Convergys Company

Industry: Information management company

Description

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,

Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Convergys Employees

Employee
Years
Job
Industry
Miguel Austin Miguel Austin Orlando, Florida Area Details
Miguel Austin's Convergys Experience October 2008 - February 2013
Job Business Solution Help Desk
Industry Information Technology and Services
Experience
Bright House Networks  October 2015 - Present
Pcdollarstore.com   June 2010 - Present
Healthfirst  June 2013 - October 2015
Valet Waste, LLC  August 2014 - August 2015
Law Office of Jane E. Carey, P.A.   April 2014 - November 2014
Connextions  April 2013 - August 2013
Convergys   October 2008 - February 2013
Dell  2007 - 2008

Skills
Technical Support, Call Centers, Workforce Management, Service Delivery, Customer Experience, Troubleshooting, Customer Satisfaction, Contact Centers, Transition Management, Bilingual-English/Spanis..., Billing Systems, CSG, ICOMS, KMS, BMC Remedy, Training, Automotive Aftermarket, Automotive Repair, Automotive Electronics, Cloud Computing, Computer Hardware, Computer Repair, Networking, Wireless Networking, Ebay Sales, International Sales, Nortel, Portuguese, Safari, Apple, iOS, Mac OS, Microsoft Office, Microsoft Exchange

Education
University of California, Irvine   2015 — 2016
Master of Business Administration (MBA), Time Management, MBA insight for undergraduate.

University of Central Florida   2013 — 2013
Certificate, Computer Technology/Computer Systems Technology

University of Central Florida   2013 — 2013
Certificate, Network and System Administration/Administrator

360 training   2009 — 2009
Certificate, Certified Financial Planing (401k)

Intituto Profesional Tecnico de Colon IPTC   2003 — 2006
AA, Automobile/Automotive Mechanics Technology/Technician

Hasan B. Hboubati, MBA, PMP Hasan B. Hboubati, MBA, PMP Garden Grove, California Details
Hasan B. Hboubati, MBA, PMP's Convergys Experience January 2011 - September 2011
Job Visionary ★ Tactful ★ IT Leader ★ Business Partner ★ EndToEnd Application Delivery ★ Architecture
Industry Information Technology and Services
Experience
University of California, Irvine Extension  October 2014 - Present
H2 Analytics   November 2012 - Present
Rouse Asset Services   September 2011 - September 2013
Convergys   January 2011 - September 2011
Convergys   January 2008 - December 2010
Convergys   June 2005 - December 2007
Convergys   February 2000 - May 2005
Cincinnati Bell Information Systems  June 1997 - January 2000

Skills
Requirements Analysis, Leadership, Java, SDLC, Software Development, Java Enterprise Edition, Software Project..., Unix, Telecommunications, Business Analysis, Agile Methodologies, Visio, Integration, SQL, IT Management, Visionary, Leader, Thought Leadership, Mentoring, Motivation, IT Strategy, Project Management, Infrastructure, Process Improvement, Manage Client..., Databases, Systems Analysis, Vendor Management, PMP, Management, Cloud Computing, Agile Project Management, SOA, Enterprise Architecture, Oracle, Requirements Gathering, Business Intelligence, Scrum, Enterprise Software, Quality Assurance, Solution Architecture, Web Services, Business Process, CRM, Data Warehousing, Cross-functional Team..., Product Management, Microsoft SQL Server, Data Center, Project Portfolio...

Education
PMI Orange County   2013 — 2013
Healthcare Project Management Certification, Health/Health Care Administration/Management

Webster University   2002 — 2004
Master of Business Administration (MBA), Computer Resources and IT Management

University of Central Florida   1993 — 1997
Bachelor of Science, Computer Science

Shawn McGinnis Shawn McGinnis Orange County, California Area Details
Shawn McGinnis's Convergys Experience January 2003 - January 2006
Job Director, West Region Sales Healthcare
Industry Hospital & Health Care
Experience
GeoBlue  August 2011 - Present
Florida Blue  January 2009 - August 2011
Florida Blue  January 2006 - January 2009
Convergys   January 2003 - January 2006
eBenX  2000 - 2003
Aetna  2000 - 2001
Aetna  1998 - 2000
Aetna US Healthcare  1998 - 1998
PacifCare/Secure Horizons   1993 - 1998

Skills
Leadership, Cross-functional Team..., Strategic Planning, Health Insurance, Healthcare, Medicare, Managed Care, Sales, Sales Management, Operational Excellence, Fully Insured and Self..., Employee Benefits, Marketing, New Business Development, Account Management, Management, Program Management, Provider Networks, Hospitals, Process Improvement, Change Management, Training, Organizational..., Team Building, Business Analysis, Recruiting, Customer Service, Healthcare Management, Strategy, Insurance, Leadership Development, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Human Resources, Call Centers, Analysis, Vendor Management, Microsoft Office

Education
UCLA
Bachelor's degree, History

Katherine Seltzer Katherine Seltzer Las Vegas, Nevada Area Details
Katherine Seltzer's Convergys Experience February 2006 - June 2007
Job Accountant
Industry Accounting
Experience
Home  June 2012 - Present
KPMG  October 2011 - May 2012
David Eccles School of Business, University of Utah  August 2010 - May 2011
Lundquist Sales   May 2010 - July 2010
Pyeongtaek University   March 2008 - June 2009
Convergys   February 2006 - June 2007
United States Air Force  July 2005 - November 2005
Nextor (National Center of Excellence for Aviation Operations Research)   January 2004 - May 2005

Skills
Accounting, Auditing, Financial Reporting, Financial Accounting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Tax, Accounts Receivable, Process Improvement, Accounts Payable, Cost Accounting, Bookkeeping, Microsoft Excel, General Ledger

Education
University of Utah   2010 — 2011
MS, Accounting

University of California, Berkeley   2001 — 2005
BA, Cognitive Science

Dennis H.J. Miller Dennis H.J. Miller Orlando, Florida Area Details
Dennis H.J. Miller's Convergys Experience March 1998 - December 2004
Job President at Capture Point Media
Industry Marketing and Advertising
Experience
Capture Point Media   August 2009 - Present
Capture Point Media   2009 - 2013
Winter Park Marketing   2008 - August 2010
Travel Holdings, Inc.   January 2006 - March 2008
Convergys   March 1998 - December 2004

Skills
Email Marketing, SEO, SEM, PPC, Online Marketing, Web Marketing, E-commerce, Advertising, Keyword Research, Google Analytics

Education
University of Central Florida   1998 — 2003
Bachelor of Science (B.S.), Internation Business Law

Bichvan Vu Bichvan Vu Orlando, Florida Details
Bichvan Vu's Convergys Experience July 2011 - November 2012
Job Sr. Software Engineer
Industry Information Technology and Services
Experience
Convergys   July 2011 - November 2012
Convergys   2005 - 2011
Convergys   1998 - 2005
FedEx  March 1997 - November 1998
Harris Corporation  January 1992 - March 1997

Skills
Solution Architecture, Software Development, Weblogic, Unix, Java, Java Enterprise Edition, XML, SQL, Oracle, Requirements Analysis, Linux, Distributed Systems, REST, JMS, Architecture, JSP, Tomcat, Databases, Solaris, WebLogic, MySQL, Shell Scripting, SOAP, Architectures

Education
University of Central Florida
Master of Science (MS), Computer Science

Renee Fox Renee Fox Jacksonville, Florida Area Details
Renee Fox's Convergys Experience April 2012 - August 2012
Job Linux System Admin / PTC BOS Admin
Industry Computer Software
Experience
CSX Technology  January 2015 - Present
Orange County Government  October 2013 - December 2014
UCF Barnes and Noble Bookstore   April 2013 - July 2013
Office Max  August 2012 - November 2012
Convergys   April 2012 - August 2012
Florida Virtual School  July 2009 - January 2012

Skills
Troubleshooting, Windows 7, Linux, TCP/IP, Customer Service, Active Directory, Windows XP, HTML, Programming, CompTIA A+ Certification, Microsoft Office, CSS, Computer Maintenance, Phone Etiquette, Mac OS, Peripherals, Java, C Programming, JavaScript, SQL, Cabling, DNS, OSI Model, Packet Tracer, File Systems, VoIP, C

Education
University of Central Florida   2012 — 2014
Bachelor's Degree, Information Technology, Magna Cum Laude

University of Florida   2008 — 2009
Master's Degree, Elementary Education, Specialization in Educational Technology

University of Florida   2004 — 2008
Bachelor's Degree, Elementary Education, Cum Laude

Dave Dwyer Dave Dwyer Oviedo, Florida Details
Dave Dwyer's Convergys Experience February 2000 - July 2001
Job Program Director
Industry Computer Software
Experience
Mass Virtual, Inc. (formerly RealTime Immersive, Inc.)   November 2013 - Present
JHT, Inc.   October 2003 - November 2013
ITT Technical Institute  March 2013 - July 2013
ITT Technical Institute  March 2008 - July 2008
EDO Corp. (formerly Advanced Engineering and Research Associates, Inc.)   December 2001 - October 2003
Walt Disney Imagineering  August 2001 - December 2001
Convergys   February 2000 - July 2001

Skills
Technical Writing, Active Directory, Network Administration, Help Desk Support, Program Management, SharePoint, Firewalls, DoD, Security Clearance, SCORM, Proposal Writing, Visio, Testing, SnagIt, Information Technology, Software Documentation, Access, Troubleshooting, Training, Team Leadership, Process Improvement, Technical Documentation, Windows Server, Government Contracting, Integration, Business Development, Learning Management..., Technical Support, Government, Systems Engineering, Instructional Design, Hands-on Training, Learning Management, Information Assurance, E-Learning, Management, Networking, Instructor-led Training, ADDIE, Blended Learning, Immersive Environments, Simulation Software, Project Planning, Leadership, Project Management, Defense

Education
University of Central Florida   2006 — 2007
MBA, Business Administration

University of Central Florida   1999 — 2002
Bachelor of Science, Management Information Systems

Dina Czarapata Dina Czarapata Georgetown, Texas Details
Dina Czarapata's Convergys Experience February 2007 - October 2007
Job PeopleSoft Business Systems Senior Advisor, Certified Scrum Product Owner
Industry Information Technology and Services
Experience
Czarapata Consulting LLC   October 2007 - Present
Dell  April 2013 - May 2015
Convergys   February 2007 - October 2007
Kaiser Permanente  November 2000 - February 2007
Countrywide - Deloitte - Technosoft   October 2004 - July 2005
21st Century  March 1999 - December 2000
Mattel  December 1997 - March 1999
Metropolitan Water District of Southern California  1991 - 1997

Skills
PeopleSoft, HRIS, Human Resources, Management, Benefits Administration, Employee Benefits, SDLC, Payroll, Personnel Management, Applicant Tracking..., Vendor Management, ERP, CRM, Training, Strategy, Software Documentation, Visio, Recruiting, Access, User Acceptance Testing, SQR, Business Analysis, Consulting, Requirements Analysis, Business Process, Requirements Gathering, Talent Acquisition, Process Improvement, Certified Scrum Product...

Education
University of Arkansas at Little Rock
Business

Brent Augustus Brent Augustus Fort Wayne, Indiana Area Details
Brent Augustus's Convergys Experience April 2003 - November 2004
Job Experienced IT/Project leader
Industry Hospital & Health Care
Experience
Extension Healthcare  January 2015 - Present
Impact Stylist Academy   2015 - 2015
Impact Stylist Academy   2015 - 2015
Maxim Medical Services, Inc.   February 2011 - November 2014
Parkview Health  February 2012 - February 2014
Lincoln Financial Group  July 2011 - March 2012
Broadridge  October 2006 - July 2011
Lincoln Financial Advisors  October 2005 - October 2006
Sento  October 2004 - February 2005
Convergys   April 2003 - November 2004

Skills
Pharmacy Automation, HL7, Project Implementation, Business Analysis, Project Management, SQL, PHP, Business Strategy, Microsoft Office, Microsoft Project, Pyxis, MS Project, Process Improvement, Agile Methodologies, Training, Call Centers, Project Planning, Vendor Management, Requirements Analysis, Visio, Team Leadership, Software Documentation, SDLC, SharePoint, Integration, Leadership, Software Project..., Business Process

Education
University of Cambridge   2002 — 2005
BA, Business Management: HR: Organizational Behavior, 3.26

Brian Hankey Brian Hankey Austin, Texas Area Details
Brian Hankey's Convergys Experience June 2000 - June 2002
Job Senior Project Manager at Blackbaud
Industry Information Technology and Services
Experience
Blackbaud  October 2014 - Present
Element Solutions LLC  July 2013 - June 2014
CSIdentity  March 2013 - June 2013
Q2ebanking  May 2011 - September 2012
NOSE Strategic Consulting   July 2002 - March 2012
Fidelity National Information Services  September 2009 - May 2011
Fidelity National Information Services  October 2005 - September 2009
Fidelity National Information Services  October 2005 - March 2007
VERITAS Software  June 2002 - October 2005
Convergys   June 2000 - June 2002

Skills
CRM, Salesforce.com, Project Management, Disaster Recovery, Training, SDLC, Account Management, Software Implementation, Customer Service, Banking, Consulting, Internet Banking, Microsoft Office, Business Analysis, SharePoint, Requirements Gathering, Visio, Business Requirements, Financial Services, Software Documentation, PMP, Software Project..., Technical Support, Cloud Computing, Relationship Management, PMO, Creative Problem Solving, Troubleshooting, Team Building, MS Project, Customer Advocacy, Client Development, Public Relations, Client Advocate, Customer Focus, Call Center, WebEx, Phases Of Project..., Conversion Strategy, Project Implementation, French, Customer Loyalty, Issues Management, Planview, French to English, English to French, Bilingual English-French, Key Client Relationships, Escalation Management, Implementation Planning

Education
University of Central Florida   2002 — 2005
Bachelor of Arts, History

Valencia College   2000 — 2002
A.A., General Studies

Sandra Legere Sandra Legere Edmonton, Canada Area Details
Sandra Legere's Convergys Experience February 2007 - October 2007
Job Executive Director of Human Resources at PURE Canadian Gaming
Industry Human Resources
Experience
PURE Canadian Gaming   March 2013 - Present
Walmart  March 2008 - May 2012
Walmart  October 2007 - March 2008
Convergys   February 2007 - October 2007
Convergys   September 2002 - February 2007
Canadian Airlines  2001 - 2002

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, English, Outlook, Research, Windows, Public Speaking, Teaching, Employee Relations, Recruiting, Negotiation, Human Resources, Employee Engagement, Succession Planning, Workforce Planning, Talent Management, Leadership, Personnel Management, Management, Performance Appraisal, Strategy, Program Management, Time Management, Organizational..., Onboarding, Retail, Leadership Development, Human Capital Management, Employee Training

Education
University of Alberta
Human Resources Management

Westervelt Business College

Thomas Robertson Thomas Robertson Tucson, Arizona Area Details
Thomas Robertson's Convergys Experience April 2011 - February 2012
Job Consultant
Industry Management Consulting
Experience
Multivista  June 2013 - August 2015
Arizona Office Technologies-Xerox   February 2012 - May 2013
Convergys   April 2011 - February 2012
Comcast West Video   November 2010 - April 2011

Education
University of Arizona   2005 — 2009
Bachelor of Arts, Spanish Translation and Literature, Psychology

William R Stevens William R Stevens Phoenix, Arizona Area Details
William R Stevens's Convergys Experience December 2006 - November 2007
Job Network Security Enterprise Support at Unspecified
Industry Information Technology and Services
Experience
Unspecified  April 2013 - Present
Various  February 2013 - April 2013
UT Southwestern  August 2008 - December 2008
The University of Arizona  November 2007 - August 2008
Convergys   December 2006 - November 2007
University of Pittsburgh  August 2006 - November 2006
The University of Arizona  June 2005 - August 2006
ImaRx Therapeutics  June 2004 - September 2004

Skills
Molecular Genetics, CCNA, MCSE 2003, real-time PCR, Yeast, Chromosomal..., Herpes Type II, 2d Electrophoresis, Southern Blot, Technical Support, Computer Repair, Wireless Networking, Microsoft Windows, Cisco Technologies, Cisco IOS, Cisco Routing &..., PCR primer design, Networking, Network Administration, Genetic Library..., Cancer Research, Molecular Cloning, Gas Chromatography, Mass Spectrometry, Robotic Synthesis..., Customer Service, Customer Support, Genetic Engineering, Genetic Analysis, Genetic Bioinformatics, Biotechnology, Molecular Biology, Published in the..., Firewalls, DNA, Genomics, Cisco Routers, Network Security, Immunoprecipitation, Windows, Western Blotting, Genetics, Virology, Animal Models, Neuroscience, TCP/IP

Education
University of Pittsburgh   2005 — 2006

University of Arizona   1999 — 2005
B.S., Molecular & Cellular Biology

Dan McEleney Dan McEleney Edmonton, Canada Area Details
Dan McEleney's Convergys Experience 2000 - 2005
Job CoFounder at Gfycat
Industry Internet
Experience
GfyCat   February 2013 - Present
Haemonetics  December 2012 - July 2015
Haemonetics  September 2009 - December 2012
Haemonetics Software Solutions  March 2008 - June 2010
Haemonetics Software Solutions  February 2007 - March 2008
IKON Office Solutions  2005 - 2007
Convergys   2000 - 2005

Skills
Finance, Management, Business Process..., Process Improvement, Cross-functional Team..., Operations Management, Medical Devices, Quality Assurance, Project Management, Vendor Management, Software Documentation

Education
University of Alberta   1995 — 2000
B. Commerce, Management Information Systems & Finance

Ken Critser Ken Critser Greater Denver Area Details
Ken Critser's Convergys Experience March 2003 - August 2003
Job Network / Systems Engineer and Architect
Industry Information Technology and Services
Experience
All Copy Products  May 2012 - Present
Arapahoe House  August 2011 - August 2012
Reed Group  January 2010 - July 2011
Event Imaging Solutions   June 2007 - January 2010
Eastman Kodak  June 2005 - June 2007
Eastman Kodak  February 2005 - June 2005
Kodak  August 2003 - February 2005
Convergys   March 2003 - August 2003

Skills
Cisco Switches, Cisco IOS, ASA, Citrix, Terminal Server, Microsoft Technologies, CCNA, MCSE, Active Directory, VMware, VMware ESX, Microsoft Exchange, SharePoint, Hyper-V, Network Design, Network Administration, Microsoft Certified..., Windows Server, Troubleshooting, Technical Support, Wireless Networking, Servers, Firewalls, Cisco Technologies, Network Security, Data Center, Security, Routers, Switches, Networking, Cisco Routers, LAN-WAN, vSphere, Blackberry Enterprise..., Virtualization, Powershell, Citrix Metaframe, HP, Windows, WSUS

Education
University of Central Florida   1998 — 2002
Bachelor of Science (B.S.), Criminal Justice

Dr Mario Acosta Dr Mario Acosta West Palm Beach, Florida Area Details
Dr Mario Acosta's Convergys Experience Bilingual PsychologistCatholic CharitiesFebruary 2014 - Present
Job Bilingual Therapist @ Catholic Charities
Industry Mental Health Care
Experience
Convergys   Bilingual PsychologistCatholic CharitiesFebruary 2014 - Present
Wellington Counseling Associates   January 2012 - Present
The Center for Family Services  2007 - 2010

Skills
Spanish, Customer Service, Psychotherapy, Microsoft Office, Case Management, Mental Health, Mental Health Counseling, Social Services, Treatment, Public Speaking, Crisis Intervention, Nonprofits, Adolescents, Counseling Psychology, Group Therapy, Community Outreach

Education
University of California, Berkeley   1975 — 1977

William Hannah William Hannah Orlando, Florida Area Details
William Hannah's Convergys Experience November 2014 - July 2015
Job Administrative Outsourcing
Industry Outsourcing/Offshoring
Experience
Kelly Services  September 2015 - Present
Convergys   November 2014 - July 2015
AppleOne Employment Services  October 2014 - November 2014
Sprint  June 1995 - August 2002
Manpower  March 1994 - February 1995
AT&T  July 1993 - March 1994
AT&T  November 1992 - July 1993
AT&T  October 1990 - November 1992
Olsten  July 1988 - August 1990
Josephson Institute  August 1987 - June 1988

Skills
Customer Service, Telemarketing, Customer Relations, Long-term Customer..., Teamwork, Independent Thinking, Time Management, Organizational..., Sales, Quality Assurance, Results Oriented, Computer Literacy, Supervisory Skills, Data Entry, Telephone Skills, Call Centers, Process Improvement, Customer Satisfaction, Performance Management, Management, Customer Experience, BPO, Team Leadership, Team Management

Education
University of California, Los Angeles
Bachelor of Arts (B.A.), Political Science and Government

Brooke Thies Brooke Thies Cincinnati Area Details
Brooke Thies's Convergys Experience August 2011 - March 2012
Job Print Estimator, Flottman Company, Inc
Industry Printing
Experience
Flottman Company, Inc.   July 2014 - Present
Register Publications  July 2012 - July 2014
CVS Pharmacy  November 2008 - July 2014
Convergys   August 2011 - March 2012
Enterprise Rent-A-Car  July 2007 - November 2008

Skills
Advertising Sales, Customer Service, Public Speaking, Public Relations, Marketing Communications, Newspapers, Community Service, Advertising, Blogging, Facebook, Marketing, Social Networking, Sales, Event Planning, Marketing Strategy, Microsoft Office, Microsoft Word, Social Media

Education
University of Arizona   2003 — 2007
Bachelors of Arts, Communications

Ari Salomon Ari Salomon Greater Seattle Area Details
Ari Salomon's Convergys Experience 2009 - 2010
Job
Industry Computer Software
Experience
Microsoft Corporation  2011 - Present
Convergys   2009 - 2010
VoiceBox Technologies  2006 - 2008
Nuance Communications  1999 - 2006
Periphonics  1997 - 1999
Scitex Corp.   1993 - 1997

Skills
Speech Technology, Speech Recognition, Speech Synthesis, User Experience, Engineering Management, Agile Methodologies, Speech, Scrum, Machine Learning, Mobile Applications, Software Design, SaaS, IVR, Agile Project Management, Enterprise Software, Distributed Systems, Software Engineering, Natural Language..., Leadership, Program Management, Product Management, User Interface Design, Software Development, Mobile Devices, Professional Services, Scalability, Cloud Computing

Education
University of Cape Town
MSc, Biomedical Engineering

University of Cape Town
BSc, Electrical Engineering

Serena Reitz Serena Reitz Boone, North Carolina Details
Serena Reitz's Convergys Experience July 2009 - January 2012
Job Owner at Rags to Riches Designs
Industry Retail
Experience
Rags to Riches Designs   January 2013 - Present
Bayada Nursing   April 2013 - Present
Convergys   July 2009 - January 2012
Lifetime Assistance, Inc.   November 1994 - September 2002

Skills
Small Business, Marketing Strategy, Direct Sales, Communication, Creative Problem Solving, Business Decision Making, Strategic Planning, Organizational..., Product Development, Homeschooling, Artistic Vision, Work Life Balance, Critical Care, Elder Care, Dependable Team Player, Customer Loyalty..., Customer Service, Information Technology, Web Design, Graphic Design

Education
Charles C. D'Amico High School

SUNY at Buffalo

Robert M. Camacho Robert M. Camacho Greater Atlanta Area Details
Robert M. Camacho's Convergys Experience March 1992 - March 2000
Job General Manager at Clear Harbor
Industry Consumer Services
Experience
Clear Harbor  July 2015 - Present
Agero  2010 - July 2015
Cross Country Automotive Services  September 2000 - November 2010
Convergys   March 1992 - March 2000
APAC Customer Services  2000 - 2000

Skills
Quality Management, Leadership, Organizational..., Strategic Planning, Call Centers, Outbound Marketing, Customer Service, Customer Experience, People Development, Workforce Planning, Workforce Management, Business Intelligence, Business Development, Collaborative Problem..., Business Analysis, Six Sigma, COPC, Organizational Culture, Inbound Marketing, Product Management, Process Improvement, Cross-functional Team..., Negotiation, Contact Centers, CRM, Vendor Management, Management, Team Building, Project Management, Competitive Analysis, Customer Retention, Sales, Analysis, Call Center, Project Planning, Operations Management, Program Management, Customer Satisfaction, Team Leadership, BPO, Business Strategy, Enterprise Software, Sales Operations, Service Delivery

Education
University of Arizona, Eller College of Management   2010 — 2011
MBA, Business Administration and Management, General

University of Arizona   2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General / Marketing

James Rapson James Rapson Edmonton, Canada Area Details
James Rapson's Convergys Experience September 2000 - November 2004
Job Technical Support at Dell Canada
Industry Computer Hardware
Experience
Dell  January 2006 - April 2008
Dell Canada  December 2004 - January 2006
Convergys   September 2000 - November 2004

Education
Medicine Hat College   1994 — 1996
computer

University of Alberta   1978 — 1985

Dean Birtwell Dean Birtwell Springfield, Massachusetts Area Details
Dean Birtwell's Convergys Experience 2003 - 2004
Job Business Development Strategist at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard  October 2013 - Present
Capgemini  2010 - October 2013
Convergys   2003 - 2004
Wipro BPO  2000 - 2003

Skills
BPO, Offshoring, Business Transformation, Outsourcing, Business Development, Vendor Management, CRM, Shared Services, Global Delivery, Business Process..., Program Management, Business Process, Strategic Sourcing, IT Outsourcing, Management Consulting, Business Analysis

Education
State University of New York at Albany   1989 — 1989
BS, Economics

HL Chacon HL Chacon Edmond, Oklahoma Details
HL Chacon's Convergys Experience August 2000 - August 2001
Job Team Manager at Apple
Industry Consumer Electronics
Experience
Apple  November 2014 - Present
CAS Consultants Inc   January 2014 - Present
C2 Technologies  May 2014 - October 2014
eLearning Design & Development   January 2013 - May 2014
Teleflora LLC  July 2012 - November 2013
Williams-Sonoma, Inc.   October 2003 - July 2012
Metrolibrary of Oklahoma County   April 2002 - April 2004
Convergys   August 2000 - August 2001
Desert Diamond Casino  October 1993 - July 2000

Skills
Instructional Design, Training, Leadership Development, Project Management, Operations Management, Customer Service, Multicultural..., Public Speaking, Marketing, Customer Satisfaction, Team Leadership, Call Centers, Leadership, Retail, Management, Strategic Planning

Education
UCLA
Political Science, Public Administration-Tribal Governments

University of Phoenix
Master of Business Administration (M.B.A.), Global Management

A.J. Kowalewski A.J. Kowalewski Dallas/Fort Worth Area Details
A.J. Kowalewski's Convergys Experience 2000 - 2006
Job Sr. Desktop Technician at Peterbilt
Industry Information Technology and Services
Experience
Peterbilt  November 2013 - Present
Texas AirSystems  February 2011 - September 2013
First American Title  2007 - 2010
SunGard  2006 - 2007
Convergys   2000 - 2006

Skills
Customer Service, Active Directory, Microsoft Office, Dell Computers, Laptops, Switches, iPhone, Mobile Communications, Technical Support, Windows 7, Computer Hardware, Computer Repair, Computer Maintenance, VoIP, LAN-WAN, Internet, DHCP, Software Documentation, XP, Help Desk Support, IT Procurement, Office 365, Exchange 2010/2007/2003, ADSI, iPhone Support, Executive Support, Desktop Administration, Remote Desktop, Desktop Deployment, Kaseya, Kaspersky Antivirus, Server Administration, Microsoft CRM, ShoreTel, Mobile Devices, Dell Workstations, Apple OS, Mac OS, MacBook Pro, Firewalls, Computer Security, Barracuda Spam Filter, Time Management, Macintosh Applications, Macintosh hardware, Inventory Management, Inventory Control, Asset Management, Cisco VPN, VPN

Education
University of Central Florida   1996 — 1998
Bachelor, Political Science

L. Austin James L. Austin James Saint Louis, Missouri Details
L. Austin James's Convergys Experience May 2011 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys   May 2011 - Present
Convergys   August 2010 - May 2011
Convergys   March 2010 - August 2010
Convergys   September 2009 - March 2010

Skills
Microsoft Excel, Sales Analytics, Employee Training, Client Relations Skills, Customer Escalation..., Sales Management, Customer Retention, Dodgeball

Education
University of California, Santa Cruz   2004 — 2009
Politics, International Relations and Affairs

Steve Clarence Steve Clarence San Francisco Bay Area Details
Steve Clarence's Convergys Experience December 2004 - January 2010
Job Vice President of SaaS Sales at Support.com
Industry Computer Software
Experience
Support.com  March 2015 - Present
Menlo Consulting   July 2013 - Present
MindTouch   November 2013 - March 2015
CFEngine   November 2011 - September 2013
Angel.com  October 2010 - November 2011
Convergys   December 2004 - January 2010
Intervoice/Edify   December 2004 - 2008
Global Netexchange (GNX)   2002 - 2004
Qiva, Inc   1999 - 2002
Healtheon/Web MD   1997 - 1999

Skills
Leadership, Cloud Computing, Enterprise Software, Solution Selling, SaaS, Business, Selling, Direct Sales, Strategic Partnerships, Sales Process, B2B, Management, Marketing Management, Start-ups, Mergers, Contract Negotiation, Sales, Call Centers, RFP, Management Consulting, Managed Services, New Business Development, Business Strategy, Unified Communications, Business Development, Strategy, Business Intelligence, Salesforce.com, CRM, Professional Services, Strategic Planning, Sales Management, Entrepreneurship, Software Industry, Go-to-market Strategy, Lead Generation, Product Management, Marketing Strategy, Complex Sales, Sales Operations, Channel Partners, Product Marketing, Business Alliances, Sales Enablement, Demand Generation, Telecommunications, Mobile Devices, Analytics, Partner Management, Executive Management

Education
University of California, Santa Barbara   1978 — 1982
BA, Business Economics

Matthew Davis tmobile

Chip Stevens Chip Stevens Orlando, Florida Area Details
Chip Stevens's Convergys Experience January 2009 - September 2009
Job Director Product Management at iconectiv
Industry Computer & Network Security
Experience
iconectiv  August 2015 - Present
Marble Security, Inc.   September 2012 - September 2014
ClearSky Technologies, Inc.   2014 - 2014
ClearSky Technologies, Inc.   2014 - 2014
Interop Technologies  October 2009 - March 2012
Convergys   January 2009 - September 2009
VeriSign Communication Services   1998 - 2009
A.G. Edwards   April 2003 - August 2004
United States Air Force  March 1999 - April 2003

Skills
Product Management, Prioritization, Project Plans, Mobile Devices, Scrum, Wireless, Deliverables, Requirements Analysis, Cross-functional Team..., Sales Engineering, Mobile, Provisioning, User Acceptance Testing, Software Engineering, Connectivity, Cellular, Product Development, Technical Leadership, Mobile Communications, Telecommunications, SaaS, Mobile Technology, SMS, GSM, Organization &..., Program Management, Cellular Communications, SIP, Agile Methodologies, IP, Integration, VoIP, WiFi, Go-to-market Strategy, Strategic Partnerships, Product Requirements, Testing, Management, LTE, Systems Analysis, Roaming, Vendor Management, Cloud Computing, Mobile Applications, Enterprise Software, Security, Start-ups

Education
University of Arizona   1986 — 1991

American Overseas School of Rome   1983 — 1985

Cristian Paris Cristian Paris Orlando, Florida Area Details
Cristian Paris's Convergys Experience June 2002 - May 2007
Job at Cristian Paris
Industry Telecommunications
Experience
Rous Technology LLC   January 2009 - Present
Cristian Paris   January 2003 - Present
Motorola  May 2007 - December 2010
Convergys   June 2002 - May 2007
Ajilon Consulting  July 1999 - June 2002
JVM/ Ambrasoft Luxembourg   March 1996 - July 1997

Skills
SNMP, Agile Methodologies, JDBC, Ant, Java, JUnit, Unix, XML, Microsoft SQL Server, Tomcat, Eclipse, ClearCase, Apache, Software Engineering, Linux, Software Development, SOAP

Education
Universitatea din București   1983 — 1988
Diploma of Engineer degree (BS/MS), Physics

James Parrish James Parrish Fort Lauderdale, Florida Details
James Parrish's Convergys Experience January 2000 - January 2001
Job Associate Professor and Interim Chair of Department of Information Systems at Nova Southeastern University
Industry Higher Education
Experience
Nova Southeastern University  June 2015 - Present
Nova Southeastern University  June 2014 - Present
Nova Southeastern University  June 2011 - June 2014
University of Arkansas at Little Rock  August 2008 - July 2011
Infoventure Systems Consulting   January 1998 - January 2011
University of Central Florida  August 2005 - August 2008
University of Central Florida  January 2005 - August 2008
Lake County Clerk of Courts  August 2002 - August 2005
Convergys   January 2000 - January 2001

Skills
Security, Database Design, Decision Support, Knowledge Management, Research, E-Learning, Data Mining, Teaching, Instructional Design, IT Strategy, Data Analysis, Databases, Higher Education, Software Development, SQL, CRM, Project Management, Systems Analysis, University Teaching, Statistics, Visio, Management Consulting, Program Management, Windows, Management, Analysis, Distance Learning, Access, Programming, SharePoint, Technical Writing, System Administration, Business Intelligence, IT Management, Business Analysis, Visual Basic, Information Technology, Leadership, SDLC, Information Security, Integration, Social Networking, Public Speaking, Microsoft Office, Strategic Planning, Leadership Development, Consulting, Training, Customer Service, Qualitative Research

Education
University of Central Florida   2005 — 2008
Ph.D., Management Information Systems

University of Central Florida - College of Business Administration   2002 — 2004
M.S., MIS

University of Central Florida - College of Business Administration   2000 — 2002
B.S.B.A, MIS

Lt. L. Brian Smith Lt. L. Brian Smith Provo, Utah Area Details
Lt. L. Brian Smith's Convergys Experience June 2003 - December 2003
Job Customer Service Agent Crossed Utilize Agent: SkyWest Airlines
Industry Airlines/Aviation
Experience
SkyWest Airlines  October 2012 - Present
Civil Air Patrol  October 2011 - Present
Prospect Airport Services, Inc.   August 2011 - December 2011
Primerica  August 2009 - November 2011
Aircraft Service International Group  August 2010 - September 2010
Utah Valley University  May 2004 - May 2009
Convergys   June 2003 - December 2003
LDS Church  March 2001 - March 2003

Skills
Customer Service, Microsoft Office, Aviation, Public Speaking, Leadership, Commercial Aviation, PowerPoint, Research, Microsoft Excel, Aircraft, Critical Thinking, Microsoft Word, Higher Education, Training, Team Leadership, Teamwork, Aerospace, Data Analysis, Commercial Pilot, Airlines, Problem Solving, Supervisory Skills, Mentoring, Civil Aviation, Flight Safety, Piloting, Airports, Crew Resource Management, Team Building, Multi-Engine Land, Aviation Security, Private Pilot, Flights, General Aviation, Security Clearance, Airplane, Defense, Flight Planning, Aeronautics, Charter, Airport Management, Eagle Scout, AGI

Education
Utah Valley University   2003 — 2009
Bachelor of Science (B.S.), Aviation Science

University of Arizona   2000 — 2000
General Studies, Atmospheric Science

Santa Rita HS   1996 — 2000
Diploma, General Studies

Joanda Bazel Joanda Bazel Greater Denver Area Details
Joanda Bazel's Convergys Experience August 2012 - October 2014
Job Business Consultant at Convergys
Industry Management Consulting
Experience
Convergys   August 2012 - October 2014
Convergys   August 2010 - August 2012
Convergys   March 2009 - August 2010
Convergys   June 2004 - March 2009
Finali Corporation (A Convergys Company)   2002 - 2004

Skills
Data Analysis, Management, Quality Assurance, Team Management, Analytics, Knowledge Management, CRM, Project Management, Process Improvement, Customer Experience, Troubleshooting, Recruiting, Business Process..., Call Center, Microsoft Excel, Business Analysis, Training, Program Management, Business Process..., Vendor Management, Business Process, Leadership, Performance Management, Call Centers

Education
University of Arkansas at Fayetteville   1996 — 2000
Bachelor of Science (B.S.), Exercise Science

Artem Paramonov Artem Paramonov Edmonton, Canada Area Details
Artem Paramonov's Convergys Experience October 2000 - July 2001
Job Migrations Technical Analyst at Compugen Inc
Industry Government Administration
Experience
Compugen Inc  September 2014 - Present
Compugen  April 2011 - Present
Compugen  March 2003 - Present
Service Alberta  April 2010 - September 2014
Progressive Academy   December 2013 - May 2014
Service Alberta  2005 - 2010
EWOFF   August 2005 - November 2009
BCOM COMPUTER CENTRE INC   July 2001 - December 2002
Convergys   October 2000 - July 2001

Skills
IT Service Management, IT Management, Databases, Active Directory, Microsoft SQL Server, Troubleshooting, Data Analysis, BMC Remedy, Microsoft Certified..., Microsoft Servers, ITIL Certified, Database Design, Windows Server, VMware, ITIL, Microsoft Office, VBScript, VBA, LDAP, Microsoft Word, Microsoft Office 2007, Access Database, Automation, InfoPath, App-V, Software Packaging, Adobe Creative Suite, MCSE, WinBatch, Microsoft Excel, Data Access, Process Automation, AppDNA, Software Sequencing, Powershell

Education
Global Knowledge   2012 — 2012
ITIL Foundation 2011

SAP AG   2011 — 2011
SAP BusinessObjects Web Intelligence XI 3.0/3.1: Advanced Report Design

University of Alberta   2010 — 2010
Project Planning and Management

Community Skills Centre   1999 — 2000
Network and System Administration/Administrator

Alexandria Polytechnic College   1987 — 1991
Diploma, Expluatation and Maintenance of CNC Machinery

Tom McDonald Tom McDonald Houston, Texas Area Details
Tom McDonald's Convergys Experience April 2004 - April 2005
Job Impacting Business Performance Through Effective Human Capital and Employee Benefits Strategies.
Industry Insurance
Experience
Willis Group Holdings NYSE: WSH   October 2014 - Present
Accounting Principals  December 2012 - October 2014
Accretive Solutions  December 2007 - July 2012
JST Holdings, LLC   2006 - 2007
Driver, McAfee & Griggs   May 2005 - September 2006
Convergys   April 2004 - April 2005
Convergys   June 2000 - April 2004
AT&T  1989 - 2000
Barnett Banks  January 1986 - June 1989

Skills
Performance Management, CRM, Policy, Talent Management, SAP, Strategic Initiatives, Sourcing, Strategy, Organizational Design, Cash Management, Recruiting, Business Development, Program Management, Management, Business Strategy, Forecasting, Strategic Planning, Business Planning, Leadership, Training, Business Analysis, Mergers, Finance, Start-ups, Entrepreneurship, Mergers & Acquisitions, Business Process..., Vendor Management, Human Resources, Budgets, Analysis, Team Leadership, Consulting, Financial Analysis, Executive Search, Interviews, Financial Modeling, Management Consulting, Contract Recruitment, Awesomeness, Financial Management..., Financial Planning

Education
State University of New York at Buffalo
Bachelor of Science in Management, Concentrations in Finance, Management Information Systems

University of North Florida
MBA

Robert Duke Robert Duke Tucson, Arizona Area Details
Robert Duke's Convergys Experience April 2003 - October 2004
Job Information Systems Support Specialist / Database and Telecommunications at Trico Electric Cooperative
Industry Information Technology and Services
Experience
Trico Electric Cooperative  April 2013 - Present
Trico Electric Coopertive Inc.  May 2009 - April 2013
Long Realty Company  April 2006 - May 2009
America Online  May 2005 - June 2006
Santa Cruz Unified School District #35   December 2004 - May 2005
Convergys   April 2003 - October 2004
Fairborn Observatory   May 2002 - August 2002

Skills
Windows, Linux, Computer Hardware, Operating Systems, Databases, Troubleshooting, Active Directory, XP, Windows Server, Windows Server 2003, Servers, System Administration, Documentation, Desktop Support, Windows Server 2008, Windows 7, DHCP, SQL Server, Hardware, TCP/IP, IIS, Firewalls, Switches, SQL, Customer Relations, Printers, Microsoft Office, Workstations, Mac OS X, Network Security, DNS, Access, Security, Virtualization, MySQL, Deployment, SharePoint, Administration, Problem Solving, Technical Support, Telecommunications, Training, Networking, System Deployment

Education
University of Arizona   2002 — 2003
Computer Engineering

Iris Schwartz Iris Schwartz Orlando, Florida Details
Iris Schwartz's Convergys Experience June 2006 - August 2008
Job University of Central Florida Student
Industry Accounting
Experience
Orange County Government  July 2015 - Present
Faneuil Inc  January 2010 - January 2012
Outdoor Advertising Specialists   November 2008 - June 2010
Pacsun Corp  August 2008 - October 2008
Convergys   June 2006 - August 2008

Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Sales, Outlook, Teamwork

Education
University of Central Florida   2014 — 2016
Bachelor's degree, Accounting and Business/Management

Valencia College   2011 — 2014
Associate's degree

Renea Morris, M.Ed., APR Renea Morris, M.Ed., APR Athens, Ohio Details
Renea Morris, M.Ed., APR's Convergys Experience 1995 - 2009
Job Chief Marketing Officer at Ohio University
Industry Higher Education
Experience
Ohio University  February 2009 - Present
Convergys   1995 - 2009
Youth Job Awareness Project   1992 - 1994

Skills
Crisis Communications, Press Releases, Media Relations, Public Relations, Strategic Communications, Marketing Strategy, Executive-level..., Fundraising, Program Management, Marketing, Internal Communications, Speech Writing, Editing, AP Style, Newsletters, Facebook, Blogging, Copywriting, News Writing, Copy Editing, Journalism, Social Media, Creative Writing, Content Development, Social Media Marketing, Public Speaking, Proofreading, Advertising, Integrated Marketing, Campaigns, Thought Leadership, Brand Development, Community Development, Social Networking, Web Content, Content Management, Editorial, Web Content Management, WordPress, Higher Education..., Internal, Internal Audit

Education
Ohio University   2010 — 2012
Master of Education (M.Ed.), Education Administration, Organizational Leadership

UCLA   1988 — 1989
Professional Designation, Public Relations

University of Illinois at Chicago   1981 — 1985
Bachelor of Arts (B.A.), Speech Communications

Ken Pritchard Ken Pritchard Orlando, Florida Area Details
Ken Pritchard's Convergys Experience 2009 - 2011
Job Software Engineer at Capco
Industry Computer Software
Experience
Capco  November 2012 - Present
Artech Information Systems  May 2012 - November 2012
Convergys   2009 - 2011
Intervoice  2005 - 2009
Intervoice  1998 - 2005

Skills
Java, Tomcat, Software Engineering, Cloud Computing, Business Analysis, .NET, Agile Methodologies, Linux, Unix, SDLC, Subversion, Program Management, Databases, Software Development, IVR, XML, SQL, Maven, SaaS, C, Gemfire

Education
University of Central Florida   2002 — 2006
Bachelor of Science, Computer Science

Kirsten Stanford Kirsten Stanford Orlando, Florida Area Details
Kirsten Stanford's Convergys Experience September 2003 - May 2012
Job Market Integration, GuideWell Emergency Doctors, Operated by Crucial Care
Industry Marketing and Advertising
Experience
GuideWell Emergency Doctors, Operated by Crucial Care   November 2014 - Present
N2N Global  August 2012 - April 2014
Convergys   September 2003 - May 2012
Fiserv Lending Solutions  1999 - 2003
Westinghouse Power Generation & Tribune Media   1991 - 1999

Skills
Strategy, Marketing, Contract Negotiation, Business Development, Project Management, Strategic Planning, Email Marketing, Account Management, Market Research, Product Marketing, Direct Marketing, Research, Marketing Communications, Events Marketing, Program Budgeting, Vendor Management, Problem Solving, Graphic Design, RFP Generation, Continuous Improvement, Channel, Web Marketing, Web Content Management, Internal Communications, Salesforce.com, Desktop Publishing, Partnership Marketing, Product Development, Event Management, Digital Marketing, Online Marketing

Education
University of Central Florida
Bachelor of Arts (B.A.), Journalism, Public Relations/Advertising

Miroslav Marjanovic Miroslav Marjanovic Rio Grande, New Jersey Details
Miroslav Marjanovic's Convergys Experience August 2014 - January 2015
Job Game console support, Laptop repairs
Industry Computer Software
Experience
Convergys   August 2014 - January 2015
Planeta Zabave   October 2013 - September 2014
Telekom Srbija  January 2007 - September 2009

Skills
Public Speaking, Politics, Social Media, PowerPoint, Microsoft Excel, Project Planning, Copywriting, Press Releases, Political Campaigns, Journalism, Microsoft Office, Negotiation, Fundraising, Coaching, Online Advertising, Project Management, Event Planning, Marketing Communications, Teamwork, Public Relations, Non-profits, Team Building, Creative Writing, Spanish, English, Editing, Photoshop, Research, Policy Analysis, Public Policy, NGOs, Media Relations, International Relations, C++, Marketing Strategy, Political Science, Blogging, Analysis, Team Leadership, SQL, HTML, Business Strategy, Market Research, Event Management, Social Networking, Social Media Marketing, Strategic Planning, Program Management, Team Management, Customer Service

Education
Univerzitet u Beogradu / University of Belgrade   2009 — 2014
Bachelor's degree, Political Science and Government, Good

Univerzitet u Beogradu / University of Belgrade   2003 — 2008
PC technology overall insight , various knowledge, Computer and Information Sciences, General, 75

Sarah Ploeser Sarah Ploeser Deltona, Florida Details
Sarah Ploeser's Convergys Experience April 2006 - Present
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Thirty-One Gifts  August 2012 - Present
Convergys   April 2006 - Present

Skills
Operations Management, Process Improvement, Call Centers, Program Management, Project Management, Performance Management, Training, Data Analysis, Business Process..., Team Management, Business Analysis, Management, Customer Service, Customer Satisfaction, Leadership, Analysis, Team Leadership, Six Sigma, Team Building, Vendor Management, Coaching, Outsourcing, Customer Experience

Education
State University of New York at Albany   1998 — 2002
Bachelor's Degree, Atmospheric Sciences and Meteorology

University at Albany (SUNY)   1998 — 2002
Bachelor of Science, Atmospheric Science

Tatenda Nzuzu Tatenda Nzuzu Jacksonville, Florida Details
Tatenda Nzuzu's Convergys Experience September 2014 - Present
Job Network Services at Convergys
Industry Information Technology and Services
Experience
Convergys   September 2014 - Present
The Scarlett Group  July 2013 - September 2014
NCR Corporation  July 2012 - July 2013
Hertz  September 2011 - July 2012
Prime United Marketing   April 2011 - September 2011
University of Cape Town  February 2009 - November 2010
University of Cape Town  February 2009 - November 2010
University of Cape Town  June 2008 - July 2009
CNM-YBJ Associates Consulting Engineers   December 2006 - February 2007

Skills
Electrical Engineering, Analysis, Technical Support, Simulink, Hardware, Ethernet, Simulations, Matlab, Engineering, Databases, Programming, Management, Networking, Electronics, Testing, Microsoft Office, Windows, Customer Service

Education
University of Cape Town   2006 — 2010
Bachelor of Science, Electrical Engineering

University of Cape Town   2006 — 2010
Bachelor of Science, Electrical Engineering; Telecommunications management; Math, Physics & Chemistry

University of Cape Town   2006 — 2010
Bachelor of Science, Electrical Engineering; Telecommunications management; Math, Physics & Chemistry

Marist Brothers High School   1999 — 2004

Marist Brothers High School   1999 — 2004

Marist Brothers High School

Kevin McPartlan Kevin McPartlan San Francisco Bay Area Details
Kevin McPartlan's Convergys Experience 2008 - 2010
Job Product Line Manager at Cisco Systems
Industry Computer Software
Experience
Cisco Systems  2012 - Present
Cisco Systems  2010 - 2011
Convergys   2008 - 2010
Intervoice  2006 - 2008
Nuasis Corporation   1999 - 2006
Aspect Telecommunications  1988 - 1999
Aspect Communications  1988 - 1999
DAVID Systems  May 1986 - July 1988
ROLM Corporation  January 1983 - May 1986
ROLM Telecommunications   1982 - 1984

Skills
Product Management, VoIP, Call Center, Messaging, Enterprise Software, Unified Communications, Product Marketing, Telecommunications, SIP, IVR, Mobile, Product Life Cycle..., Mobile Devices, Product Lifecycle..., Call Centers, Data Center, Solution Selling, Wireless, Strategy, Go-to-market Strategy, SaaS, Start-ups, Telephony, Professional Services, Competitive Analysis, IP, Cloud Computing, Strategic Partnerships, Networking, Management, Channel Partners, Cisco Technologies, Contact Centers, Team Leadership, Pre-sales, CTI

Education
University of California, Berkeley   1978 — 1982
BA, Computer Science

Tina Ritsco Tina Ritsco Calgary, Canada Area Details
Tina Ritsco's Convergys Experience July 2007 - July 2008
Job Principal at Forma Consulting Inc.
Industry Oil & Energy
Experience
AltaLink  March 2015 - Present
Forma Consulting Inc.   January 2014 - Present
Apache Canada Ltd.  October 2010 - January 2014
Total E&P  March 2009 - September 2010
City of Calgary  July 2008 - March 2009
Convergys   July 2007 - July 2008
Convergys   October 2004 - July 2007
University of Lethbridge  September 2006 - May 2007
American Red Cross  October 2000 - October 2004
Canada Life  September 1998 - October 2000

Skills
Facilities Management, Sustainability, Contract Management, Project Planning, Project Management, Budgets, Contract Negotiation, Construction, Construction Management, Entrepreneurship, Project Coordination, Strategic Planning, Procurement, Negotiation, Energy

Education
The University of Calgary   2008 — 2013
Certificate, Real Estate Development

University of Manitoba   1991 — 1996
Bachelor, Interior Design

Raghu Pillutla Raghu Pillutla San Francisco Bay Area Details
Raghu Pillutla's Convergys Experience June 2004 - December 2004
Job Director Product Management at Infinera
Industry Computer Software
Experience
Infinera  September 2015 - Present
Cisco Systems  December 2007 - September 2015
Azul Systems  January 2005 - December 2007
Convergys   June 2004 - December 2004
Sun Microsystems Inc  July 1999 - June 2004

Skills
Organizational..., Product Management, Professional Services, Alliance Development, Strategic Partnerships, Solution Selling, Strategy, Sales, Cloud Computing, SaaS, Enterprise Software, Product Marketing, Virtualization, Business Strategy, Business Development, Business Model..., Technology Incubation, Scrum, Capital Budgeting, Customer Acquisition, Start-ups, Cross-functional Team..., Partner Management, Security, Management, Managed Services, Telecommunications, CRM, Pre-sales, Data Center, Go-to-market Strategy, Demand Generation, Networking

Education
University of California, Berkeley - Walter A. Haas School of Business   2008 — 2011
MBA, Marketing, Strategy

University of Denver   1996 — 1997
MS, Computer Science

Brian Zollman Brian Zollman Orlando, Florida Area Details
Brian Zollman's Convergys Experience May 2006 - August 2006
Job Founder at Original Cluebat
Industry Aviation & Aerospace
Experience
Original Cluebat   October 2014 - Present
CenturyLink  May 2012 - Present
University of Central Florida  February 2007 - June 2008
Convergys   May 2006 - August 2006
Publix  2004 - 2005
Lake Brantley High School  2004 - 2005

Skills
Software, Networking, Hardware, Windows, Microsoft Office, Linux, Technical Writing, Systems Engineering, PowerPoint, Computer Hardware, HTML, Analysis, Project Management

Education
University of Central Florida   2005 — 2010
Bachelors of Science, Engineering Technology; Space Science

Heather Kitts Heather Kitts Tucson, Arizona Area Details
Heather Kitts's Convergys Experience September 2001 - August 2003
Job Experienced IT Trainer & Supervisor
Industry Information Technology and Services
Experience
Charming Shoppes  April 2007 - September 2009
Pima County Library   November 2006 - March 2007
ShopNatural Co-Operative   April 2006 - November 2006
Heritage Svc. Group   February 2005 - September 2005
Rite Aid  July 2004 - February 2005
Rite Aid Corporation  July 2004 - February 2005
Convergys   September 2001 - August 2003

Education
University of Arizona   2009 — 2010
Microsoft Specialty Certifications

Suitland SHS for Performing Arts   1987 — 1991

Joe DiFonzo Joe DiFonzo Tampa/St. Petersburg, Florida Area Details
Joe DiFonzo's Convergys Experience January 2006 - June 2008
Job Chief Technology Officer at Syniverse
Industry Information Technology and Services
Experience
Syniverse  August 2013 - Present
Syniverse Technologies  March 2013 - July 2013
Syniverse Technologies  January 2011 - March 2013
Syniverse Technologies  March 2010 - December 2010
Syniverse Technologies  August 2008 - March 2010
Convergys   January 2006 - June 2008
Convergys   December 2001 - December 2005
Convergys   March 1999 - December 2001
Convergys   January 1993 - March 1999
Convergys   September 1988 - April 1992

Skills
Telecommunications, Project Management, Project Planning, Mobile Devices, Team Leadership, Enterprise Architecture, Solution Architecture, Vendor Management, Cloud Computing, Business Analysis, Switches, Open Source Software, Strategic Planning, Strategy Execution, Innovation, Problem Solving, Senior Executive..., Technical Presentations, Multi-Site Technology..., Distributed Systems, Software Design, Wireless Communications..., SAN, WAN, Database Systems, Java, Linux, Unix, Testing, Product Management, Software Project..., Solaris, ITIL, Architecture, SaaS, Mobile Applications, Requirements Analysis, Data Center, Enterprise Software, SDLC, Software Development, Wireless, VoIP, Agile Methodologies, Mobile Technology, SOA, IT Operations, Disaster Recovery, IT Management, Architectures

Education
University of Central Florida   1984 — 1988
Bachelor of Science (BS), Computer Science

Vicente Cereijo Vicente Cereijo West Palm Beach, Florida Area Details
Vicente Cereijo's Convergys Experience January 1995 - January 2000
Job VP of Training and Quality at Alorica
Industry Telecommunications
Experience
Alorica  July 2010 - Present
PRC  January 2006 - July 2010
COPC  January 2004 - January 2006
Crone   January 2001 - January 2004
Convergys   January 1995 - January 2000

Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM

Education
University of Central Florida   1995 — 1997

Valencia College   1992 — 1994

Rob Rebitzke Rob Rebitzke Afton, Virginia Details
Rob Rebitzke's Convergys Experience May 2007 - May 2008
Job Owner of Iron Surrender
Industry Arts and Crafts
Experience
Iron Surrender - wall design: paint, venetian plaster & art   July 2005 - Present
CarMax  March 2013 - September 2013
Connexion Technologies  April 2010 - March 2012
Applewood Plumbing, Heating and Electric   June 2008 - February 2010
Convergys   May 2007 - May 2008
Applegate Premier Finishes   September 2005 - April 2007
American Teachers   July 1997 - July 2005
The Southwestern Company  1988 - 1992

Skills
Telecommunications, Adobe Creative Suite, Sales Rep Training, Sales, Video Editing, Video Production, Digital Photography, Oil Painting, Microsoft Office, French, Training, Languages, Photoshop, Customer Satisfaction, Operations Management, Time Management, Customer Service, Inventory Management, Logistics, Negotiation, Sales Operations, Direct Sales, Social Networking, Account Management

Education
International Language Centre   1999 — 1999
Certificate, T.E.F.L.

University of Arizona   1987 — 1991
French Studies

Kevin O'Neil Kevin O'Neil Columbus, Ohio Area Details
Kevin O'Neil's Convergys Experience December 2007 - January 2009
Job Vice President, Assoc. General Counsel and Asst. Secretary at Bob Evans Farms, Inc.
Industry Legal Services
Experience
Bob Evans Farms, Inc.   May 2012 - Present
Bob Evans Farms, Inc.   July 2011 - May 2012
Bob Evans Farms, Inc. (NASDAQ:BOBE)   April 2010 - July 2011
Vorys, Sater, Seymour and Pease LLP   December 2009 - April 2010
Convergys Corporation  November 2007 - November 2009
Convergys   December 2007 - January 2009
Roetzel & Andress  July 2006 - November 2007
Myers Industries  June 2002 - July 2006
Brouse McDowell  November 1985 - June 2002

Skills
Corporate Law, Mergers, Corporate Governance, Corporate Finance, Intellectual Property, Legal Writing, Finance, Due Diligence, Securities Regulation, International Law, Restructuring, Employment Law, Strategy, Mergers & Acquisitions, Sarbanes-Oxley Act, IPO, Commercial Litigation, Competition Law, Start-ups, Litigation, Internal Audit, SEC filings, Legal Research, Legal Assistance, Legal Advice, Acquisitions, Leadership, Securities, Private Equity, Legal Compliance, Licensing, Litigation Management, Joint Ventures, Mediation, Privacy Law, Tax, Negotiation, Venture Capital, Divestitures, Trademarks, Legal Issues, Management, Human Resources, Contract Negotiation

Education
University of Akron School of Law   1979 — 1981
JD, Law

Wittenberg University   1973 — 1977
BA, Biology/Psychology

Walsh Jesuit   1970 — 1973

St. Sebastian's

Pete Shine Pete Shine New York, New York Details
Pete Shine's Convergys Experience March 1998 - June 2001
Job Software Development Manager at Bloomberg LP
Industry Financial Services
Experience
Bloomberg LP  December 2002 - Present
Convergys   March 1998 - June 2001
Royal Navy  November 1996 - March 1998
IPL  July 1989 - October 1996

Skills
Software Development, Team Management, Technical Leadership, Testing, Management, Portfolio Management, Electronic Trading, Agile Methodologies, R&D, Software Project..., SDLC, Databases, Requirements Analysis, Integration, Distributed Systems, Multithreading, Object Oriented Design, Solution Architecture, Bloomberg, C, C++, Design Patterns, Low Latency, Sockets, Unix, IPC, Order Management, Portfolio Performance..., Portfolio Risk, Oracle, Trading Systems, Scalability, Embedded Systems, Finite State Machines, Search Engine Technology, Device Drivers, Technical Recruiting, Performance Tuning

Education
University of Bath   1986 — 1989
Bachelor of Science (BS), Mathematics and Computer Science

Torquay Boys Grammar School   1979 — 1986

Greg Sweet Greg Sweet Charlotte, North Carolina Details
Greg Sweet's Convergys Experience 2015 - Present
Job Talent Acquisition Leader II
Industry Human Resources
Experience
Convergys   2015 - Present
Civitas Media  2013 - 2015
Charlotte Mecklenburg Schools  2005 - 2013
Quality Merchandising Group   2002 - 2005
Network Resources  2000 - 2002
Bank of America  1998 - 2000
Voice-Tel  1995 - 1998

Skills
Onboarding, Employee Relations, FMLA, Benefits Administration, Succession Planning, Talent Acquisition, Recruiting, Human Resources, Performance Management, Talent Management, Interviews, HRIS, Deferred Compensation, Temporary Placement, Organizational..., Employee Training, Training, Hiring, EEO, Policy, Payroll, Employee Engagement, Sourcing, Employee Benefits, HR Policies, Management, Conflict Resolution, Personnel Management, Change Management, Benefits Negotiation, New Hire Orientations, Process Improvement, Applicant Tracking..., Technical Recruiting, Workforce Planning, College Recruiting, PeopleSoft, Job Descriptions, Employment Law, Career Development, Labor Relations, Leadership Development, Staff Development, Resume Writing, Leadership, Organizational Design, Screening, Job Fairs, Organizational..., Career Counseling

Education
University of Alabama
Bachelor of Science (BS)

Charlotte Country Day School
Degree

Gregory Jean-Baptiste Gregory Jean-Baptiste Miami/Fort Lauderdale Area Details
Gregory Jean-Baptiste's Convergys Experience January 2013 - April 2013
Job Marketing/ Advertising
Industry Marketing and Advertising
Experience
Chetu, Inc.   April 2014 - October 2014
RichWeb Media   November 2013 - February 2014
Tambourine: integrated digital marketing for hospitality & travel   April 2013 - September 2013
Convergys   January 2013 - April 2013

Skills
Customer Service, Research, Advertising, Marketing, Social Media, Digital Marketing, Google Adwords, Google Certified, Salesforce Training, Marketing Management, Word, Online Reputation..., Inbound Marketing, Online Advertising, CRM, Friendly Personality, Microsoft Word

Education
University of Central Florida   2010 — 2012
Bachelor of Arts, Marketing

Broward College   2008 — 2010
Associate of Arts

Alyssa Evans Alyssa Evans Tucson, Arizona Details
Alyssa Evans's Convergys Experience July 2014 - September 2014
Job ILC Coordinator at Compass High School
Industry Writing and Editing
Experience
Compass High School  September 2014 - Present
Convergys   July 2014 - September 2014
College Social Magazine  May 2014 - August 2014
The Think Tank  January 2012 - May 2014
New Start Summer Program - The University of Arizona   June 2013 - July 2013
Apache Market   May 2012 - August 2012
Good Enough Mine Underground Tour   April 2009 - August 2010

Skills
Technical Writing, Copy Editing, Creative Writing, Tutoring, Academic Tutoring, Writing, Literature, Teaching Writing, Microsoft Word, Customer Service, Training, Grammar, Editing, Peer Tutoring, Photoshop, Computer Proficiency, Organization, Customer Satisfaction

Education
University of Arizona   2010 — 2014
Bachelor of Arts (BA), English

Tombstone High School   2006 — 2010
Advanced Diploma, English

Connie Stacey, PMP Connie Stacey, PMP Edmonton, Canada Area Details
Connie Stacey, PMP's Convergys Experience May 2002 - January 2003
Job Business Analyst/Project Manager, Applications at Noralta Lodge Ltd.
Industry
Experience
Noralta Lodge Ltd.  April 2015 - Present
CS IT Services Ltd   May 2013 - April 2015
Saputo Inc.  November 2006 - May 2013
Kelly Services (Canada), Ltd.   July 2006 - November 2006
eventIQ inc.   February 2003 - July 2005
Convergys   May 2002 - January 2003

Skills
Project Planning, Management, Software Development, SharePoint, systems ana, Requirements Analysis, Leadership, ERP, .NET, Photoshop, Microsoft Pro, web, planning, dreamweaver, CMS, html, javascr, C#, asp, system de, sdl, project manage, software, business ana, wirefram, Microsoft Dynamics AX, sched, risk manageme, quality, change manag, Agile Methodologies, Business Analysis, Analysis, Strategic Planning, Training, SDLC, Integration, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Project Management

Education
CDI College   2000 — 2002
Diploma, Programmer Analyst, 95%

University of Alberta   1993 — 1998
Bachelor's Degree, Bachelor of Arts

Richard Leis Richard Leis Tucson, Arizona Details
Richard Leis's Convergys Experience September 1997 - August 1999
Job The University of Arizona at Volunteer
Industry Aviation & Aerospace
Experience
Tiny Donkey   July 2015 - Present
The University of Arizona  May 2005 - Present
Fairy Tale Review   January 2015 - Present
Immortality Institute   February 2008 - December 2008
Sonora Quest Laboratories/ Laboratory Sciences of Arizona  November 2002 - April 2005
Bowne  June 2002 - November 2002
Enoosphere   February 2000 - June 2002
eBay Inc  July 1999 - March 2002
Convergys   September 1997 - August 1999
Volt  May 1997 - August 1997

Skills
Creative Writing, Public Speaking, Data Analysis, Operations, Technical Writing, Procedure Development, Organization, Time Management, English Literature, Microsoft Word, Microsoft Excel, HTML, EPO, Clerical Skills, Administrative..., CSS, Perl, Unix, Mac OS, Strategic Planning

Education
University of Arizona   2013 — 2015
English, Creative Writing

Nicholas Bianchi Nicholas Bianchi San Diego, California Details
Nicholas Bianchi's Convergys Experience August 2015 - Present
Job Customer Service Representative at Convergys
Industry Education Management
Experience
Convergys   August 2015 - Present
San Diego Unified School District  March 2013 - Present
Private Tutor  August 2007 - Present
Carl DeMaio for Congress  May 2014 - July 2014
Taco Bell  March 2012 - July 2012
Vons  June 2008 - August 2008

Skills
Research, Leadership, Microsoft Excel, Community Outreach, Teaching, Communication, Analysis, Microsoft Office, Writing, Computers, Creative Problem Solving, Customer Service, Public Speaking, Time Management, Editing, PowerPoint, Microsoft Word, International Relations, Event Planning, Social Networking, Data Analysis, Fundraising, Team Building, Qualitative Research, Politics, Political Science, HTML, Critical Thinking, Policy, Teamwork, Volunteer Management, Team Leadership, Tutoring, Policy Analysis, Data Entry, Sales, Public Relations, Government, Leadership Development, Creative Writing, Project Management, Supervisory Skills, Report Writing, Conflict Resolution, Public Policy, Economics, Training, Reasoning Skills

Education
University of California, Berkeley   2008 — 2012
Bachelor of Arts (B.A.), Political Science

Alyson Gregory Nadasi Alyson Gregory Nadasi Irvine, California Details
Alyson Gregory Nadasi's Convergys Experience January 1993 - December 1996
Job Entertainment Payroll Specialist
Industry Entertainment
Experience
Imagine Entertainment Payroll, Inc.   January 2011 - Present
NPI Entertainment Payroll   January 1997 - June 2014
Convergys   January 1993 - December 1996
GE Information Services  January 1991 - December 1992

Skills
Entertainment, Recruiting, Human Resources, Management, Payroll, Business Development, Film, Marketing, Video Production, Budgets, Advertising, Account Management, Television, Marketing Communications, Employee Relations, Market Research, Sales, New Business Development, Social Media, New Media, Theatre, Broadcast, Entertainment Payroll, Accounting, Feature Films, Radio, Directing, Email Marketing, Video, Interior Design, Home Staging

Education
University of Canterbury   1988 — 1991
BA

Trenten Kareiva Trenten Kareiva Denver, Colorado Details
Trenten Kareiva's Convergys Experience December 2012 - Present
Job Team Lead at Transcom
Industry Consumer Services
Experience
Transcom  February 2015 - Present
Convergys   December 2012 - Present
Pawngo  May 2012 - November 2012
Colorado Virtual Academy  August 2011 - February 2012
Pinnacle Education  January 2006 - June 2008

Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Technical Support, Data Entry, Troubleshooting, Telephone Skills, Customer Retention, Contact Centers, Customer Support, Service Delivery, Outlook, Inbound Marketing, Microsoft Office, XP, Avaya, Sales, Telemarketing, Call Center Development

Education
University of Arizona   2002 — 2005
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)

Alex Berry Alex Berry Washington D.C. Metro Area Details
Alex Berry's Convergys Experience January 2004 - August 2008
Job President and COO Back Office Solutions
Industry Information Technology and Services
Experience
Back Office Associates   May 2015 - Present
CyberSponse, Inc.   April 2015 - Present
NeuStar, Inc.   January 2014 - May 2015
NeuStar  June 2008 - December 2013
Convergys   January 2004 - August 2008
Convergys   February 2004 - June 2006
Lucent Worldwide Services  October 2002 - January 2004
Narus  October 1998 - January 2000

Skills
Marketing, Solution Selling, Cloud Computing, Managed Services, Go-to-market Strategy, Product Management, Management, Telecommunications, Executive Management, Enterprise Software, CRM, Leadership, Cross-functional Team..., Outsourcing, Program Management, Professional Services, Start-ups, Sales, Strategy, Vendor Management, Sales & Marketing..., Account Management, Sales Process, Sales Management

Education
University of California, Los Angeles   1989 — 1992
BA

Josh Rivers BSN, RN Josh Rivers BSN, RN McAllen, Texas Area Details
Josh Rivers BSN, RN's Convergys Experience January 2008 - June 2009
Job Site Admin at OnlineJobsCentral.net
Industry Writing and Editing
Experience
OnlineJobsCentral.net   August 2011 - Present
Yahoo Contributor Networks   June 2011 - Present
Various Online Sites   January 2009 - September 2011
Convergys   January 2008 - June 2009

Skills
Public Speaking, Teaching, Customer Service, Content Writing, Coaching, Research, Blogging, Staff Development, Software Documentation, Editing, Technical Writing, Training, Curriculum Design, Creative Writing, Data Entry, Microsoft Office, Critical Thinking, Social Networking, Healthcare, Books

Education
University of Cebu   2003 — 2007
Bachelor Of Science in Nursing, Nursing

Lisa Friedman Lisa Friedman Boise, Idaho Details
Lisa Friedman's Convergys Experience January 1998 - December 2001
Job Human Resources Manager at Bodybuilding.com
Industry Human Resources
Experience
Bodybuilding.com  March 2015 - Present
RLJ Entertainment, Inc.   December 2011 - March 2015
GlobalSubmit  July 2008 - December 2011
Osstem  April 2005 - April 2008
Aegis Communications  August 2000 - August 2005
Convergys   January 1998 - December 2001
THOR TEMPORARY SERVICES   1988 - 1990

Skills
Human Resources, New Hire Orientations, Background Checks, Recruiting, Benefits Administration, Employee Benefits, Talent Acquisition, Employee Engagement, HRIS, Performance Management, HR Policies, Deferred Compensation, Strategic Planning, Talent Management, Customer Service, Organizational..., Succession Planning, Coaching, Labor Relations, 401k, Benefits Negotiation, Compensation & Benefit, System Administration, Screening, Training, Interviews, Payroll, Management, Onboarding, College Recruiting

Education
University of Arizona   1992 — 1998
Bachelor of Arts (BA), Art History

Beverly Hills High   1984 — 1988
Diploma, General

Darshan Purandare Darshan Purandare San Francisco Bay Area Details
Darshan Purandare's Convergys Experience May 2004 - August 2004
Job Member of Technical Staff
Industry Computer Software
Experience
Insieme Networks  April 2012 - Present
Groupon  October 2011 - April 2012
Microsoft  January 2009 - October 2011
Isilon Systems  January 2008 - January 2009
University of Central Florida  August 2003 - December 2007
Adacel  January 2006 - August 2006
Convergys   May 2004 - August 2004

Skills
Distributed Systems, Algorithms, Software Design, Software Engineering, C++, Python, Scalability, Perl, C, Hadoop, C#, Computer Science, Multithreading, Software Development, Object Oriented Design, Visual Studio, XML, Scrum, .NET, REST, Linux, Java, Debugging, Agile Methodologies, Web Services, Test Automation, Data Structures, Cloud Computing, OOP, Design Patterns, Ruby, Git, Shell Scripting, Ruby on Rails, Eclipse, Solaris, Machine Learning

Education
University of Central Florida
MS & PhD, Computer Science

David Reines David Reines Phoenix, Arizona Area Details
David Reines's Convergys Experience May 2000 - April 2005
Job Application Consultant at Minisoft Inc
Industry Legal Services
Experience
Minisoft Inc  August 2012 - Present
Apollo Group  October 2009 - July 2012
Apollo Group  October 2009 - January 2011
Sage Software  June 2005 - May 2009
Sage, Sage Software, Best Software, SalesLogix, Interact Commerce   2005 - 2009
Convergys   May 2000 - April 2005
NSF-Arizona AMS Laboratory   August 1996 - May 2000

Skills
Evaluation, Performance Consulting, Customer Service, Training, Instructional Design, Performance Management, Organizational..., Coaching, Employee Training, Process Improvement, Project Management, E-Learning, Staff Development, Adult Education, Leadership, Workshop Facilitation, Data Analysis, Analysis, Business Process, Management, Consulting, Troubleshooting, Testing, Change Management, Program Management, CRM, Databases, Leadership Development, SQL, Team Building, Training Delivery, Vendor Management, Technical Support, Team Leadership, Visio, SharePoint, Business Analysis, Business Process..., System Administration, Hands-on Training, Quality Assurance, Instructor-led Training, Software Implementation, Learning Management, Integration, Business Intelligence

Education
University of Phoenix   2012 — 2012
Professional Certificate, Project Management

University of Phoenix   2000 — 2002
MBA, General Business

University of Arizona   1996 — 1998
BS, GeoSciences - GeoArchaeology

University of Arizona   1992 — 1996
BS, Anthropology, Chemistry, Biology, Physics

Winston Churchill High School

Winston Churchill High School

Winston Churchill High School

John Macarthur John Macarthur Tucson, Arizona Area Details
John Macarthur's Convergys Experience January 2000 - August 2005
Job Guest Service Team Leader at Target
Industry Accounting
Experience
Pima County Sheriff’s Department  September 2014 - Present
Target  October 2010 - September 2014
Intuit  July 2005 - October 2010
Convergys   January 2000 - August 2005

Skills
Process Improvement, Payroll, Call Centers, Microsoft Office, Customer Experience, Customer Service, Business Analysis, Training, Team Leadership, Customer Satisfaction, Leadership, Inventory Management, Management, QuickBooks, Team Building, Salesforce.com, Software Documentation

Education
University of Notre Dame - Mendoza College of Business   2008 — 2008
Executive Certificate in Leadership and Management, Leading Team and Organizations, Effective Leadership, Ececutive Leadership Strategies

University of Arizona   2003 — 2006
BA, Communications

Charles Packer Charles Packer San Francisco Bay Area Details
Charles Packer's Convergys Experience July 2005 - February 2006
Job Development Director, Social and Mobile at Gaia Interactive
Industry Online Media
Experience
Gaia Interactive  January 2011 - Present
Gaia Interactive  February 2007 - Present
IGT  February 2006 - February 2007
Convergys   July 2005 - February 2006
Convergys   April 2004 - July 2005
FriendFinder Networks, Inc.   November 2003 - March 2004

Skills
User Interface, Flex, ActionScript, Game Design, Flash, Management, Social Games, MMO, Facebook, Product Management, Entrepreneurship, Web Development, Video Games, Project Management, Git, OOP, iOS development, Cocos2d, UIKit, Game Programming, Game Development, Objective-C, robotlegs, AS3 Signals, TexturePacker, Mobile Game Development

Education
UCLA   1995 — 1999
BA, Political Science

Mike Mariano Mike Mariano San Francisco Bay Area Details
Mike Mariano's Convergys Experience October 2004 - September 2005
Job Senior UI Artist at Disney Interactive
Industry Computer Games
Experience
Disney Interactive  October 2013 - Present
Samsung Telecommunications America  December 2012 - October 2013
Zynga  July 2009 - December 2012
AKQA  June 2009 - July 2009
Microsoft  June 2008 - May 2009
BlackArrow  December 2007 - June 2008
PayPal  March 2007 - December 2007
Boys and Girls Club of the Peninsula  January 2007 - June 2007
Composer  September 2005 - September 2006
Convergys   October 2004 - September 2005

Skills
User Interface Design, User Experience, User Interface, Flash, Flash Animation, Storyboarding, Interaction Design, Illustration, Wireframes, Photoshop, Visual Design, Animation, Mobile Applications, Mobile Devices, User Research, Art Direction, Concept Design, ActionScript, Mobile Design, Rapid Prototyping, Product Development, Interfaces, User Experience Design, Character Animation, Vector Illustration, Wire Framing, OmniGraffle, Motion Graphics, Experience Design, Game Development, Video Games, Mobile Games

Education
University of California, Davis   1997 — 2000
BA, Art Studio

Mansoor Tahir Mansoor Tahir Greater Atlanta Area Details
Mansoor Tahir's Convergys Experience November 2007 - Present
Job Senior Systems Analyst at Convergys
Industry Information Technology and Services
Experience
Convergys   November 2007 - Present
AT&T Mobility (Convergys)   April 2005 - October 2007
Best Computer Consulting   September 2002 - September 2005
Carhartt  February 2003 - August 2005
Commonwealth Solutions   May 1998 - August 2002
Smurfit Stone  July 2001 - November 2001
BBDO  July 2000 - June 2001
Plastipak Packaging  June 1998 - July 2000

Skills
Software Project..., Business Intelligence, Business Process, SDLC, Visio, SQL, Requirements Analysis, Vendor Management, Integration, Unix, Disaster Recovery, Business Analysis, Databases, Program Management, Java, System Administration, Software Development, Oracle, TCP/IP, Microsoft SQL Server, Agile Methodologies, Systems Analysis, Web Services

Education
University of Detroit Mercy   1998 — 2000
MS, Computer information systems

University of Agriculture, Faisalabad   1985 — 1989
M.Sc., Biochemistry

Kim Guess Kim Guess Lexington, Kentucky Area Details
Kim Guess's Convergys Experience 1997 - 1999
Job Staff Business Systems Analyst at Savi Technology
Industry Information Technology and Services
Experience
Savi Technology  May 2012 - Present
TEKsystems  July 2011 - May 2012
SSB, Inc.   November 2010 - June 2011
CNA Insurance  2005 - 2009
CNA Insurance  2002 - 2005
CNA Insurance  1999 - 2002
Convergys   1997 - 1999

Skills
Software Documentation, Requirements Analysis, Testing, Business Analysis, Business Process, Process Improvement, Quality Assurance, Analysis, Leadership, User Acceptance Testing, Regression Testing, Commercial Insurance, Requirements Gathering, Test Planning, Program Management, Training, Software Development

Education
University of Kentucky   2010 — 2010
Psychology

University of Central Florida
BA, Communications & Art, minor in German

Frederick Gagle Frederick Gagle Orlando, Florida Area Details
Frederick Gagle's Convergys Experience July 2011 - August 2012
Job Frederick Gagle Vice President Information Technology
Industry Telecommunications
Experience
BioPlus Specialty Pharmacy  August 2012 - Present
Convergys   July 2011 - August 2012
CenturyLink  March 2006 - July 2011
Sprint  2001 - 2006
AutoPower   2000 - 2001
Citrus County Property Appraiser   1997 - 2000
Consultant (multiple companies)   1992 - 1997
Crystal River Computers (CRC)   1991 - 1992

Skills
CCDP, CCDA, CCNP, Cisco Certified, CCNA, CompTIA, A+, VLAN, BGP, Frame Relay, CCIE, OSPF, Juniper, Troubleshooting, Data Center, Firewalls, Routers, Cisco Routers, Cisco Technologies, Networking, Network Security, EIGRP, Switches, Technical Support, MPLS, IP, ITIL, Network Engineering, VoIP, Network Architecture, Technical Leadership, Network Design, TCP/IP, Disaster Recovery, Network Administration, DNS, Servers, Team Leadership, Customer Service, Juniper Technologies

Education
University of Central Florida   2005 — 2007
MBA, Business Administration and Management, General

University of Florida   1994 — 1997
BSBA, MIS

Central Florida Community College   1992 — 1994
AA, AA

Crystal River High School   1989 — 1992
high school diploma

Jaweria Rizvi Jaweria Rizvi Edmonton, Canada Area Details
Jaweria Rizvi's Convergys Experience August 2006 - June 2007
Job Temporary Appeals Secretary at Appeals Commission for Alberta Workers' Compensation
Industry Government Administration
Experience
Appeals Commission for Alberta Workers' Compensation   June 2014 - Present
Natural Resources Canada  October 2013 - February 2014
Muslim Commercial Bank: Islamic Banking Division   June 2012 - July 2012
Reliance Protectron  April 2010 - June 2011
Bentham Science Publishers   July 2009 - December 2009
Convergys   August 2006 - June 2007

Skills
PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Public Speaking, Social Media, Teamwork, Photoshop, Research, Project Planning, Training, Troubleshooting, Leadership, Time Management, Team Leadership, Analysis, Social Networking, Management, Market Research

Education
University of Alberta   2011 — 2014
Bachelor of Arts (B.A.), Economics

University of Alberta   2011 — 2014
Certificate, Economics and Management of Natural Resources, Energy and the Environment

Nelcie Jorgensen Nelcie Jorgensen San Francisco Bay Area Details
Nelcie Jorgensen's Convergys Experience 2001 - 2005
Job Instructional Designer
Industry E-Learning
Experience
Wells Fargo  November 2006 - Present
Kodak EasyShare Gallery  September 2005 - September 2006
Convergys Corporation (formerly DigitalThink)   January 2001 - June 2005
DigitalThink  January 2001 - June 2005
Convergys   2001 - 2005
Pets.com  November 1999 - November 2000
Reel.com  1998 - 1999

Skills
E-Learning, Instructional Design, Learning Management, Blended Learning, Needs Analysis, Training Delivery, Performance Consulting, ADDIE, Training, Talent Management

Education
University of California, Berkeley   1996 — 1998
MA, Spanish and Portuguese

University of California, Berkeley   1989 — 1994
BA, English, Spanish

Kamyar Seradjfar Kamyar Seradjfar San Francisco Bay Area Details
Kamyar Seradjfar's Convergys Experience September 2005 - August 2009
Job
Industry Computer Software
Experience
Salesforce  January 2015 - Present
salesforce.com  January 2013 - January 2015
Rearden Commerce  March 2011 - July 2012
Nokia  December 2009 - March 2011
Convergys   September 2005 - August 2009
Delta Dental Insurance  May 2004 - September 2005
NewRoads, Inc.   February 2002 - May 2004
Syndesis  July 2000 - February 2002
NorthPoint Communications  June 1999 - June 2000
Lucent  June 1998 - June 1999

Skills
CRM, Order Management, Mobile Payments, Enterprise Mobility, Product Management, SaaS, Enterprise Software, E-commerce, Agile Project Management, Agile Methodologies, Go-to-market Strategy, Software Project..., Mobile Applications, Mobile Analytics, Financial Analysis, Financial Modeling, Financial Systems, ERP Software, Siebel, Oracle Applications, Lawson, Social Commerce, Billing Systems, Payment Gateways, Strategy, SDLC

Education
University of California, Davis   1988 — 1992
BS

Holly Strach Holly Strach Edmonton, Canada Area Details
Holly Strach's Convergys Experience 2000 - 2006
Job Manager, Business Planning & Enablement at EPCOR
Industry Utilities
Experience
EPCOR  April 2012 - Present
Direct Energy  October 2010 - May 2012
OnStar  January 2007 - October 2010
Sitel  April 2006 - December 2006
Convergys   2000 - 2006

Skills
Call Center, Vendor Management, Service Delivery, Customer Retention, Operational Efficiency, Performance Improvement, Operations Management, Customer Experience, Outstanding Customer..., Call Centers, Customer Service, Leadership, Cross-functional Team..., Customer Satisfaction, CRM, Analysis, Forecasting, Business Process..., Management, Process Improvement, Change Management

Education
University of Alberta   1989 — 1994
Bachelor of Commerce

Soumendu Roy Soumendu Roy Dallas/Fort Worth Area Details
Soumendu Roy's Convergys Experience 2002 - 2002
Job Global Delivery Regional Lead US Central and LATAM at Microsoft
Industry Information Technology and Services
Experience
Microsoft  July 2013 - Present
Microsoft  February 2012 - Present
Microsoft  June 2010 - March 2012
Microsoft  2006 - August 2010
UshaComm India Pvt. Ltd.   2005 - 2006
Convergys   2002 - 2002
TCT India   1998 - 2000
TCT Technical Training  1998 - 2000

Skills
Software Project..., Management, PMO, Telecommunications, ERP, SDLC, Requirements Analysis, Solution Architecture, Agile Methodologies

Education
University of Calcutta

Jan Swanke Jan Swanke Clermont, Florida Details
Jan Swanke's Convergys Experience February 2008 - July 2011
Job Service Delivery Operations Executive / Executive Management Consultant
Industry Management Consulting
Experience
RBO Group   February 2007 - Present
ContactCenter 411   February 2014 - Present
Center Quest Consulting, LLC   January 2009 - Present
LRW Associates   2008 - 2013
Major Oak Consulting   October 2011 - March 2012
Convergys   February 2008 - July 2011
Lake County Business of Art Center   September 2005 - January 2007
Hewlett-Packard  August 2000 - January 2006
ChannelPoint  January 1999 - January 2000
Century Communications  1998 - 1999

Skills
CRM, Business Analysis, Strategy, Outsourcing, Integration, Business Process, Call Center, Management, Call Centers, Telecommunications, Change Management, Professional Services, Customer Service, Process Engineering, Service Delivery, Business Strategy, Leadership, Vendor Management, Project Management, Account Management, Operations Management, Cloud Computing, Product Management, Start-ups, Technical Support, Customer Experience, Budgets, Program Management, Executive Management, IT Strategy, Customer Satisfaction, Business Planning, IVR, Operations Processes, Team Management, BPO, Product Development, Performance Management, Cross-functional Team..., Business Process..., Sales, Pre-sales, Management Consulting, Business Intelligence, Enterprise Software, Contact Centers, Business Development, Consulting

Education
University of Phoenix   1991 — 1993
BA, Management

University of California, Los Angeles   1980 — 1984
Undergraduate course work

Yogita Singh Yogita Singh Greater San Diego Area Details
Yogita Singh's Convergys Experience February 1998 - February 1999
Job Business Analyst at MedImpact Inc. at Secure Talent
Industry Health, Wellness and Fitness
Experience
Secure Talent   May 2012 - Present
MedImpact, Inc. San Diego, CA   September 2010 - November 2010
MedImpact  May 2009 - November 2010
MedImpact  September 2005 - May 2009
Cap Gemini Ernst & Young  March 2001 - March 2005
Ernst & Young  January 1999 - March 2001
Convergys   February 1998 - February 1999

Education
Wright State University   1994 — 1997
MBA

University of Allahabad   1989 — 1992

Kim Ong Kim Ong Greater New York City Area Details
Kim Ong's Convergys Experience 2001 - 2004
Job Associate
Industry Information Technology and Services
Experience
Morgan Stanley  2010 - Present
Citi  2009 - 2010
Conde Nast Publications  2007 - 2009
JP Morgan Chase  2004 - 2007
Convergys   2001 - 2004
StratoNet   1999 - 2001
Cirent Semiconductor   1998 - 1999

Skills
Servers, Cluster, Windows Server, SDLC, Security, Project Planning, Management, Web Applications, Unix, Software Project..., Technical Architecture, Project Management, Quality Assurance, Cloud Computing, Software Documentation, Microsoft Office, Disaster Recovery, System Deployment

Education
University of Central Florida   1993 — 1998
Bachelor of Science (BSc), Computer Engineering

PJ Community College   1990 — 1993
ADP, ADP

Stamford College PJ   1990 — 1993
ADP, Engineering

Methodist Primary Schoool

William Cabrera William Cabrera Los Angeles, California Details
William Cabrera's Convergys Experience January 2007 - September 2009
Job Creative Services Production Coordinator at Hallmark Channel
Industry Entertainment
Experience
Hallmark Channel  January 2013 - Present
ITV Studios America  October 2011 - September 2012
TV Guide Network  October 2010 - October 2011
FEARnet, Comcast Entertainment Group  February 2010 - October 2010
Convergys   January 2007 - September 2009
Troika Entertainment  August 2005 - December 2005
Opinion Research Corporation International   October 1996 - June 2001

Skills
Entertainment, Television, Music, Social Media, Event Planning, Acting, Theatre, Musical Theatre, Entertainment Industry, Microsoft Office, Microsoft Excel, Singing, PowerPoint, Script Coverage, Reality, Broadcast, Producing

Education
University of Arizona   2007 — 2009
Bachelor of Arts (B.A.), Theatre/Theater

American Musical and Dramatic Academy   2002 — 2004
N/A, Musical Theatre

Lanston Williams Lanston Williams Greater Atlanta Area Details
Lanston Williams's Convergys Experience Business AnalystConvergys.2004 - Present
Job Application Specialist at Convergys
Industry Computer Software
Experience
Convergys   Business AnalystConvergys.2004 - Present

Education
University of Arkansas at Little Rock   1998 — 2003

Jasmine Ferland Jasmine Ferland Edmonton, Canada Area Details
Jasmine Ferland's Convergys Experience January 2004 - January 2006
Job Workforce Manager at Capital Health
Industry Information Technology and Services
Experience
Alberta Health Services  April 2008 - Present
Dell Canada  March 2006 - April 2008
Dell  January 2006 - March 2006
Convergys   January 2004 - January 2006
Convergys   August 2002 - January 2004
Convergys   October 2000 - August 2002

Education
University of Alberta   1995 — 2000
BSc, Mathematics, Finance

Fox Wolfe-Johnson Fox Wolfe-Johnson Jacksonville, Florida Area Details
Fox Wolfe-Johnson's Convergys Experience May 2003 - June 2010
Job SAP Administrator at NorthgateArinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso  June 2010 - Present
Convergys   May 2003 - June 2010
Convergys   July 2001 - May 2003
Convergys   May 1997 - July 2001

Skills
Disaster Recovery, Business Intelligence, Solaris, SAP Netweaver, ABAP, SAP, TCP/IP, SAP ERP, SAP XI, Windows Server, DNS, Shell Scripting, Technical Support, Java Enterprise Edition, Performance Tuning, SAP Basis, SAP R/3, SAP Implementation, SAP HR, SAP Portal, Software Configuration..., Data Migration, Unix, ECC

Education
University of Central Florida   1993 — 1997
Bachelor of Science (BS), Computer Science

Steven Butera Steven Butera Greater New York City Area Details
Steven Butera's Convergys Experience June 2007 - September 2009
Job Payroll Lead HCM Consulting
Industry Information Technology and Services
Experience
DuPont  February 2015 - Present
Boehringer Ingelheim  October 2014 - February 2015
NGA Human Resources  December 2013 - September 2014
Boehringer Ingelheim  October 2012 - December 2013
Xerox Business Services  September 2011 - November 2012
ACS, A Xerox company  December 2010 - September 2011
TIC The Industrial company  February 2010 - January 2011
United Nations  September 2009 - February 2010
Convergys   June 2007 - September 2009
Louis Dreyfus  May 2007 - June 2007

Skills
SAP HR, Human Resources, Personnel Management, Management, Change Management, ERP, Service Delivery, SAP, Payroll, HRIS, Project Planning, Outsourcing, SAP R/3, Process Improvement, Project Management, Business Process..., SAP Implementation, Financial Analysis, Business Process, Strategy, HRO, SAP ERP, Requirements Analysis, PeopleSoft, Performance Management, PMP

Education
University of Bridgeport
MBA, Finance

Marymount College
BS, Business / Finance

Alan Ayres Alan Ayres Greater San Diego Area Details
Alan Ayres's Convergys Experience 1990 - 1997
Job Senior software solutions adviser delivering performance enhancing analytic solutions to top CPG and Retail companies.
Industry Computer Software
Experience
SAS  November 2006 - Present
Escalate Retail  March 1999 - November 2006
GERS Retail Systems  1999 - 2006
Convergys   1990 - 1997

Skills
SaaS, Enterprise Software

Education
University of California, Los Angeles
B.A., Economics

Jaspreet Sidhu Jaspreet Sidhu Toronto, Canada Area Details
Jaspreet Sidhu's Convergys Experience 2003 - 2007
Job Financial Analyst Operations Finance at Four Seasons Hotels and Resorts
Industry Consumer Goods
Experience
Four Seasons Hotels and Resorts  March 2013 - Present
Four Seasons Hotels and Resorts  February 2011 - February 2013
Four Seasons Hotels and Resorts  December 2009 - January 2011
PepsiCo  June 2008 - August 2008
Convergys   2003 - 2007

Skills
Financial Analysis, Financial Modeling, Forecasting, Strategy, Business Analysis, Business Strategy, Strategic Planning, Project Management, Analysis, Competitive Analysis, Leadership, Corporate Finance, Valuation, Market Research, Budgets, Management

Education
University of Toronto - Rotman School of Management   2007 — 2009
MBA, Finance & Strategy

University of Alberta   2000 — 2005
BSc., Genetics & Psychology

Jessica Hamel Jessica Hamel Phoenix, Arizona Area Details
Jessica Hamel's Convergys Experience April 1996 - April 2001
Job VP; Sr Client Manager Analyst Bank of America
Industry Banking
Experience
Bank of America Merrill Lynch  April 2001 - Present
Bank of America Merrill Lynch  March 2010 - April 2013
Bank of America Merrill Lynch  April 2006 - March 2010
Bank of America Merrill Lynch  April 2004 - April 2006
Bank of America  April 2001 - April 2004
Convergys   April 1996 - April 2001

Skills
Treasury Services, Banking, Mortgage Banking, Investments, Risk Management, Treasury Management, Cash Management, Management, Commercial Banking, Financial Analysis, Relationship Management, Financial Services

Education
University of Arizona   1998 — 2000

Rich Stacy Rich Stacy Sacramento, California Area Details
Rich Stacy's Convergys Experience February 2004 - November 2008
Job Advisor Relations Lead at IBM Global Process Services
Industry Outsourcing/Offshoring
Experience
IBM  January 2015 - Present
HCL Technologies  November 2012 - January 2015
Accenture  November 2008 - November 2012
Convergys   February 2004 - November 2008
Convergys Employee Care   February 2004 - November 2008
Convergys HR Management   February 2004 - November 2008
Edify  1993 - 2002

Education
University of California, Santa Cruz   1984 — 1989
History

Robin Pyck Robin Pyck Edmonton, Canada Area Details
Robin Pyck's Convergys Experience September 2002 - May 2006
Job Scheduling and Reporting Analyst at Workers' Compensation Board of Alberta
Industry Computer Hardware
Experience
Workers' Compensation Board of Alberta  May 2008 - November 2009
Dell  May 2006 - May 2008
Convergys   September 2002 - May 2006
Alberta Lung Association   February 2002 - July 2002
Progressive Academy   September 2000 - January 2002

Skills
Call Center, Process Improvement, Workforce Management, Business Analysis, Business Process, Business Process..., Call Centers, Change Management, Cross-functional Team..., Customer Experience, ITIL, Leadership, Management, Operations Management, Outsourcing, Performance Management, Service Delivery, Software Documentation, Team Building, Team Leadership, Technical Support, Troubleshooting, Vendor Management, Visio

Education
University of Alberta   1995 — 2000

J. Percy Page High School   1991 — 1994

Paul Soulodre Paul Soulodre Edmonton, Canada Area Details
Paul Soulodre's Convergys Experience 2003 - 2005
Job Workforce Analyst at Alberta Motor Association
Industry Information Technology and Services
Experience
Alberta Motor Association  May 2008 - Present
Dell  January 2006 - December 2006
Convergys   2003 - 2005

Skills
Workforce Management, Contact Centers, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Avaya, Call Centers, Process Improvement, Operations Management, Management, Business Analysis, Forecasting, Business Process, Data Analysis

Education
University of Alberta   1978 — 1980
Bacelor of Science, Biology and English

Jasbir Singh Parmar Jasbir Singh Parmar Cincinnati Area Details
Jasbir Singh Parmar's Convergys Experience January 2005 - June 2006
Job Successfully Managing The Information Technology Initiatives For MultiMillion Dollar Corporations
Industry Computer Software
Experience
HP  June 2006 - Present
Sara Lee  June 2006 - December 2008
Convergys   January 2005 - June 2006
Boston Communications Worldwide   June 2004 - December 2004
MCI Communication Corp  November 1994 - June 2004

Skills
Oracle, Databases, Microsoft SQL Server, Unix, Data Warehousing, Sybase, SQL Tuning, SQL Server Management..., Data Center, Database Design, Data Modeling, Enterprise Software, ETL, PL/SQL, Performance Tuning, Data Platform..., Data Model Development, BI Tools & Methodologies, Technical..., Project Management..., Vendor Relationship..., Business Object..., ETL Processes & Tools, Data Center..., Oracle Advanced..., Gateways, Dataguard, Oracle RAC, Ops, OEM Management, RMAN, Warehouse Automation, HRMS, Oracle E-Business Suite, Remedy, Apache, UDB/DB2, COBOL, FoxPro, Windows, Crystal Reports, VDI, Virtual Servers, Cognos, Hadoop, JD Edwards, Siebel, CAS, Visio, C

Education
Calcutta University
Bachelor of Business Administration (B.B.A.)

Don Bosco Bandel
ICSE & ISC

Shawn Chaudhary Shawn Chaudhary Edmonton, Canada Area Details
Shawn Chaudhary's Convergys Experience February 2004 - July 2006
Job Director of Recruitment at Clean Harbors
Industry Environmental Services
Experience
Clean Harbors  August 2011 - Present
Clean Harbors  June 2010 - August 2011
RSC Equipment Rental  January 2009 - July 2010
Convergys   February 2004 - July 2006

Education
University of Alberta   1997 — 2002

Lonnie Griesemer Lonnie Griesemer Orlando, Florida Area Details
Lonnie Griesemer's Convergys Experience 2009 - 2011
Job Sr. Business Analyst/Consultant at DaVita
Industry Information Technology and Services
Experience
DaVita  September 2012 - Present
Orlando, Florida  2012 - September 2012
Convergys   2009 - 2011
Convergys   2007 - 2009
Convergys   2001 - 2007
Convergys   1992 - 2001
Orlando, Florida  1985 - 1992

Skills
Business Analysis, Project Management, Six Sigma, CRM, Management Consulting, Management, Team Building, Talent Management, Leadership, Instructional Technology, E-Learning, Call Centers, SDLC, Business Process..., Business Strategy, Assessment Centers, Computer-Based Training, Client Relationship..., Collaboration, Coaching Staff, Leadership Development, Team Leadership, Call Center, Workflow Analysis, Business consulting, Managing Diversity, Employee Selection

Education
University of Central Florida
Master of Science, Industrial Psychology

University of Central Florida
B.A., Psychology, Business Adm, Computer Science

Eric Lane Eric Lane San Francisco Bay Area Details
Eric Lane's Convergys Experience September 2002 - May 2004
Job Senior Manager, Strategic Partnerships India at Pearson
Industry Outsourcing/Offshoring
Experience
Pearson  March 2012 - Present
Pearson  April 2010 - March 2012
Pearson  February 2009 - April 2010
Genpact  February 2006 - September 2008
Liqvid eLearning Services Pvt Ltd   August 2005 - January 2006
IBM Global Process Services  May 2004 - June 2005
Convergys   September 2002 - May 2004
Group 4 Securitas   September 1999 - August 2002

Skills
Training Delivery, Employee Engagement, Performance Management, Talent Management, Soft Skills, BPO, HR Consulting, Vendor Management, Management Consulting, Talent Acquisition, Team Management, Organizational..., Training, Call Centers, Management, Recruiting, Business Process..., Employee Relations, Coaching, Change Management, Business Development, HRIS, Strategy, Sourcing, Human Resources, Service Delivery, CRM, Outsourcing, Business Transformation, Transition Management, Program Management, Operations Management, Process Improvement, Shared Services, HR Transformation, Stakeholder Management, MIS

Education
The University of Chicago   1990 — 1995
MA, Social Sciences

University of California, Berkeley   1985 — 1989
Bachelor's degree

Mariles Mushet Mariles Mushet Bloomfield, New Jersey Details
Mariles Mushet's Convergys Experience November 2010 - March 2011
Job RN at JDT Rehabilitation Center
Industry Hospital & Health Care
Experience
LPCC/ JDT Medical Rehab Center   June 2014 - Present
Convergys   November 2010 - March 2011
Minglanilla District Hospital   June 2010 - March 2011
Pepsi Cola Products Philippines Inc.-Cebu Plant and Office   October 2008 - June 2010
123Ten Inc. / PSG Offshore   February 2008 - October 2008

Skills
Customer Service, Microsoft Office, Training, Nursing, Call Centers, Time Management, Microsoft Excel, Patient Safety, Safe Patient Handling, Cpr Certified, Nursing Education, Nursing Care, Recruiting, Medication..., Patient Advocacy, Quality Patient Care, Direct Patient Care

Education
University of Cebu   2003 — 2007
Bachelor of Science in Nursing

Mary Help of Christians School   2000 — 2003
Highschool

Natalka Baczynskyj Natalka Baczynskyj Tucson, Arizona Area Details
Natalka Baczynskyj's Convergys Experience 2001 - 2003
Job Experienced, AwardWinning Technical Trainer and Multimedia Professional
Industry Online Media
Experience
Mountain Rose Academy, Rose Mgmt. Group   2003 - 2007
Convergys   2001 - 2003
University of Arizona  2000 - 2000
Pima Community College  2000 - 2000
University of Arizona  1997 - 2000

Education
University of Arizona   1995 — 1998
BA, Media Arts, Geoscience minor

University of Michigan
BA, English

Dewi Santana Bertrand Dewi Santana Bertrand Pueblo, Colorado Area Details
Dewi Santana Bertrand's Convergys Experience November 2008 - Present
Job Senior Manager, Operations
Industry Outsourcing/Offshoring
Experience
Convergys   November 2008 - Present
Convergys   December 2005 - June 2007
Convergys   July 2003 - November 2005
eTelecare International   August 2002 - June 2003
e-Telecare Global Solutions   2000 - 2003
eTelecare Global Solutions  October 2000 - July 2001
Nextel Philippines   April 2000 - October 2000
Nextel Philippines   November 1998 - March 2000

Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management, Operations Management, Contact Centers, Inbound Marketing, Service Delivery, Customer Satisfaction, Outsourcing, Process Improvement, Call Centers, Management, Leadership, CRM, Program Management, Employee Engagement

Education
University of Asia and the Pacific   1991 — 1995
AB, Communication Arts

Marti Santos Marti Santos Alto, New Mexico Details
Marti Santos's Convergys Experience September 2004 - December 2009
Job CEO of my own happiness at Happily Unemployed
Industry Think Tanks
Experience
Happily Unemployed   June 2009 - Present
Convergys   September 2004 - December 2009
Payformance Corporation  October 2002 - September 2004
KMC Telecom  October 1997 - September 2002
US Government  September 1994 - July 1997
US Government  1988 - 1991
ISAT  1986 - 1988
US Government  1974 - October 1978

Skills
Customer Service, Project Management, Process Improvement, Microsoft Excel, Leadership, Team Leadership, Performance Management, Public Relations, Operations Management, Microsoft Office, Team Building, Event Planning

Education
University of California, Berkeley   1972 — 1973
Political Science

Maryville R-II High School   1967 — 1971
graduate

Darla-Rae. Schmitke Darla-Rae. Schmitke Jacksonville, Florida Area Details
Darla-Rae. Schmitke's Convergys Experience March 2014 - Present
Job Senior Director, Workforce Management Global Command Centers at Convergys
Industry Information Technology and Services
Experience
Convergys   March 2014 - Present
Convergys   April 1994 - February 2014
Convergys   1997 - 2010

Skills
Call Centers, Workforce Management, Capacity Planning, Program Management, Forecasting, Management, Cisco Technologies, BPO, Contact Centers, Outsourcing, Customer Experience, Vendor Management, Service Delivery, Call Center Development, Customer Satisfaction, Business Analysis, Call Center, Project Management, Team Leadership, Telecommunications

Education
University of Manitoba   1989 — 1990
Bachelor of Arts, Sociology (Criminology)

University of Alberta   1987 — 1989
Bachelor of Arts, Criminology

Randall Farmer Randall Farmer Winnipeg, Canada Area Details
Randall Farmer's Convergys Experience June 1994 - February 2009
Job Integral Master Coach at Personal Development Coaching
Industry Information Technology and Services
Experience
Personal Development Coaching   May 2012 - Present
Convergys   June 1994 - February 2009

Skills
Process Improvement, Knowledge Management, Leadership, Team Management, Customer Service, Change Management, Program Management, Management, Coaching, Business Analysis

Education
CDI Technical Institute   1993 — 1995
Electronic and Computer Technology, Electronic and Computer Technology

University of Calgary   1982 — 1988
English, Humanities

Keith Readdy Keith Readdy Portland, Oregon Area Details
Keith Readdy's Convergys Experience June 1999 - May 2004
Job Masters Student at University of Amsterdam
Industry Hospitality
Experience
University of Amsterdam  August 2013 - Present
OLV Cafe   July 2012 - August 2013
ABC Fine Wine & Spirits  September 2011 - September 2012
UPS  May 2010 - September 2011
Rosen Hotels & Resorts  May 2004 - March 2009
Convergys   June 1999 - May 2004

Skills
Troubleshooting, Technical Support, TCP/IP, Customer Service, Management, Routers, Firewalls, Windows, Hardware, Operating Systems, IP, Food & Beverage, Wine, Social Media, Social Networking

Education
University of Amsterdam   2013 — 2015
Master's Degree, Philosophy and Religious Studies, 8.0 (European)

University of Central Florida   2008 — 2010
Bachelor's of Arts, Philosophy

Melissa Tirrell, CA Melissa Tirrell, CA Edmonton, Canada Area Details
Melissa Tirrell, CA's Convergys Experience 2003 - 2005
Job Manager, Forensic and Dispute Services at Deloitte Canada
Industry Accounting
Experience
Deloitte Canada  August 2015 - Present
Deloitte Canada  December 2012 - August 2015
Deloitte Canada  October 2010 - February 2013
Canadian Blood Services  May 2007 - August 2007
Statistics Canada  May 2006 - July 2006
Convergys   2003 - 2005

Education
University of Alberta   2006 — 2010
Bachelor of Commerce (B.Com.), Accounting

Thapathy Jagannathan Thapathy Jagannathan Cincinnati Area Details
Thapathy Jagannathan's Convergys Experience 2008 - Present
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Convergys   2008 - Present
Convergys   November 2008 - June 2009

Education
University of Calicut   1996 — 2000
B Tech, Computer Engineering

Pamela Cohen, PMP Pamela Cohen, PMP Miami/Fort Lauderdale Area Details
Pamela Cohen, PMP's Convergys Experience May 2001 - May 2012
Job Senior Project Manager at Fidelity National Information Services
Industry Telecommunications
Experience
Fidelity National Information Services  June 2014 - Present
NetCracker  May 2012 - June 2014
Convergys   May 2001 - May 2012
Spherion  December 1994 - February 2001
Assurant  May 1994 - December 1994
AT&T  January 1988 - May 1994

Skills
PMP, SDLC, Banking, PMO, Vendor Management, Software Project..., Business Analysis, Requirements Analysis, Billing Systems, Integration, Telecommunications, Process Improvement, Project Portfolio..., Program Management, Visio, Requirements Gathering, Project Management, Quality Assurance, Service Delivery, MS Project, Waterfall, Business Process, Agile Methodologies, Change Management, Project Delivery, Solution Architecture, Testing, Systems Analysis

Education
University at Albany, SUNY   1978 — 1982
B.S., Business Administration

Lawrence High School   1974 — 1978

John Biter John Biter Bangor, Maine Area Details
John Biter's Convergys Experience April 2001 - June 2008
Job Ed Tech III at RSU 26
Industry Higher Education
Experience
RSU 26  September 2010 - Present
Convergys   April 2001 - June 2008

Skills
Windows 7, OS X, Teaching, System Administration, Access, Computer Hardware, Operating Systems, Network Administration

Education
University of Alabama   1983 — 1987
BA, History

Jonah Egolf Jonah Egolf Greater New York City Area Details
Jonah Egolf's Convergys Experience January 2003 - January 2005
Job Desktop Support Manager at The Juilliard School
Industry Higher Education
Experience
The Juilliard School  February 2015 - Present
The Juilliard School  September 2010 - Present
University of Central Florida  January 2009 - September 2010
Orange County Public Schools  August 2005 - December 2008
Cox Radio  April 2004 - August 2005
Convergys   January 2003 - January 2005

Skills
Active Directory, Dell KACE, Windows, Operating Systems, Windows 7, Computer Hardware, Dell Computers, Group Policy, CompTIA A+ Certification, CCENT, MCITP, Microsoft Certified..., Networking, Hardware, Technical Support, Virtualization, System Deployment

Education
University of Central Florida
BA, Major in Communications-Radio/TV, Minor in Psychology

Audio Recording Technology Institute
Certified Audio Engineer, Audio Engineering/Recording

Felicia Anderson Felicia Anderson Edmonton, Canada Area Details
Felicia Anderson's Convergys Experience 2003 - 2006
Job Provisional Psychologist at Greatlife Psychology Centre Inc
Industry Mental Health Care
Experience
Greatlife Psychology Centre Inc   January 2014 - Present
University of Alberta  October 2011 - April 2013
Lifemark Health Centre  June 2009 - August 2010
Convergys   2003 - 2006
Convergys   2003 - 2006

Skills
Treatment, Counseling Psychology, Psychotherapy, Psychometrics, Psychological Assessment, Research, Health Psychology, Adults, Mental Health, Therapists, Teaching, Program Evaluation, Clinical Research, Workshop Facilitation, SPSS

Education
University of Alberta   2011 — 2013
Master of Education (M.Ed.), Counseling Psychology

University of Alberta   2008 — 2011
Bachelor of Arts Honors, Psychology

Alex Archer Alex Archer Orlando, Florida Area Details
Alex Archer's Convergys Experience January 2000 - July 2005
Job Software Quality Engineering Manager
Industry Computer Software
Experience
Aspect Software  July 2013 - Present
Voxeo  October 2012 - July 2013
Voxeo  September 2011 - October 2012
Voxeo  June 2007 - September 2011
The Boeing Company  January 2006 - June 2007
Kirchman Corporation  July 2005 - December 2005
Convergys   January 2000 - July 2005

Skills
Integration, Testing, Agile Methodologies, Software Development, VoIP, IVR, Unix, Quality Assurance, Perl, Software Quality..., Software Engineering, Cloud Computing, XML, Linux, Programming, Solaris, SQL, Test Automation, Scrum, Web Services, Requirements Analysis, SIP, CMMI, TCP/IP, SDLC, Software Project..., Eclipse, SaaS, System Architecture, VXML, Jenkins, Software Design, Telecommunications, Enterprise Software, Solution Architecture, Speech Recognition, Splunk, Squish Automated Testing, Amazon Web Services..., Automated Software..., VMware, Systems Engineering, SOA, Agile Project Management, Professional Services, Atlassian JIRA, Management

Education
University of Central Florida   2000 — 2005
BS, Computer Engineering (Software Concentration)

Valencia College   1999 — 2000

West Orange High School   1996 — 2000

Lynn A. Davis, PHR Lynn A. Davis, PHR Tucson, Arizona Area Details
Lynn A. Davis, PHR's Convergys Experience September 2012 - Present
Job Associate Manager, Employee Relations at Convergys
Industry Human Resources
Experience
Convergys   September 2012 - Present
Arizona Canning Company   March 2007 - November 2011
Royal Automotive Group  February 2003 - March 2007
Lucasfilm Ltd.  February 1996 - September 2002

Skills
Benefits, Compensation, HRIS, Employee Relations, Payroll, Employee Benefits, Deferred Compensation, Benefits Administration, Onboarding, Applicant Tracking..., New Hire Orientations, Talent Acquisition, Succession Planning, HR Policies, Human Resources, Talent Management, Training, Interviews, Management, Recruiting, Technical Recruiting, Performance Management, Hiring, College Recruiting, Coaching, Customer Service, Employee Training, Team Building, Leadership, Workforce Planning

Education
University of Arizona
Continuing education towards BS, Business Administration and Management, General

Jeremy Chute Jeremy Chute Kansas City, Missouri Area Details
Jeremy Chute's Convergys Experience 2002 - 2004
Job Sr. Systems Analyst at Mayo Clinic
Industry Information Technology and Services
Experience
Mayo Clinic  June 2012 - Present
Cerner Corporation  February 2007 - May 2012
Convergys   2002 - 2004

Skills
Servers, Testing, Troubleshooting, Operating Systems, Active Directory, Administration, Cerner, Software Installation, Microsoft Office, Windows Server, Healthcare Information..., Software Documentation, SQL, VMware, Visio, EHR, Databases, SharePoint, Integration, HL7

Education
University of Arizona, Eller College of Management   2003 — 2006
BS Bus Admin, MIS

University of Arizona

Monica May Villarina Monica May Villarina Catonsville, Maryland Details
Monica May Villarina's Convergys Experience December 2007 - June 2010
Job Information Technology
Industry Information Services
Experience
Convergys   December 2007 - June 2010

Skills
Customer Service

Education
University of Cebu   2000 — 2003
BS Information Technology

Matthew Rauser Matthew Rauser Edmonton, Canada Area Details
Matthew Rauser's Convergys Experience April 2005 - February 2006
Job Staff Accountant at BDO Canada
Industry Banking
Experience
BDO Canada  September 2013 - Present
CIBC  March 2009 - August 2013
CIBC  February 2006 - March 2009
Convergys   April 2005 - February 2006

Education
University of Alberta   2000 — 2004
Bachelor of Commerce (B.Com.), Accounting and Finance

Jeremy Gregorio Jeremy Gregorio Tucson, Arizona Area Details
Jeremy Gregorio's Convergys Experience August 2007 - May 2012
Job Business Analyst for American Express
Industry Computer Software
Experience
American Express  February 2012 - Present
Convergys   August 2007 - May 2012
Convergys   February 2010 - February 2012
American Express through TNS   2012 - 2012

Skills
Programmer, Business Analysis, Training & Development, Employee Training, Sales Management, Java, Sales, Strategy, Business Intelligence, Programming, Vendor Management, Team Leadership, ASP, Agile Methodologies, Analysis, Enterprise Software, Pre-sales, Project Management, Requirements Analysis, Requirements Gathering, SaaS, Software Development, Software Quality..., Telecommunications

Education
University of Arizona   1996 — 1998

Rincon High School   1991 — 1995

Kenneth C. Godfrey Kenneth C. Godfrey Tucson, Arizona Area Details
Kenneth C. Godfrey's Convergys Experience December 2010 - June 2012
Job
Industry Broadcast Media
Experience
Convergys   December 2010 - June 2012
Aerotek  April 2010 - April 2010
Good Conscience, Inc   May 2007 - August 2007
KMSB-TV / KTTU-TV  November 1978 - November 2003
The University of Arizona  March 1976 - November 1978

Skills
Television, Creative Writing, Video Production, Time Management, Video Editing

Education
University of Arizona   1974 — 1978
Bachelor of Arts (B.A.), Radio and Television

Marlo Sadorra Marlo Sadorra Waipahu, Hawaii Details
Marlo Sadorra's Convergys Experience April 2011 - November 2011
Job Internet Professional
Industry Internet
Experience
Elance  2013 - Present
Convergys   April 2011 - November 2011
Zenaida Avecilla Sadorra, D.D.S.   January 2000 - October 2010
Christian Home Educators Association of California   April 2007 - January 2010

Skills
Microsoft Office, Freelance Writing, Web Design, General Office..., Customer Service, Telecommunications, Telecommunications..., Creative Writing, Tutoring, English, Data Entry, Database Administration, Proofreading, Procedure Development, Volunteering, Youth Mentoring, Culinary Skills, Blogger

Education
UC Irvine

christopher LeQuieu christopher LeQuieu Huntsville, Alabama Details
christopher LeQuieu's Convergys Experience November 2003 - July 2004
Job Buyer at SSAI
Industry Aviation & Aerospace
Experience
System support associates   July 2014 - Present
Yulista   October 2007 - June 2014
Fort Campbell Federal Credit Union  November 2004 - June 2007
Convergys   November 2003 - July 2004
The Exchange  2002 - 2003

Skills
Purchasing, Microsoft Excel, Microsoft Word, Microsoft Office, Deltek, Inventory Management, Lean Manufacturing, Logistics, Procurement, Continuous Improvement, MRP, Supply Chain Management, Contract Management, Costpoint, Materials Management, Supply Chain, Process Improvement, Government Contracting, Team Building

Education
University of Alabama in Huntsville   2012 — 2014
Master of Arts (M.A.), History

Ubiversity of Alabama in Huntsville   2008 — 2011
Bachelor of Arts (BA), History

University of Alabama in Huntsville   2008 — 2011

Kellie Springer Kellie Springer Tucson, Arizona Details
Kellie Springer's Convergys Experience June 2008 - Present
Job WFM Scheduler at Convergys
Industry Telecommunications
Experience
Convergys   June 2008 - Present
Sears Holdings Corporation  December 2006 - June 2008
AOL  May 1995 - December 2006

Skills
Workforce Management, Schedules, IEX Total View, eWFM, Microsoft Excel, Outlook, Lync

Education
University of Arizona   1988 — 1994
Bachelor of Fine Arts (BFA), Technical Theatre/Theatre Design and Technology

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