Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Patricia Awosiyan Patricia Awosiyan's Convergys Experience June 2008 - October 2009
Job The Social Media Team is responsible for the overall real time public interaction across various social media channels.
Industry Banking
Experience
Ford Motor Company November 2013 - Present
Chase/Wingspan Portfolio Advisors October 2011 - June 2013
Convergys June 2008 - October 2009
2-1-1 Brevard Inc July 2006 - June 2008
Skills
Customer Service, Research, Access, Strategic Planning, Risk Management, Project Management, Microsoft Office, Databases, Leadership, Team Building, Mortgage Lending, Public Relations, Microsoft Excel, Social Media, Media Relations, Blogging, Twitter, Forum Postings, Facebook, Social Networking, Networking, Crisis Intervention, Public Speaking, Fundraising, Nonprofits, Non-profit Volunteering, Cultural Diversity
Education
Tusculum College 2002 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Ford Motor Company November 2013 - Present
Chase/Wingspan Portfolio Advisors October 2011 - June 2013
Convergys June 2008 - October 2009
2-1-1 Brevard Inc July 2006 - June 2008
Skills
Customer Service, Research, Access, Strategic Planning, Risk Management, Project Management, Microsoft Office, Databases, Leadership, Team Building, Mortgage Lending, Public Relations, Microsoft Excel, Social Media, Media Relations, Blogging, Twitter, Forum Postings, Facebook, Social Networking, Networking, Crisis Intervention, Public Speaking, Fundraising, Nonprofits, Non-profit Volunteering, Cultural Diversity
Education
Tusculum College 2002 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Eric Yost Eric Yost's Convergys Experience February 2015 - Present
Job Sales Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2015 - Present
Meridian Technologies October 2011 - January 2015
Beeline November 2008 - July 2011
Rezult IT Sourcing Solutions January 2007 - November 2008
Meridian Technologies 2003 - 2007
The Matlen Silver Group, Inc 2001 - 2003
Aerotek 1995 - 2001
Skills
Talent Management, Leadership, Vendor Management, Team Building, Program Management, Outsourcing, SaaS, Management, Consulting, Process Improvement, Leadership Development, Customer Engagement, Call Centers, BPO, Coaching, Relationship Management, Account Management, Strategic Consulting, Sales, Professional Services
Education
Troy University
Convergys February 2015 - Present
Meridian Technologies October 2011 - January 2015
Beeline November 2008 - July 2011
Rezult IT Sourcing Solutions January 2007 - November 2008
Meridian Technologies 2003 - 2007
The Matlen Silver Group, Inc 2001 - 2003
Aerotek 1995 - 2001
Skills
Talent Management, Leadership, Vendor Management, Team Building, Program Management, Outsourcing, SaaS, Management, Consulting, Process Improvement, Leadership Development, Customer Engagement, Call Centers, BPO, Coaching, Relationship Management, Account Management, Strategic Consulting, Sales, Professional Services
Education
Troy University
Herman-Jan (HJ) Smith's Convergys Experience August 2008 - May 2011
Job Director Business Development at Comcast
Industry Telecommunications
Experience
Comcast June 2011 - Present
Convergys August 2008 - May 2011
Turk Telekom 2007 - June 2008
Excelacom Inc. October 2004 - April 2005
Convergys Corporation August 2000 - September 2004
CGI (formerly AMS) April 1995 - August 2000
Information Resources Inc. March 1993 - March 1995
Skills
Telecommunications, Program Management, Project Management, Professional Services, Software Implementation, International Project..., Business Process, Business Analysis, Dutch, Portfolio Management, Integration, Telecommunications..., Business Intelligence, CRM, IT Management, IT Strategy, Management, Management Consulting, PMP, Process Improvement, Product Management, Requirements Analysis
Education
Thunderbird School of Global Management 1992 — 1994
MBA
Thunderbird School of Global Management 1992 — 1994
MBA
European University 1989 — 1992
Bachelor of Business Administration (BBA)
University of Groningen 1986 — 1989
Baarnsch Lyceum 1983 — 1986
VWO
Hillcrest Secondary School 1980 — 1983
Comcast June 2011 - Present
Convergys August 2008 - May 2011
Turk Telekom 2007 - June 2008
Excelacom Inc. October 2004 - April 2005
Convergys Corporation August 2000 - September 2004
CGI (formerly AMS) April 1995 - August 2000
Information Resources Inc. March 1993 - March 1995
Skills
Telecommunications, Program Management, Project Management, Professional Services, Software Implementation, International Project..., Business Process, Business Analysis, Dutch, Portfolio Management, Integration, Telecommunications..., Business Intelligence, CRM, IT Management, IT Strategy, Management, Management Consulting, PMP, Process Improvement, Product Management, Requirements Analysis
Education
Thunderbird School of Global Management 1992 — 1994
MBA
Thunderbird School of Global Management 1992 — 1994
MBA
European University 1989 — 1992
Bachelor of Business Administration (BBA)
University of Groningen 1986 — 1989
Baarnsch Lyceum 1983 — 1986
VWO
Hillcrest Secondary School 1980 — 1983
Jayme Wells Jayme Wells's Convergys Experience March 2008 - September 2008
Job Health System Specialist
Industry Hospital & Health Care
Experience
United States Department of Defense November 2012 - Present
DP Technology Services, Inc. October 2010 - April 2012
TMI Management Systems, Inc. December 2009 - October 2010
Strategic Resources, Inc. (SRI) July 2009 - December 2009
Convergys March 2008 - September 2008
Albertsons August 2003 - February 2008
Coldwell Banker Wardley December 2006 - September 2007
Gordon's Jewelers September 2006 - December 2006
Nevada State Bank October 2005 - September 2006
Victoria's Secret September 2005 - December 2005
Skills
Access, PowerPoint, Microsoft Excel, Marketing, Selling, Filing, Windows, Customer Service, Microsoft Office, Cash Register, Time Management, Training, Sales, Administrative..., Employee Benefits, Microsoft Word, Outlook, Data Entry, Teamwork, Leadership, Team Building, Military, Medical Records, Windows 7, English, Social Skills, Client Counseling, Medical Terminology, Telephone Skills, Caseload Management, Public Speaking, Social Media, Analysis
Education
Trident University International 2014 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
Green Valley 2001 — 2005
Dipolma, High School
United States Department of Defense November 2012 - Present
DP Technology Services, Inc. October 2010 - April 2012
TMI Management Systems, Inc. December 2009 - October 2010
Strategic Resources, Inc. (SRI) July 2009 - December 2009
Convergys March 2008 - September 2008
Albertsons August 2003 - February 2008
Coldwell Banker Wardley December 2006 - September 2007
Gordon's Jewelers September 2006 - December 2006
Nevada State Bank October 2005 - September 2006
Victoria's Secret September 2005 - December 2005
Skills
Access, PowerPoint, Microsoft Excel, Marketing, Selling, Filing, Windows, Customer Service, Microsoft Office, Cash Register, Time Management, Training, Sales, Administrative..., Employee Benefits, Microsoft Word, Outlook, Data Entry, Teamwork, Leadership, Team Building, Military, Medical Records, Windows 7, English, Social Skills, Client Counseling, Medical Terminology, Telephone Skills, Caseload Management, Public Speaking, Social Media, Analysis
Education
Trident University International 2014 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
Green Valley 2001 — 2005
Dipolma, High School
Jason Land Jason Land's Convergys Experience August 2006 - June 2007
Job NACE Cathodic Protection Technologist
Industry Oil & Energy
Experience
DNV GL September 2007 - Present
Convergys August 2006 - June 2007
Prairie Hydraulic Equipment Ltd. September 2005 - April 2006
Skills
Corrosion, Pipelines, Cathodic Protection, ECDA, Rectifier, Problem Solving, Off Road Driving, H2S Alive, First Aid, Ground Disturbance, Tower Climbing, AC Mitigation, Interference Mitigation, Pipeline Integrity, NDT, FPSO, Commissioning, NACE, Engineering, Piping, Project Management
Education
Thompson Rivers University 2000 — 2005
BSc, Physics Co-op, Mathematics
DNV GL September 2007 - Present
Convergys August 2006 - June 2007
Prairie Hydraulic Equipment Ltd. September 2005 - April 2006
Skills
Corrosion, Pipelines, Cathodic Protection, ECDA, Rectifier, Problem Solving, Off Road Driving, H2S Alive, First Aid, Ground Disturbance, Tower Climbing, AC Mitigation, Interference Mitigation, Pipeline Integrity, NDT, FPSO, Commissioning, NACE, Engineering, Piping, Project Management
Education
Thompson Rivers University 2000 — 2005
BSc, Physics Co-op, Mathematics
Laura Ospina's Convergys Experience June 2013 - March 2014
Job Blogger, Fashion Editor and Art Director
Industry Design
Experience
First Class English March 2014 - Present
Sweetestsally.tumblr.com February 2012 - Present
Mo2re Photography January 2012 - Present
A&G Eventos y Producciones May 2011 - July 2014
Convergys June 2013 - March 2014
Interamerican Lenguages February 2012 - November 2012
RV turismo June 2011 - August 2011
Skills
Public Relations, Publicity, Publicist, Image, Photography, Photoshop, Fashion Blogging, Fashion Photography, Copywriting, Copy Editing, Image Editing, Color Management, Illustrator, Fashion Shows, Fashion Writing, Advertising, Music Publishing, Publishing, Editorial, Editorial Photography, Magazines, Online Articles, Articles, Blogger, Social Media, Social Media Blogging, Writing, Drawing, Music History, Magazine Articles, Fully bilingual English
Education
Universidad Central (CO) 2010 — 2015
Bachelor's Degree, Advertising
Escuela de diseño de moda Arturo Tejada Cano 2008 — 2010
Diseño de moda
First Class English March 2014 - Present
Sweetestsally.tumblr.com February 2012 - Present
Mo2re Photography January 2012 - Present
A&G Eventos y Producciones May 2011 - July 2014
Convergys June 2013 - March 2014
Interamerican Lenguages February 2012 - November 2012
RV turismo June 2011 - August 2011
Skills
Public Relations, Publicity, Publicist, Image, Photography, Photoshop, Fashion Blogging, Fashion Photography, Copywriting, Copy Editing, Image Editing, Color Management, Illustrator, Fashion Shows, Fashion Writing, Advertising, Music Publishing, Publishing, Editorial, Editorial Photography, Magazines, Online Articles, Articles, Blogger, Social Media, Social Media Blogging, Writing, Drawing, Music History, Magazine Articles, Fully bilingual English
Education
Universidad Central (CO) 2010 — 2015
Bachelor's Degree, Advertising
Escuela de diseño de moda Arturo Tejada Cano 2008 — 2010
Diseño de moda
Gary Calnan, CFA Gary Calnan, CFA's Convergys Experience 2008 - 2010
Job Purposeful Innovator + Process Optimizer + Creative Catalyst + Unconventional Troubleshooter
Industry Information Technology and Services
Experience
IQNavigator December 2013 - Present
Dunn Warren Investment Advisor LLC 2011 - 2013
Convergys 2008 - 2010
Convergys 2006 - 2008
NightRiders, Inc 2001 - 2005
Skills
Financial Modeling, Financial Analysis, Portfolio Management, Investments, Analytics, Forecasting, Business Development, Strategic Financial..., Corporate Finance, Equities, Business Analysis, Data Analysis, Finance, Economics, Investment Strategies, Financial Reporting, Accounting, Start-ups, Wealth Management, Risk Management, Private Equity, Entrepreneurship, Singing, Asset Managment, Business Strategy, Series 65, Valuation, Microsoft Excel, Analysis, Process Improvement, Management Consulting, Leadership, Management, Strategy
Education
CFA Institute
CFA Charterholder
University of Colorado at Boulder 1999 — 2001
BA, Economics, Business
United States Air Force Academy 1996 — 1998
Astronautical Engineering
The Lawrenceville School 1993 — 1996
IQNavigator December 2013 - Present
Dunn Warren Investment Advisor LLC 2011 - 2013
Convergys 2008 - 2010
Convergys 2006 - 2008
NightRiders, Inc 2001 - 2005
Skills
Financial Modeling, Financial Analysis, Portfolio Management, Investments, Analytics, Forecasting, Business Development, Strategic Financial..., Corporate Finance, Equities, Business Analysis, Data Analysis, Finance, Economics, Investment Strategies, Financial Reporting, Accounting, Start-ups, Wealth Management, Risk Management, Private Equity, Entrepreneurship, Singing, Asset Managment, Business Strategy, Series 65, Valuation, Microsoft Excel, Analysis, Process Improvement, Management Consulting, Leadership, Management, Strategy
Education
CFA Institute
CFA Charterholder
University of Colorado at Boulder 1999 — 2001
BA, Economics, Business
United States Air Force Academy 1996 — 1998
Astronautical Engineering
The Lawrenceville School 1993 — 1996
Cirretha Hall Cirretha Hall's Convergys Experience November 2013 - Present
Job
Industry Retail
Experience
Convergys November 2013 - Present
Bath & Body Works, Inc October 2010 - February 2014
Suny, University September 2006 - May 2010
Bath & Body Works, Inc October 2008 - January 2010
Skills
Microsoft Office, Hospitality, Teamwork, Listener, Thinking Outside The Box, Pay Close Attention to..., Customer Service, Mathematics, Databases, Sales, Teaching, Critical Thinking
Education
SUNY, University At Albany 2006 — 2010
Bachelor's Degree, Mathematical Statistics and Probability
State University of New York at Albany 2006 — 2010
Bachelor of Mathematics, Mathematics
Convergys November 2013 - Present
Bath & Body Works, Inc October 2010 - February 2014
Suny, University September 2006 - May 2010
Bath & Body Works, Inc October 2008 - January 2010
Skills
Microsoft Office, Hospitality, Teamwork, Listener, Thinking Outside The Box, Pay Close Attention to..., Customer Service, Mathematics, Databases, Sales, Teaching, Critical Thinking
Education
SUNY, University At Albany 2006 — 2010
Bachelor's Degree, Mathematical Statistics and Probability
State University of New York at Albany 2006 — 2010
Bachelor of Mathematics, Mathematics
Jordan Hasselmann Jordan Hasselmann's Convergys Experience January 2008 - June 2011
Job Senior Proposal Coordinator at Golder Associates
Industry Environmental Services
Experience
Golder Associates December 2012 - Present
Voluntary Career Break - Travelling the Americas June 2011 - July 2012
Convergys January 2008 - June 2011
Convergys 2000 - 2008
AT&T Canada January 1997 - January 2000
Skills
Performance Management, BPO, Outsourcing, Call Center, Service Delivery, Training Delivery, Organizational..., Instructional Design, Proposal Writing, Solution Development, Project Management, Team Management, Team Building, Business Development, Business Analysis, Employee Training, Human Resources, Management, Talent Management, Training, Business Process..., Change Management, Employee Engagement, Quality Assurance, Operations Management, Analysis, Leadership, Team Leadership, CRM, Vendor Management, Program Management, Strategy, Sales, Continuous Improvement, Project Planning, Process Improvement, Contact Centers, Customer Satisfaction, Customer Experience, Cross-functional Team..., Networking, Software Documentation, Consulting, Teamwork, Account Management, Strategic Planning, Coaching
Education
Université Laval 1990 — 1991
Français, Langue Seconde
University of Manitoba
Faculty of Arts
Golder Associates December 2012 - Present
Voluntary Career Break - Travelling the Americas June 2011 - July 2012
Convergys January 2008 - June 2011
Convergys 2000 - 2008
AT&T Canada January 1997 - January 2000
Skills
Performance Management, BPO, Outsourcing, Call Center, Service Delivery, Training Delivery, Organizational..., Instructional Design, Proposal Writing, Solution Development, Project Management, Team Management, Team Building, Business Development, Business Analysis, Employee Training, Human Resources, Management, Talent Management, Training, Business Process..., Change Management, Employee Engagement, Quality Assurance, Operations Management, Analysis, Leadership, Team Leadership, CRM, Vendor Management, Program Management, Strategy, Sales, Continuous Improvement, Project Planning, Process Improvement, Contact Centers, Customer Satisfaction, Customer Experience, Cross-functional Team..., Networking, Software Documentation, Consulting, Teamwork, Account Management, Strategic Planning, Coaching
Education
Université Laval 1990 — 1991
Français, Langue Seconde
University of Manitoba
Faculty of Arts
Sara Pilling-Kellogg's Convergys Experience June 2013 - February 2014
Job Membership Sales/Facility Leasing at HQ Greensboro
Industry Government Administration
Experience
HQ Greensboro May 2015 - Present
City of Greensboro December 2014 - Present
The University of North Carolina at Greensboro (UNCG) August 2014 - May 2015
Lowe's Companies, Inc. April 2014 - September 2014
Convergys June 2013 - February 2014
"Big, Allied and Dangerous" Research Project through the University at Albany September 2012 - April 2013
Senator Schumer's Albany Regional Office August 2011 - December 2011
Frost Valley YMCA June 2008 - August 2010
The Language Workshop for Children March 2007 - June 2009
Skills
Qualitative Research, Quantitative Research, Coding Experience, Political Science, Writing, Analysis, Policy Analysis, Political Violence, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Internet Resources, Social Media, Volunteering, Travel, Written & Oral..., PowerPoint, Communication Skills, Nonprofits, Editing, Data Analysis, Research, Event Planning, Public Speaking
Education
University of North Carolina at Greensboro 2014 — 2016
Master's Degree, Masters of Public Affairs - Local Government Management
International Scholar Laureate Program 2013 — 2013
International Relations and Diplomacy
State University of New York at Albany 2010 — 2012
Bachelor's degree, Political Science and Government, English Literature
University College London, U. of London 2012 — 2012
Bachelor's degree (in progress), Political Science and Government, English Literature
HQ Greensboro May 2015 - Present
City of Greensboro December 2014 - Present
The University of North Carolina at Greensboro (UNCG) August 2014 - May 2015
Lowe's Companies, Inc. April 2014 - September 2014
Convergys June 2013 - February 2014
"Big, Allied and Dangerous" Research Project through the University at Albany September 2012 - April 2013
Senator Schumer's Albany Regional Office August 2011 - December 2011
Frost Valley YMCA June 2008 - August 2010
The Language Workshop for Children March 2007 - June 2009
Skills
Qualitative Research, Quantitative Research, Coding Experience, Political Science, Writing, Analysis, Policy Analysis, Political Violence, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Internet Resources, Social Media, Volunteering, Travel, Written & Oral..., PowerPoint, Communication Skills, Nonprofits, Editing, Data Analysis, Research, Event Planning, Public Speaking
Education
University of North Carolina at Greensboro 2014 — 2016
Master's Degree, Masters of Public Affairs - Local Government Management
International Scholar Laureate Program 2013 — 2013
International Relations and Diplomacy
State University of New York at Albany 2010 — 2012
Bachelor's degree, Political Science and Government, English Literature
University College London, U. of London 2012 — 2012
Bachelor's degree (in progress), Political Science and Government, English Literature
Toni Jones's Convergys Experience February 2011 - Present
Job Cashier at Sam's Club
Industry Outsourcing/Offshoring
Experience
Convergys February 2011 - Present
Sam's Club October 2013 - Present
Amazon.com October 2012 - April 2013
Fifth Third Bank April 2002 - February 2009
Education
Thomas More College
Bachelor's degree, Banking
Lloyd High School
Convergys February 2011 - Present
Sam's Club October 2013 - Present
Amazon.com October 2012 - April 2013
Fifth Third Bank April 2002 - February 2009
Education
Thomas More College
Bachelor's degree, Banking
Lloyd High School
Jorge Alberto Camargo Vargas's Convergys Experience September 2014 - May 2015
Job Comunicador Social y Periodista
Industry Writing and Editing
Experience
Convergys September 2014 - May 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Public Speaking, Editing, Social Media, Creative Writing, Photography, Web Design, Graphic Design, Radio, Adobe Creative Suite, Social Media Marketing, Español, Oratoria, Inglés, Redes sociales, Edición, Fotografía, Mercadotecnia en medios..., Microsoft Excel, Planificación..., Radiocomunicación
Education
Universidad Jorge Tadeo Lozano 2011 — 2013
Comunicador Social - Periodista, Comunicación, general
Universidad del Rosario 2005 — 2011
Periodismo
COLEGIO LICEO DE CERVANTES EL RETIRO 1989 — 2000
Bachiller
Liceo de Cervantes El Retiro 1989 — 2000
Bachelor's degree
Convergys September 2014 - May 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Public Speaking, Editing, Social Media, Creative Writing, Photography, Web Design, Graphic Design, Radio, Adobe Creative Suite, Social Media Marketing, Español, Oratoria, Inglés, Redes sociales, Edición, Fotografía, Mercadotecnia en medios..., Microsoft Excel, Planificación..., Radiocomunicación
Education
Universidad Jorge Tadeo Lozano 2011 — 2013
Comunicador Social - Periodista, Comunicación, general
Universidad del Rosario 2005 — 2011
Periodismo
COLEGIO LICEO DE CERVANTES EL RETIRO 1989 — 2000
Bachiller
Liceo de Cervantes El Retiro 1989 — 2000
Bachelor's degree
Clark Handy's Convergys Experience December 2006 - December 2010
Job
Industry Higher Education
Experience
Challenger, Gray & Christmas, Inc. November 2014 - Present
University of Phoenix October 2013 - November 2014
University of Phoenix October 2011 - October 2013
Convergys December 2006 - December 2010
Teleflex Incorporated April 2003 - December 2006
Wyeth Pharmaceuticals December 2000 - April 2003
Wyeth Pharmaceuticals November 1998 - November 2000
Skills
Leadership Development, Performance Management, Strategic Planning, Organizational..., Succession Planning, Global Talent..., Recruiting, Team Building, Human Resources, Talent Management, Leadership, Strategy, Workforce Planning, Outsourcing, Public Speaking, Executive Search, Project Planning, Team Leadership, Management Consulting, Talent Acquisition, Change Management, Employee Relations, Management, Mergers & Acquisitions, Business Development, Executive Coaching, Executive Management, Project Management, Coaching, Employee Engagement, Organizational..., Nonprofits, Staff Development, Training, Employee Training, Career Counseling, Program Management, P&L Management, Consulting, Policy, Process Improvement, Organizational Design, Personnel Management, Workshop Facilitation, Resume Writing
Education
United States Naval Academy
B.S., International Security Affairs
Challenger, Gray & Christmas, Inc. November 2014 - Present
University of Phoenix October 2013 - November 2014
University of Phoenix October 2011 - October 2013
Convergys December 2006 - December 2010
Teleflex Incorporated April 2003 - December 2006
Wyeth Pharmaceuticals December 2000 - April 2003
Wyeth Pharmaceuticals November 1998 - November 2000
Skills
Leadership Development, Performance Management, Strategic Planning, Organizational..., Succession Planning, Global Talent..., Recruiting, Team Building, Human Resources, Talent Management, Leadership, Strategy, Workforce Planning, Outsourcing, Public Speaking, Executive Search, Project Planning, Team Leadership, Management Consulting, Talent Acquisition, Change Management, Employee Relations, Management, Mergers & Acquisitions, Business Development, Executive Coaching, Executive Management, Project Management, Coaching, Employee Engagement, Organizational..., Nonprofits, Staff Development, Training, Employee Training, Career Counseling, Program Management, P&L Management, Consulting, Policy, Process Improvement, Organizational Design, Personnel Management, Workshop Facilitation, Resume Writing
Education
United States Naval Academy
B.S., International Security Affairs
Andrew Haydin's Convergys Experience January 2012 - July 2013
Job Owner of Sonshine Innovations Inc.
Industry Motion Pictures and Film
Experience
Reinders Inc. December 2013 - Present
Valley Christian School August 2011 - Present
Sonshine Innovations Inc. May 2011 - Present
Pitney Bowes July 2013 - December 2013
Convergys January 2012 - July 2013
Lutheran Social Services of WI & Upper MI January 2010 - June 2011
BizGlimpz.com August 2009 - February 2010
Oneida Gospel Church May 2001 - November 2009
Professional Education Service Group January 2006 - June 2009
Grand Ledge Public Schools April 2003 - January 2006
Skills
Training, Event Management, Social Media, Customer Service, Teaching, Leadership Development, Team Building, Youth Mentoring, Mac, Leadership, Microsoft Office, Recruiting, Event Planning, Public Speaking, Public Relations, Sales, Coaching, Video Editing, Management, Nonprofits, Social Media Marketing, Time Management
Education
Trinity International University 1994 — 1996
Communication
University of Wisconsin-Oshkosh 1991 — 1994
Communication
University of Wisconsin-Washington County 1989 — 1991
General Education
Reinders Inc. December 2013 - Present
Valley Christian School August 2011 - Present
Sonshine Innovations Inc. May 2011 - Present
Pitney Bowes July 2013 - December 2013
Convergys January 2012 - July 2013
Lutheran Social Services of WI & Upper MI January 2010 - June 2011
BizGlimpz.com August 2009 - February 2010
Oneida Gospel Church May 2001 - November 2009
Professional Education Service Group January 2006 - June 2009
Grand Ledge Public Schools April 2003 - January 2006
Skills
Training, Event Management, Social Media, Customer Service, Teaching, Leadership Development, Team Building, Youth Mentoring, Mac, Leadership, Microsoft Office, Recruiting, Event Planning, Public Speaking, Public Relations, Sales, Coaching, Video Editing, Management, Nonprofits, Social Media Marketing, Time Management
Education
Trinity International University 1994 — 1996
Communication
University of Wisconsin-Oshkosh 1991 — 1994
Communication
University of Wisconsin-Washington County 1989 — 1991
General Education
Mylaysia Donald Mylaysia Donald's Convergys Experience November 2013 - August 2014
Job Office Manager/Administrative Assistance
Industry Executive Office
Experience
Brookshire Grocery Company July 2012 - Present
Convergys November 2013 - August 2014
Supermedia Sales, Inc September 2011 - February 2012
Horseshoe Casino June 2011 - September 2011
Nate’s Restoration Systems – Office March 2007 - August 2009
Skills
Payroll, Customer Service, Event Planning, Microsoft Office, Nonprofits, PowerPoint, Strategic Planning, Social Media, Event Management, Microsoft Word, Social Networking, Time Management, Team Building, Microsoft Excel, Account Management, Public Relations, Public Speaking, Sales, Marketing, Training, Leadership Development, Invoicing, Social Media Marketing, Facebook, Customer Satisfaction, Inventory Management, Administrative..., Fundraising, Fax, Office Management, Access, Adobe Creative Suite, Data Entry, Advertising, Analysis, Teamwork, Leadership, Team Leadership, Outlook, Recruiting, Coaching
Education
Texas A&M University-Commerce 2013 — 2014
Education Certification
University of Texas at Tyler 2010 — 2011
Bachelor of Business Administration, Management
Tyler Junior College 2007 — 2010
Associate of Arts, Business Administration
Brookshire Grocery Company July 2012 - Present
Convergys November 2013 - August 2014
Supermedia Sales, Inc September 2011 - February 2012
Horseshoe Casino June 2011 - September 2011
Nate’s Restoration Systems – Office March 2007 - August 2009
Skills
Payroll, Customer Service, Event Planning, Microsoft Office, Nonprofits, PowerPoint, Strategic Planning, Social Media, Event Management, Microsoft Word, Social Networking, Time Management, Team Building, Microsoft Excel, Account Management, Public Relations, Public Speaking, Sales, Marketing, Training, Leadership Development, Invoicing, Social Media Marketing, Facebook, Customer Satisfaction, Inventory Management, Administrative..., Fundraising, Fax, Office Management, Access, Adobe Creative Suite, Data Entry, Advertising, Analysis, Teamwork, Leadership, Team Leadership, Outlook, Recruiting, Coaching
Education
Texas A&M University-Commerce 2013 — 2014
Education Certification
University of Texas at Tyler 2010 — 2011
Bachelor of Business Administration, Management
Tyler Junior College 2007 — 2010
Associate of Arts, Business Administration
Re'Quissia Cherry's Convergys Experience February 2013 - April 2013
Job I just want to be successful.
Industry Consumer Services
Experience
Pilot Flying J July 2015 - Present
Teleperformance August 2014 - December 2014
Macy's May 2013 - November 2013
Ameican Eagle June 2013 - October 2013
Convergys February 2013 - April 2013
Skills
Policy, Performance Management, Employee Relations, Human Resources, Organizational..., Recruiting, HRIS, Change Management, Employee Engagement, HR Policies, Personnel Management, Coaching, Talent Management, Training, Employee Benefits, Microsoft Office, Benefits Administration, Leadership Development, Employment Law, Onboarding, Customer Service, Interviews
Education
Wade College 2010 — 2011
Associate of Arts (AA), Fashion Merchandising
Tyler Junior College 2009 — 2010
Associate's degree, Business Administration and Management, General
Pilot Flying J July 2015 - Present
Teleperformance August 2014 - December 2014
Macy's May 2013 - November 2013
Ameican Eagle June 2013 - October 2013
Convergys February 2013 - April 2013
Skills
Policy, Performance Management, Employee Relations, Human Resources, Organizational..., Recruiting, HRIS, Change Management, Employee Engagement, HR Policies, Personnel Management, Coaching, Talent Management, Training, Employee Benefits, Microsoft Office, Benefits Administration, Leadership Development, Employment Law, Onboarding, Customer Service, Interviews
Education
Wade College 2010 — 2011
Associate of Arts (AA), Fashion Merchandising
Tyler Junior College 2009 — 2010
Associate's degree, Business Administration and Management, General
Charlie Shaw, PMP, CSM Charlie Shaw, PMP, CSM's Convergys Experience 2005 - 2005
Job Stakeholder oriented, solutions focused, technology Project Management Professional
Industry Information Technology and Services
Experience
Stakeholder PM, LLC 2014 - Present
INSYTE Information Services, Inc. July 1990 - Present
PMI - Central Florida Chapter 2013 - 2015
Mutiny Enterprises 2009 - March 2011
Project Management Institute January 2010 - December 2010
The 9th Xchange 2005 - 2008
Project Management Institute 2006 - 2007
Convergys 2005 - 2005
Brite Voice Systems 1999 - 2002
Maxis Communications Bhd 1996 - 1998
Skills
MS Project, Software Project..., telecommunications..., Scrum, PMP, Program Management, Project Planning, Telecommunications, Cross-functional Team..., Process Improvement, Team Building, Planning, Risk Management, Team Leadership, Contract Management, Mentoring, Coaching, Customer Relations, Change Management, Operations Management, Leadership Development, Logistics, Vendor Management, Project Management, PMO, Management Consulting, CRM, Management, Strategy, Leadership, Strategic Planning, IT Management, Integration, Business Process..., Training, Project Delivery, Microsoft Project
Education
United States Military Academy at West Point
B.S. Eng., General Engineering
Webster University
M.A., Business
Stakeholder PM, LLC 2014 - Present
INSYTE Information Services, Inc. July 1990 - Present
PMI - Central Florida Chapter 2013 - 2015
Mutiny Enterprises 2009 - March 2011
Project Management Institute January 2010 - December 2010
The 9th Xchange 2005 - 2008
Project Management Institute 2006 - 2007
Convergys 2005 - 2005
Brite Voice Systems 1999 - 2002
Maxis Communications Bhd 1996 - 1998
Skills
MS Project, Software Project..., telecommunications..., Scrum, PMP, Program Management, Project Planning, Telecommunications, Cross-functional Team..., Process Improvement, Team Building, Planning, Risk Management, Team Leadership, Contract Management, Mentoring, Coaching, Customer Relations, Change Management, Operations Management, Leadership Development, Logistics, Vendor Management, Project Management, PMO, Management Consulting, CRM, Management, Strategy, Leadership, Strategic Planning, IT Management, Integration, Business Process..., Training, Project Delivery, Microsoft Project
Education
United States Military Academy at West Point
B.S. Eng., General Engineering
Webster University
M.A., Business
Tim. Steeves's Convergys Experience 2003 - 2004
Job
Industry Information Services
Experience
My Yoga on Gaiam TV October 2013 - September 2014
My Yoga Online July 2010 - November 2013
iTeam Tech March 2004 - April 2010
Canadian Network for International Surgery 2009 - March 2010
LearnKey October 2007 - November 2009
Wide Angle Web May 2004 - April 2007
Convergys 2003 - 2004
Bunch of startups 1997 - 2003
Skills
Web Development, MySQL, PHP, Microsoft SQL Server, Business Analysis, Databases, Agile Methodologies, Software Development, Integration, JavaScript, Business Intelligence, Online Marketing, Software Project..., jQuery, Enterprise Software, Management, User Experience, Linux, Requirements Analysis, CSS, Team Leadership, Oracle, XML, C#, .NET, SDLC, Web Applications, Analysis, Web Design, Web Services, Cloud Computing, Mobile Applications, Enterprise Architecture, Business Development, Apache, Leadership, Subversion, Marketing Strategy, Business Strategy, Consulting, Start-ups, Strategy, Project Management
Education
Thompson Rivers University 2000 — 2003
University of the Fraser Valley 1999 — 2000
My Yoga on Gaiam TV October 2013 - September 2014
My Yoga Online July 2010 - November 2013
iTeam Tech March 2004 - April 2010
Canadian Network for International Surgery 2009 - March 2010
LearnKey October 2007 - November 2009
Wide Angle Web May 2004 - April 2007
Convergys 2003 - 2004
Bunch of startups 1997 - 2003
Skills
Web Development, MySQL, PHP, Microsoft SQL Server, Business Analysis, Databases, Agile Methodologies, Software Development, Integration, JavaScript, Business Intelligence, Online Marketing, Software Project..., jQuery, Enterprise Software, Management, User Experience, Linux, Requirements Analysis, CSS, Team Leadership, Oracle, XML, C#, .NET, SDLC, Web Applications, Analysis, Web Design, Web Services, Cloud Computing, Mobile Applications, Enterprise Architecture, Business Development, Apache, Leadership, Subversion, Marketing Strategy, Business Strategy, Consulting, Start-ups, Strategy, Project Management
Education
Thompson Rivers University 2000 — 2003
University of the Fraser Valley 1999 — 2000
Robert Kirchgassner Robert Kirchgassner's Convergys Experience March 2015 - Present
Job Data Collector at Convergys
Industry Import and Export
Experience
Convergys March 2015 - Present
New Heights Educational Group, Inc. August 2014 - Present
Examiner.com May 2013 - Present
DHL Global Mail December 2011 - Present
DHL Global Mail August 2007 - Present
TheCelebrityCafe.com January 2011 - April 2013
University of Cincinnati September 2009 - May 2011
Joseph-Beth Booksellers October 2009 - April 2010
University of Cincinnati October 2009 - January 2010
One Force Staffing June 2007 - August 2007
Skills
Spanish, Word, Excel, PowerPoint, Freelance Writing, Microsoft Word, HTML, Microsoft Excel, RoboHelp, Editing, WordPress, Publishing, Books, Blogging, Proofreading, Creative Writing, Newsletters
Education
University of Cincinnati 2008 — 2010
certificate, English, Journalism
Penn Foster Career School 2005 — 2005
Diploma, Freelance Writer
Thomas More College 1995 — 1998
Bachelor of Arts Degree, English
Thomas More College 1995 — 1998
Associate Degree, International Studies
McNicholas High School
Convergys March 2015 - Present
New Heights Educational Group, Inc. August 2014 - Present
Examiner.com May 2013 - Present
DHL Global Mail December 2011 - Present
DHL Global Mail August 2007 - Present
TheCelebrityCafe.com January 2011 - April 2013
University of Cincinnati September 2009 - May 2011
Joseph-Beth Booksellers October 2009 - April 2010
University of Cincinnati October 2009 - January 2010
One Force Staffing June 2007 - August 2007
Skills
Spanish, Word, Excel, PowerPoint, Freelance Writing, Microsoft Word, HTML, Microsoft Excel, RoboHelp, Editing, WordPress, Publishing, Books, Blogging, Proofreading, Creative Writing, Newsletters
Education
University of Cincinnati 2008 — 2010
certificate, English, Journalism
Penn Foster Career School 2005 — 2005
Diploma, Freelance Writer
Thomas More College 1995 — 1998
Bachelor of Arts Degree, English
Thomas More College 1995 — 1998
Associate Degree, International Studies
McNicholas High School
Ramona Teague Ramona Teague's Convergys Experience June 2008 - April 2010
Job shipping sales at Midwest Container
Industry Consumer Goods
Experience
Midwest Container October 2011 - Present
Convergys June 2008 - April 2010
AT&T October 1996 - February 2006
Skills
Customer Service, Team Building, Marketing Strategy, Sales Management, Microsoft Office, Public Speaking, Coaching, Process Improvement, Social Media Marketing, Strategic Planning, Social Media, New Business Development, Microsoft Excel, Data Analysis, Account Management, Business Planning, Change Management, Team Leadership, Microsoft Word, Online Marketing, Leadership Development, Budgets, Telecommunications, Public Relations, Call Centers, System Administration, Event Management, Management, Healthcare, Event Planning, Market Research, Program Management, Project Planning, Customer Satisfaction, Marketing Communications, Outlook, Organizational..., Analysis, Training, Sales, Operations Management, Business Development, Business Strategy, PowerPoint, Social Networking, Business Analysis, Marketing, Inventory Management, Forecasting, Sales Process
Education
Three Rivers Community College 1983 — 1984
Midwest Container October 2011 - Present
Convergys June 2008 - April 2010
AT&T October 1996 - February 2006
Skills
Customer Service, Team Building, Marketing Strategy, Sales Management, Microsoft Office, Public Speaking, Coaching, Process Improvement, Social Media Marketing, Strategic Planning, Social Media, New Business Development, Microsoft Excel, Data Analysis, Account Management, Business Planning, Change Management, Team Leadership, Microsoft Word, Online Marketing, Leadership Development, Budgets, Telecommunications, Public Relations, Call Centers, System Administration, Event Management, Management, Healthcare, Event Planning, Market Research, Program Management, Project Planning, Customer Satisfaction, Marketing Communications, Outlook, Organizational..., Analysis, Training, Sales, Operations Management, Business Development, Business Strategy, PowerPoint, Social Networking, Business Analysis, Marketing, Inventory Management, Forecasting, Sales Process
Education
Three Rivers Community College 1983 — 1984
Cesar G. Via y Rada, MBA's Convergys Experience 1989 - 1993
Job Financial Services and Loan Specialist
Industry Financial Services
Experience
PriorityONE Credit Union 2006 - Present
Aljon International April 1993 - June 2005
Convergys 1989 - 1993
Skills
Sales, Teamwork, Customer Service, Strategic Financial..., Investments, Accounting, Financial Reporting, Banking, Finance, Retirement Planning, Credit, Financial Services, Microsoft Excel, Business Strategy, Strategic Planning, Leadership, Process Improvement, Negotiation, Analysis, Training, Loans, Risk Management
Education
Universidad Metropolitana 2011 — 2013
Master of Business Administration (MBA), Management/ and Strategic Leadership
Universidad del Turabo 2009 — 2011
Bachelor of Business Administration (BBA), Accounting
PriorityONE Credit Union 2006 - Present
Aljon International April 1993 - June 2005
Convergys 1989 - 1993
Skills
Sales, Teamwork, Customer Service, Strategic Financial..., Investments, Accounting, Financial Reporting, Banking, Finance, Retirement Planning, Credit, Financial Services, Microsoft Excel, Business Strategy, Strategic Planning, Leadership, Process Improvement, Negotiation, Analysis, Training, Loans, Risk Management
Education
Universidad Metropolitana 2011 — 2013
Master of Business Administration (MBA), Management/ and Strategic Leadership
Universidad del Turabo 2009 — 2011
Bachelor of Business Administration (BBA), Accounting
Ray Barata Ray Barata's Convergys Experience January 2011 - August 2013
Job
Industry Telecommunications
Experience
Calabrio, Inc. July 2015 - Present
Noble Systems September 2013 - July 2015
Convergys January 2011 - August 2013
Citicards July 2010 - January 2011
Citicards May 2007 - January 2011
SER Solutions May 2006 - May 2007
Eli Lilly & Company May 2003 - May 2006
eOn Communications March 2001 - May 2003
Cellit Technologies May 1999 - May 2001
Melita International March 1996 - May 1999
Skills
MBA, Contact Center..., Contact Center Strategy, Telemarketing, Pre-sales, Predictive Dialers, ACD, IVR, Quality Management, BPO, Financial Services, Distributed Team..., eCommerce, A/R collections, Customer Service..., Vendor Management, Customer Engagement, CTI, Program Management, CRM, E-commerce, SaaS, Mergers & Acquisitions, Contact Centers, Project Management, Business Analysis, Customer Satisfaction, Call Centers, Leadership, Call Center, Customer Experience, Inbound Marketing, Strategy, Call Center Development, Outsourcing, Direct Sales, Credit Cards, Training, Workforce Management, Team Building, Project Portfolio..., Professional Services, Six Sigma, Offshoring, Unified Communications, Analysis, Service Delivery, Sales, Executive Management, Sales Operations
Education
University of Florida 1998 — 2001
MBA
United States Naval Academy 1987 — 1991
B. S.
Calabrio, Inc. July 2015 - Present
Noble Systems September 2013 - July 2015
Convergys January 2011 - August 2013
Citicards July 2010 - January 2011
Citicards May 2007 - January 2011
SER Solutions May 2006 - May 2007
Eli Lilly & Company May 2003 - May 2006
eOn Communications March 2001 - May 2003
Cellit Technologies May 1999 - May 2001
Melita International March 1996 - May 1999
Skills
MBA, Contact Center..., Contact Center Strategy, Telemarketing, Pre-sales, Predictive Dialers, ACD, IVR, Quality Management, BPO, Financial Services, Distributed Team..., eCommerce, A/R collections, Customer Service..., Vendor Management, Customer Engagement, CTI, Program Management, CRM, E-commerce, SaaS, Mergers & Acquisitions, Contact Centers, Project Management, Business Analysis, Customer Satisfaction, Call Centers, Leadership, Call Center, Customer Experience, Inbound Marketing, Strategy, Call Center Development, Outsourcing, Direct Sales, Credit Cards, Training, Workforce Management, Team Building, Project Portfolio..., Professional Services, Six Sigma, Offshoring, Unified Communications, Analysis, Service Delivery, Sales, Executive Management, Sales Operations
Education
University of Florida 1998 — 2001
MBA
United States Naval Academy 1987 — 1991
B. S.
Stacey Cummings Stacey Cummings's Convergys Experience February 2004 - August 2007
Job Human Resources VOYA / ING
Industry Financial Services
Experience
Voya Financial July 2008 - Present
CitiStreet (acquired by ING) August 2007 - July 2008
Convergys February 2004 - August 2007
Skills
HR Policies, Performance Management, Employee Engagement, Employee Relations, Coaching, Change Management, HR Strategy, Hiring, Customer Relations, Succession Planning, Process Improvement, PeopleSoft, Mentoring, Team Building, Microsoft Office, Team Management, Vendor Management, Sourcing, Problem Solving, Customer Service, Excel, Negotiation, Talent Acquisition, PowerPoint, Workforce Planning, HR Consulting, Technical Recruiting, Program Management, Compliance, Team Leadership, Personnel Management, Human Resources, Recruiting, Leadership, Policy, Strategy
Education
Troy University
BS, Marketing
Voya Financial July 2008 - Present
CitiStreet (acquired by ING) August 2007 - July 2008
Convergys February 2004 - August 2007
Skills
HR Policies, Performance Management, Employee Engagement, Employee Relations, Coaching, Change Management, HR Strategy, Hiring, Customer Relations, Succession Planning, Process Improvement, PeopleSoft, Mentoring, Team Building, Microsoft Office, Team Management, Vendor Management, Sourcing, Problem Solving, Customer Service, Excel, Negotiation, Talent Acquisition, PowerPoint, Workforce Planning, HR Consulting, Technical Recruiting, Program Management, Compliance, Team Leadership, Personnel Management, Human Resources, Recruiting, Leadership, Policy, Strategy
Education
Troy University
BS, Marketing
John Wienholt's Convergys Experience December 2003 - March 2006
Job Application Sales Manager Healthcare at Oracle
Industry Information Technology and Services
Experience
Oracle February 2015 - Present
Oracle February 2014 - February 2015
IBM July 2011 - June 2013
Siemens PLM Software April 2009 - January 2011
TIBCO Software December 2007 - January 2009
Convergys December 2003 - March 2006
Kronos December 2001 - August 2003
Verizon May 1987 - December 1996
Skills
Enterprise Software, Integration, Solution Selling, SaaS, Cloud Computing, Business Development, Business Intelligence, Sales Enablement, Professional Services, Solution Architecture, Pre-sales, Salesforce.com, Direct Sales, Telecommunications, Cisco Technologies, SharePoint, Security, Virtualization, VoIP, Data Center, Networking, Business Alliances, Outsourcing, Information Technology, IP, Channel Partners, Unified Communications
Education
University of Valley Forge 1984 — 1987
B.S.
Towson University 1983 — 1984
Oracle February 2015 - Present
Oracle February 2014 - February 2015
IBM July 2011 - June 2013
Siemens PLM Software April 2009 - January 2011
TIBCO Software December 2007 - January 2009
Convergys December 2003 - March 2006
Kronos December 2001 - August 2003
Verizon May 1987 - December 1996
Skills
Enterprise Software, Integration, Solution Selling, SaaS, Cloud Computing, Business Development, Business Intelligence, Sales Enablement, Professional Services, Solution Architecture, Pre-sales, Salesforce.com, Direct Sales, Telecommunications, Cisco Technologies, SharePoint, Security, Virtualization, VoIP, Data Center, Networking, Business Alliances, Outsourcing, Information Technology, IP, Channel Partners, Unified Communications
Education
University of Valley Forge 1984 — 1987
B.S.
Towson University 1983 — 1984
Felicia Crooks Felicia Crooks's Convergys Experience December 2012 - Present
Job Customer Support Professional 1 at Convergys
Industry Consumer Services
Experience
Convergys December 2012 - Present
United States Postal Service June 2012 - August 2012
Health and Human Services Commission 2012 - 2012
Texas Department of Criminal Justice September 2008 - March 2011
United States Postal Service October 2005 - October 2007
Texas Department of Criminal Justice December 2003 - August 2005
Trinity Mother Frances Health System May 2000 - March 2003
Skills
Data Entry, Customer Service, Outlook, Access, Government, Microsoft Word, Administrative..., Clerical Work, Medical Records, Mail Processing Clerk
Education
Tyler Junior College 2013 — 2014
Certificate of Proficiency, Medical Insurance Coding Specialist, C
Jacksonville High School 1979 — 1983
Convergys December 2012 - Present
United States Postal Service June 2012 - August 2012
Health and Human Services Commission 2012 - 2012
Texas Department of Criminal Justice September 2008 - March 2011
United States Postal Service October 2005 - October 2007
Texas Department of Criminal Justice December 2003 - August 2005
Trinity Mother Frances Health System May 2000 - March 2003
Skills
Data Entry, Customer Service, Outlook, Access, Government, Microsoft Word, Administrative..., Clerical Work, Medical Records, Mail Processing Clerk
Education
Tyler Junior College 2013 — 2014
Certificate of Proficiency, Medical Insurance Coding Specialist, C
Jacksonville High School 1979 — 1983
Jorge Del Teglia Jorge Del Teglia's Convergys Experience August 2004 - March 2007
Job Handson Senior Architect/Principal Software Engineer/Team leader
Industry Computer Software
Experience
Centro November 2014 - Present
AcuityAds Inc May 2014 - October 2014
Digital Rapids June 2012 - April 2014
IBM Canada Ltd. February 2011 - July 2012
IBM Canada Ltd. January 2010 - February 2011
IBM Canada Ltd. April 2007 - January 2010
Convergys August 2004 - March 2007
Asgard Software do Brasil January 1999 - December 2006
SENAC June 2001 - August 2004
CREFISA S/A June 2000 - January 2001
Skills
Java, Core Java, Java Enterprise Edition, Object Oriented Design, Eclipse, UML, Design Patterns, JUnit, Agile Methodologies, Scrum, XML, Ant, Tomcat, Software Development, OOP, JavaScript, Unix, HTML, AJAX, Weblogic, Websphere, Maven, J2EE, JSP, SQL, JDBC, Servlets, Web Applications, Mobile Applications, J2SE, Shell Scripting, Agile, EJB, Distributed Systems, MySQL, C, iPhone, Linux, C++, REST, Apache Storm, Apache Hadoop, Struts, Perl, Objective-C, Xcode, Spring
Education
Universidade de São Paulo 1999 — 2003
BSc, Computer Science
Universidad de Buenos Aires 1991 — 1997
BSc, Computer Sciences
Centro November 2014 - Present
AcuityAds Inc May 2014 - October 2014
Digital Rapids June 2012 - April 2014
IBM Canada Ltd. February 2011 - July 2012
IBM Canada Ltd. January 2010 - February 2011
IBM Canada Ltd. April 2007 - January 2010
Convergys August 2004 - March 2007
Asgard Software do Brasil January 1999 - December 2006
SENAC June 2001 - August 2004
CREFISA S/A June 2000 - January 2001
Skills
Java, Core Java, Java Enterprise Edition, Object Oriented Design, Eclipse, UML, Design Patterns, JUnit, Agile Methodologies, Scrum, XML, Ant, Tomcat, Software Development, OOP, JavaScript, Unix, HTML, AJAX, Weblogic, Websphere, Maven, J2EE, JSP, SQL, JDBC, Servlets, Web Applications, Mobile Applications, J2SE, Shell Scripting, Agile, EJB, Distributed Systems, MySQL, C, iPhone, Linux, C++, REST, Apache Storm, Apache Hadoop, Struts, Perl, Objective-C, Xcode, Spring
Education
Universidade de São Paulo 1999 — 2003
BSc, Computer Science
Universidad de Buenos Aires 1991 — 1997
BSc, Computer Sciences
Pamela McNeil Pamela McNeil's Convergys Experience January 2011 - October 2013
Job Employee Relations Manager at Convergys
Industry Consumer Services
Experience
Convergys January 2011 - October 2013
Skills
Employee Relations, Performance Management, Talent Acquisition, HR Policies, Call Center, Talent Management, BPO, Customer Satisfaction, HR Consulting, Onboarding, Training, Team Management, Employment Law, Leadership Development, Organizational..., Labor Relations, Recruiting, Mentoring, Employee Engagement, Human Resources, Technical Recruiting, Coaching, Payroll, Call Centers, Process Improvement, Succession Planning, Management, Workforce Planning, Team Building, HRIS, Team Leadership, Operations Management, Employee Training, Benefits Administration, Employee Benefits, Personnel Management, Hiring, Leadership
Education
Universidad Latina de Costa Rica
Psychology
Convergys January 2011 - October 2013
Skills
Employee Relations, Performance Management, Talent Acquisition, HR Policies, Call Center, Talent Management, BPO, Customer Satisfaction, HR Consulting, Onboarding, Training, Team Management, Employment Law, Leadership Development, Organizational..., Labor Relations, Recruiting, Mentoring, Employee Engagement, Human Resources, Technical Recruiting, Coaching, Payroll, Call Centers, Process Improvement, Succession Planning, Management, Workforce Planning, Team Building, HRIS, Team Leadership, Operations Management, Employee Training, Benefits Administration, Employee Benefits, Personnel Management, Hiring, Leadership
Education
Universidad Latina de Costa Rica
Psychology
Kris Godin Kris Godin's Convergys Experience May 2005 - December 2006
Job Systems Administrator / Programmer Analyst at Pollard Banknote
Industry Gambling & Casinos
Experience
Pollard Banknote January 2007 - Present
Convergys May 2005 - December 2006
Skills
Windows, Troubleshooting, MySQL, Active Directory, XP, Software Development, Windows Server 2003, Windows Server, System Administration, Operating Systems, Computer Hardware, Desktop Support, Windows Server 2008, Help Desk Support, Microsoft SQL Server, Network Administration
Education
Thompson Rivers University 2002 — 2005
Computer Systems: Operations and Management
Pollard Banknote January 2007 - Present
Convergys May 2005 - December 2006
Skills
Windows, Troubleshooting, MySQL, Active Directory, XP, Software Development, Windows Server 2003, Windows Server, System Administration, Operating Systems, Computer Hardware, Desktop Support, Windows Server 2008, Help Desk Support, Microsoft SQL Server, Network Administration
Education
Thompson Rivers University 2002 — 2005
Computer Systems: Operations and Management
Nicholas Toone's Convergys Experience January 2004 - June 2004
Job Lead UC Engineer at ConnectSolutions Inc.
Industry Computer Software
Experience
ConnectSolutions, Inc August 2011 - Present
ConnectSolutions Inc. June 2009 - August 2011
Adobe August 2007 - June 2009
Halogen Software June 2006 - August 2007
Halogen Software June 2004 - June 2006
Convergys January 2004 - June 2004
Toronto School of Business March 2001 - April 2002
Skills
Customer Relations, HTML, CSS, Adobe Creative Suite, XML, Mac OS X, Windows, SQL Server, Quality Assurance, Customer Service, Desktop Support, Product Support, Video Editing, Music Production, Microsoft SQL Server, Technical Support, OS X, JavaScript, Web Applications, Testing, Cloud Computing, SaaS, Enterprise Software, Troubleshooting
Education
HDI 2011 — 2011
Support Centre Manager
Learning Tree International 2006 — 2006
Introduction to Oracle
Toronto School of Business 2000 — 2001
Website Design
ConnectSolutions, Inc August 2011 - Present
ConnectSolutions Inc. June 2009 - August 2011
Adobe August 2007 - June 2009
Halogen Software June 2006 - August 2007
Halogen Software June 2004 - June 2006
Convergys January 2004 - June 2004
Toronto School of Business March 2001 - April 2002
Skills
Customer Relations, HTML, CSS, Adobe Creative Suite, XML, Mac OS X, Windows, SQL Server, Quality Assurance, Customer Service, Desktop Support, Product Support, Video Editing, Music Production, Microsoft SQL Server, Technical Support, OS X, JavaScript, Web Applications, Testing, Cloud Computing, SaaS, Enterprise Software, Troubleshooting
Education
HDI 2011 — 2011
Support Centre Manager
Learning Tree International 2006 — 2006
Introduction to Oracle
Toronto School of Business 2000 — 2001
Website Design
Mirtes Cunha Mirtes Cunha's Convergys Experience August 2011 - July 2013
Job Experienced Customer Service, Airlines, Travel, Visas
Industry Airlines/Aviation
Experience
Universal Interpreting solutions March 2013 - December 2013
Convergys August 2011 - July 2013
CIBT Education Group, Inc. August 2006 - November 2010
TQ3 NAVIGANT TRAVEL SOLUTIONS September 2005 - August 2006
Skills
Airlines, visas, travel..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Sales, Time Management, Customer Support, Team Leadership, Leadership, Microsoft Office
Education
Universidade Estacio de Sa
Travel Administrative
Universal Interpreting solutions March 2013 - December 2013
Convergys August 2011 - July 2013
CIBT Education Group, Inc. August 2006 - November 2010
TQ3 NAVIGANT TRAVEL SOLUTIONS September 2005 - August 2006
Skills
Airlines, visas, travel..., Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Sales, Time Management, Customer Support, Team Leadership, Leadership, Microsoft Office
Education
Universidade Estacio de Sa
Travel Administrative
JD Hysler JD Hysler's Convergys Experience March 1994 - December 2007
Job Director of Information Services at Jacksonville University
Industry Education Management
Experience
Jacksonville University August 2014 - Present
Jacksonville University January 2012 - August 2014
ValueOptions Inc. June 2008 - April 2012
Convergys March 1994 - December 2007
US Navy February 1989 - January 1994
Skills
Access, Data Analysis, Databases, PeopleSoft, SQL, Microsoft SQL Server, Call Center, Integration, Human Resources, Project Management, Oracle, Call Centers, HRIS, Quality Assurance, ERP, Networking, CRM, Software Development, Crystal Reports, Management, Data Warehousing, Software Documentation, Visio, Business Analysis, Process Improvement, Business Intelligence, Evisions Argos Developer, Datatel/Colleague..., Vendor Management, Analysis, SDLC, Leadership
Education
Jacksonville University 2013 — 2015
Bachelor of Science, Computer Science, 3.948 Cum GPA
State University of New York at Albany 1990 — 1992
Business Adminstration
University of North Florida 1984 — 1986
Liberal Arts
Jacksonville University August 2014 - Present
Jacksonville University January 2012 - August 2014
ValueOptions Inc. June 2008 - April 2012
Convergys March 1994 - December 2007
US Navy February 1989 - January 1994
Skills
Access, Data Analysis, Databases, PeopleSoft, SQL, Microsoft SQL Server, Call Center, Integration, Human Resources, Project Management, Oracle, Call Centers, HRIS, Quality Assurance, ERP, Networking, CRM, Software Development, Crystal Reports, Management, Data Warehousing, Software Documentation, Visio, Business Analysis, Process Improvement, Business Intelligence, Evisions Argos Developer, Datatel/Colleague..., Vendor Management, Analysis, SDLC, Leadership
Education
Jacksonville University 2013 — 2015
Bachelor of Science, Computer Science, 3.948 Cum GPA
State University of New York at Albany 1990 — 1992
Business Adminstration
University of North Florida 1984 — 1986
Liberal Arts
Eugene Ferguson's Convergys Experience June 2013 - October 2013
Job I.T. and Network Security Professional including programming and database functions in both local and global works.
Industry Information Technology and Services
Experience
Self-employed September 2008 - Present
Convergys June 2013 - October 2013
Villa Fresh Italian Kitchen September 2005 - February 2011
Papa Johns February 1996 - October 2004
Skills
Network Security..., PHP4/5, Apache 2, phpMyAdmin, MySQLi, Web Design, Web Development, Network Security, Network Administration, Networking, Social Networking, Social Media, Linux, Windows Server, Unix, Network Design, Wireless Networking, Wired, Wireless Security, Wireless Routers, Routers, Cat5, Adobe, Photoshop, Graphic Design, Servers, TCP/IP, Security, Windows, Troubleshooting, Computer Hardware, Management, Technical Support, Active Directory, Leadership, System Administration, Operating Systems, Windows XP, Windows 7, VMware, Training, Hardware
Education
Tidewater Tech-Trades 2006 — 2008
Associates Degree, Computer Network Management, 2 year Degree
Liberty High School 2004 — 2006
High School Diploma, Academics, Graduate
Self-employed September 2008 - Present
Convergys June 2013 - October 2013
Villa Fresh Italian Kitchen September 2005 - February 2011
Papa Johns February 1996 - October 2004
Skills
Network Security..., PHP4/5, Apache 2, phpMyAdmin, MySQLi, Web Design, Web Development, Network Security, Network Administration, Networking, Social Networking, Social Media, Linux, Windows Server, Unix, Network Design, Wireless Networking, Wired, Wireless Security, Wireless Routers, Routers, Cat5, Adobe, Photoshop, Graphic Design, Servers, TCP/IP, Security, Windows, Troubleshooting, Computer Hardware, Management, Technical Support, Active Directory, Leadership, System Administration, Operating Systems, Windows XP, Windows 7, VMware, Training, Hardware
Education
Tidewater Tech-Trades 2006 — 2008
Associates Degree, Computer Network Management, 2 year Degree
Liberty High School 2004 — 2006
High School Diploma, Academics, Graduate
Keisha Ingram-Washington Keisha Ingram-Washington's Convergys Experience April 1994 - Present
Job Senior Manager at Convergys
Industry Telecommunications
Experience
Convergys April 1994 - Present
Skills
Workforce Management, BPO, Call Center, Call Center Development, Performance Consulting, Customer Experience, ILT, Performance Management, Training Delivery, Customer Satisfaction, Call Centers, Coaching, Operations Management, Process Improvement, Program Management, CRM, Management, Outsourcing, Analysis
Education
Troy State University 1998 — 2000
MS, Business Management
University of Arizona 1994 — 1998
BS, Speech and Hearing Science
Convergys April 1994 - Present
Skills
Workforce Management, BPO, Call Center, Call Center Development, Performance Consulting, Customer Experience, ILT, Performance Management, Training Delivery, Customer Satisfaction, Call Centers, Coaching, Operations Management, Process Improvement, Program Management, CRM, Management, Outsourcing, Analysis
Education
Troy State University 1998 — 2000
MS, Business Management
University of Arizona 1994 — 1998
BS, Speech and Hearing Science
Erika Lambert Erika Lambert's Convergys Experience March 2012 - April 2013
Job MBA Candidate at Webstser UniversityGeorge Herbert Walker School of Business and Technology
Industry Financial Services
Experience
Webster University- George Herbert Walker School of Business and Technology October 2014 - Present
MOHELA October 2013 - Present
American Equity Mortgage April 2013 - September 2013
Convergys March 2012 - April 2013
Reliance Bank June 2011 - March 2012
Edward Jones May 2008 - August 2010
Grimco, Inc. May 2007 - August 2007
Skills
Strategic Planning, Event Planning, Human Resources, Microsoft Office, Community Outreach, Advertising, Salesforce.com, Market Research, Promotions, Organization, Leadership Development, Time Management, Customer Satisfaction, Customer Service, Leadership, Management, Applicant Tracking..., Microsoft Excel, PowerPoint, Recruiting, Microsoft Word, Outlook, New Hire Orientations, Temporary Placement, Social Networking, Data Analysis, Access, Hiring, Budgets, Teamwork, Organizational..., Interviews, Public Speaking, Employee Relations, Team Building, Training, Talent Acquisition, Onboarding, Project Planning, Team Leadership, Performance Management, Social Media, Employee Benefits, Analysis, Customer Retention, System Administration, Sales, Process Improvement, Account Management, Sourcing
Education
Webster University 2014 — 2017
Master of Business Administration (M.B.A.)
Tuskegee University 2006 — 2011
BS, Sales and Marketing
Webster University- George Herbert Walker School of Business and Technology October 2014 - Present
MOHELA October 2013 - Present
American Equity Mortgage April 2013 - September 2013
Convergys March 2012 - April 2013
Reliance Bank June 2011 - March 2012
Edward Jones May 2008 - August 2010
Grimco, Inc. May 2007 - August 2007
Skills
Strategic Planning, Event Planning, Human Resources, Microsoft Office, Community Outreach, Advertising, Salesforce.com, Market Research, Promotions, Organization, Leadership Development, Time Management, Customer Satisfaction, Customer Service, Leadership, Management, Applicant Tracking..., Microsoft Excel, PowerPoint, Recruiting, Microsoft Word, Outlook, New Hire Orientations, Temporary Placement, Social Networking, Data Analysis, Access, Hiring, Budgets, Teamwork, Organizational..., Interviews, Public Speaking, Employee Relations, Team Building, Training, Talent Acquisition, Onboarding, Project Planning, Team Leadership, Performance Management, Social Media, Employee Benefits, Analysis, Customer Retention, System Administration, Sales, Process Improvement, Account Management, Sourcing
Education
Webster University 2014 — 2017
Master of Business Administration (M.B.A.)
Tuskegee University 2006 — 2011
BS, Sales and Marketing
David Bernhard David Bernhard's Convergys Experience 1996 - 2001
Job Kitchen Manager at Tilikum Place Café
Industry Consumer Services
Experience
Tilikum Place Café November 2012 - Present
Lecosho Restaurant April 2011 - December 2012
Virginia Mason Medical Center 2009 - 2012
CellularOne October 2009 - February 2010
TeleTech Holdings, LTD. June 2001 - January 2009
Convergys 1996 - 2001
Keane 1996 - 2001
Skills
Payroll, Call Center, Facilities Management, Customer Service, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Vendor Management, Outsourcing, Inbound Marketing, Process Improvement, Operations Management, Customer Retention, Service Delivery, Avaya, Performance Management, Technical Support, Coaching, Contact Centers, Management, Analysis
Education
Ecole de Gastronomie Ritz-Escoffier 1990 — 1990
Master Diploma, Culinary Arts
Union College 1987 — 1988
Tilikum Place Café November 2012 - Present
Lecosho Restaurant April 2011 - December 2012
Virginia Mason Medical Center 2009 - 2012
CellularOne October 2009 - February 2010
TeleTech Holdings, LTD. June 2001 - January 2009
Convergys 1996 - 2001
Keane 1996 - 2001
Skills
Payroll, Call Center, Facilities Management, Customer Service, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Vendor Management, Outsourcing, Inbound Marketing, Process Improvement, Operations Management, Customer Retention, Service Delivery, Avaya, Performance Management, Technical Support, Coaching, Contact Centers, Management, Analysis
Education
Ecole de Gastronomie Ritz-Escoffier 1990 — 1990
Master Diploma, Culinary Arts
Union College 1987 — 1988
Lynn Lindner Lynn Lindner's Convergys Experience March 1993 - February 2008
Job Freelance Scopist at Lindner Court Reporter Services
Industry Legal Services
Experience
Lindner Court Reporter Services September 2010 - Present
Convergys March 1993 - February 2008
Citibank 1989 - March 1993
Skills
English grammar, Organization, Time Management, Attention To Detail, CaseCATalyst, Proofreading, Timely, Software Documentation, Project Management, Hearings, Courts, Microsoft Office, Editing, Video Conferencing, Administration, Court Reporting, Legal Assistance, Depositions, Litigation Support
Education
Scoping Made Affordable 2010 — 2011
Scoping
Luzerne County Community College 2008 — 2010
Court Reporting Program
Towson University 1973 — 1983
B.S., Management
Lindner Court Reporter Services September 2010 - Present
Convergys March 1993 - February 2008
Citibank 1989 - March 1993
Skills
English grammar, Organization, Time Management, Attention To Detail, CaseCATalyst, Proofreading, Timely, Software Documentation, Project Management, Hearings, Courts, Microsoft Office, Editing, Video Conferencing, Administration, Court Reporting, Legal Assistance, Depositions, Litigation Support
Education
Scoping Made Affordable 2010 — 2011
Scoping
Luzerne County Community College 2008 — 2010
Court Reporting Program
Towson University 1973 — 1983
B.S., Management
Andre Rammi Andre Rammi's Convergys Experience July 2009 - July 2012
Job New goals, time to work hard to reach them
Industry Information Technology and Services
Experience
EMC December 2012 - Present
Unisys Technical Services August 2012 - November 2012
Convergys July 2009 - July 2012
Affordable Computer Repair - ACR. May 2009 - December 2009
Unisys June 2008 - April 2009
Teleperformance USA May 2007 - November 2007
Six Flags New England May 2005 - November 2005
Specto Tecnologia - SC/SP - Brazil November 2002 - April 2005
Skills
Windows, XP, Microsoft Exchange, Windows Vista, Linux, Troubleshooting, Technical Support, Hardware, Software Installation, HTML, MySQL, SQL, Databases, Networking, PHP, Photoshop, Outlook, Citrix, Laptops, Help Desk Support, Windows 7, Computer Hardware, Active Directory
Education
Universidade Presbiteriana Mackenzie 1998 — 2003
Marketing Advertisement
Liceu Pasteur 1992 — 1996
High School, Normal
EMC December 2012 - Present
Unisys Technical Services August 2012 - November 2012
Convergys July 2009 - July 2012
Affordable Computer Repair - ACR. May 2009 - December 2009
Unisys June 2008 - April 2009
Teleperformance USA May 2007 - November 2007
Six Flags New England May 2005 - November 2005
Specto Tecnologia - SC/SP - Brazil November 2002 - April 2005
Skills
Windows, XP, Microsoft Exchange, Windows Vista, Linux, Troubleshooting, Technical Support, Hardware, Software Installation, HTML, MySQL, SQL, Databases, Networking, PHP, Photoshop, Outlook, Citrix, Laptops, Help Desk Support, Windows 7, Computer Hardware, Active Directory
Education
Universidade Presbiteriana Mackenzie 1998 — 2003
Marketing Advertisement
Liceu Pasteur 1992 — 1996
High School, Normal
Ted Fadick Ted Fadick's Convergys Experience September 2004 - May 2008
Job Executive Delivery and Sales at ProCom Consulting
Industry Telecommunications
Experience
ProCom Consulting January 2010 - Present
Virtusa June 2008 - April 2009
Convergys September 2004 - May 2008
BearingPoint September 1998 - September 2004
BearingPoint, Inc., Formally KPMG Consulting 1998 - 2004
BearingPoint (Formerly KPMG Consulting) 1998 - 2004
Skills
Professional Services, Telecommunications, Program Management, Outsourcing, Sales, Call Centers, Leadership, Consulting, Wireless, Recruiting, CRM, Vendor Management, Enterprise Software, SaaS, Management, Business Process...
Education
Wake Forest University School of Business 1982 — 1984
MBA, Business Administration
Troy University 1975 — 1977
BS, Accounting
Troy University 1974 — 1976
BAS, Management
ProCom Consulting January 2010 - Present
Virtusa June 2008 - April 2009
Convergys September 2004 - May 2008
BearingPoint September 1998 - September 2004
BearingPoint, Inc., Formally KPMG Consulting 1998 - 2004
BearingPoint (Formerly KPMG Consulting) 1998 - 2004
Skills
Professional Services, Telecommunications, Program Management, Outsourcing, Sales, Call Centers, Leadership, Consulting, Wireless, Recruiting, CRM, Vendor Management, Enterprise Software, SaaS, Management, Business Process...
Education
Wake Forest University School of Business 1982 — 1984
MBA, Business Administration
Troy University 1975 — 1977
BS, Accounting
Troy University 1974 — 1976
BAS, Management
Nestor Vera Macht, PMP Nestor Vera Macht, PMP's Convergys Experience November 2006 - May 2009
Job Senior Project Manager at Fiserv
Industry Information Technology and Services
Experience
Fiserv October 2010 - Present
Man Power - Technisource July 2009 - October 2010
Convergys November 2006 - May 2009
Telecom Security Services (TSS). Florida - USA, Latin America and EU. June 2004 - October 2006
Nortel Networks January 2000 - May 2004
DEC / COMPAQ COMPUTER CORP January 1997 - January 2000
IBM September 1976 - December 1996
Skills
Project Implementation, Program Management, Process Improvement, Software Development, Contract Management, Quality Assurance, Revenue Assurance, Fraud Prevention, Billing Systems, Project Portfolio..., Project Delivery, PMI, PMP, Resource Management, PMO, Scope Management, Software Project..., SDLC, Vendor Management, Waterfall, Project Planning, PMBOK, MS Project, IT Service Management, Business Process..., ITIL, Professional Services, IT Governance, Business Process, Agile Project Management, IT Management, Business Requirements, Requirements Gathering, RUP, Release Management, Project Execution, Process Development, Consultancy, Solutions Development, Business Analysis, Integration, Project Management, Telecommunications, IT Strategy, Solution Architecture, CRM, Risk Management, Management, Disaster Recovery, Requirements Analysis
Education
Universidad Simón Bolívar 1970 — 1976
Bachelor's degree in Computer Science
Fiserv October 2010 - Present
Man Power - Technisource July 2009 - October 2010
Convergys November 2006 - May 2009
Telecom Security Services (TSS). Florida - USA, Latin America and EU. June 2004 - October 2006
Nortel Networks January 2000 - May 2004
DEC / COMPAQ COMPUTER CORP January 1997 - January 2000
IBM September 1976 - December 1996
Skills
Project Implementation, Program Management, Process Improvement, Software Development, Contract Management, Quality Assurance, Revenue Assurance, Fraud Prevention, Billing Systems, Project Portfolio..., Project Delivery, PMI, PMP, Resource Management, PMO, Scope Management, Software Project..., SDLC, Vendor Management, Waterfall, Project Planning, PMBOK, MS Project, IT Service Management, Business Process..., ITIL, Professional Services, IT Governance, Business Process, Agile Project Management, IT Management, Business Requirements, Requirements Gathering, RUP, Release Management, Project Execution, Process Development, Consultancy, Solutions Development, Business Analysis, Integration, Project Management, Telecommunications, IT Strategy, Solution Architecture, CRM, Risk Management, Management, Disaster Recovery, Requirements Analysis
Education
Universidad Simón Bolívar 1970 — 1976
Bachelor's degree in Computer Science
Dale Shelton II's Convergys Experience March 2008 - October 2014
Job Workforce Analyst at Eyemed Vision Care
Industry Insurance
Experience
EyeMed Vision Care October 2014 - Present
Convergys March 2008 - October 2014
Convergys May 2011 - November 2012
Convergys 2010 - 2011
Skills
Customer Service, Training, Call Center..., Workforce Management, Project Management, Management, Data Analysis, Vendor Management, Human Resources, Six Sigma, Team Building, Leadership, Call Centers
Education
Thomas More College
EyeMed Vision Care October 2014 - Present
Convergys March 2008 - October 2014
Convergys May 2011 - November 2012
Convergys 2010 - 2011
Skills
Customer Service, Training, Call Center..., Workforce Management, Project Management, Management, Data Analysis, Vendor Management, Human Resources, Six Sigma, Team Building, Leadership, Call Centers
Education
Thomas More College
Curtis Robertson Curtis Robertson's Convergys Experience September 2007 - February 2009
Job Customer Care Supervisor at CPI Security
Industry Security and Investigations
Experience
CPI Security April 2011 - Present
iQor February 2009 - April 2011
Convergys September 2007 - February 2009
Skills
Leadership, Management, Call Centers, Team Leadership, Coaching, Interviews, Workforce Management, Contact Centers, Training, Performance Management, Employee Training, Inventory Management, Troubleshooting, Business Process..., Salesforce.com, Project Management, Recruiting
Education
Walden University 2011 — 2015
PhD Management, Leadership and Organizational Change, 3.5
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), MBA, 3.61
University of Phoenix 2007 — 2009
Bachelor of Business Management, Management
State University of New York at Albany 2003 — 2005
CPI Security April 2011 - Present
iQor February 2009 - April 2011
Convergys September 2007 - February 2009
Skills
Leadership, Management, Call Centers, Team Leadership, Coaching, Interviews, Workforce Management, Contact Centers, Training, Performance Management, Employee Training, Inventory Management, Troubleshooting, Business Process..., Salesforce.com, Project Management, Recruiting
Education
Walden University 2011 — 2015
PhD Management, Leadership and Organizational Change, 3.5
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), MBA, 3.61
University of Phoenix 2007 — 2009
Bachelor of Business Management, Management
State University of New York at Albany 2003 — 2005
Ana Williams's Convergys Experience November 2000 - September 2009
Job Test Data Management
Industry Banking
Experience
TD August 2010 - Present
Cox Communications September 2009 - May 2010
Convergys November 2000 - September 2009
Skills
Software Quality..., Test Management, Release Management, Full SDLC, Agile & Waterfall..., Business Analysis, Process Improvement, Requirements Gathering
Education
Universidade do Estado do Rio de Janeiro
Bachelor of Science in Engineering
Universidade do Estado do Rio de Janeiro
TD August 2010 - Present
Cox Communications September 2009 - May 2010
Convergys November 2000 - September 2009
Skills
Software Quality..., Test Management, Release Management, Full SDLC, Agile & Waterfall..., Business Analysis, Process Improvement, Requirements Gathering
Education
Universidade do Estado do Rio de Janeiro
Bachelor of Science in Engineering
Universidade do Estado do Rio de Janeiro
Ivonne Ortiz's Convergys Experience March 1998 - November 2007
Job Global Learning & Development at Cummins Inc.
Industry Professional Training & Coaching
Experience
Cummins Inc. December 2011 - Present
ValueWise Corporation 2007 - December 2010
Convergys March 1998 - November 2007
Walt Disney Imagineering 2000 - 2007
Skills
Process Improvement, BPO, Vendor Management, Performance Management, Call Center, Business Process..., Change Management, Adult Learning..., Instructor-led Training, Call Centers, Project Management, Management, Needs Analysis, Organizational..., Strategy, Customer Experience, Outsourcing, Management Consulting, Instructional Design, Coaching, CRM, Cross-functional Team..., Analysis, Program Management, Employee Training, Leadership Development, Performance Improvement, Training, Training Delivery, Employee Relations, Strategic Planning, Employee Engagement, Business Intelligence, Six Sigma, Human Resources, Personnel Management, Leadership, Integration, Operations Management
Education
Universidad de Sagrado Corazon
B.S., Information Technology
University Of Puerto Rico
B.A., Literature
University of Puerto Rico
M.A., Educational Psychology
Cummins Inc. December 2011 - Present
ValueWise Corporation 2007 - December 2010
Convergys March 1998 - November 2007
Walt Disney Imagineering 2000 - 2007
Skills
Process Improvement, BPO, Vendor Management, Performance Management, Call Center, Business Process..., Change Management, Adult Learning..., Instructor-led Training, Call Centers, Project Management, Management, Needs Analysis, Organizational..., Strategy, Customer Experience, Outsourcing, Management Consulting, Instructional Design, Coaching, CRM, Cross-functional Team..., Analysis, Program Management, Employee Training, Leadership Development, Performance Improvement, Training, Training Delivery, Employee Relations, Strategic Planning, Employee Engagement, Business Intelligence, Six Sigma, Human Resources, Personnel Management, Leadership, Integration, Operations Management
Education
Universidad de Sagrado Corazon
B.S., Information Technology
University Of Puerto Rico
B.A., Literature
University of Puerto Rico
M.A., Educational Psychology
Glen Holley Glen Holley's Convergys Experience February 2009 - August 2010
Job Demurrage/Billing at SSA Marine
Industry Consumer Services
Experience
SSA Marine January 2015 - Present
SSA Marine October 2014 - January 2015
SSA Marine December 2013 - October 2014
Hertz Local Edition March 2012 - December 2013
New York Stock Exchange through Core Staffing September 2011 - January 2012
FedEx Office September 2010 - October 2011
Convergys February 2009 - August 2010
Skills
Customer Service, Operations Management, Leadership, Sales, Marketing, Management, Customer Satisfaction, Customer Service..., Customer Service..., Sales Management, Operational Planning
Education
Troy University 2010 — 2014
Bachelor's, Business Administration, concentration in International Business
Skyline High School 2001 — 2004
Graduate
SSA Marine January 2015 - Present
SSA Marine October 2014 - January 2015
SSA Marine December 2013 - October 2014
Hertz Local Edition March 2012 - December 2013
New York Stock Exchange through Core Staffing September 2011 - January 2012
FedEx Office September 2010 - October 2011
Convergys February 2009 - August 2010
Skills
Customer Service, Operations Management, Leadership, Sales, Marketing, Management, Customer Satisfaction, Customer Service..., Customer Service..., Sales Management, Operational Planning
Education
Troy University 2010 — 2014
Bachelor's, Business Administration, concentration in International Business
Skyline High School 2001 — 2004
Graduate
Jamaica Darden's Convergys Experience September 2007 - October 2013
Job VA Employee
Industry Government Administration
Experience
Veterans Health Administration October 2013 - Present
S.Dot Entertainment March 2000 - Present
Convergys September 2007 - October 2013
Skills
Call Centers, Team Management, Vendor Management, Customer Satisfaction, Performance Management, Customer Experience, Management, Employee Engagement, Telecommunications, Soft Skills, Team Leadership, Employee Relations, Human Resources, Talent Management
Education
Tyler Junior College 2014 — 2016
Associate of Arts and Sciences (AAS), Medical Office Management/Administration
MediaTech Institute-Irving 2007 — 2007
Certificate, Audio Production and Engineering
Veterans Health Administration October 2013 - Present
S.Dot Entertainment March 2000 - Present
Convergys September 2007 - October 2013
Skills
Call Centers, Team Management, Vendor Management, Customer Satisfaction, Performance Management, Customer Experience, Management, Employee Engagement, Telecommunications, Soft Skills, Team Leadership, Employee Relations, Human Resources, Talent Management
Education
Tyler Junior College 2014 — 2016
Associate of Arts and Sciences (AAS), Medical Office Management/Administration
MediaTech Institute-Irving 2007 — 2007
Certificate, Audio Production and Engineering
Deanne Lubimiv Deanne Lubimiv's Convergys Experience February 2001 - February 2007
Job IT Helpdesk Manager at The IT Department
Industry Telecommunications
Experience
The IT Department December 2013 - Present
MicroWorks October 2012 - December 2013
SunMedia Advertising February 2011 - September 2011
SunMedia Advertising February 2009 - February 2011
Ottawa Citizen October 2007 - December 2008
Convergys February 2001 - February 2007
Skills
Access, Call Center, Outlook, Word, Customer Service, Excel, PowerPoint, Scheduling, Supervisory Skills, Performance Management, Customer Relations, Coaching, Quality Assurance, Payroll, Policy Analysis, Telemarketing, Problem Solving, Change Management, Microsoft Office, Visio, Windows, Documentation, Team Building, Troubleshooting, Analysis, Telecommunications, Databases, Operations Management, Data Analysis, Lotus Notes, Mentoring, PMP, Hiring, Teamwork, Business Analysis, Microsoft Word, Project Management, Software Documentation, Management, MS Project, Call Centers, SharePoint, Program Management, Vendor Management, Team Leadership, Recruiting, Training, Customer Satisfaction, Process Scheduler, Microsoft Excel
Education
Toronto School of Business 2000 — 2001
Dipolma, Computers
The IT Department December 2013 - Present
MicroWorks October 2012 - December 2013
SunMedia Advertising February 2011 - September 2011
SunMedia Advertising February 2009 - February 2011
Ottawa Citizen October 2007 - December 2008
Convergys February 2001 - February 2007
Skills
Access, Call Center, Outlook, Word, Customer Service, Excel, PowerPoint, Scheduling, Supervisory Skills, Performance Management, Customer Relations, Coaching, Quality Assurance, Payroll, Policy Analysis, Telemarketing, Problem Solving, Change Management, Microsoft Office, Visio, Windows, Documentation, Team Building, Troubleshooting, Analysis, Telecommunications, Databases, Operations Management, Data Analysis, Lotus Notes, Mentoring, PMP, Hiring, Teamwork, Business Analysis, Microsoft Word, Project Management, Software Documentation, Management, MS Project, Call Centers, SharePoint, Program Management, Vendor Management, Team Leadership, Recruiting, Training, Customer Satisfaction, Process Scheduler, Microsoft Excel
Education
Toronto School of Business 2000 — 2001
Dipolma, Computers
George Michallas's Convergys Experience August 2009 - March 2012
Job Director, Solutions / Architecture at MicroAutomation
Industry Information Technology and Services
Experience
MicroAutomation April 2012 - Present
Convergys August 2009 - March 2012
Convergys October 2004 - July 2009
iBasis / PriceInteractive June 2000 - September 2004
Evergreen Systems October 1997 - May 2000
McAfee March 1996 - September 1997
Vycor Corporation May 1993 - February 1996
Mercer May 1991 - May 1993
Skills
Product Strategy, Product Management, Product Development, Quality Assurance, Commercial Software, SaaS, Cloud Computing, Call Center, IVR, CTI, Business Intelligence, Databases, Web Development, Problem Solving, Telecommunications, Team Leadership, Usability, User Interface Design, Integration, Requirements Analysis, Project Management, Call Centers, SDLC, Management, Software Development, Leadership, Professional Services
Education
Towson University
B.S., Business Administration
MicroAutomation April 2012 - Present
Convergys August 2009 - March 2012
Convergys October 2004 - July 2009
iBasis / PriceInteractive June 2000 - September 2004
Evergreen Systems October 1997 - May 2000
McAfee March 1996 - September 1997
Vycor Corporation May 1993 - February 1996
Mercer May 1991 - May 1993
Skills
Product Strategy, Product Management, Product Development, Quality Assurance, Commercial Software, SaaS, Cloud Computing, Call Center, IVR, CTI, Business Intelligence, Databases, Web Development, Problem Solving, Telecommunications, Team Leadership, Usability, User Interface Design, Integration, Requirements Analysis, Project Management, Call Centers, SDLC, Management, Software Development, Leadership, Professional Services
Education
Towson University
B.S., Business Administration
Lydia Peraza Lydia Peraza's Convergys Experience January 1996 - July 2003
Job Call Center Manager
Industry Investment Management
Experience
Client First Settlement Funding June 2014 - Present
Great Health Works August 2008 - May 2014
Sovereign/Santander Bank September 2010 - March 2011
Great Healthworks August 2008 - September 2010
Grupo Atento March 2004 - July 2007
WorldNet Telecommunications September 2003 - March 2004
Convergys January 1996 - July 2003
Convergys Corporation March 2001 - June 2003
Skills
Management, Customer Service, Call Center, Team Management, Forecasting, Customer Retention, Microsoft Office, Training, Operations Management, Call Centers, Marketing Strategy, Program Management, Project Management, Customer Satisfaction, Marketing, Sales, Strategy, Telecommunications
Education
Universidad de Puerto Rico 1984 — 1992
Bachelor, Anthropology
University of Puerto Rico
Bachelor of Arts, Anthropology/History
Client First Settlement Funding June 2014 - Present
Great Health Works August 2008 - May 2014
Sovereign/Santander Bank September 2010 - March 2011
Great Healthworks August 2008 - September 2010
Grupo Atento March 2004 - July 2007
WorldNet Telecommunications September 2003 - March 2004
Convergys January 1996 - July 2003
Convergys Corporation March 2001 - June 2003
Skills
Management, Customer Service, Call Center, Team Management, Forecasting, Customer Retention, Microsoft Office, Training, Operations Management, Call Centers, Marketing Strategy, Program Management, Project Management, Customer Satisfaction, Marketing, Sales, Strategy, Telecommunications
Education
Universidad de Puerto Rico 1984 — 1992
Bachelor, Anthropology
University of Puerto Rico
Bachelor of Arts, Anthropology/History
Lindsey Burns's Convergys Experience November 2012 - Present
Job Recruiting Administrator at The Kroger Co.
Industry Staffing and Recruiting
Experience
The Kroger Co. March 2015 - Present
Convergys November 2012 - Present
Hydro Systems Company May 2011 - July 2012
Findlay Market, Kroeger and Sons Meats October 2005 - September 2011
Skills
Employee Benefits, New Hire Orientations, Recruiting, PeopleSoft, ADP Payroll, Technical Recruiting, Customer Service, Training, Payroll, Accounting, Budgets, Talent Management, Process Improvement, Talent Acquisition
Education
Thomas More College 2007 — 2011
Bachelor of Business Administration (BBA), Marketing
The Kroger Co. March 2015 - Present
Convergys November 2012 - Present
Hydro Systems Company May 2011 - July 2012
Findlay Market, Kroeger and Sons Meats October 2005 - September 2011
Skills
Employee Benefits, New Hire Orientations, Recruiting, PeopleSoft, ADP Payroll, Technical Recruiting, Customer Service, Training, Payroll, Accounting, Budgets, Talent Management, Process Improvement, Talent Acquisition
Education
Thomas More College 2007 — 2011
Bachelor of Business Administration (BBA), Marketing
Darshell Harper Darshell Harper's Convergys Experience February 2013 - April 2013
Job Department Lead of LED Lighting at InterGlobal
Industry Public Relations and Communications
Experience
InterGlobal May 2013 - Present
Convergys February 2013 - April 2013
Third Presbyterian Church November 2010 - December 2012
Macy's Credit Collections Services September 2009 - August 2010
Verizon Wireless September 2007 - July 2009
Skills
10 Key, Customer Support, Retail, Typing, Office Equipment, Driving License, People Skills, Training Delivery, Fast Learner, Teamwork, Team Leadership, Professional Experience, Schedules, Human Resources, Data Entry, Call Center, Collections, Management, Customer Service, Sales, Microsoft Excel, Customer Satisfaction, Customer Experience, Team Building, Customer Retention, Marketing, Event Planning, Training, Recruiting, Outlook, Microsoft Word, Time Management, Troubleshooting, Telecommunications, Leadership, Strategic Planning, Coaching, Account Management, Public Speaking, Inventory Management, Process Improvement, Social Networking, Public Relations, Research, Social Media, Marketing Communications, Marketing Strategy, Wireless, Fundraising, Microsoft Office
Education
University of Missouri-Saint Louis 2010 — 2014
Bachelor of Arts (B.A.), Communication; Public Relations, Advertising, and Applied Communication
Tyler Junior College 2003 — 2005
Associate of Arts (A.A.), Speech Communication and Rhetoric
InterGlobal May 2013 - Present
Convergys February 2013 - April 2013
Third Presbyterian Church November 2010 - December 2012
Macy's Credit Collections Services September 2009 - August 2010
Verizon Wireless September 2007 - July 2009
Skills
10 Key, Customer Support, Retail, Typing, Office Equipment, Driving License, People Skills, Training Delivery, Fast Learner, Teamwork, Team Leadership, Professional Experience, Schedules, Human Resources, Data Entry, Call Center, Collections, Management, Customer Service, Sales, Microsoft Excel, Customer Satisfaction, Customer Experience, Team Building, Customer Retention, Marketing, Event Planning, Training, Recruiting, Outlook, Microsoft Word, Time Management, Troubleshooting, Telecommunications, Leadership, Strategic Planning, Coaching, Account Management, Public Speaking, Inventory Management, Process Improvement, Social Networking, Public Relations, Research, Social Media, Marketing Communications, Marketing Strategy, Wireless, Fundraising, Microsoft Office
Education
University of Missouri-Saint Louis 2010 — 2014
Bachelor of Arts (B.A.), Communication; Public Relations, Advertising, and Applied Communication
Tyler Junior College 2003 — 2005
Associate of Arts (A.A.), Speech Communication and Rhetoric
Rosa Ward, MBA Rosa Ward, MBA's Convergys Experience September 2007 - December 2009
Job Credit Analyst with International Credit and Finance Experience.
Industry Consumer Goods
Experience
Cargill November 2012 - Present
The Coleman Company, Inc. April 2010 - January 2013
Convergys September 2007 - December 2009
GMAC Financial April 2006 - September 2007
Free Cell, Lima Partners Airport November 2003 - February 2006
Texpop Corporation March 1999 - September 2001
Skills
SAP, Credit Analysis, Credit Risk, Microsoft Excel, Microsoft Word, PowerPoint, Inventory Management, Microsoft Office, Employee Relations, Customer Service, Accounts Receivable, Banking, Legal Writing, legal, Legal Advice, Legal Assistance, Legal Compliance, Legal Translation, Legal Documents, Legal Liability, Management, Risk Management, Project Management, Operations Management, Latin American markets, Training
Education
Universidad del Pacífico (PE) 2000 — 2003
MBA, Administration, Marketing and Finance
Universidad de Lima 1987 — 1993
J.D., Law and Political Sciences
Cargill November 2012 - Present
The Coleman Company, Inc. April 2010 - January 2013
Convergys September 2007 - December 2009
GMAC Financial April 2006 - September 2007
Free Cell, Lima Partners Airport November 2003 - February 2006
Texpop Corporation March 1999 - September 2001
Skills
SAP, Credit Analysis, Credit Risk, Microsoft Excel, Microsoft Word, PowerPoint, Inventory Management, Microsoft Office, Employee Relations, Customer Service, Accounts Receivable, Banking, Legal Writing, legal, Legal Advice, Legal Assistance, Legal Compliance, Legal Translation, Legal Documents, Legal Liability, Management, Risk Management, Project Management, Operations Management, Latin American markets, Training
Education
Universidad del Pacífico (PE) 2000 — 2003
MBA, Administration, Marketing and Finance
Universidad de Lima 1987 — 1993
J.D., Law and Political Sciences
Nick Szwedo's Convergys Experience August 2011 - November 2012
Job Agent Staff at State Farm Insurance
Industry Financial Services
Experience
State Farm Insurance December 2012 - Present
Self-Employed August 2004 - Present
Convergys August 2011 - November 2012
I Scream U Scream May 2007 - June 2010
Skills
Spanish, Customer Service, Property & Casualty..., Personal Finance, Life Insurance, Banking, Health Insurance, Microsoft Office, Staff Supervision, Music
Education
University of Illinois at Urbana-Champaign 2007 — 2011
Bachelors of Arts, Spanish
Universitat de Barcelona 2009 — 2010
State Farm Insurance December 2012 - Present
Self-Employed August 2004 - Present
Convergys August 2011 - November 2012
I Scream U Scream May 2007 - June 2010
Skills
Spanish, Customer Service, Property & Casualty..., Personal Finance, Life Insurance, Banking, Health Insurance, Microsoft Office, Staff Supervision, Music
Education
University of Illinois at Urbana-Champaign 2007 — 2011
Bachelors of Arts, Spanish
Universitat de Barcelona 2009 — 2010
George Job Vetticaden's Convergys Experience 2002 - 2004
Job Center of Excellence (COE) Principal Architect at Hortonworks
Industry Computer Software
Experience
Hortonworks July 2015 - Present
Hortonworks November 2012 - Present
eScreeningz LLC August 2008 - Present
VMware vFabric Cloud Application Platform May 2011 - November 2012
Express Scripts August 2009 - May 2011
Monsanto August 2008 - August 2009
MasterCard 2005 - August 2008
Federal Reserve Bank of St. Louis March 2004 - March 2005
Convergys 2002 - 2004
Skills
Spring, SOA, Java Enterprise Edition, Cloud Computing, Java, Hadoop, Hibernate, Big Data, Enterprise Software, Distributed Systems, Agile Methodologies, Spring Framework, XML, Enterprise Architecture, Hive, Gemfire, Pig, JUnit, Continuous Integration, Scalability, RabbitMQ, Mule ESB, Data Grid, MapR, Technical Recruiting, Thought Leadership, Amazon Web Services...
Education
Trinity University 1998 — 2002
BA, Computer Science, Math
Saint Louis University High School (SLUH) 1994 — 1998
Hortonworks July 2015 - Present
Hortonworks November 2012 - Present
eScreeningz LLC August 2008 - Present
VMware vFabric Cloud Application Platform May 2011 - November 2012
Express Scripts August 2009 - May 2011
Monsanto August 2008 - August 2009
MasterCard 2005 - August 2008
Federal Reserve Bank of St. Louis March 2004 - March 2005
Convergys 2002 - 2004
Skills
Spring, SOA, Java Enterprise Edition, Cloud Computing, Java, Hadoop, Hibernate, Big Data, Enterprise Software, Distributed Systems, Agile Methodologies, Spring Framework, XML, Enterprise Architecture, Hive, Gemfire, Pig, JUnit, Continuous Integration, Scalability, RabbitMQ, Mule ESB, Data Grid, MapR, Technical Recruiting, Thought Leadership, Amazon Web Services...
Education
Trinity University 1998 — 2002
BA, Computer Science, Math
Saint Louis University High School (SLUH) 1994 — 1998
Ricardo A. Laremont Ricardo A. Laremont's Convergys Experience December 2007 - February 2010
Job Certified Pharmacy Technician at Children's Hospital Colorado
Industry Hospital & Health Care
Experience
Children's Hospital Colorado November 2012 - Present
North Suburban Medical Center April 2010 - May 2014
Convergys December 2007 - February 2010
Convergys July 2006 - December 2007
Convergys April 2004 - July 2006
Japan Exchange and Teaching Programme July 2000 - August 2002
Skills
Operations Management, Customer Service, Healthcare, Call Center, Data Analysis, Internal Audit, Business Process..., Project Management, Process Improvement, Pharmacy, Call Centers, Pharmacy Automation, Hospital Pharmacy, Recruiting, Vendor Management, Pharmacists, CPOE, Analysis, Pyxis, Leadership, HIPAA, Management
Education
Union College 1996 — 2000
BA, Latin American History
The Lawrenceville School 1993 — 1996
Children's Hospital Colorado November 2012 - Present
North Suburban Medical Center April 2010 - May 2014
Convergys December 2007 - February 2010
Convergys July 2006 - December 2007
Convergys April 2004 - July 2006
Japan Exchange and Teaching Programme July 2000 - August 2002
Skills
Operations Management, Customer Service, Healthcare, Call Center, Data Analysis, Internal Audit, Business Process..., Project Management, Process Improvement, Pharmacy, Call Centers, Pharmacy Automation, Hospital Pharmacy, Recruiting, Vendor Management, Pharmacists, CPOE, Analysis, Pyxis, Leadership, HIPAA, Management
Education
Union College 1996 — 2000
BA, Latin American History
The Lawrenceville School 1993 — 1996
Gwen Woods Gwen Woods's Convergys Experience April 2005 - March 2006
Job Phlebotomist at St. John Medical Center
Industry Hospital & Health Care
Experience
St. John Medical Center July 2011 - Present
Accenture November 2006 - October 2008
Convergys April 2005 - March 2006
Deloitte Consulting December 1995 - April 2005
Deloitte & Touche Outsourcing 1995 - 2005
Skills
Project Management, Auditing, Project Planning, Governance, IT Strategy, Business Process..., Change Management, Process Improvement, BPO, Enterprise Risk..., Shared Services, Business Strategy, Management Consulting, Accounting, Business Analysis, Business Transformation, PeopleSoft, Active Directory, Data Analysis, Business Process, Program Management
Education
Tulsa Community College 2011 — 2013
Associate in Applied Sciences, Radiologic Technology/Science - Radiographer
University of Tulsa 1992 — 1995
BSBA, Accounting
St. John Medical Center July 2011 - Present
Accenture November 2006 - October 2008
Convergys April 2005 - March 2006
Deloitte Consulting December 1995 - April 2005
Deloitte & Touche Outsourcing 1995 - 2005
Skills
Project Management, Auditing, Project Planning, Governance, IT Strategy, Business Process..., Change Management, Process Improvement, BPO, Enterprise Risk..., Shared Services, Business Strategy, Management Consulting, Accounting, Business Analysis, Business Transformation, PeopleSoft, Active Directory, Data Analysis, Business Process, Program Management
Education
Tulsa Community College 2011 — 2013
Associate in Applied Sciences, Radiologic Technology/Science - Radiographer
University of Tulsa 1992 — 1995
BSBA, Accounting
Sergio Batista Sergio Batista's Convergys Experience April 2003 - October 2005
Job Solutions Architect at EMC Computer Systems
Industry Information Technology and Services
Experience
EMC April 2010 - Present
IBM October 2007 - April 2010
LHS July 2006 - September 2007
TIM December 2005 - July 2006
Convergys April 2003 - October 2005
ADC April 2001 - March 2003
Integris September 1998 - April 2001
Skills
Pre-sales, Solution Architecture, Cloud Computing, Telecommunications, Integration, ITIL, Virtualization, Data Center, Storage Area Networks, Storage, BSS, Product Management, Professional Services, Enterprise Architecture, Billing Systems, SaaS, Disaster Recovery, IT Service Management, Service Delivery, Enterprise Software, VoIP, Project Management, Project Delivery, NAS, Solution Selling, Software Project..., Technical Sales..., IP, Information Technology, Management, Storage Virtualization, Data Migration, VMware, IT Strategy, Storage Resource..., Network Performance..., Configuration Management, Performance Management, IT Infrastructure..., Software-Defined Data..., Business Development, Video Surveillance, OpenStack, Orchestration, Service Catalog
Education
Universidade de São Paulo 1999 — 2001
Universidade Federal de São Carlos 1994 — 1998
BS
EMC April 2010 - Present
IBM October 2007 - April 2010
LHS July 2006 - September 2007
TIM December 2005 - July 2006
Convergys April 2003 - October 2005
ADC April 2001 - March 2003
Integris September 1998 - April 2001
Skills
Pre-sales, Solution Architecture, Cloud Computing, Telecommunications, Integration, ITIL, Virtualization, Data Center, Storage Area Networks, Storage, BSS, Product Management, Professional Services, Enterprise Architecture, Billing Systems, SaaS, Disaster Recovery, IT Service Management, Service Delivery, Enterprise Software, VoIP, Project Management, Project Delivery, NAS, Solution Selling, Software Project..., Technical Sales..., IP, Information Technology, Management, Storage Virtualization, Data Migration, VMware, IT Strategy, Storage Resource..., Network Performance..., Configuration Management, Performance Management, IT Infrastructure..., Software-Defined Data..., Business Development, Video Surveillance, OpenStack, Orchestration, Service Catalog
Education
Universidade de São Paulo 1999 — 2001
Universidade Federal de São Carlos 1994 — 1998
BS
DENIS PERALTA's Convergys Experience April 2011 - August 2011
Job Research Assistant Applied Economics
Industry Research
Experience
Utah State University September 2011 - Present
StartSmart: New Mexico K-3 Plus Extended School Year Validation Study (CDP-USU) June 2014 - May 2015
Inter-American Development Bank 2014 - 2014
Utah State University August 2013 - December 2013
Convergys April 2011 - August 2011
Partners in Business April 2010 - April 2011
Skills
Microsoft Office, Research, Public Speaking, Data Analysis, Spanish, Teaching, Analysis, Higher Education, Matlab, Sales, Statistics, Leadership, Access, Email Marketing, PowerPoint, Leadership Development, SPSS, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Stata, SAS, Management, Strategic Planning, Social Media, Marketing, Training, Event Planning
Education
Utah State University 2011 — 2015
Doctor of Philosophy (Ph.D.), Economics, Applied Economics
Utah State University 2008 — 2010
Master's Degree, Applied Economics, 3.92 GPA
Utah State University - Jon M. Huntsman School of Business 2008 — 2010
Master of Business Administration (M.B.A.), 3.89 GPA
Universidad Tecnológica de Santiago 2004 — 2007
Bachelor's Degree, Industrial and Systems Engineering, 3.8 GPA
Utah State University September 2011 - Present
StartSmart: New Mexico K-3 Plus Extended School Year Validation Study (CDP-USU) June 2014 - May 2015
Inter-American Development Bank 2014 - 2014
Utah State University August 2013 - December 2013
Convergys April 2011 - August 2011
Partners in Business April 2010 - April 2011
Skills
Microsoft Office, Research, Public Speaking, Data Analysis, Spanish, Teaching, Analysis, Higher Education, Matlab, Sales, Statistics, Leadership, Access, Email Marketing, PowerPoint, Leadership Development, SPSS, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Stata, SAS, Management, Strategic Planning, Social Media, Marketing, Training, Event Planning
Education
Utah State University 2011 — 2015
Doctor of Philosophy (Ph.D.), Economics, Applied Economics
Utah State University 2008 — 2010
Master's Degree, Applied Economics, 3.92 GPA
Utah State University - Jon M. Huntsman School of Business 2008 — 2010
Master of Business Administration (M.B.A.), 3.89 GPA
Universidad Tecnológica de Santiago 2004 — 2007
Bachelor's Degree, Industrial and Systems Engineering, 3.8 GPA
Kristie (Hoots) Meyer's Convergys Experience August 2015 - Present
Job Paralegal at Legalgirlindeed
Industry Law Practice
Experience
Convergys August 2015 - Present
Mississippi Department of Human Services February 2011 - January 2013
A.J Rebbenack Law Firm October 2010 - January 2011
Bruce A. Miller, Attorney at Law 2004 - September 2010
Skills
Legal Research, Legal Writing, Westlaw, Trials, Litigation, Civil Litigation, Courts, Commercial Litigation, Corporate Law, Legal Assistance, Mediation, Appeals, Intellectual Property, Personal Injury, Legal Advice, Customer Service, Microsoft Office
Education
Tulane University 2003 — 2006
Bachelor's Degree, Paralegal
Boiling Springs High School 1994 — 1995
Convergys August 2015 - Present
Mississippi Department of Human Services February 2011 - January 2013
A.J Rebbenack Law Firm October 2010 - January 2011
Bruce A. Miller, Attorney at Law 2004 - September 2010
Skills
Legal Research, Legal Writing, Westlaw, Trials, Litigation, Civil Litigation, Courts, Commercial Litigation, Corporate Law, Legal Assistance, Mediation, Appeals, Intellectual Property, Personal Injury, Legal Advice, Customer Service, Microsoft Office
Education
Tulane University 2003 — 2006
Bachelor's Degree, Paralegal
Boiling Springs High School 1994 — 1995
Omegan Boyce Omegan Boyce's Convergys Experience May 2014 - February 2015
Job Student at Tyler Junior College
Industry Financial Services
Experience
Snoddy Bail Bonds March 2015 - Present
United States Army Reserves June 2008 - Present
Convergys May 2014 - February 2015
Sutherland Global December 2012 - April 2014
Capital One September 2011 - November 2012
Citi Mortgage August 2009 - July 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Tyler Junior College 2013 — 2015
General Studies
Tyler Junior College 2013 — 2015
AA, General Studies
National Mortgage Licensing Registry
Longview High School 2005 — 2008
General Studies
Snoddy Bail Bonds March 2015 - Present
United States Army Reserves June 2008 - Present
Convergys May 2014 - February 2015
Sutherland Global December 2012 - April 2014
Capital One September 2011 - November 2012
Citi Mortgage August 2009 - July 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Tyler Junior College 2013 — 2015
General Studies
Tyler Junior College 2013 — 2015
AA, General Studies
National Mortgage Licensing Registry
Longview High School 2005 — 2008
General Studies
Dominic Giroux Dominic Giroux's Convergys Experience January 2011 - May 2012
Job Director of Enterprise Architecture
Industry Information Technology and Services
Experience
The InfiLaw System August 2015 - Present
Domels LLC July 2013 - Present
NetCracker May 2012 - June 2013
Convergys January 2011 - May 2012
Convergys October 2006 - December 2011
Convergys October 2004 - October 2006
Convergys October 2003 - October 2004
Convergys January 2001 - October 2003
IMI Systems, Ajilon 1996 - 2001
IBM 1995 - 1996
Skills
Low Latency, Architecture, Integration, Programming, Object Oriented Design, Operating Systems, Business Analysis, SQL, Linux, XML, C++, Java, Windows, Server Architecture, Deployment, Application Development, Requirements Analysis, Software Development, Telecommunications, Change Management, Team Management, Program Management, Process Improvement, Coaching, Team Leadership, PL/SQL, Analysis, Risk Management, Release Management, Problem Solving, Solution Architecture, Unix, Software Project..., Oracle, Perl, Enterprise Architecture, SOA, Unix Shell Scripting, Pre-sales, Open Source Software, PMP, Technical Architecture, Systems Analysis, Web Services, Agile Methodologies, Software Engineering, Scrum, Solaris, System Deployment
Education
Université de Sherbrooke 1992 — 1995
BS, Computer Science
Brébeuf 1984 — 1991
DES, High School/Secondary Diplomas and Certificates
brebeuf Brebeuf Brébeuf 1984 — 1991
DEC, Pure and Health Sciences
The InfiLaw System August 2015 - Present
Domels LLC July 2013 - Present
NetCracker May 2012 - June 2013
Convergys January 2011 - May 2012
Convergys October 2006 - December 2011
Convergys October 2004 - October 2006
Convergys October 2003 - October 2004
Convergys January 2001 - October 2003
IMI Systems, Ajilon 1996 - 2001
IBM 1995 - 1996
Skills
Low Latency, Architecture, Integration, Programming, Object Oriented Design, Operating Systems, Business Analysis, SQL, Linux, XML, C++, Java, Windows, Server Architecture, Deployment, Application Development, Requirements Analysis, Software Development, Telecommunications, Change Management, Team Management, Program Management, Process Improvement, Coaching, Team Leadership, PL/SQL, Analysis, Risk Management, Release Management, Problem Solving, Solution Architecture, Unix, Software Project..., Oracle, Perl, Enterprise Architecture, SOA, Unix Shell Scripting, Pre-sales, Open Source Software, PMP, Technical Architecture, Systems Analysis, Web Services, Agile Methodologies, Software Engineering, Scrum, Solaris, System Deployment
Education
Université de Sherbrooke 1992 — 1995
BS, Computer Science
Brébeuf 1984 — 1991
DES, High School/Secondary Diplomas and Certificates
brebeuf Brebeuf Brébeuf 1984 — 1991
DEC, Pure and Health Sciences
Rodney Lewis Rodney Lewis's Convergys Experience August 2013 - April 2014
Job Executive Director, HR at Catalina Marketing
Industry Human Resources
Experience
Catalina Marketing June 2014 - Present
Convergys August 2013 - April 2014
SYKES Enterprises, Inc. March 2004 - August 2013
Paradigm Learning June 2002 - February 2004
Capital One March 1999 - May 2002
Skills
Talent Management, Succession Planning, Performance Management, Organizational..., Executive Coaching, Instructional Design, Project Management, Internal Audit, Performance Consulting, Management Development, Organizational Design, Leadership, Vendor Management, Call Centers, Outsourcing, Personnel Management, Strategy, Personnel Selection, Recruiting, Human Resources, Program Management, Training
Education
Trevecca Nazarene University 1993 — 1994
BA, Management and Human Relations
Catalina Marketing June 2014 - Present
Convergys August 2013 - April 2014
SYKES Enterprises, Inc. March 2004 - August 2013
Paradigm Learning June 2002 - February 2004
Capital One March 1999 - May 2002
Skills
Talent Management, Succession Planning, Performance Management, Organizational..., Executive Coaching, Instructional Design, Project Management, Internal Audit, Performance Consulting, Management Development, Organizational Design, Leadership, Vendor Management, Call Centers, Outsourcing, Personnel Management, Strategy, Personnel Selection, Recruiting, Human Resources, Program Management, Training
Education
Trevecca Nazarene University 1993 — 1994
BA, Management and Human Relations
Jose Guerra Jose Guerra's Convergys Experience March 1989 - July 1993
Job President, L5 Source, LLC
Industry Information Technology and Services
Experience
L5 Source, LLC June 2003 - Present
Duke Energy Corporation January 1999 - May 2003
Duke Energy Corporation January 1997 - December 1998
Nine West Group November 1994 - May 1996
Nine West Group August 1993 - October 1994
Convergys March 1989 - July 1993
Procter & Gamble July 1978 - October 1988
Skills
IT Strategy, Outsourcing, Strategy, Business Intelligence, Business Process..., Program Management, Mergers & Acquisitions, Leadership, Vendor Management, Process Improvement, Management, Integration, Business Analysis, Negotiation, Strategic Planning, Cross-functional Team..., Project Portfolio..., Enterprise Architecture, ERP, Business Process, Business Development, Project Management, Consulting, Change Management, Mergers, Big Data, Project Planning, Entrepreneurship, New Business Development, SDLC, Information Technology, Team Building, Supply Chain, PMP, Budgets, Telecommunications, Management Consulting, IT Management, Software Development, Cloud Computing, Agile Methodologies, Governance, Team Leadership, Supply Chain Management
Education
Xavier University 2001 — 2003
MBA, General Management
Universidad Iberoamericana 1972 — 1977
Engineering, Electronics and Telecommunications
L5 Source, LLC June 2003 - Present
Duke Energy Corporation January 1999 - May 2003
Duke Energy Corporation January 1997 - December 1998
Nine West Group November 1994 - May 1996
Nine West Group August 1993 - October 1994
Convergys March 1989 - July 1993
Procter & Gamble July 1978 - October 1988
Skills
IT Strategy, Outsourcing, Strategy, Business Intelligence, Business Process..., Program Management, Mergers & Acquisitions, Leadership, Vendor Management, Process Improvement, Management, Integration, Business Analysis, Negotiation, Strategic Planning, Cross-functional Team..., Project Portfolio..., Enterprise Architecture, ERP, Business Process, Business Development, Project Management, Consulting, Change Management, Mergers, Big Data, Project Planning, Entrepreneurship, New Business Development, SDLC, Information Technology, Team Building, Supply Chain, PMP, Budgets, Telecommunications, Management Consulting, IT Management, Software Development, Cloud Computing, Agile Methodologies, Governance, Team Leadership, Supply Chain Management
Education
Xavier University 2001 — 2003
MBA, General Management
Universidad Iberoamericana 1972 — 1977
Engineering, Electronics and Telecommunications
Sabina Byers Sabina Byers's Convergys Experience 1992 - 2000
Job Recruiting Manager at Corporate Cleaning Systems Inc.
Industry Professional Training & Coaching
Experience
Corporate Cleaning Systems Inc. March 2015 - Present
Agile Pursuits Franchising, Inc. a Procter & Gamble Company May 2011 - July 2014
Advanced Drainage Systems, Inc. August 2007 - June 2011
Chipotle 2005 - 2007
MeadWestvaco 2003 - 2005
AK Steel 2000 - 2002
Convergys 1992 - 2000
Convergys-Procter & Gamble 1992 - 2000
Skills
Leadership Development, Training, Recruiting, Team Building, Customer Service, Strategy, Human Resources, Performance Management, Instructional Design, Operations Management, Project Management, Organizational..., Logistics, Succession Planning, Leadership, Coaching, Process Improvement, Management, Strategic Planning, Change Management, Consulting, Program Management, Public Speaking, Adult Education, Onboarding, Bilingual Education, Talent Management, Employee Training, Employee Relations, Employee Engagement, Sales, Team Leadership
Education
Universidad Laica 'Vicente Rocafuerte de Guayaquil 1986 — 1990
Bachelor
Universidad Laica 'Vicente Rocafuerte de Guayaquil
Bachelor's degree
Corporate Cleaning Systems Inc. March 2015 - Present
Agile Pursuits Franchising, Inc. a Procter & Gamble Company May 2011 - July 2014
Advanced Drainage Systems, Inc. August 2007 - June 2011
Chipotle 2005 - 2007
MeadWestvaco 2003 - 2005
AK Steel 2000 - 2002
Convergys 1992 - 2000
Convergys-Procter & Gamble 1992 - 2000
Skills
Leadership Development, Training, Recruiting, Team Building, Customer Service, Strategy, Human Resources, Performance Management, Instructional Design, Operations Management, Project Management, Organizational..., Logistics, Succession Planning, Leadership, Coaching, Process Improvement, Management, Strategic Planning, Change Management, Consulting, Program Management, Public Speaking, Adult Education, Onboarding, Bilingual Education, Talent Management, Employee Training, Employee Relations, Employee Engagement, Sales, Team Leadership
Education
Universidad Laica 'Vicente Rocafuerte de Guayaquil 1986 — 1990
Bachelor
Universidad Laica 'Vicente Rocafuerte de Guayaquil
Bachelor's degree
Robert Olds Robert Olds's Convergys Experience June 2005 - January 2011
Job Vice President at Mediacom
Industry Telecommunications
Experience
Mediacom May 2015 - Present
Hitachi Consulting February 2011 - April 2015
Convergys June 2005 - January 2011
TeleTech January 2002 - March 2005
Qwest Communications 1994 - 2002
Verizon 1993 - 1994
Skills
Recruiting, Operations Management, Change Management, Business Transformation, Program Management, Six Sigma, Process Improvement, Outsourcing, Business Process..., Strategic Planning, Business Process..., Leadership Development, Cross-functional Team..., BPO, Analysis, New Business Development, Leadership, Strategy, Project Planning, Management, Management Consulting, Managed Services, Supply Chain Management, Operational Excellence, Vendor Management, Executive Management, Project Management, CRM, Call Centers, Team Building, Start-ups, Business Strategy, Business Development, PMP, Consulting, Product Development, Process Engineering, Business Intelligence, IT Strategy, Team Leadership, Mergers & Acquisitions, Risk Management, Professional Services, Integration, SaaS, Project Portfolio..., Business Process, Strategic Partnerships, Product Management, Business Analysis
Education
United States Military Academy at West Point
BS, Engineering
United States Military Academy at West Point
BS Engineering, Engineering
Mediacom May 2015 - Present
Hitachi Consulting February 2011 - April 2015
Convergys June 2005 - January 2011
TeleTech January 2002 - March 2005
Qwest Communications 1994 - 2002
Verizon 1993 - 1994
Skills
Recruiting, Operations Management, Change Management, Business Transformation, Program Management, Six Sigma, Process Improvement, Outsourcing, Business Process..., Strategic Planning, Business Process..., Leadership Development, Cross-functional Team..., BPO, Analysis, New Business Development, Leadership, Strategy, Project Planning, Management, Management Consulting, Managed Services, Supply Chain Management, Operational Excellence, Vendor Management, Executive Management, Project Management, CRM, Call Centers, Team Building, Start-ups, Business Strategy, Business Development, PMP, Consulting, Product Development, Process Engineering, Business Intelligence, IT Strategy, Team Leadership, Mergers & Acquisitions, Risk Management, Professional Services, Integration, SaaS, Project Portfolio..., Business Process, Strategic Partnerships, Product Management, Business Analysis
Education
United States Military Academy at West Point
BS, Engineering
United States Military Academy at West Point
BS Engineering, Engineering
Carleen Hughes's Convergys Experience May 2013 - August 2014
Job International Sales Executive at Randox
Industry Medical Devices
Experience
Randox February 2015 - Present
US NI Mentorship Program January 2015 - Present
iONOLOGY August 2014 - January 2015
Convergys May 2013 - August 2014
University of The Ozarks JLC December 2012 - April 2013
Dorothy Perkins, Arcadia Ltd November 2007 - December 2012
USG International - The New York Rose of Tralee June 2011 - August 2011
Skills
Marketing, Digital Marketing, Social Media Marketing, Customer Service, Online Marketing, Sales, Market Research, Management, Advertising, Marketing Communications, Marketing Strategy, Networking, Social Media, Email Marketing, Project Planning, Teamwork, Retail, Communication, Visual Merchandising, Research, Time Management, Project Management, Event Planning, Public Speaking, Microsoft Excel
Education
University of Ulster 2011 — 2014
First Class Honors Bachelor of Science (BSc), Marketing
University of the Ozarks 2012 — 2013
Associate's degree, Economics, marketing & management
St Genevieve's High School Belfast 2003 — 2010
A B B
Randox February 2015 - Present
US NI Mentorship Program January 2015 - Present
iONOLOGY August 2014 - January 2015
Convergys May 2013 - August 2014
University of The Ozarks JLC December 2012 - April 2013
Dorothy Perkins, Arcadia Ltd November 2007 - December 2012
USG International - The New York Rose of Tralee June 2011 - August 2011
Skills
Marketing, Digital Marketing, Social Media Marketing, Customer Service, Online Marketing, Sales, Market Research, Management, Advertising, Marketing Communications, Marketing Strategy, Networking, Social Media, Email Marketing, Project Planning, Teamwork, Retail, Communication, Visual Merchandising, Research, Time Management, Project Management, Event Planning, Public Speaking, Microsoft Excel
Education
University of Ulster 2011 — 2014
First Class Honors Bachelor of Science (BSc), Marketing
University of the Ozarks 2012 — 2013
Associate's degree, Economics, marketing & management
St Genevieve's High School Belfast 2003 — 2010
A B B
Jemishia Nazario's Convergys Experience February 2014 - January 2015
Job Retail Associate at TJ Maxx
Industry Retail
Experience
TJ Maxx July 2015 - Present
Convergys February 2014 - January 2015
Skills
Marketing, Direct Sales, Customer Service, Management, Leadership, Training, Team Building
Education
Troy University
Bachelor’s Degree, Psychology
TJ Maxx July 2015 - Present
Convergys February 2014 - January 2015
Skills
Marketing, Direct Sales, Customer Service, Management, Leadership, Training, Team Building
Education
Troy University
Bachelor’s Degree, Psychology
Laura Kirkwood Laura Kirkwood's Convergys Experience 1992 - 2012
Job IT Analyst at Netcracker
Industry Information Technology and Services
Experience
Netcracker December 1993 - Present
Convergys 1992 - 2012
Education
Transylvania University 1985 — 1989
BS, Psychology
Netcracker December 1993 - Present
Convergys 1992 - 2012
Education
Transylvania University 1985 — 1989
BS, Psychology
Autumn Green's Convergys Experience July 2014 - Present
Job SRR Agent at Convergys
Industry Consumer Services
Experience
Convergys July 2014 - Present
Holiday Inn Express September 2012 - February 2014
Skills
Customer Satisfaction, Document Drafting, Legal Research, Customer Service, Transcription, Multi-line Phone, Microsoft Office, Typing, Professional Phone..., Hospitality Industry, Front Office, Event Planning
Education
Tyler Junior College 2013 — 2015
Associate's degree, Legal Assistant/Paralegal, 3.6
Convergys July 2014 - Present
Holiday Inn Express September 2012 - February 2014
Skills
Customer Satisfaction, Document Drafting, Legal Research, Customer Service, Transcription, Multi-line Phone, Microsoft Office, Typing, Professional Phone..., Hospitality Industry, Front Office, Event Planning
Education
Tyler Junior College 2013 — 2015
Associate's degree, Legal Assistant/Paralegal, 3.6
Patrick Hanna Patrick Hanna's Convergys Experience June 2010 - May 2011
Job Technical Account Manager at Amazon
Industry Financial Services
Experience
Amazon July 2014 - Present
Intuit October 2012 - June 2014
Intuit May 2011 - October 2012
Convergys June 2010 - May 2011
Skills
Training, Management, Process Improvement, Team Leadership, Quality Assurance, Risk Management, Customer Satisfaction, Project Management, Program Management, Data Analysis, Change Management, Business Process..., Strategic Planning, Research, Business Analysis, Microsoft Office, Employee Training, Customer Service, Call Centers
Education
University of Arizona 2002 — 2006
Bachelor of Arts (B.A.), Political Science and Government
Tokyo International University 2004 — 2005
Japanese Studies
Amazon July 2014 - Present
Intuit October 2012 - June 2014
Intuit May 2011 - October 2012
Convergys June 2010 - May 2011
Skills
Training, Management, Process Improvement, Team Leadership, Quality Assurance, Risk Management, Customer Satisfaction, Project Management, Program Management, Data Analysis, Change Management, Business Process..., Strategic Planning, Research, Business Analysis, Microsoft Office, Employee Training, Customer Service, Call Centers
Education
University of Arizona 2002 — 2006
Bachelor of Arts (B.A.), Political Science and Government
Tokyo International University 2004 — 2005
Japanese Studies
James Santiago James Santiago's Convergys Experience August 2007 - October 2012
Job IT Consultant, Business Analyst
Industry Information Technology and Services
Experience
Fusion Alliance October 2014 - Present
NovaStella Solutions LLC January 2012 - Present
FreeLance eCommerce July 2014 - October 2014
Diocese of St. Petersburg January 2014 - July 2014
Florida Blue October 2012 - January 2014
Convergys August 2007 - October 2012
Volusia County Schools 2006 - 2007
Welcome USA July 2005 - December 2005
US Department of Homeland Security, United States Secret Service September 1999 - January 2004
Skills
IEX, Change Management, Microsoft Office, Offshore Project..., Lotus Notes, NICE, PeopleSoft CRM, Outsourcing Management, Collaborative Problem..., MS Project, Curriculum Design, System Migration, Data Management, Training Delivery, Call Centers, Vendor Management, Software Documentation, Leadership, Onboarding, Business Analysis, Business Requirements..., E-commerce SEO, Global SEO, Online Lead Generation, Service Level Agreements, Love to Learn, PeopleSoft HCM, PeopleBook, Employee/Labor Relations, Employment Counseling, Wireless Networking, Broadband, LTE, Consolidation, P&L Management, Cost Reduction..., Call Center Development, SharePoint, Customer Retention, Strategic Planning, Customer Experience, Operations Management, HRIS, Budgets, Organizational..., Visio, Talent Acquisition, Business Process..., Service Delivery, Payroll Administration
Education
Universidad de Puerto Rico 1999 — 2004
Bachelors of Arts, Pre-Law
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
Fusion Alliance October 2014 - Present
NovaStella Solutions LLC January 2012 - Present
FreeLance eCommerce July 2014 - October 2014
Diocese of St. Petersburg January 2014 - July 2014
Florida Blue October 2012 - January 2014
Convergys August 2007 - October 2012
Volusia County Schools 2006 - 2007
Welcome USA July 2005 - December 2005
US Department of Homeland Security, United States Secret Service September 1999 - January 2004
Skills
IEX, Change Management, Microsoft Office, Offshore Project..., Lotus Notes, NICE, PeopleSoft CRM, Outsourcing Management, Collaborative Problem..., MS Project, Curriculum Design, System Migration, Data Management, Training Delivery, Call Centers, Vendor Management, Software Documentation, Leadership, Onboarding, Business Analysis, Business Requirements..., E-commerce SEO, Global SEO, Online Lead Generation, Service Level Agreements, Love to Learn, PeopleSoft HCM, PeopleBook, Employee/Labor Relations, Employment Counseling, Wireless Networking, Broadband, LTE, Consolidation, P&L Management, Cost Reduction..., Call Center Development, SharePoint, Customer Retention, Strategic Planning, Customer Experience, Operations Management, HRIS, Budgets, Organizational..., Visio, Talent Acquisition, Business Process..., Service Delivery, Payroll Administration
Education
Universidad de Puerto Rico 1999 — 2004
Bachelors of Arts, Pre-Law
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
Jazmine Hope Jazmine Hope's Convergys Experience June 2012 - Present
Job Customer Service Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2012 - Present
Education
Tiffin University 2011 — 2014
Healthcare Administration
Convergys June 2012 - Present
Education
Tiffin University 2011 — 2014
Healthcare Administration
Dan Hiltz's Convergys Experience August 1988 - April 2007
Job
Industry Professional Training & Coaching
Experience
Leadership Squared LLC August 2011 - Present
Thomas More College June 2013 - Present
International Association for Continuing Education and Training July 2010 - Present
Kendle International, Inc January 2007 - July 2011
Convergys August 1988 - April 2007
Convergys Corporation January 1988 - January 2007
CBIS, Inc January 1988 - January 1998
Western-Southern Fin. Group April 1976 - August 1988
Skills
Executive Coaching, Leadership Development, Culture Change, Increasing Employee..., Performance Management, Networking, Employee Engagement, E-Learning, Curriculum Design, Instructional Design, Organizational..., Coaching, Talent Management, Change Management, Team Building, Performance Improvement, Learning Management
Education
University of Notre Dame 1971 — 1974
PhD, Sociology
University of Notre Dame 1971 — 1979
MA, Sociology
Thomas More College 1967 — 1971
AB, Sociology
Leadership Squared LLC August 2011 - Present
Thomas More College June 2013 - Present
International Association for Continuing Education and Training July 2010 - Present
Kendle International, Inc January 2007 - July 2011
Convergys August 1988 - April 2007
Convergys Corporation January 1988 - January 2007
CBIS, Inc January 1988 - January 1998
Western-Southern Fin. Group April 1976 - August 1988
Skills
Executive Coaching, Leadership Development, Culture Change, Increasing Employee..., Performance Management, Networking, Employee Engagement, E-Learning, Curriculum Design, Instructional Design, Organizational..., Coaching, Talent Management, Change Management, Team Building, Performance Improvement, Learning Management
Education
University of Notre Dame 1971 — 1974
PhD, Sociology
University of Notre Dame 1971 — 1979
MA, Sociology
Thomas More College 1967 — 1971
AB, Sociology
Erin Page's Convergys Experience 2005 - 2012
Job Analyst / Project Mgr at Pharmaceutical Product Development, Inc.
Industry Information Technology and Services
Experience
PPD April 2012 - Present
Convergys 2005 - 2012
GTECH Inc. 2003 - 2005
Convergys Corporation June 1999 - December 2002
Skills
Customer Service, Problem Solving, Documentation, Business Analysis, Software Implementation, Requirements Gathering, Public Speaking, Technical Writing, Software Documentation, Process Improvement, Project Planning, Training
Education
Xavier University 1995 — 2006
Master of Arts, 4.0
Towson University 1987 — 1991
Bachelor of Science, Economics, 3.5
PPD April 2012 - Present
Convergys 2005 - 2012
GTECH Inc. 2003 - 2005
Convergys Corporation June 1999 - December 2002
Skills
Customer Service, Problem Solving, Documentation, Business Analysis, Software Implementation, Requirements Gathering, Public Speaking, Technical Writing, Software Documentation, Process Improvement, Project Planning, Training
Education
Xavier University 1995 — 2006
Master of Arts, 4.0
Towson University 1987 — 1991
Bachelor of Science, Economics, 3.5
Terri Brown's Convergys Experience May 1984 - January 2005
Job
Industry Information Services
Experience
Omnicare January 2012 - Present
Western & Southern Financial Group (W&SFG) 2005 - December 2011
Convergys May 1984 - January 2005
Skills
Project Management, Business Analysis, PMP, PMO, Requirements Analysis, Software Project..., Vendor Management, Management, Process Improvement, SDLC, Change Management, Integration, Call Centers, IT Management, Program Management, Leadership, Business Process..., IT Strategy
Education
Thomas More College 1980 — 1984
Computer Science
Omnicare January 2012 - Present
Western & Southern Financial Group (W&SFG) 2005 - December 2011
Convergys May 1984 - January 2005
Skills
Project Management, Business Analysis, PMP, PMO, Requirements Analysis, Software Project..., Vendor Management, Management, Process Improvement, SDLC, Change Management, Integration, Call Centers, IT Management, Program Management, Leadership, Business Process..., IT Strategy
Education
Thomas More College 1980 — 1984
Computer Science
Mohammed Bourbel Mohammed Bourbel's Convergys Experience August 2011 - December 2013
Job USPS
Industry Outsourcing/Offshoring
Experience
USPS December 2013 - Present
Convergys August 2011 - December 2013
Priority Toyota April 2005 - April 2013
Regional airlines April 1997 - September 2001
F.R.A July 1975 - April 1997
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Team Management, Vendor Management, Contact Centers, Sla, Performance Management, Customer Satisfaction, Customer Experience, Offshoring, Customer Service, Employee Engagement, Technical Support, MIS, CRM, Process Improvement, Shared Services, Customer Retention, Customer Support, Account Management, Inventory Management, Leadership, Management, Sales Management, Sales Process, Team Building
Education
Dijon-Bourgogne, France
Université Moulay Ismail Meknès
USPS December 2013 - Present
Convergys August 2011 - December 2013
Priority Toyota April 2005 - April 2013
Regional airlines April 1997 - September 2001
F.R.A July 1975 - April 1997
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Team Management, Vendor Management, Contact Centers, Sla, Performance Management, Customer Satisfaction, Customer Experience, Offshoring, Customer Service, Employee Engagement, Technical Support, MIS, CRM, Process Improvement, Shared Services, Customer Retention, Customer Support, Account Management, Inventory Management, Leadership, Management, Sales Management, Sales Process, Team Building
Education
Dijon-Bourgogne, France
Université Moulay Ismail Meknès
Mary Sue Dressman Mary Sue Dressman's Convergys Experience June 1974 - January 2006
Job Telecommunications Software Professional
Industry Telecommunications
Experience
Goldenberg Schneider LPA June 2008 - Present
FourWinds Academy January 2007 - December 2008
Convergys June 1974 - January 2006
Skills
Telecommunications, Process Improvement, Requirements Gathering, Project Management, Business Analysis, Requirements Analysis, Team Leadership, Project Planning, RFP, Testing, Management, Cross-functional Team..., Billing Systems, Test Strategy, Customer Support, SDLC, Vendor Management, Change Management, Integration, PMP, Call Centers, Solution Architecture, Business Process, Program Management, Project Delivery
Education
Xavier University 1971 — 1976
MS, Math
Thomas More College 1967 — 1971
AB, Math
Goldenberg Schneider LPA June 2008 - Present
FourWinds Academy January 2007 - December 2008
Convergys June 1974 - January 2006
Skills
Telecommunications, Process Improvement, Requirements Gathering, Project Management, Business Analysis, Requirements Analysis, Team Leadership, Project Planning, RFP, Testing, Management, Cross-functional Team..., Billing Systems, Test Strategy, Customer Support, SDLC, Vendor Management, Change Management, Integration, PMP, Call Centers, Solution Architecture, Business Process, Program Management, Project Delivery
Education
Xavier University 1971 — 1976
MS, Math
Thomas More College 1967 — 1971
AB, Math
Robert Kim's Convergys Experience August 2004 - August 2009
Job Business & Product Strategist
Industry Computer Software
Experience
Bridg.com January 2014 - Present
The EDGE Corporation 2012 - 2013
Futuredontics, Inc. June 2012 - January 2014
Bet Tracker June 2011 - June 2012
Liquid Analytics August 2009 - July 2011
Convergys August 2004 - August 2009
Kaplan Test Prep and Admissions August 2000 - August 2004
Garnet BioTherapeutics 2001 - 2003
Skills
Financial Modeling, Product Management, Business Strategy, Product Development, Entrepreneurship, Venture Capital, Analytics, Business, Certified Scrum Master..., Program Management, Market Research, Strategy, Management, Integration, Executive Management, Start-ups, Business Development, SaaS, Cross-functional Team..., Strategic Partnerships, Competitive Analysis
Education
University of California, Los Angeles - The Anderson School of Management 2008 — 2011
MBA
MCP Hahnemann School of Medicine 1999 — 2001
M.M.S.
University of California, Los Angeles 1991 — 1994
Bridg.com January 2014 - Present
The EDGE Corporation 2012 - 2013
Futuredontics, Inc. June 2012 - January 2014
Bet Tracker June 2011 - June 2012
Liquid Analytics August 2009 - July 2011
Convergys August 2004 - August 2009
Kaplan Test Prep and Admissions August 2000 - August 2004
Garnet BioTherapeutics 2001 - 2003
Skills
Financial Modeling, Product Management, Business Strategy, Product Development, Entrepreneurship, Venture Capital, Analytics, Business, Certified Scrum Master..., Program Management, Market Research, Strategy, Management, Integration, Executive Management, Start-ups, Business Development, SaaS, Cross-functional Team..., Strategic Partnerships, Competitive Analysis
Education
University of California, Los Angeles - The Anderson School of Management 2008 — 2011
MBA
MCP Hahnemann School of Medicine 1999 — 2001
M.M.S.
University of California, Los Angeles 1991 — 1994
lisa newport lisa newport's Convergys Experience September 2013 - March 2014
Job
Industry Hospitality
Experience
Convergys September 2013 - March 2014
J&J Industries December 2009 - September 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Ultimate Medical Academy 2012 — 2013
diploma-medical administrative assistant, Hospitality Administration/Management, 2.6 gpa
Convergys September 2013 - March 2014
J&J Industries December 2009 - September 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Ultimate Medical Academy 2012 — 2013
diploma-medical administrative assistant, Hospitality Administration/Management, 2.6 gpa
Denise Guinn Denise Guinn's Convergys Experience October 2003 - July 2005
Job Artist/Writer at KN Comics
Industry Consumer Services
Experience
Suddenlink Communications December 2006 - Present
KN Comics March 2009 - December 2012
Suddenlink Communications August 2005 - December 2006
Convergys October 2003 - July 2005
Washburn Enterprises July 2000 - October 2001
Mazzio's Corporation June 1998 - June 2000
OfficeTeam October 1998 - December 1998
Saint Francis Health Systems April 1998 - October 1998
Skills
Graphic Design, Customer Service, Call Center, Advertising, Photoshop, Microsoft Office, Adobe Creative Suite, Marketing, Mac, Illustrator, Customer Satisfaction, Creative Writing
Education
Tulsa Community College 1999 — 2000
basics
Platt College 1997 — 1998
Associate's degree, Commercial and Advertising Art, 3.9
Suddenlink Communications December 2006 - Present
KN Comics March 2009 - December 2012
Suddenlink Communications August 2005 - December 2006
Convergys October 2003 - July 2005
Washburn Enterprises July 2000 - October 2001
Mazzio's Corporation June 1998 - June 2000
OfficeTeam October 1998 - December 1998
Saint Francis Health Systems April 1998 - October 1998
Skills
Graphic Design, Customer Service, Call Center, Advertising, Photoshop, Microsoft Office, Adobe Creative Suite, Marketing, Mac, Illustrator, Customer Satisfaction, Creative Writing
Education
Tulsa Community College 1999 — 2000
basics
Platt College 1997 — 1998
Associate's degree, Commercial and Advertising Art, 3.9
Robert M. Stewart, II Robert M. Stewart, II's Convergys Experience January 2009 - Present
Job
Industry Information Technology and Services
Experience
Barrister Global Resources January 2011 - Present
Geeks Onsite January 2011 - Present
Intuit January 2011 - Present
Convergys January 2009 - Present
Alert Computing LLC January 1997 - Present
Alert Computing, LLC January 1992 - Present
Skills
Servers, Technical Support, Software Development, Program Management, SEO, Management
Education
University of Arizona 1975 — 1979
B.S, M.S.
United States Military Academy at West Point 1973 — 1975
B.S.
United States Military Academy
University of Arizona
B.S., M.S
Barrister Global Resources January 2011 - Present
Geeks Onsite January 2011 - Present
Intuit January 2011 - Present
Convergys January 2009 - Present
Alert Computing LLC January 1997 - Present
Alert Computing, LLC January 1992 - Present
Skills
Servers, Technical Support, Software Development, Program Management, SEO, Management
Education
University of Arizona 1975 — 1979
B.S, M.S.
United States Military Academy at West Point 1973 — 1975
B.S.
United States Military Academy
University of Arizona
B.S., M.S
Donna M. Vaughan's Convergys Experience May 2014 - July 2014
Job looking for work at home positions
Industry Internet
Experience
Convergys May 2014 - July 2014
Teletech Corp January 2014 - April 2014
ATT Internet Services June 2009 - September 2013
Orange Park Christian Center March 2003 - June 2009
Coldwell Banker Vanguard Realty, Inc. May 2006 - May 2009
Old Dominion University Library 1986 - May 1996
Skills
Data Entry, Telephone Skills, Customer Service, Microsoft Office, Outlook, Administrative..., Microsoft Excel, Troubleshooting, Spreadsheets
Education
Everest University 2008 — 2011
A.S., MIBC
Tidewater Community College 1978 — 1982
AAS, Secretarial Science
Convergys May 2014 - July 2014
Teletech Corp January 2014 - April 2014
ATT Internet Services June 2009 - September 2013
Orange Park Christian Center March 2003 - June 2009
Coldwell Banker Vanguard Realty, Inc. May 2006 - May 2009
Old Dominion University Library 1986 - May 1996
Skills
Data Entry, Telephone Skills, Customer Service, Microsoft Office, Outlook, Administrative..., Microsoft Excel, Troubleshooting, Spreadsheets
Education
Everest University 2008 — 2011
A.S., MIBC
Tidewater Community College 1978 — 1982
AAS, Secretarial Science
Ovie Bazunu Ovie Bazunu's Convergys Experience October 2001 - July 2004
Job Account Executive at Icon Information Consultants
Industry Information Technology and Services
Experience
Icon Information Consultants November 2012 - December 2013
Ricoh Americas Corporation January 2008 - November 2012
IKON Office Solutions July 2004 - August 2010
Convergys October 2001 - July 2004
Skills
Direct Sales, Solution Selling, Customer Retention, Budgets, Account Management, Salesforce.com, Cold Calling, Business Strategy, Sales Presentations, Selling, Vendor Management, Sales Operations, Process Improvement, Sales Force Development, B2B, Marketing Strategy, Merchandising, PowerPoint, Forecasting, Marketing, Selling Skills, Negotiation, Managed Print Services, Business Relationship..., Sales Process, Competitive Analysis, Outlook, Online Advertising, New Business Development, Contract Negotiation, Customer Service, Sales, Project Management, Inventory Management, Lotus Notes, Retail, Access, Applicant Tracking..., Microsoft Office, Team Leadership
Education
University of Houston-Downtown 2005 — 2009
Business Administration, Marketing
Tuskegee University 1999 — 2001
Westfield High School 1995 — 1999
Icon Information Consultants November 2012 - December 2013
Ricoh Americas Corporation January 2008 - November 2012
IKON Office Solutions July 2004 - August 2010
Convergys October 2001 - July 2004
Skills
Direct Sales, Solution Selling, Customer Retention, Budgets, Account Management, Salesforce.com, Cold Calling, Business Strategy, Sales Presentations, Selling, Vendor Management, Sales Operations, Process Improvement, Sales Force Development, B2B, Marketing Strategy, Merchandising, PowerPoint, Forecasting, Marketing, Selling Skills, Negotiation, Managed Print Services, Business Relationship..., Sales Process, Competitive Analysis, Outlook, Online Advertising, New Business Development, Contract Negotiation, Customer Service, Sales, Project Management, Inventory Management, Lotus Notes, Retail, Access, Applicant Tracking..., Microsoft Office, Team Leadership
Education
University of Houston-Downtown 2005 — 2009
Business Administration, Marketing
Tuskegee University 1999 — 2001
Westfield High School 1995 — 1999
Dave Moorman's Convergys Experience August 1998 - January 2007
Job IT Infrastructure Executive
Industry Information Technology and Services
Experience
David Moorman - IT Infrastructure Solutions 2008 - Present
Independent Consultant November 2007 - 2012
Convergys August 1998 - January 2007
Cincinnati Bell Information Systems 1992 - 1995
Cincinnati Bell Information Systems 1988 - 1991
Education
Thomas More College
BA, Business Administration
Xavier University
MBA
Rollins College - Crummer Graduate School of Business
David Moorman - IT Infrastructure Solutions 2008 - Present
Independent Consultant November 2007 - 2012
Convergys August 1998 - January 2007
Cincinnati Bell Information Systems 1992 - 1995
Cincinnati Bell Information Systems 1988 - 1991
Education
Thomas More College
BA, Business Administration
Xavier University
MBA
Rollins College - Crummer Graduate School of Business
Claritza Conway Claritza Conway's Convergys Experience November 2010 - June 2013
Job Export Coordinator at Specialty Commodities, Inc.(SCI) / Archer Daniels Midland (ADM)
Industry International Trade and Development
Experience
Specialty Commodities, Incorporated July 2013 - Present
Convergys November 2010 - June 2013
Patterson Pump Company February 2004 - July 2008
PARKER HANNIFIN CORPORATION October 1994 - July 2000
Skills
Business Strategy, International Sales, Product Development, Auditing, Supply Chain Management, Cross-functional Team..., Spanish, Negotiation, Customer Service, Customer Satisfaction, Shipping, Export, Operations Management, Forecasting, Pricing
Education
Universidad Simón Bolívar 1988 — 1994
BS, MECHANICAL ENGINEERING
Specialty Commodities, Incorporated July 2013 - Present
Convergys November 2010 - June 2013
Patterson Pump Company February 2004 - July 2008
PARKER HANNIFIN CORPORATION October 1994 - July 2000
Skills
Business Strategy, International Sales, Product Development, Auditing, Supply Chain Management, Cross-functional Team..., Spanish, Negotiation, Customer Service, Customer Satisfaction, Shipping, Export, Operations Management, Forecasting, Pricing
Education
Universidad Simón Bolívar 1988 — 1994
BS, MECHANICAL ENGINEERING
Jasmine Reid Jasmine Reid's Convergys Experience January 2012 - August 2014
Job Customer Care Rep at Convergys
Industry Outsourcing/Offshoring
Experience
Connextions September 2014 - January 2015
Convergys January 2012 - August 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Outlook, Team Leadership, Time Management, Telephone Skills, Microsoft Excel
Education
Ultimate Medical Academy 2015 — 2019
Ultimate Medical Academy 2014 — 2017
Medical Insurance Coding Specialist/Coder
Connextions September 2014 - January 2015
Convergys January 2012 - August 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Outlook, Team Leadership, Time Management, Telephone Skills, Microsoft Excel
Education
Ultimate Medical Academy 2015 — 2019
Ultimate Medical Academy 2014 — 2017
Medical Insurance Coding Specialist/Coder
Rodrigo De Castro's Convergys Experience April 2003 - November 2004
Job Sr. Software Engineer at Google
Industry Computer Software
Experience
Google January 2013 - Present
Microsoft Corporation 2011 - 2013
Amazon.com 2008 - 2011
Mezzano Tecnologia 2004 - 2008
Convergys April 2003 - November 2004
Universidade de São Paulo 2000 - 2003
Education
Universidade de São Paulo 2001 — 2003
MSc, Computer Science
Universidade de São Paulo 1997 — 2000
BSc, Computer Science
Escola Técnica Federal de São Paulo 1994 — 1996
Technician, Data Processing
Google January 2013 - Present
Microsoft Corporation 2011 - 2013
Amazon.com 2008 - 2011
Mezzano Tecnologia 2004 - 2008
Convergys April 2003 - November 2004
Universidade de São Paulo 2000 - 2003
Education
Universidade de São Paulo 2001 — 2003
MSc, Computer Science
Universidade de São Paulo 1997 — 2000
BSc, Computer Science
Escola Técnica Federal de São Paulo 1994 — 1996
Technician, Data Processing
Tiago Nodari's Convergys Experience October 2003 - August 2011
Job Director Professional Services at Zuora
Industry Computer Software
Experience
Zuora January 2014 - Present
Zuora February 2014 - December 2014
Zuora, Inc. September 2011 - February 2014
Convergys October 2003 - August 2011
DEX do Brasil October 2002 - September 2003
Solvo April 2000 - October 2001
Skills
Billing Systems, salesforce, BSS, Telecom BSS, SaaS, CRM Integration, Pre-sales, Scope Management, Large-scale Projects, Solution Architecture, Java Enterprise Edition, Integration, Unix, XML, JSP, Order Management, Web Services, Tomcat, Business Intelligence, Requirements Analysis, Agile Methodologies, Oracle, SQL, Cloud Computing, SOA, Programming, Telecommunications, Architecture, AIX, Scrum, Websphere, Ant, Architectures, CRM
Education
Universidade Federal de Santa Catarina 1995 — 1999
BS
Zuora January 2014 - Present
Zuora February 2014 - December 2014
Zuora, Inc. September 2011 - February 2014
Convergys October 2003 - August 2011
DEX do Brasil October 2002 - September 2003
Solvo April 2000 - October 2001
Skills
Billing Systems, salesforce, BSS, Telecom BSS, SaaS, CRM Integration, Pre-sales, Scope Management, Large-scale Projects, Solution Architecture, Java Enterprise Edition, Integration, Unix, XML, JSP, Order Management, Web Services, Tomcat, Business Intelligence, Requirements Analysis, Agile Methodologies, Oracle, SQL, Cloud Computing, SOA, Programming, Telecommunications, Architecture, AIX, Scrum, Websphere, Ant, Architectures, CRM
Education
Universidade Federal de Santa Catarina 1995 — 1999
BS
Arezki Halet's Convergys Experience May 1998 - July 2007
Job Managing Consultant at IBM
Industry Utilities
Experience
IBM September 2012 - Present
Oracle July 2006 - September 2012
Convergys May 1998 - July 2007
IMI Systems (AJILON) May 1997 - May 1998
AUG Signals September 1995 - May 1997
AQUILA mining Systems Ltd 1993 - 1994
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Business Process, Solution Architecture, Oracle, Data Conversion, Telecommunications, Telecommunications..., CC&B, Enterprise Architecture, Integration, Pre-sales, SDLC, Software Project..., Leadership, SOA, IT Strategy, Business Process Design, Enterprise Software, Requirements Gathering, PMP, Oracle E-Business Suite, PMO
Education
Université Laval 1988 — 1994
Ph.D, Image Processing, Pattern Recognition
Université Laval
M.Sc, Image Processing, Pattern Recognition
Université des Sciences et de la Technologie 'Houari Boumediène'
IBM September 2012 - Present
Oracle July 2006 - September 2012
Convergys May 1998 - July 2007
IMI Systems (AJILON) May 1997 - May 1998
AUG Signals September 1995 - May 1997
AQUILA mining Systems Ltd 1993 - 1994
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Business Process, Solution Architecture, Oracle, Data Conversion, Telecommunications, Telecommunications..., CC&B, Enterprise Architecture, Integration, Pre-sales, SDLC, Software Project..., Leadership, SOA, IT Strategy, Business Process Design, Enterprise Software, Requirements Gathering, PMP, Oracle E-Business Suite, PMO
Education
Université Laval 1988 — 1994
Ph.D, Image Processing, Pattern Recognition
Université Laval
M.Sc, Image Processing, Pattern Recognition
Université des Sciences et de la Technologie 'Houari Boumediène'
Lilly Bueno's Convergys Experience 2011 - 2011
Job VP Mexico Operation
Industry Financial Services
Experience
FCB/NCO November 2013 - Present
Dynamic Recovery Solutions February 2013 - Present
Greystone Concepts January 2012 - Present
Convergys ARM - Encore RMI January 2011 - October 2012
Convergys 2011 - 2011
Resurgent Capital Services 2007 - 2010
Global Vantedge Pvt Ltd 2005 - 2007
OSI 1996 - 2005
OSI 2000 - 2001
Skills
Change Management, Organizational Structure, Team Building, Business Process..., Process Management, Analytics, Quality Management, Technical Writing, Benchmarking, Bilingual, Client Development, Call Center, Leadership Development, Cross-cultural, Disaster Recovery, Cultural Diversity, Microsoft Excel, Problem Solving, Program Development, Strategic Planning, Start-ups, Staff Development, Managerial Finance, Risk Management, Call Centers, Process Improvement, Budgets, Outsourcing, BPO, Leadership, Performance Management, Operational Excellence, Training, Analysis, Management Consulting, Talent Management, Team Leadership, Vendor Management, Team Management, Executive Management, Coaching, Program Management, CRM, Customer Satisfaction, Business Strategy, Business Analysis, Business Development, Cross-functional Team..., Employee Training, New Business Development
Education
Universidad Central del Este 1975 — 1981
MD, Medicine
University of Miami
FCB/NCO November 2013 - Present
Dynamic Recovery Solutions February 2013 - Present
Greystone Concepts January 2012 - Present
Convergys ARM - Encore RMI January 2011 - October 2012
Convergys 2011 - 2011
Resurgent Capital Services 2007 - 2010
Global Vantedge Pvt Ltd 2005 - 2007
OSI 1996 - 2005
OSI 2000 - 2001
Skills
Change Management, Organizational Structure, Team Building, Business Process..., Process Management, Analytics, Quality Management, Technical Writing, Benchmarking, Bilingual, Client Development, Call Center, Leadership Development, Cross-cultural, Disaster Recovery, Cultural Diversity, Microsoft Excel, Problem Solving, Program Development, Strategic Planning, Start-ups, Staff Development, Managerial Finance, Risk Management, Call Centers, Process Improvement, Budgets, Outsourcing, BPO, Leadership, Performance Management, Operational Excellence, Training, Analysis, Management Consulting, Talent Management, Team Leadership, Vendor Management, Team Management, Executive Management, Coaching, Program Management, CRM, Customer Satisfaction, Business Strategy, Business Analysis, Business Development, Cross-functional Team..., Employee Training, New Business Development
Education
Universidad Central del Este 1975 — 1981
MD, Medicine
University of Miami
Dane Richardson's Convergys Experience July 2007 - December 2009
Job Senior Developer at Omnicare
Industry Information Technology and Services
Experience
Omnicare February 2011 - Present
TEK Systems February 2010 - February 2011
Convergys July 2007 - December 2009
IBM August 2004 - July 2007
Duke Energy August 2001 - August 2004
Fidelity Investments 1996 - 2001
Computer Horizons April 1995 - March 1996
Cincinnati Bell Information Systems June 1985 - April 1994
Skills
Business Analysis, Business Intelligence, Enterprise Architecture, Integration, Process Improvement, Requirements Analysis, SDLC, SQL, Software Development
Education
Transylvania University 1981 — 1985
Omnicare February 2011 - Present
TEK Systems February 2010 - February 2011
Convergys July 2007 - December 2009
IBM August 2004 - July 2007
Duke Energy August 2001 - August 2004
Fidelity Investments 1996 - 2001
Computer Horizons April 1995 - March 1996
Cincinnati Bell Information Systems June 1985 - April 1994
Skills
Business Analysis, Business Intelligence, Enterprise Architecture, Integration, Process Improvement, Requirements Analysis, SDLC, SQL, Software Development
Education
Transylvania University 1981 — 1985
Tina Schlaf's Convergys Experience March 2015 - Present
Job Operations Manager at Cincinnati Bell
Industry Telecommunications
Experience
Convergys March 2015 - Present
Cincinnati Bell April 2006 - March 2015
Cincinnati Bell Wireless June 2002 - April 2006
Cincinnati Bell Wireless October 1998 - April 2002
Skills
Telephony, Telecommunications, MPLS, Vendor Management, Call Center, Wireless, VoIP, Call Centers, Public Speaking, Customer Retention, Process Improvement, Managed Services, Account Management, Management, Cross-functional Team..., Customer Satisfaction, Solution Selling, Project Management, Sales, Direct Sales, Leadership, Product Management
Education
Thomas More College 2010 — 2013
Master of Business Administration (M.B.A.)
Thomas More College 2008 — 2010
Bachelor's Degree, Business Adminstration - Finance
University of Cincinnati 1994 — 1997
Convergys March 2015 - Present
Cincinnati Bell April 2006 - March 2015
Cincinnati Bell Wireless June 2002 - April 2006
Cincinnati Bell Wireless October 1998 - April 2002
Skills
Telephony, Telecommunications, MPLS, Vendor Management, Call Center, Wireless, VoIP, Call Centers, Public Speaking, Customer Retention, Process Improvement, Managed Services, Account Management, Management, Cross-functional Team..., Customer Satisfaction, Solution Selling, Project Management, Sales, Direct Sales, Leadership, Product Management
Education
Thomas More College 2010 — 2013
Master of Business Administration (M.B.A.)
Thomas More College 2008 — 2010
Bachelor's Degree, Business Adminstration - Finance
University of Cincinnati 1994 — 1997
Sharon Lu's Convergys Experience June 1996 - August 2008
Job Manager of Software Development at Kronos
Industry Defense & Space
Experience
Kronos October 2014 - Present
Fannie Mae April 2013 - September 2014
Northrop Grumman August 2008 - March 2013
Convergys June 1996 - August 2008
Skills
Unix, SDLC, SOA, Integration, SQL, Enterprise Architecture, Requirements Analysis, Software Development, Perl, Agile Methodologies, PMP, Java, Java Enterprise Edition, JBoss Application Server, Software Project..., COBOL, JCL, Testing, XML, Visual Basic, UML, Technical Services, Solution Architecture, System Architecture, Software Engineering, Web Services, Leave of Absence...
Education
University of Missouri-Rolla 1994 — 1996
Master, Computer science
China Research Institute of Posts and Telecommunications 1989 — 1992
Master, Electrical Engineering
Tongji University 1985 — 1989
Bachelor's Degree, Computer Science
Kronos October 2014 - Present
Fannie Mae April 2013 - September 2014
Northrop Grumman August 2008 - March 2013
Convergys June 1996 - August 2008
Skills
Unix, SDLC, SOA, Integration, SQL, Enterprise Architecture, Requirements Analysis, Software Development, Perl, Agile Methodologies, PMP, Java, Java Enterprise Edition, JBoss Application Server, Software Project..., COBOL, JCL, Testing, XML, Visual Basic, UML, Technical Services, Solution Architecture, System Architecture, Software Engineering, Web Services, Leave of Absence...
Education
University of Missouri-Rolla 1994 — 1996
Master, Computer science
China Research Institute of Posts and Telecommunications 1989 — 1992
Master, Electrical Engineering
Tongji University 1985 — 1989
Bachelor's Degree, Computer Science
Pascale Ropert's Convergys Experience December 2007 - August 2009
Job SAP HCM/Payroll at HR Focal Point
Industry Information Technology and Services
Experience
HR Focal Point March 2014 - Present
BHP Billiton December 2012 - December 2013
BHP Billiton December 2011 - December 2012
BHP Billiton May 2011 - April 2012
BHP Billiton November 2010 - April 2011
BHP Billiton July 2010 - November 2010
Dorset County Council August 2009 - November 2010
Convergys December 2007 - August 2009
Convergys 2007 - 2009
Bedford County Council January 2007 - December 2007
Skills
SAP PAYROLL, Project Mgt, Change Management, SLA, HR Transformation, Shared Service center, Process Design, Trainind and development, IT Outsourcing, SAP R/3, global HCM, SAP FICO, Global project, Shared Service Center, SAP HR, Payroll, Recruiting, SAP Implementation, Business Process, Project Management, Project Delivery, SD, Personnel Management, ABAP, Management, Human Resources, SAP, Training, SAP Portal, Sla, SAP ERP, Data Migration, Legacy Systems, Testing, Business Process..., SAP BW, SAPScript, ERP
Education
Université de Montréal 1991 — 1998
Bsc. Msc Communications - Change Mgt, Communication - Change Management
HR Focal Point March 2014 - Present
BHP Billiton December 2012 - December 2013
BHP Billiton December 2011 - December 2012
BHP Billiton May 2011 - April 2012
BHP Billiton November 2010 - April 2011
BHP Billiton July 2010 - November 2010
Dorset County Council August 2009 - November 2010
Convergys December 2007 - August 2009
Convergys 2007 - 2009
Bedford County Council January 2007 - December 2007
Skills
SAP PAYROLL, Project Mgt, Change Management, SLA, HR Transformation, Shared Service center, Process Design, Trainind and development, IT Outsourcing, SAP R/3, global HCM, SAP FICO, Global project, Shared Service Center, SAP HR, Payroll, Recruiting, SAP Implementation, Business Process, Project Management, Project Delivery, SD, Personnel Management, ABAP, Management, Human Resources, SAP, Training, SAP Portal, Sla, SAP ERP, Data Migration, Legacy Systems, Testing, Business Process..., SAP BW, SAPScript, ERP
Education
Université de Montréal 1991 — 1998
Bsc. Msc Communications - Change Mgt, Communication - Change Management
Amy Markwood's Convergys Experience 2002 - 2004
Job Motivational Speaker/Trainer * Professional Development Consultant
Industry Professional Training & Coaching
Experience
Dale Carnegie Training February 1999 - Present
Arbitron (now Nielsen) 2005 - 2007
Convergys 2002 - 2004
Skills
Instructional Design, Leadership Development, Coaching, Organizational..., Performance Consulting, Adult Education, Performance Improvement, Executive Coaching, Public Speaking, Needs Analysis, Management Consulting, Team Building, Career Development, Curriculum Development, Organizational..., Training, Professional..., Staff Development, Employee Engagement, Training Delivery, Talent Management, Change Management, Management Development, Personal Development, Business Coaching, Workshop Facilitation, Employee Training, Process Improvement, Blended Learning, Leadership, CRM, Succession Planning, Emotional Intelligence, Presentation Coaching, Executive Development
Education
State University of New York at Albany 1989 — 1994
Master's degree, Education
Dale Carnegie Training February 1999 - Present
Arbitron (now Nielsen) 2005 - 2007
Convergys 2002 - 2004
Skills
Instructional Design, Leadership Development, Coaching, Organizational..., Performance Consulting, Adult Education, Performance Improvement, Executive Coaching, Public Speaking, Needs Analysis, Management Consulting, Team Building, Career Development, Curriculum Development, Organizational..., Training, Professional..., Staff Development, Employee Engagement, Training Delivery, Talent Management, Change Management, Management Development, Personal Development, Business Coaching, Workshop Facilitation, Employee Training, Process Improvement, Blended Learning, Leadership, CRM, Succession Planning, Emotional Intelligence, Presentation Coaching, Executive Development
Education
State University of New York at Albany 1989 — 1994
Master's degree, Education
Tony Maschinot's Convergys Experience November 2000 - April 2008
Job Project Manager at Toyota Boshoku America
Industry Automotive
Experience
Toyota Boshoku America January 2009 - Present
Convergys November 2000 - April 2008
R L Polk August 1986 - November 2000
Skills
Process Improvement, Project Management, Program Management, Vendor Management, Business Analysis, Six Sigma, Continuous Improvement, Software Project..., Requirements Analysis, Cross-functional Team..., Automotive, MS Project, Project Portfolio..., Change Management, PMP, Team Building, Operations Management, ITIL, Visio, Software Documentation, Project Delivery, Business Process..., Business Intelligence, Leadership, IT Management, ERP, Disaster Recovery, Business Process, Integration, Requirements Gathering, Project Planning
Education
Thomas More College 1980 — 1986
Bachelor of Arts (BA), Business Administration, Management and Operations
Toyota Boshoku America January 2009 - Present
Convergys November 2000 - April 2008
R L Polk August 1986 - November 2000
Skills
Process Improvement, Project Management, Program Management, Vendor Management, Business Analysis, Six Sigma, Continuous Improvement, Software Project..., Requirements Analysis, Cross-functional Team..., Automotive, MS Project, Project Portfolio..., Change Management, PMP, Team Building, Operations Management, ITIL, Visio, Software Documentation, Project Delivery, Business Process..., Business Intelligence, Leadership, IT Management, ERP, Disaster Recovery, Business Process, Integration, Requirements Gathering, Project Planning
Education
Thomas More College 1980 — 1986
Bachelor of Arts (BA), Business Administration, Management and Operations
Luc Gaudreault's Convergys Experience June 2001 - May 2012
Job at
Industry Information Technology and Services
Experience
Toptech Systems May 2014 - Present
NetCracker May 2012 - May 2014
Convergys June 2001 - May 2012
Ajilon November 1997 - June 2001
Micro Tempus 1994 - 1997
Education
Université de Sherbrooke 1991 — 1994
Toptech Systems May 2014 - Present
NetCracker May 2012 - May 2014
Convergys June 2001 - May 2012
Ajilon November 1997 - June 2001
Micro Tempus 1994 - 1997
Education
Université de Sherbrooke 1991 — 1994
Jeff Lense's Convergys Experience January 1985 - May 2012
Job Sr. Manager at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys January 1985 - May 2012
Skills
Process Improvement, Change Management, Project Management, Team Management, Service Delivery, Release Management, Incident Management, Telecommunications
Education
Thomas More College 1980 — 1985
Bachelor of Science (BS), Computer Science
NetCracker May 2012 - Present
Convergys January 1985 - May 2012
Skills
Process Improvement, Change Management, Project Management, Team Management, Service Delivery, Release Management, Incident Management, Telecommunications
Education
Thomas More College 1980 — 1985
Bachelor of Science (BS), Computer Science
Brian Lutz's Convergys Experience February 1995 - May 2012
Job Sr. Systems Analyst at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys February 1995 - May 2012
Skills
Systems Analysis, SDLC, Requirements Analysis, Telecommunications..., Requirements Gathering, PMP
Education
Tri-State University 1979 — 1983
BACS, Computer Science
NetCracker May 2012 - Present
Convergys February 1995 - May 2012
Skills
Systems Analysis, SDLC, Requirements Analysis, Telecommunications..., Requirements Gathering, PMP
Education
Tri-State University 1979 — 1983
BACS, Computer Science
Gina Koch's Convergys Experience 1991 - 1996
Job Six Sigma Blackbelt
Industry Aviation & Aerospace
Experience
GE January 2012 - Present
General Electric April 2010 - January 2012
General Electric January 2007 - April 2010
GE May 2005 - February 2007
Convergys 1991 - 1996
Skills
Process Improvement, Disaster Recovery, Six Sigma, Program Management, Vendor Management, Cross-functional Team..., Change Management, Project Management, Business Process..., Integration, Business Analysis, PMP, SDLC, ITIL, Process Engineering, IT Strategy, Operations Management, Team Leadership, IT Management, Visio, Requirements Analysis, Data Analytics
Education
University of Cincinnati 2013 — 2015
Data Analytics Graduate Certificate, Data Analytics
Thomas More College
BA, Business
GE January 2012 - Present
General Electric April 2010 - January 2012
General Electric January 2007 - April 2010
GE May 2005 - February 2007
Convergys 1991 - 1996
Skills
Process Improvement, Disaster Recovery, Six Sigma, Program Management, Vendor Management, Cross-functional Team..., Change Management, Project Management, Business Process..., Integration, Business Analysis, PMP, SDLC, ITIL, Process Engineering, IT Strategy, Operations Management, Team Leadership, IT Management, Visio, Requirements Analysis, Data Analytics
Education
University of Cincinnati 2013 — 2015
Data Analytics Graduate Certificate, Data Analytics
Thomas More College
BA, Business
Mark Thibeau's Convergys Experience October 2008 - December 2010
Job Data Management Specialist at BeneTek Corporation
Industry Retail
Experience
BeneTek Corporation February 2014 - Present
Aon Hewitt September 2011 - February 2014
Convergys October 2008 - December 2010
Sears, Roebuck and Co. February 2008 - October 2008
Target October 2003 - July 2007
AT&T Wireless May 1999 - February 2003
Education
Troy University 2008 — 2010
Business Management
University of Central Florida 1998 — 2000
Computer Engineering
BeneTek Corporation February 2014 - Present
Aon Hewitt September 2011 - February 2014
Convergys October 2008 - December 2010
Sears, Roebuck and Co. February 2008 - October 2008
Target October 2003 - July 2007
AT&T Wireless May 1999 - February 2003
Education
Troy University 2008 — 2010
Business Management
University of Central Florida 1998 — 2000
Computer Engineering
Banafsheh (Bany) Sedighi, PMP, ITIL v3's Convergys Experience February 2003 - November 2004
Job IT Project Manager at NASA
Industry Information Technology and Services
Experience
NASA / DMI December 2008 - Present
RiskMetrics Group July 2005 - December 2008
E-site Marketing March 2005 - July 2005
Sprint Nextel November 2004 - March 2005
Convergys February 2003 - November 2004
Skills
Program Management, SDLC, PMP, PMO, Software Project..., Process Improvement, Data Analysis, Requirements Gathering
Education
Towson University 1999 — 2001
Bachelor of Science, Computer Science
NASA / DMI December 2008 - Present
RiskMetrics Group July 2005 - December 2008
E-site Marketing March 2005 - July 2005
Sprint Nextel November 2004 - March 2005
Convergys February 2003 - November 2004
Skills
Program Management, SDLC, PMP, PMO, Software Project..., Process Improvement, Data Analysis, Requirements Gathering
Education
Towson University 1999 — 2001
Bachelor of Science, Computer Science
Monet Reid's Convergys Experience July 2013 - November 2014
Job Student
Industry Recreational Facilities and Services
Experience
Convergys July 2013 - November 2014
TeleTech September 2012 - July 2013
Enterprise Rent-A-Car May 1999 - November 2008
Skills
Microsoft Office, Administration, Data Entry, Customer Service, Fundraising, Administrative Support, Telephone Skills, System Administration, Administrative..., PowerPoint, Outlook, Microsoft Excel, Team Building, Customer Satisfaction, Microsoft Word, Sales, Management, Training, Account Management, Administrative...
Education
Thomas Nelson Community College 2008 — 2010
Associates, Business Administration
Bethel High School 1993 — 1997
Convergys July 2013 - November 2014
TeleTech September 2012 - July 2013
Enterprise Rent-A-Car May 1999 - November 2008
Skills
Microsoft Office, Administration, Data Entry, Customer Service, Fundraising, Administrative Support, Telephone Skills, System Administration, Administrative..., PowerPoint, Outlook, Microsoft Excel, Team Building, Customer Satisfaction, Microsoft Word, Sales, Management, Training, Account Management, Administrative...
Education
Thomas Nelson Community College 2008 — 2010
Associates, Business Administration
Bethel High School 1993 — 1997
Shanna Prater's Convergys Experience September 2003 - October 2005
Job Certified Rehabilitation Counselor
Industry Government Relations
Experience
The Office of Vocational Rehabilitation September 2012 - Present
ReAnna Prints May 2000 - Present
Department on Disability Services June 2011 - November 2011
Georgia Department of Labor August 2008 - June 2011
Behavioral Health Services of South Georgia October 2005 - February 2008
Convergys September 2003 - October 2005
Skills
Resume Writing, Career Counseling, Career Development, Coaching, Customer Service, Public Speaking, Non-profits, PowerPoint, Job Search, Social Media, Community Outreach, Teaching, Microsoft Office, Job Search Strategies, Microsoft Word, Program Development, Psychotherapy, Mental Health, Leadership, Nonprofits, Social Services, Workshop Facilitation, Vocational...
Education
Thomas University 2006 — 2008
Master of Science, Rehabilitative Counseling
Valdosta State University 2003 — 2005
Bachelor of Arts, Sociology
South Georgia College 2000 — 2003
Associate of Applied Science, Computer Information Systems
The Office of Vocational Rehabilitation September 2012 - Present
ReAnna Prints May 2000 - Present
Department on Disability Services June 2011 - November 2011
Georgia Department of Labor August 2008 - June 2011
Behavioral Health Services of South Georgia October 2005 - February 2008
Convergys September 2003 - October 2005
Skills
Resume Writing, Career Counseling, Career Development, Coaching, Customer Service, Public Speaking, Non-profits, PowerPoint, Job Search, Social Media, Community Outreach, Teaching, Microsoft Office, Job Search Strategies, Microsoft Word, Program Development, Psychotherapy, Mental Health, Leadership, Nonprofits, Social Services, Workshop Facilitation, Vocational...
Education
Thomas University 2006 — 2008
Master of Science, Rehabilitative Counseling
Valdosta State University 2003 — 2005
Bachelor of Arts, Sociology
South Georgia College 2000 — 2003
Associate of Applied Science, Computer Information Systems
Charlie Yarborough's Convergys Experience August 1998 - Present
Job Senior Programmer at Convergys
Industry Information Technology and Services
Experience
Convergys August 1998 - Present
United States Senate Information Services July 1977 - April 1986
Skills
Team Leadership, Business Analysis, Requirements Analysis, Team Management, Project Management, Oracle, PL/SQL
Education
Trinity College Dublin 2006 — 2008
Masters, Information Technology
University of Florida - Warrington College of Business Administration 1972 — 1977
Masters, Business Administration
Convergys August 1998 - Present
United States Senate Information Services July 1977 - April 1986
Skills
Team Leadership, Business Analysis, Requirements Analysis, Team Management, Project Management, Oracle, PL/SQL
Education
Trinity College Dublin 2006 — 2008
Masters, Information Technology
University of Florida - Warrington College of Business Administration 1972 — 1977
Masters, Business Administration
Jason Allgeyer's Convergys Experience October 2005 - November 2009
Job Lead Applications Developer at Fifth Third Bank
Industry Information Technology and Services
Experience
Fifth Third Bank January 2010 - Present
Convergys October 2005 - November 2009
Convergys August 2002 - October 2005
Convergys May 2000 - August 2002
Convergys May 1998 - May 2000
Skills
Requirements Analysis, SDLC
Education
Thomas More College 1996 — 2000
Fifth Third Bank January 2010 - Present
Convergys October 2005 - November 2009
Convergys August 2002 - October 2005
Convergys May 2000 - August 2002
Convergys May 1998 - May 2000
Skills
Requirements Analysis, SDLC
Education
Thomas More College 1996 — 2000
Sharon Russo's Convergys Experience March 2004 - November 2005
Job Email Marketing at AllianceCommmunications
Industry Staffing and Recruiting
Experience
AllianceCommmunications October 2008 - Present
Prime Management Associates 2006 - October 2008
Corporate Resources Group April 2005 - October 2008
Corporate Resources Group November 2004 - October 2008
Convergys March 2004 - November 2005
Education
Tidewater Community College 1989 — 1995
ASS, Educations
University of Central Florida
Bachelor's, Literature
AllianceCommmunications October 2008 - Present
Prime Management Associates 2006 - October 2008
Corporate Resources Group April 2005 - October 2008
Corporate Resources Group November 2004 - October 2008
Convergys March 2004 - November 2005
Education
Tidewater Community College 1989 — 1995
ASS, Educations
University of Central Florida
Bachelor's, Literature
Heather Dively's Convergys Experience August 2005 - June 2008
Job Manager Reimbursement and Payment Validation
Industry Accounting
Experience
MultiCare Health System October 2009 - Present
RHMR July 2008 - October 2009
Convergys August 2005 - June 2008
Deloitte & Touche November 1997 - August 2005
Skills
Hands-on Training, Internal Controls, Axapta, Accounting, Budgets, Financial Reporting, Sage, JD Edwards, Process Improvement, Account Reconciliation, Payroll, Financial Analysis, IBM iSeries, Analysis, General Ledger, ADP Payroll, Auditing, QuickBooks, Business Process..., Epic Systems, Movex, Microsoft Office, Internal Audit, Finance, Sarbanes-Oxley, Consolidation, Sarbanes-Oxley Act
Education
Northeastern State University 2003 — 2008
Bachelor of Business Administration (BBA), Accounting
Tulsa Community College 1997 — 2003
AS, Business Admin - Accounting
MultiCare Health System October 2009 - Present
RHMR July 2008 - October 2009
Convergys August 2005 - June 2008
Deloitte & Touche November 1997 - August 2005
Skills
Hands-on Training, Internal Controls, Axapta, Accounting, Budgets, Financial Reporting, Sage, JD Edwards, Process Improvement, Account Reconciliation, Payroll, Financial Analysis, IBM iSeries, Analysis, General Ledger, ADP Payroll, Auditing, QuickBooks, Business Process..., Epic Systems, Movex, Microsoft Office, Internal Audit, Finance, Sarbanes-Oxley, Consolidation, Sarbanes-Oxley Act
Education
Northeastern State University 2003 — 2008
Bachelor of Business Administration (BBA), Accounting
Tulsa Community College 1997 — 2003
AS, Business Admin - Accounting
Leonardo Rico's Convergys Experience September 2013 - February 2014
Job Licensed Agent in Life, Health and Annuities
Industry Insurance
Experience
Combined Insurance United States March 2015 - Present
State Farm, Marie Buchholz Agency December 2014 - March 2015
GFDIC 2015 - 2015
GFDIC 2015 - 2015
Periodicos Asociados Latinoamericanos February 2014 - October 2014
Convergys September 2013 - February 2014
Labor Finders March 2012 - March 2013
ALICO May 2006 - November 2009
Vimarco October 2005 - April 2006
Skills
Sales, Sales Management, Marketing Strategy, Customer Service, Strategic Planning, Marketing Communications, Management, Marketing, Social Media Marketing, New Business Development, Microsoft Office, Leadership
Education
Universidad Central (CO) 2001 — 2003
Marqueting
Gold Coast Schools
Life, Health and Variable Annuity, Agent License
Combined Insurance United States March 2015 - Present
State Farm, Marie Buchholz Agency December 2014 - March 2015
GFDIC 2015 - 2015
GFDIC 2015 - 2015
Periodicos Asociados Latinoamericanos February 2014 - October 2014
Convergys September 2013 - February 2014
Labor Finders March 2012 - March 2013
ALICO May 2006 - November 2009
Vimarco October 2005 - April 2006
Skills
Sales, Sales Management, Marketing Strategy, Customer Service, Strategic Planning, Marketing Communications, Management, Marketing, Social Media Marketing, New Business Development, Microsoft Office, Leadership
Education
Universidad Central (CO) 2001 — 2003
Marqueting
Gold Coast Schools
Life, Health and Variable Annuity, Agent License
Arjan Cilingiri's Convergys Experience November 2009 - Present
Job •CUSTOMER SERVICE PROBLEM RESPONSE at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2009 - Present
Education
Universiteti Politeknik i Tiranës 2001 — 2006
Bachelor of Science Degree, Civil Engineer
Convergys November 2009 - Present
Education
Universiteti Politeknik i Tiranës 2001 — 2006
Bachelor of Science Degree, Civil Engineer
Patricia Gandy's Convergys Experience December 2011 - March 2013
Job INDEPENDENT DISTRIBUTOR at Organo Gold
Industry Chemicals
Experience
Organo Gold March 2013 - Present
Convergys December 2011 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, English, Research, Customer Service, Windows
Education
Tidewater Community College 2008 — 2011
Organo Gold March 2013 - Present
Convergys December 2011 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, English, Research, Customer Service, Windows
Education
Tidewater Community College 2008 — 2011
Shelley Springer's Convergys Experience 2005 - 2006
Job Cost Accountant II at NORDAM
Industry Airlines/Aviation
Experience
NORDAM February 2014 - Present
NORDAM February 2014 - Present
Allied Operating April 2009 - Present
The Salvation Army August 2008 - February 2009
Convergys 2005 - 2006
Skills
Accounting, Financial Reporting, Microsoft Excel, Account Reconciliation, Accounts Payable, General Ledger, Financial Accounting, Financial Analysis, Accounts Receivable, Microsoft Office, Budgets, SAP, Payroll, Accruals, Finance, Bank Reconciliation
Education
University of Phoenix Online 2003 — 2005
Bachelors, Accounting
Tulsa Community College 1996 — 1999
Associate's degree, Accounting
NORDAM February 2014 - Present
NORDAM February 2014 - Present
Allied Operating April 2009 - Present
The Salvation Army August 2008 - February 2009
Convergys 2005 - 2006
Skills
Accounting, Financial Reporting, Microsoft Excel, Account Reconciliation, Accounts Payable, General Ledger, Financial Accounting, Financial Analysis, Accounts Receivable, Microsoft Office, Budgets, SAP, Payroll, Accruals, Finance, Bank Reconciliation
Education
University of Phoenix Online 2003 — 2005
Bachelors, Accounting
Tulsa Community College 1996 — 1999
Associate's degree, Accounting
Robert Donaldson's Convergys Experience September 1990 - July 1998
Job IM Leader Engineering & New Plant Projects at GEHitachi Nuclear Energy
Industry Oil & Energy
Experience
GE-Hitachi Nuclear Energy June 2013 - Present
GE November 2010 - June 2013
GE Energy 2006 - November 2010
Convergys September 1990 - July 1998
Skills
Global Leadership, Cross-functional Team..., Enterprise Architecture, Integration Architecture, Software Engineering..., Systems Engineering, Acquisition Integration, Platform Design, Platform Development, Six Sigma, Black Belt, Process Engineering, Process Improvement, DMAIC, PMO, Software Quality..., Engineering Management, Energy, Aerospace, J2EE Application..., Lean Fundamentals, DFSS Green Belt..., ITIL, Operational Excellence, DFSS Green Belt, Value Stream Mapping, Integration, Business Analysis, IT Strategy, Leadership, Program Management
Education
Thomas More College 1998 — 2000
MBA, Business
Xavier University 1987 — 1990
BS, Mathematics
Saint Augustine's Secondary 1972 — 1976
HS, Secondary School
GE-Hitachi Nuclear Energy June 2013 - Present
GE November 2010 - June 2013
GE Energy 2006 - November 2010
Convergys September 1990 - July 1998
Skills
Global Leadership, Cross-functional Team..., Enterprise Architecture, Integration Architecture, Software Engineering..., Systems Engineering, Acquisition Integration, Platform Design, Platform Development, Six Sigma, Black Belt, Process Engineering, Process Improvement, DMAIC, PMO, Software Quality..., Engineering Management, Energy, Aerospace, J2EE Application..., Lean Fundamentals, DFSS Green Belt..., ITIL, Operational Excellence, DFSS Green Belt, Value Stream Mapping, Integration, Business Analysis, IT Strategy, Leadership, Program Management
Education
Thomas More College 1998 — 2000
MBA, Business
Xavier University 1987 — 1990
BS, Mathematics
Saint Augustine's Secondary 1972 — 1976
HS, Secondary School
Dion Thornton's Convergys Experience January 2009 - June 2009
Job Creating the Ultimate Client Experience
Industry Financial Services
Experience
GreenSky® July 2014 - Present
CDDT LLC March 2011 - April 2015
Convergys January 2009 - June 2009
Citibank (Banamex USA) September 2004 - June 2008
Skills
Management, Business Development, Leadership, Marketing, Public Speaking, Social Networking, Photoshop, Strategy, Event Planning, Advertising, Music, Analysis, Entertainment, Video Production, Music Production, Recording, BPO, IEX, Call Center, Workforce Management, COPC, Online Marketing
Education
Tiffin University 1998 — 2000
Business Admin., Marketing, Computer Science
GreenSky® July 2014 - Present
CDDT LLC March 2011 - April 2015
Convergys January 2009 - June 2009
Citibank (Banamex USA) September 2004 - June 2008
Skills
Management, Business Development, Leadership, Marketing, Public Speaking, Social Networking, Photoshop, Strategy, Event Planning, Advertising, Music, Analysis, Entertainment, Video Production, Music Production, Recording, BPO, IEX, Call Center, Workforce Management, COPC, Online Marketing
Education
Tiffin University 1998 — 2000
Business Admin., Marketing, Computer Science
Greg Wilmhoff's Convergys Experience June 1988 - Present
Job Technical Consultant at Convergys
Industry Telecommunications
Experience
Convergys June 1988 - Present
Convergys (CBIS) 1988 - Present
Verizon Wireless (formerly Alltel, 360 Communications, Sprint and Centel Cellular) 1990 - 2003
Education
Thomas More College 1984 — 1988
Bachelor, Information Systems
Convergys June 1988 - Present
Convergys (CBIS) 1988 - Present
Verizon Wireless (formerly Alltel, 360 Communications, Sprint and Centel Cellular) 1990 - 2003
Education
Thomas More College 1984 — 1988
Bachelor, Information Systems
Edgardo Martinez's Convergys Experience March 2015 - July 2015
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2015 - July 2015
Convergys March 2014 - March 2015
Convergys June 2012 - March 2014
Convergys May 2009 - March 2012
Convergys March 2008 - May 2009
Convergys May 2007 - March 2008
Convergys May 2006 - May 2007
Convergys November 2005 - May 2006
Hugo P. Martinez & Sons Insurance March 1999 - November 2005
BELLSOUTH TELECOMMUNICATIONS INC March 1998 - March 1999
Skills
Liderazgo, Microsoft Excel, Entrenamiento, Servicio de atención al..., Centro de llamadas, Gestión y motivación de..., Mejora de procesos, Gestión de proyectos, Planificación..., Administración y..., Call Centers, Coaching, Customer Experience, Customer Service, Human Resources, ITIL, Leadership, Management, Microsoft Office, Process Improvement, Project Management, Strategic Planning, Team Building, Team Leadership, Training
Education
Webber state 2014 — 2017
Communications
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga' 1994 — 1997
Political Science
Universidad ORT Uruguay
Computer Science
Convergys March 2015 - July 2015
Convergys March 2014 - March 2015
Convergys June 2012 - March 2014
Convergys May 2009 - March 2012
Convergys March 2008 - May 2009
Convergys May 2007 - March 2008
Convergys May 2006 - May 2007
Convergys November 2005 - May 2006
Hugo P. Martinez & Sons Insurance March 1999 - November 2005
BELLSOUTH TELECOMMUNICATIONS INC March 1998 - March 1999
Skills
Liderazgo, Microsoft Excel, Entrenamiento, Servicio de atención al..., Centro de llamadas, Gestión y motivación de..., Mejora de procesos, Gestión de proyectos, Planificación..., Administración y..., Call Centers, Coaching, Customer Experience, Customer Service, Human Resources, ITIL, Leadership, Management, Microsoft Office, Process Improvement, Project Management, Strategic Planning, Team Building, Team Leadership, Training
Education
Webber state 2014 — 2017
Communications
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga' 1994 — 1997
Political Science
Universidad ORT Uruguay
Computer Science
Jane Tarver's Convergys Experience December 2010 - Present
Job Customer service agent
Industry Construction
Experience
Convergys December 2010 - Present
New Hope Construction August 2007 - August 2010
Campus for Human Development August 2005 - August 2007
Education
Trevecca Nazarene University 2003 — 2004
BA, Management
Convergys December 2010 - Present
New Hope Construction August 2007 - August 2010
Campus for Human Development August 2005 - August 2007
Education
Trevecca Nazarene University 2003 — 2004
BA, Management
Mike Gerberich's Convergys Experience
Job Software QA Manager at Convergys
Industry Telecommunications
Experience
Convergys
Skills
Testing, Test Automation, Quality Assurance, System Testing, Unix
Education
Tulane University 1978 — 1982
BSCS, Engineering
Convergys
Skills
Testing, Test Automation, Quality Assurance, System Testing, Unix
Education
Tulane University 1978 — 1982
BSCS, Engineering
JULIO LOAIZA's Convergys Experience May 2012 - December 2014
Job Customer Management BPO Specialist Customer Service, Quality Assurance, Sales.
Industry Consumer Services
Experience
Convergys May 2012 - December 2014
Convergys July 2003 - May 2012
Technion Communications June 2002 - June 2003
Technion Communications March 2000 - June 2002
Skills
Customer Service, Team Building, Learning Management, Sales Management..., Coaching, Data Analysis, Microsoft Office, Computer Proficiency, Mathematics, Mathematics Tutoring, Spanish Teaching, Teaching English as a..., Data Processing, Team Management
Education
Universidad Santo Tomás
Bachelor of Business Administration (B.B.A.)
Convergys May 2012 - December 2014
Convergys July 2003 - May 2012
Technion Communications June 2002 - June 2003
Technion Communications March 2000 - June 2002
Skills
Customer Service, Team Building, Learning Management, Sales Management..., Coaching, Data Analysis, Microsoft Office, Computer Proficiency, Mathematics, Mathematics Tutoring, Spanish Teaching, Teaching English as a..., Data Processing, Team Management
Education
Universidad Santo Tomás
Bachelor of Business Administration (B.B.A.)
Vivian Laboy's Convergys Experience December 2007 - December 2010
Job Administrative Assistant/Secretary
Industry Writing and Editing
Experience
Convergys December 2007 - December 2010
Metro One Telecommunications May 2003 - December 2007
Junca Dental January 2000 - February 2003
MOVA Pharmaceutical Corporation 1989 - 1995
Combe Products Inc. November 1982 - February 1985
Education
Universidad de Puerto Rico 1995 — 1999
Bachelor's Degree, Administration
Convergys December 2007 - December 2010
Metro One Telecommunications May 2003 - December 2007
Junca Dental January 2000 - February 2003
MOVA Pharmaceutical Corporation 1989 - 1995
Combe Products Inc. November 1982 - February 1985
Education
Universidad de Puerto Rico 1995 — 1999
Bachelor's Degree, Administration
Kimi (Flynn) Freppon's Convergys Experience 2004 - 2008
Job Manager, Data Analysts at Directions Research, Inc.
Industry Market Research
Experience
Directions Research, Inc. March 2012 - Present
Directions Research, Inc. May 2008 - March 2012
Convergys 2004 - 2008
Catalina Marketing 2002 - 2004
Alliance Research 1991 - 2004
Skills
Questionnaire Design, Quantitative Research, SPSS, Primary Research, Data Analysis, Survey Design, Marketing Research, Segmentation, Consumer Behaviour, Customer Insight, Data Collection, Online Research, Qualitative Research, Analytics, Advertising Research, Survey Research, Quantitative Analytics
Education
Thomas More College
Directions Research, Inc. March 2012 - Present
Directions Research, Inc. May 2008 - March 2012
Convergys 2004 - 2008
Catalina Marketing 2002 - 2004
Alliance Research 1991 - 2004
Skills
Questionnaire Design, Quantitative Research, SPSS, Primary Research, Data Analysis, Survey Design, Marketing Research, Segmentation, Consumer Behaviour, Customer Insight, Data Collection, Online Research, Qualitative Research, Analytics, Advertising Research, Survey Research, Quantitative Analytics
Education
Thomas More College
dianne watson's Convergys Experience August 2014 - Present
Job business wireless specialist at Convergys for Rogers
Industry Telecommunications
Experience
Convergys August 2014 - Present
Stream Global Services September 2011 - August 2014
Bell Canada June 1999 - September 2011
Skills
Call Centers, Telecommunications, Customer Experience, Technical Support, Telecommunications..., Escalation Resolution, Accounts Receivable, Credit, Collections, Internet Services, Cellular Communications, Customer Retention, Customer Satisfaction, Escalation, Television, Telephone Skills, Telephony, Troubleshooting, Team Leadership, VoIP
Education
Toronto School of Business
Convergys August 2014 - Present
Stream Global Services September 2011 - August 2014
Bell Canada June 1999 - September 2011
Skills
Call Centers, Telecommunications, Customer Experience, Technical Support, Telecommunications..., Escalation Resolution, Accounts Receivable, Credit, Collections, Internet Services, Cellular Communications, Customer Retention, Customer Satisfaction, Escalation, Television, Telephone Skills, Telephony, Troubleshooting, Team Leadership, VoIP
Education
Toronto School of Business
William Eccardt's Convergys Experience May 2010 - September 2011
Job Mortgage Loan Processor at American Equity Mortgage
Industry Financial Services
Experience
American Equity Mortgage March 2013 - Present
Convergys May 2010 - September 2011
Walgreens May 2007 - August 2007
Steak n Shake May 2005 - August 2006
Quiznos August 2003 - August 2004
Education
University of Missouri-Columbia 2007 — 2009
Bachelor, Business Administration
Truman State University 2005 — 2007
American Equity Mortgage March 2013 - Present
Convergys May 2010 - September 2011
Walgreens May 2007 - August 2007
Steak n Shake May 2005 - August 2006
Quiznos August 2003 - August 2004
Education
University of Missouri-Columbia 2007 — 2009
Bachelor, Business Administration
Truman State University 2005 — 2007
Diana MacDonald's Convergys Experience 2012 - 2012
Job Account Resolution Specialist
Industry Consumer Services
Experience
Fanatics, Inc. October 2013 - November 2014
Aerosim Flight Academy September 2012 - May 2013
BI-LO Winn Dixie Stores August 2011 - March 2012
Convergys 2012 - 2012
American Support October 2010 - March 2011
Pacific Tech Construction April 2010 - August 2010
Option One Mortgage June 2003 - January 2006
La Mimosa Apartments June 2000 - March 2003
Citi October 1998 - March 2000
Reach Eap December 1991 - July 1995
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Social Media, Outlook, Event Planning, English, Public Relations, Team Building
Education
Tidewater Community College 1990 — 1991
Fanatics, Inc. October 2013 - November 2014
Aerosim Flight Academy September 2012 - May 2013
BI-LO Winn Dixie Stores August 2011 - March 2012
Convergys 2012 - 2012
American Support October 2010 - March 2011
Pacific Tech Construction April 2010 - August 2010
Option One Mortgage June 2003 - January 2006
La Mimosa Apartments June 2000 - March 2003
Citi October 1998 - March 2000
Reach Eap December 1991 - July 1995
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Social Media, Outlook, Event Planning, English, Public Relations, Team Building
Education
Tidewater Community College 1990 — 1991
Wayne Renner's Convergys Experience June 1995 - December 2002
Job System Analyst at Cincinnati Bell
Industry Telecommunications
Experience
Cincinnati Bell November 2003 - Present
Convergys June 1995 - December 2002
Mercantile Stores January 1991 - June 1995
AT&T June 1976 - December 1990
Education
Xavier University 1984 — 1989
Master of Education (M.Ed.), Computer Science
Tri-State University 1971 — 1975
Bachelor of Science (BS), Computer Science and Math
Cincinnati Bell November 2003 - Present
Convergys June 1995 - December 2002
Mercantile Stores January 1991 - June 1995
AT&T June 1976 - December 1990
Education
Xavier University 1984 — 1989
Master of Education (M.Ed.), Computer Science
Tri-State University 1971 — 1975
Bachelor of Science (BS), Computer Science and Math
Lora Western, SPHR, SHRM-SCP's Convergys Experience March 2014 - Present
Job Human Resources Business Partner at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services July 2008 - March 2014
Astro Air June 1995 - August 2008
Skills
Human Resources, Performance Management, Employee Engagement, Employee Relations, Talent Acquisition, Talent Management, HRIS, Recruiting, Onboarding, HR Policies, BPO, Benefits Administration, Workforce Management, Workforce Planning, Deferred Compensation, Personnel Management, Employee Benefits, Training, Training Delivery, New Hire Orientations
Education
University of Texas at Tyler 1990 — 1992
Bachelor of Science (BS), Secondary Education and Teaching
Tyler Junior College 1988 — 1990
Convergys March 2014 - Present
Stream Global Services July 2008 - March 2014
Astro Air June 1995 - August 2008
Skills
Human Resources, Performance Management, Employee Engagement, Employee Relations, Talent Acquisition, Talent Management, HRIS, Recruiting, Onboarding, HR Policies, BPO, Benefits Administration, Workforce Management, Workforce Planning, Deferred Compensation, Personnel Management, Employee Benefits, Training, Training Delivery, New Hire Orientations
Education
University of Texas at Tyler 1990 — 1992
Bachelor of Science (BS), Secondary Education and Teaching
Tyler Junior College 1988 — 1990
Juliana Nacarino's Convergys Experience March 1998 - July 2000
Job Telecommunications Professional
Industry Telecommunications
Experience
T-Mobile 2000 - 2012
Convergys March 1998 - July 2000
Skills
Empathy, Tactfulness, Attentive, Courteous, Effective Listening, Active Listening, Patience, Good Memory, Positive Persuasion, Good at Assessment, Public Relations, Effective Communication, People Oriented, Positive Can-do Attitude, Teamwork, Close Attention to..., Negotiation
Education
Universidad Nacional Federico Villarreal 1979 — 1987
Bachelor's degree, Law
Concordia Universal 1974 — 1978
High School
T-Mobile 2000 - 2012
Convergys March 1998 - July 2000
Skills
Empathy, Tactfulness, Attentive, Courteous, Effective Listening, Active Listening, Patience, Good Memory, Positive Persuasion, Good at Assessment, Public Relations, Effective Communication, People Oriented, Positive Can-do Attitude, Teamwork, Close Attention to..., Negotiation
Education
Universidad Nacional Federico Villarreal 1979 — 1987
Bachelor's degree, Law
Concordia Universal 1974 — 1978
High School
Regan Swallow's Convergys Experience July 2005 - August 2008
Job Lead Product Developer at NuData Security
Industry Information Technology and Services
Experience
NuData Security April 2015 - Present
NuData Security September 2013 - March 2015
Wholesale Furniture Brokers April 2009 - May 2013
Wholesale Furniture Brokers April 2009 - May 2013
Convergys July 2005 - August 2008
Self Employed July 2003 - June 2005
Skills
PHP, MySQL, Linux, JavaScript, jQuery, AJAX, HTML, MVC Architecture, Web Application Security, Geolocation, EDI, Data Modeling, User Interface Design, Systems Analysis, Google Analytics, Zend Framework, NetBeans, Eclipse, C#, Web Development, Visual Studio, VB.NET, Technical Writing, Network Administration, JIRA, PCI Standards, XML, osCommerce, Microsoft Office, Open Office, Joomla, Technical Support, Business Analytics, SSH, Git, DNS, UML, Flow Charts, Use Case Analysis, Java, C++, JSON, MVC, Web Applications
Education
Thompson Rivers University 2008 — 2012
Computer Systems: Operations and Managment
Thompson Rivers University 2002 — 2003
Information Technology
NuData Security April 2015 - Present
NuData Security September 2013 - March 2015
Wholesale Furniture Brokers April 2009 - May 2013
Wholesale Furniture Brokers April 2009 - May 2013
Convergys July 2005 - August 2008
Self Employed July 2003 - June 2005
Skills
PHP, MySQL, Linux, JavaScript, jQuery, AJAX, HTML, MVC Architecture, Web Application Security, Geolocation, EDI, Data Modeling, User Interface Design, Systems Analysis, Google Analytics, Zend Framework, NetBeans, Eclipse, C#, Web Development, Visual Studio, VB.NET, Technical Writing, Network Administration, JIRA, PCI Standards, XML, osCommerce, Microsoft Office, Open Office, Joomla, Technical Support, Business Analytics, SSH, Git, DNS, UML, Flow Charts, Use Case Analysis, Java, C++, JSON, MVC, Web Applications
Education
Thompson Rivers University 2008 — 2012
Computer Systems: Operations and Managment
Thompson Rivers University 2002 — 2003
Information Technology
Keturah Thomas's Convergys Experience May 2000 - November 2002
Job Unit Secretary/Receptionist at Healthsouth Of Tallahassee Limited Partnership
Industry
Experience
Healthsouth Of Tallahassee Limited Partnership December 2013 - Present
Spring Arbor of Salisbury July 2010 - June 2012
Dunlop House June 2009 - June 2010
Brighter Living November 2008 - June 2009
Killeen ISD September 2005 - May 2008
Convergys May 2000 - November 2002
Skills
Microsoft Excel, Management, Microsoft Office, Customer Service
Education
Troy University 2011 — 2017
Valdosta High School 1998 — 2000
High School
Healthsouth Of Tallahassee Limited Partnership December 2013 - Present
Spring Arbor of Salisbury July 2010 - June 2012
Dunlop House June 2009 - June 2010
Brighter Living November 2008 - June 2009
Killeen ISD September 2005 - May 2008
Convergys May 2000 - November 2002
Skills
Microsoft Excel, Management, Microsoft Office, Customer Service
Education
Troy University 2011 — 2017
Valdosta High School 1998 — 2000
High School
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT