Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Bright House Networks October 2015 - Present
Pcdollarstore.com June 2010 - Present
Healthfirst June 2013 - October 2015
Valet Waste, LLC August 2014 - August 2015
Law Office of Jane E. Carey, P.A. April 2014 - November 2014
Connextions April 2013 - August 2013
Convergys October 2008 - February 2013
Dell 2007 - 2008
Skills
Technical Support, Call Centers, Workforce Management, Service Delivery, Customer Experience, Troubleshooting, Customer Satisfaction, Contact Centers, Transition Management, Bilingual-English/Spanis..., Billing Systems, CSG, ICOMS, KMS, BMC Remedy, Training, Automotive Aftermarket, Automotive Repair, Automotive Electronics, Cloud Computing, Computer Hardware, Computer Repair, Networking, Wireless Networking, Ebay Sales, International Sales, Nortel, Portuguese, Safari, Apple, iOS, Mac OS, Microsoft Office, Microsoft Exchange
Education
University of California, Irvine 2015 — 2016
Master of Business Administration (MBA), Time Management, MBA insight for undergraduate.
University of Central Florida 2013 — 2013
Certificate, Computer Technology/Computer Systems Technology
University of Central Florida 2013 — 2013
Certificate, Network and System Administration/Administrator
360 training 2009 — 2009
Certificate, Certified Financial Planing (401k)
Intituto Profesional Tecnico de Colon IPTC 2003 — 2006
AA, Automobile/Automotive Mechanics Technology/Technician
University of California, Irvine Extension October 2014 - Present
H2 Analytics November 2012 - Present
Rouse Asset Services September 2011 - September 2013
Convergys January 2011 - September 2011
Convergys January 2008 - December 2010
Convergys June 2005 - December 2007
Convergys February 2000 - May 2005
Cincinnati Bell Information Systems June 1997 - January 2000
Skills
Requirements Analysis, Leadership, Java, SDLC, Software Development, Java Enterprise Edition, Software Project..., Unix, Telecommunications, Business Analysis, Agile Methodologies, Visio, Integration, SQL, IT Management, Visionary, Leader, Thought Leadership, Mentoring, Motivation, IT Strategy, Project Management, Infrastructure, Process Improvement, Manage Client..., Databases, Systems Analysis, Vendor Management, PMP, Management, Cloud Computing, Agile Project Management, SOA, Enterprise Architecture, Oracle, Requirements Gathering, Business Intelligence, Scrum, Enterprise Software, Quality Assurance, Solution Architecture, Web Services, Business Process, CRM, Data Warehousing, Cross-functional Team..., Product Management, Microsoft SQL Server, Data Center, Project Portfolio...
Education
PMI Orange County 2013 — 2013
Healthcare Project Management Certification, Health/Health Care Administration/Management
Webster University 2002 — 2004
Master of Business Administration (MBA), Computer Resources and IT Management
University of Central Florida 1993 — 1997
Bachelor of Science, Computer Science
GeoBlue August 2011 - Present
Florida Blue January 2009 - August 2011
Florida Blue January 2006 - January 2009
Convergys January 2003 - January 2006
eBenX 2000 - 2003
Aetna 2000 - 2001
Aetna 1998 - 2000
Aetna US Healthcare 1998 - 1998
PacifCare/Secure Horizons 1993 - 1998
Skills
Leadership, Cross-functional Team..., Strategic Planning, Health Insurance, Healthcare, Medicare, Managed Care, Sales, Sales Management, Operational Excellence, Fully Insured and Self..., Employee Benefits, Marketing, New Business Development, Account Management, Management, Program Management, Provider Networks, Hospitals, Process Improvement, Change Management, Training, Organizational..., Team Building, Business Analysis, Recruiting, Customer Service, Healthcare Management, Strategy, Insurance, Leadership Development, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Human Resources, Call Centers, Analysis, Vendor Management, Microsoft Office
Education
UCLA
Bachelor's degree, History
Home June 2012 - Present
KPMG October 2011 - May 2012
David Eccles School of Business, University of Utah August 2010 - May 2011
Lundquist Sales May 2010 - July 2010
Pyeongtaek University March 2008 - June 2009
Convergys February 2006 - June 2007
United States Air Force July 2005 - November 2005
Nextor (National Center of Excellence for Aviation Operations Research) January 2004 - May 2005
Skills
Accounting, Auditing, Financial Reporting, Financial Accounting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Tax, Accounts Receivable, Process Improvement, Accounts Payable, Cost Accounting, Bookkeeping, Microsoft Excel, General Ledger
Education
University of Utah 2010 — 2011
MS, Accounting
University of California, Berkeley 2001 — 2005
BA, Cognitive Science
Capture Point Media August 2009 - Present
Capture Point Media 2009 - 2013
Winter Park Marketing 2008 - August 2010
Travel Holdings, Inc. January 2006 - March 2008
Convergys March 1998 - December 2004
Skills
Email Marketing, SEO, SEM, PPC, Online Marketing, Web Marketing, E-commerce, Advertising, Keyword Research, Google Analytics
Education
University of Central Florida 1998 — 2003
Bachelor of Science (B.S.), Internation Business Law
Convergys July 2011 - November 2012
Convergys 2005 - 2011
Convergys 1998 - 2005
FedEx March 1997 - November 1998
Harris Corporation January 1992 - March 1997
Skills
Solution Architecture, Software Development, Weblogic, Unix, Java, Java Enterprise Edition, XML, SQL, Oracle, Requirements Analysis, Linux, Distributed Systems, REST, JMS, Architecture, JSP, Tomcat, Databases, Solaris, WebLogic, MySQL, Shell Scripting, SOAP, Architectures
Education
University of Central Florida
Master of Science (MS), Computer Science
CSX Technology January 2015 - Present
Orange County Government October 2013 - December 2014
UCF Barnes and Noble Bookstore April 2013 - July 2013
Office Max August 2012 - November 2012
Convergys April 2012 - August 2012
Florida Virtual School July 2009 - January 2012
Skills
Troubleshooting, Windows 7, Linux, TCP/IP, Customer Service, Active Directory, Windows XP, HTML, Programming, CompTIA A+ Certification, Microsoft Office, CSS, Computer Maintenance, Phone Etiquette, Mac OS, Peripherals, Java, C Programming, JavaScript, SQL, Cabling, DNS, OSI Model, Packet Tracer, File Systems, VoIP, C
Education
University of Central Florida 2012 — 2014
Bachelor's Degree, Information Technology, Magna Cum Laude
University of Florida 2008 — 2009
Master's Degree, Elementary Education, Specialization in Educational Technology
University of Florida 2004 — 2008
Bachelor's Degree, Elementary Education, Cum Laude
Mass Virtual, Inc. (formerly RealTime Immersive, Inc.) November 2013 - Present
JHT, Inc. October 2003 - November 2013
ITT Technical Institute March 2013 - July 2013
ITT Technical Institute March 2008 - July 2008
EDO Corp. (formerly Advanced Engineering and Research Associates, Inc.) December 2001 - October 2003
Walt Disney Imagineering August 2001 - December 2001
Convergys February 2000 - July 2001
Skills
Technical Writing, Active Directory, Network Administration, Help Desk Support, Program Management, SharePoint, Firewalls, DoD, Security Clearance, SCORM, Proposal Writing, Visio, Testing, SnagIt, Information Technology, Software Documentation, Access, Troubleshooting, Training, Team Leadership, Process Improvement, Technical Documentation, Windows Server, Government Contracting, Integration, Business Development, Learning Management..., Technical Support, Government, Systems Engineering, Instructional Design, Hands-on Training, Learning Management, Information Assurance, E-Learning, Management, Networking, Instructor-led Training, ADDIE, Blended Learning, Immersive Environments, Simulation Software, Project Planning, Leadership, Project Management, Defense
Education
University of Central Florida 2006 — 2007
MBA, Business Administration
University of Central Florida 1999 — 2002
Bachelor of Science, Management Information Systems
Czarapata Consulting LLC October 2007 - Present
Dell April 2013 - May 2015
Convergys February 2007 - October 2007
Kaiser Permanente November 2000 - February 2007
Countrywide - Deloitte - Technosoft October 2004 - July 2005
21st Century March 1999 - December 2000
Mattel December 1997 - March 1999
Metropolitan Water District of Southern California 1991 - 1997
Skills
PeopleSoft, HRIS, Human Resources, Management, Benefits Administration, Employee Benefits, SDLC, Payroll, Personnel Management, Applicant Tracking..., Vendor Management, ERP, CRM, Training, Strategy, Software Documentation, Visio, Recruiting, Access, User Acceptance Testing, SQR, Business Analysis, Consulting, Requirements Analysis, Business Process, Requirements Gathering, Talent Acquisition, Process Improvement, Certified Scrum Product...
Education
University of Arkansas at Little Rock
Business
Extension Healthcare January 2015 - Present
Impact Stylist Academy 2015 - 2015
Impact Stylist Academy 2015 - 2015
Maxim Medical Services, Inc. February 2011 - November 2014
Parkview Health February 2012 - February 2014
Lincoln Financial Group July 2011 - March 2012
Broadridge October 2006 - July 2011
Lincoln Financial Advisors October 2005 - October 2006
Sento October 2004 - February 2005
Convergys April 2003 - November 2004
Skills
Pharmacy Automation, HL7, Project Implementation, Business Analysis, Project Management, SQL, PHP, Business Strategy, Microsoft Office, Microsoft Project, Pyxis, MS Project, Process Improvement, Agile Methodologies, Training, Call Centers, Project Planning, Vendor Management, Requirements Analysis, Visio, Team Leadership, Software Documentation, SDLC, SharePoint, Integration, Leadership, Software Project..., Business Process
Education
University of Cambridge 2002 — 2005
BA, Business Management: HR: Organizational Behavior, 3.26
Blackbaud October 2014 - Present
Element Solutions LLC July 2013 - June 2014
CSIdentity March 2013 - June 2013
Q2ebanking May 2011 - September 2012
NOSE Strategic Consulting July 2002 - March 2012
Fidelity National Information Services September 2009 - May 2011
Fidelity National Information Services October 2005 - September 2009
Fidelity National Information Services October 2005 - March 2007
VERITAS Software June 2002 - October 2005
Convergys June 2000 - June 2002
Skills
CRM, Salesforce.com, Project Management, Disaster Recovery, Training, SDLC, Account Management, Software Implementation, Customer Service, Banking, Consulting, Internet Banking, Microsoft Office, Business Analysis, SharePoint, Requirements Gathering, Visio, Business Requirements, Financial Services, Software Documentation, PMP, Software Project..., Technical Support, Cloud Computing, Relationship Management, PMO, Creative Problem Solving, Troubleshooting, Team Building, MS Project, Customer Advocacy, Client Development, Public Relations, Client Advocate, Customer Focus, Call Center, WebEx, Phases Of Project..., Conversion Strategy, Project Implementation, French, Customer Loyalty, Issues Management, Planview, French to English, English to French, Bilingual English-French, Key Client Relationships, Escalation Management, Implementation Planning
Education
University of Central Florida 2002 — 2005
Bachelor of Arts, History
Valencia College 2000 — 2002
A.A., General Studies
PURE Canadian Gaming March 2013 - Present
Walmart March 2008 - May 2012
Walmart October 2007 - March 2008
Convergys February 2007 - October 2007
Convergys September 2002 - February 2007
Canadian Airlines 2001 - 2002
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, English, Outlook, Research, Windows, Public Speaking, Teaching, Employee Relations, Recruiting, Negotiation, Human Resources, Employee Engagement, Succession Planning, Workforce Planning, Talent Management, Leadership, Personnel Management, Management, Performance Appraisal, Strategy, Program Management, Time Management, Organizational..., Onboarding, Retail, Leadership Development, Human Capital Management, Employee Training
Education
University of Alberta
Human Resources Management
Westervelt Business College
Multivista June 2013 - August 2015
Arizona Office Technologies-Xerox February 2012 - May 2013
Convergys April 2011 - February 2012
Comcast West Video November 2010 - April 2011
Education
University of Arizona 2005 — 2009
Bachelor of Arts, Spanish Translation and Literature, Psychology
Unspecified April 2013 - Present
Various February 2013 - April 2013
UT Southwestern August 2008 - December 2008
The University of Arizona November 2007 - August 2008
Convergys December 2006 - November 2007
University of Pittsburgh August 2006 - November 2006
The University of Arizona June 2005 - August 2006
ImaRx Therapeutics June 2004 - September 2004
Skills
Molecular Genetics, CCNA, MCSE 2003, real-time PCR, Yeast, Chromosomal..., Herpes Type II, 2d Electrophoresis, Southern Blot, Technical Support, Computer Repair, Wireless Networking, Microsoft Windows, Cisco Technologies, Cisco IOS, Cisco Routing &..., PCR primer design, Networking, Network Administration, Genetic Library..., Cancer Research, Molecular Cloning, Gas Chromatography, Mass Spectrometry, Robotic Synthesis..., Customer Service, Customer Support, Genetic Engineering, Genetic Analysis, Genetic Bioinformatics, Biotechnology, Molecular Biology, Published in the..., Firewalls, DNA, Genomics, Cisco Routers, Network Security, Immunoprecipitation, Windows, Western Blotting, Genetics, Virology, Animal Models, Neuroscience, TCP/IP
Education
University of Pittsburgh 2005 — 2006
University of Arizona 1999 — 2005
B.S., Molecular & Cellular Biology
GfyCat February 2013 - Present
Haemonetics December 2012 - July 2015
Haemonetics September 2009 - December 2012
Haemonetics Software Solutions March 2008 - June 2010
Haemonetics Software Solutions February 2007 - March 2008
IKON Office Solutions 2005 - 2007
Convergys 2000 - 2005
Skills
Finance, Management, Business Process..., Process Improvement, Cross-functional Team..., Operations Management, Medical Devices, Quality Assurance, Project Management, Vendor Management, Software Documentation
Education
University of Alberta 1995 — 2000
B. Commerce, Management Information Systems & Finance
All Copy Products May 2012 - Present
Arapahoe House August 2011 - August 2012
Reed Group January 2010 - July 2011
Event Imaging Solutions June 2007 - January 2010
Eastman Kodak June 2005 - June 2007
Eastman Kodak February 2005 - June 2005
Kodak August 2003 - February 2005
Convergys March 2003 - August 2003
Skills
Cisco Switches, Cisco IOS, ASA, Citrix, Terminal Server, Microsoft Technologies, CCNA, MCSE, Active Directory, VMware, VMware ESX, Microsoft Exchange, SharePoint, Hyper-V, Network Design, Network Administration, Microsoft Certified..., Windows Server, Troubleshooting, Technical Support, Wireless Networking, Servers, Firewalls, Cisco Technologies, Network Security, Data Center, Security, Routers, Switches, Networking, Cisco Routers, LAN-WAN, vSphere, Blackberry Enterprise..., Virtualization, Powershell, Citrix Metaframe, HP, Windows, WSUS
Education
University of Central Florida 1998 — 2002
Bachelor of Science (B.S.), Criminal Justice
Convergys Bilingual PsychologistCatholic CharitiesFebruary 2014 - Present
Wellington Counseling Associates January 2012 - Present
The Center for Family Services 2007 - 2010
Skills
Spanish, Customer Service, Psychotherapy, Microsoft Office, Case Management, Mental Health, Mental Health Counseling, Social Services, Treatment, Public Speaking, Crisis Intervention, Nonprofits, Adolescents, Counseling Psychology, Group Therapy, Community Outreach
Education
University of California, Berkeley 1975 — 1977
Kelly Services September 2015 - Present
Convergys November 2014 - July 2015
AppleOne Employment Services October 2014 - November 2014
Sprint June 1995 - August 2002
Manpower March 1994 - February 1995
AT&T July 1993 - March 1994
AT&T November 1992 - July 1993
AT&T October 1990 - November 1992
Olsten July 1988 - August 1990
Josephson Institute August 1987 - June 1988
Skills
Customer Service, Telemarketing, Customer Relations, Long-term Customer..., Teamwork, Independent Thinking, Time Management, Organizational..., Sales, Quality Assurance, Results Oriented, Computer Literacy, Supervisory Skills, Data Entry, Telephone Skills, Call Centers, Process Improvement, Customer Satisfaction, Performance Management, Management, Customer Experience, BPO, Team Leadership, Team Management
Education
University of California, Los Angeles
Bachelor of Arts (B.A.), Political Science and Government
Flottman Company, Inc. July 2014 - Present
Register Publications July 2012 - July 2014
CVS Pharmacy November 2008 - July 2014
Convergys August 2011 - March 2012
Enterprise Rent-A-Car July 2007 - November 2008
Skills
Advertising Sales, Customer Service, Public Speaking, Public Relations, Marketing Communications, Newspapers, Community Service, Advertising, Blogging, Facebook, Marketing, Social Networking, Sales, Event Planning, Marketing Strategy, Microsoft Office, Microsoft Word, Social Media
Education
University of Arizona 2003 — 2007
Bachelors of Arts, Communications
Microsoft Corporation 2011 - Present
Convergys 2009 - 2010
VoiceBox Technologies 2006 - 2008
Nuance Communications 1999 - 2006
Periphonics 1997 - 1999
Scitex Corp. 1993 - 1997
Skills
Speech Technology, Speech Recognition, Speech Synthesis, User Experience, Engineering Management, Agile Methodologies, Speech, Scrum, Machine Learning, Mobile Applications, Software Design, SaaS, IVR, Agile Project Management, Enterprise Software, Distributed Systems, Software Engineering, Natural Language..., Leadership, Program Management, Product Management, User Interface Design, Software Development, Mobile Devices, Professional Services, Scalability, Cloud Computing
Education
University of Cape Town
MSc, Biomedical Engineering
University of Cape Town
BSc, Electrical Engineering
Rags to Riches Designs January 2013 - Present
Bayada Nursing April 2013 - Present
Convergys July 2009 - January 2012
Lifetime Assistance, Inc. November 1994 - September 2002
Skills
Small Business, Marketing Strategy, Direct Sales, Communication, Creative Problem Solving, Business Decision Making, Strategic Planning, Organizational..., Product Development, Homeschooling, Artistic Vision, Work Life Balance, Critical Care, Elder Care, Dependable Team Player, Customer Loyalty..., Customer Service, Information Technology, Web Design, Graphic Design
Education
Charles C. D'Amico High School
SUNY at Buffalo
Clear Harbor July 2015 - Present
Agero 2010 - July 2015
Cross Country Automotive Services September 2000 - November 2010
Convergys March 1992 - March 2000
APAC Customer Services 2000 - 2000
Skills
Quality Management, Leadership, Organizational..., Strategic Planning, Call Centers, Outbound Marketing, Customer Service, Customer Experience, People Development, Workforce Planning, Workforce Management, Business Intelligence, Business Development, Collaborative Problem..., Business Analysis, Six Sigma, COPC, Organizational Culture, Inbound Marketing, Product Management, Process Improvement, Cross-functional Team..., Negotiation, Contact Centers, CRM, Vendor Management, Management, Team Building, Project Management, Competitive Analysis, Customer Retention, Sales, Analysis, Call Center, Project Planning, Operations Management, Program Management, Customer Satisfaction, Team Leadership, BPO, Business Strategy, Enterprise Software, Sales Operations, Service Delivery
Education
University of Arizona, Eller College of Management 2010 — 2011
MBA, Business Administration and Management, General
University of Arizona 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General / Marketing
Dell January 2006 - April 2008
Dell Canada December 2004 - January 2006
Convergys September 2000 - November 2004
Education
Medicine Hat College 1994 — 1996
computer
University of Alberta 1978 — 1985
Hewlett-Packard October 2013 - Present
Capgemini 2010 - October 2013
Convergys 2003 - 2004
Wipro BPO 2000 - 2003
Skills
BPO, Offshoring, Business Transformation, Outsourcing, Business Development, Vendor Management, CRM, Shared Services, Global Delivery, Business Process..., Program Management, Business Process, Strategic Sourcing, IT Outsourcing, Management Consulting, Business Analysis
Education
State University of New York at Albany 1989 — 1989
BS, Economics
Apple November 2014 - Present
CAS Consultants Inc January 2014 - Present
C2 Technologies May 2014 - October 2014
eLearning Design & Development January 2013 - May 2014
Teleflora LLC July 2012 - November 2013
Williams-Sonoma, Inc. October 2003 - July 2012
Metrolibrary of Oklahoma County April 2002 - April 2004
Convergys August 2000 - August 2001
Desert Diamond Casino October 1993 - July 2000
Skills
Instructional Design, Training, Leadership Development, Project Management, Operations Management, Customer Service, Multicultural..., Public Speaking, Marketing, Customer Satisfaction, Team Leadership, Call Centers, Leadership, Retail, Management, Strategic Planning
Education
UCLA
Political Science, Public Administration-Tribal Governments
University of Phoenix
Master of Business Administration (M.B.A.), Global Management
Peterbilt November 2013 - Present
Texas AirSystems February 2011 - September 2013
First American Title 2007 - 2010
SunGard 2006 - 2007
Convergys 2000 - 2006
Skills
Customer Service, Active Directory, Microsoft Office, Dell Computers, Laptops, Switches, iPhone, Mobile Communications, Technical Support, Windows 7, Computer Hardware, Computer Repair, Computer Maintenance, VoIP, LAN-WAN, Internet, DHCP, Software Documentation, XP, Help Desk Support, IT Procurement, Office 365, Exchange 2010/2007/2003, ADSI, iPhone Support, Executive Support, Desktop Administration, Remote Desktop, Desktop Deployment, Kaseya, Kaspersky Antivirus, Server Administration, Microsoft CRM, ShoreTel, Mobile Devices, Dell Workstations, Apple OS, Mac OS, MacBook Pro, Firewalls, Computer Security, Barracuda Spam Filter, Time Management, Macintosh Applications, Macintosh hardware, Inventory Management, Inventory Control, Asset Management, Cisco VPN, VPN
Education
University of Central Florida 1996 — 1998
Bachelor, Political Science
Convergys May 2011 - Present
Convergys August 2010 - May 2011
Convergys March 2010 - August 2010
Convergys September 2009 - March 2010
Skills
Microsoft Excel, Sales Analytics, Employee Training, Client Relations Skills, Customer Escalation..., Sales Management, Customer Retention, Dodgeball
Education
University of California, Santa Cruz 2004 — 2009
Politics, International Relations and Affairs
Support.com March 2015 - Present
Menlo Consulting July 2013 - Present
MindTouch November 2013 - March 2015
CFEngine November 2011 - September 2013
Angel.com October 2010 - November 2011
Convergys December 2004 - January 2010
Intervoice/Edify December 2004 - 2008
Global Netexchange (GNX) 2002 - 2004
Qiva, Inc 1999 - 2002
Healtheon/Web MD 1997 - 1999
Skills
Leadership, Cloud Computing, Enterprise Software, Solution Selling, SaaS, Business, Selling, Direct Sales, Strategic Partnerships, Sales Process, B2B, Management, Marketing Management, Start-ups, Mergers, Contract Negotiation, Sales, Call Centers, RFP, Management Consulting, Managed Services, New Business Development, Business Strategy, Unified Communications, Business Development, Strategy, Business Intelligence, Salesforce.com, CRM, Professional Services, Strategic Planning, Sales Management, Entrepreneurship, Software Industry, Go-to-market Strategy, Lead Generation, Product Management, Marketing Strategy, Complex Sales, Sales Operations, Channel Partners, Product Marketing, Business Alliances, Sales Enablement, Demand Generation, Telecommunications, Mobile Devices, Analytics, Partner Management, Executive Management
Education
University of California, Santa Barbara 1978 — 1982
BA, Business Economics
Matthew Davis tmobile
iconectiv August 2015 - Present
Marble Security, Inc. September 2012 - September 2014
ClearSky Technologies, Inc. 2014 - 2014
ClearSky Technologies, Inc. 2014 - 2014
Interop Technologies October 2009 - March 2012
Convergys January 2009 - September 2009
VeriSign Communication Services 1998 - 2009
A.G. Edwards April 2003 - August 2004
United States Air Force March 1999 - April 2003
Skills
Product Management, Prioritization, Project Plans, Mobile Devices, Scrum, Wireless, Deliverables, Requirements Analysis, Cross-functional Team..., Sales Engineering, Mobile, Provisioning, User Acceptance Testing, Software Engineering, Connectivity, Cellular, Product Development, Technical Leadership, Mobile Communications, Telecommunications, SaaS, Mobile Technology, SMS, GSM, Organization &..., Program Management, Cellular Communications, SIP, Agile Methodologies, IP, Integration, VoIP, WiFi, Go-to-market Strategy, Strategic Partnerships, Product Requirements, Testing, Management, LTE, Systems Analysis, Roaming, Vendor Management, Cloud Computing, Mobile Applications, Enterprise Software, Security, Start-ups
Education
University of Arizona 1986 — 1991
American Overseas School of Rome 1983 — 1985
Rous Technology LLC January 2009 - Present
Cristian Paris January 2003 - Present
Motorola May 2007 - December 2010
Convergys June 2002 - May 2007
Ajilon Consulting July 1999 - June 2002
JVM/ Ambrasoft Luxembourg March 1996 - July 1997
Skills
SNMP, Agile Methodologies, JDBC, Ant, Java, JUnit, Unix, XML, Microsoft SQL Server, Tomcat, Eclipse, ClearCase, Apache, Software Engineering, Linux, Software Development, SOAP
Education
Universitatea din București 1983 — 1988
Diploma of Engineer degree (BS/MS), Physics
Nova Southeastern University June 2015 - Present
Nova Southeastern University June 2014 - Present
Nova Southeastern University June 2011 - June 2014
University of Arkansas at Little Rock August 2008 - July 2011
Infoventure Systems Consulting January 1998 - January 2011
University of Central Florida August 2005 - August 2008
University of Central Florida January 2005 - August 2008
Lake County Clerk of Courts August 2002 - August 2005
Convergys January 2000 - January 2001
Skills
Security, Database Design, Decision Support, Knowledge Management, Research, E-Learning, Data Mining, Teaching, Instructional Design, IT Strategy, Data Analysis, Databases, Higher Education, Software Development, SQL, CRM, Project Management, Systems Analysis, University Teaching, Statistics, Visio, Management Consulting, Program Management, Windows, Management, Analysis, Distance Learning, Access, Programming, SharePoint, Technical Writing, System Administration, Business Intelligence, IT Management, Business Analysis, Visual Basic, Information Technology, Leadership, SDLC, Information Security, Integration, Social Networking, Public Speaking, Microsoft Office, Strategic Planning, Leadership Development, Consulting, Training, Customer Service, Qualitative Research
Education
University of Central Florida 2005 — 2008
Ph.D., Management Information Systems
University of Central Florida - College of Business Administration 2002 — 2004
M.S., MIS
University of Central Florida - College of Business Administration 2000 — 2002
B.S.B.A, MIS
SkyWest Airlines October 2012 - Present
Civil Air Patrol October 2011 - Present
Prospect Airport Services, Inc. August 2011 - December 2011
Primerica August 2009 - November 2011
Aircraft Service International Group August 2010 - September 2010
Utah Valley University May 2004 - May 2009
Convergys June 2003 - December 2003
LDS Church March 2001 - March 2003
Skills
Customer Service, Microsoft Office, Aviation, Public Speaking, Leadership, Commercial Aviation, PowerPoint, Research, Microsoft Excel, Aircraft, Critical Thinking, Microsoft Word, Higher Education, Training, Team Leadership, Teamwork, Aerospace, Data Analysis, Commercial Pilot, Airlines, Problem Solving, Supervisory Skills, Mentoring, Civil Aviation, Flight Safety, Piloting, Airports, Crew Resource Management, Team Building, Multi-Engine Land, Aviation Security, Private Pilot, Flights, General Aviation, Security Clearance, Airplane, Defense, Flight Planning, Aeronautics, Charter, Airport Management, Eagle Scout, AGI
Education
Utah Valley University 2003 — 2009
Bachelor of Science (B.S.), Aviation Science
University of Arizona 2000 — 2000
General Studies, Atmospheric Science
Santa Rita HS 1996 — 2000
Diploma, General Studies
Convergys August 2012 - October 2014
Convergys August 2010 - August 2012
Convergys March 2009 - August 2010
Convergys June 2004 - March 2009
Finali Corporation (A Convergys Company) 2002 - 2004
Skills
Data Analysis, Management, Quality Assurance, Team Management, Analytics, Knowledge Management, CRM, Project Management, Process Improvement, Customer Experience, Troubleshooting, Recruiting, Business Process..., Call Center, Microsoft Excel, Business Analysis, Training, Program Management, Business Process..., Vendor Management, Business Process, Leadership, Performance Management, Call Centers
Education
University of Arkansas at Fayetteville 1996 — 2000
Bachelor of Science (B.S.), Exercise Science
Compugen Inc September 2014 - Present
Compugen April 2011 - Present
Compugen March 2003 - Present
Service Alberta April 2010 - September 2014
Progressive Academy December 2013 - May 2014
Service Alberta 2005 - 2010
EWOFF August 2005 - November 2009
BCOM COMPUTER CENTRE INC July 2001 - December 2002
Convergys October 2000 - July 2001
Skills
IT Service Management, IT Management, Databases, Active Directory, Microsoft SQL Server, Troubleshooting, Data Analysis, BMC Remedy, Microsoft Certified..., Microsoft Servers, ITIL Certified, Database Design, Windows Server, VMware, ITIL, Microsoft Office, VBScript, VBA, LDAP, Microsoft Word, Microsoft Office 2007, Access Database, Automation, InfoPath, App-V, Software Packaging, Adobe Creative Suite, MCSE, WinBatch, Microsoft Excel, Data Access, Process Automation, AppDNA, Software Sequencing, Powershell
Education
Global Knowledge 2012 — 2012
ITIL Foundation 2011
SAP AG 2011 — 2011
SAP BusinessObjects Web Intelligence XI 3.0/3.1: Advanced Report Design
University of Alberta 2010 — 2010
Project Planning and Management
Community Skills Centre 1999 — 2000
Network and System Administration/Administrator
Alexandria Polytechnic College 1987 — 1991
Diploma, Expluatation and Maintenance of CNC Machinery
Willis Group Holdings NYSE: WSH October 2014 - Present
Accounting Principals December 2012 - October 2014
Accretive Solutions December 2007 - July 2012
JST Holdings, LLC 2006 - 2007
Driver, McAfee & Griggs May 2005 - September 2006
Convergys April 2004 - April 2005
Convergys June 2000 - April 2004
AT&T 1989 - 2000
Barnett Banks January 1986 - June 1989
Skills
Performance Management, CRM, Policy, Talent Management, SAP, Strategic Initiatives, Sourcing, Strategy, Organizational Design, Cash Management, Recruiting, Business Development, Program Management, Management, Business Strategy, Forecasting, Strategic Planning, Business Planning, Leadership, Training, Business Analysis, Mergers, Finance, Start-ups, Entrepreneurship, Mergers & Acquisitions, Business Process..., Vendor Management, Human Resources, Budgets, Analysis, Team Leadership, Consulting, Financial Analysis, Executive Search, Interviews, Financial Modeling, Management Consulting, Contract Recruitment, Awesomeness, Financial Management..., Financial Planning
Education
State University of New York at Buffalo
Bachelor of Science in Management, Concentrations in Finance, Management Information Systems
University of North Florida
MBA
Trico Electric Cooperative April 2013 - Present
Trico Electric Coopertive Inc. May 2009 - April 2013
Long Realty Company April 2006 - May 2009
America Online May 2005 - June 2006
Santa Cruz Unified School District #35 December 2004 - May 2005
Convergys April 2003 - October 2004
Fairborn Observatory May 2002 - August 2002
Skills
Windows, Linux, Computer Hardware, Operating Systems, Databases, Troubleshooting, Active Directory, XP, Windows Server, Windows Server 2003, Servers, System Administration, Documentation, Desktop Support, Windows Server 2008, Windows 7, DHCP, SQL Server, Hardware, TCP/IP, IIS, Firewalls, Switches, SQL, Customer Relations, Printers, Microsoft Office, Workstations, Mac OS X, Network Security, DNS, Access, Security, Virtualization, MySQL, Deployment, SharePoint, Administration, Problem Solving, Technical Support, Telecommunications, Training, Networking, System Deployment
Education
University of Arizona 2002 — 2003
Computer Engineering
Orange County Government July 2015 - Present
Faneuil Inc January 2010 - January 2012
Outdoor Advertising Specialists November 2008 - June 2010
Pacsun Corp August 2008 - October 2008
Convergys June 2006 - August 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Sales, Outlook, Teamwork
Education
University of Central Florida 2014 — 2016
Bachelor's degree, Accounting and Business/Management
Valencia College 2011 — 2014
Associate's degree
Ohio University February 2009 - Present
Convergys 1995 - 2009
Youth Job Awareness Project 1992 - 1994
Skills
Crisis Communications, Press Releases, Media Relations, Public Relations, Strategic Communications, Marketing Strategy, Executive-level..., Fundraising, Program Management, Marketing, Internal Communications, Speech Writing, Editing, AP Style, Newsletters, Facebook, Blogging, Copywriting, News Writing, Copy Editing, Journalism, Social Media, Creative Writing, Content Development, Social Media Marketing, Public Speaking, Proofreading, Advertising, Integrated Marketing, Campaigns, Thought Leadership, Brand Development, Community Development, Social Networking, Web Content, Content Management, Editorial, Web Content Management, WordPress, Higher Education..., Internal, Internal Audit
Education
Ohio University 2010 — 2012
Master of Education (M.Ed.), Education Administration, Organizational Leadership
UCLA 1988 — 1989
Professional Designation, Public Relations
University of Illinois at Chicago 1981 — 1985
Bachelor of Arts (B.A.), Speech Communications
Capco November 2012 - Present
Artech Information Systems May 2012 - November 2012
Convergys 2009 - 2011
Intervoice 2005 - 2009
Intervoice 1998 - 2005
Skills
Java, Tomcat, Software Engineering, Cloud Computing, Business Analysis, .NET, Agile Methodologies, Linux, Unix, SDLC, Subversion, Program Management, Databases, Software Development, IVR, XML, SQL, Maven, SaaS, C, Gemfire
Education
University of Central Florida 2002 — 2006
Bachelor of Science, Computer Science
GuideWell Emergency Doctors, Operated by Crucial Care November 2014 - Present
N2N Global August 2012 - April 2014
Convergys September 2003 - May 2012
Fiserv Lending Solutions 1999 - 2003
Westinghouse Power Generation & Tribune Media 1991 - 1999
Skills
Strategy, Marketing, Contract Negotiation, Business Development, Project Management, Strategic Planning, Email Marketing, Account Management, Market Research, Product Marketing, Direct Marketing, Research, Marketing Communications, Events Marketing, Program Budgeting, Vendor Management, Problem Solving, Graphic Design, RFP Generation, Continuous Improvement, Channel, Web Marketing, Web Content Management, Internal Communications, Salesforce.com, Desktop Publishing, Partnership Marketing, Product Development, Event Management, Digital Marketing, Online Marketing
Education
University of Central Florida
Bachelor of Arts (B.A.), Journalism, Public Relations/Advertising
Convergys August 2014 - January 2015
Planeta Zabave October 2013 - September 2014
Telekom Srbija January 2007 - September 2009
Skills
Public Speaking, Politics, Social Media, PowerPoint, Microsoft Excel, Project Planning, Copywriting, Press Releases, Political Campaigns, Journalism, Microsoft Office, Negotiation, Fundraising, Coaching, Online Advertising, Project Management, Event Planning, Marketing Communications, Teamwork, Public Relations, Non-profits, Team Building, Creative Writing, Spanish, English, Editing, Photoshop, Research, Policy Analysis, Public Policy, NGOs, Media Relations, International Relations, C++, Marketing Strategy, Political Science, Blogging, Analysis, Team Leadership, SQL, HTML, Business Strategy, Market Research, Event Management, Social Networking, Social Media Marketing, Strategic Planning, Program Management, Team Management, Customer Service
Education
Univerzitet u Beogradu / University of Belgrade 2009 — 2014
Bachelor's degree, Political Science and Government, Good
Univerzitet u Beogradu / University of Belgrade 2003 — 2008
PC technology overall insight , various knowledge, Computer and Information Sciences, General, 75
Thirty-One Gifts August 2012 - Present
Convergys April 2006 - Present
Skills
Operations Management, Process Improvement, Call Centers, Program Management, Project Management, Performance Management, Training, Data Analysis, Business Process..., Team Management, Business Analysis, Management, Customer Service, Customer Satisfaction, Leadership, Analysis, Team Leadership, Six Sigma, Team Building, Vendor Management, Coaching, Outsourcing, Customer Experience
Education
State University of New York at Albany 1998 — 2002
Bachelor's Degree, Atmospheric Sciences and Meteorology
University at Albany (SUNY) 1998 — 2002
Bachelor of Science, Atmospheric Science
Convergys September 2014 - Present
The Scarlett Group July 2013 - September 2014
NCR Corporation July 2012 - July 2013
Hertz September 2011 - July 2012
Prime United Marketing April 2011 - September 2011
University of Cape Town February 2009 - November 2010
University of Cape Town February 2009 - November 2010
University of Cape Town June 2008 - July 2009
CNM-YBJ Associates Consulting Engineers December 2006 - February 2007
Skills
Electrical Engineering, Analysis, Technical Support, Simulink, Hardware, Ethernet, Simulations, Matlab, Engineering, Databases, Programming, Management, Networking, Electronics, Testing, Microsoft Office, Windows, Customer Service
Education
University of Cape Town 2006 — 2010
Bachelor of Science, Electrical Engineering
University of Cape Town 2006 — 2010
Bachelor of Science, Electrical Engineering; Telecommunications management; Math, Physics & Chemistry
University of Cape Town 2006 — 2010
Bachelor of Science, Electrical Engineering; Telecommunications management; Math, Physics & Chemistry
Marist Brothers High School 1999 — 2004
Marist Brothers High School 1999 — 2004
Marist Brothers High School
Cisco Systems 2012 - Present
Cisco Systems 2010 - 2011
Convergys 2008 - 2010
Intervoice 2006 - 2008
Nuasis Corporation 1999 - 2006
Aspect Telecommunications 1988 - 1999
Aspect Communications 1988 - 1999
DAVID Systems May 1986 - July 1988
ROLM Corporation January 1983 - May 1986
ROLM Telecommunications 1982 - 1984
Skills
Product Management, VoIP, Call Center, Messaging, Enterprise Software, Unified Communications, Product Marketing, Telecommunications, SIP, IVR, Mobile, Product Life Cycle..., Mobile Devices, Product Lifecycle..., Call Centers, Data Center, Solution Selling, Wireless, Strategy, Go-to-market Strategy, SaaS, Start-ups, Telephony, Professional Services, Competitive Analysis, IP, Cloud Computing, Strategic Partnerships, Networking, Management, Channel Partners, Cisco Technologies, Contact Centers, Team Leadership, Pre-sales, CTI
Education
University of California, Berkeley 1978 — 1982
BA, Computer Science
AltaLink March 2015 - Present
Forma Consulting Inc. January 2014 - Present
Apache Canada Ltd. October 2010 - January 2014
Total E&P March 2009 - September 2010
City of Calgary July 2008 - March 2009
Convergys July 2007 - July 2008
Convergys October 2004 - July 2007
University of Lethbridge September 2006 - May 2007
American Red Cross October 2000 - October 2004
Canada Life September 1998 - October 2000
Skills
Facilities Management, Sustainability, Contract Management, Project Planning, Project Management, Budgets, Contract Negotiation, Construction, Construction Management, Entrepreneurship, Project Coordination, Strategic Planning, Procurement, Negotiation, Energy
Education
The University of Calgary 2008 — 2013
Certificate, Real Estate Development
University of Manitoba 1991 — 1996
Bachelor, Interior Design
Infinera September 2015 - Present
Cisco Systems December 2007 - September 2015
Azul Systems January 2005 - December 2007
Convergys June 2004 - December 2004
Sun Microsystems Inc July 1999 - June 2004
Skills
Organizational..., Product Management, Professional Services, Alliance Development, Strategic Partnerships, Solution Selling, Strategy, Sales, Cloud Computing, SaaS, Enterprise Software, Product Marketing, Virtualization, Business Strategy, Business Development, Business Model..., Technology Incubation, Scrum, Capital Budgeting, Customer Acquisition, Start-ups, Cross-functional Team..., Partner Management, Security, Management, Managed Services, Telecommunications, CRM, Pre-sales, Data Center, Go-to-market Strategy, Demand Generation, Networking
Education
University of California, Berkeley - Walter A. Haas School of Business 2008 — 2011
MBA, Marketing, Strategy
University of Denver 1996 — 1997
MS, Computer Science
Original Cluebat October 2014 - Present
CenturyLink May 2012 - Present
University of Central Florida February 2007 - June 2008
Convergys May 2006 - August 2006
Publix 2004 - 2005
Lake Brantley High School 2004 - 2005
Skills
Software, Networking, Hardware, Windows, Microsoft Office, Linux, Technical Writing, Systems Engineering, PowerPoint, Computer Hardware, HTML, Analysis, Project Management
Education
University of Central Florida 2005 — 2010
Bachelors of Science, Engineering Technology; Space Science
Charming Shoppes April 2007 - September 2009
Pima County Library November 2006 - March 2007
ShopNatural Co-Operative April 2006 - November 2006
Heritage Svc. Group February 2005 - September 2005
Rite Aid July 2004 - February 2005
Rite Aid Corporation July 2004 - February 2005
Convergys September 2001 - August 2003
Education
University of Arizona 2009 — 2010
Microsoft Specialty Certifications
Suitland SHS for Performing Arts 1987 — 1991
Syniverse August 2013 - Present
Syniverse Technologies March 2013 - July 2013
Syniverse Technologies January 2011 - March 2013
Syniverse Technologies March 2010 - December 2010
Syniverse Technologies August 2008 - March 2010
Convergys January 2006 - June 2008
Convergys December 2001 - December 2005
Convergys March 1999 - December 2001
Convergys January 1993 - March 1999
Convergys September 1988 - April 1992
Skills
Telecommunications, Project Management, Project Planning, Mobile Devices, Team Leadership, Enterprise Architecture, Solution Architecture, Vendor Management, Cloud Computing, Business Analysis, Switches, Open Source Software, Strategic Planning, Strategy Execution, Innovation, Problem Solving, Senior Executive..., Technical Presentations, Multi-Site Technology..., Distributed Systems, Software Design, Wireless Communications..., SAN, WAN, Database Systems, Java, Linux, Unix, Testing, Product Management, Software Project..., Solaris, ITIL, Architecture, SaaS, Mobile Applications, Requirements Analysis, Data Center, Enterprise Software, SDLC, Software Development, Wireless, VoIP, Agile Methodologies, Mobile Technology, SOA, IT Operations, Disaster Recovery, IT Management, Architectures
Education
University of Central Florida 1984 — 1988
Bachelor of Science (BS), Computer Science
Alorica July 2010 - Present
PRC January 2006 - July 2010
COPC January 2004 - January 2006
Crone January 2001 - January 2004
Convergys January 1995 - January 2000
Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM
Education
University of Central Florida 1995 — 1997
Valencia College 1992 — 1994
Iron Surrender - wall design: paint, venetian plaster & art July 2005 - Present
CarMax March 2013 - September 2013
Connexion Technologies April 2010 - March 2012
Applewood Plumbing, Heating and Electric June 2008 - February 2010
Convergys May 2007 - May 2008
Applegate Premier Finishes September 2005 - April 2007
American Teachers July 1997 - July 2005
The Southwestern Company 1988 - 1992
Skills
Telecommunications, Adobe Creative Suite, Sales Rep Training, Sales, Video Editing, Video Production, Digital Photography, Oil Painting, Microsoft Office, French, Training, Languages, Photoshop, Customer Satisfaction, Operations Management, Time Management, Customer Service, Inventory Management, Logistics, Negotiation, Sales Operations, Direct Sales, Social Networking, Account Management
Education
International Language Centre 1999 — 1999
Certificate, T.E.F.L.
University of Arizona 1987 — 1991
French Studies
Bob Evans Farms, Inc. May 2012 - Present
Bob Evans Farms, Inc. July 2011 - May 2012
Bob Evans Farms, Inc. (NASDAQ:BOBE) April 2010 - July 2011
Vorys, Sater, Seymour and Pease LLP December 2009 - April 2010
Convergys Corporation November 2007 - November 2009
Convergys December 2007 - January 2009
Roetzel & Andress July 2006 - November 2007
Myers Industries June 2002 - July 2006
Brouse McDowell November 1985 - June 2002
Skills
Corporate Law, Mergers, Corporate Governance, Corporate Finance, Intellectual Property, Legal Writing, Finance, Due Diligence, Securities Regulation, International Law, Restructuring, Employment Law, Strategy, Mergers & Acquisitions, Sarbanes-Oxley Act, IPO, Commercial Litigation, Competition Law, Start-ups, Litigation, Internal Audit, SEC filings, Legal Research, Legal Assistance, Legal Advice, Acquisitions, Leadership, Securities, Private Equity, Legal Compliance, Licensing, Litigation Management, Joint Ventures, Mediation, Privacy Law, Tax, Negotiation, Venture Capital, Divestitures, Trademarks, Legal Issues, Management, Human Resources, Contract Negotiation
Education
University of Akron School of Law 1979 — 1981
JD, Law
Wittenberg University 1973 — 1977
BA, Biology/Psychology
Walsh Jesuit 1970 — 1973
St. Sebastian's
Bloomberg LP December 2002 - Present
Convergys March 1998 - June 2001
Royal Navy November 1996 - March 1998
IPL July 1989 - October 1996
Skills
Software Development, Team Management, Technical Leadership, Testing, Management, Portfolio Management, Electronic Trading, Agile Methodologies, R&D, Software Project..., SDLC, Databases, Requirements Analysis, Integration, Distributed Systems, Multithreading, Object Oriented Design, Solution Architecture, Bloomberg, C, C++, Design Patterns, Low Latency, Sockets, Unix, IPC, Order Management, Portfolio Performance..., Portfolio Risk, Oracle, Trading Systems, Scalability, Embedded Systems, Finite State Machines, Search Engine Technology, Device Drivers, Technical Recruiting, Performance Tuning
Education
University of Bath 1986 — 1989
Bachelor of Science (BS), Mathematics and Computer Science
Torquay Boys Grammar School 1979 — 1986
Convergys 2015 - Present
Civitas Media 2013 - 2015
Charlotte Mecklenburg Schools 2005 - 2013
Quality Merchandising Group 2002 - 2005
Network Resources 2000 - 2002
Bank of America 1998 - 2000
Voice-Tel 1995 - 1998
Skills
Onboarding, Employee Relations, FMLA, Benefits Administration, Succession Planning, Talent Acquisition, Recruiting, Human Resources, Performance Management, Talent Management, Interviews, HRIS, Deferred Compensation, Temporary Placement, Organizational..., Employee Training, Training, Hiring, EEO, Policy, Payroll, Employee Engagement, Sourcing, Employee Benefits, HR Policies, Management, Conflict Resolution, Personnel Management, Change Management, Benefits Negotiation, New Hire Orientations, Process Improvement, Applicant Tracking..., Technical Recruiting, Workforce Planning, College Recruiting, PeopleSoft, Job Descriptions, Employment Law, Career Development, Labor Relations, Leadership Development, Staff Development, Resume Writing, Leadership, Organizational Design, Screening, Job Fairs, Organizational..., Career Counseling
Education
University of Alabama
Bachelor of Science (BS)
Charlotte Country Day School
Degree
Chetu, Inc. April 2014 - October 2014
RichWeb Media November 2013 - February 2014
Tambourine: integrated digital marketing for hospitality & travel April 2013 - September 2013
Convergys January 2013 - April 2013
Skills
Customer Service, Research, Advertising, Marketing, Social Media, Digital Marketing, Google Adwords, Google Certified, Salesforce Training, Marketing Management, Word, Online Reputation..., Inbound Marketing, Online Advertising, CRM, Friendly Personality, Microsoft Word
Education
University of Central Florida 2010 — 2012
Bachelor of Arts, Marketing
Broward College 2008 — 2010
Associate of Arts
Compass High School September 2014 - Present
Convergys July 2014 - September 2014
College Social Magazine May 2014 - August 2014
The Think Tank January 2012 - May 2014
New Start Summer Program - The University of Arizona June 2013 - July 2013
Apache Market May 2012 - August 2012
Good Enough Mine Underground Tour April 2009 - August 2010
Skills
Technical Writing, Copy Editing, Creative Writing, Tutoring, Academic Tutoring, Writing, Literature, Teaching Writing, Microsoft Word, Customer Service, Training, Grammar, Editing, Peer Tutoring, Photoshop, Computer Proficiency, Organization, Customer Satisfaction
Education
University of Arizona 2010 — 2014
Bachelor of Arts (BA), English
Tombstone High School 2006 — 2010
Advanced Diploma, English
Noralta Lodge Ltd. April 2015 - Present
CS IT Services Ltd May 2013 - April 2015
Saputo Inc. November 2006 - May 2013
Kelly Services (Canada), Ltd. July 2006 - November 2006
eventIQ inc. February 2003 - July 2005
Convergys May 2002 - January 2003
Skills
Project Planning, Management, Software Development, SharePoint, systems ana, Requirements Analysis, Leadership, ERP, .NET, Photoshop, Microsoft Pro, web, planning, dreamweaver, CMS, html, javascr, C#, asp, system de, sdl, project manage, software, business ana, wirefram, Microsoft Dynamics AX, sched, risk manageme, quality, change manag, Agile Methodologies, Business Analysis, Analysis, Strategic Planning, Training, SDLC, Integration, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Project Management
Education
CDI College 2000 — 2002
Diploma, Programmer Analyst, 95%
University of Alberta 1993 — 1998
Bachelor's Degree, Bachelor of Arts
Tiny Donkey July 2015 - Present
The University of Arizona May 2005 - Present
Fairy Tale Review January 2015 - Present
Immortality Institute February 2008 - December 2008
Sonora Quest Laboratories/ Laboratory Sciences of Arizona November 2002 - April 2005
Bowne June 2002 - November 2002
Enoosphere February 2000 - June 2002
eBay Inc July 1999 - March 2002
Convergys September 1997 - August 1999
Volt May 1997 - August 1997
Skills
Creative Writing, Public Speaking, Data Analysis, Operations, Technical Writing, Procedure Development, Organization, Time Management, English Literature, Microsoft Word, Microsoft Excel, HTML, EPO, Clerical Skills, Administrative..., CSS, Perl, Unix, Mac OS, Strategic Planning
Education
University of Arizona 2013 — 2015
English, Creative Writing
Convergys August 2015 - Present
San Diego Unified School District March 2013 - Present
Private Tutor August 2007 - Present
Carl DeMaio for Congress May 2014 - July 2014
Taco Bell March 2012 - July 2012
Vons June 2008 - August 2008
Skills
Research, Leadership, Microsoft Excel, Community Outreach, Teaching, Communication, Analysis, Microsoft Office, Writing, Computers, Creative Problem Solving, Customer Service, Public Speaking, Time Management, Editing, PowerPoint, Microsoft Word, International Relations, Event Planning, Social Networking, Data Analysis, Fundraising, Team Building, Qualitative Research, Politics, Political Science, HTML, Critical Thinking, Policy, Teamwork, Volunteer Management, Team Leadership, Tutoring, Policy Analysis, Data Entry, Sales, Public Relations, Government, Leadership Development, Creative Writing, Project Management, Supervisory Skills, Report Writing, Conflict Resolution, Public Policy, Economics, Training, Reasoning Skills
Education
University of California, Berkeley 2008 — 2012
Bachelor of Arts (B.A.), Political Science
Imagine Entertainment Payroll, Inc. January 2011 - Present
NPI Entertainment Payroll January 1997 - June 2014
Convergys January 1993 - December 1996
GE Information Services January 1991 - December 1992
Skills
Entertainment, Recruiting, Human Resources, Management, Payroll, Business Development, Film, Marketing, Video Production, Budgets, Advertising, Account Management, Television, Marketing Communications, Employee Relations, Market Research, Sales, New Business Development, Social Media, New Media, Theatre, Broadcast, Entertainment Payroll, Accounting, Feature Films, Radio, Directing, Email Marketing, Video, Interior Design, Home Staging
Education
University of Canterbury 1988 — 1991
BA
Transcom February 2015 - Present
Convergys December 2012 - Present
Pawngo May 2012 - November 2012
Colorado Virtual Academy August 2011 - February 2012
Pinnacle Education January 2006 - June 2008
Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Customer Service, Technical Support, Data Entry, Troubleshooting, Telephone Skills, Customer Retention, Contact Centers, Customer Support, Service Delivery, Outlook, Inbound Marketing, Microsoft Office, XP, Avaya, Sales, Telemarketing, Call Center Development
Education
University of Arizona 2002 — 2005
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Back Office Associates May 2015 - Present
CyberSponse, Inc. April 2015 - Present
NeuStar, Inc. January 2014 - May 2015
NeuStar June 2008 - December 2013
Convergys January 2004 - August 2008
Convergys February 2004 - June 2006
Lucent Worldwide Services October 2002 - January 2004
Narus October 1998 - January 2000
Skills
Marketing, Solution Selling, Cloud Computing, Managed Services, Go-to-market Strategy, Product Management, Management, Telecommunications, Executive Management, Enterprise Software, CRM, Leadership, Cross-functional Team..., Outsourcing, Program Management, Professional Services, Start-ups, Sales, Strategy, Vendor Management, Sales & Marketing..., Account Management, Sales Process, Sales Management
Education
University of California, Los Angeles 1989 — 1992
BA
OnlineJobsCentral.net August 2011 - Present
Yahoo Contributor Networks June 2011 - Present
Various Online Sites January 2009 - September 2011
Convergys January 2008 - June 2009
Skills
Public Speaking, Teaching, Customer Service, Content Writing, Coaching, Research, Blogging, Staff Development, Software Documentation, Editing, Technical Writing, Training, Curriculum Design, Creative Writing, Data Entry, Microsoft Office, Critical Thinking, Social Networking, Healthcare, Books
Education
University of Cebu 2003 — 2007
Bachelor Of Science in Nursing, Nursing
Bodybuilding.com March 2015 - Present
RLJ Entertainment, Inc. December 2011 - March 2015
GlobalSubmit July 2008 - December 2011
Osstem April 2005 - April 2008
Aegis Communications August 2000 - August 2005
Convergys January 1998 - December 2001
THOR TEMPORARY SERVICES 1988 - 1990
Skills
Human Resources, New Hire Orientations, Background Checks, Recruiting, Benefits Administration, Employee Benefits, Talent Acquisition, Employee Engagement, HRIS, Performance Management, HR Policies, Deferred Compensation, Strategic Planning, Talent Management, Customer Service, Organizational..., Succession Planning, Coaching, Labor Relations, 401k, Benefits Negotiation, Compensation & Benefit, System Administration, Screening, Training, Interviews, Payroll, Management, Onboarding, College Recruiting
Education
University of Arizona 1992 — 1998
Bachelor of Arts (BA), Art History
Beverly Hills High 1984 — 1988
Diploma, General
Insieme Networks April 2012 - Present
Groupon October 2011 - April 2012
Microsoft January 2009 - October 2011
Isilon Systems January 2008 - January 2009
University of Central Florida August 2003 - December 2007
Adacel January 2006 - August 2006
Convergys May 2004 - August 2004
Skills
Distributed Systems, Algorithms, Software Design, Software Engineering, C++, Python, Scalability, Perl, C, Hadoop, C#, Computer Science, Multithreading, Software Development, Object Oriented Design, Visual Studio, XML, Scrum, .NET, REST, Linux, Java, Debugging, Agile Methodologies, Web Services, Test Automation, Data Structures, Cloud Computing, OOP, Design Patterns, Ruby, Git, Shell Scripting, Ruby on Rails, Eclipse, Solaris, Machine Learning
Education
University of Central Florida
MS & PhD, Computer Science
Minisoft Inc August 2012 - Present
Apollo Group October 2009 - July 2012
Apollo Group October 2009 - January 2011
Sage Software June 2005 - May 2009
Sage, Sage Software, Best Software, SalesLogix, Interact Commerce 2005 - 2009
Convergys May 2000 - April 2005
NSF-Arizona AMS Laboratory August 1996 - May 2000
Skills
Evaluation, Performance Consulting, Customer Service, Training, Instructional Design, Performance Management, Organizational..., Coaching, Employee Training, Process Improvement, Project Management, E-Learning, Staff Development, Adult Education, Leadership, Workshop Facilitation, Data Analysis, Analysis, Business Process, Management, Consulting, Troubleshooting, Testing, Change Management, Program Management, CRM, Databases, Leadership Development, SQL, Team Building, Training Delivery, Vendor Management, Technical Support, Team Leadership, Visio, SharePoint, Business Analysis, Business Process..., System Administration, Hands-on Training, Quality Assurance, Instructor-led Training, Software Implementation, Learning Management, Integration, Business Intelligence
Education
University of Phoenix 2012 — 2012
Professional Certificate, Project Management
University of Phoenix 2000 — 2002
MBA, General Business
University of Arizona 1996 — 1998
BS, GeoSciences - GeoArchaeology
University of Arizona 1992 — 1996
BS, Anthropology, Chemistry, Biology, Physics
Winston Churchill High School
Winston Churchill High School
Winston Churchill High School
Pima County Sheriff’s Department September 2014 - Present
Target October 2010 - September 2014
Intuit July 2005 - October 2010
Convergys January 2000 - August 2005
Skills
Process Improvement, Payroll, Call Centers, Microsoft Office, Customer Experience, Customer Service, Business Analysis, Training, Team Leadership, Customer Satisfaction, Leadership, Inventory Management, Management, QuickBooks, Team Building, Salesforce.com, Software Documentation
Education
University of Notre Dame - Mendoza College of Business 2008 — 2008
Executive Certificate in Leadership and Management, Leading Team and Organizations, Effective Leadership, Ececutive Leadership Strategies
University of Arizona 2003 — 2006
BA, Communications
Gaia Interactive January 2011 - Present
Gaia Interactive February 2007 - Present
IGT February 2006 - February 2007
Convergys July 2005 - February 2006
Convergys April 2004 - July 2005
FriendFinder Networks, Inc. November 2003 - March 2004
Skills
User Interface, Flex, ActionScript, Game Design, Flash, Management, Social Games, MMO, Facebook, Product Management, Entrepreneurship, Web Development, Video Games, Project Management, Git, OOP, iOS development, Cocos2d, UIKit, Game Programming, Game Development, Objective-C, robotlegs, AS3 Signals, TexturePacker, Mobile Game Development
Education
UCLA 1995 — 1999
BA, Political Science
Disney Interactive October 2013 - Present
Samsung Telecommunications America December 2012 - October 2013
Zynga July 2009 - December 2012
AKQA June 2009 - July 2009
Microsoft June 2008 - May 2009
BlackArrow December 2007 - June 2008
PayPal March 2007 - December 2007
Boys and Girls Club of the Peninsula January 2007 - June 2007
Composer September 2005 - September 2006
Convergys October 2004 - September 2005
Skills
User Interface Design, User Experience, User Interface, Flash, Flash Animation, Storyboarding, Interaction Design, Illustration, Wireframes, Photoshop, Visual Design, Animation, Mobile Applications, Mobile Devices, User Research, Art Direction, Concept Design, ActionScript, Mobile Design, Rapid Prototyping, Product Development, Interfaces, User Experience Design, Character Animation, Vector Illustration, Wire Framing, OmniGraffle, Motion Graphics, Experience Design, Game Development, Video Games, Mobile Games
Education
University of California, Davis 1997 — 2000
BA, Art Studio
Convergys November 2007 - Present
AT&T Mobility (Convergys) April 2005 - October 2007
Best Computer Consulting September 2002 - September 2005
Carhartt February 2003 - August 2005
Commonwealth Solutions May 1998 - August 2002
Smurfit Stone July 2001 - November 2001
BBDO July 2000 - June 2001
Plastipak Packaging June 1998 - July 2000
Skills
Software Project..., Business Intelligence, Business Process, SDLC, Visio, SQL, Requirements Analysis, Vendor Management, Integration, Unix, Disaster Recovery, Business Analysis, Databases, Program Management, Java, System Administration, Software Development, Oracle, TCP/IP, Microsoft SQL Server, Agile Methodologies, Systems Analysis, Web Services
Education
University of Detroit Mercy 1998 — 2000
MS, Computer information systems
University of Agriculture, Faisalabad 1985 — 1989
M.Sc., Biochemistry
Savi Technology May 2012 - Present
TEKsystems July 2011 - May 2012
SSB, Inc. November 2010 - June 2011
CNA Insurance 2005 - 2009
CNA Insurance 2002 - 2005
CNA Insurance 1999 - 2002
Convergys 1997 - 1999
Skills
Software Documentation, Requirements Analysis, Testing, Business Analysis, Business Process, Process Improvement, Quality Assurance, Analysis, Leadership, User Acceptance Testing, Regression Testing, Commercial Insurance, Requirements Gathering, Test Planning, Program Management, Training, Software Development
Education
University of Kentucky 2010 — 2010
Psychology
University of Central Florida
BA, Communications & Art, minor in German
BioPlus Specialty Pharmacy August 2012 - Present
Convergys July 2011 - August 2012
CenturyLink March 2006 - July 2011
Sprint 2001 - 2006
AutoPower 2000 - 2001
Citrus County Property Appraiser 1997 - 2000
Consultant (multiple companies) 1992 - 1997
Crystal River Computers (CRC) 1991 - 1992
Skills
CCDP, CCDA, CCNP, Cisco Certified, CCNA, CompTIA, A+, VLAN, BGP, Frame Relay, CCIE, OSPF, Juniper, Troubleshooting, Data Center, Firewalls, Routers, Cisco Routers, Cisco Technologies, Networking, Network Security, EIGRP, Switches, Technical Support, MPLS, IP, ITIL, Network Engineering, VoIP, Network Architecture, Technical Leadership, Network Design, TCP/IP, Disaster Recovery, Network Administration, DNS, Servers, Team Leadership, Customer Service, Juniper Technologies
Education
University of Central Florida 2005 — 2007
MBA, Business Administration and Management, General
University of Florida 1994 — 1997
BSBA, MIS
Central Florida Community College 1992 — 1994
AA, AA
Crystal River High School 1989 — 1992
high school diploma
Appeals Commission for Alberta Workers' Compensation June 2014 - Present
Natural Resources Canada October 2013 - February 2014
Muslim Commercial Bank: Islamic Banking Division June 2012 - July 2012
Reliance Protectron April 2010 - June 2011
Bentham Science Publishers July 2009 - December 2009
Convergys August 2006 - June 2007
Skills
PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Public Speaking, Social Media, Teamwork, Photoshop, Research, Project Planning, Training, Troubleshooting, Leadership, Time Management, Team Leadership, Analysis, Social Networking, Management, Market Research
Education
University of Alberta 2011 — 2014
Bachelor of Arts (B.A.), Economics
University of Alberta 2011 — 2014
Certificate, Economics and Management of Natural Resources, Energy and the Environment
Wells Fargo November 2006 - Present
Kodak EasyShare Gallery September 2005 - September 2006
Convergys Corporation (formerly DigitalThink) January 2001 - June 2005
DigitalThink January 2001 - June 2005
Convergys 2001 - 2005
Pets.com November 1999 - November 2000
Reel.com 1998 - 1999
Skills
E-Learning, Instructional Design, Learning Management, Blended Learning, Needs Analysis, Training Delivery, Performance Consulting, ADDIE, Training, Talent Management
Education
University of California, Berkeley 1996 — 1998
MA, Spanish and Portuguese
University of California, Berkeley 1989 — 1994
BA, English, Spanish
Salesforce January 2015 - Present
salesforce.com January 2013 - January 2015
Rearden Commerce March 2011 - July 2012
Nokia December 2009 - March 2011
Convergys September 2005 - August 2009
Delta Dental Insurance May 2004 - September 2005
NewRoads, Inc. February 2002 - May 2004
Syndesis July 2000 - February 2002
NorthPoint Communications June 1999 - June 2000
Lucent June 1998 - June 1999
Skills
CRM, Order Management, Mobile Payments, Enterprise Mobility, Product Management, SaaS, Enterprise Software, E-commerce, Agile Project Management, Agile Methodologies, Go-to-market Strategy, Software Project..., Mobile Applications, Mobile Analytics, Financial Analysis, Financial Modeling, Financial Systems, ERP Software, Siebel, Oracle Applications, Lawson, Social Commerce, Billing Systems, Payment Gateways, Strategy, SDLC
Education
University of California, Davis 1988 — 1992
BS
EPCOR April 2012 - Present
Direct Energy October 2010 - May 2012
OnStar January 2007 - October 2010
Sitel April 2006 - December 2006
Convergys 2000 - 2006
Skills
Call Center, Vendor Management, Service Delivery, Customer Retention, Operational Efficiency, Performance Improvement, Operations Management, Customer Experience, Outstanding Customer..., Call Centers, Customer Service, Leadership, Cross-functional Team..., Customer Satisfaction, CRM, Analysis, Forecasting, Business Process..., Management, Process Improvement, Change Management
Education
University of Alberta 1989 — 1994
Bachelor of Commerce
Microsoft July 2013 - Present
Microsoft February 2012 - Present
Microsoft June 2010 - March 2012
Microsoft 2006 - August 2010
UshaComm India Pvt. Ltd. 2005 - 2006
Convergys 2002 - 2002
TCT India 1998 - 2000
TCT Technical Training 1998 - 2000
Skills
Software Project..., Management, PMO, Telecommunications, ERP, SDLC, Requirements Analysis, Solution Architecture, Agile Methodologies
Education
University of Calcutta
RBO Group February 2007 - Present
ContactCenter 411 February 2014 - Present
Center Quest Consulting, LLC January 2009 - Present
LRW Associates 2008 - 2013
Major Oak Consulting October 2011 - March 2012
Convergys February 2008 - July 2011
Lake County Business of Art Center September 2005 - January 2007
Hewlett-Packard August 2000 - January 2006
ChannelPoint January 1999 - January 2000
Century Communications 1998 - 1999
Skills
CRM, Business Analysis, Strategy, Outsourcing, Integration, Business Process, Call Center, Management, Call Centers, Telecommunications, Change Management, Professional Services, Customer Service, Process Engineering, Service Delivery, Business Strategy, Leadership, Vendor Management, Project Management, Account Management, Operations Management, Cloud Computing, Product Management, Start-ups, Technical Support, Customer Experience, Budgets, Program Management, Executive Management, IT Strategy, Customer Satisfaction, Business Planning, IVR, Operations Processes, Team Management, BPO, Product Development, Performance Management, Cross-functional Team..., Business Process..., Sales, Pre-sales, Management Consulting, Business Intelligence, Enterprise Software, Contact Centers, Business Development, Consulting
Education
University of Phoenix 1991 — 1993
BA, Management
University of California, Los Angeles 1980 — 1984
Undergraduate course work
Secure Talent May 2012 - Present
MedImpact, Inc. San Diego, CA September 2010 - November 2010
MedImpact May 2009 - November 2010
MedImpact September 2005 - May 2009
Cap Gemini Ernst & Young March 2001 - March 2005
Ernst & Young January 1999 - March 2001
Convergys February 1998 - February 1999
Education
Wright State University 1994 — 1997
MBA
University of Allahabad 1989 — 1992
Morgan Stanley 2010 - Present
Citi 2009 - 2010
Conde Nast Publications 2007 - 2009
JP Morgan Chase 2004 - 2007
Convergys 2001 - 2004
StratoNet 1999 - 2001
Cirent Semiconductor 1998 - 1999
Skills
Servers, Cluster, Windows Server, SDLC, Security, Project Planning, Management, Web Applications, Unix, Software Project..., Technical Architecture, Project Management, Quality Assurance, Cloud Computing, Software Documentation, Microsoft Office, Disaster Recovery, System Deployment
Education
University of Central Florida 1993 — 1998
Bachelor of Science (BSc), Computer Engineering
PJ Community College 1990 — 1993
ADP, ADP
Stamford College PJ 1990 — 1993
ADP, Engineering
Methodist Primary Schoool
Hallmark Channel January 2013 - Present
ITV Studios America October 2011 - September 2012
TV Guide Network October 2010 - October 2011
FEARnet, Comcast Entertainment Group February 2010 - October 2010
Convergys January 2007 - September 2009
Troika Entertainment August 2005 - December 2005
Opinion Research Corporation International October 1996 - June 2001
Skills
Entertainment, Television, Music, Social Media, Event Planning, Acting, Theatre, Musical Theatre, Entertainment Industry, Microsoft Office, Microsoft Excel, Singing, PowerPoint, Script Coverage, Reality, Broadcast, Producing
Education
University of Arizona 2007 — 2009
Bachelor of Arts (B.A.), Theatre/Theater
American Musical and Dramatic Academy 2002 — 2004
N/A, Musical Theatre
Convergys Business AnalystConvergys.2004 - Present
Education
University of Arkansas at Little Rock 1998 — 2003
Alberta Health Services April 2008 - Present
Dell Canada March 2006 - April 2008
Dell January 2006 - March 2006
Convergys January 2004 - January 2006
Convergys August 2002 - January 2004
Convergys October 2000 - August 2002
Education
University of Alberta 1995 — 2000
BSc, Mathematics, Finance
NorthgateArinso June 2010 - Present
Convergys May 2003 - June 2010
Convergys July 2001 - May 2003
Convergys May 1997 - July 2001
Skills
Disaster Recovery, Business Intelligence, Solaris, SAP Netweaver, ABAP, SAP, TCP/IP, SAP ERP, SAP XI, Windows Server, DNS, Shell Scripting, Technical Support, Java Enterprise Edition, Performance Tuning, SAP Basis, SAP R/3, SAP Implementation, SAP HR, SAP Portal, Software Configuration..., Data Migration, Unix, ECC
Education
University of Central Florida 1993 — 1997
Bachelor of Science (BS), Computer Science
DuPont February 2015 - Present
Boehringer Ingelheim October 2014 - February 2015
NGA Human Resources December 2013 - September 2014
Boehringer Ingelheim October 2012 - December 2013
Xerox Business Services September 2011 - November 2012
ACS, A Xerox company December 2010 - September 2011
TIC The Industrial company February 2010 - January 2011
United Nations September 2009 - February 2010
Convergys June 2007 - September 2009
Louis Dreyfus May 2007 - June 2007
Skills
SAP HR, Human Resources, Personnel Management, Management, Change Management, ERP, Service Delivery, SAP, Payroll, HRIS, Project Planning, Outsourcing, SAP R/3, Process Improvement, Project Management, Business Process..., SAP Implementation, Financial Analysis, Business Process, Strategy, HRO, SAP ERP, Requirements Analysis, PeopleSoft, Performance Management, PMP
Education
University of Bridgeport
MBA, Finance
Marymount College
BS, Business / Finance
SAS November 2006 - Present
Escalate Retail March 1999 - November 2006
GERS Retail Systems 1999 - 2006
Convergys 1990 - 1997
Skills
SaaS, Enterprise Software
Education
University of California, Los Angeles
B.A., Economics
Four Seasons Hotels and Resorts March 2013 - Present
Four Seasons Hotels and Resorts February 2011 - February 2013
Four Seasons Hotels and Resorts December 2009 - January 2011
PepsiCo June 2008 - August 2008
Convergys 2003 - 2007
Skills
Financial Analysis, Financial Modeling, Forecasting, Strategy, Business Analysis, Business Strategy, Strategic Planning, Project Management, Analysis, Competitive Analysis, Leadership, Corporate Finance, Valuation, Market Research, Budgets, Management
Education
University of Toronto - Rotman School of Management 2007 — 2009
MBA, Finance & Strategy
University of Alberta 2000 — 2005
BSc., Genetics & Psychology
Bank of America Merrill Lynch April 2001 - Present
Bank of America Merrill Lynch March 2010 - April 2013
Bank of America Merrill Lynch April 2006 - March 2010
Bank of America Merrill Lynch April 2004 - April 2006
Bank of America April 2001 - April 2004
Convergys April 1996 - April 2001
Skills
Treasury Services, Banking, Mortgage Banking, Investments, Risk Management, Treasury Management, Cash Management, Management, Commercial Banking, Financial Analysis, Relationship Management, Financial Services
Education
University of Arizona 1998 — 2000
IBM January 2015 - Present
HCL Technologies November 2012 - January 2015
Accenture November 2008 - November 2012
Convergys February 2004 - November 2008
Convergys Employee Care February 2004 - November 2008
Convergys HR Management February 2004 - November 2008
Edify 1993 - 2002
Education
University of California, Santa Cruz 1984 — 1989
History
Workers' Compensation Board of Alberta May 2008 - November 2009
Dell May 2006 - May 2008
Convergys September 2002 - May 2006
Alberta Lung Association February 2002 - July 2002
Progressive Academy September 2000 - January 2002
Skills
Call Center, Process Improvement, Workforce Management, Business Analysis, Business Process, Business Process..., Call Centers, Change Management, Cross-functional Team..., Customer Experience, ITIL, Leadership, Management, Operations Management, Outsourcing, Performance Management, Service Delivery, Software Documentation, Team Building, Team Leadership, Technical Support, Troubleshooting, Vendor Management, Visio
Education
University of Alberta 1995 — 2000
J. Percy Page High School 1991 — 1994
Alberta Motor Association May 2008 - Present
Dell January 2006 - December 2006
Convergys 2003 - 2005
Skills
Workforce Management, Contact Centers, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Avaya, Call Centers, Process Improvement, Operations Management, Management, Business Analysis, Forecasting, Business Process, Data Analysis
Education
University of Alberta 1978 — 1980
Bacelor of Science, Biology and English
HP June 2006 - Present
Sara Lee June 2006 - December 2008
Convergys January 2005 - June 2006
Boston Communications Worldwide June 2004 - December 2004
MCI Communication Corp November 1994 - June 2004
Skills
Oracle, Databases, Microsoft SQL Server, Unix, Data Warehousing, Sybase, SQL Tuning, SQL Server Management..., Data Center, Database Design, Data Modeling, Enterprise Software, ETL, PL/SQL, Performance Tuning, Data Platform..., Data Model Development, BI Tools & Methodologies, Technical..., Project Management..., Vendor Relationship..., Business Object..., ETL Processes & Tools, Data Center..., Oracle Advanced..., Gateways, Dataguard, Oracle RAC, Ops, OEM Management, RMAN, Warehouse Automation, HRMS, Oracle E-Business Suite, Remedy, Apache, UDB/DB2, COBOL, FoxPro, Windows, Crystal Reports, VDI, Virtual Servers, Cognos, Hadoop, JD Edwards, Siebel, CAS, Visio, C
Education
Calcutta University
Bachelor of Business Administration (B.B.A.)
Don Bosco Bandel
ICSE & ISC
Clean Harbors August 2011 - Present
Clean Harbors June 2010 - August 2011
RSC Equipment Rental January 2009 - July 2010
Convergys February 2004 - July 2006
Education
University of Alberta 1997 — 2002
DaVita September 2012 - Present
Orlando, Florida 2012 - September 2012
Convergys 2009 - 2011
Convergys 2007 - 2009
Convergys 2001 - 2007
Convergys 1992 - 2001
Orlando, Florida 1985 - 1992
Skills
Business Analysis, Project Management, Six Sigma, CRM, Management Consulting, Management, Team Building, Talent Management, Leadership, Instructional Technology, E-Learning, Call Centers, SDLC, Business Process..., Business Strategy, Assessment Centers, Computer-Based Training, Client Relationship..., Collaboration, Coaching Staff, Leadership Development, Team Leadership, Call Center, Workflow Analysis, Business consulting, Managing Diversity, Employee Selection
Education
University of Central Florida
Master of Science, Industrial Psychology
University of Central Florida
B.A., Psychology, Business Adm, Computer Science
Pearson March 2012 - Present
Pearson April 2010 - March 2012
Pearson February 2009 - April 2010
Genpact February 2006 - September 2008
Liqvid eLearning Services Pvt Ltd August 2005 - January 2006
IBM Global Process Services May 2004 - June 2005
Convergys September 2002 - May 2004
Group 4 Securitas September 1999 - August 2002
Skills
Training Delivery, Employee Engagement, Performance Management, Talent Management, Soft Skills, BPO, HR Consulting, Vendor Management, Management Consulting, Talent Acquisition, Team Management, Organizational..., Training, Call Centers, Management, Recruiting, Business Process..., Employee Relations, Coaching, Change Management, Business Development, HRIS, Strategy, Sourcing, Human Resources, Service Delivery, CRM, Outsourcing, Business Transformation, Transition Management, Program Management, Operations Management, Process Improvement, Shared Services, HR Transformation, Stakeholder Management, MIS
Education
The University of Chicago 1990 — 1995
MA, Social Sciences
University of California, Berkeley 1985 — 1989
Bachelor's degree
LPCC/ JDT Medical Rehab Center June 2014 - Present
Convergys November 2010 - March 2011
Minglanilla District Hospital June 2010 - March 2011
Pepsi Cola Products Philippines Inc.-Cebu Plant and Office October 2008 - June 2010
123Ten Inc. / PSG Offshore February 2008 - October 2008
Skills
Customer Service, Microsoft Office, Training, Nursing, Call Centers, Time Management, Microsoft Excel, Patient Safety, Safe Patient Handling, Cpr Certified, Nursing Education, Nursing Care, Recruiting, Medication..., Patient Advocacy, Quality Patient Care, Direct Patient Care
Education
University of Cebu 2003 — 2007
Bachelor of Science in Nursing
Mary Help of Christians School 2000 — 2003
Highschool
Mountain Rose Academy, Rose Mgmt. Group 2003 - 2007
Convergys 2001 - 2003
University of Arizona 2000 - 2000
Pima Community College 2000 - 2000
University of Arizona 1997 - 2000
Education
University of Arizona 1995 — 1998
BA, Media Arts, Geoscience minor
University of Michigan
BA, English
Convergys November 2008 - Present
Convergys December 2005 - June 2007
Convergys July 2003 - November 2005
eTelecare International August 2002 - June 2003
e-Telecare Global Solutions 2000 - 2003
eTelecare Global Solutions October 2000 - July 2001
Nextel Philippines April 2000 - October 2000
Nextel Philippines November 1998 - March 2000
Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management, Operations Management, Contact Centers, Inbound Marketing, Service Delivery, Customer Satisfaction, Outsourcing, Process Improvement, Call Centers, Management, Leadership, CRM, Program Management, Employee Engagement
Education
University of Asia and the Pacific 1991 — 1995
AB, Communication Arts
Happily Unemployed June 2009 - Present
Convergys September 2004 - December 2009
Payformance Corporation October 2002 - September 2004
KMC Telecom October 1997 - September 2002
US Government September 1994 - July 1997
US Government 1988 - 1991
ISAT 1986 - 1988
US Government 1974 - October 1978
Skills
Customer Service, Project Management, Process Improvement, Microsoft Excel, Leadership, Team Leadership, Performance Management, Public Relations, Operations Management, Microsoft Office, Team Building, Event Planning
Education
University of California, Berkeley 1972 — 1973
Political Science
Maryville R-II High School 1967 — 1971
graduate
Convergys March 2014 - Present
Convergys April 1994 - February 2014
Convergys 1997 - 2010
Skills
Call Centers, Workforce Management, Capacity Planning, Program Management, Forecasting, Management, Cisco Technologies, BPO, Contact Centers, Outsourcing, Customer Experience, Vendor Management, Service Delivery, Call Center Development, Customer Satisfaction, Business Analysis, Call Center, Project Management, Team Leadership, Telecommunications
Education
University of Manitoba 1989 — 1990
Bachelor of Arts, Sociology (Criminology)
University of Alberta 1987 — 1989
Bachelor of Arts, Criminology
Personal Development Coaching May 2012 - Present
Convergys June 1994 - February 2009
Skills
Process Improvement, Knowledge Management, Leadership, Team Management, Customer Service, Change Management, Program Management, Management, Coaching, Business Analysis
Education
CDI Technical Institute 1993 — 1995
Electronic and Computer Technology, Electronic and Computer Technology
University of Calgary 1982 — 1988
English, Humanities
University of Amsterdam August 2013 - Present
OLV Cafe July 2012 - August 2013
ABC Fine Wine & Spirits September 2011 - September 2012
UPS May 2010 - September 2011
Rosen Hotels & Resorts May 2004 - March 2009
Convergys June 1999 - May 2004
Skills
Troubleshooting, Technical Support, TCP/IP, Customer Service, Management, Routers, Firewalls, Windows, Hardware, Operating Systems, IP, Food & Beverage, Wine, Social Media, Social Networking
Education
University of Amsterdam 2013 — 2015
Master's Degree, Philosophy and Religious Studies, 8.0 (European)
University of Central Florida 2008 — 2010
Bachelor's of Arts, Philosophy
Deloitte Canada August 2015 - Present
Deloitte Canada December 2012 - August 2015
Deloitte Canada October 2010 - February 2013
Canadian Blood Services May 2007 - August 2007
Statistics Canada May 2006 - July 2006
Convergys 2003 - 2005
Education
University of Alberta 2006 — 2010
Bachelor of Commerce (B.Com.), Accounting
Convergys 2008 - Present
Convergys November 2008 - June 2009
Education
University of Calicut 1996 — 2000
B Tech, Computer Engineering
Fidelity National Information Services June 2014 - Present
NetCracker May 2012 - June 2014
Convergys May 2001 - May 2012
Spherion December 1994 - February 2001
Assurant May 1994 - December 1994
AT&T January 1988 - May 1994
Skills
PMP, SDLC, Banking, PMO, Vendor Management, Software Project..., Business Analysis, Requirements Analysis, Billing Systems, Integration, Telecommunications, Process Improvement, Project Portfolio..., Program Management, Visio, Requirements Gathering, Project Management, Quality Assurance, Service Delivery, MS Project, Waterfall, Business Process, Agile Methodologies, Change Management, Project Delivery, Solution Architecture, Testing, Systems Analysis
Education
University at Albany, SUNY 1978 — 1982
B.S., Business Administration
Lawrence High School 1974 — 1978
RSU 26 September 2010 - Present
Convergys April 2001 - June 2008
Skills
Windows 7, OS X, Teaching, System Administration, Access, Computer Hardware, Operating Systems, Network Administration
Education
University of Alabama 1983 — 1987
BA, History
The Juilliard School February 2015 - Present
The Juilliard School September 2010 - Present
University of Central Florida January 2009 - September 2010
Orange County Public Schools August 2005 - December 2008
Cox Radio April 2004 - August 2005
Convergys January 2003 - January 2005
Skills
Active Directory, Dell KACE, Windows, Operating Systems, Windows 7, Computer Hardware, Dell Computers, Group Policy, CompTIA A+ Certification, CCENT, MCITP, Microsoft Certified..., Networking, Hardware, Technical Support, Virtualization, System Deployment
Education
University of Central Florida
BA, Major in Communications-Radio/TV, Minor in Psychology
Audio Recording Technology Institute
Certified Audio Engineer, Audio Engineering/Recording
Greatlife Psychology Centre Inc January 2014 - Present
University of Alberta October 2011 - April 2013
Lifemark Health Centre June 2009 - August 2010
Convergys 2003 - 2006
Convergys 2003 - 2006
Skills
Treatment, Counseling Psychology, Psychotherapy, Psychometrics, Psychological Assessment, Research, Health Psychology, Adults, Mental Health, Therapists, Teaching, Program Evaluation, Clinical Research, Workshop Facilitation, SPSS
Education
University of Alberta 2011 — 2013
Master of Education (M.Ed.), Counseling Psychology
University of Alberta 2008 — 2011
Bachelor of Arts Honors, Psychology
Aspect Software July 2013 - Present
Voxeo October 2012 - July 2013
Voxeo September 2011 - October 2012
Voxeo June 2007 - September 2011
The Boeing Company January 2006 - June 2007
Kirchman Corporation July 2005 - December 2005
Convergys January 2000 - July 2005
Skills
Integration, Testing, Agile Methodologies, Software Development, VoIP, IVR, Unix, Quality Assurance, Perl, Software Quality..., Software Engineering, Cloud Computing, XML, Linux, Programming, Solaris, SQL, Test Automation, Scrum, Web Services, Requirements Analysis, SIP, CMMI, TCP/IP, SDLC, Software Project..., Eclipse, SaaS, System Architecture, VXML, Jenkins, Software Design, Telecommunications, Enterprise Software, Solution Architecture, Speech Recognition, Splunk, Squish Automated Testing, Amazon Web Services..., Automated Software..., VMware, Systems Engineering, SOA, Agile Project Management, Professional Services, Atlassian JIRA, Management
Education
University of Central Florida 2000 — 2005
BS, Computer Engineering (Software Concentration)
Valencia College 1999 — 2000
West Orange High School 1996 — 2000
Convergys September 2012 - Present
Arizona Canning Company March 2007 - November 2011
Royal Automotive Group February 2003 - March 2007
Lucasfilm Ltd. February 1996 - September 2002
Skills
Benefits, Compensation, HRIS, Employee Relations, Payroll, Employee Benefits, Deferred Compensation, Benefits Administration, Onboarding, Applicant Tracking..., New Hire Orientations, Talent Acquisition, Succession Planning, HR Policies, Human Resources, Talent Management, Training, Interviews, Management, Recruiting, Technical Recruiting, Performance Management, Hiring, College Recruiting, Coaching, Customer Service, Employee Training, Team Building, Leadership, Workforce Planning
Education
University of Arizona
Continuing education towards BS, Business Administration and Management, General
Mayo Clinic June 2012 - Present
Cerner Corporation February 2007 - May 2012
Convergys 2002 - 2004
Skills
Servers, Testing, Troubleshooting, Operating Systems, Active Directory, Administration, Cerner, Software Installation, Microsoft Office, Windows Server, Healthcare Information..., Software Documentation, SQL, VMware, Visio, EHR, Databases, SharePoint, Integration, HL7
Education
University of Arizona, Eller College of Management 2003 — 2006
BS Bus Admin, MIS
University of Arizona
Convergys December 2007 - June 2010
Skills
Customer Service
Education
University of Cebu 2000 — 2003
BS Information Technology
BDO Canada September 2013 - Present
CIBC March 2009 - August 2013
CIBC February 2006 - March 2009
Convergys April 2005 - February 2006
Education
University of Alberta 2000 — 2004
Bachelor of Commerce (B.Com.), Accounting and Finance
American Express February 2012 - Present
Convergys August 2007 - May 2012
Convergys February 2010 - February 2012
American Express through TNS 2012 - 2012
Skills
Programmer, Business Analysis, Training & Development, Employee Training, Sales Management, Java, Sales, Strategy, Business Intelligence, Programming, Vendor Management, Team Leadership, ASP, Agile Methodologies, Analysis, Enterprise Software, Pre-sales, Project Management, Requirements Analysis, Requirements Gathering, SaaS, Software Development, Software Quality..., Telecommunications
Education
University of Arizona 1996 — 1998
Rincon High School 1991 — 1995
Convergys December 2010 - June 2012
Aerotek April 2010 - April 2010
Good Conscience, Inc May 2007 - August 2007
KMSB-TV / KTTU-TV November 1978 - November 2003
The University of Arizona March 1976 - November 1978
Skills
Television, Creative Writing, Video Production, Time Management, Video Editing
Education
University of Arizona 1974 — 1978
Bachelor of Arts (B.A.), Radio and Television
Elance 2013 - Present
Convergys April 2011 - November 2011
Zenaida Avecilla Sadorra, D.D.S. January 2000 - October 2010
Christian Home Educators Association of California April 2007 - January 2010
Skills
Microsoft Office, Freelance Writing, Web Design, General Office..., Customer Service, Telecommunications, Telecommunications..., Creative Writing, Tutoring, English, Data Entry, Database Administration, Proofreading, Procedure Development, Volunteering, Youth Mentoring, Culinary Skills, Blogger
Education
UC Irvine
System support associates July 2014 - Present
Yulista October 2007 - June 2014
Fort Campbell Federal Credit Union November 2004 - June 2007
Convergys November 2003 - July 2004
The Exchange 2002 - 2003
Skills
Purchasing, Microsoft Excel, Microsoft Word, Microsoft Office, Deltek, Inventory Management, Lean Manufacturing, Logistics, Procurement, Continuous Improvement, MRP, Supply Chain Management, Contract Management, Costpoint, Materials Management, Supply Chain, Process Improvement, Government Contracting, Team Building
Education
University of Alabama in Huntsville 2012 — 2014
Master of Arts (M.A.), History
Ubiversity of Alabama in Huntsville 2008 — 2011
Bachelor of Arts (BA), History
University of Alabama in Huntsville 2008 — 2011
Convergys June 2008 - Present
Sears Holdings Corporation December 2006 - June 2008
AOL May 1995 - December 2006
Skills
Workforce Management, Schedules, IEX Total View, eWFM, Microsoft Excel, Outlook, Lync
Education
University of Arizona 1988 — 1994
Bachelor of Fine Arts (BFA), Technical Theatre/Theatre Design and Technology