Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Convergys December 2009 - February 2011
Convergys August 2007 - December 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Research, Microsoft Word, Customer Service, Public Speaking, Teamwork, Sustainability, Photoshop, English, Social Media, Call Centers, Training, Sales, Time Management, Customer Satisfaction, Coaching, Access, Leadership, Analysis, Customer Experience, Team Leadership, Customer Support, Outsourcing
Education
Northern Kentucky University 2011 — 2015
Convergys July 2013 - Present
Convergys January 2008 - July 2013
Convergys May 2007 - January 2008
Convergys February 2007 - May 2007
Fifth Third Bank February 2005 - May 2006
Skills
Call Center, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Process Improvement, Vendor Management, Operations Management, Technical Support, Conflict Resolution, Relationship Management, PeopleSoft, Employee Training, Qualitative Research, Performance Improvement, Performance Management, Onboarding, Work At Home, Time Management, Operating Budgets, P&L Accountability, Hiring Personnel, Staff Development, Personal Development, Program Management, Research Design, Criminology, Teaching Adults, Training Facilitation, Business Travel, International Travel, Call Centers, Workforce Management, Call Center Development, Outsourcing, BPO, Management, Team Leadership, Team Building, Leadership, Training, Coaching
Education
University of Cincinnati 2010 — 2010
M.S., Criminal Justice
Northern Kentucky University 2004 — 2009
B.A., Criminal Justice
Kroger September 2014 - Present
Pomeroy July 2010 - August 2014
Full Service Networking July 2013 - May 2014
Convergys August 2008 - July 2010
Skills
Windows Server, Windows 7, Technical Support, Troubleshooting, Networking, Active Directory, Linux, Data Center, Managed Services, Servers, Microsoft Exchange, Network Administration, VPN, Customer Service, Process Improvement, Windows XP
Education
Northern Kentucky University 2012 — 2016
Bachelor of Science, Computer information technology and business informatics
Citi August 2014 - Present
Citi May 2013 - August 2014
Staples April 2012 - May 2013
Convergys June 2011 - December 2012
General Revenue Corporation September 2010 - June 2011
Skills
Finacial Management, Management, Project Management, Finance, Mortgage Banking, Foreclosures, Chapter 13 Bankruptcy, Team Building, Team Management, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Presentation Skills, Presentation Development, Presentation Design, Employee Training, Training Delivery, Training Programme..., Portfolio Management, Risk Management, Leadership, Analysis, Financial Analysis, Business Analysis, Microsoft Office, Process Improvement, Team Leadership, Strategic Planning, Strategy, Change Management
Education
Northern Kentucky University 2008 — 2016
Bachelor of Arts (B.A.), Organizational Leadership
Asset Campus Housing September 2014 - Present
Asset Campus Housing December 2013 - Present
LGC Associates August 2013 - December 2013
Premier Business Centers June 2013 - August 2013
Scrubs & Beyond June 2011 - September 2012
Spencer Gifts August 2010 - June 2011
Convergys November 2008 - December 2009
Linens N Things April 2007 - December 2008
Skills
Management, Administrative Work, Customer Service, Administrative..., Human Resources, Sales, Marketing
Education
Northern Kentucky University 2006 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Terillium May 2012 - Present
Convergys November 2010 - April 2012
Skills
JDE Enterprise One, Microsoft Office, Business Analysis, ERP, Oracle Applications, Oracle E-Business Suite, SQL, JD Edwards, Project Management, Testing, Visio, Requirements Analysis, Consulting, Business Process, Business Intelligence, Business Process...
Education
Northern Kentucky University 2008 — 2012
Bachelor of Science (BS), Management Information Systems, General
Assurex Health September 2013 - Present
Assurex Health May 2012 - August 2013
Assurex Health September 2011 - May 2012
Convergys March 2010 - September 2011
Foot Locker August 2009 - March 2010
Skills
Management, Account Management, Process Improvement, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Business Development, Outlook, Strategic Planning, Team Building, Salesforce.com, Leadership, Forecasting, Training, Call Centers, Performance Management, Visio, Coaching, Customer Experience, Interviews, Troubleshooting
Education
Northern Kentucky University 2013 — 2020
Hobsons April 2014 - Present
Western & Southern Financial Group October 2013 - April 2014
US Bank June 2011 - October 2013
722 Redemption September 2010 - June 2011
Infrastructure Management Institute November 2009 - December 2010
Convergys October 2008 - November 2009
Best Buy November 2001 - November 2008
Skills
SQL, Java, JavaScript, Unix, Mac OS X, OS X, MySQL, Software Development, Web Applications, PHP, Objective-C, JSP, Web Services, JUnit, Web Development, Android
Education
Northern Kentucky University 2004 — 2010
B.S., Computer Information Technology, Computer Science
Northern Kentucky University
MSCS, Computer Science
Convergys March 2014 - Present
Convergys November 2011 - Present
Convergys May 2005 - November 2011
Convergys April 2000 - May 2005
Skills
Team Management, Vendor Management, Business Analysis, SDLC, Requirements Analysis, PMP, Service Delivery, Process Improvement, Resource Management, Change Management, ITIL, Software Project..., Business Process..., BPO, Program Management, Outsourcing, Call Center, Project Management, IT Management, Team Leadership, Business Process..., Data Analysis, Release Management, CRM, Business Process, Enterprise Software, Call Centers, Project Delivery, Disaster Recovery, PeopleSoft Financial, Analytics, Leadership
Education
Northern Kentucky University 2007 — 2011
Bachelor of Science, Mathematics
Campbell County High School
Convergys September 2008 - Present
WCPO-TV May 2000 - May 2008
Skills
Visio, Call Center, Software Documentation, Windows 7, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, CCure, Websense, Outlook, Microsoft Office..., Perspective Case...
Education
Northern Kentucky University 1999 — 2003
Bachelor of Arts (B.A.), Communications, 3.9 GPA
Mojave Desert Land Trust November 2013 - Present
Convergys September 2011 - November 2012
Convergys March 2010 - October 2011
Montgomery Inn December 2006 - August 2008
First Financial Bank June 2004 - November 2006
Skills
PeopleSoft, Recruiting, Interviews, HRIS, Training
Education
Northern Kentucky University
Bachelor of Science, Management
Yucca Valley High School 1998 — 2001
High School Diploma
Tala's Distant Treasures April 2014 - Present
The Dent Schoolhouse September 2012 - Present
Convergys April 2013 - April 2014
90 Degrees May 2012 - August 2012
Bee Bops December 2011 - August 2012
Skills
Microsoft Office, Outlook Express, Modeling, Theatre, IT Solutions, Customer Service, Management, Oral & Written..., Research, Social Media, Mediation, Money Management, Self-driven, Confidence Building, Communication
Education
Northern Kentucky University 2010 — 2014
Bachelor of Arts (BA) (in progress), Theatre/Theater
Convergys August 2011 - Present
Good Samaritan Hospital July 2010 - January 2012
Holly Hill Childrens Services July 2009 - December 2009
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service, Troubleshooting, Technical Support, Customer Experience, Data Entry, Computer Hardware, Outlook, Phone Skills, Software Documentation
Education
Phlebotomy Plus 2010 — 2010
Certification, Phlebotomy Technician/Phlebotomist
Northern Kentucky University 2005 — 2009
Bachelor of Arts (B.A.), Psychology
Convergys May 1989 - Present
Education
Northern Kentucky University
Bachelors of Science, Information Systems
Convergys January 2015 - Present
Invar Systems Limited October 2011 - December 2014
Rippe & Kingston September 2010 - September 2011
Center for Applied Informatics April 2008 - September 2010
Skills
Java, C#, JavaScript, C++, Eclipse, MySQL, Visual Studio, .NET, Tomcat, ASP.NET, XML, Subversion, Swing, JSP, PHP, Android Development, SQL, Ubuntu, Shell Scripting, Apache, iText, Jasper Reports, Ant, Maven, GXT, Ext JS, jQuery, AJAX Frameworks, AJAX, Object Oriented Design, JSON, Ruby, CSS, MVC, Software Development
Education
Northern Kentucky University 2006 — 2011
Bachelor of Science, Computer Science
Fifth Third Bank September 2011 - Present
Convergys Corporation May 2007 - September 2011
Convergys Corporation February 2000 - May 2007
Convergys March 1997 - February 2000
Skills
SDLC, Business Analysis, Program Management, Requirements Analysis
Education
Northern Kentucky University
Bachelor of Science, Information Systems
University of Cincinnati August 2015 - Present
Personal Trainer October 2010 - Present
Viva Bella Events, LLC January 2013 - February 2014
Northern Kentucky University January 2012 - December 2012
Convergys September 2008 - January 2012
Helzberg Diamonds September 2001 - January 2009
Skills
Customer Service, Organization, Project Management, Sales, Sales Management, Inventory Control, Client Liaison, Marketing Research, Social Media, Marketing, Event Planning, Integrated Marketing, Training, Market Research, Account Management, Management, Marketing Strategy, Event Management, Program Management, Social Media Marketing, Leadership, Time Management, Coaching, Microsoft Word, PowerPoint, Public Speaking, Microsoft Excel, Marketing Communications, Strategy, Social Networking, Customer Satisfaction, Microsoft Office, Outlook, Research, Team Building, Public Relations
Education
Northern Kentucky University 2005 — 2012
Bachelor of Applied Science (B.A.Sc.), Marketing
Northern Kentucky University
Bachelor's degree, Marketing
University of Cincinnati College of Business
Teleperformance, USA December 2014 - Present
Southwest Financial Services, Ltd September 2011 - December 2014
Convergys July 2010 - November 2011
HUNT Real Estate ERA December 2007 - July 2009
RealtyUSA 2004 - 2009
Skills
Real Estate, Referrals, New Home Sales, Buyer Representation, Sellers, Relocation, First Time Home Buyers, Single Family Homes, Customer Service, Buyers, Listings, Condos, Short Sales, REO, Desktop Valuations, Sales, Administrative..., Team Building
Education
Northern Kentucky University 1974 — 1975
Business Administration and Management, General
None October 2014 - Present
Convergys July 2014 - October 2014
Pomeroy August 2013 - April 2014
Vantiv July 2013 - August 2013
Allied Barton Security April 2012 - July 2013
OgilvyAction March 2012 - March 2012
Jo-Ann Fabric January 2012 - March 2012
Creative Channel Services September 2010 - January 2012
Kohl's Department Stores May 2010 - September 2010
Carl Zeiss Vision August 2007 - February 2009
Skills
Microsoft Office, Customer Service, Troubleshooting, Microsoft Excel, Photoshop, Social Media, PowerPoint, HTML, Windows, Computer Repair, Microsoft Word, Access, Computer Maintenance, Windows Vista, Training, Windows 7, Time Management, Retail, Sales, Outlook, Customer Satisfaction, XP, Computer Hardware, Technical Support, Software Documentation, Computer Security, Networking, Help Desk Support, Security, Windows XP
Education
IT Ready Cincinnati 2013 — 2013
CompTIA A+ Certification, A+ Certification
Northern Kentucky University 2001 — 2004
General Studies
Conner High School 1998 — 2001
Diploma, General Studies
GE Corporate November 2013 - July 2015
GE October 2010 - November 2013
Yoh/GE Infrastructure August 2004 - October 2010
Owner 2000 - August 2004
MYCOM 1998 - 2000
Rapidigm 1996 - 1997
Origin Technologies July 1994 - February 1996
Convergys May 1993 - July 1994
Skills
Talent Acquisition, Recruiting, Sourcing, Executive Search, Human Resources, Personnel Management, Recruitment Advertising, CRM, Leadership, Deferred Compensation, Management, Hiring, Employee Benefits, Process Improvement, Marketing
Education
Northern Kentucky University 1978 — 1980
BA, English
University of Dayton 1976 — 1977
B.A.
Mother of Mercy High School 1973 — 1976
McAuley High School 1972 — 1973
St. James White Oak 1964 — 1972
Convergys September 2011 - Present
Skills
Hiring, Interviews, Management, Employment Law, Onboarding, Talent Acquisition, Human Resources, Performance Management, Training, Recruiting
Education
Northern Kentucky University 2007 — 2009
Bachelor's Degree, Human Resource Management
University of Cincinnati-Clermont College 2005 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
NetCracker May 2012 - Present
Convergys July 1980 - May 2012
Skills
Software Development, Vendor Management, Requirements Analysis, Cross-functional Team..., PMP, Change Management, SDLC, Process Improvement, Outsourcing, Project Management, MS Project, Business Analysis, Program Management, Service Delivery, Call Center, Software Project..., Telecommunications
Education
Northern Kentucky University 1983 — 2005
Convergys June 2011 - Present
Convergys September 2008 - June 2011
Centerplate July 2006 - September 2008
Primerica Financial Services January 2007 - May 2008
Skills
Call Center, Leadership, Customer Service
Education
Northern Kentucky University 2008 — 2011
M.S., Business Informatics
Sofia Institute of Technology 2002 — 2007
B.S., Telecommunications
Convergys 2011 - Present
Burke Marketing Research 2000 - 2011
Skills
Project Management, Online Research, Quantitative Research, Analysis, Data Analysis, Marketing Research, Customer Satisfaction, Market Research, Vendor Management, Project Delivery, Customer Service, Survey Design, Team Management, Customer Insight, Analytics, Segmentation
Education
Northern Kentucky University 1998 — 2000
Bachelor of Science (B.S.), Marketing and Business Administration
University of Cincinnati 1996 — 1998
Associate's degree, Business Administration and Management, General
American Modern Insurance Group August 2015 - Present
United Recovery Systems LP December 2014 - July 2015
Convergys October 2013 - January 2015
SIRS December 2012 - July 2013
KSS International, Inc. October 2010 - June 2011
SIRS August 2010 - October 2010
Burke, Inc. October 2008 - May 2009
Buffalo Wild Wings August 2005 - February 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, SPSS, Mac, Windows, Outlook, Internet, Marketing Research, Social Networking, Social Media, Recruiting, Interviews, Quantitative Research, Advertising, Account Management, Qualitative Research, Statistics, Market Research, Digital Marketing, Secondary Research, Primary Research, Data Analysis, Customer Satisfaction, Online Research, Consumer Behaviour, Data Collection, Customer Insight, Survey Design, Competitive Intelligence, Analytics, Segmentation, Leadership, Project Management, Social Media Marketing, Marketing, Strategy, Email Marketing, Marketing Communications, Marketing Strategy, Customer Experience, Training, Public Speaking, Time Management, Focus Groups, Teamwork
Education
Northern Kentucky University 2006 — 2010
Bachelor of Science (B.S.), Marketing Research
Educational Theatre Association September 2004 - Present
Convergys 1995 - 2002
Cincinnati Bell Information Systems, CBIS 1984 - 1995
Skills
Leadership, Non-profits, Event Planning, Strategy, Social Media, Editing, Team Leadership, Budgets, Event Management, Theatre, Nonprofits, PowerPoint, Public Speaking, Marketing, Management, Program Development, Public Relations, Marketing Strategy, Market Research, Lead Generation, Marketing Communications, Fundraising, Proposal Writing, Marketing Management, Grant Writing, Direct Marketing, Business Planning, Copywriting, Blogging, Social Media Marketing, Community Outreach, Strategic Planning, Media Relations, Creative Writing, Newsletters, Strategic Communications, Press Releases, Social Networking, Volunteer Management, Creative Direction, Internal Communications, Publicity, Arts Administration, Crisis Communications, Corporate Communications, Facebook, Community Development, Trade Shows, Email Marketing, Entertainment
Education
Xavier University 1989 — 1993
MBA, Marketing
University of Cincinnati 1977 — 1980
MA, English
Northern Kentucky University 1974 — 1977
MEd, Secondary Education
Northern Kentucky University 1970 — 1973
BA, English, Theatre, Education
Convergys February 2002 - Present
Cincinnati Bell 1978 - 2001
Skills
Call Center, Vendor Management, Lotus Notes, BPO, Employee Relations, Customer Satisfaction, Process Improvement, Human Resources, PeopleSoft, Call Centers, Accounts Receivable, Employee Benefits, Leadership, Outsourcing, Microsoft Excel, Performance Management, Administrative..., Business Analysis, Management, Outlook, Training, Software Documentation, Analysis, Recruiting
Education
Beckfield College 2008 — 2009
Healthcare Management
Northern Kentucky University 1986 — 1994
Associate, Business Administration
Pendleton County High School 1974 — 1977
Cengage Learning September 2014 - Present
Convergys December 2013 - September 2014
Gourmet Wok November 2012 - November 2013
United Dairy Farmers June 2012 - November 2012
722 Redemption August 2011 - December 2011
Northern Kentucky University July 2007 - August 2011
Papa Murphy's May 2005 - June 2007
Skills
Troubleshooting, Computer Repair, Diagnostics, Administration, Computer Hardware, Problem Solving, Customer Relations, Microsoft Office, Documentation, Customer Service, Computer Maintenance, Software Installation, Excel, Word, Telephone Skills, PowerPoint, Servers, Customer Satisfaction, Printers, Outlook, Operating Systems, Laptops, Teamwork, Hardware, System Administration, Windows, Active Directory, Linux, Security, Technical Support, OS X, JavaScript, HTML, Computer Security, Windows XP
Education
Northern Kentucky University 2005 — 2011
CIT, Administration
Northern Kentucky University June 2009 - Present
Southeastern Indiana REMC July 2014 - Present
Citigroup May 2008 - June 2009
Convergys January 2002 - May 2008
College of Mount St. Joseph 2003 - 2003
Convergys November 1995 - January 2002
Computer Sciences Corporation February 1994 - November 1995
Skills
CCNA, Web Services, JDBC, JMS, Ant, JUnit, Java, JBoss, Tomcat, Websphere, C++, C, Visual Basic, Red Hat Linux, Ruby, MySQL, Oracle, CVS, SCCS, Git, LDAP, EDI, Agile Project Management, University Teaching, Unix, CCNA Security, Cisco IOS, Cisco Routers, Cisco Security, Cisco Certified
Education
Northern Kentucky University 2004 — 2007
M.S., Computer Science
Fidelity Investments July 2014 - Present
Fidelity Investments October 2010 - July 2014
Fidelity Investments March 2008 - October 2010
Fidelity Investments March 2005 - March 2008
The HoneyBaked Ham Company of Ohio June 2000 - March 2005
Convergys September 1996 - June 2000
Burke, Inc. May 1995 - September 1996
Burke, Inc. January 1995 - January 1996
Skills
Internal Communications, Training, Human Resources, Management, Project Management, Employee Training, Coaching, Team Building, Program Management, Corporate Communications, Financial Services, Strategic Communications, Communication Training
Education
Northern Kentucky University—Salmon P. Chase College of Law 2010 — 2014
JD, Law
Xavier University 1998 — 2000
Master of Education, Human Resource Development
Northern Kentucky University 1991 — 1996
Bachelor of Arts, Psychology
Macy's November 2012 - Present
Sea Daycare, LLC May 2010 - August 2010
Chatfield College 2009 - 2010
St. John Social Services August 2009 - December 2009
Bizzy Saturday Promotions June 2009 - August 2009
Convergys January 2007 - June 2008
U.S. Equal Employment Opportunity Commission July 2002 - March 2004
Globe Insurance Agency October 2001 - January 2002
The Christ Hospital March 2000 - July 2001
Skills
Event Planning, Office Management, Customer Service, Human Resources, Microsoft Office, Marketing, Quality Assurance, Spreadsheets, Insurance, Healthcare, Internal Communications, New Hire Orientations, Press Releases, Media Relations, Corporate Communications, Public Relations, Administration
Education
Northern Kentucky University 2010 — 2012
Bachelor of Arts, public relations; marketing
Northern Kentucky University 2010 — 2011
Associates of Arts, Integrative Studies;Humanities
Luxottica Group November 2014 - Present
Omnicare Inc. October 2013 - November 2014
Luxottica Retail April 2013 - October 2013
PNC Bank September 2009 - April 2013
Level 3 Communications June 2006 - May 2009
Broadwing Communications(Acquired by Level 3 Communications) June 2000 - June 2006
Loveland Pet Products January 1999 - January 2000
The Hillman Group January 1997 - January 1999
Convergys January 1994 - January 1997
Skills
Talent Acquisition, Recruiting, Sourcing, Applicant Tracking..., Interviews, Internet Recruiting, Training, Cold Calling, Leadership, Management, Sales, Marketing, Succession Planning, New Business Development, Sales Management, Team Management, Time Management, Marketing Strategy, Customer Retention, Forecasting
Education
Northern Kentucky University 1989 — 1993
B.A, Speech Communications
Western & Southern Financial Group July 2012 - Present
Convergys April 2011 - July 2012
Western & Southern Financial Group May 2010 - April 2011
Blair Technology Group August 2008 - April 2011
Skills
Software Development, RBAC, ASP.NET MVC, C#, SQL, Web Development, HTML, CSS, JavaScript, JSON, VB.NET, Java, Visual Studio, Microsoft Excel
Education
Northern Kentucky University 2007 — 2011
Bachelor’s Degree, Information Technology
Huff Realty 2005 - Present
CTI Group 2002 - 2005
Abiliti Solutions 1999 - 2001
LHS Communications 1996 - 1999
Convergys 1990 - 1996
Skills
Residential Homes, Product Marketing, CRM, Buyers, Management, Strategic Partnerships, Training, Negotiation, Relocation, First Time Home Buyers, New Home Sales, Customer Service, Strategy, Sales, Single Family Homes, Marketing, Real Estate, Condos, Product Management, Sales Operations, Pricing, Short Sales, Solution Selling, Sellers, Advertising, Account Management, Selling, Public Relations, Buyer Representation
Education
Northern Kentucky University
Marketing
Northern Kentucky University
State Farm September 2014 - Present
Sinclair Broadcast Group May 2013 - August 2013
Convergys September 2011 - September 2012
Skills
Digital Photography, Final Cut Pro, Lightroom, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop
Education
Northern Kentucky University 2008 — 2013
Electronic Media and Broadcasting, Mass Communication/Media Studies
Cengage Learning August 2014 - Present
Convergys May 2011 - June 2014
Duro Bag Manufacturing Company April 2006 - May 2011
Advanced Testing Laboratory January 2003 - January 2006
The Kreller Group, Inc January 2000 - January 2003
Skills
Account Management, Leadership, Management, Sales Management, B2B, Team Building, Customer Service, Marketing, New Business Development, Salesforce.com, Forecasting, Trade Shows, Sales Presentations, Coaching, Microsoft Excel, Key Account Management, Strategic Planning, PowerPoint, Business Development, Microsoft Word, Process Improvement, Training, Journalism, Trade Show Coordination, Excel, Word, Onboarding, Interviews, College Recruiting, Call Centers, Sales, CRM, Time Management, Selling, Marketing Strategy, Sales Operations, Team Leadership, Customer Satisfaction, Operations Management, Recruiting, Direct Sales
Education
Northern Kentucky University 1989 — 1994
Bachelor, English Literature
Newport Catholic High School 1985 — 1989
Diploma, General Studies - College Prep
Gold Star Chili, Inc. September 2015 - Present
Apple Sauce, Inc. (dba Applebee's) September 2002 - August 2015
SWECO February 2001 - December 2001
Portion Pac (Division of H.J. Heinz Company) December 1999 - February 2001
Convergys January 1986 - December 1999
Skills
Procurement, Purchasing, Inventory Management, Materials Management, Supply Chain Management, Supply Chain, Contract Management, Contract Negotiation, Negotiation, Strategic Sourcing, Cross-functional Team..., Supply Management, Vendor Management, MRP, Pricing, Food Safety, Food Service, Management, Food, Restaurants, Sales, Sourcing, Strategic Planning, Inventory Control
Education
University of Louisville 2013 — 2016
Bachelor of Science (BS), Organizational Leadership
Northern Kentucky University 1984 — 2000
Business Administration and Management
KLH Engineers October 2013 - Present
Convergys October 2012 - October 2013
Trengine, Inc. March 2011 - July 2012
Skills
Educated in Public..., 2 semesters of graphic..., 3 years of sales..., Experience in computer..., Experienced in working..., Thirst for knowledge..., High energy, outgoing..., Facebook, Marketing Communications, Marketing, Social Media, Salesforce.com, Customer Service, Sales, Public Relations, Leadership, Management, Social Media Marketing, Microsoft Office, Strategic Planning, Email Marketing, Marketing Strategy, AutoCAD, Proposal Writing
Education
Northern Kentucky University 2006 — 2011
Bachelor's Degree, Public Relations
Bishop Brossart High School 2002 — 2006
High School Diploma
Sterling Medical Staffing Group June 2015 - Present
EASTER SEALS TRISTATE May 2015 - Present
NNR Global Logistics June 2013 - January 2015
DHL via Randstad September 2012 - June 2013
OfficeTeam August 2011 - June 2012
Aristech Acrylics August 2011 - June 2012
Advantage Staffing/Western States Envelope January 2011 - March 2011
Convergys August 2010 - February 2011
Western States Envelope & Label September 2001 - August 2010
Talent Tree Staffing April 2001 - September 2001
Skills
Customer Service, Training, Data Entry, Invoicing, Phone Etiquette, New Hire Paperwork, I-9 Compliance, Human Resources, New Hire Orientations, Employee Benefits, Onboarding, Pre-employment Testing, Recruiting, Interviews, Phone Screens, Employee Relations, Time Management, Employee Files, Microsoft Office, General Administrative..., Purchasing, Calendaring, Office Equipment..., World Class Customer..., 10 Key, Employment Verifications, ADP HRB, I-9 audits, Extending Offers, Leadership, Phone Coverage, Coordinate Meetings, Special Orders, Client Follow-up
Education
Sullivan University 2009 — 2013
Master's of Science, Human Resources Leadership
Northern Kentucky University 2006 — 2009
Bachelor's of Arts, Organizational Leadership
Northern Kentucky University 2006 — 2009
Associate of Arts, Liberal Studies; Social and Behavioral Sciences
Time Warner Cable July 2015 - Present
ITA Audio Visual Solutions November 2014 - Present
Telecommunications Board of Northern Kentucky May 2006 - Present
City Nights October 1999 - Present
ITA Audio Visual Solutions April 2014 - November 2014
AT&T September 2012 - April 2014
Defender Direct March 2012 - September 2012
Convergys October 2011 - March 2012
Bankers Life and Casualty September 2011 - October 2011
Vineyard Cincinnati May 2006 - February 2011
Skills
Photoshop, Final Cut Pro, After Effects, Premiere, Avid, Editing, Research, Leadership, Video Production, Video, Photography, Video Editing, Directing, Final Cut Studio, Producing, Television, Videography, Lighting, Avid Media Composer, Post Production, Media Production, Broadcast, Videographer, Digital Media, HD Video, Sound, Camera, Camera Operating, Broadcast Television, Digital Video, Web Video, Audio Editing, Music, Camera Operation, Social Media, Customer Service, Training, Team Building, Event Planning, Film, Management, Event Management, Writing, Strategic Planning, Sales, Social Networking, Multimedia
Education
Northern Kentucky University 1992 — 1998
Bachelor of Arts, Radio/Television Production
Raymond James June 2015 - Present
The Bank of Kentucky February 2012 - June 2015
Fidelity Investments July 2007 - February 2012
Convergys May 2007 - August 2007
Convergys August 2006 - May 2007
Fidelity Investments July 2004 - August 2005
Skills
Financial Modeling, Mutual Funds, Risk Management, Derivatives, Corporate Finance, 401k, Equity Research, Financial Reporting, Mergers, Forecasting, Bloomberg, ETFs, Stocks, Auditing, Security Analysis, Market Research, Stock Research, Morningstar, Currency, Macroeconomics, Quantitative Research, Equity Valuation, Pension Administration, Deferred Compensation, Qualified Retirement..., Trading, Commodity Markets, Cost Benefit, Managerial Finance, Economic Research, Trend Analysis
Education
Northern Kentucky University 2007 — 2010
Master of Business Administration (M.B.A.), Finance Specialization, 3.8 overall; 4.0 in specialization
Northern Kentucky University 2003 — 2006
Bachelor's Degree, Finance, 3.7
St. Xavier High School 1999 — 2003
Staples October 2014 - Present
Convergys August 2013 - October 2014
Carl Zeiss Vision June 2003 - November 2009
Skills
Troubleshooting, Technical Support, Vendor Management, Process Improvement, Team Building, Manufacturing, Management, Leadership, Account Management, Training, Cross-functional Team..., Customer Service, Strategic Planning
Education
Northern Kentucky University
bachelor of political science
PwC March 2014 - Present
EY August 2013 - February 2014
PwC August 2011 - July 2013
Convergys May 2008 - August 2011
Executive Jet Management December 2006 - March 2008
Skills
Accounting, Accounts Payable, GAAP, Journal Entries, External Audit, Balance, Auditing, General Ledger, Account Reconciliation, Invoicing, Finance, Cash Flow, Financial Statements, Sarbanes-Oxley Act, Forecasting, SEC filings, Financial Analysis, CPA
Education
University of Cincinnati 2009 — 2010
Northern Kentucky University 2000 — 2006
Bachelor Degree, Accounting
Combined Public Communications July 2015 - Present
Mercy Health (formerly Catholic Health Partners) March 2015 - Present
Convergys July 2014 - Present
Rayz of Sunshine May 2011 - Present
Eastern Sheet Metal August 2008 - May 2011
Mutual of Omaha June 2006 - June 2008
Skills
Accounting, Customer Service, Microsoft Office, PeopleSoft, Budgets, Process Improvement, Outlook, Financial Analysis, Insurance, Financial Reporting, Microsoft Excel, Auditing, Accounts Payable, Team Building, Access, Finance, Music, Music Theory, Piano, Singing, Drawing, Graphic Arts, Photography, Cleaning, Makeup Artistry, Project Management
Education
Northern Kentucky University 2013 — 2015
Bachelor of Arts (B.A.), Music Therapy/Therapist
University of Phoenix 2008 — 2010
Associate of Arts, Business Management
Northern Kentucky University\ 1999 — 2000
Music Education
Pendleton County High School 1995 — 1999
High School Degree
Convergys May 2015 - Present
Convergys March 2012 - May 2015
Subway September 2004 - March 2012
Skills
Microsoft Word, Microsoft Office, Microsoft Excel
Education
Northern Kentucky University 2006 — 2010
Bachelor of Science, Marketing
Cengage Learning September 2014 - Present
Convergys November 2011 - September 2014
Convergys September 2011 - November 2011
Convergys April 2011 - September 2011
Cincinnati Bengals June 2010 - January 2011
Northern Kentucky University 2010 - 2010
Skills
Leadership, Time Management, Customer Service, Social Networking, Training, Microsoft Office, Sales
Education
Northern Kentucky University 2006 — 2010
BS, Sports Business
StarTek November 2012 - Present
Total Quality Logistics 2011 - 2012
Convergys 2009 - 2011
Skills
Troubleshooting, Computer Hardware, Computer Repair, Computer Maintenance, Networking, Wireless Networking, Citrix, Transportation, Logistics, Microsoft Exchange, 3PL, Customer Service, Shipping, Software Documentation, Windows 7
Education
Northern Kentucky University 2004 — 2020
Bachelor of Applied Science (BASc), Computer Science
Total Quality Logistics October 2011 - Present
Convergys July 2010 - October 2011
Convergys December 2009 - July 2010
Skills
3PL, Freight Brokerage, Truckload, LTL, Freight, FTL, Transportation, Logistics Management, Trucking, Logistics, Transportation..., Reefer, Flatbed, Tape Management, Shipping, Computers, Microsoft Office
Education
Northern Kentucky University 2004 — 2019
Bachelor's degree, Computer Science
Fifth Third Bank March 2015 - Present
Fifth Third Bank July 2013 - February 2015
Fifth Third Bank April 2011 - June 2013
Fifth Third Bank November 2008 - March 2011
Fifth Third Bank October 2007 - October 2008
Siemens September 2006 - October 2007
Convergys May 1996 - September 2006
Skills
Six Sigma, PMP, ITIL Certified, Metrics, Process Improvement, SDLC, PMO, Business Process..., Vendor Management, Business Analysis, Project Portfolio..., Release Management, ITIL, Project Management, Change Management, Software Project..., IT Service Management, Visio, Requirements Analysis, Program Management
Education
Northern Kentucky University 1993 — 1998
Information Systems, Business Administration
Northern Kentucky University
Citizen Star Home Center, LLC March 2010 - Present
Rapid Mortgage July 2009 - September 2010
The Reserve Piano Lounge November 2006 - November 2009
Convergys September 2008 - December 2008
Outback Steakhouse October 1997 - October 2006
Kentucky Speedway April 2002 - September 2006
Skills
Recruiting, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Event Planning, Outlook, Social Media, Microsoft Word, Marketing, Loans, Mortgage Lending, Leadership
Education
Northern Kentucky University
Bachelors of Science, Business Management / Business Administration
Scott High School 1996 — 1999
trustaff May 2015 - Present
Payroll Partners, Inc June 2013 - November 2014
Convergys October 2012 - June 2013
Remke Markets May 2006 - June 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Time Management, PowerPoint, Microsoft Word, Social Media, Leadership, Public Speaking, Marketing
Education
Northern Kentucky University 2015 — 2017
Master of Business Informatics
Spring Hill College 2007 — 2011
Bachelor of Arts, History and International Studes
Convergys September 2013 - Present
Ashland, Inc. March 2012 - September 2013
Ashland, Inc. May 2010 - March 2012
Ernst & Young LLP January 2004 - May 2010
Skills
Auditing, Sarbanes-Oxley, Sarbanes-Oxley Act, Accounting, Financial Reporting, GAAP, Financial Statements, US GAAP, Financial Accounting, SEC filings, Internal Controls
Education
Northern Kentucky University 1999 — 2003
BS, Accounting
St. Elizabeth Healthcare March 2009 - Present
Barefoot February 2007 - February 2009
Saatchi & Saatchi X March 2006 - February 2007
Convergys July 2001 - August 2005
FS Creations, Inc. August 1999 - July 2001
Skills
Marketing Communications, Project Management, Strategy, Management, Social Media Marketing, Advertising, Marketing Strategy, Digital Marketing, Strategic Communications, Marketing, Event Planning, Strategic Planning, Event Management, Integrated Marketing, Email Marketing, Corporate Communications, Leadership, Market Research, Editing
Education
Regis University 2003 — 2005
MBA, Master Business Administration
Northern Kentucky University 1995 — 2000
BA, Graphic Design & Marketing
Abercrombie & Fitch June 2014 - Present
University of Cincinnati October 2011 - Present
Macy's October 2006 - October 2011
Convergys September 2006 - October 2007
Skills
Information Technology, Auditing
Education
Northern Kentucky University 2002 — 2008
Masters, Business Administration, Information Systems, Health Informatics, Information Security
Cincinnati May 2013 - Present
Convergys June 2007 - May 2013
Great American Insurance 2002 - 2007
Dow Corning 1987 - 2002
EDS Group 1985 - 1987
Michigan State University 1980 - 1983
Skills
Management, Cisco Technologies, Vendor Management, Data Center, Active Directory, Disaster Recovery, ITIL, Windows Server, VPN, Service Delivery, Firewalls, VMware, Network Security, Routers, Servers, IT Management, SDLC, WAN, CCNA, IT Service Management, VoIP, Process Improvement, Telecommunications, Security, Call Centers, Network Architecture, Business Analysis, Network Administration, Troubleshooting, Integration, Infrastructure, Networking, Switches, Routing, Technical Support, Managed Services, Virtualization, Operating Systems, Sla, Information Technology, Governance, IT Operations, CISSP, Cisco IOS, DHCP, DNS, Incident Management, System Deployment
Education
Northern Kentucky University 2002 — 2005
Bachelor of Arts (B.A.), Organizational Leadership / IT, 4.0 GPA
Fidelity Investments March 2006 - Present
Fifth Third Bank January 2003 - March 2006
Cadence Network August 2000 - January 2003
Convergys May 1999 - August 2000
Great American Insurance May 1998 - May 1999
Education
Thomas More College 2003 — 2004
Masters, Business Administration
Northern Kentucky University 1998 — 2001
Bachelors of Science, Computer Science
The David J. Joseph Co. January 2013 - Present
Convergys August 2006 - January 2013
Logicalis September 2004 - August 2006
Cincinnati Bell Telephone 1997 - 2004
Skills
CCNP, Network Security, Cisco Technologies, Cisco IOS, WAN, CCNA, Data Center, CCNP Security, Cisco Nexus
Education
Northern Kentucky University 1986 — 1991
BS, Computer Science
Microsoft May 2004 - Present
BroadJump Inc. 1999 - 2003
Entek 1995 - 1997
Convergys May 1989 - September 1995
Skills
Software Engineering, Program Management, Agile Methodologies, C#, Testing, Mobile Devices, Software Development, Microsoft SQL Server, XML, Windows, Multithreading, Enterprise Software, Distributed Systems, Web Services, Software Design, Software Project..., Scrum
Education
Northern Kentucky University 1987 — 1991
BS, Computer Science
Campbell County High School
Convergys December 2014 - Present
Convergys January 2012 - December 2014
Convergys March 2011 - January 2012
Convergys September 2007 - March 2011
Convergys August 2003 - August 2007
Convergys August 2000 - July 2003
Education
Northern Kentucky University 1999 — 2001
Bachelors, Computer Science and Math
Purdue University 1997 — 1999
TEKsystems March 2014 - Present
CH Mack, Inc. September 2011 - October 2013
Ascendum Solutions July 2011 - September 2011
Centric Consulting August 2009 - June 2011
Convergys September 1995 - July 2009
American Computer Technology September 1983 - September 1995
Skills
Business Analysis, Software Documentation, Software Development, Oracle, Requirements Analysis, SQL, Requirements Gathering, Quality Assurance, Business Intelligence, SDLC, Training, Business Process, Process Improvement, Integration
Education
Northern Kentucky University 1979 — 1983
BS, Computer Science
Purcell Marian High School 1975 — 1979
Nativity Grade School
Kroger November 2010 - Present
Convergys September 2008 - July 2009
Convergys 1985 - 2007
Convergys April 1998 - December 2006
cbis 1985 - 2000
Skills
Retail Operations..., Business Analysis, Program Management, Requirements Gathering, Forecasting, Software Documentation, Management, Customer Service, CRM, Account Management, Telecommunications, Testing, Vendor Management, Process Improvement, SDLC, Cross-functional Team..., Business Process..., Project Management, Requirements Analysis, Change Management, Team Leadership, Business Intelligence, Analysis, Business Process, Software Project..., Team Management, Leadership, Team Building, Agile Methodologies, IT Management, Budgets, Project Planning, Quality Assurance
Education
Northern Kentucky University 1980 — 1984
Bachelor of Arts, English
Convergys 1979 - 2007
Education
Northern Kentucky University 1980 — 1985
EMC February 2007 - Present
Convergys 1987 - 2003
Skills
PMP, Six Sigma, Release Management, ITIL, Data Center, Requirements Gathering, Project Planning, Process Improvement, Integration, Application Development, Change Management, Documentation, Team Leadership, Resource Management, Mentoring, Telecommunications, Operations Management, Vendor Management, Requirements Analysis, SDLC, Software Documentation, Software Project..., Solution Architecture
Education
Northern Kentucky University 1977 — 1982
B.S, Public Administration
Vantiv June 2014 - Present
Vantiv July 2013 - June 2014
Vantiv March 2012 - July 2013
Fifth Third Processing Solutions January 2011 - March 2012
Fifth Third Bancorp June 2009 - January 2011
TEKsystems April 2008 - June 2009
Convergys October 2002 - November 2007
Professional Data Resources October 1996 - October 2002
Self Employed August 1995 - October 1996
Cincinnati Bell Information Systems January 1991 - August 1995
Skills
Software Development, Unix, Databases, Object Oriented Design, C++, Program Management, C, Telecommunications, Distributed Systems, Analysis, OOP, User Interface Design, Leadership, Windows, Training, SDLC, Agile Methodologies, Requirements Analysis, Enterprise Architecture, SQL
Education
Northern Kentucky University 1982 — 1986
Bachelor of Science, Computer Sciences, Mathematics
Northern Kentucky University August 2014 - Present
Northern Kentucky University March 2013 - Present
INROADS, Inc. October 2009 - March 2013
INROADS, Inc April 2006 - October 2009
SUMA 2005 - 2006
Lincoln Crawford Nursing & Rehabilitation Center 2002 - 2003
Convergys October 1997 - December 2001
Skills
Recruiting, Talent Management, Interviews, Human Resources, Strategy, Talent Acquisition, Program Management, Leadership Development, Management, Strategic Planning, Fundraising, Leadership, Public Speaking, Nonprofits, Event Planning, Coaching, Community Outreach, Conflict Resolution, Microsoft Office, Organizational...
Education
Northern Kentucky University 2014 — 2015
Industrial Psychology Certificate, Industrial and Organizational Psychology
Northern Kentucky University 2010 — 2014
Master of Arts in Integrative Studies, Industrial and Organizational Psychology & Public Administration
Union Institute & University 1999 — 2001
BA, Communications
Fifth Third Bank September 2011 - Present
Cardinal Solutions Group September 2007 - September 2011
Fifth Third Bank 2007 - September 2011
Convergys July 2001 - September 2007
Skills
Java Application..., Object Oriented Design, Wicket, Spring, Spring MVC, Hibernate, JMS, JTA, DB2, Apache Ivy, Maven, JUnit, Mockito, Java Enterprise Edition, Architectures, Continuous Integration, Java
Education
Northern Kentucky University 1997 — 2001
Bachelor's, Computer Science, Mathematics
Convergys ManagerDelta Air Lines1994 - 2005
Education
Northern Kentucky University
Convergys February 2006 - Present
Skills
Accounting
Education
Northern Kentucky University 2007 — 2008
Masters, Accounting
Thomas More College 2003 — 2007
Convergys August 2004 - Present
Tupperware December 2002 - August 2004
Publix October 2002 - December 2002
Sprint February 1990 - May 2002
Makro January 1989 - February 1990
Clopay Corporation September 1980 - January 1989
Skills
HP-UX, RedHat, AIX, RHEL, Shell Scripting, Red Hat Linux, Unix Administration, Clustering, System Administration, Veritas, NFS, Operating Systems, Servers, Unix, HP, Unix Shell Scripting, Patch Management, Linux server..., SSH, Disaster Recovery, Veritas Cluster Server, Cluster, Linux System..., Requirements Analysis, Technical Support, Process Improvement, ITIL, Integration
Education
Northern Kentucky University 1978 — 1982
AAS, Computer Science
The E.W. Scripps Company March 2014 - Present
Northern Kentucky University August 2008 - February 2014
Convergys March 2011 - January 2014
Citi Group August 2007 - March 2011
Citigroup September 2000 - August 2007
Citi 1998 - 2001
Citi 1996 - 1999
Skills
Training, Leadership Development, Leadership, Organizational..., Strategy, Coaching, Marketing, Program Management, Team Building, Performance Management, Management, Strategic Planning, Change Management, E-Learning, Sales, Event Management, Employee Training, Sales Management, Project Planning, Software Documentation, Budgets, Instructional Design, Curriculum Design, Talent Management, Public Speaking, Executive Coaching, Employee Engagement, Employee Relations, Customer Service, Organizational..., Training Delivery
Education
Northern Kentucky University 2005 — 2008
Master of Business Administration, Business
Northern Kentucky University 1986 — 1990
Bachelor of arts, Speech Communication
Cincinnati Financial Corporation Java DeveloperCincinnati Financial Corporation2008 - Present
Convergys 1990 - 2007
Education
Northern Kentucky University 1986 — 1991
Toyota Motor Engineering and Manufacturing North America (TEMA) January 2013 - Present
Toyota January 1999 - December 2012
Convergys May 1985 - December 1998
Skills
PeopleSoft, Microsoft SQL Server, Toyota Production System, Oracle, Software Compliance, Unix, Manufacturing, ETL, COBOL, Toyota Way, Inventory, Automotive, License Management, JIT
Education
Northern Kentucky University 1981 — 1985
B.S., Computer Science and Math
University of Dayton 1980 — 1981
None, Computer Science, Math
Lloyd High School 1976 — 1980
Talbert House October 2013 - Present
Community Mental Health Center, Inc January 2013 - October 2013
Convergys August 2010 - January 2011
U.S. Census Bureau April 2010 - July 2010
Bader Company April 2010 - June 2010
Walgreens Take Care Clinic October 2009 - April 2010
American Cancer Society October 2007 - July 2009
Bob Bader Company January 2006 - October 2007
Office Team at Bader Company August 2005 - January 2006
SOA Watch February 2005 - June 2005
Skills
Fundraising, Community Outreach, Social Networking, Small Group Counseling, Empathy, Individual Counselling, Mindfulness, REBT, CBT, Progress Notes, Crisis, Community Development, Conflict Resolution, Editing, Mental Health, Facebook
Education
Northern Kentucky University 2011 — 2013
Master of Science (MS), Clinical Mental Health Counseling
University of Kentucky 2000 — 2001
MA, International Politics, Diplomacy and Conflict Resolution
University of Evansville 1991 — 1995
BA, International Studies
Convergys
Skills
Employee Engagement, Coaching
Education
Northern Kentucky University
84.51˚ June 2015 - Present
Fifth Third Bank March 2014 - June 2015
Centric Consulting January 2013 - March 2014
Convergys January 2011 - January 2013
Northern Kentucky University April 2007 - January 2011
Convergys August 1997 - December 2004
Skills
SDLC, Software Project..., PMP
Education
Wright State University 1995 — 1997
MBA, Information Systems
Northern Kentucky University 1990 — 1995
BS, Information Systems
Career Transition November 2008 - Present
Advanced Handling Systems 2007 - 2008
Convergys 1998 - 2004
Mercantile Stores 1979 - 1998
Skills
Financial Analysis, Variance Analysis, Financial Reporting, General Ledger, Process Improvement, Forecasting, Managerial Finance, Budgets, Strategic Financial..., Cash Flow, Sarbanes-Oxley Act, Accounts Payable, Cost Accounting, Financial Accounting, Cash Management, Internal Controls, Account Reconciliation, Accounts Receivable, Strategic Planning, Management, Financial Planning
Education
Northern Kentucky University
Amazon.com May 2012 - Present
Jared Presley Studio January 2011 - Present
Convergys August 2011 - May 2012
Kenton County Public Library January 2012 - April 2012
Amazon.com July 2010 - March 2011
US Census Bureau April 2010 - June 2010
Larosa's Pizzeria May 2005 - May 2009
Skills
Microsoft Office, Prezi, Adobe Reader, Adobe Software, Photography, Photoshop, Digital Photography, Guitarist, Musicianship, Lightroom, Musicians, Illustrator, Music, Adobe Acrobat, Adobe Creative Suite, Recording, Mac, After Effects, Video Editing, CSS, Art, InDesign, Creative Writing, Videography, Copy Editing, Video Production, Social Media, Web Design, Graphic Design, Image Editing, Final Cut Pro, Premiere, Proofreading, Editing, Audio Editing, Dreamweaver, WordPress, Microsoft Word, Guitar, HTML, Interviews, Blogging
Education
University of Kentucky 2011 — 2013
Master's degree, Library and Information Science
Northern Kentucky University 2004 — 2009
BA, Art
Lawrenceburg High School
Vega Americas, Inc. January 2010 - Present
Convergys June 1998 - December 2008
Convergys June 1989 - May 1998
Campbell County Equipment April 1986 - May 1989
Education
Northern Kentucky University 1985 — 1987
Engineering Technology
Progress Rail Services October 2013 - Present
Convergys January 2009 - October 2013
Apex Technology May 2005 - June 2008
Securitas August 2004 - March 2005
Skills
DNS, Call Centers, SharePoint, Management, Leadership, Troubleshooting
Education
Lincoln College of Technology 2011 — 2013
Associate of Science (A.S.), Computer Networking & Security
Northern Kentucky University 2007 — 2012
In Progress, Computer Science/Industrial Machanics
Fifth Third Bank December 2014 - Present
Fifth Third Bank December 2012 - December 2014
Fifth Third Bank March 2012 - December 2012
Total Quality Logistics August 2010 - February 2012
The Paragon Financial Group, MassMutual January 2009 - August 2010
Wholesome Pet Distributing Inc June 2007 - September 2008
Convergys 2005 - 2007
Skills
Insurance, Business Planning, Customer Service, Customer Relations, PowerPoint, Word, Excel, Logistics, FHA, HAMP, VA loans, HAFA, Microsoft Excel, Mortgage Servicing, USDA, Training, Microsoft Word, Selling, Financial Analysis, Analysis
Education
Northern Kentucky University 2014 — 2016
Master's degree, Executive Leadership and Organizational Change
Xavier University 2002 — 2007
BSBA, Finance
Convergys September 1998 - Present
Convergys February 1988 - September 1998
Skills
Marketing Research, Operations Management, Customer Experience, Market Research, Analytics, BPO, Call Center, Customer Satisfaction, Segmentation, Vendor Management, Data Analysis, Competitive Analysis, CRM, Cross-functional Team..., Marketing Strategy, Competitive Intelligence, Customer Insight, P&L Management, Strategy
Education
Northern Kentucky University 1983 — 1987
B.S., Marketing
GCHS
GCHS
Banasch's Fabrics October 2009 - Present
Cintas May 2007 - April 2010
UBS Wealth Management April 2006 - May 2007
Amerigroup Financial September 2004 - April 2006
Banaschs November 2001 - September 2004
Fidelity Mortgage May 1998 - November 2001
Convergys 1996 - May 1998
Education
Northern Kentucky University 1988 — 1993
Bachelor, Business Management
ElectricMasters, Inc February 2001 - Present
Convergys May 1984 - February 2001
Total Transportation Services September 1981 - May 1984
Skills
Project Management, Software Development, Estimating, Management, Change Management, Renovation, Construction Management, Software Installation, Subcontracting, Program Management, Purchasing, Project Estimation, Team Building, Contract Negotiation, Contract Management, Team Leadership, Process Scheduler, Customer Service, Sales Management, Telecommunications, Process Improvement, Value Engineering, Account Management, Electricians, Restoration, Troubleshooting, Contractors, Project Control, Construction, Team Management, Project Planning, Proposal Writing, Strategic Planning
Education
Xavier University 1985 — 1987
master's level courses in management finance and accounting
Northern Kentucky University 1979 — 1984
BS, Computer Science
Convergys July 2010 - Present
Convergys December 2009 - July 2010
Unique Courier Service May 2008 - November 2009
Education
Northern Kentucky University 2004 — 2008
In progress, Computer Science
Pomeroy 2011 - Present
Pomeroy 2010 - 2011
Convergys 2009 - 2010
Convergys 2005 - 2008
Convergys 2001 - 2005
Skills
Contract Negotiation, Contract Management, Contractual Agreements, Contract Law, Microsoft Word, Microsoft Excel, Microsoft Office, WebEx, Nitro, SharePoint, Access, Project Management, Business Analysis, Technical Support
Education
Northern Kentucky University 1994 — 2000
Bachelor of Science (BS), Information Systems
Convergys December 2004 - Present
Convergys February 1996 - December 2004
Convergys February 1995 - February 1996
The Answer Group, LLC November 1990 - February 1995
SPAR/Burgoyne August 1979 - November 1990
Education
Northern Kentucky University 1980 — 1985
Bachelor of Science (B.S.), Marketing
Convergys March 2003 - Present
Convergys 1998 - 2001
Convergys 1997 - 1998
Alliance Research, Inc 1989 - 1996
Skills
Marketing Research, Analytics, Quantitative Research, Customer Insight, Market Research
Education
Northern Kentucky University 1989 — 1994
B.A., Psychology / Marketing, Magna cum laude
Dell May 2008 - Present
Convergys February 2007 - May 2008
Xerox July 2003 - January 2007
Pomeroy IT Solutions June 1999 - February 2003
Skills
Backup Exec, Dell PowerEdge Servers, A+ Certified, Windows 7, Windows Server 2003, Windows XP Professional, Cisco Switches, Windows Server, XP, Servers, Hardware, Technical Support, Software Installation, Cisco Nexus, Network Administration, Help Desk Support, Laptops, Printers, Microsoft Certified..., Switches, VMware, Virtualization, Disaster Recovery, Active Directory, Dell Computers, Windows XP
Education
Northern Kentucky University 1995 — 2014
Communications
Northern Kentucky University
Richards Industries January 2006 - Present
Worley Plumbing Supply September 2003 - January 2006
Mutual Manufacturing & Supply Company April 2001 - September 2003
Convergys September 1997 - April 2001
Skills
New Business Development, International Sales, Sales Management, Key Account Management, Product Development, Negotiation, Strategic Planning, Valves, International Business, Marketing Strategy, Lean Manufacturing, Marketing, Inventory Management, Process Improvement, Microsoft Office, Sales Operations, Account Management, Marketing Communications, Direct Sales, Customer Service, Key Account Development, Manufacturing, Sales
Education
Northern Kentucky University 1994 — 1998
Bachelor, Communication
Pomeroy May 2014 - Present
Fifth Third Bank January 2010 - May 2014
Convergys August 2007 - October 2009
Skills
Process Improvement, Technical Support, Computer Hardware, Customer Satisfaction, Call Centers, Troubleshooting, Windows 7, Cosmetology, Customer Service, Communication, Leadership
Education
Northern Kentucky University 2011 — 2015
Computer Information Technology
Brown Mackie College of Northern Kentucky 2008 — 2010
Associates, Information Technology
CNBS Software May 2013 - Present
Luxottica Retail September 2008 - May 2013
Makino May 1998 - September 2008
Cognis February 1997 - May 1998
SDRC August 1986 - February 1997
Convergys April 1995 - October 1995
Skills
SAP, ABAP, ERP, SAP R/3, IDOC, SAP Implementation, SAP ERP, Business Process, SAP PI, Business Objects, CRM, SAP Netweaver, SD, Integration, SDLC, SAP XI, EDI, Web Development, SAP BW, Requirements Analysis, Business Intelligence, Golf, SAP MM, Data Warehousing, SAP BI, IT Project Leadership, Business Analysis
Education
Northern Kentucky University 1983 — 1988
Bachelor's degree, Computer Science
RDI Marketing Services September 2013 - Present
Convergys October 2008 - September 2013
Comair May 2004 - October 2008
Skills
Customer Service, Microsoft Excel, Microsoft Office, Operations Management, Process Improvement, Process Scheduler, Leadership, Team Building, Account Management, Management, Microsoft Word, Outlook, Sales, Data Analysis, Forecasting, Marketing, Time Management, Training
Education
Northern Kentucky University 2002 — 2004
General, General
Directions Research, Inc. May 2010 - Present
Convergys 2005 - 2010
Catalina Marketing Research Solutions 1997 - 2005
Education
Northern Kentucky University 1996 — 2000
BS, Computer Science & Mathematics
Kroger November 2010 - Present
Kroger August 2008 - November 2010
Convergys March 2008 - August 2008
Speedway SuperAmerica LLC August 2007 - February 2008
Education
Northern Kentucky University 2001 — 2003
not completed, Accounting
East Jessamine High School 1997 — 2001
Diploma, General
Connie Coots Agency August 2013 - Present
Convergys January 2012 - Present
BCG Terminal Funding Company December 2008 - 2011
Education
Northern Kentucky University
Pomeroy June 2015 - Present
Horseshoe Cincinnati Casino April 2013 - Present
Cincinnati Horseshoe Casino August 2012 - April 2013
Convergys January 2008 - August 2012
Convergys May 2007 - January 2008
Convergys December 2000 - May 2007
Convergys January 1997 - December 2000
Convergys November 1994 - January 1997
Convergys March 1988 - November 1994
Education
Northern Kentucky University 1986 — 2009
Bachelors, Organizational Leadership
Holy Cross High School 1981 — 1985
High School Diploma
St. Augustine 1973 — 1980
JPMorgan Chase 2010 - 2013
NorthgateArinso 2007 - 2013
Convergys October 2007 - October 2008
Convergys 2007 - 2007
Skills
Payroll, HRIS, PeopleSoft, System Administration, Access, Customer Service, SAP, Human Resources, SAP HR, Performance Management, Employee Benefits, Employee Relations, ADP Payroll, Personnel Management, Benefits Administration, Process Improvement, Vendor Management
Education
Northern Kentucky University 1992 — 1998
Bachelors
Vantiv June 2011 - April 2014
Fifth Third Bank April 2007 - June 2011
Convergys April 2002 - April 2007
Skills
Disaster Recovery, Active Directory, SDLC, IT Management, Windows Server, ITIL, Microsoft SQL Server, Business Analysis, SQL, Vendor Management, SharePoint, Troubleshooting, Visio, VMware, Servers, IT Strategy, Requirements Analysis, Business Intelligence, Enterprise Architecture, Process Improvement
Education
Northern Kentucky University 1998 — 2001
Bachelor of Science (B.S.), Information Systems
Convergys 1997 - 2012
Education
Northern Kentucky University
Kentucky Center for Mathematics May 2012 - Present
Convergys July 2007 - July 2009
Convergys January 2002 - June 2007
Skills
Project Management, SDLC, Requirements Analysis, SQL, Management, Technical Support, Software Project..., Process Improvement, IT Service Management, Requirements Gathering, Software Documentation, Business Process, Business Analysis, Troubleshooting, ITIL
Education
Northern Kentucky University 2011 — 2014
Master's Degree, Computer Science
College of Mount Saint Joseph 1974 — 1978
Bachelor of Science (B.S.), Mathematics, Chemistry
Zija International April 2013 - Present
US Bank October 2008 - Present
Bellevue Independent Schools June 2000 - Present
Convergys February 2000 - October 2008
Education
Northern Kentucky University 1995 — 2000
Bachelor of Science (B.S.), Information Technology
Bellevue High School 1990 — 1995
Cincinnati Bell 2010 - 2011
Convergys March 2007 - June 2010
Skills
Web Administrator..., Proficient in Microsoft..., Provided help desk..., Staff Photographer for..., Self Employed for 15..., Solid State Electronics..., Computer Hardware..., Digital Imaging
Education
University of Cincinnati 1979 — 1981
Accounting, 3.3
Northern Kentucky University 1978 — 1979
Accounting / Photography, 2.6
Convergys 1986 - 2012
Education
Southern Ohio College 1982 — 1983
Associates, Information Processing
Northern Kentucky University 1977 — 1978
Bachelor of Arts, Philosophy
University of Kentucky 1971 — 1975
Philosophy
Convergys February 2011 - Present
Convergys March 2006 - February 2011
Convergys October 1997 - March 2006
Skills
Forecasting, Financial Analysis, Hyperion Enterprise, Financial Reporting, Sarbanes-Oxley Act, Cost Accounting, Managerial Finance, Variance Analysis, Strategic Financial..., Accounting, Team Building, General Ledger, Process Improvement, Consolidation, Financial Modeling, PeopleSoft, Finance, Budgets, Microsoft Excel, Business Analysis, Financial Accounting, Internal Controls
Education
Northern Kentucky University 2000 — 2003
Master of Business Administration (M.B.A.)
University of North Carolina at Charlotte 1988 — 1992
Bachelor of Science (B.S.), Accounting
GE December 2014 - Present
Convergys January 2007 - December 2014
Sun Microsystems June 2000 - August 2006
Skills
Unix, Data Center, Storage, Solaris, Disaster Recovery
Education
Northern Kentucky University
Associate's degree, Industrial Electronics Technology/Technician
Cincy Apparel January 2013 - Present
Portrait Innovations August 2012 - January 2013
Delta Air Lines August 2010 - June 2012
Convergys June 2009 - August 2010
Skills
Customer Service, Empathy, Public Speaking, Business Minded, Typing, Microsoft Office, Sales
Education
Northern Kentucky University 2008 — 2009
Scott High School 2004 — 2008
Diploma
Convergys July 2012 - Present
Education
Northern Kentucky University 2004 — 2010
Bachelor of Science, Business, Management, Marketing, and Related Support Services
Paycor September 2013 - Present
Tolt Service Group July 2012 - Present
Convergys June 2010 - July 2011
Tropicana Casino & Resort January 2008 - November 2008
Skills
COBOL, Microsoft SQL Server, SQL DB2, SQL
Education
Northern Kentucky University 1995 — 2001
Bachelor of Science (BS), Information Technology
Tune Belt August 2012 - Present
Legacies January 2010 - July 2012
Sibcy Cline Realtors 2005 - 2011
Coldwell Banker 2003 - 2005
Contract Professionals 2002 - 2003
AT&T 1994 - 1996
Convergys 1993 - 1994
Roto-Rooter Plumbing and Drain Service 1991 - 1993
Cincinnati Bell January 1988 - 1992
Skills
Customer Service, Marketing Strategy, Sales, Management, Microsoft Excel, Social Media, Marketing Communications, PowerPoint, Microsoft Word, Microsoft Office, Merchandising, Horticulture, Real Estate, Interior Design, Home Staging
Education
Northern Kentucky University 1986 — 1990
BS Marketing, Marketing/Marketing Management, General, 3.7 GPA Major, 3.5 GPA overall
Convergys 2010 - 2014
National Business Advertising,Inc. 2006 - 2010
Target Marketing, Inc. 1998 - 2006
Skills
Online Advertising, Print Advertising, Broadcast Media Sales, Sales, Negotiation, Marketing, CRM, Marketing Strategy, Sales Management, B2B, New Business Development, Customer Service, Team Player
Education
Northern Kentucky University
Bachelor of Arts (B.A.), Communication and Media Studies