Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Cyndi Noriega Cyndi Noriega's Convergys Experience March 2015 - Present
Job Experienced, energetic Client Services Mgr., seeking opportunity!
Industry Telecommunications
Experience
Convergys March 2015 - Present
Convergys March 2015 - 2015
Advanced Call Center Technologies December 2013 - July 2014
AT&T August 2011 - March 2012
AT&T July 2008 - August 2011
at&t April 2007 - July 2008
at&t December 1999 - April 2007
Skills
MPLS, Managed Services, VoIP, IP, Long Distance, Telecommunications, Vendor Management, DWDM, Wireline, Broadband, Escalation, Customer Satisfaction, Telecommunications..., Service Delivery, Process Improvement, Call Center Manager, Microsoft Office, Visio, Microsoft Excel, CRM, RFP Generation, Interpersonal Skill, Job Coaching, Sales Presentations, Problem Solving, Interviewing Skills, Account Management, Outside Sales, Cross-functional Team..., Strategic Planning, Training Delivery, Avaya IP Telephony, Direct Sales, LAN-WAN, Contract Negotiation, ATM networks, Broadband Access, Data Center, T1, Call Centers, Wireless, Performance Improvement, Networking, Cloud Computing, Training, Leadership, Customer Retention, Software Documentation, Recruiting, Program Management
Education
University of Canterbury 2012 — 2012
Bachelor of Business Administration, Business Administration and Management, General
Pasadena City College
Associate of Arts (A.A.), Pre-Law
Convergys March 2015 - Present
Convergys March 2015 - 2015
Advanced Call Center Technologies December 2013 - July 2014
AT&T August 2011 - March 2012
AT&T July 2008 - August 2011
at&t April 2007 - July 2008
at&t December 1999 - April 2007
Skills
MPLS, Managed Services, VoIP, IP, Long Distance, Telecommunications, Vendor Management, DWDM, Wireline, Broadband, Escalation, Customer Satisfaction, Telecommunications..., Service Delivery, Process Improvement, Call Center Manager, Microsoft Office, Visio, Microsoft Excel, CRM, RFP Generation, Interpersonal Skill, Job Coaching, Sales Presentations, Problem Solving, Interviewing Skills, Account Management, Outside Sales, Cross-functional Team..., Strategic Planning, Training Delivery, Avaya IP Telephony, Direct Sales, LAN-WAN, Contract Negotiation, ATM networks, Broadband Access, Data Center, T1, Call Centers, Wireless, Performance Improvement, Networking, Cloud Computing, Training, Leadership, Customer Retention, Software Documentation, Recruiting, Program Management
Education
University of Canterbury 2012 — 2012
Bachelor of Business Administration, Business Administration and Management, General
Pasadena City College
Associate of Arts (A.A.), Pre-Law
Rachael Goddard Rachael Goddard's Convergys Experience August 2012 - June 2014
Job Customer Service and Food Service Professional
Industry Outsourcing/Offshoring
Experience
Home June 2014 - Present
Convergys August 2012 - June 2014
Convergys 2012 - 2014
Skills
Customer Service, Food & Beverage, Pharmacy, Retail, Historical Research, Writing, Office Administration
Education
Pima Community College 2003 — 2006
None, Anthropology
Mountain View High School 2001 — 2003
Diploma, General Education
Home June 2014 - Present
Convergys August 2012 - June 2014
Convergys 2012 - 2014
Skills
Customer Service, Food & Beverage, Pharmacy, Retail, Historical Research, Writing, Office Administration
Education
Pima Community College 2003 — 2006
None, Anthropology
Mountain View High School 2001 — 2003
Diploma, General Education
Benjamin Acosta Benjamin Acosta's Convergys Experience July 2014 - October 2014
Job Teller Officer at Pima Federal Credit Union
Industry Writing and Editing
Experience
Pima Federal Credit Union November 2014 - Present
Convergys July 2014 - October 2014
Chase March 2012 - March 2014
Pei Wei Asian Diner July 2009 - December 2011
Skills
Customer Service, Teamwork, Computer Maintenance, Time Management, Customer Experience, Computer Hardware, Retail Banking, Waiting, Banking, Microsoft Office, Finance, Customer Satisfaction, Outlook
Education
Pima Community College 2007 — 2013
Physics
City High School 2004 — 2008
High School Diploma, General Education
Pima Federal Credit Union November 2014 - Present
Convergys July 2014 - October 2014
Chase March 2012 - March 2014
Pei Wei Asian Diner July 2009 - December 2011
Skills
Customer Service, Teamwork, Computer Maintenance, Time Management, Customer Experience, Computer Hardware, Retail Banking, Waiting, Banking, Microsoft Office, Finance, Customer Satisfaction, Outlook
Education
Pima Community College 2007 — 2013
Physics
City High School 2004 — 2008
High School Diploma, General Education
julia kilduff julia kilduff's Convergys Experience September 1999 - April 2001
Job Ebay4U
Industry Internet
Experience
Self-employed September 2001 - Present
Baby's Two March 2001 - September 2007
Convergys September 1999 - April 2001
Skills
Marketing Strategy, Sales Management, Small Business...
Education
Palm Beach Community College 1994 — 1996
Boca Raton Community High School 1990 — 1994
diploma
Self-employed September 2001 - Present
Baby's Two March 2001 - September 2007
Convergys September 1999 - April 2001
Skills
Marketing Strategy, Sales Management, Small Business...
Education
Palm Beach Community College 1994 — 1996
Boca Raton Community High School 1990 — 1994
diploma
rebecca babis rebecca babis's Convergys Experience August 2008 - January 2009
Job Nursing student at Pima Community College
Industry Medical Practice
Experience
UPMC November 2013 - February 2014
Desert Diamond Casino November 2012 - January 2013
Sears Holdings Corporation December 2011 - February 2012
Sears Holdings Corporation August 2010 - April 2011
Convergys August 2008 - January 2009
Waffle House December 2002 - August 2008
Education
Clarion University of Pennsylvania 2014 — 2018
Bachelor's degree, Registered Nursing/Registered Nurse
Pima Community College 2012 — 2014
UPMC November 2013 - February 2014
Desert Diamond Casino November 2012 - January 2013
Sears Holdings Corporation December 2011 - February 2012
Sears Holdings Corporation August 2010 - April 2011
Convergys August 2008 - January 2009
Waffle House December 2002 - August 2008
Education
Clarion University of Pennsylvania 2014 — 2018
Bachelor's degree, Registered Nursing/Registered Nurse
Pima Community College 2012 — 2014
Lucia Marrufo-Ortiz Lucia Marrufo-Ortiz's Convergys Experience April 2011 - September 2012
Job Principal Accountant at Tohono O'odham Nation Grants & Contracts Dept, and AVON Independent Sales Representative
Industry Government Administration
Experience
Tohono O'odham Nation March 2014 - Present
Avon November 2013 - Present
Tohohon O'odaham Nation September 2012 - March 2014
Convergys April 2011 - September 2012
Skills
Budget Monitoring, Production Budgeting, Budget Forecasts, Account Management, Grant Writing, Federal Grants..., Grant Monitoring, Accounts Receivable, Accounts Payable, Financial Accounting, Supervisory Experience, Human Resources, Human Resources Manager, Accounting, Budgets, Coaching, Community Outreach, Customer Service, Employee Benefits, Event Planning, Fundraising, Leadership, Management, Microsoft Office, Nonprofits, Payroll, Policy, Public Relations, Public Speaking, Strategic Planning
Education
University of Phoenix 1994 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pima Community College 1988 — 1993
NONE, General Studies
Tohono O'odham Nation March 2014 - Present
Avon November 2013 - Present
Tohohon O'odaham Nation September 2012 - March 2014
Convergys April 2011 - September 2012
Skills
Budget Monitoring, Production Budgeting, Budget Forecasts, Account Management, Grant Writing, Federal Grants..., Grant Monitoring, Accounts Receivable, Accounts Payable, Financial Accounting, Supervisory Experience, Human Resources, Human Resources Manager, Accounting, Budgets, Coaching, Community Outreach, Customer Service, Employee Benefits, Event Planning, Fundraising, Leadership, Management, Microsoft Office, Nonprofits, Payroll, Policy, Public Relations, Public Speaking, Strategic Planning
Education
University of Phoenix 1994 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pima Community College 1988 — 1993
NONE, General Studies
Kimberly Duke Kimberly Duke's Convergys Experience September 2014 - May 2015
Job Friendly Tech Support and Marketing Maven Preventing computer defenestration since 2005
Industry Information Technology and Services
Experience
Convergys September 2014 - May 2015
Girl Scouts of Northeast Texas January 2014 - April 2014
Silverleaf Resorts May 2013 - September 2013
GOT Squad? November 2009 - April 2013
Del Mar Fairgrounds April 2012 - July 2012
Suddenlink Communications July 2008 - October 2009
Real Capital Markets November 2007 - March 2008
Z57 Internet Solutions June 2005 - November 2007
Serving Seniors Networking Breakfasts July 2004 - October 2006
Yahoo!/Musicmatch October 2004 - April 2005
Skills
Online Marketing, Customer Service, SEO, SEM, Troubleshooting, Call Centers, Social Media Marketing, Sales, Marketing, Lead Generation, Salesforce.com, Sales Operations, Account Management, Email Marketing, Social Media, Online Advertising, Leadership, Social Networking, Marketing Strategy, Team Building
Education
University of Texas at Tyler 2015 — 2018
Mass Communications, Digital Communication and Media/Multimedia
San Diego Community College - Continuing Education 2012 — 2012
Web Server Maintenance & Security
Palomar College 2002 — 2005
Associate of Arts (A.A.), Liberal Studies
Convergys September 2014 - May 2015
Girl Scouts of Northeast Texas January 2014 - April 2014
Silverleaf Resorts May 2013 - September 2013
GOT Squad? November 2009 - April 2013
Del Mar Fairgrounds April 2012 - July 2012
Suddenlink Communications July 2008 - October 2009
Real Capital Markets November 2007 - March 2008
Z57 Internet Solutions June 2005 - November 2007
Serving Seniors Networking Breakfasts July 2004 - October 2006
Yahoo!/Musicmatch October 2004 - April 2005
Skills
Online Marketing, Customer Service, SEO, SEM, Troubleshooting, Call Centers, Social Media Marketing, Sales, Marketing, Lead Generation, Salesforce.com, Sales Operations, Account Management, Email Marketing, Social Media, Online Advertising, Leadership, Social Networking, Marketing Strategy, Team Building
Education
University of Texas at Tyler 2015 — 2018
Mass Communications, Digital Communication and Media/Multimedia
San Diego Community College - Continuing Education 2012 — 2012
Web Server Maintenance & Security
Palomar College 2002 — 2005
Associate of Arts (A.A.), Liberal Studies
Morgan (Solomon) Kittelson's Convergys Experience July 2014 - September 2014
Job Artist (Morgan Feather) at Amalgamated Kaos
Industry Consumer Services
Experience
Amalgamated Kaos January 2014 - Present
Nat Feather Tattoo Artist August 2009 - January 2015
Convergys July 2014 - September 2014
Country Cafe June 2012 - July 2012
Skin City Tattoo Studio August 2010 - August 2011
Café Italia March 2009 - August 2009
Robin Hood Subs October 2008 - March 2009
Stefano’s Pizza and Gyro’s November 2007 - September 2008
Skills
Customer Service, Sales, Leadership, Multi-line Phone, Management, Online Marketing, Inventory, Cash Register, Cash Management, Supply Ordering, Sanitation, Food Service Sanitation, Process Scheduler, Retail, Training, Customer Satisfaction, Microsoft Excel
Education
Pueblo Community College 2015 — 2019
Anthropology
Ozarks Technical Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Amalgamated Kaos January 2014 - Present
Nat Feather Tattoo Artist August 2009 - January 2015
Convergys July 2014 - September 2014
Country Cafe June 2012 - July 2012
Skin City Tattoo Studio August 2010 - August 2011
Café Italia March 2009 - August 2009
Robin Hood Subs October 2008 - March 2009
Stefano’s Pizza and Gyro’s November 2007 - September 2008
Skills
Customer Service, Sales, Leadership, Multi-line Phone, Management, Online Marketing, Inventory, Cash Register, Cash Management, Supply Ordering, Sanitation, Food Service Sanitation, Process Scheduler, Retail, Training, Customer Satisfaction, Microsoft Excel
Education
Pueblo Community College 2015 — 2019
Anthropology
Ozarks Technical Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Carol Duncan-McIntyre Carol Duncan-McIntyre's Convergys Experience July 2000 - July 2002
Job Support Services Coordinator II at Utah State Courts
Industry Government Administration
Experience
Disabled July 2014 - Present
Utah State Courts July 2007 - July 2014
Box Elder County January 2007 - July 2007
Box Elder County May 2004 - January 2007
Harrisville City August 2002 - May 2004
Convergys July 2000 - July 2002
Great Salt Lake Minerals Corporation September 1997 - July 2000
Roy City Utah March 1992 - September 1997
Skills
Microsoft Office, Government, Research, Accounting, HR Consulting, HR Policies, Auditing, Bondable, Collections, Legal Compliance, Business Analysis, Business Writing, Consulting, Advisory Boards, Purchase Management, Warrants, Legal Writing, Operations Management, Account Management, EEO/AA Compliance, Benefits Administration, Computers, Spreadsheets, Payroll, Payroll Taxes, Risk Management, Public Safety, GAAP, GASB, FMLA, HIPAA, Public Speaking
Education
Park University 2009 — 2015
Master of Public Administration (MPA), Public Administration
Park University 1995 — 1999
Associate of Science (AS), Accounting and Business/Management, 3.69
Park University 1995 — 1999
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General, 3.69
Disabled July 2014 - Present
Utah State Courts July 2007 - July 2014
Box Elder County January 2007 - July 2007
Box Elder County May 2004 - January 2007
Harrisville City August 2002 - May 2004
Convergys July 2000 - July 2002
Great Salt Lake Minerals Corporation September 1997 - July 2000
Roy City Utah March 1992 - September 1997
Skills
Microsoft Office, Government, Research, Accounting, HR Consulting, HR Policies, Auditing, Bondable, Collections, Legal Compliance, Business Analysis, Business Writing, Consulting, Advisory Boards, Purchase Management, Warrants, Legal Writing, Operations Management, Account Management, EEO/AA Compliance, Benefits Administration, Computers, Spreadsheets, Payroll, Payroll Taxes, Risk Management, Public Safety, GAAP, GASB, FMLA, HIPAA, Public Speaking
Education
Park University 2009 — 2015
Master of Public Administration (MPA), Public Administration
Park University 1995 — 1999
Associate of Science (AS), Accounting and Business/Management, 3.69
Park University 1995 — 1999
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General, 3.69
Franklin DeVries's Convergys Experience January 2014 - February 2014
Job Benefits Advisor at Aon Hewitt
Industry Accounting
Experience
Aon Hewitt March 2014 - Present
Convergys January 2014 - February 2014
Connextions September 2012 - December 2013
Insphere Insurance Solutions 2011 - 2012
Skills
Customer Service, Sales, PowerPoint, Call Centers, Microsoft Excel, Microsoft Office, Outlook, System Administration, Troubleshooting, Insurance, Account Management, Social Media, Microsoft Word, Public Speaking, SharePoint, Training, Small Business, Analysis, Marketing, Team Leadership, Strategic Planning, Access, Team Building, Teamwork
Education
Pensacola Christian College 1995 — 1999
Bachelor of Arts (B.A.), Bible/Biblical Studies
Aon Hewitt March 2014 - Present
Convergys January 2014 - February 2014
Connextions September 2012 - December 2013
Insphere Insurance Solutions 2011 - 2012
Skills
Customer Service, Sales, PowerPoint, Call Centers, Microsoft Excel, Microsoft Office, Outlook, System Administration, Troubleshooting, Insurance, Account Management, Social Media, Microsoft Word, Public Speaking, SharePoint, Training, Small Business, Analysis, Marketing, Team Leadership, Strategic Planning, Access, Team Building, Teamwork
Education
Pensacola Christian College 1995 — 1999
Bachelor of Arts (B.A.), Bible/Biblical Studies
James McPeak James McPeak's Convergys Experience June 2007 - November 2008
Job Specialist Game Master at Blizzard Entertainment
Industry Computer Games
Experience
Blizzard Entertainment June 2010 - Present
AT&T Mobile Tel July 2009 - June 2010
Convergys June 2007 - November 2008
Skills
Game Development, Online Gaming, Video Games, Photoshop, Microsoft Office, C++, HTML, Team Leadership, Java, Quality Assurance, JavaScript, Marketing, C#, Microsoft Word, Team Management
Education
Pima Community College 2007 — 2007
General Education Diploma, General Education
Blizzard Entertainment June 2010 - Present
AT&T Mobile Tel July 2009 - June 2010
Convergys June 2007 - November 2008
Skills
Game Development, Online Gaming, Video Games, Photoshop, Microsoft Office, C++, HTML, Team Leadership, Java, Quality Assurance, JavaScript, Marketing, C#, Microsoft Word, Team Management
Education
Pima Community College 2007 — 2007
General Education Diploma, General Education
Lisa Michelle Dohm Lisa Michelle Dohm's Convergys Experience August 2013 - January 2014
Job Office and Factory Worker
Industry Consumer Services
Experience
LG Resources and Elwood Staffing December 2014 - Present
Focus Services January 2014 - December 2014
Convergys August 2013 - January 2014
Walmart May 2012 - August 2013
Baymont Inn & Suites Oceanside May 2010 - May 2012
Sav-on Drugs store May 1989 - May 2010
Star Spangled Kids Daycare June 1984 - May 1989
Skills
Superior Computer Skills, Typing, Customer Satisfaction, Operations Management, Customer Service, Call Centers, Management, Sales, Inventory Control, Team Leadership, Invoicing, Customer Experience, Training, Leadership, Inventory Management, Process Improvement, Data Entry, Outlook, Project Management, Performance Management, Employee Training, Human Resources, Microsoft Excel, Cash Handling
Education
University of Phoenix 2007 — 2009
Ba in Business Management, Business, Management, Marketing, and Related Support Services
Palomar College 1983 — 1990
Aa in Psychology/ Social Services, Psychology/ Social Services
Mt. Carmel High School 1979 — 1983
General Education
LG Resources and Elwood Staffing December 2014 - Present
Focus Services January 2014 - December 2014
Convergys August 2013 - January 2014
Walmart May 2012 - August 2013
Baymont Inn & Suites Oceanside May 2010 - May 2012
Sav-on Drugs store May 1989 - May 2010
Star Spangled Kids Daycare June 1984 - May 1989
Skills
Superior Computer Skills, Typing, Customer Satisfaction, Operations Management, Customer Service, Call Centers, Management, Sales, Inventory Control, Team Leadership, Invoicing, Customer Experience, Training, Leadership, Inventory Management, Process Improvement, Data Entry, Outlook, Project Management, Performance Management, Employee Training, Human Resources, Microsoft Excel, Cash Handling
Education
University of Phoenix 2007 — 2009
Ba in Business Management, Business, Management, Marketing, and Related Support Services
Palomar College 1983 — 1990
Aa in Psychology/ Social Services, Psychology/ Social Services
Mt. Carmel High School 1979 — 1983
General Education
Jonathan Horowitz Jonathan Horowitz's Convergys Experience February 2002 - April 2005
Job UX Strategy, Research and Design
Industry Internet
Experience
Citrusbyte October 2014 - Present
Javelin Lean Startup Machine September 2013 - September 2014
UX Consultant January 2007 - September 2013
Taskstream February 2012 - April 2013
J.P. Morgan November 2010 - February 2012
SpeechCycle June 2005 - December 2006
Convergys February 2002 - April 2005
i33 March 2001 - August 2001
Xceed November 1999 - February 2001
Wall Street Journal Interactive Edition August 1999 - December 1999
Skills
User Experience, Interaction Design, User-centered Design, Usability Testing, User Experience Design, Information Architecture, User Research, Persona, Product Design, Mobile Design, Mobile Applications, User Interface, Visual Design, Agile Methodologies, Paper Prototyping, Team Leadership
Education
Parsons School of Design 1995 — 1997
AAS, Graphic Design
University of Vermont 1990 — 1994
BS, Political Science / Studio Art
Citrusbyte October 2014 - Present
Javelin Lean Startup Machine September 2013 - September 2014
UX Consultant January 2007 - September 2013
Taskstream February 2012 - April 2013
J.P. Morgan November 2010 - February 2012
SpeechCycle June 2005 - December 2006
Convergys February 2002 - April 2005
i33 March 2001 - August 2001
Xceed November 1999 - February 2001
Wall Street Journal Interactive Edition August 1999 - December 1999
Skills
User Experience, Interaction Design, User-centered Design, Usability Testing, User Experience Design, Information Architecture, User Research, Persona, Product Design, Mobile Design, Mobile Applications, User Interface, Visual Design, Agile Methodologies, Paper Prototyping, Team Leadership
Education
Parsons School of Design 1995 — 1997
AAS, Graphic Design
University of Vermont 1990 — 1994
BS, Political Science / Studio Art
Veronica Brewer Veronica Brewer's Convergys Experience March 2000 - September 2014
Job Team Manager ADT FSC
Industry Outsourcing/Offshoring
Experience
ADT FSC September 2014 - Present
Convergys March 2000 - September 2014
Barnes Jewish Hospital August 2001 - August 2008
Skills
Call Centers, Leadership, Recruiting, Interviews, Team Leadership, Team Building, Customer Experience, Hiring, Workforce Management, Performance Appraisal, Call Center Development, Contact Centers, IEX, Avaya, Team Management, Employee Training, Customer Satisfaction, Telephone Skills, Time Management, Outsourcing, ACD, IVR, Call Quality, Performance Management, Soft Skills, Technical Support, Contact Center..., CRM, IEX Total View, Troubleshooting, Call center start-up, Avaya Technologies
Education
Park University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Al Med Academy 1983 — 1984
Medical Assistant Certificate, Medical/Clinical Assistant
ADT FSC September 2014 - Present
Convergys March 2000 - September 2014
Barnes Jewish Hospital August 2001 - August 2008
Skills
Call Centers, Leadership, Recruiting, Interviews, Team Leadership, Team Building, Customer Experience, Hiring, Workforce Management, Performance Appraisal, Call Center Development, Contact Centers, IEX, Avaya, Team Management, Employee Training, Customer Satisfaction, Telephone Skills, Time Management, Outsourcing, ACD, IVR, Call Quality, Performance Management, Soft Skills, Technical Support, Contact Center..., CRM, IEX Total View, Troubleshooting, Call center start-up, Avaya Technologies
Education
Park University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Al Med Academy 1983 — 1984
Medical Assistant Certificate, Medical/Clinical Assistant
William Dickerson William Dickerson's Convergys Experience December 2008 - February 2013
Job Quality Analyst/Engineer at Intuit
Industry Design
Experience
Intuit October 2014 - Present
At the Ready Publications L.L.C. November 2012 - Present
www.uneqconsulting.com September 2010 - May 2014
Intuit September 2013 - April 2014
Intuit February 2013 - March 2013
Convergys December 2008 - February 2013
www.mcilroywritingservices.com September 2010 - November 2012
www.massageforchildren.com September 2010 - February 2011
Previous Employment May 2001 - December 2008
Skills
Web Development, CSS, Flash, HTML, Google Analytics, Website Development, Java Automation, Java, Selenium, TestNG, PHP, JavaScript, jQuery, Dreamweaver, MySQL, Windows, Photoshop, Web Design, SQL, XP, Operating Systems, Mac, Illustrator, Adobe Creative Suite, SEO, AJAX, User Interface, Graphic Design, Drupal
Education
Pima Community College 2002 — 2005
Astronomy/Physics
Santa Rita High School 2001 — 2002
HS Diploma, General
Intuit October 2014 - Present
At the Ready Publications L.L.C. November 2012 - Present
www.uneqconsulting.com September 2010 - May 2014
Intuit September 2013 - April 2014
Intuit February 2013 - March 2013
Convergys December 2008 - February 2013
www.mcilroywritingservices.com September 2010 - November 2012
www.massageforchildren.com September 2010 - February 2011
Previous Employment May 2001 - December 2008
Skills
Web Development, CSS, Flash, HTML, Google Analytics, Website Development, Java Automation, Java, Selenium, TestNG, PHP, JavaScript, jQuery, Dreamweaver, MySQL, Windows, Photoshop, Web Design, SQL, XP, Operating Systems, Mac, Illustrator, Adobe Creative Suite, SEO, AJAX, User Interface, Graphic Design, Drupal
Education
Pima Community College 2002 — 2005
Astronomy/Physics
Santa Rita High School 2001 — 2002
HS Diploma, General
Erika Fletcher Erika Fletcher's Convergys Experience August 2015 - Present
Job Customer Service Representative at Convergys
Industry Consumer Services
Experience
Convergys August 2015 - Present
Afni April 2014 - June 2015
Kmart Corporation March 2014 - March 2014
Burlington Coat Factory June 2012 - November 2013
eegee's October 2008 - May 2012
Wienerschnitzel March 2004 - June 2008
Skills
Writing, Creative Writing, Customer Service, Nail Care, Nails, Craft, Microsoft Excel, Leadership
Education
University of Phoenix 2007 — 2008
Bachelor of Science (BSc), Elementary Education and Teaching
Pima Community College 2004 — 2006
Associate of Science (AS), Computer Engineering
Convergys August 2015 - Present
Afni April 2014 - June 2015
Kmart Corporation March 2014 - March 2014
Burlington Coat Factory June 2012 - November 2013
eegee's October 2008 - May 2012
Wienerschnitzel March 2004 - June 2008
Skills
Writing, Creative Writing, Customer Service, Nail Care, Nails, Craft, Microsoft Excel, Leadership
Education
University of Phoenix 2007 — 2008
Bachelor of Science (BSc), Elementary Education and Teaching
Pima Community College 2004 — 2006
Associate of Science (AS), Computer Engineering
Krystal Sides's Convergys Experience December 2013 - Present
Job Student at Pima Community College
Industry
Experience
Convergys December 2013 - Present
Nimbus Brewing Company September 2011 - February 2012
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Teamwork, Sales, Data Entry, Editing, Microsoft Excel, Time Management, Research, Team Leadership, Windows, HTML, Inventory Management, Outlook, Team Building, Java, Hospitality, Retail
Education
Pima Community College 2012 — 2016
Associate of Applied Sciences, Radiologic Technology/Science - Radiographer
Pima Community College 2012 — 2015
AGEC, Liberal Arts and Sciences, General Studies and Humanities
Convergys December 2013 - Present
Nimbus Brewing Company September 2011 - February 2012
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Teamwork, Sales, Data Entry, Editing, Microsoft Excel, Time Management, Research, Team Leadership, Windows, HTML, Inventory Management, Outlook, Team Building, Java, Hospitality, Retail
Education
Pima Community College 2012 — 2016
Associate of Applied Sciences, Radiologic Technology/Science - Radiographer
Pima Community College 2012 — 2015
AGEC, Liberal Arts and Sciences, General Studies and Humanities
Bryan Allman's Convergys Experience October 2014 - Present
Job Help Desk
Industry Information Technology and Services
Experience
Convergys October 2014 - Present
Convergys January 2014 - October 2014
Mazda of Wesley Chapel March 2007 - January 2014
Education
Saint Leo University 2014 — 2015
Computer Information Systems, Information Technology
Pasco-Hernando Community College 2011 — 2013
Associate of Arts (AA), Information Technology
West Virginia University 2002 — 2003
Convergys October 2014 - Present
Convergys January 2014 - October 2014
Mazda of Wesley Chapel March 2007 - January 2014
Education
Saint Leo University 2014 — 2015
Computer Information Systems, Information Technology
Pasco-Hernando Community College 2011 — 2013
Associate of Arts (AA), Information Technology
West Virginia University 2002 — 2003
Dominique Payan's Convergys Experience July 2007 - July 2015
Job Human Resources Specialist at Dani Dental Studio | Full Service Dental Laboratory
Industry Medical Practice
Experience
Dani Dental Studio Full Service Dental Laboratory September 2015 - Present
Convergys July 2007 - July 2015
Stream Global Services January 2010 - June 2012
eTelecare Global Solutions March 2008 - January 2010
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Administration, Customer Service, Payroll, Onboarding, Employee Benefits, Sourcing, HR Policies, Taleo, Networking, Policy, Sales, Phone Etiquette, Microsoft Word, Toastmasters, Motivation, PowerPoint, Wellness, Talent Mining, CRM databases, ADP Payroll, Oracle CRM, Microsoft CRM, Talent Management, Global Talent..., CRM, Outsourcing, Directing Talent, Talent Pipelining, Call Centers, Talent Scouting
Education
Westford College of Real Estate 2007 — 2008
Certification, Real Estate
Dani Dental Studio Full Service Dental Laboratory September 2015 - Present
Convergys July 2007 - July 2015
Stream Global Services January 2010 - June 2012
eTelecare Global Solutions March 2008 - January 2010
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Administration, Customer Service, Payroll, Onboarding, Employee Benefits, Sourcing, HR Policies, Taleo, Networking, Policy, Sales, Phone Etiquette, Microsoft Word, Toastmasters, Motivation, PowerPoint, Wellness, Talent Mining, CRM databases, ADP Payroll, Oracle CRM, Microsoft CRM, Talent Management, Global Talent..., CRM, Outsourcing, Directing Talent, Talent Pipelining, Call Centers, Talent Scouting
Education
Westford College of Real Estate 2007 — 2008
Certification, Real Estate
Terri Ciaramitaro Terri Ciaramitaro's Convergys Experience October 2010 - July 2014
Job Merchandising ASP Meat & Seafood at Kroger
Industry Outsourcing/Offshoring
Experience
Kroger November 2014 - Present
Convergys October 2010 - July 2014
NKMOTC 1999 - 2011
Fidelity Investments October 2007 - September 2010
Convergys April 1997 - April 1999
Skills
BPO, Call Center, Customer Satisfaction, CRM, Team Management, Telemarketing, Inbound Marketing, Solution Selling, Customer Experience, Customer Retention, Sales, Customer Service, Transition Management, Microsoft Office, Consumer Products, Call Centers, Management, Forecasting, Marketing, Time Management, Coaching, Microsoft Excel
Education
Philadelphia University
BS Business Administration, Marketing/Computer Management
Kroger November 2014 - Present
Convergys October 2010 - July 2014
NKMOTC 1999 - 2011
Fidelity Investments October 2007 - September 2010
Convergys April 1997 - April 1999
Skills
BPO, Call Center, Customer Satisfaction, CRM, Team Management, Telemarketing, Inbound Marketing, Solution Selling, Customer Experience, Customer Retention, Sales, Customer Service, Transition Management, Microsoft Office, Consumer Products, Call Centers, Management, Forecasting, Marketing, Time Management, Coaching, Microsoft Excel
Education
Philadelphia University
BS Business Administration, Marketing/Computer Management
Shan Karnatam Shan Karnatam's Convergys Experience June 2004 - June 2005
Job Senior Oracle BRM SME at freelancing
Industry Information Technology and Services
Experience
Freelancing Consultant / Entrepreneur January 2013 - Present
Reliance Communications November 2011 - December 2012
IBM April 2010 - October 2011
Wipro Technologies August 2005 - April 2010
Convergys June 2004 - June 2005
Skills
Solution Architecture, Telecommunications..., Integration, Requirements Analysis, Business Process Mapping, Telecommunications, Business Process, Team Management, Data Migration, BSS, Billing Systems
Education
Periyar University 2000 — 2003
MCA, Computer Applications, Distinction (80%)
Freelancing Consultant / Entrepreneur January 2013 - Present
Reliance Communications November 2011 - December 2012
IBM April 2010 - October 2011
Wipro Technologies August 2005 - April 2010
Convergys June 2004 - June 2005
Skills
Solution Architecture, Telecommunications..., Integration, Requirements Analysis, Business Process Mapping, Telecommunications, Business Process, Team Management, Data Migration, BSS, Billing Systems
Education
Periyar University 2000 — 2003
MCA, Computer Applications, Distinction (80%)
Nakita Koppoe Nakita Koppoe's Convergys Experience August 2009 - October 2011
Job Injection mold material specialist
Industry Automotive
Experience
Magna Exteriors and Interiors August 2013 - Present
Shaw Industries January 2013 - June 2013
Convergys August 2009 - October 2011
Connextions September 2010 - June 2011
McDonald's Corporation February 2008 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Teamwork, Social Media, Research, Event Planning, Windows, Team Leadership, Social Networking, Data Entry, Troubleshooting, Process Improvement, Operations Management, Call Centers, Leadership Development, Team Building, Customer Satisfaction, Training, Access, Team Management, Software Documentation, Analysis, Data Analysis, Coaching, Leadership, HTML, Online Marketing, Social Media Marketing
Education
Piedmont Technical College 2012 — 2014
Magna Exteriors and Interiors August 2013 - Present
Shaw Industries January 2013 - June 2013
Convergys August 2009 - October 2011
Connextions September 2010 - June 2011
McDonald's Corporation February 2008 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Teamwork, Social Media, Research, Event Planning, Windows, Team Leadership, Social Networking, Data Entry, Troubleshooting, Process Improvement, Operations Management, Call Centers, Leadership Development, Team Building, Customer Satisfaction, Training, Access, Team Management, Software Documentation, Analysis, Data Analysis, Coaching, Leadership, HTML, Online Marketing, Social Media Marketing
Education
Piedmont Technical College 2012 — 2014
Victoria M Martinez's Convergys Experience May 2006 - November 2006
Job Executive Housekeeper
Industry Hospitality
Experience
Paragon Casino Resort March 2014 - Present
Talking Stick Resort October 2013 - February 2014
Coach March 2013 - June 2013
Ovations Food Services, LP June 2012 - December 2012
Fort Hall Casino September 2009 - June 2012
Fort Hall Casino September 2009 - December 2010
Limited Brands March 2008 - December 2009
ZMC Hotels, INC. January 2007 - October 2009
Arizona Hotel & Lodging Association 2009 - 2009
Convergys May 2006 - November 2006
Skills
Casino, Gambling, Gaming Industry, Hospitality, Hotels, Microsoft Excel, Microsoft Word, Resorts, Budgets, PowerPoint, Guest Service Management, VIP, Food & Beverage, Team Building, Hospitality Management, Customer Service, Open Table, Pre-opening, Hotel Management, Microsoft Office, Sales, Rooms Division, Strategic Planning, Leadership, Process Scheduler, Marketing, Hospitality Industry, Tourism, Hiring, Coaching, Customer Satisfaction, Management, Catering, Restaurants, Event Management, Revenue Analysis, Menu Development, Supervisory Skills, Operations Management, Public Relations, Event Planning, Micros, Loyalty Programs, Property Management..., Employee Relations, Employee Training, Food, Banquets, Social Networking, Inventory Management
Education
Penn State University 2015 — 2017
Bachelor of Business Administration (B.B.A.)
Arizona School of Real Estate 2013 — 2013
Real Estate License, Real Estate
Mundus Institute 2005 — 2005
Hospitality Management Diploma, Hospitality Administration/Management, 3.94
Paragon Casino Resort March 2014 - Present
Talking Stick Resort October 2013 - February 2014
Coach March 2013 - June 2013
Ovations Food Services, LP June 2012 - December 2012
Fort Hall Casino September 2009 - June 2012
Fort Hall Casino September 2009 - December 2010
Limited Brands March 2008 - December 2009
ZMC Hotels, INC. January 2007 - October 2009
Arizona Hotel & Lodging Association 2009 - 2009
Convergys May 2006 - November 2006
Skills
Casino, Gambling, Gaming Industry, Hospitality, Hotels, Microsoft Excel, Microsoft Word, Resorts, Budgets, PowerPoint, Guest Service Management, VIP, Food & Beverage, Team Building, Hospitality Management, Customer Service, Open Table, Pre-opening, Hotel Management, Microsoft Office, Sales, Rooms Division, Strategic Planning, Leadership, Process Scheduler, Marketing, Hospitality Industry, Tourism, Hiring, Coaching, Customer Satisfaction, Management, Catering, Restaurants, Event Management, Revenue Analysis, Menu Development, Supervisory Skills, Operations Management, Public Relations, Event Planning, Micros, Loyalty Programs, Property Management..., Employee Relations, Employee Training, Food, Banquets, Social Networking, Inventory Management
Education
Penn State University 2015 — 2017
Bachelor of Business Administration (B.B.A.)
Arizona School of Real Estate 2013 — 2013
Real Estate License, Real Estate
Mundus Institute 2005 — 2005
Hospitality Management Diploma, Hospitality Administration/Management, 3.94
Charlie Stackhouse's Convergys Experience 2001 - 2004
Job Software Sales Professional
Industry Information Technology and Services
Experience
Five9 January 2014 - September 2014
Genesys January 2010 - December 2013
Genesys Telecommunications Labs May 2006 - December 2009
VoiceGenie 2004 - 2006
Convergys 2001 - 2004
Octel/Lucent 1992 - 2000
Skills
Enterprise Software, Unified Communications, SaaS, Solution Selling, IVR, Contact Centers, Cloud Computing, CTI, VoIP, Marketing, Complex Sales, SIP, Cloud Applications, Customer Experience, CXO level engagement
Education
Penn State University
Five9 January 2014 - September 2014
Genesys January 2010 - December 2013
Genesys Telecommunications Labs May 2006 - December 2009
VoiceGenie 2004 - 2006
Convergys 2001 - 2004
Octel/Lucent 1992 - 2000
Skills
Enterprise Software, Unified Communications, SaaS, Solution Selling, IVR, Contact Centers, Cloud Computing, CTI, VoIP, Marketing, Complex Sales, SIP, Cloud Applications, Customer Experience, CXO level engagement
Education
Penn State University
Hans Li's Convergys Experience 2001 - 2003
Job Full Stack Developer
Industry Investment Management
Experience
Diversified Credit Investments 2013 - Present
Citi June 2011 - 2013
Citi 2006 - 2011
Fifth Third Bank 2003 - 2006
Convergys 2001 - 2003
University of Maryland Baltimore County 2000 - 2001
Skills
Java Enterprise Edition, JavaScript, Web Development, HTML 5, AJAX, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Software Project..., Business Analysis, CSS, d3.js, User Experience, Leadership, Offshore Management, Trading Systems, jQuery, C++, Fixed Income, HTML5, Analytics, SQL, JSP, Java
Education
University of Maryland Baltimore County 2000 — 2001
MS, Information Systems, 4.0/4.0
Peking University 1996 — 1999
MA, Economics
Diversified Credit Investments 2013 - Present
Citi June 2011 - 2013
Citi 2006 - 2011
Fifth Third Bank 2003 - 2006
Convergys 2001 - 2003
University of Maryland Baltimore County 2000 - 2001
Skills
Java Enterprise Edition, JavaScript, Web Development, HTML 5, AJAX, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Software Project..., Business Analysis, CSS, d3.js, User Experience, Leadership, Offshore Management, Trading Systems, jQuery, C++, Fixed Income, HTML5, Analytics, SQL, JSP, Java
Education
University of Maryland Baltimore County 2000 — 2001
MS, Information Systems, 4.0/4.0
Peking University 1996 — 1999
MA, Economics
Mark DeWald Mark DeWald's Convergys Experience March 2001 - July 2003
Job CEO at DeWald Motorsports, Flotation Manager @ Flomin Inc., Independant DWG Distributor
Industry Mining & Metals
Experience
SNF Flomin Inc. January 2004 - Present
Convergys March 2001 - July 2003
Cameron Sales Case IH June 1991 - June 1998
U.S. Air Force February 1986 - January 1991
Hern Iron Works June 1985 - November 1985
Skills
Continuous Improvement, Metallurgy, Product Development, Mining, Management, Technical Support, Minerals, Copper, Troubleshooting, Factory, Team Building, Engineering, Project Management
Education
Colorado School of Mines 2008 — 2008
Mineral Processing: An Introduction to the Principles
Pima Community College
Chemistry
College of Southen Idaho 1998 — 1999
Computer Science, 3.9 gpa
North Idaho College 1981 — 1982
Technical Certificate, Diesel Mechanics and Welding, 3.5 gpa
SNF Flomin Inc. January 2004 - Present
Convergys March 2001 - July 2003
Cameron Sales Case IH June 1991 - June 1998
U.S. Air Force February 1986 - January 1991
Hern Iron Works June 1985 - November 1985
Skills
Continuous Improvement, Metallurgy, Product Development, Mining, Management, Technical Support, Minerals, Copper, Troubleshooting, Factory, Team Building, Engineering, Project Management
Education
Colorado School of Mines 2008 — 2008
Mineral Processing: An Introduction to the Principles
Pima Community College
Chemistry
College of Southen Idaho 1998 — 1999
Computer Science, 3.9 gpa
North Idaho College 1981 — 1982
Technical Certificate, Diesel Mechanics and Welding, 3.5 gpa
Melina Alvarado Melina Alvarado's Convergys Experience August 2013 - March 2014
Job Personal Trainer/Coach at Beachbody
Industry Health, Wellness and Fitness
Experience
Suddenlink Communications April 2014 - Present
Fitness By Lina October 2012 - Present
Beachbody October 2011 - Present
Convergys August 2013 - March 2014
James Avery Craftsman October 2011 - January 2012
Simply Stunning Photography & Arts December 2009 - September 2011
Premier Park Equestrian Center August 2006 - May 2010
Skills
Microsoft Office, Portrait Photography, Wedding Photography, Family Photography, Fitness Training, Strength Training, Mindfulness Meditation, Wellness, Coaching, Photography
Education
South Plains College 2012 — 2016
Associate of Arts and Sciences (AAS), Physical Therapy Technician/Assistant
National Academy of Sports Medicine 2011 — 2012
Certificate, Personal Training and Corrective Exercise, 4.0
Penn Foster Career School 2010 — 2010
Career Diploma, Physical Therapy Aide, 4.0
Frenship High School 2006 — 2010
Diploma, 3.67
Suddenlink Communications April 2014 - Present
Fitness By Lina October 2012 - Present
Beachbody October 2011 - Present
Convergys August 2013 - March 2014
James Avery Craftsman October 2011 - January 2012
Simply Stunning Photography & Arts December 2009 - September 2011
Premier Park Equestrian Center August 2006 - May 2010
Skills
Microsoft Office, Portrait Photography, Wedding Photography, Family Photography, Fitness Training, Strength Training, Mindfulness Meditation, Wellness, Coaching, Photography
Education
South Plains College 2012 — 2016
Associate of Arts and Sciences (AAS), Physical Therapy Technician/Assistant
National Academy of Sports Medicine 2011 — 2012
Certificate, Personal Training and Corrective Exercise, 4.0
Penn Foster Career School 2010 — 2010
Career Diploma, Physical Therapy Aide, 4.0
Frenship High School 2006 — 2010
Diploma, 3.67
Dawn Bratthauer-Heaps Dawn Bratthauer-Heaps's Convergys Experience February 2011 - February 2012
Job Service and Support Specialist 2 at Intuit
Industry Computer Software
Experience
Intuit February 2012 - Present
Convergys February 2011 - February 2012
Pizza Hut February 2010 - February 2011
Rubio's Restaurants, Inc. December 2005 - October 2009
Skills
Customer Satisfaction, Leadership, Call Centers, Sales, Troubleshooting, Salesforce.com, Telecommunications, Windows, Customer Support, Customer Experience, Customer Service, Bookkeeping, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Engagement, Team Leadership, OS X, QuickBooks, Quickbooks Online, Time Management, Training, Teamwork, Management, Software Documentation, Marketing, Social Networking, Facebook, Cashiering, Telephone Skills, Siebel, Cooking, Computers, Data Entry, Outlook, Invoicing, Payroll, POS, Technical Support, Net Promoter Score, Internet Explorer, Coaching, Budgets, Account Management
Education
University of Phoenix 2014 — 2015
Masters of Education, English/Language Arts Teacher Education
University of Phoenix 2011 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Pima Community College 2008 — 2010
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Intuit February 2012 - Present
Convergys February 2011 - February 2012
Pizza Hut February 2010 - February 2011
Rubio's Restaurants, Inc. December 2005 - October 2009
Skills
Customer Satisfaction, Leadership, Call Centers, Sales, Troubleshooting, Salesforce.com, Telecommunications, Windows, Customer Support, Customer Experience, Customer Service, Bookkeeping, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Engagement, Team Leadership, OS X, QuickBooks, Quickbooks Online, Time Management, Training, Teamwork, Management, Software Documentation, Marketing, Social Networking, Facebook, Cashiering, Telephone Skills, Siebel, Cooking, Computers, Data Entry, Outlook, Invoicing, Payroll, POS, Technical Support, Net Promoter Score, Internet Explorer, Coaching, Budgets, Account Management
Education
University of Phoenix 2014 — 2015
Masters of Education, English/Language Arts Teacher Education
University of Phoenix 2011 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Pima Community College 2008 — 2010
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Jason Bollinger Jason Bollinger's Convergys Experience September 2006 - January 2008
Job Systems and Network Administrator at HTG Molecular Diagnostics
Industry Internet
Experience
HTG Molecular Diagnostics January 2014 - Present
Intuit January 2012 - December 2013
First Script January 2008 - January 2012
Convergys September 2006 - January 2008
Sears Credit card and Sears MasterCard January 2005 - December 2005
AOL January 2002 - January 2004
Skills
Photography, User Interface Design, Web Design, Photoshop, Illustrator, Illustration, Art, Graphic Design, Technical Support, Customer Service, Employee Training, Security, Sales, Program Management, Databases, Testing, Customer Experience, Call Centers, Employee Benefits, Hardware, Adobe Acrobat, Team Leadership, Computer Hardware, Software Installation, Time Management, Team Building, Troubleshooting, Networking, Process Improvement, SharePoint, Access, Software Documentation, Invoicing, Vendor Management
Education
Pima Community College 2009 — 2013
HTG Molecular Diagnostics January 2014 - Present
Intuit January 2012 - December 2013
First Script January 2008 - January 2012
Convergys September 2006 - January 2008
Sears Credit card and Sears MasterCard January 2005 - December 2005
AOL January 2002 - January 2004
Skills
Photography, User Interface Design, Web Design, Photoshop, Illustrator, Illustration, Art, Graphic Design, Technical Support, Customer Service, Employee Training, Security, Sales, Program Management, Databases, Testing, Customer Experience, Call Centers, Employee Benefits, Hardware, Adobe Acrobat, Team Leadership, Computer Hardware, Software Installation, Time Management, Team Building, Troubleshooting, Networking, Process Improvement, SharePoint, Access, Software Documentation, Invoicing, Vendor Management
Education
Pima Community College 2009 — 2013
Lucius Troutman Lucius Troutman's Convergys Experience June 2003 - March 2009
Job DC Operations Manager at The Home Depot
Industry Logistics and Supply Chain
Experience
The Home Depot February 2014 - Present
The Home Depot November 2011 - February 2014
The Home Depot February 2009 - November 2011
Convergys June 2003 - March 2009
Skills
Customer Satisfaction, Customer Service, Call Center, Operations Management, Process Improvement, Team Leadership, Customer Experience, Performance Management, Management, Time Management, Call Centers, Training, Customer Retention
Education
Park University 2006 — 2011
Associate's degree, Business Management
The Home Depot February 2014 - Present
The Home Depot November 2011 - February 2014
The Home Depot February 2009 - November 2011
Convergys June 2003 - March 2009
Skills
Customer Satisfaction, Customer Service, Call Center, Operations Management, Process Improvement, Team Leadership, Customer Experience, Performance Management, Management, Time Management, Call Centers, Training, Customer Retention
Education
Park University 2006 — 2011
Associate's degree, Business Management
Matthew Ehrlich Matthew Ehrlich's Convergys Experience August 2008 - August 2010
Job Math Teacher at Continental School District
Industry Education Management
Experience
Continental School District July 2014 - Present
Nogales Unified School District August 2010 - May 2014
Convergys August 2008 - August 2010
Skills
Instructional Technology, Classroom Management, Curriculum Design, IEP, writing Individualized..., Educational Technology, Mathematics Education, American History, Latin American History, Military History, Educational Assessment, Microsoft Office, HTML/CSS, Javascript, Python
Education
Plymouth State University 2012 — 2014
Master of Education (M.Ed.), Curriculum and Instruction (Special Education)
Pima Community College 2008 — 2012
Teaching Certification, Special Education: Cross-Categorical
University of Arizona 2004 — 2008
Bachelor of Arts (B.A.), History
Continental School District July 2014 - Present
Nogales Unified School District August 2010 - May 2014
Convergys August 2008 - August 2010
Skills
Instructional Technology, Classroom Management, Curriculum Design, IEP, writing Individualized..., Educational Technology, Mathematics Education, American History, Latin American History, Military History, Educational Assessment, Microsoft Office, HTML/CSS, Javascript, Python
Education
Plymouth State University 2012 — 2014
Master of Education (M.Ed.), Curriculum and Instruction (Special Education)
Pima Community College 2008 — 2012
Teaching Certification, Special Education: Cross-Categorical
University of Arizona 2004 — 2008
Bachelor of Arts (B.A.), History
kathy bowles kathy bowles's Convergys Experience June 2000 - 2003
Job Receptionist, Assistant at TNS
Industry Market Research
Experience
TNS October 2003 - Present
Convergys June 2000 - 2003
Toledo Public Schools 1989 - 2000
Skills
Online Research, Marketing Research, Market Research, Data Analysis, Questionnaire Design, Quantitative Research, Advertising Research, Qualitative Research, Consumer Behaviour, SPSS, Research, PowerPoint, Primary Research, Focus Groups, Customer Insight, Segmentation, Report Writing
Education
Bowsher High School
Music Performance, General
Penta County Joint Vocational School
Basic Computer Skills
TNS October 2003 - Present
Convergys June 2000 - 2003
Toledo Public Schools 1989 - 2000
Skills
Online Research, Marketing Research, Market Research, Data Analysis, Questionnaire Design, Quantitative Research, Advertising Research, Qualitative Research, Consumer Behaviour, SPSS, Research, PowerPoint, Primary Research, Focus Groups, Customer Insight, Segmentation, Report Writing
Education
Bowsher High School
Music Performance, General
Penta County Joint Vocational School
Basic Computer Skills
Brandon Swigart's Convergys Experience June 2008 - September 2008
Job Junior Designer
Industry Architecture & Planning
Experience
Parallax Associates Inc February 2015 - Present
Water Studio August 2013 - February 2015
Water Studio April 2013 - August 2013
PJ's Grille September 2012 - January 2013
Smashburger August 2012 - January 2013
Rosati’s Pizza August 2011 - May 2012
University of Arizona August 2007 - 2012
Rubios Fresh Mexican Grill September 2009 - May 2011
Convergys June 2008 - September 2008
SALIBA EXTENDED CARE May 2007 - August 2007
Skills
Rhino 3D, AutoCAD Architecture, Architectural Design, AutoCAD, Adobe Creative Suite, Model Making, Woodworking, Adobe Acrobat, Metal Fabrication, MIG welding, Water Pumps, Project Management, Construction Drawings, Microsoft Office, Microsoft Excel, Microsoft Word, Concrete Testing, Stainless Steel, Plumbing Fixtures, Outlook, Technical Drawing, QuickBooks, Patina's, Project Coordination, Bill of Lading, Purchase Orders, Photography, Bicycle, Copper, Plotting, Change Orders, Forklift Operator, Supply Ordering, Design Research, Product Design, Industrial Design, Evernote, Client Relations Skills, TSheets, Billing Process, Schedule of Values, LED lighting systems, Quotations, Project Estimation, Millwork Design, Architectural Drawings, Photoshop, Marketing
Education
University of Arizona 2007 — 2012
Bachelor of Architecture (BArch), Architecture
Pima Community College
Parallax Associates Inc February 2015 - Present
Water Studio August 2013 - February 2015
Water Studio April 2013 - August 2013
PJ's Grille September 2012 - January 2013
Smashburger August 2012 - January 2013
Rosati’s Pizza August 2011 - May 2012
University of Arizona August 2007 - 2012
Rubios Fresh Mexican Grill September 2009 - May 2011
Convergys June 2008 - September 2008
SALIBA EXTENDED CARE May 2007 - August 2007
Skills
Rhino 3D, AutoCAD Architecture, Architectural Design, AutoCAD, Adobe Creative Suite, Model Making, Woodworking, Adobe Acrobat, Metal Fabrication, MIG welding, Water Pumps, Project Management, Construction Drawings, Microsoft Office, Microsoft Excel, Microsoft Word, Concrete Testing, Stainless Steel, Plumbing Fixtures, Outlook, Technical Drawing, QuickBooks, Patina's, Project Coordination, Bill of Lading, Purchase Orders, Photography, Bicycle, Copper, Plotting, Change Orders, Forklift Operator, Supply Ordering, Design Research, Product Design, Industrial Design, Evernote, Client Relations Skills, TSheets, Billing Process, Schedule of Values, LED lighting systems, Quotations, Project Estimation, Millwork Design, Architectural Drawings, Photoshop, Marketing
Education
University of Arizona 2007 — 2012
Bachelor of Architecture (BArch), Architecture
Pima Community College
Tad Andrews Tad Andrews's Convergys Experience September 2010 - August 2013
Job Service Recovery and Social Media Manager at Fanatics, Inc.
Industry Consumer Services
Experience
Fanatics, Inc. January 2015 - Present
Fanatics, Inc. April 2014 - Present
Looking of insight 2015 - 2015
Looking of insight 2015 - 2015
Fanatics, Inc. August 2013 - April 2014
Convergys September 2010 - August 2013
Red Lobster August 2001 - December 2009
Skills
Call Centers, Customer Service, Team Leadership, Training, Customer Experience, Marketing, Strategic Planning, Market Research, PowerPoint, Team Management, Operations Management, Coaching, Team Building, Customer Satisfaction, Customer Retention, Management, Strategy, Sales, Marketing Strategy, Social Media
Education
Pensacola Christian College 1999 — 2003
Bachelor of Arts (B.A.) Advertising/Public Relations, Public Relations, Advertising, and Applied Communication
Fanatics, Inc. January 2015 - Present
Fanatics, Inc. April 2014 - Present
Looking of insight 2015 - 2015
Looking of insight 2015 - 2015
Fanatics, Inc. August 2013 - April 2014
Convergys September 2010 - August 2013
Red Lobster August 2001 - December 2009
Skills
Call Centers, Customer Service, Team Leadership, Training, Customer Experience, Marketing, Strategic Planning, Market Research, PowerPoint, Team Management, Operations Management, Coaching, Team Building, Customer Satisfaction, Customer Retention, Management, Strategy, Sales, Marketing Strategy, Social Media
Education
Pensacola Christian College 1999 — 2003
Bachelor of Arts (B.A.) Advertising/Public Relations, Public Relations, Advertising, and Applied Communication
Georgette Best's Convergys Experience February 2011 - July 2012
Job Owner, Bookkeeping At It's Best
Industry Accounting
Experience
Allendale County Schools July 2014 - June 2015
Convergys February 2011 - July 2012
Dream Helpers January 2010 - February 2011
Allendale County Schools August 2007 - February 2011
Skills
Typing, Microsoft Office, Peachtree Accounting..., QuickBooks, TaxCut, Tax Preparation, Financial Accounting, Payroll, Teaching, Microsoft Excel, Outlook, Access, Training, Customer Service
Education
Penn Foster 2012 — 2013
Bookkeeping Certificate, Bookkeeping
Allendale-Fairfax High School 1995 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Allendale County Schools July 2014 - June 2015
Convergys February 2011 - July 2012
Dream Helpers January 2010 - February 2011
Allendale County Schools August 2007 - February 2011
Skills
Typing, Microsoft Office, Peachtree Accounting..., QuickBooks, TaxCut, Tax Preparation, Financial Accounting, Payroll, Teaching, Microsoft Excel, Outlook, Access, Training, Customer Service
Education
Penn Foster 2012 — 2013
Bookkeeping Certificate, Bookkeeping
Allendale-Fairfax High School 1995 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Scott Bartel Scott Bartel's Convergys Experience January 2009 - September 2012
Job Client Services Manager at Cisco
Industry Computer Networking
Experience
Cisco October 2012 - Present
Convergys January 2009 - September 2012
Travel Guard January 2006 - January 2009
Bartel Chiropractic Clinic January 1992 - September 2005
Skills
Sales, Sales Operations, Management, Cisco Technologies, Account Management, Solution Selling, Salesforce.com
Education
Palmer College of Chiropractic 1986 — 1991
Doctorate, Chiropractic
University of Wisconsin-La Crosse 1986 — 1988
BS, Biology
Cisco October 2012 - Present
Convergys January 2009 - September 2012
Travel Guard January 2006 - January 2009
Bartel Chiropractic Clinic January 1992 - September 2005
Skills
Sales, Sales Operations, Management, Cisco Technologies, Account Management, Solution Selling, Salesforce.com
Education
Palmer College of Chiropractic 1986 — 1991
Doctorate, Chiropractic
University of Wisconsin-La Crosse 1986 — 1988
BS, Biology
Jean Prior Jean Prior's Convergys Experience 1996 - 2003
Job Staff Editor, MMOCentral.com
Industry Telecommunications
Experience
MMO Central LLC May 2015 - Present
Time Warner Cable 2003 - Present
MMORPG.com November 2013 - September 2015
TORWars.Com November 2012 - February 2014
Convergys 1996 - 2003
Skills
Creative Writing, Call Centers, Video Games, Game Design, Gameplay, Role Playing Games, Storytelling, Multimedia, Social Media, New Media, Content Management, Content Strategy, Technical Support, News Writing, Web Content, Editing, WordPress, Blogging, Writing, Online Journalism, Social Networking
Education
Xavier University 1996 — 1996
Penn State University 1990 — 1995
Bachelor of Arts (B.A.), History
MMO Central LLC May 2015 - Present
Time Warner Cable 2003 - Present
MMORPG.com November 2013 - September 2015
TORWars.Com November 2012 - February 2014
Convergys 1996 - 2003
Skills
Creative Writing, Call Centers, Video Games, Game Design, Gameplay, Role Playing Games, Storytelling, Multimedia, Social Media, New Media, Content Management, Content Strategy, Technical Support, News Writing, Web Content, Editing, WordPress, Blogging, Writing, Online Journalism, Social Networking
Education
Xavier University 1996 — 1996
Penn State University 1990 — 1995
Bachelor of Arts (B.A.), History
Jonathan Wilhelmsen's Convergys Experience April 2009 - August 2011
Job Financial Services Professional
Industry Financial Services
Experience
Citi October 2012 - Present
Innovative Merchant Solutions, an Intuit Co. 2011 - 2012
Convergys April 2009 - August 2011
Bashas Grocery Stores Inc, Tucson Az January 2006 - January 2008
Wal-Mart Corporation January 2005 - January 2006
Skills
Customer Service, QuickBooks, Credit Card Transaction..., Credit Card Terminals, Telecommunications, Mobile Payments, Internet Explorer, Call Centers, Credit, Troubleshooting, Credit Cards, Payment Card Processing
Education
Pima Community College 2006 — 2008
Did not graduate, Business Administration and Management, General
Mountain View High School 2001 — 2005
Diploma
Citi October 2012 - Present
Innovative Merchant Solutions, an Intuit Co. 2011 - 2012
Convergys April 2009 - August 2011
Bashas Grocery Stores Inc, Tucson Az January 2006 - January 2008
Wal-Mart Corporation January 2005 - January 2006
Skills
Customer Service, QuickBooks, Credit Card Transaction..., Credit Card Terminals, Telecommunications, Mobile Payments, Internet Explorer, Call Centers, Credit, Troubleshooting, Credit Cards, Payment Card Processing
Education
Pima Community College 2006 — 2008
Did not graduate, Business Administration and Management, General
Mountain View High School 2001 — 2005
Diploma
Marcus Arganbright Marcus Arganbright's Convergys Experience November 2010 - February 2011
Job Certified Nurse Aide at North Point
Industry Military
Experience
Northpoint 2014 - Present
Life Care Centers of America December 2013 - September 2014
Lake Mary Center December 2011 - January 2014
Missouri Army National Guard February 2011 - December 2012
Convergys November 2010 - February 2011
Skills
Military Experience, Team Leadership, Leadership, Critical Thinking, Military, Training, Organizational..., Policy Analysis, Operations Management, Nonprofits, Government, Employee Relations, Supervisory Skills, Public Management, Customer Service, Security Clearance, Microsoft Office, Management, Team Building, PowerPoint, Microsoft Excel, Process Improvement
Education
Park University 2006 — 2008
Bachelors, Public Administration
Northpoint 2014 - Present
Life Care Centers of America December 2013 - September 2014
Lake Mary Center December 2011 - January 2014
Missouri Army National Guard February 2011 - December 2012
Convergys November 2010 - February 2011
Skills
Military Experience, Team Leadership, Leadership, Critical Thinking, Military, Training, Organizational..., Policy Analysis, Operations Management, Nonprofits, Government, Employee Relations, Supervisory Skills, Public Management, Customer Service, Security Clearance, Microsoft Office, Management, Team Building, PowerPoint, Microsoft Excel, Process Improvement
Education
Park University 2006 — 2008
Bachelors, Public Administration
Machel Blake Machel Blake's Convergys Experience January 2009 - October 2009
Job Help Desk
Industry Information Technology and Services
Experience
ActivEngage, Inc. November 2013 - Present
ActivEngage, Inc. February 2012 - November 2013
CenturyLink June 2010 - January 2012
Convergys January 2009 - October 2009
National City Bank May 2008 - December 2008
AT&T May 2004 - May 2008
Skills
Sales Process, Customer Retention, Automotive, Vehicles, Automobile, Customer Satisfaction, Management, Sales Operations
Education
Valencia College 2004 — 2009
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
Palm Beach Community College 2008 — 2008
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
ActivEngage, Inc. November 2013 - Present
ActivEngage, Inc. February 2012 - November 2013
CenturyLink June 2010 - January 2012
Convergys January 2009 - October 2009
National City Bank May 2008 - December 2008
AT&T May 2004 - May 2008
Skills
Sales Process, Customer Retention, Automotive, Vehicles, Automobile, Customer Satisfaction, Management, Sales Operations
Education
Valencia College 2004 — 2009
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
Palm Beach Community College 2008 — 2008
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
James Lanham's Convergys Experience June 2014 - Present
Job Mentee at Convergys
Industry Insurance
Experience
Convergys June 2014 - Present
Doubletree Suites by Hilton May 2013 - March 2014
Mcdonald’s April 2012 - May 2013
Pima County Fairgrounds April 2006 - April 2011
Pizza Hut August 2010 - February 2011
Buddy’s Grill December 2008 - July 2010
Rooftop Services January 2008 - April 2008
Safeway May 2007 - January 2008
Untied States Soccer Federation October 2002 - May 2005
Skills
Cashiering, Cash Handling Experience, Customer Service, Food Preparation, Stocking, Deliveries, Call Centers, Health Insurance
Education
Pima Community College 2008 — 2014
Associate's Degree, General Studies
Tucson Accelerated High School 2007 — 2007
HIGH SCHOOL DIPLOMA, General Education
Convergys June 2014 - Present
Doubletree Suites by Hilton May 2013 - March 2014
Mcdonald’s April 2012 - May 2013
Pima County Fairgrounds April 2006 - April 2011
Pizza Hut August 2010 - February 2011
Buddy’s Grill December 2008 - July 2010
Rooftop Services January 2008 - April 2008
Safeway May 2007 - January 2008
Untied States Soccer Federation October 2002 - May 2005
Skills
Cashiering, Cash Handling Experience, Customer Service, Food Preparation, Stocking, Deliveries, Call Centers, Health Insurance
Education
Pima Community College 2008 — 2014
Associate's Degree, General Studies
Tucson Accelerated High School 2007 — 2007
HIGH SCHOOL DIPLOMA, General Education
Sophie Gurin Sophie Gurin's Convergys Experience February 2009 - March 2010
Job Deputy Head of Institution at Naplemente Alapítvány
Industry Civic & Social Organization
Experience
Euro-Diaster Non-profit Kft. Deputy Head of InstitutionSelf-employedJanuary 2013 - Present
Café Kör Restaurant January 2011 - September 2012
Convergys February 2009 - March 2010
Skills
Nonprofits, Microsoft Office, Social Media, Fundraising, Event Planning, Community Outreach, Customer Service, Microsoft Excel, Project Management, Event Management, Coaching, Volunteer Management, Microsoft Word, PowerPoint, Teaching, English, Research
Education
Pázmány Péter Katolikus Egyetem 2013 — 2015
Budapest Business School 2003 — 2007
Euro-Diaster Non-profit Kft. Deputy Head of InstitutionSelf-employedJanuary 2013 - Present
Café Kör Restaurant January 2011 - September 2012
Convergys February 2009 - March 2010
Skills
Nonprofits, Microsoft Office, Social Media, Fundraising, Event Planning, Community Outreach, Customer Service, Microsoft Excel, Project Management, Event Management, Coaching, Volunteer Management, Microsoft Word, PowerPoint, Teaching, English, Research
Education
Pázmány Péter Katolikus Egyetem 2013 — 2015
Budapest Business School 2003 — 2007
freddie santiago's Convergys Experience February 2015 - Present
Job Student at University of Arizona
Industry Defense & Space
Experience
Convergys February 2015 - Present
Red Cross Youth January 2013 - Present
Red Cross international coordinator January 2009 - January 2011
Skills
Management, Spanish, English, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Leadership, Project Management, Program Management
Education
Pima Community College
physic, Physical Sciences
University of Arizona
Bachelor's degree, Physics
Pima community collage
University of Arizona
Convergys February 2015 - Present
Red Cross Youth January 2013 - Present
Red Cross international coordinator January 2009 - January 2011
Skills
Management, Spanish, English, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Leadership, Project Management, Program Management
Education
Pima Community College
physic, Physical Sciences
University of Arizona
Bachelor's degree, Physics
Pima community collage
University of Arizona
Tammy Iuso Tammy Iuso's Convergys Experience July 1989 - December 2007
Job Insurance Specialist
Industry Insurance
Experience
WorryLess,LLC January 2012 - Present
FirstLight Home Care of North Orlando May 2009 - December 2013
TOA Technologies February 2008 - April 2010
Convergys July 1989 - December 2007
Skills
Medicare Insurance, Individual Health..., Small Business..., Voluntary Benefits, Colonial Life, Elder Care, Long-term Care
Education
Pace University
B.S., Business Management
WorryLess,LLC January 2012 - Present
FirstLight Home Care of North Orlando May 2009 - December 2013
TOA Technologies February 2008 - April 2010
Convergys July 1989 - December 2007
Skills
Medicare Insurance, Individual Health..., Small Business..., Voluntary Benefits, Colonial Life, Elder Care, Long-term Care
Education
Pace University
B.S., Business Management
Courtney Seals Courtney Seals's Convergys Experience July 2009 - January 2011
Job
Industry Hospital & Health Care
Experience
Tennova Healthcare March 2014 - Present
AllCare Health Services February 2011 - August 2013
Convergys July 2009 - January 2011
Steve & Barry's August 2007 - January 2009
Skills
Customer Service, Hiring Practices, Recruiting, Client Billing, Schedules, Home Health Agencies, Job Scheduling, Healthcare, Hiring, Filing, Telephone Skills, Access
Education
Pellissippi State Community College 2012 — 2015
Associate of Science (A.S.), General Studies
Ridgeland High School 2002 — 2006
High School Diploma
Tennova Healthcare March 2014 - Present
AllCare Health Services February 2011 - August 2013
Convergys July 2009 - January 2011
Steve & Barry's August 2007 - January 2009
Skills
Customer Service, Hiring Practices, Recruiting, Client Billing, Schedules, Home Health Agencies, Job Scheduling, Healthcare, Hiring, Filing, Telephone Skills, Access
Education
Pellissippi State Community College 2012 — 2015
Associate of Science (A.S.), General Studies
Ridgeland High School 2002 — 2006
High School Diploma
Valerie N. Zink Valerie N. Zink's Convergys Experience December 2013 - April 2015
Job Seeking talented home health clinical and sales leadership professionals in California, Georgia and Texas
Industry Staffing and Recruiting
Experience
AccentCare, Inc. April 2015 - Present
Convergys December 2013 - April 2015
Simulation International Management, Inc. March 2014 - July 2014
Pearl Interactive Network June 2013 - November 2013
Mariner Finance September 2013 - October 2013
Old National Bank June 2013 - October 2013
Mead Johnson Nutrition August 2012 - January 2013
Window Decor and Interiors June 2009 - November 2012
Berry Plastics May 2012 - August 2012
Springleaf Financial Services February 2002 - February 2012
Skills
Talent Acquisition, Recruiting, Interviews, Leadership, Technical Recruiting, Internet Recruiting, Applicant Tracking..., Team Leadership, Talent Management, Management, College Recruiting, Hiring, Team Building, New Hire Orientations, Temporary Placement, Training, Human Resources, Leadership Development, Networking, Job Fairs, Career Development, Employee Relations, Staffing Services, Career Counseling, HRIS, Personnel Management, Sales, Hiring Practices, Employee Benefits, Employee Training, Cold Calling, Recruitment Advertising, Performance Management, Analysis, Onboarding, Time Management, Workforce Planning, Administration, Job Descriptions, Military Experience, Succession Planning, System Administration, Interviewing, Project Management, Full-cycle Recruiting, Recruitment Marketing..., Talent Development, Talent Selection, Recruitment/Retention, Military Leadership
Education
Webster University 1990 — 1993
MA, Human Resources
Goodfellow AFB, TX 1991 — 1991
military certificate, Military Intelligence
Park University 1982 — 1987
BS, Human Resources/Social Psychology
Chanute AFB IL 1980 — 1980
military certificate, computers
Sheppard AFB, TX
military certificate, Health Care Administration
AccentCare, Inc. April 2015 - Present
Convergys December 2013 - April 2015
Simulation International Management, Inc. March 2014 - July 2014
Pearl Interactive Network June 2013 - November 2013
Mariner Finance September 2013 - October 2013
Old National Bank June 2013 - October 2013
Mead Johnson Nutrition August 2012 - January 2013
Window Decor and Interiors June 2009 - November 2012
Berry Plastics May 2012 - August 2012
Springleaf Financial Services February 2002 - February 2012
Skills
Talent Acquisition, Recruiting, Interviews, Leadership, Technical Recruiting, Internet Recruiting, Applicant Tracking..., Team Leadership, Talent Management, Management, College Recruiting, Hiring, Team Building, New Hire Orientations, Temporary Placement, Training, Human Resources, Leadership Development, Networking, Job Fairs, Career Development, Employee Relations, Staffing Services, Career Counseling, HRIS, Personnel Management, Sales, Hiring Practices, Employee Benefits, Employee Training, Cold Calling, Recruitment Advertising, Performance Management, Analysis, Onboarding, Time Management, Workforce Planning, Administration, Job Descriptions, Military Experience, Succession Planning, System Administration, Interviewing, Project Management, Full-cycle Recruiting, Recruitment Marketing..., Talent Development, Talent Selection, Recruitment/Retention, Military Leadership
Education
Webster University 1990 — 1993
MA, Human Resources
Goodfellow AFB, TX 1991 — 1991
military certificate, Military Intelligence
Park University 1982 — 1987
BS, Human Resources/Social Psychology
Chanute AFB IL 1980 — 1980
military certificate, computers
Sheppard AFB, TX
military certificate, Health Care Administration
Deborah Miles's Convergys Experience February 2014 - May 2015
Job Accounting Specialist at Mosaic
Industry Accounting
Experience
Mosaic May 2015 - Present
DJM Personal and Family Budgeting Services January 2014 - Present
Convergys February 2014 - May 2015
McKesson September 2011 - August 2013
Bayer February 1998 - August 2011
Bayer February 1980 - February 1998
Skills
AHI EDI project, Warehousing/Inventory/..., Extensive experience in..., Innovative strategist..., Experienced in..., Operating Systems –..., Healthcare Professional, Forecasting, Sales, Data Analysis, Inventory Management, Management, EDI, Program Management, Project Planning, Databases, Marketing, Time Management, Healthcare, Analysis, Cross-functional Team..., Process Improvement, Training, Software Documentation, Budgets, Microsoft Excel, Team Building, Data bases – Lotus..., State verification..., Microsoft software -..., Operating Software -..., Customer Service
Education
Park University 2004 — 2008
Bachelors, Business Administration with Finance
Kansas City Kansas Community College 1998 — 2003
Associate, Accounting
Mosaic May 2015 - Present
DJM Personal and Family Budgeting Services January 2014 - Present
Convergys February 2014 - May 2015
McKesson September 2011 - August 2013
Bayer February 1998 - August 2011
Bayer February 1980 - February 1998
Skills
AHI EDI project, Warehousing/Inventory/..., Extensive experience in..., Innovative strategist..., Experienced in..., Operating Systems –..., Healthcare Professional, Forecasting, Sales, Data Analysis, Inventory Management, Management, EDI, Program Management, Project Planning, Databases, Marketing, Time Management, Healthcare, Analysis, Cross-functional Team..., Process Improvement, Training, Software Documentation, Budgets, Microsoft Excel, Team Building, Data bases – Lotus..., State verification..., Microsoft software -..., Operating Software -..., Customer Service
Education
Park University 2004 — 2008
Bachelors, Business Administration with Finance
Kansas City Kansas Community College 1998 — 2003
Associate, Accounting
Joshua Minor Joshua Minor's Convergys Experience July 2010 - September 2013
Job Experienced Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Convergys July 2010 - September 2013
Afni September 2009 - June 2010
GameStop November 2008 - August 2009
Six Flags September 2008 - November 2008
Skills
Training, Workforce Management, Training Delivery, Performance Management, Talent Management, Employee Relations, Employee Engagement, Call Centers, Talent Acquisition, Soft Skills, BPO
Education
Mehlville High School 2005 — 2008
High School Diploma
Pima Community College
Computer Programming
St. Louis Community College
Computer Programming
Convergys July 2010 - September 2013
Afni September 2009 - June 2010
GameStop November 2008 - August 2009
Six Flags September 2008 - November 2008
Skills
Training, Workforce Management, Training Delivery, Performance Management, Talent Management, Employee Relations, Employee Engagement, Call Centers, Talent Acquisition, Soft Skills, BPO
Education
Mehlville High School 2005 — 2008
High School Diploma
Pima Community College
Computer Programming
St. Louis Community College
Computer Programming
Chad Folk Chad Folk's Convergys Experience March 1997 - December 2002
Job Database Administrator at Arizona Priority Care Plus
Industry Hospital & Health Care
Experience
Arizona Priority Care Plus December 2011 - Present
CallPointe February 2009 - December 2011
GEICO April 2003 - November 2005
Convergys March 1997 - December 2002
Skills
10 key, Windows, Microsoft Office, Dreamweaver, Customer Service, Photoshop, SQL Server, AutoIt, Filezilla, Crystal Reports, Active Directory, VPN, Wireless Networking, Windows 7, Windows 9x, Windows Networking, Windows Server 2003, Windows Server 2008, Kleopatra, Microsoft SQL Server, Windows Server, Windows 95, Networking, XP, Software Installation, 10 Key, Operating Systems, Databases, IIS, FTP, Help Desk Support, Citrix, Remote Desktop, BMC Remedy, Hyper-V, Server Administration, Technical Support, Group Policy, Laptops, Windows XP, Backup Exec, Antivirus, Dell Computers, Hardware Support, Microsoft Certified..., Printers, System Administration, Troubleshooting, Windows Vista, Windows XP Pro
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Information Technology, 3.83
Pima Community College 1995 — 1996
Degree not Earned - 1.5 Years Attended, Advertising Art
Arizona Priority Care Plus December 2011 - Present
CallPointe February 2009 - December 2011
GEICO April 2003 - November 2005
Convergys March 1997 - December 2002
Skills
10 key, Windows, Microsoft Office, Dreamweaver, Customer Service, Photoshop, SQL Server, AutoIt, Filezilla, Crystal Reports, Active Directory, VPN, Wireless Networking, Windows 7, Windows 9x, Windows Networking, Windows Server 2003, Windows Server 2008, Kleopatra, Microsoft SQL Server, Windows Server, Windows 95, Networking, XP, Software Installation, 10 Key, Operating Systems, Databases, IIS, FTP, Help Desk Support, Citrix, Remote Desktop, BMC Remedy, Hyper-V, Server Administration, Technical Support, Group Policy, Laptops, Windows XP, Backup Exec, Antivirus, Dell Computers, Hardware Support, Microsoft Certified..., Printers, System Administration, Troubleshooting, Windows Vista, Windows XP Pro
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Information Technology, 3.83
Pima Community College 1995 — 1996
Degree not Earned - 1.5 Years Attended, Advertising Art
jean gomis jean gomis's Convergys Experience March 2012 - November 2012
Job Business Owner at BayeFall llc
Industry Automotive
Experience
BayeFall llc November 2012 - Present
Convergys March 2012 - November 2012
PCCI senegal April 2005 - November 2005
Volkswagen Senegal February 2004 - May 2004
Skills
Microsoft Office, Sales, Sports, Automotive Engineering, Customer Service, E-commerce, Social Media, Technical Support, Call Centers, Customer Experience
Education
Pima Community College 2009 — 2011
Associate of Arts (A.A.), Automotive Engineering Technology/Technician
Iscom, Dakar, SN 2006 — 2008
Associate's degree, International Business
BayeFall llc November 2012 - Present
Convergys March 2012 - November 2012
PCCI senegal April 2005 - November 2005
Volkswagen Senegal February 2004 - May 2004
Skills
Microsoft Office, Sales, Sports, Automotive Engineering, Customer Service, E-commerce, Social Media, Technical Support, Call Centers, Customer Experience
Education
Pima Community College 2009 — 2011
Associate of Arts (A.A.), Automotive Engineering Technology/Technician
Iscom, Dakar, SN 2006 — 2008
Associate's degree, International Business
Trenton Epperson's Convergys Experience October 2004 - July 2006
Job Technical Support Coordinator at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless July 2006 - Present
Anything PC July 2010 - December 2011
Convergys October 2004 - July 2006
Nickelcade March 2004 - October 2004
Skills
Customer Service, Computer Hardware, Microsoft Office, Customer Satisfaction, Windows 7, Windows, Team Leadership, Sales, Call Center, Active Directory, Account Management, Process Improvement, Technical Writing, OSI Model, DHCP, DNS, Information Security..., Network Security
Education
Strayer University (DC) 2012 — 2015
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Pima Community College 2008 — 2009
Information Technology
Salt Lake Community College 2004 — 2005
Computer Science
Verizon Wireless July 2006 - Present
Anything PC July 2010 - December 2011
Convergys October 2004 - July 2006
Nickelcade March 2004 - October 2004
Skills
Customer Service, Computer Hardware, Microsoft Office, Customer Satisfaction, Windows 7, Windows, Team Leadership, Sales, Call Center, Active Directory, Account Management, Process Improvement, Technical Writing, OSI Model, DHCP, DNS, Information Security..., Network Security
Education
Strayer University (DC) 2012 — 2015
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Pima Community College 2008 — 2009
Information Technology
Salt Lake Community College 2004 — 2005
Computer Science
Serena Jackson Serena Jackson's Convergys Experience March 2014 - November 2014
Job Customer Service Representative and Accounting Associate
Industry Accounting
Experience
Convergys March 2014 - November 2014
Aerotek November 2013 - January 2014
Humana January 2011 - March 2013
Comcast Cable March 2007 - May 2008
Semperian PPP Investment Partners September 2005 - February 2007
Skills
Customer Support, Microsoft Office, Customer Service, Customer Retention, Accounts Receivable, Accounts Payable, Account Management, Social Networking, Social Media
Education
Pellissippi State Community College 1993 — 1996
Associate of Arts and Sciences (A.A.S.), Fine and Studio Arts
Central High School 1986 — 1987
High School Dipolma, General Studies
Convergys March 2014 - November 2014
Aerotek November 2013 - January 2014
Humana January 2011 - March 2013
Comcast Cable March 2007 - May 2008
Semperian PPP Investment Partners September 2005 - February 2007
Skills
Customer Support, Microsoft Office, Customer Service, Customer Retention, Accounts Receivable, Accounts Payable, Account Management, Social Networking, Social Media
Education
Pellissippi State Community College 1993 — 1996
Associate of Arts and Sciences (A.A.S.), Fine and Studio Arts
Central High School 1986 — 1987
High School Dipolma, General Studies
Tan Minh Vu Tan Minh Vu's Convergys Experience January 2007 - June 2011
Job Compliance Administrator at Vanguard
Industry Financial Services
Experience
Vanguard June 2014 - Present
Vanguard June 2011 - June 2014
Convergys January 2007 - June 2011
Skills
Series 24, Series 4, Series 7, Series 63, Investments, Mutual Funds, Retirement Planning, Equities, Financial Services, Asset Allocation, Fixed Income, Retirement, Financial Modeling, Bloomberg, Securities, Finance, FINRA, Trading, IRAs, Trading Systems, Leadership, Time Management, Thompson One
Education
University of Arizona 1999 — 2004
Computer Science / Finance
Pima Community College 1999 — 2002
Associate's degree
Vanguard June 2014 - Present
Vanguard June 2011 - June 2014
Convergys January 2007 - June 2011
Skills
Series 24, Series 4, Series 7, Series 63, Investments, Mutual Funds, Retirement Planning, Equities, Financial Services, Asset Allocation, Fixed Income, Retirement, Financial Modeling, Bloomberg, Securities, Finance, FINRA, Trading, IRAs, Trading Systems, Leadership, Time Management, Thompson One
Education
University of Arizona 1999 — 2004
Computer Science / Finance
Pima Community College 1999 — 2002
Associate's degree
Amanda Nangle's Convergys Experience October 2008 - March 2009
Job Claims Specialist/Analyst
Industry Banking
Experience
Assurant Specialty Property December 2012 - Present
Macy's September 2011 - December 2012
Self Employed - Makeup Artist August 2009 - August 2011
Ralph Lauren August 2010 - March 2011
Convergys October 2008 - March 2009
Skills
Claims Management, Customer Service, Windows, Sales, Microsoft Office, Troubleshooting, Data Entry, Microsoft Word, Call Centers, Windows 7, Customer Experience, Lotus Notes, Microsoft Excel, Claims Handling, Outlook, Linux, Spreadsheets, Data Analysis, Basic HTML, Analysis, Training, Process Improvement
Education
Penn State University 2006 — 2007
High School, High School/Secondary Diplomas and Certificates
Shriver Job Corps 2006 — 2007
N/A, Computer Technology/Computer Systems Technology
Assurant Specialty Property December 2012 - Present
Macy's September 2011 - December 2012
Self Employed - Makeup Artist August 2009 - August 2011
Ralph Lauren August 2010 - March 2011
Convergys October 2008 - March 2009
Skills
Claims Management, Customer Service, Windows, Sales, Microsoft Office, Troubleshooting, Data Entry, Microsoft Word, Call Centers, Windows 7, Customer Experience, Lotus Notes, Microsoft Excel, Claims Handling, Outlook, Linux, Spreadsheets, Data Analysis, Basic HTML, Analysis, Training, Process Improvement
Education
Penn State University 2006 — 2007
High School, High School/Secondary Diplomas and Certificates
Shriver Job Corps 2006 — 2007
N/A, Computer Technology/Computer Systems Technology
Adam Stevens's Convergys Experience September 2014 - Present
Job IT Technician at On Top of I.T.
Industry Information Technology and Services
Experience
On Top of I.T. September 2015 - Present
Multiple Clients April 2013 - Present
Convergys September 2014 - Present
Uber August 2014 - Present
Carbine Studios April 2013 - July 2013
Petroglyph Games July 2011 - December 2012
SOE Sony Online Entertainment October 2005 - May 2011
Sony Online Entertainment April 2005 - July 2006
Sony Online Entertainment November 2004 - July 2006
Sony Computer Entertainment America September 2002 - October 2002
Skills
Information Technology, Computer Hardware, Computer Maintenance, Software Installation, Computer Repair, Computer Network..., Client Relations, Customer Service, Documentation, Technical Writing, Client Education, Video Games, Game Design, Gameplay, Game Development, MMO, Perforce, MMORPG, Writing, Multiplayer, Computer Games, Scripting, Game Mechanics, Lua, Content Design, Narrative, Creative Writing, Dialogue, Editing, Online Gaming, Narrative Design, Dialog Programs, Game Balance, Mentoring, Team Management, Literature, Prose, American Literature, DevTrack, Bug Tracking, Alienbrain
Education
Pima Community College 2015 — 2017
Certification, Systems Administration/Networks
University of Arizona 1997 — 2001
Bachelor’s Degree, Creative Writing
On Top of I.T. September 2015 - Present
Multiple Clients April 2013 - Present
Convergys September 2014 - Present
Uber August 2014 - Present
Carbine Studios April 2013 - July 2013
Petroglyph Games July 2011 - December 2012
SOE Sony Online Entertainment October 2005 - May 2011
Sony Online Entertainment April 2005 - July 2006
Sony Online Entertainment November 2004 - July 2006
Sony Computer Entertainment America September 2002 - October 2002
Skills
Information Technology, Computer Hardware, Computer Maintenance, Software Installation, Computer Repair, Computer Network..., Client Relations, Customer Service, Documentation, Technical Writing, Client Education, Video Games, Game Design, Gameplay, Game Development, MMO, Perforce, MMORPG, Writing, Multiplayer, Computer Games, Scripting, Game Mechanics, Lua, Content Design, Narrative, Creative Writing, Dialogue, Editing, Online Gaming, Narrative Design, Dialog Programs, Game Balance, Mentoring, Team Management, Literature, Prose, American Literature, DevTrack, Bug Tracking, Alienbrain
Education
Pima Community College 2015 — 2017
Certification, Systems Administration/Networks
University of Arizona 1997 — 2001
Bachelor’s Degree, Creative Writing
Jolene Busser Jolene Busser's Convergys Experience March 1999 - May 2003
Job Sr. Account Manager
Industry Commercial Real Estate
Experience
KeyBank Real Estate Capital February 2007 - Present
Bank of Weston April 2006 - February 2007
Bank Midwest June 2005 - March 2006
Best Western Executive Inn August 2004 - May 2005
Convergys March 1999 - May 2003
Skills
Commercial Real Estate, Spanish, Legal Documents, Structured F, Ideas Development
Education
University of Arizona, Eller College of Management 2002 — 2005
BS, Business Economics & Finance
Pima Community College 2000 — 2002
Associates, Business
KeyBank Real Estate Capital February 2007 - Present
Bank of Weston April 2006 - February 2007
Bank Midwest June 2005 - March 2006
Best Western Executive Inn August 2004 - May 2005
Convergys March 1999 - May 2003
Skills
Commercial Real Estate, Spanish, Legal Documents, Structured F, Ideas Development
Education
University of Arizona, Eller College of Management 2002 — 2005
BS, Business Economics & Finance
Pima Community College 2000 — 2002
Associates, Business
Timothy Mason II's Convergys Experience July 2001 - May 2003
Job at Full Service Networking
Industry Information Technology and Services
Experience
Full Service Networking August 2015 - Present
Pima Community College February 2015 - August 2015
Pima Community College October 2013 - February 2015
Pima Community College August 2013 - October 2013
Pima Community College April 2006 - August 2013
Sunnyside Unified School District October 2003 - April 2006
Convergys July 2001 - May 2003
Skills
Windows 8, Windows 7, Servers, System Administration, Troubleshooting, Technical Support, XP, Software Installation, Computer Hardware, Windows Server, Windows, Disaster Recovery, Microsoft Office, Deep Freeze, Active Directory, Technical Writing, Ghost Imaging, Remote Administration, Network Administration, Scripting, Help Desk Support, Networking, DNS, VMware ESX, Data Recovery, Computer Maintenance, VPN, OS X, Information Technology, Virtualization, Hardware, Apache, Printers, Software Documentation, Adobe Creative Suite, Altiris, Sony Vegas Video, Debian, VMware Workstation, 2008 R2, Norton Ghost, Group Policy, Linux, VMware, Microsoft Exchange, SAN, System Deployment, Remote Desktop, Databases
Education
Pima Community College 2009 — 2012
Associate of Applied Science- System Administration & Networking, System Administration
Pima Community College 2009 — 2012
Associate of General Studies, General Studies
Pima Community College 2009 — 2012
Certificate: Microsoft
Pima Community College 2009 — 2012
Certificate: Linux
Pima Community College 2009 — 2013
Certificate: Administration
Pima Community College
Associate of Applied Science- System Administration & Networking, Cyber Security
Full Service Networking August 2015 - Present
Pima Community College February 2015 - August 2015
Pima Community College October 2013 - February 2015
Pima Community College August 2013 - October 2013
Pima Community College April 2006 - August 2013
Sunnyside Unified School District October 2003 - April 2006
Convergys July 2001 - May 2003
Skills
Windows 8, Windows 7, Servers, System Administration, Troubleshooting, Technical Support, XP, Software Installation, Computer Hardware, Windows Server, Windows, Disaster Recovery, Microsoft Office, Deep Freeze, Active Directory, Technical Writing, Ghost Imaging, Remote Administration, Network Administration, Scripting, Help Desk Support, Networking, DNS, VMware ESX, Data Recovery, Computer Maintenance, VPN, OS X, Information Technology, Virtualization, Hardware, Apache, Printers, Software Documentation, Adobe Creative Suite, Altiris, Sony Vegas Video, Debian, VMware Workstation, 2008 R2, Norton Ghost, Group Policy, Linux, VMware, Microsoft Exchange, SAN, System Deployment, Remote Desktop, Databases
Education
Pima Community College 2009 — 2012
Associate of Applied Science- System Administration & Networking, System Administration
Pima Community College 2009 — 2012
Associate of General Studies, General Studies
Pima Community College 2009 — 2012
Certificate: Microsoft
Pima Community College 2009 — 2012
Certificate: Linux
Pima Community College 2009 — 2013
Certificate: Administration
Pima Community College
Associate of Applied Science- System Administration & Networking, Cyber Security
Birech Jacob's Convergys Experience April 2008 - Present
Job Director Sunflower LLC
Industry Program Development
Experience
Sunflower LLC November 2013 - Present
Burlington September 2013 - Present
Convergys April 2008 - Present
Amcor April 2003 - November 2007
Skills
Access, Troubleshooting, Policy Analysis, Project Management, Customer Service, Microsoft Office, PowerPoint, Research, Strategic Planning, Nonprofits, Call Centers, Public Speaking, Customer Satisfaction, Time Management, Analysis, Project Planning, System Administration, Team Leadership, Training, Management, Process Improvement
Education
Walden University 2014 — 2017
Doctor of Philosophy (Ph.D.), Public Policy and Administration, Homeland security policy and coordination
Park University 2000 — 2002
Master's degree, Public Administration, 3.7
Kakamega High School
KACE, English Literature (British and Commonwealth), Geography, History and Religious studies
Sunflower LLC November 2013 - Present
Burlington September 2013 - Present
Convergys April 2008 - Present
Amcor April 2003 - November 2007
Skills
Access, Troubleshooting, Policy Analysis, Project Management, Customer Service, Microsoft Office, PowerPoint, Research, Strategic Planning, Nonprofits, Call Centers, Public Speaking, Customer Satisfaction, Time Management, Analysis, Project Planning, System Administration, Team Leadership, Training, Management, Process Improvement
Education
Walden University 2014 — 2017
Doctor of Philosophy (Ph.D.), Public Policy and Administration, Homeland security policy and coordination
Park University 2000 — 2002
Master's degree, Public Administration, 3.7
Kakamega High School
KACE, English Literature (British and Commonwealth), Geography, History and Religious studies
Kelsey Moon's Convergys Experience October 2009 - May 2010
Job Patient Care Assistant at Eating Recovery Center of WA
Industry Mental Health Care
Experience
Palo Alto University / Pacific Graduate School of Psychology September 2015 - Present
Project READY September 2013 - Present
Psychology Research Lab at University of Washington January 2013 - Present
Eating Recovery Center of Washington January 2015 - August 2015
Advantage Sales & Marketing August 2010 - January 2015
Limited Brands April 2010 - January 2013
Convergys October 2009 - May 2010
Skills
Research, Interventions, Teamwork, Communication, Writing, Editing, Typing, Microsoft Operating..., Mac, Organizational..., Marketing, scheduling, HTML, Data Entry, Microsoft Excel, Microsoft Office, Social Media, Time Management, Microsoft Word, PowerPoint, Leadership, Management, Nonprofits, Public Speaking, Team Building, Training, Mental Health, Adolescents, Social Networking, Customer Service, Healthcare, Psychology, Social Media Marketing, Facebook, Clinical Research, Outlook, Problem Solving
Education
University of Washington 2012 — 2013
Bachelor of Arts (B.A.), Psychology
Dixie State University 2010 — 2012
Psychology
Southern Utah University 2008 — 2011
psychology (initially education)
Palo Alto University
Doctor of Philosophy (Ph.D.), Clinical Psychology
Palo Alto University / Pacific Graduate School of Psychology September 2015 - Present
Project READY September 2013 - Present
Psychology Research Lab at University of Washington January 2013 - Present
Eating Recovery Center of Washington January 2015 - August 2015
Advantage Sales & Marketing August 2010 - January 2015
Limited Brands April 2010 - January 2013
Convergys October 2009 - May 2010
Skills
Research, Interventions, Teamwork, Communication, Writing, Editing, Typing, Microsoft Operating..., Mac, Organizational..., Marketing, scheduling, HTML, Data Entry, Microsoft Excel, Microsoft Office, Social Media, Time Management, Microsoft Word, PowerPoint, Leadership, Management, Nonprofits, Public Speaking, Team Building, Training, Mental Health, Adolescents, Social Networking, Customer Service, Healthcare, Psychology, Social Media Marketing, Facebook, Clinical Research, Outlook, Problem Solving
Education
University of Washington 2012 — 2013
Bachelor of Arts (B.A.), Psychology
Dixie State University 2010 — 2012
Psychology
Southern Utah University 2008 — 2011
psychology (initially education)
Palo Alto University
Doctor of Philosophy (Ph.D.), Clinical Psychology
Alyssa Preciado Alyssa Preciado's Convergys Experience March 2007 - June 2007
Job HR Specialist at Pascua Yaqui Tribe of Arizona
Industry Human Resources
Experience
Pascua Yaqui Tribe of Arizona November 2013 - Present
Pascua Yaqui Tribe of Arizona October 2012 - November 2013
San Ignacio Yaqui Council March 2012 - September 2012
Convergys March 2007 - June 2007
Pascua Yaqui Tribe of Arizona July 1999 - October 2004
Skills
Data Entry, Internet, Internet Explorer, Fax, Copying, Typing, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook Express, Customer Service, buyer I, Price Quotes, Communication Skills, Office Administration, Office Equipment, Records Management, Calendars, Outlook, Multi-line Phone, Filing, Spreadsheets, Switchboard, Interviews, Switchboard Operator, Administrative..., Time Management, Clerical Work, Telephone Skills, Office Management, Administration, Notary Public, Administrative..., Communication, Public Speaking
Education
Pima Community College 2009 — 2014
Flowing Wells High School 1993 — 1997
Pima Community College
Pascua Yaqui Tribe of Arizona November 2013 - Present
Pascua Yaqui Tribe of Arizona October 2012 - November 2013
San Ignacio Yaqui Council March 2012 - September 2012
Convergys March 2007 - June 2007
Pascua Yaqui Tribe of Arizona July 1999 - October 2004
Skills
Data Entry, Internet, Internet Explorer, Fax, Copying, Typing, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook Express, Customer Service, buyer I, Price Quotes, Communication Skills, Office Administration, Office Equipment, Records Management, Calendars, Outlook, Multi-line Phone, Filing, Spreadsheets, Switchboard, Interviews, Switchboard Operator, Administrative..., Time Management, Clerical Work, Telephone Skills, Office Management, Administration, Notary Public, Administrative..., Communication, Public Speaking
Education
Pima Community College 2009 — 2014
Flowing Wells High School 1993 — 1997
Pima Community College
Frances Moreno Frances Moreno's Convergys Experience April 2014 - Present
Job
Industry Consumer Services
Experience
Convergys April 2014 - Present
Stand Up Wireless October 2013 - April 2014
Skills
Bilingualism
Education
Pima Community College
Associate’s Degree, Business Administration and Management, General
Convergys April 2014 - Present
Stand Up Wireless October 2013 - April 2014
Skills
Bilingualism
Education
Pima Community College
Associate’s Degree, Business Administration and Management, General
Volney Morin Volney Morin's Convergys Experience June 2001 - January 2003
Job Music Therapist (Elderly Clients)
Industry Entertainment
Experience
Troubadour Therapy January 2015 - Present
Chuch of Jesus Christ of Latter Day Saints April 2013 - Present
Affirmative Care Inc. November 2012 - October 2013
Affirmative Care Inc. January 2007 - October 2013
Morin Media June 1999 - December 2011
W.F. Steven Financial Advisors, LLC April 2007 - December 2010
Convergys June 2001 - January 2003
Skills
Singing, Guitar, Public Speaking, Sales, Customer Service, Windows, Marketing, Coaching, Social Networking, Team Building, Strategic Planning, Security, Social Media, Wordpress, Management, Troubleshooting, Social Media Marketing, Entrepreneurship, Hardware, Business, Fundraising, Leadership, Budgets, Healthcare, Nonprofits, Event Planning, Leadership Development, Small Business, Training, Team Leadership, Business Planning, Wellness, Wellness Coaching, Management Consulting, Community Outreach, Change Management, Teaching, Contract Negotiation, Public Relations, New Business Development, Business Strategy, Marketing Strategy, Account Management, Editing, Business Analysis, Finance, Holistic Health, Retirement Planning
Education
Convergys (Tucson) 2000 — 2000
Computer Software Operating Systems
Pepperdine University School of Law 1971 — 1974
Juris Coctorate, Law
Officer Training School 1969 — 1969
Commissioned 2nd Lieutenant, Military Leadership
University of Washington 1965 — 1969
Business Administration, Accounting, Marketing, Finance, Economics
Troubadour Therapy January 2015 - Present
Chuch of Jesus Christ of Latter Day Saints April 2013 - Present
Affirmative Care Inc. November 2012 - October 2013
Affirmative Care Inc. January 2007 - October 2013
Morin Media June 1999 - December 2011
W.F. Steven Financial Advisors, LLC April 2007 - December 2010
Convergys June 2001 - January 2003
Skills
Singing, Guitar, Public Speaking, Sales, Customer Service, Windows, Marketing, Coaching, Social Networking, Team Building, Strategic Planning, Security, Social Media, Wordpress, Management, Troubleshooting, Social Media Marketing, Entrepreneurship, Hardware, Business, Fundraising, Leadership, Budgets, Healthcare, Nonprofits, Event Planning, Leadership Development, Small Business, Training, Team Leadership, Business Planning, Wellness, Wellness Coaching, Management Consulting, Community Outreach, Change Management, Teaching, Contract Negotiation, Public Relations, New Business Development, Business Strategy, Marketing Strategy, Account Management, Editing, Business Analysis, Finance, Holistic Health, Retirement Planning
Education
Convergys (Tucson) 2000 — 2000
Computer Software Operating Systems
Pepperdine University School of Law 1971 — 1974
Juris Coctorate, Law
Officer Training School 1969 — 1969
Commissioned 2nd Lieutenant, Military Leadership
University of Washington 1965 — 1969
Business Administration, Accounting, Marketing, Finance, Economics
Richard Nelson Briggs's Convergys Experience November 1981 - February 2011
Job Business Analyst at Access MediQuip
Industry Information Technology and Services
Experience
Access MediQuip June 2011 - Present
Convergys November 1981 - February 2011
Skills
Quality Assurance, Software Development, Unix, SDLC, Agile Methodologies, Vendor Management, Integration, Test Cases, Requirements Analysis, Software Project..., Linux, Project Management, Business Analysis, Testing, Process Improvement, SharePoint, Oracle, Software Quality..., System Testing, Program Management, Change Management, Requirements Management, Visio, Requirements Gathering, Solution Architecture, Cross-functional Team..., Systems Analysis, User Acceptance Testing, Data Analysis, Microsoft SQL Server, MS Project, Business Process..., Business Intelligence, Databases, PMP, Security, SQL
Education
Penn State University 1977 — 1981
BS, Psychology
Access MediQuip June 2011 - Present
Convergys November 1981 - February 2011
Skills
Quality Assurance, Software Development, Unix, SDLC, Agile Methodologies, Vendor Management, Integration, Test Cases, Requirements Analysis, Software Project..., Linux, Project Management, Business Analysis, Testing, Process Improvement, SharePoint, Oracle, Software Quality..., System Testing, Program Management, Change Management, Requirements Management, Visio, Requirements Gathering, Solution Architecture, Cross-functional Team..., Systems Analysis, User Acceptance Testing, Data Analysis, Microsoft SQL Server, MS Project, Business Process..., Business Intelligence, Databases, PMP, Security, SQL
Education
Penn State University 1977 — 1981
BS, Psychology
Mitchell Mock Mitchell Mock's Convergys Experience January 2000 - May 2010
Job Technical Team Lead at Convergys
Industry Information Technology and Services
Experience
CSC - Computer Sciences Corporation September 2012 - Present
CC-OPS May 2010 - September 2012
Convergys January 2000 - May 2010
Skills
Microsoft Office, PowerPoint, Microsoft Word, Research, Microsoft Excel, Process Improvement, Project Management, Vendor Management, DoD, Program Management, Team Leadership, IT Service Management, IT Management, Service Delivery, Troubleshooting, Customer Service, Integration
Education
University of Phoenix 2005 — 2007
Bachelor’s Degree, Information Technology
Pima Community College 1987 — 1989
Associate’s Degree, Associate of Science
CSC - Computer Sciences Corporation September 2012 - Present
CC-OPS May 2010 - September 2012
Convergys January 2000 - May 2010
Skills
Microsoft Office, PowerPoint, Microsoft Word, Research, Microsoft Excel, Process Improvement, Project Management, Vendor Management, DoD, Program Management, Team Leadership, IT Service Management, IT Management, Service Delivery, Troubleshooting, Customer Service, Integration
Education
University of Phoenix 2005 — 2007
Bachelor’s Degree, Information Technology
Pima Community College 1987 — 1989
Associate’s Degree, Associate of Science
Perla Valenzuela Perla Valenzuela's Convergys Experience December 2012 - July 2014
Job Student at University of Arizona
Industry Fine Art
Experience
Convergys December 2012 - July 2014
The University of Arizona August 2011 - May 2012
Cellar Bistro August 2010 - May 2011
Pima Community College January 2008 - May 2010
TJ Maxx Marshalls January 2009 - December 2009
Skills
Graphic Design, Digital Illustration, Fine Art, Digital Photography, Traditional Art Skills, Ceramic Sculpture, Photoshop, Illustrator, Illustration, Vector Illustration, Book Illustration, Fine Art Photography, Corel Draw, Drawing, Oil Painting, Painting, Acrylic Painting, Digital Painting, 3D Modeling, After Effects, Logo Design, Mac OS, Windows XP, Adobe Creative Suite, Microsoft Word, WordPress, Instagram, Facebook, Twitter, Tumblr, Outlook, Computer Proficiency, Customer Service, Microsoft Excel, Social Media
Education
University of Arizona 2010 — 2013
Bachelor’s Degree, Fine and Studio Arts, 3.4
Pima Community College 2006 — 2010
Associate’s Degree, Digital Arts, 3.3
Pima Community College 2006 — 2010
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies, 3.3
Convergys December 2012 - July 2014
The University of Arizona August 2011 - May 2012
Cellar Bistro August 2010 - May 2011
Pima Community College January 2008 - May 2010
TJ Maxx Marshalls January 2009 - December 2009
Skills
Graphic Design, Digital Illustration, Fine Art, Digital Photography, Traditional Art Skills, Ceramic Sculpture, Photoshop, Illustrator, Illustration, Vector Illustration, Book Illustration, Fine Art Photography, Corel Draw, Drawing, Oil Painting, Painting, Acrylic Painting, Digital Painting, 3D Modeling, After Effects, Logo Design, Mac OS, Windows XP, Adobe Creative Suite, Microsoft Word, WordPress, Instagram, Facebook, Twitter, Tumblr, Outlook, Computer Proficiency, Customer Service, Microsoft Excel, Social Media
Education
University of Arizona 2010 — 2013
Bachelor’s Degree, Fine and Studio Arts, 3.4
Pima Community College 2006 — 2010
Associate’s Degree, Digital Arts, 3.3
Pima Community College 2006 — 2010
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies, 3.3
Cynthia Villela Cynthia Villela's Convergys Experience November 2013 - June 2014
Job Spanish Interpreter
Industry Translation and Localization
Experience
CyraCom June 2014 - Present
Convergys November 2013 - June 2014
Bernardo's Taco Shop September 2011 - February 2012
El Herradero Supermarket February 2011 - September 2011
Sunrise Baking Company October 2009 - January 2011
Torrid October 2008 - February 2009
Bakehouse Baker August 2007 - March 2008
Skills
Bilingual-English/Spanis..., Teamwork, Reliability, Energetic team player, Cooking, Sales, Food Service, Advertising, Always Punctual, Goal Oriented, Invoicing, Apparel, Team-oriented, Learning Quickly, Patience, Packaging, Friendly Personality, Social Skills, Analytical Skills, Highly Reliable, Solid computer skills, Cashiering, Cash Handling Experience, Highly motivated...
Education
Pima Community College 2011 — 2015
Associate of Arts and Sciences (AAS), Language Interpretation and Translation
CyraCom June 2014 - Present
Convergys November 2013 - June 2014
Bernardo's Taco Shop September 2011 - February 2012
El Herradero Supermarket February 2011 - September 2011
Sunrise Baking Company October 2009 - January 2011
Torrid October 2008 - February 2009
Bakehouse Baker August 2007 - March 2008
Skills
Bilingual-English/Spanis..., Teamwork, Reliability, Energetic team player, Cooking, Sales, Food Service, Advertising, Always Punctual, Goal Oriented, Invoicing, Apparel, Team-oriented, Learning Quickly, Patience, Packaging, Friendly Personality, Social Skills, Analytical Skills, Highly Reliable, Solid computer skills, Cashiering, Cash Handling Experience, Highly motivated...
Education
Pima Community College 2011 — 2015
Associate of Arts and Sciences (AAS), Language Interpretation and Translation
Brent Holman Brent Holman's Convergys Experience December 1999 - September 2005
Job Systems Administrator at Gallup
Industry Information Technology and Services
Experience
Gallup December 2011 - Present
Xeta Technologies September 2005 - March 2012
Convergys December 1999 - September 2005
Nebraska Public Power District October 1998 - December 1999
Skills
VoIP, Telecommunications, Lync, Unified Communications, Microsoft Exchange, Call Centers, Cisco Certified, Telephony, Avaya, Cisco Technologies, Call Center, Pre-sales
Education
Peru State College 1996 — 2000
Bachelor, MIS, Computer Science
Gallup December 2011 - Present
Xeta Technologies September 2005 - March 2012
Convergys December 1999 - September 2005
Nebraska Public Power District October 1998 - December 1999
Skills
VoIP, Telecommunications, Lync, Unified Communications, Microsoft Exchange, Call Centers, Cisco Certified, Telephony, Avaya, Cisco Technologies, Call Center, Pre-sales
Education
Peru State College 1996 — 2000
Bachelor, MIS, Computer Science
Tamara Dukes Tamara Dukes's Convergys Experience 2014 - 2014
Job Looking for a Career
Industry Hospital & Health Care
Experience
Convergys 2014 - 2014
Skills
PROMPT, Honest Trustworthy
Education
American Red Cross Online 2015 — 2015
CPR/AED Certification
Penn Foster 2014 — 2014
Pharmacy Technician
White Oak High School 2000 — 2005
High School Diploma
Convergys 2014 - 2014
Skills
PROMPT, Honest Trustworthy
Education
American Red Cross Online 2015 — 2015
CPR/AED Certification
Penn Foster 2014 — 2014
Pharmacy Technician
White Oak High School 2000 — 2005
High School Diploma
Karli Timlin Karli Timlin's Convergys Experience July 2010 - July 2011
Job Assistant Community director for 514 homes
Industry Real Estate
Experience
Weidner Apartment Homes November 2012 - Present
Lowe's May 2012 - August 2012
The University of Arizona November 2011 - May 2012
Convergys July 2010 - July 2011
Convergys March 2007 - March 2008
Lowes February 2006 - March 2007
Target May 2004 - September 2005
Skills
Telephone Skills, Customer Service, Customer Satisfaction, PowerPoint, Microsoft Office, MS Project, Outlook, Social Media Marketing, Sales, Management, Teamwork, Microsoft Excel, Microsoft Word, Retail, Community Outreach, Social Networking, Event Planning, Social Media, Advertising
Education
University of Arizona 2011 — 2012
Bachelors of Science, Business Administration Major, 3.0
Pima Community College 2009 — 2011
Associates, Business Administration; Business Administration
Weidner Apartment Homes November 2012 - Present
Lowe's May 2012 - August 2012
The University of Arizona November 2011 - May 2012
Convergys July 2010 - July 2011
Convergys March 2007 - March 2008
Lowes February 2006 - March 2007
Target May 2004 - September 2005
Skills
Telephone Skills, Customer Service, Customer Satisfaction, PowerPoint, Microsoft Office, MS Project, Outlook, Social Media Marketing, Sales, Management, Teamwork, Microsoft Excel, Microsoft Word, Retail, Community Outreach, Social Networking, Event Planning, Social Media, Advertising
Education
University of Arizona 2011 — 2012
Bachelors of Science, Business Administration Major, 3.0
Pima Community College 2009 — 2011
Associates, Business Administration; Business Administration
Bjarne Olsen Bjarne Olsen's Convergys Experience 1995 - 2003
Job Telecom Engineer at LPL Financial
Industry Information Services
Experience
LPL Financial May 2005 - Present
TELCOMTEC November 2004 - June 2005
Convergys 1995 - 2003
Skills
Telecommunications, Troubleshooting, Disaster Recovery, Vendor Management, Project Management, Business Analysis, IT Management, Information Technology, IT Strategy, IT Operations, Visio, Data Center, SDLC, Software Documentation, ITIL, SharePoint, Program Management, Integration, Process Improvement
Education
Palomar College 2002 — 2004
Associate's Degree, Associates Degree University Track Studies.
Nortel and Avaya training
LPL Financial May 2005 - Present
TELCOMTEC November 2004 - June 2005
Convergys 1995 - 2003
Skills
Telecommunications, Troubleshooting, Disaster Recovery, Vendor Management, Project Management, Business Analysis, IT Management, Information Technology, IT Strategy, IT Operations, Visio, Data Center, SDLC, Software Documentation, ITIL, SharePoint, Program Management, Integration, Process Improvement
Education
Palomar College 2002 — 2004
Associate's Degree, Associates Degree University Track Studies.
Nortel and Avaya training
Melissa Carlisle's Convergys Experience August 2014 - Present
Job Technical Support at Convergys
Industry Insurance
Experience
Convergys August 2014 - Present
CVS Caremark Corporation 2013 - 2014
Answer Financial 2007 - 2013
Skills
Property & Casualty..., Quality Assurance, Typing, 10 Key, Microsoft Excel, Microsoft Office, Outlook, Data Entry, Quality Auditing, IDX, Medical Terminology, Medical Billing, Pharmaceutical Industry
Education
Pellissippi State Community College 2001 — 2005
Medical Insurance Coding Specialist/Coder
Convergys August 2014 - Present
CVS Caremark Corporation 2013 - 2014
Answer Financial 2007 - 2013
Skills
Property & Casualty..., Quality Assurance, Typing, 10 Key, Microsoft Excel, Microsoft Office, Outlook, Data Entry, Quality Auditing, IDX, Medical Terminology, Medical Billing, Pharmaceutical Industry
Education
Pellissippi State Community College 2001 — 2005
Medical Insurance Coding Specialist/Coder
Jennifer Derby-McIntosh Jennifer Derby-McIntosh's Convergys Experience August 2014 - Present
Job HR Business Partner at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2014 - Present
Convergys February 2012 - December 2014
Convergys November 2008 - February 2012
Convergys December 2006 - November 2008
Convergys January 2000 - December 2005
Skills
Performance Management, Training, Employee Relations, Call Centers, Leadership, Employee Engagement, Employee Training, BPO, Human Resources, Vendor Management, Performance Improvement, Call Center, Workforce Management, Training Delivery, Process Improvement, Customer Satisfaction, Outsourcing, Coaching, Management, Strategy, Talent Acquisition, Performance Consulting, Change Management, Program Management, Onboarding, Feedback, Offshoring, Employment Law, Personnel Management, Employee Benefits, Contact Centers, Recruiting, Talent Management, PeopleSoft
Education
St. Mary's University of Minnesota 2015 — 2017
Master's degree, Human Resources Management/Personnel Administration, General
Park University 2010 — 2012
Bachelors of Science Degree, Human Resources/Business Management
Georgia Military College 2009 — 2010
Associates Degree, Business Administration
Convergys August 2014 - Present
Convergys February 2012 - December 2014
Convergys November 2008 - February 2012
Convergys December 2006 - November 2008
Convergys January 2000 - December 2005
Skills
Performance Management, Training, Employee Relations, Call Centers, Leadership, Employee Engagement, Employee Training, BPO, Human Resources, Vendor Management, Performance Improvement, Call Center, Workforce Management, Training Delivery, Process Improvement, Customer Satisfaction, Outsourcing, Coaching, Management, Strategy, Talent Acquisition, Performance Consulting, Change Management, Program Management, Onboarding, Feedback, Offshoring, Employment Law, Personnel Management, Employee Benefits, Contact Centers, Recruiting, Talent Management, PeopleSoft
Education
St. Mary's University of Minnesota 2015 — 2017
Master's degree, Human Resources Management/Personnel Administration, General
Park University 2010 — 2012
Bachelors of Science Degree, Human Resources/Business Management
Georgia Military College 2009 — 2010
Associates Degree, Business Administration
Justin Washer Justin Washer's Convergys Experience July 2011 - July 2014
Job Service Advisor Nelson Automotive Group
Industry Outsourcing/Offshoring
Experience
Nelsons Automotive August 2014 - Present
Convergys July 2011 - July 2014
StarTek August 2008 - June 2012
Southeastern Landscapes May 2003 - December 2008
StarTek 2007 - 2008
Skills
Public Speaking, Customer Service, Landscaping, Customer Service..., Customer Service..., Training Delivery, Coaching, Call Center, Call center start-up, Microsoft Word, Microsoft Exchange, Customer Satisfaction, Call Centers, Workforce Management, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Training, Soft Skills, Sales, Employee Training, Contact Centers
Education
Patrick Henry Community College
Business Administration, Management and Operations
Apalachee High School
GED, General Studies
Nelsons Automotive August 2014 - Present
Convergys July 2011 - July 2014
StarTek August 2008 - June 2012
Southeastern Landscapes May 2003 - December 2008
StarTek 2007 - 2008
Skills
Public Speaking, Customer Service, Landscaping, Customer Service..., Customer Service..., Training Delivery, Coaching, Call Center, Call center start-up, Microsoft Word, Microsoft Exchange, Customer Satisfaction, Call Centers, Workforce Management, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Training, Soft Skills, Sales, Employee Training, Contact Centers
Education
Patrick Henry Community College
Business Administration, Management and Operations
Apalachee High School
GED, General Studies
Pedro Venzor Pedro Venzor's Convergys Experience August 2015 - Present
Job IT Help Desk
Industry Retail
Experience
Convergys August 2015 - Present
GC Services June 2015 - July 2015
Afni May 2014 - March 2015
The Home Depot April 2010 - April 2013
Skills
Spanish-speaking, Computer Maintenance, Customer Satisfaction, Customer Engagement, Customer Service, Computer Proficiency, Computer Repair, Computers, Computer Hardware, Telephone Skills, Data Entry, Inventory Management, Troubleshooting, Cash Register
Education
University of Phoenix 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Information Technology
Pima Community College 2011 — 2014
Associate of Science (AS), Computer Systems Networking and Telecommunications
Convergys August 2015 - Present
GC Services June 2015 - July 2015
Afni May 2014 - March 2015
The Home Depot April 2010 - April 2013
Skills
Spanish-speaking, Computer Maintenance, Customer Satisfaction, Customer Engagement, Customer Service, Computer Proficiency, Computer Repair, Computers, Computer Hardware, Telephone Skills, Data Entry, Inventory Management, Troubleshooting, Cash Register
Education
University of Phoenix 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Information Technology
Pima Community College 2011 — 2014
Associate of Science (AS), Computer Systems Networking and Telecommunications
Scott Ciesielski Scott Ciesielski's Convergys Experience February 2000 - December 2001
Job AVP Site Manager Call Center
Industry Financial Services
Experience
Santander Bank, N.A. February 2015 - Present
Citizens Bank July 2012 - October 2014
Bank of America March 2005 - March 2012
Bank of America / Fleet Boston Financial February 2002 - March 2005
Convergys February 2000 - December 2001
Girne American University May 1998 - January 2000
Fleet Bank January 1997 - January 1998
NatWest Bank / Fleet Bank August 1995 - January 1997
Skills
CRM, Call Centers, Leadership, Management, Performance Management, Customer Satisfaction, Team Leadership, Program Management, Customer Experience, Coaching, Sales, Banking, Customer Service, Strategic Planning, Sales Management, Staff Development, Credit Cards, Finance, Interviews, Credit, Call Center, Data Analysis, Financial Services, Process Improvement, Quality Assurance
Education
Bryant University 2014 — 2014
Project Management Certificate
Penn State University 1989 — 1993
Political Science
Frances King School Of English
Teaching English as a Second or Foreign Language/ESL Language Instructor
Incoming Call Center Management Institute
Santander Bank, N.A. February 2015 - Present
Citizens Bank July 2012 - October 2014
Bank of America March 2005 - March 2012
Bank of America / Fleet Boston Financial February 2002 - March 2005
Convergys February 2000 - December 2001
Girne American University May 1998 - January 2000
Fleet Bank January 1997 - January 1998
NatWest Bank / Fleet Bank August 1995 - January 1997
Skills
CRM, Call Centers, Leadership, Management, Performance Management, Customer Satisfaction, Team Leadership, Program Management, Customer Experience, Coaching, Sales, Banking, Customer Service, Strategic Planning, Sales Management, Staff Development, Credit Cards, Finance, Interviews, Credit, Call Center, Data Analysis, Financial Services, Process Improvement, Quality Assurance
Education
Bryant University 2014 — 2014
Project Management Certificate
Penn State University 1989 — 1993
Political Science
Frances King School Of English
Teaching English as a Second or Foreign Language/ESL Language Instructor
Incoming Call Center Management Institute
Sam Lewallen Sam Lewallen's Convergys Experience August 2002 - October 2004
Job Programmer Analyst at United Rentals
Industry Retail
Experience
United Rentals October 2010 - Present
Hollywood Entertainment June 2007 - July 2010
Hollywood Entertainment August 2005 - June 2007
Convergys August 2002 - October 2004
Skills
Troubleshooting, Databases, PHP, CSS, Time Management, Web Applications, jQuery, Oracle, Retail, Inventory Management, Customer Service, Computer Hardware, AJAX, SQL, Web Development
Education
Portland Community College 2005 — 2005
nonspecific, Computer Programming
Pima Community College 2003 — 2004
nonspecific, General
Aloha High School 1993 — 1998
United Rentals October 2010 - Present
Hollywood Entertainment June 2007 - July 2010
Hollywood Entertainment August 2005 - June 2007
Convergys August 2002 - October 2004
Skills
Troubleshooting, Databases, PHP, CSS, Time Management, Web Applications, jQuery, Oracle, Retail, Inventory Management, Customer Service, Computer Hardware, AJAX, SQL, Web Development
Education
Portland Community College 2005 — 2005
nonspecific, Computer Programming
Pima Community College 2003 — 2004
nonspecific, General
Aloha High School 1993 — 1998
Dee Mandeville Dee Mandeville's Convergys Experience November 2008 - June 2009
Job Customer Solution Agent 2
Industry Consumer Services
Experience
PayPal June 2015 - Present
Citi July 2013 - February 2014
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Convergys November 2008 - June 2009
Greyhound Bus Lines October 2007 - September 2008
Office Team January 2007 - October 2007
Susan Sisler, Realtor June 2006 - February 2007
Patio Pools April 2005 - October 2005
Realty Executives, Inc May 2004 - April 2005
APAC Customer Services, Inc April 2002 - September 2003
Skills
Sales, Call Center, Operations Management, Management, Recruiting, Databases, Accounting, Workforce Management, BPO, Human Resources, Data Entry, Access, Employee Benefits, Outlook
Education
Pima Community College 2010 — 2016
Liberal Arts and Sciences, General Studies and Humanities
Pima Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts
PayPal June 2015 - Present
Citi July 2013 - February 2014
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Convergys November 2008 - June 2009
Greyhound Bus Lines October 2007 - September 2008
Office Team January 2007 - October 2007
Susan Sisler, Realtor June 2006 - February 2007
Patio Pools April 2005 - October 2005
Realty Executives, Inc May 2004 - April 2005
APAC Customer Services, Inc April 2002 - September 2003
Skills
Sales, Call Center, Operations Management, Management, Recruiting, Databases, Accounting, Workforce Management, BPO, Human Resources, Data Entry, Access, Employee Benefits, Outlook
Education
Pima Community College 2010 — 2016
Liberal Arts and Sciences, General Studies and Humanities
Pima Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts
Tammy Benedict Tammy Benedict's Convergys Experience 1998 - 2004
Job Children's Ministry Director at Deermeadows Baptist Church
Industry Religious Institutions
Experience
Deermeadows Baptist Church February 2005 - Present
Convergys 1998 - 2004
AT&T 1985 - 1998
Skills
Operations Management, Leadership, Event Planning, Leadership Development, Coaching, Vendor Management, Project Planning, Project Management, Recruiting, Customer Service, Human Resources, Training, Business Analysis
Education
University of North Florida - College of Business Administration 1991 — 1992
MBA, Business Administration and Management, General
University of Southern Mississippi 1979 — 1982
BSBA, Professional Accounting
Pensacola Junior College 1978 — 1979
Deermeadows Baptist Church February 2005 - Present
Convergys 1998 - 2004
AT&T 1985 - 1998
Skills
Operations Management, Leadership, Event Planning, Leadership Development, Coaching, Vendor Management, Project Planning, Project Management, Recruiting, Customer Service, Human Resources, Training, Business Analysis
Education
University of North Florida - College of Business Administration 1991 — 1992
MBA, Business Administration and Management, General
University of Southern Mississippi 1979 — 1982
BSBA, Professional Accounting
Pensacola Junior College 1978 — 1979
Durlabh Jain, CSCP Durlabh Jain, CSCP's Convergys Experience July 2005 - March 2006
Job Manager: Material Management at American Airlines
Industry Logistics and Supply Chain
Experience
American Airlines August 2015 - Present
American Airlines January 2015 - July 2015
American Airlines August 2014 - December 2014
American Airlines March 2013 - July 2014
Thunderbird Global Supply Chain Club September 2012 - December 2012
Thunderbird APICS Student Chapter August 2012 - December 2012
Continental July 2010 - December 2010
Thunderbird School of Global Management January 2010 - May 2010
Bhaviaya Embroideries April 2006 - July 2009
Convergys July 2005 - March 2006
Skills
Cross-functional Team..., Competitive Analysis, Business Strategy, Operations Management, Market Research, Project Management, Supply Chain Management, Business Development, Product Management, Negotiation, Strategic Planning, Process Improvement, Business Analysis, Supply Chain, Strategy, CRM, Management, Procurement, Data Analysis
Education
Thunderbird School of Global Management 2009 — 2012
Certified Supply Chain Professional (CSCP) from The Association for Operations Management (APICS), MBA - Operations and Supply Chain Management
Peking University 2010 — 2010
BEIJING, CHINA, Business Environment in Asia
Institute Of Management Education 2002 — 2005
BBA, Business
American Airlines August 2015 - Present
American Airlines January 2015 - July 2015
American Airlines August 2014 - December 2014
American Airlines March 2013 - July 2014
Thunderbird Global Supply Chain Club September 2012 - December 2012
Thunderbird APICS Student Chapter August 2012 - December 2012
Continental July 2010 - December 2010
Thunderbird School of Global Management January 2010 - May 2010
Bhaviaya Embroideries April 2006 - July 2009
Convergys July 2005 - March 2006
Skills
Cross-functional Team..., Competitive Analysis, Business Strategy, Operations Management, Market Research, Project Management, Supply Chain Management, Business Development, Product Management, Negotiation, Strategic Planning, Process Improvement, Business Analysis, Supply Chain, Strategy, CRM, Management, Procurement, Data Analysis
Education
Thunderbird School of Global Management 2009 — 2012
Certified Supply Chain Professional (CSCP) from The Association for Operations Management (APICS), MBA - Operations and Supply Chain Management
Peking University 2010 — 2010
BEIJING, CHINA, Business Environment in Asia
Institute Of Management Education 2002 — 2005
BBA, Business
Lazaro Delgado Lazaro Delgado's Convergys Experience March 2010 - October 2010
Job Sales Associate at Stripes Convenience Stores
Industry Retail
Experience
Stripes Convenience Stores April 2013 - Present
Lucky 7's January 2011 - April 2013
Convergys March 2010 - October 2010
Cash America January 2009 - January 2010
Sears, Roebuck and Co. October 2007 - December 2007
Carl's Jr. India July 2006 - October 2007
Walmart June 2005 - September 2007
Daniels Alpine Creek Market January 2005 - May 2005
HEB April 2003 - December 2004
Lopez Supermarket June 2001 - March 2003
Education
Pima Community College 2006 — 2009
Not Completed, General Studies, 3.0
Gladys Porter High School 2001 — 2005
High School, General Studies, 3.0
Stripes Convenience Stores April 2013 - Present
Lucky 7's January 2011 - April 2013
Convergys March 2010 - October 2010
Cash America January 2009 - January 2010
Sears, Roebuck and Co. October 2007 - December 2007
Carl's Jr. India July 2006 - October 2007
Walmart June 2005 - September 2007
Daniels Alpine Creek Market January 2005 - May 2005
HEB April 2003 - December 2004
Lopez Supermarket June 2001 - March 2003
Education
Pima Community College 2006 — 2009
Not Completed, General Studies, 3.0
Gladys Porter High School 2001 — 2005
High School, General Studies, 3.0
Erin Terry Erin Terry's Convergys Experience January 2014 - Present
Job Science Teacher at Crane Middle School
Industry Higher Education
Experience
Crane Middle School June 2015 - Present
Convergys January 2014 - Present
Hillsboro Parks and Recreation September 2012 - June 2013
Hillsoro School District August 2008 - June 2012
Skills
Teaching, Curriculum Design, Curriculum Development, Higher Education, Tutoring, Educational Technology, Classroom, Educational Leadership, Lesson Planning, Staff Development, Teacher Training, Research, Public Speaking, Instructional Design, Classroom Management, E-Learning, Adult Education, Literacy, Elementary Education, Instructional Technology
Education
Pacific University 2007 — 2008
Master of Arts (MA), Secondary Education and Teaching
Pacific University 1999 — 2004
Bachelor of Arts (B.A.), Sociology and Psychology
Crane Middle School June 2015 - Present
Convergys January 2014 - Present
Hillsboro Parks and Recreation September 2012 - June 2013
Hillsoro School District August 2008 - June 2012
Skills
Teaching, Curriculum Design, Curriculum Development, Higher Education, Tutoring, Educational Technology, Classroom, Educational Leadership, Lesson Planning, Staff Development, Teacher Training, Research, Public Speaking, Instructional Design, Classroom Management, E-Learning, Adult Education, Literacy, Elementary Education, Instructional Technology
Education
Pacific University 2007 — 2008
Master of Arts (MA), Secondary Education and Teaching
Pacific University 1999 — 2004
Bachelor of Arts (B.A.), Sociology and Psychology
Michael Stover's Convergys Experience 1999 - 2003
Job Product Manager at OpenText
Industry Computer Software
Experience
OpenText August 2011 - Present
Open Text September 2010 - January 2012
Open Text December 2009 - September 2010
Open Text November 2008 - November 2009
Captaris July 2005 - October 2008
Pacific National Group 2003 - 2005
Convergys 1999 - 2003
Skills
Enterprise Software, SaaS, Enterprise Content..., Cloud Computing, Product Management, Document Management, Agile Methodologies, Professional Services, Pre-sales, Solution Selling, Sales Enablement, Requirements Analysis, Salesforce.com, SharePoint, Integration, Software Project..., Partner Management, Microsoft SQL Server, Product Marketing, Scrum
Education
University of Arizona, Eller College of Management 2006 — 2008
BSBA, Managment Information Systems
Pima Community College 2004 — 2006
AS, Business
OpenText August 2011 - Present
Open Text September 2010 - January 2012
Open Text December 2009 - September 2010
Open Text November 2008 - November 2009
Captaris July 2005 - October 2008
Pacific National Group 2003 - 2005
Convergys 1999 - 2003
Skills
Enterprise Software, SaaS, Enterprise Content..., Cloud Computing, Product Management, Document Management, Agile Methodologies, Professional Services, Pre-sales, Solution Selling, Sales Enablement, Requirements Analysis, Salesforce.com, SharePoint, Integration, Software Project..., Partner Management, Microsoft SQL Server, Product Marketing, Scrum
Education
University of Arizona, Eller College of Management 2006 — 2008
BSBA, Managment Information Systems
Pima Community College 2004 — 2006
AS, Business
Michael Cadrobbi's Convergys Experience July 2001 - December 2003
Job Field Systems Engineer at Instant InfoSystems
Industry Computer Software
Experience
Instant InfoSystems February 2008 - Present
Captaris December 2003 - February 2008
Convergys July 2001 - December 2003
Skills
Hardware, Windows Server, Enterprise Software, Active Directory, Servers, Virtualization, System Administration, Microsoft Exchange, VMware, IIS, Microsoft SQL Server, Microsoft Office..., RightFax, Lotus Notes, Lotus Domino, Telephony, VoIP, Disaster Recovery, Document Management, Integration, SharePoint, Cloud Computing, Pre-sales, SaaS
Education
Pima Community College 2005 — 2007
Instant InfoSystems February 2008 - Present
Captaris December 2003 - February 2008
Convergys July 2001 - December 2003
Skills
Hardware, Windows Server, Enterprise Software, Active Directory, Servers, Virtualization, System Administration, Microsoft Exchange, VMware, IIS, Microsoft SQL Server, Microsoft Office..., RightFax, Lotus Notes, Lotus Domino, Telephony, VoIP, Disaster Recovery, Document Management, Integration, SharePoint, Cloud Computing, Pre-sales, SaaS
Education
Pima Community College 2005 — 2007
Daniel Sziebert's Convergys Experience August 2007 - November 2007
Job Staff Development Officer, United Nations
Industry Human Resources
Experience
United Nations High Commissioner for Refugees July 2009 - Present
UNHCR November 2007 - July 2009
Convergys August 2007 - November 2007
Convergys September 2006 - August 2007
Skills
Change Management, Analytic Thinking, Solution Architecture, Problem Solving, Client Education, Customer Service, Training, E-Learning, Human Resources, Human Rights, Refugees, Staff Development, Strategic Planning, Operating Budgets, Oracle HR, Plateau, Cornerstone, Microsoft Office, System Administration, Database Administration, Troubleshooting, Solution Implementation, Program Implementation, Training Delivery, Webinars, Project Coordination, Project Management, NGOs, International..., Capacity Building, Coordination, Workshop Facilitation, Policy Analysis, Leadership, Humanitarian Assistance, Policy, Proposal Writing, Capacity Development, International..., Diplomacy, Civil Society, Intercultural..., International Relations, Conflict, Peacebuilding, Humanitarian, International..., Personnel Management, International Law, Administration
Education
Pécsi Tudományegyetem 1998 — 2003
Doctor of Law (J.D.), Law
United Nations High Commissioner for Refugees July 2009 - Present
UNHCR November 2007 - July 2009
Convergys August 2007 - November 2007
Convergys September 2006 - August 2007
Skills
Change Management, Analytic Thinking, Solution Architecture, Problem Solving, Client Education, Customer Service, Training, E-Learning, Human Resources, Human Rights, Refugees, Staff Development, Strategic Planning, Operating Budgets, Oracle HR, Plateau, Cornerstone, Microsoft Office, System Administration, Database Administration, Troubleshooting, Solution Implementation, Program Implementation, Training Delivery, Webinars, Project Coordination, Project Management, NGOs, International..., Capacity Building, Coordination, Workshop Facilitation, Policy Analysis, Leadership, Humanitarian Assistance, Policy, Proposal Writing, Capacity Development, International..., Diplomacy, Civil Society, Intercultural..., International Relations, Conflict, Peacebuilding, Humanitarian, International..., Personnel Management, International Law, Administration
Education
Pécsi Tudományegyetem 1998 — 2003
Doctor of Law (J.D.), Law
David Mentall's Convergys Experience January 2000 - December 2002
Job IT System Analyst at Federal Deposit Insurance Corporation
Industry Information Technology and Services
Experience
Federal Deposit Insurance Corporation March 2010 - Present
Plateau Systems Ltd December 2002 - March 2010
Convergys January 2000 - December 2002
Energetics, Inc. 1993 - 1995
Education
University of Virginia 1995 — 1997
ME, Civil/Environmental Engineering
Penn State University 1989 — 1993
BS, Environmental Resource Management
Federal Deposit Insurance Corporation March 2010 - Present
Plateau Systems Ltd December 2002 - March 2010
Convergys January 2000 - December 2002
Energetics, Inc. 1993 - 1995
Education
University of Virginia 1995 — 1997
ME, Civil/Environmental Engineering
Penn State University 1989 — 1993
BS, Environmental Resource Management
Jim Bernesser's Convergys Experience August 2000 - April 2005
Job QA Technology Manager at PNC
Industry Financial Services
Dan McKelvy's Convergys Experience July 1994 - Present
Job Director of Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 1994 - Present
Education
Pima Community College 1992 — 1994
Convergys July 1994 - Present
Education
Pima Community College 1992 — 1994
Danny Balon's Convergys Experience Computer Programmer - CAREAT&T Mobility2002 - Present
Job CARE Applications Programmer at Convergys
Industry Computer Software
Experience
Convergys Computer Programmer - CAREAT&T Mobility2002 - Present
Skills
SQL, SDLC, Software Development, Databases, Requirements Analysis, DB2, Visio, RPG, IBM iSeries, Telecommunications, Integration, COBOL, Software Project..., Systems Analysis
Education
Penn State University 1981 — 1984
Convergys Computer Programmer - CAREAT&T Mobility2002 - Present
Skills
SQL, SDLC, Software Development, Databases, Requirements Analysis, DB2, Visio, RPG, IBM iSeries, Telecommunications, Integration, COBOL, Software Project..., Systems Analysis
Education
Penn State University 1981 — 1984
Sawan Gogna's Convergys Experience December 2002 - February 2004
Job Analyst at CAA South Central Ontario
Industry Information Technology and Services
Experience
CAA South Central Ontario January 2006 - Present
IBM Global Services August 2004 - January 2006
Convergys December 2002 - February 2004
WWICS December 2001 - September 2002
Education
Panjab University 1998 — 2001
BCA
CAA South Central Ontario January 2006 - Present
IBM Global Services August 2004 - January 2006
Convergys December 2002 - February 2004
WWICS December 2001 - September 2002
Education
Panjab University 1998 — 2001
BCA
Sabrina Spruitenburg's Convergys Experience January 2006 - September 2007
Job Student at Portland State University School of Business
Industry Market Research
Experience
Food Alliance January 2008 - April 2008
Convergys January 2006 - September 2007
Sitel July 2004 - December 2005
Sitel September 2003 - July 2004
Sitel October 2000 - September 2003
OHSU August 1998 - June 2000
Education
Portland State University - School of Business 2006 — 2008
MBA, Business Administration with marketing concentration
Washington State University 1995 — 1997
MS, Animal Science
Penn State University 1991 — 1994
BS, Animal Bioscience
Food Alliance January 2008 - April 2008
Convergys January 2006 - September 2007
Sitel July 2004 - December 2005
Sitel September 2003 - July 2004
Sitel October 2000 - September 2003
OHSU August 1998 - June 2000
Education
Portland State University - School of Business 2006 — 2008
MBA, Business Administration with marketing concentration
Washington State University 1995 — 1997
MS, Animal Science
Penn State University 1991 — 1994
BS, Animal Bioscience
April Gendill's Convergys Experience February 2002 - February 2004
Job Owner at ForneXtSoft
Industry Computer Software
Experience
ForneXtSoft February 2003 - Present
Convergys February 2002 - February 2004
AOL December 1996 - May 2000
Skills
Cocoa, PHP, SQL, MacOS, iOS development
Education
Pima Community College
CIS
ForneXtSoft February 2003 - Present
Convergys February 2002 - February 2004
AOL December 1996 - May 2000
Skills
Cocoa, PHP, SQL, MacOS, iOS development
Education
Pima Community College
CIS
Scott Manghillis's Convergys Experience June 2012 - Present
Job Sales Director at Convergys
Industry Information Technology and Services
Experience
Convergys June 2012 - Present
Convergys August 2008 - June 2012
Intervoice August 2006 - July 2008
Intervoice, Inc June 2004 - July 2006
MC Consultants, Inc January 1996 - January 2004
Skills
Telephony, Outsourcing, IVR, P&L, VoIP, Vendor Management, Telecommunications, Data Center, Managed Services, SaaS, Call Center, Service Delivery, Team Management, Program Management, Product Management, Operations Management, RFP, Pre-sales, Cloud Computing, Product Life Cycle..., Product Strategy, Security, Contract Negotiations, P&L Management, Logistics, Call Centers, Contract Negotiation, Solution Selling, Strategy, Leadership, Mobile Devices, Management, CRM, Selling, Business Development, Sales Process, Sales, Project Management, Customer Retention, Professional Services, Enterprise Software, Forecasting, Networking, Strategic Partnerships, Customer Experience, Strategic Planning, ITIL, Unified Communications, Channel Partners, Contact Centers
Education
Penn State University
Bachelor of Science, Business
Convergys June 2012 - Present
Convergys August 2008 - June 2012
Intervoice August 2006 - July 2008
Intervoice, Inc June 2004 - July 2006
MC Consultants, Inc January 1996 - January 2004
Skills
Telephony, Outsourcing, IVR, P&L, VoIP, Vendor Management, Telecommunications, Data Center, Managed Services, SaaS, Call Center, Service Delivery, Team Management, Program Management, Product Management, Operations Management, RFP, Pre-sales, Cloud Computing, Product Life Cycle..., Product Strategy, Security, Contract Negotiations, P&L Management, Logistics, Call Centers, Contract Negotiation, Solution Selling, Strategy, Leadership, Mobile Devices, Management, CRM, Selling, Business Development, Sales Process, Sales, Project Management, Customer Retention, Professional Services, Enterprise Software, Forecasting, Networking, Strategic Partnerships, Customer Experience, Strategic Planning, ITIL, Unified Communications, Channel Partners, Contact Centers
Education
Penn State University
Bachelor of Science, Business
Omar Pina's Convergys Experience November 2006 - Present
Job Talent Acquisition Manager
Industry Human Resources
Experience
Convergys November 2006 - Present
ITT Technical Institute May 2005 - August 2006
The University of Arizona August 2004 - April 2005
Washington State University June 2003 - June 2004
Skills
Recruiting, Talent Acquisition, Interviews, Employee Relations, College Recruiting, Applicant Tracking..., Job Fairs, Performance Management, Talent Management, Technical Recruiting, HRIS, Onboarding, Training, Call Centers, Bilingual-English/Spanis..., Internet Recruiting
Education
Pima Community College 2007 — 2009
Human Resources Certification, Human Resources
Washington State University 2000 — 2003
Bachelor's degree, Comparative American Cultures
Convergys November 2006 - Present
ITT Technical Institute May 2005 - August 2006
The University of Arizona August 2004 - April 2005
Washington State University June 2003 - June 2004
Skills
Recruiting, Talent Acquisition, Interviews, Employee Relations, College Recruiting, Applicant Tracking..., Job Fairs, Performance Management, Talent Management, Technical Recruiting, HRIS, Onboarding, Training, Call Centers, Bilingual-English/Spanis..., Internet Recruiting
Education
Pima Community College 2007 — 2009
Human Resources Certification, Human Resources
Washington State University 2000 — 2003
Bachelor's degree, Comparative American Cultures
Chemere Redfern's Convergys Experience February 2011 - Present
Job Trainer at Convergys
Industry Education Management
Experience
Convergys February 2011 - Present
Back to Basics Tutoring June 2006 - Present
Pfeiffer University - Charlotte 2006 - Present
Charlotte Mecklenburg Schools March 2004 - June 2007
Skills
Parenting Skills..., Tutoring, Training Delivery, Program Development, Grant Writing, Life Skills
Education
Pfeiffer University 2006 — 2009
Convergys February 2011 - Present
Back to Basics Tutoring June 2006 - Present
Pfeiffer University - Charlotte 2006 - Present
Charlotte Mecklenburg Schools March 2004 - June 2007
Skills
Parenting Skills..., Tutoring, Training Delivery, Program Development, Grant Writing, Life Skills
Education
Pfeiffer University 2006 — 2009
Sam Trejo's Convergys Experience July 2000 - August 2004
Job President, Xcentech Computers, LLC
Industry Information Technology and Services
Experience
Xcentech Computers LLC April 2004 - Present
Sunquest Information Systems January 2013 - February 2014
University of Arizona July 2008 - August 2008
Tucson Hispanic Chamber of Commerce 2005 - 2008
Tucson Mexico Sister Cities 2005 - 2006
Tucson Roscommon Sister Cities 2005 - 2006
Memory Videos Production 2001 - 2005
Convergys July 2000 - August 2004
Wow Cell 2000 - 2002
Youth Advsory Council/Tucson Teen Congress of the Metropolitain Education Commission 1998 - 2002
Skills
Troubleshooting, Operating Systems, System Administration, Windows Server, Windows 7, Customer Service, Project Management, Exchange Connectivity, Server Administration, Small Business Server, Active Directory, XP, Hardware, Servers, Problem Solving, Microsoft Office, Customer Relations, Access, Vendor Relations, Network Design, Windows Server 2008, Windows Server 2003, System Design, Information Management, Design Consultation, IP Phones, Technical Training, Office 365, Amazon Web Services..., Exchange 2010/2007/2003, Hosted Microsoft..., ICANN Disputes, Contractor Management, Contractual Agreements, Business Networking, Computer Recycling, Asset Disposal, Product Development, New Business Development, VMWare Administration, VMware ESX, VMware Player, AIX Administration, AIX 5.x, Red Hat Linux, Windows 8/8.1, Windows Server 2012, Windows XP, Operational Efficiency, Network Architecture
Education
University of Arizona, Eller College of Management 2010 — 2011
MIS, Operations Management, IS, InfoSec, Business Management
University of Arizona, Eller College of Management 2002 — 2003
N/A, MIS, Operations Management
Pima Community College 2001 — 2002
AGEC-B, Business, Information Technology
Xcentech Computers LLC April 2004 - Present
Sunquest Information Systems January 2013 - February 2014
University of Arizona July 2008 - August 2008
Tucson Hispanic Chamber of Commerce 2005 - 2008
Tucson Mexico Sister Cities 2005 - 2006
Tucson Roscommon Sister Cities 2005 - 2006
Memory Videos Production 2001 - 2005
Convergys July 2000 - August 2004
Wow Cell 2000 - 2002
Youth Advsory Council/Tucson Teen Congress of the Metropolitain Education Commission 1998 - 2002
Skills
Troubleshooting, Operating Systems, System Administration, Windows Server, Windows 7, Customer Service, Project Management, Exchange Connectivity, Server Administration, Small Business Server, Active Directory, XP, Hardware, Servers, Problem Solving, Microsoft Office, Customer Relations, Access, Vendor Relations, Network Design, Windows Server 2008, Windows Server 2003, System Design, Information Management, Design Consultation, IP Phones, Technical Training, Office 365, Amazon Web Services..., Exchange 2010/2007/2003, Hosted Microsoft..., ICANN Disputes, Contractor Management, Contractual Agreements, Business Networking, Computer Recycling, Asset Disposal, Product Development, New Business Development, VMWare Administration, VMware ESX, VMware Player, AIX Administration, AIX 5.x, Red Hat Linux, Windows 8/8.1, Windows Server 2012, Windows XP, Operational Efficiency, Network Architecture
Education
University of Arizona, Eller College of Management 2010 — 2011
MIS, Operations Management, IS, InfoSec, Business Management
University of Arizona, Eller College of Management 2002 — 2003
N/A, MIS, Operations Management
Pima Community College 2001 — 2002
AGEC-B, Business, Information Technology
Matthew Sublette's Convergys Experience January 2000 - May 2003
Job IT Director at Active Networks
Industry Information Technology and Services
Experience
Active Networks July 2013 - Present
BestComm Networks July 2009 - July 2013
Aker Kvaerner June 2003 - July 2008
Convergys January 2000 - May 2003
Arizona Department of Corrections April 1996 - January 2000
United States Marine Corps December 1989 - December 1995
Skills
VMware, Meru, Linux, Windows Server, Microsoft Exchange, Network Administration, Wireless Networking, Operations Management, Microsoft Technologies, Information Technology, VMware ESX, LAN-WAN, Servers, Active Directory, Virtualization, IT Operations, IT Management, TCP/IP, VMware Infrastructure, Networking, Network Architecture, Wireless, IT Service Management, vSphere, Cisco Technologies, Cloud Computing, Data Center, Disaster Recovery, Network Design, Network Security, Routers, Security, Software Installation, System Administration, Troubleshooting, VPN, VoIP
Education
University of Phoenix 2012 — 2014
Business Administration and Management, General
Pima Community College 2009 — 2010
Active Networks July 2013 - Present
BestComm Networks July 2009 - July 2013
Aker Kvaerner June 2003 - July 2008
Convergys January 2000 - May 2003
Arizona Department of Corrections April 1996 - January 2000
United States Marine Corps December 1989 - December 1995
Skills
VMware, Meru, Linux, Windows Server, Microsoft Exchange, Network Administration, Wireless Networking, Operations Management, Microsoft Technologies, Information Technology, VMware ESX, LAN-WAN, Servers, Active Directory, Virtualization, IT Operations, IT Management, TCP/IP, VMware Infrastructure, Networking, Network Architecture, Wireless, IT Service Management, vSphere, Cisco Technologies, Cloud Computing, Data Center, Disaster Recovery, Network Design, Network Security, Routers, Security, Software Installation, System Administration, Troubleshooting, VPN, VoIP
Education
University of Phoenix 2012 — 2014
Business Administration and Management, General
Pima Community College 2009 — 2010
Christopher Frasier's Convergys Experience July 2000 - July 2001
Job Computer Hardware Professional
Industry Computer Hardware
Experience
New Horizons Computer Learning Center July 2001 - December 2004
Convergys July 2000 - July 2001
TechServ January 2000 - June 2000
Deseret Industries September 1998 - January 2000
Education
May Technical College
Certificate, Electronics and Computer Technology
Penn State University
BS, Computer Science
Utah Valley University
A+. iNet+, C++, Java, Visual Basic
New Horizons Computer Learning Center July 2001 - December 2004
Convergys July 2000 - July 2001
TechServ January 2000 - June 2000
Deseret Industries September 1998 - January 2000
Education
May Technical College
Certificate, Electronics and Computer Technology
Penn State University
BS, Computer Science
Utah Valley University
A+. iNet+, C++, Java, Visual Basic
Doug Clifton's Convergys Experience May 2010 - July 2010
Job VP Music/Colorado Public Radio
Industry Broadcast Media
Experience
Colorado Public Radio August 2011 - Present
Convergys May 2010 - July 2010
NRC Broadcasting July 2004 - February 2009
Regent Broadcasting October 2002 - July 2004
Tribune Broadcasting November 1998 - May 2002
Dial Global March 1997 - November 1998
Evergreen Wireless June 1994 - March 1997
KBCO October 1982 - May 1994
KAZY October 1981 - October 1982
Education
Pikes Peak Community College 1974 — 1976
Certificate, Broadcasting
Colorado Public Radio August 2011 - Present
Convergys May 2010 - July 2010
NRC Broadcasting July 2004 - February 2009
Regent Broadcasting October 2002 - July 2004
Tribune Broadcasting November 1998 - May 2002
Dial Global March 1997 - November 1998
Evergreen Wireless June 1994 - March 1997
KBCO October 1982 - May 1994
KAZY October 1981 - October 1982
Education
Pikes Peak Community College 1974 — 1976
Certificate, Broadcasting
Dan McKelvy's Convergys Experience June 2015 - Present
Job Senior Director of Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2015 - Present
Convergys October 2008 - June 2015
Convergys 2003 - 2008
Convergys 2000 - 2003
Convergys 1996 - 2000
Convergys 1994 - 1996
Skills
Vendor Management, Outsourcing, Call Centers, Process Improvement, BPO, Program Management, Customer Experience, Performance Management, Management, Operations Management, Leadership Development
Education
Pima Community College 1992 — 1994
Convergys June 2015 - Present
Convergys October 2008 - June 2015
Convergys 2003 - 2008
Convergys 2000 - 2003
Convergys 1996 - 2000
Convergys 1994 - 1996
Skills
Vendor Management, Outsourcing, Call Centers, Process Improvement, BPO, Program Management, Customer Experience, Performance Management, Management, Operations Management, Leadership Development
Education
Pima Community College 1992 — 1994
Steven Borbely's Convergys Experience May 2009 - October 2009
Job Director of Professional Services at Payoneer
Industry Financial Services
Experience
Payoneer January 2015 - Present
Payoneer December 2009 - January 2015
Convergys May 2009 - October 2009
VERISIGN March 2006 - May 2009
Birch Telecom October 2005 - March 2006
Conversent Communications January 2004 - October 2005
Skills
Account Management, Strategic Planning, Leadership, Integration, Negotiation, Project Planning, Risk Management, Budgets, Customer Service, E-commerce, Business Development, Product Management, Start-ups, Business Planning, Sales, Business Strategy, Telecommunications, Management, Strategic Partnerships, Mergers & Acquisitions
Education
Penn State University 1997 — 2001
Bachelor's, Telecommunications
Payoneer January 2015 - Present
Payoneer December 2009 - January 2015
Convergys May 2009 - October 2009
VERISIGN March 2006 - May 2009
Birch Telecom October 2005 - March 2006
Conversent Communications January 2004 - October 2005
Skills
Account Management, Strategic Planning, Leadership, Integration, Negotiation, Project Planning, Risk Management, Budgets, Customer Service, E-commerce, Business Development, Product Management, Start-ups, Business Planning, Sales, Business Strategy, Telecommunications, Management, Strategic Partnerships, Mergers & Acquisitions
Education
Penn State University 1997 — 2001
Bachelor's, Telecommunications
Richard Valdez's Convergys Experience 2001 - June 2004
Job Currently not employed, but looking to explore new opportunities.
Industry Computer Software
Experience
Sunquest Information Systems October 2008 - September 2015
Sunquest Information Systems July 2004 - September 2008
Convergys 2001 - June 2004
Intuit December 1998 - March 2002
Skills
Software Documentation, Troubleshooting, Software Implementation, Salesforce.com, Process Improvement, Leadership, Visio, Business Analysis, Program Management, Healthcare Information..., Integration, Cross-functional Team..., Customer Service, Project Management
Education
Pima Community College 1995 — 1999
Associate's degree, General Studies, 3.4 GPA
Sunquest Information Systems October 2008 - September 2015
Sunquest Information Systems July 2004 - September 2008
Convergys 2001 - June 2004
Intuit December 1998 - March 2002
Skills
Software Documentation, Troubleshooting, Software Implementation, Salesforce.com, Process Improvement, Leadership, Visio, Business Analysis, Program Management, Healthcare Information..., Integration, Cross-functional Team..., Customer Service, Project Management
Education
Pima Community College 1995 — 1999
Associate's degree, General Studies, 3.4 GPA
Keshav Bansal's Convergys Experience November 2007 - September 2009
Job Network Administrator at Frontier Supply Chain Solutions
Industry Information Technology and Services
Experience
Frontier Supply Chain Solutions December 2013 - Present
CGI May 2011 - December 2013
HP Enterprise Services September 2009 - May 2011
Convergys November 2007 - September 2009
Skills
Active Directory, Windows Server, ITIL, XP, VMware, Servers, Windows 7, Technical Support, DNS, IT Service Management, Microsoft Exchange, DHCP, Citrix, Troubleshooting, VPN, Operating Systems, Disaster Recovery, Incident Management, Virtualization
Education
ComptIA 2011 — 2011
A+, IT
Panjab University 2000 — 2003
Bachelor, Computers
Frontier Supply Chain Solutions December 2013 - Present
CGI May 2011 - December 2013
HP Enterprise Services September 2009 - May 2011
Convergys November 2007 - September 2009
Skills
Active Directory, Windows Server, ITIL, XP, VMware, Servers, Windows 7, Technical Support, DNS, IT Service Management, Microsoft Exchange, DHCP, Citrix, Troubleshooting, VPN, Operating Systems, Disaster Recovery, Incident Management, Virtualization
Education
ComptIA 2011 — 2011
A+, IT
Panjab University 2000 — 2003
Bachelor, Computers
Dennis Mason's Convergys Experience March 2009 - August 2013
Job Staffing Specialist NorthgateArinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso July 2013 - Present
Convergys March 2009 - August 2013
Convergys Corporation October 2007 - March 2009
Bells Advertising February 1996 - November 2002
Skills
Employee Benefits, Human Resources, Management
Education
Parkland College
Associates Degree, Mass Communications Visual Arts
Parkland College
AAS, Communication Visual Arts
NorthgateArinso July 2013 - Present
Convergys March 2009 - August 2013
Convergys Corporation October 2007 - March 2009
Bells Advertising February 1996 - November 2002
Skills
Employee Benefits, Human Resources, Management
Education
Parkland College
Associates Degree, Mass Communications Visual Arts
Parkland College
AAS, Communication Visual Arts
Barry Burgess's Convergys Experience July 2000 - August 2002
Job Software Quality Assurance Engineer at General Motors
Industry Information Technology and Services
Experience
Mintec August 2014 - Present
General Motors January 2014 - August 2014
3M June 2010 - December 2013
Collabera October 2008 - June 2010
Telexis, Inc May 2005 - May 2008
Intuit August 2002 - January 2005
Convergys July 2000 - August 2002
Skills
Testing, Quality Assurance, Test Automation, Requirements Analysis, Test Planning, Microsoft SQL Server, Manual Testing, SQL, Software Quality..., SDLC, System Testing, Process Improvement, Test Management, Regression Testing, Hibernate, Agile Methodologies, Six Sigma, Technical Support, Customer Service, Server Administration, Virtualization, SAN, Network Administration, Troubleshooting, Test Cases, Test Lab Management, Test Writing, User Acceptance Testing, Multi-site Team..., Training, Defect Tracking, Test Strategy, Functional Testing, Integration Testing, Test Execution, Black Box Testing, Usability Testing, TFS, Storage Management, Computer Hardware, Exploratory Testing, Software Documentation, Software Engineering, Visio, Quality Center
Education
Pima Community College
Business Administration and Management, General
Mintec August 2014 - Present
General Motors January 2014 - August 2014
3M June 2010 - December 2013
Collabera October 2008 - June 2010
Telexis, Inc May 2005 - May 2008
Intuit August 2002 - January 2005
Convergys July 2000 - August 2002
Skills
Testing, Quality Assurance, Test Automation, Requirements Analysis, Test Planning, Microsoft SQL Server, Manual Testing, SQL, Software Quality..., SDLC, System Testing, Process Improvement, Test Management, Regression Testing, Hibernate, Agile Methodologies, Six Sigma, Technical Support, Customer Service, Server Administration, Virtualization, SAN, Network Administration, Troubleshooting, Test Cases, Test Lab Management, Test Writing, User Acceptance Testing, Multi-site Team..., Training, Defect Tracking, Test Strategy, Functional Testing, Integration Testing, Test Execution, Black Box Testing, Usability Testing, TFS, Storage Management, Computer Hardware, Exploratory Testing, Software Documentation, Software Engineering, Visio, Quality Center
Education
Pima Community College
Business Administration and Management, General
Carissa Rodriguez's Convergys Experience September 2012 - Present
Job !
Industry Consumer Services
Experience
Convergys September 2012 - Present
Education
Pima Community College
Liberal Arts, Psychology
Convergys September 2012 - Present
Education
Pima Community College
Liberal Arts, Psychology
Joseph Lojo, CMA's Convergys Experience July 2003 - March 2005
Job Senior Accountant at Mary's Center
Industry Accounting
Experience
Mary's Center November 2013 - Present
StrataPoint Financial March 2013 - November 2013
Septima Clark Public Charter School July 2011 - March 2013
IBM February 2009 - September 2010
Citi June 2008 - February 2009
IBM December 2006 - May 2008
IBM March 2005 - November 2006
Convergys July 2003 - March 2005
Boral Construction Materials October 2001 - July 2003
Skills
Financial Reporting, Reconciliations, Business Analysis, Accounting, Fixed Assets, Financial Accounting, Process Improvement, General Ledger, Accounts Payable, Accruals, Balance, Accounts Receivable, Reconciliation, Cash Flow, Journal Entries, Variance Analysis, Budgeting, Financial Analysis, Account Reconciliation, Internal Controls, Analysis, IFRS, Forecasting, Financial Planning, P&L, GAAP, Financial Modeling, Audit, Auditing, Cash Management, Variances, Cost Accounting, Change Management, Quickbooks, Statements, Reconciling, Ledger, Payroll, Budgets, Financial Statements, Finance, Consolidation, Management
Education
Philippine School of Business Administration 1995 — 1999
Accountancy, Accounting
CPA Review
Faith Christian School
Mary's Center November 2013 - Present
StrataPoint Financial March 2013 - November 2013
Septima Clark Public Charter School July 2011 - March 2013
IBM February 2009 - September 2010
Citi June 2008 - February 2009
IBM December 2006 - May 2008
IBM March 2005 - November 2006
Convergys July 2003 - March 2005
Boral Construction Materials October 2001 - July 2003
Skills
Financial Reporting, Reconciliations, Business Analysis, Accounting, Fixed Assets, Financial Accounting, Process Improvement, General Ledger, Accounts Payable, Accruals, Balance, Accounts Receivable, Reconciliation, Cash Flow, Journal Entries, Variance Analysis, Budgeting, Financial Analysis, Account Reconciliation, Internal Controls, Analysis, IFRS, Forecasting, Financial Planning, P&L, GAAP, Financial Modeling, Audit, Auditing, Cash Management, Variances, Cost Accounting, Change Management, Quickbooks, Statements, Reconciling, Ledger, Payroll, Budgets, Financial Statements, Finance, Consolidation, Management
Education
Philippine School of Business Administration 1995 — 1999
Accountancy, Accounting
CPA Review
Faith Christian School
Dan Herhold's Convergys Experience March 2011 - Present
Job Director, Strategic Alliances and Channels at Convergys
Industry Information Technology and Services
Experience
Convergys March 2011 - Present
Message Technologies August 2004 - March 2011
Enterprise Software September 2003 - August 2004
SYNAVANT November 1997 - August 2003
Education
Penn State University 1990 — 1994
B.S. in Management Information Systems
Convergys March 2011 - Present
Message Technologies August 2004 - March 2011
Enterprise Software September 2003 - August 2004
SYNAVANT November 1997 - August 2003
Education
Penn State University 1990 — 1994
B.S. in Management Information Systems
Carl J. Piccola, Jr.'s Convergys Experience 1999 - 2005
Job Manager at Boscov's
Industry Retail
Experience
Boscov's August 2006 - Present
Boscov’s Department Stores January 2006 - Present
Auto Images Professional Detailing January 2000 - Present
Convergys Corporation January 2000 - January 2005
Convergys 1999 - 2005
Eagle Rock Golf and Ski Resort January 1999 - January 2000
Eagle Rock Golf and Ski Resort January 1998 - January 1999
Eagle Rock Resort 1994 - 1999
Eagle Rock Golf and Ski Resort January 1997 - January 1998
Antone's Lounge 1993 - 1996
Skills
Sales, Call Center, Customer Service, Customer Satisfaction, Merchandising, Inventory Management, Team Leadership, Microsoft Office
Education
Pennsylvania State University
Associate, Science - Business Administration
Penn State University
Associate of Science (AS), Business and Marketing
Boscov's August 2006 - Present
Boscov’s Department Stores January 2006 - Present
Auto Images Professional Detailing January 2000 - Present
Convergys Corporation January 2000 - January 2005
Convergys 1999 - 2005
Eagle Rock Golf and Ski Resort January 1999 - January 2000
Eagle Rock Golf and Ski Resort January 1998 - January 1999
Eagle Rock Resort 1994 - 1999
Eagle Rock Golf and Ski Resort January 1997 - January 1998
Antone's Lounge 1993 - 1996
Skills
Sales, Call Center, Customer Service, Customer Satisfaction, Merchandising, Inventory Management, Team Leadership, Microsoft Office
Education
Pennsylvania State University
Associate, Science - Business Administration
Penn State University
Associate of Science (AS), Business and Marketing
Lea Castellanos's Convergys Experience September 2009 - January 2010
Job Graduate from Itt Technical Institute
Industry Security and Investigations
Experience
Downeast Outfitters November 2012 - January 2013
C3 Consulting October 2012 - November 2012
State Farm July 2010 - September 2012
DAN’S PAINT & BODY February 2011 - June 2011
Convergys September 2009 - January 2010
Afni June 2006 - August 2009
Eegees May 2004 - August 2005
Skills
Leadership, Microsoft Office, Process Scheduler, Customer Service, Management, Time Management, Microsoft Excel
Education
ITT Technical Institute
BA, Criminal Justice
ITT Technical Institute
AA, Criminal Justice
Pima Community College
General Education
Ironwood Ridge HighHigh School
Diploma
Downeast Outfitters November 2012 - January 2013
C3 Consulting October 2012 - November 2012
State Farm July 2010 - September 2012
DAN’S PAINT & BODY February 2011 - June 2011
Convergys September 2009 - January 2010
Afni June 2006 - August 2009
Eegees May 2004 - August 2005
Skills
Leadership, Microsoft Office, Process Scheduler, Customer Service, Management, Time Management, Microsoft Excel
Education
ITT Technical Institute
BA, Criminal Justice
ITT Technical Institute
AA, Criminal Justice
Pima Community College
General Education
Ironwood Ridge HighHigh School
Diploma
Robb Stone's Convergys Experience February 2000 - October 2001
Job Customer Service/Web Development Assistant @ Page Plus Cellular
Industry Telecommunications
Experience
Page Plus Cellular July 2011 - January 2015
ComSolutions April 2006 - August 2011
Vanguard Technologies, LTD. September 2004 - March 2006
Convergys February 2000 - October 2001
Skills
Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Troubleshooting, Software Installation, Time Management, Telecommunications, Access, Networking, Customer Relations, Sales Management, Call Center, Quality Assurance, Supervisory Skills, Coaching, Microsoft Excel, Microsoft Word, Outlook, Telephone Skills, Technical Support, Windows 7, Computer Hardware, Visio, Windows, System Administration, Software Documentation, Team Building, Team Leadership, Process Improvement, Customer Experience, Teamwork, Windows Vista, Windows XP, iOS
Education
Owens Community College 2010 — 2012
System Security and Information Assurance, Networking and Information Systems Support
The University of Akron 1991 — 1993
Music Education
Page Plus Cellular July 2011 - January 2015
ComSolutions April 2006 - August 2011
Vanguard Technologies, LTD. September 2004 - March 2006
Convergys February 2000 - October 2001
Skills
Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Troubleshooting, Software Installation, Time Management, Telecommunications, Access, Networking, Customer Relations, Sales Management, Call Center, Quality Assurance, Supervisory Skills, Coaching, Microsoft Excel, Microsoft Word, Outlook, Telephone Skills, Technical Support, Windows 7, Computer Hardware, Visio, Windows, System Administration, Software Documentation, Team Building, Team Leadership, Process Improvement, Customer Experience, Teamwork, Windows Vista, Windows XP, iOS
Education
Owens Community College 2010 — 2012
System Security and Information Assurance, Networking and Information Systems Support
The University of Akron 1991 — 1993
Music Education
ROBERT BEAL's Convergys Experience January 2012 - Present
Job Program Ready Trainer at Convergys
Industry Consumer Services
Experience
Convergys January 2012 - Present
STARTEK INC February 2007 - April 2011
Henry County Public Schools August 2004 - January 2007
V. F. KNITWEAR March 1992 - January 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Social Media, Public Speaking, Outlook, Negotiation, Marketing, New Business Development, Marketing Strategy, Coaching, Project Management, Budgets, Account Management, Management, Recruiting, Training
Education
Patrick Henry Community College 2002 — 2003
Associate of Arts and Sciences (A.A.S.), Information Technology, 3.2
Patrick Henry Community College
A.A.S, Information Technology
Convergys January 2012 - Present
STARTEK INC February 2007 - April 2011
Henry County Public Schools August 2004 - January 2007
V. F. KNITWEAR March 1992 - January 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Social Media, Public Speaking, Outlook, Negotiation, Marketing, New Business Development, Marketing Strategy, Coaching, Project Management, Budgets, Account Management, Management, Recruiting, Training
Education
Patrick Henry Community College 2002 — 2003
Associate of Arts and Sciences (A.A.S.), Information Technology, 3.2
Patrick Henry Community College
A.A.S, Information Technology
Dennis Blois's Convergys Experience September 2006 - July 2011
Job Client Support Administrator at CCG
Industry Information Technology and Services
Experience
Compass Contracts Group (CCG-LLC) July 2011 - Present
Convergys September 2006 - July 2011
PepsiCo - Frito Lay February 2006 - September 2006
Bakehouse Bread June 2004 - February 2006
Skills
Linux Server, Microsoft Operating..., Linux System..., MySQL, Apache, BMC Remedy, Firewalls, PHP, XML, Computer Security, Microsoft Office, PKI, VBScript, VBA, VB.NET, Samba, Records Management, Linux Firewalls, Clonezilla Server, Clonezilla, XHTML, CSS, Websites, Open Office, ACSR, Video Game..., BSD, C#, Java, C++, Hardening
Education
Pima Community College 1996 — 2001
Associates of Applied Science, Computer Installation and Repair Technology/Technician
Amphitheater 1992 — 1996
Highschool Diploma
Compass Contracts Group (CCG-LLC) July 2011 - Present
Convergys September 2006 - July 2011
PepsiCo - Frito Lay February 2006 - September 2006
Bakehouse Bread June 2004 - February 2006
Skills
Linux Server, Microsoft Operating..., Linux System..., MySQL, Apache, BMC Remedy, Firewalls, PHP, XML, Computer Security, Microsoft Office, PKI, VBScript, VBA, VB.NET, Samba, Records Management, Linux Firewalls, Clonezilla Server, Clonezilla, XHTML, CSS, Websites, Open Office, ACSR, Video Game..., BSD, C#, Java, C++, Hardening
Education
Pima Community College 1996 — 2001
Associates of Applied Science, Computer Installation and Repair Technology/Technician
Amphitheater 1992 — 1996
Highschool Diploma
Joshua Slavin's Convergys Experience April 2012 - October 2012
Job Your Banker at UMB Bank
Industry Banking
Skyela Campbell's Convergys Experience April 2005 - December 2008
Job National Key Account Manager
Industry Marketing and Advertising
Experience
National Key Account May 2014 - Present
Deluxe Corporation September 2012 - May 2014
xAd, Inc April 2012 - June 2012
Red Ventures January 2008 - March 2012
Convergys April 2005 - December 2008
Education
Pfeiffer University 2001 — 2002
Psychology
UNCC 2001 — 2001
Summer Program for the Arts
Concord High School 1997 — 2001
High School Diploma
CPCC
Psychology
National Key Account May 2014 - Present
Deluxe Corporation September 2012 - May 2014
xAd, Inc April 2012 - June 2012
Red Ventures January 2008 - March 2012
Convergys April 2005 - December 2008
Education
Pfeiffer University 2001 — 2002
Psychology
UNCC 2001 — 2001
Summer Program for the Arts
Concord High School 1997 — 2001
High School Diploma
CPCC
Psychology
Sarah Alford's Convergys Experience December 2003 - October 2009
Job Coach at TMobile
Industry Telecommunications
Experience
T-Mobile November 2009 - Present
Convergys December 2003 - October 2009
Education
Pikes Peak Community College 2002 — 2003
dickson county high school
T-Mobile November 2009 - Present
Convergys December 2003 - October 2009
Education
Pikes Peak Community College 2002 — 2003
dickson county high school
Jet Cheng's Convergys Experience March 2001 - March 2004
Job Software Architect at Applied Technical Systems
Industry Computer Software
Experience
Applied Technical Systems April 2012 - Present
Booz Allen Hamilton November 2004 - March 2012
Convergys March 2001 - March 2004
Etensity Inc January 2000 - March 2001
INDUS Corporation August 1999 - January 2000
Skills
Java, SDLC, Agile Methodologies, Integration, SQL, Software Development, XML, Enterprise Architecture, Program Management, Web Services, Software Project...
Education
The Johns Hopkins University 2005 — 2008
Master of Business Administration (M.B.A.), Accounting and Finance
Virginia Polytechnic Institute and State University 1998 — 1999
Master's degree, Computer Science
The George Washington University 1997 — 1999
Master's Degree, Geographical Information System
Peking University 1993 — 1997
Bachelor's Degree
Applied Technical Systems April 2012 - Present
Booz Allen Hamilton November 2004 - March 2012
Convergys March 2001 - March 2004
Etensity Inc January 2000 - March 2001
INDUS Corporation August 1999 - January 2000
Skills
Java, SDLC, Agile Methodologies, Integration, SQL, Software Development, XML, Enterprise Architecture, Program Management, Web Services, Software Project...
Education
The Johns Hopkins University 2005 — 2008
Master of Business Administration (M.B.A.), Accounting and Finance
Virginia Polytechnic Institute and State University 1998 — 1999
Master's degree, Computer Science
The George Washington University 1997 — 1999
Master's Degree, Geographical Information System
Peking University 1993 — 1997
Bachelor's Degree
Laya Miller's Convergys Experience September 2007 - December 2010
Job Experienced telecommunications agent
Industry Telecommunications
Experience
Asurion October 2012 - Present
Teletech Inc. 2011 - 2011
Convergys September 2007 - December 2010
Skills
Credit Cards, technical support, Customer Service, Mentoring New Hires, Telecommunications..., Microsoft Office, Macintosh Applications, Macintosh hardware, Technical Support
Education
Argosy University 2010 — 2013
Paul Quinn College 1995 — 1999
Asurion October 2012 - Present
Teletech Inc. 2011 - 2011
Convergys September 2007 - December 2010
Skills
Credit Cards, technical support, Customer Service, Mentoring New Hires, Telecommunications..., Microsoft Office, Macintosh Applications, Macintosh hardware, Technical Support
Education
Argosy University 2010 — 2013
Paul Quinn College 1995 — 1999
samantha sandoval's Convergys Experience September 2010 - August 2011
Job customer service advisor at mister hotshine
Industry Consumer Services
Experience
mister hotshine April 2012 - Present
Convergys September 2010 - August 2011
TCIM Services March 2009 - September 2010
Education
Pima Community College 2012 — 2012
ged, ged
mister hotshine April 2012 - Present
Convergys September 2010 - August 2011
TCIM Services March 2009 - September 2010
Education
Pima Community College 2012 — 2012
ged, ged
Daynen McCarthy's Convergys Experience August 2014 - Present
Job Boner at Anderson Custom Pack
Industry Consumer Services
Experience
Convergys August 2014 - Present
Anderson Custom Pack August 2014 - Present
C.L.A.S.S. Art School 1999 - 2009
Skills
Teaching, Social Media, Public Speaking, Entrepreneurship, Event Planning, Coaching, Boning, Slaughtering, Skinning, Leadership
Education
Paradise Valley Community College
Business Administration and Management, General
Convergys August 2014 - Present
Anderson Custom Pack August 2014 - Present
C.L.A.S.S. Art School 1999 - 2009
Skills
Teaching, Social Media, Public Speaking, Entrepreneurship, Event Planning, Coaching, Boning, Slaughtering, Skinning, Leadership
Education
Paradise Valley Community College
Business Administration and Management, General
Tiffany Rhodes's Convergys Experience August 2013 - November 2013
Job Housekeeper at White Stallion Ranch
Industry Restaurants
Experience
White Stallion Ranch April 2015 - Present
Subway September 2014 - October 2014
Bruegger's Bagels April 2014 - July 2014
jcpenney November 2013 - December 2013
Convergys August 2013 - November 2013
Afni January 2013 - June 2013
Afni June 2011 - August 2012
Skills
Workforce Management, Customer Experience, Call Centers, Customer Retention, Customer Satisfaction, Customer Support, Telemarketing, Customer Service, Telephone Skills, Cashiering, Food, Data Entry, Communication, Hospitality
Education
Pima Community College 2006 — 2008
Associate of Arts (A.A.), General Studies
White Stallion Ranch April 2015 - Present
Subway September 2014 - October 2014
Bruegger's Bagels April 2014 - July 2014
jcpenney November 2013 - December 2013
Convergys August 2013 - November 2013
Afni January 2013 - June 2013
Afni June 2011 - August 2012
Skills
Workforce Management, Customer Experience, Call Centers, Customer Retention, Customer Satisfaction, Customer Support, Telemarketing, Customer Service, Telephone Skills, Cashiering, Food, Data Entry, Communication, Hospitality
Education
Pima Community College 2006 — 2008
Associate of Arts (A.A.), General Studies
Jason Salas's Convergys Experience November 2008 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2008 - Present
Convergys November 2008 - Present
Wyndham Worldwide January 2007 - May 2008
Escapes Vacations March 2005 - January 2007
MCI WorldCom September 2001 - March 2005
Education
Ozarks Technical Community College
General Education
Convergys November 2008 - Present
Convergys November 2008 - Present
Wyndham Worldwide January 2007 - May 2008
Escapes Vacations March 2005 - January 2007
MCI WorldCom September 2001 - March 2005
Education
Ozarks Technical Community College
General Education
Aaron Rumler's Convergys Experience August 2001 - November 2003
Job IT Admin at Classic Alaska Trading Company
Industry Retail
Experience
Classic Alaska Trading Company August 2010 - Present
Pima County September 2007 - February 2010
Convergys August 2001 - November 2003
Skills
Microsoft Servers, Microsoft Windows, Microsoft Office, Unix, Informix, Network Administration
Education
Pima Community College 2000 — 2002
Classic Alaska Trading Company August 2010 - Present
Pima County September 2007 - February 2010
Convergys August 2001 - November 2003
Skills
Microsoft Servers, Microsoft Windows, Microsoft Office, Unix, Informix, Network Administration
Education
Pima Community College 2000 — 2002
Raymond Frowd's Convergys Experience September 2009 - June 2010
Job Internet Professional
Industry Internet
Experience
eDiets.com 2011 - Present
Saveology.com ™ July 2010 - May 2011
Convergys September 2009 - June 2010
Skills
Expert experience with..., Experienced in chatting..., Strong verbal skills..., I am a professional..., Direct Sales, Customer Service, Sales, Call Centers
Education
Pace University-Pleasantville/Briarcliff Campus 1993 — 1997
Criminal Justice/Police Science
eDiets.com 2011 - Present
Saveology.com ™ July 2010 - May 2011
Convergys September 2009 - June 2010
Skills
Expert experience with..., Experienced in chatting..., Strong verbal skills..., I am a professional..., Direct Sales, Customer Service, Sales, Call Centers
Education
Pace University-Pleasantville/Briarcliff Campus 1993 — 1997
Criminal Justice/Police Science
Michael Kiesler's Convergys Experience October 2001 - August 2009
Job Team Manager at Sears Holdings Corporation
Industry Retail
Experience
Sears Holdings Corporation October 2011 - Present
Convergys October 2001 - August 2009
Groupsystems March 2005 - June 2006
Skills
Desktop Computers, Call Centers, Sales Management, Home Networking, Network Administration
Education
Pima Community College 2010 — 2012
Associate of Science (AS), Networking administration
Cholla High School 1997 — 2000
HS dipolma, General Studies
Sears Holdings Corporation October 2011 - Present
Convergys October 2001 - August 2009
Groupsystems March 2005 - June 2006
Skills
Desktop Computers, Call Centers, Sales Management, Home Networking, Network Administration
Education
Pima Community College 2010 — 2012
Associate of Science (AS), Networking administration
Cholla High School 1997 — 2000
HS dipolma, General Studies
Lisa Mandel's Convergys Experience November 2013 - November 2014
Job Data Entry/Customer Service
Industry Information Technology and Services
Experience
Convergys November 2013 - November 2014
CoWorx Staffing Services August 2013 - October 2013
Safeway November 2011 - August 2013
Agero, Inc. November 2010 - February 2011
APAC Customer Services May 2004 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Typing, Data Entry, Customer Service, Insurance, Research, Legal Research, Writing, Telephone Skills, Filing, Ten Key, Medical Terminology
Education
Pima Community College 2012 — 2013
Certificate, Medical Office Specialist
Pima Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Science (B.S.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Convergys November 2013 - November 2014
CoWorx Staffing Services August 2013 - October 2013
Safeway November 2011 - August 2013
Agero, Inc. November 2010 - February 2011
APAC Customer Services May 2004 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Typing, Data Entry, Customer Service, Insurance, Research, Legal Research, Writing, Telephone Skills, Filing, Ten Key, Medical Terminology
Education
Pima Community College 2012 — 2013
Certificate, Medical Office Specialist
Pima Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Southern Illinois University, Carbondale 1976 — 1980
Bachelor of Science (B.S.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Nathan Coxson's Convergys Experience 2003 - 2004
Job LANDSCAPE FOREMAN at FREDERICO'S LANDSCAPING
Industry
Experience
FREDERICO'S LANDSCAPING 2014 - Present
Sonic Drive Inn October 2011 - April 2014
GreenValley Landscaping April 2004 - October 2009
DIALOGUE MARKETING INC July 2003 - May 2005
Convergys 2003 - 2004
HUMAN VOICE February 2002 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Facebook, Social Networking, Management, Sales, Leadership, Marketing, Marketing Strategy, Customer Relations, Analytics, Hiring
Education
MISSOURI STATE UNIVERSITY 2011 — 2014
Bachelor of Science (BS) senior, Political Science and Government
Ozarks Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), General Studies
American Fork High School
FREDERICO'S LANDSCAPING 2014 - Present
Sonic Drive Inn October 2011 - April 2014
GreenValley Landscaping April 2004 - October 2009
DIALOGUE MARKETING INC July 2003 - May 2005
Convergys 2003 - 2004
HUMAN VOICE February 2002 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Facebook, Social Networking, Management, Sales, Leadership, Marketing, Marketing Strategy, Customer Relations, Analytics, Hiring
Education
MISSOURI STATE UNIVERSITY 2011 — 2014
Bachelor of Science (BS) senior, Political Science and Government
Ozarks Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), General Studies
American Fork High School
nicole woodrow's Convergys Experience August 2004 - July 2010
Job insurence agent at GEICO
Industry Insurance
Experience
GEICO August 2010 - Present
Convergys August 2004 - July 2010
Education
Pima Community College
University of Arizona
GEICO August 2010 - Present
Convergys August 2004 - July 2010
Education
Pima Community College
University of Arizona
Manuel Orduno - Eguino's Convergys Experience June 2012 - December 2012
Job Customer Service Rep at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. April 2013 - Present
Convergys June 2012 - December 2012
Afni August 2011 - June 2012
Skills
Customer Service
Education
Pima Community College
C3/CustomerContactChannels, Inc. April 2013 - Present
Convergys June 2012 - December 2012
Afni August 2011 - June 2012
Skills
Customer Service
Education
Pima Community College
Jason Shick's Convergys Experience April 2008 - July 2009
Job Delivery Driver at AutoZone
Industry Retail
Experience
AutoZone March 2015 - Present
Synergy Global Solutions April 2014 - June 2014
Insight Global March 2013 - June 2013
Express Employment Professionals October 2012 - March 2013
Lowe's Home Improvement April 2010 - July 2012
VXI Global Solutions, LLC October 2009 - March 2010
Convergys April 2008 - July 2009
Keystone Powdered Metal Company March 2007 - October 2007
Schneider National March 2005 - March 2007
Skills
Sales, Customer Service, Time Management, Logistics, Retail, Customer Satisfaction, Inventory Management, Inventory Control, Management, Recruiting
Education
Pennsylvania College of Technology 2001 — 2002
Computer Science
AutoZone March 2015 - Present
Synergy Global Solutions April 2014 - June 2014
Insight Global March 2013 - June 2013
Express Employment Professionals October 2012 - March 2013
Lowe's Home Improvement April 2010 - July 2012
VXI Global Solutions, LLC October 2009 - March 2010
Convergys April 2008 - July 2009
Keystone Powdered Metal Company March 2007 - October 2007
Schneider National March 2005 - March 2007
Skills
Sales, Customer Service, Time Management, Logistics, Retail, Customer Satisfaction, Inventory Management, Inventory Control, Management, Recruiting
Education
Pennsylvania College of Technology 2001 — 2002
Computer Science
william hayes jr's Convergys Experience December 2000 - June 2003
Job Telespection Technician at City of Toledo
Industry Government Administration
Experience
Volunteers of America May 2014 - Present
City of Toledo June 2004 - Present
Convergys December 2000 - June 2003
Toledo public schools November 2002 - March 2003
Skills
Proficient data entry,..., I also hold a Class B..., Public Speaking, Community Outreach, Nonprofits, Customer Service, Fundraising, Microsoft Office, Investigation, Training, Coaching, Policy, Leadership, Program Development, Law Enforcement, Event Planning, Criminal Justice
Education
Owens Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), criminal justice
University of Toledo 1997 — 2001
criminal justice
Robert S Rogers High School 1992 — 1996
Volunteers of America May 2014 - Present
City of Toledo June 2004 - Present
Convergys December 2000 - June 2003
Toledo public schools November 2002 - March 2003
Skills
Proficient data entry,..., I also hold a Class B..., Public Speaking, Community Outreach, Nonprofits, Customer Service, Fundraising, Microsoft Office, Investigation, Training, Coaching, Policy, Leadership, Program Development, Law Enforcement, Event Planning, Criminal Justice
Education
Owens Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), criminal justice
University of Toledo 1997 — 2001
criminal justice
Robert S Rogers High School 1992 — 1996
Clarissa Valenzuela's Convergys Experience April 2012 - June 2012
Job Customer Service at LivingSocial
Industry Marketing and Advertising
Experience
LivingSocial September 2012 - July 2014
APAC Customer Services July 2012 - September 2012
Convergys April 2012 - June 2012
C3 October 2011 - March 2012
Tru lite Skylights August 2009 - August 2011
Skills
Problem Solving, Goal Setting, Empathy, Teamwork, Communication, Customer Awareness, IT skills, POS, Cash Handling Experience, Customer Service, Friendly Personality, Close Attention to..., Adaptability
Education
Pima Community College 2009 — 2011
S.T.A.R Academic High School 2008 — 2009
LivingSocial September 2012 - July 2014
APAC Customer Services July 2012 - September 2012
Convergys April 2012 - June 2012
C3 October 2011 - March 2012
Tru lite Skylights August 2009 - August 2011
Skills
Problem Solving, Goal Setting, Empathy, Teamwork, Communication, Customer Awareness, IT skills, POS, Cash Handling Experience, Customer Service, Friendly Personality, Close Attention to..., Adaptability
Education
Pima Community College 2009 — 2011
S.T.A.R Academic High School 2008 — 2009
Sage Wilson's Convergys Experience 2012 - 2013
Job Customer Service Advocate at OptumRX
Industry Hospital & Health Care
Dustin Leighanne Phipps's Convergys Experience August 2011 - Present
Job Associate Trainer/Work at Home at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2011 - Present
Education
Ozarks Technical Community College 2014 — 2015
Associate of Arts (A.A.), Elementary Education
Convergys August 2011 - Present
Education
Ozarks Technical Community College 2014 — 2015
Associate of Arts (A.A.), Elementary Education
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT