Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
USA Transportation Logistics, LLC November 2013 - Present
western connivance October 2012 - March 2013
Convergys 2008 - 2009
Love's Travel Stops 2006 - 2007
Skills
Customer Service, Customer Satisfaction, Inventory Management, Inventory Control, Time Management, Access, Accounts Payable, Accounts Receivable, Spreadsheets, Teamwork, Advertising Sales, Inventory Analysis, PowerPoint, Microsoft Excel, Microsoft Office, Interviews, Clerical Skills, Account Management, Schedules, Order Management, Microsoft Word, Databases, Sales Operations, Team-oriented, Quicken, Timeslips, Team Leadership, Billing Process, Invoicing, Customer Relations, Data Analysis, QuickBooks, Communication, Freight Brokerage, telephone management, Marketing Communications, Marketing Management, client management, Organized Multi-tasker, DOT regulations, Managing Accounts, Business Process..., Transportation, Operations Management, Analysis, Training, Process Improvement, Purchasing, Negotiation, Sales Management
Education
Lamar Community Collage 2014 — 2016
SBM-Financial Analysis/ Planning, SBM-Financial Analysis/ Planning
Otero Junior College 2011 — 2012
Accounting and Business/Management
Goodwill Industries of Central Oklahoma, Inc. February 2012 - April 2013
Kohl's Department Stores December 2011 - January 2012
Convergys August 2011 - October 2011
Oklahoma State University June 2009 - August 2009
HealthPartners February 1999 - August 2005
Skills
Customer Service, Retail Sales, Microsoft Windows, Microsoft Office 2007, Pharmacy Technicians, Veterinary Assisting, Cash Handling Experience, Cashiering, Medical Terminology, Costumes, Costume Design, Costume Characters, Drawing, Pets, Animals, Art
Education
Oklahoma State University-Oklahoma City 2007 — 2010
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Hertz April 2013 - Present
Flextronics June 2012 - November 2012
Sprint by Fast Wireless April 2011 - November 2011
Walmart April 2011 - August 2011
Sprint September 2008 - April 2011
IHOP July 2008 - May 2010
Catalyst Behavioral Services November 2007 - June 2008
Globe Life And Accident Insurance Company February 2007 - November 2007
Convergys October 2005 - January 2007
Skills
Customer Service, Customer Satisfaction, Writing, Restaurants, Microsoft Word, Technical Support, Fundraising, Critical Thinking, Problem Solving, Decisioning, Active Learning, Listening to customers, Computers, Electronics, Sales, Asking Questions, Committment, Communication, Creativity, Empathy, Goal Oriented, Assertiveness, Accurate Record Keeping, High level of initiative, Integrity, Motivation, Oral & Written..., Patience, Teamwork, Logical Thinker, Prioritize Workload, Troubleshooting, Internet Troubleshooting, Highly detail oriented, Note Taking, Adaptability, Articulation, Courtesy, Creative, Imagination, Open Mindedness, Telephone, Conflict Resolution, Multitasking, People Oriented, Product Knowledge, Positive Attitude, Valuing the Organization, Written Communication
Education
Oklahoma City Community College 2011 — 2015
Associate of Arts and Sciences (A.A.S.), Sociology
Culpeper County High School 2004 — 2005
Diploma, General Studies
HEB March 2015 - Present
UPS Supply Chain Solutions May 2014 - March 2015
UST Global February 2012 - May 2014
UST Global April 2011 - February 2012
UST Global January 2009 - March 2011
UST Global June 2006 - December 2008
Corpus Software March 2005 - June 2006
Convergys January 2004 - February 2005
NE Technologies Inc. January 2000 - January 2004
Skills
Software Project..., SDLC, Requirements Analysis, Resource Management, Requirements Gathering, Agile Methodologies, Project Portfolio..., Project Delivery, MS Project, IT Strategy, C++, C/C++ STL, Java, Unix, Informix 4GL, Oracle, ClearCase, PHP, TCP/IP protocols, CVS, Supply Chain Management, Warehouse Management, Store Systems, Python, SNMP, Telecommunications, Salesforce1
Education
Osmania University 1995 — 1998
Master of Computer Applications (M.C.A.), Computer Science
Quality Specialist May 2014 - Present
URS Federal Services August 2007 - May 2014
QCS Financial Services June 2006 - November 2007
Convergys April 2000 - May 2006
Skills
Management, Customer Service, Process Scheduler, Troubleshooting, Shipping, Research, Software Documentation, Invoicing, Auditing, Supervisory Skills, Outlook, Inventory Management, Retail, Advertising, Banking, Aircraft, Quality Control, Quality Improvement, Leadership, Nonprofits, Government Contracting, Logistics, Military Logistics, Military Aviation, Project Planning, Project Management, SAP, Event Planning, Microsoft Word, Microsoft Excel, Team Leadership, Employee Training, Process Improvement
Education
Oklahoma City Community College 2011 — 2018
Sociology
Advanced Barber College of Oklahoma City Oklahoma 1986 — 1986
Barber Certification, Hair Styling/Stylist and Hair Design
Netformx January 2013 - February 2015
Netformx January 2010 - January 2013
Netformx September 2005 - January 2010
Convergys 1997 - 2002
Wiztec 1995 - 1997
Skills
Project Plans, Prioritization, Process Development, Agile, Business Analysis, Requirements Analysis, MS Project, SDLC, Project Planning, Pre-sales, RFP, Business Process, Software Project..., Organization &..., Agile Methodologies, Process Simulation, Integration, Requirements Gathering, Enterprise Software, SaaS, Agile Project Management, Program Management, Product Management, Vendor Management, Management, Cloud Computing, CRM, Software Development, Telecommunications, Solution Selling, Start-ups, Go-to-market Strategy, Product Marketing, Salesforce.com, Business Intelligence, Professional Services, Strategic Partnerships, Managed Services, Unified Communications, Team Building, Analytics, Business Process..., Project Management, Software Implementation, Strategy, Competitive Analysis, Solution Architecture, Team Management, Data Center, Cross-functional Team...
Education
San Jose State University 2002 — 2004
Master of Science (MS), Engineering Management
Champlain Collage 1996 — 1999
Bachelor of Science (BS), Computers Science
Ort Braude College 1992 — 1994
Practical Computer Engineer, Computer Science
Del Taco LLC July 2015 - Present
Emulex May 2013 - July 2015
Convergys August 2010 - May 2013
PricewaterhouseCoopers January 2006 - August 2010
Sherwin Williams August 2004 - December 2005
Skills
SEC reporting, US GAAP, Internal Controls, SOX, Auditing, XBRL, Financial Reporting, Cash Flow, Financial Statements, GAAP, SEC filings, Sarbanes-Oxley Act, Sarbanes-Oxley, Consolidation
Education
University of Cincinnati College of Business 2007 — 2009
Masters of Science, Accounting
Ohio University 2000 — 2004
Bachelor of Business Administration, Finance
Boeing July 2015 - Present
Louie's Bar and Grill August 2011 - May 2015
Auntie Anne's, Inc. November 2012 - August 2013
Convergys January 2009 - August 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Strategic Planning, Troubleshooting, Customer Satisfaction, Restaurants, Technical Support, Mathematical Modeling, Statistical Modeling, Mathematics, Physics, Project Management
Education
University of Oklahoma 2012 — 2014
Bachelor's Degree, Physics, 2.51
Oklahoma City Community College 2010 — 2012
Associate's Degree, Mathematics, 3.05
Lands' End May 2015 - Present
GDF July 2014 - April 2015
Pampered Chef, Berkshire Hathaway Company August 2010 - May 2014
Elkay Companies September 2009 - July 2010
Zebra Technologies Corporation May 2005 - September 2009
Danaher Corporation December 2003 - May 2005
DBProfessionals / PMC July 2001 - December 2003
Convergys October 2000 - July 2001
Intellisoft Corporation / Norstan January 1998 - October 2000
Skills
Cross-functional Team..., IT Strategy, ERP, Oracle E-Business Suite, Business Intelligence, Vendor Management, Integration, Global Program Mangement, Budget & Finance, Project Portfolio..., Business Transformation, Team Leadership, Process Improvement, Change Management, Data Governance, Enterprise Architecture, IT Service Management, Management Consulting, SDLC, Oracle, Outsourcing, Enterprise Software, CRM, Team Building, Data Center, Cloud Computing, Management, Business Process, Business Process..., Solution Architecture, Strategy
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2010 — 2012
MBA, Finance, Marketing Strategy & Planning
Oklahoma City University 1996 — 1997
M.S.CSc., Computer Science - Specialised in Relational Database
DLT Staffing June 2013 - Present
La Salle Green Hills January 2013 - February 2013
Convergys November 2012 - December 2012
Clinic of the Holy Spirit April 2012 - May 2012
Skills
Talent Acquisition, Interviews, Technical Recruiting, Contract Recruitment, Recruiting, Recruitments, IT Recruitment, Deep Web, Sourcing, Screening Resumes, Benefits Negotiation, Employee Training, Screening, Human Resources, Applicant Tracking...
Education
Our Lady of Fatima University 2009 — 2013
Bachelor's degree, Psychology
Industrial Oils Unlimited, LLC March 2011 - Present
Convergys 2009 - 2011
Deloitte 1999 - 2009
Skills
Customer Service, Office Administration, Contract Management, Management, Vendor Management, Leadership, Employee Relations, Purchasing, Inventory Management, Recruiting, PowerPoint, Human Resources, Sales, Outlook, Microsoft Word, Microsoft Office, Team Building, Contract Negotiation
Education
Oklahoma State University 1994 — 1997
Bachelor's degree, Animal Sciences
Convergys December 2010 - Present
Convergys August 2008 - December 2010
Convergys August 2007 - August 2008
Lerner, Sampson & Rothfuss September 2005 - August 2007
Lerner, Sampson & Rothfuss June 2001 - October 2005
Arthur Andersen June 1998 - August 2000
Skills
Benefits Administration, HRIS, PeopleSoft, Performance Management, Human Resources, Training, Incentive Programs, Management, Job Evaluation, Job Descriptions, FMLA, Interviews, Job Analysis, Market Pricing, Base Pay, Insurance, Report Writing, Business Intelligence, Feasibility Studies, MarketPay, Workday
Education
University of Cincinnati College of Business 1997 — 2001
Bachelor in Business Administration, Accounting
Ohio University 1996 — 1997
Pioneer Nursing Home December 2014 - Present
FulCircle, Inc September 2013 - Present
pat calderon August 2013 - October 2013
Walmart November 2010 - June 2013
Safeway January 2008 - February 2009
Convergys June 2007 - September 2007
Skills
Telemarketing, sales, Customer Service, Call Centers, Customer Satisfaction, Data Entry, Customer Experience, Cashiering, Inventory Control, Loss Prevention, Inventory Management, Merchandising, Retail, Retail Sales, Marketing, Store Management, Sales Operations, Sales Management, Visual Merchandising, Telephone Skills, Time Management, Business, Sales
Education
Otero Junior College 2009 — 2010
Vocational, Cosmetology, Barber/Styling, and Nail Instructor
La Junta High 2001 — 2005
general education
Convergys May 2014 - Present
CARQUEST Auto Parts July 2013 - August 2013
Oregon State University Media Services February 2013 - May 2013
Oregon State University Rugby Football Club September 2012 - December 2012
441 Productions August 2012 - August 2012
Oregon State University: RecSports September 2011 - March 2012
Our Savior's Lutheran Church September 2007 - September 2009
Skills
Video Editing, Broadcast, Web Design, Sound, Camera, Sports, Audio Engineering, Social Media, Editing, Facebook, Research, Final Cut Pro, Video, Mac
Education
Oregon State University 2009 — 2013
Bachelor of Arts (B.A.), New Media Communications
Microsoft November 2014 - Present
Microsoft December 2012 - Present
Microsoft May 2010 - December 2012
Microsoft December 2007 - May 2010
Microsoft June 2006 - December 2007
Convergys April 2005 - June 2006
Ivy Comptech December 2004 - April 2005
AOL November 2003 - December 2004
Skills
Programming, Kernel Debugging, Debugging Code, Debugging, Windows Server, Networking, c, .NET, Microsoft Visual Studio..., Windows Driver..., Network Administration, Network Security, DNS Management, TCP/IP, Wireless Networking, Active Directory, High Availability, Windows 8, C, Cloud Computing, Hyper-V, Virtualization, Enterprise Software, Windows, IT Service Management, Microsoft Technologies, Operating Systems
Education
Osmania University 2000 — 2003
Bachelor's Degree, Bachelore Of Computer Application, Distinction
CITADEL Systems, Inc. October 2012 - Present
Convergys November 2008 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Customer Satisfaction, Team Leadership, Call Centers, Budgets
Education
Oklahoma City Community College
Pre-Medicine/Biology
University of Oklahoma
eFolder February 2015 - Present
OregonCTO July 2013 - February 2015
Ambient, Inc. March 2013 - July 2013
Tom and Johnny's October 2011 - December 2012
Fieldstone Academy November 2008 - August 2011
Convergys March 2008 - June 2008
Snow Basin Ski Resort November 2007 - February 2008
Mediaport Entertainment November 2006 - July 2007
Zero Corporation March 2006 - October 2006
National Election Archive Project January 2005 - March 2006
Skills
International Education, Higher Education, Strategic Planning, Social Media, Customer Relations, Contract Negotiation, Public Speaking, Administration, Social Media Marketing, Negotiation, Organizational..., Education Management, Business Strategy, College Recruiting, Educational Consulting, Business Development, Customer Service, Educational Leadership, System Administration, Management, Program Management, Leadership, Network Administration, Coaching, Start-ups, Team Building, Strategy, Marketing, Budgets, Networking, Staff Development, Teaching, Entrepreneurship, Leadership Development, Sales, Recruiting, Project Management, Management Consulting, Team Leadership, Small Business, Team Management, Business Planning, Strategic Partnerships, VoIP, Process Improvement, Public Relations, Marketing Strategy, Telecommunications, CRM, New Business Development
Education
Weber State University 2006 — 2006
Computer Science
Southern Oregon University 2003 — 2005
Computer Science, Criminology
Oregon Institute of Technology 2003 — 2003
Computer Science
Lindstrom Technology May 2013 - August 2014
Dell May 2010 - March 2013
Dell May 2008 - May 2010
Dell October 2007 - May 2008
Dell August 2006 - October 2007
TCIM Services August 2005 - June 2006
Convergys May 2005 - August 2005
Meadow Brook Acres February 2004 - February 2005
Sbarro 2000 - January 2004
Mowing Lawns 2001 - 2002
Skills
Salesforce.com, Channel Partners, Sales Operations, Cloud Computing, Dell Computers, Storage, Solution Selling, Account Management, SMB, Sales, Networking, Compellent, Dell PowerEdge Servers, Managed Services, Microsoft Licensing, VMware, Servers, Team Leadership, SAN, Dell Workstations, Dell KACE, Resellers, Works well individually, Avaya, B2B, Microsoft Excel, Microsoft Word, Sonicwall, Building Relationships, Dell PowerVault, Communication, Works well with a team, Always Punctual, Reliable, Telemarketing, Leadership, DOMS, IDD, Maintaining..., Persistency, Accessibility, Dispatching, Water Types, Water Management, Waste Management, Vendor Relationship..., Problem Solving, P2P, Cygnet, Oil & Gas
Education
Oklahoma City Community College 2004 — 2006
Norman High School 1999 — 2004
High School Diploma, 3.4 GPA throughout High School
PD-Rx Pharmaceuticals April 2014 - Present
Convergys March 2012 - Present
Glover Smith Bode, Inc. May 2005 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Typing, 10 Key, Microsoft Publisher, Dictaphone, Shorthand
Education
Oklahoma City Community College 1983 — 1992
Banking and Financial Support Services, 4.0
Del City High School 1973 — 1975
Diploma, Business/Commerce, General, 3.7
Convergys August 2014 - Present
Microsoft August 2014 - Present
Collabera March 2013 - September 2013
Yahoo March 2013 - September 2013
Apple July 2012 - March 2013
Xerox July 2012 - March 2013
Hollywood Entertainment May 2005 - February 2007
Verizon Wireless July 2004 - April 2005
Solectron Global Services July 2004 - April 2005
Competitive IT April 2004 - February 2005
Skills
Technical Support, Call Centers, Customer Support, Customer Service, Engineering, Programming, Research, R&D, Software Development, Software Documentation, Microsoft Office, Microsoft Excel, English, Microsoft Word
Education
Oregon State University 2008 — 2011
Bachelor of Science (BS), Biology, General
Portland Community College 2005 — 2008
Chesapeake Energy September 2014 - Present
Chesapeake Energy October 2013 - September 2014
Chesapeake Energy February 2011 - October 2013
Chesapeake Energy July 2010 - January 2011
Chesapeake Energy July 2008 - June 2010
Chesapeake Energy March 2006 - June 2008
Convergys October 2005 - March 2006
Accenture October 2004 - September 2005
Smith International 2003 - 2004
Skills
Testing, Visio, PeopleSoft, Business Analysis, Oracle, SQL, Databases, Data Analysis, Access, PeopleCode, JavaScript, Java, Oracle PL/SQL..., Oracle SQL, PeopleTools, Business Analytics, Payroll, Benefits Administration, Kronos, HCM Processes & Forms, ERP Implementations, Analysis, Applicant Tracking..., Crystal Reports, Database Design, HRIS, Human Resources, IT Management, Integration, Management, Oracle Applications, Process Improvement, Programming, Requirements Analysis, SDLC, SQR, Software Development, Software Documentation, Troubleshooting, Personnel Management, Requirements Gathering, System Administration, Business Intelligence, Business Process, SharePoint
Education
Oklahoma State University 2000 — 2004
BS, Electrical and Computer Engineering, 3.77
CompuCom April 2013 - September 2015
Best Buy February 2013 - March 2013
Verizon Wireless 2008 - 2012
Convergys August 1997 - August 2008
Skills
Computer Hardware, Microsoft Office, Teaching, Customer Service, Cellular Communications, Quality Management, Team Leadership, Technical Support, Windows, Process Improvement, Networking, Operating Systems, Troubleshooting, Blackberry, Supervisory Skills, Project Planning, Analysis
Education
Ohlone College 1976 — 1976
no degree, n/a
washington high school 1972 — 1976
high school dipoma, pre-college
Convergys February 2011 - Present
David L. Morgan, PhD. June 2010 - July 2011
Group Wisdom June 2008 - December 2008
Columbia Printing & Cleanroom November 2002 - August 2007
Sunset Printing March 1999 - January 2002
Cybergrafx May 1993 - March 1999
Skills
Program Management, Windows, Technical Writing, Data Analysis, Adobe Acrobat, Research, Troubleshooting, Software Documentation, Database Administration, Access, Networking, Instructional Design, Customer Service, Analysis, Social Networking, Outlook, Time Management, Microsoft Office, SharePoint, Project Management, Computer Graphics, Prepress Technician, Interviewer, Macintosh, Special Investigations, Call Centers, Training, Mac, Interviews
Education
Portland State University 2006 — 2010
Masters, Sociology
Oregon State University 1986 — 1990
Bachelors, Sociology
PacifiCorp February 2014 - Present
IBM October 2012 - February 2014
IBM October 2010 - October 2012
Convergys January 2008 - October 2010
Accenture September 2005 - January 2008
GE Capital October 2003 - September 2005
Skills
ABAP, SAP R/3, Requirements Analysis, SAP Netweaver, ERP, SAP ERP, SAP HR, SAP, Leadership, Data Migration, IT Service Management, Management, Solution Architecture, Business Process, IDOC, EDI, WebDynpro, Agile Methodologies, Business Intelligence, Web Services, Architecture, Java Enterprise Edition, OData, Floor Plan Manager, ALE, SAP HANA, Adobe Forms, Enterprise Mobility, Computer Science, Cloud Computing, Network Security, Blogging, WordPress, Business Analysis, IDoc
Education
Osmania University 2001 — 2003
Master of Science, Computer Science
Microsoft August 2015 - Present
ResMed June 2015 - Present
CDC Small Business Finance March 2015 - June 2015
Wells Fargo Financial Markets Laboratory August 2014 - May 2015
Convergys October 2011 - November 2013
Skills
Marketing Management, Leadership, Business Analysis, Requirements Analysis, Process Improvement, Training, Core Java, Servlets, Program Management, JSP, Unix, SQL, PL/SQL, XML, VXML, CCXML, Customer Service, Project Management, Analytics, SDLC
Education
San Diego State University-California State University 2014 — 2016
Master of Business Administration (MBA)
Osmania University 2007 — 2011
Bachelor of Engineering (B.E.), Computer Science
Girl Develop It December 2013 - Present
Independent Consultant for The Pampered Chef August 2008 - December 2013
Glendale Feilbach Families June 2012 - October 2013
Glendale Feilbach Families June 2011 - June 2012
Buckeye CableSystem 2004 - 2008
Convergys 2001 - 2004
ExpressBill October 1999 - September 2001
Owens Community College January 1998 - October 1999
Skills
Leadership, Time Management, Facebook, Cooking, Networking, System Administration, Research, Databases, Programming, Microsoft Office, Troubleshooting, Nonprofits, Management, CSS, Sales, Java, Test Driven Development, JavaScript, Administration, Git, JUnit, HTML 5, jQuery, Social Media, Event Planning, Customer Service
Education
Sales College of NW Ohio 2011 — 2013
Communication, General
University of Toledo 2003 — 2006
Computer Networking and Programming
Owens Community College 1998 — 2003
AB, Computer Programming
Convergys August 2011 - Present
First Baptist Church November 2010 - March 2014
New River Community Action October 2009 - August 2011
U.S. Census Bureau April 2010 - June 2010
Dish Network April 2002 - October 2009
Old Dominion Tin Shop November 2001 - December 2005
SurModics January 2000 - September 2001
Volt December 1998 - January 2000
Skills
Training, Teaching, Staff Development, Quality Assurance, Instructional Design, Curriculum Design, Employee Training, Customer Service, Coaching, Mentoring, E-Learning, Curriculum Development
Education
Old Dominion University 2012 — 2016
Psychology
Catholic Charities of Northeast Kansas August 2008 - Present
Sustained Advantage 2007 - 2008
Entrepreneurial Ventures 2001 - 2005
MCI WorldCom 1999 - 2001
Convergys 1998 - 1999
Covey Leadership Center 1995 - 1997
Sprint Corporation 1985 - 1995
Sprint Corporation 1985 - 1995
Sprint Corporation 1985 - 1995
IBM Corporation 1976 - 1985
Skills
Team Building, Marketing and Sales, Nonprofits, Human Resources, Information Technology, Fundraising, Marketing, Employee Benefits, Coaching, Change Management, Budgets, Non-profits, Public Speaking, Social Media, Recruiting, Social Services, Strategic Planning, Public Relations, Process Improvement, Event Planning, Community Outreach, Program Management, Business Development, Employee Relations, Strategy, Volunteer Management, Grants, Program Development, Customer Service, Executive Coaching, Leadership Development
Education
Oklahoma State University 1972 — 1975
Bachelor's degree, Journalism
University of Missouri-Kansas City
LexisNexis July 2010 - Present
LexisNexis January 2009 - July 2010
LexisNexis September 2008 - January 2009
LexisNexis January 2006 - August 2008
Convergys August 2005 - December 2005
Bluespring Software October 2000 - August 2005
Convergys September 1997 - October 2000
Skills
Enterprise Software, Professional Services, Project Management, Software Project..., Product Management, IT Strategy, CRM, Business Intelligence, Requirements Analysis, SDLC, Strategic Planning, Cross-functional Team..., Process Improvement, SharePoint, Integration, Cloud Computing, Knowledge Management, Enterprise Architecture, Enterprise Search, Roadmap Creation, Collaborative Problem..., Technology Evaluation, Product Demonstration, Product Requirements, Release Management, Competitive Analysis, Pre-sales, Microsoft SQL Server, Database Administration, Team Leadership, Strategic Leadership, Yellow Belt
Education
Ohio University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
United Way of Greater Cincinnati 2013 - Present
The ALS Association, Central & Southern Ohio Chapter 2012 - Present
Convergys October 2009 - 2012
Convergys May 2008 - October 2009
Convergys August 2006 - November 2008
Convergys January 2006 - August 2006
Convergys 2003 - 2005
Skills
Performance Management, Strategic Planning, Change Management, Vendor Management, BPO, Thought Leadership, Call Center, Leadership, Process Improvement, Program Management, Management, Call Centers, Business Process, Strategy, Internal Communications, Service Delivery, Project Management, Talent Management, Team Building, Cross-functional Team..., Outsourcing, Product Management, Team Management, Employee Engagement, CRM, Project Planning, Customer Experience, Coaching, Customer Satisfaction, Leadership Development, Integrated Marketing, Business Process..., Training, Executive Management, Team Leadership, Business Development, Inbound Marketing, Workforce Management, SaaS, Business Transformation, Strategic Partnerships, Consulting, Call Center Development, Professional Services, Contact Centers, Offshoring, Operations Management, Business Analysis, Communication Training, Telecommunications
Education
The George Washington University 1998 — 2000
Masters, Project Management
Ohio University 1984 — 1986
MA, English
Ohio University 1980 — 1984
B.A., English & Psychology
ACU-Serve Corp. May 2014 - Present
LancaDesigns August 2010 - Present
Asbury Medical Supply January 2012 - May 2014
Graymark Healthcare February 2011 - December 2011
Westmont Medical Services January 2007 - August 2010
Walgreens Home Care July 2005 - January 2007
Sprint Nextel December 2003 - July 2005
Convergys September 2002 - December 2003
Church on the Rock - South Oklahoma City June 1999 - March 2001
JPMorgan Chase December 1998 - September 2000
Skills
Research, Web Design, Billing, Customer Service, Accounts Receivable, Claims, Medical Billing, Medicare, Insurance, HIPAA, Microsoft Office, Excel, Word, Customer Relations, Medicaid, Auditing, Problem Solving, Healthcare, Call Center, Customer Satisfaction, Troubleshooting, Office Management, Administration, Compliance, Documentation, PowerPoint, Outlook, ICD-9, Health Insurance, Data Entry, EDI, Negotiation, Public Speaking, Invoicing, Call Centers, Sales, Recruiting, Leadership, Software Documentation, Microsoft Word, Microsoft Excel
Education
Oral Roberts University 1997 — 1998
Bachelor
Oral Roberts University 1997 — 1998
Bachelor
Westmoore High School 1995 — 1997
Oklahoma City Community College
Associates
Adecco Staffing, USA October 2014 - Present
Adecco Staffing, USA October 2012 - Present
Incepture August 2010 - October 2012
Convergys October 2007 - January 2009
MPS Group July 2005 - October 2007
Kaye Scholer, LLP 2004 - 2005
McGraw-Hill Higher Education 2001 - 2003
Skills
Business Intelligence, Proposal Writing, Project Management, SharePoint, Salesforce.com, Technical Writing, Organization, Process Improvement, Vendor Management, Program Management, Sales, Business Development, Contract Negotiation, Cross-functional Team..., Training, Recruiting, Management, Leadership, Analysis, Team Leadership, Strategy
Education
Oklahoma State University 1998 — 2001
Hoffman & Associates Consulting February 2009 - Present
Convergys 2005 - 2009
Kmart 1998 - 2004
Electronic Data Systems August 1985 - January 1998
EDS 1985 - 1998
Skills
Needs Analysis, Organizational..., Leadership Development, Instructional Design, Talent Management, Evaluation, Job Design, Blended Learning, Employee Engagement, Change Management, Organizational..., Performance Management, Training Delivery, Succession Planning, Training, Team Building, Onboarding, Workforce Planning, Organizational Design, Performance Improvement, Public Speaking, Career Development, Learning Management, Workshop Facilitation, Instructor-led Training, Employee Training
Education
Wayne State University 1985 — 1989
M.ED, Instructional Technology
Ohio Wesleyan University 1961 — 1965
BA, English, History
Convergys May 2014 - Present
Convergys November 2013 - April 2014
Chiquita April 2012 - October 2013
Chiquita June 2011 - April 2012
Chiquita September 2009 - June 2011
Chiquita August 2007 - August 2009
Omnicare March 2006 - July 2007
TRAK GROUP July 2005 - February 2006
Skills
Certified Compensation..., Total Rewards Strategies, Compensation & Benefit, Global Compensation, Corporate Benefits, Total Rewards, Employee Wellness, Executive Pay, HRIS, Talent Management, FMLA, Employee Benefits, Succession Planning, Deferred Compensation, Job Analysis, Benefits Administration, Compensation
Education
Xavier University 2007 — 2008
MBA
Ohio University 2001 — 2005
BBA, Human Resources
Centerville High School
High School Diploma
Dishforce 2007 - Present
Satellite Company A1 2003 - 2007
Convergys 1996 - 2003
Skills
Performance Management, Project Management, Management, Telecommunications, Training, Customer Satisfaction, Program Management, Marketing Strategy, Team Leadership, Marketing
Education
University of Oklahoma 1995 — 1999
Business Management
Orange Coast College 1990 — 1992
Accounting
I-Link Solutions August 2010 - Present
Dell 2005 - 2010
Convergys September 2004 - December 2005
Skills
Technical Recruiting, Screening, Contract Recruitment, Team Management, Sourcing, Executive Search, Recruiting, Employee Relations, Staff Augmentation, Business Analysis, Change Management, Employee Engagement, Process Improvement, Vendor Management, Performance Appraisal, Benefits Negotiation, Talent Acquisition, Cold Calling
Education
Osmania University 1999 — 2002
Bachelor of Arts (B.A.), Economics
St. Mary's High School
Teleflora January 2014 - Present
Convergys July 2011 - January 2014
Convergys January 2007 - July 2011
Skills
Workforce Planning, Workforce Analytics, Call Centers, Reporting & Analysis, Verint Impact 360, IEX Total View, Forecasting, Time Management, Customer Service, Management, Customer Satisfaction, Microsoft Excel, Employee Training, Microsoft Office, Microsoft Word, Job Coaching, Citrix XenApp, ADP Payroll, Troubleshooting, Electronic..., Training, Vendor Management, Team Building, Performance Management
Education
Oklahoma Christian University 1995 — 1999
Bachelor of Science (B.S.), Mass Communication/Media Studies
U.S. Grant High School 1991 — 1995
IBM October 2013 - Present
IBM October 2012 - April 2014
TeleTech October 2010 - February 2012
Convergys April 2010 - October 2010
Skills
Training, Call Centers, Management, Human Resources, Team Building, Customer Service, Technical Support, Policy, Accounting, Service Delivery, Vendor Management, Team Leadership, Telecommunications, Outsourcing, Process Improvement, Team Management, Customer Satisfaction, Business Analysis, Project Management
Education
Olympic College 2011 — 2012
Business Administration and Management, General, 3.8
University of Phoenix 2009 — 2010
Business Administration and Management, General, 3.8
eBay May 2012 - Present
Silicon Valley October 2011 - December 2011
Convergys 2009 - 2010
Duke Energy June 2009 - December 2009
DSR Solutions, Hyderabad January 2009 - April 2009
MJCET September 2007 - December 2007
Osmania University January 2007 - August 2007
Osmania University September 2006 - December 2006
Skills
Oracle, Tomcat, JUnit, MySQL, Linux, Unix, JSP, XML, Eclipse, JavaScript, Java, Perl, XSLT, JDBC, HTML, Web Services, Agile Methodologies, PL/SQL, C++, Struts, Shell Scripting, Java Enterprise Edition, Weblogic, Servlets, Maven, JIRA
Education
Silicon Valley University 2011 — 2012
MS, Comuter Science
Silicon Valley University
M.S (Masters, Computer Science
Osmania University 2005 — 2009
Bachelors of Engineering, Information Technology
Osmania University
B.E (Bachelor, Engineering
Global Premier Business Solutions June 2010 - Present
Atria Solutions June 2009 - June 2010
Xerox August 2008 - June 2009
Convergys November 2006 - June 2009
DuPont 2006 - 2008
Minneapolis Public Schools September 2006 - October 2006
Red Door Spa Holdings June 2006 - August 2006
B&W LLC September 2005 - May 2006
University Of North Texas August 2003 - August 2005
Student Investment Group 2003 - 2005
Skills
SAP HR, Business Process, Business Intelligence, SAP, ERP, SAP R/3, Business Analysis, Outsourcing, SAP Netweaver, SAP ERP, Analysis, Leadership, Management, Human Resources, Integration, Requirements Analysis
Education
University of North Texas 2003 — 2005
MBA, Finance
Osmania University 1998 — 2001
B.Comm, Accounting & Computers
Interactive Intelligence April 2015 - Present
Interactive Intelligence April 2014 - April 2015
Interactive Intelligence January 2013 - April 2014
Owens Corning January 2010 - January 2013
Convergys January 2008 - October 2010
Restoration Hardware January 2006 - January 2008
Convergys December 2001 - January 2008
Skills
Performance Management, Call Center, Vendor Management, Workforce Management, Process Improvement, Customer Satisfaction, Customer Experience, Operations Management, Business Intelligence, Project Management, Outsourcing, Quality Assurance, Customer Service, Data Analysis, Troubleshooting, Integration, Business Analysis, Team Leadership, CRM, Visio, ITIL, Data Warehousing, Networking, Telecommunications, SQL, Team Management, Analytics, Microsoft SQL Server, Call Centers, Requirements Analysis, SDLC, Business Process, PL/SQL
Education
University of Toledo 2006 — 2010
Bachelors, Computer Science & Engineering
Owens Community College 2001 — 2004
N/A, Wide Area Networking
Combined Insurance March 2015 - March 2015
Convergys October 2011 - May 2012
Sparta Special Servicing April 2009 - October 2009
Washington Mutual Bank April 2008 - October 2008
Bank of America December 2004 - July 2007
Education
Heritage Institute 2012 — 2014
Occupational Associate of Science, Personal Trainer
Onondaga Community College 1984 — 1987
Pursued a degree in Computer Programming
Zensar Technologies July 2014 - Present
Zensar Technologies August 2010 - June 2014
GSS America March 2008 - June 2010
Milestone Digital Imaging November 2005 - March 2008
Convergys January 2004 - September 2005
IBM Daksh April 2003 - December 2003
Arena Animation Academy October 2002 - March 2003
Skills
SFDC, OBIEE, Business Intelligence, New Business Development, Negotiation, Customer Service, Commerce, Requirements Gathering, Salesforce.com, Business Development, Project Management, Cloud Computing, SaaS, CRM, SQL, Business Process..., Team Management, Market Research, Leadership, Business Analysis, Key Account Management, Training, Team Building, Sales Process, Sales, Vendor Management, Marketing, Pre-sales, Product Development, Strategic Planning, Management
Education
Europe Asia Business School 2010 — 2010
Certification In Business Intelligence., OBIEE, BI, Data warehouse, SQL, IT Strategy, Business Process Reenginering, Data Modelling.
Osmania University 2000 — 2002
MBA, Marketing
Osmania University 1997 — 2000
B.Com, Commerce, Economics and Statistics
Little Flower Junior College Uppal Hyd 1995 — 1997
Inter, Economics, Civics& Commerce
D.A.V Public School, Kanchanbagh, Hyd 1985 — 1995
Tenth, CBSE
Concentrix August 2015 - Present
Adecco Staffing, USA April 2015 - July 2015
Adecco/Apple August 2011 - February 2015
Convergys February 2010 - November 2010
Alpine Access February 2002 - January 2009
Alpine Access 2003 - 2006
Highland Early Learning Center April 1995 - February 1996
Discover Child Care 1992 - 1996
Childrens World Learning Center 1988 - 1992
Skills
Employee Benefits, Training, Recruiting, Call Center, Team Building, Quality Assurance, Customer Satisfaction, Leadership, Call Centers, Program Management, Management, Workforce Management, Human Resources, Hiring, Onboarding, Customer Service, Process Improvement
Education
Oklahoma Christian University 1985 — 1988
Early Childhood Education / Daycare Administration
Chrysler August 2013 - Present
Berry Sewer and Drain Cleaning. April 2012 - Present
Walmart Toledo March 2007 - February 2010
Berry & Sons Sewer Cleaning January 1996 - January 2009
UPS May 2002 - July 2006
Convergys January 2001 - January 2002
Education
Owens Community College 2009 — 2010
Business Management
University of California in Los Angeles Medical Center August 2009 - June 2012
Accenture September 2008 - March 2009
Convergys May 2007 - January 2008
Education
Our Lady of Fatima University
BSN
TopLine Strategies November 2012 - Present
Convergys October 2010 - November 2012
Convergys May 2005 - November 2010
Skills
MS Dynamcis CRM, JavaScript, SQL, Agile Methodologies, Microsoft SQL Server, Requirements Analysis, SDLC, SSRS, SSIS, Scribe, Solution Architecture, .NET, SOA, CRM, Project Management
Education
Osmania University
Master of Computer Applications (MCA)
RDI Corporation March 2015 - Present
Standex-Meder Electronics July 2014 - January 2015
Convergys September 2012 - June 2014
Hylant December 2008 - May 2012
Cunningham Group October 1995 - December 2008
Skills
Customer Retention, Technical Support, Enterprise Risk..., Automation, Program Development, Electronic Data..., Marketing, Marketing Strategy, Customer Service, Strategic Planning, Sales Management, Leadership, Account Management, Sales, B2B, Customer Satisfaction, Team Building, Microsoft Office, New Business Development, Direct Sales, Process Improvement
Education
Ohio University 1985 — 1989
Bachelor’s Degree, Business Administration and Management, Marketing
Apple October 2014 - September 2015
National Coalition For Sexual Freedom October 2013 - September 2015
Page Plus Cellular July 2011 - October 2014
Clear Channel Communications April 2006 - June 2011
Scharran Studios September 2005 - April 2006
Convergys May 2000 - September 2005
Westat December 1998 - April 2000
Skills
Video, Media Relations, Social Media Marketing, Journalism, Copywriting, Radio Broadcasting, Social Networking, Video Production, Blogging, Facebook, Operations Management, Management, Call Centers, Account Management, Press Releases, Time Management, Customer Experience, Coaching, Microsoft Excel, IEX Total View, NexGen, Workforce Management, Market Research, Program Management, Customer Satisfaction, Marketing, Customer Service
Education
The Recording Workshop 1993 — 1993
Certification of Completion for Audio Engineering, Music Production, Audio Engineering
Bowsher High School 1989 — 1993
Owens Community College
Criminal Justice, Psychology, Japanese
Oregon State University January 2015 - Present
Convergys May 2013 - September 2014
Education
Oregon State University 2011 — 2017
Bachelor's Degree
Portland Community College 2009 — 2013
Prosper Marketplace April 2014 - Present
PayPal August 2011 - March 2014
HSBC Card Services February 2010 - September 2011
HSBC Card Services March 2006 - January 2010
HSBC Card Services October 2004 - February 2006
Convergys June 2004 - September 2004
Skills
Microstrategy, Data Modeling, Transformer, SAS, Cognos, SQL, Teradata, DB2, Perl, Unix Shell Scripting, Unix, AIX, Business Intelligence, ETL, Risk Analytics, Analytics, Databases, Business Analytics, Credit Cards, SAS programming, Marketing Analytics, Data Warehousing, Tableau, Risk Management, Data Analysis, Database Marketing, Data Analytics, Data Mining, Predictive Modeling, Data Quality, Data Management, VBA, Business Intelligence..., Customer Analysis, Statistical Modeling, Segmentation, Big Data, SAS Programming
Education
University of Cincinnati 2001 — 2004
M.S, Electrical Engineering
Osmania University 1997 — 2001
B.E, Instrumentation Engineering
Convergys September 2014 - Present
Stream Global Services April 2012 - August 2014
Stream Global Services September 2011 - March 2012
Unichip of North America April 2007 - April 2009
Gage Industries - via Staffing Services Inc February 2007 - April 2007
Acumed - via Staffing Services Inc October 2006 - January 2007
PhotoCraft a Retail Graphics Company June 2006 - October 2006
American InterContinental University Online September 2005 - May 2006
NaturalPoint/Eye Control Technologies February 2000 - December 2004
Boys and Girls Club February 2000 - October 2000
Skills
Advertising, Marketing, Social Media, Social Networking, Product Development, Photoshop, Public Relations, Contract Negotiation, Web Design, Sales Management, Customer Service, Training, Customer Satisfaction, Management, Public Speaking, Time Management, Team Building, Team Leadership, Sales, Call Centers
Education
Oregon State University 1995 — 2001
Bachelors of Science, Philosophy
Oregon State University 1995 — 2001
Bachelors of Science, Cultural Anthropology
Sitka High School 1991 — 1995
Diploma, High School/Secondary Diplomas and Certificates
RJT Compuquest June 2015 - Present
Pyramid Consulting January 2014 - June 2015
Posh Technologies Inc. November 2011 - January 2014
MasterChef India 2 July 2011 - October 2011
Tangence September 2010 - July 2011
Macmillan February 2009 - September 2010
Aptara May 2008 - February 2009
Convergys September 2006 - April 2008
event management Executive February 2005 - December 2005
Skills
Sourcing, Technical Recruiting, Recruiting, Benefits Negotiation, Management, Screening, Internet Recruiting, Temporary Placement, Interviews, Social Media, Java, Global Sourcing, Screening Resumes, Vendor Management, Human Resources, Staff Augmentation, MIS, Full Life Cycle..., Meeting Scheduling, Employee Engagement, Employee Relations, Employee Training, Client Relations, Customer Relations, Business Development, Direct Sales, Sales Operations, CRM, Team Management, Leadership, Training
Education
Osmania University 2003 — 2006
Bachelor of Science (BSc), Microbiology, General
Denobili
Epipheo June 2015 - Present
Epipheo February 2015 - Present
EMI - Research Solutions August 2005 - January 2015
Great Lakes Chapter of the Marketing Research Association June 2011 - June 2013
Great Lakes Chapter of the Marketing Research Association June 2010 - July 2011
Great Lakes Chapter of the Marketing Research Association June 2009 - July 2010
Convergys July 1996 - July 2005
Skills
Quantitative Research, Advertising Research, Global Research, Consultative Selling, Online Research, Market Research, Marketing Research, Internet Research, Business Strategy, Sales Management, Customer Insight, Business Development, Selling, Analytics, Competitive Intelligence, Segmentation, Consumer Behaviour, B2B, Primary Research, Management, Direct Marketing, Account Management, Data Collection, Leadership, Competitive Analysis, Brand Equity, Market Intelligence, Sales, Marketing, Marketing Strategy, Qualitative Research, Advertising, Strategy, New Business Development, CRM, Research, Marketing Communications, Strategic Planning, Budgets, Customer Satisfaction, Lead Generation, Social Media, Customer Service, Strategic Partnerships, Team Management, Management Consulting, Email Marketing, Product Development, Team Building, Brand Development
Education
Ohio University 1992 — 1996
Bachelor of Business Administration, Marketing & Communications
AT&T 2012 - 2015
Xerox September 2012 - December 2012
Sprint March 2011 - March 2012
Convergys October 2010 - January 2011
J. C. Penney June 2007 - October 2010
Skills
Microsoft Office, Customer-focused Service, Technical Support, Art, Creative Writing
Education
Oklahoma State University-Oklahoma City 2015 — 2019
Graphic Design
Moore High School 2003 — 2006
High School, 3.2
Convergys August 2013 - Present
Convergys October 1991 - Present
Skills
Requirements Analysis, SDLC, ITIL, Business Analysis, Active Directory, Vendor Management, SQL, PL/SQL, Oracle, Windows Server, Microsoft SQL Server, Service Delivery, Integration, CRM, SaaS, Software Project..., Enterprise Software, Cloud Computing, Business Intelligence, Program Management, Professional Services, Solution Selling
Education
Ohio Wesleyan University
Bachelor of Science (BS), Mathematics and Computer Science
University of Cincinnati
Master of Science (MS), Mathematics and Computer Science
Shaw Communications December 2011 - Present
Ledcor May 2011 - December 2011
Shaw Communications December 2010 - March 2011
Shaw Communications December 2009 - December 2010
Shaw Communications July 2008 - December 2009
Shaw Communications July 2006 - July 2008
Shaw Communications November 2005 - July 2006
Shaw Communications March 2004 - November 2005
MooHaHa November 2003 - March 2004
Convergys January 2003 - November 2003
Skills
Technical Support, Call Center, Training, Business Analysis, Business Process..., Change Management, Recruiting, Leadership, Troubleshooting, VoIP, Coaching, Customer Satisfaction, Product Management, Customer Support, Computer Hardware, Software Documentation, Customer Service, Telecommunications, Call Centers, Quality Assurance, Customer Experience, Performance Management, Wireless, Team Leadership, Workforce Management, Analysis, SaaS, Vendor Management, Process Improvement, Employee Engagement, Team Management, Management, Project Management, Cross-functional Team..., Contact Centers, Team Building, Help Desk Support
Education
The University of British Columbia 2010 — 2011
Certificate - Business Analyst
Okanagan College 1998 — 2001
NA, Computer Information Systems
Okanagan Mission Secondary 1994 — 1998
ZEFR January 2015 - Present
Convergys October 2014 - January 2015
RDI Marketing June 2014 - October 2014
Ohio University June 2012 - May 2014
Ohio University June 2012 - August 2012
ArtWorks Cincinnati June 2008 - November 2008
Skills
Writing, Proofreading, Editing, Video Editing, Video Production, Public Speaking, Academic Tutoring, Peer Tutoring, Interviews, Surveying, Critical Thinking, Team Leadership, Customer Service, Voice Acting, Stand-up Comedy, Hosting Events, Reviews, Film Criticism, Music Criticism, Film Analysis, Screenwriting
Education
Ohio University 2010 — 2014
Bachelor of Science (BS) in, Communication Studies, Cum Laude
Solix Inc. March 2014 - Present
Convergys 2004 - 2012
Education
Oklahoma State University
Business Administration
Avaya December 2014 - Present
Magna Resources February 2014 - December 2014
Performance Technology Partners August 2012 - November 2013
SAP December 2011 - August 2012
Convergys February 2003 - December 2011
THE FERRUM GROUP, LLC 2002 - February 2003
XIF Communications January 1999 - January 2002
Independent 1995 - 1999
Skills
Microsoft SQL Server, User Experience, Change Management, IT Service Management, Business Development, IVR, Business Process, CTI, SaaS, IT Solutions, Cloud Computing, IT Management, Technology Management, Strategy, Telecommunications, Enterprise Software, CRM, Unified Communications, Consulting, Pre-sales, Contact Centers, Professional Services, Solution Selling, Selling, E-commerce, BPO, Channel Partners, Management, Integration, VoIP, Strategic Partnerships, Partner Management, Vendor Management, Salesforce.com, Managed Services, Go-to-market Strategy, Outsourcing, Mobile Devices, Avaya, Solution Architecture, Sales Operations, Telephony, Business Alliances, Call Centers, Product Management, ACD, SIP, Service Delivery, Customer Experience, Data Center
Education
Old Dominion University
Computer Science
Asurion April 2014 - Present
Asurion April 2013 - April 2014
Fifth Third Bank 2010 - March 2013
Catholic Health Initiatives December 2007 - January 2010
Convergys December 2006 - December 2007
Convergys December 2004 - December 2006
Education
Kaplan University 2006 — 2008
MBA, Business
Ohio University 1992 — 1996
BS, Communications
Lockheed Martin June 2010 - Present
Lockheed Martin January 2008 - June 2010
Convergys August 2007 - January 2008
Morrison Homes March 2007 - August 2007
Siemens Power Generation October 2005 - March 2007
Siemens Power Generation, Inc. October 2003 - October 2005
Sprint LTD July 2000 - August 2002
Skills
WebDynpro, BAPI, IDOC, BDC, RFC, ABAP, ALV, SAPScript, SAP, Smartforms, SAP Netweaver, SAP Development, SAP BW, SAP XI, SAP HR, Integration, Adobe Forms, Adobe LiveCycle Designer, Web Services, SAP R/3, Requirements Analysis, System Architecture, SD, SAP Implementation, SAP PS, SAP ERP, ERP
Education
University of Central Florida - College of Business Administration 2002 — 2004
MS, MIS
University of Missouri-Rolla 1998 — 2000
MS, Civil Engineering
Osmania University 1994 — 1998
Bachelor of Engineering, Civil Engineering
St.Anns College 1991 — 1993
NET313
Visa Inc. February 2011 - Present
Cognizant Technology Solutions 2010 - May 2011
Standard & Poor's 2009 - 2010
Standard & Poor's 2009 - 2010
Charles Schwab & Co. 1997 - 2009
Pacific Bell Information Systems, San Ramon, CA May 1996 - December 1997
Pacific Bell Information Services 1996 - 1997
AT&T GIS (NCR), Cincinnati, OH 1994 - 1996
Cincinnati Bell Information Systems 1991 - 1994
convergys 1991 - 1994
Skills
Program Management, Integration, SOA, SDLC, Oracle, Databases, Business Intelligence, Unix, Solution Architecture, Business Analysis, Software Project..., Project Management, Data Warehousing, Management, Master Data Management, Software Implementation, Vendor Management, IT Strategy, Business Process, Enterprise Architecture, MS Project, SharePoint, Process Improvement, Database Design, XML, PL/SQL, Java Enterprise Edition, .NET, Architectures, Systems Analysis, DB2, Agile Methodologies, Microsoft Project, Architecture
Education
Rensselaer Polytechnic Institute 1982 — 1984
Masters
Rensselaer Polytechnic Institute 1982 — 1984
M.S
Osmania University
Master of Science (M.Sc.)
Convergys October 2009 - Present
Convergys Corporation June 2006 - October 2009
Advanced Networking Lab, Univ of Ky January 2006 - June 2006
CCS, University of Kentucky October 2004 - January 2006
Skills
Java, Unix, Java Enterprise Edition, SDLC, Oracle, Agile Methodologies, Requirements Analysis, JavaScript, Spring, Web Services, Solution Architecture, Software Project..., Software Development, SOA
Education
University of Kentucky 2004 — 2006
Masters, Computer Science
Osmania University 2000 — 2004
BE, Computer Science and Engineering
Alliance Data February 2013 - Present
State Auto Insurance November 2009 - February 2013
Alliance Data April 2006 - November 2009
Kforce Technology Staffing 2006 - 2007
JPMorgan Chase February 2003 - April 2006
Convergys June 1998 - February 2003
Skills
SDLC, Visio, Business Analysis, Requirements Analysis, SQL, SharePoint, Requirements Gathering, Data Warehousing, Agile Methodologies, Vendor Management, Business Requirements, Process Improvement, DB2, COBOL, Microsoft SQL Server
Education
Ohio University 1994 — 1998
Business Administration and Management, Information Systems
Citi August 2014 - Present
Citi October 2011 - July 2014
Citi November 2006 - October 2011
Convergys January 2001 - November 2006
Skills
Enterprise Architecture, Solution Architecture, Infrastructure Security, Performance Engineering, Integration, Information Security, Software Security (J2EE), Threat Modeling, Strategy, Network Security, Security Intelligence, Threat Intelligence, Software Design Patterns, Platform as a service..., Cloud Security
Education
Southern Methodist University 2009 — 2013
Master of Science (M.S.)
Southern Methodist University 2008 — 2010
Graduate Certificate
University of Cincinnati 2006 — 2007
Graduate Certificate in Computer Science
Osmania University 1992 — 1996
Bachelor's Degree
State Street August 2010 - January 2012
Youngsoft Inc October 2007 - January 2012
Convergys April 2004 - September 2007
Logica CMG 2003 - 2004
MIC Electronics Ltd 2000 - 2003
Skills
Requirements Analysis, Testing, Java, Test Management, SOA, System Testing, Manual Testing, Quality Center, Integration, Oracle
Education
Osmania University
GreenSky® March 2014 - Present
Convergys June 2013 - March 2014
Capital One January 2013 - June 2013
Capital One February 2012 - January 2013
Capital One February 2010 - January 2012
1-800-Pack-Rat September 2008 - February 2010
OnStar-General Motors Corporation May 2007 - October 2008
New Era Tickets January 2006 - May 2007
Convergys Corporation January 2005 - January 2006
Capital One FSB December 2000 - January 2005
Skills
Customer Experience, Process Management, Data Analysis, Contract Negotiation, PowerPoint, Selling Skills, Call Center, Workforce Management, Vendor Management, Operations Management, Customer Satisfaction, BPO, Customer Service, Outsourcing, Process Improvement, Customer Retention, Business Process..., Strategic Planning, Inbound Marketing, Call Center Development, Call Centers, Business Analysis, Avaya, Management, Strategy, Training, Account Management, Telecommunications, Leadership, Sales, Cross-functional Team..., Team Leadership, CRM, Contact Centers, Performance Management, Business Process, Budgets, Integration, Marketing, Credit Cards, Selling
Education
Old Dominion University 1997 — 1999
Bachelors of Science Degree, Bachelors of Science Degree
Richard Bland College 1995 — 1997
Associate of Science (A.S.), History
Clover HIll High School 1991 — 1995
High School Diploma, Communication
BAE Systems Information Technology May 2013 - Present
South Carolina National Guard October 2012 - Present
Ohio National Guard February 2009 - October 2012
Round Rock Energy October 2008 - December 2008
Convergys October 2007 - October 2008
Skills
Troubleshooting, Security Clearance, Computer Repair, Security, Information Assurance, Active Directory, Network Security, Leadership, Computer Security, Security+, Windows 7, Military Experience, Cisco Technologies, CompTIA
Education
Ohio University 2002 — 2007
Bachelor of Business Administration (BBA), Management Information Systems
SWIFT September 2013 - Present
Openet telecom January 2008 - February 2012
Convergys May 1996 - January 2008
Convergys IMG, Hyderabad, India 2002 - 2004
Logikos April 1994 - April 1996
Skills
Telecommunications, Unix, Software Development, Management, Architecture, Solution Architecture, Testing, SDLC
Education
Wright State University 1992 — 1995
Master of Science, Computer Science
Osmania University 1988 — 1992
Bachelor of Engineering, Computer Science
NetCracker Technology May 2012 - Present
Convergys September 2010 - Present
XIUS-bcgi January 1995 - August 2010
Boston Communications Group, Inc. 1994 - 2008
bcgi 1999 - 2007
Education
Oklahoma State University
NetCracker May 2012 - Present
Convergys February 2000 - May 2012
Skills
JCL, COBOL, Systems Analysis, Requirements Analysis, PL/SQL, SQL, Lotus Notes, Windows, JavaScript, Business Analysis, Unix, Documentation, Requirements Gathering, Microsoft Office, Java
Education
Ohio University 1993 — 1998
Stowaway Self Storage June 2014 - Present
Devon Self Storage/Van's Self Storage September 2011 - October 2012
Airport RV Storage, Inc October 2010 - March 2011
Sawbucks, Inc December 2002 - March 2011
Summit Peaks Billing Services, LLC August 2007 - December 2010
Convergy’s February 2002 - June 2002
Marine Corps July 1998 - December 2000
Skills
Customer Service, Self Storage, Management, Microsoft Office, Bookkeeping, Secretarial Skills, Receptionist Duties, Entrepreneurship, Accounting, Microsoft Excel, Sales, Marketing, New Business Development, Small Business, Team Building, Marketing Strategy, Sales Management
Education
Raritan Valley Community College 2014 — 2016
Associate’s Degree, Accounting
Oregon Institute of Technology 2004 — 2010
Bachelor of Science (B.S.), Business Management
US Department of Veterans Affairs November 2013 - Present
Walt Disney World Corporate June 2012 - October 2013
Convergys October 2000 - February 2012
Convergys April 1990 - February 2012
Convergys September 1998 - September 2000
Convergys August 1997 - September 1998
Convergys July 1993 - August 1997
Convergys January 1991 - July 1993
Convergys April 1990 - December 1990
Computer Task Group February 1989 - March 1990
Skills
PMP, Business Analysis, Documentation, Software Documentation, Cross-functional Team..., SDLC, Project Management, Software Project..., Telecommunications, Process Improvement, Software Development, Windows, Vendor Management, Data Analysis, Unix, HTML, Analysis, XML, Microsoft SQL Server, Customer Service, Microsoft Office, Business Intelligence, ITIL, Agile Methodologies, Testing, Perl, Disaster Recovery, Design Patterns, Oracle, Requirements Analysis, TCP/IP, IT Operations, Billing Systems, Active Directory, Data Center, Linux, Waterfall, Troubleshooting, System Administration, Integration, Solaris, Operating Systems, Quality Assurance, Servers, Visio, Technical Support, Systems Analysis, SharePoint, DNS, Databases
Education
Ohio University 1983 — 1987
Bachelor of Business Administration, Management Information Systems
Ohio University 1983 — 1987
Bachelor of Business Administration (B.B.A.), Management Information Systems, Managemennt Information Systems
Convergys Performance ConsultantConvergys Employee Care2005 - Present
Kmart Corporation 1998 - 2004
Electronic Data Systems 1985 - 1998
Education
Ohio Wesleyan University
Wells Fargo November 2013 - Present
NetCracker May 2012 - June 2013
Convergys April 2002 - May 2012
Ciber May 1999 - March 2002
VisualSoft Inc January 1998 - May 1999
Skills
Requirements Analysis, Unix, SDLC, Java Enterprise Edition, PL/SQL, Weblogic, Oracle, Agile Methodologies, Systems Analysis, SQL, Software Development, Web Services, Integration, Spring, XML, Unix Shell Scripting, Struts, Requirements Gathering
Education
Osmania University 1993 — 1996
Master of Computer Applications, Computer Science
NetCracker May 2012 - Present
Convergys January 2005 - July 2012
Education
Ohio University 1986 — 1990
Bachelors of Business Adminstration, Management Information Systems
Pilkington February 2011 - Present
Tastefully Simple June 2008 - April 2012
Airport Depot Self Storage December 2008 - July 2010
Haley Appraisal August 2004 - December 2008
TNS NFO January 2001 - August 2004
Convergys July 1998 - January 2001
Skills
Coaching, Sales, Team Building, Negotiation, Customer Service
Education
Owens Community College 1996 — 1999
Arts & Science
Rossford High School 1993 — 1996
College Prep
Educational Testing Service (ETS) March 2011 - Present
Wolters Kluwer November 2008 - March 2011
Arrow Electronics April 2008 - November 2008
Convergys April 2004 - April 2008
ybrant technologies January 2000 - April 2004
Skills
Java Enterprise Edition, Java, PL/SQL, Oracle, SDLC, Requirements Analysis, SQL, Weblogic, Unix, Solution Architecture, Agile Methodologies, Software Project..., Unix Shell Scripting, SOA, Software Development, Perl, Linux, Integration, Struts, DB2
Education
Osmania University
Master of Computer Applications (M.C.A.)
Kantar / TNS Custom Marketing Research July 2010 - Present
TNS NFO August 2007 - July 2010
Parker Marketing Research January 2006 - August 2007
Convergys August 2005 - January 2006
Convergys September 2003 - August 2005
Convergys October 1998 - September 2003
Skills
Marketing Research, Marketing Communications, Public Relations, Interpersonal..., Market Research, Customer Insight, Online Research, Consumer Behaviour, Quantitative Research, Marketing Strategy, Account Management, Oral & Written..., Marketing
Education
Xavier University - Williams College of Business 2002 — 2005
MBA, Masters of Business Administration
Ohio University 1994 — 1998
B.S., Journalism - Public Relations
Tucson Medical Center July 2010 - Present
Tucson Orthopaedic Institute, P.C July 2008 - July 2010
Convergys May 2008 - June 2008
InnSuites Hospitality Trust July 2007 - April 2008
Wal-Mart 2004 - 2007
Skills
Microsoft Office, Customer Service, Troubleshooting, Healthcare, Hospitals, Data Entry, Computer Hardware, Computer Repair, Healthcare Information..., Outlook, HIPAA, Telephone Skills, Medical Terminology, Teamwork, Software Documentation, Microsoft Word, Time Management, Inventory Management, PowerPoint, EMR, Windows, CPR Certified, Typing, Windows XP, Microsoft Excel, Computer Maintenance, Inventory Control, Training, Social Media
Education
University of Arizona 2015 — 2017
Bachelor of Science (BSc), Biological and Biomedical Sciences
Pima Community College 2009 — 2014
Associate's degree, General Education/Sciences Transfer Program
Owens Community College 2005 — 2006
Biomedical Equipment Technology
University of Toledo 2003 — 2005
Electrical Engineering
Sutherland Global Services January 2011 - Present
Convergys August 2005 - January 2011
Deloitte Consulting May 2001 - August 2005
Skills
Sun Certified Java..., Sun Certified Web..., MCSE, MCDBA, Linux+ Certified..., LPIC-1, LPIC, CompTIA, Microsoft Certified..., SQL, C++, Microsoft Office, Microsoft SQL Server, Oracle, HTML, XML, Financial Reporting, Leadership, Project Management, Requirements Analysis, SharePoint, Troubleshooting, Business Analysis, Active Directory, Databases, SDLC, Software Documentation, Process Improvement
Education
Oral Roberts University 1996 — 2000
NetApp Inc. December 2012 - Present
BIS Consulting Inc. June 2011 - November 2012
Tech Point Solutions Inc. June 2008 - May 2011
esmarttax.com (Now Turbo Tax.com) January 2006 - September 2006
Convergys March 2004 - June 2005
Skills
Business Intelligence, OBIEE, Data Warehousing, Siebel, Business Analysis, Requirements Analysis, SQL, Oracle, Agile Methodologies, Oracle E-Business Suite, Master Data Management, Solution Architecture, Data Integration, Software Project..., Business Objects, Agile Project Management, IT Strategy, Enterprise Software, SFDC, Quality Assurance, Databases, Testing, SDLC
Education
Oklahoma City University 2005 — 2007
Master's degree, Computer Science
Visvesvaraya Technological University 2000 — 2004
Bachelors of Engineering, Computer Science
Comcast April 2011 - Present
Dovel Technologies November 2010 - April 2011
Convergys 2006 - November 2010
Convergys Corporation 2003 - 2006
iBasis Inc December 1999 - January 2003
Skills
SOA, Software Development, Integration, Solaris, Linux, VoIP, IVR, Information Security, Telecommunication..., Telecommunications OSS, Telecommunications
Education
Old Dominion University 1998 — 1999
Master of Science, Computer Science
Tsinghua University 1992 — 1997
BS, Computer Science
Misys Healthcare Systems April 2004 - December 2007
Misys Software Solutions 2005 - 2007
Sunquest Information Systems Inc 2004 - 2007
Misys 2004 - 2007
Convergys February 2001 - March 2004
Education
Osmania University 1994 — 1997
B.Sc, Computers
Kony, Inc. June 2010 - Present
Lera Technologies October 2008 - May 2010
MerrionIT May 2007 - October 2008
Convergys 2004 - 2006
Iridium Interactive Limited June 2004 - December 2005
ICFAI August 2003 - June 2004
Skills
Requirements Analysis, SDLC, Business Analysis, Pre-sales, Software Project..., Vendor Management, Agile Methodologies, Requirements Gathering, Project Management, Team Management, Business Intelligence, Microsoft SQL Server, Enterprise Architecture, Mobile Devices, Business Process, PMO, SOA, Product Management, Project Planning, IT Strategy, CRM
Education
CBIT 1996 — 2000
Bachelors from CBIT, Electrical and Electronics Engineering
Osmania University 1996 — 2000
BE, Electronics & Communication
Convergys January 2013 - Present
Convergys October 2011 - January 2013
Convergys September 2008 - October 2011
Convergys September 2007 - August 2008
Convergys 2006 - September 2007
Convergys Corporation 2004 - 2006
Convergys Corporation 2003 - 2004
Convergys Corporation November 2000 - January 2003
Positive Business Solutions, Inc January 1999 - November 2000
Positive Business Solutions, Inc January 1997 - January 1999
Skills
SDLC, Requirements Analysis, Change Management, Systems Analysis, Program Management, Software Quality..., Testing, Software Quality..., Project Management, Software Documentation, Team Management, Software Project..., Quality Assurance, Software Development, Solution Architecture, Management, Disaster Recovery, Oracle, Business Requirements
Education
Owens Community College 1987 — 1990
Associate of Science, Microcomputer Business Systems
Owens Community College
Associate of Applied Business, Computer Programming Tech.
Lowe's Home Improvement May 2013 - Present
Convergys August 2010 - December 2012
Randy Marion Automotive November 2009 - May 2010
Arabian Bulk Trade Ltd January 2002 - April 2008
Arabian Bulk Trade Ltd. January 1998 - December 2001
Arabian Bulk Trade Ltd. January 1992 - December 1997
Arabian Bulk Trade Ltd. April 1988 - December 1991
Lok Group of Companies March 1987 - February 1988
Lok Group of Companies October 1985 - March 1987
Lok Group of Companies February 1985 - October 1985
Skills
Customer Service
Education
Osmania University 1978 — 1981
Bachelor of Commerce (B.Com.), Commerce Economics and Civics
Deloitte Consulting March 2010 - Present
Convergys May 2006 - March 2010
BearingPoint Consulting June 2005 - May 2006
Horne International August 2004 - June 2005
Education
Ohio University 2000 — 2004
Bachelor of Business Administration, Finance, History
Connolly, LLC. February 2010 - Present
Convergys April 2001 - February 2010
Fintube Technologies 1995 - 2001
Skills
SDLC, Visio, SQL, Requirements Analysis, Microsoft SQL Server, Business Analysis, Oracle, Systems Analysis, Process Improvement, Databases, Crystal Reports, Database Design, Access, ETL, Data Modeling, Data Warehousing, Business Intelligence, VBA, Integration, T-SQL, Visual Basic, SSIS
Education
Oklahoma City University 2001 — 2002
MBA, Information Technology
University of Texas at Dallas - Naveen Jindal School of Management 1985 — 1989
BSBA, Management Information Systems
Santander Consumer USA Inc. September 2014 - Present
Internal Revenue Service December 2011 - January 2015
Hamilton Telecommunications June 2007 - September 2011
Hammond Developmental Center October 2006 - March 2007
Convergys November 2002 - September 2006
Skills
Data Entry, Customer Service, Account Management, Supervisory Skills, Community Outreach, Call Monitoring, Call Centers, Team Building, Team Leadership, Teamwork, Government, Federal Government
Education
University of Phoenix 2004 — 2006
Master's degree, Management/Human Resources Management
Our Lady of the Lake College 2001 — 2003
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Southeastern Louisiana University 1996 — 2001
JP Morgan Chase June 2007 - Present
JPMorgan Chase 2007 - Present
JP Morgan Chase 2007 - 2011
CONVERGYS April 2004 - September 2006
Virtusa India Pvt Ltd 2002 - 2004
Wipro Infotech 2001 - 2001
Skills
SQL, Teradata, ITIL, Sun Solaris, Weblogic Administration, Business Analysis, Data Warehousing, Database Administration, Databases, Disaster Recovery, Oracle, Unix, Requirements Analysis, SDLC, PL/SQL, Shell Scripting
Education
ICT 1996 — 1998
M.Tech, Chemical Engineering
Osmania University 1992 — 1996
B.Tech, Chemical Engineering
Newburyport Public Library October 2013 - Present
blue manatee bookstore and decafé August 2011 - May 2013
Barnes & Noble December 2010 - August 2011
Convergys September 2010 - December 2010
Cincinnati Art Museum August 2009 - September 2010
University of Cincinnati September 2008 - June 2009
University of Cincinnati March 2008 - June 2008
Skills
Museums, Art History, Art, History, Editing, Event Planning, Adobe Creative Suite, Fine Art, Arts Administration, Research, Photoshop, Social Media, Museum Collections, Drawing, Nonprofits, Volunteer Management, HTML5, CSS3, Guitar, Guitarist
Education
University of Cincinnati 2007 — 2009
Master of Arts, Art History
Ohio University 2002 — 2006
BFA, Art History
Performant Financial Corporation 2013 - Present
Performant Financial Corporation 2011 - 2015
Performant Financial Corporation August 2011 - 2013
Performant Financial Corporation 2011 - 2011
Wells Fargo 2010 - 2011
Bank of America June 2006 - May 2008
Kaiser Permanente October 2005 - June 2006
AT&T December 2003 - September 2005
Convergys July 2002 - November 2003
Foresee Information Systems March 1998 - June 2002
Skills
Agile Methodologies, Software Project..., Requirements Analysis, Software Development, XML, C#, Management, SDLC, SOA, Spring, JavaScript, Unix, Oracle, SQL, Microsoft SQL Server, Hibernate, Java, Perl, Web Services, Vendor Management
Education
Osmania University
Masters, Computer Applications
Olympic Technology Resources December 2014 - Present
Non-Prof IT April 2014 - Present
MediaNet Digital February 2013 - December 2014
isoutsource.com February 2012 - February 2013
Northwest Computer Support January 2011 - March 2012
Bremerton Housing Authority May 2005 - January 2011
Suquamish Clearwater Casino Resort May 2003 - May 2005
AFP Northwest 2001 - 2003
Convergys 1999 - 2001
Skills
Virtualization, Windows Server, VMware, Active Directory, Disaster Recovery, Firewalls, VMware ESX, Hyper-V, Network Administration, DNS, Microsoft Exchange, Servers, Windows 7, Cisco Technologies, DHCP, Checkpoint, IT Management, Consulting, Windows, Infrastructure, Networking
Education
Leadership Kitsap 2010 — 2011
Organizational Leadership
Olympic College 1997 — 1999
Convergys October 2013 - Present
Stream Global Services February 2008 - October 2013
Neal Jones Food Company March 2005 - February 2008
Custom Decorators, Inc. October 2003 - February 2005
Skills
Customer Service, Customer Satisfaction, Call Center, Performance Management, Operations Management, Customer Experience, Service Delivery, Contact Centers, Process Improvement, Business Process..., Call Centers, Employee Relations, CRM, Outsourcing, Recruiting, Workforce Management, Customer Service..., Call Center Development, Management, Strategy, Vendor Management, Quality Assurance, Technical Support, Training, Team Management, Team Building, Customer Retention
Education
Oregon State University 1988 — 1992
BS Liberal Arts, Communications and Economics
Oregon State University 1988 — 1992
Bachelor of Science (BS), Communication, General
Dialog Direct August 2012 - September 2014
MasterCard June 2011 - December 2011
Ingersoll Rand June 2006 - February 2011
Convergys March 2004 - September 2005
Convergys July 2000 - March 2004
Convergys June 1998 - July 2000
Southwestern Bell (AT&T) October 1995 - June 1998
Southwestern Bell (AT&T) October 1991 - October 1995
Southwestern Bell (AT&T) June 1989 - October 1991
Skills
Process Improvement, Six Sigma, Operations Management, Microsoft Excel, Team Building, Analysis, Leadership, CRM, Performance Management, Training, Management, Customer Service, Project Management, Team Leadership, Purchasing, Sales Management, Call Centers, Coaching, Budgets, Forecasting, Business Development, Business Analysis, Account Management
Education
Ohio University
B.S. Communications Management
University of Toledo
M.B.A., Management, Operations
NGA Human Resources November 2013 - Present
Cognizant Technology Solutions May 2010 - October 2013
Merck May 2010 - October 2013
Convergys February 2008 - May 2010
IKEA IT May 2007 - December 2007
Mahindra Satyam August 2003 - March 2006
Skills
SAP HR, ESS/MSS, Benefits, Payroll, Personnel Management, SAP, ESS, Organizational..., SAP Implementation, SAP ERP, MSS, SAP R/3, Employee Benefits, Business Process, ABAP, SAP Netweaver, Solution Architecture
Education
Osmania University 1999 — 2003
Bachelor of Engineering, Electronics & Communications
Education Services Group (VMware) March 2012 - Present
ReachLocal August 2011 - March 2012
The College Network February 2010 - August 2011
Convergys December 2007 - August 2009
Cengage Learning July 2004 - April 2007
The Berry Company August 2000 - July 2004
CWLC January 1999 - August 2000
Whittman-Hart January 1998 - January 1999
PC Connection January 1996 - January 1998
Freelance 1993 - 1998
Skills
Instructional Design, Account Management, Leadership, Sales, Training Delivery, Copywriting, Training, Public Speaking, CRM, Cross-functional Team..., Performance Management, Coaching, Strategic Planning, Team Building, Sales Management, Editing, Marketing Strategy, Budgets, Content Management, Technical Writing, Customer Service, Leadership Development, Marketing, Lead Generation, Proposal Writing, Project Management, Program Management, E-Learning, Social Networking, Team Leadership, Analysis, Employee Training, Content Development, B2B, Newsletters, Recruiting, Advertising
Education
Ohio University 1983 — 1987
Bachelor, English, Engineering, Journalism
University of Phoenix
Master of Arts, Education; Adult Education and Distance Learning
Nationwide Insurance@ TEKsystems May 2013 - Present
MM Enterprises LLC January 2013 - Present
Fifth Third Bank October 2011 - December 2012
MMY Consulting January 2011 - October 2011
CAS Group February 2010 - January 2011
Convergys August 2004 - December 2009
ITT-Tech, Cincinnati State Tech College June 2001 - August 2004
Sumaria Networks, LLC July 1995 - March 2001
Ingersoll Rand June 1986 - August 1992
Skills
Business Analysis, Process Improvement, CRM, Solution Architecture, Telecommunications, Pre-sales, Management, Testing, Oracle, Training, Leadership, Microsoft SQL Server, SDLC, Requirements Analysis, Software Project..., Product Development, Vendor Management, Requirements Gathering, Agile Methodologies, Integration, PMP, Software Development, Business Intelligence, SQL, SOA, Visio, Web Services, Enterprise Software, Strategy, Software Documentation, Analysis, Analytics, Business Process, Enterprise Architecture, Business Process..., Data Warehousing, IT Strategy, SharePoint, Systems Analysis, Consulting, Data Analysis
Education
The Ohio State University - The Max M. Fisher College of Business 2013 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
University of Dayton 1992 — 1995
MS, Computer Science
Osmania University 1981 — 1985
BE, Mechanical Engineering
All Saints High School, Hyderabad
Infosys Technologies Ltd September 2010 - Present
Convergys April 2006 - September 2010
VisualSoft Technoligies Ltd February 2004 - April 2006
Skills
PL/SQL, Requirements Analysis, SDLC, Java Enterprise Edition, Oracle, Software Project..., SOA, Solution Architecture, Unix, Spring, Web Services, Struts
Education
Osmania University
Williams July 2014 - Present
Sutherland Global Services 2011 - July 2014
Zumba Fitness LLC October 2009 - July 2014
Convergys 2005 - January 2011
Deloitte & Touche February 1997 - August 2005
Education
Oklahoma State University 2009 — 2011
MBA, Business
Southwestern Oklahoma State University 1988 — 1992
BS, Accounting
ServiceLink, A Black Knight Company June 2015 - Present
Fidelity National Financial January 2013 - Present
Fidelity National Financial June 2006 - December 2012
Lender Processing Services, Inc. (LPS) October 2007 - December 2009
Convergys June 2005 - June 2006
Oracle Corporation January 1998 - June 2005
Skills
IT Strategy, IT Transformation, Business Process..., Enterprise Architecture, TOGAF, Solution Architecture, SOA, Performance Management, Agile Methodologies, Data Warehousing
Education
University of Central Florida
M.S, Management Information Systems
University of South Florida
Osmania University
Bachelor of Engineering (B.E.)
TEMPOE April 2015 - Present
Self-Employed April 2003 - Present
Convergys February 2011 - November 2013
Sterling Medical Corporation January 2010 - July 2010
Beech Acres Parenting Center August 2007 - November 2008
Athletes in Action May 2006 - April 2007
The Mazer Corporation August 2000 - March 2003
Glencoe/McGraw-Hill Education June 1998 - August 2000
Quiz and Quill Literary Magazine September 1993 - June 1997
Otterbein University September 1995 - June 1996
Skills
Creative Writing, Technical Writing, Editing, Copy Editing, Text Editing, Management, Website Promotion, Website Updating, Web Content, Web Content Management, Proposal Writing, Publishing, Published Author, Self-publishing, Research, E-Learning, Editorial, Project Management, Employee Training, Proofreading, Copywriting, Marketing Copy, Corporate Communications, Marketing Communications, Internal Communications, Social Media, Online Publishing, Social Media Marketing, Social Media..., Social Media Blogging, Social Media Advertising, Event Planning, Photography, Content Writing, Content Management, Microsoft Office, Life Sciences, Microsoft Word, PowerPoint, English Grammar, Training, Photoshop, Chicago Style, Microsoft Excel, Leadership, SharePoint, Outlook, Captivate, Quality Assurance, Standardized Testing
Education
Otterbein University 1993 — 1998
Bachelor of Science (B.S.), English (Writing), Life Sciences (Molecular Biology and Biotechnology)
GE Global Research October 2013 - Present
Tech Mahindra (formerly Mahindra Satyam) November 2007 - Present
Wipro Technologies March 2007 - November 2007
Convergys May 2005 - March 2007
Logica CMG June 2004 - March 2005
Skills
Web Services, Middleware, SDLC, Java Enterprise Edition, SOA, Requirements Analysis, Solution Architecture, PL/SQL, Weblogic, Agile Methodologies, Enterprise Architecture, Oracle SOA Suite, Oracle Fusion Middleware, Business Process Design, Predix Platform, Spring Framework, REST/SOAP WebServices, Requirement Analysis, UML, Design Patterns, OOAD, XML / XSD, Oracle Database, MySQL Database, Eclipse, SOAP UI, Technical Solution..., Technology Integration, Continuous Integration, Jenkins, Oracle BPEL, Oracle Service Bus, Oracle Coherence, Maven, Business Rules, JUnit Testing Framework, Jasper Reports, Subversion, Git, IBM Rational Software..., Bamboo, System Architecture, Information Architecture, Network Architecture, Adobe LiveCycle, Oracle BPM, JBPM, JBoss Application Server, Tomcat 5
Education
Osmania University
Master of Science
ITT Technical Institute September 2014 - Present
Cox Communications April 2010 - March 2014
Convergys 2008 - 2009
The Icing 2007 - 2008
Skills
Call Centers, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Telecommunications, Broadband, XP, Customer Experience, Help Desk Support
Education
University of Phoenix 2013 — 2015
Master of Education (M.Ed.), Adult Education and Training
University of Phoenix-Oklahoma City Campus 2010 — 2012
Bachelor of Science (B.S.), Communications/Communications and Technology
University of Phoenix-Oklahoma City Campus 2008 — 2010
Associate of Arts (A.A.), Information Technology
Oklahoma State University 2003 — 2004
Amdocs July 2006 - Present
Convergys 2004 - 2005
Skills
Unix, Weblogic, Performance Tuning, Requirements Analysis, Unix Shell Scripting, Oracle, SQL, Telecommunications, Tuxedo, Virtualization, Capacity Planning, Integration, Infrastructure, vCenter Operations...
Education
Osmania University 2003 — 2005
Master of Science in Information Systems, Computer Science
Osmania University 2000 — 2003
Bachelor's degree in Computer Applications, Master of science in Information Systems
IMG Live, LLC August 2011 - Present
EXCEL Weight Loss Solutions June 2010 - August 2011
A&T Babb September 2007 - January 2009
Convergys January 2006 - September 2007
Sitel February 2003 - September 2005
Sitel January 2002 - February 2003
Skills
Customer Service, Training, Marketing, Team Leadership, Call Center, Coaching, Leadership, Continuous Improvement, Call Centers, Customer Satisfaction, Customer Experience, Microsoft Office, New Business Development, Team Building, Quality Assurance, Brand Management, Performance Management, Event Management, Business Strategy
Education
Oregon State University 1997 — 2000
B.S., Animal Science
Banks High School 1991 — 1995
Kroger November 2013 - Present
Citi December 2011 - November 2013
American Modern Insurance Group June 2007 - November 2011
Convergys July 2005 - June 2007
LexisNexis October 2004 - June 2005
Skills
Java, J2EE, Webservices..., Spring, Struts
Education
Osmania University 2000 — 2003
Master, Masters in Computer Applications
Nintendo November 2014 - Present
Amazon March 2014 - November 2014
AT&T Mobility February 2011 - March 2014
AT&T Mobility August 2000 - February 2011
Quintessent Communications 1999 - 2000
Convergys 1997 - 1999
University of Central Florida 1996 - 1997
Skills
Unix, Java, Oracle, Weblogic, Perl, Agile Methodologies, SDLC, JSP, PL/SQL, Shell Scripting, Software Development, Linux, Eclipse, C++, Struts, JMS, SQL, Hibernate, Software Engineering, Integration, Cloud Computing, WebSphere MQ, Web Services, Databases, Object Oriented Design, Load Balancing, PHP, MySQL, Java Enterprise Edition, WebServer, Vendor Management, Apache 2, Struts 2, SOAP, UML, Tomcat 7, XML, RESTful WebServices, Spring Framework, Spring MVC, MyBatis, H2, Maven, Git, Android Development, iOS Development
Education
University of Central Florida 1996 — 2000
MS, Computer Science
Osmania University 1990 — 1994
Bachelor of Engineering (BE), Computer Science and Engineering
Oklahoma State University September 2012 - Present
Central Technology Center 2011 - 2011
Oklahoma Department of Career and Technology Education October 2009 - July 2010
Eskimo Joe's August 2007 - April 2008
Imperial Vending, Coffee, and Catering August 2005 - July 2006
Convergys January 2004 - June 2004
Oklahoma County Newspaper July 2002 - October 2003
Skills
Microsoft Office, Adobe Creative Suite, Public Speaking, Editing, Sales, Grant Writing, Teaching, Moodle, Teaching Adults, Mobile Technology, Entrepreneurship, Data Entry, Program Management
Education
Oklahoma State University 2007 — 2011
Bachelor of Science (B.S.), Career & Technical Education
Sutherland Global Services February 2011 - Present
Convergys February 2009 - February 2011
Bourn Partners June 2007 - December 2008
Convergys April 2006 - May 2007
Value Family Properties May 2005 - April 2006
Skills
Accounting, Account Reconciliation, General Ledger, Financial Reporting, Variance Analysis, Financial Accounting, Accounts Payable, Auditing, Internal Controls, Financial Analysis, Accounts Receivable, Sarbanes-Oxley Act, Project Planning, Capital Budgeting, Consolidated Reporting, Quality Assurance, Compliance, Cash Flow Forecasting, Trend Analysis, Trend Forecasting, Real Estate Economics, Real Estate Development, Operational Risk..., Operational Analysis, P&L Forecasting, Investor Relations, Investor Reporting, Joint Ventures, ERP Software, Real Estate Transactions, Procure-to-Pay, Order Processing, Order to Cash, Fixed Asset Management, Cost Accounting, IRR, Return on Investment..., JMP
Education
Oklahoma State University 2010 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
North Eastern State University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Accounting, 3.2
Muskogee Hgh School 1996 — 2000
Diploma, General Studies
Convergys August 2010 - Present
IBM April 2007 - February 2010
Skills
Internet Services, Customer Service, Banking and Finance, Healthcare
Education
Our Lady of Fatima University 2000 — 2002
BS Nursing
Pamantasan ng Lungsod ng Maynila 1998 — 2000
BS Nursing
Best Buy March 2012 - Present
Arbys February 2009 - September 2011
Convergys November 2008 - January 2009
Skills
Microsoft Office, Video Editing, Audio Editing, Customer Service, Video Production, Social Media, Merchandising, Creative Merchandising, Managed Money, Maintenance & Repair, Electronics Repair
Education
Oklahoma City Community College 2010 — 2013
Film and Video Production (AA), Cinematography and Film/Video Production, 3.5
HyperNet Solutions Inc. (HNSI) June 2011 - Present
HyperNet Solutions Inc. (HNSI) October 2011 - April 2012
Convergys July 2009 - June 2011
Skills
Customer Service, Customer Satisfaction, Employee Training, Job Coaching, Problem Management, Claims Resolution, Issue Resolution, Quality Auditing, Quality Control, Escalation Resolution, Document Imaging, File Management, Multi Tasking, Process Optimization
Education
Oklahoma City Community College 2008 — 2009
Convergys October 2007 - Present
Education
Oklahoma State University 2012 — 2014
Convergys September 2007 - Present
Nabors Industries November 2006 - September 2007
Reel FX March 2001 - November 2006
City of Fort Worth March 1999 - March 2001
MCI Corporation 1997 - 1999
Skills
Human Resources, Employee Relations, Organizational..., Recruiting, Compensation & Benefit, Succession Planning, Strategic Planning, Employee Training, Management Consulting, Team Building, Management Training..., Employment Law, Deferred Compensation, Training, Leadership
Education
University of Oklahoma 1995 — 1996
Master's degree, Human Relations
Oklahoma Christian University 1989 — 1993
Bachelor's degree, Psychology
Oregon State University UHDS October 2010 - June 2013
Convergys January 2007 - August 2007
Sitel June 2003 - December 2006
Regal Entertainment Group November 2000 - April 2003
Skills
Project Management, Microsoft Excel, Access Database, Creative Problem Solving, Inventory Management, Data Management, Supervisory Experience, Outstanding..., Conflict Resolution
Education
Oregon State University 2010 — 2013
Bachelor of Science (BS), Business Information Systems
Portland Community College 2008 — 2010
Associate of Applied Science, CIS: Network Administration degree option
AAR CORP. October 2007 - Present
Dell May 2006 - October 2007
Cox Communications April 2001 - May 2006
Convergys July 1997 - March 2001
Skills
Windows 7, Disaster Recovery, Technical Support, Troubleshooting, Active Directory, Windows Server, Visio, Software Documentation, Servers, Computer Hardware, DHCP, Hardware, Microsoft Exchange, Windows XP, Software Installation, Aerospace, Aircraft Maintenance, Aircraft, Airlines, Aviation, Commercial Aviation, Process Improvement, Avionics, Airworthiness, Program Management, Flights, Flight Safety
Education
University of Central Oklahoma 2001 — 2007
Bachelor of Applied Science (BASc), Computer Science
Oklahoma City Community College 1998 — 2000
Associate's degree, Computer Programming
Convergys June 2015 - July 2015
Convergys June 2015 - July 2015
Education
Crowley County High School 2013 — 2015
High School, General Education, 12
Otero Junior College 2013 — 2015
Prerequisites, Healthcare