Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Jim Goetz Jim Goetz's Convergys Experience August 2008 - January 2013
Job Board Member and Investor in Service Companies
Industry Information Technology and Services
Experience
Service Companies July 2014 - Present
Alta Resources February 2013 - July 2014
Convergys August 2008 - January 2013
ServiceMaster September 2000 - October 2007
IBM Global Services May 1996 - August 2000
Ameritech December 1988 - April 1996
Skills
IT Strategy, ERP, Outsourcing, Vendor Management, Strategy, IT Service Management, Process Improvement, Enterprise Software, Telecommunications, Six Sigma, Leadership, Information Technology, IT Management, Business Intelligence, Enterprise Architecture, Business Process..., Business Process, Integration, E-commerce, Management, Program Management, Business Analysis, Cross-functional Team..., Cloud Computing, SaaS, Security, CRM, Project Portfolio..., SDLC
Education
The University of Chicago Booth School of Business 1981 — 1984
MBA, Finance
Wheaton College 1976 — 1979
BA, Economics, Math
Service Companies July 2014 - Present
Alta Resources February 2013 - July 2014
Convergys August 2008 - January 2013
ServiceMaster September 2000 - October 2007
IBM Global Services May 1996 - August 2000
Ameritech December 1988 - April 1996
Skills
IT Strategy, ERP, Outsourcing, Vendor Management, Strategy, IT Service Management, Process Improvement, Enterprise Software, Telecommunications, Six Sigma, Leadership, Information Technology, IT Management, Business Intelligence, Enterprise Architecture, Business Process..., Business Process, Integration, E-commerce, Management, Program Management, Business Analysis, Cross-functional Team..., Cloud Computing, SaaS, Security, CRM, Project Portfolio..., SDLC
Education
The University of Chicago Booth School of Business 1981 — 1984
MBA, Finance
Wheaton College 1976 — 1979
BA, Economics, Math
Noel Steele-Pearson Noel Steele-Pearson's Convergys Experience March 2012 - October 2014
Job Human Resources
Industry Hospital & Health Care
Experience
Molina Healthcare July 2015 - Present
Walmart Distribution Center October 2014 - July 2015
Convergys March 2012 - October 2014
Relios, Inc. January 2011 - February 2012
Laguna Housing January 2009 - July 2010
Bank of America June 1995 - April 2008
Skills
Six Sigma, Employee Relations, Performance Management, Operational Excellence, Process Improvement, Business Process..., Human Resources, Onboarding, Talent Management, Employee Benefits, Employee Training, Strategic Sourcing, Green Belt, Manufacturing, Key Performance..., Cross-functional Team..., Process Management, Business Process Mapping, Quality Assurance, HRIS, Deferred Compensation, Personnel Management, FMLA, Recruiting, HR Policies, Payroll, Training, Sourcing, Temporary Placement, Policy, Workers Compensation, Management, EEO, New Hire Orientations, Metrics, Workforce Planning, Benefits Administration, Employee Engagement, Performance Appraisal, Job Descriptions, Taleo, Talent Acquisition, Coaching, Organizational..., Interviews, Customer Service, Leadership, Team Building, Applicant Tracking..., Hiring
Education
Concordia
Bachelor of Business Administration (BBA), Management
The University of New Mexico
Human Resources Management
Molina Healthcare July 2015 - Present
Walmart Distribution Center October 2014 - July 2015
Convergys March 2012 - October 2014
Relios, Inc. January 2011 - February 2012
Laguna Housing January 2009 - July 2010
Bank of America June 1995 - April 2008
Skills
Six Sigma, Employee Relations, Performance Management, Operational Excellence, Process Improvement, Business Process..., Human Resources, Onboarding, Talent Management, Employee Benefits, Employee Training, Strategic Sourcing, Green Belt, Manufacturing, Key Performance..., Cross-functional Team..., Process Management, Business Process Mapping, Quality Assurance, HRIS, Deferred Compensation, Personnel Management, FMLA, Recruiting, HR Policies, Payroll, Training, Sourcing, Temporary Placement, Policy, Workers Compensation, Management, EEO, New Hire Orientations, Metrics, Workforce Planning, Benefits Administration, Employee Engagement, Performance Appraisal, Job Descriptions, Taleo, Talent Acquisition, Coaching, Organizational..., Interviews, Customer Service, Leadership, Team Building, Applicant Tracking..., Hiring
Education
Concordia
Bachelor of Business Administration (BBA), Management
The University of New Mexico
Human Resources Management
Joyce Roy Joyce Roy's Convergys Experience 1990 - 2012
Job Senior Project Manager at Wyndham Vacation Ownership
Industry Telecommunications
Experience
Wyndham Vacation Ownership February 2014 - February 2015
NetCracker 2012 - 2013
Convergys 1990 - 2012
Lockheed Martin September 1986 - August 1990
Skills
Project Management, Software Engineering, Program Management, C++ Language, Java, Change Management, Software Project..., Resource Management, Software Development, Requirements Analysis, SDLC, Agile Methodologies, PMP, Solution Architecture, Business Analysis, Integration, Vendor Management, Unix, Process Improvement, Oracle, PMO
Education
The George Washington University - School of Business 2002 — 2004
Project Management
Orlando Business College, Orlando, FL
Bachelor of Science (BS), Computer Science
University of Rhode Island
Wyndham Vacation Ownership February 2014 - February 2015
NetCracker 2012 - 2013
Convergys 1990 - 2012
Lockheed Martin September 1986 - August 1990
Skills
Project Management, Software Engineering, Program Management, C++ Language, Java, Change Management, Software Project..., Resource Management, Software Development, Requirements Analysis, SDLC, Agile Methodologies, PMP, Solution Architecture, Business Analysis, Integration, Vendor Management, Unix, Process Improvement, Oracle, PMO
Education
The George Washington University - School of Business 2002 — 2004
Project Management
Orlando Business College, Orlando, FL
Bachelor of Science (BS), Computer Science
University of Rhode Island
Ammar Mandviwala, PMP, CSM Ammar Mandviwala, PMP, CSM's Convergys Experience July 2002 - September 2006
Job Senior Project Manager (Consultant) at MD Anderson Cancer Center
Industry Information Technology and Services
Experience
MD Anderson Cancer Center April 2015 - Present
Halliburton August 2014 - March 2015
Shipcom Wireless May 2013 - August 2014
Key Energy Services February 2012 - May 2013
Shipcom Wireless Inc. October 2006 - February 2012
Convergys July 2002 - September 2006
Jyoti Limited September 1998 - December 2000
Education
University of Houston-Victoria 2014 — 2016
Master of Business Administration (M.B.A.)
University of Central Florida 2001 — 2002
MS, Computer Engineering
The Maharaja Sayajirao University of Baroda 1994 — 1998
BS, Electrical Engineering
Project Management Institute 2009 — 2009
PMP
CSM Training in April
MD Anderson Cancer Center April 2015 - Present
Halliburton August 2014 - March 2015
Shipcom Wireless May 2013 - August 2014
Key Energy Services February 2012 - May 2013
Shipcom Wireless Inc. October 2006 - February 2012
Convergys July 2002 - September 2006
Jyoti Limited September 1998 - December 2000
Education
University of Houston-Victoria 2014 — 2016
Master of Business Administration (M.B.A.)
University of Central Florida 2001 — 2002
MS, Computer Engineering
The Maharaja Sayajirao University of Baroda 1994 — 1998
BS, Electrical Engineering
Project Management Institute 2009 — 2009
PMP
CSM Training in April
Frank McCabe Frank McCabe's Convergys Experience September 2008 - October 2009
Job Field Services Analyst at Catholic Health Partners
Industry Consumer Services
Experience
Catholic Health Partners February 2013 - Present
Experis IT July 2011 - January 2013
Insight Global March 2011 - June 2011
Pomeroy September 2010 - March 2011
SmartSource Technical Staffing August 2009 - August 2010
Convergys September 2008 - October 2009
Adsco Companies December 2002 - February 2008
Skills
Active Directory, Help Desk Support, Laptops, Technical Support, Windows 7, Computer Hardware, XP, Troubleshooting, Printers, A+ Certified, Windows Server, Servers
Education
The Ohio State University Fisher College of Business 1985 — 1988
BSBA, Production and Operations Management
Penn Technical Institute
Associate's degree, Electronics Technology
Catholic Health Partners February 2013 - Present
Experis IT July 2011 - January 2013
Insight Global March 2011 - June 2011
Pomeroy September 2010 - March 2011
SmartSource Technical Staffing August 2009 - August 2010
Convergys September 2008 - October 2009
Adsco Companies December 2002 - February 2008
Skills
Active Directory, Help Desk Support, Laptops, Technical Support, Windows 7, Computer Hardware, XP, Troubleshooting, Printers, A+ Certified, Windows Server, Servers
Education
The Ohio State University Fisher College of Business 1985 — 1988
BSBA, Production and Operations Management
Penn Technical Institute
Associate's degree, Electronics Technology
Alyssa Denne Alyssa Denne's Convergys Experience April 2007 - September 2008
Job Attended University of Nebraska at Omaha
Industry Environmental Services
Experience
AND Photography 2006 - 2013
Varisity Sports Cafe October 2011 - February 2012
Centro Ecologico Akumal June 2010 - October 2010
Torchmark Corporation January 2009 - June 2010
Mattress Factory Bar and Grill November 2008 - April 2010
Fun Plex Waterpark May 2005 - September 2009
HomeSmartz September 2008 - June 2009
Convergys April 2007 - September 2008
Skills
Social Media, Environmental Issues, Environmental Education, Administrative Work, Environmental Awareness, Microsoft Word, Microsoft Excel, Photography, Digital Photography, Digital Media, Customer Service, Hospitality Industry, Ecological Restoration, Food & Beverage, Photoshop, Conservation Issues
Education
University of Nebraska at Omaha 2009 — 2013
Bachelor of Science (BS), Environmental Studies
The School of the Art Institute of Chicago 2006 — 2007
AND Photography 2006 - 2013
Varisity Sports Cafe October 2011 - February 2012
Centro Ecologico Akumal June 2010 - October 2010
Torchmark Corporation January 2009 - June 2010
Mattress Factory Bar and Grill November 2008 - April 2010
Fun Plex Waterpark May 2005 - September 2009
HomeSmartz September 2008 - June 2009
Convergys April 2007 - September 2008
Skills
Social Media, Environmental Issues, Environmental Education, Administrative Work, Environmental Awareness, Microsoft Word, Microsoft Excel, Photography, Digital Photography, Digital Media, Customer Service, Hospitality Industry, Ecological Restoration, Food & Beverage, Photoshop, Conservation Issues
Education
University of Nebraska at Omaha 2009 — 2013
Bachelor of Science (BS), Environmental Studies
The School of the Art Institute of Chicago 2006 — 2007
Greg Hays Greg Hays's Convergys Experience June 2008 - December 2008
Job HR Recruiting Coordinator at SpaceX
Industry Aviation & Aerospace
Experience
SpaceX August 2015 - Present
APA Services, Inc. September 2014 - April 2015
Superior Group April 2010 - July 2014
Kelly Services April 2009 - April 2010
Convergys June 2008 - December 2008
Adecco September 2004 - April 2008
The Computer Geeks July 2004 - December 2004
Pier One December 2003 - July 2004
Barnes & Noble November 1998 - November 2003
Target August 1994 - November 1998
Skills
Recruiting, Human Resources, Interviews, Employee Relations, Temporary Placement, Training, Temporary Staffing, Applicant Tracking..., Performance Management, Talent Acquisition, Personnel Management, New Hire Orientations, Management, Hiring, Program Management, Staffing Services, Payroll, Process Improvement, Account Management, Client Development, Quality Auditing, Onboarding, Talent Management, Resume Writing, Project Planning, Succession Planning, Cold Calling, Executive Search, Employer Branding, Operations Management, Permanent Placement, Workforce Planning, System Administration, Staff Development, Screening Resumes, Vendor Management, Recruitment Advertising, Screening, Coaching, HR Consulting, Client Services, Financial Services, Onboarding Compliance..., VMS Systems Management, Managed Services..., Multi-location..., Multi-Location..., Vendor Compliance..., Vendor Compliance..., Vendor Relationships
Education
University of North Texas 1994 — 1997
Geography
The University of Kansas 1988 — 1992
History
SpaceX August 2015 - Present
APA Services, Inc. September 2014 - April 2015
Superior Group April 2010 - July 2014
Kelly Services April 2009 - April 2010
Convergys June 2008 - December 2008
Adecco September 2004 - April 2008
The Computer Geeks July 2004 - December 2004
Pier One December 2003 - July 2004
Barnes & Noble November 1998 - November 2003
Target August 1994 - November 1998
Skills
Recruiting, Human Resources, Interviews, Employee Relations, Temporary Placement, Training, Temporary Staffing, Applicant Tracking..., Performance Management, Talent Acquisition, Personnel Management, New Hire Orientations, Management, Hiring, Program Management, Staffing Services, Payroll, Process Improvement, Account Management, Client Development, Quality Auditing, Onboarding, Talent Management, Resume Writing, Project Planning, Succession Planning, Cold Calling, Executive Search, Employer Branding, Operations Management, Permanent Placement, Workforce Planning, System Administration, Staff Development, Screening Resumes, Vendor Management, Recruitment Advertising, Screening, Coaching, HR Consulting, Client Services, Financial Services, Onboarding Compliance..., VMS Systems Management, Managed Services..., Multi-location..., Multi-Location..., Vendor Compliance..., Vendor Compliance..., Vendor Relationships
Education
University of North Texas 1994 — 1997
Geography
The University of Kansas 1988 — 1992
History
Joseph Detweiler Joseph Detweiler's Convergys Experience July 2011 - February 2013
Job Benefits Advisor with Aon Hewitt.
Industry Retail
Experience
Aon Hewitt March 2014 - Present
Hertz Local Edition February 2013 - March 2014
Convergys July 2011 - February 2013
UPS September 2006 - September 2009
Skills
Training Delivery, Customer Service, Sales, Supervision, Computers, Call Centers, Billing Systems, Problem Solving, Client Issue Resolution, Customer Satisfaction, Employee Training, Onboarding, Team Building
Education
University of North Carolina at Charlotte 2006 — 2009
Bachelor of Education (B.Ed.), Elementary Education and Teaching
The University of Akron 2005 — 2006
Elementary Education and Teaching
Aon Hewitt March 2014 - Present
Hertz Local Edition February 2013 - March 2014
Convergys July 2011 - February 2013
UPS September 2006 - September 2009
Skills
Training Delivery, Customer Service, Sales, Supervision, Computers, Call Centers, Billing Systems, Problem Solving, Client Issue Resolution, Customer Satisfaction, Employee Training, Onboarding, Team Building
Education
University of North Carolina at Charlotte 2006 — 2009
Bachelor of Education (B.Ed.), Elementary Education and Teaching
The University of Akron 2005 — 2006
Elementary Education and Teaching
Greg Castillo Greg Castillo's Convergys Experience June 2007 - May 2010
Job Contact Center Supervisor at Canon Business Process Services, Inc.
Industry Management Consulting
Experience
Canon IT Solutions Inc. July 2014 - Present
U.S. Bank January 2014 - June 2014
Convergys June 2007 - May 2010
Convergys January 2007 - June 2007
AOL November 2005 - December 2006
Skills
Team Leadership, Customer Service, Leadership, Microsoft Office, Microsoft Excel, Visio, Data Analysis, Project Management, Team Building, Business Analysis, HTML, Coaching, Public Speaking, PowerPoint, Microsoft Word, Java, Windows, Access, Sales, SQL, Management Consulting, JavaScript, Visual C#, Microsoft Publisher, Matlab, C++ Language, Halogen, Competency Based..., RTA, Personnel Supervision, Crystal Reports, Bold Chat
Education
The University of New Mexico 2011 — 2013
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Canon IT Solutions Inc. July 2014 - Present
U.S. Bank January 2014 - June 2014
Convergys June 2007 - May 2010
Convergys January 2007 - June 2007
AOL November 2005 - December 2006
Skills
Team Leadership, Customer Service, Leadership, Microsoft Office, Microsoft Excel, Visio, Data Analysis, Project Management, Team Building, Business Analysis, HTML, Coaching, Public Speaking, PowerPoint, Microsoft Word, Java, Windows, Access, Sales, SQL, Management Consulting, JavaScript, Visual C#, Microsoft Publisher, Matlab, C++ Language, Halogen, Competency Based..., RTA, Personnel Supervision, Crystal Reports, Bold Chat
Education
The University of New Mexico 2011 — 2013
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Payne Roberts Payne Roberts's Convergys Experience May 2000 - February 2011
Job Sr. Manager, Customer Service at Mediacom Communications
Industry Telecommunications
Experience
Mediacom February 2011 - Present
Convergys May 2000 - February 2011
Skills
Telecommunications, Process Improvement, Customer Service, Customer Satisfaction, Call Center, Workforce Management, Vendor Management, Operations Management, Call Centers, Account Management, Microsoft Excel, Sales, Team Leadership, Microsoft Office, Management, Outlook, Customer Retention, Cross-functional Team..., Team Building, Troubleshooting, Customer Experience, Performance Management, Training, Leadership, Recruiting, Employee Relations, Coaching, Technical Support, Employee Training, Employee Engagement, Telephony
Education
The University of Georgia
Valdosta State University
Mediacom February 2011 - Present
Convergys May 2000 - February 2011
Skills
Telecommunications, Process Improvement, Customer Service, Customer Satisfaction, Call Center, Workforce Management, Vendor Management, Operations Management, Call Centers, Account Management, Microsoft Excel, Sales, Team Leadership, Microsoft Office, Management, Outlook, Customer Retention, Cross-functional Team..., Team Building, Troubleshooting, Customer Experience, Performance Management, Training, Leadership, Recruiting, Employee Relations, Coaching, Technical Support, Employee Training, Employee Engagement, Telephony
Education
The University of Georgia
Valdosta State University
Kimberly Hollar Kimberly Hollar's Convergys Experience August 2014 - Present
Job Convergys
Industry Information Technology and Services
Experience
Convergys August 2014 - Present
Mission Health Systems, Inc November 2001 - May 2014
Skills
Healthcare, Healthcare Management, Hospitals, Case Managment, Social Services, HIPAA, Clinical Research, Medical Terminology, Healthcare Information..., Inpatient, CBT, Community Outreach, Home Care, Medicare, Patient Advocacy, Physician Relations, Medical Records, Cerner, Meditech, ICD-9, Medicaid, Acute Care, Quality Improvement, Medical Billing, CPT, Revenue Cycle, Medical Coding, CPOE, Healthcare Consulting, Healthcare Industry, Credentialing, Epic Systems, Rehabilitation, IDX, Utilization Management, Patient Safety, EHR, Physicians, EMR, JCAHO
Education
The University of Georgia 1990 — 1994
Bachelors Of Accounting, Accounting and Business/Management
Clyde A Erwin High School 1986 — 1990
Convergys August 2014 - Present
Mission Health Systems, Inc November 2001 - May 2014
Skills
Healthcare, Healthcare Management, Hospitals, Case Managment, Social Services, HIPAA, Clinical Research, Medical Terminology, Healthcare Information..., Inpatient, CBT, Community Outreach, Home Care, Medicare, Patient Advocacy, Physician Relations, Medical Records, Cerner, Meditech, ICD-9, Medicaid, Acute Care, Quality Improvement, Medical Billing, CPT, Revenue Cycle, Medical Coding, CPOE, Healthcare Consulting, Healthcare Industry, Credentialing, Epic Systems, Rehabilitation, IDX, Utilization Management, Patient Safety, EHR, Physicians, EMR, JCAHO
Education
The University of Georgia 1990 — 1994
Bachelors Of Accounting, Accounting and Business/Management
Clyde A Erwin High School 1986 — 1990
Susan Munn Susan Munn's Convergys Experience July 1997 - January 2001
Job Academic Advisor at Cincinnati State
Industry Education Management
Experience
Cincinnati State August 2013 - Present
Cincinnati State September 2010 - Present
Buttons and Bows by Susan January 2009 - Present
Convergys July 1997 - January 2001
ChoiceCare/Humana April 1992 - April 1997
Skills
Resume Writing, Organizational..., Career Counseling, Career Development, Higher Education, Staff Development, Curriculum Development, Adult Education, Program Development, Public Speaking, Leadership Development, Instructional Design, Teaching, Curriculum Design, Event Planning, Coaching, PowerPoint, Nonprofits, Student Affairs, Public Relations
Education
Xavier University 1996 — 1998
Masters, Human Resources Development
The Ohio State University 1987 — 1991
Bachelor of Arts, Communication
Cincinnati State August 2013 - Present
Cincinnati State September 2010 - Present
Buttons and Bows by Susan January 2009 - Present
Convergys July 1997 - January 2001
ChoiceCare/Humana April 1992 - April 1997
Skills
Resume Writing, Organizational..., Career Counseling, Career Development, Higher Education, Staff Development, Curriculum Development, Adult Education, Program Development, Public Speaking, Leadership Development, Instructional Design, Teaching, Curriculum Design, Event Planning, Coaching, PowerPoint, Nonprofits, Student Affairs, Public Relations
Education
Xavier University 1996 — 1998
Masters, Human Resources Development
The Ohio State University 1987 — 1991
Bachelor of Arts, Communication
Adam Olds Adam Olds's Convergys Experience 2008 - 2010
Job IT Supervisor at Vantiv
Industry Telecommunications
Experience
Vantiv May 2015 - Present
Intelepeer March 2014 - Present
Consultant July 2013 - April 2014
Snyder Industries 2012 - 2013
TXU Energy October 2010 - August 2012
Convergys 2008 - 2010
Skills
Continuous Improvement, 5S, Lean Manufacturing, Manufacturing..., Manufacturing, Project Management, PowerPoint, SAP, SharePoint, Salesforce.com, Team Leadership, Cross-functional Team..., Quality Assurance, Business Process..., Process Improvement, Customer Service, Sales, Account Management, Microsoft Office
Education
The Ohio State University 2001 — 2007
Bachelor of Science (BS), Biology, General
Dublin Coffman Highschool 1997 — 2001
Vantiv May 2015 - Present
Intelepeer March 2014 - Present
Consultant July 2013 - April 2014
Snyder Industries 2012 - 2013
TXU Energy October 2010 - August 2012
Convergys 2008 - 2010
Skills
Continuous Improvement, 5S, Lean Manufacturing, Manufacturing..., Manufacturing, Project Management, PowerPoint, SAP, SharePoint, Salesforce.com, Team Leadership, Cross-functional Team..., Quality Assurance, Business Process..., Process Improvement, Customer Service, Sales, Account Management, Microsoft Office
Education
The Ohio State University 2001 — 2007
Bachelor of Science (BS), Biology, General
Dublin Coffman Highschool 1997 — 2001
Jim Mirochnik, MBA, PMP, QSA, ISO 27001 Jim Mirochnik, MBA, PMP, QSA, ISO 27001's Convergys Experience 1990 - 1994
Job Senior Partner, Governance & Compliance Practice
Industry Information Technology and Services
Experience
Halock Security Labs January 2009 - Present
Enterprise Associates, Inc. 2005 - 2008
Sprint PCS 1998 - 2005
IBM Global Business Services 1996 - 1998
Convergys 1990 - 1994
NASA Ames Research Center 1988 - 1990
Skills
Governance, Program Management, Security Policy, IT Strategy, PMO, ISO 27001, Management, Security, Payment Industry, Strategy, Information Security, Penetration Testing, Information Security..., Information Technology, IT Management, PCI DSS
Education
The University of Chicago - Booth School of Business 1994 — 1996
MBA, Double Concentration in Finance and Marketing
University of Wisconsin-Madison 1987 — 1990
Bachelors of Science, Computer Science
Halock Security Labs January 2009 - Present
Enterprise Associates, Inc. 2005 - 2008
Sprint PCS 1998 - 2005
IBM Global Business Services 1996 - 1998
Convergys 1990 - 1994
NASA Ames Research Center 1988 - 1990
Skills
Governance, Program Management, Security Policy, IT Strategy, PMO, ISO 27001, Management, Security, Payment Industry, Strategy, Information Security, Penetration Testing, Information Security..., Information Technology, IT Management, PCI DSS
Education
The University of Chicago - Booth School of Business 1994 — 1996
MBA, Double Concentration in Finance and Marketing
University of Wisconsin-Madison 1987 — 1990
Bachelors of Science, Computer Science
Anne Lorberau Anne Lorberau's Convergys Experience January 1997 - October 1998
Job Director of Process Management at ADP Major Account Services
Industry Financial Services
Experience
ADP Major Account Services September 2012 - Present
ADP May 2000 - September 2012
Health Force October 1998 - May 2000
Convergys January 1997 - October 1998
Verst Group Logistics October 1989 - January 1997
Flemin, Brockschmidt & Durkin September 1986 - October 1989
Skills
Business Process..., Process Improvement, Strategic Financial..., Business Analysis, Financial Analysis, Finance, Financial Reporting, Accounting, Forecasting, Risk Management, Payroll, CRM, Analysis, Cold Calling
Education
Xavier University 1989 — 1991
Master of Business Administration (MBA), Business Administration and Management, General
The Ohio State University 1982 — 1986
Bachelor of Science (B.S.), Accounting and Business/Management
ADP Major Account Services September 2012 - Present
ADP May 2000 - September 2012
Health Force October 1998 - May 2000
Convergys January 1997 - October 1998
Verst Group Logistics October 1989 - January 1997
Flemin, Brockschmidt & Durkin September 1986 - October 1989
Skills
Business Process..., Process Improvement, Strategic Financial..., Business Analysis, Financial Analysis, Finance, Financial Reporting, Accounting, Forecasting, Risk Management, Payroll, CRM, Analysis, Cold Calling
Education
Xavier University 1989 — 1991
Master of Business Administration (MBA), Business Administration and Management, General
The Ohio State University 1982 — 1986
Bachelor of Science (B.S.), Accounting and Business/Management
Scott Spera Scott Spera's Convergys Experience April 2001 - Present
Job Director, Analytic Consulting at Convergys
Industry Market Research
Experience
Convergys April 2001 - Present
NCR May 1998 - April 2001
NCR April 1995 - May 1998
AT&T March 1992 - March 1995
Procter & Gamble June 1991 - September 1991
Barrett & Associates January 1989 - January 1991
Skills
Customer Experience, Brand Loyalty, Performance Management, Coaching, Statistical Modeling, Talent Management, Change Management, Organizational..., Employee Engagement, Six Sigma, Data Mining, Text Mining, Employee Surveys, Customer Satisfaction..., Analytics, Data Analysis, Contact Center..., Call Center, Leadership Development, Management Consulting, SAS, SPSS, Customer Insight, Business Insights, Cross-functional Team...
Education
The University of Akron 1987 — 1992
M.A. and Ph.D., Industrial & Organizational Psychology
The Ohio State University 1983 — 1987
B.S., Psychology
Convergys April 2001 - Present
NCR May 1998 - April 2001
NCR April 1995 - May 1998
AT&T March 1992 - March 1995
Procter & Gamble June 1991 - September 1991
Barrett & Associates January 1989 - January 1991
Skills
Customer Experience, Brand Loyalty, Performance Management, Coaching, Statistical Modeling, Talent Management, Change Management, Organizational..., Employee Engagement, Six Sigma, Data Mining, Text Mining, Employee Surveys, Customer Satisfaction..., Analytics, Data Analysis, Contact Center..., Call Center, Leadership Development, Management Consulting, SAS, SPSS, Customer Insight, Business Insights, Cross-functional Team...
Education
The University of Akron 1987 — 1992
M.A. and Ph.D., Industrial & Organizational Psychology
The Ohio State University 1983 — 1987
B.S., Psychology
Christopher Bergmann Christopher Bergmann's Convergys Experience 2007 - 2009
Job
Industry Hospital & Health Care
Experience
MMY Consulting LLC 2012 - Present
Emissary Healthcare Consulting LLC 2009 - 2012
Convergys 2007 - 2009
Sant Corporation 2004 - 2006
Cognizant Technology Solutions 2000 - 2001
Elumen Solutions 1997 - July 1999
Exemplar Systems 1993 - 1997
Education
The Ohio State University - The Max M. Fisher College of Business 1986 — 1988
MBA, Marketing
University of Cincinnati 1978 — 1983
B.A., Mathematics
MMY Consulting LLC 2012 - Present
Emissary Healthcare Consulting LLC 2009 - 2012
Convergys 2007 - 2009
Sant Corporation 2004 - 2006
Cognizant Technology Solutions 2000 - 2001
Elumen Solutions 1997 - July 1999
Exemplar Systems 1993 - 1997
Education
The Ohio State University - The Max M. Fisher College of Business 1986 — 1988
MBA, Marketing
University of Cincinnati 1978 — 1983
B.A., Mathematics
Erin G. Richards Erin G. Richards's Convergys Experience June 1995 - April 1999
Job Inside Sales, Region Americas at Omya, Inc.
Industry Mining & Metals
Experience
Omya, Region Americas June 2015 - Present
SupplyPro March 2013 - December 2014
The Motz Group of Companies January 2010 - July 2012
SOS Technologies April 1999 - December 2010
Convergys June 1995 - April 1999
Skills
Time Management, Customer Service, Adobe Creative Suite, Microsoft Office, Social Media Marketing, Project Management, PowerPoint, Marketing, Project Coordination, Organizational..., Sales, CRM, Account Management, Marketing Communications, Process Improvement, Team Building
Education
The Ohio State University 1991 — 1995
Bachelor of Science, Education
Omya, Region Americas June 2015 - Present
SupplyPro March 2013 - December 2014
The Motz Group of Companies January 2010 - July 2012
SOS Technologies April 1999 - December 2010
Convergys June 1995 - April 1999
Skills
Time Management, Customer Service, Adobe Creative Suite, Microsoft Office, Social Media Marketing, Project Management, PowerPoint, Marketing, Project Coordination, Organizational..., Sales, CRM, Account Management, Marketing Communications, Process Improvement, Team Building
Education
The Ohio State University 1991 — 1995
Bachelor of Science, Education
Charles O'Farrell's Convergys Experience August 2013 - April 2014
Job ServiceLink
Industry Professional Training & Coaching
Experience
ServiceLink, A Black Knight Company August 2014 - August 2015
United Insurance Group Agency, Inc. May 2014 - August 2014
Convergys August 2013 - April 2014
Colonial Life October 2012 - August 2013
Medi Optimization Management October 2010 - August 2012
Casual Male Big & Tall June 2011 - January 2012
Fred Pryor Seminars and CareerTrack August 2006 - August 2008
NovaStar Mortgage Inc May 2005 - January 2006
Sherwin Williams May 1991 - May 2005
Furr's Bishop's Cafeteria's August 1988 - November 1990
Skills
Customer Service, Sales, Coaching, Wellness, Healthcare, Team Building, Small Business, Public Speaking, Training, Leadership Development, Entrepreneurship, Marketing, Sales Management, Customer Satisfaction, Insurance, Strategic Planning, Direct Sales, Microsoft Office, Customer Retention
Education
The University of Kansas 1984 — 1991
Bachelor of Science (B.S.), Business Administration and Management, General
The University of Kansas 1984 — 1991
Bachelor of Arts (BA), German Language and Literature
Brown Mackie College
Medical Billing & Coding Diploma, Medical Billing & Coding, 3.95 GPA out of 4.0
ServiceLink, A Black Knight Company August 2014 - August 2015
United Insurance Group Agency, Inc. May 2014 - August 2014
Convergys August 2013 - April 2014
Colonial Life October 2012 - August 2013
Medi Optimization Management October 2010 - August 2012
Casual Male Big & Tall June 2011 - January 2012
Fred Pryor Seminars and CareerTrack August 2006 - August 2008
NovaStar Mortgage Inc May 2005 - January 2006
Sherwin Williams May 1991 - May 2005
Furr's Bishop's Cafeteria's August 1988 - November 1990
Skills
Customer Service, Sales, Coaching, Wellness, Healthcare, Team Building, Small Business, Public Speaking, Training, Leadership Development, Entrepreneurship, Marketing, Sales Management, Customer Satisfaction, Insurance, Strategic Planning, Direct Sales, Microsoft Office, Customer Retention
Education
The University of Kansas 1984 — 1991
Bachelor of Science (B.S.), Business Administration and Management, General
The University of Kansas 1984 — 1991
Bachelor of Arts (BA), German Language and Literature
Brown Mackie College
Medical Billing & Coding Diploma, Medical Billing & Coding, 3.95 GPA out of 4.0
Joseph Ngae Joseph Ngae's Convergys Experience April 2006 - September 2007
Job Founder at CET Solutions
Industry Computer Software
Experience
CET Solutions November 2014 - Present
Suncor Energy August 2015 - Present
SMART Technologies November 2014 - July 2015
IBM January 2011 - November 2014
Agrium January 2008 - January 2011
Convergys April 2006 - September 2007
EDS Corp (HP Corp as new company) April 2001 - November 2004
Skills
Management Consulting, SAP Implementation, Business Process..., Business Process, SAP FICO, Integration, SAP, Strategic Planning, SAP ERP, Mobile Technology, Mobile Applications, SD, Internal Controls, Business Process..., SAP BW, Analysis, Materials Management, Master Data, Procurement, Accounts Receivable, Leadership, Accounts Payable, Finance, Legacy Systems, ERP, Business Analysis, Project Management
Education
The University of Lethbridge
Management, Double major: Information Systems and Finance.
CET Solutions November 2014 - Present
Suncor Energy August 2015 - Present
SMART Technologies November 2014 - July 2015
IBM January 2011 - November 2014
Agrium January 2008 - January 2011
Convergys April 2006 - September 2007
EDS Corp (HP Corp as new company) April 2001 - November 2004
Skills
Management Consulting, SAP Implementation, Business Process..., Business Process, SAP FICO, Integration, SAP, Strategic Planning, SAP ERP, Mobile Technology, Mobile Applications, SD, Internal Controls, Business Process..., SAP BW, Analysis, Materials Management, Master Data, Procurement, Accounts Receivable, Leadership, Accounts Payable, Finance, Legacy Systems, ERP, Business Analysis, Project Management
Education
The University of Lethbridge
Management, Double major: Information Systems and Finance.
Rebecca Crum Rebecca Crum's Convergys Experience January 2005 - 2010
Job
Industry Real Estate
Experience
Watson Realty Corp. August 2012 - Present
NorthgateArinso 2010 - June 2012
Convergys January 2005 - 2010
Skills
Budgets, Financial Analysis, Accounting, Finance, Financial Reporting, Microsoft Excel, Process Improvement, Outlook, Forecasting, Analysis, Accounts Payable, Customer Service, Accounts Receivable, Management, Cash Flow, Business Analysis, Real Estate, Single Family Homes, e-PRO, ePro Certified, Beach Homes
Education
The University of Memphis 1990 — 1992
Bachelor of Business Administration (B.B.A.), Accounting
University of Southern Mississippi 1981 — 1985
Bachelor of Arts (B.A.), Communication
Watson Realty Corp. August 2012 - Present
NorthgateArinso 2010 - June 2012
Convergys January 2005 - 2010
Skills
Budgets, Financial Analysis, Accounting, Finance, Financial Reporting, Microsoft Excel, Process Improvement, Outlook, Forecasting, Analysis, Accounts Payable, Customer Service, Accounts Receivable, Management, Cash Flow, Business Analysis, Real Estate, Single Family Homes, e-PRO, ePro Certified, Beach Homes
Education
The University of Memphis 1990 — 1992
Bachelor of Business Administration (B.B.A.), Accounting
University of Southern Mississippi 1981 — 1985
Bachelor of Arts (B.A.), Communication
Michelle Lester Michelle Lester's Convergys Experience June 2000 - January 2001
Job Vice President at The Link Group
Industry Market Research
Experience
The Link Group August 2002 - Present
CMI 2001 - 2002
Convergys June 2000 - January 2001
Education
The University of Georgia 1993 — 2000
The Link Group August 2002 - Present
CMI 2001 - 2002
Convergys June 2000 - January 2001
Education
The University of Georgia 1993 — 2000
Chris Bateson Chris Bateson's Convergys Experience January 2007 - February 2010
Job Delivery Manager, TEKsystems Global Services
Industry Information Technology and Services
Experience
TEKsystems July 2013 - Present
Fiserv 2011 - 2013
Convergys January 2007 - February 2010
Convergys January 2007 - February 2010
Convergys January 2002 - January 2007
Convergys January 1998 - January 2002
Convergys 1997 - 1998
Convergys 1995 - 1997
Skills
Project Management, Program Management, Integration, Call Centers, Vendor Management, Process Improvement, Project Portfolio..., Strategy, Cross-functional Team..., Business Analysis, Software Documentation, Telecommunications, Management, Leadership, CRM
Education
The Ohio State University
Business Management
Convergys Corporation
TEKsystems July 2013 - Present
Fiserv 2011 - 2013
Convergys January 2007 - February 2010
Convergys January 2007 - February 2010
Convergys January 2002 - January 2007
Convergys January 1998 - January 2002
Convergys 1997 - 1998
Convergys 1995 - 1997
Skills
Project Management, Program Management, Integration, Call Centers, Vendor Management, Process Improvement, Project Portfolio..., Strategy, Cross-functional Team..., Business Analysis, Software Documentation, Telecommunications, Management, Leadership, CRM
Education
The Ohio State University
Business Management
Convergys Corporation
Dave Leach, CPA's Convergys Experience September 1999 - August 2010
Job Contractor, Senior Financial Analyst at GE
Industry Accounting
Experience
GE September 2013 - Present
The E.W. Scripps Company September 2012 - September 2013
Mercy Health Partners September 2011 - September 2012
Convergys September 1999 - August 2010
Skills
CPA, Financial Analysis, Financial Reporting, Financial Planning, Financial Modeling, Financial Management, General Ledger, Accounting, Budgeting, Forecasting, Excel, Process Improvement, Strategic Planning, Sales Compensation, Sales Support, Healthcare, PeopleSoft, Essbase, Hyperion, ERP, Budgets, Sales Force Compensation, Managerial Finance, Hyperion Enterprise, Microsoft Excel, Finance, Cost Accounting, Accounts Receivable, Internal Controls, Sarbanes-Oxley Act, Cash Flow, Strategic Financial..., Business Process..., Cash Management, Corporate Finance, Accounts Payable, Financial Statements, Variance Analysis, Leadership, Financial Accounting, Account Reconciliation, GAAP, Consolidation, Invoicing, Fixed Assets, Sales Operations, Mergers & Acquisitions, Payroll, Sarbanes-Oxley, US GAAP
Education
The Ohio State University - The Max M. Fisher College of Business
BS, Accounting/Finance
Upper Arlington High School
GE September 2013 - Present
The E.W. Scripps Company September 2012 - September 2013
Mercy Health Partners September 2011 - September 2012
Convergys September 1999 - August 2010
Skills
CPA, Financial Analysis, Financial Reporting, Financial Planning, Financial Modeling, Financial Management, General Ledger, Accounting, Budgeting, Forecasting, Excel, Process Improvement, Strategic Planning, Sales Compensation, Sales Support, Healthcare, PeopleSoft, Essbase, Hyperion, ERP, Budgets, Sales Force Compensation, Managerial Finance, Hyperion Enterprise, Microsoft Excel, Finance, Cost Accounting, Accounts Receivable, Internal Controls, Sarbanes-Oxley Act, Cash Flow, Strategic Financial..., Business Process..., Cash Management, Corporate Finance, Accounts Payable, Financial Statements, Variance Analysis, Leadership, Financial Accounting, Account Reconciliation, GAAP, Consolidation, Invoicing, Fixed Assets, Sales Operations, Mergers & Acquisitions, Payroll, Sarbanes-Oxley, US GAAP
Education
The Ohio State University - The Max M. Fisher College of Business
BS, Accounting/Finance
Upper Arlington High School
Mark Dunlap Mark Dunlap's Convergys Experience September 2012 - April 2013
Job Solutions Consultant at Medallia, Inc.
Industry Market Research
Experience
Medallia, Inc. July 2014 - Present
LinkedIn April 2013 - July 2014
Convergys September 2012 - April 2013
Convergys August 2011 - August 2012
TNS Global July 2008 - August 2011
Synovate Loyalty Consulting January 2007 - July 2008
Synovate, Inc June 2005 - December 2006
The Procter and Gamble Company June 2004 - August 2004
British Water May 2003 - July 2003
Skills
Questionnaire Design, Customer Satisfaction, Survey Design, Quantitative Research, Report Writing, Data Analysis, Client Service, Online Research, Customer Experience, Market Research, Microsoft Excel, MS Excel Pivot Tables, PowerPoint, Art, Wedding Planning, Witchcraft, Gymnastics, OpenMP, Love to Cook, Downstream Oil & Gas, Window Treatments, Skin Care, Project Management, Primary Research, Marketing Research, Program Management, Leadership
Education
Purdue University, School of Management 2001 — 2005
Bachelor of Science, Management
The University of Georgia 2010 — 2011
Principles of Marketing Research Certification
Valparaiso High School 1997 — 2001
Medallia, Inc. July 2014 - Present
LinkedIn April 2013 - July 2014
Convergys September 2012 - April 2013
Convergys August 2011 - August 2012
TNS Global July 2008 - August 2011
Synovate Loyalty Consulting January 2007 - July 2008
Synovate, Inc June 2005 - December 2006
The Procter and Gamble Company June 2004 - August 2004
British Water May 2003 - July 2003
Skills
Questionnaire Design, Customer Satisfaction, Survey Design, Quantitative Research, Report Writing, Data Analysis, Client Service, Online Research, Customer Experience, Market Research, Microsoft Excel, MS Excel Pivot Tables, PowerPoint, Art, Wedding Planning, Witchcraft, Gymnastics, OpenMP, Love to Cook, Downstream Oil & Gas, Window Treatments, Skin Care, Project Management, Primary Research, Marketing Research, Program Management, Leadership
Education
Purdue University, School of Management 2001 — 2005
Bachelor of Science, Management
The University of Georgia 2010 — 2011
Principles of Marketing Research Certification
Valparaiso High School 1997 — 2001
Jason F. Jason F.'s Convergys Experience 2007 - 2008
Job IT at University of New Mexico
Industry Nonprofit Organization Management
Experience
University of New Mexico January 2013 - Present
Animal Humane New Mexico October 2008 - Present
Convergys 2007 - 2008
Sitel 2004 - 2007
Skills
Computer Science, C++, Visual C++, C, .NET, Java, JavaSE, Android Development, SQL, HTML, Computer Hardware, Computer Repair, PHP, Web Design, Animal Welfare, LynxOS, Android, Windows, Retail, Customer Service, Customer Retention, Information Technology, Employee Management, Volunteer Training, Volunteer Management, Data Entry
Education
The University of New Mexico 2012 — 2014
Bachelor of Business Administration (BBA), Management Information Systems
CNM 2009 — 2012
Associate of Science (A.S.), Management Information Systems, General Computer Programming
University of New Mexico January 2013 - Present
Animal Humane New Mexico October 2008 - Present
Convergys 2007 - 2008
Sitel 2004 - 2007
Skills
Computer Science, C++, Visual C++, C, .NET, Java, JavaSE, Android Development, SQL, HTML, Computer Hardware, Computer Repair, PHP, Web Design, Animal Welfare, LynxOS, Android, Windows, Retail, Customer Service, Customer Retention, Information Technology, Employee Management, Volunteer Training, Volunteer Management, Data Entry
Education
The University of New Mexico 2012 — 2014
Bachelor of Business Administration (BBA), Management Information Systems
CNM 2009 — 2012
Associate of Science (A.S.), Management Information Systems, General Computer Programming
Chris Merkel Chris Merkel's Convergys Experience August 2004 - September 2004
Job Chief Experience Officer (CXO) at 2040 Digital
Industry Computer Software
Experience
2040 Digital January 2015 - Present
Independant March 2013 - Present
The American Institute of Architects (AIA) October 2011 - October 2014
Computech Inc. November 2009 - December 2011
SpikeSource 2007 - November 2009
Xerox November 2004 - November 2007
Convergys August 2004 - September 2004
Yahoo Corporation December 2003 - May 2004
[Company Confidential] November 2002 - November 2003
Ask Jeeves (now Ask.com) August 2000 - May 2002
Skills
User Interface Design, User Experience, Information Architecture, User Experience Design, Wireframes, User Interface, Dreamweaver, Mobile Applications, Visual Design, Usability, User Research, Graphic Design, Creative Direction, Usability Testing, Web Design, Accessibility, Persona, Photography, Interaction Design, User-centered Design, Art Direction, User Scenarios, Brand Management, Adobe Creative Suite
Education
The Maryland Institute College of Art 1992 — 1996
BFA, Visual Communications
2040 Digital January 2015 - Present
Independant March 2013 - Present
The American Institute of Architects (AIA) October 2011 - October 2014
Computech Inc. November 2009 - December 2011
SpikeSource 2007 - November 2009
Xerox November 2004 - November 2007
Convergys August 2004 - September 2004
Yahoo Corporation December 2003 - May 2004
[Company Confidential] November 2002 - November 2003
Ask Jeeves (now Ask.com) August 2000 - May 2002
Skills
User Interface Design, User Experience, Information Architecture, User Experience Design, Wireframes, User Interface, Dreamweaver, Mobile Applications, Visual Design, Usability, User Research, Graphic Design, Creative Direction, Usability Testing, Web Design, Accessibility, Persona, Photography, Interaction Design, User-centered Design, Art Direction, User Scenarios, Brand Management, Adobe Creative Suite
Education
The Maryland Institute College of Art 1992 — 1996
BFA, Visual Communications
Lori Parsons Lori Parsons's Convergys Experience April 1996 - October 1999
Job Lead Project Manager at CenturyLink
Industry Telecommunications
Experience
CenturyLink January 2014 - Present
CenturyLink October 1999 - December 2013
Convergys April 1996 - October 1999
Ameritech June 1990 - January 1995
Skills
Solution Selling, VoIP, MPLS, Telecommunications, Wireless, Managed Services, Sales Operations, Telephony, Direct Sales, Customer Relations, IP, SIP, Ethernet, Customer Retention, Account Management, Customer Service, Long Distance, Sales Support, Frame Relay, Voice Services, PRI, Hosting, Fiber, LAN/WAN, Call Center, IVR, Product Management, Salesforce.com, SaaS, Channel Management, Billing, Sales Presentations, Management, Unified Communications, Leadership
Education
University of Cincinnati College of Business 1987 — 1990
BA, Marketing, Management
The Ohio State University 1984 — 1986
BA, Marketing, Management
Adath Israel
Indian Hill High School
Other education & certifications
CenturyLink January 2014 - Present
CenturyLink October 1999 - December 2013
Convergys April 1996 - October 1999
Ameritech June 1990 - January 1995
Skills
Solution Selling, VoIP, MPLS, Telecommunications, Wireless, Managed Services, Sales Operations, Telephony, Direct Sales, Customer Relations, IP, SIP, Ethernet, Customer Retention, Account Management, Customer Service, Long Distance, Sales Support, Frame Relay, Voice Services, PRI, Hosting, Fiber, LAN/WAN, Call Center, IVR, Product Management, Salesforce.com, SaaS, Channel Management, Billing, Sales Presentations, Management, Unified Communications, Leadership
Education
University of Cincinnati College of Business 1987 — 1990
BA, Marketing, Management
The Ohio State University 1984 — 1986
BA, Marketing, Management
Adath Israel
Indian Hill High School
Other education & certifications
Wolfgang Kern Wolfgang Kern's Convergys Experience August 2007 - May 2010
Job Experienced Telecommunications Software Professional
Industry Telecommunications
Experience
Convergys August 2007 - May 2010
Intervoice September 2002 - August 2007
Intervoice August 2000 - August 2002
Intervoice February 1998 - July 2000
Integrated Telephony Products September 1994 - February 1998
Skills
Red Hat Linux, IVR
Education
The University of British Columbia 1986 — 1989
BSC
Convergys August 2007 - May 2010
Intervoice September 2002 - August 2007
Intervoice August 2000 - August 2002
Intervoice February 1998 - July 2000
Integrated Telephony Products September 1994 - February 1998
Skills
Red Hat Linux, IVR
Education
The University of British Columbia 1986 — 1989
BSC
Frank Light Frank Light's Convergys Experience March 1996 - June 1999
Job Software Developer at BEC Legal Systems
Industry Computer Software
Experience
BEC Legal Systems January 2013 - Present
Carespring Health Care Management, LLC August 2009 - January 2013
Homeschool Network of Greater Cincinnati June 2002 - May 2011
Lexis-Nexis August 2001 - February 2009
Parent Association for Gifted Children (PAGE) September 1998 - June 2004
Triple-I Consulting 1999 - 2001
AT&T June 1999 - December 2000
Convergys March 1996 - June 1999
Mettler Toledo June 1995 - September 1995
Metatec, Inc 1994 - 1995
Skills
ASP.NET, VBA, Perl, C#, Sharepoint, C++, Unix Shell Scripting, Microsoft SQL Server, Oracle SQL, Access, Oracle, SharePoint, SDLC, Databases, SQL, XML, Software Development, JavaScript, Visual Studio
Education
The Ohio State University 1993 — 1996
BS
University of Minnesota-Twin Cities 1989 — 1993
MS
University of Cincinnati
BS
University of Cincinnati College of Business
Saint Xavier High School
BEC Legal Systems January 2013 - Present
Carespring Health Care Management, LLC August 2009 - January 2013
Homeschool Network of Greater Cincinnati June 2002 - May 2011
Lexis-Nexis August 2001 - February 2009
Parent Association for Gifted Children (PAGE) September 1998 - June 2004
Triple-I Consulting 1999 - 2001
AT&T June 1999 - December 2000
Convergys March 1996 - June 1999
Mettler Toledo June 1995 - September 1995
Metatec, Inc 1994 - 1995
Skills
ASP.NET, VBA, Perl, C#, Sharepoint, C++, Unix Shell Scripting, Microsoft SQL Server, Oracle SQL, Access, Oracle, SharePoint, SDLC, Databases, SQL, XML, Software Development, JavaScript, Visual Studio
Education
The Ohio State University 1993 — 1996
BS
University of Minnesota-Twin Cities 1989 — 1993
MS
University of Cincinnati
BS
University of Cincinnati College of Business
Saint Xavier High School
Terry Hampton Terry Hampton's Convergys Experience 1989 - 2002
Job Sr. Business / IT Analyst AK Steel
Industry Information Technology and Services
Experience
AK Steel March 2015 - Present
Kroger and Vantiv 2012 - 2015
Convergys 1989 - 2002
Skills
Process Improvement, Data Analysis, Database Design, Data Mining, Basel II, SDLC, Software Development, Validation, Business Analysis, Project Management, Requirements Analysis, Vendor Management, Management, Software Project..., IT Management, PMO, Six Sigma, PMP, Databases, MS Project, Change Management, Cross-functional Team..., Testing
Education
International Society for Six Sigma Certifications 2009 — 2009
Black Belt Certification, Six Sigma
Carnegie Mellon University and the PMI 2006 — 2006
Certification, Project Management
The Ohio State University
B.S., Music & Computer Systems
AK Steel March 2015 - Present
Kroger and Vantiv 2012 - 2015
Convergys 1989 - 2002
Skills
Process Improvement, Data Analysis, Database Design, Data Mining, Basel II, SDLC, Software Development, Validation, Business Analysis, Project Management, Requirements Analysis, Vendor Management, Management, Software Project..., IT Management, PMO, Six Sigma, PMP, Databases, MS Project, Change Management, Cross-functional Team..., Testing
Education
International Society for Six Sigma Certifications 2009 — 2009
Black Belt Certification, Six Sigma
Carnegie Mellon University and the PMI 2006 — 2006
Certification, Project Management
The Ohio State University
B.S., Music & Computer Systems
Hsiwen Chu Hsiwen Chu's Convergys Experience February 2003 - October 2004
Job Deskside Support Analyst at University of Alberta
Industry Information Technology and Services
Experience
University of Alberta September 2012 - Present
University of Alberta February 2010 - August 2012
Focus Corporation April 2008 - January 2010
Dell May 2006 - April 2008
Dell October 2004 - May 2006
Convergys February 2003 - October 2004
Skills
Microsoft Exchange, Visio, Technical Support, TCP/IP, Troubleshooting, Windows Server, Customer Service, Process Improvement, Team Leadership, VPN, Windows, Active Directory, Microsoft SQL Server, Service Delivery, Microsoft Office, Business Analysis
Education
CDI College of Business and Technology 2002 — 2003
Diploma, Network and Internet Specialist
The University of Lethbridge 1997 — 1999
Bachelor of Science, Chemistry
University of Alberta September 2012 - Present
University of Alberta February 2010 - August 2012
Focus Corporation April 2008 - January 2010
Dell May 2006 - April 2008
Dell October 2004 - May 2006
Convergys February 2003 - October 2004
Skills
Microsoft Exchange, Visio, Technical Support, TCP/IP, Troubleshooting, Windows Server, Customer Service, Process Improvement, Team Leadership, VPN, Windows, Active Directory, Microsoft SQL Server, Service Delivery, Microsoft Office, Business Analysis
Education
CDI College of Business and Technology 2002 — 2003
Diploma, Network and Internet Specialist
The University of Lethbridge 1997 — 1999
Bachelor of Science, Chemistry
Christopher John Jimenez Christopher John Jimenez's Convergys Experience June 2008 - March 2010
Job Front Office Agent at Hyatt Regency St Louis at the Arch
Industry Hospitality
Experience
La Consolacion College June 2015 - Present
colegio San Agustin June 2014 - March 2015
Hyatt Regency St Louis at the Arch May 2013 - October 2013
Wildwood Snowmass November 2012 - April 2013
University of St La Salle June 2010 - March 2012
Convergys June 2008 - March 2010
Teleperformance September 2006 - April 2008
Skills
Troubleshooting, Front Office, English, Property Management..., Hardware, Team Leadership, Team Management, Customer Satisfaction, Event Management, Hotel Management, MICROS, Customer Service
Education
The Philippine Women's University 2010 — 2014
Master's degree, Hotel, Motel, and Restaurant Management
University of St La Salle 2001 — 2005
Bachelor of Science (BS), Hospitality Administration/Management
La Consolacion College June 2015 - Present
colegio San Agustin June 2014 - March 2015
Hyatt Regency St Louis at the Arch May 2013 - October 2013
Wildwood Snowmass November 2012 - April 2013
University of St La Salle June 2010 - March 2012
Convergys June 2008 - March 2010
Teleperformance September 2006 - April 2008
Skills
Troubleshooting, Front Office, English, Property Management..., Hardware, Team Leadership, Team Management, Customer Satisfaction, Event Management, Hotel Management, MICROS, Customer Service
Education
The Philippine Women's University 2010 — 2014
Master's degree, Hotel, Motel, and Restaurant Management
University of St La Salle 2001 — 2005
Bachelor of Science (BS), Hospitality Administration/Management
Evan Bouchard Evan Bouchard's Convergys Experience 2007 - 2009
Job Actuary
Industry Insurance
Experience
Lockheed Martin 2010 - 2010
Convergys 2007 - 2009
Skills
Mathematics, Matlab, SAS, Minitab
Education
The University of New Mexico
Bachelor of Science (BS), Applied Mathematics
Lockheed Martin 2010 - 2010
Convergys 2007 - 2009
Skills
Mathematics, Matlab, SAS, Minitab
Education
The University of New Mexico
Bachelor of Science (BS), Applied Mathematics
Alan LaDuke Alan LaDuke's Convergys Experience 2008 - 2012
Job Procurement / Inventory Control at SORTA/Metro
Industry Consumer Services
Experience
SORTA/Metro 2013 - Present
Convergys 2008 - 2012
Convergys 2005 - 2008
Convergys 2001 - 2005
Convergys 1999 - 2001
The Hillman Group 1997 - 1999
The Hillman Group 1994 - 1997
Ohio Army National Guard 1982 - 1988
Skills
Purchasing, Inventory Management, Business Process..., Business Process..., Supply Chain Management, Strategic Sourcing, Materials Management, Cost Savings Strategies, Contract Negotiation, Contract Management, System Integration, Team Building, System Administration, Change Management, Customer Satisfaction, Vendor Management, PeopleSoft, Operations Management, Program Management, Performance Management, Project Management, Cross-functional Team..., Integration, Leadership, Management, Logistics, Employee Relations, Procurement, Team Leadership, Team Management, Customer Service, Forecasting, Strategy, Project Planning, Business Process, Outsourcing, Business Intelligence, Sourcing, Pricing, Manufacturing, Call Centers, CRM, Supply Chain, Inventory Control, Process Improvement, Six Sigma
Education
The Ohio State University
BSBA, Production and Operations Management
SORTA/Metro 2013 - Present
Convergys 2008 - 2012
Convergys 2005 - 2008
Convergys 2001 - 2005
Convergys 1999 - 2001
The Hillman Group 1997 - 1999
The Hillman Group 1994 - 1997
Ohio Army National Guard 1982 - 1988
Skills
Purchasing, Inventory Management, Business Process..., Business Process..., Supply Chain Management, Strategic Sourcing, Materials Management, Cost Savings Strategies, Contract Negotiation, Contract Management, System Integration, Team Building, System Administration, Change Management, Customer Satisfaction, Vendor Management, PeopleSoft, Operations Management, Program Management, Performance Management, Project Management, Cross-functional Team..., Integration, Leadership, Management, Logistics, Employee Relations, Procurement, Team Leadership, Team Management, Customer Service, Forecasting, Strategy, Project Planning, Business Process, Outsourcing, Business Intelligence, Sourcing, Pricing, Manufacturing, Call Centers, CRM, Supply Chain, Inventory Control, Process Improvement, Six Sigma
Education
The Ohio State University
BSBA, Production and Operations Management
Aaron Stokes's Convergys Experience July 2009 - May 2010
Job Associate Customer Content Specialist at PR Newswire
Industry Writing and Editing
Experience
PR Newswire August 2013 - Present
Griffin & Associates September 2012 - April 2013
University of New Mexico Libraries July 2011 - October 2012
Central New Mexico Community College May 2010 - August 2011
Convergys July 2009 - May 2010
Skills
MS Office: Word, MS Office: PowerPoint, Communication Skills, Writing Skills, Public Speaking, Public Relations, Performance, Editing, Proofreading, Copy Editing, News Writing, Strategic Communications, Teamwork, Mediation, Social Media, Management, Creative Writing, Teaching, Performance Tuning, Press Releases, Time Management
Education
The University of New Mexico 2011 — 2013
Bachelor of Arts, English: Professional Writing
Central New Mexico Community College 2008 — 2010
Associate of Arts, Liberal Arts
PR Newswire August 2013 - Present
Griffin & Associates September 2012 - April 2013
University of New Mexico Libraries July 2011 - October 2012
Central New Mexico Community College May 2010 - August 2011
Convergys July 2009 - May 2010
Skills
MS Office: Word, MS Office: PowerPoint, Communication Skills, Writing Skills, Public Speaking, Public Relations, Performance, Editing, Proofreading, Copy Editing, News Writing, Strategic Communications, Teamwork, Mediation, Social Media, Management, Creative Writing, Teaching, Performance Tuning, Press Releases, Time Management
Education
The University of New Mexico 2011 — 2013
Bachelor of Arts, English: Professional Writing
Central New Mexico Community College 2008 — 2010
Associate of Arts, Liberal Arts
Kevin Crites Kevin Crites's Convergys Experience February 1990 - December 2007
Job Senior Integration Consultant at Adventist Health System
Industry Information Technology and Services
Experience
Adventist Health System January 2011 - Present
Adventist Health System - IS May 2008 - Present
KiksNet December 2007 - December 2013
Convergys February 1990 - December 2007
Skills
PMP, SDLC, Project Management, Vendor Management, Quest vWorkspace, Integration, Process Improvement, Software Development, Interface Programming, Performance Management, Operations Management, Customer Support, Healthcare Consulting, Healthcare Information..., Healthcare Information..., Business Process, Program Management, Testing, SharePoint, Visio, EHR, MS Project, Leadership, PMO, Management, IT Service Management, Information Technology, Oracle, Business Analysis, Project Portfolio..., Consulting, HL7, Systems Analysis, Business Development
Education
The George Washington University - School of Business
Masters, Project Management
Adventist Health System January 2011 - Present
Adventist Health System - IS May 2008 - Present
KiksNet December 2007 - December 2013
Convergys February 1990 - December 2007
Skills
PMP, SDLC, Project Management, Vendor Management, Quest vWorkspace, Integration, Process Improvement, Software Development, Interface Programming, Performance Management, Operations Management, Customer Support, Healthcare Consulting, Healthcare Information..., Healthcare Information..., Business Process, Program Management, Testing, SharePoint, Visio, EHR, MS Project, Leadership, PMO, Management, IT Service Management, Information Technology, Oracle, Business Analysis, Project Portfolio..., Consulting, HL7, Systems Analysis, Business Development
Education
The George Washington University - School of Business
Masters, Project Management
Alan Aavedal Alan Aavedal's Convergys Experience October 1997 - October 2001
Job Production Supervisor at UniFirst Corporation
Industry Information Technology and Services
Experience
UniFirst Corporation June 2014 - Present
Casey Family Programs January 2001 - Present
Xerox October 2011 - April 2014
WhoCanHelp.com April 2010 - August 2011
GatesCo Hardware & Supply February 2008 - June 2009
Vehix.com December 2005 - November 2007
eBay, Inc January 2003 - August 2004
Convergys October 1997 - October 2001
Skills
Customer Service, Marketing Communications, Training & Development, Product Management, Customer Relations, Quality Assurance, Employee Relations, Social Media, Blogging, Twitter, Facebook, SEO, Online Marketing, Microsoft Office, Social Networking, Public Relations, Inventory Management, Social Media Marketing, Hiring, Staff Training, Start-ups, Strategic Planning, Management, Recruiting, Project Management, Process Improvement, Sales, Operations Management, Coaching, Marketing, Leadership, Customer Satisfaction, Budgets, Analysis, Interviews, Employee Training, Call Centers, Human Resources, Team Building, Team Leadership, Access, Training
Education
The University of Montana - School of Business Administration 1989 — 1994
Bachelor's Degree, Business Administration - Major: Marketing, Minors: Economics & Communications
UniFirst Corporation June 2014 - Present
Casey Family Programs January 2001 - Present
Xerox October 2011 - April 2014
WhoCanHelp.com April 2010 - August 2011
GatesCo Hardware & Supply February 2008 - June 2009
Vehix.com December 2005 - November 2007
eBay, Inc January 2003 - August 2004
Convergys October 1997 - October 2001
Skills
Customer Service, Marketing Communications, Training & Development, Product Management, Customer Relations, Quality Assurance, Employee Relations, Social Media, Blogging, Twitter, Facebook, SEO, Online Marketing, Microsoft Office, Social Networking, Public Relations, Inventory Management, Social Media Marketing, Hiring, Staff Training, Start-ups, Strategic Planning, Management, Recruiting, Project Management, Process Improvement, Sales, Operations Management, Coaching, Marketing, Leadership, Customer Satisfaction, Budgets, Analysis, Interviews, Employee Training, Call Centers, Human Resources, Team Building, Team Leadership, Access, Training
Education
The University of Montana - School of Business Administration 1989 — 1994
Bachelor's Degree, Business Administration - Major: Marketing, Minors: Economics & Communications
Ron Dull Ron Dull's Convergys Experience May 2002 - May 2009
Job Senior Vice President at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2012 - Present
Lookout Advisors LLC May 2009 - February 2012
Convergys May 2002 - May 2009
Bluespring Software March 2001 - May 2002
Accenture June 1990 - March 2001
Skills
Professional Services, Integration, Strategy, Vendor Management, Management, Outsourcing, Business Process..., CRM, Program Management, Strategic Planning, Business Transformation, Leadership, Management Consulting, Customer Satisfaction, Business Strategy, Contact Centers, Product Management, BPO, Call Center, Operations Management, Customer Service, Change Management, Telecommunications, Business Analysis, Customer Experience, Networking, Process Improvement, Business Process, Retail, Online Retail, Multi-channel Retail
Education
University of Southern California 1989 — 1990
M.S.
The Ohio State University 1985 — 1989
B.S.
Sutherland Global Services February 2012 - Present
Lookout Advisors LLC May 2009 - February 2012
Convergys May 2002 - May 2009
Bluespring Software March 2001 - May 2002
Accenture June 1990 - March 2001
Skills
Professional Services, Integration, Strategy, Vendor Management, Management, Outsourcing, Business Process..., CRM, Program Management, Strategic Planning, Business Transformation, Leadership, Management Consulting, Customer Satisfaction, Business Strategy, Contact Centers, Product Management, BPO, Call Center, Operations Management, Customer Service, Change Management, Telecommunications, Business Analysis, Customer Experience, Networking, Process Improvement, Business Process, Retail, Online Retail, Multi-channel Retail
Education
University of Southern California 1989 — 1990
M.S.
The Ohio State University 1985 — 1989
B.S.
John Marshall III John Marshall III's Convergys Experience 1993 - 1998
Job
Industry Staffing and Recruiting
Experience
Adecco North America 1998 - Present
MPS Group 1998 - 2010
Convergys 1993 - 1998
King & Spalding 1988 - 1993
Skills
Leadership, Contract Negotiation, Marketing, Finance, Accounting, Corporate Law, Corporate Finance, Temporary Staffing, Staffing Services, Executive Search, Talent Acquisition, Recruiting, Temporary Placement, Technical Recruiting, Contract Recruitment, Internet Recruiting, Permanent Placement, Sourcing, Employee Relations, Employment Law, Human Resources, Negotiation
Education
University of Florida 1985 — 1988
JD, Law
The University of Georgia 1981 — 1985
BA, Economics
Adecco North America 1998 - Present
MPS Group 1998 - 2010
Convergys 1993 - 1998
King & Spalding 1988 - 1993
Skills
Leadership, Contract Negotiation, Marketing, Finance, Accounting, Corporate Law, Corporate Finance, Temporary Staffing, Staffing Services, Executive Search, Talent Acquisition, Recruiting, Temporary Placement, Technical Recruiting, Contract Recruitment, Internet Recruiting, Permanent Placement, Sourcing, Employee Relations, Employment Law, Human Resources, Negotiation
Education
University of Florida 1985 — 1988
JD, Law
The University of Georgia 1981 — 1985
BA, Economics
Stephanie Elfenson Stephanie Elfenson's Convergys Experience March 2009 - April 2015
Job Director
Industry Outsourcing/Offshoring
Experience
Convergys March 2009 - April 2015
Convergys October 2008 - March 2009
Convergys April 2007 - October 2008
Convergys May 2005 - April 2007
Convergys May 2002 - May 2005
Convergys November 2001 - May 2002
FlightSafety International November 2000 - November 2001
IBM Learning Services / Catapult Software Training 1998 - 2000
Skills
Call Center, BPO, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Call Centers, Program Management, Training, Service Delivery, Offshoring, Team Management, Performance Management, Business Development, Cross-functional Team..., Recruiting, CRM, Customer Satisfaction, Telecommunications, Leadership, Process Improvement, Solution Selling, Operations Management, Change Management, Business Process..., Customer Retention, Management, Strategy, Team Leadership, Team Building, Project Management, Customer Service, Coaching, Business Analysis, Employee Engagement, Strategic Planning, Talent Management, P&L Management, Transition Management, SLA, Employee Relations, Account Management
Education
The University of Georgia 1994 — 1996
Bachelor of Arts, Anthropology
Indian River State College 1986 — 1989
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Convergys March 2009 - April 2015
Convergys October 2008 - March 2009
Convergys April 2007 - October 2008
Convergys May 2005 - April 2007
Convergys May 2002 - May 2005
Convergys November 2001 - May 2002
FlightSafety International November 2000 - November 2001
IBM Learning Services / Catapult Software Training 1998 - 2000
Skills
Call Center, BPO, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Vendor Management, Call Centers, Program Management, Training, Service Delivery, Offshoring, Team Management, Performance Management, Business Development, Cross-functional Team..., Recruiting, CRM, Customer Satisfaction, Telecommunications, Leadership, Process Improvement, Solution Selling, Operations Management, Change Management, Business Process..., Customer Retention, Management, Strategy, Team Leadership, Team Building, Project Management, Customer Service, Coaching, Business Analysis, Employee Engagement, Strategic Planning, Talent Management, P&L Management, Transition Management, SLA, Employee Relations, Account Management
Education
The University of Georgia 1994 — 1996
Bachelor of Arts, Anthropology
Indian River State College 1986 — 1989
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Dorian Barja Dorian Barja's Convergys Experience August 2005 - July 2009
Job Director of Operations at ETI Software Solutions
Industry Telecommunications
Experience
ETI Software Solutions October 2013 - Present
ETI Software Solutions August 2009 - September 2013
Convergys August 2005 - July 2009
Convergys October 2003 - August 2005
Convergys September 2001 - October 2003
Digiquant September 2000 - September 2001
Convergys December 1999 - September 2000
Convergys April 1997 - December 1999
Convergys August 1995 - April 1997
Biomet April 1993 - August 1995
Education
The University of Georgia 1988 — 1993
Bachelor of Science (B.S.)
ETI Software Solutions October 2013 - Present
ETI Software Solutions August 2009 - September 2013
Convergys August 2005 - July 2009
Convergys October 2003 - August 2005
Convergys September 2001 - October 2003
Digiquant September 2000 - September 2001
Convergys December 1999 - September 2000
Convergys April 1997 - December 1999
Convergys August 1995 - April 1997
Biomet April 1993 - August 1995
Education
The University of Georgia 1988 — 1993
Bachelor of Science (B.S.)
Dan Sarafin Dan Sarafin's Convergys Experience October 1984 - February 2010
Job 63 Pounds Lighter Now
Industry Information Technology and Services
Experience
American Modern Insurance Group September 2013 - November 2013
Atos April 2012 - March 2013
Convergys October 1984 - February 2010
Skills
Asset Management, SharePoint Designer, Financial Management, JCL, Systems Analysis, Application Development, Lotus Notes, SDLC, Requirements Analysis, Application Design, SharePoint, Requirements Gathering, Databases, Disaster Recovery, Software Project..., Operating Systems, ITIL, Software Development, Database Administration, Database Design, Technical Writing, Help Desk Support, Active Directory, Windows 7, XP, Technical Support, Troubleshooting, Service Delivery, Project Management, IT Service Management, Software Documentation
Education
The Ohio State University 1977 — 1984
Bachelor of Business Administration (BSBA), Computer and Information Systems, 3.0
American Modern Insurance Group September 2013 - November 2013
Atos April 2012 - March 2013
Convergys October 1984 - February 2010
Skills
Asset Management, SharePoint Designer, Financial Management, JCL, Systems Analysis, Application Development, Lotus Notes, SDLC, Requirements Analysis, Application Design, SharePoint, Requirements Gathering, Databases, Disaster Recovery, Software Project..., Operating Systems, ITIL, Software Development, Database Administration, Database Design, Technical Writing, Help Desk Support, Active Directory, Windows 7, XP, Technical Support, Troubleshooting, Service Delivery, Project Management, IT Service Management, Software Documentation
Education
The Ohio State University 1977 — 1984
Bachelor of Business Administration (BSBA), Computer and Information Systems, 3.0
Dave Sander Dave Sander's Convergys Experience 1994 - 1995
Job Producer and Creative Professional
Industry Market Research
Experience
Seek Company December 2009 - Present
RED212 2004 - 2009
Freelance Video Production 2001 - 2009
SCH Technologies, Inc. 1999 - 2001
MedPlus 1995 - 1999
Convergys 1994 - 1995
Skills
Customer Insight, Digital Marketing, Social Media Marketing, Blogging, Social Media, Video Production
Education
The Ohio State University 1987 — 1992
Bachelor of Arts in Journalism, Advertising
Seek Company December 2009 - Present
RED212 2004 - 2009
Freelance Video Production 2001 - 2009
SCH Technologies, Inc. 1999 - 2001
MedPlus 1995 - 1999
Convergys 1994 - 1995
Skills
Customer Insight, Digital Marketing, Social Media Marketing, Blogging, Social Media, Video Production
Education
The Ohio State University 1987 — 1992
Bachelor of Arts in Journalism, Advertising
Janet Woodthorpe's Convergys Experience 1995 - 1997
Job Marketing Consultant
Industry Computer Software
Experience
Independent Contractor 2011 - Present
Portal Software (acquired by Oracle) 2000 - 2002
Portal Software (acquired by Oracle) 1998 - 2000
Portal Software (acquired by Oracle) 1997 - 1998
Convergys 1995 - 1997
Skills
User Interface Design, Adobe Creative Suite, User Experience, Logo Design, SaaS, CSS, Web Design, HTML, ExactTarget, Digital Marketing, Product Marketing, Product Management, Program Management, Business Development, Sales Enablement, Enterprise Software, Instructional Design, E-Learning, Blended Learning, Training Delivery, Direct Sales, Start-ups
Education
University College London, U. of London
Master's Degree, Information Technology
The University of Manchester 1987 — 1990
BEng, Chemical Engineering
Independent Contractor 2011 - Present
Portal Software (acquired by Oracle) 2000 - 2002
Portal Software (acquired by Oracle) 1998 - 2000
Portal Software (acquired by Oracle) 1997 - 1998
Convergys 1995 - 1997
Skills
User Interface Design, Adobe Creative Suite, User Experience, Logo Design, SaaS, CSS, Web Design, HTML, ExactTarget, Digital Marketing, Product Marketing, Product Management, Program Management, Business Development, Sales Enablement, Enterprise Software, Instructional Design, E-Learning, Blended Learning, Training Delivery, Direct Sales, Start-ups
Education
University College London, U. of London
Master's Degree, Information Technology
The University of Manchester 1987 — 1990
BEng, Chemical Engineering
Colleen Odenbaugh Colleen Odenbaugh's Convergys Experience 1994 - 2014
Job Operations Manager
Industry Retail
Experience
Lowe's Companies, Inc. May 2014 - Present
Convergys 1994 - 2014
Skills
Learning Management, Technical Training, Training Needs Analysis, Soft Skills, Content Development, Vendor Management, Software Documentation, Adobe Acrobat, Project Management, User Interface Design, Customer Experience, User Experience, Team Management, Usability Testing, ADDIE, Analysis, Blended Learning, Needs Analysis, Management, Coaching, Hands-on Training, Call Centers, Training, Process Improvement, Performance Management, Customer Satisfaction, Program Management, Customer Service, Team Building, Change Management, Operations Management, Team Leadership, Leadership, Employee Training
Education
The University of New Mexico
Westminster College
Lowe's Companies, Inc. May 2014 - Present
Convergys 1994 - 2014
Skills
Learning Management, Technical Training, Training Needs Analysis, Soft Skills, Content Development, Vendor Management, Software Documentation, Adobe Acrobat, Project Management, User Interface Design, Customer Experience, User Experience, Team Management, Usability Testing, ADDIE, Analysis, Blended Learning, Needs Analysis, Management, Coaching, Hands-on Training, Call Centers, Training, Process Improvement, Performance Management, Customer Satisfaction, Program Management, Customer Service, Team Building, Change Management, Operations Management, Team Leadership, Leadership, Employee Training
Education
The University of New Mexico
Westminster College
John Lynn John Lynn's Convergys Experience June 2013 - Present
Job Executive Client Partner at Convergys
Industry Consumer Services
Experience
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
Steve Durante Steve Durante's Convergys Experience 1991 - 1997
Job Communications Industry Consultant
Industry Telecommunications
Experience
IBM August 2015 - Present
INOVVO October 2014 - July 2015
comScore, Inc. July 2010 - September 2014
Nexius, Inc. (now comScore) March 2009 - July 2010
IBM November 2002 - 2009
Marconi (formerly Metapath/MSI) 1997 - 2002
Convergys 1991 - 1997
Skills
Enterprise Software, Start-ups, Telecommunications, Wireless, Direct Sales, Leadership, Sales Management, Sales, Mergers & Acquisitions, Team Building, Executive Management, Open Source Software, Vendor Management, Product Management, Contract Negotiation, Strategic Planning, Strategy, Project Management, Mobile Devices, Strategic Partnerships, CRM, SaaS, Business Development, Integration, Salesforce.com
Education
The George Washington University - School of Business
Washington and Jefferson College
IBM August 2015 - Present
INOVVO October 2014 - July 2015
comScore, Inc. July 2010 - September 2014
Nexius, Inc. (now comScore) March 2009 - July 2010
IBM November 2002 - 2009
Marconi (formerly Metapath/MSI) 1997 - 2002
Convergys 1991 - 1997
Skills
Enterprise Software, Start-ups, Telecommunications, Wireless, Direct Sales, Leadership, Sales Management, Sales, Mergers & Acquisitions, Team Building, Executive Management, Open Source Software, Vendor Management, Product Management, Contract Negotiation, Strategic Planning, Strategy, Project Management, Mobile Devices, Strategic Partnerships, CRM, SaaS, Business Development, Integration, Salesforce.com
Education
The George Washington University - School of Business
Washington and Jefferson College
Faris Alqadah Faris Alqadah's Convergys Experience May 2008 - September 2008
Job Cofounder at QM Scientific
Industry Information Technology and Services
Experience
QM Scientific August 2014 - Present
PayPal May 2012 - August 2014
Johns Hopkins University 2010 - 2012
University of Cincinnati September 2007 - June 2010
Convergys May 2008 - September 2008
Global Applications March 2004 - September 2006
University of Cincinnati March 2004 - September 2004
Skills
Data Mining, C++, Clustering, SQL, Java, Hadoop, Matlab, Weka
Education
The Johns Hopkins University School of Medicine 2010 — 2012
Post-Doc, Computer Science
University of Cincinnati 2005 — 2010
PhD, Computer Science
University of Cincinnati 2002 — 2005
Bachelor of Science, Computer Science
QM Scientific August 2014 - Present
PayPal May 2012 - August 2014
Johns Hopkins University 2010 - 2012
University of Cincinnati September 2007 - June 2010
Convergys May 2008 - September 2008
Global Applications March 2004 - September 2006
University of Cincinnati March 2004 - September 2004
Skills
Data Mining, C++, Clustering, SQL, Java, Hadoop, Matlab, Weka
Education
The Johns Hopkins University School of Medicine 2010 — 2012
Post-Doc, Computer Science
University of Cincinnati 2005 — 2010
PhD, Computer Science
University of Cincinnati 2002 — 2005
Bachelor of Science, Computer Science
Will Cantrell Will Cantrell's Convergys Experience April 2001 - September 2009
Job Program Manager at Advanced Software Systems (ASSYST)
Industry Information Technology and Services
Experience
Advanced Software Systems (ASSYST) May 2013 - Present
Advanced Software Systems (ASSYST) July 2011 - May 2013
Apptis, Inc. April 2010 - June 2011
Convergys April 2001 - September 2009
Skills
PMP, SDLC, MS Project, Project Management, Visio, Vendor Management, Integration, SharePoint, Telecommunications, Data Center, VoIP, Requirements Analysis, Cross-functional Team..., Disaster Recovery, Software Project..., SQL, Service Delivery, Management, PMO, Program Management, Strategy, Testing, Project Portfolio..., ITIL, IT Service Management, Databases, Leadership, IT Management, IT Strategy, Business Process, Business Intelligence, Business Analysis, Enterprise Architecture, Business Process..., Microsoft Project
Education
The George Washington University - School of Business 2007 — 2009
MS, Project Management
University of Virginia 1971 — 1976
BA, Speech Communication
Advanced Software Systems (ASSYST) May 2013 - Present
Advanced Software Systems (ASSYST) July 2011 - May 2013
Apptis, Inc. April 2010 - June 2011
Convergys April 2001 - September 2009
Skills
PMP, SDLC, MS Project, Project Management, Visio, Vendor Management, Integration, SharePoint, Telecommunications, Data Center, VoIP, Requirements Analysis, Cross-functional Team..., Disaster Recovery, Software Project..., SQL, Service Delivery, Management, PMO, Program Management, Strategy, Testing, Project Portfolio..., ITIL, IT Service Management, Databases, Leadership, IT Management, IT Strategy, Business Process, Business Intelligence, Business Analysis, Enterprise Architecture, Business Process..., Microsoft Project
Education
The George Washington University - School of Business 2007 — 2009
MS, Project Management
University of Virginia 1971 — 1976
BA, Speech Communication
Erin O'Brien, PMP Erin O'Brien, PMP's Convergys Experience 1998 - 2004
Job Manager, Service Delivery Management
Industry Information Technology and Services
Experience
Logicalis June 2013 - Present
Paycor October 2010 - June 2013
Kendle International July 2008 - October 2010
PlaneTechs LLC 2006 - 2007
Convergys 1998 - 2004
Ryland Homes 1996 - 1998
Skills
Process Improvement, Quality Assurance, Software Documentation, Leadership, Business Analysis, SDLC, SharePoint, Requirements Analysis, Project Management, Team Building, Software Project..., Training, PMP, Agile Methodologies, Program Management, Visio, Requirements Gathering, Analysis, Business Process..., Vendor Management, Management, Cross-functional Team...
Education
The George Washington University - School of Business 1999 — 2001
Masters Certificate, Project Management
Parks College
University of Central Oklahoma
Bachelor's degree
University of Cincinnati
Master's degree
Logicalis June 2013 - Present
Paycor October 2010 - June 2013
Kendle International July 2008 - October 2010
PlaneTechs LLC 2006 - 2007
Convergys 1998 - 2004
Ryland Homes 1996 - 1998
Skills
Process Improvement, Quality Assurance, Software Documentation, Leadership, Business Analysis, SDLC, SharePoint, Requirements Analysis, Project Management, Team Building, Software Project..., Training, PMP, Agile Methodologies, Program Management, Visio, Requirements Gathering, Analysis, Business Process..., Vendor Management, Management, Cross-functional Team...
Education
The George Washington University - School of Business 1999 — 2001
Masters Certificate, Project Management
Parks College
University of Central Oklahoma
Bachelor's degree
University of Cincinnati
Master's degree
Joseph Leibu Joseph Leibu's Convergys Experience April 2003 - June 2007
Job Field Services Analyst for Compucom
Industry Information Technology and Services
Experience
CompuCom June 2014 - Present
F2OnSite January 2014 - June 2014
Sullivan and Cogliano November 2013 - January 2014
Insight Global October 2013 - November 2013
Insight Global February 2013 - November 2013
TestAmerica June 2007 - January 2013
Convergys April 2003 - June 2007
Ortho Cycle Company January 1995 - July 2000
Sarcom April 1998 - June 1998
The Ohio State University September 1995 - June 1998
Skills
Troubleshooting, Access, Visual Basic, Process Scheduler, Servers, Technical Support, Network Administration, Microsoft Office, Desktop Support..., Desktop Application..., Data Entry, Online Data Entry, HTML, software support, Adobe Acrobat, Environmental Scanning, Scanners, Barcode Scanners, Windows XP Pro, Windows 7, Microsoft Office 2008..., Outlook, Cisco Networking, Remote Desktop, Computer Hardware..., Computer Software..., Help Desk Support, Desktop Computers, Desktop Deployment, Software Updates
Education
Devry University - Columbus Ohio 1998 — 2002
BS, Computer Information Systems
The Ohio State University 1995 — 1998
Computer Science
Parkway North High
CompuCom June 2014 - Present
F2OnSite January 2014 - June 2014
Sullivan and Cogliano November 2013 - January 2014
Insight Global October 2013 - November 2013
Insight Global February 2013 - November 2013
TestAmerica June 2007 - January 2013
Convergys April 2003 - June 2007
Ortho Cycle Company January 1995 - July 2000
Sarcom April 1998 - June 1998
The Ohio State University September 1995 - June 1998
Skills
Troubleshooting, Access, Visual Basic, Process Scheduler, Servers, Technical Support, Network Administration, Microsoft Office, Desktop Support..., Desktop Application..., Data Entry, Online Data Entry, HTML, software support, Adobe Acrobat, Environmental Scanning, Scanners, Barcode Scanners, Windows XP Pro, Windows 7, Microsoft Office 2008..., Outlook, Cisco Networking, Remote Desktop, Computer Hardware..., Computer Software..., Help Desk Support, Desktop Computers, Desktop Deployment, Software Updates
Education
Devry University - Columbus Ohio 1998 — 2002
BS, Computer Information Systems
The Ohio State University 1995 — 1998
Computer Science
Parkway North High
Marlene Wagner, MBA Marlene Wagner, MBA's Convergys Experience June 2000 - December 2006
Job Senior Financial Analyst at Cengage Learning
Industry Publishing
Experience
Cengage Learning June 2008 - Present
George E. Fern Company January 2007 - June 2008
Convergys June 2000 - December 2006
The Children's Home of Cincinnati October 1999 - May 2000
National Underwriter Company January 1998 - September 1999
Tender Mercies Inc. March 1997 - December 1997
Talbert House March 1993 - March 1997
Cellular One of Ohio December 1988 - April 1991
Fashion Concepts January 1987 - December 1988
Touche Ross January 1986 - December 1986
Skills
Forecasting, Accounting, Budgets, Variance Analysis, Process Improvement, Finance, Financial Reporting, Financial Analysis, Financial Modeling, Strategic Financial..., Microsoft Excel, General Ledger, Essbase, Business Analysis, Internal Controls, JD Edwards, Internal Audit, Cross-functional Team..., Account Reconciliation, Budgeting, Smartview, JDE Enterprise One, Management
Education
Xavier University 1992 — 1996
MBA, Marketing
The Ohio State University 1981 — 1985
BS, Accounting
Walnut Hills High School 1977 — 1981
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Cengage Learning June 2008 - Present
George E. Fern Company January 2007 - June 2008
Convergys June 2000 - December 2006
The Children's Home of Cincinnati October 1999 - May 2000
National Underwriter Company January 1998 - September 1999
Tender Mercies Inc. March 1997 - December 1997
Talbert House March 1993 - March 1997
Cellular One of Ohio December 1988 - April 1991
Fashion Concepts January 1987 - December 1988
Touche Ross January 1986 - December 1986
Skills
Forecasting, Accounting, Budgets, Variance Analysis, Process Improvement, Finance, Financial Reporting, Financial Analysis, Financial Modeling, Strategic Financial..., Microsoft Excel, General Ledger, Essbase, Business Analysis, Internal Controls, JD Edwards, Internal Audit, Cross-functional Team..., Account Reconciliation, Budgeting, Smartview, JDE Enterprise One, Management
Education
Xavier University 1992 — 1996
MBA, Marketing
The Ohio State University 1981 — 1985
BS, Accounting
Walnut Hills High School 1977 — 1981
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ron Beerman, CTA Ron Beerman, CTA's Convergys Experience 1998 - 2004
Job Past Board Chair at Companions on a Journey Grief Support, Inc.
Industry Nonprofit Organization Management
Experience
Companions on a Journey Grief Support, Inc. October 2010 - January 2013
Convergys 1998 - 2004
Skills
BPO, Governance, Certified Tourism..., Tourism, Grief, Non-profit..., Vendor Management, Strategic Planning, Outsourcing, Process Improvement, Leadership, Change Management, Team Building, Program Management, Project Management
Education
The Ohio State University 1966 — 1970
Bachelor's degree, Information Technology
Companions on a Journey Grief Support, Inc. October 2010 - January 2013
Convergys 1998 - 2004
Skills
BPO, Governance, Certified Tourism..., Tourism, Grief, Non-profit..., Vendor Management, Strategic Planning, Outsourcing, Process Improvement, Leadership, Change Management, Team Building, Program Management, Project Management
Education
The Ohio State University 1966 — 1970
Bachelor's degree, Information Technology
Adriane Leavitt Adriane Leavitt's Convergys Experience February 2002 - December 2011
Job Global Product Manager | Project Manager | Proposal Writer | Marketing and Communications Professional
Industry Marketing and Advertising
Experience
Convergys February 2002 - December 2011
Convergys 2000 - 2002
AT&T 1990 - 1999
Skills
Vendor Management, Customer Experience, Project Management, Account Management, Marketing Strategy, Business Analysis, Product Marketing, Process Improvement, Change Management, Competitive Analysis, Product Management, B2B Marketing, Cross-functional Team..., B2B, BPO, Business Process..., Marketing Communications, Marketing, Business Development, Problem Solving, Customer Satisfaction, Credit Cards, Social Media, Training, Strong Power Point,..., Telecommunications, Management, Analysis, Strategy, Team Building, Sales, CRM, Strategic Planning, Project Planning, Call Centers, Proposal Writing, Customer Service, Leadership, Team Management, Outsourcing, Team Leadership, Customer Retention, Program Management
Education
The University of Georgia 1979 — 1985
Bachelor of Arts (B.A.), English, Minor in Psychology
Convergys February 2002 - December 2011
Convergys 2000 - 2002
AT&T 1990 - 1999
Skills
Vendor Management, Customer Experience, Project Management, Account Management, Marketing Strategy, Business Analysis, Product Marketing, Process Improvement, Change Management, Competitive Analysis, Product Management, B2B Marketing, Cross-functional Team..., B2B, BPO, Business Process..., Marketing Communications, Marketing, Business Development, Problem Solving, Customer Satisfaction, Credit Cards, Social Media, Training, Strong Power Point,..., Telecommunications, Management, Analysis, Strategy, Team Building, Sales, CRM, Strategic Planning, Project Planning, Call Centers, Proposal Writing, Customer Service, Leadership, Team Management, Outsourcing, Team Leadership, Customer Retention, Program Management
Education
The University of Georgia 1979 — 1985
Bachelor of Arts (B.A.), English, Minor in Psychology
Jane Braman Jane Braman's Convergys Experience February 2007 - December 2009
Job Consultant/Program Manager/Project Manager
Industry Information Technology and Services
Experience
ELLE Consulting Group LLC September 2010 - Present
Convergence Acceleration Solutions/CAS Group February 2010 - September 2010
Convergys February 2007 - December 2009
Convergys September 2005 - February 2007
Convergys September 2004 - September 2005
Convergys January 1999 - August 2004
Convergys June 1995 - January 1999
Convergys June 1990 - June 1995
Spectrum Technology Group May 1987 - June 1990
Skills
Program Management, Process Improvement, Product Marketing, Business Case, Contract Management, Cross-functional Team..., Product Development, Resource Allocation, Negotiation, SDLC, Vendor Management, Product Management, Software Development, Integration, Agile Methodologies, Business Development, Business Intelligence, Business Process, CRM, MS Project, Leadership, Management, Mobile Devices, PMP, Project Management, Requirements Analysis, Resource Management, Solution Architecture, Strategy, Team Leadership, Telecommunications
Education
University of Central Florida
BS
The George Washington University - School of Business
ELLE Consulting Group LLC September 2010 - Present
Convergence Acceleration Solutions/CAS Group February 2010 - September 2010
Convergys February 2007 - December 2009
Convergys September 2005 - February 2007
Convergys September 2004 - September 2005
Convergys January 1999 - August 2004
Convergys June 1995 - January 1999
Convergys June 1990 - June 1995
Spectrum Technology Group May 1987 - June 1990
Skills
Program Management, Process Improvement, Product Marketing, Business Case, Contract Management, Cross-functional Team..., Product Development, Resource Allocation, Negotiation, SDLC, Vendor Management, Product Management, Software Development, Integration, Agile Methodologies, Business Development, Business Intelligence, Business Process, CRM, MS Project, Leadership, Management, Mobile Devices, PMP, Project Management, Requirements Analysis, Resource Management, Solution Architecture, Strategy, Team Leadership, Telecommunications
Education
University of Central Florida
BS
The George Washington University - School of Business
Dan Overholser Dan Overholser's Convergys Experience November 2012 - July 2014
Job Retail Business Manager at Acosta Sales & Marketing
Industry Consumer Goods
Experience
Acosta Sales & Marketing February 2015 - Present
Infintech March 2007 - Present
Convergys November 2012 - July 2014
American Heritage Insurance Group January 2010 - November 2012
BNI 2010 - 2010
PuroClean January 2009 - November 2009
Miller-Valentine Group April 2007 - January 2008
Right Management 2007 - 2008
Curtis 1000 November 2003 - December 2006
Kroger April 2000 - November 2003
Skills
New Business Development, Fundraising, Sales Management, Retail, Consultative Selling, Customer Service, Negotiation, Customer Relations, Strategic Planning, Account Management, B2B, Business Development, Leadership, CRM, Selling, Sales
Education
The University of Georgia 2008 — 2008
Marketing Research
Wright State University 1999 — 1999
BS, Marketing
University of Cincinnati 1993 — 1997
Business
Acosta Sales & Marketing February 2015 - Present
Infintech March 2007 - Present
Convergys November 2012 - July 2014
American Heritage Insurance Group January 2010 - November 2012
BNI 2010 - 2010
PuroClean January 2009 - November 2009
Miller-Valentine Group April 2007 - January 2008
Right Management 2007 - 2008
Curtis 1000 November 2003 - December 2006
Kroger April 2000 - November 2003
Skills
New Business Development, Fundraising, Sales Management, Retail, Consultative Selling, Customer Service, Negotiation, Customer Relations, Strategic Planning, Account Management, B2B, Business Development, Leadership, CRM, Selling, Sales
Education
The University of Georgia 2008 — 2008
Marketing Research
Wright State University 1999 — 1999
BS, Marketing
University of Cincinnati 1993 — 1997
Business
Dennis Ross Dennis Ross's Convergys Experience December 2006 - February 2008
Job Vice President Benefit Eligibility at PayFlex Systems USA, Inc.
Industry Management Consulting
Experience
PayFlex Systems USA, Inc. April 2009 - Present
Performance Management Consulting August 2008 - March 2011
PayFlex Systems USA, Inc. 2009 - 2011
Convergys December 2006 - February 2008
Convergys October 2001 - December 2006
Convergys Corporation March 1996 - October 2001
Skills
Product Management, Due Diligence, BPO, Leadership, P&L Management, Strategy, Cross-functional Team..., Negotiation, Project Management, Data Analysis, CRM, Call Center, Business Process..., Call Centers, Executive Management, Outsourcing, Leadership Development
Education
The Tuck School of Business at Dartmouth 1999 — 1999
Senior Management Forum
University of Nebraska at Omaha
PayFlex Systems USA, Inc. April 2009 - Present
Performance Management Consulting August 2008 - March 2011
PayFlex Systems USA, Inc. 2009 - 2011
Convergys December 2006 - February 2008
Convergys October 2001 - December 2006
Convergys Corporation March 1996 - October 2001
Skills
Product Management, Due Diligence, BPO, Leadership, P&L Management, Strategy, Cross-functional Team..., Negotiation, Project Management, Data Analysis, CRM, Call Center, Business Process..., Call Centers, Executive Management, Outsourcing, Leadership Development
Education
The Tuck School of Business at Dartmouth 1999 — 1999
Senior Management Forum
University of Nebraska at Omaha
Dheeraj Achra Dheeraj Achra's Convergys Experience May 2004 - August 2004
Job Be part of an amazing success story. AWS NYC Hiring Technical Account Manager/Cloud Solutions Engineer
Industry Information Technology and Services
Experience
Amazon Web Services April 2015 - Present
Amazon Web Services October 2014 - April 2015
BlackBerry February 2009 - August 2014
Nortel July 2007 - February 2009
IBM January 2006 - April 2007
Convergys May 2004 - August 2004
Atmospheric Computing September 2003 - December 2003
PBR Laboratories May 2003 - August 2003
PBR Laboratories May 2002 - August 2002
Skills
ITIL, Automation, Cloud Computing, System Deployment, Virtualization, Software Development, Integration, Project Management, Program Management, C++, Telecommunications, Business Analysis, Agile Methodologies, Enterprise Architecture, Business Process, High Availability, Software Development..., Web Development, Web Services, Software Project..., Automated Software..., Servers, Operating Systems, SDLC, VMware ESX, Perl, HP, Solution Architecture, Databases, Enterprise Software, Troubleshooting, SaaS, Microsoft SQL Server, Software Design
Education
University of Waterloo 2011 — 2012
Master's in Management Science, Technology Management, First Year
University of Waterloo 2009 — 2010
Certification, Project Leadership
The University of Lethbridge 2001 — 2005
BSc, Computer Science & Math
Amazon Web Services April 2015 - Present
Amazon Web Services October 2014 - April 2015
BlackBerry February 2009 - August 2014
Nortel July 2007 - February 2009
IBM January 2006 - April 2007
Convergys May 2004 - August 2004
Atmospheric Computing September 2003 - December 2003
PBR Laboratories May 2003 - August 2003
PBR Laboratories May 2002 - August 2002
Skills
ITIL, Automation, Cloud Computing, System Deployment, Virtualization, Software Development, Integration, Project Management, Program Management, C++, Telecommunications, Business Analysis, Agile Methodologies, Enterprise Architecture, Business Process, High Availability, Software Development..., Web Development, Web Services, Software Project..., Automated Software..., Servers, Operating Systems, SDLC, VMware ESX, Perl, HP, Solution Architecture, Databases, Enterprise Software, Troubleshooting, SaaS, Microsoft SQL Server, Software Design
Education
University of Waterloo 2011 — 2012
Master's in Management Science, Technology Management, First Year
University of Waterloo 2009 — 2010
Certification, Project Leadership
The University of Lethbridge 2001 — 2005
BSc, Computer Science & Math
Terry Toyama's Convergys Experience January 2001 - February 2002
Job
Industry E-Learning
Experience
Golden Interactive Media, Inc. March 2008 - Present
Red Hill Studios November 2006 - March 2008
Crawford & Associates International March 2003 - October 2006
Convergys January 2001 - February 2002
WebMD 2000 - 2001
Krames StayWell 1992 - 2000
Skills
E-Learning, Adobe Creative Suite, Instructional Design, User Experience, User Interface Design, Graphic Design, Medical Illustration, Illustration, Creative Direction, Multimedia, WordPress, Publications, Art, Animation, Flash, Illustrator, Motion Graphics, Interaction Design, Adobe Acrobat
Education
The Johns Hopkins University School of Medicine 1989 — 1997
M.A.
University of California, San Diego 1982 — 1986
B.A.
Golden Interactive Media, Inc. March 2008 - Present
Red Hill Studios November 2006 - March 2008
Crawford & Associates International March 2003 - October 2006
Convergys January 2001 - February 2002
WebMD 2000 - 2001
Krames StayWell 1992 - 2000
Skills
E-Learning, Adobe Creative Suite, Instructional Design, User Experience, User Interface Design, Graphic Design, Medical Illustration, Illustration, Creative Direction, Multimedia, WordPress, Publications, Art, Animation, Flash, Illustrator, Motion Graphics, Interaction Design, Adobe Acrobat
Education
The Johns Hopkins University School of Medicine 1989 — 1997
M.A.
University of California, San Diego 1982 — 1986
B.A.
Charlie Nash's Convergys Experience May 1997 - December 2006
Job Software Engineer at Siemens
Industry Computer Software
Experience
Siemens PLM Software December 2006 - Present
Convergys May 1997 - December 2006
GE Aircraft Engines April 1988 - October 1993
Skills
Linux, Unix, C++, Java, Windows, Eclipse, SQL, Perl, Embedded Systems, Project Management, Telecommunications..., Web Development, Software Development, Integration, PHP, Software Engineering
Education
The Ohio State University
BSEE
University of Illinois at Urbana-Champaign
MSEE
Siemens PLM Software December 2006 - Present
Convergys May 1997 - December 2006
GE Aircraft Engines April 1988 - October 1993
Skills
Linux, Unix, C++, Java, Windows, Eclipse, SQL, Perl, Embedded Systems, Project Management, Telecommunications..., Web Development, Software Development, Integration, PHP, Software Engineering
Education
The Ohio State University
BSEE
University of Illinois at Urbana-Champaign
MSEE
Amanda Sipe's Convergys Experience December 2006 - June 2010
Job Operation Management
Industry Professional Training & Coaching
Experience
Convergys December 2006 - June 2010
AOL April 2002 - December 2006
YDDC/State of New Mexico August 2001 - December 2001
Alvarado Day School June 2001 - August 2001
Skills
Coaching, Customer Experience, Training, Microsoft Excel, Call Center, Management, Employee Training, Microsoft Word, Performance Management, Team Leadership, Team Building, Customer Service
Education
The University of New Mexico 2010 — 2013
Bachelor of Business Administration (BBA), Operations Management and Supervision, Graduate May 2013
San Juan Community College 1998 — 1999
none, Nutrition
Aztec High School 1994 — 1998
Diploma, n/a
Convergys December 2006 - June 2010
AOL April 2002 - December 2006
YDDC/State of New Mexico August 2001 - December 2001
Alvarado Day School June 2001 - August 2001
Skills
Coaching, Customer Experience, Training, Microsoft Excel, Call Center, Management, Employee Training, Microsoft Word, Performance Management, Team Leadership, Team Building, Customer Service
Education
The University of New Mexico 2010 — 2013
Bachelor of Business Administration (BBA), Operations Management and Supervision, Graduate May 2013
San Juan Community College 1998 — 1999
none, Nutrition
Aztec High School 1994 — 1998
Diploma, n/a
Ronald M Beerman's Convergys Experience 1970 - 2004
Job Independent Computer Software Professional
Industry Computer Software
Experience
Convergys 1970 - 2004
Education
The Ohio State University 1966 — 1970
Convergys 1970 - 2004
Education
The Ohio State University 1966 — 1970
Emil LaCivita's Convergys Experience February 1995 - November 2006
Job Vice President, Business Development at Arise Virtual Solutions, Inc.
Industry Outsourcing/Offshoring
Experience
Arise Virtual Solutions Inc. March 2009 - Present
The LaCivita Performance Group, LLC January 2007 - March 2009
Convergys February 1995 - November 2006
IBM February 1984 - February 1995
Skills
Customer Satisfaction, New Business Development, Executive Search, Budgets, Team Management, Negotiation, Sales, Outsourcing, Coaching, CRM, Vendor Management, Team Building, Team Leadership, Recruiting, Strategy, Call Center, BPO, Business Development, Process Improvement, Sales Management, Strategic Planning, Operations Management, Advertising, Account Management, Leadership, Cross-functional Team..., Call Centers, P&L Management, Consulting, Integrated Marketing, Performance Management, Customer Experience, Start-ups, Executive Management, Customer Retention, Strategic Partnerships, Contact Centers, Marketing Strategy, Lead Generation
Education
The George Washington University - School of Business 1982 — 1983
M.B.A., Business
University of Maryland - Robert H. Smith School of Business 1978 — 1981
Bachelor of Science (B.S.), Business Administration, Management and Operations
Arise Virtual Solutions Inc. March 2009 - Present
The LaCivita Performance Group, LLC January 2007 - March 2009
Convergys February 1995 - November 2006
IBM February 1984 - February 1995
Skills
Customer Satisfaction, New Business Development, Executive Search, Budgets, Team Management, Negotiation, Sales, Outsourcing, Coaching, CRM, Vendor Management, Team Building, Team Leadership, Recruiting, Strategy, Call Center, BPO, Business Development, Process Improvement, Sales Management, Strategic Planning, Operations Management, Advertising, Account Management, Leadership, Cross-functional Team..., Call Centers, P&L Management, Consulting, Integrated Marketing, Performance Management, Customer Experience, Start-ups, Executive Management, Customer Retention, Strategic Partnerships, Contact Centers, Marketing Strategy, Lead Generation
Education
The George Washington University - School of Business 1982 — 1983
M.B.A., Business
University of Maryland - Robert H. Smith School of Business 1978 — 1981
Bachelor of Science (B.S.), Business Administration, Management and Operations
Randy Hritsko's Convergys Experience 2008 - 2009
Job at Whitsyms Nursing
Industry Hospital & Health Care
Experience
Whitsyms Nursing March 2010 - Present
Convergys 2008 - 2009
Convergys 2005 - 2008
Convergys 1999 - 2005
Convergys 1998 - 1999
Ford Motor Company 1993 - 1996
Russell Stover Candies 1992 - 1993
Skills
Sales&Marketing, Relationship..., Relation Management, Negotiation, Management, Professional Mentoring, Process Improvement, Problem Solving, Forecasting, Salesforce.com, Cross-functional Team..., Program Management, Account Management, CRM
Education
The Ohio State University 1988 — 1992
BS/BA, Marketing / Transportation and Logistics
Whitsyms Nursing March 2010 - Present
Convergys 2008 - 2009
Convergys 2005 - 2008
Convergys 1999 - 2005
Convergys 1998 - 1999
Ford Motor Company 1993 - 1996
Russell Stover Candies 1992 - 1993
Skills
Sales&Marketing, Relationship..., Relation Management, Negotiation, Management, Professional Mentoring, Process Improvement, Problem Solving, Forecasting, Salesforce.com, Cross-functional Team..., Program Management, Account Management, CRM
Education
The Ohio State University 1988 — 1992
BS/BA, Marketing / Transportation and Logistics
Kyle Svenkerud's Convergys Experience November 2007 - October 2014
Job Kettering Health Network
Industry Information Technology and Services
Experience
The Home Depot May 2003 - Present
Convergys November 2007 - October 2014
Skills
Leadership, Labor Management, Team Leadership, Call Center, Social Media, Customer Service, Inventory Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Merchandising, Marketing, Retail, Management, Account Management, Public Relations, Social Media Marketing, Photoshop, Sales, Teamwork, Customer Satisfaction
Education
University of Cincinnati-Raymond Walters College 2012 — 2014
RN Technology, Registered Nursing/Registered Nurse
The Ohio State University 2003 — 2006
BA, Mass Communication
Lakota West 1997 — 2003
High School Diploma
The Home Depot May 2003 - Present
Convergys November 2007 - October 2014
Skills
Leadership, Labor Management, Team Leadership, Call Center, Social Media, Customer Service, Inventory Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Merchandising, Marketing, Retail, Management, Account Management, Public Relations, Social Media Marketing, Photoshop, Sales, Teamwork, Customer Satisfaction
Education
University of Cincinnati-Raymond Walters College 2012 — 2014
RN Technology, Registered Nursing/Registered Nurse
The Ohio State University 2003 — 2006
BA, Mass Communication
Lakota West 1997 — 2003
High School Diploma
Chetna Sharma's Convergys Experience June 2012 - Present
Job Sr. Systems Analyst at Convergys
Industry Information Technology and Services
Experience
Convergys June 2012 - Present
Convergys August 2006 - July 2012
Education
The Ohio State University 2003 — 2006
Bachelors, Computer Science Engineering
Convergys June 2012 - Present
Convergys August 2006 - July 2012
Education
The Ohio State University 2003 — 2006
Bachelors, Computer Science Engineering
Mark T Arrington, MBA's Convergys Experience September 2013 - Present
Job Director, Product Development and Market Strategy at Convergys
Industry Telecommunications
Experience
Convergys September 2013 - Present
Convergys October 2010 - August 2013
Convergys September 2008 - October 2010
Intervoice July 2004 - September 2008
Intervoice March 2003 - July 2004
Intervoice August 1997 - March 2003
Intervoice May 1995 - August 1997
Skills
Product Development, Product Management, Strategy, Telecommunications, Software Development, Analytics, Agile Methodologies, Campaign Managment, Marketing Automation, SaaS, Cloud Computing, Management, Enterprise Software, Testing, Cross-functional Team..., SDLC, Solution Architecture, Product Lifecycle..., Software Project..., Mobile Devices, Go-to-market Strategy, Integration, IVR, Eclipse, VoIP, Business Analytics, Speech Recognition, System Architecture, Software Engineering, Software Design, Vendor Management, SIP, Requirements Analysis, Mobile Applications, Professional Services, Outsourcing, CRM, Organizational..., Program Management, Team Leadership
Education
The University of Dallas
MBA, Engineering Mgt
Utah State University
Bachelor's Degree, Electrical Engineering and Business Admin (dual degree)
Convergys September 2013 - Present
Convergys October 2010 - August 2013
Convergys September 2008 - October 2010
Intervoice July 2004 - September 2008
Intervoice March 2003 - July 2004
Intervoice August 1997 - March 2003
Intervoice May 1995 - August 1997
Skills
Product Development, Product Management, Strategy, Telecommunications, Software Development, Analytics, Agile Methodologies, Campaign Managment, Marketing Automation, SaaS, Cloud Computing, Management, Enterprise Software, Testing, Cross-functional Team..., SDLC, Solution Architecture, Product Lifecycle..., Software Project..., Mobile Devices, Go-to-market Strategy, Integration, IVR, Eclipse, VoIP, Business Analytics, Speech Recognition, System Architecture, Software Engineering, Software Design, Vendor Management, SIP, Requirements Analysis, Mobile Applications, Professional Services, Outsourcing, CRM, Organizational..., Program Management, Team Leadership
Education
The University of Dallas
MBA, Engineering Mgt
Utah State University
Bachelor's Degree, Electrical Engineering and Business Admin (dual degree)
Christine Winters's Convergys Experience 2008 - December 2009
Job Experienced Marketing, Sales and Administrative Specialist
Industry Marketing and Advertising
Experience
Fairmount Presbyterian Church January 2012 - Present
YMCA of Greater Cincinnati September 2008 - November 2011
Convergys 2008 - December 2009
Procter & Gamble December 2007 - April 2008
Warner Music Group 1999 - 2007
Skills
HTML, Microsoft Office, AS400, IBM iSeries, Advertising, Marketing, Social Networking, PowerPoint, Social Media Marketing, Editing, Social Media, Program Management, Public Relations, Customer Service, Event Planning, Budgets, Online Marketing, Facebook, Public Speaking, Email Marketing
Education
The Ohio State University - The Max M. Fisher College of Business 1994 — 1998
Bachelor of Science, Business Administration, Marketing
Solon High School
Fairmount Presbyterian Church January 2012 - Present
YMCA of Greater Cincinnati September 2008 - November 2011
Convergys 2008 - December 2009
Procter & Gamble December 2007 - April 2008
Warner Music Group 1999 - 2007
Skills
HTML, Microsoft Office, AS400, IBM iSeries, Advertising, Marketing, Social Networking, PowerPoint, Social Media Marketing, Editing, Social Media, Program Management, Public Relations, Customer Service, Event Planning, Budgets, Online Marketing, Facebook, Public Speaking, Email Marketing
Education
The Ohio State University - The Max M. Fisher College of Business 1994 — 1998
Bachelor of Science, Business Administration, Marketing
Solon High School
Chris Merrick's Convergys Experience October 2012 - Present
Job Practice Lead of CIT Americas PMO Project Managers at Convergys
Industry Telecommunications
Experience
Convergys October 2012 - Present
Convergys April 2006 - Present
Convergys November 1999 - April 2006
Skills
Leadership, Management, SDLC, Product Management, Solution Architecture, Requirements Analysis, Vendor Management, Business Analysis, Coaching, Software Project..., PMO, Business Process..., Team Management, Business Process, Process Improvement, Change Management, P, Software Development, Project Management, Service Delivery, Resource Management, Requirements Gathering, Project Delivery, Project Portfolio..., Visio, SQL, Pre-sales, Outsourcing, PMP, Strategy, Integration, CRM
Education
The George Washington University - School of Business
Master's Certificate in Project Management
Convergys October 2012 - Present
Convergys April 2006 - Present
Convergys November 1999 - April 2006
Skills
Leadership, Management, SDLC, Product Management, Solution Architecture, Requirements Analysis, Vendor Management, Business Analysis, Coaching, Software Project..., PMO, Business Process..., Team Management, Business Process, Process Improvement, Change Management, P, Software Development, Project Management, Service Delivery, Resource Management, Requirements Gathering, Project Delivery, Project Portfolio..., Visio, SQL, Pre-sales, Outsourcing, PMP, Strategy, Integration, CRM
Education
The George Washington University - School of Business
Master's Certificate in Project Management
Joann Freeberger's Convergys Experience November 2005 - June 2010
Job Functional Lead at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso 2010 - Present
Convergys November 2005 - June 2010
CSX Technology 2002 - 2004
Skills
HRIS, Requirements Analysis, Business Process, Business Analysis, SDLC, Service Delivery, Software Project..., Outsourcing, ERP, Vendor Management, Requirements Gathering, Solution Architecture, Integration, Business Process..., SAP HR
Education
The Johns Hopkins University - Carey Business School 1993 — 1995
Master's degree, Computer and Information Sciences and Support Services
Towson University 1984 — 1987
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
NorthgateArinso 2010 - Present
Convergys November 2005 - June 2010
CSX Technology 2002 - 2004
Skills
HRIS, Requirements Analysis, Business Process, Business Analysis, SDLC, Service Delivery, Software Project..., Outsourcing, ERP, Vendor Management, Requirements Gathering, Solution Architecture, Integration, Business Process..., SAP HR
Education
The Johns Hopkins University - Carey Business School 1993 — 1995
Master's degree, Computer and Information Sciences and Support Services
Towson University 1984 — 1987
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Steve Heffron's Convergys Experience March 2013 - April 2014
Job SVP, Global Support
Industry Computer Software
Experience
CA Technologies April 2014 - Present
Convergys March 2013 - April 2014
Convergys April 2011 - March 2013
Convergys March 2010 - May 2011
Convergys October 2007 - March 2010
Convergys June 2006 - October 2007
Excell Services January 2000 - June 2006
Excell Services January 1998 - January 2000
Skills
Workforce Management, Capacity Planning, P&L Management, Business Process..., Sales Operations, Talent Management, Call Center, Customer Service, BPO, Outsourcing, Vendor Management, Operations Management, Performance Management, Process Improvement, Change Management, Forecasting, Hiring, Analytics, Quality Management, Training &..., Service Delivery, Leadership, Contact Centers, Team Leadership, Management, IVR, CRM, Start-ups, Call Centers, Human Resources, Training, Customer Experience, Call Center Development, Offshoring, Customer Retention, Team Management, Inbound Marketing, Customer Satisfaction, Sales, Executive Management, Sla, Cross-functional Team..., Outsourcing Management, Employee Engagement
Education
The University of Kansas 1989 — 1993
BS, Business, Psychology
CA Technologies April 2014 - Present
Convergys March 2013 - April 2014
Convergys April 2011 - March 2013
Convergys March 2010 - May 2011
Convergys October 2007 - March 2010
Convergys June 2006 - October 2007
Excell Services January 2000 - June 2006
Excell Services January 1998 - January 2000
Skills
Workforce Management, Capacity Planning, P&L Management, Business Process..., Sales Operations, Talent Management, Call Center, Customer Service, BPO, Outsourcing, Vendor Management, Operations Management, Performance Management, Process Improvement, Change Management, Forecasting, Hiring, Analytics, Quality Management, Training &..., Service Delivery, Leadership, Contact Centers, Team Leadership, Management, IVR, CRM, Start-ups, Call Centers, Human Resources, Training, Customer Experience, Call Center Development, Offshoring, Customer Retention, Team Management, Inbound Marketing, Customer Satisfaction, Sales, Executive Management, Sla, Cross-functional Team..., Outsourcing Management, Employee Engagement
Education
The University of Kansas 1989 — 1993
BS, Business, Psychology
Brent McPherson's Convergys Experience June 2005 - Present
Job System Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2005 - Present
Skills
Server Management, Avaya, Active Directory, Requirements Analysis, SharePoint, Visual Basic.NET, ASP.NET, VBScript, SQL, JavaScript, VoIP, NICE Perform, ITIL, PERL, PHP, Oracle, TCP/IP
Education
The Ohio State University - The Max M. Fisher College of Business 1999 — 2005
Bachelor of Business Administration, Management Information Systems (MIS)
Convergys June 2005 - Present
Skills
Server Management, Avaya, Active Directory, Requirements Analysis, SharePoint, Visual Basic.NET, ASP.NET, VBScript, SQL, JavaScript, VoIP, NICE Perform, ITIL, PERL, PHP, Oracle, TCP/IP
Education
The Ohio State University - The Max M. Fisher College of Business 1999 — 2005
Bachelor of Business Administration, Management Information Systems (MIS)
Cathie Lake's Convergys Experience Principal, HR Global ImplementationNorthgateArinsoFebruary 1984 - Present
Job Principal, HR Global Implementation at NorthgateArinso
Industry Human Resources
Experience
Convergys Principal, HR Global ImplementationNorthgateArinsoFebruary 1984 - Present
Education
The University of Georgia 1975 — 1980
Convergys Principal, HR Global ImplementationNorthgateArinsoFebruary 1984 - Present
Education
The University of Georgia 1975 — 1980
Myra Royall's Convergys Experience August 2007 - February 2010
Job Experienced Capacity Manager
Industry Telecommunications
Experience
Convergys August 2007 - February 2010
Education
The University of Georgia 1984 — 1986
Convergys August 2007 - February 2010
Education
The University of Georgia 1984 — 1986
Matt Beerman's Convergys Experience 2002 - 2007
Job Manager, Portal and Content Management Systems at Ohio National Financial Services
Industry Insurance
Experience
Ohio National Financial Services April 2011 - Present
Ohio National Financial Services October 2010 - April 2011
Ohio National Financial Services August 2007 - October 2010
Convergys 2002 - 2007
Education
The Ohio State University 1997 — 2002
Computer Engineering
Ohio National Financial Services April 2011 - Present
Ohio National Financial Services October 2010 - April 2011
Ohio National Financial Services August 2007 - October 2010
Convergys 2002 - 2007
Education
The Ohio State University 1997 — 2002
Computer Engineering
SCOTT LEATH's Convergys Experience September 2009 - April 2010
Job Field Service Engineer at Bancsource
Industry Information Technology and Services
Experience
Bancsource February 2015 - Present
CompuCom July 2011 - February 2015
Dell November 2010 - December 2010
Convergys September 2009 - April 2010
DigiTec Office Solutions July 2008 - February 2009
City of Houston September 2007 - July 2008
Xerox November 2006 - July 2007
FedEx Services January 1986 - July 2006
Skills
Software Installation, Laptops, Microsoft Certified..., HP, Help Desk Support, Desktop Computers, Hardware Support, Technical Support, Troubleshooting, Hardware, Printers, Computer Hardware
Education
The University of Memphis 1991 — 1992
Management Information Systems
State Technical Institute 1989 — 1990
Associates Degree of Applied Science, Telecommunications Technology
State Technical Institute 1981 — 1990
Associate of Engineering, Biomedical
Bancsource February 2015 - Present
CompuCom July 2011 - February 2015
Dell November 2010 - December 2010
Convergys September 2009 - April 2010
DigiTec Office Solutions July 2008 - February 2009
City of Houston September 2007 - July 2008
Xerox November 2006 - July 2007
FedEx Services January 1986 - July 2006
Skills
Software Installation, Laptops, Microsoft Certified..., HP, Help Desk Support, Desktop Computers, Hardware Support, Technical Support, Troubleshooting, Hardware, Printers, Computer Hardware
Education
The University of Memphis 1991 — 1992
Management Information Systems
State Technical Institute 1989 — 1990
Associates Degree of Applied Science, Telecommunications Technology
State Technical Institute 1981 — 1990
Associate of Engineering, Biomedical
Earl Kehres's Convergys Experience Technical ConsultantNetCrackerJune 2012 - Present
Job Technical Consultant at NetCracker
Industry Computer Software
Experience
Convergys Technical ConsultantNetCrackerJune 2012 - Present
Convergys 1996 - June 2012
Cincinnati Financial Corporation 1991 - 1996
Education
The Ohio State University 1983 — 1987
Bachelor's Degree, Mathematics and minor in Business Computer Information Management
Convergys Technical ConsultantNetCrackerJune 2012 - Present
Convergys 1996 - June 2012
Cincinnati Financial Corporation 1991 - 1996
Education
The Ohio State University 1983 — 1987
Bachelor's Degree, Mathematics and minor in Business Computer Information Management
Christopher Bourque's Convergys Experience May 2012 - August 2013
Job Partner Account Executive at Bucher+Suter, Inc.
Industry Information Technology and Services
Experience
Bucher+Suter, Inc. October 2013 - Present
Convergys May 2012 - August 2013
Convergys July 2009 - May 2012
Intervoice 2000 - 2008
CIGNA 1995 - 2000
Skills
IVR, CTI, Contact Centers, Speech Recognition, Unified Communications, VoIP, SaaS, Call Center, Cloud Computing, Telecommunications, SIP, Sales Engineering, Telephony, ACD, VXML, Enterprise Software, Managed Services, Pre-sales, Professional Services, Solution Architecture, Outsourcing, Salesforce.com, Product Management, Wireless, Solution Selling, Channel Partners, Go-to-market Strategy, Mobile Devices, Genesys, Workforce Management, Sales Enablement, Customer Experience, Integration, Data Center, ISDN, Service Delivery, Partner Management, Solutions Marketing, System Deployment, Strategic Partnerships, IP, TCP/IP, Direct Sales, Network Architecture, Vendor Management, CRM, Avaya, Hosted Services, MPLS, Cisco Technologies
Education
The University of Connecticut School of Business 1990 — 1995
Bachelor of Science (BS)
Bucher+Suter, Inc. October 2013 - Present
Convergys May 2012 - August 2013
Convergys July 2009 - May 2012
Intervoice 2000 - 2008
CIGNA 1995 - 2000
Skills
IVR, CTI, Contact Centers, Speech Recognition, Unified Communications, VoIP, SaaS, Call Center, Cloud Computing, Telecommunications, SIP, Sales Engineering, Telephony, ACD, VXML, Enterprise Software, Managed Services, Pre-sales, Professional Services, Solution Architecture, Outsourcing, Salesforce.com, Product Management, Wireless, Solution Selling, Channel Partners, Go-to-market Strategy, Mobile Devices, Genesys, Workforce Management, Sales Enablement, Customer Experience, Integration, Data Center, ISDN, Service Delivery, Partner Management, Solutions Marketing, System Deployment, Strategic Partnerships, IP, TCP/IP, Direct Sales, Network Architecture, Vendor Management, CRM, Avaya, Hosted Services, MPLS, Cisco Technologies
Education
The University of Connecticut School of Business 1990 — 1995
Bachelor of Science (BS)
Donna Socha's Convergys Experience 1999 - 2007
Job VP, Client Services at Sibcy Cline Relocation Services
Industry Real Estate
Experience
Sibcy Cline Relocation Services August 2007 - Present
Convergys 1999 - 2007
Federated Department Stores 1996 - 1999
Whirlpool Financial Corporation 1995 - 1996
City of Cincinnati, Ohio 1989 - 1995
Skills
Deferred Compensation, Expatriate Management, Employee Engagement, Talent Management, Relocation, HRIS, Performance Management, Corporate Relocation, Employee Relations, Training, Leadership, Selling, Employee Benefits, Team Building, Global Mobility, Human Resources, Recruiting, Personnel Management, Organizational..., Onboarding, Workforce Planning
Education
Xavier University - Williams College of Business 1987 — 1990
MBA, Human Resources
University of Michigan 1980 — 1981
MPH
The Ohio State University 1973 — 1977
Health Education/Dental Hygiene
Sibcy Cline Relocation Services August 2007 - Present
Convergys 1999 - 2007
Federated Department Stores 1996 - 1999
Whirlpool Financial Corporation 1995 - 1996
City of Cincinnati, Ohio 1989 - 1995
Skills
Deferred Compensation, Expatriate Management, Employee Engagement, Talent Management, Relocation, HRIS, Performance Management, Corporate Relocation, Employee Relations, Training, Leadership, Selling, Employee Benefits, Team Building, Global Mobility, Human Resources, Recruiting, Personnel Management, Organizational..., Onboarding, Workforce Planning
Education
Xavier University - Williams College of Business 1987 — 1990
MBA, Human Resources
University of Michigan 1980 — 1981
MPH
The Ohio State University 1973 — 1977
Health Education/Dental Hygiene
Christena Cox's Convergys Experience 2000 - Present
Job Program Manager at Convergy, Inc.
Industry Telecommunications
Experience
Intervoice Program ManagerConvergy, Inc.October 2012 - Present
Convergys 2000 - Present
Edify 2000 - Present
Convergys (Formerly Intervoice) 2000 - Present
Parkland Health and Hospital System July 1988 - January 2000
Parkland Hospital 1988 - 2000
Skills
IVR, Contact Centers, Speech Recognition, CTI, Call Center
Education
The University of Dallas
Intervoice Program ManagerConvergy, Inc.October 2012 - Present
Convergys 2000 - Present
Edify 2000 - Present
Convergys (Formerly Intervoice) 2000 - Present
Parkland Health and Hospital System July 1988 - January 2000
Parkland Hospital 1988 - 2000
Skills
IVR, Contact Centers, Speech Recognition, CTI, Call Center
Education
The University of Dallas
Monique Imair's Convergys Experience August 2011 - May 2012
Job Program Coordinator at University of Kansas Medical Center
Industry Veterinary
Experience
University of Kansas Medical Center July 2015 - Present
New Day Yoga June 2015 - Present
Abaxis Veterinary Reference Lab May 2012 - May 2015
Convergys August 2011 - May 2012
The University of Kansas September 2008 - June 2011
William Jewell College 2004 - 2008
William Jewell College 2004 - 2008
Blue Springs Internal Medicine 2006 - 2007
Skills
Latin, Ancient Greek, French, Mac OS, Microsoft Office, Blackboard, Translation, Yoga, Belly Dance, Research, Microsoft Excel, Customer Service, Higher Education, Teaching
Education
Darling Yoga 200 RYT 2014 — 2014
Yoga Teacher Training
The University of Kansas 2008 — 2011
Master of Arts (M.A.), Classics and Classical Languages, Literatures, and Linguistics
William Jewell College 2004 — 2008
Bachelor of Arts (B.A.), French; Classics
University of Kansas Medical Center July 2015 - Present
New Day Yoga June 2015 - Present
Abaxis Veterinary Reference Lab May 2012 - May 2015
Convergys August 2011 - May 2012
The University of Kansas September 2008 - June 2011
William Jewell College 2004 - 2008
William Jewell College 2004 - 2008
Blue Springs Internal Medicine 2006 - 2007
Skills
Latin, Ancient Greek, French, Mac OS, Microsoft Office, Blackboard, Translation, Yoga, Belly Dance, Research, Microsoft Excel, Customer Service, Higher Education, Teaching
Education
Darling Yoga 200 RYT 2014 — 2014
Yoga Teacher Training
The University of Kansas 2008 — 2011
Master of Arts (M.A.), Classics and Classical Languages, Literatures, and Linguistics
William Jewell College 2004 — 2008
Bachelor of Arts (B.A.), French; Classics
Denise Horne's Convergys Experience January 2007 - Present
Job Seeking new position
Industry Telecommunications
Experience
FUEL Mobile August 2015 - Present
Convergys January 2007 - Present
Convergys September 1998 - Present
Aditya Birla Minacs February 2014 - October 2014
Convergys January 2002 - January 2007
Dartmouth, Nova ScotiaSchool Board January 1996 - June 2000
APSEA January 1997 - January 2000
HRM School B 1996 - 1998
Mariposa January 1985 - January 1987
Skills
Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Coaching, Employee Relations, Supervisory Skills, Team Leadership, Problem Solving, Data Analysis, Strategic Planning, Avaya, Operations Management, IVR, Performance Metrics, Excel, Call Center, Continuous Improvement, Negotiation, Microsoft Office, Change Management, Team Building, Training Delivery, Vendor Relations, Metrics, Quality Assurance, Operational Excellence, Call Centers, Human Resources, Strategy, Program Management
Education
St John First aid Dartmouth Nova Scotia
The University of British Columbia 1986 — 1987
FUEL Mobile August 2015 - Present
Convergys January 2007 - Present
Convergys September 1998 - Present
Aditya Birla Minacs February 2014 - October 2014
Convergys January 2002 - January 2007
Dartmouth, Nova ScotiaSchool Board January 1996 - June 2000
APSEA January 1997 - January 2000
HRM School B 1996 - 1998
Mariposa January 1985 - January 1987
Skills
Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Coaching, Employee Relations, Supervisory Skills, Team Leadership, Problem Solving, Data Analysis, Strategic Planning, Avaya, Operations Management, IVR, Performance Metrics, Excel, Call Center, Continuous Improvement, Negotiation, Microsoft Office, Change Management, Team Building, Training Delivery, Vendor Relations, Metrics, Quality Assurance, Operational Excellence, Call Centers, Human Resources, Strategy, Program Management
Education
St John First aid Dartmouth Nova Scotia
The University of British Columbia 1986 — 1987
Scott Hysell's Convergys Experience January 1996 - February 2014
Job Application Support
Industry Information Technology and Services
Experience
84.51˚ April 2015 - Present
dunnhumby March 2014 - April 2015
Convergys January 1996 - February 2014
Education
The Ohio State University
84.51˚ April 2015 - Present
dunnhumby March 2014 - April 2015
Convergys January 1996 - February 2014
Education
The Ohio State University
Amy Kutemeier's Convergys Experience October 2014 - February 2015
Job Business Technology Manager at The Walt Disney Company
Industry Telecommunications
Experience
The Walt Disney Company February 2015 - Present
Convergys October 2014 - February 2015
The Results Companies 2010 - February 2014
The Results Companies 2007 - 2010
Sprint Nextel 2004 - 2007
Sprint 2002 - 2004
Sprint 2000 - 2002
Sprint 1997 - 1999
Walt Disney World 1994 - 1995
Skills
Outsourcing, CRM, Operations Management, Team Leadership, Vendor Management, Process Improvement, Management, Contact Centers, Workforce Management, Call Center, Performance Management, Analysis, Customer Experience, Leadership, Quality Assurance, Customer Satisfaction, Team Building, BPO, Inbound Marketing, Customer Service, Call Centers, Business Process..., Sales, Telemarketing, Training, Sales Management, Coaching, Team Management, Telecommunications, Account Management, Program Management, Project Management, Customer Retention, Strategy, Cross-functional Team..., Business Analysis, Integration, Service Delivery
Education
University of Kansas 1992 — 1996
Bachelor's degree
The Walt Disney Company February 2015 - Present
Convergys October 2014 - February 2015
The Results Companies 2010 - February 2014
The Results Companies 2007 - 2010
Sprint Nextel 2004 - 2007
Sprint 2002 - 2004
Sprint 2000 - 2002
Sprint 1997 - 1999
Walt Disney World 1994 - 1995
Skills
Outsourcing, CRM, Operations Management, Team Leadership, Vendor Management, Process Improvement, Management, Contact Centers, Workforce Management, Call Center, Performance Management, Analysis, Customer Experience, Leadership, Quality Assurance, Customer Satisfaction, Team Building, BPO, Inbound Marketing, Customer Service, Call Centers, Business Process..., Sales, Telemarketing, Training, Sales Management, Coaching, Team Management, Telecommunications, Account Management, Program Management, Project Management, Customer Retention, Strategy, Cross-functional Team..., Business Analysis, Integration, Service Delivery
Education
University of Kansas 1992 — 1996
Bachelor's degree
Mark Ruddy's Convergys Experience June 2004 - October 2005
Job MFL Data Analyst
Industry Oil & Energy
Experience
Rosen Canada Ltd May 2014 - Present
Baker Hughes March 2008 - January 2014
GE PII Pipeline Solutions May 2007 - March 2008
Mindest Technologies October 2005 - May 2007
Convergys June 2004 - October 2005
GE PII Pipeline Solutions October 2002 - May 2004
CLI Language Institute May 2001 - July 2002
Lorrnel Consultants September 2000 - May 2001
Skills
Training & Development, Teaching, Teamwork, Data Analysis, Presenter, Employee Training, Inspection, Geology, Presentations, Oil/Gas, Workplace Safety, Ergonomics, Environmental Science, Geography, GIS Application, Integrity, Pipelines, Upstream, Petroleum, Analysis, Leadership, Onshore, Gas, Pressure, Drilling, Energy Industry, Natural Gas, Supervisory Skills, Safety Management..., Energy, Oil & Gas Industry, Risk Assessment, Downstream Oil & Gas, Commissioning, ArcGIS, Petrochemical, Project Planning, Procurement, Occupational Health, Environmental Awareness, Logging, Data Management
Education
The University of Lethbridge 1994 — 1999
B.Sc., Geography
Rosen Canada Ltd May 2014 - Present
Baker Hughes March 2008 - January 2014
GE PII Pipeline Solutions May 2007 - March 2008
Mindest Technologies October 2005 - May 2007
Convergys June 2004 - October 2005
GE PII Pipeline Solutions October 2002 - May 2004
CLI Language Institute May 2001 - July 2002
Lorrnel Consultants September 2000 - May 2001
Skills
Training & Development, Teaching, Teamwork, Data Analysis, Presenter, Employee Training, Inspection, Geology, Presentations, Oil/Gas, Workplace Safety, Ergonomics, Environmental Science, Geography, GIS Application, Integrity, Pipelines, Upstream, Petroleum, Analysis, Leadership, Onshore, Gas, Pressure, Drilling, Energy Industry, Natural Gas, Supervisory Skills, Safety Management..., Energy, Oil & Gas Industry, Risk Assessment, Downstream Oil & Gas, Commissioning, ArcGIS, Petrochemical, Project Planning, Procurement, Occupational Health, Environmental Awareness, Logging, Data Management
Education
The University of Lethbridge 1994 — 1999
B.Sc., Geography
Eric Marchisin's Convergys Experience September 2002 - October 2003
Job Organizational Change Management Consultant at Citizens Property Insurance Corporation
Industry Insurance
Experience
Citizens Property Insurance Corporation December 2014 - Present
Citizens Property Insurance Corporation October 2012 - December 2014
Emdeon August 2010 - October 2012
Emdeon November 2006 - August 2010
Emdeon October 2003 - November 2006
Convergys September 2002 - October 2003
Skills
Six Sigma, Visio, Business Analysis, Quality Management, Process Improvement, Project Management, MS Project, Leadership, Training, Business Process Mapping, Microsoft Project, Siebel, ITIL, Presentation Skills, Creative Solutions, Root Cause Analysis, Mentoring, Voice of the Customer, Focus Groups, Minitab, Microsoft Excel, Process Definition, Measurement System..., Microsoft Word, KPI Dashboards, Excel Dashboards, Statistical Modeling, Presentations, Peer Mentoring, PowerPoint, Highly Reliable, iGrafx, Continuous Improvement, Cognos
Education
The Ohio State University - The Max M. Fisher College of Business 1998 — 2002
Management Information Systems
Citizens Property Insurance Corporation December 2014 - Present
Citizens Property Insurance Corporation October 2012 - December 2014
Emdeon August 2010 - October 2012
Emdeon November 2006 - August 2010
Emdeon October 2003 - November 2006
Convergys September 2002 - October 2003
Skills
Six Sigma, Visio, Business Analysis, Quality Management, Process Improvement, Project Management, MS Project, Leadership, Training, Business Process Mapping, Microsoft Project, Siebel, ITIL, Presentation Skills, Creative Solutions, Root Cause Analysis, Mentoring, Voice of the Customer, Focus Groups, Minitab, Microsoft Excel, Process Definition, Measurement System..., Microsoft Word, KPI Dashboards, Excel Dashboards, Statistical Modeling, Presentations, Peer Mentoring, PowerPoint, Highly Reliable, iGrafx, Continuous Improvement, Cognos
Education
The Ohio State University - The Max M. Fisher College of Business 1998 — 2002
Management Information Systems
William M Randolph Jr.'s Convergys Experience May 1998 - February 2002
Job Lead Funtional Analyst/Product Manager
Industry Information Technology and Services
Experience
Red Tails Resources LLC July 2013 - Present
NCI, Inc. 2014 - 2014
Inovalon September 2012 - May 2013
QSSI February 2011 - November 2011
IBM Global Services September 2009 - February 2011
Kelly Engineering Resources September 2006 - May 2007
Convergys May 1998 - February 2002
Marriott International 1996 - 1998
CACI International Inc 1994 - 1996
GE 1992 - 1994
Skills
Requirements Analysis, SDLC, Visio, Integration, Business Analysis, Analysis, Testing, Program Management, Process Improvement, Project Management, Agile Methodologies, Change Management, Business Process..., MS Project, Strategic Planning, Business Process, Access, Team Leadership, Process Engineering, Agile & Waterfall..., PMP, Product Management, Microsoft Excel, Analytical Skills, Entrepreneurship, Competitive Analysis, Logical Framework..., Saas, CRM, Cross-functional Team..., Databases
Education
The Johns Hopkins University - Carey Business School 1998 — 2002
MBA, Management Information Systems, General
University of Cincinnati 1981 — 1988
B.S., Humanities;Information Systems
Phoebus High
Red Tails Resources LLC July 2013 - Present
NCI, Inc. 2014 - 2014
Inovalon September 2012 - May 2013
QSSI February 2011 - November 2011
IBM Global Services September 2009 - February 2011
Kelly Engineering Resources September 2006 - May 2007
Convergys May 1998 - February 2002
Marriott International 1996 - 1998
CACI International Inc 1994 - 1996
GE 1992 - 1994
Skills
Requirements Analysis, SDLC, Visio, Integration, Business Analysis, Analysis, Testing, Program Management, Process Improvement, Project Management, Agile Methodologies, Change Management, Business Process..., MS Project, Strategic Planning, Business Process, Access, Team Leadership, Process Engineering, Agile & Waterfall..., PMP, Product Management, Microsoft Excel, Analytical Skills, Entrepreneurship, Competitive Analysis, Logical Framework..., Saas, CRM, Cross-functional Team..., Databases
Education
The Johns Hopkins University - Carey Business School 1998 — 2002
MBA, Management Information Systems, General
University of Cincinnati 1981 — 1988
B.S., Humanities;Information Systems
Phoebus High
Rumia Aktar's Convergys Experience January 2006 - August 2008
Job EAS Systems Support Analyst at FGL Sports Ltd
Industry Information Technology and Services
Experience
FGL Sports Ltd March 2014 - Present
University of Calgary February 2013 - February 2014
The City of Calgary August 2008 - October 2012
Convergys January 2006 - August 2008
Skills
Windows 7, Windows Server, Active Directory, Microsoft Exchange, ITIL, ERP Oracle, SQL Server Management..., Citrix, ERP, IT Service Management
Education
The University of Lethbridge 2004 — 2008
Bachelor of Science (BSc), Computer Science and GIS
FGL Sports Ltd March 2014 - Present
University of Calgary February 2013 - February 2014
The City of Calgary August 2008 - October 2012
Convergys January 2006 - August 2008
Skills
Windows 7, Windows Server, Active Directory, Microsoft Exchange, ITIL, ERP Oracle, SQL Server Management..., Citrix, ERP, IT Service Management
Education
The University of Lethbridge 2004 — 2008
Bachelor of Science (BSc), Computer Science and GIS
Cynthia Maynard's Convergys Experience June 1999 - June 2001
Job Account Executive at The Nielsen Company
Industry Market Research
Experience
The Nielsen Company 2009 - Present
D&B 2004 - 2009
infoUSA Mid Marketing Solutions August 2002 - March 2003
Convergys June 1999 - June 2001
LexisNexis April 1995 - June 1999
Education
The Ohio State University
International Economics
Wright State University
Business Administration
The Nielsen Company 2009 - Present
D&B 2004 - 2009
infoUSA Mid Marketing Solutions August 2002 - March 2003
Convergys June 1999 - June 2001
LexisNexis April 1995 - June 1999
Education
The Ohio State University
International Economics
Wright State University
Business Administration
Diane Schluter's Convergys Experience February 2007 - April 2008
Job Remote Support Engineer at Houston Computer And Network Support
Industry Information Technology and Services
Experience
Houston Computer And Network Support August 2014 - Present
TransTech Medical Solutions May 2008 - July 2014
Convergys February 2007 - April 2008
Skills
Windows, Microsoft Office, Desktop Administration, Troubleshooting, Active Directory, Break Fix, Microsoft Exchange, Process Improvement, Desktop Deployment, E-commerce, Web Design, HTML, CSS, SEO, SQL, Requirements Analysis, Microsoft Word, Call Center, Service Delivery, Project Management, SDLC
Education
The University of Dallas
Houston Computer And Network Support August 2014 - Present
TransTech Medical Solutions May 2008 - July 2014
Convergys February 2007 - April 2008
Skills
Windows, Microsoft Office, Desktop Administration, Troubleshooting, Active Directory, Break Fix, Microsoft Exchange, Process Improvement, Desktop Deployment, E-commerce, Web Design, HTML, CSS, SEO, SQL, Requirements Analysis, Microsoft Word, Call Center, Service Delivery, Project Management, SDLC
Education
The University of Dallas
Michael Perfetti's Convergys Experience 2007 - 2010
Job Business Intelligence, Information Technology
Industry Computer Software
John Schafer's Convergys Experience 1990 - 1994
Job Software Developer at Boston Children's Hospital
Industry Computer Software
Experience
Boston Children's Hospital 2013 - Present
Omgeo LLC 2002 - 2012
Fidelity Investments 2001 - 2002
Thomson Reuters 1997 - 2001
Fidelity Investments 1994 - 1997
Convergys 1990 - 1994
SofTech, Inc. 1989 - 1990
GE Aviation 1986 - 1989
Boeing 1985 - 1986
Skills
Agile Methodologies, Java, Hibernate, XML, Spring, Java Enterprise Edition, JUnit, Software Development, Ant, Linux, SQL, Software Engineering, Distributed Computing, OLTP, Object Oriented Design, Eclipse, SDLC, SOA, Integration, Scrum, Testing, Tomcat, Distributed Systems, Architecture, JMS
Education
The Ohio State University 1981 — 1985
Bachelor of Science (BS), Computer Science
Boston Children's Hospital 2013 - Present
Omgeo LLC 2002 - 2012
Fidelity Investments 2001 - 2002
Thomson Reuters 1997 - 2001
Fidelity Investments 1994 - 1997
Convergys 1990 - 1994
SofTech, Inc. 1989 - 1990
GE Aviation 1986 - 1989
Boeing 1985 - 1986
Skills
Agile Methodologies, Java, Hibernate, XML, Spring, Java Enterprise Edition, JUnit, Software Development, Ant, Linux, SQL, Software Engineering, Distributed Computing, OLTP, Object Oriented Design, Eclipse, SDLC, SOA, Integration, Scrum, Testing, Tomcat, Distributed Systems, Architecture, JMS
Education
The Ohio State University 1981 — 1985
Bachelor of Science (BS), Computer Science
Sachin Rathee's Convergys Experience January 2009 - May 2012
Job Architect
Industry Information Technology and Services
Experience
Netcracker/NEC May 2012 - January 2014
Convergys January 2009 - May 2012
Convergys 2003 - 2008
Skills
Solution Architecture, Requirements Analysis, Pre-sales, Open Source Software, Telecom Mediation, Telecommunications, SDLC, Software Project..., Agile & Waterfall..., Billing Systems, Integration, Enterprise Architecture, Business Analysis, BSS, Policy Control and..., 3GPP, Java, C++, C, TOGAF, eTOM, TAM, SID, Software Architectural..., Telecommunications..., Strategy, SOA
Education
Xavier University - Williams College of Business
Master of Business Administration (M.B.A.), International Business, 3.95
Army Institue Of Technology, University Of Pune
Bachelor of Engineering (B.E.), First class with distinction
The George Washington University - School of Business
Master's Certificate, Project Management
Netcracker/NEC May 2012 - January 2014
Convergys January 2009 - May 2012
Convergys 2003 - 2008
Skills
Solution Architecture, Requirements Analysis, Pre-sales, Open Source Software, Telecom Mediation, Telecommunications, SDLC, Software Project..., Agile & Waterfall..., Billing Systems, Integration, Enterprise Architecture, Business Analysis, BSS, Policy Control and..., 3GPP, Java, C++, C, TOGAF, eTOM, TAM, SID, Software Architectural..., Telecommunications..., Strategy, SOA
Education
Xavier University - Williams College of Business
Master of Business Administration (M.B.A.), International Business, 3.95
Army Institue Of Technology, University Of Pune
Bachelor of Engineering (B.E.), First class with distinction
The George Washington University - School of Business
Master's Certificate, Project Management
Demian Shumaker's Convergys Experience 2000 - 2011
Job Sr Manager of Operational Excellence at Convergys ARM Encore RMI
Industry Financial Services
Experience
Convergys ARM - Encore RMI May 2010 - Present
convergys 2000 - 2011
Convergys ARM - Encore RMI February 2000 - May 2010
Convergys ARM - Encore RMI October 2006 - April 2008
National Credit 1999 - 2000
Skills
Vendor Management, Strategy, Analytics, Process Improvement, Risk Management, Program Management, Leadership, Call Centers, Management, Telecommunications, Strategic Planning, Negotiation, Business Strategy, Call Center, Outsourcing, Operations Management, Financial Services, Finance, Business Analysis, Credit, Banking, Forecasting, Team Building, Business Process..., P&L Management, Team Management, CRM, Executive Management, BPO, Analysis, Performance Management, Team Leadership, Change Management
Education
University of Kansas 1994 — 1999
Economics
Sumner 1990 — 1994
Convergys ARM - Encore RMI May 2010 - Present
convergys 2000 - 2011
Convergys ARM - Encore RMI February 2000 - May 2010
Convergys ARM - Encore RMI October 2006 - April 2008
National Credit 1999 - 2000
Skills
Vendor Management, Strategy, Analytics, Process Improvement, Risk Management, Program Management, Leadership, Call Centers, Management, Telecommunications, Strategic Planning, Negotiation, Business Strategy, Call Center, Outsourcing, Operations Management, Financial Services, Finance, Business Analysis, Credit, Banking, Forecasting, Team Building, Business Process..., P&L Management, Team Management, CRM, Executive Management, BPO, Analysis, Performance Management, Team Leadership, Change Management
Education
University of Kansas 1994 — 1999
Economics
Sumner 1990 — 1994
JoAnn Freeberger's Convergys Experience HRMS ManagerWinn-DixieApril 2004 - October 2005
Job Consultant, Technical at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys HRMS ManagerWinn-DixieApril 2004 - October 2005
CSX Technology 1996 - 2004
Education
The Johns Hopkins University - Carey Business School 1993 — 1995
MIS, Information Science
Convergys HRMS ManagerWinn-DixieApril 2004 - October 2005
CSX Technology 1996 - 2004
Education
The Johns Hopkins University - Carey Business School 1993 — 1995
MIS, Information Science
Michelle M Fan's Convergys Experience July 2004 - July 2006
Job
Industry Retail
Experience
Safelite AutoGlass August 2015 - Present
Limited Brands July 2012 - July 2015
Fifth Third Bank April 2011 - July 2012
JPMorgan Chase October 2007 - April 2011
Japan Exchange and Teaching Program(me) (JET) June 2006 - July 2007
Convergys July 2004 - July 2006
Skills
Data Analysis, User Experience, Business Analysis, Software Project..., Team Leadership, Business Objects, SQL, IT Strategy, Data Warehouse..., Vendor Management, HTML + CSS, Java, JavaScript, C++, Perl, Microsoft Office, Crystal Reports, Financial Reporting, Financial Modeling, Financial Analysis, Test Management, Usability Testing, System Testing, Requirements Gathering, Software Requirements, System Requirements, Production Support, Commercial Lending, Fixed Income, Product Analysis, Business Intelligence, Business Requirements, Visio, Project Management, SDLC, Software Development, Requirements Analysis, Data Warehousing, ETL, Agile Methodologies, Databases, Analysis, Teradata, Microstrategy, User Acceptance Testing
Education
Xavier University 2008 — 2011
Master
The Ohio State University 1999 — 2004
BS
Safelite AutoGlass August 2015 - Present
Limited Brands July 2012 - July 2015
Fifth Third Bank April 2011 - July 2012
JPMorgan Chase October 2007 - April 2011
Japan Exchange and Teaching Program(me) (JET) June 2006 - July 2007
Convergys July 2004 - July 2006
Skills
Data Analysis, User Experience, Business Analysis, Software Project..., Team Leadership, Business Objects, SQL, IT Strategy, Data Warehouse..., Vendor Management, HTML + CSS, Java, JavaScript, C++, Perl, Microsoft Office, Crystal Reports, Financial Reporting, Financial Modeling, Financial Analysis, Test Management, Usability Testing, System Testing, Requirements Gathering, Software Requirements, System Requirements, Production Support, Commercial Lending, Fixed Income, Product Analysis, Business Intelligence, Business Requirements, Visio, Project Management, SDLC, Software Development, Requirements Analysis, Data Warehousing, ETL, Agile Methodologies, Databases, Analysis, Teradata, Microstrategy, User Acceptance Testing
Education
Xavier University 2008 — 2011
Master
The Ohio State University 1999 — 2004
BS
Jason Maroon's Convergys Experience March 2011 - November 2014
Job Financial Advisor Edward Jones
Industry Financial Services
Experience
Edward Jones November 2014 - Present
Convergys March 2011 - November 2014
Convergys September 2009 - March 2011
Convergys March 2009 - September 2009
Major Brands September 2008 - March 2009
Alliance Beverage January 2008 - May 2008
Edward Jones May 2007 - January 2008
PB&J Restaurants May 2002 - May 2007
Skills
Predictive Modeling, Credit, Predictive Analytics, Risk Management, Dialers, Analytics, Data Mining, Data Analysis, Business Analysis, CRM, Call Centers, Business Process...
Education
University of Kansas
Bachelor’s Degree, Economics
Edward Jones November 2014 - Present
Convergys March 2011 - November 2014
Convergys September 2009 - March 2011
Convergys March 2009 - September 2009
Major Brands September 2008 - March 2009
Alliance Beverage January 2008 - May 2008
Edward Jones May 2007 - January 2008
PB&J Restaurants May 2002 - May 2007
Skills
Predictive Modeling, Credit, Predictive Analytics, Risk Management, Dialers, Analytics, Data Mining, Data Analysis, Business Analysis, CRM, Call Centers, Business Process...
Education
University of Kansas
Bachelor’s Degree, Economics
Dick Kieselbach's Convergys Experience February 2001 - Present
Job
Industry
Experience
Convergys February 2001 - Present
Education
The Ohio State University 1965 — 1970
BS, Industrial and Product Design
Convergys February 2001 - Present
Education
The Ohio State University 1965 — 1970
BS, Industrial and Product Design
Deborah Avila's Convergys Experience December 1995 - Present
Job Sr. Coordinator, Research Systems at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 1995 - Present
MarketVision Gateway / Research Inc. June 2008 - April 2009
Skills
Unix Shell Scripting, MrInterview 5.5, Quantum
Education
University Of Cincinnti 1992 — 1995
Bachelor Of Arts, Mathematics
The Ohio State University 1990 — 1992
Convergys December 1995 - Present
MarketVision Gateway / Research Inc. June 2008 - April 2009
Skills
Unix Shell Scripting, MrInterview 5.5, Quantum
Education
University Of Cincinnti 1992 — 1995
Bachelor Of Arts, Mathematics
The Ohio State University 1990 — 1992
Kevin Valencia's Convergys Experience January 2012 - Present
Job Customer Support Specialist at Facility Source
Industry Facilities Services
Experience
Convergys January 2012 - Present
Facility Source June 2008 - September 2011
Skills
Strategic Planning, Microsoft Office, Customer Service, Account Management, Customer Satisfaction
Education
The Ohio State University 2003 — 2008
Agribusiness & Applied Economics
Olentangy High School 2002 — 2003
Marcellus High School 1999 — 2002
Convergys January 2012 - Present
Facility Source June 2008 - September 2011
Skills
Strategic Planning, Microsoft Office, Customer Service, Account Management, Customer Satisfaction
Education
The Ohio State University 2003 — 2008
Agribusiness & Applied Economics
Olentangy High School 2002 — 2003
Marcellus High School 1999 — 2002
Alan Gerichs's Convergys Experience 2008 - 2010
Job Experience Customer Service Rep
Industry Information Technology and Services
Experience
Convergys 2008 - 2010
AOL 1998 - 2008
State of New Mexico 1969 - 1998
Education
The University of New Mexico 1963 — 1967
BS, Secondary Education
Convergys 2008 - 2010
AOL 1998 - 2008
State of New Mexico 1969 - 1998
Education
The University of New Mexico 1963 — 1967
BS, Secondary Education
Dominic Schwartz's Convergys Experience August 2010 - March 2011
Job Tech Support Agent Tier 2 at Career Connections, Inc.
Industry Staffing and Recruiting
Experience
Career Connections, Inc. March 2011 - Present
Convergys August 2010 - March 2011
BusinessconX April 2010 - August 2010
Skills
Computer/Technical..., computer repair, computer networking, Quality Assurance, Customer Service, Supervisory Experience, Security Clearance
Education
University of Kansas 1997 — 2001
Career Connections, Inc. March 2011 - Present
Convergys August 2010 - March 2011
BusinessconX April 2010 - August 2010
Skills
Computer/Technical..., computer repair, computer networking, Quality Assurance, Customer Service, Supervisory Experience, Security Clearance
Education
University of Kansas 1997 — 2001
Jason Ruprich's Convergys Experience June 2013 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
American Support 2009 - 2013
United States Air Force March 2004 - March 2008
Skills
60 WPM, Java, IP Networking, OSI Model, Cisco Routers
Education
The University of Georgia 2012 — 2015
Bachelor's degree, Computer Science
Loganville High 1999 — 2003
High School Diploma
Convergys June 2013 - Present
American Support 2009 - 2013
United States Air Force March 2004 - March 2008
Skills
60 WPM, Java, IP Networking, OSI Model, Cisco Routers
Education
The University of Georgia 2012 — 2015
Bachelor's degree, Computer Science
Loganville High 1999 — 2003
High School Diploma
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT