Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
JoAnn Rodriguez JoAnn Rodriguez's Convergys Experience November 1999 - June 2009
Job Physician Practice Manager at Valley Care Clinics
Industry Hospital & Health Care
Experience
Independence Physician Management April 2012 - Present
South Texas Health System July 2009 - June 2012
Convergys November 1999 - June 2009
Skills
Applicant Tracking..., Performance Management, Healthcare, Training, Employee Relations, Talent Acquisition, Onboarding, Process Improvement, Internet Recruiting, HRIS, Recruiting, Customer Service, Change Management, Strategic Planning, Human Resources, College Recruiting, Temporary Placement
Education
The University of Texas-Pan American 1994 — 1999
Bachelor
Independence Physician Management April 2012 - Present
South Texas Health System July 2009 - June 2012
Convergys November 1999 - June 2009
Skills
Applicant Tracking..., Performance Management, Healthcare, Training, Employee Relations, Talent Acquisition, Onboarding, Process Improvement, Internet Recruiting, HRIS, Recruiting, Customer Service, Change Management, Strategic Planning, Human Resources, College Recruiting, Temporary Placement
Education
The University of Texas-Pan American 1994 — 1999
Bachelor
Katherine Odom Katherine Odom's Convergys Experience July 2013 - October 2013
Job Data Entry Clerk at Heartland Micropayments
Industry Staffing and Recruiting
Experience
Heartland Micropayments October 2014 - Present
Express Employment Professionals March 2014 - October 2014
Publix Super Markets December 2013 - March 2014
Integrity Staffing Solutions November 2013 - December 2013
Convergys July 2013 - October 2013
Walmart March 2011 - July 2013
Kelly Services July 2010 - February 2011
Clifton Steel Company November 2005 - December 2008
Skills
Data Entry, Customer Service, Microsoft Word, Microsoft Excel, 10 Key, Social Media, Facebook, Inventory Control, Dispatching, Creative Writing, Management
Education
The University of Tennessee at Chattanooga 1992 — 1994
Heartland Micropayments October 2014 - Present
Express Employment Professionals March 2014 - October 2014
Publix Super Markets December 2013 - March 2014
Integrity Staffing Solutions November 2013 - December 2013
Convergys July 2013 - October 2013
Walmart March 2011 - July 2013
Kelly Services July 2010 - February 2011
Clifton Steel Company November 2005 - December 2008
Skills
Data Entry, Customer Service, Microsoft Word, Microsoft Excel, 10 Key, Social Media, Facebook, Inventory Control, Dispatching, Creative Writing, Management
Education
The University of Tennessee at Chattanooga 1992 — 1994
Thomas Rosenbaum's Convergys Experience August 2013 - Present
Job Substitute Teacher at Sergeant Bluff School District
Industry Higher Education
Experience
Sergeant Bluff Scool District October 2013 - Present
Convergys August 2013 - Present
The University of South Dakota August 2012 - May 2013
The University of South Dakota 2009 - 2013
Skills
Student Development, Student Affairs, Higher Education, Residence Life, Student Leadership, Community Outreach, Grant Writing, Academic Advising, Volunteer Management, Research, Program Development, Public Speaking, Student Engagement, Fundraising, Teaching, Nonprofits, Event Planning, Editing, Critical Thinking, Tutoring
Education
The University of South Dakota 2009 — 2013
Bachelor of Science in Education (BSED), American History (United States), World History, English Language Arts, Secondary Education Teacher
Sergeant Bluff Scool District October 2013 - Present
Convergys August 2013 - Present
The University of South Dakota August 2012 - May 2013
The University of South Dakota 2009 - 2013
Skills
Student Development, Student Affairs, Higher Education, Residence Life, Student Leadership, Community Outreach, Grant Writing, Academic Advising, Volunteer Management, Research, Program Development, Public Speaking, Student Engagement, Fundraising, Teaching, Nonprofits, Event Planning, Editing, Critical Thinking, Tutoring
Education
The University of South Dakota 2009 — 2013
Bachelor of Science in Education (BSED), American History (United States), World History, English Language Arts, Secondary Education Teacher
Christina Daily's Convergys Experience 2007 - 2009
Job Sr. Partner Launch Consultant at YourMembership.com
Industry Information Technology and Services
Experience
YourMembership.com June 2013 - Present
JobTarget June 2013 - Present
RACA 2012 - 2013
Dunkin' Brands 2010 - 2012
AT&T Mobility 2009 - 2010
Convergys 2007 - 2009
Acadia Healthcare 2003 - 2005
Sitel June 1994 - September 1998
Skills
Customer Service, Process Improvement, Leadership, Management, Customer Satisfaction, Team Building, Budgets, Strategic Planning, Operations Management, Coaching, Recruiting, Training, Team Leadership, Retail, Microsoft Office, Project Management, Account Management, Sales, Microsoft Excel, Forecasting, Call Center, Inventory Management, Sales Management, PowerPoint, Call Centers, Business Development, Salesforce.com, Marketing, Marketing Strategy, New Business Development, Microsoft Word, Time Management, Performance Management, Human Resources, Employee Relations, Sales Operations, Customer Retention, CRM, Contract Negotiation, SSO, SEO, Job Search Strategies, Job Descriptions, Hiring, Business Planning, Cold Calling, Leadership Development, Interviews, Vendor Management, Process Scheduler
Education
The University of Texas at Austin 2008 — 2010
Bachelor of Science (BS), Psychology
Kilgore High School 1990 — 1994
YourMembership.com June 2013 - Present
JobTarget June 2013 - Present
RACA 2012 - 2013
Dunkin' Brands 2010 - 2012
AT&T Mobility 2009 - 2010
Convergys 2007 - 2009
Acadia Healthcare 2003 - 2005
Sitel June 1994 - September 1998
Skills
Customer Service, Process Improvement, Leadership, Management, Customer Satisfaction, Team Building, Budgets, Strategic Planning, Operations Management, Coaching, Recruiting, Training, Team Leadership, Retail, Microsoft Office, Project Management, Account Management, Sales, Microsoft Excel, Forecasting, Call Center, Inventory Management, Sales Management, PowerPoint, Call Centers, Business Development, Salesforce.com, Marketing, Marketing Strategy, New Business Development, Microsoft Word, Time Management, Performance Management, Human Resources, Employee Relations, Sales Operations, Customer Retention, CRM, Contract Negotiation, SSO, SEO, Job Search Strategies, Job Descriptions, Hiring, Business Planning, Cold Calling, Leadership Development, Interviews, Vendor Management, Process Scheduler
Education
The University of Texas at Austin 2008 — 2010
Bachelor of Science (BS), Psychology
Kilgore High School 1990 — 1994
Christina Lara Christina Lara's Convergys Experience July 2007 - November 2008
Job Instructional Aide at Donna Independent School District
Industry Education Management
Experience
Donna Independent School District March 2012 - Present
Knapp Medical Center October 2008 - November 2009
Convergys July 2007 - November 2008
H-E-B January 2004 - September 2006
Skills
Good work ethics,...
Education
The University of Texas-Pan American 2012 — 2015
Bachelor of Business Administration (BBA), Accounting
Donna Independent School District March 2012 - Present
Knapp Medical Center October 2008 - November 2009
Convergys July 2007 - November 2008
H-E-B January 2004 - September 2006
Skills
Good work ethics,...
Education
The University of Texas-Pan American 2012 — 2015
Bachelor of Business Administration (BBA), Accounting
Irma Munoz, MBA, PHR Irma Munoz, MBA, PHR's Convergys Experience June 2012 - Present
Job
Industry Telecommunications
Experience
Convergys June 2012 - Present
Dish Network May 2010 - June 2012
Dish Network February 2008 - May 2010
Dish Network July 2007 - January 2008
FirstLight Federal Credit Union November 2005 - June 2007
Education
The University of Texas at El Paso 2005 — 2010
Master's, Business Administration
The University of Texas at El Paso 2001 — 2005
Bachelor's of Business Administration, Marketing & Management
Convergys June 2012 - Present
Dish Network May 2010 - June 2012
Dish Network February 2008 - May 2010
Dish Network July 2007 - January 2008
FirstLight Federal Credit Union November 2005 - June 2007
Education
The University of Texas at El Paso 2005 — 2010
Master's, Business Administration
The University of Texas at El Paso 2001 — 2005
Bachelor's of Business Administration, Marketing & Management
Tania Avila Tania Avila's Convergys Experience July 2008 - December 2011
Job
Industry
Experience
elena garza September 2012 - September 2012
Convergys July 2008 - December 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Android, Brochures, Bookkeeping, Customer Service, Consulting, Classroom, Drawing, Documentaries, Internet, JavaScript, Loans, Networking, Organization, PowerPoint, Proofreading, Promotions, Publishing, Painting, Research, Sellers, Servers, Typing, Writing, Windows, Wellness, YouTube, Youth Mentoring
Education
The University of Texas-Pan American 2004 — 2014
pending: Bachelor's degree, science midde-school interdiciplinary studies, science middle school interdiciplinary studies
weslaco high school 2000 — 2004
high school diploma, High School/Secondary Diplomas and Certificates
elena garza September 2012 - September 2012
Convergys July 2008 - December 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Android, Brochures, Bookkeeping, Customer Service, Consulting, Classroom, Drawing, Documentaries, Internet, JavaScript, Loans, Networking, Organization, PowerPoint, Proofreading, Promotions, Publishing, Painting, Research, Sellers, Servers, Typing, Writing, Windows, Wellness, YouTube, Youth Mentoring
Education
The University of Texas-Pan American 2004 — 2014
pending: Bachelor's degree, science midde-school interdiciplinary studies, science middle school interdiciplinary studies
weslaco high school 2000 — 2004
high school diploma, High School/Secondary Diplomas and Certificates
Roel Reyes Roel Reyes's Convergys Experience May 2013 - August 2013
Job Texas Works Advisor I at HHSC
Industry Accounting
Experience
HHSC September 2014 - Present
Murphy USA November 2013 - May 2014
Convergys May 2013 - August 2013
Green Beret January 2010 - April 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Mac OS X, Windows Vista, Spanish-speaking
Education
University of Texas Pan American 2009 — 2014
Bachelor of Science (B.S.), Criminal Justice
Roma High School 2005 — 2009
High School Diploma
HHSC September 2014 - Present
Murphy USA November 2013 - May 2014
Convergys May 2013 - August 2013
Green Beret January 2010 - April 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Mac OS X, Windows Vista, Spanish-speaking
Education
University of Texas Pan American 2009 — 2014
Bachelor of Science (B.S.), Criminal Justice
Roma High School 2005 — 2009
High School Diploma
Rudy Resendez, PMP Rudy Resendez, PMP's Convergys Experience October 1997 - July 2000
Job EAM Analyst
Industry Oil & Energy
Experience
Praxair June 2013 - Present
Kiersted / Systems July 2005 - May 2013
Bridgeway Software July 2000 - July 2005
Convergys October 1997 - July 2000
Skills
Consulting, Document Management, Litigation Support, Microsoft SQL Server, Project Management, SQL, SharePoint, C#, Strategic Planning, .NET, Business Analysis, Databases, Software Development, Integration, Software Documentation, SaaS
Education
The University of Texas-Pan American 1993 — 1997
BBA, Management Information Systems, General
Praxair June 2013 - Present
Kiersted / Systems July 2005 - May 2013
Bridgeway Software July 2000 - July 2005
Convergys October 1997 - July 2000
Skills
Consulting, Document Management, Litigation Support, Microsoft SQL Server, Project Management, SQL, SharePoint, C#, Strategic Planning, .NET, Business Analysis, Databases, Software Development, Integration, Software Documentation, SaaS
Education
The University of Texas-Pan American 1993 — 1997
BBA, Management Information Systems, General
Rachael Moffitt's Convergys Experience September 2009 - October 2013
Job Contact Center Operations
Industry Telecommunications
Experience
"Company Confidential" August 2015 - Present
TeleTech May 2015 - July 2015
TeleTech November 2013 - May 2015
Convergys September 2009 - October 2013
Convergys June 2009 - September 2009
Convergys May 2008 - June 2009
Skills
Attrition Reduction, Training Management, Training Delivery, Training, Train the Trainer, Performance Management, Instructor-led Training, BPO, Call Centers, Workforce Management, Employee Engagement, Employee Training, Customer Service, Training Needs Analysis, Soft Skills, Coaching, Customer Experience, Customer Satisfaction, Human Resources, Management, Process Improvement, Recruiting, Team Leadership, Team Management
Education
The University of Texas at Arlington 2015 — 2016
Bachelor of Business Administration (BBA), Accounting
University of North Texas 2003 — 2007
"Company Confidential" August 2015 - Present
TeleTech May 2015 - July 2015
TeleTech November 2013 - May 2015
Convergys September 2009 - October 2013
Convergys June 2009 - September 2009
Convergys May 2008 - June 2009
Skills
Attrition Reduction, Training Management, Training Delivery, Training, Train the Trainer, Performance Management, Instructor-led Training, BPO, Call Centers, Workforce Management, Employee Engagement, Employee Training, Customer Service, Training Needs Analysis, Soft Skills, Coaching, Customer Experience, Customer Satisfaction, Human Resources, Management, Process Improvement, Recruiting, Team Leadership, Team Management
Education
The University of Texas at Arlington 2015 — 2016
Bachelor of Business Administration (BBA), Accounting
University of North Texas 2003 — 2007
Tiffany Dillard Tiffany Dillard's Convergys Experience July 2009 - December 2010
Job interviewer at Wilkins Research
Industry Marketing and Advertising
Experience
Wilkins Research February 2014 - Present
Support Seven July 2012 - August 2013
Wilkins Research September 2011 - May 2012
Convergys July 2009 - December 2010
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Social Media, Team Leadership, Time Management, Market Research, Marketing, Sales, Windows
Education
The University of Tennessee at Chattanooga 2011 — 2015
Bs: Business Adminstration, Entreprenuership
The University of Tennessee at Chattanooga 2004 — 2006
Business Administration, Entrepreneurship/Entrepreneurial Studies
Wilkins Research February 2014 - Present
Support Seven July 2012 - August 2013
Wilkins Research September 2011 - May 2012
Convergys July 2009 - December 2010
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Social Media, Team Leadership, Time Management, Market Research, Marketing, Sales, Windows
Education
The University of Tennessee at Chattanooga 2011 — 2015
Bs: Business Adminstration, Entreprenuership
The University of Tennessee at Chattanooga 2004 — 2006
Business Administration, Entrepreneurship/Entrepreneurial Studies
Jada Davis, MBA Jada Davis, MBA's Convergys Experience June 2007 - June 2009
Job Programming Assistant, Speaker, Consultant
Industry Entertainment
Experience
Reach Media/Tom Joyner Morning Show March 2013 - Present
FraserNet, Inc. June 2012 - Present
Lincoln Factoring LLC August 2010 - February 2013
Brewer Media Group January 2009 - June 2011
Financial Asset Management Systems June 2009 - August 2010
Ready Team Realtors January 2005 - August 2010
Convergys June 2007 - June 2009
Skills
Marketing Communications, Telecommunications, Public Speaking, Poetry, Networking, Social Media Marketing, Financial Analysis, Event Planning, Marketing, Customer Service, Team Building, Strategic Planning, Team Leadership, PowerPoint, Microsoft Excel, Budgets, Social Media, Event Management, Email Marketing, Customer Satisfaction, Broadcast, Fundraising, Training, Entrepreneurship, Advertising, Editing, Social Networking, Entertainment, Facebook, Radio, Public Relations
Education
Universtiy of Texas - Arlington 2010 — 2012
Master of Business Administration (M.B.A.)
The University of Tennessee at Chattanooga 2005 — 2009
Bachelor of Arts, Communication
Ridgeway High School 2001 — 2005
Reach Media/Tom Joyner Morning Show March 2013 - Present
FraserNet, Inc. June 2012 - Present
Lincoln Factoring LLC August 2010 - February 2013
Brewer Media Group January 2009 - June 2011
Financial Asset Management Systems June 2009 - August 2010
Ready Team Realtors January 2005 - August 2010
Convergys June 2007 - June 2009
Skills
Marketing Communications, Telecommunications, Public Speaking, Poetry, Networking, Social Media Marketing, Financial Analysis, Event Planning, Marketing, Customer Service, Team Building, Strategic Planning, Team Leadership, PowerPoint, Microsoft Excel, Budgets, Social Media, Event Management, Email Marketing, Customer Satisfaction, Broadcast, Fundraising, Training, Entrepreneurship, Advertising, Editing, Social Networking, Entertainment, Facebook, Radio, Public Relations
Education
Universtiy of Texas - Arlington 2010 — 2012
Master of Business Administration (M.B.A.)
The University of Tennessee at Chattanooga 2005 — 2009
Bachelor of Arts, Communication
Ridgeway High School 2001 — 2005
Heather Welborn Heather Welborn's Convergys Experience 1999 - 2000
Job Enrollment Coordinator at Institute of Reading Development
Industry Education Management
Experience
Institute of Reading Development April 2009 - Present
Human Rights Campaign September 2011 - November 2011
Sheraton Read House Hotel December 2006 - December 2008
Chattanooga Marriott at the Convention Center September 2003 - March 2006
Aventis Bio-Services 2002 - 2003
La Dolce Vita Italian Restaurant 2000 - 2002
Convergys 1999 - 2000
River of Life Thrift Shoppe 1997 - 1999
Harrison Fulfillment Services 1993 - 1997
Skills
Superior customer..., Highly computer..., Analytical, proactive..., Account analysis and..., Strong sense of urgency, Adept use of judgment..., Consistently recognized..., Strong organization and..., Professional,..., Exceptional..., Moderate to high level..., Conversational..., Customer Service, Fundraising, Problem Solving, Teaching, Public Speaking
Education
The University of Tennessee at Chattanooga 2006 — 2009
Bachelor of Science (B.S.), Psychology
The University of Tennessee at Chattanooga 2006 — 2009
Bachelor of Arts (B.A.), Philosophy
Institute of Reading Development April 2009 - Present
Human Rights Campaign September 2011 - November 2011
Sheraton Read House Hotel December 2006 - December 2008
Chattanooga Marriott at the Convention Center September 2003 - March 2006
Aventis Bio-Services 2002 - 2003
La Dolce Vita Italian Restaurant 2000 - 2002
Convergys 1999 - 2000
River of Life Thrift Shoppe 1997 - 1999
Harrison Fulfillment Services 1993 - 1997
Skills
Superior customer..., Highly computer..., Analytical, proactive..., Account analysis and..., Strong sense of urgency, Adept use of judgment..., Consistently recognized..., Strong organization and..., Professional,..., Exceptional..., Moderate to high level..., Conversational..., Customer Service, Fundraising, Problem Solving, Teaching, Public Speaking
Education
The University of Tennessee at Chattanooga 2006 — 2009
Bachelor of Science (B.S.), Psychology
The University of Tennessee at Chattanooga 2006 — 2009
Bachelor of Arts (B.A.), Philosophy
Russ Hellmann's Convergys Experience 2007 - 2010
Job Sr. Director, Global Demand Generation at Mitel
Industry Marketing and Advertising
Experience
Mitel June 2015 - Present
Sonus January 2012 - June 2015
Avaya April 2010 - October 2011
Convergys 2007 - 2010
Matrix Business Technologies 2005 - 2007
Leading Edge Consulting 2003 - 2005
Eagle Management 2001 - 2003
Skills
Demand Generation, Product Marketing, Multi-channel Marketing, Telecommunications, Go-to-market Strategy, Vendor Management, CRM, Sales Enablement, SaaS, Account Management, Strategic Planning, Lead Generation, Business Development, Cloud Computing, Competitive Analysis, Salesforce.com, Integrated Marketing, Solution Selling, Strategy, SEM, Channel Partners, Global Marketing, Telemarketing, Mergers & Acquisitions, Business Alliances, Enterprise Software, Customer Experience, Start-ups, Program Management, Partner Management, Marketing Communications, Management, Strategic Partnerships
Education
The University of Texas at Austin
Bachelor of Arts
Mitel June 2015 - Present
Sonus January 2012 - June 2015
Avaya April 2010 - October 2011
Convergys 2007 - 2010
Matrix Business Technologies 2005 - 2007
Leading Edge Consulting 2003 - 2005
Eagle Management 2001 - 2003
Skills
Demand Generation, Product Marketing, Multi-channel Marketing, Telecommunications, Go-to-market Strategy, Vendor Management, CRM, Sales Enablement, SaaS, Account Management, Strategic Planning, Lead Generation, Business Development, Cloud Computing, Competitive Analysis, Salesforce.com, Integrated Marketing, Solution Selling, Strategy, SEM, Channel Partners, Global Marketing, Telemarketing, Mergers & Acquisitions, Business Alliances, Enterprise Software, Customer Experience, Start-ups, Program Management, Partner Management, Marketing Communications, Management, Strategic Partnerships
Education
The University of Texas at Austin
Bachelor of Arts
Trisha D. Watts Trisha D. Watts's Convergys Experience January 2000 - January 2011
Job Communications Director & Convention Sales Manager for the McAllen CVB, specializing in sales, events, media & tourism
Industry Public Relations and Communications
Experience
McAllen Convention & Visitors' Bureau January 2011 - Present
Convergys January 2000 - January 2011
Skills
Event Planning, Event Management, Account Management, Client Liaison, Project Finance, Production Budgeting, Strategic Planning, Marketing Communications, Advertising, Social Networking, Public Relations, Program Management, Sales, Trade Shows, Hospitality, Budgets, Newsletters, Project Planning, Recruiting, Coaching, Hotels, Social Media Marketing, Tourism, Fundraising, Marketing, Social Media, Media Relations, Email Marketing, Press Releases, Corporate Events, Online Marketing, Online Advertising, Training, Meeting Planning, Marketing Strategy, Leadership, Direct Marketing, Nonprofits, Facebook, Public Speaking
Education
The University of Texas-Pan American 2003 — 2007
Bachelor of Science (BS), Communication-Journalism, Concentrated Track in PR/Advertising
McAllen Convention & Visitors' Bureau January 2011 - Present
Convergys January 2000 - January 2011
Skills
Event Planning, Event Management, Account Management, Client Liaison, Project Finance, Production Budgeting, Strategic Planning, Marketing Communications, Advertising, Social Networking, Public Relations, Program Management, Sales, Trade Shows, Hospitality, Budgets, Newsletters, Project Planning, Recruiting, Coaching, Hotels, Social Media Marketing, Tourism, Fundraising, Marketing, Social Media, Media Relations, Email Marketing, Press Releases, Corporate Events, Online Marketing, Online Advertising, Training, Meeting Planning, Marketing Strategy, Leadership, Direct Marketing, Nonprofits, Facebook, Public Speaking
Education
The University of Texas-Pan American 2003 — 2007
Bachelor of Science (BS), Communication-Journalism, Concentrated Track in PR/Advertising
Ryan Neudorf's Convergys Experience September 2004 - April 2005
Job Partner at 3px
Industry Internet
Experience
3px 2012 - Present
Ryan Neudorf Solutions 2004 - Present
Think Shift March 2011 - March 2012
Cheri Media 2006 - November 2010
Webslingers April 2005 - 2006
Convergys September 2004 - April 2005
Shadowplay.net January 2004 - August 2004
Cheri Media 2002 - 2004
Convergys 2001 - 2002
Skills
Web Development, PHP, SEO, CSS, jQuery, HTML, MySQL, HTML 5, JavaScript, CMS, JSON, Advertising, WordPress, Software Development, Web Applications, Web Design, Apache, Photoshop, PSD to Wordpress, ASP.NET, User Experience, Facebook, Shopify Themes, X-Cart, E-commerce, Front-end, User Interface Design, Content Strategy, Website Development, Google Analytics, XHTML, AJAX, Accampounting
Education
The University of Winnipeg
Internet Specialist Diploma
3px 2012 - Present
Ryan Neudorf Solutions 2004 - Present
Think Shift March 2011 - March 2012
Cheri Media 2006 - November 2010
Webslingers April 2005 - 2006
Convergys September 2004 - April 2005
Shadowplay.net January 2004 - August 2004
Cheri Media 2002 - 2004
Convergys 2001 - 2002
Skills
Web Development, PHP, SEO, CSS, jQuery, HTML, MySQL, HTML 5, JavaScript, CMS, JSON, Advertising, WordPress, Software Development, Web Applications, Web Design, Apache, Photoshop, PSD to Wordpress, ASP.NET, User Experience, Facebook, Shopify Themes, X-Cart, E-commerce, Front-end, User Interface Design, Content Strategy, Website Development, Google Analytics, XHTML, AJAX, Accampounting
Education
The University of Winnipeg
Internet Specialist Diploma
Angela Vallejo Angela Vallejo's Convergys Experience October 2012 - March 2014
Job Customer care representative
Industry Insurance
Experience
B&B insurance agency October 2014 - Present
State Farm® March 2014 - Present
UnitedHealth Group May 2014 - October 2014
Convergys October 2012 - March 2014
Loya Insurance Group February 2011 - September 2012
Banana Republic / Gap Inc. October 2008 - November 2010
Gap Inc. October 2007 - January 2008
Whataburger March 2007 - May 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Employee Benefits, Health Insurance, Insurance, Sales, Property, Life Insurance, Account Management, Customer Experience, Training, Sales Management, General Insurance, Team Building, Underwriting, Recruiting, Customer Retention, Telemarketing, Marketing, Management, Telephone Skills, Disability Insurance, Claim, Benefits Administration, New Business Development, Microsoft Excel, Cold Calling, Negotiation, Liability, Direct Sales, Medicare, Microsoft Word, Marketing Strategy, Selling, Retail, PowerPoint, Employee Relations, Workers Compensation, Umbrella Insurance, Accident, Time Management, Casualty, Coaching, Term Life Insurance, Commercial Insurance, Employee Training, Agents, Outlook, Building Relationships
Education
The University of Texas-Pan American
History and Philosophy
B&B insurance agency October 2014 - Present
State Farm® March 2014 - Present
UnitedHealth Group May 2014 - October 2014
Convergys October 2012 - March 2014
Loya Insurance Group February 2011 - September 2012
Banana Republic / Gap Inc. October 2008 - November 2010
Gap Inc. October 2007 - January 2008
Whataburger March 2007 - May 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, Employee Benefits, Health Insurance, Insurance, Sales, Property, Life Insurance, Account Management, Customer Experience, Training, Sales Management, General Insurance, Team Building, Underwriting, Recruiting, Customer Retention, Telemarketing, Marketing, Management, Telephone Skills, Disability Insurance, Claim, Benefits Administration, New Business Development, Microsoft Excel, Cold Calling, Negotiation, Liability, Direct Sales, Medicare, Microsoft Word, Marketing Strategy, Selling, Retail, PowerPoint, Employee Relations, Workers Compensation, Umbrella Insurance, Accident, Time Management, Casualty, Coaching, Term Life Insurance, Commercial Insurance, Employee Training, Agents, Outlook, Building Relationships
Education
The University of Texas-Pan American
History and Philosophy
Randy Reber Randy Reber's Convergys Experience March 2012 - May 2013
Job Regional Vice President, Western US & Canada
Industry Computer Software
Experience
GXS June 2013 - August 2015
Convergys March 2012 - May 2013
SAP May 2007 - October 2009
Computer Guidance Corporation September 2004 - March 2007
Inova Solutions October 2003 - September 2004
The Alexander Group September 2000 - September 2002
ESC Software August 1999 - September 2000
ATMI 1997 - 1999
Education
The University of Texas at Austin - The Red McCombs School of Business 1991 — 1995
BBA, Finance
GXS June 2013 - August 2015
Convergys March 2012 - May 2013
SAP May 2007 - October 2009
Computer Guidance Corporation September 2004 - March 2007
Inova Solutions October 2003 - September 2004
The Alexander Group September 2000 - September 2002
ESC Software August 1999 - September 2000
ATMI 1997 - 1999
Education
The University of Texas at Austin - The Red McCombs School of Business 1991 — 1995
BBA, Finance
William Putz Jr William Putz Jr's Convergys Experience January 2009 - June 2010
Job Inside Sales Account Manager at HewlettPackard
Industry Management Consulting
Experience
Hewlett-Packard November 2014 - Present
Phi Alpha Inc. June 2013 - Present
Lockheed Martin June 2013 - July 2013
Convergys January 2009 - June 2010
Skills
Team Management, Professional Phone..., Communication Skills, Economic Data Analysis, Risk Management, Risk Assessment, Leadership, Customer Service, Customer Support, Money Management, Team Leadership, Operations Management, Development Projects, Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sociological Theory, Economics, Health Economics, Mentoring, Sports Analysis, Negotiation, Property Management, Investment Properties
Education
The University of New Mexico 2010 — 2014
Bachelor of Arts (B.A.), Economics
John O. Moseley Leadership School
Diploma, Organizational Leadership and Time Management
Hewlett-Packard November 2014 - Present
Phi Alpha Inc. June 2013 - Present
Lockheed Martin June 2013 - July 2013
Convergys January 2009 - June 2010
Skills
Team Management, Professional Phone..., Communication Skills, Economic Data Analysis, Risk Management, Risk Assessment, Leadership, Customer Service, Customer Support, Money Management, Team Leadership, Operations Management, Development Projects, Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sociological Theory, Economics, Health Economics, Mentoring, Sports Analysis, Negotiation, Property Management, Investment Properties
Education
The University of New Mexico 2010 — 2014
Bachelor of Arts (B.A.), Economics
John O. Moseley Leadership School
Diploma, Organizational Leadership and Time Management
Abigail Judd-Edwards Abigail Judd-Edwards's Convergys Experience November 2008 - June 2009
Job Sales Associate at RadioShack
Industry Music
Experience
RadioShack October 2012 - Present
ESQUIRE ONE MANAGEMENT GROUP January 2012 - Present
University of Tennessee at Chattanooga August 2011 - May 2012
Tisdale Fashions October 2008 - July 2011
University of Tennessee at Chattanooga August 2008 - May 2011
US Census Bureau May 2010 - September 2010
Convergys November 2008 - June 2009
Friends of The Zoo August 2008 - October 2008
Wendy's June 2007 - August 2008
Gym South School of Gymnastics March 2007 - July 2007
Skills
Music, Singing, Music Production, Composition, Songwriting, Photoshop, Recording, Music Industry, Graphic Design, Piano, Photography, Music Education, Studio Recording, Adobe Creative Suite, Musical Theatre, Sound Design
Education
The University of Tennessee at Chattanooga 2007 — 2012
Bachelor of Business Administration (BBA), Business Management Entrepreneurship
Mundys Mill High School 2003 — 2007
High School Diploma, College Preparatory
RadioShack October 2012 - Present
ESQUIRE ONE MANAGEMENT GROUP January 2012 - Present
University of Tennessee at Chattanooga August 2011 - May 2012
Tisdale Fashions October 2008 - July 2011
University of Tennessee at Chattanooga August 2008 - May 2011
US Census Bureau May 2010 - September 2010
Convergys November 2008 - June 2009
Friends of The Zoo August 2008 - October 2008
Wendy's June 2007 - August 2008
Gym South School of Gymnastics March 2007 - July 2007
Skills
Music, Singing, Music Production, Composition, Songwriting, Photoshop, Recording, Music Industry, Graphic Design, Piano, Photography, Music Education, Studio Recording, Adobe Creative Suite, Musical Theatre, Sound Design
Education
The University of Tennessee at Chattanooga 2007 — 2012
Bachelor of Business Administration (BBA), Business Management Entrepreneurship
Mundys Mill High School 2003 — 2007
High School Diploma, College Preparatory
Travis Ellsworth Travis Ellsworth's Convergys Experience February 2012 - September 2012
Job Musical Director/ Conductor/ Professional Ballroom Dance Instructor/ Restaurant Manager/ Accountant/ Volleyball Official
Industry Music
Experience
The Chattanoogan July 2015 - Present
The Walt Disney Company May 2011 - Present
The Chattanoogan October 2013 - June 2015
American Ballroom & Dance Center October 2012 - August 2013
Chattanooga State Community College January 2013 - April 2013
Convergys February 2012 - September 2012
JCPenney October 2009 - May 2011
Modesto Performing Arts November 2010 - April 2011
Modesto Performing Arts March 2010 - September 2010
Skills
Customer Service, Retail, PowerPoint, Word, Music, Vocal, Piano, Conducting, Teaching, Singing, Opera, Microsoft Word, Microsoft Office, Musical Theatre, Performing Arts, Entertainment, Theatre, Music Industry, Music Education
Education
The University of Tennessee at Chattanooga 2014 — 2018
Bachelor of Science (B.S.), Music Teacher Education
Chattanooga State Community College 2013 — 2014
Associate of Arts (A.A.), Music Performance, General
Modesto Junior College 2009 — 2011
General Education, Music Performance, General
The Chattanoogan July 2015 - Present
The Walt Disney Company May 2011 - Present
The Chattanoogan October 2013 - June 2015
American Ballroom & Dance Center October 2012 - August 2013
Chattanooga State Community College January 2013 - April 2013
Convergys February 2012 - September 2012
JCPenney October 2009 - May 2011
Modesto Performing Arts November 2010 - April 2011
Modesto Performing Arts March 2010 - September 2010
Skills
Customer Service, Retail, PowerPoint, Word, Music, Vocal, Piano, Conducting, Teaching, Singing, Opera, Microsoft Word, Microsoft Office, Musical Theatre, Performing Arts, Entertainment, Theatre, Music Industry, Music Education
Education
The University of Tennessee at Chattanooga 2014 — 2018
Bachelor of Science (B.S.), Music Teacher Education
Chattanooga State Community College 2013 — 2014
Associate of Arts (A.A.), Music Performance, General
Modesto Junior College 2009 — 2011
General Education, Music Performance, General
Chris Dial Chris Dial's Convergys Experience September 2000 - July 2004
Job Education Consultant at The Abreon Group
Industry E-Learning
Experience
The Abreon Group January 2015 - Present
AT&T March 2012 - September 2014
AT&T September 2011 - February 2012
Training Drive Technologies, Inc. May 2009 - August 2011
Dannemiller June 2009 - July 2009
NCI Information Systems, Inc. February 2008 - May 2009
Karta Technologies July 2004 - February 2008
Convergys September 2000 - July 2004
Skills
Adult Education, Blended Learning, Strategic Planning, Learning Management, Training, Instructional Design, E-Learning, Organizational..., Captivate, Curriculum Development, Needs Analysis, Leadership Development, Staff Development, Curriculum Design, Instructor-led Training, Project Management, Learning Management..., Team Building, Change Management
Education
The University of Texas at San Antonio 2006 — 2008
MBA
Utah State University 2003 — 2004
MS
Utah State University 1999 — 2003
BS, Instructional Technology
The Abreon Group January 2015 - Present
AT&T March 2012 - September 2014
AT&T September 2011 - February 2012
Training Drive Technologies, Inc. May 2009 - August 2011
Dannemiller June 2009 - July 2009
NCI Information Systems, Inc. February 2008 - May 2009
Karta Technologies July 2004 - February 2008
Convergys September 2000 - July 2004
Skills
Adult Education, Blended Learning, Strategic Planning, Learning Management, Training, Instructional Design, E-Learning, Organizational..., Captivate, Curriculum Development, Needs Analysis, Leadership Development, Staff Development, Curriculum Design, Instructor-led Training, Project Management, Learning Management..., Team Building, Change Management
Education
The University of Texas at San Antonio 2006 — 2008
MBA
Utah State University 2003 — 2004
MS
Utah State University 1999 — 2003
BS, Instructional Technology
Carlos De Luna Carlos De Luna's Convergys Experience December 2002 - October 2007
Job Facilities Manager Professional
Industry Telecommunications
Experience
Maximus Federal s June 2013 - Present
T-Mobile October 2007 - July 2012
Convergys December 2002 - October 2007
Skills
Vendor Management, Project Management, Process Scheduler, Negotiation, Management, Leadership, Sla, Facilities Management, Outsourcing, Customer Satisfaction, Telecommunications, Vendor, Performance Management, Budgets, Human Resources, Strategic Planning
Education
The University of Texas-Pan American 1980 — 1996
BBA, Business Administration and Management, General
Maximus Federal s June 2013 - Present
T-Mobile October 2007 - July 2012
Convergys December 2002 - October 2007
Skills
Vendor Management, Project Management, Process Scheduler, Negotiation, Management, Leadership, Sla, Facilities Management, Outsourcing, Customer Satisfaction, Telecommunications, Vendor, Performance Management, Budgets, Human Resources, Strategic Planning
Education
The University of Texas-Pan American 1980 — 1996
BBA, Business Administration and Management, General
Richard Gaona's Convergys Experience August 2000 - August 2002
Job Territory Account Manager
Industry Renewables & Environment
Experience
Safety-Kleen March 2013 - Present
Retama manor May 2012 - February 2013
Liquid Environmental Solutions September 2006 - April 2012
ASG Security October 2004 - September 2006
Teleperformance December 2003 - October 2004
Convergys August 2000 - August 2002
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Microsoft CRM, Java, C++, Internet, Sales, Operations Management, Sales Operations, Account Management, Contract Negotiation, Sales Management, Training, Customer Service
Education
The University of Texas-Pan American 1998 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Donna High School 1995 — 1998
Safety-Kleen March 2013 - Present
Retama manor May 2012 - February 2013
Liquid Environmental Solutions September 2006 - April 2012
ASG Security October 2004 - September 2006
Teleperformance December 2003 - October 2004
Convergys August 2000 - August 2002
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Microsoft CRM, Java, C++, Internet, Sales, Operations Management, Sales Operations, Account Management, Contract Negotiation, Sales Management, Training, Customer Service
Education
The University of Texas-Pan American 1998 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Donna High School 1995 — 1998
Antonea Shoats Antonea Shoats's Convergys Experience September 2007 - February 2010
Job Medicare Rate Specialist at HealthSmart
Industry Health, Wellness and Fitness
Experience
HealthSmart August 2013 - Present
HealthSmart July 2012 - August 2013
HealthSmart April 2012 - July 2012
Bank of America Home Loans August 2010 - April 2012
Kroger August 2006 - August 2010
Convergys September 2007 - February 2010
Skills
Microsoft Office, Management, Sales, Typing, AS400 Administration, Citrix, Trizetto, Telnet, Communication, Health Insurance, Escalations Management, Employee Training, Financial Reporting, Facilitation, Research, Procedure Review, Customer Retention, 10 Key, Written Communication, New Hire Training, Administrative..., Customer Support, Message Taking, Great Organizer, Adherence, Leadership
Education
The University of Texas at Arlington 2011 — 2015
Bachelor's Degree, Bachelor's of Science in University Studies
HealthSmart August 2013 - Present
HealthSmart July 2012 - August 2013
HealthSmart April 2012 - July 2012
Bank of America Home Loans August 2010 - April 2012
Kroger August 2006 - August 2010
Convergys September 2007 - February 2010
Skills
Microsoft Office, Management, Sales, Typing, AS400 Administration, Citrix, Trizetto, Telnet, Communication, Health Insurance, Escalations Management, Employee Training, Financial Reporting, Facilitation, Research, Procedure Review, Customer Retention, 10 Key, Written Communication, New Hire Training, Administrative..., Customer Support, Message Taking, Great Organizer, Adherence, Leadership
Education
The University of Texas at Arlington 2011 — 2015
Bachelor's Degree, Bachelor's of Science in University Studies
Erick Rangel's Convergys Experience September 2011 - March 2012
Job Entrepreneur
Industry Higher Education
Experience
IBC Bank May 2013 - August 2015
Convergys September 2011 - March 2012
Skills
Leadership, Customer Service, Investments, Time Management, Management, Accounting
Education
The University of Texas-Pan American
Bachelor’s Degree, Banking, Corporate, Finance, and Securities Law
IBC Bank May 2013 - August 2015
Convergys September 2011 - March 2012
Skills
Leadership, Customer Service, Investments, Time Management, Management, Accounting
Education
The University of Texas-Pan American
Bachelor’s Degree, Banking, Corporate, Finance, and Securities Law
Aylin Izzet's Convergys Experience July 2008 - December 2008
Job WRHA Human Resources Consultant
Industry Hospital & Health Care
Experience
Health Sciences Center February 2013 - Present
Loblaw Companies Limited December 2008 - February 2013
Convergys July 2008 - December 2008
Convergys January 2003 - August 2008
Skills
Performance Management, Employee Relations, Employee Engagement, Deferred Compensation, HR Policies, Talent Management, Personnel Management, Labor Relations, HR Consulting, Coaching, Employee Training, Organizational..., Training, Leadership Development, Change Management, Workforce Planning
Education
The University of Winnipeg 2007 — 2008
Human Resources Diploma, Management
Winnipeg Technical College 2002 — 2003
Health Care Aide, Certificate
Health Sciences Center February 2013 - Present
Loblaw Companies Limited December 2008 - February 2013
Convergys July 2008 - December 2008
Convergys January 2003 - August 2008
Skills
Performance Management, Employee Relations, Employee Engagement, Deferred Compensation, HR Policies, Talent Management, Personnel Management, Labor Relations, HR Consulting, Coaching, Employee Training, Organizational..., Training, Leadership Development, Change Management, Workforce Planning
Education
The University of Winnipeg 2007 — 2008
Human Resources Diploma, Management
Winnipeg Technical College 2002 — 2003
Health Care Aide, Certificate
Charlene Jameson Charlene Jameson's Convergys Experience September 2002 - October 2007
Job Body Shop Production at Volkswagen Group of America
Industry Automotive
Experience
Volkswagen Group of America January 2011 - Present
Dillards June 2006 - January 2011
National Society of Black Engineers 2010 - 2011
Convergys September 2002 - October 2007
Skills
Continuous Improvement, Supply Chain Management, Ergonomics, Strategic Planning, Microsoft Office, Project Management, PDCA, Problem Solving, Analytic Thinking, JIT, Computer Proficiency, Communication Skills, Process Improvement, Kaizen, Customer Satisfaction
Education
The University of Tennessee at Chattanooga 2010 — 2012
Master of Science (M.S.), Engineering Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Project and Value Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Quality Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Engineering Leadership and Ethics
The University of Tennessee at Chattanooga 2004 — 2009
Bachelor of Science (B.S.), Environmental Science Engineering
Volkswagen Group of America January 2011 - Present
Dillards June 2006 - January 2011
National Society of Black Engineers 2010 - 2011
Convergys September 2002 - October 2007
Skills
Continuous Improvement, Supply Chain Management, Ergonomics, Strategic Planning, Microsoft Office, Project Management, PDCA, Problem Solving, Analytic Thinking, JIT, Computer Proficiency, Communication Skills, Process Improvement, Kaizen, Customer Satisfaction
Education
The University of Tennessee at Chattanooga 2010 — 2012
Master of Science (M.S.), Engineering Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Project and Value Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Quality Management
The University of Tennessee at Chattanooga 2010 — 2012
Post Baccalaureate Certificate, Engineering Leadership and Ethics
The University of Tennessee at Chattanooga 2004 — 2009
Bachelor of Science (B.S.), Environmental Science Engineering
Tyneka Vaughn Tyneka Vaughn's Convergys Experience July 2013 - May 2014
Job
Industry Retail
Experience
Convergys July 2013 - May 2014
Charlotte Russe August 2012 - July 2013
St. Paul C.M.E Church May 2010 - August 2010
Sisterhood/Brotherhood Program May 2009 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML
Education
The University of Tennessee at Chattanooga 2009 — 2013
Bachelor of Science, Business Administration: General Mgmt.
The University of Tennessee at Chattanooga 2009 — 2013
Bachelor of Science, Business Administration; General Management
Convergys July 2013 - May 2014
Charlotte Russe August 2012 - July 2013
St. Paul C.M.E Church May 2010 - August 2010
Sisterhood/Brotherhood Program May 2009 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML
Education
The University of Tennessee at Chattanooga 2009 — 2013
Bachelor of Science, Business Administration: General Mgmt.
The University of Tennessee at Chattanooga 2009 — 2013
Bachelor of Science, Business Administration; General Management
Tiffany Langley Tiffany Langley's Convergys Experience December 2008 - November 2010
Job Consumer Advisor at Blue Cross and Blue Shield of Tennessee
Industry Outsourcing/Offshoring
Experience
Blue Cross and Blue Shield of Tennessee May 2013 - Present
T-Mobile November 2010 - January 2013
Convergys December 2008 - November 2010
Convergys/DirecTV December 2008 - November 2010
Pizza Hut May 2003 - November 2008
Skills
Technical Support, Telephone Skills, Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Time Management, Troubleshooting, Outlook, Computer Hardware
Education
The University of Tennessee at Chattanooga 2005 — 2007
N/A, English Literature
Blue Cross and Blue Shield of Tennessee May 2013 - Present
T-Mobile November 2010 - January 2013
Convergys December 2008 - November 2010
Convergys/DirecTV December 2008 - November 2010
Pizza Hut May 2003 - November 2008
Skills
Technical Support, Telephone Skills, Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Time Management, Troubleshooting, Outlook, Computer Hardware
Education
The University of Tennessee at Chattanooga 2005 — 2007
N/A, English Literature
Corey Barbour's Convergys Experience October 2010 - October 2012
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek October 2012 - Present
Convergys October 2010 - October 2012
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Operations Management, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Transition Management, Offshoring, Management, Customer Service, Team Management, Six Sigma, Call Center Development, Sla, Customer Retention, Team Leadership, Coaching, Team Building, Training, Leadership, SLA
Education
Thomas More College
StarTek October 2012 - Present
Convergys October 2010 - October 2012
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Operations Management, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Transition Management, Offshoring, Management, Customer Service, Team Management, Six Sigma, Call Center Development, Sla, Customer Retention, Team Leadership, Coaching, Team Building, Training, Leadership, SLA
Education
Thomas More College
Sana Childers Sana Childers's Convergys Experience September 2011 - May 2013
Job Admission Representative at ITT Technical Institute
Industry Outsourcing/Offshoring
Experience
ITT Technical Institute May 2013 - Present
Convergys September 2011 - May 2013
Upward Bound December 2009 - August 2011
Upward Bound Math Science August 2006 - August 2009
Skills
Training, Customer Service, Sales, Project Planning, Customer Retention, Call Centers, Confidentiality, Customer Satisfaction, Customer Experience, Workforce Management, BPO, Performance Management, Data Entry, Software Documentation, Recruiting, Public Speaking, Microsoft Word, Microsoft Office, PowerPoint, Team Building, Time Management, Research, Leadership, Microsoft Excel, Leadership Development, Higher Education, Teaching, Management, Outlook, Team Leadership, Social Networking, Nonprofits, Community Outreach, Event Planning, Employee Training, Event Management, Editing, Social Media, Staff Development, Teamwork, Program Development, Process Improvement, Fundraising, Coaching, Communication, Administration, Troubleshooting
Education
The University of Tennessee at Chattanooga 2009 — 2010
Bachelor of Science (BS), Psychology
The University of Tennessee at Chattanooga 2004 — 2010
Bachelor of Science (BS), Anthropology
ITT Technical Institute May 2013 - Present
Convergys September 2011 - May 2013
Upward Bound December 2009 - August 2011
Upward Bound Math Science August 2006 - August 2009
Skills
Training, Customer Service, Sales, Project Planning, Customer Retention, Call Centers, Confidentiality, Customer Satisfaction, Customer Experience, Workforce Management, BPO, Performance Management, Data Entry, Software Documentation, Recruiting, Public Speaking, Microsoft Word, Microsoft Office, PowerPoint, Team Building, Time Management, Research, Leadership, Microsoft Excel, Leadership Development, Higher Education, Teaching, Management, Outlook, Team Leadership, Social Networking, Nonprofits, Community Outreach, Event Planning, Employee Training, Event Management, Editing, Social Media, Staff Development, Teamwork, Program Development, Process Improvement, Fundraising, Coaching, Communication, Administration, Troubleshooting
Education
The University of Tennessee at Chattanooga 2009 — 2010
Bachelor of Science (BS), Psychology
The University of Tennessee at Chattanooga 2004 — 2010
Bachelor of Science (BS), Anthropology
Sixto San Martin Sixto San Martin's Convergys Experience August 2001 - August 2007
Job Strategic Financial Planning at Intel Corporation
Industry Semiconductors
Experience
Intel Corporation September 2014 - Present
Time Warner Cable Business Class September 2013 - September 2014
Time Warner Cable Business Class April 2012 - September 2013
Time Warner Cable June 2010 - April 2012
Time Warner Cable March 2009 - June 2010
Time Warner Cable January 2008 - March 2009
Time Warner Cable August 2007 - January 2008
Convergys August 2001 - August 2007
Skills
Six Sigma, Systems Analysis, Call Center, Forecasting, Budgeting, Workforce Management, Avaya, Customer Service, Segmentation, Modeling, Process Improvement, Analysis, Continuous Improvement, Financial Reporting, Financial Analysis, Statistics, Market Analysis, Strategic Planning, Financial Modeling, Change Management, Call Centers, Budgets, Strategy, Project Planning, Telecommunications, Training, Leadership, Management, Salesforce.com, Visio, Cross-functional Team..., Team Leadership
Education
The University of Texas at San Antonio 2012 — 2014
Master of Business Administration (MBA), Management Science, 3.5 GPA
University of Denver 2010 — 2010
Certification, Cable Finance
The University of Texas-Pan American 2003 — 2007
BBA, Computer Information Systems
Intel Corporation September 2014 - Present
Time Warner Cable Business Class September 2013 - September 2014
Time Warner Cable Business Class April 2012 - September 2013
Time Warner Cable June 2010 - April 2012
Time Warner Cable March 2009 - June 2010
Time Warner Cable January 2008 - March 2009
Time Warner Cable August 2007 - January 2008
Convergys August 2001 - August 2007
Skills
Six Sigma, Systems Analysis, Call Center, Forecasting, Budgeting, Workforce Management, Avaya, Customer Service, Segmentation, Modeling, Process Improvement, Analysis, Continuous Improvement, Financial Reporting, Financial Analysis, Statistics, Market Analysis, Strategic Planning, Financial Modeling, Change Management, Call Centers, Budgets, Strategy, Project Planning, Telecommunications, Training, Leadership, Management, Salesforce.com, Visio, Cross-functional Team..., Team Leadership
Education
The University of Texas at San Antonio 2012 — 2014
Master of Business Administration (MBA), Management Science, 3.5 GPA
University of Denver 2010 — 2010
Certification, Cable Finance
The University of Texas-Pan American 2003 — 2007
BBA, Computer Information Systems
Katrina Richardson Katrina Richardson's Convergys Experience March 2012 - July 2012
Job Professiona Organizer/Designer
Industry Design
Experience
Katrina's Design May 2012 - Present
Convergy's March 2012 - July 2012
Self employed July 2011 - October 2011
Macy's June 2010 - March 2011
Skills
Organization, Goal Oriented, Interior Design, Design Patterns, Organizational Design
Education
The University of Texas at Austin 2006 — 2008
2 years accomplished
Shiocton High School 2002 — 2006
Graduate
Katrina's Design May 2012 - Present
Convergy's March 2012 - July 2012
Self employed July 2011 - October 2011
Macy's June 2010 - March 2011
Skills
Organization, Goal Oriented, Interior Design, Design Patterns, Organizational Design
Education
The University of Texas at Austin 2006 — 2008
2 years accomplished
Shiocton High School 2002 — 2006
Graduate
Streetter Vickell Streetter Vickell's Convergys Experience March 2004 - November 2006
Job Online Sales Manager Manitoba/N.W. Ontario at Sun Media
Industry Marketing and Advertising
Experience
VICKELL.com February 2006 - Present
Sun Media March 2013 - February 2015
Nygard International November 2006 - March 2013
Convergys March 2004 - November 2006
Skills
Sales, Advertising, Training, Apparel, Retail, Team Building, Marketing Communications, Leadership, Merchandising, Social Media Marketing, Marketing, Marketing Strategy, Event Planning, Customer Service, Visual Merchandising, Sales Management, Social Networking, Time Management, Social Media, Fashion, Public Relations, Event Management, Brand Management, Brand Development, Digital Media, Management, Online Advertising, Email Marketing, Online Marketing, Market Research, Google Analytics, Leadership Development, Coaching, Public Speaking, Presentations, Sales Presentations, Marketing Management, Account Management, Marketing Research, E-commerce
Education
The University of Winnipeg 2001 — 2005
Economics
Laidlaw
VICKELL.com February 2006 - Present
Sun Media March 2013 - February 2015
Nygard International November 2006 - March 2013
Convergys March 2004 - November 2006
Skills
Sales, Advertising, Training, Apparel, Retail, Team Building, Marketing Communications, Leadership, Merchandising, Social Media Marketing, Marketing, Marketing Strategy, Event Planning, Customer Service, Visual Merchandising, Sales Management, Social Networking, Time Management, Social Media, Fashion, Public Relations, Event Management, Brand Management, Brand Development, Digital Media, Management, Online Advertising, Email Marketing, Online Marketing, Market Research, Google Analytics, Leadership Development, Coaching, Public Speaking, Presentations, Sales Presentations, Marketing Management, Account Management, Marketing Research, E-commerce
Education
The University of Winnipeg 2001 — 2005
Economics
Laidlaw
Carol Wyatt Carol Wyatt's Convergys Experience January 2007 - January 2010
Job C3PO: A Professional Optimizer of Communications, Collaboration and Customer Experience (C3) for Oracle
Industry Computer Software
Experience
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Jose Leos Jose Leos's Convergys Experience November 2008 - May 2010
Job PDM Performance Development Manager at NEW Asurion
Industry Telecommunications
Experience
NEW Asurion September 2013 - Present
2010TELEPERFORMANCE October 2010 - June 2013
Convergys November 2008 - May 2010
ACT January 2006 - September 2008
2006Convergys April 2001 - January 2006
U.S. Marines December 1996 - September 2004
Skills
Call Center, Leadership, Training, Management, Process Improvement, Team Leadership, Analysis, Team Management, Human Resources, Forecasting, Coaching, Process Scheduler, Customer Satisfaction, Customer Service, Team Building
Education
Inspection Certification Associates 2014 — 2014
Certification, Professional Real Estate Inspection Certification
The University of Texas-Pan American 2001 — 2006
Bachelors Degree, Business Management
U S Marines 1997 — 2001
The University of Texas-Pan American
Bachelors Degree, Business Management; CIS
NEW Asurion September 2013 - Present
2010TELEPERFORMANCE October 2010 - June 2013
Convergys November 2008 - May 2010
ACT January 2006 - September 2008
2006Convergys April 2001 - January 2006
U.S. Marines December 1996 - September 2004
Skills
Call Center, Leadership, Training, Management, Process Improvement, Team Leadership, Analysis, Team Management, Human Resources, Forecasting, Coaching, Process Scheduler, Customer Satisfaction, Customer Service, Team Building
Education
Inspection Certification Associates 2014 — 2014
Certification, Professional Real Estate Inspection Certification
The University of Texas-Pan American 2001 — 2006
Bachelors Degree, Business Management
U S Marines 1997 — 2001
The University of Texas-Pan American
Bachelors Degree, Business Management; CIS
Brandon Bernzott, MBA, SPHR's Convergys Experience January 2006 - September 2006
Job Director of Client Engagement at Human Capital Institute (HCI)
Industry Human Resources
Experience
Human Capital Institute (HCI) February 2015 - Present
Right Management April 2012 - February 2015
Mercer April 2007 - April 2012
Robert Half Management Resources September 2006 - April 2007
Convergys January 2006 - September 2006
Convergys June 2000 - January 2006
EXECUTRAIN February 1999 - June 2000
ExecuTrain August 1996 - February 1999
Skills
Talent Management, Leadership Development, Strategy, Career Development, Training, Employee Benefits, Change Management, Account Management, CRM, Strategic HR, HR Transformation, Compensation & Benefit, Talent Acquisition, Sales Process, HR Consulting, Outsourced HR Services, Strategic Sourcing, Executive Coaching, Outplacement, Instructional Design, Staffing Services, Deferred Compensation, New Business Development, Health & Welfare..., Retirement Benefits, Total Rewards, Competency Assessment, Mergers, Career Assessment, Organizational Learning, Training Delivery, Project Management, Project Planning, Mergers & Acquisitions
Education
Thomas More College 1990 — 1994
Masters, Business Administration
Thomas More College 1990 — 1994
Bachelor of Arts, English
Human Capital Institute (HCI) February 2015 - Present
Right Management April 2012 - February 2015
Mercer April 2007 - April 2012
Robert Half Management Resources September 2006 - April 2007
Convergys January 2006 - September 2006
Convergys June 2000 - January 2006
EXECUTRAIN February 1999 - June 2000
ExecuTrain August 1996 - February 1999
Skills
Talent Management, Leadership Development, Strategy, Career Development, Training, Employee Benefits, Change Management, Account Management, CRM, Strategic HR, HR Transformation, Compensation & Benefit, Talent Acquisition, Sales Process, HR Consulting, Outsourced HR Services, Strategic Sourcing, Executive Coaching, Outplacement, Instructional Design, Staffing Services, Deferred Compensation, New Business Development, Health & Welfare..., Retirement Benefits, Total Rewards, Competency Assessment, Mergers, Career Assessment, Organizational Learning, Training Delivery, Project Management, Project Planning, Mergers & Acquisitions
Education
Thomas More College 1990 — 1994
Masters, Business Administration
Thomas More College 1990 — 1994
Bachelor of Arts, English
Pepper Skeen Pepper Skeen's Convergys Experience September 2005 - September 2010
Job Experienced, Professional Supervisor and Manager
Industry Telecommunications
Experience
MTPCS, LLC DBA Cellular One 2012 - Present
Teleperformance 2010 - 2011
Convergys September 2005 - September 2010
Skills
Supervisory Skills, Training & Development, Troubleshooting, Employee Training, Marketing, Customer Service
Education
The University of Texas-Pan American 1977 — 1979
BA, English/History
MTPCS, LLC DBA Cellular One 2012 - Present
Teleperformance 2010 - 2011
Convergys September 2005 - September 2010
Skills
Supervisory Skills, Training & Development, Troubleshooting, Employee Training, Marketing, Customer Service
Education
The University of Texas-Pan American 1977 — 1979
BA, English/History
Marquef Donald Marquef Donald's Convergys Experience May 2013 - January 2014
Job Intern at CWC Office Furniture
Industry Design
Experience
Amazon June 2014 - Present
CWC Office Furniture May 2014 - Present
Convergys May 2013 - January 2014
Skills
Microsoft Word, Photoshop, PowerPoint, Sketching, Illustrator, AutoCAD, Social Media, Microsoft Office, Graphic Design, SketchUp, Adobe Creative Suite, InDesign, Customer Service, Research, Microsoft Excel
Education
The University of Tennessee at Chattanooga 2008 — 2014
Bachelor of Science (BS), Senior: Interior Design Major/ Theatre Minor
Amazon June 2014 - Present
CWC Office Furniture May 2014 - Present
Convergys May 2013 - January 2014
Skills
Microsoft Word, Photoshop, PowerPoint, Sketching, Illustrator, AutoCAD, Social Media, Microsoft Office, Graphic Design, SketchUp, Adobe Creative Suite, InDesign, Customer Service, Research, Microsoft Excel
Education
The University of Tennessee at Chattanooga 2008 — 2014
Bachelor of Science (BS), Senior: Interior Design Major/ Theatre Minor
Saurabh Koshta Saurabh Koshta's Convergys Experience September 2005 - January 2010
Job Support Escalation Engineer at Microsoft
Industry Information Technology and Services
Experience
Microsoft July 2012 - Present
Fidelity Investments January 2012 - April 2012
Gillani ERP Solutions Provider September 2011 - December 2011
Cummins Inc May 2011 - August 2011
Zensar Technologies January 2010 - July 2010
Convergys September 2005 - January 2010
Skills
Web 2.0, Enterprise 2.0, KPI, Windows Server 2003, Windows Server, Active Directory, Troubleshooting, Software Project..., Business Intelligence, SOA, Microsoft Technologies, SharePoint, Customer Service, Technical Leadership, Technical Support, DNS, DHCP, IIS, System Setup, Solaris Zones, Solaris, Virtualization, Virtual Server, Virtual PC, VMware ESX, Systems Analysis, UML, Sequence Diagrams, Functional Design, Functional Analysis, Microsoft Exchange, ITIL, Visio
Education
The University of Texas at Dallas 2010 — 2012
MS, Information Technology & Management
D Y Patil College of Engineering 2000 — 2004
BE, Mechanical Engineering
Microsoft July 2012 - Present
Fidelity Investments January 2012 - April 2012
Gillani ERP Solutions Provider September 2011 - December 2011
Cummins Inc May 2011 - August 2011
Zensar Technologies January 2010 - July 2010
Convergys September 2005 - January 2010
Skills
Web 2.0, Enterprise 2.0, KPI, Windows Server 2003, Windows Server, Active Directory, Troubleshooting, Software Project..., Business Intelligence, SOA, Microsoft Technologies, SharePoint, Customer Service, Technical Leadership, Technical Support, DNS, DHCP, IIS, System Setup, Solaris Zones, Solaris, Virtualization, Virtual Server, Virtual PC, VMware ESX, Systems Analysis, UML, Sequence Diagrams, Functional Design, Functional Analysis, Microsoft Exchange, ITIL, Visio
Education
The University of Texas at Dallas 2010 — 2012
MS, Information Technology & Management
D Y Patil College of Engineering 2000 — 2004
BE, Mechanical Engineering
Luis Cano Luis Cano's Convergys Experience May 2008 - May 2009
Job Supervisor of Terminal Operations
Industry Transportation/Trucking/Railroad
Experience
ABF Freight System March 2014 - Present
Entravision Communications September 2012 - March 2014
RioStar Publishing & Consulting January 2011 - September 2012
Copper Canyon Tapas Lounge June 2009 - April 2011
MZ Promotions February 2010 - February 2011
Convergys May 2008 - May 2009
Laredo National Bank November 2007 - May 2008
Bucks Pizza January 2003 - October 2007
Skills
Marketing, Leadership, Social Media, Finance, Self-starter, Problem Solving, Multi Tasking, Bilingual, Time Management, Business Analysis, Prioritize Workload, Social Networking, Entrepreneurship, Strategic Planning, Public Speaking, Marketing Strategy, Budgets, Customer Service, Advertising, Sales, Management, Training
Education
West Texas A&M University 2015 — 2018
Master of Science (MS), Finance and Economics
The University of Texas-Pan American 2007 — 2013
Bachelor of Business Administration (B.B.A.), Finance, 3.01
ABF Freight System March 2014 - Present
Entravision Communications September 2012 - March 2014
RioStar Publishing & Consulting January 2011 - September 2012
Copper Canyon Tapas Lounge June 2009 - April 2011
MZ Promotions February 2010 - February 2011
Convergys May 2008 - May 2009
Laredo National Bank November 2007 - May 2008
Bucks Pizza January 2003 - October 2007
Skills
Marketing, Leadership, Social Media, Finance, Self-starter, Problem Solving, Multi Tasking, Bilingual, Time Management, Business Analysis, Prioritize Workload, Social Networking, Entrepreneurship, Strategic Planning, Public Speaking, Marketing Strategy, Budgets, Customer Service, Advertising, Sales, Management, Training
Education
West Texas A&M University 2015 — 2018
Master of Science (MS), Finance and Economics
The University of Texas-Pan American 2007 — 2013
Bachelor of Business Administration (B.B.A.), Finance, 3.01
Tameisha Moore Tameisha Moore's Convergys Experience June 2004 - August 2005
Job Retail Professional
Industry Retail
Experience
Walgreens March 2008 - January 2013
Mapco Express June 2005 - March 2008
Convergys June 2004 - August 2005
Skills
Customer Services,..., Proficient in Word,..., Employee Relations..., Employee Relations, Employee Training, Employee Engagement, Employer Branding, POS, Security, Inventory Management, Inventory Control
Education
Walden University 2010 — 2013
Masters, MBA-Project Management, 3.3
The University of Tennessee at Chattanooga 2004 — 2007
Bachelors of Science, Political Science and Government, 2.3
Hixson High School 1995 — 1999
High School Diploma, Academic, 2.8
Walgreens March 2008 - January 2013
Mapco Express June 2005 - March 2008
Convergys June 2004 - August 2005
Skills
Customer Services,..., Proficient in Word,..., Employee Relations..., Employee Relations, Employee Training, Employee Engagement, Employer Branding, POS, Security, Inventory Management, Inventory Control
Education
Walden University 2010 — 2013
Masters, MBA-Project Management, 3.3
The University of Tennessee at Chattanooga 2004 — 2007
Bachelors of Science, Political Science and Government, 2.3
Hixson High School 1995 — 1999
High School Diploma, Academic, 2.8
Lacey Anderson / LION Lacey Anderson / LION's Convergys Experience June 2011 - August 2012
Job Account Executive at YP
Industry Marketing and Advertising
Experience
YP June 2012 - Present
Convergys June 2011 - August 2012
Skills
Communication, Leadership, Selling, Singing, Computer-savvy, Internet, Media, Persuasion, Time Management, Critical Thinking, Social Perceptiveness, Negotiation, SEM, SEO
Education
The University of Tennessee at Chattanooga 2007 — 2012
Bachelor of Applied Science (BASc), Psychology, 3.4/4.0
YP June 2012 - Present
Convergys June 2011 - August 2012
Skills
Communication, Leadership, Selling, Singing, Computer-savvy, Internet, Media, Persuasion, Time Management, Critical Thinking, Social Perceptiveness, Negotiation, SEM, SEO
Education
The University of Tennessee at Chattanooga 2007 — 2012
Bachelor of Applied Science (BASc), Psychology, 3.4/4.0
Codie Cobb Codie Cobb's Convergys Experience December 2009 - August 2010
Job Electrical Systems Design Engineer with John Deere
Industry Electrical/Electronic Manufacturing
Experience
John Deere October 2014 - Present
John Deere January 2012 - Present
Motorola Solutions June 2011 - August 2011
Convergys December 2009 - August 2010
2Wire January 2008 - May 2009
Skills
C++, Labview, Matlab, Pspice, Microsoft Office, Customer Service, Fast Learner, Analog Circuit Design, Six Sigma, Lean Manufacturing, Intellectual Property, Supply Chain Management, Kaizen, Innovation, Leadership Development, Pro/Engineer, Windchill, SAP, Manufacturing, Product Development, Continuous Improvement, Engineering, Electronics, Management
Education
Gannon University 2012 — 2014
Master of Engineering (MEng), Engineering Management
The University of Texas-Pan American 2009 — 2011
Bachelor of Science, Electrical Engineering
The University of Texas at San Antonio 2007 — 2009
Bachelor of Science, Electrical Engineering
John Deere October 2014 - Present
John Deere January 2012 - Present
Motorola Solutions June 2011 - August 2011
Convergys December 2009 - August 2010
2Wire January 2008 - May 2009
Skills
C++, Labview, Matlab, Pspice, Microsoft Office, Customer Service, Fast Learner, Analog Circuit Design, Six Sigma, Lean Manufacturing, Intellectual Property, Supply Chain Management, Kaizen, Innovation, Leadership Development, Pro/Engineer, Windchill, SAP, Manufacturing, Product Development, Continuous Improvement, Engineering, Electronics, Management
Education
Gannon University 2012 — 2014
Master of Engineering (MEng), Engineering Management
The University of Texas-Pan American 2009 — 2011
Bachelor of Science, Electrical Engineering
The University of Texas at San Antonio 2007 — 2009
Bachelor of Science, Electrical Engineering
Raphea Peterson Raphea Peterson's Convergys Experience December 2006 - December 2007
Job Web Content Manager at ARS Marketing Inc.
Industry Marketing and Advertising
Experience
ARS Marketing Inc. May 2010 - Present
Dillard's September 2007 - January 2010
Convergy's December 2006 - December 2007
Education
The University of Tennessee at Chattanooga 2005 — 2010
Bachelor's, Communications
ARS Marketing Inc. May 2010 - Present
Dillard's September 2007 - January 2010
Convergy's December 2006 - December 2007
Education
The University of Tennessee at Chattanooga 2005 — 2010
Bachelor's, Communications
Irma Castro Irma Castro's Convergys Experience October 2008 - August 2009
Job Prepared and Ready
Industry Retail
Experience
Conn's August 2009 - Present
Convergys October 2008 - August 2009
ticketmaster July 2007 - October 2008
Education
The University of Texas-Pan American 2007 — 2011
Bachelor's of Science in Psychology, Marketing, Psychology, Spanish
Valle View High School 2004 — 2007
Diploma
Conn's August 2009 - Present
Convergys October 2008 - August 2009
ticketmaster July 2007 - October 2008
Education
The University of Texas-Pan American 2007 — 2011
Bachelor's of Science in Psychology, Marketing, Psychology, Spanish
Valle View High School 2004 — 2007
Diploma
Chris Homan Chris Homan's Convergys Experience March 2010 - April 2010
Job International Military Warranty ManagerGE Aviation
Industry Aviation & Aerospace
Experience
GE Aviation February 2013 - Present
GE Aviation April 2010 - February 2013
Convergys March 2010 - April 2010
Ethicon Endo-Surgery 2006 - 2010
Convergys May 2003 - May 2006
GE Aviation August 2001 - May 2003
GE Aviation October 1999 - July 2001
GE Aircraft Engines (GEAE), Cincinnati, OH September 1987 - October 1999
Skills
Six Sigma, Forecasting, Account Management, Customer Service, P&L Responsibility, Project Planning
Education
University of Cincinnati
MS, Electrical Engineering
Thomas More College
BS, Computer Science and Information Management
Notre Dame Academy
GE Aviation February 2013 - Present
GE Aviation April 2010 - February 2013
Convergys March 2010 - April 2010
Ethicon Endo-Surgery 2006 - 2010
Convergys May 2003 - May 2006
GE Aviation August 2001 - May 2003
GE Aviation October 1999 - July 2001
GE Aircraft Engines (GEAE), Cincinnati, OH September 1987 - October 1999
Skills
Six Sigma, Forecasting, Account Management, Customer Service, P&L Responsibility, Project Planning
Education
University of Cincinnati
MS, Electrical Engineering
Thomas More College
BS, Computer Science and Information Management
Notre Dame Academy
Dale Shelton II's Convergys Experience March 2008 - October 2014
Job Workforce Analyst at Eyemed Vision Care
Industry Insurance
Experience
EyeMed Vision Care October 2014 - Present
Convergys March 2008 - October 2014
Convergys May 2011 - November 2012
Convergys 2010 - 2011
Skills
Customer Service, Training, Call Center..., Workforce Management, Project Management, Management, Data Analysis, Vendor Management, Human Resources, Six Sigma, Team Building, Leadership, Call Centers
Education
Thomas More College
EyeMed Vision Care October 2014 - Present
Convergys March 2008 - October 2014
Convergys May 2011 - November 2012
Convergys 2010 - 2011
Skills
Customer Service, Training, Call Center..., Workforce Management, Project Management, Management, Data Analysis, Vendor Management, Human Resources, Six Sigma, Team Building, Leadership, Call Centers
Education
Thomas More College
Hollie Guinn Hollie Guinn's Convergys Experience August 2004 - May 2009
Job Administrative Assistant at Fire Systems of Texas
Industry Human Resources
Experience
Fire Systems of Texas February 2013 - Present
Cellular One June 2009 - January 2012
Convergy’s August 2004 - May 2009
Skills
Human Resources, Money Management, Bookkeeping, Bank Reconciliation, Accounts Payable, Accounts Receivable, QuickBooks, Customer Service, Training, Payroll, PowerPoint, Management, Invoicing, Team Building, Customer Satisfaction
Education
The University of Texas-Pan American
Bachelor of Business Administration (BBA)
Fire Systems of Texas February 2013 - Present
Cellular One June 2009 - January 2012
Convergy’s August 2004 - May 2009
Skills
Human Resources, Money Management, Bookkeeping, Bank Reconciliation, Accounts Payable, Accounts Receivable, QuickBooks, Customer Service, Training, Payroll, PowerPoint, Management, Invoicing, Team Building, Customer Satisfaction
Education
The University of Texas-Pan American
Bachelor of Business Administration (BBA)
Carissa Bilbo Carissa Bilbo's Convergys Experience August 2011 - October 2011
Job
Industry
Experience
Home Bake & Candy Shoppe November 2011 - October 2013
Convergys August 2011 - October 2011
Walmart Shared Services September 2005 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Teamwork, Time Management, Access, Data Entry, Inventory Management, Retail, Telephone Skills, Facebook, Cashiering, Supervisory Skills
Education
Gautier High School 1998 — 2002
University of Southern Mississippi
None, Biology/Biological Sciences, General
Home Bake & Candy Shoppe November 2011 - October 2013
Convergys August 2011 - October 2011
Walmart Shared Services September 2005 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Teamwork, Time Management, Access, Data Entry, Inventory Management, Retail, Telephone Skills, Facebook, Cashiering, Supervisory Skills
Education
Gautier High School 1998 — 2002
University of Southern Mississippi
None, Biology/Biological Sciences, General
Trevor Montgomery Trevor Montgomery's Convergys Experience January 2000 - April 2003
Job Senior Product Manager at Dell
Industry Information Technology and Services
Experience
Dell February 2012 - December 2013
AMD August 2010 - November 2011
AMD December 2007 - August 2010
Johnson & Johnson April 2007 - December 2007
Nielsen July 2005 - March 2007
IBM May 2004 - September 2004
Convergys January 2000 - April 2003
Accenture January 1996 - January 2000
Skills
Cross-functional Team..., Go-to-market Strategy, Product Management, Marketing Strategy, Program Management, Multi-channel Marketing, Channel Partners, Analytics, Sales Enablement, Partner Management, Management, Market Research, Business Intelligence, Global Marketing, Business Analysis, Enterprise Software, Professional Services, Marketing Operations, Partner Marketing, Marketing Research, Business Process..., Competitive Analysis, Process Improvement, Strategy, Marketing Management, Leadership, Strategic Planning, Channel Management, Channel Marketing, Process Consulting, Partner Development, Channel Programs, Business Management, International Project..., Client Services, Professional Services..., Global Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2003 — 2005
MBA, Marketing Concentration
The University of Texas at Austin 1991 — 1995
BS, Computer Science
Dell February 2012 - December 2013
AMD August 2010 - November 2011
AMD December 2007 - August 2010
Johnson & Johnson April 2007 - December 2007
Nielsen July 2005 - March 2007
IBM May 2004 - September 2004
Convergys January 2000 - April 2003
Accenture January 1996 - January 2000
Skills
Cross-functional Team..., Go-to-market Strategy, Product Management, Marketing Strategy, Program Management, Multi-channel Marketing, Channel Partners, Analytics, Sales Enablement, Partner Management, Management, Market Research, Business Intelligence, Global Marketing, Business Analysis, Enterprise Software, Professional Services, Marketing Operations, Partner Marketing, Marketing Research, Business Process..., Competitive Analysis, Process Improvement, Strategy, Marketing Management, Leadership, Strategic Planning, Channel Management, Channel Marketing, Process Consulting, Partner Development, Channel Programs, Business Management, International Project..., Client Services, Professional Services..., Global Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2003 — 2005
MBA, Marketing Concentration
The University of Texas at Austin 1991 — 1995
BS, Computer Science
Charles Hubner Charles Hubner's Convergys Experience September 2002 - October 2002
Job Retail Sales / Production Control / Safety Management
Industry Management Consulting
Experience
Famsa April 2013 - Present
Stripes September 2011 - October 2012
South Texas Moulding September 2003 - April 2011
Convergys September 2002 - October 2002
Karz R Us July 2002 - August 2002
Education
The University of Texas-Pan American 2009 — 2011
Bachelor's degree, Business Administration, Management and Operations
The University of Texas-Pan American 2009 — 2011
Diploma, Bachelors of Business Administration, Management
South Texas College 2006 — 2008
Diploma, Associates, Business Administration
South Texas Vo-Tech 2003 — 2003
Diploma, Computerized Accounting
Famsa April 2013 - Present
Stripes September 2011 - October 2012
South Texas Moulding September 2003 - April 2011
Convergys September 2002 - October 2002
Karz R Us July 2002 - August 2002
Education
The University of Texas-Pan American 2009 — 2011
Bachelor's degree, Business Administration, Management and Operations
The University of Texas-Pan American 2009 — 2011
Diploma, Bachelors of Business Administration, Management
South Texas College 2006 — 2008
Diploma, Associates, Business Administration
South Texas Vo-Tech 2003 — 2003
Diploma, Computerized Accounting
Gary Hartman Gary Hartman's Convergys Experience October 2000 - May 2001
Job
Industry Information Technology and Services
Experience
Queen and Associates November 2014 - Present
Lender Processing Services, Inc. (LPS) March 2011 - September 2014
Health Plan Services - Tampa May 2010 - March 2011
Unitrin - Kemper Auto & Home Insurance January 2003 - March 2010
Dept of Children and Families April 2002 - January 2003
Guarantec / Nelnet May 2001 - April 2002
Keane Federal Systems, Inc May 2001 - April 2002
Nelnet 2001 - 2002
Convergys October 2000 - May 2001
First Coast Service Options, Inc. September 1999 - April 2000
Skills
SDLC, Visio, Agile Methodologies, SQL, DB2, XML, COBOL, JCL, Testing, Java, TSO, Eclipse, Mainframe, IMS DB/DC, CICS, Requirements Gathering, Requirements Analysis, SOA, Quality Center, VSAM, Endeavor, Software Documentation, Process Improvement, Quality Assurance, Test Planning, MS Project, Systems Analysis, Business Requirements, Unix, SharePoint
Education
The University of Texas at Arlington 1983 — 1985
BA, System Analysis
The University of Texas at Arlington
Bachelor's degree in System a, System Analysis
Queen and Associates November 2014 - Present
Lender Processing Services, Inc. (LPS) March 2011 - September 2014
Health Plan Services - Tampa May 2010 - March 2011
Unitrin - Kemper Auto & Home Insurance January 2003 - March 2010
Dept of Children and Families April 2002 - January 2003
Guarantec / Nelnet May 2001 - April 2002
Keane Federal Systems, Inc May 2001 - April 2002
Nelnet 2001 - 2002
Convergys October 2000 - May 2001
First Coast Service Options, Inc. September 1999 - April 2000
Skills
SDLC, Visio, Agile Methodologies, SQL, DB2, XML, COBOL, JCL, Testing, Java, TSO, Eclipse, Mainframe, IMS DB/DC, CICS, Requirements Gathering, Requirements Analysis, SOA, Quality Center, VSAM, Endeavor, Software Documentation, Process Improvement, Quality Assurance, Test Planning, MS Project, Systems Analysis, Business Requirements, Unix, SharePoint
Education
The University of Texas at Arlington 1983 — 1985
BA, System Analysis
The University of Texas at Arlington
Bachelor's degree in System a, System Analysis
Pam Newell's Convergys Experience May 2010 - July 2010
Job Learning Program Manager at HewlettPackard
Industry E-Learning
Experience
Hewlett-Packard July 2010 - Present
What's For Dinner March 2009 - January 2014
First United Methodist Church Richardson September 2005 - December 2010
Convergys May 2010 - July 2010
SharePoint RX 2009 - 2010
Nortel October 2007 - March 2009
Nortel March 2004 - October 2007
Nortel July 2000 - March 2004
Nortel January 1999 - January 2000
Nortel June 1998 - January 1999
Skills
Policy, Mergers, Business Development, Marketing Strategy, Relationship Management, Cross-functional Team..., Leadership, Management, Marketing Communications, Mergers, Process Improvement, Program Management, Project Management, Strategic Planning, Strategy, Team Building, Training, Change Management
Education
The University of Texas at Dallas 1987 — 1991
MS, Finance
The University of Texas at Dallas 1986 — 1987
BSBA, Accounting
University of Tulsa 1978 — 1985
Accounting
Booker T Washington
Leadership Richardson Class XIV
Hewlett-Packard July 2010 - Present
What's For Dinner March 2009 - January 2014
First United Methodist Church Richardson September 2005 - December 2010
Convergys May 2010 - July 2010
SharePoint RX 2009 - 2010
Nortel October 2007 - March 2009
Nortel March 2004 - October 2007
Nortel July 2000 - March 2004
Nortel January 1999 - January 2000
Nortel June 1998 - January 1999
Skills
Policy, Mergers, Business Development, Marketing Strategy, Relationship Management, Cross-functional Team..., Leadership, Management, Marketing Communications, Mergers, Process Improvement, Program Management, Project Management, Strategic Planning, Strategy, Team Building, Training, Change Management
Education
The University of Texas at Dallas 1987 — 1991
MS, Finance
The University of Texas at Dallas 1986 — 1987
BSBA, Accounting
University of Tulsa 1978 — 1985
Accounting
Booker T Washington
Leadership Richardson Class XIV
Abhisheik Jain Abhisheik Jain's Convergys Experience 2004 - 2005
Job Sr. Survey Programmer at IPSOS
Industry Market Research
Experience
Ipsos February 2008 - Present
HSBC Electronic Data Processing India Pvt.Ltd May 2005 - April 2006
Convergys 2004 - 2005
Education
The University of Texas at El Paso 2006 — 2007
University of Madras 2000 — 2004
B.Tech, Information Technology
Ipsos February 2008 - Present
HSBC Electronic Data Processing India Pvt.Ltd May 2005 - April 2006
Convergys 2004 - 2005
Education
The University of Texas at El Paso 2006 — 2007
University of Madras 2000 — 2004
B.Tech, Information Technology
Shamerine Barber Shamerine Barber's Convergys Experience August 2010 - February 2011
Job Patientcentered care
Industry Hospital & Health Care
Experience
Mountain States Health Alliance April 2014 - Present
Taco Bell October 2013 - Present
Lionbridge April 2013 - Present
Convergys August 2010 - February 2011
Taco Bell July 2008 - June 2010
Sykes October 2008 - April 2009
Virginia Organizing Project May 2008 - August 2008
Mattern and Craig May 2007 - January 2008
Taco Bell July 2006 - July 2007
McDonald's Corporation June 2005 - June 2006
Skills
Writing, Editing, Customer Service, Customer Satisfaction, Marketing Communications, Marketing Strategy, Quality Assurance, Time Management, Teamwork, Training, Team Leadership, Critical Thinking, Analysis, Data Analysis, Data Entry, Coaching, Policy, Process Improvement, Public Speaking
Education
The University of Virginia's College at Wise 2010 — 2014
Bachelor's degree, Communication and Media Studies
Virginia Highlands Community College 2005 — 2006
Dual Enrollment, History
Mountain States Health Alliance April 2014 - Present
Taco Bell October 2013 - Present
Lionbridge April 2013 - Present
Convergys August 2010 - February 2011
Taco Bell July 2008 - June 2010
Sykes October 2008 - April 2009
Virginia Organizing Project May 2008 - August 2008
Mattern and Craig May 2007 - January 2008
Taco Bell July 2006 - July 2007
McDonald's Corporation June 2005 - June 2006
Skills
Writing, Editing, Customer Service, Customer Satisfaction, Marketing Communications, Marketing Strategy, Quality Assurance, Time Management, Teamwork, Training, Team Leadership, Critical Thinking, Analysis, Data Analysis, Data Entry, Coaching, Policy, Process Improvement, Public Speaking
Education
The University of Virginia's College at Wise 2010 — 2014
Bachelor's degree, Communication and Media Studies
Virginia Highlands Community College 2005 — 2006
Dual Enrollment, History
James Stefankiewicz James Stefankiewicz's Convergys Experience August 2008 - June 2012
Job IVR Application Architect at Humana
Industry Telecommunications
Experience
Humana April 2015 - Present
Dish Network June 2013 - March 2015
Dish Network July 2012 - May 2013
Convergys August 2008 - June 2012
Convergys March 2006 - July 2008
Intervoice September 2003 - February 2006
Intervoice August 2000 - August 2003
Skills
Speech Recognition, ASR, Text To Speech, TTS, Voice Biometrics,..., VoiceXML, Media Resource Control..., IVR platforms,..., CTI, Cisco, Speech Recognition..., Semantic Interpretation..., Voice Browser Call..., Natural Language..., Speech Synthesis Markup..., TortoiseSVN, Eclipse..., avaScript/ECMAScript,..., C# Visual Studio .NET,..., Perl, SQL, XML, XSLT,..., Nuance Recognizer,..., Software Development, Telephony, IVR, Speech Recognition, VXML, Speech, TCP/IP, CTI, ISDN, SIP, SaaS, VoIP
Education
The University of Texas at Dallas 2006 — 2006
Graduate Courses
The University of Texas at Dallas 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Humana April 2015 - Present
Dish Network June 2013 - March 2015
Dish Network July 2012 - May 2013
Convergys August 2008 - June 2012
Convergys March 2006 - July 2008
Intervoice September 2003 - February 2006
Intervoice August 2000 - August 2003
Skills
Speech Recognition, ASR, Text To Speech, TTS, Voice Biometrics,..., VoiceXML, Media Resource Control..., IVR platforms,..., CTI, Cisco, Speech Recognition..., Semantic Interpretation..., Voice Browser Call..., Natural Language..., Speech Synthesis Markup..., TortoiseSVN, Eclipse..., avaScript/ECMAScript,..., C# Visual Studio .NET,..., Perl, SQL, XML, XSLT,..., Nuance Recognizer,..., Software Development, Telephony, IVR, Speech Recognition, VXML, Speech, TCP/IP, CTI, ISDN, SIP, SaaS, VoIP
Education
The University of Texas at Dallas 2006 — 2006
Graduate Courses
The University of Texas at Dallas 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Sylvia Fox Sylvia Fox's Convergys Experience June 2009 - May 2011
Job Broadcast Journalism
Industry Broadcast Media
Experience
Atento July 2011 - January 2013
Convergys June 2009 - May 2011
Ticketmaster July 2003 - June 2009
Skills
Social media, Team player, Highly organized, Photo editing and..., Fast learner, Fluent in Spanish, Advanced knowledge of..., Photography, Audio compact flash..., Creative, Reliable, Meets deadlines, Strong broadcast and AP..., Studio production, Valid Tx Driver's..., Social Media
Education
The University of Texas-Pan American 2005 — 2013
Bachelor's degree, Broadcast Journalism
Atento July 2011 - January 2013
Convergys June 2009 - May 2011
Ticketmaster July 2003 - June 2009
Skills
Social media, Team player, Highly organized, Photo editing and..., Fast learner, Fluent in Spanish, Advanced knowledge of..., Photography, Audio compact flash..., Creative, Reliable, Meets deadlines, Strong broadcast and AP..., Studio production, Valid Tx Driver's..., Social Media
Education
The University of Texas-Pan American 2005 — 2013
Bachelor's degree, Broadcast Journalism
Liz Fraley Liz Fraley's Convergys Experience July 1999 - July 2000
Job CEO at SingleSourcing Solutions
Industry Computer Software
Experience
TC Camp August 2012 - Present
Single-Sourcing Solutions, Inc. November 2004 - Present
Northrop Grumman November 2004 - December 2006
Lasselle-Ramsay February 2006 - March 2006
Juniper Networks November 2000 - December 2004
Convergys July 1999 - July 2000
eknow inc January 1999 - June 1999
Evans & Sutherland May 1998 - August 1998
University of Maryland September 1997 - May 1998
CMSI July 1996 - July 1997
Skills
Single Sourcing, Arbortext, DITA, XMetal, Structured Authoring, Oxygen, XSL-FO, S1000D, DocBook, Information Mapping, Template Creation, Translation Management, Interleaf, Style Sheets, Doc-to-Help, HTML Help, Content Management, XML, Perl, XSLT, HTML, Translation, Technical Writing, Enterprise Software, Software Documentation, FrameMaker, Integration, Technical Documentation, Java, Technical Communication, Software Development, Information Architecture, REST, Testing, System Architecture, Enterprise Content..., Knowledge Management, Agile Methodologies, Content Strategy, Information Design, CMS, Databases, Usability Testing, Agile Project Management, Document Management, Open Source, Usability, Mobile Applications, Content Development, Web Applications
Education
University of Maryland College Park 1994 — 1998
BS
University of Southern Mississippi 1992 — 1994
MA
University of Maryland College Park 1988 — 1992
BA
TC Camp August 2012 - Present
Single-Sourcing Solutions, Inc. November 2004 - Present
Northrop Grumman November 2004 - December 2006
Lasselle-Ramsay February 2006 - March 2006
Juniper Networks November 2000 - December 2004
Convergys July 1999 - July 2000
eknow inc January 1999 - June 1999
Evans & Sutherland May 1998 - August 1998
University of Maryland September 1997 - May 1998
CMSI July 1996 - July 1997
Skills
Single Sourcing, Arbortext, DITA, XMetal, Structured Authoring, Oxygen, XSL-FO, S1000D, DocBook, Information Mapping, Template Creation, Translation Management, Interleaf, Style Sheets, Doc-to-Help, HTML Help, Content Management, XML, Perl, XSLT, HTML, Translation, Technical Writing, Enterprise Software, Software Documentation, FrameMaker, Integration, Technical Documentation, Java, Technical Communication, Software Development, Information Architecture, REST, Testing, System Architecture, Enterprise Content..., Knowledge Management, Agile Methodologies, Content Strategy, Information Design, CMS, Databases, Usability Testing, Agile Project Management, Document Management, Open Source, Usability, Mobile Applications, Content Development, Web Applications
Education
University of Maryland College Park 1994 — 1998
BS
University of Southern Mississippi 1992 — 1994
MA
University of Maryland College Park 1988 — 1992
BA
Leonel Moncivais Leonel Moncivais's Convergys Experience February 2007 - September 2007
Job Sales Assistant at BusinesSuites
Industry Executive Office
Experience
BusinesSuites December 2013 - Present
Amaro Law Firm July 2013 - November 2013
Colbert/Ball Tax Service December 2012 - April 2013
CompuCom June 2012 - October 2012
South Texas Transition to Teaching January 2008 - June 2009
Convergys February 2007 - September 2007
The University of Texas - Pan American April 2004 - July 2005
Skills
Microsoft Office, Accounting, Training, Tax Preparation, Data Entry, Networking, Program Management, Management, Time Management, Technical Support, Customer Service, Analysis, Nonprofits, Marketing
Education
The University of Texas-Pan American 2004 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
BusinesSuites December 2013 - Present
Amaro Law Firm July 2013 - November 2013
Colbert/Ball Tax Service December 2012 - April 2013
CompuCom June 2012 - October 2012
South Texas Transition to Teaching January 2008 - June 2009
Convergys February 2007 - September 2007
The University of Texas - Pan American April 2004 - July 2005
Skills
Microsoft Office, Accounting, Training, Tax Preparation, Data Entry, Networking, Program Management, Management, Time Management, Technical Support, Customer Service, Analysis, Nonprofits, Marketing
Education
The University of Texas-Pan American 2004 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
Jeff Epstein Jeff Epstein's Convergys Experience August 2008 - August 2012
Job Strategic & Solutions Marketing Manager
Industry Telecommunications
Experience
CommScope March 2014 - Present
Social Media Solutions America August 2012 - March 2014
Convergys August 2008 - August 2012
Intervoice February 2005 - August 2008
Self-employed 2003 - 2005
Ericsson 1998 - 2003
Ericsson 1991 - 1998
Skills
Professional..., Project Management, Effective Negotiating..., Effective Communication, Leadership Communication, Team and Workgroup..., Negotiating and..., Working Globally, Effective Teamwork, Business Acumen, Requirements Analysis, Communication, Competitive Intelligence, Social Media Marketing, Positioning, Strategy, Product Management, Product Marketing, Telecommunications, Mobile Devices, Product Lifecycle..., Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Product Development, Marketing Strategy, Product Launch, Messaging, Market Analysis, Business Development, Program Management, Market Research, Solutions Marketing, Business Intelligence, Marketing, Wireless, Call Center, Strategic Planning, Business Analysis, Persuasiveness, Management, Leadership, Call Centers, Business Planning
Education
The University of Texas at Austin
Bachelor of Business Administration (B.B.A.), Industrial Management
University of Texas at Dallas
Masters of Science, Computer Science
CommScope March 2014 - Present
Social Media Solutions America August 2012 - March 2014
Convergys August 2008 - August 2012
Intervoice February 2005 - August 2008
Self-employed 2003 - 2005
Ericsson 1998 - 2003
Ericsson 1991 - 1998
Skills
Professional..., Project Management, Effective Negotiating..., Effective Communication, Leadership Communication, Team and Workgroup..., Negotiating and..., Working Globally, Effective Teamwork, Business Acumen, Requirements Analysis, Communication, Competitive Intelligence, Social Media Marketing, Positioning, Strategy, Product Management, Product Marketing, Telecommunications, Mobile Devices, Product Lifecycle..., Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Product Development, Marketing Strategy, Product Launch, Messaging, Market Analysis, Business Development, Program Management, Market Research, Solutions Marketing, Business Intelligence, Marketing, Wireless, Call Center, Strategic Planning, Business Analysis, Persuasiveness, Management, Leadership, Call Centers, Business Planning
Education
The University of Texas at Austin
Bachelor of Business Administration (B.B.A.), Industrial Management
University of Texas at Dallas
Masters of Science, Computer Science
Karen Peterman's Convergys Experience June 1995 - September 2000
Job Director, Training & Development at 247 Intouch
Industry Education Management
Experience
24-7 Intouch January 2013 - Present
24-7intouch March 2012 - December 2012
24-7 Intouch October 2008 - March 2012
24-7 Intouch October 2007 - October 2008
Archway Marketing Services March 2006 - October 2007
Convergys June 1995 - September 2000
Skills
Training Course..., Staff Training, Program Facilitation, Course Design, Coaching, Course Development, Instructional Design, Performance Management, Training Delivery, Instructor-led Training, Classroom Training, Adult Education, Training Skills, Curriculum Development, Curriculum Design, Management Development, Change Management, Large Group Facilitation, Classroom Instruction, Needs Analysis, Customer Experience, Call Center, Conflict Resolution, Technical Writing, Training, Organizational..., Employee Training, Team Building, Team Management, Workshop Facilitation, Classroom, Employee Relations, BPO, Recruiting, Soft Skills, Learning Management..., Performance Consulting, Learning Management, Leadership, HRIS, Employee Engagement, Talent Acquisition, Human Resources, Call Centers, Succession Planning, Onboarding, Talent Management, Personnel Management, Organizational..., Hiring
Education
The University of Winnipeg 1991 — 1995
B.Ed, Education
24-7 Intouch January 2013 - Present
24-7intouch March 2012 - December 2012
24-7 Intouch October 2008 - March 2012
24-7 Intouch October 2007 - October 2008
Archway Marketing Services March 2006 - October 2007
Convergys June 1995 - September 2000
Skills
Training Course..., Staff Training, Program Facilitation, Course Design, Coaching, Course Development, Instructional Design, Performance Management, Training Delivery, Instructor-led Training, Classroom Training, Adult Education, Training Skills, Curriculum Development, Curriculum Design, Management Development, Change Management, Large Group Facilitation, Classroom Instruction, Needs Analysis, Customer Experience, Call Center, Conflict Resolution, Technical Writing, Training, Organizational..., Employee Training, Team Building, Team Management, Workshop Facilitation, Classroom, Employee Relations, BPO, Recruiting, Soft Skills, Learning Management..., Performance Consulting, Learning Management, Leadership, HRIS, Employee Engagement, Talent Acquisition, Human Resources, Call Centers, Succession Planning, Onboarding, Talent Management, Personnel Management, Organizational..., Hiring
Education
The University of Winnipeg 1991 — 1995
B.Ed, Education
Sherri Brice Sherri Brice's Convergys Experience July 1998 - 2010
Job Director of IT Development/Testing at Openet
Industry Information Technology and Services
Experience
Openet 2010 - Present
Convergys July 1998 - 2010
Alltel Information Services July 1998 - December 2001
MCI May 1994 - July 1998
LTV Aerospace & Defense February 1984 - May 1994
Skills
Vendor Management, Quality Assurance, SDLC, Software Project..., Program Management, Executive Management, Telecommunications, Process Improvement, Professional Services, Integration, Business Analysis, Unix, Requirements Analysis, Management, Relationship Management, Wireless, Sales, Leadership, Project Management, Customer Satisfaction, Budgets, Forecasting, Oracle, Negotiation, Strategy, Invoicing, Sales Process, Team Leadership, Testing, Marketing, Scrum, System Architecture, Employee Training, Change Management, Business Requirements, Software Development, Interviews, Resource Management, Contract Negotiation, Business Process..., Income Statement, Human Resources, Training, Information Technology, CRM, PMP, Outsourcing
Education
The University of Texas at Arlington 1991 — 1994
BS, Information Systems
Northern Oklahoma College 1979 — 1981
Associates, Business Administration
Openet 2010 - Present
Convergys July 1998 - 2010
Alltel Information Services July 1998 - December 2001
MCI May 1994 - July 1998
LTV Aerospace & Defense February 1984 - May 1994
Skills
Vendor Management, Quality Assurance, SDLC, Software Project..., Program Management, Executive Management, Telecommunications, Process Improvement, Professional Services, Integration, Business Analysis, Unix, Requirements Analysis, Management, Relationship Management, Wireless, Sales, Leadership, Project Management, Customer Satisfaction, Budgets, Forecasting, Oracle, Negotiation, Strategy, Invoicing, Sales Process, Team Leadership, Testing, Marketing, Scrum, System Architecture, Employee Training, Change Management, Business Requirements, Software Development, Interviews, Resource Management, Contract Negotiation, Business Process..., Income Statement, Human Resources, Training, Information Technology, CRM, PMP, Outsourcing
Education
The University of Texas at Arlington 1991 — 1994
BS, Information Systems
Northern Oklahoma College 1979 — 1981
Associates, Business Administration
Jack Lhasa Jack Lhasa's Convergys Experience December 2006 - February 2008
Job Journalist
Industry Writing and Editing
Experience
Freelance Writing January 1997 - Present
Convergys December 2006 - February 2008
Dreaming Disease Designs January 2004 - January 2006
Family Dollar Stores, Inc April 2004 - March 2005
FoxDen Comics March 2003 - March 2004
Wolf Camera March 2001 - August 2001
KEMM Concessions March 1997 - April 2001
Education
The University of Tennessee at Chattanooga 2001 — 2001
English
Chattanooga State Technical Community College 2000 — 2001
English, Humanities, Photography
Freelance Writing January 1997 - Present
Convergys December 2006 - February 2008
Dreaming Disease Designs January 2004 - January 2006
Family Dollar Stores, Inc April 2004 - March 2005
FoxDen Comics March 2003 - March 2004
Wolf Camera March 2001 - August 2001
KEMM Concessions March 1997 - April 2001
Education
The University of Tennessee at Chattanooga 2001 — 2001
English
Chattanooga State Technical Community College 2000 — 2001
English, Humanities, Photography
Mark Sturm Mark Sturm's Convergys Experience 1989 - 1992
Job Senior Technician at Great American Insurance
Industry Insurance
Experience
Great American Insurance April 1992 - Present
Convergys 1989 - 1992
Blue Cross Blue Shield 1985 - 1989
Anthem 1985 - 1989
United State Shoe Corporation 1982 - 1985
University of Cincinnati 1978 - 1982
Skills
Insurance, Property & Casualty..., COBOL, DB2, SQL, Data Warehousing, Process Improvement, Analysis, Testing, Requirements Analysis, Software Project..., Microsoft Office, Microsoft Excel, Mainframe, SDLC, Business Objects, ETL, Business Intelligence, Visio, Cognos, Data Modeling, Requirements Gathering
Education
University of Cincinnati 1977 — 1981
Computer Software Engineering
The University of Texas at Austin 1970 — 1971
Great American Insurance April 1992 - Present
Convergys 1989 - 1992
Blue Cross Blue Shield 1985 - 1989
Anthem 1985 - 1989
United State Shoe Corporation 1982 - 1985
University of Cincinnati 1978 - 1982
Skills
Insurance, Property & Casualty..., COBOL, DB2, SQL, Data Warehousing, Process Improvement, Analysis, Testing, Requirements Analysis, Software Project..., Microsoft Office, Microsoft Excel, Mainframe, SDLC, Business Objects, ETL, Business Intelligence, Visio, Cognos, Data Modeling, Requirements Gathering
Education
University of Cincinnati 1977 — 1981
Computer Software Engineering
The University of Texas at Austin 1970 — 1971
Stephanie Parrish, CMA Stephanie Parrish, CMA's Convergys Experience September 2007 - May 2008
Job Financial Consultant Expense Management at Unum
Industry Financial Services
Experience
Unum March 2015 - Present
Unum June 2012 - March 2015
American City Bank September 2011 - June 2012
American City Bank December 2010 - September 2011
American City Bank June 2008 - December 2010
Convergys September 2007 - May 2008
Morgan Stanley Smith Barney January 2007 - May 2007
Skills
Accounting, Financial Reporting, Financial Analysis, Internal Controls, Microsoft Excel, Microsoft Office, Banking, Financial Accounting, Treasury Management, Variance Analysis, Cash Management, Auditing, Presenting to Senior..., Expense Allocation, Cost Allocation, Bank Reconciliation, Business Process..., Reporting & Analysis
Education
Xavier University 2006 — 2008
BSBA, Accounting
The University of Tennessee at Chattanooga
Master of Business Administration (MBA)
Unum March 2015 - Present
Unum June 2012 - March 2015
American City Bank September 2011 - June 2012
American City Bank December 2010 - September 2011
American City Bank June 2008 - December 2010
Convergys September 2007 - May 2008
Morgan Stanley Smith Barney January 2007 - May 2007
Skills
Accounting, Financial Reporting, Financial Analysis, Internal Controls, Microsoft Excel, Microsoft Office, Banking, Financial Accounting, Treasury Management, Variance Analysis, Cash Management, Auditing, Presenting to Senior..., Expense Allocation, Cost Allocation, Bank Reconciliation, Business Process..., Reporting & Analysis
Education
Xavier University 2006 — 2008
BSBA, Accounting
The University of Tennessee at Chattanooga
Master of Business Administration (MBA)
Bill Pardue Jr Bill Pardue Jr's Convergys Experience January 2008 - February 2014
Job Remixer/Producer at Mission Groove
Industry Music
Experience
Mission Groove April 1999 - Present
Niki Music, Inc. November 2000 - Present
Convergys January 2008 - February 2014
William Morris Agency September 1994 - May 1995
Kuzui Enterprises 1994 - 1994
Fan Emporium 1990 - 1994
Skills
Music, Music Production, Music Industry, Recording, Audio Engineering, Sound, Entertainment, Pro Tools, Audio Editing, Sound Design, DJ, Radio, Musicians, Multimedia, Voice Over, Web Design, Web Development, Social Media, Radio Broadcasting, Social Media Marketing, Social Networking, Event Planning, Songs, Public Relations, Songwriting, Customer Service, Music Publishing, Record Labels, Digital Media, Facebook, Writing
Education
The University of Tennessee at Chattanooga 1986 — 1992
Bachelor of Arts (BA), Mass Communication/Media Studies
Mission Groove April 1999 - Present
Niki Music, Inc. November 2000 - Present
Convergys January 2008 - February 2014
William Morris Agency September 1994 - May 1995
Kuzui Enterprises 1994 - 1994
Fan Emporium 1990 - 1994
Skills
Music, Music Production, Music Industry, Recording, Audio Engineering, Sound, Entertainment, Pro Tools, Audio Editing, Sound Design, DJ, Radio, Musicians, Multimedia, Voice Over, Web Design, Web Development, Social Media, Radio Broadcasting, Social Media Marketing, Social Networking, Event Planning, Songs, Public Relations, Songwriting, Customer Service, Music Publishing, Record Labels, Digital Media, Facebook, Writing
Education
The University of Tennessee at Chattanooga 1986 — 1992
Bachelor of Arts (BA), Mass Communication/Media Studies
Brian LaRocco Brian LaRocco's Convergys Experience November 2012 - Present
Job Customer Service Representative at Convergys
Industry
Experience
Convergys November 2012 - Present
Kohl's Department Stores October 2004 - December 2012
Skills
Merchandising, Customer Service, Retail, Cashiering, Customer Experience, Customer Satisfaction, Inventory Management, Loss Prevention, Retail Sales, Store Management, Telephone Skills, Visual Merchandising, Customer Retention, Inventory Control, Time Management, POS, Call Centers, Teamwork, Planograms, Sales, Inventory, Interviews, People Skills
Education
The University of Tennessee at Chattanooga
Bachelors Of Science, Business Management
Convergys November 2012 - Present
Kohl's Department Stores October 2004 - December 2012
Skills
Merchandising, Customer Service, Retail, Cashiering, Customer Experience, Customer Satisfaction, Inventory Management, Loss Prevention, Retail Sales, Store Management, Telephone Skills, Visual Merchandising, Customer Retention, Inventory Control, Time Management, POS, Call Centers, Teamwork, Planograms, Sales, Inventory, Interviews, People Skills
Education
The University of Tennessee at Chattanooga
Bachelors Of Science, Business Management
Lena Greene Lena Greene's Convergys Experience September 2013 - February 2014
Job Human Resources Manager, Recruiting and Talent Development at The Vincit Group
Industry Chemicals
Experience
The Vincit Group March 2014 - April 2015
Convergys September 2013 - February 2014
Volkswagen of America, Inc May 2012 - September 2012
Volkswagen of America, Inc August 2011 - January 2012
BP December 2009 - August 2011
BP November 2008 - December 2009
BP January 2004 - November 2008
BP June 2001 - December 2003
Volt Workforce Solutions June 2000 - January 2001
Skills
Recruitment/Retention, Organizational..., Staff Development, Staff Training, Staffing Services, Career Development, Document Management, Documentum, SharePoint, Microsoft Office, Visio, MS Project, Project Planning, Project Coordination, Training & Development, Taleo, Applicant Tracking..., Training, Employee Training, Recruiting, Software Documentation, Change Management, Employee Benefits, Management, Process Improvement, Program Management, Benefits Administration, System Administration, Interviews, Onboarding
Education
Marlin High School
The University of Texas at Austin
Bachelor's degree, Applied Learning and Development
The Vincit Group March 2014 - April 2015
Convergys September 2013 - February 2014
Volkswagen of America, Inc May 2012 - September 2012
Volkswagen of America, Inc August 2011 - January 2012
BP December 2009 - August 2011
BP November 2008 - December 2009
BP January 2004 - November 2008
BP June 2001 - December 2003
Volt Workforce Solutions June 2000 - January 2001
Skills
Recruitment/Retention, Organizational..., Staff Development, Staff Training, Staffing Services, Career Development, Document Management, Documentum, SharePoint, Microsoft Office, Visio, MS Project, Project Planning, Project Coordination, Training & Development, Taleo, Applicant Tracking..., Training, Employee Training, Recruiting, Software Documentation, Change Management, Employee Benefits, Management, Process Improvement, Program Management, Benefits Administration, System Administration, Interviews, Onboarding
Education
Marlin High School
The University of Texas at Austin
Bachelor's degree, Applied Learning and Development
Daisy Jurado Daisy Jurado's Convergys Experience January 2008 - June 2009
Job Account Coordinator at CEVA Logistics
Industry Logistics and Supply Chain
Experience
Account Coordinator at CEVA Logistics March 2014 - Present
Ceva Logistics September 2010 - Present
UPS Supply Chain Solutions July 2012 - September 2013
convergys January 2008 - June 2009
Skills
Customer Service, Logistics, Logistics Management, Supply Chain, Transportation, Operations Management, Transportation..., Freight, Management, Customs Regulations, Shipping, Air Freight, Inventory Management, Supply Chain Management, International Business
Education
The University of Texas-Pan American 2001 — 2004
Working towards, International Business, Working Towards
Pharr San Juan Alamo High School 1997 — 2001
High School Diploma, High School Diploma
Account Coordinator at CEVA Logistics March 2014 - Present
Ceva Logistics September 2010 - Present
UPS Supply Chain Solutions July 2012 - September 2013
convergys January 2008 - June 2009
Skills
Customer Service, Logistics, Logistics Management, Supply Chain, Transportation, Operations Management, Transportation..., Freight, Management, Customs Regulations, Shipping, Air Freight, Inventory Management, Supply Chain Management, International Business
Education
The University of Texas-Pan American 2001 — 2004
Working towards, International Business, Working Towards
Pharr San Juan Alamo High School 1997 — 2001
High School Diploma, High School Diploma
Andrea Neil Andrea Neil's Convergys Experience November 2010 - February 2011
Job Wireless Care Supervisor
Industry Consumer Services
Experience
Conduit Global April 2014 - Present
City of Chattanooga May 2010 - August 2013
Convergys November 2010 - February 2011
Newk's Eatery October 2007 - October 2010
Skills
Customer Service, Typing, Microsoft Office, Aloha, Phone Etiquette, Computer Proficiency, Quick Thinker, Interpersonal Skill, Organizational..., Management, Customer Satisfaction, Communication
Education
The University of Tennessee at Chattanooga 2008 — 2010
Briarcrest Christian High School 2004 — 2008
Conduit Global April 2014 - Present
City of Chattanooga May 2010 - August 2013
Convergys November 2010 - February 2011
Newk's Eatery October 2007 - October 2010
Skills
Customer Service, Typing, Microsoft Office, Aloha, Phone Etiquette, Computer Proficiency, Quick Thinker, Interpersonal Skill, Organizational..., Management, Customer Satisfaction, Communication
Education
The University of Tennessee at Chattanooga 2008 — 2010
Briarcrest Christian High School 2004 — 2008
Candice Hannah Candice Hannah's Convergys Experience October 2011 - March 2014
Job Inside Sales Representative, DTC
Industry Telecommunications
Experience
T-Mobile March 2015 - Present
T-Mobile May 2014 - March 2015
Convergys October 2011 - March 2014
Memorial Health Care System April 2011 - December 2011
University of Tennessee at Chattanooga September 2006 - May 2011
Skills
Customer Service, Research, Team Building, Leadership Development, Call Center, Teamwork, Team Leadership, Customer Satisfaction
Education
The University of Tennessee at Chattanooga 2004 — 2010
Bachelor of Arts (B.A.), Sociology and Anthropology
T-Mobile March 2015 - Present
T-Mobile May 2014 - March 2015
Convergys October 2011 - March 2014
Memorial Health Care System April 2011 - December 2011
University of Tennessee at Chattanooga September 2006 - May 2011
Skills
Customer Service, Research, Team Building, Leadership Development, Call Center, Teamwork, Team Leadership, Customer Satisfaction
Education
The University of Tennessee at Chattanooga 2004 — 2010
Bachelor of Arts (B.A.), Sociology and Anthropology
Brooke Flowers Brooke Flowers's Convergys Experience August 2013 - November 2013
Job Student at The University of Texas at Arlington
Industry Retail
Experience
Convergys August 2013 - November 2013
Da Hippie September 2012 - June 2013
Kilgore College January 2012 - September 2012
Walmart January 2011 - August 2011
Hospital Housekeeping Systems February 2010 - January 2011
Skills
Conflict Resolution, Direct Sales, Security, Schedules, Cash Handling Experience, Customer Service, QuickBooks, PowerPoint, Microsoft Word, Windows, Linux, Snow Leopard, Management, Cleaning, Receptionist Duties, Retail, Call Centers, Internet, Time Management, Software Installation
Education
The University of Texas at Arlington 2015 — 2017
Bachelor of Arts (B.A.), Physical and Biological Anthropology, NA
Kilgore College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Anthropology; Geology, A-B
Vidor High School 2005 — 2009
High School Diploma, General Studies
Convergys August 2013 - November 2013
Da Hippie September 2012 - June 2013
Kilgore College January 2012 - September 2012
Walmart January 2011 - August 2011
Hospital Housekeeping Systems February 2010 - January 2011
Skills
Conflict Resolution, Direct Sales, Security, Schedules, Cash Handling Experience, Customer Service, QuickBooks, PowerPoint, Microsoft Word, Windows, Linux, Snow Leopard, Management, Cleaning, Receptionist Duties, Retail, Call Centers, Internet, Time Management, Software Installation
Education
The University of Texas at Arlington 2015 — 2017
Bachelor of Arts (B.A.), Physical and Biological Anthropology, NA
Kilgore College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Anthropology; Geology, A-B
Vidor High School 2005 — 2009
High School Diploma, General Studies
Troy Deda's Convergys Experience January 2004 - March 2010
Job Financial Consultant
Industry Financial Services
Experience
Investors Group May 2015 - Present
Target April 2013 - May 2015
Superior Propane October 2012 - April 2013
Neufeld's Carpentry October 2011 - February 2012
Staples March 2010 - October 2011
Convergys January 2004 - March 2010
Skills
Management, Performance Management, Microsoft Office, Team Building, Customer Service, PowerPoint, Strategic Planning, Microsoft Word, SPSS, ArcGIS, Social Networking, Excel, Word, SAP HR, Workforce Management, Taleo, HRIS Database Management, Time Management, Microsoft Excel, Training, Interviews, Coaching, Employee Relations, Leadership, Recruiting
Education
The University of Winnipeg 2006 — 2011
Bachelor's degree
Investors Group May 2015 - Present
Target April 2013 - May 2015
Superior Propane October 2012 - April 2013
Neufeld's Carpentry October 2011 - February 2012
Staples March 2010 - October 2011
Convergys January 2004 - March 2010
Skills
Management, Performance Management, Microsoft Office, Team Building, Customer Service, PowerPoint, Strategic Planning, Microsoft Word, SPSS, ArcGIS, Social Networking, Excel, Word, SAP HR, Workforce Management, Taleo, HRIS Database Management, Time Management, Microsoft Excel, Training, Interviews, Coaching, Employee Relations, Leadership, Recruiting
Education
The University of Winnipeg 2006 — 2011
Bachelor's degree
Tanya Cavazos Tanya Cavazos's Convergys Experience January 2007 - September 2007
Job Local Business Sales Executive at HotSchedules
Industry Real Estate
Experience
HotSchedules March 2015 - Present
Wilson, Tindall & Associates April 2013 - Present
Macmillan Science and Education April 2014 - March 2015
Santa Fe Steakhouse June 2010 - April 2013
Fired Up! September 2007 - December 2009
Convergys January 2007 - September 2007
Skills
Leases, Relocation, New Home Sales, Condos, Apartments, Customer Satisfaction, Real Estate, Sales Management, Marketing, Event Planning, Customer Service, Training, Microsoft Office, Management, Sales, Team Building
Education
The University of Texas-Pan American 2004 — 2008
History / English
HotSchedules March 2015 - Present
Wilson, Tindall & Associates April 2013 - Present
Macmillan Science and Education April 2014 - March 2015
Santa Fe Steakhouse June 2010 - April 2013
Fired Up! September 2007 - December 2009
Convergys January 2007 - September 2007
Skills
Leases, Relocation, New Home Sales, Condos, Apartments, Customer Satisfaction, Real Estate, Sales Management, Marketing, Event Planning, Customer Service, Training, Microsoft Office, Management, Sales, Team Building
Education
The University of Texas-Pan American 2004 — 2008
History / English
Johnathan L. Bragg Johnathan L. Bragg's Convergys Experience October 2006 - October 2009
Job Owner & Founder of Solo Real Productions, Code Nyne Entertainment and independent business owner, TSI Account Exec
Industry Education Management
Experience
Transworld Systems June 2015 - Present
Solo Real Productions July 2014 - Present
LegalShield November 2013 - Present
ITT Technical Institute July 2012 - May 2013
Chattanooga College January 2012 - March 2012
Homeserve December 2010 - November 2011
GoodChoice for Goodwill October 2010 - December 2010
Community Loans of America October 2009 - December 2010
Convergys October 2006 - October 2009
The Coca-Cola Company May 2005 - August 2006
Skills
Building Strong Teams, Sales Management, Soft Skills, Microsoft Office, Outlook, Interviewing, Internet, SOP, Call Centers, Coaching, Customer Service, Customer Satisfaction, Employee Relations, Employee Training, High Performance Teams, Human Resources, Interviews, Leadership, Leadership Development, Management, Microsoft Excel, Networking, Organizational..., Payroll, Performance Management, Quality Assurance, Recruiting, Sales, Social Networking, Sop, Teamwork, Time Management, Training, Troubleshooting
Education
The University of Tennessee at Chattanooga 2003 — 2008
Bachelor of Science, Business Administrations
Transworld Systems June 2015 - Present
Solo Real Productions July 2014 - Present
LegalShield November 2013 - Present
ITT Technical Institute July 2012 - May 2013
Chattanooga College January 2012 - March 2012
Homeserve December 2010 - November 2011
GoodChoice for Goodwill October 2010 - December 2010
Community Loans of America October 2009 - December 2010
Convergys October 2006 - October 2009
The Coca-Cola Company May 2005 - August 2006
Skills
Building Strong Teams, Sales Management, Soft Skills, Microsoft Office, Outlook, Interviewing, Internet, SOP, Call Centers, Coaching, Customer Service, Customer Satisfaction, Employee Relations, Employee Training, High Performance Teams, Human Resources, Interviews, Leadership, Leadership Development, Management, Microsoft Excel, Networking, Organizational..., Payroll, Performance Management, Quality Assurance, Recruiting, Sales, Social Networking, Sop, Teamwork, Time Management, Training, Troubleshooting
Education
The University of Tennessee at Chattanooga 2003 — 2008
Bachelor of Science, Business Administrations
Philip Gengenagel Philip Gengenagel's Convergys Experience August 2008 - May 2010
Job Solutions Specialist at Verizon Wireless
Industry Consumer Goods
Experience
Verizon Wireless February 2014 - Present
EC-Council July 2013 - January 2014
Albuquerque Public Schools March 2013 - July 2013
Convergys August 2008 - May 2010
Smith's Food & Drug Centers November 2007 - August 2008
Skills
Sales, iPhone, Customer Service, Marketing, Management, Apple OS, Team Building, Leadership, Microsoft Excel, Email Marketing, Proposal Writing, Budgets, Microsoft Office, Strategic Planning, Classroom Management, Inventory Management, Retail, iOS, iWork, Coaching, Time Management, Organization
Education
The University of New Mexico 2011 — 2012
Bachelor of Arts (B.A.), Psychology
The University of New Mexico 2011 — 2012
Bachelor of Arts (B.A.), Religious Studies
Verizon Wireless February 2014 - Present
EC-Council July 2013 - January 2014
Albuquerque Public Schools March 2013 - July 2013
Convergys August 2008 - May 2010
Smith's Food & Drug Centers November 2007 - August 2008
Skills
Sales, iPhone, Customer Service, Marketing, Management, Apple OS, Team Building, Leadership, Microsoft Excel, Email Marketing, Proposal Writing, Budgets, Microsoft Office, Strategic Planning, Classroom Management, Inventory Management, Retail, iOS, iWork, Coaching, Time Management, Organization
Education
The University of New Mexico 2011 — 2012
Bachelor of Arts (B.A.), Psychology
The University of New Mexico 2011 — 2012
Bachelor of Arts (B.A.), Religious Studies
Susan Tresoor's Convergys Experience 1993 - 2000
Job Sales Representative at ADESA
Industry Consumer Goods
Experience
ADESA May 2013 - Present
A progressive, energetic, people focused enterprise. August 2012 - May 2013
Tomboy Tools Canada October 2003 - July 2012
Convergys 1993 - 2000
Skills
Direct Sales, Coaching, Sales Management, New Business Development, Small Business, Merchandising, Team Building, Marketing, Sales, Building Relationships, Sales Growth, Sales Operations, Entrepreneurship, Needs Analysis, Mentoring, Business Development, Customer Service, Customer Support, Client Co-ordination, Performance Management, Leadership, Team Leadership, Management, Program Management, Strategic Planning, Sales Process, Project Planning
Education
The University of Winnipeg 1982 — 1993
BA, Climatology/Geography
BA University of Winnipeg
Bachelor of Arts (B.A.), climatology/geography
River East
ADESA May 2013 - Present
A progressive, energetic, people focused enterprise. August 2012 - May 2013
Tomboy Tools Canada October 2003 - July 2012
Convergys 1993 - 2000
Skills
Direct Sales, Coaching, Sales Management, New Business Development, Small Business, Merchandising, Team Building, Marketing, Sales, Building Relationships, Sales Growth, Sales Operations, Entrepreneurship, Needs Analysis, Mentoring, Business Development, Customer Service, Customer Support, Client Co-ordination, Performance Management, Leadership, Team Leadership, Management, Program Management, Strategic Planning, Sales Process, Project Planning
Education
The University of Winnipeg 1982 — 1993
BA, Climatology/Geography
BA University of Winnipeg
Bachelor of Arts (B.A.), climatology/geography
River East
Lorne Anderson Lorne Anderson's Convergys Experience February 1997 - March 2008
Job Co Owner at Winnipeg Technology and Computer Renewal Inc.
Industry Information Technology and Services
Experience
Winnipeg Technology and Computer Renewal Inc. May 2011 - Present
Enigma Networks Inc. June 2009 - Present
Convergys February 1997 - March 2008
General Scrap Ltd September 1993 - August 1994
Skills
Network Security, Active Directory, Windows Server, Penetration Testing, Information Security..., XP, Virtualization, Security, Network Design, ITIL, Storage Area Networks, Networking, VoIP, Vendor Management, Cloud Computing, Network Administration, Telecommunications, Windows XP, Network Architecture, Servers, Technical Support, Process Improvement
Education
The University of Winnipeg 2008 — 2009
Information Security Management
Winnipeg Technology and Computer Renewal Inc. May 2011 - Present
Enigma Networks Inc. June 2009 - Present
Convergys February 1997 - March 2008
General Scrap Ltd September 1993 - August 1994
Skills
Network Security, Active Directory, Windows Server, Penetration Testing, Information Security..., XP, Virtualization, Security, Network Design, ITIL, Storage Area Networks, Networking, VoIP, Vendor Management, Cloud Computing, Network Administration, Telecommunications, Windows XP, Network Architecture, Servers, Technical Support, Process Improvement
Education
The University of Winnipeg 2008 — 2009
Information Security Management
Neil Alexander Martin's Convergys Experience May 2003 - December 2004
Job Systems Engineer at Logic Managed Services
Industry Information Technology and Services
Experience
Aecon September 2008 - Present
OPUS Consulting Group Ltd. January 2011 - June 2014
any 2004 - 2014
Lockerbie & Hole / Aecon Group Inc September 2008 - October 2011
Cronos Technology February 2007 - September 2008
KPN Corporate Market January 2005 - February 2007
Convergys May 2003 - December 2004
Skills
Active Directory, Servers, Windows Server, Microsoft Exchange, VPN, VMware
Education
The University of Winnipeg
Bachelor of Science, Computer Science
Aecon September 2008 - Present
OPUS Consulting Group Ltd. January 2011 - June 2014
any 2004 - 2014
Lockerbie & Hole / Aecon Group Inc September 2008 - October 2011
Cronos Technology February 2007 - September 2008
KPN Corporate Market January 2005 - February 2007
Convergys May 2003 - December 2004
Skills
Active Directory, Servers, Windows Server, Microsoft Exchange, VPN, VMware
Education
The University of Winnipeg
Bachelor of Science, Computer Science
Ann Birkenhauer's Convergys Experience March 2000 - December 2012
Job Experienced Writer/Tech Writer, Editor, Content Manager, Trainer
Industry Writing and Editing
Experience
Kroger December 2014 - Present
Jacobs January 2014 - October 2014
Talbert House February 2013 - June 2013
Convergys March 2000 - December 2012
The Buschman Company March 1998 - April 1999
Self April 1995 - March 1998
South-Western Publishing (Cengage) August 1989 - March 1995
Skills
Editing, Technical Writing, Content Development, Copywriting, RoboHelp, Creative Writing, Technical Documentation, Online Help, Software Documentation, Proofreading, Newsletters, Content Management, Copy Editing, Publications, Proposal Writing, Training, FrameMaker, Web Content, Interviews, Knowledge Management, Content Strategy, Leadership, Publishing, Internal Communications, Corporate Communications, Strategic Communications, Press Releases, Management, Editorial, Media Relations, Books, Writing
Education
Thomas More College
B.A., English and Drama
University of Kentucky
MA, English
Kroger December 2014 - Present
Jacobs January 2014 - October 2014
Talbert House February 2013 - June 2013
Convergys March 2000 - December 2012
The Buschman Company March 1998 - April 1999
Self April 1995 - March 1998
South-Western Publishing (Cengage) August 1989 - March 1995
Skills
Editing, Technical Writing, Content Development, Copywriting, RoboHelp, Creative Writing, Technical Documentation, Online Help, Software Documentation, Proofreading, Newsletters, Content Management, Copy Editing, Publications, Proposal Writing, Training, FrameMaker, Web Content, Interviews, Knowledge Management, Content Strategy, Leadership, Publishing, Internal Communications, Corporate Communications, Strategic Communications, Press Releases, Management, Editorial, Media Relations, Books, Writing
Education
Thomas More College
B.A., English and Drama
University of Kentucky
MA, English
Bethani Richardson's Convergys Experience September 2008 - December 2008
Job Night Auditor at Hampton Inn & Suites by HILTON
Industry Retail
Experience
Hampton Inn & Suites by HILTON October 2014 - Present
7-Eleven July 2013 - October 2014
Belmont Hotel Dallas May 2012 - February 2013
Comfort Suites July 2009 - August 2010
Kirklands Home Store January 2009 - April 2009
Convergys September 2008 - December 2008
Days Inn May 2008 - December 2008
Education
The University of Texas at San Antonio 2006 — 2007
Sachse High School 2002 — 2006
Hampton Inn & Suites by HILTON October 2014 - Present
7-Eleven July 2013 - October 2014
Belmont Hotel Dallas May 2012 - February 2013
Comfort Suites July 2009 - August 2010
Kirklands Home Store January 2009 - April 2009
Convergys September 2008 - December 2008
Days Inn May 2008 - December 2008
Education
The University of Texas at San Antonio 2006 — 2007
Sachse High School 2002 — 2006
Brian Wilson's Convergys Experience May 2004 - February 2005
Job SVP, Customer Success at Zenoss
Industry Computer Software
Experience
Zenoss, Inc. October 2011 - Present
Quest Software 2010 - October 2011
Quest Software (Vizioncore/ Virtualization Management) 2005 - October 2011
Surgient, Inc February 2005 - August 2010
Convergys May 2004 - February 2005
Whisperwire March 2001 - May 2004
Skills
Virtualization, Professional Services, Enterprise Software, SaaS, Cloud Computing, IaaS, Public Speaking, Product Management, Sales Enablement, Salesforce.com, Sales Engineering, Start-ups, Solution Selling, VMware, Program Management, Software Development, Data Center, Integration, Pre-sales, Agile Methodologies, Product Marketing, Systems Management, Business Alliances, VDI, Disaster Recovery, Software Industry, Go-to-market Strategy, Consulting, Strategic Partnerships, Account Management, Leadership, Sales Process, Infrastructure, Demand Generation, Management, CRM, PaaS, Marketing Automation, Enterprise Architecture, Solution Architecture, Managed Services, IT Strategy, Security, Partner Management, Strategy, Channel Partners, Business Intelligence, Customer Support, Customer Relations
Education
University of Alabama in Huntsville
MS
The University of Texas at Austin 1988 — 1993
BS
Zenoss, Inc. October 2011 - Present
Quest Software 2010 - October 2011
Quest Software (Vizioncore/ Virtualization Management) 2005 - October 2011
Surgient, Inc February 2005 - August 2010
Convergys May 2004 - February 2005
Whisperwire March 2001 - May 2004
Skills
Virtualization, Professional Services, Enterprise Software, SaaS, Cloud Computing, IaaS, Public Speaking, Product Management, Sales Enablement, Salesforce.com, Sales Engineering, Start-ups, Solution Selling, VMware, Program Management, Software Development, Data Center, Integration, Pre-sales, Agile Methodologies, Product Marketing, Systems Management, Business Alliances, VDI, Disaster Recovery, Software Industry, Go-to-market Strategy, Consulting, Strategic Partnerships, Account Management, Leadership, Sales Process, Infrastructure, Demand Generation, Management, CRM, PaaS, Marketing Automation, Enterprise Architecture, Solution Architecture, Managed Services, IT Strategy, Security, Partner Management, Strategy, Channel Partners, Business Intelligence, Customer Support, Customer Relations
Education
University of Alabama in Huntsville
MS
The University of Texas at Austin 1988 — 1993
BS
Terri Stridsberg Bowen's Convergys Experience October 2000 - March 2002
Job Traffic Manager, Writer
Industry Writing and Editing
Experience
Artisan E-Learning April 2014 - Present
Schaeffer's Investment Research July 2011 - January 2014
Trivantis August 2007 - July 2011
Examiner.com May 2009 - May 2010
The Owens Group August 2006 - January 2007
The Journal of Pediatrics January 2003 - August 2006
Cincinnati Woman Magazine January 2002 - January 2003
Convergys October 2000 - March 2002
Boone/Campbell County Recorder January 1996 - January 1997
Skills
Blogging, Creative Writing, Proofreading, Copy Editing, Technical Writing, Editing, Copywriting, Social Media, Web Content, Press Releases, Content Development, Content Management, Writing, Marketing Communications, Screenwriting, Research, Microsoft Word, Freelance Writing, Microsoft Excel, Outlook, Composing Press Releases, Coordinating Meetings, Google Docs, Web Content Creation
Education
Thomas More College 1995 — 1999
Bachelor of Arts (BA), English
Artisan E-Learning April 2014 - Present
Schaeffer's Investment Research July 2011 - January 2014
Trivantis August 2007 - July 2011
Examiner.com May 2009 - May 2010
The Owens Group August 2006 - January 2007
The Journal of Pediatrics January 2003 - August 2006
Cincinnati Woman Magazine January 2002 - January 2003
Convergys October 2000 - March 2002
Boone/Campbell County Recorder January 1996 - January 1997
Skills
Blogging, Creative Writing, Proofreading, Copy Editing, Technical Writing, Editing, Copywriting, Social Media, Web Content, Press Releases, Content Development, Content Management, Writing, Marketing Communications, Screenwriting, Research, Microsoft Word, Freelance Writing, Microsoft Excel, Outlook, Composing Press Releases, Coordinating Meetings, Google Docs, Web Content Creation
Education
Thomas More College 1995 — 1999
Bachelor of Arts (BA), English
Lauren McBee, MBA's Convergys Experience August 2011 - September 2013
Job Human Resource Manager at Chattanooga Shooting Supplies
Industry Human Resources
Experience
Chattanooga Shooting Supplies October 2014 - Present
Coker Tire September 2013 - September 2014
Convergys August 2011 - September 2013
Convergys September 2007 - October 2010
Skills
Onboarding, Applicant Tracking..., Talent Acquisition, HRIS, Employee Relations, Staff Retention, Recruiting, Benefits Administration, Human Resources, Employee Engagement, PeopleSoft, Talent Management, Performance Management, Technical Recruiting, Employee Benefits, Interviews, Training
Education
University of Phoenix 2009 — 2011
M.B.A., Master of Business Administration
The University of Tennessee at Chattanooga 2002 — 2007
Bachelor of Science, Businesss Administration/Human Resource Management
Warren County High School
Chattanooga Shooting Supplies October 2014 - Present
Coker Tire September 2013 - September 2014
Convergys August 2011 - September 2013
Convergys September 2007 - October 2010
Skills
Onboarding, Applicant Tracking..., Talent Acquisition, HRIS, Employee Relations, Staff Retention, Recruiting, Benefits Administration, Human Resources, Employee Engagement, PeopleSoft, Talent Management, Performance Management, Technical Recruiting, Employee Benefits, Interviews, Training
Education
University of Phoenix 2009 — 2011
M.B.A., Master of Business Administration
The University of Tennessee at Chattanooga 2002 — 2007
Bachelor of Science, Businesss Administration/Human Resource Management
Warren County High School
Doug Tigert Doug Tigert's Convergys Experience May 2008 - May 2010
Job Consultant at Slalom Consulting
Industry Computer Software
Experience
Slalom Consulting May 2013 - Present
Project Tiki September 2012 - May 2013
Fiserv January 2012 - September 2012
Credera June 2010 - December 2011
Convergys May 2008 - May 2010
SIMMONS CORP February 2008 - May 2008
University of Texas January 2007 - May 2008
MailConcepts Inc June 2002 - December 2004
Skills
Spring, XML, Unix, Java, Linux, JavaScript, Hibernate, Java Enterprise Edition, Maven, JSP, Ant, Eclipse, AJAX, jQuery, Spring Framework, Tomcat, Web Applications
Education
The University of Texas at Dallas 2005 — 2008
BS, Software Engineering
Tyler Junior College
Slalom Consulting May 2013 - Present
Project Tiki September 2012 - May 2013
Fiserv January 2012 - September 2012
Credera June 2010 - December 2011
Convergys May 2008 - May 2010
SIMMONS CORP February 2008 - May 2008
University of Texas January 2007 - May 2008
MailConcepts Inc June 2002 - December 2004
Skills
Spring, XML, Unix, Java, Linux, JavaScript, Hibernate, Java Enterprise Edition, Maven, JSP, Ant, Eclipse, AJAX, jQuery, Spring Framework, Tomcat, Web Applications
Education
The University of Texas at Dallas 2005 — 2008
BS, Software Engineering
Tyler Junior College
Angela Clayton's Convergys Experience April 2014 - Present
Job Director, Digital & Social Media
Industry Marketing and Advertising
Experience
Convergys April 2014 - Present
Stream Global Services November 2013 - April 2014
Stream Global Services September 2012 - November 2013
Starz Entertainment August 2010 - September 2012
Starz Entertainment July 2007 - November 2010
Starz Entertainment, LLC March 2006 - June 2007
Starz Entertainment July 2004 - March 2006
Genesys Conferencing, Inc. February 2002 - March 2004
Genesys Conferencing, Inc. January 2001 - February 2002
Abercrombie & Fitch August 2000 - January 2001
Skills
Digital Marketing, Social Media Marketing, Email Marketing, Marketing Communications, Social Media, Marketing Strategy, Mobile Marketing, Digital Strategy, Web Analytics, Lead Generation, Account Management, SEM, Content Strategy, Social Networking, PPC, Omniture, Brand Management, Business Development, Web 2.0, Web Design, Management, Leadership, Facebook, Strategic Partnerships, Brand Development, Advertising, New Media, Online Marketing, Marketing, Integrated Marketing, Online Advertising, Direct Marketing, Digital Media, Interactive Marketing, SEO
Education
University of Colorado Denver 2002 — 2005
MBA, Business Adminstration
The University of South Dakota 1995 — 2000
BS, Communications & Business
Convergys April 2014 - Present
Stream Global Services November 2013 - April 2014
Stream Global Services September 2012 - November 2013
Starz Entertainment August 2010 - September 2012
Starz Entertainment July 2007 - November 2010
Starz Entertainment, LLC March 2006 - June 2007
Starz Entertainment July 2004 - March 2006
Genesys Conferencing, Inc. February 2002 - March 2004
Genesys Conferencing, Inc. January 2001 - February 2002
Abercrombie & Fitch August 2000 - January 2001
Skills
Digital Marketing, Social Media Marketing, Email Marketing, Marketing Communications, Social Media, Marketing Strategy, Mobile Marketing, Digital Strategy, Web Analytics, Lead Generation, Account Management, SEM, Content Strategy, Social Networking, PPC, Omniture, Brand Management, Business Development, Web 2.0, Web Design, Management, Leadership, Facebook, Strategic Partnerships, Brand Development, Advertising, New Media, Online Marketing, Marketing, Integrated Marketing, Online Advertising, Direct Marketing, Digital Media, Interactive Marketing, SEO
Education
University of Colorado Denver 2002 — 2005
MBA, Business Adminstration
The University of South Dakota 1995 — 2000
BS, Communications & Business
Volha Ramanouskaya, MBA and MSMR Volha Ramanouskaya, MBA and MSMR's Convergys Experience March 2015 - Present
Job Analyst Operational Performance Analytics at Convergys
Industry Utilities
Experience
Convergys March 2015 - Present
TXU Energy July 2013 - March 2015
Decision Analyst, Inc. January 2012 - July 2013
Relevant Insights, LLC May 2011 - December 2011
Heatly Custom Research LLC April 2011 - November 2011
Neiman Marcus April 2007 - October 2010
Dillards August 2006 - February 2007
New Supra June 2005 - June 2006
Milavitsa 2003 - 2005
Skills
Market Research, Analytics, Multivariate Analysis, Research Design, Brand Development, Project Management, Business Analysis, Merchandising, Retail Management, Business Objects, Corel Draw, SPSS, Microsoft Office, Italian, Russian, Ascribe, Consumer Products, Marketing Research, Marketing Communications, Consumer Behaviour, CRM, Leadership, Segmentation, Customer Insight, Qualitative Research, Analysis, SAS, Consumer Insight, Focus Groups
Education
The University of Texas at Arlington - College of Business 2010 — 2012
MBA, Marketing
The University of Texas at Arlington 2009 — 2012
MSMR, Marketing Research
Belorussian State Economic University 2001 — 2006
Bachelor, Commodity Research, Merchandising
Goethe Institut 2000 — 2003
Middle level, German language
Maxim Tank Belarusian State Pedagogical University 2000 — 2002
Teacher, Italian
Convergys March 2015 - Present
TXU Energy July 2013 - March 2015
Decision Analyst, Inc. January 2012 - July 2013
Relevant Insights, LLC May 2011 - December 2011
Heatly Custom Research LLC April 2011 - November 2011
Neiman Marcus April 2007 - October 2010
Dillards August 2006 - February 2007
New Supra June 2005 - June 2006
Milavitsa 2003 - 2005
Skills
Market Research, Analytics, Multivariate Analysis, Research Design, Brand Development, Project Management, Business Analysis, Merchandising, Retail Management, Business Objects, Corel Draw, SPSS, Microsoft Office, Italian, Russian, Ascribe, Consumer Products, Marketing Research, Marketing Communications, Consumer Behaviour, CRM, Leadership, Segmentation, Customer Insight, Qualitative Research, Analysis, SAS, Consumer Insight, Focus Groups
Education
The University of Texas at Arlington - College of Business 2010 — 2012
MBA, Marketing
The University of Texas at Arlington 2009 — 2012
MSMR, Marketing Research
Belorussian State Economic University 2001 — 2006
Bachelor, Commodity Research, Merchandising
Goethe Institut 2000 — 2003
Middle level, German language
Maxim Tank Belarusian State Pedagogical University 2000 — 2002
Teacher, Italian
Shaun Hustad Shaun Hustad's Convergys Experience August 2011 - September 2012
Job Software Developer
Industry Information Technology and Services
Experience
Xcedo Systems June 2013 - September 2013
Small Business Networks, Inc. January 2013 - May 2013
Convergys August 2011 - September 2012
Flying J Communications January 2008 - February 2009
Skills
SQL, Windows, JavaScript, Microsoft SQL Server, Databases, HTML, CSS, Linux, MySQL, Web Services, Web Development, jQuery, Zend Framework, C#, T-SQL, Software Development, Data Analysis, Database Design, Relational Databases, C++, Java, Programming, Shell Scripting, Git, Networking
Education
The University of North Dakota 1994 — 2001
Bachelor of Science (B.S.), Computer Science
Xcedo Systems June 2013 - September 2013
Small Business Networks, Inc. January 2013 - May 2013
Convergys August 2011 - September 2012
Flying J Communications January 2008 - February 2009
Skills
SQL, Windows, JavaScript, Microsoft SQL Server, Databases, HTML, CSS, Linux, MySQL, Web Services, Web Development, jQuery, Zend Framework, C#, T-SQL, Software Development, Data Analysis, Database Design, Relational Databases, C++, Java, Programming, Shell Scripting, Git, Networking
Education
The University of North Dakota 1994 — 2001
Bachelor of Science (B.S.), Computer Science
Brandon Busby's Convergys Experience November 2007 - May 2011
Job Financial and Compliance Analyst at Disabled American Veterans
Industry Outsourcing/Offshoring
Experience
Disabled American Veterans April 2011 - Present
Convergys November 2007 - May 2011
Convergys June 2003 - November 2007
Skills
Forecasting, Cross-functional Team..., Financial Reporting, Budgets, Team Building, Process Improvement, Leadership, Accounting, Financial Modeling, Finance, Analysis, Financial Analysis, Business Analysis, Microsoft Excel, Financial Statements, Strategic Planning, Budget
Education
Thomas More College 2005 — 2007
BA, Accountancy
Thomas More College 2001 — 2005
BA, Business Administration
Disabled American Veterans April 2011 - Present
Convergys November 2007 - May 2011
Convergys June 2003 - November 2007
Skills
Forecasting, Cross-functional Team..., Financial Reporting, Budgets, Team Building, Process Improvement, Leadership, Accounting, Financial Modeling, Finance, Analysis, Financial Analysis, Business Analysis, Microsoft Excel, Financial Statements, Strategic Planning, Budget
Education
Thomas More College 2005 — 2007
BA, Accountancy
Thomas More College 2001 — 2005
BA, Business Administration
Elva Connelly's Convergys Experience March 2014 - Present
Job Executive Client Partner at Convergys
Industry E-Learning
Experience
Convergys March 2014 - Present
Convergys March 2014 - Present
Stream Global Services July 2010 - Present
Stream Global Services April 2009 - September 2010
Gateway November 1992 - March 2009
Skills
Leadership, Cross-functional Team..., Customer Experience, Service Delivery, BPO, Customer Service, Team Building, Financial Reporting, Call Center, Call Centers, Contact Centers, Team Management, Operations Management, Organizational..., Workforce Management, Professional Services, Business Development, Management, Financial Analysis, SaaS, Outsourcing, Change Management, Customer Satisfaction, Vendor Management, Program Management, Management Consulting, Project Management, Proposal Writing, Account Management, Strategy, CRM, Team Leadership, Business Process..., Managed Services, Salesforce.com, Process Improvement, Performance Management, Cloud Computing, Talent Management
Education
The University of South Dakota 1984 — 1988
Convergys March 2014 - Present
Convergys March 2014 - Present
Stream Global Services July 2010 - Present
Stream Global Services April 2009 - September 2010
Gateway November 1992 - March 2009
Skills
Leadership, Cross-functional Team..., Customer Experience, Service Delivery, BPO, Customer Service, Team Building, Financial Reporting, Call Center, Call Centers, Contact Centers, Team Management, Operations Management, Organizational..., Workforce Management, Professional Services, Business Development, Management, Financial Analysis, SaaS, Outsourcing, Change Management, Customer Satisfaction, Vendor Management, Program Management, Management Consulting, Project Management, Proposal Writing, Account Management, Strategy, CRM, Team Leadership, Business Process..., Managed Services, Salesforce.com, Process Improvement, Performance Management, Cloud Computing, Talent Management
Education
The University of South Dakota 1984 — 1988
Bethany Meek's Convergys Experience March 2014 - Present
Job Business Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2013 - February 2014
Stream Global Services August 2009 - November 2013
eTelecare Global Solutions July 2008 - August 2009
Education
The University of South Dakota 2006 — 2007
MBA
The University of South Dakota 2002 — 2006
BBA, Economics
Convergys March 2014 - Present
Stream Global Services November 2013 - February 2014
Stream Global Services August 2009 - November 2013
eTelecare Global Solutions July 2008 - August 2009
Education
The University of South Dakota 2006 — 2007
MBA
The University of South Dakota 2002 — 2006
BBA, Economics
Peter Chuhran's Convergys Experience July 2007 - January 2009
Job Vice President HR and Payroll Systems
Industry Information Technology and Services
Experience
NBCUniversal, Inc. September 2014 - Present
Acosta Sales and Marketing March 2009 - Present
Convergys July 2007 - January 2009
Starwood Hotels & Resorts October 1999 - July 2007
Wachovia July 1998 - October 1999
AT&T July 1991 - July 1998
AT&T January 1986 - July 1991
Skills
SAP, HRIS, PeopleSoft, Payroll, Business Process, ERP, Human Resources, Performance Management, Talent Management, Project Management, Process Improvement, Business Analysis, Business Intelligence, Management, Integration, Leadership
Education
Thomas Edison State College 1984 — 1990
BSBA, Computer Science, Business Administration
NBCUniversal, Inc. September 2014 - Present
Acosta Sales and Marketing March 2009 - Present
Convergys July 2007 - January 2009
Starwood Hotels & Resorts October 1999 - July 2007
Wachovia July 1998 - October 1999
AT&T July 1991 - July 1998
AT&T January 1986 - July 1991
Skills
SAP, HRIS, PeopleSoft, Payroll, Business Process, ERP, Human Resources, Performance Management, Talent Management, Project Management, Process Improvement, Business Analysis, Business Intelligence, Management, Integration, Leadership
Education
Thomas Edison State College 1984 — 1990
BSBA, Computer Science, Business Administration
Dharshini Kavati's Convergys Experience October 2006 - September 2007
Job Sr Consultant at Towers Watson
Industry Computer Software
Experience
Towers Watson March 2011 - Present
Amylin Pharmaceuticals October 2007 - March 2011
SilverXis Inc August 2006 - March 2011
Convergys October 2006 - September 2007
Skills
End User Training, Integration, Requirements Gathering, Business Process Design, SAP HR, ERP, Software Implementation, SAP R/3, Data Migration, SAP ERP, HRIS, Employee Benefits, Human Resources, Project Management, HR Transformation, Testing, Software Documentation, Workday, Personnel Management, Business Process, Gap Analysis, SAP, User Acceptance Testing
Education
The University of Texas at Arlington 2004 — 2005
Master of Science (M.S.), Mechanical Engineering
Towers Watson March 2011 - Present
Amylin Pharmaceuticals October 2007 - March 2011
SilverXis Inc August 2006 - March 2011
Convergys October 2006 - September 2007
Skills
End User Training, Integration, Requirements Gathering, Business Process Design, SAP HR, ERP, Software Implementation, SAP R/3, Data Migration, SAP ERP, HRIS, Employee Benefits, Human Resources, Project Management, HR Transformation, Testing, Software Documentation, Workday, Personnel Management, Business Process, Gap Analysis, SAP, User Acceptance Testing
Education
The University of Texas at Arlington 2004 — 2005
Master of Science (M.S.), Mechanical Engineering
Roel Cruz's Convergys Experience September 2008 - October 2009
Job Manager, Operations at MAXIMUS
Industry Telecommunications
Experience
MAXIMUS June 2013 - Present
Harte-Hanks, Inc. January 2013 - May 2013
T-Mobile February 2010 - June 2012
Convergy's September 2008 - October 2009
Time Warner Cable December 2007 - September 2008
Expedia, Inc. June 2002 - 2007
Skills
Call Center, Workforce Management, Customer Experience, Vendor Management, P&L Management, Program Launches, Leadership Development, Sales Operations, Operations Management, Six Sigma, Program Management, Renewals, Customer Retention, Process Improvement, Process Development, Team Management, Change Leadership, Strategic Planning, Payroll Administration, Training & Development, Customer Relations, Innovation, Coaching, Interviewing, Conducting Interviews, Change Management, Customer Service, Interviews, Call Centers, Customer Satisfaction, Telecommunications, Employee Training, Payroll, Team Building, Human Resources, Contact Centers, Analysis
Education
The University of Texas-Pan American 2001 — 2002
Donna High School 1998 — 2001
High School
MAXIMUS June 2013 - Present
Harte-Hanks, Inc. January 2013 - May 2013
T-Mobile February 2010 - June 2012
Convergy's September 2008 - October 2009
Time Warner Cable December 2007 - September 2008
Expedia, Inc. June 2002 - 2007
Skills
Call Center, Workforce Management, Customer Experience, Vendor Management, P&L Management, Program Launches, Leadership Development, Sales Operations, Operations Management, Six Sigma, Program Management, Renewals, Customer Retention, Process Improvement, Process Development, Team Management, Change Leadership, Strategic Planning, Payroll Administration, Training & Development, Customer Relations, Innovation, Coaching, Interviewing, Conducting Interviews, Change Management, Customer Service, Interviews, Call Centers, Customer Satisfaction, Telecommunications, Employee Training, Payroll, Team Building, Human Resources, Contact Centers, Analysis
Education
The University of Texas-Pan American 2001 — 2002
Donna High School 1998 — 2001
High School
Alecia D. Spencer's Convergys Experience May 2014 - Present
Job Learning & Development | Sales Operations Leadership
Industry Outsourcing/Offshoring
Experience
Convergys May 2014 - Present
Convergys September 2012 - Present
Convergys August 2010 - September 2012
INROADS October 2006 - August 2010
MCI Worldcom July 1999 - December 2002
Convergys 1990 - 1999
Skills
Program Management, Vendor Management, Leadership Development, Training, Call Centers, Outsourcing, Business Process..., Change Management, Coaching, Contract Negotiation, Cross-functional Team..., Customer Service, Leadership, Management, Operations Management, Performance Management, Recruiting, Strategic Planning, Strategy, Team Building, Advertising, Business Analysis, Employee Relations, Process Improvement, Project Management, Team Leadership, Human Resources
Education
Thomas More College 2015 — 2017
MBA
University of Cincinnati 1987 — 1993
BA, Psychology
C.A.P.E. High School
Convergys May 2014 - Present
Convergys September 2012 - Present
Convergys August 2010 - September 2012
INROADS October 2006 - August 2010
MCI Worldcom July 1999 - December 2002
Convergys 1990 - 1999
Skills
Program Management, Vendor Management, Leadership Development, Training, Call Centers, Outsourcing, Business Process..., Change Management, Coaching, Contract Negotiation, Cross-functional Team..., Customer Service, Leadership, Management, Operations Management, Performance Management, Recruiting, Strategic Planning, Strategy, Team Building, Advertising, Business Analysis, Employee Relations, Process Improvement, Project Management, Team Leadership, Human Resources
Education
Thomas More College 2015 — 2017
MBA
University of Cincinnati 1987 — 1993
BA, Psychology
C.A.P.E. High School
Deb Kerrey's Convergys Experience 1995 - 2002
Job Independent Information Technology and Services Professional
Industry Information Technology and Services
Experience
Perot Systems 2002 - 2007
Perot Systems Corporation/TAG 2002 - 2007
TAG/TMI 2002 - 2003
Convergys 1995 - 2002
Technical Managment Inc 1985 - 1995
Skills
Vendor Management, Outsourcing, SDLC, BPO, Leadership, Business Process..., Software Development, IT Strategy, Business Analysis, IT Management, Process Improvement, Business Process, Requirements Analysis, Project Management, Business Intelligence
Education
The University of South Dakota 1981 — 1986
Perot Systems 2002 - 2007
Perot Systems Corporation/TAG 2002 - 2007
TAG/TMI 2002 - 2003
Convergys 1995 - 2002
Technical Managment Inc 1985 - 1995
Skills
Vendor Management, Outsourcing, SDLC, BPO, Leadership, Business Process..., Software Development, IT Strategy, Business Analysis, IT Management, Process Improvement, Business Process, Requirements Analysis, Project Management, Business Intelligence
Education
The University of South Dakota 1981 — 1986
Jeremy Farmer's Convergys Experience August 2003 - September 2006
Job Instructional Design, Training Delivery & Consultation
Industry Professional Training & Coaching
Experience
Xerox Business Services March 2015 - Present
Boon-Chapman Benefit Administrators, Inc (National Pensions, Inc.) February 2014 - December 2014
Convergys Learning Solutions September 2009 - August 2013
Convergys Learning Solutions September 2006 - August 2013
Convergys August 2003 - September 2006
West Corporation 1999 - 2003
Skills
Continuous Improvement, Automotive, ADDIE, Training Delivery, Instructional Design, Financial Services, Adult Education, Training Needs Analysis, Learning Management..., Adobe eLearning Suite, Vendor Management, Call Centers, Technical Training, Training, Onboarding, Instructor-led Training, Soft Skills, Leadership, Team Leadership, Process Improvement, Performance Management, Management, Customer Satisfaction
Education
The University of Texas at Austin 1997 — 1998
Xerox Business Services March 2015 - Present
Boon-Chapman Benefit Administrators, Inc (National Pensions, Inc.) February 2014 - December 2014
Convergys Learning Solutions September 2009 - August 2013
Convergys Learning Solutions September 2006 - August 2013
Convergys August 2003 - September 2006
West Corporation 1999 - 2003
Skills
Continuous Improvement, Automotive, ADDIE, Training Delivery, Instructional Design, Financial Services, Adult Education, Training Needs Analysis, Learning Management..., Adobe eLearning Suite, Vendor Management, Call Centers, Technical Training, Training, Onboarding, Instructor-led Training, Soft Skills, Leadership, Team Leadership, Process Improvement, Performance Management, Management, Customer Satisfaction
Education
The University of Texas at Austin 1997 — 1998
Jean Xue's Convergys Experience February 1999 - February 2000
Job AVPRisk Analyst II of JPMorgan Chase Home Lending
Industry Banking
Experience
JPMorgan Chase March 2008 - Present
First Horizon National Corporation January 2008 - March 2008
Citigroup 2001 - 2007
Convergys February 1999 - February 2000
Skills
Statistical Modeling, SAS programming, Data Analysis, Toad 9.0, SQL, MIS Reporting, Risk Management, Analysis, Analytics, Business Analysis, Business Intelligence, Credit Cards, Credit Risk, Credit Scoring, Financial Modeling, Financial Risk, Forecasting, Loans, MIS, Portfolio Management, Predictive Modeling, SAS, SDLC
Education
The University of Texas at Arlington 1995 — 1998
MS, Marketing Research
JPMorgan Chase March 2008 - Present
First Horizon National Corporation January 2008 - March 2008
Citigroup 2001 - 2007
Convergys February 1999 - February 2000
Skills
Statistical Modeling, SAS programming, Data Analysis, Toad 9.0, SQL, MIS Reporting, Risk Management, Analysis, Analytics, Business Analysis, Business Intelligence, Credit Cards, Credit Risk, Credit Scoring, Financial Modeling, Financial Risk, Forecasting, Loans, MIS, Portfolio Management, Predictive Modeling, SAS, SDLC
Education
The University of Texas at Arlington 1995 — 1998
MS, Marketing Research
Kate Altazan's Convergys Experience August 2000 - April 2004
Job Senior HR Leader
Industry Human Resources
Jason Mastrofrancesco's Convergys Experience March 1996 - August 1999
Job Technical Support Team Lead at Horizon Business Services
Industry Information Technology and Services
Experience
Horizon Business Services June 2008 - Present
Attachmate August 1999 - May 2008
OnDemand Software 2002 - 2006
VERITAS Software August 1999 - July 2002
Convergys March 1996 - August 1999
Skills
Microsoft SQL Server, Microsoft Exchange, Testing, Troubleshooting, Crystal Reports, Software Documentation, TCP/IP, Enterprise Software, Windows, System Deployment, SaaS, VMware, Quality Assurance, Windows Server, Disaster Recovery, Active Directory, Operating Systems, Unix, Databases, DNS, Networking, Virtualization, SQL, Servers, Technical Support, SharePoint, Citrix, Passion for Helping..., Storage, Cat Herding, Backup Exec, Data Center, Storage Area Networks
Education
Hodges University 2005 — 2007
BS, Interdisciplinary Studies
University of Houston 1992 — 1994
Math, Computer Engineering Technology
The University of Texas at Austin 1991 — 1992
South Houston High School 1987 — 1991
Advanced w/ Honors, Math
Horizon Business Services June 2008 - Present
Attachmate August 1999 - May 2008
OnDemand Software 2002 - 2006
VERITAS Software August 1999 - July 2002
Convergys March 1996 - August 1999
Skills
Microsoft SQL Server, Microsoft Exchange, Testing, Troubleshooting, Crystal Reports, Software Documentation, TCP/IP, Enterprise Software, Windows, System Deployment, SaaS, VMware, Quality Assurance, Windows Server, Disaster Recovery, Active Directory, Operating Systems, Unix, Databases, DNS, Networking, Virtualization, SQL, Servers, Technical Support, SharePoint, Citrix, Passion for Helping..., Storage, Cat Herding, Backup Exec, Data Center, Storage Area Networks
Education
Hodges University 2005 — 2007
BS, Interdisciplinary Studies
University of Houston 1992 — 1994
Math, Computer Engineering Technology
The University of Texas at Austin 1991 — 1992
South Houston High School 1987 — 1991
Advanced w/ Honors, Math
Brian Jakubik's Convergys Experience May 2004 - July 2012
Job Associate, Global Technology, JPMorgan Chase
Industry Telecommunications
Experience
JPMorgan Chase July 2012 - Present
Convergys May 2004 - July 2012
Hewlett-Packard 1998 - 2002
Raytheon 1996 - 1997
Education
The University of Texas at Dallas 2002 — 2004
Master of Science in Computer Science, Major in Software Engineering, Computer Science, Software Engineering
The University of Texas at Dallas 1997 — 2002
Bachelor of Science in Computer Science & Software Engineering, Computer Science, Software Engineering
JPMorgan Chase July 2012 - Present
Convergys May 2004 - July 2012
Hewlett-Packard 1998 - 2002
Raytheon 1996 - 1997
Education
The University of Texas at Dallas 2002 — 2004
Master of Science in Computer Science, Major in Software Engineering, Computer Science, Software Engineering
The University of Texas at Dallas 1997 — 2002
Bachelor of Science in Computer Science & Software Engineering, Computer Science, Software Engineering
Jay Benjamin's Convergys Experience March 2014 - Present
Job Network Engineer at Convergys
Industry Telecommunications
Experience
Convergys March 2014 - Present
Edge Communications February 2013 - February 2014
Huawei January 2011 - February 2013
SAIC March 2010 - October 2011
TerreStar Networks June 2009 - November 2009
Nortel January 1996 - March 2009
Skills
IP, Network Design, VoIP, Cisco Technologies, Routing, Wireless, Telecommunications, LTE, QoS, BGP, Firewalls, GSM, Data Center, ATM networks, WAN, Juniper, UMTS, CDMA, Routing Protocols, Network Security, IPv6, Routers, Networking, VPN, Security, Troubleshooting, WiMAX
Education
The University of Texas at Arlington 1990 — 1995
BSEE, Electrical Engineering
Convergys March 2014 - Present
Edge Communications February 2013 - February 2014
Huawei January 2011 - February 2013
SAIC March 2010 - October 2011
TerreStar Networks June 2009 - November 2009
Nortel January 1996 - March 2009
Skills
IP, Network Design, VoIP, Cisco Technologies, Routing, Wireless, Telecommunications, LTE, QoS, BGP, Firewalls, GSM, Data Center, ATM networks, WAN, Juniper, UMTS, CDMA, Routing Protocols, Network Security, IPv6, Routers, Networking, VPN, Security, Troubleshooting, WiMAX
Education
The University of Texas at Arlington 1990 — 1995
BSEE, Electrical Engineering
Niveen Karim's Convergys Experience May 2005 - December 2010
Job Manager Contact Center Development at BCBS of Texas (HCSC)
Industry Telecommunications
Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
BCBS of Texas (HCSC) February 2011 - Present
Voxai Solutions December 2010 - February 2011
Convergys May 2005 - December 2010
Travelocity.com 2004 - 2005
VarTec Telecom 2002 - 2004
Lowe's Home Improvement 1997 - 2000
Skills
IVR, Java, Telecommunications, Software Development, Unix, CTI, Speech Recognition, Agile Methodologies, Management, Networking, Integration
Education
The University of Texas at Arlington 1993 — 1997
BA, Management Information Systems
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
BCBS of Texas (HCSC) February 2011 - Present
Voxai Solutions December 2010 - February 2011
Convergys May 2005 - December 2010
Travelocity.com 2004 - 2005
VarTec Telecom 2002 - 2004
Lowe's Home Improvement 1997 - 2000
Skills
IVR, Java, Telecommunications, Software Development, Unix, CTI, Speech Recognition, Agile Methodologies, Management, Networking, Integration
Education
The University of Texas at Arlington 1993 — 1997
BA, Management Information Systems
Leticia Gonzales's Convergys Experience September 2005 - January 2006
Job Personal Financial Advisor at Fidelity Life and Health
Industry Information Technology and Services
Experience
Fidelity Life and Health May 2014 - Present
Le Cordon Bleu College of Culinary Arts, Austin, TX August 2012 - September 2013
Le Cordon Bleu Austin, TX 2012 - 2013
DHS December 2008 - August 2009
Peak Performers August 2007 - August 2008
Target Corporaation-SuperCenter May 2006 - January 2007
Convergys September 2005 - January 2006
TEKsystems May 2005 - July 2005
Dell November 2004 - February 2005
Realty World, John Horton and Associates August 2003 - December 2004
Skills
Human Resources, Project Management, Management, Sales, Leadership, Team Leadership, Customer Service, Training, Sellers, Process Improvement, Marketing, Microsoft Excel, Program Management
Education
The University of Texas at San Antonio 1982 — 1987
BBA, Information Systems/ Accounting
Fidelity Life and Health May 2014 - Present
Le Cordon Bleu College of Culinary Arts, Austin, TX August 2012 - September 2013
Le Cordon Bleu Austin, TX 2012 - 2013
DHS December 2008 - August 2009
Peak Performers August 2007 - August 2008
Target Corporaation-SuperCenter May 2006 - January 2007
Convergys September 2005 - January 2006
TEKsystems May 2005 - July 2005
Dell November 2004 - February 2005
Realty World, John Horton and Associates August 2003 - December 2004
Skills
Human Resources, Project Management, Management, Sales, Leadership, Team Leadership, Customer Service, Training, Sellers, Process Improvement, Marketing, Microsoft Excel, Program Management
Education
The University of Texas at San Antonio 1982 — 1987
BBA, Information Systems/ Accounting
Amy E Ryan's Convergys Experience February 2007 - April 2011
Job Inside Sales Consultant at Signature Hardware
Industry Building Materials
Experience
Signature Hardware July 2014 - Present
Education-at-Work October 2012 - June 2014
Adecco April 2011 - October 2012
Convergys February 2007 - April 2011
Guoxin Lucent Technologies Network Technologies Co., Ltd. 1998 - 1999
AT&T 1986 - 1995
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Onboarding, Talent Management, College Recruiting, Employee Relations, Sourcing, Temporary Staffing, Human Resources, Internet Recruiting, Temporary Placement, Screening, Staffing Services, Contract Recruitment, Performance Management, Job Fairs, Call center start-up, Call Center Management, Client/Hiring Manager..., Salesforce.com, Call Center, Team Building, Hiring, Call Centers, Management, Interviews, Leadership, PeopleSoft, Strategy, Account Management, Networking, Sales, Start-ups, New Hire Orientations, CRM, Customer Satisfaction
Education
Thomas More College 2008 — 2010
Business
Signature Hardware July 2014 - Present
Education-at-Work October 2012 - June 2014
Adecco April 2011 - October 2012
Convergys February 2007 - April 2011
Guoxin Lucent Technologies Network Technologies Co., Ltd. 1998 - 1999
AT&T 1986 - 1995
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Onboarding, Talent Management, College Recruiting, Employee Relations, Sourcing, Temporary Staffing, Human Resources, Internet Recruiting, Temporary Placement, Screening, Staffing Services, Contract Recruitment, Performance Management, Job Fairs, Call center start-up, Call Center Management, Client/Hiring Manager..., Salesforce.com, Call Center, Team Building, Hiring, Call Centers, Management, Interviews, Leadership, PeopleSoft, Strategy, Account Management, Networking, Sales, Start-ups, New Hire Orientations, CRM, Customer Satisfaction
Education
Thomas More College 2008 — 2010
Business
Hernandez Rick's Convergys Experience 2001 - 2003
Job Sr. Safety/HR Consultant at James G Parker Insurance Associates
Industry Insurance
Experience
James G Parker Insurance Associates August 2015 - Present
Food Service Insurance Managers March 2011 - July 2015
The California Mushroom Farm, Inc. March 2006 - March 2011
Sun Pacific 2004 - 2006
Convergys 2001 - 2003
Convergys 1999 - 2001
Skills
Recruiting, Workers Compensation, Employee Relations, Human Resources, Insurance, Employee Benefits, Applicant Tracking..., Employee Training, Workforce Planning, Performance Management, Organizational..., Training, Temporary Placement, HR Policies, Resume Writing, Health Insurance, Onboarding
Education
The University of Texas-Pan American 1999 — 2001
MA, Organizational Communication
The University of Texas-Pan American 1994 — 1999
BA, Organizational Communication
James G Parker Insurance Associates August 2015 - Present
Food Service Insurance Managers March 2011 - July 2015
The California Mushroom Farm, Inc. March 2006 - March 2011
Sun Pacific 2004 - 2006
Convergys 2001 - 2003
Convergys 1999 - 2001
Skills
Recruiting, Workers Compensation, Employee Relations, Human Resources, Insurance, Employee Benefits, Applicant Tracking..., Employee Training, Workforce Planning, Performance Management, Organizational..., Training, Temporary Placement, HR Policies, Resume Writing, Health Insurance, Onboarding
Education
The University of Texas-Pan American 1999 — 2001
MA, Organizational Communication
The University of Texas-Pan American 1994 — 1999
BA, Organizational Communication
Richard Keilbarth's Convergys Experience May 2007 - April 2010
Job Dex Media Advertising Consultant
Industry Marketing and Advertising
Experience
Dex One April 2010 - Present
Convergys May 2007 - April 2010
AOL November 2001 - December 2006
Skills
Inbound Marketing, Lead Generation, Customer Retention, Telemarketing, Cold Calling, Account Management, Call Center, Salesforce.com, Customer Satisfaction, Sales, Outside Sales, Customer Acquisition, B2B, Direct Marketing, Online Advertising, Customer Service, Advertising, Google Adwords, SEM, CRM, Strategic Planning, Coaching
Education
The University of New Mexico 1997 — 1999
Education
Dex One April 2010 - Present
Convergys May 2007 - April 2010
AOL November 2001 - December 2006
Skills
Inbound Marketing, Lead Generation, Customer Retention, Telemarketing, Cold Calling, Account Management, Call Center, Salesforce.com, Customer Satisfaction, Sales, Outside Sales, Customer Acquisition, B2B, Direct Marketing, Online Advertising, Customer Service, Advertising, Google Adwords, SEM, CRM, Strategic Planning, Coaching
Education
The University of New Mexico 1997 — 1999
Education
Johnny Pablo Rendon's Convergys Experience June 2015 - Present
Job Director of Learning Strategy
Industry Management Consulting
Experience
Convergys June 2015 - Present
Convergys March 2013 - Present
Convergys 2003 - 2005
Cox Communications February 1988 - June 1998
Skills
Customer Relations, Customer Service, Performance Management, Operations Management, Customer Satisfaction, Call Center, Call Centers, Customer Experience, Workforce Management, Vendor Management, Strategic Planning, Cross-functional Team..., Coaching, Change Management, Leadership, Management, Sales Operations, CRM, Process Improvement, Sales, BPO, Recruiting, Training, Customer Retention, Business Process..., Outsourcing, Team Management, Account Management, Program Management, Team Building
Education
The University of Texas at Austin 1985 — 1987
Bachelors, Spanish
Convergys June 2015 - Present
Convergys March 2013 - Present
Convergys 2003 - 2005
Cox Communications February 1988 - June 1998
Skills
Customer Relations, Customer Service, Performance Management, Operations Management, Customer Satisfaction, Call Center, Call Centers, Customer Experience, Workforce Management, Vendor Management, Strategic Planning, Cross-functional Team..., Coaching, Change Management, Leadership, Management, Sales Operations, CRM, Process Improvement, Sales, BPO, Recruiting, Training, Customer Retention, Business Process..., Outsourcing, Team Management, Account Management, Program Management, Team Building
Education
The University of Texas at Austin 1985 — 1987
Bachelors, Spanish
Fernando Teran's Convergys Experience 1996 - 2010
Job Experienced Software Engineer
Industry Telecommunications
Experience
Convergys 1996 - 2010
Intervoice March 1996 - July 2008
Skills
VXML, Speech Recognition, Linux, IVR, Testing, Integration, Telecommunications, SIP
Education
The University of Texas at El Paso 1991 — 1995
B.A., Electrical Engineering, Computer Science
Convergys 1996 - 2010
Intervoice March 1996 - July 2008
Skills
VXML, Speech Recognition, Linux, IVR, Testing, Integration, Telecommunications, SIP
Education
The University of Texas at El Paso 1991 — 1995
B.A., Electrical Engineering, Computer Science
Brad Fenton's Convergys Experience October 2007 - November 2009
Job Systems Analyst at Texas Comptroller of Public Accounts
Industry Information Technology and Services
Experience
Convergys October 2007 - November 2009
Skills
Business Analysis, Requirements Analysis, Integration, ERP, Systems Analysis, Business Process, Process Improvement, Business Intelligence, Business Process...
Education
The University of Texas at Austin - Red McCombs School of Business 1982 — 1986
BBA, Finance/Marketing
Convergys October 2007 - November 2009
Skills
Business Analysis, Requirements Analysis, Integration, ERP, Systems Analysis, Business Process, Process Improvement, Business Intelligence, Business Process...
Education
The University of Texas at Austin - Red McCombs School of Business 1982 — 1986
BBA, Finance/Marketing
Dana Barker's Convergys Experience September 2009 - July 2011
Job Manager Contact Centre Operations Manitoba Public Insurance
Industry Insurance
Experience
Manitoba Public Insurance July 2011 - Present
Convergys Customer Management September 2009 - July 2011
Convergys September 2009 - July 2011
Convergys Customer Management April 1997 - September 2007
Skills
BPO, Call Center, Service Delivery, Performance Management, Outsourcing, Workforce Management, Vendor Management, Operations Management, Customer Satisfaction, Process Improvement, Customer Experience, Team Management, Contact Centers, Sla, Change Management
Education
The University of Winnipeg 1986 — 1989
Mathmatics, biology
Manitoba Public Insurance July 2011 - Present
Convergys Customer Management September 2009 - July 2011
Convergys September 2009 - July 2011
Convergys Customer Management April 1997 - September 2007
Skills
BPO, Call Center, Service Delivery, Performance Management, Outsourcing, Workforce Management, Vendor Management, Operations Management, Customer Satisfaction, Process Improvement, Customer Experience, Team Management, Contact Centers, Sla, Change Management
Education
The University of Winnipeg 1986 — 1989
Mathmatics, biology
Louis Mooney MBA's Convergys Experience February 2008 - November 2009
Job Sr. Director Sales & Business Development at ViaSat Inc.
Industry Telecommunications
Experience
ViaSat Inc. September 2015 - Present
Verizon Global Enterprise Solutions August 2013 - Present
Lutron Electronics November 2009 - Present
Convergys February 2008 - November 2009
Nine One One, Inc. November 2004 - February 2008
Cellhire April 1999 - November 2004
AT&T December 1992 - April 1999
Skills
Wireless Communications..., DAS, Satellite Communications, Managed Services, Account Management, Wireless, Software Sales, Telecom Sales, P&L Management, Sales Management, Executive Management, Team Building, B2B, Customer Relations, Strategic Planning, Business Strategy, Market Development, New Business Development, Channel Management, Cloud Computing, Telecommunications, Contract Negotiations, Channel, Key Account Management, Manufacturing, Strategic Partnerships, Territory, Retail, Consultative Selling, Problem Solving, P&L, Expansion, Selling, Purchasing, Online Marketing, Go-to-market Strategy, Start-ups, Forecasting, Operations Management, Business Planning, Marketing Strategy, International Business, Strategy Development, Salesforce.com, Professional Services, Market Planning, Direct Sales, Solution Selling, Computer Security, Unified Communications
Education
The University of Texas at Arlington
Master of Business Administration (MBA)
The University of Texas at Arlington
BBA, Marketing and Operations Management, Summa Cum Laude
ViaSat Inc. September 2015 - Present
Verizon Global Enterprise Solutions August 2013 - Present
Lutron Electronics November 2009 - Present
Convergys February 2008 - November 2009
Nine One One, Inc. November 2004 - February 2008
Cellhire April 1999 - November 2004
AT&T December 1992 - April 1999
Skills
Wireless Communications..., DAS, Satellite Communications, Managed Services, Account Management, Wireless, Software Sales, Telecom Sales, P&L Management, Sales Management, Executive Management, Team Building, B2B, Customer Relations, Strategic Planning, Business Strategy, Market Development, New Business Development, Channel Management, Cloud Computing, Telecommunications, Contract Negotiations, Channel, Key Account Management, Manufacturing, Strategic Partnerships, Territory, Retail, Consultative Selling, Problem Solving, P&L, Expansion, Selling, Purchasing, Online Marketing, Go-to-market Strategy, Start-ups, Forecasting, Operations Management, Business Planning, Marketing Strategy, International Business, Strategy Development, Salesforce.com, Professional Services, Market Planning, Direct Sales, Solution Selling, Computer Security, Unified Communications
Education
The University of Texas at Arlington
Master of Business Administration (MBA)
The University of Texas at Arlington
BBA, Marketing and Operations Management, Summa Cum Laude
Luanne Thorman's Convergys Experience May 1989 - 2009
Job Computer Software Professional
Industry Computer Software
Experience
Convergys May 1989 - 2009
Convergys 1989 - 2009
Convergys 1989 - 1999
Education
Thomas More College 1981 — 1985
BA, Accounting, Computer Science
Oak Hills High School 1978 — 1981
Convergys May 1989 - 2009
Convergys 1989 - 2009
Convergys 1989 - 1999
Education
Thomas More College 1981 — 1985
BA, Accounting, Computer Science
Oak Hills High School 1978 — 1981
Alex Keener's Convergys Experience November 2009 - Present
Job Handson Reports Analyst
Industry Research
Experience
Convergys November 2009 - Present
Convergys July 2007 - November 2009
Service Industry Researrch Systems August 2003 - July 2007
Skills
Windows, Mac OS X, Microsoft Office, Windows 7, Computer Hardware, Troubleshooting, Outlook, Customer Service, XP, Microsoft Excel, HTML, Technical Support, Database Administration, Access, Call Center, SQL, Help Desk Support, Data Analysis, Microsoft Word, PowerPoint, Call Centers, OS X, Software Documentation, System Administration, Windows Vista
Education
Thomas More College 2011 — 2014
Bachelors, Business Administration
Gateway Community & Technical College 2009 — 2010
Computer Support Specialist, Information Technology
Convergys November 2009 - Present
Convergys July 2007 - November 2009
Service Industry Researrch Systems August 2003 - July 2007
Skills
Windows, Mac OS X, Microsoft Office, Windows 7, Computer Hardware, Troubleshooting, Outlook, Customer Service, XP, Microsoft Excel, HTML, Technical Support, Database Administration, Access, Call Center, SQL, Help Desk Support, Data Analysis, Microsoft Word, PowerPoint, Call Centers, OS X, Software Documentation, System Administration, Windows Vista
Education
Thomas More College 2011 — 2014
Bachelors, Business Administration
Gateway Community & Technical College 2009 — 2010
Computer Support Specialist, Information Technology
Hem Prasad Kenderi , PMP,CSSGB,ITIL's Convergys Experience May 2010 - June 2011
Job Program Manager (AT&T) Big Data
Industry Information Technology and Services
Experience
Amdocs September 2014 - Present
Amdocs June 2013 - September 2014
Amdocs June 2011 - June 2013
Convergys May 2010 - June 2011
UTD Radio February 2010 - November 2010
iNautix Technologies June 2006 - July 2009
KVNAIDU&CO June 2003 - May 2006
Skills
PMP, ITIL, Fit/Gap Analysis, IT Service Management, IT Asset Management, Business Analysis, Business Management, Crystal Reports, Cognos, Business Intelligence, Java, PHP, MS Project, MS Office Suite, C++, Optimization, Project Planning, Project Implementation, Project Coordination, Software Project..., Scrum, Requirements Analysis, Requirements Gathering, Incident Management, Team Leadership, Microsoft Office
Education
The University of Texas at Dallas 2009 — 2011
MBA, Finance and Information Systems
Crescent Engineering College 2002 — 2006
BS EE, Crescent Engineering College
Amdocs September 2014 - Present
Amdocs June 2013 - September 2014
Amdocs June 2011 - June 2013
Convergys May 2010 - June 2011
UTD Radio February 2010 - November 2010
iNautix Technologies June 2006 - July 2009
KVNAIDU&CO June 2003 - May 2006
Skills
PMP, ITIL, Fit/Gap Analysis, IT Service Management, IT Asset Management, Business Analysis, Business Management, Crystal Reports, Cognos, Business Intelligence, Java, PHP, MS Project, MS Office Suite, C++, Optimization, Project Planning, Project Implementation, Project Coordination, Software Project..., Scrum, Requirements Analysis, Requirements Gathering, Incident Management, Team Leadership, Microsoft Office
Education
The University of Texas at Dallas 2009 — 2011
MBA, Finance and Information Systems
Crescent Engineering College 2002 — 2006
BS EE, Crescent Engineering College
Vaughn Moore's Convergys Experience September 1997 - August 1999
Job Consultant at Moore Educational Consulting, Inc.
Industry Food & Beverages
Experience
Herman's Finer ConsultantMoore Educational Consulting, Inc.March 2011 - Present
Herman's Soul Food and Catering July 2009 - Present
Cigna Healthcare August 1999 - October 2003
Convergy's September 1997 - August 1999
Skills
Performance Management, Training, Employee Engagement, Talent Management, Employee Relations, Coaching, Recruiting, Organizational..., Employee Training, Training Delivery, Human Resources, Leadership Development
Education
The University of Tennessee at Chattanooga 1982 — 1989
Bachelor of Arts (BA), Economics
Brainerd High 1979 — 1982
High School Diploma, Basic Education
Herman's Finer ConsultantMoore Educational Consulting, Inc.March 2011 - Present
Herman's Soul Food and Catering July 2009 - Present
Cigna Healthcare August 1999 - October 2003
Convergy's September 1997 - August 1999
Skills
Performance Management, Training, Employee Engagement, Talent Management, Employee Relations, Coaching, Recruiting, Organizational..., Employee Training, Training Delivery, Human Resources, Leadership Development
Education
The University of Tennessee at Chattanooga 1982 — 1989
Bachelor of Arts (BA), Economics
Brainerd High 1979 — 1982
High School Diploma, Basic Education
Tamarah Goggans's Convergys Experience May 2012 - September 2013
Job Executive Vice President at Clean Safe & Sound Central dba VacCentral
Industry Construction
Experience
Clean Safe & Sound Central dba Vac-Central September 2014 - Present
Convergys May 2012 - September 2013
Skills
Microsoft Office, Technical Support, Team Building, Customer Service, Training, Call Centers, Troubleshooting, Customer Satisfaction, Customer Support, Process Improvement, Team Leadership, Management, Human Resources, Leadership Development, Public Speaking, Budgets, Teaching, Community Outreach, Fundraising, Leadership, Strategic Planning
Education
The University of Tennessee at Chattanooga 1982 — 1984
Education
Hixson High School
Clean Safe & Sound Central dba Vac-Central September 2014 - Present
Convergys May 2012 - September 2013
Skills
Microsoft Office, Technical Support, Team Building, Customer Service, Training, Call Centers, Troubleshooting, Customer Satisfaction, Customer Support, Process Improvement, Team Leadership, Management, Human Resources, Leadership Development, Public Speaking, Budgets, Teaching, Community Outreach, Fundraising, Leadership, Strategic Planning
Education
The University of Tennessee at Chattanooga 1982 — 1984
Education
Hixson High School
Noe Cruz's Convergys Experience August 2004 - July 2009
Job Observer at Dawson Geophysical
Industry Oil & Energy
Experience
Dawson Geophysical May 2013 - Present
Dawson Geophysical October 2012 - Present
Pixador Inc. February 2007 - Present
Wasabi Japanese Steak House July 2012 - September 2012
Tidelands Geophysical Company May 2012 - July 2012
Convergys August 2004 - July 2009
Musashi June 2003 - July 2004
Skills
Graphic Design, Photography, Web Design, Music, Drawing, Animation, Film Production, Painting, Guitar, Audio Engineering, Customer Service, Microsoft Office, Management, Social Media, Microsoft Word
Education
The University of Texas-Pan American 2009 — 2012
BFA, Graphic Design
South Texas College 2001 — 2005
AA, Music
Dawson Geophysical May 2013 - Present
Dawson Geophysical October 2012 - Present
Pixador Inc. February 2007 - Present
Wasabi Japanese Steak House July 2012 - September 2012
Tidelands Geophysical Company May 2012 - July 2012
Convergys August 2004 - July 2009
Musashi June 2003 - July 2004
Skills
Graphic Design, Photography, Web Design, Music, Drawing, Animation, Film Production, Painting, Guitar, Audio Engineering, Customer Service, Microsoft Office, Management, Social Media, Microsoft Word
Education
The University of Texas-Pan American 2009 — 2012
BFA, Graphic Design
South Texas College 2001 — 2005
AA, Music
Stoner Chavira's Convergys Experience August 2011 - April 2012
Job iOS Technical Advisor at Apple
Industry Consumer Services
Experience
Apple August 2012 - Present
Convergys August 2011 - April 2012
Hostgator.com March 2011 - June 2011
Skills
Customer Service, Technical Support, Wordpress, Blogging, Content Management, Social Networking, CMS, Facebook, Social Media
Education
The University of Texas-Pan American 2005 — 2010
BA, English
Apple August 2012 - Present
Convergys August 2011 - April 2012
Hostgator.com March 2011 - June 2011
Skills
Customer Service, Technical Support, Wordpress, Blogging, Content Management, Social Networking, CMS, Facebook, Social Media
Education
The University of Texas-Pan American 2005 — 2010
BA, English
Luis Sauceda's Convergys Experience January 2011 - Present
Job Customer Account Executive at Convergys
Industry Mechanical or Industrial Engineering
Experience
Convergys January 2011 - Present
Univeristy of Texas at San Antonio July 2009 - November 2009
Education
The University of Texas at San Antonio 2004 — 2010
B.S., Mechanical Engineer
Convergys January 2011 - Present
Univeristy of Texas at San Antonio July 2009 - November 2009
Education
The University of Texas at San Antonio 2004 — 2010
B.S., Mechanical Engineer
Cathy Neville's Convergys Experience
Job Corporate Lease Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys
Skills
Customer Service, Sales, Team Building, Process Improvement, Selling, Property Management, Strategic Planning
Education
Thomas More College 1991 — 1999
Bachelor of Business Administration (BBA), Liberal Arts and Sciences/Liberal Studies
Convergys
Skills
Customer Service, Sales, Team Building, Process Improvement, Selling, Property Management, Strategic Planning
Education
Thomas More College 1991 — 1999
Bachelor of Business Administration (BBA), Liberal Arts and Sciences/Liberal Studies
Matthew Ridge's Convergys Experience August 2012 - Present
Job Customer Service & Problem Resolutions Rep II at Convergys
Industry Information Services
Experience
Convergys August 2012 - Present
Skills
Salesforce.com
Education
The University of Tennessee at Chattanooga 2004 — 2009
Business Administration
Soddy Daisy High School 2000 — 2004
Convergys August 2012 - Present
Skills
Salesforce.com
Education
The University of Tennessee at Chattanooga 2004 — 2009
Business Administration
Soddy Daisy High School 2000 — 2004
Danny Feng's Convergys Experience May 2004 - May 2012
Job Senior Software Engineer at SailPoint
Industry Computer Software
Experience
SailPoint April 2013 - Present
NetCracker May 2012 - April 2013
convergys May 2004 - May 2012
whisperwire January 2001 - May 2004
Skills
Java, JSP, JSF, Web Application Design, Spring, Hibernate, Oracle, SQL, Weblogic, AJAX, Software Development, Agile Methodologies, Unix, Java Enterprise Edition
Education
The University of Texas at Austin 1998 — 2000
Bachelor of Science (BS), Computer Science, Highest Honor
SailPoint April 2013 - Present
NetCracker May 2012 - April 2013
convergys May 2004 - May 2012
whisperwire January 2001 - May 2004
Skills
Java, JSP, JSF, Web Application Design, Spring, Hibernate, Oracle, SQL, Weblogic, AJAX, Software Development, Agile Methodologies, Unix, Java Enterprise Edition
Education
The University of Texas at Austin 1998 — 2000
Bachelor of Science (BS), Computer Science, Highest Honor
Hugo Tolosa's Convergys Experience May 2011 - August 2011
Job Cook, Line Prep at Pizza Hut
Industry Restaurants
Experience
Pizza Hut November 2012 - Present
Convergys May 2011 - August 2011
Skills
Computers, Desktop Computers, Cooking, Photoshop, Typing, Microsoft Office
Education
The University of Texas-Pan American 2011 — 2015
Los Fresnos High School 2006 — 2010
Pizza Hut November 2012 - Present
Convergys May 2011 - August 2011
Skills
Computers, Desktop Computers, Cooking, Photoshop, Typing, Microsoft Office
Education
The University of Texas-Pan American 2011 — 2015
Los Fresnos High School 2006 — 2010
Susan Parker Goins's Convergys Experience Reservation Agent - Virgin AtlanticArise Virtual Solutions Inc.2006 - 2007
Job Customer Service Professional at Convergys
Industry Airlines/Aviation
Experience
Convergys Reservation Agent - Virgin AtlanticArise Virtual Solutions Inc.2006 - 2007
A-AAA Key Mini Storage 2003 - 2004
Southwest Airlines 1997 - 2002
Skills
Customer Service, Customer Satisfaction, Airline Reservations, Retail, Property Management, Problem Solving, Inventory Management, Sales, Quality Assurance, Call Centers, Selling, Training, Operations Management, Customer Retention, Customer Experience, Team Building, Outlook, Hiring, Management, Data Entry, CRM, Team Leadership, Leadership, Time Management
Education
The University of Texas at Arlington 1976 — 1977
Winston Churchill High School 1973 — 1976
Convergys Reservation Agent - Virgin AtlanticArise Virtual Solutions Inc.2006 - 2007
A-AAA Key Mini Storage 2003 - 2004
Southwest Airlines 1997 - 2002
Skills
Customer Service, Customer Satisfaction, Airline Reservations, Retail, Property Management, Problem Solving, Inventory Management, Sales, Quality Assurance, Call Centers, Selling, Training, Operations Management, Customer Retention, Customer Experience, Team Building, Outlook, Hiring, Management, Data Entry, CRM, Team Leadership, Leadership, Time Management
Education
The University of Texas at Arlington 1976 — 1977
Winston Churchill High School 1973 — 1976
Alison Fibiger's Convergys Experience July 2008 - September 2011
Job Deduction Analyst at Central Garden and Pet
Industry Consumer Goods
Experience
CENTRAL GARDEN & PET October 2012 - Present
Multi Service September 2011 - January 2012
Convergys July 2008 - September 2011
Sprint 2005 - 2006
Skills
Accounts Receivable, Credit, Account Reconciliation, Accounts Payable, General Ledger, Invoicing, Accounting, Bank Reconciliation, Sarbanes-Oxley Act, Forecasting, SAP, Financial Analysis, QuickBooks, Payroll, Cash, Financial Statements, Auditing, Variance Analysis, Revenue Recognition, Journal Entries
Education
Thomas Edison State College 2012 — 2013
Bachelor of Business Administration (BBA), Accounting and Finance
CENTRAL GARDEN & PET October 2012 - Present
Multi Service September 2011 - January 2012
Convergys July 2008 - September 2011
Sprint 2005 - 2006
Skills
Accounts Receivable, Credit, Account Reconciliation, Accounts Payable, General Ledger, Invoicing, Accounting, Bank Reconciliation, Sarbanes-Oxley Act, Forecasting, SAP, Financial Analysis, QuickBooks, Payroll, Cash, Financial Statements, Auditing, Variance Analysis, Revenue Recognition, Journal Entries
Education
Thomas Edison State College 2012 — 2013
Bachelor of Business Administration (BBA), Accounting and Finance
Chris Segovia's Convergys Experience September 2015 - Present
Job Market Research Interviewer
Industry
Experience
Convergys September 2015 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Event Planning, Training
Education
Thomas More College 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General
Convergys September 2015 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Event Planning, Training
Education
Thomas More College 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General
Danielle Murrell's Convergys Experience April 2012 - Present
Job Student at The University of Tennessee at Chattanooga
Industry Consumer Services
Experience
Convergys April 2012 - Present
Education
The University of Tennessee at Chattanooga 2007 — 2014
Convergys April 2012 - Present
Education
The University of Tennessee at Chattanooga 2007 — 2014
Aaron Winkler's Convergys Experience August 2006 - October 2010
Job Business Development Specialist DOCUmation
Industry Business Supplies and Equipment
Experience
DOCUmation February 2015 - Present
IBC Bank October 2010 - October 2014
Convergys August 2006 - October 2010
Skills
Sales, Human Resources, Business Development, Employee Benefits, Customer Service, Sales Management, New Business Development, Customer Satisfaction, B2B, Sales Process, Retail Banking, Call Centers, Quality Assurance, Conflict Resolution
Education
The University of Texas-Pan American 1998 — 1999
Mathematics
DOCUmation February 2015 - Present
IBC Bank October 2010 - October 2014
Convergys August 2006 - October 2010
Skills
Sales, Human Resources, Business Development, Employee Benefits, Customer Service, Sales Management, New Business Development, Customer Satisfaction, B2B, Sales Process, Retail Banking, Call Centers, Quality Assurance, Conflict Resolution
Education
The University of Texas-Pan American 1998 — 1999
Mathematics
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT