Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
Jovada Forney Jovada Forney's Convergys Experience December 2010 - Present
Job Trainer/Speaker/Author
Industry Professional Training & Coaching
Experience
GRAD Essentials - Gift Baskets April 2014 - Present
Convergys December 2010 - Present
Pitney Bowes October 2010 - June 2011
V2 Varieties December 2009 - July 2010
TIAA-CREF July 2006 - April 2009
Charlotte Mecklenburg Schools November 2005 - June 2006
Harland Clarke August 1999 - November 2005
Skills
Workforce Management, Lotus Notes, Call Center, Avaya, Access, Data Analysis, Customer Service, Contact Centers, Genesys, Call Centers, Forecasting, Vendor Management, Process Improvement, Outlook, Business Analysis, PeopleSoft, Visio, Training, Team Building, Customer Experience, Training Delivery, Coaching, Employee Training, Call Center Development, Team Leadership, Microsoft Excel
Education
Capella University 2013 — 2015
Master of Science (MS), Training and Performance Improvement, 4.0
Mitchell Community College 2010 — 2010
Spanish
University of North Carolina at Charlotte 2002 — 2003
MAT, Mathematics Education
University of North Carolina at Greensboro 1995 — 1999
BS, Education
North Mecklenburg 1992 — 1995
Diploma
GRAD Essentials - Gift Baskets April 2014 - Present
Convergys December 2010 - Present
Pitney Bowes October 2010 - June 2011
V2 Varieties December 2009 - July 2010
TIAA-CREF July 2006 - April 2009
Charlotte Mecklenburg Schools November 2005 - June 2006
Harland Clarke August 1999 - November 2005
Skills
Workforce Management, Lotus Notes, Call Center, Avaya, Access, Data Analysis, Customer Service, Contact Centers, Genesys, Call Centers, Forecasting, Vendor Management, Process Improvement, Outlook, Business Analysis, PeopleSoft, Visio, Training, Team Building, Customer Experience, Training Delivery, Coaching, Employee Training, Call Center Development, Team Leadership, Microsoft Excel
Education
Capella University 2013 — 2015
Master of Science (MS), Training and Performance Improvement, 4.0
Mitchell Community College 2010 — 2010
Spanish
University of North Carolina at Charlotte 2002 — 2003
MAT, Mathematics Education
University of North Carolina at Greensboro 1995 — 1999
BS, Education
North Mecklenburg 1992 — 1995
Diploma
Christopher Bare's Convergys Experience January 2014 - December 2014
Job Student at UNC Charlotte
Industry Information Technology and Services
Experience
Fiserv 2015 - 2015
Convergys January 2014 - December 2014
Skills
Linux, Mac OS X, Java, HTML, CSS, JavaScript, Web Design, Linux Desktop, Music, Customer Service, Graphic Design, Recording, Composition, Logic Pro, Finale, Microsoft Office, Bass, Illustrator, InDesign, Photoshop, Writing, Word, Excel, PowerPoint, Social Media, Music Theory, Final Cut Pro, Photography, Audio, Film, Computer Networking, Leadership, Windows, Customer Satisfaction, Time Management, Social Networking, Research, Public Speaking, Training, Management, Team Leadership, IT Solutions, Computer Hardware, Violin, Piano, Chamber Music, Call Centers, Software Development, Mobile Applications, Android Development
Education
University of North Carolina at Charlotte 2014 — 2016
Bachelor of Arts (B.A.), Information Technology, Sophmore
CVCC 2010 — 2013
General Education
Fiserv 2015 - 2015
Convergys January 2014 - December 2014
Skills
Linux, Mac OS X, Java, HTML, CSS, JavaScript, Web Design, Linux Desktop, Music, Customer Service, Graphic Design, Recording, Composition, Logic Pro, Finale, Microsoft Office, Bass, Illustrator, InDesign, Photoshop, Writing, Word, Excel, PowerPoint, Social Media, Music Theory, Final Cut Pro, Photography, Audio, Film, Computer Networking, Leadership, Windows, Customer Satisfaction, Time Management, Social Networking, Research, Public Speaking, Training, Management, Team Leadership, IT Solutions, Computer Hardware, Violin, Piano, Chamber Music, Call Centers, Software Development, Mobile Applications, Android Development
Education
University of North Carolina at Charlotte 2014 — 2016
Bachelor of Arts (B.A.), Information Technology, Sophmore
CVCC 2010 — 2013
General Education
Ndemeye Gilbert Ndemeye Gilbert's Convergys Experience January 2008 - September 2012
Job Planning Analyst at Wells Fargo
Industry Consumer Services
Experience
Wells Fargo April 2013 - Present
Connextions September 2012 - May 2013
Convergys January 2008 - September 2012
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Avaya, Call Center Development, BPO, Outsourcing, Project Planning, Customer Satisfaction, Service Delivery, Inbound Marketing, Sla, Technical Support, Vendor Management, Telemarketing, Offshoring, Customer Support, CRM, Customer Retention, Coaching, Customer Service, Leadership, Management, Process Improvement, Team Building
Education
UNC Charlotte 2001 — 2004
Bachelor of Science (B.S.), Mathematics
Wells Fargo April 2013 - Present
Connextions September 2012 - May 2013
Convergys January 2008 - September 2012
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Avaya, Call Center Development, BPO, Outsourcing, Project Planning, Customer Satisfaction, Service Delivery, Inbound Marketing, Sla, Technical Support, Vendor Management, Telemarketing, Offshoring, Customer Support, CRM, Customer Retention, Coaching, Customer Service, Leadership, Management, Process Improvement, Team Building
Education
UNC Charlotte 2001 — 2004
Bachelor of Science (B.S.), Mathematics
Jessica Millard Jessica Millard's Convergys Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Caesars Entertainment Corporation April 2013 - Present
Convergys 2011 - 2013
Pizza Hut September 2007 - July 2011
Skills
Technology, Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Cash Flow, Training
Education
University of Nevada-Las Vegas 2013 — 2017
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
UNLV 2009 — 2011
Undergraduate Studies, Broadcast Journalism
Shadow Ridge High School 2005 — 2009
HS diploma
Caesars Entertainment Corporation April 2013 - Present
Convergys 2011 - 2013
Pizza Hut September 2007 - July 2011
Skills
Technology, Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Cash Flow, Training
Education
University of Nevada-Las Vegas 2013 — 2017
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
UNLV 2009 — 2011
Undergraduate Studies, Broadcast Journalism
Shadow Ridge High School 2005 — 2009
HS diploma
Tabitha Shearin Tabitha Shearin's Convergys Experience September 2011 - January 2012
Job Assistant General Manager at The Quest Fitness
Industry Health, Wellness and Fitness
Experience
The Quest Fitness March 2013 - Present
ZX Fitness March 2012 - Present
Dillards September 2012 - November 2012
Convergys September 2011 - January 2012
Breckenridge Nursing Home June 2010 - August 2010
Keep In Touch Wireless November 2009 - February 2010
Skills
Health, People-oriented, Always Punctual, Cpr Certified, First Aid, Dependable Team Player, Staff Management, Customer Service, Sales, Flexible Schedule
Education
UNC Charlotte 2010 — 2012
Northern Nash Senior High 2006 — 2010
Diploma, Health Services/Allied Health/Health Sciences, General
The Quest Fitness March 2013 - Present
ZX Fitness March 2012 - Present
Dillards September 2012 - November 2012
Convergys September 2011 - January 2012
Breckenridge Nursing Home June 2010 - August 2010
Keep In Touch Wireless November 2009 - February 2010
Skills
Health, People-oriented, Always Punctual, Cpr Certified, First Aid, Dependable Team Player, Staff Management, Customer Service, Sales, Flexible Schedule
Education
UNC Charlotte 2010 — 2012
Northern Nash Senior High 2006 — 2010
Diploma, Health Services/Allied Health/Health Sciences, General
Stephanie J Smith, CBCP, Writer, Published Author Stephanie J Smith, CBCP, Writer, Published Author's Convergys Experience June 2007 - July 2009
Job Consultant
Industry Financial Services
Experience
West April 2009 - October 2010
Convergys June 2007 - July 2009
First National Bank of Omaha July 1990 - November 2007
Great Plains Contingency Planners 1996 - 2002
Skills
Business Continuity..., Emergency Management, Business Continuity, Disaster Recovery, PCI DSS, Incident Management, CISSP, HIPAA, IT Management, Financial Risk, IT Audit, Banking, Information Technology, Management, Vendor Management, Security, Credit Cards, Financial Services, Crisis Management, Risk Management, Vulnerability Assessment, Business Analysis, IT Strategy, Information Security..., Governance, Outsourcing, Policy, Enterprise Risk..., Information Security, Risk Assessment, Call Centers, SDLC, ITIL
Education
University of Nebraska at Omaha
Bachelors, Business
West April 2009 - October 2010
Convergys June 2007 - July 2009
First National Bank of Omaha July 1990 - November 2007
Great Plains Contingency Planners 1996 - 2002
Skills
Business Continuity..., Emergency Management, Business Continuity, Disaster Recovery, PCI DSS, Incident Management, CISSP, HIPAA, IT Management, Financial Risk, IT Audit, Banking, Information Technology, Management, Vendor Management, Security, Credit Cards, Financial Services, Crisis Management, Risk Management, Vulnerability Assessment, Business Analysis, IT Strategy, Information Security..., Governance, Outsourcing, Policy, Enterprise Risk..., Information Security, Risk Assessment, Call Centers, SDLC, ITIL
Education
University of Nebraska at Omaha
Bachelors, Business
Bernadine Okoroji Bernadine Okoroji's Convergys Experience May 2015 - Present
Job Inside Sales Representative at Convergys
Industry Marketing and Advertising
Experience
Enchanted PR August 2015 - Present
Convergys May 2015 - Present
UNC Charlotte 2010 - May 2015
Warner Music Group January 2013 - December 2014
maurices May 2012 - January 2013
Radio Free Charlotte August 2011 - May 2012
Skills
Music, Music Industry, Publicity, Social Media, Teaching, Songwriting, Entertainment, Social Networking, Event Planning, Singing, Microsoft Office, Blogging, Social Media Marketing, Marketing, Customer Service, customer
Education
The University of North Carolina at Charlotte 2010 — 2014
Bachelor's degree, Africana Studies
University of North Carolina at Charlotte 2010 — 2014
Bachelor of Arts (B.A.), Africana Studies
Enchanted PR August 2015 - Present
Convergys May 2015 - Present
UNC Charlotte 2010 - May 2015
Warner Music Group January 2013 - December 2014
maurices May 2012 - January 2013
Radio Free Charlotte August 2011 - May 2012
Skills
Music, Music Industry, Publicity, Social Media, Teaching, Songwriting, Entertainment, Social Networking, Event Planning, Singing, Microsoft Office, Blogging, Social Media Marketing, Marketing, Customer Service, customer
Education
The University of North Carolina at Charlotte 2010 — 2014
Bachelor's degree, Africana Studies
University of North Carolina at Charlotte 2010 — 2014
Bachelor of Arts (B.A.), Africana Studies
Patrick Jolley Patrick Jolley's Convergys Experience January 2013 - July 2013
Job Financial Services Representative at SECU
Industry Financial Services
Experience
SECU June 2015 - Present
NAVEX Global October 2014 - May 2015
Convergys January 2013 - July 2013
UNCC Financial Aid Office May 2009 - May 2011
UNCC Urban Institute May 2008 - August 2009
UNC Charlotte August 2008 - May 2009
Skills
Foreign Languages, C++, Java, Computer Repair, Geography, Cultural Anthropology, JavaScript, FlashDevelop, Unity3D, Blender
Education
University of North Carolina at Charlotte 2007 — 2011
BA, Spanish
SECU June 2015 - Present
NAVEX Global October 2014 - May 2015
Convergys January 2013 - July 2013
UNCC Financial Aid Office May 2009 - May 2011
UNCC Urban Institute May 2008 - August 2009
UNC Charlotte August 2008 - May 2009
Skills
Foreign Languages, C++, Java, Computer Repair, Geography, Cultural Anthropology, JavaScript, FlashDevelop, Unity3D, Blender
Education
University of North Carolina at Charlotte 2007 — 2011
BA, Spanish
Dominique jackson Dominique jackson's Convergys Experience May 2014 - Present
Job Subscriber at Convergys
Industry Public Relations and Communications
Experience
Convergys May 2014 - Present
Tutor Doctor March 2014 - Present
McDonald's Corporation March 2013 - May 2014
CiCi's Pizza June 2009 - December 2011
Carowinds March 2010 - August 2010
Skills
Cashiering, Time Management, Customer Service, Data Entry, PowerPoint, Microsoft Word
Education
South University 2014 — 2015
Master of Public Health (M.P.H.), Public Health
University of North Carolina at Greensboro 2010 — 2013
BS, Public Health Education and Promotion
Convergys May 2014 - Present
Tutor Doctor March 2014 - Present
McDonald's Corporation March 2013 - May 2014
CiCi's Pizza June 2009 - December 2011
Carowinds March 2010 - August 2010
Skills
Cashiering, Time Management, Customer Service, Data Entry, PowerPoint, Microsoft Word
Education
South University 2014 — 2015
Master of Public Health (M.P.H.), Public Health
University of North Carolina at Greensboro 2010 — 2013
BS, Public Health Education and Promotion
Joseph Grier Joseph Grier's Convergys Experience May 2013 - November 2013
Job CSR at Metlife
Industry Financial Services
Experience
MetLife July 2015 - Present
Wells Fargo Advisors May 2014 - August 2014
Joseph Grier LLC March 2014 - May 2014
E*TRADE Financial November 2013 - April 2014
Right Moves For Youth 2006 - 2014
Convergys May 2013 - November 2013
Liberty Tax Service September 2012 - April 2013
Vanguard August 2011 - March 2012
Wells Fargo Advisors March 2011 - August 2011
Primerica Inc August 2009 - March 2011
Skills
Financial Analysis, Sales, Team Building, Insurance, Customer Service, Investments, Strategic Financial..., Leadership, Microsoft Office, Strategic Planning, Inventory Management, Public Speaking, Team Leadership, PowerPoint, Microsoft Excel, Marketing, Microsoft Word, Retirement, Forecasting, Coaching, Finance, Negotiation, Mutual Funds, Series 7, Asset Managment, Budgets, Employee Benefits
Education
University of North Carolina at Charlotte - Belk College of Business 2008 — 2010
BSBA, Finance
MetLife July 2015 - Present
Wells Fargo Advisors May 2014 - August 2014
Joseph Grier LLC March 2014 - May 2014
E*TRADE Financial November 2013 - April 2014
Right Moves For Youth 2006 - 2014
Convergys May 2013 - November 2013
Liberty Tax Service September 2012 - April 2013
Vanguard August 2011 - March 2012
Wells Fargo Advisors March 2011 - August 2011
Primerica Inc August 2009 - March 2011
Skills
Financial Analysis, Sales, Team Building, Insurance, Customer Service, Investments, Strategic Financial..., Leadership, Microsoft Office, Strategic Planning, Inventory Management, Public Speaking, Team Leadership, PowerPoint, Microsoft Excel, Marketing, Microsoft Word, Retirement, Forecasting, Coaching, Finance, Negotiation, Mutual Funds, Series 7, Asset Managment, Budgets, Employee Benefits
Education
University of North Carolina at Charlotte - Belk College of Business 2008 — 2010
BSBA, Finance
Harsh Daiya's Convergys Experience May 2012 - December 2012
Job Business Intelligence Engineer at PayPal
Industry Information Technology and Services
Experience
PayPal May 2015 - Present
University of Nebraska at Omaha (Criss Library) September 2014 - May 2015
Capgemini Consulting December 2012 - July 2014
Convergys May 2012 - December 2012
Skills
SQL, Oracle 11G, Peoplesoft HCM, Red Hat Linux, Six sigma, Lean Software..., Finance, HTML, Java, Microsoft SQL Server, Unix, PL/SQL, Oracle Database, MySQL, Linux, Microsoft Office, Crystal Reports, JavaScript, C++, SDLC, RightNow, CSS, Teradata Data Warehouse, Oracle BIEE, Oracle Service Cloud
Education
University of Nebraska at Omaha 2014 — 2016
Master's Degree, Management of Information Systems, 4.00
K.J Somaiya Institute of Engineering and Information Technology 2008 — 2012
Bachelor of Engineering (B.E.), Information Technology
S.K Somaiya 2006 — 2008
HSC, Science
Don Bosco High School 1994 — 2006
SSC
PayPal May 2015 - Present
University of Nebraska at Omaha (Criss Library) September 2014 - May 2015
Capgemini Consulting December 2012 - July 2014
Convergys May 2012 - December 2012
Skills
SQL, Oracle 11G, Peoplesoft HCM, Red Hat Linux, Six sigma, Lean Software..., Finance, HTML, Java, Microsoft SQL Server, Unix, PL/SQL, Oracle Database, MySQL, Linux, Microsoft Office, Crystal Reports, JavaScript, C++, SDLC, RightNow, CSS, Teradata Data Warehouse, Oracle BIEE, Oracle Service Cloud
Education
University of Nebraska at Omaha 2014 — 2016
Master's Degree, Management of Information Systems, 4.00
K.J Somaiya Institute of Engineering and Information Technology 2008 — 2012
Bachelor of Engineering (B.E.), Information Technology
S.K Somaiya 2006 — 2008
HSC, Science
Don Bosco High School 1994 — 2006
SSC
Richard Ruffin Richard Ruffin's Convergys Experience August 2014 - April 2015
Job At
Industry Recreational Facilities and Services
Experience
Source4Teachers September 2015 - Present
Boys & Girls Clubs of America April 2015 - Present
Convergys August 2014 - April 2015
Boys & Girls Clubs of America January 2014 - May 2014
Y.M.C.A Aquatic Special Olympics October 2013 - October 2013
Carver Elementary School September 2013 - October 2013
Boys & Girls Clubs of America June 2013 - August 2013
Pope Wellness Center (UMO) September 2012 - November 2012
Subway September 2011 - August 2012
Skills
Recreation Planning, Recreation, Administrative..., Programming, Microsoft Office, Social Networking, Partnerships, Partnership Marketing, Team Leadership, Athletic Training, Intercollegiate..., Leadership Development
Education
University of Mount Olive 2009 — 2014
Bachelor of Science (B.S.), Parks, Recreation and Leisure Studies
Source4Teachers September 2015 - Present
Boys & Girls Clubs of America April 2015 - Present
Convergys August 2014 - April 2015
Boys & Girls Clubs of America January 2014 - May 2014
Y.M.C.A Aquatic Special Olympics October 2013 - October 2013
Carver Elementary School September 2013 - October 2013
Boys & Girls Clubs of America June 2013 - August 2013
Pope Wellness Center (UMO) September 2012 - November 2012
Subway September 2011 - August 2012
Skills
Recreation Planning, Recreation, Administrative..., Programming, Microsoft Office, Social Networking, Partnerships, Partnership Marketing, Team Leadership, Athletic Training, Intercollegiate..., Leadership Development
Education
University of Mount Olive 2009 — 2014
Bachelor of Science (B.S.), Parks, Recreation and Leisure Studies
Abel Fernandez Abel Fernandez's Convergys Experience May 2004 - November 2013
Job Technical Account Manager
Industry Computer Networking
Experience
BlueCat August 2014 - Present
Convergys May 2004 - November 2013
Skills
Linux, Unix, Professional Services, IVR, Telecommunications, SS7, TCP/IP, VoIP, SIP, Network Design, SNMP, Testing, Telephony, IP, CTI, Wireless, Troubleshooting, ISDN, Networking, Contact Centers, Software Installation, Speech Recognition, Technical Support, Call Centers, Switches, VXML, Integration, Enterprise Software, Vendor Management, Cloud Computing
Education
University of Nebraska at Omaha 1987 — 1993
Bachelor's Degree, Computer Science
BlueCat August 2014 - Present
Convergys May 2004 - November 2013
Skills
Linux, Unix, Professional Services, IVR, Telecommunications, SS7, TCP/IP, VoIP, SIP, Network Design, SNMP, Testing, Telephony, IP, CTI, Wireless, Troubleshooting, ISDN, Networking, Contact Centers, Software Installation, Speech Recognition, Technical Support, Call Centers, Switches, VXML, Integration, Enterprise Software, Vendor Management, Cloud Computing
Education
University of Nebraska at Omaha 1987 — 1993
Bachelor's Degree, Computer Science
Seth Haddock Seth Haddock's Convergys Experience July 2006 - Present
Job Senior Manager, Client Services at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2006 - Present
Education
University of Utah - David Eccles School of Business 2011 — 2015
University of Nebraska at Omaha 2008 — 2010
Convergys July 2006 - Present
Education
University of Utah - David Eccles School of Business 2011 — 2015
University of Nebraska at Omaha 2008 — 2010
Nadia Shinkunas Nadia Shinkunas's Convergys Experience July 2011 - April 2012
Job Gallery Assistant at UNO Art Gallery
Industry Arts and Crafts
Experience
UNO Art Gallery August 2013 - Present
Benson First Friday November 2012 - Present
Kroger May 2012 - Present
Blick Art Materials October 2012 - June 2013
Convergys July 2011 - April 2012
Sol's Jewelry and Loan May 2010 - June 2011
The Nebraska Medical Center January 2010 - July 2010
Saint Francis Hospital January 2009 - December 2009
Lakeside Hospital November 2007 - December 2008
Lowe's Home Improvement August 2006 - November 2007
Skills
Creative, Organized, Devoted
Education
University of Nebraska at Omaha 2012 — 2016
Bachelor of Fine Arts (BFA), Studio Art, Sculpture Concentration, Art History
Omaha School of Massage Therapy 2008 — 2009
Massage Therapy, Massage Therapy
Western Iowa Tech 2002 — 2005
Associates, Arts and Sciences
Western Iowa Tech Community College 2002 — 2005
Associate's; High School Diploma, Arts and Sciences
UNO Art Gallery August 2013 - Present
Benson First Friday November 2012 - Present
Kroger May 2012 - Present
Blick Art Materials October 2012 - June 2013
Convergys July 2011 - April 2012
Sol's Jewelry and Loan May 2010 - June 2011
The Nebraska Medical Center January 2010 - July 2010
Saint Francis Hospital January 2009 - December 2009
Lakeside Hospital November 2007 - December 2008
Lowe's Home Improvement August 2006 - November 2007
Skills
Creative, Organized, Devoted
Education
University of Nebraska at Omaha 2012 — 2016
Bachelor of Fine Arts (BFA), Studio Art, Sculpture Concentration, Art History
Omaha School of Massage Therapy 2008 — 2009
Massage Therapy, Massage Therapy
Western Iowa Tech 2002 — 2005
Associates, Arts and Sciences
Western Iowa Tech Community College 2002 — 2005
Associate's; High School Diploma, Arts and Sciences
Cheryl Moose's Convergys Experience December 2014 - Present
Job Learning Consultant at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2014 - Present
Convergys March 2006 - November 2014
Convergys March 2005 - March 2006
Convergys March 2001 - March 2005
Various Public and Private Elementary Schools August 1993 - April 1999
Skills
Training, Instructional Design, Blended Learning, Leadership Development, Curriculum Development, Program Management, Project Management, Training Delivery, Instructor-led Training, Soft Skills, Solution Implementation, Curriculum Design, Program Implementation, Data Analysis, Team Building, Team Leadership, Call Center Development, Peer Mentoring, Recruiting, Employee Training, Call Centers, Customer Satisfaction, Performance Management, Vendor Management
Education
University of North Carolina at Charlotte 1989 — 1992
Bachelor of Arts (B.A.), Elementary Education and Teaching
University of North Carolina at Chapel Hill 1984 — 1986
English Language and Literature, General
Convergys December 2014 - Present
Convergys March 2006 - November 2014
Convergys March 2005 - March 2006
Convergys March 2001 - March 2005
Various Public and Private Elementary Schools August 1993 - April 1999
Skills
Training, Instructional Design, Blended Learning, Leadership Development, Curriculum Development, Program Management, Project Management, Training Delivery, Instructor-led Training, Soft Skills, Solution Implementation, Curriculum Design, Program Implementation, Data Analysis, Team Building, Team Leadership, Call Center Development, Peer Mentoring, Recruiting, Employee Training, Call Centers, Customer Satisfaction, Performance Management, Vendor Management
Education
University of North Carolina at Charlotte 1989 — 1992
Bachelor of Arts (B.A.), Elementary Education and Teaching
University of North Carolina at Chapel Hill 1984 — 1986
English Language and Literature, General
Julianne Sissine Julianne Sissine's Convergys Experience August 2003 - September 2004
Job Scheduler
Industry Staffing and Recruiting
Experience
A Closer Look, Inc. September 2013 - Present
SunTrust Bank January 2010 - August 2012
Cellular Sales September 2005 - December 2009
Cellular Sales/Verizon Wireless Authorized Retailer September 2005 - December 2009
C.C.I. of Concord September 2004 - September 2005
Convergys August 2003 - September 2004
Education
University of North Carolina at Charlotte 2004 — 2009
Psychology
University of North Carolina at
B.A, Psychology
A Closer Look, Inc. September 2013 - Present
SunTrust Bank January 2010 - August 2012
Cellular Sales September 2005 - December 2009
Cellular Sales/Verizon Wireless Authorized Retailer September 2005 - December 2009
C.C.I. of Concord September 2004 - September 2005
Convergys August 2003 - September 2004
Education
University of North Carolina at Charlotte 2004 — 2009
Psychology
University of North Carolina at
B.A, Psychology
Salih Buric's Convergys Experience April 2009 - April 2010
Job DCI
Industry Wireless
Experience
DCI - Debit Connections Inc. October 2014 - Present
Bank of America February 2014 - September 2014
Boost Mobile August 2012 - February 2014
Boost Mobile April 2010 - August 2012
Convergys April 2009 - April 2010
Skills
Forecasting, Business Strategy, Budgets, Customer Service, Financial Analysis, Financial Reporting, Inventory Management, Sales, Sales Management, Strategic Planning, Team Building, Business Planning, Management, Business Development, Leadership, Team Leadership, Microsoft Excel, Accounting, Product Management, Teamwork, Payroll, PowerPoint, Microsoft Word, Outlook, Employee Relations, Account Management, New Business Development, Business Analysis, Analysis, Marketing, Microsoft Office, Sales Operations
Education
University of Missouri - St. Louis 2009 — 2011
BA, Finance
Saint Louis Community College
Associates of Science, Business Administration; Business Administration
DCI - Debit Connections Inc. October 2014 - Present
Bank of America February 2014 - September 2014
Boost Mobile August 2012 - February 2014
Boost Mobile April 2010 - August 2012
Convergys April 2009 - April 2010
Skills
Forecasting, Business Strategy, Budgets, Customer Service, Financial Analysis, Financial Reporting, Inventory Management, Sales, Sales Management, Strategic Planning, Team Building, Business Planning, Management, Business Development, Leadership, Team Leadership, Microsoft Excel, Accounting, Product Management, Teamwork, Payroll, PowerPoint, Microsoft Word, Outlook, Employee Relations, Account Management, New Business Development, Business Analysis, Analysis, Marketing, Microsoft Office, Sales Operations
Education
University of Missouri - St. Louis 2009 — 2011
BA, Finance
Saint Louis Community College
Associates of Science, Business Administration; Business Administration
Cheri Czerwinski's Convergys Experience May 2014 - January 2015
Job Business Outreach Specialist
Industry Civic & Social Organization
Experience
PartyLite February 2015 - Present
Goodwill Omaha January 2015 - Present
Convergys May 2014 - January 2015
ResCare Workforce Services November 2012 - May 2014
ResCare Workforce Services November 2009 - November 2012
ADT Security Services April 2008 - January 2009
Kaplan University 2007 - 2008
Skills
Customer Service, Recruiting, Team Building, Coaching, Public Speaking, Human Resources, Community Outreach, Microsoft Excel, Microsoft Word, Microsoft Office, Nonprofits, Data Entry, Sales, Job Fairs, Hiring, Training, Resume Writing, Networking
Education
University of Nebraska at Omaha 1988 — 2001
Bachelor of Science (B.S.), Criminal Justice
PartyLite February 2015 - Present
Goodwill Omaha January 2015 - Present
Convergys May 2014 - January 2015
ResCare Workforce Services November 2012 - May 2014
ResCare Workforce Services November 2009 - November 2012
ADT Security Services April 2008 - January 2009
Kaplan University 2007 - 2008
Skills
Customer Service, Recruiting, Team Building, Coaching, Public Speaking, Human Resources, Community Outreach, Microsoft Excel, Microsoft Word, Microsoft Office, Nonprofits, Data Entry, Sales, Job Fairs, Hiring, Training, Resume Writing, Networking
Education
University of Nebraska at Omaha 1988 — 2001
Bachelor of Science (B.S.), Criminal Justice
Craig Meier Craig Meier's Convergys Experience 1997 - 2002
Job Chief Experience Officer
Industry Hospital & Health Care
Experience
Medical Solutions PresidentMedical Solutions2005 - Present
Aureus 2000 - 2003
Convergys 1997 - 2002
infoUSA 1994 - 1996
Skills
Sales Management, Direct Sales, Leadership, Recruiting, Sales, Management, Coaching, New Business Development, Strategy, Project Planning, Cold Calling, Healthcare, Business Development, Talent Acquisition, Training, Customer Service, Contract Negotiation, Sales Operations, Account Management
Education
University of Nebraska-Lincoln 1989 — 1993
BA, Journalism, Mass Communications, Advertising
Creighton Prep 1984 — 1988
Medical Solutions PresidentMedical Solutions2005 - Present
Aureus 2000 - 2003
Convergys 1997 - 2002
infoUSA 1994 - 1996
Skills
Sales Management, Direct Sales, Leadership, Recruiting, Sales, Management, Coaching, New Business Development, Strategy, Project Planning, Cold Calling, Healthcare, Business Development, Talent Acquisition, Training, Customer Service, Contract Negotiation, Sales Operations, Account Management
Education
University of Nebraska-Lincoln 1989 — 1993
BA, Journalism, Mass Communications, Advertising
Creighton Prep 1984 — 1988
Sara Whisnant's Convergys Experience January 2015 - May 2015
Job Contracted Assistant at The Safety Training Solution
Industry Libraries
Experience
The Safety Training Solution May 2015 - Present
Convergys January 2015 - May 2015
The University of North Carolina at Greensboro (UNCG) August 2014 - December 2014
The University of North Carolina at Greensboro (UNCG) May 2014 - August 2014
Walmart December 2011 - July 2013
Granville County Library June 2010 - August 2011
Skills
Customer Service, Research, Clerical Skills, Microsoft Office, Microsoft Word, Youth Programs, Adaptability, Data Entry, Online Data Entry, HTML, Public Speaking, Professional..., Time Management, Blogging, Social Media Marketing, Photoshop, French, Social Networking
Education
University of North Carolina at Greensboro 2015 — 2017
Master’s Degree, Library and Information Studies
University of North Carolina at Greensboro 2011 — 2014
Bachelor's Degree, English Language and Literature/Letters
Vance-Granville Community College 2010 — 2011
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
The Safety Training Solution May 2015 - Present
Convergys January 2015 - May 2015
The University of North Carolina at Greensboro (UNCG) August 2014 - December 2014
The University of North Carolina at Greensboro (UNCG) May 2014 - August 2014
Walmart December 2011 - July 2013
Granville County Library June 2010 - August 2011
Skills
Customer Service, Research, Clerical Skills, Microsoft Office, Microsoft Word, Youth Programs, Adaptability, Data Entry, Online Data Entry, HTML, Public Speaking, Professional..., Time Management, Blogging, Social Media Marketing, Photoshop, French, Social Networking
Education
University of North Carolina at Greensboro 2015 — 2017
Master’s Degree, Library and Information Studies
University of North Carolina at Greensboro 2011 — 2014
Bachelor's Degree, English Language and Literature/Letters
Vance-Granville Community College 2010 — 2011
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
Brittany Rakes Brittany Rakes's Convergys Experience April 2011 - Present
Job Intern Social Worker at Mecklenburg County
Industry
Experience
Convergys April 2011 - Present
Mecklenburg County August 2012 - April 2013
The Children's Place May 2009 - March 2011
Skills
Child Welfare, Customer Service, Microsoft Office, Microsoft Excel, Substance Abuse, Homeless Youth, domestic violence, Supervisory Skills, Money Management, Adoption
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor's of Social Work, Social Work
Winston-Salem State University
Convergys April 2011 - Present
Mecklenburg County August 2012 - April 2013
The Children's Place May 2009 - March 2011
Skills
Child Welfare, Customer Service, Microsoft Office, Microsoft Excel, Substance Abuse, Homeless Youth, domestic violence, Supervisory Skills, Money Management, Adoption
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor's of Social Work, Social Work
Winston-Salem State University
Eldho Thomas's Convergys Experience June 1996 - August 2001
Job Software Engineer at Enterprise Fleet Management
Industry Transportation/Trucking/Railroad
Experience
Enterprise Fleet Management September 2013 - Present
Enterprise Holdings Inc. April 2005 - August 2013
Enterprise Holdings Inc. December 2001 - April 2005
Vertis Communications September 2001 - December 2001
Convergys June 1996 - August 2001
Atlaz August 1991 - April 1996
Visesh Technology November 1988 - July 1991
Skills
Data Warehousing, SDLC, Business Intelligence, SOA, Weblogic, Unix, Oracle, SQL, Requirements Analysis, Business Analysis, Software Development, Software Project..., Enterprise Architecture, Requirements Gathering, Java Enterprise Edition, ETL, PL/SQL, Perl, Java, Microsoft SQL Server, Web Applications, Struts
Education
University of Mysore 1984 — 1988
BE, Electronics & Communication
Union Christian College, Alwaye 1982 — 1984
Pre Degree, Physics, Chemistry, Mathematics
Ashram School, Perumbavoor 1972 — 1982
High School
Enterprise Fleet Management September 2013 - Present
Enterprise Holdings Inc. April 2005 - August 2013
Enterprise Holdings Inc. December 2001 - April 2005
Vertis Communications September 2001 - December 2001
Convergys June 1996 - August 2001
Atlaz August 1991 - April 1996
Visesh Technology November 1988 - July 1991
Skills
Data Warehousing, SDLC, Business Intelligence, SOA, Weblogic, Unix, Oracle, SQL, Requirements Analysis, Business Analysis, Software Development, Software Project..., Enterprise Architecture, Requirements Gathering, Java Enterprise Edition, ETL, PL/SQL, Perl, Java, Microsoft SQL Server, Web Applications, Struts
Education
University of Mysore 1984 — 1988
BE, Electronics & Communication
Union Christian College, Alwaye 1982 — 1984
Pre Degree, Physics, Chemistry, Mathematics
Ashram School, Perumbavoor 1972 — 1982
High School
Tim Euler Tim Euler's Convergys Experience April 2013 - December 2014
Job Program Director at Phi Lambda Sigma Pharmacy Leadership Society NonProfit
Industry Information Technology and Services
Experience
Phi Lambda Sigma - Pharmacy Leadership Society Non-Profit February 2015 - Present
Leaders in Director Strategic Technology Architectures in Greater Kansas City Area 2013 - Present
Convergys April 2013 - December 2014
University of Charleston September 2009 - November 2012
Sprint August 2006 - August 2009
Sprint Nextel April 2002 - July 2006
Sprint Nextel August 1997 - March 2002
Black & Veatch February 1989 - July 1997
Gardner Pharmacy July 1986 - August 1991
Black & Veatch February 1984 - January 1989
Skills
Program Management, Project Management, Telecommunications, Wireless, Strategic Planning, Budgets, Leadership, Cross-functional Team..., Change Management, IP, Microsoft Excel, Product Development, Higher Education, WiFi, Network Engineering, LTE, Linux, Technical Writing, Network Architecture, Project Planning, Customer Service, Business Analysis, Integration, VoIP, Team Leadership, MS Project, System Architecture, Teaching, Vendor Management, Network Design, Cloud Computing, Research, Social Media, Microsoft Office, WiMAX, Management, Strategic Partnerships, RF, Software Development, Mobile Technology, Product Management, Wireless Networking, Visio, CDMA, SDLC, SQL, Security, Team Building, Public Speaking, Mobile Devices
Education
University of Nebraska-Lincoln 1979 — 1982
BSCS, Engineering and Techology School
Kearney High 1972 — 1975
Phi Lambda Sigma - Pharmacy Leadership Society Non-Profit February 2015 - Present
Leaders in Director Strategic Technology Architectures in Greater Kansas City Area 2013 - Present
Convergys April 2013 - December 2014
University of Charleston September 2009 - November 2012
Sprint August 2006 - August 2009
Sprint Nextel April 2002 - July 2006
Sprint Nextel August 1997 - March 2002
Black & Veatch February 1989 - July 1997
Gardner Pharmacy July 1986 - August 1991
Black & Veatch February 1984 - January 1989
Skills
Program Management, Project Management, Telecommunications, Wireless, Strategic Planning, Budgets, Leadership, Cross-functional Team..., Change Management, IP, Microsoft Excel, Product Development, Higher Education, WiFi, Network Engineering, LTE, Linux, Technical Writing, Network Architecture, Project Planning, Customer Service, Business Analysis, Integration, VoIP, Team Leadership, MS Project, System Architecture, Teaching, Vendor Management, Network Design, Cloud Computing, Research, Social Media, Microsoft Office, WiMAX, Management, Strategic Partnerships, RF, Software Development, Mobile Technology, Product Management, Wireless Networking, Visio, CDMA, SDLC, SQL, Security, Team Building, Public Speaking, Mobile Devices
Education
University of Nebraska-Lincoln 1979 — 1982
BSCS, Engineering and Techology School
Kearney High 1972 — 1975
Kailey Christensen Kailey Christensen's Convergys Experience October 2009 - June 2010
Job Customer service representative
Industry Consumer Services
Experience
Wells fargo November 2014 - Present
Muscular Dystrophy Association February 2013 - May 2014
DIOLIS TRATTORIA June 2012 - May 2013
North Point Grille February 2012 - August 2012
Rockpile on the Rimrocks August 2011 - January 2012
Convergys October 2009 - June 2010
IHOP February 2008 - October 2009
Skills
Customer Service, Customer Satisfaction, Data Entry, Call Center, Time Management, Filing, Fax, Appointment Scheduling, File Management, Outlook, Process Scheduler, Internet Explorer, Customer Support, Fast Learner, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Inventory Management, Sales, Fundraising, Networking, Money Management, Convio, Phone Etiquette, Multi-line Phone, Social Networking
Education
UNC Charlotte 2007 — 2008
Psychology
Lovell High School 2005 — 2007
Diploma
Wells fargo November 2014 - Present
Muscular Dystrophy Association February 2013 - May 2014
DIOLIS TRATTORIA June 2012 - May 2013
North Point Grille February 2012 - August 2012
Rockpile on the Rimrocks August 2011 - January 2012
Convergys October 2009 - June 2010
IHOP February 2008 - October 2009
Skills
Customer Service, Customer Satisfaction, Data Entry, Call Center, Time Management, Filing, Fax, Appointment Scheduling, File Management, Outlook, Process Scheduler, Internet Explorer, Customer Support, Fast Learner, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Inventory Management, Sales, Fundraising, Networking, Money Management, Convio, Phone Etiquette, Multi-line Phone, Social Networking
Education
UNC Charlotte 2007 — 2008
Psychology
Lovell High School 2005 — 2007
Diploma
Deeganta Mehta Deeganta Mehta's Convergys Experience September 2008 - March 2009
Job Talent Acquisition Specialist at Clairvoyant TechnoSolutions Inc
Industry Information Technology and Services
Experience
Clairvoyant TechnoSolutions Inc May 2012 - Present
Guardian Plasticote Limited May 2010 - September 2011
orion calltech Pvt.Ltd. April 2009 - May 2010
Convergys September 2008 - March 2009
Skills
Talent Acquisition, Talent Management, Client/Hiring Manager..., Cost Accounting, Product Pricing, Client Co-ordination, Business Analysis, Product Marketing, Break-even Analysis, Product Cost Analysis, credit default swap, Market Research, Balance Sheet Review, Financial Analysis
Education
University of Mumbai 2007 — 2009
Master of Business Administration (MBA), Finance, General, 73%
University of Mumbai 2002 — 2005
Bachelor of Commerce (B.Com.), Accounting and Finance, 70
Clairvoyant TechnoSolutions Inc May 2012 - Present
Guardian Plasticote Limited May 2010 - September 2011
orion calltech Pvt.Ltd. April 2009 - May 2010
Convergys September 2008 - March 2009
Skills
Talent Acquisition, Talent Management, Client/Hiring Manager..., Cost Accounting, Product Pricing, Client Co-ordination, Business Analysis, Product Marketing, Break-even Analysis, Product Cost Analysis, credit default swap, Market Research, Balance Sheet Review, Financial Analysis
Education
University of Mumbai 2007 — 2009
Master of Business Administration (MBA), Finance, General, 73%
University of Mumbai 2002 — 2005
Bachelor of Commerce (B.Com.), Accounting and Finance, 70
Daniel Vinson Daniel Vinson's Convergys Experience October 2011 - January 2012
Job Corrections Officer at North Carolina Department of Corrections
Industry Law Enforcement
Experience
North Carolina Department of Public Safety December 2012 - Present
INDA, Association of the Nonwoven Fabrics Industry February 2012 - May 2012
Convergys October 2011 - January 2012
NCPCM May 2003 - January 2009
Skills
MS Office Suite, Adobe, iMIS, German, Translation, Databases, Political Science, Event Planning, Security, Cpr Certified, Microsoft Office, Customer Service, Administrative..., International Relations, Troubleshooting, Research
Education
University of North Carolina at Charlotte 2007 — 2011
Bachelor of Arts (B.A.), Political Science and German Language, 3.0
Athens Drive High School
North Carolina Department of Public Safety December 2012 - Present
INDA, Association of the Nonwoven Fabrics Industry February 2012 - May 2012
Convergys October 2011 - January 2012
NCPCM May 2003 - January 2009
Skills
MS Office Suite, Adobe, iMIS, German, Translation, Databases, Political Science, Event Planning, Security, Cpr Certified, Microsoft Office, Customer Service, Administrative..., International Relations, Troubleshooting, Research
Education
University of North Carolina at Charlotte 2007 — 2011
Bachelor of Arts (B.A.), Political Science and German Language, 3.0
Athens Drive High School
Mandira Roy, CSM's Convergys Experience February 2004 - June 2009
Job J2EE Tech Lead, CSM
Industry Information Technology and Services
Experience
MicroAutomation August 2009 - August 2012
Comcast August 2009 - February 2012
Convergys February 2004 - June 2009
MCCT Inc June 2001 - December 2003
Skills
Agile Methodologies, XPlanner, Rally, J2EE Application..., JavaScript, XML, Spring, Web Services, WSDL, SoapUI, SOA, MySQL, Microsoft SQL Server, JUnit, Maven, Subversion, Git, Hudson, Ant, Tomcat, Software Project..., Solaris, SDLC, Unix, Integration, Production Support, Java, Spring Framework, Java Enterprise Edition
Education
University of Mumbai
Masters, Computer Science
MicroAutomation August 2009 - August 2012
Comcast August 2009 - February 2012
Convergys February 2004 - June 2009
MCCT Inc June 2001 - December 2003
Skills
Agile Methodologies, XPlanner, Rally, J2EE Application..., JavaScript, XML, Spring, Web Services, WSDL, SoapUI, SOA, MySQL, Microsoft SQL Server, JUnit, Maven, Subversion, Git, Hudson, Ant, Tomcat, Software Project..., Solaris, SDLC, Unix, Integration, Production Support, Java, Spring Framework, Java Enterprise Edition
Education
University of Mumbai
Masters, Computer Science
Michele Ernst's Convergys Experience March 2005 - April 2006
Job Vice President, Customer Operations at Elections Systems & Software
Industry Financial Services
Experience
Elections Systems & Software October 2013 - Present
Sirius Computer Solutions February 2012 - Present
TSYS Merchant Solutions February 2010 - September 2011
First Data USA May 2006 - January 2010
Convergys March 2005 - April 2006
First Data Resources (FDR/FDC) May 1984 - March 2005
Skills
Client Relationship..., Customer Negotiations, Situational Leadership
Education
University of Nebraska at Omaha 1981 — 1985
ba, english
Elections Systems & Software October 2013 - Present
Sirius Computer Solutions February 2012 - Present
TSYS Merchant Solutions February 2010 - September 2011
First Data USA May 2006 - January 2010
Convergys March 2005 - April 2006
First Data Resources (FDR/FDC) May 1984 - March 2005
Skills
Client Relationship..., Customer Negotiations, Situational Leadership
Education
University of Nebraska at Omaha 1981 — 1985
ba, english
Shishir Phulmamdikar Shishir Phulmamdikar's Convergys Experience February 2004 - December 2004
Job Lead Member of Technical Staff
Industry Information Services
Experience
salesforce.com December 2006 - Present
Objectwin Technology August 2006 - November 2006
Fulcrum Logic May 2005 - August 2006
PACE Computer Solutions Inc January 2005 - May 2005
Convergys February 2004 - December 2004
Oxynic Systems July 2003 - January 2004
Avenues India Private Limited November 2002 - June 2003
Keystone Solutions Pvt Ltd February 2002 - November 2002
3i Infotech May 2000 - February 2002
Batliwala & Karani Information Technology October 1997 - April 2000
Skills
Java, J2EE, Force.com, Apex,..., Salesforce.com, J2EE Application..., Force.com, Java Enterprise Edition, PL/SQL, Weblogic, SOA, JSP, SQL, JavaScript, Web Applications, Agile Methodologies, AJAX, JBoss Application Server, Oracle, Core Java
Education
University of Pune 1995 — 1997
Master's in Computer Management, Computers
University of Mumbai 1992 — 1995
B.com, Accounts/ Economics
salesforce.com December 2006 - Present
Objectwin Technology August 2006 - November 2006
Fulcrum Logic May 2005 - August 2006
PACE Computer Solutions Inc January 2005 - May 2005
Convergys February 2004 - December 2004
Oxynic Systems July 2003 - January 2004
Avenues India Private Limited November 2002 - June 2003
Keystone Solutions Pvt Ltd February 2002 - November 2002
3i Infotech May 2000 - February 2002
Batliwala & Karani Information Technology October 1997 - April 2000
Skills
Java, J2EE, Force.com, Apex,..., Salesforce.com, J2EE Application..., Force.com, Java Enterprise Edition, PL/SQL, Weblogic, SOA, JSP, SQL, JavaScript, Web Applications, Agile Methodologies, AJAX, JBoss Application Server, Oracle, Core Java
Education
University of Pune 1995 — 1997
Master's in Computer Management, Computers
University of Mumbai 1992 — 1995
B.com, Accounts/ Economics
Jeanie Lee Jeanie Lee's Convergys Experience April 2012 - January 2013
Job Document Imaging Processor at Kiewit
Industry Retail
Experience
Kiewit June 2014 - Present
Younkers November 2009 - Present
Convergys April 2012 - January 2013
Sirius Computer Solutions February 1997 - May 2011
MSI Systems Integrators, Inc. February 1997 - December 2010
First National Bank of Omaha August 1990 - February 1997
Byron Reed Company January 1985 - July 1991
Skills
Customer Service, Microsoft Office, Excel, Word, Writing, Editing, Windows, Medical Terminology, Microsoft Word, Microsoft Excel, System Administration, Human Resources, Customer Advocacy, Vendor Management, Management, Software Documentation, Customer Satisfaction, Leadership, Team Leadership, Disaster Recovery, Accurate Data Entry, Alpha Numerica Data..., Call Centers, Salesforce.com, Sales Process
Education
University of Nebraska at Kearney 1976 — 1978
Robert E. Lee High School 1972 — 1976
Kiewit June 2014 - Present
Younkers November 2009 - Present
Convergys April 2012 - January 2013
Sirius Computer Solutions February 1997 - May 2011
MSI Systems Integrators, Inc. February 1997 - December 2010
First National Bank of Omaha August 1990 - February 1997
Byron Reed Company January 1985 - July 1991
Skills
Customer Service, Microsoft Office, Excel, Word, Writing, Editing, Windows, Medical Terminology, Microsoft Word, Microsoft Excel, System Administration, Human Resources, Customer Advocacy, Vendor Management, Management, Software Documentation, Customer Satisfaction, Leadership, Team Leadership, Disaster Recovery, Accurate Data Entry, Alpha Numerica Data..., Call Centers, Salesforce.com, Sales Process
Education
University of Nebraska at Kearney 1976 — 1978
Robert E. Lee High School 1972 — 1976
Shayla Sadler's Convergys Experience November 2013 - April 2014
Job Makeup Artist at Bobbi Brown Cosmetics
Industry Public Relations and Communications
Experience
Bobbi Brown Cosmetics August 2014 - Present
Convergys November 2013 - April 2014
Charlotte Russe May 2013 - November 2013
I AM not the MEdia Inc. January 2013 - May 2013
Big Dreamz Inc. August 2012 - May 2013
The University of North Carolina at Charlotte August 2011 - May 2013
Charlotte Seen August 2012 - December 2012
University Transition Opportunities Program (UTOP) July 2012 - August 2012
Skills
Facebook, Press Releases, Social Media, Microsoft Office, Event Planning, Social Media Marketing, Publicity, AP Style, Newsletters, Nonprofits, Outstanding..., Public Relations, Oral Communication, Written Communication, Public Speaking, Leadership, Customer Service, Peer Mentoring, Media
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Communicaton
Bobbi Brown Cosmetics August 2014 - Present
Convergys November 2013 - April 2014
Charlotte Russe May 2013 - November 2013
I AM not the MEdia Inc. January 2013 - May 2013
Big Dreamz Inc. August 2012 - May 2013
The University of North Carolina at Charlotte August 2011 - May 2013
Charlotte Seen August 2012 - December 2012
University Transition Opportunities Program (UTOP) July 2012 - August 2012
Skills
Facebook, Press Releases, Social Media, Microsoft Office, Event Planning, Social Media Marketing, Publicity, AP Style, Newsletters, Nonprofits, Outstanding..., Public Relations, Oral Communication, Written Communication, Public Speaking, Leadership, Customer Service, Peer Mentoring, Media
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Communicaton
Veletta Southerland's Convergys Experience September 2010 - November 2010
Job Administrative Support
Industry Banking
Experience
Randstad January 2014 - Present
Charlotte Mecklenburg Schools August 2011 - November 2013
Randstad November 2012 - August 2013
Manpower Staffing March 2011 - June 2011
Convergys September 2010 - November 2010
University of NC Charlotte February 1999 - August 2010
Skills
Data Entry, Customer Service, Microsoft Office, Accurate Data Entry, Online Data Entry, Clerical Skills, Receptionist Duties, Credit Card Transaction..., childcare, Multi Tasking, Internet, Typing, Admissions, Highly detail oriented, Organization &..., Administrative..., Time Management, Switchboard, Email, Proofreading, scanning documents, Call Centers
Education
University of North Carolina at Charlotte 2000 — 2009
Sociology
University of NC Charlotte
BA Sociology, Liberal Arts & Science
Randstad January 2014 - Present
Charlotte Mecklenburg Schools August 2011 - November 2013
Randstad November 2012 - August 2013
Manpower Staffing March 2011 - June 2011
Convergys September 2010 - November 2010
University of NC Charlotte February 1999 - August 2010
Skills
Data Entry, Customer Service, Microsoft Office, Accurate Data Entry, Online Data Entry, Clerical Skills, Receptionist Duties, Credit Card Transaction..., childcare, Multi Tasking, Internet, Typing, Admissions, Highly detail oriented, Organization &..., Administrative..., Time Management, Switchboard, Email, Proofreading, scanning documents, Call Centers
Education
University of North Carolina at Charlotte 2000 — 2009
Sociology
University of NC Charlotte
BA Sociology, Liberal Arts & Science
Shailee Tandon Shailee Tandon's Convergys Experience June 2001 - April 2005
Job QA Manager at Citrix Systems
Industry Information Technology and Services
Experience
Citrix Systems July 2010 - Present
Symitar, Jack Henry and Associates July 2009 - August 2010
Irdeto January 2009 - June 2009
Fidelity National Information Services May 2005 - January 2009
Convergys June 2001 - April 2005
Sertlite Software February 1998 - June 2000
Skills
Test Planning, Agile Methodologies, SDLC, Test Automation, Software Quality..., Quality Center, Testing, Management, Project Planning, Program Management, Requirements Analysis, Project Management, Integration, User Acceptance Testing, Quality Assurance, Telecommunications, CRM, Process Improvement, Manual Testing, Business Analysis, Regression Testing, Test Cases, Software Documentation, Software Project..., Test Strategy, HP Quality Center
Education
University of Mumbai 1992 — 1998
BS, computers, electronics
Citrix Systems July 2010 - Present
Symitar, Jack Henry and Associates July 2009 - August 2010
Irdeto January 2009 - June 2009
Fidelity National Information Services May 2005 - January 2009
Convergys June 2001 - April 2005
Sertlite Software February 1998 - June 2000
Skills
Test Planning, Agile Methodologies, SDLC, Test Automation, Software Quality..., Quality Center, Testing, Management, Project Planning, Program Management, Requirements Analysis, Project Management, Integration, User Acceptance Testing, Quality Assurance, Telecommunications, CRM, Process Improvement, Manual Testing, Business Analysis, Regression Testing, Test Cases, Software Documentation, Software Project..., Test Strategy, HP Quality Center
Education
University of Mumbai 1992 — 1998
BS, computers, electronics
Chasity Hutto Chasity Hutto's Convergys Experience November 2014 - February 2015
Job Enthusiastic and hardworking new college graduate
Industry Mental Health Care
Experience
Wal Mart April 2015 - May 2015
Convergys November 2014 - February 2015
Walmart Pharmacy April 2014 - August 2014
N/A December 2013 - March 2014
Carmike Cinemas May 2012 - August 2012
Walmart May 2009 - August 2009
Domino's Pizza August 2007 - November 2007
Captain's Galley Seafood Restaurant May 2007 - August 2007
Skills
Customer Service, Critical Thinking, Organizational..., Highly detail oriented, Time Management, Teamwork, Proofreading, Editing, Leadership, Public Speaking, Social Networking, Social Media, Data Entry, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Office Administration, Research, Typing, Writing, Creative Writing, Cash Handling Experience
Education
University of North Carolina at Greensboro 2009 — 2013
Bachelor’s Degree, Psychology
Wal Mart April 2015 - May 2015
Convergys November 2014 - February 2015
Walmart Pharmacy April 2014 - August 2014
N/A December 2013 - March 2014
Carmike Cinemas May 2012 - August 2012
Walmart May 2009 - August 2009
Domino's Pizza August 2007 - November 2007
Captain's Galley Seafood Restaurant May 2007 - August 2007
Skills
Customer Service, Critical Thinking, Organizational..., Highly detail oriented, Time Management, Teamwork, Proofreading, Editing, Leadership, Public Speaking, Social Networking, Social Media, Data Entry, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Office Administration, Research, Typing, Writing, Creative Writing, Cash Handling Experience
Education
University of North Carolina at Greensboro 2009 — 2013
Bachelor’s Degree, Psychology
Jim Lisko Jim Lisko's Convergys Experience 2004 - 2010
Job Operations,Sales and Call Center Management Professional
Industry Consumer Services
Experience
Caliber Home Loans 2015 - Present
UTPhone January 2014 - December 2014
Teleflora August 2011 - July 2013
Convergys 2004 - 2010
Cox Communications 2003 - 2004
Cox Communications 2002 - 2003
Cox Communications 2000 - 2002
Cox Communications 1995 - 2000
Cox Communications 1989 - 1995
Cox Communications 1986 - 1989
Skills
Telecommunications, Recruiting, Management, Operations Management, CRM, Training, Call Centers, Customer Retention, Call Center, Leadership, Sales, Employee Relations, Sales Management, Team Leadership, Customer Satisfaction, Customer Service, Marketing Operations, Outsourcing, Contact Centers, Talent Management, Marketing, New Business Development, Sales Operations, Team Building, Direct Sales, Human Resources, Selling, Process Improvement, Account Management, Business Strategy, Marketing Strategy, Customer Experience, Vendor Management, Cross-functional Team..., Negotiation, Advertising
Education
University of Nebraska-Lincoln
BS, Business
Caliber Home Loans 2015 - Present
UTPhone January 2014 - December 2014
Teleflora August 2011 - July 2013
Convergys 2004 - 2010
Cox Communications 2003 - 2004
Cox Communications 2002 - 2003
Cox Communications 2000 - 2002
Cox Communications 1995 - 2000
Cox Communications 1989 - 1995
Cox Communications 1986 - 1989
Skills
Telecommunications, Recruiting, Management, Operations Management, CRM, Training, Call Centers, Customer Retention, Call Center, Leadership, Sales, Employee Relations, Sales Management, Team Leadership, Customer Satisfaction, Customer Service, Marketing Operations, Outsourcing, Contact Centers, Talent Management, Marketing, New Business Development, Sales Operations, Team Building, Direct Sales, Human Resources, Selling, Process Improvement, Account Management, Business Strategy, Marketing Strategy, Customer Experience, Vendor Management, Cross-functional Team..., Negotiation, Advertising
Education
University of Nebraska-Lincoln
BS, Business
Chris Grothe Chris Grothe's Convergys Experience 1990 - 1992
Job General Manager at Prism Marketing Group
Industry Marketing and Advertising
Experience
Prism Marketing Group 1999 - Present
APAC 1994 - 1999
ITI Marketing 1992 - 1994
Convergys 1990 - 1992
Skills
Call Center, Call Centers, Customer Experience, Account Management, Direct Marketing, Lead Generation, Marketing Strategy, New Business Development, Strategic Planning, Vendor Management, Customer Retention, Telemarketing, Customer Service, CRM, Operations Management, Management, Customer Satisfaction, Marketing, Executive Management
Education
University of Nebraska at Omaha 1990 — 1993
Business Administration and Management, General
Omaha South High School 1986 — 1990
Prism Marketing Group 1999 - Present
APAC 1994 - 1999
ITI Marketing 1992 - 1994
Convergys 1990 - 1992
Skills
Call Center, Call Centers, Customer Experience, Account Management, Direct Marketing, Lead Generation, Marketing Strategy, New Business Development, Strategic Planning, Vendor Management, Customer Retention, Telemarketing, Customer Service, CRM, Operations Management, Management, Customer Satisfaction, Marketing, Executive Management
Education
University of Nebraska at Omaha 1990 — 1993
Business Administration and Management, General
Omaha South High School 1986 — 1990
Christopher Rickman Christopher Rickman's Convergys Experience February 2011 - September 2014
Job Technical Support Specialist
Industry Telecommunications
Experience
Convergys February 2011 - September 2014
Barbeques Galore September 2005 - December 2008
Sitel November 2004 - April 2005
Sitel November 2003 - November 2004
Skills
Java, C, C++, C#, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of North Carolina at Asheville 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Convergys February 2011 - September 2014
Barbeques Galore September 2005 - December 2008
Sitel November 2004 - April 2005
Sitel November 2003 - November 2004
Skills
Java, C, C++, C#, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of North Carolina at Asheville 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Sh-Rhonda Turner's Convergys Experience June 2003 - February 2011
Job Oncology Research Specialist
Industry Pharmaceuticals
Experience
Carolinas HealthCare System January 2015 - Present
Carolina Research Center January 2014 - September 2014
PMG Research April 2012 - January 2014
PMG Research February 2011 - April 2012
Convergys June 2003 - February 2011
Skills
Workforce Management, Call Center, IEX, Contact Centers, Team Management, Phlebotomy, Medical Terminology, Electronic Data Capture, Vital Signs, ICH-GCP, Laboratory Skills, Oracle Applications, Metadata, Perceptive, Feasibilities, Clinical Research, Customer Service, Training, Patient Recruitment, Inform, IRB, Informed Consent, Study Coordination, Clinical Research..., CTMS, EDC, GCP, Medidata, Neurology, Cardiology, Oracle Clinical, CRO, Clinical Development, Clinical Data Management, Clinical Trials
Education
University of North Carolina at Charlotte
Bachelor of Arts (B.A.), Psychology
Carolinas HealthCare System January 2015 - Present
Carolina Research Center January 2014 - September 2014
PMG Research April 2012 - January 2014
PMG Research February 2011 - April 2012
Convergys June 2003 - February 2011
Skills
Workforce Management, Call Center, IEX, Contact Centers, Team Management, Phlebotomy, Medical Terminology, Electronic Data Capture, Vital Signs, ICH-GCP, Laboratory Skills, Oracle Applications, Metadata, Perceptive, Feasibilities, Clinical Research, Customer Service, Training, Patient Recruitment, Inform, IRB, Informed Consent, Study Coordination, Clinical Research..., CTMS, EDC, GCP, Medidata, Neurology, Cardiology, Oracle Clinical, CRO, Clinical Development, Clinical Data Management, Clinical Trials
Education
University of North Carolina at Charlotte
Bachelor of Arts (B.A.), Psychology
Ignacio Alomia's Convergys Experience March 2006 - July 2008
Job Zone Manager at Parkinc
Industry Marketing and Advertising
Experience
Parkinc September 2012 - Present
Convergys March 2006 - July 2008
AJ Wright November 2004 - January 2006
Skills
Leadership, Communication, Microsoft Office, Marketing Strategy, Customer Service, Customer Satisfaction, Sales, Telephone Skills
Education
University of North Carolina at Charlotte 2010 — 2014
Parkinc September 2012 - Present
Convergys March 2006 - July 2008
AJ Wright November 2004 - January 2006
Skills
Leadership, Communication, Microsoft Office, Marketing Strategy, Customer Service, Customer Satisfaction, Sales, Telephone Skills
Education
University of North Carolina at Charlotte 2010 — 2014
Gary Mark Lucas Gary Mark Lucas's Convergys Experience November 2007 - June 2008
Job Data Center PC Operator /Librarian & Instructional Media Tech
Industry Information Technology and Services
Experience
Pomeroy December 2009 - Present
Harvard University September 2008 - Present
Convergys November 2007 - June 2008
KLPR 91.3 FM September 2005 - December 2006
BNN-TV January 1993 - January 2005
CCS Presentation Systems February 2002 - May 2003
Crimson Tech August 1996 - January 2002
Fidelity Investments\Veritude January 1995 - January 1996
AccuStaff January 1992 - January 1995
Harvard Cooperative Society January 1989 - January 1992
Skills
Camera, Troubleshooting, Video Production, Mac, Sound, Editing, Final Cut Pro, Photoshop, OS X, Television, Microsoft Office, Multimedia, Premiere, Live Sound, Music, Video, Recording, AV, Audio Engineering, Lighting
Education
University of Nebraska at Kearney 2004 — 2007
BS
Pomeroy December 2009 - Present
Harvard University September 2008 - Present
Convergys November 2007 - June 2008
KLPR 91.3 FM September 2005 - December 2006
BNN-TV January 1993 - January 2005
CCS Presentation Systems February 2002 - May 2003
Crimson Tech August 1996 - January 2002
Fidelity Investments\Veritude January 1995 - January 1996
AccuStaff January 1992 - January 1995
Harvard Cooperative Society January 1989 - January 1992
Skills
Camera, Troubleshooting, Video Production, Mac, Sound, Editing, Final Cut Pro, Photoshop, OS X, Television, Microsoft Office, Multimedia, Premiere, Live Sound, Music, Video, Recording, AV, Audio Engineering, Lighting
Education
University of Nebraska at Kearney 2004 — 2007
BS
Kyler Sharp Kyler Sharp's Convergys Experience March 2015 - Present
Job Specialist, Analytics Consulting at Convergys
Industry Information Technology and Services
Experience
Convergys March 2015 - Present
Cliintel August 2011 - February 2015
Southwestern Company May 2010 - July 2010
Whitestone Homes, LLC May 2009 - July 2009
Timberlake Ranch Camps May 2008 - July 2008
Skills
Business Intelligence, Agile Methodologies, Statistical Modeling, Program Management, Data Analysis, SharePoint, Microsoft Office, Leadership
Education
University of Nebraska-Lincoln 2007 — 2011
Bachelor of Science, Management of Information Systems
Convergys March 2015 - Present
Cliintel August 2011 - February 2015
Southwestern Company May 2010 - July 2010
Whitestone Homes, LLC May 2009 - July 2009
Timberlake Ranch Camps May 2008 - July 2008
Skills
Business Intelligence, Agile Methodologies, Statistical Modeling, Program Management, Data Analysis, SharePoint, Microsoft Office, Leadership
Education
University of Nebraska-Lincoln 2007 — 2011
Bachelor of Science, Management of Information Systems
Jay Parikh Jay Parikh's Convergys Experience May 2004 - December 2005
Job Vice President of Global Support at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon October 2014 - Present
Perceptis June 2012 - September 2014
AonHewitt April 2011 - June 2012
APAC Customer Services March 2010 - April 2011
APAC Customer Services Inc. June 2007 - June 2010
SITEL Corporation November 2005 - June 2007
Convergys May 2004 - December 2005
SITEL Corporation June 2003 - May 2004
SITEL Corporation 2001 - June 2003
Skills
BPO, Workforce Management, Process Improvement, Operations Management, Leadership, Call Centers, Outsourcing, Training, Call Center, Contact Centers, Team Building, Analytics, Forecasting, Workforce Planning, Vendor Management, Business Process..., Service Delivery, Transition Management, Capacity Planning, Program Management, Customer Satisfaction, Management, Performance Management, Avaya, Employee Relations, Call Center Development, Customer Retention, Employee Engagement, Problem Solving, IEX, Project Planning, Customer Service, New Business Development, Building Strong Teams, Inbound Marketing, Planning, Scheduling, Genesys, Process Scheduler, Metrics, Offshoring, Multi-site Management, Multi-channel..., Aspect, P&L Management, COPC Registered..., Avaya Technologies, Customer Experience, CRM, Strategy
Education
University of North Carolina at Charlotte 1997 — 2001
Chapel Hill High School 1994 — 1997
Qualfon October 2014 - Present
Perceptis June 2012 - September 2014
AonHewitt April 2011 - June 2012
APAC Customer Services March 2010 - April 2011
APAC Customer Services Inc. June 2007 - June 2010
SITEL Corporation November 2005 - June 2007
Convergys May 2004 - December 2005
SITEL Corporation June 2003 - May 2004
SITEL Corporation 2001 - June 2003
Skills
BPO, Workforce Management, Process Improvement, Operations Management, Leadership, Call Centers, Outsourcing, Training, Call Center, Contact Centers, Team Building, Analytics, Forecasting, Workforce Planning, Vendor Management, Business Process..., Service Delivery, Transition Management, Capacity Planning, Program Management, Customer Satisfaction, Management, Performance Management, Avaya, Employee Relations, Call Center Development, Customer Retention, Employee Engagement, Problem Solving, IEX, Project Planning, Customer Service, New Business Development, Building Strong Teams, Inbound Marketing, Planning, Scheduling, Genesys, Process Scheduler, Metrics, Offshoring, Multi-site Management, Multi-channel..., Aspect, P&L Management, COPC Registered..., Avaya Technologies, Customer Experience, CRM, Strategy
Education
University of North Carolina at Charlotte 1997 — 2001
Chapel Hill High School 1994 — 1997
Keith Wetzel Keith Wetzel's Convergys Experience May 2012 - Present
Job Patient Care Advocate at Convergys
Industry Information Technology and Services
Experience
Convergys May 2012 - Present
US Bank - Gov Lock Box December 2011 - May 2012
Realtime Results August 2010 - June 2011
Convergys August 2001 - May 2010
CompuCom March 2000 - June 2001
TEKsystems March 2001 - May 2001
TEKsystems March 2001 - May 2001
CompuCom June 2000 - March 2001
Kelly Services August 1999 - June 2000
Kelly Tech Services August 1999 - June 2000
Skills
Operating Systems, Troubleshooting, System Administration, Software Installation, Networking, Printers, Laptops, Information Technology, HP, Norton Ghost, Windows, Computer Hardware
Education
University of Missouri-Saint Louis 1995 — 1999
University of Missouri-St. Louis
B.S, Computer Science
Jennings Senior High 1978 — 1982
Convergys May 2012 - Present
US Bank - Gov Lock Box December 2011 - May 2012
Realtime Results August 2010 - June 2011
Convergys August 2001 - May 2010
CompuCom March 2000 - June 2001
TEKsystems March 2001 - May 2001
TEKsystems March 2001 - May 2001
CompuCom June 2000 - March 2001
Kelly Services August 1999 - June 2000
Kelly Tech Services August 1999 - June 2000
Skills
Operating Systems, Troubleshooting, System Administration, Software Installation, Networking, Printers, Laptops, Information Technology, HP, Norton Ghost, Windows, Computer Hardware
Education
University of Missouri-Saint Louis 1995 — 1999
University of Missouri-St. Louis
B.S, Computer Science
Jennings Senior High 1978 — 1982
Chris Bates, Sr's Convergys Experience January 2007 - August 2008
Job Team Manager at Cognosante
Industry Government Relations
Experience
Cognosante June 2015 - Present
Cognosante, LLC. February 2015 - Present
Cognosante, LLC. December 2014 - Present
Cognosante August 2014 - Present
Texas Land & Cattle June 2011 - July 2014
Profiles International September 2009 - December 2009
Express Fashion August 2008 - September 2009
Convergys January 2007 - August 2008
AT&T Mobility December 2005 - September 2007
Skills
Management, Customer Service, Team Management, Training, Team Building, Strategic Planning, Performance Management, Leadership, Time Management, Strategy, Sales, Coaching, Team Leadership, Leadership Development, Recruiting, Employee Relations, Employee Training, Management Consulting, Organizational..., Customer Satisfaction, Business Development, Public Speaking, Business Strategy, Marketing, Consulting, Change Management, Microsoft Office, New Business Development, Hospitality, Account Management, Business Planning, Marketing Strategy, Sales Management, Talent Acquisition, Investments, Real Estate, Social Media, Administration, Excel, PowerPoint, Word, Problem Solving, Customer Relations, Budgeting, Business Management, Product Management, Social Media Marketing, Outlook, Mentoring, Retail
Education
University of Nevada-Las Vegas - College of Business 1984 — 1987
BBA/BS, Management/Finance, 3.86
Draughon Technical College 1990 — 1991
Associate of Science (AS), Computer Science, 3.9
Cognosante June 2015 - Present
Cognosante, LLC. February 2015 - Present
Cognosante, LLC. December 2014 - Present
Cognosante August 2014 - Present
Texas Land & Cattle June 2011 - July 2014
Profiles International September 2009 - December 2009
Express Fashion August 2008 - September 2009
Convergys January 2007 - August 2008
AT&T Mobility December 2005 - September 2007
Skills
Management, Customer Service, Team Management, Training, Team Building, Strategic Planning, Performance Management, Leadership, Time Management, Strategy, Sales, Coaching, Team Leadership, Leadership Development, Recruiting, Employee Relations, Employee Training, Management Consulting, Organizational..., Customer Satisfaction, Business Development, Public Speaking, Business Strategy, Marketing, Consulting, Change Management, Microsoft Office, New Business Development, Hospitality, Account Management, Business Planning, Marketing Strategy, Sales Management, Talent Acquisition, Investments, Real Estate, Social Media, Administration, Excel, PowerPoint, Word, Problem Solving, Customer Relations, Budgeting, Business Management, Product Management, Social Media Marketing, Outlook, Mentoring, Retail
Education
University of Nevada-Las Vegas - College of Business 1984 — 1987
BBA/BS, Management/Finance, 3.86
Draughon Technical College 1990 — 1991
Associate of Science (AS), Computer Science, 3.9
Amul Zarapkar Amul Zarapkar's Convergys Experience August 2004 - January 2006
Job Senior Member IT at Verizon Wireless
Industry Information Technology and Services
Experience
Verizon Wireless September 2012 - Present
Verizon Wireless October 2011 - November 2012
Convergys Corporation August 2007 - September 2011
Verizon Wireless February 2006 - July 2007
Convergys August 2004 - January 2006
Verizon Wireless September 2000 - August 2004
EDS Group January 1999 - February 2000
Iridium January 1998 - December 1998
LHS Asia Pacific November 1996 - June 1997
EDS Technologies October 1993 - October 1996
Skills
SDLC, Program Management, Telecommunications..., Visio, Data Warehousing, Project Management, MS Project, Microsoft Office, Accounts Receivable, Integration, Telecommunications, Billing Systems, Vendor Management, Requirements Analysis, Business Analysis
Education
University of Mumbai 1978 — 1980
Master of Science, Physics (Electronics)/ Mathematics
University of Mumbai 1974 — 1978
Bachelor of Science, Physics / Mathematics
Verizon Wireless September 2012 - Present
Verizon Wireless October 2011 - November 2012
Convergys Corporation August 2007 - September 2011
Verizon Wireless February 2006 - July 2007
Convergys August 2004 - January 2006
Verizon Wireless September 2000 - August 2004
EDS Group January 1999 - February 2000
Iridium January 1998 - December 1998
LHS Asia Pacific November 1996 - June 1997
EDS Technologies October 1993 - October 1996
Skills
SDLC, Program Management, Telecommunications..., Visio, Data Warehousing, Project Management, MS Project, Microsoft Office, Accounts Receivable, Integration, Telecommunications, Billing Systems, Vendor Management, Requirements Analysis, Business Analysis
Education
University of Mumbai 1978 — 1980
Master of Science, Physics (Electronics)/ Mathematics
University of Mumbai 1974 — 1978
Bachelor of Science, Physics / Mathematics
Jane Bird Jane Bird's Convergys Experience April 2011 - February 2012
Job Rehabilitation Specialist at Black Hills Works
Industry Consumer Services
Experience
Black Hills Works October 2012 - Present
Convergys April 2011 - February 2012
LiveOps February 2011 - July 2011
Millard Refrigerated Services January 2010 - August 2010
Triad Foods Group September 1995 - April 2009
Skills
Purchasing, Logistics, Leadership, Warehouse Management, Budgets, Warehousing, Management, Food, Supply Chain, Transportation, Sales, Customer Service, Inventory Management, Human Resources
Education
University of Nebraska-Lincoln 1979 — 1984
Bachelor of Science, Elementary & Special Education
Black Hills Works October 2012 - Present
Convergys April 2011 - February 2012
LiveOps February 2011 - July 2011
Millard Refrigerated Services January 2010 - August 2010
Triad Foods Group September 1995 - April 2009
Skills
Purchasing, Logistics, Leadership, Warehouse Management, Budgets, Warehousing, Management, Food, Supply Chain, Transportation, Sales, Customer Service, Inventory Management, Human Resources
Education
University of Nebraska-Lincoln 1979 — 1984
Bachelor of Science, Elementary & Special Education
Vicky Walz's Convergys Experience 1984 - 2009
Job Sr. Career Coach
Industry Professional Training & Coaching
Experience
Hemphill Search Group January 2011 - Present
Walz Call Center Consulting, Inc. December 2009 - September 2015
Convergys 1984 - 2009
Skills
Call Center, BPO, Workforce Management, Lotus Notes, Customer Experience, Telemarketing, Inbound Marketing, Contact Centers, Outsourcing, CRM, Call Center Development, Process Improvement, Coaching, Sales, Contract Negotiation, Leadership, Customer Satisfaction, Training, Management, Customer Retention, Business Development, Account Management, Recruiting, Call Centers, Strategy, Lead Generation, New Business Development, Cross-functional Team..., Human Resources, Customer Acquisition, Team Leadership, Strategic Partnerships, Interviews, Offshoring, Operations Management, Team Management, Team Building, Customer Service, Performance Management, P&L Management, IVR, Vendor Management, Talent Acquisition, Consulting, Networking, Employee Relations, Talent Management, Sales Process, Business Process...
Education
University of Nebraska-Lincoln 1980 — 1984
Bachelor of Journalism, Double Major: Advertising & Broadcasting; Triple Minors: Economics, Sociology, Political Science
Hemphill Search Group January 2011 - Present
Walz Call Center Consulting, Inc. December 2009 - September 2015
Convergys 1984 - 2009
Skills
Call Center, BPO, Workforce Management, Lotus Notes, Customer Experience, Telemarketing, Inbound Marketing, Contact Centers, Outsourcing, CRM, Call Center Development, Process Improvement, Coaching, Sales, Contract Negotiation, Leadership, Customer Satisfaction, Training, Management, Customer Retention, Business Development, Account Management, Recruiting, Call Centers, Strategy, Lead Generation, New Business Development, Cross-functional Team..., Human Resources, Customer Acquisition, Team Leadership, Strategic Partnerships, Interviews, Offshoring, Operations Management, Team Management, Team Building, Customer Service, Performance Management, P&L Management, IVR, Vendor Management, Talent Acquisition, Consulting, Networking, Employee Relations, Talent Management, Sales Process, Business Process...
Education
University of Nebraska-Lincoln 1980 — 1984
Bachelor of Journalism, Double Major: Advertising & Broadcasting; Triple Minors: Economics, Sociology, Political Science
Kapil Pai, PMP, ITIL Kapil Pai, PMP, ITIL's Convergys Experience April 2008 - August 2009
Job Project Management Principal Leader
Industry Information Technology and Services
Experience
Kaiser Permanente February 2013 - Present
Kaiser Permanente September 2009 - Present
Convergys April 2008 - August 2009
EMC July 2007 - April 2008
eZE System, Inc June 2004 - June 2007
Hiranandani Group of Companies August 2002 - June 2003
Skills
SDLC, Requirements Analysis, Software Project..., Business Analysis, Agile Methodologies, SharePoint, Business Intelligence, IT Strategy, Enterprise Architecture, Enterprise Content..., Project Management, Vendor Management, Program Management, SQL, Global Delivery, PMP, ITIL Certified, Quality Assurance, Process Improvement, Management, Change Management, Team Leadership, Integration, Risk Management, PMO, Business Process, Project Portfolio..., Requirements Gathering, Project Delivery, Consulting, Testing, Leadership, Enterprise Software, Strategy, Information Technology, Microsoft Project
Education
University of Mumbai
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Wright State University 2003 — 2004
MS, Engineering
Kaiser Permanente February 2013 - Present
Kaiser Permanente September 2009 - Present
Convergys April 2008 - August 2009
EMC July 2007 - April 2008
eZE System, Inc June 2004 - June 2007
Hiranandani Group of Companies August 2002 - June 2003
Skills
SDLC, Requirements Analysis, Software Project..., Business Analysis, Agile Methodologies, SharePoint, Business Intelligence, IT Strategy, Enterprise Architecture, Enterprise Content..., Project Management, Vendor Management, Program Management, SQL, Global Delivery, PMP, ITIL Certified, Quality Assurance, Process Improvement, Management, Change Management, Team Leadership, Integration, Risk Management, PMO, Business Process, Project Portfolio..., Requirements Gathering, Project Delivery, Consulting, Testing, Leadership, Enterprise Software, Strategy, Information Technology, Microsoft Project
Education
University of Mumbai
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Wright State University 2003 — 2004
MS, Engineering
Sherman Andre Jeffers's Convergys Experience March 2014 - July 2014
Job Assistant Manager
Industry Automotive
Experience
NAPA AUTO PARTS August 2015 - Present
Pizza Hut March 2014 - Present
Convergys March 2014 - July 2014
AutoZone January 2007 - October 2011
Telvista Inc. April 2005 - October 2005
Sears Holdings Corporation July 2004 - October 2005
Exult April 2000 - September 2001
Wachovia April 1998 - September 1999
Moody's Investors Service December 1997 - June 1998
The Crown Athletic Club December 1994 - December 1997
Skills
Customer Service, Microsoft Excel, Microsoft Office, Troubleshooting, Public Speaking, Research, Management, Economics, HR Consulting, Operations Management, Seibel, Automotive Parts, ASE Certified, Accounts Payable, Restaurants, Receptionist Duties, Econometrics, SAS, Minitab, Retail Sales, HR Policies, Direct Sales, Network Marketing, Wellness, Retail Banking, Boy Scouts, Grocery Industry, Outstanding..., Teamwork, Leadership, Outstanding people..., Team Building, Accounting, Financial Analysis, Sales, Church Administration, Networking, Sales Commission, Cold Calling, Cashiers, Direct Marketing, Supervisory Skills, Shipping, Agriculture, Windows, Microsoft Word, Lotus, Lotus Notes, Lotus 123, PeopleSoft
Education
University of North Carolina at Charlotte 1990 — 1996
Bachelor of Arts (BA), Economics
Bartlett Yancey Senior High School 1986 — 1990
High School Diploma, NC Scholar, 3.77
NAPA AUTO PARTS August 2015 - Present
Pizza Hut March 2014 - Present
Convergys March 2014 - July 2014
AutoZone January 2007 - October 2011
Telvista Inc. April 2005 - October 2005
Sears Holdings Corporation July 2004 - October 2005
Exult April 2000 - September 2001
Wachovia April 1998 - September 1999
Moody's Investors Service December 1997 - June 1998
The Crown Athletic Club December 1994 - December 1997
Skills
Customer Service, Microsoft Excel, Microsoft Office, Troubleshooting, Public Speaking, Research, Management, Economics, HR Consulting, Operations Management, Seibel, Automotive Parts, ASE Certified, Accounts Payable, Restaurants, Receptionist Duties, Econometrics, SAS, Minitab, Retail Sales, HR Policies, Direct Sales, Network Marketing, Wellness, Retail Banking, Boy Scouts, Grocery Industry, Outstanding..., Teamwork, Leadership, Outstanding people..., Team Building, Accounting, Financial Analysis, Sales, Church Administration, Networking, Sales Commission, Cold Calling, Cashiers, Direct Marketing, Supervisory Skills, Shipping, Agriculture, Windows, Microsoft Word, Lotus, Lotus Notes, Lotus 123, PeopleSoft
Education
University of North Carolina at Charlotte 1990 — 1996
Bachelor of Arts (BA), Economics
Bartlett Yancey Senior High School 1986 — 1990
High School Diploma, NC Scholar, 3.77
Linda Mattison's Convergys Experience February 2001 - February 2004
Job Sales and Operations Analyst
Industry Telecommunications
Experience
Buckeye CableSystem February 2015 - Present
Buckeye CableSystem September 2012 - February 2015
Buckeye CableSystem October 2006 - September 2012
Buckeye Cablesystem October 2004 - November 2006
Buckeye CableSystem February 2004 - October 2004
Convergys February 2001 - February 2004
Cubix 1995 - 1998
Skills
Customer Service, Troubleshooting, Networking, Technical Support, Team Building, Call Centers, Wireless, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Flash Animation, HTML, FrontPage, Microsoft Expression, Notepad++, Visual Basic, Management, Web Design, Access, Telecommunications, Time Management, Sales, Process Improvement
Education
University of Toledo 2011 — 2015
Bachelor's degree, Applied Organizational Technology - Computer Technology, Business, Marketing, 3.818
University of Toledo 2011 — 2014
Associate's degree, Web Design, 4.0
Stautzenberg College 2002 — 2004
A+, NET+, Microsoft, Novell, Networking
University of Nevada-Reno 1989 — 1994
Political Science, Criminal Justice
Buckeye CableSystem February 2015 - Present
Buckeye CableSystem September 2012 - February 2015
Buckeye CableSystem October 2006 - September 2012
Buckeye Cablesystem October 2004 - November 2006
Buckeye CableSystem February 2004 - October 2004
Convergys February 2001 - February 2004
Cubix 1995 - 1998
Skills
Customer Service, Troubleshooting, Networking, Technical Support, Team Building, Call Centers, Wireless, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Flash Animation, HTML, FrontPage, Microsoft Expression, Notepad++, Visual Basic, Management, Web Design, Access, Telecommunications, Time Management, Sales, Process Improvement
Education
University of Toledo 2011 — 2015
Bachelor's degree, Applied Organizational Technology - Computer Technology, Business, Marketing, 3.818
University of Toledo 2011 — 2014
Associate's degree, Web Design, 4.0
Stautzenberg College 2002 — 2004
A+, NET+, Microsoft, Novell, Networking
University of Nevada-Reno 1989 — 1994
Political Science, Criminal Justice
Keith Fix Keith Fix's Convergys Experience July 2007 - January 2010
Job Entrepreneur | Marketing & Technology Executive
Industry Marketing and Advertising
Experience
blabfeed July 2012 - Present
DailyMav October 2010 - July 2012
All Native, Inc. August 2011 - June 2012
West Business Services August 2010 - May 2011
Convergys July 2007 - January 2010
Convergys Customer Mgmt Group June 2006 - July 2007
Skills
Sales, Business Development, Small Business, Project Planning, Management, Call Center, Strategic Planning, Team Building, Social Media, Account Management, Entrepreneurship, Strategy, Vendor Management, Training, Product Management, CRM, Team Leadership, Marketing Communications, Leadership, Networking, Program Management, Selling, Business Strategy, Social Networking, Operations Management, Leadership Development, Budgets, Public Relations, Recruiting, Human Resources, Retail, Marketing Strategy, Advertising, Social Media Marketing, Coaching, Business Planning, E-commerce, Marketing, Start-ups, Call Centers, Customer Service, Email Marketing, Forecasting, Executive Management, Integration, Lead Generation, New Business Development, Market Research, Online Advertising, Online Marketing
Education
University of Nebraska at Omaha 2008 — 2012
B.S. in Business Administration, Marketing, Management, Innovation & Entrepreneurship
blabfeed July 2012 - Present
DailyMav October 2010 - July 2012
All Native, Inc. August 2011 - June 2012
West Business Services August 2010 - May 2011
Convergys July 2007 - January 2010
Convergys Customer Mgmt Group June 2006 - July 2007
Skills
Sales, Business Development, Small Business, Project Planning, Management, Call Center, Strategic Planning, Team Building, Social Media, Account Management, Entrepreneurship, Strategy, Vendor Management, Training, Product Management, CRM, Team Leadership, Marketing Communications, Leadership, Networking, Program Management, Selling, Business Strategy, Social Networking, Operations Management, Leadership Development, Budgets, Public Relations, Recruiting, Human Resources, Retail, Marketing Strategy, Advertising, Social Media Marketing, Coaching, Business Planning, E-commerce, Marketing, Start-ups, Call Centers, Customer Service, Email Marketing, Forecasting, Executive Management, Integration, Lead Generation, New Business Development, Market Research, Online Advertising, Online Marketing
Education
University of Nebraska at Omaha 2008 — 2012
B.S. in Business Administration, Marketing, Management, Innovation & Entrepreneurship
Saroj Tondwalkar Saroj Tondwalkar's Convergys Experience 1996 - 1998
Job Founder Eway Consulting, Inc.
Industry Information Technology and Services
Experience
Capital One 2012 - Present
Fannie Mae 2006 - 2012
Delliote 2009 - 2009
SWIFT 2001 - 2006
Comsys 1998 - 2001
Convergys 1996 - 1998
Covansys 1987 - 1995
Skills
Enterprise Architecture, IT Strategy, Disaster Recovery, SOA, Web Services, Architectures, Testing, Enterprise Software, Telecommunications, Project Management, Management, Computer Security, SDLC, Requirements Analysis, Middleware, Software Project..., Business Analysis, Solution Architecture, Integration, Business Intelligence, Agile Methodologies, Architecture, Data Warehousing
Education
University of Mumbai 1982 — 1984
MS, Computer Science
University of Mumbai 1980 — 1983
BS, Physics and Maths
Capital One 2012 - Present
Fannie Mae 2006 - 2012
Delliote 2009 - 2009
SWIFT 2001 - 2006
Comsys 1998 - 2001
Convergys 1996 - 1998
Covansys 1987 - 1995
Skills
Enterprise Architecture, IT Strategy, Disaster Recovery, SOA, Web Services, Architectures, Testing, Enterprise Software, Telecommunications, Project Management, Management, Computer Security, SDLC, Requirements Analysis, Middleware, Software Project..., Business Analysis, Solution Architecture, Integration, Business Intelligence, Agile Methodologies, Architecture, Data Warehousing
Education
University of Mumbai 1982 — 1984
MS, Computer Science
University of Mumbai 1980 — 1983
BS, Physics and Maths
Lakeitha Johnson's Convergys Experience 2014 - 2014
Job Child Advoacy, Relationship Building, Mentoring
Industry Outsourcing/Offshoring
Experience
The Lifeskills Counseling & Consulting Group May 2015 - Present
Freedom School Partners June 2015 - July 2015
Convergys 2014 - 2014
Skills
Customer Service, Management, Microsoft Excel, Leadership, Strategic Planning, Sales, Microsoft Word, Training, PowerPoint, Youth Mentoring, Teaching, SPSS
Education
University of North Carolina at Charlotte 2012 — 2016
Psychology, Child and Family Developement
The Lifeskills Counseling & Consulting Group May 2015 - Present
Freedom School Partners June 2015 - July 2015
Convergys 2014 - 2014
Skills
Customer Service, Management, Microsoft Excel, Leadership, Strategic Planning, Sales, Microsoft Word, Training, PowerPoint, Youth Mentoring, Teaching, SPSS
Education
University of North Carolina at Charlotte 2012 — 2016
Psychology, Child and Family Developement
Damien King's Convergys Experience April 2010 - March 2012
Job Financial Services Professional
Industry Financial Services
Experience
Red Ventures November 2013 - Present
Wells Fargo 2012 - 2013
Convergys April 2010 - March 2012
Education
University of North Carolina at Charlotte 2010 — 2012
Civil engineering technology, Civil Engineering
Red Ventures November 2013 - Present
Wells Fargo 2012 - 2013
Convergys April 2010 - March 2012
Education
University of North Carolina at Charlotte 2010 — 2012
Civil engineering technology, Civil Engineering
Sarath Kumar Ravindran Sarath Kumar Ravindran's Convergys Experience May 2009 - August 2011
Job Graduate Student at UNC Charlotte | Actively looking for Fulltime positions
Industry Information Technology and Services
Experience
Aricent January 2014 - November 2014
Motorola Solutions May 2013 - December 2013
Motorola Solutions August 2011 - May 2013
Convergys May 2009 - August 2011
Skills
C++, Linux, SQL, Perl, Agile Methodologies, Oracle, SDLC, Shell Scripting, UML, Architecture, Solaris, Telecommunications, OOP, Network Security, Unix, Network Administration, C, Unix Shell Scripting, PL/SQL, Java, Software Development, Networking, XML, Requirements Analysis, MySQL, Tomcat, Operating Systems, Software Project..., Solution Architecture, JavaScript
Education
University of North Carolina at Charlotte 2015 — 2015
Master’s Degree, Computer Science, 4.0/4.0
Model Engineering College 2005 — 2009
Bachelor’s Degree, Computer Science & Engineering, 70.2% / 3.47 GPA
THSS
High School, Information Technology
Aricent January 2014 - November 2014
Motorola Solutions May 2013 - December 2013
Motorola Solutions August 2011 - May 2013
Convergys May 2009 - August 2011
Skills
C++, Linux, SQL, Perl, Agile Methodologies, Oracle, SDLC, Shell Scripting, UML, Architecture, Solaris, Telecommunications, OOP, Network Security, Unix, Network Administration, C, Unix Shell Scripting, PL/SQL, Java, Software Development, Networking, XML, Requirements Analysis, MySQL, Tomcat, Operating Systems, Software Project..., Solution Architecture, JavaScript
Education
University of North Carolina at Charlotte 2015 — 2015
Master’s Degree, Computer Science, 4.0/4.0
Model Engineering College 2005 — 2009
Bachelor’s Degree, Computer Science & Engineering, 70.2% / 3.47 GPA
THSS
High School, Information Technology
Kerry Cato Hall's Convergys Experience November 2010 - July 2014
Job Senior Consultant, Human Capital Management (Cloud Recruit and Onboarding) at KBACE Technologies
Industry Information Technology and Services
Experience
KBACE Technologies July 2014 - Present
Convergys November 2010 - July 2014
Quintiles October 2007 - November 2010
Volt Workforce Solutions October 2005 - October 2007
Staffmark June 2000 - July 2005
Skills
Taleo, PeopleSoft, Oracle, Training, CRM, Leadership, Human Resources, Talent Management, Recruiting, Customer Service, HR Consulting, Temporary Placement, Benefits Administration, HR Policies, Analysis, Performance Management, Change Management, Employee Training, Payroll, Applicant Tracking..., HRIS, Management, Process Improvement, Talent Acquisition, Temporary Staffing, Vendor Management
Education
University of North Carolina at Greensboro 1991 — 1992
KBACE Technologies July 2014 - Present
Convergys November 2010 - July 2014
Quintiles October 2007 - November 2010
Volt Workforce Solutions October 2005 - October 2007
Staffmark June 2000 - July 2005
Skills
Taleo, PeopleSoft, Oracle, Training, CRM, Leadership, Human Resources, Talent Management, Recruiting, Customer Service, HR Consulting, Temporary Placement, Benefits Administration, HR Policies, Analysis, Performance Management, Change Management, Employee Training, Payroll, Applicant Tracking..., HRIS, Management, Process Improvement, Talent Acquisition, Temporary Staffing, Vendor Management
Education
University of North Carolina at Greensboro 1991 — 1992
Robert Rafter's Convergys Experience January 2013 - Present
Job Sales Manager
Industry Telecommunications
Experience
Convergys January 2013 - Present
Skills
Sales, Sales Management, Coaching, Team Leadership, Loyalty Programs, Cellular Communications, System Administration, Customer Service, Performance Metrics, Metrics Reporting, Operations Management, New Business Development, Marketing
Education
University of New Haven 2001 — 2005
Bachelor of Science (B.S.), Management of Sports Industries
Convergys January 2013 - Present
Skills
Sales, Sales Management, Coaching, Team Leadership, Loyalty Programs, Cellular Communications, System Administration, Customer Service, Performance Metrics, Metrics Reporting, Operations Management, New Business Development, Marketing
Education
University of New Haven 2001 — 2005
Bachelor of Science (B.S.), Management of Sports Industries
Neal Hardin's Convergys Experience August 2007 - December 2011
Job VP, Global Talent Acquisition at Activision
Industry Entertainment
Experience
ActivisionBlizzard March 2015 - Present
LexisNexis August 2013 - February 2015
CSC July 2012 - July 2013
Convergys August 2007 - December 2011
Bank of America June 2005 - August 2007
ECR, Inc March 1997 - December 2004
Skills
Talent Acquisition, Talent Development, Talent Management, Executive Recruiting, Graduate Recruitment, College Recruiting, Employer Branding, Talent Assessment, Talent Selection, Developing Talent, Technical Recruiting, Sales Recruitment, Six Sigma, Black Belt, Public Speaking, Public Relations, Performance Metrics, Vendor Management, Applicant Tracking..., Workforce Planning, Strategic Sourcing, P&L Management, Process Optimization, Global Talent..., Recruiting, Outsourcing, Executive Search, CRM, Employee Relations, Leadership, Hiring, Executive Management, Human Resources, Management, Internet Recruiting, Strategy, Employee Engagement, Screening Resumes, HR Transformation, Succession Planning, Interviews, Human Capital, HRIS, Sourcing, Personnel Management, Contract Recruitment, Performance Management, BPO, HR Consulting, Temporary Placement
Education
University of North Carolina at Greensboro 1995 — 1997
Bachelor of Science, Business Management & Marketing
ActivisionBlizzard March 2015 - Present
LexisNexis August 2013 - February 2015
CSC July 2012 - July 2013
Convergys August 2007 - December 2011
Bank of America June 2005 - August 2007
ECR, Inc March 1997 - December 2004
Skills
Talent Acquisition, Talent Development, Talent Management, Executive Recruiting, Graduate Recruitment, College Recruiting, Employer Branding, Talent Assessment, Talent Selection, Developing Talent, Technical Recruiting, Sales Recruitment, Six Sigma, Black Belt, Public Speaking, Public Relations, Performance Metrics, Vendor Management, Applicant Tracking..., Workforce Planning, Strategic Sourcing, P&L Management, Process Optimization, Global Talent..., Recruiting, Outsourcing, Executive Search, CRM, Employee Relations, Leadership, Hiring, Executive Management, Human Resources, Management, Internet Recruiting, Strategy, Employee Engagement, Screening Resumes, HR Transformation, Succession Planning, Interviews, Human Capital, HRIS, Sourcing, Personnel Management, Contract Recruitment, Performance Management, BPO, HR Consulting, Temporary Placement
Education
University of North Carolina at Greensboro 1995 — 1997
Bachelor of Science, Business Management & Marketing
Viraj Barot's Convergys Experience April 2009 - June 2010
Job Technical Support Specialist
Industry Information Technology and Services
Experience
Invixium January 2015 - June 2015
Saba February 2014 - November 2014
Symantec June 2010 - March 2012
Convergys April 2009 - June 2010
Convergys May 2007 - April 2009
Mphasis November 2006 - May 2007
Skills
Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, SQL, Hyper-V, SharePoint, Active Directory, VMware, Windows Server, Service Delivery, Wireless Networking, Data Migration, IT Service Management, Incident Management, Troubleshooting, Operating Systems, Databases, Remote Access, Team Management, XP, Servers, Networking, Technical Support, IT Operations, Routers, Computer Hardware, Software Installation, Windows, Cisco Technologies, Network Security, Data Center, TCP/IP, Microsoft Certified..., DNS, Switches, Cloud Computing, Microsoft Technologies, Virtualization, Hardware, IT Management, Unix, Microsoft Exchange, System Administration, Citrix, DHCP, Windows XP
Education
Dr. C V Raman University 2010 — 2012
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
University of Mumbai 2005 — 2006
HSC, Commerce
SVD 1999 — 2003
SSC, E-Commerce/Electronic Commerce
Invixium January 2015 - June 2015
Saba February 2014 - November 2014
Symantec June 2010 - March 2012
Convergys April 2009 - June 2010
Convergys May 2007 - April 2009
Mphasis November 2006 - May 2007
Skills
Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, SQL, Hyper-V, SharePoint, Active Directory, VMware, Windows Server, Service Delivery, Wireless Networking, Data Migration, IT Service Management, Incident Management, Troubleshooting, Operating Systems, Databases, Remote Access, Team Management, XP, Servers, Networking, Technical Support, IT Operations, Routers, Computer Hardware, Software Installation, Windows, Cisco Technologies, Network Security, Data Center, TCP/IP, Microsoft Certified..., DNS, Switches, Cloud Computing, Microsoft Technologies, Virtualization, Hardware, IT Management, Unix, Microsoft Exchange, System Administration, Citrix, DHCP, Windows XP
Education
Dr. C V Raman University 2010 — 2012
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
University of Mumbai 2005 — 2006
HSC, Commerce
SVD 1999 — 2003
SSC, E-Commerce/Electronic Commerce
Antonio Thomas Antonio Thomas's Convergys Experience 2006 - 2007
Job Certified Customer Care Trainer
Industry Professional Training & Coaching
Experience
Optum Global Solutions December 2014 - Present
Primerica January 2012 - Present
iQor October 2007 - September 2011
Convergys 2006 - 2007
Target August 2004 - July 2006
Skills
Call Center, Customer Service, Coaching, Performance Management, Employee Relations, Training, Onboarding, Talent Management, Leadership Development, Employee Engagement, Time Management, Outlook, Organizational..., Data Entry, Recruiting, Telemarketing, Human Resources, New Hire Orientations, Microsoft Office, Leadership, Personal Development, Personal Branding, Employee Training, Hiring, Employee Benefits, Interviews, Payroll, Organizational..., Conflict Resolution, Workforce Planning, Administration, Team Building, Cold Calling, Organizational Design, Team Leadership, Temporary Staffing
Education
UNCC 2005 — 2008
PFSU
Optum Global Solutions December 2014 - Present
Primerica January 2012 - Present
iQor October 2007 - September 2011
Convergys 2006 - 2007
Target August 2004 - July 2006
Skills
Call Center, Customer Service, Coaching, Performance Management, Employee Relations, Training, Onboarding, Talent Management, Leadership Development, Employee Engagement, Time Management, Outlook, Organizational..., Data Entry, Recruiting, Telemarketing, Human Resources, New Hire Orientations, Microsoft Office, Leadership, Personal Development, Personal Branding, Employee Training, Hiring, Employee Benefits, Interviews, Payroll, Organizational..., Conflict Resolution, Workforce Planning, Administration, Team Building, Cold Calling, Organizational Design, Team Leadership, Temporary Staffing
Education
UNCC 2005 — 2008
PFSU
Janice Boahen Janice Boahen's Convergys Experience 2011 - 2012
Job Marketing Associate II at Level One, LLC
Industry Consumer Services
Experience
CaroMont Health September 2012 - Present
Level One, LLC March 2013 - July 2014
Central Piedmont Community College August 2012 - 2014
OFA October 2012 - November 2012
Convergys 2011 - 2012
Family Dollar 2011 - 2011
Family Service Inc. of Gaston County Assault and Victimization Intervention and Deterrence Program 2010 - 2011
Rotaract International 2009 - 2010
Target 2009 - 2009
BCBG Max Azria 2007 - 2008
Skills
Customer Service, General Office Skills, Microsoft Excel, Microsoft Office, Call Center, Communication Skills, PowerPoint, Problem Solving, Sales, Bilingual, Organization, Retail, Customer Oriented, Site Management, Volunteer Recruiting, Data Entry, Positive Can-do Attitude, Event Planning, Recruiting, Access, Microsoft Word, Resume Writing, Leadership Development, Management, Leadership, Time Management, Public Speaking, Team Building, Employee Relations, Outlook, Administrative..., Coaching, Interviews, Fundraising, Team Leadership
Education
Central Piedmont Community College 2012 — 2015
Associate of Arts (AA), General Studies
University of North Carolina at Charlotte
University of North Carolina at Charlotte
CaroMont Health September 2012 - Present
Level One, LLC March 2013 - July 2014
Central Piedmont Community College August 2012 - 2014
OFA October 2012 - November 2012
Convergys 2011 - 2012
Family Dollar 2011 - 2011
Family Service Inc. of Gaston County Assault and Victimization Intervention and Deterrence Program 2010 - 2011
Rotaract International 2009 - 2010
Target 2009 - 2009
BCBG Max Azria 2007 - 2008
Skills
Customer Service, General Office Skills, Microsoft Excel, Microsoft Office, Call Center, Communication Skills, PowerPoint, Problem Solving, Sales, Bilingual, Organization, Retail, Customer Oriented, Site Management, Volunteer Recruiting, Data Entry, Positive Can-do Attitude, Event Planning, Recruiting, Access, Microsoft Word, Resume Writing, Leadership Development, Management, Leadership, Time Management, Public Speaking, Team Building, Employee Relations, Outlook, Administrative..., Coaching, Interviews, Fundraising, Team Leadership
Education
Central Piedmont Community College 2012 — 2015
Associate of Arts (AA), General Studies
University of North Carolina at Charlotte
University of North Carolina at Charlotte
Matthew LaFollette Matthew LaFollette's Convergys Experience August 2010 - December 2011
Job Associate Project Manager at Enviroworks, LLC
Industry Construction
Experience
Enviroworks, LLC May 2015 - Present
Wheatfields February 2012 - May 2015
Critchett's Lowrey Music Center April 2013 - April 2015
Convergys August 2010 - December 2011
American Eagle Outfitters April 2008 - December 2011
Schernikau Detasseling Inc July 2003 - July 2009
The Grand Lodge At The Preserve August 2007 - August 2008
Skills
Sales, Microsoft Excel, Team Leadership, Time Management, Customer Service, Training, Teamwork, Process Scheduler, Sales Management, PowerPoint, Microsoft Word, Customer Satisfaction, Leadership, Microsoft Office, Social Media, Public Speaking, Management
Education
University of Nebraska at Omaha 2008 — 2012
Bachelor of Science (BSc.), Construction Management
University of Nebraska at Omaha 2008 — 2012
Associate’s Degree, Business Administration
Lincoln Southeast High school 2004 — 2008
Diploma
Enviroworks, LLC May 2015 - Present
Wheatfields February 2012 - May 2015
Critchett's Lowrey Music Center April 2013 - April 2015
Convergys August 2010 - December 2011
American Eagle Outfitters April 2008 - December 2011
Schernikau Detasseling Inc July 2003 - July 2009
The Grand Lodge At The Preserve August 2007 - August 2008
Skills
Sales, Microsoft Excel, Team Leadership, Time Management, Customer Service, Training, Teamwork, Process Scheduler, Sales Management, PowerPoint, Microsoft Word, Customer Satisfaction, Leadership, Microsoft Office, Social Media, Public Speaking, Management
Education
University of Nebraska at Omaha 2008 — 2012
Bachelor of Science (BSc.), Construction Management
University of Nebraska at Omaha 2008 — 2012
Associate’s Degree, Business Administration
Lincoln Southeast High school 2004 — 2008
Diploma
Daneisha Washington's Convergys Experience October 2014 - January 2015
Job Nursing Anesthetist Intern
Industry Medical Practice
Experience
Convergys October 2014 - January 2015
Gordon Biersch Brewery Restaurant June 2014 - October 2014
Care.com August 2012 - September 2014
Gordon Biersch Brewery Restaurant March 2014 - June 2014
Wet Willie's October 2013 - February 2014
UNC Charlotte August 2012 - May 2013
Skills
Customer Service, Strategic Planning, Problem Solving, Teaching, Teamwork, Leadership, Cash Management, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Volunteering, Creative Writing, Events, Broadcast, Telephone Skills
Education
University of North Carolina at Charlotte 2011 — 2017
Bachelor's Degree, Registered Nursing/Registered Nurse
PORTER RIDGE HIGH SCHOOL 2008 — 2011
HIGH SCHOOL DIPLOMA, High School/Secondary Diplomas and Certificates, 12
Convergys October 2014 - January 2015
Gordon Biersch Brewery Restaurant June 2014 - October 2014
Care.com August 2012 - September 2014
Gordon Biersch Brewery Restaurant March 2014 - June 2014
Wet Willie's October 2013 - February 2014
UNC Charlotte August 2012 - May 2013
Skills
Customer Service, Strategic Planning, Problem Solving, Teaching, Teamwork, Leadership, Cash Management, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Volunteering, Creative Writing, Events, Broadcast, Telephone Skills
Education
University of North Carolina at Charlotte 2011 — 2017
Bachelor's Degree, Registered Nursing/Registered Nurse
PORTER RIDGE HIGH SCHOOL 2008 — 2011
HIGH SCHOOL DIPLOMA, High School/Secondary Diplomas and Certificates, 12
Dane P Doty ★'s Convergys Experience March 2015 - Present
Job Talent Acquisition Leader: Convergys
Industry Human Resources
Experience
Convergys March 2015 - Present
Sabre Industries, Inc. August 2013 - March 2015
Wells Enterprises, Inc. - Blue Bunny Ice Cream November 2004 - July 2013
Gateway, Inc. May 1993 - November 2004
Omaha and Millard School Districts May 1992 - May 1994
Skills
Recruiting, Talent Management, Onboarding, Employee Relations, Fitness, Temporary Placement, Human Resources, Interviews, Leadership, Change Management, Hiring, Management, Process Improvement, Talent Acquisition, Performance Management, Succession Planning, Team Building, Employee Engagement, Coaching, HRIS, HR Consulting, Leadership Development, Training, Applicant Tracking..., College Recruiting, Internet Recruiting, Workforce Planning, Sourcing, New Hire Orientations, Employee Benefits, Executive Search, Organizational..., Career Development, Employee Training, Deferred Compensation, Benefits Administration, HR Policies, Organizational..., Employer Branding, Organizational Design, Program Management, PeopleSoft, Technical Recruiting, Conflict Resolution, Executive Coaching, Resume Writing, Training Delivery, Temporary Staffing, Vendor Management, Labor Relations
Education
University of Nebraska at Omaha 1987 — 1992
BS, Education
Grand Island (NE) High School 1984 — 1987
College/University Preparatory and Advanced High School/Secondary Diploma Program
Convergys March 2015 - Present
Sabre Industries, Inc. August 2013 - March 2015
Wells Enterprises, Inc. - Blue Bunny Ice Cream November 2004 - July 2013
Gateway, Inc. May 1993 - November 2004
Omaha and Millard School Districts May 1992 - May 1994
Skills
Recruiting, Talent Management, Onboarding, Employee Relations, Fitness, Temporary Placement, Human Resources, Interviews, Leadership, Change Management, Hiring, Management, Process Improvement, Talent Acquisition, Performance Management, Succession Planning, Team Building, Employee Engagement, Coaching, HRIS, HR Consulting, Leadership Development, Training, Applicant Tracking..., College Recruiting, Internet Recruiting, Workforce Planning, Sourcing, New Hire Orientations, Employee Benefits, Executive Search, Organizational..., Career Development, Employee Training, Deferred Compensation, Benefits Administration, HR Policies, Organizational..., Employer Branding, Organizational Design, Program Management, PeopleSoft, Technical Recruiting, Conflict Resolution, Executive Coaching, Resume Writing, Training Delivery, Temporary Staffing, Vendor Management, Labor Relations
Education
University of Nebraska at Omaha 1987 — 1992
BS, Education
Grand Island (NE) High School 1984 — 1987
College/University Preparatory and Advanced High School/Secondary Diploma Program
Neena Kurian Neena Kurian's Convergys Experience June 2005 - June 2006
Job Business Analyst
Industry Information Technology and Services
Experience
RMCS July 2011 - December 2013
Reliance Communications June 2008 - November 2009
Global Steel Holdings Ltd.(Kremikovtzi) April 2008 - June 2008
Gammon India Ltd April 2007 - June 2007
Convergys June 2005 - June 2006
Direction Software Solutions June 2004 - December 2004
Skills
Business Analysis, Business Process, Business Process..., Process Improvement, Process Optimization, Process Management, Software Project..., Project Planning, Solution Implementation, ERP Implementations, Test Management, Test Planning, User Stories, System Testing, User Acceptance Testing, Software Quality..., End User Training, Change Management, Quality Management, Quality Assurance, Operations Management, User Interface Design, Document Review, Solution Focused, Communication Skills, Management, Project Management, Analysis, CRM, Requirements Analysis, Team Management
Education
University of Mumbai 2012 — 2015
B.Sc.(Information Technology), Information Technology
University of Mumbai 2006 — 2008
Master of Business Administration (MBA), Management Information Systems and Services
RMCS July 2011 - December 2013
Reliance Communications June 2008 - November 2009
Global Steel Holdings Ltd.(Kremikovtzi) April 2008 - June 2008
Gammon India Ltd April 2007 - June 2007
Convergys June 2005 - June 2006
Direction Software Solutions June 2004 - December 2004
Skills
Business Analysis, Business Process, Business Process..., Process Improvement, Process Optimization, Process Management, Software Project..., Project Planning, Solution Implementation, ERP Implementations, Test Management, Test Planning, User Stories, System Testing, User Acceptance Testing, Software Quality..., End User Training, Change Management, Quality Management, Quality Assurance, Operations Management, User Interface Design, Document Review, Solution Focused, Communication Skills, Management, Project Management, Analysis, CRM, Requirements Analysis, Team Management
Education
University of Mumbai 2012 — 2015
B.Sc.(Information Technology), Information Technology
University of Mumbai 2006 — 2008
Master of Business Administration (MBA), Management Information Systems and Services
T.J. Holzapfel T.J. Holzapfel's Convergys Experience 1994 - 1999
Job Partner at Golf Imposter
Industry Facilities Services
Experience
Golf Imposter May 2014 - Present
Phantom Marketing June 2012 - Present
Club Herder April 2011 - Present
Frontgate Golf April 2008 - Present
Chill Marketing March 2006 - April 2011
Ideal Images April 2003 - March 2006
Protocol Integrated Direct Marketing 2001 - 2003
ClientLogic 1999 - 2001
Convergys 1994 - 1999
Skills
Account Management, Customer Service, B2B, Business Development, Sales, Contract Negotiation, Sales Management, New Business Development, Golf, Creative..., Operations Management, Coaching, CRM, Hospitality, Leadership, Direct Marketing, Team Building, Entrepreneurship, Salesforce.com, Start-ups, Inventory Management, Strategic Partnerships, Direct Sales, Marketing Strategy, Online Marketing, Lead Generation, Selling
Education
University of Nebraska-Lincoln 1987 — 1992
University of Nebraska at Omaha
Broadcasting
Golf Imposter May 2014 - Present
Phantom Marketing June 2012 - Present
Club Herder April 2011 - Present
Frontgate Golf April 2008 - Present
Chill Marketing March 2006 - April 2011
Ideal Images April 2003 - March 2006
Protocol Integrated Direct Marketing 2001 - 2003
ClientLogic 1999 - 2001
Convergys 1994 - 1999
Skills
Account Management, Customer Service, B2B, Business Development, Sales, Contract Negotiation, Sales Management, New Business Development, Golf, Creative..., Operations Management, Coaching, CRM, Hospitality, Leadership, Direct Marketing, Team Building, Entrepreneurship, Salesforce.com, Start-ups, Inventory Management, Strategic Partnerships, Direct Sales, Marketing Strategy, Online Marketing, Lead Generation, Selling
Education
University of Nebraska-Lincoln 1987 — 1992
University of Nebraska at Omaha
Broadcasting
Joya Wilmot Joya Wilmot's Convergys Experience December 2000 - July 2005
Job Sr. Operations Manager, Facilities Management at Family Dollar Stores, Inc.
Industry Facilities Services
Experience
Family Dollar Stores, Inc. March 2006 - April 2014
Convergys December 2000 - July 2005
Sprint PCS March 1999 - November 2000
Skills
Retail, Facilities Management, Performance Management, Program Management, Customer Service, Human Resources, Project Management, Inventory Management, Sales Operations, Real Estate, Leases, Procurement, Customer Satisfaction, Budgets, Marketing, Operations Management, Process Improvement, Team Building, Training, Management, Recruiting
Education
University of North Carolina at Charlotte
Bachelor of Science (BS), English/Criminal Justice
Family Dollar Stores, Inc. March 2006 - April 2014
Convergys December 2000 - July 2005
Sprint PCS March 1999 - November 2000
Skills
Retail, Facilities Management, Performance Management, Program Management, Customer Service, Human Resources, Project Management, Inventory Management, Sales Operations, Real Estate, Leases, Procurement, Customer Satisfaction, Budgets, Marketing, Operations Management, Process Improvement, Team Building, Training, Management, Recruiting
Education
University of North Carolina at Charlotte
Bachelor of Science (BS), English/Criminal Justice
Lynse McNeil B.A. Lynse McNeil B.A.'s Convergys Experience May 2013 - September 2013
Job Customer Service Representative
Industry Telecommunications
Experience
Convergys May 2013 - September 2013
CVS Pharmacy May 2012 - May 2013
Rite Aid May 2010 - October 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Mac, Mac OS, Safari, Google Chrome, Citrix, Internet Explorer, Firefox, Epic Systems
Education
University of North Carolina at Charlotte 2010 — 2013
Bachelor's degree, Mass Communication/Media Studies
Western Carolina University 2008 — 2009
transfer, Communication and Media Studies
North Brunswick High School 2004 — 2008
Diploma, 12
Convergys May 2013 - September 2013
CVS Pharmacy May 2012 - May 2013
Rite Aid May 2010 - October 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Mac, Mac OS, Safari, Google Chrome, Citrix, Internet Explorer, Firefox, Epic Systems
Education
University of North Carolina at Charlotte 2010 — 2013
Bachelor's degree, Mass Communication/Media Studies
Western Carolina University 2008 — 2009
transfer, Communication and Media Studies
North Brunswick High School 2004 — 2008
Diploma, 12
Brandi Worley's Convergys Experience February 2012 - August 2012
Job Urban Teacher Center Resident Teacher
Industry Education Management
Experience
Urban Teacher Center July 2013 - Present
City Year August 2012 - Present
Convergys February 2012 - August 2012
DC Rape Crisis Center June 2010 - August 2010
LeaderShape, Inc. May 2010 - May 2010
Skills
Customer Service, Project Coordination, Community Outreach, Team Building, Team Leadership, Teamwork, Microsoft Word, Logistics, Fundraising, Special Events..., Public Speaking, Professional..., Leadership, Time Management, Nonprofits
Education
Lesley University 2013 — 2015
Master of Education (MEd), Elementary Education and Teaching
University of North Carolina at Charlotte 2007 — 2011
Bachelor of Arts (BA), Sociology
Urban Teacher Center July 2013 - Present
City Year August 2012 - Present
Convergys February 2012 - August 2012
DC Rape Crisis Center June 2010 - August 2010
LeaderShape, Inc. May 2010 - May 2010
Skills
Customer Service, Project Coordination, Community Outreach, Team Building, Team Leadership, Teamwork, Microsoft Word, Logistics, Fundraising, Special Events..., Public Speaking, Professional..., Leadership, Time Management, Nonprofits
Education
Lesley University 2013 — 2015
Master of Education (MEd), Elementary Education and Teaching
University of North Carolina at Charlotte 2007 — 2011
Bachelor of Arts (BA), Sociology
Dan Georgesen Dan Georgesen's Convergys Experience 2000 - 2012
Job Vice President Business Development
Industry Outsourcing/Offshoring
Experience
Teleperformance 2013 - Present
Convergys 2000 - 2012
First Data Corporation 1988 - 2000
Prudential Financial 1983 - 1988
Skills
Call Center, BPO, Workforce Management, IVR, Contact Centers, Service Delivery, Outsourcing, Call Center Development, Vendor Management, Inbound Marketing, Sla, Performance Management, Offshoring, Business Process..., Customer Satisfaction, CRM, Transition Management, ACD, Outsourcing Management, CTI, Telemarketing, Call Centers, New Business Development, E-commerce, Financial Services, Customer Retention, Credit Cards, Business Development, Cloud Computing, Account Management, Customer Experience, Relationship Management
Education
University of Nebraska-Lincoln 1978 — 1982
Teleperformance 2013 - Present
Convergys 2000 - 2012
First Data Corporation 1988 - 2000
Prudential Financial 1983 - 1988
Skills
Call Center, BPO, Workforce Management, IVR, Contact Centers, Service Delivery, Outsourcing, Call Center Development, Vendor Management, Inbound Marketing, Sla, Performance Management, Offshoring, Business Process..., Customer Satisfaction, CRM, Transition Management, ACD, Outsourcing Management, CTI, Telemarketing, Call Centers, New Business Development, E-commerce, Financial Services, Customer Retention, Credit Cards, Business Development, Cloud Computing, Account Management, Customer Experience, Relationship Management
Education
University of Nebraska-Lincoln 1978 — 1982
Brian Aldrich's Convergys Experience June 2001 - March 2010
Job
Industry Computer Software
Experience
Oracle September 2009 - Present
Convergys June 2001 - March 2010
ADC Telecommunications 1999 - 2001
EDS 1988 - 1996
Skills
Pre-sales, RFP, Telecommunications, Product Management, Solution Selling, Sales Support, Wireless, Business Requirements, Contract Negotiations, Mobile, Business Intelligence, Business Analysis, Enterprise Software, Customer Relations, Team Leadership, Sales Operations, Mobile Devices, Leadership, Strategy, CRM, Customer Service, Vendor Management, Management, Contract Negotiation, Sales, Consulting, SaaS
Education
University of New Hampshire 1978 — 1982
BS
Oracle September 2009 - Present
Convergys June 2001 - March 2010
ADC Telecommunications 1999 - 2001
EDS 1988 - 1996
Skills
Pre-sales, RFP, Telecommunications, Product Management, Solution Selling, Sales Support, Wireless, Business Requirements, Contract Negotiations, Mobile, Business Intelligence, Business Analysis, Enterprise Software, Customer Relations, Team Leadership, Sales Operations, Mobile Devices, Leadership, Strategy, CRM, Customer Service, Vendor Management, Management, Contract Negotiation, Sales, Consulting, SaaS
Education
University of New Hampshire 1978 — 1982
BS
Avdhesh Singh's Convergys Experience November 2010 - March 2012
Job Engagement Manager at Ironside
Industry Information Technology and Services
Experience
Ironside March 2012 - Present
Convergys November 2010 - March 2012
BrightStar Partners May 2009 - October 2010
PCMS February 2004 - April 2009
Patni Computer Systems July 1997 - February 2004
GE Aviation July 1997 - February 2004
Skills
Business Intelligence, Performance Management, Solution Architecture, Program Management, People Management, Cognos, Oracle, SQL Server, DB2, Data Warehouse..., Dashboard, Scorecard, Innovative Problem..., Microsoft SQL Server, Data Warehousing, ETL, Management, SQL, Data Integration, T-SQL, Data Modeling, Performance Tuning, Databases, OLAP, Business Intelligence..., SSIS, Business Analytics, PL/SQL, Master Data Management, SSRS, Database Design, Enterprise Architecture, Dimensional Modeling, Data Quality, Data Marts, SDLC
Education
Watumull Institute 1994 — 1997
B.Sc (Tech.), Computer Science
University of Mumbai 1991 — 1994
B.Sc, Physics
Ironside March 2012 - Present
Convergys November 2010 - March 2012
BrightStar Partners May 2009 - October 2010
PCMS February 2004 - April 2009
Patni Computer Systems July 1997 - February 2004
GE Aviation July 1997 - February 2004
Skills
Business Intelligence, Performance Management, Solution Architecture, Program Management, People Management, Cognos, Oracle, SQL Server, DB2, Data Warehouse..., Dashboard, Scorecard, Innovative Problem..., Microsoft SQL Server, Data Warehousing, ETL, Management, SQL, Data Integration, T-SQL, Data Modeling, Performance Tuning, Databases, OLAP, Business Intelligence..., SSIS, Business Analytics, PL/SQL, Master Data Management, SSRS, Database Design, Enterprise Architecture, Dimensional Modeling, Data Quality, Data Marts, SDLC
Education
Watumull Institute 1994 — 1997
B.Sc (Tech.), Computer Science
University of Mumbai 1991 — 1994
B.Sc, Physics
Monte Anthony's Convergys Experience 1989 - 1999
Job Senior Account Manager at First Data Voice Services
Industry Financial Services
Experience
First Data Voice Services Senior Account ManagerFirst Data Corporation1999 - Present
First Data Resources 1999 - Present
FDR 1999 - Present
First Data Voice Services 1999 - Present
First Data Voice Services 1999 - Present
Convergys 1989 - 1999
Convergys (formerly Matrix Marketing & Wats Marketing of America) 1989 - 1999
Education
University of Nebraska-Lincoln 1974 — 1975
First Data Voice Services Senior Account ManagerFirst Data Corporation1999 - Present
First Data Resources 1999 - Present
FDR 1999 - Present
First Data Voice Services 1999 - Present
First Data Voice Services 1999 - Present
Convergys 1989 - 1999
Convergys (formerly Matrix Marketing & Wats Marketing of America) 1989 - 1999
Education
University of Nebraska-Lincoln 1974 — 1975
Joseph S. Duryea's Convergys Experience 1993 - 1998
Job Plan BPO LLC
Industry International Trade and Development
Experience
Plan BPO LLC July 2014 - Present
StarTek April 2012 - June 2014
Duryea Capital Management, LLC January 2010 - April 2012
PeopleSupport 2005 - 2010
Transworks 2001 - 2004
Softbank Service Group (ClientLogic) 1998 - 2001
Convergys 1993 - 1998
American Express January 1988 - January 1993
Skills
Marketing, P&L Management, Call Centers, Strategic Partnerships, Salesforce.com, SaaS, Vendor Management, Sales, Telemarketing, Contact Centers, CRM, BPO, Start-ups, Strategy, New Business Development, Call Center, Business Development, Management, Outsourcing, Lead Generation, Customer Retention, Leadership, Solution Selling, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Workforce Management, Executive Management, Operations Management
Education
University of Nebraska-Lincoln 1981 — 1985
Bachelor of Business Administration (B.B.A.)
Plan BPO LLC July 2014 - Present
StarTek April 2012 - June 2014
Duryea Capital Management, LLC January 2010 - April 2012
PeopleSupport 2005 - 2010
Transworks 2001 - 2004
Softbank Service Group (ClientLogic) 1998 - 2001
Convergys 1993 - 1998
American Express January 1988 - January 1993
Skills
Marketing, P&L Management, Call Centers, Strategic Partnerships, Salesforce.com, SaaS, Vendor Management, Sales, Telemarketing, Contact Centers, CRM, BPO, Start-ups, Strategy, New Business Development, Call Center, Business Development, Management, Outsourcing, Lead Generation, Customer Retention, Leadership, Solution Selling, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Workforce Management, Executive Management, Operations Management
Education
University of Nebraska-Lincoln 1981 — 1985
Bachelor of Business Administration (B.B.A.)
Kristi Swanson's Convergys Experience May 2007 - June 2009
Job BA with FocalPointe Group
Industry Outsourcing/Offshoring
Experience
FocalPointe Group March 2010 - Present
ICATT Consulting September 2009 - March 2010
Convergys May 2007 - June 2009
Convergys November 2006 - May 2007
Convergys March 2003 - July 2006
Convergys November 2001 - March 2004
Skills
Workforce Management, Vendor Management, Training Delivery, Change Management, Call Center, BPO, Outsourcing, Performance Management, Program Implementation, Building Relationships, Crisis Communications, Customer Experience, Operations Management, Team Management, CRM, Training, Talent Acquisition, Business Process, Program Management, Business Process..., Employee Relations, Talent Management, Coaching, Leadership Development, Employee Engagement, Contact Centers, Service Delivery, Process Improvement, Organizational..., Employee Training, Telecommunications, Call Centers, Management Consulting, Customer Satisfaction, Analysis, Offshoring, Business Transformation, Transition Management, Consulting, Business Analysis, Business Process..., Process Management, Customer Retention, Strategy, Cross-functional Team..., Performance Improvement, Operational Excellence, Leadership
Education
University of North Carolina at Charlotte 1987 — 1990
History/Education
FocalPointe Group March 2010 - Present
ICATT Consulting September 2009 - March 2010
Convergys May 2007 - June 2009
Convergys November 2006 - May 2007
Convergys March 2003 - July 2006
Convergys November 2001 - March 2004
Skills
Workforce Management, Vendor Management, Training Delivery, Change Management, Call Center, BPO, Outsourcing, Performance Management, Program Implementation, Building Relationships, Crisis Communications, Customer Experience, Operations Management, Team Management, CRM, Training, Talent Acquisition, Business Process, Program Management, Business Process..., Employee Relations, Talent Management, Coaching, Leadership Development, Employee Engagement, Contact Centers, Service Delivery, Process Improvement, Organizational..., Employee Training, Telecommunications, Call Centers, Management Consulting, Customer Satisfaction, Analysis, Offshoring, Business Transformation, Transition Management, Consulting, Business Analysis, Business Process..., Process Management, Customer Retention, Strategy, Cross-functional Team..., Performance Improvement, Operational Excellence, Leadership
Education
University of North Carolina at Charlotte 1987 — 1990
History/Education
Karthik Narasimhan's Convergys Experience June 2003 - August 2004
Job Software Development Engineer in Test 2 at Microsoft Corporation
Industry Computer Software
Experience
Microsoft Corporation May 2011 - Present
Aditi Technologies June 2010 - April 2011
Wipro Technologies August 2006 - July 2010
Financial Technologies India January 2005 - July 2006
CSS Corp [SlashSupport] September 2004 - December 2004
Convergys June 2003 - August 2004
Skills
C, C++, C#, Information Security, Microsoft SQL Server, Test Automation, SharePoint, T-SQL, Testing, SQL, XML, Test Planning, Software Development, Security, Windows, Software Project..., Software Design, Windows Server, Visual Studio, Debugging, ASP.NET, Operating Systems, Microsoft Technologies, Databases, .NET, Cisco Technologies
Education
All India Mgmt. Association - Centre for Mgmt Education. 2006 — 2008
PGDITM, Systems Management
University of Mumbai 1997 — 2002
B.E., Electronics Engineering
Microsoft Corporation May 2011 - Present
Aditi Technologies June 2010 - April 2011
Wipro Technologies August 2006 - July 2010
Financial Technologies India January 2005 - July 2006
CSS Corp [SlashSupport] September 2004 - December 2004
Convergys June 2003 - August 2004
Skills
C, C++, C#, Information Security, Microsoft SQL Server, Test Automation, SharePoint, T-SQL, Testing, SQL, XML, Test Planning, Software Development, Security, Windows, Software Project..., Software Design, Windows Server, Visual Studio, Debugging, ASP.NET, Operating Systems, Microsoft Technologies, Databases, .NET, Cisco Technologies
Education
All India Mgmt. Association - Centre for Mgmt Education. 2006 — 2008
PGDITM, Systems Management
University of Mumbai 1997 — 2002
B.E., Electronics Engineering
Rohit Bahl's Convergys Experience October 2011 - September 2012
Job SASE at Syniverse
Industry Computer Software
Experience
Syniverse January 2014 - Present
Syniverse Technologies May 2012 - December 2013
Convergys October 2011 - September 2012
Convergys April 2006 - September 2010
House of Code 2000 - 2003
Skills
J2EE, JAVA, Spring, Struts, Struts2, Web Services, Weblogic, JBoss, JavaScript, JSP, Maven, Unix Shell Scripting, Oracle, Linux, Hibernate, JDBC, ActiveMQ, Groovy
Education
University of Mumbai 1994 — 1999
B.E., Electronics
Syniverse January 2014 - Present
Syniverse Technologies May 2012 - December 2013
Convergys October 2011 - September 2012
Convergys April 2006 - September 2010
House of Code 2000 - 2003
Skills
J2EE, JAVA, Spring, Struts, Struts2, Web Services, Weblogic, JBoss, JavaScript, JSP, Maven, Unix Shell Scripting, Oracle, Linux, Hibernate, JDBC, ActiveMQ, Groovy
Education
University of Mumbai 1994 — 1999
B.E., Electronics
Jim Jeter's Convergys Experience May 1987 - April 2008
Job Group Manager Data Management at First National Bank of Omaha
Industry Financial Services
Experience
First National Bank of Omaha September 2010 - Present
ACI Worldwide May 2008 - December 2010
Convergys May 1987 - April 2008
Convergys February 2005 - March 2006
Skills
Microsoft SQL Server, SDLC, Software Design, Quality Assurance, Enterprise Architecture, Requirements Gathering, Product Management, Business Intelligence, Process Improvement, Oracle, Credit Cards, Requirements Analysis, IT Service Management, Management, Software Development, Payments, Electronic Payments, Software Documentation, ETL, Training, Business Objects, Software Project..., Project Management, SQL, SAS, DB2, Team Leadership, IT Management, Security, Vendor Management, Business Analysis, Banking, Mainframe, Teamwork, Testing, Operating Systems, Unix, Agile Methodologies
Education
University of Nebraska at Omaha 1982 — 1987
BS, Computer Science
First National Bank of Omaha September 2010 - Present
ACI Worldwide May 2008 - December 2010
Convergys May 1987 - April 2008
Convergys February 2005 - March 2006
Skills
Microsoft SQL Server, SDLC, Software Design, Quality Assurance, Enterprise Architecture, Requirements Gathering, Product Management, Business Intelligence, Process Improvement, Oracle, Credit Cards, Requirements Analysis, IT Service Management, Management, Software Development, Payments, Electronic Payments, Software Documentation, ETL, Training, Business Objects, Software Project..., Project Management, SQL, SAS, DB2, Team Leadership, IT Management, Security, Vendor Management, Business Analysis, Banking, Mainframe, Teamwork, Testing, Operating Systems, Unix, Agile Methodologies
Education
University of Nebraska at Omaha 1982 — 1987
BS, Computer Science
Robert Whitsitt's Convergys Experience October 1993 - 2008
Job Technology Coordinator, Creighton University
Industry Information Technology and Services
Experience
Creighton University June 2008 - Present
Convergys October 1993 - 2008
ComputerLand May 1991 - October 1993
Skills
Windows Server, Troubleshooting, Active Directory, Windows 7, CRM, Business Analysis, Leadership, Project Management, Management, VMware, Servers, Vendor Management, Higher Education, Technical Support, Process Improvement, Outsourcing, Cisco Technologies, System Administration, Network Administration
Education
University of Nebraska at Omaha 1985 — 1993
Creighton University June 2008 - Present
Convergys October 1993 - 2008
ComputerLand May 1991 - October 1993
Skills
Windows Server, Troubleshooting, Active Directory, Windows 7, CRM, Business Analysis, Leadership, Project Management, Management, VMware, Servers, Vendor Management, Higher Education, Technical Support, Process Improvement, Outsourcing, Cisco Technologies, System Administration, Network Administration
Education
University of Nebraska at Omaha 1985 — 1993
Deanna DeSmet's Convergys Experience 2009 - 2010
Job President, DeSmet Consulting
Industry Marketing and Advertising
Experience
DeSmet Consulting 2011 - Present
Convergys 2009 - 2010
Triplefin 2001 - 2009
West Corporation 1997 - 2000
Arthur Andersen Business Consulting 1996 - 1997
Skills
Copywriting, Content Marketing, Management Consulting, Process Consulting, Sales Process, Sales Metrics, Marketing Strategy, Customer Insight, Marketing Communications, Marketing Management, Sales Management, Strategic Planning, Pharmaceutical Industry, Lifesciences, Consumer Products, Non-profits, Value Propositions, Sales, CRM, New Business Development, Start-ups, Strategy, Account Management, Management, Nonprofits, Competitive Analysis, Strategic Partnerships, Advertising, Business Strategy, B2B, Contract Negotiation, Vendor Management, Training, Outsourcing, Marketing, Business Development, Process Improvement, Product Management, Program Management, Consulting, Cross-functional Team..., Executive Management, Market Research, Leadership, Team Management, Direct Marketing, Product Development, Team Building, Budgets, Email Marketing
Education
University of Nebraska-Lincoln
Bachelor of Journalism, Major in Advertising, Minors in Marketing, English and Art
DeSmet Consulting 2011 - Present
Convergys 2009 - 2010
Triplefin 2001 - 2009
West Corporation 1997 - 2000
Arthur Andersen Business Consulting 1996 - 1997
Skills
Copywriting, Content Marketing, Management Consulting, Process Consulting, Sales Process, Sales Metrics, Marketing Strategy, Customer Insight, Marketing Communications, Marketing Management, Sales Management, Strategic Planning, Pharmaceutical Industry, Lifesciences, Consumer Products, Non-profits, Value Propositions, Sales, CRM, New Business Development, Start-ups, Strategy, Account Management, Management, Nonprofits, Competitive Analysis, Strategic Partnerships, Advertising, Business Strategy, B2B, Contract Negotiation, Vendor Management, Training, Outsourcing, Marketing, Business Development, Process Improvement, Product Management, Program Management, Consulting, Cross-functional Team..., Executive Management, Market Research, Leadership, Team Management, Direct Marketing, Product Development, Team Building, Budgets, Email Marketing
Education
University of Nebraska-Lincoln
Bachelor of Journalism, Major in Advertising, Minors in Marketing, English and Art
corey fitch's Convergys Experience May 2001 - November 2001
Job permit agent at Trans/MidAmerica
Industry Consumer Services
Experience
Trans/Mid-America September 2008 - Present
giftcertificates.com May 2002 - September 2008
celebrity staffing November 2001 - May 2002
Convergys May 2001 - November 2001
Skills
Customer Service, Microsoft Excel, Social Media, Leadership, Research, Outlook, Social Media Marketing, Coaching, Retail, Microsoft Word, Project Management, Contract Negotiation, Marketing Strategy, Marketing
Education
University of Nebraska-Lincoln 1996 — 2000
Geography
Trans/Mid-America September 2008 - Present
giftcertificates.com May 2002 - September 2008
celebrity staffing November 2001 - May 2002
Convergys May 2001 - November 2001
Skills
Customer Service, Microsoft Excel, Social Media, Leadership, Research, Outlook, Social Media Marketing, Coaching, Retail, Microsoft Word, Project Management, Contract Negotiation, Marketing Strategy, Marketing
Education
University of Nebraska-Lincoln 1996 — 2000
Geography
Susan Hoover's Convergys Experience October 2000 - February 2005
Job Business Analyst at FACTS Mgmt
Industry Consumer Services
Experience
FACTS Mgmt / Nelnet Business Solutions October 2011 - Present
FACTS Mgmt / Nelnet Business Solutions October 2009 - October 2011
FACTS Mgmt / Nelnet Business Solutions June 2008 - September 2009
FACTS Mgmt / Nelnet Business Solutions October 2005 - June 2008
Convergys October 2000 - February 2005
Holiday Inn Lincoln NE. June 1993 - September 2000
Skills
Business Analysis, Strategic Planning, Process Improvement, Project Management, Microsoft Office, Team Leadership, Leadership, Vendor Management, Training, Team Building, Customer Service, Access, Analysis, Management, Marketing, Public Speaking
Education
University of Nebraska-Lincoln 1985 — 1989
BS, Consumer Affairs
FACTS Mgmt / Nelnet Business Solutions October 2011 - Present
FACTS Mgmt / Nelnet Business Solutions October 2009 - October 2011
FACTS Mgmt / Nelnet Business Solutions June 2008 - September 2009
FACTS Mgmt / Nelnet Business Solutions October 2005 - June 2008
Convergys October 2000 - February 2005
Holiday Inn Lincoln NE. June 1993 - September 2000
Skills
Business Analysis, Strategic Planning, Process Improvement, Project Management, Microsoft Office, Team Leadership, Leadership, Vendor Management, Training, Team Building, Customer Service, Access, Analysis, Management, Marketing, Public Speaking
Education
University of Nebraska-Lincoln 1985 — 1989
BS, Consumer Affairs
Betty Harris's Convergys Experience 1990 - 1998
Job Executive Consultant at Aristotle Group
Industry Financial Services
Experience
Aristotle Group and Authentic Impact October 2009 - Present
First Data Corporation January 1998 - February 2009
Convergys 1990 - 1998
CR Anthony's 1988 - 1990
Skills
Succession Planning, Talent Management, Performance Management, Change Management, Deferred Compensation, Organizational..., Employee Relations, Personnel Management, Strategy, Human Resources, Leadership Development, Organizational Design, Training, Consulting, Leadership, Workforce Planning, Vendor Management, Talent Acquisition, Employee Engagement, Executive Coaching, Onboarding, Coaching, Mergers & Acquisitions, Recruiting, Employee Benefits, Organizational..., HR Consulting, HRIS, Executive Management, HR Policies, Process Improvement, Acquisition Integration, Executive Search, Management Consulting, Management Development, Performance Improvement, Applicant Tracking...
Education
Fielding University 2002 — 2004
Masters Certfication in Organizational Development, Organizational Development
University of Nebraska at Omaha 1983 — 1986
bachelors, Business Management, Human Resources
Aristotle Group and Authentic Impact October 2009 - Present
First Data Corporation January 1998 - February 2009
Convergys 1990 - 1998
CR Anthony's 1988 - 1990
Skills
Succession Planning, Talent Management, Performance Management, Change Management, Deferred Compensation, Organizational..., Employee Relations, Personnel Management, Strategy, Human Resources, Leadership Development, Organizational Design, Training, Consulting, Leadership, Workforce Planning, Vendor Management, Talent Acquisition, Employee Engagement, Executive Coaching, Onboarding, Coaching, Mergers & Acquisitions, Recruiting, Employee Benefits, Organizational..., HR Consulting, HRIS, Executive Management, HR Policies, Process Improvement, Acquisition Integration, Executive Search, Management Consulting, Management Development, Performance Improvement, Applicant Tracking...
Education
Fielding University 2002 — 2004
Masters Certfication in Organizational Development, Organizational Development
University of Nebraska at Omaha 1983 — 1986
bachelors, Business Management, Human Resources
Matt Alonzo's Convergys Experience August 1997 - August 2003
Job Teacher at Parkway School District
Industry Higher Education
Experience
Parkway School District TeacherParkway School DistrictAugust 2003 - Present
Convergys August 1997 - August 2003
Education
University of Missouri-Saint Louis 1997 — 2003
Parkway School District TeacherParkway School DistrictAugust 2003 - Present
Convergys August 1997 - August 2003
Education
University of Missouri-Saint Louis 1997 — 2003
Danelis Mackevicius's Convergys Experience July 2013 - Present
Job Customer Care Representative at Convergys
Industry Food Production
Experience
Convergys July 2013 - Present
Lithuanian Bakery May 1999 - Present
Heartland Chapter American Red Cross September 2011 - December 2011
Skills
Culinary Skills, Food Service, Food, Inventory Management, Cooking, Menu Development, Customer Service, Catering, Food & Beverage, Microsoft Office, Inventory Control, Microsoft Word, Restaurants, PowerPoint, Time Management, Retail, Leadership, Team Leadership, Teamwork
Education
University of Nebraska at Omaha 2004 — 2010
Bachelor of Science, Communication, General
Convergys July 2013 - Present
Lithuanian Bakery May 1999 - Present
Heartland Chapter American Red Cross September 2011 - December 2011
Skills
Culinary Skills, Food Service, Food, Inventory Management, Cooking, Menu Development, Customer Service, Catering, Food & Beverage, Microsoft Office, Inventory Control, Microsoft Word, Restaurants, PowerPoint, Time Management, Retail, Leadership, Team Leadership, Teamwork
Education
University of Nebraska at Omaha 2004 — 2010
Bachelor of Science, Communication, General
Wendy Mehta's Convergys Experience August 2007 - September 2012
Job Director, Human Resources at Centene Corporation Peach State Health Plan
Industry Human Resources
Experience
Centene Corporation- Peach State Health Plan September 2012 - June 2014
Convergys August 2007 - September 2012
Accenture May 2005 - August 2007
Convergys December 2000 - May 2005
Skills
Employee Relations, Performance Management, Immigration, Employee Benefits, Talent Management, Mergers and Acquisitions, Training & Development, Recruiting, Compensation, Immigration Law, Mergers, Deferred Compensation, Human Resources, Program Management, Training, Employee Training, HR Policies, Personnel Management, Policy, Mergers & Acquisitions, mergers and acquisitions, HRIS, Management, Leadership
Education
University of New Hampshire
Bachelor of Science (B.S.)
Centene Corporation- Peach State Health Plan September 2012 - June 2014
Convergys August 2007 - September 2012
Accenture May 2005 - August 2007
Convergys December 2000 - May 2005
Skills
Employee Relations, Performance Management, Immigration, Employee Benefits, Talent Management, Mergers and Acquisitions, Training & Development, Recruiting, Compensation, Immigration Law, Mergers, Deferred Compensation, Human Resources, Program Management, Training, Employee Training, HR Policies, Personnel Management, Policy, Mergers & Acquisitions, mergers and acquisitions, HRIS, Management, Leadership
Education
University of New Hampshire
Bachelor of Science (B.S.)
Tracy Scott-Gleason's Convergys Experience May 2015 - Present
Job Technical Support Specialist at Convergys
Industry Computer Hardware
Experience
Convergys May 2015 - Present
Tracarts June 1999 - Present
Convergys November 2014 - May 2015
Advantage Tech January 2013 - February 2013
Clerysys June 2011 - November 2012
Aurora Loan Services September 2009 - May 2010
University of Kansas December 2005 - September 2009
ARCADIS March 2003 - December 2005
Southeast Corridor Constructors, Centennial, CO (Kiewit/Parson’s Design-Build TREX project) August 2001 - January 2003
Skills
Microsoft SQL Server, Business Analysis, Business Objects, SQL, Troubleshooting, VMware, Remote Desktop, Captiva, FileNet, Customer Service, Help Desk Support, Access, Databases, ITIL, Security, Technical Support, Networking, MS Project, Management, Project Management, Information Technology
Education
University of Phoenix 1999 — 2000
Masters Of Science, Computer Information Systems
University of Nebraska at Omaha 1987 — 1995
Bachelor of Fine Arts, Studio art-Painting, Minor-Native American Studies
Convergys May 2015 - Present
Tracarts June 1999 - Present
Convergys November 2014 - May 2015
Advantage Tech January 2013 - February 2013
Clerysys June 2011 - November 2012
Aurora Loan Services September 2009 - May 2010
University of Kansas December 2005 - September 2009
ARCADIS March 2003 - December 2005
Southeast Corridor Constructors, Centennial, CO (Kiewit/Parson’s Design-Build TREX project) August 2001 - January 2003
Skills
Microsoft SQL Server, Business Analysis, Business Objects, SQL, Troubleshooting, VMware, Remote Desktop, Captiva, FileNet, Customer Service, Help Desk Support, Access, Databases, ITIL, Security, Technical Support, Networking, MS Project, Management, Project Management, Information Technology
Education
University of Phoenix 1999 — 2000
Masters Of Science, Computer Information Systems
University of Nebraska at Omaha 1987 — 1995
Bachelor of Fine Arts, Studio art-Painting, Minor-Native American Studies
Robert Denholm's Convergys Experience 1996 - 1998
Job Director IVR Products, Global Product Management & Innovation at First Data Corporation
Industry Information Technology and Services
Experience
First Data Corporation February 2012 - Present
Mid-America Council, BSA April 2009 - March 2014
First Data Corporation January 2010 - February 2012
First Data Corporation September 2009 - January 2010
First Data Corporation August 2002 - September 2009
First Data Corporation February 2002 - August 2002
First Data Corporation February 2000 - February 2002
First Data Corporation June 1998 - February 2000
Convergys 1996 - 1998
ITI Marketing Services 1991 - 1996
Skills
Call Center, Product Management, Leadership, Cross-functional Team..., Vendor Management, Relationship Management, Account Management, Process Improvement, Business Analysis, Credit Cards, Management, Budgets, Program Management, Outsourcing, Call Centers, Risk Management, Financial Services, Customer Experience, Payment Card Processing, Business Process..., Customer Satisfaction, Analysis, SDLC, IVR, Customer Self Service, Business Strategy, Client Development, Client Liaison, Telephony, SIP, Unified Communications, Strategy, CRM, Salesforce.com, Strategic Partnerships, Executive Management, Analytics, Customer Retention, Mobile Payments, SaaS, Professional Services, Solution Selling, Business Development
Education
University of Nebraska at Omaha 1993 — 1998
B.S. Business Administration, Accounting
First Data Corporation February 2012 - Present
Mid-America Council, BSA April 2009 - March 2014
First Data Corporation January 2010 - February 2012
First Data Corporation September 2009 - January 2010
First Data Corporation August 2002 - September 2009
First Data Corporation February 2002 - August 2002
First Data Corporation February 2000 - February 2002
First Data Corporation June 1998 - February 2000
Convergys 1996 - 1998
ITI Marketing Services 1991 - 1996
Skills
Call Center, Product Management, Leadership, Cross-functional Team..., Vendor Management, Relationship Management, Account Management, Process Improvement, Business Analysis, Credit Cards, Management, Budgets, Program Management, Outsourcing, Call Centers, Risk Management, Financial Services, Customer Experience, Payment Card Processing, Business Process..., Customer Satisfaction, Analysis, SDLC, IVR, Customer Self Service, Business Strategy, Client Development, Client Liaison, Telephony, SIP, Unified Communications, Strategy, CRM, Salesforce.com, Strategic Partnerships, Executive Management, Analytics, Customer Retention, Mobile Payments, SaaS, Professional Services, Solution Selling, Business Development
Education
University of Nebraska at Omaha 1993 — 1998
B.S. Business Administration, Accounting
John B Caldwell III's Convergys Experience March 2000 - February 2006
Job Director of Client Development at ELI, Inc.
Industry E-Learning
Experience
ELI, Inc. 2012 - Present
NAVEX Global February 2006 - October 2012
Convergys March 2000 - February 2006
Duke Energy Corporation February 1992 - March 2000
Skills
Ethics, Solution Selling, SaaS, Sales, Account Management, Salesforce.com, Employment Law, HR Consulting, Leadership Development, Contract Negotiation, Team Building, Sales Management, Vendor Management, Human Resources, Sales Process, Training, Project Management, Team Leadership, New Business Development, Enterprise Software, CRM, Strategic Planning, Call Centers, Customer Service, Business Development, Consulting, Strategic Partnerships, Leadership, Management Consulting, Strategy, Lead Generation, Cross-functional Team..., Start-ups, Selling, Sales Operations, Management, B2B, Customer Retention, Professional Services, Direct Sales, Recruiting, Coaching, Sales Presentations, Marketing, Executive Management, Employee Training, Organizational..., Process Improvement, Talent Acquisition, Change Management
Education
University of North Carolina at Charlotte 1988 — 1992
BA, History, 3.9
University of North Carolina at Charlotte
History, History
ELI, Inc. 2012 - Present
NAVEX Global February 2006 - October 2012
Convergys March 2000 - February 2006
Duke Energy Corporation February 1992 - March 2000
Skills
Ethics, Solution Selling, SaaS, Sales, Account Management, Salesforce.com, Employment Law, HR Consulting, Leadership Development, Contract Negotiation, Team Building, Sales Management, Vendor Management, Human Resources, Sales Process, Training, Project Management, Team Leadership, New Business Development, Enterprise Software, CRM, Strategic Planning, Call Centers, Customer Service, Business Development, Consulting, Strategic Partnerships, Leadership, Management Consulting, Strategy, Lead Generation, Cross-functional Team..., Start-ups, Selling, Sales Operations, Management, B2B, Customer Retention, Professional Services, Direct Sales, Recruiting, Coaching, Sales Presentations, Marketing, Executive Management, Employee Training, Organizational..., Process Improvement, Talent Acquisition, Change Management
Education
University of North Carolina at Charlotte 1988 — 1992
BA, History, 3.9
University of North Carolina at Charlotte
History, History
Marc Gardner's Convergys Experience June 1997 - June 2000
Job Solutions Architect at AdvancedMD
Industry Hospital & Health Care
Experience
AdvancedMD February 2006 - Present
Convergys June 1997 - June 2000
Skills
Software Architecture, Software Development, AJAX, JavaScript, SQL, T-SQL, HTML, Scrum, Agile Methodologies, jQuery, Visual Basic, XSLT, VB.NET, ASP.NET, .NET, Visual Studio, XML, IIS, Microsoft SQL Server, C#, Databases, ASP.NET MVC, PHP, Linux, Web Services, Web Applications
Education
University of Nevada-Las Vegas 1993 — 1995
MIS\IT
IASA Training
IASA Training
AdvancedMD February 2006 - Present
Convergys June 1997 - June 2000
Skills
Software Architecture, Software Development, AJAX, JavaScript, SQL, T-SQL, HTML, Scrum, Agile Methodologies, jQuery, Visual Basic, XSLT, VB.NET, ASP.NET, .NET, Visual Studio, XML, IIS, Microsoft SQL Server, C#, Databases, ASP.NET MVC, PHP, Linux, Web Services, Web Applications
Education
University of Nevada-Las Vegas 1993 — 1995
MIS\IT
IASA Training
IASA Training
Beth Mittleider's Convergys Experience December 2008 - June 2010
Job Senior Corporate Trainer at Sam's Mart
Industry Retail
Experience
Sam's Mart July 2014 - Present
Sam's Mart December 2012 - Present
Mapco Express June 2010 - December 2012
Convergys December 2008 - June 2010
Lee Smith, Inc. February 2007 - October 2008
Skills
Training, Customer Service, Customer Satisfaction, Store Management, Retail, Sales, Loss Prevention, Profit, Merchandising, Inventory Management, Team Building, Management, Time Management, Microsoft Excel, Microsoft Word, Operations Management, Social Networking, Team Leadership, Negotiation, Leadership Development, Employee Training, Inventory Control, Facilitators, Instructor-led Training, Customer Support, Visual Merchandising, Hiring, Income Statement, Recruiting, Payroll, Employee Relations, Performance Management, Interviews, Telephone Skills, Retail Sales, Teaching, Budgets, Shrinkage, Hiring Practices, Driving Results, Teamwork, Leadership, Strategic Planning, Public Speaking, Coaching, Forecasting, Sales Operations, Process Improvement, P&L
Education
University of North Carolina at Asheville 1995 — 1998
BA, History
Sam's Mart July 2014 - Present
Sam's Mart December 2012 - Present
Mapco Express June 2010 - December 2012
Convergys December 2008 - June 2010
Lee Smith, Inc. February 2007 - October 2008
Skills
Training, Customer Service, Customer Satisfaction, Store Management, Retail, Sales, Loss Prevention, Profit, Merchandising, Inventory Management, Team Building, Management, Time Management, Microsoft Excel, Microsoft Word, Operations Management, Social Networking, Team Leadership, Negotiation, Leadership Development, Employee Training, Inventory Control, Facilitators, Instructor-led Training, Customer Support, Visual Merchandising, Hiring, Income Statement, Recruiting, Payroll, Employee Relations, Performance Management, Interviews, Telephone Skills, Retail Sales, Teaching, Budgets, Shrinkage, Hiring Practices, Driving Results, Teamwork, Leadership, Strategic Planning, Public Speaking, Coaching, Forecasting, Sales Operations, Process Improvement, P&L
Education
University of North Carolina at Asheville 1995 — 1998
BA, History
Sandeep Pulavarty, PMP's Convergys Experience January 2009 - May 2009
Job SAP Development Manager at Gulfmark Offshore
Industry Computer Software
Experience
Gulfmark Offshore August 2011 - Present
Gulfmark Offshore November 2009 - July 2011
Altus Systems Inc May 2006 - July 2011
Gulfmark Offshore June 2009 - November 2009
Convergys January 2009 - May 2009
Convergys October 2007 - December 2008
Coldwater Creek April 2007 - September 2007
Bayer Pharmaceuticals May 2006 - March 2007
Electronic Data Systems May 2005 - May 2006
StarPoint Health Care March 2004 - April 2005
Skills
SAP HR, SAP R/3, WebDynpro, ABAP, ERP, ESS, Integration, Payroll, Personnel Management, Requirements Analysis, SAP, SAP ERP, SAP Implementation, SAP Netweaver, Consulting, Business Process, Business Analysis
Education
University of Montana
Master of Science, Computer Science
Gulfmark Offshore August 2011 - Present
Gulfmark Offshore November 2009 - July 2011
Altus Systems Inc May 2006 - July 2011
Gulfmark Offshore June 2009 - November 2009
Convergys January 2009 - May 2009
Convergys October 2007 - December 2008
Coldwater Creek April 2007 - September 2007
Bayer Pharmaceuticals May 2006 - March 2007
Electronic Data Systems May 2005 - May 2006
StarPoint Health Care March 2004 - April 2005
Skills
SAP HR, SAP R/3, WebDynpro, ABAP, ERP, ESS, Integration, Payroll, Personnel Management, Requirements Analysis, SAP, SAP ERP, SAP Implementation, SAP Netweaver, Consulting, Business Process, Business Analysis
Education
University of Montana
Master of Science, Computer Science
Gretchen Baker's Convergys Experience February 2005 - January 2007
Job Regional Facilities Manager at Cox Communications
Industry Telecommunications
Experience
Cox Communications February 2007 - Present
Convergys February 2005 - January 2007
Wampold Companies November 2001 - January 2005
Education
University of New Orleans 1974 — 1979
Bachelor's of Science, Business Administration
Cox Communications February 2007 - Present
Convergys February 2005 - January 2007
Wampold Companies November 2001 - January 2005
Education
University of New Orleans 1974 — 1979
Bachelor's of Science, Business Administration
Angie Brummer's Convergys Experience July 2013 - Present
Job Director of Operations at Convergys
Industry Telecommunications
Experience
Convergys July 2013 - Present
Convergys January 1989 - July 2013
Skills
Call Center, Operations Management, Leadership, Integration, Workforce Management, BPO, Management, Call Centers, Budgets, CRM, Contact Centers, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Change Management, Program Management, Customer Satisfaction, Contract Negotiation, Human Resources, Training, Sales, Service Delivery, Lead Generation, Performance Management, Team Management, Project Management, Marketing Strategy, Cross-functional Team..., Business Analysis
Education
University of Nebraska at Omaha 1981 — 1985
BA, Education
Bellevue West Senior High School 1979 — 1981
Convergys July 2013 - Present
Convergys January 1989 - July 2013
Skills
Call Center, Operations Management, Leadership, Integration, Workforce Management, BPO, Management, Call Centers, Budgets, CRM, Contact Centers, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Change Management, Program Management, Customer Satisfaction, Contract Negotiation, Human Resources, Training, Sales, Service Delivery, Lead Generation, Performance Management, Team Management, Project Management, Marketing Strategy, Cross-functional Team..., Business Analysis
Education
University of Nebraska at Omaha 1981 — 1985
BA, Education
Bellevue West Senior High School 1979 — 1981
Nick Willman's Convergys Experience June 2001 - March 2008
Job Loan Officer at LSI MORTGAGE PLUS
Industry Automotive
Experience
LSI MORTGAGE PLUS October 2011 - Present
AT&T May 2010 - November 2011
Supreme Lending May 2009 - May 2010
Consumber Protection Services April 2008 - May 2009
Convergys June 2001 - March 2008
Skills
Sales, Loans, Real Estate, Refinance, Loan Origination, Mortgage Lending, Mortgage Banking, Credit, FHA, Residential Mortgages, Credit Analysis, VA loans, USDA, Banking, Customer Service, Cold Calling, Sales Management, Account Management, Investment Properties, Financial Analysis
Education
University of Missouri-Saint Louis 2002 — 2007
Business, Marketing
University of Missouri-Saint Louis 2002 — 2006
Business Administration and Management, General
LSI MORTGAGE PLUS October 2011 - Present
AT&T May 2010 - November 2011
Supreme Lending May 2009 - May 2010
Consumber Protection Services April 2008 - May 2009
Convergys June 2001 - March 2008
Skills
Sales, Loans, Real Estate, Refinance, Loan Origination, Mortgage Lending, Mortgage Banking, Credit, FHA, Residential Mortgages, Credit Analysis, VA loans, USDA, Banking, Customer Service, Cold Calling, Sales Management, Account Management, Investment Properties, Financial Analysis
Education
University of Missouri-Saint Louis 2002 — 2007
Business, Marketing
University of Missouri-Saint Louis 2002 — 2006
Business Administration and Management, General
Mark Thibodeau's Convergys Experience March 1996 - August 1999
Job Inventory Manager at Mulhalls
Industry Retail
Experience
Mulhalls August 1999 - Present
Convergys March 1996 - August 1999
UCare Minnesota February 1994 - July 1995
Skills
Access, Excel, Teamwork, Inventory Management, Word, Microsoft Office, Problem Solving, Inventory Control, mas200, Customer Service, Microsoft Word, Management
Education
University of Nebraska-Lincoln 1987 — 1992
BS, Business Administration
Mulhalls August 1999 - Present
Convergys March 1996 - August 1999
UCare Minnesota February 1994 - July 1995
Skills
Access, Excel, Teamwork, Inventory Management, Word, Microsoft Office, Problem Solving, Inventory Control, mas200, Customer Service, Microsoft Word, Management
Education
University of Nebraska-Lincoln 1987 — 1992
BS, Business Administration
mark gottschall's Convergys Experience March 2007 - April 2009
Job SAP Benefits functional Lead at Chesapeake Energy
Industry Computer Software
Experience
Chesapeake Energy January 2015 - Present
Office Depot February 2014 - Present
IBM November 2013 - February 2014
Hospira December 2012 - November 2013
Fifth Third Bank June 2012 - December 2012
IBM August 2010 - July 2012
Dr Pepper / Snapple May 2010 - October 2010
MBM Enterprises Inc. January 1998 - May 2010
Convergys March 2007 - April 2009
Cap Gemini Carolina Turkeys October 2006 - February 2007
Skills
SAP HR, ABAP, Business Intelligence, Integration, SAP, Requirements Analysis, SAP ERP, SAP R/3, Business Process, SAP Portal, ERP, Project Management, Business Analysis, Business Process..., SAP Implementation, Management, PeopleSoft, Enterprise Software, Testing, Change Management, IDOC
Education
University of Nebraska-Lincoln
BS, computer science
Chesapeake Energy January 2015 - Present
Office Depot February 2014 - Present
IBM November 2013 - February 2014
Hospira December 2012 - November 2013
Fifth Third Bank June 2012 - December 2012
IBM August 2010 - July 2012
Dr Pepper / Snapple May 2010 - October 2010
MBM Enterprises Inc. January 1998 - May 2010
Convergys March 2007 - April 2009
Cap Gemini Carolina Turkeys October 2006 - February 2007
Skills
SAP HR, ABAP, Business Intelligence, Integration, SAP, Requirements Analysis, SAP ERP, SAP R/3, Business Process, SAP Portal, ERP, Project Management, Business Analysis, Business Process..., SAP Implementation, Management, PeopleSoft, Enterprise Software, Testing, Change Management, IDOC
Education
University of Nebraska-Lincoln
BS, computer science
Priya Iyer's Convergys Experience November 2011 - Present
Job Debt Collector at EOS CCA
Industry Telecommunications
Experience
EOS CCA November 2012 - Present
Convergys November 2011 - Present
Dish Network August 2011 - November 2011
EMilestones June 2010 - October 2010
EMilestones June 2010 - October 2010
Skills
Recruiting, Sourcing, MIS, Background Checks, Job Descriptions, Sales Management, Talent Acquisition
Education
University of Mumbai 2006 — 2007
BCOM, Accounting/Finance/Taxation/Economics
Sister Nivedita English School 2005 — 2007
BCOM, Commerce
EOS CCA November 2012 - Present
Convergys November 2011 - Present
Dish Network August 2011 - November 2011
EMilestones June 2010 - October 2010
EMilestones June 2010 - October 2010
Skills
Recruiting, Sourcing, MIS, Background Checks, Job Descriptions, Sales Management, Talent Acquisition
Education
University of Mumbai 2006 — 2007
BCOM, Accounting/Finance/Taxation/Economics
Sister Nivedita English School 2005 — 2007
BCOM, Commerce
Mike Wertzberger's Convergys Experience 1996 - 2001
Job System Architect at Wyle
Industry Military
Experience
Oracle System ArchitectWyleFebruary 2014 - Present
First Data Corporation December 2013 - December 2013
Oracle USA - National Security Group 2001 - December 2013
Convergys 1996 - 2001
Skills
Oracle RAC, Oracle, Oracle Applications, Unix, PL/SQL, Performance Tuning, Enterprise Architecture, Data Warehousing, Database Design, Weblogic, Databases, Sybase, Microsoft SQL Server, High Availability, Solution Architecture, Solaris, SOA, Unix Shell Scripting, Data Modeling, SQL
Education
University of Nebraska at Omaha 1986 — 2003
BS, Computer Science
Oracle System ArchitectWyleFebruary 2014 - Present
First Data Corporation December 2013 - December 2013
Oracle USA - National Security Group 2001 - December 2013
Convergys 1996 - 2001
Skills
Oracle RAC, Oracle, Oracle Applications, Unix, PL/SQL, Performance Tuning, Enterprise Architecture, Data Warehousing, Database Design, Weblogic, Databases, Sybase, Microsoft SQL Server, High Availability, Solution Architecture, Solaris, SOA, Unix Shell Scripting, Data Modeling, SQL
Education
University of Nebraska at Omaha 1986 — 2003
BS, Computer Science
Linda Vennette's Convergys Experience 1997 - 2003
Job Retired
Industry Arts and Crafts
Experience
Great American Dream August 2012 - Present
Unigroup Inc August 2006 - August 2012
Customer Direct 2005 - 2006
Convergys Corp 2003 - 2005
Convergys 1997 - 2003
Matrix Marketing 1996 - 1996
Westcare Foundation 1990 - 1995
Skills
Call Centers, Leadership, Teamwork, Call Center, Training, Operations Management, Healthcare, Sales Management, Customer Service, Account Management, Employee Relations, Customer Retention, Customer Satisfaction, Event Management, Sales, Employee Training, Team Leadership, Inventory Management, Leadership Development, Forecasting, Business Development, Retail, Human Resources, CRM, Analysis, Cold Calling, Outlook, Time Management, Recruiting, Coaching, New Business Development
Education
Sanford Brown 1997 — 1999
Associates, Computer Networking, Multimedia
University of Nevada-Las Vegas 1990 — 1990
Emergency Medical Technology/Technician (EMT Paramedic)
Great American Dream August 2012 - Present
Unigroup Inc August 2006 - August 2012
Customer Direct 2005 - 2006
Convergys Corp 2003 - 2005
Convergys 1997 - 2003
Matrix Marketing 1996 - 1996
Westcare Foundation 1990 - 1995
Skills
Call Centers, Leadership, Teamwork, Call Center, Training, Operations Management, Healthcare, Sales Management, Customer Service, Account Management, Employee Relations, Customer Retention, Customer Satisfaction, Event Management, Sales, Employee Training, Team Leadership, Inventory Management, Leadership Development, Forecasting, Business Development, Retail, Human Resources, CRM, Analysis, Cold Calling, Outlook, Time Management, Recruiting, Coaching, New Business Development
Education
Sanford Brown 1997 — 1999
Associates, Computer Networking, Multimedia
University of Nevada-Las Vegas 1990 — 1990
Emergency Medical Technology/Technician (EMT Paramedic)
Michelle Menard's Convergys Experience May 1995 - August 2006
Job Sr. Project Manager at ACI Worldwide
Industry Banking
Experience
ACI Worldwide September 2006 - Present
Convergys May 1995 - August 2006
Skills
Software Project..., SDLC, Quality Assurance, Program Management, Call Centers, Management, Project Management, Vendor Management, Process Improvement, Customer Service, Change Management, Cross-functional Team..., Outsourcing, Leadership, Risk Management, Requirements Analysis, Project Planning, Team Management, Business Analysis
Education
University of Nebraska Medical Center 1987 — 1991
BS, Radiation Biology
ACI Worldwide September 2006 - Present
Convergys May 1995 - August 2006
Skills
Software Project..., SDLC, Quality Assurance, Program Management, Call Centers, Management, Project Management, Vendor Management, Process Improvement, Customer Service, Change Management, Cross-functional Team..., Outsourcing, Leadership, Risk Management, Requirements Analysis, Project Planning, Team Management, Business Analysis
Education
University of Nebraska Medical Center 1987 — 1991
BS, Radiation Biology
Janine Sutko's Convergys Experience August 1994 - May 2009
Job Client Relationship Manager at West Interactive
Industry Telecommunications
Experience
West Interactive May 2014 - Present
West Interactive February 2012 - Present
West Corporation January 2011 - February 2012
Convergys August 1994 - May 2009
Millard Public Schools August 1980 - August 1990
Skills
Account Management, Telecommunications, Customer Retention, Customer Experience
Education
University of Nebraska-Lincoln
Bachelor of Science, Education
West Interactive May 2014 - Present
West Interactive February 2012 - Present
West Corporation January 2011 - February 2012
Convergys August 1994 - May 2009
Millard Public Schools August 1980 - August 1990
Skills
Account Management, Telecommunications, Customer Retention, Customer Experience
Education
University of Nebraska-Lincoln
Bachelor of Science, Education
Sedalia Gaines's Convergys Experience June 2008 - May 2011
Job Family Researcher at No Company
Industry Consumer Services
Experience
No Company 1990 - Present
Convergys June 2008 - May 2011
Vincent Printing May 1994 - December 2007
South Central Bell February 1973 - August 1982
Skills
Call Center, Service Delivery, BPO, Workforce Management, Sla, Technical Support, Troubleshooting, Active Directory, ITIL, Computer Hardware, Customer Satisfaction, Vendor Management, Windows 7, Transition Management, Contact Centers, XP, Windows Server, Incident Management, Outsourcing, IT Service Management, Call Centers, Help Desk Support, Team Building, Change Management, Windows XP, SLA, BMC Remedy, System Administration, Team Leadership, Training, Customer Service
Education
Covenant College 1993 — 1994
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Chattanooga State Community College 1991 — 1993
AA, Information Systems
University of Montevallo 1970 — 1972
Montevallo High School 1967 — 1970
No Company 1990 - Present
Convergys June 2008 - May 2011
Vincent Printing May 1994 - December 2007
South Central Bell February 1973 - August 1982
Skills
Call Center, Service Delivery, BPO, Workforce Management, Sla, Technical Support, Troubleshooting, Active Directory, ITIL, Computer Hardware, Customer Satisfaction, Vendor Management, Windows 7, Transition Management, Contact Centers, XP, Windows Server, Incident Management, Outsourcing, IT Service Management, Call Centers, Help Desk Support, Team Building, Change Management, Windows XP, SLA, BMC Remedy, System Administration, Team Leadership, Training, Customer Service
Education
Covenant College 1993 — 1994
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Chattanooga State Community College 1991 — 1993
AA, Information Systems
University of Montevallo 1970 — 1972
Montevallo High School 1967 — 1970
Roxanne Redd's Convergys Experience January 1997 - January 1999
Job Quality Assurance Analyst/ Singer/Songwriter/Performer (www.roxanneredd.com)
Industry Computer Software
Experience
Team Software, Inc June 2010 - Present
WWW.ROXANNEREDD.COM May 1994 - Present
Sitel 2005 - 2008
Convergys January 1997 - January 1999
APAC Customer Services May 1987 - January 1997
Skills
Quality Assurance, TFS, Agile Methodologies, Test Management, Testing, Requirements Analysis, Defect Tracking, SQL, Microsoft SQL Server, Business Analysis, Oracle, VB.NET, HTML, Visio, SharePoint, Analysis, Software Quality..., SDLC, Scrum, Requirements Gathering, Troubleshooting, Process Improvement, Software Documentation, User Documentation, Technical Writing
Education
University of Nebraska at Omaha 1984 — 1989
Bachelor of Arts (BA), Broadcast Journalism
South High
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Journalism
Team Software, Inc June 2010 - Present
WWW.ROXANNEREDD.COM May 1994 - Present
Sitel 2005 - 2008
Convergys January 1997 - January 1999
APAC Customer Services May 1987 - January 1997
Skills
Quality Assurance, TFS, Agile Methodologies, Test Management, Testing, Requirements Analysis, Defect Tracking, SQL, Microsoft SQL Server, Business Analysis, Oracle, VB.NET, HTML, Visio, SharePoint, Analysis, Software Quality..., SDLC, Scrum, Requirements Gathering, Troubleshooting, Process Improvement, Software Documentation, User Documentation, Technical Writing
Education
University of Nebraska at Omaha 1984 — 1989
Bachelor of Arts (BA), Broadcast Journalism
South High
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Journalism
Paula Philbeck's Convergys Experience May 1998 - August 2003
Job
Industry Recreational Facilities and Services
Experience
Marine Corps Community Services August 2006 - Present
Convergys May 1998 - August 2003
Skills
Financial Analysis, Customer Service, Payroll, Management
Education
UNC Charlotte 1978 — 1980
Accounting
Greeneville High School 1974 — 1978
Marine Corps Community Services August 2006 - Present
Convergys May 1998 - August 2003
Skills
Financial Analysis, Customer Service, Payroll, Management
Education
UNC Charlotte 1978 — 1980
Accounting
Greeneville High School 1974 — 1978
Amanda Belcher's Convergys Experience November 2001 - April 2003
Job Application Analyst at Sonic Automotive
Industry Information Technology and Services
Experience
Sonic Automotive March 2014 - Present
Amanda B Photography August 2011 - Present
Sonic Automotive January 2012 - March 2014
Dell July 2006 - November 2011
IBM May 2006 - August 2007
Vanguard Fire and Casualty June 2004 - May 2006
Best Buy March 2003 - May 2004
Convergys November 2001 - April 2003
Skills
Project Management, ITIL v3 Foundations..., SharePoint, Active Directory, Exchange 2010/2007/2003, Windows Server, Network Administration, Wireless Networking, Cisco VoIP, Technical Support, SaaS, System Administration, Cloud Computing, IT Operations, Technical Documentation, Technical Training, Technology Change..., Sarbanes-Oxley, Symantec Endpoint..., Operating Systems, Mobile Devices, Photography, Digital Photography, Photoshop, Portrait Photography, Troubleshooting, Help Desk Support, Customer Service, Siebel, BMC Remedy, HTML, Web Design, Technical Leadership, Apple, Microsoft Exchange, Data Center, IT Management, System Deployment, Virtualization, VMware
Education
University of North Carolina at Charlotte 2010 — 2017
Master of Business Administration (MBA), Information Technology, 3.5
Valencia Community College 2002 — 2006
Associate of Arts and Sciences (AAS), General Studies, 3.0
Sonic Automotive March 2014 - Present
Amanda B Photography August 2011 - Present
Sonic Automotive January 2012 - March 2014
Dell July 2006 - November 2011
IBM May 2006 - August 2007
Vanguard Fire and Casualty June 2004 - May 2006
Best Buy March 2003 - May 2004
Convergys November 2001 - April 2003
Skills
Project Management, ITIL v3 Foundations..., SharePoint, Active Directory, Exchange 2010/2007/2003, Windows Server, Network Administration, Wireless Networking, Cisco VoIP, Technical Support, SaaS, System Administration, Cloud Computing, IT Operations, Technical Documentation, Technical Training, Technology Change..., Sarbanes-Oxley, Symantec Endpoint..., Operating Systems, Mobile Devices, Photography, Digital Photography, Photoshop, Portrait Photography, Troubleshooting, Help Desk Support, Customer Service, Siebel, BMC Remedy, HTML, Web Design, Technical Leadership, Apple, Microsoft Exchange, Data Center, IT Management, System Deployment, Virtualization, VMware
Education
University of North Carolina at Charlotte 2010 — 2017
Master of Business Administration (MBA), Information Technology, 3.5
Valencia Community College 2002 — 2006
Associate of Arts and Sciences (AAS), General Studies, 3.0
ShivaKumar Pamarthi's Convergys Experience August 2006 - 2010
Job President at Signate Technologies Inc
Industry Information Technology and Services
Experience
Signate Technologies Inc January 2014 - Present
NorthgateArinso March 2011 - January 2014
EPI-USE August 2010 - February 2011
Convergys August 2006 - 2010
Hospira January 2005 - August 2006
Zurich North America June 2004 - December 2004
Bayer Pharmaceuticals November 2003 - May 2004
Skills
SAP Netweaver, ESS, SAP HR, ABAP, SAP, Integration, WebDynpro, SAP Portal, SAP ECM, SAP PMS, HCM Processes & Forms
Education
University of Nevada-Las Vegas 2002 — 2003
Masters, Electrical Engineering
Signate Technologies Inc January 2014 - Present
NorthgateArinso March 2011 - January 2014
EPI-USE August 2010 - February 2011
Convergys August 2006 - 2010
Hospira January 2005 - August 2006
Zurich North America June 2004 - December 2004
Bayer Pharmaceuticals November 2003 - May 2004
Skills
SAP Netweaver, ESS, SAP HR, ABAP, SAP, Integration, WebDynpro, SAP Portal, SAP ECM, SAP PMS, HCM Processes & Forms
Education
University of Nevada-Las Vegas 2002 — 2003
Masters, Electrical Engineering
Nolan Moffitt's Convergys Experience October 2013 - July 2014
Job Sales and Service Rep II at Convergys
Industry Public Relations and Communications
Experience
Convergys October 2013 - July 2014
Alzheimer's Association Midlands Chapter June 2013 - October 2013
West Telemarketing May 2012 - August 2013
RoJa Mexican Grill August 2009 - September 2011
Skills
Writing, Marketing Communications, Customer Service, Technical Support, Data Entry, Troubleshooting, Customer Retention, Microsoft Office, Outlook
Education
University of Nebraska at Omaha
Bachelor of Science (BS), Journalism - News and Editorial
Convergys October 2013 - July 2014
Alzheimer's Association Midlands Chapter June 2013 - October 2013
West Telemarketing May 2012 - August 2013
RoJa Mexican Grill August 2009 - September 2011
Skills
Writing, Marketing Communications, Customer Service, Technical Support, Data Entry, Troubleshooting, Customer Retention, Microsoft Office, Outlook
Education
University of Nebraska at Omaha
Bachelor of Science (BS), Journalism - News and Editorial
Larry McClellen's Convergys Experience July 1997 - August 2002
Job Product Development Manager
Industry Banking
Experience
Centrix Solutions A Q2 company November 2013 - Present
Dell August 2002 - December 2010
Convergys July 1997 - August 2002
Skills
Business Requirements, Requirements Gathering, Disaster Recovery, Software Development, Business Process..., Insurance, Business Analysis, Visio, Software Project..., SharePoint, Agile Methodologies, VB.NET, ASP.NET MVC, Strategic Planning, Vendor Management, SDLC, IT Management, Process Improvement, Management, Project Management, Leadership, Program Management, Team Leadership, Resource Management
Education
University of Nebraska-Lincoln
Centrix Solutions A Q2 company November 2013 - Present
Dell August 2002 - December 2010
Convergys July 1997 - August 2002
Skills
Business Requirements, Requirements Gathering, Disaster Recovery, Software Development, Business Process..., Insurance, Business Analysis, Visio, Software Project..., SharePoint, Agile Methodologies, VB.NET, ASP.NET MVC, Strategic Planning, Vendor Management, SDLC, IT Management, Process Improvement, Management, Project Management, Leadership, Program Management, Team Leadership, Resource Management
Education
University of Nebraska-Lincoln
Jamie Schneckenberger's Convergys Experience January 2000 - August 2006
Job Senior Financial Analyst, First National Bank of Omaha
Industry Banking
Experience
First National Bank A Division of First National Bank of Omaha September 2006 - Present
Convergys January 2000 - August 2006
Convergys April 1997 - December 1999
First Data Corporation January 1996 - March 1997
First Data Corporation March 1995 - December 1995
Skills
Financial Analysis, Forecasting, Budgeting, Project Management, Financial Modeling, Variance Analysis, Financial Reporting, Strategic Financial..., Budgets, Analysis, Cross-functional Team..., Managerial Finance, Finance, Portfolio Management, Financial Planning
Education
University of Nebraska at Omaha 1991 — 1996
BSBA, Finance, Banking & Financial Markets
Creighton Prep High School 1986 — 1989
First National Bank A Division of First National Bank of Omaha September 2006 - Present
Convergys January 2000 - August 2006
Convergys April 1997 - December 1999
First Data Corporation January 1996 - March 1997
First Data Corporation March 1995 - December 1995
Skills
Financial Analysis, Forecasting, Budgeting, Project Management, Financial Modeling, Variance Analysis, Financial Reporting, Strategic Financial..., Budgets, Analysis, Cross-functional Team..., Managerial Finance, Finance, Portfolio Management, Financial Planning
Education
University of Nebraska at Omaha 1991 — 1996
BSBA, Finance, Banking & Financial Markets
Creighton Prep High School 1986 — 1989
Tim Robey's Convergys Experience May 2006 - August 2006
Job Associate at KPMG US
Industry Construction
Experience
KPMG US January 2015 - Present
Kiewit January 2014 - December 2014
First National Bank of Omaha March 2013 - May 2014
Physicians Mutual December 2011 - August 2012
Mutual of Omaha February 2009 - December 2011
Cox Communications August 2006 - June 2008
Convergys May 2006 - August 2006
APAC Customer Services July 2004 - May 2006
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Technical Support, Troubleshooting, Telemarketing, Team Leadership, Sales, Insurance, Life Insurance, Health Insurance, Training, Call Centers, Microsoft Excel, Management, Team Building, Leadership
Education
University of Nebraska at Omaha 2003 — 2014
BSBA, Business Administration with a focus in Accounting, Minor in Mass Communication
Westside High School 1999 — 2002
High School Diploma, General
KPMG US January 2015 - Present
Kiewit January 2014 - December 2014
First National Bank of Omaha March 2013 - May 2014
Physicians Mutual December 2011 - August 2012
Mutual of Omaha February 2009 - December 2011
Cox Communications August 2006 - June 2008
Convergys May 2006 - August 2006
APAC Customer Services July 2004 - May 2006
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Technical Support, Troubleshooting, Telemarketing, Team Leadership, Sales, Insurance, Life Insurance, Health Insurance, Training, Call Centers, Microsoft Excel, Management, Team Building, Leadership
Education
University of Nebraska at Omaha 2003 — 2014
BSBA, Business Administration with a focus in Accounting, Minor in Mass Communication
Westside High School 1999 — 2002
High School Diploma, General
Noena Dionido's Convergys Experience May 2010 - Present
Job Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2010 - Present
Convergys May 2010 - July 2011
McDonald's Corporation June 2007 - June 2008
Skills
BPO, Workforce Management, Call Center, Phone Skills, Customer Satisfaction, Technical Support, Training, Data Entry
Education
Laguna State Polytechnic Univeristy 2005 — 2010
Bachelor, General Biology
Convergys May 2010 - Present
Convergys May 2010 - July 2011
McDonald's Corporation June 2007 - June 2008
Skills
BPO, Workforce Management, Call Center, Phone Skills, Customer Satisfaction, Technical Support, Training, Data Entry
Education
Laguna State Polytechnic Univeristy 2005 — 2010
Bachelor, General Biology
Gavin Barringer's Convergys Experience January 2006 - February 2011
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Hooper Holmes October 2011 - Present
Convergys January 2006 - February 2011
Skills
Customer Service, Sales, Healthcare, Time Management, Medical Terminology, Insurance, Outlook, Data Entry, Public Speaking, Microsoft Excel, Leadership, CPR Certified, Hospitals, Microsoft Office, Healthcare Management, Wellness, HIPAA, Health Education, Medicine, Clinical Research
Education
Saint Matthew's Medical School 1999 — 2005
Doctor of Medicine (M.D.), Medicine
Saint Joseph's College 1999 — 2004
Master's degree, Health Adminstration services
University of North Carolina at Charlotte 1993 — 1999
Bachelor of Arts (BA), Chemistry
Hooper Holmes October 2011 - Present
Convergys January 2006 - February 2011
Skills
Customer Service, Sales, Healthcare, Time Management, Medical Terminology, Insurance, Outlook, Data Entry, Public Speaking, Microsoft Excel, Leadership, CPR Certified, Hospitals, Microsoft Office, Healthcare Management, Wellness, HIPAA, Health Education, Medicine, Clinical Research
Education
Saint Matthew's Medical School 1999 — 2005
Doctor of Medicine (M.D.), Medicine
Saint Joseph's College 1999 — 2004
Master's degree, Health Adminstration services
University of North Carolina at Charlotte 1993 — 1999
Bachelor of Arts (BA), Chemistry
Jennifer Helgason's Convergys Experience February 2015 - Present
Job Training Manager at Convergys
Industry Telecommunications
Experience
Convergys February 2015 - Present
Convergys February 2014 - February 2015
West Corporation May 2012 - February 2014
West Corporation December 2011 - February 2014
West Corporation December 2011 - February 2014
West Corporation August 2010 - December 2011
Town of Castle Rock September 2007 - August 2010
Skills
Microsoft Office, Time Management, Employee Training, Customer Service, Public Speaking, Team Leadership, Telecommunications, Coaching, Team Building, Call Centers, Customer Satisfaction, Leadership, Training, Interviews, Management, Process Improvement
Education
University of Nebraska at Kearney
Psychology
Convergys February 2015 - Present
Convergys February 2014 - February 2015
West Corporation May 2012 - February 2014
West Corporation December 2011 - February 2014
West Corporation December 2011 - February 2014
West Corporation August 2010 - December 2011
Town of Castle Rock September 2007 - August 2010
Skills
Microsoft Office, Time Management, Employee Training, Customer Service, Public Speaking, Team Leadership, Telecommunications, Coaching, Team Building, Call Centers, Customer Satisfaction, Leadership, Training, Interviews, Management, Process Improvement
Education
University of Nebraska at Kearney
Psychology
Leisa Beville's Convergys Experience January 2007 - July 2010
Job Response Center Analyst at Mitchell Humphrey
Industry Computer Software
Experience
Mitchell Humphrey April 2008 - Present
Western Union August 2010 - April 2014
Convergys January 2007 - July 2010
Skills
Microsoft SQL Server, SQL, Software Project..., Software Development, Process Improvement, Databases, Requirements Gathering, Requirements Analysis, Business Analysis, Quality Assurance
Education
University of Missouri-Saint Louis
Bachelor's degree, Management Information Systems, General
University of Missouri-Saint Louis
Bachelor of Arts (B.A.), Psychology
Mitchell Humphrey April 2008 - Present
Western Union August 2010 - April 2014
Convergys January 2007 - July 2010
Skills
Microsoft SQL Server, SQL, Software Project..., Software Development, Process Improvement, Databases, Requirements Gathering, Requirements Analysis, Business Analysis, Quality Assurance
Education
University of Missouri-Saint Louis
Bachelor's degree, Management Information Systems, General
University of Missouri-Saint Louis
Bachelor of Arts (B.A.), Psychology
Ken Brostow's Convergys Experience October 1992 - June 2000
Job Guest Teacher at FergusonFlorissant School District
Industry Education Management
Experience
Hazelwood School District November 2009 - Present
Ferguson-Florissant School District September 2009 - Present
Ritenour School District August 2009 - Present
Pattonville School District October 2008 - Present
City Talent January 2000 - October 2003
Suburban Journals May 1987 - June 2001
Theatre Guild of Webster Groves 1996 - 2001
Convergys October 1992 - June 2000
Delcia Talent Agency May 1996 - October 1999
Skills
Tutoring, Secondary Education, Acting, Character Acting, Journalism, Creative Writing, Newsletters, Elementary Education, Theatre, Technical Support
Education
University of Missouri-Saint Louis
Bachelor's degree, English
Hazelwood School District November 2009 - Present
Ferguson-Florissant School District September 2009 - Present
Ritenour School District August 2009 - Present
Pattonville School District October 2008 - Present
City Talent January 2000 - October 2003
Suburban Journals May 1987 - June 2001
Theatre Guild of Webster Groves 1996 - 2001
Convergys October 1992 - June 2000
Delcia Talent Agency May 1996 - October 1999
Skills
Tutoring, Secondary Education, Acting, Character Acting, Journalism, Creative Writing, Newsletters, Elementary Education, Theatre, Technical Support
Education
University of Missouri-Saint Louis
Bachelor's degree, English
James Saulter's Convergys Experience August 2008 - May 2010
Job
Industry Financial Services
Experience
Bank of America via Rose International November 2010 - July 2011
Convergys August 2008 - May 2010
Wells Fargo Home Mortgage via Appleone January 2008 - May 2008
Education
University of North Carolina at Charlotte 1997 — 1999
Bachelor of Arts, Communications
University of South Carolina-Columbia 1975 — 1977
Bank of America via Rose International November 2010 - July 2011
Convergys August 2008 - May 2010
Wells Fargo Home Mortgage via Appleone January 2008 - May 2008
Education
University of North Carolina at Charlotte 1997 — 1999
Bachelor of Arts, Communications
University of South Carolina-Columbia 1975 — 1977
Michael Bujnak's Convergys Experience March 2011 - June 2011
Job Experienced Consumer, Commercial and Healthcare Credit and Collections Account Representative
Industry Financial Services
Experience
The Home Depot March 2012 - June 2012
Convergys March 2011 - June 2011
Unity Health Systems/St. Anthony's Medical Center September 1996 - July 2009
Skills
Customer Service, Customer Experience, Financial Analysis, Financial Counseling, Creative Problem Solving, Commercial Collections, Medical Collections, Insurance Collections, Self Pay Collections, Superior Computer Skills, Cash Posting, HIPAA, Supervisory Skills, Skip Tracing, FDCPA, Revenue Cycle, Health Insurance, A/R collections, Critical Thinking, Oral & Written...
Education
University of Missouri-Saint Louis
NA, Sixty-One hours towards a Bachelor of Science, General Business
The Home Depot March 2012 - June 2012
Convergys March 2011 - June 2011
Unity Health Systems/St. Anthony's Medical Center September 1996 - July 2009
Skills
Customer Service, Customer Experience, Financial Analysis, Financial Counseling, Creative Problem Solving, Commercial Collections, Medical Collections, Insurance Collections, Self Pay Collections, Superior Computer Skills, Cash Posting, HIPAA, Supervisory Skills, Skip Tracing, FDCPA, Revenue Cycle, Health Insurance, A/R collections, Critical Thinking, Oral & Written...
Education
University of Missouri-Saint Louis
NA, Sixty-One hours towards a Bachelor of Science, General Business
Timothy Spry's Convergys Experience January 2012 - June 2012
Job at
Industry Environmental Services
Experience
CERT February 2013 - Present
Convergys January 2012 - June 2012
Education
University of North Carolina at Charlotte 2004 — 2007
Bachelor of Arts (BA), Political Science and Government
CERT February 2013 - Present
Convergys January 2012 - June 2012
Education
University of North Carolina at Charlotte 2004 — 2007
Bachelor of Arts (BA), Political Science and Government
Cheyna Ross's Convergys Experience January 2003 - October 2008
Job Experienced Analyst
Industry Information Technology and Services
Experience
Family Dollar August 2009 - January 2015
Convergys January 2003 - October 2008
Skills
Networking, Hardware, Microsoft Word, Excel,..., Help Desk Support, Sharepoint, Technical Support, Computer Hardware, Network Security, Security, Antivirus, Laptops, Windows, Customer Service, Microsoft Exchange..., Mac OS, Biosecurity, Mortgage Underwriting, Collections, Information Technology, Project Management, Vendor Management, Contract Management, VMware, Switching, OSI Model, Linux, microsft sql server
Education
University of North Carolina at Charlotte 2012 — 2015
Bachelor's Degree, Computer Science, senior
Family Dollar August 2009 - January 2015
Convergys January 2003 - October 2008
Skills
Networking, Hardware, Microsoft Word, Excel,..., Help Desk Support, Sharepoint, Technical Support, Computer Hardware, Network Security, Security, Antivirus, Laptops, Windows, Customer Service, Microsoft Exchange..., Mac OS, Biosecurity, Mortgage Underwriting, Collections, Information Technology, Project Management, Vendor Management, Contract Management, VMware, Switching, OSI Model, Linux, microsft sql server
Education
University of North Carolina at Charlotte 2012 — 2015
Bachelor's Degree, Computer Science, senior
Jyoti Rao's Convergys Experience October 2007 - March 2010
Job ICT Consultant at Chrysler Group LLC
Industry Automotive
Experience
Chrysler Group LLC November 2010 - Present
Convergys October 2007 - March 2010
Siemens Technology India January 2006 - March 2007
Education
University of Mumbai 2001 — 2004
Bachelor in Management Studies, Business, Management, Marketing, and Related Support Services
University of Mumbai
Chrysler Group LLC November 2010 - Present
Convergys October 2007 - March 2010
Siemens Technology India January 2006 - March 2007
Education
University of Mumbai 2001 — 2004
Bachelor in Management Studies, Business, Management, Marketing, and Related Support Services
University of Mumbai
Davon Bullock's Convergys Experience June 2014 - August 2014
Job Financial Advisor Intern
Industry Financial Services
Experience
Northwestern Mutual May 2015 - Present
Convergys June 2014 - August 2014
Zolio June 2014 - August 2014
Nike August 2012 - December 2013
Skills
Footwear, Merchandising, Retail, Apparel, Sports Marketing, Visual Merchandising, Retail Sales, Retail Marketing, Fashion, Sales, Sports, Store Management, Inventory Management, Trend Analysis, Customer Service, Social Media Marketing, Marketing, Sponsorship, Social Media, Marketing Strategy
Education
University of North Carolina at Charlotte 2011 — 2015
Bachelor of Science in Finance, Finance, General, Senior
North Mecklenburg High School 2006 — 2011
High School Diploma
Northwestern Mutual May 2015 - Present
Convergys June 2014 - August 2014
Zolio June 2014 - August 2014
Nike August 2012 - December 2013
Skills
Footwear, Merchandising, Retail, Apparel, Sports Marketing, Visual Merchandising, Retail Sales, Retail Marketing, Fashion, Sales, Sports, Store Management, Inventory Management, Trend Analysis, Customer Service, Social Media Marketing, Marketing, Sponsorship, Social Media, Marketing Strategy
Education
University of North Carolina at Charlotte 2011 — 2015
Bachelor of Science in Finance, Finance, General, Senior
North Mecklenburg High School 2006 — 2011
High School Diploma
Dan Ligon's Convergys Experience January 2008 - March 2008
Job Retail Store Manager at GameStop
Industry Retail
Experience
GameStop July 2011 - Present
PetSmart March 2008 - July 2011
Convergys January 2008 - March 2008
Skills
Loss Prevention, Store Management, Visual Merchandising, Team Building, Retail, Customer Service, Time Management, Program Management, Microsoft Office, Public Speaking, Merchandising, Retail Sales, Store Operations
Education
Utah State University 2004 — 2007
Bachelor's of Science, Psychology, 3.34
University of Nebraska-Lincoln 1999 — 2001
GameStop July 2011 - Present
PetSmart March 2008 - July 2011
Convergys January 2008 - March 2008
Skills
Loss Prevention, Store Management, Visual Merchandising, Team Building, Retail, Customer Service, Time Management, Program Management, Microsoft Office, Public Speaking, Merchandising, Retail Sales, Store Operations
Education
Utah State University 2004 — 2007
Bachelor's of Science, Psychology, 3.34
University of Nebraska-Lincoln 1999 — 2001
Jacquetta Fennell's Convergys Experience May 2015 - Present
Job CSR/ Technical Support at Convergys
Industry Education Management
Experience
Convergys May 2015 - Present
Sepung Elementary School August 2013 - February 2015
RuffaloCODY September 2010 - May 2011
Skills
Political Science, Public Speaking, PowerPoint, Teaching, Social Media, Microsoft Office, Event Planning, Microsoft Word, Customer Service, Fundraising, Community Outreach, TEFL
Education
University of North Carolina at Chapel Hill 2009 — 2013
Bachelor of Arts (B.A.), Global Studies
University of North Carolina at Chapel Hill 2009 — 2013
B.A, International/Global Studies
Convergys May 2015 - Present
Sepung Elementary School August 2013 - February 2015
RuffaloCODY September 2010 - May 2011
Skills
Political Science, Public Speaking, PowerPoint, Teaching, Social Media, Microsoft Office, Event Planning, Microsoft Word, Customer Service, Fundraising, Community Outreach, TEFL
Education
University of North Carolina at Chapel Hill 2009 — 2013
Bachelor of Arts (B.A.), Global Studies
University of North Carolina at Chapel Hill 2009 — 2013
B.A, International/Global Studies
Ginny Ancona's Convergys Experience August 2012 - September 2012
Job Customer Service at Currently Unemployed
Industry Consumer Services
Experience
Walmart June 2013 - June 2013
Oriental Trading Company April 2013 - May 2013
West September 2012 - April 2013
Convergys August 2012 - September 2012
First Data Merchant Services March 2011 - July 2012
Arbonne International September 2008 - October 2009
PRC August 2007 - April 2008
Super Target April 2004 - August 2007
GEICO January 1997 - July 2003
GOGO Worldwide Vacations August 1993 - August 1996
Skills
Customer Service, Data Entry, Order Processing, Supervisory Skills, Supervising, Listening to customers, Cashier, Phone Etiquette, Call Centers, Reservation
Education
International Aviation and Travel Academy 1992 — 1993
Certificate, Travel
University of Nebraska-Lincoln 1974 — 1979
Bachelor of Science (BS), Secondary Education and Teaching
Walmart June 2013 - June 2013
Oriental Trading Company April 2013 - May 2013
West September 2012 - April 2013
Convergys August 2012 - September 2012
First Data Merchant Services March 2011 - July 2012
Arbonne International September 2008 - October 2009
PRC August 2007 - April 2008
Super Target April 2004 - August 2007
GEICO January 1997 - July 2003
GOGO Worldwide Vacations August 1993 - August 1996
Skills
Customer Service, Data Entry, Order Processing, Supervisory Skills, Supervising, Listening to customers, Cashier, Phone Etiquette, Call Centers, Reservation
Education
International Aviation and Travel Academy 1992 — 1993
Certificate, Travel
University of Nebraska-Lincoln 1974 — 1979
Bachelor of Science (BS), Secondary Education and Teaching
Chris Outtrim's Convergys Experience August 2010 - Present
Job Customer Account Executive at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2010 - Present
Office Depot January 2009 - July 2011
OfficeMax August 2001 - December 2008
Skills
Technical Support, Customer Satisfaction
Education
UNLV 2000 — 2000
Convergys August 2010 - Present
Office Depot January 2009 - July 2011
OfficeMax August 2001 - December 2008
Skills
Technical Support, Customer Satisfaction
Education
UNLV 2000 — 2000
Jay McCoy's Convergys Experience December 1997 - May 2003
Job Director IT
Industry Financial Services
Experience
First National Bank of Omaha June 2003 - June 2014
Convergys December 1997 - May 2003
Skills
Vendor Management, Enterprise Architecture, Enterprise Software, Leadership, Disaster Recovery, Servers, VMware, Banking, Cross-functional Team..., Virtualization, IT Management, SDLC, Business Analysis, Microsoft SQL Server, Information Technology, Management, Software Development, Process Improvement, Infrastructure
Education
Addtional Education 1985 — 2014
Management
Electronic Computer Programming Institute 1984 — 1985
Associate's Degree, Computer Programming, 4.0 GPA
University of Nebraska-Lincoln 1981 — 1984
Business Administration and Management, General
First National Bank of Omaha June 2003 - June 2014
Convergys December 1997 - May 2003
Skills
Vendor Management, Enterprise Architecture, Enterprise Software, Leadership, Disaster Recovery, Servers, VMware, Banking, Cross-functional Team..., Virtualization, IT Management, SDLC, Business Analysis, Microsoft SQL Server, Information Technology, Management, Software Development, Process Improvement, Infrastructure
Education
Addtional Education 1985 — 2014
Management
Electronic Computer Programming Institute 1984 — 1985
Associate's Degree, Computer Programming, 4.0 GPA
University of Nebraska-Lincoln 1981 — 1984
Business Administration and Management, General
Brenna Dixson's Convergys Experience November 2006 - March 2007
Job Group Policy Services Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha July 2014 - Present
Aerotek May 2014 - June 2014
Remedy Intelligent Staffing May 2013 - May 2014
Teavana October 2012 - June 2013
Remedy Intelligent Staffing December 2012 - May 2013
Cox Communications August 2010 - October 2012
Oriental Trading Company April 2009 - August 2010
New Realities May 2007 - April 2009
Portrait Innovations March 2007 - May 2007
Convergys November 2006 - March 2007
Skills
Customer Service, Call Centers, Insurance, Claim, Medicare, Claims Handling, Lotus Notes, Microsoft Excel, Microsoft Office, Microsoft Word, Troubleshooting, Technical Support, Customer Experience, 10 Key, Windows 7, Spreadsheets, Computer Hardware, Outlook, Data Entry, Telephone Skills, PowerPoint
Education
University of Nebraska at Omaha 2001 — 2004
in progress, Psychology, Anthropology
Mutual of Omaha July 2014 - Present
Aerotek May 2014 - June 2014
Remedy Intelligent Staffing May 2013 - May 2014
Teavana October 2012 - June 2013
Remedy Intelligent Staffing December 2012 - May 2013
Cox Communications August 2010 - October 2012
Oriental Trading Company April 2009 - August 2010
New Realities May 2007 - April 2009
Portrait Innovations March 2007 - May 2007
Convergys November 2006 - March 2007
Skills
Customer Service, Call Centers, Insurance, Claim, Medicare, Claims Handling, Lotus Notes, Microsoft Excel, Microsoft Office, Microsoft Word, Troubleshooting, Technical Support, Customer Experience, 10 Key, Windows 7, Spreadsheets, Computer Hardware, Outlook, Data Entry, Telephone Skills, PowerPoint
Education
University of Nebraska at Omaha 2001 — 2004
in progress, Psychology, Anthropology
Cy Anderson's Convergys Experience November 2005 - August 2013
Job Computer Programmer/Developer
Industry Computer Software
Experience
Convergys November 2005 - August 2013
Skills
C/C++ STL, C#, .NET, Java, PHP, HTML, JavaScriipt, CSS, MySQL, T-SQL, SSIS, SSRS, Oracle PL/SQL..., Linux, Apache, IIS, Computer Network..., Android Development
Education
BYU 2010 — 2014
MS, Computer Science
University of Nevada-Las Vegas 1998 — 2001
BA, Education and Math
Convergys November 2005 - August 2013
Skills
C/C++ STL, C#, .NET, Java, PHP, HTML, JavaScriipt, CSS, MySQL, T-SQL, SSIS, SSRS, Oracle PL/SQL..., Linux, Apache, IIS, Computer Network..., Android Development
Education
BYU 2010 — 2014
MS, Computer Science
University of Nevada-Las Vegas 1998 — 2001
BA, Education and Math
leondra jones's Convergys Experience January 2008 - December 2008
Job seeking employment
Industry Telecommunications
Experience
I do not work for anybody Quality Control InspectorVolkswagen of America, IncFebruary 2015 - May 2015
Sky Black Entertainment May 2012 - December 2013
Convergys January 2008 - December 2008
Victoria's Secret Pink February 2004 - August 2005
Education
University of Nevada-Las Vegas 2009 — 2012
Criminal Justice, Criminal Justice and Corrections
I do not work for anybody Quality Control InspectorVolkswagen of America, IncFebruary 2015 - May 2015
Sky Black Entertainment May 2012 - December 2013
Convergys January 2008 - December 2008
Victoria's Secret Pink February 2004 - August 2005
Education
University of Nevada-Las Vegas 2009 — 2012
Criminal Justice, Criminal Justice and Corrections
John Snead's Convergys Experience May 2003 - October 2010
Job Supervisor at Iverify
Industry Security and Investigations
Experience
Iverify January 2011 - Present
Convergys May 2003 - October 2010
autism services of mecklenburg county August 1998 - May 2002
Skills
Training Delivery, Microsoft Office, Customer Service..., Quality Management, Management, Human Resources, Customer Service, Performance Management, Coaching, Customer Experience, CCTV, Customer Satisfaction, Employee Training, Interviews, Leadership, Loss Prevention, Microsoft Excel, Operations Management, Physical Security, Public Speaking, Security, Surveillance, Team Building, Team Leadership, Training
Education
University of North Carolina at Charlotte 1997 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
Iverify January 2011 - Present
Convergys May 2003 - October 2010
autism services of mecklenburg county August 1998 - May 2002
Skills
Training Delivery, Microsoft Office, Customer Service..., Quality Management, Management, Human Resources, Customer Service, Performance Management, Coaching, Customer Experience, CCTV, Customer Satisfaction, Employee Training, Interviews, Leadership, Loss Prevention, Microsoft Excel, Operations Management, Physical Security, Public Speaking, Security, Surveillance, Team Building, Team Leadership, Training
Education
University of North Carolina at Charlotte 1997 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
Beth DiBenedetto's Convergys Experience December 2013 - Present
Job Technical Support Specialist at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2013 - Present
City of Sandpoint June 2009 - September 2013
Skills
NASM Certified Personal...
Education
University of Montana 2011 — 2012
Foreign Languages and Literatures, General
Convergys December 2013 - Present
City of Sandpoint June 2009 - September 2013
Skills
NASM Certified Personal...
Education
University of Montana 2011 — 2012
Foreign Languages and Literatures, General
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT