Convergys Company

Industry: Information management company

Description

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Employee
Years
Job
Industry
Benjamin Rudy Benjamin Rudy Crittenden, Kentucky Details
Benjamin Rudy's Convergys Experience January 2011 - January 2012
Job Tier I Supervisor at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK  September 2012 - Present
Convergys   January 2011 - January 2012
GSI  December 2010 - December 2010

Skills
Customer Service, Escalations Management, Supervisory Skills, Microsoft Office, Microsoft Excel, 10 Key, Call Centers, General Office Skills, Self-starter

Education
Northern Kentucky University

Isaac R Huerta Jr Isaac R Huerta Jr Phoenix, Arizona Area Details
Isaac R Huerta Jr's Convergys Experience March 2014 - Present
Job Customer Service at Convergys
Industry Information Technology and Services
Experience
Convergys   March 2014 - Present
City of Phoenix  May 2007 - June 2013
Northern Arizona   August 2009 - May 2012

Skills
Program Management, Swimming, Microsoft Office, Windows, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, HTML, Access, Outlook, Facilities Management

Education
Northern Arizona University   2009 — 2013
Bachelor's Degree, Computer Information Systems

South Mountain High School   2005 — 2009
High School

Betsy Droege CPCU Betsy Droege CPCU Cincinnati Area Details
Betsy Droege CPCU's Convergys Experience 2005 - 2007
Job Test Manager at American Modern Insurance Group
Industry Computer Software
Experience
American Modern Insurance Group  June 2012 - Present
American Modern Insurance Group  April 2011 - June 2012
Ascendum Solutions LLC   December 2008 - April 2011
Domin-8 Enterprise Solutions  January 2008 - October 2008
Convergys   2005 - 2007

Education
Northern Kentucky University   2006 — 2009
Master of Business Administration (M.B.A.), Project Management

Xavier University   2002 — 2005
Bachelor’s Degree, Mathematics

Maria Nunez Maria Nunez Altamonte Springs, Florida Details
Maria Nunez's Convergys Experience October 2011 - December 2013
Job Human Resource Support Specialist at Sodexo
Industry Human Resources
Experience
Sodexo  December 2013 - Present
Convergys   October 2011 - December 2013
MILVETS Systems Technology, Inc.   February 2011 - July 2011
Lincoln Educational Services  August 2009 - February 2011
Florida Blue  October 2007 - December 2008
Ultimate Staffing  March 2006 - January 2007
Westaff  October 2002 - December 2005

Skills
Recruiting, PeopleSoft, Microsoft Office, Onboarding, Taleo, Applicant Tracking..., Training, Interviews, New Hire Orientations, Employee Relations, Human Resources, Internet Recruiting, Sourcing, HR Policies, Temporary Placement, Payroll, Employee Benefits, Screening

Education
Northern Essex Community College

Newport Pacific High School

Joe Combs Joe Combs Cincinnati Area Details
Joe Combs's Convergys Experience January 1997 - March 2003
Job Principal Consultant at Systems Evolution, Inc.
Industry Information Technology and Services
Experience
Systems Evolution, Inc.   September 2007 - Present
St. John the Baptist School  April 2004 - May 2012
Sogeti USA (formerly Software Architects)   April 2006 - August 2007
Convergys Labs, Convergys Corporation   March 2003 - April 2006
Convergys   January 1997 - March 2003

Skills
Tomcat, Weblogic, Spring, Software Development, JavaScript, SDLC, GWT, JBoss Application Server, Oracle, Hibernate, Agile Methodologies, JSP, Google App Engine, Perl, PL/SQL, Struts, Architecture, Scrum, Leadership, CSS, MySQL, SOAP, Architectures, REST, Apache, Cloud Computing, Secure SDLC, Content Management, Customer Service, Microsoft SQL Server, DB2, Healthcare Information..., Manufacturing, Risk Assessment, Requirements Analysis, Speech Recognition, Stochastic Simulation, Contract Management, jQuery, HL7, Electronic Medical..., Jasper Reports, Business Analysis

Education
Northern Kentucky University   2003 — 2007
Master, Computer Science

University of Cincinnati   1991 — 1996
Bachelor, Computer Science

St. Xavier High School   1987 — 1991

John Sparreo John Sparreo Greater Chicago Area Details
John Sparreo's Convergys Experience June 1996 - February 1998
Job IT Risk and Compliance Manager at KapStone Paper and Packaging
Industry Information Technology and Services
Experience
Kapstone Paper and Packaging Corporation  July 2013 - Present
Career Education Corporation  November 2005 - June 2013
Arthur J. Gallagher  June 2004 - September 2005
Salton, Inc.   July 2002 - May 2004
Pactiv  May 1999 - June 2002
Medline Industries  March 1998 - April 1999
Convergys   June 1996 - February 1998
Hewitt Associates  October 1994 - May 1996
Telemedia Inc.  August 1990 - September 1994
National Guardian Security, Inc.   January 1990 - August 1990

Skills
ITIL, Risk Assessment, Risk Management, Internal Controls, CISM, CISA, COBIT, Sarbanes-Oxley, IT Strategy, IT Audit, Active Directory, Change Management, Sarbanes-Oxley Act, Business Process, Business Analysis

Education
Roosevelt University   1985 — 1987
Bachelor of Science (BS)

Northern Illinois University   1981 — 1983

Dana Monson Dana Monson Cincinnati Area Details
Dana Monson's Convergys Experience April 2012 - June 2013
Job Compensation Manager
Industry Human Resources
Experience
First Financial Bank  May 2014 - Present
Vantiv  June 2013 - April 2014
Convergys   April 2012 - June 2013
Fifth Third Bank  March 2010 - April 2012
Fifth Third Bank  April 2007 - March 2010
U.S. Bank   1997 - 2007

Skills
Human Resources, Incentive Programs, Compensation Strategies, Reward Systems, Global Compensation, Sales Compensation, Competitive Analysis, Job Evaluation, Performance Management, Access, Microsoft Word, Microsoft Excel, PeopleSoft, PowerPoint, Data Management, Team Building, Conflict Management, Organizational..., Change Management, Employee Relations

Education
Northern Kentucky University - ELOC   2011 — 2013
Masters, Executive Leadership & Organizational Change

Northern Kentucky University   1996 — 2000
Bachelors, Philosophy

Bradley Steffen Bradley Steffen Cincinnati Area Details
Bradley Steffen's Convergys Experience July 2009 - December 2009
Job Juris Doctorate
Industry Legal Services
Experience
Vantiv  August 2015 - Present
U.S. Attorney’s Office, Southern District of Ohio   August 2014 - April 2015
Ziegler & Schneider, P.S.C   February 2014 - April 2015
U.S. District Court, Southern District of Ohio   May 2013 - August 2013
U.S. District Court, Eastern District of Kentucky   May 2013 - July 2013
Burke, Inc.   August 2011 - July 2012
Center for Economic Analysis and Development   January 2011 - June 2011
U.S. House of Representatives   August 2010 - December 2010
Procter & Gamble  January 2010 - August 2010
Convergys   July 2009 - December 2009

Skills
Leadership, Market Research, Analysis, Management, Research

Education
Northern Kentucky University—Salmon P. Chase College of Law   2012 — 2015
Doctor of Law (J.D.)

Northern Kentucky University   2006 — 2011
Marketing

Angela Jeffries Angela Jeffries Union, Kentucky Details
Angela Jeffries's Convergys Experience November 1995 - Present
Job Coordinator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   November 1995 - Present
St. Luke Hospital East   November 1989 - April 1995

Skills
Management, Customer Satisfaction, Customer Experience, PeopleSoft Financial, Training, Microsoft Office, Microsoft Excel, PowerPoint, Proofreading, Typing, Audio Transcription

Education
Northern Kentucky University   1986 — 1993
Bachelor of Science (B.S.), Business Administration and Management, General

Joleen Kuchenbacker, PMP Joleen Kuchenbacker, PMP Greater Chicago Area Details
Joleen Kuchenbacker, PMP's Convergys Experience 2000 - 2011
Job Senior Project Manager at Zebra Technologies
Industry Information Technology and Services
Experience
Zebra Technologies  October 2014 - Present
Motorola Solutions  November 2013 - 2014
NetCracker Technology  2011 - June 2013
Convergys   2000 - 2011
Convergys   1996 - 2000
Convergys   1993 - 1996
Convergys   1990 - 1993

Skills
Requirements Analysis, PMO, Business Analysis, Project Management, PMP, Software Project..., SDLC, Vendor Management, Resource Management, Billing Systems, CRM, MS Project, Team Leadership, Mentoring, Collaboration, Team Facilitation, PowerPoint, Microsoft Excel, Budget Monitoring, Project Estimation, Data Conversion, Solution Implementation, Software Implementation..., Microsoft Word, SharePoint, Executive-level..., MBA, Project Planning, Project Delivery, Technical Staff..., Process Improvement, Coaching, Process Improvement..., Communication, Project Status Reporting, Client Relations Skills, Client Presentation, RFP Generation, Change Management, Telecommunications, Cable Television, Wireless, Leadership, Virtual Teams, Release Management, Requirements Gathering, Project Portfolio..., Visio, Integration, Databases

Education
Northern Illinois University   1992 — 1998
MBA, Business Adminstration

The George Washington University   1997 — 1998
Project Management Certificate, Project Management

Northern Illinois University   1988 — 1990
Bachelor, Finance

Angela Capossela Angela Capossela Albuquerque, New Mexico Details
Angela Capossela's Convergys Experience June 2012 - August 2012
Job Attended Northern Arizona University
Industry Marketing and Advertising
Experience
Monarch Properties, LLC   September 2015 - Present
Monarch Properties, LLC   June 2015 - August 2015
Greystar  March 2014 - April 2015
Greystar  February 2013 - March 2014
Convergys   June 2012 - August 2012
Pump It Up of Tucson   May 2010 - December 2011
Abercrombie & Fitch  April 2007 - December 2010
Build-A-Bear Workshop  April 2006 - April 2007

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Sales, Marketing, Customer Service, Facebook, Leadership, Marketing Communications, Social Networking, Teamwork, Time Management

Education
Northern Arizona University   2008 — 2012
Bachelor of Science (B.S.), Advertising

Alyssa Malis Alyssa Malis Tucson, Arizona Area Details
Alyssa Malis's Convergys Experience December 2013 - May 2014
Job Seeking new opportunity in field
Industry Telecommunications
Experience
Afni  September 2014 - Present
Convergys   December 2013 - May 2014
Michaels Stores, Inc.   November 2013 - December 2013
Charming Charlie  November 2012 - January 2013
United Pet Care   October 2011 - May 2012
Intellitech  October 2008 - March 2009
The Golf Villas of Oro Valley   July 2008 - October 2008
United Pet Healthcare   August 2007 - January 2008
United Pet Care   2007 - 2008
BestComm   2005 - 2007

Education
University of Phoenix   2010 — 2012
Bachelor's Degree, Information Technology

Northern Arizona University   1989 — 1994
Hotel and Restuarant Management

Annette Trimbur, PMP Annette Trimbur, PMP Cincinnati Area Details
Annette Trimbur, PMP's Convergys Experience 2006 - 2012
Job Lead Project Manager at Fifth Third Bank
Industry Telecommunications
Experience
Fifth Third Bank  May 2013 - Present
Cincinnati, Ohio  2012 - April 2013
NetCracker  2012 - 2012
Convergys   2006 - 2012
Convergys   1996 - 2005

Skills
PMP, Microsoft Office, Sharepoint, Sharepoint Designer, Project Management, Resource Management, MS Project, PMO, Project Status Reporting, SharePoint, Project Charter, Risk Management Plans, IT Project Lifecycle, SharePoint Designer, Visio, Requirements Analysis, Change Management, SDLC, Process Improvement, Service Delivery, Vendor Management

Education
Northern Kentucky University
Bachelor's degree, Business Administration

Northern Kentucky University
Associate Degree, Data Processing

The George Washington University
Master's Certificate, Project Management

Chris (Christos) Himonidis Chris (Christos) Himonidis Cincinnati Area Details
Chris (Christos) Himonidis's Convergys Experience February 2014 - Present
Job Finance Manager
Industry Consumer Services
Experience
Convergys   February 2014 - Present
PaperWorks Industries, Inc.   January 2013 - July 2013
Duro Bag Manufacturing Company  April 2011 - December 2012
Duro Bag Manufacturing Company  February 2010 - March 2011
GE  December 2008 - January 2010
Celanese engineered materials  July 2006 - August 2008
Delta Air Lines  September 2005 - July 2006
Convergys   March 2002 - September 2005
Convergys   March 1999 - February 2002
Convergys   May 1997 - February 1999

Skills
Process Improvement, Forecasting, Cross-functional Team..., Strategic Planning, Financial Analysis, Accounting, Product Development, Management, ERP, Accounts Receivable, Pricing, Financial Reporting, Inventory Management, Budgets, Team Building, SAP, Cost Accounting, Manufacturing, Purchasing, Leadership, Sarbanes-Oxley Act, Supply Chain, Mergers & Acquisitions, Business Process..., Business Planning

Education
Northern Kentucky University   1998 — 2001
MBA, Marketing

Thomas More College   1993 — 1997
B.A., Accounting

Thomas More College   1993 — 1997
A.A., Microcomputer Application Systems

Scott Galassini Scott Galassini Greater Chicago Area Details
Scott Galassini's Convergys Experience 1987 - 2002
Job Setup Configuration Specialist at Aon Hewitt
Industry Human Resources
Experience
Aon Hewitt  2004 - Present
Round Table Group  2002 - 2003
Convergys   1987 - 2002

Skills
Management, Editing, SDLC, Mainframe, Requirements Gathering, User Acceptance Testing, Requirements Analysis, Lotus Notes, Process Improvement, Software Development, Testing, Software Documentation, Vendor Management

Education
Northern Illinois University   1972 — 1976
B.S, Journalism/Theatre Arts

Eric Meier Eric Meier Greater Nashville Area Details
Eric Meier's Convergys Experience 1996 - 2001
Job PMP, MBA
Industry Information Technology and Services
Experience
LKQ Corporation  January 2015 - Present
Vanderbilt University Medical Center  May 2014 - October 2014
State of Tennessee  March 2005 - May 2014
Miami Systems  2002 - 2004
Convergys   1996 - 2001

Skills
Software Project..., Software Development, Software Requirements, Business Analysis, Customer Relations, Innovation, Project Management, Software Design, Software Implementation, Software Quality..., Program Management, Customer Service, Analysis, SQL, CRM, Management, Project Planning, Leadership, Strategy

Education
Thomas More College   1999 — 2001
MBA, Business Administration

Northern Kentucky University   1991 — 1996
BS, Physics

Northern Kentucky University   1990 — 1996
BS, Mathematics

Bobbi Jo Collins Bobbi Jo Collins Cincinnati Area Details
Bobbi Jo Collins's Convergys Experience October 2011 - January 2012
Job Systems Project Manager at Fidelity Investments
Industry Outsourcing/Offshoring
Experience
Fidelity Investments  May 2012 - Present
Convergys   October 2011 - January 2012
Convergys   February 2009 - October 2011
Convergys   September 2007 - January 2009
Convergys   May 2005 - August 2007
Convergys   August 2003 - May 2005
Convergys   July 2000 - August 2003
Convergys   June 1998 - July 2000

Skills
MS Project, Change Management, Project Planning, PMP, Business Process, Project Coordination, SharePoint, Project Management, SDLC, Vendor Management, Business Analysis, Process Improvement, Microsoft Office, Requirements Gathering, Software Project..., Testing, Teamwork, MS Office Suite, Project Implementation, Attention To Detail

Education
Northern Kentucky University   1994 — 2000
Bachelor of Science, Office Systems

Northern Kentucky University   1994 — 2000
Associate of Applied Science, Aviation Administration

Rob Fischesser, MBA Rob Fischesser, MBA Cincinnati Area Details
Rob Fischesser, MBA's Convergys Experience 2009 - 2012
Job Project Manager at Fifth Third Bank
Industry Information Services
Experience
Fifth Third Bank  July 2015 - Present
Epsilon  March 2014 - May 2015
Ohio Shared Information Services (OSIS)   May 2013 - February 2014
CH Mack, Inc.   July 2012 - April 2013
Convergys   2009 - 2012
Convergys   2007 - 2009
Convergys   2005 - 2007
Convergys   2001 - 2005

Skills
Program Management, Process Improvement, Telecommunications, Product Management, CRM, PMO, Project Management, Team Management, Contract Negotiation, Budgets, Vendor Management, Strategy, Contract Management, Cross-functional Team..., Leadership, Business Development, Change Management, Management, Wireless, Business Analysis, SDLC, Project Planning, Professional Services, Software Project..., MS Project, Business Process..., Outsourcing, P&L Management, PMP, Service Delivery, Managed Services, Billing, Contract Negotiations, Customer Relations, Financial Management, Staff Development, Budgeting, Customer Service, Managerial Finance, Project Delivery, Project Portfolio..., Business Planning, Integration, Resource Management, Business Process, SaaS, Microsoft Project

Education
Northern Kentucky University   1980 — 1990
BS, Double Major: Computer Science & Mathematics

Northern Kentucky University
MBA - Business Administration, Finance concentration

Brian Self Brian Self Cincinnati Area Details
Brian Self's Convergys Experience February 2012 - March 2012
Job Controller at Griffin Contracting / AnyWeather Roofing
Industry Construction
Experience
Griffin Contracting LLC DBA AnyWeather Roofing   July 2012 - Present
Griffin Contracting & Restoration   July 2012 - Present
Convergys   February 2012 - March 2012
Highland Country Club  2008 - 2011

Skills
Operations Management, Bookkeeping, QuickBooks, Invoicing, Job Scheduling, Online Content Creation, Organization, Typing, Filing, Answering Phones, Multitasking Skills, Marketing Strategy, Sales, Process Scheduler, Telephone Skills, Marketing, Payroll, Outlook, Hiring, Microsoft Word, Spreadsheets, Event Planning, Customer Service, Social Networking, Teamwork, Customer Satisfaction, PowerPoint, Data Entry, Microsoft Excel, Leadership, Administrative..., Microsoft Office, Human Resources, Facebook, Invoice Processing, Event Management, Access, Social Media, Time Management, Employee Relations, Interviews, New Hire Orientations, Peachtree, Expenses

Education
Northern Kentucky University   2007 — 2010
Bachelor of Science, Entrepreneurship

Northern Kentucky University   2006 — 2010
BS Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

Dino Pangallo Dino Pangallo Cincinnati Area Details
Dino Pangallo's Convergys Experience June 1996 - March 1999
Job Principal Consultant at Cardinal Solutions
Industry Financial Services
Experience
Cardinal Solutions  November 2010 - Present
Cardinal Solutions  October 2009 - November 2010
Fidelity Investments  July 2005 - October 2009
Fidelity Investments  March 1999 - July 2005
Convergys   June 1996 - March 1999
Ohio National Life Insurance   December 1989 - June 1996
Union Central Life Insurance  January 1988 - December 1989

Skills
SDLC, Requirements Gathering, Requirements Analysis, Business Analysis, Agile Methodologies, SQL

Education
Northern Kentucky University   1983 — 1987
BS, Information Systems: Minor in Mathematics

Brian Lincoln Brian Lincoln Cincinnati, Ohio Details
Brian Lincoln's Convergys Experience December 2005 - April 2008
Job IT Transformation Consultant at Amazon Web Services
Industry Information Technology and Services
Experience
Amazon Web Services  July 2015 - Present
Pomeroy  November 2011 - June 2015
Accenture  August 2010 - November 2011
Contech Engineered Solutions  May 2008 - July 2010
Convergys   December 2005 - April 2008
Rumpke Waste & Recycling  June 2003 - November 2005
Great American Insurance  October 1999 - May 2003
ClientLogic  November 1998 - October 1999
US Army  May 1993 - October 1998

Skills
Management, Project Management, Vendor Management, Business Analysis, Data Center, Leadership, Program Management, Process Improvement, ITIL, IT Strategy, Networking, IT Service Management, Managed Services, Professional Services, Information Technology, Outsourcing, IT Management, Disaster Recovery

Education
Northern Kentucky University   2001 — 2005
Master of Business Administration (M.B.A.), Finance, General

United States Military Academy at West Point   1989 — 1993
Bachelor of Science (BS)

Steve Boehmker Steve Boehmker Cincinnati Area Details
Steve Boehmker's Convergys Experience October 2011 - May 2012
Job Corporate Communications Manager at Cincinnati Bell
Industry Public Relations and Communications
Experience
Cincinnati Bell  September 2013 - Present
NetCracker  May 2012 - May 2013
Convergys   October 2011 - May 2012
Convergys   September 2009 - October 2011
Cincinnati USA Regional Chamber  August 2007 - June 2009
Huff Realty  January 2005 - August 2007
Paramount's Kings Island  March 2004 - July 2005

Skills
Copywriting, Editing, Social Media, Managing Agency..., Newsletters, Strategic Communications, Internal Communications, Public Relations, Event Management, Management, Facebook, Corporate Communications, Blogging, Marketing Strategy, Fundraising, Social Media Marketing, Marketing Communications, Press Releases, Public Speaking, Marketing

Education
Northern Kentucky University   1999 — 2003
BS

Amy Brunner Amy Brunner Cincinnati Area Details
Amy Brunner's Convergys Experience November 2010 - September 2011
Job Production Assistant at Owl Be Sweatin'
Industry Human Resources
Experience
Owl Be Sweatin'   June 2014 - Present
Advocare  June 2013 - Present
Brunner House Inc.   September 2011 - Present
Tastefully Simple  August 2011 - October 2013
Convergys   November 2010 - September 2011
Comair  March 2008 - October 2010

Skills
Employee Benefits, Benefits Administration, Employee Relations, TALX, New Hire Orientations, New Hire Training, New Hire Programs, FMLA, Customer Service, HRIS, Onboarding, Hiring, Applicant Tracking..., Employee Training, Recruiting

Education
Xavier University   2005 — 2007
Master's degree, Human Resources Development

Northern Kentucky University   1999 — 2003
Bachelor of Science (B.S.), Office Systems Technology

Paul Jakaitis Paul Jakaitis Greater Chicago Area Details
Paul Jakaitis's Convergys Experience 1984 - 1988
Job Vice President of Sales at Codifyd
Industry Information Technology and Services
Experience
Codifyd  2014 - Present
Acquity Group  2009 - 2014
Daugherty Business Solutions  2007 - 2009
TITAN Technology Partners  2001 - 2007
New Resources Corporation (NRC)   1988 - 2000
Convergys   1984 - 1988
Allied Van Lines  1983 - 1984

Skills
Strategic Planning, Program Management, Project Management, Outsourcing, Information Technology, PMO, Business Development, Solution Selling, E-commerce, Manage Client..., Sales Management, Management Consulting, Business Intelligence, Change Management, Team Leadership, B2B, IT Strategy, Software Project..., Business Analysis, Professional Services, Management, Leadership, Integration, Account Management, Marketing Strategy, CRM, Sales Process, Sales Strategy

Education
Northern Illinois University   1979 — 1983
BS, Computer Science

Eric Kalter Eric Kalter Scottsdale, Arizona Details
Eric Kalter's Convergys Experience 1987 - 1994
Job EJK Consulting224.232.7098
Industry Accounting
Experience
EJK Consulting   April 2015 - Present
Gannett Healthcare Group  June 2004 - March 2015
Frontrunner Network Systems  2001 - 2004
WMH Tool Group  1997 - 2001
ITW  1994 - 1997
Convergys   1987 - 1994

Skills
Sarbanes-Oxley Act, Financial Analysis, Forecasting, Budgets, Mas 90, Financial Reporting, Revenue Recognition, SEC filings, Mergers, Process Improvement, Consolidation, Mergers & Acquisitions, Business Planning, US GAAP, Accounting, Managerial Finance, Accounts Receivable, Cash Management, Strategic Financial..., Payroll, Financial Forecasting, Strategic Planning, Executive Management, Financial Modeling, Acquisition Integration, Risk Management, Access, Start-ups, Internal Controls, Cash Flow Forecasting, Change Management, Financial Planning, Management, Finance, Leadership, New Business Development, Due Diligence, Business Strategy

Education
Northern Illinois University
BS, Accounting

Kevin Bonar Kevin Bonar Cincinnati Area Details
Kevin Bonar's Convergys Experience 2003 - 2011
Job Analyst Nextgen at Cincinnati Children's Hospital Medical Center
Industry Information Technology and Services
Experience
Cincinnati Children's Hospital Medical Center  January 2012 - Present
Convergys   2003 - 2011
MacKay, Inc.   April 1999 - May 2001
MacKay, Inc   January 1999 - January 2001
Accountware, Inc.   August 1998 - April 1999
First Equity Mortgage Inc   January 1996 - January 1998

Skills
Excel, Access, PowerPoint, Microsoft Project, SharePoint, SQL, HTML, JavaScript, VBA, VBScript, Visual Basic, Visio, Photoshop, Customer Service, Microsoft Office, Outlook, Word, HL7, NextGen Certified..., Microsoft Excel, Business Analysis, Project Management, Training, Team Leadership, Analysis, Program Management, Databases, Management, Process Improvement

Education
Conner High School

Northern Kentucky University
Bachelor of Science, Accounting

Thomas More College
Bachelor of Elected Studies, Computer Information Systems

University of Kentucky

Gary Sogar Gary Sogar Cincinnati Area Details
Gary Sogar's Convergys Experience May 2000 - December 2009
Job Release Manager Enterprise Data Management (Fifth Third Bank) at Cohesion Business Technology
Industry Information Technology and Services
Experience
Cohesion Business Technology  July 2011 - Present
Staffmark  January 2011 - June 2011
Convergys   May 2000 - December 2009
Convergys   May 2000 - December 2009
Convergys   January 1999 - May 2000
Convergys   January 1996 - May 2000
Origin Technolgy In Business   February 1994 - February 1996

Skills
Vendor Management, Requirements Analysis, Management, Project Management, Business Analysis, ITIL, SDLC, Process Improvement, Software Development, Disaster Recovery, PeopleSoft, Change Management, Software Project..., Team Leadership

Education
Northern Kentucky University
Master of Computer Science, Technology Management

Northern Kentucky University
Bachelor of Science, Computer Science

Justin Cooper Justin Cooper Cincinnati Area Details
Justin Cooper's Convergys Experience February 2012 - May 2012
Job Director of Sales and Marketing at Beyond The Basics Education
Industry Transportation/Trucking/Railroad
Experience
Beyond The Basics Education   July 2014 - Present
Landstar  May 2012 - Present
Convergys   February 2012 - May 2012
Air Charter Guide   November 2010 - February 2012
The Finish Line  January 2010 - November 2010
Total Quality Logistics  May 2009 - November 2009
Citigroup  December 2007 - May 2009
Alumni Sigma Phi Epsilon   August 2004 - May 2009
Propel Sports Group   August 2008 - December 2008
Best Buy  May 2003 - December 2006

Skills
Inside Sales, Advertising Sales, Sales Management, Customer Service, Customer Satisfaction, Microsoft Office, Planning, Budget Management, Client Relationship..., Personnel Recruiting, Organizing, Strategic Planning, Photography, Photo Editing, Digital Photography, Singing, CRM, Public Relations, Project Planning, Sales, Marketing, Budgets, Account Management, Advertising, Time Management, Sales Operations, Management, Event Planning, Training, Cold Calling, Marketing Strategy, Strategy, New Business Development, Negotiation, Fundraising, Logistics, Press Releases, Social Networking, Teamwork, Social Media Marketing, Business Planning, Microsoft Word, Call Centers, Leadership, Team Building

Education
Northern Kentucky University   2004 — 2009
Bachelor's, Public Relations

Boone County High School   1999 — 2004

Brian Willis Brian Willis Cincinnati Area Details
Brian Willis's Convergys Experience May 2005 - December 2009
Job Quality Assurance Manager Test Automation at Quest Diagnostics
Industry Computer Software
Experience
Quest Diagnostics  May 2013 - Present
MedPlus (a Quest Diagnostics Company)   June 2010 - May 2013
MedPlus  February 2010 - June 2010
Convergys   May 2005 - December 2009
Convergys   October 1998 - May 2005
Convergys   August 1997 - September 1998
Convergys   May 1996 - July 1997
Convergys   October 1994 - April 1996
Convergys   December 1990 - September 1994
Convergys   November 1989 - November 1990

Skills
Requirements Analysis, Software Quality..., SQL, User Acceptance Testing, Test Strategy, SDLC, Test Cases, Defect Tracking, Business Analysis, Quality Assurance, Test Management, Test Automation, Manual Testing, Testing, Process Improvement, Business Requirements, Software Project..., Requirements Gathering, Release Management, Test Planning, System Testing, Project Management, Test Execution, QTP, Software Documentation, Unix, Quality Center, Agile Methodologies, Waterfall, Regression Testing

Education
Northern Kentucky University   1989 — 1995
Bachelor of Science, Information Systems

Southern Ohio College   1985 — 1987
Associate's degree, Business Management and Marketing

Melanie Inman Melanie Inman Cincinnati Area Details
Melanie Inman's Convergys Experience September 2008 - Present
Job at Blue Shell
Industry Outsourcing/Offshoring
Experience
Convergys   September 2008 - Present
Blue Shell   May 2008 - Present
Zwicker & Associates, P.C.   March 2008 - September 2008

Education
Beckfield College   2003 — 2004
Certificate, Paralegal Studies

Northern Kentucky University   1993 — 2000
Bachelor, English Literature

Robert Fagan Robert Fagan Orlando, Florida Area Details
Robert Fagan's Convergys Experience 1995 - 1998
Job Senior Account Manager at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications  July 2013 - Present
Comcast Business  October 2007 - June 2013
IBM  1998 - 2004
Convergys   1995 - 1998

Skills
VoIP, Sales, Telecommunications, Teamwork, Strategy Execution, Metro Ethernet, Data Center, Solution Selling, Account Management, Ethernet, Managed Services, Direct Sales, Cloud Computing, Unified Communications, Enterprise Software, Security, Salesforce.com, Customer Satisfaction, Call Centers, WAN, Sales Management, MPLS, Co-location, Telephony, Wireless, SIP Trunking, Sales Process, IP, Selling, PRI, SaaS, T1, Professional Services, Networking, Channel Partners, Cold Calling, SIP, Sales Operations, Cisco Technologies

Education
Northern Illinois University - College of Business   1990 — 1994
Bachelor of Science (B.S.), Operations Management and Information Systems

Marist

Amy (Kiger) Hill Amy (Kiger) Hill Cincinnati Area Details
Amy (Kiger) Hill's Convergys Experience January 2011 - June 2012
Job Director, Workforce Management at RDI Marketing Services
Industry Financial Services
Experience
RDI Marketing Services  June 2013 - Present
Kroger  December 2012 - May 2013
Kroger  June 2012 - December 2012
Convergys   January 2011 - June 2012
Convergys   June 2009 - December 2010
Fidelity Investments  September 2006 - February 2009
Fidelity Investments  May 2006 - September 2006
Fidelity Investments  July 2001 - May 2006
Fidelity Investments  November 1998 - July 2001

Skills
Call Centers, Business Process..., Program Management, Leadership, Management, Workforce Management, Training, Forecasting, Human Resources, Coaching, Resource Management, Strategy, Disaster Recovery, Contact Centers, Capacity Planning, Enterprise Software, Offshoring, Process Scheduler, Vendor Management, Process Improvement

Education
Xavier University   2001 — 2004
Masters, Education, School Counseling

Northern Kentucky University   1998 — 2000
Bachelor of Science, Psychology and Management

Charles Heffner Charles Heffner Cincinnati Area Details
Charles Heffner's Convergys Experience December 1999 - June 2009
Job Audio Visual Engineer at Nielsen Neuro
Industry Research
Experience
Nielsen Neuro  March 2013 - August 2015
Parker Tide Corporation   May 2012 - December 2012
Convergys   December 1999 - June 2009
Escuela de Idiomas Extranjeros   March 1999 - August 1999

Skills
Project Management, Adobe Creative Suite, Video Editing, Process Improvement, Operational Efficiency, Data Management, Market Research, Data Analysis, Research, Creative Problem Solving, Analytics, Writing Tutorials, Copy Editing, Photo Editing, Final Cut Studio, Presentation Scripting, Marketing Research, Strategic Planning, Statistics, CSS

Education
Northern Kentucky University   2009 — 2011
Bachelor of Arts (B.A.), Media Informatics, 3.3 GPA

Branden Kiely Branden Kiely Washington D.C. Metro Area Details
Branden Kiely's Convergys Experience January 2007 - July 2008
Job Account Manager
Industry Defense & Space
Experience
Bloomberg Government  April 2015 - Present
Technology and Supply Management   January 2013 - February 2015
VSE Corporation  January 2011 - January 2013
VSE Corporation  March 2010 - November 2010
VSE Corporation  January 2010 - March 2010
Consolidated Graphics / Mt.Vernon Printing   July 2008 - December 2009
Convergys   January 2007 - July 2008
The White House  July 2006 - December 2006
Department of Labor  June 2006 - August 2006

Skills
Microsoft Office, Administration, Word, Contract Negotiation, PowerPoint, Proposal Writing, Contract Management, Scheduling, Logistics, Process Scheduler, Supply Chain Management, Business Development, Program Management, Purchasing, Process Improvement, Management, Team Building, Leadership, New Business Development, Project Management, Government, Marketing

Education
Northern Kentucky University
BS, Business Administration, Management and Operations

Kelly Zabrick Kelly Zabrick Edmonton, Canada Area Details
Kelly Zabrick's Convergys Experience 2004 - August 2006
Job System Administrator at Genesys Networks
Industry Information Technology and Services
Experience
Genesys Networks   August 2006 - Present
Convergys   2004 - August 2006

Skills
Group Policy, Active Directory, WSUS, Windows Server, vSphere, DNS management, Microsoft Exchange, Server Administration, Blackberry Enterprise..., Computer Hardware, Microsoft Office, File Servers, Routing and Remote..., Cisco VPN, EMC Storage, Citrix, Unix Operating Systems, Linux, Mainframe, DHCP, Track-It, VMware, Exchange ActiveSync, Dameware, Kronos WFC, Printers, Terminal Emulation, TAM, System Administration, Hardware, Windows 7, VPN, Citrix Metaframe, IIS, Microsoft Technologies

Education
Northern Alberta Institute of Technology / NAIT   2001 — 2004
Computer Systems Technology

Catalina Carroll Catalina Carroll Raleigh-Durham, North Carolina Area Details
Catalina Carroll's Convergys Experience December 2009 - August 2012
Job Dental Hygienist
Industry Medical Devices
Experience
Carolina Dental Arts   April 2013 - Present
Village Dental  August 2012 - April 2013
Convergys   December 2009 - August 2012

Skills
Dental Implants, Dental Surgery, Dental Restoration, Dental Software, Dental Insurance, Dental Technology, Dental Sales, Dental Marketing, Research, Teaching, Public Speaking, Negotiation, Team Building, Event Planning, Public Relations, Sales, Teamwork, Employee Relations, Call Center, Spanish, Team Management

Education
Northern Arizona University   2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Dental Hygiene, 4.0

Coastal Carolina Community College   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Dental Hygiene

David Oster David Oster Greater Salt Lake City Area Details
David Oster's Convergys Experience December 2003 - May 2005
Job Personal Banker 2 at Wells Fargo
Industry Financial Services
Experience
Wells Fargo  May 2014 - Present
Wells Fargo Advisors  April 2014 - May 2014
Aerotek  November 2012 - April 2013
Nesco Resource  October 2012 - November 2012
Morgan Stanley  July 2011 - November 2011
E*TRADE Financial  January 2008 - June 2011
Discover Product ServicesDiscover Financial Services, Inc   December 2005 - January 2008
Everwood Utah, Incorporated   May 2005 - October 2005
Convergys   December 2003 - May 2005

Skills
Mutual Funds, Banking, Stocks, Employee Stock Options, Restricted Stock, Variable Annuities, ESPP, Credit Cards, ETFs, Options, Index Options

Education
Salt Lake Community College   2006 — 2007
Accounting and Finance

Salt Lake Community College   2005 — 2006
Nursing

Northern Arizona University   2001 — 2002
Mechanical Engineering

Park City High   1997 — 2001
Diploma

Linda (Kelemen) Fortenberry Linda (Kelemen) Fortenberry Cincinnati Area Details
Linda (Kelemen) Fortenberry's Convergys Experience July 2011 - October 2011
Job Marketing Graphic Designer at Shoptech Software
Industry Design
Experience
Shoptech Software - Manufacturing Software  June 2015 - Present
Omnicare Inc.  January 2015 - June 2015
Kroger  August 2013 - April 2014
WellPoint  May 2012 - October 2012
Ryle Marching Band   September 2009 - September 2012
Convergys   July 2011 - October 2011
GMS Jazz Band   January 2011 - March 2011
Fillmore Wind Band   February 2010 - February 2010
Summit Business Media  December 2002 - August 2009

Skills
Graphic Design, InDesign, Logo Design, Layout, Brochures, Illustrator, Advertising, Illustration, Posters, Graphics, Pre-press, Adobe Creative Suite, Photoshop, Publishing, Publications, Creative Direction, Mac

Education
Northern Kentucky University   2005 — 2012
Bachelor of Arts (B.A.), Graphic Design

Fred Richards Fred Richards Cincinnati Area Details
Fred Richards's Convergys Experience May 1995 - May 1997
Job Information Technology Professional
Industry Information Technology and Services
Experience
Duro Bag Manufacturing Company  October 2012 - Present
Stonehouse Building Products  July 2010 - September 2012
Schneider Electric  March 2007 - January 2010
Sogeti  May 1997 - March 2007
Rose Acre Farms  January 2006 - October 2006
Convergys   May 1995 - May 1997

Skills
IT Management, ERP, Systems Analysis, Project Management, Application Lifecycle..., Databases, Vendor Management, Information Technology, ITIL, Software Project..., Business Analysis, Requirements Analysis, PMP, SDLC, Business Process..., Cloud Computing, Visio, IT Strategy, Disaster Recovery, Process Improvement

Education
Northern Kentucky University   2005 — 2009
Master of Business Informatics, Information Technology

University of Cincinnati   1989 — 1995
Bachelor of Arts in Business Administration, Information Technology and Management

Phillip Click Phillip Click Cincinnati Area Details
Phillip Click's Convergys Experience August 2004 - November 2007
Job Reporting Specialist at Fifth Third Bank
Industry Computer Software
Experience
Fifth Third Bank  February 2011 - Present
Veritude  December 2010 - February 2011
DHL Express  December 2008 - November 2009
Convergys   August 2004 - November 2007
Resolvit  February 2004 - August 2004
Convergys   September 1989 - November 2002

Skills
COBOL, SQL Server, Lotus Notes, SDLC, MS Project, JCL, Crystal Reports, SQL, Visual Basic, Application Development, Visio, Access, Software Development, Requirements Analysis, PMP, Microsoft SQL Server, Visual Studio, Visual C#, SSRS, Systems Analysis, Requirements Gathering, DB2

Education
Northern Kentucky University   1984 — 1989
BS, Information Systems

Alyssa Broughton Alyssa Broughton Cincinnati Area Details
Alyssa Broughton's Convergys Experience December 2008 - May 2011
Job Investment Solutions Representative
Industry Financial Services
Experience
Fidelity Investments  November 2013 - Present
Fifth Third Bank  April 2013 - September 2013
ABS Business Products  June 2012 - March 2013
The Business Backer  2013 - 2013
Fidelity Investments  July 2011 - September 2011
Masters Pharmaceuticals   August 2010 - May 2011
Convergys   December 2008 - May 2011
The Health Alliance  October 2006 - August 2008
The Health Alliance  October 2006 - August 2008
Mike Albert Leasing  October 2003 - August 2008

Skills
Access, Customer Service, Employee Benefits, Software Documentation, Microsoft Excel, PowerPoint, Microsoft Office, Sales, Microsoft Word, Insurance, Office Management, Telephone Skills, CRM, Time Management, Management, Account Management, Customer Satisfaction, Call Centers, Team Building, Selling, Leadership, Training, Cold Calling, Outlook, Social Networking, Recruiting

Education
Northern Kentucky University   2006 — 2012
Bachelor, Business Administration and Marketing

Dixie Heights High School   2002 — 2006
High School Diploma, Regular/General High School/Secondary Diploma Program

Jim Wharton, PMP, CSM Jim Wharton, PMP, CSM Greater Chicago Area Details
Jim Wharton, PMP, CSM's Convergys Experience 1984 - 2004
Job Senior Information Technology Management Orchestrating IT in Concert with Business
Industry Information Technology and Services
Experience
NTT DATA Corporation  2012 - Present
Maritz Research  2010 - 2012
US Cellular  2007 - 2009
U.S. Cellular Corporation   2005 - 2007
R.T. Johnson & Associates   2004 - 2005
Convergys   1984 - 2004

Skills
Telecommunications, Agile Methodologies, SDLC, Business Analysis, Team Management, Leadership, Testing, Team Building, Vendor Management, Cross-functional Team..., Process Improvement, ITIL, Program Management, IT Strategy, Requirements Gathering, Market Research, IT Project & Program..., IT Operations Management, Retail, Customer Satisfaction, Mentoring, Microsoft Office, Solution Development, Application Lifecycle..., Certified Scrum Master..., MS Office Tool Suite, Business Communications, Proposal Writing, Long-term Customer..., B2B software, Property Management, Distributed Team..., Agile Methodolgy, Atlassian JIRA, Atlassian Confluence, JIRA, Confluence

Education
Northern Illinois University   1978 — 1983
B.S., Applied Data Processing

Michael Nutter Michael Nutter Miamisburg, Ohio Details
Michael Nutter's Convergys Experience March 2000 - November 2009
Job Director of Enterprise Data Services at LexisNexis
Industry Computer Software
Experience
LexisNexis  January 2013 - Present
Reed Elsevier Technology Services  November 2009 - December 2012
Convergys   March 2000 - November 2009
Convergys   1997 - 2000
CBIS  1992 - 1997

Skills
Vendor Management, SDLC, Change Management, Program Management, Process Improvement, PMP, Outsourcing, Project Management, Software Project...

Education
Northern Kentucky University   2008 — 2010
MS, Executive Leadership and Organizational Change (ELOC)

The George Washington University - School of Business   1998 — 2002
Masters Certificate in Project Management, Project Management

Xavier University - Williams College of Business   1981 — 1985
BSBA, Information Systems

Elder High School   1977 — 1981

Anthony Popp Anthony Popp Cincinnati Area Details
Anthony Popp's Convergys Experience August 1984 - May 2012
Job Manager Customer Documentation and Training at NetCracker
Industry Computer Software
Experience
NetCracker  September 2015 - Present
NetCracker  August 1984 - September 2015
Convergys   August 1984 - May 2012

Skills
Technical Writing, Online Help, FrameMaker, RoboHelp, Project Management, Microsoft Office, MS Project, SharePoint, Software Documentation, Unix, Requirements Gathering, Leadership, Budgets, Technical Documentation, Adobe Acrobat, IT Project Leadership, Editing, Usability Testing, Web Design, Agile Methodologies, System Administration, Visio, Solution Architecture, Software Project..., Resource Management, Offshoring, Microsoft Excel, Microsoft Word, Human Factors, Hiring Employees, Lotus Notes, Collaboration, User Documentation, Procedural Documentation, Billing Systems, SDLC, PMP, Content Management, Systems Analysis, Information Architecture, HTML, Release Management, Business Analysis, RFP, Requirements Analysis, Vendor Management, Estimating, Microsoft Project, Budget, training development

Education
Northern Kentucky University   1982 — 1986
B.S., English, Computer Science

Ranna Patten-Carter Ranna Patten-Carter Tucson, Arizona Details
Ranna Patten-Carter's Convergys Experience 2008 - 2009
Job Manager, Customer Service at OptumRx, UnitedHealth Group
Industry Health, Wellness and Fitness
Experience
UnitedHealth Group  December 2013 - Present
C3/CustomerContactChannels   August 2011 - November 2013
Convergys   2008 - 2009
Cellular One of East Texas  2005 - 2008
Alpine PCS & RFB Cellular   2000 - 2005
Nebraska Wireless Telephone Company   1998 - 2000

Skills
Operations Management, Process Improvement, Customer Service, Call Center, Telecommunications, Call Centers, Outsourcing, Wireless, Customer Satisfaction, Start-ups, Customer Experience, CRM, Customer Retention, Workforce Management, Vendor Management, Contact Centers, Performance Management, Call Center Development, Service Delivery, Business Process..., Pharmacy Benefit..., BPO, Management, Team Building, Leadership, Program Management, Team Leadership

Education
Northern Arizona University
Bachelor of Science

Daniel Howell Daniel Howell Beaverton, Oregon Details
Daniel Howell's Convergys Experience 1999 - 2002
Job Sr. Big Data Streaming Engineer (Kforce) Nike, Inc.
Industry Telecommunications
Experience
Kforce / Nike, Inc   September 2014 - Present
Level 3 Communications  August 2007 - August 2014
Broadwing Communications  2005 - 2007
Convergys   1999 - 2002
Panduit  1998 - 1999

Skills
Java, Twitter/Apache Storm, Kafka, RabbitMQ, Telecommunications, Integration, Vendor Management, Bash shell, System Architecture, Agile Methodologies, Visio, OmniGraffle, Software Project..., Data Analysis, Data Mining, Network Management..., Process Improvement, Analysis, Data Center, Wireless, Microsoft Excel, Leadership, Architectures, B2B, Business Analysis, Databases, Product Management, Software Documentation, Business Process, SQL, Agile Project Management, Solution Architecture, Troubleshooting, Disaster Recovery, Business Requirements, Information Technology, UML, Network Architecture, REST, Servers, Apache Spark, JavaScript, C, HTML5, Redis, network programming -..., Eclipse, SDLC, MacOS/CentOS/Windows, Spark Streaming

Education
Northern Illinois University   1997 — 1999
BS, Operation Management and Information Systems

Carla Heath, PMP®, CSM Carla Heath, PMP®, CSM Greater Chicago Area Details
Carla Heath, PMP®, CSM's Convergys Experience April 2009 - May 2012
Job Release/Project Manager
Industry Information Technology and Services
Experience
Zebra Technologies  July 2015 - Present
TEKsystems  December 2014 - July 2015
TEKsystems  January 2013 - November 2014
NetCracker  May 2012 - November 2012
Convergys   April 2009 - May 2012
Convergys Corporation  2005 - April 2009
Convergys   2003 - 2005
Convergys   2000 - 2003
Convergys   1999 - 2000
Convergys   1997 - 1999

Skills
SDLC, PMP, Process Improvement, Software Documentation, Software Project..., SharePoint, Agile Methodologies, Requirements Gathering, Business Analysis, CRM, PMO, Resource Management, Project Management, Testing, Visio, Business Requirements, Outsourcing, Scrum

Education
Northern Illinois University - College of Business   1985 — 1987
Bachelor's degree, Marketing

The George Washington University
Certification in Project Management, Project management

Chuck DuSablon Chuck DuSablon Columbus, Ohio Details
Chuck DuSablon's Convergys Experience 2001 - 2009
Job Instructional Designer, Graphic Designer, Elearning Programmer, Photographer, Doer of Many Things
Industry E-Learning
Experience
Self employed  June 2013 - Present
The E.W. Scripps Company   2013 - 2015
Abbott  2013 - 2015
Synchrony Financial  2013 - 2015
Luxottica Retail  November 2009 - June 2013
Horn Interactive/DigitalThink/Convergys   2001 - September 2009
Convergys   2001 - 2009

Skills
Instructional Design, Relationship Development, Editorial, Performance Consulting, E-learning, Learning Management, Needs Analysis, Online Training, E-Learning, Blended Learning, Leadership, Project Management, Learning Management..., CRM, ADDIE, Instructor-led Training, Process Improvement, Management, Training

Education
Northern Kentucky University   1996 — 1999
BA, Education, Music, English

University of Cincinnati   1980 — 1982
Voice, theater

Chris Marksberry Chris Marksberry Florence, Kentucky Details
Chris Marksberry's Convergys Experience June 2009 - February 2011
Job Line Cook at Lucky Duck Pub
Industry Food & Beverages
Experience
Lucky Duck Pub   November 2014 - Present
Chipotle Mexican Grill  November 2013 - November 2014
Nextworth   May 2013 - September 2013
Utili Comm South Inc   June 2011 - February 2013
Convergys   June 2009 - February 2011

Skills
C++, A++, JavaScript, Web Design, N+, Network Security, Microsoft Office, Help Desk Support, Customer Service, Customer Support

Education
Northern Kentucky University   2007 — 2008
N/A, Computer and Information Sciences and Support Services, 3.33

Pendleton County High School   2003 — 2007
High School Diploma, Business and Computer informations, 3.4

Rachel Dicken Rachel Dicken Cincinnati Area Details
Rachel Dicken's Convergys Experience May 2010 - December 2010
Job Mortgage Processor/Closer at Victory Community Bank
Industry Financial Services
Experience
Victory Community Bank  September 2014 - Present
Fifth Third Bank  July 2012 - September 2014
Adecco Group @ Fifth Third Bank   May 2012 - July 2012
Boone County Schools  October 2011 - May 2012
Convergys   May 2010 - December 2010
Denis L. Back & Assc   May 2009 - December 2009
Citibank  July 2008 - March 2009

Skills
Microsoft Office, Teaching, Customer Service, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Research, Public Speaking, Editing, Training, Mortgage Lending, Refinance, Time Management, Telephone Skills, Basic Photoshop, Data Entry, Instructional Design, Team Building, Social Media, Curriculum Design, Coaching, Windows, Loans, Leadership, Strategic Planning, Team Leadership, Teamwork, Social Networking, Analysis, English, Process Improvement, Call Center, Facebook, E-Learning, Administrative..., Call Centers, Banking, Credit, FHA, Mortgage Banking, Finance

Education
Northern Kentucky University   2007 — 2011
Bachelor of Arts, Secondary Social Studies Education

University of Kentucky   2006 — 2007
No Degree, Architecture

Ryle High School   2002 — 2006
High School Diploma, Pre-College Curriculum

Tina (James) Reiber Tina (James) Reiber Cincinnati Area Details
Tina (James) Reiber's Convergys Experience October 2011 - May 2012
Job Director, Corporate Communications
Industry Market Research
Experience
Calvary Christian School Northern KY   August 2013 - Present
General Cable  February 2015 - Present
General Cable  December 2012 - January 2015
NetCracker  May 2012 - June 2012
Convergys   October 2011 - May 2012
Convergys   November 2008 - October 2011
Convergys   April 2008 - November 2008
Convergys   July 2006 - June 2008
Convergys   January 1998 - June 2006
CBIS (Cincinnati Bell Information Systems)   January 1994 - December 1997

Skills
Corporate Communications, Customer Satisfaction, Surveying, Telecommunications, Program Management, Cross-functional Team..., Business Analysis, Product Marketing, Project Management, Strategic Planning, Product Management, Process Improvement, Customer Experience, Team Management, Vendor Management, Corporate Culture, Product Development, Marketing, Business Development, Change Management, Sales Operations, Management, Business Process..., Call Centers, Customer Service, Analysis, Human Resources

Education
Northern Kentucky University
B.S., Marketing

Subhro Ganguly, MCP, MCTS Subhro Ganguly, MCP, MCTS Vancouver, Canada Area Details
Subhro Ganguly, MCP, MCTS's Convergys Experience September 2002 - March 2004
Job Senior Systems Consultant at Long View Systems
Industry Information Technology and Services
Experience
Long View Systems  January 2014 - Present
Acrodex  November 2012 - January 2014
The Focus Corporation  July 2010 - October 2012
Intact Financial Corporation, (formerly ING Insurance)   April 2009 - May 2010
IBM Canada, Edmonton   March 2004 - February 2009
Convergys   September 2002 - March 2004
Shell Oil Company, Athabasca Oil Sands Development Project   September 2001 - July 2002
Norigen Communications Inc, Edmonton   April 2000 - June 2001
Cable & Wireless, Bangalore, India   February 1998 - January 2000
SN Computer Services   1995 - 1998

Skills
ITIL, Project Management, Business Analysis, System Center..., Windows Deployment / XP..., Windows Imaging with..., Six Sigma, Application Lifecycle..., Application Support..., Application Deployment..., VMware Workstation, SCCM, SharePoint, Virtualization, Hyper-V, Windows 8, Management, Active Directory, Windows 7, System Deployment, DNS, Security, Cloud Computing, DHCP, IT Service Management, Infrastructure, Service Delivery, SCOM, VMware, IT Operations, Disaster Recovery, Windows, Technical Support, Windows Server, Servers, VMware ESX, Enterprise Software, Data Center, System Administration, Microsoft Technologies, Microsoft Exchange, Architectures, IT Strategy, IT Management, Integration, IIS, Enterprise Architecture, Architecture

Education
Microsoft   2012 — 2013
Microsoft Certified Technology Specialist, Deployment and Administering of System Center 2012 Configuration Manager

University of Alberta   2009 — 2009
Certificate, Financial Accounting

University of Alberta   2009 — 2009
Certificate, Economics (Micro & Macro)

Northern Alberta Institute of Technology   2007 — 2008
1 year diploma, Project Management

Northern Alberta Institute of Technology   2007 — 2008
1 year diploma, Business Analyst

University of Calcutta   1988 — 1991
Bachelor of Science, Physics

South Point High School   1974 — 1987
School Leaving Certificate

Royal Roads University
Strategy, Certificate in Management

Anna Figueroa Anna Figueroa Cincinnati, Ohio Details
Anna Figueroa's Convergys Experience July 2012 - January 2013
Job Customer Service
Industry Retail
Experience
Dean's Cards   February 2013 - March 2013
Convergys   July 2012 - January 2013
Yottaquest LLC   July 2011 - October 2011
Cincinnati Book Warehouse   November 2009 - March 2011
Lavato Cleaning Service   September 2009 - September 2009
IKON Document Services  May 2008 - March 2009
Campbell County Kentucky Public Library  August 2005 - March 2008
Campbell County Kentucky Public Library  September 2002 - August 2005

Skills
Inventory Control, Records, Public Relations, Books, Research, Data Entry, Retail, Time Management, Market Research, Typing, 10 Key, Stocking, Pricing, Cleaning, Daily Deposits, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word, Microsoft Publisher, Crochet, Experience Working with..., Bulletin Boards, Clerical Skills, Storage, Storytelling, Access, Spreadsheets, Adobe Acrobat

Education
Western Governors University   2009 — 2014
Bachelors, K-8 Interdisciplinary Education

Northern Kentucky University   2004 — 2009
Associates, Liberal Arts

Vojtech Rigan Vojtech Rigan Edmonton, Canada Area Details
Vojtech Rigan's Convergys Experience January 2002 - May 2005
Job Jr. Technical Analyst at Edmonton Public Schools
Industry Information Technology and Services
Experience
Edmonton Public Schools  October 2012 - Present
CompuVision  October 2011 - November 2012
IBM  September 2010 - January 2012
Dell  2006 - January 2008
Convergys   January 2002 - May 2005

Skills
IT Solutions, EMR Training, Multilingual, Active Directory, Computer Hardware, Windows 7

Education
Northern Alberta Institute of Technology   2009 — 2010
CNA, Computer Network Administrator

Julie Dumont Julie Dumont Cincinnati Area Details
Julie Dumont's Convergys Experience May 2011 - October 2012
Job Project Manager / Release Manager
Industry Information Technology and Services
Experience
Vantiv  January 2015 - Present
Archbishop McNicholas High School  June 2012 - October 2014
Archbishop McNicholas High School  January 2013 - June 2014
Convergys   May 2011 - October 2012
Convergys   December 2008 - May 2011
Convergys   January 2008 - November 2008
Convergys   2001 - 2008
Convergys   1998 - 2000
Cincinnati Bell Information Systems  1988 - 1998
General Electric  1986 - 1987

Skills
SDLC, Requirements Analysis, Resource Management, Release Management, Software Implementation..., MS Project, Migration Projects, Software Project..., Process Improvement, Issue Management, Change Management, Change Control, OA&M, Billing Systems, Systems Analysis, Visio, Business Requirements, Software Development, Telecommunications..., Integration, ITIL, Disaster Recovery, Unix, PMO, System Deployment

Education
Northern Kentucky University   1983 — 1987
Bachelor of Science, Math, Computer Science

Karen Neumeister Karen Neumeister Cincinnati Area Details
Karen Neumeister's Convergys Experience November 2012 - August 2013
Job Seasoned sales professional looking for new opportunity in sales, presales consulting or customer service.
Industry Telecommunications
Experience
Convergys   November 2012 - August 2013
PowerNet Global Communications  October 2010 - May 2011
PuroClean Property Rescue   April 2010 - October 2010
None  January 2009 - September 2010
Digitel Corporation  April 2008 - December 2008
Global Business Solutions  December 2006 - July 2007
NuVox Communications  July 2000 - December 2006
Cincinnati Bell  July 2002 - August 2005
NCR  April 1994 - March 2000
NCR Corporation  1994 - 2000

Education
Northern Kentucky University   2004 — 2006
Business Management

Pleasure Ridge Park KY High School   1966 — 1972
Graduate, Business

Ed O'Connell Ed O'Connell Cincinnati Area Details
Ed O'Connell's Convergys Experience April 1991 - June 1997
Job Software Development at Cincinnati, OH
Industry Information Technology and Services
Experience
Cincinnati, OH  2014 - Present
Pride Global  2014 - 2014
Omnicare  2010 - 2014
Paycor  2009 - 2010
Fidelity Investments  2006 - 2009
Fidelity Investments  2002 - 2006
Cardinal Solutions  June 1997 - September 2002
Convergys   April 1991 - June 1997

Skills
SDLC, Software Project..., Project Management, Software Development, SQL, Object Oriented Design, .NET, C#, Microsoft SQL Server, Requirements Analysis, Java, CRM, Quality Assurance, Software Documentation, UML, ITIL v3 Foundations..., Leading Development..., Team Leadership

Education
Northern Kentucky University
BS, Computer Science

University of Cincinnati
BA with Honors, English, Engineering

Jacob Case Jacob Case Burlington, Kentucky Details
Jacob Case's Convergys Experience June 2011 - August 2011
Job Network Specialist at The Bank of Kentucky
Industry Information Technology and Services
Experience
The Bank of Kentucky  September 2014 - Present
The Bank of Kentucky  September 2013 - September 2014
The Bank of Kentucky  September 2012 - September 2013
Gold Star Chili, Inc.   August 2011 - December 2012
Convergys   June 2011 - August 2011

Skills
System Center..., Linux, Technical Support, Software Installation, Networking, Microsoft Excel, Microsoft Office, Microsoft Exchange, Troubleshooting, Data Center, Cisco IOS, Scripting, Computer Hardware, Unix, Ruby, CentOS, Windows Server, Windows 7, Windows 8, Windows XP, Cisco Routers, Network Engineering, Information Technology, Active Directory, SCCM

Education
Northern Kentucky University   2009 — 2013
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.3 GPA

Alyson (Colwell) Vykhovanyuk Alyson (Colwell) Vykhovanyuk Cincinnati Area Details
Alyson (Colwell) Vykhovanyuk's Convergys Experience July 2004 - July 2007
Job Business Consultant at Anthem
Industry Computer Software
Experience
Anthem, Inc.   January 2015 - Present
Anthem, Inc.   December 2011 - Present
Anthem, Inc.   December 2011 - August 2012
Medpace  July 2011 - December 2011
Kendle International  July 2007 - July 2011
Kendle International  July 2007 - October 2010
Convergys   July 2004 - July 2007
Square D  May 2003 - July 2004
Square D Company  February 2000 - May 2003
Kenton County Public Library  May 1999 - February 2000

Skills
SOP, Validation, Test Cases, Test Planning, Documentation, Testing, Requirements Analysis, Quality Assurance, FDA, Schedules, User Acceptance Testing, System Testing, Quality Systems, Metrics, Troubleshooting, Deliverables, Databases, Problem Solving, SQL, Access, SLA, SharePoint, Software Documentation, Project Management, Project Planning, Project Management Plan, Project Management Tools, Microsoft Project, SDLC, Quality System, Sop, Analysis, Process Improvement, Management, Information Technology, Business Analysis, Vendor Management, Visio, Leadership, Training, Program Management, Software Quality...

Education
Xavier University   2009 — 2011
MBA, MIS

Northern Kentucky University   1998 — 2003
IFS, Information Systems, Dance, Business Administration, Honors, French

Jim Seiter Jim Seiter Cincinnati Area Details
Jim Seiter's Convergys Experience January 2015 - Present
Job Senior Network Manager at Convergys
Industry Information Technology and Services
Experience
Convergys   January 2015 - Present
Accenture  August 2007 - December 2014
Accenture  January 1995 - July 2007
American Coumputer Solutions   October 1992 - January 1995
MATRIXX Marketing, Inc. -- Research Division   May 1989 - October 1992

Skills
IT Service Management, Disaster Recovery, Service Delivery..., IT Outsourcing, Service Delivery, Network Administration, Project Management, Network Architecture, Network Security, Financial Reporting, P&L Management, IT Strategy, Financial Forecasting, IT Audit, Management, Data Center, Outsourcing, Solution Architecture, Information Technology, Leadership

Education
Northern Kentucky University   1984 — 1989
Bachelor of Science (BS), Marketing

Xavier University   1992 — 1993
Coursework towards MBA.

Todd Farrington Todd Farrington Greater Chicago Area Details
Todd Farrington's Convergys Experience 1994 - 2007
Job at JPMorgan Chase
Industry Information Technology and Services
Experience
JPMorgan Chase  October 2009 - Present
Discover  2007 - 2009
Convergys   1994 - 2007
Harris Bank  1993 - 1993

Skills
Requirements Gathering, SQL, Requirements Analysis, Software Development, Business Analysis, SDLC, Vendor Management, Visio, Software Project..., Oracle, Enterprise Architecture, PMP, Data Warehousing, Unix, Systems Analysis, Software Documentation, SharePoint, Business Intelligence, Leadership, Process Improvement

Education
Northern Illinois University   1992 — 1994

Bonnie Lackey Bonnie Lackey Cincinnati Area Details
Bonnie Lackey's Convergys Experience October 1979 - January 2005
Job Author Stories By God: Believe
Industry Writing and Editing
Experience
Heart to Heart  March 2011 - Present
Shine-Light Communications, LLC.   October 2010 - Present
Convergys   October 1979 - January 2005

Skills
Program Management

Education
Northern Kentucky University   1968 — 1973

Anna Hogan Anna Hogan Cincinnati Area Details
Anna Hogan's Convergys Experience November 2009 - August 2010
Job Engagement Account Supervisor at Gyro
Industry Marketing and Advertising
Experience
Gyro  August 2013 - Present
Netrada  April 2012 - August 2013
FreestoreFoodbank  September 2010 - May 2012
Northern Kentucky University  January 2009 - September 2011
Convergys   November 2009 - August 2010
Education Systems, Inc.   August 2008 - July 2009
Wordsworth Communication   2007 - 2008
Northern Kentucky Chamber of Commerce  2005 - 2006

Skills
Social Media Marketing, Media Relations, Public Relations, Social Media, Event Planning, Press Releases, Blogging, Marketing Communications, Strategic Communications, Editing, Digital Marketing

Education
Northern Kentucky University   2002 — 2007
MA, Communication

Ed Cheszek Ed Cheszek Greater Chicago Area Details
Ed Cheszek's Convergys Experience 1996 - 2000
Job Director Information Systems at Programmers Investment Corp
Industry Information Services
Experience
Programmers Investment Corp  Senior ConsultantGraf Computer ServicesJanuary 1996 - April 2000
Convergys   1996 - 2000
CBIS (later Convergys)   1996 - 2000
Programmers Investment Corp  December 1985 - December 1995
IBM  April 1980 - November 1985

Skills
Business Analysis, Databases, Software Development, Business Requirements, Management, SDLC, COBOL, Vendor Management, Business Intelligence, Software Project..., PMP, Networking, Requirements Analysis, Team Building, Project Management, Leadership, Mainframe

Education
Northern Illinois University   1968 — 1974

Niles East High School   1964 — 1968
Diploma

Valentine Mungyeh Valentine Mungyeh Portsmouth, Virginia Details
Valentine Mungyeh's Convergys Experience October 2010 - October 2011
Job Database Administrator at 3M
Industry Computer Software
Experience
3M MVSS   December 2013 - Present
DPHHS, State of Montana   January 2012 - December 2013
Afrivoice   December 2006 - January 2012
CONVERGYS   October 2010 - October 2011
Convergys   November 2008 - October 2010

Skills
Unix, Analysis, Databases, Program Management, Oracle, Security, Performance Tuning, Testing, Troubleshooting, Quality Assurance, Database Administration, Microsoft SQL Server, Research, Management, SQL, Team Leadership, Leadership

Education
Northern Kentucky University   2010 — 2011
Graduate Certificate in Business Informatics

System Domain B'lore, India   2007 — 2007

Miami University, Oxford   2003 — 2005
MA

University of Ibadan
MA

University of Ibadan

University of Yaounde
BA

Becky Cottrill Becky Cottrill Greater Boston Area Details
Becky Cottrill's Convergys Experience July 1997 - June 2011
Job Director, SaaS Product Management at EBSCO Information Services
Industry Information Technology and Services
Experience
EBSCO Information Services  September 2014 - Present
EBSCO Information Services  December 2013 - August 2014
IaBrEv   2008 - 2014
EBSCO Information Services  January 2013 - December 2013
EBSCO Publishing  July 2011 - December 2012
Convergys   July 1997 - June 2011

Skills
SDLC, Requirements Analysis, Business Analysis, Requirements Gathering, Software Project..., Vendor Management, Agile Methodologies, Solution Architecture, Systems Analysis, PMP, Process Improvement, Business Requirements, Integration, Software Development, Program Management, Visio, SQL, User Acceptance Testing, Unix, Software Documentation

Education
Northern Kentucky University   1994 — 1997
Information Systems

Anthony Ripberger Anthony Ripberger Cincinnati Area Details
Anthony Ripberger's Convergys Experience April 2001 - May 2007
Job Senior Programmer Analyst at INC Research
Industry Information Technology and Services
Experience
Cincinnati United Soccer Club  March 2014 - Present
Madeira High School  March 2013 - Present
Ohio South ODP   March 2009 - Present
INC Research  November 2007 - Present
Achbishop McNicholas High School   March 2009 - February 2013
Hammer FC   July 2008 - June 2011
Kings Soccer Academy   May 2004 - July 2008
Convergys   April 2001 - May 2007
Great American Insurance  May 1999 - August 2000

Skills
PeopleSoft, Marketing, Oracle 9i, MySQL, Information Technology, PeopleTools, Corporate Websites, Staff Development, Business Analysis, Testing, Programming, Coaching, PowerPoint, Project Management, Social Media, SQL, Requirements Analysis, HTML, Web Development, JavaScript, Web Applications, Management, Microsoft Office, Analysis, Requirements Gathering, Project Planning, Database Design, Software Project..., COBOL, Software Development, Data Management, IIS, Change Management, Oracle, Visio, SharePoint

Education
Northern Kentucky University   1995 — 2000
Bachelor of Science (BS), Information Technology

Northern Kentucky University   1995 — 2000
Bachelor's degree, Information Technology

Bogdan Vykhovanyuk, CISSP, CISM, CRISC, CISA Bogdan Vykhovanyuk, CISSP, CISM, CRISC, CISA Cincinnati Area Details
Bogdan Vykhovanyuk, CISSP, CISM, CRISC, CISA's Convergys Experience January 2004 - March 2005
Job Assistant Vice President, UCIT Office of Information Security ("OIS")
Industry Information Technology and Services
Experience
University of Cincinnati  January 2011 - Present
University of Cincinnati  September 2008 - January 2011
Grant Thornton  January 2008 - September 2008
PricewaterhouseCoopers  March 2005 - January 2008
Convergys   January 2004 - March 2005
Northern Kentucky University  2002 - 2003

Skills
IT Audit, Information Security, SAS70, Information Technology, Security, Information Security..., SQL, Disaster Recovery, CISA, Process Improvement, Risk Assessment, Network Security, Project Management, HIPAA, PCI DSS, SSAE16, Threat & Vulnerability..., IT Risk Management, Digital Forensics, Business Process..., Governance Risk..., Enterprise Risk..., SAP Security..., CISSP, CISM, CRISC, Information Security..., Strategic Planning, Management Consulting, Security Consulting, Computer Forensics, ERP, Internal Audit, Program Management, Security Audits, Computer Security, Security Awareness, Vulnerability Scanning, Vulnerability Management, Governance, Vulnerability Assessment, COBIT, Penetration Testing, Auditing

Education
Northern Kentucky University   2002 — 2003
Masters, Information Systems

Kiev # 145   1993 — 1997

Patricia Heimbrock Patricia Heimbrock Cincinnati Area Details
Patricia Heimbrock's Convergys Experience March 2001 - December 2002
Job Media Relations/Marketing Communications Specialist at Hixson Architecture, Engineering, Interiors
Industry Architecture & Planning
Experience
Hixson Architecture, Engineering, Interiors   May 2005 - Present
Intrinzic Marketing & Design, Inc.   March 2003 - May 2005
Self-Employed  December 2002 - March 2003
Convergys   March 2001 - December 2002
SDRC  April 1999 - March 2001
Convergys   August 1989 - April 1999
Northern Kentucky University  January 1988 - May 1989
Procter & Gamble  1987 - 1989

Skills
Direct Marketing, Media Relations, Marketing, B2B, Web Development, Strategic Planning, Project Management, Public Relations, Public Speaking, Microsoft Office, Marketing Communications, Microsoft Word

Education
University of Cincinnati   1996 — 1998
M.A.

Northern Kentucky University   1985 — 1989
B.A.

Notre Dame Academy   1981 — 1985

Chris Poulos Chris Poulos Greater Chicago Area Details
Chris Poulos's Convergys Experience 1985 - 1998
Job Sr. Product Manager at Insurance Auto Auctions
Industry Computer Software
Experience
Insurance Auto Auctions  January 2009 - Present
Process Management Group   October 2008 - December 2008
VeriSign  2006 - September 2008
Process Management Group   2005 - 2006
Engel Consulting Group   2000 - 2005
AT&T  1998 - 2000
Convergys   1985 - 1998
Cincinnati Bell Information systems  1985 - 1998

Skills
Business Analysis, SDLC, Requirements Gathering, Process Improvement, Requirements Analysis, Software Project..., Management, Agile Methodologies, Testing, SharePoint, Business Requirements, Test Cases, Software Documentation, Leadership, Software Development, User Acceptance Testing, Quality Assurance, CRM, Analysis, IT Management, Project Management, Unix, Visio, Project Planning, Systems Analysis, Vendor Management, PMP, Integration, Business Intelligence, Waterfall, MS Project, SQL, Microsoft Project

Education
Northern Illinois University   1976 — 1980
BS, Business Applied Data Processing

Tom Cruz Tom Cruz Cincinnati Area Details
Tom Cruz's Convergys Experience 1993 - 2006
Job Owner, Cruz & Associates
Industry Management Consulting
Experience
Satterfield Renzenbrink Associates   October 2006 - Present
Convergys   1993 - 2006

Education
Western Michigan University   1966 — 1970

Northern Illinois University
MBA

Brenda Parrish Brenda Parrish Cincinnati Area Details
Brenda Parrish's Convergys Experience June 1997 - October 2008
Job Developer Sr. at WellPoint
Industry Information Technology and Services
Experience
WellPoint  October 2008 - Present
Convergys   June 1997 - October 2008

Skills
Requirements Analysis, Business Analysis, SDLC, Requirements Gathering, Software Project...

Education
Northern Kentucky University   1983 — 1988

Chris Smelser Chris Smelser Iowa City, Iowa Area Details
Chris Smelser's Convergys Experience December 1989 - February 2001
Job Project Manager at ProCE, Inc.
Industry Pharmaceuticals
Experience
ProCE, Inc.   February 2004 - Present
SBC  September 2003 - February 2004
Technology Extension Consulting   February 2001 - December 2002
Convergys   December 1989 - February 2001
CBIS  December 1989 - February 2001

Skills
Resource Management, SDLC, Business Analysis, Vendor Management, PMO, PMP, Software Project..., Business Requirements, Requirements Gathering, Process Improvement, Visio

Education
Northern Illinois University   1982 — 1987
BS, Finance

Frank Scaccia Frank Scaccia Greater Chicago Area Details
Frank Scaccia's Convergys Experience May 1997 - May 1998
Job GUI Test Team Lead at Conversant
Industry Information Technology and Services
Experience
Conversant Inc.  July 2010 - Present
Orbitz  May 2006 - July 2010
Orbitz Worldwide  May 2006 - July 2010
Orbitz World Wide  May 2006 - July 2010
Orbitz Worldwide  May 2006 - July 2010
Orbitz Worldwide  May 2006 - July 2010
Health Network Systems   May 2005 - October 2006
Trans Union LLC  May 2001 - May 2005
Trizetto/RIMS   May 1998 - May 2001
Convergys   May 1997 - May 1998

Skills
JUnit, Agile Methodologies, Databases, Test Planning, Testing, Quality Assurance, Java, JIRA, HTML, Regression Testing, Software Documentation, Test Cases, Troubleshooting, Perl, Scrum, Software Quality..., Integration, Software Project..., Shell Scripting, User Acceptance Testing, Test Automation, Change Management, Software Development, Analysis, SDLC, Unix, Manual Testing, Quality Center, Release Management, Agile Project Management, MySQL, DB2, Mobile Applications, System Deployment, Oracle, SQL, Selenium, Management, Subversion, Python, Visio, Leadership

Education
Northern Illinois University   1982 — 1987
Bachelor of Science, Economics

Northern Illinois University   1982 — 1987
B. S, Economics

Amy Brunner, M.Ed. Amy Brunner, M.Ed. West Chester, Ohio Details
Amy Brunner, M.Ed.'s Convergys Experience November 2010 - September 2011
Job Stay at Home Mom and Independent Consultant with Tastefully Simple
Industry Human Resources
Experience
Tastefully Simple  August 2011 - Present
Convergys   November 2010 - September 2011
Comair  March 2008 - November 2010
New Horizons Computer Learning Center - Ohio Valley   2007 - 2008
Health Alliance  2006 - 2007
Convergys   2004 - 2006

Skills
Benefits Administration

Education
Xavier University   2005 — 2007
Masters, Human Resource Development

Northern Kentucky University   1999 — 2003
Bachelors, Organization Systems

Christopher Kapsalis Christopher Kapsalis Greater Seattle Area Details
Christopher Kapsalis's Convergys Experience May 1997 - September 2007
Job Standards and System Support Manager at United Natural Foods
Industry Information Services
Experience
United Natural Foods  April 2014 - Present
United Natural Foods  April 2008 - April 2014
Convergys   May 1997 - September 2007
Northern Illinois University  August 1994 - May 1997
Spiegel  August 1991 - August 1993

Skills
JCL, CICS, Unix, SAS, C, Microsoft Office, TSO, Fileaid, VSAM, IBM Utilities, FTP, ISPF, JES2, C++, Word, Excel, Perl, COBOL, MVS, Mainframe, SDSF, OS/390, z/OS, IBM Mainframe, CLIST, DB2/SQL, Xpediter, Remedy, Easytrieve, Visio, PL/1, Ksh, Lotus Notes, Databases, DB2, SQL, Access, Assembly, RACF, REXX, Microsoft Excel

Education
Northern Illinois University   1993 — 1997

Rhonda Sturm Rhonda Sturm Cincinnati Area Details
Rhonda Sturm's Convergys Experience 2001 - December 2007
Job Test Lead Consultant at Garretson Resolution Group
Industry Computer Software
Experience
Garretson Resolution Group  July 2012 - May 2013
Citibank  November 2010 - December 2011
MedPlus  January 2010 - March 2010
CH Mack, Inc.   April 2009 - September 2009
PCMS  August 2008 - February 2009
Convergys   2001 - December 2007
Convergys   1998 - 2000
Convergys - formerly CBIS   1996 - 1998
FERMCO   1994 - 1996
OCTACOM - formerly OCTAGON   1993 - 1994

Education
Northern Kentucky University   1986 — 1990
Bachelor of Science Degree, Computer Science

Peggy Netols Peggy Netols Greater Chicago Area Details
Peggy Netols's Convergys Experience 1989 - 2002
Job Finance Manager at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable  June 2008 - Present
Comcast Cable  May 2003 - June 2008
Convergys   1989 - 2002

Skills
Program Management, Business Analysis, Telecommunications, PMP, Analysis, Business Intelligence, Change Management, Software Documentation, Process Improvement, Microsoft Office, Call Center, Forecasting, Product Management, Budgets, Project Management, Cross-functional Team..., Vendor Management, Access, Team Building, Data Analysis, Management, Variance Analysis, CRM, Team Leadership, Visio, Customer Satisfaction, Leadership, Integration, Business Process..., Project Planning, Troubleshooting, MS Project, Operations Management, Quality Assurance, Call Centers

Education
Northern Illinois University   1985 — 1989
Bachelor's degree, Mathematics

Northern Illinois University   1985 — 1989
Bachelor's degree, Mathematics

Jeff Stonecypher Jeff Stonecypher Fayetteville, Arkansas Area Details
Jeff Stonecypher's Convergys Experience May 2000 - August 2006
Job Manager, Electronic Payments at Walmart
Industry Information Technology and Services
Experience
Walmart  January 2013 - Present
Walmart  November 2010 - January 2013
Wal-Mart  September 2006 - February 2011
Convergys   May 2000 - August 2006

Skills
PeopleSoft, Access, Analytics, SAP, Customer Service, Technical Support, Microsoft Excel, Business Analysis, Microsoft Office, Outlook, Software Documentation, Project Management, Team Leadership, Vendor Management, Data Analysis, Microsoft Word, SharePoint, PowerPoint

Education
Northern Illinois University   1996 — 2000
Bachelor's, Operations Mgmt in Info Systems

Nicole Laciak Nicole Laciak Greater Chicago Area Details
Nicole Laciak's Convergys Experience June 2001 - March 2004
Job eCommerce Technical Lead at Westcon Group
Industry Information Technology and Services
Experience
AC&E Services   September 2008 - Present
Westcon Group  November 2007 - Present
ReView Video  June 2005 - November 2007
Accenture Technology Solutions  March 2004 - June 2005
Convergys   June 2001 - March 2004

Skills
.NET, SOA, Microsoft SQL Server, Integration, Web Services, Databases, XML, ASP.NET, Software Development, Solution Architecture, SDLC, SharePoint, IIS

Education
Northern Illinois University   1998 — 2001
BS, Computer Science

Elizabeth TIerney Elizabeth TIerney Pocatello, Idaho Area Details
Elizabeth TIerney's Convergys Experience Store Manager Wheaton, IllinoisBarnes & NobleSeptember 1994 - September 1996
Job TCA Call Center Agent at Convergys
Industry Consumer Services
Experience
Convergys   Store Manager Wheaton, IllinoisBarnes & NobleSeptember 1994 - September 1996
Barnes and Noble  1992 - 1996

Education
Northern Illinois University   1987 — 1990
Fashion Merchandising

Bryant Dean Bryant Dean Cincinnati Area Details
Bryant Dean's Convergys Experience August 2003 - July 2006
Job Attorney at Dean and Best Dean
Industry Law Practice
Experience
Pendleton County Attorney's Office   January 2010 - Present
Dean and Best Dean   October 2009 - Present
Pendleton County Attorney's Office   May 2008 - August 2008
U.S. District Court - Eastern District of Kentucky   August 2007 - December 2007
Pendleton County Attorney's Office   May 2007 - August 2007
Convergys   August 2003 - July 2006

Education
University of Cincinnati College of Law   2006 — 2009
Juris Doctor (J.D.), Law

Northern Kentucky University   2000 — 2004
Bachelor of Science (B.S.), Computer Science, Mathematics

Jennie Montgomery Jennie Montgomery Greater Chicago Area Details
Jennie Montgomery's Convergys Experience 1994 - 2004
Job Business Consultant, Jennie Montgomery and Associates
Industry Information Technology and Services
Experience
Jennie Montgomery and Associates, Inc.   December 2010 - Present
Avectra  May 2008 - June 2010
Children's Relief International  2008 - 2008
Professional Success   2004 - 2008
Convergys   1994 - 2004

Skills
SDLC, Business Analysis, Project Management, SaaS, Requirements Analysis, PMP, Vendor Management, Process Improvement, Business Intelligence, IT Strategy, Program Management, Visio, Microsoft SQL Server, Software Project..., Agile Methodologies, Integration, IT Management, SharePoint, Management Consulting, Leadership, Software Implementation, Enterprise Software, CRM, Business Process, Cloud Computing, Software Documentation, Business Process..., SQL, Requirements Gathering, Cross-functional Team..., Quality Assurance, Testing, Analysis, Management, Business Requirements, Enterprise Architecture, Agile Project Management, Databases, Software Development, ITIL, Crystal Reports, Data Warehousing, Solution Architecture, T-SQL

Education
Northern Illinois University   1900 — 1900
B.S., Education

Russell Spangler Russell Spangler Cincinnati, Ohio Details
Russell Spangler's Convergys Experience June 2015 - Present
Job Senior Manager, Data Visualization at Convergys | Adjunct Professor at University of Cincinnati
Industry Information Technology and Services
Experience
Convergys   June 2015 - Present
University of Cincinnati  February 2014 - Present
Unifund CCR Partners  July 2011 - June 2015
Direct Options  August 2006 - July 2011
DHL  May 2003 - July 2006

Skills
Databases, Business Intelligence, SSIS, Microsoft SQL Server, Data Analysis, SQL, ETL, Database Design, Analysis, Data Warehousing, Management, Analytics, SSRS, Business Intelligence..., Tableau, Marketing Strategy, Analysis Services, Dashboard, Microstrategy, ASP.NET, Database Marketing, Database Analytics, SDLC, SAS, Data Mining, Data Modeling, Business Analysis, Strategy, Oracle, Process Improvement, Business Analytics, Project Management, Vendor Management, R, Access, Consulting, Predictive Analytics, Microsoft Office, Integration, Business Development, Visio, Data Management

Education
University of Cincinnati   2007 — 2009
Masters of Science, Information Systems

Northern Kentucky University   2002 — 2006
Bachelor of Sciences, Information Systems

Certification
Tableau Desktop 8 Qualified Associate

Betty Draper Betty Draper Greater Milwaukee Area Details
Betty Draper's Convergys Experience February 2011 - March 2011
Job Telecommunication
Industry Telecommunications
Experience
none  August 2011 - Present
Convergys   February 2011 - March 2011
Institute of Social and Behavioral Research - ISU   August 2005 - July 2009
West  September 2003 - April 2004
USAA  August 1990 - February 1999
Arthur Andersen  September 1984 - September 1989
Satellite Business Systems  September 1982 - August 1984
Intecom  August 1981 - August 1982
AT&T  August 1979 - July 1981

Skills
EEG, Troubleshooting, VoIP, Access, Networking, Cisco Technologies, Process Improvement, Team Leadership, Customer Service, Integration, Testing, Call Center, Program Management

Education
Northern Illinois University
Bachelor of Science, Special Education

Krissa Stroop Krissa Stroop Phoenix, Arizona Area Details
Krissa Stroop's Convergys Experience 1999 - 2000
Job Sr. Business Analyst at Clear Channel Outdoor
Industry Marketing and Advertising
Experience
Clear Channel Outdoor  March 2014 - Present
Pearson Education  August 2012 - March 2014
Pearson Education  2011 - August 2012
CVS Caremark  January 2009 - May 2010
Apollo Group  January 2006 - May 2008
Apollo Group  January 2004 - January 2006
University of Phoenix  December 2000 - January 2004
Convergys   1999 - 2000

Skills
Data Analysis, Software Documentation, Technical Writing, Help Desk Support, Master Data Management, Business Intelligence, SQL, Data Warehousing, Customer Service, Microsoft Excel, Outlook, Technical Support, Critical Thinking, PeopleSoft, Customer Support, Visio, Access, SharePoint, Internet Explorer, Instructional Design

Education
Northern Arizona University   2012 — 2014
Masters, Administration/Project Management

Western International University   2003 — 2008
Bachelor, International Business

Karen Stokke, CHRP Karen Stokke, CHRP Calgary, Canada Area Details
Karen Stokke, CHRP's Convergys Experience August 2004 - November 2005
Job HR Business Partner at Newalta
Industry Environmental Services
Experience
Newalta  March 2012 - Present
Associate Veterinary Clinics  November 2009 - March 2012
Bell Canada  December 2008 - May 2009
Grant MacEwan University  November 2005 - December 2008
Convergys   August 2004 - November 2005
Convergys   April 2004 - August 2004
Convergys   February 2004 - April 2004
Convergys   December 2003 - February 2004
Canadian Blood Services  May 2001 - December 2003

Skills
Employee Relations, Performance Management, Benefits, Hiring, Screening, Interviewing, Benefits Administration, Talent Acquisition, HR Policies, Administration, Customer Service, Outlook, Employee Benefits, HR Consulting, Personnel Management, Interviews, HRIS, Recruiting

Education
Northern Alberta Institute of Technology   2002 — 2004
Management Diploma, Human Resources Management

Susan Cropenbaker Susan Cropenbaker Cincinnati Area Details
Susan Cropenbaker's Convergys Experience September 1999 - February 2006
Job HR Manager, PHR, SHRMCP
Industry Computer Software
Experience
Car-Part.com  February 2007 - Present
Paycor  2006 - 2007
Convergys   September 1999 - February 2006

Skills
Recruiting, Onboarding, Performance Management, Talent Management, Process Improvement, Employee Relations, HR Policies, Human Resources, Talent Acquisition, Leadership Development, Employee Engagement, College Recruiting, Applicant Tracking..., Employee Benefits, Team Building, FMLA, Interviews, Hiring

Education
Northern Kentucky University

St. Pius

Cindy Hubler Cindy Hubler Greater Seattle Area Details
Cindy Hubler's Convergys Experience June 1990 - December 2002
Job Training Coordinator at Global Business Solutions, Inc.
Industry Information Technology and Services
Experience
Global Business Solutions, Inc.   February 2013 - Present
MetLife  June 2005 - July 2011
T-Mobile  April 2003 - April 2004
Convergys   June 1990 - December 2002
Northern Illinois University  May 1986 - June 1990

Skills
Call Center, Compliance, Customer Service, Insurance, Operations Management, Customer Satisfaction, Process Improvement, Microsoft Office, Performance Management, Team Building, Coaching, Team Management, Customer Experience, Performance Improvement, Technical Training, Customer Focus, Customer Relations, Business Process..., Leadership Development, Organizational..., Leadership, Employee Relations, Networking, Human Resources, Call Centers

Education
Northern Illinois University
B.S., Operations Management

Karen Lesser Karen Lesser United States Details
Karen Lesser's Convergys Experience 1984 - 2001
Job Systems Manager at Fox Valley Ophthalmology
Industry
Experience
Fox Valley Ophthalmology  January 2006 - Present
St. Catherine of Siena Church  1997 - 2015
St. Catherine of Siena Church  1997 - 2015
St. Catherine of Siena Church  1997 - 2015
Convergys   1984 - 2001

Skills
Microsoft Office, Customer Service, Microsoft Excel, Project Management, Proposal Writing, Consulting, Compliance, Classroom, HIPAA, Health, Interviews, Retail Sales, Tutoring, User Interface Design, Volunteer Management, Microsoft Word, Youth Mentoring, Team Building, Software Documentation, Human Resources, Management, Vendor Management

Education
Northern Illinois University   1975 — 1979
Bachelor of Science (BS), Computer and Information Sciences and Support Services

Geroge Washington University
Masters Certificate in Project Management

Kathy Sparks, PMP®, MBA Kathy Sparks, PMP®, MBA Cincinnati Area Details
Kathy Sparks, PMP®, MBA's Convergys Experience July 1989 - December 2009
Job Project Administrator Ancillary Services at Cincinnati Children's Hospital Medical Center
Industry Information Technology and Services
Experience
Cincinnati Children's Hospital Medical Center  February 2013 - Present
CH Mack, Inc.   May 2012 - November 2012
Sogeti  October 2010 - June 2012
Convergys   July 1989 - December 2009
Baxter Healthcare  February 1983 - June 1989
Good Samaritan Hospital  January 1981 - February 1983
Great American Insurance  March 1980 - January 1981
Cincinnati Childrens Hospital Medical Center  September 1975 - March 1980

Skills
Program Management, Project Management, Resource Management, Data Analysis, New Business Development, Global Operations, Cross-functional Team..., Management, Business Strategy, Telecommunications, Continuous Improvement, SDLC, PMP, Vendor Management, Process Improvement, Business Analysis, Software Project..., PMO, Integration, Visio

Education
Xavier University   1980 — 1982
MBA, Information Technology

Northern Kentucky University   1975 — 1979
BS, Business Management

McAuley High School

Ron Batsche Ron Batsche Cincinnati Area Details
Ron Batsche's Convergys Experience June 1987 - November 2009
Job Software Application Engineer at CDK Global
Industry Computer Software
Experience
CDK Global  October 2014 - Present
ADP Dealer Services  March 2010 - September 2014
Convergys   June 1987 - November 2009
Convergys   June 1987 - November 2009

Skills
Zend Studio, PHP, Requirements Analysis, Unix, Software Project..., Software Development, Perl, Testing, Business Analysis

Education
Northern Kentucky University   1979 — 1997
Bachelor of Science, Computer Science

James Pellegrino James Pellegrino Greater Chicago Area Details
James Pellegrino's Convergys Experience
Job Senior System Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys  

Skills
Testing, Requirements Analysis, Telecommunications, JCL, SDLC, Requirements Gathering, COBOL, PMP, Billing Systems, Business Analysis, Vendor Management, Team Leadership, Software Documentation

Education
DeVry University   1998 — 2004
BS, CIS - Computer Information Systems

Northern Illinois University   1988 — 1992
BA, Psychology

Lake Park High School   1984 — 1988

Janet Lupo Janet Lupo Greater Chicago Area Details
Janet Lupo's Convergys Experience 1987 - 1999
Job Education Solutions Specialist at Wonderlic
Industry Education Management
Experience
Wonderlic, Inc.   April 2015 - Present
IBM (SPSS)   November 2005 - January 2012
Sylvan Learning  October 2002 - October 2005
Reed Business Information  October 2000 - October 2002
Convergys   1987 - 1999

Skills
Salesforce.com, SQL, Java, JavaScript, HTML, Software Development, Project Management, Microsoft Office, XML, Business Analysis, SDLC, Microsoft SQL Server, MySQL, Oracle E-Business Suite, Technology Needs..., Training Needs Analysis, Sales Presentations, Technical Writing, Post-sales Support, Training Delivery, Online Customer Support, Process Improvement, CRM, Requirements Analysis

Education
Northern Illinois University
Bachelor’s Degree, Political Science/Business

Northern Illinois University
Bachelor of Arts (B.A.), Political Science

Kim Loya , AINS Kim Loya , AINS Tucson, Arizona Area Details
Kim Loya , AINS's Convergys Experience June 2015 - September 2015
Job Recruiter at Northwest Medical Center
Industry Insurance
Experience
Northwest Medical Center and Oro Valley Hospital   September 2015 - Present
Convergys   June 2015 - September 2015
Devereux  November 2014 - May 2015
GEICO  June 2011 - December 2013
GEICO  June 2010 - June 2011
Intuit  2006 - March 2010
AOL  2003 - 2005
AOL  2001 - 2003

Skills
Customer Service, Training, Team Building, Human Resources, Leadership, Call Centers, Property & Casualty..., Insurance, Sales, Microsoft Office, Time Management, Coaching, Recruiting, Strategic Planning, Marketing, Management, Underwriting, Microsoft Excel, Data Entry, Outlook, Direct Sales, Microsoft Word, Sales Management, Process Improvement, Negotiation, Business Analysis, Non-profit..., MyStaffingPro, Taleo

Education
Northern Arizona University   2008 — 2012
Bachelor of Arts (B.A.), Humanities/Humanistic Studies

Pima Community College   2004 — 2008
Associate's Degree, General Studies, 3.8

Nicholas Colwell Nicholas Colwell Tucson, Arizona Area Details
Nicholas Colwell's Convergys Experience September 2008 - February 2011
Job Health Care Specialist at Army National Guard
Industry Telecommunications
Experience
Army National Guard  June 2012 - Present
Convergys   September 2008 - February 2011
Catalina Mart   March 2008 - September 2008

Skills
Outstanding Customer..., Handyman, Logistics, Call Center, Customer Satisfaction, BPO, Escalation, Technical Support, Contact Centers, Troubleshooting, Customer Experience, Avaya, Telecommunications, Customer Support, Customer Retention, Computer Hardware, Healthcare, MySQL, Web Design, Networking, Routers, TCP/IP, Email Clients, Microsoft Office, Team Leadership, Customer Service

Education
Northern Arizona University   2015 — 2017
Bachelor of Science (B.S.) Computer Information Technology, Computer Technology/Computer Systems Technology, Junior

Rio Salado College   2011 — 2014
Associate of Arts (A.A.), Information Technology

Robert T Elliott   2000 — 2004
High School Diploma, General

Benjamin Rust Benjamin Rust Cincinnati Area Details
Benjamin Rust's Convergys Experience March 2008 - April 2010
Job Java/Mobile Consultant at Cardinal Solutions
Industry Information Technology and Services
Experience
Cardinal Solutions  May 2010 - Present
Ethicon  May 2010 - Present
Convergys   March 2008 - April 2010

Skills
Java, iOS Development, Objective-C, Spring Framework, Spring MVC, Agile Methodologies, Hibernate, Amazon Web Services..., Git, AngularJS, Android Development, Salesforce.com, JSON, Tomcat, Eclipse, Mockito, Maven, Jenkins, Oracle, Bootstrap, HTML5, REST, Subversion, SDLC

Education
Northern Kentucky University   2006 — 2010
Bachelor's Degree, Computer Science

Bryan Dietz Bryan Dietz Cincinnati Area Details
Bryan Dietz's Convergys Experience April 2011 - Present
Job Application System Analyst/Programmer at NetCracker Technology
Industry Outsourcing/Offshoring
Experience
NetCracker Technology  April 2012 - Present
Convergys   April 2011 - Present
Fifth Third Bank  June 2010 - April 2011
Kroger  April 2006 - March 2010
US Navy  January 1999 - May 2006

Skills
SQL, Microsoft Office, Windows, Process Improvement, Unix, Java, Linux, Microsoft SQL Server, Software Development, Troubleshooting, Customer Service, Project Management, Agile Methodologies, Data Analysis, Quality Assurance

Education
Northern Kentucky University   2006 — 2011
Bachelor of Science, Computer Information Technology

University of Colorado at Denver   2005 — 2006
Informatics

Charles Kiefler Charles Kiefler Cincinnati, Ohio Details
Charles Kiefler's Convergys Experience 2007 - 2008
Job Accounting Professional
Industry Accounting
Experience
H&R BLOCK INC.   1986 - 2012
Convergys   2007 - 2008
Chiquita  1999 - 2006
Chiquita  1994 - 1999
Chiquita  1993 - 1994
Chiquita  1990 - 1993
Encorp  1987 - 1990

Skills
ADP Payroll, Account Reconciliation, Auditing, Journal Entries, Accounting, Payroll, Accounts Payable, Financial Statements, Fixed Assets, Variance Analysis, Accruals

Education
Northern Kentucky University
Bachelor of Science (B.S.), Accounting

Bonnita Ellinger Bonnita Ellinger Tucson, Arizona Details
Bonnita Ellinger's Convergys Experience January 2007 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys   January 2007 - Present

Education
Northern Arizona University   2010 — 2013
Bachelor of Business Administration (BBA)

Ashley Castleberry Ashley Castleberry Ft Mitchell, Kentucky Details
Ashley Castleberry's Convergys Experience 2007 - 2008
Job Teller at The Bank of Kentucky
Industry Higher Education
Experience
The Bank of Kentucky  December 2011 - Present
Convergys   2007 - 2008

Education
Northern Kentucky University   2008 — 2013
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse

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