Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Marce Brown Marce Brown's Convergys Experience November 2011 - Present
Job Director, Program Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2011 - Present
Aditya Birla Minacs May 2010 - November 2011
Aditya Birla Minacs April 2008 - May 2010
Aditya Birla Minacs October 2007 - April 2008
Aditya Birla Minacs October 2006 - October 2007
Aditya Birla Minacs 2002 - 2006
Pitney Bowes Management Services 2002 - 2003
Aditya Birla Minacs 1998 - 2002
The Oakland Press Newspaper 1993 - 1998
Skills
New Business Development, Contact Centers, Relationship Management, BPO, Process Improvement, Strategic Planning, Team Leadership, CRM, Telecommunications, Program Management, Change Management, Team Management, Leadership, Strategy, Management, Contract Negotiation, Service Delivery, Call Centers, Business Strategy, Business Analysis, Outsourcing, Performance Management, Account Management, Customer Satisfaction, Start-ups, Human Resources, Project Management, Integration
Education
Oakland University 1992 — 1995
Communications
Roscommon High School
Convergys November 2011 - Present
Aditya Birla Minacs May 2010 - November 2011
Aditya Birla Minacs April 2008 - May 2010
Aditya Birla Minacs October 2007 - April 2008
Aditya Birla Minacs October 2006 - October 2007
Aditya Birla Minacs 2002 - 2006
Pitney Bowes Management Services 2002 - 2003
Aditya Birla Minacs 1998 - 2002
The Oakland Press Newspaper 1993 - 1998
Skills
New Business Development, Contact Centers, Relationship Management, BPO, Process Improvement, Strategic Planning, Team Leadership, CRM, Telecommunications, Program Management, Change Management, Team Management, Leadership, Strategy, Management, Contract Negotiation, Service Delivery, Call Centers, Business Strategy, Business Analysis, Outsourcing, Performance Management, Account Management, Customer Satisfaction, Start-ups, Human Resources, Project Management, Integration
Education
Oakland University 1992 — 1995
Communications
Roscommon High School
Dawn Shackley Dawn Shackley's Convergys Experience April 2007 - December 2007
Job Agency Account Specialist l Retargeting Expert l SAAS Professional l Digital Advertising Expert at AdRoll
Industry Marketing and Advertising
Experience
AdRoll March 2015 - Present
AdRoll.com December 2013 - March 2015
Focus Services June 2005 - November 2013
Convergys April 2007 - December 2007
Days Inn June 2006 - August 2006
Skills
Sales, Customer Satisfaction, Management, Customer Service, Account Management, Social Media Marketing, Salesforce.com, CRM, Marketing, Marketing Strategy, Advertising, Online Marketing, Leadership, Operations Management, Workforce Management, Troubleshooting, Team Leadership, Training, Process Improvement, Performance Management, Call Centers, Team Building, Online Advertising, Lead Generation, Business Development, Direct Sales, Strategy, Sales Management
Education
Weber State University 2013 — 2017
Ogden-Weber Applied Technology College
AdRoll March 2015 - Present
AdRoll.com December 2013 - March 2015
Focus Services June 2005 - November 2013
Convergys April 2007 - December 2007
Days Inn June 2006 - August 2006
Skills
Sales, Customer Satisfaction, Management, Customer Service, Account Management, Social Media Marketing, Salesforce.com, CRM, Marketing, Marketing Strategy, Advertising, Online Marketing, Leadership, Operations Management, Workforce Management, Troubleshooting, Team Leadership, Training, Process Improvement, Performance Management, Call Centers, Team Building, Online Advertising, Lead Generation, Business Development, Direct Sales, Strategy, Sales Management
Education
Weber State University 2013 — 2017
Ogden-Weber Applied Technology College
Erik Patterson Erik Patterson's Convergys Experience December 2011 - May 2012
Job Technical support at Unisys
Industry Information Technology and Services
Experience
Unisys June 2012 - Present
Convergy's December 2011 - May 2012
Skills
Troubleshooting, Windows 7, Windows XP, Computer Hardware, Operating Systems, Software Documentation, Microsoft Exchange, Call Centers, Cisco Technologies, Windows, IT Operations, Service Desk, Technical Support, VMware, Virtualization, Process Improvement, Hardware, Disaster Recovery, Integration, Requirements Analysis, Active Directory, Service Delivery, IT Service Management, ITIL, Outsourcing, Servers, Vendor Management, Windows Server
Education
Ogden-Weber Applied Technology College 2010 — 2013
Information Technology
Unisys June 2012 - Present
Convergy's December 2011 - May 2012
Skills
Troubleshooting, Windows 7, Windows XP, Computer Hardware, Operating Systems, Software Documentation, Microsoft Exchange, Call Centers, Cisco Technologies, Windows, IT Operations, Service Desk, Technical Support, VMware, Virtualization, Process Improvement, Hardware, Disaster Recovery, Integration, Requirements Analysis, Active Directory, Service Delivery, IT Service Management, ITIL, Outsourcing, Servers, Vendor Management, Windows Server
Education
Ogden-Weber Applied Technology College 2010 — 2013
Information Technology
Dmitry Igumnov Dmitry Igumnov's Convergys Experience February 2006 - May 2007
Job Service Worker at Royal Alexandra Hospital
Industry Hospital & Health Care
Experience
Alberta Health Services December 2013 - Present
RGIS February 2012 - February 2014
RGIS November 2011 - January 2012
RGIS July 2008 - November 2011
RGIS February 2008 - July 2008
Convergys February 2006 - May 2007
Skills
Retail, Warehousing, Time Management, Merchandising, Technical Support, Customer Service, Inventory Management, Recieving, Troubleshooting, Teamwork
Education
Novosibirsk State University (NSU) 2000 — 2004
Bachelor of Science (BSc), Applied Mathematics and Informatics
Alberta Health Services December 2013 - Present
RGIS February 2012 - February 2014
RGIS November 2011 - January 2012
RGIS July 2008 - November 2011
RGIS February 2008 - July 2008
Convergys February 2006 - May 2007
Skills
Retail, Warehousing, Time Management, Merchandising, Technical Support, Customer Service, Inventory Management, Recieving, Troubleshooting, Teamwork
Education
Novosibirsk State University (NSU) 2000 — 2004
Bachelor of Science (BSc), Applied Mathematics and Informatics
Bill Plumstead Jr.'s Convergys Experience 1983 - 2006
Job NDT Level III at PQT Services Company (An Applied Technical Services Company)
Industry Professional Training & Coaching
Experience
PQT Services Company (An Applied Technical Services Company) January 2014 - Present
ASNT Northeast Florida Section June 2011 - Present
ASTM International January 2014 - Present
ASTM International January 2010 - December 2013
PQT Services, Inc. December 2004 - December 2013
Applied Technical Services, Inc. April 2006 - December 2009
Convergys 1983 - 2006
IMA Plus 1994 - 1996
Skills
Testing, Quality Management, Military, NDT, Training, Aerospace, Magnetic Particle..., Liquid Penetrant Testing, Radiographic Testing, ASNT, ASTM, Manufacturing, Quality Assurance, Inspection, Engineering, Quality System, RT, Ultrasonics, Supervisory Skills, Welding, Petrochemical, Quality Control, Construction, Program Management, Materials, UT, Metal Fabrication, Eddy Current, ISO, Leadership, Piping, VT, Pipelines, Root Cause Analysis, Nuclear, Power Generation, Energy, Continuous Improvement, Coatings, Factory, Troubleshooting
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Professional Management
Englewood High School 1980 — 1983
PQT Services Company (An Applied Technical Services Company) January 2014 - Present
ASNT Northeast Florida Section June 2011 - Present
ASTM International January 2014 - Present
ASTM International January 2010 - December 2013
PQT Services, Inc. December 2004 - December 2013
Applied Technical Services, Inc. April 2006 - December 2009
Convergys 1983 - 2006
IMA Plus 1994 - 1996
Skills
Testing, Quality Management, Military, NDT, Training, Aerospace, Magnetic Particle..., Liquid Penetrant Testing, Radiographic Testing, ASNT, ASTM, Manufacturing, Quality Assurance, Inspection, Engineering, Quality System, RT, Ultrasonics, Supervisory Skills, Welding, Petrochemical, Quality Control, Construction, Program Management, Materials, UT, Metal Fabrication, Eddy Current, ISO, Leadership, Piping, VT, Pipelines, Root Cause Analysis, Nuclear, Power Generation, Energy, Continuous Improvement, Coatings, Factory, Troubleshooting
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Professional Management
Englewood High School 1980 — 1983
Daniel Parkins Daniel Parkins's Convergys Experience May 2013 - July 2013
Job Content Strategist at Boostability
Industry Broadcast Media
Experience
Boostability June 2014 - Present
Boostability April 2014 - Present
Antic Solutions February 2014 - Present
Boostability July 2013 - September 2014
Utah Valley Writing Center October 2010 - January 2014
convergys May 2013 - July 2013
Skills
Copywriting, SEO copywriting, Content Strategy, Content Marketing, Editing, Copy Editing, Creative Writing, Employee Training, Academic Tutoring, Blogging, Training, SEO, Content Writing, Proofreading, Technical Writing, Web Content, SEO Copywriting, Social Media Marketing, WordPress, PPC, Online Marketing, Facebook, Social Media
Education
Northwestern University 2014 — 2014
Utah Valley University 2007 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General, 3.5 GPA
Boostability June 2014 - Present
Boostability April 2014 - Present
Antic Solutions February 2014 - Present
Boostability July 2013 - September 2014
Utah Valley Writing Center October 2010 - January 2014
convergys May 2013 - July 2013
Skills
Copywriting, SEO copywriting, Content Strategy, Content Marketing, Editing, Copy Editing, Creative Writing, Employee Training, Academic Tutoring, Blogging, Training, SEO, Content Writing, Proofreading, Technical Writing, Web Content, SEO Copywriting, Social Media Marketing, WordPress, PPC, Online Marketing, Facebook, Social Media
Education
Northwestern University 2014 — 2014
Utah Valley University 2007 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General, 3.5 GPA
Christol Elam Christol Elam's Convergys Experience May 2008 - June 2010
Job Judicial Assisant 6th Circuit Court Oakland County
Industry Judiciary
Experience
6th Circuit Court Oakland County June 2010 - Present
Convergys May 2008 - June 2010
Education
Oakland University 2004 — 2009
Bachelor's degree, Engish
6th Circuit Court Oakland County June 2010 - Present
Convergys May 2008 - June 2010
Education
Oakland University 2004 — 2009
Bachelor's degree, Engish
Precious Rodgers's Convergys Experience June 2008 - April 2009
Job Guest English Teacher / IT Graduate Student
Industry Information Technology and Services
Experience
EPIK (English Program in Korea) February 2015 - Present
Aon Hewitt August 2010 - January 2015
The Walt Disney Company May 2010 - August 2010
Siemens Energy May 2009 - April 2010
Convergys June 2008 - April 2009
Skills
SQL, MySQL, Microsoft Excel, Python, Operating Systems, Visual Basic, Java, HTML, XML, XHTML, DB2, Windows, CICS, SDLC, Relational Databases, Mainframe, SharePoint, Microsoft Word, Visio, PowerPoint, ITIL v3 Foundations..., CSS, C, C++, JavaScript, OOP, .NET, XSL, JSP, PHP, Perl, ABAP, Linux, Unix, Photoshop, COBOL, CGI, AS400 system, Microsoft Office, Self-starter, Self-driven, Time Management, Organized Multi-tasker, Analytical Skills, Problem Solving
Education
Nova Southeastern University 2013 — 2015
Master's degree, Information Technology
University of Central Florida 2005 — 2010
Bachelor of Science (B.S.), Information Technology, 3.4
EPIK (English Program in Korea) February 2015 - Present
Aon Hewitt August 2010 - January 2015
The Walt Disney Company May 2010 - August 2010
Siemens Energy May 2009 - April 2010
Convergys June 2008 - April 2009
Skills
SQL, MySQL, Microsoft Excel, Python, Operating Systems, Visual Basic, Java, HTML, XML, XHTML, DB2, Windows, CICS, SDLC, Relational Databases, Mainframe, SharePoint, Microsoft Word, Visio, PowerPoint, ITIL v3 Foundations..., CSS, C, C++, JavaScript, OOP, .NET, XSL, JSP, PHP, Perl, ABAP, Linux, Unix, Photoshop, COBOL, CGI, AS400 system, Microsoft Office, Self-starter, Self-driven, Time Management, Organized Multi-tasker, Analytical Skills, Problem Solving
Education
Nova Southeastern University 2013 — 2015
Master's degree, Information Technology
University of Central Florida 2005 — 2010
Bachelor of Science (B.S.), Information Technology, 3.4
kevin snyder kevin snyder's Convergys Experience 2001 - 2003
Job AGM at FirstGroup America
Industry Transportation/Trucking/Railroad
Experience
FirstGroup America December 2009 - Present
FirstGroup America November 2008 - December 2009
MV Transportation July 2006 - November 2008
The Goodyear Tire & Rubber Company 2003 - 2006
Convergys 2001 - 2003
HJ Heinz 1990 - 2000
Skills
Transportation..., Transportation, Logistics, Operations Management, Contract Management, Fleet Management, Rail, Freight, Income Statement, Financial Analysis, Customer Service, Process Scheduler, P&L, Negotiation, Supply Chain Management, Warehousing, Project Management, Business Process, Public Transport, Time Management, Management
Education
Ohio Northern University 1980 — 1984
Ohio Northern University BS Accounting Minor Spanish 1980 — 1984
Accounting and Business/Management
FirstGroup America December 2009 - Present
FirstGroup America November 2008 - December 2009
MV Transportation July 2006 - November 2008
The Goodyear Tire & Rubber Company 2003 - 2006
Convergys 2001 - 2003
HJ Heinz 1990 - 2000
Skills
Transportation..., Transportation, Logistics, Operations Management, Contract Management, Fleet Management, Rail, Freight, Income Statement, Financial Analysis, Customer Service, Process Scheduler, P&L, Negotiation, Supply Chain Management, Warehousing, Project Management, Business Process, Public Transport, Time Management, Management
Education
Ohio Northern University 1980 — 1984
Ohio Northern University BS Accounting Minor Spanish 1980 — 1984
Accounting and Business/Management
Mack Harris Mack Harris's Convergys Experience November 2003 - July 2004
Job CNC machinst
Industry Defense & Space
Experience
PCC Structurals, Inc. October 2014 - Present
US Army August 2008 - November 2012
Convergys November 2003 - July 2004
Skills
Automotive, Asset Managment, Bookkeeping, Employee Benefits, Customer Service, Coordination, Cost, Disaster Recovery, Government, Inspection, Invoicing, Knowledge Management, Leadership, Organization, Problem Solving, Strategic Planning, Transportation
Education
Weber State University 2006 — 2007
Engineering
Ogden-Weber Applied Technology College 2001 — 2004
Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
PCC Structurals, Inc. October 2014 - Present
US Army August 2008 - November 2012
Convergys November 2003 - July 2004
Skills
Automotive, Asset Managment, Bookkeeping, Employee Benefits, Customer Service, Coordination, Cost, Disaster Recovery, Government, Inspection, Invoicing, Knowledge Management, Leadership, Organization, Problem Solving, Strategic Planning, Transportation
Education
Weber State University 2006 — 2007
Engineering
Ogden-Weber Applied Technology College 2001 — 2004
Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
Jack Mier Malacat Jack Mier Malacat's Convergys Experience 2008 - 2008
Job Creative Communications / Art Director
Industry Marketing and Advertising
Experience
RISE Therapy Services Inc. September 2009 - Present
Convergys 2008 - 2008
Skills
Sketching, Photoshop, Illustrator, InDesign, Adobe Audition, Video Editing, Rebranding, Advertising, Interior Design, Wardrobing, Karaoke, Baking, Graphic Design, Digital Media
Education
Northwestern University 2010 — 2013
Bachelor of Philosophy, Communication
University of San Jose - Recoletos 2005 — 2008
Bachelor of Arts (B.A.), Mass Communication/Media Studies
RISE Therapy Services Inc. September 2009 - Present
Convergys 2008 - 2008
Skills
Sketching, Photoshop, Illustrator, InDesign, Adobe Audition, Video Editing, Rebranding, Advertising, Interior Design, Wardrobing, Karaoke, Baking, Graphic Design, Digital Media
Education
Northwestern University 2010 — 2013
Bachelor of Philosophy, Communication
University of San Jose - Recoletos 2005 — 2008
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Jennifer Portelli Jennifer Portelli's Convergys Experience November 2005 - June 2010
Job Business Analyst / Taleo System Administrator at FIS
Industry Information Technology and Services
Experience
Fidelity National Information Services January 2014 - Present
Baker Tilly Virchow Krause, LLP September 2013 - December 2013
Lender Processing Services, Inc. (LPS) June 2010 - September 2013
Convergys November 2005 - June 2010
Aon Human Capital Services 2002 - 2005
AT&T 1996 - 2002
Lucent Technologies 1996 - 1996
AT&T 1990 - 1996
Skills
Applicant Tracking..., Process Improvement, HRIS, Vendor Management, Business Analysis, Talent Acquisition, Management, Training, Recruiting, Project Management, Cross-functional Team..., Team Building, System Administration, Onboarding
Education
Stevens Institute of Technology 1998 — 2001
MS, Management w/ a concentration in Project Mgmt.
Nyack College 1994 — 1996
BS, Organizational Management
Fidelity National Information Services January 2014 - Present
Baker Tilly Virchow Krause, LLP September 2013 - December 2013
Lender Processing Services, Inc. (LPS) June 2010 - September 2013
Convergys November 2005 - June 2010
Aon Human Capital Services 2002 - 2005
AT&T 1996 - 2002
Lucent Technologies 1996 - 1996
AT&T 1990 - 1996
Skills
Applicant Tracking..., Process Improvement, HRIS, Vendor Management, Business Analysis, Talent Acquisition, Management, Training, Recruiting, Project Management, Cross-functional Team..., Team Building, System Administration, Onboarding
Education
Stevens Institute of Technology 1998 — 2001
MS, Management w/ a concentration in Project Mgmt.
Nyack College 1994 — 1996
BS, Organizational Management
Andree Harris Andree Harris's Convergys Experience 2004 - 2006
Job Marketing and Recruitment Consultant
Industry Marketing and Advertising
Experience
Brand Momentum Inc. September 2012 - January 2014
TEN81 Lifestyle Inc. September 2012 - January 2014
DealFind.com May 2012 - June 2012
InField Marketing Group March 2010 - May 2012
Creative Image Studios 2009 - 2009
Scotiabank 2007 - 2008
Staples 2006 - 2007
Convergys 2004 - 2006
Prince George Hotel/Cambridge Suites Halifax 2003 - 2004
Prince George Hotel/Cambridge Suites Halifax 2003 - 2004
Skills
Account Management, Social Media, Event Planning, Customer Service, Event Management, Candidate Generation, Talent Pipelining, Talent Acquisition, Qualifying Candidates, Client/Hiring Manager..., Multi-Location..., Behavioral Interviewing, Telephone Interviewing, High-volume Recruiting, Strategic Recruitment..., Staff Development, Staff Retention, Employee Training, Cold Calling, Marketing, Recruiting, Sales, Management, Marketing Strategy, Leadership, Sourcing, Internet Recruiting, Social Networking, Lead Generation, Merchandising, Hiring, Contract Recruitment, Time Management, Recruitment Advertising, Interviews, Training, Technical Recruiting, Employee Relations, Advertising, Creative Direction, Human Resources, Customer Retention, Relationship Marketing, Coaching, CRM, Social Media Marketing, Onboarding, Team Leadership, Brand Management, Building Relationships
Education
Nova Scotia Community College 2002 — 2004
Tourism - Hotel Operations Management
Brand Momentum Inc. September 2012 - January 2014
TEN81 Lifestyle Inc. September 2012 - January 2014
DealFind.com May 2012 - June 2012
InField Marketing Group March 2010 - May 2012
Creative Image Studios 2009 - 2009
Scotiabank 2007 - 2008
Staples 2006 - 2007
Convergys 2004 - 2006
Prince George Hotel/Cambridge Suites Halifax 2003 - 2004
Prince George Hotel/Cambridge Suites Halifax 2003 - 2004
Skills
Account Management, Social Media, Event Planning, Customer Service, Event Management, Candidate Generation, Talent Pipelining, Talent Acquisition, Qualifying Candidates, Client/Hiring Manager..., Multi-Location..., Behavioral Interviewing, Telephone Interviewing, High-volume Recruiting, Strategic Recruitment..., Staff Development, Staff Retention, Employee Training, Cold Calling, Marketing, Recruiting, Sales, Management, Marketing Strategy, Leadership, Sourcing, Internet Recruiting, Social Networking, Lead Generation, Merchandising, Hiring, Contract Recruitment, Time Management, Recruitment Advertising, Interviews, Training, Technical Recruiting, Employee Relations, Advertising, Creative Direction, Human Resources, Customer Retention, Relationship Marketing, Coaching, CRM, Social Media Marketing, Onboarding, Team Leadership, Brand Management, Building Relationships
Education
Nova Scotia Community College 2002 — 2004
Tourism - Hotel Operations Management
Ted Manning's Convergys Experience 1997 - 2002
Job Flow/Logistics Team Member at Target
Industry Real Estate
Experience
Target June 2013 - Present
Looking for RE Appraiser Supervisor January 2013 - Present
Chick-Fil-A Marsh Landing September 2012 - January 2013
Real Property Economics, Inc. 2007 - 2012
Keller Williams First Coast Realty 2006 - 2007
Oakleaf Realty 2003 - 2006
Convergys 1997 - 2002
Skills
Real Property, Brokerage, Foreclosures, Real Estate, Sellers, REO, First Time Home Buyers, Investment Properties, New Home Sales, Condos, Single Family Homes, Investors, Real Estate Transactions, Listings
Education
Nova Southeastern University 1995 — 1997
Master of Business Administration (MBA), Business Administration and Management, General
Target June 2013 - Present
Looking for RE Appraiser Supervisor January 2013 - Present
Chick-Fil-A Marsh Landing September 2012 - January 2013
Real Property Economics, Inc. 2007 - 2012
Keller Williams First Coast Realty 2006 - 2007
Oakleaf Realty 2003 - 2006
Convergys 1997 - 2002
Skills
Real Property, Brokerage, Foreclosures, Real Estate, Sellers, REO, First Time Home Buyers, Investment Properties, New Home Sales, Condos, Single Family Homes, Investors, Real Estate Transactions, Listings
Education
Nova Southeastern University 1995 — 1997
Master of Business Administration (MBA), Business Administration and Management, General
Aylan Shelton's Convergys Experience August 2015 - Present
Job Event Coordinator (Volunteer) Triangle Area at Carolina Boxer Rescue
Industry Individual & Family Services
Experience
Convergys August 2015 - Present
YMCA August 2014 - Present
Carolina Boxer Rescue April 2012 - Present
Krichco Construction Inc February 2004 - August 2008
Skills
Childcare, Community Outreach, Child Development, Customer Service, Teaching, Event Planning, Nonprofits, Volunteer Management, Social Services, Fundraising, Project Management, Microsoft Office, QuickBooks, Quicken
Education
Nova Southeastern University 1998 — 2001
Bachelor of Science (B.S.), Exceptional Student Education
Convergys August 2015 - Present
YMCA August 2014 - Present
Carolina Boxer Rescue April 2012 - Present
Krichco Construction Inc February 2004 - August 2008
Skills
Childcare, Community Outreach, Child Development, Customer Service, Teaching, Event Planning, Nonprofits, Volunteer Management, Social Services, Fundraising, Project Management, Microsoft Office, QuickBooks, Quicken
Education
Nova Southeastern University 1998 — 2001
Bachelor of Science (B.S.), Exceptional Student Education
Helena Lawson Brooks Helena Lawson Brooks's Convergys Experience October 2012 - Present
Job SVP Corporate Development & Real Estate
Industry Outsourcing/Offshoring
Experience
Convergys October 2012 - Present
Convergys July 2010 - October 2012
Convergys May 2008 - July 2010
Convergys January 2007 - May 2008
Convergys January 1990 - November 2006
Macy's, Kelloggs, Hitachi Data Systems, Vanity Fair June 1979 - December 1989
Skills
Outsourcing, CRM, Vendor Management, Analytics, BPO, Offshoring, B2B, Call Center, Workforce Management, Customer Experience, Operations Management, Change Management, Call Centers, Business Process..., Service Delivery, Performance Management, Strategy, Customer Satisfaction, Process Improvement, Cross-functional Team..., Contact Centers, Program Management, Team Management, Business Transformation, Sales, Executive Management, Management, Strategic Planning, Leadership, P&L Management, Business Development, Shared Services, Employee Engagement, Call Center Development, Transition Management, Outsourcing Management, Professional Services, Strategic Partnerships, Due Diligence
Education
Northwestern University
B.A.
University of Illinois at Urbana-Champaign
MBA
Convergys October 2012 - Present
Convergys July 2010 - October 2012
Convergys May 2008 - July 2010
Convergys January 2007 - May 2008
Convergys January 1990 - November 2006
Macy's, Kelloggs, Hitachi Data Systems, Vanity Fair June 1979 - December 1989
Skills
Outsourcing, CRM, Vendor Management, Analytics, BPO, Offshoring, B2B, Call Center, Workforce Management, Customer Experience, Operations Management, Change Management, Call Centers, Business Process..., Service Delivery, Performance Management, Strategy, Customer Satisfaction, Process Improvement, Cross-functional Team..., Contact Centers, Program Management, Team Management, Business Transformation, Sales, Executive Management, Management, Strategic Planning, Leadership, P&L Management, Business Development, Shared Services, Employee Engagement, Call Center Development, Transition Management, Outsourcing Management, Professional Services, Strategic Partnerships, Due Diligence
Education
Northwestern University
B.A.
University of Illinois at Urbana-Champaign
MBA
Sandra Oakley-Andrews Sandra Oakley-Andrews's Convergys Experience September 2002 - April 2013
Job Customer Service Representative at Staples
Industry Retail
Experience
Staples March 2014 - Present
The Chronicle Herald June 2013 - January 2014
Convergys September 2002 - April 2013
Sears Canada September 1995 - September 2000
Skills
Call Centers, Customer Satisfaction, Store Operations, Microsoft Office, Data Entry, Clerical Skills, Social Media, Published Author, Creative Writing, Storytelling, Needlework, Customer Experience, Technical Support, Contact Centers, Customer Service, Telemarketing, Customer Retention, Telephone Skills, Customer Service..., Inbound Marketing, Customer Support, Phone Etiquette, Time Management, Sales, Up-selling
Education
Nova Scotia Community College 1981 — 1983
Retail Management Diploma, Entrepreneurial and Small Business Operations
Dartmouth Academy 1970 — 1976
Grade 12 academic, world economics
Staples March 2014 - Present
The Chronicle Herald June 2013 - January 2014
Convergys September 2002 - April 2013
Sears Canada September 1995 - September 2000
Skills
Call Centers, Customer Satisfaction, Store Operations, Microsoft Office, Data Entry, Clerical Skills, Social Media, Published Author, Creative Writing, Storytelling, Needlework, Customer Experience, Technical Support, Contact Centers, Customer Service, Telemarketing, Customer Retention, Telephone Skills, Customer Service..., Inbound Marketing, Customer Support, Phone Etiquette, Time Management, Sales, Up-selling
Education
Nova Scotia Community College 1981 — 1983
Retail Management Diploma, Entrepreneurial and Small Business Operations
Dartmouth Academy 1970 — 1976
Grade 12 academic, world economics
Michele Griffin Michele Griffin's Convergys Experience 2008 - 2014
Job Vice President Operations at First Data Corporation
Industry Financial Services
Experience
First Data Corporation March 2015 - Present
David's Bridal 2014 - 2015
Convergys 2008 - 2014
American Express 2000 - 2006
American Express 1995 - 2000
Skills
16+ years VP/Director..., Led 1700+ employees in..., Responsible for..., Change agent with..., Instilling..., Strong reputation as..., Process Improvement, Leadership, Program Management, Call Centers, CRM, BPO, Sales, Customer Satisfaction, Training, Telecommunications, Customer Service, Contact Centers, Strategic Planning, Call Center, Strategy, Six Sigma
Education
Nova Southeastern University
Master of Business Administration (MBA)
University of Florida
Bachelor of Science (B.S.), Communications
First Data Corporation March 2015 - Present
David's Bridal 2014 - 2015
Convergys 2008 - 2014
American Express 2000 - 2006
American Express 1995 - 2000
Skills
16+ years VP/Director..., Led 1700+ employees in..., Responsible for..., Change agent with..., Instilling..., Strong reputation as..., Process Improvement, Leadership, Program Management, Call Centers, CRM, BPO, Sales, Customer Satisfaction, Training, Telecommunications, Customer Service, Contact Centers, Strategic Planning, Call Center, Strategy, Six Sigma
Education
Nova Southeastern University
Master of Business Administration (MBA)
University of Florida
Bachelor of Science (B.S.), Communications
Carolyn Laybolt's Convergys Experience 2003 - 2004
Job Manager, IS Learning and Communications
Industry Food Production
Experience
HGS Canada (formerly OLS) May 2012 - May 2015
Centre for Arts and Technology 2010 - 2012
McInnes Cooper 2009 - 2010
RBC Dominion Securities 2004 - 2009
NSCC 2000 - 2005
Convergys 2003 - 2004
Skills
Change Management, Coaching, Training Delivery, Performance Management, Team Leadership, Microsoft Office, Organizational..., Public Speaking, Customer Service, Training, Employee Relations, Recruiting, Leadership, Management, Leadership Development, Call Centers, Human Resources, Process Improvement, Customer Satisfaction, Team Building, Operations Management, Customer Experience, BPO
Education
Nova Scotia Community College
Business Administration and Management, General
Saint Mary's University
Business Adminstration
HGS Canada (formerly OLS) May 2012 - May 2015
Centre for Arts and Technology 2010 - 2012
McInnes Cooper 2009 - 2010
RBC Dominion Securities 2004 - 2009
NSCC 2000 - 2005
Convergys 2003 - 2004
Skills
Change Management, Coaching, Training Delivery, Performance Management, Team Leadership, Microsoft Office, Organizational..., Public Speaking, Customer Service, Training, Employee Relations, Recruiting, Leadership, Management, Leadership Development, Call Centers, Human Resources, Process Improvement, Customer Satisfaction, Team Building, Operations Management, Customer Experience, BPO
Education
Nova Scotia Community College
Business Administration and Management, General
Saint Mary's University
Business Adminstration
Caroline Gates's Convergys Experience 2001 - 2007
Job Human Resources at TransUnion
Industry Financial Services
Experience
TransUnion 2007 - Present
Convergys 2001 - 2007
CIBC 2000 - 2001
Skills
Human Resources, Personnel Management, Talent Management, Talent Acquisition, Onboarding, Interviews, Employee Engagement, Performance Management, Technical Recruiting, Recruiting, HR Consulting, Process Improvement, Applicant Tracking..., Succession Planning, HRIS, Employee Benefits, Workforce Planning, Employee Relations, Organizational..., PeopleSoft, Project Management, Strategic Planning, Health and Safety, Workshop Facilitation, Investigation, Internet Recruiting, Executive Search, Recruitment Advertising, Vendor Management, Pension Administration
Education
Nova Scotia Community College
Human Resources Management, HR
PA
PA
PA
Prince Andrew High School
Saint Mary's University
Bachelor of Arts (B.A.), Psychology
TransUnion 2007 - Present
Convergys 2001 - 2007
CIBC 2000 - 2001
Skills
Human Resources, Personnel Management, Talent Management, Talent Acquisition, Onboarding, Interviews, Employee Engagement, Performance Management, Technical Recruiting, Recruiting, HR Consulting, Process Improvement, Applicant Tracking..., Succession Planning, HRIS, Employee Benefits, Workforce Planning, Employee Relations, Organizational..., PeopleSoft, Project Management, Strategic Planning, Health and Safety, Workshop Facilitation, Investigation, Internet Recruiting, Executive Search, Recruitment Advertising, Vendor Management, Pension Administration
Education
Nova Scotia Community College
Human Resources Management, HR
PA
PA
PA
Prince Andrew High School
Saint Mary's University
Bachelor of Arts (B.A.), Psychology
Beth Ballmann, PMP Beth Ballmann, PMP's Convergys Experience April 2004 - March 2005
Job Project Manager at Optima ECM Consulting
Industry Retail
Experience
Optima ECM Consulting July 2013 - Present
OneView Commerce, Inc. February 2013 - July 2013
Project Manager PMP Retail SAP Certified August 2012 - January 2013
SAP April 2005 - July 2012
Convergys April 2004 - March 2005
Convergys September 1999 - March 2004
Cox Communications September 1998 - September 1999
Cox Communications April 1997 - September 1998
Skills
SAP Project Management, ASAP 7 Methodology, Solution Manager..., Orange Belt MS Project..., PMP Certified, SAP C_PM_70..., Manual Testing, System Testing, Integration Testing, Training, Change Management, Project Planning, Project Management, Software Project..., CRM, SAP, ERP, PMP, Business Process, SDLC, Strategy, PMO, SAP BW, Integration, Databases, SAP Implementation, Requirements Analysis, Business Intelligence, ABAP, SAP ERP, Agile Methodologies, Enterprise Software, Pre-sales
Education
Oberlin College
Bachelor of Arts (BA), Math and Psychology
Optima ECM Consulting July 2013 - Present
OneView Commerce, Inc. February 2013 - July 2013
Project Manager PMP Retail SAP Certified August 2012 - January 2013
SAP April 2005 - July 2012
Convergys April 2004 - March 2005
Convergys September 1999 - March 2004
Cox Communications September 1998 - September 1999
Cox Communications April 1997 - September 1998
Skills
SAP Project Management, ASAP 7 Methodology, Solution Manager..., Orange Belt MS Project..., PMP Certified, SAP C_PM_70..., Manual Testing, System Testing, Integration Testing, Training, Change Management, Project Planning, Project Management, Software Project..., CRM, SAP, ERP, PMP, Business Process, SDLC, Strategy, PMO, SAP BW, Integration, Databases, SAP Implementation, Requirements Analysis, Business Intelligence, ABAP, SAP ERP, Agile Methodologies, Enterprise Software, Pre-sales
Education
Oberlin College
Bachelor of Arts (BA), Math and Psychology
Gary E. Zito, PMP®'s Convergys Experience January 2010 - January 2013
Job Sr. Project Manager, IT Development Manager at DaVita
Industry Hospital & Health Care
Experience
DaVita April 2013 - Present
Convergys January 2010 - January 2013
Convergys Inc. March 1985 - November 2010
Convergys 2007 - 2008
Convergys 2006 - 2007
Convergys 2004 - 2006
Convergys 1998 - 2004
Convergys 1988 - 1997
Convergys 1985 - 1988
Daytona Beach News-Journal May 1982 - March 1985
Skills
Data Migration, Unix, Oracle, CMMI, SQL, MVS, COBOL, Perl, SQL*Plus, Websphere, Java, Software Configuration..., C++, C, VMS, CICS, CMM, Budgets, Microsoft Excel, Microsoft Word, MS Project, Sharepoint, Project Management, SharePoint, Learning Management, Contact Management, PCI DSS, Release Management, Requirements Analysis, SDLC, Business Process, PMP, IT Management, Unix Shell Scripting, Cross-functional Team..., Testing, Systems Analysis, Visio, Telecommunications, Solution Architecture, Process Improvement, PL/SQL, CRM, Requirements Gathering, Software Project..., Software Development, Integration, ITIL, PMO, Vendor Management
Education
Nova Southeastern University 1990 — 1993
Bachelor of Science, Business and Professional Management, 3.96
ESI/George Washington University 1994 — 1995
Masters Certification, Project Management
Computer Processing Institute 1981 — 1982
Computer Programming
DaVita April 2013 - Present
Convergys January 2010 - January 2013
Convergys Inc. March 1985 - November 2010
Convergys 2007 - 2008
Convergys 2006 - 2007
Convergys 2004 - 2006
Convergys 1998 - 2004
Convergys 1988 - 1997
Convergys 1985 - 1988
Daytona Beach News-Journal May 1982 - March 1985
Skills
Data Migration, Unix, Oracle, CMMI, SQL, MVS, COBOL, Perl, SQL*Plus, Websphere, Java, Software Configuration..., C++, C, VMS, CICS, CMM, Budgets, Microsoft Excel, Microsoft Word, MS Project, Sharepoint, Project Management, SharePoint, Learning Management, Contact Management, PCI DSS, Release Management, Requirements Analysis, SDLC, Business Process, PMP, IT Management, Unix Shell Scripting, Cross-functional Team..., Testing, Systems Analysis, Visio, Telecommunications, Solution Architecture, Process Improvement, PL/SQL, CRM, Requirements Gathering, Software Project..., Software Development, Integration, ITIL, PMO, Vendor Management
Education
Nova Southeastern University 1990 — 1993
Bachelor of Science, Business and Professional Management, 3.96
ESI/George Washington University 1994 — 1995
Masters Certification, Project Management
Computer Processing Institute 1981 — 1982
Computer Programming
Dannon Simonson Dannon Simonson's Convergys Experience January 2012 - December 2013
Job Student at OgdenWeber Applied Technology College
Industry Consumer Services
Experience
DOWNEAST Clothing & Home March 2014 - August 2014
Teleperformance January 2014 - March 2014
Convergys January 2012 - December 2013
Deseret Industries May 2011 - January 2012
Weber State University September 2011 - December 2011
Haunted Hollow September 2011 - October 2011
Skills
Theatre, Acting, Voice Acting, Improvisational Comedy, Customer Service, Dog Training, Dogs, Knife Skills, Swords, Basketball, Running, Yard Work, self-defense
Education
Ogden-Weber Applied Technology College
Welding Technology/Welder
Weber State University
DOWNEAST Clothing & Home March 2014 - August 2014
Teleperformance January 2014 - March 2014
Convergys January 2012 - December 2013
Deseret Industries May 2011 - January 2012
Weber State University September 2011 - December 2011
Haunted Hollow September 2011 - October 2011
Skills
Theatre, Acting, Voice Acting, Improvisational Comedy, Customer Service, Dog Training, Dogs, Knife Skills, Swords, Basketball, Running, Yard Work, self-defense
Education
Ogden-Weber Applied Technology College
Welding Technology/Welder
Weber State University
Jim Dahmus Jim Dahmus's Convergys Experience 1995 - 2003
Job CFO, SR VP at SGS International
Industry Graphic Design
Experience
SGS International, Inc April 2006 - April 2014
SGS 2006 - April 2014
Sunny Delight Beverages 2004 - 2006
ADVO 2003 - 2004
Convergys 1995 - 2003
Cincinnati Bell 1995 - 1996
P&G 1980 - 1995
Skills
Managerial Finance, Negotiation, Management, Forecasting, Financial Analysis, Mergers, Budgets, Sarbanes-Oxley Act, Strategic Planning, Accounting, Process Improvement, Financial Modeling, International Business, Restructuring, Start-ups, Business Development, Leadership, Business Strategy, Mergers & Acquisitions, Strategy, Executive Management, Pricing, Strategic Financial..., Finance, Cross-functional Team..., Financial Reporting, Acquisition Integration, Business Planning, Operations Management, Management Consulting, Private Equity, New Business Development, Brand Development, Packaging, Marketing Strategy, IPO
Education
Northwestern University - Kellogg School of Management 1978 — 1980
MBA, Finance
Pennsylvania State University 1974 — 1978
BA, Economics
SGS International, Inc April 2006 - April 2014
SGS 2006 - April 2014
Sunny Delight Beverages 2004 - 2006
ADVO 2003 - 2004
Convergys 1995 - 2003
Cincinnati Bell 1995 - 1996
P&G 1980 - 1995
Skills
Managerial Finance, Negotiation, Management, Forecasting, Financial Analysis, Mergers, Budgets, Sarbanes-Oxley Act, Strategic Planning, Accounting, Process Improvement, Financial Modeling, International Business, Restructuring, Start-ups, Business Development, Leadership, Business Strategy, Mergers & Acquisitions, Strategy, Executive Management, Pricing, Strategic Financial..., Finance, Cross-functional Team..., Financial Reporting, Acquisition Integration, Business Planning, Operations Management, Management Consulting, Private Equity, New Business Development, Brand Development, Packaging, Marketing Strategy, IPO
Education
Northwestern University - Kellogg School of Management 1978 — 1980
MBA, Finance
Pennsylvania State University 1974 — 1978
BA, Economics
Dr. David Ferguson's Convergys Experience April 1997 - June 2000
Job IT Portfolio Project Manager
Industry Information Technology and Services
Experience
EverBank September 2013 - Present
NTT Data July 2010 - August 2013
University of Phoenix 2009 - 2012
Meridian Technologies 2009 - 2010
Bank of America 2002 - 2009
Florida State College at Jacksonville 2001 - 2005
ADS Oracle Practice June 2000 - September 2001
Convergys April 1997 - June 2000
New York City Police Department March 1993 - March 1997
Prodigy Services July 1988 - March 1993
Skills
SDLC, PMP, Program Management, Business Analysis, Vendor Management, Software Project..., Visio, Project Portfolio..., Process Improvement, MS Project, Requirements Analysis, Project Management, SharePoint, Business Process..., Change Management, Requirements Gathering, Business Intelligence, Cross-functional Team..., Software Documentation, Six Sigma, Risk Management, Strategy, Agile Methodologies, Management, Integration
Education
Nova Southeastern University 2006 — 2010
EdD, Organizational Leadership, 3.92
Iona College 1990 — 1992
MBA, Management Sciences and Quantitative Methods, 3.8
Baruch College 1980 — 1984
Bachelor of Business Administration (B.B.A.), Computer Systems Analysis, 3.5
EverBank September 2013 - Present
NTT Data July 2010 - August 2013
University of Phoenix 2009 - 2012
Meridian Technologies 2009 - 2010
Bank of America 2002 - 2009
Florida State College at Jacksonville 2001 - 2005
ADS Oracle Practice June 2000 - September 2001
Convergys April 1997 - June 2000
New York City Police Department March 1993 - March 1997
Prodigy Services July 1988 - March 1993
Skills
SDLC, PMP, Program Management, Business Analysis, Vendor Management, Software Project..., Visio, Project Portfolio..., Process Improvement, MS Project, Requirements Analysis, Project Management, SharePoint, Business Process..., Change Management, Requirements Gathering, Business Intelligence, Cross-functional Team..., Software Documentation, Six Sigma, Risk Management, Strategy, Agile Methodologies, Management, Integration
Education
Nova Southeastern University 2006 — 2010
EdD, Organizational Leadership, 3.92
Iona College 1990 — 1992
MBA, Management Sciences and Quantitative Methods, 3.8
Baruch College 1980 — 1984
Bachelor of Business Administration (B.B.A.), Computer Systems Analysis, 3.5
Carol Bise Carol Bise's Convergys Experience January 2008 - June 2008
Job Director, Human Resources
Industry Real Estate
Experience
Miller-Valentine Group August 2012 - Present
Habitat for Humanity of Greater Dayton 2009 - 2015
Miller-Valentine Group July 2008 - August 2012
Convergys January 2008 - June 2008
Limited Brands January 1995 - December 2007
Skills
Compliance, SPHR, Employee Relations, Compensation, HRIS, Talent Acquisition, Succession Planning, Employee Engagement, Workforce Planning, Employment Law, HR Strategy, Strategic Planning, Onboarding, HR Policies, Hiring, PeopleSoft, HR Consulting, Recruitment/Retention, Interviewing, Applicant Tracking..., Policy, Customer Service, Benefits Administration, Temporary Placement, Employee Benefits, Talent Management, Training, Human Resources, FMLA, Payroll, Recruiting, College Recruiting, Employee Handbooks, Leadership Development, Affirmative Action, Career Development, New Hire Orientations, Conflict Resolution, Benefits Negotiation, Sourcing, Job Descriptions, Compensation, Personnel Management, Deferred Compensation, Interviews
Education
Nyack College
BS, Business
Wright State University
International Business
Miller-Valentine Group August 2012 - Present
Habitat for Humanity of Greater Dayton 2009 - 2015
Miller-Valentine Group July 2008 - August 2012
Convergys January 2008 - June 2008
Limited Brands January 1995 - December 2007
Skills
Compliance, SPHR, Employee Relations, Compensation, HRIS, Talent Acquisition, Succession Planning, Employee Engagement, Workforce Planning, Employment Law, HR Strategy, Strategic Planning, Onboarding, HR Policies, Hiring, PeopleSoft, HR Consulting, Recruitment/Retention, Interviewing, Applicant Tracking..., Policy, Customer Service, Benefits Administration, Temporary Placement, Employee Benefits, Talent Management, Training, Human Resources, FMLA, Payroll, Recruiting, College Recruiting, Employee Handbooks, Leadership Development, Affirmative Action, Career Development, New Hire Orientations, Conflict Resolution, Benefits Negotiation, Sourcing, Job Descriptions, Compensation, Personnel Management, Deferred Compensation, Interviews
Education
Nyack College
BS, Business
Wright State University
International Business
Don Kerner's Convergys Experience January 1999 - June 2002
Job Technical Manager at Bank of America
Industry Banking
Experience
Bank of America June 2006 - Present
Bank of America June 2002 - June 2006
Sunbelt Martial Arts Academy May 1992 - February 2006
Convergys January 1999 - June 2002
AT&T American Transtech August 1988 - August 1997
Florida National Bank November 1983 - July 1988
St. Vincent Hospital October 1980 - November 1983
Skills
z/OS, Vendor Management, Leadership, Mainframe, Strategic Planning, IT Strategy, Team Management, Management, Project Management, Change Management, Team Building, Six Sigma, Enterprise Architecture, Team Leadership
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Business
Bank of America June 2006 - Present
Bank of America June 2002 - June 2006
Sunbelt Martial Arts Academy May 1992 - February 2006
Convergys January 1999 - June 2002
AT&T American Transtech August 1988 - August 1997
Florida National Bank November 1983 - July 1988
St. Vincent Hospital October 1980 - November 1983
Skills
z/OS, Vendor Management, Leadership, Mainframe, Strategic Planning, IT Strategy, Team Management, Management, Project Management, Change Management, Team Building, Six Sigma, Enterprise Architecture, Team Leadership
Education
Nova Southeastern University 1989 — 1991
Bachelor of Science, Business
Nicole Bonneau Nicole Bonneau's Convergys Experience March 2010 - July 2010
Job Sales Representative at Koodo
Industry Retail
Experience
GLENTEL Inc. September 2014 - Present
Koodo Mobile July 2012 - September 2014
Best Buy May 2011 - June 2012
Convergys March 2010 - July 2010
Skills
Retail, Sales, Customer Service, Retail Sales, Customer Satisfaction, Microsoft Office, Store Operations, Time Management, Teamwork, Planograms
Education
Nova Scotia Community College 2010 — 2012
Business Administration Diploma, Management
Hair Design Center 2008 — 2009
GLENTEL Inc. September 2014 - Present
Koodo Mobile July 2012 - September 2014
Best Buy May 2011 - June 2012
Convergys March 2010 - July 2010
Skills
Retail, Sales, Customer Service, Retail Sales, Customer Satisfaction, Microsoft Office, Store Operations, Time Management, Teamwork, Planograms
Education
Nova Scotia Community College 2010 — 2012
Business Administration Diploma, Management
Hair Design Center 2008 — 2009
Randolph Dukes's Convergys Experience January 2000 - March 2002
Job Consulting, Training and Application Modernization
Industry Information Technology and Services
Experience
Educational Data Resources October 2012 - March 2014
Southeastern College August 2011 - November 2012
PerfectLaw Software/Executive Data Systems, Inc. August 2010 - June 2011
Various Construction Companies January 2004 - December 2010
Campus Management June 2007 - September 2009
Convergys January 2000 - March 2002
Nova Southeastern University August 1998 - January 2000
Skills
Higher Education, Project Management, Business Analysis, Information Technology, Team Leadership, Systems Analysis, E-Learning, Instructional Design, SharePoint, Visio, Active Directory, Microsoft Exchange, Leadership, Training, SDLC, Business Intelligence, Databases, Integration, Agile Methodologies, CRM, SQL, Process Improvement, Software Project..., Business Process, Program Management, Enterprise Software, Requirements Analysis, System Administration, Software Development, Networking, Software Documentation, Requirements Gathering, Vendor Management, Microsoft SQL Server, Telecommunications, Management, Database Design, Analysis, ERP, Business Requirements, Software Implementation
Education
Nova Southeastern University 1997 — 2000
M.S.
DeVRY Institute of Technology 1991 — 1994
B.S.
Educational Data Resources October 2012 - March 2014
Southeastern College August 2011 - November 2012
PerfectLaw Software/Executive Data Systems, Inc. August 2010 - June 2011
Various Construction Companies January 2004 - December 2010
Campus Management June 2007 - September 2009
Convergys January 2000 - March 2002
Nova Southeastern University August 1998 - January 2000
Skills
Higher Education, Project Management, Business Analysis, Information Technology, Team Leadership, Systems Analysis, E-Learning, Instructional Design, SharePoint, Visio, Active Directory, Microsoft Exchange, Leadership, Training, SDLC, Business Intelligence, Databases, Integration, Agile Methodologies, CRM, SQL, Process Improvement, Software Project..., Business Process, Program Management, Enterprise Software, Requirements Analysis, System Administration, Software Development, Networking, Software Documentation, Requirements Gathering, Vendor Management, Microsoft SQL Server, Telecommunications, Management, Database Design, Analysis, ERP, Business Requirements, Software Implementation
Education
Nova Southeastern University 1997 — 2000
M.S.
DeVRY Institute of Technology 1991 — 1994
B.S.
Joshua Souder's Convergys Experience February 2008 - June 2008
Job Trainer for Kentuckiana Works ResCare Workforce Services
Industry Professional Training & Coaching
Experience
ResCare Workforce Services September 2014 - Present
ResCare Workforce Services May 2014 - September 2014
ResCare Workforce Services October 2009 - May 2014
Morgan & Pottinger, P.S.C. October 2008 - June 2009
CBS Personnel June 2008 - September 2008
Convergys February 2008 - June 2008
Kelly Services August 2007 - January 2008
Fidelity Investments July 2000 - August 2007
Kentucky Army National Guard December 1996 - August 2007
Staffmark April 2000 - July 2000
Skills
Customer Service, Training Delivery, Employee Training, Interviews, Training & Development, Resume Writing, Leadership, Microsoft Office, Organization &..., Facilitations, Customer Engagement, Customer Satisfaction, Data Entry, Collaborative Problem..., Communication Skills, Close Attention to..., Dependable Team Player, Customer Support, Legal Documents, HIPAA, High Level Of..., Case Management Services, Hands-on Problem Solver, Highly motivated..., Dedicated Professional, Legal Compliance, Thrive in..., Policy Analysis, Multi Tasking, Payroll, Reports, Technical Support, Call Centers, Solid computer skills, Learn New Software..., Learning Quickly, DOS, Web Applications, Web Services, Social Services, Corporate Social..., Multi-line Phone, Google Docs, Temporary Assistance..., Career Development, Career Counseling, Career Assessment, Career Development..., Communication, Public Speaking
Education
Oakland City University 2010 — 2015
Business Administration: Human Resources Concentration
Grant County High School 1993 — 1997
High School Diploma, General
ResCare Workforce Services September 2014 - Present
ResCare Workforce Services May 2014 - September 2014
ResCare Workforce Services October 2009 - May 2014
Morgan & Pottinger, P.S.C. October 2008 - June 2009
CBS Personnel June 2008 - September 2008
Convergys February 2008 - June 2008
Kelly Services August 2007 - January 2008
Fidelity Investments July 2000 - August 2007
Kentucky Army National Guard December 1996 - August 2007
Staffmark April 2000 - July 2000
Skills
Customer Service, Training Delivery, Employee Training, Interviews, Training & Development, Resume Writing, Leadership, Microsoft Office, Organization &..., Facilitations, Customer Engagement, Customer Satisfaction, Data Entry, Collaborative Problem..., Communication Skills, Close Attention to..., Dependable Team Player, Customer Support, Legal Documents, HIPAA, High Level Of..., Case Management Services, Hands-on Problem Solver, Highly motivated..., Dedicated Professional, Legal Compliance, Thrive in..., Policy Analysis, Multi Tasking, Payroll, Reports, Technical Support, Call Centers, Solid computer skills, Learn New Software..., Learning Quickly, DOS, Web Applications, Web Services, Social Services, Corporate Social..., Multi-line Phone, Google Docs, Temporary Assistance..., Career Development, Career Counseling, Career Assessment, Career Development..., Communication, Public Speaking
Education
Oakland City University 2010 — 2015
Business Administration: Human Resources Concentration
Grant County High School 1993 — 1997
High School Diploma, General
Janet Perry's Convergys Experience September 2005 - May 2010
Job Global Process Owner at NGAHR
Industry Information Technology and Services
Experience
NGAHR May 2010 - Present
Convergys September 2005 - May 2010
AT&T Solutions March 1983 - September 2005
Skills
SAP HR, Shared Services, Outsourcing, Business Transformation, Offshoring, Business Process, Service Delivery, Transition Management, Business Process..., SAP, SAP Implementation, Change Management, ERP, Business Analysis, CRM, PMO, Vendor Management, Performance Management, Business Process Design, Project Delivery, Process Improvement, Management Consulting, Program Management, Requirements Analysis, Business Intelligence, Integration, IT Strategy, SAP R/3, Data Migration, Team Management, PMP, Pre-sales, Resource Management, Business Process..., SAP ERP
Education
Nova Southeastern University 1991 — 1993
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Eastern Kentucky University 1978 — 1982
BBA, Marketing
NGAHR May 2010 - Present
Convergys September 2005 - May 2010
AT&T Solutions March 1983 - September 2005
Skills
SAP HR, Shared Services, Outsourcing, Business Transformation, Offshoring, Business Process, Service Delivery, Transition Management, Business Process..., SAP, SAP Implementation, Change Management, ERP, Business Analysis, CRM, PMO, Vendor Management, Performance Management, Business Process Design, Project Delivery, Process Improvement, Management Consulting, Program Management, Requirements Analysis, Business Intelligence, Integration, IT Strategy, SAP R/3, Data Migration, Team Management, PMP, Pre-sales, Resource Management, Business Process..., SAP ERP
Education
Nova Southeastern University 1991 — 1993
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Eastern Kentucky University 1978 — 1982
BBA, Marketing
Robert D. Miranda, PMP Robert D. Miranda, PMP's Convergys Experience August 2005 - December 2005
Job Dir. Product Planning, Lexis Search Advantage at LexisNexis
Industry Information Technology and Services
Experience
LexisNexis July 2010 - Present
LexisNexis January 2009 - July 2010
LexisNexis September 2008 - January 2009
LexisNexis January 2006 - August 2008
Convergys August 2005 - December 2005
Bluespring Software October 2000 - August 2005
Convergys September 1997 - October 2000
Skills
Enterprise Software, Professional Services, Project Management, Software Project..., Product Management, IT Strategy, CRM, Business Intelligence, Requirements Analysis, SDLC, Strategic Planning, Cross-functional Team..., Process Improvement, SharePoint, Integration, Cloud Computing, Knowledge Management, Enterprise Architecture, Enterprise Search, Roadmap Creation, Collaborative Problem..., Technology Evaluation, Product Demonstration, Product Requirements, Release Management, Competitive Analysis, Pre-sales, Microsoft SQL Server, Database Administration, Team Leadership, Strategic Leadership, Yellow Belt
Education
Ohio University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
LexisNexis July 2010 - Present
LexisNexis January 2009 - July 2010
LexisNexis September 2008 - January 2009
LexisNexis January 2006 - August 2008
Convergys August 2005 - December 2005
Bluespring Software October 2000 - August 2005
Convergys September 1997 - October 2000
Skills
Enterprise Software, Professional Services, Project Management, Software Project..., Product Management, IT Strategy, CRM, Business Intelligence, Requirements Analysis, SDLC, Strategic Planning, Cross-functional Team..., Process Improvement, SharePoint, Integration, Cloud Computing, Knowledge Management, Enterprise Architecture, Enterprise Search, Roadmap Creation, Collaborative Problem..., Technology Evaluation, Product Demonstration, Product Requirements, Release Management, Competitive Analysis, Pre-sales, Microsoft SQL Server, Database Administration, Team Leadership, Strategic Leadership, Yellow Belt
Education
Ohio University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Joseph (Jay) Olson Joseph (Jay) Olson's Convergys Experience April 2008 - December 2010
Job Successful Cloud/Hosted IVR, WFO/Analytics, & Contact Center Sales Executive
Industry Information Technology and Services
Experience
TWI May 2011 - June 2012
Convergys April 2008 - December 2010
Autonomy etalk May 2007 - April 2008
Avaya, Inc. January 2000 - October 2006
Lucent/Avaya, Inc. August 1998 - December 1999
AT&T January 1996 - July 1998
AT&T January 1994 - December 1995
Skills
Call Center/BPM..., Utility Billing and..., New Business Development, Account Management, Direct Sales, Hosted Voice, hosted and managed..., web and ivr bill..., Microsoft Office, Microsoft CRM, overlay sales, Channel Management, Project Delivery, Call Recording, Call Routing, Avaya, Customer Service, ivr, Contact Center Business..., Call Center, Unified Communications, IVR, Channel Partners, Call Centers, VoIP, Telephony, Solution Selling, Contact Centers, CRM, CTI, Outsourcing, Management, Strategy, Telecommunications, Pre-sales, Sales Operations, Cross-functional Team..., Competitive Analysis, Avaya Technologies
Education
Northwood University 1993 — 1995
BBA, Management and Marketing
TWI May 2011 - June 2012
Convergys April 2008 - December 2010
Autonomy etalk May 2007 - April 2008
Avaya, Inc. January 2000 - October 2006
Lucent/Avaya, Inc. August 1998 - December 1999
AT&T January 1996 - July 1998
AT&T January 1994 - December 1995
Skills
Call Center/BPM..., Utility Billing and..., New Business Development, Account Management, Direct Sales, Hosted Voice, hosted and managed..., web and ivr bill..., Microsoft Office, Microsoft CRM, overlay sales, Channel Management, Project Delivery, Call Recording, Call Routing, Avaya, Customer Service, ivr, Contact Center Business..., Call Center, Unified Communications, IVR, Channel Partners, Call Centers, VoIP, Telephony, Solution Selling, Contact Centers, CRM, CTI, Outsourcing, Management, Strategy, Telecommunications, Pre-sales, Sales Operations, Cross-functional Team..., Competitive Analysis, Avaya Technologies
Education
Northwood University 1993 — 1995
BBA, Management and Marketing
Linda Gorback Linda Gorback's Convergys Experience April 2007 - Present
Job Education Management Professional
Industry Education Management
Experience
CIBER, Inc. 2008 - Present
Convergys April 2007 - Present
DTE Energy (Arrow Strategies) 2004 - Present
EDS, DTE, Convergys, Ciber 1994 - 2008
DTE Energy June 2004 - February 2007
Electronic Data Systems (EDS) September 1994 - June 2004
EDS 1994 - 2004
Electronic Data Systems 1994 - 2004
Education
Wayne State University 1992 — 1994
Oakland University 1991 — 1992
Advanced Degree, Education
CIBER, Inc. 2008 - Present
Convergys April 2007 - Present
DTE Energy (Arrow Strategies) 2004 - Present
EDS, DTE, Convergys, Ciber 1994 - 2008
DTE Energy June 2004 - February 2007
Electronic Data Systems (EDS) September 1994 - June 2004
EDS 1994 - 2004
Electronic Data Systems 1994 - 2004
Education
Wayne State University 1992 — 1994
Oakland University 1991 — 1992
Advanced Degree, Education
Jennifer Cahill Jennifer Cahill's Convergys Experience March 2002 - July 2008
Job Student and experienced artist
Industry Graphic Design
Experience
BlackBerry October 2011 - November 2013
BlackBerry July 2008 - October 2011
Convergys March 2002 - July 2008
Skills
Technical Support, Customer Service, Call Centers, Troubleshooting, Mobile Devices, Microsoft Excel, Microsoft Office, Microsoft Word, Computer Hardware, Telecommunications, Management, Sales, Research, Leadership, PowerPoint, Networking, Graphic Design, Illustration, Digital Illustration, Wireless Networking, Windows Server, Wireless
Education
Nova Scotia Community College 2015 — 2017
Graphic Design
Nova Scotia Community College 2014 — 2015
Applied Media and Communication Arts
Nova Scotia Community College 2005 — 2006
Applied Communications Arts Program
Nova Scotia College of Art and Design 2004 — 2004
Certificate in Computer Graphics and Design, Graphic Design
Saint Mary's University 1998 — 2001
Bachelor's Degree, Bachelor of Commerce
Prince Andrew High School 1995 — 1998
High School, Graduated with High Honours.
BlackBerry October 2011 - November 2013
BlackBerry July 2008 - October 2011
Convergys March 2002 - July 2008
Skills
Technical Support, Customer Service, Call Centers, Troubleshooting, Mobile Devices, Microsoft Excel, Microsoft Office, Microsoft Word, Computer Hardware, Telecommunications, Management, Sales, Research, Leadership, PowerPoint, Networking, Graphic Design, Illustration, Digital Illustration, Wireless Networking, Windows Server, Wireless
Education
Nova Scotia Community College 2015 — 2017
Graphic Design
Nova Scotia Community College 2014 — 2015
Applied Media and Communication Arts
Nova Scotia Community College 2005 — 2006
Applied Communications Arts Program
Nova Scotia College of Art and Design 2004 — 2004
Certificate in Computer Graphics and Design, Graphic Design
Saint Mary's University 1998 — 2001
Bachelor's Degree, Bachelor of Commerce
Prince Andrew High School 1995 — 1998
High School, Graduated with High Honours.
Natalie White Natalie White's Convergys Experience January 2015 - Present
Job Specialist Analytic Consulting at Convergys
Industry Management Consulting
Experience
Convergys January 2015 - Present
Burke, Inc. August 2013 - December 2014
Burke, Inc. July 2011 - July 2013
Polar Merchandise November 2009 - May 2011
Cummins, Inc June 2009 - February 2010
Cummins, Inc June 2008 - August 2008
Skills
Market Research, Analysis, Qualitative Research, Public Speaking, Data Analysis, Research, Quantitative Research, SPSS, Online Research, Consumer Behaviour, Marketing Strategy, Public Relations, Training, Event Management, Marketing, Advertising, Spanish, Event Planning, Marketing Communications, Management, Human Resources, Strategic Planning, Microsoft Word, Team Building, Newsletters, Social Networking, Facebook, Program Management, Microsoft Office, Customer Service, Microsoft Excel, Leadership, CRM, Marketing Research, Social Media, Social Media Marketing, Time Management, PowerPoint, Team Leadership, Sales, Community Development, Project Management
Education
Ohio Northern University 2007 — 2011
Marketing, Spanish, Public Relations
Convergys January 2015 - Present
Burke, Inc. August 2013 - December 2014
Burke, Inc. July 2011 - July 2013
Polar Merchandise November 2009 - May 2011
Cummins, Inc June 2009 - February 2010
Cummins, Inc June 2008 - August 2008
Skills
Market Research, Analysis, Qualitative Research, Public Speaking, Data Analysis, Research, Quantitative Research, SPSS, Online Research, Consumer Behaviour, Marketing Strategy, Public Relations, Training, Event Management, Marketing, Advertising, Spanish, Event Planning, Marketing Communications, Management, Human Resources, Strategic Planning, Microsoft Word, Team Building, Newsletters, Social Networking, Facebook, Program Management, Microsoft Office, Customer Service, Microsoft Excel, Leadership, CRM, Marketing Research, Social Media, Social Media Marketing, Time Management, PowerPoint, Team Leadership, Sales, Community Development, Project Management
Education
Ohio Northern University 2007 — 2011
Marketing, Spanish, Public Relations
Michael Korcuska's Convergys Experience March 2004 - January 2005
Job Leading several Product Management teams at LinkedIn
Industry Internet
Experience
LinkedIn June 2014 - Present
Association for Talent Development (ATD) October 2011 - December 2014
LinkedIn November 2013 - May 2014
LinkedIn August 2012 - November 2013
LinkedIn March 2010 - September 2012
Sakai Foundation August 2007 - March 2010
Employment Law Training, Inc. January 2005 - December 2007
Convergys March 2004 - January 2005
DigitalThink January 2001 - March 2004
Cognitive Arts June 1997 - January 2001
Education
Stanford University 1984 — 1989
B.S., Symbolic Systems
Northwestern University 1992 — 1996
M.S., Computer Science
Western Reserve Academy 1983 — 1984
High School
LinkedIn June 2014 - Present
Association for Talent Development (ATD) October 2011 - December 2014
LinkedIn November 2013 - May 2014
LinkedIn August 2012 - November 2013
LinkedIn March 2010 - September 2012
Sakai Foundation August 2007 - March 2010
Employment Law Training, Inc. January 2005 - December 2007
Convergys March 2004 - January 2005
DigitalThink January 2001 - March 2004
Cognitive Arts June 1997 - January 2001
Education
Stanford University 1984 — 1989
B.S., Symbolic Systems
Northwestern University 1992 — 1996
M.S., Computer Science
Western Reserve Academy 1983 — 1984
High School
Chuck Goldberg, PMP Chuck Goldberg, PMP's Convergys Experience January 2006 - May 2007
Job Consultant Enterprise Release Management at Cox Communications
Industry Information Technology and Services
Experience
Cox Communications October 2012 - Present
Macy's System Technology February 2012 - September 2012
InterContinental Hotels Group December 2008 - February 2012
Macy's Systems Technology January 2008 - November 2008
The Home Depot July 2007 - December 2007
Convergys January 2006 - May 2007
Reed Construction Data 2004 - 2006
Indus International 1999 - 2004
GTE/Verizon Wireless 1997 - 1999
GTE/Verizon Data Services 1989 - 1997
Skills
PMP, Agile Project Management, Loyalty Programs, Risk Management, SDLC, RUP, SOA, EAI, Data Center, Data Management, Business Intelligence, Business Planning, Billing Systems, Email Marketing, Unica, Trillium, Oracle, Cloud Computing, Java, .NET, Scrum, Agile Methodologies, Process Improvement, Requirements Analysis, Testing
Education
The George Washington University 1998 — 1998
Certification, Project Management
Nova Southeastern University 1990 — 1991
MBA, Business Administration
University of South Florida 1981 — 1986
BET, Engineering Technology
Cox Communications October 2012 - Present
Macy's System Technology February 2012 - September 2012
InterContinental Hotels Group December 2008 - February 2012
Macy's Systems Technology January 2008 - November 2008
The Home Depot July 2007 - December 2007
Convergys January 2006 - May 2007
Reed Construction Data 2004 - 2006
Indus International 1999 - 2004
GTE/Verizon Wireless 1997 - 1999
GTE/Verizon Data Services 1989 - 1997
Skills
PMP, Agile Project Management, Loyalty Programs, Risk Management, SDLC, RUP, SOA, EAI, Data Center, Data Management, Business Intelligence, Business Planning, Billing Systems, Email Marketing, Unica, Trillium, Oracle, Cloud Computing, Java, .NET, Scrum, Agile Methodologies, Process Improvement, Requirements Analysis, Testing
Education
The George Washington University 1998 — 1998
Certification, Project Management
Nova Southeastern University 1990 — 1991
MBA, Business Administration
University of South Florida 1981 — 1986
BET, Engineering Technology
Karen Whitlatch Karen Whitlatch's Convergys Experience November 2007 - May 2010
Job Director, Service Delivery PMO
Industry Outsourcing/Offshoring
Experience
Aon Hewitt January 2013 - February 2014
ADP May 2011 - May 2012
NorthgateArinso June 2010 - October 2010
Convergys November 2007 - May 2010
EDS August 2005 - November 2007
Aon Human Capital Services July 2002 - July 2005
AT&T January 1984 - June 2002
Skills
Project Management, Release Management, Change Management, Strategic Planning, Human Resources, Vendor Management, Outsourcing, Process Improvement, Business Analysis, Service Delivery, Program Management, Performance Management, SDLC, Business Process..., Process Engineering, PMP, BPO, Coaching, Operations Management, IT Operations, Risk Management, Multi-state Payroll..., Payroll Conversions, Call Center, Business Process, HRIS, Financial Risk, PeopleSoft, System Administration, Project Delivery, Recruiting, Personnel Management, Resource Management, PMO, Workforce Management, Employee Benefits, Requirements Analysis, Policy, Configuration Management, Business Intelligence, Integration, Management, IT Management, ITIL, Disaster Recovery, Governance, Quality Assurance, Six Sigma, CRM, Leadership
Education
Nova Southeastern University
MBA, Business, Marketing
The Ohio State University
Bachelor of Science, Education
Aon Hewitt January 2013 - February 2014
ADP May 2011 - May 2012
NorthgateArinso June 2010 - October 2010
Convergys November 2007 - May 2010
EDS August 2005 - November 2007
Aon Human Capital Services July 2002 - July 2005
AT&T January 1984 - June 2002
Skills
Project Management, Release Management, Change Management, Strategic Planning, Human Resources, Vendor Management, Outsourcing, Process Improvement, Business Analysis, Service Delivery, Program Management, Performance Management, SDLC, Business Process..., Process Engineering, PMP, BPO, Coaching, Operations Management, IT Operations, Risk Management, Multi-state Payroll..., Payroll Conversions, Call Center, Business Process, HRIS, Financial Risk, PeopleSoft, System Administration, Project Delivery, Recruiting, Personnel Management, Resource Management, PMO, Workforce Management, Employee Benefits, Requirements Analysis, Policy, Configuration Management, Business Intelligence, Integration, Management, IT Management, ITIL, Disaster Recovery, Governance, Quality Assurance, Six Sigma, CRM, Leadership
Education
Nova Southeastern University
MBA, Business, Marketing
The Ohio State University
Bachelor of Science, Education
Scott Biggs's Convergys Experience March 2010 - November 2010
Job Technical Support Advisor at Minacs
Industry Telecommunications
Experience
Minacs November 2010 - Present
Convergys March 2010 - November 2010
Convergys November 2004 - March 2008
Remedy Intelligent Staffing Inc. September 2004 - October 2004
Staff Resources Inc. November 2000 - February 2004
Vetri Systems Inc January 1998 - March 2000
Skills
Customer Relations, Word, Troubleshooting, Excel, Customer Service, Microsoft Office, Telecommunications, Problem Solving, Call Center, Cellular Communications, Technical Support, Customer Satisfaction, Outlook, Microsoft Excel, Call Centers, Microsoft Word, Team Building, Recruiting, Human Resources, Leadership, Process Improvement, Vendor Management, Business Analysis, Management, Team Leadership, Training, Service Delivery, Customer Support, Time Management
Education
Computer Networking Center 2009 — 2010
Certification, Desktop Support/IT Security Administration
New Horizons Computer Learning Centers 2003 — 2004
Computer Technology
Oakland Community College 1991 — 1992
Broadcast Communications
Charles S. Mott High School 1977 — 1979
Diploma
Minacs November 2010 - Present
Convergys March 2010 - November 2010
Convergys November 2004 - March 2008
Remedy Intelligent Staffing Inc. September 2004 - October 2004
Staff Resources Inc. November 2000 - February 2004
Vetri Systems Inc January 1998 - March 2000
Skills
Customer Relations, Word, Troubleshooting, Excel, Customer Service, Microsoft Office, Telecommunications, Problem Solving, Call Center, Cellular Communications, Technical Support, Customer Satisfaction, Outlook, Microsoft Excel, Call Centers, Microsoft Word, Team Building, Recruiting, Human Resources, Leadership, Process Improvement, Vendor Management, Business Analysis, Management, Team Leadership, Training, Service Delivery, Customer Support, Time Management
Education
Computer Networking Center 2009 — 2010
Certification, Desktop Support/IT Security Administration
New Horizons Computer Learning Centers 2003 — 2004
Computer Technology
Oakland Community College 1991 — 1992
Broadcast Communications
Charles S. Mott High School 1977 — 1979
Diploma
Monet Pearson, MBA Monet Pearson, MBA's Convergys Experience March 1983 - July 2006
Job Call Center/Cust Serv Mgmt, H.R, Benefits, 401K, Recruiting, Workforce Mgmt and Collections/Adjunct Business Professor
Industry Banking
Experience
Florida Blue July 2013 - Present
Edward Waters College August 2006 - Present
Merrill Lynch/Bank of America June 2013 - July 2013
US Preventive Medicine 2013 - 2013
Wells Fargo Home Mortgage 2011 - 2013
Citibank December 2006 - April 2011
University of Phoenix December 2005 - January 2009
Convergys March 1983 - July 2006
NCS Pearson March 2004 - April 2005
Northside Center of the Arts February 1998 - June 2003
Skills
Employee Benefits, Accounts Payable, Recruiting, Leadership, Human Resources, Management, Call Centers, Leadership Development, Coaching, Organizational..., Training, Team Building, Strategic Planning, Employee Relations, Customer Service, Performance Management, Change Management, Policy, Employee Training, Interviews, Analysis
Education
University of Phoenix 2000 — 2002
Master of Business Administration (MBA)
Nova Southeastern University 1993 — 1995
Bachelor of Science (BS), Business Professional Management
Florida Junior College 1980 — 1984
Associate of Arts (A.A.), Business
Florida Blue July 2013 - Present
Edward Waters College August 2006 - Present
Merrill Lynch/Bank of America June 2013 - July 2013
US Preventive Medicine 2013 - 2013
Wells Fargo Home Mortgage 2011 - 2013
Citibank December 2006 - April 2011
University of Phoenix December 2005 - January 2009
Convergys March 1983 - July 2006
NCS Pearson March 2004 - April 2005
Northside Center of the Arts February 1998 - June 2003
Skills
Employee Benefits, Accounts Payable, Recruiting, Leadership, Human Resources, Management, Call Centers, Leadership Development, Coaching, Organizational..., Training, Team Building, Strategic Planning, Employee Relations, Customer Service, Performance Management, Change Management, Policy, Employee Training, Interviews, Analysis
Education
University of Phoenix 2000 — 2002
Master of Business Administration (MBA)
Nova Southeastern University 1993 — 1995
Bachelor of Science (BS), Business Professional Management
Florida Junior College 1980 — 1984
Associate of Arts (A.A.), Business
Connie Taccolini Albright's Convergys Experience July 2007 - July 2012
Job Systems Analyst at Florida Blue
Industry Information Technology and Services
Experience
Florida Blue August 2013 - Present
Convergys July 2007 - July 2012
Convergys Corporation: CORP Organization June 2004 - July 2007
AT&T June 1992 - June 2004
Skills
ITIL, Change Management, Integration, Incident Management, Service Delivery, Testing, Management, Project Management, BPO, Networking, Vendor Management, Quality Assurance, SDLC, Call Centers, Troubleshooting, Call Center, PMP, Problem Solving, Process Improvement, Outsourcing, Business Analysis, Telecommunications, Disaster Recovery, CompTIA Network+, Sla, Information Technology, CompTIA Security+, ITIL v3 Foundations..., Home Agent, Business Process..., Requirements Analysis, Program Management, Business Process, Technical Support, CRM, Leadership, IT Management, System Deployment, IT Service Management
Education
Nova Southeastern University
MBA, Business
Nova University
BS, Business
Florida State College
AA, Psychology, Information Systems
Florida Blue August 2013 - Present
Convergys July 2007 - July 2012
Convergys Corporation: CORP Organization June 2004 - July 2007
AT&T June 1992 - June 2004
Skills
ITIL, Change Management, Integration, Incident Management, Service Delivery, Testing, Management, Project Management, BPO, Networking, Vendor Management, Quality Assurance, SDLC, Call Centers, Troubleshooting, Call Center, PMP, Problem Solving, Process Improvement, Outsourcing, Business Analysis, Telecommunications, Disaster Recovery, CompTIA Network+, Sla, Information Technology, CompTIA Security+, ITIL v3 Foundations..., Home Agent, Business Process..., Requirements Analysis, Program Management, Business Process, Technical Support, CRM, Leadership, IT Management, System Deployment, IT Service Management
Education
Nova Southeastern University
MBA, Business
Nova University
BS, Business
Florida State College
AA, Psychology, Information Systems
Chris Watterson Chris Watterson's Convergys Experience 2001 - 2006
Job Territory Manager at DAP
Industry Building Materials
Experience
DAP April 2015 - Present
DAP April 2008 - Present
Black & Decker 2007 - 2008
Black & Decker 2006 - 2007
convergys 2001 - 2006
Skills
Sales Management, Sales, Account Management, New Business Development, Forecasting, Marketing Strategy, Key Account Management, Competitive Analysis, Consumer Products, P&L Management, Cross-functional Team..., Marketing, Strategic Planning, Product Development, Brand Management, Retail, Customer Service, Marketing Management, Management, Business Development
Education
Northern Michigan University 1996 — 2001
BS, Graphic Communication & Marketing
DAP April 2015 - Present
DAP April 2008 - Present
Black & Decker 2007 - 2008
Black & Decker 2006 - 2007
convergys 2001 - 2006
Skills
Sales Management, Sales, Account Management, New Business Development, Forecasting, Marketing Strategy, Key Account Management, Competitive Analysis, Consumer Products, P&L Management, Cross-functional Team..., Marketing, Strategic Planning, Product Development, Brand Management, Retail, Customer Service, Marketing Management, Management, Business Development
Education
Northern Michigan University 1996 — 2001
BS, Graphic Communication & Marketing
Keri Champion's Convergys Experience April 2010 - December 2010
Job Public Relations and Communications Professional
Industry Public Relations and Communications
Experience
Sears Holdings Corporation May 2012 - February 2014
Winston Retail Solutions September 2011 - July 2012
Direct Buy February 2011 - April 2011
Convergys April 2010 - December 2010
L'Observateur August 2007 - June 2008
RafflePartner February 2004 - November 2004
Skills
Public Relations, Customer Service, News Writing, Press Releases, Media Relations, Sales
Education
Northwestern State University 1994 — 1999
B A, Journalism/Pr and Political Science
Sears Holdings Corporation May 2012 - February 2014
Winston Retail Solutions September 2011 - July 2012
Direct Buy February 2011 - April 2011
Convergys April 2010 - December 2010
L'Observateur August 2007 - June 2008
RafflePartner February 2004 - November 2004
Skills
Public Relations, Customer Service, News Writing, Press Releases, Media Relations, Sales
Education
Northwestern State University 1994 — 1999
B A, Journalism/Pr and Political Science
Kathy Cahalan Kathy Cahalan's Convergys Experience April 1988 - December 2007
Job Independent Systems Engineering Professional
Industry Information Technology and Services
Experience
my own independent consultancy April 2011 - Present
C. H. Mack May 2008 - April 2011
Convergys April 1988 - December 2007
General Electric December 1980 - October 1987
Computer Sciences Corporation September 1979 - December 1980
Anthem June 1977 - September 1979
Skills
COBOL, Visual Basic, HTML, JavaScript, Java, Access, Use Case Analysis, UML, RUP, SDLC, Systems Analysis, Process Improvement, Business Analysis, OOAD, CMMI, Statistics, Distance Learning, Writing, University Teaching, PMO, Enterprise Architecture, Solution Architecture, Business Process, Software Documentation, Software Project..., Testing, Agile Methodologies, Integration, Requirements Gathering, Business Intelligence
Education
Nova Southeastern University 1991 — 1999
Ph.D., Information Systems
Xavier University - Williams College of Business 1979 — 1983
MBA, Information Systems
University of Cincinnati 1973 — 1976
MA, Psychology
Xavier University 1971 — 1972
M.Ed., Montessori Education
Marian College 1967 — 1971
B.A., Psychology
McNicholas High School
McNicholas High School
my own independent consultancy April 2011 - Present
C. H. Mack May 2008 - April 2011
Convergys April 1988 - December 2007
General Electric December 1980 - October 1987
Computer Sciences Corporation September 1979 - December 1980
Anthem June 1977 - September 1979
Skills
COBOL, Visual Basic, HTML, JavaScript, Java, Access, Use Case Analysis, UML, RUP, SDLC, Systems Analysis, Process Improvement, Business Analysis, OOAD, CMMI, Statistics, Distance Learning, Writing, University Teaching, PMO, Enterprise Architecture, Solution Architecture, Business Process, Software Documentation, Software Project..., Testing, Agile Methodologies, Integration, Requirements Gathering, Business Intelligence
Education
Nova Southeastern University 1991 — 1999
Ph.D., Information Systems
Xavier University - Williams College of Business 1979 — 1983
MBA, Information Systems
University of Cincinnati 1973 — 1976
MA, Psychology
Xavier University 1971 — 1972
M.Ed., Montessori Education
Marian College 1967 — 1971
B.A., Psychology
McNicholas High School
McNicholas High School
Chester Smigielski Chester Smigielski's Convergys Experience September 2014 - Present
Job PMC Global Service Delivery Team Associate at Convergys
Industry Computer Networking
Experience
Convergys September 2014 - Present
Convergys December 2010 - September 2014
Walmart April 2003 - July 2010
Encompass Child Care May 2002 - January 2003
Birds Eye Foods September 1999 - May 2002
Skills
VPN, Project Management, Change Management, Budgets, Strategic Planning, Cisco Technologies, Network Administration, Computer Hardware, Troubleshooting, VMware, Disaster Recovery, Data Center, Security, Windows, Vendor Management, B2B, Training, Customer Service, Retail Sales, Call Centers, Consumer Electronics, Customer Satisfaction, Networking, Telecommunications
Education
Northern Michigan University 1991 — 1995
AS, Computer Information Systems
Northern Michigan University 1991 — 1995
BS, Accountinng / Computer Information Systems
Convergys September 2014 - Present
Convergys December 2010 - September 2014
Walmart April 2003 - July 2010
Encompass Child Care May 2002 - January 2003
Birds Eye Foods September 1999 - May 2002
Skills
VPN, Project Management, Change Management, Budgets, Strategic Planning, Cisco Technologies, Network Administration, Computer Hardware, Troubleshooting, VMware, Disaster Recovery, Data Center, Security, Windows, Vendor Management, B2B, Training, Customer Service, Retail Sales, Call Centers, Consumer Electronics, Customer Satisfaction, Networking, Telecommunications
Education
Northern Michigan University 1991 — 1995
AS, Computer Information Systems
Northern Michigan University 1991 — 1995
BS, Accountinng / Computer Information Systems
Melissa Gilbertson's Convergys Experience June 2014 - Present
Job Director Account Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2014 - Present
Convergys February 2014 - June 2014
Convergys July 2009 - February 2014
Convergys January 2008 - July 2009
Convergys July 2002 - January 2008
Skills
BPO, Outsourcing, Management, Operations Management, Call Centers, CRM, Call Center, Leadership, Customer Satisfaction, Training, Telecommunications, Program Management, Human Resources, Recruiting, Sales
Education
Northwest Missouri State University 1984 — 1988
Convergys June 2014 - Present
Convergys February 2014 - June 2014
Convergys July 2009 - February 2014
Convergys January 2008 - July 2009
Convergys July 2002 - January 2008
Skills
BPO, Outsourcing, Management, Operations Management, Call Centers, CRM, Call Center, Leadership, Customer Satisfaction, Training, Telecommunications, Program Management, Human Resources, Recruiting, Sales
Education
Northwest Missouri State University 1984 — 1988
Rachel Greer Rachel Greer's Convergys Experience December 2007 - January 2009
Job Sales Support Specialist at Chard Snyder
Industry Marketing and Advertising
Experience
H&R Block September 2012 - April 2014
Luxottica Retail February 2009 - September 2012
Convergys December 2007 - January 2009
Convergys March 2006 - December 2007
Diebold 2003 - 2006
Skills
Strategy, Analytics, Marketing, Marketing Research, Marketing Strategy, Marketing Communications, Business Intelligence, Account Management, Market Research, Lead Generation, Product Marketing, Project Management, CRM, Leadership, Sales, Competitive Analysis, Sales Operations, Sales Support Tools, Proposal Writing
Education
Ohio University
BBA, Marketing, Also studied Spanish, Management
H&R Block September 2012 - April 2014
Luxottica Retail February 2009 - September 2012
Convergys December 2007 - January 2009
Convergys March 2006 - December 2007
Diebold 2003 - 2006
Skills
Strategy, Analytics, Marketing, Marketing Research, Marketing Strategy, Marketing Communications, Business Intelligence, Account Management, Market Research, Lead Generation, Product Marketing, Project Management, CRM, Leadership, Sales, Competitive Analysis, Sales Operations, Sales Support Tools, Proposal Writing
Education
Ohio University
BBA, Marketing, Also studied Spanish, Management
Toria Banks's Convergys Experience 2011 - 2012
Job Lead Administrator at Robert Half International
Industry Staffing and Recruiting
Experience
Robert Half International May 2012 - Present
Convergys 2011 - 2012
Education
Northwestern State University 2005 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Robert Half International May 2012 - Present
Convergys 2011 - 2012
Education
Northwestern State University 2005 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Sherena Diotte's Convergys Experience March 2008 - June 2010
Job SAP HCM Technical/Functional Manager
Industry Computer Software
Experience
ADP November 2011 - Present
Exxova, Inc. June 2011 - December 2011
NorthgateArinso June 2010 - May 2011
Convergys March 2008 - June 2010
Opel Systems Inc January 2006 - March 2008
DGS 1991 - 1993
Skills
SAP HR, SAP, SAP R/3, Payroll, SAP ERP, ERP, Business Process, Outsourcing, SAP Portal, ESS, Requirements Analysis, Business Analysis, Integration, Change Management, SAP Implementation, Shared Services, Resource Management, Personnel Management, Vendor Management, Business Process..., Business Intelligence
Education
SAP Academy 2005 — 2005
SAP HCM Certification, Certification
Oakland University 1996 — 2000
BS, Human Resource Management
ADP November 2011 - Present
Exxova, Inc. June 2011 - December 2011
NorthgateArinso June 2010 - May 2011
Convergys March 2008 - June 2010
Opel Systems Inc January 2006 - March 2008
DGS 1991 - 1993
Skills
SAP HR, SAP, SAP R/3, Payroll, SAP ERP, ERP, Business Process, Outsourcing, SAP Portal, ESS, Requirements Analysis, Business Analysis, Integration, Change Management, SAP Implementation, Shared Services, Resource Management, Personnel Management, Vendor Management, Business Process..., Business Intelligence
Education
SAP Academy 2005 — 2005
SAP HCM Certification, Certification
Oakland University 1996 — 2000
BS, Human Resource Management
Shelli Finch Shelli Finch's Convergys Experience 1992 - 2004
Job Administrative Assistant at Emerson Process Management
Industry Mechanical or Industrial Engineering
Experience
Emerson Process Management September 2012 - Present
StressArt Studio November 2000 - Present
Marshall Co Arts & Culture Alliance 2014 - 2015
Marshall Co Arts & Culture Alliance 2014 - 2015
Iowa Valley Community College District August 2010 - September 2012
Central Iowa Art Association July 2008 - August 2011
Iowa Veteran's Home July 2006 - August 2010
Iowa Valley Community College District August 2008 - May 2009
Convergys 1992 - 2004
Skills
Art, art instructor, Event Management, Newsletters, Nonprofits, Customer Service, Teaching, Management, Painting, Public Speaking, Social Media, Event Planning, Editing, Photography, Access, Microsoft Office, Fundraising, Photoshop, Fine Art, PowerPoint, Non-profits, Graphic Design, Blogging, Social Networking, Creative Writing, Writing, Research, Acrylic, Adobe Creative Suite, Training, Facebook, Microsoft Word, Public Relations, Web Design, Advertising, Distance Learning, Customer Relations, Software Documentation, Project Management, Marketing, Online Instruction
Education
University of Phoenix 2004 — 2007
MA, Adult Learning and Distance Education
Northwest Missouri State University 1987 — 1990
BA, English
Marshalltown Senior High School 1982 — 1985
Diploma, General Studies
Emerson Process Management September 2012 - Present
StressArt Studio November 2000 - Present
Marshall Co Arts & Culture Alliance 2014 - 2015
Marshall Co Arts & Culture Alliance 2014 - 2015
Iowa Valley Community College District August 2010 - September 2012
Central Iowa Art Association July 2008 - August 2011
Iowa Veteran's Home July 2006 - August 2010
Iowa Valley Community College District August 2008 - May 2009
Convergys 1992 - 2004
Skills
Art, art instructor, Event Management, Newsletters, Nonprofits, Customer Service, Teaching, Management, Painting, Public Speaking, Social Media, Event Planning, Editing, Photography, Access, Microsoft Office, Fundraising, Photoshop, Fine Art, PowerPoint, Non-profits, Graphic Design, Blogging, Social Networking, Creative Writing, Writing, Research, Acrylic, Adobe Creative Suite, Training, Facebook, Microsoft Word, Public Relations, Web Design, Advertising, Distance Learning, Customer Relations, Software Documentation, Project Management, Marketing, Online Instruction
Education
University of Phoenix 2004 — 2007
MA, Adult Learning and Distance Education
Northwest Missouri State University 1987 — 1990
BA, English
Marshalltown Senior High School 1982 — 1985
Diploma, General Studies
Wendy Palmer Wendy Palmer's Convergys Experience July 2008 - March 2011
Job Talent Aquisition Partner (Contract/Direct)
Industry Human Resources
Experience
Talent Acquisition March 2015 - Present
Global BPO Provider July 2014 - June 2015
Contract Technical Recruiter January 2014 - July 2014
Contract Recruiter October 2013 - January 2014
Global Human Resources Company June 2013 - September 2013
Non Profit Organization March 2011 - June 2013
Convergys July 2008 - March 2011
Hobsons US June 2007 - July 2008
Workforce Investment Board January 2006 - June 2007
Brown Mackie College December 2004 - December 2005
Skills
Recruiting, Human Resources, Employee Relations, Training, Onboarding, Software Documentation, Interviews, Program Management, Leadership, Microsoft Office, Customer Service, Spreadsheets, Lotus Notes, Budgets, File Management, Accounts Payable, Database Administration, Organizational..., PeopleSoft, Vendor Management, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Management, Strategic Sourcing, Temporary Staffing, Contract to Perm, Taleo, Bullhorn, Talent Management, Contract Recruitment, Staff Supervision, Permanent Placement, Facilities Management, Call Centers, Supplier Sourcing, Internet Recruiting, third party recruiting, BPO, applicantONE, New Hire Orientations, Temporary Placement, Sourcing, Hiring, Resume Writing, Screening, Team Building
Education
Northern Kentucky University 2012 — 2015
Bachelor of Arts (BA) - In progress, Major: Organizational Leadership - Concentration: Criminal Justice
University of Cincinnati 2010 — 2012
Associate Degree, Pre-Law
Colerain High School 1988 — 1990
Diploma, Data Processing
Northwest High School 1987 — 1988
Talent Acquisition March 2015 - Present
Global BPO Provider July 2014 - June 2015
Contract Technical Recruiter January 2014 - July 2014
Contract Recruiter October 2013 - January 2014
Global Human Resources Company June 2013 - September 2013
Non Profit Organization March 2011 - June 2013
Convergys July 2008 - March 2011
Hobsons US June 2007 - July 2008
Workforce Investment Board January 2006 - June 2007
Brown Mackie College December 2004 - December 2005
Skills
Recruiting, Human Resources, Employee Relations, Training, Onboarding, Software Documentation, Interviews, Program Management, Leadership, Microsoft Office, Customer Service, Spreadsheets, Lotus Notes, Budgets, File Management, Accounts Payable, Database Administration, Organizational..., PeopleSoft, Vendor Management, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Management, Strategic Sourcing, Temporary Staffing, Contract to Perm, Taleo, Bullhorn, Talent Management, Contract Recruitment, Staff Supervision, Permanent Placement, Facilities Management, Call Centers, Supplier Sourcing, Internet Recruiting, third party recruiting, BPO, applicantONE, New Hire Orientations, Temporary Placement, Sourcing, Hiring, Resume Writing, Screening, Team Building
Education
Northern Kentucky University 2012 — 2015
Bachelor of Arts (BA) - In progress, Major: Organizational Leadership - Concentration: Criminal Justice
University of Cincinnati 2010 — 2012
Associate Degree, Pre-Law
Colerain High School 1988 — 1990
Diploma, Data Processing
Northwest High School 1987 — 1988
Betty Jo Whitney Betty Jo Whitney's Convergys Experience July 2002 - August 2006
Job Retention specialist Comcast cable
Industry Telecommunications
Experience
Private Drive Collection, LLC July 2015 - Present
Comcast Cable August 2006 - July 2015
Private Drive boutique January 1988 - December 2013
Convergys July 2002 - August 2006
Compuware May 1993 - December 2002
Skills
Call Centers, Help Desk Support, Computer Security, Computer Science, Sales, Customer Service, Team Leadership, Customer Retention, Telecommunications, Troubleshooting, Leadership, Security, Networking, Management, Customer Satisfaction, Technical Support
Education
Oakland Community College 1985 — 1987
Business Administration and Management, General
Private Drive Collection, LLC July 2015 - Present
Comcast Cable August 2006 - July 2015
Private Drive boutique January 1988 - December 2013
Convergys July 2002 - August 2006
Compuware May 1993 - December 2002
Skills
Call Centers, Help Desk Support, Computer Security, Computer Science, Sales, Customer Service, Team Leadership, Customer Retention, Telecommunications, Troubleshooting, Leadership, Security, Networking, Management, Customer Satisfaction, Technical Support
Education
Oakland Community College 1985 — 1987
Business Administration and Management, General
Anna Marie Bingham Anna Marie Bingham's Convergys Experience April 2013 - November 2013
Job Retail Professional
Industry Retail
Experience
Shopko October 2014 - January 2015
Kelly Services 2014 - 2014
Convergys April 2013 - November 2013
Walmart April 2012 - August 2012
Army & Air Force Exchange Services (AAFES) September 2006 - September 2011
Army & Air Force Exchange Services (AAFES) July 2006 - September 2006
Fazoli's Restaurant November 2005 - June 2006
Skills
Customer Service, Retail Sales, Retail, Cashiering, Sales, Clerical Skills, Clerical Work, Inventory Control, Team Management, Team Leadership, Dental Assisting, Hospice & Palliative..., Food Preparation, Call Centers, Project Planning, Non-profit Volunteering, Catering
Education
Ogden-Weber Applied Technology College 1994 — 1995
Associate's Degree
Skyline College 1987 — 1988
Thomas Jefferson High School 1985 — 1987
High School
Shopko October 2014 - January 2015
Kelly Services 2014 - 2014
Convergys April 2013 - November 2013
Walmart April 2012 - August 2012
Army & Air Force Exchange Services (AAFES) September 2006 - September 2011
Army & Air Force Exchange Services (AAFES) July 2006 - September 2006
Fazoli's Restaurant November 2005 - June 2006
Skills
Customer Service, Retail Sales, Retail, Cashiering, Sales, Clerical Skills, Clerical Work, Inventory Control, Team Management, Team Leadership, Dental Assisting, Hospice & Palliative..., Food Preparation, Call Centers, Project Planning, Non-profit Volunteering, Catering
Education
Ogden-Weber Applied Technology College 1994 — 1995
Associate's Degree
Skyline College 1987 — 1988
Thomas Jefferson High School 1985 — 1987
High School
Nicole Lowder Nicole Lowder's Convergys Experience August 2005 - March 2008
Job Student at Weber State University
Industry Medical Practice
Experience
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
Granite Mill & Fixture Co. March 2008 - October 2010
Convergys August 2005 - March 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office
Education
Weber State University 2015 — 2019
Medical Lab Sciences
Ogden-Weber Applied Technology College 2014 — 2015
Medical Lab Assistant, Medical Lab Sciences
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
Granite Mill & Fixture Co. March 2008 - October 2010
Convergys August 2005 - March 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office
Education
Weber State University 2015 — 2019
Medical Lab Sciences
Ogden-Weber Applied Technology College 2014 — 2015
Medical Lab Assistant, Medical Lab Sciences
Salvatore Rotella's Convergys Experience March 2015 - April 2015
Job Student at PascoHernando State College
Industry Information Technology and Services
Experience
Convergys March 2015 - April 2015
CPU2, LLC November 2006 - April 2009
Innovative Business Solutions - self employed April 2001 - February 2007
Agnat January 2003 - November 2006
Various Clients January 1989 - April 2003
Self Employed Tax Consultant January 1985 - April 2003
Skills
Programming, Technical Support, Technical Writing, Quality Assurance, Supervisory Skills, Management, Networking, Computer Hardware, Consulting, Software Documentation, Troubleshooting, Customer Service, Windows, Process Improvement, Leadership, Analysis, Visio, Business Analysis, Program Management, Operating Systems, Team Management, Databases, HTML, Access, System Administration, Windows 7
Education
Pasco-Hernando State College 2014 — 2018
Associate of Science (A.S.), Computer Science, 3.0
Ocean County College 1989 — 1991
Associate of Arts and Sciences (A.A.S.), Business Management, 3.0
Ocean County College 1981 — 1989
Associate of Science (A.S.), Computer Science, 3.0
Convergys March 2015 - April 2015
CPU2, LLC November 2006 - April 2009
Innovative Business Solutions - self employed April 2001 - February 2007
Agnat January 2003 - November 2006
Various Clients January 1989 - April 2003
Self Employed Tax Consultant January 1985 - April 2003
Skills
Programming, Technical Support, Technical Writing, Quality Assurance, Supervisory Skills, Management, Networking, Computer Hardware, Consulting, Software Documentation, Troubleshooting, Customer Service, Windows, Process Improvement, Leadership, Analysis, Visio, Business Analysis, Program Management, Operating Systems, Team Management, Databases, HTML, Access, System Administration, Windows 7
Education
Pasco-Hernando State College 2014 — 2018
Associate of Science (A.S.), Computer Science, 3.0
Ocean County College 1989 — 1991
Associate of Arts and Sciences (A.A.S.), Business Management, 3.0
Ocean County College 1981 — 1989
Associate of Science (A.S.), Computer Science, 3.0
Derringer Albritton's Convergys Experience 2008 - 2008
Job HR Administrative Assistant at Five Star Quality Care
Industry Human Resources
Experience
Five Star Quality Care February 2014 - Present
Kelly Services May 2013 - June 2013
Randstad September 2012 - January 2013
Pacific Sunwear March 2004 - April 2008
Convergys 2008 - 2008
Skills
New Hire Orientations, New Hire Paperwork, New Hire Processes, Onboarding, Background Checks, Mentoring New Hires, File Management, Drug Testing, Employee Relations, Office Administration, Customer Service, Customer Support, Supervisory Experience, Computer Proficiency, Technical Support, Teamwork
Education
Nova Southeastern University
Master of Science (MS), Human Resources Management, 3.8 GPA
University of Central Florida
Bachelor of Science (BS), Psychology (Health Science minor)
Five Star Quality Care February 2014 - Present
Kelly Services May 2013 - June 2013
Randstad September 2012 - January 2013
Pacific Sunwear March 2004 - April 2008
Convergys 2008 - 2008
Skills
New Hire Orientations, New Hire Paperwork, New Hire Processes, Onboarding, Background Checks, Mentoring New Hires, File Management, Drug Testing, Employee Relations, Office Administration, Customer Service, Customer Support, Supervisory Experience, Computer Proficiency, Technical Support, Teamwork
Education
Nova Southeastern University
Master of Science (MS), Human Resources Management, 3.8 GPA
University of Central Florida
Bachelor of Science (BS), Psychology (Health Science minor)
Maria Carolina Quintero, MSHRM's Convergys Experience August 2003 - March 2007
Job Human Resources Manager
Industry Human Resources
Experience
Optime Consulting, Inc November 2012 - Present
South Florida Jet Center March 2012 - November 2012
Univita Health Inc March 2007 - March 2012
Convergys August 2003 - March 2007
Skills
Microsoft Office, SAP, Outlook, Word, PowerPoint, Excel, Typing, Coaching, Customer Focus, Problem Solving, Managerial, Training, Strategic Counsel, Exceptional Listener, Critical Thinking, Writing, Service Orientation, Employee Relations, Employee Recognition, Microsoft Word, Customer Service, Microsoft Excel, Leadership, Recruiting, Human Resources, New Hire Orientations, Onboarding, Management, Time Management, Administration, Performance Management, Employee Benefits, Payroll, Software Documentation, Teamwork, Team Building, Interviews, Employee Training
Education
Nova Southeastern University 2009 — 2011
Masters, Human Resources Management
American Intercontinental University 2004 — 2008
Bachelor, Business Administration/ Human Resources
Optime Consulting, Inc November 2012 - Present
South Florida Jet Center March 2012 - November 2012
Univita Health Inc March 2007 - March 2012
Convergys August 2003 - March 2007
Skills
Microsoft Office, SAP, Outlook, Word, PowerPoint, Excel, Typing, Coaching, Customer Focus, Problem Solving, Managerial, Training, Strategic Counsel, Exceptional Listener, Critical Thinking, Writing, Service Orientation, Employee Relations, Employee Recognition, Microsoft Word, Customer Service, Microsoft Excel, Leadership, Recruiting, Human Resources, New Hire Orientations, Onboarding, Management, Time Management, Administration, Performance Management, Employee Benefits, Payroll, Software Documentation, Teamwork, Team Building, Interviews, Employee Training
Education
Nova Southeastern University 2009 — 2011
Masters, Human Resources Management
American Intercontinental University 2004 — 2008
Bachelor, Business Administration/ Human Resources
Glenn Esau Glenn Esau's Convergys Experience August 2004 - June 2010
Job Tier 2 Support Specialist
Industry Telecommunications
Experience
Eastlink July 2015 - Present
Eastlink February 2015 - Present
Eastlink August 2013 - February 2015
Rogers Wireless May 2013 - August 2013
Sykes Enterprises August 2010 - March 2012
Convergys August 2004 - June 2010
Boys & Girls Clubs of Canada September 1996 - December 2002
Skills
Telecommunications, Wireless, Customer Retention, Call Centers, Customer Satisfaction, Customer Service, Troubleshooting, Sales, Mobile Devices, VoIP, Broadband, Wireless Networking, Account Management, Customer Experience, Direct Sales, Solution Selling, Cellular Communications, Salesforce.com, Microsoft Office, IP, Telephony, Networking, Technical Support, Avaya, Escalation, Service Delivery, Computer Hardware, Team Management, Provisioning, Internet Troubleshooting, Software Installation, Cable Modems, Call Center Development, Help Desk Support, Customer Support, Computer Network...
Education
Nova Scotia Community College 2002 — 2004
Sports & Recreation Leadership
Cobequid Educational Center 1998 — 2002
Eastlink July 2015 - Present
Eastlink February 2015 - Present
Eastlink August 2013 - February 2015
Rogers Wireless May 2013 - August 2013
Sykes Enterprises August 2010 - March 2012
Convergys August 2004 - June 2010
Boys & Girls Clubs of Canada September 1996 - December 2002
Skills
Telecommunications, Wireless, Customer Retention, Call Centers, Customer Satisfaction, Customer Service, Troubleshooting, Sales, Mobile Devices, VoIP, Broadband, Wireless Networking, Account Management, Customer Experience, Direct Sales, Solution Selling, Cellular Communications, Salesforce.com, Microsoft Office, IP, Telephony, Networking, Technical Support, Avaya, Escalation, Service Delivery, Computer Hardware, Team Management, Provisioning, Internet Troubleshooting, Software Installation, Cable Modems, Call Center Development, Help Desk Support, Customer Support, Computer Network...
Education
Nova Scotia Community College 2002 — 2004
Sports & Recreation Leadership
Cobequid Educational Center 1998 — 2002
Nathaniel Salu Nathaniel Salu's Convergys Experience November 2004 - August 2005
Job Product Manager at PAS
Industry Information Technology and Services
Experience
PAS April 2015 - Present
PAS January 2015 - April 2015
PAS July 2012 - January 2015
Memorial Hermann Healthcare System June 2008 - April 2012
Verizon Wireless August 2005 - June 2008
Convergys November 2004 - August 2005
Bureau Veritas April 2002 - April 2003
Skills
Hardware, Technical Support, Troubleshooting, Networking, Project Management, Information Technology, Software Documentation, Visio, Help Desk Support, Integration, ITIL, Microsoft SQL Server, VMware, Windows Server, Active Directory, Databases, System Administration, SQL, Microsoft Office, Customer Service, Windows, Operating Systems, SharePoint, Business Analysis, Visual Basic, Automation, Engineering, TCP/IP, Change Management, Teamwork, Business Process..., Process Automation, Training Delivery, Alarm Management, Team Management, Mentoring, Facilitation, Negotiation, Team Leadership, Management
Education
Colorado Technical University 2004 — 2005
M.Sc, IT Management, 4.00
Obafemi Awolowo University 1997 — 2001
B.Sc, Engineering Physics, 3.33
PAS April 2015 - Present
PAS January 2015 - April 2015
PAS July 2012 - January 2015
Memorial Hermann Healthcare System June 2008 - April 2012
Verizon Wireless August 2005 - June 2008
Convergys November 2004 - August 2005
Bureau Veritas April 2002 - April 2003
Skills
Hardware, Technical Support, Troubleshooting, Networking, Project Management, Information Technology, Software Documentation, Visio, Help Desk Support, Integration, ITIL, Microsoft SQL Server, VMware, Windows Server, Active Directory, Databases, System Administration, SQL, Microsoft Office, Customer Service, Windows, Operating Systems, SharePoint, Business Analysis, Visual Basic, Automation, Engineering, TCP/IP, Change Management, Teamwork, Business Process..., Process Automation, Training Delivery, Alarm Management, Team Management, Mentoring, Facilitation, Negotiation, Team Leadership, Management
Education
Colorado Technical University 2004 — 2005
M.Sc, IT Management, 4.00
Obafemi Awolowo University 1997 — 2001
B.Sc, Engineering Physics, 3.33
Randy Moon Randy Moon's Convergys Experience October 1993 - March 1997
Job CEO/Owner Water Damage Cleanup/Structural Drying, Mold Remediation/Inspection/Test, Air Duct/Cooling Coil Deep Clean
Industry Environmental Services
Experience
AdvantaClean of DuPage County May 2011 - Present
Arthur J. Gallagher & Co. December 2002 - April 2011
SBC May 1998 - August 2001
Ameritech March 1997 - May 1998
Convergys October 1993 - March 1997
United States Navy - SSN596, USS Barb June 1977 - June 1982
Skills
Strategic Planning, New Business Development, Operations Management, Customer Service, Account Management, Contract Negotiation, Negotiation, Team Building, Sales Management, Risk Management, Business Development, P&L Management, Insurance, Business Strategy, Strategy, Leadership, Management, Coaching, Program Management, Marketing, Cross-functional Team..., Integration, Project Management, Selling, Training, Mergers & Acquisitions, Process Improvement, Construction, Budgets, Start-ups, Sales, Business Planning, Small Business, Human Resources, Team Leadership, Sales Operations, Sales Process, Forecasting, Customer Satisfaction, Contract Management, Income Statement, Pricing, Executive Management, Indoor Air Quality, B2B, Direct Sales, Remediation, Salesforce.com, Water Damage, Mold Remediation
Education
Northwestern University - Kellogg School of Management 1992 — 1993
MMA, Marketing
Nuclear Power School 1977 — 1978
United States Naval Academy 1973 — 1977
BS, Mathematics
NCHS 1969 — 1973
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
AdvantaClean of DuPage County May 2011 - Present
Arthur J. Gallagher & Co. December 2002 - April 2011
SBC May 1998 - August 2001
Ameritech March 1997 - May 1998
Convergys October 1993 - March 1997
United States Navy - SSN596, USS Barb June 1977 - June 1982
Skills
Strategic Planning, New Business Development, Operations Management, Customer Service, Account Management, Contract Negotiation, Negotiation, Team Building, Sales Management, Risk Management, Business Development, P&L Management, Insurance, Business Strategy, Strategy, Leadership, Management, Coaching, Program Management, Marketing, Cross-functional Team..., Integration, Project Management, Selling, Training, Mergers & Acquisitions, Process Improvement, Construction, Budgets, Start-ups, Sales, Business Planning, Small Business, Human Resources, Team Leadership, Sales Operations, Sales Process, Forecasting, Customer Satisfaction, Contract Management, Income Statement, Pricing, Executive Management, Indoor Air Quality, B2B, Direct Sales, Remediation, Salesforce.com, Water Damage, Mold Remediation
Education
Northwestern University - Kellogg School of Management 1992 — 1993
MMA, Marketing
Nuclear Power School 1977 — 1978
United States Naval Academy 1973 — 1977
BS, Mathematics
NCHS 1969 — 1973
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jerry Moulton Jerry Moulton's Convergys Experience June 2009 - December 2009
Job Owner at Moulton Media Services
Industry Marketing and Advertising
Experience
Moulton Media Services July 2012 - Present
Bluehost.com February 2012 - Present
Digis January 2011 - February 2012
Ancestry.com December 2009 - August 2010
Convergys June 2009 - December 2009
TaxWorks November 2007 - May 2009
TaxWorks November 2007 - May 2009
Skills
Networking, Technical Support, CRM, WordPress, Training, Customer Service, Windows, VoIP, Management, Leadership, Access, Databases, Troubleshooting, Account Management, Social Networking, Social Media Marketing, Social Media, Social Entrepreneurship, Marketing, Google+, Google Apps, MySQL, Computer Hardware, Call Center, Web Hosting, TCP/IP, Facebook, DNS, cPanel, Help Desk Support, Google Docs, Google Webmaster Tools, Twitter, Google Analytics, Video Conferencing
Education
Western Governors University 2009 — 2012
IT Network Administration
University of Wyoming 1980 — 1981
Northwest College 1979 — 1981
Moulton Media Services July 2012 - Present
Bluehost.com February 2012 - Present
Digis January 2011 - February 2012
Ancestry.com December 2009 - August 2010
Convergys June 2009 - December 2009
TaxWorks November 2007 - May 2009
TaxWorks November 2007 - May 2009
Skills
Networking, Technical Support, CRM, WordPress, Training, Customer Service, Windows, VoIP, Management, Leadership, Access, Databases, Troubleshooting, Account Management, Social Networking, Social Media Marketing, Social Media, Social Entrepreneurship, Marketing, Google+, Google Apps, MySQL, Computer Hardware, Call Center, Web Hosting, TCP/IP, Facebook, DNS, cPanel, Help Desk Support, Google Docs, Google Webmaster Tools, Twitter, Google Analytics, Video Conferencing
Education
Western Governors University 2009 — 2012
IT Network Administration
University of Wyoming 1980 — 1981
Northwest College 1979 — 1981
Shane Peach Shane Peach's Convergys Experience February 2009 - August 2011
Job Client Services GlobalView at ADP
Industry Consumer Services
Experience
ADP October 2011 - Present
Convergys February 2009 - August 2011
Convergys August 2005 - February 2009
Convergys January 2005 - August 2005
Convergys August 2003 - January 2005
Convergys 2002 - 2003
Convergys 2000 - 2002
Convergys 1999 - 2000
Skills
Technical Leadership, Technical Recruiting, Technical Training, Coaching, Issues Resolution, Call Center, ADP Payroll, Conflict Resolution, Team Leadership, Strategic Planning, Workforce Management, Call Centers, Customer Service, Training, Customer Satisfaction, SAP, CRM, Leadership, Team Management, Recruiting, Interviews, Management, Payroll, Time Management, Technical Support, Troubleshooting, Customer Experience, Networking
Education
SHL 1997 — 1998
MCSE, Microsoft Certified System Engineer
Nova Scotia Community College 1995 — 1997
Diploma, Business Information Technology
ADP October 2011 - Present
Convergys February 2009 - August 2011
Convergys August 2005 - February 2009
Convergys January 2005 - August 2005
Convergys August 2003 - January 2005
Convergys 2002 - 2003
Convergys 2000 - 2002
Convergys 1999 - 2000
Skills
Technical Leadership, Technical Recruiting, Technical Training, Coaching, Issues Resolution, Call Center, ADP Payroll, Conflict Resolution, Team Leadership, Strategic Planning, Workforce Management, Call Centers, Customer Service, Training, Customer Satisfaction, SAP, CRM, Leadership, Team Management, Recruiting, Interviews, Management, Payroll, Time Management, Technical Support, Troubleshooting, Customer Experience, Networking
Education
SHL 1997 — 1998
MCSE, Microsoft Certified System Engineer
Nova Scotia Community College 1995 — 1997
Diploma, Business Information Technology
Nate Chandler Nate Chandler's Convergys Experience July 1990 - August 1994
Job Owner at Nathan Chandler, DDS, PC
Industry Health, Wellness and Fitness
Experience
Nathan Chandler, DDS, PC October 2003 - Present
Commissioned Corps of the U.S. Public Health Service June 1998 - September 2003
Oregon Institute of Technology October 1999 - May 2003
Convergys July 1990 - August 1994
Skills
Public Speaking, Dentistry, Humorist, Cosmetic Dentistry, Motivational Speaking, Team Building, Medical Malpractice, Pain Management, Fundraising, Negotiation, Process Improvement, Leadership, Teaching, Healthcare Management, Litigation Support, Expert Witness, Philanthropy, Internal Marketing, Local Anesthesia, Healthcare Consulting, Medical Devices, Medical Billing, Business Strategy, Service Improvement, Strategic Planning, Strategy, Team Leadership
Education
Northwestern University 1994 — 1998
DDS, Dentistry
University of Utah 1990 — 1994
Biology/Biological Sciences, General
Weber State University 1991 — 1992
Associate's Degree, General Studies
Utah State University 1987 — 1988
Biology/Biological Sciences, General
Nathan Chandler, DDS, PC October 2003 - Present
Commissioned Corps of the U.S. Public Health Service June 1998 - September 2003
Oregon Institute of Technology October 1999 - May 2003
Convergys July 1990 - August 1994
Skills
Public Speaking, Dentistry, Humorist, Cosmetic Dentistry, Motivational Speaking, Team Building, Medical Malpractice, Pain Management, Fundraising, Negotiation, Process Improvement, Leadership, Teaching, Healthcare Management, Litigation Support, Expert Witness, Philanthropy, Internal Marketing, Local Anesthesia, Healthcare Consulting, Medical Devices, Medical Billing, Business Strategy, Service Improvement, Strategic Planning, Strategy, Team Leadership
Education
Northwestern University 1994 — 1998
DDS, Dentistry
University of Utah 1990 — 1994
Biology/Biological Sciences, General
Weber State University 1991 — 1992
Associate's Degree, General Studies
Utah State University 1987 — 1988
Biology/Biological Sciences, General
Toni Ortiz, SHRM-CP's Convergys Experience June 2013 - Present
Job Talent Coordinator at Convergys
Industry Staffing and Recruiting
Experience
Convergys June 2013 - Present
Freedom Disability May 2010 - April 2012
Convergys ARM - Encore RMI June 2009 - August 2009
Adecco March 2008 - February 2009
American Home Mortgage January 2006 - March 2007
Washington Mutual Bank 2004 - 2006
American Express 1998 - 2001
Skills
Recruiting, Customer Service, Coaching, Human Resources, Microsoft Office, Public Speaking, Sales, Temporary Placement, Hiring, Employee Relations, Talent Acquisition, Microsoft Excel, PeopleSoft, PowerPoint, New Hires, Microsoft Word, Background Checks, Designing Marketing..., Administrative..., Americans with..., Compliance, Report Writing, Data Analysis, Databases, Data Entry, Account Management, Corporate Communications, Disability Insurance, Social Security..., Disability Rights, Fraud, Medical Terminology, Medical Records, Labor Relations, Applicant Tracking..., Taleo, Job Fairs, Temporary Staffing, FMLA, New Hire Orientations, Interviews, Analysis, Onboarding, Leadership, Team Building
Education
Nova Southeastern University 2010 — 2010
Human Resources Management and Services
Rutgers University-New Brunswick 1989 — 1995
BA, Sociology
Ridgewood High School
Diploma, General Studies
Convergys June 2013 - Present
Freedom Disability May 2010 - April 2012
Convergys ARM - Encore RMI June 2009 - August 2009
Adecco March 2008 - February 2009
American Home Mortgage January 2006 - March 2007
Washington Mutual Bank 2004 - 2006
American Express 1998 - 2001
Skills
Recruiting, Customer Service, Coaching, Human Resources, Microsoft Office, Public Speaking, Sales, Temporary Placement, Hiring, Employee Relations, Talent Acquisition, Microsoft Excel, PeopleSoft, PowerPoint, New Hires, Microsoft Word, Background Checks, Designing Marketing..., Administrative..., Americans with..., Compliance, Report Writing, Data Analysis, Databases, Data Entry, Account Management, Corporate Communications, Disability Insurance, Social Security..., Disability Rights, Fraud, Medical Terminology, Medical Records, Labor Relations, Applicant Tracking..., Taleo, Job Fairs, Temporary Staffing, FMLA, New Hire Orientations, Interviews, Analysis, Onboarding, Leadership, Team Building
Education
Nova Southeastern University 2010 — 2010
Human Resources Management and Services
Rutgers University-New Brunswick 1989 — 1995
BA, Sociology
Ridgewood High School
Diploma, General Studies
Steve Stoll Steve Stoll's Convergys Experience August 2012 - September 2012
Job Owner of S&C Inc
Industry Food & Beverages
Experience
Cambria Suites Appleton April 2014 - Present
S&C Inc. July 2012 - Present
Convergys August 2012 - September 2012
Western Business Services, Inc. 2005 - 2012
West Business services 2005 - 2012
Skills
Account Management, Direct Sales, Marketing, Team Leadership, Training
Education
Northern Michigan University 1998 — 2000
Bachelor's degree, Culinary Arts/Chef Training
Negaunee High School 1985 — 1988
Cambria Suites Appleton April 2014 - Present
S&C Inc. July 2012 - Present
Convergys August 2012 - September 2012
Western Business Services, Inc. 2005 - 2012
West Business services 2005 - 2012
Skills
Account Management, Direct Sales, Marketing, Team Leadership, Training
Education
Northern Michigan University 1998 — 2000
Bachelor's degree, Culinary Arts/Chef Training
Negaunee High School 1985 — 1988
Eric Sexton Eric Sexton's Convergys Experience 2000 - 2007
Job Lead Architect Office of the CEO, Appirio
Industry Computer Software
Experience
Appirio June 2014 - Present
Google October 2013 - June 2014
Appirio March 2013 - September 2013
Appirio 2012 - March 2013
Appirio 2008 - 2012
Openet Telecom January 2008 - August 2008
ARC Technologies International October 2007 - December 2007
Convergys 2000 - 2007
Lexmark 1998 - 2000
Skills
Mojo., Cloud Computing, Salesforce.com, Customer Relations, Solution Architecture, Professional Services, Salesforce.com..., Salesforce.com..., Salesforce.com..., C++, Enterprise Software, Force.com, Requirements Analysis, Enterprise Architecture, PaaS, Web Services, Software Development, Software Implementation, Mojo, SOA, SaaS, CRM, Integration, Customer Service, Oracle Application..., Software Project..., Apex Programming, Agile Methodologies, Architecture, Consulting, Telecommunications, SFDC, Salesforce.com..., Agile Project Management, Outsourcing
Education
Northwestern University
Appirio June 2014 - Present
Google October 2013 - June 2014
Appirio March 2013 - September 2013
Appirio 2012 - March 2013
Appirio 2008 - 2012
Openet Telecom January 2008 - August 2008
ARC Technologies International October 2007 - December 2007
Convergys 2000 - 2007
Lexmark 1998 - 2000
Skills
Mojo., Cloud Computing, Salesforce.com, Customer Relations, Solution Architecture, Professional Services, Salesforce.com..., Salesforce.com..., Salesforce.com..., C++, Enterprise Software, Force.com, Requirements Analysis, Enterprise Architecture, PaaS, Web Services, Software Development, Software Implementation, Mojo, SOA, SaaS, CRM, Integration, Customer Service, Oracle Application..., Software Project..., Apex Programming, Agile Methodologies, Architecture, Consulting, Telecommunications, SFDC, Salesforce.com..., Agile Project Management, Outsourcing
Education
Northwestern University
Marie Niles's Convergys Experience January 1998 - June 2006
Job Offshore Program Implementation Manager at Citi
Industry Financial Services
Experience
Citi November 2006 - Present
Convergys January 1998 - June 2006
AT&T September 1974 - January 1998
Skills
Process Improvement, Change Management, BPO, Metrics, Management, Operations Management, Coaching, Transition Management, Customer Service, Onboarding, Vendor Management, Outsourcing, Business Analysis, Sla, Program Management, Offshoring, Business Process..., Call Center, Telecommunications, CRM, Leadership, Banking, Training, Relationship Management, Customer Satisfaction, Strategy, Consulting, Customer Experience, Employee Training
Education
Nova Southeastern University
Business Administration, Management and Operations
Citi November 2006 - Present
Convergys January 1998 - June 2006
AT&T September 1974 - January 1998
Skills
Process Improvement, Change Management, BPO, Metrics, Management, Operations Management, Coaching, Transition Management, Customer Service, Onboarding, Vendor Management, Outsourcing, Business Analysis, Sla, Program Management, Offshoring, Business Process..., Call Center, Telecommunications, CRM, Leadership, Banking, Training, Relationship Management, Customer Satisfaction, Strategy, Consulting, Customer Experience, Employee Training
Education
Nova Southeastern University
Business Administration, Management and Operations
Colleen Cheek's Convergys Experience 2007 - 2008
Job Outreach Coordinator at Cincinnati Reds Community Fund
Industry Sports
Experience
Cincinnati Reds Community Fund February 2014 - Present
Columbus Blue Jackets July 2012 - February 2014
Columbus Blue Jackets July 2011 - August 2012
Dayton Dragons Professional Baseball June 2011 - August 2011
Ohio University Intramural Sports March 2010 - June 2011
Cincinnati Reds Community Fund March 2010 - December 2010
Ohio University Intramural Sports August 2008 - March 2010
Cincinnati Reds March 2009 - October 2009
Convergys 2007 - 2008
Suncoast November 2005 - November 2006
Skills
Ticket Sales, Sports Marketing, Sports Management, Sports, Event Management, Sponsorship, Event Planning, Social Media, Facebook, Fundraising, Social Media Marketing, Media Relations, Marketing, Social Networking, Time Management, Community Development, Market Research, Customer Service, Nonprofits, Leadership, Research, Training, Management, Sales
Education
Ohio University 2007 — 2011
Bachelors of Business Administration; Bachelors of Science in Sport Science, Marketing; Sports Management
Archbishop McNicholas High School 2003 — 2007
High School Degree
Cincinnati Reds Community Fund February 2014 - Present
Columbus Blue Jackets July 2012 - February 2014
Columbus Blue Jackets July 2011 - August 2012
Dayton Dragons Professional Baseball June 2011 - August 2011
Ohio University Intramural Sports March 2010 - June 2011
Cincinnati Reds Community Fund March 2010 - December 2010
Ohio University Intramural Sports August 2008 - March 2010
Cincinnati Reds March 2009 - October 2009
Convergys 2007 - 2008
Suncoast November 2005 - November 2006
Skills
Ticket Sales, Sports Marketing, Sports Management, Sports, Event Management, Sponsorship, Event Planning, Social Media, Facebook, Fundraising, Social Media Marketing, Media Relations, Marketing, Social Networking, Time Management, Community Development, Market Research, Customer Service, Nonprofits, Leadership, Research, Training, Management, Sales
Education
Ohio University 2007 — 2011
Bachelors of Business Administration; Bachelors of Science in Sport Science, Marketing; Sports Management
Archbishop McNicholas High School 2003 — 2007
High School Degree
Matt Ormrod Matt Ormrod's Convergys Experience August 2001 - October 2003
Job Sr. IT Analyst Statoil Canada
Industry Oil & Energy
Experience
Statoil May 2010 - Present
Dog Star Systems July 2004 - May 2010
Convergys August 2001 - October 2003
Skills
DHCP, Windows Server, VPN, Active Directory, DNS, Cisco Technologies, Troubleshooting, System Administration, Firewalls, IT Operations, ITIL
Education
Southern Alberta Institute of Technology 2003 — 2004
Network Technician, IT, 90+ Average
Nova Scotia Community College 1998 — 1999
Business Information Technology
Statoil May 2010 - Present
Dog Star Systems July 2004 - May 2010
Convergys August 2001 - October 2003
Skills
DHCP, Windows Server, VPN, Active Directory, DNS, Cisco Technologies, Troubleshooting, System Administration, Firewalls, IT Operations, ITIL
Education
Southern Alberta Institute of Technology 2003 — 2004
Network Technician, IT, 90+ Average
Nova Scotia Community College 1998 — 1999
Business Information Technology
Christa Dahlstrom Christa Dahlstrom's Convergys Experience May 2004 - July 2005
Job Content Strategy, Design, and Development
Industry Design
Experience
Castlight Health September 2015 - Present
Flummox and Friends January 2010 - Present
McKinsey & Company March 2008 - August 2015
Dahlstrom Consulting July 2005 - March 2008
Convergys May 2004 - July 2005
DigitalThink, Inc. March 1999 - May 2004
Spectrum Center January 1996 - February 1999
San Francisco State University September 1994 - December 1998
Organizational Learning Systems May 1993 - September 1995
Skills
PMO, Customer Experience, Curriculum Design, Training Needs Analysis, Performance Consulting, Management, Learning Management, E-Learning, Training, Instructional Design, Content Development, Leadership, Technical Writing, Blended Learning, Needs Analysis, Blogging, Start-ups, Program Management, Management Consulting, Consulting
Education
Northwestern University 1986 — 1990
B.S.
San Francisco State University 1992 — 1993
Master's Degree
Castlight Health September 2015 - Present
Flummox and Friends January 2010 - Present
McKinsey & Company March 2008 - August 2015
Dahlstrom Consulting July 2005 - March 2008
Convergys May 2004 - July 2005
DigitalThink, Inc. March 1999 - May 2004
Spectrum Center January 1996 - February 1999
San Francisco State University September 1994 - December 1998
Organizational Learning Systems May 1993 - September 1995
Skills
PMO, Customer Experience, Curriculum Design, Training Needs Analysis, Performance Consulting, Management, Learning Management, E-Learning, Training, Instructional Design, Content Development, Leadership, Technical Writing, Blended Learning, Needs Analysis, Blogging, Start-ups, Program Management, Management Consulting, Consulting
Education
Northwestern University 1986 — 1990
B.S.
San Francisco State University 1992 — 1993
Master's Degree
Rachel Macha's Convergys Experience 2005 - 2006
Job Senior Executive Client Engagement
Industry Information Technology and Services
Experience
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
Ken Tuschoff's Convergys Experience 1998 - 2006
Job Department of Veterans Affairs
Industry Government Administration
Experience
Department of Veterans Affairs August 2012 - Present
Department of Veterans Affairs 2011 - August 2012
A Quantum Leap Tutoring Services, Inc. August 2010 - January 2011
Law Office of Harold Scherr June 2007 - February 2009
Lake Mary Preparatory Schol June 2006 - May 2007
Convergys 1998 - 2006
Sprint 1997 - 2005
Skills
Analysis, Business Analysis, Management, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Nonprofits, Outlook, Process Improvement, Quality Assurance, Program Management, Quality Center, Requirements Analysis, SDLC, Strategic Planning, Teaching
Education
University of Florida - Fredric G. Levin College of Law 1996 — 1998
JD, Law
Northwestern State University 1994 — 1996
BS, Political Science
Department of Veterans Affairs August 2012 - Present
Department of Veterans Affairs 2011 - August 2012
A Quantum Leap Tutoring Services, Inc. August 2010 - January 2011
Law Office of Harold Scherr June 2007 - February 2009
Lake Mary Preparatory Schol June 2006 - May 2007
Convergys 1998 - 2006
Sprint 1997 - 2005
Skills
Analysis, Business Analysis, Management, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Nonprofits, Outlook, Process Improvement, Quality Assurance, Program Management, Quality Center, Requirements Analysis, SDLC, Strategic Planning, Teaching
Education
University of Florida - Fredric G. Levin College of Law 1996 — 1998
JD, Law
Northwestern State University 1994 — 1996
BS, Political Science
Darrel McLeod's Convergys Experience May 2008 - Present
Job Telecommunications Specialist
Industry Telecommunications
Experience
Convergys May 2008 - Present
Avaya Inc January 1999 - January 2007
Convergys Corporation January 1998 - January 1999
Convergys Corporation January 1994 - January 1998
Education
Nova Southeastern University
Nova Southeastern University
Bachelor of Science, Business Management
Convergys May 2008 - Present
Avaya Inc January 1999 - January 2007
Convergys Corporation January 1998 - January 1999
Convergys Corporation January 1994 - January 1998
Education
Nova Southeastern University
Nova Southeastern University
Bachelor of Science, Business Management
Shari Stirnweis's Convergys Experience October 2003 - Present
Job Sr. Mgr., Finance at Convergys
Industry Outsourcing/Offshoring
Yvonne Plumstead's Convergys Experience 1991 - Present
Job Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 1991 - Present
Amercian Transtech 1983 - 1991
Skills
BPO, Outsourcing, Call Center, Customer Experience, Performance Management, Workforce Management, Vendor Management, Business Process..., Process Improvement, Transition Management, Change Management, CRM, Customer Satisfaction, Offshoring, Operations Management, Service Delivery, Program Management, Employee Engagement, Team Management, Management
Education
Nova Southeastern University 1989 — 1995
BS, MBA, Business Administration
Convergys 1991 - Present
Amercian Transtech 1983 - 1991
Skills
BPO, Outsourcing, Call Center, Customer Experience, Performance Management, Workforce Management, Vendor Management, Business Process..., Process Improvement, Transition Management, Change Management, CRM, Customer Satisfaction, Offshoring, Operations Management, Service Delivery, Program Management, Employee Engagement, Team Management, Management
Education
Nova Southeastern University 1989 — 1995
BS, MBA, Business Administration
Denise Newing's Convergys Experience 2004 - 2008
Job Sr. Recruiting Manager at Convergys
Industry Automotive
Experience
Matrix Human Services 2008 - Present
Convergys 2004 - 2008
EDS 1995 - 2002
Skills
Customer Service, Leadership Development, Recruiting, Organizational..., Onboarding, Human Resources, Career Development, Teamwork, Management, Employee Relations, College Recruiting, Coaching, Leadership, Training, Nonprofits, Public Speaking, Resume Writing, Program Development, Team Building, Community Outreach, Fundraising, Talent Acquisition, Program Management
Education
Northwood University
BS, Marketing Management
Matrix Human Services 2008 - Present
Convergys 2004 - 2008
EDS 1995 - 2002
Skills
Customer Service, Leadership Development, Recruiting, Organizational..., Onboarding, Human Resources, Career Development, Teamwork, Management, Employee Relations, College Recruiting, Coaching, Leadership, Training, Nonprofits, Public Speaking, Resume Writing, Program Development, Team Building, Community Outreach, Fundraising, Talent Acquisition, Program Management
Education
Northwood University
BS, Marketing Management
Ann Workman Brewster's Convergys Experience 2007 - 2009
Job SAP HCM solution architect
Industry Computer Software
Experience
Home January 2013 - Present
The Terebin Group, Inc. 2001 - December 2012
KPMG March 2012 - July 2012
Valero Energy Corporation August 2011 - November 2011
The Toro Company April 2010 - March 2011
Johnson & Johnson 2008 - 2009
convergys 2007 - 2009
Wrigley January 2006 - May 2006
Southern Wine & Spirits 2004 - 2004
Boston Medical Center March 2003 - November 2003
Skills
SAP HR
Education
Northwestern University - Kellogg School of Management 1991 — 1993
Master of Business Administration (M.B.A.)
University of North Carolina at Chapel Hill 1981 — 1986
BS, physics
Home January 2013 - Present
The Terebin Group, Inc. 2001 - December 2012
KPMG March 2012 - July 2012
Valero Energy Corporation August 2011 - November 2011
The Toro Company April 2010 - March 2011
Johnson & Johnson 2008 - 2009
convergys 2007 - 2009
Wrigley January 2006 - May 2006
Southern Wine & Spirits 2004 - 2004
Boston Medical Center March 2003 - November 2003
Skills
SAP HR
Education
Northwestern University - Kellogg School of Management 1991 — 1993
Master of Business Administration (M.B.A.)
University of North Carolina at Chapel Hill 1981 — 1986
BS, physics
Andrea Gouge, PMP's Convergys Experience 1999 - 2009
Job Senior Manager Client Services at NorthgateArinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso ANZ August 2012 - Present
NorthgateArinso June 2010 - August 2012
NorthgateArinso February 2009 - June 2010
Convergys 1999 - 2009
Skills
Outsourcing, Account Management, Business Intelligence, Call Center, Call Centers, Cross-functional Team...
Education
Nova Southeastern University 1987 — 1989
Bachelor of Science (B.S.), Business Administration and Management, General
NorthgateArinso ANZ August 2012 - Present
NorthgateArinso June 2010 - August 2012
NorthgateArinso February 2009 - June 2010
Convergys 1999 - 2009
Skills
Outsourcing, Account Management, Business Intelligence, Call Center, Call Centers, Cross-functional Team...
Education
Nova Southeastern University 1987 — 1989
Bachelor of Science (B.S.), Business Administration and Management, General
Kelly Nickell Seibert's Convergys Experience June 2010 - April 2012
Job Senior Curriculum Writer/Editor at The CE Shop, Inc.
Industry Writing and Editing
Experience
The CE Shop, Inc. April 2012 - Present
Convergys June 2010 - April 2012
Bridge Worldwide February 2010 - June 2010
F+W Media March 2008 - February 2010
F+W Media May 2003 - March 2008
F+W Media September 2002 - April 2003
F+W Media October 2001 - August 2002
F+W Media April 2000 - September 2001
Skills
Instructional Design, Content Quality..., Content Development, Content Management, Copywriting, Copy Editing, Marketing Communications, Content Acquisitions, Technical Writing, Books, Magazines, Non-fiction, Publishing, Freelance Writing, E-Learning, AP Style, Journalism, Editing, SEO copywriting, Proofreading
Education
Ohio University 1995 — 1999
B.S.J., Major: News Writing and Editing; Minor: Spanish; Specialization: Creative Writing
The CE Shop, Inc. April 2012 - Present
Convergys June 2010 - April 2012
Bridge Worldwide February 2010 - June 2010
F+W Media March 2008 - February 2010
F+W Media May 2003 - March 2008
F+W Media September 2002 - April 2003
F+W Media October 2001 - August 2002
F+W Media April 2000 - September 2001
Skills
Instructional Design, Content Quality..., Content Development, Content Management, Copywriting, Copy Editing, Marketing Communications, Content Acquisitions, Technical Writing, Books, Magazines, Non-fiction, Publishing, Freelance Writing, E-Learning, AP Style, Journalism, Editing, SEO copywriting, Proofreading
Education
Ohio University 1995 — 1999
B.S.J., Major: News Writing and Editing; Minor: Spanish; Specialization: Creative Writing
Larry Lowder's Convergys Experience Solutions ArchitectOracle2005 - Present
Job Solutions Architect at Convergys
Industry Executive Office
Experience
Convergys Solutions ArchitectOracle2005 - Present
Convergys India P Ltd. 2000 - Present
Education
Northwestern University 1972 — 2003
Convergys Solutions ArchitectOracle2005 - Present
Convergys India P Ltd. 2000 - Present
Education
Northwestern University 1972 — 2003
Dan Worthley's Convergys Experience August 2007 - August 2015
Job Network Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions August 2015 - Present
Convergys August 2007 - August 2015
Colo 5 2009 - 2009
ADT Securities July 2007 - August 2007
Citizens Property Insurance August 2005 - June 2007
Capital One December 2000 - June 2005
Circuit City November 1998 - December 2000
First Data Corporation July 1994 - November 1998
Skills
Cisco, Data Center, Disaster Recovery, VoIP, Routers, Cisco Technologies, Firewalls, Network Security, EIGRP, CCNA, OSPF, Cisco IOS, Telecommunications, VPN, Networking, Network Architecture, WAN, Routing
Education
Northwest Missouri State University 1987 — 1990
Bachelor of Science (B.S.)
Expert Global Solutions August 2015 - Present
Convergys August 2007 - August 2015
Colo 5 2009 - 2009
ADT Securities July 2007 - August 2007
Citizens Property Insurance August 2005 - June 2007
Capital One December 2000 - June 2005
Circuit City November 1998 - December 2000
First Data Corporation July 1994 - November 1998
Skills
Cisco, Data Center, Disaster Recovery, VoIP, Routers, Cisco Technologies, Firewalls, Network Security, EIGRP, CCNA, OSPF, Cisco IOS, Telecommunications, VPN, Networking, Network Architecture, WAN, Routing
Education
Northwest Missouri State University 1987 — 1990
Bachelor of Science (B.S.)
Angelique Williams's Convergys Experience 2006 - Present
Job Test Analysis / Project Management
Industry Information Technology and Services
Experience
Convergys 2006 - Present
Convergys 2001 - 2005
Ajilon Consulting 1996 - 2000
Skills
SDLC, System Testing, Regression Testing, Manual Testing, Test Planning, Testing, Requirements Analysis, User Acceptance Testing, Quality Center, Software Quality..., Test Management, Test Cases
Education
Notre Dame of Maryland University
Convergys 2006 - Present
Convergys 2001 - 2005
Ajilon Consulting 1996 - 2000
Skills
SDLC, System Testing, Regression Testing, Manual Testing, Test Planning, Testing, Requirements Analysis, User Acceptance Testing, Quality Center, Software Quality..., Test Management, Test Cases
Education
Notre Dame of Maryland University
Bill Hawkins's Convergys Experience 2000 - 2007
Job Alternative Dispute Resolution Practitioner/Counsel at BakerHostetler
Industry Alternative Dispute Resolution
Experience
Baker& Hostetler 2007 - Present
Northern Kentucky University 2007 - 2012
Convergys 2000 - 2007
Frost & Jacobs 1978 - 2000
Skills
Mediation, Arbitration, Litigation, Commercial Litigation, Trade Secrets, Corporate Law, Civil Litigation, Alternative Dispute..., Trials, Appeals, Intellectual Property, Employment Law, Mergers & Acquisitions, Personal Injury, Product Liability, Copyright Law, Legal Writing, Trademarks, Management, General Awesomeness
Education
Northern Kentucky University—Salmon P. Chase College of Law 1974 — 1978
Juris Doctor (J.D.)
University of Cincinnati 1973 — 1974
Master of Education (M.Ed.)
University of Cincinnati 1966 — 1970
Bachelor of Science (B.S.)
Baker& Hostetler 2007 - Present
Northern Kentucky University 2007 - 2012
Convergys 2000 - 2007
Frost & Jacobs 1978 - 2000
Skills
Mediation, Arbitration, Litigation, Commercial Litigation, Trade Secrets, Corporate Law, Civil Litigation, Alternative Dispute..., Trials, Appeals, Intellectual Property, Employment Law, Mergers & Acquisitions, Personal Injury, Product Liability, Copyright Law, Legal Writing, Trademarks, Management, General Awesomeness
Education
Northern Kentucky University—Salmon P. Chase College of Law 1974 — 1978
Juris Doctor (J.D.)
University of Cincinnati 1973 — 1974
Master of Education (M.Ed.)
University of Cincinnati 1966 — 1970
Bachelor of Science (B.S.)
Chris Prangley's Convergys Experience 2004 - Present
Job Director Retail
Industry Retail
Experience
Convergys Corp July 2004 - Present
Convergys 2004 - Present
AT&T Solutions 1998 - 2004
AT&T Solutions Customer Care 1996 - 1998
AT&T Universal Card 1989 - 1996
AT&T Universal Card Services 1988 - 1996
Education
Nova Southeastern University
BS Management
Convergys Corp July 2004 - Present
Convergys 2004 - Present
AT&T Solutions 1998 - 2004
AT&T Solutions Customer Care 1996 - 1998
AT&T Universal Card 1989 - 1996
AT&T Universal Card Services 1988 - 1996
Education
Nova Southeastern University
BS Management
William Phipps's Convergys Experience November 2014 - Present
Job Newtork Security Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2014 - Present
Convergys January 2003 - October 2014
Convergys 2002 - 2002
Solutech 1999 - 2001
Quilogy 1999 - 2001
Skills
CISSP, CCNA + Security, Cisco Technologies, Cisco IOS, Cisco Security, CCNA, Network Security, EIGRP, Routers, CCNP, Cisco Wireless, OSPF, Wireless Networking, Network Architecture, Firewalls, VPN, Routing, PIX, IPS, BGP, ASA, Cisco Nexus, IPSec, HSRP, Juniper, WAN, Juniper Technologies, Disaster Recovery, Troubleshooting, Vendor Management
Education
Northwood University 1993 — 1996
Bachelor of Business Administration (BBA), Management Information Systems; Business Administration
Southeastern Community College 1992 — 1993
Associate of Arts (AA)
Convergys November 2014 - Present
Convergys January 2003 - October 2014
Convergys 2002 - 2002
Solutech 1999 - 2001
Quilogy 1999 - 2001
Skills
CISSP, CCNA + Security, Cisco Technologies, Cisco IOS, Cisco Security, CCNA, Network Security, EIGRP, Routers, CCNP, Cisco Wireless, OSPF, Wireless Networking, Network Architecture, Firewalls, VPN, Routing, PIX, IPS, BGP, ASA, Cisco Nexus, IPSec, HSRP, Juniper, WAN, Juniper Technologies, Disaster Recovery, Troubleshooting, Vendor Management
Education
Northwood University 1993 — 1996
Bachelor of Business Administration (BBA), Management Information Systems; Business Administration
Southeastern Community College 1992 — 1993
Associate of Arts (AA)
Casey Duggan's Convergys Experience April 2001 - March 2002
Job Area Operations Officer at BB&T
Industry Financial Services
Experience
BB&T January 2003 - Present
BB&T January 2002 - January 2003
Convergys April 2001 - March 2002
Convergys May 2000 - April 2001
Skills
Access, Management, Leadership, Training, Customer Service, Microsoft Office, Process Improvement, Human Resources, Program Management, Banking
Education
Northern Virginia Community College
Business Administration
BB&T January 2003 - Present
BB&T January 2002 - January 2003
Convergys April 2001 - March 2002
Convergys May 2000 - April 2001
Skills
Access, Management, Leadership, Training, Customer Service, Microsoft Office, Process Improvement, Human Resources, Program Management, Banking
Education
Northern Virginia Community College
Business Administration
Kim O'Tool's Convergys Experience 2005 - 2006
Job Office Manager
Industry Information Technology and Services
Experience
Stay at Home Mom August 2014 - Present
Inergex October 2012 - August 2014
U.S. Energy Development Corporation October 2011 - November 2012
Lewy Body Dementia Association 2008 - September 2011
Piedmont Honda 2006 - November 2007
Convergys 2005 - 2006
Troy Medical P.C. 1999 - 2005
Skills
Outlook, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Change Management, Social Networking, System Administration
Education
Oakland University 1999 — 2003
MIS, Business
Stay at Home Mom August 2014 - Present
Inergex October 2012 - August 2014
U.S. Energy Development Corporation October 2011 - November 2012
Lewy Body Dementia Association 2008 - September 2011
Piedmont Honda 2006 - November 2007
Convergys 2005 - 2006
Troy Medical P.C. 1999 - 2005
Skills
Outlook, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Change Management, Social Networking, System Administration
Education
Oakland University 1999 — 2003
MIS, Business
Laurie Hredzak's Convergys Experience June 2013 - Present
Job Analyst at Convergys
Industry Market Research
Experience
Convergys June 2013 - Present
Sequent July 2005 - May 2013
Partners In Marketing October 2000 - June 2005
Skills
Market Research, Survey Design, Survey Research, Employee Surveys, Employee Engagement, Consumer Insight, Customer Satisfaction, Perceptual Mapping, Quantitative Research, Qualitative Research, Focus Groups, SPSS, Compensation Structure..., Market Pricing, Analytical Skills, Report Writing, Proofreading, Web-based Surveys, Questionnaire Design, Data Analysis, Text Analytics, Project Management, Project Planning, Analysis
Education
Ohio University 1996 — 2000
BBA, Marketing, International Business
Convergys June 2013 - Present
Sequent July 2005 - May 2013
Partners In Marketing October 2000 - June 2005
Skills
Market Research, Survey Design, Survey Research, Employee Surveys, Employee Engagement, Consumer Insight, Customer Satisfaction, Perceptual Mapping, Quantitative Research, Qualitative Research, Focus Groups, SPSS, Compensation Structure..., Market Pricing, Analytical Skills, Report Writing, Proofreading, Web-based Surveys, Questionnaire Design, Data Analysis, Text Analytics, Project Management, Project Planning, Analysis
Education
Ohio University 1996 — 2000
BBA, Marketing, International Business
LaKira Dobson's Convergys Experience January 2008 - October 2008
Job Experienced Customer Service Representive
Industry Consumer Services
Experience
Blue Cross Blue Shield of Michigan December 2010 - September 2013
Convergys January 2008 - October 2008
Education
Oakland Community College 2009 — 2012
Elementry and Early childhood Ed.
Blue Cross Blue Shield of Michigan December 2010 - September 2013
Convergys January 2008 - October 2008
Education
Oakland Community College 2009 — 2012
Elementry and Early childhood Ed.
Laura Cunniffe's Convergys Experience November 2009 - December 2010
Job Regional Manager Connected Customer at General Motors
Industry Automotive
Experience
General Motors November 2014 - Present
General Motors January 2013 - Present
General Motors October 2010 - January 2013
Convergys November 2009 - December 2010
OnStar August 2005 - January 2010
Thrifty Car Rental September 2004 - August 2005
Skills
Sales Management, Management, Sales Operations, Sales, Leadership, Training, Salesforce.com, Employee Training, Sales Process, Business Planning, Customer Service, Call Centers, Customer Retention, Marketing, Customer Satisfaction, Automotive, Account Management
Education
Oakland University 1999 — 2003
BA, Major: English; Minors: Political Science and Communications
Oakland University 1999 — 2003
General Motors November 2014 - Present
General Motors January 2013 - Present
General Motors October 2010 - January 2013
Convergys November 2009 - December 2010
OnStar August 2005 - January 2010
Thrifty Car Rental September 2004 - August 2005
Skills
Sales Management, Management, Sales Operations, Sales, Leadership, Training, Salesforce.com, Employee Training, Sales Process, Business Planning, Customer Service, Call Centers, Customer Retention, Marketing, Customer Satisfaction, Automotive, Account Management
Education
Oakland University 1999 — 2003
BA, Major: English; Minors: Political Science and Communications
Oakland University 1999 — 2003
Elisa Morris's Convergys Experience February 2002 - March 2011
Job Instructional Designer and PowerPoint Specialist
Industry E-Learning
Experience
Freelance June 2015 - Present
Freelance Instructional Designer July 2013 - Present
AT&T December 2011 - June 2013
Translation Services 2005 - 2013
Contractor February 2011 - December 2012
Hudson March 2011 - November 2011
Convergys February 2002 - March 2011
Productivity Point International 1995 - 2002
Skills
ADDIE, ILT, Learning Solutions, Instructional Design, Adult Education, E-learning Development, Instructor-led Training, E-learning, Needs Analysis, Captivate, Blended Learning, Course Development, Performance Consulting, Curriculum Development, Curriculum Design, Learning Management, Web-based Training, Blended Learning..., Editing, Technical Writing, Writing, Adobe Acrobat, Distance Learning, Teaching, Performance Improvement, Flash, Microsoft Office, WebEx, Research, SharePoint, Coaching, Online Training, PowerPoint, WBT, SnagIt, E-Learning, Lectora, Learning Management..., Job Aids, SCORM
Education
Nova Southeastern University 2004 — 2008
Master of Education (M.Ed.), Instructional Design/Technology
Tulane University
B.A., Education
Virginia Tech
B.A., Art, French
Freelance June 2015 - Present
Freelance Instructional Designer July 2013 - Present
AT&T December 2011 - June 2013
Translation Services 2005 - 2013
Contractor February 2011 - December 2012
Hudson March 2011 - November 2011
Convergys February 2002 - March 2011
Productivity Point International 1995 - 2002
Skills
ADDIE, ILT, Learning Solutions, Instructional Design, Adult Education, E-learning Development, Instructor-led Training, E-learning, Needs Analysis, Captivate, Blended Learning, Course Development, Performance Consulting, Curriculum Development, Curriculum Design, Learning Management, Web-based Training, Blended Learning..., Editing, Technical Writing, Writing, Adobe Acrobat, Distance Learning, Teaching, Performance Improvement, Flash, Microsoft Office, WebEx, Research, SharePoint, Coaching, Online Training, PowerPoint, WBT, SnagIt, E-Learning, Lectora, Learning Management..., Job Aids, SCORM
Education
Nova Southeastern University 2004 — 2008
Master of Education (M.Ed.), Instructional Design/Technology
Tulane University
B.A., Education
Virginia Tech
B.A., Art, French
Robert Cahoon's Convergys Experience January 2002 - October 2006
Job IT Systems Analyst at Painted Pony Petroleum Ltd.
Industry Information Technology and Services
Experience
Painted Pony Petroleum Ltd. March 2012 - Present
NuVista Energy Ltd. January 2010 - March 2012
BG Group 2008 - 2009
Conoco Phillips June 2007 - September 2008
EnCana Corporation November 2006 - June 2007
Convergys January 2002 - October 2006
Skills
Computer Hardware, Windows, Troubleshooting, System Deployment, Deployment Planning, Exchange 2010, VMware ESX, VMware Workstation, HP Proliant, Image Creation, Backup Solutions, Server Administration, Windows Server, Red Hat Linux, Ubuntu, Novell Zenworks
Education
Nova Scotia Community College 2000 — 2002
Painted Pony Petroleum Ltd. March 2012 - Present
NuVista Energy Ltd. January 2010 - March 2012
BG Group 2008 - 2009
Conoco Phillips June 2007 - September 2008
EnCana Corporation November 2006 - June 2007
Convergys January 2002 - October 2006
Skills
Computer Hardware, Windows, Troubleshooting, System Deployment, Deployment Planning, Exchange 2010, VMware ESX, VMware Workstation, HP Proliant, Image Creation, Backup Solutions, Server Administration, Windows Server, Red Hat Linux, Ubuntu, Novell Zenworks
Education
Nova Scotia Community College 2000 — 2002
Vicki Reinhard's Convergys Experience March 2003 - Present
Job Director, Research Systems & Processing at Convergys
Industry Market Research
Experience
Convergys March 2003 - Present
Convergys 1998 - 2001
Convergys 1997 - 1998
Alliance Research, Inc 1989 - 1996
Skills
Marketing Research, Analytics, Quantitative Research, Customer Insight, Market Research
Education
Northern Kentucky University 1989 — 1994
B.A., Psychology / Marketing, Magna cum laude
Convergys March 2003 - Present
Convergys 1998 - 2001
Convergys 1997 - 1998
Alliance Research, Inc 1989 - 1996
Skills
Marketing Research, Analytics, Quantitative Research, Customer Insight, Market Research
Education
Northern Kentucky University 1989 — 1994
B.A., Psychology / Marketing, Magna cum laude
Maribel Guerra's Convergys Experience 1999 - 2006
Job Human Resources Manager at G4S
Industry Executive Office
Experience
G4S June 2015 - Present
Construction Specialties December 2008 - February 2015
UTPA 2012 - 2012
T-Mobile July 2007 - July 2008
Convergys 1999 - 2006
Skills
Organizational..., Administration, Employee/Labor Relations, Chinese, Spanish, Strategic Leadership, Financial Planning, Multi-state Payroll, Global Sourcing, Performance Management, Personnel Management, Human Resources, Recruiting, Interviews, Customer Satisfaction, Customer Service, Management, Training, Leadership, Employee Training, Call Centers, Employee Relations
Education
University of Texas at Brownsville 2011 — 2012
Certified Public Manager, Public Administration
Nova Southeastern University 2001 — 2003
University of Texas at Brownsville, Business Administration
G4S June 2015 - Present
Construction Specialties December 2008 - February 2015
UTPA 2012 - 2012
T-Mobile July 2007 - July 2008
Convergys 1999 - 2006
Skills
Organizational..., Administration, Employee/Labor Relations, Chinese, Spanish, Strategic Leadership, Financial Planning, Multi-state Payroll, Global Sourcing, Performance Management, Personnel Management, Human Resources, Recruiting, Interviews, Customer Satisfaction, Customer Service, Management, Training, Leadership, Employee Training, Call Centers, Employee Relations
Education
University of Texas at Brownsville 2011 — 2012
Certified Public Manager, Public Administration
Nova Southeastern University 2001 — 2003
University of Texas at Brownsville, Business Administration
dan mcmullen's Convergys Experience July 2000 - March 2010
Job Database Administrator at IMP Aerospace
Industry Aviation & Aerospace
Experience
IMP Aerospace March 2010 - Present
Convergys July 2000 - March 2010
Skills
Database Administration, Databases, Software Documentation, Visio, Project Planning, Microsoft Office, Project Management, Team Leadership, Process Improvement, Windows, Access, Technical Writing, Data Management, Program Management, Security Clearance, Requirements Analysis, MS Project, Troubleshooting, Testing, Quality Assurance, Systems Engineering, Integration, Configuration Management, Relational Databases, Business Analysis, Enterprise Architecture, Change Management, Quality Management, Electronics
Education
Nova Scotia Community College 1993 — 1995
Electronics
TREBAS Institute 1988 — 1990
Audio Engineering
IMP Aerospace March 2010 - Present
Convergys July 2000 - March 2010
Skills
Database Administration, Databases, Software Documentation, Visio, Project Planning, Microsoft Office, Project Management, Team Leadership, Process Improvement, Windows, Access, Technical Writing, Data Management, Program Management, Security Clearance, Requirements Analysis, MS Project, Troubleshooting, Testing, Quality Assurance, Systems Engineering, Integration, Configuration Management, Relational Databases, Business Analysis, Enterprise Architecture, Change Management, Quality Management, Electronics
Education
Nova Scotia Community College 1993 — 1995
Electronics
TREBAS Institute 1988 — 1990
Audio Engineering
Ed Dohn's Convergys Experience September 1999 - May 2002
Job Product Support Analyst at Interactive Resources iR
Industry Information Technology and Services
Experience
TransCore August 2013 - June 2015
FMC Technologies April 2009 - April 2013
Odyssey Information Services May 2002 - October 2008
Convergys September 1999 - May 2002
Education
Norwich University 1980 — 1984
BA Goverment and History, Political Science and Government
TransCore August 2013 - June 2015
FMC Technologies April 2009 - April 2013
Odyssey Information Services May 2002 - October 2008
Convergys September 1999 - May 2002
Education
Norwich University 1980 — 1984
BA Goverment and History, Political Science and Government
Toney Santini's Convergys Experience August 2013 - Present
Job seeking opportunites in film and theatre production
Industry Media Production
Experience
Convergys August 2013 - Present
Horroscapes May 2013 - October 2013
Campus Crusade for Christ September 2011 - November 2011
Skills
Video Production, Social Media, Editing, Television, Photoshop, Video Editing, Video, Final Cut Pro, Journalism, Film, Photography, Broadcast, Microsoft Office, Post Production, Public Relations, Customer Service, Teaching, Microsoft Word, Outlook, Research, PowerPoint
Education
F.I.R.S.T School/ College 2011 — 2011
Bachelor's degree, Cinematography and Film/Video Production, n/a
Oakland Community College 2008 — 2010
n/a, Theatre Arts, n/a
Convergys August 2013 - Present
Horroscapes May 2013 - October 2013
Campus Crusade for Christ September 2011 - November 2011
Skills
Video Production, Social Media, Editing, Television, Photoshop, Video Editing, Video, Final Cut Pro, Journalism, Film, Photography, Broadcast, Microsoft Office, Post Production, Public Relations, Customer Service, Teaching, Microsoft Word, Outlook, Research, PowerPoint
Education
F.I.R.S.T School/ College 2011 — 2011
Bachelor's degree, Cinematography and Film/Video Production, n/a
Oakland Community College 2008 — 2010
n/a, Theatre Arts, n/a
Adam Cornett's Convergys Experience July 2012 - June 2013
Job Student at University of Cincinnati
Industry Consumer Goods
Experience
University of Cincinnati January 2015 - Present
Alpine Valley Water June 2014 - August 2014
Jasper Contractors June 2013 - April 2014
Convergys July 2012 - June 2013
Convergys April 2011 - July 2012
Fifth Third Bank September 2008 - November 2009
Western & Southern Financial Group January 2007 - September 2007
Skills
Credit, Mortgage Lending, Loans, Customer Service, Call Center, Microsoft Excel, Banking, Marketing, PowerPoint, Microsoft Word, Microsoft Office, Sales Management, Training, Advertising, Merchandising, Business Planning, Merchandise Planning, Forecasting, Auditing, Leadership, Thought Leadership, Consumer Products, Marketing Communications, Client Development, Client Liaison, Negotiation, Operating Budgets, Targeted Selection..., Sales Motivation, High Level Networking, Trade Shows, Call Centers, Customer Satisfaction
Education
Ohio University 2002 — 2006
Bachelors, Journalism
Northern Kentucky University—Salmon P. Chase College of Law
University of Cincinnati January 2015 - Present
Alpine Valley Water June 2014 - August 2014
Jasper Contractors June 2013 - April 2014
Convergys July 2012 - June 2013
Convergys April 2011 - July 2012
Fifth Third Bank September 2008 - November 2009
Western & Southern Financial Group January 2007 - September 2007
Skills
Credit, Mortgage Lending, Loans, Customer Service, Call Center, Microsoft Excel, Banking, Marketing, PowerPoint, Microsoft Word, Microsoft Office, Sales Management, Training, Advertising, Merchandising, Business Planning, Merchandise Planning, Forecasting, Auditing, Leadership, Thought Leadership, Consumer Products, Marketing Communications, Client Development, Client Liaison, Negotiation, Operating Budgets, Targeted Selection..., Sales Motivation, High Level Networking, Trade Shows, Call Centers, Customer Satisfaction
Education
Ohio University 2002 — 2006
Bachelors, Journalism
Northern Kentucky University—Salmon P. Chase College of Law
Janice Pace's Convergys Experience August 2010 - October 2010
Job Medical Office Administrative, Epilepsy Association Fun Club Coordinator, Home Support Worker, Human Services Counsellor
Industry Medical Practice
Experience
Home Health May 2011 - Present
Fun Club January 2007 - November 2014
Convergys August 2010 - October 2010
Sharecare Homes July 2003 - January 2008
Metro Community Living November 2006 - September 2007
Bayshore Health Care March 2001 - April 2004
Neighborhood Living June 2001 - August 2003
Human Services Counseling Work January 2001 - January 2001
Skills
Fundraising, Cpr Certified, Social Services, Management, Training
Education
Nova Scotia Community College 2000 — 2001
Human Services Counseling
NS Community College 1998 — 1999
Home Support Worker
Sackville High School 1996 — 1998
Program/High School Diploma, Care Worker Program
Sackville High School
Home Health May 2011 - Present
Fun Club January 2007 - November 2014
Convergys August 2010 - October 2010
Sharecare Homes July 2003 - January 2008
Metro Community Living November 2006 - September 2007
Bayshore Health Care March 2001 - April 2004
Neighborhood Living June 2001 - August 2003
Human Services Counseling Work January 2001 - January 2001
Skills
Fundraising, Cpr Certified, Social Services, Management, Training
Education
Nova Scotia Community College 2000 — 2001
Human Services Counseling
NS Community College 1998 — 1999
Home Support Worker
Sackville High School 1996 — 1998
Program/High School Diploma, Care Worker Program
Sackville High School
Juan Quiles's Convergys Experience February 1999 - November 1999
Job Self employed Owner operator
Industry Logistics and Supply Chain
Experience
Intercontinental Truck Brokerage February 2011 - Present
Adkore Rehabilitation January 2010 - January 2011
Newsom Oils November 2008 - December 2010
CenturyLink (formerly Embarq) February 2008 - November 2008
3Js Trucking January 2000 - January 2003
Latino Pastoral Action Center January 1999 - January 2000
Convergys February 1999 - November 1999
Skills
Configuring of Cisco..., IP Addressing and VLSM, Wireless Networking, Microsoft Windows, Microsoft Office 2003..., Windows, Technical Support, Software Installation, Cisco Technologies
Education
Florida Technical College 2011 — 2011
ASCS, Inforation technology
Herzing University 2010 — 2010
CCNA
Netcom Technical Service
PC Repairs
Nyack College 1993 — 1994
Buisness Administration
Deltona High Schol 1990 — 1993
HS
Intercontinental Truck Brokerage February 2011 - Present
Adkore Rehabilitation January 2010 - January 2011
Newsom Oils November 2008 - December 2010
CenturyLink (formerly Embarq) February 2008 - November 2008
3Js Trucking January 2000 - January 2003
Latino Pastoral Action Center January 1999 - January 2000
Convergys February 1999 - November 1999
Skills
Configuring of Cisco..., IP Addressing and VLSM, Wireless Networking, Microsoft Windows, Microsoft Office 2003..., Windows, Technical Support, Software Installation, Cisco Technologies
Education
Florida Technical College 2011 — 2011
ASCS, Inforation technology
Herzing University 2010 — 2010
CCNA
Netcom Technical Service
PC Repairs
Nyack College 1993 — 1994
Buisness Administration
Deltona High Schol 1990 — 1993
HS
Keith Lake's Convergys Experience October 2009 - February 2010
Job Technical Support Engineer at EMC
Industry Information Technology and Services
Experience
EMC August 2011 - Present
Convergys - NetApp February 2010 - June 2011
Convergys October 2009 - February 2010
GSA Print Depot May 2009 - October 2009
Teleperformance USA October 2006 - March 2009
US Army September 2003 - November 2006
US Army July 2002 - August 2003
US Army December 1998 - July 2002
Education
Northern Virginia Community College 2002 — 2003
Harrison High School 1993 — 1998
EMC August 2011 - Present
Convergys - NetApp February 2010 - June 2011
Convergys October 2009 - February 2010
GSA Print Depot May 2009 - October 2009
Teleperformance USA October 2006 - March 2009
US Army September 2003 - November 2006
US Army July 2002 - August 2003
US Army December 1998 - July 2002
Education
Northern Virginia Community College 2002 — 2003
Harrison High School 1993 — 1998
Tony Wagoner's Convergys Experience 1998 - 2012
Job Computer Systems Production Support Manager
Industry Outsourcing/Offshoring
Experience
no company January 2012 - Present
Convergys 1998 - 2012
Skills
Equipment Acquisition, Customer Interface, Budgeting, User Acceptance Testing, Business Systems..., Production Support, Deployment
Education
Nova Southeastern University 1991 — 1994
B.S, Professional Management, Management
no company January 2012 - Present
Convergys 1998 - 2012
Skills
Equipment Acquisition, Customer Interface, Budgeting, User Acceptance Testing, Business Systems..., Production Support, Deployment
Education
Nova Southeastern University 1991 — 1994
B.S, Professional Management, Management
Angela Burley's Convergys Experience March 1999 - August 2001
Job Student at NWACC
Industry
Experience
NWACC August 2012 - Present
Holiday Inn Express August 2002 - February 2005
Convergy's March 1999 - August 2001
Skills
Housekeeping, Customer Service
Education
NorthWest Arkansas Community College 2012 — 2016
Bachelor of Arts (B.A.), Elementary Education and Teaching
Springdale High School 1993 — 1996
West Mesquite
NWACC August 2012 - Present
Holiday Inn Express August 2002 - February 2005
Convergy's March 1999 - August 2001
Skills
Housekeeping, Customer Service
Education
NorthWest Arkansas Community College 2012 — 2016
Bachelor of Arts (B.A.), Elementary Education and Teaching
Springdale High School 1993 — 1996
West Mesquite
Ferrien Harris's Convergys Experience December 2008 - December 2009
Job Crew Chief at United States Air Force
Industry Military
Experience
United States Air Force October 2009 - Present
Convergys December 2008 - December 2009
Walmart October 2007 - December 2008
Skills
Customer Service, Troubleshooting, Microsoft Office, Customer Satisfaction, Team Leadership, Inventory Management, Computer Hardware, Data Entry, Microsoft Excel, Leadership, Time Management, Microsoft Word
Education
Community College of the US Air Foce 2010 — 2010
Aerospace Science, Aerospace Matience
Northwestern Oklahoma State University 2007 — 2007
General Studies, Sports Therapy
United States Air Force October 2009 - Present
Convergys December 2008 - December 2009
Walmart October 2007 - December 2008
Skills
Customer Service, Troubleshooting, Microsoft Office, Customer Satisfaction, Team Leadership, Inventory Management, Computer Hardware, Data Entry, Microsoft Excel, Leadership, Time Management, Microsoft Word
Education
Community College of the US Air Foce 2010 — 2010
Aerospace Science, Aerospace Matience
Northwestern Oklahoma State University 2007 — 2007
General Studies, Sports Therapy
Keith Garety's Convergys Experience May 2011 - June 2012
Job Implementation Specialist at ADP
Industry Financial Services
Experience
ADP June 2012 - Present
ADP June 2012 - Present
Convergys May 2011 - June 2012
Convergys December 2007 - April 2011
Convergys January 2001 - December 2007
Convergys July 2000 - January 2001
Convergys February 1999 - June 2000
Goverment of Nova Scotia September 1998 - January 1999
Skills
•Quality Assurance..., Quality Assurance, Process Improvement, Leadership, Software Documentation, Workforce Management, CRM, Customer Satisfaction, Call Centers, Analysis, Team Leadership, Time Management, Troubleshooting, Project Management, Management, Training, Databases
Education
Nova Scotia Community College 2011 — 2012
Bachelor of Business Administration (BBA), Small Business Administration/Management, In Progress
ADP June 2012 - Present
ADP June 2012 - Present
Convergys May 2011 - June 2012
Convergys December 2007 - April 2011
Convergys January 2001 - December 2007
Convergys July 2000 - January 2001
Convergys February 1999 - June 2000
Goverment of Nova Scotia September 1998 - January 1999
Skills
•Quality Assurance..., Quality Assurance, Process Improvement, Leadership, Software Documentation, Workforce Management, CRM, Customer Satisfaction, Call Centers, Analysis, Team Leadership, Time Management, Troubleshooting, Project Management, Management, Training, Databases
Education
Nova Scotia Community College 2011 — 2012
Bachelor of Business Administration (BBA), Small Business Administration/Management, In Progress
Connie Truesdale's Convergys Experience March 2004 - June 2009
Job Enrollment Advisor at Apollo Group
Industry Higher Education
Experience
Apollo Group June 2009 - Present
Convergys March 2004 - June 2009
Skills
Adult Education, Distance Learning, Higher Education, Admissions, E-Learning
Education
Odessa College 1987 — 1989
Associate of Arts (A.A.), Business Administration and Management, General
Apollo Group June 2009 - Present
Convergys March 2004 - June 2009
Skills
Adult Education, Distance Learning, Higher Education, Admissions, E-Learning
Education
Odessa College 1987 — 1989
Associate of Arts (A.A.), Business Administration and Management, General
Dianne Nelson's Convergys Experience July 2008 - July 2009
Job Financial Professional at New York Life Insurance Company
Industry Financial Services
Experience
New York Life Insurance Company January 2010 - Present
Convergys July 2008 - July 2009
Qwest April 2006 - July 2008
Convergys January 1996 - April 2006
Skills
Sales Management, Life Insurance, Finacial Management, Management, Call Centers, Operations Management, Project Management, Account Management, Call center start-up, Telecommunications..., Telecommunications...
Education
Ogden-Weber Applied Technology College 1994 — 1995
New York Life Insurance Company January 2010 - Present
Convergys July 2008 - July 2009
Qwest April 2006 - July 2008
Convergys January 1996 - April 2006
Skills
Sales Management, Life Insurance, Finacial Management, Management, Call Centers, Operations Management, Project Management, Account Management, Call center start-up, Telecommunications..., Telecommunications...
Education
Ogden-Weber Applied Technology College 1994 — 1995
James Twitchel's Convergys Experience November 1993 - December 2002
Job Programmer Analyst at Profit Developers, Inc.
Industry Computer Software
Experience
Profit Developers, Inc. July 2009 - Present
Volusia County Schools 2003 - 2007
Convergys November 1993 - December 2002
American Automobile Association (AAA) June 1988 - November 1993
Skills
Testing
Education
Nova Southeastern University 2003 — 2006
Master's Degree, Computer Science Education, 3.93
Old Dominion University 1979 — 1987
Bachelor's Degree, Computer Science
Profit Developers, Inc. July 2009 - Present
Volusia County Schools 2003 - 2007
Convergys November 1993 - December 2002
American Automobile Association (AAA) June 1988 - November 1993
Skills
Testing
Education
Nova Southeastern University 2003 — 2006
Master's Degree, Computer Science Education, 3.93
Old Dominion University 1979 — 1987
Bachelor's Degree, Computer Science
Ben Bulson's Convergys Experience July 2001 - June 2012
Job Senior Analyst at NetCracker
Industry Telecommunications
Experience
NetCracker July 2012 - Present
Convergys July 2001 - June 2012
Skills
AS400 system, Visual Studio, .NET, Visual Basic, C#, Java
Education
Nova Southeastern University 2002 — 2006
Master of Science (M.S.), Computer and Information Sciences, General
Saint Gregorys University 1999 — 2001
Bachelor of Science (BS), Computer and Information Sciences, General
NetCracker July 2012 - Present
Convergys July 2001 - June 2012
Skills
AS400 system, Visual Studio, .NET, Visual Basic, C#, Java
Education
Nova Southeastern University 2002 — 2006
Master of Science (M.S.), Computer and Information Sciences, General
Saint Gregorys University 1999 — 2001
Bachelor of Science (BS), Computer and Information Sciences, General
Jeanie Terry's Convergys Experience May 1996 - April 2005
Job
Industry Medical Devices
Experience
PSS September 2005 - Present
Convergys May 1996 - April 2005
AT&T April 1992 - April 1996
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Microsoft Office, Access, Data Entry
Education
Nova Southeastern University
PSS September 2005 - Present
Convergys May 1996 - April 2005
AT&T April 1992 - April 1996
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Microsoft Office, Access, Data Entry
Education
Nova Southeastern University
Relanda Germany's Convergys Experience October 2002 - November 2010
Job Receptionist at Salon Suite Things
Industry
Experience
Virginia college ReceptionistSalon Suite ThingsOctober 2012 - Present
Metro Kids Konnection January 2011 - September 2012
Convergys October 2002 - November 2010
Skills
Excellent Customer..., Exceptional..., Microsoft Office, Aseptic Technique, Sterilization
Education
Northern Virginia Community College 2013 — 2015
Associate's Degree, Surgical Technology/Technologist
Virginia college ReceptionistSalon Suite ThingsOctober 2012 - Present
Metro Kids Konnection January 2011 - September 2012
Convergys October 2002 - November 2010
Skills
Excellent Customer..., Exceptional..., Microsoft Office, Aseptic Technique, Sterilization
Education
Northern Virginia Community College 2013 — 2015
Associate's Degree, Surgical Technology/Technologist
Jared Clawson's Convergys Experience November 2011 - August 2012
Job Student at Weber State University
Industry Computer Networking
Experience
Convergys November 2011 - August 2012
Convergys January 2011 - August 2011
Skills
Troubleshooting, Computer Hardware, Technical Support
Education
Weber State University 2013 — 2015
Associate of Science (AS), Computer Science
Ogden-Weber Applied Technology College 2003 — 2008
Convergys November 2011 - August 2012
Convergys January 2011 - August 2011
Skills
Troubleshooting, Computer Hardware, Technical Support
Education
Weber State University 2013 — 2015
Associate of Science (AS), Computer Science
Ogden-Weber Applied Technology College 2003 — 2008
Christopher Janousek's Convergys Experience February 2009 - June 2009
Job Avionics Technician at United States Air Force
Industry Defense & Space
Experience
United States Air Force November 2009 - Present
Convergys February 2009 - June 2009
Corley's Albuquerque August 2008 - December 2008
Grand Targhee Resort October 2007 - June 2008
Education
Northwest Florida State College 2013 — 2015
Associate’s Degree, Industrial Management Technology
United States Air Force November 2009 - Present
Convergys February 2009 - June 2009
Corley's Albuquerque August 2008 - December 2008
Grand Targhee Resort October 2007 - June 2008
Education
Northwest Florida State College 2013 — 2015
Associate’s Degree, Industrial Management Technology
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT