Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
STARTEK September 2012 - Present
Convergys January 2011 - January 2012
GSI December 2010 - December 2010
Skills
Customer Service, Escalations Management, Supervisory Skills, Microsoft Office, Microsoft Excel, 10 Key, Call Centers, General Office Skills, Self-starter
Education
Northern Kentucky University
Convergys March 2014 - Present
City of Phoenix May 2007 - June 2013
Northern Arizona August 2009 - May 2012
Skills
Program Management, Swimming, Microsoft Office, Windows, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, HTML, Access, Outlook, Facilities Management
Education
Northern Arizona University 2009 — 2013
Bachelor's Degree, Computer Information Systems
South Mountain High School 2005 — 2009
High School
American Modern Insurance Group June 2012 - Present
American Modern Insurance Group April 2011 - June 2012
Ascendum Solutions LLC December 2008 - April 2011
Domin-8 Enterprise Solutions January 2008 - October 2008
Convergys 2005 - 2007
Education
Northern Kentucky University 2006 — 2009
Master of Business Administration (M.B.A.), Project Management
Xavier University 2002 — 2005
Bachelor’s Degree, Mathematics
Sodexo December 2013 - Present
Convergys October 2011 - December 2013
MILVETS Systems Technology, Inc. February 2011 - July 2011
Lincoln Educational Services August 2009 - February 2011
Florida Blue October 2007 - December 2008
Ultimate Staffing March 2006 - January 2007
Westaff October 2002 - December 2005
Skills
Recruiting, PeopleSoft, Microsoft Office, Onboarding, Taleo, Applicant Tracking..., Training, Interviews, New Hire Orientations, Employee Relations, Human Resources, Internet Recruiting, Sourcing, HR Policies, Temporary Placement, Payroll, Employee Benefits, Screening
Education
Northern Essex Community College
Newport Pacific High School
Systems Evolution, Inc. September 2007 - Present
St. John the Baptist School April 2004 - May 2012
Sogeti USA (formerly Software Architects) April 2006 - August 2007
Convergys Labs, Convergys Corporation March 2003 - April 2006
Convergys January 1997 - March 2003
Skills
Tomcat, Weblogic, Spring, Software Development, JavaScript, SDLC, GWT, JBoss Application Server, Oracle, Hibernate, Agile Methodologies, JSP, Google App Engine, Perl, PL/SQL, Struts, Architecture, Scrum, Leadership, CSS, MySQL, SOAP, Architectures, REST, Apache, Cloud Computing, Secure SDLC, Content Management, Customer Service, Microsoft SQL Server, DB2, Healthcare Information..., Manufacturing, Risk Assessment, Requirements Analysis, Speech Recognition, Stochastic Simulation, Contract Management, jQuery, HL7, Electronic Medical..., Jasper Reports, Business Analysis
Education
Northern Kentucky University 2003 — 2007
Master, Computer Science
University of Cincinnati 1991 — 1996
Bachelor, Computer Science
St. Xavier High School 1987 — 1991
Kapstone Paper and Packaging Corporation July 2013 - Present
Career Education Corporation November 2005 - June 2013
Arthur J. Gallagher June 2004 - September 2005
Salton, Inc. July 2002 - May 2004
Pactiv May 1999 - June 2002
Medline Industries March 1998 - April 1999
Convergys June 1996 - February 1998
Hewitt Associates October 1994 - May 1996
Telemedia Inc. August 1990 - September 1994
National Guardian Security, Inc. January 1990 - August 1990
Skills
ITIL, Risk Assessment, Risk Management, Internal Controls, CISM, CISA, COBIT, Sarbanes-Oxley, IT Strategy, IT Audit, Active Directory, Change Management, Sarbanes-Oxley Act, Business Process, Business Analysis
Education
Roosevelt University 1985 — 1987
Bachelor of Science (BS)
Northern Illinois University 1981 — 1983
First Financial Bank May 2014 - Present
Vantiv June 2013 - April 2014
Convergys April 2012 - June 2013
Fifth Third Bank March 2010 - April 2012
Fifth Third Bank April 2007 - March 2010
U.S. Bank 1997 - 2007
Skills
Human Resources, Incentive Programs, Compensation Strategies, Reward Systems, Global Compensation, Sales Compensation, Competitive Analysis, Job Evaluation, Performance Management, Access, Microsoft Word, Microsoft Excel, PeopleSoft, PowerPoint, Data Management, Team Building, Conflict Management, Organizational..., Change Management, Employee Relations
Education
Northern Kentucky University - ELOC 2011 — 2013
Masters, Executive Leadership & Organizational Change
Northern Kentucky University 1996 — 2000
Bachelors, Philosophy
Vantiv August 2015 - Present
U.S. Attorney’s Office, Southern District of Ohio August 2014 - April 2015
Ziegler & Schneider, P.S.C February 2014 - April 2015
U.S. District Court, Southern District of Ohio May 2013 - August 2013
U.S. District Court, Eastern District of Kentucky May 2013 - July 2013
Burke, Inc. August 2011 - July 2012
Center for Economic Analysis and Development January 2011 - June 2011
U.S. House of Representatives August 2010 - December 2010
Procter & Gamble January 2010 - August 2010
Convergys July 2009 - December 2009
Skills
Leadership, Market Research, Analysis, Management, Research
Education
Northern Kentucky University—Salmon P. Chase College of Law 2012 — 2015
Doctor of Law (J.D.)
Northern Kentucky University 2006 — 2011
Marketing
Convergys November 1995 - Present
St. Luke Hospital East November 1989 - April 1995
Skills
Management, Customer Satisfaction, Customer Experience, PeopleSoft Financial, Training, Microsoft Office, Microsoft Excel, PowerPoint, Proofreading, Typing, Audio Transcription
Education
Northern Kentucky University 1986 — 1993
Bachelor of Science (B.S.), Business Administration and Management, General
Zebra Technologies October 2014 - Present
Motorola Solutions November 2013 - 2014
NetCracker Technology 2011 - June 2013
Convergys 2000 - 2011
Convergys 1996 - 2000
Convergys 1993 - 1996
Convergys 1990 - 1993
Skills
Requirements Analysis, PMO, Business Analysis, Project Management, PMP, Software Project..., SDLC, Vendor Management, Resource Management, Billing Systems, CRM, MS Project, Team Leadership, Mentoring, Collaboration, Team Facilitation, PowerPoint, Microsoft Excel, Budget Monitoring, Project Estimation, Data Conversion, Solution Implementation, Software Implementation..., Microsoft Word, SharePoint, Executive-level..., MBA, Project Planning, Project Delivery, Technical Staff..., Process Improvement, Coaching, Process Improvement..., Communication, Project Status Reporting, Client Relations Skills, Client Presentation, RFP Generation, Change Management, Telecommunications, Cable Television, Wireless, Leadership, Virtual Teams, Release Management, Requirements Gathering, Project Portfolio..., Visio, Integration, Databases
Education
Northern Illinois University 1992 — 1998
MBA, Business Adminstration
The George Washington University 1997 — 1998
Project Management Certificate, Project Management
Northern Illinois University 1988 — 1990
Bachelor, Finance
Monarch Properties, LLC September 2015 - Present
Monarch Properties, LLC June 2015 - August 2015
Greystar March 2014 - April 2015
Greystar February 2013 - March 2014
Convergys June 2012 - August 2012
Pump It Up of Tucson May 2010 - December 2011
Abercrombie & Fitch April 2007 - December 2010
Build-A-Bear Workshop April 2006 - April 2007
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Sales, Marketing, Customer Service, Facebook, Leadership, Marketing Communications, Social Networking, Teamwork, Time Management
Education
Northern Arizona University 2008 — 2012
Bachelor of Science (B.S.), Advertising
Afni September 2014 - Present
Convergys December 2013 - May 2014
Michaels Stores, Inc. November 2013 - December 2013
Charming Charlie November 2012 - January 2013
United Pet Care October 2011 - May 2012
Intellitech October 2008 - March 2009
The Golf Villas of Oro Valley July 2008 - October 2008
United Pet Healthcare August 2007 - January 2008
United Pet Care 2007 - 2008
BestComm 2005 - 2007
Education
University of Phoenix 2010 — 2012
Bachelor's Degree, Information Technology
Northern Arizona University 1989 — 1994
Hotel and Restuarant Management
Fifth Third Bank May 2013 - Present
Cincinnati, Ohio 2012 - April 2013
NetCracker 2012 - 2012
Convergys 2006 - 2012
Convergys 1996 - 2005
Skills
PMP, Microsoft Office, Sharepoint, Sharepoint Designer, Project Management, Resource Management, MS Project, PMO, Project Status Reporting, SharePoint, Project Charter, Risk Management Plans, IT Project Lifecycle, SharePoint Designer, Visio, Requirements Analysis, Change Management, SDLC, Process Improvement, Service Delivery, Vendor Management
Education
Northern Kentucky University
Bachelor's degree, Business Administration
Northern Kentucky University
Associate Degree, Data Processing
The George Washington University
Master's Certificate, Project Management
Convergys February 2014 - Present
PaperWorks Industries, Inc. January 2013 - July 2013
Duro Bag Manufacturing Company April 2011 - December 2012
Duro Bag Manufacturing Company February 2010 - March 2011
GE December 2008 - January 2010
Celanese engineered materials July 2006 - August 2008
Delta Air Lines September 2005 - July 2006
Convergys March 2002 - September 2005
Convergys March 1999 - February 2002
Convergys May 1997 - February 1999
Skills
Process Improvement, Forecasting, Cross-functional Team..., Strategic Planning, Financial Analysis, Accounting, Product Development, Management, ERP, Accounts Receivable, Pricing, Financial Reporting, Inventory Management, Budgets, Team Building, SAP, Cost Accounting, Manufacturing, Purchasing, Leadership, Sarbanes-Oxley Act, Supply Chain, Mergers & Acquisitions, Business Process..., Business Planning
Education
Northern Kentucky University 1998 — 2001
MBA, Marketing
Thomas More College 1993 — 1997
B.A., Accounting
Thomas More College 1993 — 1997
A.A., Microcomputer Application Systems
Aon Hewitt 2004 - Present
Round Table Group 2002 - 2003
Convergys 1987 - 2002
Skills
Management, Editing, SDLC, Mainframe, Requirements Gathering, User Acceptance Testing, Requirements Analysis, Lotus Notes, Process Improvement, Software Development, Testing, Software Documentation, Vendor Management
Education
Northern Illinois University 1972 — 1976
B.S, Journalism/Theatre Arts
LKQ Corporation January 2015 - Present
Vanderbilt University Medical Center May 2014 - October 2014
State of Tennessee March 2005 - May 2014
Miami Systems 2002 - 2004
Convergys 1996 - 2001
Skills
Software Project..., Software Development, Software Requirements, Business Analysis, Customer Relations, Innovation, Project Management, Software Design, Software Implementation, Software Quality..., Program Management, Customer Service, Analysis, SQL, CRM, Management, Project Planning, Leadership, Strategy
Education
Thomas More College 1999 — 2001
MBA, Business Administration
Northern Kentucky University 1991 — 1996
BS, Physics
Northern Kentucky University 1990 — 1996
BS, Mathematics
Fidelity Investments May 2012 - Present
Convergys October 2011 - January 2012
Convergys February 2009 - October 2011
Convergys September 2007 - January 2009
Convergys May 2005 - August 2007
Convergys August 2003 - May 2005
Convergys July 2000 - August 2003
Convergys June 1998 - July 2000
Skills
MS Project, Change Management, Project Planning, PMP, Business Process, Project Coordination, SharePoint, Project Management, SDLC, Vendor Management, Business Analysis, Process Improvement, Microsoft Office, Requirements Gathering, Software Project..., Testing, Teamwork, MS Office Suite, Project Implementation, Attention To Detail
Education
Northern Kentucky University 1994 — 2000
Bachelor of Science, Office Systems
Northern Kentucky University 1994 — 2000
Associate of Applied Science, Aviation Administration
Fifth Third Bank July 2015 - Present
Epsilon March 2014 - May 2015
Ohio Shared Information Services (OSIS) May 2013 - February 2014
CH Mack, Inc. July 2012 - April 2013
Convergys 2009 - 2012
Convergys 2007 - 2009
Convergys 2005 - 2007
Convergys 2001 - 2005
Skills
Program Management, Process Improvement, Telecommunications, Product Management, CRM, PMO, Project Management, Team Management, Contract Negotiation, Budgets, Vendor Management, Strategy, Contract Management, Cross-functional Team..., Leadership, Business Development, Change Management, Management, Wireless, Business Analysis, SDLC, Project Planning, Professional Services, Software Project..., MS Project, Business Process..., Outsourcing, P&L Management, PMP, Service Delivery, Managed Services, Billing, Contract Negotiations, Customer Relations, Financial Management, Staff Development, Budgeting, Customer Service, Managerial Finance, Project Delivery, Project Portfolio..., Business Planning, Integration, Resource Management, Business Process, SaaS, Microsoft Project
Education
Northern Kentucky University 1980 — 1990
BS, Double Major: Computer Science & Mathematics
Northern Kentucky University
MBA - Business Administration, Finance concentration
Griffin Contracting LLC DBA AnyWeather Roofing July 2012 - Present
Griffin Contracting & Restoration July 2012 - Present
Convergys February 2012 - March 2012
Highland Country Club 2008 - 2011
Skills
Operations Management, Bookkeeping, QuickBooks, Invoicing, Job Scheduling, Online Content Creation, Organization, Typing, Filing, Answering Phones, Multitasking Skills, Marketing Strategy, Sales, Process Scheduler, Telephone Skills, Marketing, Payroll, Outlook, Hiring, Microsoft Word, Spreadsheets, Event Planning, Customer Service, Social Networking, Teamwork, Customer Satisfaction, PowerPoint, Data Entry, Microsoft Excel, Leadership, Administrative..., Microsoft Office, Human Resources, Facebook, Invoice Processing, Event Management, Access, Social Media, Time Management, Employee Relations, Interviews, New Hire Orientations, Peachtree, Expenses
Education
Northern Kentucky University 2007 — 2010
Bachelor of Science, Entrepreneurship
Northern Kentucky University 2006 — 2010
BS Entrepreneurship, Entrepreneurship/Entrepreneurial Studies
Cardinal Solutions November 2010 - Present
Cardinal Solutions October 2009 - November 2010
Fidelity Investments July 2005 - October 2009
Fidelity Investments March 1999 - July 2005
Convergys June 1996 - March 1999
Ohio National Life Insurance December 1989 - June 1996
Union Central Life Insurance January 1988 - December 1989
Skills
SDLC, Requirements Gathering, Requirements Analysis, Business Analysis, Agile Methodologies, SQL
Education
Northern Kentucky University 1983 — 1987
BS, Information Systems: Minor in Mathematics
Amazon Web Services July 2015 - Present
Pomeroy November 2011 - June 2015
Accenture August 2010 - November 2011
Contech Engineered Solutions May 2008 - July 2010
Convergys December 2005 - April 2008
Rumpke Waste & Recycling June 2003 - November 2005
Great American Insurance October 1999 - May 2003
ClientLogic November 1998 - October 1999
US Army May 1993 - October 1998
Skills
Management, Project Management, Vendor Management, Business Analysis, Data Center, Leadership, Program Management, Process Improvement, ITIL, IT Strategy, Networking, IT Service Management, Managed Services, Professional Services, Information Technology, Outsourcing, IT Management, Disaster Recovery
Education
Northern Kentucky University 2001 — 2005
Master of Business Administration (M.B.A.), Finance, General
United States Military Academy at West Point 1989 — 1993
Bachelor of Science (BS)
Cincinnati Bell September 2013 - Present
NetCracker May 2012 - May 2013
Convergys October 2011 - May 2012
Convergys September 2009 - October 2011
Cincinnati USA Regional Chamber August 2007 - June 2009
Huff Realty January 2005 - August 2007
Paramount's Kings Island March 2004 - July 2005
Skills
Copywriting, Editing, Social Media, Managing Agency..., Newsletters, Strategic Communications, Internal Communications, Public Relations, Event Management, Management, Facebook, Corporate Communications, Blogging, Marketing Strategy, Fundraising, Social Media Marketing, Marketing Communications, Press Releases, Public Speaking, Marketing
Education
Northern Kentucky University 1999 — 2003
BS
Owl Be Sweatin' June 2014 - Present
Advocare June 2013 - Present
Brunner House Inc. September 2011 - Present
Tastefully Simple August 2011 - October 2013
Convergys November 2010 - September 2011
Comair March 2008 - October 2010
Skills
Employee Benefits, Benefits Administration, Employee Relations, TALX, New Hire Orientations, New Hire Training, New Hire Programs, FMLA, Customer Service, HRIS, Onboarding, Hiring, Applicant Tracking..., Employee Training, Recruiting
Education
Xavier University 2005 — 2007
Master's degree, Human Resources Development
Northern Kentucky University 1999 — 2003
Bachelor of Science (B.S.), Office Systems Technology
Codifyd 2014 - Present
Acquity Group 2009 - 2014
Daugherty Business Solutions 2007 - 2009
TITAN Technology Partners 2001 - 2007
New Resources Corporation (NRC) 1988 - 2000
Convergys 1984 - 1988
Allied Van Lines 1983 - 1984
Skills
Strategic Planning, Program Management, Project Management, Outsourcing, Information Technology, PMO, Business Development, Solution Selling, E-commerce, Manage Client..., Sales Management, Management Consulting, Business Intelligence, Change Management, Team Leadership, B2B, IT Strategy, Software Project..., Business Analysis, Professional Services, Management, Leadership, Integration, Account Management, Marketing Strategy, CRM, Sales Process, Sales Strategy
Education
Northern Illinois University 1979 — 1983
BS, Computer Science
EJK Consulting April 2015 - Present
Gannett Healthcare Group June 2004 - March 2015
Frontrunner Network Systems 2001 - 2004
WMH Tool Group 1997 - 2001
ITW 1994 - 1997
Convergys 1987 - 1994
Skills
Sarbanes-Oxley Act, Financial Analysis, Forecasting, Budgets, Mas 90, Financial Reporting, Revenue Recognition, SEC filings, Mergers, Process Improvement, Consolidation, Mergers & Acquisitions, Business Planning, US GAAP, Accounting, Managerial Finance, Accounts Receivable, Cash Management, Strategic Financial..., Payroll, Financial Forecasting, Strategic Planning, Executive Management, Financial Modeling, Acquisition Integration, Risk Management, Access, Start-ups, Internal Controls, Cash Flow Forecasting, Change Management, Financial Planning, Management, Finance, Leadership, New Business Development, Due Diligence, Business Strategy
Education
Northern Illinois University
BS, Accounting
Cincinnati Children's Hospital Medical Center January 2012 - Present
Convergys 2003 - 2011
MacKay, Inc. April 1999 - May 2001
MacKay, Inc January 1999 - January 2001
Accountware, Inc. August 1998 - April 1999
First Equity Mortgage Inc January 1996 - January 1998
Skills
Excel, Access, PowerPoint, Microsoft Project, SharePoint, SQL, HTML, JavaScript, VBA, VBScript, Visual Basic, Visio, Photoshop, Customer Service, Microsoft Office, Outlook, Word, HL7, NextGen Certified..., Microsoft Excel, Business Analysis, Project Management, Training, Team Leadership, Analysis, Program Management, Databases, Management, Process Improvement
Education
Conner High School
Northern Kentucky University
Bachelor of Science, Accounting
Thomas More College
Bachelor of Elected Studies, Computer Information Systems
University of Kentucky
Cohesion Business Technology July 2011 - Present
Staffmark January 2011 - June 2011
Convergys May 2000 - December 2009
Convergys May 2000 - December 2009
Convergys January 1999 - May 2000
Convergys January 1996 - May 2000
Origin Technolgy In Business February 1994 - February 1996
Skills
Vendor Management, Requirements Analysis, Management, Project Management, Business Analysis, ITIL, SDLC, Process Improvement, Software Development, Disaster Recovery, PeopleSoft, Change Management, Software Project..., Team Leadership
Education
Northern Kentucky University
Master of Computer Science, Technology Management
Northern Kentucky University
Bachelor of Science, Computer Science
Beyond The Basics Education July 2014 - Present
Landstar May 2012 - Present
Convergys February 2012 - May 2012
Air Charter Guide November 2010 - February 2012
The Finish Line January 2010 - November 2010
Total Quality Logistics May 2009 - November 2009
Citigroup December 2007 - May 2009
Alumni Sigma Phi Epsilon August 2004 - May 2009
Propel Sports Group August 2008 - December 2008
Best Buy May 2003 - December 2006
Skills
Inside Sales, Advertising Sales, Sales Management, Customer Service, Customer Satisfaction, Microsoft Office, Planning, Budget Management, Client Relationship..., Personnel Recruiting, Organizing, Strategic Planning, Photography, Photo Editing, Digital Photography, Singing, CRM, Public Relations, Project Planning, Sales, Marketing, Budgets, Account Management, Advertising, Time Management, Sales Operations, Management, Event Planning, Training, Cold Calling, Marketing Strategy, Strategy, New Business Development, Negotiation, Fundraising, Logistics, Press Releases, Social Networking, Teamwork, Social Media Marketing, Business Planning, Microsoft Word, Call Centers, Leadership, Team Building
Education
Northern Kentucky University 2004 — 2009
Bachelor's, Public Relations
Boone County High School 1999 — 2004
Quest Diagnostics May 2013 - Present
MedPlus (a Quest Diagnostics Company) June 2010 - May 2013
MedPlus February 2010 - June 2010
Convergys May 2005 - December 2009
Convergys October 1998 - May 2005
Convergys August 1997 - September 1998
Convergys May 1996 - July 1997
Convergys October 1994 - April 1996
Convergys December 1990 - September 1994
Convergys November 1989 - November 1990
Skills
Requirements Analysis, Software Quality..., SQL, User Acceptance Testing, Test Strategy, SDLC, Test Cases, Defect Tracking, Business Analysis, Quality Assurance, Test Management, Test Automation, Manual Testing, Testing, Process Improvement, Business Requirements, Software Project..., Requirements Gathering, Release Management, Test Planning, System Testing, Project Management, Test Execution, QTP, Software Documentation, Unix, Quality Center, Agile Methodologies, Waterfall, Regression Testing
Education
Northern Kentucky University 1989 — 1995
Bachelor of Science, Information Systems
Southern Ohio College 1985 — 1987
Associate's degree, Business Management and Marketing
Convergys September 2008 - Present
Blue Shell May 2008 - Present
Zwicker & Associates, P.C. March 2008 - September 2008
Education
Beckfield College 2003 — 2004
Certificate, Paralegal Studies
Northern Kentucky University 1993 — 2000
Bachelor, English Literature
Level 3 Communications July 2013 - Present
Comcast Business October 2007 - June 2013
IBM 1998 - 2004
Convergys 1995 - 1998
Skills
VoIP, Sales, Telecommunications, Teamwork, Strategy Execution, Metro Ethernet, Data Center, Solution Selling, Account Management, Ethernet, Managed Services, Direct Sales, Cloud Computing, Unified Communications, Enterprise Software, Security, Salesforce.com, Customer Satisfaction, Call Centers, WAN, Sales Management, MPLS, Co-location, Telephony, Wireless, SIP Trunking, Sales Process, IP, Selling, PRI, SaaS, T1, Professional Services, Networking, Channel Partners, Cold Calling, SIP, Sales Operations, Cisco Technologies
Education
Northern Illinois University - College of Business 1990 — 1994
Bachelor of Science (B.S.), Operations Management and Information Systems
Marist
RDI Marketing Services June 2013 - Present
Kroger December 2012 - May 2013
Kroger June 2012 - December 2012
Convergys January 2011 - June 2012
Convergys June 2009 - December 2010
Fidelity Investments September 2006 - February 2009
Fidelity Investments May 2006 - September 2006
Fidelity Investments July 2001 - May 2006
Fidelity Investments November 1998 - July 2001
Skills
Call Centers, Business Process..., Program Management, Leadership, Management, Workforce Management, Training, Forecasting, Human Resources, Coaching, Resource Management, Strategy, Disaster Recovery, Contact Centers, Capacity Planning, Enterprise Software, Offshoring, Process Scheduler, Vendor Management, Process Improvement
Education
Xavier University 2001 — 2004
Masters, Education, School Counseling
Northern Kentucky University 1998 — 2000
Bachelor of Science, Psychology and Management
Nielsen Neuro March 2013 - August 2015
Parker Tide Corporation May 2012 - December 2012
Convergys December 1999 - June 2009
Escuela de Idiomas Extranjeros March 1999 - August 1999
Skills
Project Management, Adobe Creative Suite, Video Editing, Process Improvement, Operational Efficiency, Data Management, Market Research, Data Analysis, Research, Creative Problem Solving, Analytics, Writing Tutorials, Copy Editing, Photo Editing, Final Cut Studio, Presentation Scripting, Marketing Research, Strategic Planning, Statistics, CSS
Education
Northern Kentucky University 2009 — 2011
Bachelor of Arts (B.A.), Media Informatics, 3.3 GPA
Bloomberg Government April 2015 - Present
Technology and Supply Management January 2013 - February 2015
VSE Corporation January 2011 - January 2013
VSE Corporation March 2010 - November 2010
VSE Corporation January 2010 - March 2010
Consolidated Graphics / Mt.Vernon Printing July 2008 - December 2009
Convergys January 2007 - July 2008
The White House July 2006 - December 2006
Department of Labor June 2006 - August 2006
Skills
Microsoft Office, Administration, Word, Contract Negotiation, PowerPoint, Proposal Writing, Contract Management, Scheduling, Logistics, Process Scheduler, Supply Chain Management, Business Development, Program Management, Purchasing, Process Improvement, Management, Team Building, Leadership, New Business Development, Project Management, Government, Marketing
Education
Northern Kentucky University
BS, Business Administration, Management and Operations
Genesys Networks August 2006 - Present
Convergys 2004 - August 2006
Skills
Group Policy, Active Directory, WSUS, Windows Server, vSphere, DNS management, Microsoft Exchange, Server Administration, Blackberry Enterprise..., Computer Hardware, Microsoft Office, File Servers, Routing and Remote..., Cisco VPN, EMC Storage, Citrix, Unix Operating Systems, Linux, Mainframe, DHCP, Track-It, VMware, Exchange ActiveSync, Dameware, Kronos WFC, Printers, Terminal Emulation, TAM, System Administration, Hardware, Windows 7, VPN, Citrix Metaframe, IIS, Microsoft Technologies
Education
Northern Alberta Institute of Technology / NAIT 2001 — 2004
Computer Systems Technology
Carolina Dental Arts April 2013 - Present
Village Dental August 2012 - April 2013
Convergys December 2009 - August 2012
Skills
Dental Implants, Dental Surgery, Dental Restoration, Dental Software, Dental Insurance, Dental Technology, Dental Sales, Dental Marketing, Research, Teaching, Public Speaking, Negotiation, Team Building, Event Planning, Public Relations, Sales, Teamwork, Employee Relations, Call Center, Spanish, Team Management
Education
Northern Arizona University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Dental Hygiene, 4.0
Coastal Carolina Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Dental Hygiene
Wells Fargo May 2014 - Present
Wells Fargo Advisors April 2014 - May 2014
Aerotek November 2012 - April 2013
Nesco Resource October 2012 - November 2012
Morgan Stanley July 2011 - November 2011
E*TRADE Financial January 2008 - June 2011
Discover Product ServicesDiscover Financial Services, Inc December 2005 - January 2008
Everwood Utah, Incorporated May 2005 - October 2005
Convergys December 2003 - May 2005
Skills
Mutual Funds, Banking, Stocks, Employee Stock Options, Restricted Stock, Variable Annuities, ESPP, Credit Cards, ETFs, Options, Index Options
Education
Salt Lake Community College 2006 — 2007
Accounting and Finance
Salt Lake Community College 2005 — 2006
Nursing
Northern Arizona University 2001 — 2002
Mechanical Engineering
Park City High 1997 — 2001
Diploma
Shoptech Software - Manufacturing Software June 2015 - Present
Omnicare Inc. January 2015 - June 2015
Kroger August 2013 - April 2014
WellPoint May 2012 - October 2012
Ryle Marching Band September 2009 - September 2012
Convergys July 2011 - October 2011
GMS Jazz Band January 2011 - March 2011
Fillmore Wind Band February 2010 - February 2010
Summit Business Media December 2002 - August 2009
Skills
Graphic Design, InDesign, Logo Design, Layout, Brochures, Illustrator, Advertising, Illustration, Posters, Graphics, Pre-press, Adobe Creative Suite, Photoshop, Publishing, Publications, Creative Direction, Mac
Education
Northern Kentucky University 2005 — 2012
Bachelor of Arts (B.A.), Graphic Design
Duro Bag Manufacturing Company October 2012 - Present
Stonehouse Building Products July 2010 - September 2012
Schneider Electric March 2007 - January 2010
Sogeti May 1997 - March 2007
Rose Acre Farms January 2006 - October 2006
Convergys May 1995 - May 1997
Skills
IT Management, ERP, Systems Analysis, Project Management, Application Lifecycle..., Databases, Vendor Management, Information Technology, ITIL, Software Project..., Business Analysis, Requirements Analysis, PMP, SDLC, Business Process..., Cloud Computing, Visio, IT Strategy, Disaster Recovery, Process Improvement
Education
Northern Kentucky University 2005 — 2009
Master of Business Informatics, Information Technology
University of Cincinnati 1989 — 1995
Bachelor of Arts in Business Administration, Information Technology and Management
Fifth Third Bank February 2011 - Present
Veritude December 2010 - February 2011
DHL Express December 2008 - November 2009
Convergys August 2004 - November 2007
Resolvit February 2004 - August 2004
Convergys September 1989 - November 2002
Skills
COBOL, SQL Server, Lotus Notes, SDLC, MS Project, JCL, Crystal Reports, SQL, Visual Basic, Application Development, Visio, Access, Software Development, Requirements Analysis, PMP, Microsoft SQL Server, Visual Studio, Visual C#, SSRS, Systems Analysis, Requirements Gathering, DB2
Education
Northern Kentucky University 1984 — 1989
BS, Information Systems
Fidelity Investments November 2013 - Present
Fifth Third Bank April 2013 - September 2013
ABS Business Products June 2012 - March 2013
The Business Backer 2013 - 2013
Fidelity Investments July 2011 - September 2011
Masters Pharmaceuticals August 2010 - May 2011
Convergys December 2008 - May 2011
The Health Alliance October 2006 - August 2008
The Health Alliance October 2006 - August 2008
Mike Albert Leasing October 2003 - August 2008
Skills
Access, Customer Service, Employee Benefits, Software Documentation, Microsoft Excel, PowerPoint, Microsoft Office, Sales, Microsoft Word, Insurance, Office Management, Telephone Skills, CRM, Time Management, Management, Account Management, Customer Satisfaction, Call Centers, Team Building, Selling, Leadership, Training, Cold Calling, Outlook, Social Networking, Recruiting
Education
Northern Kentucky University 2006 — 2012
Bachelor, Business Administration and Marketing
Dixie Heights High School 2002 — 2006
High School Diploma, Regular/General High School/Secondary Diploma Program
NTT DATA Corporation 2012 - Present
Maritz Research 2010 - 2012
US Cellular 2007 - 2009
U.S. Cellular Corporation 2005 - 2007
R.T. Johnson & Associates 2004 - 2005
Convergys 1984 - 2004
Skills
Telecommunications, Agile Methodologies, SDLC, Business Analysis, Team Management, Leadership, Testing, Team Building, Vendor Management, Cross-functional Team..., Process Improvement, ITIL, Program Management, IT Strategy, Requirements Gathering, Market Research, IT Project & Program..., IT Operations Management, Retail, Customer Satisfaction, Mentoring, Microsoft Office, Solution Development, Application Lifecycle..., Certified Scrum Master..., MS Office Tool Suite, Business Communications, Proposal Writing, Long-term Customer..., B2B software, Property Management, Distributed Team..., Agile Methodolgy, Atlassian JIRA, Atlassian Confluence, JIRA, Confluence
Education
Northern Illinois University 1978 — 1983
B.S., Applied Data Processing
LexisNexis January 2013 - Present
Reed Elsevier Technology Services November 2009 - December 2012
Convergys March 2000 - November 2009
Convergys 1997 - 2000
CBIS 1992 - 1997
Skills
Vendor Management, SDLC, Change Management, Program Management, Process Improvement, PMP, Outsourcing, Project Management, Software Project...
Education
Northern Kentucky University 2008 — 2010
MS, Executive Leadership and Organizational Change (ELOC)
The George Washington University - School of Business 1998 — 2002
Masters Certificate in Project Management, Project Management
Xavier University - Williams College of Business 1981 — 1985
BSBA, Information Systems
Elder High School 1977 — 1981
NetCracker September 2015 - Present
NetCracker August 1984 - September 2015
Convergys August 1984 - May 2012
Skills
Technical Writing, Online Help, FrameMaker, RoboHelp, Project Management, Microsoft Office, MS Project, SharePoint, Software Documentation, Unix, Requirements Gathering, Leadership, Budgets, Technical Documentation, Adobe Acrobat, IT Project Leadership, Editing, Usability Testing, Web Design, Agile Methodologies, System Administration, Visio, Solution Architecture, Software Project..., Resource Management, Offshoring, Microsoft Excel, Microsoft Word, Human Factors, Hiring Employees, Lotus Notes, Collaboration, User Documentation, Procedural Documentation, Billing Systems, SDLC, PMP, Content Management, Systems Analysis, Information Architecture, HTML, Release Management, Business Analysis, RFP, Requirements Analysis, Vendor Management, Estimating, Microsoft Project, Budget, training development
Education
Northern Kentucky University 1982 — 1986
B.S., English, Computer Science
UnitedHealth Group December 2013 - Present
C3/CustomerContactChannels August 2011 - November 2013
Convergys 2008 - 2009
Cellular One of East Texas 2005 - 2008
Alpine PCS & RFB Cellular 2000 - 2005
Nebraska Wireless Telephone Company 1998 - 2000
Skills
Operations Management, Process Improvement, Customer Service, Call Center, Telecommunications, Call Centers, Outsourcing, Wireless, Customer Satisfaction, Start-ups, Customer Experience, CRM, Customer Retention, Workforce Management, Vendor Management, Contact Centers, Performance Management, Call Center Development, Service Delivery, Business Process..., Pharmacy Benefit..., BPO, Management, Team Building, Leadership, Program Management, Team Leadership
Education
Northern Arizona University
Bachelor of Science
Kforce / Nike, Inc September 2014 - Present
Level 3 Communications August 2007 - August 2014
Broadwing Communications 2005 - 2007
Convergys 1999 - 2002
Panduit 1998 - 1999
Skills
Java, Twitter/Apache Storm, Kafka, RabbitMQ, Telecommunications, Integration, Vendor Management, Bash shell, System Architecture, Agile Methodologies, Visio, OmniGraffle, Software Project..., Data Analysis, Data Mining, Network Management..., Process Improvement, Analysis, Data Center, Wireless, Microsoft Excel, Leadership, Architectures, B2B, Business Analysis, Databases, Product Management, Software Documentation, Business Process, SQL, Agile Project Management, Solution Architecture, Troubleshooting, Disaster Recovery, Business Requirements, Information Technology, UML, Network Architecture, REST, Servers, Apache Spark, JavaScript, C, HTML5, Redis, network programming -..., Eclipse, SDLC, MacOS/CentOS/Windows, Spark Streaming
Education
Northern Illinois University 1997 — 1999
BS, Operation Management and Information Systems
Zebra Technologies July 2015 - Present
TEKsystems December 2014 - July 2015
TEKsystems January 2013 - November 2014
NetCracker May 2012 - November 2012
Convergys April 2009 - May 2012
Convergys Corporation 2005 - April 2009
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Convergys 1997 - 1999
Skills
SDLC, PMP, Process Improvement, Software Documentation, Software Project..., SharePoint, Agile Methodologies, Requirements Gathering, Business Analysis, CRM, PMO, Resource Management, Project Management, Testing, Visio, Business Requirements, Outsourcing, Scrum
Education
Northern Illinois University - College of Business 1985 — 1987
Bachelor's degree, Marketing
The George Washington University
Certification in Project Management, Project management
Self employed June 2013 - Present
The E.W. Scripps Company 2013 - 2015
Abbott 2013 - 2015
Synchrony Financial 2013 - 2015
Luxottica Retail November 2009 - June 2013
Horn Interactive/DigitalThink/Convergys 2001 - September 2009
Convergys 2001 - 2009
Skills
Instructional Design, Relationship Development, Editorial, Performance Consulting, E-learning, Learning Management, Needs Analysis, Online Training, E-Learning, Blended Learning, Leadership, Project Management, Learning Management..., CRM, ADDIE, Instructor-led Training, Process Improvement, Management, Training
Education
Northern Kentucky University 1996 — 1999
BA, Education, Music, English
University of Cincinnati 1980 — 1982
Voice, theater
Lucky Duck Pub November 2014 - Present
Chipotle Mexican Grill November 2013 - November 2014
Nextworth May 2013 - September 2013
Utili Comm South Inc June 2011 - February 2013
Convergys June 2009 - February 2011
Skills
C++, A++, JavaScript, Web Design, N+, Network Security, Microsoft Office, Help Desk Support, Customer Service, Customer Support
Education
Northern Kentucky University 2007 — 2008
N/A, Computer and Information Sciences and Support Services, 3.33
Pendleton County High School 2003 — 2007
High School Diploma, Business and Computer informations, 3.4
Victory Community Bank September 2014 - Present
Fifth Third Bank July 2012 - September 2014
Adecco Group @ Fifth Third Bank May 2012 - July 2012
Boone County Schools October 2011 - May 2012
Convergys May 2010 - December 2010
Denis L. Back & Assc May 2009 - December 2009
Citibank July 2008 - March 2009
Skills
Microsoft Office, Teaching, Customer Service, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Research, Public Speaking, Editing, Training, Mortgage Lending, Refinance, Time Management, Telephone Skills, Basic Photoshop, Data Entry, Instructional Design, Team Building, Social Media, Curriculum Design, Coaching, Windows, Loans, Leadership, Strategic Planning, Team Leadership, Teamwork, Social Networking, Analysis, English, Process Improvement, Call Center, Facebook, E-Learning, Administrative..., Call Centers, Banking, Credit, FHA, Mortgage Banking, Finance
Education
Northern Kentucky University 2007 — 2011
Bachelor of Arts, Secondary Social Studies Education
University of Kentucky 2006 — 2007
No Degree, Architecture
Ryle High School 2002 — 2006
High School Diploma, Pre-College Curriculum
Calvary Christian School Northern KY August 2013 - Present
General Cable February 2015 - Present
General Cable December 2012 - January 2015
NetCracker May 2012 - June 2012
Convergys October 2011 - May 2012
Convergys November 2008 - October 2011
Convergys April 2008 - November 2008
Convergys July 2006 - June 2008
Convergys January 1998 - June 2006
CBIS (Cincinnati Bell Information Systems) January 1994 - December 1997
Skills
Corporate Communications, Customer Satisfaction, Surveying, Telecommunications, Program Management, Cross-functional Team..., Business Analysis, Product Marketing, Project Management, Strategic Planning, Product Management, Process Improvement, Customer Experience, Team Management, Vendor Management, Corporate Culture, Product Development, Marketing, Business Development, Change Management, Sales Operations, Management, Business Process..., Call Centers, Customer Service, Analysis, Human Resources
Education
Northern Kentucky University
B.S., Marketing
Long View Systems January 2014 - Present
Acrodex November 2012 - January 2014
The Focus Corporation July 2010 - October 2012
Intact Financial Corporation, (formerly ING Insurance) April 2009 - May 2010
IBM Canada, Edmonton March 2004 - February 2009
Convergys September 2002 - March 2004
Shell Oil Company, Athabasca Oil Sands Development Project September 2001 - July 2002
Norigen Communications Inc, Edmonton April 2000 - June 2001
Cable & Wireless, Bangalore, India February 1998 - January 2000
SN Computer Services 1995 - 1998
Skills
ITIL, Project Management, Business Analysis, System Center..., Windows Deployment / XP..., Windows Imaging with..., Six Sigma, Application Lifecycle..., Application Support..., Application Deployment..., VMware Workstation, SCCM, SharePoint, Virtualization, Hyper-V, Windows 8, Management, Active Directory, Windows 7, System Deployment, DNS, Security, Cloud Computing, DHCP, IT Service Management, Infrastructure, Service Delivery, SCOM, VMware, IT Operations, Disaster Recovery, Windows, Technical Support, Windows Server, Servers, VMware ESX, Enterprise Software, Data Center, System Administration, Microsoft Technologies, Microsoft Exchange, Architectures, IT Strategy, IT Management, Integration, IIS, Enterprise Architecture, Architecture
Education
Microsoft 2012 — 2013
Microsoft Certified Technology Specialist, Deployment and Administering of System Center 2012 Configuration Manager
University of Alberta 2009 — 2009
Certificate, Financial Accounting
University of Alberta 2009 — 2009
Certificate, Economics (Micro & Macro)
Northern Alberta Institute of Technology 2007 — 2008
1 year diploma, Project Management
Northern Alberta Institute of Technology 2007 — 2008
1 year diploma, Business Analyst
University of Calcutta 1988 — 1991
Bachelor of Science, Physics
South Point High School 1974 — 1987
School Leaving Certificate
Royal Roads University
Strategy, Certificate in Management
Dean's Cards February 2013 - March 2013
Convergys July 2012 - January 2013
Yottaquest LLC July 2011 - October 2011
Cincinnati Book Warehouse November 2009 - March 2011
Lavato Cleaning Service September 2009 - September 2009
IKON Document Services May 2008 - March 2009
Campbell County Kentucky Public Library August 2005 - March 2008
Campbell County Kentucky Public Library September 2002 - August 2005
Skills
Inventory Control, Records, Public Relations, Books, Research, Data Entry, Retail, Time Management, Market Research, Typing, 10 Key, Stocking, Pricing, Cleaning, Daily Deposits, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word, Microsoft Publisher, Crochet, Experience Working with..., Bulletin Boards, Clerical Skills, Storage, Storytelling, Access, Spreadsheets, Adobe Acrobat
Education
Western Governors University 2009 — 2014
Bachelors, K-8 Interdisciplinary Education
Northern Kentucky University 2004 — 2009
Associates, Liberal Arts
Edmonton Public Schools October 2012 - Present
CompuVision October 2011 - November 2012
IBM September 2010 - January 2012
Dell 2006 - January 2008
Convergys January 2002 - May 2005
Skills
IT Solutions, EMR Training, Multilingual, Active Directory, Computer Hardware, Windows 7
Education
Northern Alberta Institute of Technology 2009 — 2010
CNA, Computer Network Administrator
Vantiv January 2015 - Present
Archbishop McNicholas High School June 2012 - October 2014
Archbishop McNicholas High School January 2013 - June 2014
Convergys May 2011 - October 2012
Convergys December 2008 - May 2011
Convergys January 2008 - November 2008
Convergys 2001 - 2008
Convergys 1998 - 2000
Cincinnati Bell Information Systems 1988 - 1998
General Electric 1986 - 1987
Skills
SDLC, Requirements Analysis, Resource Management, Release Management, Software Implementation..., MS Project, Migration Projects, Software Project..., Process Improvement, Issue Management, Change Management, Change Control, OA&M, Billing Systems, Systems Analysis, Visio, Business Requirements, Software Development, Telecommunications..., Integration, ITIL, Disaster Recovery, Unix, PMO, System Deployment
Education
Northern Kentucky University 1983 — 1987
Bachelor of Science, Math, Computer Science
Convergys November 2012 - August 2013
PowerNet Global Communications October 2010 - May 2011
PuroClean Property Rescue April 2010 - October 2010
None January 2009 - September 2010
Digitel Corporation April 2008 - December 2008
Global Business Solutions December 2006 - July 2007
NuVox Communications July 2000 - December 2006
Cincinnati Bell July 2002 - August 2005
NCR April 1994 - March 2000
NCR Corporation 1994 - 2000
Education
Northern Kentucky University 2004 — 2006
Business Management
Pleasure Ridge Park KY High School 1966 — 1972
Graduate, Business
Cincinnati, OH 2014 - Present
Pride Global 2014 - 2014
Omnicare 2010 - 2014
Paycor 2009 - 2010
Fidelity Investments 2006 - 2009
Fidelity Investments 2002 - 2006
Cardinal Solutions June 1997 - September 2002
Convergys April 1991 - June 1997
Skills
SDLC, Software Project..., Project Management, Software Development, SQL, Object Oriented Design, .NET, C#, Microsoft SQL Server, Requirements Analysis, Java, CRM, Quality Assurance, Software Documentation, UML, ITIL v3 Foundations..., Leading Development..., Team Leadership
Education
Northern Kentucky University
BS, Computer Science
University of Cincinnati
BA with Honors, English, Engineering
The Bank of Kentucky September 2014 - Present
The Bank of Kentucky September 2013 - September 2014
The Bank of Kentucky September 2012 - September 2013
Gold Star Chili, Inc. August 2011 - December 2012
Convergys June 2011 - August 2011
Skills
System Center..., Linux, Technical Support, Software Installation, Networking, Microsoft Excel, Microsoft Office, Microsoft Exchange, Troubleshooting, Data Center, Cisco IOS, Scripting, Computer Hardware, Unix, Ruby, CentOS, Windows Server, Windows 7, Windows 8, Windows XP, Cisco Routers, Network Engineering, Information Technology, Active Directory, SCCM
Education
Northern Kentucky University 2009 — 2013
Bachelor of Science (B.S.), Computer and Information Sciences, General, 3.3 GPA
Anthem, Inc. January 2015 - Present
Anthem, Inc. December 2011 - Present
Anthem, Inc. December 2011 - August 2012
Medpace July 2011 - December 2011
Kendle International July 2007 - July 2011
Kendle International July 2007 - October 2010
Convergys July 2004 - July 2007
Square D May 2003 - July 2004
Square D Company February 2000 - May 2003
Kenton County Public Library May 1999 - February 2000
Skills
SOP, Validation, Test Cases, Test Planning, Documentation, Testing, Requirements Analysis, Quality Assurance, FDA, Schedules, User Acceptance Testing, System Testing, Quality Systems, Metrics, Troubleshooting, Deliverables, Databases, Problem Solving, SQL, Access, SLA, SharePoint, Software Documentation, Project Management, Project Planning, Project Management Plan, Project Management Tools, Microsoft Project, SDLC, Quality System, Sop, Analysis, Process Improvement, Management, Information Technology, Business Analysis, Vendor Management, Visio, Leadership, Training, Program Management, Software Quality...
Education
Xavier University 2009 — 2011
MBA, MIS
Northern Kentucky University 1998 — 2003
IFS, Information Systems, Dance, Business Administration, Honors, French
Convergys January 2015 - Present
Accenture August 2007 - December 2014
Accenture January 1995 - July 2007
American Coumputer Solutions October 1992 - January 1995
MATRIXX Marketing, Inc. -- Research Division May 1989 - October 1992
Skills
IT Service Management, Disaster Recovery, Service Delivery..., IT Outsourcing, Service Delivery, Network Administration, Project Management, Network Architecture, Network Security, Financial Reporting, P&L Management, IT Strategy, Financial Forecasting, IT Audit, Management, Data Center, Outsourcing, Solution Architecture, Information Technology, Leadership
Education
Northern Kentucky University 1984 — 1989
Bachelor of Science (BS), Marketing
Xavier University 1992 — 1993
Coursework towards MBA.
JPMorgan Chase October 2009 - Present
Discover 2007 - 2009
Convergys 1994 - 2007
Harris Bank 1993 - 1993
Skills
Requirements Gathering, SQL, Requirements Analysis, Software Development, Business Analysis, SDLC, Vendor Management, Visio, Software Project..., Oracle, Enterprise Architecture, PMP, Data Warehousing, Unix, Systems Analysis, Software Documentation, SharePoint, Business Intelligence, Leadership, Process Improvement
Education
Northern Illinois University 1992 — 1994
Heart to Heart March 2011 - Present
Shine-Light Communications, LLC. October 2010 - Present
Convergys October 1979 - January 2005
Skills
Program Management
Education
Northern Kentucky University 1968 — 1973
Gyro August 2013 - Present
Netrada April 2012 - August 2013
FreestoreFoodbank September 2010 - May 2012
Northern Kentucky University January 2009 - September 2011
Convergys November 2009 - August 2010
Education Systems, Inc. August 2008 - July 2009
Wordsworth Communication 2007 - 2008
Northern Kentucky Chamber of Commerce 2005 - 2006
Skills
Social Media Marketing, Media Relations, Public Relations, Social Media, Event Planning, Press Releases, Blogging, Marketing Communications, Strategic Communications, Editing, Digital Marketing
Education
Northern Kentucky University 2002 — 2007
MA, Communication
Programmers Investment Corp Senior ConsultantGraf Computer ServicesJanuary 1996 - April 2000
Convergys 1996 - 2000
CBIS (later Convergys) 1996 - 2000
Programmers Investment Corp December 1985 - December 1995
IBM April 1980 - November 1985
Skills
Business Analysis, Databases, Software Development, Business Requirements, Management, SDLC, COBOL, Vendor Management, Business Intelligence, Software Project..., PMP, Networking, Requirements Analysis, Team Building, Project Management, Leadership, Mainframe
Education
Northern Illinois University 1968 — 1974
Niles East High School 1964 — 1968
Diploma
3M MVSS December 2013 - Present
DPHHS, State of Montana January 2012 - December 2013
Afrivoice December 2006 - January 2012
CONVERGYS October 2010 - October 2011
Convergys November 2008 - October 2010
Skills
Unix, Analysis, Databases, Program Management, Oracle, Security, Performance Tuning, Testing, Troubleshooting, Quality Assurance, Database Administration, Microsoft SQL Server, Research, Management, SQL, Team Leadership, Leadership
Education
Northern Kentucky University 2010 — 2011
Graduate Certificate in Business Informatics
System Domain B'lore, India 2007 — 2007
Miami University, Oxford 2003 — 2005
MA
University of Ibadan
MA
University of Ibadan
University of Yaounde
BA
EBSCO Information Services September 2014 - Present
EBSCO Information Services December 2013 - August 2014
IaBrEv 2008 - 2014
EBSCO Information Services January 2013 - December 2013
EBSCO Publishing July 2011 - December 2012
Convergys July 1997 - June 2011
Skills
SDLC, Requirements Analysis, Business Analysis, Requirements Gathering, Software Project..., Vendor Management, Agile Methodologies, Solution Architecture, Systems Analysis, PMP, Process Improvement, Business Requirements, Integration, Software Development, Program Management, Visio, SQL, User Acceptance Testing, Unix, Software Documentation
Education
Northern Kentucky University 1994 — 1997
Information Systems
Cincinnati United Soccer Club March 2014 - Present
Madeira High School March 2013 - Present
Ohio South ODP March 2009 - Present
INC Research November 2007 - Present
Achbishop McNicholas High School March 2009 - February 2013
Hammer FC July 2008 - June 2011
Kings Soccer Academy May 2004 - July 2008
Convergys April 2001 - May 2007
Great American Insurance May 1999 - August 2000
Skills
PeopleSoft, Marketing, Oracle 9i, MySQL, Information Technology, PeopleTools, Corporate Websites, Staff Development, Business Analysis, Testing, Programming, Coaching, PowerPoint, Project Management, Social Media, SQL, Requirements Analysis, HTML, Web Development, JavaScript, Web Applications, Management, Microsoft Office, Analysis, Requirements Gathering, Project Planning, Database Design, Software Project..., COBOL, Software Development, Data Management, IIS, Change Management, Oracle, Visio, SharePoint
Education
Northern Kentucky University 1995 — 2000
Bachelor of Science (BS), Information Technology
Northern Kentucky University 1995 — 2000
Bachelor's degree, Information Technology
University of Cincinnati January 2011 - Present
University of Cincinnati September 2008 - January 2011
Grant Thornton January 2008 - September 2008
PricewaterhouseCoopers March 2005 - January 2008
Convergys January 2004 - March 2005
Northern Kentucky University 2002 - 2003
Skills
IT Audit, Information Security, SAS70, Information Technology, Security, Information Security..., SQL, Disaster Recovery, CISA, Process Improvement, Risk Assessment, Network Security, Project Management, HIPAA, PCI DSS, SSAE16, Threat & Vulnerability..., IT Risk Management, Digital Forensics, Business Process..., Governance Risk..., Enterprise Risk..., SAP Security..., CISSP, CISM, CRISC, Information Security..., Strategic Planning, Management Consulting, Security Consulting, Computer Forensics, ERP, Internal Audit, Program Management, Security Audits, Computer Security, Security Awareness, Vulnerability Scanning, Vulnerability Management, Governance, Vulnerability Assessment, COBIT, Penetration Testing, Auditing
Education
Northern Kentucky University 2002 — 2003
Masters, Information Systems
Kiev # 145 1993 — 1997
Hixson Architecture, Engineering, Interiors May 2005 - Present
Intrinzic Marketing & Design, Inc. March 2003 - May 2005
Self-Employed December 2002 - March 2003
Convergys March 2001 - December 2002
SDRC April 1999 - March 2001
Convergys August 1989 - April 1999
Northern Kentucky University January 1988 - May 1989
Procter & Gamble 1987 - 1989
Skills
Direct Marketing, Media Relations, Marketing, B2B, Web Development, Strategic Planning, Project Management, Public Relations, Public Speaking, Microsoft Office, Marketing Communications, Microsoft Word
Education
University of Cincinnati 1996 — 1998
M.A.
Northern Kentucky University 1985 — 1989
B.A.
Notre Dame Academy 1981 — 1985
Insurance Auto Auctions January 2009 - Present
Process Management Group October 2008 - December 2008
VeriSign 2006 - September 2008
Process Management Group 2005 - 2006
Engel Consulting Group 2000 - 2005
AT&T 1998 - 2000
Convergys 1985 - 1998
Cincinnati Bell Information systems 1985 - 1998
Skills
Business Analysis, SDLC, Requirements Gathering, Process Improvement, Requirements Analysis, Software Project..., Management, Agile Methodologies, Testing, SharePoint, Business Requirements, Test Cases, Software Documentation, Leadership, Software Development, User Acceptance Testing, Quality Assurance, CRM, Analysis, IT Management, Project Management, Unix, Visio, Project Planning, Systems Analysis, Vendor Management, PMP, Integration, Business Intelligence, Waterfall, MS Project, SQL, Microsoft Project
Education
Northern Illinois University 1976 — 1980
BS, Business Applied Data Processing
Satterfield Renzenbrink Associates October 2006 - Present
Convergys 1993 - 2006
Education
Western Michigan University 1966 — 1970
Northern Illinois University
MBA
WellPoint October 2008 - Present
Convergys June 1997 - October 2008
Skills
Requirements Analysis, Business Analysis, SDLC, Requirements Gathering, Software Project...
Education
Northern Kentucky University 1983 — 1988
ProCE, Inc. February 2004 - Present
SBC September 2003 - February 2004
Technology Extension Consulting February 2001 - December 2002
Convergys December 1989 - February 2001
CBIS December 1989 - February 2001
Skills
Resource Management, SDLC, Business Analysis, Vendor Management, PMO, PMP, Software Project..., Business Requirements, Requirements Gathering, Process Improvement, Visio
Education
Northern Illinois University 1982 — 1987
BS, Finance
Conversant Inc. July 2010 - Present
Orbitz May 2006 - July 2010
Orbitz Worldwide May 2006 - July 2010
Orbitz World Wide May 2006 - July 2010
Orbitz Worldwide May 2006 - July 2010
Orbitz Worldwide May 2006 - July 2010
Health Network Systems May 2005 - October 2006
Trans Union LLC May 2001 - May 2005
Trizetto/RIMS May 1998 - May 2001
Convergys May 1997 - May 1998
Skills
JUnit, Agile Methodologies, Databases, Test Planning, Testing, Quality Assurance, Java, JIRA, HTML, Regression Testing, Software Documentation, Test Cases, Troubleshooting, Perl, Scrum, Software Quality..., Integration, Software Project..., Shell Scripting, User Acceptance Testing, Test Automation, Change Management, Software Development, Analysis, SDLC, Unix, Manual Testing, Quality Center, Release Management, Agile Project Management, MySQL, DB2, Mobile Applications, System Deployment, Oracle, SQL, Selenium, Management, Subversion, Python, Visio, Leadership
Education
Northern Illinois University 1982 — 1987
Bachelor of Science, Economics
Northern Illinois University 1982 — 1987
B. S, Economics
Tastefully Simple August 2011 - Present
Convergys November 2010 - September 2011
Comair March 2008 - November 2010
New Horizons Computer Learning Center - Ohio Valley 2007 - 2008
Health Alliance 2006 - 2007
Convergys 2004 - 2006
Skills
Benefits Administration
Education
Xavier University 2005 — 2007
Masters, Human Resource Development
Northern Kentucky University 1999 — 2003
Bachelors, Organization Systems
United Natural Foods April 2014 - Present
United Natural Foods April 2008 - April 2014
Convergys May 1997 - September 2007
Northern Illinois University August 1994 - May 1997
Spiegel August 1991 - August 1993
Skills
JCL, CICS, Unix, SAS, C, Microsoft Office, TSO, Fileaid, VSAM, IBM Utilities, FTP, ISPF, JES2, C++, Word, Excel, Perl, COBOL, MVS, Mainframe, SDSF, OS/390, z/OS, IBM Mainframe, CLIST, DB2/SQL, Xpediter, Remedy, Easytrieve, Visio, PL/1, Ksh, Lotus Notes, Databases, DB2, SQL, Access, Assembly, RACF, REXX, Microsoft Excel
Education
Northern Illinois University 1993 — 1997
Garretson Resolution Group July 2012 - May 2013
Citibank November 2010 - December 2011
MedPlus January 2010 - March 2010
CH Mack, Inc. April 2009 - September 2009
PCMS August 2008 - February 2009
Convergys 2001 - December 2007
Convergys 1998 - 2000
Convergys - formerly CBIS 1996 - 1998
FERMCO 1994 - 1996
OCTACOM - formerly OCTAGON 1993 - 1994
Education
Northern Kentucky University 1986 — 1990
Bachelor of Science Degree, Computer Science
Comcast Cable June 2008 - Present
Comcast Cable May 2003 - June 2008
Convergys 1989 - 2002
Skills
Program Management, Business Analysis, Telecommunications, PMP, Analysis, Business Intelligence, Change Management, Software Documentation, Process Improvement, Microsoft Office, Call Center, Forecasting, Product Management, Budgets, Project Management, Cross-functional Team..., Vendor Management, Access, Team Building, Data Analysis, Management, Variance Analysis, CRM, Team Leadership, Visio, Customer Satisfaction, Leadership, Integration, Business Process..., Project Planning, Troubleshooting, MS Project, Operations Management, Quality Assurance, Call Centers
Education
Northern Illinois University 1985 — 1989
Bachelor's degree, Mathematics
Northern Illinois University 1985 — 1989
Bachelor's degree, Mathematics
Walmart January 2013 - Present
Walmart November 2010 - January 2013
Wal-Mart September 2006 - February 2011
Convergys May 2000 - August 2006
Skills
PeopleSoft, Access, Analytics, SAP, Customer Service, Technical Support, Microsoft Excel, Business Analysis, Microsoft Office, Outlook, Software Documentation, Project Management, Team Leadership, Vendor Management, Data Analysis, Microsoft Word, SharePoint, PowerPoint
Education
Northern Illinois University 1996 — 2000
Bachelor's, Operations Mgmt in Info Systems
AC&E Services September 2008 - Present
Westcon Group November 2007 - Present
ReView Video June 2005 - November 2007
Accenture Technology Solutions March 2004 - June 2005
Convergys June 2001 - March 2004
Skills
.NET, SOA, Microsoft SQL Server, Integration, Web Services, Databases, XML, ASP.NET, Software Development, Solution Architecture, SDLC, SharePoint, IIS
Education
Northern Illinois University 1998 — 2001
BS, Computer Science
Convergys Store Manager Wheaton, IllinoisBarnes & NobleSeptember 1994 - September 1996
Barnes and Noble 1992 - 1996
Education
Northern Illinois University 1987 — 1990
Fashion Merchandising
Pendleton County Attorney's Office January 2010 - Present
Dean and Best Dean October 2009 - Present
Pendleton County Attorney's Office May 2008 - August 2008
U.S. District Court - Eastern District of Kentucky August 2007 - December 2007
Pendleton County Attorney's Office May 2007 - August 2007
Convergys August 2003 - July 2006
Education
University of Cincinnati College of Law 2006 — 2009
Juris Doctor (J.D.), Law
Northern Kentucky University 2000 — 2004
Bachelor of Science (B.S.), Computer Science, Mathematics
Jennie Montgomery and Associates, Inc. December 2010 - Present
Avectra May 2008 - June 2010
Children's Relief International 2008 - 2008
Professional Success 2004 - 2008
Convergys 1994 - 2004
Skills
SDLC, Business Analysis, Project Management, SaaS, Requirements Analysis, PMP, Vendor Management, Process Improvement, Business Intelligence, IT Strategy, Program Management, Visio, Microsoft SQL Server, Software Project..., Agile Methodologies, Integration, IT Management, SharePoint, Management Consulting, Leadership, Software Implementation, Enterprise Software, CRM, Business Process, Cloud Computing, Software Documentation, Business Process..., SQL, Requirements Gathering, Cross-functional Team..., Quality Assurance, Testing, Analysis, Management, Business Requirements, Enterprise Architecture, Agile Project Management, Databases, Software Development, ITIL, Crystal Reports, Data Warehousing, Solution Architecture, T-SQL
Education
Northern Illinois University 1900 — 1900
B.S., Education
Convergys June 2015 - Present
University of Cincinnati February 2014 - Present
Unifund CCR Partners July 2011 - June 2015
Direct Options August 2006 - July 2011
DHL May 2003 - July 2006
Skills
Databases, Business Intelligence, SSIS, Microsoft SQL Server, Data Analysis, SQL, ETL, Database Design, Analysis, Data Warehousing, Management, Analytics, SSRS, Business Intelligence..., Tableau, Marketing Strategy, Analysis Services, Dashboard, Microstrategy, ASP.NET, Database Marketing, Database Analytics, SDLC, SAS, Data Mining, Data Modeling, Business Analysis, Strategy, Oracle, Process Improvement, Business Analytics, Project Management, Vendor Management, R, Access, Consulting, Predictive Analytics, Microsoft Office, Integration, Business Development, Visio, Data Management
Education
University of Cincinnati 2007 — 2009
Masters of Science, Information Systems
Northern Kentucky University 2002 — 2006
Bachelor of Sciences, Information Systems
Certification
Tableau Desktop 8 Qualified Associate
none August 2011 - Present
Convergys February 2011 - March 2011
Institute of Social and Behavioral Research - ISU August 2005 - July 2009
West September 2003 - April 2004
USAA August 1990 - February 1999
Arthur Andersen September 1984 - September 1989
Satellite Business Systems September 1982 - August 1984
Intecom August 1981 - August 1982
AT&T August 1979 - July 1981
Skills
EEG, Troubleshooting, VoIP, Access, Networking, Cisco Technologies, Process Improvement, Team Leadership, Customer Service, Integration, Testing, Call Center, Program Management
Education
Northern Illinois University
Bachelor of Science, Special Education
Clear Channel Outdoor March 2014 - Present
Pearson Education August 2012 - March 2014
Pearson Education 2011 - August 2012
CVS Caremark January 2009 - May 2010
Apollo Group January 2006 - May 2008
Apollo Group January 2004 - January 2006
University of Phoenix December 2000 - January 2004
Convergys 1999 - 2000
Skills
Data Analysis, Software Documentation, Technical Writing, Help Desk Support, Master Data Management, Business Intelligence, SQL, Data Warehousing, Customer Service, Microsoft Excel, Outlook, Technical Support, Critical Thinking, PeopleSoft, Customer Support, Visio, Access, SharePoint, Internet Explorer, Instructional Design
Education
Northern Arizona University 2012 — 2014
Masters, Administration/Project Management
Western International University 2003 — 2008
Bachelor, International Business
Newalta March 2012 - Present
Associate Veterinary Clinics November 2009 - March 2012
Bell Canada December 2008 - May 2009
Grant MacEwan University November 2005 - December 2008
Convergys August 2004 - November 2005
Convergys April 2004 - August 2004
Convergys February 2004 - April 2004
Convergys December 2003 - February 2004
Canadian Blood Services May 2001 - December 2003
Skills
Employee Relations, Performance Management, Benefits, Hiring, Screening, Interviewing, Benefits Administration, Talent Acquisition, HR Policies, Administration, Customer Service, Outlook, Employee Benefits, HR Consulting, Personnel Management, Interviews, HRIS, Recruiting
Education
Northern Alberta Institute of Technology 2002 — 2004
Management Diploma, Human Resources Management
Car-Part.com February 2007 - Present
Paycor 2006 - 2007
Convergys September 1999 - February 2006
Skills
Recruiting, Onboarding, Performance Management, Talent Management, Process Improvement, Employee Relations, HR Policies, Human Resources, Talent Acquisition, Leadership Development, Employee Engagement, College Recruiting, Applicant Tracking..., Employee Benefits, Team Building, FMLA, Interviews, Hiring
Education
Northern Kentucky University
St. Pius
Global Business Solutions, Inc. February 2013 - Present
MetLife June 2005 - July 2011
T-Mobile April 2003 - April 2004
Convergys June 1990 - December 2002
Northern Illinois University May 1986 - June 1990
Skills
Call Center, Compliance, Customer Service, Insurance, Operations Management, Customer Satisfaction, Process Improvement, Microsoft Office, Performance Management, Team Building, Coaching, Team Management, Customer Experience, Performance Improvement, Technical Training, Customer Focus, Customer Relations, Business Process..., Leadership Development, Organizational..., Leadership, Employee Relations, Networking, Human Resources, Call Centers
Education
Northern Illinois University
B.S., Operations Management
Fox Valley Ophthalmology January 2006 - Present
St. Catherine of Siena Church 1997 - 2015
St. Catherine of Siena Church 1997 - 2015
St. Catherine of Siena Church 1997 - 2015
Convergys 1984 - 2001
Skills
Microsoft Office, Customer Service, Microsoft Excel, Project Management, Proposal Writing, Consulting, Compliance, Classroom, HIPAA, Health, Interviews, Retail Sales, Tutoring, User Interface Design, Volunteer Management, Microsoft Word, Youth Mentoring, Team Building, Software Documentation, Human Resources, Management, Vendor Management
Education
Northern Illinois University 1975 — 1979
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Geroge Washington University
Masters Certificate in Project Management
Cincinnati Children's Hospital Medical Center February 2013 - Present
CH Mack, Inc. May 2012 - November 2012
Sogeti October 2010 - June 2012
Convergys July 1989 - December 2009
Baxter Healthcare February 1983 - June 1989
Good Samaritan Hospital January 1981 - February 1983
Great American Insurance March 1980 - January 1981
Cincinnati Childrens Hospital Medical Center September 1975 - March 1980
Skills
Program Management, Project Management, Resource Management, Data Analysis, New Business Development, Global Operations, Cross-functional Team..., Management, Business Strategy, Telecommunications, Continuous Improvement, SDLC, PMP, Vendor Management, Process Improvement, Business Analysis, Software Project..., PMO, Integration, Visio
Education
Xavier University 1980 — 1982
MBA, Information Technology
Northern Kentucky University 1975 — 1979
BS, Business Management
McAuley High School
CDK Global October 2014 - Present
ADP Dealer Services March 2010 - September 2014
Convergys June 1987 - November 2009
Convergys June 1987 - November 2009
Skills
Zend Studio, PHP, Requirements Analysis, Unix, Software Project..., Software Development, Perl, Testing, Business Analysis
Education
Northern Kentucky University 1979 — 1997
Bachelor of Science, Computer Science
Convergys
Skills
Testing, Requirements Analysis, Telecommunications, JCL, SDLC, Requirements Gathering, COBOL, PMP, Billing Systems, Business Analysis, Vendor Management, Team Leadership, Software Documentation
Education
DeVry University 1998 — 2004
BS, CIS - Computer Information Systems
Northern Illinois University 1988 — 1992
BA, Psychology
Lake Park High School 1984 — 1988
Wonderlic, Inc. April 2015 - Present
IBM (SPSS) November 2005 - January 2012
Sylvan Learning October 2002 - October 2005
Reed Business Information October 2000 - October 2002
Convergys 1987 - 1999
Skills
Salesforce.com, SQL, Java, JavaScript, HTML, Software Development, Project Management, Microsoft Office, XML, Business Analysis, SDLC, Microsoft SQL Server, MySQL, Oracle E-Business Suite, Technology Needs..., Training Needs Analysis, Sales Presentations, Technical Writing, Post-sales Support, Training Delivery, Online Customer Support, Process Improvement, CRM, Requirements Analysis
Education
Northern Illinois University
Bachelor’s Degree, Political Science/Business
Northern Illinois University
Bachelor of Arts (B.A.), Political Science
Northwest Medical Center and Oro Valley Hospital September 2015 - Present
Convergys June 2015 - September 2015
Devereux November 2014 - May 2015
GEICO June 2011 - December 2013
GEICO June 2010 - June 2011
Intuit 2006 - March 2010
AOL 2003 - 2005
AOL 2001 - 2003
Skills
Customer Service, Training, Team Building, Human Resources, Leadership, Call Centers, Property & Casualty..., Insurance, Sales, Microsoft Office, Time Management, Coaching, Recruiting, Strategic Planning, Marketing, Management, Underwriting, Microsoft Excel, Data Entry, Outlook, Direct Sales, Microsoft Word, Sales Management, Process Improvement, Negotiation, Business Analysis, Non-profit..., MyStaffingPro, Taleo
Education
Northern Arizona University 2008 — 2012
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Pima Community College 2004 — 2008
Associate's Degree, General Studies, 3.8
Army National Guard June 2012 - Present
Convergys September 2008 - February 2011
Catalina Mart March 2008 - September 2008
Skills
Outstanding Customer..., Handyman, Logistics, Call Center, Customer Satisfaction, BPO, Escalation, Technical Support, Contact Centers, Troubleshooting, Customer Experience, Avaya, Telecommunications, Customer Support, Customer Retention, Computer Hardware, Healthcare, MySQL, Web Design, Networking, Routers, TCP/IP, Email Clients, Microsoft Office, Team Leadership, Customer Service
Education
Northern Arizona University 2015 — 2017
Bachelor of Science (B.S.) Computer Information Technology, Computer Technology/Computer Systems Technology, Junior
Rio Salado College 2011 — 2014
Associate of Arts (A.A.), Information Technology
Robert T Elliott 2000 — 2004
High School Diploma, General
Cardinal Solutions May 2010 - Present
Ethicon May 2010 - Present
Convergys March 2008 - April 2010
Skills
Java, iOS Development, Objective-C, Spring Framework, Spring MVC, Agile Methodologies, Hibernate, Amazon Web Services..., Git, AngularJS, Android Development, Salesforce.com, JSON, Tomcat, Eclipse, Mockito, Maven, Jenkins, Oracle, Bootstrap, HTML5, REST, Subversion, SDLC
Education
Northern Kentucky University 2006 — 2010
Bachelor's Degree, Computer Science
NetCracker Technology April 2012 - Present
Convergys April 2011 - Present
Fifth Third Bank June 2010 - April 2011
Kroger April 2006 - March 2010
US Navy January 1999 - May 2006
Skills
SQL, Microsoft Office, Windows, Process Improvement, Unix, Java, Linux, Microsoft SQL Server, Software Development, Troubleshooting, Customer Service, Project Management, Agile Methodologies, Data Analysis, Quality Assurance
Education
Northern Kentucky University 2006 — 2011
Bachelor of Science, Computer Information Technology
University of Colorado at Denver 2005 — 2006
Informatics
H&R BLOCK INC. 1986 - 2012
Convergys 2007 - 2008
Chiquita 1999 - 2006
Chiquita 1994 - 1999
Chiquita 1993 - 1994
Chiquita 1990 - 1993
Encorp 1987 - 1990
Skills
ADP Payroll, Account Reconciliation, Auditing, Journal Entries, Accounting, Payroll, Accounts Payable, Financial Statements, Fixed Assets, Variance Analysis, Accruals
Education
Northern Kentucky University
Bachelor of Science (B.S.), Accounting
Convergys January 2007 - Present
Education
Northern Arizona University 2010 — 2013
Bachelor of Business Administration (BBA)
The Bank of Kentucky December 2011 - Present
Convergys 2007 - 2008
Education
Northern Kentucky University 2008 — 2013
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse