Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Chanel York Chanel York's Convergys Experience March 2008 - January 2009
Job Automated logistical specialist at US Army
Industry Military
Experience
US Army January 2010 - Present
Convergys March 2008 - January 2009
Skills
Military, Army, Security Clearance, Military Experience, Military Operations, DoD, Leadership, Operational Planning, Weapons, Military Training
Education
University of Maryland University College 2012 — 2016
US Army January 2010 - Present
Convergys March 2008 - January 2009
Skills
Military, Army, Security Clearance, Military Experience, Military Operations, DoD, Leadership, Operational Planning, Weapons, Military Training
Education
University of Maryland University College 2012 — 2016
Vincent Harris Vincent Harris's Convergys Experience October 2011 - February 2012
Job Customer Service Representative at Pride Technologies
Industry Consumer Services
Experience
Pride Technologies December 2014 - Present
Dawson Resources April 2011 - December 2012
Convergys October 2011 - February 2012
State of Ohio August 2001 - February 2006
Skills
Customer Service, Team Building, Sales, Management, Microsoft Office, Troubleshooting, Process Scheduler, Research, Office Management, Call Centers, Customer Satisfaction, Data Entry, Outlook, Account Management, Customer Experience, Training, Time Management, Team Leadership, Dependable Team Player, Supervising
Education
University of Michigan 1987 — 2001
Business Administration and Management, General
Pride Technologies December 2014 - Present
Dawson Resources April 2011 - December 2012
Convergys October 2011 - February 2012
State of Ohio August 2001 - February 2006
Skills
Customer Service, Team Building, Sales, Management, Microsoft Office, Troubleshooting, Process Scheduler, Research, Office Management, Call Centers, Customer Satisfaction, Data Entry, Outlook, Account Management, Customer Experience, Training, Time Management, Team Leadership, Dependable Team Player, Supervising
Education
University of Michigan 1987 — 2001
Business Administration and Management, General
Loretta Valdez Kennedy Loretta Valdez Kennedy's Convergys Experience December 2013 - Present
Job Seeking private teaching positions
Industry Education Management
Experience
Convergys December 2013 - Present
Native Language center June 2011 - Present
American University in Cairo June 2010 - Present
Future Generations Graduate School September 2007 - June 2010
Skills
Language Teaching, Teaching Adults, Teaching English as a..., University Teaching, College Teaching, Instructional Design, Teaching, Teacher Training, Literature, Educational Technology, English, Curriculum Development, Higher Education, Tutoring, Teaching Writing, Linguistics, E-Learning, Intercultural..., Lesson Planning, Qualitative Research, ESL, Classroom, Educational Consulting, Poetry, Blended Learning, International Education, Lecturing, Courses, Curriculum Design, Academic Writing, Distance Learning, Educational Leadership, Foreign Languages, Adult Education, Instructional Technology, Pedagogy, Test Preparation, Staff Development, Classroom Management, History, Business English, English grammar, Proofreading, Literacy, Academia, Translation, Editing, Student Affairs, TESOL, Grammar
Education
stranahan High school 1972 — 1976
High school diploma
University of Miami
Doctor of Philosophy (PhD), English Language and Literature/Letters
Convergys December 2013 - Present
Native Language center June 2011 - Present
American University in Cairo June 2010 - Present
Future Generations Graduate School September 2007 - June 2010
Skills
Language Teaching, Teaching Adults, Teaching English as a..., University Teaching, College Teaching, Instructional Design, Teaching, Teacher Training, Literature, Educational Technology, English, Curriculum Development, Higher Education, Tutoring, Teaching Writing, Linguistics, E-Learning, Intercultural..., Lesson Planning, Qualitative Research, ESL, Classroom, Educational Consulting, Poetry, Blended Learning, International Education, Lecturing, Courses, Curriculum Design, Academic Writing, Distance Learning, Educational Leadership, Foreign Languages, Adult Education, Instructional Technology, Pedagogy, Test Preparation, Staff Development, Classroom Management, History, Business English, English grammar, Proofreading, Literacy, Academia, Translation, Editing, Student Affairs, TESOL, Grammar
Education
stranahan High school 1972 — 1976
High school diploma
University of Miami
Doctor of Philosophy (PhD), English Language and Literature/Letters
John Cassoutt John Cassoutt's Convergys Experience May 2010 - September 2010
Job Management
Industry Marketing and Advertising
Experience
Ansira January 2015 - Present
Billy Goat Chip Company 2010 - 2012
Convergys May 2010 - September 2010
Skills
Process Improvement, Customer Service, Call Centers, Management, Operations Management, Customer Satisfaction, Performance Management, Team Leadership, Troubleshooting
Education
University of Missouri-Columbia 2005 — 2009
BSBA, Management
Ansira January 2015 - Present
Billy Goat Chip Company 2010 - 2012
Convergys May 2010 - September 2010
Skills
Process Improvement, Customer Service, Call Centers, Management, Operations Management, Customer Satisfaction, Performance Management, Team Leadership, Troubleshooting
Education
University of Missouri-Columbia 2005 — 2009
BSBA, Management
Jack Robbins Jack Robbins's Convergys Experience 1996 - 2008
Job Director of Human Resources at FirstService Residential Arizona
Industry Human Resources
Experience
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
Josh Byrum Josh Byrum's Convergys Experience November 2012 - May 2014
Job Web Developer at Think Tank Marketing and PR
Industry Internet
Experience
Think Tank PR & Marketing January 2015 - Present
Advanced Resources (St. Louis) September 2014 - January 2015
FleishmanHillard May 2014 - August 2014
Convergys November 2012 - May 2014
Feraro's Pizza July 2009 - November 2012
Skills
CSS, HTML, Web Development, PHP, WordPress, jQuery, Adobe Creative Suite, JavaScript, Customer Service, Management, User Experience, Front-end, Social Media Marketing, Microsoft Office, Photoshop
Education
Webster University 2009 — 2015
Bachelor of Arts (B.A.), Interactive Digital Media
University of Missouri-Columbia 2007 — 2009
Hotel, Motel, and Restaurant Management
Think Tank PR & Marketing January 2015 - Present
Advanced Resources (St. Louis) September 2014 - January 2015
FleishmanHillard May 2014 - August 2014
Convergys November 2012 - May 2014
Feraro's Pizza July 2009 - November 2012
Skills
CSS, HTML, Web Development, PHP, WordPress, jQuery, Adobe Creative Suite, JavaScript, Customer Service, Management, User Experience, Front-end, Social Media Marketing, Microsoft Office, Photoshop
Education
Webster University 2009 — 2015
Bachelor of Arts (B.A.), Interactive Digital Media
University of Missouri-Columbia 2007 — 2009
Hotel, Motel, and Restaurant Management
David E. Stein David E. Stein's Convergys Experience 2006 - Present
Job Investor Relations Officer / Strategic Marketing Executive
Industry Outsourcing/Offshoring
Experience
Convergys 2006 - Present
Convergys 1998 - 2006
CBIS 1991 - 1998
AT&T 1982 - 1991
Skills
investor relations, Outsourcing, Marketing Strategy, Product Management, market development, systems engineering, application development, program management, Strategic Planning, operations research, Telecommunications, financial services, government, Technology..., Competitive Analysis, Financial Modeling, Product Marketing, Strategic Communications
Education
University of Michigan 1981 — 1982
MS
University of Virginia 1977 — 1981
BS
Convergys 2006 - Present
Convergys 1998 - 2006
CBIS 1991 - 1998
AT&T 1982 - 1991
Skills
investor relations, Outsourcing, Marketing Strategy, Product Management, market development, systems engineering, application development, program management, Strategic Planning, operations research, Telecommunications, financial services, government, Technology..., Competitive Analysis, Financial Modeling, Product Marketing, Strategic Communications
Education
University of Michigan 1981 — 1982
MS
University of Virginia 1977 — 1981
BS
Eliza Smoot Eliza Smoot's Convergys Experience April 2015 - Present
Job Talent Acquisition Leader I at Convergys
Industry Human Resources
Experience
Convergys April 2015 - Present
Convergys August 2012 - April 2015
Convergys January 2012 - August 2012
AmeriSpec Home Inspection Service 2007 - 2008
Skills
Applicant Tracking..., Customer Service, Employee Relations, Recruiting, Talent Acquisition, Sourcing, Human Resources, Screening, Interviews, Internet Recruiting, Onboarding, Screening Resumes, College Recruiting
Education
Liberty University 2013 — 2014
Masters of Management and Leadership
University of Maryland University College 2008 — 2011
BA, Communications, Business Administration
Convergys April 2015 - Present
Convergys August 2012 - April 2015
Convergys January 2012 - August 2012
AmeriSpec Home Inspection Service 2007 - 2008
Skills
Applicant Tracking..., Customer Service, Employee Relations, Recruiting, Talent Acquisition, Sourcing, Human Resources, Screening, Interviews, Internet Recruiting, Onboarding, Screening Resumes, College Recruiting
Education
Liberty University 2013 — 2014
Masters of Management and Leadership
University of Maryland University College 2008 — 2011
BA, Communications, Business Administration
Dale Peterson Dale Peterson's Convergys Experience July 1991 - December 2007
Job Consultant
Industry Computer Software
Experience
Partner Technology October 2011 - June 2013
IQC 2009 - 2011
Convergys July 1991 - December 2007
AT&T Bell Laboratories August 1979 - July 1991
Bell Labs 1979 - 1991
Skills
Software Development, Strategic Planning, Change Management, SOA, Systems Engineering, Project Management, Enterprise Architecture, SaaS, Talent Management, Thought Leadership, Process Engineering, Strategy, Software Engineering, Management, Team Leadership, IT Management, SDLC, Program Management, Vendor Management, Requirements Analysis, PMP, Cross-functional Team..., Process Improvement, Architecture, Business Analysis, Software Project..., Solution Architecture
Education
University of Michigan 1972 — 1979
Doctorate, Physics
Grand Valley State University
Partner Technology October 2011 - June 2013
IQC 2009 - 2011
Convergys July 1991 - December 2007
AT&T Bell Laboratories August 1979 - July 1991
Bell Labs 1979 - 1991
Skills
Software Development, Strategic Planning, Change Management, SOA, Systems Engineering, Project Management, Enterprise Architecture, SaaS, Talent Management, Thought Leadership, Process Engineering, Strategy, Software Engineering, Management, Team Leadership, IT Management, SDLC, Program Management, Vendor Management, Requirements Analysis, PMP, Cross-functional Team..., Process Improvement, Architecture, Business Analysis, Software Project..., Solution Architecture
Education
University of Michigan 1972 — 1979
Doctorate, Physics
Grand Valley State University
Christin Sitzes Christin Sitzes's Convergys Experience October 2014 - Present
Job BRENTWOOD TRAVEL Travel Consultant CTC/CTA
Industry Hospitality
Experience
Convergys October 2014 - Present
Corporate Travel Designs September 2012 - April 2013
Travel Designs, Inc April 2004 - September 2009
Skills
Customer Service, Marketing, Process Improvement, Microsoft Excel, Management, Sales, New Business Development, Team Management, Business Development, Tourism, Operations Management, Strategic Planning, Account Management, Call Centers, Team Leadership, Microsoft Office, Budgets, Marketing Strategy, Negotiation, Hotels
Education
Tenholder Travel 1982 — 1982
Certified Travel Agent, Travel bookings of air, train, ship, railroad..etc
University of Missouri-Columbia 1978 — 1982
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics
Convergys October 2014 - Present
Corporate Travel Designs September 2012 - April 2013
Travel Designs, Inc April 2004 - September 2009
Skills
Customer Service, Marketing, Process Improvement, Microsoft Excel, Management, Sales, New Business Development, Team Management, Business Development, Tourism, Operations Management, Strategic Planning, Account Management, Call Centers, Team Leadership, Microsoft Office, Budgets, Marketing Strategy, Negotiation, Hotels
Education
Tenholder Travel 1982 — 1982
Certified Travel Agent, Travel bookings of air, train, ship, railroad..etc
University of Missouri-Columbia 1978 — 1982
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics
Joe Beusterien's Convergys Experience May 2004 - August 2009
Job IOS & Sales Operations Manager at Minacs Apple
Industry Automotive
Experience
Minacs Apple May 2012 - Present
Minacs November 2010 - May 2012
MINACS September 2009 - February 2012
Convergys May 2004 - August 2009
Skills
Operations Management, Call Centers, Team Management, Sales Operations, CRM, Management, Customer Satisfaction, Customer Retention, Call Center, Customer Experience, Customer Service, Program Management, Vendor Management, Customer Relations, COPC Certification, Leadership, Solution Selling, Team Leadership
Education
University of Michigan 1997 — 2001
BA, Consumer Psychology
Redford Catholic Central 1993 — 1997
Liberal Arts, Math and Spanish Focus
Minacs Apple May 2012 - Present
Minacs November 2010 - May 2012
MINACS September 2009 - February 2012
Convergys May 2004 - August 2009
Skills
Operations Management, Call Centers, Team Management, Sales Operations, CRM, Management, Customer Satisfaction, Customer Retention, Call Center, Customer Experience, Customer Service, Program Management, Vendor Management, Customer Relations, COPC Certification, Leadership, Solution Selling, Team Leadership
Education
University of Michigan 1997 — 2001
BA, Consumer Psychology
Redford Catholic Central 1993 — 1997
Liberal Arts, Math and Spanish Focus
Ibrahim Alhaji Wali Ibrahim Alhaji Wali's Convergys Experience April 2011 - August 2011
Job Entrepreneur and Investor
Industry Market Research
Experience
Express Scripts August 2011 - Present
Convergys April 2011 - August 2011
Webster University January 2010 - December 2010
Webster University January 2009 - December 2009
University of Manitoba February 2008 - December 2008
Quick Transfer Ltd. March 2006 - December 2007
Education
Webster University 2011 — 2015
Doctor of Management (Dgmt), Business Management
Webster University 2009 — 2010
MA Marketing, Marketing
University of Manitoba 2004 — 2008
BA Economics, Economics and Management
Express Scripts August 2011 - Present
Convergys April 2011 - August 2011
Webster University January 2010 - December 2010
Webster University January 2009 - December 2009
University of Manitoba February 2008 - December 2008
Quick Transfer Ltd. March 2006 - December 2007
Education
Webster University 2011 — 2015
Doctor of Management (Dgmt), Business Management
Webster University 2009 — 2010
MA Marketing, Marketing
University of Manitoba 2004 — 2008
BA Economics, Economics and Management
Jennifer Noteware Jennifer Noteware's Convergys Experience 2009 - May 2011
Job Vice President, Enterprise Technology Operations at West Corporation
Industry Information Technology and Services
Experience
West Corporation July 2015 - Present
Cox Communications May 2011 - July 2015
Convergys 2009 - May 2011
Alegent Health June 2006 - January 2009
Alegent Health September 2003 - June 2006
Alegent Health April 1999 - September 2003
Alegent Health August 1997 - April 1999
Mutual of Omaha May 1995 - August 1997
BANGOR FAMILY SERVICE CENTER 1993 - 1995
Waddell & Reed Financial Services 1991 - 1994
Skills
Vendor Management, Change Management, ITIL, Kaizen, Leadership Development, Contract Negotiation, Strategic Planning, Service Assurance, Telecommunications, Project Management, Process Improvement, Leadership, Cloud Computing, Customer Service, Program Management, Strategy, Disaster Recovery, Management, Networking, Data Center
Education
University of Michigan 1988 — 1991
BA, Economics and Finance
WICT
College of St. Mary
BA, Information Systems
West Corporation July 2015 - Present
Cox Communications May 2011 - July 2015
Convergys 2009 - May 2011
Alegent Health June 2006 - January 2009
Alegent Health September 2003 - June 2006
Alegent Health April 1999 - September 2003
Alegent Health August 1997 - April 1999
Mutual of Omaha May 1995 - August 1997
BANGOR FAMILY SERVICE CENTER 1993 - 1995
Waddell & Reed Financial Services 1991 - 1994
Skills
Vendor Management, Change Management, ITIL, Kaizen, Leadership Development, Contract Negotiation, Strategic Planning, Service Assurance, Telecommunications, Project Management, Process Improvement, Leadership, Cloud Computing, Customer Service, Program Management, Strategy, Disaster Recovery, Management, Networking, Data Center
Education
University of Michigan 1988 — 1991
BA, Economics and Finance
WICT
College of St. Mary
BA, Information Systems
Jasmin Halilkanovic Jasmin Halilkanovic's Convergys Experience June 2009 - December 2009
Job Experienced Customer Service Representative
Industry Human Resources
Experience
Hilton August 2010 - May 2013
Whelan Security January 2010 - July 2010
Convergys June 2009 - December 2009
Target September 2007 - June 2009
Kelly Services January 2007 - July 2007
Skills
Conflict Resolution, Listening skills, Excellent communication..., Fast learner, Energetic work attitude, Motivating people, Adaptability, Close Attention to..., Microsoft Office, Executing business...
Education
Webster University 2012 — 2013
Master of Arts (MA), Human Resources Management
University of Missouri-Saint Louis 2008 — 2011
Bachelor of Arts (BA), History
Hilton August 2010 - May 2013
Whelan Security January 2010 - July 2010
Convergys June 2009 - December 2009
Target September 2007 - June 2009
Kelly Services January 2007 - July 2007
Skills
Conflict Resolution, Listening skills, Excellent communication..., Fast learner, Energetic work attitude, Motivating people, Adaptability, Close Attention to..., Microsoft Office, Executing business...
Education
Webster University 2012 — 2013
Master of Arts (MA), Human Resources Management
University of Missouri-Saint Louis 2008 — 2011
Bachelor of Arts (BA), History
Terryl Waller Terryl Waller's Convergys Experience 2004 - 2007
Job Director Human Resources at Paterson GlobalFoods Inc.
Industry Human Resources
Experience
Paterson GlobalFoods Inc. June 2015 - Present
Ceridian April 2010 - May 2015
Hewlitt Packard (HP, formerly EDS) 2007 - 2009
Convergys 2004 - 2007
Pinnacle 2002 - 2003
Skills
Employee Relations, HRIS, Performance Management, Employee Engagement, Onboarding, Human Resources, Talent Management, HR Policies, Recruiting, Succession Planning, Employee Benefits, Management, Training, Change Management, Coaching, Talent Acquisition, Leadership, Personnel Management, Strategic HR, Team Building, Interviews, Deferred Compensation, Organizational..., Benefits Administration, Strategic Planning, HR Consulting, Workforce Planning
Education
University of Manitoba 1995 — 2003
Bachelor of Arts (BA), commerce/ social sceince
Miles Macdonell
Miles Macdonell
University of Manitoba
Bachelor or Arts, Human Resources
Paterson GlobalFoods Inc. June 2015 - Present
Ceridian April 2010 - May 2015
Hewlitt Packard (HP, formerly EDS) 2007 - 2009
Convergys 2004 - 2007
Pinnacle 2002 - 2003
Skills
Employee Relations, HRIS, Performance Management, Employee Engagement, Onboarding, Human Resources, Talent Management, HR Policies, Recruiting, Succession Planning, Employee Benefits, Management, Training, Change Management, Coaching, Talent Acquisition, Leadership, Personnel Management, Strategic HR, Team Building, Interviews, Deferred Compensation, Organizational..., Benefits Administration, Strategic Planning, HR Consulting, Workforce Planning
Education
University of Manitoba 1995 — 2003
Bachelor of Arts (BA), commerce/ social sceince
Miles Macdonell
Miles Macdonell
University of Manitoba
Bachelor or Arts, Human Resources
Francis Mulwa Francis Mulwa's Convergys Experience August 2010 - Present
Job transition coach at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2010 - Present
US Navy Reserve January 2010 - Present
Skills
Very Analytic, Good..., BPO, Performance Management, Coaching
Education
University of Missouri-Columbia
Convergys August 2010 - Present
US Navy Reserve January 2010 - Present
Skills
Very Analytic, Good..., BPO, Performance Management, Coaching
Education
University of Missouri-Columbia
Kristen Conner, MBA's Convergys Experience October 2012 - Present
Job Vice President of Business Development at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2012 - Present
ADP September 2006 - September 2012
eTelecare Global Solutions 2002 - September 2006
Skills
Sales Management, ADP Payroll, Sales, Customer Service, BPO, Workforce Management, Salesforce.com, Cold Calling, Team Building, Strategic Planning, Account Management, Call Center, Coaching, Sales Process, Outsourcing, Team Leadership, Leadership Development, Management, Negotiation, Sales Presentations, Performance Management, Business Process..., Call Centers, Operations Management, Business Strategy, Business Development, Recruiting, Leadership, Telecommunications, Human Resources, Marketing Strategy, CRM
Education
University of Phoenix 2006 — 2010
MBA, Business Management
University of Minnesota-Morris 2001 — 2003
Business Management
Convergys October 2012 - Present
ADP September 2006 - September 2012
eTelecare Global Solutions 2002 - September 2006
Skills
Sales Management, ADP Payroll, Sales, Customer Service, BPO, Workforce Management, Salesforce.com, Cold Calling, Team Building, Strategic Planning, Account Management, Call Center, Coaching, Sales Process, Outsourcing, Team Leadership, Leadership Development, Management, Negotiation, Sales Presentations, Performance Management, Business Process..., Call Centers, Operations Management, Business Strategy, Business Development, Recruiting, Leadership, Telecommunications, Human Resources, Marketing Strategy, CRM
Education
University of Phoenix 2006 — 2010
MBA, Business Management
University of Minnesota-Morris 2001 — 2003
Business Management
Vicheta Pemmaraju Vicheta Pemmaraju's Convergys Experience May 2014 - Present
Job Senior Executive, Sales, Service Operations and Client Services
Industry Outsourcing/Offshoring
Experience
Convergys May 2014 - Present
Convergys July 2012 - May 2014
Convergys January 2008 - July 2012
Convergys January 2004 - July 2008
Information Resources October 2001 - December 2003
Sprint 1996 - 2001
Kansas City Life Insurance July 1995 - December 1996
Skills
CRM, Strategy, Cross-functional Team..., Business Process..., Management, Analytics, Business Intelligence, Product Management, Business Development, Outsourcing, Leadership, Vendor Management, Process Improvement, Business Process, Call Centers, P&L Management, Management Consulting, Customer Experience, Telecommunications, Solution Selling, Business Strategy, SaaS, Solution Architecture, Outsourcing Management, Transformational..., Information Technology, IP Networking, Sales, Sales Operations
Education
University of Missouri-Kansas City 1992 — 1995
Master of Business Administration (MBA), Finance, General
Convergys May 2014 - Present
Convergys July 2012 - May 2014
Convergys January 2008 - July 2012
Convergys January 2004 - July 2008
Information Resources October 2001 - December 2003
Sprint 1996 - 2001
Kansas City Life Insurance July 1995 - December 1996
Skills
CRM, Strategy, Cross-functional Team..., Business Process..., Management, Analytics, Business Intelligence, Product Management, Business Development, Outsourcing, Leadership, Vendor Management, Process Improvement, Business Process, Call Centers, P&L Management, Management Consulting, Customer Experience, Telecommunications, Solution Selling, Business Strategy, SaaS, Solution Architecture, Outsourcing Management, Transformational..., Information Technology, IP Networking, Sales, Sales Operations
Education
University of Missouri-Kansas City 1992 — 1995
Master of Business Administration (MBA), Finance, General
Colby Adams's Convergys Experience January 2011 - Present
Job Team Lead at Convergys
Industry Airlines/Aviation
Experience
Trans States Holdings February 2015 - Present
Convergys January 2011 - Present
Convergys January 2011 - June 2014
Skills
Management, Mandarin, Proofreading, Project Management, Portraits, 3D Studio Max, 3D Modeling, Video Editing, Microsoft Excel, Microsoft Office, Microsoft Word, Singing, Tattoo, Video Games, Piano, Guitar, Computers, Public Speaking, Customer Service, Team Building, Social Media, Sales, Team Leadership, Leadership, Event Planning, Public Relations, Marketing, Strategic Planning, Social Networking
Education
University of Missouri-Saint Louis 2010 — 2016
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
University of Missouri-Saint Louis 2012 — 2014
International Business, Mandarin Chinese
Trans States Holdings February 2015 - Present
Convergys January 2011 - Present
Convergys January 2011 - June 2014
Skills
Management, Mandarin, Proofreading, Project Management, Portraits, 3D Studio Max, 3D Modeling, Video Editing, Microsoft Excel, Microsoft Office, Microsoft Word, Singing, Tattoo, Video Games, Piano, Guitar, Computers, Public Speaking, Customer Service, Team Building, Social Media, Sales, Team Leadership, Leadership, Event Planning, Public Relations, Marketing, Strategic Planning, Social Networking
Education
University of Missouri-Saint Louis 2010 — 2016
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
University of Missouri-Saint Louis 2012 — 2014
International Business, Mandarin Chinese
Ciro Cardenas Ciro Cardenas's Convergys Experience May 2011 - May 2012
Job Navy Recruiter at US Navy
Industry Military
Experience
US Navy May 2013 - Present
Convergys May 2011 - May 2012
Schlitterbahn Waterparks January 2011 - April 2011
Skills
Strategic Planning, Marketing, Political Science, Travel, Information Technology, Project Management, Program Management, Military Logistics
Education
University of Maryland University College 2012 — 2015
Associate's degree, General Studies, 3.1
Simon Rivera High School 2001 — 2005
High School Diploma, International Business
US Navy May 2013 - Present
Convergys May 2011 - May 2012
Schlitterbahn Waterparks January 2011 - April 2011
Skills
Strategic Planning, Marketing, Political Science, Travel, Information Technology, Project Management, Program Management, Military Logistics
Education
University of Maryland University College 2012 — 2015
Associate's degree, General Studies, 3.1
Simon Rivera High School 2001 — 2005
High School Diploma, International Business
ashley emory ashley emory's Convergys Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2012
Gen X Clothing April 2006 - November 2011
Education
University of Missouri-Kansas City 2009 — 2013
Bachelor's of Business Administration, Enterprise Management
Hogan Preparatory Academy 2003 — 2007
Convergys 2011 - 2012
Gen X Clothing April 2006 - November 2011
Education
University of Missouri-Kansas City 2009 — 2013
Bachelor's of Business Administration, Enterprise Management
Hogan Preparatory Academy 2003 — 2007
Tracy Haefner Tracy Haefner's Convergys Experience June 2009 - October 2011
Job Logistics Coordinator
Industry Logistics and Supply Chain
Experience
WestRock Company October 2014 - Present
AAA September 2013 - March 2014
MOHELA April 2013 - July 2013
Midwest Training Center October 2011 - December 2012
Convergys June 2009 - October 2011
Skills
Customer Service, Sales, Positive Can-do Attitude, Building Relationships, Team-oriented, Communication, Multi Tasking, Leadership Skills, Innovator, Energetic, Leadership, Sales Management, Customer Satisfaction, Recruiting, Microsoft Office, Microsoft Word, CRM
Education
University of Missouri-Columbia 1996 — 2000
Bachelor of Science-Business Administration, Marketing
Parkway Central High School 1992 — 1996
High School Diploma, general
WestRock Company October 2014 - Present
AAA September 2013 - March 2014
MOHELA April 2013 - July 2013
Midwest Training Center October 2011 - December 2012
Convergys June 2009 - October 2011
Skills
Customer Service, Sales, Positive Can-do Attitude, Building Relationships, Team-oriented, Communication, Multi Tasking, Leadership Skills, Innovator, Energetic, Leadership, Sales Management, Customer Satisfaction, Recruiting, Microsoft Office, Microsoft Word, CRM
Education
University of Missouri-Columbia 1996 — 2000
Bachelor of Science-Business Administration, Marketing
Parkway Central High School 1992 — 1996
High School Diploma, general
David Dougherty David Dougherty's Convergys Experience April 2007 - March 2010
Job Chairman, CEO and Founder at Education at Work
Industry Outsourcing/Offshoring
Experience
Education at Work January 2012 - Present
Cincinnati USA Partnership March 2011 - March 2012
Convergys April 2007 - March 2010
Lenscrafters April 1986 - March 1990
Procter & Gamble 1978 - 1986
Skills
Operations Management, Leadership Development, Strategy, Customer Service, BPO, Business Development, Process Improvement, CRM, Nonprofits, Coaching, Outsourcing, Enterprise Software, Call Centers, Management Consulting, Change Management, Vendor Management, Start-ups, Program Management, Go-to-market Strategy, Strategic Planning, Mergers, Marketing Strategy, Leadership, Cross-functional Team..., Organizational..., Consulting, Business Strategy, Sales, Venture Capital, Team Building, Product Management, Entrepreneurship, Call Center, Call Center Development, Offshoring, New Business Development, Non-profits, Management, Executive Management, Mergers & Acquisitions, Contact Centers, Customer Experience, SaaS, Marketing, Contract Negotiation, Shared Services, Social Media, Team Leadership, Competitive Analysis, Public Speaking
Education
University of Michigan - Stephen M. Ross School of Business 1977 — 1978
BBA, Finance
Education at Work January 2012 - Present
Cincinnati USA Partnership March 2011 - March 2012
Convergys April 2007 - March 2010
Lenscrafters April 1986 - March 1990
Procter & Gamble 1978 - 1986
Skills
Operations Management, Leadership Development, Strategy, Customer Service, BPO, Business Development, Process Improvement, CRM, Nonprofits, Coaching, Outsourcing, Enterprise Software, Call Centers, Management Consulting, Change Management, Vendor Management, Start-ups, Program Management, Go-to-market Strategy, Strategic Planning, Mergers, Marketing Strategy, Leadership, Cross-functional Team..., Organizational..., Consulting, Business Strategy, Sales, Venture Capital, Team Building, Product Management, Entrepreneurship, Call Center, Call Center Development, Offshoring, New Business Development, Non-profits, Management, Executive Management, Mergers & Acquisitions, Contact Centers, Customer Experience, SaaS, Marketing, Contract Negotiation, Shared Services, Social Media, Team Leadership, Competitive Analysis, Public Speaking
Education
University of Michigan - Stephen M. Ross School of Business 1977 — 1978
BBA, Finance
Devonie Ellis Devonie Ellis's Convergys Experience July 2010 - March 2012
Job
Industry Consumer Services
Experience
AT&T June 2011 - Present
Convergys July 2010 - March 2012
Education
University of Missouri-Saint Louis 2010 — 2013
AT&T June 2011 - Present
Convergys July 2010 - March 2012
Education
University of Missouri-Saint Louis 2010 — 2013
Nancy Tackie Anderson's Convergys Experience September 2000 - October 2008
Job Senior Business Analyst at Manitoba Public Insurance
Industry Insurance
Experience
Manitoba Public Insurance April 2014 - Present
Manitoba Public Insurance December 2011 - April 2014
Assiniboine Credit Union November 2010 - December 2011
IBM Canada Ltd. November 2008 - November 2010
Convergys September 2000 - October 2008
Skills
Change Management, Software Documentation, Process Improvement, Analysis, Business Analysis, Management, Teamwork, Project Planning, Business Process, Business Process..., Data Analysis, Project Management, Call Centers, Leadership, Coaching, Team Building, Requirements Analysis, Requirements Gathering, SDLC, Business Requirements, Team Leadership, SharePoint, Visio, Insurance, Business Strategy, Program Management, Outsourcing, Microsoft Office, Microsoft Excel, Risk Management, Windows, Customer Service, Vendor Management, Strategic Planning, Team Management, Access, MS Project, Performance Management, Quality Assurance, Testing, Cross-functional Team..., SQL, Process Engineering, Budgets, Business Planning, Training, Operations Management, Management Consulting, Customer Satisfaction, Service Delivery
Education
York University - Schulich School of Business 2005 — 2006
Master's Certificate in Business Analysis, Business Analysis
University of Manitoba 1998 — 2005
Bachelor of Art in Economics, Economics
Manitoba Public Insurance April 2014 - Present
Manitoba Public Insurance December 2011 - April 2014
Assiniboine Credit Union November 2010 - December 2011
IBM Canada Ltd. November 2008 - November 2010
Convergys September 2000 - October 2008
Skills
Change Management, Software Documentation, Process Improvement, Analysis, Business Analysis, Management, Teamwork, Project Planning, Business Process, Business Process..., Data Analysis, Project Management, Call Centers, Leadership, Coaching, Team Building, Requirements Analysis, Requirements Gathering, SDLC, Business Requirements, Team Leadership, SharePoint, Visio, Insurance, Business Strategy, Program Management, Outsourcing, Microsoft Office, Microsoft Excel, Risk Management, Windows, Customer Service, Vendor Management, Strategic Planning, Team Management, Access, MS Project, Performance Management, Quality Assurance, Testing, Cross-functional Team..., SQL, Process Engineering, Budgets, Business Planning, Training, Operations Management, Management Consulting, Customer Satisfaction, Service Delivery
Education
York University - Schulich School of Business 2005 — 2006
Master's Certificate in Business Analysis, Business Analysis
University of Manitoba 1998 — 2005
Bachelor of Art in Economics, Economics
Dave Billington Dave Billington's Convergys Experience 1997 - 2009
Job Site Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel March 2012 - Present
Bay Hill Property Association 2010 - 2014
Bay Hill Property Association 2010 - 2014
Faneuil Inc. November 2009 - March 2012
Convergys 1997 - 2009
VIA Rail Canada April 1979 - January 1996
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Quality Assurance, Call Centers, Business Process..., Team Management, Employee Relations, Service Delivery, Training, Leadership, Change Management, Operations Management, Process Improvement, CRM, Customer Retention, Performance Management, Employee Engagement, Coaching, Management, Team Building, Call Center Development, Telecommunications, Inbound Marketing, IEX, Team Leadership
Education
University of Maryland College Park 2009 — 2009
Bachelor's Degree in Management - US Equivalency
Sitel March 2012 - Present
Bay Hill Property Association 2010 - 2014
Bay Hill Property Association 2010 - 2014
Faneuil Inc. November 2009 - March 2012
Convergys 1997 - 2009
VIA Rail Canada April 1979 - January 1996
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Quality Assurance, Call Centers, Business Process..., Team Management, Employee Relations, Service Delivery, Training, Leadership, Change Management, Operations Management, Process Improvement, CRM, Customer Retention, Performance Management, Employee Engagement, Coaching, Management, Team Building, Call Center Development, Telecommunications, Inbound Marketing, IEX, Team Leadership
Education
University of Maryland College Park 2009 — 2009
Bachelor's Degree in Management - US Equivalency
Kennisha Robinson Kennisha Robinson's Convergys Experience July 2011 - August 2011
Job Secretary at Gravois Park Neighborhood Association
Industry Nonprofit Organization Management
Experience
Gravois Park Neighborhood Association August 2014 - Present
Humanitri June 2012 - Present
Memorial Missionary Baptist Church September 2014 - Present
TRC Staffing Services August 2012 - February 2013
The Home Depot May 2012 - August 2012
Convergys July 2011 - August 2011
Convergys 2011 - 2011
Sperion Staffing May 2010 - August 2010
WALGREENS PHARMACY December 2005 - January 2009
St. Louis Community College August 2008 - December 2008
Skills
Social Media Marketing, HootSuite Certified, Fundraising, Publicity, Data Entry, Diversity Training, Grant Writing, Microsoft Office, Meeting Planning, Minute Taking, Microsoft Excel, Microsoft Word, Social Sciences, Social Research, Social Explore, 10 Key, Coordinating Events, Office Administration, Organizational Structure, Robert's Rules of Order, Budget, Microsoft Publisher
Education
University of Missouri-Saint Louis 2011 — 2012
B.A., Sociology
University of Missouri-Kansas City 2006 — 2011
Gravois Park Neighborhood Association August 2014 - Present
Humanitri June 2012 - Present
Memorial Missionary Baptist Church September 2014 - Present
TRC Staffing Services August 2012 - February 2013
The Home Depot May 2012 - August 2012
Convergys July 2011 - August 2011
Convergys 2011 - 2011
Sperion Staffing May 2010 - August 2010
WALGREENS PHARMACY December 2005 - January 2009
St. Louis Community College August 2008 - December 2008
Skills
Social Media Marketing, HootSuite Certified, Fundraising, Publicity, Data Entry, Diversity Training, Grant Writing, Microsoft Office, Meeting Planning, Minute Taking, Microsoft Excel, Microsoft Word, Social Sciences, Social Research, Social Explore, 10 Key, Coordinating Events, Office Administration, Organizational Structure, Robert's Rules of Order, Budget, Microsoft Publisher
Education
University of Missouri-Saint Louis 2011 — 2012
B.A., Sociology
University of Missouri-Kansas City 2006 — 2011
Chris Azeez Chris Azeez's Convergys Experience July 2010 - Present
Job Performance Analyst at Convergys
Industry Financial Services
Experience
Convergys July 2010 - Present
Fidelity Investments May 1991 - March 2010
Education
Xavier University - Williams College of Business 1994 — 2000
MBA, Finance
University of Michigan 1986 — 1990
BA, Economics
Convergys July 2010 - Present
Fidelity Investments May 1991 - March 2010
Education
Xavier University - Williams College of Business 1994 — 2000
MBA, Finance
University of Michigan 1986 — 1990
BA, Economics
Kshitij Gupta Kshitij Gupta's Convergys Experience May 2014 - August 2014
Job Graduate Student || Seeking full time analyst position
Industry Information Technology and Services
Experience
Marriott International June 2015 - August 2015
University of Maryland January 2015 - April 2015
Convergys May 2014 - August 2014
Robert Bosch Engineering and Business Solutions Ltd. September 2011 - September 2013
Delphi January 2011 - May 2011
ELICO Limited May 2009 - July 2009
Skills
SQL, C++, Java, C, Microsoft Office, Matlab, HTML, Microsoft Excel, Management, CANoe, Data Analysis, MySQL, Embedded C, Business Intelligence, Business Analysis, SDLC, Analysis, Automotive Engineering, Vector CANalyzer, Automotive, Vehicle Dynamics, CAN Protocol, SPSS, Software Development, PowerPoint, Programming, Requirements Analysis, Microsoft Access, Strategic Planning, Systems Analysis, Project Management, Access
Education
University of Maryland College Park 2014 — 2016
Master's degree, Information Systems Management, 3.77
Vellore Institute of Technology 2007 — 2011
B-Tech, Electrical, Electronics and Communications Engineering, 88.9
St. Xavier School - Jaipur 2006 — 2007
High School, Science, 92%
Marriott International June 2015 - August 2015
University of Maryland January 2015 - April 2015
Convergys May 2014 - August 2014
Robert Bosch Engineering and Business Solutions Ltd. September 2011 - September 2013
Delphi January 2011 - May 2011
ELICO Limited May 2009 - July 2009
Skills
SQL, C++, Java, C, Microsoft Office, Matlab, HTML, Microsoft Excel, Management, CANoe, Data Analysis, MySQL, Embedded C, Business Intelligence, Business Analysis, SDLC, Analysis, Automotive Engineering, Vector CANalyzer, Automotive, Vehicle Dynamics, CAN Protocol, SPSS, Software Development, PowerPoint, Programming, Requirements Analysis, Microsoft Access, Strategic Planning, Systems Analysis, Project Management, Access
Education
University of Maryland College Park 2014 — 2016
Master's degree, Information Systems Management, 3.77
Vellore Institute of Technology 2007 — 2011
B-Tech, Electrical, Electronics and Communications Engineering, 88.9
St. Xavier School - Jaipur 2006 — 2007
High School, Science, 92%
Cliff Koker's Convergys Experience January 2013 - April 2013
Job Senior Business Analyst at Ancestry.com
Industry Consumer Services
Experience
Ancestry.com May 2015 - Present
Ancestry.com April 2013 - May 2015
Convergys January 2013 - April 2013
Convergys January 2012 - December 2012
Convergys June 2011 - December 2011
Stevens-Henager College January 2010 - August 2010
The Grand Del Mar August 2008 - March 2009
The Church of Jesus Christ of Latter-day Saints March 2006 - March 2008
Skills
Training, Coaching, Customer Service, Teaching, Marketing, Microsoft Office, Analysis, Data Analysis, Sales Operations, Sales, Management, Public Speaking
Education
University of Missouri-Kansas City 2002 — 2005
Business Administration, Emphasis in Finance
Ancestry.com May 2015 - Present
Ancestry.com April 2013 - May 2015
Convergys January 2013 - April 2013
Convergys January 2012 - December 2012
Convergys June 2011 - December 2011
Stevens-Henager College January 2010 - August 2010
The Grand Del Mar August 2008 - March 2009
The Church of Jesus Christ of Latter-day Saints March 2006 - March 2008
Skills
Training, Coaching, Customer Service, Teaching, Marketing, Microsoft Office, Analysis, Data Analysis, Sales Operations, Sales, Management, Public Speaking
Education
University of Missouri-Kansas City 2002 — 2005
Business Administration, Emphasis in Finance
Valerie Holt Valerie Holt's Convergys Experience July 2010 - December 2012
Job Junior Analyst at United States Investigative Services
Industry Financial Services
Experience
Hyvee July 2011 - Present
Convergys July 2010 - December 2012
Convergys July 2010 - December 2012
AMC Theatres September 2007 - December 2008
Skills
Customer Satisfaction, Risk Management, Banking, Data Entry, Outlook, Financial Services, Credit, Team Management, Analysis, Access, Finance, PeopleSoft, Training, Process Improvement, Performance Management, Call Center, Customer Service
Education
University of Missouri-Kansas City 2007 — 2009
M.S., Criminal Justice and Criminology
Hyvee July 2011 - Present
Convergys July 2010 - December 2012
Convergys July 2010 - December 2012
AMC Theatres September 2007 - December 2008
Skills
Customer Satisfaction, Risk Management, Banking, Data Entry, Outlook, Financial Services, Credit, Team Management, Analysis, Access, Finance, PeopleSoft, Training, Process Improvement, Performance Management, Call Center, Customer Service
Education
University of Missouri-Kansas City 2007 — 2009
M.S., Criminal Justice and Criminology
James Yanta James Yanta's Convergys Experience August 2014 - Present
Job Manager of Facilities at Convergys
Industry Information Technology and Services
Experience
Convergys August 2014 - Present
1099 Sales Services October 2012 - January 2015
Materials Processing Corporation (MPC) July 2013 - December 2013
MindShift Technologies inc./ Best Buy Co. November 2011 - September 2012
The Partner Source September 2010 - November 2011
RJS Software Systems August 2008 - September 2010
Wire The Market July 2005 - August 2008
Volkart May & Associates, Inc. 2003 - 2005
EASTMAN KODAK/Qualex Inc. 2001 - 2003
BACHMAN’S 1999 - 2001
Skills
Lead Generation, Solution Selling, Selling, Sales Process, Sales Management, B2B, New Business Development, Consultative Selling, Account Management, Social Media, Customer Relations, Cloud Computing, Direct Sales, Online Marketing, Online Advertising, Managed Services, Salesforce.com, Cold Calling, Sales Presentations, Email Marketing, Lead Management, Entrepreneur, Sales Support, Software Sales, B2B Marketing, Key Account Management, Contract Negotiations, E-Waste, Project Management, Operations Management, Operating Budgets, Maintenance Management, Facilities Management, Facilities Operations
Education
University of Saint Thomas - Opus School of Business
Mini Master of Business Administration (MMBA)
University of Saint Thomas - Opus School of Business
Mini Master of Project Management (MMPM)
University of Minnesota - Carlson School of Management 1989 — 1993
Bachelor of Science (B. S.), Marketing and Business Management
Burnsville Senior High School 1981 — 1984
Convergys August 2014 - Present
1099 Sales Services October 2012 - January 2015
Materials Processing Corporation (MPC) July 2013 - December 2013
MindShift Technologies inc./ Best Buy Co. November 2011 - September 2012
The Partner Source September 2010 - November 2011
RJS Software Systems August 2008 - September 2010
Wire The Market July 2005 - August 2008
Volkart May & Associates, Inc. 2003 - 2005
EASTMAN KODAK/Qualex Inc. 2001 - 2003
BACHMAN’S 1999 - 2001
Skills
Lead Generation, Solution Selling, Selling, Sales Process, Sales Management, B2B, New Business Development, Consultative Selling, Account Management, Social Media, Customer Relations, Cloud Computing, Direct Sales, Online Marketing, Online Advertising, Managed Services, Salesforce.com, Cold Calling, Sales Presentations, Email Marketing, Lead Management, Entrepreneur, Sales Support, Software Sales, B2B Marketing, Key Account Management, Contract Negotiations, E-Waste, Project Management, Operations Management, Operating Budgets, Maintenance Management, Facilities Management, Facilities Operations
Education
University of Saint Thomas - Opus School of Business
Mini Master of Business Administration (MMBA)
University of Saint Thomas - Opus School of Business
Mini Master of Project Management (MMPM)
University of Minnesota - Carlson School of Management 1989 — 1993
Bachelor of Science (B. S.), Marketing and Business Management
Burnsville Senior High School 1981 — 1984
Manny Pacheco Manny Pacheco's Convergys Experience March 2002 - March 2009
Job SAP Technical Consultant at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso July 2013 - Present
HCL AXON February 2010 - June 2013
Coldwater Creek December 2009 - February 2010
Convergys March 2002 - March 2009
Lucent Technologies January 2000 - March 2002
John Deere November 1997 - December 1999
Education
University of Massachusetts Dartmouth 1989 — 1993
BS, Electrical Engineering
NorthgateArinso July 2013 - Present
HCL AXON February 2010 - June 2013
Coldwater Creek December 2009 - February 2010
Convergys March 2002 - March 2009
Lucent Technologies January 2000 - March 2002
John Deere November 1997 - December 1999
Education
University of Massachusetts Dartmouth 1989 — 1993
BS, Electrical Engineering
Betsy Young Betsy Young's Convergys Experience 2000 - 2004
Job Senior Territory Account Manager at Lexmark
Industry Information Technology and Services
Experience
Lexmark July 2011 - Present
Lexmark International October 2007 - Present
Unisys Corporation June 2004 - October 2007
Convergys 2000 - 2004
HP 1998 - 2000
Entex/Compucom 1995 - 1998
Skills
Direct Sales, Business Development, CRM, SaaS, Solution Selling, Cloud Computing, Account Management, New Business Development, Sales Operations, Professional Services, Relationship Management, Customer Service, Customer Satisfaction, Strategic Planning, Strategy, Outsourcing, Sales Management, Customer Oriented, Key Account Management, Lead Generation, Selling, Sales, Long-term Customer..., Enterprise Software, Sales Process, Managed Services, Salesforce.com, Demand Generation, Customer Retention
Education
University of Missouri-Kansas City 1985 — 1989
BA, Political Science and French
Hazelwood West 1981 — 1985
Lexmark July 2011 - Present
Lexmark International October 2007 - Present
Unisys Corporation June 2004 - October 2007
Convergys 2000 - 2004
HP 1998 - 2000
Entex/Compucom 1995 - 1998
Skills
Direct Sales, Business Development, CRM, SaaS, Solution Selling, Cloud Computing, Account Management, New Business Development, Sales Operations, Professional Services, Relationship Management, Customer Service, Customer Satisfaction, Strategic Planning, Strategy, Outsourcing, Sales Management, Customer Oriented, Key Account Management, Lead Generation, Selling, Sales, Long-term Customer..., Enterprise Software, Sales Process, Managed Services, Salesforce.com, Demand Generation, Customer Retention
Education
University of Missouri-Kansas City 1985 — 1989
BA, Political Science and French
Hazelwood West 1981 — 1985
Robert Linton Robert Linton's Convergys Experience 1998 - 1999
Job Technology Partner for Automated Testing
Industry Computer Software
Experience
CorTechs Inc. September 1997 - Present
Agree LLC 1990 - 2014
Hewlett-Packard October 2006 - December 2013
Computer Associates, Inc January 2002 - September 2011
AGREE Inc. May 2007 - July 2009
Mercury Interactive 1997 - 2004
Convergys 1998 - 1999
Texas Instruments 1990 - 1995
Skills
Enterprise Software, Agile Methodologies, Software Quality..., Test Automation, Cloud Computing, Integration, Testing, ITIL, Requirements Analysis, Quality Assurance, Software Project..., HP, Solution Architecture, Management, Quality Center, Enterprise Architecture, IT Service Management, SaaS, Software Development, SDLC
Education
University of Phoenix 2005 — 2006
Bachelor of Applied Science (BASc), Computer Science
University of Maryland College Park 1978 — 1988
BS Computer Science, Computer Science - Information Technology
CorTechs Inc. September 1997 - Present
Agree LLC 1990 - 2014
Hewlett-Packard October 2006 - December 2013
Computer Associates, Inc January 2002 - September 2011
AGREE Inc. May 2007 - July 2009
Mercury Interactive 1997 - 2004
Convergys 1998 - 1999
Texas Instruments 1990 - 1995
Skills
Enterprise Software, Agile Methodologies, Software Quality..., Test Automation, Cloud Computing, Integration, Testing, ITIL, Requirements Analysis, Quality Assurance, Software Project..., HP, Solution Architecture, Management, Quality Center, Enterprise Architecture, IT Service Management, SaaS, Software Development, SDLC
Education
University of Phoenix 2005 — 2006
Bachelor of Applied Science (BASc), Computer Science
University of Maryland College Park 1978 — 1988
BS Computer Science, Computer Science - Information Technology
Bill Hollway Bill Hollway's Convergys Experience August 2015 - Present
Job Sr. Analyst, Finance at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2015 - Present
Convergys October 2014 - Present
Dominium December 2011 - October 2014
GreenBridge Finance May 2011 - November 2011
City of Edina May 2006 - August 2010
Skills
Event Planning, Microsoft Excel, Management, Project Management, Access, Outlook, Microsoft Office, Real Estate, Real Estate Transactions, Real Estate Financing, Section 42, Budgets, Customer Service, Financial Analysis, PowerPoint, Leadership, Social Media, Microsoft Word, Sales
Education
University of Minnesota Duluth 2006 — 2010
Finance, Psychology
Convergys August 2015 - Present
Convergys October 2014 - Present
Dominium December 2011 - October 2014
GreenBridge Finance May 2011 - November 2011
City of Edina May 2006 - August 2010
Skills
Event Planning, Microsoft Excel, Management, Project Management, Access, Outlook, Microsoft Office, Real Estate, Real Estate Transactions, Real Estate Financing, Section 42, Budgets, Customer Service, Financial Analysis, PowerPoint, Leadership, Social Media, Microsoft Word, Sales
Education
University of Minnesota Duluth 2006 — 2010
Finance, Psychology
Renée Kuwahara's Convergys Experience 2002 - 2005
Job CLevel Executive/Global Business Leader, building worldclass customer care, BPO and services organizations
Industry Executive Office
Experience
Safety Services Company March 2015 - Present
UnitedHealth Group- Optum January 2014 - January 2015
The Hartford June 2009 - January 2014
24/7 Customer Inc February 2006 - November 2008
Customer Experience Consulting, LLC 2005 - 2005
Convergys 2002 - 2005
Convergys 2000 - 2002
Convergys 1995 - 2000
Fidelity Investments 1989 - 1995
Electronic Data Systems 1983 - 1989
Skills
Business Strategy, Business Development, Profit Maximization, Business Process..., Outsourcing, Offshoring, Global Client Management, Team Building, Executive Management, Strategic Leadership, Business Transformation, Customer Experience, Customer Acquisition, Customer Satisfaction, Market Research, Business Intelligence, Acquisition Integration, Business Capture, Pricing Strategy, Contact Center..., Technology Leadership, Operations Management, Continuous Improvement, Global Management, Change Management, Performance Management, CRM, Cross-functional Team..., Strategy, Leadership, Management, Product Management, Mergers & Acquisitions, Six Sigma, Professional Services, Business Process, Global & Offshore..., Contact/Call Center..., Customer Experience..., BPO Contract Negotiation, Operations & Process..., Client Relationship..., Financial Management -..., Data Analytics, Business Startup,..., Customer Satisfaction &..., Talent Acquisition &..., Strategic Partnerships, Process Improvement, P&L Management
Education
University of Michigan - Stephen M. Ross School of Business
BBA
Safety Services Company March 2015 - Present
UnitedHealth Group- Optum January 2014 - January 2015
The Hartford June 2009 - January 2014
24/7 Customer Inc February 2006 - November 2008
Customer Experience Consulting, LLC 2005 - 2005
Convergys 2002 - 2005
Convergys 2000 - 2002
Convergys 1995 - 2000
Fidelity Investments 1989 - 1995
Electronic Data Systems 1983 - 1989
Skills
Business Strategy, Business Development, Profit Maximization, Business Process..., Outsourcing, Offshoring, Global Client Management, Team Building, Executive Management, Strategic Leadership, Business Transformation, Customer Experience, Customer Acquisition, Customer Satisfaction, Market Research, Business Intelligence, Acquisition Integration, Business Capture, Pricing Strategy, Contact Center..., Technology Leadership, Operations Management, Continuous Improvement, Global Management, Change Management, Performance Management, CRM, Cross-functional Team..., Strategy, Leadership, Management, Product Management, Mergers & Acquisitions, Six Sigma, Professional Services, Business Process, Global & Offshore..., Contact/Call Center..., Customer Experience..., BPO Contract Negotiation, Operations & Process..., Client Relationship..., Financial Management -..., Data Analytics, Business Startup,..., Customer Satisfaction &..., Talent Acquisition &..., Strategic Partnerships, Process Improvement, P&L Management
Education
University of Michigan - Stephen M. Ross School of Business
BBA
Kevin Renard Kevin Renard's Convergys Experience April 2013 - Present
Job Customer Service Representative at Convergys
Industry Market Research
Experience
Convergys April 2013 - Present
Qdoba Restaurant Corporation October 2012 - June 2013
Push Global Proximity Marketing June 2012 - October 2012
Franklin Inc August 2011 - May 2012
Renard Paper Company May 2010 - August 2011
Skills
Customer Service, Advertising, Market Research, Social Media, Business Development, PowerPoint, Microsoft Office, Microsoft Excel, SPSS, Research, Microsoft Word, Marketing Research, Data Analysis, Qualitative Research, Photoshop, Quantitative Research, Statistics, HTML, Teamwork, Java, Sales, Analytics, Android, Apple, Windows Phone, Mobile Devices, Phone Etiquette, Communication Skills, Customer Satisfaction, Always Willing to Learn
Education
University of Missouri-Columbia 2007 — 2011
Bachelor of Science, Business Administration; Marketing
Christian Brothers College High school 2007 — 2007
Convergys April 2013 - Present
Qdoba Restaurant Corporation October 2012 - June 2013
Push Global Proximity Marketing June 2012 - October 2012
Franklin Inc August 2011 - May 2012
Renard Paper Company May 2010 - August 2011
Skills
Customer Service, Advertising, Market Research, Social Media, Business Development, PowerPoint, Microsoft Office, Microsoft Excel, SPSS, Research, Microsoft Word, Marketing Research, Data Analysis, Qualitative Research, Photoshop, Quantitative Research, Statistics, HTML, Teamwork, Java, Sales, Analytics, Android, Apple, Windows Phone, Mobile Devices, Phone Etiquette, Communication Skills, Customer Satisfaction, Always Willing to Learn
Education
University of Missouri-Columbia 2007 — 2011
Bachelor of Science, Business Administration; Marketing
Christian Brothers College High school 2007 — 2007
Katie Walley-Wiegert Katie Walley-Wiegert's Convergys Experience February 2011 - July 2011
Job Editor and Social Media Specialist
Industry Writing and Editing
Experience
VCU School of Engineering July 2015 - Present
Self Employed February 2010 - June 2015
Unboxed Technology May 2014 - February 2015
gyro October 2013 - April 2014
eLynx August 2011 - October 2013
Convergys February 2011 - July 2011
CH Mack, Inc. February 2010 - March 2011
Columbia Missourian December 2008 - February 2010
Dow Jones Newspaper Fund- Missouri Urban Journalism Workshop July 2009 - July 2009
Columbia Missourian August 2008 - July 2009
Skills
InDesign, Photoshop, Audacity, InCopy, Illustrator, Final Cut Pro, Microsoft Word, Microsoft Excel, Copy Editing, Ap Style, Editing, Journalism, Social Media, Proofreading, News Writing, Storytelling, Press Releases, Feature Articles, Editorial, Web Content, Facebook, Content Management, Online Journalism, Social Media Marketing, Newsletters, Creative Writing, Adobe Creative Suite, Fact-checking, Technical Writing, Social Networking, Dreamweaver, Multimedia, Marketing Communications, Blogging, Publications, Magazines, Web Design, AP Style, Newspapers, Publishing, Copywriting, Marketing
Education
University of Missouri-Columbia 2005 — 2009
Bachelors of Journalism, Journalism
VCU School of Engineering July 2015 - Present
Self Employed February 2010 - June 2015
Unboxed Technology May 2014 - February 2015
gyro October 2013 - April 2014
eLynx August 2011 - October 2013
Convergys February 2011 - July 2011
CH Mack, Inc. February 2010 - March 2011
Columbia Missourian December 2008 - February 2010
Dow Jones Newspaper Fund- Missouri Urban Journalism Workshop July 2009 - July 2009
Columbia Missourian August 2008 - July 2009
Skills
InDesign, Photoshop, Audacity, InCopy, Illustrator, Final Cut Pro, Microsoft Word, Microsoft Excel, Copy Editing, Ap Style, Editing, Journalism, Social Media, Proofreading, News Writing, Storytelling, Press Releases, Feature Articles, Editorial, Web Content, Facebook, Content Management, Online Journalism, Social Media Marketing, Newsletters, Creative Writing, Adobe Creative Suite, Fact-checking, Technical Writing, Social Networking, Dreamweaver, Multimedia, Marketing Communications, Blogging, Publications, Magazines, Web Design, AP Style, Newspapers, Publishing, Copywriting, Marketing
Education
University of Missouri-Columbia 2005 — 2009
Bachelors of Journalism, Journalism
Bert Spicer Bert Spicer's Convergys Experience October 2006 - March 2009
Job Project Manager/Sr Consultant at Trinuc LLC
Industry Information Technology and Services
Experience
NTT DATA August 2013 - May 2015
Medix Staffing Solutions August 2012 - July 2013
Randstad October 2011 - January 2012
Corizon (formerly Correctional Medical Services) March 2011 - August 2011
Veredus Corporation September 2010 - January 2011
Convergys October 2006 - March 2009
Kronos February 2003 - August 2006
EpicEdge, Inc. November 2001 - January 2003
Answerthink Consulting September 2000 - October 2001
BrightStar May 1999 - September 2000
Skills
HRIS, Project Management, Management Consulting, SAP HR, Accounts Payable, Accounts Receivable, Time & Attendance, ESS, PeopleSoft, Business Analysis, ERP, Vendor Management, Process Improvement, Business Intelligence, SDLC, Visio, Software Documentation, CRM, Consulting, SAP, Business Process, Change Management, Training
Education
University of Missouri-Columbia 1972 — 1975
BSBA, Logistics & Marketing (double major)
Moberly Community College 1967 — 1969
AA, Computer Programming
NTT DATA August 2013 - May 2015
Medix Staffing Solutions August 2012 - July 2013
Randstad October 2011 - January 2012
Corizon (formerly Correctional Medical Services) March 2011 - August 2011
Veredus Corporation September 2010 - January 2011
Convergys October 2006 - March 2009
Kronos February 2003 - August 2006
EpicEdge, Inc. November 2001 - January 2003
Answerthink Consulting September 2000 - October 2001
BrightStar May 1999 - September 2000
Skills
HRIS, Project Management, Management Consulting, SAP HR, Accounts Payable, Accounts Receivable, Time & Attendance, ESS, PeopleSoft, Business Analysis, ERP, Vendor Management, Process Improvement, Business Intelligence, SDLC, Visio, Software Documentation, CRM, Consulting, SAP, Business Process, Change Management, Training
Education
University of Missouri-Columbia 1972 — 1975
BSBA, Logistics & Marketing (double major)
Moberly Community College 1967 — 1969
AA, Computer Programming
Brennan Roy Brennan Roy's Convergys Experience July 2015 - August 2015
Job Financial Services
Industry Banking
Experience
TCF Bank August 2015 - Present
Convergys July 2015 - August 2015
Convergys September 2014 - July 2015
CHHJ LLC December 2012 - June 2014
Skills
Leadership, Research, Management, Public Speaking, Sales, Customer Service, Writing, New Business Development, Environmental Science
Education
University of Maryland Baltimore County
Bachelor of Arts (B.A.), History
TCF Bank August 2015 - Present
Convergys July 2015 - August 2015
Convergys September 2014 - July 2015
CHHJ LLC December 2012 - June 2014
Skills
Leadership, Research, Management, Public Speaking, Sales, Customer Service, Writing, New Business Development, Environmental Science
Education
University of Maryland Baltimore County
Bachelor of Arts (B.A.), History
Julio Zayas Julio Zayas's Convergys Experience June 2002 - December 2002
Job Project Manager | Business Analyst | Process Improvement I fix problems.
Industry Information Technology and Services
Experience
BankUnited October 2014 - Present
MortgageFlex Systems, Inc. August 2013 - July 2014
Home Financing Center January 2013 - July 2013
BankUnited March 2005 - December 2012
BankUnited February 2003 - March 2005
Convergys June 2002 - December 2002
TradeStation Group January 2000 - May 2002
TradeStation Group January 1998 - December 1999
TradeStation Group December 1995 - December 1998
Skills
Business Analysis, Requirements Analysis, Functional..., Software Documentation, Process Improvement, Financial Services, SDLC, Software Project..., Serena Changeman, Banking, Vendor Management, Risk Management, Visio, SharePoint, Change Management, Agile Methodologies, Project Management, Management, Microsoft SQL Server, Loans, Testing, Analysis, Project Portfolio..., Databases, Consulting, Project Delivery, PMP, Quality Assurance, Business Requirements, Program Management, Systems Analysis, User Acceptance Testing, Disaster Recovery, Software Development, PMO, Analytics, Integration, SQL, MS Project, Business Process..., System Administration, ITIL, Mortgage Lending, Requirements Gathering, IT Management, Training, Information Technology, Data Analysis, IT Strategy, Business Process
Education
University of Miami 1990 — 1993
MIS, Business
Bronx High School of Science 1986 — 1990
Graduate, Class of '90
BankUnited October 2014 - Present
MortgageFlex Systems, Inc. August 2013 - July 2014
Home Financing Center January 2013 - July 2013
BankUnited March 2005 - December 2012
BankUnited February 2003 - March 2005
Convergys June 2002 - December 2002
TradeStation Group January 2000 - May 2002
TradeStation Group January 1998 - December 1999
TradeStation Group December 1995 - December 1998
Skills
Business Analysis, Requirements Analysis, Functional..., Software Documentation, Process Improvement, Financial Services, SDLC, Software Project..., Serena Changeman, Banking, Vendor Management, Risk Management, Visio, SharePoint, Change Management, Agile Methodologies, Project Management, Management, Microsoft SQL Server, Loans, Testing, Analysis, Project Portfolio..., Databases, Consulting, Project Delivery, PMP, Quality Assurance, Business Requirements, Program Management, Systems Analysis, User Acceptance Testing, Disaster Recovery, Software Development, PMO, Analytics, Integration, SQL, MS Project, Business Process..., System Administration, ITIL, Mortgage Lending, Requirements Gathering, IT Management, Training, Information Technology, Data Analysis, IT Strategy, Business Process
Education
University of Miami 1990 — 1993
MIS, Business
Bronx High School of Science 1986 — 1990
Graduate, Class of '90
Karl Copp Karl Copp's Convergys Experience October 1996 - September 2001
Job District Manager at Zale
Industry Retail
Experience
Signet October 2011 - Present
Easyhome January 2011 - October 2011
7-Eleven April 2005 - December 2010
Winners November 2004 - April 2005
The Home Depot July 2004 - November 2004
The Home Depot November 2002 - July 2004
LiveBridge September 2001 - November 2002
Convergys October 1996 - September 2001
AIESEC 1996 - 1998
Skills
Microsoft Excel, Microsoft Word, Profit, Human Resources, Sales Growth, Expense Management, Training, Presentations, Public Speaking, Reviews, Performance Management, Performance Improvement, Retail, Sales, Sales Management, Income Statement, Succession Planning, Customer Service, Loss Prevention, Store Operations, Coaching, P&L, Management, Store Management, Merchandising, Inventory Management, Hiring, Team Building, Leadership, Visual Merchandising
Education
University of Manitoba 1993 — 1998
Commerce, Marketing, IT, and Human Relations
University of Manitoba 1993 — 1998
Business/Commerce, General
Signet October 2011 - Present
Easyhome January 2011 - October 2011
7-Eleven April 2005 - December 2010
Winners November 2004 - April 2005
The Home Depot July 2004 - November 2004
The Home Depot November 2002 - July 2004
LiveBridge September 2001 - November 2002
Convergys October 1996 - September 2001
AIESEC 1996 - 1998
Skills
Microsoft Excel, Microsoft Word, Profit, Human Resources, Sales Growth, Expense Management, Training, Presentations, Public Speaking, Reviews, Performance Management, Performance Improvement, Retail, Sales, Sales Management, Income Statement, Succession Planning, Customer Service, Loss Prevention, Store Operations, Coaching, P&L, Management, Store Management, Merchandising, Inventory Management, Hiring, Team Building, Leadership, Visual Merchandising
Education
University of Manitoba 1993 — 1998
Commerce, Marketing, IT, and Human Relations
University of Manitoba 1993 — 1998
Business/Commerce, General
Elizabeth Stites Elizabeth Stites's Convergys Experience 1995 - 1997
Job Ayurvedic Practitioner
Industry Health, Wellness and Fitness
Experience
Ayureka 2009 - Present
GAJ Services Inc. 1992 - 2010
Convergys 1995 - 1997
The Reynolds and Reynolds Company 1993 - 1995
EY 1989 - 1992
IBM 1985 - 1988
Skills
Marketing, Healthcare
Education
Kripalu School of Ayurveda 2007 — 2009
Ayurveda
University of Michigan 1980 — 1984
Bachelor of Science (BS), Materials and Metallurgical Engineering
Ayureka 2009 - Present
GAJ Services Inc. 1992 - 2010
Convergys 1995 - 1997
The Reynolds and Reynolds Company 1993 - 1995
EY 1989 - 1992
IBM 1985 - 1988
Skills
Marketing, Healthcare
Education
Kripalu School of Ayurveda 2007 — 2009
Ayurveda
University of Michigan 1980 — 1984
Bachelor of Science (BS), Materials and Metallurgical Engineering
Barbara Moore Barbara Moore's Convergys Experience February 2008 - March 2013
Job Senior Project Manager at Acqueon Technologies. Solution Consultant/Sales Engineer Cloud/Premise CRM Contact Center.
Industry Telecommunications
Experience
Acqueon Technologies Inc July 2013 - Present
Convergys February 2008 - March 2013
Intervoice June 2001 - February 2008
Intervoice May 1995 - June 2001
Additional Relevant Experience 1990 - 1995
Skills
Strategic Sales, Call Center Architecture, BPO, CTI, Speech Technology, Intelligent Call Routing, Business Rules, VXML, Project Management, Database Applications, Open Standards, SaaS, Telecommunications..., Telecommunications..., Productization, Product Demonstration, Management Engineering, Proposal Production, SOW, Hosted Services, Market Penetration, Partner Liaison, Partner Management, Pre/Post Sales Engineers, Design Consulting, IVR, Speech Recognition, Management, Call Centers, Call Center, ACD, Enterprise Software, Cloud Computing, Start-ups, Product Management, Contact Centers, Customer Experience, Software Development, Selling, SIP, Sales Engineering, Vendor Management, Salesforce.com, Go-to-market Strategy, Solution Selling, CRM, Telecommunications, Telephony, Mobile Devices, Channel Partners
Education
University of Missouri-Saint Louis
Bachelor of Arts (B.A.)
Acqueon Technologies Inc July 2013 - Present
Convergys February 2008 - March 2013
Intervoice June 2001 - February 2008
Intervoice May 1995 - June 2001
Additional Relevant Experience 1990 - 1995
Skills
Strategic Sales, Call Center Architecture, BPO, CTI, Speech Technology, Intelligent Call Routing, Business Rules, VXML, Project Management, Database Applications, Open Standards, SaaS, Telecommunications..., Telecommunications..., Productization, Product Demonstration, Management Engineering, Proposal Production, SOW, Hosted Services, Market Penetration, Partner Liaison, Partner Management, Pre/Post Sales Engineers, Design Consulting, IVR, Speech Recognition, Management, Call Centers, Call Center, ACD, Enterprise Software, Cloud Computing, Start-ups, Product Management, Contact Centers, Customer Experience, Software Development, Selling, SIP, Sales Engineering, Vendor Management, Salesforce.com, Go-to-market Strategy, Solution Selling, CRM, Telecommunications, Telephony, Mobile Devices, Channel Partners
Education
University of Missouri-Saint Louis
Bachelor of Arts (B.A.)
Jim Schermann Jim Schermann's Convergys Experience June 1996 - August 2005
Job Training & Coaching Professional
Industry Professional Training & Coaching
Experience
Department of Veterans Affairs May 2009 - Present
Express Scripts January 2006 - October 2008
Convergys June 1996 - August 2005
Corporate Express April 1995 - May 1996
Skills
Training, Management, Call Centers, Instructional Design, Leadership Development, Policy, Call Center, Process Improvement, Training Delivery, Recruiting, Customer Service, Onboarding, Operations Management, Performance Management, Analysis, Interviews, Healthcare, Program Management
Education
University of Missouri-Saint Louis 1981 — 1985
BA, Speech Communication
Department of Veterans Affairs May 2009 - Present
Express Scripts January 2006 - October 2008
Convergys June 1996 - August 2005
Corporate Express April 1995 - May 1996
Skills
Training, Management, Call Centers, Instructional Design, Leadership Development, Policy, Call Center, Process Improvement, Training Delivery, Recruiting, Customer Service, Onboarding, Operations Management, Performance Management, Analysis, Interviews, Healthcare, Program Management
Education
University of Missouri-Saint Louis 1981 — 1985
BA, Speech Communication
Scott Irwin Scott Irwin's Convergys Experience June 2005 - May 2012
Job VP Technology Incubation Development at Syniverse Technologies
Industry Information Technology and Services
Experience
Syniverse September 2013 - Present
Syniverse Technologies February 2012 - September 2013
Convergys June 2005 - May 2012
Convergys December 2002 - June 2005
Convergys November 1999 - December 2002
USAA September 1997 - November 1999
AT&T May 1985 - September 1997
Skills
Agile Methodologies, JavaSE, Enterprise Architecture, Java Enterprise Edition, Integration, J2ME, Business Intelligence, Business Rules, Web Services, Cloud Computing, Solution Architecture, Oracle, SOAP, Architecture, Product Management, Software Development, XML, Unix, Start-ups, Strategy, Analytics, JSP, EJB, SQL, Project Management, Weblogic, System Architecture, Mobile Devices, Enterprise Software, Database Design, Design Patterns, Security
Education
University of Miami - School of Business 1981 — 1985
BBS, Imformation Management Systems
Syniverse September 2013 - Present
Syniverse Technologies February 2012 - September 2013
Convergys June 2005 - May 2012
Convergys December 2002 - June 2005
Convergys November 1999 - December 2002
USAA September 1997 - November 1999
AT&T May 1985 - September 1997
Skills
Agile Methodologies, JavaSE, Enterprise Architecture, Java Enterprise Edition, Integration, J2ME, Business Intelligence, Business Rules, Web Services, Cloud Computing, Solution Architecture, Oracle, SOAP, Architecture, Product Management, Software Development, XML, Unix, Start-ups, Strategy, Analytics, JSP, EJB, SQL, Project Management, Weblogic, System Architecture, Mobile Devices, Enterprise Software, Database Design, Design Patterns, Security
Education
University of Miami - School of Business 1981 — 1985
BBS, Imformation Management Systems
Carole Kirk Carole Kirk's Convergys Experience July 2008 - March 2010
Job Management Consultant, Project Management Professional
Industry Management Consulting
Experience
Performance Transformations, Inc. (PTI) March 2010 - Present
Convergys July 2008 - March 2010
Convergys January 2007 - June 2008
Convergys January 1998 - January 2007
Maritz 1990 - 1998
Education
University of Missouri-Columbia, College of Business
Performance Transformations, Inc. (PTI) March 2010 - Present
Convergys July 2008 - March 2010
Convergys January 2007 - June 2008
Convergys January 1998 - January 2007
Maritz 1990 - 1998
Education
University of Missouri-Columbia, College of Business
Harry Nachnani Harry Nachnani's Convergys Experience 2005 - 2009
Job Senior Manager, Contact Center Technology at Google
Industry Internet
Experience
Google October 2009 - Present
Convergys 2005 - 2009
InfoSpherix (acquired by Active Network) 2002 - 2005
MicroAutomation 1999 - 2002
Siemens 1998 - 1999
Skills
IVR, Professional Services, Speech Recognition, Call Centers, CTI, Business Analysis, Project Management, Telecommunications, Cloud Computing, Telephony, Call Center, Leadership, CRM, Enterprise Software, Integration, Vendor Management, VoIP, Agile Methodologies, Team Building, Software Development, Business Strategy, Java
Education
University of Maryland - Robert H. Smith School of Business
MBA, General Management
University of Mumbai
B.S., Computer Science
Google October 2009 - Present
Convergys 2005 - 2009
InfoSpherix (acquired by Active Network) 2002 - 2005
MicroAutomation 1999 - 2002
Siemens 1998 - 1999
Skills
IVR, Professional Services, Speech Recognition, Call Centers, CTI, Business Analysis, Project Management, Telecommunications, Cloud Computing, Telephony, Call Center, Leadership, CRM, Enterprise Software, Integration, Vendor Management, VoIP, Agile Methodologies, Team Building, Software Development, Business Strategy, Java
Education
University of Maryland - Robert H. Smith School of Business
MBA, General Management
University of Mumbai
B.S., Computer Science
Xavier Naldo Xavier Naldo's Convergys Experience Linux IT TechIsaac & Young Computer Company2008 - 2008
Job Customer Tech Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys Linux IT TechIsaac & Young Computer Company2008 - 2008
Education
University of Maryland College Park 1997 — 2002
BA, Gov.t/International Relations
Convergys Linux IT TechIsaac & Young Computer Company2008 - 2008
Education
University of Maryland College Park 1997 — 2002
BA, Gov.t/International Relations
Angela (Ratzlaff) Brickley Angela (Ratzlaff) Brickley's Convergys Experience December 2012 - September 2014
Job Customer Service Team Lead
Industry Marketing and Advertising
Experience
Asset Marketing Services, LLC. October 2014 - Present
Virtual Business Solutions February 2008 - Present
Convergys December 2012 - September 2014
Presbyterian Homes July 2009 - May 2012
Various 2001 - 2008
Various 1996 - 2001
Skills
Management, Marketing Strategy, New Business Development, Process Scheduler, Customer Service, Instructor-led Training, Employee Training, Coaching, Mentoring, Program Management, Leadership, Team Building, Team Leadership, Presentations, Time Management, Negotiation, Selling, Data Entry, Microsoft Office, Healthcare, Real Time Reports, Hands-on Training, Highly detail oriented, Payroll, Sales
Education
University of Minnesota-Twin Cities
Business Administration
Asset Marketing Services, LLC. October 2014 - Present
Virtual Business Solutions February 2008 - Present
Convergys December 2012 - September 2014
Presbyterian Homes July 2009 - May 2012
Various 2001 - 2008
Various 1996 - 2001
Skills
Management, Marketing Strategy, New Business Development, Process Scheduler, Customer Service, Instructor-led Training, Employee Training, Coaching, Mentoring, Program Management, Leadership, Team Building, Team Leadership, Presentations, Time Management, Negotiation, Selling, Data Entry, Microsoft Office, Healthcare, Real Time Reports, Hands-on Training, Highly detail oriented, Payroll, Sales
Education
University of Minnesota-Twin Cities
Business Administration
Aman Preet Sanghera Aman Preet Sanghera's Convergys Experience May 2007 - Present
Job
Industry Accounting
Experience
Convergys May 2007 - Present
Education
University of Missouri-Kansas City 2007 — 2011
Bachelors
Convergys May 2007 - Present
Education
University of Missouri-Kansas City 2007 — 2011
Bachelors
Thomas Mendel Thomas Mendel's Convergys Experience 2001 - 2002
Job Trial Attorney at Mendel Law Firm, LLC
Industry Law Practice
Experience
Mendel Law Firm, LLC January 2007 - Present
DST Systems 2002 - 2004
Convergys 2001 - 2002
Accenture 2000 - 2001
Skills
Litigation, Personal Injury, Wrongful Death, Product Liability, Accident, Medical Malpractice, Automobile Accidents, Paternity, Mediation, Consumer Law, Legal Writing, Legal Research, Litigation Support, Slip & Fall, Criminal Law, Trial Practice, Civil Litigation
Education
University of Missouri-Kansas City School of Law 2004 — 2007
Juris Doctor
William Jewell College 1996 — 2000
BS
Lansing High School 1992 — 1996
Mendel Law Firm, LLC January 2007 - Present
DST Systems 2002 - 2004
Convergys 2001 - 2002
Accenture 2000 - 2001
Skills
Litigation, Personal Injury, Wrongful Death, Product Liability, Accident, Medical Malpractice, Automobile Accidents, Paternity, Mediation, Consumer Law, Legal Writing, Legal Research, Litigation Support, Slip & Fall, Criminal Law, Trial Practice, Civil Litigation
Education
University of Missouri-Kansas City School of Law 2004 — 2007
Juris Doctor
William Jewell College 1996 — 2000
BS
Lansing High School 1992 — 1996
Stanton Widmer Stanton Widmer's Convergys Experience September 1997 - July 2001
Job Owner, Treasure Valley Endodontics
Industry Medical Practice
Experience
Treasure Valley Endodontics August 2008 - Present
Convergys September 1997 - July 2001
Skills
Root canal specialist, Board Certified, Endodontics, Microsurgery, Root Canal, Dental Implants, Teeth Whitening, Dentistry, Coaching, Treatment, Restorative Dentistry, Customer Service, Strategic Planning, Management, Public Speaking, Team Building, Surgery, Healthcare, Microsoft Office, Training
Education
University of Missouri-Kansas City 2006 — 2008
Certificate in Endodontics, Endodontics Residency Program
University of Iowa College of Dentistry 2001 — 2005
D.D.S., Dentistry
Utah State University 1994 — 2000
B.A., Biology
Treasure Valley Endodontics August 2008 - Present
Convergys September 1997 - July 2001
Skills
Root canal specialist, Board Certified, Endodontics, Microsurgery, Root Canal, Dental Implants, Teeth Whitening, Dentistry, Coaching, Treatment, Restorative Dentistry, Customer Service, Strategic Planning, Management, Public Speaking, Team Building, Surgery, Healthcare, Microsoft Office, Training
Education
University of Missouri-Kansas City 2006 — 2008
Certificate in Endodontics, Endodontics Residency Program
University of Iowa College of Dentistry 2001 — 2005
D.D.S., Dentistry
Utah State University 1994 — 2000
B.A., Biology
Walt Borland's Convergys Experience 2001 - 2002
Job Entrepreneurial Executive
Industry Executive Office
Experience
Sawgrass Technologies 2013 - 2015
Nevada Institute for Renewable Energy Commercialization 2010 - 2013
Windspire Energy, Inc. 2009 - 2010
Advanced Data Exchange 2004 - 2008
Convergys 2001 - 2002
Convergys 1999 - 2001
Convergys 1997 - 1999
Emerald Intelligence, Inc. 1994 - 1997
Education
University of Michigan
School of Information
University of Michigan 1974 — 1977
Ross School of Business
W. E. Groves High School 1970 — 1974
Birmingham, Michigan
Sawgrass Technologies 2013 - 2015
Nevada Institute for Renewable Energy Commercialization 2010 - 2013
Windspire Energy, Inc. 2009 - 2010
Advanced Data Exchange 2004 - 2008
Convergys 2001 - 2002
Convergys 1999 - 2001
Convergys 1997 - 1999
Emerald Intelligence, Inc. 1994 - 1997
Education
University of Michigan
School of Information
University of Michigan 1974 — 1977
Ross School of Business
W. E. Groves High School 1970 — 1974
Birmingham, Michigan
Cathy Cassels Cathy Cassels's Convergys Experience June 2002 - June 2013
Job Site Director at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2015 - Present
TELUS International July 2013 - November 2014
Convergys June 2002 - June 2013
PBSC Computer Training Centres March 1986 - May 2002
Skills
Call Center, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Process Improvement, Training Delivery, Change Management, Customer Service, Continuous Improvement, Coaching, Talent Management, Leadership Development, Call Centers, Vendor Management, Team Management, Workforce Management, Contact Centers, BPO
Education
University of Manitoba 1984 — 1986
Courses in CMA program, Accounting and Business/Management
Lougheed Business College
Accounting Certification, Accounting and Business/Management
Sutherland Global Services March 2015 - Present
TELUS International July 2013 - November 2014
Convergys June 2002 - June 2013
PBSC Computer Training Centres March 1986 - May 2002
Skills
Call Center, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Process Improvement, Training Delivery, Change Management, Customer Service, Continuous Improvement, Coaching, Talent Management, Leadership Development, Call Centers, Vendor Management, Team Management, Workforce Management, Contact Centers, BPO
Education
University of Manitoba 1984 — 1986
Courses in CMA program, Accounting and Business/Management
Lougheed Business College
Accounting Certification, Accounting and Business/Management
Jennifer Vokac Jennifer Vokac's Convergys Experience March 2013 - January 2015
Job Marketing and Social Media Coordinator at MiracleEar, Inc.
Industry Marketing and Advertising
Experience
Miracle-Ear, Inc. February 2015 - Present
Convergys March 2013 - January 2015
Victoria's Secret May 2011 - August 2014
The Minnesota Daily January 2012 - April 2013
University Honors Student Association May 2012 - March 2013
Coffee and Company June 2012 - August 2012
Carlson School of Management October 2011 - May 2012
University of Minnesota Bookstore August 2011 - May 2012
University Honors Student Association May 2011 - May 2012
Women in Business September 2010 - May 2012
Skills
Social Media, Marketing, Sales, Time Management, Event Planning
Education
University of Minnesota - Carlson School of Management 2010 — 2013
Bachelor's of Science, Marketing, Finance
CAPA
Lakeville South
Miracle-Ear, Inc. February 2015 - Present
Convergys March 2013 - January 2015
Victoria's Secret May 2011 - August 2014
The Minnesota Daily January 2012 - April 2013
University Honors Student Association May 2012 - March 2013
Coffee and Company June 2012 - August 2012
Carlson School of Management October 2011 - May 2012
University of Minnesota Bookstore August 2011 - May 2012
University Honors Student Association May 2011 - May 2012
Women in Business September 2010 - May 2012
Skills
Social Media, Marketing, Sales, Time Management, Event Planning
Education
University of Minnesota - Carlson School of Management 2010 — 2013
Bachelor's of Science, Marketing, Finance
CAPA
Lakeville South
James Ebeling James Ebeling's Convergys Experience January 2006 - November 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Charter Communications 2012 - 2015
Convergys January 2006 - November 2012
Skills
Direct Sales, Customer Service, Account Management, Customer Satisfaction, Customer Retention, Sales Management, Customer Experience, Sales Operations, Leadership, Team Building
Education
University of Missouri-Saint Louis 2007 — 2011
Bachelors of arts in Communication, Communication and Media Studies, B Average
Charter Communications 2012 - 2015
Convergys January 2006 - November 2012
Skills
Direct Sales, Customer Service, Account Management, Customer Satisfaction, Customer Retention, Sales Management, Customer Experience, Sales Operations, Leadership, Team Building
Education
University of Missouri-Saint Louis 2007 — 2011
Bachelors of arts in Communication, Communication and Media Studies, B Average
Janéa Hampton Janéa Hampton's Convergys Experience August 2012 - November 2012
Job Dealer Customer Service Representative at Trane
Industry Nonprofit Organization Management
Experience
Trane March 2014 - March 2015
Arch Grants March 2013 - June 2013
Convergys August 2012 - November 2012
Sam's Club November 2011 - August 2012
Papa Johns September 2005 - May 2011
Skills
Social Media, PowerPoint, Customer Service, Microsoft Office, Facebook, Creative Writing, Teamwork, Photoshop, HTML, Social Networking, Microsoft Excel, Outlook, Event Planning, Data Entry, Social Media Marketing, Time Management, Microsoft Publisher, Windows Media Encoder, Audacity, Photoshop Elements, Illustrator, Adobe Illustrator, Quicktime, Adobe Photoshop Elements, Adobe Creative Suite
Education
Webster University 2015 — 2016
Master of Arts (M.A.), Marketing
University of Missouri-Saint Louis 2010 — 2013
Bachelor of Science (BS), Communication and Media Studies
Trane March 2014 - March 2015
Arch Grants March 2013 - June 2013
Convergys August 2012 - November 2012
Sam's Club November 2011 - August 2012
Papa Johns September 2005 - May 2011
Skills
Social Media, PowerPoint, Customer Service, Microsoft Office, Facebook, Creative Writing, Teamwork, Photoshop, HTML, Social Networking, Microsoft Excel, Outlook, Event Planning, Data Entry, Social Media Marketing, Time Management, Microsoft Publisher, Windows Media Encoder, Audacity, Photoshop Elements, Illustrator, Adobe Illustrator, Quicktime, Adobe Photoshop Elements, Adobe Creative Suite
Education
Webster University 2015 — 2016
Master of Arts (M.A.), Marketing
University of Missouri-Saint Louis 2010 — 2013
Bachelor of Science (BS), Communication and Media Studies
Ashley Eaton's Convergys Experience July 2014 - March 2015
Job Student at University of MissouriSaint Louis
Industry Nonprofit Organization Management
Experience
Convergys July 2014 - March 2015
Thrive st.louis May 2014 - December 2014
Med Aide December 2013 - April 2014
University of Missouri - St. Louis August 2012 - May 2013
Skills
Cpr Certified, AED, First Aid, Customer Service, Communication, Promotions, Problem Solving, Organizational..., Video Editing, Copywriting, Creative Writing, Microsoft Word, PowerPoint, Event Planning, Press Releases, Time Management, Social Networking, Marketing Communications, Public Relations, Facebook, Adobe Creative Suite, Public Speaking, Advertising, Editing, Event Management, YouTube, Google, Final Cut Pro, Community Outreach, Email Marketing
Education
University of Missouri-Saint Louis 2012 — 2015
Bachelor of Arts and Sciences, Communication and Media Studies
Gateway IT High
Gateway IT High
Virginia Commonwealth University
Convergys July 2014 - March 2015
Thrive st.louis May 2014 - December 2014
Med Aide December 2013 - April 2014
University of Missouri - St. Louis August 2012 - May 2013
Skills
Cpr Certified, AED, First Aid, Customer Service, Communication, Promotions, Problem Solving, Organizational..., Video Editing, Copywriting, Creative Writing, Microsoft Word, PowerPoint, Event Planning, Press Releases, Time Management, Social Networking, Marketing Communications, Public Relations, Facebook, Adobe Creative Suite, Public Speaking, Advertising, Editing, Event Management, YouTube, Google, Final Cut Pro, Community Outreach, Email Marketing
Education
University of Missouri-Saint Louis 2012 — 2015
Bachelor of Arts and Sciences, Communication and Media Studies
Gateway IT High
Gateway IT High
Virginia Commonwealth University
Paul Sarnowski Paul Sarnowski's Convergys Experience June 2014 - February 2015
Job Call center manager US Imaging
Industry Insurance
Experience
US Imaging Network June 2015 - Present
Convergys June 2014 - February 2015
TruGreen LandCare December 2012 - October 2013
Bisk Education January 2009 - December 2012
Catering by the Family December 2005 - October 2008
Skills
Customer Service, Account Management, Sales, Marketing, Coaching, Sales Process, Call Centers, Market Research, Performance Management, Recruiting, Time Management, Training, Management, Customer Retention, Lead Generation
Education
University of Massachusetts, Amherst 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Valdosta State University 2001 — 2003
Business, Business Administration and Management, General
Licenses Health, Life and Annuities insurance (2-15)
US Imaging Network June 2015 - Present
Convergys June 2014 - February 2015
TruGreen LandCare December 2012 - October 2013
Bisk Education January 2009 - December 2012
Catering by the Family December 2005 - October 2008
Skills
Customer Service, Account Management, Sales, Marketing, Coaching, Sales Process, Call Centers, Market Research, Performance Management, Recruiting, Time Management, Training, Management, Customer Retention, Lead Generation
Education
University of Massachusetts, Amherst 2013 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Valdosta State University 2001 — 2003
Business, Business Administration and Management, General
Licenses Health, Life and Annuities insurance (2-15)
Neal Pinto Neal Pinto's Convergys Experience 1998 - 2010
Job Account Manager (MB, SK & Northern Ontario) at Compugen Inc
Industry Information Technology and Services
Experience
Compugen Inc April 2015 - Present
Musician (Self-Employed) 2001 - Present
Compugen December 2011 - April 2015
Compugen June 2010 - December 2011
Convergys 1998 - 2010
Skills
Technical Writing, Cisco Technologies, Business Process, Microsoft CRM, Solution Selling, Technology Lifecycle..., Graphic Design, Digital Audio, Revenue Forecasting, Troubleshooting, Technical Support, Sales Operations, Inorganic Chemistry, Organic Chemistry, Biological Data Analysis, Biotechnology, Cell Biology, Ecology, Marketing Operations, Marketing Support, Vocalist, VMware, Hyper-V, HP, Citrix, Networking, Data Center, vSphere, Group Policy, Security, Servers, Storage, CRM, Cloud Computing, Management, Virtualization
Education
University of Manitoba 2005 — 2010
Bachelor of Science, Biological Sciences and Mathematics
Compugen Inc April 2015 - Present
Musician (Self-Employed) 2001 - Present
Compugen December 2011 - April 2015
Compugen June 2010 - December 2011
Convergys 1998 - 2010
Skills
Technical Writing, Cisco Technologies, Business Process, Microsoft CRM, Solution Selling, Technology Lifecycle..., Graphic Design, Digital Audio, Revenue Forecasting, Troubleshooting, Technical Support, Sales Operations, Inorganic Chemistry, Organic Chemistry, Biological Data Analysis, Biotechnology, Cell Biology, Ecology, Marketing Operations, Marketing Support, Vocalist, VMware, Hyper-V, HP, Citrix, Networking, Data Center, vSphere, Group Policy, Security, Servers, Storage, CRM, Cloud Computing, Management, Virtualization
Education
University of Manitoba 2005 — 2010
Bachelor of Science, Biological Sciences and Mathematics
Vance Balacek Vance Balacek's Convergys Experience December 2011 - January 2014
Job Sir Speedy
Industry Printing
Experience
Sir Speedy February 2015 - Present
R3NEW Recycling January 2014 - September 2014
Convergys December 2011 - January 2014
Oshkosh Office Systems September 2009 - June 2011
Convergent Solutions Inc 2008 - 2009
Office Technology/Ross Imaging October 2001 - September 2007
Skills
Strategic Planning, Microsoft Office, Social Media, Customer Relations, Public Speaking, Sales Management, New Business Development, Consultative Selling, Cold Calling, Excel, Team Building, Solution Selling, B2B, Word, Coaching, Marketing Strategy, PowerPoint, Outlook, Team Leadership, Mentoring, Sales Operations, Selling, Sales Process, CRM, Sales, Business Development, Account Management, Customer Satisfaction, Salesforce.com, Customer Service, Microsoft Word, Microsoft Excel, Marketing
Education
University of Minnesota-Twin Cities 1971 — 1973
Business
West Technical HIgh School 1961 — 1965
Sir Speedy February 2015 - Present
R3NEW Recycling January 2014 - September 2014
Convergys December 2011 - January 2014
Oshkosh Office Systems September 2009 - June 2011
Convergent Solutions Inc 2008 - 2009
Office Technology/Ross Imaging October 2001 - September 2007
Skills
Strategic Planning, Microsoft Office, Social Media, Customer Relations, Public Speaking, Sales Management, New Business Development, Consultative Selling, Cold Calling, Excel, Team Building, Solution Selling, B2B, Word, Coaching, Marketing Strategy, PowerPoint, Outlook, Team Leadership, Mentoring, Sales Operations, Selling, Sales Process, CRM, Sales, Business Development, Account Management, Customer Satisfaction, Salesforce.com, Customer Service, Microsoft Word, Microsoft Excel, Marketing
Education
University of Minnesota-Twin Cities 1971 — 1973
Business
West Technical HIgh School 1961 — 1965
Robbie Young Jr's Convergys Experience May 2015 - Present
Job "We cannot become what we want to be by remaining what we are."
Industry Outsourcing/Offshoring
Experience
Convergys May 2015 - Present
Convergys August 2013 - May 2015
Convergys January 2012 - August 2013
Convergys October 2011 - January 2012
Convergys February 2010 - October 2011
Armour Oaks Assisted Living Community July 2009 - December 2009
UMKC August 2007 - December 2009
National Association for Campus Activities October 2008 - October 2009
UMKC May 2008 - May 2009
Skills
Time Management, Customer Service, Training, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Planning, Adobe Creative Suite, Marketing, Event Management, Budgets, Project Management, PowerPoint, Social Networking, On the Job Training, Coaching, Performance Management, Performance Improvement, Team Management, Team Motivation, Virtual Teams, Work At Home, Performance Metrics, Creative Arts, Product Knowledge, Tenacious Work Ethic, Ethical Decision Making, Team Leadership, Team Building, Management, Customer Satisfaction, Call Centers
Education
University of Missouri-Kansas City 2005 — 2009
Studio Art-Graphic Design
Festus Senior High School 2001 — 2005
College/University Preparatory and Advanced High School/Secondary Diploma Program
Convergys May 2015 - Present
Convergys August 2013 - May 2015
Convergys January 2012 - August 2013
Convergys October 2011 - January 2012
Convergys February 2010 - October 2011
Armour Oaks Assisted Living Community July 2009 - December 2009
UMKC August 2007 - December 2009
National Association for Campus Activities October 2008 - October 2009
UMKC May 2008 - May 2009
Skills
Time Management, Customer Service, Training, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Planning, Adobe Creative Suite, Marketing, Event Management, Budgets, Project Management, PowerPoint, Social Networking, On the Job Training, Coaching, Performance Management, Performance Improvement, Team Management, Team Motivation, Virtual Teams, Work At Home, Performance Metrics, Creative Arts, Product Knowledge, Tenacious Work Ethic, Ethical Decision Making, Team Leadership, Team Building, Management, Customer Satisfaction, Call Centers
Education
University of Missouri-Kansas City 2005 — 2009
Studio Art-Graphic Design
Festus Senior High School 2001 — 2005
College/University Preparatory and Advanced High School/Secondary Diploma Program
Greg Carnes's Convergys Experience October 2009 - October 2010
Job Executive Vice President & General Manager at SourceHOV
Industry Information Technology and Services
Filomeno Juarez's Convergys Experience March 2009 - August 2011
Job Currently Seeking Employment
Industry Consumer Services
Experience
Currently Seeking Employment in Customer Service Management May 2015 - Present
C3 November 2013 - April 2015
Realty Executives October 2012 - January 2014
Blackboard Student Services February 2012 - October 2012
Convergys March 2009 - August 2011
Scott & White July 2001 - February 2008
Unisys March 1998 - July 2001
Modern Technology Systems, Inc June 1997 - March 1998
United States Air Force February 1989 - July 1997
Skills
Vendor Management, Call Center, Data Center, Customer Service, Visio, Project Planning, Troubleshooting, Real Estate, Real Estate Transactions, Coordination, Communication Skills, Networking, Call Centers, Project Management, CRM, Training, Contract Negotiation, Leadership, Databases, Sales, Customer Satisfaction, Budgets, Account Management, Time Management, Windows, Human Resources, Information Technology, Selling, Technical Support, System Administration
Education
Texas A&M University Central Texas 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Temple College 2012 — 2014
Associate of Arts (AA), Business
University of Mary Hardin-Baylor 1986 — 1988
N/A, Music, Computer Science
Currently Seeking Employment in Customer Service Management May 2015 - Present
C3 November 2013 - April 2015
Realty Executives October 2012 - January 2014
Blackboard Student Services February 2012 - October 2012
Convergys March 2009 - August 2011
Scott & White July 2001 - February 2008
Unisys March 1998 - July 2001
Modern Technology Systems, Inc June 1997 - March 1998
United States Air Force February 1989 - July 1997
Skills
Vendor Management, Call Center, Data Center, Customer Service, Visio, Project Planning, Troubleshooting, Real Estate, Real Estate Transactions, Coordination, Communication Skills, Networking, Call Centers, Project Management, CRM, Training, Contract Negotiation, Leadership, Databases, Sales, Customer Satisfaction, Budgets, Account Management, Time Management, Windows, Human Resources, Information Technology, Selling, Technical Support, System Administration
Education
Texas A&M University Central Texas 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Temple College 2012 — 2014
Associate of Arts (AA), Business
University of Mary Hardin-Baylor 1986 — 1988
N/A, Music, Computer Science
Samuel O'Byrne Samuel O'Byrne's Convergys Experience October 2013 - December 2014
Job Account Executive at Spyder Trap
Industry Marketing and Advertising
Experience
Spyder Trap January 2015 - Present
Convergys October 2013 - December 2014
Spark Logix Studios September 2011 - October 2013
Vivint January 2008 - September 2011
Skills
Social Media Marketing, PPC Management, Online Advertising, Search Engine Marketing, Astrophysics, Physics, Social Media, WordPress, Facebook, Leadership, Web Analytics, PPC, Advertising, PowerPoint, B2B, Salesforce.com, SEO, Sales, Social Networking, Email Marketing, Marketing, Marketing Strategy, SEM, Google Adwords, Customer Service, Management, Microsoft Excel
Education
University of Minnesota-Twin Cities 2006 — 2011
BS, Astrophysics
Port Washington High School
Spyder Trap January 2015 - Present
Convergys October 2013 - December 2014
Spark Logix Studios September 2011 - October 2013
Vivint January 2008 - September 2011
Skills
Social Media Marketing, PPC Management, Online Advertising, Search Engine Marketing, Astrophysics, Physics, Social Media, WordPress, Facebook, Leadership, Web Analytics, PPC, Advertising, PowerPoint, B2B, Salesforce.com, SEO, Sales, Social Networking, Email Marketing, Marketing, Marketing Strategy, SEM, Google Adwords, Customer Service, Management, Microsoft Excel
Education
University of Minnesota-Twin Cities 2006 — 2011
BS, Astrophysics
Port Washington High School
Danette White Danette White's Convergys Experience August 2005 - February 2006
Job Senior Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys June 2014 - Present
Contact Solutions May 2007 - May 2014
Convergys August 2005 - February 2006
Sprint Nextel June 1997 - August 2005
Skills
Vendor Management, IVR, Telecommunications, Call Center, PMP, Change Management, Integration, Managed Services, VoIP, Visio, Cross-functional Team..., Process Improvement, Wireless, Program Management, Business Analysis, Team Leadership, Software Project..., Project Management, Software Development, PMO, SDLC, Cloud Computing
Education
University of Missouri-Kansas City 1995 — 1999
Bachelor of Liberal Arts, Liberal Arts
Genesys June 2014 - Present
Contact Solutions May 2007 - May 2014
Convergys August 2005 - February 2006
Sprint Nextel June 1997 - August 2005
Skills
Vendor Management, IVR, Telecommunications, Call Center, PMP, Change Management, Integration, Managed Services, VoIP, Visio, Cross-functional Team..., Process Improvement, Wireless, Program Management, Business Analysis, Team Leadership, Software Project..., Project Management, Software Development, PMO, SDLC, Cloud Computing
Education
University of Missouri-Kansas City 1995 — 1999
Bachelor of Liberal Arts, Liberal Arts
Aldin Hadzic Aldin Hadzic's Convergys Experience March 2003 - February 2009
Job Owner at BH Xpress LLC
Industry Telecommunications
Experience
BH Xpress LLC February 2014 - Present
Charter Communications September 2009 - Present
Taqwa Magazine December 2012 - Present
Convergys March 2003 - February 2009
Skills
Sales, Technology, Coaching, Supervising, Leadership, People Skills, Microsoft Office, Leadership Development, Customer Service, Microsoft Word, Vendor Management
Education
University of Missouri-Saint Louis 2005 — 2009
Bachelor of Science (B.S.), Marketing/Marketing Management, General, International Business
BH Xpress LLC February 2014 - Present
Charter Communications September 2009 - Present
Taqwa Magazine December 2012 - Present
Convergys March 2003 - February 2009
Skills
Sales, Technology, Coaching, Supervising, Leadership, People Skills, Microsoft Office, Leadership Development, Customer Service, Microsoft Word, Vendor Management
Education
University of Missouri-Saint Louis 2005 — 2009
Bachelor of Science (B.S.), Marketing/Marketing Management, General, International Business
Richard Buckshaw Richard Buckshaw's Convergys Experience August 2009 - October 2014
Job Network, Software and Systems Engineer
Industry Information Technology and Services
Experience
Boeing January 2015 - Present
Productive Solutions Inc. 1996 - January 2015
Convergys August 2009 - October 2014
Milestone System Inc. July 2008 - September 2008
Everything But Water September 2007 - April 2008
Epic Global Solutions 2005 - 2006
Intervoice 1998 - 2006
Brite 1998 - 2005
Intervoice 1997 - 2005
Northrop Grumman 1997 - 1997
Skills
Ethernet, Cisco Nexus, SDLC, Telecommunications, IT Management, Networking, Internetworking, Cisco Networking, Disaster Recovery, Network Architecture, Product Development, Data Center, Cisco Technologies, Network Security, Network Engineering, Network Design, Security, WAN, Integration, IT Strategy, VoIP, Visio, ASA, Enterprise Software, VPN, Juniper, Firewalls, Cisco IOS, TCP/IP, Routing, Routers, Switches, Computer Security, F5 BigIP, LAN-WAN, DNS, BGP, OSPF, EIGRP, VLAN, Cisco Routers, CCNP, DHCP, CCNA, VMware, IPSec, Servers, System Deployment, SIP, Network Administration
Education
University of Maryland University College 1982 — 1994
BS, Computer Sciences
Boeing January 2015 - Present
Productive Solutions Inc. 1996 - January 2015
Convergys August 2009 - October 2014
Milestone System Inc. July 2008 - September 2008
Everything But Water September 2007 - April 2008
Epic Global Solutions 2005 - 2006
Intervoice 1998 - 2006
Brite 1998 - 2005
Intervoice 1997 - 2005
Northrop Grumman 1997 - 1997
Skills
Ethernet, Cisco Nexus, SDLC, Telecommunications, IT Management, Networking, Internetworking, Cisco Networking, Disaster Recovery, Network Architecture, Product Development, Data Center, Cisco Technologies, Network Security, Network Engineering, Network Design, Security, WAN, Integration, IT Strategy, VoIP, Visio, ASA, Enterprise Software, VPN, Juniper, Firewalls, Cisco IOS, TCP/IP, Routing, Routers, Switches, Computer Security, F5 BigIP, LAN-WAN, DNS, BGP, OSPF, EIGRP, VLAN, Cisco Routers, CCNP, DHCP, CCNA, VMware, IPSec, Servers, System Deployment, SIP, Network Administration
Education
University of Maryland University College 1982 — 1994
BS, Computer Sciences
Ann Schliemann, CPHIMS,PMP's Convergys Experience October 2000 - May 2002
Job Certified implementation project manager and experienced staff manager.
Industry Information Technology and Services
Experience
Nuance Communications October 2012 - Present
Nuance Communications April 2011 - June 2012
Nuance Communications April 2007 - April 2011
Nuance, Inc. (eScription) September 2004 - April 2007
Boston Medical Center March 2003 - September 2004
Convergys October 2000 - May 2002
Science Applications International Corporation April 1997 - June 2000
HBO and Company (aquired by McKesson) September 1990 - February 1997
University of Chicago Hospitals May 1988 - September 1990
Skills
HL7, Clinical, MS Project, Hospitals, EHR, Healthcare, Healthcare IT, Speech Recognition, Software Implementation, EMR, PMP, Change Management, Project Implementation, Healthcare Information..., Team Leadership, Mentoring, CRM, SharePoint, Project Management, Clinical Research, Cross-functional Team..., Vendor Management, Product Management, HIPAA, Requirements Analysis, Program Management, Salesforce.com, Software Project..., Process Improvement, Management, Software Documentation, Software Development, Quality Assurance, Consulting, Business Analysis, Leadership, Data Analysis, SDLC, SaaS, Enterprise Software, Healthcare Industry, Integration, Visio, Professional Services, Analysis, Business Process..., Account Management, Informatics, Strategy, Budgets
Education
University of Michigan
BS, Industrial Engineering
Nuance Communications October 2012 - Present
Nuance Communications April 2011 - June 2012
Nuance Communications April 2007 - April 2011
Nuance, Inc. (eScription) September 2004 - April 2007
Boston Medical Center March 2003 - September 2004
Convergys October 2000 - May 2002
Science Applications International Corporation April 1997 - June 2000
HBO and Company (aquired by McKesson) September 1990 - February 1997
University of Chicago Hospitals May 1988 - September 1990
Skills
HL7, Clinical, MS Project, Hospitals, EHR, Healthcare, Healthcare IT, Speech Recognition, Software Implementation, EMR, PMP, Change Management, Project Implementation, Healthcare Information..., Team Leadership, Mentoring, CRM, SharePoint, Project Management, Clinical Research, Cross-functional Team..., Vendor Management, Product Management, HIPAA, Requirements Analysis, Program Management, Salesforce.com, Software Project..., Process Improvement, Management, Software Documentation, Software Development, Quality Assurance, Consulting, Business Analysis, Leadership, Data Analysis, SDLC, SaaS, Enterprise Software, Healthcare Industry, Integration, Visio, Professional Services, Analysis, Business Process..., Account Management, Informatics, Strategy, Budgets
Education
University of Michigan
BS, Industrial Engineering
Elizabeth Giglio McVeigh's Convergys Experience 2012 - 2013
Job Owner McVeigh Virtual Services
Industry Executive Office
Experience
McVeigh Virtual Services January 2014 - Present
CallCenterQA.org January 2014 - Present
Convergys 2012 - 2013
The New Eagle 2011 - 2012
Lake Region Fitness 2011 - 2011
Village Fire Extinguisher Co., Inc 2005 - 2011
KONE 2000 - 2005
Skills
Real Estate, Customer Service, Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Sales, Call Centers, Management, Microsoft Word, Invoicing, Training, PowerPoint, Recruiting, Time Management, Account Management
Education
University of Maryland University College
McVeigh Virtual Services January 2014 - Present
CallCenterQA.org January 2014 - Present
Convergys 2012 - 2013
The New Eagle 2011 - 2012
Lake Region Fitness 2011 - 2011
Village Fire Extinguisher Co., Inc 2005 - 2011
KONE 2000 - 2005
Skills
Real Estate, Customer Service, Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Sales, Call Centers, Management, Microsoft Word, Invoicing, Training, PowerPoint, Recruiting, Time Management, Account Management
Education
University of Maryland University College
Mark Coomes Mark Coomes's Convergys Experience 1998 - 2001
Job at Convergys Corporation
Industry Management Consulting
Experience
Convergys Corporation 2001 - Present
Convergys 1998 - 2001
Convergys 1995 - 1998
Skills
Outsourcing, SAP Xcelsius dashboards, BPO, Value Proposition..., Call Centers, Service Delivery, Customer Experience, Call Center, Contact Centers, CRM, Consulting, Vendor Management, Customer Satisfaction, Project Management, Enterprise Software, Workforce Management, Pre-sales, Operations Management, Offshoring, Process Improvement, Team Management, Strategy, Professional Services, Solution Selling, Sales, Analysis, Business Process, Financial Messaging, Telecommunications, Management, SaaS, Business Analysis, Performance-Based..., Business Transformation, Value Propositions, Business Process...
Education
University of Miami 1985 — 1989
BBA, Human Resources, Psychology
Convergys Corporation 2001 - Present
Convergys 1998 - 2001
Convergys 1995 - 1998
Skills
Outsourcing, SAP Xcelsius dashboards, BPO, Value Proposition..., Call Centers, Service Delivery, Customer Experience, Call Center, Contact Centers, CRM, Consulting, Vendor Management, Customer Satisfaction, Project Management, Enterprise Software, Workforce Management, Pre-sales, Operations Management, Offshoring, Process Improvement, Team Management, Strategy, Professional Services, Solution Selling, Sales, Analysis, Business Process, Financial Messaging, Telecommunications, Management, SaaS, Business Analysis, Performance-Based..., Business Transformation, Value Propositions, Business Process...
Education
University of Miami 1985 — 1989
BBA, Human Resources, Psychology
Tabitha Berry Tabitha Berry's Convergys Experience April 2004 - August 2005
Job Financial Analyst at World Bank
Industry Accounting
Experience
World Bank Group November 2013 - Present
MIL January 2010 - November 2013
Allstate Insurance August 2005 - December 2008
Convergys April 2004 - August 2005
Skills
Financial Reporting, Accounting, Finance, Data Analysis, Problem Solving, Customer Relations, Financial Analysis, Pivot Tables, Forecasting, Access, Vlookup, Accruals, Accounts Payable, US GAAP, Sarbanes-Oxley Act, COSO, Oracle SQL, Oracle Applications, SAP Business Software, COBIT, SQL, Test Planning, User Acceptance Testing, System Testing, Relational Databases, Object Oriented Design, Systems Analysis, Data Flow, Requirements Gathering, Requirements Analysis, Audit Command Language, Customer Service
Education
University of Maryland University College 2010 — 2013
Master of Science (MS), Accounting and Information Systems
University of North Carolina at Charlotte 2006 — 2009
BS, Finance- Insurance and Risk Management
University of North Carolina at Charlotte 2002 — 2009
Bachelor of Science, Accounting
University of North Carolina at Charlotte - Belk College of Business 2006 — 2008
BS, Accounting
World Bank Group November 2013 - Present
MIL January 2010 - November 2013
Allstate Insurance August 2005 - December 2008
Convergys April 2004 - August 2005
Skills
Financial Reporting, Accounting, Finance, Data Analysis, Problem Solving, Customer Relations, Financial Analysis, Pivot Tables, Forecasting, Access, Vlookup, Accruals, Accounts Payable, US GAAP, Sarbanes-Oxley Act, COSO, Oracle SQL, Oracle Applications, SAP Business Software, COBIT, SQL, Test Planning, User Acceptance Testing, System Testing, Relational Databases, Object Oriented Design, Systems Analysis, Data Flow, Requirements Gathering, Requirements Analysis, Audit Command Language, Customer Service
Education
University of Maryland University College 2010 — 2013
Master of Science (MS), Accounting and Information Systems
University of North Carolina at Charlotte 2006 — 2009
BS, Finance- Insurance and Risk Management
University of North Carolina at Charlotte 2002 — 2009
Bachelor of Science, Accounting
University of North Carolina at Charlotte - Belk College of Business 2006 — 2008
BS, Accounting
William Douglass William Douglass's Convergys Experience March 1998 - April 2000
Job Signal Warrant Officer, US Army
Industry Military
Experience
US Army 2010 - Present
US Army April 2000 - November 2009
Convergys March 1998 - April 2000
Skills
CCNA (Cisco Certified..., CCNA Security, Security+, CISSP (Certified..., Army, WAN, VoIP, Security Clearance, Information Assurance, Top Secret, CCNA, Networking
Education
University of Maryland University College 2005 — 2010
Bachelor of Arts, History
Western Wyoming Community College 1993 — 1997
AA
Evanston High School, Evanston WY 1990 — 1993
Graduate
US Army 2010 - Present
US Army April 2000 - November 2009
Convergys March 1998 - April 2000
Skills
CCNA (Cisco Certified..., CCNA Security, Security+, CISSP (Certified..., Army, WAN, VoIP, Security Clearance, Information Assurance, Top Secret, CCNA, Networking
Education
University of Maryland University College 2005 — 2010
Bachelor of Arts, History
Western Wyoming Community College 1993 — 1997
AA
Evanston High School, Evanston WY 1990 — 1993
Graduate
Jan Morales's Convergys Experience October 2010 - June 2011
Job Pearson
Industry Education Management
Experience
Pearson Embanet 2015 - 2015
Pearson Embanet 2015 - 2015
Pearson Embanet 2015 - 2015
Apple Retail June 2011 - July 2013
Convergys October 2010 - June 2011
Cornerstone Connection April 2005 - April 2010
Radisson Hotel Downtown October 2004 - April 2005
Arden House Antiques July 2001 - February 2002
Wells Fargo Bank September 2000 - March 2001
Skills
QuickBooks, Operations Management, Payroll, Office Administration, Mac, Teamwork, Spanish, Customer Service, Outlook, Sales, Access, Facebook, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Nonprofits, Event Management, Marketing, Blogging, Management, Budgets, Leadership, Online Marketing, Social Media Marketing, Event Planning, CRM, Project Planning, Social Networking, Time Management
Education
Belhaven University 2008 — 2010
Masters, Business Administration
University of Michigan 1996 — 2000
Bachelor in Arts, Organizational Studies
Pearson Embanet 2015 - 2015
Pearson Embanet 2015 - 2015
Pearson Embanet 2015 - 2015
Apple Retail June 2011 - July 2013
Convergys October 2010 - June 2011
Cornerstone Connection April 2005 - April 2010
Radisson Hotel Downtown October 2004 - April 2005
Arden House Antiques July 2001 - February 2002
Wells Fargo Bank September 2000 - March 2001
Skills
QuickBooks, Operations Management, Payroll, Office Administration, Mac, Teamwork, Spanish, Customer Service, Outlook, Sales, Access, Facebook, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Nonprofits, Event Management, Marketing, Blogging, Management, Budgets, Leadership, Online Marketing, Social Media Marketing, Event Planning, CRM, Project Planning, Social Networking, Time Management
Education
Belhaven University 2008 — 2010
Masters, Business Administration
University of Michigan 1996 — 2000
Bachelor in Arts, Organizational Studies
Thaba Russell's Convergys Experience February 2005 - February 2009
Job Senior Account Executive at EDGE Business Systems
Industry Business Supplies and Equipment
Experience
EDGE Business Systems June 2015 - Present
Sharp Business Systems February 2012 - May 2015
DocuTeam Inc 2009 - April 2012
CONVERGYS February 2005 - February 2009
Skills
Solution Selling, New Business Development, Document Management, Photocopier, Sales Management, Scanners, Customer Service, Account Management, Cold Calling, B2B, Sales Process, Managed Print Services, Business Development, CRM, Management, Sales Operations, Selling, Sales
Education
University of Michigan 2000 — 2006
B.M.E., Mechanical Engineering
University of Toledo 2002 — 2004
Bachelor's degree, Business Administration and Management, General
EDGE Business Systems June 2015 - Present
Sharp Business Systems February 2012 - May 2015
DocuTeam Inc 2009 - April 2012
CONVERGYS February 2005 - February 2009
Skills
Solution Selling, New Business Development, Document Management, Photocopier, Sales Management, Scanners, Customer Service, Account Management, Cold Calling, B2B, Sales Process, Managed Print Services, Business Development, CRM, Management, Sales Operations, Selling, Sales
Education
University of Michigan 2000 — 2006
B.M.E., Mechanical Engineering
University of Toledo 2002 — 2004
Bachelor's degree, Business Administration and Management, General
Garland Ellison Garland Ellison's Convergys Experience January 2005 - August 2006
Job Desktop Support Specialist
Industry Information Technology and Services
Experience
Ralcorp Holdings January 2013 - Present
Mercy October 2012 - January 2013
CPI Corp. June 2012 - September 2012
Enterprise Rent-A-Car July 2011 - May 2012
Macy's July 2007 - June 2011
Convergys January 2005 - August 2006
Skills
BMC Remedy, Microsoft Office, Microsoft Exchange, Microsoft Excel, Outlook, Adobe Acrobat, Remote Desktop, Remote Troubleshooting, Avaya, VNC, Cisco VoIP, Bomgar, Citrix, Active Directory, Oracle, OSX, iOS, WebEx, Networking, Routers, Modems, Windows, Mac, Help Desk Support, OS X, Software Installation, Technical Support
Education
Florissant Valley Community College
A+ Certification
University of Missouri - St. Louis 2006 — 2011
Bachelor of Science (BS)
Hazelwood Central High School 2002 — 2006
Ralcorp Holdings January 2013 - Present
Mercy October 2012 - January 2013
CPI Corp. June 2012 - September 2012
Enterprise Rent-A-Car July 2011 - May 2012
Macy's July 2007 - June 2011
Convergys January 2005 - August 2006
Skills
BMC Remedy, Microsoft Office, Microsoft Exchange, Microsoft Excel, Outlook, Adobe Acrobat, Remote Desktop, Remote Troubleshooting, Avaya, VNC, Cisco VoIP, Bomgar, Citrix, Active Directory, Oracle, OSX, iOS, WebEx, Networking, Routers, Modems, Windows, Mac, Help Desk Support, OS X, Software Installation, Technical Support
Education
Florissant Valley Community College
A+ Certification
University of Missouri - St. Louis 2006 — 2011
Bachelor of Science (BS)
Hazelwood Central High School 2002 — 2006
Andy Rhee Andy Rhee's Convergys Experience 2009 - 2010
Job Senior Technical Yahoo at Yahoo
Industry Internet
Experience
Yahoo 2010 - February 2015
Convergys 2009 - 2010
CashEdge 2007 - 2009
VERISIGN 2000 - 2007
ServiceNet, Accenture (Anderson Consulting) Enterprise 1999 - 2000
Sytel 1996 - 1999
Skills
Hadoop, Distributed Systems, Linux, Unix, Perl, Hive, GDM, Shell Scripting, Data Management, Scalability, Java, Jenkins, iOS development, PHP, HCat, MySQL, Android Development, JavaScript, Python, Oozie, Pig, Oracle, Agile Methodologies, Apache, Objective-C, Clojure, Ruby, Go
Education
University of Maryland University College
Bachelor of Science (B.S.), Computer Science
Yahoo 2010 - February 2015
Convergys 2009 - 2010
CashEdge 2007 - 2009
VERISIGN 2000 - 2007
ServiceNet, Accenture (Anderson Consulting) Enterprise 1999 - 2000
Sytel 1996 - 1999
Skills
Hadoop, Distributed Systems, Linux, Unix, Perl, Hive, GDM, Shell Scripting, Data Management, Scalability, Java, Jenkins, iOS development, PHP, HCat, MySQL, Android Development, JavaScript, Python, Oozie, Pig, Oracle, Agile Methodologies, Apache, Objective-C, Clojure, Ruby, Go
Education
University of Maryland University College
Bachelor of Science (B.S.), Computer Science
Steve Possino's Convergys Experience 2001 - 2003
Job President & CEO, Encore Healthcare Services, Inc.
Industry Hospital & Health Care
Experience
Pennsylvania Assisted Living Association - PALA January 2012 - Present
Encore Healthcare Services, Inc. 2007 - Present
Narus (acquired by Boeing) 2003 - 2006
Convergys 2001 - 2003
Geneva Technology (acquired by Convergys) 2000 - 2001
LHS Communications (acquired by SEMA) 1998 - 2000
Skills
Strategic Partnerships, Account Management, Business Development, Strategic Planning, SaaS, Leadership, Team Building, Contract Negotiation, Sales Management, Sales, Marketing Strategy, Cloud Computing, Program Management, Management, Sales Operations, Budgets, Marketing, Start-ups, Negotiation
Education
University of Miami - School of Business 1995 — 2001
BBA
University of Miami - School of Business
Finance
West Virginia University
West Virginia University
Pennsylvania Assisted Living Association - PALA January 2012 - Present
Encore Healthcare Services, Inc. 2007 - Present
Narus (acquired by Boeing) 2003 - 2006
Convergys 2001 - 2003
Geneva Technology (acquired by Convergys) 2000 - 2001
LHS Communications (acquired by SEMA) 1998 - 2000
Skills
Strategic Partnerships, Account Management, Business Development, Strategic Planning, SaaS, Leadership, Team Building, Contract Negotiation, Sales Management, Sales, Marketing Strategy, Cloud Computing, Program Management, Management, Sales Operations, Budgets, Marketing, Start-ups, Negotiation
Education
University of Miami - School of Business 1995 — 2001
BBA
University of Miami - School of Business
Finance
West Virginia University
West Virginia University
Daniel Jaschob's Convergys Experience 1991 - 2003
Job Software Developer Biochemistry Department at University of Washington
Industry Computer Software
Experience
University of Washington September 2011 - Present
CyberSource June 2011 - September 2011
University of Washington November 2009 - June 2011
Greythorn April 2009 - May 2009
CDI February 2008 - March 2009
BI January 2007 - February 2008
Citi Group September 2006 - January 2007
WHITTMANHART Interactive April 2006 - September 2006
Convergys 1991 - 2003
Skills
Tomcat, Web Services, Java, Subversion, Software Development, Apache, Web Development
Education
University of Minnesota Duluth 1985 — 1990
Bachelors of Science
University of Washington September 2011 - Present
CyberSource June 2011 - September 2011
University of Washington November 2009 - June 2011
Greythorn April 2009 - May 2009
CDI February 2008 - March 2009
BI January 2007 - February 2008
Citi Group September 2006 - January 2007
WHITTMANHART Interactive April 2006 - September 2006
Convergys 1991 - 2003
Skills
Tomcat, Web Services, Java, Subversion, Software Development, Apache, Web Development
Education
University of Minnesota Duluth 1985 — 1990
Bachelors of Science
Jerry Leung's Convergys Experience February 2001 - July 2003
Job
Industry Information Technology and Services
Experience
MasterCard August 2015 - Present
Landis+Gyr January 2008 - July 2015
Daugherty Solutions / Anheuser-Busch Mobility May 2007 - December 2007
Daugherty Business Solutions/ Anheuser-Busch Mobility February 2006 - May 2007
MetaMatrix March 2004 - January 2006
321 Studios September 2003 - April 2004
Convergys February 2001 - July 2003
Skills
SQL Server, XML, HTML, C++, Visio, TCP/IP, FTP, DNS, C, Microsoft SQL Server, Windows Server, Testing, Unix, Integration, Troubleshooting, Process Improvement, Requirements Analysis, Project Management, SDLC, Software Documentation, Management, PL/SQL, Oracle, System Deployment, SQL, Databases, Quality Assurance, Technical Support, Business Process
Education
University of Missouri - St. Louis 2003 — 2006
BS
MasterCard August 2015 - Present
Landis+Gyr January 2008 - July 2015
Daugherty Solutions / Anheuser-Busch Mobility May 2007 - December 2007
Daugherty Business Solutions/ Anheuser-Busch Mobility February 2006 - May 2007
MetaMatrix March 2004 - January 2006
321 Studios September 2003 - April 2004
Convergys February 2001 - July 2003
Skills
SQL Server, XML, HTML, C++, Visio, TCP/IP, FTP, DNS, C, Microsoft SQL Server, Windows Server, Testing, Unix, Integration, Troubleshooting, Process Improvement, Requirements Analysis, Project Management, SDLC, Software Documentation, Management, PL/SQL, Oracle, System Deployment, SQL, Databases, Quality Assurance, Technical Support, Business Process
Education
University of Missouri - St. Louis 2003 — 2006
BS
Anne Bilka's Convergys Experience May 2000 - October 2005
Job Communications, Project Management and OD Professional
Industry Public Relations and Communications
Experience
Maritz Loyalty and Motivation February 2010 - Present
Missouri Botanical Garden May 2009 - February 2010
Maritz April 2007 - April 2009
Maritz October 2005 - April 2007
Convergys May 2000 - October 2005
Maritz September 1996 - December 1997
Maritz October 1995 - September 1996
Saint Louis Zoo January 1994 - September 1995
St. Louis Science Center June 1993 - December 1993
Skills
Cross-functional Team..., Event Planning, Project Management, Newsletters, Process Improvement, Management, Strategy, Organizational..., Employee Relations, Employee Engagement, Internal Communications, Business Strategy, Marketing Strategy, Instructional Design, Content Management, Strategic Communications, Team Leadership, Copy Editing, Team Building, Creative Writing, Microsoft Office, Product Marketing, Training, Web Project Management, Technical Writing, Public Relations, Social Media Marketing, Copywriting, Social Media, Marketing Communications, Marketing, Press Releases, Leadership, Technical Leadership
Education
Webster University 1997 — 2000
MBA
University of Missouri-Columbia 1989 — 1993
Bachelor of Journalism, Advertising
Maritz Loyalty and Motivation February 2010 - Present
Missouri Botanical Garden May 2009 - February 2010
Maritz April 2007 - April 2009
Maritz October 2005 - April 2007
Convergys May 2000 - October 2005
Maritz September 1996 - December 1997
Maritz October 1995 - September 1996
Saint Louis Zoo January 1994 - September 1995
St. Louis Science Center June 1993 - December 1993
Skills
Cross-functional Team..., Event Planning, Project Management, Newsletters, Process Improvement, Management, Strategy, Organizational..., Employee Relations, Employee Engagement, Internal Communications, Business Strategy, Marketing Strategy, Instructional Design, Content Management, Strategic Communications, Team Leadership, Copy Editing, Team Building, Creative Writing, Microsoft Office, Product Marketing, Training, Web Project Management, Technical Writing, Public Relations, Social Media Marketing, Copywriting, Social Media, Marketing Communications, Marketing, Press Releases, Leadership, Technical Leadership
Education
Webster University 1997 — 2000
MBA
University of Missouri-Columbia 1989 — 1993
Bachelor of Journalism, Advertising
Colleen Mayer's Convergys Experience November 2006 - December 2007
Job Program Manager at Teradata
Industry Information Technology and Services
Experience
Teradata July 2012 - Present
ACS, a Xerox Company March 2012 - June 2012
Raytheon Professional Services January 2008 - October 2011
Convergys November 2006 - December 2007
Affiliated Computer Services October 2004 - November 2006
Siemens IT Solutions and Services Pvt. Ltd. November 1999 - October 2004
EDS Corporation April 1989 - November 1999
Skills
Program Management, Cross-functional Team..., Six Sigma, PMO, Agile Project Management, Certified Scrum Master..., Business Analysis, Iso 9000, ISO 9001, IT Outsourcing, Outsourcing, Business Process, CRM, Project Management, Management
Education
University of Michigan
BSA, Information Technology
Walsh College of Accountancy and Business Administration
MSA, Operations Management
Teradata July 2012 - Present
ACS, a Xerox Company March 2012 - June 2012
Raytheon Professional Services January 2008 - October 2011
Convergys November 2006 - December 2007
Affiliated Computer Services October 2004 - November 2006
Siemens IT Solutions and Services Pvt. Ltd. November 1999 - October 2004
EDS Corporation April 1989 - November 1999
Skills
Program Management, Cross-functional Team..., Six Sigma, PMO, Agile Project Management, Certified Scrum Master..., Business Analysis, Iso 9000, ISO 9001, IT Outsourcing, Outsourcing, Business Process, CRM, Project Management, Management
Education
University of Michigan
BSA, Information Technology
Walsh College of Accountancy and Business Administration
MSA, Operations Management
Maria Adelaida Ott's Convergys Experience November 2003 - August 2009
Job Business System Analyst III at CACI International Inc
Industry Computer Software
Experience
CACI International Inc December 2012 - Present
CACI International Inc March 2012 - December 2012
ALP International October 2009 - March 2012
Convergys November 2003 - August 2009
ILM Consulting 1995 - 1998
Mobil Oil Corporation 1992 - 1996
Mobil Oil Corporation 1991 - 1996
Mobil Oil Corporation 1987 - 1991
University of Maryland 1986 - 1991
Brown Boveri Colombiana 1983 - 1985
Skills
Testing, Test Planning, Test Management, Manual Testing, Test Automation, Integration Testing, System Testing, Regression Testing, User Acceptance Testing, Business Intelligence, Databases, Database Design, Database Administration, Database Replication, Data Warehousing, ETL, SDLC, Oracle, PL/SQL, Replication, Integration, Quality Assurance, Requirements Analysis, Unix, Software Quality..., SQL, Microsoft SQL Server, Quality Center, Solaris, Test Cases, Software Project...
Education
University of Maryland College Park 1986 — 1991
Bachelor of Science, Computer Science
CACI International Inc December 2012 - Present
CACI International Inc March 2012 - December 2012
ALP International October 2009 - March 2012
Convergys November 2003 - August 2009
ILM Consulting 1995 - 1998
Mobil Oil Corporation 1992 - 1996
Mobil Oil Corporation 1991 - 1996
Mobil Oil Corporation 1987 - 1991
University of Maryland 1986 - 1991
Brown Boveri Colombiana 1983 - 1985
Skills
Testing, Test Planning, Test Management, Manual Testing, Test Automation, Integration Testing, System Testing, Regression Testing, User Acceptance Testing, Business Intelligence, Databases, Database Design, Database Administration, Database Replication, Data Warehousing, ETL, SDLC, Oracle, PL/SQL, Replication, Integration, Quality Assurance, Requirements Analysis, Unix, Software Quality..., SQL, Microsoft SQL Server, Quality Center, Solaris, Test Cases, Software Project...
Education
University of Maryland College Park 1986 — 1991
Bachelor of Science, Computer Science
Dumpa Naveen's Convergys Experience 2007 - 2009
Job Senior Service Adviser at SuccessFactors
Industry Computer Software
Experience
SuccessFactors September 2014 - Present
American Water July 2014 - Present
Altegrity June 2012 - April 2014
Altegrity May 2011 - June 2012
Hess Corporation April 2010 - June 2011
BMS February 2009 - June 2010
Convergys 2007 - 2009
BMS August 2004 - June 2007
Interstate Brands Companies, MO November 2003 - March 2004
Anheuser-Busch Companies, MO May 2003 - August 2003
Skills
SAP HR, SAP Portal, Human Resources, HRIS, SAP, Personnel Management, SAP R/3, Training, Payroll, Software Documentation, Testing, ESS, SAP ERP, Integration, Management, ERP, Data Migration, Business Process, SAP Implementation
Education
University of Massachusetts at Lowell 2001 — 2003
Masters, Computer Engg
GITAM 1996 — 2000
Bachelor of Science (BS), Electronics and instrumentation Engg
BHPV school
SuccessFactors September 2014 - Present
American Water July 2014 - Present
Altegrity June 2012 - April 2014
Altegrity May 2011 - June 2012
Hess Corporation April 2010 - June 2011
BMS February 2009 - June 2010
Convergys 2007 - 2009
BMS August 2004 - June 2007
Interstate Brands Companies, MO November 2003 - March 2004
Anheuser-Busch Companies, MO May 2003 - August 2003
Skills
SAP HR, SAP Portal, Human Resources, HRIS, SAP, Personnel Management, SAP R/3, Training, Payroll, Software Documentation, Testing, ESS, SAP ERP, Integration, Management, ERP, Data Migration, Business Process, SAP Implementation
Education
University of Massachusetts at Lowell 2001 — 2003
Masters, Computer Engg
GITAM 1996 — 2000
Bachelor of Science (BS), Electronics and instrumentation Engg
BHPV school
Chris Darden's Convergys Experience March 1999 - January 2006
Job Workforce Decision and Planning Analyst at SSM Health Care
Industry Insurance
Experience
SSM Health Care September 2010 - Present
GMAC Insurance March 2006 - August 2010
Convergys March 1999 - January 2006
Skills
SQL, Healthcare Information..., Data Analysis, Process Improvement, Healthcare, Project Management, EHR, EMR, HTML, Microsoft Office, Healthcare Management, Windows, Web Development, CSS, MySQL, Applicant Tracking..., Hospitals, Databases, Management, Business Analysis, Leadership
Education
University of Missouri-Columbia 1993 — 1997
SSM Health Care September 2010 - Present
GMAC Insurance March 2006 - August 2010
Convergys March 1999 - January 2006
Skills
SQL, Healthcare Information..., Data Analysis, Process Improvement, Healthcare, Project Management, EHR, EMR, HTML, Microsoft Office, Healthcare Management, Windows, Web Development, CSS, MySQL, Applicant Tracking..., Hospitals, Databases, Management, Business Analysis, Leadership
Education
University of Missouri-Columbia 1993 — 1997
Jane Gilbert's Convergys Experience October 2011 - June 2012
Job Chief Product Manager at The HIPAA ETool
Industry Computer Software
Experience
The HIPAA E-Tool March 2013 - Present
Convergys October 2011 - June 2012
Convergys July 2007 - October 2011
Convergys March 2006 - July 2007
Convergys March 2005 - March 2006
Convergys May 2002 - March 2005
Abiliti Solutions, Inc. 1999 - 2002
Technology Applications, Inc. 1997 - 1999
Technology Applications 1997 - 1999
Skills
Telecommunications, Vendor Management, Product Management, Pre-sales, BPO, CRM, Business Analysis, Call Center, Customer Experience, Program Management, Go-to-market Strategy, Enterprise Software, Billing Systems, Product Marketing, Team Management, Requirements Analysis, Solution Architecture, Management, Sales, Product Launch, Strategy, Market Analysis, Mobile Devices, Marketing, Cross-functional Team..., Strategic Partnerships, Professional Services
Education
University of Missouri-Columbia 1978 — 1982
The HIPAA E-Tool March 2013 - Present
Convergys October 2011 - June 2012
Convergys July 2007 - October 2011
Convergys March 2006 - July 2007
Convergys March 2005 - March 2006
Convergys May 2002 - March 2005
Abiliti Solutions, Inc. 1999 - 2002
Technology Applications, Inc. 1997 - 1999
Technology Applications 1997 - 1999
Skills
Telecommunications, Vendor Management, Product Management, Pre-sales, BPO, CRM, Business Analysis, Call Center, Customer Experience, Program Management, Go-to-market Strategy, Enterprise Software, Billing Systems, Product Marketing, Team Management, Requirements Analysis, Solution Architecture, Management, Sales, Product Launch, Strategy, Market Analysis, Mobile Devices, Marketing, Cross-functional Team..., Strategic Partnerships, Professional Services
Education
University of Missouri-Columbia 1978 — 1982
Vincent Walcott's Convergys Experience January 2009 - June 2011
Job Director Provisioning Operations at VERISIGN
Industry Information Technology and Services
Experience
VERISIGN August 2014 - Present
VERISIGN July 2011 - Present
Convergys January 2009 - June 2011
VeriSign Inc. October 2007 - December 2008
VeriSign, Inc. 2005 - September 2007
VeriSign, Inc. 2002 - 2005
VeriSign, Inc. 2001 - 2002
VeriSign, Inc. 2000 - 2001
Network Solutions, Inc. 1999 - 2000
Network Solutions, Inc. 1996 - 1999
Education
University of Maryland University College
VERISIGN August 2014 - Present
VERISIGN July 2011 - Present
Convergys January 2009 - June 2011
VeriSign Inc. October 2007 - December 2008
VeriSign, Inc. 2005 - September 2007
VeriSign, Inc. 2002 - 2005
VeriSign, Inc. 2001 - 2002
VeriSign, Inc. 2000 - 2001
Network Solutions, Inc. 1999 - 2000
Network Solutions, Inc. 1996 - 1999
Education
University of Maryland University College
John Sobetski's Convergys Experience February 2003 - March 2009
Job Cashier at Headingley Husky
Industry Internet
Experience
Headingley Husky January 2010 - Present
Convergys February 2003 - March 2009
Skills
Call Centers, Customer Service, Sales
Education
University of Manitoba 1990 — 1997
S.C.I.
Headingley Husky January 2010 - Present
Convergys February 2003 - March 2009
Skills
Call Centers, Customer Service, Sales
Education
University of Manitoba 1990 — 1997
S.C.I.
Bill Tortorella's Convergys Experience 2005 - 2006
Job Helping Businesses Run Simple with SAP
Industry Information Technology and Services
Experience
SAP March 2012 - Present
RunE2E May 2011 - April 2012
B2B Workforce June 2006 - December 2010
Convergys 2005 - 2006
Venturi Technology Partners 2002 - 2004
Oxford Global Technology Partners 1995 - 2001
Siemens Nixdorf AG 1985 - 1994
IBM 1980 - 1984
Skills
Professional Services, SAP, Account Management, Business Process, CRM, ERP, Enterprise Software, Management, Integration
Education
University of Massachusetts, Amherst
BS Business Administration, Accounting
SAP March 2012 - Present
RunE2E May 2011 - April 2012
B2B Workforce June 2006 - December 2010
Convergys 2005 - 2006
Venturi Technology Partners 2002 - 2004
Oxford Global Technology Partners 1995 - 2001
Siemens Nixdorf AG 1985 - 1994
IBM 1980 - 1984
Skills
Professional Services, SAP, Account Management, Business Process, CRM, ERP, Enterprise Software, Management, Integration
Education
University of Massachusetts, Amherst
BS Business Administration, Accounting
Ray Roache's Convergys Experience 1997 - 2004
Job Computer Systems Manager
Industry Information Technology and Services
Experience
Convergys 1997 - 2004
AT&T May 1967 - December 1997
Education
University of Maryland University College 1963 — 1970
Convergys 1997 - 2004
AT&T May 1967 - December 1997
Education
University of Maryland University College 1963 — 1970
Ameen Hakim's Convergys Experience July 1997 - May 2008
Job Principle consultant at Private Company
Industry Telecommunications
Experience
Florida Blue May 2013 - June 2014
Avaya May 2008 - January 2013
AIS 2012 - 2013
Convergys July 1997 - May 2008
AT&T December 1989 - July 1997
Skills
H.323, IVR, Avaya, SIP, VoIP, Unified Communications, Telecommunications, CTI, Service Delivery, Solution Architecture, Integration, Contact Centers, Telephony, Pre-sales, Managed Services, Enterprise Software, Data Center, Vendor Management, IP, Call Centers, Cisco Technologies, ACD, Cloud Computing, Outsourcing, Disaster Recovery, Requirements Analysis
Education
University of Michigan
Computer Science
Florida Blue May 2013 - June 2014
Avaya May 2008 - January 2013
AIS 2012 - 2013
Convergys July 1997 - May 2008
AT&T December 1989 - July 1997
Skills
H.323, IVR, Avaya, SIP, VoIP, Unified Communications, Telecommunications, CTI, Service Delivery, Solution Architecture, Integration, Contact Centers, Telephony, Pre-sales, Managed Services, Enterprise Software, Data Center, Vendor Management, IP, Call Centers, Cisco Technologies, ACD, Cloud Computing, Outsourcing, Disaster Recovery, Requirements Analysis
Education
University of Michigan
Computer Science
Theo Srivastava's Convergys Experience 2005 - 2007
Job Account Executive at Roche Diagnostics
Industry Hospital & Health Care
Experience
Roche Diagnostics January 2011 - Present
Roche Diagnostics July 2014 - September 2014
Commtech Office Solutions December 2006 - January 2011
Convergys 2005 - 2007
Maple Leaf Foods September 2003 - December 2003
NBTY April 2003 - August 2003
Skills
Sales Process, Account Management, Solution Selling, B2B, Sales, Management, Cold Calling, Selling, Customer Service, New Business Development, Medical Devices, Direct Sales, Marketing, Medical Sales, Selling Skills, Key Account Management, Business Relationship..., Point of Care, Medical Software Sales, Software Solution Sales, Strategic Sales, Sales Presentations, Strategic Planning, Government Procurement, State & Local...
Education
University of Manitoba 2000 — 2005
Major, Microbiology Co-op
Fort Richmond Collegiate 1997 — 2000
Diploma, High School
Roche Diagnostics January 2011 - Present
Roche Diagnostics July 2014 - September 2014
Commtech Office Solutions December 2006 - January 2011
Convergys 2005 - 2007
Maple Leaf Foods September 2003 - December 2003
NBTY April 2003 - August 2003
Skills
Sales Process, Account Management, Solution Selling, B2B, Sales, Management, Cold Calling, Selling, Customer Service, New Business Development, Medical Devices, Direct Sales, Marketing, Medical Sales, Selling Skills, Key Account Management, Business Relationship..., Point of Care, Medical Software Sales, Software Solution Sales, Strategic Sales, Sales Presentations, Strategic Planning, Government Procurement, State & Local...
Education
University of Manitoba 2000 — 2005
Major, Microbiology Co-op
Fort Richmond Collegiate 1997 — 2000
Diploma, High School
Chrystal Holmes's Convergys Experience Assistant TeacherHarlem Success AcademyMarch 2009 - Present
Job Assistant Teacher at Harlem Success Academy
Industry Consumer Services
Experience
Convergys Assistant TeacherHarlem Success AcademyMarch 2009 - Present
Education
University of Missouri-Saint Louis 2004 — 2006
Convergys Assistant TeacherHarlem Success AcademyMarch 2009 - Present
Education
University of Missouri-Saint Louis 2004 — 2006
Gonzalo Cadavis's Convergys Experience 2001 - Present
Job Manager/Proprietor at GAC Aerodynamics Technologies
Industry Mechanical or Industrial Engineering
Experience
GAC Aerodynamics Technologies 2005 - Present
Convergys 2001 - Present
Education
University of Manitoba 2008 — 2008
Mechanical Engineering
CAA Air Academy
Diploma in, Air Traffic Control
University of Mindanao
B.S.in Mechanical Engineering, Mechanical Engineering
GAC Aerodynamics Technologies 2005 - Present
Convergys 2001 - Present
Education
University of Manitoba 2008 — 2008
Mechanical Engineering
CAA Air Academy
Diploma in, Air Traffic Control
University of Mindanao
B.S.in Mechanical Engineering, Mechanical Engineering
Becky Herring's Convergys Experience 1999 - 2005
Job Office Manager at LRWL Inc. and Independent Consultant for Rodan & Fields
Industry Information Technology and Services
Experience
Rodan + Fields 2014 - Present
LRWL Inc. June 2011 - Present
Group W April 2009 - January 2011
Helios HR March 2005 - April 2009
Levick Strategic Communications 2007 - 2008
Convergys 1999 - 2005
PriceInteractive 1999 - 2001
Dorsey & Whitney LLP 1995 - 1999
Dorsey & Whitney LLP 1995 - 1999
Hall, Markle, Sickels & Fudala 1989 - 1993
Skills
Performance Management, Human Resources, Employee Relations, Recruiting, Onboarding, HRIS, Talent Management, Talent Acquisition, Benefits Administration, Employee Engagement, Employee Benefits, Deferred Compensation, Applicant Tracking..., Personnel Management, Organizational..., New Hire Orientations, HR Policies, HR Consulting, Training, Vendor Management, Strategic Planning, Technical Recruiting, Organizational..., College Recruiting, Temporary Placement, PeopleSoft, Hiring, Workforce Planning, Internet Recruiting, Taleo
Education
University of Maryland University College
Bachelors, Bus Admin/HR
Annandale High School
Annandale High School
Rodan + Fields 2014 - Present
LRWL Inc. June 2011 - Present
Group W April 2009 - January 2011
Helios HR March 2005 - April 2009
Levick Strategic Communications 2007 - 2008
Convergys 1999 - 2005
PriceInteractive 1999 - 2001
Dorsey & Whitney LLP 1995 - 1999
Dorsey & Whitney LLP 1995 - 1999
Hall, Markle, Sickels & Fudala 1989 - 1993
Skills
Performance Management, Human Resources, Employee Relations, Recruiting, Onboarding, HRIS, Talent Management, Talent Acquisition, Benefits Administration, Employee Engagement, Employee Benefits, Deferred Compensation, Applicant Tracking..., Personnel Management, Organizational..., New Hire Orientations, HR Policies, HR Consulting, Training, Vendor Management, Strategic Planning, Technical Recruiting, Organizational..., College Recruiting, Temporary Placement, PeopleSoft, Hiring, Workforce Planning, Internet Recruiting, Taleo
Education
University of Maryland University College
Bachelors, Bus Admin/HR
Annandale High School
Annandale High School
Daymion Montanez's Convergys Experience April 2001 - April 2007
Job Director, Employee Relations at Time Warner Cable
Industry Entertainment
Experience
Time Warner Cable April 2007 - Present
Convergys April 2001 - April 2007
M/A/R/C Research December 1996 - January 2001
American Airlines January 1992 - December 1996
Skills
Human Resources, Talent Management, Recruiting, Benefits Administration, Performance Management, Onboarding, Employee Relations, EEOC, HRIS, PeopleSoft, Acquisition Integration, Talent Acquisition, Workforce Planning, Customer Experience, Succession Planning, College Recruiting, Customer Service, FMLA, Employee Engagement, Applicant Tracking..., Deferred Compensation, Management, Labor Relations, New Hire Orientations, HR Policies, Strategic Planning, Personnel Management, Team Building, Team Management, Organizational Structure, Affirmative Action, Call Centers, Employee Benefits, Strategic Partnerships, Process Improvement, Job Descriptions, Training, Organizational..., Executive Management, Performance Improvement, Customer Retention, Soft Skills, Staff Development, Strategic Leadership, People Skills, Team Leadership
Education
University of Maryland College Park 1983 — 1987
Bachelors in Business, Business and Psychology
Time Warner Cable April 2007 - Present
Convergys April 2001 - April 2007
M/A/R/C Research December 1996 - January 2001
American Airlines January 1992 - December 1996
Skills
Human Resources, Talent Management, Recruiting, Benefits Administration, Performance Management, Onboarding, Employee Relations, EEOC, HRIS, PeopleSoft, Acquisition Integration, Talent Acquisition, Workforce Planning, Customer Experience, Succession Planning, College Recruiting, Customer Service, FMLA, Employee Engagement, Applicant Tracking..., Deferred Compensation, Management, Labor Relations, New Hire Orientations, HR Policies, Strategic Planning, Personnel Management, Team Building, Team Management, Organizational Structure, Affirmative Action, Call Centers, Employee Benefits, Strategic Partnerships, Process Improvement, Job Descriptions, Training, Organizational..., Executive Management, Performance Improvement, Customer Retention, Soft Skills, Staff Development, Strategic Leadership, People Skills, Team Leadership
Education
University of Maryland College Park 1983 — 1987
Bachelors in Business, Business and Psychology
Glenda Demorest's Convergys Experience February 2006 - August 2009
Job at Sikorsky Labor Time and Attendence IT Support at HCL AXON
Industry Information Technology and Services
Experience
HCL AXON September 2013 - Present
HCL AXON October 2011 - December 2012
HCL AXON April 2011 - September 2011
HCL AXON September 2010 - April 2011
ITT Industries February 2010 - August 2010
ROC 2010 - 2010
Convergys February 2006 - August 2009
Arinso People Services January 2003 - March 2005
EDS 2001 - 2002
Sabre 1996 - 2001
Skills
ABAP, IDOC, Data Conversion, Interfaces, Legacy Systems, User Acceptance Testing, Human Resources, Access, Quality Assurance, ALE, Operations Management, JCL, Software Documentation, SAP, SAP ERP, SAP HR, SAP Implementation, SAP Netweaver, SAPScript, Smartforms, SAP R/3, MS Project, Program Management, ERP, Data Migration, WebDynpro, SAP Portal, BAPI, ECC, SD, SAP BW, Business Process, ESS, IDoc, SAP BI
Education
University of Maryland College Park 1986 — 1990
BS, MIS
HCL AXON September 2013 - Present
HCL AXON October 2011 - December 2012
HCL AXON April 2011 - September 2011
HCL AXON September 2010 - April 2011
ITT Industries February 2010 - August 2010
ROC 2010 - 2010
Convergys February 2006 - August 2009
Arinso People Services January 2003 - March 2005
EDS 2001 - 2002
Sabre 1996 - 2001
Skills
ABAP, IDOC, Data Conversion, Interfaces, Legacy Systems, User Acceptance Testing, Human Resources, Access, Quality Assurance, ALE, Operations Management, JCL, Software Documentation, SAP, SAP ERP, SAP HR, SAP Implementation, SAP Netweaver, SAPScript, Smartforms, SAP R/3, MS Project, Program Management, ERP, Data Migration, WebDynpro, SAP Portal, BAPI, ECC, SD, SAP BW, Business Process, ESS, IDoc, SAP BI
Education
University of Maryland College Park 1986 — 1990
BS, MIS
Robert Wurdack's Convergys Experience 1999 - 2001
Job Quality Analyst at City of Austin
Industry Government Administration
Experience
City of Kansas City, MO February 2014 - Present
City of Austin September 2006 - January 2009
Convergys 1999 - 2001
AT&T 1985 - 1999
Skills
Call Center, Process Improvement, Program Management, Software Documentation, Business Analysis, Quality Assurance, Vendor Management, Operations Management, Analysis, Troubleshooting, Telecommunications, Budgets, Call Centers
Education
University of Missouri-Kansas City 1979 — 1981
Business
City of Kansas City, MO February 2014 - Present
City of Austin September 2006 - January 2009
Convergys 1999 - 2001
AT&T 1985 - 1999
Skills
Call Center, Process Improvement, Program Management, Software Documentation, Business Analysis, Quality Assurance, Vendor Management, Operations Management, Analysis, Troubleshooting, Telecommunications, Budgets, Call Centers
Education
University of Missouri-Kansas City 1979 — 1981
Business
Anna Makris's Convergys Experience 2003 - 2005
Job Software Development Engineer at Amazon
Industry Information Technology and Services
Experience
Amazon June 2012 - Present
Chicago Trading Company February 2009 - June 2012
Goldman Sachs 2007 - 2008
Microsoft 2006 - 2006
Convergys 2003 - 2005
Education
University of Michigan - School of Information 2005 — 2007
M.S.I, Information Economics, Policy, and Management
University of Michigan 1999 — 2003
B.S.E, Computer Science
Amazon June 2012 - Present
Chicago Trading Company February 2009 - June 2012
Goldman Sachs 2007 - 2008
Microsoft 2006 - 2006
Convergys 2003 - 2005
Education
University of Michigan - School of Information 2005 — 2007
M.S.I, Information Economics, Policy, and Management
University of Michigan 1999 — 2003
B.S.E, Computer Science
Nathan Fox's Convergys Experience 2010 - 2011
Job Enterprise Software Sales Executive
Industry Computer Software
Experience
eGain Communications September 2012 - Present
Convergys 2010 - 2011
Merced Systems 2009 - 2010
ATS Inc (Aspect Software Sales Agency) 2007 - 2009
Verizon Business - specialized services March 2005 - August 2007
NCR 2003 - 2005
Data Return 2000 - 2003
Micron Electronics 1997 - 2000
Skills
Solution Selling, Software Solutions, Workforce Management, SaaS, Call Center, Channel, Customer Experience, Unified Communications, Sales Compensation, Complex Sales, Major Accounts, Software Sales, Enterprise Solutions, Technology Solutions, Managed Services, Executive Reporting, Prospects, Consultative Selling, Partner Relationships, Enterprise Software, Business Solutions, Account Management, Channel Management, Key Account Management
Education
University of Minnesota-Twin Cities 1992 — 1997
BS
Mounds View
eGain Communications September 2012 - Present
Convergys 2010 - 2011
Merced Systems 2009 - 2010
ATS Inc (Aspect Software Sales Agency) 2007 - 2009
Verizon Business - specialized services March 2005 - August 2007
NCR 2003 - 2005
Data Return 2000 - 2003
Micron Electronics 1997 - 2000
Skills
Solution Selling, Software Solutions, Workforce Management, SaaS, Call Center, Channel, Customer Experience, Unified Communications, Sales Compensation, Complex Sales, Major Accounts, Software Sales, Enterprise Solutions, Technology Solutions, Managed Services, Executive Reporting, Prospects, Consultative Selling, Partner Relationships, Enterprise Software, Business Solutions, Account Management, Channel Management, Key Account Management
Education
University of Minnesota-Twin Cities 1992 — 1997
BS
Mounds View
Robert Rybarczyk's Convergys Experience 1989 - 1991
Job Senior Programmer / Analyst at Emerson Climate Technologies
Industry Computer Software
Experience
Emerson Climate Technologies April 2007 - Present
AEON Group LLC. May 2005 - March 2007
Howard Systems International April 2004 - May 2005
Professional Data Resources (PDR, Inc.) March 2003 - April 2004
Professional Data Resources (PDR, Inc.) April 2001 - November 2002
Convergys 1989 - 1991
Skills
CICS, Testing, COBOL, Mainframe, SQL, IMS DB/DC, DB2, Program Management, Supra, Systems Analysis, Business Analysis, Requirements Analysis
Education
University of Maryland College Park 1973 — 1977
B.S., Computer Science
Emerson Climate Technologies April 2007 - Present
AEON Group LLC. May 2005 - March 2007
Howard Systems International April 2004 - May 2005
Professional Data Resources (PDR, Inc.) March 2003 - April 2004
Professional Data Resources (PDR, Inc.) April 2001 - November 2002
Convergys 1989 - 1991
Skills
CICS, Testing, COBOL, Mainframe, SQL, IMS DB/DC, DB2, Program Management, Supra, Systems Analysis, Business Analysis, Requirements Analysis
Education
University of Maryland College Park 1973 — 1977
B.S., Computer Science
Stacey Gorski's Convergys Experience September 1995 - March 2006
Job Independent Computer Software Professional
Industry Computer Software
Experience
Convergys September 1995 - March 2006
Education
University of Michigan - Stephen M. Ross School of Business 1991 — 1995
BBA, Business
Convergys September 1995 - March 2006
Education
University of Michigan - Stephen M. Ross School of Business 1991 — 1995
BBA, Business
Lillian Murray Ronneberg's Convergys Experience 1998 - 2001
Job Business Analyst at HP
Industry Health, Wellness and Fitness
Experience
HP June 2012 - Present
HP August 2008 - June 2012
Public Risk 2003 - 2007
Convergys 1998 - 2001
Maryland Development /Premiere Homes 1995 - 1996
Maryland Development /Premiere Homes 1995 - 1996
Skills
Process Improvement, Analysis, Program Management, Business Process..., Call Centers, Telecommunications, Business Analysis, Microsoft Excel, Microsoft Office, Customer Service, Vendor Management, Outsourcing
Education
Seminole Community College 2004 — 2007
E-Business
University of Maryland College Park 1986 — 1990
Bachelors, Sociology
HP June 2012 - Present
HP August 2008 - June 2012
Public Risk 2003 - 2007
Convergys 1998 - 2001
Maryland Development /Premiere Homes 1995 - 1996
Maryland Development /Premiere Homes 1995 - 1996
Skills
Process Improvement, Analysis, Program Management, Business Process..., Call Centers, Telecommunications, Business Analysis, Microsoft Excel, Microsoft Office, Customer Service, Vendor Management, Outsourcing
Education
Seminole Community College 2004 — 2007
E-Business
University of Maryland College Park 1986 — 1990
Bachelors, Sociology
Jen Staggenborg's Convergys Experience 2010 - 2015
Job Legal Support Assistant at Husch Blackwell
Industry Music
Experience
Husch Blackwell August 2015 - Present
Convergys 2010 - 2015
The Bistro at Grand Center October 2008 - May 2011
St. Louis Philharmonic 2004 - 2010
Skills
Teaching, Public Speaking, Music, Music Education, Microsoft Office, Strategic Planning, Social Media, Fundraising, Composition, Volunteer Management, Performing Arts, Fitness, Research, PowerPoint, Microsoft Word, Outlook, English, Windows, Microsoft Excel, Orchestral Music, Band, Percussion, Musicians, Drums, Music Theory, Classical, Bands
Education
University of Missouri - St. Louis
Bachelor of Arts (B.A.), Psychology
University of Missouri-Saint Louis
Bachelor of Arts (B.A.), Music Performance, General
Husch Blackwell August 2015 - Present
Convergys 2010 - 2015
The Bistro at Grand Center October 2008 - May 2011
St. Louis Philharmonic 2004 - 2010
Skills
Teaching, Public Speaking, Music, Music Education, Microsoft Office, Strategic Planning, Social Media, Fundraising, Composition, Volunteer Management, Performing Arts, Fitness, Research, PowerPoint, Microsoft Word, Outlook, English, Windows, Microsoft Excel, Orchestral Music, Band, Percussion, Musicians, Drums, Music Theory, Classical, Bands
Education
University of Missouri - St. Louis
Bachelor of Arts (B.A.), Psychology
University of Missouri-Saint Louis
Bachelor of Arts (B.A.), Music Performance, General
Geoffrey Gulley's Convergys Experience April 2015 - Present
Job Manager Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2015 - Present
Convergys February 2009 - Present
Guitar Center November 2006 - June 2008
Spy November 1999 - June 2006
Alcatel Lucent Managed Services (Application support and analysis) March 1995 - September 1997
Skills
Salesforce.com..., Leadership, Management, Net Promoter Score, Customer Experience, Process Improvement, Microsoft Office, Research, Sales, Training, Photoshop, Coaching, Call Centers, CRM, Customer Service, Customer Satisfaction, Performance Management, Salesforce.com, Team Building, Team Leadership, Team Management
Education
University of Michigan College of Literature, Science, and the Arts
Convergys April 2015 - Present
Convergys February 2009 - Present
Guitar Center November 2006 - June 2008
Spy November 1999 - June 2006
Alcatel Lucent Managed Services (Application support and analysis) March 1995 - September 1997
Skills
Salesforce.com..., Leadership, Management, Net Promoter Score, Customer Experience, Process Improvement, Microsoft Office, Research, Sales, Training, Photoshop, Coaching, Call Centers, CRM, Customer Service, Customer Satisfaction, Performance Management, Salesforce.com, Team Building, Team Leadership, Team Management
Education
University of Michigan College of Literature, Science, and the Arts
Diana Beane's Convergys Experience January 2003 - March 2007
Job Corporate Education Liason
Industry Education Management
Experience
Brenau University May 2015 - Present
ADT October 2014 - May 2015
A Social Affair Dance Studio January 2010 - June 2010
New Management Services July 2007 - November 2009
Convergys January 2003 - March 2007
American Biophysics April 2002 - July 2002
IBM January 1997 - November 2001
Skills
Event Planning, Call Centers, Instructional Design, Training Facilitation, Customer Service..., Personnel Management, Supervisory Skills, Adult Education, Project Management, Sales, Leadership, Employee Training, Process Improvement, Training
Education
University of Massachusetts, Amherst 1985 — 1989
Early Childhood Education, Education, 3.5
Brenau University May 2015 - Present
ADT October 2014 - May 2015
A Social Affair Dance Studio January 2010 - June 2010
New Management Services July 2007 - November 2009
Convergys January 2003 - March 2007
American Biophysics April 2002 - July 2002
IBM January 1997 - November 2001
Skills
Event Planning, Call Centers, Instructional Design, Training Facilitation, Customer Service..., Personnel Management, Supervisory Skills, Adult Education, Project Management, Sales, Leadership, Employee Training, Process Improvement, Training
Education
University of Massachusetts, Amherst 1985 — 1989
Early Childhood Education, Education, 3.5
Patricia H Schubert's Convergys Experience April 2013 - June 2013
Job Customer Service Representative
Industry Information Technology and Services
Experience
General Dynamics Information Technology October 2014 - Present
Group Omni January 2014 - May 2014
RGIS August 2013 - October 2013
Convergys April 2013 - June 2013
Affinitas December 2010 - November 2011
Amarr Garage Doors September 2007 - May 2010
NCS Pearson Government Solutions June 2002 - January 2007
Labor Ready 2001 - 2002
TimeLife Libraries 1998 - 1999
U.S. Term Limits March 1994 - November 1994
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Account Management, Outlook, Microsoft Office, Data Entry, Telephone Skills, Customer Retention, Microsoft Excel, Microsoft Word, Customer Experience, Training, Cold Calling
Education
University of Missouri-Kansas City
Bachelor of Arts (BA), English Language and Literature
Christian College 1966 — 1967
Associate of Arts, Liberal Arts
General Dynamics Information Technology October 2014 - Present
Group Omni January 2014 - May 2014
RGIS August 2013 - October 2013
Convergys April 2013 - June 2013
Affinitas December 2010 - November 2011
Amarr Garage Doors September 2007 - May 2010
NCS Pearson Government Solutions June 2002 - January 2007
Labor Ready 2001 - 2002
TimeLife Libraries 1998 - 1999
U.S. Term Limits March 1994 - November 1994
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Account Management, Outlook, Microsoft Office, Data Entry, Telephone Skills, Customer Retention, Microsoft Excel, Microsoft Word, Customer Experience, Training, Cold Calling
Education
University of Missouri-Kansas City
Bachelor of Arts (BA), English Language and Literature
Christian College 1966 — 1967
Associate of Arts, Liberal Arts
Donald Horn's Convergys Experience April 2013 - June 2013
Job Pc Support Specialist 2
Industry Information Technology and Services
Experience
CSC October 2010 - Present
Convergys April 2013 - June 2013
Modis July 2011 - July 2011
Xerox/CompuCom June 2011 - June 2011
CompuCom April 2011 - June 2011
BLM March 2011 - March 2011
Go 2 IT Group February 2011 - February 2011
Jasons deli July 2006 - February 2011
Skills
Troubleshooting, Hardware, Desktop Support, Microsoft Office, Software Installation, Active Directory, Computer Hardware, Technical Support, Servers, XP, Windows Server, Windows, Printers, Windows 7, Lotus Notes, Windows XP, A+ Certified, Networking
Education
University of Maryland University College 2015 — 2017
Bachelor's degree, Network and CyberSecurity
Butler Community College 2004 — 2013
Associate in Applied Sciences, Windows Administration
Vatterott College 2009 — 2010
Diploma, Computer Technology
CSC October 2010 - Present
Convergys April 2013 - June 2013
Modis July 2011 - July 2011
Xerox/CompuCom June 2011 - June 2011
CompuCom April 2011 - June 2011
BLM March 2011 - March 2011
Go 2 IT Group February 2011 - February 2011
Jasons deli July 2006 - February 2011
Skills
Troubleshooting, Hardware, Desktop Support, Microsoft Office, Software Installation, Active Directory, Computer Hardware, Technical Support, Servers, XP, Windows Server, Windows, Printers, Windows 7, Lotus Notes, Windows XP, A+ Certified, Networking
Education
University of Maryland University College 2015 — 2017
Bachelor's degree, Network and CyberSecurity
Butler Community College 2004 — 2013
Associate in Applied Sciences, Windows Administration
Vatterott College 2009 — 2010
Diploma, Computer Technology
Diana Felix's Convergys Experience March 2003 - August 2006
Job Administrative Assistant at Acer America Corp.
Industry Consumer Services
Experience
Acer America Corp. August 2011 - Present
Acer America Corp. August 2010 - July 2011
Acer America Corp. March 2008 - July 2010
Convergys March 2003 - August 2006
Skills
Customer Service, Teamwork, Management, Call Centers, Technical Support, Windows, Troubleshooting, Customer Satisfaction, Software Documentation, System Administration, Networking, Administrative..., Windows XP, Customer Support, Bilingual-Spanish, Multitasker, Customer Experience, Team Leadership, Oral Communications, Typing, Fluent English, Computer Hardware, Planning, Organizing, Highly Adaptable, Reliability, Lotus Notes, MS Office Suite, SharePoint, Spanish, Microsoft Office, Excel, Word, PowerPoint, Windows Vista, Windows 7, Training, Microsoft Excel
Education
University of Mary-Hardin Baylor 2008 — 2010
Temple College 2005 — 2007
Associates, Criminal Justice
Belton High School 1999 — 2003
High School Diploma
Acer America Corp. August 2011 - Present
Acer America Corp. August 2010 - July 2011
Acer America Corp. March 2008 - July 2010
Convergys March 2003 - August 2006
Skills
Customer Service, Teamwork, Management, Call Centers, Technical Support, Windows, Troubleshooting, Customer Satisfaction, Software Documentation, System Administration, Networking, Administrative..., Windows XP, Customer Support, Bilingual-Spanish, Multitasker, Customer Experience, Team Leadership, Oral Communications, Typing, Fluent English, Computer Hardware, Planning, Organizing, Highly Adaptable, Reliability, Lotus Notes, MS Office Suite, SharePoint, Spanish, Microsoft Office, Excel, Word, PowerPoint, Windows Vista, Windows 7, Training, Microsoft Excel
Education
University of Mary-Hardin Baylor 2008 — 2010
Temple College 2005 — 2007
Associates, Criminal Justice
Belton High School 1999 — 2003
High School Diploma
Kevin Ciha's Convergys Experience March 2013 - August 2013
Job Research Assistant at University of Minnesota
Industry Mechanical or Industrial Engineering
Experience
University of Minnesota October 2013 - Present
University of Minnesota September 2013 - Present
Convergys March 2013 - August 2013
Time Warner Cable October 2011 - November 2012
Lowe's Home Improvement October 2007 - August 2009
Walmart August 2005 - July 2007
Skills
Team Leadership, Fluid Mechanics, Thermodynamics, Mechanical Engineering, Propulsion Systems, Troubleshooting, Technical Support, Customer Support, Software Documentation, Superior Computer Skills, Communication, Data Analysis, Control Systems Design, Customer Service, Structural Analysis, Microsoft Office, Solidworks
Education
University of Minnesota-Twin Cities 2008 — 2011
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
University of Wisconsin-Fox Valley 2007 — 2008
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
University of Minnesota October 2013 - Present
University of Minnesota September 2013 - Present
Convergys March 2013 - August 2013
Time Warner Cable October 2011 - November 2012
Lowe's Home Improvement October 2007 - August 2009
Walmart August 2005 - July 2007
Skills
Team Leadership, Fluid Mechanics, Thermodynamics, Mechanical Engineering, Propulsion Systems, Troubleshooting, Technical Support, Customer Support, Software Documentation, Superior Computer Skills, Communication, Data Analysis, Control Systems Design, Customer Service, Structural Analysis, Microsoft Office, Solidworks
Education
University of Minnesota-Twin Cities 2008 — 2011
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
University of Wisconsin-Fox Valley 2007 — 2008
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
Tamika L. Coleman, PHR's Convergys Experience September 2006 - August 2007
Job HR Generalist at University of Colorado Anschutz Medical Campus
Industry Higher Education
Experience
University of Colorado, Department of Surgery December 2011 - Present
University of Colorado, Kempe Center January 2008 - January 2011
University of Colorado, Office of the President January 2007 - January 2008
Convergys September 2006 - August 2007
Skills
Employee Relations, Employee Benefits, Recruiting, Time Management, Organizational..., Project Coordination, Coordinating Events, Program Coordination, Office Administration, Employee Law, Human Resources, FMLA, Interviews, PeopleSoft, Payroll, Management, Budgets, Personnel Management, Benefits Administration, Policy, Training, Leadership Development, Career Counseling, HR Policies, Talent Acquisition, Organizational..., Staff Development, Leadership, Technical Recruiting
Education
University of Michigan
Bachelor of Business Administration, Business Administration and Management, General
University of Colorado, Department of Surgery December 2011 - Present
University of Colorado, Kempe Center January 2008 - January 2011
University of Colorado, Office of the President January 2007 - January 2008
Convergys September 2006 - August 2007
Skills
Employee Relations, Employee Benefits, Recruiting, Time Management, Organizational..., Project Coordination, Coordinating Events, Program Coordination, Office Administration, Employee Law, Human Resources, FMLA, Interviews, PeopleSoft, Payroll, Management, Budgets, Personnel Management, Benefits Administration, Policy, Training, Leadership Development, Career Counseling, HR Policies, Talent Acquisition, Organizational..., Staff Development, Leadership, Technical Recruiting
Education
University of Michigan
Bachelor of Business Administration, Business Administration and Management, General
Cissy Zhang's Convergys Experience May 2005 - January 2013
Job Active looking for SAP Variant Configuration/SSC position
Industry Computer Software
Experience
Independent SAP consultant January 2015 - Present
Indenpendent SAP Consultant September 2013 - August 2014
Convergys May 2005 - January 2013
Morrison Homes December 2004 - May 2005
Ericsson January 2000 - December 2004
BEST Consulting January 1998 - December 1999
Procter & Gamble June 1995 - August 1996
Skills
Requirements Analysis, Vendor Management, Team Leadership, SAP, Service Delivery, Software Project..., Business Analysis
Education
University of Minnesota-Duluth 1996 — 1997
Master of Science (MS), Computer Science
Independent SAP consultant January 2015 - Present
Indenpendent SAP Consultant September 2013 - August 2014
Convergys May 2005 - January 2013
Morrison Homes December 2004 - May 2005
Ericsson January 2000 - December 2004
BEST Consulting January 1998 - December 1999
Procter & Gamble June 1995 - August 1996
Skills
Requirements Analysis, Vendor Management, Team Leadership, SAP, Service Delivery, Software Project..., Business Analysis
Education
University of Minnesota-Duluth 1996 — 1997
Master of Science (MS), Computer Science
Kelly Cherevko's Convergys Experience April 2012 - Present
Job Retail Professional
Industry Retail
Experience
Convergys April 2012 - Present
Toys R Us 2010 - 2012
Princess Cruises May 2011 - September 2011
The Walt Disney Company January 2007 - August 2010
Education
University of Miami 2006 — 2007
Hialeah Senior High 2002 — 2006
Convergys April 2012 - Present
Toys R Us 2010 - 2012
Princess Cruises May 2011 - September 2011
The Walt Disney Company January 2007 - August 2010
Education
University of Miami 2006 — 2007
Hialeah Senior High 2002 — 2006
Eric Barefield's Convergys Experience January 2012 - Present
Job Customer Service/Sales Consultant at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2012 - Present
Education
University of Missouri-Kansas City
Convergys January 2012 - Present
Education
University of Missouri-Kansas City
Arlene 'Imani' Williams's Convergys Experience May 2013 - Present
Job Detailed Executive Admin
Industry Construction
Experience
Convergys May 2013 - Present
Charlotte Housing Authority July 2012 - May 2013
GraceMar Services/Charlotte Housing Authority February 2013 - March 2013
New Beginnings Community Church 2011 - 2012
Da'Plum Contracting, Inc. April 2011 - August 2011
State of Maryland - Dept. of Labor, Licensing & Regulations October 2003 - August 2010
Skills
Customer Service, Microsoft Excel, PowerPoint, Data Entry, Outlook, Highly detail oriented, Microsoft Word, Project Planning, Contract Negotiation, 60 w.p.m., 10 Key, Communication Specialist, Multi Tasking, Great Organizational...
Education
University of Maryland Eastern Shore 1991 — 1996
Construction Management
Urban League of Central Carolinas
Convergys May 2013 - Present
Charlotte Housing Authority July 2012 - May 2013
GraceMar Services/Charlotte Housing Authority February 2013 - March 2013
New Beginnings Community Church 2011 - 2012
Da'Plum Contracting, Inc. April 2011 - August 2011
State of Maryland - Dept. of Labor, Licensing & Regulations October 2003 - August 2010
Skills
Customer Service, Microsoft Excel, PowerPoint, Data Entry, Outlook, Highly detail oriented, Microsoft Word, Project Planning, Contract Negotiation, 60 w.p.m., 10 Key, Communication Specialist, Multi Tasking, Great Organizational...
Education
University of Maryland Eastern Shore 1991 — 1996
Construction Management
Urban League of Central Carolinas
Don Lossing's Convergys Experience 2006 - 2011
Job Retired at Home
Industry Outsourcing/Offshoring
Experience
Home 2010 - Present
Retired 2011 - 2013
Convergys 2006 - 2011
Skills
Operations Management, Customer Satisfaction, BPO, Customer Experience, Workforce Management, Performance Management, Transition Management, Service Delivery
Education
University of Southern California 1967 — 1971
Master of Science (MS), Aerospace, Aeronautical and Astronautical Engineering
University of Michigan 1962 — 1967
Bachelor of Science (BS), Aerospace, Aeronautical and Astronautical Engineering
Home 2010 - Present
Retired 2011 - 2013
Convergys 2006 - 2011
Skills
Operations Management, Customer Satisfaction, BPO, Customer Experience, Workforce Management, Performance Management, Transition Management, Service Delivery
Education
University of Southern California 1967 — 1971
Master of Science (MS), Aerospace, Aeronautical and Astronautical Engineering
University of Michigan 1962 — 1967
Bachelor of Science (BS), Aerospace, Aeronautical and Astronautical Engineering
Jasmine George's Convergys Experience February 2013 - January 2014
Job Collections at Macy's
Industry Retail
Experience
Macy's January 2014 - Present
Convergys February 2013 - January 2014
Unique Thrift Store July 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Engagement, Customer Service, Customer Support, Technical Support, Cashiering, Credit Analysis, Collections
Education
University of Missouri-Saint Louis
Macy's January 2014 - Present
Convergys February 2013 - January 2014
Unique Thrift Store July 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Engagement, Customer Service, Customer Support, Technical Support, Cashiering, Credit Analysis, Collections
Education
University of Missouri-Saint Louis
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT