Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Baltimore Aircoil Company March 2015 - Present
United States Air Force May 2014 - Present
United States Air Force January 2013 - May 2014
United States Air Force December 2010 - January 2013
United States Air Force December 2008 - December 2010
Convergys January 2008 - August 2008
Skills
Administration, Executive..., Event Planning, Itineraries, Strategic Thinking, Professional Phone..., Concierge Services, Process Improvement, Microsoft Office, Customer Service, Project Management, Team Leadership, Military, Training, Program Management, Event Management, Leadership, Logistics, Account Management, Logistics Management, Protocol, Procurement, Employee Training, Fuel Management, Dispatching, Inventory Management, Hazardous Waste..., Fuel Systems, Inventory Control, Inventory Analysis, Emergency Planning, Transportation, Security Clearance, Human Resources, Operations Management, Military Experience, Management
Education
American Military University
Associate's degree, Business Administration and Management, General
Convergys July 2014 - October 2014
Staples November 2010 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Training, Photoshop
Education
American InterContinental University 2009 — 2010
Bachelor of Fine Arts (BFA), Graphic Design
Luzerne County Community College 2006 — 2008
Associate of Arts (AA), Animation, Interactive Technology, Video Graphics and Special Effects
ClearEdge Marketing November 2014 - June 2015
ClearEdge Marketing October 2011 - November 2014
ClearEdge Marketing January 2011 - October 2011
ClearEdge Marketing December 2007 - January 2011
Convergys September 2006 - November 2007
Convergys September 2004 - September 2006
Spherion September 2003 - September 2004
Spherion June 1998 - September 2003
Broward Community College September 1999 - May 2001
Education
Appalachian State University 1996 — 1998
Bachelor of Science, Communications, PR and Marketing
Broward College 1993 — 1995
Associate of Arts, Liberal Arts
Johnson Controls March 2015 - Present
HCL Technologies August 2014 - February 2015
SilverXis Inc April 2014 - February 2015
Infosys November 2013 - August 2014
Marvel Technologies Inc March 2013 - April 2014
Experis July 2013 - November 2013
IBM April 2008 - March 2013
Convergys August 2004 - March 2008
Tata Consultancy Services June 2002 - August 2004
Skills
SAP Netweaver, SAP R/3, SAP ERP, ABAP, ABAP-OO, ABAP Web Dynpro, Smartforms, BAPI, ALV, IDOC, BDC, SAP, Data Migration, SAP Implementation, WebDynpro, SD, SAP FI, SAP BADI, EDI, Dialog Programs, SDLC, IDoc, Consulting, Requirements Analysis, SAP BW, ERP, Integration
Education
Anna University 1998 — 2002
Bachelor of Technology (BTech), Instrumentation Technology/Technician
Acosta Sales & Marketing May 2013 - Present
Verizon Wireless 2008 - 2009
MONTGOMERY COUNTY SHERIFF'S DEPARTMENT January 2007 - July 2008
Convergys January 2003 - January 2007
Education
American InterContinental University 2005 — 2006
Master of Business Administration (M.B.A.), Industrial and Organizational Psychology, 3.2
Mississippi University for Women 1994 — 1999
Bachelor of Science (B.S.), Public Relations/Image Management
Convergys July 2015 - Present
United States Postal Service February 2015 - August 2015
Plymouth Packaging June 2014 - October 2014
United States Air Force June 2011 - December 2013
United States Air Force June 2008 - June 2011
United States Air Force June 2006 - June 2008
United States Air Force March 2002 - June 2006
Skills
Team Leadership, Process Improvement, Team Building, Conflict Resolution, Documentation, Communication, PowerPoint, Microsoft Word, Windows, Access, Employee Relations, Security Management, Training & Development, Aircraft Maintenance, Personnel Management, Microsoft Excel, Mac OS, Corrugated, Paper Industry, Packaging Engineering, Instructor-led Training, CPR Certified, Report Writing, Records Management, Team Management, Operations Management, Security Clearance, Military Experience, Military Training, Military Aviation, Employee Training, Evaluations, Manufacturing, Dispute Resolution, Investigative Reporting, Investigation, Briefing, Technical Writing, Professional Mentoring, Professional..., Staff Development, Human Resources, Military, Training, DoD, Program Management, Command, Leadership
Education
American Military University 2010 — 2015
Bachelor of Arts in Management, Ethics, Management Communications, Human Resources Management, Leadership, and Employee Relations., 3.4
Community College of the Air Force 2007 — 2009
Associate of Science (AS), Aircraft Armament Systems Technology, 4.0
US Army Center of Military History June 2014 - September 2014
UnitedLex Corporation January 2014 - February 2014
US Army Womens Museum July 2012 - July 2013
Children's Ark September 2007 - March 2008
goFluent June 2005 - June 2006
Convergys June 2005 - June 2006
Skills
MS Office Proficient, LexiNexis Database..., IRIS Database, 50WPM, Digital Archiving, Archival Research, OCLC Connexion, EOS, Customer Satisfaction, Analysis, Customer Service, Child Youth Management..., Family Program...
Education
American Military University 2010 — 2014
Certificate, Paralegal Studies, 3.96 GPA
University of the Philippines 1999 — 2003
Bachelor's degree, Library and Information Science, 3.12 GPA
Suncrest Solar May 2015 - Present
Schneider Electric February 2014 - January 2015
Schneider Electric September 2012 - January 2014
Schneider Electric June 2010 - September 2012
Convergys June 2009 - June 2010
Verizon Wireless October 2007 - April 2009
Skills
Supply Chain Management, Purchasing, Customer Relations, Supply Management, Supply Chain, Logistics, Continuous Improvement, Management, Quality Assurance, Customer Service, Manufacturing, Process Improvement, Cross-functional Team..., Lean Manufacturing, Negotiation
Education
American Public University System 2010 — 2013
Bachelor of Business Administration
Murray High 2004 — 2007
United States Army National Guard May 2011 - Present
Convergys January 2012 - January 2013
Western Carolina University August 2010 - December 2010
Appalachian State University May 2010 - July 2010
ASU Child Development Center January 2008 - August 2009
McDonald's Corporation August 2005 - September 2007
Skills
Military, Leadership, Team Leadership, Training, Customer Service, Team Building, Security, Microsoft Office, Microsoft Excel, Organizational..., PowerPoint, Leadership Development
Education
Appalachian State University 2006 — 2010
Bachelor of Science (B.S.), Graphic Arts and Imaging Technology
Bose Corporation January 2013 - Present
Swiss Re September 2011 - December 2012
Buckman February 2011 - August 2011
Swiss Re July 2009 - January 2011
Convergys January 2009 - July 2009
Pacific Gas and Electric Company May 2008 - December 2008
Hayes Lemmerz International April 2007 - April 2008
Skills
SAP HR, ESS, SAP R/3, SAP Portal, ABAP, SAP ERP
Education
Andhra University 2001 — 2003
MBA, Human Resources and International Business
Andhra University 1997 — 2001
B.E., Electronics and Communications Engineering
2020 Companies March 2015 - Present
Convergys December 2012 - February 2015
US Army January 2007 - November 2009
Human Resource Specialist June 2005 - November 2009
Skills
Management, Strategic Planning, Leadership, Microsoft Office, Strategy, Change Management, Customer Service, Training, Team Building, Microsoft Excel, Coaching, Process Improvement, Marketing, Management Consulting, Team Leadership, Marketing Strategy, Sales, Business Development, Public Speaking, Research, Business Analysis, Business Process..., Business Strategy, Project Management
Education
American Military University 2009 — 2014
Bachelor of Science (BS), Criminalistics and Criminal Science
LDS Hospital May 2014 - August 2014
American Express January 2011 - August 2013
Sam's Club November 2010 - January 2011
Convergys July 2010 - October 2010
American Red Cross March 2010 - June 2010
American Express September 2007 - March 2010
Henry Day Ford June 2006 - September 2007
Skills
Nursing, Nursing Care, Oncology, Customer Service, Phlebotomy, Med Surg, Mother and Baby, Obstetrics, Hospitals, Microsoft Word, Management, HIPAA, Invoicing, Filing, Healthcare Management, CPR Certified
Education
AmeriTech College 2013 — 2014
Associate of Science (AS), Registered Nursing/Registered Nurse
Murray High School 2003 — 2006
High School Diploma
AVHSD Highland High School January 2013 - Present
Convergys July 2010 - May 2011
Weekends Only Inc. November 2006 - June 2010
Skills
Microsoft Office, Teaching, Microsoft Word, Research, PowerPoint, Higher Education, Nonprofits, Social Media, Fundraising, English
Education
Antelope Valley College 1979 — 1985
AA, Liberal Studies
California State University-Northridge 1981 — 1981
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Cincinnati Public Schools November 2012 - Present
LegalShield, Independent Associate 2014 - 2015
City of Cincinnati November 2003 - June 2011
City of Cincinnati January 2003 - October 2003
Cincinnati Public Schools 2000 - 2002
Convergys 1999 - 2000
Fifth Third Bank 1998 - 1999
Westin Hotels & Resorts 1996 - 1998
Prudential Financial 1987 - 1993
Skills
Customer Service, Training, Microsoft Office, Public Speaking, Event Planning, Access, Data Entry, Government, Outlook, Policy, Management, Coaching, Community Outreach, Strategic Planning, Fundraising, Sales, Social Networking, QuickBooks, Proofreading, Editing, Human Resources, Payroll, Accounting, Procurement, Supplies, Photoshop, Adobe Creative Suite, Dispatching, Scheduling, Microfilm, Leadership Development
Education
Antonelli College-Cincinnati
Medical Massage Therapy, Business Management, Anatomy & Physiology, Medical Terminology, Ethics
Cincinnati State Technical and Community College
Accounting
Withrow High School
High School, International Baccalaureate studies, Typing, Psychology, German
Med-Call Healthcare October 2013 - November 2013
24HRPO May 2013 - November 2013
Staffxperts June 2013 - October 2013
NURSE REVIEW CENTER November 2011 - May 2013
Convergys July 2011 - November 2011
Skills
Talent Acquisition, Interviews, Staffing Services, New Hire Orientations, Sourcing, Applicant Tracking..., Nursing, Healthcare, Internet Recruiting, Recruiting, Human Resources, Management, Temporary Placement, Screening Resumes, Time Management, Physicians, Onboarding, Taleo, College Recruiting, Temporary Staffing, Behavioral Interviewing, Job Fairs, Hiring, Employee Relations, Technical Recruiting, FMLA, Workforce Planning, Resume Writing, Staff Retention, Career Development, Employee Training
Education
University of the Philippines 2013 — 2015
Doctor of Philosophy (PhD), Nursing
St. Jude College 2011 — 2013
Master's degree, Nursing Administration
Arellano University 2007 — 2011
Bachelor's degree, Registered Nursing/Registered Nurse
FRONTGATE January 2014 - Present
Victoria's Secret April 2012 - January 2014
Chrysler January 2011 - April 2012
Convergys September 2009 - January 2011
Convergys June 2008 - September 2009
Peace Corps July 2005 - June 2007
U.S. Environmental Protection Agency November 2000 - June 2005
Skills
Access, Analytics, Business Objects, Corporate Finance, Corporate FP&A, Digital Marketing, Econometrics, Economics, Endeca, Eviews, Excel, Financial Accounting, Gretl, Hyperion HFM, International..., JD Edwards, Linear Regression, Microstrategy, Market Research, SPSS, Statistics, Time Series Analysis, Microsoft Excel, Cross-functional Team..., Financial Analysis, Financial Reporting, Leadership, Finance, Managerial Finance, Financial Modeling, Essbase, Forecasting, Analysis, Management, Hyperion Enterprise, Budgets, PeopleSoft, Strategic Financial..., Sarbanes-Oxley Act
Education
Ohio University 2007 — 2008
Master of Financial Economics, Finance, General
American University 2000 — 2002
Master of Public Policy, Public Finance and Economics
CFA Institute
CFA Charterholder, Post Graduate Financial Analysis
Investment Banking Institute 2009 — 2009
Trainee, Valuation for Investment Banking
Wells Fargo June 2012 - Present
Convergys January 2010 - April 2012
Skills
Credit, Banking, Relationship Management, Coaching, Management, Loans, Retail Banking
Education
American Public University System 2014 — 2018
Master's Degree, Political Science and Government
Towson University 2002 — 2006
Bachelor's Degree, Political Science and Government, undergraduate
University of San Diego June 2013 - Present
University of San Diego United Front Multicultural Center August 2013 - June 2014
Durham crisis response center August 2011 - August 2013
Convergys July 2011 - 2011
Victoria's Secret November 2008 - July 2010
DTLR 2007 - 2009
Skills
Computer Skills:..., Communication Skills:..., Interpersonal Skills:..., Administrative Skills:..., Marketing Skills:..., Supervisory Skills:..., State of North Carolina..., Nonprofits, Community Outreach, Leadership, Management, Public Speaking, Program Management, Public Relations, Advertising, PowerPoint, Customer Service, Social Media, Social Networking, Press Releases, Facebook, Microsoft Excel, Microsoft Office, Microsoft Word, Fundraising, Research, Event Planning
Education
University of San Diego 2013 — 2015
M.A., Higher Education Leadership
Appalachian State University 2007 — 2011
Bachelor of Science (BS), Public Relations/Image Management
Amazon October 2014 - January 2015
Guthy-Renker Home March 2014 - June 2014
Convergys November 2012 - June 2013
Teleflora April 2010 - November 2012
Lee County Board of Education February 2006 - October 2008
Afni December 1999 - December 2001
Lil Dino's March 1996 - September 1999
Skills
Leadership, Management, Microsoft Office, Employee Training, Food Service, Customer Service, Team Building, Coaching, Training, Team Leadership, Microsoft Word, Marketing, PowerPoint, Sales Management, Human Resources, Customer Satisfaction, Account Management
Education
Anthem College-Phoenix 2011 — 2012
Associate of Science (AS), Health Information/Medical Records Technology/Technician
Fayetteville State University 1995 — 1997
Associate of Arts (AA), General Studies
Campbell University, Buies Creek, NC 1991 — 1993
Bachelor's Degree, Biology, General
Caterpillar Inc. October 2012 - Present
Marine and Petroleum Power Division, Caterpillar Inc. July 2011 - October 2012
Caterpillar Inc. October 2008 - June 2011
Convergys January 2008 - July 2008
Texas A&M University January 2007 - December 2007
Skills
Power Systems, Power Electronics, Solid State Electronics, Digital Signal..., Specifications, Generators, Quote, Electrical Design, Six Sigma, Engineering, Testing, C, Embedded Systems, C++, Manufacturing, Matlab, SAP, Microsoft SQL Server, Energy, Electrical Engineering, Continuous Improvement, Lean Manufacturing, Power Generation, Pro Engineer, VHDL, Eclipse, FMEA, Solidworks, Verilog, Pspice, Control Systems Design, Petroleum, Simulations, Labview, Simulink, Automation, Microcontrollers, Root Cause Analysis, Integration, Project Engineering, Quality Assurance, Engineering Management, DMAIC, Minitab, Product Development, Manufacturing..., Mechanical Engineering, Process Engineering, Design for Manufacturing
Education
Texas A&M University-Kingsville 2006 — 2007
Masters, Electrical and Computer Science
Anna University 2002 — 2006
Bachelor of Engineering, Electrical and Electronics Engineering
N.S.M Public School 1990 — 2000
High School, Central Board of Secondary Education
Lowe's Companies, Inc. January 2014 - Present
Convergys July 2013 - January 2014
Gerson & Gerson, Inc. March 2012 - May 2012
JCPenney Co. Inc. September 1990 - September 2011
Rubbermaid Corporation January 1989 - December 1989
Skills
Vendor Management, Problem Solving, Computer Skills, PowerPoint, Photoshop, Microsoft Excel, Microsoft Word, Quality Assurance, Web Design, Customer Service, Training, Merchandising, Retail, Graphic Design, Teamwork, Sales, Leadership
Education
Appalachian State University 1983 — 1987
B.S., Graphic Design, Minor: Marketing and Management
Art Institute of Charlotte 2001 — 2003
Certificate, Multimedia and Web Design
Gemological Institute of America 2001 — 2003
Certificate, Diamond, Colored Stone
Banco Popular North America June 2010 - Present
Graphic Packaging International June 2008 - May 2010
Convergys March 2008 - June 2008
Convergys August 2007 - February 2008
NorthgateArinso November 2004 - July 2007
Kimberly-Clark July 2004 - October 2004
CommScope December 2003 - June 2004
International Paper March 2003 - December 2003
Avaya February 2001 - February 2003
Delta Air Lines November 2000 - January 2001
Skills
SAP HR, Payroll, Global HR, SAP R/3, Employee Benefits, Time Management, Management, SAP, Human Resources, Personnel Management, Team Management, ERP, Leadership, Outsourcing, ADP Payroll, Talent Acquisition, PeopleSoft, SAP Implementation, SAP ERP, Recruiting, Talent Management, Onboarding, Change Management, ABAP, Consulting, Applicant Tracking..., Requirements Gathering, Workforce Planning, Benefits Administration
Education
Anna University 1988 — 1992
B.TECH, chemical engineering
Worklogix March 2006 - Present
Fairfax County Government July 2015 - Present
Montefiore Medical Center May 2013 - March 2015
Travis County April 2012 - April 2013
The Coca-Cola Company February 2010 - January 2011
University of Mississippi Medical Center February 2009 - March 2010
Bristol-Myers Squibb 2009 - 2010
Convergys April 2008 - February 2009
University of Kentucky 2006 - 2008
JetBlue Airways 2005 - 2006
Skills
SAP R/3, WebDynpro, ESS/MSS, SAP HR, Adobe LiveCycle Designer, BSP, ABAP, SAP Netweaver, SAP, SAP Portal, SAP Implementation, SAP ERP, ESS, ERP, SAPScript, IDOC, SD, Business Analysis, Performance Management, Data Migration, Portals, Personnel Management, Data Conversion, Payroll, BAPI, Smartforms, ECC, Integration, EDI, Solution Architecture, HRIS, Human Resources, Master Data, IDoc
Education
New Mexico State University 1992 — 1994
MS, Mechanical Engineering
Andhra University 1982 — 1987
BE, Mechanical
Convergys March 2013 - Present
Rocket dog media November 2011 - Present
DirectBuy Minneapolis July 2012 - March 2013
Bloomington Lincoln February 2012 - June 2012
Vivint January 2008 - January 2012
Financial Recovery Services June 2010 - January 2011
Skills
Sales Management, Cold calling, Closing, Sale, Multitasker, Team leadership, Sales Trainer, Problem Solving, Hard Worker, Mechanical aptitude, Team Management, Indoor Advertising, Marketing, Niche Marketing, Motivated, Sales, Direct Sales, Sales Force Development, Call Center Development, Call Center Mangement, Sales Training, Customer Service, Cold Calling, Selling Skills, Team Leadership, Advertising, B2B
Education
University of Minnesota-Twin Cities 2007 — 2010
Anoka Ramsey Community College 2006 — 2008
Associate of Arts, General
Time Warner Cable July 2014 - September 2014
Michaels Stores, Inc. March 2014 - April 2014
GameStop September 2011 - September 2013
Convergys December 2010 - February 2011
Skills
Customer Service, Retail Sales
Education
Antonelli College-Cincinnati 2007 — 2008
None, Graphic Design
Simon Kenton High School 2003 — 2007
Diploma, General Studies
Booz Allen Hamilton July 2014 - Present
LitheSpeed April 2012 - July 2014
Millennium Challenge Corporation January 2012 - December 2012
Bureau of Industry and Security, U.S. Department of Commerce June 2011 - December 2011
HasNa Inc. March 2010 - September 2011
American University August 2009 - May 2010
Convergys February 2008 - September 2008
Independence Institute June 2007 - August 2007
Public Policy and International Affairs June 2006 - August 2006
Skills
Data Analysis, Program Management, Research, Agile Methodologies, International Relations, Leadership, Scrum, Analysis, Business Analysis, Strategy, Project Management, Salesforce.com..., Economics, Public Policy, Microsoft Office, Policy Analysis, Proposal Writing, Kanban, Lean Management, Statistics
Education
American University 2009 — 2011
M.A., International Economic Relations
Colorado State University 2003 — 2007
B.A., Economics and Political Science
Mountain Home Arts Council 2014 - Present
Apple April 2012 - May 2012
Napa Auto Parts November 2011 - April 2012
Convergys January 2010 - February 2011
Pizza Plus May 2006 - July 2009
Summit Martial Arts Inc. May 2003 - December 2005
Skills
Customer Service, Cleaning, Technical Support, Troubleshooting, Mac OS, Dispute Resolution, Photoshop, Telephone Skills, Time Management, Call Centers, Management, Customer Satisfaction, Team Building, Problem Solving
Education
American Public University System 2009 — 2011
Associates, Web Publishing
Bridgerland Applied Technology College 2007 — 2010
Certificate, Media Design/Computer Graphics
Amazon June 2013 - Present
Booz Allen Hamilton December 2010 - June 2013
Woodbury Technologies, Inc. October 2007 - December 2010
Millcreek Broadcasting October 2004 - October 2007
Convergys October 2003 - October 2004
eRoom System Technologies 2001 - 2003
Skills
Information Security, Security, Computer Security, Firewalls, Information Assurance, Vulnerability Management, CISSP, Integration, Routers, CISA, Information Security..., Vulnerability Assessment, Application Security, Cisco Technologies, Penetration Testing, IT Strategy, Management Consulting, Security Architecture..., NIST, Business Transformation, Security Audits, Windows Server, Servers, VPN, Network Security, Troubleshooting, Network Administration, Networking, Microsoft Exchange, Enterprise Architecture, Governance, Identity Management, FISMA, Security+, Vulnerability Scanning, CEH, Intrusion Detection, IDS, Disaster Recovery, LAN-WAN, Security Policy, DNS, DIACAP, Switches, Windows XP, IT Audit, Active Directory, Linux, TCP/IP, Technical Support
Education
American InterContinental University 2005 — 2007
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance, 3.0
ITT Technical Institute 2002 — 2005
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 3.0
Federal Management Partners 2012 - Present
Healthy Companies International 2009 - 2012
Convergys 2005 - 2009
CGI-AMS 2005 - 2005
Acumen Solutions 2000 - 2005
American Management Systems 2000 - 2000
Skills
Organizational..., Change Management, Consulting, Strategy, Business Process..., PMP, Project Management, Software Project..., SDLC, Quality Assurance, Leadership, Team Building, Leadership Development, Management, Software Documentation, Talent Management, PMO, Strategic Planning, SharePoint, Business Development, Program Management, Product Management, Executive Coaching, Management Consulting, Business Analysis, Business Intelligence, Process Improvement, Requirements Analysis, Performance Management, Integration, Proposal Writing
Education
American University
MSOD, Organization Development
ESI International
Taking Charge of Organizational Change, Organization Development
ESI International
Aligning Project Management with Organizational Strategy, Project Management
James Madison University
BS, Psychology
NTL Institute
Human Interaction Laboratory, Organization Development
Honeywell Process Solutions April 2012 - Present
Mansfield Oil Company September 2010 - April 2012
Financial and Scholarships Department May 2010 - September 2010
Institute for Research in Information Systems August 2008 - May 2010
HCL Technologies December 2007 - July 2008
Convergys July 2006 - December 2007
Skills
.NET, ERP, Microsoft SQL Server, SQL, C#, VB.NET, ASP.NET, Visual Studio, SSRS, Oracle, Crystal Reports, Visual Basic, Databases, Visio, XML, MS Project, IIS, Big Data, Hadoop, MapReduce, Apache Pig, HBase, Hive, R, Core Java, JavaScript, MySQL
Education
Oklahoma State University 2008 — 2010
Master of Science, Management Information Systems
Anna University 2002 — 2006
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
Oracle February 2013 - Present
Oracle Corporation 2009 - Present
Convergys May 2004 - January 2009
Node Infotech Pvt Ltd, Navi Mumbai September 2003 - May 2004
Mastek Pvt Ltd. 2003 - 2004
M-bytes Malaysia 2000 - 2002
Skills
Telecommunications, Unix, PL/SQL, Solution Architecture, Billing Systems, C++, Telecommunications..., Oracle, SOA, Unix Shell Scripting, Requirements Analysis, Integration, SDLC, Software Project..., Enterprise Architecture, Pre-sales
Education
Andhra University 1997 — 1999
M. tech (CS)
Kendriya Vidyalaya
Global KTech Inc., President and Chief Executive OfficerGlobal KTech IncFebruary 2009 - Present
Xyratex June 2008 - February 2009
Convergys 2002 - 2007
Convergys 1997 - 2002
Convergys 1993 - 1997
Motorola 1992 - 1993
Skills
Risk Management, Contract Negotiation, Leadership, Process Scheduler, Project Management, Mobile Applications, Mobile Marketing, Outsourcing Management, Technical Staff..., CEOs, Program Management, Testing, Global Delivery, IT Management, CRM, Management, PMP, Strategic Leadership, Consulting, Business Intelligence, Project Portfolio..., Quality Assurance, Software Project..., Cross-functional Team..., Requirements Analysis, SDLC, Software Development, Leadership Development, Business Analysis, Strategy, IT Outsourcing, SaaS, Outsourcing, Thought Leadership, Business Process..., Resource Management, Vendor Management, Business Process, Agile Project Management, Start-ups, PMO, Project Planning, MS Project, Executive Management, Organizational..., IT Strategy, Project Delivery, Process Improvement, Educational Leadership, Business Development
Education
The George Washington University 2001 — 2004
Masters Certificate
University of Central Florida 1991 — 1996
MS
Anna University 1989 — 1990
MS
National Institute of Technology Tiruchirappalli 1984 — 1988
BS
VOC Consulting March 2013 - Present
Convergys January 1999 - February 2013
Walker Information 1982 - June 1998
Skills
Customer Experience, BPO, Call Center, Segmentation, CRM, Outsourcing, Customer Satisfaction, Process Improvement, Management, Call Centers, Program Management, Relationship Management, Service Delivery, Performance Management, Strategy, Vendor Management, Contact Centers, Workforce Management, Team Management, Business Process..., Operations Management, Employee Engagement, Cross-functional Team..., Customer Retention, Business Transformation, Call Center Development, Analytics, Transition Management, Contact Center...
Education
Anderson University
Caldwell County Schools September 2014 - Present
Convergys July 2013 - April 2014
RHA Health Service, Inc August 2011 - December 2011
Self October 2010 - May 2011
Caldwell County Schools January 2008 - July 2008
Movie Gallery October 2006 - November 2007
Fox Video January 2004 - July 2006
Skills
Nonprofits, Microsoft Office, Customer Service, Community Outreach, Event Planning, Microsoft Excel, Microsoft Word, Research, PowerPoint, Teaching, Fundraising, Social Media, Data Entry, Management, Time Management, Filing, Leadership, Retail, Training, Public Speaking, Sales, Team Building, Social Networking, Customer Satisfaction, Communication, Inventory Management, Account Management, Facebook, Interviews, Telephone Skills
Education
Appalachian State University 2014 — 2016
Teaching License, Elementary Education and Teaching
Appalachian State University 2008 — 2010
Bachelor of Science (B.S.), Anthropology, 3.1
Caldwell Community College and Technical Institute 2004 — 2006
Associate in Arts, General Studies
West Caldwell High School 2000 — 2004
H.S. Diploma
Accenture February 2015 - Present
Accenture September 2014 - January 2015
Accenture May 2013 - August 2014
Accenture July 2011 - April 2013
NorthgateArinso November 2010 - June 2011
Convergys May 2010 - October 2010
TATA Consultancy Services June 2007 - April 2010
XXXXXXXXXXX January 2006 - May 2007
Nagarjuna Agrichem Ltd August 2003 - December 2005
Skills
SAP HR / HCM, HR Policies, SAP HR, SAP ERP, Personnel Management, ESS, Organizational..., Quality Center, SAP, SDLC, SAP Implementation, Screening, Payroll, MSS, Testing, SAP R/3, Smartforms, ABAP, SAP Portal, Human Resources, SAP Netweaver, WebDynpro, SAPScript, IDOC, Business Process, BAPI, ECC, Master Data, SD, SAP SD, ERP
Education
Andhra University 2001 — 2003
Master of Human Resources Management, Human Resourses
Andhra University 1998 — 2001
BA (IRPM), Personnel Management.
Convergys July 2015 - Present
Atrium Animal Hospital September 2014 - Present
Convergys January 2015 - July 2015
Staffmanagement February 2014 - April 2014
SeatonCorp June 2012 - February 2014
Six Pence Pub May 2011 - May 2012
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, Human Resources, Customer Service, Sourcing, Employee Relations, Technical Recruiting, Account Management, Performance Management, Vendor Management, Microsoft Office, Talent Management, Temporary Staffing, Management, Contract Recruitment, Operations Management, Contract Negotiation, Process Improvement, Project Management, Temporary Placement
Education
Appalachian State University 2009 — 2011
Bachelor of Science (B.S.), Pre-Law Studies
Openet June 2013 - Present
Openet Telecom November 2007 - June 2013
American Red Cross March 2007 - October 2007
Openet February 2006 - March 2007
Verizon April 2005 - January 2006
Convergys July 2000 - December 2004
Skills
Solution Architecture, Enterprise Architecture, Telecommunications, BSS, Integration, SDLC, Open Source Software, Wireless, LTE, HSPA, Requirements Gathering, 3G, Databases, Enterprise Software, Agile Methodologies
Education
Anna University 1996 — 2000
Engineer's Degree, Instrumentation Technology
St Anns HSS
NAVEX Global November 2013 - Present
NAVEX Global December 2012 - Present
Global Compliance February 2011 - March 2012
Global Compliance February 2010 - February 2011
Global Compliance July 2007 - February 2010
Global Compliance July 2007 - December 2007
Convergys February 2005 - July 2007
Skills
Ethics, Software Documentation, Sales, Governance, Compliance, Organizational..., Training & Development, Quality Assurance, risk assessment, Document Review, Phone Etiquette, Employee Training, Process Improvement, Program Management, Training, Vendor Management, Customer Satisfaction, Team Building, SaaS, Contract Negotiation, Interviews, Risk Assessment, Sales Process, Change Management, Salesforce.com, Customer Service, Management, Sales Management, Analysis, Leadership, Solution Selling, Employee Relations, Auditing, B2B, Time Management, Account Management, Project Planning, Strategic Partnerships, CRM, Risk Management, Coaching, Mergers & Acquisitions, Client Development, Budgets, Cross-functional Team...
Education
Be Yoga and Wellness 2013 — 2014
RYT 200
Appalachian State University 1998 — 2003
Bachelor of Science, Sociology
Providence Senior High School 1996 — 1998
Accenture November 2010 - Present
Barclays Capital May 2010 - October 2010
Convergys 2007 - 2010
IBM January 2008 - August 2008
US Tech Solutions May 2004 - November 2006
HCL Technologies (Infrastructure Services Division) June 2003 - February 2004
Skills
SAP HR, SAP ERP, ABAP, SAP R/3, Requirements Gathering, Talent Management, HRIS, Business Analysis, Performance Management, ERP, SAP, SAP Portal, Business Process, Business Process Design, SAP Netweaver, SAP Implementation, Consulting
Education
Amity Business School 2001 — 2003
MBA, Human Resources
Delhi University 1996 — 1999
BA ( Hons ), Applied Psychology Honors
Naval Public School
Convergys Sales RepresentiveConvergysMarch 2011 - September 2011
NY Waterway February 2006 - June 2009
B. Dalton Bookseller November 1998 - December 2005
Skills
Account Management, Call Centers
Education
Anthem Institute-Jersey City 2009 — 2009
Certified, Medical Assistant
ADSjr Capital Group, Inc September 2008 - Present
BNI 2013 - 2014
The King's University College 2000 - 2011
Convergys 2000 - 2005
Skills
Application Design, Software Training, Performance Management, Strategic Leadership, Coaching, Call Center, IT Management, Operations Management, Outsourcing, Mentoring, Team Building, Leadership Experience, Accountability, BPO, Process Improvement, Resource Management, Change Management, Team Performance, Program Management, Strategic Planning, IT Operations, MS Project, Leadership, Team Leadership, Project Management, Call Centers, E-Learning, Consulting, Microsoft Project, Strategy, Entrepreneurship
Education
Andrew Jackson University 2010 — 2011
MBA, Strategic Leadership, 3.9
University of Phoenix 2003 — 2006
MBA, Technology Management, 3.66
St. Lawrence College 1995 — 1999
Diploma, Busines Adminstration, Human Resources Information Systems
University of Ottawa / Université d'Ottawa 1979 — 1983
BA, English, Music Minor
Frontenac Secondary School 1973 — 1979
CDI College Northgate
Convergys 2005 - Present
Dorothy Lane Market 1998 - 2013
convergys 2002 - 2005
Convergys 1997 - 2002
PDR 1996 - 1997
Skills
Thin Computing, Citrix, Citrix Metaframe, Windows Server, Computer Security, Technical Support, XenApp, Home Agent, Remote Agent, Distributed Call Center, Customer Satisfaction, Remote Access, Call Center, Private Cloud, Customer Oriented, PCI DSS, Wyse, CRM, XenClient, XenDesktop, XenServer, Superior Client Service, Active Directory, Citrix Web Interface, Citrix Secure Gateway, Cloud Computing, Call Centers, DHCP, DNS, Hyper-V, Servers, Xen, System Deployment
Education
Antioch College
BHSS
Indiana University Bloomington
Thor Jacobs Consulting July 2011 - Present
Belay Performance February 2010 - June 2011
Thinkronize July 2007 - September 2009
Sovereign Homes February 2003 - June 2007
Convergys (formerly CBIS) 1994 - 1998
Convergys January 1991 - December 1993
Convergys January 1987 - December 1990
NCR Corporation March 1983 - December 1986
Skills
Strategy, Strategic Planning, Community Support, International Marketing, Team Building, Team Leadership, Coaching, Business, Strategic Partnerships, Business Development, Cross-functional Team..., Global Strategy, Start-ups, Public Speaking, Program Management
Education
University of Cincinnati
MBA, Marketing
American University of Beirut
MA, International Relations
The Ohio State University
BSBA, International Business and Economics
Madeira HS
Kelly Services June 2015 - Present
Work at Home May 2014 - April 2015
Dairy Queen August 2013 - April 2014
Alorica December 2013 - March 2014
The Wendy's Company February 2013 - August 2013
Convergys October 2012 - February 2013
Dairy Queen April 2012 - December 2012
New Hope Crisis Services, Inc. March 2010 - April 2012
Skills
Advocacy, Conflict Resolution, Customer Service, Training, Coaching, Staff Development, Team Leadership, Supervisory Skills, Management, Crisis Management, Community Outreach, Public Relations, Program Development
Education
Argosy University 2015 — 2017
Bachelor of Arts (BA), Psychology
Kaplan University 2014 — 2014
Human Services
Marlboro County High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Florida Blue March 2015 - Present
Florida Blue September 2012 - Present
Independant January 2009 - August 2012
Convergys February 1998 - December 2008
American Transtech July 1994 - July 1998
AT&T January 1988 - July 1994
Skills
Call Center, Business Process..., Six Sigma, Program Management, People Management, Project Implementation, Performance Management, Shared Services, Client Services, Financial Management, IT Management, Business Continuity, Performance Metrics, Global Operations, Management, Managerial Finance, Financial Services, Project Management, Call Centers, Outsourcing, Operations Management, Business Process, Change Management, Service Delivery, Business Analysis, Leadership, BPO, CRM, Process Improvement, Recruiting, Human Resources, Business Development, Team Leadership, Telecommunications, Management Consulting, Training, Product Management, Salesforce.com, Personnel Management, Team Building, Vendor Management, Account Management, Customer Satisfaction, Strategic Planning, Strategy, SharePoint, Mergers & Acquisitions, SAP, Employee Benefits, Sales Operations
Education
Argosy University Phoenix 2010 — 2013
BS, International Business
National College of Education 1990 — 1992
Associate of Arts and Sciences (AAS), Behavioral Psychology
Northern Virginia Community College 1985 — 1989
AA, Business Management
Self-employed June 2013 - Present
Langdale Ford March 2013 - Present
Convergys July 2007 - March 2013
Americorp NCCC August 2006 - March 2007
Skills
Customer Service, Computers, Inbound Marketing, Data Entry, Problem Solving, Analysis
Education
Andrew College 2002 — 2003
Psychology
Atkinson High School 1998 — 2002
College Prep
Life an Health Producer April 2013 - Present
Connextions September 2011 - Present
Convergys November 2008 - August 2011
Skills
Customer Satisfaction, Call Center, Customer Service, Insurance, Sales, Process Improvement, Training, Team Building, Outlook, Data Entry, Account Management, Management, Leadership, Microsoft Excel, Microsoft Office, Vendor Management, Call Centers
Education
Aquinas College
Lanyon July 2014 - Present
Ministry of Education of New Zealand March 2014 - July 2014
Active Network January 2013 - August 2013
American Public University System April 2011 - January 2013
Convergys June 2009 - April 2011
Pepperidge Farm August 2008 - June 2009
SD7 Technology Group January 2008 - August 2008
Lozier Corporation June 2006 - January 2008
Skills
Public Speaking, Research, Microsoft Office, Higher Education, Teaching, Microsoft Excel, Leadership, Team Building, Editing, Social Media, Technical Writing, Adult Education, Interviews, Curriculum Development, JavaScript Libraries, Web Design, Photoshop, Generic Programming, Project Management, HTML 5, Apache, PHP, jQuery, CSS, HTML5
Education
American Public University 2011 — 2013
Graduate-level Certificate, Emergency and Disaster Management
Southern Utah University 1997 — 2006
Bachelor of Science, Economics
American Public University System 2011 — 2013
Undergraduate Certificate, Information Technology Project Management
Jarden Consumer Solutions May 2007 - November 2013
Convergys May 2003 - May 2007
Convergys January 2002 - April 2003
Convergys April 1997 - December 2001
American University September 1991 - January 1995
Skills
Vendor Management, Telemarketing, Customer Experience, Cross-functional Team..., Call Centers, Customer Retention, Competitive Analysis, Customer Engagement, Customer Satisfaction, Call Center, Customer Insight, Sales Management, Direct Sales, Product Marketing, Siebel, Business Process, Project Management, Customer Service, Process Improvement, Team Building, Consumer Insights, Project Implementation, Voice of the Customer, Sales Support, Consumer Affairs, Telecommunications, Management, CRM, Sales Effectiveness, Leading Cross..., Leadership, Business Requirements, RFP, Microsoft Office, Training, Call Center..., Sales, Outsourcing, Business Process..., Social Media, Writing Skills, Change Management, Capacity Planning, Adverse Events, Salesforce.com, Consumer Products, Forecasting, Workforce Management, Contact Centers, E-commerce
Education
American University
MA, Arts Management
University of North Carolina at Greensboro
BA, Music Education
New Mexico State University Customer Service RepresentativeThe Water Store -n- MoreFebruary 2015 - Present
Mary Kay Idependent Consultant July 2014 - Present
Word Wide Language Resources September 2012 - September 2013
US Navy January 1999 - September 2012
US Navy June 2010 - July 2011
Convergys March 2010 - June 2010
New Mexico State University January 2009 - December 2009
Starbucks August 2006 - January 2009
Skills
Mathematics, Computer Science, Military, Navy, Maintenance & Repair, Inspection, Project Management, Computer Maintenance, Engineering, Time Management, Customer Service, Customer Satisfaction, Customer Support, Computer Network..., Maintenance Management, Public Speaking, Programming, Training, Security Clearance, Team Building, Microsoft Office, Microsoft Word, Event Planning, Program Management, Teaching, Coaching, Troubleshooting, Leadership
Education
New Mexico State University 2012 — 2015
Mathematics and Computer Science
American InterContinental University
Bachelor's Degree (expected 2015), Information Technology; Computer Science Education
Convergys October 2009 - Present
Convergys December 2006 - September 2009
Convergys January 2004 - December 2006
Convergys April 1998 - December 2003
NCR Corporation February 1995 - June 1997
NCR Corporation July 1993 - February 1995
Skills
ITIL, Project Management, Six Sigma, SPC, Service Delivery, Vendor Management, BPO, Outsourcing, Process Improvement, IT Service Management, PMP, Transition Management, Offshoring, Incident Management, Sla, Call Center, Change Management, Program Management, Business Analysis, SDLC, Call Centers, Management, IT Management, Telecommunications, PMO, Service Management, Technical Support, Business Process, Resource Management, Project Portfolio..., Business Process...
Education
University of Phoenix 1995 — 1996
Grad Work, International Management
University of Dayton 1989 — 1989
Grad Work, Finance
Antioch University Midwest 1985 — 1988
BS, Computer Science/Business Admin
One Network Enterprises September 2010 - August 2015
Convergys March 2010 - August 2010
Convergys June 2009 - December 2009
HCL Technologies June 2006 - July 2008
Skills
XML, Perl, AJAX, Java, Unix Shell Scripting, JavaScript, Unix, Web Services, Oracle, MySQL, JIRA, Java Enterprise Edition, Linux, JBoss Application Server, Python, Databases, Groovy, Jasper Reports
Education
The University of Texas at Dallas 2008 — 2010
MS, Software Engineering
Anna University 2002 — 2006
B-Tech, Information Technology
Convergys March 2010 - Present
Convergys July 2009 - March 2010
Convergys July 2006 - July 2009
Convergys July 2005 - July 2006
Convergys October 2004 - July 2005
Discover November 2002 - October 2004
Skills
Call Centers, Customer Satisfaction, Customer Service, Leadership, Operations Management, Process Improvement, Team Leadership, Team Management, Training, Vendor Management, Outsourcing, Performance Management, Team Building, BPO, Change Management, Strategic Planning, Service Delivery, Business Analysis, Coaching, Human Resources, Program Management, Analysis, Business Process..., Budgets, Time Management, Negotiation, Telecommunications, Troubleshooting, New Business Development, Strategy, Business Strategy, Project Management, Employee Engagement, Research, Public Speaking, Quality Assurance, Data Analysis, Customer Retention, Recruiting
Education
Argosy University 2012 — 2013
Master of Business Administration (M.B.A.), Accounting and Business/Management
University of Utah 2002 — 2008
Bachelor of Science (B.S.), Political Science and Government
Better Homes and Gardens Real Estate Metro Brokers June 2015 - Present
Paragon Security, Inc. April 2014 - May 2015
Universal Protective Service June 2013 - February 2014
Brown Mackie College February 2012 - March 2013
Convergys March 2010 - May 2011
US Army September 2005 - November 2009
US Army February 2004 - September 2005
US Army March 1999 - February 2004
Skills
Weapons, Security, Army, Combat, Leadership, Reconnaissance, Training, Readiness, Marksmanship, Customer Service, Physical Security, Security Clearance, Military, Military Experience, Emergency Management, Force Protection, Operational Planning, Counterterrorism, Tactics, Firearms, Security, Government, Military Operations, First Aid, Enforcement, National Security, Military Training, Organizational..., Surveillance, Risk Assessment, Homeland Security, Instructor-led Training, Critical Thinking, Personal Security, Conflict Resolution, Police, Microsoft Office, DoD, Sales, Management, Microsoft Excel, Team Building, Real Estate, Security Operations, PowerPoint, Microsoft Word, Public Speaking, Marketing, Strategic Planning, Negotiation
Education
Argosy University 2014 — 2015
Bachelor’s Degree, Criminal Justice
Brown Mackie College 2011 — 2013
Associate of Science (A.S.), Criminal Justice and Corrections
EMC October 2014 - Present
Loudoun Water (formerly Loudoun County Sanitation Authority) September 2013 - September 2014
Sparta Consulting Inc April 2012 - September 2014
Metropolitan Utilities District April 2012 - June 2013
National Grid 2010 - March 2012
Wipro Technologies 2007 - March 2012
Origin Energy 2010 - August 2010
National Grid November 2009 - April 2010
Convergys 2008 - 2009
London Hydro 2007 - 2008
Skills
Data Migration, SAP, SAP ERP, SAP Implementation, Requirements Gathering, Requirements Analysis, SAP IS-U, ABAP, Testing, SAP HR, SAP R/3, SAP Netweaver, Business Objects, Business Requirements, BODS, Access, Visio, PL/SQL, Toad, EMIGALL, SAP ISU, Banner CIS, Business Objects Data..., PeopleSoft HRMS, IDOC, SAP FI, Informatica
Education
Anna University 2003 — 2007
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
Stibo Systems 2013 - Present
Wal-Mart March 2011 - March 2013
Consultant February 2009 - March 2011
UPS February 2008 - February 2009
Pyramid Consulting July 2006 - June 2007
Convergys October 1999 - June 2006
Skills
Microsoft Office, Windows, SQL, HTML, Troubleshooting, Visio, Requirements Analysis, MS Project, Access, Business Requirements, Business Process, Waterfall, Analysis, Software Development, Scrum, Testing, Software Documentation, Agile Methodologies, SDLC, Customer Service, Requirements Gathering, PowerPoint, Process Improvement, Outlook, Integration, Microsoft Word, Project Planning, Team Leadership, Leadership, Functional..., Quality Assurance, Quality Center, Test Cases, Business Analysis, User Acceptance Testing, Data Analysis, SharePoint, Management, Java, Databases, Vendor Management, Oracle, Systems Analysis, Software Project..., Microsoft Project
Education
American InterContinental University
Bachelors, Science Computer Information System
United States Army Recruiting Command May 2015 - Present
Westfield Consulting & Management January 2015 - Present
United States Army Reserve February 2006 - Present
Marriott Hotels May 2014 - August 2015
Extended Stay Hotels June 2010 - November 2013
InterContinental Hotels Group April 2009 - January 2010
Extended Stay America February 2006 - June 2009
Convergys March 2007 - September 2008
US Army [Active Duty] October 1999 - February 2006
Skills
Hotel Management, Social Media, Customer Service, Management, Time Management, Leadership, Logistics, Sales, Human Resources, Data Entry, Hospitality Industry, Customer Retention, Hotel Administration, Social Media Marketing, Networking, Hotel Booking, Social Networking, Customer Satisfaction, Public Speaking, Administration, Teamwork, Team Leadership, Training, Microsoft Office, Event Planning, Microsoft Word, Marketing, Team Building, Event Management, Budgets, Hotels, Problem Solving, Communication, Strategic Planning, Analysis, Hospitality, PowerPoint, Front Office, Employee Training, Public Relations, Outlook, Hospitality Management, Interviews, Marketing Strategy, Organizational Behavior, Military, Awesomeness
Education
Nashville State Community College 2011 — 2014
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
United States Army Soldier Support Institute 2010 — 2011
Automated Logistical Specialist (92A) Certification, Logistics, Materials, and Supply Chain Management
The University of Tennessee at Chattanooga 2006 — 2008
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
United States Army Soldier Support Institute 2006 — 2007
Human Resource Specialist (42A) Certification, Human Resources Management/Personnel Administration, General, Technical
American Military University
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Dexheimer Consulting February 2008 - Present
Convergys 2006 - 2008
Avaya 2000 - 2006
Bell Labs Lucent Technologies 1995 - 2000
McCaw Cellular 1995 - 1996
UPS 1992 - 1995
Skills
Business Development, Strategic Planning, Executive Coaching, Leadership Development, Coaching, Organizational..., Workshop Facilitation, Team Building, Project Management, Strategy, Management, Team Management, Human Resources, Entrepreneurship, Public Speaking, Employee Engagement, Talent Management, Change Management, Staff Development, Instructional Design, Process Improvement, Leadership, Team Leadership, Performance Management, Program Management, Business Process..., Time Management, Conflict Resolution, Project Planning, Emotional Intelligence, Management Consulting, Training Delivery, Employee Training, Outsourcing, Cross-functional Team..., Organizational..., Training, Vendor Management, Organizational Design, Personnel Management, CRM, Business Process, Culture Change, Consulting, Business Analysis, Performance Improvement, Personal Development, Start-ups, Career Development, Management Development
Education
Gonzaga University 2011 — 2012
Master of Arts (MA), Organizational Leadership, Cum Laude
Southern Illinois University, Carbondale 1993 — 2009
Bachelor of Science (BS), Workforce Education and Development, Magna cum laude
Antioch University Seattle
Coaching Certification
inviteCHANGE
Professional Certified Coach
Keller Williams Realty, Inc. May 2015 - Present
U.S Am January 2011 - December 2014
Defense Accounting and Finance Services March 2014 - 2014
DeVry University March 2009 - June 2009
Coca Cola Enterprises October 2005 - October 2008
Convergys March 2002 - January 2003
Skills
SAP, Microsoft Excel, Budgets, Data Analysis, Inventory Management, Accounting, PowerPoint, Microsoft Word, Database Administration, QuickBooks, Sales, Networking, Spanish, Profit, Financial Accounting, Project Management, Managerial Economics, Global Management, Managerial Analysis, Quantitative Analytics, Strategic Management, Finance, Leadership, Access, Financial Statements, General Ledger, Financial Reporting, Management Accounting, Auditing, Financial Analysis, Bookkeeping, Troubleshooting, Financial Forecasting, Sarbanes-Oxley Act, Internal Controls, Preparation, Expenses, Managerial Finance, Financial Modeling, Pivot Tables, Spreadsheets, Financial Audits, Outlook, Business Planning, Cash Flow Forecasting, IFRS, Consolidation, Cash Flow, Variance Analysis, Cost Accounting
Education
American Public University System 2012 — 2014
Master of Business Administration (MBA), Accounting, 3.75
DeVry University 2005 — 2009
Bachelor of Science Degree, Business Administration; Accounting, 3.51
Apple January 2015 - Present
Sutherland Global Services February 2014 - January 2015
Convergys August 2011 - January 2013
Zoo Atlanta March 2009 - May 2011
Target May 2007 - June 2008
VOX Teen Communications August 2004 - May 2008
Six Flags Over Georgia April 2006 - November 2007
Skills
Customer Relations, Troubleshooting, Team Leadership, Excel, PowerPoint, Customer Service, Word, Microsoft Office, Microsoft Word, Leadership, Microsoft Excel, Time Management, Supervisory Skills, Teamwork, Social Networking, Call Centers, Sales, Social Media, Management, Customer Satisfaction, Telephone Skills, Public Speaking, Event Planning, Training, Public Relations, Facebook
Education
American Public University System 2012 — 2013
Associate of Arts (AA), Communication, General
Excel High School 2008 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Douglass High School 2004 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
BuzzeoPDMA, now part of IMS Health June 2014 - Present
HighPoint Solutions January 2014 - May 2014
Archi-Tech Systems April 2006 - December 2013
Independent Consultant January 2009 - March 2012
Archi-Tech Systems, Inc. January 2006 - July 2008
OSG Billing Services April 2003 - December 2005
Convergys March 2001 - March 2003
Fujitsu Consulting April 2001 - December 2001
RR Donnelley (formerly Bowne, Vestcom International, Comvestrix) 1989 - 1999
AT&T 1988 - 1989
Skills
Drug Diversion..., Hospital Pharmacy, DEA Regulatory..., Regulatory Compliance, Supply Chain Management, State Licensing, VAWD, Sample Management, PDMA, Aggregate Spend, Business Process, Leadership, Business Intelligence, Business Development, Account Management, Sales Operations, Strategy, Analytics, CRM, Integration, Salesforce.com, Program Management, Professional Services, Solution Selling, Management Consulting, Managed Services, Life Science Industry, Data Integration, Data Analysis, Cross-functional Team..., Strategic Planning, Process Improvement, Business Analysis, Federal Regulations, DEA
Education
American University 1986 — 1988
BSBA, Marketing
Westfield High School 1979 — 1983
Ethicon, Inc. November 2014 - Present
Alcon Laboratories, Inc. (Novartis) November 2013 - July 2014
Hill-Rom November 2009 - October 2013
Convergys February 2008 - August 2009
Johnson & Johnson August 2005 - February 2008
IPS-Integrated Project Services, Inc. December 2003 - May 2005
Bausch + Lomb June 2001 - December 2003
Edwards Systems Technology February 1998 - May 2001
Roche Diagnostic Corp October 1990 - February 1998
Skills
CAPA, SOX, Compliance, SDLC, FDA, Software Documentation, Process Improvement, Testing, Validation, Change Management, Medical Devices, 21 CFR Part 11, Software Quality..., Quality System, Quality Assurance, Quality Auditing, Change Control, GMP, ISO 13485, V, Computer System..., Sarbanes-Oxley, GxP, Product Launch, Auditing, Sarbanes-Oxley Act, V&V, Program Management, Training, SOX Compliancy
Education
Anderson University 1995 — 1997
MBA, Business Administration
Ball State University 1982 — 1986
B.S., Medical Technology
TaskEasy June 2015 - Present
American Express June 2013 - June 2015
Convergys February 2012 - May 2013
Education
Argosy University Phoenix 2014 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 4.0
Salt Lake Community College 2012 — 2014
Associate of Science (A.S.), General Studies
N/A June 2013 - Present
Convergys November 2012 - June 2013
Wells Fargo October 2006 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Time Management
Education
Meditec.com 2014 — 2015
Medical Office Management with Billing and Coding, Medical Office Management with Billing and Coding
American University 2005 — 2010
Bachelor of Business Administration (B.B.A.), Business Management
General Dynamics Information Technology August 2013 - Present
Walmart November 2010 - July 2013
Convergys January 2007 - February 2009
Sitel June 2002 - 2005
Skills
Communication, Performance Motivation, Training & Development, Sales Management, Program Management, Employee Recognition, Employee Training, Performance Metrics, Metrics Reporting, Team Workshops, Team Building, Cross Functional Team...
Education
Angelo State University 1999 — 2004
Marlin High School Marlin Texas 1995 — 1999
High School Diploma, Accelerated graduation plan
Convergys May 2014 - Present
Rira Irish Pub April 2014 - May 2014
Nutra Manufacturing January 2014 - March 2014
Cross Country Home Services April 2013 - December 2013
Anderson University (SC) August 2008 - March 2013
CVS Caremark Corporation February 2011 - May 2012
Fuddruckers November 2007 - February 2011
Skills
Event Planning, Microsoft Excel, Research, Higher Education, Social Networking, Time Management, Outlook, Team Building, Customer Service, Leadership, Teaching, Music
Education
Anderson University (SC) 2008 — 2012
Bachelor of Music, Music Performance, General
Wilmington International Airport (ILM) February 2014 - Present
Mechanical Systems and Services September 2011 - May 2013
Convergys January 2011 - September 2011
Convergys January 2010 - January 2011
Thrivent Financial 2009 - 2010
Carroll Leather Inc 2005 - 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Process Improvement, Operations Management, Troubleshooting, Engineering, Aviation Security
Education
Appalachian State University 2005 — 2010
Currently working towards my bachelors degree and expect to graduate in 2016., Business Administration and Management, General, Senior
AXA US April 2015 - Present
AXA US July 2013 - March 2015
Morlando Construction, LLC March 2013 - May 2013
AXA Equitable July 2012 - March 2013
Appalachian State University January 2012 - May 2012
Appalachian State University August 2010 - May 2012
Morlando Construction, LLC June 2011 - August 2011
AXA Equitable January 2010 - August 2010
Convergys August 2009 - December 2009
Skills
Human Resources, Recruiting, Organizational..., Job Analysis, Performance Management, Organizational Behavior, Management, Employee Relations, Strategic Planning, Employee Training, Training, Social Media, Analysis, New Hire Orientations, PeopleSoft, Leadership, Process Improvement, Leadership Development, Marketing Strategy, Psychology, Instructional Design
Education
Appalachian State University 2010 — 2012
Masters of Arts and Sciences, Industiral/Organizational Psychology and HR Management
University of North Carolina at Charlotte 2008 — 2010
Bachelor of Arts, Psychology
ASG November 2012 - Present
Oracle May 2011 - September 2012
Oracle August 2007 - April 2011
EMC August 2005 - July 2007
Northrop Grumman IT 2002 - 2005
Convergys January 2000 - December 2001
JACETC January 1997 - December 1999
CSC 1994 - 1996
Education
American University - Kogod School of Business
MBA
University of Maryland College Park
Bachelor of Arts (B.A.)
Convergys March 2015 - Present
US Army October 2007 - October 2014
U.S. Army December 2012 - August 2013
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Truck Driving, Truckload, Forklift Operator, Army, Sanitation, Landscaping, Team Leadership, Leadership, Military, Logistics, Transportation, Defense, Military Experience, Military Operations
Education
American Public University System 2013 — 2017
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
New Horizon
New Horizon
New Horizon
Convergys October 2012 - Present
Army National Guard March 2008 - March 2013
Volt November 2011 - May 2012
Volt April 2010 - April 2011
Skills
Technical Support, Customer Service, Writing, Journalism, Creative Writing, Training, Customer Satisfaction
Education
American Public University System 2012 — 2014
Southern New Hampshire University
Sterling ATM, Inc. January 2015 - Present
National Oilwell Varco May 2011 - October 2014
National Oilwell Varco March 2009 - September 2011
National Oilwell Varco July 2005 - June 2008
Convergys January 2000 - July 2005
Hollywood Video December 1996 - January 2000
Skills
Oilfield, Drilling, Oil/Gas, Petroleum, Operations Management, Process Improvement, Engineering, Project Management, Gas, Manufacturing, Six Sigma, Energy, Offshore Drilling, Onshore, Troubleshooting, Microsoft Office, Drilling Engineering, Customer Service, Strategic Planning, Procurement, Microsoft Word, Project Planning, Oil & Gas Industry, Energy Industry, Oil & Gas, Petroleum Engineering, Completion, Management, Upstream, Supervisory Skills
Education
American Public University System 2010 — 2013
Master of Business Administration (M.B.A.), Global Business
University of Phoenix 2004 — 2008
Bachelor of Science (BS), Business Management - Accounting
Brigham Young University 1994 — 2001
Electrical Engineering
MHMRA of Harris County & MHMRTC of Tarrant County June 2012 - Present
Idea January 2010 - May 2012
The Methodist Hospital March 2008 - March 2009
The Methodist Hospital 2003 - 2008
The Methodist Hospital 2001 - 2003
Holland Chemical International 1999 - 2001
Modis 1999 - 1999
Convergys 1998 - 1998
Candyland & Nut Depo 1982 - 1995
Federal Action Migrant Program 1977 - 1979
Skills
Integration, Project Management, PMP, Process Improvement, Management, Healthcare Information..., Quality Assurance, Software Implementation, Software Documentation, Project Portfolio..., Change Management, Leadership, Software Development, SharePoint, Program Management, System Administration, Systems Analysis, Visio, Business Analysis, Information Technology, Troubleshooting, Business Process, PMO, Team Building, Access, System Deployment, Servers, SDLC, ITIL, Software Project..., Disaster Recovery, Enterprise Software, Business Process..., Business Intelligence
Education
Columbia Southern University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Sentinel University 2004 — 2010
Bachelor of Science, Management Information Systems
Texas State Technical College
Associate of Applied Science, Computer Networking Technology, Magna Cum Laude
Stokes County DSS August 2013 - Present
Wilkes County DSS January 2013 - May 2013
Convergys August 2010 - September 2012
Skills
Writing, Public Speaking, Goal Oriented, Goal Setting, Empathy, Determination, Highly detail oriented, Multi Tasking, listening, Forms, Social Services, Conflict Resolution, Training, Child Welfare, Building Relationships, Ethics
Education
Appalachian State University 2011 — 2013
BSW, Social Work
Caldwell Community College and Technical Institute 2007 — 2011
Associate of Arts (A.A.), Transfer
NCDSS Training
Furnitureland South, Inc July 2015 - Present
APS, INC July 2013 - July 2015
Knowledge Momentum June 2014 - July 2014
APS, INC January 2005 - January 2012
Convergys 2010 - 2012
Management Recruiters International May 1994 - May 2001
takata 1993 - 1994
US Army 1993 - 1994
Hillenbrand Industries 1989 - 1992
US Army 1985 - 1988
Skills
Manufacturing, Team Building, Strategic Planning, Lean Manufacturing, Negotiation, Recruiting, Sourcing, Automotive, Training, Management, Continuous Improvement, Operations Management, Budgets, Engineering, Purchasing, New Business Development, Process Improvement, Sales, Product Development, Extrusion, Plastics
Education
Appalachian State University 1979 — 1984
BA, Arts, Military Science
Convergys March 2012 - Present
CDM Smith August 2006 - July 2010
TSG Financial Services November 2004 - May 2006
Skills
Employee Relations, Human Resources, Recruiting, Performance Management, HRIS, Talent Management, Talent Acquisition, HR Policies, Employee Engagement, Onboarding, HR Consulting, Benefits Administration
Education
American InterContinental University 2013 — 2015
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
Strayer University (GA) 2007 — 2011
Bachelor of Business Administration (BBA), Purchasing, Procurement/Acquisitions and Contracts Management
Convergys June 2014 - June 2015
Deloitte October 2012 - June 2014
Office of Research & Analysis at PCAOB September 2011 - January 2012
Risk Management Advisory Services May 2011 - July 2011
Cohen Todd Kite and Stanford June 2007 - August 2010
American University May 2009 - May 2010
Phyllis Weston Gallery June 2007 - August 2007
Skills
Non-profits, Leadership, Nonprofits, Financial Analysis, Accounting, Auditing, Management, Finance, Consulting, Access, Time Management, Budgets, Market Research, Microsoft Excel, PowerPoint, Analysis
Education
American University - Kogod School of Business
MS, Master of Science in Accounting
American University - Kogod School of Business 2007 — 2011
BS, Business Administration, Accounting
Wyoming High School 2004 — 2007
American University
Deutsche Bank July 2015 - Present
Barclays Investment Bank February 2014 - July 2015
Actimize February 2013 - February 2014
Cognizant Technology Solutions April 2011 - February 2013
Dealogic July 2006 - March 2011
University of Cincinnati 2004 - 2006
Convergys 2005 - 2005
Skills
Business Analysis, Capital Markets, VAR, Credit Risk, Market Risk, Stress Scenario Testing..., Interest Rate..., Credit Derivatives, Fixed Income, Equity Derivatives, XML, Stored Procedures, Object Oriented Modeling, Oracle, SQL, Requirements Gathering, Investment Banking, Business Requirements
Education
New York University 2008 — 2011
Certificate Program, Financial Risk Management
University of Cincinnati College of Business 2004 — 2006
MS, Information Systems
Anna University 1999 — 2004
B.Tech, Information Technology
Convergys February 2009 - March 2009
Convergys - 2009 February 2009 - March 2009
Health and Human Services of Texas 1996 - 2009
Health & Human Services Commission September 1996 - October 2008
Valley View Healthcare Center August 1991 - September 1996
Valley View Healthcare Center January 1991 - January 1996
Skills
Microsoft Office, Technical Writing, Proofreading
Education
Angelo State University
University of Phoenix
Planned Parenthood of Northern New England February 2011 - June 2014
State of Vermont September 2009 - February 2011
Danville Animal Hospital September 2008 - July 2009
Convergys February 2008 - July 2008
Skills
Customer Service, Data Entry, Research, Accounting, Telephone Skills, Filing, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Social Networking, Outlook, Marketing, Management, Process Improvement
Education
Champlain College 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Penn Foster Career School 2011 — 2012
Certificate, Medical Coding and Billing
Salisbury University - Perdue School of Business 2005 — 2007
B.S., Marketing
Anne Arundel Community College 2003 — 2005
Associate of Arts, General Studies
Convergys December 2013 - Present
Harris October 2013 - November 2013
SilverEdge April 2010 - September 2013
Emerson Electric/Micro Motion March 2006 - September 2009
IKON Office Solutions 1988 - 2006
Skills
Strategy, New Business Development, Team Building, Process Improvement, Customer Service, Leadership, Call Center, Transit-oriented..., Business Strategy, Strategic Planning, Business Development, Call Centers, Account Management, Lead Generation, Social Media, Management, Strategic Partnerships, Sales Management, Cold Calling, Salesforce.com, Sales Process, Sales Operations, Direct Sales, Marketing, Recruiting, Cross-functional Team..., Selling, Leadership Development, Coaching, Sales, Customer Retention, Solution Selling, Contract Negotiation, Competitive Analysis, Training, Team Leadership, E-commerce, Customer Satisfaction, CRM, Time Management, Start-ups, B2B, Negotiation, Performance Management, P&L Management, Credit Cards, Operations Management, Outsourcing, Product Management, Vendor Management
Education
University of Colorado 2008 — 2010
E-MBA, MBA
Appalachian State University
BSBA, Business Administration & Psychology
Goodwin Procter LLP December 2008 - Present
DocketFish.com June 2013 - Present
ApplyForce.com February 2011 - Present
Federal Communications Commission August 2008 - November 2008
Oblon Spivak March 2008 - September 2008
IMAKE November 2006 - March 2008
Highbrew Technologies, LLC June 2005 - September 2006
Convergys May 2006 - August 2006
Convergys January 2005 - May 2006
Xavier University August 2002 - August 2005
Skills
Patents, Intellectual Property, Patent Prosecution, Patent Litigation, Litigation, Legal Writing, Legal Research, Licensing, Contract Negotiation, Telecommunications, Software, Research
Education
The Johns Hopkins University 2008 — 2009
Master of Science
American University Washington College of Law 2006 — 2009
JD
Xavier University 2002 — 2006
B.S.
UnitedHealthcare January 2010 - Present
Vanguard infosolutions Ltd 2003 - 2006
GTL Limited March 2003 - December 2003
Convergys January 2002 - March 2003
minerva telelinks Ltd April 2000 - December 2001
Skills
BPO, Management, Process Improvement, Team Management, Outsourcing, Business Process..., Performance Management, Vendor Management, Call Center, Business Analysis, Operations Management, Program Management, Business Development, Recruiting, Call Centers, Talent Management, CRM, Leadership, Employee Engagement, IT Service Management, Change Management, Cross-functional Team..., Strategy, Service Delivery, Business Transformation, Sales Operations, Sales Management, Healthcare Management, Healthcare
Education
Delhi University 1997 — 2000
BCom, English, Economics, Business Studies, Punjabi, Law
Amity Business School
GHPS
Internal Revenue Service September 2014 - Present
Internal Revenue Service March 2015 - May 2015
Internal Revenue Service Criminal Investigation May 2011 - September 2014
TriHealth August 2010 - May 2011
Convergys July 2001 - August 2010
Education
American River College
Bachelor of Applied Science (B.A.Sc.), Computer Information Science / Programming
Xavier University
Bachelor's degree, Organizational Leadership
DynCorp International March 2012 - Present
Pathfinder Solutions Group 2010 - 2012
Convergys June 2008 - August 2010
Vangent, Inc. 2007 - 2008
CACI International 2006 - 2007
CSC 1997 - 2006
CSC Consulting, Inc. 1997 - 2003
Skills
Strategy, Business Development, Leadership, Integration, Strategic Planning, Proposal Writing, Management, Program Management, Government Contracting, Consulting, New Business Development, Government, CRM, Security, Business Strategy, DoD, Management Consulting, IT Strategy, Professional Services, Defense, Business Process..., Process Improvement, Team Leadership, Cloud Computing, Executive Management, Outsourcing, Business Intelligence, Analysis, Change Management, Mergers, Team Building, Start-ups, Business Transformation, Contract Negotiation, Account Management, Sales Management, RFP, Managerial Finance, Mergers & Acquisitions, Competitive Analysis, Financial Management, Business Management, Contract Negotiations, Strategy Development, Leadership Development, Proposal Management, International Business
Education
The George Washington University - School of Business 2002 — 2003
M.S., Information Technology
American University 1988 — 1990
B.A., International Studies
Forge ABS, LLC October 2006 - March 2008
Countrywide Securities Corporation April 2006 - October 2006
Convergys September 1999 - April 2006
APAM Inc. December 1996 - June 1999
Skills
Integration, C#, Java, .NET, CDO, Fixed Income, SQL, Derivatives, Bloomberg, Analysis, C++, Analytics, Testing, VBA, Visual Basic, Risk Management, Perl, Mortgage, Financial Modeling, Databases, SQL Server, Software Development, Unix, Credit, Excel, Access, Programming, Pricing, Optimization, Business Analysis, Cash Flow, Investment Banking, Capital Markets, Research, Windows, Requirements Analysis, Modeling, Valuation, Statistics, CDS, SDLC, MySQL, Credit Derivatives, Quantitative Finance, Teamcenter, Microsoft SQL Server, ClearCase and..., PL/SQL
Education
University of Alaska Fairbanks 1988 — 1993
Doctor of Philosophy (PhD)
Anhui Institute of Optics and Fine Mechanics 1983 — 1986
MS
Anhui University 1979 — 1983
BS
Optoro April 2014 - Present
Acquity Group March 2010 - April 2014
Olenick & Associates October 2006 - February 2010
Convergys August 2004 - September 2006
Logotron November 2001 - July 2004
Skills
Web Testing, Quality Assurance, Virtual Teams, Test Automation, Testing, Regression Testing, User Acceptance Testing, Scrum, Quality Center, SDLC, Test Planning, Requirements Gathering, Software Documentation, Waterfall, System Testing, Project Planning, Cross-functional Team..., SQL, Software Quality..., Requirements Analysis, Agile Methodologies, Agile Project Management, Business Requirements, Test Management, QTP, JIRA, Management, SharePoint, Hybris, Blue Martini, E-commerce, Web Content Management, Content Management, SpiraTest
Education
Anglia Ruskin University 2001 — 2004
BSc(Hons), Internet Technology
Hometown News September 2008 - Present
Ginn Company September 2005 - September 2008
Convergys 2002 - 2004
Lawnwood Regional Medical Center 1997 - 2000
Skills
Troubleshooting, Software Documentation, Windows Server, Information Technology, HTML, Active Directory, Requirements Analysis, Software Project..., Microsoft Office, Norton Ghost, Business Analysis, Microsoft SQL Server, Customer Service, Technical Support, Microsoft Exchange, Online Advertising, Project Management, SQL, Security, Visio
Education
American Public University System 2010 — 2012
BS, Information System Security
Indian River State College 1997 — 1999
AA, Technology
Helios (formerly Progressive Medical & PMSI) February 2007 - Present
Convergys August 2002 - January 2007
Aquila Technologies August 2000 - July 2002
Skills
Java, Perl, SQL, PL/SQL, Oracle, Software Design, EDI, Testing, Shell Scripting, Unix Shell Scripting, Software Development, Unix, SDLC, Hibernate, Eclipse, Linux, Apache, Subversion, Microsoft SQL Server, SSIS, SAS Programming
Education
Andhra University 1996 — 1998
MS, Computer Science
Andhra University 1993 — 1996
BSC, Computer Science
Capital One November 2012 - Present
FIS January 2008 - November 2012
Fidelity Information Services October 2007 - December 2007
Perficient (formerly E-Tech Solutions) October 2007 - December 2007
Virtusa March 2002 - September 2007
IronMountain 2006 - 2007
IronMountain 2006 - 2007
Wipro , Oracle ( iFlex ) , Virtusa ( eSpark ) , Techsar , MS Ramaiah School of Advanced Studies 2002 - 2007
Convergys 2003 - 2004
Convergys IMG, India 2002 - 2004
Education
Panjab University 2000 — 2002
Andhra University 1993 — 1996
B.Sc, Computer Science
Comcast Corporation February 2008 - Present
Convergys June 2004 - February 2008
AOL August 2005 - December 2007
Infosys Technologies Ltd June 2001 - July 2002
Skills
Solution Architecture, Telecommunications, SDLC, SOA, Enterprise Architecture, Agile Methodologies, Enterprise Software, Requirements Analysis, Billing Systems, Software Design, Business Intelligence, Wireless, System Architecture, Linux, Mobile Devices, Unix, Weblogic, Telecommunications..., Java, XML, SQL, Performance Tuning, Infinys, Geneva
Education
Anna University
B.Tech
Virginia Polytechnic Institute and State University
MS, Industrial & Systems Engineering
Bright House Networks May 2014 - Present
Bright House Networks June 2009 - Present
Carley Corporation October 2007 - June 2009
Convergys December 1999 - May 2007
Software Resources 1999 - 2001
Wilson Learning May 1997 - November 1999
Skills
Editing, Word, Web-based Training, E-learning, SnagIt, Technical Writing, Documentation, Outlook, SharePoint, Technical Training, PowerPoint, Microsoft Office, Process Improvement, Adobe Acrobat, Visio, Manuals, Research, E-Learning, Software Documentation, ADDIE
Education
Aquinas College 1977 — 1982
BA, English
University of Notre Dame
Covisint June 2014 - Present
Covisint May 2012 - June 2014
Compuware/Covisint May 2010 - June 2012
Deloitte August 2007 - May 2010
Illinois Institute of Technology February 2006 - May 2007
Convergys May 2005 - January 2006
Hindustan Aeronautics Limited December 2004 - May 2005
Education
Illinois Institute of Technology 2006 — 2007
Master's degree, Computer Engineering
Anna University 2001 — 2005
Bachelor of Engineering (B.E.)
Elavon, Inc. April 2011 - Present
Firethorn Holdings LLC, a Qualcomm company November 2009 - April 2011
Convergys January 2009 - December 2009
VeriSign December 2006 - December 2008
Ahold Information Services 2002 - 2006
Winvision April 2000 - May 2002
Wal-Mart 1998 - 1999
Wal-Mart Stores Inc., 1998 - 1999
Value Software 1996 - 1998
Education
Anna University 1991 — 1993
Master of Technology (M.Tech.), Laser and Electro Optical Engineering
State of California 2012 - 2013
Coinstar 2011 - 2011
Hess Corporation 2009 - 2011
North West Natural Gas 2008 - 2009
Farmers Insurance 2008 - 2008
Convergys 2006 - 2007
Eli Lilly and Company 2004 - 2005
Skills
SAP, SAP R/3, ABAP, SAP HR, SAP Implementation, SAP ERP, SAP Portal, Personnel Management, SAP Netweaver, Payroll, Technical Recruiting, Human Resources
Education
Amravati University
Adobe Systems Inc July 2012 - Present
TiVo June 2004 - May 2012
Convergys 2003 - 2004
Chevron 2001 - 2003
Bank One 2000 - 2001
Nestle USA 1998 - 2000
Mahindra Satyam 1996 - 1997
Skills
SAP R/3, SAP ERP, SAP, Solution Architecture, ERP, SAP Implementation, ABAP, Integration, SAP MM, Business Objects, SAP Portal, SAP Netweaver, SD, Visio, IDOC, SDLC, Business Intelligence, SAP BW, SQL, SAP SD, SAPScript, Smartforms, Experienced Business..., Business Analysis, Materials Management, BAPI, Master Data Management, Requirements Analysis, Business Process, SAP HR, CRM, Process Improvement, Quality Center, SAP FI, WebDynpro, ALV, Data Migration, EDI, BDC, SAP CC and CI, Vistex
Education
Andhra University 1991 — 1995
Engineering, Mechanical Engineering
Visakha Valley School
INvysion Consulting March 2009 - Present
Excelacom September 2009 - May 2012
Cartesian (formerly TMNG Global) January 2006 - September 2009
Bolt International January 2005 - December 2005
Convergys January 2001 - 2004
Convergys January 1997 - December 2000
Convergys January 1994 - December 1997
Skills
Project Management, Leading Organizational..., Outsourcing, Leadership Development, Team Leadership, Business Analysis, Business Process..., Business Development, IT Transformation, Product Management, Product Marketing, Project Planning, Marketing Communications, Strategic Communications, Staff Development, Change Management, Software Project..., Coaching, Management, Executive Management, Vendor Management, Telecommunications, Start-ups, Cross-functional Team..., SDLC, Business Transformation, Management Consulting, Program Management, Analysis, Business Strategy, Marketing, Integration, Process Improvement, Organizational..., Strategy, Strategic Planning, Leadership, IT Strategy, Business Process, Consulting, CRM, Testing, Product Development, Professional Services, Project Portfolio...
Education
University of Colorado at Denver 1990 — 1992
Master of Business Administration (MBA)
Amherst College 1974 — 1978
Bachelor of Science (BS)
The Phillips Exeter Academy 1972 — 1974
Convergys May 2012 - Present
HCL AXON February 2010 - May 2012
Accenture March 2003 - February 2010
Skills
SAP, ABAP, SAP R/3, SAP ERP, SAP IS-U, ECC, SAP Variant..., SAP MM Module, SAP PP, SAP Project Management, Visio, SAP Portal, Data Migration, ERP, IT Strategy, Requirements Analysis, Business Process, SAP SD, Management, Consulting
Education
Amravati University 1993 — 1997
Engineering, Computer Science and Technology
Conviva January 2015 - Present
San Jose State University August 2012 - May 2014
Broadcom June 2013 - December 2013
Convergys September 2009 - December 2011
i-Source Infosystems Pvt. Ltd. October 2008 - September 2009
Skills
Networking, TCP/IP, CCNA, Technical Support, Troubleshooting, Active Directory, OSPF, EIGRP, IPS, Cisco Technologies, Servers, Routing, Wireshark, RIP, Cloud Computing, VoIP, DHCP, DNS, BGP, VLAN, STP, GRE, IEEE 802.11ac, SIP, Tcpdump, Linux, IGMP, VPN, IPSec, SSL, FTP, NAT, IEEE 802.11, CIFS, NFS, RAID, LVM, Cisco Firewall Security, GPO, RSTP, MySQL
Education
San Jose State University 2012 — 2014
Master of Science (MS), Electrical Engineering, 3.4
Amravati University 2005 — 2008
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering, 3.7
Kaiser Permanente IT June 2013 - Present
Covidien November 2012 - June 2013
Nationwide Insurance April 2012 - November 2012
Kaiser Permanente IT June 2010 - April 2012
State of Texas April 2010 - June 2010
Hitachi GST May 2009 - April 2010
Entergy March 2008 - May 2009
Convergys January 2007 - February 2008
CSX Technology April 2006 - December 2006
ERP Analysts June 2005 - March 2006
Skills
PeopleTools, PeopleCode, SQR, Benefits, Benefits Administration, Payroll, PeopleSoft, Process Scheduler, XML Publisher, Query, Payroll Processing, Open Enrollment, Fit/Gap Analysis, Time and labor, Application Engine, Web Services, Integration Broker, Component Interface, ESS/MSS, Excel To CI, Data Mover, AWE, Production Support, Data Conversion, Oracle SQL, SQL, Requirements Analysis, Application Development, Testing, Security, Documentation, XML, ESS, Integration, Employee Benefits, Software Development, Human Resources, Crystal Reports, Financials, SDLC, Talent Acquisition, Requirements Gathering, ERP, Personnel Management, Oracle Applications, HRIS, Consulting, Business Analysis
Education
Andhra University
Bachelor of Engineering, Engineering
Time Warner Cable January 2011 - Present
Time Warner Cable August 2009 - January 2011
Convergys May 2008 - July 2009
Pierce Manufacturing 2006 - 2007
Skills
VoIP protocols SIP, VoIP, Technical Writing, Technical Training, Cisco VoIP, Visual Studio, Windows, Linux, Python, Software Development, VB.NET, SQL, .NET, ASP.NET, JavaScript, Java, C#, Troubleshooting, Microsoft SQL Server, Networking, Software Documentation, Windows 7, Operating Systems, Hardware, Technical Support, Telephony, Network Administration, TCP/IP, Windows Server
Education
American Sentinel University, Birmingham 2008 — 2013
Bachelor's degree, Computer Science
Capgemini July 2015 - Present
Accenture August 2011 - July 2015
NJDMV June 2009 - August 2011
Mphasis an EDS Company 2005 - August 2011
Mphasis 1999 - August 2011
VeriSign 2001 - April 2009
NJDMV project 2009 - 2009
Convergys 2001 - 2009
Kshema Technologies 1999 - 2001
Skills
SDLC, Agile Methodologies, Business Intelligence, Enterprise Architecture, Integration, Java Enterprise Edition, Leadership, Oracle, PL/SQL, Pre-sales, Requirements Analysis, SOA, Solution Architecture, Unix, Data Modeling, Software Project...
Education
Andhra University
BE, Mechanical
BE
Bachelors, Engineering
NetCracker January 2011 - Present
TMNG Global January 2010 - December 2010
LS Technology Services, Inc November 2002 - 2009
Convergys 2001 - 2009
Canterbury Consulting April 2001 - October 2002
NEWSOUTH COMMUNICATIONS August 2000 - December 2000
TRITON PCS, INC October 1998 - August 2000
Vanguard Cellular November 1997 - October 1998
Vanguard Cellular May 1997 - November 1997
Vanguard Cellular April 1995 - May 1997
Skills
Microsoft Excel, Customer Support, Call Center, Software Documentation, Billing Systems, Provisioning, Vendor Management, Telecommunications, Integration, Service Delivery, Business Analysis, Process Improvement, Software Project...
Education
Appalachian State University 1989 — 1992
Bachelor of Science, Communications Media; Public Relations
Leading Results, Inc March 2015 - Present
Convergys July 2013 - March 2014
Sprint January 2013 - May 2013
Global Compliance August 2011 - September 2012
Global Compliance February 2010 - August 2011
Global Compliance March 2007 - February 2010
Skills
Account Management, Market Research, Webinars, Data Analysis, Social Media, Customer Service, Microsoft Office, Sales, Strategic Planning, Customer Satisfaction, CRM, Digital Marketing, Project Management, Team Building, Microsoft Word, Change Management, Marketing, Team Leadership, Recruiting, Social Networking, Business Strategy, Budgets, Sales Operations, Online Advertising, Sales Management, Advertising, Product Development, PowerPoint, Quality Assurance, Marketing Communications, Process Improvement, Outlook, B2B, Retail, Coaching, Interviews, Negotiation, Access, SaaS, Leadership, Training, Microsoft Excel, Marketing Strategy, Product Management, Analytics, Human Resources, New Business Development, Business Analysis, Competitive Analysis, Management
Education
Appalachian State University 1994 — 1996
Broadcasting, English minor
Central Piedmont Community College
Sun Valley High School
Diploma, English Literature (British and Commonwealth)
Convergys 2010 - Present
Skills
Microsoft Office, Microsoft Excel, Magazines, Advertising, Database Administration, Office Administration, Broadcast, Business, Customer Service, Coordination, Events, Key Performance..., Leadership, Marketing Strategy, Direct Marketing, Non-profits, Newsletters, Outsourcing, Organization, Operations Management, Publishing, Restructuring, Strategic Planning, Problem Solving, Video Production, Budget, Business Strategy, Team Building, Call Center, Data Entry, Website Development, Product Design, Strategic Financial..., Fundraising, Process Improvement, Performance Improvement, Job Descriptions, Team Leadership, Leadership Development, Mentoring, Non-profit..., Public Speaking, Telecommunications, Television, Microsoft Word, Word 2007
Education
Arapahoe Community College 2010 — 2012
Associates of Applied Science
Mount Marty College 1973 — 1974
IntelliSource September 2013 - June 2014
Schumberg Development August 2011 - August 2013
DIRECTV June 2010 - August 2011
Convergys March 2010 - July 2010
IDWATCHDOG - DENVER, CO January 2008 - January 2009
PRC, INC September 2006 - March 2007
SPRINT/NEXTEL COMMUNICATIONS January 2005 - January 2006
MACHINING TECHNOLOGIES, INC January 2000 - January 2005
LABAC SYSTEMS January 1990 - January 2000
Skills
Account Management, Customer Satisfaction, Troubleshooting, Customer Service, Call Center, Software Documentation, Call Centers, Operations Management, Team Leadership, Program Management, Training, Vendor Management, Process Improvement, Strategic Planning, Coaching, Customer Retention, Sales, Management, Customer Experience, Telecommunications, Leadership, Cross-functional Team..., Analysis, Team Management, CRM, Team Building, Outsourcing, Process Scheduler, Sales Operations, Time Management, Budgets, Business Analysis, Forecasting, Sales Management, Technical Support, Pricing, Human Resources, Performance Management, Inventory Management, Retail
Education
IBM 2010 — 2010
virtual training
Arapahoe Community College 1979 — 1981
General Business and Automotive Courses
Arapahoe Community College 1979 — 1980
General
Fannie Mae November 2013 - Present
enGenius Consulting Group June 2009 - October 2013
Veirzon business May 2007 - May 2009
Convergys 2003 - 2007
Birlasoft May 2002 - September 2003
TCS 2000 - 2002
Skills
Java Enterprise Edition, SOA, Weblogic, Struts, PL/SQL, Spring, Hibernate, SDLC, JDBC, Web Services, EJB, Solution Architecture, Oracle, JSP, JBoss Application Server
Education
Andhra University 1992 — 1996
BE, Mechanical Engineering
Andhra University 1992 — 1996
Bachelor of Engineering (B.E.), Mechanical
iQor August 2011 - Present
Hans Dairy Inc April 2011 - July 2011
HCL March 2010 - March 2011
Convergys October 2007 - February 2010
Convergys March 2004 - October 2007
Convergys India Services June 2001 - 2004
IBM Daksh February 2003 - June 2003
GE Capital International Services April 2000 - April 2001
Skills
Start-ups, Vendor Management, Performance Management, Recruiting, Talent Acquisition, Organizational..., Talent Management, Corporate Training, Training, Ousourcing, Adult Learning..., Management, CRM, Employee Training, Leadership, Human Resources, Operations Management, Team Management, Outsourcing, Soft Skills, Employee Engagement, Training Delivery, Six Sigma, Employee Relations, Call Centers, Business Development, BPO, Project Management
Education
Project Management 2010 — 2011
PMA-CEPM, Project Management
Annamalai University 1995 — 1998
Bachelor's of Commerce, Commerce and Insurance
Welham Boys School 1984 — 1993
Cummins Inc. August 2015 - Present
SIHO Insurance Services December 2013 - August 2015
Indiana University Bloomington May 2013 - November 2013
US Federal Government February 2012 - August 2012
Purdue School of Engineering & Technology, Indianapolis August 2010 - August 2012
Asian Learning Center of Indiana January 2011 - June 2011
Columbus Regional Healthcare System March 2011 - May 2011
Duke Energy Corporation January 2011 - May 2011
Convergys July 2006 - July 2009
Skills
Business Process, Slide Decks, Data Analysis, Use Case Analysis, Business Process..., Presentation Skills, Project Documentation, Project Management, Requirements Analysis, Six Sigma, Business Analysis, Minitab, SPSS, MS Project, Green Belt, Functional Testing, SQL, Crystal Reports, User Acceptance Testing, Regression Testing, Access Database, Test Strategy, Software Development, Test Planning, Software Quality..., Software quali, Unit Testing, Testing, Dynatrace, Root Cause Analysis, DB2, Microsoft Office..., Technical Writing, Visual Basic, Agile Testing, AS400 system, Agile & Waterfall..., Bugzilla, Quality Assurance, SDLC, Telerik
Education
Indiana University-Purdue University at Indianapolis 2010 — 2012
M.S, Computer and Information Technology with specialization in Statistics & Six sigma
Anna University 2002 — 2006
B.Tech, Information Technology
Adarsh Vidyalaya Higher Secondary School 2001 — 2002
12th Grade, Maths, Physics, Chemistry, Computer Science.
Convergys July 1996 - November 2009
Skills
Requirements Analysis
Education
American University 1977 — 1980
BS, Computer Systems Application
Time Warner Cable January 2014 - July 2015
Convergys June 2009 - August 2013
Instakey Security Systems December 2007 - October 2008
SPECTRUM HR August 2006 - May 2007
Product Development Corporation July 2002 - August 2006
Quark November 1999 - May 2001
Red Rocks Community College January 1998 - May 2001
Skills
Software Quality..., Testing, Bug Tracking, SQL, Software Documentation, Business Intelligence, Test Cases, Scrum, Requirements Analysis, Black Box Testing, Drawing, Agile Testing, Integration Testing, Visual Studio, Bugzilla, Test Execution, Databases, System Testing, Painting, SharePoint, .NET, Waterfall, Usability Testing, Windows, Web Services, Data Warehousing, Test Planning, User Acceptance Testing, Web Applications, XML, Microsoft SQL Server, Software Project..., Defect Tracking, ASP, Functional Testing, C#, IIS, Technical Support, Regression Testing, Manual Testing, ASP.NET, VBScript, Business Analysis, Agile, Agile Methodologies, Troubleshooting, Windows 7, Unit Testing, TFS, Active Directory
Education
Red Rocks Community College 1996 — 1999
Computer science
Arapahoe Community College 1994 — 1995
Computer Graphics
Bank of America November 2013 - Present
AT&T May 2009 - November 2013
Convergys July 2004 - May 2009
Skills
Java, Web Services, EJB, JSP, Servlets, JMS, Struts, JSF, RichFaces, JPA, Hibernate, jQuery, JavaScript, XML, RESTful WebServices, SOAP, JAXB, JAX-WS, Spring Framework, Design Patterns, Oracle, SQL, JAXP, UML, WebLogic, Maven, Jenkins, Sonar, JUnit
Education
Kakatiya University 2000 — 2003
MCA, Computer Science, Distention
Andhra University 1997 — 2000
Bachelor's Degree, BSc, First Class
Anadarko Petroleum February 2012 - June 2012
Lakeshore, Robert Half, Brandon Staffing Solutions January 2011 - July 2011
Convergys June 2008 - January 2010
Skills
Spreadsheets, Event Planning, Administrative...
Education
Arapahoe Community College 1989 — 1991
some college, Business Administration
United States Air Force August 2012 - Present
Plumbers and Pipefitters UA local 101 May 2010 - Present
US Air Force Reserve August 2004 - Present
US Transportation Command May 2011 - August 2012
Bel-o Sales and Service May 2004 - May 2011
Convergys December 2003 - May 2004
US Army March 1999 - September 2003
Skills
Plumbing, Construction, Renovation, Supervisory Skills, Contract Management, Contractors, Subcontracting, Inspection, Facilities Management, Construction Safety, Carpentry, Budgets, Process Scheduler, Construction Management, Electricians, Customer Service, Management, Microsoft Office
Education
American Sentinel University 2009 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Community College of the Air Force 2008 — 2009
Associate of Arts and Sciences (AAS), Education and Training Management
Community College of the Air Force 2005 — 2008
Associate of Arts and Sciences (AAS), Environmental Systems Technology
Ahern Rentals January 2011 - Present
Convergys March 2010 - October 2010
D.A. Whitacre June 2007 - December 2009
Skills
Heavy Equipment, Customer Service, Purchasing, Inventory Management, Microsoft Office, Sales, Customer Satisfaction, Microsoft Excel, Microsoft Word, Sales Operations, Sales Management, Team Building, Account Management, Inventory Control, Operations Management
Education
American Public University 2015 — 2018
Bachelor of Science (BS), Information Technology - Mobile Development, Currently Attending
Southern Utah University 2007 — 2010
Associate of Science (A.S.), Marketing
Edmac Compressor Parts - Performance Filtration April 2014 - Present
Various Temporary Agencies August 2013 - Present
Convergys October 2010 - October 2012
Sirona Dental Systems June 2010 - October 2010
Bank of America June 2009 - December 2009
WK Dickson, Co., Inc February 2008 - October 2008
KB Home, Inc May 2007 - December 2007
STV/Ralph Whitehead Associates November 1997 - October 2006
Retail Sports Marketing January 1997 - November 1997
Advanced Systems Group November 1992 - December 1996
Skills
Outlook, Microsoft Office, Customer Service, PowerPoint, Recruiting, Microsoft Excel, Microsoft Word, Office Management, Accounts Payable, Event Planning, Marketing, CRM, PeopleSoft, Human Resources, Management, Training, Team Building, Interviews, Onboarding, Time Management, New Hire Orientations, Contract Negotiation, Applicant Tracking..., Process Improvement
Education
Appalachian State University
BSBA, Business Administration
Calpine November 2011 - Present
JIB Management, Inc. November 2003 - October 2011
Convergys January 2001 - July 2003
Skills
Mergers, Compensation, Policy, Employment Law, Background Checks, Benefits Administration, Deferred Compensation, Employee Relations, Human Resources, Management, Performance Appraisal, Mergers & Acquisitions, HRIS, Training, Program Management, Personnel Management, Onboarding, Workforce Planning
Education
HRCI 2009 — 2010
PHR Certification, Human Resources
Annamalai University 2001 — 2003
MHRM, Human Resources
Delhi University 1997 — 2000
Bachelor of Commerce (B.Com), Business & Accounting
Walt Disney World March 2012 - Present
Convergys December 2010 - February 2012
Discover Financial Services January 2007 - March 2011
Convergys March 2001 - January 2007
Skills
Sun Certified Java..., Core Java, Web Services, Oracle, PL/SQL, J2EE, Unix, Unix Shell Scripting, Perl, Teradata, SOAP, SoapUI, Eclipse, RSA, Weblogic, Websphere, JBoss, C, C++, Spring
Education
Andhra University
Bachelor of Engineering
Convergys February 2010 - July 2010
Kmart Inc November 2009 - January 2010
Green Acres School October 2005 - October 2008
Sacramento California January 2002 - May 2002
Production; Silver Horde Fishing Supply May 2001 - August 2001
Skyway Luggage April 1999 - December 1999
Education
American River College
Michigan State University August 2013 - Present
UIL Holdings Corporation January 2013 - August 2013
CenturyLink March 2011 - October 2011
KONE International December 2010 - March 2011
TNT July 2009 - December 2010
Convergys October 2008 - July 2009
CHEP July 2007 - October 2008
National Grid October 2006 - June 2007
Skills
ABAP, ABAP HR, SAP HR, Adobe Forms, ABAP Web Dynpro, SAP R/3, SAPScript, Smartforms, SAP Portal, SAP Workflow, ESS, BDC, ECC, SAP ERP, Adobe LiveCycle Designer
Education
Birla Institute of Technology and Science 2006 — 2010
Master of Science (MS), Computer Software Engineering
Andhra University 2003 — 2006
Bachelor of Science (B.Sc.), Computer Science
Shutterfly Inc. September 2015 - Present
American Red Cross July 2012 - June 2014
Lash Group August 2011 - October 2011
Aerotek/ Lash Group November 2009 - January 2010
Convergys July 2007 - April 2008
iQor March 2004 - April 2007
Skills
Customer Relations, Microsoft Office, Strategic Planning, Excel, Market Research, PowerPoint
Education
Ashford University 2011 — 2015
Information Technology
Urban League of Central 2000 — 2000
Certificate, Word Processing
Midwood High School 1996 — 1996
High School Diploma
American InterContinental University
Business Administration and Management, General
Tapco Inc. August 2015 - Present
Tapco Inc. September 2013 - Present
Convergys October 2011 - Present
QWEST COMMUNICATIONS CORP April 2001 - April 2011
Skills
PC hardware, PC software, Wireless Networking, Computer Hardware, Call Center, Customer Satisfaction, Telecommunications, Troubleshooting, Call Centers, Networking, Time Management, Customer Experience, Customer Service, Data Entry, System Deployment, Vendor Management, Process Improvement
Education
Arapahoe Community College
UnitedHealth Group April 2014 - Present
Convergys July 2013 - February 2014
Levi Strauss & Co. October 2012 - February 2013
Connextions March 2012 - July 2012
Blue&Green Hotels October 2010 - November 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Call Centers, Retail, Customer Satisfaction
Education
Anthem College-Phoenix 2008 — 2009
Pharmacy Technician/Assistant
Jones High School 1997 — 2001
High School, General Studies
Rise broadband May 2015 - Present
Idaho army national guard August 2011 - Present
Convergys August 2014 - April 2015
EMC July 2013 - July 2014
Skills
Troubleshooting, Windows, Windows 7, Sales, Customer Service, Microsoft Office, Operating Systems, Testing, Hardware, Technical Support, Computer Hardware, Software Installation, Team Leadership, Microsoft Technologies, Business Intelligence, Wireless, Cisco Technologies, ITIL, Disaster Recovery, Microsoft Word, PowerPoint, Microsoft Excel, Leadership
Education
Brigham Young University - Idaho 2008 — 2013
Exercise Physiology
American Military University
jcpenney September 2013 - Present
Kmart Corporation August 2013 - Present
Portrait Innovations March 2013 - May 2013
Convergys March 2012 - May 2013
Education
Arapahoe Community College
Convergys September 2009 - Present
Education
Appalachian State University
Convergys March 2015 - Present
US Cellular September 2003 - March 2015
Education
American Public University System 2015 — 2017
Bachelor’s Degree, IT Systems Security
American Public University System 2013 — 2015
Certification, IT Infrastructure Security