Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Jon Sandheinrich Jon Sandheinrich's Convergys Experience August 2011 - January 2013
Job Machinist at Vermont Indexable Tooling Inc
Industry Machinery
Experience
Vermont Indexable Tooling Inc March 2015 - Present
Ranken Technical College August 2014 - Present
Schnucks January 2013 - July 2014
Convergys August 2011 - January 2013
CCBill July 2008 - August 2010
CCBill October 2007 - July 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Software Documentation, Windows 7, Troubleshooting, Computer Hardware, Microsoft Office, Team Leadership, Windows, HTML, Team Management, Quality Assurance, Teamwork
Education
Ranken Technical College 2013 — 2015
Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
University of Advancing Technology 2003 — 2007
Game Design
Vermont Indexable Tooling Inc March 2015 - Present
Ranken Technical College August 2014 - Present
Schnucks January 2013 - July 2014
Convergys August 2011 - January 2013
CCBill July 2008 - August 2010
CCBill October 2007 - July 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Software Documentation, Windows 7, Troubleshooting, Computer Hardware, Microsoft Office, Team Leadership, Windows, HTML, Team Management, Quality Assurance, Teamwork
Education
Ranken Technical College 2013 — 2015
Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
University of Advancing Technology 2003 — 2007
Game Design
Jana (Stubbs) Strain Jana (Stubbs) Strain's Convergys Experience January 2006 - April 2008
Job Finance Analyst at ServiceSource
Industry Marketing and Advertising
Experience
ServiceSource August 2014 - Present
Acxiom May 2008 - January 2014
Convergys January 2006 - April 2008
Ball Corporation July 2005 - January 2006
BearingPoint June 2004 - July 2005
Lockheed Martin July 2002 - June 2004
Lockheed Martin July 2000 - July 2002
Skills
Teaching, Photoshop, HTML, Negotiation, Editing, C++, C, Java, Social Media, Event Planning, Access, Team Leadership, Finance, Data Analysis, Analysis, Leadership, Forecasting, Management, Training, Financial Analysis, Financial Reporting, Business Development, Accounting, Auditing, Sarbanes-Oxley Act, Time Management, Proposal Writing, Internal Controls, Pricing, Internal Audit, Strategic Financial..., Databases, Financial Forecasting, New Business Development, Cash Flow, Corporate Finance, Teamwork, Consolidation, Project Planning, Consulting, P&L, Variance Analysis, Invoicing, Cost Accounting, Managerial Finance, Process Improvement, US GAAP, General Ledger, Fixed Assets, Sarbanes-Oxley
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Accounting
Regis University 1996 — 2000
Bachelor of Business Administration (BBA), Accounting
ServiceSource August 2014 - Present
Acxiom May 2008 - January 2014
Convergys January 2006 - April 2008
Ball Corporation July 2005 - January 2006
BearingPoint June 2004 - July 2005
Lockheed Martin July 2002 - June 2004
Lockheed Martin July 2000 - July 2002
Skills
Teaching, Photoshop, HTML, Negotiation, Editing, C++, C, Java, Social Media, Event Planning, Access, Team Leadership, Finance, Data Analysis, Analysis, Leadership, Forecasting, Management, Training, Financial Analysis, Financial Reporting, Business Development, Accounting, Auditing, Sarbanes-Oxley Act, Time Management, Proposal Writing, Internal Controls, Pricing, Internal Audit, Strategic Financial..., Databases, Financial Forecasting, New Business Development, Cash Flow, Corporate Finance, Teamwork, Consolidation, Project Planning, Consulting, P&L, Variance Analysis, Invoicing, Cost Accounting, Managerial Finance, Process Improvement, US GAAP, General Ledger, Fixed Assets, Sarbanes-Oxley
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Accounting
Regis University 1996 — 2000
Bachelor of Business Administration (BBA), Accounting
Bob Loy Bob Loy's Convergys Experience September 2012 - August 2013
Job English Language Arts Teacher 612
Industry Primary/Secondary Education
Experience
Newport News Public Schools Global Shipping TeameBayOctober 2013 - May 2014
eBay Inc September 2013 - May 2014
Convergys September 2012 - August 2013
US Navy October 2007 - October 2010
US Navy November 2002 - October 2007
Caraustar 1995 - 2000
Richman and Richman 1991 - 1993
Diver's Realm 1984 - 1990
Skills
International Logistics, Logistics Management, Employee Training, Training Delivery, Quality Assurance, Military, Microsoft Office, Military Operations, Military Experience, Navy, DoD, Microsoft Word, Microsoft Excel, Microsoft Access, MIcrosoft Office 2013, Customer Service..., Internet Support, Computer Hardware..., Linux Kernel, Microsoft PowerPoint, Lean Six Sigma..., Logistics, Military Logistics, Operational Planning, Construction, Training, Customer Service, Computer Hardware, PowerPoint, Management
Education
Regent University 2014 — 2015
MAED
Utah state university 2010 — 2014
Bachelor of Science (BS), Interdisciplinary Studies
Newport News Public Schools Global Shipping TeameBayOctober 2013 - May 2014
eBay Inc September 2013 - May 2014
Convergys September 2012 - August 2013
US Navy October 2007 - October 2010
US Navy November 2002 - October 2007
Caraustar 1995 - 2000
Richman and Richman 1991 - 1993
Diver's Realm 1984 - 1990
Skills
International Logistics, Logistics Management, Employee Training, Training Delivery, Quality Assurance, Military, Microsoft Office, Military Operations, Military Experience, Navy, DoD, Microsoft Word, Microsoft Excel, Microsoft Access, MIcrosoft Office 2013, Customer Service..., Internet Support, Computer Hardware..., Linux Kernel, Microsoft PowerPoint, Lean Six Sigma..., Logistics, Military Logistics, Operational Planning, Construction, Training, Customer Service, Computer Hardware, PowerPoint, Management
Education
Regent University 2014 — 2015
MAED
Utah state university 2010 — 2014
Bachelor of Science (BS), Interdisciplinary Studies
Destiny Long Destiny Long's Convergys Experience June 2014 - December 2014
Job Sales Representative at Wayfair.com
Industry Retail
Experience
Wayfair.com May 2015 - Present
Wayfair.com January 2015 - May 2015
Convergys June 2014 - December 2014
Walmart May 2013 - June 2014
Education
Rocky Mountain College of Art + Design (RMCAD) 2014 — 2017
Bachelor of Arts (BA), Commercial Photography
Wayfair.com May 2015 - Present
Wayfair.com January 2015 - May 2015
Convergys June 2014 - December 2014
Walmart May 2013 - June 2014
Education
Rocky Mountain College of Art + Design (RMCAD) 2014 — 2017
Bachelor of Arts (BA), Commercial Photography
Bruce D. Bayne Bruce D. Bayne's Convergys Experience October 2010 - January 2013
Job Customer Service Leader Office Manager
Industry Accounting
Experience
H&R Block December 2013 - Present
Randstad USA March 2013 - September 2013
Convergys October 2010 - January 2013
Intuit September 2009 - April 2010
ICon Professional Services May 2009 - September 2009
Intuit February 2008 - October 2008
Intuit February 2005 - February 2008
The Shoe House, Inc. May 2002 - February 2005
FedEx January 1994 - January 2000
Education
Advanced Leadership Courses
H&R Block Tax Training and Management Skills 2013 — 2015
Certified Tax Advisor / Instructor, Tax Prep and Management
Regis University
Pikes Peak Community College
University of Arizona, Eller College of Management 2014 — 2014
Certificate in Small Business Management
H&R Block December 2013 - Present
Randstad USA March 2013 - September 2013
Convergys October 2010 - January 2013
Intuit September 2009 - April 2010
ICon Professional Services May 2009 - September 2009
Intuit February 2008 - October 2008
Intuit February 2005 - February 2008
The Shoe House, Inc. May 2002 - February 2005
FedEx January 1994 - January 2000
Education
Advanced Leadership Courses
H&R Block Tax Training and Management Skills 2013 — 2015
Certified Tax Advisor / Instructor, Tax Prep and Management
Regis University
Pikes Peak Community College
University of Arizona, Eller College of Management 2014 — 2014
Certificate in Small Business Management
Colleen Coates, CHRP CCP Colleen Coates, CHRP CCP's Convergys Experience 2007 - 2008
Job Senior Leader (Director), Talent Acquisition & Total Compensation at Princess Auto Ltd.
Industry Retail
Experience
Princess Auto Ltd. October 2014 - Present
Human Resource Management Association of Manitoba October 2013 - October 2014
People First HR Services November 2009 - September 2014
Human Resource Management Association of Manitoba November 2012 - October 2013
Human Resource Management Association of Manitoba June 2011 - October 2012
People First HR Services 2008 - November 2009
Convergys 2007 - 2008
Convergys CMG Canada 2006 - 2007
The Dufresne Group 2004 - 2006
The North West Company 1985 - 2004
Skills
Compensation & Benefit, Executive Pay, Compensation Structure..., Deferred Compensation, Performance Management, Certified Compensation..., Job Descriptions, Job Evaluation, Incentive Programs, Employee Engagement, Employee Relations, Public Speaking, Communication, Non-profits, Total Rewards, Salary Review, HRIS, Compensation Structures, Training, HR Consulting, Coaching, Human Resources, HR Policies, Job Analysis, Succession Planning, Talent Management, Salary, Onboarding, Employee Benefits, Organizational Design, Management, Personnel Management, Nonprofits, Recruiting, Leadership, Strategic Planning, Talent Acquisition, Compensation Strategies
Education
University of Manitoba 1993 — 1996
Human Resources
Red River College
Business Administration & Human Resources
St. James Collegiate
Business & Marketing
Stevenson-Britannia
Princess Auto Ltd. October 2014 - Present
Human Resource Management Association of Manitoba October 2013 - October 2014
People First HR Services November 2009 - September 2014
Human Resource Management Association of Manitoba November 2012 - October 2013
Human Resource Management Association of Manitoba June 2011 - October 2012
People First HR Services 2008 - November 2009
Convergys 2007 - 2008
Convergys CMG Canada 2006 - 2007
The Dufresne Group 2004 - 2006
The North West Company 1985 - 2004
Skills
Compensation & Benefit, Executive Pay, Compensation Structure..., Deferred Compensation, Performance Management, Certified Compensation..., Job Descriptions, Job Evaluation, Incentive Programs, Employee Engagement, Employee Relations, Public Speaking, Communication, Non-profits, Total Rewards, Salary Review, HRIS, Compensation Structures, Training, HR Consulting, Coaching, Human Resources, HR Policies, Job Analysis, Succession Planning, Talent Management, Salary, Onboarding, Employee Benefits, Organizational Design, Management, Personnel Management, Nonprofits, Recruiting, Leadership, Strategic Planning, Talent Acquisition, Compensation Strategies
Education
University of Manitoba 1993 — 1996
Human Resources
Red River College
Business Administration & Human Resources
St. James Collegiate
Business & Marketing
Stevenson-Britannia
Diane Majrouh Diane Majrouh's Convergys Experience November 2012 - Present
Job Specialist Talent AcquisitionHuman Resources at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2012 - Present
Community Mental Health Center February 2009 - November 2012
Gardens Alive January 2008 - April 2008
America Display, Inc January 2000 - December 2007
Skills
Human Resources, Customer Service, Applicant Tracking..., Onboarding, Talent Acquisition, Employee Engagement, Recruiting, Team Building, Call Centers, Talent Management, Employee Relations, Leadership, Management, Performance Management, Training
Education
South Dearborn High School 1995 — 1999
Robert Morris College
Bachelor of Arts (BA), Graphic Design /Web Design
Convergys November 2012 - Present
Community Mental Health Center February 2009 - November 2012
Gardens Alive January 2008 - April 2008
America Display, Inc January 2000 - December 2007
Skills
Human Resources, Customer Service, Applicant Tracking..., Onboarding, Talent Acquisition, Employee Engagement, Recruiting, Team Building, Call Centers, Talent Management, Employee Relations, Leadership, Management, Performance Management, Training
Education
South Dearborn High School 1995 — 1999
Robert Morris College
Bachelor of Arts (BA), Graphic Design /Web Design
Andrea Hardy Andrea Hardy's Convergys Experience June 2001 - March 2002
Job Purchasing & Inventory Manager at Southern Comfort Mechanical Inc.
Industry Logistics and Supply Chain
Experience
Southern Comfort Mechanical Inc. September 2014 - Present
Atlas Graham July 2013 - March 2014
Russel Metals March 2012 - June 2013
Induspac Inc. July 2011 - March 2012
Induspac Inc. December 2010 - July 2011
Induspac Inc. October 2009 - December 2010
Induspac Inc. May 2006 - October 2009
The Victorian Order of Nurses October 2005 - March 2006
LIRA Web Designs July 2002 - September 2005
Convergys June 2001 - March 2002
Skills
Purchasing, Procurement, Strategic Sourcing, Inventory Control, Logistics, Inventory Management, Supply Chain, Continuous Improvement, MRP, Materials Management, Negotiation, Supply Chain Management, Lean Manufacturing, Production Planning, Strategic Planning, 5S, Manufacturing, ERP, Sourcing, Team Building, Packaging, Process Improvement, Logistics Management, Change Management, Global Sourcing, Operations Management, Supply Management, Team Leadership, Strategy, Management, Supplier Development, Budgets, Supplier Evaluation, Pricing, Customer Service, Forecasting, Warehousing, Contract Negotiation, New Business Development
Education
Red River College 2014 — 2016
Business Analysis - In Progress, Business Analysis
University of Manitoba 2012 — 2013
Bachelor of Arts (B.A.), Management Courses
University of Manitoba 1995 — 2001
Bachelor of Arts (B.A.), Psychology
Southern Comfort Mechanical Inc. September 2014 - Present
Atlas Graham July 2013 - March 2014
Russel Metals March 2012 - June 2013
Induspac Inc. July 2011 - March 2012
Induspac Inc. December 2010 - July 2011
Induspac Inc. October 2009 - December 2010
Induspac Inc. May 2006 - October 2009
The Victorian Order of Nurses October 2005 - March 2006
LIRA Web Designs July 2002 - September 2005
Convergys June 2001 - March 2002
Skills
Purchasing, Procurement, Strategic Sourcing, Inventory Control, Logistics, Inventory Management, Supply Chain, Continuous Improvement, MRP, Materials Management, Negotiation, Supply Chain Management, Lean Manufacturing, Production Planning, Strategic Planning, 5S, Manufacturing, ERP, Sourcing, Team Building, Packaging, Process Improvement, Logistics Management, Change Management, Global Sourcing, Operations Management, Supply Management, Team Leadership, Strategy, Management, Supplier Development, Budgets, Supplier Evaluation, Pricing, Customer Service, Forecasting, Warehousing, Contract Negotiation, New Business Development
Education
Red River College 2014 — 2016
Business Analysis - In Progress, Business Analysis
University of Manitoba 2012 — 2013
Bachelor of Arts (B.A.), Management Courses
University of Manitoba 1995 — 2001
Bachelor of Arts (B.A.), Psychology
Calvin Allen Calvin Allen's Convergys Experience August 2007 - February 2008
Job Customer Service Representative at BMO Harris Bank
Industry Restaurants
Experience
BMO Harris Bank February 2014 - Present
Qdoba Restaurant Corporation May 2011 - May 2014
Convergys August 2007 - February 2008
Lion's Choice Restaurant October 2001 - October 2007
Skills
Organization, Customer Service, Cash Handling Experience, Management, Food & Beverage, TCP/IP, Email, HTML, Computer Hardware, Troubleshooting, Customer Satisfaction, Time Management, Teamwork, Networking, Technical Support, Sales
Education
Ranken Technical College 2003 — 2007
Associates Degree, Computer Systems Networking and Telecommunications
BMO Harris Bank February 2014 - Present
Qdoba Restaurant Corporation May 2011 - May 2014
Convergys August 2007 - February 2008
Lion's Choice Restaurant October 2001 - October 2007
Skills
Organization, Customer Service, Cash Handling Experience, Management, Food & Beverage, TCP/IP, Email, HTML, Computer Hardware, Troubleshooting, Customer Satisfaction, Time Management, Teamwork, Networking, Technical Support, Sales
Education
Ranken Technical College 2003 — 2007
Associates Degree, Computer Systems Networking and Telecommunications
Devi (Jaspal) Rai Devi (Jaspal) Rai's Convergys Experience April 2005 - March 2007
Job Partner Account Manager US Cables
Industry Telecommunications
Experience
Juniper Networks August 2015 - Present
MegaPath November 2014 - August 2015
MegaPath January 2014 - November 2014
ADVODA November 2012 - November 2013
Intelisys July 2012 - November 2012
Liquid Networx December 2009 - May 2012
Intelisys March 2007 - November 2009
Convergys April 2005 - March 2007
Qwest May 2004 - April 2005
Qwest February 2002 - May 2004
Skills
Telecommunications, Call Center, Customer Relations, Contract Negotiations, Strategic Planning, Process Improvement, Customer Service, Vendor Management, Operations Management, Budgeting, Business Strategy, P&L Management, Vendor Relations, Service Delivery, Professional Services, Wireless, Business Analysis, Problem Solving, Managed Services, Excel, Outsourcing, Microsoft Excel, Contract Negotiation, Budgets, CRM, Call Centers, Sales Operations, Customer Satisfaction, Business Development, Project Management, Leadership, Program Management, Management Consulting, Telephony, Co-location, Strategic Partnerships, Unified Communications, VoIP, Solution Selling, Ethernet, Start-ups, MPLS, Strategy, SIP Trunking, Data Center, Direct Sales, Team Management, Business Planning, Networking, Cloud Computing
Education
Richmond, The American International University in London 1991 — 1994
BBA, Economics and Management
Juniper Networks August 2015 - Present
MegaPath November 2014 - August 2015
MegaPath January 2014 - November 2014
ADVODA November 2012 - November 2013
Intelisys July 2012 - November 2012
Liquid Networx December 2009 - May 2012
Intelisys March 2007 - November 2009
Convergys April 2005 - March 2007
Qwest May 2004 - April 2005
Qwest February 2002 - May 2004
Skills
Telecommunications, Call Center, Customer Relations, Contract Negotiations, Strategic Planning, Process Improvement, Customer Service, Vendor Management, Operations Management, Budgeting, Business Strategy, P&L Management, Vendor Relations, Service Delivery, Professional Services, Wireless, Business Analysis, Problem Solving, Managed Services, Excel, Outsourcing, Microsoft Excel, Contract Negotiation, Budgets, CRM, Call Centers, Sales Operations, Customer Satisfaction, Business Development, Project Management, Leadership, Program Management, Management Consulting, Telephony, Co-location, Strategic Partnerships, Unified Communications, VoIP, Solution Selling, Ethernet, Start-ups, MPLS, Strategy, SIP Trunking, Data Center, Direct Sales, Team Management, Business Planning, Networking, Cloud Computing
Education
Richmond, The American International University in London 1991 — 1994
BBA, Economics and Management
Regena Coleman Regena Coleman's Convergys Experience October 2011 - July 2015
Job Talent Acquisition Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services July 2015 - Present
Convergys October 2011 - July 2015
Recruiter Home Agent September 2007 - October 2011
Skills
Talent Acquisition, Applicant Tracking..., Screening, Technical Recruiting, Onboarding, Taleo, Employee Relations, HRIS, Benefits Negotiation, Recruiting, Talent Management, Internet Recruiting, Performance Management, Sourcing, Employee Engagement, College Recruiting, Human Resources, Employee Referral..., Screening Resumes, Job Fairs, Management, Hiring, Temporary Placement, Interviews
Education
Rice University
Bachelor of Applied Science (B.A.Sc.), Managerial Studies/Accounting/Economics
Rice University
Bachelor of Applied Science (B.A.Sc.), Psychology
Rice University
Bachelor of Arts (B.A.), Sociology
Rice University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Sutherland Global Services July 2015 - Present
Convergys October 2011 - July 2015
Recruiter Home Agent September 2007 - October 2011
Skills
Talent Acquisition, Applicant Tracking..., Screening, Technical Recruiting, Onboarding, Taleo, Employee Relations, HRIS, Benefits Negotiation, Recruiting, Talent Management, Internet Recruiting, Performance Management, Sourcing, Employee Engagement, College Recruiting, Human Resources, Employee Referral..., Screening Resumes, Job Fairs, Management, Hiring, Temporary Placement, Interviews
Education
Rice University
Bachelor of Applied Science (B.A.Sc.), Managerial Studies/Accounting/Economics
Rice University
Bachelor of Applied Science (B.A.Sc.), Psychology
Rice University
Bachelor of Arts (B.A.), Sociology
Rice University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Danielle Fiola-Robles Danielle Fiola-Robles's Convergys Experience 1998 - 2000
Job Release Management Coordinator at Wawanesa Insurance
Industry Insurance
Experience
Wawanesa Insurance August 2013 - Present
Wawanesa Insurance November 2011 - August 2012
Wawanesa Insurance September 2008 - November 2011
Great-West Life 2006 - 2008
Great-West Life 2002 - 2006
Investors Group Financial Services Inc. 2000 - 2002
Convergys 1998 - 2000
Skills
Change Management, ITIL, Incident Management, Service Desk, Technical Support, Release Management, Configuration Management, Software Asset..., IT Service Management, Requirements Gathering, Software Documentation, Business Analysis, Requirements Analysis, Information Technology, SDLC, Business Process
Education
Global Knowledge
ITIL® Service Capability: Release, Control, and Validation
University of Manitoba - Continuing Education Division
Network Administrator Program
Red River College
Information Systems Programmer Analyst – Partial Completion
Collège universitaire de Saint-Boniface
Wawanesa Insurance August 2013 - Present
Wawanesa Insurance November 2011 - August 2012
Wawanesa Insurance September 2008 - November 2011
Great-West Life 2006 - 2008
Great-West Life 2002 - 2006
Investors Group Financial Services Inc. 2000 - 2002
Convergys 1998 - 2000
Skills
Change Management, ITIL, Incident Management, Service Desk, Technical Support, Release Management, Configuration Management, Software Asset..., IT Service Management, Requirements Gathering, Software Documentation, Business Analysis, Requirements Analysis, Information Technology, SDLC, Business Process
Education
Global Knowledge
ITIL® Service Capability: Release, Control, and Validation
University of Manitoba - Continuing Education Division
Network Administrator Program
Red River College
Information Systems Programmer Analyst – Partial Completion
Collège universitaire de Saint-Boniface
chad janquart chad janquart's Convergys Experience November 2013 - October 2014
Job Cellcom Customer Care Representative
Industry Information Technology and Services
Experience
Cellcom October 2014 - Present
Convergys November 2013 - October 2014
Clarion Hotel-Green Bay February 2002 - October 2013
BayCare Clinic July 2012 - December 2012
Skills
Troubleshooting, Software Installation, Disaster Recovery, Switches, Hardware
Education
Rasmussen College-Wisconsin 2010 — 2012
AAS: Information Systems Management with specialization in Network Administration, Management of Information Systems, GPA: 3.54
Cellcom October 2014 - Present
Convergys November 2013 - October 2014
Clarion Hotel-Green Bay February 2002 - October 2013
BayCare Clinic July 2012 - December 2012
Skills
Troubleshooting, Software Installation, Disaster Recovery, Switches, Hardware
Education
Rasmussen College-Wisconsin 2010 — 2012
AAS: Information Systems Management with specialization in Network Administration, Management of Information Systems, GPA: 3.54
John Speelman John Speelman's Convergys Experience January 2000 - November 2005
Job Con Chair at Keycon Science Fiction Convention
Industry Retail
Experience
Keycon Science Fiction Convention January 2014 - Present
Bear's Den Book Collector Services January 2007 - Present
Keycon Science Fiction Convention June 2008 - May 2014
RCSCC CRUSADER 2012 - 2013
Keycon Science Fiction Convention May 1993 - May 2009
Keycon Science fiction Convention January 2006 - May 2006
Convergys January 2000 - November 2005
Keycon Science Fiction Convention March 1998 - May 1998
Keycon Science Fiction Convention June 1994 - 1995
Keycon Science Fiction Convention 1990 - 1991
Skills
Public Relations, Event Management, Project Planning, Team Leadership, Sales Management, Inventory Management, Marketing Strategy, Coaching, Marketing, New Business Development, Retail, Leadership, Microsoft Excel, Advertising, Customer Service, Social Media, Public Speaking, Microsoft Office, Research, Editing, Management, Social Networking, Budgets, Strategic Planning, Troubleshooting, Problem Solving, Training, Blogging, Creative Writing
Education
Herzing College Winnipeg, MB 1998 — 1999
Business Application Specialist, Basic Accounting, Word Processing, spreadsheets, database operations
Red River College 1974 — 1978
Diploma, Biochemical Technology, Biochemistry and related sciences
Keycon Science Fiction Convention January 2014 - Present
Bear's Den Book Collector Services January 2007 - Present
Keycon Science Fiction Convention June 2008 - May 2014
RCSCC CRUSADER 2012 - 2013
Keycon Science Fiction Convention May 1993 - May 2009
Keycon Science fiction Convention January 2006 - May 2006
Convergys January 2000 - November 2005
Keycon Science Fiction Convention March 1998 - May 1998
Keycon Science Fiction Convention June 1994 - 1995
Keycon Science Fiction Convention 1990 - 1991
Skills
Public Relations, Event Management, Project Planning, Team Leadership, Sales Management, Inventory Management, Marketing Strategy, Coaching, Marketing, New Business Development, Retail, Leadership, Microsoft Excel, Advertising, Customer Service, Social Media, Public Speaking, Microsoft Office, Research, Editing, Management, Social Networking, Budgets, Strategic Planning, Troubleshooting, Problem Solving, Training, Blogging, Creative Writing
Education
Herzing College Winnipeg, MB 1998 — 1999
Business Application Specialist, Basic Accounting, Word Processing, spreadsheets, database operations
Red River College 1974 — 1978
Diploma, Biochemical Technology, Biochemistry and related sciences
Jacey Bell's Convergys Experience May 2010 - January 2011
Job Wind Technician II at NextEra Energy Resources
Industry Renewables & Environment
Experience
NextEra Energy, Inc. February 2015 - Present
NextEra Energy Resources September 2014 - February 2015
Airway Services April 2014 - September 2014
Sky Climber, LLC January 2014 - April 2014
UpWind Solutions, Inc. April 2013 - November 2013
Clipper Windpower May 2012 - March 2013
IBM September 2011 - May 2012
Convergys May 2010 - January 2011
Skills
Electricians, Wind, Wind Turbines, Electrical..., SAP, Turbines, Microsoft Office, Logistics, Alternative Energy, Renewable Energy, Power Generation, Customer Satisfaction, Inspection, Maintenance, Energy, Procurement, Problem Solving, Wiring Diagrams, Composites, Hydraulics, Maintenance & Repair, Electricity, Maintainance, Computers, Data Entry, Safety Practices, Warehousing, Forklift Operator, Lean Manufacturing, Quality Assurance, Mechanisms, Networking Protocol, Networking Solutions, Auditing, hydraulic diagnosis, Material Analysis, Shipping & Recieving, Troubleshooting, Engineering, Generators, Solar Energy, Energy Efficiency, Power Plants, Contract Management, Project Management, Customer Service, Management, Project Planning
Education
Redstone College 2011 — 2012
Associate's degree, Wind Energy Technology
NextEra Energy, Inc. February 2015 - Present
NextEra Energy Resources September 2014 - February 2015
Airway Services April 2014 - September 2014
Sky Climber, LLC January 2014 - April 2014
UpWind Solutions, Inc. April 2013 - November 2013
Clipper Windpower May 2012 - March 2013
IBM September 2011 - May 2012
Convergys May 2010 - January 2011
Skills
Electricians, Wind, Wind Turbines, Electrical..., SAP, Turbines, Microsoft Office, Logistics, Alternative Energy, Renewable Energy, Power Generation, Customer Satisfaction, Inspection, Maintenance, Energy, Procurement, Problem Solving, Wiring Diagrams, Composites, Hydraulics, Maintenance & Repair, Electricity, Maintainance, Computers, Data Entry, Safety Practices, Warehousing, Forklift Operator, Lean Manufacturing, Quality Assurance, Mechanisms, Networking Protocol, Networking Solutions, Auditing, hydraulic diagnosis, Material Analysis, Shipping & Recieving, Troubleshooting, Engineering, Generators, Solar Energy, Energy Efficiency, Power Plants, Contract Management, Project Management, Customer Service, Management, Project Planning
Education
Redstone College 2011 — 2012
Associate's degree, Wind Energy Technology
Stephanie Rizzo Stephanie Rizzo's Convergys Experience January 2006 - January 2007
Job Experienced Business Professional
Industry Executive Office
Experience
Trimble Navigation September 2008 - January 2011
Convergys January 2006 - January 2007
Employers Unity September 2002 - December 2005
Skills
Travel Arrangements, Lotus Notes, PowerPoint, Trade Shows, Data Analysis, SharePoint, Oracle, Microsoft Office, Microsoft Excel, Sales, Project Management, Management, Call Centers, Billing Process, Client Billing, Customer Service, Process Scheduler, Sales Management, Training, Team Leadership, Program Management, Leadership, Outlook
Education
Regis University 2005 — 2007
MBA, Business Administration and Management, General
University of Colorado Denver 1997 — 2000
B.S., Business Administration
Trimble Navigation September 2008 - January 2011
Convergys January 2006 - January 2007
Employers Unity September 2002 - December 2005
Skills
Travel Arrangements, Lotus Notes, PowerPoint, Trade Shows, Data Analysis, SharePoint, Oracle, Microsoft Office, Microsoft Excel, Sales, Project Management, Management, Call Centers, Billing Process, Client Billing, Customer Service, Process Scheduler, Sales Management, Training, Team Leadership, Program Management, Leadership, Outlook
Education
Regis University 2005 — 2007
MBA, Business Administration and Management, General
University of Colorado Denver 1997 — 2000
B.S., Business Administration
Jo Broslawik Jo Broslawik's Convergys Experience May 2013 - November 2013
Job Sr. Team Manager Corporate Vendor Management at Charles Schwab
Industry Information Technology and Services
Experience
Charles Schwab February 2014 - Present
Convergys May 2013 - November 2013
Experienced IT Professional With Background In Global Operations April 2012 - April 2013
Amadeus Consulting January 2012 - March 2012
HOV Services April 2010 - June 2011
Equifax April 2000 - March 2010
The Polk Company May 1995 - April 2000
Skills
Process Improvement &..., BPO, Business Process..., Outsourcing, Operations Management, Business Analysis, CRM, Program Management, Call Center, Team Leadership, Business Process, Strategic Planning, Account Management, Change Management, Vendor Management, Document Imaging, Document Management, Process Improvement, Business Intelligence, Call Centers, Strategy, Enterprise Software, Integration, Strategic Partnerships, Leadership, E-commerce, Agile Methodologies, Management, Software Development, SaaS, Project Planning, Market Research, Analytics, Cross-functional Team..., Resource Management, IT Strategy, Start-ups, Business Development, Product Management, Salesforce.com, Lead Generation, Solution Selling, Cloud Computing, Team Management, Consulting
Education
Regis University 2001 — 2007
MSCIT, Systems Engineering
Regis University 1993 — 1996
MBA, International Business
Regis University
BS, Business Administration and Economics
Charles Schwab February 2014 - Present
Convergys May 2013 - November 2013
Experienced IT Professional With Background In Global Operations April 2012 - April 2013
Amadeus Consulting January 2012 - March 2012
HOV Services April 2010 - June 2011
Equifax April 2000 - March 2010
The Polk Company May 1995 - April 2000
Skills
Process Improvement &..., BPO, Business Process..., Outsourcing, Operations Management, Business Analysis, CRM, Program Management, Call Center, Team Leadership, Business Process, Strategic Planning, Account Management, Change Management, Vendor Management, Document Imaging, Document Management, Process Improvement, Business Intelligence, Call Centers, Strategy, Enterprise Software, Integration, Strategic Partnerships, Leadership, E-commerce, Agile Methodologies, Management, Software Development, SaaS, Project Planning, Market Research, Analytics, Cross-functional Team..., Resource Management, IT Strategy, Start-ups, Business Development, Product Management, Salesforce.com, Lead Generation, Solution Selling, Cloud Computing, Team Management, Consulting
Education
Regis University 2001 — 2007
MSCIT, Systems Engineering
Regis University 1993 — 1996
MBA, International Business
Regis University
BS, Business Administration and Economics
Margo Kidd's Convergys Experience December 2008 - February 2010
Job SAP HCM Functional Specialist at MillerCoors
Industry Computer Software
Experience
MillerCoors November 2011 - Present
Alberto Culver June 2010 - July 2011
Convergys December 2008 - February 2010
Newmerix February 2008 - October 2008
Wrigley May 2002 - March 2008
Quaker Oats October 2000 - May 2002
Andersen Consulting July 1997 - September 2000
Skills
SAP R/3, SAP, Consulting, SAP ERP, ABAP, SAP HR, SD, SAP Portal, SDLC, IDOC, Program Management, Change Management, HRIS, Software Documentation, Materials Management, PeopleSoft, Human Resources, Project Planning, Personnel Management, ERP, Testing, SAP Implementation, Payroll, Outsourcing, Business Intelligence, ESS, SAP FI, Process Improvement, Business Process, Quality Assurance
Education
Purdue University 1993 — 1997
Bachelor's, Chemical Engineering
MillerCoors November 2011 - Present
Alberto Culver June 2010 - July 2011
Convergys December 2008 - February 2010
Newmerix February 2008 - October 2008
Wrigley May 2002 - March 2008
Quaker Oats October 2000 - May 2002
Andersen Consulting July 1997 - September 2000
Skills
SAP R/3, SAP, Consulting, SAP ERP, ABAP, SAP HR, SD, SAP Portal, SDLC, IDOC, Program Management, Change Management, HRIS, Software Documentation, Materials Management, PeopleSoft, Human Resources, Project Planning, Personnel Management, ERP, Testing, SAP Implementation, Payroll, Outsourcing, Business Intelligence, ESS, SAP FI, Process Improvement, Business Process, Quality Assurance
Education
Purdue University 1993 — 1997
Bachelor's, Chemical Engineering
Eric Lupardus Eric Lupardus's Convergys Experience October 2007 - August 2010
Job Frm. International and Government Programs Coordinator at The Leadership institute
Industry Human Resources
Experience
The Leadership institute February 2014 - May 2014
Regent University Conservative Union (RUCU) August 2012 - January 2014
Set Free: Now! January 2013 - December 2013
Regent University Council of Graduate Students January 2013 - December 2013
Congressman Scott Rigell's District Office August 2012 - December 2012
Invacare August 2011 - May 2012
Convergys October 2007 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Spanish, Fundraising, Account Management, Sales Management, Sales, Medical Devices, Leadership, Nonprofits
Education
Regent University 2012 — 2014
Master of Public Administration (MPA), 3.95 GPA
International School of Fundraising- London, UK 2013 — 2013
Certificate of Study, Direct Mail Fundraising and Major Donors
Southern Illinois University, Edwardsville 2006 — 2010
Bachelor of Arts (B.A.), Political Science and Government / Spanish, 3.86 GPA
The Leadership institute February 2014 - May 2014
Regent University Conservative Union (RUCU) August 2012 - January 2014
Set Free: Now! January 2013 - December 2013
Regent University Council of Graduate Students January 2013 - December 2013
Congressman Scott Rigell's District Office August 2012 - December 2012
Invacare August 2011 - May 2012
Convergys October 2007 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Spanish, Fundraising, Account Management, Sales Management, Sales, Medical Devices, Leadership, Nonprofits
Education
Regent University 2012 — 2014
Master of Public Administration (MPA), 3.95 GPA
International School of Fundraising- London, UK 2013 — 2013
Certificate of Study, Direct Mail Fundraising and Major Donors
Southern Illinois University, Edwardsville 2006 — 2010
Bachelor of Arts (B.A.), Political Science and Government / Spanish, 3.86 GPA
Jenni Hilton Jenni Hilton's Convergys Experience 2003 - 2004
Job Instructional Designer
Industry Internet
Experience
World Education Services January 2015 - Present
Whole Foods Market August 2013 - January 2015
Alamo Colleges June 2013 - August 2013
Hostgator.com April 2009 - April 2013
True Color Studios May 2006 - October 2010
SeqWright May 2008 - April 2009
Convergys 2003 - 2004
Skills
Photoshop, cPanel, Training & Development, Plesk, Linux, HTML, MySQL, PHP, Windows, Bioinformatics, ArcView 3.x, Managed Hosting, Bash, Wordpress, Captivate, Web Design, MediaWiki, SEO, Website Copy, Joomla, Drupal, Moodle, Dreamweaver, CSS, Apache, Troubleshooting, Customer Service, Customer Satisfaction, Customer Retention, Technical Writing, Wikis, Gimp, Technical Presentations, Presenter, PowerPoint, Digital Photography, Photo Editing, Documentation, Microsoft Office, Quality Assurance, Teaching, Teamwork, Team Leadership, Ubuntu, Word, Writing, Employee Training, WordPress, Craft Beer, Leadership
Education
Purdue University 2015 — 2017
Master’s Degree, Learning Design and Technology
Rice University 2002 — 2008
BS, Ecology and Evolutionary Biology
World Education Services January 2015 - Present
Whole Foods Market August 2013 - January 2015
Alamo Colleges June 2013 - August 2013
Hostgator.com April 2009 - April 2013
True Color Studios May 2006 - October 2010
SeqWright May 2008 - April 2009
Convergys 2003 - 2004
Skills
Photoshop, cPanel, Training & Development, Plesk, Linux, HTML, MySQL, PHP, Windows, Bioinformatics, ArcView 3.x, Managed Hosting, Bash, Wordpress, Captivate, Web Design, MediaWiki, SEO, Website Copy, Joomla, Drupal, Moodle, Dreamweaver, CSS, Apache, Troubleshooting, Customer Service, Customer Satisfaction, Customer Retention, Technical Writing, Wikis, Gimp, Technical Presentations, Presenter, PowerPoint, Digital Photography, Photo Editing, Documentation, Microsoft Office, Quality Assurance, Teaching, Teamwork, Team Leadership, Ubuntu, Word, Writing, Employee Training, WordPress, Craft Beer, Leadership
Education
Purdue University 2015 — 2017
Master’s Degree, Learning Design and Technology
Rice University 2002 — 2008
BS, Ecology and Evolutionary Biology
Laura La Palme Laura La Palme's Convergys Experience 1994 - 2000
Job Marketing & Business Development, Manitoba Trucking Association (MTA)
Industry Transportation/Trucking/Railroad
Experience
Manitoba Trucking Association (MTA) April 2012 - Present
Bison Transport Inc. April 2007 - April 2012
Leadership Winnnipeg 2011 - 2012
Big Freight Systems 2008 - 2009
Big Freight Systems Inc 2006 - 2007
WILLIAM JOSEPH & ASSOCIATES April 2003 - October 2003
Convergys 1994 - 2000
Skills
Transportation, Strategic Planning, Transportation..., Marketing Strategy, Truckload, Strategy, Logistics Management, Management, Marketing, Media Relations, Freight, 3PL, Logistics, Event Planning, Trucking, Change Management, Corporate Communications, Negotiation, Account Management, Coaching, Supply Chain, Team Building, Dispatching
Education
Red River College 2003 — 2004
HUMAN RESOURCE MANAGEMENT
University of Winnipeg Continuing Education 2002 — 2004
Diploma, Marketing & Public Relations
COMMUNICATIONS
Leadership Winnipeg
Manitoba Trucking Association (MTA) April 2012 - Present
Bison Transport Inc. April 2007 - April 2012
Leadership Winnnipeg 2011 - 2012
Big Freight Systems 2008 - 2009
Big Freight Systems Inc 2006 - 2007
WILLIAM JOSEPH & ASSOCIATES April 2003 - October 2003
Convergys 1994 - 2000
Skills
Transportation, Strategic Planning, Transportation..., Marketing Strategy, Truckload, Strategy, Logistics Management, Management, Marketing, Media Relations, Freight, 3PL, Logistics, Event Planning, Trucking, Change Management, Corporate Communications, Negotiation, Account Management, Coaching, Supply Chain, Team Building, Dispatching
Education
Red River College 2003 — 2004
HUMAN RESOURCE MANAGEMENT
University of Winnipeg Continuing Education 2002 — 2004
Diploma, Marketing & Public Relations
COMMUNICATIONS
Leadership Winnipeg
Ernest Romain Ernest Romain's Convergys Experience August 2007 - May 2008
Job Customer Service
Industry Logistics and Supply Chain
Experience
West Bay Residential Services May 2006 - Present
Pitney Bowes October 2013 - January 2014
AAA Southern New England January 2013 - September 2013
Planet Fitness January 2012 - March 2013
Convergys August 2007 - May 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Links Simulations, Microsoft Publisher, Capstone, Flexibility, Forward Thinking, Systems Thinking, Leadership, Team Leadership, Teamwork, Team Management, Communication Skills, Understanding of..., Performance Measurement, Analytical Skills, Able to Maximize Staff..., Delegate Management, Policy Enforcement, Value Chain Analysis, Problem Solving, Brainstorming Skills, Close Attention to..., Operations Management, Marketing Strategy, Budgets, Outlook, Great Personality, English, Windows, Project Management, Strategic Planning, Policy, Coaching, Marketing, Team Building, Leadership Development, Social Networking, Event Planning, Training, Human Resources, Recruiting, Public Relations, Event Management, Data Analysis, Nonprofits, Public Speaking
Education
Rhode Island College 2011 — 2013
Business Operations Management, Business Administration, Management and Operations, 3.4 Cum Laude
University of Rhode Island 2003 — 2006
Bachelor of Science (B.S.), Business Administration, Management
West Bay Residential Services May 2006 - Present
Pitney Bowes October 2013 - January 2014
AAA Southern New England January 2013 - September 2013
Planet Fitness January 2012 - March 2013
Convergys August 2007 - May 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Links Simulations, Microsoft Publisher, Capstone, Flexibility, Forward Thinking, Systems Thinking, Leadership, Team Leadership, Teamwork, Team Management, Communication Skills, Understanding of..., Performance Measurement, Analytical Skills, Able to Maximize Staff..., Delegate Management, Policy Enforcement, Value Chain Analysis, Problem Solving, Brainstorming Skills, Close Attention to..., Operations Management, Marketing Strategy, Budgets, Outlook, Great Personality, English, Windows, Project Management, Strategic Planning, Policy, Coaching, Marketing, Team Building, Leadership Development, Social Networking, Event Planning, Training, Human Resources, Recruiting, Public Relations, Event Management, Data Analysis, Nonprofits, Public Speaking
Education
Rhode Island College 2011 — 2013
Business Operations Management, Business Administration, Management and Operations, 3.4 Cum Laude
University of Rhode Island 2003 — 2006
Bachelor of Science (B.S.), Business Administration, Management
Steve Ewaldz Steve Ewaldz's Convergys Experience May 2010 - July 2011
Job Customerfocused sales leader expert at finding exact fit for customers, partners, and team members
Industry Information Technology and Services
Experience
Oracle November 2013 - Present
Mattersight Corporation July 2011 - November 2013
Convergys May 2010 - July 2011
LiveOps February 2009 - May 2010
Genesys February 2000 - February 2009
SAP January 1998 - February 2000
McKesson Provider Technologies February 1994 - January 1998
Skills
Seek First to Understand, Solution Fit, Customer Service, Customer Satisfaction, Customer Experience, Contact Strategy, Call Center, SaaS, Enterprise Software, Workforce Management, Multi-channel Marketing, Speech Recognition, CTI, Hosting, Routing, SIP, Quality Management, Analytics, Account Management, Customer Retention, Cloud Computing, Start-ups, Managed Services, Business Intelligence, Product Strategy, Sales Management, Product Marketing, Performance Management, Segmentation, Predictive Analytics, IVR, Back Office, Desktop, SAP, Genesys, LiveOps, Mobile Technology, Thought Leadership, CRM, Strategy, Management, Leadership, Solution Selling, Unified Communications, Professional Services, Go-to-market Strategy, Call Centers, Strategic Partnerships, Product Management, Outsourcing
Education
Rockford University
BS, Psychology/Computer Science
Oracle November 2013 - Present
Mattersight Corporation July 2011 - November 2013
Convergys May 2010 - July 2011
LiveOps February 2009 - May 2010
Genesys February 2000 - February 2009
SAP January 1998 - February 2000
McKesson Provider Technologies February 1994 - January 1998
Skills
Seek First to Understand, Solution Fit, Customer Service, Customer Satisfaction, Customer Experience, Contact Strategy, Call Center, SaaS, Enterprise Software, Workforce Management, Multi-channel Marketing, Speech Recognition, CTI, Hosting, Routing, SIP, Quality Management, Analytics, Account Management, Customer Retention, Cloud Computing, Start-ups, Managed Services, Business Intelligence, Product Strategy, Sales Management, Product Marketing, Performance Management, Segmentation, Predictive Analytics, IVR, Back Office, Desktop, SAP, Genesys, LiveOps, Mobile Technology, Thought Leadership, CRM, Strategy, Management, Leadership, Solution Selling, Unified Communications, Professional Services, Go-to-market Strategy, Call Centers, Strategic Partnerships, Product Management, Outsourcing
Education
Rockford University
BS, Psychology/Computer Science
Lindsey Mark's Convergys Experience February 2014 - Present
Job Business Consultant at Convergys
Industry Research
Experience
Convergys February 2014 - Present
Freelance Marketer January 2008 - Present
Skills
Public Speaking, Customer Experience, Social Media Marketing, Competitive Analysis, Competitive Intelligence, Digital Marketing, Content Management, Email Marketing, SEO, Web Analytics, Hands-on Training, HTML, Business Strategy, Content Strategy, Online Marketing, Lead Generation, E-commerce, Digital Strategy, Webinars, Software Training, Salesforce.com, Competitive Strategy, Content Creation, Client Services, HTML + CSS, Public Relations, Business Process..., Zendesk, Pardot, SaaS, Integrated Marketing, Start-ups, Google Adwords, Blogging, Marketing Strategy, Marketing, Analytics, Social Media, SEM, CRM, Google Analytics, Management, Online Advertising, Strategy, Market Research, Consulting, Training
Education
Rochester Institute of Technology 2003 — 2007
BFA
Rochester Institute of Technology 2003 — 2007
Bachelor of Fine Arts (BFA)
Convergys February 2014 - Present
Freelance Marketer January 2008 - Present
Skills
Public Speaking, Customer Experience, Social Media Marketing, Competitive Analysis, Competitive Intelligence, Digital Marketing, Content Management, Email Marketing, SEO, Web Analytics, Hands-on Training, HTML, Business Strategy, Content Strategy, Online Marketing, Lead Generation, E-commerce, Digital Strategy, Webinars, Software Training, Salesforce.com, Competitive Strategy, Content Creation, Client Services, HTML + CSS, Public Relations, Business Process..., Zendesk, Pardot, SaaS, Integrated Marketing, Start-ups, Google Adwords, Blogging, Marketing Strategy, Marketing, Analytics, Social Media, SEM, CRM, Google Analytics, Management, Online Advertising, Strategy, Market Research, Consulting, Training
Education
Rochester Institute of Technology 2003 — 2007
BFA
Rochester Institute of Technology 2003 — 2007
Bachelor of Fine Arts (BFA)
Brennan Taniguchi Brennan Taniguchi's Convergys Experience July 2005 - November 2009
Job English Teacher at LCI Kids Club
Industry Education Management
Experience
LCI Kids Club March 2015 - Present
YBM Sisa English Academy June 2014 - February 2015
Home Outfitters June 2013 - June 2014
Manitoba Public Insurance October 2012 - June 2014
Bookmates August 2011 - June 2014
Zellers October 2012 - March 2013
World Wise Distribution October 2010 - June 2012
Vapour Marketing August 2010 - October 2010
Convergys July 2005 - November 2009
Rogers Communications Inc. June 2004 - July 2005
Skills
Retail, Marketing Strategy, Social Media, Inventory Management, Customer Service, Teamwork, Microsoft Office, Social Media Marketing, Microsoft Word, Business Development, Public Speaking, Excel, Word, Writing, Research, Customer Relations, New Business Development, Problem Solving, PowerPoint, Online Marketing, B2B, Administration, Direct Sales, Salesforce.com, Driving License, Deliveries, Receivers, Purchase Orders, Order Processing, Sales Order Processing, Sales Presentations, Team Management, Editing, Video Editing, Film Editing, Image Manipulation, Image Processing, Image Editing, Digital Photography, Photography, Event Photography, Travel Photography, Leisure Travel, Travel Planning, Political Science, Elementary Education, TESOL
Education
Global Leadership College 2012 — 2013
TESOL Certificate, English and Teaching, 82%
Red River College 2008 — 2010
Diploma, Marketing and Sales
University of Manitoba 2002 — 2008
Advanced Major, Political Science
St. Maurice High School 1998 — 2002
High School Diploma, High School Diploma
LCI Kids Club March 2015 - Present
YBM Sisa English Academy June 2014 - February 2015
Home Outfitters June 2013 - June 2014
Manitoba Public Insurance October 2012 - June 2014
Bookmates August 2011 - June 2014
Zellers October 2012 - March 2013
World Wise Distribution October 2010 - June 2012
Vapour Marketing August 2010 - October 2010
Convergys July 2005 - November 2009
Rogers Communications Inc. June 2004 - July 2005
Skills
Retail, Marketing Strategy, Social Media, Inventory Management, Customer Service, Teamwork, Microsoft Office, Social Media Marketing, Microsoft Word, Business Development, Public Speaking, Excel, Word, Writing, Research, Customer Relations, New Business Development, Problem Solving, PowerPoint, Online Marketing, B2B, Administration, Direct Sales, Salesforce.com, Driving License, Deliveries, Receivers, Purchase Orders, Order Processing, Sales Order Processing, Sales Presentations, Team Management, Editing, Video Editing, Film Editing, Image Manipulation, Image Processing, Image Editing, Digital Photography, Photography, Event Photography, Travel Photography, Leisure Travel, Travel Planning, Political Science, Elementary Education, TESOL
Education
Global Leadership College 2012 — 2013
TESOL Certificate, English and Teaching, 82%
Red River College 2008 — 2010
Diploma, Marketing and Sales
University of Manitoba 2002 — 2008
Advanced Major, Political Science
St. Maurice High School 1998 — 2002
High School Diploma, High School Diploma
Gregg Leonard Gregg Leonard's Convergys Experience May 2013 - December 2014
Job Independent Computer Consultant
Industry Information Technology and Services
Experience
Convergys May 2013 - December 2014
The Daily News, Longview July 1999 - October 2010
The Daily News, Longview August 2004 - December 2004
The Times of Northwest Indiana August 1995 - July 1999
Purdue University May 1995 - September 1998
Independent Consultant July 1995 - January 1996
Skills
Dreamweaver, Adobe Creative Suite, InDesign, Adobe Acrobat, Illustrator, Web Design, Photoshop, HTML, Layout, Troubleshooting, Windows, Software Installation, Editing, Networking, CompTIA, Proofreading, CSS, JavaScript, Web Development, HTML 5, Technical Support
Education
Western Governors University 2009 — 2012
IT, emphasis in Databases
Purdue University Calumet
Mathematics
Convergys May 2013 - December 2014
The Daily News, Longview July 1999 - October 2010
The Daily News, Longview August 2004 - December 2004
The Times of Northwest Indiana August 1995 - July 1999
Purdue University May 1995 - September 1998
Independent Consultant July 1995 - January 1996
Skills
Dreamweaver, Adobe Creative Suite, InDesign, Adobe Acrobat, Illustrator, Web Design, Photoshop, HTML, Layout, Troubleshooting, Windows, Software Installation, Editing, Networking, CompTIA, Proofreading, CSS, JavaScript, Web Development, HTML 5, Technical Support
Education
Western Governors University 2009 — 2012
IT, emphasis in Databases
Purdue University Calumet
Mathematics
Lorne Kolisnyk Lorne Kolisnyk's Convergys Experience April 1994 - April 1997
Job Telecommunications Engineer at Avaya
Industry Telecommunications
Experience
Avaya December 2005 - Present
Skybridge Marketing Group March 2000 - December 2005
Faneuil Inc April 1997 - February 2000
Convergys April 1994 - April 1997
MTS Allstream (AT&T Canada) July 1981 - March 1994
Skills
SIP, Modular Messaging, Avaya, H.323, VoIP, Audix, Telephony, TDM, Media Gateways, Avaya Communication..., CTI, Unified Communications, Avaya Aura, ISDN, Vendor Management, Telecom Expense..., Telemarketing, Call Center, Avaya IP Telephony, Voice Mail, Telecommunication..., Training, Nortel, CMS, SIP Trunking, Session Border..., ACD, IP PBX, IP Phones
Education
Red River College 1976 — 1978
Electronic Technician, Electrical, Electronics and Communications Engineering
Avaya December 2005 - Present
Skybridge Marketing Group March 2000 - December 2005
Faneuil Inc April 1997 - February 2000
Convergys April 1994 - April 1997
MTS Allstream (AT&T Canada) July 1981 - March 1994
Skills
SIP, Modular Messaging, Avaya, H.323, VoIP, Audix, Telephony, TDM, Media Gateways, Avaya Communication..., CTI, Unified Communications, Avaya Aura, ISDN, Vendor Management, Telecom Expense..., Telemarketing, Call Center, Avaya IP Telephony, Voice Mail, Telecommunication..., Training, Nortel, CMS, SIP Trunking, Session Border..., ACD, IP PBX, IP Phones
Education
Red River College 1976 — 1978
Electronic Technician, Electrical, Electronics and Communications Engineering
Jason Bajoras Jason Bajoras's Convergys Experience September 2003 - June 2009
Job IT Support at M & K Engineering
Industry Computer Hardware
Experience
M & K Engineering January 2011 - Present
Apple Retail November 2007 - September 2010
Convergys September 2003 - June 2009
Convergys (SBC Internet Services) September 2003 - June 2004
Skills
HTML + CSS, Mac OS X, Computer Hardware, Windows, Windows Server, Java, Objective-C, XHTML, HTML, Microsoft SQL Server, OS X, Networking, Technical Support, iPhone, Servers, Routers, Troubleshooting
Education
Ranken Technical College 2009 — 2011
C.A.L.C. Institute of Technology 2002 — 2007
Microsoft Certified Professional, Information Technology
M & K Engineering January 2011 - Present
Apple Retail November 2007 - September 2010
Convergys September 2003 - June 2009
Convergys (SBC Internet Services) September 2003 - June 2004
Skills
HTML + CSS, Mac OS X, Computer Hardware, Windows, Windows Server, Java, Objective-C, XHTML, HTML, Microsoft SQL Server, OS X, Networking, Technical Support, iPhone, Servers, Routers, Troubleshooting
Education
Ranken Technical College 2009 — 2011
C.A.L.C. Institute of Technology 2002 — 2007
Microsoft Certified Professional, Information Technology
Erica Witham Erica Witham's Convergys Experience June 2006 - May 2010
Job Sr. Analyst, Compensation
Industry Human Resources
Experience
Omnicare June 2012 - Present
NorthgateArinso June 2010 - June 2012
Convergys June 2006 - May 2010
Xavier University August 2002 - May 2006
Fifth Third Bank June 2002 - August 2003
Skills
Microsoft Office, Project Planning, Process Improvement, Microsoft Excel, PowerPoint, Project Management, Microsoft Word, SAP, Analysis, Training, Data Analysis, Performance Management, HRIS, Program Management, Coaching, Customer Service
Education
Xavier University 2002 — 2006
BSBA, Business Management
Richmond, The American International University in London 2004 — 2004
International Business
Omnicare June 2012 - Present
NorthgateArinso June 2010 - June 2012
Convergys June 2006 - May 2010
Xavier University August 2002 - May 2006
Fifth Third Bank June 2002 - August 2003
Skills
Microsoft Office, Project Planning, Process Improvement, Microsoft Excel, PowerPoint, Project Management, Microsoft Word, SAP, Analysis, Training, Data Analysis, Performance Management, HRIS, Program Management, Coaching, Customer Service
Education
Xavier University 2002 — 2006
BSBA, Business Management
Richmond, The American International University in London 2004 — 2004
International Business
Amitha Aziz Amitha Aziz's Convergys Experience June 2002 - February 2012
Job Director of Quality Assurance and Release Engineering PhoenixNAP
Industry Information Technology and Services
Experience
Phoenix NAP May 2014 - Present
Blood Systems Inc. August 2013 - May 2014
Sogeti USA LLC (Capgemini Group) March 2012 - May 2013
Convergys June 2002 - February 2012
Westgroup May 2001 - February 2002
Skills
Test Planning, Testing, Quality Center, Test Execution, Regression Testing, Quality Assurance, SDLC, Agile Testing, User Acceptance Testing, Manual Testing, Test Cases, Functional Testing, Unix, Waterfall, Test Automation, System Testing, QTP, Agile Methodologies, Requirements Analysis, SQL, Business Analysis, Test Management, SQL*Plus, Shell Scripting, Performance Testing, Security Testing, System Integration..., Toad, Defect/Issue Management, Continuos Process..., Software Quality..., Selenium Testing, Visio, HP Quality Center
Education
Rochester Institute of Technology 1999 — 2002
MS, Information Technology
University of Madras 1995 — 1999
Bachelor of Science (BS), Information Science
Phoenix NAP May 2014 - Present
Blood Systems Inc. August 2013 - May 2014
Sogeti USA LLC (Capgemini Group) March 2012 - May 2013
Convergys June 2002 - February 2012
Westgroup May 2001 - February 2002
Skills
Test Planning, Testing, Quality Center, Test Execution, Regression Testing, Quality Assurance, SDLC, Agile Testing, User Acceptance Testing, Manual Testing, Test Cases, Functional Testing, Unix, Waterfall, Test Automation, System Testing, QTP, Agile Methodologies, Requirements Analysis, SQL, Business Analysis, Test Management, SQL*Plus, Shell Scripting, Performance Testing, Security Testing, System Integration..., Toad, Defect/Issue Management, Continuos Process..., Software Quality..., Selenium Testing, Visio, HP Quality Center
Education
Rochester Institute of Technology 1999 — 2002
MS, Information Technology
University of Madras 1995 — 1999
Bachelor of Science (BS), Information Science
Randy Millar Randy Millar's Convergys Experience September 2001 - October 2003
Job System Analyst at Calgary Airport Authority
Industry Information Technology and Services
Experience
Calgary Airport Authority April 2015 - Present
Western Financial Group February 2007 - April 2015
WCB Manitoba January 2006 - June 2006
Agriculture and Agri-Food Canada April 2004 - October 2004
Convergys September 2001 - October 2003
Skills
Technical Support, Windows, Hardware, Workstations, Printers, Security, Customer Service, SharePoint, Microsoft SQL Server, Requirements Analysis, SQL, Database Administration, Business Process..., Team Leadership, Active Directory, Databases, VB.NET, VoIP, Remote Desktop, Microsoft Office, VMware, XML, Windows Server, Crystal Reports, Symantec Endpoint..., Symantec Backup, Xerox Printers, Blackberry Enterprise..., RightFax, Group Policy, iPad, Microsoft Exchange, Etherfax, MXLogic, Powershell
Education
Red River College 2005 — 2007
Information Systems Technology
Calgary Airport Authority April 2015 - Present
Western Financial Group February 2007 - April 2015
WCB Manitoba January 2006 - June 2006
Agriculture and Agri-Food Canada April 2004 - October 2004
Convergys September 2001 - October 2003
Skills
Technical Support, Windows, Hardware, Workstations, Printers, Security, Customer Service, SharePoint, Microsoft SQL Server, Requirements Analysis, SQL, Database Administration, Business Process..., Team Leadership, Active Directory, Databases, VB.NET, VoIP, Remote Desktop, Microsoft Office, VMware, XML, Windows Server, Crystal Reports, Symantec Endpoint..., Symantec Backup, Xerox Printers, Blackberry Enterprise..., RightFax, Group Policy, iPad, Microsoft Exchange, Etherfax, MXLogic, Powershell
Education
Red River College 2005 — 2007
Information Systems Technology
Dom Parent Dom Parent's Convergys Experience 1997 - 2000
Job Information Technology Professional
Industry Information Technology and Services
Experience
Rainy Day Internet January 2010 - August 2015
Rainy Day Software January 2004 - December 2010
NetSet Solutions Inc. January 2001 - January 2004
Winnipeg School Division 2000 - 2003
Convergys 1997 - 2000
Skills
Cisco IOS, Windows Server, TCP/IP, Wireless Broadband, Wireless Networking, Systems Monitoring, Network Administration, Cisco, Network Engineering, Cisco Technologies, DNS, Technical Support, System Monitoring
Education
Red River College 1997 — 2000
Computer Engineering Technology, Computer Engineering Technologies/Technicians
Rainy Day Internet January 2010 - August 2015
Rainy Day Software January 2004 - December 2010
NetSet Solutions Inc. January 2001 - January 2004
Winnipeg School Division 2000 - 2003
Convergys 1997 - 2000
Skills
Cisco IOS, Windows Server, TCP/IP, Wireless Broadband, Wireless Networking, Systems Monitoring, Network Administration, Cisco, Network Engineering, Cisco Technologies, DNS, Technical Support, System Monitoring
Education
Red River College 1997 — 2000
Computer Engineering Technology, Computer Engineering Technologies/Technicians
Dale Saville's Convergys Experience June 2009 - March 2012
Job Regional VP at AtoS
Industry Information Technology and Services
Experience
Atos September 2014 - Present
iGrowth International Business Consultants February 2009 - Present
Queens University of Charlotte April 2009 - Present
Xerox April 2012 - March 2014
Convergys June 2009 - March 2012
Sitel January 2007 - July 2008
ClientLogic September 2005 - December 2006
Sitel October 2000 - September 2005
Sykes September 1998 - October 2000
Sykes July 1997 - August 1998
Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management
Education
Queens University of Charlotte
MBA, Business
University of North Carolina at Chapel Hill
MS, Computer Science
Virginia Military Institute
BS, Physics & Mathematics
Atos September 2014 - Present
iGrowth International Business Consultants February 2009 - Present
Queens University of Charlotte April 2009 - Present
Xerox April 2012 - March 2014
Convergys June 2009 - March 2012
Sitel January 2007 - July 2008
ClientLogic September 2005 - December 2006
Sitel October 2000 - September 2005
Sykes September 1998 - October 2000
Sykes July 1997 - August 1998
Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management
Education
Queens University of Charlotte
MBA, Business
University of North Carolina at Chapel Hill
MS, Computer Science
Virginia Military Institute
BS, Physics & Mathematics
Frank Ortiz Frank Ortiz's Convergys Experience January 2011 - December 2011
Job Global Head of Sales at Cognia
Industry Information Technology and Services
Experience
Cognia June 2014 - Present
NICE Systems January 2012 - June 2014
Convergys January 2011 - December 2011
Teleperformance 2005 - 2007
Inova Solutions / Inova Corporation 2000 - 2005
Skills
Account Management, Product Management, Lead Generation, Customer Experience, Professional Services, Salesforce.com, Sales Management, New Business Development, Strategic Partnerships, Cloud Computing, Workforce Management, Sales Process, SaaS, Enterprise Software, Customer Satisfaction, CRM, Contact Centers, Management, Business Development, Solution Selling, Call Center, Leadership, Security, Sales Operations, Call Centers, Sales, Managed Services
Education
Radford University 1981 — 1986
Bachelor of Science, Psychology ('86), Criminal Justice ('86)
Cognia June 2014 - Present
NICE Systems January 2012 - June 2014
Convergys January 2011 - December 2011
Teleperformance 2005 - 2007
Inova Solutions / Inova Corporation 2000 - 2005
Skills
Account Management, Product Management, Lead Generation, Customer Experience, Professional Services, Salesforce.com, Sales Management, New Business Development, Strategic Partnerships, Cloud Computing, Workforce Management, Sales Process, SaaS, Enterprise Software, Customer Satisfaction, CRM, Contact Centers, Management, Business Development, Solution Selling, Call Center, Leadership, Security, Sales Operations, Call Centers, Sales, Managed Services
Education
Radford University 1981 — 1986
Bachelor of Science, Psychology ('86), Criminal Justice ('86)
Ashwini Nagendra Ashwini Nagendra's Convergys Experience June 2004 - March 2005
Job Sales Engineer at Maven Engineering Corporation
Industry Information Technology and Services
Experience
Maven Engineering Corporation January 2009 - December 2012
Westat April 2008 - July 2008
Convergys June 2004 - March 2005
Education
Radford University 2006 — 2007
MBA, Management, Accouting
Visvesvaraya Technological University 2000 — 2004
BE, Electronics and Communications
Maven Engineering Corporation January 2009 - December 2012
Westat April 2008 - July 2008
Convergys June 2004 - March 2005
Education
Radford University 2006 — 2007
MBA, Management, Accouting
Visvesvaraya Technological University 2000 — 2004
BE, Electronics and Communications
Janice McNulty Janice McNulty's Convergys Experience October 2002 - June 2005
Job Program Manager, Continuous Advancement Services at Halogen Software
Industry Computer Software
Experience
Halogen Software August 2013 - Present
Halogen Software April 2013 - August 2013
Halogen Software April 2007 - April 2013
Halogen Software July 2005 - April 2007
Convergys October 2002 - June 2005
Skills
Hands-on Training, Product Demonstration, Requirements Analysis, Tomcat, Software Documentation, HRIS, Databases, Performance Management, System Administration, Enterprise Software, Software Industry, Software Implementation, Training, Talent Management, Talent Acquisition, Strategy
Education
Queen's University 1996 — 2001
BSc, Computer Science
Halogen Software August 2013 - Present
Halogen Software April 2013 - August 2013
Halogen Software April 2007 - April 2013
Halogen Software July 2005 - April 2007
Convergys October 2002 - June 2005
Skills
Hands-on Training, Product Demonstration, Requirements Analysis, Tomcat, Software Documentation, HRIS, Databases, Performance Management, System Administration, Enterprise Software, Software Industry, Software Implementation, Training, Talent Management, Talent Acquisition, Strategy
Education
Queen's University 1996 — 2001
BSc, Computer Science
Richard Gresham Richard Gresham's Convergys Experience August 2003 - July 2004
Job Field Technician at Keystone IT Consulting
Industry Information Technology and Services
Experience
Keystone IT Consulting July 2013 - March 2015
YMCA of Greater St. Louis February 2005 - July 2013
Analysts International Corporation (AIC) July 2004 - January 2005
Convergys August 2003 - July 2004
Permond Solutions Group, Inc. January 2003 - August 2003
Skills
Customer Service, Troubleshooting, CompTIA A+ Certification, Windows 7, Windows XP Pro, Local Area Network, Office 2010, Scanners, Printers, Credit Cards, Information Technology, Malware Analysis, Networking, Lotus Domino, Autotask, Citrix, Technical Support, Technical Writing, LDAP, AS400 Administration, Active Directory, Electronics, Digital Electronics, 2008 R2, Server 2000-2008, Computer Hardware, Cloud Computing, Computer Repair, Windows Server, Windows XP, CompTIA A+, Data Migration, Process Improvement
Education
Ranken Technical College 1998 — 2000
Associate's Degree, Computer Systems Networking and Telecommunications
Keystone IT Consulting July 2013 - March 2015
YMCA of Greater St. Louis February 2005 - July 2013
Analysts International Corporation (AIC) July 2004 - January 2005
Convergys August 2003 - July 2004
Permond Solutions Group, Inc. January 2003 - August 2003
Skills
Customer Service, Troubleshooting, CompTIA A+ Certification, Windows 7, Windows XP Pro, Local Area Network, Office 2010, Scanners, Printers, Credit Cards, Information Technology, Malware Analysis, Networking, Lotus Domino, Autotask, Citrix, Technical Support, Technical Writing, LDAP, AS400 Administration, Active Directory, Electronics, Digital Electronics, 2008 R2, Server 2000-2008, Computer Hardware, Cloud Computing, Computer Repair, Windows Server, Windows XP, CompTIA A+, Data Migration, Process Improvement
Education
Ranken Technical College 1998 — 2000
Associate's Degree, Computer Systems Networking and Telecommunications
Jen Moyer's Convergys Experience February 2015 - Present
Job Director, Global Talent Acquisition at Convergys
Industry Staffing and Recruiting
Experience
Convergys February 2015 - Present
Skills
Outlook, Microsoft Excel, Lotus Notes, Retail, Merchandising, Sourcing, College Recruiting, Onboarding, Inventory Management, Recruiting, Customer Service, Applicant Tracking..., PeopleSoft, Employee Relations, Taleo, Store Management, Project Planning, Temporary Placement, Visual Merchandising, Talent Management, Interviews, Budgets, Management, Hiring, Leadership, Human Resources, Training, Succession Planning, Talent Acquisition, Coaching, Strategy, Team Building, Sales, CRM, Performance Management, Time Management, Screening
Education
Lakota West High School
Purdue University
Bachelor of Science (B.S.), Retail Management
Convergys February 2015 - Present
Skills
Outlook, Microsoft Excel, Lotus Notes, Retail, Merchandising, Sourcing, College Recruiting, Onboarding, Inventory Management, Recruiting, Customer Service, Applicant Tracking..., PeopleSoft, Employee Relations, Taleo, Store Management, Project Planning, Temporary Placement, Visual Merchandising, Talent Management, Interviews, Budgets, Management, Hiring, Leadership, Human Resources, Training, Succession Planning, Talent Acquisition, Coaching, Strategy, Team Building, Sales, CRM, Performance Management, Time Management, Screening
Education
Lakota West High School
Purdue University
Bachelor of Science (B.S.), Retail Management
Tatiana Goff-Morrell Tatiana Goff-Morrell's Convergys Experience August 2011 - March 2013
Job Director of Workforce Management at American Express Global Business Travel
Industry Leisure, Travel & Tourism
Experience
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
David Fitz-Gordon David Fitz-Gordon's Convergys Experience July 2012 - November 2014
Job IT Support Analyst at Lakeland Regional Medical Center
Industry Computer Networking
Experience
Lakeland Regional Medical Center November 2014 - Present
1Jam1Love Foundation October 2014 - Present
Convergys July 2012 - November 2014
Home Depot April 2011 - July 2012
Ulysses Realty Group, Inc December 2011 - April 2012
Home Depot November 2007 - April 2011
Superclubs Call Center February 2006 - July 2007
Breezes Runaway Bay Resort And Golf Club August 2005 - August 2005
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Management, Computer Repair, Microsoft Office, Mobile Devices, Windows 7, Networking, Access, Sales, Microsoft Excel, Data Entry, Windows, Time Management, Inventory Management, Microsoft Word, Public Speaking, Help Desk Support, Remote User Support, Break Fix, Remote Troubleshooting, Office 2013, Outlook, Microsoft Office 2007, PowerPoint, Mac OS X, Teamwork, Service, Service Desk, Social Media Marketing, Email Marketing, Real Estate Marketing, Windows 8, Windows 7 Migration, Active Directory, System Administration, Computer Hardware, Social Networking, Technical Support, Software Installation, Training, Hardware, Network Administration, Operating Systems, Leadership, Information Technology, Event Management, Windows XP, Marketing
Education
Rasmussen College-Minnesota 2014 — 2016
Bachelor's Degree, Information Technology Management
Polk State College 2009 — 2013
Associate's Degree, Computer Systems Networking and Telecommunications
York Castle High School 2000 — 2005
Lakeland Regional Medical Center November 2014 - Present
1Jam1Love Foundation October 2014 - Present
Convergys July 2012 - November 2014
Home Depot April 2011 - July 2012
Ulysses Realty Group, Inc December 2011 - April 2012
Home Depot November 2007 - April 2011
Superclubs Call Center February 2006 - July 2007
Breezes Runaway Bay Resort And Golf Club August 2005 - August 2005
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Management, Computer Repair, Microsoft Office, Mobile Devices, Windows 7, Networking, Access, Sales, Microsoft Excel, Data Entry, Windows, Time Management, Inventory Management, Microsoft Word, Public Speaking, Help Desk Support, Remote User Support, Break Fix, Remote Troubleshooting, Office 2013, Outlook, Microsoft Office 2007, PowerPoint, Mac OS X, Teamwork, Service, Service Desk, Social Media Marketing, Email Marketing, Real Estate Marketing, Windows 8, Windows 7 Migration, Active Directory, System Administration, Computer Hardware, Social Networking, Technical Support, Software Installation, Training, Hardware, Network Administration, Operating Systems, Leadership, Information Technology, Event Management, Windows XP, Marketing
Education
Rasmussen College-Minnesota 2014 — 2016
Bachelor's Degree, Information Technology Management
Polk State College 2009 — 2013
Associate's Degree, Computer Systems Networking and Telecommunications
York Castle High School 2000 — 2005
Yaime Gomez Yaime Gomez's Convergys Experience January 2008 - July 2011
Job Procurement Manager
Industry Logistics and Supply Chain
Experience
Yuasa Inc September 2015 - Present
Woodstream Corporation April 2015 - September 2015
Philip Morris International October 2013 - October 2014
Philip Morris International July 2013 - October 2013
Vigneri Chocolate Bakery March 2012 - May 2012
Convergys January 2008 - July 2011
ThermoFisher Scientific September 2009 - December 2009
Courvoisier Realty Corp. October 2006 - November 2007
Skills
Arena, Concept Draw, Microsoft Office, Microsoft Visio, MS Project, Visio, Lean Manufacturing, Process Improvement, Supply Chain Management, Customer Service, Microsoft Project, Operations Management, Procurement, Microsoft Word, Logistics, Leadership, Project Management
Education
Rochester Institute of Technology 2011 — 2012
Master of Science, Manufacturing Leadership
Utah State University - Jon M. Huntsman School of Business 2008 — 2011
Bachelor of Arts, Operations Management and International Business
Yuasa Inc September 2015 - Present
Woodstream Corporation April 2015 - September 2015
Philip Morris International October 2013 - October 2014
Philip Morris International July 2013 - October 2013
Vigneri Chocolate Bakery March 2012 - May 2012
Convergys January 2008 - July 2011
ThermoFisher Scientific September 2009 - December 2009
Courvoisier Realty Corp. October 2006 - November 2007
Skills
Arena, Concept Draw, Microsoft Office, Microsoft Visio, MS Project, Visio, Lean Manufacturing, Process Improvement, Supply Chain Management, Customer Service, Microsoft Project, Operations Management, Procurement, Microsoft Word, Logistics, Leadership, Project Management
Education
Rochester Institute of Technology 2011 — 2012
Master of Science, Manufacturing Leadership
Utah State University - Jon M. Huntsman School of Business 2008 — 2011
Bachelor of Arts, Operations Management and International Business
Keith Norek Keith Norek's Convergys Experience February 1999 - April 2004
Job Manitoba Land Surveyor, Surveyor General Branch, Natural Resources Canada
Industry Government Administration
Experience
Natural Resources Canada September 2014 - Present
Teranet Inc. November 2010 - September 2014
Manitoba Hydro May 2013 - September 2013
Government of Manitoba June 2012 - November 2012
Phillips & Stevens January 2008 - November 2010
Barnes & Duncan April 2007 - December 2007
Pals Surveys & Associates September 2005 - January 2007
Maltais Geomatics June 2005 - September 2005
McElhanney May 2004 - October 2004
Convergys February 1999 - April 2004
Skills
Surveying, GPS, CAD, AutoCAD, MicroSurvey CAD, Geomatics, Survey, Topographic Surveys, Government, Subdivisions, Boundary, Staff Supervision, Total Station, GIS, Land Development, Remote Sensing, Cartography, Construction, ArcGIS, Road, Legal Descriptions, Photogrammetry
Education
Canadian Board of Examiners for Professional Surveyors 2005 — 2013
Certificate of Completion, Surveying Technology/Surveying
Red River College 2002 — 2005
Geomatics Technology, Geomatics
Miles Macdonell Collegiate 1994 — 1997
Natural Resources Canada September 2014 - Present
Teranet Inc. November 2010 - September 2014
Manitoba Hydro May 2013 - September 2013
Government of Manitoba June 2012 - November 2012
Phillips & Stevens January 2008 - November 2010
Barnes & Duncan April 2007 - December 2007
Pals Surveys & Associates September 2005 - January 2007
Maltais Geomatics June 2005 - September 2005
McElhanney May 2004 - October 2004
Convergys February 1999 - April 2004
Skills
Surveying, GPS, CAD, AutoCAD, MicroSurvey CAD, Geomatics, Survey, Topographic Surveys, Government, Subdivisions, Boundary, Staff Supervision, Total Station, GIS, Land Development, Remote Sensing, Cartography, Construction, ArcGIS, Road, Legal Descriptions, Photogrammetry
Education
Canadian Board of Examiners for Professional Surveyors 2005 — 2013
Certificate of Completion, Surveying Technology/Surveying
Red River College 2002 — 2005
Geomatics Technology, Geomatics
Miles Macdonell Collegiate 1994 — 1997
Gregory Liverpool Gregory Liverpool's Convergys Experience July 2008 - July 2009
Job Volunteer Human Resources Assistant at Siloam Mission
Industry Human Resources
Experience
Siloam Mission April 2014 - Present
Dollarama October 2013 - Present
Global HR Inc. June 2011 - June 2012
Pizza Hotline September 2006 - October 2009
Convergys July 2008 - July 2009
Can Talk Canada October 2007 - June 2008
Skybridge Marketing Group, February 2008 - April 2008
Skills
Performance Management, Human Resources, Employee Relations, New Hire Orientations, Deferred Compensation, Customer Service, Benefits Administration, Talent Acquisition, Personnel Management, Talent Management, Employee Benefits, Screening, Onboarding, Interviews, Organizational..., Leadership, Team Leadership, Team Building, Management, Succession Planning, Employee Training, HRIS
Education
Red River College 2003 — 2011
N/A, Human Resources Management
Red River College 2000 — 2002
N/A, Microcomputers Applications
Siloam Mission April 2014 - Present
Dollarama October 2013 - Present
Global HR Inc. June 2011 - June 2012
Pizza Hotline September 2006 - October 2009
Convergys July 2008 - July 2009
Can Talk Canada October 2007 - June 2008
Skybridge Marketing Group, February 2008 - April 2008
Skills
Performance Management, Human Resources, Employee Relations, New Hire Orientations, Deferred Compensation, Customer Service, Benefits Administration, Talent Acquisition, Personnel Management, Talent Management, Employee Benefits, Screening, Onboarding, Interviews, Organizational..., Leadership, Team Leadership, Team Building, Management, Succession Planning, Employee Training, HRIS
Education
Red River College 2003 — 2011
N/A, Human Resources Management
Red River College 2000 — 2002
N/A, Microcomputers Applications
Paul Morrisey Paul Morrisey's Convergys Experience April 2010 - Present
Job Systems Analyst at Convergys
Industry Information Technology and Services
Experience
Convergys April 2010 - Present
Convergys November 2003 - March 2010
Convergys September 2002 - November 2003
Convergys May 2001 - September 2002
Convergys September 2000 - May 2001
Manitoba Public Insurance June 1998 - March 1999
Skills
JavaScript, Microsoft Excel, Software Documentation, VBA, Microsoft SQL Server, ASP, VB.NET, Oracle SQL, SSIS, XML, XML Schema, XSLT, HTML, XSD, XPath, SQL, Process Improvement, Business Analysis, Call Centers, Active Directory
Education
Red River College 1997 — 1999
Computer Analysis and Programming, Computer Programming, Commuication, Accounting, Economics, Computer Networking
Convergys April 2010 - Present
Convergys November 2003 - March 2010
Convergys September 2002 - November 2003
Convergys May 2001 - September 2002
Convergys September 2000 - May 2001
Manitoba Public Insurance June 1998 - March 1999
Skills
JavaScript, Microsoft Excel, Software Documentation, VBA, Microsoft SQL Server, ASP, VB.NET, Oracle SQL, SSIS, XML, XML Schema, XSLT, HTML, XSD, XPath, SQL, Process Improvement, Business Analysis, Call Centers, Active Directory
Education
Red River College 1997 — 1999
Computer Analysis and Programming, Computer Programming, Commuication, Accounting, Economics, Computer Networking
Mark Vogt Mark Vogt's Convergys Experience January 2008 - April 2009
Job IT Project Manager State of Texas, Department of Family & Protective Services (DFPS)
Industry Information Technology and Services
Experience
State of Texas, Department of Family & Protective Services (DFPS) May 2013 - Present
NorthgateArinso March 2011 - February 2013
Gus Perdikakis Associates November 2009 - December 2010
Convergys January 2008 - April 2009
Convergys 2002 - 2008
The Procter & Gamble Company 1989 - 2001
Skills
Performance Management, Project Management, Team Building, PeopleSoft, Cross-functional Team..., Leadership, Management, Human Resources, Process Improvement, Change Management, Quality Assurance, Integration, Outsourcing, Talent Management, Vendor Management, Six Sigma, Employee Relations, Product Development, Mergers & Acquisitions, Program Management, Consulting, IT Service Management, CRM
Education
Xavier University 2009 — 2009
Certification, Certified Project Manager
University of Cincinnati 2001 — 2002
Masters, M.A. in Labor & Employment Relations
Xavier University 1990 — 1992
Bachelors, Liberal Arts
Purdue University 1983 — 1986
Biology/Sports Medicine
East Central High School
State of Texas, Department of Family & Protective Services (DFPS) May 2013 - Present
NorthgateArinso March 2011 - February 2013
Gus Perdikakis Associates November 2009 - December 2010
Convergys January 2008 - April 2009
Convergys 2002 - 2008
The Procter & Gamble Company 1989 - 2001
Skills
Performance Management, Project Management, Team Building, PeopleSoft, Cross-functional Team..., Leadership, Management, Human Resources, Process Improvement, Change Management, Quality Assurance, Integration, Outsourcing, Talent Management, Vendor Management, Six Sigma, Employee Relations, Product Development, Mergers & Acquisitions, Program Management, Consulting, IT Service Management, CRM
Education
Xavier University 2009 — 2009
Certification, Certified Project Manager
University of Cincinnati 2001 — 2002
Masters, M.A. in Labor & Employment Relations
Xavier University 1990 — 1992
Bachelors, Liberal Arts
Purdue University 1983 — 1986
Biology/Sports Medicine
East Central High School
Alan Hughes's Convergys Experience August 2005 - December 2008
Job Human Resources Consultant
Industry Human Resources
Experience
Trevali Mining Corporation May 2013 - February 2015
A.S.Hughes & Associates November 2012 - May 2013
Talisman Energy March 2009 - November 2009
Convergys August 2005 - December 2008
EDS Group January 2002 - August 2005
Rio Algom Ltd. January 1999 - January 2002
George Weston Limited May 1997 - January 1999
Pitney Bowes Canada May 1994 - May 1997
American Express Canada May 1989 - May 1994
Skills
Performance Management, Talent Management, Talent Acquisition, Human Resources, HRIS, Deferred Compensation, Personnel Management, Recruiting, Management, Succession Planning, Organizational..., HR Consulting, Employee Benefits, Outsourcing, Organizational Design, Employee Engagement, Compensation & Benefit, Executive Pay, Leadership, Mergers & Acquisitions, Process Improvement, Project Management, Executive Management, Executive Coaching, Workforce Planning, HR Policies, Program Management, Business Process..., PeopleSoft, Business Process Mapping, Global Strategy, Bottom Line Improvement, Policy, Strategic Human..., Employee Relations, Executive Compensation..., Benefits Design, International Joint...
Education
Queen's University 2000 — 2002
MBA - Executive Program
Seneca College of Applied Arts and Technology 1986 — 1987
CHRP
Sault College 1983 — 1986
CET Technologist
Trevali Mining Corporation May 2013 - February 2015
A.S.Hughes & Associates November 2012 - May 2013
Talisman Energy March 2009 - November 2009
Convergys August 2005 - December 2008
EDS Group January 2002 - August 2005
Rio Algom Ltd. January 1999 - January 2002
George Weston Limited May 1997 - January 1999
Pitney Bowes Canada May 1994 - May 1997
American Express Canada May 1989 - May 1994
Skills
Performance Management, Talent Management, Talent Acquisition, Human Resources, HRIS, Deferred Compensation, Personnel Management, Recruiting, Management, Succession Planning, Organizational..., HR Consulting, Employee Benefits, Outsourcing, Organizational Design, Employee Engagement, Compensation & Benefit, Executive Pay, Leadership, Mergers & Acquisitions, Process Improvement, Project Management, Executive Management, Executive Coaching, Workforce Planning, HR Policies, Program Management, Business Process..., PeopleSoft, Business Process Mapping, Global Strategy, Bottom Line Improvement, Policy, Strategic Human..., Employee Relations, Executive Compensation..., Benefits Design, International Joint...
Education
Queen's University 2000 — 2002
MBA - Executive Program
Seneca College of Applied Arts and Technology 1986 — 1987
CHRP
Sault College 1983 — 1986
CET Technologist
Bobbie Leigh Fountain Bobbie Leigh Fountain's Convergys Experience March 2011 - Present
Job Technical Support Specialist at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2011 - Present
Skills
Customer Experience, Web Chat, Technical Support, Call Centers, Customer Retention, Customer Service, Customer Satisfaction, Troubleshooting, Team Leadership, Video Production, TV News Production
Education
Shenandoah University 2007 — 2010
Bachelor's degree, Mass Communication/Media Studies
Randolph-Macon College 2006 — 2007
Liberal Arts and Sciences/Liberal Studies
Convergys March 2011 - Present
Skills
Customer Experience, Web Chat, Technical Support, Call Centers, Customer Retention, Customer Service, Customer Satisfaction, Troubleshooting, Team Leadership, Video Production, TV News Production
Education
Shenandoah University 2007 — 2010
Bachelor's degree, Mass Communication/Media Studies
Randolph-Macon College 2006 — 2007
Liberal Arts and Sciences/Liberal Studies
Andrew Yasgur Andrew Yasgur's Convergys Experience 2006 - 2007
Job Electronic Assembler and Tester at L3 Communications
Industry Electrical/Electronic Manufacturing
Experience
L-3 Communications 2014 - 2015
Kaman Precision Products, A division of Kaman Aerospance Corporation 2013 - 2014
Kaman Precision Products, A division of Kaman Aerospance Corporation 2008 - 2013
Convergys 2006 - 2007
Siemens 2005 - 2006
Control Laser Corporation 2003 - 2005
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Firefox, Google Chrome, Internet Explorer, Manufacturing, Technical Writing, Software Documentation, Troubleshooting, Technical Support, Editing, Testing, Writing, Customer Service, Analysis, Problem Solving, Windows, Printers, Technical Documentation, Adobe Acrobat, Customer Satisfaction, PowerPoint, Computer Hardware, Continuous Improvement, Citrix, Program Management, Electronics, Process Improvement, SPC, Lean Manufacturing, Engineering Management, Aerospace, Machining, Manufacturing..., Quality System
Education
Rochester Institute of Technology
B.S., Electrical/Electronics Technology
L-3 Communications 2014 - 2015
Kaman Precision Products, A division of Kaman Aerospance Corporation 2013 - 2014
Kaman Precision Products, A division of Kaman Aerospance Corporation 2008 - 2013
Convergys 2006 - 2007
Siemens 2005 - 2006
Control Laser Corporation 2003 - 2005
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Firefox, Google Chrome, Internet Explorer, Manufacturing, Technical Writing, Software Documentation, Troubleshooting, Technical Support, Editing, Testing, Writing, Customer Service, Analysis, Problem Solving, Windows, Printers, Technical Documentation, Adobe Acrobat, Customer Satisfaction, PowerPoint, Computer Hardware, Continuous Improvement, Citrix, Program Management, Electronics, Process Improvement, SPC, Lean Manufacturing, Engineering Management, Aerospace, Machining, Manufacturing..., Quality System
Education
Rochester Institute of Technology
B.S., Electrical/Electronics Technology
Rowell Suban Rowell Suban's Convergys Experience February 2003 - October 2003
Job Senior System Administrator Information Technology at Philips Lifeline
Industry Health, Wellness and Fitness
Experience
Philips Lifeline March 2007 - Present
Canada Drugs October 2003 - August 2006
Convergys February 2003 - October 2003
Skills
Avaya Communication..., Avaya Site..., Microsoft SQL Server, Windows Server, Windows 7, Active Directory, Group Policy, Microsoft Dynamics, IIS, SQL Report Writing, CMS, Symantec Endpoint..., Hyper-V, VBScript, Powershell, RightFax, Symon, HTML, ASP.NET, Troubleshooting, Software Documentation
Education
Red River College
Computer Engineering Technology
Ryerson University
Business Analysis
Ryerson University
Information Systems Management
Philips Lifeline March 2007 - Present
Canada Drugs October 2003 - August 2006
Convergys February 2003 - October 2003
Skills
Avaya Communication..., Avaya Site..., Microsoft SQL Server, Windows Server, Windows 7, Active Directory, Group Policy, Microsoft Dynamics, IIS, SQL Report Writing, CMS, Symantec Endpoint..., Hyper-V, VBScript, Powershell, RightFax, Symon, HTML, ASP.NET, Troubleshooting, Software Documentation
Education
Red River College
Computer Engineering Technology
Ryerson University
Business Analysis
Ryerson University
Information Systems Management
Becky Whitehead Becky Whitehead's Convergys Experience November 2011 - Present
Job Inside Sales Representative at Convergys
Industry Telecommunications
Experience
Convergys November 2011 - Present
Convergys July 2002 - August 2011
Skills
SAP R/3, Excel, Customer Service, Microsoft Excel, Call Centers, Sales Operations, IVR, Vendor Management, Telecommunications, CRM, Customer Experience, Contact Centers, Managed Services
Education
Richland Community College 2003 — 2003
Edward H. White High School 1971 — 1972
Convergys November 2011 - Present
Convergys July 2002 - August 2011
Skills
SAP R/3, Excel, Customer Service, Microsoft Excel, Call Centers, Sales Operations, IVR, Vendor Management, Telecommunications, CRM, Customer Experience, Contact Centers, Managed Services
Education
Richland Community College 2003 — 2003
Edward H. White High School 1971 — 1972
Colin Barbon Colin Barbon's Convergys Experience 2001 - 2008
Job Helpdesk Service Representative at Constant C Technology Group Inc.
Industry Information Technology and Services
Experience
Constant C Technology Group Inc. Support SpecialistRetail Management SystemsJuly 2014 - September 2014
WCB Manitoba April 2013 - December 2013
HP Enterprise Services June 2009 - February 2011
Convergys 2001 - 2008
Skills
Technical Support, Hardware, Microsoft Exchange, DHCP, VMware, Troubleshooting, Network Administration, Cisco Technologies, Linux, HTML, SQL, Network Design, BMC Remedy, Citrix, DNS, Group Policy, Networking, XP, Active Directory, Windows 7, Windows Server, Blackberry Enterprise..., Help Desk Support, IT Service Management, Windows XP, TCP/IP, SharePoint, Switches, Virtualization, Wireless Networking, Network Security, Software Documentation, VoIP, VMware ESX, A Certified, Incident Management, VPN, Ubuntu, Information Technology, Windows, Telecommunications, Laptops
Education
Red River College 2011 — 2014
B.I.T., Information Technology
Constant C Technology Group Inc. Support SpecialistRetail Management SystemsJuly 2014 - September 2014
WCB Manitoba April 2013 - December 2013
HP Enterprise Services June 2009 - February 2011
Convergys 2001 - 2008
Skills
Technical Support, Hardware, Microsoft Exchange, DHCP, VMware, Troubleshooting, Network Administration, Cisco Technologies, Linux, HTML, SQL, Network Design, BMC Remedy, Citrix, DNS, Group Policy, Networking, XP, Active Directory, Windows 7, Windows Server, Blackberry Enterprise..., Help Desk Support, IT Service Management, Windows XP, TCP/IP, SharePoint, Switches, Virtualization, Wireless Networking, Network Security, Software Documentation, VoIP, VMware ESX, A Certified, Incident Management, VPN, Ubuntu, Information Technology, Windows, Telecommunications, Laptops
Education
Red River College 2011 — 2014
B.I.T., Information Technology
Sonja Maher, SPHR, SHRM-SCP Sonja Maher, SPHR, SHRM-SCP's Convergys Experience 2006 - 2008
Job Sr. Regional HRBP/ Employee Relations/Collaborative Leader/Performance Mgmt/Acquisitions/Recruiting
Industry Human Resources
Experience
EZCorp September 2012 - August 2015
City of Littleton 2011 - 2012
PetSmart 2009 - 2011
OfficeMax 2008 - 2009
Convergys 2006 - 2008
Comcast Cable 2000 - 2006
Skills
PeopleSoft, SAP, ABRA, NeoGov, Brass Ring, MicroSoft Office Suite, SPHR, Employee Relations, Employee Engagement, Employee Management, Employee Counseling, Employee Recognition, Employee Benefits, Performance Management, Performance Improvement, Performance Appraisal, Performance Metrics, Training Skills, Recruitment/Retention, New Hire Orientation, New Hire Training, New Hire Orientations, Training, Onboarding, Leadership, Hiring, Interviews, Coaching, Recruiting, Benefits Administration, Leadership Development, Employee Training, Talent Acquisition, Management, Change Management, Succession Planning, Time Management, Human Resources, FMLA, Talent Management, Workforce Planning, Organizational..., Policy, Organizational..., HRIS, Organizational Design, HR Policies, College Recruiting, Strategy, Job Descriptions
Education
Regis University
B.S., Business Administration, Economics
University of Colorado Denver
EZCorp September 2012 - August 2015
City of Littleton 2011 - 2012
PetSmart 2009 - 2011
OfficeMax 2008 - 2009
Convergys 2006 - 2008
Comcast Cable 2000 - 2006
Skills
PeopleSoft, SAP, ABRA, NeoGov, Brass Ring, MicroSoft Office Suite, SPHR, Employee Relations, Employee Engagement, Employee Management, Employee Counseling, Employee Recognition, Employee Benefits, Performance Management, Performance Improvement, Performance Appraisal, Performance Metrics, Training Skills, Recruitment/Retention, New Hire Orientation, New Hire Training, New Hire Orientations, Training, Onboarding, Leadership, Hiring, Interviews, Coaching, Recruiting, Benefits Administration, Leadership Development, Employee Training, Talent Acquisition, Management, Change Management, Succession Planning, Time Management, Human Resources, FMLA, Talent Management, Workforce Planning, Organizational..., Policy, Organizational..., HRIS, Organizational Design, HR Policies, College Recruiting, Strategy, Job Descriptions
Education
Regis University
B.S., Business Administration, Economics
University of Colorado Denver
Mike Saller Mike Saller's Convergys Experience June 2006 - August 2007
Job Support Analyst at Enterprise Holdings Inc.
Industry Information Technology and Services
Experience
Enterprise Holdings Inc. June 2007 - Present
Convergys June 2006 - August 2007
Convergys June 2005 - June 2006
Skills
Analysis, Problem Solving, Troubleshooting, Service Desk, Mentoring, Customer Service, Documentation, Call Center, Operating Systems, Android, Blackberry, iOS, Windows, Windows XP Pro, Windows 7, Windows Server, Windows Server 2003, Active Directory, DHCP, DNS, Computer Hardware, Laser Printers, Microsoft Office 2003, Excel, Outlook, Word, IBM AS/400, XenClient, XP, VPN, Windows XP, TCP/IP
Education
Ranken Technical College 2007 — 2010
Bachelor of Science in Applied Management, Management Information Systems (MIS)
Ranken Technical College 2005 — 2007
Associate of Technology, Information Technology
Enterprise Holdings Inc. June 2007 - Present
Convergys June 2006 - August 2007
Convergys June 2005 - June 2006
Skills
Analysis, Problem Solving, Troubleshooting, Service Desk, Mentoring, Customer Service, Documentation, Call Center, Operating Systems, Android, Blackberry, iOS, Windows, Windows XP Pro, Windows 7, Windows Server, Windows Server 2003, Active Directory, DHCP, DNS, Computer Hardware, Laser Printers, Microsoft Office 2003, Excel, Outlook, Word, IBM AS/400, XenClient, XP, VPN, Windows XP, TCP/IP
Education
Ranken Technical College 2007 — 2010
Bachelor of Science in Applied Management, Management Information Systems (MIS)
Ranken Technical College 2005 — 2007
Associate of Technology, Information Technology
Veronica Miles Veronica Miles's Convergys Experience August 2015 - Present
Job Putting the Care into Customer Service
Industry Mental Health Care
Experience
Convergys August 2015 - Present
@WORK GROUP June 2013 - February 2015
Arizona State Hospital December 2010 - July 2012
Desert Spirit Elementary School August 2008 - 2010
Concentric Healthcare Staffing Solutions September 2006 - December 2008
Sunshine Residential Group Homes August 2007 - October 2008
RCB Medical Arts High School July 2006 - July 2007
Orion Insurance Employment Agency February 2005 - October 2006
Republic Indemnity Group November 2004 - August 2005
Embassy Insurance Group February 2001 - May 2003
Skills
Teaching, Research, Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Microsoft Excel, English, Customer Service, Outlook, Mental Health, Psychotherapy, Windows, Psychology, Adolescents, Family Therapy, Counseling Psychology, Group Therapy, Mental Health Counseling, Treatment
Education
Rio Salado College 2003 — 2010
Associate’s Degree, Chemical Dependency Counseling, Level 2 Certification, 3.86
Rio Salado Community College 2003 — 2010
Associate’s Degree, Chemical Dependency Counseling Level 1 Certification, 3.86
Convergys August 2015 - Present
@WORK GROUP June 2013 - February 2015
Arizona State Hospital December 2010 - July 2012
Desert Spirit Elementary School August 2008 - 2010
Concentric Healthcare Staffing Solutions September 2006 - December 2008
Sunshine Residential Group Homes August 2007 - October 2008
RCB Medical Arts High School July 2006 - July 2007
Orion Insurance Employment Agency February 2005 - October 2006
Republic Indemnity Group November 2004 - August 2005
Embassy Insurance Group February 2001 - May 2003
Skills
Teaching, Research, Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Microsoft Excel, English, Customer Service, Outlook, Mental Health, Psychotherapy, Windows, Psychology, Adolescents, Family Therapy, Counseling Psychology, Group Therapy, Mental Health Counseling, Treatment
Education
Rio Salado College 2003 — 2010
Associate’s Degree, Chemical Dependency Counseling, Level 2 Certification, 3.86
Rio Salado Community College 2003 — 2010
Associate’s Degree, Chemical Dependency Counseling Level 1 Certification, 3.86
Benjamin Paulson Benjamin Paulson's Convergys Experience March 2013 - June 2013
Job Customer Service Representative at Alta Resources
Industry Computer Games
Experience
Alta Resources September 2013 - Present
Convergys March 2013 - June 2013
Time Warner Cable 2012 - 2013
Convergys January 2011 - January 2012
Skills
Customer Service..., Sales, Technical Support, Visual C++, Microsoft Visual Studio..., NetBeans, Java, Visual Basic, Game Design, Gameplay, Call Centers, Customer Service, Customer Support, Computer Repair, Mobile Devices, Windows, Eclipse, C, Software Installation, Troubleshooting, Android, Programming, Ubuntu
Education
Rasmussen College-Wisconsin 2012 — 2015
Bachelor's degree, Computer Games and Programming Skills
University of Phoenix 2009 — 2012
Associate of Arts (AA), Computer Programming
Alta Resources September 2013 - Present
Convergys March 2013 - June 2013
Time Warner Cable 2012 - 2013
Convergys January 2011 - January 2012
Skills
Customer Service..., Sales, Technical Support, Visual C++, Microsoft Visual Studio..., NetBeans, Java, Visual Basic, Game Design, Gameplay, Call Centers, Customer Service, Customer Support, Computer Repair, Mobile Devices, Windows, Eclipse, C, Software Installation, Troubleshooting, Android, Programming, Ubuntu
Education
Rasmussen College-Wisconsin 2012 — 2015
Bachelor's degree, Computer Games and Programming Skills
University of Phoenix 2009 — 2012
Associate of Arts (AA), Computer Programming
Chelly MacDonald's Convergys Experience May 2006 - August 2007
Job Client Liaison at Itres Research Limited
Industry
Experience
Itres Research Limited July 2011 - Present
Gerig Hamilton Neeland LLP April 2009 - May 2009
Convergys May 2006 - August 2007
Skills
Arranged cell phone..., Organized car rentals, Entered and maintained..., Greet people and direct..., Arranged hotel stays, Operate switchboard or..., Maintained files,..., Technical Support, Perform clerical..., Shipping and received..., Customer Satisfaction, Customer Service, Ordered office supplies..., Printed various reports..., Troubleshooting, Lotus Notes, Customer Support, BMC Remedy, Filing, Digital Imaging, Information Systems, Proposal Writing, Windows Vista, Help Desk Support, Planned small events, Filed blueprints in..., Processed engineering..., Knowledge in Microsoft..., Received account..., Maintained accounts
Education
Red Deer College 2005 — 2009
Law, Legal Assistant/Paralegal
Red Deer College 2004 — 2005
Administration, Office Technology Program
Itres Research Limited July 2011 - Present
Gerig Hamilton Neeland LLP April 2009 - May 2009
Convergys May 2006 - August 2007
Skills
Arranged cell phone..., Organized car rentals, Entered and maintained..., Greet people and direct..., Arranged hotel stays, Operate switchboard or..., Maintained files,..., Technical Support, Perform clerical..., Shipping and received..., Customer Satisfaction, Customer Service, Ordered office supplies..., Printed various reports..., Troubleshooting, Lotus Notes, Customer Support, BMC Remedy, Filing, Digital Imaging, Information Systems, Proposal Writing, Windows Vista, Help Desk Support, Planned small events, Filed blueprints in..., Processed engineering..., Knowledge in Microsoft..., Received account..., Maintained accounts
Education
Red Deer College 2005 — 2009
Law, Legal Assistant/Paralegal
Red Deer College 2004 — 2005
Administration, Office Technology Program
Richard Parke Richard Parke's Convergys Experience 2014 - 2015
Job Customer Experience and Operations Executive. Organizational Leader and Strategic Thinker. Looking for new Opportunity.
Industry Outsourcing/Offshoring
Experience
Convergys 2014 - 2015
Convergys Corporation 2010 - 2014
Convergys 2007 - 2010
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Matrix Marketing 1997 - 1998
Matrix Marketing 1993 - 1997
Skills
Customer Experience, Customer Satisfaction, Leadership, P&L Management, Operations Management, Leadership Development, Call Centers, Contract Negotiation, Account Management, Program Management, Performance Management, Communication Skills, Call Center..., Call Center Development, Strategic Leadership, Business Strategy, Full P&L Responsibility, Matrix Management, Contract Management, Quality Management, Motivational Speaking, Strategic Planning, Strategic Partnerships, Profit Maximization, Revenue & Profit Growth, Generating Revenue, Customer Engagement, Solution Development, Training & Development, Organizational..., Organizational..., Organizational..., Public Speaking, Conference Speaking, Presentation Skills, Presentation Development, Coaching, Cross-functional Team..., Staff Development, Staff Retention, Data Analysis, Performance Metrics, Business Process..., Performance Improvement, Strategy, Process Improvement, Management, BPO, Outsourcing, Vendor Management
Education
Regis University 2005 — 2008
Master of Business Administration (MBA), 3.9/4.0 GPA
University of Phoenix 2001 — 2004
Bachelor of Business Administration (BBA), 4.0 /4.0 GPA
Weber State University 1991 — 1996
Biological and Physical Sciences
Convergys 2014 - 2015
Convergys Corporation 2010 - 2014
Convergys 2007 - 2010
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Matrix Marketing 1997 - 1998
Matrix Marketing 1993 - 1997
Skills
Customer Experience, Customer Satisfaction, Leadership, P&L Management, Operations Management, Leadership Development, Call Centers, Contract Negotiation, Account Management, Program Management, Performance Management, Communication Skills, Call Center..., Call Center Development, Strategic Leadership, Business Strategy, Full P&L Responsibility, Matrix Management, Contract Management, Quality Management, Motivational Speaking, Strategic Planning, Strategic Partnerships, Profit Maximization, Revenue & Profit Growth, Generating Revenue, Customer Engagement, Solution Development, Training & Development, Organizational..., Organizational..., Organizational..., Public Speaking, Conference Speaking, Presentation Skills, Presentation Development, Coaching, Cross-functional Team..., Staff Development, Staff Retention, Data Analysis, Performance Metrics, Business Process..., Performance Improvement, Strategy, Process Improvement, Management, BPO, Outsourcing, Vendor Management
Education
Regis University 2005 — 2008
Master of Business Administration (MBA), 3.9/4.0 GPA
University of Phoenix 2001 — 2004
Bachelor of Business Administration (BBA), 4.0 /4.0 GPA
Weber State University 1991 — 1996
Biological and Physical Sciences
Sally Jones's Convergys Experience August 2010 - March 2014
Job Senior Director, WAH Candidate Experience at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services March 2014 - Present
Convergys August 2010 - March 2014
Convergys Corporation/DuPont North America March 2008 - April 2010
General Electric April 2005 - February 2008
Resource Consulting Services, Inc February 1997 - April 2005
Skills
Full-cycle Recruiting, Applicant Tracking..., Technical Recruiting, Candidate Assessment, Interviewing, Human Capital Management, Negotiation, Business Intelligence, Technical Support, SDLC, CRM, Talent Acquisition, Benefits Administration, Recruiting, Personnel Management, Hiring, Screening, Consulting, Human Resources, Interviews, Management, Taleo, Leadership, Outsourcing, Business Development, Training, Sourcing, Internet Recruiting, Temporary Placement, Contract Recruitment, Onboarding, Benefits Negotiation, Networking, Performance Management, HRIS, New Hire Orientations, College Recruiting, Deferred Compensation, Talent Management, Employee Engagement, Job Fairs, Screening Resumes, HR Consulting, Staff Augmentation, Employer Branding, Executive Search, Staffing Services, Vendor Management, Recruitment Advertising, Employee Relations
Education
Purdue University
Bachelor of Arts, Spanish
Sutherland Global Services March 2014 - Present
Convergys August 2010 - March 2014
Convergys Corporation/DuPont North America March 2008 - April 2010
General Electric April 2005 - February 2008
Resource Consulting Services, Inc February 1997 - April 2005
Skills
Full-cycle Recruiting, Applicant Tracking..., Technical Recruiting, Candidate Assessment, Interviewing, Human Capital Management, Negotiation, Business Intelligence, Technical Support, SDLC, CRM, Talent Acquisition, Benefits Administration, Recruiting, Personnel Management, Hiring, Screening, Consulting, Human Resources, Interviews, Management, Taleo, Leadership, Outsourcing, Business Development, Training, Sourcing, Internet Recruiting, Temporary Placement, Contract Recruitment, Onboarding, Benefits Negotiation, Networking, Performance Management, HRIS, New Hire Orientations, College Recruiting, Deferred Compensation, Talent Management, Employee Engagement, Job Fairs, Screening Resumes, HR Consulting, Staff Augmentation, Employer Branding, Executive Search, Staffing Services, Vendor Management, Recruitment Advertising, Employee Relations
Education
Purdue University
Bachelor of Arts, Spanish
Greg Pridgen's Convergys Experience May 2013 - September 2013
Job R&B/Soul and Pop Singer/Songwriter (BMI)
Industry Music
Experience
Xerox June 2014 - Present
Jay'e R. March 2013 - Present
Aon Hewitt September 2010 - March 2014
Convergys May 2013 - September 2013
Skills
Music, Recording, Songs, Singing, Songwriting, Customer Service, Invoicing, Employee Benefits, Call Centers, Customer Satisfaction, Microsoft Office, Technical Support, Workforce Management, Telephone Skills, Software Documentation, Access, Time Management, Data Entry, Administration, Lotus Notes, Outlook, PeopleSoft, Training, Payroll, Administrative..., Office Management, Office Administration, System Administration
Education
Rasmussen College-Minnesota 2011 — 2011
East Bladen High 2000 — 2004
High School
Xerox June 2014 - Present
Jay'e R. March 2013 - Present
Aon Hewitt September 2010 - March 2014
Convergys May 2013 - September 2013
Skills
Music, Recording, Songs, Singing, Songwriting, Customer Service, Invoicing, Employee Benefits, Call Centers, Customer Satisfaction, Microsoft Office, Technical Support, Workforce Management, Telephone Skills, Software Documentation, Access, Time Management, Data Entry, Administration, Lotus Notes, Outlook, PeopleSoft, Training, Payroll, Administrative..., Office Management, Office Administration, System Administration
Education
Rasmussen College-Minnesota 2011 — 2011
East Bladen High 2000 — 2004
High School
Kelsey Casto-Rodgers's Convergys Experience January 2006 - February 2007
Job Account Specialist at PetData Inc
Industry Information Services
Experience
PetData Inc July 2014 - Present
PetData Inc October 2013 - June 2014
Cigna 2012 - 2013
Alcatel-Lucent September 2008 - May 2012
Sitel February 2007 - August 2007
Convergys January 2006 - February 2007
Skills
Help Desk Support, Technical Support, Business Process, Customer Service, SAP, Call Centers, Data Entry, Salesforce.com, Organization &..., Remedy User, Windows, Blackberry, Android, Client Relations Skills, Windows 7, HP, Keyboard Skills, 100+ WPM, Microsoft Office, Problem Solving, Analysis, Multitasking Skills, Google Chrome, Internet Explorer, Firefox, Apple, Meet Deadlines, Always Punctual, Outlook, Windows XP Pro, Technical Writing, Technical Writers, Document Drafting, 10 Key, Windows XP, Program Management, Time Management, Microsoft Excel, Leadership, Access, Team Leadership, Management, Project Management, Vendor Management
Education
Richland Community College 2014 — 2016
Associate of Science (A.S.), Professional, Technical, Business, and Scientific Writing
Algonquin College of Applied Arts and Technology 2007 — 2008
Print Media, Print Media
PetData Inc July 2014 - Present
PetData Inc October 2013 - June 2014
Cigna 2012 - 2013
Alcatel-Lucent September 2008 - May 2012
Sitel February 2007 - August 2007
Convergys January 2006 - February 2007
Skills
Help Desk Support, Technical Support, Business Process, Customer Service, SAP, Call Centers, Data Entry, Salesforce.com, Organization &..., Remedy User, Windows, Blackberry, Android, Client Relations Skills, Windows 7, HP, Keyboard Skills, 100+ WPM, Microsoft Office, Problem Solving, Analysis, Multitasking Skills, Google Chrome, Internet Explorer, Firefox, Apple, Meet Deadlines, Always Punctual, Outlook, Windows XP Pro, Technical Writing, Technical Writers, Document Drafting, 10 Key, Windows XP, Program Management, Time Management, Microsoft Excel, Leadership, Access, Team Leadership, Management, Project Management, Vendor Management
Education
Richland Community College 2014 — 2016
Associate of Science (A.S.), Professional, Technical, Business, and Scientific Writing
Algonquin College of Applied Arts and Technology 2007 — 2008
Print Media, Print Media
William McQueen's Convergys Experience August 2015 - Present
Job Client ProSupport Level 1 at Convergys
Industry Information Technology and Services
Experience
Convergys August 2015 - Present
William McQueen Computer Repair January 1996 - Present
Skills
Computers, Computer Maintenance, Computer Hardware, Computer Repair, Microsoft Word, Outlook, Microsoft Excel, Leadership, Employee Training, Consultation, Positivity, Teamwork, Public Speaking, Management, Hospitals
Education
LaSalle Computer Learning Center 2015 — 2015
CompTIA A+
Rasmussen College-Florida 1990 — 1991
Associate's degree, Accounting and Computer Science
Convergys August 2015 - Present
William McQueen Computer Repair January 1996 - Present
Skills
Computers, Computer Maintenance, Computer Hardware, Computer Repair, Microsoft Word, Outlook, Microsoft Excel, Leadership, Employee Training, Consultation, Positivity, Teamwork, Public Speaking, Management, Hospitals
Education
LaSalle Computer Learning Center 2015 — 2015
CompTIA A+
Rasmussen College-Florida 1990 — 1991
Associate's degree, Accounting and Computer Science
Alex Good Alex Good's Convergys Experience January 2012 - Present
Job Team Manager Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2012 - Present
Fat Face May 2007 - October 2008
Skills
Call Centers, Workforce Management, BPO, Team Management, Management, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Technical Support, Performance Management
Education
Ravensbourne 2006 — 2007
Bachelor of Arts (BA), Content Creation for Broadcasting and New Media
South Downs College 2003 — 2005
BTEC National Higher Education Diploma, Media Production, Pass with Distinction
Convergys January 2012 - Present
Fat Face May 2007 - October 2008
Skills
Call Centers, Workforce Management, BPO, Team Management, Management, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Technical Support, Performance Management
Education
Ravensbourne 2006 — 2007
Bachelor of Arts (BA), Content Creation for Broadcasting and New Media
South Downs College 2003 — 2005
BTEC National Higher Education Diploma, Media Production, Pass with Distinction
Jen Wozniak Jen Wozniak's Convergys Experience June 2010 - May 2015
Job Searching for longterm career
Industry Consumer Services
Experience
Convergys June 2010 - May 2015
Wright Weber Management LLC July 2002 - April 2013
Humana February 2002 - February 2009
Skills
Customer Service, Team Leadership, Call Centers, Training, Customer Satisfaction, Process Improvement, Recruiting, Leadership, Outlook, Coaching, Data Entry, Troubleshooting, Technical Support, Customer Retention, Communication, Business Analysis, Employee Training
Education
Rasmussen College 2007 — 2011
Associate's degree, Business Administration and Management, General
Convergys June 2010 - May 2015
Wright Weber Management LLC July 2002 - April 2013
Humana February 2002 - February 2009
Skills
Customer Service, Team Leadership, Call Centers, Training, Customer Satisfaction, Process Improvement, Recruiting, Leadership, Outlook, Coaching, Data Entry, Troubleshooting, Technical Support, Customer Retention, Communication, Business Analysis, Employee Training
Education
Rasmussen College 2007 — 2011
Associate's degree, Business Administration and Management, General
Jason Lei's Convergys Experience March 2015 - May 2015
Job Data Creative | pro bono Consultant Helping Leaders See Clearly, Act Wisely
Industry Management Consulting
Experience
Anthem, Inc. June 2015 - Present
Convergys March 2015 - May 2015
JetBlue Airways June 2010 - March 2015
JetBlue Airways August 2007 - May 2010
Purdue University August 2003 - August 2007
Purdue University January 2000 - August 2007
Skills
Program Management, Project Management, Analysis, Analytics, Data Visualization, Needs Analysis, Performance Improvement, Consulting, Process Improvement, Performance Consulting, Leadership, Change Management, Strategy, Business Strategy, Training, Instructional Design, Organizational..., E-Learning, Leadership Development, Instructor-led Training, Employee Training, Adult Education, Qualitative Research, Management, Staff Development, Strategic Planning, Business Intelligence, Coaching, Team Building, Data Analysis, Research, Management Consulting, Organizational..., Team Leadership, Training Delivery, Customer Service, Workshop Facilitation, Talent Management, Entrepreneurship, Statistics, Teaching, SPSS, Technical Writing, Project Planning, Nonprofits
Education
Purdue University 2003 — 2007
Doctor of Philosophy (Ph.D.), Curriculum and Instruction
Purdue University 1999 — 2003
Master’s Degree, Information Technology
Purdue University 1995 — 1999
Bachelor’s Degree, Electrical Engineering
Anthem, Inc. June 2015 - Present
Convergys March 2015 - May 2015
JetBlue Airways June 2010 - March 2015
JetBlue Airways August 2007 - May 2010
Purdue University August 2003 - August 2007
Purdue University January 2000 - August 2007
Skills
Program Management, Project Management, Analysis, Analytics, Data Visualization, Needs Analysis, Performance Improvement, Consulting, Process Improvement, Performance Consulting, Leadership, Change Management, Strategy, Business Strategy, Training, Instructional Design, Organizational..., E-Learning, Leadership Development, Instructor-led Training, Employee Training, Adult Education, Qualitative Research, Management, Staff Development, Strategic Planning, Business Intelligence, Coaching, Team Building, Data Analysis, Research, Management Consulting, Organizational..., Team Leadership, Training Delivery, Customer Service, Workshop Facilitation, Talent Management, Entrepreneurship, Statistics, Teaching, SPSS, Technical Writing, Project Planning, Nonprofits
Education
Purdue University 2003 — 2007
Doctor of Philosophy (Ph.D.), Curriculum and Instruction
Purdue University 1999 — 2003
Master’s Degree, Information Technology
Purdue University 1995 — 1999
Bachelor’s Degree, Electrical Engineering
Scott St.Clair's Convergys Experience 2000 - 2013
Job Sr Technical Support Engineer | Application Support | IT Systems Engineer
Industry Information Technology and Services
Experience
NICE Systems March 2014 - Present
Insight Global September 2013 - March 2014
City of Irving May 2013 - September 2013
Intervoice January 2000 - January 2013
Convergys 2000 - 2013
Microdynamics, Inc. 1993 - 1999
Gerber Technology 1993 - 1999
Entre 1986 - 1993
The Future Now 1986 - 1993
Skills
Problem Solving, Hardware, Troubleshooting, Customer Satisfaction, Customer Service, Computer Hardware, Security Clearance, Software Installation, Customer Relations, Operating Systems, Servers, Analysis, Testing, IVR, Telephony, ACD, C, CTI, Call Centers, Citrix, Cloud Computing, Data Center, Databases, HP, HTML, IP, IT Operations, ISDN, ITIL, Information Technology, Integration, Java, Linux, Management, Manufacturing, Network Administration, Network Engineering, Networking, Oracle, Project Management, Quality Assurance, Routers, SIP, Security, Service Delivery, Software Development, Software Documentation, Strategy, Switches, System Administration
Education
University of Houston 1984 — 1986
Bachelor of Science (BS), College of Technology, Specialized in Computer Hardware
Richland Community College 1980 — 1983
Associate, Arts and Science
NICE Systems March 2014 - Present
Insight Global September 2013 - March 2014
City of Irving May 2013 - September 2013
Intervoice January 2000 - January 2013
Convergys 2000 - 2013
Microdynamics, Inc. 1993 - 1999
Gerber Technology 1993 - 1999
Entre 1986 - 1993
The Future Now 1986 - 1993
Skills
Problem Solving, Hardware, Troubleshooting, Customer Satisfaction, Customer Service, Computer Hardware, Security Clearance, Software Installation, Customer Relations, Operating Systems, Servers, Analysis, Testing, IVR, Telephony, ACD, C, CTI, Call Centers, Citrix, Cloud Computing, Data Center, Databases, HP, HTML, IP, IT Operations, ISDN, ITIL, Information Technology, Integration, Java, Linux, Management, Manufacturing, Network Administration, Network Engineering, Networking, Oracle, Project Management, Quality Assurance, Routers, SIP, Security, Service Delivery, Software Development, Software Documentation, Strategy, Switches, System Administration
Education
University of Houston 1984 — 1986
Bachelor of Science (BS), College of Technology, Specialized in Computer Hardware
Richland Community College 1980 — 1983
Associate, Arts and Science
Rodney Gutierrez, CMP's Convergys Experience June 2001 - December 2002
Job Director of Sales Orange County Convention Center
Industry Hospitality
Experience
Orange County Convention Center December 2012 - Present
The Master's Academy August 2004 - Present
Orange County Convention Center March 2011 - December 2012
BCD Travel/Darden Restaurants May 2005 - November 2010
Tupperware March 2003 - March 2005
Convergys June 2001 - December 2002
Orlando Convention and Visitors Bureau January 1999 - May 2001
Kautter Management Group June 1996 - October 1998
Orlando Convention and Visitors Bureau May 1993 - May 1996
Skills
Meeting Planning, Incentives, Event Management, Contract Negotiation, Food Industry, Trade Shows, Cost Benefit, Hotels, Hospitality, Food & Beverage, Public Speaking, Hospitality Industry, Time Management, Corporate Events, Customer Service, Hospitality Management, Budgets, Marketing Strategy, Revenue Analysis, Leadership, Restaurants, Resorts, Event Planning, Strategy, Sales, Banquets, Sales Management, Tourism, Sales Process, Program Management, Marketing, Sales Operations, Teamwork, Entertainment, Account Management, Catering, Leadership Development, Hotel Management, Project Planning
Education
University of Central Florida 1989 — 1993
BS, Hospitality, Music, Chemistry
Rollins College 1988 — 1989
Chemistry and Music
Orange County Convention Center December 2012 - Present
The Master's Academy August 2004 - Present
Orange County Convention Center March 2011 - December 2012
BCD Travel/Darden Restaurants May 2005 - November 2010
Tupperware March 2003 - March 2005
Convergys June 2001 - December 2002
Orlando Convention and Visitors Bureau January 1999 - May 2001
Kautter Management Group June 1996 - October 1998
Orlando Convention and Visitors Bureau May 1993 - May 1996
Skills
Meeting Planning, Incentives, Event Management, Contract Negotiation, Food Industry, Trade Shows, Cost Benefit, Hotels, Hospitality, Food & Beverage, Public Speaking, Hospitality Industry, Time Management, Corporate Events, Customer Service, Hospitality Management, Budgets, Marketing Strategy, Revenue Analysis, Leadership, Restaurants, Resorts, Event Planning, Strategy, Sales, Banquets, Sales Management, Tourism, Sales Process, Program Management, Marketing, Sales Operations, Teamwork, Entertainment, Account Management, Catering, Leadership Development, Hotel Management, Project Planning
Education
University of Central Florida 1989 — 1993
BS, Hospitality, Music, Chemistry
Rollins College 1988 — 1989
Chemistry and Music
Dallas McEvoy's Convergys Experience November 2000 - August 2001
Job Java Developer at Manitoba Blue Cross
Industry Insurance
Experience
Manitoba Blue Cross May 2010 - Present
Polaris Industries May 2007 - June 2008
International Korean School March 2006 - March 2007
Shane English School Shanghai May 2004 - March 2006
Shane English Schools Vietnam August 2001 - May 2004
Convergys November 2000 - August 2001
Oxfam Quebec February 2000 - August 2000
Skills
Spring, Java Enterprise Edition, Ant, Java, Software Development, Hibernate, JUnit, Tomcat, JavaScript, JSP, Eclipse, SQL, JDBC, Subversion, Requirements Analysis, Git, Web Services, XML, Test Driven Development, jQuery, MySQL, Web Development, Kanban, PowerMock, EasyMock, Spring Webflow, RESTful WebServices, Spring Integration, Agile Methodologies, CSS, HTML, Microsoft SQL Server, PHP, AJAX
Education
Red River College 2009 — 2010
Computer Analyst/Programmer
Manitoba Blue Cross May 2010 - Present
Polaris Industries May 2007 - June 2008
International Korean School March 2006 - March 2007
Shane English School Shanghai May 2004 - March 2006
Shane English Schools Vietnam August 2001 - May 2004
Convergys November 2000 - August 2001
Oxfam Quebec February 2000 - August 2000
Skills
Spring, Java Enterprise Edition, Ant, Java, Software Development, Hibernate, JUnit, Tomcat, JavaScript, JSP, Eclipse, SQL, JDBC, Subversion, Requirements Analysis, Git, Web Services, XML, Test Driven Development, jQuery, MySQL, Web Development, Kanban, PowerMock, EasyMock, Spring Webflow, RESTful WebServices, Spring Integration, Agile Methodologies, CSS, HTML, Microsoft SQL Server, PHP, AJAX
Education
Red River College 2009 — 2010
Computer Analyst/Programmer
Julie Olagundoye's Convergys Experience September 2014 - July 2015
Job Human Resources Coordinator at Convergys
Industry Management Consulting
Experience
Convergys September 2014 - July 2015
Umpqua Bank January 2011 - October 2011
U.S. Cellular September 2007 - February 2011
UMB Bank January 2006 - September 2007
U.S. Bank June 2001 - September 2005
Skills
Outlook, Marketing, Photography, Editing, Teaching, Teamwork, Photoshop, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Research, Project Planning
Education
Rogue Community College 2013 — 2014
Bachelor of Arts (BA), Industrial and Organizational Psychology
Johnson County Community College 2001 — 2003
Convergys September 2014 - July 2015
Umpqua Bank January 2011 - October 2011
U.S. Cellular September 2007 - February 2011
UMB Bank January 2006 - September 2007
U.S. Bank June 2001 - September 2005
Skills
Outlook, Marketing, Photography, Editing, Teaching, Teamwork, Photoshop, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Research, Project Planning
Education
Rogue Community College 2013 — 2014
Bachelor of Arts (BA), Industrial and Organizational Psychology
Johnson County Community College 2001 — 2003
Yasha Henderson Yasha Henderson's Convergys Experience March 2002 - January 2004
Job Implementation Consultant / Software Trainer
Industry Computer Software
Experience
Interactive College of Technology December 2013 - August 2014
Horizon Software International, LLC. June 2012 - June 2013
Whiz-Tech Computer Solutions January 2007 - March 2012
MDL - Medical Diagnostic Laboratory May 2006 - November 2009
Express Scripts December 2003 - May 2006
Convergys March 2002 - January 2004
Skills
Strategic Planning, Project Management, Project Planning, Website Development, Graphic Design, Web Design, Photoshop, Dreamweaver, Hardware, PowerPoint, Outlook, Integration, TCP/IP, VMware, JavaScript, A+ Certified, Microsoft SQL Server, Access, SQL Server Management..., Visio, Windows 7, Management, Networking, Public Speaking, Social Networking, Training, Troubleshooting, Social Media, Microsoft Excel, Microsoft Word, Event Planning, Customer Service, HTML, Leadership
Education
Webster University 2009 — 2015
MBA
Webster University 2003 — 2007
Bachelor of Applied Science (B.A.Sc.)
Ranken Technical College 2000 — 2002
Associate of Science (A.S.)
Interactive College of Technology December 2013 - August 2014
Horizon Software International, LLC. June 2012 - June 2013
Whiz-Tech Computer Solutions January 2007 - March 2012
MDL - Medical Diagnostic Laboratory May 2006 - November 2009
Express Scripts December 2003 - May 2006
Convergys March 2002 - January 2004
Skills
Strategic Planning, Project Management, Project Planning, Website Development, Graphic Design, Web Design, Photoshop, Dreamweaver, Hardware, PowerPoint, Outlook, Integration, TCP/IP, VMware, JavaScript, A+ Certified, Microsoft SQL Server, Access, SQL Server Management..., Visio, Windows 7, Management, Networking, Public Speaking, Social Networking, Training, Troubleshooting, Social Media, Microsoft Excel, Microsoft Word, Event Planning, Customer Service, HTML, Leadership
Education
Webster University 2009 — 2015
MBA
Webster University 2003 — 2007
Bachelor of Applied Science (B.A.Sc.)
Ranken Technical College 2000 — 2002
Associate of Science (A.S.)
Lee Soriano Lee Soriano's Convergys Experience October 2006 - 2009
Job Customer Care Supervisor at Shaw Communications
Industry Telecommunications
Experience
Shaw Communications September 2015 - Present
Magellan Luxury Hotels January 2009 - August 2015
Convergys October 2006 - 2009
Convergys 2005 - 2006
Convergys 1999 - 2006
Skills
Performance Management, Data Analysis, Performance Analysis, Management, Policy, Team Building, Coaching, Process Improvement, Training, Teamwork, Project Management, Business Process, Customer Service, Call Centers, Operations Management, Team Leadership, Sales, Employee Training, Customer Satisfaction, Strategic Planning, Leadership Development, Change Management, Business Process...
Education
Red River College 1996 — 1998
Business Adminstration
Shaw Communications September 2015 - Present
Magellan Luxury Hotels January 2009 - August 2015
Convergys October 2006 - 2009
Convergys 2005 - 2006
Convergys 1999 - 2006
Skills
Performance Management, Data Analysis, Performance Analysis, Management, Policy, Team Building, Coaching, Process Improvement, Training, Teamwork, Project Management, Business Process, Customer Service, Call Centers, Operations Management, Team Leadership, Sales, Employee Training, Customer Satisfaction, Strategic Planning, Leadership Development, Change Management, Business Process...
Education
Red River College 1996 — 1998
Business Adminstration
Tanya Felchlin Tanya Felchlin's Convergys Experience January 2007 - December 2007
Job Product Specialist Assistant at TJX
Industry Apparel & Fashion
Experience
TJX September 2010 - Present
Reflec Usa October 2008 - May 2010
EMC Computer Systems January 2008 - November 2008
EMC Corporation/Business Knowledge Solutions January 2008 - November 2008
Convergys January 2007 - December 2007
Diene's Corporation February 2004 - February 2005
Medical Bureau of Economics February 2003 - February 2004
Speedo Authentic Fitness September 1998 - August 2002
Education
Worcester State University 2003 — 2004
Business, Accounting
Worcester State University
Quinsigamond Community College 1999 — 2003
Quinsigamond Community College
Associate of Science, Business Administration; Accounting
TJX September 2010 - Present
Reflec Usa October 2008 - May 2010
EMC Computer Systems January 2008 - November 2008
EMC Corporation/Business Knowledge Solutions January 2008 - November 2008
Convergys January 2007 - December 2007
Diene's Corporation February 2004 - February 2005
Medical Bureau of Economics February 2003 - February 2004
Speedo Authentic Fitness September 1998 - August 2002
Education
Worcester State University 2003 — 2004
Business, Accounting
Worcester State University
Quinsigamond Community College 1999 — 2003
Quinsigamond Community College
Associate of Science, Business Administration; Accounting
Brandon Wuest's Convergys Experience May 2004 - August 2005
Job Senior Software Engineer, Google Cardboard
Industry Computer Software
Experience
Google November 2012 - Present
Epiq Solutions March 2011 - November 2012
Motorola, Inc. August 2006 - February 2011
Convergys May 2004 - August 2005
Skills
Android Development, Swing, Core Java, Software Engineering, Java, JavaScript, JavaSE, User Interface Design
Education
Purdue University 2002 — 2006
BS, Computer Science
Google November 2012 - Present
Epiq Solutions March 2011 - November 2012
Motorola, Inc. August 2006 - February 2011
Convergys May 2004 - August 2005
Skills
Android Development, Swing, Core Java, Software Engineering, Java, JavaScript, JavaSE, User Interface Design
Education
Purdue University 2002 — 2006
BS, Computer Science
Kristina Spranger Kristina Spranger's Convergys Experience 1999 - 2003
Job Sr. BA/Project Manager
Industry Information Technology and Services
Experience
Independant August 2011 - Present
Thirty3 Consulting ,LLC June 2014 - January 2015
Independent 2015 - 2015
Independent 2015 - 2015
Meridian Systems January 2012 - December 2012
Deltek Inc April 2006 - August 2011
Time Warner Cable 2009 - 2011
Bright House Networks May 2004 - January 2005
AT&T Broadband 1999 - 2003
Convergys 1999 - 2003
Skills
ERP, Program Management, Business Intelligence, Software Implementation, Process Improvement, Project Management, SQL, Data Conversion, Business Analysis, Vendor Management, Requirements Analysis, Visio, Software Documentation, PMP, Cross-functional Team..., Change Management, Deltek, Software Project..., Integration, Telecommunications, Team Leadership, Professional Services, SharePoint, SDLC, Business Process, Enterprise Software, Testing
Education
Regis College 1984 — 1988
Bachelor’s Degree, Sociology
Independant August 2011 - Present
Thirty3 Consulting ,LLC June 2014 - January 2015
Independent 2015 - 2015
Independent 2015 - 2015
Meridian Systems January 2012 - December 2012
Deltek Inc April 2006 - August 2011
Time Warner Cable 2009 - 2011
Bright House Networks May 2004 - January 2005
AT&T Broadband 1999 - 2003
Convergys 1999 - 2003
Skills
ERP, Program Management, Business Intelligence, Software Implementation, Process Improvement, Project Management, SQL, Data Conversion, Business Analysis, Vendor Management, Requirements Analysis, Visio, Software Documentation, PMP, Cross-functional Team..., Change Management, Deltek, Software Project..., Integration, Telecommunications, Team Leadership, Professional Services, SharePoint, SDLC, Business Process, Enterprise Software, Testing
Education
Regis College 1984 — 1988
Bachelor’s Degree, Sociology
Chad Norris Chad Norris's Convergys Experience 2001 - 2007
Job Development and Support at Neovation Corporation
Industry Internet
Experience
Neovation Corporation January 2012 - Present
Modern Earth Web Design September 2007 - January 2012
Convergys 2001 - 2007
Skills
SEO, PHP
Education
Red River Community College
Computer Analyst and Programmer Diploma
Neovation Corporation January 2012 - Present
Modern Earth Web Design September 2007 - January 2012
Convergys 2001 - 2007
Skills
SEO, PHP
Education
Red River Community College
Computer Analyst and Programmer Diploma
Rudy Barger Rudy Barger's Convergys Experience May 2007 - December 2007
Job Student at Ranken Technical College
Industry Information Technology and Services
Experience
Evans & Dixon August 2015 - Present
National Oilwell Varco February 2014 - March 2015
US Army March 2008 - March 2014
Convergys May 2007 - December 2007
Skills
Security, Network Security, Computer Security, Information Security, Network Administration, Security+, Active Directory, Troubleshooting, CISSP, Vulnerability Assessment, System Administration, Disaster Recovery, Windows Server, Information Security..., Military, Cisco Technologies, Switches, Routers, Servers, Microsoft Exchange, Networking, Technical Support, Computer Hardware, Citrix, IP, Juniper, Information Technology, Printers, VPN, Firewalls, Network Engineering, Network Design, Antivirus, Security Clearance, System Deployment, Wireless Networking, DHCP, DNS, TCP/IP, Cisco Routers, Cisco IOS, Windows 7, Windows XP, WAN, Operating Systems, IT Operations, IT Management, Military Experience, DoD, Military Operations
Education
Ranken Technical College 2015 — 2017
Bachelor of Applied Science (B.A.Sc.)., Information Technology
University of Maryland University College 2011 — 2012
Some College, Business Administration and Management, General, Freshmen
Home Schooled 2004 — 2005
Gen ed, Gen Ed
Coronado High School 2002 — 2004
Gen Ed, Gen Ed
Evans & Dixon August 2015 - Present
National Oilwell Varco February 2014 - March 2015
US Army March 2008 - March 2014
Convergys May 2007 - December 2007
Skills
Security, Network Security, Computer Security, Information Security, Network Administration, Security+, Active Directory, Troubleshooting, CISSP, Vulnerability Assessment, System Administration, Disaster Recovery, Windows Server, Information Security..., Military, Cisco Technologies, Switches, Routers, Servers, Microsoft Exchange, Networking, Technical Support, Computer Hardware, Citrix, IP, Juniper, Information Technology, Printers, VPN, Firewalls, Network Engineering, Network Design, Antivirus, Security Clearance, System Deployment, Wireless Networking, DHCP, DNS, TCP/IP, Cisco Routers, Cisco IOS, Windows 7, Windows XP, WAN, Operating Systems, IT Operations, IT Management, Military Experience, DoD, Military Operations
Education
Ranken Technical College 2015 — 2017
Bachelor of Applied Science (B.A.Sc.)., Information Technology
University of Maryland University College 2011 — 2012
Some College, Business Administration and Management, General, Freshmen
Home Schooled 2004 — 2005
Gen ed, Gen Ed
Coronado High School 2002 — 2004
Gen Ed, Gen Ed
Rhoda Rojas's Convergys Experience July 2008 - August 2009
Job HR Business Partner at Diageo
Industry Human Resources
Experience
Diageo August 2014 - Present
McKesson Provider Technologies January 2011 - Present
Nordstrom November 2009 - May 2010
Convergys July 2008 - August 2009
GLOBAL HEALTHCARE EXCHANGE (GHX) January 2007 - June 2008
Level 3 Communications August 2003 - January 2007
Corporate Express February 1999 - January 2003
Skills
Employee Relations, Telecommunications, Employment Law, Customer Service, Organizational..., Human Resources, Performance Management, Succession Planning, Talent Management, Personnel Management, Recruiting, Training, Employee Engagement
Education
Regis University 2004 — 2007
MBA, Business Administration and Management, General
The George Washington University - School of Business 1993 — 1998
BA, Human Resources
Good Hope School 1980 — 1993
HS Diploma
Diageo August 2014 - Present
McKesson Provider Technologies January 2011 - Present
Nordstrom November 2009 - May 2010
Convergys July 2008 - August 2009
GLOBAL HEALTHCARE EXCHANGE (GHX) January 2007 - June 2008
Level 3 Communications August 2003 - January 2007
Corporate Express February 1999 - January 2003
Skills
Employee Relations, Telecommunications, Employment Law, Customer Service, Organizational..., Human Resources, Performance Management, Succession Planning, Talent Management, Personnel Management, Recruiting, Training, Employee Engagement
Education
Regis University 2004 — 2007
MBA, Business Administration and Management, General
The George Washington University - School of Business 1993 — 1998
BA, Human Resources
Good Hope School 1980 — 1993
HS Diploma
Darin Cavanaugh's Convergys Experience January 1999 - April 2005
Job UX Designer @ Blackbaud
Industry Computer Software
Experience
Blackbaud August 2009 - Present
Benefitfocus June 2007 - August 2009
ASI Health April 2005 - June 2007
Convergys January 1999 - April 2005
Skills
Usability Testing, Human Computer..., User Interface Design, User Experience, Task Analysis, User-centered Design, Heuristic Evaluation, Usability Engineering, User Interface, Contextual Inquiry, Human Factors, Interaction Design, Information Architecture, Human Factors..., Requirements Analysis
Education
Purdue University 1994 — 1998
Bachelor of Science (B.S.)
Blackbaud August 2009 - Present
Benefitfocus June 2007 - August 2009
ASI Health April 2005 - June 2007
Convergys January 1999 - April 2005
Skills
Usability Testing, Human Computer..., User Interface Design, User Experience, Task Analysis, User-centered Design, Heuristic Evaluation, Usability Engineering, User Interface, Contextual Inquiry, Human Factors, Interaction Design, Information Architecture, Human Factors..., Requirements Analysis
Education
Purdue University 1994 — 1998
Bachelor of Science (B.S.)
Betty Punkert's Convergys Experience October 1997 - August 2003
Job
Industry Writing and Editing
Experience
Osborne Village Resource Centre September 2012 - Present
Osborne Village Resource Centre November 2003 - September 2012
Canadian Choral Centre Inc. March 2009 - May 2012
National Novel Writing Month October 2004 - December 2011
Motor Coach Industries September 2005 - October 2008
Kelly Services June 2004 - August 2005
Convergys October 1997 - August 2003
Convergys April 1995 - October 1997
Skills
Writing, Press Releases, HTML, Brochures, Desktop Publishing, Manuals, Newsletters, Image Editing, Copywriting, Creative Writing, Proofreading, Copy Editing, Editing, Microsoft Office, Training, Troubleshooting, Software Documentation, Marketing, Leadership, Interviews, Nonprofits, Public Speaking, Customer Service
Education
Winnipeg Transition Centre / University of Winnipeg 2012 — 2014
Career / Employment Coach Certificate, Resume Development, Interview Skills, Job Search Coach, Career Coach
Red River College 1993 — 1995
Creative Communications, Public Relations
The University of Winnipeg 1991 — 1993
Sciences
Osborne Village Resource Centre September 2012 - Present
Osborne Village Resource Centre November 2003 - September 2012
Canadian Choral Centre Inc. March 2009 - May 2012
National Novel Writing Month October 2004 - December 2011
Motor Coach Industries September 2005 - October 2008
Kelly Services June 2004 - August 2005
Convergys October 1997 - August 2003
Convergys April 1995 - October 1997
Skills
Writing, Press Releases, HTML, Brochures, Desktop Publishing, Manuals, Newsletters, Image Editing, Copywriting, Creative Writing, Proofreading, Copy Editing, Editing, Microsoft Office, Training, Troubleshooting, Software Documentation, Marketing, Leadership, Interviews, Nonprofits, Public Speaking, Customer Service
Education
Winnipeg Transition Centre / University of Winnipeg 2012 — 2014
Career / Employment Coach Certificate, Resume Development, Interview Skills, Job Search Coach, Career Coach
Red River College 1993 — 1995
Creative Communications, Public Relations
The University of Winnipeg 1991 — 1993
Sciences
Wil Pickens's Convergys Experience 2008 - 2010
Job Nortel
Industry Telecommunications
Experience
Convergys 2008 - 2010
Sr Product Manager 2007 - 2008
Nortel March 1992 - 2007
Bell Northern Research September 1988 - March 1992
Education
Purdue University
MS, Electrical & Computer Engineering
Southern University and Agricultural and Mechanical College at Baton Rouge
BS, EE
Convergys 2008 - 2010
Sr Product Manager 2007 - 2008
Nortel March 1992 - 2007
Bell Northern Research September 1988 - March 1992
Education
Purdue University
MS, Electrical & Computer Engineering
Southern University and Agricultural and Mechanical College at Baton Rouge
BS, EE
Jeff Burkholder's Convergys Experience 2000 - 2007
Job Advisor, IT Systems at CVS Caremark Corporation
Industry Information Technology and Services
Experience
CVS Health November 2012 - Present
CVS Health December 2008 - Present
CVS Health May 2007 - December 2008
Convergys 2000 - 2007
Cincinnati Bell Information Systems June 1986 - December 2000
Skills
DB2, J2EE, Enterprise Content..., Websphere, AIX, Struts, JSP, Tomcat, JSF, Servlets, Eclipse, XML, Java, JDBC, JavaScript, Java Enterprise Edition, Oracle, Systems Analysis, Requirements Analysis, Requirements Gathering, Unix, Data Warehousing, Microsoft SQL Server, Performance Tuning, Software Documentation
Education
Purdue University Calumet 1981 — 1986
BS, Systems Analysis and Business Design, School of Professional Studies
CVS Health November 2012 - Present
CVS Health December 2008 - Present
CVS Health May 2007 - December 2008
Convergys 2000 - 2007
Cincinnati Bell Information Systems June 1986 - December 2000
Skills
DB2, J2EE, Enterprise Content..., Websphere, AIX, Struts, JSP, Tomcat, JSF, Servlets, Eclipse, XML, Java, JDBC, JavaScript, Java Enterprise Edition, Oracle, Systems Analysis, Requirements Analysis, Requirements Gathering, Unix, Data Warehousing, Microsoft SQL Server, Performance Tuning, Software Documentation
Education
Purdue University Calumet 1981 — 1986
BS, Systems Analysis and Business Design, School of Professional Studies
Dawn De La Hoz's Convergys Experience September 2009 - May 2010
Job Senior Manager Payroll Solutions Architect at Johnson & Johnson
Industry Human Resources
Experience
Johnson & Johnson September 2014 - Present
Payroll Solutions NY August 2010 - December 2012
The Nielsen Company May 2010 - July 2010
Convergys September 2009 - May 2010
Convergys 2007 - December 2009
VNU 2000 - 2007
The Nielsen Company 2000 - 2007
Skills
Deferred Compensation, Employee Benefits, HR Policies, Personnel Management, SAP, Payroll, SAP HR, SAP R/3, Human Resources, Process Improvement, Acquisition Integration, HRIS, HR Consulting, Integration, Requirements Gathering, Talent Management, Analysis, HR Transformation, ABAP, SAP ERP
Education
Ramapo College of New Jersey
Johnson & Johnson September 2014 - Present
Payroll Solutions NY August 2010 - December 2012
The Nielsen Company May 2010 - July 2010
Convergys September 2009 - May 2010
Convergys 2007 - December 2009
VNU 2000 - 2007
The Nielsen Company 2000 - 2007
Skills
Deferred Compensation, Employee Benefits, HR Policies, Personnel Management, SAP, Payroll, SAP HR, SAP R/3, Human Resources, Process Improvement, Acquisition Integration, HRIS, HR Consulting, Integration, Requirements Gathering, Talent Management, Analysis, HR Transformation, ABAP, SAP ERP
Education
Ramapo College of New Jersey
Diego Redondo's Convergys Experience July 2006 - April 2007
Job IT Supervisor at TransX
Industry Computer & Network Security
Experience
TransX December 2013 - Present
TransX November 2010 - December 2013
IBM September 2007 - June 2009
Convergys July 2006 - April 2007
Skills
Process Improvement, Project Management, IT Service Management, Web Design, PHP, Active Directory, Web Development, Windows Server, VMware, System Administration, Linux, IT Management, Servers, Microsoft Exchange, Virtualization, Network Security, Security, Data Center, SQL, Cisco Technologies, Project Planning, ActiveSync, Mac OS, iOS, Troubleshooting, Business Analysis
Education
Red River College 2009 — 2010
Instituto Tecnico Central 2000 — 2005
TransX December 2013 - Present
TransX November 2010 - December 2013
IBM September 2007 - June 2009
Convergys July 2006 - April 2007
Skills
Process Improvement, Project Management, IT Service Management, Web Design, PHP, Active Directory, Web Development, Windows Server, VMware, System Administration, Linux, IT Management, Servers, Microsoft Exchange, Virtualization, Network Security, Security, Data Center, SQL, Cisco Technologies, Project Planning, ActiveSync, Mac OS, iOS, Troubleshooting, Business Analysis
Education
Red River College 2009 — 2010
Instituto Tecnico Central 2000 — 2005
George Rewick's Convergys Experience 2006 - 2007
Job CIO at TQL
Industry Transportation/Trucking/Railroad
Experience
Total Quality Logistics April 2007 - Present
TQL April 2007 - Present
Convergys 2006 - 2007
Convergys 2005 - 2005
Convergys 2001 - 2004
Convergys 1998 - 2001
Matrixx Marketing 1991 - 1996
JP Morgan Chase 1980 - 1990
Skills
Vendor Management, Business Analysis, Program Management, Call Center, Process Improvement, Business Process..., Data Center, Outsourcing, IT Management, Leadership, IT Strategy, Enterprise Software, Integration, Information Technology, SDLC, Project Management, Solution Architecture, Cloud Computing, Enterprise Architecture, Business Intelligence, Team Leadership, Team Building, Project Planning, Cross-functional Team..., ERP, Requirements Analysis, Business Process, Change Management, Disaster Recovery, Supply Chain, Strategy, Logistics, Call Centers, SaaS, ITIL, Management, Telecommunications, CRM, Consulting, Executive Management, Team Management, Security, Operations Management, Solution Selling, Management Consulting, Resource Management, Business Development, Supply Chain Management, SharePoint, IT Service Management
Education
Fairleigh Dickinson University-Metropolitan Campus 1982 — 1985
M.B.A., Finance
Rider University 1976 — 1980
Bachelor of Commerce (B.Com.), Decision Sciences and Computers
Total Quality Logistics April 2007 - Present
TQL April 2007 - Present
Convergys 2006 - 2007
Convergys 2005 - 2005
Convergys 2001 - 2004
Convergys 1998 - 2001
Matrixx Marketing 1991 - 1996
JP Morgan Chase 1980 - 1990
Skills
Vendor Management, Business Analysis, Program Management, Call Center, Process Improvement, Business Process..., Data Center, Outsourcing, IT Management, Leadership, IT Strategy, Enterprise Software, Integration, Information Technology, SDLC, Project Management, Solution Architecture, Cloud Computing, Enterprise Architecture, Business Intelligence, Team Leadership, Team Building, Project Planning, Cross-functional Team..., ERP, Requirements Analysis, Business Process, Change Management, Disaster Recovery, Supply Chain, Strategy, Logistics, Call Centers, SaaS, ITIL, Management, Telecommunications, CRM, Consulting, Executive Management, Team Management, Security, Operations Management, Solution Selling, Management Consulting, Resource Management, Business Development, Supply Chain Management, SharePoint, IT Service Management
Education
Fairleigh Dickinson University-Metropolitan Campus 1982 — 1985
M.B.A., Finance
Rider University 1976 — 1980
Bachelor of Commerce (B.Com.), Decision Sciences and Computers
Barbara Eaton's Convergys Experience April 2010 - January 2014
Job Administrative Assistant/CSR
Industry Executive Office
Experience
The Julie Bryant Allstate Agency October 2014 - Present
Convergys April 2010 - January 2014
Manpower May 2008 - August 2008
ACT Conferencing, a PGi Company May 1994 - September 2007
Skills
Customer Service, Leadership, Management, General Office..., Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, CRM, Time Management, Sales, Retail, Fashion, Merchandising, Visual Merchandising, Sales Management, Client Development, Event Planning, Marketing Strategy, Store Management, Negotiation, Recruiting, Account Management, Office Administration, Telecommunications, Training
Education
Esprit Group, LLC - Notary Public 2013 — 2013
Commissioned in State of Colorado, Notary Public, Notary ID: 20134055580
Red Rocks Community College 2006 — 2006
Certification, Computer Skills
Colorado School of Travel 1994 — 1995
Certification, Travel Career Training Program
International School of Gemology, ISG 2006 — 2008
Registered Gemologist, Diamonds and precious gems
The Julie Bryant Allstate Agency October 2014 - Present
Convergys April 2010 - January 2014
Manpower May 2008 - August 2008
ACT Conferencing, a PGi Company May 1994 - September 2007
Skills
Customer Service, Leadership, Management, General Office..., Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, CRM, Time Management, Sales, Retail, Fashion, Merchandising, Visual Merchandising, Sales Management, Client Development, Event Planning, Marketing Strategy, Store Management, Negotiation, Recruiting, Account Management, Office Administration, Telecommunications, Training
Education
Esprit Group, LLC - Notary Public 2013 — 2013
Commissioned in State of Colorado, Notary Public, Notary ID: 20134055580
Red Rocks Community College 2006 — 2006
Certification, Computer Skills
Colorado School of Travel 1994 — 1995
Certification, Travel Career Training Program
International School of Gemology, ISG 2006 — 2008
Registered Gemologist, Diamonds and precious gems
Dan Crough's Convergys Experience January 2012 - May 2012
Job Sr. Consultant at Nationwide Insurance
Industry Information Technology and Services
Experience
Nationwide Insurance February 2013 - Present
Arscientia 2001 - Present
American Greetings September 2012 - January 2013
NetCracker May 2012 - July 2012
Convergys January 2012 - May 2012
Verizon Wireless January 2009 - January 2012
Alltel 2002 - January 2009
General Electric 2001 - 2002
Solutions Now 1996 - 2001
Alltel Information Services 1997 - 1998
Skills
Business Analysis, Solution Architecture, System Architecture, Databases, Enterprise Architecture, Data Warehousing, Telecommunications, Unix, SDLC, PL/SQL, Software Project..., Software Development, Integration, Vendor Management, IT Management, Microsoft SQL Server, Oracle, Testing, Java Enterprise Edition, Java, Business Process, Spring, Web Services, SOA, JavaScript, Hibernate, Software Documentation, Web Applications, EAI, Requirements Analysis, Agile Methodologies, Spring Framework
Education
Rensselaer Polytechnic Institute 1983 — 1987
BSEE, Electrical Engineering
Nationwide Insurance February 2013 - Present
Arscientia 2001 - Present
American Greetings September 2012 - January 2013
NetCracker May 2012 - July 2012
Convergys January 2012 - May 2012
Verizon Wireless January 2009 - January 2012
Alltel 2002 - January 2009
General Electric 2001 - 2002
Solutions Now 1996 - 2001
Alltel Information Services 1997 - 1998
Skills
Business Analysis, Solution Architecture, System Architecture, Databases, Enterprise Architecture, Data Warehousing, Telecommunications, Unix, SDLC, PL/SQL, Software Project..., Software Development, Integration, Vendor Management, IT Management, Microsoft SQL Server, Oracle, Testing, Java Enterprise Edition, Java, Business Process, Spring, Web Services, SOA, JavaScript, Hibernate, Software Documentation, Web Applications, EAI, Requirements Analysis, Agile Methodologies, Spring Framework
Education
Rensselaer Polytechnic Institute 1983 — 1987
BSEE, Electrical Engineering
Steve Gorski's Convergys Experience September 1989 - April 2012
Job Techincal Support Manager at Diamond Healthcare Communications /Diamond Marketing Solutions
Industry Information Technology and Services
Experience
Diamond Healthcare Communications /Diamond Marketing Solutions April 2014 - Present
RelayHealth April 2013 - March 2014
NetCracker May 2012 - March 2013
Convergys September 1989 - April 2012
Education
Ripon College 1985 — 1989
Diamond Healthcare Communications /Diamond Marketing Solutions April 2014 - Present
RelayHealth April 2013 - March 2014
NetCracker May 2012 - March 2013
Convergys September 1989 - April 2012
Education
Ripon College 1985 — 1989
Cliff Perkins's Convergys Experience January 2005 - March 2012
Job Director of Operational Architecture at Syniverse Technologies
Industry Computer Software
Experience
Syniverse Technologies March 2012 - Present
Convergys January 2005 - March 2012
Convergys May 1998 - December 2004
Convergys August 1993 - May 1998
AT&T Bell Labs 1978 - 1993
Skills
Scalability, Unix, System Performance, Solution Architecture, SDLC, Requirements Analysis, Telecommunications
Education
Purdue University 1977 — 1978
MSEE, Electrical Engineering
University of Tennessee-Knoxville 1973 — 1977
BSEE, Electrical Engineering
Syniverse Technologies March 2012 - Present
Convergys January 2005 - March 2012
Convergys May 1998 - December 2004
Convergys August 1993 - May 1998
AT&T Bell Labs 1978 - 1993
Skills
Scalability, Unix, System Performance, Solution Architecture, SDLC, Requirements Analysis, Telecommunications
Education
Purdue University 1977 — 1978
MSEE, Electrical Engineering
University of Tennessee-Knoxville 1973 — 1977
BSEE, Electrical Engineering
Jana Stubbs's Convergys Experience January 2006 - May 2008
Job Finance Consultant at Acxiom
Industry Information Technology and Services
Experience
Acxiom May 2008 - Present
Convergys January 2006 - May 2008
BearingPoint July 2004 - June 2005
Lockheed Martin June 2000 - June 2004
Education
University of Phoenix 2001 — 2003
MBA, Accounting
Regis University 1996 — 2000
Acxiom May 2008 - Present
Convergys January 2006 - May 2008
BearingPoint July 2004 - June 2005
Lockheed Martin June 2000 - June 2004
Education
University of Phoenix 2001 — 2003
MBA, Accounting
Regis University 1996 — 2000
Russell Birmingham's Convergys Experience November 2010 - Present
Job Trainer
Industry Outsourcing/Offshoring
Experience
Convergys November 2010 - Present
Skills
Customer Satisfaction, Process Improvement, Contact Centers, Coaching, Call Center, Technical Support, Performance Management, Customer Service, Soft Skills, Call Centers, Workforce Management, BPO, Customer Experience, Team Management, Training, Team Building, Troubleshooting
Education
Reed College 1997 — 2001
Convergys November 2010 - Present
Skills
Customer Satisfaction, Process Improvement, Contact Centers, Coaching, Call Center, Technical Support, Performance Management, Customer Service, Soft Skills, Call Centers, Workforce Management, BPO, Customer Experience, Team Management, Training, Team Building, Troubleshooting
Education
Reed College 1997 — 2001
Jim Simants's Convergys Experience 1998 - 2000
Job Project Manager at Simants Consulting Services, Inc.
Industry Information Technology and Services
Experience
Simants Consulting Services, Inc. Systems IntegratorNicor Energy2001 - 2002
Convergys 1998 - 2000
Cincinnati Bell Information Systems 1995 - 1998
Education
Purdue University 1982 — 1986
Simants Consulting Services, Inc. Systems IntegratorNicor Energy2001 - 2002
Convergys 1998 - 2000
Cincinnati Bell Information Systems 1995 - 1998
Education
Purdue University 1982 — 1986
Betsy Bybee's Convergys Experience Sr. Project AnalystConvergysSeptember 2007 - April 2008
Job Account Executive at Convergys
Industry Market Research
Experience
Convergys Sr. Project AnalystConvergysSeptember 2007 - April 2008
MarketVision Research 2004 - 2006
Procter & Gamble March 2000 - September 2001
Education
Purdue University 1995 — 1999
BS, Mechanical Engineering
Convergys Sr. Project AnalystConvergysSeptember 2007 - April 2008
MarketVision Research 2004 - 2006
Procter & Gamble March 2000 - September 2001
Education
Purdue University 1995 — 1999
BS, Mechanical Engineering
Bryan Bailey's Convergys Experience September 2011 - December 2012
Job Improvement System Facilitator at ThedaCare
Industry Hospital & Health Care
Experience
ThedaCare January 2013 - Present
Convergys September 2011 - December 2012
Humana January 2011 - August 2011
Ferguson Enterprises May 2005 - August 2010
Skills
Business Intelligence, Business Process..., Continuous Improvement, Forecasting, Management, Change Management, Analysis, Data Analysis, Performance Improvement, Pricing, Finance, Kaizen, Inventory Control, Root Cause Analysis, Project Charter, ROI Justification, Preparing Business Cases, Lean Healthcare, Leadership Developmnet, Process Improvement, Program Management, Operations Management
Education
Radford University 2000 — 2003
Bachelors, Business Administration; Marketing
ThedaCare January 2013 - Present
Convergys September 2011 - December 2012
Humana January 2011 - August 2011
Ferguson Enterprises May 2005 - August 2010
Skills
Business Intelligence, Business Process..., Continuous Improvement, Forecasting, Management, Change Management, Analysis, Data Analysis, Performance Improvement, Pricing, Finance, Kaizen, Inventory Control, Root Cause Analysis, Project Charter, ROI Justification, Preparing Business Cases, Lean Healthcare, Leadership Developmnet, Process Improvement, Program Management, Operations Management
Education
Radford University 2000 — 2003
Bachelors, Business Administration; Marketing
Ravi Chalmela's Convergys Experience March 2009 - April 2010
Job Software Engineer 2 at Intuit Inc
Industry Computer Software
Experience
Intuit Inc July 2014 - Present
Intuit July 2013 - July 2014
Rochester Institute of Technology December 2012 - February 2013
Rochester Institute of Technology December 2012 - February 2013
Intuit Inc. June 2012 - November 2012
Rochester Institute of Technology October 2011 - May 2012
Convergys March 2009 - April 2010
Consultant September 2008 - February 2009
Livewire Training & Management Services Pvt. Ltd. September 2007 - August 2008
Skills
JavaScript, CSS, HTML, ASP.NET, AJAX, MySQL, Windows, C, Java, C++, Java Enterprise Edition, Primefaces, Web Applications, Eclipse, Software Engineering, JSP, Agile Methodologies
Education
Rochester Institute of Technology 2011 — 2013
M.S., Compter Science, 3.78
University of Mumbai 2003 — 2007
B.E., Computer Science
Intuit Inc July 2014 - Present
Intuit July 2013 - July 2014
Rochester Institute of Technology December 2012 - February 2013
Rochester Institute of Technology December 2012 - February 2013
Intuit Inc. June 2012 - November 2012
Rochester Institute of Technology October 2011 - May 2012
Convergys March 2009 - April 2010
Consultant September 2008 - February 2009
Livewire Training & Management Services Pvt. Ltd. September 2007 - August 2008
Skills
JavaScript, CSS, HTML, ASP.NET, AJAX, MySQL, Windows, C, Java, C++, Java Enterprise Edition, Primefaces, Web Applications, Eclipse, Software Engineering, JSP, Agile Methodologies
Education
Rochester Institute of Technology 2011 — 2013
M.S., Compter Science, 3.78
University of Mumbai 2003 — 2007
B.E., Computer Science
Bill Brunette's Convergys Experience August 2002 - August 2006
Job Vice President, Sales & Marketing at Eco Engineering, Inc.
Industry Environmental Services
Experience
Eco Engineering, Inc. January 2012 - Present
Mercer August 2006 - December 2011
Convergys August 2002 - August 2006
Convergys February 2000 - August 2002
Convergys October 1998 - February 2000
Convergys June 1996 - October 1998
NCR June 1990 - March 1994
Skills
Leadership, Sales, Team Leadership, Outsourcing, Consulting, Negotiation, Business Development, New Business Development, Sales Process, Energy Efficiency, Lighting, Lighting Controls, Lighting Retrofits
Education
University of Michigan - Stephen M. Ross School of Business 1994 — 1996
MBA
Purdue University - Krannert School of Management 1986 — 1990
BS, Industrial Management / Engineering
Eco Engineering, Inc. January 2012 - Present
Mercer August 2006 - December 2011
Convergys August 2002 - August 2006
Convergys February 2000 - August 2002
Convergys October 1998 - February 2000
Convergys June 1996 - October 1998
NCR June 1990 - March 1994
Skills
Leadership, Sales, Team Leadership, Outsourcing, Consulting, Negotiation, Business Development, New Business Development, Sales Process, Energy Efficiency, Lighting, Lighting Controls, Lighting Retrofits
Education
University of Michigan - Stephen M. Ross School of Business 1994 — 1996
MBA
Purdue University - Krannert School of Management 1986 — 1990
BS, Industrial Management / Engineering
Garth Fudge's Convergys Experience June 2003 - September 2005
Job Application Developer at City of Winnipeg
Industry Computer & Network Security
Experience
City of Winnipeg May 2015 - Present
Microsoft July 2012 - September 2013
Microsoft August 2008 - July 2012
Microsoft August 2007 - August 2008
Microsoft September 2005 - August 2007
Convergys June 2003 - September 2005
Skills
Service Delivery, Cloud Computing, IT Service Management, ITIL, IT Operations, Incident Management, Vendor Management, Problem Management, Process Improvement, Program Management, Service Management, System Deployment, Virtualization, Data Center, Leadership, Microsoft Technologies, Software Documentation, IT Management, IT Strategy, SharePoint
Education
Red River College 2013 — 2016
Information Systems Programmer/Analyst
University of Manitoba 1998 — 2000
City of Winnipeg May 2015 - Present
Microsoft July 2012 - September 2013
Microsoft August 2008 - July 2012
Microsoft August 2007 - August 2008
Microsoft September 2005 - August 2007
Convergys June 2003 - September 2005
Skills
Service Delivery, Cloud Computing, IT Service Management, ITIL, IT Operations, Incident Management, Vendor Management, Problem Management, Process Improvement, Program Management, Service Management, System Deployment, Virtualization, Data Center, Leadership, Microsoft Technologies, Software Documentation, IT Management, IT Strategy, SharePoint
Education
Red River College 2013 — 2016
Information Systems Programmer/Analyst
University of Manitoba 1998 — 2000
Hermes F. Norero, P.E.'s Convergys Experience 2000 - 2001
Job Owner, Building Drops
Industry Building Materials
Experience
Building Drops September 2007 - Present
PTC, LLC May 2005 - September 2007
Rohwedder, Inc. January 2001 - February 2005
Convergys 2000 - 2001
Skills
Doors, CAD, Manufacturing, Glass, Marketing, New Business Development, Mechanical Engineering, AutoCAD
Education
Rensselaer Polytechnic Institute 1998 — 2000
Master of Science, Mechanical Engineering
Turabo University 1993 — 1998
Bachelor of Science, Mechanical Engineering
Colegio Marista 1988 — 1992
High School
Building Drops September 2007 - Present
PTC, LLC May 2005 - September 2007
Rohwedder, Inc. January 2001 - February 2005
Convergys 2000 - 2001
Skills
Doors, CAD, Manufacturing, Glass, Marketing, New Business Development, Mechanical Engineering, AutoCAD
Education
Rensselaer Polytechnic Institute 1998 — 2000
Master of Science, Mechanical Engineering
Turabo University 1993 — 1998
Bachelor of Science, Mechanical Engineering
Colegio Marista 1988 — 1992
High School
Laura Hajec's Convergys Experience April 1988 - May 2012
Job Senior Software Engineer at Capital One
Industry Banking
Experience
Capital One November 2014 - Present
NetCracker May 2012 - October 2014
Convergys April 1988 - May 2012
Skills
Requirements Analysis, Business Analysis, Software Project..., Integration, Troubleshooting, COBOL, JCL, SAS programming, EzTrieve, IMS data, DB2, Abend-Aid, System Architecture, Microsoft Excel, Microsoft Word, Agile Methodologies, Syncsort
Education
Purdue University 1980 — 1984
Bachelor of Science (B.S.), Management Information Systems, General
Capital One November 2014 - Present
NetCracker May 2012 - October 2014
Convergys April 1988 - May 2012
Skills
Requirements Analysis, Business Analysis, Software Project..., Integration, Troubleshooting, COBOL, JCL, SAS programming, EzTrieve, IMS data, DB2, Abend-Aid, System Architecture, Microsoft Excel, Microsoft Word, Agile Methodologies, Syncsort
Education
Purdue University 1980 — 1984
Bachelor of Science (B.S.), Management Information Systems, General
Helen Heidel's Convergys Experience 1998 - 2000
Job Adjunct Faculty Webster University Faculty Coordinator
Industry Higher Education
Experience
The Cottages Property Owners Association, Inc. 2007 - Present
Webster University January 2004 - Present
Webster University 2004 - Present
Chase Card Services January 2005 - January 2012
Convergys 1998 - 2000
AT&T November 1982 - November 1998
Mountain Bell January 1977 - November 1982
Skills
Faculty Coordinator, Adjunct Faculty, Training, Instructional Design, Team Building, Management, Teaching, Staff Development, Leadership, Leadership Development, Employee Training, Organizational..., Performance Management, Coaching, Career Development, Customer Service, Business Development, Call Center, Call Centers, Sales, E-Learning, Adult Education, Workshop Facilitation, Career Counseling, Change Management, Honor Society Adviser
Education
Rider University 1995 — 1999
MBA, Business
University of Pennsylvania - The Wharton School 1996 — 1996
Mini MBA, Business
College of St. Elizabeth 1987 — 1992
BS, Business
Webster University
Adjunct Faculty approved to teach Leadership, Management, Org Change, Training & Dev, Human Resource
The Cottages Property Owners Association, Inc. 2007 - Present
Webster University January 2004 - Present
Webster University 2004 - Present
Chase Card Services January 2005 - January 2012
Convergys 1998 - 2000
AT&T November 1982 - November 1998
Mountain Bell January 1977 - November 1982
Skills
Faculty Coordinator, Adjunct Faculty, Training, Instructional Design, Team Building, Management, Teaching, Staff Development, Leadership, Leadership Development, Employee Training, Organizational..., Performance Management, Coaching, Career Development, Customer Service, Business Development, Call Center, Call Centers, Sales, E-Learning, Adult Education, Workshop Facilitation, Career Counseling, Change Management, Honor Society Adviser
Education
Rider University 1995 — 1999
MBA, Business
University of Pennsylvania - The Wharton School 1996 — 1996
Mini MBA, Business
College of St. Elizabeth 1987 — 1992
BS, Business
Webster University
Adjunct Faculty approved to teach Leadership, Management, Org Change, Training & Dev, Human Resource
Glenn Lester's Convergys Experience August 2003 - January 2005
Job Software Tester at Avant Systems Group
Industry Information Technology and Services
Experience
Avant Systems Group September 2012 - Present
Smart PlanIT March 2011 - June 2011
Mirage Consulting March 2010 - April 2010
CNC Global 2008 - 2008
Wawanesa Mutual Insurance Company November 2005 - October 2007
Convergys August 2003 - January 2005
Manitoba Justice 2005 - 2005
Skills
Test Planning, Quality Assurance, Documentation, SQL, Testing, Test Cases, Software Quality..., Technical Support, System Testing, User Acceptance Testing, Software Documentation, Quality Center, Regression Testing, Integration Testing, Design Analysis, GUI Testing, Requirements Analysis, Functional Testing, Selenium, Bug Tracking, Atlassian JIRA
Education
Red River College 2000 — 2003
Computer Analyst Programmer Diploma, Information Technology
University of Manitoba
Avant Systems Group September 2012 - Present
Smart PlanIT March 2011 - June 2011
Mirage Consulting March 2010 - April 2010
CNC Global 2008 - 2008
Wawanesa Mutual Insurance Company November 2005 - October 2007
Convergys August 2003 - January 2005
Manitoba Justice 2005 - 2005
Skills
Test Planning, Quality Assurance, Documentation, SQL, Testing, Test Cases, Software Quality..., Technical Support, System Testing, User Acceptance Testing, Software Documentation, Quality Center, Regression Testing, Integration Testing, Design Analysis, GUI Testing, Requirements Analysis, Functional Testing, Selenium, Bug Tracking, Atlassian JIRA
Education
Red River College 2000 — 2003
Computer Analyst Programmer Diploma, Information Technology
University of Manitoba
Jason Ocker's Convergys Experience June 2010 - August 2011
Job ADA Surveyor
Industry Facilities Services
Experience
Convergys June 2010 - August 2011
Walmart September 2009 - June 2010
University of Wisconsin Oshkosh September 2003 - May 2009
Lakeside Packaging Plus, Inc. May 2005 - August 2008
Vector Marketing May 2004 - April 2005
Skills
multitasking, Customer Service, versatility, quick learner, verbal/written..., Photography, Team-oriented, Sales Operations, Building Relationships, People Skills, Teamwork, Technical Support, Microsoft Word, Conflict Resolution, Leadership
Education
University of Wisconsin-Oshkosh 2003 — 2009
Bachelors of Business Administration, Human Resources, Japanese
Ritsumeikan Asia Pacific University 2006 — 2007
general study abroad credit, Japanese language/culture, international business
Convergys June 2010 - August 2011
Walmart September 2009 - June 2010
University of Wisconsin Oshkosh September 2003 - May 2009
Lakeside Packaging Plus, Inc. May 2005 - August 2008
Vector Marketing May 2004 - April 2005
Skills
multitasking, Customer Service, versatility, quick learner, verbal/written..., Photography, Team-oriented, Sales Operations, Building Relationships, People Skills, Teamwork, Technical Support, Microsoft Word, Conflict Resolution, Leadership
Education
University of Wisconsin-Oshkosh 2003 — 2009
Bachelors of Business Administration, Human Resources, Japanese
Ritsumeikan Asia Pacific University 2006 — 2007
general study abroad credit, Japanese language/culture, international business
David Bergen's Convergys Experience 2004 - Present
Job Business Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 2004 - Present
Skills
Business Analysis, Call Center, Workforce Management, Call Centers, Contact Centers, Outsourcing, Requirements Gathering, Requirements Analysis, IVR, Customer Experience
Education
Red River College
Computer Engineering Technology, Computers, Electronics, Math
Convergys 2004 - Present
Skills
Business Analysis, Call Center, Workforce Management, Call Centers, Contact Centers, Outsourcing, Requirements Gathering, Requirements Analysis, IVR, Customer Experience
Education
Red River College
Computer Engineering Technology, Computers, Electronics, Math
Gwen Nunn's Convergys Experience December 2000 - March 2009
Job Supervisor of Business Management at The Dufresne Group
Industry Consumer Services
Experience
The Dufresne Group January 2010 - Present
Convergys December 2000 - March 2009
Skills
Call Center, Performance Management, Customer Service, Management, Team Leadership, Analysis, Project Management, Workforce Management, Process Improvement, Strategic Planning, Team Building, Operations Management, Recruiting, Customer Satisfaction, Business Analysis, Change Management, Sales Management, Team Management, Coaching, Leadership, Employee Relations, Training, Sales, Call Centers
Education
Red River College 1982 — 1983
certification, Accounting I, II, III, Business Admin.
The Dufresne Group January 2010 - Present
Convergys December 2000 - March 2009
Skills
Call Center, Performance Management, Customer Service, Management, Team Leadership, Analysis, Project Management, Workforce Management, Process Improvement, Strategic Planning, Team Building, Operations Management, Recruiting, Customer Satisfaction, Business Analysis, Change Management, Sales Management, Team Management, Coaching, Leadership, Employee Relations, Training, Sales, Call Centers
Education
Red River College 1982 — 1983
certification, Accounting I, II, III, Business Admin.
David Snare's Convergys Experience April 2001 - February 2010
Job Technical Support Analyst at Encore Business Solutions
Industry Outsourcing/Offshoring
Experience
Encore Business Solutions February 2014 - Present
Blizzard Interactive December 2010 - February 2014
Ecare Contact Centers February 2010 - December 2010
Convergys April 2001 - February 2010
Nortel Networks Canada March 1999 - August 2000
Xanai Controls Ltd. September 1997 - February 1999
Skills
Software Documentation, Call Centers, BPO, Leadership, Quality Assurance, Customer Satisfaction, PeopleSoft, Customer Service, Management, Project Management, Process Improvement, Business Analysis, Outsourcing, Performance Management, Contact Centers, Vendor Management, Customer Experience, Workforce Management, Data Analysis, SQL, Microsoft SQL Server, Agile Methodologies, SOAP, XML, Integration, New Business Development, CRM, Business Development, Reporting & Analysis, Time Management, Mentoring, Coaching
Education
Red River College 1995 — 1997
Diploma, Instrumentation Engineering Technology
Encore Business Solutions February 2014 - Present
Blizzard Interactive December 2010 - February 2014
Ecare Contact Centers February 2010 - December 2010
Convergys April 2001 - February 2010
Nortel Networks Canada March 1999 - August 2000
Xanai Controls Ltd. September 1997 - February 1999
Skills
Software Documentation, Call Centers, BPO, Leadership, Quality Assurance, Customer Satisfaction, PeopleSoft, Customer Service, Management, Project Management, Process Improvement, Business Analysis, Outsourcing, Performance Management, Contact Centers, Vendor Management, Customer Experience, Workforce Management, Data Analysis, SQL, Microsoft SQL Server, Agile Methodologies, SOAP, XML, Integration, New Business Development, CRM, Business Development, Reporting & Analysis, Time Management, Mentoring, Coaching
Education
Red River College 1995 — 1997
Diploma, Instrumentation Engineering Technology
David Ramnarinesingh's Convergys Experience 2001 - 2008
Job Senior Escalation Engineer at IBM Security
Industry Information Technology and Services
Experience
IBM Security April 2014 - Present
Zensar Technologies July 2013 - April 2014
Check Point Software Technologies February 2013 - July 2013
Check Point Software Technologies December 2012 - February 2013
Check Point Software Technologies August 2012 - December 2012
Check Point Software Technologies September 2008 - June 2012
Convergys 2001 - 2008
Skills
Checkpoint, CCSE, Endpoint Security, IPS, SSL VPN, Network Security, Firewalls, Security, TCP/IP, Encryption, Load Balancing, UTM, DLP, RSA, Kernel, Vulnerability, Hacking, Web Security, Linux, Antivirus, VPN, Log Management, Data Loss Prevention, Application Security, Email Security, Intrusion Detection, IDS, Information Security, Internet Security, Vulnerability Management, Nokia IPSO, VMware, Vulnerability Assessment, Juniper, DHCP, Routers, Computer Security, Penetration Testing, DNS, RSA Security, Wireshark, CISSP, Network Architecture, Data Security, Security Architecture..., McAfee, PCI DSS, ASA, Routing, Cisco IOS
Education
Red River College 1998 — 2001
Diploma, Informations Systems Technology
IBM Security April 2014 - Present
Zensar Technologies July 2013 - April 2014
Check Point Software Technologies February 2013 - July 2013
Check Point Software Technologies December 2012 - February 2013
Check Point Software Technologies August 2012 - December 2012
Check Point Software Technologies September 2008 - June 2012
Convergys 2001 - 2008
Skills
Checkpoint, CCSE, Endpoint Security, IPS, SSL VPN, Network Security, Firewalls, Security, TCP/IP, Encryption, Load Balancing, UTM, DLP, RSA, Kernel, Vulnerability, Hacking, Web Security, Linux, Antivirus, VPN, Log Management, Data Loss Prevention, Application Security, Email Security, Intrusion Detection, IDS, Information Security, Internet Security, Vulnerability Management, Nokia IPSO, VMware, Vulnerability Assessment, Juniper, DHCP, Routers, Computer Security, Penetration Testing, DNS, RSA Security, Wireshark, CISSP, Network Architecture, Data Security, Security Architecture..., McAfee, PCI DSS, ASA, Routing, Cisco IOS
Education
Red River College 1998 — 2001
Diploma, Informations Systems Technology
Rodney Curry's Convergys Experience December 2007 - September 2009
Job Logistics
Industry Logistics and Supply Chain
Experience
Ryder Logistics June 2015 - Present
St . Louis Mat and Linen Company. February 2014 - February 2015
Convergys December 2007 - September 2009
Ford Motor Company October 1994 - May 2005
Skills
Community Outreach, Leadership Development, Community Development, Project Planning, Fundraising, Volunteer Management, Event Planning, Volunteer Recruiting, Online Research, Staff Development, Public Relations, Customer Service, Research, Leadership, Nonprofits, Public Speaking
Education
University of Missouri St.louis Missouri 2013 — 2013
Purdue University Calumet 1996 — 1998
business
Charles Sumner Highschool 1985 — 1986
diploma
Ryder Logistics June 2015 - Present
St . Louis Mat and Linen Company. February 2014 - February 2015
Convergys December 2007 - September 2009
Ford Motor Company October 1994 - May 2005
Skills
Community Outreach, Leadership Development, Community Development, Project Planning, Fundraising, Volunteer Management, Event Planning, Volunteer Recruiting, Online Research, Staff Development, Public Relations, Customer Service, Research, Leadership, Nonprofits, Public Speaking
Education
University of Missouri St.louis Missouri 2013 — 2013
Purdue University Calumet 1996 — 1998
business
Charles Sumner Highschool 1985 — 1986
diploma
robert rutsky's Convergys Experience September 2014 - January 2015
Job Senior Customer Assistant Rep at Enterprise RentACar
Industry Retail
Experience
Enterprise Rent-A-Car February 2015 - Present
Convergys September 2014 - January 2015
Skills
Management, Microsoft Office
Education
Queensborough Community College 2000 — 2002
Associate's degree in Business Administration, Business Administration
Enterprise Rent-A-Car February 2015 - Present
Convergys September 2014 - January 2015
Skills
Management, Microsoft Office
Education
Queensborough Community College 2000 — 2002
Associate's degree in Business Administration, Business Administration
Swapna Juvadi's Convergys Experience November 2013 - Present
Job Cognos Software Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys November 2013 - Present
Taro Pharmaceuticals August 2008 - October 2013
Skills
Pharmaceutical Industry, Cognos, Oracle, Requirements Analysis, ETL, Business Process, Business Intelligence, Data Warehousing
Education
Ramapo College of New Jersey
BS in Bioinformatics, Bioinformatics and Computers
Convergys November 2013 - Present
Taro Pharmaceuticals August 2008 - October 2013
Skills
Pharmaceutical Industry, Cognos, Oracle, Requirements Analysis, ETL, Business Process, Business Intelligence, Data Warehousing
Education
Ramapo College of New Jersey
BS in Bioinformatics, Bioinformatics and Computers
Raygina Bryant's Convergys Experience 2005 - 2006
Job SES PROCESSOR at BHP Billiton
Industry Logistics and Supply Chain
Experience
BHP Billiton January 2014 - Present
Schlumberger March 2012 - December 2013
Valerus February 2011 - November 2011
CEVA Logistics January 2007 - October 2010
Litton Loan Servicing LLP 2006 - 2007
JP Morgan Chase Bank 2006 - 2007
Convergys 2005 - 2006
Skills
Data Entry, Administration, Word, Photoshop, Oracle, Syteline, Research, Microsoft Office, Monarch
Education
Remington College-Houston Campus 2011 — 2012
RDA, Dental Assisting/Assistant
North Harris Community College 2004 — 2005
2004, 2005
Reagan High School 2000 — 2004
Diploma, Magnet school for computers and electronics
BHP Billiton January 2014 - Present
Schlumberger March 2012 - December 2013
Valerus February 2011 - November 2011
CEVA Logistics January 2007 - October 2010
Litton Loan Servicing LLP 2006 - 2007
JP Morgan Chase Bank 2006 - 2007
Convergys 2005 - 2006
Skills
Data Entry, Administration, Word, Photoshop, Oracle, Syteline, Research, Microsoft Office, Monarch
Education
Remington College-Houston Campus 2011 — 2012
RDA, Dental Assisting/Assistant
North Harris Community College 2004 — 2005
2004, 2005
Reagan High School 2000 — 2004
Diploma, Magnet school for computers and electronics
Richard Schipper's Convergys Experience June 2004 - April 2007
Job Shift Engineer at Safeway
Industry Broadcast Media
Experience
Safeway March 2014 - Present
Parmalat September 2012 - March 2014
Freelance June 1998 - November 2011
Prime Focus April 2007 - October 2010
Convergys June 2004 - April 2007
Jostens 2003 - 2004
Centre culturel franco-manitobain 2002 - 2003
Skills
Power Engineering, Steam Boilers, Testing, Bug Tracking, Troubleshooting, Microsoft Office, Software, Computer Hardware, Technical Support, Fluid Simulation, Web Design, Project Management, Technical Writing
Education
Red River College 2011 — 2013
Power Engineering Technology, Power Engineering, 2 year degree
College universitaire de Saint Boniface 2000 — 2002
Associate, Multimedia Communications
Manitoba Film and Sound 2000 — 2000
Certification, WHMIS and Set Etiquette
Winnipeg Film Group 1998 — 1998
Certification, Film Production Training Workshops
Safeway March 2014 - Present
Parmalat September 2012 - March 2014
Freelance June 1998 - November 2011
Prime Focus April 2007 - October 2010
Convergys June 2004 - April 2007
Jostens 2003 - 2004
Centre culturel franco-manitobain 2002 - 2003
Skills
Power Engineering, Steam Boilers, Testing, Bug Tracking, Troubleshooting, Microsoft Office, Software, Computer Hardware, Technical Support, Fluid Simulation, Web Design, Project Management, Technical Writing
Education
Red River College 2011 — 2013
Power Engineering Technology, Power Engineering, 2 year degree
College universitaire de Saint Boniface 2000 — 2002
Associate, Multimedia Communications
Manitoba Film and Sound 2000 — 2000
Certification, WHMIS and Set Etiquette
Winnipeg Film Group 1998 — 1998
Certification, Film Production Training Workshops
Deb Burkinshaw's Convergys Experience 2006 - January 2007
Job Admin clerk at GOA
Industry Judiciary
Experience
GOA January 2008 - Present
Convergys 2006 - January 2007
TELUS December 1977 - October 2001
Skills
Legal Writing, Microsoft Excel, Microsoft Office, Legal Research, PowerPoint, Outlook, Litigation, Criminal Law, Research, English, Customer Service, Administrative..., Teamwork, Civil Litigation
Education
Red Deer College 2005 — 2007
diploma, Paralegal
Red Deer College 1993 — 1995
Criminology
GOA January 2008 - Present
Convergys 2006 - January 2007
TELUS December 1977 - October 2001
Skills
Legal Writing, Microsoft Excel, Microsoft Office, Legal Research, PowerPoint, Outlook, Litigation, Criminal Law, Research, English, Customer Service, Administrative..., Teamwork, Civil Litigation
Education
Red Deer College 2005 — 2007
diploma, Paralegal
Red Deer College 1993 — 1995
Criminology
Neil Therrell's Convergys Experience September 2010 - October 2012
Job CSA Trainer at Valvoline
Industry Outsourcing/Offshoring
Experience
Valvoline March 2014 - Present
Convergys September 2010 - October 2012
Mister Goodbar August 2009 - August 2010
RN Demand August 2008 - March 2009
McKesson October 2006 - July 2008
Reliant Pharmaceuticals November 2002 - April 2005
PDI, Inc. March 2002 - September 2002
Nelson Professional Sales 2000 - 2002
Skills
Negotiation, Management, Team Building, Coaching, Microsoft Office, Strategic Planning, Social Media, Team Leadership, Project Management, Marketing Communications, Advertising, Event Planning, Training, Sales, Pharmaceutical Sales, Sales Management, Sales Operations
Education
Rider University 1995 — 2000
Bachelors, Business Management
Valvoline March 2014 - Present
Convergys September 2010 - October 2012
Mister Goodbar August 2009 - August 2010
RN Demand August 2008 - March 2009
McKesson October 2006 - July 2008
Reliant Pharmaceuticals November 2002 - April 2005
PDI, Inc. March 2002 - September 2002
Nelson Professional Sales 2000 - 2002
Skills
Negotiation, Management, Team Building, Coaching, Microsoft Office, Strategic Planning, Social Media, Team Leadership, Project Management, Marketing Communications, Advertising, Event Planning, Training, Sales, Pharmaceutical Sales, Sales Management, Sales Operations
Education
Rider University 1995 — 2000
Bachelors, Business Management
Ashleigh Lodge's Convergys Experience 2005 - 2009
Job Team Lead Development at Neovation
Industry Information Technology and Services
Experience
Neovation October 2013 - Present
Neovation February 2012 - October 2013
Zywave (formerly EISI) November 2009 - January 2012
Convergys 2005 - 2009
Convergys 2004 - 2005
Skills
JavaScript, Visual Basic, Windows, SQL, SQL Server, HTML, CSS, XML, Visual Studio, Visio, Microsoft Office, PowerBuilder, C++, Access, Crystal Reports, .NET, PL/SQL, Relational Databases, VB.NET, Mac OS, Oracle SQL, Oracle Application..., JCL, Hyperion, Lotus Notes, COBOL, SQL Server Reporting..., Team Foundation Server, Oracle SQL Developer, Lightswitch, MS Project, VMware, UML, Rational Rose, Fiddler, Perl, SharePoint, ColdFusion, Software Development, Web Applications
Education
Red River College 2002 — 2004
Computer Analyst/Programmer, Software Development
Silver Heights Collegiate 1998 — 2001
High School Diploma
Neovation October 2013 - Present
Neovation February 2012 - October 2013
Zywave (formerly EISI) November 2009 - January 2012
Convergys 2005 - 2009
Convergys 2004 - 2005
Skills
JavaScript, Visual Basic, Windows, SQL, SQL Server, HTML, CSS, XML, Visual Studio, Visio, Microsoft Office, PowerBuilder, C++, Access, Crystal Reports, .NET, PL/SQL, Relational Databases, VB.NET, Mac OS, Oracle SQL, Oracle Application..., JCL, Hyperion, Lotus Notes, COBOL, SQL Server Reporting..., Team Foundation Server, Oracle SQL Developer, Lightswitch, MS Project, VMware, UML, Rational Rose, Fiddler, Perl, SharePoint, ColdFusion, Software Development, Web Applications
Education
Red River College 2002 — 2004
Computer Analyst/Programmer, Software Development
Silver Heights Collegiate 1998 — 2001
High School Diploma
Danny Hellrung's Convergys Experience December 2012 - Present
Job Agent II at Convergys
Industry Telecommunications
Experience
Convergys December 2012 - Present
Unger Eye Care 2007 - 2010
Skills
Microsoft Office, Microsoft Word, Customer Satisfaction, Customer Service, Team Building, Microsoft Excel
Education
Ranken Technical College
Certificate, Industrial Electronics Technology
Southern Illinois University, Edwardsville
Bachelors, Liberal Studies
Convergys December 2012 - Present
Unger Eye Care 2007 - 2010
Skills
Microsoft Office, Microsoft Word, Customer Satisfaction, Customer Service, Team Building, Microsoft Excel
Education
Ranken Technical College
Certificate, Industrial Electronics Technology
Southern Illinois University, Edwardsville
Bachelors, Liberal Studies
D. Kent Camp's Convergys Experience June 2001 - May 2006
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
T-Moblie 2006 - 2011
Convergys June 2001 - May 2006
Skills
MCSE, CCNA
Education
Monterrey Institute of International Studies 1999 — 2001
Master of Arts (M.A.), pending
Rocky Mountain College 1986 — 1989
Bachelor's degree, Sociology and Anthropology
T-Moblie 2006 - 2011
Convergys June 2001 - May 2006
Skills
MCSE, CCNA
Education
Monterrey Institute of International Studies 1999 — 2001
Master of Arts (M.A.), pending
Rocky Mountain College 1986 — 1989
Bachelor's degree, Sociology and Anthropology
Charles Rawson's Convergys Experience October 2011 - Present
Job Customer Service/Sales Rep at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2011 - Present
JC Transit October 2009 - October 2010
Target August 2008 - April 2010
Skills
Cashiering, Janitorial, Food Service, Customer Service
Education
Rend Lake College 2004 — 2006
Computer Science
North County Senior High 1978 — 1982
Convergys October 2011 - Present
JC Transit October 2009 - October 2010
Target August 2008 - April 2010
Skills
Cashiering, Janitorial, Food Service, Customer Service
Education
Rend Lake College 2004 — 2006
Computer Science
North County Senior High 1978 — 1982
Sherry Rhodes's Convergys Experience 2000 - 2012
Job Care Cooridnator at Companions & Homemakers
Industry Outsourcing/Offshoring
Experience
Companions & Homemakers June 2013 - Present
Unemployed June 2000 - April 2012
Convergys 2000 - 2012
Skills
Call Centers, Software Documentation, Troubleshooting, Process Improvement, Technical Support, Outlook, Vendor Management, Customer Support, Training, Computer Hardware, Lotus Notes
Education
Ridley Lowell Business and Technical Institute 2012 — 2013
Claims specialist, Medical Billing and coding, B
SHELBY HIGH SCHOOL 1971 — 1974
DIPLOMA
Companions & Homemakers June 2013 - Present
Unemployed June 2000 - April 2012
Convergys 2000 - 2012
Skills
Call Centers, Software Documentation, Troubleshooting, Process Improvement, Technical Support, Outlook, Vendor Management, Customer Support, Training, Computer Hardware, Lotus Notes
Education
Ridley Lowell Business and Technical Institute 2012 — 2013
Claims specialist, Medical Billing and coding, B
SHELBY HIGH SCHOOL 1971 — 1974
DIPLOMA
Sheri Hermann's Convergys Experience April 2000 - November 2002
Job Medical Billing Specialist and Certified Coder at Eye Care Associates of Greater Cincinnati
Industry Hospital & Health Care
Experience
Mercy Health (formerly Catholic Health Partners) April 2014 - Present
Eye Care Associates of Greater Cincinnati July 2012 - April 2014
Ohio GI and Liver Institute September 2005 - July 2012
Chute Master Environmental December 2002 - July 2005
Convergys April 2000 - November 2002
Skills
CPC-P Certification, CPC-H Certfication, Software Documentation, Medical Billing, Invoicing, CPT, Hospitals, Insurance, Call Centers, Fax, HCPCS, Claim, ICD-9-CM, ICD-9, Medical Coding, Medical Terminology, HIPAA, Medical Records, Medicare, EHR, EMR, Healthcare
Education
Raritan Valley Community College
Certified, Health Information Technology '2005
Mercy Health (formerly Catholic Health Partners) April 2014 - Present
Eye Care Associates of Greater Cincinnati July 2012 - April 2014
Ohio GI and Liver Institute September 2005 - July 2012
Chute Master Environmental December 2002 - July 2005
Convergys April 2000 - November 2002
Skills
CPC-P Certification, CPC-H Certfication, Software Documentation, Medical Billing, Invoicing, CPT, Hospitals, Insurance, Call Centers, Fax, HCPCS, Claim, ICD-9-CM, ICD-9, Medical Coding, Medical Terminology, HIPAA, Medical Records, Medicare, EHR, EMR, Healthcare
Education
Raritan Valley Community College
Certified, Health Information Technology '2005
Stephen Bledsoe's Convergys Experience October 2008 - April 2013
Job Contact Center Supervisor Commerce Bank
Industry Financial Services
Experience
Commerce Bank March 2013 - Present
Convergys October 2008 - April 2013
Convergys December 2007 - October 2008
Skills
Call Center Management, Benchmarking and..., Enhancing customer..., Quality Control, Process Improvement, Hands-on leadership, Financial and..., Financial Services..., Industries served..., Customer Satisfaction, Customer Service, Call Centers
Education
Ranken Technical College 2003 — 2005
Associate of Science (AS), Information Technology
Commerce Bank March 2013 - Present
Convergys October 2008 - April 2013
Convergys December 2007 - October 2008
Skills
Call Center Management, Benchmarking and..., Enhancing customer..., Quality Control, Process Improvement, Hands-on leadership, Financial and..., Financial Services..., Industries served..., Customer Satisfaction, Customer Service, Call Centers
Education
Ranken Technical College 2003 — 2005
Associate of Science (AS), Information Technology
Nena McFarland's Convergys Experience July 2013 - February 2014
Job Experienced Office/Call Center Manager
Industry Professional Training & Coaching
Experience
Convergys July 2013 - February 2014
Alta Resources October 2012 - June 2013
SUPERVALU July 1997 - July 2012
Skills
Call Center Management, Development Of Employees, Leadership, Customer Service, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Budgets, Negotiation, Editing
Education
Regis University 2008 — 2011
Master of Business Administration (MBA), Operations Management
Convergys July 2013 - February 2014
Alta Resources October 2012 - June 2013
SUPERVALU July 1997 - July 2012
Skills
Call Center Management, Development Of Employees, Leadership, Customer Service, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Budgets, Negotiation, Editing
Education
Regis University 2008 — 2011
Master of Business Administration (MBA), Operations Management
Kimberly Chonos's Convergys Experience October 2008 - August 2009
Job Event and Banquet Coordinator
Industry Hospitality
Experience
Wisconsin Timber Rattlers September 2014 - Present
West Corporation December 2012 - May 2013
Walmart June 2010 - February 2012
Convergys October 2008 - August 2009
Skills
Time Management, Customer Service, Technical Support, Cashiering, Customer Experience, Troubleshooting, Customer Satisfaction, Microsoft Office, Data Entry, Sales, Microsoft Word, Management, Event Management, Leadership, Teamwork, Event Planning, Microsoft Excel, Outlook, Team Leadership, Social Media, Telephone Skills, Retail, Training, Social Networking, Employee Training, PowerPoint, Call Centers, Hospitality, Restaurants, Recruiting, Team Building, Food, Inventory Management, Hiring, Marketing, Public Relations, Budgets, Negotiation
Education
Sheffield School 2012 — 2013
Wedding and Event Consultant, Wedding and Event Planning
Rasmussen College-Wisconsin 2010 — 2011
Business Management, Business, Management, Marketing, and Related Support Services
Wisconsin Timber Rattlers September 2014 - Present
West Corporation December 2012 - May 2013
Walmart June 2010 - February 2012
Convergys October 2008 - August 2009
Skills
Time Management, Customer Service, Technical Support, Cashiering, Customer Experience, Troubleshooting, Customer Satisfaction, Microsoft Office, Data Entry, Sales, Microsoft Word, Management, Event Management, Leadership, Teamwork, Event Planning, Microsoft Excel, Outlook, Team Leadership, Social Media, Telephone Skills, Retail, Training, Social Networking, Employee Training, PowerPoint, Call Centers, Hospitality, Restaurants, Recruiting, Team Building, Food, Inventory Management, Hiring, Marketing, Public Relations, Budgets, Negotiation
Education
Sheffield School 2012 — 2013
Wedding and Event Consultant, Wedding and Event Planning
Rasmussen College-Wisconsin 2010 — 2011
Business Management, Business, Management, Marketing, and Related Support Services
Trina Hayer's Convergys Experience 2010 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2010 - Present
Audatex June 2009 - September 2009
EMD Millipore September 2003 - June 2007
Skills
Customer Service, Collection Development, Accounts Receivable, Accounts Payable, Invoicing
Education
Riverside Community College
Convergys 2010 - Present
Audatex June 2009 - September 2009
EMD Millipore September 2003 - June 2007
Skills
Customer Service, Collection Development, Accounts Receivable, Accounts Payable, Invoicing
Education
Riverside Community College
Barney Dotson's Convergys Experience May 2010 - August 2013
Job Authorized Nuclear Pharmacist at GE Healthcare
Industry Pharmaceuticals
Experience
GE Healthcare September 2014 - Present
Pharmalogic February 2014 - September 2014
Rohe Pharmacy August 2013 - February 2014
Convergys May 2010 - August 2013
GE Healthcare December 1988 - December 2006
Skills
Nuclear Pharmacy, Retail Pharmacy, Long Term Care Pharmacy, Home Infusion Pharmacy, Radiation Safety, Call Centers, Workforce Management, Healthcare, Healthcare Management, CPOE, Pharmaceutical Industry, Clinical Research, Pharmacists, HIPAA, Healthcare Information..., Managed Care
Education
Purdue University 1975 — 1980
Bachelor of Science (B.A.Sc.), Pharmacy
GE Healthcare September 2014 - Present
Pharmalogic February 2014 - September 2014
Rohe Pharmacy August 2013 - February 2014
Convergys May 2010 - August 2013
GE Healthcare December 1988 - December 2006
Skills
Nuclear Pharmacy, Retail Pharmacy, Long Term Care Pharmacy, Home Infusion Pharmacy, Radiation Safety, Call Centers, Workforce Management, Healthcare, Healthcare Management, CPOE, Pharmaceutical Industry, Clinical Research, Pharmacists, HIPAA, Healthcare Information..., Managed Care
Education
Purdue University 1975 — 1980
Bachelor of Science (B.A.Sc.), Pharmacy
amanda kumar's Convergys Experience October 2012 - May 2013
Job Front Desk Receptionist at Modify Hair Studio
Industry Consumer Services
Experience
Modify Hair Studio July 2015 - Present
Montchevre, Betin Inc. June 2014 - December 2014
Alta Resources July 2013 - May 2014
Convergys October 2012 - May 2013
Education
Rasmussen College 2014 — 2016
Associate of Arts and Sciences (A.A.S.), Health Information Management
Modify Hair Studio July 2015 - Present
Montchevre, Betin Inc. June 2014 - December 2014
Alta Resources July 2013 - May 2014
Convergys October 2012 - May 2013
Education
Rasmussen College 2014 — 2016
Associate of Arts and Sciences (A.A.S.), Health Information Management
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT