Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
T-Mobile November 2014 - Present
Instaloan August 2012 - June 2014
Convergys 2010 - 2012
Skills
Business Process..., Quality Management, Loan Origination, Process Management, Operational Excellence, Performance Management, Performance Improvement, Business Process, Organizational..., Process Improvement, Change Management, Business Transformation, Customer Satisfaction, Sales
Education
University of Cincinnati 2008 — 2010
Social Psychology
University of Cincinnati
Convergys March 2013 - Present
Galerie March 2010 - March 2011
Procter & Gamble May 2008 - February 2010
ADS Environmental Services April 2006 - December 2007
Skills
Customer Service, Time Management, Sales, Teamwork, Microsoft Office, Project Planning, Human Resources, Microsoft Excel, Telephone Skills, Microsoft Word, Outlook, Filing, Retail, Inventory Management, Employee Relations, Testing, New Hire Orientations, Project Management, Administrative..., Hiring, Interviews, Data Entry, Recruiting, Team Building, Communication, Security Audits, Auditing, Internal Audit, client audit, Regulatory Compliance
Education
University of Cincinnati 2003 — 2005
N/A, Civil Engineering
Larry A. Ryle High School 1999 — 2003
Diploma, Advance Placement College Prep, 3.7
Convergys 2011 - 2012
Skills
Abobe Design, painting,...
Education
University of Cincinnati
Communication Design and Applied Administration, Design and Administration, Junior
Cincom Systems February 2000 - Present
Cincom Systems, In. August 2005 - July 2012
Convergys September 1992 - February 1999
Skills
Software Implementation, Business Intelligence, Enterprise Software, Business Process, ERP, CRM, Pre-sales, SaaS, Requirements Analysis, Software Development, Software Project..., Business Analysis, Solution Architecture, Integration, SDLC, Microsoft SQL Server, Architecture, Enterprise Architecture, Product Management, Project Management, Professional Services, Agile Methodologies, SQL, Agile Project Management, Process Improvement, .NET, Requirements Gathering, SharePoint, Cross-functional Team..., IT Strategy, Business Process..., Solution Selling, Software Documentation, XML, Management, Testing, Software Design, Systems Analysis, Project Portfolio...
Education
University of Cincinnati 1979 — 1984
BS AmE, Applied Mechanics Engineering
Sutherland Global Services July 2015 - Present
Convergys November 2012 - July 2015
Convergys November 2008 - November 2012
Convergys October 2006 - November 2008
TeleWorks Marketing October 2005 - March 2007
Tel-A-Sell Marketing January 2001 - September 2005
Skills
Training, Program Management, Employee Training, Management, Call Centers, New Business Development, Budgets, Technical Support, Project Management, Recruiting, Time Management, Databases, Teamwork, Call Center, Customer Satisfaction, Customer Service, Team Leadership, Outsourcing, Performance Management
Education
University of Cincinnati 1990 — 1994
Bachelor of Science, Economics
University of Cincinnati 1987 — 1990
Associate of Arts, Liberal Arts
Elder High School 1982 — 1986
Convergys 1997 - 2010
Cincinnati Bell Information Systems 1990 - 1997
Cincinnati Bell Information Systems 1984 - 1990
Central Trust Bank (now PNC) September 1977 - June 1984
Skills
Process Improvement, Incident Management, Project Management, Management, Change Management, ITIL, Vendor Management, Quality Assurance, Service Delivery, Telecommunications, Software Project..., PMP, Program Management, Requirements Analysis, Integration, SDLC, Business Analysis, Requirements Gathering, Software Documentation, IT Management, PMO, Resource Management, Outsourcing, IT Strategy, Business Process, Testing, Solution Architecture, Project Delivery, IT Service Management, Systems Analysis, Business Process...
Education
University of Cincinnati 1973 — 1977
BBA, Quantitative Analysis, Finance
Shionogi May 2008 - Present
ISOCNET August 2007 - April 2008
Convergys February 2007 - August 2007
Skills
Sales, Allergy, Food Allergies, ADHD, CNS disorders, Asthma, Pharmaceutical Sales, Recruiting, Psychiatry, Customer Service, Marketing, Neurology, Endocrinology, OB/GYN, Sales Management, Gastroenterology, Team Building, Product Launch, Managed Care, Training
Education
University of Cincinnati 2004 — 2008
B.A, Communications
Bullard March 2015 - Present
WorkForce Software July 2013 - January 2015
Nexidia February 2013 - July 2013
Private Web Development and Professional Services Company December 2012 - July 2013
Convergys October 2010 - August 2012
Convergys December 2007 - October 2010
Convergys June 2006 - December 2007
Convergys October 2004 - June 2006
Convergys April 2001 - October 2004
First Data Corporation (formerly GovConnect, Inc.) June 1999 - April 2001
Skills
Product Marketing, Integrated Marketing, Product Launch, Competitive Analysis, Product Management, Corporate Branding, Channel Strategy, Marketing Program..., Marketing Strategy, Market Analysis, Segmentation, Voice of the Customer, Industry Partnerships, Analyst & Influencer..., Media Relations, Advertising Agency..., Creative Agency..., Project Management, Requirements Gathering, Opportunity Assessment, Thought Leadership, Value Propositions, Social Media, Digital Marketing, Direct Marketing, Lead Generation, Marketing Metrics, Marketing Budget..., Vendor Management, Strategic Planning, Business Development, M&A experience, Key Account Marketing, Sales Enablement, Salesforce Training, Field Marketing, Business Plan..., Proposal Generation, Marketing, Strategic Partnerships, Call Centers, Advertising, Management, Go-to-market Strategy, Strategy, Multi-channel Marketing, Cross-functional Team..., CRM, Leadership, B2B Marketing
Education
University of Cincinnati 1989 — 2003
Bachelor of Science (B.S.), Magna Cum Laude
UC Health October 2013 - Present
NetCracker May 2012 - August 2012
Convergys April 1987 - May 2012
Skills
Project Management, Windows 7, Change Management, Team Leadership, Technical Support, Troubleshooting, Microsoft Operating..., Microsoft Office (2003,..., Avaya Site..., Remote Administration, Wireless Networking, Active Directory, SCCM, System Administration, IT Management, Administrative..., Customer Service, Technical Documentation, Cisco Technologies, Disaster Recovery, Service Delivery, ITIL, Incident Management, SDLC, IT Service Management, Requirements Analysis, Vendor Management, Call Centers, Leadership, SharePoint, IT Operations, Visio, Sla, VPN, System Deployment, Data Center, Windows Server, PMP, DHCP, DNS, Integration
Education
University of Cincinnati
Liberal Arts and Sciences
Checksmart January 2011 - Present
Convergys May 2011 - August 2011
Convergy's May 2011 - August 2011
Education
University of Cincinnati
International Business
Lindner College of Business
Bachelor of Business Administration, International Business
University of Cincinnati
YRC Freight August 2015 - Present
The Dependable Companies November 2013 - July 2015
Total Quality Logistics July 2010 - October 2013
Convergys November 2009 - June 2010
University of Cincinnati's Institute for Policy Research March 2007 - February 2008
Skills
Customer Service, Content Management, Proposal Writing, Access, Microsoft Excel, PowerPoint, Research, Teamwork, Account Management, Logistics, Transportation, Microsoft Office, Operations Management, 3PL, Supply Chain, Truckload, LTL, Transportation..., Management, Negotiation, Time Management, Cold Calling, Sales
Education
University of Cincinnati 2005 — 2010
BA, History
Wyoming High School 2001 — 2005
HIGH SCHOOL DIPLOMA
Cincinnati Children's Hospital Medical Center January 2014 - Present
Luxottica April 2012 - January 2014
Fusion Alliance March 2011 - March 2012
Microsoft Corporation May 2007 - November 2009
UnitedHealthcare July 2000 - April 2007
University of Cincinnati September 1998 - June 2000
Cincinnati Bell May 1999 - October 1999
Convergys March 1996 - July 1998
Skills
Java, C#, VB.NET, Microsoft SQL Server, SQL, C++, Data Warehousing, Web Services, Agile Methodologies, Program Management, Software Development, SDLC, Programming, C, Databases, Scrum, Software Design, T-SQL, Database Design, XML, Web Applications, Integration, TFS, ASP.NET MVC, .NET, SharePoint, Software Project..., Visual C#, Visual Studio, SOA, ASP.NET, WCF, Mobile Applications, LINQ, JavaScript, IIS, Visual Basic
Education
University of Cincinnati 1998 — 2001
Master of Science (M.S.), Computer Science
University of Cincinnati 1993 — 2000
MS, Computer Science
Convergys September 2013 - Present
Cintas May 2010 - September 2013
WellPoint January 2003 - May 2010
Kroger August 1999 - February 2002
Skills
Marketing Research, Market Research, Competitive Analysis, Competitive Intelligence, Marketing Strategy, Segmentation, Analytics, Brand Loyalty, Customer Insight, Consumer Behaviour, Quantitative Research, Market Analysis, Data Analysis, Customer Satisfaction, Pricing, Qualitative Research, Market Planning, Forecasting, B2B, Online Research, Customer Experience, Account Management, Marketing Communications, Positioning, Focus Groups, Marketing, Brand Development, Management, Marketing Management, Lead Generation, Brand Management, Cross-functional Team..., Strategy
Education
University of Cincinnati 1994 — 1999
BBA, Marketing and Management
University of Cincinnati College of Business 1994 — 1999
BBA, Marketing/Management
Everywhere October 2010 - Present
Citi October 2007 - September 2010
CHAN Healthcare Auditors September 2005 - September 2007
Cincinnati Bell Inc. 1985 - 2001
Convergys 1995 - 1998
Skills
IT Audit & Compliance, IT Audit, Internal Audit, Internal Controls, Sarbanes-Oxley Act, Risk Management, Process Improvement, Business Process..., Enterprise Risk..., Governance, CISA, Cross-functional Team..., Operational Risk..., Operational Risk, Management, Strategic Planning
Education
University of Cincinnati 1974 — 1977
Bachelor's Degree, Accounting and Computer Science
U B Successful LLC October 2010 - Present
Arden Inc. October 2007 - December 2010
Liberty Mutual 2000 - 2007
University of Cincinnati 2003 - 2003
Convergys 1987 - 2000
Skills
Lotus Notes, Process Improvement, System Administration, Leadership, Lotus Domino, Management, Training, Business Analysis, Public Speaking, IT Strategy, Integration, Software Development, SharePoint, Disaster Recovery, Business Process..., Software Documentation, IT Management, Program Management, Systems Analysis, Requirements Analysis, SDLC, Consulting, Vendor Management, PMP, Business Intelligence, DB2, Linux, VMware, WebSphere, VMware Certified..., Project Management
Education
University of Phoenix 1997 — 2000
MBA, MBA
University of Cincinnati 1986 — 1992
BS, Information Processing Systems
University of Cincinnati 1982 — 1986
Computer Programming Technology
Accenture March 2011 - Present
United States Air Force, Ohio Air National Guard February 1987 - July 2011
Convergys December 2007 - March 2011
Cornerstone Consolidated Services Group, Inc. July 2003 - December 2007
Worldcom 2001 - 2003
Education
The Keller Graduate School of Management 2008 — 2011
MBA, Business, Finance
University of Cincinnati 1989 — 1991
Bachelor of Science, Computer Science
Kroger October 2013 - Present
Ascendum Solutions at Kroger January 2012 - October 2013
Luxottica Retail 2008 - 2012
Convergys 2001 - 2007
Convergys 1997 - 2001
Skills
Agile Methodologies, SDLC, Scrum, Process Improvement, Requirements Analysis, Project Management, Program Management, Team Leadership, Integration, JIRA, Agile Project Management, SAFe Program Consultant, Software Project..., Management, Certified Scrum Master, Systems Development..., Delivering Results, Cross-functional..., Problem Solving, Communication, Follow Through, Collaboration, Knowledge Sharing, Staff Development, Strategic Influence
Education
University of Cincinnati
BS, Computer Science
University of Cincinnati
BA, Mathematics
Fidelity Investments February 2015 - April 2015
Elsevier January 2011 - November 2014
Convergys January 2001 - December 2009
Skills
Project Management, Team Leadership, Microsoft Office, Management, Change Management, Outlook
Education
University of Cincinnati
Bachelor of Business Administration (BBA), Accounting and Business/Management
Overland Xpress December 2012 - Present
Overland Xpress April 2011 - December 2012
Overland Xpress January 2011 - April 2011
Convergys January 2010 - December 2010
Skills
Trucking, 3PL, Truckload, Transportation..., LTL, Logistics, Transportation, Freight, Logistics Management, Customer Service, Negotiation, Operations Management, Shipping, Supply Chain Management, Supply Chain, Sales, Management, Team Building, Leadership
Education
University of Cincinnati 2008 — 2009
Psychology
H&R Block January 2004 - Present
Convergys January 1993 - August 2003
Skills
English, Tax Preparation, Outlook, Microsoft Office, Microsoft Excel
Education
University of Cincinnati
Master of Music
Virginia Commonwealth University
Bachelor of Music
Fifth Third Bank January 2015 - Present
CVS Pharmacy July 2007 - November 2014
Convergys November 2011 - May 2012
WXIX, FOX19 News September 2006 - November 2011
University of Cincinnati October 2002 - June 2007
Cedar Fair Entertainment Company May 1998 - October 2005
Fashion Bug December 2000 - December 2001
Skills
Press Releases, Event Planning, Sales, Customer Service, Storytelling, Social Media, Social Networking, Editing, Facebook, Public Relations, Social Media Marketing, Public Speaking, Microsoft Office, Leadership, PowerPoint, Media Relations
Education
University of Cincinnati 2010 — 2011
Certificate, Journalism
University of Cincinnati 2002 — 2007
Bachelor of Arts, Communication
Dayton Superior July 2015 - Present
U.S. Bank November 2013 - March 2015
Laboratory Partners ~ The MEDLAB October 2012 - October 2013
Basco Manufacturing May 2011 - September 2012
LeSaint Logistics March 2010 - February 2011
Dayton Superior July 2007 - July 2009
St. Anthony Messenger Press 1999 - 2007
Convergys 1996 - 1999
Skills
Sales, Process Improvement, Continuous Improvement, Operations Management, Project Management, Customer Service, Strategic Planning, Leadership, Troubleshooting, Organizational..., Team Building, Microsoft Office, Time Management, Customer Satisfaction, Change Management, Budgets, Coaching, Kaizen, Inventory Management, Team Leadership, Logistics, Training, Six Sigma, Vendor Management, Cross-functional Team..., Forecasting
Education
Cincinnati Christian University 2004 — 2007
BS, Management and Ethics
University of Cincinnati 2002 — 2004
Organizational Leadership
_ October 2010 - Present
Ohio National Guard October 1997 - Present
Ohio National Guard January 2009 - February 2010
Cardinal Health April 2007 - November 2008
Baker Concrete Construction November 2005 - April 2007
Convergys May 2003 - November 2005
General Electric November 1998 - December 2000
General Electric October 1996 - November 1998
General Electric August 1994 - October 1996
Skills
Process Improvement, Leadership, Training, Business Process, Six Sigma, Databases, Program Management, Project Management, Performance Management, CRM, Organizational..., Software Documentation
Education
University of Cincinnati
International Affairs
Signature Hardware April 2010 - Present
Convergys November 2005 - November 2010
Convergys June 2003 - November 2005
Staples June 1996 - May 1998
Skills
Time Management, Vendor Management, Customer Experience, Customer Satisfaction, Microsoft Office, Marketing Research, Call Center, Project Management, Customer Insight, Team Building, Customer Service, Training, Call Centers, Musical Theatre, Management, Market Research, Analysis, Performance Management, Sales, CRM, Strategic Planning, Operations Management, Recruiting, Project Planning, Retail, Data Analysis, Account Management, Marketing
Education
University of Cincinnati 1990 — 1995
BA, Communication
Moeller
Moeller
St Vincent Ferrer
St Vincent Ferrer
Convergys April 2014 - Present
Axcess Financial July 2013 - April 2014
Convergys July 2010 - July 2013
Convergys December 2008 - July 2010
Fifth Third Bank October 2006 - December 2008
Pomeroy IT Solutions October 2003 - October 2006
ADEX International servicing HP/Compaq March 2002 - October 2003
Skills
Data Center, WAN, CCNA, Routing, Cisco Technologies, Network Administration, Network Security, Troubleshooting, Networking, EIGRP, VPN, Network Design, OSPF, Security, LAN-WAN, System Deployment, Disaster Recovery, CCNP, TCP/IP, Cisco IOS, Cisco Routers, Cisco Nexus, Software Installation, Routers, Switches, DNS, LAN Switching, BGP, Firewalls, DHCP, Servers, Network Architecture, Network Engineering, Cisco Certified, Cisco Security, MPLS, DMVPN, GET VPN, VxLAN, vPC
Education
University of Cincinnati 2005 — 2007
Cisco Networking Academy
RDI Corporation December 2014 - Present
RDI Marketing Services May 2010 - Present
Convergys October 2009 - February 2011
Clear Channel Critical Mass Media October 1998 - October 2009
Skills
Six Sigma, Green Belt, Process Improvement, Operations Management, Customer Satisfaction, Training, Team Leadership, Team Building, Call Centers, Cross-functional Team..., Strategic Planning, Project Management, Management, Vendor Management, Customer Service, Microsoft Office, Leadership, Data Analysis, Sales, Sales Motivation, Sales Management, Supervisory Experience, Marketing, IEX
Education
University of Cincinnati 1994 — 1998
Bachelor of Arts (BA), Marketing
Aveta Business Solutions
Six Sigma Green Belt
Charter One Bank December 2012 - Present
Cheviot Savings Bank August 2012 - December 2012
Charter One Bank December 2010 - June 2012
LGC & Associates April 2010 - July 2011
Convergys June 2010 - December 2010
Robert Half and Associates November 2008 - October 2010
LGC and Associates April 2010 - June 2010
Masters Pharmaceutical Inc February 2010 - April 2010
Masters Pharmaceuticals February 2010 - April 2010
Schaeffer Investment Research August 2008 - November 2008
Skills
Credit, Finance, Loans, Selling, Mortgage Lending, Underwriting, Sales Operations, Analysis, Loan Origination, Customer Service, Banking, Consumer Lending, Credit Analysis, Customer Retention, FHA, Financial Analysis, Investment Properties, Investments, Leadership, Loan Servicing, Loss Mitigation, Mortgage Banking, Mortgage Underwriting, Process Improvement, Real Estate, Referrals, Refinance, Residential Mortgages, Sales, Sales Management, USDA
Education
University of Cincinnati 1989 — 1992
Criminal Justice
Convergys October 1999 - Present
Quality Internet Communications August 1997 - December 2002
TEKsystems May 1998 - October 1999
MicroDirect, Inc. February 1997 - May 1998
Skills
Firewalls, Networking, Servers, Security, Solaris, DNS, Unix, Disaster Recovery, Routers, Network Security, Active Directory, Service Delivery, VMware, Perl, Vendor Management, Cisco Technologies, Operating Systems, Linux, EIGRP, Information Security, Technical Support, Shell Scripting, DHCP, Telecommunications, BPO, Unix Shell Scripting, Switches, Troubleshooting, Apache, System Administration, OSPF, System Deployment, Hardware
Education
University of Cincinnati
EET/CET
Convergys September 2012 - Present
Verizon June 1987 - April 2012
Progressive Communications Technologies October 1986 - June 1987
NBI (various dealerships) June 1983 - June 1987
Skills
Telecommunications, Call Center, Managed Services, Account Management, Management, MPLS, WAN, Outsourcing, Sales, Business Development, Unified Communications, VoIP, Data Center, Vendor Management, Cloud Computing, Solution Selling, Telephony, Professional Services, Wireless, Service Delivery, Training, CRM, Networking, IP, Mobile Devices, ITIL, Call Centers, Process Improvement, Business Analysis
Education
University of Cincinnati 1980 — 1982
Associate Degree, Business Administration
Lakota High School
Retired September 2014 - Present
John P Bolger & Associates March 2012 - Present
John P Bolger & Associates August 2012 - August 2014
United Way of Greater Cincinnati January 2012 - April 2012
H&R Block December 2009 - April 2011
Liberty Mutual Insurance May 2004 - August 2008
Convergys August 1997 - May 2004
Cincinnati Bell August 1977 - August 1997
Skills
VTAM, Operating Systems, Process Improvement, Software Documentation, Networking, Team Leadership, Microsoft Office, Program Management, TCP/IP
Education
Keller Graduate School of Management 2009 — 2012
MAFM, Accounting and Financial Management, GPA 4.0 of 4.0
University of Cincinnati 1973 — 1977
Bachelor of Arts, Mathematics
Convergys April 1988 - Present
convergys 1988 - 2009
Convergys January 2003 - May 2005
Convergys October 2000 - December 2002
Convergys September 1997 - September 2000
Convergys April 1988 - August 1997
Winegardner & Hammons 1984 - 1988
Skills
Accounting, Insurance, Mergers, Financial Analysis, Managerial Finance, Finance, Forecasting, Financial Reporting, Sarbanes-Oxley Act, Executive Management, Budgets, Process Improvement, Risk Management, Financial Risk, Tax, Financial Modeling, Mergers & Acquisitions, Internal Audit, Internal Controls, Strategic Financial..., Cash Management, Corporate Finance, Business Process...
Education
St Ursula 1976 — 1980
University of Cincinnati
Master of Science (MS), Taxation
84.51˚ April 2015 - Present
dunnhumby July 2013 - April 2015
POSSIBLE February 2011 - June 2013
Bridge Worldwide January 2007 - February 2011
Convergys July 2004 - December 2006
Procter and Gamble December 2002 - April 2004
Brainstorm Design April 2000 - June 2002
Skills
AngularJS, User Experience, Interaction Design, User Interface Design, Flash, Digital Strategy, Digital Marketing, Creative Direction, Web Design, Innovation, Art Direction, Information Architecture, Animation, Rapid Prototyping, After Effects, 3D Printing, iOS development, Usability, Mobile Design, Microcontrollers
Education
University of Cincinnati 1999 — 2004
BS, Digital Design
Apple April 2015 - Present
Convergys September 2013 - April 2015
Skills
Social Skills, Multi Tasking, French, Swahili, Community Service, Social Networking, Cashiering, Volunteering, Friendly Personality, People-oriented, Multilingual, People Skills, Microsoft Word, Reliability, Facebook, OS X, Microsoft Excel, Customer Service
Education
University of Cincinnati 2012 — 2017
Bachelor’s Degree, International Business
The American International School of Johannesburg 2009 — 2012
Diploma, High School/Secondary Diplomas and Certificates
Standex-Meder Electronics February 2013 - Present
siegel innovations January 2012 - Present
YMCA September 2009 - August 2014
heartprints inc. February 2008 - July 2014
Xavier University February 2010 - April 2012
siegel innovations August 2008 - January 2012
Convergys May 2011 - December 2011
United Way of Greater Cincinnati April 2009 - October 2009
GE April 2006 - August 2008
General Electric November 2005 - November 2006
Skills
Branding & Identity, Integrated Marketing, Strategy, Growth Strategies, Customer Engagement, Immersion, Copywriting, Marketing Communications, human driven branding, Social Media Marketing, Brand Experience, Marketing Strategy, Bringing Brands Alive, Public Relations, Customer Experience, Leadership, Brand Management, Strategic Planning, Marketing, Consulting, Creative Direction, Advertising, Brand Development, Corporate Branding, Community Engagement, B2B, Communication, Brand Architecture, Web Design, Innovation, Web Marketing, Creative Solutions, Cause Marketing, Employee Engagement, Campaigns, Helping Clients Succeed, Designs, Creative Agency, Slogans, Product Naming, Company Naming, Case Studies, Business Insights, Print, Brand Engagement, Online Marketing, Social Good Advocacy, Corporate Social..., Reputation Management, Business Alignment
Education
Xavier University MBA 2005 — 2007
MBA, Marketing, International Business, and Leadership
Sophia University - Tokyo, Japan 2006 — 2006
MBA Study Abroad (Asia - Japan and China), International Business
Xavier University Williams College of Business 1999 — 2001
Business Management, Business
University of Cincinnati 1997 — 1999
Master's degree, Business and Physical Therapy
Cincinnati Children's Hospital Medical Center 2013 - Present
MarketStar February 2011 - May 2012
MarketStar November 2007 - January 2011
Convergys May 2007 - November 2007
Sprint November 2002 - January 2007
Skills
Training, Leadership, Sales Operations, Sales, Call Centers, Time Management, Retail, Wireless, Salesforce.com, Customer Satisfaction, Cold Calling, Account Management, Direct Sales, Budgets, Customer Experience, Sales Process, Sales Presentations, PowerPoint, Customer Service, Team Building, Coaching
Education
University of Cincinnati
BA, Communication
MindTree Ltd. June 2012 - Present
Convergys December 2008 - June 2012
Fifth Third Bank March 2005 - December 2008
Atos Origin August 2004 - March 2005
Great American Insurance January 2001 - October 2004
Tek Systems May 2004 - August 2004
Digital Think, Inc. October 2003 - February 2004
ViewSource Media 1999 - 2001
Time Warner Cable 1999 - 2000
HSR B2B 1998 - 1999
Skills
Web Development, Digital Strategy, JavaScript, XML, Marketing Analytics, LAMP, Project Management, SEO, SEM, Social Media Marketing, Digital Marketing, UI/UX, User Experience, Digital Campaign..., CRM, Adobe Creative Suite, B2B, B2C, CPG, Creative Strategy, Mobile Applications, Mobile Marketing, Mobile Web Design, Social Media Apps, Copywriting, Manage Client..., Operations Management, Web Analytics, Technical Writing, Email Marketing, PHP, CSS3, HTML 5, IT Operations Management, Global Marketing, Global Delivery, Account Management, Business Analysis, Marketing Technology..., PMO, Digital Lead Generation, ITIL Process, Business Relationship..., Financial Institutions, Insurance, Interactive Advertising, Creative Agency, Digital Agency, Creative and Technical..., Creativity
Education
University of Cincinnati 1986 — 1990
Bachelor of Arts, English Lit. and Journalism
Williamsburg High School
Sogeti July 2015 - Present
Convergys November 2014 - July 2015
Convergys November 2012 - November 2014
Powerhouse Factories June 2012 - August 2012
General Nutrition Center (GNC) November 2010 - September 2011
Famous Dave's Restaurant May 2010 - October 2010
Enterprise Rent-A-Car September 2008 - January 2010
Kalahari Resort, Sandusky October 2007 - July 2008
Applebee's August 2003 - October 2007
Skills
Branding & Identity, Social Media Marketing, Consumer Insight, Optimization Models, Design Thinking, Consumer Package Goods, Product Development, Thought Leadership, Best Practices, Content Strategy, Microsoft Office, Facebook, Twitter, LinkedIn, Pinterest, Data Visualization, Digital Marketing, Mobile Marketing, MBA, Green Marketing, Philanthropy, Market Research, Marketing, Leadership, Integrated Marketing, Management, Marketing Strategy, Advertising
Education
University of Cincinnati 2011 — 2013
MBA, Marketing, Cum Laude
University of Toledo 2001 — 2007
Bachelor of Science in Business Administration, Marketing and International Business
Atos July 2011 - Present
Alexander-Stevenson Holdings, Llc 2002 - Present
Siemens IT Solutions & Services December 2010 - July 2011
Xerox September 2004 - June 2005
Xerox January 2003 - August 2004
Xerox December 2000 - January 2003
Convergys March 1992 - December 2000
3M October 1988 - May 1990
Skills
Six Sigma, Lean Manufacturing, PMP, Process Improvement, Program Management, Business Process..., Cross-functional Team..., Change Management, Project Management, Team Building, Vendor Management, Strategy, Leadership, Management, Call Centers, Outsourcing, Operational Excellence, Training, Telecommunications, PMO, Data Center, Project Planning, Customer Service, Strategic Planning, Business Analysis, Governance, Project Portfolio..., IT Strategy, IT Service Management, Visio, Process Management, Operations Management, Team Management, Analysis, Business Process, Quality Assurance, Management Consulting, Team Leadership, Business Transformation
Education
Xavier University 2006 — 2008
Executive MBA, International Business
Sophia University 2007 — 2007
Asian Business Studies
University of Cincinnati 1985 — 1991
B.A., Communications
Meadowdale 1981 — 1985
MetLife January 2014 - Present
Touchstone Investments 2012 - January 2014
Fortune 500 Midwestern Financial Services Group 2005 - 2012
Self employed 2004 - 2005
Convergys 2000 - 2004
Great American Financial Resources 1999 - 2000
Schaeffer's Investment Research 1996 - 1999
Skills
Marketing, Social Media, Market Planning, Messaging, Campaigns, Lead Generation, B2B Marketing, Marketing Communications, Email Marketing, Copywriting, Direct Marketing, Content Management, Internal Communications, Corporate Communications, Competitive Analysis, Series 6
Education
University of Cincinnati
EyeMed Vision Care September 2015 - Present
Education at Work March 2014 - July 2015
Convergys September 2008 - February 2014
Convergys September 2004 - September 2008
Convergys January 2000 - September 2004
Skills
Extensive Software..., Curriculum Development, Software Roadmapping, Instructional Design, Call Center, Process Improvement, Performance Management, Customer Relations, Customer Service, Business Intelligence, Training, Leadership, Software Documentation, Management, CRM, Project Management, Outsourcing, Customer Experience, Vendor Management, Strategic Planning, Team Management, Sales Operations, Call Centers, BPO, Data Analysis, Program Management, Business Process..., Sales, Employee Training, Service Delivery, Telecommunications, Marketing Communications
Education
University of Cincinnati
Bachelors of Science, Humanities/Humanistic Studies
Convergys March 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Customer Service, Social Networking, Social Media, Leadership, Time Management, Research, Public Speaking, Microsoft Word
Education
University of Cincinnati 2013 — 2015
Bachelor of Arts (B.A.), History
Convergys July 2007 - Present
Education
University of Cincinnati
Bachelor, Business Administration
Episcopal Retirement Homes March 2015 - Present
King Arthur's Court Toy Store June 2008 - January 2015
TriHealth Fitness & Health Pavilion May 2014 - August 2014
Hyde Park Library October 2007 - December 2009
Convergys December 2006 - August 2007
Skills
Customer Service, Fitness, Sales, Retail, Market Research, Research, Nutrition, Microsoft Word, Time Management, Event Planning, Wellness, Program Development, Exercise Management, Exercise Program..., Personal Training, Health Promotion, Health Education, Health Coaching
Education
University of Cincinnati 2013 — 2014
Master of Science (MS), Health Promotion and Education, Overall GPA 3.953
University of Cincinnati 2009 — 2012
Bachelor of Arts (B.A.), Psychology, Overall GPA 3.193
Walnut Hills High School 2005 — 2009
Convergys May 2015 - Present
Convergys July 2011 - Present
Resolvit April 2011 - June 2011
Convergys February 2007 - April 2011
Sogeti USA LLC March 2005 - February 2007
Skills
Computer Security, Vulnerability Management, Security, Penetration Testing, PCI DSS, Vulnerability Assessment, Active Directory, System Administration, Disaster Recovery, Information Security..., Windows Server, Qualys, Vulnerability Scanning, Firewalls, VPN, Databases, Metasploit, Nessus, Microsoft Office, Operating Systems, VMware, IPS, Software Installation, Malware Analysis, Network Administration, Backtrack, Threat & Vulnerability..., Risk Assessment, Data Loss Protection, Defensive Network..., Encryption Software, Web Application..., Social Engineering, Forensic Analysis, IDP, Digital Forensics, Cyber-security, Threat Intelligence, Threat Analysis, Computer Forensics, Network Forensics, Security Incident..., Incident Handling, Incident Management
Education
University of Cincinnati 1999 — 2004
Bachelor of Business Administration (BBA), Information Systems/ International Business, Available upon request
Nielsen March 2011 - Present
Nielsen November 2009 - April 2011
Convergys May 2008 - April 2009
Ipsos Understanding UnLtd October 2007 - March 2008
Nielsen February 2003 - October 2007
Skills
Nielsen, Customer Insight, Segmentation, Consumer Behaviour, Marketing Research, Competitive Intelligence, Analytics, Market Research, Marketing, Advertising Research, Primary Research, Brand Equity, Questionnaire Design, Market Intelligence, Consumer Insight, Shopper Marketing, Business Insights, Consulting, Project Management
Education
University of Cincinnati
BA
Yahoo! Customer Service RepWalgreens Medicare Part B Support CenterSeptember 2007 - February 2012
Walgreens Corporation September 2007 - February 2012
Convergys May 2007 - September 2007
CBS Personnel December 2006 - May 2007
Clothing Sorter October 2005 - May 2007
Ameri Corps September 2001 - April 2003
Skills
Microsoft Word, Microsoft Excel, Customer Service, Tutoring, Poetry, Creative Writing, Published Author, Facebook, Books, Blogging, Time Management, Social Networking, Publishing, Blogger, Content Development, Content Management, Content Strategy, Copy Editing, Copywriting, Editing, Feature Articles, Freelance Writing, Interviews, Market Research, Music, Newsletters, Newspapers, Press Releases, Proofreading, Research, Sales, Social Media, Web Content, Editorial
Education
University of Cincinnati 2002 — 2003
Western Hills High School 1985 — 1987
Diploma, Steno Secretarial
University of Cincinnati
English & Literature Studies
Western Hills High School
Diploma
Fifth Third Bank November 2009 - March 2012
Fifth Third Bank November 2006 - November 2009
Convergys June 2005 - November 2006
K May 2002 - August 2004
G.E. Capital Information Technologies July 1999 - May 2003
G.E. Card Services December 1998 - July 1999
G.E. Card Services February 1997 - December 1998
Skills
Program Management, Visio, New Business Development, Quality Assurance, Training, Networking, CRM, Project Planning, SDLC, Strategy, Banking, Project Management, Analysis, Access, Customer Service, Management
Education
Xavier University 2013 — 2013
Project Management Certification, Project Management
University of Cincinnati 1993 — 2005
Bachelor of Science, Information Systems Technology
Cincinnati State University 1999 — 1999
Convergys January 2015 - Present
Nielsen April 2011 - October 2013
NM Incite March 2010 - April 2011
Nielsen Online March 2008 - March 2010
Nielsen BuzzMetrics March 2007 - March 2008
Skills
Nielsen, Competitive Intelligence, Consumer Insight, Online Marketing, Social Media, Customer Insight, Competitive Analysis, Email Marketing, Market Research, Analytics, Digital Marketing, Facebook Marketing, Online Research, Audience Measurement, Web Analytics, Strategy, Twitter, Marketing Research, Media Research, Advertising Research, Consumer Behaviour, Quantitative Research
Education
Xavier University 2004 — 2007
MBA, Marketing
University of Cincinnati 1999 — 2004
BA, Marketing
Qualys September 2012 - Present
Sallie Mae November 2010 - September 2012
Deloitte & Touche June 2005 - November 2010
Convergys 2004 - 2005
General Dynamics 2002 - 2005
Cincinnati Bell April 2000 - July 2001
Pomeroy IT Solutions June 1998 - April 2000
University of Cincinnati 1997 - 1999
LexisNexis January 1997 - April 1998
Skills
Vulnerability Management, Web Application Security, PCI DSS, CISSP, CISA, Network Security, Security Management, Information Security..., Compliance, Managed Security..., Cloud Computing, SaaS, Qualys, Risk Management
Education
University of Cincinnati 1995 — 2001
B.S., Computer Engineering
Alter High School
Fidelity Investments October 2010 - Present
Convergys November 2009 - September 2010
University of Cincinnati September 2007 - June 2009
University of Cincinnati September 2006 - October 2008
Education
University of Cincinnati 2005 — 2009
B.A., Economics
Daytona Beach News-Journal August 2006 - Present
Dominion Enterprises June 1999 - July 2006
Convergys January 1998 - June 1999
West Teleservices June 1996 - December 1997
Education
University of Cincinnati 2004 — 2005
Sales & Marketing
Pendleton County High School
Kroger November 2014 - Present
Kroger Personal Finance April 2014 - November 2014
Cincom Systems 2007 - 2009
Convergys 1998 - 2007
Humana (formerly ChoiceCare) January 1994 - May 1998
Skills
SQL, Unix, Microsoft Excel, Training, Software Documentation, Customer Service, PowerPoint, Editing, Call Centers, Analysis, CRM, Project Management, Team Leadership, Employee Training, Management, Databases, Program Management, Training Delivery, Integration, SharePoint, Research, Business Analysis, Enterprise Software, Process Improvement, Business Process, Business Intelligence, Business Process..., Strategy, Software Project..., SaaS, Cross-functional Team..., Leadership, Vendor Management
Education
University of Cincinnati
BA, Political Science
University of Cincinnati College of Business
MBA, Marketing
Convergys February 2013 - Present
Professional Musician September 1999 - Present
Skills
Hardware, Windows Server, Hyper-V, VMware, Servers, Active Directory, Visio, Troubleshooting, Windows 7, SQL, Microsoft SQL Server, Cisco IOS, XP, DHCP, DNS, Cisco Technologies, Security, System Administration, Windows, Virtualization, BMC Remedy, Server Architecture, Windows XP Pro, ITIL, Computer Hardware, IT Management, Switches, Software Documentation, TCP/IP, SharePoint, Network Security, Linux, Network Administration, Technical Support
Education
University of Cincinnati 2009 — 2013
Bachelor's Degree, Information Technology
University of Cincinnati 2009 — 2013
Bachelor's degree, Information Technology
84.51˚ February 2011 - Present
Fifth Third Bank March 2010 - February 2011
Convergys January 2000 - February 2010
Convergys March 1993 - January 2000
Skills
Process Improvement, Sourcing, Pricing, Procurement, Contract Management, Purchasing, Outsourcing, Negotiation, Strategy, Analysis, Project Planning, Leadership, Management, Vendor Management, Project Management, Business Process..., Contract Negotiation
Education
University of Cincinnati 1989 — 1993
Bachelors, Accounting
Girl Scouts of Western Ohio August 2008 - February 2012
Great Rivers Girl Scout Council March 2006 - August 2008
Luxottica Retail January 2006 - June 2006
Infusion b2b July 2005 - November 2005
Convergys May 2004 - April 2005
Skills
Adobe Creative Suite, Graphic Design
Education
University of Cincinnati 1996 — 2001
Ascendum Solutions October 2011 - Present
Vantiv 2013 - 2015
Vantiv 2013 - 2015
Standard Register March 2010 - September 2011
Convergys 2000 - February 2010
Convergys 1996 - 2000
Convergys 1994 - 1996
Convergys 1992 - 1994
Convergys 1990 - 1992
Skills
Budgets, Cross-functional Team..., Program Management, Project Management, PMP, Project Planning, Vendor Management, Strategic Planning, CRM, Leadership, IT Management, Business Analysis, ITIL, Management, Process Improvement, SDLC
Education
University of Cincinnati 1995 — 1998
MBA
University of Cincinnati 1986 — 1990
B.S
University of Cincinnati 1986 — 1989
B.S.
Kroger August 2011 - Present
CBTS September 2010 - August 2011
Fusion Alliance July 2010 - September 2010
Marketeria April 2004 - August 2010
Sogeti October 2008 - July 2009
Lerner, Sampson & Rothfuss February 2006 - March 2008
Convergys June 1988 - January 2004
Skills
SDLC, Requirements Gathering, Process Improvement, Testing, Business Requirements, Requirements Analysis, Visio, Software Documentation, Business Architecture, ARIS, Business Analysis, CRM
Education
University of Cincinnati 1983 — 1988
BBA
Zendesk February 2014 - Present
Convergys March 2010 - August 2013
Convergys October 2007 - March 2010
Convergys June 2005 - October 2007
Convergys October 2001 - June 2005
Convergys January 2001 - October 2001
Convergys June 1999 - January 2001
Convergys July 1997 - June 1999
Convergys January 1997 - July 1997
Fifth Third Bank January 1995 - January 1997
Skills
Product Management, Product Marketing, Product Strategy, Product Launch, Market Research, Marketing Strategy, Market Planning, Market Analysis, Strategic Partnerships, Partnering, Partnership Development, Partner Management, Competitive Analysis, Mergers, Product Development, Business Strategy, Business Intelligence, Business Planning, International Business, International Marketing, International..., Strategic Planning, Cross-functional Team..., B2B Marketing, Go-to-market Strategy, Telecommunications, Mergers & Acquisitions, Strategy, Start-ups, Lead Generation, Team Leadership, Management, Leadership, Marketing Management, Professional Services, Segmentation, Business Alliances, P&L Management, Multi-channel Marketing, Consulting, Program Management, Marketing, Product Lifecycle..., Thought Leadership, Analytics, Enterprise Software, Pricing, SaaS, Sales, CRM
Education
Xavier University 1991 — 1993
MBA, Marketing
University of Cincinnati 1984 — 1989
B.S., Business Management
Mercy Health (formerly Mercy Health Partners) May 2015 - Present
Merkur Group Inc May 2003 - March 2015
Merkur Group Inc. May 2003 - March 2015
Merkur Group Inc. May 2003 - March 2015
Merkur Group Inc. May 2003 - March 2015
Convergys January 1999 - July 2002
Skills
ITIL, Team Leadership, SharePoint, IT Management, Team Building, Windows, Microsoft SQL Server, Linux, Virtualization, Unix, HTML, Windows Server, Computer Hardware, Business Analysis, Customer Service, Project Management, Troubleshooting, Customer Satisfaction, Process Improvement, Windows 7, Software Documentation, Active Directory, Operating Systems, SDLC, Windows XP, System Administration, Disaster Recovery
Education
University of Cincinnati 1999 — 2003
Information Technology
MarketTools July 2005 - Present
MetrixLab July 2005 - Present
Convergys 1989 - 2005
Skills
Segmentation, Quantitative Research, Primary Research, Questionnaire Design, Advertising Research, Brand Equity, Survey Design, Market Research, Consumer Behaviour, Focus Groups, Marketing Research, Analysis, Competitive Intelligence, Questionnaires, Survey Research, International Research, Secondary Research, Customer Insight, Consumer Insight, Market Intelligence, Data Collection, Business Insights, Online Research, Analytics
Education
University of Cincinnati 1985 — 1989
Teleperformance May 2014 - Present
PWCI 2005 - Present
ARS National Services March 2013 - May 2014
Estate Information Services, LLC October 2009 - February 2013
Convergys July 2009 - October 2009
Convergys June 2008 - October 2009
Convergys April 2006 - June 2008
OSI 2005 - 2006
National Financial Systems 2003 - 2005
Citigroup November 1990 - November 2002
Skills
Strategic Leadership, Sales Management, Thought Leadership, Vendor Management, Strategy, Business Development, Management, Leadership, New Business Development, Project Management, Marketing, Cross-functional Team..., Strategic Planning, Analytics, Team Building, Sales Process, Financial Services, Mergers & Acquisitions, Negotiation, Executive Management, Process Improvement, Call Centers, Finance, Credit, Risk Management, Relationship Management, Banking, Business Planning, Analysis, Recruiting, Customer Satisfaction
Education
University of Cincinnati 1983 — 1988
Bachelor of Arts
Finneytown
Cincinnati Bell October 2013 - Present
Pomeroy October 2002 - October 2013
One Net Communications January 2001 - August 2002
Hollywood Video August 1999 - February 2000
Convergys January 1998 - March 1999
Skills
ITIL, Software Documentation, SharePoint, Help Desk Support, Project Management, Training, Management, Leadership, Network Administration, Access, Service Desk, Visio, Vendor Management, Business Analysis, Troubleshooting, Process Improvement, Technical Support, IT Management, IT Service Management
Education
University of Cincinnati 1994 — 1996
Oak Hills High School 1991 — 1994
High School
Cheviot Elementary
Paycor November 2013 - Present
NetCracker 2012 - October 2013
Convergys 2010 - 2012
Convergys 2008 - 2010
Convergys 1995 - 2008
Convergys 1984 - 1994
Skills
Solution Architecture, Telecommunications..., SDLC, Business Analysis, Weblogic, Unix, Requirements Analysis, PL/SQL, Data Modeling, Integration, Agile Methodologies, Java Enterprise Edition, Enterprise Architecture, Software Development, Web Applications, SOA, Oracle, Software Project..., Systems Analysis, Agile Methodolgy, Functional Architecture, User Experience, Web Services, Microsoft Dynamics, C++, Requirements Gathering, Unix Shell Scripting, SQL, .NET
Education
University of Cincinnati 1981 — 1984
Computer Science
HP Enterprise Services June 2009 - Present
Accenture June 2007 - May 2009
Right Hemisphere October 2006 - June 2007
Convergys January 1996 - October 2006
Cap Gemini Sogeti December 1991 - August 1996
Little Caesars September 1989 - December 1991
Skills
EAI, JMS, Weblogic, Middleware, J2EE, Architecture, Websphere, Web Services, SOAP, Integration, XML, SOA, SDLC, JBoss, Spring, Java, Tomcat, DB2, Hibernate, JSP, Servlets, Ant, PL/SQL, UML, Solaris, SQL, Unix, JavaScript, EJB, JBoss Application Server, Java Enterprise Edition, WebSphere Application..., Enterprise Architecture, Agile Methodologies, Unix Shell Scripting, Solution Architecture
Education
University of Detroit Mercy 1988 — 1990
Master, Computer Science
University of Cincinnati
Master, Mechanical Engineer
Convergys June 1993 - December 2007
Mead Paper January 1987 - February 1992
Owens Corning Fiberglas September 1967 - October 1986
alpha owens corning 1973 - 1984
Education
University of Cincinnati 1966 — 1971
BS, Chemical Engineering
Empower MediaMarketing November 2003 - Present
The 409 Group May 2003 - November 2003
Convergys November 1998 - April 2003
Cincinnati Enquirer June 1993 - October 1998
Skills
Troubleshooting, Vendor Management, VMware, Help Desk Support, Servers, Virtualization, Technical Support, Firewalls, Windows, SQL, Software Installation, Telecommunications, Microsoft SQL Server, HTML
Education
ITT Technical Institute 2001 — 2003
Associates, Computer Network Systems
University of Cincinnati College of Business 1997 — 1998
University of Cincinnati 1995 — 1997
Associates, Business Administration
Citi October 2011 - Present
Convergys January 2011 - October 2011
University of Cincinnati December 2009 - May 2011
Convergys June 2010 - December 2010
Infosys Technologies Ltd June 2006 - July 2008
Skills
Data Mining, Linux, Algorithms, SQL, XML, Artificial Intelligence, Data Analysis, C++, MapReduce, JavaScript, Hadoop, Struts, Big Data, Oracle, Java
Education
University of Cincinnati 2008 — 2011
MS, Computer Science
Anna University 2002 — 2006
B.E, Computer Science
Federated Rural Electric Insurance Exchange 2012 - Present
Fogle Insurance Group May 2012 - September 2012
Convergys October 2011 - July 2012
Montgomery Insurance February 2005 - October 2009
Cincinnati Insurance Company January 2003 - February 2005
Cincinnati Insurance Company February 1998 - January 2003
Cincinnati Financial Corp January 2000 - January 2002
Cincinnati Financial Corp January 1998 - January 2000
Cincinnati Financial Corp January 1996 - January 1998
Cincinnati Financial Corp January 1994 - January 1996
Skills
Salesforce.com, Microsoft Office, Sales Operations, Property & Casualty..., Commercial Insurance, Insurance, Underwriting, Analysis, Sales, Commercial Lines, Negotiation, General Insurance, Workers Compensation, Liability, Casualty
Education
University of Cincinnati
BS, Business Administration
Xavier University
Master of Business Administration, Marketing
Xavier University (OH)
MA, Organizational Psychology
CBTS December 2014 - Present
RDI Marketing Services October 2013 - November 2014
Pomeroy March 2012 - October 2013
Convergys June 2009 - May 2012
Sell, Pak & Ship LLC November 2004 - July 2009
Procter and Gamble - Reflect LLC June 2003 - March 2005
Discovery Channel May 2001 - June 2003
Aveda June 1999 - May 2001
Cornerstone Brands Inc. 1997 - 1999
The Gap Inc June 1990 - June 1997
Skills
Management, Online Advertising, Shipping, Operations Management, Process Improvement, Project Management, Sales, Logistics, Customer Service, Customer Satisfaction, Team Building, Team Leadership, Coaching, Inventory Management, Performance Management, CRM, Leadership, Business Analysis, E-commerce, Change Management, Supply Chain Management, Business Process..., Supply Chain, Vendor Management, Call Centers, SharePoint, Team Management, Inventory Control, ITIL, Service Delivery
Education
University of Cincinnati 1984 — 1990
Bachelor's Degree, Economics/ International Studies
University of Cincinnati 1984 — 1990
Bachelor's Degree, Business Administration and Management, General
Princeton High School 1982 — 1984
Gneral Studies
Cincom Systems 2014 - Present
Cincom Systems 2008 - Present
Convergys 1997 - 2008
City of Cincinnati April 1997 - September 1997
Edelmann Provision Co. September 1978 - September 1993
Skills
SDLC, Requirements Analysis, DB2, Business Analysis, Systems Analysis, Integration, Microsoft SQL Server, Software Development, Unix, SQL, PMP, Software Project..., Agile Methodologies, SOA, Java, Java Enterprise Edition, Visio, Web Services, XML, Cloud Computing, C#, Tomcat, Eclipse, Websphere, JSP, Programming, Business Intelligence, PL/SQL, Enterprise Architecture, Data Warehousing, Oracle, Solution Architecture, Software Design, Web Applications, SaaS, Enterprise Software, Databases, Business Process, Scrum, ETL, .NET, Agile Project Management, Database Design, JavaScript, Architecture, SharePoint, Spring, Requirements Gathering, UML, Visual Basic
Education
University of Cincinnati College of Business 1993 — 1997
Bachelor of Business Administration (BBA), Information Systems
University of Cincinnati 1993 — 1994
BBS, History
Convergys April 2013 - Present
Convergys September 2011 - April 2013
Convergys June 2008 - September 2011
Convergys 1997 - 2008
Cincinnati Bell, CBLD and Broadwing 1988 - 1997
Education
University of Cincinnati 1993 — 1998
BBA, Marketing
Xavier University - School of Business Administration 1990 — 1993
MBA, Information Technology
Ingram Micro June 2013 - Present
AT&T July 2010 - June 2013
Mitel October 2009 - July 2010
Cincinnati Bell August 2008 - July 2009
AT&T Mobility April 2007 - August 2008
AT&T Mobility November 2001 - May 2007
Convergys 1988 - 2001
Skills
Solution Selling, Managed Services, Wireless, Sales Operations, Channel, Key Account Management, Selling, Management, Sales, Strategy, Channel Partners, Sales Management, New Business Development, SIP Trunking, Customer Service, Telephony, Cold Calling, Sales Presentations, VoIP, Customer Retention, Business Strategy, Unified Communications, Direct Sales, Leadership, Telecommunications
Education
University of Cincinnati 1986 — 1988
College of Arts and Sciences
McAuley
MR Solutions March 2010 - Present
Station Casinos May 2009 - March 2010
Cytek Studios August 2008 - January 2009
frog design September 2007 - December 2007
Convergys 2006 - 2006
AG Interactive 2006 - 2006
Skills
Web Design, User Experience, Interaction Design, User Interface Design, User Interface, WordPress, Web Development, Visual Design, Usability, Interactivity, E-commerce, Adobe Creative Suite, Concept Development, Brand Development, User-centered Design, Usability Testing, User Experience Design, Photoshop, Illustrator, Graphic Design, Magento, HTML5, CSS, PHP, JavaScript, jQuery, PhpMyAdmin, Google Analytics, Google Apps, DNS Management, Product Sourcing, Quickbooks Inventory, Retail Packaging, Project Management, Manufacturing Operations, Demand Supply Planning
Education
University of Cincinnati 2003 — 2008
Bachelor of Science in Design, Digital Design
Cincinnati Children's Hospital Medical Center May 2010 - Present
FirstGroup America December 2009 - June 2010
Convergys June 2007 - December 2009
Cincinnati Childrens Hospital Medical Center September 2005 - June 2007
Siemens Itron Business Services January 2003 - July 2005
Skills
Network Security, Active Directory, Operating Systems, Disaster Recovery, Security, Computer Security, ITIL, Process Improvement, Linux, Vulnerability Assessment, Information Security, Information Security..., VMware, Servers, Windows Server, Firewalls, DNS, Visio, Incident Response, PCI DSS, Policy, Unix, Digital Forensics, IDS, Information Technology, Vulnerability Management, HIPAA, Troubleshooting, CISSP, VPN, Vendor Management, Management, Integration, Data Center, Virtualization, Technical Support, DLP, Business Continuity, Penetration Testing, Networking, IT Management, IT Service Management, System Administration
Education
University of Cincinnati
Computer Science
Paycor May 2014 - Present
Commonwealth Hotels, LLC July 2013 - May 2014
Convergys November 1996 - June 2013
Frost Brown Todd LLC 1986 - 1996
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, PeopleSoft, Customer Service, Human Resources, Employee Relations, Performance Management, Leadership
Education
University of Cincinnati
Neighborhood Foundations July 2014 - Present
Retired January 2010 - April 2012
Convergys January 2007 - February 2010
Grand Victoria Casino March 2005 - January 2007
Delta Air Lines February 1973 - March 2005
Skills
Performance Management, Management, Sales, Coaching, Human Resources, Training, Customer Service, Program Management, Insurance
Education
University of Cincinnati 1967 — 1971
Business administration & education
Cincinnati State College April 2012 - Present
Convergys 2000 - July 2011
Convergys September 1989 - September 2000
Education
University of Cincinnati 1972 — 1973
MS, Physics
eHarmony January 2014 - Present
Green Dot Corporation November 2011 - December 2013
Kino Flo November 2009 - November 2011
Zodiac Aerospace November 2008 - November 2009
Convergys February 2007 - October 2008
Macy's Credit Customer Services, Inc. (formerly FACS) October 2001 - February 2007
Skills
Call Centers, Customer Service, Forecasting, Training, Management, Customer Satisfaction, CRM, Workforce Management, Microsoft Excel, Leadership, Call Center, Workforce, Call Center..., Troubleshooting, Workforce Planning, Real Time Monitoring, MicroStrategy, MicroStrategy Reporting, RightNow, Team Building, Strategy, Analysis, Vendor Management, Customer Experience, Process Improvement, Microsoft Office
Education
University of Cincinnati 2002 — 2007
BA, Psychology
Catholic Health Partners AccountantPomeroyNovember 2007 - December 2012
Convergys May 2000 - August 2006
Cincinnati Sub-Zero August 1995 - April 2000
Skills
Microsoft Office, Microsoft Excel, Oracle Financial, PeopleSoft Financial, Visual Manufacturing, Accounting, General Ledger, Financial Reporting, FAS, Accounts Receivable, Internal Audit, Process Improvement, Account Reconciliation, Auditing, Finance, Management, Fixed Assets, Variance Analysis
Education
University of Cincinnati 1997 — 2002
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Citi November 2011 - Present
CBTS February 2011 - June 2011
TechSkills March 2010 - April 2011
Convergys 2004 - February 2010
Convergys 2003 - 2004
Convergys 1998 - 2003
Cincinnati Bell 1990 - 1998
Skills
Unix, ITIL, Oracle, Disaster Recovery, Solaris, Tomcat, Visio, Perl, Java Enterprise Edition, Java, IT Service Management, DB2, PL/SQL, XML, COBOL, Apache, Testing, Websphere, Databases, Servers, Process Improvement, Software Development, Software Documentation
Education
University of Cincinnati College of Business 1989 — 1991
BBA, Information Systems
University of Cincinnati 1984 — 1988
BSIM, Industrial Management
Wilmington College September 2008 - Present
Convergys March 2008 - Present
ASQ February 1997 - Present
Convergys May 2007 - March 2008
Hewlett Packard August 2000 - May 2007
Ford Motor Company November 1996 - August 2000
Metallurgist - Dana Corporation November 1993 - November 1996
Education
University of Cincinnati
Bachelor of Science, Metallurgical Engineering
Convergys November 1987 - November 2009
Education
University of Cincinnati
Bachelors of Science, Information Systems
The Miami Corporation January 1998 - Present
Convergys 1994 - 1997
Convergys 1990 - 1994
Central Soya 1988 - 1990
Skills
New Business Development, Product Development, Sales Management, Sales, Strategic Planning, Negotiation, Marketing Strategy, Customer Service, Account Management, Team Building, Succession Planning
Education
Elder High School
University of Cincinnati
MBA
EpsilonC August 2007 - Present
Convergys August 1994 - August 2007
Skills
Databases, Perl, Unix, Oracle Forms, PL/SQL, XML, Oracle, Oracle Applications, SDLC, Customer Oriented, SQL, Architectures, Team Leadership, Oracle PL/SQL..., Visual Studio, Unix Shell Scripting
Education
University of Cincinnati
Convergys 1984 - 2010
Convergys 1984 - 2010
Education
University of Cincinnati 1980 — 1981
BS, Information processing
Fifth Third Bank May 2010 - Present
Convergys April 1988 - December 2009
Computer Task Group June 1984 - April 1988
Education
University of Cincinnati 1978 — 1985
BA, Mathematics / Computer Science
University of Cincinnati 1978 — 1983
Assoc, Business Computer Programming
Finneytown High School 1975 — 1978
College Prep
University of Cincinnati 2005 - Present
Convergys 1993 - 2005
Cincinnati Bell 1991 - 1993
Cincinnati Bell 1987 - 1991
Cincinnati Bell 1981 - 1987
Cincinnati Bell 1979 - 1981
Education
University of Cincinnati
Graduate, Mathematics
University of Cincinnati
Undergraduate, Mathematics
Convergys July 2009 - January 2010
Education
University of Cincinnati 1982 — 1985
Accounting
Smith & Nephew September 2014 - Present
ArthroCare Corporation January 2014 - Present
ArthroCare Corporation January 2013 - December 2013
Arthrex 2007 - 2013
Instant Tax Service 2004 - 2009
Resolvit 2006 - 2007
Abbott Laboratories 1998 - 2004
Convergys 1994 - 1998
Skills
Orthopedic, Medical Devices, Sports Medicine, Customer Service, Negotiation, Capital Equipment, Cold Calling, Sales, Account Management, Sales Management, Selling Skills, Pharmaceutical Sales, Product Launch, Operating Room, Sales Operations, Healthcare, Hospitals, Management, Market Development
Education
University of Cincinnati 1989 — 1993
BA
Convergys October 2005 - Present
Convergys July 1999 - October 2005
Convergys October 1997 - July 1999
Norandal USA, Inc. July 1989 - January 1997
Skills
PeopleSoft, Project Management, Acquisition Integration, Disposition, Process Improvement, Turn-around Situations, Commodity Risk..., Financial Analysis, Financial Reporting, Forecasting, General Ledger, Financial Modeling, Variance Analysis, Internal Controls, Management, Accounting, Managerial Finance
Education
University of Cincinnati 1972 — 1977
Bachelor of Business Administration (BBA), Accounting, 3.9
University of Cincinnati 1972 — 1977
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.9
St. Elizabeth Healthcare November 2006 - Present
Totally Productive Group August 2005 - November 2006
Omnicare December 2004 - June 2005
JLM Custom November 2003 - December 2004
Convergys January 2001 - November 2003
Skills
Compensation..., HRIS, Retirement Plan..., Process Improvement, Deferred Compensation, Benefits Administration, Employee Benefits, PeopleSoft, Human Resources, Recruiting, Training, Change Management
Education
University of Cincinnati 1993 — 1996
Masters, Labor & Employment Relations
University of Cincinnati 1984 — 1987
Bachelors, Personnel & Industrial Relations
ADP March 2015 - Present
Convergys April 2004 - March 2015
DigitalThink, Inc. April 2003 - May 2004
Horn Interactive April 1999 - April 2003
Skills
Talent Management, Blended Learning..., Online Training, Solution Design, Instructional Design, Team Leadership, Performance Management, Budget Management, E-learning Development, E-learning, Learning Management, Process Consulting, Performance Consulting, Distance Learning, Organizational Learning, User Interface Design, Usability Design, Usability Testing, Sales Support, International Management, E-Learning, Blended Learning, Training Delivery, CRM, Training
Education
University of Cincinnati 1989 — 1993
Bachelor of Arts, Psychology
KDM POP Solutions Group January 2012 - Present
Monster.com's Making It Count March 2011 - November 2011
Convergys January 2007 - September 2010
Convergys January 2006 - January 2007
Skills
Public Speaking, Public Relations, Marketing Strategy, Marketing Communications, Lifestyle Coaching, Leadership Development, Training, Internal Communications, Marketing, Management, Sales, Cross-functional Team..., Microsoft Office, Leadership, Editing, Account Management, Research
Education
University of Cincinnati 2002 — 2005
Bachelor of Arts, Communication
Princeton High School 1998 — 2002
On the Map/Over the Rhine January 2015 - Present
DAAP Galleries May 2014 - Present
21c Museum Hotels May 2014 - Present
- July 2013 - November 2014
Hilltop Stories June 2014 - August 2014
DAAP Libraries September 2011 - May 2014
Geo-Math-Physics Library January 2013 - August 2013
Convergys July 2012 - September 2012
Cappel's October 2010 - October 2011
Skills
Art Installation, Public Speaking, Microsoft Office, Research, PowerPoint, Photoshop
Education
University of Cincinnati 2011 — 2016
Bachelor of Fine Arts (B.F.A.), Fine/Studio Arts, General
Aquarius Professional Staffing May 2013 - Present
CBTS November 2012 - May 2013
Aquarius Professional Staffing August 2012 - November 2012
The University of Cincinnati October 2011 - April 2012
Convergys April 2011 - September 2011
Pomeroy IT Solutions September 2005 - March 2006
Skills
completed Cisco..., completed Cisco..., completed Cisco..., VoIP, Networking, Windows 7
Education
ITT Technical Institute 2005 — 2006
Associates of Applied Science, Computers and Electronics Engineering
University of Cincinnati
Bachelors of Science, Information Technology; Networking; 5/2014, 3.37
Convergys August 2012 - Present
University of Cincinnati September 2011 - Present
Coldstone Creamery February 2010 - August 2012
Education
University of Cincinnati 2011 — 2015
Bachelor's degree, English
Bellevue High School
Apple May 2012 - Present
Apple February 2008 - May 2012
Macy's June 2005 - February 2008
RDI Marketing Services January 2004 - June 2005
Convergys February 2002 - January 2004
Education
University of Cincinnati
Bachelor of Business Administration (BBA)
Cincinnati Financial July 2014 - December 2014
Grupo HDI November 2013 - June 2014
Convergys January 2013 - November 2013
Citi 2006 - 2012
Convergys July 2002 - June 2006
Education
University of Cincinnati
Bachelor of Science (BS), Computer Science