban Planning
BlueCross BlueShield March 2014 - Present
Consultant October 2012 - Present
Convergys August 2009 - October 2012
Draper Group Consultants 2006 - 2009
United States Air Force August 1982 - July 2006
Lanmark Technology, Inc. 2004 - 2005
TSYS 1999 - 2004
Skills
Legislative Testimony, Public Policy, Program Management, Strategic Planning, Political Strategy, Appropriations, PAC Management, Position Papers, Coalition Development, State and Local..., Urban Planning, Political Intelligence, Veterans Affairs
Education
National-Louis University
Master's degree, School of Management and Business
Middle Tennessee State University
Bachelor's degree, Political Science and Urban Planning
Peter Schreiber's Convergys Experience April 2000 - November 2007
Job Instructional Designer at US Bank
Industry Human Resources
Experience
US Bank 2008 - Present
UC, NKU, XU 1988 - 2008
Convergys April 2000 - November 2007
Ohio Casualty Group 1994 - 1999
Omni Netherland Plaza 1990 - 1994
Skills
Performance Management, Instructional Design, Training, Project Management, E-Learning, Strategic Communications, Personal Development, Leadership Development, Talent Management, Onboarding, Employee Engagement, Employee Training, Process Improvement, Organizational..., Organizational..., Workshop Facilitation, Coaching, Change Management
Education
Xavier University 1983 — 1988
M. Ed., Communication
Miami University 1973 — 1977
Bachelor of Arts (B.A.), Political Science and Government
US Bank 2008 - Present
UC, NKU, XU 1988 - 2008
Convergys April 2000 - November 2007
Ohio Casualty Group 1994 - 1999
Omni Netherland Plaza 1990 - 1994
Skills
Performance Management, Instructional Design, Training, Project Management, E-Learning, Strategic Communications, Personal Development, Leadership Development, Talent Management, Onboarding, Employee Engagement, Employee Training, Process Improvement, Organizational..., Organizational..., Workshop Facilitation, Coaching, Change Management
Education
Xavier University 1983 — 1988
M. Ed., Communication
Miami University 1973 — 1977
Bachelor of Arts (B.A.), Political Science and Government
Scott Brigger's Convergys Experience June 1988 - November 1989
Job Lead Finance Project/Program Manager at General Electric
Industry Utilities
Experience
General Electric June 2011 - Present
Duke Energy July 2009 - June 2011
Fidelity Investments May 2005 - February 2009
General Electric May 2000 - May 2005
Metamor Worldwide November 1998 - April 2000
PricewaterhouseCoopers February 1996 - November 1998
CarnaudMetalbox (USA) Inc. November 1993 - February 1996
Quantum Chemical November 1989 - October 1993
Convergys June 1988 - November 1989
Western & Southern Financial Group June 1986 - June 1988
Skills
Program Management, Project Management
Education
Miami University 1982 — 1986
Bachelor of Science (BS), Systems Analysis
General Electric June 2011 - Present
Duke Energy July 2009 - June 2011
Fidelity Investments May 2005 - February 2009
General Electric May 2000 - May 2005
Metamor Worldwide November 1998 - April 2000
PricewaterhouseCoopers February 1996 - November 1998
CarnaudMetalbox (USA) Inc. November 1993 - February 1996
Quantum Chemical November 1989 - October 1993
Convergys June 1988 - November 1989
Western & Southern Financial Group June 1986 - June 1988
Skills
Program Management, Project Management
Education
Miami University 1982 — 1986
Bachelor of Science (BS), Systems Analysis
Linda Garland's Convergys Experience 2005 - 2008
Job Research Manager at MarketVision Research
Industry Market Research
Experience
MarketVision Research January 2009 - Present
High Marks Market Research January 2008 - January 2009
Convergys 2005 - 2008
Cooper Research 2002 - 2005
Merck January 2001 - January 2002
The Answer Group 1995 - 2000
Procter & Gamble 1992 - 1995
Education
Miami University 1987 — 1991
B.S., Marketing
MarketVision Research January 2009 - Present
High Marks Market Research January 2008 - January 2009
Convergys 2005 - 2008
Cooper Research 2002 - 2005
Merck January 2001 - January 2002
The Answer Group 1995 - 2000
Procter & Gamble 1992 - 1995
Education
Miami University 1987 — 1991
B.S., Marketing
Lucy Quinones's Convergys Experience 2006 - 2007
Job Agency Services Support
Industry Executive Office
Experience
Cypress Insurance Group February 2011 - Present
Bacardi Bottling Company January 2010 - December 2010
Diversified Clinical Services 2007 - 2009
Convergys 2006 - 2007
PSS World Med 2006 - 2007
KMPG 2005 - 2006
Johnson & Johnson 1985 - 2005
Education
Middlesex County College 1980 — 1982
Business
Cypress Insurance Group February 2011 - Present
Bacardi Bottling Company January 2010 - December 2010
Diversified Clinical Services 2007 - 2009
Convergys 2006 - 2007
PSS World Med 2006 - 2007
KMPG 2005 - 2006
Johnson & Johnson 1985 - 2005
Education
Middlesex County College 1980 — 1982
Business
Caren Burns's Convergys Experience April 2004 - Present
Job Senior Director, Convergys Analytic Solutions
Industry Management Consulting
Experience
Convergys April 2004 - Present
Accenture 2000 - 2004
Skills
Management Consulting, Analytics, Customer Experience, Change Management, BPO, Call Center, Business Process..., Business Transformation, Project Planning, Consulting, Strategy, Leadership, Operations Management, Team Management, Vendor Management, Call Centers, Performance Management, Management, Program Management, Outsourcing
Education
Middle Tennessee State University
Bachelor of Business Administration (BBA), Business Management
Convergys April 2004 - Present
Accenture 2000 - 2004
Skills
Management Consulting, Analytics, Customer Experience, Change Management, BPO, Call Center, Business Process..., Business Transformation, Project Planning, Consulting, Strategy, Leadership, Operations Management, Team Management, Vendor Management, Call Centers, Performance Management, Management, Program Management, Outsourcing
Education
Middle Tennessee State University
Bachelor of Business Administration (BBA), Business Management
Todd Glass's Convergys Experience 2000 - 2002
Job Software Developer at Healthy Advice Networks LLC
Industry Financial Services
Experience
Healthy Advice Networks LLC May 2011 - Present
Dealer Specialties November 2008 - June 2011
Axcess Financial January 2006 - November 2008
Domin-8 Enterprise Solutions December 2002 - December 2004
Convergys 2000 - 2002
Education
Miami University 1984 — 1986
MBA, Business Management
Miami University 1980 — 1984
BS, Aeronautics/Mathematocs
Healthy Advice Networks LLC May 2011 - Present
Dealer Specialties November 2008 - June 2011
Axcess Financial January 2006 - November 2008
Domin-8 Enterprise Solutions December 2002 - December 2004
Convergys 2000 - 2002
Education
Miami University 1984 — 1986
MBA, Business Management
Miami University 1980 — 1984
BS, Aeronautics/Mathematocs
Mike Gillette's Convergys Experience May 2008 - February 2015
Job Senior Financial Analyst at CareSource
Industry Hospital & Health Care
Experience
Convergys May 2008 - February 2015
Skills
Forecasting, Financial Analysis, Financial Reporting, Financial Modeling, Hyperion Enterprise, Variance Analysis, Analysis, Accounting
Education
Miami University 2004 — 2008
B.S., Finance
St. Xavier High School
Convergys May 2008 - February 2015
Skills
Forecasting, Financial Analysis, Financial Reporting, Financial Modeling, Hyperion Enterprise, Variance Analysis, Analysis, Accounting
Education
Miami University 2004 — 2008
B.S., Finance
St. Xavier High School
Rob Moorman's Convergys Experience August 2009 - May 2012
Job Service Operations Project Manager at Paycor
Industry Information Technology and Services
Experience
Paycor August 2015 - Present
Paycor April 2014 - August 2015
NetCracker Technology May 2012 - April 2014
Convergys August 2009 - May 2012
Convergys July 2007 - August 2009
Convergys November 2005 - July 2007
Convergys September 2005 - November 2006
Convergys August 2002 - September 2005
Skills
Vendor Management, Process Improvement, Business Analysis, Program Management, Outsourcing, Strategic Planning, Team Building, Team Leadership, SDLC, Account Management, Sales, Project Management, New Business Development, Requirements Analysis, Change Management
Education
Miami University 1991 — 1995
BA, Marketing
Paycor August 2015 - Present
Paycor April 2014 - August 2015
NetCracker Technology May 2012 - April 2014
Convergys August 2009 - May 2012
Convergys July 2007 - August 2009
Convergys November 2005 - July 2007
Convergys September 2005 - November 2006
Convergys August 2002 - September 2005
Skills
Vendor Management, Process Improvement, Business Analysis, Program Management, Outsourcing, Strategic Planning, Team Building, Team Leadership, SDLC, Account Management, Sales, Project Management, New Business Development, Requirements Analysis, Change Management
Education
Miami University 1991 — 1995
BA, Marketing
Jaron Stout's Convergys Experience 2003 - 2005
Job Consultant Pharmacist at Senior Care Pharmacy
Industry Pharmaceuticals
Experience
Senior Care Pharmacy April 2012 - Present
Walmart September 2011 - Present
Walmart December 2010 - September 2011
Walmart August 2008 - November 2010
PharMerica October 2007 - January 2008
Coventry Health Care November 2005 - October 2007
Convergys 2003 - 2005
Skills
Training, Pharmacy, disease management, Medication Therapy..., Pharmacists, Microsoft Excel, Microsoft Word, Certified Immunizer, Pharmacy Consulting, Geriatrics, Immunization, Patient Counseling, Community Pharmacy, Pharmacy Benefit..., Medicare Part D, Medication..., Patient Education, LTCP, Microsoft Office, Public Speaking, Document Management, QS1, Clinical Research, Clinical Pharmacy, Disease Management, Prescription, Pharmacy Practice, Compounding, Pharmacueticals, Clinical Pharmacology, Ambulatory Care, Pharmacy Automation, Anticoagulation, Pharmaceutical Care, Diabetes, Long-term Care, Pyxis
Education
Midwestern University (AZ) 2008 — 2011
PharmD, Pharmacy
University of Utah 2005 — 2008
N/A, Physics, Chemistry, Biology
Utah Valley University 2002 — 2005
Associates of Science, Sciences (pre-pharmacy)
Senior Care Pharmacy April 2012 - Present
Walmart September 2011 - Present
Walmart December 2010 - September 2011
Walmart August 2008 - November 2010
PharMerica October 2007 - January 2008
Coventry Health Care November 2005 - October 2007
Convergys 2003 - 2005
Skills
Training, Pharmacy, disease management, Medication Therapy..., Pharmacists, Microsoft Excel, Microsoft Word, Certified Immunizer, Pharmacy Consulting, Geriatrics, Immunization, Patient Counseling, Community Pharmacy, Pharmacy Benefit..., Medicare Part D, Medication..., Patient Education, LTCP, Microsoft Office, Public Speaking, Document Management, QS1, Clinical Research, Clinical Pharmacy, Disease Management, Prescription, Pharmacy Practice, Compounding, Pharmacueticals, Clinical Pharmacology, Ambulatory Care, Pharmacy Automation, Anticoagulation, Pharmaceutical Care, Diabetes, Long-term Care, Pyxis
Education
Midwestern University (AZ) 2008 — 2011
PharmD, Pharmacy
University of Utah 2005 — 2008
N/A, Physics, Chemistry, Biology
Utah Valley University 2002 — 2005
Associates of Science, Sciences (pre-pharmacy)
Katie (Mumper) Roettgers's Convergys Experience July 2004 - August 2004
Job Market Development Sales Representative at Cintas
Industry Facilities Services
Kristin (Vitucci) Maly's Convergys Experience June 2008 - Present
Job Senior Analyst at Convergys
Industry Market Research
Experience
Convergys June 2008 - Present
Convergys December 2004 - June 2008
OTX October 2003 - November 2004
Friedman-Swift Associates September 2002 - September 2003
Education
Miami University 1998 — 2002
Bachelor of Science in Business, Marketing & MIS
Convergys June 2008 - Present
Convergys December 2004 - June 2008
OTX October 2003 - November 2004
Friedman-Swift Associates September 2002 - September 2003
Education
Miami University 1998 — 2002
Bachelor of Science in Business, Marketing & MIS
Emanuel McCallum's Convergys Experience November 2011 - January 2013
Job Technical Support at Telenetwork (Work from Home)
Industry Information Technology and Services
Experience
Convergys November 2011 - January 2013
Telenetwork July 2010 - September 2012
NewSource November 2009 - September 2010
Express Personnel May 2007 - September 2009
GoSecure November 2008 - April 2009
Education
Lexington High School 1998 — 2002
High School Degree, General
Middlesex Community College
Some College Telecommunications 56 credits, IT
Convergys November 2011 - January 2013
Telenetwork July 2010 - September 2012
NewSource November 2009 - September 2010
Express Personnel May 2007 - September 2009
GoSecure November 2008 - April 2009
Education
Lexington High School 1998 — 2002
High School Degree, General
Middlesex Community College
Some College Telecommunications 56 credits, IT
walt welch's Convergys Experience August 2009 - April 2010
Job Assistant Purchasing Manger at CMH Trendsetter Construction
Industry Construction
Experience
CMH Trendsetter Construction December 2009 - Present
Convergys August 2009 - April 2010
Fleetwood Enterprises May 1997 - July 2009
Education
Mississippi State University 1985 — 1986
none, Architecture
CMH Trendsetter Construction December 2009 - Present
Convergys August 2009 - April 2010
Fleetwood Enterprises May 1997 - July 2009
Education
Mississippi State University 1985 — 1986
none, Architecture
Chad Ostergren's Convergys Experience September 2013 - March 2015
Job Information Security Specialist at Data Recognition Corporation
Industry Information Technology and Services
Experience
Data Recognition Corporation March 2015 - Present
Convergys September 2013 - March 2015
Lifetime Fitness August 2012 - November 2012
OptumHealth October 2011 - August 2012
ING June 2008 - August 2011
ING DIRECT June 2008 - August 2011
The Hartford November 2007 - June 2008
The Hartford January 2005 - November 2007
Skills
Employee Benefits, Leadership, Employee Training, Disability Insurance, Management, Claim, Call Centers, Sales, Quality Assurance, Six Sigma, FMLA, Disabilities, Administration, Customer Service, Insurance, Process Improvement, Risk Management, Health Insurance
Education
Mankato State University 2000 — 2004
B.S, Mass Communications
Minnesota State University, Mankato 2000 — 2004
BS, Mass Communications
Data Recognition Corporation March 2015 - Present
Convergys September 2013 - March 2015
Lifetime Fitness August 2012 - November 2012
OptumHealth October 2011 - August 2012
ING June 2008 - August 2011
ING DIRECT June 2008 - August 2011
The Hartford November 2007 - June 2008
The Hartford January 2005 - November 2007
Skills
Employee Benefits, Leadership, Employee Training, Disability Insurance, Management, Claim, Call Centers, Sales, Quality Assurance, Six Sigma, FMLA, Disabilities, Administration, Customer Service, Insurance, Process Improvement, Risk Management, Health Insurance
Education
Mankato State University 2000 — 2004
B.S, Mass Communications
Minnesota State University, Mankato 2000 — 2004
BS, Mass Communications
Gwennette Mahan's Convergys Experience May 2004 - Present
Job Associate Trainer, Customer Service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2004 - Present
Mahan Transportation 1995 - 2004
Education
Millikin University
radiology
Convergys May 2004 - Present
Mahan Transportation 1995 - 2004
Education
Millikin University
radiology
Karen Davey's Convergys Experience January 2011 - May 2012
Job Director Solution Architect at NetCracker
Industry Outsourcing/Offshoring
Experience
NetCracker May 2012 - Present
Convergys January 2011 - May 2012
Convergys November 2008 - March 2011
Convergys January 2005 - November 2008
Skills
Billing, Architecture, Java, Customer Relations, Telecommunications, Application Development, Solution Architecture, Billing Systems, Offshoring, SDLC, COBOL, Virtual Teams, SOA, Unix, PL/SQL, Resource Management, Requirements Gathering, Oracle SQL, Requirements Analysis, Integration, Web Services, Software Development, Software Project..., Oracle, Enterprise Architecture, Invoicing, ITIL, Pre-sales, Architectures, Agile Methodologies, CRM, Customer Service, Business Analysis
Education
Miami University 1980 — 1984
BS, Systems Analysis
NetCracker May 2012 - Present
Convergys January 2011 - May 2012
Convergys November 2008 - March 2011
Convergys January 2005 - November 2008
Skills
Billing, Architecture, Java, Customer Relations, Telecommunications, Application Development, Solution Architecture, Billing Systems, Offshoring, SDLC, COBOL, Virtual Teams, SOA, Unix, PL/SQL, Resource Management, Requirements Gathering, Oracle SQL, Requirements Analysis, Integration, Web Services, Software Development, Software Project..., Oracle, Enterprise Architecture, Invoicing, ITIL, Pre-sales, Architectures, Agile Methodologies, CRM, Customer Service, Business Analysis
Education
Miami University 1980 — 1984
BS, Systems Analysis
Sherrill van de Sande's Convergys Experience December 2012 - October 2014
Job Project Management, specializing in print production
Industry Printing
Experience
Convergys December 2012 - October 2014
St Croix Storage & Transfer August 2011 - November 2012
Wells Fargo 1985 - 2011
Skills
Management, Customer Service, Operations Management, Process Improvement, Sales, Negotiation, Purchasing, Microsoft Word, Business Development, Marketing
Education
Michigan State University
Bachelor of Arts (B.A.), Business Administration and Management, General
Convergys December 2012 - October 2014
St Croix Storage & Transfer August 2011 - November 2012
Wells Fargo 1985 - 2011
Skills
Management, Customer Service, Operations Management, Process Improvement, Sales, Negotiation, Purchasing, Microsoft Word, Business Development, Marketing
Education
Michigan State University
Bachelor of Arts (B.A.), Business Administration and Management, General
Pam McElvy's Convergys Experience October 1986 - Present
Job Commissions Administrator at Convergys
Industry Financial Services
Experience
Convergys October 1986 - Present
Skills
Outsourcing, PeopleSoft, Process Improvement, Telecommunications, Team Leadership, SaaS, Account Management, Business Development, Leadership, Program Management, Solution Selling, Sales Operations, Microsoft Excel, Product Management, Salesforce.com, Customer Service, Management, Business Analysis, Unified Communications, Enterprise Software, Strategic Planning, VoIP, New Business Development, Cloud Computing, SAP
Education
Midwestern State University 1978 — 1982
Bachelor degree, Business Administration
Hirschi High School 1975 — 1978
High School Diploma
Convergys October 1986 - Present
Skills
Outsourcing, PeopleSoft, Process Improvement, Telecommunications, Team Leadership, SaaS, Account Management, Business Development, Leadership, Program Management, Solution Selling, Sales Operations, Microsoft Excel, Product Management, Salesforce.com, Customer Service, Management, Business Analysis, Unified Communications, Enterprise Software, Strategic Planning, VoIP, New Business Development, Cloud Computing, SAP
Education
Midwestern State University 1978 — 1982
Bachelor degree, Business Administration
Hirschi High School 1975 — 1978
High School Diploma
Tasha McCuller's Convergys Experience July 2013 - Present
Job Problem Resolution Rep II
Industry Computer Networking
Experience
Convergys July 2013 - Present
McDonald's Corporation February 2012 - December 2014
Taco Bell June 2007 - December 2011
Emmis Communications 2007 - 2008
Skills
CCNA, Computer Hardware, Network Security, TCP/IP, Windows, Cisco Technologies, Networking, Network Administration, Wireless Networking, Windows 7, Operating Systems, Troubleshooting, Computer Repair, Help Desk Support, Technical Support, XP
Education
ITT Technical Institute 2011 — 2013
Associate's degree, Computer Networking Systems and Telecommunications, 3.4 GPA
Missouri College 2008 — 2010
Certificate, Dental Assisting/Assistant
Convergys July 2013 - Present
McDonald's Corporation February 2012 - December 2014
Taco Bell June 2007 - December 2011
Emmis Communications 2007 - 2008
Skills
CCNA, Computer Hardware, Network Security, TCP/IP, Windows, Cisco Technologies, Networking, Network Administration, Wireless Networking, Windows 7, Operating Systems, Troubleshooting, Computer Repair, Help Desk Support, Technical Support, XP
Education
ITT Technical Institute 2011 — 2013
Associate's degree, Computer Networking Systems and Telecommunications, 3.4 GPA
Missouri College 2008 — 2010
Certificate, Dental Assisting/Assistant
Rene Lovett's Convergys Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Alpine Access October 2010 - May 2011
Convergys 2011 - 2011
Omni Medical Group September 1996 - February 2000
Skills
Customer Service, Front Office, Telephone Reception, Appointment Scheduling, Computers, Data Entry, Retail, Customer Retention, Medical Records, Answering Telephones
Education
Middle Georgia Technical College 1989 — 1989
GED
Okeechobee High School
Alpine Access October 2010 - May 2011
Convergys 2011 - 2011
Omni Medical Group September 1996 - February 2000
Skills
Customer Service, Front Office, Telephone Reception, Appointment Scheduling, Computers, Data Entry, Retail, Customer Retention, Medical Records, Answering Telephones
Education
Middle Georgia Technical College 1989 — 1989
GED
Okeechobee High School
Traci Rohan's Convergys Experience January 1990 - January 1992
Job Applications Developer at Avtex
Industry Telecommunications
Experience
Vantiv January 2011 - May 2013
Professional Computer Consultants Inc January 1995 - January 2011
ISSC, Armco Steel Co January 1992 - January 1995
Convergys January 1990 - January 1992
Vortec Corporation January 1989 - January 1990
Skills
Certified I3..., Business Analysis, Software Project..., SDLC, Vendor Management, Process Improvement, Disaster Recovery, Project Management, Call Centers, IT Management, Team Leadership, Telecommunications, Program Management, Business Process..., Data Center, Change Management, VoIP, Management
Education
Miami University
B.S, Applied Science
Xavier University
Masters of Business Administration
Vantiv January 2011 - May 2013
Professional Computer Consultants Inc January 1995 - January 2011
ISSC, Armco Steel Co January 1992 - January 1995
Convergys January 1990 - January 1992
Vortec Corporation January 1989 - January 1990
Skills
Certified I3..., Business Analysis, Software Project..., SDLC, Vendor Management, Process Improvement, Disaster Recovery, Project Management, Call Centers, IT Management, Team Leadership, Telecommunications, Program Management, Business Process..., Data Center, Change Management, VoIP, Management
Education
Miami University
B.S, Applied Science
Xavier University
Masters of Business Administration
Tory Turner's Convergys Experience June 2007 - June 2008
Job Computer Games Professional
Industry Computer Games
Experience
nSpace February 2014 - Present
Bioware 2011 - 2012
Eidos-Montréal May 2010 - June 2011
Bioware August 2008 - June 2009
Convergys June 2007 - June 2008
Skills
Test Planning, Perforce, Bug Tracking, Video Games, Test Automation, Test Cases, JIRA, Agile Testing, Xbox 360, DevTrack
Education
Mills College 1998 — 2002
Bachelor's of Arts in Music, Electronic Composition, English, 3.5
nSpace February 2014 - Present
Bioware 2011 - 2012
Eidos-Montréal May 2010 - June 2011
Bioware August 2008 - June 2009
Convergys June 2007 - June 2008
Skills
Test Planning, Perforce, Bug Tracking, Video Games, Test Automation, Test Cases, JIRA, Agile Testing, Xbox 360, DevTrack
Education
Mills College 1998 — 2002
Bachelor's of Arts in Music, Electronic Composition, English, 3.5
Randy Hollensbe's Convergys Experience April 1990 - March 2010
Job Director of Technology at Austin Gifted
Industry Education Management
Experience
Austin Gifted August 2010 - Present
Convergys April 1990 - March 2010
Skills
Program Management, Vendor Management, Business Analysis, Project Management, Educational Leadership
Education
Mississippi State University 1987 — 1989
Computer Science / Computer Engineering
Pearl River Community College 1985 — 1987
Engineering
Austin Gifted August 2010 - Present
Convergys April 1990 - March 2010
Skills
Program Management, Vendor Management, Business Analysis, Project Management, Educational Leadership
Education
Mississippi State University 1987 — 1989
Computer Science / Computer Engineering
Pearl River Community College 1985 — 1987
Engineering
Clifton Pearson's Convergys Experience September 2014 - Present
Job Business Process Analyst at Rels
Industry Sports
Experience
Rels January 2015 - Present
Convergys September 2014 - Present
Atlanta Braves March 2013 - Present
Atlanta Braves February 2013 - Present
VXI Global Solutions, Inc June 2012 - February 2013
iQor December 2004 - April 2008
Skills
Computer Hardware, Brand Development, Broadcast Journalism, Marketing, Sales, Sports Marketing, Social Media Marketing, Facebook, Social Networking, Media Relations, Public Relations, WordPress, Social Media, Corporate Communications, Press Releases, Sponsorship, Media Planning, Blogging, Broadcast Television
Education
Minnesota School of Business 2006 — 2008
Business/Corporate Communications, Passed
Rels January 2015 - Present
Convergys September 2014 - Present
Atlanta Braves March 2013 - Present
Atlanta Braves February 2013 - Present
VXI Global Solutions, Inc June 2012 - February 2013
iQor December 2004 - April 2008
Skills
Computer Hardware, Brand Development, Broadcast Journalism, Marketing, Sales, Sports Marketing, Social Media Marketing, Facebook, Social Networking, Media Relations, Public Relations, WordPress, Social Media, Corporate Communications, Press Releases, Sponsorship, Media Planning, Blogging, Broadcast Television
Education
Minnesota School of Business 2006 — 2008
Business/Corporate Communications, Passed
LaQuinta Love's Convergys Experience 2012 - 2012
Job Experienced Health Information Clerk, Front Office Clerk, Telecommunication Agent
Industry Consumer Services
Experience
Randstad Technologies US April 2012 - April 2012
Convergys 2012 - 2012
Myrtle Hillard Davis Health Center November 2005 - April 2008
Skills
Healthcare Information..., Filing, Customer Service, Telecommunications, Typing, Appointment Scheduling, Medical Records, Switchboard
Education
Missouri College 2008 — 2009
Beaumont High School 1995 — 1999
Randstad Technologies US April 2012 - April 2012
Convergys 2012 - 2012
Myrtle Hillard Davis Health Center November 2005 - April 2008
Skills
Healthcare Information..., Filing, Customer Service, Telecommunications, Typing, Appointment Scheduling, Medical Records, Switchboard
Education
Missouri College 2008 — 2009
Beaumont High School 1995 — 1999
Johanna Los's Convergys Experience January 2011 - February 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys January 2011 - February 2013
LaSalle Bank July 1996 - April 2008
Skills
Customer Service, Banking, Data Entry, Microsoft Excel, Microsoft Word, 10 Key, basic office, Typing
Education
Johanna M Los 2010 — 2012
Associate's degree, Accounting
Miller-Motte Technical College-Clarksville 2010 — 2012
Associate's degree, Accounting
Convergys January 2011 - February 2013
LaSalle Bank July 1996 - April 2008
Skills
Customer Service, Banking, Data Entry, Microsoft Excel, Microsoft Word, 10 Key, basic office, Typing
Education
Johanna M Los 2010 — 2012
Associate's degree, Accounting
Miller-Motte Technical College-Clarksville 2010 — 2012
Associate's degree, Accounting
li lopez's Convergys Experience May 2013 - Present
Job
Industry Chemicals
Experience
Convergys May 2013 - Present
Education
Oklahoma City Community College 2011 — 2013
Mid-America Christian University
Convergys May 2013 - Present
Education
Oklahoma City Community College 2011 — 2013
Mid-America Christian University
David Sergeant's Convergys Experience February 2008 - Present
Job Team leader
Industry Telecommunications
Experience
Convergys February 2008 - Present
Family Christian stores August 2006 - March 2008
Skills
Customer Service, Customer Service...
Education
Mid-America Christian University 2000 — 2006
Bachelor's degree, Business Administration and Management, General
Convergys February 2008 - Present
Family Christian stores August 2006 - March 2008
Skills
Customer Service, Customer Service...
Education
Mid-America Christian University 2000 — 2006
Bachelor's degree, Business Administration and Management, General
Brittany Montoya's Convergys Experience 2004 - 2004
Job Rooms Sales Associate at Park Hyatt
Industry Hospitality
Experience
Park Hyatt 2010 - Present
SCA Appraisal Company 2010 - 2010
Four Seasons Hotels and Resorts 2006 - 2009
Comfort Suites 2005 - 2005
Convergys 2004 - 2004
Skills
Digital Photography, Photoshop, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook, Opera
Education
MiraCosta College 2009 — 2009
Associate’s Degree
Park Hyatt 2010 - Present
SCA Appraisal Company 2010 - 2010
Four Seasons Hotels and Resorts 2006 - 2009
Comfort Suites 2005 - 2005
Convergys 2004 - 2004
Skills
Digital Photography, Photoshop, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook, Opera
Education
MiraCosta College 2009 — 2009
Associate’s Degree
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT