Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Carley Johnson Carley Johnson's Convergys Experience September 2013 - December 2013
Job http://www.premierexpocenter.com
Industry Events Services
Experience
Apiary Fund June 2014 - Present
XLi Consulting Group May 2014 - May 2014
Convergys September 2013 - December 2013
Skills
Management, Customer Service, Leadership, Human Resources, Microsoft Office, Microsoft Excel, Sales, Employee Relations, Investments, Microsoft Word, PowerPoint, Coaching, Time Management
Education
Stevens-Henager College 2010 — 2014
Associate's degree, Accounting and Business/Management, 3.6
Granite Peaks High School 2009 — 2010
High School Diploma
Apiary Fund June 2014 - Present
XLi Consulting Group May 2014 - May 2014
Convergys September 2013 - December 2013
Skills
Management, Customer Service, Leadership, Human Resources, Microsoft Office, Microsoft Excel, Sales, Employee Relations, Investments, Microsoft Word, PowerPoint, Coaching, Time Management
Education
Stevens-Henager College 2010 — 2014
Associate's degree, Accounting and Business/Management, 3.6
Granite Peaks High School 2009 — 2010
High School Diploma
Shannan Costello Shannan Costello's Convergys Experience April 2008 - November 2009
Job Lead, Strategic Partnership Intuit QBO Customer Care at Frontier Communications
Industry Consumer Services
Experience
Frontier Communications July 2014 - Present
Frontier Communications March 2014 - July 2014
Connexion Point (cXp) November 2013 - March 2014
Box Home Loans April 2013 - October 2013
Teleperformance, USA April 2010 - April 2013
Convergys April 2008 - November 2009
Skills
Customer Service, Technical Support, Data Entry, Customer Escalation..., Typing, Close Attention to..., Windows, Outlook, Microsoft Excel, Troubleshooting, Call Centers, Telephone Skills, Windows XP, Printers, Customer Support, Microsoft Office 2007, Teamwork, 10 Key, Internet Explorer, Critical Thinking, Remote Desktop, Customer Experience, Microsoft Office, PowerPoint, Team Leadership, Operating Systems, Fax, DHCP, Training, Computer Hardware, Windows 7, Time Management, Help Desk Support, Customer Satisfaction, De-escalation, Microsoft Word, Project Management, Tier 2, Management, Process Improvement, Team Management, Team Building, Leadership, Customer Retention, Public Speaking
Education
Spanish Fork High School 1998 — 1999
Diploma, High School/Secondary Diplomas and Certificates
Springville High School 1996 — 1998
General Studies
Stevens-Henager College
Business Administration and Management, General
Frontier Communications July 2014 - Present
Frontier Communications March 2014 - July 2014
Connexion Point (cXp) November 2013 - March 2014
Box Home Loans April 2013 - October 2013
Teleperformance, USA April 2010 - April 2013
Convergys April 2008 - November 2009
Skills
Customer Service, Technical Support, Data Entry, Customer Escalation..., Typing, Close Attention to..., Windows, Outlook, Microsoft Excel, Troubleshooting, Call Centers, Telephone Skills, Windows XP, Printers, Customer Support, Microsoft Office 2007, Teamwork, 10 Key, Internet Explorer, Critical Thinking, Remote Desktop, Customer Experience, Microsoft Office, PowerPoint, Team Leadership, Operating Systems, Fax, DHCP, Training, Computer Hardware, Windows 7, Time Management, Help Desk Support, Customer Satisfaction, De-escalation, Microsoft Word, Project Management, Tier 2, Management, Process Improvement, Team Management, Team Building, Leadership, Customer Retention, Public Speaking
Education
Spanish Fork High School 1998 — 1999
Diploma, High School/Secondary Diplomas and Certificates
Springville High School 1996 — 1998
General Studies
Stevens-Henager College
Business Administration and Management, General
Stephanie Dorsey Stephanie Dorsey's Convergys Experience April 2003 - August 2005
Job at
Industry Government Administration
Experience
St. Louis County September 2015 - Present
Wal-Mart October 2007 - Present
Target September 2005 - October 2007
Convergys April 2003 - August 2005
Skills
Customer Satisfaction, Team Leadership, Dispute Resolution, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team-oriented, Cashiering, Data Entry, Typing, Copying, Time Management, Adaptability, Self-motivated...
Education
St. Louis Community College 2011 — 2014
Certificate, Business Administration and Management, General
Rockwood Summit High School 1997 — 2000
Diploma, General Studies
St. Louis County September 2015 - Present
Wal-Mart October 2007 - Present
Target September 2005 - October 2007
Convergys April 2003 - August 2005
Skills
Customer Satisfaction, Team Leadership, Dispute Resolution, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team-oriented, Cashiering, Data Entry, Typing, Copying, Time Management, Adaptability, Self-motivated...
Education
St. Louis Community College 2011 — 2014
Certificate, Business Administration and Management, General
Rockwood Summit High School 1997 — 2000
Diploma, General Studies
Alexia Harper Alexia Harper's Convergys Experience September 2009 - September 2010
Job Life Specialty Sr. Account Representative
Industry Telecommunications
Experience
State Farm Insurance October 2013 - Present
M A C Harper Shepherd Enterprises January 2012 - October 2013
Staples November 2010 - October 2011
Convergys September 2009 - September 2010
WattStopper 2008 - 2009
Savela Solutions July 2007 - September 2008
Skills
Excel, Customer Service, Word, Customer Relations, Lotus Notes, Microsoft Office 2007, Microsoft Office 2003, Typing, Inside Sales, Windows 7, Windows Vista, Windows XP Pro, Multi-line Phone, Accounts Payable, Accounts Receivable, Call Centers, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Project Management, PowerPoint, Sales, Training
Education
Stillman College 2000 — 2002
Computer Science
Fairfield High School 1996 — 2000
High School Diploma, Advanced Academic
State Farm Insurance October 2013 - Present
M A C Harper Shepherd Enterprises January 2012 - October 2013
Staples November 2010 - October 2011
Convergys September 2009 - September 2010
WattStopper 2008 - 2009
Savela Solutions July 2007 - September 2008
Skills
Excel, Customer Service, Word, Customer Relations, Lotus Notes, Microsoft Office 2007, Microsoft Office 2003, Typing, Inside Sales, Windows 7, Windows Vista, Windows XP Pro, Multi-line Phone, Accounts Payable, Accounts Receivable, Call Centers, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Project Management, PowerPoint, Sales, Training
Education
Stillman College 2000 — 2002
Computer Science
Fairfield High School 1996 — 2000
High School Diploma, Advanced Academic
Heather Linton Heather Linton's Convergys Experience August 2012 - October 2012
Job Receptionist
Industry Consumer Services
Experience
i Tint Windows March 2014 - May 2015
Granite Transformations of St. Louis March 2013 - December 2013
Convergys August 2012 - October 2012
Self Employed 2009 - 2012
The Wine & Cheese Place November 2007 - January 2010
Skills
Microsoft Word, Customer Service, Merchandising, Strategic Planning, Microsoft Office, Microsoft Excel, Management, Outlook, Communication, Customer Retention, Advertising, Sales, Negotiation, Time Management, Training
Education
St. Louis Community College 2006 — 2010
Parkway West High School 2000 — 2004
i Tint Windows March 2014 - May 2015
Granite Transformations of St. Louis March 2013 - December 2013
Convergys August 2012 - October 2012
Self Employed 2009 - 2012
The Wine & Cheese Place November 2007 - January 2010
Skills
Microsoft Word, Customer Service, Merchandising, Strategic Planning, Microsoft Office, Microsoft Excel, Management, Outlook, Communication, Customer Retention, Advertising, Sales, Negotiation, Time Management, Training
Education
St. Louis Community College 2006 — 2010
Parkway West High School 2000 — 2004
Lori Anne Davis Lori Anne Davis's Convergys Experience July 2011 - Present
Job Director Agent Talent Acquisition, Americas, Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys July 2011 - Present
Convergys 2007 - 2011
Skills
Performance Management, Talent Acquisition, Employee Engagement, Employee Relations, Call Centers, Interviews, BPO, Workforce Management, Recruiting, Program Management, Hiring, Applicant Tracking..., Customer Satisfaction, Talent Management, Vendor Management, Outsourcing, Process Improvement
Education
SUNY Brockport
Troy University
Master of Science (MS), International Business
Convergys July 2011 - Present
Convergys 2007 - 2011
Skills
Performance Management, Talent Acquisition, Employee Engagement, Employee Relations, Call Centers, Interviews, BPO, Workforce Management, Recruiting, Program Management, Hiring, Applicant Tracking..., Customer Satisfaction, Talent Management, Vendor Management, Outsourcing, Process Improvement
Education
SUNY Brockport
Troy University
Master of Science (MS), International Business
Amina Richardson Amina Richardson's Convergys Experience April 2013 - July 2013
Job Medical Student
Industry Hospital & Health Care
Experience
Convergys April 2013 - July 2013
Office Depot September 2010 - April 2013
UNC Charlotte January 2012 - May 2012
Wells Fargo September 2007 - June 2010
Stanford University September 2006 - June 2007
Stanford University March 2006 - December 2006
Stanford University September 2005 - June 2006
Education
Howard University College of Medicine 2013 — 2017
University of North Carolina at Charlotte 2009 — 2012
Bachelor of Science (BS), Biology/Biological Sciences, General
Stanford University 2003 — 2007
Bachelor of Arts (BA), Psychology; Health and Development
Convergys April 2013 - July 2013
Office Depot September 2010 - April 2013
UNC Charlotte January 2012 - May 2012
Wells Fargo September 2007 - June 2010
Stanford University September 2006 - June 2007
Stanford University March 2006 - December 2006
Stanford University September 2005 - June 2006
Education
Howard University College of Medicine 2013 — 2017
University of North Carolina at Charlotte 2009 — 2012
Bachelor of Science (BS), Biology/Biological Sciences, General
Stanford University 2003 — 2007
Bachelor of Arts (BA), Psychology; Health and Development
Kevin Rowell Kevin Rowell's Convergys Experience September 2009 - January 2012
Job Program Manager at General Dynamics
Industry Defense & Space
Experience
General Dynamics March 2013 - Present
Rosewood Partners USA January 2012 - March 2013
Convergys September 2009 - January 2012
Halliburton August 2007 - September 2009
Alltel Wireless December 2001 - July 2007
Neiman Marcus October 1997 - April 2001
Skills
Contact Centers, Operations Management, Global Network..., Project Management, Logging, Call Centers, Client Service Oriented, Training, Profit/Loss..., CDL Class A, Shipping, Auditing, Management, Sales, Sales Management, Customer Satisfaction, New Business Development, Account Management, Team Management, Team Building, CRM, Client Services
Education
Stephen F. Austin State University 2000 — 2003
General Dynamics March 2013 - Present
Rosewood Partners USA January 2012 - March 2013
Convergys September 2009 - January 2012
Halliburton August 2007 - September 2009
Alltel Wireless December 2001 - July 2007
Neiman Marcus October 1997 - April 2001
Skills
Contact Centers, Operations Management, Global Network..., Project Management, Logging, Call Centers, Client Service Oriented, Training, Profit/Loss..., CDL Class A, Shipping, Auditing, Management, Sales, Sales Management, Customer Satisfaction, New Business Development, Account Management, Team Management, Team Building, CRM, Client Services
Education
Stephen F. Austin State University 2000 — 2003
Kae Done Kae Done's Convergys Experience March 2005 - November 2006
Job Independent jewelry designer at Earth Goddess Gifts, LLC
Industry Apparel & Fashion
Experience
Premium Retail Services June 2015 - Present
Earth Goddess Gifts, LLC October 2005 - Present
Information Alliance May 2013 - December 2014
Deseret Industries April 2008 - March 2009
Convergys March 2005 - November 2006
Kelly Services October 2004 - March 2005
Skills
Data Entry, Customer Service, XP, Microsoft Office, Microsoft Excel, Time Management, Call Center, Programming, Office Equipment, Outlook, Cashiering, Microsoft Word, QuickBooks, Retail, PowerPoint, Customer Satisfaction, Access, Coaching, Merchandising, Accounting, Budgets, Accounts Payable, Windows, Bookkeeping, Call Centers, Sales, Process Scheduler, Management, Social Networking, Payroll, Windows XP, Training, Public Speaking, Leadership, Team Building, Research, Higher Education, Leadership Development, Social Media, Interviews, Resume Writing
Education
Stevens-Henager College 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Stevens Henager College 2006 — 2012
Bachelor's degree, Business Administration and Management, General
Premium Retail Services June 2015 - Present
Earth Goddess Gifts, LLC October 2005 - Present
Information Alliance May 2013 - December 2014
Deseret Industries April 2008 - March 2009
Convergys March 2005 - November 2006
Kelly Services October 2004 - March 2005
Skills
Data Entry, Customer Service, XP, Microsoft Office, Microsoft Excel, Time Management, Call Center, Programming, Office Equipment, Outlook, Cashiering, Microsoft Word, QuickBooks, Retail, PowerPoint, Customer Satisfaction, Access, Coaching, Merchandising, Accounting, Budgets, Accounts Payable, Windows, Bookkeeping, Call Centers, Sales, Process Scheduler, Management, Social Networking, Payroll, Windows XP, Training, Public Speaking, Leadership, Team Building, Research, Higher Education, Leadership Development, Social Media, Interviews, Resume Writing
Education
Stevens-Henager College 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Stevens Henager College 2006 — 2012
Bachelor's degree, Business Administration and Management, General
Curt Holland Curt Holland's Convergys Experience March 2011 - Present
Job Management Professional Specializing in Technology Based Services
Industry Information Technology and Services
Experience
Convergys March 2011 - Present
U.S.C.G. Aux. 2002 - Present
Datamax June 2007 - January 2009
Compusa Inc. October 2006 - February 2007
CommLink Services Inc. September 2003 - October 2006
CGC Inc. December 2002 - September 2003
Standard Machine & Mfg. February 1991 - December 2002
Polygon Inc February 1990 - October 1991
Peabody Holding Company October 1983 - January 1990
Skills
Microsoft Excel, Process Improvement, Windows NT, Cisco Technologies, Management, Information Technology, Software Installation, VoIP, Databases, Software Documentation, Team Management, Call Centers, System Administration, Telecommunications, Network Administration, Customer Satisfaction, Windows, Leadership, IT Service Management, CRM, Hardware, Recruiting, Technical Support, Enterprise Software, Access, Networking, IP, Outsourcing, Business Intelligence, Procurement, New Business Development, IT Management, Security, Human Resources, Computer Hardware, Vendor Management, Data Center, Servers, Disaster Recovery
Education
St. Louis Community College
Washington University
Webster University St. Louis, MO.
Convergys March 2011 - Present
U.S.C.G. Aux. 2002 - Present
Datamax June 2007 - January 2009
Compusa Inc. October 2006 - February 2007
CommLink Services Inc. September 2003 - October 2006
CGC Inc. December 2002 - September 2003
Standard Machine & Mfg. February 1991 - December 2002
Polygon Inc February 1990 - October 1991
Peabody Holding Company October 1983 - January 1990
Skills
Microsoft Excel, Process Improvement, Windows NT, Cisco Technologies, Management, Information Technology, Software Installation, VoIP, Databases, Software Documentation, Team Management, Call Centers, System Administration, Telecommunications, Network Administration, Customer Satisfaction, Windows, Leadership, IT Service Management, CRM, Hardware, Recruiting, Technical Support, Enterprise Software, Access, Networking, IP, Outsourcing, Business Intelligence, Procurement, New Business Development, IT Management, Security, Human Resources, Computer Hardware, Vendor Management, Data Center, Servers, Disaster Recovery
Education
St. Louis Community College
Washington University
Webster University St. Louis, MO.
Brett Downes Brett Downes's Convergys Experience March 2012 - October 2013
Job Dispatch Lead, Jaguar Technologies Inc.
Industry Insurance
Experience
Jaguar Technologies Inc June 2015 - Present
Premier Painting November 2013 - Present
Convergys March 2012 - October 2013
Convergys August 2008 - March 2012
Skills
Training, Call Centers, E-Learning, ADDIE, Training Needs Analysis, Vendor Management, Captivate, Instructor-led Training, Soft Skills, Performance Management, Employee Engagement, Contact Centers, Learning Management, Learning Management..., Workforce Management, Training Delivery, Blended Learning, Performance Consulting, Team Management, Instructional Design, Employee Training, Needs Analysis, Talent Management, Performance Improvement, Technical Training, Performance Appraisal, Hands-on Training, Onboarding, Customer Experience, Inbound Marketing, BPO, HR Transformation, New Hire Orientations, Feedback, Offshoring, Transition Management, Coaching
Education
State University of New York at Delhi 1987 — 1989
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Jaguar Technologies Inc June 2015 - Present
Premier Painting November 2013 - Present
Convergys March 2012 - October 2013
Convergys August 2008 - March 2012
Skills
Training, Call Centers, E-Learning, ADDIE, Training Needs Analysis, Vendor Management, Captivate, Instructor-led Training, Soft Skills, Performance Management, Employee Engagement, Contact Centers, Learning Management, Learning Management..., Workforce Management, Training Delivery, Blended Learning, Performance Consulting, Team Management, Instructional Design, Employee Training, Needs Analysis, Talent Management, Performance Improvement, Technical Training, Performance Appraisal, Hands-on Training, Onboarding, Customer Experience, Inbound Marketing, BPO, HR Transformation, New Hire Orientations, Feedback, Offshoring, Transition Management, Coaching
Education
State University of New York at Delhi 1987 — 1989
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Lisa Sunday Lisa Sunday's Convergys Experience 2011 - 2012
Job Operations Officer
Industry Philanthropy
Experience
United Way of Northern Chautauqua County 2014 - Present
Brocton Portland Midget Football January 2010 - January 2014
Convergys 2011 - 2012
United Way of Northern Chautauqua County 2008 - 2011
Cups n' Cones 2006 - 2008
Bush Industries 1997 - 1999
Skills
Social Media, HTML, Online Advertising, SEO, Social Media Marketing, CSS, Web Development, E-commerce, Photoshop, Social Networking, Marketing Communications, Fundraising, Facebook, Google Analytics, Blogging, Customer Service, Team Building, Leadership, Budgets, Nonprofits, Management, Marketing, Event Planning
Education
State University of New York Empire State College 2014 — 2016
Bachelor's Degree, Accounting and Non-profit accounting and management
SUNY Fredonia 1992 — 1995
Biology/Chemistry, minor in Environmental Studies
Brocton Central School
High School, Regents with major in foreign language and science
United Way of Northern Chautauqua County 2014 - Present
Brocton Portland Midget Football January 2010 - January 2014
Convergys 2011 - 2012
United Way of Northern Chautauqua County 2008 - 2011
Cups n' Cones 2006 - 2008
Bush Industries 1997 - 1999
Skills
Social Media, HTML, Online Advertising, SEO, Social Media Marketing, CSS, Web Development, E-commerce, Photoshop, Social Networking, Marketing Communications, Fundraising, Facebook, Google Analytics, Blogging, Customer Service, Team Building, Leadership, Budgets, Nonprofits, Management, Marketing, Event Planning
Education
State University of New York Empire State College 2014 — 2016
Bachelor's Degree, Accounting and Non-profit accounting and management
SUNY Fredonia 1992 — 1995
Biology/Chemistry, minor in Environmental Studies
Brocton Central School
High School, Regents with major in foreign language and science
DAMARIS DOMINICI DAMARIS DOMINICI's Convergys Experience June 2013 - January 2015
Job Biomedical technician at Christian Hospital BJC HealthCare
Industry Medical Devices
Experience
Christian Hospital BJC HealthCare August 2012 - Present
Convergys June 2013 - January 2015
Ronnoco Company February 2012 - May 2012
INVERASA cxa December 2010 - February 2011
Skills
Strategic Planning, Customer Service, Public Speaking, New Business Development, Employee Engagement, Microsoft Excel, Team Building, Quality Assurance, Lean Manufacturing, Process Improvement, Testing, Product Development, Six Sigma, Team Leadership, Quality Control, Leadership, Project Management, Teamwork
Education
Universidad Autonoma de Santo Domingo 2011 — 2018
St. Louis Community College 2011 — 2013
Technician, Quality Control Technology
Christian Hospital BJC HealthCare August 2012 - Present
Convergys June 2013 - January 2015
Ronnoco Company February 2012 - May 2012
INVERASA cxa December 2010 - February 2011
Skills
Strategic Planning, Customer Service, Public Speaking, New Business Development, Employee Engagement, Microsoft Excel, Team Building, Quality Assurance, Lean Manufacturing, Process Improvement, Testing, Product Development, Six Sigma, Team Leadership, Quality Control, Leadership, Project Management, Teamwork
Education
Universidad Autonoma de Santo Domingo 2011 — 2018
St. Louis Community College 2011 — 2013
Technician, Quality Control Technology
Dorothea Stegall Dorothea Stegall's Convergys Experience September 2004 - January 2007
Job
Industry Consumer Services
Experience
Macy's July 2005 - Present
Convergys September 2004 - January 2007
API Inc. January 1995 - July 2005
Skills
Customer Service, Collections, Collaboration, Cold Calling, Negotiation, Strategic Planning, Strategic Thinking, Leading Diverse Teams, Team Leadership, Flexibility, Credit Analysis, Pay Close Attention to..., Communication Skills, Time Management, Outstanding..., Conflict Resolution, Resolving Conflicts, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Training
Education
University of Missouri - St. Louis 2013 — 2016
Bachelor of Liberal Studies, Business Administration Mgmt
St. Louis Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Macy's July 2005 - Present
Convergys September 2004 - January 2007
API Inc. January 1995 - July 2005
Skills
Customer Service, Collections, Collaboration, Cold Calling, Negotiation, Strategic Planning, Strategic Thinking, Leading Diverse Teams, Team Leadership, Flexibility, Credit Analysis, Pay Close Attention to..., Communication Skills, Time Management, Outstanding..., Conflict Resolution, Resolving Conflicts, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Training
Education
University of Missouri - St. Louis 2013 — 2016
Bachelor of Liberal Studies, Business Administration Mgmt
St. Louis Community College 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Marcus Richardson Marcus Richardson's Convergys Experience November 2010 - March 2011
Job Inside Sales Manager at EnTouch Systems, Inc.
Industry Financial Services
Experience
EnTouch Systems, Inc. March 2015 - Present
enTouch Systems, Inc. March 2014 - March 2015
TitleMax February 2013 - March 2014
Comcast January 2013 - February 2013
Community Loans of America March 2011 - November 2012
Convergys November 2010 - March 2011
Staples January 2005 - August 2005
KJTX–WMI, Inc June 2002 - September 2003
Skills
Customer Service, Account Management, Sales, Inventory Management, Team Building, Team Leadership, Microsoft Office, Microsoft Excel, Recruiting, Microsoft Word, Outlook, Retail, PowerPoint, New Business Development, Coaching, Negotiation, Teamwork, Training, Time Management, Advertising, Marketing, Interviews, Customer Satisfaction, Cold Calling, Human Resources
Education
Stephen F. Austin State University 2002 — 2010
Bachelor of Business Administration, Management; Psychology
EnTouch Systems, Inc. March 2015 - Present
enTouch Systems, Inc. March 2014 - March 2015
TitleMax February 2013 - March 2014
Comcast January 2013 - February 2013
Community Loans of America March 2011 - November 2012
Convergys November 2010 - March 2011
Staples January 2005 - August 2005
KJTX–WMI, Inc June 2002 - September 2003
Skills
Customer Service, Account Management, Sales, Inventory Management, Team Building, Team Leadership, Microsoft Office, Microsoft Excel, Recruiting, Microsoft Word, Outlook, Retail, PowerPoint, New Business Development, Coaching, Negotiation, Teamwork, Training, Time Management, Advertising, Marketing, Interviews, Customer Satisfaction, Cold Calling, Human Resources
Education
Stephen F. Austin State University 2002 — 2010
Bachelor of Business Administration, Management; Psychology
Martin Adkins Martin Adkins's Convergys Experience July 2011 - November 2011
Job Workforce Agent at Suddenlink Communications
Industry Telecommunications
Experience
AT&T November 2011 - April 2015
Convergys July 2011 - November 2011
Time Warner Cable January 2009 - August 2011
Affiliated Computer Services August 2003 - September 2008
Travelocity June 2000 - July 2003
American Airlines January 1997 - July 2000
US Air Force November 1979 - January 1989
Skills
Customer Service, Telephone Skills, Outlook, Proficient in Microsoft..., Sabre, Ubuntu, Excel, Microsoft Office, Customer Relations, Teamwork, Airlines, Word, Problem Solving, Travel, Wireless Telephony, Writing, Supervisory Skills, ICOMS, Telegence, Hiring, Call Center, Wireless, Team Building, PowerPoint, Customer Satisfaction, Mentoring, Documentation, Scheduling, Coaching, Call Centers, Management, Leadership, Workforce Management, Customer Experience, Software Documentation, VoIP, Customer Retention, Outsourcing, Telecommunications, Account Management, Training, Networking, Team Leadership
Education
St. Mary's University School of Law 1997 — 2000
LAW
St. Mary's University 1994 — 1995
MA, Political Science
The University of Texas at San Antonio 1990 — 1994
BA, Political Science
Bloomington High School 1975 — 1979
General Studies
AT&T November 2011 - April 2015
Convergys July 2011 - November 2011
Time Warner Cable January 2009 - August 2011
Affiliated Computer Services August 2003 - September 2008
Travelocity June 2000 - July 2003
American Airlines January 1997 - July 2000
US Air Force November 1979 - January 1989
Skills
Customer Service, Telephone Skills, Outlook, Proficient in Microsoft..., Sabre, Ubuntu, Excel, Microsoft Office, Customer Relations, Teamwork, Airlines, Word, Problem Solving, Travel, Wireless Telephony, Writing, Supervisory Skills, ICOMS, Telegence, Hiring, Call Center, Wireless, Team Building, PowerPoint, Customer Satisfaction, Mentoring, Documentation, Scheduling, Coaching, Call Centers, Management, Leadership, Workforce Management, Customer Experience, Software Documentation, VoIP, Customer Retention, Outsourcing, Telecommunications, Account Management, Training, Networking, Team Leadership
Education
St. Mary's University School of Law 1997 — 2000
LAW
St. Mary's University 1994 — 1995
MA, Political Science
The University of Texas at San Antonio 1990 — 1994
BA, Political Science
Bloomington High School 1975 — 1979
General Studies
Nicole Isaac Nicole Isaac's Convergys Experience June 2013 - August 2014
Job Customer Service
Industry Consumer Services
Experience
Charter Communications January 2015 - April 2015
Convergys June 2013 - August 2014
Sears Holdings Corporation September 2012 - May 2013
Skills
Retail/Customer Service, Communication Skills, Online and Telephone..., Sales Associate & Lead, Reaching Demanding Goals, Team Member, Counting, Cashiering &..., Microsoft, Word, Excel,..., Customer Service, Cash Register, Time Management, Retail, Sales, Teamwork, Management, Customer Satisfaction, Merchandising, Inventory Management, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Retail Sales, PowerPoint, Team Leadership, Training, Inventory Control, Problem Solving, Data Entry
Education
St. Louis Community College 2011 — 2015
Human Resources Management/Personnel Administration, General
Hazelwood Central High School 2007 — 2011
High School Diploma, General Studies
Charter Communications January 2015 - April 2015
Convergys June 2013 - August 2014
Sears Holdings Corporation September 2012 - May 2013
Skills
Retail/Customer Service, Communication Skills, Online and Telephone..., Sales Associate & Lead, Reaching Demanding Goals, Team Member, Counting, Cashiering &..., Microsoft, Word, Excel,..., Customer Service, Cash Register, Time Management, Retail, Sales, Teamwork, Management, Customer Satisfaction, Merchandising, Inventory Management, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Retail Sales, PowerPoint, Team Leadership, Training, Inventory Control, Problem Solving, Data Entry
Education
St. Louis Community College 2011 — 2015
Human Resources Management/Personnel Administration, General
Hazelwood Central High School 2007 — 2011
High School Diploma, General Studies
Terry Strong Terry Strong's Convergys Experience March 2001 - April 2010
Job Computer IT Support Specialist
Industry Computer Networking
Experience
STRONG COMPUTER & DIGITAL SERVICES September 2012 - Present
Convergys March 2001 - April 2010
Skills
Windows Server, Wireless Networking, Technical Support, Hardware Installation, LDAP, Help Desk Support, Computer Security, Customer Satisfaction, Cloud Computing, Streaming Media, Active Directory..., Novell Netware, Apple Servers, Windows Registry, Management, Remote Administration, Sysprep, System Recovery, System Installations, System Setup, Customer Support, Long-term Customer..., Cloud Applications, Firewalls, Troubleshooting, Software Installation, Hardware, Computer Repair, Computer Maintenance, Remote Access, Network Security, Laptops, Remote Desktop, Dell Computers, Workstations, Windows Vista, Printers, Desktop Computers, Hardware Support, Customer Service
Education
St. Lawrence College 2012 — 2013
Entrepreneurship/Entrepreneurial Studies
STRONG COMPUTER & DIGITAL SERVICES September 2012 - Present
Convergys March 2001 - April 2010
Skills
Windows Server, Wireless Networking, Technical Support, Hardware Installation, LDAP, Help Desk Support, Computer Security, Customer Satisfaction, Cloud Computing, Streaming Media, Active Directory..., Novell Netware, Apple Servers, Windows Registry, Management, Remote Administration, Sysprep, System Recovery, System Installations, System Setup, Customer Support, Long-term Customer..., Cloud Applications, Firewalls, Troubleshooting, Software Installation, Hardware, Computer Repair, Computer Maintenance, Remote Access, Network Security, Laptops, Remote Desktop, Dell Computers, Workstations, Windows Vista, Printers, Desktop Computers, Hardware Support, Customer Service
Education
St. Lawrence College 2012 — 2013
Entrepreneurship/Entrepreneurial Studies
Nathan Chase's Convergys Experience May 1997 - August 1999
Job Web & Graphic Designer, Writer, Social Media Marketing Consultant, CoFounder, Flickchart.com
Industry Internet
Experience
Alachart September 2007 - Present
Beeline Marketing Solutions June 2010 - Present
SCT Performance March 2010 - October 2010
Lionbridge December 2009 - February 2010
MakeUseOf.com November 2009 - February 2010
American Safety Council August 2004 - September 2009
Eagle Productions August 2001 - August 2004
Budweiser Quality Brands Inc. September 1999 - January 2000
Convergys May 1997 - August 1999
Skills
C#, CSS, HTML, Photoshop, Visual Studio, Subversion, HTML5, XHTML, HTML + CSS, Advanced CSS, Windows Azure, ASP.NET, AJAX, JavaScript, jQuery, Advertising, Blogging, Copywriting, Customer Service, Web Design, Graphic Design, English, Editing, Flash, Video, Video Editing, Video Production, Digital Video, Online Video, Online Branding, Social Media, Social Networking, Social Media Marketing, Social Marketing, User Experience, User-centered Design, Analytics, SEO, Sound Design, Sound Editing, Multimedia, Front-end Development, Organic Search, Usability, Web Development, Web 2.0, Wordpress, Marketing Strategy, Email Marketing, Logo Design
Education
Stetson University 1998 — 2001
Bachelor of Arts, Digital Arts
Alachart September 2007 - Present
Beeline Marketing Solutions June 2010 - Present
SCT Performance March 2010 - October 2010
Lionbridge December 2009 - February 2010
MakeUseOf.com November 2009 - February 2010
American Safety Council August 2004 - September 2009
Eagle Productions August 2001 - August 2004
Budweiser Quality Brands Inc. September 1999 - January 2000
Convergys May 1997 - August 1999
Skills
C#, CSS, HTML, Photoshop, Visual Studio, Subversion, HTML5, XHTML, HTML + CSS, Advanced CSS, Windows Azure, ASP.NET, AJAX, JavaScript, jQuery, Advertising, Blogging, Copywriting, Customer Service, Web Design, Graphic Design, English, Editing, Flash, Video, Video Editing, Video Production, Digital Video, Online Video, Online Branding, Social Media, Social Networking, Social Media Marketing, Social Marketing, User Experience, User-centered Design, Analytics, SEO, Sound Design, Sound Editing, Multimedia, Front-end Development, Organic Search, Usability, Web Development, Web 2.0, Wordpress, Marketing Strategy, Email Marketing, Logo Design
Education
Stetson University 1998 — 2001
Bachelor of Arts, Digital Arts
Mitch Mazur's Convergys Experience June 1994 - December 2002
Job Senior Deployment Engineer at ARRIS
Industry Telecommunications
Experience
ARRIS November 2008 - Present
Convergys June 1994 - December 2002
Convergys 1994 - 2002
Skills
Telecommunications, Integration, VoIP, Wireless, IP, Testing, Product Management, Vendor Management, Troubleshooting, Broadband, Requirements Analysis, Software Development, Wombat, PMP, Call Centers, Data Center, Cloud Computing
Education
Stetson University 1981 — 1985
St. Thomas Aquinas High School 1978 — 1981
ARRIS November 2008 - Present
Convergys June 1994 - December 2002
Convergys 1994 - 2002
Skills
Telecommunications, Integration, VoIP, Wireless, IP, Testing, Product Management, Vendor Management, Troubleshooting, Broadband, Requirements Analysis, Software Development, Wombat, PMP, Call Centers, Data Center, Cloud Computing
Education
Stetson University 1981 — 1985
St. Thomas Aquinas High School 1978 — 1981
Brian Galloway Brian Galloway's Convergys Experience October 2008 - September 2009
Job Senior Developer at aicomp | group
Industry Information Technology and Services
Experience
aicomp group December 2012 - Present
Galloway Consulting, Inc. January 2008 - September 2013
HCL AXON July 2010 - December 2012
YourMembership.com November 2009 - July 2010
Convergys October 2008 - September 2009
Starbucks November 2005 - October 2008
NorthgateArinso March 2005 - December 2005
Jabil March 2004 - March 2005
Starbucks Coffee Company August 2002 - March 2004
Jabil July 2000 - August 2002
Skills
ABAP, SAP R/3, XML, Unix, Microsoft SQL Server, VBScript, JavaScript, VB.NET, C#, HTML, Software, ASP.NET AJAX, ActionScript, SQL, SAP, SAP HR
Education
St. Petersburg College 1993 — 1995
aicomp group December 2012 - Present
Galloway Consulting, Inc. January 2008 - September 2013
HCL AXON July 2010 - December 2012
YourMembership.com November 2009 - July 2010
Convergys October 2008 - September 2009
Starbucks November 2005 - October 2008
NorthgateArinso March 2005 - December 2005
Jabil March 2004 - March 2005
Starbucks Coffee Company August 2002 - March 2004
Jabil July 2000 - August 2002
Skills
ABAP, SAP R/3, XML, Unix, Microsoft SQL Server, VBScript, JavaScript, VB.NET, C#, HTML, Software, ASP.NET AJAX, ActionScript, SQL, SAP, SAP HR
Education
St. Petersburg College 1993 — 1995
Andrea Magallanez Andrea Magallanez's Convergys Experience July 2013 - September 2014
Job Customer Service Representative at Convergys
Industry Retail
Experience
Convergys July 2013 - September 2014
St. Mary's University June 2012 - May 2013
Aliviane June 2011 - August 2011
St. Mary's University August 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking
Education
St. Mary's University 2009 — 2013
Bachelor of Arts (BA), Criminal Justice
Convergys July 2013 - September 2014
St. Mary's University June 2012 - May 2013
Aliviane June 2011 - August 2011
St. Mary's University August 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking
Education
St. Mary's University 2009 — 2013
Bachelor of Arts (BA), Criminal Justice
Michael Guzzo Michael Guzzo's Convergys Experience October 2001 - January 2003
Job REALTOR® at Coldwell Banker Residential Brokerage
Industry Real Estate
Experience
REALTOR® at Coldwell Banker Residential Brokerage February 2014 - Present
Microsoft Corporation April 2003 - December 2013
Convergys October 2001 - January 2003
Geneva Technology July 2000 - October 2001
Skills
Content Management, Writing, SharePoint, Microsoft Office, Editing, ExactTarget, Content Writing, Content Development, Analytics, Newsletter Production, Email Marketing, Email Newsletter Design, Enterprise Content..., Social Media, Digital Media, Digital Marketing, Marketing Communications, Web Content Management, Direct Mail
Education
State University of New York College at Geneseo 1989 — 1993
Bachelor of Arts (B.A.), Communication and Media Studies
REALTOR® at Coldwell Banker Residential Brokerage February 2014 - Present
Microsoft Corporation April 2003 - December 2013
Convergys October 2001 - January 2003
Geneva Technology July 2000 - October 2001
Skills
Content Management, Writing, SharePoint, Microsoft Office, Editing, ExactTarget, Content Writing, Content Development, Analytics, Newsletter Production, Email Marketing, Email Newsletter Design, Enterprise Content..., Social Media, Digital Media, Digital Marketing, Marketing Communications, Web Content Management, Direct Mail
Education
State University of New York College at Geneseo 1989 — 1993
Bachelor of Arts (B.A.), Communication and Media Studies
Ericka Story Ericka Story's Convergys Experience December 2008 - July 2012
Job Resolution Representative II
Industry Outsourcing/Offshoring
Experience
Kelly Services 2012 - 2013
Convergys December 2008 - July 2012
Convergys December 2008 - July 2012
THE LIMITED STORES, INC November 2007 - November 2009
Macy's September 2005 - November 2008
STARBUCK'S COFFEE COMPANY September 2007 - August 2008
WAMHOFF ACCOUNTING & FINANCIAL PLANNING August 2005 - September 2007
Boeing March 2003 - July 2005
Skills
Microsoft Office, Oracle, Employee Relations, Customer Service, Talent Acquisition, Applicant Tracking..., Microsoft Word, Team Building, Sourcing, Call Center, Customer Satisfaction, Outlook, Data Entry, Microsoft Excel, Access, Process Scheduler, Lotus Notes, Process Improvement, Management, Leadership, Employee Benefits
Education
Bellevue University 2010 — 2015
BACHELORS, BUSINESS MANAGEMENT
St. Louis Community College 2000 — 2002
No Degree, General Studies
Kelly Services 2012 - 2013
Convergys December 2008 - July 2012
Convergys December 2008 - July 2012
THE LIMITED STORES, INC November 2007 - November 2009
Macy's September 2005 - November 2008
STARBUCK'S COFFEE COMPANY September 2007 - August 2008
WAMHOFF ACCOUNTING & FINANCIAL PLANNING August 2005 - September 2007
Boeing March 2003 - July 2005
Skills
Microsoft Office, Oracle, Employee Relations, Customer Service, Talent Acquisition, Applicant Tracking..., Microsoft Word, Team Building, Sourcing, Call Center, Customer Satisfaction, Outlook, Data Entry, Microsoft Excel, Access, Process Scheduler, Lotus Notes, Process Improvement, Management, Leadership, Employee Benefits
Education
Bellevue University 2010 — 2015
BACHELORS, BUSINESS MANAGEMENT
St. Louis Community College 2000 — 2002
No Degree, General Studies
Joseph Colvin Joseph Colvin's Convergys Experience November 2006 - May 2008
Job Volunteer at NACA
Industry Internet
Experience
NACA March 2012 - Present
JC Escapes December 2009 - Present
NetEffects September 2011 - October 2011
AT&T December 2010 - April 2011
Bank of America September 2008 - November 2009
Sherwood Forest Camp May 2008 - August 2008
Convergys November 2006 - May 2008
Radioshack 2006 - 2007
Skills
Customer Service, Technical Recruiting, Team Building, Microsoft Office, Sales, Marketing, Social Media, Team Leadership, Talent Acquisition, Microsoft Excel, Vendor Management, Coaching, Training, Recruiting, Leadership, Networking
Education
Vatterott College 2010 — 2011
Information Technology, Computer Technology
St. Louis Community College 2006 — 2007
Broadcasting
St. Louis Community College 2005 — 2006
Associates, General Transfer
McCluer Senior High 2001 — 2005
High School Diploma, College Prepatory
Washington University
NACA March 2012 - Present
JC Escapes December 2009 - Present
NetEffects September 2011 - October 2011
AT&T December 2010 - April 2011
Bank of America September 2008 - November 2009
Sherwood Forest Camp May 2008 - August 2008
Convergys November 2006 - May 2008
Radioshack 2006 - 2007
Skills
Customer Service, Technical Recruiting, Team Building, Microsoft Office, Sales, Marketing, Social Media, Team Leadership, Talent Acquisition, Microsoft Excel, Vendor Management, Coaching, Training, Recruiting, Leadership, Networking
Education
Vatterott College 2010 — 2011
Information Technology, Computer Technology
St. Louis Community College 2006 — 2007
Broadcasting
St. Louis Community College 2005 — 2006
Associates, General Transfer
McCluer Senior High 2001 — 2005
High School Diploma, College Prepatory
Washington University
TRACY BARBEE TRACY BARBEE's Convergys Experience 1995 - 1998
Job Technical Services Supervisor
Industry Information Technology and Services
Experience
NorthPoint Technology Group 2011 - Present
Law Firm of Akerman Senterfitt February 2003 - August 2011
GoCo-op.com February 2000 - January 2003
Fiserv October 1999 - October 2000
Sunterra February 1998 - September 1999
Convergys 1995 - 1998
Stetson University 1993 - 1995
Skills
Citrix, Windows Server, Active Directory, Troubleshooting, Windows 7, Network Administration, Microsoft Exchange, System Administration, Servers, Cisco Technologies, Technical Support, Help Desk Support, Software Installation, XP, Disaster Recovery, Microsoft SQL Server, Integration, Computer Hardware, Hardware, Network Security, Databases, System Deployment, VMware, Software Documentation, SQL, VPN, Information Technology, Virtualization, Visio, Operating Systems, Windows XP
Education
Microsoft Certified Technical Education Center (PPI) 1999 — 2003
Stetson University 1993 — 1997
Associate's degree, Information Technology
Ulster County Community College 1991 — 1993
Associate of Science (A.S.), Computer and Information Sciences
NorthPoint Technology Group 2011 - Present
Law Firm of Akerman Senterfitt February 2003 - August 2011
GoCo-op.com February 2000 - January 2003
Fiserv October 1999 - October 2000
Sunterra February 1998 - September 1999
Convergys 1995 - 1998
Stetson University 1993 - 1995
Skills
Citrix, Windows Server, Active Directory, Troubleshooting, Windows 7, Network Administration, Microsoft Exchange, System Administration, Servers, Cisco Technologies, Technical Support, Help Desk Support, Software Installation, XP, Disaster Recovery, Microsoft SQL Server, Integration, Computer Hardware, Hardware, Network Security, Databases, System Deployment, VMware, Software Documentation, SQL, VPN, Information Technology, Virtualization, Visio, Operating Systems, Windows XP
Education
Microsoft Certified Technical Education Center (PPI) 1999 — 2003
Stetson University 1993 — 1997
Associate's degree, Information Technology
Ulster County Community College 1991 — 1993
Associate of Science (A.S.), Computer and Information Sciences
Jeff Quinlan, PMP, ITILv3F Jeff Quinlan, PMP, ITILv3F's Convergys Experience February 2005 - October 2006
Job Sr. Solution Architect at Grant Thornton LLP, Technology Solutions, Oracle Business Intelligence and Advanced Analytics
Industry Information Technology and Services
Experience
Grant Thornton LLP July 2014 - Present
Perficient June 2013 - July 2014
Guident Technologies September 2006 - June 2013
U.S. EPA 2009 - 2010
Convergys February 2005 - October 2006
Noblestar June 2004 - October 2004
Fannie Mae April 2004 - June 2004
Verestar, Inc. September 2002 - April 2004
XM Satellite Radio April 2001 - September 2002
Discovery Channel June 2000 - April 2001
Skills
SDLC, Requirements Analysis, Business Intelligence, Business Analysis, Data Warehousing, Oracle Endeca..., Oracle, Enterprise Architecture, CRM, OBIEE, Enterprise Software, Program Management, Data Integration, Business Process..., Agile Methodologies, PMP, Unix, Vendor Management, ETL, Integration, Big Data, IT Strategy, Solution Architecture, Data Modeling, Requirements Gathering, Software Project..., Business Process, SOA, Business Objects, SharePoint
Education
SUNY Utica/Rome 1991 — 1993
BS, Accounting
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
AS, Liberal Arts
Grant Thornton LLP July 2014 - Present
Perficient June 2013 - July 2014
Guident Technologies September 2006 - June 2013
U.S. EPA 2009 - 2010
Convergys February 2005 - October 2006
Noblestar June 2004 - October 2004
Fannie Mae April 2004 - June 2004
Verestar, Inc. September 2002 - April 2004
XM Satellite Radio April 2001 - September 2002
Discovery Channel June 2000 - April 2001
Skills
SDLC, Requirements Analysis, Business Intelligence, Business Analysis, Data Warehousing, Oracle Endeca..., Oracle, Enterprise Architecture, CRM, OBIEE, Enterprise Software, Program Management, Data Integration, Business Process..., Agile Methodologies, PMP, Unix, Vendor Management, ETL, Integration, Big Data, IT Strategy, Solution Architecture, Data Modeling, Requirements Gathering, Software Project..., Business Process, SOA, Business Objects, SharePoint
Education
SUNY Utica/Rome 1991 — 1993
BS, Accounting
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
AS, Liberal Arts
Dave Schlatter's Convergys Experience January 2001 - January 2003
Job Contractor at Ferguson Consulting Inc
Industry Consumer Goods
Experience
Ferguson Consulting Inc February 2012 - Present
Solution Consultants September 2011 - January 2012
Anheuser-Busch InBev July 2008 - August 2011
Ajilon Consulting February 2003 - April 2008
Convergys January 2001 - January 2003
Amdocs January 1999 - January 2001
Deutsche Financial Services January 1997 - January 1999
Deutsche Financial Services 1988 - 1999
Deutsche Financial Services January 1995 - January 1997
Deutsche Financial Services January 1992 - January 1995
Skills
Requirements Analysis, Problem Solving, SQL, Teradata, Business Analysis, SDLC, PMP, MS Project, Databases, Program Management, Software Development, Oracle, Microsoft Project, Project Management, Process Improvement
Education
Recent Training Completed 2012 — 2014
State University of New York 1987 — 1990
Master's Degree, MIS
State University of New York College at Brockport 1975 — 1979
Bachelor of Science, Politcal Science, Philosopy
Ferguson Consulting Inc February 2012 - Present
Solution Consultants September 2011 - January 2012
Anheuser-Busch InBev July 2008 - August 2011
Ajilon Consulting February 2003 - April 2008
Convergys January 2001 - January 2003
Amdocs January 1999 - January 2001
Deutsche Financial Services January 1997 - January 1999
Deutsche Financial Services 1988 - 1999
Deutsche Financial Services January 1995 - January 1997
Deutsche Financial Services January 1992 - January 1995
Skills
Requirements Analysis, Problem Solving, SQL, Teradata, Business Analysis, SDLC, PMP, MS Project, Databases, Program Management, Software Development, Oracle, Microsoft Project, Project Management, Process Improvement
Education
Recent Training Completed 2012 — 2014
State University of New York 1987 — 1990
Master's Degree, MIS
State University of New York College at Brockport 1975 — 1979
Bachelor of Science, Politcal Science, Philosopy
Shelly Huang Shelly Huang's Convergys Experience December 2005 - December 2006
Job Associate Team Leader, Survey Programming at Research Now (an eRewards Company)
Industry Market Research
Experience
Research Now (an e-Rewards Company) September 2012 - Present
Research Now (an e-Rewards Company) September 2009 - September 2012
Research Now October 2007 - September 2009
Convergys December 2005 - December 2006
Skills
Data Collection, Confirmit, Online Research, Quantitative Research, Marketing Research, Survey Design, Market Research, Primary Research, Segmentation, Customer Insight, Data Analysis, Analytics, SPSS, Focus Groups, Qualitative Research, JavaScript, Questionnaire Design, Secondary Research, HTML, CSS, Data Processing, Web Development, Competitive Intelligence, Consumer Behaviour
Education
St. Francis Xavier University 2004 — 2007
BSC, Computer Science
Research Now (an e-Rewards Company) September 2012 - Present
Research Now (an e-Rewards Company) September 2009 - September 2012
Research Now October 2007 - September 2009
Convergys December 2005 - December 2006
Skills
Data Collection, Confirmit, Online Research, Quantitative Research, Marketing Research, Survey Design, Market Research, Primary Research, Segmentation, Customer Insight, Data Analysis, Analytics, SPSS, Focus Groups, Qualitative Research, JavaScript, Questionnaire Design, Secondary Research, HTML, CSS, Data Processing, Web Development, Competitive Intelligence, Consumer Behaviour
Education
St. Francis Xavier University 2004 — 2007
BSC, Computer Science
Randy Fischer, PMP, CSSBB Randy Fischer, PMP, CSSBB's Convergys Experience 1989 - 2000
Job Sr Project Manager, IT
Industry Information Technology and Services
Experience
The Proven Method 2015 - Present
Fluke Networks a Danaher Company January 2011 - December 2014
Fluke Networks January 2007 - December 2010
Fluke Networks August 2003 - December 2007
LoopExpert Technology August 2000 - August 2003
Convergys 1989 - 2000
Skills
Product Management, Go-to-market Strategy, Telecommunications, Project Management, Wireless, Scrum, Product Marketing, Cross-functional Team..., IP, Enterprise Software, Channel Partners, Cloud Computing, Integration, Vendor Management, Program Management, Ethernet, VoIP, Testing, Strategy, Management, Process Improvement, Product Development, Agile Methodologies
Education
Strayer University 2013 — 2016
Bachelor's Degree, Business Administration and Management, General, 4.0
Xavier University 2003 — 2004
Senior Management Certificate, Management
The Proven Method 2015 - Present
Fluke Networks a Danaher Company January 2011 - December 2014
Fluke Networks January 2007 - December 2010
Fluke Networks August 2003 - December 2007
LoopExpert Technology August 2000 - August 2003
Convergys 1989 - 2000
Skills
Product Management, Go-to-market Strategy, Telecommunications, Project Management, Wireless, Scrum, Product Marketing, Cross-functional Team..., IP, Enterprise Software, Channel Partners, Cloud Computing, Integration, Vendor Management, Program Management, Ethernet, VoIP, Testing, Strategy, Management, Process Improvement, Product Development, Agile Methodologies
Education
Strayer University 2013 — 2016
Bachelor's Degree, Business Administration and Management, General, 4.0
Xavier University 2003 — 2004
Senior Management Certificate, Management
William Treadway William Treadway's Convergys Experience January 2009 - December 2009
Job Database Administrator at CSI Leasing
Industry Information Technology and Services
Experience
CSI Leasing August 2015 - Present
Papa Johns June 2011 - Present
CSI Leasing August 2013 - July 2015
Panera Bread February 2013 - July 2013
Panera Bread July 2012 - February 2013
St. Louis Community College - Academic Support August 2011 - March 2012
Automation Service March 2010 - January 2011
Aerotek March 2008 - May 2010
Convergys January 2009 - December 2009
Skills
SQL, SSRS, Database Design, Data Warehousing, Business Intelligence, ETL, Analysis, Leadership, Troubleshooting, Databases, Windows, Access, Customer Service, Microsoft Office, Computer Hardware, Outlook, Microsoft Excel, Microsoft Word, TCP/IP, Networking, PowerPoint, Training, Hardware, Staff Development, Microsoft SQL Server, HTML, C++, Java, PHP, Software, XP, Software Installation, Windows 7, Data Entry, Visio, Visual Basic, Software Documentation, Lotus Notes, Programming, Technical Support, Telephone Skills, Dreamweaver, Network Administration, Windows Server, Editing, SharePoint, SSIS, Oracle SQL Developer, Data Mining, Data Modeling
Education
St. Louis Community College 2010 — 2012
Software Developer, Computer Science
CSI Leasing August 2015 - Present
Papa Johns June 2011 - Present
CSI Leasing August 2013 - July 2015
Panera Bread February 2013 - July 2013
Panera Bread July 2012 - February 2013
St. Louis Community College - Academic Support August 2011 - March 2012
Automation Service March 2010 - January 2011
Aerotek March 2008 - May 2010
Convergys January 2009 - December 2009
Skills
SQL, SSRS, Database Design, Data Warehousing, Business Intelligence, ETL, Analysis, Leadership, Troubleshooting, Databases, Windows, Access, Customer Service, Microsoft Office, Computer Hardware, Outlook, Microsoft Excel, Microsoft Word, TCP/IP, Networking, PowerPoint, Training, Hardware, Staff Development, Microsoft SQL Server, HTML, C++, Java, PHP, Software, XP, Software Installation, Windows 7, Data Entry, Visio, Visual Basic, Software Documentation, Lotus Notes, Programming, Technical Support, Telephone Skills, Dreamweaver, Network Administration, Windows Server, Editing, SharePoint, SSIS, Oracle SQL Developer, Data Mining, Data Modeling
Education
St. Louis Community College 2010 — 2012
Software Developer, Computer Science
Jo Ann Parris Jo Ann Parris's Convergys Experience June 2010 - August 2012
Job Marketing & Product Strategy Executive
Industry Computer Software
Experience
The Parris Group September 2012 - Present
Center Partners, a WPP company February 2014 - May 2014
Convergys June 2010 - August 2012
Convergys September 2007 - June 2010
Convergys January 2006 - September 2007
Convergys June 2001 - January 2006
Broadriver Communications June 2000 - May 2001
Verizon April 1999 - May 2000
Verizon October 1993 - April 1999
Skills
Pre-sales, Vertical Marketing, Competitive Analysis, Financial Services, Sla, Account Management, P&L Management, Mergers, International Business..., CRM, Strategy, Telecommunications, Product Management, Team Management, Management, Mergers & Acquisitions, Leadership, Go-to-market Strategy, Sales, Program Management, Start-ups, Vendor Management, Strategic Planning, Cross-functional Team..., Sales Operations, Outsourcing, Managed Services, Integration, Customer Experience, Executive Management, B2B, Business Intelligence, Consulting, Business Alliances, ROI Optimization, C-Level Alliance..., Client Account..., Global Team Development, Market Expansion, Revenue Generation, B2B Sales & Marketing, Market Trends &..., Executive-Level..., Channel Development, Technology Direction, Mentorship,..., Analytics and Consulting, Contract Negotiations, Contact Center, BPO
Education
University of South Florida 1995 — 1997
MBA, Marketing, International Business, Quality Management, and International Business
Stetson University 1989 — 1993
BBA, Accounting, Information Systems, and Spanish
The Parris Group September 2012 - Present
Center Partners, a WPP company February 2014 - May 2014
Convergys June 2010 - August 2012
Convergys September 2007 - June 2010
Convergys January 2006 - September 2007
Convergys June 2001 - January 2006
Broadriver Communications June 2000 - May 2001
Verizon April 1999 - May 2000
Verizon October 1993 - April 1999
Skills
Pre-sales, Vertical Marketing, Competitive Analysis, Financial Services, Sla, Account Management, P&L Management, Mergers, International Business..., CRM, Strategy, Telecommunications, Product Management, Team Management, Management, Mergers & Acquisitions, Leadership, Go-to-market Strategy, Sales, Program Management, Start-ups, Vendor Management, Strategic Planning, Cross-functional Team..., Sales Operations, Outsourcing, Managed Services, Integration, Customer Experience, Executive Management, B2B, Business Intelligence, Consulting, Business Alliances, ROI Optimization, C-Level Alliance..., Client Account..., Global Team Development, Market Expansion, Revenue Generation, B2B Sales & Marketing, Market Trends &..., Executive-Level..., Channel Development, Technology Direction, Mentorship,..., Analytics and Consulting, Contract Negotiations, Contact Center, BPO
Education
University of South Florida 1995 — 1997
MBA, Marketing, International Business, Quality Management, and International Business
Stetson University 1989 — 1993
BBA, Accounting, Information Systems, and Spanish
Phil Holleman's Convergys Experience January 1990 - July 2009
Job Experienced Accounting Professional
Industry Accounting
Experience
P. J. Holleman, Inc. July 2009 - January 2012
Convergys January 1990 - July 2009
Centel Cable Television Company November 1981 - January 1990
Skills
Technical Support, Customer Support, Operating Systems, SDLC, Requirements Analysis, PMP, Business Analysis, Integration, Process Improvement, Telecommunications, Troubleshooting, MS Project, Disaster Recovery, Vendor Management, Budgets, Visio, Software Documentation, Training, Auditing, General Ledger, Management, Financial Reporting, Internal Controls, Variance Analysis, Internal Audit, Financial Statements
Education
Stetson University 1973 — 1977
BBA, Accounting
P. J. Holleman, Inc. July 2009 - January 2012
Convergys January 1990 - July 2009
Centel Cable Television Company November 1981 - January 1990
Skills
Technical Support, Customer Support, Operating Systems, SDLC, Requirements Analysis, PMP, Business Analysis, Integration, Process Improvement, Telecommunications, Troubleshooting, MS Project, Disaster Recovery, Vendor Management, Budgets, Visio, Software Documentation, Training, Auditing, General Ledger, Management, Financial Reporting, Internal Controls, Variance Analysis, Internal Audit, Financial Statements
Education
Stetson University 1973 — 1977
BBA, Accounting
Gary Weisenborn Gary Weisenborn's Convergys Experience October 2002 - January 2008
Job IT Executive and Consultant
Industry Information Technology and Services
Experience
Syniverse Technologies 2010 - December 2014
Syniverse Technologies August 2008 - March 2010
Convergys October 2002 - January 2008
ADP Integrated Medical Solutions 1998 - 2002
IonIdea 1999 - 2001
Bell Atlantic (Verizon) 1992 - 1998
MCI Communication 1982 - 1992
Skills
SaaS, Telecommunications, Vendor Management, Strategy, CRM, Enterprise Software, Management, Leadership, Project Management, Software Development, Strategic Planning, Mergers & Acquisitions, Wireless, Mobile Devices, Product Management, Business Analysis, Team Leadership, Integration, Program Management, Analytics, Outsourcing, Product Development, SDLC, Executive Management, Agile Methodologies, Business Intelligence, Requirements Analysis, Enterprise Architecture, Security
Education
University of Pittsburgh 1975 — 1976
MURP
State University of New York College at Brockport 1970 — 1974
BS
Syniverse Technologies 2010 - December 2014
Syniverse Technologies August 2008 - March 2010
Convergys October 2002 - January 2008
ADP Integrated Medical Solutions 1998 - 2002
IonIdea 1999 - 2001
Bell Atlantic (Verizon) 1992 - 1998
MCI Communication 1982 - 1992
Skills
SaaS, Telecommunications, Vendor Management, Strategy, CRM, Enterprise Software, Management, Leadership, Project Management, Software Development, Strategic Planning, Mergers & Acquisitions, Wireless, Mobile Devices, Product Management, Business Analysis, Team Leadership, Integration, Program Management, Analytics, Outsourcing, Product Development, SDLC, Executive Management, Agile Methodologies, Business Intelligence, Requirements Analysis, Enterprise Architecture, Security
Education
University of Pittsburgh 1975 — 1976
MURP
State University of New York College at Brockport 1970 — 1974
BS
Victoria Buritsch-Tompkins Victoria Buritsch-Tompkins's Convergys Experience November 2010 - May 2014
Job Diamond and Jewelry Service Consultant at Blue Nile
Industry Professional Training & Coaching
Experience
Blue Nile October 2014 - Present
Top Hat Productions of St. Louis March 2014 - Present
Convergys November 2010 - May 2014
KawaKon June 2013 - February 2014
Convergys October 2009 - October 2010
Adam's Mark Hotels August 2006 - May 2008
T J Maxx May 2005 - August 2006
Webster University November 2002 - November 2004
Sears, Roebuck and Co. October 2001 - August 2002
Skills
Call Centers, Training, Management, Microsoft Word, Customer Service, Team Leadership, Lotus Notes, Leadership, Outsourcing, Team Management, Outlook Express, Human Resources, Customer Experience, PowerPoint, Data Entry, Workforce Management, Microsoft Excel, Recruiting, Paint.NET, Microsoft Office, Sametime Connect, Creative Writing, Playwriting, Short Fiction, Social Media, Coaching, Financial Services, Web Culture, Job Coaching, Customer Satisfaction, Employee Training, CRM, Process Improvement, Employee Engagement, Performance Management, Team Building, Social Networking, Change Management, Program Management, Strategic Planning
Education
Webster University 2002 — 2013
Bachelor's Management, English, Double Major - English /w Drama Emphasis, Management (general)
St. Louis Community College
Undergraduate Coursework, n/a
Bayless High School 1998 — 2002
High School Diploma
Blue Nile October 2014 - Present
Top Hat Productions of St. Louis March 2014 - Present
Convergys November 2010 - May 2014
KawaKon June 2013 - February 2014
Convergys October 2009 - October 2010
Adam's Mark Hotels August 2006 - May 2008
T J Maxx May 2005 - August 2006
Webster University November 2002 - November 2004
Sears, Roebuck and Co. October 2001 - August 2002
Skills
Call Centers, Training, Management, Microsoft Word, Customer Service, Team Leadership, Lotus Notes, Leadership, Outsourcing, Team Management, Outlook Express, Human Resources, Customer Experience, PowerPoint, Data Entry, Workforce Management, Microsoft Excel, Recruiting, Paint.NET, Microsoft Office, Sametime Connect, Creative Writing, Playwriting, Short Fiction, Social Media, Coaching, Financial Services, Web Culture, Job Coaching, Customer Satisfaction, Employee Training, CRM, Process Improvement, Employee Engagement, Performance Management, Team Building, Social Networking, Change Management, Program Management, Strategic Planning
Education
Webster University 2002 — 2013
Bachelor's Management, English, Double Major - English /w Drama Emphasis, Management (general)
St. Louis Community College
Undergraduate Coursework, n/a
Bayless High School 1998 — 2002
High School Diploma
Floyd Powell's Convergys Experience March 2014 - Present
Job Current Business Major in search of Fulltime Employment
Industry Telecommunications
Experience
Convergys March 2014 - Present
Journeys Kidz October 2013 - April 2014
Macy's April 2012 - April 2014
Shoe Carnival, Inc. September 2010 - July 2011
Skills
Customer Service, Microsoft Office, Time Management
Education
St. Louis Community College 2011 — 2016
Associate's degree, Business Administration and Management, General
Mccluer North 2007 — 2011
Diploma, General Education
Convergys March 2014 - Present
Journeys Kidz October 2013 - April 2014
Macy's April 2012 - April 2014
Shoe Carnival, Inc. September 2010 - July 2011
Skills
Customer Service, Microsoft Office, Time Management
Education
St. Louis Community College 2011 — 2016
Associate's degree, Business Administration and Management, General
Mccluer North 2007 — 2011
Diploma, General Education
Levi Gorman's Convergys Experience August 2015 - Present
Job Team Leader at Convergys
Industry Consumer Services
Experience
Convergys August 2015 - Present
Convergys April 2015 - August 2015
Convergys October 2014 - April 2015
Total Marketing Concepts August 2014 - October 2014
River City Tax & Notary Services LLC January 2012 - April 2014
Ovations Food Services, LP November 2013 - February 2014
WOWBubbles August 2013 - November 2013
Stetson University/Einstein Bros. Bagels August 2009 - May 2010
Skills
Interpersonal..., Customer Satisfaction, Customer Retention, Customer Engagement, Customer Service, Long-term Customer..., Highly motivated..., Critical Thinking, Rhetorical Analysis, Rhetoric, Qualitative Research, Social Networking, Social Media, Social Media Marketing, Food Service, Communication Skills, IT Operations, Office Administration, Network Administration, PowerPoint, Analysis, Sales, Time Management, Microsoft Excel, Data Entry, Telephone Skills, Public Speaking, Facebook
Education
Stetson University 2009 — 2013
Bachelor of Arts, Communications
Convergys August 2015 - Present
Convergys April 2015 - August 2015
Convergys October 2014 - April 2015
Total Marketing Concepts August 2014 - October 2014
River City Tax & Notary Services LLC January 2012 - April 2014
Ovations Food Services, LP November 2013 - February 2014
WOWBubbles August 2013 - November 2013
Stetson University/Einstein Bros. Bagels August 2009 - May 2010
Skills
Interpersonal..., Customer Satisfaction, Customer Retention, Customer Engagement, Customer Service, Long-term Customer..., Highly motivated..., Critical Thinking, Rhetorical Analysis, Rhetoric, Qualitative Research, Social Networking, Social Media, Social Media Marketing, Food Service, Communication Skills, IT Operations, Office Administration, Network Administration, PowerPoint, Analysis, Sales, Time Management, Microsoft Excel, Data Entry, Telephone Skills, Public Speaking, Facebook
Education
Stetson University 2009 — 2013
Bachelor of Arts, Communications
Cornell Flinterman's Convergys Experience December 2003 - October 2004
Job Intermediate Business Systems Analyst at Nova Scotia Power
Industry Telecommunications
Experience
BlackBerry January 2012 - March 2013
BlackBerry May 2008 - December 2011
BlackBerry March 2007 - April 2008
BlackBerry September 2005 - March 2007
BlackBerry January 2005 - September 2005
Convergys December 2003 - October 2004
Convergys May 2003 - November 2003
LCT Labratory Technologies June 2001 - June 2002
Cognos May 2001 - May 2001
Skills
Technical Support, Analysis, Atlassian JIRA, Blackberry Enterprise..., Blackberry OS, Windows, Unix, Software Development, PHP, SQL, MySQL, MKS Integrity, Photoshop, Document Management, Confluence, Version Control Tools, Sailing, Basketball, Windsurfing
Education
St. Lawrence College 1997 — 2001
Computer Engineering Technology, Computer Programming
St. Lawrence College 1997 — 2001
Computer Engineering Technology - Computer Programming Diploma (3YR), Computer Programming
BlackBerry January 2012 - March 2013
BlackBerry May 2008 - December 2011
BlackBerry March 2007 - April 2008
BlackBerry September 2005 - March 2007
BlackBerry January 2005 - September 2005
Convergys December 2003 - October 2004
Convergys May 2003 - November 2003
LCT Labratory Technologies June 2001 - June 2002
Cognos May 2001 - May 2001
Skills
Technical Support, Analysis, Atlassian JIRA, Blackberry Enterprise..., Blackberry OS, Windows, Unix, Software Development, PHP, SQL, MySQL, MKS Integrity, Photoshop, Document Management, Confluence, Version Control Tools, Sailing, Basketball, Windsurfing
Education
St. Lawrence College 1997 — 2001
Computer Engineering Technology, Computer Programming
St. Lawrence College 1997 — 2001
Computer Engineering Technology - Computer Programming Diploma (3YR), Computer Programming
AnnToinett Bailey AnnToinett Bailey's Convergys Experience July 2011 - August 2012
Job Personal Healthcare Asst. at Healthline Home Care
Industry Outsourcing/Offshoring
Experience
Healthline Home Care September 2012 - Present
Convergys July 2011 - August 2012
Convergys 2011 - 2012
The Putting Edge April 2010 - July 2011
Skills
Creative Arts, Dance, Singing, Art, Craft, Customer Service, Computers, Organization, Doing More with Less, Management, more
Education
St. Louis Community College 2012 — 2016
Associate's degree, General Studies
Healthline Home Care September 2012 - Present
Convergys July 2011 - August 2012
Convergys 2011 - 2012
The Putting Edge April 2010 - July 2011
Skills
Creative Arts, Dance, Singing, Art, Craft, Customer Service, Computers, Organization, Doing More with Less, Management, more
Education
St. Louis Community College 2012 — 2016
Associate's degree, General Studies
Debonaire Rowe Debonaire Rowe's Convergys Experience May 2010 - November 2011
Job Customer Service Representative at Macys credit customer service
Industry Retail
Experience
Macys credit customer service November 2011 - Present
Convergys May 2010 - November 2011
NARS April 2007 - June 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Inventory Management, Retail, Data Entry, Outlook, Sales, Customer Satisfaction, Merchandising, Time Management, Teamwork, Social Media
Education
St. Louis Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Public Relations/Image Management
Cape Central High School 2004 — 2006
Diploma
Macys credit customer service November 2011 - Present
Convergys May 2010 - November 2011
NARS April 2007 - June 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Inventory Management, Retail, Data Entry, Outlook, Sales, Customer Satisfaction, Merchandising, Time Management, Teamwork, Social Media
Education
St. Louis Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Public Relations/Image Management
Cape Central High School 2004 — 2006
Diploma
Noel (DJ Vision) Randall Noel (DJ Vision) Randall's Convergys Experience June 2008 - June 2009
Job President / Creative Director at The Eclectic Kompound, LLC.
Industry Entertainment
Experience
The Eclectic Kompound, LLC January 2012 - Present
St. Louis Community College August 2009 - Present
DJ Vision August 1995 - Present
Convergys June 2008 - June 2009
Jimmy John's June 2007 - December 2007
Hit Breakers, Inc. May 2004 - February 2005
SBC September 2003 - May 2004
Reddline, Inc. January 2002 - May 2004
GC Services October 2002 - June 2003
Catapult Communications Systems May 2001 - March 2002
Skills
Customer Service, Puntual, Marketing Communications, Guitar, Piano, Saxophone, Music, Editing, Social Networking, Event Planning, Outlook, Mac OS X, Social Media, Microsoft Office, Marketing, Facebook, Non-profits, Blogging, OS X, Photoshop, Event Management, Strategic Planning, Leadership, Team Leadership, Entertainment, Team Building, Social Media Marketing, Composition, Coaching, Sales, PowerPoint, Fundraising, Microsoft Word, Public Speaking, Advertising, Research, Audio Engineering, Time Management, Public Relations, Process Scheduler, Recording, Microsoft Excel, Creative Writing, Hip Hop, Neo-Soul, Gospel Music, R&B, Top 40, Old School, House Parties
Education
St. Louis Community College 2009 — 2011
In Progress, Music, Sociology, and Film
The Eclectic Kompound, LLC January 2012 - Present
St. Louis Community College August 2009 - Present
DJ Vision August 1995 - Present
Convergys June 2008 - June 2009
Jimmy John's June 2007 - December 2007
Hit Breakers, Inc. May 2004 - February 2005
SBC September 2003 - May 2004
Reddline, Inc. January 2002 - May 2004
GC Services October 2002 - June 2003
Catapult Communications Systems May 2001 - March 2002
Skills
Customer Service, Puntual, Marketing Communications, Guitar, Piano, Saxophone, Music, Editing, Social Networking, Event Planning, Outlook, Mac OS X, Social Media, Microsoft Office, Marketing, Facebook, Non-profits, Blogging, OS X, Photoshop, Event Management, Strategic Planning, Leadership, Team Leadership, Entertainment, Team Building, Social Media Marketing, Composition, Coaching, Sales, PowerPoint, Fundraising, Microsoft Word, Public Speaking, Advertising, Research, Audio Engineering, Time Management, Public Relations, Process Scheduler, Recording, Microsoft Excel, Creative Writing, Hip Hop, Neo-Soul, Gospel Music, R&B, Top 40, Old School, House Parties
Education
St. Louis Community College 2009 — 2011
In Progress, Music, Sociology, and Film
Steven Frischer Steven Frischer's Convergys Experience January 2012 - July 2013
Job Systems Engineer at Thomson Reuters
Industry Information Services
Experience
Thomson Reuters July 2013 - Present
Convergys January 2012 - July 2013
Robert Half Technology September 2011 - January 2012
MERS / Goodwill January 2011 - January 2012
BJC Healthcare April 2011 - July 2011
Barnes-Jewish Hospital February 2003 - January 2009
Bridge Information Systems 1983 - 2001
Skills
Customer Service, A+ Certified, Windows, Microsoft Office, Troubleshooting, Access, Documentation, Problem Solving, Writing, Analysis, Outlook, Healthcare, Word, Computer Hardware, Programming, Operating Systems, PowerPoint, Excel, XP, Deployment, Linux, Visual Basic, Software Documentation, Microsoft Word, Data Center, System Administration, Help Desk Support, Visio, Networking, DNS, Technical Writing, Active Directory, Unix, Quality Assurance, Servers, SQL, HTML, TCP/IP, Business Analysis, VMware, Training, Virtualization, Team Leadership, Process Improvement, Integration, SharePoint, Requirements Analysis, Information Technology, Software Development, Program Management
Education
University of Missouri-Saint Louis 1979 — 1983
Computer Science, Physics
St. Louis Community College 1974 — 1976
Associates of Arts, Chemistry
Thomson Reuters July 2013 - Present
Convergys January 2012 - July 2013
Robert Half Technology September 2011 - January 2012
MERS / Goodwill January 2011 - January 2012
BJC Healthcare April 2011 - July 2011
Barnes-Jewish Hospital February 2003 - January 2009
Bridge Information Systems 1983 - 2001
Skills
Customer Service, A+ Certified, Windows, Microsoft Office, Troubleshooting, Access, Documentation, Problem Solving, Writing, Analysis, Outlook, Healthcare, Word, Computer Hardware, Programming, Operating Systems, PowerPoint, Excel, XP, Deployment, Linux, Visual Basic, Software Documentation, Microsoft Word, Data Center, System Administration, Help Desk Support, Visio, Networking, DNS, Technical Writing, Active Directory, Unix, Quality Assurance, Servers, SQL, HTML, TCP/IP, Business Analysis, VMware, Training, Virtualization, Team Leadership, Process Improvement, Integration, SharePoint, Requirements Analysis, Information Technology, Software Development, Program Management
Education
University of Missouri-Saint Louis 1979 — 1983
Computer Science, Physics
St. Louis Community College 1974 — 1976
Associates of Arts, Chemistry
Imam Hasan Imam Hasan's Convergys Experience December 2005 - January 2007
Job Technical Team Lead at Lixar IT
Industry Information Technology and Services
Experience
Lixar IT March 2009 - Present
Computer Generated Solutions November 2008 - March 2009
CGI July 2007 - November 2008
Convergys December 2005 - January 2007
Skills
ColdFusion, SOAP, Microsoft SQL Server, Spring, ASP, Web Services, ASP.NET, Oracle, Flex, AJAX, JSP, Hibernate, XML, C#, Java Enterprise Edition, SQL, JavaScript, Java, Eclipse, PostgreSQL, Subversion, Apache
Education
St. Francis Xavier University 2004 — 2007
BSc, Computer Science
St. Francis Xavier University
Bachelor of Science (BSc), Computer Science
Lixar IT March 2009 - Present
Computer Generated Solutions November 2008 - March 2009
CGI July 2007 - November 2008
Convergys December 2005 - January 2007
Skills
ColdFusion, SOAP, Microsoft SQL Server, Spring, ASP, Web Services, ASP.NET, Oracle, Flex, AJAX, JSP, Hibernate, XML, C#, Java Enterprise Edition, SQL, JavaScript, Java, Eclipse, PostgreSQL, Subversion, Apache
Education
St. Francis Xavier University 2004 — 2007
BSc, Computer Science
St. Francis Xavier University
Bachelor of Science (BSc), Computer Science
Charles Dube Charles Dube's Convergys Experience January 2008 - January 2009
Job IT Program Director at Geisinger Health Plan
Industry Information Technology and Services
Experience
Geisinger Health Plan December 2012 - Present
Franklin Security Bank February 2010 - May 2012
Franklin Security Bank April 2009 - January 2010
Convergys January 2008 - January 2009
Convergys February 2006 - December 2007
Convergys January 2004 - January 2006
Alltel Information Services August 1998 - December 2003
Systematics/Alltel Information Services January 1997 - July 1998
Skills
Operations Management, IT Management, Information Security..., Strategic Planning, Profit & Loss Management, Account Management, Organizational..., Vendor Management, Service Delivery, Outsourcing, Telecommunications, Contract Negotiations, Banking, IT Service Management, Risk Management, Integration, SDLC
Education
State University of New York Empire State College
BS, Business Administration
Geisinger Health Plan December 2012 - Present
Franklin Security Bank February 2010 - May 2012
Franklin Security Bank April 2009 - January 2010
Convergys January 2008 - January 2009
Convergys February 2006 - December 2007
Convergys January 2004 - January 2006
Alltel Information Services August 1998 - December 2003
Systematics/Alltel Information Services January 1997 - July 1998
Skills
Operations Management, IT Management, Information Security..., Strategic Planning, Profit & Loss Management, Account Management, Organizational..., Vendor Management, Service Delivery, Outsourcing, Telecommunications, Contract Negotiations, Banking, IT Service Management, Risk Management, Integration, SDLC
Education
State University of New York Empire State College
BS, Business Administration
Julie Mendenhall Julie Mendenhall's Convergys Experience 1989 - 2006
Job Vice President at Cartesian
Industry Telecommunications
Experience
Cartesian (formerly TMNG Global) February 2014 - Present
Convergys 1989 - 2006
RCN Telecommunicatons Corp. 2002 - 2004
AT&T 1982 - 1987
Education
State University of New York College at Buffalo
Cartesian (formerly TMNG Global) February 2014 - Present
Convergys 1989 - 2006
RCN Telecommunicatons Corp. 2002 - 2004
AT&T 1982 - 1987
Education
State University of New York College at Buffalo
Kyle Luikart's Convergys Experience November 2003 - February 2004
Job Lab Tech at Microsoft (Wicresoft)
Industry Information Technology and Services
Experience
Microsoft (Wicresoft) June 2014 - Present
Microsoft October 2010 - June 2014
Kyleluikart.com May 2005 - October 2011
Universal Event Photography January 2008 - July 2010
Zaio Inc August 2007 - April 2008
Volusia 360 April 2006 - January 2007
i/oTrak-Mammologix March 2005 - July 2006
Convergys November 2003 - February 2004
Thomas Beck and Zurcher June 2002 - June 2003
Education
Stetson University 2003 — 2007
BBA, Business Administration
Microsoft (Wicresoft) June 2014 - Present
Microsoft October 2010 - June 2014
Kyleluikart.com May 2005 - October 2011
Universal Event Photography January 2008 - July 2010
Zaio Inc August 2007 - April 2008
Volusia 360 April 2006 - January 2007
i/oTrak-Mammologix March 2005 - July 2006
Convergys November 2003 - February 2004
Thomas Beck and Zurcher June 2002 - June 2003
Education
Stetson University 2003 — 2007
BBA, Business Administration
Kristen Burnette Kristen Burnette's Convergys Experience June 2007 - August 2009
Job Administrative Assistant/Customer Service Representative; Bartender
Industry Human Resources
Experience
Midwest Industrial Concepts May 2014 - Present
Ferguson Brewing Company July 2010 - Present
Convergys June 2007 - August 2009
Home Decorators Collection May 2006 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Time Management, Organizational..., Data Entry, Employee Relations, Administration, Social Networking, Inventory Management, Data Analysis, Sales, Facebook, Policy, Administrative..., Retail, Hospitality, Human Resources, Leadership, Troubleshooting, Employee Training, Customer Satisfaction
Education
Saint Louis University 2012 — 2015
Bachelor of Arts (B.A.), Human Resource Management and Industrial and Organizational Psychology
St. Louis Community College 2009 — 2012
Associate of Arts (A.A.), General Studies, 3.8 GPA
McCluer High
McCluer High
Midwest Industrial Concepts May 2014 - Present
Ferguson Brewing Company July 2010 - Present
Convergys June 2007 - August 2009
Home Decorators Collection May 2006 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Time Management, Organizational..., Data Entry, Employee Relations, Administration, Social Networking, Inventory Management, Data Analysis, Sales, Facebook, Policy, Administrative..., Retail, Hospitality, Human Resources, Leadership, Troubleshooting, Employee Training, Customer Satisfaction
Education
Saint Louis University 2012 — 2015
Bachelor of Arts (B.A.), Human Resource Management and Industrial and Organizational Psychology
St. Louis Community College 2009 — 2012
Associate of Arts (A.A.), General Studies, 3.8 GPA
McCluer High
McCluer High
Jessica Tupper's Convergys Experience March 2014 - Present
Job North America Recruiting Manager/Talent Aqcuisition & Retention at Convergys
Industry Human Resources
Experience
Convergys March 2014 - Present
Stream 2011 - Present
Stream Global Services July 2011 - April 2012
National Grid September 2011 - February 2012
National Grid April 2009 - April 2011
Stream Global Services 2006 - 2009
Skills
Recruitment/Retention, Employee Relations, Employment Law, Talent Acquisition, Onboarding, Applicant Tracking..., Recruiting, Technical Recruiting, College Recruiting, Talent Management, Human Resources, PeopleSoft, Performance Management, Sourcing, Internet Recruiting, HRIS, Workforce Planning, Employee Benefits, Employee Engagement, Deferred Compensation, HR Policies, Screening, Employee Training, FMLA, Management, Process Improvement, Vendor Management, Taleo
Education
State University of New York Empire State College 2004 — 2008
Bachelor's Degree, Human Services Management
State University of New York Empire State College
Bachelor's degree
Convergys March 2014 - Present
Stream 2011 - Present
Stream Global Services July 2011 - April 2012
National Grid September 2011 - February 2012
National Grid April 2009 - April 2011
Stream Global Services 2006 - 2009
Skills
Recruitment/Retention, Employee Relations, Employment Law, Talent Acquisition, Onboarding, Applicant Tracking..., Recruiting, Technical Recruiting, College Recruiting, Talent Management, Human Resources, PeopleSoft, Performance Management, Sourcing, Internet Recruiting, HRIS, Workforce Planning, Employee Benefits, Employee Engagement, Deferred Compensation, HR Policies, Screening, Employee Training, FMLA, Management, Process Improvement, Vendor Management, Taleo
Education
State University of New York Empire State College 2004 — 2008
Bachelor's Degree, Human Services Management
State University of New York Empire State College
Bachelor's degree
Nick Helfrich Nick Helfrich's Convergys Experience October 2001 - June 2006
Job Estimator at Budnick Converting, Inc.
Industry Industrial Automation
Experience
Budnick Converting, Inc. June 2006 - Present
Convergys October 2001 - June 2006
Everest Connections August 2000 - April 2001
Skills
Wedding DJ, Serato Scratch Live, Pro Tools, AutoCAD, Microsoft Office, Epicor, Acid Pro, Audio Engineering, Adobe Audition, Data Conversion, Mechanical Engineering, Mechanical Desktop, Live Sound, Computer Repair, Computer Maintenance, Data Recovery, Audio Restoration, Guitarist, Video Editing, Adhesives, Adhesive Bonding, Salesforce Training, Customer Service..., Job Estimating, Purchasing, Manufacturing, Bill of Materials, Training, Baan, Sales, B2B, MC2, Management, Account Management, Sales Management, Negotiation, New Business Development, Product Development, Process Improvement, Marketing Strategy, Strategic Planning
Education
Lincoln Technical Institute-Indianapolis
Associate of Science (AS), Mechanical Drafting and Mechanical Drafting CAD/CADD
St. Louis Community College
Columbia High School
Budnick Converting, Inc. June 2006 - Present
Convergys October 2001 - June 2006
Everest Connections August 2000 - April 2001
Skills
Wedding DJ, Serato Scratch Live, Pro Tools, AutoCAD, Microsoft Office, Epicor, Acid Pro, Audio Engineering, Adobe Audition, Data Conversion, Mechanical Engineering, Mechanical Desktop, Live Sound, Computer Repair, Computer Maintenance, Data Recovery, Audio Restoration, Guitarist, Video Editing, Adhesives, Adhesive Bonding, Salesforce Training, Customer Service..., Job Estimating, Purchasing, Manufacturing, Bill of Materials, Training, Baan, Sales, B2B, MC2, Management, Account Management, Sales Management, Negotiation, New Business Development, Product Development, Process Improvement, Marketing Strategy, Strategic Planning
Education
Lincoln Technical Institute-Indianapolis
Associate of Science (AS), Mechanical Drafting and Mechanical Drafting CAD/CADD
St. Louis Community College
Columbia High School
William Hybben William Hybben's Convergys Experience July 2009 - August 2013
Job Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys July 2009 - August 2013
Convergys January 2008 - July 2009
Convergys August 2006 - January 2008
Convergys May 2003 - August 2006
Convergys November 2001 - May 2003
Convergys February 2001 - November 2001
Keane July 1998 - February 2001
Skills
BPO, Transition Management, Outsourcing, Call Centers, Service Delivery, Offshoring, Team Management, Contact Centers, Customer Satisfaction, Program Management
Education
University of Minnesota - Carlson School of Management 1986 — 1988
Master of Business Administration (MBA), Finance, General
St. Olaf College 1979 — 1983
Bachelor of Arts (BA), Biology, General
Convergys July 2009 - August 2013
Convergys January 2008 - July 2009
Convergys August 2006 - January 2008
Convergys May 2003 - August 2006
Convergys November 2001 - May 2003
Convergys February 2001 - November 2001
Keane July 1998 - February 2001
Skills
BPO, Transition Management, Outsourcing, Call Centers, Service Delivery, Offshoring, Team Management, Contact Centers, Customer Satisfaction, Program Management
Education
University of Minnesota - Carlson School of Management 1986 — 1988
Master of Business Administration (MBA), Finance, General
St. Olaf College 1979 — 1983
Bachelor of Arts (BA), Biology, General
mari olaughlin mari olaughlin's Convergys Experience June 2004 - Present
Job Associate Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2004 - Present
Convergys October 2002 - Present
Convergys October 2002 - Present
Convergys October 2002 - Present
Convergys July 2003 - May 2004
Problems Resolution Rep October 2002 - April 2003
Skills
Training Delivery, Training & Development, Training Skills, Advertising, Office Administration, Customer Relations, Customer Service, Curriculum Development, Proofreading, Typing, Call Center, Microsoft Office, PowerPoint, Data Entry, Escalation Management, Soft Skills, Troubleshooting, Testing, Team Leadership, Writing
Education
St. Louis Community College 1993 — 1995
Communications Arts, Public Relations and Advertising
Convergys June 2004 - Present
Convergys October 2002 - Present
Convergys October 2002 - Present
Convergys October 2002 - Present
Convergys July 2003 - May 2004
Problems Resolution Rep October 2002 - April 2003
Skills
Training Delivery, Training & Development, Training Skills, Advertising, Office Administration, Customer Relations, Customer Service, Curriculum Development, Proofreading, Typing, Call Center, Microsoft Office, PowerPoint, Data Entry, Escalation Management, Soft Skills, Troubleshooting, Testing, Team Leadership, Writing
Education
St. Louis Community College 1993 — 1995
Communications Arts, Public Relations and Advertising
Wade Baldwin Wade Baldwin's Convergys Experience January 2010 - August 2011
Job Manager, Networker Backup and Recovery at EMC
Industry Information Technology and Services
Experience
EMC August 2011 - Present
EMC August 2011 - Present
Convergys January 2010 - August 2011
Accelerated Payment Technologies, Inc. September 2010 - January 2011
Skills
Troubleshooting, Windows, Windows 7, Computer Hardware, Networking, Software Installation, Microsoft SQL Server, Cloud Computing, Hardware, Windows Server, Customer Service, Virtualization, Switches, SAN, TCP/IP, Programming, Technical Support, VMware, Operating Systems, Clariion, Visual Studio, A+ Certified, Microsoft Office, Active Directory, MySQL, Servers, Java, C#, Windows XP
Education
Stevens Henager College 2009 — 2012
BSA, Computer Science; Computer Programming
Stevens-Henager College 2009 — 2012
Bachelor of Science (B.S.), Computer Science
EMC August 2011 - Present
EMC August 2011 - Present
Convergys January 2010 - August 2011
Accelerated Payment Technologies, Inc. September 2010 - January 2011
Skills
Troubleshooting, Windows, Windows 7, Computer Hardware, Networking, Software Installation, Microsoft SQL Server, Cloud Computing, Hardware, Windows Server, Customer Service, Virtualization, Switches, SAN, TCP/IP, Programming, Technical Support, VMware, Operating Systems, Clariion, Visual Studio, A+ Certified, Microsoft Office, Active Directory, MySQL, Servers, Java, C#, Windows XP
Education
Stevens Henager College 2009 — 2012
BSA, Computer Science; Computer Programming
Stevens-Henager College 2009 — 2012
Bachelor of Science (B.S.), Computer Science
Carl DeCecchis Carl DeCecchis's Convergys Experience February 2014 - August 2014
Job Salesforce Administrator at WealthCounsel, LLC
Industry Information Technology and Services
Experience
WealthCounsel, LLC August 2015 - Present
GearsCRM August 2014 - August 2015
Convergys February 2014 - August 2014
Stream Global Services August 2013 - February 2014
Stream Global Services June 2013 - August 2013
Stream Global Services April 2013 - June 2013
Stream Global Services November 2011 - April 2013
Stream Global Services November 2009 - February 2010
Skills
Data Management, CRM, Operations Management, Customer Service, Customer Support, Communication Skills, Leadership Development, Call Center, Teamwork, Technical Support, Customer Satisfaction, Apex Data Loader, Salesforce.com..., Salesforce.com, Salesforce Administrator, Team Management, Salesforce.com..., Salesforce.com..., Force.com, Call Centers, Salesforce.com..., Cloud Computing, Customer Experience, Management, Business Analysis
Education
Copenhagen Central School
High School Diploma
SUNY Potsdam
WealthCounsel, LLC August 2015 - Present
GearsCRM August 2014 - August 2015
Convergys February 2014 - August 2014
Stream Global Services August 2013 - February 2014
Stream Global Services June 2013 - August 2013
Stream Global Services April 2013 - June 2013
Stream Global Services November 2011 - April 2013
Stream Global Services November 2009 - February 2010
Skills
Data Management, CRM, Operations Management, Customer Service, Customer Support, Communication Skills, Leadership Development, Call Center, Teamwork, Technical Support, Customer Satisfaction, Apex Data Loader, Salesforce.com..., Salesforce.com, Salesforce Administrator, Team Management, Salesforce.com..., Salesforce.com..., Force.com, Call Centers, Salesforce.com..., Cloud Computing, Customer Experience, Management, Business Analysis
Education
Copenhagen Central School
High School Diploma
SUNY Potsdam
Sherrod J. Tunstall Sherrod J. Tunstall's Convergys Experience October 2014 - October 2015
Job Blogger/Writer at Doin Me: Mind, Body and soul
Industry Entertainment
Experience
Doin Me: Mind, Body and soul January 2015 - Present
La Femme Fatale Publishing May 2013 - Present
Convergys October 2014 - October 2015
Staff Management SMX April 2014 - October 2014
McDonald's Corporation June 2005 - February 2014
The Journal Newspaper at Webster University August 2011 - May 2012
St. Louis American Newspaper September 2008 - December 2008
Scene newspaper August 2007 - December 2007
Skills
Journalism, Editing, Newspaper, Photography, Facebook, Writing, Critical Thinking, Entertainment Journalism, Customer Service, Restaurants, newspaper articles, African American..., causes in the African..., Interviewing, Digital Photography, Cooking, Writing profiles, Magazines, Online Reporting, Marketing, Social Media, Social Media Marketing, Communication, Communication Skills, Health, Food & Beverage, Warehousing, Publishing, Books, Book Reviews, Fiction Writing, Urban fiction, Literary Fiction, Creative Writing, Creative Writer, Press Releases, Twitter, Instagram, Mass Communication, Ebooks, reporting, Promotions, Postcards, book promoting, profile writing, Public Speaking, Public Relations, AP Style, Event Planning, Script-writing
Education
Webster University 2009 — 2012
B.A, Journalism
St. Louis Community College 2005 — 2009
A.A.S, Mass Communications- Print
Doin Me: Mind, Body and soul January 2015 - Present
La Femme Fatale Publishing May 2013 - Present
Convergys October 2014 - October 2015
Staff Management SMX April 2014 - October 2014
McDonald's Corporation June 2005 - February 2014
The Journal Newspaper at Webster University August 2011 - May 2012
St. Louis American Newspaper September 2008 - December 2008
Scene newspaper August 2007 - December 2007
Skills
Journalism, Editing, Newspaper, Photography, Facebook, Writing, Critical Thinking, Entertainment Journalism, Customer Service, Restaurants, newspaper articles, African American..., causes in the African..., Interviewing, Digital Photography, Cooking, Writing profiles, Magazines, Online Reporting, Marketing, Social Media, Social Media Marketing, Communication, Communication Skills, Health, Food & Beverage, Warehousing, Publishing, Books, Book Reviews, Fiction Writing, Urban fiction, Literary Fiction, Creative Writing, Creative Writer, Press Releases, Twitter, Instagram, Mass Communication, Ebooks, reporting, Promotions, Postcards, book promoting, profile writing, Public Speaking, Public Relations, AP Style, Event Planning, Script-writing
Education
Webster University 2009 — 2012
B.A, Journalism
St. Louis Community College 2005 — 2009
A.A.S, Mass Communications- Print
Crystal Wilson's Convergys Experience October 2008 - Present
Job Sr Talent Acquisition Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2008 - Present
Skills
Employee Engagement, Employee Relations, Leadership, Management, Onboarding, Performance Management, Recruiting, Screening, Talent Acquisition, Talent Management, Team Management, Technical Recruiting
Education
Stetson University 1994 — 1998
BBA, Business, Human Resources
Convergys October 2008 - Present
Skills
Employee Engagement, Employee Relations, Leadership, Management, Onboarding, Performance Management, Recruiting, Screening, Talent Acquisition, Talent Management, Team Management, Technical Recruiting
Education
Stetson University 1994 — 1998
BBA, Business, Human Resources
Joe Ancona's Convergys Experience 2000 - 2007
Job Sr. Isilon Specialist
Industry Information Technology and Services
Experience
EMC November 2010 - Present
Smith Micro Software 2007 - December 2010
SmithMicro Software Inc April 2008 - April 2009
Corda Technologies 2007 - 2007
Convergys 2000 - 2007
Skills
Product Requirements, Product Strategy, Product Management, Mobile Devices, Enterprise Software, SaaS, Cloud Computing, Telecommunications, Wireless, Data Center, Go-to-market Strategy, SDLC, Strategic Partnerships, Pre-sales, Mobile Applications, Requirements Analysis, Software Development, Cross-functional Team..., Program Management, EMC Storage, NAS, Professional Services, Virtualization, Integration, Storage, Disaster Recovery
Education
Stetson University 1998 — 2002
BBA, Computer and Information Systems Security/Information Assurance
EMC November 2010 - Present
Smith Micro Software 2007 - December 2010
SmithMicro Software Inc April 2008 - April 2009
Corda Technologies 2007 - 2007
Convergys 2000 - 2007
Skills
Product Requirements, Product Strategy, Product Management, Mobile Devices, Enterprise Software, SaaS, Cloud Computing, Telecommunications, Wireless, Data Center, Go-to-market Strategy, SDLC, Strategic Partnerships, Pre-sales, Mobile Applications, Requirements Analysis, Software Development, Cross-functional Team..., Program Management, EMC Storage, NAS, Professional Services, Virtualization, Integration, Storage, Disaster Recovery
Education
Stetson University 1998 — 2002
BBA, Computer and Information Systems Security/Information Assurance
Andrew Boehme's Convergys Experience June 2010 - November 2014
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2010 - November 2014
Great Homes of the Fox Valley, LLC October 2004 - June 2009
Select Homes, Inc January 2000 - September 2004
Skills
Negotiation, Business Analysis, Team Leadership, Sales, Budgets, Coaching, Analysis, Outsourcing, Operations Management, Vendor Management, Team Management, Process Improvement, Performance Management, CRM, Call Centers, Customer Satisfaction
Education
St. Norbert College 1982 — 1986
Bachelor of Business Administration (BBA), International Business
Convergys June 2010 - November 2014
Great Homes of the Fox Valley, LLC October 2004 - June 2009
Select Homes, Inc January 2000 - September 2004
Skills
Negotiation, Business Analysis, Team Leadership, Sales, Budgets, Coaching, Analysis, Outsourcing, Operations Management, Vendor Management, Team Management, Process Improvement, Performance Management, CRM, Call Centers, Customer Satisfaction
Education
St. Norbert College 1982 — 1986
Bachelor of Business Administration (BBA), International Business
Ryan Vareles's Convergys Experience May 2008 - September 2009
Job Logistics and Sales Support Specialist at Tyco
Industry Higher Education
Experience
Tyco June 2015 - Present
Andersen Material Handling August 2014 - February 2015
Point Blank Body Armor June 2013 - August 2013
Sprint Nextel November 2009 - October 2012
Convergys May 2008 - September 2009
Primus Telecommunications June 2007 - May 2008
Skills
Microsoft Excel, Microsoft Access, Microsoft Powerpoint, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Sales, Marketing, Leadership, Team Leadership
Education
St. Thomas University 2009 — 2014
Bachelor of Business Administration in Management (BBA), Marketing specialization (Minor: Communications)
Tyco June 2015 - Present
Andersen Material Handling August 2014 - February 2015
Point Blank Body Armor June 2013 - August 2013
Sprint Nextel November 2009 - October 2012
Convergys May 2008 - September 2009
Primus Telecommunications June 2007 - May 2008
Skills
Microsoft Excel, Microsoft Access, Microsoft Powerpoint, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Sales, Marketing, Leadership, Team Leadership
Education
St. Thomas University 2009 — 2014
Bachelor of Business Administration in Management (BBA), Marketing specialization (Minor: Communications)
Bryan Greaves's Convergys Experience June 2014 - November 2014
Job Graphic Designer
Industry Graphic Design
Experience
Convergys June 2014 - November 2014
Regence BlueCross BlueShield of Oregon 2011 - 2013
Skills
Photoshop, Adobe Creative Suite, Graphic Design, Illustrator, Customer Service, Outlook, Social Media, Customer Satisfaction, Flash, Dreamweaver, InDesign
Education
Stevens-Henager College 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Web Page, Digital/Multimedia and Information Resources Design
Stevens-Henager College 2014 — 2017
Graphic Design
Convergys June 2014 - November 2014
Regence BlueCross BlueShield of Oregon 2011 - 2013
Skills
Photoshop, Adobe Creative Suite, Graphic Design, Illustrator, Customer Service, Outlook, Social Media, Customer Satisfaction, Flash, Dreamweaver, InDesign
Education
Stevens-Henager College 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Web Page, Digital/Multimedia and Information Resources Design
Stevens-Henager College 2014 — 2017
Graphic Design
Jim Frillman Jim Frillman's Convergys Experience August 1998 - August 2001
Job Senior Manager, Learning and Development
Industry Financial Services
Experience
Global Payments Inc September 2001 - Present
Convergys August 1998 - August 2001
USS Boxer- US Navy February 1994 - February 1998
Skills
Call Center, Merchant Services, Performance Management, Onboarding, Training, Leadership, Management, Sales, Payments, Team Building, Sales Management, Process Improvement, Credit Cards
Education
Christian Brothers College High School- Clayton 1988 — 1992
High School
University of Missouri-Columbia 1992 — 1994
St. Louis Community College 1998 — 1999
Associate's Degree, Fine/Studio Arts, General
University of Missouri-Saint Louis 2000 — 2001
Secondary Education and Teaching
Global Payments Inc September 2001 - Present
Convergys August 1998 - August 2001
USS Boxer- US Navy February 1994 - February 1998
Skills
Call Center, Merchant Services, Performance Management, Onboarding, Training, Leadership, Management, Sales, Payments, Team Building, Sales Management, Process Improvement, Credit Cards
Education
Christian Brothers College High School- Clayton 1988 — 1992
High School
University of Missouri-Columbia 1992 — 1994
St. Louis Community College 1998 — 1999
Associate's Degree, Fine/Studio Arts, General
University of Missouri-Saint Louis 2000 — 2001
Secondary Education and Teaching
Gloria Roberts Gloria Roberts's Convergys Experience October 2013 - April 2014
Job System Admin
Industry Information Technology and Services
Experience
CollegeAmerica August 2014 - August 2015
Convergys October 2013 - April 2014
Teleperformance, USA April 2013 - October 2013
CenturyLink January 2013 - April 2013
Aerotek September 2012 - December 2012
Big Pee INC March 2010 - December 2011
Unlimited Wireless January 2009 - February 2011
Sprint January 2006 - December 2008
Skills
Active Directory, Microsoft Exchange, Leadership, Microsoft Excel, Adobe Creative Cloud, Customer Service, Computer Hardware, Networking, Time Management, Microsoft Office, Microsoft SQL Server, Dependable Team Player, Management, Computers, Typing, Conflict Resolution, HTML, CSS, Servers
Education
Stevens-Henager College 2014 — 2016
Computer and Information Systems Security
Stevens-Henager College-Murray 2013 — 2015
Computer and Information Systems Security/Information Assurance
CollegeAmerica August 2014 - August 2015
Convergys October 2013 - April 2014
Teleperformance, USA April 2013 - October 2013
CenturyLink January 2013 - April 2013
Aerotek September 2012 - December 2012
Big Pee INC March 2010 - December 2011
Unlimited Wireless January 2009 - February 2011
Sprint January 2006 - December 2008
Skills
Active Directory, Microsoft Exchange, Leadership, Microsoft Excel, Adobe Creative Cloud, Customer Service, Computer Hardware, Networking, Time Management, Microsoft Office, Microsoft SQL Server, Dependable Team Player, Management, Computers, Typing, Conflict Resolution, HTML, CSS, Servers
Education
Stevens-Henager College 2014 — 2016
Computer and Information Systems Security
Stevens-Henager College-Murray 2013 — 2015
Computer and Information Systems Security/Information Assurance
James Burrell James Burrell's Convergys Experience October 2012 - October 2013
Job Creative Director at Kake Multimedia
Industry Computer Games
Experience
Kake Multimedia August 2013 - Present
His Master's Dance Productions April 2007 - Present
Earthquake Dynamics August 2009 - Present
Convergys October 2012 - October 2013
RPM Visual Media August 2011 - September 2013
GenTech Digital Media & Training Center April 2011 - July 2012
Skills
Animation, Texturing, Character Animation, Game Design, Web Design, Video Games, Graphic Design, Graphics, 3D Modeling, After Effects, Video Editing, Flash, Maya, Motion Graphics, Storyboarding, Adobe Creative Suite, Zbrush, Layout, InDesign, Music Production, Book Design, Magazine Design, Web Development, Illustration, Advertising, 2D graphics, 3D rendering, Modeling, 3D, Art Direction, Cinema 4D, Computer Animation, ActionScript, Traditional Animation, Character Design, Magazine Ads, Flash Animation, Premiere, 3D Studio Max, Digital Illustration, JavaScript, Photoshop, Illustrator
Education
International Academy of Design & Technology 2006 — 2009
Bachelor of Fine Arts, Visual Communication Game Design
St. Louis Community College 2005 — 2006
Transfer, Graphic Design
Kake Multimedia August 2013 - Present
His Master's Dance Productions April 2007 - Present
Earthquake Dynamics August 2009 - Present
Convergys October 2012 - October 2013
RPM Visual Media August 2011 - September 2013
GenTech Digital Media & Training Center April 2011 - July 2012
Skills
Animation, Texturing, Character Animation, Game Design, Web Design, Video Games, Graphic Design, Graphics, 3D Modeling, After Effects, Video Editing, Flash, Maya, Motion Graphics, Storyboarding, Adobe Creative Suite, Zbrush, Layout, InDesign, Music Production, Book Design, Magazine Design, Web Development, Illustration, Advertising, 2D graphics, 3D rendering, Modeling, 3D, Art Direction, Cinema 4D, Computer Animation, ActionScript, Traditional Animation, Character Design, Magazine Ads, Flash Animation, Premiere, 3D Studio Max, Digital Illustration, JavaScript, Photoshop, Illustrator
Education
International Academy of Design & Technology 2006 — 2009
Bachelor of Fine Arts, Visual Communication Game Design
St. Louis Community College 2005 — 2006
Transfer, Graphic Design
Brian R Binz Brian R Binz's Convergys Experience November 2012 - June 2013
Job Licensed Sales Producer
Industry Insurance
Experience
Lou Fusz Allstate May 2015 - Present
Lou Fusz Chrysler Jeep Dodge Ram September 2013 - April 2015
Convergys November 2012 - June 2013
John Cleary Allstate Insurance Agency 2012 - 2012
The Home Depot 2011 - 2011
The Home Depot 2010 - 2011
The Home Depot 2008 - 2010
The Home Depot 2005 - 2008
Marshall Wireless April 2003 - April 2005
Six Flags March 1994 - June 2001
Skills
Customer Service, Security, Sales Management, Direct Sales, Inside Sales, Customer Relations, Microsoft Office, Money Handling, Phone Skills, Phone Sales, Answering Phones, Report Writing, Sales, Merchandising, Store Management, Retail, Inventory Control, Profit, Training, Pricing, Retail Sales, Microsoft Excel, Loss Prevention, Cashiering, Cash Register, Store Operations, Inventory, Shrinkage, Customer Experience, Cold Calling
Education
Southeast Missouri State University 1998 — 2002
Bachelor of Applied Science (B.A.Sc.), General Studies
St. Louis Community College 1991 — 1998
Associate of Arts (AA), Mass Communication/Media Studies
Clearwater Central Catholic 1987 — 1991
High School Diploma, College Prep
Lou Fusz Allstate May 2015 - Present
Lou Fusz Chrysler Jeep Dodge Ram September 2013 - April 2015
Convergys November 2012 - June 2013
John Cleary Allstate Insurance Agency 2012 - 2012
The Home Depot 2011 - 2011
The Home Depot 2010 - 2011
The Home Depot 2008 - 2010
The Home Depot 2005 - 2008
Marshall Wireless April 2003 - April 2005
Six Flags March 1994 - June 2001
Skills
Customer Service, Security, Sales Management, Direct Sales, Inside Sales, Customer Relations, Microsoft Office, Money Handling, Phone Skills, Phone Sales, Answering Phones, Report Writing, Sales, Merchandising, Store Management, Retail, Inventory Control, Profit, Training, Pricing, Retail Sales, Microsoft Excel, Loss Prevention, Cashiering, Cash Register, Store Operations, Inventory, Shrinkage, Customer Experience, Cold Calling
Education
Southeast Missouri State University 1998 — 2002
Bachelor of Applied Science (B.A.Sc.), General Studies
St. Louis Community College 1991 — 1998
Associate of Arts (AA), Mass Communication/Media Studies
Clearwater Central Catholic 1987 — 1991
High School Diploma, College Prep
Ben Iser's Convergys Experience June 2015 - Present
Job Associate Trainer at Convergys
Industry Professional Training & Coaching
Experience
Convergys June 2015 - Present
NovaSev 2010 - Present
Convergys December 2014 - June 2015
Convergys May 2014 - December 2014
Skills
XML, PHP, HTML, Java, Android, Software Development, jQuery, HTML + CSS, Photoshop, AJAX, jQuery Mobile, JSON, WordPress, Android Development, HTML5, Web Development, CSS, Microsoft Excel, ASP.NET, C#
Education
Stevens Henager 2009 — 2012
Bachelor's Computer Science, Computer Programming, 3.2
Stevens-Henager College 2009 — 2012
Bachelor's of Computer Science, Computer Science, 3.2
Convergys June 2015 - Present
NovaSev 2010 - Present
Convergys December 2014 - June 2015
Convergys May 2014 - December 2014
Skills
XML, PHP, HTML, Java, Android, Software Development, jQuery, HTML + CSS, Photoshop, AJAX, jQuery Mobile, JSON, WordPress, Android Development, HTML5, Web Development, CSS, Microsoft Excel, ASP.NET, C#
Education
Stevens Henager 2009 — 2012
Bachelor's Computer Science, Computer Programming, 3.2
Stevens-Henager College 2009 — 2012
Bachelor's of Computer Science, Computer Science, 3.2
Daniel Bondy Daniel Bondy's Convergys Experience March 2001 - February 2004
Job Digital Print Operator at Randstad
Industry Printing
Experience
Randstad December 2014 - Present
Xerox November 2004 - July 2014
CISP March 2004 - November 2004
Convergys March 2001 - February 2004
Skills
Training, Organizational..., Management, Technical Support, Process Improvement, Troubleshooting, Service Delivery, Printers, Vendor Management, Graphics, Web Design, Software Documentation, Team Leadership, System Administration, Call Centers, Active Directory, Account Management, Customer Service, Digital Printing, Marketing, Sales, Solution Selling, Team Building, Project Management, Leadership, Microsoft Office
Education
Stautzenberger College-Maumee 2003 — 2005
Associate's Degree, Webpage Design and Development
Randstad December 2014 - Present
Xerox November 2004 - July 2014
CISP March 2004 - November 2004
Convergys March 2001 - February 2004
Skills
Training, Organizational..., Management, Technical Support, Process Improvement, Troubleshooting, Service Delivery, Printers, Vendor Management, Graphics, Web Design, Software Documentation, Team Leadership, System Administration, Call Centers, Active Directory, Account Management, Customer Service, Digital Printing, Marketing, Sales, Solution Selling, Team Building, Project Management, Leadership, Microsoft Office
Education
Stautzenberger College-Maumee 2003 — 2005
Associate's Degree, Webpage Design and Development
Bryan Like's Convergys Experience 2012 - 2012
Job Agent of Change and Reconciliation
Industry Civic & Social Organization
Experience
State of Missouri March 2015 - Present
State of Missouri July 2013 - December 2014
BMO Harris Bank August 2012 - June 2013
Commerce Bank October 2009 - April 2012
Convergys 2012 - 2012
NAACP Youth & College May 2009 - May 2011
Academic Retention Services October 2008 - October 2009
Aeropostale Incorporated November 2007 - October 2009
Skills
Banking, Customer Service, Microsoft Office, Customer Relations, Event Planning, Public Speaking, Policy, Non-profits, Team Building, Mentoring, Time Management, Retail, Event Management, Public Relations, Coaching, Problem Solving, Supervisory Skills, Nonprofits, Psychology, Fundraising, Leadership, Management, Sales
Education
University of Missouri-Columbia 2008 — 2011
Bachelor, Psychology: Human Relations
University of Phoenix 2013 — 2014
Masters, Public Administration
St. Louis Community College
General Transfer Studies
State of Missouri March 2015 - Present
State of Missouri July 2013 - December 2014
BMO Harris Bank August 2012 - June 2013
Commerce Bank October 2009 - April 2012
Convergys 2012 - 2012
NAACP Youth & College May 2009 - May 2011
Academic Retention Services October 2008 - October 2009
Aeropostale Incorporated November 2007 - October 2009
Skills
Banking, Customer Service, Microsoft Office, Customer Relations, Event Planning, Public Speaking, Policy, Non-profits, Team Building, Mentoring, Time Management, Retail, Event Management, Public Relations, Coaching, Problem Solving, Supervisory Skills, Nonprofits, Psychology, Fundraising, Leadership, Management, Sales
Education
University of Missouri-Columbia 2008 — 2011
Bachelor, Psychology: Human Relations
University of Phoenix 2013 — 2014
Masters, Public Administration
St. Louis Community College
General Transfer Studies
Chandra Green, MBA, HRM Chandra Green, MBA, HRM's Convergys Experience May 2008 - June 2012
Job Regional Human Resources Manager
Industry Airlines/Aviation
Experience
Air Serv Corporation April 2015 - Present
Walgreens April 2013 - April 2015
Randstad USA January 2013 - February 2013
Randstad Technologies US October 2012 - January 2013
Convergys May 2008 - June 2012
Inner Peace Connections Mediation Services, LLC April 2003 - April 2008
Samaritan's Purse September 2007 - December 2007
AT&T 2000 - 2002
Robert Half International January 2000 - April 2000
Skills
Conflict Resolution, Employee Relations, Talent Management, Performance Management, HRIS, Change Management, Organizational..., Crisis Management, Onboarding, Recruiting, Talent Acquisition, Training, Program Management, Personnel Management, Human Resources, Strategy, Organizational..., Employee Benefits, Coaching, Employment Law, Leadership, Applicant Tracking..., Employee Engagement, Leadership Development, HR Consulting, Payroll, Policy, Succession Planning, Screening, HR Policies, Organizational Design, Technical Recruiting, Project Management, Management, Workforce Planning, Temporary Placement
Education
United States Sports Academy & Capella University 2008 — 2009
Doctoral, Sports Management & Organizational Management
Strayer University 2005 — 2007
MBA, Human Resource Management
Metropolitan State University of Denver 1995 — 1998
BA, Speech Communications
Air Serv Corporation April 2015 - Present
Walgreens April 2013 - April 2015
Randstad USA January 2013 - February 2013
Randstad Technologies US October 2012 - January 2013
Convergys May 2008 - June 2012
Inner Peace Connections Mediation Services, LLC April 2003 - April 2008
Samaritan's Purse September 2007 - December 2007
AT&T 2000 - 2002
Robert Half International January 2000 - April 2000
Skills
Conflict Resolution, Employee Relations, Talent Management, Performance Management, HRIS, Change Management, Organizational..., Crisis Management, Onboarding, Recruiting, Talent Acquisition, Training, Program Management, Personnel Management, Human Resources, Strategy, Organizational..., Employee Benefits, Coaching, Employment Law, Leadership, Applicant Tracking..., Employee Engagement, Leadership Development, HR Consulting, Payroll, Policy, Succession Planning, Screening, HR Policies, Organizational Design, Technical Recruiting, Project Management, Management, Workforce Planning, Temporary Placement
Education
United States Sports Academy & Capella University 2008 — 2009
Doctoral, Sports Management & Organizational Management
Strayer University 2005 — 2007
MBA, Human Resource Management
Metropolitan State University of Denver 1995 — 1998
BA, Speech Communications
Kenyatta Butler Kenyatta Butler's Convergys Experience July 2015 - Present
Job Remote Services Technician at support.com
Industry Information Technology and Services
Experience
Convergys July 2015 - Present
Support.com March 2014 - June 2015
Publix Super Markets November 2004 - October 2013
Advanced ChemDry June 2004 - October 2013
Armienti, Debellis & Whiten April 2003 - May 2004
Weber Lithography July 1989 - August 1992
Skills
Research, Public Speaking, Microsoft Office, Microsoft Word, Teaching, PowerPoint, Outlook, Microsoft Excel, Customer Service, Editing, Pizza, Ninja Skills
Education
Rasmussen College-New Port Richey 2013 — 2013
Management Information Systems, General
State University of New York College at Old Westbury 1992 — 1996
Convergys July 2015 - Present
Support.com March 2014 - June 2015
Publix Super Markets November 2004 - October 2013
Advanced ChemDry June 2004 - October 2013
Armienti, Debellis & Whiten April 2003 - May 2004
Weber Lithography July 1989 - August 1992
Skills
Research, Public Speaking, Microsoft Office, Microsoft Word, Teaching, PowerPoint, Outlook, Microsoft Excel, Customer Service, Editing, Pizza, Ninja Skills
Education
Rasmussen College-New Port Richey 2013 — 2013
Management Information Systems, General
State University of New York College at Old Westbury 1992 — 1996
Amy D'Angina Amy D'Angina's Convergys Experience February 2008 - February 2009
Job Resource Manager Senior at Black Knight Financial Services
Industry Professional Training & Coaching
Experience
Black Knight Financial Services April 2011 - Present
Lender Processing Services, Inc. (LPS) July 2010 - Present
Vistakon February 2010 - September 2010
Convergys February 2008 - February 2009
Convergys Corporation August 2007 - February 2008
Convergys Corporation October 2005 - July 2007
Convergys Corporation July 2004 - December 2005
Convergys Corporation July 2003 - July 2004
Convergys Corporation September 1989 - June 2003
Skills
MS Project, Project Management, Analysis, Leadership, Organizational..., Management, Process Improvement, Change Management, Human Resources, Call Center, Management Consulting, Program Management, Team Leadership, Call Centers, Strategy, Performance Management, Training, Outsourcing, Budgets, Business Analysis, Business Process..., Business Strategy, Coaching, E-Learning, Employee Benefits, Instructional Design, Integration, Leadership Development, Project Planning, Recruiting, Software Documentation, Strategic Planning, Talent Management, Team Building, Team Management, Employee Engagement, Employee Relations, Employee Training, Performance Consulting, Training Delivery
Education
State University of New York College at Oneonta 1976 — 1980
BA, Elementary and Early Secondary Education - Social Science
Black Knight Financial Services April 2011 - Present
Lender Processing Services, Inc. (LPS) July 2010 - Present
Vistakon February 2010 - September 2010
Convergys February 2008 - February 2009
Convergys Corporation August 2007 - February 2008
Convergys Corporation October 2005 - July 2007
Convergys Corporation July 2004 - December 2005
Convergys Corporation July 2003 - July 2004
Convergys Corporation September 1989 - June 2003
Skills
MS Project, Project Management, Analysis, Leadership, Organizational..., Management, Process Improvement, Change Management, Human Resources, Call Center, Management Consulting, Program Management, Team Leadership, Call Centers, Strategy, Performance Management, Training, Outsourcing, Budgets, Business Analysis, Business Process..., Business Strategy, Coaching, E-Learning, Employee Benefits, Instructional Design, Integration, Leadership Development, Project Planning, Recruiting, Software Documentation, Strategic Planning, Talent Management, Team Building, Team Management, Employee Engagement, Employee Relations, Employee Training, Performance Consulting, Training Delivery
Education
State University of New York College at Oneonta 1976 — 1980
BA, Elementary and Early Secondary Education - Social Science
Scott Strasser Scott Strasser's Convergys Experience October 2009 - December 2014
Job Independent Salesforce.com Consultant
Industry Outsourcing/Offshoring
Experience
Convergys October 2009 - December 2014
Dick's Neighborhood Market May 2007 - November 2008
St. Lawrence University September 2004 - May 2007
Skills
Self-motivated..., Easily Adaptable, Foreign Languages, Salesforce.com..., Salesforce.com..., Close Attention to..., Prompt, Always Punctual, Customer Satisfaction, Management, Customer Service, Technical Support, Call Centers, Customer Experience, Time Management, Salesforce.com, Data Entry, Leadership
Education
St. Lawrence University 2003 — 2007
Bachelor of Arts (B.A.), History
Lyme Central School 1990 — 2003
Advanced Regents Degree, Honors in Social Studies and Mathematics
Convergys October 2009 - December 2014
Dick's Neighborhood Market May 2007 - November 2008
St. Lawrence University September 2004 - May 2007
Skills
Self-motivated..., Easily Adaptable, Foreign Languages, Salesforce.com..., Salesforce.com..., Close Attention to..., Prompt, Always Punctual, Customer Satisfaction, Management, Customer Service, Technical Support, Call Centers, Customer Experience, Time Management, Salesforce.com, Data Entry, Leadership
Education
St. Lawrence University 2003 — 2007
Bachelor of Arts (B.A.), History
Lyme Central School 1990 — 2003
Advanced Regents Degree, Honors in Social Studies and Mathematics
Emanuel Bennett Emanuel Bennett's Convergys Experience July 2009 - July 2011
Job Benefits Center Representative at Aon Hewitt
Industry Human Resources
Experience
Aon Hewitt September 2012 - Present
Convergys July 2009 - July 2011
Spherion September 2008 - June 2009
Connextions April 2008 - September 2008
Convergys June 2003 - April 2008
Charlotte Mecklenburg Schools January 2003 - April 2003
WSNC-FM 90.5 January 2000 - May 2002
Skills
Call Center, Microsoft Office, Excel, Employee Relations, Instructional Design, Interviewing, Training & Development, Supervisory Skills, Group Presentations, Employee Training, Microsoft Excel, Recruiting, Training, Interviews, Customer Service, BPO, Vendor Management, Performance Management, Call Centers, Management, Operations Management, Workforce Management, Team Leadership, Employee Benefits, Public Speaking, Human Resources, Employee Engagement, Analysis, Software Documentation, Customer Satisfaction, Coaching
Education
Walden University 2011 — 2013
Master of Science (M.S.), Human Resources Management
Strayer University 2004 — 2006
MBA, Human Resources Mangement
Winston-Salem State University
BA, Mass Communications
High Point Central 1988 — 1991
Aon Hewitt September 2012 - Present
Convergys July 2009 - July 2011
Spherion September 2008 - June 2009
Connextions April 2008 - September 2008
Convergys June 2003 - April 2008
Charlotte Mecklenburg Schools January 2003 - April 2003
WSNC-FM 90.5 January 2000 - May 2002
Skills
Call Center, Microsoft Office, Excel, Employee Relations, Instructional Design, Interviewing, Training & Development, Supervisory Skills, Group Presentations, Employee Training, Microsoft Excel, Recruiting, Training, Interviews, Customer Service, BPO, Vendor Management, Performance Management, Call Centers, Management, Operations Management, Workforce Management, Team Leadership, Employee Benefits, Public Speaking, Human Resources, Employee Engagement, Analysis, Software Documentation, Customer Satisfaction, Coaching
Education
Walden University 2011 — 2013
Master of Science (M.S.), Human Resources Management
Strayer University 2004 — 2006
MBA, Human Resources Mangement
Winston-Salem State University
BA, Mass Communications
High Point Central 1988 — 1991
Cherethia Saulsberry Cherethia Saulsberry's Convergys Experience December 2010 - March 2012
Job Sales Specialist at JCPenney
Industry Professional Training & Coaching
Experience
JCPenney October 2014 - Present
Self-employed November 2013 - Present
3 One 4 Gallery April 2012 - November 2013
Convergys December 2010 - March 2012
Accor January 2010 - December 2010
Thompson Financial Services December 2008 - April 2010
Cheri Amore Salon February 1998 - May 2008
Skills
Persuasion, Goal Oriented, Time Management, Calming, Patience, Product Knowledge, Close Attention to..., Communication, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, High Level Of Accuracy, Data Entry, Call Centers, Surveying, Question Answering, Cashiering, Guest Service Management, Reservation, Management, Brand Management, Marketing Strategy, Promotions, Sales, Growth Strategies, Price Forecasting, Customer Analysis, Customer Experience...
Education
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 2.8 GPA
St. Louis Community College 2004 — 2008
Associate's degree, General Transfer Studies, 3.2
JCPenney October 2014 - Present
Self-employed November 2013 - Present
3 One 4 Gallery April 2012 - November 2013
Convergys December 2010 - March 2012
Accor January 2010 - December 2010
Thompson Financial Services December 2008 - April 2010
Cheri Amore Salon February 1998 - May 2008
Skills
Persuasion, Goal Oriented, Time Management, Calming, Patience, Product Knowledge, Close Attention to..., Communication, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, High Level Of Accuracy, Data Entry, Call Centers, Surveying, Question Answering, Cashiering, Guest Service Management, Reservation, Management, Brand Management, Marketing Strategy, Promotions, Sales, Growth Strategies, Price Forecasting, Customer Analysis, Customer Experience...
Education
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 2.8 GPA
St. Louis Community College 2004 — 2008
Associate's degree, General Transfer Studies, 3.2
Sarah (Anderson) Berner's Convergys Experience October 2011 - March 2012
Job Recent graduate of Stetson University in Voice and English
Industry Music
Experience
Volusia County Sheriff's Office March 2014 - Present
Volusia County Sheriff's Office October 2012 - March 2014
ABC Fine Wine & Spirits August 2012 - October 2012
Convergys October 2011 - March 2012
Stetson University May 2011 - July 2011
Stetson University February 2011 - May 2011
Stetson University August 2007 - May 2011
Stetson University October 2010 - February 2011
Stetson University August 2010 - November 2010
Anchor Health Centers May 2008 - August 2010
Skills
Stage Management, Vocal Performance, Secretarial, Filing, Phone Skills, Microsoft Office, NextGen, Centricity, Typing, Proofreading, Editing, Report Writing, Directing, Spanish, Foreign Languages, Pronunciation, Phonetics, Acting, Singing, Secretarial Skills, Piano, Social Networking, Theatre, Choral, Opera, Training, Music Education, Music History, Classical, Musical Theatre, Orchestral Music, Conducting, Vocal Coaching, Pianist
Education
Stetson University 2007 — 2012
Bachelor of Music, Voice, English
Gulf Coast High School 2003 — 2007
High School Diploma, Music, Drama, English, History
Volusia County Sheriff's Office March 2014 - Present
Volusia County Sheriff's Office October 2012 - March 2014
ABC Fine Wine & Spirits August 2012 - October 2012
Convergys October 2011 - March 2012
Stetson University May 2011 - July 2011
Stetson University February 2011 - May 2011
Stetson University August 2007 - May 2011
Stetson University October 2010 - February 2011
Stetson University August 2010 - November 2010
Anchor Health Centers May 2008 - August 2010
Skills
Stage Management, Vocal Performance, Secretarial, Filing, Phone Skills, Microsoft Office, NextGen, Centricity, Typing, Proofreading, Editing, Report Writing, Directing, Spanish, Foreign Languages, Pronunciation, Phonetics, Acting, Singing, Secretarial Skills, Piano, Social Networking, Theatre, Choral, Opera, Training, Music Education, Music History, Classical, Musical Theatre, Orchestral Music, Conducting, Vocal Coaching, Pianist
Education
Stetson University 2007 — 2012
Bachelor of Music, Voice, English
Gulf Coast High School 2003 — 2007
High School Diploma, Music, Drama, English, History
Jennifer Hoag Jennifer Hoag's Convergys Experience October 2011 - April 2013
Job Alarm Analyst at C4E Corp
Industry Telecommunications
Experience
C4E Corp August 2013 - Present
Convergys October 2011 - April 2013
Lowe's Home Improvement October 2009 - October 2011
Skills
Administrative..., Outlook, Microsoft Office, Customer Service, Microsoft Excel, Office Management, PowerPoint, Microsoft Word, Office Administration, Data Entry, Human Resources, Access, Customer Satisfaction, Leadership, Team Building, Time Management, Training
Education
State University of New York College of Agriculture and Technology at Morrisville 2006 — 2008
Associate's degree, Human Services, General
C4E Corp August 2013 - Present
Convergys October 2011 - April 2013
Lowe's Home Improvement October 2009 - October 2011
Skills
Administrative..., Outlook, Microsoft Office, Customer Service, Microsoft Excel, Office Management, PowerPoint, Microsoft Word, Office Administration, Data Entry, Human Resources, Access, Customer Satisfaction, Leadership, Team Building, Time Management, Training
Education
State University of New York College of Agriculture and Technology at Morrisville 2006 — 2008
Associate's degree, Human Services, General
Nicole Gaehle's Convergys Experience July 2009 - April 2013
Job Student at St. Louis Community College
Industry
Experience
Convergys July 2009 - April 2013
Shop and Save January 2009 - July 2009
Walmart June 2008 - September 2008
Skills
Customer Service, Computer Proficiency, Cash Register, Cash Handling Experience, Cash Balance, Merchandising, Loss Prevention, Stocking, Inventory Control, Sales, Pricing
Education
St. Louis Community College 2010 — 2014
Business Administration and Management, General
Rockwood Summit High School 1999 — 2003
Convergys July 2009 - April 2013
Shop and Save January 2009 - July 2009
Walmart June 2008 - September 2008
Skills
Customer Service, Computer Proficiency, Cash Register, Cash Handling Experience, Cash Balance, Merchandising, Loss Prevention, Stocking, Inventory Control, Sales, Pricing
Education
St. Louis Community College 2010 — 2014
Business Administration and Management, General
Rockwood Summit High School 1999 — 2003
Terry Westbrook Jr Terry Westbrook Jr's Convergys Experience October 2008 - March 2012
Job Faith Is Taking The First Step Even If U Cant See The Rest Of The Stairway.
Industry Consumer Services
Experience
Motor Club of America August 2013 - Present
US Bank March 2013 - November 2013
NARS June 2012 - February 2013
Aerotek March 2012 - June 2012
Convergys October 2008 - March 2012
Skills
Call Center, Contact Centers, Outsourcing, Customer Satisfaction, Technical Support, Catering, Music, Call Centers, Customer Experience
Education
Normandy High 2002 — 2006
Diploma, General Studies
St. Louis Community College
In Progress, General Studies
Motor Club of America August 2013 - Present
US Bank March 2013 - November 2013
NARS June 2012 - February 2013
Aerotek March 2012 - June 2012
Convergys October 2008 - March 2012
Skills
Call Center, Contact Centers, Outsourcing, Customer Satisfaction, Technical Support, Catering, Music, Call Centers, Customer Experience
Education
Normandy High 2002 — 2006
Diploma, General Studies
St. Louis Community College
In Progress, General Studies
Linda Ketter Linda Ketter's Convergys Experience 1998 - 2003
Job Ecommerce Store Owner
Industry Internet
Experience
HK Web April 2006 - Present
HK Web January 2006 - Present
Verizon Wireless April 2003 - January 2008
Verizon Wireless Call Center January 2003 - January 2006
Maritz/Convergys Call Center January 1996 - January 2003
Convergys 1998 - 2003
Coldwell Banker Gundaker January 2000 - January 2002
Coldwell Banker Gundaker 2000 - 2002
Maritz 1996 - 1998
Skills
CRM Software, Tools by Network..., Microsoft Office –..., Data Entry / 10-Key, PC and Mac Computer..., Knowledge of Medical..., Documentation Writing, Project Management and...
Education
St. Louis Community College
Associates of Art Degree
St. Louis Community College
HK Web April 2006 - Present
HK Web January 2006 - Present
Verizon Wireless April 2003 - January 2008
Verizon Wireless Call Center January 2003 - January 2006
Maritz/Convergys Call Center January 1996 - January 2003
Convergys 1998 - 2003
Coldwell Banker Gundaker January 2000 - January 2002
Coldwell Banker Gundaker 2000 - 2002
Maritz 1996 - 1998
Skills
CRM Software, Tools by Network..., Microsoft Office –..., Data Entry / 10-Key, PC and Mac Computer..., Knowledge of Medical..., Documentation Writing, Project Management and...
Education
St. Louis Community College
Associates of Art Degree
St. Louis Community College
DeLea Symonds DeLea Symonds's Convergys Experience May 2006 - April 2015
Job Data Quality Professional at CLIENTSFirst Consulting
Industry Computer Networking
Experience
CLIENTSFirst Consulting June 2014 - Present
Convergys May 2006 - April 2015
Stream Global Services November 2012 - January 2014
Stream Global Services December 2010 - November 2012
Stream Global Services February 2008 - August 2010
Skills
Salesforce.com, Technical Support, SFDC, CRM, Training, Call Centers, Quality Assurance, Management, Customer Service, Customer Satisfaction, Customer Experience, Team Management, Workforce Management, Troubleshooting, Outsourcing, Microsoft Office, Software Documentation, BPO, Process Improvement, Team Leadership, Performance Management, 201, 301 and 401..., Call Center, Research, Merging, Data Standards, Health Insurance, Life and Health...
Education
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
Associate of Arts and Sciences (AAS), Agricultural Business and Management
Landwirtschaft Schule Biberach, Germany 1987 — 1988
CLIENTSFirst Consulting June 2014 - Present
Convergys May 2006 - April 2015
Stream Global Services November 2012 - January 2014
Stream Global Services December 2010 - November 2012
Stream Global Services February 2008 - August 2010
Skills
Salesforce.com, Technical Support, SFDC, CRM, Training, Call Centers, Quality Assurance, Management, Customer Service, Customer Satisfaction, Customer Experience, Team Management, Workforce Management, Troubleshooting, Outsourcing, Microsoft Office, Software Documentation, BPO, Process Improvement, Team Leadership, Performance Management, 201, 301 and 401..., Call Center, Research, Merging, Data Standards, Health Insurance, Life and Health...
Education
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
Associate of Arts and Sciences (AAS), Agricultural Business and Management
Landwirtschaft Schule Biberach, Germany 1987 — 1988
Candace Petty Candace Petty's Convergys Experience March 2008 - May 2013
Job Sales Manager at Employee Staffing Group
Industry Consumer Services
Experience
Employee Staffing Group August 2014 - Present
Employee Staffing Group April 2013 - Present
Convergys March 2008 - May 2013
Skills
Customer Service, Management, Marketing, Strategic Planning, Sales Management, Sales, Coaching, Marketing Communications, Temporary Staffing, Staffing Services, Permanent Staffing, Recruitment Advertising
Education
St. Louis Community College 2003 — 2005
Associate’s Degree, Business Administration
University of Missouri-Saint Louis
Bachelor’s Degree, Business Administration and Management, General
Employee Staffing Group August 2014 - Present
Employee Staffing Group April 2013 - Present
Convergys March 2008 - May 2013
Skills
Customer Service, Management, Marketing, Strategic Planning, Sales Management, Sales, Coaching, Marketing Communications, Temporary Staffing, Staffing Services, Permanent Staffing, Recruitment Advertising
Education
St. Louis Community College 2003 — 2005
Associate’s Degree, Business Administration
University of Missouri-Saint Louis
Bachelor’s Degree, Business Administration and Management, General
John Trower John Trower's Convergys Experience March 2000 - Present
Job CSR at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2000 - Present
Convergys March 2000 - Present
MARITZ MARKETING RESEARCH September 1994 - April 2000
Kelly Services October 1992 - September 1994
G.E. Capital Mortgage October 1992 - July 1994
ADIA PERSONNEL SERVICES March 1992 - October 1992
Citi March 1992 - September 1992
National Supermarket Association January 1991 - March 1992
Skills
Call Center, Customer Service, Customer Satisfaction, Inbound, Outbound, Disc Jockey for KYMC in..., Freelance Articles for..., Escalation, Vendor Management, Inbound Marketing, Data Entry, Sales, Management, Troubleshooting
Education
St. Louis Community College 2000 — 2002
Assorted Graphic Design Classes, Graphic Design
St. Louis Community College 2000 — 2001
Graphic Design
University of Missouri-Columbia 1986 — 1990
Bachelor of Science (BS), Business Administration and Management, General, 3.0
University of Missouri-Columbia 1986 — 1990
B.S, Business Administration
Convergys March 2000 - Present
Convergys March 2000 - Present
MARITZ MARKETING RESEARCH September 1994 - April 2000
Kelly Services October 1992 - September 1994
G.E. Capital Mortgage October 1992 - July 1994
ADIA PERSONNEL SERVICES March 1992 - October 1992
Citi March 1992 - September 1992
National Supermarket Association January 1991 - March 1992
Skills
Call Center, Customer Service, Customer Satisfaction, Inbound, Outbound, Disc Jockey for KYMC in..., Freelance Articles for..., Escalation, Vendor Management, Inbound Marketing, Data Entry, Sales, Management, Troubleshooting
Education
St. Louis Community College 2000 — 2002
Assorted Graphic Design Classes, Graphic Design
St. Louis Community College 2000 — 2001
Graphic Design
University of Missouri-Columbia 1986 — 1990
Bachelor of Science (BS), Business Administration and Management, General, 3.0
University of Missouri-Columbia 1986 — 1990
B.S, Business Administration
Edward J Walter's Convergys Experience 1999 - 2006
Job Vice President, Technical Manager Systems Engineer
Industry Banking
Experience
Bank of America April 2006 - Present
Convergys 1999 - 2006
USAF 1994 - 1997
Skills
WebSphere Application..., Process Improvement, Turnaround Strategies, Production Systems, Middleware, Strategic Planning, Microsoft Office, Weblogic, Websphere, Conversions, Business Analysis, Process Engineering, Operations Management, Change Management, Documentation, Supervisory Skills, AIX, Turn Around Management, Solaris, Business Process..., Troubleshooting, Performance Tuning, Production Support, Management, IT Strategy, Disaster Recovery, Enterprise Architecture, Integration, Java Enterprise Edition, Requirements Analysis, SDLC, Security, Software Documentation, Testing, Unix, Vendor Management, WebSphere
Education
Strayer University (DE) 2004 — 2007
Master of Business Administration (MBA), 3.5
Strayer University 1999 — 2003
BS, Computer Information Systems
Bank of America April 2006 - Present
Convergys 1999 - 2006
USAF 1994 - 1997
Skills
WebSphere Application..., Process Improvement, Turnaround Strategies, Production Systems, Middleware, Strategic Planning, Microsoft Office, Weblogic, Websphere, Conversions, Business Analysis, Process Engineering, Operations Management, Change Management, Documentation, Supervisory Skills, AIX, Turn Around Management, Solaris, Business Process..., Troubleshooting, Performance Tuning, Production Support, Management, IT Strategy, Disaster Recovery, Enterprise Architecture, Integration, Java Enterprise Edition, Requirements Analysis, SDLC, Security, Software Documentation, Testing, Unix, Vendor Management, WebSphere
Education
Strayer University (DE) 2004 — 2007
Master of Business Administration (MBA), 3.5
Strayer University 1999 — 2003
BS, Computer Information Systems
Rebecca Bell, PHR, GPHR's Convergys Experience September 2002 - June 2003
Job
Industry Financial Services
Experience
JPMorgan Chase & Co. June 2006 - Present
Custom Manufacturing & Engineering June 2004 - June 2006
Custom Staffing, Inc (CSI) July 2003 - June 2004
Convergys September 2002 - June 2003
Education
University of South Florida 2007 — 2008
MBA
Stetson University 1998 — 2002
JPMorgan Chase & Co. June 2006 - Present
Custom Manufacturing & Engineering June 2004 - June 2006
Custom Staffing, Inc (CSI) July 2003 - June 2004
Convergys September 2002 - June 2003
Education
University of South Florida 2007 — 2008
MBA
Stetson University 1998 — 2002
Brent Kueper's Convergys Experience June 1991 - December 1991
Job Business Analysis / Project & IT Management
Industry Information Technology and Services
Experience
Great American Financial Resources August 2009 - Present
Sogeti January 1998 - August 2009
Price Waterhouse Coopers February 1992 - January 1998
Convergys June 1991 - December 1991
Skills
Requirements Management, Business Analysis, Business Process..., Project Management, Agile Methodologies, Business Process, Consulting, Requirements Gathering, Project Portfolio..., Requirements Analysis, IT Service Management, Leadership, IT Management, SDLC, Program Management, Systems Analysis, Enterprise Architecture, Project Planning, Business Intelligence, Management Consulting, Vendor Management, Quality Assurance, Process Improvement, Resource Management, IT Strategy, Management, PMO, Business Requirements, Integration, User Acceptance Testing, Visio, Software Development, Training, SQL, Finance, Software Project..., Risk Management, Data Warehousing, Change Management, Agile Project Management, Strategic Planning, Software Documentation, Scrum, MS Project, Insurance, Process Engineering, Cross-functional Team..., Solution Architecture, Testing
Education
St. Joseph's College (IN) 1987 — 1991
Bachelor's Degree, Computer Science, Honors
Carmel High School 1984 — 1987
Diploma, Honors
Great American Financial Resources August 2009 - Present
Sogeti January 1998 - August 2009
Price Waterhouse Coopers February 1992 - January 1998
Convergys June 1991 - December 1991
Skills
Requirements Management, Business Analysis, Business Process..., Project Management, Agile Methodologies, Business Process, Consulting, Requirements Gathering, Project Portfolio..., Requirements Analysis, IT Service Management, Leadership, IT Management, SDLC, Program Management, Systems Analysis, Enterprise Architecture, Project Planning, Business Intelligence, Management Consulting, Vendor Management, Quality Assurance, Process Improvement, Resource Management, IT Strategy, Management, PMO, Business Requirements, Integration, User Acceptance Testing, Visio, Software Development, Training, SQL, Finance, Software Project..., Risk Management, Data Warehousing, Change Management, Agile Project Management, Strategic Planning, Software Documentation, Scrum, MS Project, Insurance, Process Engineering, Cross-functional Team..., Solution Architecture, Testing
Education
St. Joseph's College (IN) 1987 — 1991
Bachelor's Degree, Computer Science, Honors
Carmel High School 1984 — 1987
Diploma, Honors
Sandhya Shenai's Convergys Experience August 2001 - August 2002
Job Business Manager at UC Health
Industry Hospital & Health Care
Experience
UC Health November 2013 - Present
TriHealth January 2012 - May 2013
TriHealth October 2004 - December 2011
Convergys August 2001 - August 2002
Lucent Technologies August 1997 - August 2001
Skills
Strategic Planning, Healthcare, Physician Relations, Hospitals, Project Management, Epic Systems, Healthcare Information..., Healthcare Management, EMR, Process Improvement, Business Development, Physicians, Healthcare Consulting, EHR
Education
John M Olin School of Business, Washington University in St Louis 1995 — 1997
Master of Business Administration (MBA)
Sydenham College, Mumbai University 1992 — 1994
Master of Management Studies, MMS
St. Xavier's College 1989 — 1992
Bachelor of Arts (BA), Economics, Management
UC Health November 2013 - Present
TriHealth January 2012 - May 2013
TriHealth October 2004 - December 2011
Convergys August 2001 - August 2002
Lucent Technologies August 1997 - August 2001
Skills
Strategic Planning, Healthcare, Physician Relations, Hospitals, Project Management, Epic Systems, Healthcare Information..., Healthcare Management, EMR, Process Improvement, Business Development, Physicians, Healthcare Consulting, EHR
Education
John M Olin School of Business, Washington University in St Louis 1995 — 1997
Master of Business Administration (MBA)
Sydenham College, Mumbai University 1992 — 1994
Master of Management Studies, MMS
St. Xavier's College 1989 — 1992
Bachelor of Arts (BA), Economics, Management
Henry Nathan Bingham's Convergys Experience March 2006 - June 2006
Job Mobile Test Technical Driver
Industry Telecommunications
Experience
Frontier Communications March 2015 - Present
Nielsen Inc July 2006 - December 2014
Nielsen July 2006 - December 2014
Convergys March 2006 - June 2006
TEKsystems August 2005 - March 2006
Apple One August 2005 - March 2006
Sento March 2004 - August 2005
Stevens Henager College 2001 - 2005
Chevron May 2001 - October 2003
Palladium Inc 2002 - 2002
Skills
Social Networking, Team Leadership, Team Building, Microsoft Excel, Microsoft Word, HTML, Telecommunications, Character Actor, Friendly Personality, Leadership, Databases, Technical Support, JavaScript, Mobile Devices, Programming, Analysis, Data Analysis, Customer Service, Troubleshooting, Java, Access, Microsoft Office, PowerPoint, Public Speaking, Testing, Networking, Windows, Communication, Management, Project Management
Education
2005 Stevens Henager College 2001 — 2005
Bachelors, Networking and Programming
Stevens-Henager College 2001 — 2005
Bachelor of Science (B.S.), Networking and Programing, 4.37
Spanish Fork High School 1990 — 1993
General Education, General Education
Frontier Communications March 2015 - Present
Nielsen Inc July 2006 - December 2014
Nielsen July 2006 - December 2014
Convergys March 2006 - June 2006
TEKsystems August 2005 - March 2006
Apple One August 2005 - March 2006
Sento March 2004 - August 2005
Stevens Henager College 2001 - 2005
Chevron May 2001 - October 2003
Palladium Inc 2002 - 2002
Skills
Social Networking, Team Leadership, Team Building, Microsoft Excel, Microsoft Word, HTML, Telecommunications, Character Actor, Friendly Personality, Leadership, Databases, Technical Support, JavaScript, Mobile Devices, Programming, Analysis, Data Analysis, Customer Service, Troubleshooting, Java, Access, Microsoft Office, PowerPoint, Public Speaking, Testing, Networking, Windows, Communication, Management, Project Management
Education
2005 Stevens Henager College 2001 — 2005
Bachelors, Networking and Programming
Stevens-Henager College 2001 — 2005
Bachelor of Science (B.S.), Networking and Programing, 4.37
Spanish Fork High School 1990 — 1993
General Education, General Education
Nathan Hancock's Convergys Experience January 2000 - July 2008
Job L2 Support Engineer at FireEye, Inc.
Industry Computer Networking
Experience
FireEye, Inc. May 2014 - Present
SolarWinds December 2013 - May 2014
LANDesk Software August 2011 - August 2013
Cymphonix August 2008 - August 2011
Convergys January 2000 - July 2008
Skills
SaaS, Network Design, Enterprise Software, Troubleshooting, Linux, Cloud Computing, Virtualization, SQL, LANDesk, MySQL, Microsoft Office, Android, iOS, Cisco Networking, PostgreSQL, System Deployment, Windows, Technical Support, Computer Hardware, Security, TCP/IP
Education
University of Phoenix / Fort Jones University 2005 — 2007
Bachelor's Degree, Business Management
Stevens Henager College 1998 — 2000
Associate's degree, Network Administration, 4.0
Payson High School
FireEye, Inc. May 2014 - Present
SolarWinds December 2013 - May 2014
LANDesk Software August 2011 - August 2013
Cymphonix August 2008 - August 2011
Convergys January 2000 - July 2008
Skills
SaaS, Network Design, Enterprise Software, Troubleshooting, Linux, Cloud Computing, Virtualization, SQL, LANDesk, MySQL, Microsoft Office, Android, iOS, Cisco Networking, PostgreSQL, System Deployment, Windows, Technical Support, Computer Hardware, Security, TCP/IP
Education
University of Phoenix / Fort Jones University 2005 — 2007
Bachelor's Degree, Business Management
Stevens Henager College 1998 — 2000
Associate's degree, Network Administration, 4.0
Payson High School
Israel Tilk's Convergys Experience Lead AnalystLuxottica Group2012 - 2013
Job Sr. Analyst Systems at Convergys
Industry Computer Software
Experience
Convergys Lead AnalystLuxottica Group2012 - 2013
Luxottica Group 2012 - 2013
Education
St. Joseph's College (IN) 1996 — 2000
Convergys Lead AnalystLuxottica Group2012 - 2013
Luxottica Group 2012 - 2013
Education
St. Joseph's College (IN) 1996 — 2000
Bryan Brewster's Convergys Experience May 2001 - June 2006
Job NOC Analyst at RSystems
Industry Computer Networking
Experience
R Systems June 2013 - Present
Hydro Engineering December 2008 - July 2012
Unisys September 2008 - December 2008
In2M Corporation June 2006 - March 2008
Convergys May 2001 - June 2006
Skills
Analytics, Linux, Firewalls, DNS, Windows, Switches, SharePoint, Routers, DHCP, Technical Support, PHP, JavaScript, CSS, MySQL, LAMP, HTML, Bash, Apache, Sendmail, Dovecott, Network Administration, Shell Scripting, SQL, Red Hat Linux, Software Development, Help Desk Support, PostgreSQL, Databases, XML, Printers, Web Development, Google Analytics, SEO, Nagios, Troubleshooting, Programming, SaaS, Management, VMware, Networking, Virtualization, Security, OS X, Perl, Microsoft SQL Server
Education
Stevens-Henager College 2006 — 2008
Bachelor of Science (B.S.), Computer Science, 3.31
R Systems June 2013 - Present
Hydro Engineering December 2008 - July 2012
Unisys September 2008 - December 2008
In2M Corporation June 2006 - March 2008
Convergys May 2001 - June 2006
Skills
Analytics, Linux, Firewalls, DNS, Windows, Switches, SharePoint, Routers, DHCP, Technical Support, PHP, JavaScript, CSS, MySQL, LAMP, HTML, Bash, Apache, Sendmail, Dovecott, Network Administration, Shell Scripting, SQL, Red Hat Linux, Software Development, Help Desk Support, PostgreSQL, Databases, XML, Printers, Web Development, Google Analytics, SEO, Nagios, Troubleshooting, Programming, SaaS, Management, VMware, Networking, Virtualization, Security, OS X, Perl, Microsoft SQL Server
Education
Stevens-Henager College 2006 — 2008
Bachelor of Science (B.S.), Computer Science, 3.31
Rachelle Ramsey's Convergys Experience February 2006 - April 2008
Job Manager, Business Operations at Acosta Sales & Marketing
Industry Consumer Goods
Experience
Acosta Sales & Marketing May 2013 - Present
Acosta Sales & Marketing April 2012 - May 2013
Citizens Property Insurance April 2008 - February 2010
Convergys February 2006 - April 2008
Acosta Sales & Marketing July 2004 - August 2005
Skills
Business Analysis, Business Process, Business Process..., Process Improvement, Requirements Analysis, SDLC, Data Analysis, Call Center, Project Management, Program Management, Disaster Recovery, Analysis, Sla, Six Sigma, Customer Satisfaction, Cross-functional Team..., Management, Outsourcing, SharePoint, Team Leadership, Call Centers, Visio, Software Documentation, ITIL, Operations Management, User Acceptance Testing, System Testing
Education
Stetson University 1998 — 2002
Bachelor of Science (B.S.), Molecular Biology
Acosta Sales & Marketing May 2013 - Present
Acosta Sales & Marketing April 2012 - May 2013
Citizens Property Insurance April 2008 - February 2010
Convergys February 2006 - April 2008
Acosta Sales & Marketing July 2004 - August 2005
Skills
Business Analysis, Business Process, Business Process..., Process Improvement, Requirements Analysis, SDLC, Data Analysis, Call Center, Project Management, Program Management, Disaster Recovery, Analysis, Sla, Six Sigma, Customer Satisfaction, Cross-functional Team..., Management, Outsourcing, SharePoint, Team Leadership, Call Centers, Visio, Software Documentation, ITIL, Operations Management, User Acceptance Testing, System Testing
Education
Stetson University 1998 — 2002
Bachelor of Science (B.S.), Molecular Biology
Brittany (Hall) Bruns's Convergys Experience March 2008 - September 2014
Job Helpdesk Technician at Zymphony Technology Solutions
Industry Computer Hardware
Experience
Zymphony Technology Solutions September 2014 - Present
Convergys March 2008 - September 2014
Lowe's Home Improvement June 2007 - March 2008
2005-2007 January 2005 - December 2007
2005- 2007 January 2005 - August 2007
Skills
Technical Support, Call Center, Customer Service, Data Entry, Microsoft Office, Inventory Management, Data Analysis, CRM, Training, Process Improvement, Team Leadership, Sales, Call Centers, XP, Windows 7, Help Desk Support, Computer Hardware, Troubleshooting, Windows, Customer Satisfaction, Operating Systems, Active Directory, Printers, Microsoft Exchange, A Certified, Access, Hardware, Hardware Support, Laptops, Leadership, Software Installation, Windows XP, Software Documentation, Networking, System Administration
Education
February 2008 University of Phoenix- Online Campus 2007 — 2008
Master's, Secondary
State University of New York College at Oneonta 2004 — 2008
Bachelor's, Mathematics
Zymphony Technology Solutions September 2014 - Present
Convergys March 2008 - September 2014
Lowe's Home Improvement June 2007 - March 2008
2005-2007 January 2005 - December 2007
2005- 2007 January 2005 - August 2007
Skills
Technical Support, Call Center, Customer Service, Data Entry, Microsoft Office, Inventory Management, Data Analysis, CRM, Training, Process Improvement, Team Leadership, Sales, Call Centers, XP, Windows 7, Help Desk Support, Computer Hardware, Troubleshooting, Windows, Customer Satisfaction, Operating Systems, Active Directory, Printers, Microsoft Exchange, A Certified, Access, Hardware, Hardware Support, Laptops, Leadership, Software Installation, Windows XP, Software Documentation, Networking, System Administration
Education
February 2008 University of Phoenix- Online Campus 2007 — 2008
Master's, Secondary
State University of New York College at Oneonta 2004 — 2008
Bachelor's, Mathematics
Barbie Pedregon's Convergys Experience October 1994 - January 2009
Job CSR
Industry Telecommunications
Experience
AT&T Mobility October 2009 - December 2011
Convergys October 1994 - January 2009
Arrow Electronics 1992 - 1993
Unisys 1990 - 1992
Texas Instruments 1981 - 1986
Skills
Call Centers, Analysis, Quality Assurance, Customer Service
Education
Stephen F. Austin State University 1977 — 1980
BBA, Accounting
AT&T Mobility October 2009 - December 2011
Convergys October 1994 - January 2009
Arrow Electronics 1992 - 1993
Unisys 1990 - 1992
Texas Instruments 1981 - 1986
Skills
Call Centers, Analysis, Quality Assurance, Customer Service
Education
Stephen F. Austin State University 1977 — 1980
BBA, Accounting
Scott Flemming's Convergys Experience
Job Site Leader at Convergys
Industry Consumer Services
Experience
Convergys
Skills
Leadership, BPO, Outsourcing, Customer Experience, Management, Call Center Development, Call Center, Workforce Management, Customer Satisfaction, Call Centers, Customer Service, Key Performance..., Technical Support, Contact Centers, Training, Project Planning, Operations Management, Performance Management, Sla, Team Leadership, Service Delivery, Offshoring, Vendor Management, Transition Management, Process Improvement, Employee Relations, SLA
Education
St. Olaf College 1981 — 1985
B.A., Biology
Convergys
Skills
Leadership, BPO, Outsourcing, Customer Experience, Management, Call Center Development, Call Center, Workforce Management, Customer Satisfaction, Call Centers, Customer Service, Key Performance..., Technical Support, Contact Centers, Training, Project Planning, Operations Management, Performance Management, Sla, Team Leadership, Service Delivery, Offshoring, Vendor Management, Transition Management, Process Improvement, Employee Relations, SLA
Education
St. Olaf College 1981 — 1985
B.A., Biology
Mike O. Jones's Convergys Experience 1999 - 2001
Job Programmer & Analyst looking for work
Industry Information Technology and Services
Experience
KRS Executive Search March 2011 - January 2012
Shell Trading October 2009 - March 2011
Chemject 2009 - 2010
CEVA Logistics July 2003 - March 2009
Eagle Global Logistics July 2003 - December 2004
Eagle Global Logistics 2003 - 2004
Seitel Data 2001 - 2003
Convergys 1999 - 2001
Verizon 1998 - 1999
Education
Stephen F. Austin State University 1993 — 1994
Klein Forest High School 1989 — 1993
KRS Executive Search March 2011 - January 2012
Shell Trading October 2009 - March 2011
Chemject 2009 - 2010
CEVA Logistics July 2003 - March 2009
Eagle Global Logistics July 2003 - December 2004
Eagle Global Logistics 2003 - 2004
Seitel Data 2001 - 2003
Convergys 1999 - 2001
Verizon 1998 - 1999
Education
Stephen F. Austin State University 1993 — 1994
Klein Forest High School 1989 — 1993
Michelle Breen-Huntley's Convergys Experience 1999 - 2005
Job Business Analyst & Project Manager
Industry Information Technology and Services
Experience
Department of Internal Services August 2012 - Present
NTT Data 2008 - August 2012
Keane 2005 - 2008
Convergys 1999 - 2005
Skills
Problem Solving, Coordination, Administration, Planning, Research, Project Planning, Business Analysis, Change Management, Project Management, Testing, System Administration, Management, Vendor Management, SDLC, Software Documentation, Analysis, Requirements Analysis, Leadership, Program Management
Education
McMaster University 2013 — 2015
Certificate of Business Analysis, Business Analysis
ITI - Information Technology Institute 1998 — 1999
AIT, Information Technology
St. Francis Xavier University 1995 — 1997
BEd, Education
St. Francis Xavier University 1991 — 1994
BA, Sociology
Department of Internal Services August 2012 - Present
NTT Data 2008 - August 2012
Keane 2005 - 2008
Convergys 1999 - 2005
Skills
Problem Solving, Coordination, Administration, Planning, Research, Project Planning, Business Analysis, Change Management, Project Management, Testing, System Administration, Management, Vendor Management, SDLC, Software Documentation, Analysis, Requirements Analysis, Leadership, Program Management
Education
McMaster University 2013 — 2015
Certificate of Business Analysis, Business Analysis
ITI - Information Technology Institute 1998 — 1999
AIT, Information Technology
St. Francis Xavier University 1995 — 1997
BEd, Education
St. Francis Xavier University 1991 — 1994
BA, Sociology
Joseph Krabbe's Convergys Experience January 2001 - November 2004
Job Building Inspections 2 and Construction consulting
Industry Government Administration
Experience
Corner Stone Building Inspection and Construction consulting January 2010 - Present
City of Ferguson January 2004 - April 2014
Convergys January 2001 - November 2004
Skills
Customer Service, Training, Operations Management, Supervisory Skills, Process Scheduler, Policy, Emergency Management, Residential Homes, Project Planning, Human Resources, Quality Assurance, Contract Management, Government, Budgets, Strategic Planning, Team Building, Contract Negotiation, Time Management, Program Management, Leadership, Coaching, Public Speaking, Construction, Leadership Development, Management, Team Leadership
Education
St. Louis Community College 2002 — 2004
Building code Enforcement Technology, Building Inspection, 3.4
Corner Stone Building Inspection and Construction consulting January 2010 - Present
City of Ferguson January 2004 - April 2014
Convergys January 2001 - November 2004
Skills
Customer Service, Training, Operations Management, Supervisory Skills, Process Scheduler, Policy, Emergency Management, Residential Homes, Project Planning, Human Resources, Quality Assurance, Contract Management, Government, Budgets, Strategic Planning, Team Building, Contract Negotiation, Time Management, Program Management, Leadership, Coaching, Public Speaking, Construction, Leadership Development, Management, Team Leadership
Education
St. Louis Community College 2002 — 2004
Building code Enforcement Technology, Building Inspection, 3.4
Seema Anthony's Convergys Experience June 2006 - May 2008
Job Learning and Development Professional at CIBC
Industry Professional Training & Coaching
Experience
CIBC September 2012 - Present
Convergys India Services April 2011 - March 2012
Arctern Consulting August 2009 - July 2011
Convergys June 2006 - May 2008
AXA Corporate Solutions 2006 - 2007
Convergys 2004 - 2006
Skills
Performance Management, Training Delivery, Soft Skills, Team Management, Communication Training, Employee Engagement, Training
Education
Canadian Society for Training and Development (CSTD)
Certified Training and Development Professional (CTDP)
St. Xavier's College
Bachelor of Education (B.Ed.)
Calcutta University
Master of Education (M.Ed.)
Loreto College
Bachelor of Arts (B.A.)
CIBC September 2012 - Present
Convergys India Services April 2011 - March 2012
Arctern Consulting August 2009 - July 2011
Convergys June 2006 - May 2008
AXA Corporate Solutions 2006 - 2007
Convergys 2004 - 2006
Skills
Performance Management, Training Delivery, Soft Skills, Team Management, Communication Training, Employee Engagement, Training
Education
Canadian Society for Training and Development (CSTD)
Certified Training and Development Professional (CTDP)
St. Xavier's College
Bachelor of Education (B.Ed.)
Calcutta University
Master of Education (M.Ed.)
Loreto College
Bachelor of Arts (B.A.)
Kold Red's Convergys Experience April 2007 - Present
Job CAE at Convergys
Industry Music
Experience
Convergys April 2007 - Present
Red Sektor Ent. August 2002 - Present
General Credit Forms, Inc July 2003 - February 2007
Education
St. Louis Community College
Convergys April 2007 - Present
Red Sektor Ent. August 2002 - Present
General Credit Forms, Inc July 2003 - February 2007
Education
St. Louis Community College
Jeremy Matlock's Convergys Experience May 2011 - September 2013
Job Banker II at US Bank
Industry Telecommunications
Experience
US Bank May 2015 - Present
National Systems Consulting / Bank of America September 2013 - December 2013
Convergys May 2011 - September 2013
Charter Communications September 2010 - April 2011
GC Services August 2009 - September 2010
Skills
Technical Support, Telecommunications
Education
St. Louis Community College 2006 — 2008
Associate's degree, General Studies, 3.2
US Bank May 2015 - Present
National Systems Consulting / Bank of America September 2013 - December 2013
Convergys May 2011 - September 2013
Charter Communications September 2010 - April 2011
GC Services August 2009 - September 2010
Skills
Technical Support, Telecommunications
Education
St. Louis Community College 2006 — 2008
Associate's degree, General Studies, 3.2
Geri Jernigans's Convergys Experience May 2011 - Present
Job Tech Support for Comcast at Convergys
Industry Consumer Services
Experience
Convergys May 2011 - Present
K Taylor & Associates October 2001 - February 2011
Edwards Jones Dome (America's Center) September 1995 - January 2001
Skills
Computer Hardware, Computers, Computer Software..., Solid computer skills, computer soft ware, Microsoft Office, Microsoft Word, Outlook, Mental Health Counseling, human services, Typing, Hospitality, Dishwashing, Google Docs, Call Centers, Customer Service, Google Calendar, asana, Windows XP Pro, Windows 7, Android, Smartphones, Filing, Fax, Data Entry, Phone Etiquette
Education
St. Louis Community College 2010 — 2014
Have not obtained Associates., Human Services, General
Sumner High School Saint 1989 — 1991
Diploma, General Diploma
Convergys May 2011 - Present
K Taylor & Associates October 2001 - February 2011
Edwards Jones Dome (America's Center) September 1995 - January 2001
Skills
Computer Hardware, Computers, Computer Software..., Solid computer skills, computer soft ware, Microsoft Office, Microsoft Word, Outlook, Mental Health Counseling, human services, Typing, Hospitality, Dishwashing, Google Docs, Call Centers, Customer Service, Google Calendar, asana, Windows XP Pro, Windows 7, Android, Smartphones, Filing, Fax, Data Entry, Phone Etiquette
Education
St. Louis Community College 2010 — 2014
Have not obtained Associates., Human Services, General
Sumner High School Saint 1989 — 1991
Diploma, General Diploma
Gary Lowe (glowe56@gmail.com)'s Convergys Experience March 2006 - February 2010
Job Director of Sales NetAuthority
Industry Computer Software
Experience
NetAuthority June 2012 - Present
HID Global Corporation April 2010 - May 2012
Convergys March 2006 - February 2010
IronPort Systems January 2003 - December 2005
Entrust February 2001 - December 2003
SAP January 1997 - November 2000
Edify January 1993 - December 1997
Tandem January 1985 - December 1992
Skills
Enterprise Software, Professional Services, Solution Selling, Business Development, Business Intelligence, Consulting, New Business Development, Leadership, Sales, Telecommunications, Contract Negotiation, SaaS, Strategic Planning, Cloud Computing, Lead Generation, Software Industry, Start-ups, Salesforce.com, Strategic Partnerships, Business Alliances, Sales Enablement, Call Centers, Voice & Data Convergence
Education
State University of New York College at Geneseo
BA, Communications
NetAuthority June 2012 - Present
HID Global Corporation April 2010 - May 2012
Convergys March 2006 - February 2010
IronPort Systems January 2003 - December 2005
Entrust February 2001 - December 2003
SAP January 1997 - November 2000
Edify January 1993 - December 1997
Tandem January 1985 - December 1992
Skills
Enterprise Software, Professional Services, Solution Selling, Business Development, Business Intelligence, Consulting, New Business Development, Leadership, Sales, Telecommunications, Contract Negotiation, SaaS, Strategic Planning, Cloud Computing, Lead Generation, Software Industry, Start-ups, Salesforce.com, Strategic Partnerships, Business Alliances, Sales Enablement, Call Centers, Voice & Data Convergence
Education
State University of New York College at Geneseo
BA, Communications
Rochelle (Shellie) Rosenkoetter's Convergys Experience July 2013 - October 2014
Job Office Manager | Technical & Administrative Support | Event Coordinator
Industry Information Technology and Services
Experience
Convergys July 2013 - October 2014
Datafax of St Louis 1999 - 2012
Barracuda Events 2008 - 2011
BXI Mid-America 1998 - 1999
Rockwood School District 1997 - 1998
Rockwood School District 1996 - 1996
Skills
Customer Service, Customer Support, Technical Support, Creative Problem Solving, Soft Skills, Social Media, Event Planning, Social Networking, Microsoft Office 2007, Professional Phone..., Database Design, Database Admin, Event Management, Database Management, Creative Writing, PowerPoint, Microsoft Publisher, Outlook, Outlook Express, Microsoft Office, Windows 7, Desktop Publishing, Office Management, Direct Marketing, Direct Mail, Microsoft Word, XP, Blogging, Windows XP Professional, Microsoft Excel, Word, Access, Excel, Microsoft Windows 98, Postalsoft Desktop..., Tech Savvy, Multitasker, Phone Etiquette, Digital Photography, Computer Maintenance, LAN, Postal Regulations, Graphic Design, Logo Design, Logo Development, HTML, BBC, First Aid, Strategic Planning, Public Speaking
Education
St. Louis Community College 1993 — 1995
Fine & Commercial Art, Business Communications
St. Charles Community College 1989 — 1991
Fine & Commercial Art, Elementary Education
Central Visual & Performing Arts 1986 — 1988
Visual Arts
Convergys July 2013 - October 2014
Datafax of St Louis 1999 - 2012
Barracuda Events 2008 - 2011
BXI Mid-America 1998 - 1999
Rockwood School District 1997 - 1998
Rockwood School District 1996 - 1996
Skills
Customer Service, Customer Support, Technical Support, Creative Problem Solving, Soft Skills, Social Media, Event Planning, Social Networking, Microsoft Office 2007, Professional Phone..., Database Design, Database Admin, Event Management, Database Management, Creative Writing, PowerPoint, Microsoft Publisher, Outlook, Outlook Express, Microsoft Office, Windows 7, Desktop Publishing, Office Management, Direct Marketing, Direct Mail, Microsoft Word, XP, Blogging, Windows XP Professional, Microsoft Excel, Word, Access, Excel, Microsoft Windows 98, Postalsoft Desktop..., Tech Savvy, Multitasker, Phone Etiquette, Digital Photography, Computer Maintenance, LAN, Postal Regulations, Graphic Design, Logo Design, Logo Development, HTML, BBC, First Aid, Strategic Planning, Public Speaking
Education
St. Louis Community College 1993 — 1995
Fine & Commercial Art, Business Communications
St. Charles Community College 1989 — 1991
Fine & Commercial Art, Elementary Education
Central Visual & Performing Arts 1986 — 1988
Visual Arts
Erika Crawford's Convergys Experience 2008 - 2010
Job Computer Hardware Professional
Industry
Experience
Convergys Canada Ottawa location October 2008 - April 2010
Convergys 2008 - 2010
Techs Sur Place inc. May 2002 - November 2007
hp July 2002 - January 2005
Internet E-commerce.com Montreal, Quebec June 2001 - January 2002
ADT Security Services March 2001 - December 2001
Information Bank of Canada Montreal, Quebec April 1998 - June 2000
Education
St. Thomas University (CA) 1994 — 1995
psychology
Convergys Canada Ottawa location October 2008 - April 2010
Convergys 2008 - 2010
Techs Sur Place inc. May 2002 - November 2007
hp July 2002 - January 2005
Internet E-commerce.com Montreal, Quebec June 2001 - January 2002
ADT Security Services March 2001 - December 2001
Information Bank of Canada Montreal, Quebec April 1998 - June 2000
Education
St. Thomas University (CA) 1994 — 1995
psychology
Hayley Carpenter's Convergys Experience June 2013 - Present
Job Assistance Queue/Supervisor at Convergys
Industry International Affairs
Experience
Convergys June 2013 - Present
Mohawk Valley Resource Center for Refugees June 2009 - August 2011
Herkimer BOCES June 2008 - August 2011
Newport Magnetics, Inc. September 2010 - June 2011
Skills
Political Science, International Relations, Politics, Research, Nonprofits, Community Outreach, Human Rights, Public Speaking, Event Planning, Microsoft Office, Qualitative Research, Customer Service, Customer Retention, Customer Satisfaction, Customer Experience, Customer Engagement, Data Analysis, Refugees, Critical Thinking, Public Relations
Education
State University of New York at Buffalo 2011 — 2013
Master's degree, Political Science and Government
State University of New York College at Fredonia 2005 — 2009
Bachelor's degree, International Studies, Economics
Convergys June 2013 - Present
Mohawk Valley Resource Center for Refugees June 2009 - August 2011
Herkimer BOCES June 2008 - August 2011
Newport Magnetics, Inc. September 2010 - June 2011
Skills
Political Science, International Relations, Politics, Research, Nonprofits, Community Outreach, Human Rights, Public Speaking, Event Planning, Microsoft Office, Qualitative Research, Customer Service, Customer Retention, Customer Satisfaction, Customer Experience, Customer Engagement, Data Analysis, Refugees, Critical Thinking, Public Relations
Education
State University of New York at Buffalo 2011 — 2013
Master's degree, Political Science and Government
State University of New York College at Fredonia 2005 — 2009
Bachelor's degree, International Studies, Economics
Matthew Ramspott's Convergys Experience 2008 - 2009
Job Help Desk Supervisor at Interface Security Systems
Industry Computer Software
Experience
Interface Security Systems February 2013 - Present
Customer Direct October 2009 - Present
Convergys 2008 - 2009
Convergys 2006 - 2008
Education
Pattonville Senior H.S.
St. Louis Community College
AS, Applied Science (Programmer/Analyst)
Interface Security Systems February 2013 - Present
Customer Direct October 2009 - Present
Convergys 2008 - 2009
Convergys 2006 - 2008
Education
Pattonville Senior H.S.
St. Louis Community College
AS, Applied Science (Programmer/Analyst)
Maureen Govern's Convergys Experience 2002 - 2005
Job Chief Technology Officer at AOL
Industry Internet
Experience
TRG 2007 - Present
America Online 2005 - 2006
Convergys 2002 - 2005
Motorola 1996 - 2002
Nortel Networks 1993 - 1996
Verizon, formerly NYNEX 1985 - 1993
Skills
Agile Methodologies, SaaS, Cloud Computing, Software Development, Product Management, System Architecture, Scalability, Mobile Devices, Telecommunications, Big Data, Mobile Applications, Networking, Enterprise Software, Outsourcing, Agile Project Management, Solution Architecture, Enterprise Architecture, Management, Operations Research
Education
Stanford University
MS, Operations Research
TRG 2007 - Present
America Online 2005 - 2006
Convergys 2002 - 2005
Motorola 1996 - 2002
Nortel Networks 1993 - 1996
Verizon, formerly NYNEX 1985 - 1993
Skills
Agile Methodologies, SaaS, Cloud Computing, Software Development, Product Management, System Architecture, Scalability, Mobile Devices, Telecommunications, Big Data, Mobile Applications, Networking, Enterprise Software, Outsourcing, Agile Project Management, Solution Architecture, Enterprise Architecture, Management, Operations Research
Education
Stanford University
MS, Operations Research
Kelly Bonds, PHR's Convergys Experience March 1997 - November 2005
Job Small Business Owner at Surfside Fundraising
Industry Fund-Raising
Experience
SurfSide Fundraising March 2014 - Present
Thirty-One Gifts October 2010 - Present
Advanced Medical Personnel Services Inc. July 2012 - March 2014
Manheim December 2006 - July 2012
Boston Whaler March 2005 - December 2006
Convergys March 1997 - November 2005
Conergys October 2003 - August 2005
Convergys Corporation March 1999 - October 2003
Kelly Services, Inc March 1997 - March 1999
Skills
PHR, Employee Relations, Employment Law, HRIS, Onboarding, Performance Management, New Hire Orientations, Human Resources, PeopleSoft, Kronos, Payroll, Employee Training, Management, Project Management, Event Planning, Employee Benefits, Benefits Administration, Deferred Compensation, Talent Acquisition, Employee Engagement, Recruiting, Organizational..., Talent Management, Interviews, FMLA, Training, SPHR, Hiring, ADP Payroll, Policy
Education
Stetson University 1994 — 1997
Bachelors Business Administration, Management
Stetson University 1994 — 1997
Bachelor of Business Administration, Management; Human Resources Management
South Plantation High School 1990 — 1994
University of Central Florida
SurfSide Fundraising March 2014 - Present
Thirty-One Gifts October 2010 - Present
Advanced Medical Personnel Services Inc. July 2012 - March 2014
Manheim December 2006 - July 2012
Boston Whaler March 2005 - December 2006
Convergys March 1997 - November 2005
Conergys October 2003 - August 2005
Convergys Corporation March 1999 - October 2003
Kelly Services, Inc March 1997 - March 1999
Skills
PHR, Employee Relations, Employment Law, HRIS, Onboarding, Performance Management, New Hire Orientations, Human Resources, PeopleSoft, Kronos, Payroll, Employee Training, Management, Project Management, Event Planning, Employee Benefits, Benefits Administration, Deferred Compensation, Talent Acquisition, Employee Engagement, Recruiting, Organizational..., Talent Management, Interviews, FMLA, Training, SPHR, Hiring, ADP Payroll, Policy
Education
Stetson University 1994 — 1997
Bachelors Business Administration, Management
Stetson University 1994 — 1997
Bachelor of Business Administration, Management; Human Resources Management
South Plantation High School 1990 — 1994
University of Central Florida
Hannah Ziegler's Convergys Experience September 2010 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2010 - Present
Ohio Citizen Action March 2009 - July 2009
Walgreens March 2007 - December 2007
Skills
Photoshop, Word, Critical Thinking, PowerPoint, Excel, CSS, Customer Relations, Supervisory Skills, HTML5, Innovative Thinking, POS, Google Adwords, Mac OS X, Windows, Adobe Acrobat, Photo Editing, Salesforce.com, Animation
Education
St. Louis College of Pharmacy 2006 — 2007
Convergys September 2010 - Present
Ohio Citizen Action March 2009 - July 2009
Walgreens March 2007 - December 2007
Skills
Photoshop, Word, Critical Thinking, PowerPoint, Excel, CSS, Customer Relations, Supervisory Skills, HTML5, Innovative Thinking, POS, Google Adwords, Mac OS X, Windows, Adobe Acrobat, Photo Editing, Salesforce.com, Animation
Education
St. Louis College of Pharmacy 2006 — 2007
Halie (Mindi Lambert) Hintz's Convergys Experience October 2000 - January 2002
Job Phlebotomist, Customer service, Food service industry
Industry Hospital & Health Care
Experience
ProMedica - St Luke's Hospital June 2012 - July 2012
Wiggles Wags and Whiskers June 2007 - October 2008
Subway April 2002 - December 2006
Bath & Body Works November 2004 - July 2006
AT&T / Cingular Wireless October 2005 - March 2006
Convergys October 2000 - January 2002
Skills
Phlebotomy, RPT- Registered..., Cpr Certified, Venipuncture, Medical Terminology, Vital Signs, EKG, BLS, Patient Safety, Hospitals, Healthcare, HIPAA, EMR, Nursing, Medical Records, Direct Patient Care, Patient Education, Inpatient, Pediatrics, Customer Service, Customer Satisfaction, Cashiering, Industrial Sewing, Computer Proficiency, Microsoft Office, Microsoft Word, Windows, Medisoft, Client Service Oriented, Technical Support, Food Service, Sales Associate, Close Attention to..., Outstanding time..., Blood Collection, Specimen Collection, Front Office, Call Centers, American Medical..., Geriatrics, Infection Control, Emergency Medical..., Social Media, Ebay Sales, Data Entry, Typing, Human Anatomy, Human Physiology, Medical Laboratory, Glucose Testing
Education
Stautzenberger College-Maumee 2010 — 2012
Technical Certificate, Phlebotomy Technician
ProMedica - St Luke's Hospital June 2012 - July 2012
Wiggles Wags and Whiskers June 2007 - October 2008
Subway April 2002 - December 2006
Bath & Body Works November 2004 - July 2006
AT&T / Cingular Wireless October 2005 - March 2006
Convergys October 2000 - January 2002
Skills
Phlebotomy, RPT- Registered..., Cpr Certified, Venipuncture, Medical Terminology, Vital Signs, EKG, BLS, Patient Safety, Hospitals, Healthcare, HIPAA, EMR, Nursing, Medical Records, Direct Patient Care, Patient Education, Inpatient, Pediatrics, Customer Service, Customer Satisfaction, Cashiering, Industrial Sewing, Computer Proficiency, Microsoft Office, Microsoft Word, Windows, Medisoft, Client Service Oriented, Technical Support, Food Service, Sales Associate, Close Attention to..., Outstanding time..., Blood Collection, Specimen Collection, Front Office, Call Centers, American Medical..., Geriatrics, Infection Control, Emergency Medical..., Social Media, Ebay Sales, Data Entry, Typing, Human Anatomy, Human Physiology, Medical Laboratory, Glucose Testing
Education
Stautzenberger College-Maumee 2010 — 2012
Technical Certificate, Phlebotomy Technician
Keli Kramer's Convergys Experience March 2010 - January 2012
Job Schedule and Dispatch Specialist at EMC Consulting
Industry Information Technology and Services
Experience
EMC Consulting January 2012 - August 2013
Convergys March 2010 - January 2012
Convergys February 2008 - March 2010
Skills
-2 years management..., -2 years of experience..., - Experience with..., - Proficient in all..., - Government security...
Education
Stevens Henager College 2005 — 2009
Associate of Science (AS), Computer Science
EMC Consulting January 2012 - August 2013
Convergys March 2010 - January 2012
Convergys February 2008 - March 2010
Skills
-2 years management..., -2 years of experience..., - Experience with..., - Proficient in all..., - Government security...
Education
Stevens Henager College 2005 — 2009
Associate of Science (AS), Computer Science
Paul Hauser's Convergys Experience January 2011 - August 2011
Job David Lerner Associates
Industry Financial Services
Experience
David Lerner Associates 2015 - 2015
Braman Motor Cars May 2012 - June 2013
Teleperformance October 2011 - March 2012
Convergys January 2011 - August 2011
Cogent Communications May 2000 - May 2001
Westcon 1996 - 2000
Shearson Lehman Brothers 1988 - 1991
Skills
Windows, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, English, PowerPoint, Outlook, Strategic Planning, Research, Windows 7, Cloud Computing, Management, Software Documentation, Sales, Account Management
Education
State University of New York College at Oswego 1982 — 1984
Bachelor of Arts (B.A.), Political Science and Government, 2.85
CompTek 2007 — 2007
Cisco Certified Network Administrator, Network and System Administration/Administrator, A
PC Professor 2010 — 2010
CompTIA A+ Certified IT Technician, Computer Installation and Repair Technology/Technician, A
David Lerner Associates 2015 - 2015
Braman Motor Cars May 2012 - June 2013
Teleperformance October 2011 - March 2012
Convergys January 2011 - August 2011
Cogent Communications May 2000 - May 2001
Westcon 1996 - 2000
Shearson Lehman Brothers 1988 - 1991
Skills
Windows, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, English, PowerPoint, Outlook, Strategic Planning, Research, Windows 7, Cloud Computing, Management, Software Documentation, Sales, Account Management
Education
State University of New York College at Oswego 1982 — 1984
Bachelor of Arts (B.A.), Political Science and Government, 2.85
CompTek 2007 — 2007
Cisco Certified Network Administrator, Network and System Administration/Administrator, A
PC Professor 2010 — 2010
CompTIA A+ Certified IT Technician, Computer Installation and Repair Technology/Technician, A
Reconda Meier's Convergys Experience June 2006 - April 2007
Job Account Manager at Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services December 2010 - Present
McDonald's Corporation November 2009 - June 2010
Cache Valley Fun Park June 2007 - November 2007
Dillards February 2007 - June 2007
Convergys June 2006 - April 2007
Utah State University April 2005 - April 2006
Skills
Telephone Skills, Microsoft Excel, Microsoft Office, Computers, Customer Service, Clerical Skills, Communication
Education
Stevens Henager College 2008 — 2010
Associate of Science (AS), Medical/Clinical Assistant
Taylorsville High School 2003 — 2005
High School Diploma, General Studies
Discover Financial Services December 2010 - Present
McDonald's Corporation November 2009 - June 2010
Cache Valley Fun Park June 2007 - November 2007
Dillards February 2007 - June 2007
Convergys June 2006 - April 2007
Utah State University April 2005 - April 2006
Skills
Telephone Skills, Microsoft Excel, Microsoft Office, Computers, Customer Service, Clerical Skills, Communication
Education
Stevens Henager College 2008 — 2010
Associate of Science (AS), Medical/Clinical Assistant
Taylorsville High School 2003 — 2005
High School Diploma, General Studies
Myke Ames's Convergys Experience September 2011 - October 2013
Job Manager at CVS Caremark Corporation
Industry Pharmaceuticals
Experience
CVS Caremark Corporation October 2013 - Present
Convergys September 2011 - October 2013
Skills
Outsourcing, Service Delivery, BPO, Call Centers, Vendor Management
Education
St. Louis Community College
Associate of Science (A.S.), Computer Science
University of Missouri-Rolla
bachelor of science in computer science, Computer and Information Systems Security/Information Assurance
CVS Caremark Corporation October 2013 - Present
Convergys September 2011 - October 2013
Skills
Outsourcing, Service Delivery, BPO, Call Centers, Vendor Management
Education
St. Louis Community College
Associate of Science (A.S.), Computer Science
University of Missouri-Rolla
bachelor of science in computer science, Computer and Information Systems Security/Information Assurance
shelby cole's Convergys Experience June 2013 - March 2014
Job customer service professional
Industry Hospital & Health Care
Experience
Convergys June 2013 - March 2014
Education
Stevens-Henager College
clearfield high school
High School
Convergys June 2013 - March 2014
Education
Stevens-Henager College
clearfield high school
High School
Bernadette Mares's Convergys Experience May 2005 - June 2007
Job CEO of Mares Taxes and Bookkeeping
Industry Accounting
Experience
Self-employed December 2011 - Present
IRN Homecare May 2009 - Present
Convergys May 2005 - June 2007
Skills
Accounting, Financial Reporting, Auditing, Process Improvement, Management, Finance, Financial Accounting, Budgets, Outlook, Customer Service
Education
Stevens-Henager College 2009 — 2011
Bachelors Degree in Accounting, Accounting, 2.9 GPA
Self-employed December 2011 - Present
IRN Homecare May 2009 - Present
Convergys May 2005 - June 2007
Skills
Accounting, Financial Reporting, Auditing, Process Improvement, Management, Finance, Financial Accounting, Budgets, Outlook, Customer Service
Education
Stevens-Henager College 2009 — 2011
Bachelors Degree in Accounting, Accounting, 2.9 GPA
Kris Drury's Convergys Experience July 2014 - Present
Job Tier 1 Tech Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Convergys February 2013 - July 2014
Convergys August 2012 - February 2013
Skills
Eagle Scout, Remote Troubleshooting, Customer Service, Project Management, Miscrosoft Office, PC Maintenance
Education
Stetson University 2005 — 2008
N/A, Accounting and Computer Science
Eustis High School 2001 — 2005
High School Diploma
Convergys July 2014 - Present
Convergys February 2013 - July 2014
Convergys August 2012 - February 2013
Skills
Eagle Scout, Remote Troubleshooting, Customer Service, Project Management, Miscrosoft Office, PC Maintenance
Education
Stetson University 2005 — 2008
N/A, Accounting and Computer Science
Eustis High School 2001 — 2005
High School Diploma
Bridgette Newman's Convergys Experience May 2008 - October 2010
Job Quality Evaluater at NGA Human Resources
Industry Human Resources
Experience
NGA Human Resources December 2013 - Present
NGA Human Resources October 2010 - December 2013
Convergys May 2008 - October 2010
Skills
Human Resources, Performance Management, Recruiting, Employee Relations, Talent Management, Employee Engagement, Employee Benefits, Training
Education
State University of New York at Delhi
Associate's degree, Accounting
NGA Human Resources December 2013 - Present
NGA Human Resources October 2010 - December 2013
Convergys May 2008 - October 2010
Skills
Human Resources, Performance Management, Recruiting, Employee Relations, Talent Management, Employee Engagement, Employee Benefits, Training
Education
State University of New York at Delhi
Associate's degree, Accounting
Beau Fletcher's Convergys Experience October 2013 - July 2014
Job Attended State University of New York Empire State College
Industry Capital Markets
Experience
Convergys October 2013 - July 2014
Skills
Microsoft Office, Adobe Creative Suite, Online Marketing, Marketing Strategy, Account Management, Financial Accounting, Financial Analysis, Corporate Finance, Managerial Finance, Customer Relations, Strategic Planning, Communication, Employee Relations, Operations Management, Team Management, Store Operations, Economics
Education
State University of New York Empire State College 2012 — 2014
Bachelor’s Degree, Business Management & Economics, 3.6
SUNY Jefferson 2010 — 2012
Associate’s Degree, Business Administration and Management, General, 3.0
Convergys October 2013 - July 2014
Skills
Microsoft Office, Adobe Creative Suite, Online Marketing, Marketing Strategy, Account Management, Financial Accounting, Financial Analysis, Corporate Finance, Managerial Finance, Customer Relations, Strategic Planning, Communication, Employee Relations, Operations Management, Team Management, Store Operations, Economics
Education
State University of New York Empire State College 2012 — 2014
Bachelor’s Degree, Business Management & Economics, 3.6
SUNY Jefferson 2010 — 2012
Associate’s Degree, Business Administration and Management, General, 3.0
capri williams's Convergys Experience November 2013 - June 2014
Job Student at St. Louis Community College
Industry
Experience
convergys November 2013 - June 2014
Hooters of America July 2013 - January 2014
Einstein Bros Bagels March 2010 - August 2012
Education
St. Louis Community College 2013 — 2016
Communication and Media Studies
convergys November 2013 - June 2014
Hooters of America July 2013 - January 2014
Einstein Bros Bagels March 2010 - August 2012
Education
St. Louis Community College 2013 — 2016
Communication and Media Studies
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT